I was driving to work when my 2014 Elantra with 72,000 miles made a knocking sound and stalled in middle of the road. I had to have it towed to a local station whom assessed and informed me the engine failed and based on how clean the engine appeared he couldnt imagine what happened to this engine. I then had car towed to Hyundai due to I have a contract for 100,000 miles on engine. After they evaluated the vehicle, they DENIED me and refused to cover the engine repair under their PROMOTED, ADVERTISED AND PROMISED 100,000 mile warranty. So after 4 years of paying on this car, I am STILL making monthly payments for this car. Hyundai refused to stand by their commitment to repair the engine!!!

As a loyal customer of Hyundai Vehicles that currently owns 4 Hyundai Cars I am extremely disappointed in the service received from the service department. My daughter is a college student in the area away from home. When purchasing her vehicle I added all the Hyundai Warranties offered to me in order to secure her safety at all times. Her vehicle was taken in April 2016 for repairs and replacement of a few items. She left there with not 1 item corrected. I called several times and was given several excuses. One weekend in May 2016 I drove 5 hours to address the issue in person. I was told by Curvin (Advisor) and Mike (Manager) that the issue would be resolved. Well June rolled around no action. I called the GM of this location to assist in the matter. Well he never returned my call. The only thing he did was send my message back to the service managerAfter contacting the warranty department myself I learned that Hyundai never requested the approval until June 30, 2016. Well here we are in July 2016. Still waiting on the items to be ordered. This will be my last Hyundai and I would not recommend anyone take their vehicle here. Since they were not making extra money off of me, my daughter service was not a priority at all. In 37 years this is the worst experience I have ever had...

I bought a used 2010 Hyundai Accent with 31,000 miles from a Columbus used car lot. I wanted to get the car certified so that I could reinstate the 100,000/10 year powertrain warranty. I called the Hyundai corporate headquarters in Arizona, and was told by a long-time, highly experienced customer service rep that all I had to do was take the car to any Hyundai dealership, pay a fee, and they would perform the 150-point inspection required to certify me car. I made it abundantly clear that the car was not bought from a Hyundai dealership. I called four different Hyundai dealerships in Columbus/Newark, Ohio and spoke with an unparalleled collection of rude and ignorant idiots, who all provided different interpretations of the Hyundai warranty, although all sold that brand for a living. Four hours later, I received a frantic call from a young man who identified himself as a Hyundai Case Manager. Apparently he had reviewed the voice tape of my conversation with the corporate customer service rep, and was calling to tell me that the rep did not understand the pre-certification procedure, and that Hyundai could not and would not certify my vehicle. Next I called the Hyundai dealership in Heath, OH about repairing a plastic bumper cover that had already cracked in the bitter cold we have been experiencing (in my garage). I was told very rudely that the Hyundai Bumper-to-Bumper warranty does not include bumpers!! I have had the car three weeks, and this is my experience with Hyundai. By the way, this is a car that was rated at 40 miles/gallon highway in 2010 which, after testing, was shown to get 32 mpg at best. NEVER DEAL WITH HYUNDAI.

I am not going to give my full name via an email message due to security reasons. I will note, however, that when I sent messages to finance online, both my name and my account number where showing as if attached to the email and I repeatedly received what appeared to be canned responses asking me to give my full name, via my email. I find this unsettling - as if finance is deliberately delaying or avoiding addressing issues and/or questions from its customers that take their time to write them. I further question the point of sending finance emails... It is neither helpful or gives me any confidence that my needs are being addressed expeditiously or that I am cared for as a customer that pays on time and cares about ones credit.Last month, I not only wrote finance multiple times, but I also went to the dealership and spoke to the finance department. The department kindly explained to me what their limitations are with regards to what my concerns were at that time (Hyundai received three payments in January via Wells Fargo and I wanted my account reimbursed for the overpayment) and I ended up having to sit in someones office, just to call finance outside of the state to try to resolve the issue. Given Wells Fargos recent debacle, I dont know who is at fault but I made every effort to make sure that finance received its correct payment up to and including an attempt to pay in - person and in cash.All that I asked yesterday (literally two weeks after supposedly getting the initial problem resolved) is that finance justifies a $47.67 request for payment this month included with my monthly car payment (which also increased) so that I can determine what to do. Finance wrote me back. They obviously have my email information. They referred to me by my first name and know my account number. My account information was attached to my email. I do not understand why I am having such a difficult time paying finance my correct auto payment since the new year. I had a Hyundai for over 10 years prior to the one I lease now and it was paid off before I got rear-ended and ended up having to lease another one.I never had any issues at all period with my payments or with the previous (paid off) vehicle and now, all of a sudden, after the new year I find myself with a car that I have to keep bringing in for the same repair and issues with making a simple car payment. I am frustrated and think it is ridiculous that I have to jump through so many hoops just to make a simple, correct auto payment. I also find it insulting. I do not understand what the problem actually is - Is it the online system? Is it that finance does not permit the dealership where customers purchase their vehicle to discuss or have access to information once the vehicle drives off the lot? Is it Wells Fargo? I dont know. But I do know that when I triple paid in January and then walked in to finance to pay in cash, I could not do it.And, after repeated efforts to resolve the whole debacle, finance has the audacity to ask me to pay more and has not justified why. This is not the way to handle a long time customer that pays on time. This is the first time I have ever leased a vehicle and this experience is ruining my enjoyment of being a Hyundai car driver and owner. Why would I want to give my full name in an email? Any person with an ounce of common sense would not do that in a Gmail.

In February 2016, we purchased a used 2013 Sonata Hyundai Hybrid with 47,000 miles. We also purchased the extended warranty. The car has a new car warranty in place, already of up to 120,000 miles. Total warranty period should be approximately 10 years. In March 2017, at 71,000 miles, the electrical (high voltage battery) shut down, the car just down and would not move in the middle of traffic. This happened 3 times before Hyundai was able to repair it so the car was running. This repair was completed March 30, 2017, along with a complete fluid change and tune up. Hyundai covered the battery under warranty and charged us for the fluids and tune-up.On October 2, 2017, the car completely seized up and engine began knocking. We had it towed into the Hyundai dealer. The car now had 81,000 miles total. We have contributed to only 35,000 miles. We have an extended warranty, but technically, since we are still under 120,000 miles, the car should be covered under factory warranty.Hyundai refuses to repair the vehicle, both their extended warranty department and the Hyundai corporate office claims that we are to blame for lack of upkeep. If this was not outrageous enough, Hyundai recently signed a settlement agreement regarding their 2011-2014 Hyundai Sonatas in which the customers stated in part: Plaintiffs further alleged that dealers frequently didnt replace the engine, citing the drivers alleged failure to regularly change the oil or failing to keep service records. Same thing is happening here, even though the settlement was reached and signed by all parties. There is no integrity in these large corporations anymore. We are without a vehicle in only one year (we put $10,000 and still owe).

My daughter bought a 2013 Hyundai Azera with 33K miles on it. It just came out of warranty and within less than 2000 miles over warranty limit, her car needs a timing chain. She has diligently kept this vehicle well maintained, has all the service records to prove so. Hyundai knows and is fully well aware that there are issues with both the Azeras and the Sonatas regarding the timing chain, yet they refuse to repair this issue or even offer to cover a portion. Will not ever purchase another Hyundai vehicle again and I was just about to get one for myself, nope not happening now!

I purchased my preowned car Aug 2013 at Long Island City, NY and I must say that since day one I have had many problems with it. It all started with the wheels making a very loud noise then it escalated, and all the problems were because of recalls. I tried having the dealership exchange my car, and they refused so I ended up with a lemon car then I relocated to Ithaca, and of course my engine seized, and since I have been out here my car has been in and out of the shop. I must say they all been great but I should not continue to have problems with it. Car is paid in full and its only been six years that I have this car and my experience has been the worst. My car came out the last week Monday and I drove it back to New York City, and it didnt seized or shutdown on me but it still dont drive as it should. Smh no good! I been saying it since day one that I got stuck with a lemon car even the body is not aligned smh. Single mom always stressed that I will get stuck in the middle of nowhere with my 8 yrs old daughter. Its so wrong! What a waste of my hard earned money. Im hoping to win the lottery to buy myself a new car that I can drive and enjoy it.

Having recently moved to New York State, I am required to submit a copy of the title of my vehicle in order to transfer the registration. Sounds simple? Call Hyundai, put in the formal request and receive a copy of the title. Life should be so easy. This process started just before Thanksgiving. Here I am now on the verge of having my car impounded as the 30 day registration requirement for the state is fast approaching. Hyundai on the other hand, cant seem to get me my document after several hours of phone calls, numerous calls, trips to the registry and time out of work.The finance representatives are rude, talk over me and have lied on a number of occasions. So what am I to do? If they dont send the document, I cant register. If I dont register, I lose my car, get fined or have issues with the law. I have never, ever, in my 52 years been so frustrated, disgusted and downright angry as to how they have treated me, their lack of concern and inability to get me a document, that in todays digital world, should only take minutes, not weeks and going on months.The representatives of this company who have deliberately lied to me, put me off and disrespect me are definitely in the wrong line of work. Customer service? OMG... they dont know what the words even mean. I need help before my car is towed away and I lose my job. Why? Because I followed Hyundais process and protocol. Because I had faith in their people... because I try to do the right thing. I guess a persons word no long means a thing.

Two weeks ago we were driving and all of a sudden the engine shut off, no warning lights were on at all at the time this happened. We had Hyundai Roadside assistance tow the vehicle, (waited 2 hours for them) to the closest Hyundai dealer. The next day the dealer called and said the engine was shot, and they had to take it apart to send pictures to the corporate office. 5 days later they called and said Hyundai denied the warranty for Lack of Maintenance. The car only as 46,000 miles, and we have had oil changes. The dealer said they found sludge in the engine. Hyundai never asked for any receipts for oil changes, and just denied the claim. I then called the 800 customer service number, to be told that there was nothing they could do, all complaints were handled through the Better Business Bureau. I asked to speak with whomever denied the claim and they refused. So now I have a complaint into the BBB, but Hyundai has not responded. I dont understand how they advertise the best warranty and then deny all claims. I have researched the internet and found many people has had the same thing happen to them. How is this legal? Our vehicle is leased, so they know we have to fix it before the end of the lease. This seems like a scam, since we have to fix it. We also found at least 5 other Hyundai owners who reported the exact same symptoms as ours on the same make, all of which were denied by Hyundai. I will never buy another Hyundai, they are criminals running a huge scam. Dont believe the salesman when they tell you they have the best warranty. They dont honor it. Dealer told me there is nothing they can do to help. They said that they have seen sludge in the engine in other Hyundais and ours was not that out of the ordinary. However they claim their hands are tied, and all warranty decisions are made by corporate.

In the 9 months since I purchased my 2011 Hyundai Genesis, the navigation screen has frozen numerous times. The dealer has replaced the original unit with 3 other navigation units and did a software update on one of the replacement units. The last replacement unit was DOA (dead on arrival). I have spoken with the service manager at the dealer numerous times. I have taken the car back to the dealer too many times. I have written the corporate offices twice, and spoken to the regional manager several times. It has been more than 4 weeks since I spoke with the Hyundai regional manager and nobody has contacted me since.

