My 2013 Lexus ES 350 started leaking not long after we bought it new in August 2013. We have an automatic car wash by our house that we have used for years with no problems. My 13 Lexus always leaks and it has been to the dealership five times to figure out why. I even called them one morning on my way to work because rain was leaking in the roof. I was informed yesterday that the dealership got Lexus involved and that their response was that their car is not designed to go through a high pressure car wash and that it could not be fixed. I was shocked and terribly disappointed by their response. None of my previous cars, nor any of our friends or family who have cars with sunroofs have had a problem at this car wash, but Lexus cant design their car to go through leak free!? If they fixed it or told me they were still going to try and figure it out, it would be a little easier to accept, but to tell the consumer that essentially their car is not built well enough to withstand the same conditions as every other make and model out there indicates to me that it is not fit for operation and not worthy of its price tag!

I own a Lexus IS 250 SE manual. What happened is that my touchscreen GPS has a factory fault and stopped working. As now I am out of my warranties, Lexus told me that I have to pay for it to be replaced and it will cost me R 25,000.00. After telling them that it is a factory problem, they said to me that they can only help me pay 50% of it and they will come out with the other 50% for it to be repair. I think that it is unfair for the customer when Lexus knows that their car has a factory defect and still made the customers liable of paying that. Can I have any help on this issue, please?

I own a 2007 IS 250 and on numerous occasions I have complaint about the smell and eventually the torque converter was changed but the problem was never resolved. I was told by the service manager at Lexus that I should try different brands of fuel as it was the quality of the fuel that was causing the problem, which I did, but once again the problem was not resolved. I was then told that the smell was not coming from my car but from the ones in front of me, what nonsense. This terrible smell was witnessed by whoever sat in my car, even when there were no vehicles in front of me. This smell has caused my wife to being diagnosed asthmatic, because whenever she’s in the car and we get the smell, it causes her tightness of the chest. I must say it is the most embarrassing and uncomfortable smell to have in the cabin of your vehicle especially when you have family or friends travelling with you. I never knew owning a Lexus will cause such discomfort to me and my family; imagine if a child is being transported in the very same cabin. I hope someone could help resolve the problem, thank you.

There are very nice features on each model that they carry. The colors are very bright and colorful, and running is smooth. A lot of nice cars to choose - many sizes, model, very good price for what youre getting and safety is a big factor also. The room in the car is great. The family and all the cargo I put in it while we get ready for a trip is unbelievable and I still have plenty of room left. The upgrade and performance is very good on this car. The personalized features are actually what I wanted and I could not ask for anything more.

I just leased a 2017 Lexus NX 200T and have been driving it for about 4 months. I am very unhappy with the Bluetooth system. Previously, I had a Ford Edge and the Bluetooth was far better than the Lexus. I never had any issues with it. When I place a call in the Lexus, I will say Please call John Smith. It then pulls up John Smith as well as several other people and asks me to select who I am trying to call from the list. If it doesnt do this, then the other thing it does is when I say Please call John Smith, it says are you sure you want to call the contact? It absolutely NEVER just allows me to call someone without taking me through these steps. I have been to two different Lexus dealers about this. One told me it would take my new car a while to recognize my voice... OK, it has been 4 months and I went through the voice recognition set up a while ago. The other dealer could not explain it. Had I known this is what it is going to be like just to place a call, I never would have leased this vehicle as I am stuck with it for the next several years.

Over 6 months ago I got into an auto accident. My car damages included: my wheel hanging off, my door crunched in unable to close, my glove box smashed and completely crushed, etc. During this collision, NONE of my airbags went off, which angered me because I had an 11-year-old and 13-year-old in the car that were not protected. After doing some research in my car, I found out that I had EIGHT airbags in just the front seat of my car. An impact such as this should have caused at least one of the airbags deploying.I contacted Lexus about this when my accident happened (back in August of 2013) and they said they would inspect the car. After they inspected my vehicle they said they would get back to me within a month about the results. I waited a month...then two months and called corporate offices. I was told that someone will get back to me. Three months.. Four months... Five months...SIX months and they have neglected to return any emails of mine or even give me an ounce of respect. My car is over $35,000 and to be treated like this makes me sick!!The damages to my car were over $8,000 including all new module systems in my vehicle because they were found faulty. I have all my receipts about my damages and Lexus refuses to even answer me! When it comes to the safety of my children, I do not allow people to push me to the side. Ive tried to be patient with this business, but they have showed me nothing but disrespect. I now have hired an attorney to help me with this matter!

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

Incredibly my Lexus GX 470 has the paint peeling off the roof (Already peeled off the hood, which they agreed to fix) and now Lexus Corporate refuses to pay to have the roof repainted. This is not a CHEAP VEHICLE and one that you would expect this from. I am driving around with grey headliner exposed in 2 big areas of the roof and top of windshield- what an advertisement for Lexus to show everyone how bad Lexus Vehicle paint jobs are. So incredibly dissatisfied with Lexus Corporate refusing to make good on a problem that never should happen with a SUV they make. Will NEVER PURCHASE ANOTHER LEXUS!!!

