Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

I had a Lexus ES300, drives awesome, good on gas. Handles with extreme precision on freeways at high speeds and gas is reasonable. Looks beautiful and classy. Unfortunately had an auto accident. Hit by a truck. Would you believe after that the truck needed roadside assistance flatbed to tow the truck. My Lexus started right up and drove away with minor dents. The car was built durable and reliable. I highly recommend Lexus to any who want excellence as also quality. Loved owning this vehicle. Wood grain is an option as well as extra modified stereo system high end quality, leather heated seats, extended warranties depends on how much youre willing to spend. Has a big part to do with all you want in a fancy luxury automobile. Also, I have had up to seven passengers at one time. I also had a speaker system in the trunk and back seat. So room is of no concern when speaking about the LEXUS ES300. Again a vehicle that is suitable for all dynamics of all types of encounters it may come across. Simply amazing and classy. Find yourself driving away in your new Lexus to understand how ones perspective will have you convinced as I have been. I see it as you only live once so what I can tell you if youre a hard worker and help other people then you most certainly deserve it. Put it like this, treat yourself dont cheat yourself.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

In January of 2011, I purchased a 2007 LS460L. The quality of the ride is what swayed me from purchasing a Mercedes. The vehicle had 40k miles on it and had 4 months left on time of warranty. I purchased the extended warranty and left a happy Lexus owner! Fast forward to Sept 2011, I noticed a thumping noise from the rear of vehicle. While having new brakes installed, I asked my local Goodyear tech to check out the noise. They checked and informed me that it was a common problem on virtually all LS models with air suspension. By coincidence, the techs father was a tech at local Lexus dealership. They informed me that instead of paying them, I should take it to Lexus as they knew of the issues and would fix under warranty. I did, only to be informed that my factory warranty had expired due to time (by 120days), and that the only exclusion in my extended warranty was, you guessed it, shocks! The problem I was told was the right rear air cylinder. It cost $1700 to repair. Lexus, being the quality company that they are, offered to cover the labor if I would pay the cost of the part. The cost of the part is $500. I agreed, scheduled the repair etc. When I picked the car up (and wrote the $500 check), our child noticed that nothing in the back seat area functioned - seat controls, shade control and safety belts! I called the dealer (cell phones) and asked if they possibly had to remove the rear seat to replace the air cylinder. Yes was the answer, so I explained the issue. I took vehicle back. Fifteen minutes later, they explained that the tech forgot to plug back in the wire harness. I left again with my Lexus riding like I expected a Lexus to ride, happy Lexus owner.I wish the story ended there, but nope. Twenty-eight days later, I began hearing the thumping noise again. This time it was with the left rear. I called my Lexus service rep and informed him of the exact same issue again, 30 days later. I explained that I had been on Lexus owner forums since last issues and knew that this was an issue on virtually all LS models. I did not expect to again pay $500 to repair a defect in the vehicle, that I wanted it fixed at no cost. He advised me that I needed to call the Lexus 25 line. I did. I explained it all to the call center answer person. She asked me what I was wanting them to do. I explained that not only did I want them to repair, but I wanted my $500 back from the previous repair. She explained that I would need to schedule to take my vehicle back to dealer and have them diagnose. I did. The funny thing is that this time, I noticed on sheet it said the it was worn strut mount. I called Lexus 25 line again and asked what the repair was labeled last time. They replaced the shock mount assembly. I wonder why they told me it was an air cylinder. They informed me that they would again extend me the offer of me paying $500 to fix their defect. I declined and have asked to speak with a dist. rep. She informed me that they are on the road all the time and may have a hard time contacting me. I politely explained that today, with email and cell phones, I expected a prompt return call. Ill let you know when I hear from him or her! By the way, Facebook, a social media, is a beautiful marketing tool. Lexus uses it! The downside is that I do too! I went to their Lexus Cars page and posted my complaint right there in the middle of all their wonderful posts about their wonderful cars. I encourage everybody to do the same. Social media is not just to sell products. Its to inform people!

Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because thats what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but its worth every penny because you get what you want. It is the best riding car around.

Ive been trying to resolve this issue for about 2 years now. My car dashboard has become very sticky and when its very sunny outside, it is hard to see through the window because of the reflection from the dashboard. When I was living in South Florida, I mention this to Lexus of North Miami. They were no help and stated to me that I should be getting a letter in the mail, which never came. When I move down to Maryland, I also brought this matter to the attention of Lexus of Silver Spring and again, the individual helping me stated that I was not on the list which didnt make sense to me. I call the Lexus Customer Satisfaction number but the rep stated that I wasnt eligible. I dont understand why I wouldnt be eligible since I did purchase the car from a Certified Lexus dealership.

I own a 2005 Lexus RX300 SUV with 109,000 miles. In early 2013 I began to notice a crack on the passenger side front dashboard. I took it to the dealer and their solution was for me to replace the front dashboard. Total estimated cost - $1,800. The crack follows the line of the passenger side airbag. When you buy a luxury car you expect the interior to last longer than 8 years. The car is parked in a garage. I think the defect is associated with the way the airbag was installed and I further believe Toyota knows this. Beyond the appearance issue I wonder if the airbag is defective?

