I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

Its a 2006 Mercedes R350 with 63,000 miles. All recommended service was performed at the suggested mileage, including regular oil changes every 4,000 miles (synthetic oil). Engine started making ticking sound when running. I put it in for service at Park Place Mercedes. They replaced a pulley at a cost of $700, and did not solve ticking sound. Mechanic informed me that ticking sound was normal. Of course, I did not agree, but was unable to convince them otherwise. Two months later, It had complete engine failure, without warning. The cost of repair is $15,000 (same as value of car). I requested assistance from Park Place Mercedes and Mercedes USA since the car was out of warranty. Park Place Mercedes denied any assistance in fear they could be held responsible for missed diagnosis 2 months earlier. Mercedes USA offered $2,000 toward repair and since has rescinded the offer and indicated they would provide $2,000 toward the purchase of a new Mercedes. What am I to do?

GLC 300 SUV - This was my first Mercedes and it has turned out to be a huge disappointment. The brakes squeak so loud that you can hear me backing out of the driveway for blocks. The dealership tells me that they are working on a fix. But, I have had the car one full year and no fix. This is completely unacceptable, and I paid over $50K for the vehicle. Do not buy. Buy an Acura or Lexus instead.

Happy Saturday evening. My prayer is that Mr. Stephen Cannon reads this email and as president and CEO works to resolve this problem. I own a 2006 R 350. My problems started with the suspension air parts that cause the car to look as if it has a flat tire, when it doesnt. It looks as if the tire-rods or shocks have failed. With this problem, when one goes bad and you fix it, the other automatically goes bad, so you MUST change BOTH sides. This is not a cheap repair. Actually, nothing about MB is a cheap repair. Once I had that done, the CAM shaft went bad. For this my car has been in the shop for the past 3.5 months. Now after practically rebuilding the engine, the problem is still not resolved. It cant be resolved, because all the parts were manufactured bad so when you replace one part something else goes bad. Ive found online that most if not all of the 06 and 07 R class models have had this same problem, MB is aware and have not recalled the cars. Over $6000 worth of new parts and labor, yet my car is still not fixed. These cars or at least mine should be recalled and the owners should be reimbursed for this literal pain and suffering. I have been terminated from my job and unable to get another because I dont have transportation. This was not my first MB. I have had 4, but this certainly may be my last if I cannot get any resolution to this. I have sent 2 emails. This is the 3rd to MB and was assigned a case manager. She called me 2 times. Ive called her more than 10 times. All I get is a person on the phone that says, I see that you left her a message. Is this the number where you can be reached? I say yes and that ends the call. Ok she will call you today. I attempted to reach MB via a BBB complaint, but they arent affiliated. LOST WITH A R-CLASS LEMON. Its sad that you dont acknowledge that these cars are lemons, but then again you do acknowledge, because you have discontinued the model. ABSOLUTELY TERRIBLE.

I bought my second GLA here in Brazil at a dealership called Itatiaia. When I picked up the vehicle on 21/oct/15, just as I was outside driving by the first block I noticed a noise coming from the front suspension. I drove back to the dealership and informed to the same person that delivered the car to me. He said it was probably a kind of dust that would disappear soon. After some days the noise was still there and I took the car to be service at another dealership EuropaMotors - that is situated just outside my home. I left the vehicle there on 29/oct/15 with 144km and it was appointed that the front left shock absorber was broken. They ordered a new part that took 3 long days to arrive.I bought a new car that came broken from the dealer. It is not a cheap car and Mercedes sold a car that was not even safe to go to the road!! (This part is essential to the security of the driver and passengers). I am very mad. After almost one week they returned me the car with the problem fixes, they said. Yesterday, the same noise appeared again. And now it is even louder!! I cant believe this is a serious company. I complained to the dealership and to the Mercedes Benz in Brazil. Nothing has been done to really solve the problem. I am now entering with an official complaint to the authorities and I hope to hear from Mercedes with a solution. I dont want to buy an expensive car and receive a broken cheap car as they are proposing to me.

It has been a very reliable auto. I have always like this model. Its a sedan and I love sedans. I bought it used at a good price. It drives very smooth and has good gas mileage. It is roomy too. The controls are easy to use as well. I like the color and the low maintenance needed for the car. Very dependable, great for road trips. A friend hit a deer. The damage was severe and it kept on running. The only downfall to this car is the cost of parts and maintenance. The repair always recommend only using Mercedes parts from the manufacturer and there is a great difference in cost compared to some of other vehicles. Finding used parts is hard and cost more. Even the oil change cost more than other vehicles.

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

I have a 2007 Mercedes Benz S550 with 25k miles, and had to spend $6000 for a Remanufactured Transmission at Mercedes Benz of Scottsdale, Arizona. I called Mercedes Benz Corporation and a case manager by the name of Valerie told me that because I dont have any warranty from Mercedes Benz, I am on my own and kick rocks, they dont have to pay for the transmission. What type of company sells a product and when the product fails, they dont want any part of it. Please I need an attorney to help me deal with this issue. You tell me a vehicle that costs $100k to make needs a new transmission after 25k miles driven. Are you kidding me? Mercedes Benz has a lot of people in my situation. Can the Us Attorney General does her job? Can you please investigate Mercedes Benz and find out why they cost American Citizens so much money after buying their fake beauty cars....

After my car had A3 service at the Lonestar Mercedes-Benz dealership in Calgary, Canada on June 21, 2016, the car started an oil leak. The car was diagnosed of a problem with the dipstick seal on July 27. However, it wasnt the real problem after the second check up was done in August 4. The dealer told me that it was the oil cooler seal which is a completely different thing. The problem wasnt really solved since I found the car still had an oil leak the next day and had to send it back to the dealer again.The worst thing was when I picked up the car on August 10, 2016. There was a big crack found on the windshield which was not on the car when I dropped it off at the dealership. Jeff, a customer service mgr, immediately denied and said that it wasnt their responsibility without even investigating the problem thoroughly. I was told that they can only replace the windshield at my own cost, and has formed no room for negotiation. Followed by a conversation with Doug, an operation mgr, who insisted that they wouldnt take responsibility, but would like to share the cost. After a couple of hours of discussion, the thing turned out to a disagreement of what they offered as I strongly think my car was under the dealers roof when it was being repaired. The dealers must be responsible for the problem they caused. How come I have to pay the damage that I didnt do anything about! The issues just keep coming with this dealer.These guys hang up phones, and even impolitely terminated the conversation and left me alone in the office. I felt bullied when they said, We will only give you this offer whether you accept it or not, the offer is firm and unchanged. I dont need any offer. What I need is the full compensation for the damage occurred at the dealer shop!

I had just changed my BMW 320i 2008 model to the new c250 2012 on the 25th of March 2012 and after 20 days, the local dealer, GNA, offers free maintenance for this model for the new buyers. This made me very angry that I specially asked for this. I think I deserve to join this offer.

I purchased an E class in 2008, and got the hard sell about the extended limited warranty from the salesman, so I purchased it for more than $3,500, believing what the finance manager told me that it would be refundable, if the vehicle was sold or traded in before the extended limited warranty went into effect. In December 2010, my husband decided to trade in the vehicle, because an illness prevented me from driving it, and I requested a refund of the warranty as the vehicles factory warranty would not expire until April 2012. The dealer referred me to Mercedes Benz USA and they told me that the warranty was not refundable, as the warranty only allowed me to cancel 60 days after I bought the brand new car with a 4 year factory warranty. I kept telling them that this did not make sense and the 60 day rule for the refund would logically begin 60 days after the extended warranty went into effect. Mercedes corporate absolutely refused to budge from their position, and have pocketed my $3,500, without doing anything for my money. I have been a loyal MB customer for 20 years, and have purchased 5 vehicles in that time frame, and I find it unacceptable that the big international Mercedes corporation found it necessary to keep my money.

Ive owned 5 Mercedes over my car buying experience and I can tell you I will never buy another one. I have a ML 350 BlueTEC (diesel) that has known problems with the vehicle. I just found out on the oil leaking near the rear main seal. I called Mercedes to ask why in the world would a car with 57k miles have a problem like this when Mercedes brags about how great an engineered car they make. I have spent over a week on the problem the dealer fixed the supposed problem to break another problem. Now they want me to pay for what they broke. CROOKS WOULD BE THE WORD I WOULD USE. Ive had several Lexus and no problems. Mercedes does not stand by their name and overcharges for everything. The customer service people just lie to you, point blank. DONT BUY A MERCEDES, BUY A LEXUS. CROOK, CROOKS, AND CROOKS.