Purchased RX 350 used. I was headed to a local eatery when my oil light started flashing. Stopped car and checked oil dipstick which showed dry. I blamed oil change store and added oil and drove the short distance to get there. They went out of their way to show me it was not their fault and show me the problem. Towed vehicle to my mechanic and he changed out broken oil line. Told me that I was lucky that my engine was not destroyed and that the oil line was a defective part waiting to fail. Confirmed by checking complaints on internet. Called Lexus Customer Satisfaction Department and jumped through hoops to send them information to recoup money for my repair. Was sent a reply today saying my vehicle did not meet the criteria for reimbursement under the warranty enhancement. Called Lexus and asked what was the criteria needed for my reimbursement, and was told I was not a loyal Lexus Owner. Was also told I did not take my RX to a Lexus Dealer for the repair, and I was past the 10 year limit for the repair. I purchased the vehicle 2 1/2 years ago with 67,000 miles on it, so it was low mileage and the problem had not shown up yet. I have my own personal mechanic that I have used for the last 10 years, so I did not take my RX to Lexus. How many Lexus vehicles do I have to own to be a loyal Lexus owner, and what does that have to do with a defective part anyway? I will never own a Toyota product again. I bought this Lexus reading the high satisfaction report from Consumer Reports. Please be careful if you buy a Lexus, They may represent themselves as a high-end car company, but a design such as the oil line doesnt represent a luxury car line or the customer support you should expect.

They called a cop on me because I wanted to cancel a deal an hour later. The car was a surprise gift for my wife on her birthday, but after she saw it, she did not want to take and refused it completely. They did want to cancel the deal same day same time and called the cop on me!

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

My Lexus service was always terrific.

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

I had an oil leak under my 2003 Lexus GX 470. I was told it was from the transfer case and electronic actuator. The cost to repair would be $2,000 because it required 20 hours of labor to replace a seal. I told them to forget it. I went on the Internet and found similar problems other owners were having--same type of $2,000 charge.I found one person who said that he did the repair himself, described the procedure and took pictures. It was a simple O-ring replacement in the electronic actuator. I crawled under my car, took my own pictures and compared them to his pictures. The leak looked similar. I took the instructions and pictures to a local repair shop, not Lexus.I went over the information with the owner and he said it looks pretty simple. He put my car on a lift, raised it, removed 3 bolts and slid off the actuator. The O-ring was bad. Lexus did not have an O-ring in stock but Toyota did, which was the same part number. The O-ring was $5.00. Lexus was probably charging $20.00. He replaced the O-ring and reinstalled the actuator in less than one hour.This $2,000, 20-hour labor job took one hour and cost me just $85.85. Now, that makes me feel good but very angry at the same time, knowing how I could have been ripped off. I just want to let the public know that you should do some investigation on the Internet before making a high dollar commitment. You might find an answer that will save you thousands of dollars.

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car).We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K. The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business.Lexus manufacturer has completely refused to help in any way even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind its product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!!They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

Some of their cars are sporty looking, some are fully loaded and some are not. I like the newer models and the black on black with the GPS in it. Their standard features are automatic windows and a lot of loaded options to choose from no matter what you like. I like the GPS in the dash and the electric seat buttons and many other things that can come with this type of vehicle. You can do a lot of upgrades, too. In addition, theres a lot of room. Very, very cozy, enough space no matter how big or small you are. Its a perfect fit for anyone even if youre tall. Its a great roomy vehicle.