Lexus had huge issues with their dashboard, glove boxes and side arms in some models. My model was a LS460. The material used would literally melt, turn sticky and rub off in the sun or heat. They developed a program to fix their short-comings and I was told it would be fixed a couple yrs ago. I dropped off car, they said they would fix issue and did nothing. After several calls, with zero returns I went to dealer. Was told we will get you in and take care of it, nothing again. Went back and was told the offer had ended and I need to call corporate. Corporate said they would not fix and I could pay for it myself.So, in summary, Lexus dropped the ball for over a yr and half thru a pandemic then would not make it right with a customer that has had about 10 of their cars in family over the years. Lexus only cares about selling their cars and obviously not keeping customers happy or doing what is right after their production failure with this certain issue. My advice is look elsewhere for your expensive vehicle purchase!

Lexus has several models, but I chose their RX 400h Hybrid. Its a great automobile. I got great gas mileage, and really felt like I was helping the environment. Previously I had a 4 door sedan, I owned that car for 12 years before selling it and getting the SUV. There are 2 bucket seats in front and a back bench seat. The vehicle seated 4 adults comfortably, and I was always able to get 3 grandchildren in booster seats in back. The cargo space was roomy as well. The vehicle I purchased was fully loaded, there was nothing more to upgrade. The leather interior was easy to keep clean. Heated seats to keep you warm, sunroof, 4 wheel drive. I know there were other upgrades included, such as the automatic headlights and windshield wipers. I loved the way the windshield wipers could sense when there was rain! Moreover, the vehicle had an entertainment package, built-in CD players installed in the back of the front seats. My grandchildren adored watching CDs and it certainly made traveling with the 3 of them a pleasant experience.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

I took my car in for diagnosis, after hearing a low grinding sound. He a bearing in the pump was failing and the pump needed to replace at a cost between $2,500 and $3,000. To access that pump, the engine needs to be removed, that takes 16 hours! While youre having that work done, he told me to also have the spark plugs replaced. Get this, the average cost to replace them is $311 to $396. The parts cost is less than $20. The remainder of the cost is labor. I think the costs for doing minor repair jobs is ridiculous - whoever heard of removing the engine to replace the water pump (replacing the plugs at the same time, saves you money). Id like to meet the numskull responsible for this thoughtless design and tell him a thing or two. Do these two minor job.

We have an 07 LS460 that was purchased as a certified car in July 2010 with 29,000 miles. I was called around November 2012 when car was in for service about extended warranty. The guy said that he would get with us before certified ran out. We had car in for service in June 2013. They replaced a few items and were told of a knocking noise when braking. Neither myself or the Lexus folks think about the warranty. Now 2 weeks out of warranty and only 52,000 miles on the car, it needs a brake actuator at a quoted cost of 3,000 dollars. They have offered a 50 percent off to fix it. When I look online I see that the knocking noise was this part. This is our 3rd LS and also 1 RX for my daughter. Very disappointed with Lexus. Could be a safety issue and seems to be a problem on the newer LS. After 16 years of having a Lexus, there will be no more. I was told that they would work with me if I traded the car on a newer one, that they could absorb the $1500 in the trade. What a bunch of trash.

I drove my Lexus 250 to a reliable Dealer - Pohanka Lexus Chantilly, VA. They listened to my concerns and had diagnosed the scenarios. I am kind of get convinced that my former car Honda Accord Ex v6 with bigger power engine; it performs much better driving on the highway.Well.

I called Lexus customer rep, no help. They will not fix. So why pay the high price for Lexus when it is cheap product. Please look at all your Lexus gx460 2013 model. All metal folding seat have rust my.

On October 2010, I got my pre-owned car; year 2006 with a navigation system 2006 Lexus ES 330.Later, I realized that anywhere I go, it doesnt have the address due to an old virsion. I contacted the dealer that I bought it from and I was told that I have to buy the new virgin which costs $200.00. I felt like its not fair to buy it. If you can have them, send it to me without charge. It will be great. Thank you.

Lexus RX 350 is a dream SUV for senior citizens because it is comfortable, reliable, and safe. The back up camera and other safety features are awesome. You sit up in a position where you can see the road and everything around you and it is just the right size for large men. I love it!

I just leased a 2017 Lexus NX 200T and have been driving it for about 4 months. I am very unhappy with the Bluetooth system. Previously, I had a Ford Edge and the Bluetooth was far better than the Lexus. I never had any issues with it. When I place a call in the Lexus, I will say Please call John Smith. It then pulls up John Smith as well as several other people and asks me to select who I am trying to call from the list. If it doesnt do this, then the other thing it does is when I say Please call John Smith, it says are you sure you want to call the contact? It absolutely NEVER just allows me to call someone without taking me through these steps. I have been to two different Lexus dealers about this. One told me it would take my new car a while to recognize my voice... OK, it has been 4 months and I went through the voice recognition set up a while ago. The other dealer could not explain it. Had I known this is what it is going to be like just to place a call, I never would have leased this vehicle as I am stuck with it for the next several years.

