I currently own a 2013 GS. Initially, customer service was great until I had an issue with what should have been a routine fix. The problem is consistent throughout the lineup with the speaker performance. The door speakers are outperformed by the center channel and satellite speakers. The problem wasnt necessarily the manufacturer defect, but the treatment by the service staff. Im surprised a class action lawsuit hasnt taken place against Lexus for refusing to honor items covered under warranty or acknowledgement of the problem. To sum it up, the ten speaker layout in the 2013 Lexus GS 350 has a defect in the system. The voice coil in the door speakers malfunctions causing feedback to the channel. Today, I make my stand and refuse to be insulted by Lexus any more. Pursuit of perfection? Please adopt a new slogan. This is a brand I will never affiliate myself with, and yes never really means never.

I love taking my car. The customer services is out of the chart. The management is attentive and I love taking my car there for service.. My person or agent is attentive and do the most to make the person.

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

I took my car in for diagnosis, after hearing a low grinding sound. He a bearing in the pump was failing and the pump needed to replace at a cost between $2,500 and $3,000. To access that pump, the engine needs to be removed, that takes 16 hours! While youre having that work done, he told me to also have the spark plugs replaced. Get this, the average cost to replace them is $311 to $396. The parts cost is less than $20. The remainder of the cost is labor. I think the costs for doing minor repair jobs is ridiculous - whoever heard of removing the engine to replace the water pump (replacing the plugs at the same time, saves you money). Id like to meet the numskull responsible for this thoughtless design and tell him a thing or two. Do these two minor job.

In February of 2012, my Lexus 2006 es330 accelerated with me from 25 miles to approx 75 miles. My car ended up in a ditch that was when it stopped. It was as if the car took a life of its own. It was towed to JM Lexus and I explained to them what happened. They kept the car for about 10 days including work at the body shop which my insurance paid for. I specifically asked on several occasions if they checked the car out for its unintentional acceleration and they told me yes and nothing was found. In June of 2012, the same thing happened. The car went from 25 to 80 miles and even when brake was applied, the car would not stop. At this time, the car was in shambles. The car finally stopped when it hit a light post. The car was written off by my insurance company. I called Lexus Corporation and they wrote me back a letter which insulted my intelligence. This has left me with post traumatic syndrome shoulder pain, knee pain and fear of driving. It affected my livelihood as Im a home health medicare nurse. It bothers me that a big corporation as that doesnt want to take responsibility for their product.

Lexus has many models. Mid-size to luxury to SUV. They also have fuel-efficient & eco-friendly cars. I have a ES 250 2009. I use it for work and travel daily. Standard features - a/c, electronic windows and seat warmers. I have a mid-size that is very room and fits 5 adults. You can get a full size SUV for more room. There are also many options to upgrade. For example: satellite, eco-friendly, customized leather seats.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

IS250 Lexus door panels - You cant touch the doors or lean on them, or they become dented. Lexus will not replace it, says I have to pay 3000 to fix it. I really like the car, but my doors look all cut up because I cant touch them without scratching them up.

There were a lot of choices, same car different packages. Theres a type of car for every type of person, however, its more of a luxury brand. Its a mid-size level sedan and it has good dependability. It is also roomy and fits the standard sedan passenger size. Three in the back and one passenger up front. Theres also good leg room for all passengers. The car looks nice on the outside, my hybrid came with wood trim and dark brown on the inside. This did not match too well with blue exterior color. There are very few packages available for my hybrid selection and only one available for what I was purchasing. It had to be shipped from another dealer and took a week.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.

I recently purchased a 2019 Lexus ES 350. I have owned the car for 4 months now. When I originally purchased the car I advised my sales person that the rear speakers were not working. Of course she said yes they are and did some minor adjustments. Then my husband and I were joyriding and he realized there was no output from the rear speakers. So I called Lexus, made an appointment and took the car in for service. Later that day I received a call from the service advisor, advising me there was a problem with the woofer and the speakers but there was nothing they could do about. He stated, We are aware there is an issue but we are waiting on lexus. So I responded, You guys are aware there is an issue with the car but you are not notifying the consumer before purchasing a car? He replied, It looks that way; but as soon as we get a resolution we will inform you.So next I called corporate and spoke with a call center representative and then a supervisor who stated the same thing. We are aware of the problem and will notify you when we have a resolution. Now the problem I have with that is that Lexus has yet to inform or notify the consumer publicly that there is an issue the 2019 Lexus ES350. Instead they are continuing to take our money and we are left to deal with problem. That is so unfair.I have done my research and there have been numerous complaints with no resolution. I would love to expose LEXUS for not addressing this issue nor notifying the public. I am so frustrated and hurt. I just want my car fixed in a timely fashion and not to have other consumers ripped off or taken advantage of. Please call me (**)or respond to me via email to investigate Lexus.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

I just recently purchased a Certified Pre-Owned 2012 Lexus RX350 with only 13,000 miles on it from Lexus of Monterey, California. As soon as I took it on the highway at over 60 miles per hour, there is a loud wind noise. It sounds like the passenger window is open, even though it is not. I have taken it back to the dealership 2 times, and they just tell me there is nothing wrong with the windows or the seal. They say the RX 350 is an SUV and just louder than a sedan, and to just get used to it. This is such an illogical argument. I have owned 3 different SUVs in over 30 years, and have never heard wind noise like this. I went online and there are hundreds of the exact same complaint about the wind noise in the Lexus RX350. Yes, I agree, as others have said on this site, there needs to be class action suits brought against Lexus. This is ridiculous to pay this kind of money for a supposedly luxury car and have a loud wind noise issue. And from what I have read on this Consumer Affairs site, there are many more serious negative issues with the RX as well. I am trying to get my money back and will not buy another Lexus.