I bought a new 2013 Lexus ES350 last year, and was very excited. It was my first luxury car indulgence. Im 63 years old, and recently retired. Mechanically, the car ran and drove great. But, the lack of common sense creature comforts in the front cabin became such an irritation that I ended up trading it in - even though I took a depreciation hit of over $15K. Here are the specifics:1) It is very difficult to exit the car. The low ground clearance was difficult for me, especially since I have some hip issues. The other factor is that the door does not have an intermediate stop position. So, when you open it, it will tend to start closing on you. Many times I had to kick the door to keep it open, just so I could get out. You learn to do this after it shuts on your leg, which is quite painful. This was an issue for the passengers as well. In addition to just being annoying, the bottom door panel became filthy from all of the foot prints.2) There is ZERO convenient storage in the front cabin. I do a lot of detail work in the car, and just need a flat surface to put stuff down. If you look at the console closely, you will see that there is no flat area at all to put anything. The main console storage area crowns in the middle, and is back too far to be useful as a surface. The navigation joystick occupies the right hand side of the console. The shift lever occupies the left hand side. The beverage holder at the front has a sloped cover. The drivers side beverage holder is typically open, because thats the only place you can put your fob/phone/etc. There are no pockets or storage holes in the side of the center console. The end result is that a lot of stuff ends up dropping down between the console and the seat.3) If something does drop down between the console and the seat, there is no convenient way to retrieve it. The only way is to get out of the car, move the seat all the way forward (very slowly because it is a power seat), then open the rear door, get on your knees and reach under the seat from behind. Because of the power seat mechanism, you cant reach under from the front. Try this outside in 100+ degree heat, and it gets very old very fast. Especially when what you dropped is your key fob.4) This leads to my main complaint: The railings under the seats have not been machined, and have very sharp edges. After suffering my third very serious gash on my hand trying to retrieve what fell between the seat and the console, I just lost it. I traded it in not three days later.5) There is no place to put your phone - or even a sunglasses compartment above the rear view mirror. The only place to put stuff is in the drivers beverage compartment. Its like they went out of their way to remove any convenient storage and/or work area.I know to many, these complaints will seem petty. I guess if you drive a luxury car you shouldnt be concerned with these types of issues. But, after a year of putting up with kicking the door open, dropping stuff between the seat and the console, and getting blood all over my shirt and pants, I just couldnt take it anymore.

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

Lexus 2011 RX 450H Limited -faulty wipers -faulty Nav system -faulty seat cooling -loud engine noise -loud road noise -lots of wind noise -hard ride-higher than quoted fuel consumptionLexus Quality has deteriorated to the quality of a much cheaper vehicle.

I have owned 6 Lexus, previously RX350. This is my first NX and it wont be my last. Its not quite as luxurious as the RX but the price is considerably cheaper. After a few months of driving it I do not miss the RX. Its just a little bit smaller, small enough to make parking easier but big enough to still haul all the things I used to. It drives wonderful, firm yet comfortable. While Ive only had the car a few months, if its anything like my past Lexus, it will be very reliable and maintenance free.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

Many different models to pick from and they had all the styles I was interested in and test drove all of them till I picked the one I wanted to buy. It had all the features I was looking for in the car. They told me if they did not have the car on hand that I wanted they could find it for me in a matter of days. I went over all the options that were available to me and after listing them all out we had to find the right car in the right color. There was not too much time to pick out the right car and I was very lucky that the dealership had the car in stock that I wanted to buy from them at that time. Then we discussed the pricing.

Purchased a used RX350 16 months ago. 2016 year model. Love the looks of this car. I drove a 2014 Ford Escape Titanium for over 6 years and that car was way above this car in every way. So disappointed.

Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

About 15000 miles I noticed the leather coloring wearing off. When I called about it they said no problem under bumper to bumper warranty. Mind you I weigh 155 and my wife weighed 125. When taking it in for airbag recall with now 30000 miles and still under warranty I mentioned the seats. They have refused to repair it or replace them. I have a 1994 F350 we towed the race car with and 200000 miles and seats perfect. Any other vehicle I have owned, Im 70 and owned quite a few, never had coloring worn off the seats. On my 2010 Lexus didnt have a problem. But now I guess they are saying we cant meet the quality of all the other car manufactures. This is totally wrong what they do and should be held accountable and take care of the defect.

I am a current owner and driver of a 2007 Lexus is250. This car was purchased brand new in October 2006 from the Westminster Lexus dealership. Since the very beginning this car has had many problems which include numerous manufacturer recalls. In 2011, shortly before the warranty expired, the navigation unit went out. By the time the car was taken in, it was 60 miles over the warranty miles (Warranty was void because of mileage not years). The dealership said that we would have to pay for the repairs and quoted the repair to be $2,300+. Also around this time, the dashboard began to get sticky. Another repair that would have to be fixed out of pocket. This car has been very well taken care of. We made sure that we followed all the manufacturers recommendations on how to properly care for this car. We have never used any solvent or spray on the dashboard and followed the recommendations to use warm water. A sunshade has been used since the first day to shield the sun away from the dark interior. I have tried countless times to see if any Lexus dealership could help me out because this has to be a manufacturers defect but no dealership has offered to help. I have met several Lexus owners that have experienced the same problems. I have read on online forums even more people from all parts of the United States and in the U.K. who have the same problems. I am not as concerned with the little problems with the car as much as I am with the navigation unit and the dashboard. I finally decided to contact Consumer Affairs after a friend suggested I do. She has a separate problem with her Lexus and said that bringing this to your attention may finally get results. I feel as though buyers of Lexus are getting the short end of the stick. We spend so much money purchasing a luxury car but end up with a defective vehicle that requires more money to fix. Im not even going to go into details about the cars paint.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

