My 2015 Cadillac CTS CUE touchscreen freezes up (no response), blinks on and off and needs to be repaired. I see hundreds of people have this same problem. GM needs to address this problem with a recall. I see the CUE system is no longer produced (go figure). I plan to address this issue with MANY social media sites to force GM to listen to those of us who have this issue.

My 2015 CTS had the Que radio go out 6 months ago. It went out again 2 weeks ago. Today they (it was on back order) replaced the radio. To my dismay as I leave the dealership and start driving I notice the display went out again. I called the service advisor and he’s trying to tell me that something is interfering w/ the power of the car. He says it had to be my radar detector. What a bunch of crap. He also said bring it in but if the radio is out again they will not replace it. What kinda crap is that.

High grade luxury truck that is just as good or better than the rest. Had a Nissan truck before this but it cannot measure up to an Escalade. Pretty much power everything - almost too much power I had to turn some of the stuff off such as the seat that moves back when you shut off the ignition. Picked up rugged ridge floor mats, upgrade the speakers which sucked and put on a hood protector. Do yourself a favor and get the fuses which light up when they go bad. Saves a lot of hunting around for the problem. Will fit 5 people in comfort for hundreds of miles at a time and also tow whatever you need to take to the countryside - truck is the best at doing this. Best truck I ever had.

Cadillac puts out a great product that Ive driven for years with no problems. Very comfortable, dependable, and feels like youre sitting in your living room when youre cruising down the road. I have a upper echelon feeling like youre above the rest, that they represent quality in America. They have so many models like the Escalade sporty models two-door and then theres the sedan. My car is an older model and has long front in. Always a button to push to make driving easier and everything is at your fingertips in the trunk, the gas door, the windows, all the lights, comfort control, no hands to telephones. Theres lots of legroom no matter what model you get. Really have to be one of the top line cars.

I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep the back hatch up both had to be replaced. I have had an ongoing intermittent problem with the display being static or shutting completely off. The vehicle is having an idle problem when the vehicle is stopped and when accelerating. When I expressed my frustration to the service manager, he told me, Well, GM makes the car; we have nothing to do with that. I responded that they sold me the car. I want the vehicle fixed and I dont want to bring the car in for a third time for the same problem.

Unfortunately the 2011 excellent DTS Cadillac we owned was in a head on with a loose horse and my husband was killed and me suffering injuries for 3 years. Needless to say that Cadillac was totaled. It was my mother’s day gift from my love. To top that in 2 months I lost my only grand daughter and her 3 year old girl in a horrific wreck roll over auto accident where they drowned in the bayou of Louisiana. It was so devastating to where all I wanted to do was die. Then 2 weeks later lost 3 very long time best friends in weird tragic ways.Rented a car for 3 months then found this incredible awesome 2013 Cadillac XTS 4. Only 6,000 miles from previous owner. I was happy to say the sales rep got me through to the purchase and it was my Miracle Car. I have loved it with all my heart and had more compliments than ever on an auto from young kids to people so old they could hardly walk with their canes or walkers. It is an absolute beauty.BUT now... along with so, so many I found online with exact same problem, most threatening, suggesting or planning to file a class action suit, I too am so distraught because the CUE SYSTEM is OUT! It began (like most others) at the bottom level, then in short time, maybe 2 weeks, the entire system went out. NO navigation, no radio, no Sirius XM, which Ive paid a year in advance for. No car phone, no emergency contact info. The car was purchased as a luxury with all of this in it, but now it is NOT working! I suggested to the big online group to let’s ask Cadillac to do a RECALL since so many have or will have this same problem, trying to talk them out of a class action suit.I do NOT want to make a bad name for Cadillac as I LOVE the dealership, the SERVICE representatives and mechanics and the dept. Their services are the BEST ever! The salesman who sold it to me was the BEST ever. Im 77 so Ive purchased a lot of cars and dealt with a lot of salesmen! Will you PLEASE, PLEASE help me to get this CUE Infotainment Center replaced? I was told by dealership it would be a minimum of $1,200 and others were told up to $1,900.We are appalled that our warranties and extended warranties do not cover replacement and there is no fix for it. Warranties state that the only classification is RADIO and radio is not covered. Thanks for your help. Hopefully to assist me in pulling out of this deep depression and downhill slide with this all now happening on top of everything else. This system is really the only companionship I had when traveling alone.