I have 66,000 on my 2008 Lexus GS 350. I have really only had one problem with my car, and that being the rear calipers froze. I have a certified pre-owned warranty that would cover this problem had I not taken my car to a personal mechanic for brake pads. He is the one who realized the calipers froze. It was towed to Lexus and it took me 3 weeks of fighting and speaking with the owner of the Lexus dealership to get it covered. Now 6 months later the headlight went out, When I looked and noticed there was condensation in the housing of the light. Again I still have a bumper to bumper warranty but again, this is not covered. The seal is broke and they state this is normal wear and tear. $1791.00 to replace, ARE YOU KIDDING ME. WHAT does the certified pre-owned warranty cover because at this point I have had two issues and neither of them are covered under this warranty. So with that said, and the fact that it took me 1 year and 2 months to get mats for my vehicle that were promised as part of the purchase deal from my salesman, and then they were not LEXUS mats. They were WALMART cheap mats... I AM ALL SET WITH BUYING ANOTHER LEXUS. SO NOT WHAT THEY PORTRAY THEMSELVES TO BE...

I bought a Certified 2004 RX330 from Lexus Clearwater. I bought the car in 06, the SUV had 22k miles, was soon told I needed new tires. Did research as why would I need new tires now, especially on a Certified car, with so little mileage and only two years old. The tires were switched out, they were Cooper tires which arent the tires from the Lexus manufacturer. When I asked Clearwater Lexus about this and told them someone from Tampa Lexus had talked with me about the issue, they said, Why would you listed to Tampa Lexus? They are worse than we are!! I spoke with the corporate office and best they would do is offer new tires at retail - still bogus. Now my dash is cracking and Lexus Tampa said $1900 to replace, and 10% off as I dont service my car there enough for a larger discount. Now the headlights are cloudy and there is a recall, but there are no parts for their own recall just an acknowledgement that there is an issue. I was duped by Lexus, they are horrible. Very sorry I ever bought a car from them. Dealerships should provide an actual printout on how they certify a car, if they had, the tires wouldnt have passed a certification test. Like a home inspection, I want to see levels and percentages of wear and tear and how they could ever pass worn tires as certified. Lexus shmexus. Poor quality, certified means nothing, horrible customer service.

I called Lexus customer service over a disagreement I had with the local dealership where I purchased an RCF. After a week, a junior level employee called me back, explained to me that my original customer service contact was off for the day and then parroted the same story I got from the dealership. When I asked some follow up questions he said he was only reading from notes and couldnt answer specific questions. Very unprofessional in my opinion. I suspect that the CS rep that was working my case had the flunkie call me back so she didnt have to deal with me, but of course that is only speculation. I let it go at that although I should have told the junior guy to have the original contact call when she was back in the office.

I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because Ive had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didnt get much better with my new Lexus. Keep in mind Lexus doesnt have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. Ive been in 7 times in 3 months. Ive owned it and theyve fixed nothing. Theyve identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.Anyways on top of the dealer not caring for your car if you contact Lexus directly, they dont call you back or they tell you they cant do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just dont know what to do. I regret buying a Lexus and Ive only had it a few months. I feel Ive put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.When I brought it in for the scraping noise the dealer said we hear it but we cant find it so youll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. Ill just have to wait, or I can go to another dealer. Im hesitant to go in about the oil burning smell because I want it fixed. I dont want to have a car that I have to wait till it runs out of oil before theyll fix it.Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.

Its funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles Ive ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didnt solve the problem and the car is still pulling. At 20,000 miles Im ending up with the breaks at 0!!! How is that even possible for a quality car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

My car buying experience of Lexus is awesome. Lexus has a lot of cars to choose from in its lineup. They can be on the lower range price or higher depending on what youre looking for. They are all very good vehicles with little maintenance required. The features of Lexus cars are the best out there! They have the most technologically advanced cars with dozens of features not found with other vehicles. You can upgrade a Lexus to your liking and preference. They have the most unique offerings out of any other car I have seen. You can get something less or more advanced. You can choose many different options they have available. You can get a two seater or get enough room for up to eight people. I like that they allow you to customize a car to your liking. So whether youre a family person or single youre guaranteed to find something to make you happy with Lexus!

Lexus has a lot of nice cars to offer. It was either the 350 or a LFA. I also like their SUVs and their hatchbacks. The people at the dealership were very nice in helping me find my dream car and they have a lot of packages that you can put on your car. There is the race package, the performance package, and the street package. You can also choose what radio you have. Their car looks very nice and also looks really expensive. The rims look really cool and the nice dark silver I got on my car looks really nice. You can fit a lot of your friends in the back of this car wherein I had to make 7 people fit in it. Thanks to all of the wonderful room in the car.

