New Climate Change Report Says Big SUVs Have To Go

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New Climate Change Report Says Big SUVs Have To Go
Posted On: April 8, 2022
Every year, some of the United Nation's brightest climate scientists come together to publish a report. Think of it as a checkup at the doctors, but for the entire human race and the planet on which we live. Typically, things don't look good. The reports generally propose several measures that we as a species might be able to take to reduce the emissions of greenhouse gasses and start to cool our rapidly-warming planet. This year, the report's transportation chapter took special care to discuss humanity's infatuation with cars, consumption, and status symbols, as well as how all that ties in with the warming of the planet. Basically, the UN says that among other things, big SUVs have got to go. And they need to go now. First, it's important to note that the report's chapter on transportation isn't just there to put your Kia Telluride or GMC Yukon on blast (though it can and will). The report states that how we move freight is also a huge issue. That said, the climate report also says that passenger cars, bikes, and vans contribute about 75% of passenger transport-related CO2 emissions, while mass transit (trains, busses, etc.) only accounts for about 7%. The report blames that ever-rising figure on "consumer preferences towards larger SUVs." But it's not just the fact that we like big trucks and cannot lie. The UN's 2022 report also says that we like to buy big, wasteful, flashy things (see: Hummer EV). Hummers notwithstanding, the report goes on to state that "Status seeking can work to reduce emissions when 'green products' such as an electric car or photovoltaics on the roof become a sign for high-status," which is pretty harsh but fair. In short, the full report calls us out for trying to consume our way into a greener lifestyle. According to the report, 40% of vehicles sold in 2019 were the very SUVs it's calling out for being wasteful. The UN's climate scientists say that the best way to get the results posited by the report are at the policy level. That means that not only do we need to stop buying bigger, more wasteful vehicles, we also need to show policymakers that's the case. You can read the section of the report that focuses on SUVs and the climate here.

Reposted From Source: carbuzz.com


[BACK]
New Climate Change Report Says Big SUVs Have To Go
Posted On: April 8, 2022
Every year, some of the United Nation's brightest climate scientists come together to publish a report. Think of it as a checkup at the doctors, but for the entire human race and the planet on which we live. Typically, things don't look good. The reports generally propose several measures that we as a species might be able to take to reduce the emissions of greenhouse gasses and start to cool our rapidly-warming planet. This year, the report's transportation chapter took special care to discuss humanity's infatuation with cars, consumption, and status symbols, as well as how all that ties in with the warming of the planet. Basically, the UN says that among other things, big SUVs have got to go. And they need to go now. First, it's important to note that the report's chapter on transportation isn't just there to put your Kia Telluride or GMC Yukon on blast (though it can and will). The report states that how we move freight is also a huge issue. That said, the climate report also says that passenger cars, bikes, and vans contribute about 75% of passenger transport-related CO2 emissions, while mass transit (trains, busses, etc.) only accounts for about 7%. The report blames that ever-rising figure on "consumer preferences towards larger SUVs." But it's not just the fact that we like big trucks and cannot lie. The UN's 2022 report also says that we like to buy big, wasteful, flashy things (see: Hummer EV). Hummers notwithstanding, the report goes on to state that "Status seeking can work to reduce emissions when 'green products' such as an electric car or photovoltaics on the roof become a sign for high-status," which is pretty harsh but fair. In short, the full report calls us out for trying to consume our way into a greener lifestyle. According to the report, 40% of vehicles sold in 2019 were the very SUVs it's calling out for being wasteful. The UN's climate scientists say that the best way to get the results posited by the report are at the policy level. That means that not only do we need to stop buying bigger, more wasteful vehicles, we also need to show policymakers that's the case. You can read the section of the report that focuses on SUVs and the climate here.

Reposted From Source: carbuzz.com


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Product Reviews:

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank s
My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.
Published: June 17, 2015
Julia of Port Republic, MD
Source: consumeraffairs.com

The KIA Optima commercials are offensive. They are sexist, exhibitionist an
The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.
Published: March 20, 2012
Cecil of North Little Rock, AR
Source: consumeraffairs.com

My wife was driving down the road and our 2011 Kia Sorento just shut off. S
My wife was driving down the road and our 2011 Kia Sorento just shut off. She barely made it to the side off the road. When she tried starting it back up the starter fried. We replaced the starter change the oil and air filter along with putting synthetic oil in it. It has always had a whining noise when you drove it and now it has a peck in the motor. Dont know whats going on but cant afford to take it back to the dealership. Does anyone know what the problem could be. Im just disgusting with this car.
Published: October 10, 2014
William of Chuckey , TN
Source: consumeraffairs.com

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko
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Published: December 15, 2019
Lisa of Radcliff, Kentucky
Source: consumeraffairs.com

I bought a new 2011 Kia Sorento. I have always had a problem with the acce
I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!
Published: March 4, 2012
Frances of Cordova, AL
Source: consumeraffairs.com

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand mil
2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.
Published: August 13, 2015
James of Conroe, TX
Source: consumeraffairs.com

2010 kia forte - door locks open automatically when stopped. I have had thi
2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.
Published: December 23, 2013
Joanne of Georgetown, ON
Source: consumeraffairs.com

I noticed about a year ago that my backseats were wet. I thought my child s
I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.
Published: February 26, 2019
Melissa of Clarksville, IN
Source: consumeraffairs.com

2014 KIA CADENZA. I have been a Kia owner for the past 10 yrs. I previously
2014 KIA CADENZA. I have been a Kia owner for the past 10 yrs. I previously owned the AMANTI that I loved very very much, until the very end when I decided to trade in for a new Cadenza. But I seem to have a internal noise problem with the cadenza. I noticed the clicking noise about 200 mile. I took it to the dealer, however they said could not find a problem. I returned again after 300 miles, still with the problem. The sales manager advised me to wait until after 500 miles to open a case with Kia. I returned the auto after 900 miles, they looked into it. On Nov 13th 2014 they wrote the following on the work order PIT STOP P5282 SIDE CENTER OF SUNROOF, NOISE COMING FROM LOOSE SCREWS HOLDING SUNROOF CURTAIN IN PLACE: 85310R00 3.2 HEADLINER BAR, 81651 - 3R500... FAILED PART, RE-SECURED AND PREFORMED PIT STOP FOR RATTLE. Well after month later the problem return, I wrote an email complaining to dealer that noise appears to have return. On 01/06/15 I took the car back to the dealership for the same noise. The dealership found no problem and wrote the following: TEST DROVE CAR WITH TECHNICIAN FOR 7 MILES OVER VARIOUS ROAD SURFACES AND OVER BUMPS COULD NOT DUPLICATE PROBLEM, NO PROBLEM FOUND. Problem still exist. The dealership indicated that they drove the car for over 7 miles and found no problem, however I had noted the mileage on the car and found that the car had only been driven under a mile. I filed a complaint sales manager at the dealership, which the service manager admitted that they did not drive the car only around the block. I preceded to file a compliant with Kia customer service and meet with the District Manger. It took about 2 weeks to confirm the meeting at the dealership. I finally met with DM who drove with me and agree there was a problem. It took over 2 more weeks to schedule a repair date. On 3/25/15, Once again I returned the car to the dealership and they found a problem. Stating the following: C/S noise coming from roof of vehicle near the roof. Please check and advise. Effective part # 81630R500. Found edge of sunroof plate bolts were over torqued causing rail to sit improperly in track adjusted to Kia specs and road tested with technician and Kia DSPN, adjusted sunroof plates, no noise present at this time.Once again the noise has come back and even worst, metal bouncing inside of sunroof. I stop by the dealership on 4/14 and talked to the service manger, which rode with me and agreed there was a noise. He preceded to advise me that he would contact the DM of Kia and call me when arrangement made. On 4/16/15 the service manager called stating still waiting on DM call back. On April 22, he contacted me stating which day early next week was good. On April 24th contact SM and advised him that on April 28th at 10 am would be fine to meet with the SM and DM. To my surprise, the DM was not present. I advised the SM to contact me when the DM would show up so that I was involved in the loop. However, that did not occur. On 4/29 the service manger advised me by phone that no problem was found. I have requested once again to meet with the DM and take the service manager and District Kia manager on a ride, so they understand the noise factor. I have requested to meet the DM through the Kia customer service and Service manger at the dealer, once again review the problem and take test drive with me present. Still waiting for a response as of 5/1/15. I am extremely unhappy with the noise of this cadenza, most passenger hear the noise. Now the dealer is sending messages that I need to return the loaner car, because KIA is not going to pay for the use of the loaner. So now they are threatening me with billing my credit car for a dealer loaner. I have not heard from KIa regarding this matter as of yet. Frankly I am beginning to dislike the fact that I purchased this cadenza, though I was extremely happy with my KIA AMANTI. CASE # **. One of the solutions has been to have the sunroof completely changed according to other kia cadenza owners who have experienced the same situation.
Published: May 4, 2015
edgar of Chicago, IL
Source: consumeraffairs.com

My wife and I always bought Honda or Toyota vehicles but this time we decid
My wife and I always bought Honda or Toyota vehicles but this time we decided to step out and give Kia a try. We spent time reviewing Kia Souls online and with people we knew owned them. And then we took the plunge and bought two. From the very first week we had problems. My wife could not get hers to start. We took it in three times and the manager over Kia side said You have to apply the break in Kias to start the vehicle. But I showed him in mine that it started just fine without applying the brake. Both Souls did not run right. They ran ragged and slow. It seemed to me that the direct fuel injected motor was not sync with the transmission. Our headlights would come on for no reason. My tire light would kick on but no tires were low and it would go off. The dash lights would dim in and out for no reason. The rain would leak in from poor sealant around windows. My brakes would lock with massive pressure for no reason. Each time we would go to dealer that would claim it was normal or could not duplicate the problem. After one month we were done! We traded them both in on two Toyotas. We had to go to 72 months to cover the loss on both Kias. Listen to me please!!! Listen!!! Look!!! Hear me!!! Kias are still junk! Do not buy one! The warranty is a sham to suck you in and make you into a sucker!!! This company should be forced out of business! They spend money on trying to improve their image but not on true research and quality!!! They make the outside and inside of their vehicles very appealing but the engine and components and electronics are still very bad!!! Please listen!!! Dont do it!!! I know you are reading this right now because you are diligent! Listen to me buyer! Dont buy a Kia!!!
Published: January 9, 2016
Wayne of Miamisburg, OH
Source: consumeraffairs.com