The mileage is about 9000 miles, it started to smell like eggs. I dealer and they gave me the runaround. I heard it might be the catalytic converter going bad but they said have that I have a check engine light on first, but the gas mileage is getting worse. Seems like they dont want to fix nothing. Dont buy the Hyundai Sonata Limited hybrid until they fix the problem.

On January 8, 2012, I leased a 2012 Sonata. Today is January 21, 2012, the car has 460 miles on the odometer. Today is also the first snow day of the season. At 5 oclock this morning, while traveling approximately 20-25 mph on level ground, I was approaching a red light. The brakes locked and the car started sliding. I tried pumping them but kept sliding.Luckily there was no one in front of me. I released the brake while. sliding into the intersection so I could have more control of the vehicle, turning the corner to avoid incoming traffic. Ive been driving for 39 years, since I was 18 years old. I was not speeding. (To be continued, after a visit with service dept. at South Shore Hyundai / Valley Stream, NY)

On October 15 2017 my husband and I were taking my granddaughter home after an overnight visit. We were driving my 2013 Hyundai Sonata with Turbo engine. We were going southbound on highway 52 from Mount Airy to Winston-Salem. We have made this trip many times since my grandchildren have been born. We had been driving about a half an hour, my husband in the front seat, driving and my granddaughter and I in the back seat. My husband said the car is making a noise and doesnt seem to be running right. I am going to pull off at the next exit and check it out. I glanced over the seat at the dash to check for any warnings on the dash but didnt see any.What I did see was smoke coming out from under the dash. I yelled, I think the car I on fire! So as quickly as he could my husband pulled the car off the road and told me to unbuckle my granddaughters car seat and to get out. I got out and walked away from my car. I could see flames coming out from under my car and the back bumper was melting. My husband got out and got my granddaughter out. Some people had already called 911 but it was too late for my car. Flames were shooting up in the sky. The worst of the flames were around the gas tank where my granddaughters booster seat was located in the backseat. This car was well maintained and in great condition. I hope that someone finds out what caused this. It did have a recall for metal in the motor but I had already taken it in and they checked it out.

I purchased a new 2009 Hyundai Sonata GLS with a manual transmission about two or three years ago. I considered it to offer the most value for the price back then compared to an Accord, Camry, and other models. Unfortunately, I believe I made a mistake with this purchase. I wrote about my problems with this car on this forum before. Now, its time for a brief update.The power locks stopped working intermittently. This was a result of an electrical problem in the drivers side door panel. Thats not something that should happen in a car that is less than 3 years old. Another issue is that the iPod charger does not charge properly either, so sometimes my iPod has no battery power left even if it was charging while the car was on. The clutch master cylinder also has been replaced twice: once at about 12,000 miles and again at about 35,000 miles. The car has 40,000 miles on it now. Both times, the master cylinder was replaced free of charge. However, when I was getting a routine oil change about two weeks ago, the Hyundai technicians said that I needed a brand new clutch. Incredulous, I went home and found the maintenance records for the master cylinder because it had already been replaced twice. I went back to the local Hyundai dealer the next day and showed them these records and they said this had nothing to do with replacing the entire clutch and that it would not be covered under warranty. I asked why not and he said that the clutch was only covered by a 12-month/12,000 mile warranty because it was a consumable part.” He also said that the clutch can go out at 15,000 miles or 60,000 miles--depending on how you drive the car. Of course, Ive only driven cars with manual transmissions, so I know how to drive them. Ive driven cars that are much older than this one that have never had clutch problems, including an 11-year old Daewoo. But my Sonata made a rattling sound when it was idling and the gear shifts were not smooth. Now I know why. Anyway, after shelling out $1900, the car runs much better. But Im tired of dealing with maintenance issues with this car. I really want to like my Sonata, but I can no longer trust it. I think I would have been better served by paying the extra $1500 for a brand new car from a competitor instead of wasting my money and time being disappointed by a car that I really wanted to like that always seem to have a defective part or a part that is constructed of substandard quality. Theres not much dealership support and the parts dont seem particularly reliable. My wife had many problems with her 2007 Hyundai Accent as well, so I think Ive seen enough. We will not purchase another Hyundai.

My fiancé and I purchased a 2013 Genesis 2.0. Motor keeps failing and they refuse to help even though the motor is under warranty. Our car is constantly misdiagnosed on purpose just so they don’t have to pay for a new motor. Already discussing the issue with lawyers. Save yourself the stress and heartache, do NOT buy a car from Hyundai.

I purchased my first Hyundai two years ago! After hearing nothing but glowing reviews about the company and the cars dependability. Sadly I cant say I have seen any of that! After 12+ trips to your dealerships for service issues this purchase has left me with nothing but regret. I have taken my vehicle to two separate dealerships in Nashville in hopes of receiving better service. I have time and time again been left disappointed. The car dies while driving down the road and all anyone can tell me is that it must be bad gas or Im letting it get too low before refilling. They have even given me lesson on how to pump gas which is an insult to my intelligence. My touch screen dash went out only to get replaced with a dash that was even more broken than the one I drove in with. I was left to drive around with a none functioning dashboard till yet another could be ordered. Recently after taking it to an outside mechanic even more issues were brought to my attention that in all the times your dealers have had the car were never even mentioned to me! The recall work on my rear brakes (which I was never even informed had been recalled!) wasnt holding up my rear brakes were still malfunctioning and causing wear to my front brakes. In addition to the fact that my cars rotational tires were on backwards! It saddens me to think a company so well noted for its customer service in the twelve times it had my car never took the time to even look at my car long enough to notice such simple things as tires and brakes! This level of neglect has made me feel unsafe to drive a car from a company who can take my safety and the safety of others on the road so carelessly for granted. I initially purchased the car for 16,995 before taxes and now less than two years later they are telling me the value of my car is a mere 8,995. Seeing as how no one has stepped up and taken accountability for these issues it seems my only choice is to go online and post reviews. I just dont understand how this level of service has become acceptable? What happened to your morals and value?

We were prepared to pay cash for the car on 12/31/11, but we were told that we would get $500 more off the car if we financed and then we could pay it off. So before we received the coupon book, we sent in an estimated amount for the purchase price plus estimated interest. The next month we received a bill for $11.23 for the difference of additional finance charges which we paid. For the past week, the autodial collection people have called us at least 15 times (over 5 times on 3/26), looking for the monthly payment of $839. Finally, my husband was on hold for over 20 minutes waiting to speak to a supervisor who said our account was paid in full. We have continued to get calls since then for the same thing. On 3/37, we got 2 more calls. I am not that happy with the car to begin with. The gas mileage is way under what was represented. After the experience with the finance people, I will never buy another Hyundai. Also, the phone representatives were rude and the auto-dialer put us on hold several times after we answered the phone. What kind of customer service is that?

Hyundai has the worst leasing programs in the business. Do not fall for their lease plan. My wife turned her Equis recently. The car was 12,000 miles under so she thought she was fine. She had the Hyundai dealer wash the car when she took it in for an oil change. They used a pressure washer and took some of the pearl white off the plastic bumper. The manager said they have had issues with this paint and not to worry. Hyundai sent a person out to look at her car and write it up. She wrote down the paint issue. She said it needed a new tire. The tire in question was well within the safe range. Note that this vehicle was known to have under equipped tires on them and she kept the same when she replaced them. After 24,000 miles she had purchased two sets of tires. The Equis was their top of the line vehicle and their bottom of the line vehicles had more bells and whistles on them. My wife had asked before purchasing the vehicle about all of the things like bluetooth and was assured it had it but the salesman didnt know how to work it. That was a lie. She went back the day after purchasing the vehicle and was told Too bad, were sorry. Cant do anything about it. I will say it was the best driving vehicle weve had and I did enjoy it. The problem was the Hyundai Lease, they lie, cheat and dig into your back pocket. DO NOT LEASE THROUGH HYUNDAI. Purchase the vehicle outright or find another lease option. My wife showed the Texas Hyundai Lease manager her original correspondence and how Hyundai Lease didnt get back to her the first week she had it. They do not care about you, just the money.We are waiting on a recall for the white paint to get our money back. Tire places including the dealership said the tire in question was within code. The dealership said they would have waived all of the issues Hyundai Lease found. Remember, youre getting the car from a dealership but youre dealing with Hyundai underhand Lease.

My 2011 Hyundai Sonata died on me last night while driving home on the 210 Fwy without any warning whatsoever. AAA towed it to Parkway Hyundai in Valencia, CA. I received a call today from the dealership telling me I need a new engine. Although my car has 150,000 miles on it, they are mostly easy highway miles and I have not had any mechanical issues up to now. I regularly have maintenance done to the vehicle. I am furious after reading numerous complaints from other 2011 Hyundai Sonata owners with the same problem and Hyundai not accepting any responsibility.

Buying a Hyundai was the worst mistake of my life! Too many problems. Now after 44,000 miles my air conditioning is going out and I was told that my warranty has expired. Never again will my family purchase from this company again!!!! I hate having to give them even one star.

On Memorial Day, I purchased a Hyundai Tucson Sport AWD 1.6L Turbo. This is my first time purchasing a Hyundai and I really made the purchase because of the warranty. Now I am having buyers remorse. The vehicle I purchased drives great on the highway, but is not easy to drive in city traffic. I experience a lot of hesitation and jerkiness when pressing on the gas pedal to accelerate from a complete stop. I have complained about this to the dealer and was told I need to get used to the gas pedal because that is the nature of the turbo engine. I have also experienced a lot of static on FM radio stations. The owners manual mentions that static does not mean there is anything wrong with the radio, it is just a poor signal coming to the car due to distance from the tower or perhaps trees or buildings blocking the signal. I have even experienced outages when I tune into XM stations using Sirius. I will get silence for up to three minutes. The dealer told me to bring it in at my convenience and they will check out the radio, but I have a feeling if it does not act up while they have it, they will just re-iterate what the owners manual says. I have never had these issues with any of my previous vehicles, so I think these are design issues with this model. I am not a happy Hyundai owner to say the least.

After four years of usage and 145000 km, I experienced a leak from the heater unit located inside the vehicle. The local dealer through the warranty department refused to address the problem indicating that I will have to pay in order to have the problem solved. I am concerned since I believe that problem should be the last to occur in a vehicle since if one is not familiar with vehicles it can cause the engine to overheat and engine damage. I have had vehicles in the past. This is my first Hyundai and I never had such problems with them.

I have had the software upgrade installed but still jerky acceleration from standstill and wild shift changes. Is there nothing that can be done to provide a smoother shifting? I rented a KIA Sportage recently it it was much smoother. The dealer tells me nothing can be done, It is was it is. Greg St. Thomas, ON

Once you buy the car you are on your own with respect to the warranty. There is a poor association with the dealers and the company. The dealer will tell you the work is not covered or do poor work on the car and you have no options. The company will say it is a dealer issue and the dealer will tell you that the corporation has such strict guidelines on warranty work and you will not get anywhere. I complained and sent letters to executives and the president and they will send you back to customer service which will give you the usual routine about company policy. There is NO means of escalation. All you can do as a customer is use social media. This company has archaic concepts of customer service. This company has a long way to go with respect to customer service after you buy the car. Warranty work is very limited. Do not expect standard repairs after you purchase. I will never buy a Hyundai Car again!!!