I leased a 2013 Lexus ES350 from Sewell Lexus in Fort Worth on Oct. 18, 2013. This is the 4th or 5th Lexus ES350 that I have leased and have been very satisfied until this car. We are both retired and have less than 9000 miles on it. We had driven this car without any problems up until Dec. 2014. In Dec. 2014 we went to start the car and the battery was dead. Sewell sent roadside service and replaced the battery. All was good until April 2015. Same problem, dead battery. They checked it out and said everything was good. In April 2015 same problem. They have checked it out. Cannot find problem. Said we dont drive it enough. If so, how did we drive it for over one year with no problems. Anyone else have same problem?

Went to trade my Lexus in for a 2015 model. Lexus estimated the value and noticed the dashboard was all cracked. I have had a cover on it since new and the car is garage kept. Since the cover was on I never lifted it up to clean. Lexus said it would cost $3000.00 to replace. The Lexus has only 60K miles. Very disappointed with Lexus/Toyota. They would not even give me deal to have it repaired. Going to buy a Mercedes and tell everyone I know what has happened and that Lexus will do nothing to keep their image.

Complained of rubber trim falling apart around windshield housing, service quoted 800.00 to fix normal in Texas, car 3 years old in Warranty and extended, not covered. Dash was getting sticky and soft, dealer stated normal in Texas. Told them my 1996 Ford F250 has never seen the inside of garage. Dash is excellent. Car has been very reliable, had several recalls (valve springs etc). Alternator and fuse block both broke as the car was out of warranty 3 weeks 1600.00 to repair, tough luck.

Lexus ES is a luxury car that offers leather seating, heated seats and a variety of custom trim and interior options. It is a high-class style. It has a very shiny, distinct appearance that lets you know it is of high quality and it has features that sets it apart from the rest. Tinted windows, stereo sound system and special interior coverings are available. Leather, cloth and wood trim are just some of the available options. It has a space big enough for enough people if you are trying to travel in a group to carpool or to just take family on a trip with you. There is a good amount of storage also.

I have driven Lexus autos for years and have loved every one of them. This year I purchased a 2016 RX 350. I like everything about the car except: It wasnt until I owned the vehicle that I noticed what feels like a vibration under foot when accelerating from a standing start. There is also a strange noise, which I identify as a groan, when accelerating after slowing down due to traffic or turning a corner. All of this occurs when driving normal not under hard acceleration. Sport mode helps but I dont want to drive around in sport mode. Also, driving the new eight (8) speed transmission is not a pleasant experience. At city speeds it always feels that the transmission is in a higher gear than it should be, causing the engine to lug. I would have thought Lexus would have caught this in testing but, now that the car is released, I cannot believe they are not addressing the issue. This is VERY un-Lexus-like!

There is a minor low level rattle inside the dash of my Lexus GS350 that can be heard only when the outside temp is under 70 F. And it could not be duplicated by the dealership.

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

es350 2015 - The brake malfunction while in church parking and hit the wall and my car was totaled. Not happy with the car.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

WORST SERVICE EVER. I called to cancel my Lexus Enform service in July, after I sold the vehicle. I was reassured the service was canceled and there would be no future charges. They charged my credit card in October again. I called and was repeatedly disconnected by various associates trying to transfer me to someone who could help. Calling back the 5th time I was told that there was no charge to my account because they did not have a record. I was on hold for over 30 mins. They demanded documentation of proof of sale of vehicle to cancel the service. Do not sign up for this service or provide them with a credit card!!! You will be charged even after your service is canceled, your car sold etc.

I have a Lexus GS460 2011 and been using for more than three years now, and recently my ABS broke down. We bought new one for 4,000 dollars. After replacing it, unfortunately, the same problem occur. That means I have to buy again new one for another 4,000 dollars. Company should make it cheaper because the cause of the problem is from the manufacturer side. I am thinking of buying another car before the incident happened but now I have doubts and confusion to buy or not because Im scared to take risk the same issues might occur.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

I bought a Lexus GS 350, new in 2008. I previously owned (2) Lexus GS 300 and had not major problems with either. I bought the 2008 because I knew I was retiring, would be traveling (out of town parents/relatives) and there were such great reviews as it is now about the car: reliability, safety, craftsmanship. I maintained my car well, especially the oil changes, every 4,000 to 5000 miles. I had an oil change in Feb 2014, 86290 miles. On April 7, 2014, Low Engine Oil Level light came on (89676 miles), a total of 3,386 miles. I was told that the car was getting older and to check it and add oil if needed. May 21, 2014 the light came on again (92,847 miles) a total of 3,171 miles. And the list goes on! Of course the consumption tests says within consumption levels. I now have 121,817 miles on the car as of today. Im adding a quart of oil about every 2 weeks. I had the oil changed today 11/3/15 (**), and they wrote on the ticket oil level low prior to service. Lets see how long it will be before the light comes on again!Im sure Lexus knows theres a problem, no car just burns oil for no reason. I wonder are they telling those buying their cars that theres a Consumption problem after so many miles??? Probably not!! I have two friends, one with a GS 300 and the other a RX 300 that are having the same problem. I have a 1989 Mercury Marquis, within excess of 225000 miles, and Ive never had to add oil between oil changes. Nor has my husband who has a 2006 Ford Expedition with 148000 miles!! Something needs to be done and Lexus should take responsibility for this problem. Lets try to get it out to as many people as possible. If someone has a lawsuit in progress contact me, **. Id like to join the suit!!! Im 68 years old and shouldnt have to purchase another car; it wouldnt be a Lexus if I did!!!

