I have Azera 2013 I like very much, it is nice car.... I recommend to buy Hyundai Azera it is much better then the Toyota Avalon, Nissan maxima, Accord and 350EL.

I just like to have a horrible nightmare story with my Hyundai Sonata 2005 in last 2 years. I desperately need your legal helps, suggestions and comments. On 02/22/2012, My Sonata 2005 just past 70,914 Miles and I was suggested by young guy name ** to change my Timing Belt and etc. I spent $967.43 to let Lehigh Valley, PA Hyundai Service Center done the job. At that point, my car just have a tire issue. After 2 weeks, I hear some noise when I first time start car. I called **. He told me because it’s new belt and Id better to tolerant it. At April, I still hear noise and little bit loud. I call them again. They let me left the car with them several days. They wrote it down as they cant find any problem and adjust timing belt little. They sold me about annual State Inspection package this time. After that, I changed Spark Plug and Engine Oil with top line product myself in the same year. I always use Hyundai Genuine Oil and Air Filters once day one and do this maintenance job myself when I purchased the car as brand new one. I tolerant this problem several months and called them again. They still tell me the same answer. I was so busy for my job and life. I cant always let them keep my car for several days to find nothing.On 04/08/2013 at 88,055 miles, I hear a belt broken sound while I am driving on I-78 and engine is completely shut down. I called them ask for road assistant and was told to paid for towing or solve myself. I managed myself to get their place. They told me that I have to pay myself for the repairs. After several days, they called and informed me that they found the engine was broken. They will cover for these repairs. In last year, I already talk to totally different Manager and Service Reps. They also told me that they had difficult to find replace engine. Until 05/01/2013, I was called for the job done.I changed engine oil with Hyundai Genuine Oil Filter and 5 Gallon Castrol High Mileage 10W40 myself last summer. And I wish I can keep this car for another 5 years. However, I notice in Nov. the oil check light sometimes flashing in an barely occasion while I drive on highway ramp and stop at traffic. Im NOT pay too much attention about this issue. I know if I call them, they will keep my car for several days and find nothing. Thats about their service and skills.Last month of 8th, I try to pull my car from heavy snow in dark evening and the car start as normal and was NOT working after several times back and forth to pull out. With several light on, I can start the car at all. I give up my efforts to drive car out in that evening. I called my job off in second morning and try to start it again. It was OK and out of from the snow. I immediately drive to LV Hyundai Service Center and notice that the engine check light is solid ON while I stop at traffic. They call me afternoon and tell me they cant find any engine oil in my car and the engine is broken again and ask me about engine oil and filter purchase receipts. I usually dont keep these small purchase receipt for my normal life. However, I can show them my a couple of old replacement Hyundai Genuine Oil Filters in my garage. I bring two used filter and one air filter. I argue with them NO CAR should running under engine oil while my gas tank is 80% full. Your engine has a big design defect. You should repair or replace it again under your all your warranty claims and consumer protection laws. I talk to them back and forth several time already. They still refuse to do so. I dont have my car for more than one month. Please help me if you all can. Thank you very much in advance.

Do not buy Hyundai! You will regret it. I was sold a 2017 hyundai from the dealership with about 30k miles on it. This happened while the company knew about all the faults with the 2016-2017 transmission and DCT issues (please research the vast array negative testimonials on this line). I go for services 2-3x per year and before the recommended mileages are hit (I have the receipts and documentation to show this). Despite being continuously proactive, it was not long after I starting dropping thousands in unanticipated repairs. Only 2 weeks after a multi-point inspection and supposed tune-up at Lester Glenn in Toms River, the car started stalling. I had to bring it back for additional diagnostics and repairs. Again, a few months later, I had another service done. Part of it involved a light bulb I could have changed myself but was willing to pay a few extra bucks to have done do to business.My mind changed when the service rep, Chris, attempted to up-charge me ~$150 to change the light bulb, claiming the bumper had to be removed. After some stern discussion on how I knew that was not the case, he only admitted to attempting to upcharge me after I refused that particular fix by them. Yes, he actually admitted to trying to upcharge me. After spending a few hundred on some various fluid changes and checks I went on my way. 2 weeks later, the car transmission goes and it can no longer go in reverse. Going forward it becomes dangerous too as it stalls more and stutters. When I bring it back, Lester Glenn and Hyundai say that a transmission replacement will be $4,700. This is while I still have $11,600 still to pay off on this scam of a car I have only had for 2-3yrs and got at ~30K miles. Neither Lester Glenn or Hyundai Corporate offered my family any help with this situation.They did not even waive/refund my prior diagnostic fees and wouldn’t provide a loaner car when I needed it for work! In fact, other than Shawn (head rep at Lester Glenn?), no one there even feigned sympathy or understanding for the matter. Hyundai has sent me from slightly skeptical to full-blown traumatized about the auto industry. Especially in a time where many are financially hurting from the pandemic, their actions and duplicity completely contradict the integrity claims they attempt to advertise. I cannot warn you enough to stay away from their products and from Lester Glenn’s service. I don’t want this happening to anyone else!

In October 2013, I purchased a 2013 Hyundai Elantra. Unfortunately, I trusted my local dealer because Ive had a good relationship with them for four years. Thats no longer a true statement. While shopping, and let me say it was a 6-hour ordeal trying to purchase the car on day 1, I mentioned numerous times that I drive 200 miles round trip to work. I finally picked a car and had to wait hours to get into the finance office to firm it up. While waiting, I noticed that the sticker on the window said the car comes with an emergency tire puncture repair kit in lieu of spare. I stopped the deal and told the salesman I must have a spare tire and jack. Period. He assured me that theyd get me one, but told me it really wasnt necessary because the car comes with 5 years of roadside assistance. I asked him if we shouldnt amend the paper they had asked me to sign saying they didnt owe me anything. He assured me it wasnt necessary. When it was my turn in the finance office, I mentioned to that man that we had just discussed the fact that I must have a spare tire and he assured me that the salesman would take care of me. I signed up, trusting when I shouldnt have trusted. Let me state here that I told the salesman over and over again that I did not want this car unless there was a spare. Well, turns out they did not have the certificate of origination, so I had to wait several days. Because I changed my mind about using my old car as a trade in, I went back and re-did all the paperwork. Then they delivered the car to me - not with a full tank of gas, as promised by the salesman and the Hyundai car sticker. I asked where was the spare and the salesman had the gall to say, What spare? When I reminded him of our numerous conversations, he stated, I didnt tell you that. I didnt promise you a spare. That ensued in an argument, and it didnt end well. In fact, I was instantly sorry I had bought the car. My mistake. I should have immediately refused delivery and demanded to see the manager. We told the salesman to order me a tire, and he said it would cost over $300. Well, why didnt they offer to add one on for $300 when I was paying for the car? Again, he said to me, If you get a flat, just sit in the car, lock the doors, and call the 800 number for Roadside Assistance. More lies.I spoke with the manager the next day and he said they would split the cost with me 50/50. I told him I was furious about the lies I had been told, but 50/50 was the best he could do. Since I was willing to pay $300 the day prior, I told them fine. 50/50 was cheaper than I could buy it myself. Wrong again. When I got home, I started reading the owners manual and on page 10, in fine print, it said that roadside assistance is good for 5 years for everything EXCEPT flat tires when the person was provided with an emergency puncture kit.I had just cancelled my personal roadside assistance plan! How in the heck does Hyundai think a puncture kit is going to help if I have a flat 100 miles from home, or late at night when no garage is open? This is a safety hazard. Even worse, they are using unfair consumer trade practices. The big signs on the dealership wall saying 5 YEAR ROADSIDE ASSISTANCE sure dont have an asterisk and fine print below telling you what it doesnt cover. The salesman never once said they could not offer me a spare and jack as an option. In fact, he blatantly lied and said roadside assistance would cover me if I had a flat.Now let me tell you something Hyundai should understand. I would prefer to have NO ROADSIDE ASSISTANCE and a spare tire than this pack of lies! They obviously didnt do any focus groups before they implemented this stupid marketing measure. They have lost me as a customer forever, and I believe a class action lawsuit is in order. As for the local dealer, they have lost my business. They sell Hyundais exclusively, so they better start praying for their business. They are going to learn that being disingenuous to customers in a small town will put them out of business more quickly than anything else. As for me, Hyundai sucks as a company. Id give anything to go back in time just a few days. Id rather give my purchasing dollars to a company with ethics.

Hyndai has trash vehicles and they don’t take ownership. One recall campaign 181 lead to my valve covers being bad but first I was told nothing could be repaired because my engine is bad. Corporate got involved Eric ** the worst did nothing just boss Jennifer just as bad. I called day after day and she refused to escalate to her boss. Corporate world is suppose to help them customers. Poor customer service get all the heat but Lazy corporate gets all the $$$. Bottom line they want me to pay $387. My car has been parked for 10 days and they owe me $400 plus for rental. I need the highest in command to reach out to me or I go to my local news and all social media. Enough is enough.

If you have a Hyundai do yourself a favor and give it the hell back. Hyundai motor finance is by far the WORST company I have ever had the misfortune of dealing with in my life. Their customer service is horrible, their supervisors are a bunch of rude and condescending jerks and the company as a whole is crap. If they did their jobs at all and gave a damn about their customers maybe their ratings wouldnt be so bad. I lease a car through Hyundai, last Friday I was pulled over and given a ticket (luckily my car wasnt impounded!) because my registration was expired 2 months! Hyundai never sent me the paperwork to renew it so I had no idea it was even expiring. I called them, they told me it was my problem and my responsibility. What?! The car is leased to HYUNDAI! I cant walk into a DMV and ask to register a car that isnt mine without the damn paperwork. Hyundai told me that they never got the paperwork from the dmv... Ok... So your company doesnt look into it. No, we dont do that. Thats the response I got. Basically Hyundai believes they are not responsible for anything. So screw me right? Screw the customer... I pay almost $400 for this car a month and I havent been able to drive it since last Friday! I told Hyundai they should be responsible for paying the ticket I got because it could have easily been avoided if they did their jobs properly and provided the customer with the paperwork. I was told Im responsible for it and its in my lease. Well people of hmfusa my lease also says (Unless the interest or penalties are a result of our negligence).So since Hyundai mysteriously never received the paperwork from the DMV they dont look into it, thats basically telling me as a customer to go screw myself. P.S. I called NJMVC, they sent Hyundai my paperwork. This company gives 0 compassion to its customers that spend all this money and when the customer has an issue we receive no help on fixing it. Friday I was told they dont know why I never got the registration form and that they would send me paperwork priority so I could go to the DMV and fix it. Monday I checked the mail and still nothing. I called them again and the lady told me it was just sent that morning. What?? Ok, now its Wednesday, I STILL have nothing. Called again and the lady told me yet again it was sent out and now I SHOULD have it by the end of the week. What happened to priority? The request is priority but the mail is regular shipping. Why the hell is it sent regular mail if you can see its something I need asap. In order to send overnight we need the customers FedEx account. What?! What normal person has a damn FedEx account? That is the most bs excuse Ive ever been told. Go to USPS, ask to overnight it and bam. We dont do that. HMFUSA DOES NOTHING! This company can be run by ferrets and function better. Customer service is 0 and the company could care less about its customers. Never again will I get a Hyundai. Ive never had a worse experience in my life with a car company. How do they expect people to get to work, go to the grocery store. God forbid I have a medical emergency. Oh well, I cant drive the car. This company is such dirt and could care less about its customers. I have had no answers except the same garbage over and over again, Its on its way, were sorry for the inconvenience, we dont do that, we dont do this blah blah blah. This multi billion dollar company cant spare to pay the cost to overnight a limited power of attorney to a customer so they can get their problem fixed. Nope, screw the customers! Dont ever get a hyundai!!!

I purchased a 2013 Elantra in July 2012. I like a lot of Hyundai owners got the notice of the MPG error. It was nice that Hyundai was attempting to compensate the consumer. I now have nearly 46,000 miles and the car will be 2 years old this July. When I purchase the Elantra , Hyundai advertised 40 MPG, highway mid 30s city. Within 6 months it dropped to 32 MPG. My Elantra gets 22 to 24 MPG. I think its time to get a lawyer. I wouldnt recommended a Hyundai to anyone. They sold me that car knowing it didnt get the gas mileage they advertised. Cant trust them, dont buy one!!!!!! .