On December 2011 I took all my savings to buy the best luxury car to drive and enjoy my Golden years. After receiving various recommendations and reading the reviews I decided to buy a Lexus RX 350. I went to Lexus of Wilmington and purchased Lexus RX 350. The dealership assured me this car would easily last for more than two to three hundred thousand miles if I changed the oil in a timely fashion. On September 21, 2019 the temperature gauge showed my car was overheating, I immediately took it to Newark ToyotaWorld. They found no leaks and there was no warning code or indication on the display panel of any malfunction. I have religiously done maintenance as recommended based on the professional advisement of Lexus from the date of purchase. All maintenance records can be obtained through Newark ToyotaWorld.After taking the RX350 to Toyota on September 21st, I was told by the Newark Toyota dealer that my car needs a new water pump and engine replacement. The cost to replace it with a used engine and no warranty is $8,049.49 and the cost to replace for a new engine is $14,985. I was told to remove my car from their parking lot within a few days. I talked to Lexus customer rep Cindy and Lis ** complaint #**, she told me to get my car towed or transported to Lexus of Wilmington to further analyze the engine malfunctions (I have already spent $120 diagnosis fee, and $100 in towing charges). Why I need to further waste more money for towing to Lexus of Wilmington, plus their diagnosis fee, when it has already been determined by a professional Engineer that there is no compression in the engine, Radiator is leaking, water pump and battery is discharged.Since I no longer have any reliable transportation, I have turned to public transport to go to doctors appointments, and receiving rides from my neighbors to run daily errands like food. I have depleted my savings funneling money into this so-called world class Lexus, now I have no money left to buy any new vehicles. My dream of enjoying my golden years driving a dependable luxury car has become a nightmare. I wish I had gone with a competitor’s product in hindsight. I feel I was cheated out of my money, knowingly I was sold a Lemon by Lexus of Wilmington. Company/dealership has defrauded and I can do nothing.Zubair

I recently bought a 2006 Lexus IS350, For some odd reason it was difficult for me to drive the vehicle due to visibility, turns out the vehicle has a worldwide issue with melting dashboards! Making it hard to drive as it reflects your visibility. The first thing I did was contact my nearest Lexus dealer and ask if they can fix this issue! GUESS WHAT! THEY CANT AND WONT! Turns out theyve extended the warranty already for 10 years, so for customers and drivers who have bought the car after the 10 year mark ARE OUT OF LUCK. THIS IS SHOULD BE A SAFETY RECALL AS IT DIMINISHES YOUR VISIBILITY! Other than this car I also own a 2008 Lexus RX350 WITH NO ISSUES, but Lexus has completely let me down on this. This shows they dont care about their product and customers, sadly this will be my last Lexus.

I was only there for the sports coupe but there were plenty of other models available - sedans, SUVs in several price ranges as well as a full range of colors. I bought the SC430 which, among other things, is a hardtop convertible. It was loaded accessory-wise. The saddle leather seats quite plush and the dash appointments extremely handsome. All in all very sporty, yet very rich! However, this was not a vehicle for accommodating a lot of passengers being a sports coupe. And a convertible as well. Bucket front seats did allow easy access to the back seats but the back seat itself was not a deep seat and not really comfortable for a person of any size. Also, upgrading and personalization options were not really a consideration as the car came standard with virtually every option you could think of. Even the alloy wheels came with 2 different options easily changed by the owner, you could have a certain look one day and a different one the next.

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

This is my 4th Lexus and I have enjoyed each one. They provide a smooth and comfortable ride with an extremely quiet interior. Service is very quick and I have never returned for an incomplete service. Service and counter personnel very personable and friendly. Over a 13 year period I have utilized 3 different dealers and been satisfied by all.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

I leased an ES 350 2016, I could not believe in three years or less how a car could be modified. 2016 Lexus was roomy, elegant, comfortable, quiet. 2019 Lexus, tight, seats not as comfortable, noise, and more of a sports feel instead of luxury and comfort. DO NOT DO IT. I have only had vehicle for less than a month and regretting it. Showed and mentioned to siblings who also drive Lexus and they are now looking at other options, first time in years.

I have been a customer of Lexus for 12 years, this is my last car with them. They are rude, non-accommodating, and flat out lie. Seems there is no point in having a recorded line because clearly if its not to their benefit it is non consequential. They call about important matters, from random ** phone numbers and NEVER leave a voicemail, and months later state we tried contacting you!!! I am a professional, I dont have time for mediocrity. I will never purchase another Lexus, nor will I ever again recommend them to my colleagues.

Tried to get remote starting hooked up to car. Worst service possible. Remote starting wont work. Money wont be refunded and getting run around and disconnected for two days. Really. This is a Lexus.

