New Cadillac Buick And GMC Buyers MUST Pay For GMs $1500 OnStar Subscription

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New Cadillac Buick And GMC Buyers MUST Pay For GMs $1500 OnStar Subscription
Posted On: August 12, 2022

The $1,500 equipment is now included in the price of all new GMC and Buick vehiclesrnOwners don't have to use it, but a vehicle can't be ordered without itrnBuick and GMC started in June, the Cadillac Escalade in JulyrnThere's no denying that General Motors is at a crossroads between the global supply chain crisis and the rise of inflation. It's affecting everyone in the process, from manufacturing to the buying customer. As a result, prices are going up mid-year to cope since the demand remains high.

So GM is trying something different. While most makers are upping the cost without additional features, GM is making OnStar mandatory and includes it in the sticker price. Since early June, folks who have bought a new Buick or GMC have the subscription service as standard. In theory, however, it is still a subscription service - you're just being forced to pay for it. A GM spokesperson says that including the previously optional subscription as standard brings more value to the customer and ensures a 'seamless onboarding experience.' The kicker is they won't twist your arm to utilize the connected services. They also won't discount the vehicle if you have no desire to use it.

Every Buick gets a $1,500 price bump, as does the Cadillac Escalade. Base GMC models will also see an increase by $1,675, while more expensive offerings will see as little as $905.

Once the three-year subscription elapses, owners would need to resubscribe to have the same benefits, although it is not mandatory to do so. The benefits included in the OnStar subscription are substantial, with turn-by-turn navigation, automatic crash response, emergency services, the OnStar Guardian app, crisis assist, roadside assistance, a voice service, on-demand diagnostics, Alexa built-in, connected navigation, and more all included in the full Premium bundle.

At present, the Premium subscription with all the features costs $49.99 per month, so effectively, GM's move makes it cheaper. OnStar services are included for three years to soften the monetary blow, equating to a monthly fee of $41.67. The downside is that you do not have the choice you once did.

Could GM feel the same wrath as BMW when it comes to subscriptions? Probably, though BMW insists customers will get used to it over time.


Reposted From Source: carbuzz.com


[BACK]
New Cadillac Buick And GMC Buyers MUST Pay For GMs $1500 OnStar Subscription
Posted On: August 12, 2022

The $1,500 equipment is now included in the price of all new GMC and Buick vehiclesrnOwners don't have to use it, but a vehicle can't be ordered without itrnBuick and GMC started in June, the Cadillac Escalade in JulyrnThere's no denying that General Motors is at a crossroads between the global supply chain crisis and the rise of inflation. It's affecting everyone in the process, from manufacturing to the buying customer. As a result, prices are going up mid-year to cope since the demand remains high.

So GM is trying something different. While most makers are upping the cost without additional features, GM is making OnStar mandatory and includes it in the sticker price. Since early June, folks who have bought a new Buick or GMC have the subscription service as standard. In theory, however, it is still a subscription service - you're just being forced to pay for it. A GM spokesperson says that including the previously optional subscription as standard brings more value to the customer and ensures a 'seamless onboarding experience.' The kicker is they won't twist your arm to utilize the connected services. They also won't discount the vehicle if you have no desire to use it.

Every Buick gets a $1,500 price bump, as does the Cadillac Escalade. Base GMC models will also see an increase by $1,675, while more expensive offerings will see as little as $905.

Once the three-year subscription elapses, owners would need to resubscribe to have the same benefits, although it is not mandatory to do so. The benefits included in the OnStar subscription are substantial, with turn-by-turn navigation, automatic crash response, emergency services, the OnStar Guardian app, crisis assist, roadside assistance, a voice service, on-demand diagnostics, Alexa built-in, connected navigation, and more all included in the full Premium bundle.

At present, the Premium subscription with all the features costs $49.99 per month, so effectively, GM's move makes it cheaper. OnStar services are included for three years to soften the monetary blow, equating to a monthly fee of $41.67. The downside is that you do not have the choice you once did.

Could GM feel the same wrath as BMW when it comes to subscriptions? Probably, though BMW insists customers will get used to it over time.


Reposted From Source: carbuzz.com


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Product Reviews:

Buick is very reliable. I have been very happy with the cars Ive owned, loo
Buick is very reliable. I have been very happy with the cars Ive owned, looking into buying a new vehicle very soon like a Volkswagen Jetta or any Sedan or a SUV. I love the Volkswagen Jetta appearance throughout the years. Its always been a very adorable car and its features have been getting better with the years. They offer a lot of features with the new vehicle. It does get pricey but honestly its cheaper than most brand new vehicles out there and they are very reliable cars. They are very comfortable and spacious. They are differentially the type of luxury Im looking for. Besides, a SUV would be more room for everyone in my house.
Published: March 26, 2017
Felicia of Eugene, OR
Source: consumeraffairs.com

I was waiting at a signal in my 2015 Buick Enclave, I heard a loud boom. I
I was waiting at a signal in my 2015 Buick Enclave, I heard a loud boom. I looked thru the rear view mirror as I heard the sound of the glass shattering then it exploded. The glass exploded into my car, landing on the front seat, mid row seat and on the dashboard. The lady behind me witnessed the whole thing. She said nothing hit my car window as we looked for signs of anything on the ground and in the car. Im so thankful my children (who love the third row) were not in the car.
Published: March 27, 2016
C. of Palmdale, CA
Source: consumeraffairs.com

There are a number of different cars to choose from such as luxury and nonl
There are a number of different cars to choose from such as luxury and nonluxury, small and midsize with prices ranging from as low as 12,000 to as high as 30,000. The Buick was dark blue and is a midsize car with front and rear row seats. I went with some of the most basic options. It has cruise control and OnStar. It has power locks and keyless entry. It also has a USB port and satellite radio. There is also enough room to seat 5 people to be seated comfortably in the car. There is also plenty of leg room for everyone.
Published: February 9, 2017
Carol of Baird, TX
Source: consumeraffairs.com

I have a 2007 Buick Lucerne, 69,000 miles. Back door could not be opened, p
I have a 2007 Buick Lucerne, 69,000 miles. Back door could not be opened, passenger trapped inside. Contacted GM, as I felt this was a safety concern. I was told to go to Buick dealer & was a given number which they provided to my Buick dealer. This has been a problem with many Buicks for years & they will do NOTHING. The repair was $400 for a lock on this one door.
Published: June 3, 2014
Dot of Rochester, NY
Source: consumeraffairs.com

Ignition module failure 8/11/2014. After 58000 miles my 2008 Lucerne would
Ignition module failure 8/11/2014. After 58000 miles my 2008 Lucerne would not start. Repaired by dealer for $500. Have complaint number but so far no response from GM.
Published: September 16, 2014
tc of West Branch, MI
Source: consumeraffairs.com

Buick offers a lot of models which I will totally recommend to family and f
Buick offers a lot of models which I will totally recommend to family and friends. Its totally useful, effective and a brand that I simply love. I wish that I tried it out sooner. My car has a fine appearance and it has wonderful features that I like which I prefer over the other features of some models. The car capacitys all right even though it doesnt hold a lot, on a scale of 1-10 (10 being satisfying) I would rate the capacity 8 out of 10. I love the upgrade and the options they offer. Its easier and safer to use with every upgrade it keeps getting. Making more people switch over, this is one thing I love about it.
Published: January 25, 2017
Sky of Brooklyn, NY
Source: consumeraffairs.com

Although 2016 Buick Encore is a small 4 cylinder, it has plenty of power. E
Although 2016 Buick Encore is a small 4 cylinder, it has plenty of power. Enough to get in and out of traffic, fantastic gas mileage. It has a great back up camera, blind spot alert, all wheel drive, Bluetooth, Pandora, etc. Can sign up for OnStar services too. Im pleased with mine.
Published: April 27, 2018
M of Hendersonville, NC
Source: consumeraffairs.com

I bought a 2010 Buick LaCrosse from Ewing Buick Plano, TX on 12/29/2010 off
I bought a 2010 Buick LaCrosse from Ewing Buick Plano, TX on 12/29/2010 off the showroom floor. Not being told that this car was in an accident totaling $5600.00 on 10/09/2009 on the right side of the car, 2 doors and front fender was replaced. I have located the body shop manager that was there at the time and he remembers the car and what happened to it. The owner of Ewing Buick loaned this car to his housekeeper to clean his house and his mother’s house at the time. She was in an alleyway and a homeowner came out of his driveway not seeing her and hit the LaCrosse on the passenger side. The car was repaired at Ewing Buick and then back out on showroom floor to sell. When I walked into Ewing Buick on 12/29/10 to buy a car, Rosemary was my sales representative, a very nice person. She did tell us, my husband and me, that the car had a dent on the front bumper, but it was fixed so they would take off a $1000.00 for that. Also, she had Randy, the finance officer, to come in and tell me about the dent on the bumper also. I guess to make sure I was aware of it. My husband and I both said that Rosemary told us about it. I asked how it happened and the excuse given to us was that the car was being cleaned up and the porter did not realize he had hit the post. My husband and I did not think anything about it because they fixed the bumper. But this is a far cry from the wreck that really happened on 10/09/2009 that we were not told about. We found all this out because I was in an accident on 10/20/2011 this year. I was pinned inside this car for 45 minutes because the doors would not unlock. I had to be cut out of this car with the jaws of live. After I got out of the car everyone was surprised the air bags did not come out on the driver’s seat. I had the car taken to Ewing Buick for repairs because that is where I bought it from. About 3 weeks into fixing the car, we got a call from our insurance company telling us this car was in another wreck on 10/ 2009 we told them no because we had bought this car off the show room floor on 12/29/2009. Allstate pulled the VIN and said that it was in another wreck totaling $5600.00. My accident cost about $ 7700.00, replacing 2 doors and back fender on the left side of the car. I went to Ewing Buick on 12/28/2011 to talk to them about the wreck on 10/09/2009 and the General Manager was rude and said that they did tell me and my husband about the wreck. So I am now asking for General Motors to look into this dealership and how it is being run. They did not tell us about the wreck in 2009. I have now contacted Rosemary and she is willing to help us and tell that we were not told about this wreck at anytime. Also, I have Michael, the ex body shop manager, to tell everything about this car also. All I want is for Ewing Buick to make this right. I will get a lawyer if I need to and I will also have Channel 8 and 5 to do a little more on looking into this also if I need to. We are coming to them because we have always bought their cars and would want to continue.
Published: December 29, 2011
Brenda of Sachse, TX
Source: consumeraffairs.com