My airbag in my 2004 Sonata didnt work. In the accident, I dont understand why the airbag didnt deploy, only the bag from the seat and was not even half-full. The car was totally wrecked, but not from the front at all. Somebody hit me on the front side of the car in the drivers side. I woke up in the hospital with the news that my air bag was not working. Im concerned about this. How we can do something about it?

We purchased a new 2011 Hyundai Sonata in 2012 from the dealership. We actually purchased it for our college students, however, my husband and I liked it so much that, we gave them one of our other cars to drive instead, and kept the Sonata for ourselves. We have told many people how much we liked the value of the Sonata, in price, appearance, reliability and gas consumption. Because we liked it so much, we decided on another Hyundai, and bought a beautiful 2014 black Hyundai Genesis. We have honestly been considering an additional purchase of another Hyundai Sonata for our youngest son. However, our glowing opinion has been cut short. At 98,000 miles, the Sonata began making funny knocking sounds. We took it into our trusted mechanic, and he tested everything, including codes and found nothing. Nor did the knocking continue while he was testing. So I could not recreate the issue.We went on our merry way, oblivious to the impending disaster. At 106,000 miles, the Sonata began stalling out, with the knocking sound returning. I brought it to my husbands attention and by the next morning, when we went to take it to the mechanic, the car would not make it. The engine kept stalling. We took it to the mechanic and he did his diagnostics and announced the engine was shot and he could either replace or we could have it towed to Hyundai dealership to see what they could do with it, possibly offer some assistance. We had it towed to the dealership, and they announced that they would have to submit a request to Hyundai dealership - to see what could be done about a new engine.At first, the dealership said the manufacturer would do nothing to help. We went back and forth, in the hopes that they would re-consider (knowing that we were loyal Hyundai customers). Hyundai responded that if the dealership installed a used-30K mile engine, then they would not offer any discounts or warranties and that would cost us $7500. However, if they were to install a rebuilt from scratch engine, then they would install for $4500. We are heartbroken. Our Hyundai is due to be paid off in November, and now we are faced with a $4500 out of pocket expense and still waiting to hear if there is a warranty for the repair.My husband is meticulous with his cars. We have four cars - A Toyota Sequoia, Nissan Armada, a Hyundai Sonata and a Hyundai Genesis. We had hoped to add a 5th - (another Sonata for our son), but that will not be happening now. Its dishonest to not reveal this catastrophic failure on the part of Hyundai engineering. And we actually selected the Genesis over the Infiniti and Audi - comparable models. I understand there are two class action lawsuits re: the seizing of the 2011 Hyundai Sonata and other new models. If a contemporary car cannot beat the 100,000 mile test, then you should spend your money on another company, like Toyota, that will go the distance. Both our Armada and Toyotas have over 150,000 miles and still going strong and running beautifully. Good luck to anyone considering a Hyundai purchase, Im sorry to report...

Last night my 2011 Sonata would not start. I tried to get a jump start but was unsuccessful. I had it towed to the Hyundai dealership where they told me I needed a new starter. It was not under warranty. I always get my scheduled maintenance done and recently had everything checked. I have about 72,000 miles on the car. I was charged $405 total. What really bothers me is that the tow truck guy told me that he picked up 3 other Sonatas this week with the same problem. This may be a recall issue. Also the passenger seat is way too low.

I leased a car for 3 years. According to the sales person, he told me that the service on the car would be included during the lease period but that wasn’t the case. It seems that he just said those things to make a sell since he was being very pushy from the start. The worst part is that he never disclaimed that by the end of the lease, I would be charged $500 plus $170 for some minor scratches that can occur during a 3 year period.When I returned the vehicle they basically force you to keep making business with them by leasing or buying a new car and that’s the only way they can forgive that $500 fee. When I called to claim, they told me that the contract is not with the dealer but with the company; even though it was signed at the dealer. They also don’t accommodate payment arrangements. Before leasing a car with companies like this, do some research and find what is convenient for you. Instead of dealing with a seller who would say anything just to get his commission and take advantage of you, if you don’t have experience in the subject.

I am the original owner of my 2011 Hyundai Sonata. There has been recall after recall. In August of 2016, Hyundai completed the Campaign 143 Recall (Power Steering). Within a couple of weeks after, my steering wheel starting making clicking noises when I turned. Right after that, my air bag light came on. Shortly after, my steering wheel started shaking when I went over any bumps. Now it is so bad (the shaking) that my steering wheel acts like it is going to pop off of the car when I go over a speed bump! So between the clicking, air bag, and violent shaking, this car feels incredibly unsafe to drive!I called Hyundai and they asked, What exactly do you want us to do? I asked if there was a recall since thousands of people are having the same issue, and the customer service rep said, There is nothing regarding a recall for this issue. I am so fed up with Hyundai. Every time I get my car back from the dealership after a recall, something else happens. I take excellent care of my car and yet it comes back to me from the dealership worse than when I take it in. When will Hyundai finally issue a recall on this as it is clearly a Hyundai faulty part?

In fall 2014, I purchased a new 2015 Hyundai Elantra with a 1.8 L 4 cylinder motor. Since then, the car has had standard interval servicing with full synthetic motor oil, done at the Hyundai Dealership. The car is mainly used for commuting to work, and the majority of the miles driven are interstate miles. The car drives approximately 30,000 miles per year. At 105,000 miles, the car developed a ticking from the front of the engine. The standard powertrain warranty is 10 year/100,000 miles. I took the car to the Stew Hansen Hyundai dealership in Des Moines IA, and they diagnosed it as a worn rod bearing, or rod knock. The service Hyundai agreed to provide the parts, but did not agree to provide the service cost ($2500) or loaner car. At the time that the engine needed repair, I was told that the parts would be in as soon as possible. Joe, my service advisor, advised that other cars that are same make and model has been experiencing this issue after the winter months of 2017. He advised that the dealership had 5 others Elantras waiting for a new engine. He advised that the engine components were not getting enough oil due to a manufacturing defect. Therefore, running without oil for extended periods of time. It has now been almost 2 months, and Hyundai is estimating, but not guaranteeing, that the engine will arrive on April 27th. Which is a total of 3 months since I have not had my car. I have been advised that the engine parts are backordered, which tells me that this is a national problem. I have contacted Hyundai Woodhouse in Omaha, NE and they advised me that they are having the same issues with their customers Elantras. I have contacted Hyundai Consumers Affairs about the issue, and asked for reimbursement for a rental car because the process is taking a long period of time. My consumer claims advisor told me that they could not give me a definitive answer if I would be covered by a rental reimbursement. I then asked to speak to a supervisor. The supervisor advised me that the reimbursement would depend if the part was included in a repair campaign or recall. Upon asking if this part would be covered under a campaign or recall because of the national shortage, she could not given a definitive answer, and advised that my reimbursement claim would be reviewed after the part is fixed, leaving me with no clear answer. My family is currently down to one car, and my wife and I both drive to work, which puts a large amount of miles on our one vehicle. I understand that the vehicle is out of warranty, however, we feel that Hyundai has not take responsibility to ensure customer satisfaction. We initially were grateful that Hyundai was providing the parts, but we feel that no-one should have to wait 3 months for their car to be repaired.

In late April 2012, I bought a LIMITED EDITION TUCSON. What I particularly was interested in was the bluetooth technology with hands-free calling and the ability to load all my IPhone 5 contacts in the bluetooth/navigation/radio part. And I also had owned an Elantra for 10 years, so I was a repeat customer and looking forward to owning another, more updated.This March 4th, I brought my car in for an oil change and for the Auto Butler service that I had paid extra for (total car clean). When my car was ready, I noticed that the lights were on, so I when I attempted to turn them off, they were already off. So after a few tries, the master technician gave it a try also only to be stumped. He did NOT know WHY the lights were not turning off. Keep in mind that this car has just been serviced and everything was OK. So, he took it back in the shop & said hed have to call a Tech at Headquarters somewhere for advice. After having been there from 9 am and now it was 2:30, I just could no longer hang around that dealership so I asked for a rental. The next day, I got a call that they had found the source. It was a faulty FUSE BOX. Thats like the main electric box outside our homes. When does THAT break down? I asked what caused it many times and they have no answer. They dont know. So I asked how come when I brought my car in for an oil change & car wash - everything was fine - and when its complete, this huge event happens. They cannot (or will not) tell me how it happened or what could have caused it!!! A mystery I am not willing to live with. What if that happens again when Im on a highway or out of state? That would drain the battery and more things could happen. So I am VERY UNHAPPY with that occurrence.The next thing is that when I bought my car, the bluetooth paired with my IPhone fine and I was able to sync my contacts. All of a sudden, about a month ago, my contacts were no longer able to remain synced and so I am unable to use the hands-free calling feature for which I bought this car and I must say for the SERVICE so well advertised. Here again - there is no answer to this problem. They are aware that it is happening, mainly because they have not upgraded the bluetooth since I bought the car and their solution is: WERE WORKING ON IT. In the meantime, what do I do?I asked for some type of compensation: a new Tucson (that might have the later version)..., an upgraded car for a reasonable price.... something! But to no avail. I was told by the Gen. Manager that he would like me to drop by to see him, so he can buy me a cup of coffee!!!! CAN YOU BELIEVE THAT?? So those of you thinking of buying a HYUNDAI, think again. After Ive read all of these reviews, it is really sad to see how things have turned out for this company that used to be #1 in service. Now they really dont care! And neither should we!

Their website has an online test drive schedule system and when you get to the dealership the best answer they can give is we just sold the car, Whats the point of having an schedule ahead system if they cant even make sure there is a unit available for the customer to test drive... Well sir we are in the car selling business a mediocre manager replied. So, because you are in the toilet sales business you will just sell me the toilet you have in your office, right? This brand is a joke.

I have owned a 2001 Hyundai Elantra for 3 years and have owned 3 Hyundais over the last 20 years. I have always been a loyal Hyundai owner, but I am now reconsidering that thought. Over the weekend, my car broke down when the control arm broke and left me right where I sat. After some research, I have discovered the part that broke was, at one time, under a recall. I called the Hyundai Customer Assistance Center yesterday, November 26, to inquire about the recall and was told that recall has expired. When I asked about the expiration date of the recall, I was told I would have to call my local dealership to find out when it expired. I couldnt understand why I would have to call the dealership when I was speaking to a case manager as he continually referred to himself as. I refused to call the dealership as someone from Hyundai had to tell the dealership when it expired. When I asked for a supervisor, I was told he was the case manager and his supervisor would tell me the same thing. I again asked for the supervisor and was told he is very busy. I was then put back on hold and had my husband go ahead and call the dealership about the recall and was told the recall was expired but he couldnt tell us when either. When the case manager came back to the phone, his story changed to my car didnt fall under the recall for the control arm issue. So, I still dont know if my car was part of the recall but the recall expired or my car wasnt part of the recall even though its the same problem that caused the recall to begin with. I didnt get anywhere with the case manager at the assistance center nor did I get to speak to a supervisor. I even left my name and number and was told he would return my call but I didnt hear back from him. At this point, my car is still where it broke down and so far, Hyundai has been zero help. I really dont want to put a lot of money into a car that I no longer have faith in the company that made it.

Well I had reached the 100000 mile warranty and engine failed. It is a 2014 Hyundai Elantra. Hyundai consumer refused to pay for another engine. This is BS. I am still paying on my car and this should have never happened. I will never buy another one. I always kept up with the oil changes!

I loved my Hyundai Sonata for the first couple of years. Had a couple of minor issues, but nothing major. After that, things started to go wrong - full throttle pump had to be replaced ($1000) dollars. Last week I hit 100,000 miles on my car. Then the next day the check engine light went on. Took it to the mechanic and they said it was something with the oil pump. They cleaned it, did an oil change, light went off. Next day, light came back on. Took it back, they replaced the part and when they took it for a test drive, the engine began seizing up. They told me it needed a new engine. Had it towed to dealership. They also said it needed a new engine. They told me that since it was over warranty, there would be no coverage. They informed me that the goodwill warranty determination would have to come from Hyundai manufacturing. Hyundai manufacturing told me it was determined by the dealership. I called the dealership again and they sent me back to Hyundai manufacturing.