I had a worst case scenario of a safety recall: defective valves broke and I had total engine failure. Lexus did honor the repair, though I was under 100k mileage, I was over 3 yrs. They kept car 3 wks, replace one engine block and the valves. I paid for brakes, flushing system, and a new starter (car suddenly didnt start when I went to pick up car after 3 wks. Strange! Starter was another $1300. Car has 67,000 miles. This car is terrible... The brakes I can feel under foot and they sound like they need new brakes, not like they just had a brake job. The engine runs rough and loud. Makes some noises. The car also has a roar. The driver door even squeaks now and the whole car makes a noise and is rough. Its embarrassing! Has anyone had any problems? They had to take it apart and put it back together... Im thinking they didnt do a good job. Its not the same car. Any help or advise? I dont even know what to tell them.

I have been waiting 2 1/2 years for the warranty Dashboard replacement on my 2005 Lexus 330. I was notified by a letter to go down and add my name to a list. I call every few months and get an update. This is a joke. If they cant get the product to do this they should not have sent out a letter saying they would replace. The Dashboard is cracking more and more and I would like to sell the car but it decreases the resale value. I feel this was not a legitimate offer from Lexus since they cant seem to provide the service.

The solid construction, attention to detail and tactile quality is phenomenal. The level of refinement is impressive and durability is exceptional. Details matter and the Lexus does not disappoint. Reliability and confidence of driving is ever present.

Very safe and easy to drive! The gear was smooth! It always gives alerts in case any glitch has occurred like if theres a bad headlight, if the tire is flat, if its running low on fuel or battery! Air bags are situated properly. My car has very practical appearance! Not very old school! More of a modern day look! Color variety is also good! Its very suitable for people of young age! Aged in the twenties to the flurries as it gives a very young vibe! Especially for people who care about what the car looks like. Also, my Lexus car can fit a family size.

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

My 2006 IS 250s dashboard and door panels seem to be melting - they began to shed a couple of years ago and now look awful. Also, the check engine and Check VSC light are on. I took it to Lexus of North Miami where they changed a sensor for $ 500 - that did not fix the problem. Brought it back thinking there was a warranty in their work, and they told me I needed a whole new Catalyst System, a $ 2,000.00 job. Took it down to a friends shop and he told me that they should have known that was the problem to begin with. First degree fraud is what I call that. Cant trust these Lexus dealers. One says one thing, the other says another thing, and in the end, the customer gets punished. I wont be buying a Lexus ever again (Pity because the car looks nice).

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

Lexus offers sedans and sport utility vehicles. They are reliable performance vehicles. They have good service and sales, plus fairly honest technical support. Car has modern amenities, and variety of colors options. Lexus offers gasoline, hybrid and electric and fuel cell engine options. The cars are roomy, with safety features standard, and interior fabric choices. There are several options and modifying factors allow customization like power steering, seatings, mirrors. Programmable features voice recognition. Map and entertainment system good. Plus there is a large passenger capacity. Passengers are as comfortable in seating as driver. Temp control regional, there is a wide access to entertainment features, and there are power seats and windows.

Lexus RX350 is comfortable and roomy. Gives a very quiet ride. It was purchased used but being a quality vehicle we expect to get many years of service. It has a powerful engine so can be used for towing. It feels heavy on the road so feels safe. Good anti-theft system. The tinted windows cut down on sun glare. It has two power front seats. Like the all leather interior, the heated front seats and duel climate controls. Power lift rear door. Has several indictor lights to show if there is a problem with things like the oil level or the tires. But the indicator light for low tire pressure is hard to reset. It does not have a backup camera. It is kind of hard to get to the spare tire and I would have preferred a regular spare to the donut spare.

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

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Some of their cars are sporty looking, some are fully loaded and some are not. I like the newer models and the black on black with the GPS in it. Their standard features are automatic windows and a lot of loaded options to choose from no matter what you like. I like the GPS in the dash and the electric seat buttons and many other things that can come with this type of vehicle. You can do a lot of upgrades, too. In addition, theres a lot of room. Very, very cozy, enough space no matter how big or small you are. Its a perfect fit for anyone even if youre tall. Its a great roomy vehicle.

Im just really disappointed the Lexus ES 350 - 2007 vehicle I purchased brand new, has only lasted 7 years. At the 5 year point, I had to have major repairs on it to include the water pump, thermostatic?/head gasket, battery, etc... and then, not even two years later, Im being told I need the head gasket and engine replaced. And this still happened after having consistent, routine maintenance on the vehicle, as prescribed by Lexus! When I spoke with the dealership, the service consultant relayed she wouldnt talk to me over the phone and I would need to bring the car in. Ok, I just had the car towed to a local Lexus-certified dealership (Toyota), why would I then have it towed another 26 miles just for Lindsay Lexus to tell me the same thing, and add a hefty charge for doing so! Needless to say, I will never purchase another Lexus... Im just so disappointed at this time.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

It has always been my dreams to one day own a Lexus. However, this is not what I intended or expected from such a prestigious and renowned luxury car dealership. Two weeks after purchasing my Pre Owned Certified Lexus ES 350 I have had nothing but major problems with this car, both mechanical and interior issues. The paint on the car is fading and very spotty, the armrest and the leather seats are tearing apart by the day. Typically I am the only one using the car, other than my husband who has his own car, and I do not have any children that would exacerbate the problem. Just recently there was a problem with my trunk latch that was making it almost impossible to close my trunk. I took it to the dealership, and thank goodness it was covered by the warranty.Once I received the car back, about a week later, I noticed the same thing started happening again with the latch, and I also noticed an echo sound when closing the trunk that was not there before they serviced the vehicle. Immediately I contacted their corporate office and told them my concerns, but to no avail. They offered me a voucher that could probably pay for one tire, and just wished me away. I really feel abandoned and betrayed by this dealership, and to some degree, heart broken because this was my dream car. I hope that they can get these current problems resolved without dragging me through a long and drawn out process, and not having to obtain a lawyer to get to the bottom of these issues. If anyone has any suggestions or comments that could help me, I would greatly appreciate it.