In 2010 I leased a 2011 Hyundai Sonata. I had previously purchased a Hyundai and had decided to stay with the company because I feel customer loyalty goes a long way. In 2013 my lease was up, and I loved my first Sonata so much that I decided to lease another one! I went in a month before the lease ended to shop around. The sales person convinced me to participate in the pull ahead program. This program lets you terminate the lease early as long as you sign another lease. I was excited to be in a new car a month before I originally thought I would be! Although they didnt have exactly what I wanted, I left with a new lease that day. Fast forward to today, and Im still dealing with calls from debt collectors/Hyundais corporate office saying I owe payment for the last month on my previously leased car. Despite reassurance from the local dealership that I dont owe anything, the calls continue to come. Not only to my cell, but also to my work (Im an ICU RN). Getting notifications from my coworkers that I have a phone call from a debt collector is not only embarrassing and untrue, but it is distracting from my job! This whole ordeal has made it look like I dont pay my bills, bringing my character into question among my coworkers. Not to mention the stress it has caused my husband and I. We have spent so much of our time worrying about the possibility of this royal screw up by Hyundai ultimately affecting our credit, which we work very hard to keep in excellent standing. Im so frustrated with this that I just want to be done with Hyundai completely, but they refuse to work with me to get me out of my current lease! As much as I love my car I dont agree with the way they do business, and I feel taken advantage of and trapped. I would not recommend this company to my worst enemy!

Have had enormous trouble with the 2018 Tucson SEL Plus that I leased recently. The transmission cant seem to pick a gear, and the car constantly freezes/stalls when between gears, which is pretty much all the time. My concentration has to 100% focus or Im getting in a wreck. The car isnt really drivable. Took the car to a dealership - they told me thats just how the car drives. Took it up to Customer Service via the manufacturer; they declined to assist in any way without so much as having anyone look at the car. Basically, the response Ive gotten from the manufacturer is, Oh well, youre stuck with your lemon. No efforts made to assist; they cant even manage to get me into a dealership for service without a lag time. Leasing this car is one of the worst mistakes Ive ever made, and Ive driven other Tucsons before this. Hyundai does not have any interest whatsoever in standing behind their product, or customer satisfaction in any way; never, ever get a Hyundai, because if anything at all is wrong with it, youre basically on your own. The entire experience has been a nightmare, and continues to be.

My wife and I purchased an Elantra back in 2013, Due to credit issues we have high interest rate and high car payment and a term for 7 years. At the time, we were desperate and needed a car. Its been over 6 years and we have less than 18 months. We owe less than 8000 on the car. Hyundai is doing everything they can to repo the car. If its note is not paid on the day. They call and call, threatening us with repossession. They Repo the car once when it was only 20 days late, after a commitment to pay was made. The last time I called to make a commitment to pay, they were heartless and telling me to borrow the money from someone. The were not this aggressive until we paid down the vehicle.

Failure to live up to warranty - The ESC light comes on and the car goes into a limp mode? It vibrates and wont accelerate. Five failures in the past 30 days. The general manager now tells me the car is fine, but he cant say what theyve repaired. Meanwhile, Hyundai Consumer Assistance 800-633-5151 gave me a case number and then advised me that they shipped the case to their regional office but cant give me the telephone number. The regional office was to call me last week and then this week, no calls. Some warranty!

This 2014 Hyundai Elantra is the worst car I ever own! I had nothing but problems with this car. It stalls out all the time. I have it to the dealership 4 times and they cant find anything wrong. No codes and the plastic piece broken off when I pulled it up to, now the front end where my fog lights are the driver side plastic part has came off, I had my fuel injections cleaned at 15,000 and still this car stalls. This has been a bad experience with Hyundai main office not covering anything on my car and I had my case open 4 times over the same issues. I cant wait to get rid this car, I will never buy a Hyundai again.

Beware brand new vehicle tire blow out!!!! To make a long story short, I am a car enthusiast and previously a Honda, Nissan, Toyota, Mazda, and Volkswagen buyer. After hearing my co-workers speak well about the Hyundai product I decided to give it a try and went well for a few years until a couple of months ago. Just recently accompanied my in-laws to purchase their 2019 Hyundai Sante Fe Limited, shortly after a couple months ago they had a side wall blow out from the right rear tire by simply going down the road without striking any debris or objects on the road with only having 2000 miles on there new car! We were prompted to call the tire manufacture by the dealers service department to find out it was Continental Tires when owners manual stated we were suppose to have Hankook or Kumho tires? Called Continental and AND THEY STATED TIRES DO NOT HAVE ANY WARRANTY!!!! I WILL (NEVER) BUY ANY CONTINENTAL TIRES OR A HYUNDAI AGAIN! Due to the fact that manufacturers dont care about consumers safety or welfare, this tire blowout was very similar to the Firestone defective tires back in the day that caused many lives sadly. Basically if Hyundai is putting a tires on there cars that are defective and neither want to take responsibly by making it right for the consumer, frankly its not worth buying!! My In-laws sadly ended up paying for a new tire $258.00 plus install because Continental said their tires have no warranty! I just recently finishing purchasing a new Mazda, and when my in-laws are done with this Hyundai it will be their last!! FYI also you might want to have it in writing on new car tire warranty because this was a lesson learned experience with tires, reason for buying new cars is so that you dont have to be buying parts, tires, or car repair. Hopefully this will help someone in the near future. Thank you for reading.

On June 2020, I purchased a Palisade 2020 at Lougheed Hyundai. The car was purchased new. I quickly discovered that this car is in fact was damaged during the manufacturing process. Or, this may have been the result of damage incurred by workers at Lougheed Hyundai, which was then covered up. After a few days of having the car, I went to an automatic car cleaning service. After completing the wash, I noticed discoloration on the car body near the wheels (near the back passenger door) because its paint peels off.What bothered me with my experience at Lougheed Hyundai is the terrible customer experience and the general manager doesnt care of the customer. He offered me to repaint that part which is included in the warranty or he can replace that part of my car with a another new car!! So it might have been happened for my car before I purchased it. As a new Hyundai customer this is a very disappointed experience which I never had with different manufacture.

My vehicle is a 2009 Atos. It is still under warranty. I waited approximately five months for a reverse light switch to be replaced; the brakes have been skimmed twice in this time due to a brake shudder. When asked if this was normal, I was told that replacing the brakes would be very expensive and that they would find out. I dealt with Lisa and Tamryn as well as other workshop staff including the w/shop manager, and they indicated that they would find out if the brake situation was normal. They still have not come back to me in this regard -- it was two weeks ago. My vehicle went in for rust removal. Since I got it back, there has been wind whistle through the windows. When I received the customer service call after the service inquiring if I was satisfied with everything, I indicated that I was not and explained in terms of the wind whistle. I still have not had any response from anyone at this dealership.

Owner of a brand new 2017 Equus. This is their top of the line luxury car which they have decided to quit manufacturing. First and foremost their whole marketing campaign about picking your car up and providing a replacement of similar kind when needing serviced was an absolute fabrication. After the Iast few month dealership just said, Sorry we don’t do that now. So much for honesty and follow through to commitment.Next within the 1st year and a half I had to have the dashboard replaced as it fell apart. Then my mirror on the driver side just fell off. Then the radio would not work. Just come on and off - ended up charging me for a new one but didn’t fix the problem. Now the car is overheating and to fix the radio like they should have done to start they now want to charge me several hundred more. I could go on at length on more problems but no point. I am writing this for one reason to warn others about this unbelievably crappy car with a $70,000 price tag. If you gave me one I would give you $500 to tow it away which you would get used to doing in a short period of time anyway.

I took my car into the Hyundai dealership on 9/23/17 for service only because we received 2 recall notices, one for the engine and one for the steering coupler. There were no other issues. I was advised after technician checked the car there was a small split at top of left tire and car indeed failed their engine test and it would be replaced under the recall. On 10/19/17, received a call the car was ready for pick up. Upon checking out I was advised the technician noticed a noise coming from the steering rack. Mind you, before we dropped the car off, there were no issues or noises. Ok... was advised this is not covered under my warranty and would be around 1000.00 out my pocket to repair. After leaving the dealership noticed a metal scraping sound coming from middle of car. Went back to service dept that Saturday morning (10/21/17) around 9:15 am to advise and was asked when I wanted to bring the car back because technician that worked on my car was off and he had to be the one to work on it. Took car back that following Monday, 10/23/17, explained issue again and proceeded to walk in the waiting room. I forgot to ask the advisor a question so I went back to the service desk and overheard the technician that worked on my car talking to other advisors stating, I dont know what it could be. Maybe its the rotors. I know he was the technician that worked on my car because I asked him, Are you talking about my car... and no its not the rotors because we got them replaced along with the brakes about 2 weeks ago and there were no issues or noises afterwards. Ok, so technician takes car for a test drive and claims he didnt hear any noises!!!I drove the car this time with the service manager and guess what... he heard the noise. I was told by him they would handle the issue. After another check of the car, I was told this time, it was the Front end valve muffler making the metal scraping noise. The service manager submitted a goodwill courtesy request to have the repair done at 100%, then 50%... both denied due to warranty expired. Manager offered to repair at MY expense at the warranty rate of $506.56 for the part, $50.00 labor and $10.57 for gasket part. I feel like this was a technician error when reinstalling the engine due to the recall. My car was not having any issues or noises prior to dropping it off on 9/23/17, and again we only took it in due to the recalls. This is so unfair and poor customer service. I was warned by others not to go to this particular Hyundai dealership in Durham. I should have drove the extra miles to the one in Cary.

I walked out to my car to find that the paint had peeled off the roof above the windshield. I took my car to the dealership and they told me it was beyond the 3 year paint warranty, it was six month past the warranty. I was told the service department would contact Hyundai directly to see if they would handle re-painting and that the service department would call me in about 4 days. I waited a week and called, no one answered so I left a message. No response from the message so I called again and was put on hold and hung up on. I called a third time and was told someone would call me. After two and a half weeks I get an email asking for pictures. After a few days of no further response, I sent a reply email about the pictures and was asked if I had filed a claim with Hyundai. How would I have known to file a claim when no one has contacted me? Russell Westbrook Hyundai use to give great service. Ive leased 3 vehicles in the last 8 years, this will be my last!

I leased a 2017 Hyundai Elantra and was very unhappy with the auto. I contacted the dealer who said they would sell me a 2017 Hyundai Tucson and purchase the Elantra from me, I paid them $4350.00 which took care of early lease return fees, taxes and everything else. This was a purchase and sale. I have all the papers to prove this and tried to explain to them, Hyundai leasing, that I do not owe them anything and, if any monies have to be paid it would be by the Dealer, not me. Now they have reported me delinquent to the credit bureaus and as a result my credit scores have been reduced and as a result this has cost me higher interest fees, etc. I have disputed this with Equifax, Transunion and Experian but not successful. What can I do to rectify this???

2012 Accent - My air con quit. Had 2 different mechanics look at it. Both recharged the AC and it still did not work. 2nd mechanic told me the problem is a control module in the computer and if the car is less than 5 years old and mileage under 100 k the problem is fixed under warranty. Called Hyundai. They checked my VIN. It was originally put on the road April 25, 2012... Is the computer programmed to fail just after warranty? It probably was not working then, however not a time of year I would use. Have been told 800 - 1000 to fix???

I had a problem with my air conditioner while on vacation. Went to a Hyundai dealer in Florida, They had to repair the part. I paid for the work because US does not accept Canadian guarantees. I have been waiting over a year for my refund. They agree to pay within 6 to 8 weeks - what they did not mention is in what year.