Leased a 2014 Cadillac in November of 2014. Had no issues with the car up until March of 2016, when use of the air conditioner resulted in a strong musty odor being blown in my face. Took the vehicle to the local Cadillac dealership, Holman Cadillac, in Mount Laurel, New Jersey, where I was told the musty odor was a result of mold development on the air conditioning evaporator. After treatment at HOLMAN Cadillac with some type of chemical they used, the vehicle was left reeking of a strong chemical odor. Holman service personnel told me the odor was not harmful, and would dissipate in a few days, but it did not. Six days later with the first use of the air conditioner I ended up at the emergency room after coughing and spitting up blood with use of the vehicle. Holman has denied that there is any chemical odor in the vehicle whatsoever, in spite of a GM inspector, an industrial hygienist, and another Cadillac service manager confirming the chemical odor. GM has refused to allow any Cadillac dealership to do warranty work on the 11,000 mile vehicle, as one can only presume they are concerned about possible litigation due to their defective vehicle.At this point, I have a vehicle with no HVAC system, and I am forced to drive in hundred plus degree weather with NO A/C, and in downpours with the windows open due to NO DEFROSTER. Nobody at HOLMAN Cadillac or at GM could care less if I live or die, as I have now been HOSPITALIZED a second time after an attempt to use the AC with the windows down as temperatures reached 95 degrees. I am now forced to go buy another vehicle just to go to work, as it is unsafe to drive the Cadillac. I hope that someone can benefit from what Im typing here as I had to type it four times.

Cadillacs sedans or SUVs which are durable. Its a great purchase with great features and warranties from this manufacturer. This car has great features including a fabulous warranty and cruise control, climate control, surround radio, and many other technologically advanced features. They have great upgrades over standard features including surround sound radio, leather seats, lane switching controls, backup camera, cruise control, and just about anything you want. Their cars have lots of room for passengers with a roomy inside and large areas for seating and passenger economy with ashtrays and individual controls for each seat for each passenger.

Cadillac offers a wide range of sedan and premium car selection. The Escalade and CTS being the most highly recommended vehicle. They are innovative and comfort is a priority for this brand. The car looks as well as it drives and has a sleek design that screams perfection. You will be the talk of town with the standout revolutionary style. Make sure to get upgraded dash. I would like more modern innovative capabilities but it shows excellent development and sound judgement by the leader. Dont forget that it is bears afk war. Also, more space is needed, can feel crowded and stuffy. More gas mileage, plenty of foot space and legroom. Enjoy the space to poop in peace, like everyone.

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

Its no big surprise that the 3.6 liter is one of the biggest turds in the industry. Another piece of European junk passed off as an American product. Ive been an auto tech for 20 years now and it hurts my heart to see what Cadillac has become. Im not the typical retiree caddy driver either, in fact Im not even 40 yet, but Ive loved Cadillac since I can remember. My dad had a 77 Eldorado when I was a kid and I absolutely loved that car. I know people like to crap on the Northstar, but Ive found that when taken care of, theyre incredibly reliable. I bought an 02 Deville back in 2012 when my son was born. It had 48k on it, and I drove it another 40k without any engine problems at all. Then a couple weeks ago some jerk decided to run a red light and total it out. During my 4 years, the only things I did were a couple wheel bearings, window regulators, a fuel level sensor and a intermediate steering shaft. That car was dead nuts reliable and never gave me a major problem. Now I will say that the 4.6 does not like to be overheated, and it does like to leak oil at the pan gasket. In one of GMs more head up the butt engineering feats, they ran the exhaust directly under the oil pan, so theres no way to drop the pan without engine removal...Brilliant. Now I would recommend the 2000-2005 Devilles because compared to other caddys, theyre inexpensive to fix. After 2005, forget it. Youre talking $1,200 headlight assemblies, bumper removal to change a headlight, cheap peanut brittle dashboard material, a fail prone drive-by-wire throttle system and a slew of TPM issues. Id never buy one. Id also never buy any GM vehicle with the Opel 3.6 liter. Its built in hell, by Satan and his minions. The Camaro also has it...Barf. Any of the newer caddys are electrical nightmares, and theres just something about a turbo charged, 4 banger in a Cadillac that doesnt sit well with me. Cadillacs need a big old V8. I cant justify over $80,000 for a motor thats also in all GMs rental car fodder. Cadillac is no longer the cadillac old timers remember. Theyre trying to compete with BMW and Mercedes, and now theyve succeeded because their products are just as crappy. As a final thought: I loved my Cadillac to death, BUT when I couldnt find another one that was clean enough and not beat to heck, I bought a 2000 Jag XJ8 Vanden Plas with 36k on the clock. What a difference, makes my Cadillacs interior look like and old 80s Mazda. I realized then that for a $60,000 luxury car, the interior was really built like garbage. But overall I did love that car, and I was sad to see her go. I feel for all of you experiencing hatefulness and bad luck with your 3.6s. I tell anyone thinking of buying one to just forget it.