Lexus offers luxury, stability and performance. They have over 3 different versions of each model to choose from and theyre all quality. The distinct appearance and standard features of this car brand include its body shape, how it handles on the road, and the amazing quality of the interior let you know you bought a luxury vehicle. The various upgrade and personalization options include very, very expensive parts. Buying upgrades for these brands put you out of pocket quite a bit of money so its best to just buy the one youre comfortable with and not upgrade parts. This brands passenger capacity is that its the same as every other car brand. If its a four seater, its a four seater. Maybe you can fit one more uncomfortably. But its the same. No special space for more.

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

My ES 350 dashboard is melting, has a fume coming from the car because of the melting dashboard. Contacted Lexus - we were told, What do you expected, you have got a old car. I would never buy a Lexus in my life again. Lexus is not what it used to be.

My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. Weve asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didnt get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said theres not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasnt Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.

2010 RX-350 headed to Florida on Vac. When we started using AC the floors got damp and to the point of soaked. After googling possible ideas the common issue was the AC Drain plug was clogged. Being a 2010 Lexus with 50,000 miles on it I would never expect this vehicle to have this issue. However here is a few things I did to try and save my vacation: First I removed front and rear Seats, completely took out the Carpet, dry out carpet and soaked insulation, opened drain plugs on the floor boards, drained as much water as possible, wiped the remaining moisture out with towel. After driving for a few min. I could see the water seeping in. It was a Sunday, I spotted a Pep boys open in Jax Beach. I ask them if they could unclog the AC Drain Hose under the Car (for them it was a typical experience). I didnt have a lift to do this myself. The mechanic was nice enough to blow air into the hose and drain out the Blockage (This is ok but it just blew the slug back into the AC Box.) so yes this was a success for 1 day and then the hose became clogged again. I went to Lexus on Atlantic Blvd Bromfords, they were explaining to me the number of charges I would be facing with Diagnostic fees and Labor and etc. all business, good for them, not what I wanted to hear from a Dealer that is all too well aware of their AC issues with Lexus. With Service of such you just walk away. I went to the next Dealer down the road, Toyota. The Service Manager was very helpful but still not able to help me out. He did explain a lot of options and understood my issue. So here I am on VAC with a 2010 Lexus that I will drive up on ramps and attempt to unclog the hose with weed whacker line as suggested. It could help or it may not. Looking forward to get back to New England where I may be able to get assistance from friendly Auto Dealers. Maybe I will be lucky, Next Lexus will need Flood Insurance and Weed Whacker Line.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

Turned in my leased 2014 GS350 three months early to a dealer in Idaho on 10 June 2016. I leased the vehicle in California. I paid my three months of payments and was told by the dealer that the car was in excellent shape. Two months later, I receive a bill from Lexus Financial requiring that I pay over $230 for excess wear and use. When I called them about it, they claim that the front bumper was cracked and they have posted a picture of it on an internet website. The picture was taken 5 days after I turned the car in to the dealer. I told three different customer service reps that there was no crack when I left the car at the dealership. They dont care. Lexus Financial is requiring full payment, as the last customer service rep told me that my contract states that I am responsible for damage occurring to the vehicle AFTER I turn it in.I called customer service at Lexus Corporate and complained. That representative took my information and placed it in my file, which she said she would do nothing with... which left me appalled. She asked me what I expected her to do with the complaint so I told her that I would expect that Lexus would care enough about a customer who, prior to this issue, was ecstatic about their Lexus experience to reach out and remedy the situation to the customers complete satisfaction. Apparently, they dont do that. It is sad, because the experience I had with Newport Lexus and Riverside Lexus is now being spoiled forever by Lexus Financial over $230. If they do nothing about it, they are surely a stupid company.

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

I have a 2008 Lexus Rx350 with a cracked and melted dashboard and Lexus refuses to help in any way even though thousands of cars had this same issue. Lexus is substandard and their customer service is below par. I do not recommend anyone to buy a Lexus. You will be sorry because they do not stand behind their vehicles. I was never notified about this dashboard issue so by them saying I didnt react in time is a stupid reason not to help with a product they they know... has been an issue all along.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

About 15000 miles I noticed the leather coloring wearing off. When I called about it they said no problem under bumper to bumper warranty. Mind you I weigh 155 and my wife weighed 125. When taking it in for airbag recall with now 30000 miles and still under warranty I mentioned the seats. They have refused to repair it or replace them. I have a 1994 F350 we towed the race car with and 200000 miles and seats perfect. Any other vehicle I have owned, Im 70 and owned quite a few, never had coloring worn off the seats. On my 2010 Lexus didnt have a problem. But now I guess they are saying we cant meet the quality of all the other car manufactures. This is totally wrong what they do and should be held accountable and take care of the defect.