In March, we had an engine issue with our 2015 Sonata that has less than 8000 miles... It started with the clicking sounds that we hear whenever we hit the accelerator. We brought it to a local dealer. They took 2 weeks to fix the issue. When I asked about if it was all fixed and all was good to go, the dealer said yes and that we shouldnt have any future issues with it. Within 4 days from picking up the fixed car, we start hearing the clicking sound again. We brought it back to the same local dealer to be fixed. Within 3 days of dropping off the car, we received a phone call from the regional manufacturer representative to ask about our vehicle and if the car was repaired. I let her know that we actually had to bring back the vehicle for the same issue just days before she called. She gave me her number and said that she would get back to me within 24 hours with an answer to whats going to happen next. I dont hear from her... Feeling frustrated, I call her to find out whats going on. Since she told me to get in touch with her rather than the dealer, I trusted her and only called her to find out whats going on. I never hear from her... In the meantime, my husband calls their Korean Customer service number to make the complains and only told to speak with the representative who is not returning our calls. She is the one who can make anything happen. WHAT??? We even tried to call different customer service numbers but we are told that she is the one we need to speak to and no one else. Finally after dropping the car off 3 weeks prior, we receive a call from the dealer that the engineer from manufacturer came out to inspect our car and that the entire engine needed to be taken apart to see what is wrong with it. It took 2 days for this engineer to inspect it but no real answers to what is the actual issue. I finally took time off from work to go to the dealer to inspect the car and everything under the hood is taken apart and they said that it will take days to put everything back and repair the issues. While at the dealer, we manage to speak with the Service Manager who said that the manufacturer went cheap way out the first time we brought the car out and they are very interested in our car because for a new car, it is having some engine issue that they cant pinpoint too. He also said that the representative advised him that she has been in contact with us so he doesnt need to call us.Feeling disappointed and frustrated with whats happening with our new car. We tried to get in touch with the regional representative. To this day, we havent been able to speak with her and the car is fixed but the engine makes a lot of noise for a new car especially compared to my dads car that has over 200,000 miles on it and we are just disappointed with our whole experience with this dealer and the manufacturer. We cant wait to return this car when its lease expires in 2 years. Never will I ever buy another Hyundai vehicle. There are reasons why people said never buy Hyundai. Shouldve listened to them.

Wondering if anyone with a 2012 Hyundai Sonata has noticed a ring around the sunroof on the inside lining? I am afraid it is mold. Dealer said mold wont grow on the liner. Anyone else experiencing this? I have the car in the shop right now awaiting a pressure test that I am being charged for to find if there is a leak. If there is a leak... guess what? It is not covered under warranty. The warranty for the sunroof runs out at 1 year, 12k miles. Nice, huh?

End of last year Nov 2011, I decided to buy a new car for my wife. Considering the economy was not so good, we decided to find a car which has low fuel consumption in the category of 1.6 and below. After making various market survey with the explanation from salesman from various model, we decided to go for Hyundai i10 1.25. The consumption is around 18 to 22 km per litter according to the salesman and it is stated in the technical brochures 5.3/100km combine fuel consumption. Due to that, we bought the car. It was delivered to us on 21st of November 2011.On the first day of delivery when I drove the car home on the highway, the car suddenly stopped. Luckily, there was no car behind me. I started the car again and drove it and it has no power. Due to it is near by my house about 4 km, I decided to drive slowly back home and call for Hyundai technical people to take back the car. About half a day, the Hyundai tow car came and picked the car for repair. After about two days, the car was delivered back to me. I drove the car and it looked okay. The next day, I gave it to my wife to use it. About two weeks, my wife drove the car. She relished that the fuel consumption was very high. I took the car and make an official complaint to Hyundai. They check my vehicles and told me that it is not a problem. They also tell me that to send for the first service at 1,000 km.On 7th December 2011, I sent my car to Hyundai for the first service. I also complain about fuel consumption. After the service, I start recording the fuel consumption. From my reading and record, the fuel consumption at average is about 11.5km per litter. On 8 Jan 2012, I make another official complaint and Hyundai do a testing again and they said there is no problem. The technical guy said the fuel consumption is about 14km per litter. It is contradictory with the salesman and technical brochures as mentioned earlier. In this case, we feel that we being cheated by the Hyundai when the technical guy said it is about 14km per litter. The worst is the real consumption according to speedometer and my record, it is on average of 11.5km per litter.I made another official complaint on 30th of January 2012 during my second service. They made another try and said that it is okay about 14km per liter. I told them that I cannot get that mileage. They cannot explain to me further. I made another official complaint on 4th March 2012 and left the car for two weeks until 22nd March 2012 for them to check and give me the result. Unfortunately, when I received the car on 22nd March 2012, they did not make an attempt to check it until the last day they delivered to me, still cannot tell me the problem. I feel that Hyundai has cheated me.On 26th of March, I made another official complaint about it but until today, they did not contact me. For information, I have given the record and data of refueling and mileage reading to them. I do not know if they are interested to rectify the problem or they could not care less about it.

I bought a new 2016 Hyundai Veloster in June 2017. This bad smell would come and go. At that point youd smell the damp smell on your clothes and hair the test of the day. Well that week in June there had been lots of rain, car smell came back. Took the car to the dealership on July 24 for oil change. 25th took the car in for them to investigate the smell. Had a water leak at the roof of the car, where the seal didnt bond the glass roof to the frame. Water had gotten into the car and floor was soaked. Him ** ordered a new roof, carpet, Sun visors, and headliner. Called me to come pick up the car. The car still had the smell. I know firsthand I smelt like the car many off times. Had to go in public smelling like sour mildew from this car. I wasnt happy. Manufacturer refused to stand by its product by honoring what was wrong. Ruet treated me like it was my fault something was wrong with the car. The car needed everything material and electric replaced.She even contacted the dealership to see if the car was drivable with the mold and mildew. My health wasnt an issue to them. The Veloster roofs can leak and cause mold and mildew and that horrible smell. Clothes ruined by that smell. Cant get them rid of the smell as they sat in the car as my back up clothes from walking. I still have the paperwork from the car that smells and it was in the glove box.

I have been overcharged by $150 and then they cancelled my account. There are no supervisors to talk to and no one to own this problem. I have called the corporate headquarters and was advised there is no one over BlueLink, therefore; customers have no options for anyone to get problems of overcharging taken care of by this pathetic company.

MY 2013 Hyundai was purchased brand new 7/23/13. 10/22/13 the driver side wheel well cover splash shield broke while I was on a major highway. I took the car to the dealer the same day and was told the warranty did not cover this part. I was told it had to be replaced as it kept dirt and road dust off the engine. The dealer made it sound like this was a major part and HAD to be replaced. The cost was $162.10. 5/2/15, the same thing occurred and I did not hit anything. I feel should be covered under the warranty. In addition I do not think this is a critical part that has to be replaced to protect the engine. The part is 86811-3Q500 Guard Assy - Fr Wheel LH.

Id like to bring to your attention a series of events that reflect a negative attitude and disrespect towards customer of Hyundai Motor Finance by the employees of HMF. In September 2012, I financed a vehicle through Hyundai Motor Finance. For reasons beyond my control, I have been past due on my $550 monthly payment since last November. I have, however, made every attempt to make sure my payment was received before the 30 days late to ensure I dont receive a negative credit history. I made my last payment on April 27, 2013 26 days late. However, HMF placed my account at over 30 days past due which I know will reflect negatively on my credit.I have now accumulated several late fees, and I understand that. My biggest complaint is the approx. 10-12 harassing phone calls I get, sometimes on a daily basis! Customer service employees, as well as their supervisors, seem to be oblivious to what the customer is telling them. They are rude, disrespectful, and completely inattentive to customers trying to work through difficult times. I am positive that the number of consumer complaints towards Hyundai Motor Finance is already hurting Hyundais business model. I had such a wonderful experience with the salesman and dealership I purchase my car from; its just a shame that relationship is being destroyed by the finance division of your company. Somebody do something to correct this awful experience!

Non- uniform & Excessive Tire Wear. There is a documented history of this problem in 2011 & 2012 Sonatas. In to the shop after 2000 miles for slight steering problem - Results - The Dealer checked out the car and determined that it was not one included in the recall so there is nothing wrong with my car. Back to the shop at 10,000 miles. Left front and right rear tire wearing and cupping on the inside. Result - told to rotate tires. Tires had been rotated every 5000 miles. At 20,000 miles the tires were making so much noise it sound like I was running big off road tires on pavement. I called Hyundai customer service and got a service number to have the car checked out. They put the car on the rack and said Everything is in spec. and wear is consistent with the mileage. I showed the service manager the tread depth readings I had taken on each tire; inside, center and outside. He just dismissed me.At 27,000 miles I couldnt stand the noise so I bought new tires (not from the dealer) from Pep Boys. They had an old time alignment guy that adjusted the camber on the rear wheel but there was no provision for adjusting the front wheels. I also did not rotate the tires again. The rear wheel adjustment did help but it was very obvious the front was still wearing badly. At 70,000 miles I bought another set of tires because of the noise. I kept the old tires, took pictures of all of them and went back to the dealer. He had his people look at them and they all stated the tires had uneven wear and cupping. I am now pursuing getting the car fixed (Good Luck). I do have a case number, but I will have a hard time getting the service manager to move ahead. I have also filed with the BBB but they said I have too many miles on the car. My next best recourse at this point is to keep the pressure on customer service. There is a documented history of this problem in 2011 and 2012 Sonatas. Please let me know if you have any experience with problem and with Hyundai.

We have had the 2014 Elantra a year which we bought directly from Woodland Hills Hyundai dealer. It wasnt cheap, as with the extended warranty of 100,000 miles it came to $24,000. We were never told the car did not come with a spare tire. We spent the evening of fathers day being towed back to the dealer and missing our plans because we got a flat tire. The response I was given as its like this in all the cars now. I know that isnt true, because we also bought a Toyota and Nissan which have spare tires. For a company that prides itself on safety, not having a spare or informing the purchase that there is no spare, is not ok!!! The car drives fine, but this to me reflects very poor customer service.

I just bought a 2013 Hyundai Sonata. The steering wheel locks (and clamps down electronically where you have to be strong to turn wheel to turn key) and I cant start the car. I need another person to turn the steering wheel because it locks so hard. I have been stranded twice where I needed help. Hyundai wont stand behind fixing it. They say it is the way it is designed. Something should be done about it. I had it in service a few times. I have a car that will not run. And when it does, it has the roughest ride of any car I ever had, especially on the freeways. I am 87 years old and between the rough ride and now this starting problem, Im very upset that I have to fight to get my money back. This should be a recall item. What do we do? Doesnt implied warranty state that I will get a car that I can start and that I wouldnt be stranded in 105 deg. heat like I did? It is a serious health and safety Issue.

Very durable vehicle that lots of extra perks like electric seats, blind spot mirror, Bluetooth and back up camera. I have owned this Hyundai Tucson for a year and have not had a single problem with it.

We have 105633 miles on the 2006 Hyundai Tucson that failed (engine overheated) in the middle of highway when my family with two small children were traveling. No warning and it was an abrupt stop. Called 911 and emergency responders pushed the car to the side. We towed to a dealer who said head gasket is blown and only fix is to replace engine. To further diagnose, the dealer needs approval from Hyundai but, Hyundai says, they will not do further diagnosis because their warranty covers only up-to 5 year and the vehicle can fail after 5 years. They insist there has not been any manufacturer recalls but, I asked them how do they know if there is no recalls if they dont diagnose? Their response was even worse than the ordeal we have gone through. We were almost killed driving this vehicle. Never buy a Hyundai that can only last for 5 years and get killed.

My window washer system has failed three times. After taking it to Jon Hall Hyundai for two times, now when I pour the window washer in the reservoir, it leaks right out. Now the dealer is making me wait over a week for a third warranty appointment. I called the corporate office, and they took my complaint, but they said it would take three to four business days before they will contact me. That’s about as long as the dealer is making me wait to try and fix my problem for the third time.