This car is everything I ever thought. Reliable, dependable, smooth riding car, handles great on the freeway, strong engine load, great trunk space and beautiful sunroof. Beautiful body, great gas mileage and easier to handle grade on the road. Power windows, leather seats, heated seats season, 2 hand on the road, love to cruise control. Just love this luxury car. Will highly recommend it to others.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz cant do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didnt even empathize or try to advocate for me being that I hadnt even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light.This experience with S really changed my perspective on this company. I am selling my car because I cant believe a brand like Mercedes-Benz couldnt even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that youve amounted to a single percentage. Its incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an S who works as Executive Referral Manager will note that they wont help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

I own a 2003 Mercedes CLK 320 convertible. I love my car. However, I am having to trade it in because of rust problems! The car has only 28,000 miles and has been kept in covered garaged parking when not in use. Both doors started rusting at the very bottom about a year ago. Mercedes says it is out of warranty and the repairs will be upwards of $5,000. I am very disappointed with Mercedes and sad to have to get rid of my car.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

I had been a Mercedes Benz user for the past decade since Mercedes Benz began its operation in India. I had bought my first Benz E240 in April 2002 through Trans Cars India Pvt. Ltd. The vehicle is extraordinary and has served to my expectation. It is in a pristine condition until today. Satisfied with the vehicle and quality of service here at Chennai, I had bought another Benz in February 2007 (S350K) through Trans Cars India Pvt. Ltd. for about Rs. 82 Lakhs. It had no major or minor problems until December 2010. I had a minor problem with the front wiper controls in 07 Dec 2010. The wiper starts to behave in a funny fashion even when the vehicle is parked and locked. This posed a huge problem. Even after the service on December 2010, the wiper problem was not rectified. It was resent back to the shop on 06 Jan 2011 and subsequently for the same problem on 12 Jan, 30 May and 29 Jun. Still, even after this much attention and care, the problem exists and I was not offered a complete or even a remotely satisfactory answer for the problem. Even more, I was charged for the same unsolved problem by your people again and again.I had mailed you regarding the same but with no clear opinion except a mail for the same. Yesterday, I had to drive the vehicle as my chauffeur was absent. Unexpectedly, there was rain. The wiper did not function in spite of repeated attempts. I had to park the vehicle in the highway and could only start when the rain stopped after an hour. My question is, when my old vehicle is reliable and has no problem, why should an advance model have problem? Why am I not explained of the problems in spite of multiple inquiries and services at your authorized center? Why was the problem not rectified during the service of the vehicle? Why was there no satisfactory answers/replies about the problem from your people at Chennai? If you want more details of the receipt and fees, I shall be able to send it.This failure on the highways could have caused an accident. It is pathetic that a reputed and time-tested concern should deal with a problem in this unconcerned manner in spite of strictly adhering to schedule for maintenance. I hope that my problem will get attended here amicably.

I called roadside assistance to help with a flat tire on Saturday. They responded in just under 1-1/2 hours and changed the tire. Dumped the flat one in the trunk on top of clothes and left trunk a mess. Second tire damaged but not flat. If flatbed needed, they now charge you if you are out of warranty - no more lifetime support. Parts had to get back to me if they could replace tires so went elsewhere.

We purchased a Mercedes Benz Gl 450 for a total of over $47,000 in July 2019 and in addition to the car having warranty up to 50,000 miles, we purchased an additional service/repair package for $1,800.00. We spent all that money with an expectation of safety, reliability and the peace of mind promised by mercedes benzs multi point inspection, warranty up to 50,000 miles and the extra repair package that we purchased. Recently we noticed that when we first start driving the car has a noise on the right side, the noise is most noticeable when applying the brake and when releasing the brake. On December 2nd, we took the car to Mercedes Benz of Valencia and to say that the service department staff was UNWILLING TO HELP is a gross understatement. The service manager was derelict of his responsibility. First he said there was no loaner vehicle available therefore, no one could examine our car, when in fact I had called twice to confirm that a loan vehicle would be available to us when making the appointment. Then second he said nothing could be done to examine the noise in our car because the car had been in an accident, therefore warranty was not attached, but could not show me any of that in writing. Further, the accident was a minor one with only minor body damage which amounted to a $3,400 repair job and no engine damage was sustained. We stressed on multiple occasions that we needed to establish whether the noise was engine related or a result of accident related body damage. They eventually did agree to keep the car for examination, they called the following day on December 3rd and told us to come and get the car. Bill the service representative stated that they heard the noise when applying the brake and said there is nothing they can do because the brakes on the car are new and that they do not know what is causing the noise nor what could be wrong with the car. We are concerned and, worried about our safety, not to mention flabbergasted that the auto manufacturers employees are unwilling to diagnose the problem and are demonstrating a blatant disregard for brand integrity or customer safety. There was no report given to on what type of examination or assessment if any at all was performed on the car. There was no print out of areas examined and findings observed, it appears they kept or car overnight and called us in the morning to fetch it. Given that brakes are a very important part of vehicle operation we are shocked that the service department has displayed such a lackadaisical attitude towards a potential safety risk. We purchased the car which has up to 50,000 mile warranty or 7 years whichever occurs first and the additional repair package for peace of mind expecting to get the proper service that would address any issues and instead we were told by the vehicle manufacturer service department that there is nothing they can do and further they do not know what is causing the malfunction in a car manufactured by Mercedes and covered by a 50,000 mile warranty. There is something very wrong with that.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

Be careful buying Mercedes in Luxembourg. They have one of the worse services in the world. I was asking to fix speaker for 2 years, but they continue convincing me that everything is ok. And when warranty is expired they admitted that speaker should be changed. Be more assertive to avoid manipulations in this service. Almost no one is speaking English. Can easily forgot to call you about appointment.

2009 SL550 37K miles. Close to $10K replacing pumps and parts for hydraulic suspension system within last 25 months. Known to have high rate of failure with MB. 2 weeks ago: Total brake failure at intersection. No warning, car hanging out on 40mph road. Alarms, car engine running but with no control. Could not depress brakes per message on dash hard enough to engage gears. Jumped on them and after several near miss t-bones was able to reverse but not stop reverse due to brake failure. Mercedes Benz SBC design flaw and I was lucky. Someone may not be so lucky someday. Will never drive that car or any other MB again. This is another dangerous and documented flaw. MB did not nothing but replace that part. I think I was supposed to be happy. Asked them for fair market value buy back for my car. I was given all the reasons I had no recourse from. They dont take where the car ended up with the brake failure into consideration to expired lemon law period. Better customer service for our Tahoe. More than disappointed.