In February of 2013 I leased a 2013 RX350 from Lexus in Peoria, IL. I kept smelling an odor coming from the vents and took it back to the dealership to fix the problem. They sprayed disinfectant in the vents and brought it back. That was in August of 2013, I could still smell it so they picked up the car again, sprayed again and changed the cabin filter. Still the smell was there! I have called the corporate office and they wont do anything more about it. In September I had to go to doctors office, received 3 shots and my doctor sent me to emergency room, got more shots and they did some blood test. They think I had an allergic reaction, we think because of the mildew. When I told corporate about this they said it was because of my driving habits,???? I have tried everything I know to do. In February 2014 I had ANOTHER allergic reaction, was sent to doctors office and had to get a shot! Was in bed for the whole weekend again. I am only leasing this vehicle and they wont fix it!!

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

I bought my Lexus at Butler South Atlanta. On the very first day, July 3rd 2017, that I received my new Lexus, there a major problem by the time it was driven 152 miles (very first day of having my car). The car went into limp mode, not being able to exceed 25MPH. This was alarming to me since this was suppose to be a new car. I was shocked to know a check engine light came on and the car would not go past 25 MPH. When it was taken into the dealership, the mechanic cleared the codes and said it was suppose to be fine. A few days later, I noticed a very loud knocking sound (Clack, Clack, Clack) coming from the engine. It sounded terrible, much like an old truck that has several hundred thousand miles on it. The sound even began growing in intensity. When I took it to the dealership (2nd visit in less than 15 days), I was told by the service advisor that this was normal. I was shocked to hear this diagnostic. I left but each day the sound kept growing louder. Eventually, I took it back. 2 weeks later (3rd visit in about 30 days), this time I requested that someone else looked at the car so a supervisor came out. He immediately said that the car needed to be taken in. I was very frustrated since I had not been able to enjoy my new car which is suppose to be a reliable brand. At the dealership, the engine of the car was stripped to get to the problem. After 9 days of having my car at Lexus, I was told that the work was completed. I was informed that there was damage to the cylinders and a block assembly was replaced. The cost of this repair was more than $10,000. Here was a new car with less than 700 miles with damage to it costing more than $10,000. This repair, however, was covered under the existing warranty.When I contacted Lexus customer satisfaction about the issue, I was told that there was nothing they could do since they already honored the warranty by repairing the car. The case manager, Amie, was hostile to me, and further offered no solution or attempt to please a dissatisfied customer. I requested to speak to her supervisor who called me two days later and demonstrated a poor ability to listen, always demanding that he be listened to. I am shocked that Lexus employs people for customer satisfaction who treat customers in such a pejorative manner. These people are giving Lexus and Peggy Turner a poor brand image. The supervisor, Mike, told me all they could do is offer me a two-time credit for services. Really? A new car with problems from the very first day of ownership and which has caused me much distress and frustration. From the moment I saw the $10,000 cost of repair for this new car, I was immediately troubled and wanted a mutually agreeable solution. To date, Lexus has refused to offer me a reasonable solution for a Lemon car that I bought. On July 3 when I got my car, I was planning an out of town trip with my family for July 4th but the trip was cancelled because of problem with the lemon RX350. This experience especially having to deal with a non-customer satisfaction office, has left me with nothing but a nightmare and a car that I dont know what is the next problem that will occur. Ill post pics of the car and the $10,000 plus bill to social media to sensitize people so they can make a determination whether they really want to purchase a car from a brand that is insensitive to customer needs. PS. Two weeks ago I sent an email to the GM at the dealership from where I bought the Lexus and he refused to display the common courtesy of giving me a response.

The Lexus NX-300 we bought has worked out well for us. The vehicle has exceeded our expectations. We like the fact that this is a SUV. The part time AWD is really helpful here in the Chicago area. Also, the GPS in the car is really helpful and has traffic and construction updates. We like the heated seats too and the satellite radio. Bredemann Lexus where we bought the vehicle has our exceeded our expectations too. But the motion detector to get the rear liftgate to go up needs improvement. The motion detector isnt very sensitive and is sometimes quicker to use the keys. Otherwise, the vehicle works just great.A:

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

My LS460 has best radio Lexus offers (Levinson) and at 67000 miles the radio amp failed and I have had no radio since. My car is always been maintained and in fact looks like a new car. I went to the dealership in Manchester who looked at the amp and said he saw no reason for the failure, the area was clean and dry. He suggested I call Lexus Consumer Relations. I did as they suggested and spoke with a Colleen. She said I needed to return to the dealership for a formal inspection to be put in writing. I said, If I do return and the report reflects the same thing my first visit did will you fix my radio amp? She said she could not make any promises… I said, Then why am I jumping through these hoops? She said it was required by Lexus. I returned as Colleen asked and received the same results: there was no reason, obvious reason for the failure. The information was relayed to Colleen and weeks later she called me and said Lexus was unable to offer any help... offer assistance. SO BASICALLY SHE WASTED MY TIME! To own an $80,000.00 car with only 67000 mile and no radio is crazy. Ive been driving around with a boom box on the passenger seat. I AM VERY UNHAPPY AND WOULD NEVER BUY ANOTHER LEXUS IF THIS IS HOW THEY ARE MAKING THEM TODAY.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