I am pleased to inform I am a principal. I am Bharathiraja, **. I purchased a new i10 Era on 31.12.2013 at Pudukkottai Arasu Hyundai. Within two weeks, my car battery problem. I checked in a private battery center, they certified that cell weak, so replace the battery. I informed to service center. They said battery is ok but I am not satisfied. Replace and give new battery. But they did not change, they gave old battery again. I tested again, the same problem appeared. This is not good manner to treat a customer. I feel that I would have gone for some other car company. Please take necessary steps to solve my problem.

I am completely disgusted with this finance company and people need to be aware of what they are dealing with when it comes to getting a loan from HMF. I set up auto-pay so that I would ALWAYS have a timely payment on my three year loan. Paying on time is very important to me and auto-pay seem like the best solution to Hyundai getting their money on time, every month.It came down to the last payment and this payment was never auto-deducted. Unfortunately for me, I didnt realize this policy of theirs that the last payment would NOT be auto-deducted. What made this so bad is that I didnt find this out until I was 45 days late in payment and Hyundai had already reported this on my credit! I still cant get over them reporting me to the credit bureau when they could have easily communicated what they needed from me to take their last payment.I immediately called to get clarity on why they were telling me I was late in payment with this statement I received just today when they had full ACCESS to my checking account!! They told me that they have a policy built in the contract that states first and last payments are NOT auto-deductible. OK, so somewhere in the fine print is this policy when I bought the car. Being a long time Hyundai customer that is always receiving mail from them, I find it interesting that a courtesy reminder notice with the last statement isnt enclosed for people that rely on auto-pay?I just know that I dont deserve to have my credit dinged because of some nonsense they put in a contract I signed three years ago! I have never made a late payment on the car and common sense would tell you that I counted on THEM to take what was owed out of my account. Obviously, they do this to make a few dollars on interest and late fees. The consequences to an honest consumer with something like this are that they will have their credit report dinged and a fight on their hands to correct it. This is no small matter. This incident is enough to not only make me committed to NEVER buying another Hyundai, but to put the word out there to others to NOT do business with them - at least when it comes to loans. HMF is the lowest of the low. The car itself, a used 2008 Elantra, has been a pretty good car to have. Still, Hyundai lost a customer because of this. BTW... their customer service are some of the rudest people I have ever dealt with too!!! No empathy, no care. I was treated like a dumb deadbeat. Never again!

I bought a 2011 Hyundai, I was the second owner. As I was going to work I pulled out onto a main highway where the motor made this horrible noise and stopped, leaving me in terrible danger. People helped me push the car to get it backed off to a bit of safety zone, I had to have it towed to a garage. This car had 82,000. miles on it, it seems the motor was gone. It was then towed to the dealership, where it sat for 4 months before anyone even took a look at it. I keep calling them frequently about it and was told, they had so many cars before me in line they didnt have time to work on it.I had to find other means of transportation for work and other necessities. Only to be told because I was 2,000 over the second owners warranties that Hyundai refused to replace it. They had a class action suite against them, I was notified, but didnt have a problem at the time I was notified. Why would I spent $6,000 for a new one of their motors when the one I had was no good? I was told of others the same dealership that they had replaced motors with the overage mileage. I had expected to drive this car for at least 200,000 plus miles. Just goes to prove not all Lemons are yellow!

I been having Warranty Issues since I bought my 2010 Elantra . Starting out with failing Brake Lights to causing misfire and to end it the EPS. When going to the Dealership for the engine issue, I had been told I have water leaking into my cylinder that needs to be cleaned out due to my car not having the engine light on. The same day the car had seemed to misfire and the engine light came on. I drove to the first Auto repair shop I saw and they run the diagnostic and it showed a code. They told me the issue was under warranty and I should bring it to the Dealership. I asked if they could clean the grease out a little so it would stop jerking. They did. I took it ten miles down the road to the Dealership and left it with them. Next day, they called me and told me all I had is some water in my cylinder and that it wasnt covered by warranty. So when I got to the dealership, he showed me the bill what was even more as that from the repair shop to fix the gasket. They explained to me they couldnt pull a code and the code given by me to them wasnt making any sense. So I took my car to Firestone and had them look into the so-called water in my cylinder. As they they couldnt find any water anywhere. Long story short, they didnt honor the warranty at all. Now the EPS seems to be failing and Hyundai expect the code to to read in order to honor the warranty. Well Dear Hyundai, the EPS dont stay on and you cant pull a code because no one be able to drive with the EPS out to the dealership so they can see the light is on. So again another bill on the Buyer cause Hyundai. So what Im trying to say is buying a Hyundai is a waste of money. They also stated what I called and complained, You dont have any Oil Changes on file with the dealership. Really I never had any issues with my VW when I took it to the Dealership about anything. And they did listen to the customers concerns and try to help and not send you out with issues that they didnt want to fix under warranty.This was my first and last Hyundai I had Purchased.

Driving a new 2019 Tuscon Elite AWD. Car is good but had a alignment/steering issue from day one. Issue was addressed after four attempts and four months, although at a Ford Dealership. No issue with vehicle or even local dealerships. Issue for me is with the parent support team in CA. After months of steering issue finally opened a case with Hyundai Corporate. Cutting to chase, the folks in corporate are rude, did zero to help or expedite addressing issue and essentially deflected any liability what-so-ever. They opened a case I thought to help me, then never followed up, returned calls, answered emails - absolutely nothing! So again decent SUV, great value, but absolutely the 100% worst national customer support line Ive ever had the dissatisfaction of working with. If you a like a good value, then Hyundai is a safe bet. If if you also like a fair and open OEM who is concerned with customer feedback with new car issues, then run as fast as you can from Hyundai based on this writers firsthand experience.

Airbag light on with code B1448 OC Passenger Sensor Mat Defect. Now the passenger side airbag will not deploy in a collision. Hyundai should put out a recall to fix their mess on this airbag issue.

Owner of a brand new 2017 Equus. This is their top of the line luxury car which they have decided to quit manufacturing. First and foremost their whole marketing campaign about picking your car up and providing a replacement of similar kind when needing serviced was an absolute fabrication. After the Iast few month dealership just said, Sorry we don’t do that now. So much for honesty and follow through to commitment.Next within the 1st year and a half I had to have the dashboard replaced as it fell apart. Then my mirror on the driver side just fell off. Then the radio would not work. Just come on and off - ended up charging me for a new one but didn’t fix the problem. Now the car is overheating and to fix the radio like they should have done to start they now want to charge me several hundred more. I could go on at length on more problems but no point. I am writing this for one reason to warn others about this unbelievably crappy car with a $70,000 price tag. If you gave me one I would give you $500 to tow it away which you would get used to doing in a short period of time anyway.

I have a Hyundai Elantra 2006. The air bag light came on without a reason, and when I checked with Hyundai maintenance in Jordan, they said that we should replace the airbag computer and now its broken! It got broken without a reason! This will cost me $750! They cant reset a light or a computer?

I purchased a 2020 Sonata Ltd 1.6 Turbo in March 2020. Since day one the engine has had a burning smell and I’m wondering how many other Sonata owners are dealing with this. I’ve taken the car in 5 times. They’ve done pressure checks for leaks, reached out to other Hyundai service centers and gone over the car with a fine tooth comb without finding the problem. I reached out to Hyundai Consumer Affairs who basically told me to live with it. So I’m asking, if there are any other 2020 Sonata owners with this problem, don’t let the service center tell you the smell will go away because it won’t. Call their Consumer Affairs at 1-800-633-5151 and lodge a complaint. I paid almost $40k for a car that I can’t even park in my garage because the smell is so bad and Hyundai wont address my problem. Also, if you’re thinking of buying a Sonata be sure to turn it on, raise the hood and put your nose down near the radiator. If you smell that burning coolant, WALK AWAY!! So so disappointed in Hyundai.

I bought my daughter a new 2004 Elantra GT. The dealer have not been able to correct a starting problem with the vehicle. The dealer could not solve the problem while the vehicle was under factory warranty. And until this time, the dealer have sold us parts that we didnt need, saying that the various parts would solve the starting problem. Nothing they have tried have worked. Never will we ever purchase another Hyundai.

I would give this company 0 stars if possible. My 2016 Sante Fe motor messed up while on a trip out of town. It was covered under warranty. Left car in Arkansas to have it repaired. Was told by consumer affairs the dealership would provide a rental or I could rent and be reimbursed up to $25 a day. We got the only rental available in this small town which was $100/day. I was not contacted by this company for over 3 weeks, stating they have not yet assigned a case manager. When I finally got one, he was no help either. Told them I can’t afford to keep renting. He pretty much had me do all the work!Contact dealerships asking for loaner, which they say they don’t have. They really need to change their policies. Asked them to tow it to my local dealership thinking they could repair it more quickly. Of course, they left that up to dealership too, which refused. So now 10 wks later, car still not fixed and over $5k in rental costs. They need to take responsibility for these dealerships that represent the Hyundai brand! The only explanation they give is we have no control over the dealerships. I actually love my car, but this company in general needs to improve on service. I won’t ever purchase another Hyundai based on this experience.

Very, Very Bad Customer Service at Rally Hyundai-Palmdale,CA - I was treated horribly by the Sales Manager. His name is **, at least thats what he told me. After test driving a few cars and ready to go home and ponder, I was told by the sales associate, Kyle, was going to the back to see if they had exactly the car I wanted. Two minutes later, Kyle returned with Randy. I explained to him that I was just there to test drive; I had already researched the car for almost 2 months so I knew just what I was getting. So Randy started immediately, he didn’t waste any time. “What payments can you afford?” “Ummm… no thanks, I dont want to discuss price, thank you, I just wanted to test drive.” “Well, why not? Why do you want this type of car? Why not another? Oh, thats not what this car cost. Oh the car you test drove couldnt have felt that way. No, no, no.” Discredit, discredit, discredit. The language he used was rude, forceful and disrespectful. “Forget about your research, it’s all wrong.” He wanted me to go inside so that he could show me his numbers. He was a lot like a bully and he tried to intimidate me. But I stood my ground and refused to follow his lead. Mind you, this was all after I explained to him that I didn’t want to buy today, only a test drive. After he saw that he could not intimidate me, he became very upset, glared at me and began his rant. You just dont believe me. Youre not even listening to me. Were done here! Calling me a liar to my face! I thought, “Uhhhh... who called who a liar? What just happened?” Well when he was done with his rant, he walked away. The only thing I was able to get out after that was, Thats unfortunate as he stumped off like Rumpelstiltskin. If he had just allowed me to leave nicely, I would have returned to purchase the car I wanted. I guess he thought because I was alone and a woman, that he could bully me into doing something I didnt want to. No one deserves that type of treatment. And after reading other reviews on Yelp, it turns out no one is allowed to test drive at this location unless they plan on buying. Something needs to be done about this bully.