I tried to use it for a flat tire after working late. New cars dont have a
I tried to use it for a flat tire after working late. New cars dont have a spare. They were only going to take my car to a location in the county where I work leaving me stuck with no way to get home or to get my car. A coworker said I could still drive home. I decided not to use Kia, drove home, put air in the tire at a gas station the next morning and went to a tire store to get it repaired.
Published: January 10, 2021
Valerie of Bloomfield, NJ
Source: consumeraffairs.com

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the H
Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.
Published: August 15, 2011
Joe of Bertram, TX
Source: consumeraffairs.com

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (N
I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.
Published: December 7, 2013
Tammi of Rogers, AR
Source: consumeraffairs.com

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making nois
I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.
Published: February 18, 2017
Kelly of Sugar Creek, MO
Source: consumeraffairs.com

When I top off my Gas Tank, after that is difficult to start up and maintai
When I top off my Gas Tank, after that is difficult to start up and maintain the RPMs. It gets turn off, and after I accelerate couple times it get stable but the check engine turns on, and this issue happened any time that I fill the gas tank.
Published: August 24, 2014
Anuar of Pembroke Pines, FL
Source: consumeraffairs.com

I purchased a 2017 Kia Sorento brand new last year. Up until this point I w
I purchased a 2017 Kia Sorento brand new last year. Up until this point I was happy with my purchase and have enjoyed the vehicle. But recently I took a highway trip (car now has 19,000 miles) and it started to develop a problem with sticky steering at higher speeds. Very difficult to maintain position in the lane. My husband asked me why I was jerking the car so much, but thats what it took to keep the vehicle in the lane. I was so concerned with safety that I sacrificed part of my vacation sitting in a repair shop having them go over the front end. I was told there was nothing to check because the steering is electronic, not hydraulic. Hoping the car was safe to drive I returned home and immediately had my dealer check the problem. The dealer said there was nothing wrong and nothing to check diagnostically. Come back when it happens again, the manager said. Since then it has happened nearly every time I drive above 50 mph. After doing some research I have found this is a common problem for which KIA has no fix. Very sorry I purchased this car because not only does KIA not care about the problem, its been around for a while and they have done nothing to correct it. Time to go buy a Honda.
Published: September 21, 2018
Chris of Saint George, UT
Source: consumeraffairs.com

So I was driving my car for a errand for my job and I reach my destination
So I was driving my car for a errand for my job and I reach my destination which is less than 10 mins from my job. I get back in the car, put it in reverse and the car will not move. I called for roadside, they were wonderful. The wait was a bit long but understandable since it was a Friday. But once I arrive at Braman Kia it was a disaster from there. I arrived Sat 7:55 p.m and they were closing instead of someone saying, Maam we are closing, everyone just rudely walks right past me and cuts off lights and etc. So I leave the car and pass by today to only be told that theres no techs today and that I cant be giving a loaner or told anything until the car is checked and they dont know if it will be checked today. Like seriously how can you not have a tech available, that they only have students today? Like seriously so what happens to your customer? They are just stuck with no means of transportation.
Published: February 1, 2014
Kay of Miami, FL
Source: consumeraffairs.com

I would like to voice out my frustration over Kias employees (**) unprofess
I would like to voice out my frustration over Kias employees (**) unprofessionalism. My Rio Ex Sedan, Manual 2813AP13 had perhaps wheel alignment issues, the original fit Hankook tires were worn out in 25200 km. I contacted Kia Forbach on Wednesday 29th October 2014 (8:58am) and told the person concerned that Ill come over to Forbach around noon for tire inspection. ** was not there but the mechanic advised me to replace all the 4 tires immediately. Within a couple of hours, I had the Rio fitted with 4 Michelin tires. Same day (12:24pm) I requested ** to fix an appointment for me for wheel alignment at Kia Pailles for Monday 3rd November 2014, he said hell do it. On Monday 3rd November when I reached Kia Pailles with my toddler and wife, grand was my disappointment, anger and frustration when I was told that no appointment has been booked for my car for wheel alignment. How unprofessional! I took leave from my place of work for wheel alignment, drove all the way from Goodlands to Pailles for nothing. Is it my fault? Do you think I am fond of wasting my time and money for nothing? When I bought my Rio for R725,000/- I was not given even 1 cent of discount. I cannot tolerate unprofessional behaviour; one lady at Pailles kept me waiting for almost 2 hours, she told me that she is trying to help and possibly Ill have to wait till 5 pm for wheel alignment! Am I mad or are you guys mad? Did I come over to Kia Pailles with my 2 year son and wife to have fun/picnic? And in the midst of all, it is me who is being penalized. I took leave from work, wasted money on fuel for a service which I never received. Who will compensate me? In other countries like USA and UK Kia dealers compensate customers who have been wronged in the name of customer satisfaction. I am not a happy customer and I am waiting to hear from you what you intend to do for me? Kindly dont consider this as a threat, but I am determined to go ahead and inform Kia Worldwide and customer forums about my horrible experience with Kia Mauritius unless I get satisfaction. When I am paying for goods and services I expect the latter to be of acceptable standards. Neither ** nor any personnel of Kia Mauritius came forward and apologized for such humiliating/embarrassing treatment to me!
Published: November 3, 2014
Sat of St Antoine, Other
Source: consumeraffairs.com

This has been the WORST experience I have EVER had. I went through USAA to
This has been the WORST experience I have EVER had. I went through USAA to buyout my Kia from a lease. Two months later I start getting collections calls saying Im two months behind because Indiana is a dealer only state, and not only was I never informed, records indicate that Kia CASHED the check from USAA. They claim they issued a refund check to USAA but a week later, USAA still doesnt have it. Now I am paying two car loans, both of which are accruing interest. THIS IS ILLEGAL!
Published: February 17, 2017
Faith of New Albany, IN
Source: consumeraffairs.com

Why is the front passenger seat in a Kia Sorento about 4 or 5 inches lower
Why is the front passenger seat in a Kia Sorento about 4 or 5 inches lower than the driver seat? Granted it is a stationary seat but it feels like you have shrunk 4 or 5 inches when you sit in it compared to the driver seat? Also can this be changed???? Also the engineers who stopped putting the turbo charged engines in the Sorento and the 3rd row seat as a must have was not thinking clearly!!! Gerald **. Owner.
Published: June 29, 2019
G of Lewes, DE
Source: consumeraffairs.com

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I
I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.
Published: March 16, 2019
Samira of Other, Other
Source: consumeraffairs.com

We are writing this because of an incident that we had on Saturday, October
We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, weve had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after weve mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldnt find any reasons of Raldo **s attitude. Weve never had such an unpleasant experience and being insulted before.Later, he came back and weve tried to tell him that we didnt appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. Weve requested his business card, but he refused to give it out and told us that he doesnt have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We werent expecting a top service, but at least he didnt need to be rude. Based on todays bad experience, we believed that we are not the first and only customer who have received this type of treatment. Weve lost our time and effort.Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.
Published: October 10, 2011
Sulynn of Ventura, CA
Source: consumeraffairs.com

I find it hard to believe that every dealer I visited to buy this particula
I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.
Published: January 9, 2020
Carlos of Greenwood Lake, NY
Source: consumeraffairs.com

So Kia Finance through Western Union (WU) will be charging customers, who m
So Kia Finance through Western Union (WU) will be charging customers, who may not be able to enroll in WU autopay, an extra fee of $3.95 beginning April 2018 for their monthly payment. Why should KMFUSA allow WU to charge customers for not enrolling in monthly autopay? Many car companies do not charge an extra fee for either autopay or monthly one-time payments from customers once the money is directly paid from the customers bank accounts. Please get rid of WU and get a company that can provide the same service without this extra fee. Is Kia Care Department aware of WU manipulations of its financially overburden customers who are trying hard to make monthly payments? Kia prefers to pump more money into TV commercials or sponsorships such as the English Premier League Soccer, NBA etc.. than to fight for its customers right and interest. Sad!!!
Published: March 5, 2018
Kevin of Tallahassee, FL
Source: consumeraffairs.com

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a ca
I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.I took my previous Kia vehicle to the dealership on multiple occasions, over a period of years with engine/starting issues, before the engine finally failed. Kia having known that this was an issue, and not doing the right thing to rectify it before I became stranded on the side of the road, was disheartening and should have prevented me from placing faith in the company again. The inconvenience that both vehicles has caused me in continuous Kia service appointments and phone calls, is so ridiculous.Foolishly I remained loyal to the brand, and traded in my previous Kia vehicle for another, only to have the SAME type of concerns arise, engine/transmission issues AND now audio system issues as well. My new vehicle is a gorgeous royal blue Kia Stinger, which causes me to get frequent attention and have questions asked pertaining to the vehicle on a weekly basis. I can honestly tell you that my response when people ask, “How do you like the car” has absolutely changed, and my response is now “DON’T BUY A KIA”!
Published: December 16, 2021
Monique of Lawrenceville, GA
Source: consumeraffairs.com

We bought a new 2016 Sorento on Thursday August 26th of this year. We then
We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.
Published: September 9, 2015
Gary of Thorsby, AL
Source: consumeraffairs.com

I purchased a 2013 new Kia Soul in December 2012. I took the car the Kia to
I purchased a 2013 new Kia Soul in December 2012. I took the car the Kia to have it looked at because it ran hot once so I didnt drive it again until I took it to the dealer. Let me add, I am still until factory warranty and have about 69,000 miles on the Kia. I was told that the engine was gone. I said how so when I had maintenance done. KIA denied to fix my car and states I have to 5665.00 to get my car fix, in which the used engine is 2115.00, 954.00 for test ran on the car and the rest is labor and parts. I hope this helps someone. My car is still at Kia and I dont know what else to do.
Published: February 3, 2016
arledra of Missouri City, TX
Source: consumeraffairs.com

To start things off, I just want to say that I WILL NEVER purchase another
To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.
Published: December 8, 2020
Cory of Benedict, NE
Source: consumeraffairs.com

Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time th
Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time the memory board went the 2nd day I had it. They fixed it. 2nd time the battery went. They replaced it. Well today 4/17 I went to start my car and is dead again, unknown why. We called to have Kia to come tow and speak to a sales manager cause the service department was closed as per secretary. She advised speak to a sales manager, left message, didnt get a call back. Called again and was told only one manager and we would have to wait until 4/18 to speak with someone. In the meantime I dont have a car and I have a disabled five year old with health problems and spends a lot of time in the hospital. What am I to do if something happens? Call a cab, better yet. Every month I go to Boston Massachusetts to Boston Childrens hospital. What if this happened going there and I was stuck. This would be a huge health risk. I want a new car. This is ridiculous!!
Published: April 18, 2015
stacey of Albany, NY
Source: consumeraffairs.com