This brand of car has been one of the most reliable vehicles Ive ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.

The salesman was great. The car when collected was great and then; no handbook for the sat Nav/Bluetooth etc. The dealer has tried over what are now months to obtain the handbook from Lexus but they refuse to even acknowledge the request. Established today that new Lexus are still being delivered without this handbook. For a luxury car this is totally unacceptable, I now wish I hadnt purchased the car. Ive been told to download it, all 300+ pages.

Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

I have bought my car LX 570 in 2010. Im a loyal Toyota customer. My car originated from Saudi Arabia and I live in Qatar. Several problems happened to the car. There was a gear problem, then the rear AC and then the front AC got damaged. All of this happened and I had to repair it under my cost. This is a top of the line car. International warranty should be honored no matter where I go. Saudi and Qatar are neighboring countries, so spec are similar.

2007 Lexus RX350 - I had to replace rack and pinion steering column due to a leak at 74k miles. I had to replace 2 coils in 2 of the cylinders, one at 62K and 77K miles. In a year, I have had to put over $2,200 in this supposedly reliable car. The car has lots of road noise. I was thinking it was the tires, but recently drove a 2013 loaner with new tires and the road noise is as bad as in my 2007. Im questioning whether or not it is really the tires at all. I looked at 3 Toyota SUVs and they all had awful road noise and thought that stepping up would be different. I cant wait to get rid of this car and will never get a Toyota or Lexus again. I do not know how this car gets the number 1 luxury mid-SUV ratings.

I visited JM Lexus where I leased my NX200. I had a accident about 4 weeks before lease end. I spoke to a manager about the procedure of returning the vehicle if it was damaged. he went into the computer, and stated to me that I had the excess wear and tear plan, and I was covered at $2000.00 per incident up to $7500.00. I explained to him that I was going to take it to my insurance company, and pay a $500.00 deductible, and have the vehicle repaired. He assured me that the plan would cover the damage, and just return the vehicle. I did what he told me to do, and my new vehicle arrived about two weeks later. The night before, I got a invoice from Lexus for $6500.00. I forwarded this information to the salesperson, and he said the damaged should have been covered. After speaking with his manager, it wasnt covered. Problem is now the vehicle was sold at auction, and I cannot put in a claim with my insurance company. I spoke to the Manager at the dealership, and he told me that when the car was turned in the salesman was supposed to inspect it, and he would have told me there was too much damage. That never happened. I told this guy from the get go there was a lot of damage, but he was sure it would be covered. Now Lexus is trying to put me on the hook for the damage, because somebody there dropped the ball. It is just aggravating to me that I was going to put the claim in to my insurance company, and this whole thing would have only cost me $500.00, and I listened to the Lexus representative instead. Looks as though to me the Wear and Tear plan is a scam.

I own a 2012 Lexus CT 200h. Absolutely love my car. 2 1/2 weeks I was in a car accident that was not my fault. My car went to Lexus of the quad cities to get an estimate. While in for getting the door fixed rust was noticed on both of the front door seams. We questioned it and had to get in contact with Lexus. My husband talked to Shawn directly at Lexus. They sent someone out to look at my car. Since my car has rust on the seams they will not cover it, as it is not rusted through. Lexus warranty says corrosion or perforation for 6 years unlimited miles. Since the door was already being painted it would not cost anymore to fix the seam under the door. Shawn told my husband nothing he could do about it and no one else he could speak to. I dont know about you but who wants to spend $40,000 on car that is only 4 years old and its rusted. I guess I thought buying a Lexus was not buying a Ford Focus, even though I owned a Ford Focus 10 years ago and it never rusted. Customer service not good, neither is warranty.

Long story short. Do not buy a 2019 Lexus ES350 F Sport from this dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fraud on this car model. (“Consumer fraud occurs when a product or service does not perform as advertised”.) The “Road Sign Assist” does not work no matter what you do. Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019. I bought a 2019 brand new one for over $50,000 on November 14. 2018 and the system has not worked from day one, even that Lexus advertisement shows a photo showing a red stop sign on the head up. Nice photoshop Lexus. I have been in contact with the Lexus dealership and Lexus Headquarters since I found out the system just does not work, and all I have gotten is a run around. If you want further information feel free to call me.UP-Date: On January 10, 2019 at 11:12 am I received a call from Lexus Escondido Technology Specialist Rick ** telling me that the 2019 ES350 F Sport they sold me does not have the “Road Sign Assist” I paid for even that Lexus advertise it does and all my paperwork on the car says it does. If this is not fraud, I don’t know what is. I will now file a complaint with the California Consumer Protection Agency and the Federal Trade Commission about the deceptive car advertising Lexus is doing.

2008 RX 350 with 104,000 miles. I purchased extended warranty that was up 3 months ago. Took car in and was told I need a new water pump. Bearings in water pump went back causing leaking and affecting the heating and cooling system. Also need a new steering rack costing $1,700 by itself. It is also leaking. As I read through the comments Im seeing that these are consistent problems with Lexus. I usually keep cars at least 10 years. I have never owned a car that needed these type of repairs so soon. I am extremely disappointed because Lexus vehicles are supposed to be down for quality and reliability. If I had wanted a car just for appearance, I could have paid a lot less, knowing I may have to put in large repair sums. The water pump is supposed to cost over $1,000.00. Will not recommend vehicle. I purchased extended warranty knowing I was getting a reliable vehicle and probably wouldnt have to use it. But to be on the safe side because I had planned on keeping for well over 10 years. As soon as extended warranty expired, Im have costly problems.