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

We had our car serviced here and when we got it back it CAUGHT ON FIRE and so it begins. Trust me... Its worth the read. :) Heres the situation: A couple of days before Xmas, our car shut off in a parking lot and wouldnt turn on even after roadside assistance came and we hooked up a new battery. We had it towed to Autohaus on Edens, Northbrook Il based on a recommendation and because it is a Mercedes dealer and we wanted trustworthy service. They did a diagnostic and had a hard time figuring out the issue.Tom ** was very communicative and explained they were checking the battery and all the electronic systems etc but it was taking some time. Finally, we go word that they had identified that it was the EIS system. They replaced that system, completed the installation and they did a multipoint inspection to identify potential issues as well as confirm that the battery, cables, mountings etc. were inspected and were AOK. This took 10 days.We got the car back. It CAUGHT ON FIRE while were were driving. The fire was where the battery is located underneath the passenger seat with flames and smoke billowing up. There was no indication anywhere on the dashboard that there was a problem. Thank god We were not on a highway and that one of my kids or spouse werent sitting there when this happened or we could have been killed or badly burned. Luckily it was snowing a boatload and we got the fire out by shoving snow on it and when the smoke cleared, we noticed the red safety plate that typically covers the positive connection had been removed and was sitting placed in the back of the passenger seat. We took pics, contacted our insurance who told us to contact the dealer and let them know once we had a cause.We contacted Tom ** at Autohaus on the Edens and explained the situation. He advised us to have it towed back there so they could do an investigation. We had the car towed up there and he called a couple of days later and stated that they needed us to authorize $500.00 to pay for a further diagnostic because they had to pull up the seat to determine the cause of the fire. He believed it was an issue with something shorting out the battery but needed confirm. We agreed to the diagnostic. He commented that they never touched the battery the first time we brought it in. We reminded him (we have his voicemail) that when we brought the car there the first time, he let us know they couldnt figure out the problem as they had tested the battery and it was working fine.They also completed installation of the battery (he confirmed) and finally they provided us with a multiple point written inspection report where they specifically stated that they inspected the battery, cables, mountings etc. and all are AOK. We again brought up the missing red safety cap that should have been covering the positive wires and he stated that doesnt matter and isnt the issue. We asked if the exposed wires that should have been covered by the cap could have caused the fire if they sparked and he said he wasnt sure but would know more once they did a full investigation.We waited and then received a report where no diagnostic was included but rather they just supplied the cost of the damage and repairs for $4600.00. Included in this report was a new multipoint inspection where they stated that they inspected the battery, wires, mountings and cables and all were AOK. Except that the battery had melted as had the connecting wires and cables. WHAT? Hmmmm.He followed up with a phone call and stated that they thought the battery was faulty and we should go after the battery company. We asked why that wasnt listed as a diagnostic he said he couldnt legally state that but we actually paid 500.00 to figure out the cause and we would need that to go back to the battery company. We also asked bout that multipoint inspection stating all was ok with the battery, cables, mountings etc. When, in fact, they had been in a fire and all was melted/seriously damaged. What we learned from Tom ** is that these inspections are a courtesy and they may or may not actually do them! What?I brought my car to Mercedes because I trust they do what they said they did. I trust their recommendations. It turns out that they dont actually do the inspection. These two reports confirm this fact. Which brings me back to the first time around. If they had actually done the inspection, wouldnt they have either picked up on a loose wire and/or the missing plate? Seems reasonable. Note to self: They do NOT do the inspection, just say they do.We asked him to document the faulty battery and then we got another report where the multipoint inspection reflects that the battery, cables, mounting etc. are NOT AOK and also NOT documenting a faulty battery as the cause but instead identifying some loose wires by the positive battery cable (that would have been covered had the cap been on or picked up if they actually did the inspection) added 250$ to the bill and sent it over. 4900.00 and no cause or accountability. At this point in the conversation, we contacted the head of service Jim ** who had Tom call us back because he was too busy. You can imagine our frustration! The worst part is Tom was very polite and kept saying we want you to have a great experience and be happy. Not possible at this point.We brought our car here in December and spent 1800.00. Got it back and then it CAUGHT ON FIRE while we were driving! We bring it back again and get a huge runaround with no clear cause, conflicting reports, phone calls that conflict what was written and all the while they have our car as a hostage! Finally after 2 weeks without a car Jim ** agrees to talk to us. He does not appear to have an understanding of the details to date and the gist is he asks: What do you want? Do you want me to pay for this? Cause that isnt gonna happen. Call your insurance and have an adjuster come out. We dont want to push a claim on them but thats why you have insurance. Once we figure it out we can get you loaner and I can cover your deductible.Progress! I contact my insurance to explain that we are at an impasse and give them the details. They agree that this sounds very suspect and they get involved (thank God) but due to Covid it will take them a few days to get out there. I call Jim back with the update and he says great but no deal on the loaner. There is a catch. I can get a loaner once insurance agrees that they will pay for it...interesting.... The next day, Tom ** calls to reinforce that we will NOT get a loaner until insurance agrees to pay. He ends the convo with we want you to have a great experience. Seriously? (Note: if you have a Mercedes, get rental insurance with your car insurance!)Finally insurance and Autohaus strike a deal that is less than what they charged us initially at $4200.00 and Tom calls to state that it will take them another 7-10 days but we can have a loaner as long as we bring it back every 3 days... no exceptions. What?! Has anyone ever gotten a loaner for longer than 3 days from Autohaus on Edens? I know I have from Mercedes downtown. We live 40 minutes away; we have 4 kids; We have been without our car for 2.5 weeks (due to what appears to be negligence). We never got a loaner the first time either....oh and we had our car serviced there and then IT CAUGHT ON FIRE which is why we need a loaner! This was the WORST EXPERIENCE EVER!When we go to pick up the car, there is yet another report differing from the first 4 and they have added charges for additional parts but dont know what the parts are. Literally a change for parts unidentified. They told us to pay the difference and that they had contacted our insurance who would reimburse us except...wait for it...not accurate. And regarding those outstanding charges that we paid for? They will get back to us on what they were for. Still waiting.What about MERCEDES USA you may ask yourself? Well we also involved Mercedes USA and spoke with Susan, Executive Referral Manager at HQ in Georgia and she is supposedly investigating to see if there was a car malfunction but dealerships are basically franchises and they have no involvement AT ALL! What? They said this type of situation has nothing to do with them.Also she indicated that if we got the car fixed, they may not be able to investigate which is ridiculous. You would think Mercedes USA would want to inspect what happened when a Mercedes Benz catches fire at the battery under the passenger seat while being driven and there is no indication other than the flames and smoke engulfing the car that there is an issue? And that this occurred immediately after having it serviced at a Mercedes Benz Dealership. I guess not. It is so far down their list that after we submitted the photos and took the time to fill out all the information she has not responded in any way. Thankfully no one was hurt or killed or this would be a very different conversation.How did it end? We got our car back and we got the battery back as well. We are waiting to hear whats next from Mercedes. It was too big of a deal to not leave you with the details so there you have it! Dont go to Autohaus on Edens and if you do: know that the multipoint inspection isnt real. To be quite frank do yourself a favor and dont buy MERCEDES. If you want a German car...I would say look to buy and Audi or a BMW.

The Good- I brought my first GLE-350 Mercedes in September of 2016. I love the look and thought the Customer Service would match the luxury feel of the car and it did, until it didn’t. I attempted to give a jump start to another driver at the Detroit Zoo in Royal Oak and my beautiful SUV started displaying “Inoperable”. I called Roadside Assistance and Michael from the Bloomfield Hills location came to my rescue, literally. Michael, was great. He diagnosed the issue with my SUV. He stayed with me and explained the issue to the towing companies. His expertise and professionalism was phenomenal. Michael use his expertise to force my car into neutral even though another Mercedes representative stated that it couldn’t be done. My SUV was dropped-off Sunday evening at the Novi location near my home. Michael called me Monday morning to inform me that he explained what was going on with my SUV to the service tech at the Novi location. I called the Bloomfield Hills location to inform the Manager, Steve on how great Michael has been to me. I told Steve that because of Michael’s great customer service skills I wouldn’t mind staying with the Mercedes brand. The Bad & the Ugly-I arrived at the Novi location at 9:00AM to see what was going on with my GLE-350. I was greeted by Serica, so I asked about the status of my SUV. Serica told me she just started at 9:00AM as she checked her computer. Serica stated that it was assigned to a technician and without an appointment I was lucky to get in. Also, that she would call me with any updates. I thought to myself since I’m already here why wouldn’t she ask the technician the status. Two minute after I left, Serica called and told me the parts had to be ordered and that it would take 4 days. I asked Serica for a loaner car.Four days was a long time and I need a car for work. Serica, stated that no cars were available and that I would have had to book a car two weeks in advance. If I would have known two weeks ago that I was going to blow a fuse in my SUV then I would have planned. I called again on Tuesday, and asked for a Manager. I spoke with Johnathan to see if I could get a loaner car for work. I was highly disappointed in the customer service at the Novi location. Johnathan haven’t returned my call from 9:30AM Tuesday morning.On the other, Serica called to tell me that they are hoping to receive the part sooner than 4 days. In the meantime, I have a credit on my account because I paid my SUV bill for the remaining year with no car to drive. I truly expected Mercedes customer service to be best-in-class. I have driven an Acura for years and Acura’s customer service is top-of the-line. I really thought with a slogan like “Drive the best or nothing”’ the customer service would surpass the rest and be the best, boy was I wrong.

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

My wife and I leased a brand new E350 almost one year ago. My father has the same car and we had driven every iteration he has had over the years so we were very familiar with the car, and liked the way each of his drove. The car had issues as soon as we drove it off the lot, loose parts, noises in the trunk, and rough/unpredictable shifting of the transmission. The loose parts and noises were fixed when we took our new car in to the dealer 5 days after we picked it up. They also replaced the rear tires. The car still shook and shifted roughly. So since the dealer we bought it from still had our traded vehicle, I suggested it would be best for all involved to return the car and we would leave with our trade but they refused. I contacted MB corporate and wrote letters to the President of MB North America. I was told to continue to bring the car in for service since that was what the warranty is for, but I find this completely unacceptable for such a pricey car. In almost of a year of having this car weve only driven 4500 miles because we feel the car is unsafe to drive. We pursued a lemon-law case, but since the descriptions on the repair orders are written by different people who are interpreting the problems the best they can in limited space, and since the shifting issues are intermittent, the Board ruled against us even though the car exhibited the unpredictable shifting/acceleration on the way to the hearing. We have been treated poorly by the dealer we leased the car from, and from MB Corporate who makes the Customer feel like there is no real issue with the car even though a search has revealed that the 7 speed transmission in these cars are not working correctly. Weve asked that MB re-purchase the car so we can get something that performs properly and that we feel safe driving. My wife has had issues on the highway because of the unpredictable acceleration of the car, when you expect to pass or avoid a car and you press on the gas, sometimes the car does not initially respond, and then lurch forward unpredictably. One of the board members hearing our case stated that modern cars exhibit a 2 to 3 second delay when accelerating because they are not connected to the carburetor the way older cars were which is just nonsense, but thats who is reviewing these things. I am shocked at how MB treats their Customers. I never received a response from the President of MB NA by the way. I can provide all my e-mails, letters, and repair orders if needed. MB portrays themselves as a premium brand but they treat their customers poorly and step all over them with a legal team and experts who can easily confuse board members hearing lemon cases. MB could have taken back this lemon and I would have purchased a more expensive model if they were good business people, but they are more interested in forcing the Customer to pay for a sub-standard car so that they can hold on to their image as a prestige brand which in my experience it is not. Ive had Audi, BMW, Volkswagen, and Mercedes automobiles and Ive never had anything close to this type of experience. We continue to bring the car to the dealer which has been a major inconvenience and not what you expect from a brand new car.