I had to laugh when I read Hyundais stated goal which they claim is to create satisfied customers, because this has not been our experience at all. In fact, my wife and I have made a promise to each other to never buy another vehicle from this dealership or another Hyundai period. I have to tell you, we usually buy new vehicles every 2-3 years because we dont want to deal with any service issues as we are busy people. Changing oil and general maintenance is about as much as we care to deal with. We normally purchase our vehicles from Toyota. In 30 years we had never had trouble them! In fact, we never had to do more than oil changes and basic care. They never broke down, all their parts worked at all times and we never got a lemon. We were so satisfied that although we wanted to try a Honda last time we were apprehensive. However, we LOVED our CRV! I miss it, and regret trading it in because unlike the Hyundai, it worked! Our CRV required mechanical assistance once in the first five years! Very shortly after the warranty expired the transmission went out! I was horrified, because I knew my warranty was up but Honda didnt think it was fair as our warranty had just ran out. Not only did they fix it free of charge, it was too new so they could not find a rebuilt transmission and put in a brand new transmission! That is the level of service we are use to, and we have found Hyundai to be the exact opposite!Our experience has been disappointing at best. We have been lied to, deceived, laughed at and disrespected. We got the runaround from the very beginning when we agreed to allow the salesman run our credit for a particular vehicle. We made it very clear that this was the vehicle we were interested in. In fact, we refused to let him run it until we picked out the vehicle we wanted to buy...then in the middle of the deal our salesman got up and left and another one came out to finish the deal. This shady salesman made the first kid look like an angel. This guy switched us into a vehicle that had more wear and mileage without our consent. My husband was exhausted after they wore us down for hours and decided to just get the car, but then we noticed that things were not working on the way home...both sales people said that I could plug my iPhone into the USB to charge it. We travel a lot and this was the main feature that had us interested in this model and it was the deciding factor on buying from Hyundai. The second salesman told us that he knew the owner personally and that the owner prided himself on providing excellent customer service and that he had his number and if he was unable to help us with any issues we could call the owner himself and he would take care of it. I later asked for the owners phone number and was laughed at and refused the number.However, that USB port was the initial reason why we chose the Hyundai instead of some of the other vehicles we had looked at around town. When we purchased the vehicle I asked about a second key and the salesman assured me he just needed to look for it and that it was there...because he had it earlier that day. When I reminded him we needed that other key fob, he looked for it and claimed it was missing and assured me that they could simply make us a new one real quick. I was concerned. He never found it. Now I am even more concerned because it is totally possible that these unethical people that I dealt with may have said key fob! After the deal was done, the story changed so we would have to make an appointment to get that key fob made. We reminded the salesperson again before leaving and he said he would call with an appointment time.On the way home we found something else wrong in the vehicle. We were never allowed to even test drive or choose ourselves! That USB port did not work at all! I was told that I could charge my iPhone with this USB port. I asked several times if they were sure it would work with my iPhone 5C and was assured that it would. I was upset because we made it clear that we wanted to buy a new car and I was assured that this vehicle was never used for anything but test drives. I dont know of many dealerships that allow animals on test drives. Yet, the air conditioner was blowing out pet fur! Upon further inspection I found dog or cat fur all over... I am allergic to cats and most dogs unless they have hair instead of fur and this was fur.Also, on the way home we stopped at the store and planned to stop a few more places as well but we could not get the back hatch to lock...which was a security and safety concern. I called and most of my concerns were dismissed and made light of. The second salesperson (they switched in the middle of the deal) did not believe there was dog hair so he wanted us to bring the car back to show him, so we did, driving all the way back to Bend. I think he knew it was there all along but figured we would just not want to hassle with it. I was insulted as he made it sound as if I was a liar which took a lot of nerve after just making one deceitful claim after another to us. He made me think that we could exchange the car for another new car and this was the only reason we agreed to that drive. He acknowledged the presence of dog hair and did not know how that got there. We do not own any pets. He basically did nothing to assist us at that time and thus the trip was a waste of our time. He promised to make an appointment to have the fur removed and all scents removed and to have car mats installed.The salesman called to say he made an appointment to have the car treated to eliminate scents and hair, have the USB port fixed and the back latch fixed. After calling to insure the parts were in we arrived at the appointment and were asked, Oh did you make this appointment online? All of the parts were not there but they said they could replace the key fob and that they kept the mats in stock and they did not need to be ordered as the salesperson stated! However, the machine used to get out the hair and scent was never arranged.I was there all day long. They wanted me to make yet another appointment to finish the work. Then they wanted me to leave my vehicle for a few days so they could order the part again and get it fixed. Its a good thing I did not agree to that because it was at least two weeks before they called back! My husband did not trust them by that point anyways and flat out refused to let me leave the vehicle there. They claimed that the treatment for the hair would take most the day so I suggested that they just fix the latch and the key fob and make it right in some way as I had picked most of the hair out of the vehicle myself by the time of the appointment (resulting in an asthma attack). I could not drive it the way it was and had to do something. That day they literally had not done anything all day long. The key fob was not fixed, they said they ordered a defective one and they needed to reorder that... The only thing that was in and all they did all day long was to put in car mats that would have taken less than five minutes yet they made me wait several hours...only to tell me that I would have to make an appointment and return to Bend...yet again. Before they even started I asked them if they had the parts and was told yes. This has been a huge waste of my time for a car I never wanted. I wanted the one we test drove that they sold out from under us. This is hardly a way to make a customer satisfied!So, we came back today and guess what? Even though we checked twice this time to make sure parts were in, they were not! We were lied to time and time again. I have the messages from both incidents and both messages say all of these parts are in...yet they were not. Yep, we got there today after calling and speaking with Mr. Nasty Tude, I mean Mr. ** and was assured once again that the parts were in. When we arrived ** was there and we told them we had a bad experience last time and wanted to make sure all the parts were really there before they started as we did not have time to waste. He was rude which just added to our frustration. My husband told him that I had already spoken to someone in Corporate and to just leave the hatch alone and fix the USB. He gave me a smart ** acknowledgement and held out his hand for the keys. It was a good half hour before they took the car back even though they were not busy and there was no vehicle in the bay they pulled it into. ** was nasty saying we must have made this appointment online...that seems to be the standard answer for everything in your non-service department. We did not make this appointment online.WE did not want to make another wasted trip to Bend so even though after two weeks they finally called to tell us that the part was in we called back before leaving for the appointment this morning to insure that the parts were indeed there. We asked ** when we arrived and he said all of the parts were there, they were not but he did not care and said we would have to make another appointment to come back. When we told him that we called ahead of time to insure the parts were in and checked with him when we got there he got even ruder and said that he wanted us to leave and never come back into the service department/dealership. Not a problem! But please know that I will be reviewing this dealership and that this time I will contact corporate in writing for legal purposes.Please note that I have not forgotten my promises to add reviews. I have a draft ready to go and my husband is currently working on the complaint for the BBB. We have given your dealerships more opportunities that it deserves. We would love to prevent this, we want you to make this right, go back to the beginning and give us the vehicle we ran our credit to purchase. The same one or a 2015 model that is brand new without scratches, dirt, dog or cat hair, etc. We should not have to deal with defective parts, as we purchased a new vehicle, not a used one! Written promises were made and part of our purchase agreement. The dealership failed to meet these and therefore it cancels this contract and we want our Honda back within 7 business days or we will take legal action. We have given the dealership many opportunities to make this right with no resolution and have been treated with grave disrespect. This is the worst car dealer I have ever dealt with and I will be filing a claim with the BBB.

I bought a car from Hyundai in 2018 Of September. I have had this car for not even 7 months. Bought it with 7k miles on it and I’ve never missed a payment and was always a valued customer with my parents always owning one too. So when I bought the vehicle it had no recalls on it, one day I saw something online about recalls so I ran my vin to see if my car was part of the recall and it was and the recall was for the ECM, so I taken my car to Hyundai in Manassas, Virginia and got the recalled fixed. They told me all is good and my car is ready to go.Two weeks later my car goes into limp mode and won’t go over 20 miles a hour, I called the dealership nearest to me and asked them to take my car in and the one I called was Hyundai in Woodbridge, Virginia. They said they would not take me because my car was not purchased there, even though this fell under a warranty recall, so I called Fairfax Hyundai Virginia and they said that I could bring it in. Well I waited 4 hours for a tow truck and it finally got there and we headed to the dealership. I get there and waited 2 more hours for someone to run a test on my car to see what was wrong with it and it came back as I needed a new engine. Being told I need a new engine I was put in a rental car for about 3 months and I waited and waited and called at least once a week for an update. Felt like I couldnt get anything out of them besides, It’s still on back order.Well finally I get a call from the dealership saying I did not need a new engine, and all it was is a wiring harness. So I waited 3 months thinking I was getting a new engine and all I got was a new harness. Well finally I picked up my car that day they called. Returned the rental and I was heading home down I-95 in Virginia going 70 down the interstate my car completely shuts down on me and wouldnt turn back on. So I was able to safely pull over with my niece in the car with me, I got to the side of the road and called them again to explain what happen. Well they asked if I could bring it back in so I did. My car then stalled out and went into limp mode 8 more times on my way 45 minutes back to the dealership.I drop the car off and the dealership ran it over the weekend and I get a call back on a Monday and they tell me they couldnt find the problem and nothing was wrong with the car. I get back in my car look at the mileage and it was exactly the same from when I brought it in, knowing that I am now mad. My wife and I with a baby in the car refuses to drive the car and I’ve had it parked at our house. After contacting Hyundai America and speaking with someone named Anthony I asked nicely for them to take this death trap away from me and he said that he would do a case for me and he would keep me updated. Well that was 2 weeks ago today, I still havent heard from him and I’ve called multiple times a day for a long time and it goes straight to voicemail. I’ve left countless voicemails and still no response. I personally would never recommend Hyundai to even my worst enemy after the experience I have had with you all and I will never own another in my life.

Saturday, August 13th, I purchased a 2016 New Hyundai Tucson Sport from Empire Hyundai, Inc. in the Fall River, MA branch. The vehicle had 19 miles. I did a lot of research on this car, dealing with Kasey **, the internet manager of Empire Hyundai. We had a very lengthy phone call and email conversation, where she gave us the final price, everything included. My husband and I wanted the purchase to be hassle-free, considering the drive to pick up the car was 40 miles from my house round-trip. We asked Kasey to start the paperwork for us, which she gladly said yes to. She assigned us to the sales person Rob **, who then brought us to Tyler **, the vice president and financial manager to get all the paperwork signed. Within 20 minutes we were able to see the vehicle. However, before we looked inside, Rob ** informed us that there were three cigarette burns on the passenger seat, but reassured us that it would be fixed and that they would provide us with a rental car at no cost to us while they do so. My husband and I left after, and on that Monday morning I called and asked if the rental car was ready because I had to work that afternoon. When I arrived, Rob greeted me and brought me to the receptionist, who said there was no reservation for a rental car for me, so she called to get one. About fifteen minutes later, Kevin ** from Enterprise came to pick me up and bring me to their branch to get the rental. It was not brought to me. Kevin apologized that they did not have a reservation for me for a rental. The only car available due to the lack of reservation was a 7-passenger Grand Caravan. Three days passed and I did not receive any calls to inform me of the progress of my vehicle. I called once with no answer. I called once more and asked to speak to the owner, but he was not in that day. I then asked to speak to the vice president Tyler **, the son of the owner. He told me he did not know anything about the progress of my vehicle because he works for the financial department. I demanded he do something, considering he was the vice president of the company. He then transferred me to Rob, who informed me that the car was not ready yet because they had to purchase a whole new seat, and the workers had to install it.I told him I was getting impatient and displeased, considering I was forced into driving around a huge caravan, and told him if I did not get more answers on the progress of my car by 4 pm, I would consider returning the vehicle altogether. By 4:30, Rob called and said that the vehicle was ready to come pick up. I got there and looked at the car, and it was filthy, both outside and inside. I told him that the least they could have done was to wash the car after all my troubles. He told me to sit inside and wait, as he was dealing with other customers. I waited for about a half hour before I spoke to anyone else. No one would come speak with me, especially the manager, Paul **, who I had asked for. Finally, the lease specialist, Donald **, came over to me and asked if I would be happy if they cleaned the car and put gas in the tank. I thought it was quite unprofessional that that was all they could do for me after the trouble Id gone through. As I was about to leave, I asked them why the manager, Paul, was not on that night, and they informed me that he in fact was the entire time, and he did not bother to come speak to me the whole time I was waiting to talk with someone. They got Paul to come speak with me, and he offered to install a remote starter. They also said they would put covers on the front two seats. When I got the car back again, the seat covers were still in the process of being shipped, and the remote starter was not working correctly. It started by itself five times in one day in fact. Therefore, I have to bring the car to the shop to get that fixed, while still waiting for the seat covers, and on top of all of that, there is a hole in the flooring below the passenger seat; a flap that looks as though it should have been glued down.Needless to say, I had an awful experience at the Empire Hyundai car dealership and would not recommend anyone to buy a car there, especially at the Fall River branch. These situations should not be occurring when youre involving the purchase of a $31,000 vehicle, a brand new one at that. My boss, the Operations Director at 99 Restaurants, also shared with me a similar, awful experience he had had at Empire Hyundai. I hope that this will bring attention to this dealership, warning others to steer clear and pursue other dealerships when purchasing a car, and hopefully enhance the performance of the way this business is run. Thank you.

I was just sitting here thinking, how I am so glad I trade my SS Camaro, for my Kona, as I drive to Fl from NC, once a month, $68 round trio in gas, plus all the safety features it has. Its small but can get up and move if I need to, small but mighty. Its quiet and comfortable, very roomy inside plus the lime green color is very cool. Im happy to tell the world about my Froggy, Hyundai Kona, I love it!

