I bought a 2016 Range Rover and was happy with the transaction until the first time that I washed the car (3 weeks after purchase). I discovered spots on the sides of the car that actually changed the color of the paint. The spots were caused by the tire dressing that was on the USED upgraded rims which were represented as being brand new by the dealership. I know that they were used because 3 weeks after the purchase, the sales manager accidentally told me that they had 7,000 miles on them.I took the car to a detail shop and a body shop to see if they could get the spots out, and both places said that they have seen these same type of spots before. They stated that the spots came from the wrong type of tire dressing splashing up on to the paint and they can change the color of the paint to the point that you have to strip the car and repaint. It is especially noticeable on white paint (my Range Rover is white). This dealership took NO responsibility for the spots that were caused by them and Im being forced to sue them. I am extremely disappointed in Ventura Land Rover and would never recommend them to anyone. Go to the Westlake Land Rover, they will treat you fairly. I bought my previous Range Rover from them and I should have stuck with them, they were excellent.

In over 30 years of purchasing various vehicles, we can say without question that the Range Rover Velar has been our worst purchase ever and our greatest disappointment. We feel SO strongly about this that we even took the time to create our own webpage outlining our experience. Please see rangeroverreview.com.

I was very satisfied with my first Range Rover after Mercedes. Especially I am very impressed by the Ashford dealership, very competent and friendly staff. They just fixed a stupid electronic gearbox failure indication on my old Jaguar very competently. Driving a lot on the continent I wanted for quite some time to change my RR right-hand drive against a left-hand drive with UK registration. The Ashford dealer had big difficulties to come up with a proposal. In the internet I found at a grey dealer near Brighton a left hand vogue with 511 miles on the clock. Hence I bought the car. It was a Korean version build four years ago registered the first time by Land Rover in 1st May 2016.As the car had no warranty I purchased an extended warranty contract and paid around £1.600,--. Recently I received an undated letter from Land Rover Approved Warranty Administration cancelling the contract. After inquiry at my dealer I heard, that the Land Rover Approved Warranty Administration could not accept this warranty as they could not trace the car, having been sold abroad! I think this is an outright lie as the car had only 511 miles and was first registered on the name of Land Rover May 1st, 2016. I am the second owner. Every dealership also as good as Ashford can only be as good as the main organisation. When the main organisation is untruthful it becomes very difficult for the dealer to be between the main organisation and the client. I wish a competent answer why Range Rover Warranty pretends not being able to trace their own car registered by Land Rover May 1st, 2016.

I purchased this truck for my wife on January 2007 with 30,000 miles. On August 2007, my truck was hit by some guy from Indiana who didnt have insurance (by this time, I had 32,000 miles), but I was fortunate to have full coverage on my vehicle. I had my car towed to the Land Rover dealership in Darien and was told by Land Rover to have my car towed to Coatlings Auto Body Shop because it was their preferred repair shop for Land Rover. They had to replace the front end, transmission, which they got paid by well over $25,000 for the repair (minus my $1000 deductible). I didnt get my car back until June 2008 and mysteriously, I had 42,000 miles on my vehicle. Ever since I got my truck back, I have been bringing it back to them for the same reason. The truck kept giving error codes and at times, locking up. So when I brought it back to them, Joe from Coatlings said it was a new transmission and it had to break in. So after 3 weeks, I had to bring it back in for the same issue and I was told by Joe and Peter that it was now the wire harness. Then 2 weeks later, Im having the same problem and now Joe and Peter tells me it is the solenoids on the transmission. Long story short, they had Joe from Land Rover come down to their shop to look at my truck and he said what I was saying all along that the transmission was shot so they can order another transmission. They stated that they had to contact the company where they get their transmissions from and they said the guy there stated it was a good thing I brought it back because it was a few days within the one year warranty expiration. So they sent one down 3 months later. Coatlings then had Joe from Land Rover repair it in their shop. Finally, I got my car back yet again for the 10th time, it was riding as if it was missing a gear so I bring it back again. I was told that it was another bad transmission or solenoid so they stated that they had to contact the company yet again. But they said that they only cover the first transmission and that I would need to purchase another one on my own!

Recently bought a 2019 Land Rover. After 9000 km started leaking from the windshield. Water dripping inside the car on the centre console. Tried calling them a few times. They had some issue with the phone going straight to answering machine so I decided to drive to them... Drove 20 min, went into service and their reply was, We cant look at your car for 2 weeks and have no loaner to offer. Can either take a cab home or wait 2 weeks. Let the water drip... I mean what kinda ** customer service is this. Never experienced customer service like this and will be my last car with these guys.

I have been in love with my 2013 Evoque up until about 65K miles when a belt had to be replaced for $2,000. I let it slide. Now at 70,000 miles, I need a whole new engine. The fourth cylinder no longer has compression, so it is only running on three cylinders and cannot be driven. I have kept up with all regular service and have taken very good care of this vehicle. The dealership is unable to offer any sort of explanation or concern as to why this would happen to an engine with only 70K miles on it. A new motor is estimated at $15 to $20K. As much as I loved driving this vehicle, I thought I would be a Range Rover customer for life. Never again.

Land Rover has cars different from other models. They are innovated and has quiet engine. They are very sharp, smooth and luxury more than other cars, with shiny interior, chrome rims, smooth carpet and smelled nice too. The salesman helped me pick a car that was right for me, followed up with me and communicated well. I was able to upgrade my ride to the standard I chose and I was able to choose key features. I chose the 6 cd changer, heated seats, keyless entry and of course the sunroof. However I wish it was a little big larger. I sometimes feel its not as roomy as I would have liked and it couldve been a little better. I would love this vehicle so much if it could sit 8 people.

This is our fourth Range Rover purchase, and our last. At only five months old it has had three software patches applied (some of the patches have taken 4-6 hours to download, last time my car was in service for three days). Today, the electronic screen froze again, but never reset after turning off and on, which meant no Bluetooth, no radio, no back up cameras, no navigation, no climate, nothing, just a frozen screen). I was told that ALL models from Land Rover are having epic failures in this area and it will be at least two weeks before the new patch is released, and could take a day of service to download it and apply it and so many people will need to have this software update done.Why has Land Rover not been proactive in contacting owners to let them know about this problem? I’m sorry, but spending 120,000 for a car, even spending 20k, deserves far better communication from corporate. I asked the service manager if sales associates are now warning all new buyers of the complete failure of software electronics, he said they started this week. He also indicated he is receiving a half dozen calls a day about frozen screens, SIM card failures, etc and we just have to wait for the fourth update to be rolled out... hopefully in the next two weeks but they do not know when. Shame on Land Rover for the lack of communication or acknowledgment of an epic failure, which has been going on for a long while given the reviews in the past year. According to the service manager the Vevlars are a disaster.Their answer was the electronic control panel is not necessary. We backed up before without cameras, we can pull off on the side of the road to call someone, so you don’t need Bluetooth, and you don’t need the navigation system because you can use your phone, and you do not need your radio, or fine tune climate in the rear... all true points, but at over a 100,000 dollars for a luxury car you expect those things to be working on a regular basis. We were planning on ordering a ‘19 Range Rover as another car, but now we will not. This is our last Range Rover.

I bought 2011 LR4 2 years ago. In the last 4 months, I have to send my car to fix parking brake 4 times. The problem is not fixed yet! The company did not keep its promise to reimburse my rental car. This is nightmare! The service department is no help at all. Can not get anybody from the dealer to help. This is the worst experience in my life.

60000 miles just replaced the fuel pump and the turbocharger. Luckily RR covered it under the warranty. Overall I love the vehicle. It is very comfortable and I like the interior and the exterior styling. No other issues really. Hopefully were good from here in out.

I am a student in the United States. I wanted to purchase a car from the local retailer in Richmond, Virginia. They refused to sell me a car just because I am a student but I felt it was a race discrimination. They kept asking me from where I am getting my money. I wanted to purchase a car for my own use while I am here in the United States for the duration I am studying. They started asking me personal question like from where will you get your money. For the past three months I have not gotten an answer from them. I went to visit the dealership again but they asked me to provide a 6 months bank statement. I am not sure why would they want one since I am not financing the car (I cant get a finance since I am an international student). They have been giving me a really hard time. There is no law within the United States that would prohibit me from purchasing a car. I currently own a jeep and would really like to add a Range Rover in the family. I hope I can hear from you soon and help me out with this situation.

When I first received my 2018 Range Rover HSE it was a great car for the first month but its been a year and now I absolutely hate it, here are some reasons why. The infotainment system is the worst that I have ever worked with. The screens in the car will all go black in the middle of driving, even on the highway. It is impossible to connect a brand new iPhone X to the BRAND NEW Range Rover, I have tried relentlessly to connect my phone to the car through Bluetooth. The Bluetooth in the car is always failing. The glitching and lag from the infotainment screens make you want to take a baseball bat to the screen. If you have made it this far in my review now Id like to tell you that my family have had 6 previous Land Rover vehicles and I have a heart felt love for the brand. But, if Range Rover wont fix their infotainment problem, I will never buy another one and suggest that no one should either.Finally you may be thinking to yourself,Did you do anything to resolve the issues? Yes, I have gone to my local Range Rover dealership more than 2 times and they have given my car updates. These updates HAVE NOT WORKED. I still face all the same issues I had faced about 11 moths ago. My favorite part in this experience is the lack of reality that my local Range Rover dealership has. They have told me repeatedly that if I experience any problems with my car them I should,pull over and shut off the car for 5 to 10 minutes. So I guess every time there is malfunction with the infotainment system (which is about every day) then while driving to what ever destination I am traveling to that day, I should just pull over and take, 5 to 10 minutes, to restart my car. Im gonna leave this review by saying I used to love Land Rover but my car sucks and so does the Land Rover for the way they have dealt with this issue.

Its very convenient for me. It has very safe features that I look for in a brand. Very trust worthy. Ive been shopping this brand mostly all my life. It has never let me down. Air bands are countable. Seat belts are comfortable and so are the seats. Seat heater is wonderful because it snows a lot where I live. The back space is very useful. A lot of storage under the seats which is a big factor and helps a lot. Tvs so I can entertain my kids. Its easy to clean. Also, drives smoothly. Its able to fit up to 15 people which is a plus for my big family. I have kids with friends that sometimes I have to give them rides to school or to practice and its perfect for space.