Lexus handles great on the road with a very smooth ride, comfortable seats and sound system. It also has great gas mileage and the tires has a very nice grip to them. It has satellite radio built inside and has the best leather seats in its class. Its a must have to me to have leather seats. You can make it fit your personality and customize it yourself. It has great engine, great sunroof and nice steering. If you like the best then youre going to love this car I promise. I am satisfied but it could be better. All the people who rides with me are very, very, very happy, love this car and love its nice design.

Lexus has a very good variety and I like the vehicles a lot. They are really cool and good looking. They have a lot of upgrades available and I buy them all usually. Also, the passenger room is good. It is very roomy and I will always like it. I am very happy with it and all of my passengers are too. I would love to own a Lexus for the rest of my life.

Oil Sludge in RX300 2001. Currently just getting estimates of up to $5000 to repair the problem. When I call up dealers no one knows about this problem, but I see there have been settlements regarding this situation. It mentions Toyota has received 3400 complaints about this problem.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

I am writing this review to express my disappointment with The Lexus Brand. I originally leased an IS 250 2008 with 15,000 miles. Within 7 months, the dashboard light up with check engine and stabilization signal blinking. Took my car back to dealer and was told they (dealer) would replace the entire pistons. Since that time Ive had three more incidents of rough idle, stalling, check engine and stabilization signal blinking. The response from the dealer was to perform top engine clean and carbonization. The final straw for me was my wife and traveling on the highway when my car started to vibrate, accelerating difficulties, and completely shutting down.

These comments are to reinforce other postings about the inflated reputation of Lexus vehicles for reliability. We currently own a RX 330 and IS 350. The RX had a transmission seal fail at 70,000 miles and the water pump on the IS 350 failed after 34,000 miles. Both vehicles were out of warranty when these failures occurred, but given the low mileage, I contacted Lexus Service to request help covering the cost of repairs. They politely declined. I am writing this to warn any prospective luxury car buyers that in my experience the Lexus reputation for reliability is not justified. The additional premium we pay for their vehicles compared to other regular brands is not warranted. I will never buy another Lexus again.

First off, I LOVE my 2006 RX 330! I have no complaints about the performance of my car. I have been having issues with the paint. Several years ago, I had the paint redone on one of my outside mirrors. Now the clear coat is coming off of both mirrors and all of the handles. Its also beginning to peel from the hood of the car. I have also noticed rust under a couple of the handles. Being that my car is only 8 years old, I feel that there was a faulty paint job from the Lexus company and I would hope that you would offer to pay for this atypical issue.

Lexus offers luxury, stability and performance. They have over 3 different versions of each model to choose from and theyre all quality. The distinct appearance and standard features of this car brand include its body shape, how it handles on the road, and the amazing quality of the interior let you know you bought a luxury vehicle. The various upgrade and personalization options include very, very expensive parts. Buying upgrades for these brands put you out of pocket quite a bit of money so its best to just buy the one youre comfortable with and not upgrade parts. This brands passenger capacity is that its the same as every other car brand. If its a four seater, its a four seater. Maybe you can fit one more uncomfortably. But its the same. No special space for more.

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

Lexus offers a wide range of cars. These include sedans, SUVs, and sports cars. There are sub categories within each type of vehicle that generally relate to the size of the car - for example in the SUV category the smallest is the NX, the middle is RX and the largest is GX. Each of these categories also may have sub categories that usually relate to trim level. The Lexus car brand has always stood for a high quality luxury vehicle. Typically each model will include almost all of the features that one would think are associated with a luxury car within the standard price. There are additional packages of specialized features that are grouped logically at more cost - for example a cold weather package would include heated seats, 4 wheel drive, etc. The Lexus RX is a 5 passenger vehicle - two bucket seats in the front and a bench seat with seating for three in the back. There is no third row in this car. Each model has upgrade options that are presented as packages so that you can personalize the options to your needs to a degree. You are forced to go with a package even if you do not want or need everything in that package. That is a drawback to me.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

I have Lexus ES350. I left the car in the lot for 3 months came back. Check engine and vsc lights are on, and dealer says that the engine need to be replaced, do not know what to do at this point.