One major deficiency with Hyundai USA customer service is some of the Reps who answer customers questions provide wrong and misleading answer, and this could hurt and harm both customer and the company. I did get wrong answers to my questions several times. One Rep who has a clear understanding of Hyundai warranty did provide me with the correct answer after I have made several attempts until I lucked out with one customer Rep among many who resolved the issue. Hyundai dealer should also have known what is and is not covered under the warrant. Hyundai did agree that the work done should have been covered under the warrant and now the dealer will reimburse me for the charges that occurred in 2013. I do admire the fact that this particular Customer service Rep, he/she did not provide his/her name, was honest enough and put the effort to resolve the problem. I am now very satisfied with the resolution and will definitely consider purchasing another Hyundai car, assuming they invest in training the Customer Service Dept. as well as the authorized dealers on the various aspects of the 100,000/10 years warranty.

On vacation in middle of nowhere, the remote would not work, used key to get in, car alarm went off and did not stop until the fuse blew. I contacted Hyundai and was told even though I bought the remote start from the dealer and had them install it, Hyundai considers it an aftermarket part and I was responsible for the blown fuse and any other damage the remote starter would cause to the car. They have no idea what bumper-to-bumper warranty is.

They have exaggerated mileage claims. Hyundai refused to help with my complaint about their claims of 30 mpg (city) and 40 mpg (highway) on my 2012 Elantra. I have yet to get 28 mpg while driving as economically as possible.

My 87 year old Mother took her 2010 Hyundai Elantra to her local dealer who has always done her oil changes. She received a call from the service manager telling her the underside of her car was so severely rusted that repairs would be so expensive. He suggested she get rid of her car stating that it would be dangerous for her to drive it. Her car has 19,000 miles and is two months away from being paid off after a five year auto loan. The car had last been brought in for an oil change in December 2014. No one ever mentioned any concerns about rust only five months ago! So, apparently all of this rust happened in a period of four months! I went with her to pick the car up. We are scheduling a second opinion for this week. Something is just not right. To be continued.........

I have dealt with corporate for over a year to try and get the power of attorney to do a state to state transfer and they lied each time by saying that someone else mailed it to me to shoo me off the phone and caused me to have to get a ticket from the police due to their negligence and disorganization. I was unable to ever get a power of attorney until I called corporate several times and explained that this was a breach of contract by not sending me the necessary documents. I will never again lease from this company and I wouldn’t recommend to anyone.

Glendora Hyundai gives the best service and value for your money. Ive purchased my last 3 cars there and have recommended this dealership to family and friends. I will never buy a car from anywhere else and will always buy Hyundai vehicles.

On December 23, my Hyundai vehicle was repossessed. I was shocked! I double checked my online bank account and could not find any lapses in payments. I tried calling them on December 24 and of course no one was in. I kept trying and finally reached them on Dec 29. When I called them and they said their records show me 41 days late but could not give me the exact information on when I missed a payment. There was a bunch of double talk about how much principal and interest had been applied and they tried to avoid my direct questions such as when my payment is due, what my minimum payment amount was etc. This is no way to do business!!! Then they tell me in order to reinstate my loan, I have to pay $1038 plus repo fees, plus storage cost of the vehicle. Then she tells me that the repo lot only holds the car 2-5 days. That the car had already probably be sent to auction. They have violated my rights in so many ways. Just do yourself a favor and steer clear of Hyundai motor finance. FYI... they and Kia are one in the finance area. Buyer beware!

Single mother of 3 small children. Barely scraping by only to have my Hyundai that is still under warranty blow the engine. Drop it off at dealership and was told a week till they could look at it. It’s been a month! And $1400 in rental car fees that I don’t have! Now I am completely without a vehicle and NO ONE, not consumer affairs, case manager, service dept itself can give me at the very least an ETA on when I can have my car back. Pathetic way to run a company. The guy who sold me this lemon at Hyundai of Fort Myers, the people refusing to call me back at Gainesville Hyundai and Corporate Hyundai who basically just say “I’m sorry” but have no solution. I want to thank you for putting my job on the line and leaving me and my kids stranded. I will never buy another Hyundai again!!

I bought the car in November of 2010, and its been a bad experience since having thought of buying the new car from Hyundai. My car has been taken four times for A/C problems to Hyundai, but still the same problem persists. Secondly, the car is has started to get rusty within nine months time, and there was no one from Hyundai to talk to with authority.

I have been trying to get my title from Hyundai for 2.5 years. When you call customer service, they tell you they will send an email to titling, but have no way to directly contact them. GARBAGE. They get no feedback from titling if there is an issue, so you have no clue how to proceed. A glass hammer is more useful than their customer service, and they cannot get an answer from anyone. It is an electronic title. Someone has to have the power to push the right button. This is beyond stupid at this point. I will NEVER buy another car from this company.

First of all, I love your vehicles. But your finance company leaves a lot to be desired. I have never seen a company with your prestige have such a problem hiring quality people to assist with finance problems. So unsatisfactory. I might consider another company when my lease reaches fruition.

From the car buying process, getting the car serviced, returning and paying off the car, this experience was a nightmare. I was constantly told one thing, only to be misled and overcharged. I wouldnt recommend buying a car from Hyundai to anyone. Save yourself the money and headaches and go elsewhere.

Not only did our Sales guy sell us a car without the one feature we requested (auto-start), but it is now in service for the 3rd time due to what feels like engine failure when accelerating. Last 2 times Hyundai of Paramus service department stated that since they could not duplicate the issue, that they considered the issue resolved. This time, they did a tear down and are telling me it is the automatic clutch. They said that we beat on the car and thats why. I am 40 years old, live in NJ (the land where traffic happens everywhere, every day) and most of the time my 2 small kids are with me. We thought this would be an economical choice, but it looks like we got a lemon. The service dept. District Manager Sean ** denied our claim for this repair to be covered under their amazing warranty, and told my husband to try and dispute the claim with Hyundai corporate. So, we called corporate, and they said that our only option is to contact the better business bureau. Dont do it to yourself. You dont need the aggravation. Take it from me... 5 days later and $400.00 poorer. Hyundai claim number**.

Hyundai Genesis 2015 went dead on road only 1.5 years old. Had to get it towed to Napleton Hyundai Northlake. They had to replace computer. Then it happened again a week later. Then they had to replace the fuel pump module. Now the car vibrates when sitting still. The seats and the steering wheel constantly shaking. Napleton says it is because the engine is running and thats just the way the car is. Either Hyundai Genesis is a very bad car or Napleton Hyundai is totally incompetent, or possibly both. I would stay away from both! On top of that, I cant get rid of the car because they say the current value is less than the end of lease value which is still over a year away. They want me to pay 100% of the remaining payments to the end of lease if I trade it in and buy a new one. Worst dealer service I have ever had.

I went to the shop for check up on a problem for car not running. They made diagnostic and said it was something with the sensor of the gasoline injection. So I told them to go ahead and repair and they did charging almost $300.00. I went to pick it up and after I got out of the dealer, I started feeling the car with same problem. So I went back to them, this time they said, “Ok, it is weekend and we will check and will call you back.” When they called me back, they said now that it was the transmission and that I need a new one. I was never advised for any problem with transmission even when I use to take the car for service with them and I used to go for any problems with the car to this dealer. I asked them for reimbursement for the false diagnostic and they said they will not return any money. My car has been in the garage since then because I do not have money to repair the transmission. I feel like I was robbed because I paid for anything.

Stay away from Hyundai Cars and dealers. They issued a recall about an oil leak that destroyed the alternator but would not pay to replace the alternator and then claimed my phone was disconnected so they could not reach me.

I was very pleased with my Hyundai Tiburon. It was relatively low maintenance, performed satisfactorily and was aesthetically pleasing. I also liked that it was a manual transmission and performed very well.

Ever since December 2016 and after 5 years of making on time payments I have been having trouble making payments. I do not buy gifts for Christmas and I work through holiday so keeping track of my bank account is easy for me. I thought the automated bill came out on schedule December 23 as it had been for years instead they waited to take out on 25th a day after the due date. Never had a day late before, because I made sure to pay early before interest rate, other bills came out and grocery bill so I ended up overdrafting and paying late fees because my account was $2.00 short of 569.00. It happened again in January. After 5 long years of good paying, they punished me because they decided to take money out autopay 3 days later. I see their GAME. They win, win, win. Win from late fees, win from interest rates and win by forcing repo in case you get so tangled in their web! Not today not ever! I will report to FCC, BBB and all the way to the top if this continues. When money is there take it!!!

I own a 2012 Hyundai Accent. It never has attained 40 MPG as advertised and stated on my car window sticker when purchased. A Class Action lawsuit was filed and reported settled in Feb 2013 and I am awaiting results. My experience with Hyundai has been the worst experience of any car company, and I am 61 years old. They are rude and arrogant. I will never own another Hyundai or Kia product... Ever!

When we purchased our 2020 Venue we had no idea there were no parts. We had to wait so long for our snow tires that we got into an accident. The car has been at the autobody for over a month because Precision Hyundai says they have no parts. Heaven only knows when we will get our car returned or how long we will have to wait to get the snow tires installed. They were wonderful until we purchased the car. Then no service. I would never purchase another Hyundai.

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are nowhere to be found and they have NO loaner cars, which I was told at first one wouldnt be given to me because my warranty didnt cover it even though had they done it right in the 9 weeks they had it, I wouldnt be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all.Now we are at yet another situation where they cant help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldnt be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

I purchased a Hyundai Elantra Turbo back in September 2017. I have just recently been diagnosed with stage III colon cancer and have not worked for over a month and not sure when I will be getting back to work. I called the finance company for Hyundai and ask them if I could delay a few payments and add them onto the end of my lease. Their response was that there was nothing that they could do for me. I’m very disappointed! Upset! The way I feel right now if I could turn in my car and lease from another company that would have a little more compassion I would do it in a heartbeat! I will never buy another Hyundai based on this experience.

My 2017 Hyundai ELANTRA that I bought new has 73,000 miles and the engine has blown up, We have service records HYUNDAI refuses to fix my car! It sat at the first dealership where we had it towed for SIX WEEKS after it overheated with NO WARNING! This dealership told me several different things were wrong with my car...Then they finally told me it could not be fixed it would have to have the Engine replaced. Dealership told me it WOULD be covered under warranty because we were under the 100,000. I asked to have it moved to what I thought was a more reputable dealership because of the length of time it took them to tell me what was wrong with my car and the different things they said were wrong with my car. I had lost faith in that dealership but at the time still had faith in Hyundai! We also had spent six weeks with no car!!I was afraid dealership number one could not fix my car because they stated they only had one mechanic and were a much smaller dealership! Had car moved to second dealership who I thought was more reputable after they received it seven days later Hyundai CORPORATION is now saying it is NOT covered under warranty! So I was chastised for moving my vehicle From one dealership to the other! I have the same service records I gave to the second dealership that I gave to the first dealership where it was covered under warranty! If you can help in this matter please email me at **.

Hyundai came through for my daughter after about two months. On July 23, 2013, I wrote a review about her clutch problems. Less than a week after she paid approximately $1200.00 and was told nothing was covered by warranty despite the fact that other technicians were saying it wasnt her fault and the work and parts should be covered by warranty, her clutch went again, same problem. This time, they issued her a complimentary rental, replaced all the parts, and reimbursed her for two thirds of the initial cost. By rights, the full amount should have been reimbursed but by that time we were just glad to be done with the whole matter and relatively satisfied with the end results even though it took quite a bit of doing to get there.

The Hyundai Sonata has a known problem with engine locking up around 140000. They know of the problem but will not stand behind the product. Get rid of them before 140000 or you will be buying a new engine.

When the spring detaches it rubs on the tire. The spring heats up and burns through the tire in 20 seconds, then you will not be able to stare, the car crashes and you may die.

Previously owned a used Tiburon that lasted more than 10 yrs as a daily driver. Drove it on all kinds of road conditions - why I chose to get a Veloster. Fuel economy is great, handles the road great, plenty of cargo room, looks sporty, bought for a reasonable price. Everything a 63 yo woman could want!