Let me start out by saying that the Verano is a nice looking car. However,
Let me start out by saying that the Verano is a nice looking car. However, I have noticed that the transmission can randomly shift hard, and sometimes the car hesitates a bit when I try to accelerate. I hope this car doesnt give me any problems at all.
Published: May 8, 2014
Marc H. of Ann Arbor, MI
Source: consumeraffairs.com

We got a used car from Billion in Bozeman, MT and we asked them to fix the
We got a used car from Billion in Bozeman, MT and we asked them to fix the door locks. They said all they had to do was put a fuse in. But when we could not get them to work from two month, we had someone check it out. It was found that the fuse was not working. When they pulled out the fuse, it was a 20-amp fuse and not a 15-amp fuse. We tired a new fuse, and it blew it out as soon as we hit the button. Then we took the car to Beaverhead Motors in Dillon, MT and they check it out more and found the wiring was all melted together. When we asked Billion auto group they help with it, they said no and that they would not help. We had a lot of Buicks in the past and have liked them, but with the way Billion was with us, we will not have anymore Buicks or GMC cars or trucks.
Published: May 3, 2012
Chuck of Dillon, MT
Source: consumeraffairs.com

Buick offers every car you can think of. This is my first car and I love it
Buick offers every car you can think of. This is my first car and I love it. It has awesome qualities, it gets me to where I need to go. I can fill my car up with about 40 dollars and it lasts me through the week, and thats with going back and forth to work. I can be in the middle of nowhere and the radio picks up great. They have a Bluetooth option to connect your phone, so its hands-free. The ac and heat does me wonders. It heats up and cools down in an instant. Also, the seats are easy to manage. Overall this car has the very best qualities. Over the years, Buicks have changed in its performance and its technology. It makes everything easy to handle and I feel safer having this vehicle while my kids are in the car. Every car has its own unique style that can be suited for anyone. As each year passes by the better they get. It is a trusting brand that you can count on. I have never came across a better quality of car. I would highly recommend this to anyone who is looking for a dependable car and looking to save in gas.
Published: February 13, 2017
Olivia of Pekin, IL
Source: consumeraffairs.com

There is a wide variety of cars manufactured by Buick to suit everybodys ne
There is a wide variety of cars manufactured by Buick to suit everybodys needs. Some for safety, some for technology and some for sporty. I owned a Buick Lasabre as my first car and that thing lasted me over 10 years plus what it lasted the person I got it from. Buicks are durable, long lasting cars. Also, the appearance is just beautiful. Its sleek and smooth yet tough. Its sexy like a woman yet strong like a man. They have upgraded their safety features and their technology features. You can pretty much make your own car now, haha. The capacity is whatever you want it to be. All you have to do is tell them what you want in a car and consider it done.
Published: February 14, 2017
Heather of Flint, MI
Source: consumeraffairs.com

Buick Century has been an extremely reliable vehicle, and the only car we h
Buick Century has been an extremely reliable vehicle, and the only car we have owned in the last sixteen years. We have driven it mostly in town, but have also taken it on several road trips. We like the style, shape, and exterior design of this vehicle, as well as the comfortable, easy, smooth ride. It has a roomy interior, as well as a very large trunk space. It also gets super gas mileage. While its our favorite car to date, we are not too thrilled about the quality of the car radio as it has aged - the speakers have become quite fuzzy and the volume will not hold steady. Also, a compact disk drive would be nice.
Published: June 16, 2018
Jalera of Roy, UT
Source: consumeraffairs.com

I liked my Buick. They offer a vast variety of cars, I had a hard time choo
I liked my Buick. They offer a vast variety of cars, I had a hard time choosing between a Buick LaCrosse and a Buick LeSabre. I ended up getting the LeSabre. My Buick LeSabre was red with red interior wood panelling on the dash with a wood steering wheel. It was an automatic and it drove smoothly. My Buick LeSabre had seating for six, three in the back seat and three in the front seat. There was bench seats in it and it sat each of my family members comfortably. I choose to upgrade the radio to a CD player, windows to power windows and locks to power locks upgraded to anti-lock brakes.
Published: March 24, 2017
Brandir of Cache, OK
Source: consumeraffairs.com

Buick offers a wide range of vehicles to suit every need, ranging from mid
Buick offers a wide range of vehicles to suit every need, ranging from mid to full sized sedans (Verano, Regal, and LaCrosse) to mid to full-sized SUVs (Encore, Envision, and Enclave). It even offers a convertible, the Cascada. You can easily build and customize your new Buick on the website. The prices and descriptions are well outlined, so you know exactly what you are getting. The images to the vehicle update in real time and you choose your options.The largest vehicle can easily accommodate seven passengers with room to spare. The Envision offers a roomy interior with a sleek, stylish look. It comes with standard AWD and a turbo-charged 4 hp engine. The vehicle offers a variety of cargo, exterior and interior color packages and interior cargo lining to prevent damage to the vehicle. It is all about interior comfort and style.
Published: March 17, 2017
Heather of Rockford, IL
Source: consumeraffairs.com

I picked a used 2013 Verano Turbo with 6-speed manual transmission. What de
I picked a used 2013 Verano Turbo with 6-speed manual transmission. What delight to drive and has been worry free for 20,000 miles Ive owned. I set the cruise control at 70 mph and the little Turbo sees 37 mpg all day long. It is super quiet and handles like a dream. I like the Verano so I leased a Buick Encore for two years. When the short 20,000 mile lease was up I was sad to see squirt be returned. Again another flawless Buick I have owned and a joy to drive.
Published: August 6, 2015
Norm of Ohio, OH
Source: consumeraffairs.com

After buying Buick for many, many years, I bought a Honda - I hated it. It
After buying Buick for many, many years, I bought a Honda - I hated it. It was like driving in a tin can. After one year, I sold it and went back to a Buick - it was a costly mistake.
Published: April 29, 2018
Dennis of Philadelphia, Pa: Pennsylvania
Source: consumeraffairs.com

I purchased a 2011 Buick Regal November 2011. Since that time I have been w
I purchased a 2011 Buick Regal November 2011. Since that time I have been working with Sapaughs Service department to clear away problems that are causing my dissatisfaction, namely the performance of said vehicle. My greatest complaint is the near stall affect or the delayed response to acceleration and when it decides to respond it will jerk so bad that I am repositioned in my seat. I want a smooth operation. The experience of driving the said vehicle is not pleasant. I am convinced the service department at Sapaugh Motors does not know the cause of the said problem. I pay 631.00 dollars each month for a vehicle I am unhappy with. Please, can you help me?
Published: July 17, 2012
Ardester of Florissant, MO
Source: consumeraffairs.com

While driving, my 2011 Buick Regal CXL suddenly lost acceleration and when
While driving, my 2011 Buick Regal CXL suddenly lost acceleration and when I tried to change gears from drive to reverse...nothing! The car would not change gears and if I put my foot on the gas it had power but no acceleration. When I took/towed it to the dealer, after their check, I was told they could not find anything wrong with the transmission, sensors, nothing...except the brakes!I was told I do not drive my car very much, 7000 miles in 13 months, and my brakes pads were sticking causing the sensors to be confused, and the car did not know what gear it was to be in so it stopped. This does not seem possible to me...however, I am not the expert. I do not want to spend $650.00 on an overall brake job and still have the same problem. I definitely do not want to be on the highway and lose control like this, no acceleration and no gears.
Published: February 11, 2015
Kathryn of Farmington Hills, MI
Source: consumeraffairs.com

I purchased my 2021 Buick Encore on 7/29/21 with only a few miles on it. In
I purchased my 2021 Buick Encore on 7/29/21 with only a few miles on it. In less than 2 months, I have paint chipping off the hood of the vehicle. I went to the dealership who said that it must be rocks or maybe I hit something. I drove the same route to and from work for the last 3 years in my previous vehicle, a BMW 328i and never had problems like this. Also the last area that has begun chipping off started after the Encore was washed and while I was wiping the water off with a soft towel. The paint just began chipping off. The dealership stated to me on 9/22/21 that they werent sure if it would be covered under the warranty. Unbelievable! I chose to purchase a GM product due to my dad being a retired GM employee and my sister a 36-year employee of GM. If they do not do something about this issue, I will never purchase another GM product.
Published: September 23, 2021
Sheree of Ooltewah, TN
Source: consumeraffairs.com