I purchased a 2018 Lexus in December and was told by the dealer that it came with Lexus Enform which came with a booklet of complementary services. I signed up for Lexus Enform along with the complimentary trial of Sirius radio and WiFi. The WiFi subscription is offered through Verizon wireless as mentioned on both Lexus Enform and Verizon’s website. The free trial online sign up instructions on Verizon’s website did work and I then called the number listed on their website which is Lexus Enform who then routed me to Verizon for sign up. I spoke with a sales member at Verizon who stated he was signing me up for the free WiFi trial offered by Lexus Enform.After signing up in January I never received a bill or email from Verizon but was shocked when I received a collection notice from Verizon in April, who claimed to have billed me for three months of service. I called everyone, the dealer, Lexus Enform and Verizon to ask why was I billed for a complimentary service and how they will fix the problem. They all blamed each other for the issue and have not received a solution. Lexus Enform confirmed that the service is complimentary for a year but is unable to fix the Verizon issue even though it states on the website the service is provided by Verizon. Verizon confirmed that I was signed up incorrectly for the complimentary service and refused to help me. I’m currently waiting for a call from Lexus Enform customer care for a response.

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

For two generations, our family has been very loyal by purchasing Toyota cars to drive. For the last 40 years, our family has purchased and driven at least 25 Toyota cars. But we were disappointed with our brand new 2007 Lexus ES350. On December 27th, 2012, I read the article on Yahoo news about the Toyota Motors agreement for settlement of Unintended Acceleration. Well, I owned this 2007 Lexus ES350 and experienced that sudden acceleration problem when the car was set on cruise control driving on the freeway. Therefore, I submitted a written letter by email to Toyota Motors explaining my findings.The reasons for selling this car are because (1) I never heard any reply back from Toyota Motors after submitting a letter to customer service. (2) my wife and family members in Asia was afraid of us driving it in the United States with an accident. Furthermore, they live very far away to come to our immediate attention if we were involved in an accident. (3) Lastly, there were sad news happening here and there because of this sudden acceleration issue. Finally, I sold the car to CarMax dealership in Monrovia, California in March of 2011 with less than 7,000 miles on the odometer.At first, I even went to Longo Lexus/ Toyota (which is the largest Toyota dealership in the United States) to sell the car back, but they explained that there is no recall on my car. The Longo Lexus service foreman even went on a test drive with me in my car and on the street. Also, Longo Lexus/ Toyota refused to give me a reasonable offer to buy my car back. I paid $40,000 brand new and sold the car at a big loss for only $24,000 to CarMax with less than 7,000 miles on the odometer because we were afraid to drive the car.Continuously, our friends and family comfort me that life is more valuable than losing money on a known trouble car. How come Toyota never bothered to help when we have an issue? What happened to good old Toyota reputation? Kindly help me in this matter!

There was a recall on my Lexus SUV. I was in the hospital when it came out and missed it. Shortly after expiration date I called Lexus and they told me to bring car to the dealer. The dealer found the problem and was happy to fix it. When they reached out for approval at corporate the dealer was told that Lexus would not approve. I wrote the CEO of Lexus USA explaining the problem and challenge due to medical issues. The CEO nor anyone ever had the courtesy to respond to my letter. The problem with the Lexus is only getting worse. This is not a company that cares about the customer.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

On January 18, I filed a complaint about my accident with 2007 Lexus 460 where none of the safety features in the car operated which exposed me and the passengers to serious danger and hospitalization. You definitely know that European cars are well equipped with operating safety features. Of course, I was disappointed with Lexus’s safety features failure. This may drive us to think which is safer, Lexus or Mercedes or other European cars. I do look forward to hearing from you favorably. Thank you.

Offered several mid-sized SUVs which is what I was looking for. I was able to test drive three different models in a variety of colors. All models had DVD players, cruise control, automatic windows and were easy for car seat installation. There were some with heated seats and upgrades to Sirius player. Some had special headlights. You can also choose your warranty options. Its easy to fit at least five or eight people and to convert to capacity for more people if needed. Easy to remove third row.

This has been the worst car I have ever purchased. When I first got it, the rear view mirror started turning dark and the stuff inside started turning black and now its horrible. Years later, the Dashboard and the door panels started getting sticky and anytime you touched them they got black stuff on your finger and would scratch the panels. The dash is so shiny that when you drive in the day you cant even see out the window because of the glare. Now the navigation system doesnt work and it operates the ac, radio, navigation and everything else about the car. I took it to the dealership and they wouldnt touch the nag because the dashboard would fall apart and they dont want to be responsible. They said this happens to everyone that comes in. I called lexus and they cant do anything for me because there hasnt been any complaints filed (what the rep tells me) yet all over the internet thats all you read. Its a shame, my wife want to trade her car in for a new lexus, but there is no way, especially when they wont even help us.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

I have odor coming from my vents on my 2013 RX350. The dealer says Lexus is aware of this problem but offers no remedy. What can I do? Can they replace my car??? This is my third RX350. Is my loyalty worth anything?!!! I hope so.