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

I bought a 2012 Cadillac SRX 9/26/2016, its my first Cadillac and I take pride in all my vehicles. Since having this vehicle, replaced alternator in November 2016 because it went bad (Figure that) $475.00 later. Now Im taking it to the dealer again for my manual lift-gate because I cant open from outside of vehicle. My mechanic said its a wiring problem because the rear defroster, rear wipers, license plate light and lift-gate light are not working. He would of fixed this but he doesnt work on very many Cadillacs. I even called Cadillac and they said it would be under powertrain warranty if it happened in 2016 or under 50,000 miles. I told them Im under 50,000 miles and I bought 9/2016. They said I would have to bite the bullet and get the electrical looked at. Customer service is below expectations even after finding out that the lift gates have been a problem for this year. Its hard to believe that so many customers have problems and nothing is resolved. The customer doesnt have a open checkbook to fix these problems that should of been a recall in the first place to correct any and all factory issues. Anyways thanks for reading.

I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, its been back to the dealer 7 times for vehicle problems. 3 times were recalls of which there was a recall on the recall!! Since Sept 2015 there has been a HORRIBLE EXTREME ODOR coming from the heating/air system. Called GM several times, after 5 calls Im still waiting for a callback to resolve this problem of a HORRIBLE smell thats making me sick!!! At this point, Im going to hire an attorney!!! GM NEEDS TO BUY THIS CAR BACK!!!

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.

Cadillac offers a variety of different appearances when it comes to its vehicles. They range from an everyday looking vehicle to standing out among all others. Models range from small compact size vehicles to luxurious SUVs to trucks. They are reliable and safe and have multiple different options to add on to your vehicle. They have numerous upgrades possible including but not limited to sunroof, tinted windows, surround sound, lifted vehicles, touch screen navigation/stereo system, built-in DVD player in back seats, and many more. They have LED lights that make them look brighter than other makes and models. As for standard features Cadillac offers more standard features than most other makers have. Navigation system comes standard in almost every vehicle. You can also personalize Cadillac in almost any way possible. Passenger capacity ranges from two passengers to as many as 8 passengers in the Cadillac Escalade. For the Escalade, it has a 3rd seat that is removable and can seat an additional three people. Anything youre looking for you can find at Cadillac.

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

Cadillac offer many varieties, models, etc. There is something for everyone. From basic to luxury you can find it. I would definitely buy again. The appearance is sharp, nice. I like the way it looks. Features vary greatly, but there are many features that you can add or remove to make the car tailored to you. There are many upgrade and personalization options. You get to choose what you want or dont want for your car. This makes it very appealing, and customizable to each individual. Capacity is great. Very roomy without being uncomfortable. My family of 5 can easily get into the vehicle and take a trip while still being comfortable.

I have a 2013 Cadillac ATS and my CUE has been replaced probably 10 times. There were a couple of times it was replaced over again in the same month. Of course my car is not under warranty anymore but shortly after the last replacement my warranty expired and only choice I had was to pay out of pocket. The cost is no less than $1200. Cadillac needs to have a lawsuit placed against them including all of their used to be loyal customers that are experiencing the CUE issue. I will never buy another Cadillac... GM has no integrity. I can’t even listen to music in my car now because I had my battery replaced which of course resets all of your settings so my radio just makes the static noise because I can’t touch the screen to put in on an actual station. I HATE CADILLAC.

2014 Cadillac XTS4. Owning this car has been a nightmare. I have had constant problems with the CUE system and the suspension. It’s ridiculous that GM and their dealerships know that there is a problem with these vehicles but want us as owners to foot the bill for their craftsmanship.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

I was a proud owner of a Cadillac SRX until I had to pay to repair a manufacturer flaw in the transmission. I know that Cadillac is aware of the problem because they made a part to fix it, but thought so little of their customers. They left us the bill to fix it. I will not purchase another car from a company that will leave their mistakes for customers to pay for. I feel I am owed a refund for the repair. Its Cadillacs responsibility to sell a car without defects.

Cadillac offers the Cadillac Escalade which I love. There are so many different models but love that style. It is the leader in the industry and has great value. It is very stylish and has great value. It is noticed by everyone and makes your status go higher because it runs smooth and looks awesome and is also reliable. They offer various upgrade and you can get radio system, internet or new tires that can be custom. Also can get leather and in different colors and different styles. It has very good room and actually can fit 3 people in front if needed. It also has automatic seats that can recline and easily put on how you would be comfortable in seating.

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

MY CUE screen suffer from a known problem in some of the SRX and other models. Brought the car under warranty still to the dealer who recognize that the screen is freeze (not working) in the lower center part of the screen and they said it might take 3 weeks to get the part... its 2 month later without any answers and specific date for the part to show up?! I contact GM customer service and end up with nothing but same words and promises like the dealer. Im driving without navigation for 2 month already and who knows how long until this part will show up. My car is 2013 SRX with 50k mileage (been at the dealer before the warranty expire for that issue). Im in the point where Im looking for a new car as I usually does every 3 years and if for a minute I was considering Cadillac then after that hell NO. There is no way I buy Cadillac or GM to find out that they have NO PARTS for something they knew for awhile now. Very disappointment and even considering to sue.