For everyone who owns a Land Rover, listen up! We all know that Land Rovers are high maintenance! It doesnt matter if you have a 1990 Defender or a 2015 LR4. It will eventually fail in some way, shape or form! With that said, you have to treat them like gold. If youre one of those Soccer moms - with all due respect, that needs to jump in the car four or five times a day to run errands with the A/C blasting in the middle of the summer, then maybe this isnt the vehicle for you. Land Rovers are like Ferraris. You have to constantly be on top of them, know when the vehicle breaks before it does! Keep money in savings and always be prepared! With that said I recently purchased a 2001 Discovery 2 in mint condition! Only 111k on the OD. First thing I did was look under the carriage - Hmm, no leaks. Looked under the hood - no leaks. Everything was nice, clean and looked new! Checked the oil - it was so clean you could drink it! I thought whats the catch? Took it for a test drive. Ran perfect except for every stop I could hear the airbag compressor blowing air! Ok ,no biggie. I bought it. Next day drove it to work. Halfway to work, bam. Yep the three amigos come on! ABS,TC, and Downhill Assist. Ok, Ill check it after work! Kept driving about a mile - engine makes big noise. Check engine light comes on! Only for a sec then off. Hmm... Thats weird. Go about another mile - bang again. What the... Go about another mile, then vehicle just dies while driving on a heavy street doin 55 in a 45. Quickly, I pulled safely off the road into a CVS Pharmacy. Now late for work, I let it sit for a minute. Started right up - was able to get to work! Next day, took it to my mechanic who is really familiar with Euro cars. He happens to own a Jag! After computer reads 6 possible causes, we found a short in the crank shaft solenoid! $350.00 US later, vehicle ran fine! If I would have taken it to a dealer or Land Rover, it would have been about $1600.00 US and they probably would have fixed the wrong thing! I have recently put new rear airbags. Bought them online for less than $200.00 and had my cousin installed them. Now the vehicle drives like a Cadillac with no lights on! Now I know not everyone has a cousin that is a master mechanic especially owning three Toyota Land Cruisers and a lifted Samuri! But do your homework. Land Rovers are notorious for having electrical problems! If anything gets wet, corroded, dirty, do the best you can - always keep it clean, free of mud, dirt, snow etc... And I have learned if one little thing goes, it makes ten others go as well, so find out for sure if you can exactly what the issue is and then the others will probably disappear as well! Land Rover dealers especially will ** you for your money! And probably never fix whats really wrong! Good Luck and God bless!! Hope this helps.

After 2 1/2 years of leasing my Land Rover LR4, my car began to die. It was towed to Larchmont Land Rover who were not professional and could not get me a loaner; although they offered to pay for me to go to enterprise, I refused. After a week, they were unable to find a problem and then finally said they put in a 2nd battery back up. About 28 days later, my car wouldnt start. Now we decide to use White Plains Land Rover; even bigger mistake because after changing the battery, we also needed a new halogen light which we were advised would be covered under warranty and then later was advised it wasnt and had to pay $200. I was shocked that the service manager wouldnt even go half with me since THEY misinformed me. In the end, he refused the service to me; he should have accepted his mistake and ate the loss but no, instead he was very unhappy that we never used them to service our car for things like an oil change; and why would I do that and pay double for an oil change when I can go anywhere else for less. HORRIFIC EXPERIENCE... I really enjoyed the drive and interior of LR4 but WILL NEVER AGAIN GET ANOTHER ONE!!

Range Rover sport HSE 2010 - As I read some of these reviews I realize that this scam bags at dealership did not disclose that these cars had to be recalled. I bought mine at November of 2010. Within the first month my navigation and center council kept on shooting off. They could or fix this even though the tech from England tried to remotely fix this. After thirty days they replaced the entire wiring and later on I sue and won 8k. Then I see the same violent leak and it was water pump and I have this again after 4 years. Then the gauge in the gas tank broke/stuck and I was left in middle of highway. Beautiful car even after 4 years but crappy workmanship. My boomers are coming out and body shop is telling me he does not like to fix it as any time he touches these cars something else break and does not worth for him.

They only offer three models. We went with the LR4 because it had the third row but I wish it had more options for the price. I love the third row. It seats my entire family comfortably. Some third rows feel like afterthoughts and the passengers are squished in but the LR4 avoids that nicely. I also love the four wheel drive options, the cooler in the center console, and the automatics wipers. But I wish they offered DVD screens in the backseat. Also, Land Rover doesnt offer as many upgrades and personalizations as other luxury car brands but what they do offer is top of the line. The leather seats are better than other car brand leather seats.

The Land Rover is very good and has great large suspensions. It is a very comfortable vehicle to travel with family and friends. It is luxury and with a lot of speed. I love it. It is very nice.

Received new Range Rover HSE Diesel on December 26th, 2019. Took it to dealership in February with only 4,000 miles because brakes began to vibrate and thump. Four months later and after speaking to five different people, Ive now been referred to a Regional Manager. I have been consistently told that there are no rotors and brake pads in stock. What? How could this be when they continue to produce new vehicles. The brakes now vibrate so violently that I dont feel safe, but JLR says its not a problem. Additionally, while my RR Diesel was extremely quiet when I purchased it, it began to sound like your typical tractor-trailer about the same time the brakes went bad. The dealer told me there was an additive for diesel engines as this was a known problem for vehicles operating in higher altitudes. I live at 7,000, so I accepted this answer. However, they apparently dont have the additive because this issue is still awaiting resolution as well. My wife also drives a RR HSE, but Id have to say we are done with JLR.

I purchased a 2018 Range Rover Sport with the expectation that a six figure car would have everything sorted and working. I was wrong. The media module decides when it wants to work, doesnt load all of my music and contacts, and wont connect to my iPhone if it doesnt feel like it. Ive had it back to the dealer 3 times. They have changed the module and tried everything they can to fix it but I have been told that there is nothing else they can do. Apparently its an issue between Apple and Land Rover and Land Rover wont pay the fee to Apple for system upgrades, hence issues with Apple phones. Its incredibly frustrating considering the cost of the car and the advertising Land Rover puts out about their luxury car abilities. Their arrogance lets them down badly and doesnt bode well for reputation. Ive been left with well get in touch when we have a resolution. Not good enough.

I have a 2010 Land Rover LR2. With about 57,000 miles. I recently started to hear a roaring noise from my rear and got it inspected by the dealer. They said my rear differential was bad which would cause about $3500. Is this amount accurate? I feel like Im being ripped off. Any advice?

I own a 2014 Range Rover. The engine completely went out at 56K miles. The warranty is 55k miles. Land Rover will not assist me with repairs. I have seen a lot of complaints about the Range Rover Evoque online. If interested in a class action lawsuit, please email me a short description of your experience, first and last name with contact information.

I have been a lease holder with the Larchmont, New Rochelle Land Rover Dealership since 2003. The first lease I had was a 2003 Freelander which I returned in 2006. In March 2006, I leased a used 2005 LR3. Although this vehicle is considered to be of great prestige, I have had nothing but problems with this particular model. The first fault that I noticed with this vehicle occurred after the first four months. The vehicle stalled on me while driving it at 70 miles an hour. If I would not have known to place the gear shift lever in neutral and then turn the engine back on, I cannot imagine what could have happened to me and my family. The car stalled a second time soon after and I decided to bring it in for service at Larchmont, New Rochelle and I was informed that it was a problem with the suspension module. Although the problem was resolved, these incidents left me doubtful while driving the LR3. Once again, the vehicle stalled on the highway and again I was left to move the gear shift lever to neutral to turn the engine on. I called Land Rover of Larchmont and I was asked to bring the vehicle in and I was told that the module was defected and had to be replaced again. The vehicle is at the beginning of its life with only 18900 miles. I have experienced other problems such as, an electrical problem which prevented me from opening the vehicle using the key remotes, apparently due to electrical wiring becoming wet from water entering the vehicle. The week after again another problem, the air conditioner was not working. The driver side was blowing out cool air and the passenger side was blowing out hot air. As you can read from the numerous incidents I have listed above, I have had nothing but problems with this vehicle. I am asking for a resolution to my ongoing problems with this particular vehicle such as a replacement truck with minimal problems and or an early termination of the lease. I have been a good customer to Land Rover, always keeping my lease agreement and I have never missing a payment in return I expect Land Rover to accommodate me with a quality product for the price I am paying.

I leased a new 2017 Range Rover sport dynamic. I absolutely love the vehicle!! I have owned many many cars, I have a lot to compare to. Expensive sports cars, luxury vehicles blah blah... I love this vehicle!! However, I will never lease or buy another one again. Unfortunately, I was in a collision not my fault but that doesn’t really matter. What matters is - It took 6 months for the dealer to repair my vehicle because Land Rover did not have the parts available. Can I remind everyone it’s a 2017 fairly new car. The parts should be readily available!! 6 months no vehicle is a long time. It was suggested to me to contact Land Rover directly with regard to the needed parts. I contacted them. They took all the info and passed it on to a claim agent.I was contacted for additional info and they let me know my parts are on back order. Weeks and weeks later I find out one of the parts - a wiring harness doesn’t exist and the factory has to make one!! That took 2 months. In the meantime calls not returned - no response to emails and when I received a response it was patronizing and totally unhelpful. Never in a million years would I have thought a company like Land Rover would not have parts available for their newer model vehicles. I’m extremely disappointed in the way they handled the situation. Reputable companies are all about customer service and customer satisfaction. They failed big time!

Memphis, Tn. Bluff City Range Rover. Very dissatisfied!!! Drop my vehicle off to get some repairs done on July 10, 2019 for (REPLACE BOLTS/RESEAL EXHAUST LEAK. I received a phone call from Mr. ** my service rep. (very nice guy) on July 15,2019 informing me my car was ready for pickup, he also stated that they find another leak that’s going to cost me 4,953.32 total for a new (TURBOCHARGER) after 5 days with my vehicle. Only with 104,000 miles on my Range Rover EVO 2014. I ask ** why they see this when I got the diagnostic done. (Paid 150.00 for diagnostic) I was told to fix the problem that it would only cost me 527.98. At this point, Im like, Are you serious sir. Ok I get to the dealership to do the test drive with Mr. Mike ** on July 16, 2019. While I was driving my vehicle didnt sound no different than when I dropped it off.I ask Mr. Mike why do Ive pay for something that I to still take it to somewhere else to get repairs done? He said, “Let me check on this for you. Because you shouldnt have for the service.” Mr. Mike was very courtesy. By this time a hour has pass by, then Mike approach me again stated his district manager said that I will still have to pay for the service, due to the labor. Wow! Why paid for something that the same problem that you stated you would repair, that’s still not fix. REALLY! 2 hours has now pass by, I ask to speak to Mr. Dennis **. I went into his office and ask him why pay for something that’s still not repaired. Mr. Dennis said in front of me and Mr. Mike because of the labor and also they find another leak, once they got to the part on my vehicle. He once said again the guys has to get pay for the labor time. But my vehicle is driving with the same sound from when I dropped it off.I told Mr. Dennis it sound like you more concerned about the money than the situation and not the relationship as a long time customer. Why pay for something that you didnt repair? At this point I said a few words to him, paid and went on by way. Very horrible situation. Mr. Dennis had not concerns at all. Very Rude in the way he spoken to me. His main focus was money/labor! Ive begin coming to this location since 2015. No problem at all with customer service. It was a COMPLETE RIPOFF. I wonder how many people get ripoff daily here. 2 hours 30 mins and he took my money with a unrepaired vehicle. Spoken to several of mechanics. They said to me this doesnt sound right at all. I dont think this is a bad place--just a HORRIBLE GENERAL MANAGER. Mr. Dennis rob me with no mask on!!! Fighting now to get my funds back. I pray you make this right. Upset & disappointed

Love them. And even all cars are test drives fun. I really liked the type of all terrain vehicle that this brand provided and hope again to buy another one sometime around the spring time test drives. The appearance is amazing. This car is very good for rough ground and mountains. There isnt so many upgrades on the Land Rover but its still a really good car for anywhere. Have already recommended it to many people such as my friends and family. The gold version is very hard to clean and I really dont recommend it to anyone.