Had a check engine light on a 09 sonata with 47k miles. Also noticed gas comes out of tank when filling up. Went to dealer for checkup and advised that this part is not under warranty. Also spoke to Hyundai 800 6315151 with no help. Checked youtube, seems like a common problem with Hyundai. Bill to fix is $700. Hyundai lied again regarding warranty just like they did with gas mileage.

Dan was the man that helped me choose my car. I sort of new what I wanted but his thoughtfulness concerning price and payments was second to none. He also picked us up as we had no car due an accident. He ran through every aspect of what I needed the car for. Many thanks to all at the showroom supplying us coffee while we chose. So to all at the Newport showroom a big thank you and the car well that is just great. I love it.

I have a 2013 Sonata and I have to say the service has been terrible. The service staff is always rude and they do not honor warranty or recalls (always blaming the customer). I had the pleasure of witnessing the service provided to a friend by Volkswagen and was floored at the concern, the detail, and the prompt repair.

I am pleased to inform I am a principal. I am Bharathiraja, **. I purchased a new i10 Era on 31.12.2013 at Pudukkottai Arasu Hyundai. Within two weeks, my car battery problem. I checked in a private battery center, they certified that cell weak, so replace the battery. I informed to service center. They said battery is ok but I am not satisfied. Replace and give new battery. But they did not change, they gave old battery again. I tested again, the same problem appeared. This is not good manner to treat a customer. I feel that I would have gone for some other car company. Please take necessary steps to solve my problem.

My daughters 2012 Tuscon (ix35) has just been diagnosed as needing a new motor despite having been Hyundai serviced at every specified interval. Car has traveled only 101,000 kms or 60,000 miles. Reading all other reviews it seems Hyundai have the same game plan outside of Australia too. They refer you to customer care, a young person who claims no car knowledge and simply contacts the dealer to contact the customer and of course they dont and so the cycle continues until you get sick of their game. North Korea has the little rocket man, but South Korea has a secret weapon called Hyundai. No thanks to customer care in Sydney and no thanks to Blood Hyundai in Geelong,Victoria.Dealer promised my heartbroken daughter an email on how much it would cost to replace engine. We have heard nothing. It took me 1 call to a Hyundai wrecker- $4900 to supply & fit used motor and internet research found another owner same car same problem quoted $8 to 14k. 2 lessons learnt here, first dont get car serviced at dealerships and no more foreign made cars. I own 2 Ford Falcons, an 07 ute with over 300k drives like new and a US 63 Falcon with original engine and tranny 56 years old and still in use. Hyundai do not touch them. Its just a matter of time.

PLEASE read this before you go purchase a vehicle from Hyundai Vacaville. My husband and I researched the new Hyundai Veloster and decided it was something we were interested in, the only problem was that to even look at one we would have to take the drive out to Vacaville, we were greeted by Dean and took the only one on the lot for a test drive. We fell in love with it, the next step was agreeing on a price. We played the haggling game (I did my research). We came to an agreement and up next was FINANCE. Let me start by saying we have excellent credit so this next step wasnt a concern, unfortunately we sat down with the shadiest crooked finance guy (GREG **). Im aware of the stuff they try to push on you i.e. extra maintenance, Gap and paint protection, we just wanted the car. We did opt for the car paint protection because as Greg put it its only $4 a month. Move forward less than 24 hours later we spoke to Dean from the dealership and said we changed our mind about the paint protection and would like it removed from the contract, Dean informed us that Greg was not in, but hes let him know and get back to me. Fast forward to Wednesday, no return call from Dean, I called and spoke to Dean direly and asked again about removing the added OPTIONAL paint protection, he said he spoke to Greg and it was too late. HOW IS THAT POSSIBLE, I called less than 24 hours after. After many phone calls to Hyundai customer service I got nowhere. I decided to read through all my paperwork, lo and behold GREG ** not only were we stuck with the paint protection he also added GAP coverage, I specifically told him we would be paying off the car, why would I need GAP. Fortunately for me I caught it in time but the process to get it removed will not be easy. Long story short PLEASE take the extra time to go through every page of your paperwork and dont let anyone like GREG ** bully you into signing for any extras. May your next car buying experience be a happy one.

I took out a 2 year lease on a Hyundai Tucson. It was extended to 3 years because of lockdown. The contract mileage was 10000/pa but I returned the car with less than 20000 on the clock. No consideration was given for the reduced mileage. A lot of my friends leased vehicles with other companies but were given discounts for their reduced mileage. This was the only company that I have used who have not made allowances for this. It is the last time that I will ever use them again. Its a shame as I loved the car!!!

2012 Hyundai Tucson. Bought my Hyundai late in 2012. My car has 86,000 miles on it (I commute for work) and the motor is shot. No noise. No lights. No warnings at all. I was traveling and engine light came on and thirty SECONDS later I was on the side of the road. I have had to argue through all of this with the dealer and Hyundai in order for my car to be repaired. I have (thankfully) kept all maintenance records through my mechanic. Needs new motor and there are none available because Sonatas were all recalled for the engine design issue. Same issue as the design flaw in mine but Hyundai gambled with lives and warranty that the engines wouldnt go until after warrantys were up. This has been a nightmare!!! They are telling me it is going to be 8 plus weeks before my vehicle is repaired. In the meantime the dealer has given a loaner car that is NOT comparable to my vehicle what so ever and it is the Sonata you know the one that has been recalled for motor!! Are you kidding me. Husband and I are speaking to a lawyer... Can you say CLASS ACTION LAWSUIT!!!

I purchased a 2013 Hyundai Sonata March 2015. I had no problems with the car up to a week ago. First my check engine light came on and then a knocking-ticking noise from my engine. I took my car to OReilly and they checked it and informed me it was the camshaft. After then I was driving down the road the noise got louder and then the car stalled. It shut off in the middle of the road. All the lights came on and it STOPPED!My car was towed to a local Hyundai dealership. Spoke to someone this morning and they havent even looked at the car yet. I work 35-40 miles from where I stay and I dont have no other kind of transportation. After further review I found that Hyundai has had a ridiculous amounts of recalls on all of their vehicles even the new ones. I also found out that they recalled over 470,000 Hyundai Sonatas 2011-2012. After reading the reviews of this recall my car is doing the same thing as the 2011-2012 models. I have contacted Hyundai twice and all they are telling me is that my car is not part of that recall. My car is doing the same exact thing. They do not care and it is just ridiculous that there is so many problems. They wont get me a rental or a loaner. I plan to go to everyone news station I can find and report this issue. These cars arent safe or reliable and someone has to speak up and take action!!!

I can create a quote online for a 2012 Hyundai Elantra Limited. It has a black exterior, beige interior with the tech package and without the cargo net, cargo tray, floor mats, ect. When I asked the dealership, they never have these. They refused to order it, stating Hyundai does not take request. Additionally, all the cars on their lot have the crap I do not want (cargo net, cargo tray, floor mats, etc.) This adds up to $400 worth of junk. I asked them to remove it and they wont. Shouldnt that make it a Standard Option? If that is the case, isnt that false advertisement? The website advertises something that the dealerships will not deliver. I am reporting this to the Better Business Bureau and suggest others to do the same.

I have been overcharged by $150 and then they cancelled my account. There are no supervisors to talk to and no one to own this problem. I have called the corporate headquarters and was advised there is no one over BlueLink, therefore; customers have no options for anyone to get problems of overcharging taken care of by this pathetic company.

I have recently just got a used 2013 Hyundai Elantra with 32,000 miles for my birthday. This review isnt necessarily a bad one. Every once in a while when I turn on my car for the first time of the day, it makes this short, medium pitched whistling sound, and it only last for about one second or less, the noise doesnt really bother me, it just concerns me that something may be wrong with my car. I have saw some complaints about the same thing, and they said that they took it to the dealer and they said it was normal. I have yet to take my car to the dealer, as I have no time at the moment, but I do plan to take it as soon as I do have some time. By the way, Ive only had the car for about 1 month and a half. Also on a side note: the dealership we went to in Concord, NC is RUDE. Do NOT go there for a car.

I own a 2008 Tucson. I needed a small suv so I could see the traffic ahead, but some suvs were too big/High. With a 10 year/100,000 mile warranty, the company believes in its product and my experience proves it.

Bought a Hyundai Elantra 2010 at Linwood in Paducah. A/C not working but did not know it; accepted hot air from it as normal. Drove in this condition with my cat to Lexington, KY; cat suffered heat exhaustion. Took it to the Glenn Hyundai and they said they fixed it. Same problem cropped again and again. And sometimes I did not use A/C. When I took it the last time for the AC: Dealer rep accused me of going there a few times and not ever mentioning that the AC was a problem and once I had not hit the button. Dealer said fixed it the first time - that dye was placed and small valve problem fixed. But I heard nothing about this. This time by mistake I saw the dealers notes which said cracks on belt. But that was not mentioned to me. Why were these belts not replaced during warranty? Do they wait until the warranty is over to cheat?Also, early on, I drove to another city and felt the steering pulling to the right. Being inexperienced and afraid of big trucks, I drove into the guardrail but I distinctly felt the tug to the right. This was in Jan/Feb 2010. In 2014/2015, Hyundai asked Hyundai Elantra owners to go to the dealer and get this steering problem fixed. Surface of steering wheel, brake lever, brake and gas foot pad all eroding after only 1 yr or 2. Got a lemon. Regret buying Hyundai. Nightmare car!!!

I bought new 2011 accent. The car stalled. It would not start. I have it towed to the dealer. I was told it is not under warranty and had too much oil. Hyundai North America was very uncooperative. I am pod 4000 miles and seized engine. Thanks Hyundai for honoring your warranty. Not! See you in court. My advice to anyone is go Nissan!

I have a 2012 Elantra and when I go over a crack or bump in the road, the car hops to the left or right. I have never had a car do this before and the biggest complaint I have is, Hyundai is denying any issues or problems. The two dealerships that I went to say, It is within Hyundai specs so they cant do anything about it. I would need to go to an alignment shop and have aftermarket shims put in. One problem is that Hyundai did not build the vehicle with four-wheel alignment adjustability or even install a camber adjustment bolt in the rear. I went through my 70,000 mile rated tires in 30,000. The back end tires are towed outward on the front side of the tire. My camber settings were 1.4 on the left and 1.7 on right. With this setting, you will go through tires and then the cupping will develop. In the winter time, park it and take a bus, its a lot safer.

Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case managers since then trying to work on my behalf and they’ve checked for updates and somehow can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrongdoing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!

I bought a brand-new Hyundai Tucson 2014 with 83 miles. After 4 months and a torrential rain all my books in the left-rear passenger side floorboard, were soaked. I went to the Decatur Alabama dealership and they cleaned the water out. Long story short the Hyundai dealership has (1) replaced seals around the door, (2) sealed the roof railings, (3) resealed the roof railings. (4) the Hyundai Motor Corporation called in LEAK PRO guaranteed 1 yr not to leak. 11 months later after torrential rains, the back floorboard left passenger side was full of water. I have sent a certified Alabama Lemon Law letter and called BBB Auto Line asking for replacement. I know one person with the same issue with the same results. Anyone else out there? May go to arbitration. I am waiting on Hyundai to call me.