I was very happy with my purchase of my Buick. It has a variety features th
I was very happy with my purchase of my Buick. It has a variety features that were pleasing to me. Great mileage, interior, tires and great on gas. The Buick was a blue color, four door car, great rims, black interior leather with great stereo and speaker system, not loud, or clanky, no rust. Overall a great lasting car. Its upgrade included the very best of technology, everything is computerized and functions at its best at all given times. At least six passengers can ride in my vehicle. We all fit nice and comfortable and have enough seat room and seat belts for every passenger.
Published: January 30, 2017
Breezii of Jamestown, NY
Source: consumeraffairs.com

Buick had the LaCrosse, Lucerne, Regal. A pretty good variety to choose fro
Buick had the LaCrosse, Lucerne, Regal. A pretty good variety to choose from but I went with the Lucerne cause I liked that model the most out of them all. It has leather seats which also come with the heated feature, it has steering wheel controls and 8 way adjustable seats and there is just too much to go through. There is no upgrade or personalization features except the memory seats but it really is a nice car. It can fit up to 4 passengers in my medium sized car and they dont have to worry about feeling crowded and it is really comfortable and all passengers enjoy it. I love the car a lot.
Published: February 22, 2017
Cole of Chicago, IL
Source: consumeraffairs.com

Wrong head rests on Envision. Sales lady promised the Capital Buick in Edmo
Wrong head rests on Envision. Sales lady promised the Capital Buick in Edmonton could fix the problem. Now that we have signed the lease and have the vehicle she denies saying they could resolve the issue. The Envision is unsafe to drive, with the present head rests and we are stuck with a SUV that is extremely expensive. Paddy is wild with rage and is planning on taking the Envision back to Capital Buick and demanding they cancel the lease. We are considering a Mazda, as our friends recommend the SUV and the service people. Now I know why there are so few Buick on the streets.
Published: July 23, 2017
Wesley of Edmonton, AB
Source: consumeraffairs.com

For all those people out there that are having, or have had, bad experience
For all those people out there that are having, or have had, bad experiences with the replacement of Window Regulators, there is a better way. $400.00 per is a joke. The regulators (Including Motor) cost less than $80.00 on eBay. They are fairly easy to replace with a few simple tools (and with the help of Youtube.com video) or for as little as $50.00 per at your small local garage repair shop, for cash (Not sure what I am RATING to get this to post).
Published: July 25, 2014
Trevor of Mississauga, ON
Source: consumeraffairs.com

Buick Envision Essence - The perfect size SUV, 4 cylinder so not so peppy.
Buick Envision Essence - The perfect size SUV, 4 cylinder so not so peppy. Great gas mileage 28.7 both city and highway combined for my first 15k. Roomy particularly the back seat. Have taken long trips with adult backseat passengers. Also love the blind spot warnings and the complete sunroof. Pricey though. My sticker was 40,543 but bot 15% off. Made in China. Not that many on the road.
Published: April 25, 2018
Larry of Charleston, Illinois
Source: consumeraffairs.com

I have been arguing with customer relations about the brakes being incorrec
I have been arguing with customer relations about the brakes being incorrect on this car for at least 6 months. The brakes are smaller than what was suppose to be on the car as advertised by Buick. I went to replace the fronts and the pads on the car are smaller than the OEM replacements and it turns out I had to buy standard Lucerne pads. Then I had the rears replaced. OEM for the car dont match. Had to hunt and search and buy 2001 La Sabre pads. The car has 98k on it and uses a quart of oil every thousand miles. Cant get a dealership to diagnose it. The transmission has erratic shift and flare ups. Dealer cant diagnose it. If it doesnt have a trouble code, it doesnt have a problem is what Im told. The door trim is delaminating. Some of the pieces replaced before for the same problem. Oh its out of warranty. The wheels clear coat is coming off and these were replaced once under warranty for the same problem but its out of warranty.
Published: May 25, 2014
Timothy of Clinto Twp, MI
Source: consumeraffairs.com

Noise sounds like air intake is restricted causing a whistlingnoise to tran
Noise sounds like air intake is restricted causing a whistlingnoise to transmit into the passenger compartment. Told by one dealership that it is the alternator just doing what its supposed to do. The second dealership used a stethoscope to listen to the alternator. The noise was not coming from the alternator but could be coming from the tensioner pulley or the serpentine belt. Tested another new (2015 LaCrosse) and found the same noise. Told I have to live with it. Is this what Buick quiet tuning is? My 2010 LaCrosse did not have that noise. Also no response from Buick!
Published: September 28, 2015
John of East Aurora, NY
Source: consumeraffairs.com

My first car was a brand new 1989 edition and I like it. It was durable and
My first car was a brand new 1989 edition and I like it. It was durable and I had it for 5 years before I got my next car. It had outstanding mileage and it was safe to drive. I had the complete package. The color was blue and it had sunroof top electronic Windows, AC, and alarm system. It makes me feel great. The car had a lot of room for 5 people to capacity. It was my family car. Thank you. Remember what you pay for is what you get.
Published: January 28, 2017
Wesley of Miami, FL
Source: consumeraffairs.com

I purchased my 2014 Buick Verano in November 2014 and now have almost 7,500
I purchased my 2014 Buick Verano in November 2014 and now have almost 7,500 miles on the car. I just love it, I have noticed like a previous comment about the transmission shifting. I asked the dealership and their response was, this is normal and if I was not comfortable or felt unsafe, they would take a look at it for me. I just love my new car and I had many GM vehicles in the past and will continue to purchase GM products in the future. I love the design inside and out. GM has a best-seller here with the Buick Verano. I just cant get over that they should have thought of this car earlier. Keep up the great work GM.
Published: July 4, 2015
D of Gibsonton, FL
Source: consumeraffairs.com

They are amazing cars, they look amazing and they ride great. We are very h
They are amazing cars, they look amazing and they ride great. We are very happy with our purchase. They have a great look inside and out, very beautiful paint colors. I love the features of them. They are very easy to personalize and make your own designs. They have a great capacity and they are very comfortable to drive in and to ride in. I would highly recommend them to anyone.
Published: February 11, 2017
Amanda of Radford, VA
Source: consumeraffairs.com

I have taken my Buick Regal turbo 2011 in for repairs 19 times. The serpent
I have taken my Buick Regal turbo 2011 in for repairs 19 times. The serpentine belt is squeaking again so that will be 20 times. I also have a suspension light on which they report will be a 1000 dollar repair. The lemon law gave me a small amount of cash but I think Buick should have replaced this car. It all started with 2000 miles on it. It also had a cracked turbo which needed to be replaced. The dealership has been rude and horrible. I will never buy a GM product again.
Published: May 29, 2016
Jennifer of Alpena, MI
Source: consumeraffairs.com

At 76k miles, the radiator is faulty. The transmission fluid mixed with en
At 76k miles, the radiator is faulty. The transmission fluid mixed with engine coolant. The radiator, all hoses, and lower intake manifold gaskets had to be replaced. The cost was $1500 and that was with discount. Also, the oxygen sensor had to be replaced (separate issue). The car is rusting and the paint is peeling off. Whats really scary is that I had minimal indication of the radiator problem, no warning lights/check engine light went on. I just discovered fluid leaking on my driveway. The engine wasnt running bad. But had I not acted quickly, within another hundred miles my engine would have blown up had the fluid got in it. This is ridiculous for a car with only 76k miles on it. I paid almost $20k for this car. I used it in December 2005 and have only put 50k miles on it! I will never buy another GM car again, ever! Its sad too because my dad retired from GM. Next time, I am buying Japanese.
Published: October 6, 2011
Jenny of Fishers, IN
Source: consumeraffairs.com

We have a 2001 Buick LeSabre with less than 70,000 miles. The dash has sepa
We have a 2001 Buick LeSabre with less than 70,000 miles. The dash has separated and could cause the airbags to deploy. All of the window regulators have had to be replaced. The O2 sensor has gone out three times. The plating on the hub caps is peeling. And the most stupid thing is that the battery is under the backseat. I dont know who designed these cars but they are idiots. I will NEVER buy another GM car.
Published: December 26, 2013
Robert of Peoria, AZ
Source: consumeraffairs.com

Have made multiple contacts to Buick Customer Assistance Center with no res
Have made multiple contacts to Buick Customer Assistance Center with no resolution. I sent a certified letter with pictures of safety issue with Buick Regal seat belt. No one contacted me even though they signed for the letter. I made numerous calls to them with continuous run around on their part. I have already had to have part of the seat belt replaced once and it is still something wrong with it. You would think they would care about safety issue but it is apparent they dont care. They just tell me to take the car back to the dealership and wait. I like my car overall but after the lack of care from the Customer Assistance Center, have second thoughts. I am not asking them to fix the radio or an optional feature. It is a law to wear seat belt while driving motor vehicle.
Published: March 5, 2020
Brandy of Ladysmith, VA
Source: consumeraffairs.com

My Buick has issues with my coolant. I had to install a water pump and a ne
My Buick has issues with my coolant. I had to install a water pump and a new thermostat was installed. Now they tell me my motor mount is broken. Also one day my 2006 Buick Lucerne would not shift out of park. I take it to the dealer and they tell me I need a shifter assembly. This is starting to be very costly. I did some research and a lot of people have these same problems. How would I file a complaint directly to GM.
Published: May 26, 2016
hector of Toledo, OH
Source: consumeraffairs.com