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

Cars come in varied price ranges, sizes and looks. Its Perfect for any type of driver or family size from single to large multiple child families. Luxury options include deluxe seats with power controls, heating, cooling, lumbar and more. Dash controls include additional components on the steering wheel so you dont have to remove your hands from it while driving. Upgraded stereo systems include Bose surround sound, CD changers, mp3, Bluetooth, video, GPS and more. Additional controls in the rear of the vehicle for passengers makes it easy for multiple passengers to watch/listen to different levels or videos. Depending on the vehicle chosen, seating arrangements range from 2 passengers in the coupe to 9 passengers in the extended escalade. Removable 3rd row seating also accommodates pets or storage.

No Spare Tire! Sorry I bought this SRX. I bought a Cadillac SRX brand new From Massey Cadillac North in Orlando. After all the paperwork I was handed the keys and the salesman and I went over the car. I asked, Where was the spare tire stored? The salesman said, It did NOT have a spare tire just a small compressor with adhesive for a flat tire. Caught up in the excitement I left but called the next day. I asked the price of a spare tire and was told $800.00. I asked why so much, the dealer spokesman said, Because we have to make the hole bigger in the rear storage compartment.I just bought a spare tire kit last week online from a Cadi dealer and paid $600.00. There was a tire, rim, jack, and jack handle everything else was FOAM painted black. What a rip-off. I have been buying Cadillacs all my adult life. I am very unhappy with what GM has done to consumers to lessen the weight to meet standards and at the same time reduce costs and the hell with the consumer. I think the dealer should have done better by me. I am done with buying Cadillacs. I will keep my SRX until... Thank you.

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I dont have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

Its a BMW with nice big wheels, a good engine, runs 15 miles, has nice beautiful windows. Gas is good. It runs really fast with a high speed limit. It is the color red with some white in it. Red cars are the best. Has a nice big stereo. However, it will need a lot of work like nicer, better, big wheels, more windows, and a different color would be nice and a better stereo, long distance and more miles. The miles could be better with more room for a bigger family. But the capacity of this car is good. It was really good experience.

With a wide variety of models to choose from. Has a smooth ride while being able to pamper myself in luxury. Also dependable reliability within the CTS and GTS. Sleek, aerodynamic shape as well as a stylish interior brings luxury to the forefront of automobiles. Brings technology and chic together, and ahead of its class. From heated seats to a high-tech navigation system, you can customize your dashboard to suit your needs. With room for four passengers and driver, drive in comfort. This spacious cabin makes each drive pleasurable for all passengers lucky enough to be inside.

Cadillac had a lot of selections of cars to choose from. I was really impressed with the amount of inventory they could fit in a showroom. They have good sales people, too. They will let you upgrade the heck out of the car just as long as you have the money for them. You can do it all if you want to spend. I knew the car was upgraded but the features were great and I could not believe it had so many different bells and whistles. You can also fit a lot of things and people in this car. It is quite roomy.

My experience with this car is becoming a nightmare. How could a high priced car have so many problems. I did my oil changes as required and car maintenance and now the engine is gone up. How could this happen, I need help with repairs from General Motors are a total refund for repairs. How do I get in contact with GM for help and answers? Car was bought used in 2015, it only had one owner and I had the Carfax report and service details.

Adding a follow up to my previous post regarding my CTS, the radiator blew the main hose right out of it and took out the transmission lines. The car has less than 60,000 miles, but because the warranty is up, Cadillac refused to accept responsibility for poor quality and a defect in the radiator. I paid $1,225.00 to fix the problem and put only 300 miles on the car before it was leaking transmission fluid. The GM garage sent a wrecker after the car (all the new parts were under warranty) and the problem they found was a defective new radiator. Everything needed to be replaced again! Interesting that this genuine GM part was defective, but Cadillac refuses to accept responsibility for the first one. I have read other consumer reports of the same thing happening to other CTSs. How many does it take for a recall to be issued and for Cadillac to acknowledge the problem?

I purchased a brand new 2013 Cadillac ATS 2.5. I took for a test drive and in motion, it rides well. However, when this vehicle is at a stop sign or stop light or general stop. Vehicle starts to shake, vibrate and misfires. This vibration is so annoying it makes this nice looking vehicle appear to be a clunker. There is a so-called software fix or technical bulletin for this problem. However, it did not work for this vehicle. So I am forced to take vehicle to Better Business Bureau and possible through Floridas Lemon Law Arbitration. I am so disappointed in Cadillac and GM . GM wrote on final repair attempt that they think this is a normal characteristic for this vehicle at this time. I would steer away from Cadillac ATS and this is certainly my last American vehicle. Unfortunately, GM and Cadillac need to learn how to make 4 cyl. engines.

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.