Too many mechanical problems: lights turn on by themselves, tires losing ai
Too many mechanical problems: lights turn on by themselves, tires losing air, tire was plugged and said I had it plugged when it was the same tire from when I got the car new off the lot. Swift gear broke and I was told it was a sticky substance inside of it. Now headlights stop working out of nowhere.
Published: December 5, 2014
keysa of Cleveland, OH
Source: consumeraffairs.com

Ok, Ive been having issues with my low beam headlights. I cant even tell wh
Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.
Published: May 15, 2019
Heather of Joplin, MO
Source: consumeraffairs.com

With my new purchased 2016 Kia Sorento, the body lines do not match up wher
With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.
Published: November 19, 2015
Kaan of Oakville, ON
Source: consumeraffairs.com

On 3/21/2014, I purchased a new kia cadenza. Two weeks after purchasing my
On 3/21/2014, I purchased a new kia cadenza. Two weeks after purchasing my 2014 kia cadenza, I noticed defect in the paint. I contacted Gossett Motor Cars, where I purchased my new kia. They contacted the corporate office. They buffed my new kia twice, and that was not successful. They then decided to want to paint only half of the car. With purchasing my 2014 kia brand new, I didnt think it was necessary to only paint half the car because this will affect my resale value, and Im totally dissatisfied!
Published: June 25, 2014
Byron of Kennett, MO
Source: consumeraffairs.com

Bought a 2016 Kia Sorento 10/2017. Was traveling for work related activity
Bought a 2016 Kia Sorento 10/2017. Was traveling for work related activity in FL. Engine seized. Had to be towed to nearest KIA in SE Alabama. Car has been down since 12/18/2018. KIA states will replace motor. But they dont seem to understand that when an original motor is pulled from a vehicle and the mileage on the chassis and body differs, the title becomes what is known to the States and lenders as a Salvaged title. You lose if any but all trade in value. Also articulating the circumstance to a future buyer can be complicating in itself. I will state for the record that this is my third KIA. First was a 14 Soul, 16 Optima I bought brand new left the lot with only 17 miles on the motor, at 40, was told the engine has a recall and would fail due to improper oil delivery system, so I trade up to the 16 Sorento, and well well, here we are at 22,miles and what do we have once again. A LEMON. KIA is ripping off American Consumers and should be banned from conducting business in the USA. They need to pack up and go back to Seoul. This is part of what is wrong with our economy. And the personal debt ceilings rise and rise, due to inadequate products, as soon as one car is paid for it breaks and time to repurchase again. We need to get back to the basics and make cars like they use to. I’ve got a 96 Chevy that runs as if it was just driven off the lot. Wake UP America.
Published: January 10, 2019
Mike of Fort Rucker, AL
Source: consumeraffairs.com

I rear ended a woman, of course on accident but the impact was so hard that
I rear ended a woman, of course on accident but the impact was so hard that I couldnt find my glasses and my chest was hurting. At first not so bad but as this day wears on, it gets worse. I was wondering why the bags did not go off. Had I not been wearing seat belts I know for a fact that my head would have gone through the windshield. Other than that, I really loved that car. It had about close to 100,000 miles on it. I should have taken pictures. It was totaled after all the money I put into it. Very disappointed.
Published: October 28, 2013
Stacey of Tampa, FL
Source: consumeraffairs.com

I give 5 starts for the sales lady and 1 star for the financing department.
I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.
Published: October 28, 2011
Teresa of Magnolia, TX
Source: consumeraffairs.com

Bought a new Kia Soul six months ago for daughter. The car has rust spots a
Bought a new Kia Soul six months ago for daughter. The car has rust spots all over back of car. They claim its due to the environment. We had to pay to have it detailed by them. We have bought plenty of cars. Never have we had this type of thing happen. I would never recommend buying Kia. Crap paint and crap company.
Published: May 30, 2014
Lisa of Fairview Heights, IL
Source: consumeraffairs.com

I had a sale agreement with proper payments and documents for buying a car
I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?
Published: January 22, 2015
Babur of Antalya, Other
Source: consumeraffairs.com

The sub frame collapsed and the axle snapped while she was driving. The fro
The sub frame collapsed and the axle snapped while she was driving. The front tire was forced into the bumper of the car damaging the tire along with the fender. Upon research a sub frame recall SC075.a rep. It took over 3 weeks to get approval for the recall repair, then another 10 days to get all of the proper paperwork completed and the car was towed to a local dealership by Kia for the repair. Parts were ordered repair completed about 10 more days. When the recall was finished, we were told the car needed additional repairs we were overcharged by about $350 by the dealership. Per advice of our family mechanic we arranged to have the car towed by AAA to his garage. I arrived at the dealership to find that the tire and the damage to the body of the car had not been fixed. In addition, the car had been sideswiped! The passenger side door, rear view mirror all damaged. Dealer says it arrived that way blaming the tow truck contracted by Kia did the damage. I dont know if it was the tow truck or our local dealership caused the damage. When our mechanic did the repairs he noticed the dealership never screwed on the bolts that hold in the sub fame. I was told to send pictures to KIA National Services. I sent the requested pictures with no response. Two weeks have passed no response.
Published: August 8, 2014
Adrienne of Midland Park, NJ
Source: consumeraffairs.com

I would stay away from Kia vehicles as their engine build has proven to fai
I would stay away from Kia vehicles as their engine build has proven to fail. There were recalls on Kia Optima engines, which my husband own and had engine failure. Recently my 2010 Kia Forte engine has failed. Less than 10 years old 120k miles, bought new, service and repairs all done at dealership and suddenly engine goes out. Called Kia and their customer service is rude as ever. My family will never again purchase a Kia.
Published: December 27, 2018
Nolla of Saint Louis, MO
Source: consumeraffairs.com

After purchasing a second Kia Sorento, I recognized that there appeared to
After purchasing a second Kia Sorento, I recognized that there appeared to be a noise at approximately 50 mph, which was stated by the dealer that since my previous Kia was a 5-speed and this current Kia was an automatic, the power train variation could be the reason why the frequencies were different. The problem was, I never had this documented. This conversation took place while I was trying to get the air bag anomaly repaired, which was never repaired, even after three visits. After approximately 63,000 miles, the dealership now confirms that differential parts are failing, which is why I have been hearing the noise become louder as the miles increased. Kia has refused to honor the 10-year/100,000-mile warranty, claiming I did not have the differential fluids changed periodically. I have owned many vehicles to date, and never has a differential failure been an issue nor does an owner worry about differential fluids until 100,000 miles or so. This simply proves that Kia will find any means not to honor their warranty. The 10-year/100,000-mile warranty is typically a top reason why people purchase the Kia and they do not expect to have to spend another $500-$1,000 every 15,000 or so miles on top of their car payment, insurance, and fuel expense. They assume that after periodic oil changes and various periodic maintenance, such as air filter and perhaps transmission fluid changes, that the vehicles gearing and robust components will sustain the warranty period. If not, then that is why a warranty is available. For Kia, to simply claim they will not honor the warranty since there is no evidence that the differential fluids were not changed every 18,000 miles is an absolute insult and a clear depiction that the company never had the intention to honor their warranty. This is a serious safety concern since the differential can now lock up and potentially cause fatal injuries to family and friends. The differential locking up can be a serious issue. Do not purchase a Kia. Go find a clear American product if that is still available.
Published: November 28, 2012
Dana of Vail, AZ
Source: consumeraffairs.com

I bought a K900 four months ago. The fuel injection was replaced within 2 m
I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.
Published: December 5, 2015
Loretta of Los Angeles , CA
Source: consumeraffairs.com

Purchased a 2016 Kia Sorrento with only 49,880 miles. Carfax said it had 30
Purchased a 2016 Kia Sorrento with only 49,880 miles. Carfax said it had 30 days and over 10,000 miles of powertrain warranty. Needs a engine and Kia is stating that their internal date was different and I was 2 weeks out of time but the Kia was at the dealership for a week and so I called to ask for some help. They said that they have a goodwill program since it just ran out but only in their internal system which I have ask for that info and had no response, and as you see by the 1 star they do not want to help in my case....
Published: September 25, 2020
Timothy of Grand Junction, CO
Source: consumeraffairs.com

Im still dealing with the issue with the dealer, corporate, State Farm and
Im still dealing with the issue with the dealer, corporate, State Farm and the auto body place, so Im not going into detail yet. But my car has 79k and it had a bad engine and no one is willing to help or honor a warranty. Many more details to follow.
Published: November 2, 2013
Dave of Mckeesport, PA
Source: consumeraffairs.com

Fantastic miles per gallon, roomy. After much research, I decided on the Ki
Fantastic miles per gallon, roomy. After much research, I decided on the Kia Sorento. I have not been disappointed. A quiet ride & great gas mileage. There is a lot of cargo room, with storage in back. Hands-free option for phone. The turn signal lights on the side view mirrors are a great safety feature.
Published: December 7, 2016
James of Canton, OH
Source: consumeraffairs.com

I own a 2009 Kia Spectra and at 26,800 miles my transmission had to be repl
I own a 2009 Kia Spectra and at 26,800 miles my transmission had to be replaced. At 82,200 miles, the 2nd transmission had to be replaced. This will be the 3rd transmission in 3 years. When I contacted the service manager of Kia of East Syracuse, he told me that headquarters will need to see the receipt for the transmission flush that should have been done at 30,000 miles. I mentioned to the manager that I thought it was at 60,000 miles? He stated that in areas where there are extreme conditions; i.e.; New York, a flush needs to be done every 30,000. I spoke to my mechanic and a number of people who are knowledgeable of automobiles stated that this is preposterous. I reviewed the manual and noticed that a flush wasnt needed until 105,000 miles for an automatic transmission. Secondly, the current transmission technically only has 57,000 miles. Since when do transmissions life expectancy only last less than 60,000? The dealership that I purchased the vehicle at is refusing to cover this under warranty. Headquarters is hemming and hawing about this and I still await their decision. As a result, I continue to be without a vehicle.
Published: March 9, 2012
Robert of Syracuse, ny
Source: consumeraffairs.com