Had excessive noise from engine since purchasing this from the dealer in 2014. Several adjustments made but timing chain never replaced. Chain slipped off and 7 cylinders are bent. Engine is a complete write-off. Wonder how much Land Rover will cover the cost. Should be a complete engine replacement given the documented history and regular oil changes. Love the power and finishes on the vehicle. Apparently the timing chain is a known issue according to mechanics that have worked on this model in the past.

I purchased a 2006 Range Rover HSE with 18,000 miles. I owned the vehicle for one year and that is when my financial nightmare started. The first incident that occurred was with the front differential, which needed to be replaced at 30,000 miles. Three months later, the air suspension needed to be replaced as well. I am lost for words as to why is it that this is a so-called top of the line luxury vehicle. I was suckered into buying this basically junk and ** expensive vehicle, which is costing me and a lot of others nothing but financial burden and headaches. I cannot wait to unload this junk by any means. I will never purchase a Land Rover ever again!

Its an absolutely excellent vehicle. These vehicles have something for everyone. Its sophisticated and classy for any city trips and has power and reliability for off road or inclement weather. Its a good looking vehicle thats built rugged but loaded with style. Part of the long standing tradition that makes this vehicle what it is. Dozens of upgrades are also available including different paint schemes and interior choices and different entertainment options. Passenger room is adequate plenty of seating available 4 up to 6 adults. Room is comfortable and plenty of interior upgrades that make long trips tolerable.

I bought my 1st Range Rover Autobiography in 2014. Good car all round apart from slow electrics and infotainment system while started on transmission at 40 000 miles. Range Rover would not fix it so I bought a new 2017 Autobiography. New car has much smaller fuel tank which I dont like. Park distance warning goes off when it shouldnt. Sometimes electric rear seats dont fold down or up. When in automatic the gearbox holds on to lower gears too long and the engine is revving too much. Infotainment screen goes blank sometimes. Bentayga is much better car but I dont like the looks of them.

I bought the new Land Rover Disco in June 2018 and it has been at the dealership for more than half the time of my ownership. This is my first JLR vehicle and very disappointed. Issue with Diesel engine jerking and acts like it is stalling every morning after cold start for almost a minute - it will not let me accelerate. Big safety issue. Then there is the Infotainment system - it just hangs and the rearview camera is choppy initially - objects suddenly appear dangerously close when the camera refreshes.Dropped it off at dealer to get these issues checked - they took 1 month to supposedly resolve the issues - however they found the windshield to be leaking (on a 4 month old car). This took almost 1.5 months to arrive (heated windshield) from UK. After installing it, they found none of the electronics will power on - apparently water damage was found in both electronic controllers and they are currently replacing them. After 3.5 months I still did not get my vehicle back. With the water damage I am seriously concerned about mold and breathing it continuously through the AC system. Its a safety hazard. This is ridiculous and just bad quality control. Its a Safety and Health Hazard. JLR needs to ditch the buggy infotainment system - at some point a good business needs to realize when to cut the losses and switch to a different option.

2018 Range HSE - I am an avid lover of Range Rovers. This is approximately my 10th, at times we even had 2. From day one I have had issues with the info nav system. From screen freezing to it just going dark. The car was in for service at about 3000 miles because the Check engine light was on, something with the emissions, part had to be replaced. They did an update on the software saying that should resolve most of my issues. Wrong - phone doesn’t pair, voice not recognize, feature unavailable at this time. Next back up cameras stopped working, then they started again. The other day I was driving to mail a letter, jumped out of my car at the mailbox, never turned the engine off since this was a 30 second task and I really was less than a foot away, sat down in the car and an unknown light started flashing, took a pic and texted it to the tech person at the dealer, he didn’t know what it was, said Drive it, it will probably turn off. Well he was right, it did turn off. I went home, pulled into my garage and heard a scrape from the roof, well evidently the car decided to raise itself to a height that I would and never have used, I never use those features, no need for me too and it ripped off the satellite cover. Well now I know what that flashing light is. They are ordering the part but told me to tape the remaining pieces over it because I could ruin the electronic system in the rain. It was torrential rain yesterday. Today I was sitting minding my own business at a traffic light, red light, car in front of me, car behind. That’s normal at a traffic light. All of a sudden a loud continuous tone came on, I looked at my dash and it said start driving to deactivate parking sensors. I wasn’t parking the car, was I supposed to ram into the car in front of me or ram into the car behind me, just as I was getting ready to video this episode, the light changes and I had to drive so this little glitch stopped. I was on my way to do some errands but at this point I just went home. The car clearly has a mind of its own and I’m afraid to drive it because I don’t know what it will do next. I can receive calls most of the time through blue tooth, but I have to make calls directly through my phone turning blue tooth off, otherwise it just disconnects the call before it even starts ringing. This is an epic failure for Land Rover. They never told me about updates. There is supposed to be another one soon. But a brand new car with 3500 miles on it shouldn’t be having these issues. I realize these are first work problems, but they clearly can become dangerous, causing accidents that can lead to bodily harm or death. The dealer pretends to be cooperative but I know they are sick of hearing from me. I have spoken to so many people within the many dealerships they own, telling me they want to resolve the problem, get me out of my lease and give me another car, but the prices being quoted to me are ridiculous since the cars I have chosen are clearly lesser of a car than my Rover. With the new lease prices I’m being given, less mileage per year, down payments and higher leases than I am currently paying now. I didn’t build this car nor design, it is beautiful and I would hate to give it up, but I’m willing to drive a Ford Edge at this point. I’m glad I’m not the only with these issues. At least I know I’m not crazy. But I am clearly at a loss as to what to do because the dealer refuses to document anything. They keep telling me speak to tech, well tech doesn’t want speak to me. I am clearly done with Land Rovers of any kind. I will say that we have many different luxury vehicles purchased at the different dealerships this owner has from BMW, to Porsche to Audi and we have been faithful customers for many years. They really don’t seem to value our loyalty. I am so fed up!!!Updated on 07/08/2018: The saga continues. The car is still at Land Rover. They said they have done the 4th update on the computer system and it was successful, but they have only driven it 2.9 miles since I brought there over a week ago. The icing on the cake was last Saturday when I was parked at a mall and returned to my car and the dashboard warning read battery low. Turn engine on. How does a battery run low after 3500 miles. It was at that point I asked my husband to meet me at the dealer. I gave them my keys and said I never wanted to see the car again. I put in a claim for buyback with LRUSA, their response was that it hasn’t been serviced enough for the problems I am having. The reason for that is every time I had a problem they put me in touch with the tech person. The tech person does not have to document anything. From that Tuesday through that Friday I was in contact with the tech. He was at a loss, no help at all. My car almost 2 weeks ago raised up to an off road position and I didn’t know, I never turned it off just jumped out to mail a letter and right back in, flashing light appeared, texted it to tech, he didn’t know what it was, said it would go off when I drive it, he was right but I didn’t know it was in off-road , I never raise the car ever and I pulled into my garage and the satellite piece was ripped off and apparently there is also a dent, which Range Rover wasn’t sure they would fix because there wasn’t that error on the computer. However they are going to fix it. I was promised the car would be brought to the body shop on Thursday, for me to have it back early this week, it is still sitting in the Land Rover parking lot with the exception of the 2.9 miles it was driven on July 5th. That 2.9 mile drive took 40 minutes, I think they drove my car to have lunch based on the journey and stops. I hoped they enjoyed it. This problem is worldwide yet Land Rover isn’t doing any recalls, apparently some cars were stuck at the docks in Maryland for computer replacements, but it was the 2nd allotment of Rovers to hit the US. I have had my car since February. I already paid the lease for July, yet I haven’t had the car since June 30th. It seems like no one wants to take responsibility for these issues. I am so frustrated with the treatment from both the dealer and LRA. I want my car back to see if it actually can perform without an issue for a day. The best case scenario would be for them to do a buyback as I requested. This is just never ending and I don’t see an end in sight. To think I will have to drive this car for 3 years is making me ill. If Land Rover USA happens to see this post- enough is enough. After 12 Range Rovers this will be my last, never again. What a poorly run company. I would think someone would continue to reach out to me from corporate to see what’s going on, they haven’t, I spoke to them on Wednesday and that was it. This is really messed up.

Land Rover was awesome. I loved the choices that they had for the public to choose from but I fell in love and picked the white truck that I purchased and even after I picked my truck there were still a ton of other colors and options that I wanted. If I had enough money to afford a second one I would have bought a second. I would pick a white one with peanut butter interior because the last one that I bought had a white exterior and black interior which wasnt really my favorite option for the truck.

Land Rover makes a variety of models, Range Rover included but pricier. There is an LR2, an LR4, different sports varieties which depends on the style you like and your personal aesthetic towards vehicles. Land Rovers were first described to me to be an all-terrain vehicle that can handle a variety of weather conditions. Some have a roll feature on top in case the vehicle were to roll, most are more square in appearance and have the inside of a sporty luxury vehicle. Land Rovers and Range Rovers both have upgrade features that many other car brands have as well and most vehicles have the ability for seat options greater than 5 people which is great for large families or people needing the extra space for traveling, off roading, camping, etc. Loved the Land Rover but expensive to maintain.

I put low miles on my cars. I have a 2011 Land Rover Range Rover HSE and the coolant hose broke while driving on a highway, I pulled over immediately when warning light came on but it was too late. The coolant went into my engine, it was overheated, the gasket blown, and 2 cylinders were toast and the engine is warped. The cost of a new engine exceeds the value of the SUV. With 38k miles and routine services done, its unacceptable a $89,000 vehicle would be made so flimsy that the coolant hose would fail. And there are no safeguards against the engine frying. Only if the coolant was leaking instead of a hose bursting. The mechanics are stunned looking at the hose and wondering why Land Rover wouldnt help me out, especially with low miles on the vehicle. From what Im told, do not own a Land Rover that is out of warranty. My dealership is Land Rover of Monmouth. They didnt even offer any break on repair and when I asked for quote on new left over 2016 vehicle they gave me about a 2% discount. A joke with 60+ 2016 range Rovers (including sport model) available when 2017 models are being released by end of year. A different dealership Ive never done business with gave me upfront a better deal before I even started negotiating. Land Rover of Princeton. If I decide to get a new one, I will make sure its not in my possession when its out of warranty and definitely will buy from Princeton dealership. What a disgrace given the price of Range Rovers.

WHY I WOULD NEVER EVER BUY ANOTHER RANGE ROVER SPORT. I have issue after issue with my problem Range Rover which I purchased new 2.5 years ago and has only traveled 52000 km. Including: Faulty Electronic Dash - This used to go blank so I had to stop the car, turn off, lock the doors so it would reset and the dash would come back on. Gearbox shuddered bad when turning. Electronic park brake lever come out of it socket so didnt work. Been into service department several times for faulty airbags. Rear passenger grab handle on the roof pulled out of the socket. Seems like small issue but could have taken an eye out. This should be a safety recall issue on all Range Rovers.All of the above items have been agreed to be repaired under warranty although the grab handle took several arguments with Land Rover as they said it was a wear issue and is still waiting to be repaired. The carpet has started splitting on the side wall off the drivers side console. Land Rover/Jaguar Australia and Bruce Lynton Southport have said this is wear and tear. The carpet is like brand new with NO WEAR just a TEAR. Land Rover/Jaguar Australia have refused to cover this under warranty. Currently the service symbol comes on when you first start the car. I told Chris from Bruce Lynton about this issue 3 weeks ago but still waiting for a call when they can fit me in. The quality of my Range Rover has been appalling. You would expect when you are paying a lot of money for a luxury car you would get quality but unfortunately not with my Range Rover. Being such a new Range Rover and having So Many Issues I shudder to think what else is going to fail in the future. PLEASE SHARE THIS WITH YOUR FRIENDS AS I AM SURE YOU WOULDNT WANT THEM HAVING SAME HEADACHES.