Buick offers a variety of sleek yet safe luxury vehicles that are guarantee
Buick offers a variety of sleek yet safe luxury vehicles that are guaranteed to leave you with leg room and trunk space, even in the smallest sedans. This car can hold up to six people comfortably because there is a secret seat between the driver and the passenger. You could fit three car seats in the back, though it would leave you limited room for diaper bags. This car has a modern design that is not too flashy. It is equipped with radio and cruise controls on the steering wheel, so you never have to take your eyes off the road, and a day/night sensor for the rear view mirror so that glare is less of a problem. You can upgrade and customize to include a moonroof, driver memory key sets, and a variety of other comfort features including radio and interior fabric, as well as screens and gps.
Published: February 10, 2017
Katie of Leominster, MA
Source: consumeraffairs.com

There are small to extra large vehicles available. Sporty to old man style,
There are small to extra large vehicles available. Sporty to old man style, small engines to large engines, 2 door to 4 doors to SUV, from economy to luxurious styles with all the amenities. The 4 door mid size SUV with a v8 engine has some storage in the rear and lots of legroom and headroom. It has plenty of room for at least 5 passengers plus if need a luggage rack on top. I was also able to tow whatever is needed at that time. It has nice stereo system all power in all the right places. Its also 4 wheel drive. It has almost every bell and whistle in it for a car of that year.
Published: March 17, 2017
Bill of Mauston, WI
Source: consumeraffairs.com

Buick park avenue - I really didnt have any trouble with this model especia
Buick park avenue - I really didnt have any trouble with this model especially the engine started right up even during the winter. It was the body it would rust out. The appearance of this model was very pleasing. The size was good if you didnt want a truck or SUV. When I say size I was able to transport at least six people and they were comfortable and this model has all the things that you would look for: air conditioning, heat, seat are adjustable, low on gas, large truck. The new models had a much better appearance on the inside and outside but also had the things that makes it a Buick. They kept like good mileage, able to seat more passengers, plus up to date things like Wi-Fi, rear view backup. I have a large family 4 children of my own and thirteen grandchildren and sometimes I had to pick up a whole family and get them where they need to be.
Published: February 1, 2017
Anna of San Jose, CA
Source: consumeraffairs.com

There are so many models to choose from. Whether you have a family, are a c
There are so many models to choose from. Whether you have a family, are a couple or single, you are sure to find one that fits your lifestyle. My Buick Regal has four door with keyless entry, power windows, super great air conditioning and heat. Extremely quiet ride. The factory radio even sounded wonderful and I upgraded it which was excellent. I also had special rims and chrome put on the car. I also was able to custom order the color of upholstery I wanted. You had choices of that as well. Leather or cloth. And had I wanted, I could have had the console different. I also added Bluetooth so I could talk hands free. My Regal was very spacious. I sat the oldest upfront and had a car seat and my 2 daughters in the back. They were able to sit comfortably, with plenty of room, which is very important to keep fights from occurring.
Published: February 6, 2017
Tammy of Atlanta, GA
Source: consumeraffairs.com

After driving a Mustang convertible for several years, it was time to chang
After driving a Mustang convertible for several years, it was time to change to a car better fitted for the winters in the Pacific Northwest. The Encore AWD was the perfect fit for me and made my family feel better about my safety. I love it all year round. Also very stylish for a small SUV. Also love the color.
Published: December 10, 2019
Cherrie of Spokane, WA
Source: consumeraffairs.com

I purchased a 2018 Regal TourX in August of 2018. On December 8th while par
I purchased a 2018 Regal TourX in August of 2018. On December 8th while parked the car was hit from behind. My hatch was damaged. That week the dealership requested parts. We received a call from the dealership stating that A new hatch was not available and there was no known date for delivery of the part. They asked if I wanted to have them bump out the dents and do a body and paint repair. I said no, it was a brand new car. I wanted the new part. I didn’t want to deal with corrosion down the road.The first of January the dealership called and suggested we escalate our problem to Buick Customer Service. We did. It took 2 weeks to speak to someone at customer service. She stated she would called me back within 3 business days. She didn’t. After 5 days I started calling her. I could not reach her. I left several messages over the next week and finally heard from a ‘Senior Care representative. She took the details again and said she would call me back in two days. She did not. After 3 I started calling her and leaving messages. I finally spoke with her after a few days and told her that I wanted to talk with someone higher up the chain than her. She said I could not speak with that person directly but she could. She said she would speak to him and then follow up with me within two business days. She did not. I called her and left messages. I finally spoke to her yesterday and she had this follow up information for me: the Manager she spoke with said I had been offered a repair at the dealership that was adequate and I chose not to take it. Because of that and the fact that this is not a warranty issue it’s not a high priority for Buick and they would not release a part from production for the repair. The part is on backorder indefinitely. We’ve owned 7 Buicks in the course of our marriage as well as 5 Pontiacs and a few Chevys. We build vehicles for the emergency rescue vehicle market. I can not imagine delivering a message like that to any customer. Buick, I am so disappointed in you.
Published: February 16, 2019
Kathy of Stillwater, MN
Source: consumeraffairs.com

The 2003 Buick Century was originally purchased by my mother in 2007. I inh
The 2003 Buick Century was originally purchased by my mother in 2007. I inherited the car in 2010. At the time the car was purchased, my mother needed a car that was easy to get in and out of with limited mobility. It has been reliable, comfortable transportation for 9 years. The bench front seat has been especially welcome when driving with two small dogs. Ive never owned an American car that has lasted so long. However, there is a switch for the heater and air conditioner that corrodes from condensation. The entire dashboard needed to be removed to replace it. They should make something like that easier to access for repairs.
Published: June 28, 2018
Gina of Saint Peters, MO
Source: consumeraffairs.com

This car offers steering wheel volume control, electronic adjustable mirror
This car offers steering wheel volume control, electronic adjustable mirrors, leather seats, and plenty of leg room. I would recommend this LE Buick LE Sabre to family and friends. Its a good value for the money! Its a pretty casual looking car. Its beige, and isnt very flashy at all. It is roomy, and it would make a great family car. Overall, its an attractive looking ride! It can be upgraded and personalized, but really not all that much. Its pretty much what you see is what you get! It is a very spacious family car. Its leg/set room is its number one feature. It is great for people who are tall! Everyone is my family has long legs, so its a great fit!
Published: February 9, 2017
Bryan of Albuquerque, NM
Source: consumeraffairs.com

Frustrated and disappointed owner of a 2010 Buick Enclave CXL with 86,000.0
Frustrated and disappointed owner of a 2010 Buick Enclave CXL with 86,000.00 miles. I cannot begin to describe how awful my experience with Buick and this Enclave has been. Ive owned this vehicle for 3 years bought it used at 30,000 miles with full maintenance records including tune ups and oil changes. Since Ive had the vehicle I have experienced the following: I have been left stranded on the freeway 4 times with 3 small children ranging from ages 3 months of age to 5 years of age with the same recurring issue Reduced engine power. I kid you not, the vehicle begins to fail locks up and then shuts off. I cant begin to describe how incredibly dangerous and frightful that experience is of having your vehicle shut off on you while traveling at 50-70 miles an hour with small children in the vehicle. And to make matters worse its out of warranty so I have paid over 13,000.00 in repairs alone. At least once a year our beloved family car shuts off and leaves us stranded in an incredibly dangerous situation and all Buick can say is we are sorry, you have had such a negative experience with this vehicle. Maybe its just a bad batch, lets offer you a newer model. As delightful as that sounds its not something I cant afford to do when I have paid you in full for a vehicle that doesnt work. And these vehicles are not cheap. Yes its a beautiful vehicle and has great features such as on star, blue tooth, heated leather seats, full 3rd row, towing capabilities, wood trim and all the other bells and whistles but Ive spent more money than any consumer needs to pay for a newer vehicle with low mileage. Since May of 2013 Ive had the following issues, power steering failure, reduced engine power (yearly occurrence), replacing a water pump twice, fuel injectors twice and transmission issues and those AC failing on one side of the vehicle. My biggest concerns are Safety and Reliability, your vehicles are not safe. I am proof of that and I have all the towing documents and dealership repair receipts to prove it. When you hear Oh my goodness, you are all lucky to be alive from your own Buick service technicians and other customers when explaining to them why your car is not working and why you were walking in from a ride on a small and uncomfortable tow truck with 3, yes 3 small children in car seats... you might just want to reach out to your customer and offer them a replacement or reimbursement. This is not how I would handle my business, this is not the type of poor service or experience any customer should endure, especially a client who has been loyal and understanding and paid their vehicle on full. I hope this helps other very frustrated consumers like myself who do not plan on remaining silent while companies like Buick continue to make money and make mistakes that might one day cost us our lives.
Published: March 19, 2016
Shari of Providence, RI
Source: consumeraffairs.com

I purchased this car almost 2 months ago and have driven it all of 4 days.
I purchased this car almost 2 months ago and have driven it all of 4 days. During that time the vehicle shut off and lost power while I was going 75 to 80 miles per hour on a freeway. I almost got in a horrible accident each time. I took the car back to the dealers so they could figure out what was going on. After having the car for almost 30 days, they call me and say they have no idea what is making it do that. Told me I need to pick up the vehicle and release the loaner and want me to drive this unsafe vehicle! They are crazy!
Published: September 11, 2016
Olibeti of Taylor, TX
Source: consumeraffairs.com