I went into Kia for a recall on the engine Sept 2017. On Jan 2018 the engin
I went into Kia for a recall on the engine Sept 2017. On Jan 2018 the engine dies out on me. I get the worse customer service in the world. I never get calls back. I made a complaint to an employee and he tells me it will be approved for a new engine and he will call me back by the end of the day to let me know when the loaner car is ready for me. 4 days later I get a call saying they have a rental car ready for me to pick up when Im ready. I go in to find out I have to pay $200 deposit out of my pockets. I dont understand how my car engine blows out because of the recall and now I have to pay $200 for a rental car? Kia should provide me with a loaner car or pay that themselves.
Published: January 18, 2018
garcia of Copiague, NY
Source: consumeraffairs.com

Went to Kia help. They would call me to help with my car, so they charged m
Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE
Published: March 26, 2022
Kenneth of Omaha, NE
Source: consumeraffairs.com

Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day
Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day we noticed a knock coming from the engine. Called dealer, brought it in. They drove it in the next day, engine seized! Well I talked to them on the phone and they said I had sludge in the oil. I just changed the oil a month ago! Long story short, they want 600 bucks to tear it down so they can find out what happened and go up to bat for me, yeah right! I bought this car thinking I wouldnt have to do something like this. Kia doesnt cover diagnostics, its **! I wish they would have clarified that when I bought this junk box.
Published: October 23, 2013
Pat of Kenosha, WI
Source: consumeraffairs.com

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011
I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?
Published: January 24, 2012
Steve of Westminster, SC
Source: consumeraffairs.com

To start my fiance was driving her car and the motor seized on her on a maj
To start my fiance was driving her car and the motor seized on her on a major highway. Called the dealership. They told her the towing company they used was busy so she would have to sit on the side of the road in the summer in Mississippi for 3 hours. I got her car towed to our house from a friend of mine. We finally get Kia to tow the car to the dealership, come to find out there was a recall on the motors for this reason. Never once did we get anything in the mail for it. We got it there Friday morning, here it is Monday afternoon and all they know is what I told them and that is that it needs a new motor. They told us it would be 3 days for the kia tech line to approve the motor. So we are gonna be without a car for 3 days if not longer. I called kia customer service they said the same. After asking for a supervisor they told me that it would take 24 to 48 hours for the supervisor to contact me back. Overall this will be the last kia I ever own. Just a bunch of crooks who messed up and now dont want to pay for it.
Published: June 19, 2017
Joseph of Sumrall, MS
Source: consumeraffairs.com

Went in for routine maintenance and came out with issues with my tires, whe
Went in for routine maintenance and came out with issues with my tires, when I did not ask them to touch the tires. Contacted Destination Kia and they were no help whatsoever. I called four times and Im still waiting for their service manager to call me back (from March). I contacted Kia Corporate by letter. Received a call regarding my letter about 1-1/2 weeks after sending letter. I called the following week and had to leave a message. Ive waited three weeks for a return call and nothing so I called back again. Person handling my case wasnt available so the woman who answered the phone said, I see in the notes that Destination Kia offered you help. I said to her, Ummm, no, they didnt. She said, Well, its here in the notes. So I said, So thats it. Complete silence on her end.So my complaint is that Destination Kia and their corporate office seem to have no regard for their customers safety. I could have been in a very serious accident based on what they did to my car, and all they are concerned about is that they tried to help - WHEN THEY DIDNT. My vehicle went in with no issues and came out messed up! I will not buy another Kia just based on the fact they dont care about their customers.
Published: May 17, 2017
Tammy of Stephentown, NY
Source: consumeraffairs.com

I am so disgusted with the language in your commercial on American Idol. I
I am so disgusted with the language in your commercial on American Idol. I hope someone in your company goes to jail. How do you think I or anyone watching would feel if Ford Chevy or Toyota, Coke, etc., used language such as that used in your commercial last night. Which so called genius, I wanted to use a worse word, decided to use one of the most profane word sets in the English language as a descriptor of your product. I would have considered a Kia as our next car. As of right now, I would never enter one of your showrooms. You owe America and me an apology. What a shame. You are better than that.
Published: February 23, 2012
Bill of Casitas, CA
Source: consumeraffairs.com

I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June a
I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June and I have been listening to the 3 month free promotion of Sirius Radio. I did not even notice that my new Kia has no CD player, until the other day when I went to put in a CD. I was completely shocked. My 2012 Kia did have it and I thought that the CD player was standard. I was not told when I leased this new 2015 Kia that there was no CD player. I feel that the salesman should have pointed that out to me. I am extremely disappointed and now I am looking through stores to see if I can buy a portable one to put in my car. I understand that changes are sometimes made, but a change like this should have been brought to my attention when I leased this car. This is a feature, for me, that is very important.
Published: August 17, 2015
LInda of Staten Island, NY
Source: consumeraffairs.com

My husband was driving to town this past Sat. He lost control of the steeri
My husband was driving to town this past Sat. He lost control of the steering and brakes. We had a mechanic take a look. The crankshaft bolt broke and the pin sheared off. So we have had this Kia for 10 months. Paid almost $13,000 for it. It had 68,000 miles. It has almost 79,000 now. The mechanic said that the pin should have lasted the life of the Kia. So I go to a United States Government web site and am horrified. There are 5 recalls, and 12 suggested service calls for repair of parts that should last the life of the vehicle. Some of the repairs state that this default could cause serious accidents. Then on further investigation I find out there is a civil suit against Kia. There are 1,000s of people experiencing this problem. The real problem is that the gear behind the harmonic stabilizer was engineered wrong. Its too heavy. So even if you get the crankshaft pin replaced it happens again. The Govt. site is Odi.nhtsa.gov and I also found info at other credited web site and by reading the class action suit, Robinson et al v. Kia Motors Inc et al., case # 13-cv-00006 US District Court, type that into the tool bar. I have tried to contact Kia at 1800-333-4542, 1800-225-3193. I have emailed Greg **, Director of Regional Affairs at ** and Kia USA. My Kia is not safe to drive. It is alleged that Kia has known about these engineering defects for a long time. Its a lot to digest. I am heartbroken and with no funds to repair this Kia. I pay for a Kia Sorento that is unsafe to drive. When the crankshaft pin broke, it did damage to the belts, harmonic balancer, gear behind harmonic balancer. The cotter pin that sheared off as well, the oil pan seal. Wow, but I feel fortunate that no one was physically hurt. Maybe Consumer Affairs should do an article about this. 1,000s of Consumers are affected. Will it take fatalities for someone to address this?
Published: June 12, 2014
Mary of Honeoye, NY
Source: consumeraffairs.com

Love my Sorrento; on my second one now and drives and handles fantastically
Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!
Published: December 2, 2019
Ronald of Tallahassee, Florida
Source: consumeraffairs.com

We have a 2013 Kia Sorento we bought in 2012. Last year my wife informed me
We have a 2013 Kia Sorento we bought in 2012. Last year my wife informed me 3 different times that when she would back out into traffic after picking our children up from day care, the SUV would stall. It was inspected by Kia a few times. They were not able to find anything wrong. They took out the electric starter thinking that was the problem and put a new one in. We had no issues until this year when my wife backed out and almost was rear-ended. I went in to Kia and spoke to the manager where we bought the Kia. They informed me that they dont know what the problem is. They are not able to reenact the stalling, so nothing happens. What is frustrating is I called Kia Canada and all they can do for us is Record the issues that I have had, nothing else.What is it going to take, for my wife to back out into traffic and be rear-ended after the Kia stalls? I have a 3 and 7 year olds still in car seats. As a Father and husband, my blood boils to think that they have no idea what is causing this which puts my family in imminent risk. And having a factory warranty that is no good to me? My family is everything to me. I feel trapped as I cannot afford to lose 10 to 12 thousand dollars if I sell. I cannot justify selling the vehicle to someone else as I cannot, nor will be responsible if the vehicle stalls and someone gets hurt or worse, killed. So I pray!!!
Published: June 26, 2015
Don of St. Thomas, ON
Source: consumeraffairs.com

I purchased a Kia Spectra from Enterprise Car Sales in Rockville Center NY.
I purchased a Kia Spectra from Enterprise Car Sales in Rockville Center NY. The first week of purchase, the car died. I come to find out it was the alternator. Enterprise/Kia Auto World at 2520 Hempstead Tpke East Meadow NY 11554 (mechanic: Rich; contact person: Jamie), replaced the alternator. Nine months later, the alternator goes again. The car was taken to Hillside Kia 153 12 Hillside Ave., Jamaica NY 11432. THEY replaced the alternator. Nine months later, the alternator went again and I took the car to a mechanic on Merrick Blvd. on 109 St. Jamaica, NY because it was out of the warranty and AGAIN the alternator was replaced. Today 8/23/11, the alternator went again. I felt that the car that was sold to me from the start was a lemon and I was looking to pay this car off BUT now i feel that I have been taken advantaged of as a consumer and I am looking for assistance as a consumer from your agency.
Published: August 23, 2011
Dawn of Jamaica, NY
Source: consumeraffairs.com

Bought a used 2010 Kia Rondo Jan. 2015. We are a much older couple & do
Bought a used 2010 Kia Rondo Jan. 2015. We are a much older couple & do little mileage. A few months after buying car various lites kept burning. Brought to local garage. Was told take to Kia dealership, an electrical problem. Changed lite, burnt again, along with complete dashboard. Back to Kia, this time supposedly the hitch that was problem. Changed lites again, now dome lite. Then car went dead, boosted by a garage, told us was electrical, boosted 2 other times. Back to Kia, this time ripped out the quette, bypassed some wires, good to go. Lasted a week, headlite burnt, Kia changed again at no charge but the new lite was not working.On & on this goes. Of course warranty finished. Now burnt lites & message on dash saying check. Back to Kia. Now need to put Quette back, and 4-500$ to change wiring. They finally diagnosed. This has being going round & round since March. What a nitemare. Serviceman called ROCH extremely rude. Cannot provide order # as car is still @ garage. Awaiting the proprietors call. Am also awaiting the t.v. program J.E.s reply. My husband also bought & changed various lites. What a way to be treated. Be careful anyone buying at this garage. We firmly believe this was a undisclosed problem when we bought.
Published: January 14, 2016
Joanne of Gatineau, QC
Source: consumeraffairs.com

We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This com
We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This company is absolutely horrible to work with... We traded our Kia for a different vehicle in February. The Kia was paid off via the new dealership... BUT Kia has called us 3 and 4 times a day trying to collect on a vehicle that we no longer own. We have spoke to several people at Kia giving them the payoff information and at the end of each call they still ask for payment.... YES... They ask for payment for a vehicle that we no longer own. There is a time lapse on Kia from payoff to their collection department. These people are awful to work with. For a month they call us numerous times a day....even after giving them proof of payoff! Our Kia was a good vehicle.... Just do not finance through Kia financial. I wont ever buy another Kia just for that reason! Horrible, Horrible Customer Service!!!!
Published: March 9, 2022
Molly of Claremore, OK
Source: consumeraffairs.com