On May 9, 2012, I purchased a used 2004 Lexus RX 330 for $14,600. I put a down payment of about $6,000 down and financed about $10,000. My payments are for 3 years at around $240. I drove the vehicle to the Lexus manufacturer to have them find out why my vehicle has a bad odor and other items on vehicle. I found out that this vehicle’s sunroof had been leaking and as a result of the sunroof leaking, that carpet has built up mold and was needed to be replaced. They also found out that there were other things on vehicle that needed replacing; seat belt in the rear seat, front arm controls needed to be replaced, radiator needed to replaced, engine cap was clogged, bushing needed to be replaced, the extra key needed a battery, several dents on the vehicle, tires needed to be replaced and several dents and items that needed to be replaced on the vehicle. The manufacturer advised me that the vehicle was not safe to be on the street without these repairs. I took my concern to Steven and he told me several times that he was not going to fix the problem because he did not have to. He insulted me and my relative and he became very belligerently loud and abusive for no reason. I left the premises and advised him I would be back. It has been 1 month later and this situation has not, up to now, been resolved. Can you please help, because I am paying for car insurance and I have the car payment? This vehicle is just sitting in my driveway for the last 2 months. I have had to rent a rental so that I could pick up and take my son back and forth to college. I hope you can help.

The Lexus hybrid is really no-brid. It rarely uses electric power but is constantly charging. The first 100 feet under 10 mph will be EV power. That’s all folks! It saves NO gas, and the engine is extremely underpowered.

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

My Lexus RX 450h is a 2010 model and now has over 263000 miles and is still going strong. I live in the Midwest and do have the opportunity to keep the car in a garage but it still looks great. Mileage has run 24 to 30 mpg depending on the season and my lead foot. I often refer to it as the most comfortable room in my house.

I have a 2009 Lexus ES350 which has been recalled because of the passenger Air Bag. Yesterday, I tried to get some updated information as what to expect with this recall. I contacted both Lexus and my local dealer in Orlando. No one was able to provide any information -- how long before being fixed, etc. I asked for a supervisor at Lexus and they said that it would be 48 hours before I would receive a call.At my local dealership, I was able to talk to a lady in charge of customer (un)relations and she was no help. I asked to speak to the General Manager and was denied. She said that she was as high as I could go. I do not know about you, but when companies deny you the opportunity to voice your concerns to higher management, I am extremely concerned about a business who operates in this manner. I like my car, but the service and lack of information from a supposedly Luxury car company is appalling. My last Lexus. This type of customer service is very short sighted and will cost Lexus millions of dollars -- not the way to keep repeat customers!!

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

Getting an oil change at Stevens Creek Lexus is a nightmare. They are so disrespectful in that they book 8-10 appointments every 20 minutes, so the service is the worst. I am writing this as I have been waiting over 90 minutes for my SCHEDULED oil change. Yes, I made an appointment and still waited and hour and a half (and still not done yet). They should take fewer appointments if it is going to take 90 minutes for each oil change.I also told them about my breaks constantly squeaking and they told me that the brakes in the Lexus IS squeak normally, but if I want to pay for an upgrade, they will not squeak. I asked if I needed new brakes. They said no, but I need to pay for the upgrade if I want them to stop squeaking. CRAZY!

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

I have a 2005 RX330, Garage kept. I am the 2nd owner and the 1st owner took immaculate care of this vehicle. Sometime last year the dashboard started cracking and flaking off in chunks. HELP ME! It looks disgusting and not what you would expect for a Lexus. This is an outrage!!!

Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

After experiencing what I thought was a leak in the sun roof, I found out from the dealership that the SUV had four blocked sunroof drains due to dust, dirt and leaves and a blocked A/C drain caused by a spider making a web. I am in the dealership for all of my regular service checkups and these items are not on the check list of things to look at for each of the required service appointments. I have been told this will cost $9000.00 (this is not in my budget). My insurance company will not pay for this, so I am currently waiting for Lexus Corporate to get back to me. The interesting thing is that in addition to the 3 year warranty, I purchased an additional 3 years for continuity of service. A lot of good that did me.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

Lexus ES300H is my dream car. Become my nightmare now. My new car water leaking into the car within 6 months & 8 months. The 1st incident was the sunroof leaking and the 2nd incident was the aircon evaporator coil. I am very disappointed such a premium given such problem. Furthermore, Lexus Service Centre does not have the spare parts on hand. Therefore, I got to wait for a month plus for Lexus Service Centre to repair it.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

Purchased a used RX350 16 months ago. 2016 year model. Love the looks of this car. I drove a 2014 Ford Escape Titanium for over 6 years and that car was way above this car in every way. So disappointed.

We have owned other makes and the worst dealer experiences have been with Lexus. This is not our first negative experience but it is the latest. Lately we discovered what Id call seeping at the water pump. The start of a leak. Not dripping yet. Thought best to have it fixed before it gets worse. Brought it in and Dealer said it was not leaking so it would not be repaired under warranty. To add insult they suggested we should Test drive a new model (joke).