First of all the six cylinder engine in this car is killing my pockets, it
First of all the six cylinder engine in this car is killing my pockets, it eats gas like you would never believe. When turning the steering wheel all the way it cracks as if somethings going to break, the door slam loud noise like cheap car. When car door is open theres no signal lighting to let oncoming cars know that your door is open, transmission stays in same gear too long before changing to second gear. Very cheaply made luxury car. Not worth the money. No way. Im getting paint chips in front and sides of this car, Im leasing this car and I wish that I never got involved with this particular car 2017 Buick Enclave. Bad deal. Very bad deal, also when you first pull the car out it sounds like somethings loose or mud flapping from the tires, I dont know what thats all about but like I said very cheap luxury car. They really ** up this one. I really want to get out of this lease right now if possible.
Published: May 28, 2018
Duane of Chester, PA
Source: consumeraffairs.com

From color to design, each one is a little bit different which made it hard
From color to design, each one is a little bit different which made it hard to choose. But I finally did and I love my choice. Buick offers many options from window tint to wheels and rims. There is protective coat on the paint and special stuff to prevent stains inside. It is roomy, has good gas mileage, nice interior and I love the storage area. There is enough room for the whole family as well as baggage and stroller. It is able to fit 7 people total. It’s amazing because I have two kids and I am married so I can also take other kids with me if needed and have plenty of room without squishing people.
Published: March 23, 2017
Stormy of Hagerman, ID
Source: consumeraffairs.com

While driving my 2014 Buick LaCrosse to exit from the interstate, I let off
While driving my 2014 Buick LaCrosse to exit from the interstate, I let off the gas to reduce speed and when attempting to pick up speed, car would not accelerate at all but the start button was green. There was no jerking or shaking or any noise from the auto. Turned on my hazards, placed car in park, turned the car off and restarted. The engine light did not come on and car worked as normal. Not sure what happened but wanted to place the incident on record.
Published: July 5, 2016
K of Jacksonville, FL
Source: consumeraffairs.com

I purchased a 2011 Buick LaCrosse BRAND new and it has been the car from HE
I purchased a 2011 Buick LaCrosse BRAND new and it has been the car from HELL. From the 6th day of ownership, it has been towed 12 times and now is in the shop because it wont go in reverse.
Published: May 8, 2014
April of Cordova, TN
Source: consumeraffairs.com

They mostly have big cars. I like big cars but a few smaller vehicles would
They mostly have big cars. I like big cars but a few smaller vehicles would be really good to choose from. Other than that I like the car. I really do like the overall big professional look. It looks nice and I feel it runs well too, includes a ton of features as well. High passenger capacity and good storage for groceries, and I think its really good for traveling far and Im really satisfied. Its awesome that I can hold so much.
Published: February 4, 2017
Eason of Westerly, RI
Source: consumeraffairs.com

Be driving down the road and the radio just stops playing and the touch scr
Be driving down the road and the radio just stops playing and the touch screen will not work, dont know what to do. Called the dealership waiting to see if its covered.
Published: September 25, 2014
Tamisha of Bear Creek, NC
Source: consumeraffairs.com

At 87,600 miles the wave plate for the transmission in my 2008 Enclave is g
At 87,600 miles the wave plate for the transmission in my 2008 Enclave is gone; $3800 to rebuild, $5400 to replace. Apparently the wave plate is a consistent issue with many of the GM products. GM should take responsibility for this faulty part and issue a recall. After the local dealership quoted me the price, I call GM corporate to complain. There are thousands of complaints on the 2008/2009 Enclave on several blogs & forums. GM took my complaint and contacted the local dealership and came back with - 30% off the rebuild with 12 month/12,000 mile warranty. Please note the rebuild will ONLY replace the broken parts. All the other OLD parts will not placed back in.
Published: December 22, 2014
Kirk of Memphis, TN
Source: consumeraffairs.com

Buick Lesabre, Buick SUV, Buick LaCrosse are all mid to full-sized luxury v
Buick Lesabre, Buick SUV, Buick LaCrosse are all mid to full-sized luxury vehicles. V6 engine and considered an old lady car, but still a luxury vehicle with power everything. Priced high, but long lasting and very reliable. I bought my Buick used. Smooth ride, very comfortable, rides like a Cadillac, and has roomy interior which seats about 5 people tops.
Published: February 2, 2017
Rachelle of Osprey, FL
Source: consumeraffairs.com

I went to service my car for the ABS. They ran a diagnostic and told me it
I went to service my car for the ABS. They ran a diagnostic and told me it was my left front hub. The mechanic never checked it. I took it to a mechanic and ordered the front left part. Buick wanted to charge 400, my mechanic charged 280. They installed the part, but ABS was still on. I took it back and they checked my car and found out that it was the left rear hub that was completely damaged. I showed them the estimate from Buick and they told me to go there and ask for a reimbursement for a false diagnostic. They started throwing out words like speculate and cant confirm. I spoke to the General Manager and he was a complete sarcastic ** with a snooze you loose attitude. What the hell. Did I pay them for inaccurate information and a waste of my time?
Published: February 20, 2016
ixchel of Bangor , PA
Source: consumeraffairs.com

There are a variety of models such as the LaCrosse and another is a LeSabre
There are a variety of models such as the LaCrosse and another is a LeSabre but my car was a Skylark. It was a used car and my first car so I was happy to have it. It didnt have any dents or bangs in it, it ran good and the paint job on it was good, too. I only have one kid, so there was always room, a nice back seat and it was quite roomy. I think all Buicks have nice roomy cars and can hold as many as 6 people. But it was stolen so I really didnt get a chance to update it.
Published: February 20, 2017
Rhonda of Saint Paul, MN
Source: consumeraffairs.com

Im using Buick Enclave. Mine has 7 seats. 2 from front row with a captain s
Im using Buick Enclave. Mine has 7 seats. 2 from front row with a captain seat at the 2nd row and 3 seats at the third row. Leg room is really ample and some rooms for everyone. It really runs smoothly even during snow and rainy season. The sound of the engine is very silent. You cant even distinguish if its on or not. It is innovative and the cushion are really great. Sound system is really a cutting edge and the power is really amazing. Finally chargers are in place in each rows. You need to upgrade to leather seats to experience the comfort of being a king, though. Hot and cold seat is a must especially if you have extreme temperature in your area.
Published: February 8, 2017
Richard of Belmont, NC
Source: consumeraffairs.com

Replaced my very problematic 2014 Honda CR-V. Customer service at Buick was
Replaced my very problematic 2014 Honda CR-V. Customer service at Buick was great purchasing this wonderful underrated vehicle. Love the styling, mpg, fit and finish is beautiful. Would highly recommend this vehicle.
Published: December 15, 2018
Michelle of Airville, PA
Source: consumeraffairs.com

The Buick Enclave is a joy to drive and great for long distances in respect
The Buick Enclave is a joy to drive and great for long distances in respect to comfort and safety. It is powered well but that fact does give it a thirst for fuel. I would recommend this make and model to follow-up drivers.
Published: December 1, 2019
Alan of Huntsville, AL
Source: consumeraffairs.com

Buick drives well, good expansion, great CD Bluetooth stereo and speakers.
Buick drives well, good expansion, great CD Bluetooth stereo and speakers. I enjoy The ride. Gets great gas mileage. It has great color, plenty of room but not too big, it can fit 6 people comfortably. It has a small motor V6. I like the silver, red is beautiful. When backing up you have a beep if you get near anything. You will enjoy driving, you can talk and text without holding a phone theres a Bluetooth in this deer yet theres a place to hold your phone. The whole family can ride and enjoy comfortable and lush seating.
Published: March 14, 2017
Susie of West Columbia, SC
Source: consumeraffairs.com

We purchased an 09 enclave a little over 2 yrs ago. When we bought it they
We purchased an 09 enclave a little over 2 yrs ago. When we bought it they had to replace the motor mount. Then they replaced the fuel pump. Then coil packs. Later on the transmission had to be fixed. We have continued to replace coil packs one after the other. NOW the motor is bad! Oh and my ac compressor just fell to pieces and fell to the ground. I love my car but Im making $628 payments still having to correct MAJOR problems. They need to reimburse us!
Published: February 11, 2015
kristie of Hamilton, MS
Source: consumeraffairs.com

I own a 2010 Buick LaCrosse. The passenger door came back and made an 8 ga
I own a 2010 Buick LaCrosse. The passenger door came back and made an 8 gash in my 88-year-old mothers leg. She went to the emergency room and has spent a day and night in the hospital because of this. There is a chrome strip along the door that sticks out from the door, and this strip made the gash. The Buick dealer first told me he would fix the strip. But after speaking to the corporate office, he was told that he couldnt touch my car and couldnt do a thing!
Published: October 2, 2011
Judy of Duluth, MN
Source: consumeraffairs.com

My 2014 Buick LaCrosse has been in service with the dealership on 3 occasio
My 2014 Buick LaCrosse has been in service with the dealership on 3 occasions for a total of 12 calendar days to attempt repair on my lack of reception and static on the FM radio stations. General Motors claims that it is due to obstructions and obstacles in the market. I have driven 6 other vehicles without any problem and work with an additional 75 co-workers that do not have any issue with FM reception. The odd part is I live in Scottsdale, AZ where there are no tall buildings, obstacles, perfect weather, no trees or bugs. Im not sure what obstructions they feel we have in Scottsdale.
Published: May 30, 2014
Norman of Scottsdale, AZ
Source: consumeraffairs.com