2011 Hyundai Sonata Engine Failure: 05/09, car stalls and will not start. 05/10, towed to local Hyundai dealer Northshore, Vancouver. Service Manager says before the vehicle arrives that it is probably because I do not change the oil. Service manager asks me to authorize payment to diagnose problem. I ask him why I would do that as the vehicle is still under warranty. Service manager says that they cannot proceed without authorization, and tells me the bill will be bigger if the engine has failed. I provide 3/6 service records with the last completed only 1 month before engine failure. Hyundai Canada denies warranty, no relief of cost due to lack of Maintenance. I have asked for all records and inspection criteria from Hyundai Canada and they have declined to provide. Talk to the garage. Its a great way to ensure no warranty is paid. Have Hyundai service garage charge the consumer/customer to prove that it was the consumers/customers fault. $228 for the diagnostic, $3500 for the engine, $1600 for the labor.

Very happy with my 10 year old car. Bought this Sonata brand new. 10 years later I still drive it. I have 156,000 miles on it. I change oil according to book, have replaced battery once. Bought new tires twice. Have not had any major problems. Drive great. I bought it because it had a great warranty. The only complaint I have is with Hyundai service department. They are not very good. Once I learned I could take it any mechanics as long as they use Hyundai parts. Thats the way to go.

Purchased car new in March 2013. Had towed to shop for repairs when brakes failed in May 2013. Received car back in June 2013. Car ran well, battery charged correctly and all was good for awhile. Car started to shudder/jerk a little at takeoffs from a stop again. Light and sporadic. August more frequent, September it worsened and October it had gotten bad again. End of October 2013, left my home and the car shuddered at start and went about 60 ft to stop sign again and breaks locked up solid, no lights or warnings on dash. It happened again at third stop sign! (still with-in two blocks of home). Forget the errand now just have to get it home and call for tow. Pulled out into highway in left turn so I can get home easily, and car stops locked up solid in middle of turn and road. Loaded log truck heading towards me and I cannot get car to move. Took several stomps on accelerator peddle to get it to finally crawl forward. Crash avoided but the grill filled the entire passenger window and then some. Got car home and towed to dealership the following Monday morning the 4th of November 2013. Dealership said they could not duplicate, but had huge data software upgrade for car. This was supposed to be done the first time. I told them on Monday I was not getting back into car period. Now in contact and waiting just a few more days before formal full-out legal battle begins. Hyundai has known about this life threatening safety issue for years and instead of fixing has only made it worse. Do your research before buying. I will be doing a lot more in-depth search prior any future purchase.

Car is only 5 years old, and the backup camera doesn`t work anymore.

The car is very durable but it makes noises on transmission changes especially when the eco boost is on. The dealership I went to was great. The salesperson was very knowledgeable on the car and the process was easy. The car was everything I was looking for with a little bit of an upgrade. Some things werent clear like how to update the nav system. The touch screen is not very responsive depending on if you are the driver or the passenger. The eco really does save on gas but it makes the change even slower when speeding up or slowing down.

In September 2011, I purchased a 4 ton truck from Hyundai East Rand. I was told that the truck was 4 tons and therefore it could carry a load up to 4 tons. Upon receiving the registration documents I realized that the truck was registered as a 3 ton truck. When I inquired about this, I was told by the sales person, Allan, that this was a fault by Korea. Apart from them selling me the truck under false pretenses, the front cabin of the truck is not straight, the radio keeps skipping channels and switches on even when the trucks ignition is switched off. The truck is sluggish and doesnt feel like a new truck. The engine is rattling, the interior is coming loose and the faults just continue. I have laid a complaint with customer service, but the guy, Sibusisu, just passes the buck and sends me from pillar to post. The dealer principal, Gavin, is not interested in talking to me to sort the problem out. They have taken the truck in for 7 days to identify the problems and they havent given me a replacement truck nor have they compensated me for the loss of income. It is no fault of mine that they sold me a truck that is not up to standard. I need compensation and a 4-ton truck! !

Drove an hour from my home to Stockbridge, Massachusetts and left my keys on my car seat only to return and found out I was locked out. I called Hyundai roadside service and was told it would be 58 minutes for service to arrive. I waited an hour and called again and the automated response said the driver was 3 minutes away. I waited another 15 minutes and called and got a Hyundai live person and he told me that the service company 911 was 3 minutes away. Here’s where Hyundai roadside service failed. After waiting almost 2 hours I called and they told me that the service company canceled the work order to unlock my car because it was not their area. I was furious at this point and asked what do I do. After another 2 hours I received a call that a roadside assistance vehicle would come from Lenox, Mass. Will be there in approximately 5 hours. At this point I had to call my son to bring me another set of keys. It took him over 3 hours for a round trip run. It was either that or break my window a bill Hyundai. I will reconsider buying another vehicle that claims it offers roadside service.

I bought my Hyundai Tucson in 2017. Since that time it has had motor replaced 6 times, several electrical issues and had spent as much time in the shop as in my possession. All the while making I make payments the on a car that is unreliable and worthless. The dealership nor Hyundai is any help.

Weve leased two new Hyundais in a row and 7 new Hondas leased prior to the Hyundais, with no issues. Going back to Honda or Toyota. The most recent Hyundai was a 2016 Tucson limited, the AC never worked properly from day one. Shortly after the AC came on cool air would cease. This issue is documented on the Cas Complaints website. We had 3 miserable summers in the Deep South with this lemon Tucson. Three different dealers noted the problem. One kept the car 3 days and agreed that the car had a serious AC problem, but all said unless the diagnostic computer gave an error code there is no warranty. The first Hyundai was 2016 Santa Fe, which had a well documented steering issue when highway driving. Again no Hyundai warranty help. Guess we were suckers for leasing the second Hyundai, but the warranty is utterly worthless. If you have a problem, youre screwed!

So I bought out my lease for a 2017 Hyundai Elantra Value Edition. I have reported numerous times to Hyundai’s customer care team and the Hyundai case management team, about the engine problems I have been having such as oil consumption and the intermittent stalling on roadways. The intermittent stall has almost gotten me into an accident numerous times and I almost got killed at an intersection from it stalling. I have brought my vehicle in into dealerships for inspection and servicing. Hyundai USA does nothing about it and simply brushed me off. Currently I have been out of a vehicle for over a week now since the check engine light came on and I am having problems with the ECM. My vehicle is at 104000 miles and the problems started at 70k miles. I have been in and out of mechanic shops to get it fix and it still has problems. I have requested to Hyundai underpins times that it needs a new engine and they just ignore my complaints and requests. If you are looking into purchasing a car I would never look at a Hyundai for the safety of yourself and your family. Please look elsewhere. I’m still making payments on a non working piece of junk. Please don’t be a victim. Look elsewhere.

I, myself, own a 2013 Hyundai Elantra that I adore. I used to work for Hyundai, dealing with warranty. My fiance is a Hyundai-certified technician. These cars come with a 5-year/60k miles BASIC warranty. NOT bumper to bumper like many salesmen claim. Batteries are covered 100% for 2 years, and the 3rd year is prorated. Sunroof issues WILL be covered under the 5yr/60k. Tires are not covered, but you have roadside assistance for 5 years, regardless of what you are equipped with to handle flats. My car does not have a spare, I got a flat last month, and they towed me at no charge. No questions asked. If you have a spare, obviously roadside is not needed. But be sure to maintain the spare just as you would other tires. Tires lose air with time. Light bulbs are covered 12 months/12k miles. They are wear and tear as well, so expect to change bulbs once in a while. Maintenance items are not warrantied (tranny flush, brake flush, oil change, etc.). Use Hyundai genuine parts. Trust me. If your engine ends up having issues, and you have an aftermarket oil filter, good luck getting that engine warrantied. I buy Hyundai parts, and follow maintenance schedules exactly how they are written.Most people here would have had a better outcome if they would have educated themselves on the vehicle. Its not hard to do. Im a female, but I know more about cars than most males I know. Dont walk into a dealership with the wool over your eyes. Know your stuff, know the warranty, and know what youre driving. My car is only a year old, with 25k miles, but it has run 100% perfect for me the whole time. I have taken it on long road trips and it handled them with ease. My gas mileage on the highway gets up to 42 mpg! I dont work for Hyundai anymore, so I dont benefit from saying any of this, but I do take pride in these cars. I chose to pursue the medical field again, otherwise I would be a Hyundai employee still. You also have a right to know who works on your car, so ask. My fiance is a master technician with Hyundai, and he treats every car like his own. Go ahead and meet your technician. Discuss your concerns. Trained Hyundai techs will know their stuff and know all of these cars like the back of their hand. Make sure you realize that like every car, they will age and not be perfect anymore 1 day. Cant expect a car with 150,000 miles to run like its new. The 10 year/100k miles warranty is a great incentive to buy these cars, and not many people have to utilize it during those 10 years/100k miles. I would choose Hyundai over Toyota or Honda any day. Read and educate yourselves, people.

I spoke with Lindsey in Corporate. I was told that the paint warranty had expired and nothing could be done. The hood was deplorable. I want something to offset my $600 repair costs, free tune-ups, free oil changes.

I have been contacting Hyundai Motor Finance to try to get them to transfer my title from GA to NJ since April 2014. It is now October 2014 and I still cannot register my vehicle in NJ because they have not transferred the title. I have sent them three request and they claim to have not received the first two, despite my fax confirmations. They are currently preventing me from complying with NJ vehicle registration laws because I cannot register the car without the title. They also will not let you talk directly to the title department, instead making you talk to a customer service agent who acts as an intermediary between you and the title department. This inefficiency is now causing me to break the law, as my vehicle is unregistered and I cannot register it. Ive now had to take a day off work to go to court to explain why my vehicle isnt registered. Im not sure what to do. I cannot keep driving a car that cannot be registered.

In 2006, I bought a used 2004 Hyundai accent automatic from Thrifty Car rental. I had the car checked through by Hyundai and they confirmed it was in perfect shape. About 6 months ago, shifting became very hard and sometimes the transmission would refuse to shift gear even if I had shifted it with the clutch. Problems got worse. I took it to Hyundai for a diagnostic test and was told it needed a new transmission which would cost $3,000.00. As the car is so old, I opted for a used transmission and took it to a shop where my husband had his transmission replaced. By now, it is 3 transmissions later, 1 computer later and the car has been in the 2nd shop for 2 weeks with a highly recommended transmission expert and it is not working. I sent 2 emails to Hyundai last week and never received an answer. I called today, on 9/23/2011, and after some back and forth, I was told that there is no recall and that they could not help me with the car. In the meantime, I checked online and found a lot of people complaining about transmission issues with exactly that 2004 car. Pages and pages, so there obviously is an issue. My son, who is learning to be a car mechanic and therefore has access to information we normal people do not, also found information on major issues with that years transmission. Yet Hyundai insists, there is no campaign on it, so there is nothing wrong on their end. I have been driving Hyundai since 1996 and loved that car, that is why I bought another one in 2004 but that car is proving to be quite a problem. Hyundai is certainly shattering my opinion of them.