I used to work on Lexus Rx, found to be very serviceable, dependable, and great value for the money. A little expensive upfront but makes up for it down the road, I am driving mine 18 years now 15 years no car payment, it still runs and drives well. I have no reason to change cars in the near future.

Katherine of Tucson wrote about her experience with Lexus which is identical to my experience. ISX50 cars - 2006-2007 have a faulty airbag wiring harness which deactivate all SRS systems. Only answer is to complain to NHSTA.

Lexus has a smaller selection of models than many other luxury brands, but what they do have, how can you go wrong. I would recommend this brand over others, I find it safer, easier to drive, and worth every penny. Depending on the size you buy will determine the amount of people you can comfortably sit within the vehicle. Most models are at least four adults comfortably. I love the heated leather seats, makes winters much more bearable. And the sleek lines of the car make it look good and help with gas mileage, which is great by the way. State of art sound system and navigational system. I want an alarm and a LoJack, no problem, the dealer added it on. I wanted certain floor mats, back seat heaters, tinted windows on the sides along with window visors, I got everything I wanted.

Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.

Its good, can last long for gas. Dont need to repair car for a while, its sturdy and nice. Had to change 2 wheels though. After that I did had to fix anything up like oil change. But car can go 100000 miles before it needs repair. Its really good car to go on a road trip. I would definitely recommend my company. But, the car needs more work on the seats, it has been a difficult time trying to drive with sitting on this seat. I would also fix the door because it is a bit weak and it broke once.

Lexus Rx350 has defective material in its interior. The dash on our 2008 RX350 has began to crack in numerous places. In other places dash is melting and is sticky to the touch. Took car to Lexus dealership for inspection. Service assistant said that this was a common problem with Lexus. The materials do not stand up to the environment. Lexus refuses to call a recall. They want close to $2,500 to replace it. This car is a big disappointment. This is our second and last Lexus.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

Lexus RS and Gs models have the most smooth on road experience, up to 31 MPG in city and very efficient in fuel economy. It has more safety features and a GPS app that integrates a smartphones navigation system into the RX and has a turbo 2 liter engine that can get you fast in no time. It also has a new Powertrain function for better use of cars new features, and much improved hardware upgrades from previous models. Plus, it has 3 row passenger capacity and much more leg room, comfortable seats and temp controls, music and TV experience all like being at home and in a comfortable environment.

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

Radio panel where you see radio stations and the camera for backing up just continuously flickers and strobes. Sometimes it stays clear of 5 minutes then for no reason starts flicker again. Very distracting and dangerous when driving especially at night. No response from Lexus and dealers claim no knowledge but happy to sell me a new car. Issue is well tracked on the internet. Not the brand it used to be. Never again.

We bought a RX 330 that is fast and reliable. The technology package is state of the art with everything you can dream of. The car is very luxurious and comfortable too. The appearance is sports utility vehicle savvy and sleek with and a little style, bit of sexy in it. It fits my needs with style and is one of a kind. The inside is spacious and fits the whole family including a dog or two. It is very roomy and comfortable. Their technology package is out of this world. It is suited for every age, and is a perfect family car for all ages. I would definitely recommend this car for anybody looking for beyond luxury at an affordable price.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

2010 GX460 - This vehicle is 7 years old cost over $65,000. Lexus refuses to warrant the paint, they say the warranty is 4 years or 50,000 miles. This car has 39,000 miles on it hand washed since new. I had a paint company examine the paint and they determined that the factory E-coat failed causing the paint to split and peel, any stone chips and the peeling starts sooner. I contacted Lexus several times and now have been told they will NOT do anything, even after I informed them that I have another Lexus & Toyota in my garage, along with a list of previous Toyota vehicles I had owned previously. THEY JUST DONT CARE.

Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

I have never had any problems with my Lexus. Aside from changing the tires, it has been a very reliable car. I have ALWAYS kept my car in my garage. About 2 years ago, the dash starting showing strange signs of razor-like slashes running throughout the dashboard. I had been going through many changes at that time, and did not bring it to the dealership when it first started occurring. Now, I have moved and the razor-like slashes have turned into the dash literally crumbling off!!!!! I brought my car to the dealership in Metairie, Louisiana and was told there that this was not considered a defect and it would cost me $2000 to repair. I called Lexus Corporate and spoke to a man named Ed on extension ** and he basically told me the same thing. Out of warranty, car too old, not a defect, sorry cant help you. I am so upset about this because I have always bragged about the fact that Lexus was the best car I have ever owned. I know people who have cars older than mine and dont have this problem. Has this happened to anyone out there? Were you able to get it fixed by Lexus? Help!!