I trust Lexus brand in safety above anyone else. Their car designs are beautiful, classy and also comfortable. They have SUVs that offer 3 rows, midsize SUV for smaller families, and cars, all filled with luxury and greatness. I love my backup camera and my warning sensor in case Im close to hitting something. As far as I know they offer any upgrade you would want. You can literally customize anything. You can pick the color of seating, flooring. You can even customize driver preference for the drivers side car which has 2 buttons that you can program for 2 drivers. So, its extra convenient. Also, they have sunroof option and they have a ton of beautiful colors to choose from. Carpets can be customized like in SUVs where you can customize between bench or captain seats. DVD installation available as well. We bought the es350 and have since had 2 kids. For five years, it has fit us well and accommodated my family comfortably, until the 2nd child. Since we grew, we are now looking for a bigger Lexus.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

2014 Lexus 300H, PCS, almost kill me. I bought this car in 2014, and the car started using the brake system by itself. I was driving and the PCS would start flashing and all of the sudden the car came to full stop without reason. It happened 4 times, I took it each time to Lexus of Bellevue, they said they couldnt find the problem. The fourth time I was going 50 miles per hour and the car used the brakes by itself; I span and went into a ditch. Someone called the police and I called the Lexus road assistant. They towed the car, I thank God nothing happen to me or my friend. They looked at the car again and one more time the Lexus service said there is nothing wrong with the PCS. I hired an attorney and we are dealing with them right now. The car has been parked for 3 months now, and I am still paying for something I cant enjoy due that I dont feel safe driving it. Please if you own a Lexus that has PCS and you have experienced similar problem please come forward. Please comment. This system is called PCS, PRE COLLISION SYSTEM, the worst!!

At the time Lexus only made three models. Would have loved to have taken home the top model but it was out of my price range. Ended up buying the cheapest model which was the 300 EX. Its a nice car and I enjoyed it a lot until I traded it in for a BMW M3. It had lots of room. I owned it when my second child was born and it had room for both child car seats and for grandma to sit in the back. The front had lots of leg room. It was very comfortable, powerful V6 engine, with a nice quiet ride. It was a nice two-toned color, white over silver and gold plated accents. Got a great deal from the salesman who had a side business of upgrading the chrome accents to gold. Would have cost about $1,000 from the dealer but I got it for half that price.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.

Airbag light is on in the dash - error code b1111 & b1611. In history bad passenger airbag. Lexus knows this but I will have to replace myself - 800 dollar airbag. That is not right. Lexus knows the sensors are bad in these bags. Why dont they fix their error? Lexus should stand by their product. If airbag deploys, looks like I will have a lawsuit to deal with.

Its been going on for years now. They call it a reconditioning because the word RECALL I guess is a little taboo. My interior has melted! If you catch it with your fingernail, a chunk of my dash is under your nail. My upper dash, which meets my windshield, looks wet. I can literally sink my fingertips into the dash. So, I take it in for this reconditioning and they are very thorough while taking pictures and writing notes. I take it back to get all the panels installed and they didnt even give me the parts that are affected the most. No dash, which is extremely noticeable, or door panels and arm rests where you actually come in contact every time you drive the car. It is so sticky, my interior is melting and Lexus wont replace the defected parts. I have seen cars that are 50+years old and do not have these issues. There has to be more Lexus owners who are experiencing this same sort of mistreatment. I am willing to take this as far as making it a legal matter and posting it on every social outlet that will let me do so. Shame on you Lexus. Some of these models went for over $70,000 new, and your interior didnt last 4 years.

I bought a Lexus IS 250 then being Active Duty Military I got notice I had to deploy just a couple short months after I bought it. My manufacturer’s warranty expired while I was Deployed. There was a bulletin put out about a known problem to fix under warranty vehicles for condensation in the driver’s side headlight. I get back and come up due for an annual state inspection and the car fails due to the condensation. Lexus refuses to Good Will fix the headlight even though the warranty expired during my deployment.I have low mileage only 37,000 miles on the car and they still wouldn’t consider that. I pleaded that they be sensitive to the fact I can control if I’m deployed and the warranty expired while I was gone. Now I’m expected to pay full price over 2 grand for a known condensation issue with a headlight. I expected better from this company. They care nothing for Military. Most businesses are far more accommodating. I’ll gladly trade in my Lexus at Honda.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

I have a 2007 IS250. I bought the vehicle brand new. Ive had several issues with this vehicle, for starters the vehicle inside interior is POORLY crafted. The dash is melting, as well as the door panels. Ive had to replace both headlights. I also had minor engine problems which was covered under warranty. Lexus is rated as one of the top vehicles in the country. I would NEVER EXPECT a TOP RATED vehicle as Lexus to have this sort of issue (interior). I find this to be VERY UNFAIR to myself and other consumers who have purchased this vehicle and also experiencing this problem (interior). Lexus REFUSE to order a RECALL on this issue. If I had known the interior on this vehicle was SO POOR I would have never purchased it. If you are thinking on purchasing this model, the model itself is NICE, OTHERWISE, DO NOT PURCHASE. I just would think a company of the sort (Lexus) would do a MUCH BETTER JOB at listening and HANDLING consumers complaints and protecting LEXUS name. I am sure this complaint is not the only complaint on this particular model (IS250). All the other models Im certain DO NOT HAVE this issue so why not place a RECALL ON THIS PARTICULAR MODEL, AT LEAST THE DASH? Unhappy Consumer. I rate this vehicle???