This car (2008 Hyundai Santa Fe) has had multiple recalls on it. Several of them major safety concerns. One of them (NHTSA #10058931) due to an engine valve leak causing oil to leak all over the alternator. (I lost all control, power, etc on Christmas Eve barely making it off the road into a parking lot, but not a space). They fixed the front valve with the recall, but now there is a second valve doing the same thing. Not part of the original recall (at least a $500 fix out of my pocket) that at this moment I will get to be responsible for.This doesnt include the previous issue with the ESC or the new BAD electrical problem that affects the stop lamp illumination (so no brake lights), the ESC and several other things (oh, and Hyundai hasnt notified me of this new recall yet, but Im definitely having the issue). It can also affect the shifter and allow your car (when on) to be taken out of park when the brake pedal isnt pressed. Ive been supremely disappointed in the timeliness of communications on recalls, the multitude of recalls and the lack of willingness to fix all problems (e.g. the gasket heads). Ive included pictures of some of the recall statements from the NHTSA, etc.

Why, why can we not adjust the Passenger Seat in my 2011 Hyundai Sonata Hybrid and in my 2015 Kia Optima. I would like the Option to raise the Seat Higher. When youre short, it is a Problem. I know the Engineers and Designers could get this worked out.

Well car ran great until 55000 miles. Check engine light intermittently coming on and off. Engine sounds like its failing. Took it in under warranty and cant get any Hyundai to be able to repair the failure but as soon as I get it back the failure occurs. They claim to give you the best warranty but in reality its just a piece of paper. They dont actually stand behind it. Purchasing a GoPro now to prove issue and show consumers what a RIP off Hyundai is. Paid 18,000 for a new car that didnt make it past 60000 miles before failure. Dont buy a Hyundai.

2013 Hyundai Tucson Engine Failure @ 125,000 miles - Lower end rod bearing failure with no warning, no check engine light and all service has been done as required. Im getting a new engine for $7000 plus, I cant buy a new car for that price, includes labor which is nearly 1/3 of the cost. Im questioning any further purchases of a Hyundai product. This has happened in several other Hyundai vehicles but no class action as yet.

I have leased 2011 Genesis Coupe Vehicle id: **, returned car last December (2013), after I received an invoice with $400 dispossession fee. I called to dispute this charge since we couldnt remember any reference to this charge; I asked for the copy of the lease. The lease did show the fee next to the column with the total amount. However, the charge shows as the total amount rather than a separate charge.After few attempts and being on hold for long period of time, the recovery department was not willing to consider the circumstances and make an adjustment or to handle us as valued customers. Rather, they made disingenuous comments like we do not make any exceptions and no one ever receive credit for this fee was an answer I received from one of the customer service representatives. The recovery department did not show any sign of sympathy or understanding and furthermore, did not show signs of any of willingness to negotiate or to hear us out to consider the situation.I have leased 2 other cars from Infinity and we had same issue with dispossession fee. After presenting the issue with our points to the finance department they have reduced it down by more than 50%. This is an example of companies who are willing to help their customers and promote them to stay loyal to their brand willingness to compromise. And here are the points of my argument: 1. Hyundai or the dealer did not highlight the fees term, or made it noticeable at any time prior to this invoice. 2. We have returned the car with substantial lower mileage (25,419 instead of 36,000). 3. We were told by Hyundais Finance department that the fee would be waived if we leased or purchased another Hyundai vehicle. 4. We will be leasing or purchasing 2 vehicles in the near future (90 days).5. Customer satisfaction.I believe its fair to consider waiving or at least substantially reduce the fee for the compelling reasons mentioned above. Unfortunately the recovery department failed to acknowledge and handle the issue in a business manner. Thus, I am writing this letter to try and correct a problem before it changes our mind on Hyundai as car we purchase.

I leased a 2017 Hyundai Elantra and was very unhappy with the auto. I contacted the dealer who said they would sell me a 2017 Hyundai Tucson and purchase the Elantra from me, I paid them $4350.00 which took care of early lease return fees, taxes and everything else. This was a purchase and sale. I have all the papers to prove this and tried to explain to them, Hyundai leasing, that I do not owe them anything and, if any monies have to be paid it would be by the Dealer, not me. Now they have reported me delinquent to the credit bureaus and as a result my credit scores have been reduced and as a result this has cost me higher interest fees, etc. I have disputed this with Equifax, Transunion and Experian but not successful. What can I do to rectify this???

2008 Hyundai Veracruz - We bought this car in the summer of 2010 and in 3 1/2 years, I have replace 13 bulbs in this car. My wifes headlight just went out again and this will be the fourth set of headlights, and no these arent the cheap ones either. Interior door panels are tattered. The engine has been great, no problems at all. The only other problem was with the air bag. The air bag light came on so we took it back to the dealer and they told us that it would cost us $1000 to repair it. Meanwhile, my wife had a little bumper damage that needed taken care of so she had taken it in to a body shop (not a Hyundai dealer) and he said that he had a friend that owned an auto service shop and said that he would take it over and see if he could fix it. We received a call later saying that the air bag light just needed reset and that was that. I really doubt that I would buy another Hyundai.

I leased a car from Kia back in March of 2012. In the state of RI we have to pay car taxes. So every month I would make my car payment and on occasion I would pay an extra $100 for taxes. I did this for several months assuming that they would apply it towards the car taxes. Come to find out that they do not do this unless you call them every month and specifically tell them to apply it towards the taxes. So they said they would apply it towards the monthly payments. Not the case. Every month I would still receive the original bill amount with no credit applied towards it. Also, I live in RI and for some reason they were sending my bill to my mothers house is the state of California, why? I do not know because the car was only in my name. Anyways when I called the company to ask them where my extra $100 was going every month they had no idea, as it was not being applied towards my monthly payments. No one could answer where my extra money was. I spoke to several people and no one had a clue. My boyfriend works for Kia and had to ask for the assistance of a Kia representative. He looked into my account where he was finally able to find my money. Apparently it was floating around somewhere. Ok so I thought everything was over until my mother received the bill for my 2014 car taxes after I had returned the car in March of 2015. She ended up paying it for me and we thought everything was done, until I got a phone call from a collection agency stating that I had not paid my car taxes for the year of 2014. My mother was very upset because she had paid it with a check so she had to go to her bank and meet with the manager to try and retrieve a copy of the check. It took a lot of time and headache to get this. I ended up calling the Hyundai leasing company and had asked them to send me a copy of my contract and a print out of every single payment that I had made over the 3 years. I received it and upon looking over it, it clearly listed 2 payments they received in the month of March of 2015 and next to it they wrote 2014 taxes. I send a copy of this paperwork to the collection agency. I have not heard anything back from them assuming that it was finally cleared up. This company has no idea how to manage their customers accounts. If they have done this to me imagine how many people they have told that they have not received their payments and people who dont know any better have probably paid again. This company is a fraud and they have turned me off to ever lease another car again. Also, I love the Kia car but this leasing company is giving them a bad reputation because people think they are affiliated when they are not the same company. This experience has been a true nightmare and waste of time.

I have a 2012 Elantra and when I go over a crack or bump in the road, the car hops to the left or right. I have never had a car do this before and the biggest complaint I have is, Hyundai is denying any issues or problems. The two dealerships that I went to say, It is within Hyundai specs so they cant do anything about it. I would need to go to an alignment shop and have aftermarket shims put in. One problem is that Hyundai did not build the vehicle with four-wheel alignment adjustability or even install a camber adjustment bolt in the rear. I went through my 70,000 mile rated tires in 30,000. The back end tires are towed outward on the front side of the tire. My camber settings were 1.4 on the left and 1.7 on right. With this setting, you will go through tires and then the cupping will develop. In the winter time, park it and take a bus, its a lot safer.

I bought this car when it was 3 yrs old and had it for 2 yrs. I noticed the engine took a long time to start and just got worst. When I took it in for a service they found the head gasket had blown. This is on a 5 yr old car! Whats worse is the warranty had just run out by a couple of weeks. I rang up Hyundai but they wouldnt repair it under warranty or goodwill since it just run out. You dont expect a head gasket to blow on a car this age. This is more common on very old cars with high mileage. Considering this is a very unusual thing to happen and with its warranty just run out you would expect Hyundai to fix it for me or at least pay some of the cost. The cost to fix it is just under a £1000 and the car is only worth £5000 :(

From a 7 hour purchase fiasco to the BlueLink billing scams and the complaints about mechanical surprises and lawsuits - These people have gotten on my nerves. How many of you feel their BlueLink services are really worth the $200 to $300 a year? Thats a lot of dough to collect per car - a literal fortune for sub-par service and in my opinion, just a way to find out you need an oil change or something and nag the crap out of you. NOT HAPPY.

Hyundai Sonya 2011 - I got my daughter this car for graduate and have had nothing but trouble. I should have stuck with Toyota. Will know better next time. Have put two starter and now the steering column needs to be fix or she might lose her life driving it. I dont recommend this car at all.

I was hit by a drunk driver doing 95 MPH, then I smashed into the concrete wall and not one airbag went off. This vehicle has front and side curtains, something should have gone off for sure! I was thrown all over the place, and Im very lucky for sure! Airbags did not deploy when numerous ones should have!

I have a 2011 Hyundai Sonata.. Have had a ton of recalls that I have had to waste a ton of time at the dealership to get fixed. At little over 100,000 miles my engine started burning not leaking oil.. Brought it to Darcy hyundai in Joliet il... Told me I have to do an oil consumption test which I had to go there 6 more times to find out engine is burning oil.. Every mechanic told me I need a new engine but corporate hyundai even though they have had lawsuits over this make and model engine tells me I have to spend 1000.00 to do more tests... Every week I have to refill oil so there is oil in the engine and few months later catalytic converter goes bad because of the oil burning which car stopped running on the expressway and had to get it towed... 1 problem after another problem... Corporate hyundai tells me Im on my own and the converter costs over 1000.00 even tho the engine in that car was proven in court to be bad and replacing converter would not solve the original problem of the engine burning oil.... Stay away from hyundai or you will regret it.

I purchased my preowned car Aug 2013 at Long Island City, NY and I must say that since day one I have had many problems with it. It all started with the wheels making a very loud noise then it escalated, and all the problems were because of recalls. I tried having the dealership exchange my car, and they refused so I ended up with a lemon car then I relocated to Ithaca, and of course my engine seized, and since I have been out here my car has been in and out of the shop. I must say they all been great but I should not continue to have problems with it. Car is paid in full and its only been six years that I have this car and my experience has been the worst. My car came out the last week Monday and I drove it back to New York City, and it didnt seized or shutdown on me but it still dont drive as it should. Smh no good! I been saying it since day one that I got stuck with a lemon car even the body is not aligned smh. Single mom always stressed that I will get stuck in the middle of nowhere with my 8 yrs old daughter. Its so wrong! What a waste of my hard earned money. Im hoping to win the lottery to buy myself a new car that I can drive and enjoy it.

I recently took my car into Tuscaloosa Hyundai which is nearing the 60,000-mile original warranty and discovered that the new car warranties offered are limited. Did you know that the A/C system is only covered for one year? All of the systems in the car have different warranties so the 60,000-mile thing is just a scam. At 60,000 miles you are required to have certain services done for your so called million mile warranty to be valid and it is very costly. I assume that as you progress your mileage there will be more costly charges to continue your warranty. I just wanted to make the public aware that you are not getting a full bumper to bumper warranty. Whoever heard of a 1-year warranty on an A/C? On some systems, you have to pay for the parts while you are under warranty. This was never disclosed to me during my purchase of this vehicle. You can look the new car warranty up online and it says Limited new car warranty. I thought a warranty was a full warranty but this is not the case. My suggestion is buy a car with a real warranty, not a Hyundai.