I bought my 2013 SRX in 2014 and it had 12000 miles on it. The transmission shifts so hard, GM says this is normal. I dont think so. They had a recall on it, but I cant tell a difference. My cue screen quit working at 61k miles. Just over factory warranty. Dealership told me it would be at least 1200.00 to fix it, I opted to go without. Fast forward 6 months. My front left tire will not hold air, its a brand new tire. Come to find out, my rim has corroded and will not seal to the tire. Eventually, this happened with all 4 tires. Meanwhile, my cue screen has started cracking on the inside. I dont even use the cue module because it doesnt work. Dealership said it cracked because of the heat. I end up with a flat tire at end of my driveway, I go to change it, no spare, no donut. Just a can of fix a flat type stuff. I call dealership, they tell me to call roadside assistance. Seriously? I find out from the internet that I can order the cue replacement screen on Amazon for 80 bucks. I did. Then I took it to a local mechanic and had them install it for me. Cost me 130 bucks to have it installed. Beats the hell out of the minimum of 1200 for Cadillac. They try telling you the whole unit needs replaced. They take it, slap a new screen on it and sell it as refurbished. Crooks! So after buying new rims and an aftermarket screen and dealing with a hard shifting car, Im at 91k miles at this point, I get in my car to leave work and the ac stopped working. Took it to my fave local mechanic. He tries to fix it but apparently it is a sensor that has to be fixed by a gm dealer so it can be reprogrammed. Of course it does! To sum it all up, the Cadillac looks nice, the electronics quality is definitely lacking, and Cadillac does not stand behind their product. I will never buy another gm product again. My money will go back to Nissan.

I switch from a Lincoln MKX to this Cadillac. I am very impressed with it. The Cadillac is a bit smaller but has nearly as much interior room and is more comfortable. Driving is better as you can see better, is a better ride and has better power plus better gas mileage.

Cadillac has luxury cars in various models. They have a convertible and a truck that converts into an sports utility vehicle. They have a lot of colors and distinctive features you can see from a distance. They also have a nice resale value. We have owned 4 Cadillacs. They are very roomy, quite luxurious and comfortable. We drove ours to Florida several times and its a very smooth ride. I would recommend one to anyone.

Cadillac had several models to choose from which made it nice. The salesman showed me every one of them. I appreciated the fact that he educated me on every single car I asked about. Cadillac has base models but they also offer the coolest upgrades in the automotive industry. They have more upgrades coming as well. All of the Cadillac cars are beautiful so it was easy to choose. I love the way all the models look and how all the features really stand out. Several of the models are roomy for passengers. They did their homework when it comes to being roomy.

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

I have a 2013 ATS with 85k miles. 2.0 L turbo engine blew. Worked with Cadillac customer cares for three weeks to try to get something covered. Assigned an advisor “Shaneva”. I called several times over a three week period, escalating to a supervisor twice without so much as a return call. Finally after 3.5 weeks Saneva called me back to tell me I have to pay 3.2k for a replacement engine. This is a premium vehicle only 5 years driven and barely paid off that needs a new engine and the company will not cover. Poor customer service (no return calls sent to voicemail multiple times, escalated to supervisor 3 times without return call); shoddy product (multiple TSBs on blown 2.0 L engines, known defect); even though a known defect they still don’t stand behind their product. I was once an engineer for GM, both parents retired from GM, and I have purchased or leased a dozen GM vehicles but this ATS is the last. I will now be paying the 3.1k, drive it a while and go look at Mercedes and BMW.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

2010 SRX Cadillac had wet rugs in back floor. Had repairs made to leaking sunroof, water also corroded back hatch lift... Replacement made ($1300). Next week engine problems... Car towed to dealer... Now water damage has shorted out, ruined fuel injection, plus whatever is controlled by module under front seat... GM knew the sunroof failure was a possibility but did not send any warning to customer so the roof could be checked occasionally. This failure of roof hoses, which Cadillac knew was possible has cost me, up to 6/24/17, over $3000. The dealer should have checked all areas that could have water damage the first time the car was in for sunroof repair. Anyway, I feel GM has mislead or failed to inform the SRX owners about a HUGE possible problem. WARNING TO CADILLAC OWNERS WITH SUNROOFS... CHECK FOR LEAKS OR CHANCE THE SERIOUS DAMAGE CAUSED BY WATER SILENTLY ENTERING YOUR CAR.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I bought a 2014 Cadillac in early 2017, fresh off of a 2 year lease with just under 17,000 miles on it. It was my dream to own a Cadillac so I finally took the plunge. Ive lovingly babied it, its literally been used only for trips as I work from home. 18 months later, the CUE is out at a cost of $1500 and something about some hub things that wear out in the front causing the car to sound like it is revving all the time. Total cost to get my barely 3 year old car with 37000 miles on it fixed? $2800. Im getting it fixed and going to trade it in on a Kia. Sorry Cadillac, my family has been GM for 4 generations, but Im done. I wish I had read the reviews on the CUEs and GMs lack of response to their failure before my purchase.