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

I bought my car E350 4matic 2012 last year around April and a few weeks ago, my car started making a tapping noise. I took my car to the closest MB dealer and after a day or two, they finally found that the car had a wrong size wrist pin in the piston. They offered to change the 6 pistons and the connecting rods all together. I have friends who build engines and flip cars from scratch, so I ran the issue by them. I even had one of my friends to talk to the technician adviser and pinpointing the real issue. At first the dealer was telling me that there is an oil lash in the pistons. After my friends talked to them and corrected them that there is no oil lash in the pistons and the tapping noise can only come if the wrist pins are not the correct size. Since the car came with defective parts and they changed almost the engine, I believe the value of my car has diminished and the MBUSA should compensate me at least by extending the warranty. After several phone calls and emails, someone in the name of Joe called me from the MBUSA and told me that he will talk to the dealer and the service adviser; and he will get back to me. So I got a call yesterday and result was/is disappointing. He told me that MBUSA did not grant any extended warranty and that is why the original warranty is there for. My next step is to file a complaint to Virginia Department of Consumer Affairs and Better Business Bureau Virginia. Did anyone else have any issue similar to mine on their E350? I am certain my next car is not going to be a Mercedes Benz. What would you guys do if you were me? Thanks for your inputs in advance.

I purchased my first Mercedes Benz, 2007 GL450 in 2010 from CarMax in Louisville. The car is very nice in luxury but has been a money pit from day one! After thousands of dollars in repairs, I still owe $12k and cannot afford to sell it with all the issues it has. I still need about $8000.00 more in repairs!Well, last night I drove to dinner with some friends. Approx. 45 miles rt. I parked it in my garage at 6:30pm. At 12:30 am I went out to the garage to take the trash out before retiring for the night and I felt heat from the Mercedes as if it had been in the sun for hours. I felt the hood and it was very hot on the right side of the front hood. So I pulled it outside the garage, in case of a fire! Mercedes does not intend to help me with this issue. I will have to call a tow truck today and be without my car. I was suppose to work in Chicago this week. Now I cannot. This is going to cost me loss in pay and tons of money. I am in fear of my life, but is need to work! I just read several reviews that this model has caught fire and destroyed homes and lives. I dont know where to turn for help. MB needs to recall these cars! ASAP! Any advise would be greatly appreciated!

Hi T. of Sacramento, THANK YOU for posting!! It is very interesting to read your input and observations based on your extensive experience with MB. Your example of the 2009 model year differential oil issue is concerning. I am in Canada, own a 2006 E350 4matic wagon, and it is my first MB ever. The car is super in handling, comfort, braking, quietness.... like nothing I have owned before. However, I have just been realizing from the forums and from approaching MB dealers that it can be a harrowing experience for the whole family when trying to get an issue fixed fairly. Is it possible for you to share with us, other caring and concerned MB owners, your ways of best practicing due diligence in maintaining our vehicles and avoiding costly mistakes as well? I have recently replaced both batteries in my car, based on forum advice. I now get a white symbol of a wagon with an upward pointing arrow inside the center of the wagon symbol, and a message that simply says Visit Workshop. Someone mentioned that it has to do with the shocks/suspension, and sent me a link to the Arnott site, which is a fabulous find. Better quality, longer lasting shocks than original MB. I, and I dare say surely other MB owners too, would love to hear from you on the many issues that can crop up in our cars, and the best ways to prevent, prepare and cope with them safely and economically.Strangely, I used to think that MB cars last a lifetime, if well-maintained correctly. Perhaps it still is true, except that it takes a celebritys budget today. Perhaps not, as the cars have all functions controlled via microprocessors, which has historically not been a German forte. Thank you.

At the age of 57 on January 3, 2013, I had my 1st heart attack and decided life was too short and I shouldnt wait to buy my dream car any longer! So purely out of fear I went out and purchased my 1st Mercedes ML350 2010 @ Mercedes-Benz of Greenway, Houston, TX on January 28, 2013. Ever since I was a young boy my dream of success was to own a Mercedes Benz. I believed in the brand, quality and safety! I should have done my homework and searched the internet for any negative comments on Mercedes-Benz. If I would have known then what I know today after reading thousands of complaints, recalls and lawsuits, I WILL HAVE NOT PURCHASED a Mercedes-Benz EVER!!!Why I say this??? Because after 1 week of having this vehicle its been a sequence of malfunctions and headaches! Its been HELL and in the service department over 11 times 6 of them for the same thing!!! After so many trips to the dealer, have them check it, have the computers check it, have MB expert Techs check it, after so many conversations with so many managers, in the service dpt. at Alex-Rodriguez Mercedes-Benz in League City, TX and a case a manager Jennifer in customer service @ Mercedes Benz North America, NOTHING has been found by their computers. In other words Mercedes Benz mechanics, techs call them whatever you wish are only computer error codes readers and parts changers! They have no idea of the problems unless their PRECIOUS computer tells them whats wrong with the vehicles! I am exhausted, ready for another heart attack!Its not only all the inconveniences and stress this has caused my family, myself and my work, its also and the most important part of this problem, OUR SAFETY!!! Warning light comes on: a) Front Passenger Airbag Disabled, See Operators Manual; b) Front Passenger Airbag Enabled, See Operators Manual; c) ESP warning light also comes on (ESP stands for Electronic Stability Program)!!! The manual instructs you to take it to nearest dealer A.S.A.P. Mercedes-Benz does not want to honor their factory guarantee 4 years, 40,000 miles! According to Jennifer (case manager) at Mercedes-Benz North America Im not under factory guarantee, this vehicle today has 30,221 miles! I also have the Certified Pre-Owned warranty, this is meaningless to them! I have asked time and time again to exchange this vehicle that we are very scared to drive! God forbid theres an accident and the passenger in my vehicle get seriously hurt or worst, there is no money in the world to recompense a loss of a loved one!!!Ive asked all of them managers to write me a letter and guarantee me that the airbags will deploy in case of an accident and they all declined! I tried to speak with Mercedes Benz of Greenway (this is where I purchased this LEMON) and to add insult to misery, they wanted to make even more money off from me! They are a total joke! My salesman Rik is a total disappointment! After trying to speak to him on several occasions, he asked me to go through their legal department (company policy) all because I asked him if I should be looking for an attorney (thought for a moment there he was my friend). Nice going, MB of Greenway, make the sale and later bully people with your legal department! Now Im left with no other choice as to hire an attorney and sue them, they sold me a LEMON and they know it, theyre just making time for the guarantee to run out of time! Let me tell you people, Mercedes-Benz has sacrificed their quality for quantity, their integrity for money, their customer service for bullies!

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

I bought a Sprinter from Fletcher Jones on June 20, 2015, and many thing went wrong. First the car didnt have some accessories they said it had including CD player and tire accessories. I have picture of the car in dealership showing some accessories on it. They removed some accessories which was on the car and gave it to me as new owner while they took the car for washing. Second, the roof was leaking so bad that I couldnt use it while raining. My handicap mother and family became wet along all our belongings. I have pictures documented the rain from roof falling down. Roadside assistant didnt come to help, they even couldnt find cars owner name.On July 20, 2015, I took the car to the dealer and they said they even dont repair it there and I have to take it to Temecula. Finally, they accepted to repair the car problem after many hours of wasting my time. On July 22, 2015, I went to take the car back. Instead of handing me car repair report and apologies for the problem, they handed me a bill for registration that I have to pay and they claimed they forgot to bill me. DMV record shows they took registration fee which had been paid by last owner or dealer, which they said the last owner paid already and manipulated the document and started charging me for the same fees. Document and DMV record for my car shows that it dated the same day I took the car back and complained about leaking problem.After all, Scott, Customer Service Manager, confirmed multiple times that they will pay registration fees and they did not. I emailed DMV and they confirmed they received money but never sent me the tag. I have the email document. When I did not receive the tag not for 2015 and not for 2016, I went to DMV office in Santa Ana and I found out they paid and then they took the money back. Now I have to pay even penalties. The car even missing last years tag. I am wondering how and who in DMV office in Placentia, industrial branch 619, is supporting them to manipulate the documents.Fletcher Jones Dealers sale, service and customer service team are not reliable and trustworthy at all. They also said my car has car wash service, later they denied it. They lied in multiple occasion and manipulated customer multiple times. If they are big dealer, we have big country and someone has to stop them ripping off clients time, money and energy. They lie when they are selling, they lie and try to trick when they are writing the contract. Make sure read the contract word by word because they change it and ask you to sign. Sale manager is rude and manipulative. Dont go there and never trust what they say, they lie.