My engine light came on when the car had about 70000 km. I checked and no oil. I towed the car in and after a week, Streetsville Hyundai told me that it was the oil pump building up pressure and forcing all the oil out of the engine. They assured me that replacing it will solve the problem. BTW, during this repair, I was also told that the alternator belt and the steering belt were all cracked and needs replacement at my cost. I have never heard of this happening in a car that is only 3 years old. 2 weeks later I noticed the car had problem picking up speed while changing gear and would rev to 5-6K before kicking in. 3 days later, the engine light came on again and no oil again. This time apparently the whole engine needs to be replaced because something in it is completely broken when they took the engine apart. After taking my whole car apart for diagnostic, I was told that my clutch was also completely burned out because I was riding the clutch. This is my third standard cars. The first one lasted 11 years with almost 200 K without a new clutch. The second one was 8 years old with 160K when I traded in without ever changing clutch. They are machining my flywheel and changing only the clutch disk and wanted to charge me $500 for parts only. First of all, I am convinced that my driving habits were not responsible for the clutch burning and second parts only should not come anywhere close to $500. I am sure that the problem was caused by the engine. I checked and learned that if there is oil on the clutch, it can cause slippage and burn my clutch. Still arguing with Hyundai warranty. I have to agree with everyone that Hyundai warranty service is not very helpful at all when you call them to address the issue.

Three weeks ago, I went to the Hyundai dealership in Huntington, NY 11743 (Long Island). I was interested in leasing a 2013 Hyundai Sonata GLS. My salesmen Bob ** had asked me which model I was looking at and I told him the 2013 Hyundai Sonata GLS. Mr. ** brought around a grey and what he said was the GLS. I test drove it and was pleased as to how smooth and quiet it drove, so I then decided to lease one and decided on black with grey interior. I arrived at the dealership and picked up my car. I drove it home and noticed that it was driving not at all as the demo. It was loud and there is a clicking sound coming from under the hood. That same day I called my salesman up, told him and brought it right to him. He claims that he didnt hear anything unusual and what I was experiencing was normal. I asked him why I didnt experience this with the demo and he didnt have an answer for me. Then they scheduled an appointment for me to bring it into service to look at it. It was there all day and they claim nothing was wrong. To make sure I wasnt losing my mind, I test drove another GLS in their lot and that was better than mine. The salesman said it drives the same as mine. I then went to their Hicksville dealership, test drove a GLS and that drove quiet and had no ticking sounds. I went back to Huntington and the sales manager Steve ** listened to the vehicle and claims that he didnt hear anything wrong. I drove the car and the sales manager was in the passenger seat. He refused to drive it and said nothing was wrong and he cant do anything for me even after I told him that I test drove other GLS and they were fine, unlike my car. The sales manager also refused to actually drive my car and see. He said, I am too busy. I am not test driving your car. I then went to the West Islip dealership and explained to them whats going on. A salesman there came out and listened to my car and he heard the ticking sound. He said that is not normal. Even in front of his manager he said he heard the ticking sound. I am so beyond frustrated. Getting a new car is supposed to be enjoyable and all I want to do is cry. Its now three weeks that I have the car. Something is definitely not right. Please help me.

We have a 2010 Accent and bought Hyundai dealership parts (tire sensors) and had a Hyundai dealership install the parts and two were defective but I didnt find out until driving the car home. I had to pay the dealership to take out the two bad sensors and reinstall the old parts until they found (4) working. I incurred several hundred in cost for the defective parts and the maintenance charges to deal with the defective parts. Customer service made me jump through hoops with documentation (which I provided) and then more documentation (which I provided) then more documentation including title/license copies? I finally lost my patience after months and had to file a small claims case. Their CA offices are apparently closed so I cannot serve their legal dept? I wrote a letter to their legal dept November 22, 2021 and havent heard anything from anyone at Hyundai. In the mean time Im out $700 + dollars since July, 2021. What kind of treatment is this for their defective parts?

Our 2011 Hyundai Veracruz is at the dealers now. Recalled item was handled previously and failed. However, they say they only fix once - so want us to pay $900+ to have same issue handled. Valve cover gasket allows oil to leak onto alternator, which then fails. Our car is STUCK in Hendersonville because we cant pay for the repair. On our 2011 Hyundai Veracruz: If there was a recall and it had been fixed correctly, the issue should be solved. It is not and the alternator has failed again. There seems to be a manufacturers defect and that is what should be fixed.

I have a 2007 Sonata. The airbag light has come on 3 times. One of those times, the passenger seat had to be removed in order to be fixed. It was under recall. This last time, Im told it is the driver side seat belt. When it came on I was under 60,000. My mechanic thought it came on because he had disconnected the battery and he reset it. Four days later, it came on again, right after I went over 60,000 miles and was no longer under warranty. The dealer did not have the part in stock and could not get me in to service it right away. I was leaving in 2 days to make a long drive, which is 6000 miles total.

While driving down a busy highway, my engine went out. After having it towed to the local service department I was told it would be two weeks.. 8 weeks later my car is still not fixed and every week they tell me they dont have time to get to it. I can no longer afford a rental and I am in jeopardy of losing my job, I am to travel between three locations and can not possibly do that now. Today I received a recall on my engine, how are they just now sending me that??? I can not believe I am being treated so poorly. How is it that a company can sell you a piece of crap and then give you the run around on getting it fixed..

I am Neeraj **. On 31st Dec 2018 I purchased a brand new Hyundai Verna car with 3 years of insurance including bumper to bumper insurance. My car number is **. I have purchased this car because of brand name, reliability and trust in Hyundai Cars. Last year on June 2019 I took the insurance claim because I had a minor accident with my car. I immediately sent my car to the Joshi Hyundai Agency (Chandigarh) for repairment. They changed few components i.e. driver side door, One Side mirror and re-painted the bumper (Front) and bonnet. Unfortunately, the vehicle has not been satisfactory because when I reached home, I saw the colour of bonnet and bumper (newly painted) was not matched with the entire car. Further, When I raised the complaint they accept and ask to leave the car for few more days. Though, I rely on my car for daily transportation but I have managed with them. After few days and during my next visit to Hyundai Service Centre for inspect/collect my car, I saw that the same problem was still there “colour mismatching”. I talked to them, but instead of listening and understanding me, they ignored me. That was Such a harassing moment for me. Even they denied for the bill and their comments were “We have solved your problem and there is no need to provide you the final invoice/bill. Please take this gate pass (attached for your ref.)”. After that, somehow I able to connect Company’s Concerned Person Mr. Gaurav ** (RPSH(NRO3)), He saw my car and agreed that yes, the problem is still there in color (i.e. colour mismatch problem).Then he requested me to visit the Mohali Branch Of Joshi Hyundai service centre and asked to leave my car for few days (According to him, there is no technical staff for painting of car at Chandigarh Branch). I have managed third time and left my car in agency in Jan 2020 To get the problem resoved. But, now this time i found several new problems that was unexpected. Instead of changing the colour of bumper and bonnet as required, they also changed the colour (repainted) of the left side back door and running board (left side) without my permission and moreover did not tell me, but was noticed by my own. I believe, prior information is right of customer/owner nowadays and your authorized service centres must be aware about it.Also, they break several locks (Rear Bumper) of my car. This is unbearable for a customer. Your company harrassed me several times along with unsatisfactory services which is against a consumer rights. After that I manage to contact Mr Manoj ** (National Customer Relation Head) over telephonic conversation and requested him to get my car done from some professional service center as Joshi Hyundai staff and Mr. Gaurav ** were unable to satisfied me. He assured me of problem redressal this time and requested personally to leave my car again to Joshi Hyundai Mohali Branch.As I had bad experience with Joshi Hyundai number of times, I requested him (Mr Manoj **) again to get it done from some other service center. But with assurance he requested me again to leave the car, I left my car 4th time at Joshi Hyundai Mohali Branch on 05 May 2020. This time they repainted only running board (left side) and replaced rear bumper (Whose locks were broken by them last time) and refused to repaint the mismatched parts. This was extreme now. Then on complaint, they (Mr Nittin **) have again requested for the car for repainting dated on 21st Jun 2020 but because of the lot of harassment, I did not visit. In last one and half year, I drive my car around 15000 Kms and it seems that this is 8-10 year old vehicle because of this colour issue. Either they don’t have the high quality paint facility or they get it one from 3rd party/vendor. You can see the paint quality and welding spots in attached pictures (for new painted doors).Hyundai is second largest manufacturer in Automobile sector after Maruti Suzuki in India. I have long been a customer of Hyundai Cars and considered that Hyundai is a high quality brand. But, I am damn sure that this kind of attitude/negligence will definitely destroy the biake my car back and refund my valuable money along with interest as I am not willing to regain anymore mental, financial and physical harassment.Neeraj

I purchased a new 2015 Hyundai Sonata Sport. After the second week, found the passenger outer door handle doesnt work properly. So I called my salesman, made the appointment to bring the car in. While having this problem, the car hobbles every morning. Dealership told me it was the tires, and there is nothing they can do about it. The tires will smooth out in an half a mile. Well this every day thing stinks! On top of it the driver’s seat creaks, and now has somehow gone away, and after waxing it for the first time I find blemishes in the paint. Nothing you can do about it, it will just look worse if you fix it. The biggest problem is the Blue Link telecommunications in the car. It is terrible. It was so poor. I was calling Blue Link every day with issues like, why wont the car start with the phone, why wont it unlock the doors, and the maps they use are google, which are not updated often, so the car has no idea on where to take you. The whole car after one month just feels like Ive owned it for years, like a used car. I will never purchase a Hyundai again. I tried it, not worth it.

My 2007 Hyundai Elantra started with a clicking noise a few days ago so I took it into the dealer in Thousand Oaks, CA. They called me a few hours later to ask me for my records of my oil changes. I said, What records? The service guys said, Well we need the maintenance records in order to fix your car. I was baffled. I said, How would I even begin to obtain those? I rarely visit the same place more than once and I have lived in several cities since I bought the car. He said to me, Well then look at your bank records. I had also switched banks of almost 10 years and this was assuming I had paid debit or credit for the oil change. I let them know how ridiculous that was and how if I had been told to ensure to keep all records at the time of purchase or their warranty would be void, then I would have done so. His response was, Its in the manual. Seriously?! The 1,000 page manual that nobody reads? Ridiculous! I then asked for the manager, which he refused to give me, but said he would give me the Hyundai customer service number. I then called them and got the same responses from the first lady. Its in the manual. So I asked for a manager. The case manager Evon seemed to understand and said he would call the dealer and find out what was going on and call me back. I never got a call back from him and had to call them back myself, twice. Both times ended up speaking to 2 different people. Both of which also gave me the same response, Its in the manual. I have worked in customer service for 10 years and have never seen such terrible service. If I treated my customers the way I have been treated, I would be out of a job! The reason I purchased the car was because of the warranty! Which is how Hyundai advertises. Its ridiculous that they want records of oil changes when I have had my car for almost 6 years. How unreasonable are you guys?! I have spent countless hours calling locations I have been for oil changes. Ive had to travel to Santa Ana, Sherman Oaks, Moorpark and Simi Valley in California just to visit these locations and see if its possible to get reprints. Oh and if you do your own oil changes, you have to provide receipts of purchases of your oil. Wow! Case manager and Hyundai customer care got me nowhere. I have spent days searching and visiting shops. So ridiculous and such a waste of my time. My car has just hit 73,000 miles. Why cant you just fix it? Its still under your warranty. I am extremely angry and dissatisfied. My family has chosen Hyundai and this was the first car I had ever purchased for myself. I work hard everyday to get by and pay my rent and my car. I need to rely on my car to get to work to make that paycheck, which is why I bought a Hyundai, because I thought I was buying a reliable car with a great warranty. Not true! I have little hope that their customer service or their lies will change. I refuse to pay $3,000 for a new engine on a 6-year-old car with 73,000 miles on it!

Recently I was informed by my local Hyundai dealership that the battery on my 2012 Hyundai Sonata Hybrid needed replaced. Not the hybrid battery. I was told it was $312.00 for the battery through the dealership. I said thanks but Ill go elsewhere. After 3 weeks of looking and calling around Ive been informed that the battery can only be purchased from a dealer. I decided to call Hyundai customer service to find out why. There is no reason other than, Because thats the way it is and because we can. What?? Really??That is how the conversation went. I asked to speak to someone who could answer me why and was told that, Everyone else will give you the same answer, the way it is and because we can. What kind of crazy monopoly is this. Any other year Sonata battery can be purchased elsewhere. They are unwilling to explain why, they are unwilling to require the dealership to sell the part at a reasonable price, nothing. No help, no explanation, no concern or consideration. I have really liked owning my Hyundai until now. I recently paid it off and now its having issues creep up that require attention only at the dealership. Interesting, frustrating and suspicious. Might very well be the last Hyundai I ever own.