93 Cadillac Seville STS had anti theft device replaced complete with towing 3 times. After it was replaced to dealer at my expense to correct problem still have issue and dealer advised to have car towed again at my expense, My mom is 84 years old. I feel dealership is looking at dollars instead of service. Totally disgusted with Cadillac brand.

The Cadillac brand models are varied with respect to the type of environment where they are condescending. This brand is so recognized in the world for the quality and design of its cars. There are few updates that I made to my Cadillac since it is a classic model, however the ones that are made are excellent, you could say that they have given the size. The design of the car allows it to be more spacious, I can usually get up to 6 people of medium size in my car.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

Nothing beats a Cadillac. Smooth looking and feeling, and powerful. 300+hp v8 gets up and going like nobodys business. Remember the last time you were in a boat? I do. The last time I drove my caddy down the street. Comfortable ride. Plush leather seats, white wall tires, wood trim and no corners are cut. Imagine being the only person in a city bus. This is how I feel riding around in my caddy. If you take people with you they will feel like that also.

My car has a Vin number that is described in the service campaign #99086. I have a blown head gasket and leaking coolant in the described campaign. Note none of the vin numbers described in the campaign have had formal recalls issued. My Vin numbers last 8 digits **. I have a work bench work history on my car from Cadillac. The campaign was issued in 2002. My car was never corrected. Miles on car is less than 80k. Northstar engine, Local Cadillac dealership in Bentonville, Arkansas states since no formal recall on my vin number they must get approval from their gm rep. Gm rep has called and denied the repair. I have filed service claim with Cadillac. Please help.

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

I purchased a new 2013 Cadillac CTS Coupe in July 2013. A week after purchasing the car, I noticed a popping sound when I put the car in reverse and turned the wheels. The dealership determined that the rear differential must be replaced. They replaced rear differential and 2 month later, the right rear differential seals were leaking fluid. Car returned to dealer for this repair. I have since contacted an attorney to pursue a buyback from Cadillac under the Magnuson Moss Warranty Act. The right side weather stripping/molding had to be replaced as it would not seal completely and water would enter my vehicle when it rains or when at the car wash. Cadillac says this does not qualify as a defect therefore they are only willing to grant a minimal goodwill cash offer. Cadillac/General Motors is pathetic.

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

2002 Eldorado - Bought it used with 18,000 miles on it in 2004. Runs fine and gets excellent mileage. It is the most economical Caddy I have ever owned. Of course I keep it serviced as I have with all of them. I still have a 1983 Coupe DeVille Ive had since 1986. I rebuilt the 4100 engine at 141,000 miles. It has 161,000 miles now. I have a 1978 Seville, a 1986 Fleetwood Brougham, and a 1984 factory Limo. All run fine, no issues. I recently sold a 1984 Fleetwood Brougham. Storage space is getting to be an issue. I only have a building large enough for 12 autos. Some of my drivers are other brands. I am not fond of the new bodies so I keep my old Caddies and drive them wherever I wish. When I need a mechanic I use certified individuals, no shade tree men. Wish you all could have the fortunate experience I have enjoyed with my family of old Caddies.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

For years now my 2002 Cadillac STS have had vibration at highway speed specifically from 64 to 72 miles an hour. I gave up fixing this problem after many trials and errors and finding out that its a common defect with many Cadillacs. They do not want to admit this is a defect, shame on them. Its because of this that Im really having backaches.

Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.

The Cadillac SUV is very nice, smooth and fun to drive. It features power locks, leather interior and airbags on driver and passenger seats. It’s safe, the brake alerts so you don’t get yourself in an accident when you can’t see other drivers on the side and when the car in front stops. The GPS system tells you where you’re going and talks to you when you make a mistake. It can fit nine people comfortably with lots of legroom. It’s great to have an extra child seat with seatbelts especially for long road trips. I have no complaints, it is unique and I love it.

Cadillac ats 2013 - Vehicle makes loud clunking noise when in drive and at a stop. Feels as if engine is shaking. For 50,000 miles and engine noises to appear seems as if Cadillac is a rip off. The worst, the dealer doesnt help unless you pay for them to diagnose what is so loud and clear. GM needs to get their crap together. Cadillac vehicles are beautiful, but will become ugly to an owner that has to spend so much money on an issue that is obviously from the maker. How do you expect to compete with BMW?

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

I bought a new 2017 Cadillac XT5. I had a problem with the cruise control. It took 4 visits to the maintenance department before they fixed the problem. I had to take my Cadillac in because the fuel gauge would not work properly. I simply washed my xt5 and somehow it caused the door locks to not work. It cost me $575 to get it fixed. I called the corporate office seeking a refund and give Cadillac a chance to stand by their product but they refused. So, if you want to take a chance and buy a Cadillac....good luck.