What appeared to be a small defect in pairing my phone with my car has become a terribly expensive repair cost which is THE only item on the car that is not covered under the Hyundai special 5yr/60K period. The head unit is only 3yrs/36K miles. Where was this small print?? After the dealership misquoted me $800 for a $5K item, it forced me to call their Consumer Affairs unit to open a case to investigate further. Fingers crossed, theyll agree to cover it under warranty - havent had the car for 3 years and hopefully theyll forgive the 3K extra miles I have on it currently. [email protected]

2006 Sonata Extended Warranty has catches. All in all was very happy with this car, a 4-cylinder GL model. After 7 years sold it to a friend, who is also happy with it. Did have an extended warranty, but to fix anything on the body, the parts would have to be ordered, and the car left at the dealer all week while a rental car was used (included in the warranty). But I did not want to do this for minor issues. There was one such issue with the passenger’s power window, which did not operate smoothly. The dealer sprayed something into the door but it didnt do much good. Finally on a snowy winter day the cable snapped that controls the mechanism, so the window would no longer stay up. Ended up ordering the part on eBay and fixed it myself in my garage.

Worse company ever! Basically every time I call looking for my title they claim a piece of paper is lost etc. They have everything they asked for including my buyout check, but every time I call I get nowhere and a huge runaround. Now they say they need a bill of sales. Im buying the car from them but they want a bill of sale from me. I dont get it. Anyone else have this problem?

With less than 600 miles on my new Equus, it is in the shop because of a failed valve cover gasket, so I am told. It obviously was leaking when I bought it, as the very next morning, I was cleaning up oil drips from my garage floor. Because I bought it from a dealer some distance from my home, they could not see the evidence of oil leakage and opined that I was seeing air conditioner condensate from a drain line in the vicinity of the area I described as the problem area. After a few more days, and a trip I already had committed to, I got my local Hyundai dealer to pick it up and take a look. They called back and claiming to be astounded, confirmed that the fluid was indeed oil and was coming from a leaking valve cover gasket. I really like the car, but am not the least happy that I now have a vehicle whose engine has had to be repaired, though not the real guts of the machine. Still, as what is held out as their super luxury, top-of-the-line vehicle, this is a pretty damning circumstance. Who was asleep on the production or parts supply line? Anyone else have similar engine quality issues? I have not heard back because the parts must be ordered and then installed. Stand by. SO far, I havent been able to judge the service response.

I have had my car serviced regularly. I decided to get the oil changed at 5000 miles but went over. However, before that can happen the car starting running rough. Check the oil dipstick, there was no oil in the car. No leaks! Howd this happen?

I had booked for ITEN Model on 12th April 2010 with M/s. K.C.Hyundai, Jam mu by paying an advance of Twenty Thousand only via R.No.354 via their retail order form No.3574 with a delivery time of 15 days from the date of booking. Subsequently when I had visited your another dealer M/S. Crest Hyundai show room, they had told me that I will be given delivery of the vehicle of model that is readily available. Then I had been to K.C.Hyundai and had a talk with the sales person and he was told me that I am at liberty to cancel the booking and the advance will be refunded. I had been to Crest Hyundai show room on 16th April 2010 and I had chosen the Santro GL LPG and took the delivery of the same via their bill No.69 on the same day. Subsequently to cancel my booking on 19th April 2010 and refund the advance paid to them. I was told by them to come after two days and subsequently three days and subsequently concerned person is not there like that they had dragged me up to 4th May 2010 and issued me a letter stating that your booked car had arrived and to make the balance payment and collect the car. As I had mentioned above, its about the poor response towards customer care. I would like to share with your esteemed organization the I had very good image and brought your company brand car to satisfy my thirst. Whereas your dealer had deceived me in his dealing and till date i.e., up to 31st December 2011. I would like to seek an advise to take up the matter with consumer forum or will you make an alternative arrangement, as I would like to keep the positive mind towards your company products. I hope you advise me in a right manner at the earliest and I am told to mail the documents proof also.

Ive been a Hyundai owner for two years. I had no issue with my Tucson except they charge you so terribly much for service appointments. Then I started reading reviews and my eyes opened. I even had them install a remote starter which was an epic joke. Useless.... Dont get a remote through Hyundai...ever!!! That said...my brother in law has a new Elantra which has been in shop for over a month! Mechanics say needs new engine.... Hyundai says keep running tests. So wtf Hyundai!!?? He needs for work and is still battling with this! So I start looking and quickly got out of my Hyundai and upgraded...and I will NEVER give another cent to Hyundai or recommend to anyone!!! Horrible customer service and if you dont see that...you are being fooled as they dont give a ** about the consumer!!

My 87 year old Mother took her 2010 Hyundai Elantra to her local dealer who has always done her oil changes. She received a call from the service manager telling her the underside of her car was so severely rusted that repairs would be so expensive. He suggested she get rid of her car stating that it would be dangerous for her to drive it. Her car has 19,000 miles and is two months away from being paid off after a five year auto loan. The car had last been brought in for an oil change in December 2014. No one ever mentioned any concerns about rust only five months ago! So, apparently all of this rust happened in a period of four months! I went with her to pick the car up. We are scheduling a second opinion for this week. Something is just not right. To be continued.........

I had my inner CV boots replaced which were under warranty. After Hyundais service department fixed the inner CV boots, my car broke down about 2.5 weeks later (it seemed like a transmission problem). I had to have the car towed. They claimed they fixed something, without giving me any detailed information and it broke down again 1 week later (I had the same exact feeling of the transmission when it broke down, where I had to have it towed again - this is very frustrating and is extremely dangerous! The service manager informed me that the axle was broken on the first time it was in and it was fixed. The second time around I received numerous answers on what was wrong. They have claimed to fix the accelerator now, but there are several new problems. I did not have one issue with my car before taking it in to Hyundai for service. Now, we cannot figure what is wrong exactly because the computer seems to be malfunctioning. I have had the spark plugs and wires replaced.

Hyundai has totally misrepresented the mileage. I purchased a 2013 Elantra; I get 24-City, 28-Highway. I have taken the car into the dealership to complain. They told me they find nothing wrong with the car. They told me it was my driving. I was told I need to coast whenever possible. On the street or the highway when I hit the crest, I must take my foot off the gas and coast and then I would improve my mileage. I hate the dealership and this car. I purchased the car because of the 30-38 MPG, and it is simply not true. Do I have any recourse? I would definitely join a class action case against them. Please advise.

My car only got 7,000 KM. The trouble with my Elantra, my battery goes dead and have been boosted twice and another time it went completely dead. Had it towed to the nearest dealer. This is a new Hyundai Elantra Limited when it had less than 6,000 KM it started but I had a 2012 which I had the same problems, so I traded for another one. I was told my 2012 had a ground issue. Now I know that I been lied to. Going to my dealer he tell me that the alternator is a low amperage alternator to save weight, and I should consider getting a solar panel and plug it in my cigarette lighter to charge my car. Now I drive some days around 20 KM which should be plenty to charge the battery, and I hardly use any electronics, like listen to the news 20 minutes. Now I dont trust this car because I dont know when Im going to be stranded. Now my Elantra got 7,000 KM and I dont dare to play the radio even to listen to the news, should I get a portable radio with batteries and a solar panel. By the way, once every two weeks I go on a 200Km ride. People are telling me Im being lied to. I have since notified Hyundai head office in Ontario, the phone # is in one of the manuals that I got with the car. Its been two months and no reply yet. They got my email address. Wont even send me an email, so I call again today.October/24/2014, I purchase this car I believe April/9/2014. This car is like you say new, I purchase an extended warranty which I told them I had purchase one from GM and it was worthless. $2400 and they told me that they werent GM, that you could trust Hyundai and they stick to their warranty. It was about a little bit over $1600. My, I dont know what to believe. Am I told lies? We will soon find out and Im about ready to go throughout my iPad just what the problems are about my warranty. I hope its not another lie.

I purchased a Hyundai Elantra Turbo back in September 2017. I have just recently been diagnosed with stage III colon cancer and have not worked for over a month and not sure when I will be getting back to work. I called the finance company for Hyundai and ask them if I could delay a few payments and add them onto the end of my lease. Their response was that there was nothing that they could do for me. I’m very disappointed! Upset! The way I feel right now if I could turn in my car and lease from another company that would have a little more compassion I would do it in a heartbeat! I will never buy another Hyundai based on this experience.

My 2012 Sonata - I have 18,000 miles on my car that I bought last February. I paid $30,000 for the car and I already need 4 new tires. I would not have purchased the car had I known this. The dealership (Washington, PA) said they put junk tires on it to get the best test drive performance. This is unacceptable that I had to spend $500 9 months after spending 30 grand on the car.

I have a 2006 Hyundai Sonata. I got it brand new in 2006 as a birthday gift from my parents and I loved it ever since, but the dealer is full of it. I recently had my air bag light go on. The one that went off was the passenger occupant sensor in the passenger seat - it registers the weight of the person. I am well out of warranty and I am fine with that. I called up Freehold Hyundai, in NJ, and at first they wanted $125 for a diagnostic and then $400 to fix the problem. Since when does a 23-year-old have that kind of money? So I explained how I knew the part was important, that I just didnt have the money. So the man I spoke with just apologized and said it was the dealer who has the charge. After that I got annoyed. I said, Youre not BMW. You can have the car back because if youre not going to work with me then see ya. I am done. The dealer, all of a sudden, said he could fix it for $200. That threw me off because now suddenly you can do it for less? Shady. So then I thought about it and talked to my dad and we decided to hold off. Might I also add, I work in the automotive business and know about cars, especially my car. So I took my car to my job and had the Master Technician pull the code and reset my air bag light. The only reason I did not have my job fix it was because the part is a dealer thing. So finally on Saturday of last week, I saw the service manager come walking in. As I was ringing him up, I explained to him my problem. He said leave him a message with my VIN and he would see what he could do. Okay, great, I thought because maybe he would look up if it was a recall. My co-worker then suggested to look it up on my own for a recall and let them know and that is exactly what I did. When I called them up, I asked for a recall to be checked on the vehicle and left a message to the guy who checks that. He called me back and said, I really dont know where you got your information from, but there is no such thing as a recall. So I replied, Wonderful. Now what? The guy said, Come in for a diagnostic and well take it from there. I then said, This is the problem. You guys want 125 dollars for a code that my Master Technician gets for me for free and he pulled the B1448 code. I figured he would know what I was talking about considering he works in the service department, but no, I was wrong.He then replied back to me saying Well, you see at our dealership, we have machines where we get a code that actually tells us what is wrong not a numerical code. I then said, Really? Wow. Because what came up with that code was that it was the occupant sensor and it is a defect. I am surprised you dont know that based off the code number. He replied back with, Well, we need a diag on the car. At this point I was irritated and said, There is a diag fee right? He then went, Well, not necessarily. We have a goodwill program where we try and get them to fix it, but it is difficult for us to do that. At this point I checked out of the conversation because I had enough of being treated like Im the idiot when in actuality, I am much younger than this guy and a female, and am telling him whats wrong with the car. At this point, I called back to the dealer asking to speak to the service manager who resolved my issue by splitting the cost of the diagnostic in half with me.I was all set to go with an appointment when I had a gut feeling something was still wrong. I went into work on a Friday morning and was almost in tears over this. My manager then went onto a website that allows us to check for recalls and found the recall. He printed the paper out and said, They tried to take advantage of you, heres the paper. So I got mad even more. How can a retail manager of an automotive store find the recall when the actual dealer knows nothing about it? Way to go, Freehold Hyundai, I applaud you for trying to scam me. So I went to lunch and called another Hyundai dealer who told me then that there is a recall for three separate codes on the sensor that is defective in my car. The woman I spoke to explained that if the diagnostic shows one of the codes, their dealership will fix it under warranty. So I went in to them. It turned up to be one of the codes the woman said and the dealer was amazing. They kept my car that day, gave me a loaner car, and kept me informed about everything they were doing. Hey, Freehold Hyundai, why did another dealer find the recall, when you supposedly said there wasnt any recall? I strongly suggest hiring people who know what they are doing. When I went to the other dealer to fix my car, I told them what happened and the staff all looked at me and said, What is wrong with them? They tried to take advantage of you. Next time come to us. They made me so happy. I now have my car back, the part is fixed and I am so happy. Thanks, Freehold for making me feel stupid. You lost a customer and many more.