I own a 2007 E350 with 125,000 miles. For years I have complained about the transmission shifting. Was told car needed a conductor plate ($1500). Problem still exist. Was mailed a letter from MB USA in reference to balance shaft settlement which my car was diagnosed with that code (0272) at 61,613 miles. Mercedes-Benz of South Atlanta refused to correct the problem and now that I just reached the 125,000 miles limit, they are telling me the cost is $7000 while MB USA settlement letter clearly states that the reasonable cost is $4000 minus MB USA discount from settlement. While I am VERY DISAPPOINTED with Mercedes-Benz of South Atlanta, I am willing to give them the opportunity to redeem themselves. I have called Margarite (800-624-6736 ext **) numerous times and she refuses to return my calls. If MB USA cares about its customers and its reputation, they will address this issue.

Purchased a 2010 E550 Mercedes in August 2018. I have been having issues with an odor inside of the car and the air suspension going out when the car is sitting. Mercedes told me to contact the dealership for a diagnosis, which is $195. And to ask them to help me cover the costs. If the dealership does not - to contact Mercedes back. The car only has 85,000 miles on it.

I received a safety recall notice from Mercedes in March 2017 stating that under certain conditions a very high electric current can flow through the starting current limiter causing it to overheat. This can defect can result in fire. As of today, July 13, 2017, Mercedes told me it has no idea when the parts will be available to correct the problem. The recall affects a number of Mercedes models manufactured between 2015-2017. Mercedes has a particularly torturous telephone system. When I finally spoke to a customer service representative it was clear that he could not have cared less. Meanwhile, I have a car that is greatly diminished in value in my opinion. We have purchased approximately 10 Mercedes in the last 15 years, including 2 within the last 2 years. We will not be purchasing any more. I called to file a complaint with the National Highway Traffic Safety Administration. I thought they might be able to help or have additional information. The woman barely spoke English and kept telling me my VIN number was not in their system. She finally put me on hold for about 5 minutes and amazing she found the VIN. She was equally incompetent at providing any information or in telling me what her agency would do. I asked if someone would call or email me. No way - government workers are not there to serve you apparently. Close down this worthless agency.

Bought a 2019 c300. Major engine problems!!! Now Mercedes is blaming me for oil getting into the coolant, which I’ve seen become a major issue with these cars. It is clearly a Mercedes problem, and will most likely result in a recall. DO NOT buy a Mercedes c300, I can guarantee these issues will be evident. Brian and Mary the service managers are liars, and refuse to even consider any point that goes against their corporate bull!!!

Dec. 2014 I purchased a new 2015 Mercedes 4matic C class. 2 months later I noticed the engine sounded loud and popping sound near the wheel area when turning. Took it in to dealer who said the engine sound was normal and couldnt hear any noise in the wheel area. 4 months following I took it back for the same thing but to a different dealership who heard the noise. 3 weeks later my new car has had engine mounts replaced because they thought that was the problem and is now having suspension shafts replaced cause they think that may be the problem. Thank God its under warranty, but I have lost confidence in Mercedes. My car is still at the dealer. I will not buy another Mercedes.

This car has had 2 (two) safety related issues in less than 3,000 miles of ownership. Mercedes-Benz is fully aware of these issues but is not fixing the problems. Both Mercedes-Benz and their dealerships do not understand the importance of tracking software on cars and fixing it to avoid problems. Our emergency braking system was shut down by the computer due to software problems. MB should have been able to proactively update the software in order to avoid this problem just based upon the VIN number and production dates. I am waiting for the 3rd safety issue so I can return this car to them under the Lemon Law. Dealerships should be staffed by people who are technically savvy as well as mechanics. Mercedes-Benz is delivering a substandard product due to lack of responsible practices after the product leaves the factory. Do not purchase or lease a GLA250 or believe the reporting on the internet that the 2016 models had safety issues address by the company. Its simply not true.

I have a GLC 300 4WD 2016, running at low mileage of 19,000 in 2 1/2 years. The brakes have a weird sound when applying reverse gear and hit the brakes. MB mechanic had no idea what happened and hasnt been able to fix it. So the brakes have to be replaced. But the labor costs of fixing this has to be the customers paying for it? Ive been asking services department management and customer care from MBUSA, they all stated that no warranty coverage from the issue of brakes. Especially customers have to pay to get fixed even though we as a customer that has been negligence. This’s an issue of manufacturing products issues!!! But MBUSA makes the customers pay for the maintenance costs!!! If anyone buy a MB nowadays, be aware of this issue. When products and services come to have problem without company policies will cover, they will reject to pay and cover even though the customers were right!!

Bought a 2013 Mercedes E350 for my wife as a surprise. She is out of the country at the moment, car has been parked and waiting for her. I start it once a week so the motor runs. Get in last week, command center is peeling. Take it to the dealer they try to say there is a fluid on it and it is from an air freshener. Great, but the car does not have an air freshener, nor has it been washed except for when Mercedes-Benz Tampa did the tint. I took it back and has been parked. Only thing I can think of is when they did the window tint something got there, but my personal opinion is that it is just falling apart. Especially after I read reviews about you cant wear lotion because the soft touch trim peels, etc. Ask how much to fix it, $5,700 dollars. What a crock.Call Mercedes-Benz USA, they act like they are interested and then do not even call back. After tracking them down (granted the caseworker had a baby and ended up going on maternity leave), they basically just say the dealer is not going to do anything about it and we support them. Thanks for nothing and making me waste a week.

Air ride failed within first 3 years of ownership. Changed all 4 air bags 2 times, yes 2 times over the course of ownership. Also changed air compressor. Then cooling system fan and radiator. Car had major electrical issues. Had a mind of its own. Sensors for backing up always went off while driving heavily annoying. Rear hatch door went window guides broke. A real lemon. It was totaled because water rose above the floor flooding out my computer.

Brake failure and proximity warning system failure that MB and the dealership refused to support. Rather than fight this I’ve decided to get rid of the car. The dealership in Buffalo, NY and MB were terrible.

2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.

Mercedes Benz: A waste of money on Roadside Assistance Package or Emergency response package. Futile Products that Mercedes Benz Offers: 1. SOS-GPS, 2. Towing Service, 3. Loaner Cars Service, 4. Customer Service. Last week, Our family was traveling to Death Valley National Park from Phoenix for a get together party. We started around 12.00 noon @ Friday from Phoenix and planned to reach destination by 6.30 pm with several breaks in our Journey.When we are on I-93 and close to Mile Mark 64, Our Mercedes E 300 car had flat (tire blow out though it has run flats on it) around 4.30 pm, which is around 180 miles away from Phoenix and another 120 miles to Vegas. We pulled over the car and realized our run flats were of no use anymore. We tried to move our car further down the roadside aisle but the car doesn’t move and shows the indicator as if its disabled. We called immediately to Mercedes Benz SOS call (A red button on top of our head in Mercedes Benz), They received our call and politely directed us on suggestions to press another wrench button to reach roadside assistance. We followed their instructions. We called for RoadSide assistance for help.We had a conversation with roadside assistance for 15 minutes and gave our location along with mile marker. We been requested several times by our Mercedes Benz on our location, We shared what we know as we are nowhere in the middle of desert and don’t know exact location where we are other than our Mobile Phone provided coordinates. They recorded information and said that they are going to look for a toll truck guy to pull our car near to Henderson Las Vegas Mercedes Benz Showroom.We requested either for a loaner or provide a rental car as the toll truck doesn’t pick 4 people due to their policy constraints. We made it clear that we are ready to pay for those services as Safety is much priority at this moment as we are in middle of highway. To our Surprise, Mercedes Benz couldn’t offer a loaner nor rental. Instead they suggested to get a ride from a family member. (Who the hell on the world can give such a dumb response other than Mercedes Benz Call Center when they already know that we are 180 miles away from home location.)After waiting there for 2 hours and having several conversations with Mercedes Benz Call center, They called again to find our exact location as they couldn’t pinpoint our location. We immediately responded them by sending our Google maps locations. After an hour, We called them up again (around 7 pm) and realized that they might take another 1 hour to pick our car. So we made up our mind and said to come and tow as we are going to leave keys inside and lock the car.Here is the interesting part. As Mercedes Benz offers Lock and Unlock features through your mobile App from anywhere, I requested them to call me when they are about to pick my car so that I can unlock using my App. In that way, its safer to have keys inside of car and keys would help to start the engine. The customer service rep says that they are not sure whether that feature works. Bummer. Finally, we agreed to leave keys nearby front tire and leave the place. We called for Lyft and our pick up was ready in 15 minutes to take us to Vegas.Now the question arises on the products of Mercedes Benz. 1. How come Lyft able to pinpoint our location and render services in less than 15 minutes and dropped us safely to destined location whereas So called Advanced Machine Mercedes Benz couldn’t find its own location where it was stalled. 2. How come Lyft being an App operated able to provide best Customer service where as so-called Luxury vehicle Mercedes Benz doesn’t even know how to talk to its customers and provide some solution and get them to safe destination. 3. How come Mercedes Benz couldn’t offer a loaner car to its customers who are in needy (This is desperate state of being safe) than to promote on their brand.4. How come Henderson Las Vegas Mercedes Benz fail to understand the customer needs instead claim as if their cars is good to move on run flats for another 50 miles. (When the car itself states as if its disabled and cannot move).After coming home, We realized as if AAA and Lyft are better than so called Luxury cars. Just think what would have happened if you have kids in the car, same situation and middle of nowhere. Why do we need to buy these cars which sets high expectations on their services but failed to execute when needed?