In November 2016 we decided to own our new car (Buick Encore). Purchasing a
In November 2016 we decided to own our new car (Buick Encore). Purchasing a new car is not a decision that I made lightly. I entrusted my family life and safety in Buicks hands, only to discover that they did not have my familys best interest in mind. We got older ones before, however this was the one I liked the best. It is a nice car, but with problems. This car has 2000 miles now and is in the shop for 2 weeks already to be fixed. The problem is that the engine overheated on the way home from school. I had my daughter with me which was so scary and unsafe. I got the car in the shop and they said that the cooling oil and the oil are mixing together which should not happen. They said that this will be a easy fix and the car will be good to go again in 2 weeks. 2 weeks have passed and I get a phone call from the shop that said that they need more time because some of the parts did not come yet. He ordered couple of pages of parts and will take more time. I am concerned for my safety and my family safety that this car with a couple of pages of parts being replaced and the engine being taken down... This NEW car will not function as a new car ever again. I wanted a new car for safety and comfort which I lost in the moment that all this happened. My experience with Buick Encore is not even close to comfort and safety and I dont feel safe to even try to take it back home. What I wanted and still want is a new car.
Published: March 17, 2017
Irina of Salem, OR
Source: consumeraffairs.com

I recently purchased a 2012 Buick LaCrosse AWD. I traded in a 2008 Chevrole
I recently purchased a 2012 Buick LaCrosse AWD. I traded in a 2008 Chevrolet Impala LTZ. After driving the Buick for several months now, I wish I had the Impala back. The Buick is a beautiful car with a huge defect. GM has designed and programmed the 6-speed automatic transmission to shift at over 5,000 RPM. At the high RPM, the engine noise is very noticeable. Perhaps the worst effect is that the high RPM sucks gas and the car gets nowhere near the advertised mileage. The Buicks engine has as much, if not more power, than the Impala so the high shift points are completely unnecessary. They will result in higher engine and transmission wear, and they are killing the gas mileage. I am seeing growing complaints from other Buick LaCrosse owners, but when I contacted Buicks Customer Service about the problem, they blew me off saying the car is performing normal. They wouldnt admit the other complaints, and refuse to discuss any remedy. When entering the highway and accelerating to highway speed, the transmission only uses three of the six speeds before reaching the speed limit. I choked when I heard the new Chevrolet Cruze TV commercial say, With the 6-speed transmission, it allows for lower shift points. If this is the way GM is going to treat loyal customers, then its time for me to check out Toyota and Honda. I dont know how Buick avoided the Gas Guzzler Tax with this vehicle. Someone must have lied to EPA.
Published: April 15, 2013
William of Lansing, KS
Source: consumeraffairs.com

While Toyotas are excellent vehicles, my family has always been pretty loya
While Toyotas are excellent vehicles, my family has always been pretty loyal to the General Motors line of vehicles. This is the second Buick I have had, and if this one is as good as the first I had, Ill be driving it for a long time. Its a good looking car, and is extremely comfortable to ride in as a driver or passenger. The Lucerne has interior features that are what I use a lot, other than Bluetooth. I could do without that. The interior is leather, with wood accents. It also has the standard AM/FM radio with a CD player. Moreover I really enjoy the air conditioning, as I had no air conditioning in my 84 Camaro, other than windows and t-tops wide open. The body lines are nicely curved, and give a bit of a different flair to it than most others have. Overall, it drives beautifully, its really comfortable.
Published: June 17, 2018
Diane of Hutchinson, KS
Source: consumeraffairs.com

Just purchased my 2012 Lacrosse in March 2016. Its been at the dealership t
Just purchased my 2012 Lacrosse in March 2016. Its been at the dealership twice for a total of 23 days, and as of today they still dont have a diagnosis. They cant tell me that my car is safe to drive or that it isnt going to leave me stranded. Only that they dont know what causing the very loud noise thats coming from somewhere in the engine. My car only has 50,000 miles. I could have purchased a new car for what I paid for my used car but I really thought I wanted a Buick. Not...
Published: October 15, 2016
Cristina of Austin, TX
Source: consumeraffairs.com

I have a 2008 Buick Enclave, which I thought was the perfect mid-size SUV f
I have a 2008 Buick Enclave, which I thought was the perfect mid-size SUV for my 3 children and I. Needing more space, I traded in a more reliable vehicle in order to purchase it. However, my vehicle has caused me nothing but grief and $$$. Today 6/2/15 I took it to the dealer again at Fremont Buick because my air conditioner stopped working about 3 weeks ago (I live in the place with the drought, California). I first reported hearing a hissing noise last December and was told that nothing was wrong, but they did say that I needed to replace my rack & pinion and that the right axle was leaking. I spent $1,000.00 on that repair. Come March, before a road trip to Southern CA from Northern CA, I took my vehicle in again to ensure that all was well (it would feel like the car wanted to cut off at random times and the hissing noise still was happening). I was told again that the boot axle was leaking and also to replace the same rack and pinion. Umm, I just had that repaired 3 months ago?! They assured me that it was under warranty and fixed it again, now for free claiming that it must have been a defective part sent. They also told me that my timing cover needed to be replaced and was leaking. I did not elect to have that work done and didnt even understand what that meant since they said I could indeed drive to San Diego fine.Now for todays repairs needed: Timing cover plus water pump (leaking) $3,200.00, rear evaporator (leaking) $1,140.00 and power steering rack $2,079.00 for a grand total of $6,419.00. I still owe about $12,000 on the car! I just sat at work fighting back the tears... What a waste of money? In addition, I kept all services/maintenance up to date and none of this is my fault. Its not even normal wear and tear on models from the last decade according to an outside mechanic. I did purchase my car certified pre-owned from the Chevrolet GM dealership. So I decide to google for recalls... none! Google for complaints/issues with Buick Enclave and I see that tons of owners are having the same 3 issues that I am having with my vehicle. Im sure that GM is aware but for us we all simply have lemons. I work hard for my money and am a divorced mother of 3... THIS IS UNFAIR!!! SOMEONE HELP ME. I cant afford $7,000.00 in repairs for a faulty design that is not my own fault. I called GM and was transferred to the rudest senior advisor who I then ended up complaining on to a different supervisor. Guess the rep that I was transferred to is beyond annoyed with us whining customers calling daily with our gripes about safety & expensive repairs. PLEASE HELP A.S.A.P. Today I paid $160.00 which was the fee for them to tell me what was wrong. As an adult woman, standing there paying at the cashier holding my three-year-old daughters hand, tears began to fall from my eyes. These are truly widespread issues and GM is doing nothing about it. In addition, there has been no media coverage whatsoever. They have to be exposed, for these vehicles are leaving entire families unsafe!
Published: June 3, 2015
Akilah of Union City, CA
Source: consumeraffairs.com

I purchased my 2011 Buick Regal CXL Turbo October 2013. There has been mult
I purchased my 2011 Buick Regal CXL Turbo October 2013. There has been multiple issues with this car, ALL electrical. The signals and headlights continues to blow and I had to change my battery twice in 2 years. I really like the idea of purchasing an American made car but this car is going to bankrupt me. I am now dealing with a blown fuse. GM had really failed with this vehicle. I ran into a lady with this make/model vehicle and she is experiencing the same issues. GM really needs to be held responsible for this. I have all of my receipts for service and with this vehicle, something has to be done!
Published: July 6, 2016
Latunya of Memphis, TN
Source: consumeraffairs.com

My 2014 Buick Regal exploded at 5000 miles on the highway. And I got injure
My 2014 Buick Regal exploded at 5000 miles on the highway. And I got injured and had to stay at the hospital for 1 week for burns and MRSA caused by the explosion in the Buick Regal. I am never buying a car made by GM ever again. Thanks a lot. I will never drive your cars ever again, not even if you give it for free.
Published: August 3, 2014
Jacob of Sanford, ME
Source: consumeraffairs.com

I own a 2009 Buick Lucerne and never had a problem with it. I have a friend
I own a 2009 Buick Lucerne and never had a problem with it. I have a friend with a 755i BMW and I would not trade even. I think that Buick has deserted a loyal following by deciding not to produce the Lucerne any longer. I also have a 2005 LeSabre, which I have never had a major problem with. Buick was so busy pushing the Lacrosse that the Lucerne was forgotten. The Lacrosse will never be the car that the Lucerne is. The next car that Ill buy will probably be a Chrysler 300.
Published: August 2, 2012
Frank of Houston, TX
Source: consumeraffairs.com

We have a 2011 Buick Regal with 60,000 miles. Transmission went this summer
We have a 2011 Buick Regal with 60,000 miles. Transmission went this summer. Got that fixed. Now the timing chain is broke. Because the timing chain broke the motor went. The car is an absolute lemon and we are told nothing is covered. I wish I knew how GM could get away with this.
Published: February 26, 2018
Alison of Trafford, PA
Source: consumeraffairs.com

There are several different vehicle types and it made considering other opt
There are several different vehicle types and it made considering other options beneficial. I had never looked into crossovers before, and after looking at the model first hand, I was able to weigh the benefits. There were also many many upgrade and personalization options to choose from. I was able to customize the vehicle to my specific needs, and not have ones that were not ideal. The cars are sleek, modern, and stylish. Theyre also very ideal and comfortable. The designs werent inconsiderate to my daily needs and uses. Having a child and expanding my family, the vehicles offered plenty of space for everyone to feel comfortable while we travel together.
Published: March 30, 2017
Rachel of Gardner, IL
Source: consumeraffairs.com

One of my first cars was a Buick so buying another I was confident with the
One of my first cars was a Buick so buying another I was confident with the brand. The style and comfort was above expectation. The engine and handling was on point. My only complaint was the blindspot. But the outside style was sleek, sporty and looked of luxury and classic lines with just enough of toughness. The wheels looked and were an upgrade to your standard style too. The heated leather interior was on point but is hot in the summer and my pupper slide around on the seats. Wow the legroom in the back seat was amazing. Im short so of course it worked for me but my 63 husband fit comfortably as well. Plenty of leg & head room.
Published: February 16, 2017
Julie of Austin, TX
Source: consumeraffairs.com