My father owned a 2013 Hyundai Elantra. Previously the car had shown multiple failures such as the steering unexpectedly locking or brakes making loud obnoxious sounds. A few days ago my sister and mother had gotten into a car accident. The car had went airborne and went head first and hit a curb. The car is currently totaled and my mother had multiple injuries. The airbags had not opened during the process. This is outrageous and we would seriously like to have this problem solved. Luckily no one was in critical condition, but still this should never happen.

My Hyundai is a great low maintenance car that has good gas mileage. The size is just right without being too big. The interior is spacious with cloth seats which are preferable in the hot south. Seating was still roomy and I also liked the storage space. It was in silver tone which was also better for this climate. I chose model based on consumer and technical reviews. The price was just right for my budget and it came with roof rack. The Hyundai models are much improved these days. I think Hyundai has come a long way in building reasonably priced and sound vehicles that are dependable.

I have never, in my life, been treated so rudely. Their customer service rep hung up on me. I thought she had all the information that she needed and gone to find out. The next day when I was expecting my paperwork to be where it was supposed to, it was not. So when I called back the next day, upset that my paperwork had not been transferred, the rep on the phone was once again rude. The rep promised my paperwork would be there in 1-2 hours, and it was never done on time. Not only is this now costing me money, but I was treated horribly as well. And with an interest payment of 20% on a car, they should invest money in training their reps.

My 2005 Hyundai XG350L air bag light stayed on within a year of purchasing the vehicle. Every time I took it back to the dealer, they always say that they fixed it but it would come back on a few weeks later. Sounds like they were just resetting the indicator light. Since Im now out of warranty, Ettleson Hyundai wants $2000 to fix it again.

Their website has an online test drive schedule system and when you get to the dealership the best answer they can give is we just sold the car, Whats the point of having an schedule ahead system if they cant even make sure there is a unit available for the customer to test drive... Well sir we are in the car selling business a mediocre manager replied. So, because you are in the toilet sales business you will just sell me the toilet you have in your office, right? This brand is a joke.

Hyundai is comfortable, gives a smooth ride and handles well. It has low maintenance obligations though it has high mileage. Seats are high to support knee issues. Love the heated seats and back seat temperature control. The 3rd row seating is handy for road trips with the grand kids. The sun roof was also a must for me and the grands! I got the most amenities without an exorbitant additional cost. However, it doesnt have Bluetooth or a back up camera. I also would like a steering wheel that heated up and that the 3rd row seats are raised up higher off the floor. Theyre so low that theyre only appropriate for small children. Nevertheless, its the best vehicle Ive ever owned!

Brought in my 2015 Hyundai Elantra for service, mechanic stated it needed an oil pump and an engine and it would take a month to fix. When I asked about a rental I was told that they had no cars. Tie my car up for a month and dont offer alternate transportation. Totally unacceptable. I will never purchase another hyundai ever again.

My wife and I finance a 2011 Hyundai Sonata. We have three small children and this is our only means of transportation someday a because my car is a junk box and doesnt work all the time. Being that this is our only car my wife is very very much on top of it, she takes it for oil changes when and even before it is due. We had gotten a recall in regards to the steering column and decided that the dealer we normally use (formally Brad Benson Hyundai, now DCN) is inconvenient being that its so far away and thought we would get the same workmanship that we have received in the past if we brought it to a closer location. We were so wrong. First, after the first recall they did not have a loaner car, so we relied on friends and family for a day or so. After picking up the car from freehold Hyundai, we noticed the steering was looser than usual and it had a knocking noise when the wheel was being turned. We called back FREEHOLD Hyundai and they said there was nothing wrong, so in that same day we continued driving. For about the three hours we had the car the engine was giving out on us... Again something unusual that was not there before we brought it in. So I said forget this. Im bringing it back to where it just came from. We went to FREEHOLD Hyundai and told them we cant drive the car like this... The servicemen named Issac was a bit understanding but not very because he kept telling us the steering was absolutely fine. They hold the car and the next day or so they called us and told us that our engine had caught fire... So heres what it is. I gave them a perfectly working car, and bring it to this chop shop and I get it back and my steering is all screwed up and then my engine just catches fire?? Im sorry but I call **. They have terrible mechanics at this shop and I believe, I firmly believe that they screwed something up as far as the engine is concerned and used the cover up that the engine caught fire because they knew there was a class action lawsuit against Hyundai for having engines going on fire after a certain amount of time. We were told at first that our engine wasnt going to be fixed for a few months because they were on back order because so many car engines were catching fire. So they did the right thing and issued my wife and I a loaner car for the time being. A month had gone by and we gotten news that my 8 year old son would need open heart surgery. Then someone posted a negative review about them not having a loaner car and we magically get a call the next day or so that our engine had been replaced and that we have something of theirs, and they have something of ours and we NEEDED to go and get our car. Thats not all. After giving this dealership a chance to redeem itself by trying to contact the man in charge of vehicle service, they wanted us to pay 1000 dollars to get everything fixed. Oh I forgot to mention that the power lock button was broken off and my cruise control stopped working all by itself!!! Isnt that magical??? We brought it to our own mechanic and he said that its a bushing on the steering column and is about 500 dollars to replace to the labor it requires. We have been back and forth with Hyundai the corporation for an entire week, with no resolution... Absolutely no idea from anyone to get the work done to get my wife and I our car back. So our car went in for a recall repair in July/August and it is now Oct going into November and I still dont have a car or any way to fix this. The corporation isnt working with me and the dealer is refusing to acknowledge any wrongdoing on their part. So here we stand, a minor recall turns into a disaster. We have tree kids one of whom was in the hospital in Queens NY and we live in NJ and no car!!! And no help... So heres what youre gonna do... Youre gonna go search cars companies that have exquisite customer satisfaction... And stay as far away from this ** of a company as you can. DO NOT DO NOT DO NOT buy a car from this company and especially stay as far away from FREEHOLD NJ Hyundai dealership. Its terrible and they have terrible and inferior people working there.

I bought my daughter a new 2004 Elantra GT. The dealer have not been able to correct a starting problem with the vehicle. The dealer could not solve the problem while the vehicle was under factory warranty. And until this time, the dealer have sold us parts that we didnt need, saying that the various parts would solve the starting problem. Nothing they have tried have worked. Never will we ever purchase another Hyundai.

My experience with Hyundai is the worst experience with a car company I’ve ever had and I’ve been leasing different cars for 25 years. I drove my 2021 Kona (top of the line) for 3032 miles before the entire transmission failed. I guess any car company can have a lemon in the batch so the fact that this car sucked isn’t what’s horrible about this story. It’s how Hyundai & Hyundai finance is treating me during the process of trying to return the car and get compensation back that’s hideous. They threatened my credit for a car I hadn’t had in months and made me continue to pay for it for months. They made me collect & turn in all the paperwork needed to get my case settled myself instead of helping and accessing their own records (copy of lease, payment records, etc.). Their entire computer/ website interface for customers fails every month and you have to call to get your profile erased so you can build another one… Only it remembers the email you used so every month you have to come up with a new email & hope this month their system for payment & account details doesn’t fail. They are offering me almost NOTHING back ($2300) even though I paid 1500 down & payments from September 2020-March 2021 at $367/month. They don’t even understand their own processes and told me that a significant amount of the money I am owed back for the car needed to be applied for at the dealership due to “separate contracts for alarm system, clear shield, & other aspects of the car’s system... But the dealership says that’s completely wrong. Oh ya, and every 30 days the paperwork I turned in expires & takes hours of effort on my part to resubmit. Do yourself a favor and RUN from Hyundai!

MY 2013 Hyundai was purchased brand new 7/23/13. 10/22/13 the driver side wheel well cover splash shield broke while I was on a major highway. I took the car to the dealer the same day and was told the warranty did not cover this part. I was told it had to be replaced as it kept dirt and road dust off the engine. The dealer made it sound like this was a major part and HAD to be replaced. The cost was $162.10. 5/2/15, the same thing occurred and I did not hit anything. I feel should be covered under the warranty. In addition I do not think this is a critical part that has to be replaced to protect the engine. The part is 86811-3Q500 Guard Assy - Fr Wheel LH.

Brought my out of warranty 2011 Hyundai Tucson to my local transmission repair shop for service in mid-November (you dont go to a general surgeon if you need brain surgery). Shop states a shaft is bad and they need to order one. One is ordered from the local Hyundai dealer Mid State Hyundai in Berlin VT. Parts folks state that shaft is out of production. Production to resume on 2 December. We wait for 2 December to come. Part shows up, shaft does not fit, too big. Right part number on the box, wrong shaft. Transmission shop, Mid State and Hyundai in Korea go back and forth as to what happened.Based on the VIN, part should be correct. Pictures and drawings are sent back and forth; meanwhile, I still dont have a car. Finally determine wrong part was put in box and shipped. Now have to wait until 7 January for the right part. Neither Mid State nor Hyundai will do anything to rectify this. I have been without a car for over a month; I simply want a loaner. If Hyundai had not messed up the part, I would have had my car back on the 3rd or 4th of December. This is not customer service on the part of Hyundai or Mid State.