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

2003 ES Lexus - I bought the car used in 2005, it had 10,000 miles on it. I paid $30,000 for it. After I had it for a couple of months, I started seeing a blue smoke coming out of the exhaust. I called Lexus and was told there was nothing they could do about it. I called a friend at Spritzer where I bought it and was told they were having an oil sludge problem in some of Lexus older model cars, so he called someone he knew at North Hills Lexus and they admitted they were having some problems with sludge engines and they would repair it free. I was very happy. That was at 20,000 miles. At about 40,000 it started smoking a little again. I just let it go thinking it wasnt that bad. Big mistake. Now I have a car that when I start it up, the car looks like its on fire. This engine has 80,000 miles on it so I talked to Lexus USA. They told me to take it to a dealer and run a test on it. I took it to Rohrich Lexus in Pittsburgh - very nice people, very helpful. The service manager was excellent. He ran tests and found that there was oil sludge building up in the engine again. So, I called Lexus USA to see what they wanted me to do. I was told their man Jimmy would contact me. Well after several days went by and repeated calls, he called and said his regional manager would be by and determine what would happen.Well to get to the point, he said that since I didnt have it serviced at Lexus, theres nothing they can do about it. My son-in-law owns a garage so he did the oil changes for me. They didnt want to hear it. So now Im stuck with a Lexus that isnt worth ** with an engine that only has 80,000 miles on it. They wont help me at all. Thanks Jimmy, you were of no help at all. I called you 10 times, you called me back twice. Good luck with your cars.

False advertising gas mpg, New car Lexus RX 450h 2013 - Numerous complaints to Lexus Co. and Bergstrom Lexus Appletom have not resolved gross disparity of advertised 30 mpg compared to actual 22.3 .

I leased an ES 350 2016, I could not believe in three years or less how a car could be modified. 2016 Lexus was roomy, elegant, comfortable, quiet. 2019 Lexus, tight, seats not as comfortable, noise, and more of a sports feel instead of luxury and comfort. DO NOT DO IT. I have only had vehicle for less than a month and regretting it. Showed and mentioned to siblings who also drive Lexus and they are now looking at other options, first time in years.

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

Tried to get remote starting hooked up to car. Worst service possible. Remote starting wont work. Money wont be refunded and getting run around and disconnected for two days. Really. This is a Lexus.

Mr. David **, of Bell Lexus Service, Phoenix, AZ told me that this has been a known problem. I think this is a defective material issue that should have been disclosed before I purchased the Lexus, as I would not have purchased a car that I use for business that absorbed fabric dye from dark pants, skirts, etc. I expected better quality; especially from Lexus!My local detail shop cannot get the dye stains out of the sides of the seats and door panel. Bell Lexus did get it out and they put a sealer on the seats and door and within two days the stains were back. David told me that I could bring the car back for seat cleaning but not every week. David also suggested that I not wear expensive jeans or other dark fabrics in the car? Do I tell my clients the same thing? What if I purchased a leather sofa and this happened? Shouldnt the same principles apply?As a Real Estate professional, I use my Lexus in my business to transport clients. Appearance is an important part of my job. A stained interior will very likely cost me lost sales, lost listings, and fewer referrals. My car is a business investment. Even the non-professional Lexus owner would not like this happening to their supposedly high quality car.Since David was acting as an agent for the Lexus admits the problem; I want this issue addressed and corrected. It is obviously, an undisclosed defect, in that it is inferior quality material, especially with a tan interior. For certain, the sides of the seats and door panels are made from defective materials. Please correct this problem as soon as possible, for I do not want to suffer any further losses.

I have a Lexus 350 bought in 2013. I love it!!! However, I think there is a potential danger in one of the features of placement of knobs!!! The ignition round button to the right of the steering wheel and the knob for the radio are too close together and I have twice now pushed the radio button thinking I had turned the ignition off!!!!!!! There was extraneous noises from a lawn mower and I just went inside and left the car running. I was shocked when I came out an hour later and found the car running. I believe the two buttons, probably the ignition button should be placed in another area higher, lower or someplace away from the radio button. Now I realize if I had locked the car it might have sounded an alarm, but not sure. Sometimes it is not necessary for me to lock my car and I just push the button and go inside. I am now very nervous and feel stressed about pushing the wrong button and always going out to re check. Would appreciate your feedback on this for what I think is a design problem and could cause a dangerous situation. Thank you so much. This note.