This vehicle is awesome. The drive is smooth and soothing. Almost like riding in an airplane. The seating is like sitting in your recliner riding down the road. The instrument panel also give you that airplane feel. The steering wheel has that ergonomic feel. The manufacturer has stop at nothing to make you feel special even after the sale. When you get this baby home all heads will turn. Heck your garage might even give you a high five after you drive this baby in. This is by far the best vehicle I have seen in the past decade. You will think so too after a drive.

We bought our 2008 LR2 in early 2007. We have had nothing but headaches with this vehicle since day one. The first day driving, the sunroof seal peeled off and the screen became detached. Then the problems got worse to the point we thought the electrical system was defective. This vehicle has been in the auto dealership repair shop more than my wife and I have seen our doctors. It was so bad that Land Rover had to send an engineer out to look at the vehicle to get an idea what was causing all the problems and it seemed fixed. Lo and behold, the warranty expires and guess what? We start having more problems and costly ones at that. We literally lost our savings account for repairs on our LR2. The most recent repair over $1,200.00 for a cooling fan. It gets better.Prior to this repair our windscreen was damaged by something that struck the windscreen. Safe lite comes out and the tech. is not concerned about the crack as much as he is about the delaminated windscreen. He asked if we had been in accident and if we were the original owners. The vehicle was never in an accident and we are the original owners. The vehicles has only ever been serviced at LR dealership in Ventura, CA. and nowhere else. Apparently, the windscreen was replaced because it was damaged but it was incorrectly replaced and it allowed moisture to enter the instrument panel and thus our electronic headaches I can only presume. Weve had the fuel pump go out, oil pump go out, among a host of numerous other headaches that added up to the several thousands of dollars we lost on repairing this piece of junk.Land Rover asked for the receipt of our most recent repair and the response was laughable. I posted my response on Google Plus. Basically we were told that Land Rover offered a goodwill gesture for reimbursing our windscreen which they fraudulently sold us in a bad and very unsafe condition. I had to laugh, we paid several thousands of dollars in repairs and Land Rover is not in a financial position to assist for one repair. LOL. That is pathetic!

I bought my 3rd Land Rover in 2017 after a long hiatus (after issues in 1998/2003). Almost immediately the infotainment screen began blacking out and rebooting all the time. It took 3 days for them to update this, it worked a bit better but it was not perfect. Whenever I called in for service, they would ask me if I was SURE I wanted to get it fixed (like, are you SURE you want to wait for how long its going to take us) because they dont have loaner cars, and the technicians are slow to get to issues. This was April 2017. Forward to December. I am driving out of my neighborhood (I am at 5500 altitude) and I accelerate aggressively to get around an 18 wheeler as I am getting into high speed traffic coming down the mountain. My accelerator pulls from my foot, is flush with the floor, and tips at 85 mph with the RPM gauge redlining at 8000. The car is wobbling and shaking, I have zero control of it. I press the brake several times pretty hard/gentle and it finally pops out. I never drove the car again. (Note, the service person had the audacity to ask if I was sure I wasnt accidentally driving with both feet. Right. 1st gear at 8000 RPM. With my right foot on the brake. Yeah). Car was towed back to the dealership where I got it, 500 miles away, they offered me a decent trade amount, I trade up to a Supercharged regular Range Rover, with a hefty price tag. They put this car above back out on the lot for sale a few days later. The new car has issues almost immediately. The steering wheel jerking into left and right lanes at high speeds out of the blue. Techs said, Oh disable your lane assist. So I did that, no help. I almost was jerked into an 18 wheeler on a curve on a highway in the rain the next day going 65mph. Then they say, Oh, disable your blind spot warning. I did this as well. Of no help. I go in and uncheck the driver assist for both options, and it seems to help some. Then of course the black screen starts its visits, rebooting in the middle of driving or not coming on at all. Bluetooth calls dropping. The gear shift dial sticking (cant D to R or R to D or P) and with the computer rebooting randomly, coming back on during driving, all the cameras go nuts and start making sounds all over the place until it realizes that the car is actually DRIVING now, not trying to park. The dealership refunded my money for this one. I am forever grateful for that, they did step up. They did imply that LRs were more for appeal and looks and status than reliability and dependability. They say, its a great car if you are ok with being in the shop, even better to live near one. I got a GMC Yukon Denali yesterday. Its amazing, and my breakup with Land Rover is complete. The accelerator incident was one of the scariest events of my life. I am not a panicky person, but I had nightmares for weeks after that one.

I just purchased a 2018 Range Rover HSE TD6 Diesel Black Package, very expensive, took five months to get after order. To date about six weeks of owning car (4,000 miles), the unit is experiencing major electrical, computer malfunctions such as backup camera, not working, computer (dash), not working or black, lumbar supports and massage seats not working, USB ports not working or charging, phone once paired not working, had to delete and re-pair. The problem is the dealer really doesnt know what or how to diagnose or fix the problem. Thank God I had stopped back by the dealership for a tech question and the technician witnessed some of the problems, too expensive of a car to have this many problems, might be time for a Lemon Law attorney.

Recently I purchased a used Range Rover with 93K miles for my wife. In unbelievable mint condition on the outside, I had issues from the get go with an oil leak and a few electrical problems that kept the vehicle in the shop 4 out of the first 8 weeks of ownership. Scary to say the least. Fortunately, the previous owner had bumper to bumper coverage and Land Rover of Tulsa covered all expenses and got the ride in great working order. **, service manager, did a phenomenal job of taking care of myself and my familys new ride.

My $75k car broken down after 2 days of ownership. This is my 3rd day of ownership for this brand new 2017 Range Rover Sport car and I have already experienced a multitude of problems. I left the dealership with a full tank, but today the car said my tank was empty even though I only drove 160 miles according to odometer. I called the dealer and was asked to drive to dealership for a checkup. My dealer (Encino CA) is 26 miles away, so I decided to drive to Pasadena Land Rover (1 mile away) for a quick checkup. Then, out of nowhere, my car stalled 4 times in the middle of road on the way to the dealership. I almost got into accident because the car stalled while I was turning in an intersection!Once again, my Range Rover stalled at dealer’s parking spot which happened to be at an incline. The car (switched to?) neutral and I began to slide backwards. Although I was screaming for help because I was losing control my car, the service guy took his sweet time. He nonchalantly told me to keep pressing on the break. However, because of how heavy the car is and I was stationed at an incline it took a considerable amount of strength to press the break in order to make sure the car stayed still. My foot was holding the break for five minutes before the dealer finally approached me. I almost lost my strength to hold on break because my foot was shaking from the amount of force I was using to push the break. I almost attempted to press the panic button.Instead of driving a brand new car, I felt that I was driving some 50-year-old car. Even with its advanced safety features, the system still failed me and I could have gotten into a fatal accident. No one should have to deal with these issues, especially if the car is brand new and you have only driven for a couple of days. Overall, the Range Rover Sport 2017 is an unreliable car and Land Rover has bad service. Don’t buy this car or any cars from this company.

I got my first new Land Rover, a Freelander 2 TD4 manual, in 2011. I’ve read the stories, I know about the unreliability. Consequently, I was a bit surprised that it took 18 months and 50,000 miles before an engine warning light came on. Land Rover were out within half an hour, diagnosed it as a faulty sensor and got it fixed right away. At just over 2 year and about 75,000 miles, it came up with a message that there was a rear diff ECU fault which was quickly fixed under warranty. At 90,000 miles I passed it to a colleague who has taken it over 165,000 miles and counting and he’s needed a new rear diff and it’s first clutch. He’s still running it and has no plans to replace it. I don’t think that’s at all bad; perhaps all those who write one star reviews might see it differently?I then moved on to a 12,000 mile and one year old version of the same thing. Over the next year and 35,000 miles, it went about its business with just one odd fault - every week or so, the car would stutter for half a moment under power; nothing dangerous, or even annoying, just a characteristic really. I complained about it anyway and when Land Rover admitted that they had no fix, they made a generous offer to subsidise a swap for another FL2, but a top of the range SD4 automatic this time.That car was a complete gem and loved it to bits, without a single fault over the following 12 months/35,000 miles. However, I had a complete rush of blood to the head and stupidly traded in for a brand new Discover 4. Surely, this money pit had to be my undoing? Nope. The nicest car I’d has to date, with the only “fault” being squeaky rear brakes that were easily fixed. Unfortunately, Land Rover then introduced the nasty new Discovery 5 and I panicked. I had wanted to keep the Discovery 4 for a while, but decided to buy one of the last new D4’s before it was too late. Unfortunately, it was already too late. But, I did manage to trade my 1 year (and, you’ve guessed it) 35,000 mile old D4 in for a beautiful green 12,000 mile old D4 HSE Luxury...Which was very nice. However, after adding another 20-25,000 miles or so, it broke down. This time it was off the road for a month while they had to diagnose and replace a, very dead, high pressure fuel pump. It’s a big, body off, job to replace. Very expensive and very time consuming, no doubt, but why should I care? It was all done under warranty and they kept me in nice loaners too.When I spoke to Land Rover about the amount of time it took, they completely blew me away! They asked me what my dream Land Rover was and they then subsidised an extraordinarily large amount of money to make a top of the range Range Rover vaguely affordable and weapons grade “man maths” bridged the remaining gap!8 Months and 24,000 miles later, I’m chuffed to bits with my Range Rover SDV8 and wouldn’t part with it for any other car in the world. All being well, I’d like to hang on the this until well past 250,000 miles. In conclusion, the cars have been brilliant, the build quality has been superb and the reliability has been well up to the mark. Where things have gone wrong, Land Rover have been first rate and have gone above and beyond in restoring my faith in them. I have no wish to go elsewhere.

Worst car EVER!!! Buyer be warned. My car has less than 20k miles on it and Ive had more recalls on it than I can count. Its been in the shop constantly. Transmission has blown so many times - once in the middle of a 4 lane highway going 60 mph. Thank God there was a barrier next to me. Electrical issues. You name it. I had an extremely rude employee that I sent a complaint about to the company. They didnt even have the decency to respond to my complaint. For a car I spent over $50k I expect decent customer service.Im a physician and Ive told every colleague I know to absolutely stay away from this terrible brand. I get asked many times how I like my Evoque 2015. I always emphatically tell people to stay away its a terrible, terrible car made by a terrible company and you can get something way better for the same price (or less). And you will feel like an actual valued customer. I cant stress how incredibly awful RR is with customer service, quality of product, and overall attitude towards their customers. DO NOT BUY OR LEASE THESE CARS! You WILL regret it.