I have been leasing a 2015 Lexus CT200h. Within 6 months into my lease radio started turning off and resetting back to factory settings. Meaning all my channels, bass, treble settings all of that got deleted. Bluetooth would have to be reconnected each time. I reached out to Lexus of Seattle immediately to resolve the issue. The dealer told me theres nothing they can do about it.. Shocker.. I then reached out to customer satisfaction who then arranged for the car to be looked at, at Lexus of Bellevue. They began telling me its my phone, or my bluetooth connection. After going through 3 different phones and the issue persisting they finally had a technician who was able to have the same issue happen to him while he was connected on HIS personal cell phone. So finally they agreed to replace the radio with a NEW radio. Well after installment of the new radio turns out it wasnt so new, and more than like refurbished because someone else was already listed on the bluetooth connectivity. I had pointed this out to the dealer who simply told me to deal with it and there is nothing else they can do. Fast forward 2.5 years later I am driving a LEXUS with a radio that goes out every other time I drive it. I AGAIN reached out to customer satisfaction which at this point, mind you, this is 3 brand new phones later, 2 stereos later, customer satisfaction is telling me I need to go to the dealer AGAIN, have them mimic the problem AGAIN, (mimicking the problem could take several tries and several trips) and go through the whole procedure which I already had gone through, AGAIN! I kept on explaining to them that there is not justifying this kind of nonsense. If this vehicle clearly has a flaw, either take the vehicle back and call it a lemon or stop wasting my time! This vehicle is a lemon! I have told them this so many times and all they say is that because it is not a safety issue they will not consider it as a lemon. Well, it is a safety issue! When I am driving on the freeway and the radio goes out on a 2015 Lexus am I to pull over every time and quickly try to reset all my channels just so I can have the luxury of listening to music?? Or perhaps I should drive in silence and just reminisce on the good old days when a 1999 Ford would have a working stereo with no issues? This is a safety issue. It distracts me from my drive. It interrupts my drive! I will never consider buying a Lexus again! There has been ZERO customer satisfaction in my whole experience since driving off the lot on this godawful car and the run around that I have been put on to resolve an issue on THEIR car! Its a lease. Its not even my car and Lexus has done nothing to ensure that I am satisfied. Lexus should be embarrassed that a 2015 Lexus doesnt have an operable stereo. So much for Pursuit of perfection. What a joke. I am sure there are by far better manufacturers that appreciate their consumers and go above and beyond to ensure that the consumer is happy. At this point Lexus Customer Satisfaction is telling me to either keep wasting my time, gas, money to go to a dealer to diagnose the faulty stereo (which as stated above has ALREADY BEEN DONE) or there is nothing else they can do... Boy Lexus you really have screwed your reputation. Never did I think I would be saying this about Lexus. Thanks to the lovely Lexus dealers that were least bit helpful, and thank you to Customer satisfaction, the irony in that, I will never been buying, looking, considering or recommending a Lexus to anyone.

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

I have been a Lexus faithful since 1995. Bough about 8 of them. I am driving a 2013 Lexus LS 460 AWD and ES 350 (2010). Fantastic cars but now if I have an iPhone, which I always had does no fully compatible with the car. I cannot reply by send canned text messages.. According to the dealership it is APPLEs problem and I should switch to an Android phone. My solution is to look at other luxury cars.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

This is a great car with great qualities and it gives a great performance with many compliments to the inner side of the car. The inside is comfortable with a nice leather and design overall. There is also a great passenger capacity. It can fit mostly everything and give everyone enough room to have good comfort. I like this car a lot. The build and design are amazing and it is good on gas. There are not many personalization problems and it has great stock options.

My 2013 Lexus ES 350 started leaking not long after we bought it new in August 2013. We have an automatic car wash by our house that we have used for years with no problems. My 13 Lexus always leaks and it has been to the dealership five times to figure out why. I even called them one morning on my way to work because rain was leaking in the roof. I was informed yesterday that the dealership got Lexus involved and that their response was that their car is not designed to go through a high pressure car wash and that it could not be fixed. I was shocked and terribly disappointed by their response. None of my previous cars, nor any of our friends or family who have cars with sunroofs have had a problem at this car wash, but Lexus cant design their car to go through leak free!? If they fixed it or told me they were still going to try and figure it out, it would be a little easier to accept, but to tell the consumer that essentially their car is not built well enough to withstand the same conditions as every other make and model out there indicates to me that it is not fit for operation and not worthy of its price tag!

Called in yesterday to a Brisbane Lexus dealer to get a value on my 2017 Lexus ES350. The vehicle is 27 months old, in pristine condition, has just had its 2 year service and has under 18,000 klms on the clock. I was offered in the low $30k should I want to sell it. WOW! How can a vehicle be devalued by over 50% in just over 2 years? No wonder buyers are looking more to buying demo or second-hand vehicles. Maybe it would make good financial sense to check the resale value of BMW, Audi or Mercedes before looking at a Lexus. I am still in a state of shock!