You know I am a person who never misses a payment. Leased a vehicle and PAID the 2,000 to protect the car from flying stones. I didnt have to do that but rumor was if you lease they will ding you in the end for anything upon turning in vehicle. Paid for the extra mileage and then turned in early in West Palm Beach by 30 days under mileage because I was moving to Michigan. Sent my my 395.00 fee (what-ever in lease contract) BUT THEN SAW A FEE ADDED OF $150.00.Can you guess why they added $150.00 - never guess in a million years. REMOVAL OF A BUMPER STICKER. YEP, $150.00 because they didnt say hey you might want to remove that sticker - the finance guy who looks over the vehicle is a real **. Nope just turned over keys - thank you very much and then one month later sent me a bill that I called on to figure out $150.00 for what? Did you have a 26.2 sticker on your car? Yes. Well thats what the charge is for - removal ARE YOU GUYS SERIOUS!Wrote to the higher ups - called the people who I leased the vehicle from and no one cared and no one returned phone calls. Then had the balls to send to a collection agency. Protection plan $2,000 - one month early - under mileage that I paid for upfront! Perfect condition. So you know what screw you Lexus. I paid the $150.00 and I will tell my friends and then they will tell theirs and so on and so on about how unfair you guys were to a client. So maybe you wont post on your precious Lexus Facebook page without your people reviewing but I can post here and I can tell the world! Maybe thats my satisfaction and of course never ever lease/buy a Lexus.

This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and theres not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I dont need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. Its a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

This is my first time leasing with Lexus. I have leased with Honda for 16 years, ever since I got my license at sixteen. I decided to switch to Lexus, but I must say I’m disappointed. I specifically asked the car saleswoman Danielle C at Tri County Lexus in Little Falls NJ if the LEXUS RX 350 FSPORT had panoramic roof and she said, “no they don’t come with that”. After making the deal I find out that they do. I basically have a Lexus with the same features as my 2018 Honda Accord, paying more than double the price. I’m very disappointed. I also wasn’t told that the 12inch screen was available on the Fsport as well. First and last time leasing with Lexus for sure. I could have leased a 2022 Acura MDX technology package with many more features and same price! Aside from the disappointment of service I encountered, Lexus is lacking on their technology features.

The gas mileage is about 19.5 around town & about 21.5 long distance. I love the comfortable ride & for a 6 cylinder it has GREAT pick up. I used to have a Cadillac & the car is extremely comfortable and comparable to the Cadillac. The only regret I have is the trunk isnt as big as I was used to. I get a lot of compliments on my nice-looking car. All in all I love my Lexus ES350!

Lexus cars are comfortable. I like the features and the easy accessibility of the car. The leather seats are easy to clean which makes my job a lot easier. The butt warmers are nice and help to keep us all warm during the winter months of the years. Our model specifically can only hold up to five people. However I believe that Lexus makes other models that can hold more people than that. This car suits my family well as there are five of us and we are all able to fit comfortably in the car. The car has a small built and our model is black and sleek. The paint has stayed nice and sharp throughout the course of many years and I believe that it will continue to do so over the next couple until we decide to go to either donate the car or purchase a new one. We are interested in a car with seats that are not leather as the smell bothers my family and the seats always seem to be super hot or cold.

I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and theres nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the list. Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if Im driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!

Side view mirrors are a safety hazard. They are oversized and too high. Cant see the road when making a turn. You have to move higher over the mirrors to see where you are going. Very frustrating when getting ready to make a turn at an intersection where I cant see where Im going because the oversized mirrors are blocking my view of the road.

They had various models that I was interested in with various trim level for each model. They could have more models, but what they had was adequate, even if it wasnt huge. Their cars are high quality and the prices are reasonable. They use high quality parts in their car, and their cars are very reliable, i.e. good value for the price paid. There arent many upgrade options and personalization available. They only have a few trim level that you can choose from which bundles in the various options. I would prefer more ala carte selection so that I can choose only the options that I want and not have to pay for some options that I dont really want. The model I was interested in all seats 5 passengers comfortable. There was plenty of interior room as well as cargo space to carry both people and stuff. It could be tight if all passengers are large.

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.

I purchased a 2007 470LX in excellent condition. When it was delivered, the rear view mirror was hanging down and the car smelled as if it had been in a flood (car supposedly one-car, Lexus certified pre-owned). The seat belts are water-stained. There is rust on the chrome or metal of the seat belts.Upon delivery, I expressed my dissatisfaction and concern about it being water damaged, but got no satisfactory explanation. I might add that I paid a premium because it was a limited edition with only 32,000 miles. The dealership is not accepting or acknowledging that anything is not as advertised or described to me. My dealership in Dallas (Sewell) had been great, and I have already paid $250 additional to try to get the smell out of the car. Do I have any legal rights, or how can I make Scanlon Lexus respond?

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

This Lexus 350 ES is very comfortable, roomy, smooth & quiet ride. Also good looking, feels heavy on the road, great services. Had to get the ES since RX too high for me - not comfortable on my back. Convenient dealer for service and free, unlimited car washes!!! 5th Lexus purchased - some different models RX & ES, great service all over the world and especially from this dealer. I love the ease of a loaner when they are doing work on my car. But I would like a tighter turning radius for the car and to have the ES in a hatchback type of rear for larger packages, luggage, etc. Better gas mileage, cheaper price in purchase and service too.

In July of 2011, we bought a new RX 350 at Lexus of Chandler. Recently, we have noticed the paint on the front of the hood is pitted. There is no damage to any other area at the front of the car. The dealer said it was from dust storms, and there was nothing they could do. They also said that they could show us cars on their lot that have similar damage. Thats a nice thing for a potential buyer to see. We traded in a 2002 Pathfinder with no paint problems. We still have a 2004 Infiniti with no damage. Yes, we live in the desert, but why would a new car sustain paint damage, when other, older cars do not? I question the quality of a Lexus paint job.