I know I marked Happy with RR Evoque because I love everything about this car. I just had a very unfortunate incident and after being on your website I noticed someone in UT had a similar incident. This one could have left me paralyzed, but it didnt and I just want answers. 2013 RR Evoque, parked in my driveway that is about a 1-2% incline. Placed in park, car was on, not moving. Went to check mail with door open, noticed back tire rolling back. Ran to car to try to catch the brake with right foot. Could not reach brake as momentum was building with car moving down driveway. Fell on back, tried to brace door with left leg and realized the car was in gear!! Car wish-boned my legs over my head and door ran over me. Car rolled across street into deep ditch, caught by two trees and was stopped. I hobbled over to car after two face plants into street as I felt hamstrings snap! I entered car, was in a little shock so I did not even look at or remember what gear car was in, I just put it in drive and it drove out.

I have been driving Land Rovers in my family since 2005 and exclusive owned 5 products so far right from LR3, LR4 and most recent Range Rover sport diesel 2016s. Purchased my first Range Rover sport in May of 2016. The car spent more time in the dealership due to transmission issues and leaks on an ongoing basis. I traded the car for another Range Rover Sport TD6. After about 1000 miles transmission fluid started leaking and could smell smoke in the cabin. Minor leaks but continuous. Dealer took the car in twice to change out various seals. However leaks continued. Car has been at dealership for over a month. Dealer lowered the entire transmission and determined that the transmission fluid leaked through the material of the transmission housing. The material is porous and allows transmission oil through its walls. So dealer order a new transmission for a car now at about 2000 miles.There is major issue with the material of construction of the transmission and is quite unsafe in my opinion. I have asked for a full compensation through dealership and Jaguar Land Rover North America. The response so far has been very slow both from JLR North America and the dealer tells me that such things take time to resolve. Meanwhile I continue paying for the car. My main concern with the car is its reliability and safety. I am still waiting to hear dealer and JLR North America. I will update post as issue gets resolved. Meantime any advice highly appreciated.

I purchased a beautiful 2020 Range Rover Sport HST with red/black interior on 10/13/19. ON 10/25/19 I started experiencing problems. One of the display screens started to blind on and off constantly and the other two screens were scramble. I also was receiving a message saying intelligent brake system not available. The service department performed a software update and changed a part. The day I pick up my vehicle from the service department the same problems started again maybe 3 hours later. A few days later while waiting in the valet parking line the truck just turned off while I was still in drive. This happen twice. Another visits to the service department for a software update again and I was told my battery was dead; so they charged my battery. As of 1/6.2020 my vehicle is back in shop again waiting for anther display and a part because now Im receiving a message say Forward alert not available. The dealer refused to give me another vehicle and land rover customer service has not return any of my phone calls. I was given a case number and told it can take a few months for land rover to decide if they want to purchase the vehicle back.

Had an accident right front bumper. I think messed up suspension. Happened same time. Broke parking light - damage behind that light caused plastic to touch tire. Crinkled rubber on outside of wheel well. Cost to repair? I love my 2005 LR3!

I bought a new Range Rover Evoque in Feb 2015 only done 6000 miles and the parts are failing as if this is a prototype test model and the company does not have the courtesy to replace the car, all they are doing is replacing parts. The car has been with the dealer for 6 weeks from my ownership of 4 months. Parts replaced so far - O2 sensor, ENGINE, couple of modules, brake discs, rear bumper, doing paint job under the hood... Last I heard they are replacing some more parts. After opening an executive case also, they keep assuring me everything will be fixed without even considering a replacement.

Words cannot describe my frustration with the service I have received from the various Land Rover dealerships here in DE and PA. Anything from not receiving a call back at all, selling me rims with chipped powder coating that they could not remedy, shop foreman telling me that my car does not have keyless entry when it did (and he was not able to get it working), to waiting almost 3 hours in the service department with nothing done on my car only to learn that the staff was out to lunch for most of that time... The list goes on and on. *By far the most unprofessional & disorganized bunch of meatheads I have ever met -- consistently bad experience between the below dealerships: Wilmington, DE, Willow Grove, PA, West Chester, PA.Im left to believe that this is just business as usual for Land Rover, which only reinforces the thought that I should have never left Mercedes and BMW (West Chester, PA). Those dealership service departments were PHENOMENAL!!! Going to ride out the remaining 1 year warranty then get back to a car that I know, can provide better service. I love my car, just hate the service Ive received to date. Good luck consumers.

The headrests in the 2015 Range Rover are not designed properly. They are tilted to push your head in a forward position, and cannot be tilted backwards enough to be level with the seat. They are extremely uncomfortable and causing neck aches, for both driver and front passenger. Land Rover was contacted but said there was nothing that could be done. I did not have that problem with my previous two Range Rovers. I do not have this issue with any of my other cars.

Unfortunately, since the time I bought this car (end of September 2018) I had many issues with my new Land Rover Velar 2019. First issues were mostly electrical (screen not working, error messages while being stopped at a red light, back camera not working, etc.). I took the car in two opportunities and they explained these cars usually need software updates. I thought I should not waste my time taking the car to the dealer but did it…. I also had a weird noise with the brakes. They had to change them. Then I had to take the car for the Annual Service. They checked everything and in less than a month, my engine light was on! Took the car AGAIN and they said it was another engine software (not sure why no one update this when I took the car for my annual service?). But after taking the car 2 times, in less than a month my engine light went on AGAIN!! I was so upset and frustrated. The dealer suggested me that I contact Land Rover Customer Service for a Re-Purchase, as it’s obvious to me I have a defective car… After talking to someone for 38 minutes, she asked me many questions about my car, even if I have already paid for the car which we did, she simply said my case didn’t apply for re-purchase. She didn’t explain why or what was the criteria. Her only “solution” was for me to keep taking my car to the dealer. What type of solution is this? I asked to talk to her supervisor. She said he would call in the next 5 hours which he didn’t. He called passed the 5 hours and left a message saying I should follow this with the customer service representative, like ignoring my request of talking to him….I’m EXTREMELY DISAPPOINTED WITH LAND ROVER CUSTOMER SERVICE. My advice is: if you want a car that works and is reliable, PLEASE don’t buy this car. It’s gorgeous but it’s not reliable and customer service will not help you at all. They will just send you to the dealer and you will waste your time and money taking the car for service many times.

I purchased my very first Range Rover Sport this year and with less than 5 miles on it. I finally took a road trip and let than halfway to my destination remind you all highway. The car started leaking antifreeze. Im so disappointed in this car and now I have to contact my car insurance and file a ** claim. WTF!!! Sounds like poor workmanship to me.

I have the following issues with the car: Engine light with decreased engine performance, multiple warning lights going on, failure of the heating system, and more. In the last year, I brought the car in at least 4 times and each time the car was returned to me not fixed and all the service personnel said was Drive it for a short while and it will work itself out. They charged the warranty repair insurance each time and fixed nothing. Most recently, I brought it in yet again for all these and for NYS Inspection. After 3 days in the shop - the dealer/service personnel returned it will all the warning lights and the heat still not working - said, We dont know whats wrong and we cant fix the car and we cant inspect it because of the warning lights. I said, But you are the dealer, you sold me the car, it is still under warranty, so what are my options? They said, We have nothing to say and we can offer you no solution. Complete incompetence and rudeness on top of that. I also suspect this is their business practice - to take in cars to the dealership for repair - bill the warranty service, not do the said repair and hope the consumer does not come back.

I bought a Range Rover Sport several months ago. 24 hours after my purchase while on a family trip, I started experiencing software issues. The radio, internet, several areas of the dashboard went blank and no Bluetooth connectivity. The answer was to do a software update at the dealership once I returned. The local dealership has been very nice and supportive applying these updates now monthly, but now we have given up. Since these updates would correct the problem for about 24 hours, it was not worth the time or effort. It is a product issue.My issues are now daily and extremely frustrating. The dealership helped me as much as they could and had to refer me to their Customer Support folks out of NJ. I hope you NEVER have to interact with the team out of NJ. The Range Rover team out of NJ are the worst support team that I have ever experienced. They denied further assisting me and basically stated by email that I need to wait for a new update to resolve my issue. There is no ETA on this issue being resolved. No call back to discuss this over the phone. I have multiple emails and calls into my rep. trying to further discuss my issues over the phone. I have been very patient and nice, but now I am done and now sharing this experience with others PRIOR to their purchase or support others out there with the same situation.

Land Rover LR3 Defective Suspension Compressor - Diagnostics showed original part was redesigned and suggested replacement. Contacted Land Rover. They would not replace as it was out of warranty. I told them it was not a defective part, it was a part they engineered wrong which is why the diagnostic showed that part was to be replaced with updated part. After writing, calling, etc I gave up. So I had to have local repair shop replace as the closest LR dealer was 3.5 hrs away, so 7 hrs round trip, plus two nights hotel as they said they needed 2 days. Local repair shop cost was $1,300.00 using Land Rovers updated part (dealer wanted $1,600). Land Rover does not stand by their product. Yes, vehicle was out of warranty, however, I have since learned that others have had the same problem. When I spoke with their dealer, they stated, yes they have had to replace many of these. So if you buy a Land Rover, and they have a known part that will fail eventually due to their poor engineering, you better hope it fails in warranty period.

Water leaks from a manufacturing defect related bad seam in the roof and poor seal in the side panel C pillar caused corrosion of the AV electrical components in the rear hatch area, resulting in multiple failures of the bluetooth phone module, amplifier, navigation unit. Technical Service bulletins issued identifying the problem as water ingress, but dealer failed to fix the leaks or to let customer know about the TSBs. Rover service rep lied about the cause. Extensive litigation ongoing over statute of limitations when repair or replace warranty is breached. Lesson: sue Rover often and early.

Technology is useless. I bought 2018 Range Rover V8 Aug 22 - April 22 the Screen has gone out over 10 times. Its been in the shop over a month. For $120,000 the SUV drives really well but the info screen is a rating of 0. The land Rover corporation in New Jersey is also slack so dont get excited on the rapid response.

My 2012 Range Rover Sport Supercharged V8 was a wonderful car to drive, beautiful interior, looked amazing from the outside as well. I didnt have any complaints with it other than it was expensive to repair when things came up, and they did. But I knew what I was getting into and when you buy an expensive, luxury vehicle you expect this. What I didnt expect was a timing chain failure that destroyed the engine at 77,000 miles. What made this worse were a couple things.I apparently was wrong about the extended warranty I purchased. The dealer played the extended warranty as a way to buy extra coverage once the manufacturers warranty ended. This would have given me coverage for another year and or up to 80k mileage, which is what I thought I bought. Apparently Rovers dont get that type of coverage offered to customers because insurance companies know the issues are common in Rovers so they only offer extended warrantys that coincide with the manufacturers. Tells you something about their track record. I obviously didnt read the fine print on the warranty I bought and missed it covering this tragedy by 3k miles and 3 months.To fix the engine on this vehicle you have to replace it with a used one (about $12k) if you can find it or a new one ($30k). When I started digging into this I found out that Land Rovers V8 supercharged engines (also in Jaguar) have this timing chain failure happen all the time. I called a mechanic who specialized in Jag and Land Rovers and I began telling him my problem. He took over the conversation and began asking me questions like (is it a 2010-16?, is it the V8 supercharged? was it a timing chain failure? Did it have around 80k miles on it?). I was blown away as if he was a mind reader or something. Turns out, this happens so often and he repairs them so frequently that he knew exactly the situation I was in. He said its typically a $7-8k service call. That it happens all the time. I was really pissed off as you can imagine.My dealer was downplaying it like I was just some unfortunate person, like one in a million that this happens to. As I went online and started searching for information on this I realized that this is flaw in Land Rover/Jaguars v8 supercharged engines across their entire line. They know it. They deny it. And my guess is because buyers of these vehicles like myself have money, they just chalk it up as darn this must be my bad luck, oh well and dont say anything or make a big deal about it.Im not either other than writing this review I guess but my valued at $30k rover I had to salvage for $7k while I still owed $16k on the loan. I lost $23k in value because of a common engine component failure. Will I buy this great looking, good handling, awesome car ever again... no. So for all of you out there who want to own or do own one of these Jag/Land Rover V8s... Be very aware of this problem. It could cost you a bundle.