Hello. This Vehicle is great but easy to steal for thief. After I purchased I heard, from the other Rx350 owners and insurance broker too that this model is been easy to steal. Now recently someone steal my Rx350 2016 from My driveway and I reported to police and they recover too on same day. But all key system and other things are damage. What should I do in this case? Should I take this vehicle back, which I am not comfortable to take this vehicle? And Constable told me that Lexus dont have vehicle tracing device in uptown 2019 Rx350. But Why Rx350 is easy for thief to steal that car. Why Lexus dont have proper lock system. This is not acceptable and I will not suggest to buy Lexus anymore. I think we should look for another Brand.

My RX 350 has bad radio static. It is on both AM/FM, although the AM is MUCH worse. I have had service on this numerous times. They said they have replaced the radio and the antenna and still the static continues. The service department contacted the national technical department and they had no further fixes and said it works as designed. I have escalated my complaint to the Customer Service center in Torrance, CA. They are now saying they are unable to help me any further. It seems completely unacceptable that a luxury car company would not only make such an inferior product, but that they refuse to acknowledge the problem even though there are numerous complaints found on the internet. I will continue to fight this problem.

There are many Lexus fun luxury models. I looked at Extreme Luxury XJ3, XJ1 -- all good models for me, priced different. Very hard to choose the one I wanted and took three months to pick. Waited to test drive till I was sure. Went online to check different models colors, prices to be sure. Had many things I wanted -- leather seats, CD player, GPS tracking, GPS navigation, and any add-on I could think of for me, heated seats, etc. Love two colors, white and black, and went with black. Overall love the two-door model. Just wanted four people capacity. Thats all I would need being childless. Four doors and more room wasnt needed for me. Like the more compact cars anyway. Easier to drive and love it better. Great color and model, and its the best for me.

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

The calipers on the Lexus are really low end. They corrode and seize onto the rotor. Very much a safety issue and there should be a recall. I am having to eat the cost to change both seized rear calipers. They were so badly seized that I had to undo them from the brake line and try to work the slide pins out and even used a torch to heat them to no avail. I ordered 2 new aftermarket calipers and will put them on this week. Also, A/C drain gets clogged from inferior packing and leaks water all over the carpet which can produce harmful mold. Lexus wants $2,000 to unclog the drain and add new improved packing. Requires unbolting tranny and manifold. I am going to try and get my arm up on there where the firewall meets the bell housing and pull the grommet out. This car has had fuel rail recalls, valve recall, piston ring recall and several visits for squeaky brakes. All these problems are really unacceptable for what is supposed to be a well built car.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

I purchased a 2007 470LX in excellent condition. When it was delivered, the rear view mirror was hanging down and the car smelled as if it had been in a flood (car supposedly one-car, Lexus certified pre-owned). The seat belts are water-stained. There is rust on the chrome or metal of the seat belts.Upon delivery, I expressed my dissatisfaction and concern about it being water damaged, but got no satisfactory explanation. I might add that I paid a premium because it was a limited edition with only 32,000 miles. The dealership is not accepting or acknowledging that anything is not as advertised or described to me. My dealership in Dallas (Sewell) had been great, and I have already paid $250 additional to try to get the smell out of the car. Do I have any legal rights, or how can I make Scanlon Lexus respond?

I own a 2007 IS 250 and on numerous occasions I have complaint about the smell and eventually the torque converter was changed but the problem was never resolved. I was told by the service manager at Lexus that I should try different brands of fuel as it was the quality of the fuel that was causing the problem, which I did, but once again the problem was not resolved. I was then told that the smell was not coming from my car but from the ones in front of me, what nonsense. This terrible smell was witnessed by whoever sat in my car, even when there were no vehicles in front of me. This smell has caused my wife to being diagnosed asthmatic, because whenever she’s in the car and we get the smell, it causes her tightness of the chest. I must say it is the most embarrassing and uncomfortable smell to have in the cabin of your vehicle especially when you have family or friends travelling with you. I never knew owning a Lexus will cause such discomfort to me and my family; imagine if a child is being transported in the very same cabin. I hope someone could help resolve the problem, thank you.

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

I recently emailed Lexus Brand Experience about the horrible service I have received with my new Lexus ES350 FSport. This was on 12/29 and I have yet to hear back. Just another testament to why I will never buy a Lexus again. It all started from the salesperson telling us that we had 2 free oil changes that come to find out is not true. Then after bringing my car home, noticing it has a very small chip on the gas cap & the salesperson telling us Oh well, you took it home, nothing we can do. Each time Ive taken my car in for service it has not gone smoothly. The 2nd time taking it in they rotated my tires & since then my car has not driven the same. Took it in for the 3rd time and when I bring this up, the service writer proceeds to tell me that they could balance them for $90 & had I brought it in immediately after that they would have fixed it. Im trading in my car and will never recommend Lexus to anyone!

I have issues with my Hybrid 250 that I just bought used, while coming back from the dealer, left front tire burst. We changed and put up the spare wheel, within 5 minutes even that one burst. We called 2 dealers and they said that the original tires that come with Lexus are really bad (Toyo tires) and my car has only 23000 miles. They are not covered by any warranty and no wonder as their quality is horrible. I have been emailing and someone is suppose to contact within 24 hours. Well no one has contacted. My car is in the drive way as I dont know if they are going to reimburse the money or not. I called and have been told that I will receive a call from the supervisor but have not yet. I called again today and supervisor is not available. It is a luxury car and this kind of service is not expected. Thank you.