These cars should be took off the market. I paid 17000 for this 2009 Buick
These cars should be took off the market. I paid 17000 for this 2009 Buick Lucerne, low mileage, but had not made 3 payments and this? Relay box burning, could catch vehicle on fire. I will not let my grandchildren ride in my car. Buick needs to take all of these vehicles off the road, and the car company they bought it from needs to offer them another vehicle so no one can be burnt up!
Published: October 30, 2017
Tina of High Point, NC
Source: consumeraffairs.com

Let me start by saying that up until now I have enjoyed my Enclave, and was
Let me start by saying that up until now I have enjoyed my Enclave, and was looking forward to buying a newer model but after today I will never buy a Buick again. I got in my car Christmas Eve to go to work and found my headlight pointing down only casting light 10 feet in front of the vehicle. I called the dealership and made an appointment only to find out the entire headlight assembly needs to be replaced at a cost of $1753.00 that’s right almost 2 thousand dollars for one headlight, so I called corporate saying in so many words, Sorry youre on your own.You would think that a part as expensive as a new transmission might have the warranty cover such a ridiculously expensive part as long as the drivetrain. Alas no. So of course not knowing if the other one is going to go in six months I would not in good conscience ever recommend buying this vehicle due to the cost of just maintaining it’s drivability. Save your money buy the Acura with more power and reliability just for your own peace of mind when a headlight on the vehicle can put you in the poor house.
Published: January 3, 2020
Jeremy of East Haddam, CT
Source: consumeraffairs.com

I am driving a 1992 Buick that is undoubtedly one of the finest cars ever m
I am driving a 1992 Buick that is undoubtedly one of the finest cars ever made in America. My older brother, an engineer, worked for GM for many years. Hes the source of some of my information, the fact that with proper preventive maintenance, this vehicle is as powerful today as it was when it was produced.
Published: November 19, 2021
Chas. of Murphysboro, IL
Source: consumeraffairs.com

Buick has SUVs and pretty large cars. The newer ones are really lovely. Min
Buick has SUVs and pretty large cars. The newer ones are really lovely. Mine is a 2003 and its given me no trouble. I love the color of my Century- hunter green. I also like the design. Mine isnt very fancy but its comfortable. The seats make it feel like Im driving around a comfy couch. :) I like the leather interior too. Its big enough for me and my big dog and the trunk has space for everything! Its very roomy and theres a lot of space for everyone to move around. Leg room galore! I love it and would definitely buy another one.
Published: February 15, 2017
Tary of Worth, IL
Source: consumeraffairs.com

It is a very durable, reputable car. Not a car or brand that you would have
It is a very durable, reputable car. Not a car or brand that you would have to pay a bunch of money! With the value you would expect a distinct appearance and non standard features from this brand. But the various upgrade and personalization options offered by this company and brand are limited because it has a small about of availability.
Published: February 12, 2017
Complete of Oakland, CA
Source: consumeraffairs.com

Broke down while traveling. First dealer replaced a warranty battery which
Broke down while traveling. First dealer replaced a warranty battery which I had to pay for because the dealer I bought it from did not provide the proper info according to service manager. Was told it was ok. Drove 200 miles had same problem. Drove to closest Buick dealer, paid for another diagnostic. Was told it was ok. Drove 40 miles, same problem. Drove back to same dealer was told what the problem was. Same as the first diagnostic from OnStar. Had to order part. Finally repaired and drove home. Had to deal with Delco direct to get a partial refund for the battery.
Published: October 2, 2019
mike of Columbus, OH
Source: consumeraffairs.com

I owned a 2010 Buick Lacrosse Touring with less than 55,000 miles that was
I owned a 2010 Buick Lacrosse Touring with less than 55,000 miles that was diagnosed as having a serious lower engine problem and malfunctioning transmission by a GMC/Buick dealership here in St Louis, MO. All but $1000 of the $4000 repair bill was covered by the 5 year drivetrain warranty. So I sold it at a big loss and found a 2012 Lacrosse Touring with low miles because my wife insisted on buying an American car. Guess what people, same problem. Bad engine and transmission. My engine sounds like its ready to quit any minute and my transmission revs up to 1500 RPMs to shift gears. Its my experience and opinion that the Buick company officers should be held accountable for blatant fraud.
Published: May 16, 2016
Marshall of Chesterfield, MO
Source: consumeraffairs.com

There are many different varieties that Buick offers. The features that thi
There are many different varieties that Buick offers. The features that this brand brings is absolutely outstanding. The blind spot is a very good help to me. I could not believe how well the features are still working as if I had just bought the car from the dealership this day. This brands passenger capacity is tremendous. I truly recommend it towards anyone who loves a nice comfortable, smooth car and for parents who have kids because it is very well with space. There is also enough space for fitting a lot of things in the car.
Published: February 15, 2017
Christopher of Los Angeles, CA
Source: consumeraffairs.com

For the past 8 months, I have only been able to drive my Buick for 2 weeks
For the past 8 months, I have only been able to drive my Buick for 2 weeks at a time without having serious issues. The engine light will come on and I get the following error messages: reduced engine power, max speed 32 mph, traction control off, service StabiliTrak. The first time this happened, I was on the interstate driving 75 mph! Since the end of July, I have had my car in for service multiple times at several different service centers. It has now been at Todd Wenzel Dealership in Davison, MI since January 6th (today is March 22nd), with no diagnosis. Today I was told they cannot diagnose it until the vehicle gets worse and that I should drive it until another symptom develops! They said since they cannot replicate the problem, they dont deem the car unsafe to drive.I have kept records that detail the issues I have been having and the attempts that have been made to fix it. If I did not still owe $12,000 I would have gotten rid of this car by now. I have been told: Total customer satisfaction is important at Buick. If this is truly the case, then Buick/GM should step up and make this right: either figure out the problem and fix it, or give me a replacement vehicle worth what I still owe. This is just not ok and I am at my wits end.
Published: March 22, 2021
Anna of Lapeer, MI
Source: consumeraffairs.com

The Buick Enclave for my family of six has given me nothing but problems. M
The Buick Enclave for my family of six has given me nothing but problems. My check engine light would stay on majority of the time. It use to sound like something up under the vehicle was loose because it would rattle really badly. Whenever you started the truck up, it would make a loud roaring sound and grinding when making a left hand turn. My heat/air went out. All of the warning signals began lighting up. My front driver tire would always go low; but I was told by the dealership that the passenger back tire sensor needed to be replaced. The list goes on and on, but now it has been inoperable and parked in front of my garage since May 4, 2017. I had just got the vehicle used from a car lot; that had just purchased it from the dealership next door to them that morning. The downside was that it was purchased AS IS and with no extended warranty. The worst part is that it was purchased to replace a car that I had just lost, due to a total loss of being in an accident where I was not the at fault driver. I went months without a vehicle after being forced to turn in the rental. Now, my family has to endure being without a running vehicle now for almost a year. It is extremely unethical on GMs part because they were already aware of many of their plethora of models/years before they even started. Now, my family has been going in debt to pay for a vehicle that we cannot drive. I have been forced to turn down temp jobs because the strain of lack of multiple public transit routes not coinciding with job schedules. Most people in social media groups have been bragging about at last getting rid of their money pit vehicles. I wish that was even an option for me. However, if I was even able to afford to get it fixed, I would still be taking a major loss with the $4000 that I put down plus the loan payments that we are currently still making in addition to when I was still making full coverage insurance payments. That could have been going towards the loan payments, repairs, or even another vehicle.
Published: April 17, 2018
Phyllis of Memphis, Tennessee
Source: consumeraffairs.com

Gets stuck in first gear. In the shop over 30 days. GM cannot fix it. Car a
Gets stuck in first gear. In the shop over 30 days. GM cannot fix it. Car a lemon from day one. District Manager doesn’t get back to you. Very poor customer service. The interlink system shut off all the time. GM cannot fix that as well. Need to give me my money back. Also dealers keeps damaging the car when they try to repair the car. GM need to take the car back. Case open Since February. All I can say is this is ridiculous. Don’t buy GM.
Published: June 15, 2019
Todd of Orange, CT
Source: consumeraffairs.com

Since new Ive brought the car to Buick 2009 enclave for steering issues and
Since new Ive brought the car to Buick 2009 enclave for steering issues and check engine light. My wife driving off a highway made a left turn in NYC and the steering gave way. She hit a train trestle base. Since January we cannot pass inspection as they cannot figure out what is wrong with the car check engine light. After months. Its possible its the catalytic converter. Thats thousands of dollars. And part of a class action lawsuit as is the steering. Lets go GM. Give me another car or fix this one to my satisfaction!
Published: August 4, 2015
Marvin of Woodmere, NY
Source: consumeraffairs.com

No battery. Called Buick roadside service. Help came shortly. Took to Buick
No battery. Called Buick roadside service. Help came shortly. Took to Buick garage. No problem found. Must be a Poor quality battery. No replacement. Shame on Buick for inadequate battery on my LaCrosse.
Published: March 22, 2016
Joyce of Osawatomie, KS
Source: consumeraffairs.com