I own a 2013 Hyundai Sonata. On September 29, 2021, I had my oil changes. I was a thousand miles early but the oil light had come on. I asked the service station to check why my car was lagging when driving. Ive been going to the same place for years to get my car oiled. Not a Hyundai dealership. He told me that my engine is ruined due to the engine burning oil, the tip of the oil dipstick was burnt. I left to go home and my car died. I had it towed to the closest Hyundai Dealership which is the dealership in Palatine, IL.The next day I went to the dealership and dealt with Kyle ** (Im not completely sure that is his last name). Kyle is at the front desk of the service area. Kyle told me its probably going to take a month and a half & I should rent a car and Hyundai will pay $40 a day. I rented a car from September 30- November 1. On Monday, October 7, 2021 Kyle texted me and said they are looking for Update/recall 953 ECM, & said the recall was not done so my car does not qualify for the warranty. He took less than 30 seconds to tell me my car was trash & he’s just telling me what he’s been told & that I should contact Consumer Affairs!!! It wasn’t a big deal to him!! I take very good care of my car, I have all receipts for the service I have had done on my car from the places Ive had my car worked on. Needless to say I was so upset and not happy with that answer, my car has 68,000 miles on it.I have the phone number of the salesmen I bought the car from in 2014, at McGrath City Hyundai in Chicago, IL. His name is Frank, I called him and he agreed to help me since I received really poor customer service at the Palatine dealership. Kyle was less than professional or helpful. On one of the visits I made to the Palatine dealership he was so disrespectful, as he was walking away and his back was to me he said get your car out of here or Ill charge you for storage. I did let him know I was now going to be working with Frank who was going to work on my behalf through the Gurnee Dealership.Kyle was not going to let me get things out of my car until I paid $165 in diagnostic fees. I was told I didnt owe any money. Kyle did call me back and told me I dont owe anything. I can get belongings out of my car. On October 13th Frank told me he was going to have my car towed the next day, October 15th Frank said I have to call Palatine and pay a $100 fee Palatine would not release the car to Frank at his Gurnee, IL. location. I went and signed a release and was told no charge.On October 19th Frank said they were busy at his dealership and couldnt get my car. On October 20th I texted Frank & He said hed call me in 20 minutes, I never received the call. On October 22nd I sent Frank a text telling him I didnt want to bother him but I need some answers. He replied in the text that he was on the phone with Hyundai, he would text me in 5 minutes. He was almost done, never texted me. On Monday, October 23rd I texted Frank to see what was happening. He replied in a text shortly and never called or texted. On Wednesday, October 27th I sent Frank a text asking him or telling him if he cant help me please just be honest, I am desperate for answers. He emailed me back saying they just emailed him 2 hours ago that they have a conference call at 9 the next day. He said hed have a definite answer by noon, he never called me back.Frank told me about updates being done. When they are received has to be done in a certain time frame. Even if Im not aware of the updates, I didnt get notices on all the updates. Frank then gave me a phone number to get reimbursed for the rental Customer Service Specialist 714-887-2553 I have left several messages and I am not getting a return call. He had e email him the receipts. Here it is November 8th, Im no better off than I was September 29th! Frank is now at The Gurnee dealership. I called the Gurnee dealership to find out Franks last name and the person on the phone said he was new and didnt know his last name. I do have cell phone numbers for both gentlemen. I started working with Frank on October 7th. I really thought Frank was going to help me with my car and I appreciated him saying he was going to help me but he really just wasted time and I do wish he wouldve been honest with me and told me he cant help me. I had sent Frank my drivers license, bill of sales & known updates done at a Highland Park, IL. dealership. I have copies of text messages.Consumer Affairs did call me once, I missed the call they said they would call back and they have not. I am amazed how uncaring and unprofessional this company is. I have left several messages with no response. I am so tired of Hyundai taking advantage of me. I will NEVER buy or recommend to anyone buy a Hyundai. I have never experience a situation as bad as this in my life. Hyundai is not a stand up corporation in my eyes. They are failures. TOTALLY TAKING ADVANTAGE!

I have had repeated headlight failures without any accidents. I have replaced them and had them fixed by my local Hyundai factory. The manager suggested I contact consumer affairs and Hyundai about this issue. I cannot keep paying when there is nothing I caused. This is an obvious manufacturing issue.

Since I purchased the new Hyundai Sonata 2012, I have had problems starting the vehicle. Within the 1st week of purchase, it had to be towed because it wouldnt start. It didnt recognize the keys (keyless remote). They didnt find a problem. The second time, it didnt recognize the brake to start the car. This time, they changed a faulty brake switch. This occurred in the 1st month of purchase. Now at about 15,066 miles, they had to fix the grounding wires under the brake switch which also made it so the lights were not turning on at night and the car didnt start. My car had to get a jump from the tow truck driver. On all 3 times, I had to miss work and my son was late going to school. Having a car not start is very dangerous as a single parent, especially at night. Having the lights not work is also dangerous as I was flashed at many times on the freeway and didnt know why it wasnt working. Ladin provided me with a loaner car, which was greatly appreciated. This problem got worse and caused further concerns such as the lights not working. I have seen the same problem listed by others with this vehicle. Very dangerous for anyone. This has been a lemon since the first week of purchase in that I could not start a brand new car and the problem continued 2 other times and further corrupted the lights. I do not feel confident driving this car as each time I was assured that it would be fine, it was not fine. Thank you for your help in addressing this matter.

I had to laugh when I read Hyundais stated goal which they claim is to create satisfied customers, because this has not been our experience at all. In fact, my wife and I have made a promise to each other to never buy another vehicle from this dealership or another Hyundai period. I have to tell you, we usually buy new vehicles every 2-3 years because we dont want to deal with any service issues as we are busy people. Changing oil and general maintenance is about as much as we care to deal with. We normally purchase our vehicles from Toyota. In 30 years we had never had trouble them! In fact, we never had to do more than oil changes and basic care. They never broke down, all their parts worked at all times and we never got a lemon. We were so satisfied that although we wanted to try a Honda last time we were apprehensive. However, we LOVED our CRV! I miss it, and regret trading it in because unlike the Hyundai, it worked! Our CRV required mechanical assistance once in the first five years! Very shortly after the warranty expired the transmission went out! I was horrified, because I knew my warranty was up but Honda didnt think it was fair as our warranty had just ran out. Not only did they fix it free of charge, it was too new so they could not find a rebuilt transmission and put in a brand new transmission! That is the level of service we are use to, and we have found Hyundai to be the exact opposite!Our experience has been disappointing at best. We have been lied to, deceived, laughed at and disrespected. We got the runaround from the very beginning when we agreed to allow the salesman run our credit for a particular vehicle. We made it very clear that this was the vehicle we were interested in. In fact, we refused to let him run it until we picked out the vehicle we wanted to buy...then in the middle of the deal our salesman got up and left and another one came out to finish the deal. This shady salesman made the first kid look like an angel. This guy switched us into a vehicle that had more wear and mileage without our consent. My husband was exhausted after they wore us down for hours and decided to just get the car, but then we noticed that things were not working on the way home...both sales people said that I could plug my iPhone into the USB to charge it. We travel a lot and this was the main feature that had us interested in this model and it was the deciding factor on buying from Hyundai. The second salesman told us that he knew the owner personally and that the owner prided himself on providing excellent customer service and that he had his number and if he was unable to help us with any issues we could call the owner himself and he would take care of it. I later asked for the owners phone number and was laughed at and refused the number.However, that USB port was the initial reason why we chose the Hyundai instead of some of the other vehicles we had looked at around town. When we purchased the vehicle I asked about a second key and the salesman assured me he just needed to look for it and that it was there...because he had it earlier that day. When I reminded him we needed that other key fob, he looked for it and claimed it was missing and assured me that they could simply make us a new one real quick. I was concerned. He never found it. Now I am even more concerned because it is totally possible that these unethical people that I dealt with may have said key fob! After the deal was done, the story changed so we would have to make an appointment to get that key fob made. We reminded the salesperson again before leaving and he said he would call with an appointment time.On the way home we found something else wrong in the vehicle. We were never allowed to even test drive or choose ourselves! That USB port did not work at all! I was told that I could charge my iPhone with this USB port. I asked several times if they were sure it would work with my iPhone 5C and was assured that it would. I was upset because we made it clear that we wanted to buy a new car and I was assured that this vehicle was never used for anything but test drives. I dont know of many dealerships that allow animals on test drives. Yet, the air conditioner was blowing out pet fur! Upon further inspection I found dog or cat fur all over... I am allergic to cats and most dogs unless they have hair instead of fur and this was fur.Also, on the way home we stopped at the store and planned to stop a few more places as well but we could not get the back hatch to lock...which was a security and safety concern. I called and most of my concerns were dismissed and made light of. The second salesperson (they switched in the middle of the deal) did not believe there was dog hair so he wanted us to bring the car back to show him, so we did, driving all the way back to Bend. I think he knew it was there all along but figured we would just not want to hassle with it. I was insulted as he made it sound as if I was a liar which took a lot of nerve after just making one deceitful claim after another to us. He made me think that we could exchange the car for another new car and this was the only reason we agreed to that drive. He acknowledged the presence of dog hair and did not know how that got there. We do not own any pets. He basically did nothing to assist us at that time and thus the trip was a waste of our time. He promised to make an appointment to have the fur removed and all scents removed and to have car mats installed.The salesman called to say he made an appointment to have the car treated to eliminate scents and hair, have the USB port fixed and the back latch fixed. After calling to insure the parts were in we arrived at the appointment and were asked, Oh did you make this appointment online? All of the parts were not there but they said they could replace the key fob and that they kept the mats in stock and they did not need to be ordered as the salesperson stated! However, the machine used to get out the hair and scent was never arranged.I was there all day long. They wanted me to make yet another appointment to finish the work. Then they wanted me to leave my vehicle for a few days so they could order the part again and get it fixed. Its a good thing I did not agree to that because it was at least two weeks before they called back! My husband did not trust them by that point anyways and flat out refused to let me leave the vehicle there. They claimed that the treatment for the hair would take most the day so I suggested that they just fix the latch and the key fob and make it right in some way as I had picked most of the hair out of the vehicle myself by the time of the appointment (resulting in an asthma attack). I could not drive it the way it was and had to do something. That day they literally had not done anything all day long. The key fob was not fixed, they said they ordered a defective one and they needed to reorder that... The only thing that was in and all they did all day long was to put in car mats that would have taken less than five minutes yet they made me wait several hours...only to tell me that I would have to make an appointment and return to Bend...yet again. Before they even started I asked them if they had the parts and was told yes. This has been a huge waste of my time for a car I never wanted. I wanted the one we test drove that they sold out from under us. This is hardly a way to make a customer satisfied!So, we came back today and guess what? Even though we checked twice this time to make sure parts were in, they were not! We were lied to time and time again. I have the messages from both incidents and both messages say all of these parts are in...yet they were not. Yep, we got there today after calling and speaking with Mr. Nasty Tude, I mean Mr. ** and was assured once again that the parts were in. When we arrived ** was there and we told them we had a bad experience last time and wanted to make sure all the parts were really there before they started as we did not have time to waste. He was rude which just added to our frustration. My husband told him that I had already spoken to someone in Corporate and to just leave the hatch alone and fix the USB. He gave me a smart ** acknowledgement and held out his hand for the keys. It was a good half hour before they took the car back even though they were not busy and there was no vehicle in the bay they pulled it into. ** was nasty saying we must have made this appointment online...that seems to be the standard answer for everything in your non-service department. We did not make this appointment online.WE did not want to make another wasted trip to Bend so even though after two weeks they finally called to tell us that the part was in we called back before leaving for the appointment this morning to insure that the parts were indeed there. We asked ** when we arrived and he said all of the parts were there, they were not but he did not care and said we would have to make another appointment to come back. When we told him that we called ahead of time to insure the parts were in and checked with him when we got there he got even ruder and said that he wanted us to leave and never come back into the service department/dealership. Not a problem! But please know that I will be reviewing this dealership and that this time I will contact corporate in writing for legal purposes.Please note that I have not forgotten my promises to add reviews. I have a draft ready to go and my husband is currently working on the complaint for the BBB. We have given your dealerships more opportunities that it deserves. We would love to prevent this, we want you to make this right, go back to the beginning and give us the vehicle we ran our credit to purchase. The same one or a 2015 model that is brand new without scratches, dirt, dog or cat hair, etc. We should not have to deal with defective parts, as we purchased a new vehicle, not a used one! Written promises were made and part of our purchase agreement. The dealership failed to meet these and therefore it cancels this contract and we want our Honda back within 7 business days or we will take legal action. We have given the dealership many opportunities to make this right with no resolution and have been treated with grave disrespect. This is the worst car dealer I have ever dealt with and I will be filing a claim with the BBB.