Kia produces an modern attractive array of vehicles at a lower price point
Kia produces an modern attractive array of vehicles at a lower price point than its competitors. My Cadenza is loaded with safety features and the latest technology available. It was priced below similarly featured imports in its class. Reliability is weakness for Kia. My 2 year old Cadenza has been serviced 3 times for major repairs. The warranty is excellent and covered all my cost for service, but could not compensate me for my inconvenience. Resale value is another factor that hurts Kia. Similar Toyotas, Hondas, and Subarus are superior in holding their value. Kias just dont seem to age well. Based on features and overall cost, I would recommend leasing a Kia for 3 years. I would not recommend buying The Kia Cadenza.
Published: December 12, 2019
Winston of Punta Gorda, FL
Source: consumeraffairs.com

I purchased a 2018 Kia Stinger the end of June 2018 and have had nothing bu
I purchased a 2018 Kia Stinger the end of June 2018 and have had nothing but grief since the purchase. Presently the car has 3200 miles on it and has been in the garage multiple times. Ive made several trips to the dealer for a trunk rattle in which they had to put shims in the slam block in the hatch to resolve the problem. Then it was back in the garage because the interior lights quit working. And several weeks ago I backed it out of the garage and shut the car off for a brief time waiting for my husband to get into the car and when he went to start the car all the lights started flashing and the car would not start and the car would not recognize that the key fob was present. I immediately called the Kia dealer and the service manager went home for the evening and no techs available but was advised to have the car towed to Kia or call roadside assistance. This episode caused us to be late for an appointment. To make a long story short the battery had to be replaced the next day interfering with plans that were made for the day. Today my car is @ the dealership once AGAIN for them to monitor a violent jerk in the car which has occurred several times and was told the fuel pump will probably need replaced! They will be keeping the car for several days. Id like to note that I have to drive 35 miles one way to the Kia dealership. A new car is suppose to be a pleasurable satisfying experience and an investment in my hard earned money. This experience of owning my first Kia has been a nightmare causing me inconvenience, stress and grief. I regret the purchase and it was not a cheap purchase. No vehicle with this amount of mileage should have so many issues like I have had. Im making payments on a car that sits in a garage being repaired every month. I often wonder how much this unreliable car will cost me in the future when warranty runs out. Id like to note on the positive side that Kias service department has been awesome through this ordeal and has expressed concern and understanding with my frustrations and their customer service at Team Kia in Johnstown, Pa. is first class.
Published: November 8, 2018
Laurie of Somerset, PA
Source: consumeraffairs.com

I purchased a Kia Rio 2011 in August 2012 from Courtesy Ford of Rome. The h
I purchased a Kia Rio 2011 in August 2012 from Courtesy Ford of Rome. The hubcaps was making a flapping noise when the weather changes. Water leaking in the backseat when it rains, and water leaking in the trunk starting on November 4. Went back and forth to Terry Reid, 25 miles away from Rome. I took it four to five times to see them before it was fixed in February of 2013. The airbag light came on. I had to go to Terry Reid for them to check it. The part was ordered and fixed a month later. Two weeks ago the engine light came on and the car started to put along. Now the car powers down like it is cutting off. I feel like I got a lemon and I plan on sending it back to the people who financed it. Im not paying $352 a month for a car that is not reliable and a waste of my hardworking money. I shouldnt be having all these problems with this car. I havent had it for one year yet and everything started three months after I got it.
Published: May 19, 2013
Pamela of Rome, GA
Source: consumeraffairs.com

This is the second KIA I have bought. The bumper I needed was the wrong one
This is the second KIA I have bought. The bumper I needed was the wrong one. When I got the right bumper, the brackets were not with the part. This tells me I will not ever purchase another one. I have recommended this car to a lot of my customers, and I will certainly will not do it any further. I will tell them to steer clear of KIA.
Published: March 26, 2012
Peggy of South Point, OH
Source: consumeraffairs.com

I have a 4.5yo Sorento that had the engine fail on the freeway. After $440
I have a 4.5yo Sorento that had the engine fail on the freeway. After $440 to get it towed to Lakeside Kia we have been told the car isnt there, it is there, it was the turbo charger, it was the piston, it is under warranty, it is still be assessed we can get a replacement car. We can not get a replacement car. In the meantime it has been 3 weeks and no one is giving a straight answer or saying when it will be fixed. The warranty is rubbish. Never buy a Kia.
Published: May 24, 2021
Ian of Viewbank, Other
Source: consumeraffairs.com

KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that oc
KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that occurred with the KIA was in August, the car was taken to the KIA service in order to fix the problem. I was told that the problem had been entirely fixed and would not happen again. However, after a month the exact same problem occurred. The car completely stopped in the middle of the road and the steering wheel locked making it impossible for me to move the car somewhere safe. I had two young children in the back and this situation could have easily caused an extremely serious accident with not just myself and my family but others on the road.The car was taken to the KIA service in order to fix the same problem once again. This exact same problem has now occurred three times and each time it has caused me an overwhelming deal of stress, money and time. I am extremely frustrated and angry with this entire situation, the problem had supposedly been dealt with, I am not comfortable driving this car anymore as it is clearly not up to road safety standards and would never want to risk putting the life of my children or others on the road in any kind of danger.
Published: February 25, 2017
Niki of Mascot, Other
Source: consumeraffairs.com

Unfortunately I have had an extremely bad experience with Kia cars. Ive bou
Unfortunately I have had an extremely bad experience with Kia cars. Ive bought 2 new Kia cars recently (64 and 67 plates) and have had nothing but trouble. The car I have at present (Picanto) had its 30,000 mile service last week only to find out that the tyre pressure settings had been set either by the main dealers technicians or at manufacture by Kia at a dangerously low level meaning no warning signal in the inbuilt computer alighted to tell me it was being driven underinflated. The upshot of this is that both front tyres are at a dangerous level and both Kia and the main dealers, JCB Ebbsfleet, will not take responsibility for their error. I completed a complaints form with both Kia and the main dealer at JCB Ebbsfleet and after 8 days I was still not contacted in any way. I followed up today and was told its not their problem and they have no interest in it.They have left me with a car which is a potential death trap and have no interest in putting their errors right. BEWARE!!!! They sell you are car but after that youre on your own, after sales care is nonexistent, their complaints procedure is an absolute joke. Needless to say I will never buy another Kia and certainly not through JCB Ebbsfleet Kia dealership who have really been shown up to be very poor and extremely unprofessional.
Published: February 18, 2020
Dean of Dartford, Other
Source: consumeraffairs.com

I bought my KIA Sorento 2012 as a new vehicle, and have had way many proble
I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.
Published: February 29, 2016
Joseph of Irvine, CA
Source: consumeraffairs.com

2012 Kia Sedona (purchased new). We locked the cargo door of the van and th
2012 Kia Sedona (purchased new). We locked the cargo door of the van and the lock will not release for us to open it. The front window wiper on the passenger side stopped working.
Published: January 19, 2015
Georgia of Blaine, MN
Source: consumeraffairs.com

2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 t
2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 times due to a clicking noise on the brake and accelerator every time I would come to a light or a stop. The first 2 times they would fix it and then the noise would come back in a few days. The third time they did not find any noise which is irritating because I would hear every single day. The fourth time I went on a ride along with a mechanic and he clearly heard the noise so they had me waiting there for 4 hours till they told me I had to leave the car for further inspection. The vehicle was left at the dealer on 3-14-2018.As of today I still do not have my vehicle and they did not offer a rental or anything, I have been getting rides to work and back home and neither did they give me a date to pick up my vehicle. I call on a daily basis for an update and they just keep giving me the runaround and the majority of the time they do not return my calls when I leave voicemails, I also opened a case with KIA and the supervisor that has my case does not return my calls or emails either. I have never ever experience this kind of problem with any vehicle or any dealership. I am still under warranty with them but with no help on their behalf. This is really frustrating.
Published: March 22, 2018
JOSE of Huntington Park, CA
Source: consumeraffairs.com

I purchased a Kia Optima in 2016. It constantly had issues. The main one be
I purchased a Kia Optima in 2016. It constantly had issues. The main one being that the air conditioner did not work although I took it to the dealer four times! I purchased the car on a cool October day. Unfortunately, I did not realize that the air was not cooling. It would only blow the temperature outside. Late March rolls around and I discover the issue. The first time I took it to the dealer, they added freon and sent it right back out. Thirty minutes later, the A/C was not working again. I called and was told that it must have been the transmission temperature sensor. I took it to another dealer and they said theres no way it would be that. The second dealer got it to work for maybe two days and then it was out again. Took it back to them, then it worked for like a week. When I took it back the third time they said It must be the whole AC control on the dashboard. The representative told me the KIA dealership in GA had to call KIA in California, and they told them to try that, but they were stumped on what the issue was. That was going to be another $500 on top of the other repairs I had already paid for. I took it to a private mechanic who specializes in wiring/computers of cars. He got the A/C working for about two months - lasted through the end of summer. Spring rolls around the following year... same AC issue. With all of the money Ive pumped into getting the air fixed... I essentially went without air conditioning in THE SOUTH... ATLANTA, GA from the time I purchased the car in 2016 to 2021. Also, the engine light was always on because of a faulty wire or sensor. In GA you have to get an emissions test to renew your tag. For some reason every time my tag was up for renewal... the engine light would come on shortly before. I will never buy a KIA again.
Published: August 15, 2021
Courtney of Atlanta, GA
Source: consumeraffairs.com

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM.
We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.
Published: February 1, 2014
Upset of Las Cruces , NM
Source: consumeraffairs.com

My daughter was in an accident 2/6/2013. She was hit on the front driver si
My daughter was in an accident 2/6/2013. She was hit on the front driver side twice. The airbags did not deploy. I bought my car in 2010 and I havent had any problems with it. I want to know why the bags did not deploy? Is there any recourse? Do you sue the Kia Motor Dealers? As of right now, I dont know if my car is totaled or not. What do you do when the car you are driving does not operate properly? My daughter is 8 1/2 months pregnant. This could have been really serious for her. She was hurt on her left side only where she was wearing her seat belt.
Published: February 7, 2013
Janice of 77058, TX
Source: consumeraffairs.com