Buick has a very large variety of models from cars to suvs. A great additio
Buick has a very large variety of models from cars to suvs. A great addition would be trucks!!! However Buick offers great vehicles at an affordable price. I have yet to see a vehicle made by Buick that was not modeled to please the eye. While Im not fond of the Riviera many people seem to love them. Buick makes very roomy vehicles. In the Century that I had 6 people could ride comfortably while 5 could ride luxuriously. The cars are very roomy and the dubs are even roomier. Buick offers many upgrade and customization packages. I had many upgrades on my second Buick and the upgrades didnt impact the price that much.
Published: February 8, 2017
Lisa of Huntsville, TX
Source: consumeraffairs.com

Have had a problem with my 2002 Buick LaSabre Limited for months and had it
Have had a problem with my 2002 Buick LaSabre Limited for months and had it in the the Garage down the street from me and now at Palm Chev in Ocala, Fl. When driving this vehicle down the road, a red light comes on and then a beep beep, and it stops. This has become a safety hazard and after 5 times and 4 new sensors, its still doing the same thing. I am wondering if someone higher up could be contacted to see if there is something the dealer has missed. They have had my car now for 3 days and nothing shows up on the computer, and when they drive it nothing happens. I have spent over 1700.00 getting this car right and now I am afraid to take it out on the road anymore. It have around 50,000 miles on it and is a beautiful riding auto but I would like to find somebody who knows something about this problem. Can anyone advise me as to who to contact?
Published: May 31, 2014
Loa of Ocala, FL
Source: consumeraffairs.com

I have a 2006 Buick Lucerne, purchased new and maintained regularly at GM d
I have a 2006 Buick Lucerne, purchased new and maintained regularly at GM dealership as per the maintenance manual. Last week of December 2012, a grinding noise was heard. My wife took it in to Highland Dealership in Aurora, ON and she was told after a thorough check up that there was nothing to worry about and she could drive it safely. Four days later, I took the car back to the dealership complaining about the same noise. Later on that day, they called me to let me know that the transmission broke down while they were test driving it.Again, the car was maintained regularly as per the maintenance manual at the GM dealership and they had flushed the transmission at 65K. The transmission broke down at 124K. I have never pulled or towed anything with the car. I was surprised, called in to GM Canada customer service to complain and was told by a manager that regular car maintenance at the dealership means nothing and will not elongate the life of the car. What had happened was an expected mechanical failure and is due to bad luck! Sorry, you are on your own and the dealership that repaired my car gave me an excellent deal and I should be happy. I just could not believe my ears and after all the expensive maintenance as recommended by GM at a GM dealership, it does not elongate the life of a car and GM Buick transmission is made to last only 120K?!
Published: January 21, 2013
Terry of Aurora, ON
Source: consumeraffairs.com

This car dont have a lot of the update in them. It has no backup image and
This car dont have a lot of the update in them. It has no backup image and is not good on gas. Hard to find parts for the car, too, but the car drive smoothly and is easygoing, too. And its good for the space inside the car. You can set 4-5 people in the back and its got very Nice seats, heats very quickly, cool off very fast. Theres lots for room in the trunk, too, so its great for travel, and it is nice looking on the outside. Its very good quality.
Published: January 29, 2017
Michelle of Halethorpe, MD
Source: consumeraffairs.com

Just leased a 2016 Buick Encore, base with interlink radio, non-touchscreen
Just leased a 2016 Buick Encore, base with interlink radio, non-touchscreen display. Cant see out back due to glare, fog or general distortion. This could be dangerous! I went to my Buick dealer, he took out another 2016 Encore to compare the camera. Same effect, blurry on second Encore. Appears problem is in camera lens. I tried adjusting the contrast, dark, light on the dash display switch. No effect except darker, blurry. Dealer had no remedy. I just traded in a 2013 GMC Terrain, and received a recall notice from GMC concerning the backup camera with interlink radio. There is a new software patch for the terrain. Perhaps there is a new software for the Buick Encore??? Any advice, fix??
Published: January 23, 2016
Lawrence of Hudson, FL
Source: consumeraffairs.com

This car is meeting all my needs. It is just the right size, sit high up an
This car is meeting all my needs. It is just the right size, sit high up and not too large but big enough and lots of colors to choose from. I like that it has on Star and XM radio. However, the back windshield wiper does not lift up to get the glass totally clean and this really bothers me a lot. They need to figure a way to fix this issue. But other than that, the Buick Encore was the most comfortable car I test drove. It also easily seats five people comfortably. It handles well in all types of weather and is good on gas.
Published: June 18, 2018
Lynne of Langhorne, PA
Source: consumeraffairs.com

This car was the first model produced in this series. That said, it has qui
This car was the first model produced in this series. That said, it has quite a few problems. It consumes quite a bit of oil, as I am finding myself adding a quart of oil at least every two weeks, on average. Before realizing this, I had to replace the timing chains after the first 75000 miles, which is unfortunate.
Published: December 3, 2019
Margaret of Springvile, NY
Source: consumeraffairs.com

They make lots of other models, but nothing can hold a candle to the Roadma
They make lots of other models, but nothing can hold a candle to the Roadmaster... I had to go to Lincoln to find one almost as good as the Roadmaster. The car was elegantly styled, with comfortable seats, power steering, power brakes, a headliner that was firmly anchored to the ceiling of the car, front and rear defoggers, and heated rear window plates that would quickly melt ice and snow. The 8 cylinder engine had more than enough power to tackle the steep mountain roads, even in the Tetons. Also, the audio system was superb and an upgrade would have been a waste of money. Although rated as a 6 passenger vehicle, the nice middle arm that folded down in front made it essentially a 5 passenger vehicle... but 6 guys of my build (6 ft. and 350 lbs) could easily fit.
Published: February 15, 2017
Bob of Desoto, TX
Source: consumeraffairs.com

2012 LaCrosse - Heating/Cooling issues on the driver side... i.e. air condi
2012 LaCrosse - Heating/Cooling issues on the driver side... i.e. air conditioning on in the car, heat blasting out of driver side. Touch screen no longer works. Clear coat has failed in several spots. I have detailed cars for 25 plus years and I keep my cars paint protected better than most and I have 6 locations on the bumper where the clear coat has peeled off, and now a new 2 inch piece of clear coat missing on the driver side front fender.
Published: October 13, 2017
Stephan of Portland, CT
Source: consumeraffairs.com

I have a 1998 Buick Regal GS. Ive owned it for 10 years. There was a recall
I have a 1998 Buick Regal GS. Ive owned it for 10 years. There was a recall to address a valve cover gasket that allowed oil to leak on to hot exhaust causing fires. The gasket was fixed. The car continues to leak oil onto the exhaust and the catalytic converter. Also the car cuts out when the turn signal is used. It restarts. But when it cuts out, power steering and brakes are inoperative. Many Buicks and GM vehicles do the same according to the NHTSA complaints. Why is there no recall? This is why people buy Japanese. We were told not to park the car in the garage or close to the house.
Published: December 1, 2011
Joseph of No. Kingstown, RI
Source: consumeraffairs.com

This automobile is not only beautiful, its spacious, comfortable, quiet and
This automobile is not only beautiful, its spacious, comfortable, quiet and a joy to ride in. Weve taken it on many road trips with great music and plenty of room to stretch out and store whatever we need to travel with. On family excursions we pop up the third row seats and off we go!
Published: December 13, 2019
Parise of Culver City, CA
Source: consumeraffairs.com

Who makes Vehicles between cars and two full size SUVs. Buick seemed to con
Who makes Vehicles between cars and two full size SUVs. Buick seemed to contain a sleek, stylish yet realistic look. They stay up on Trends and tend to know what the consumer is looking for. They always try to provide the best looking and the most up-to-date features that come with their vehicles. And the quality is amazing. Also, I am satisfied that my vehicle is all the features that it does have to offer. Vehicle that I bought is very roomy, and has enough room for at least up to six passengers. Its a perfect family vehicle if thats what you were looking for.
Published: February 9, 2017
Ashley of Owosso, MI
Source: consumeraffairs.com

I have a 2014 Buick Regal. This morning I took it to the dealer because the
I have a 2014 Buick Regal. This morning I took it to the dealer because there it was a message on the car regarding the power steering. They changed the car battery cause they said that was the reason of the message. I just want to let people know that I previously had a brand new Buick Lacrosse 2013 that I changed for this Regal and that it gave me the same problem with the battery in less than 2 years. Im not a mechanic specialist but how it is possible that 2 different brand new cars are exactly giving the same problem? It means that the manufacturer it is using a very low quality batteries on their cars to reduce their costs. I was thinking to buy a Lacrosse again but I will think it three. What a shame because I really like Buick. However, I recognize that the service at the dealer is extremely good. The guys over there are awesome, excellent attention. Thank you guys!
Published: April 28, 2016
Jaqueline of Miami, FL
Source: consumeraffairs.com

I have had nothing but trouble with my 2009 Buick Enclave. The water pump w
I have had nothing but trouble with my 2009 Buick Enclave. The water pump went out and the power steering pump went out. The fuel pump is now going out. Everyone I get gas it wont start. The front struts went out. The air bags in the front has only worked part time. The timing is off. Its like it has been one problem after another. I have paid so much out in repairs and still have more repairs to do on it. It keeps throwing more and more codes every time I drive it. I cant seem to get rid of it because of all the repairs still needed and I cant get it paid down because Im spending too much for repairs. At this time I owe twice what the car is worth due to the condition it is in. I Will Never Ever Buy Another Buick.
Published: November 12, 2014
Terri of Heartwell , NE
Source: consumeraffairs.com

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