The car is a statement and is not only ready for all weather conditions and terrain. Its just as at home in the city streets as it is on a mountainside. It come in many different colors and finishes, leather and upgrades, care and maintenance packages. I wanted a specific wood grain and needed a sunroof, back carriage organizer, golf package, - specific white exterior. I got everything I was looking for. The truck comfortably seats 4, but 5 is its capacity. I dont have any children or carpooling, just me and my partner. So the size is perfect for furniture shopping.

With our 4th Range Rover, a 2017 Range Rover Sport, the front spoiler literally blew off the front of our car on a trip. The car having less than 4,000 miles. Contacted the Range Rover Consumer help line, was advised I needed to get an estimate for repairs, and then Range Rover would then decide whether or not they would pay for repairs. I could see where this was headed, and contacted Corporate offices for assistance from a higher level. So far, I have left 2 messages; have not been given the courtesy of a return call from Land Rover North America Corporate. After spending nearly $100,000 for this car, if this is Range Rover and Range Rover Corporates attitude, my advice is to stay away.

Purchased a 2013 RR Evoque on 4/12/2016. Absolutely loved my vehicle. The fuel pump went out weeks after purchased. Still under warranty, fixed, no problems. Took care of my car. Had it serviced before even needed. Purchased extended warranty (5000.00). I kept calling the in control ownership and could not get it registered. It was locked on topix. At the dealership they told me nobody does that anymore. Which made no sense. Coz it tells you too. Well thats when things got weird. I brought my car in for an insurance estimate on the meridian system on 12/03/2018. They called and told me I needed a new starter and rear axle and differential. I never had a problem with either.9 weeks later Im told its ready for 13,000 dollars. They did not turn it in to warranty. Told me I have to. So he walks me out to a parking lot to my car (weird Coz they have valet at a luxury dealership). I get in the vehicle and its not mine. This was some salvaged vehicle obviously a flood vehicle. Steve ** walks out to me with a car fax report (how did he know who I was or what I was going to say). I said, where is my vehicle? He said, this is your vehicle. And told me, what you going to do about it? The police say its a civil matter but theres no contract. If that was me I would be in jail for motor vehicle theft. I have been on a year long pursuit to find my vehicle. He has wiped all my service records and the 5000.00 warranty doesnt exist. Motor vehicle has 15 entitle changes with 4 vehicle Ids. I went to level 123 inspections to find out its under investigations. Attorney General never even looked at the paper of evidence and took 6 months for a response from the dealer that altered all entitles. No response from corporate. I recently discovered that car was from copart salvage auction. Steve ** was pulled over for taking flood damaged cars. So beware of and Land Rover vehicle. And do not consider car fax. They have changed the vehicles origin, service and mileage 3 times. In the meantime I continue my search for my vehicle so this Corp. can be sold for their business tactics. The vehicle was for sale in California at fast track auto while I was the owner. Its called cloning.

The Land Rover Range Rover Sport is heavy and so it makes it easier. lts safe and sturdy and therefore easier to drive. The dash, lights and buttons are informative and driving is safer for me. I like the solid feel of the vehicle. It makes me feel safer in traffic. I like the height I can drive at and it sets down five inches when we stop so I can get in and out easier. However, the interaction of the signal in the tires is inconsistent and worries me sometimes. Also the GPS system is too expensive to update so it is 8 years old and not reliable.

Steering vibration, in for repair 3 days ago. I has only done 166 miles awaiting outcome!!!!!! Not a cheap car should be perfect. New buyers beware.

Range Rover roadside assistance is the worst ever experience I ever had in my life. They were not able to send me tow truck. For four days supervisor dont even pick up the phone or return my calls. Ive been driving Range Rover last five years. Enough is enough.

Land Rover has excellent variety with great customer service before and after the sale... Had to call a few times with minor issues and they even once came to the house... Just wish the oil changes and maintenance was quicker... But overall it was wonderful. They offered more variety than most dealerships, a great service package and warranty, and easy options to finance. Also, they allowed me to personalized my Land Rover to fit my personality... I have 3 kids of my own and 4 step kids and needed a vehicle to seat us all if needed and this fit. Perfect... and would buy again.

We decided to buy our son an Evoque last year as a graduation present and he has encountered problem after problem. All in all, the car has been into the dealership over a dozen times and has been off the road for the best part of three months within the year. This was not what we expected and decided to complain to Land Rover customer service teams, as advised by the dealership. We might as well contacted the Ministry of Incompetence - though polite and said the right things, at no point have they actually looked at this from our perspective, let alone do anything for us. We cannot get hold of the directors - who are faceless and do not want to know about the inadequacies of their products and after-sales teams. Finally, after receiving advice, we have had to start legal proceedings against the dealership who sold us the vehicle. Land Rover do not even seem to want to support their own dealerships. We strongly advise anyone that is thinking of purchasing a vehicle from this company not to do so. Extremely disappointed with all aspects of this manufacturer. Best of British - I think not.

Although the infotainment system is a beautiful look to my RR; the software is terrible. Ive had repeated (documented) issues. It has been serviced to correct this problem. Software updates always. Ive reached out to Land Rover USA - Current Case # **. Ive also sent discrete messages through Facebook and Twitter. Im trying to handle this issue through Land Rover (LR) with decency. I sent LR videos of the issues with this vehicle as well, but they have not responded. The vehicle is beautiful; whereas it is the most comfortable ride but it is an $115k piece of technological crap. Currently, my key fobs arent working - yes, after servicing. I am considering delivering this vehicle back to the nearest dealership and walking away from the problems.

Land Rovers Range Rover is classy looking, fun to drive and a gorgeous vehicle. There are top of the line options available and comes in several colors. I prefer the white, such an eye catcher. I am thrilled with the looks of this vehicle. They are also available in standard and upgraded models. The upgrades are well worth the extra expenses to add to this vehicle. I love the options of heated seats and temperature controllers. This vehicle has lots of legroom and can seat numerous passengers very comfortably. I love the way you dont feel like you are sitting jumbled together. Also, manufacturer is easy to work with during the sale and maintenance process. Its well worth the money it costs to purchase. I would highly recommend this manufacturer and vehicle to anyone looking for this type of sub vehicle.

I had a 2014 Range Rover Sport. It was lemon lawed. They sent me a refund check as I had paid the car in full. I got a 2015 Sport as they guaranteed me all issues were fixed. I have even more issues with this car. It gets stuck in neutral and the car has to be fully shut down and restarted. The navigation shuts down en route to a destination. Just goes blank. Now my battery died overnight and it is a nightmare because I have no car tomorrow morning and they dont bring you a loaner. Range Rover is a nightmare. Ive had more issues with this car in 3 months than any other car in 5 years.

I purchased a NEW 2018 Range Rover Sport in October 2018. Right out of the gate I noticed the throttle response was delayed. When I press the gas there is a 1-2 second delay before the truck moves. When you have the wheel turned its an even longer delay and then the truck bucks and goes. According to Land Rover White Plains and Land Rover Freeport its normal. Entering the highway is playing a game of chicken. I have to time the passing cars and hit the gas early to merge and pray I dont hit someone.In November 2018 (1 month of ownership) my truck wouldnt drive. The car was on and everything was running but the transmission and gears wouldnt work. The dash said HDC FAULT, STABILITY CONTROL FAULT, TRANSMISSION FAULT & GEAR SHIFTER FAULT. I towed it to LR Freeport and they didnt have any loaner cars to give me so I had to rent a car from Hertz. Dealer said I would be reimbursed for the rental. Now LR is giving me a hard time about reimbursing me for the rental when according to my warranty and contract Im due a loaner when I bring it to service at no cost to me!! Im still fighting for reimbursement! After picking up the truck they said it needed an update. Its crazy how a little update can affect so much. Now the truck is fixed but the throttle is still horrible. The 2 center screens are delayed before turning on (1-2 minutes). The maps in the infotainment odometer doesnt turn on. The rear view camera is delayed and choppy. My sunroof makes a whistling noise (according to LR thats normal). My park distance control works when it wants and when its cold out I have to run the truck for 15-20 minutes before I can drive it otherwise the transmission bucks and revs but truck doesnt move. How can you sell something for so much money and its nothing but problems and unreliable?? The internet is FULL of bad reviews and complaints for LR.THE WORST $90k Ive ever spent!!! I feel like I was robbed! I pray someone steals it so I can rid myself of this headache!! HOW DARE LR SELL THESE EXPENSIVE CARS THAT HAVE NOTHING BUT PROBLEMS!! So unreliable! Get a BMW or Mercedes, save yourself the headaches! Oh and my father has a 2018 Discovery for 2 months and has had it in for service 9 times!! Looking into local lemon laws for him.

Ranger rover evoque 2014 - Just got this vehicle few months back. Dealership at Flatiron tried to sell us with extra tags... but thats another story which was the start of the poor customer service. So vehicle was working perfectly until we took it back to the center for some updates they called us for with a letter. We get the car back, door floor lights stopped lighting and after one day car wont start altogether. Wed call the same service center and he tells he doesnt have time and I will have to wait 7 days for them to see the issue. (This is the place we got the car and they did the update.) We called another service center, they were ready to see the car. So now we are responsible to get the car at the service station. Called roadside assistance and they were not able to find a towing company. Spoke with them several times. No use. 3 days I am sitting home with car standing on the side of the road outside my house. No assistance, no spare car offered. Just scared what if I was stuck at on a highway or middle of nowhere. Highly disappointed. Rethinking my decision to buy Land Rover. Really questioning the premier tag on Land Rover... is it true?

Since 2014 my Land Rover not only has caused me serious bodily injury, has been in service more than 10 x to present. 3 or more for the same issue. I have made multiple cases to corporate and several lemon law suits. I am at wits end. My kids and I are so scared to drive in the car because it continues to break down. They have done 10 or more updates, put in a new transmission, starter and the list goes on. It lunges forward, pops out of gear, shakes, vibrates, etc. The car is a safety hazard. The dealership agrees with me that the car has major problems and has not worked right since the beginning. All I want is to get my money back and give the car back. Corporate has not worked with me in any way.