****BUYER BEWARE**** I made the serious mistake buying the 2019 mind you, brand new 16 test miles on it, I thought I finally got my dream car in the past. I did read and hear about buyers of MB who had a lot of complaints (not about the A-220 in all fairness here) but I was doing a lot of wishful-thinking and giving the Benz the benefit of the doubt and a chance; things were going great, it was babied, pampered, driven gingerly, and never rained on at all; well going home one late eve with 580 miles to note, I got a message saying faulty right passenger airbag, service needed... I said WTF?!?! W/ only 580 miles on it?!?! The next day since it was too late, I didnt play the phone game, I took it to the dealership where I bought it. MB of Motorworld in Wilkes-Barre, PA. Well the dumb-act kicked in when I went to the service counter, they did assist me, and tried ordering the part after the techs ran the scan code, telling me, We will have this here tomorrow and Monday at the latest be fixed. (Total BS!) Even though I did believe them; they did issue me a loaner that I drove for nearly 2 weeks Ill get to this here. Here comes Monday. I was told the wrong part was ordered. Someone else told me its on backorder, I said, Dammit. They cant even lie straight! So MB customer service rep Ralph BTW promised me the sun, moon and the stars with compensation, a buy-back option, or trade assist to start over with a different a 220===talk is cheap, empty promises, and NOTHING in writing, go figure! (Keep in mind were talking about a brand new Benz here, just bought and put 580 miles on it, now in for service.) The best part (not!) I was told the part would take, ready for this....2-4 weeks from Germany!!!! Are you freaking kidding me? I said; my car was by then at the dealer not moved, not reparked. Just left to bake in the 90 temps sun for almost 2 weeks! I drove the loaner more than my own car (not by miles) just in general and this made no sense to me esp being so new I was going through this and NO efforts by MB to help me etc; I was then told by Ralph almost week 3 BTW, MB wouldnt do a trade assist or buy out, mayyyybe compensate me some other way..Woww I said, thanks a lot MB for nothing! However in PA here the lemon law states a vehicle in service longer than 30 days is a lemon. I said, So this happens at 580 miles babied by me, whats in the next 580 miles then?? So I took a small hit, and traded out, I couldnt be happier now since I got the last laugh MB. =) This was the other car I had my eye on in the running, got it after all, never again M Benz. Thanks for nothing, zero trust, ill I was attempting to do, was buy a new car from you.

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

I would like to complain about an incident that I had with my Mercedes car and needed information is attached: copy of the car license including the chassis number, car owner name, car model, with the rest of the required data; pictures of the car after the incident to show the severity of the incident and to imagine the danger the passengers faced because of the weakness of the car body of the vehicle; picture of the car after the accident and after the body destruction of the car with the severity of the incidence and the fact that the air bags did not open at all which caused the passengers to suffer from extreme injuries; a scanned copy of the police report, including the part which declare the non opening of the air bag after previewing the police proof.First, weakness and negligence and recklessness and ill received of the complaints of clients, particularly the receptionist on the phone and example of this is the denial of the existence of customer service employee. After requesting to speak to the director, she transferred the call to the customer service employee in charge.Second, after examining the car at the workshop after the incident, there were specialists who refused to give a report about the situation of the car, and of deficiencies in the vehicle which caused the non opening of air bags which was extremely dangerous to the passengers.We require to have our rights back with direct compensation for the size of the injury to the passengers of the car in order not to damage the reputation of the company in Egypt or we will be forced to resort to the parent company abroad or to contact the legal authorities specialists in this matter to give us our rights. I require documented investigation with the staff of the company because of behaving in an inappropriate manner with the customers in a company such as Mercedes.

I would like to express my best regards to a very knowledgeable sales associate Mark **. I wanted to drop you a note and thank you for a wonderful, relaxing service you provided during my visit to Mercedes-Benz. I want you to know how much I appreciate your amazing attention to detail. Thanks to your company and the excellent service provided by you Mark and Carly.

4 months ago I have CLA 200 Urban. Since that, a noisy whistling sound observed, dealer 3 times visit and checked - did not find the cause. They changed Turbo, without effect on sound, vacuum system ok. Lastly they said all CLA models are noisy with harsh engine. If not satisfied sale it.

In April 2013, I bought a pre-owned 2007 Mercedes E550 at the Lexus Dealership with 49,000 miles on car and bought a one-year Lexus Gold Protection Plan. In the one year and 4 months time frame, I have had to replace the brake pads that were supposedly put on at the Lexus Dealership prior to the car being sold to me. Last week, an indicator came on that said car too low. I am thinking I must have a flat tire but it is way worse than that. I get out of car and the rim of the car is sitting on top of the tire. I make it a half mile away to Express Oil and thankfully they are able to put car in their garage that night. The next day, Express Service department tells me the right front suspension has gone out and it will be $1465 to repair car. This is so disappointing that I bought a pre-owned Mercedes of such poor quality. When I called Mercedes about 2007 Mercedes E550, the customer service reps, Jackie and Olivia, were rude and not the least bit helpful. When I asked about possible recalls on the 2007 Mercedes E550, she said there were none related to my issue. There are many complaints online over this particular Mercedes model and year. Jackie made it clear to me that Mercedes values brand loyalty and because my repairs were done at Express there would be no consideration of help from Mercedes. Jackie also told me that they look at brand loyalty and since I did not get my car serviced every time at Mercedes that this would seem to influence whether I was loyal to the Mercedes brand. This is my second Mercedes so I informed her that I was pretty considering that I have bought 2. She did not care about pleasing the customer and basically told me because my car was a 2007 that this played a role in the car having issues. I am now noticing while idling that the a/c runs hot so that I am sure will cost me more money. I bought a lemon on the 2007 Mercedes E550. I am one unhappy owner of a Mercedes and I am extremely disappointed with the arrogant, uncaring customer service at Mercedes. No more Mercedes once I trade this piece of junk!!!

300 E Cab 2012 - When I ask command blue tooth to call name from my phone book list it only gives me the option to call only one of 3 phone numbers 1-2 or 3, intermittent problem but recurring on more than 4 different times. Also drivers seat belt does not completely retract. Also strap gets caught in door.

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

Had an E class and was concerned to drive it because no matter the size of the hole in the street we got a flat. Road side assistance was below par... Mercedes told us we should try the C class with bigger tires. The car is 7 months old and had two flats already. The last one was up state NY and when we call Roadside not only did it take a few hours to respond since the car did not have a doughnut they towed us to Albany, which was an hour away. The dealership was closed so we had to wait for the next day and we had to sleep in a hotel. There went my vacation. The dealership was great... MB Roadside operators suck...

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

This was the worst service department Ive ever encountered! My car had problems from day one and Ive been back nine times with my car out of service for over 50 days and still the problems remain. The service also put charges on my credit card that were completely unauthorised and to this day has never responded as to why they did that. Even the Santa Monica dealership is awful. I cannot wait to be done with this horrible lease and move on to a better company! I have been in touch with their corporate apartment and they have been just as pathetic. I always thought so highly as a Mercedes name but I realized its just a brand and nothing more.

I have a 1999 SL500. Car will not start. Dealer says key is failing and it needs a new key. Mercedes no longer makes this key. Car is inoperable. I’m waiting to see if Mercedes does anything. The customer care line offered me a 1,000 credit towards a pre-owned or new Mercedes for 2 years. What am I going to do with that? I have a car that does not run and cannot be repaired due to their negligence.

2017 Mercedes AMG C-43. Car purchased with Dealer and MB Printed Brochure representation Equipped with 4G LTE wireless system. After (3) MB dealer service exams and 9 Embrace calls, am informed All 2017s have European 3G LTE systems that Will not work in US and cannot be modified. Many other buyers with same problem and MB refuses to exchange car.