My car has replaced fuel pump last summer. And its factory warranty ended on 12/16/2016. However, my car still had problems from engine since last summer. So I dropped my car at the dealership and got loaner car about 5 times between last summer and this January. They had never found what the problem is. Finally, my car stopped on 3/4/2017. My car is towed to the dealership. And I heard that my cars engine is broken and it needs to replace to the new engine. It is totally unfair to pay for replace the new engine. My previous car was Acura. The reason why I switched to Lexus is the Lexus engine is very strong and they always goes to million mileage. Now, I totally regret to switch to the Lexus.I heard that something was exploded inside of the engine. And something broke the engine and it popped out from the engine. The engine is half broken (on 62000 miles, but out of warranty). Do you believe this? NOT CRACKED. Dealership pushed me to pay $8000 to replace my engine. How many people can pay $8000 right away? DO YOU UNDERSTAND WHAT I AM SAYING?

My 2007 IS250 started showing signs of being wet and sticky on the dash and the door panels. I come to find out, there is a TSIB on this that covers vehicles 4 yrs/50,000 miles. Well, it didnt start happening until 5 yrs/60,000 miles for me. Lexus corporate offered to cover dash 100%, door panels 50%, but not any labor. The dealer didnt budge on labor either. Total cost to me would be $2,431. That is roughly 10% of the value of the car. Thats too much to have to spend to repair a 5-year old luxury car that has a known defect. Attached is the TSIB and some photos. I have also been met with rude customer service from Dave ** from JM Lexus. This experience has changed me from being a lifetime Lexus owner to looking at trading in my car for something other than a Lexus.

My 2006 IS 250s dashboard and door panels seem to be melting - they began to shed a couple of years ago and now look awful. Also, the check engine and Check VSC light are on. I took it to Lexus of North Miami where they changed a sensor for $ 500 - that did not fix the problem. Brought it back thinking there was a warranty in their work, and they told me I needed a whole new Catalyst System, a $ 2,000.00 job. Took it down to a friends shop and he told me that they should have known that was the problem to begin with. First degree fraud is what I call that. Cant trust these Lexus dealers. One says one thing, the other says another thing, and in the end, the customer gets punished. I wont be buying a Lexus ever again (Pity because the car looks nice).

About 15000 miles I noticed the leather coloring wearing off. When I called about it they said no problem under bumper to bumper warranty. Mind you I weigh 155 and my wife weighed 125. When taking it in for airbag recall with now 30000 miles and still under warranty I mentioned the seats. They have refused to repair it or replace them. I have a 1994 F350 we towed the race car with and 200000 miles and seats perfect. Any other vehicle I have owned, Im 70 and owned quite a few, never had coloring worn off the seats. On my 2010 Lexus didnt have a problem. But now I guess they are saying we cant meet the quality of all the other car manufactures. This is totally wrong what they do and should be held accountable and take care of the defect.

For two generations, our family has been very loyal by purchasing Toyota cars to drive. For the last 40 years, our family has purchased and driven at least 25 Toyota cars. But we were disappointed with our brand new 2007 Lexus ES350. On December 27th, 2012, I read the article on Yahoo news about the Toyota Motors agreement for settlement of Unintended Acceleration. Well, I owned this 2007 Lexus ES350 and experienced that sudden acceleration problem when the car was set on cruise control driving on the freeway. Therefore, I submitted a written letter by email to Toyota Motors explaining my findings.The reasons for selling this car are because (1) I never heard any reply back from Toyota Motors after submitting a letter to customer service. (2) my wife and family members in Asia was afraid of us driving it in the United States with an accident. Furthermore, they live very far away to come to our immediate attention if we were involved in an accident. (3) Lastly, there were sad news happening here and there because of this sudden acceleration issue. Finally, I sold the car to CarMax dealership in Monrovia, California in March of 2011 with less than 7,000 miles on the odometer.At first, I even went to Longo Lexus/ Toyota (which is the largest Toyota dealership in the United States) to sell the car back, but they explained that there is no recall on my car. The Longo Lexus service foreman even went on a test drive with me in my car and on the street. Also, Longo Lexus/ Toyota refused to give me a reasonable offer to buy my car back. I paid $40,000 brand new and sold the car at a big loss for only $24,000 to CarMax with less than 7,000 miles on the odometer because we were afraid to drive the car.Continuously, our friends and family comfort me that life is more valuable than losing money on a known trouble car. How come Toyota never bothered to help when we have an issue? What happened to good old Toyota reputation? Kindly help me in this matter!

Lexus provides the best dealership car care. The best service and quality personnel. I have had my SUV for sixteen years with a minimum of repairs. The Lexus brand is a dependable luxury, safe car no matter what model you choose.

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

So comfortable, premium material, fast, looks, just beautiful. Would recommend this car to anyone. Next car next year will be Toyota, baby brother of Lexus, can’t wait. Just wish I purchased a Lexus sooner, such a great choice.