I have a 2010 RR Sport HSE and I have been having an issue with the battery needing a jump start from time to time, and I assume it was from all the corrosion around it... However I needed a boost and after it took a good 5 minutes to get started, after we removed the cables, the inside lights cut off, the truck ran for 1 minute and died again... I also noticed it has a leak and the coolant is leaking out... Can anyone shed light on why the battery is not keeping a charge even after the corrosion was removed and then the head led lights were flashing on and off... Has anyone ever encountered an issue like this and what could it be?

We went to Land Rover in Albuquerque, NM with the intent of purchasing a vehicle. Upon meeting the sales representative we immediately told him the things that the vehicle must have. The very first thing we said was, The vehicle must have Sirius XM radio as we live in a small town without radio options. We were excited to purchase our brand new 2017 Discovery Sport HSE. After signing papers and getting on the road we were unable to figure out how to access the Sirius XM radio. After getting home and reading the manual we still were unable to access Sirius XM. I have never purchased a vehicle and NOT had the sales representative call the next day to be sure everything is well with the vehicle, Land Rover, to say thank you, to check on our purchase... nothing. After not receiving a call I finally called them to ask about the radio. The sales rep says he needs to look up that information and upon returning says no our vehicle does not have Sirius XM. Later I called and spoke to the someone in the financial office to ask a question about gap insurance, and he eventually asked how everything was. I expressed my disappointment in the vehicle not having the one thing that we said the vehicle must have. He said it was likely not added to keep the cost down. I explained that we chose the HSE for its extras and that we purchased a $55,000 car not looking to save a buck on the radio. He said he would get back to me. He later called back to say that Sirius XM is an option on the vehicle purchased for about $800- $900 more. I would have gladly paid this! I was scheduled to go back to the dealership a few days later to have the car washed because on the day we bought it there was no one available to wash it. On the day I returned to have it washed the sales representative asked for the extra set of keys to the car I traded in, took a copy of the insurance card on the vehicle I purchased, and asked if there was anything else he could do for me. I was shocked. He didnt intend to have the car washed at all. I told him I talked to the finance guy who said Sirius XM was an option for $800-$900 and I said I would like to purchase it. The sales guy told me it was no longer an option once the car had been purchased. He did say he would look into it some more and get back to me, which of course never happened. I am so disappointed in the customer service of this company. I have had much better customer service buying much less expensive vehicles. I would have definitely went to BMW or Lexus if would have known Land Rover had such poor customer service.

This is not in my character to post negative comments online about something that I like (I absolutely love my 2013 Range Rover Evoque) but I was advised by a manager at a retailer that this was probably my best bet to get some sort of explanation for the recent sub-par treatment I have been experiencing from Land Rover, in particular the Huntington, NY location.On 12/15, my fiancé and I were driving when a message on the dashboard flashed and said that the front left tire needed air. So my fiancé went ahead and attempted to put air in the tire. When he unscrewed the air valve, it broke, causing the tire to become flat. We ended up putting the spare on, which caused another message to pop up saying that there was a fault in the tire sensor system and because this happened at 2300, we decided to call the dealer the next morning.On 12/16, we called the Huntington dealership where we bought the car and were told that the next appointment would not be available until next week. We called several other dealerships that day and even explained the urgency of the problem being that we work 40mi away and did not feel safe driving on the spare. We were told that there was nothing Land Rover can do for us. My fiancé explained that we are being forced to look into other options to get the original tire repaired because we cannot wait a week, and again we were told theres nothing they can do, but give us the next available appointment. We ended up getting the original tire put back on, but the dashboard kept reading that there was a fault in the tire sensor system.My fiancé then drove the car for the scheduled appointment, and waited for the problem to be fixed. However, when the service men told him that it was ready, the dashboard kept flashing the same message. He told them that message was still there and the mechanic impolitely told him to just drive the car 5 miles and the message would go away. After driving for 10mi, the message stayed the same and he drove the car back to the dealership where they decided to give us a loaner and further look into the vehicle.Now today 1/4/17, Land Rover Huntington calls my fiancé to tell him that the service that they provided is not under warranty and we have to pay $400. I called Land Rovers customer service, and spoke to a representative that told me that tires are not included in the warranty, and that because of the recent holiday season there was limited availability for service. Two things wrong here: 1. it is something wrong with the sensory system not the tire and 2. there is no need to justify unsatisfactory customer service. Im very aware that we just celebrated a recent holiday season not to mention my birthday on 12/16, when I had to initially deal with this nonsense.Unfortunately, I am nowhere near my vehicle to look at the specifics of the warranty, but I will say this: this has been one of the most insulting and dismissive customer service experiences I have ever had. I was really looking forward to stay in Land Rover family and eventually upgrade to a vehicle for a growing family, but this service is absolutely deplorable. My mother who is the owner of a Mercedes Benz has never heard of such treatment with her company and here I am being subjected to this level of service, for what is known to be a luxury vehicle.

In January 2012, we experienced a blow out on front driver side of our 2008 Black Range Rover, which tore up the wiring harness that was above the wheel well. Land Rover was unable to secure parts to fix the vehicle, namely the wiring harness, for seven months. During the seven months they had the vehicle, they had told us they would take care our financial costs to rent a vehicle during this time due to them not being able to loan us a car from the dealership. They have now refused to help with any of the $3,944 worth of expenses we incurred from renting another vehicle to drive during that seven months. They have been terrible to deal with and are liars. After dozens of emails and phone calls to them during these seven months confirming that they would reimburse the charges after the vehicle was fixed, they have basically now said they cant do anything for us. I will never ever purchase another Land Rover. Our insurance paid out over $18,000 to them to repair the vehicle and they still treat their customers unfairly. We couldnt be any more disappointed in this establishment - not only disappointment in their ability to secure parts in a timely fashion but also in their unfair treatment of customers. This is the first review I have ever written so you know the magnitude of our disappointment.

Land Rover is an amazing experience. If you are looking for a classy vehicle, professionally looking and always keeps you on edge and comfortably. The appearance is sexy and elegant all at the same time. Combination between professional and powerful. The smokey gray is to die for. The Land Rover has a lot of space with a full upgrade of electronic. Bluetooth capable, automatic seats, a lot of great things come from this car. It has a very nice space for 5 people with a lot of leg room. Its absolutely amazing for a road trip with the luggage and car space.

Range Rover 2010 Sport - I love this car... Its like riding a baby pony that wants to go go go... I also own a Porsche 911 Turbo and as far as speed and agility go, the Range Rover cant be beat for an SUV. After reading some of the prior reviews, I agree that if you want to drive this car, you need to treat it like gold and have the $$$ to pay for consequences. Ive had my car in for several things that were covered under warranty but were a pain in the **. Make sure to get an extended warranty. It will pay for all the quirks and issues that definitely will happen. An oil change and tuneup will cost you upwards of $700 (warranty doesnt cover that!). And if you lose your key, be prepared to spend another $600. Im a mom with 4 kids and we all love this car... the status, the speed and the luxury... It comes with a price tag well beyond the $85,000 you spend on it though. I just had new brakes put on and another $1,900 later, am holding my breath until the next issue (maintenance or wear and tear) happens. Bottom line, this is an amazing vehicle... Land Rover needs to work on the high price tag, back charging after purchase and stop nickle and diming their loyal customers for literally everything.

After numerous emails to the CEO they’ve never gotten back to me. My mothers car was stolen due to the poor technology that these cars are built with! All I’ve asked is that all range rovers sold need to have a contract stating how easy it is to steal! So the future owner knows their risk! That it only takes 90 seconds to steal a £40k plus car!!! I’m DISGUSTED how I’ve been treated! I believe the answer now is to do a peaceful protest outside showrooms to Stop People buying their terrible cars!

The car is amazing! Its very standard but I havent really had any problems with it so far. It helps me get to the places I need to go without a hassle. My mom loves it! The color has a nice feel to it. I would recommend others to try it out and see if they like it because its a very good car and I dont see many people with it. Its very spacious and when I need to I can store things in it. I can have up to 5 people in the car. Its a very reliable car. I have had to put new tires on it just to keep it fresh. Overall I havent had too many upgrades but I would like to change the color up just a bit.

Range Rover Evoque - Wipers come on for no reason.... Sensor lights come on when the sun is out. They are to come on when it starts to darken. Taken to shop and was to set where I manually turn them on. Why does it have auto? Well, been told by service manager that they cannot fix any when everything is working. Have produce videos and still tell me some cars are sensitive. They give me loaners and they dont ever experience the sensitivity my car has. Now they told me they put a new sensor and guess what still having the same problem. Mr. ** manager of service department was very rude. Also I cannot get paperwork of the new sensor. I believe they just lied, so I am just imaging this...just because I am a woman and dont know anything. I will try getting a hold of someone at corporate office.

This past weekend I left my home in Central PA Saturday morning to drive up to Saugerties, NY to pick up my daughter where she was at a horse show with my parents and niece. I went to see her ride in her 1st show, then in the afternoon I intended to depart for Southern NJ. My wife is there for the summer with the kids and I drive back and forth. It was our wedding anniversary on Aug 4th, so I was headed there to celebrate with her.As I left Saugerties around 5pm on Saturday, my passenger rear tire blew out. Total blowout, with the wall of the tire torn. I called Land Rover roadside assistance because I couldnt find the spare. It was at that time I learned there is no spare in my car! Only a patch kit, which wasnt going to help me. LR roadside assistance said the only thing they were authorized to do was tow me North to Albany and then have the tire replaced Monday (2 days away). Because I wanted to get to Southern NJ, I had AAA tow the car to the nearest tire store. They believed they could get me on the road before they closed at 6p. When I got there and gave them the tire size 275/45 r21, they said, Thats a real unusual size. We dont have anything like that in stock. I spent the next two days calling around to tire centers in the greater NY metro area - no one has that tire in stock. Most never heard of that size. I was mystified that in one of the largest suburban metro areas of the world, I could not easily find the tire I needed when I had no spare. Did the designer of the truck not consider what might happen in the event of a blown tire? No spare, unique tire size... Off road machine??!! In the end we had to stay 2 extra days in a hotel, get towed 45 miles in the opposite direction of where we were headed, and pay Land Rovers premium prices on the tire to have it replaced. A flat tire, which should take 45 minutes to fix, took 2 -3 days with much expense, frustration and a missed anniversary.As a CEO of a mid-size company, Im familiar with customer service/customer experience architecture. I can only categorize my experience with Land Rover as policy driven and customer tone deaf. The Albany dealership was great. The Roadside Assistance was deplorable. A flat tire on $100,000 4x4 should not cause a 3-day delay... at least thats what my common logic tells me... Apparently not LR. To top it all off, the tow truck was 3 hours late on Monday. They detoured to pick up another accident before coming to us... Up until this point I loved the vehicle. After this incident my perception of Land Rover is not favorable and will likely not trade this Range Rover on another when the time comes. A problem is an opportunity to turn a customer into a fan. Unfortunately I am not. And I anticipate they will do nothing more to make me one.

Loud humming noise from the rear end started 400 miles after warranty was up. It will cost over 5K to repair. Zero covered. Land Rover does not stand behind this issue. You can google Land Rover rear differential problem and get thousands of issues. Just look at Land Rover’s only website. Land Rover has not done a recall on this issue or anything about it.