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

I leased demo car last year. Everything was okay. And one day, one of my door lock didnt work from the in & outside of car. So I called service center to schedule a maintenance. And before the scheduled date, somehow the door lock started to work again so I explained to them, Now its working but anyway I need to check up all around car. And they gave me C300 for loaner car. I thought that its gonna just couple of days so...C300 was okay. Now it passed over 20 days and Im still waiting my car to be fixed. Repair service center agent called me couple of times and told me that they are still waiting part from Germany which is acceptable. And later they called me back and they dont have any detail information where the part is. No tracking number at all. This is luxury brand, isnt it? How come they dont have any information. Not even ETA. Im still paying my bill and driving a C300. Loaner car is not an issue at all. I can call them to change it. I just...dont understand how their service is bad like this.I dont want to blame the guy who takes care my car. I know there is nothing he can do. But what. When they sell a car, they are so gentle, but they dont even know where the part is. This is very disappointed.

I went into Walters Mercedes Benz in Riverside to try and figure what could be the problem of the noise - I had just purchased the car from a friend - and he didnt want me to have any problems so he paid $4,000 for a diagnostic check up to make sure all was good. When I was at Walters - not sure if he was a salesman or a mechanic, but he said that that it is a common occurrence for the roof window to fail. He estimated $1600 to have it repaired. I have just finished to talking to Mercedes Benz, and got the total runaround, Two people there Tara, and Antonio, said that they were unaware of any problem. How about you. Please let me know if you have the problem and how you solved same. Carma. **.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.

MERCEDES GL 350 MANUFACTURED 2012. I purchased the above vehicle from you in January 2013. In October 2013, for the first time, the dash displayed the warning LR Consult Workshop (see attachment). It has taken Laughtons 5 months to identify the problem and I am now advised another 3 weeks to fix it. This is a totally unacceptable level of service. I am also advised that the earliest I will have the car repaired by is Friday 11th July.Since Im leaving for my annual holiday on the 12th, I have no confidence my vehicle will be ready in time whatsoever. I have been further advised that a loan vehicle from you would not be insured for driving in Europe and is therefore of no use to me. I have therefore to revert to my position of two weeks ago when I wrote: I give notice that unless this fault is fixed by the 30th June 2014, then I will ask you for a permanent replacement vehicle of an equal or superior specification. BAD CUSTOMER SERVICES MERCEDES.

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

I have been a customer of MB of Boerne Tx for a few years. I purchased my last vehicle from them. I will not be going back. On June 27, 2017 I brought my car to MB to check an engine issue. I utilized one of their loaners. I picked my car up the next day and drove to my house. I opened my trunk to grab my cooking cutlery which I had put there the day before only to find it gone. I did a quick check of everything else in the car and found I was missing two other items. What makes this so frustrating is I blame myself since this is not the first time Boerne MB employees have stolen something from my car. The other time, I reported the theft immediately to my service advisor Linda who gave me a complimentary wax job. She told me she had reported that theft to management. I should have emptied my car out before taking it there but I was in a hurry and forgot my cutlery was in the back.I did not bother to go back and report it because obviously nothing would be done or it would have been done the last time this happened and would not have happened again. The main reason I am providing this review is so other Mercedes-Benz owners do not make the mistake I made and become a victim of MB of Boerne employees. Empty your vehicle before you leave it with them.To MB management, I sincerely doubt I am the only one this has happened to since it happened to me twice. This would be easy to find out which of your employees is the thief or thieves. Plant something in a vehicle and track it. You will catch them sooner or later. You have lost my business but maybe you can prevent this from happening to another customer. Had you done this after the first time I reported it to you it might not have happened again. Dont get me wrong, I blame myself but even after the first time I thought I could trust you. More fool me... it has been an expensive lesson replacing my Wusthof cutlery set but it is a lesson learned. I will utilize MB of San Antonio from here on but my car will be empty regardless.

I bought a used 2012 C300 MB from a dealer with 24,600 miles. The vehicle has 4 years 50000 miles warranty. The ac on the car stop working no cold air. I took the vehicle to MB South Orlando to repair the ac. The vehicle was involved in an accident on the left front fender and was repaired and they leave out some missing weather strip rubber when the repair was completed. The car had 29,300 miles and still under warranty when I took it to this money hungry dealer. The service technician said the warranty on the vehicle will not cover the repair due to missing parts under the hood that has nothing to do with the AC and I have to pay for 3 hours labor at $150/hr to diagnose what is the reason for no cool air.I took the vehicle to my local mechanic shop and in less than 5 minutes he found out the condenser was bad. I had him replaced it for a cost of $497.00, just a few more than the cost for a so called certified technician to find out what was wrong in the first place at the dealer. I contacted MBUSA and the fool I spoke to also resonating the same sentiments the service adviser at the dealer told me. So I said to him if I buy a car at the dealer upon driving it out to the road the car was hit that means the warranty is void? He said no, so I was very confused with this fool as well. I have 5 vehicles and all warranty job done on them I did not had to pay a penny to have the repairs done at the dealers. Both MB South Orlando and MS USA are all thieves. I told the person at MB USA the way warranty works is you take the vehicle in to a dealer, they find the problem, the warranty dept. is contacted and they pay the dealership for the repair cost.This ** about diagnostic cost is all a scam. All you MB lovers out there beware, do not buy cars from this dealership and do not buy Mercedes Benz vehicle. They are overpriced, the dealers and corporate office provides the WORST customer service ever and all you are left with is the bill to pay. In short they suck. If I had purchased a used vehicle from MBSO with warranty on it I assumed they would have fixed it. I guess they were not happy I bought the car from other dealer. This is the last MB I will ever own.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

With under 40,000 at the initial start of the check engine light coming on which no one else besides MB has ever serviced, I had to get the balance shaft replaced in the motor at my total expense. From reading reviews and information from this page and other pages they said it was best to take the car back to the dealer for this type of job. I tried other Mercedes dealerships in Cleveland: North Olmsted gave me a phone estimate of $10,000, Mercedes-Benz of Willoughby Leikin said they were too small to handle such a big job so I ended up taking the car back to Mercedes Benz of Bedford where I originally purchase it for a mere$7,036.51. I associate this cost with me being **, female, prior neg. post and phone calls. This was the worse purchase I have ever made in my life and I would NEVER buy another Mercedes. They do not stand behind their merchandise. I think they tossed a coin to see who was going to service me (after corporate calls, because Bedford where I originally purchased the car new, never called me back). My conclusion: once the car is out of warranty they really dont want your business, unless its to trade the car in on a new one and they resell your old one for a mint. I know people are in business to make money but when your product falls short of what it claims to be I feel you are obligated to provide some type of relief. Word of mouth is the best advertisement you can get. When the words of many mouths is a negative experience in the end you lose. By the way Mercedes USA was a waste of my time. They did absolutely nothing.

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

I had a 2006 ML350. It spontaneously caught fire as it was parked two hours after I had driven it. The firemen state in the report it was an electrical fire and started from a short in the rear taillight harness, much like the investigation in the C-class. They could determine that in only twenty minutes time. I brought this to Mercedes Benz USAs attention and they were careless about the safety dangers that this caused/posed. They said it wasnt a manufacturers defect. Might I remind you the car had been parked for 2 hours. God forbid if consumers found out that the ML-class would be involved in the same investigation as the C-class. They were of more concern about this being leaked or exposed and tried to sweep my case under the rug. They held my vehicle for about 2 months for their investigation and not to have any conclusion of the manufacturers defect is complete BS. They told me that the fire was inconclusive and not a manufacturers defect. Get this! They only gave me one case manager and limited me only to speak with her. After I had asked to speak to numerous other managers and higher ups they told me I strictly couldnt. After being trapped in this corporate cover up I had nowhere else to turn. SUSAN (my west coast regional case manager). How many other vehicle cases did they sweep under the rug like mine? I do not expect this kind of cover-up from Mercedes and would expect them to stand behind their vehicles. I only had 76,000 miles on it. An absolute nightmare!! THIS WENT TO CBS2 KCAL 9 THE BBB, NHTSA, numerous auto blogs ,CAS and the Federal Trade commission . IM STILL NOT DONE!!

2012 ML350 blue tech 38000 miles. Clicking noise sounding like a valve tap (non-mechanical description) but traced to the high pressure fuel pump. Selling dealer replaced the pump, noise disappeared for a month or so and has returned again. On visit to other than selling dealer, shop foreman listened to the vehicle and said he hears this noise all the time and dismissed it as a common occurrence. Find it rather surprising the MB hasnt come up for a fix for this very annoying noise. Any other solutions out there?

I have a Mercedes-Benz sprinter van that has been in the dealer for over six weeks now. Mercedes-Benz has done nothing to help out in the situation. No loaner car even though I asked for one. I just sit here and wait for my sprinter van to be fixed and still nothing is being done. I am paying insurance and massive car payments for a car that I cannot even use.