I really love it. It has a great deal of variety. Appearance is very cool and the painting is very shiny and sparkly. I love the leather seats and stuff. It has a good feel to it. The passenger capacity is very large depending how you put down. You choose it to be up eight cars seats for many. The upgrades on the car is very nice too and you can get upgrade at a local store. I also really like the motor.

2000 Cadillac Deville Delegance - Purchased the car in 2005 with 67K miles on it. I wanted a big car to be comfortable sitting in traffic. The Car was a Florida car brought up to NYC for trade-in on a Toyota Avalon. The dealer indicated the car had all service records from the date of purchase, so i bought the car. It was a REALLY nice car to drive, big beautiful bench seats, lots of power and great on gas. I averaged 25MPG which in a cruiser was something unheard of at the time. But at about 75K miles, all the beauty was left behind. The car ended up with overheating issues, i brought it to Cadillac who indicated that this was a known issue on the Deville and DHS of those years, that the NorthStar had issues with the head studs sealing incorrectly and leaking. They told me that the engine would need to be replaced, because of the design flaw that caused the engine head to warp (Why no recall?). I ended up buying a NHRA approved Dragster Radiator and cooling fan and wired it up to a toggle switch, after checking with multiple forums, it turns out that this is NOT the case, it is a flaw in the cooling system, that if caught early enough can be corrected. This worked for the remainder of the life of the car, but in that time, I replaced: All power window motors with Toyota Camry motors, which lasted the length of the car, replaced the thermostat with a wide open version that would constantly circulate the coolant. Replaced the stereo, as it shorted out, due to water leaking into the car when it rained, which used to set the alarm off while driving in the rain. Replaced the Torque converter with a high performance one from an LT1 Vette. And for kicks after the exhaust rotted off put two flowmasters on it. While it was a nice looking car, it died at 103K miles with a fiery death due to an electrical fire from water leaking into the car from under the windshield onto the electronic instrument cluster. (Ironically after the fire my fans and radiator still worked) Guess I wire better than GM. My complaint with GM is why they cant build cars better? I have had Toyotas go 400K+ miles with only 1-2k dollars of actual maintenance needed for the life of the car. I cant understand why people keep buying them. I for one would buy another Cadillac Deville, but only as a weekend tinker project, or possibly a demo derby car, since fire typically gets the crowd roaring!

I purchased 2004 Cadillac SRX and thought it was a nice car. That has turned out to be the complete opposite. As of this writing, the car has only 90000 miles, the engine has been replaced, and for what my dealer said was a dropped valve. The radiator has been replaced, the transmission and/or its parts, and so many other problems that are too numerous to mention here. The car was towed in again last night with a bad water pump. The dealer said it is still under warranty and will cost me nothing, thus, being the good news. The bad news is the transfer case chain is slipping and is going to be 1,700.00 dollars. I thought, how much have I spent on that car? I called Matt, the service manager and he only said its a ridiculous amount of money. I suppose the bills on this car is well over what I spent buying the car 2-fold. I want to mention the $400.00 headlight and the $1000.00 plus radiator that got broken while fixing the engine, that I paid for. I have owned several Cadillacs and that my friend is about to change. I wish this to be over.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.

My Cadillac has been a large amount of annoyance due to constant breakdowns due to poor quality and dealer service. As a Senior Citizen I would not recommend this automobile to anyone as it is not dependable and most likely will get you to your destination. I have written Cadillac Motors, I have called them, the go ho-hum and go back to screw another customer. Walmart has much better customer service. My case number is **.

The Cadillac de Ville has a quiet motor sound while riding, it’s the best. I added snow tires and upgraded the seat covers to protect my leather. I also put in a wheel cover plus it has turn signals on the rear-view mirror. Its most distinct appearance are the headlights and the body features. The Cadillac Escalade is very nice for traveling with a passenger capacity of 8 adults. I travel with my 3 adult brothers and their wives, my sister and myself and we all fit.

I have a 2015 Cadillac CTS and it’s been nothing but problems once I passed 65,000. The rear differential began to go out around this time. Also the CUE in dash screen began to crack internally around 74,000 miles. Both are very expensive items to replace. Cadillac only offered to pay for 40% of my differential repairs even though the differential began to go out under warranty. Also the CUE screen is no longer under warranty. This is my first car where I need to have 2 major repairs and the car is under 100,000 miles. SMH.