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below we
I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris Tim ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.
Published: August 23, 2021
Richard of Ponte Vedra, FL
Source: consumeraffairs.com

After purchasing 40k car, I did not receive customer service that I expecte
After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.
Published: July 21, 2017
A of Riverside, CA
Source: consumeraffairs.com

My current wife and I purchased a 2011 Kia Optima. We only purchased the ca
My current wife and I purchased a 2011 Kia Optima. We only purchased the car in my wifes name because we were just dating at the time. We would become engaged about 7 months later. We get married, we moved to Texas, I go to the DMV to get the tags changed over. We take great care of our cars. We reach 98K miles. We finally have a true problem with our car. The engine is gone. We need to replace the engine. Kia tells me that we dont have a valid warranty on the car because weve sold the car. I explain to them that we havent sold the car we just moved to a different state. And I registered the car under my name but the title still has my wife on it. Granted when the lady told me that we didnt have a warranty on the car, was very upset and cursed a bit over the phone. After a week of fighting over the phone with Kia and the dealership they decide to honor the warranty. The follow up with the Kia and the dealership has to be some of the worst customer service Ive ever seen in my life. No one called to let me know they received documents from when I sent them. No one called to give me status of on the car. I will NEVER buy another Kia in my life. This is the worst company to ever buy a car from. They will try to give you every excuse of why they cant honor the warranty on your car. STAY AWAY FROM KIA. Its a waste of your time and money.
Published: February 1, 2016
Christopher of Dallas, TX
Source: consumeraffairs.com

In December 2014, I was seriously injured (including a broken back...) in a
In December 2014, I was seriously injured (including a broken back...) in a 2015 KIA SORENTO during a frontal crash because the car malfunctioned. Upon impact, none of the airbags deployed and duly filed my complaint with NHTSA. After my complaint, there were 3 others filed with the most recent being March 2016 where another person got injured because the airbag DID NOT DEPLOY. Even though the IIHS (Insurance Institute of Highway Safety) identified this problem as well as potential injuries to the driver during its SMALL OVERLAY CRASH TEST - THE MANUFACTURER (KIA) still FAILED to conduct necessary defect investigation and recall on all existing 2014/2015 KIA Sorento models that have this defect which creates and heightens the risk of potential dangerous injuries because few consumers are aware of this as NHTSA gives the 2015 KIA SORENTO a five-star rating on a test that was conducted in 2013 because both the 2014 and 2015 models were in fact, almost identical WITH minimal changes.Due to the IIHS crash test results and POOR rating the 2014/2015 KIA SORENTO models the manufacturer received, it went to address these problems by redesigning the 2016 Sorento without notifying or identifying or repairing the defects in those defective vehicles currently out in the market. IT IS ALSO EXTREMELY NEGLIGENT AND IRRESPONSIBLE OF NHTSA TO POST AN ERRONEOUS 5-STAR RATING ON A POTENTIALLY DANGEROUS VEHICLE.
Published: June 29, 2016
Lilian of Sweeny, TX
Source: consumeraffairs.com

This car has a defect that Kia is not telling consumers. If you try to turn
This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.
Published: November 21, 2016
Larry of Clearwater, FL
Source: consumeraffairs.com

I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof
I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof. I went to the agent in Egypt on 10/13/2011 to fix the problem but they told me that the spare part cannot be found and to date, 3/20/2012, it still hasnt been found. I think the problem is with the roller. Please fix this problem because this could tarnish the reputation of Cerato. Thanks for your help.
Published: March 19, 2012
Khaled of 47 Ali Mahoud St Heliopolis, OTHER
Source: consumeraffairs.com

I purchased a used 2016 Kia Sorento fully loaded SXL (Highest trim, origina
I purchased a used 2016 Kia Sorento fully loaded SXL (Highest trim, original MSRP of $43,000) for $27,000 + TAX/FEE with just under 40,000 miles on it in 2017. I had the car shipped to me from Gary Rome KIA in ENFIELD, CT (Never do business with this dealership. They are dishonest). I live in TN and they shipped the car down to me after a brief negotiation of price over the phone. From the moment the car was delivered to me I had several issues that the KIA dealership that sold me the car should have taken care of. 1. The panoramic moonroof was sticking and wouldnt close properly. 2. The car had tires on it OLDER THAN THE SUV ITSELF! 3. The tailgate was sticking and not opening properly.4. The keyless entry and automatic tailgate opening both did not work properly (Less than 60% success on keyless entry, 90%+ failure on tailgate feature). 5. The car was delivered with only ONE key fob (Promised two, never made good on it. Thats $200). 6. The exhaust system on the SUV had a catastrophic failure resulting in complete loss of engine power and leaving me without a car for over a week while car was at local dealer being repaired under warranty. All these issues in a $40k SUV that was under 40k miles and about a year old.Despite all these issues, the warranty covered fixing the exhaust (Melted catalytic converter), fixing the moonroof (Lubrication added and hardware adjustments), and a temporary fix on the tailgate sticking (Anti-Stick coating applied. Didnt help for long. Problem returned within a month). The dealer never acknowledged the keyless entry had any issue telling me I had to physically remove the key from my pocket for it to work properly. This defeats the entire purpose of KEYLESS entry. This is 100% unacceptable and they know it. Despite all these issues upfront, I enjoyed the value of the features in the car and wanted to keep it. I kept it for about year and traded it in 2018 for a Lexus (Ive never had a single poor experience with Lexus. They are worth every extra penny and their keyless entry JUST WORK!).For those considering buying a KIA here are some PROS and CONS based from my experiences with the product and company. PROS. 1. They honored warranty work. Never cost me anything other than inconvenience and time. 2. Cars come with high end features for less cost. 3. Buying a used KIA is very attractive from a price/value perspective. 4. Quality of KIA has improved dramatically over the years.CONS. 1. Car had tons of issues, some of which like the keyless entry that KIA refused to acknowledge were issues. 2. KIA vehicles DEPRECIATE LIKE A LEAD BALLOON. NEVER buy a brand new KIA. Youll get taken to the cleaners on your trade or when you decide to sell. Even if you buy used, the trade/value of their vehicles are TERRIBLE! Having owned the 2016 KIA Sorento for about a year and getting the mileage up to 60k miles, I was offered anywhere from 20-22k in trade AT A KIA DEALERSHIP! A Ford dealer offered me $23.8k. I paid $27k. Car dropped between 3.2-7k in value in 20k miles/1 year. Seriously? Even the KIA dealerships dont want their product back. Very disappointed in value retention of product. Some dealerships didnt even want to offer anything because of the KIA name. Maybe I just got unlucky and was delivered a LEMON. However I dont give KIA a pass for this since I purchased a practically brand new car from THEIR FRANCHISED DEALERSHIP and was delivered an absolute piece of garbage. I purchase a new 1-3 year old used car (Normally off lease) about every 1-3 years. I favor high end luxury cars in the price range of $30-40k. There are three car manufacturers I will never buy from again. BMW (These cars are fun to drive but absolutely trash and maintenance and repairs will eat you alive). KIA (These cars on the surface appear to be great values but you get what you pay for). Mitsubishi (My first car was a Galant. Head gasket blew up at 60k miles. Car was babied and I expected to get many more years of life out of it. This happened when I was just out of college.) Congratulations KIA. You made the list. Ill never buy your brand again because of the terrible experience and product you delivered.
Published: November 13, 2018
Brad of Knoxville, TN
Source: consumeraffairs.com

I purchased a 2011 Kia Soul on May 24th. I have received the New Vehicle Pu
I purchased a 2011 Kia Soul on May 24th. I have received the New Vehicle Purchase & Delivery Survey. I have tried to log on to the website to fill out the questionnaire. I get on the website but the user ID & password sent to me doesn’t allow me to access the site. I have tried to get to your main website to report the matter to your customer service department but the website comes up not found.Any ideas on how I can complete the survey online will be most welcome. Thanks.
Published: July 30, 2011
Dave of Nepean, ON
Source: consumeraffairs.com

I purchased a new 2011 Sorento against my better judgment, knowing a first
I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.
Published: January 29, 2014
Anthony of Hamilton Square, NJ
Source: consumeraffairs.com

Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new f
Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new for $15k. Well equipped with lots of stuff standard. I suppose this lures most people in along with the 100k warranty. Within the first 1,000 miles, the starter went out. Infamous brake issues started around 12k. We have replaced the rotors on it three times and getting ready to do the 4th set this week. The vehicle currently has 100,600 miles. The AC capacitor went out at 59k, just under the 60k bumper to bumper expiring, so we got that repaired for nothing. The starter went out again around 70k and that cost $300.00. Wheel bearing have been replaced. A compressor went out around 80k and that cost $400.00. The climate control distribution doors dont open, so air barely blows into the compartment. Rear climate control hasnt worked for years. The coolant lines that run back to the rear unit literally rusted through and the mechanic had to plug the lines and route it so rear climate control isnt even possible. The rear brakes didnt seem to be working, so I took it to a mechanic who pulled the drums and said the shoes hardly looked worn and that the entire rear system had probably been hung up/frozen for years. He tried to free them up and thought he did, but I still dont think they are engaging. Thermostat has been replaced 2 or 3 times and I believe the water pump once. Its very heavy and gets terrible gas mileage, 18-20 miles/gal. I will say, knock on wood, that so far, the drive train has been solid. We have taken it on several long distance trips and have been very fortunate to have not had any problems on the road other than wondering if the brakes would fail at any moment, sweating in the backseats and hoping it wouldnt overheat. Other than that, it has been great!
Published: July 4, 2012
Dave of Neola, IA
Source: consumeraffairs.com

Reported coolant leak on Oct. 27, 2020. Took car to Doug Smith Kia on Nov.
Reported coolant leak on Oct. 27, 2020. Took car to Doug Smith Kia on Nov. 6, 2020 and picked up loaner vehicle. Nov. 18, 2020 took loaner back and picked up our Sorento. Got Sorento home, within five miles, and noticed that coolant leak had not been fixed. Took vehicle back to dealer, same day, and got another loaner car. Nov. 24, 2020 picked up Sorento again and drove for a few days. After each use strong coolant smell was detected and coolant level in overflow and radiator down. Dec. 3, 2020 took Sorento back to dealer for third time and it has been there ever since, over 4 weeks now. Have NOT been contacted by dealer for update or status. Contacted KIA USA and was given a case number. KIA USA indicated they would intervene and try and help resolve issue with Sorento.
Published: January 6, 2021
Marvin of Pleasant Grove, UT
Source: consumeraffairs.com