Bought a 2007 GL 450, certified pre-owned, and started having problems before 60,000 miles. Cam magnets, alternator, suspension, air compressor, DVD player, battery all failed. I have already spent thousands of dollars on repair. Very disappointed.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

I recently purchased a 2016 GLC300 and am appalled by the Navigation System. The GPS gives a one mile prompt when giving turn instructions. I was in the left lane of a 4 lane highway and heard the prompt prepare to turn right... no distance stated... no arrow on GPS screen to show mileage before turn. The prompt is ONE MILE from the turn. I was almost in an accident trying to get from the left lane to the right exit. If anyone uses a GPS on your cell phone you know there is an arrow with mileage stated for your next turn. The GPS on the Mercedes does not have this so you have no idea when your next turn is coming. Then the next prompt is 1/4 mile from the turn. Way TOO little notice for safe driving.Its embarrassing to be driving an expensive car with your cell phone in the cup holder utilizing another navigation system because the Mercedes is SO INADEQUATE. If Mercedes wants to market to younger drivers, they have to catch up with technology. Oh... and another thing... my home address isnt in the GPS system. I was told the system is only updated every year to year and a half. Again... a cell phone Navi system is updated to the minute. Get with the 21st century, Mercedes!

Have a 3500 Sprinter Van purchased new in 2011... In the past year, have spent over $10,000 in repairs. The latest issue is that the drive shaft universal joints have to be replaced and the Mercedes dealership tells me that the whole shaft has to be replaced as the universals cannot be changed on their own?????? 2,000 for what would be a $200 job anywhere else. Seems everything about this van to repair is expensive... Def heater $2,000, trouble diagnosis $200, headlights rotted out in two years, alternator in three, blows out lights on a regular basis, radio has not worked since it was ahead old, etc etc etc... Worst van we ever had...

The tire had a nail in it. A normal tire could have been repaired, however this tire had to be replaced at over $200 for a 17 tire with only 6000 miles on it. Imagine if I got stuck out in the desert going to California with no cell service and no cell service to call roadside service. At least if the cars come with run flat tires, all should come with a spare and a jack. Nothing at all is unacceptable and dangerous.

Im not at all impressed with the kit you have replaced instead of a spare wheel... I am driving your make of cars for 20 years and never found fault, but unfortunately I have had 2 punctures in 3 weeks and each time the kit didnt work. My car is 7 months old with low mileage. This happened in a car park firstly and I had to call recovery the second time I was on the motorway and was stranded for 3 hours. The first tire cost €140 and because it wasnt the correct thread my pressures were out so I went to my nearest Mercedes garage and a new tire was €129.00 then the system balanced. Then on the motorway another tire at a cost of €150.00. All because this new kit didnt work for me.

I was sent a letter by Mercedes mbrace to activate the 6 months trial, on the new vehicle I purchased. The agent harassed me to buy the product, and to provide my credit card information. This is a free trial, I think is abusive to ask for my cc info. My experience was horrible, I suggest Mercedes Mbrace to review the quality of their customer service.

My GL350, 65k mileages has a problem with check engine after I brought my car to the dealership for service B... Every time when I bring my car for service B, it cost over thousand dollars for services. They told me there is an oil leak with my engine and estimated over $6500 for repair. I dont know why the Mercedes car engine is not really good like its brand name and they did not warranty for that... Too bad.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

GKL250 Bluetec and tires - I believe I need to bring this to everyones attention and would welcome a response from Mercedes Benz on this one. I have already written a complaint but they dont seem to be too keen on responding in an acceptable manner. I am a female who lives in Western Canada and our nearest MB dealership is 120 kms away. I bought this car, ex-demo with 1500 kms on it. About a month after I got the car, the run flat indicator came up telling me to check the tire pressure. I noticed that the rear driver side tire was down, so I pumped it up again and reset the indicator inside. A few days later, it happened again but this time went completely flat because I had been driving on it. It was on a Sunday.I called Mercedes Benz helpline and the lady at the other end told me that I had run flat tires on my car and this means I wont have a spare tire but I can still drive up to 80 kms an hour on the tire and take it into my nearest dealership which would be Vancouver (120 kms away). I explained to her that there is no way I could do this as the rim was now sitting on the tire. After a lot of back talk, I finally convinced her this wasnt possible, so she organized a tow truck to come and pick the car up and take it down to Vancouver (at MB cost). The tow truck left a huge black line on my driveway where the rim of the tire had scraped into the tire itself when putting it on the ramp.The next day, Monday, I had a bunch of appointments that I had to re-schedule, so that I could take the bus to Vancouver to pick my car up. I arrive at the dealership and I am informed that the tire could not be saved and was presented with a bill of $575. I questioned why it was this expensive and they said thats what run flats cost. This week, 5 months later, the run flat indicator came back on and I noticed a nail in one of the tires. I took it to my local garage who managed to fix it for $23.99. I asked them how much they would charge for run flats and they said that I dont have run flats on my car and that they are regular all season tires and they would charge for a good tire between $250-$275.As you can imagine, I am not very happy on a number of levels and particularly as I have regular tires and dont have a spare in my car. I referred this complaint to the dealership and was merely told that I have a compressor in the back of my car and I can easily pump it up. This is not acceptable. If the tire had blown out making it totally undriveable and I was in one of the many areas throughout BC that has no cell phone service, what would I do? I can change a regular tire if I had one but in this case, I would be totally stranded! As far as I can tell, this is a big issue that needs to be resolved by MB and I am hoping that they do the decent thing and follow up and to safeguard other owners of these cars.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

I just paid off my 2009 C350 2.5 yrs before the contract ended. I thought a refund would be issued for an adjustment of the interest charged. I was sadly mistaken. MEB issues NO special deals and charges you all the interest due for the entire loan during the 1st yr of payments. Car rides like a log wagon and when you take it in for maintenance, you are pressured to accept their service plan. I asked my girlfriend to take it in for an oil change and she returned home with a bill for $1150.00. I will never buy another Mercedes.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

This experience is from Finland. Last year, we purchased a new MB180B and the next day we got the car, I had to get it back to the dealer. I had problems starting the car, and when I finally got it going, it was twitching forcefully. When the engine became warmer, the problem was gone. At the workshop, they started to study the car, but nothing was wrong according to the car computer. But the guy from the workshop said that he thinks there are problems with a component called crankshaft sensor. So, he ordered a replacement component, but then things started to be really strange. The factory said that they will not deliver that component, and I asked why. They told me that this particular component is on the do not deliver list. Finally, they told us that there will be a new different component as a replacement.Well at this point, I made a claim against this and the reason is that a manufacturer is not allowed to deliver cars or any constructions if they know that there is a failed component in it. Or at least they are supposed to inform the customer of this possible problem and then he can decide what to do with it. Anyway, after a few days, I got the car back and now everything is okay, and so on. It wasnt. The same problem came back. The car was back in the work shop, and this has gone now several times. At the moment the car is at the work shop. I already told them earlier that they should get me a new car to replace this one or give me my money back. They told me that is totally an unreasonable claim. A new car which doesnt work, is it so unreasonable to expect that new cars should be okay?Also, during this experience, it has been really hard to get in contact with anyone. The dealer is totally worthless. The car importer is really hard to deal with and the manufacturer in Germany doesnt answer in any messages. The first one I sent half a year ago. Now, I have a lawyer to take care this, and I also took contact with LRQA (Lloyds) who have certified their ISO9001 based management system.Of course, I am angry about the car itself, but also because of this habit of delivering cars included with components that they have themselves declared on not-to-deliver. I was told by them that it is totally normal to replace these kinds of components during a normal service. Actually it is not. It is a hidden/silent recall, and that is against the law and against the ethics as well. We will see what happens. But I would like to give a warning for all possible car buyers of this kind of actions from Mercedes-Benz.

I love my MERCEDES GLK. I was recently hit head on by a driver that crossed a double yellow line and totaled my car. The car saved my life, and I’ve purchased another just like it! Love the all wheel drive - it handles great on the ice and snow, and overall very smooth ride. Comfy, classy and durable! Highly recommend.

I bought a new 2012 CLK 350 MB from Myrtle Beach Automotive. Air conditioner did not work (came from factory not working). After 1 week in service center, I received the car back. I met with GM **, Service Manager **, and Service and Parts Operations Manager ** out of the corporate office in Jacksonville, Florida about receiving another new car, extending my warranty, or refunding my money. ** went on to tell me he had the power to do whatever he deemed necessary to keep me the customer happy and the dealership in which he also represented. Long story short, he did nothing but lose a customer for life. And now for peace of mind for me and wife, we are probably going to be spending another 3 to 4 grand on an extended warranty because we are concerned that we have purchased a lemon. I sure wish I would have read all the reviews before purchasing a MB.

I have bought a 2011 ML350 from Mercedes-Benz a 1.5 year ago. Now I went back to same dealership to trade in or sell it. I was told they dont buy cars that was involved in an accident. The accident happened one year before I bought the car from them, and it was not disclosed to me at all. So be careful.