I bought my 2013 SRX used at a reputable dealership in August 2016. It had 39,000 miles, one owner, and a clean Carfax. I was in love! During the signing of paperwork, the finance manager asked me about the extended warranty and explained to me that I might want it because it was already used, but my choice of course. I am SOOO glad I took it because it has saved me twice already! In August 2017, I had to extensive work done to the transmission. I was without my car for 2 weeks while that problem was solved. In February 2018, just 6 months later, I was on my way out of town. I pulled out from a stoplight, accelerated to 45 and all heck broke loose. I heard a bang and felt like I had run over something. Every light on the instrument panel turned on, I lost power steering, brakes, and the engine was knocking. I managed to steer it to a median where it completely died on me. I called OnStar, got it towed to the dealership, and waited to hear what was wrong. Four days later, I am told that it dropped a valve and I would need a whole new engine. It only has 54,000 miles!!! Is this the kind of shotty product that Cadillac is putting out now? I am beyond frustrated! If it wasnt for the additional warranty that I purchased, I would be without a car because I couldnt afford the cost of a new engine. I do not understand how a company that is supposed to have this great reputation is now putting out vehicles of such poor quality. The customer service with Cadillac is awful as well. You cant get anyone to answer a question in a straightforward way. This was my first and last Cadillac. I love the car, but I cannot have this stress or an unreliable vehicle transporting my family.

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150. As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system. After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.

I have owned 5 Cadillacs in the past and have been driving them from 1996 on. The last GM vehicles a 2015 GMC Canyon (shifting issues, Recalls), 2017 GMC Sierra Denali HD Duramax (headliner rattle, faulty fuel cap, recalls,) and our 2014 Cadillac ATS (recalls, broken rims, rear differential vibration and leak, and now a shattered CUE Screen at 36971 miles. I am glad someone FORCES GM to fix the known safety issues through recalls, but the only recourse on the non safety GM KNOWN PROBLEMS is simply not to buy GM products. And as far as Cadillac goes, that recourse seems to be working as seen in the decline in Cadillac sales over the years. I just cannot understand who at GM is setting policy of not fixing known defects while at the same time advertise family and loyalty.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on. I really dont know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, its my nightmare car. I will never buy a Cadillac again.

The brakes fail without warning. When stepping on the brake pedal it will go to the floor with minimal slowing of the vehicle. The brakes need to be pumped quickly to get any pressure to stop the vehicle. I have 2 SRXs, a 2010 and a 2012, both have exhibited the same problem intermittently. Took both vehicles to St. Claire Cadillac in Santa Clara, California and they cannot find anything wrong with the vehicles. Diagnostics and brake system examination shows no failure. In my 2012 SRX I rear ended another vehicle due to the brake failure. There are multiple failures reported on the web for this same issue, when will Cadillac/GM acknowledge this safety issue? If there are other unsatisfied customers who have experienced the same problem perhaps we can file a class action suit.

The Cadillac offers many different models, but we drive the 2006 DTS. It offers a smooth ride and a responsive engine. The model is also equipped with a digital read outs that check condition of the car. The DTS has leather interior it makes the ride extremely nice. The car comes with a large trunk which makes it easy to carry luggage and other items as well. One of our favorite upgrades are the seats, they have the option to make them hotter or colder. We also love the digital readout of tire, and engine conditions, as well as the temperature read out of the outside and inside of the car. The car can hold up to three passengers in the front and back with bench seats up front. There is plenty of leg room for passengers as well.

I purchased an extended warranty from Cadillac for $3,500. The warranty has the Cadillac Warranty all over the papers that were signed. My engine blew after 3 years (80k miles) and Cadillac said the manufacturers warranty was over and the warranty THEY sold me they could not support since it was a third party warranty. Facts: This is not a Cadillac Warranty. After numerous calls Cadillac informed me it was not their warranty and they could not help (even though their logo is all over what was sold). Cadillac is given incentives to sell third party warranties and allows them to put their logos on the warranty to make it appear it is a Cadillac sponsor and supported warranty. Third party warranty held my car for over month to fix while only giving 10 days of vehicle rental allowance. Third party failed to rebuild engine and it went out again and wanted to charge me additional $3,500 to fix after it. This happened the moment I drove it off of lot from dealership that was paid to replace it. Beware of what you are signing. The dealership I purchased this from has said their hands are tied due to Cadillac not supporting them in helping the consumer. After spending $90k on a vehicle I expected more from a brand and the services they sell you.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

2003 Cadillac DeVille - Where would I begin. 1,600$ on windows. New transmission, water pump, main computer, rack and pinion replacement, buttons for controls (paint wearing off). GM, you should be ashamed of yourselves.

Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.

When I buy a Cadillac it usually is a Coupe or a Crossover. Some Coupes they make are the ATS OR ATS-V models. Then for Crossover they make a XT5 Crossover and a Escalade/ESV. Ive purchased the ATS. The car usually is very well made. The ride was always smooth, engine was quieter. The seats are leather so its a very comfortable ride. And it usually had a royal color in the inside like a nice wood. You can alter it by changing the wood and spray color or the cars color. Some have a clock in them and nice back up checkers. If you dont like the radio in it you can go buy one that you do like and install it yourself. Its like a regular typical vehicle four seats with a middle one in the back but some crossovers might have more seats.

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.