Ive been buying a Kia since I was younger. And now I have had problems. Fir
Ive been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time Im at 10005 miles so again they say Im over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I cant wait to pay this car off and sell it.
Published: August 24, 2016
margie of San Bernardino, CA
Source: consumeraffairs.com

My 2013 Kia Soul keeps chugging and does not want to go. Have had it in the
My 2013 Kia Soul keeps chugging and does not want to go. Have had it in the shop numerous times, nothing wrong with it. I decided to keep dumping the fuel cleaner in. Seems to have helped. I quit and now chugging away with 19-23 mpg on highway. Feels like there is a drag on the engine all the time then all the sudden it will go for a couple days in the 30 mpg. Sick of it!! Being stuck in traffic with a chugging car is sickening!! Plus the paint is coming off the bumper. Piece of crap!!!
Published: June 6, 2016
CHRISTINE of Port Charlotte, FL
Source: consumeraffairs.com

It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go.
It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go. I called the dealership and told them that my car was running rough and had a hard time starting but no warning lights. They were able to see me the following Monday. According to the diagnostic test nothing was wrong but that the oil was in rough shape. I told them keep looking. After further review they determined that the fuel pump was bad. They replaced it and I picked it up on Wednesday. I only drove about 2 miles and could tell that the car was still not running right. I called the shop when I got home but they were already closed for the day so I called right away Thursday morning. They got me in right away and called me about 4 hours later letting me know that the Turbo was burnt out and that I needed to show proof of oil changes since I purchased the car (2 1/2 years ago!). I am still fighting this, I cant find all my receipts. I may find myself stuck with a car that only has 38K miles and a payment but not a car that can be driven. What kind of company is Kia? Neither the engine or oil light NEVER came on ---EVER! Yet if I dont find evidence of enough satisfactory oil changes (they say 8) then the warranty is void!! This is crazy --- does anyone have any suggestions. Thanks.
Published: September 12, 2014
Vickie of Hermantown, MN
Source: consumeraffairs.com

I am so disgusted with the service and attention, and lack of knowledge, fr
I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.
Published: December 6, 2011
Olga of Miami, FL
Source: consumeraffairs.com

My wife and I purchased this 2011 Kia Soul PLUS Pre-Owned from a dealership
My wife and I purchased this 2011 Kia Soul PLUS Pre-Owned from a dealership in San Juan Capistrano (Ocean Kia) in July of 2013 and we did not get any additional Warranty except for the 60-day warranty that this car came with. Yesterday, 9/08/2014, my wife was sitting in her car in a parking lot for no more than 20 Minutes, parked, parking brake ON, AC on as well. The vehicle then started to Shake like something in the engine was happening. My wife then turned off the vehicle and tried turning the vehicle back on... Nothing happened. The car had power still and the ignition was making the clicking sound of trying to start but to no avail.My wife let the car rest for about 4 hours before trying to start the car again and this time it started, so she started driving. She made it onto the freeway and started driving home THEN the car lost power to the engine and the steering became difficult and she was able to coast to the emergency lane and called me HYSTERICAL and said her car had shut down! The car would not start for another 5 minutes, turned back on, and she was able to exit the freeway to a Park and Ride type of parking lot... While pulling into the Park and Ride THE CAR STEERING WHEEL LOCKED UP THIS TIME AND SHUT OFF AGAIN AND WOULD NOT GET OUT OF PARK AFTER IT DIED. My wife hadnt even made it to a parking spot yet.THE CAR DIDNT TURN BACK ON AGAIN AND EVERYTHING, ALL POWER TURNED OFF. STEERING WHEEL STILL LOCKED. I told her about using the Shift lock release and, while the car was still off, putting the car into drive and then back to park and try to start it again and it did. She was able to get the car into a safer spot and left it there. I read about that trick in a forum... But no reason for why or how, haha. We are out of our warranty BUT THIS ISNT A WEAR AND TEAR ISSUE and We dont know what to do. We have regular maintenance done and we take care of the car and I know that These Souls, even the 2014, have had similar issues. It sucks because these are fun cars to drive BUT apparently have issues.
Published: September 9, 2014
Dennis of San Clemente, CA
Source: consumeraffairs.com

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of mainten
Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.
Published: July 3, 2014
Gland of Mount Pocono, PA
Source: consumeraffairs.com

Very disappointed with the KIA product. As a owner of a 2013 Kia Sorento w/
Very disappointed with the KIA product. As a owner of a 2013 Kia Sorento w/ 32000 miles, I am now stuck with a 2013 goat shelter due to blown engine. KIA has failed to stand by warranty even though maintenance was done, but not by them. Just pushing blame onto service center where oil was changed. Engine blew with no warning -- no lights, no bells, no whistles -- just died on the side of road. Dealer says if they are responsible for anything it would be a blown light bulb in the check engine or low oil warning. Vehicle had traveled 2000 miles after oil change with no problem, so I find very hard to believe the service center failed to put in oil. Cost $110.00 to find out they were not going to cover under warranty. Initially bought vehicle due to warranty. Vehicle was misrepresented since I purchased. Gas mileage was misrepresented, equipment promised was misrepresented. Really feel like KIA Motors has given me the shaft. KIA MOTORS AMERICA = KMA = KISS MY **!!! I guess this is really what they are telling me.
Published: May 21, 2015
George of El Paso, TX
Source: consumeraffairs.com

I loved my vehicle when I bought her, she was pre-owned but very well looke
I loved my vehicle when I bought her, she was pre-owned but very well looked after, one of the reasons why I bought her. A couple of months after buying the vehicle, one of my tenants, who I did not know worked for a Kia dealership, came over to me and asked if she could give me a piece of good advice. Sure, I said, always open to good advice. Little did I know that the advice she gave me would turn out to be the best advice I never took. She told me to sell the Kia Sorento because it was going to give me endless trouble. Since she told me I have replaced a gear box oil seal, cylinder head gasket, radiator water bottle (took Kia month and a half to get me a replacement water bottle), 2 radiator water hoses, radiator, crankshaft pulley bolt, and most recently a thermostat, where again Kia took 6 weeks to find me a spare. Like I said, I love the vehicle, but I will never buy another Kia as long as I live.
Published: February 10, 2017
Derek of Boksburg, Other
Source: consumeraffairs.com

To understand this KIA dealership in Burton UK, I need to back up a bit. I
To understand this KIA dealership in Burton UK, I need to back up a bit. I saw a car on the internet and arranged to view it. On the agreed day I checked to make sure that he car was still available and they said yes. I set off by train from Coventry UK. I had to change at Birmingham UK to catch a train to Burton. At Birmingham I got a call to say that the car has been sold. This sets the background to my subsequent dealings with KIA in Burton. They apologized and promised to let me have first look at another car. (With hindsight, I should have declined.)I did look at another car, the salesman told me that the car had had only one previous owner who gave up the car because he had epilepsy. We negotiated and agreed on a price based on what I had seen of the car and what I was told. He told me that (1) the car will be checked over and serviced (2) I will have two year free service in 2015 and 2016. When I received my V5C form from DVLA, it had two previous owners. I sent a text on 17/11/14 to the salesman and he did not reply to my query that he told me the car had only one previous owner from October 63. He did not reply.One morning as I was driving along the road I found that my windscreen washer had frozen. The temperature was barely -1 deg Celsius. When it thawed, I noticed that instead of the normal windscreen solution, it was pure water. Alarm bells started ringing. I checked the Service book and it was not stamped. I then wondered why the boot light has never come on.I wrote with a list of complaints to the CEO of KIA including that the car had not been serviced. My complaint was passed on to the customer services department saying that the garage was only obliged to top up the windscreen washer (with water by implication) and not to introduce a solution that lowered the freezing temperature of the windscreen washer. I found that astonishing. On the question of previous owners, because I had no documentary or audio evidence to support what I claimed was the gist of the conversation, that was dismissed. Apparently the bulb in the boot and had burnt out from use... by whom I wondered? They asked me to return the service book so that they will stamp it. I refused. I asked whether the two year verbal agreement on servicing the car still holds. No reply. I am intending to send it for servicing and bill the garage and if they refuse to pay, Ill try the small claims court. I paid for the car based on the information given to me which they deny. What should I do? Can I ask for my money back or reach some form of compromise? I also tend to write to KIA in Korea to complain. I suggested to the customer services that the point that the service book was not stamped is evidence that it was not serviced. There was no counter argument. The scan of the service document carried out had no page number so it could have been written any time. What can/shall I do? Anyone have the address of KIA in Korea?
Published: December 12, 2014
Jack of Kenilwarth, Other
Source: consumeraffairs.com

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in n
05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.
Published: June 12, 2013
Dick of Bloomington, IN
Source: consumeraffairs.com

We bought our Kia used, (we werent told it was used at the time we bought i
We bought our Kia used, (we werent told it was used at the time we bought it, we noticed it was used after we had bought it and got in it - as we didnt test drive this particular one). In any event, the warranty covered the electrical parts up to 12,000. At about 11,000 miles, I was driving down the highway and was told that break lights werent working. We had head light issues and just thought it was a the bulbs, but both break lights went out, then pulled into the parking deck and notice no running light and no head lights except for brakes. We had to get towed back to the dealership and they replaced all the bulbs saying they were burned out. By the time the lights went out again, it was out of warranty. Every month or so, a bulb will go out - a head light, a break light. Then we noticed when you hit the back of the break light, the lights will flicker on and off, so the bulbs werent actually burned out. Then we began to notice the electrical seats were burned out. And then the lights where the manual transmission gear stick was burned out. Then the license plate lights. And now, for the first time a new electrical issue surfaced in the electric side mirrors, they will no longer work. We noticed many burn marks within the electrical components. We are certain KIA was aware of the electrical issue when we brought the car in under its warranty period, but they refused to address and simply replaced the bulbs and said sometimes things like this happen. We have been stopped by police for headlights being out, brake lights not working and license plate light out. While I love my KIA Sorento and mechanically it has been a reliable vehicle, the electrical issues have been dismal, costly, and unsafe.
Published: February 21, 2014
Susan of Canton, GA
Source: consumeraffairs.com