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

Purchased my brand new 2010 Lexus RX350 in Jan 2010. Babied it since day 1 of purchase, 26,600 miles to date. Not driven to shores, not flooded, minimal drive in winter, hosed under chassis w/ fresh water. WHY TOTAL RUST UNDER CHASSIS??

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

Ive read many of the reviews here and so sorry to hear of so many horror stories when dealing with Lexus. My wife and I own two, both 2015s: A GS350 and an RX350. The ironic part.... we bought them from a terrific local Carmax, not the local Lexus dealer. Both extremely low miles and in pristine condition; both bought in 2018. We LOVE the cars. Now.... the Lexus dealer here in Raleigh, NC is Johnson Lexus and, even though we didnt purchase the vehicles from them, they have been nothing short of fantastic in their dealings with us. They literally bend over backward to make their customers happy; prompt, fair, efficient, and GOOD service on our vehicles. Friendly, helpful staff. Do things for free very often. Just aces. So the moral of the story, IMHO, is it really comes down to the quality of the dealership you have in your area. If youre lucky enough to get a dealer like we have in Raleigh at Johnson Lexus.... youre good to go. If not? Potential nightmares. Guess the warning to potential Lexus buyers is this: Spend a LOT of time researching both the car AND the dealership before you act.

All of this is well-documented and all Im doing here is piling on. I have a 2012 RX-350 which is a wonderful car for the most part, but it has a useless nav/phone system that really never works. The phone dumps, saved numbers and it generally sucks. Lexus wont even listen to me when I explain at the dealership (Fresno Lexus), because they either dont care, or know the problem cant be fixed and merely follows the corporate talking points.

I purchased my 2919 RX450H in December of 2019 off the showroom floor with 250 miles. The first year of having my car, my car shut down on me two times. Both times I was on my way to a patients home. While in route to my clients home I started receiving Hybrid System Malfunction warnings, Pre-Collision Malfunction and Check Engine, immediately after that I received a warning to pull over to a safe place immediately and within .03 miles it automatically shut off without me being able to pull over to a safe place. By the second time, I went into the dealership and I spoke to the GM at the Lexus dealership in Orland about the car being very unsafe for me to drive because I never know when it’s going to just shut down on me and that I would like for Lexus to give me another car exactly like mine. I informed him the only reason I chose Lexus over the other high end cars was due to its safety history. He informed me that the dealership aren’t able to mark my car as a lemon write off only Lexus corporation have the legal right to do that. I contacted Lexus corporation. Filled out all the required paperwork along with the service that had been performed on my vehicle due to my shutting off while driving. I later received a letter stating they reviewed my case. Could not mark my car as a lemon. I’m here to say that my car just shut down on me again for the 3rd time for the exact same reason with only 20k miles on it!! I spoke to the GM at the Lexus dealership in Orland again informing him how upset I am and this is unacceptable and how I can’t believe Lexus isn’t standing behind their brand considering how they brag as being ranked as one of the safest cars on the road! Lexus doesn’t stand by their name and don’t care about their customers safety!! I do not recommend Lexus to anyone if this is how they stand behind their brand!!! I feel like Lexus IS saying “you’re on your own and deal with it”!

I have a 2008 Lexus Rx350 with a cracked and melted dashboard and Lexus refuses to help in any way even though thousands of cars had this same issue. Lexus is substandard and their customer service is below par. I do not recommend anyone to buy a Lexus. You will be sorry because they do not stand behind their vehicles. I was never notified about this dashboard issue so by them saying I didnt react in time is a stupid reason not to help with a product they they know... has been an issue all along.

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

My 2004 RX 330 has a cracked dashboard in multiple places. I was informed that Lexus recognized this problem on my year/make/model and was offering to replace the dashboard. The dealership said my VIN # was not in the system for a replacement. They agreed it did need replaced and they took pictures and sent them to Lexus. Lexus just called to deny my dash getting replaced. How do they get to pick and choose whose dashboards get replaced if this is a recognized problem? I have had my car for 11 years and have spent thousands of dollars to Lexus paying for and keeping my car under extended warranty. They should at least pay for that.

This is my first time leasing with Lexus. I have leased with Honda for 16 years, ever since I got my license at sixteen. I decided to switch to Lexus, but I must say I’m disappointed. I specifically asked the car saleswoman Danielle C at Tri County Lexus in Little Falls NJ if the LEXUS RX 350 FSPORT had panoramic roof and she said, “no they don’t come with that”. After making the deal I find out that they do. I basically have a Lexus with the same features as my 2018 Honda Accord, paying more than double the price. I’m very disappointed. I also wasn’t told that the 12inch screen was available on the Fsport as well. First and last time leasing with Lexus for sure. I could have leased a 2022 Acura MDX technology package with many more features and same price! Aside from the disappointment of service I encountered, Lexus is lacking on their technology features.