Just was pleased with the overall look and I would recommend my friends. Help out in a big way and look forward to the next time. Some site were not as great and didnt take the time to go the extra mile.

Land Rover has a lot of different selection of cars on their car lot. I think I made a good decision based on the price and the selection that they currently had on hand. They have the most up to date cars on the market. They dont have any junk and they can only sell the best since they do ask for a lot of money as a down payment. They let you upgrade your car just as long as you have the money to do it. You can customize your car too for your style. I like the way it makes me feel. You can fit all that you need to fit. There is a lot of passengers room as well as trunk space. You can carry all your luggage and extras you may need to bring with you.

Updated on 01/23/2020: Leased brand new 2017 Land Rover Discovery HSE TD6 AWD. Family of 6 so we need to have the third row and this vehicle promised to combine comfort, reliability, and luxury. None of those things were true. The vehicle was delivered to us with the interior drivers door panel detached and hanging from wires. Windows would not open and radio/information panel acting weird. Problems were repaired only to have water coming from upper center console leaking into cabin two weeks later. 10 days to repair. Few weeks later car starts to surge and vibrate loudly when we travelled more than 65 miles/hr. Another few weeks of repair. Over the past 26 months of ownership problems have ranged from the annoying to the absurd: -leaky windshield/sunroof (3 times repaired and still leaking) -electrical glitches with entertainment console -hood cable snapped twice - one time the vehicle would not start because I had to add DEF fluid but couldnt open the hood to add it! -car found dead and unresponsive on driveway needing to be hauled away by dealership on a flatbed because they couldnt even open the doors (never was given a reason as to what caused this other than theyve never seen this before) -defrost fan screaming when turned to max (blower fan changed out twice) -vehicle groans after 65 miles/hr and the noise is so loud the driver and front passenger need to raise their voices to speak to each other (problem still exists even though weve taken car in 6 times for repair - service says they have no idea) -windshield wipers messed up -whistling noise in cabin when on highway - service cant find air leak-condensation inside cabin every day making everything moist and stickySave yourself the hassle and aggravation. Most frustrating, annoying vehicle experience Ive ever came across. Dealership was zero help and never proposed any solutions or resolve. Ive spoken to the general, manager, service manager, sales team and they all shrug tell me ride out my lease. I personally contacted Land Rover and expressed my distress on this and they spent 2 months researching this only to come back with the obvious that the vehicle is a dud. They agreed to purchase the vehicle from me (now only 11 months to go on the lease and most of the negative equity has been paid for by yours truly) BUT ONLY if I purchase a new vehicle from them. So I guess they figure they can treat their customers like crap and then try to force them to get stuck with another one of their crummy vehicles and do it all with a smile on their face and make it seem like they are doing you the favor. Screw Land Rover. Visit my site for more **.Original Review: Purchased a brand new 2017 Discovery HSE Diesel and it has been the worst vehicle. I’ve never written a review before but the public needs to be warned about these vehicles. Problems range from the annoying to the absurd. So far I’ve dealt with leaky windshields (yes, three times), leaky sunroof, water coming into the center console, door panels detaching from their clips and hanging by wires, electrical glitches that get “fixed” by magical updates which require 3 days in service, hood cable snapped twice, car battery dead even though car locked and sitting in driveway with no lights on (had to be hauled on flat bed - service department says they’ve never seen that before and no cause found but took them 3 weeks to get the car back to me), windshield wiper issues, acceleration issues in cold weather, surging when speed hits 60 km/hr, no heat, defrost fan screaming when set to max and I’m sure half a dozen other issues that I’ve forgotten. Save yourself the pain and anguish. This car has spent months in service. It is the worst vehicle made in the last 2 decades.

I have a Land Rover 2015 LR2 which Im happy with all of its features though I want to upgrade to the 2016 LR4 because I travel through mountains a lot for business. Its standard features are 4 doors 4 wheel drive, built in GPS, full stereo with CD player and hook up ports for phones and USB, heated front and rear seats and trailer hitch hookup. Really great for winter drive. You have a personalized key entry with key or thumbprint. You can program radio with a subscription to satellite radio. Rear tire hookup on back of vehicle. Plate covers included. I have a large family so this fits everyone including our dog. Me, my wife, three kids and the dog so six of us are comfortable though you could still fit one more person.

The brakes wear warning came on at 27100 km. I drive mostly highway and I am very light on the brakes, so when I saw the warning I ignored and thought it is false alarm. A week later, light disappeared. Drove for another week, warning brake light came on again. Kept driving, but the light stayed on. By that time I had 28000 km, so I decided to take it to my local garage and let him check the brakes.I was told that the rear brake pads are completely gone and rotors were rusted, so I asked if this is normal and mechanic answer was NO WAY. He explained that the front brakes do most of the work and to have rear brakes completely worn out is extremely unusual. He went on to say that they must have been faulty brakes. I called the dealer which is Thornhill Land Rover and talked to the service manager Sandro who told me that this is normal and depends on my style of driving, in other words SOL.I called Land Rover Canada after spending 20 min on the phone with some dim light lady. She decided after consulting with someone else that it is wear and there is nothing they can do for me. So I am sorry to say that after driving BMW for 15 years switching to Land Rover Discovery 2016 was the biggest mistake. My previous BMW all of them I drove to 65000 km and never replaced or seen brake lights come on. For all of you who are thinking or considering buying this car save your money and headache and stay away. Its a lemon and neither the company nor the dealers care.

Dealership had my car for four months and returned it with numerous issues just to get their loaner back and shove the car out the door. Came back with a busted windshield, door handle, tire pressure and balance issues as well as a filthy interior. They likely broke the windshield when they removed it to replace the front harness but say it was a poorly repaired recall item from the past. They told me to bring back their loaner and go rent a car and pay for it out of pocket. They offered first to pay my lodging since the delayed parts derailed my travel, then rescinded the offer. The owner even said that I must have done something to it to cause a 2016 Evoque with only 30K miles to completely fail. I assure you, my use of the vehicle has been quite tame, even outright boring compared with the shenanigans you see on the Land Rover Commercials.Land Rover has lost what would have been a customer for life. I fell in love with this beautiful car but its beauty belied the many problems under the surface. Land Rover cares zero for their customers or their brand and youre best off to bring your money to another dealer who cares about their brand and their customers. I spent many years in customer service and can say I have never been treated so poorly.

Driveshaft broke on my 2003 Land Rover Discovery. There is a recall for the 2003 Range Rover for the same problem, same year for the truck but the recall doesnt exist for the Discovery! Numerous complaints are all over the internet regarding the same issue! Land Rover refuses to do anything about it. In fact, the person I spoke to at Land Rover said Im not really sure what you should do?” really?I reported a complaint to National Highway Traffic Safety Administration (NHTSA) who will investigate the number of problems and complaints with the hopes of having a recall issued. I am not very happy with Land Rover!

BUYER BEWARE!!! Horrible Customer Service, rude, intentionally evasive and misleading!!!! Discounts quoted changes without explanation hoping the buyer won’t notice. When asked they lie, become evasive and simply make it hard to do business with. Be careful when dealing with Seth and Devin.

Car 16 months old to me - 29k miles only - driving in commuter traffic and had black smoke from bonnet. Took to land rover and will not honor the warranty as clutch wear was due to incorrect operation! I have had Vauxhall and Audi previously and driven over 100k miles and still no problems. So much for prestige vehicle. £1500 bill on the way!!!!!

Dealer service is extremely poor. Terrible customer service, communication and turn times. Corporate is arrogant, like they are doing you a favor. Purchased new at dealer and serviced at dealer. Multiple expensive repairs. Never purchasing another.

Numerous problems with turbo not engaging. Several trips to dealership for computer resets etc. ** from the sales/service folks. Still left hanging in traffic with accelerator pressed, no response, then kick in and thrown back in seat. Most dangerous vehicle ever. Horns continuously blowing because I wont go at stop lights. Random overhead lights come on for no reason. If your brakes get close to 50% worn, you must replace the rotors! So Im about $1k into brakes at 34000 miles. Pretty is all its got going for it. Place that sold it to me for 41k offered me 31k 10000 miles later. And it still wont accelerate! Waiting on recall or to invoke the Lemon Law. Land rover service is so far behind BMW as to be in another category altogether. The L for luxury actually stands for Lemon when it comes to Evoque! I want my $$$ back!

I purchased a 2008 Range Rover HSE. Car started making loud rapping sound from engine compartment. No warning or service lights are on. Had car towed to where all service had been done, Land Rover of North Hills in Pittsburgh. Was told that no oil registered on dipstick and that low oil light was now on but no service reminder light is on. Check of records shows last oil service was done there 40,000 miles/16 mo. ago. Inspection of car at dealer shows oil full 10,000 mi/5 mo ago. Advised to get new engine at my expense. I feel dealer/manufacturer bear some responsibility because service light/low oil light never came on and argue that most customers have several cars and rely on these lights to keep track of service intervals. Dealer and Land Rover International feel you cannot rely on the lights and have to keep track of service intervals and oil level yourself.

While driving home, the engine revved up, an engine light came on and vehicle died. I had it towed to Land Rover dealer in Maryland, and was told the engine locked and the vehicle needed a new engine. Extended warranty took care of a refurbished engine after being in the shop for a month. After replacement of the engine, light and revving continued. The vehicle has been in the shop over 15 times for engine light issues. I even had a new wiring harness placed on the vehicle for $1100. The engine light came back on three weeks later. After randomly speaking to people who I come across with the same vehicle, I discovered that the engine light is a common problem. One man told me his engine light has been on for 3 years. WOW!!!

Land Rover has a variety of styles to meet everyones needs. They bring a more rugged 4x4 type feel to a stylish innovative vehicle and you no longer have to sacrifice style to drive a 4x4. Excellent stereo systems come standard and the air shocks that were on the car provide a awesome ride. Theres a leather interior, and plenty of plug-in ports for phones etc. And the sun roof/moon roof is great. There are plenty of options for everyone from the businessman/businesswoman to the avid 4x4 enthusiast. There are also options from stereo to heated seats. I have twins and a 9-year-old so I had to have plenty of room! This was the best vehicle! Can handle the double stroller and all the football/baseball equipment from my oldest.

Traded in my 2016 RR Diesel on 2018 HSE. Wish I could get my 2016 back. The 2018 has been problematic from day 1 regarding the electronic display. Has been in 3 times for repairs and each time, they magically have an update that will fix it all. Still having issues. Now, unless I wait until the disclaimer screen shows up on the screen before putting in reverse I get a TEENY TINY camera. The car also takes 30 seconds for it to engage in reverse AND many times the back up camera will not shut off for MILES. The last upgrade got me Apple CarPlay which I hate!!!! UGH, what happened? I was so excited that my 2016 had ZERO issues and now so disappointed in my 2018! What a mess! Land Rover doesnt seem to have a clue how to fix this issue.

Never had such a money pit for a car. Avoid like the plague. Lots of ownership experience with high end/luxury cars--Volvo, Lexus, Cadillac Escalade, Mercedes. Less than two years ago we bought our first Land Rover LR4, brand new. Tires lasted 12,000 miles, brakes and rotors failed at 22,000 miles (today). On top of that, put close to $3,000 into it for regular maintenance checks. In less than two years. Outrageous.