Changed engine oil regularly. Last time even put in synthetic to improve lo
Changed engine oil regularly. Last time even put in synthetic to improve longevity on a 5w 20 as recommended for a Sorento 2013. Last weekend the engine oil starts when traveling to the beach with my family. Immediately drive back to get into an Auto Zone near the area, never get there....after several noises coming from the engine, it stops and never started again. Next day went to the Kia dealer and care center. After 4 days and no call, my wife calls and surprise, they said that the engine was damaged beyond repair and the guaranty does not cover due to the services were not provided by them...saying that the reason for the damage was slug on the engine due to low maintenance. Strange, since do the same maintenance schedule to my Toyota Sienna from 2001 and it has 196,000 miles already and no issues with the motor. So, I believe that they can argue the same to anyone with problems, IF YOU DO NOT SERVICE AT THEIR SHOP, COULD BE REASON ENOUGH TO DENY THE WARRANTY? For sure will never purchase another KIA, good looking vehicle, as soon as you get some issues, it hits you....be lucky trying to obtain the warranty from them....
Published: February 24, 2014
Ramon of Lajas, Other
Source: consumeraffairs.com

The little door on my gas cap will not open. I took it to the garage 3 time
The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.
Published: September 14, 2011
D of Deltona, FL
Source: consumeraffairs.com

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating
Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.
Published: November 17, 2020
Shelly of Layton, UT
Source: consumeraffairs.com

My wife and I had a horrible accident when our Kia Carens turned over 4 tim
My wife and I had a horrible accident when our Kia Carens turned over 4 times and insurance estimated its total loss. The air bags never opened and accordingly, we have various serious bone fractures. My jaw is broken and I have to be operated on in 2 days time.
Published: April 21, 2012
Ashraf of Cairo, Other
Source: consumeraffairs.com

As a summary - last year, my 3 year young Kia Soul, with less than 30,000 m
As a summary - last year, my 3 year young Kia Soul, with less than 30,000 miles had a check engine issue. The check engine light would go on, and the car would not go more than 5 mph. It was brought to multiple dealerships, and engineers from Kia were brought in to assess the car - with no resolution. I was without a car, and not offered a rental car, for a total of one month. For one month, I had to find rides to and from my job, because of Kias incompetency and clearly defective product. It was the most unprofessional experience I have ever had with such a young, low mileage car. It was a few days/few miles shy of falling under the NY State Lemon Law, so perhaps this horrific series of events will warn others against doing business this awful company.Heres the Order of Absurd Events from Last Year: Sunday, May 17: I left my house and got about 1 block away. I stopped at a stop sign, and the “check engine” light came on. I then proceeded through the stop sign in order to pull over and realized that my car would not go more than 5 MPH. I turned around and (very slowly) made my way back home.Monday, May 18: I called Kia to have my car towed to the dealership. The closest dealership to my house is Generation Kia located in Bohemia, N.Y. At about 10 a.m. the tow truck showed up and my husband and I drove to the dealership in order to fill out any necessary paperwork. We were told that we would receive a phone call with an update as soon as they looked at the car.Wednesday, May 20: I received a phone call that the car was ready to be picked up. They had supposedly changed the “throttle body and gasket” and performed a “multipoint walk around inspection on vehicle.” I drove the car home with no problems. When I got home, my father opened the hood to see that the engine was shaking and looked very old and dusty, and not how the engine of a three year old car should look after being brought in for service.Friday, May 22: I went to leave my house at 8:30 a.m. to go to work and when I started my car, the “check engine” light was back on. The car was brought back to Generation Kia in Bohemia, N.Y. I was told I would receive a phone call once they figured out what was wrong with it. On Saturday morning, my husband called the dealership asking for an update – at which point the dealership confused him with a different customer. Once they figured out who he was, he was told that they had “no idea what was wrong with the car.” He was also promised a rental car if they still couldn’t figure it out by the next week. Monday, May 25 was a holiday and the dealership was closed.Tuesday, May 26: After numerous phone calls to the dealership, we were finally told that they changed the electrical connectors and the check engine light was now off. They also told me that their mechanic was going to “take the car home tonight and drive it around to see if the check engine light comes back on.” I found this to be extremely unprofessional and did not want a stranger taking my car home with them. I went and picked up the car after work. I received a survey from Kia regarding my experience with the Generation Kia dealership, and expressed how unsatisfactory their service was. I had to constantly call them for updates, after being promised that they would call me.I was promised a rental car one day, and then a few days later was told that they “didn’t have any loaner cars” and that they never promised one to me. In addition, the woman answering the phones at the dealership was rude, constantly sent our phone calls back to herself instead of to the mechanics, and told my husband that it was, “not her job” to see if the mechanic was available to take his call.Monday, June 15: I drove my car to work without any issues. At 5:00 p.m. I went into the car, started it up, and the “check engine” light immediately came on. I drove the car around the parking lot and found that it, again, would not go more than 5 mph. My husband picked me up and I called Kia Consumer Affairs to see where I should go from here. I expressed the fact that I did not want to return to Generation Kia in Bohemia, N.Y. due to their unprofessional antics – and after learning that the Dealership was being sued for fraud. I asked if I could have the car towed to a different dealership. I spoke with a gentleman who said that he completely understood, and mentioned that I could have the car towed to Smithtown Kia – which is where I actually purchased the car – even though it was a slightly further distance than the other dealership. He told me to, “get the car towed there as soon as possible,” and that “Kia will probably have one of their engineers go look at the car since this is the third time it’s being taken to the dealership.” He confirmed – explicitly – that this was the third occurrence, and I confirmed that it was the third time in about 5 weeks that the same issue surfaced and was not resolved.Tuesday, June 16: I had the car towed to Smithtown Kia. Wednesday, June 17: I called Kia Consumer Affairs to find out whether Smithtown Kia should be working on the vehicle, or if they should wait for Kia’s “engineer” to visit and look at the vehicle. I spoke with a different gentleman who explained that he “could not tell me either way what to do.” He mentioned that my case had been “escalated,” and that I needed to speak with my “case analyst.” He then asked if I received a call from the analyst, and I told him I had not. He told me that her name was Bernice **, and offered me her phone number.I called Bernice at 11:51 a.m. and left a message on her voicemail. A few hours later, I called Bernice again and she answered the phone. She said she was waiting to receive the “vehicle repair history” that she requested from the dealership. I asked her when I can expect to hear back from her. She said “if she gets the repair history today, and speaks to the district representative, hopefully within the next two days, they will be able to look at the vehicle.” Bernice called me at 4:12 p.m. and left a voicemail stating that she had contacted Generation Kia in Bohemia, N.Y., and they informed her that the vehicle was not there. I immediately e-mailed Bernice at the address that she left on my voicemail and told her that my Kia Soul was at Smithtown Kia in Saint James, N.Y.Thursday, June 18: I called Bernice and left a message to let her know, again, that my Kia Soul was at Smithtown Kia in Saint James, N.Y. I mentioned in the e-mail that “My car has been sitting at Smithtown Kia for 3 days waiting for an Engineer from Kia Corporation to take a look at it.” Bernice called me back at 11:37 a.m. and left a voicemail. She stated that she received my messages that the car was located at Smithtown Kia. She contacted them and spoke with Bill. She told them to do a “full diagnosis of the vehicle” and to open up a “tech hotline case” with their techs out in California for assistance if needed. She said, “at that point, once we do have a full diagnosis and been assisted by ‘tech line,’ if your concerns are not resolved at that point, we will then dispatch a field technical rep to the dealership.” She goes on to say that once a diagnosis is made and if the field technical rep is required, they can look into providing me with alternative transportation from their “district parts and services manager.”At 12:30 p.m. I contacted Smithtown Kia and spoke with Tom. He asked if Bill could call me back. At 1:15 p.m., Eric with Smithtown Kia called and said that Bernice did call them to tell them that they could begin working on the vehicle. He said as soon as his master mechanic can get to it, he will look at it. I asked him to please let me know once he looks at it. He said he absolutely will, and that he would be personally overseeing everything.Friday, June 19: I spoke with Eric from Smithtown Kia. He said the vehicle is performing perfectly, but they realize there is still a problem. He said they were working with “tech line,” as Bernice mentioned in her voicemail on June 18, and that they had been going back and forth with tech line all day long. He said they were taking the vehicle for a test drive to see if the “check engine” light would come on for them. After receiving no return phone calls or e-mails from Bernice, I e-mailed a summary of the situation to Amy **, Shamit **, Scott **, Karla ** and copied Bernice **, hoping that some of the people at Kia headquarters would be better able to assist. I received no response from anyone.Saturday, June 20: I received a call from Eric with Smithtown Kia. He said that unfortunately he did not have an update for me. The car was still performing perfectly, he was working with tech line, but the issue was not yet resolved. Eric and Smithtown Kia were extremely patient and polite and were the only people that actually called me back throughout this month-long ordeal.Tuesday, June 23: Bernice called me at 5:00 p.m. She said she spoke to the Smithtown Dealership and requested a field tech. He will “hopefully” be there in 2 days, on Thursday. She was unable to schedule the tech previously because their process is to have the dealership look at vehicle, work with tech, and then schedule a field tech rep. She did not ask dealership for rental car and put me on hold to find out if I was approved for one. She came back and said that I was FINALLY approved for a rental up to $40/day. I could get a car at any rental facility. Once repairs were completed, I would be reimbursed with a check from Kia. It would take 3 weeks to get reimbursed. I asked her when I can expect to hear back. She said if the field tech goes on Thursday, she will call and let me know. If he has to go later than Thursday she will call and let me know that as well.Thursday, June 25: I received a phone call from Paul ** who said he was with Kia Motors American Corporation Headquarters located in Irvine, CA. He apologized that it took so long for them to approve me for a rental car. I mentioned that I was told I would be reimbursed for up to $40 per day, but that unfortunately, in New York, I could only find rental cars for about $55 per day after taxes and fees. He said $55 per day was reasonable and I could go ahead and get a rental car for that amount and still be reimbursed. He mentioned that the field technical representative was working on the car – that their field technicians are highly experienced and that my car was in good hands. He said to contact him with any questions or issues.Friday, June 26: The Smithtown Kia Dealership called and said that the highly experienced field technical representative had been working on my car all day Thursday. Unfortunately, these highly experienced folks still could not find the problem, so they wanted to put a “flight recorder” into the vehicle, so that the next time my car breaks down (how reassuring), I would have to push a button and it would record the data so that they can HOPEFULLY see what’s going wrong, and POSSIBLY fix it. Because, doesnt everyone want to drive an unreliable car that at any point will break down and leave you stranded?THE END. Im sorry to say that this issue was never resolved. I got rid of the clearly defective Kia Soul and purchased another vehicle - from another company. I will never purchase another product from Kia. They are unprofessional, they dont stand behind their products, and clearly do not care about their customers safety or well-being.
Published: May 24, 2017
Kelley of Selden, NY
Source: consumeraffairs.com

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