I have been having a problem with my car since I bought it brand new. First incident occurred a week after buying my car at Sandton Auto. I had a problem with my brake pads. They were very noisy and couldn’t brake properly and got to a point where they had to be change within less than a month of buying a brand new car. After that, everything else was wrong in that car. Just after 2 months it started to have this noise in front - could be in the engine, I don’t know. I had to go home (Eastern Cape) so I couldn’t bring the car in. When I came back, I took my car to Zambezi Auto as I am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 to 3 days.I went to collect the car and just before I got home the same day, the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind you, that this is my only car, I just cannot afford to be taking it in where I can’t even get a loan car or any kind of assistance in terms of transport to and from work. My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then I went to collect my car again and the problem was still there. The noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where I had to tuck them in. This is a new BMW car for God’s sake.I had to travel to Swaziland, so I was away for a month. When I came back, I had a tire bust and my car was towed to Menlyn Auto. Then, I told them as well about the problem. They looked at it as well and tried to fix it, but no luck. They said there was a new part that was needed and ordered it. And again I had to be car-less for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again, they chopped and changed whatever it was, but still the first day of me collecting the car the noise was there.I called them and told them as well, but nothing happened. I decided to bring it to the dealer I bought it from, which is Sandton Auto. I came with my problem and explained to the manager the whole story and the fact that if I bring my car in, I will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). It stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong. They changed something as well and also when I went to collect the car, the noise was there before I could even get to the robot near them. I called them again and told them that whatever they did, it didn’t work because now the noise is getting worse.They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things, but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings. This is what they told me and they didn’t know why because when they check the key, there was nothing. They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise I was talking about and he told me, Oh, that is a piece of cake. I can fix that easy.” This I couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now, this is the third time in Sandton Auto. The car was booked in for about 3 days now.The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out: 1. The speakers were damaged. I can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it). 3. I told them that the car sometimes doesn’t start, it just keeps quiet for a while. And this was looked at. Again, I had to leave my car there till the morning so that they can try and start it in the morning for testing (no loan car). 4. The brake pad’s noise is back (and the car was just serviced).5. The noise is worse than ever.I spoke to one of the employees there. She told me that this is a problem that they are experiencing in all BMWs. And she told me that BMW SA is aware of this problem. Most of the 320 I have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.So after that time I was told that they have to order a new fan for my car and change the entire fan system. This one was a masterpiece. I was asked where I bought the car by someone who was helping me there. I told them that I bought the car there by them and according to me the car was brand new. The reason why he asked this was because the car didn’t look like it was new and the PDC was not a BMW PDC. Wow - that’s what I said. I just said, “Wow.”This was a shock and I am asking myself lots of questions: 1. Could this be an old BMW car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something?Really looking at it: is this possible? So right now I am still waiting for a call (which I don’t think I will get as it’s been 2 weeks already) for the fan and an explanation on the PDC. And right now the PDC is faulty for real. It beeps when you are too close to something. I really don’t know what to do in this situation. I don’t feel like I am driving a new car at all. As I travel a lot, I’m afraid that my car will soon be in 100,000 km where I won’t have the privilege of just taking the car in. I don’t have time to leave my car with the dealer anymore as I have proven that this problem cannot be fixed. I am tired of complaining and being stranded in terms of transport and worrying if this beautiful BMW 320 M Sport car cannot just stop in the middle of the road. Can someone out there help me, please?

Bought new BMW X5 3.0l 2002 in October 2001. Total out-of-pocket repair costs about $21,000. Best version of the X5 BMW made and dream to drive. Only shortcoming is modern safety systems - some can be retrofitted if desired.

I contacted, and posted my concerns on the web site about the fact that there is no glove box actuator motor available when it goes bad. The hardtop convertible has an automatic locking glove box actuator motor that locks when you lock the vehicle. If you want to fix the problem, get this, you have to order the ENTIRE glove box, which includes the air bag. German engineering is CRAP.

The car is beautiful, the customer service is bad. I called when my first lease is up. After so many calls, I thought we solved the problem. I leased another one and everything was okay. Now I tried to lease another one, because my 2017 lease ended. They are telling me that I owed them money from 2014 lease. I called to resolve the issue, they were rude and arguing. They keep telling me different stories. I do not recommend it at all. I think i am going bake to Audi. I tried them before, they were a lot better.

I recently visited the BMW service center in about my 2007 BMW 525i, 58K old car. It stalled on the road with a huge cloud of smoke behind the car on the coldest day of the winter and I had to tow the vehicle to the service center. I did not get an appointment initially. I was told it would take at least couple of days to see the vehicle. I had no choice but leaving the vehicle at the service center. It took 10 days to get my vehicle back. I did not get the vehicle completely fixed and problem free. Nobody trust the owner of the car when I said I never found a single problem till it was stalled on the road.I was charged $2k initially. When I asked for the bad spark plugs which were replaced as part of the process, I was told they were disposed, then the representative went inside and found unused parts lying around the car and reduced that part price from the $2k he initially charged and gave me a new receipt. If I had not asked for spark plugs, I would have paid $2k and returned losing my money for the unused parts brought as part of my invoice. I am not confident if they have really replaced the parts that they are saying they did as part of the service contract.Now my car makes a chopper sound. It rattles like a old car out from the junk yard. The service manager says it could have existed before and it is continuing which is not true as nobody trust the car owner. The service guy told me that my engine is hydro locked and says that he never saw such problem in his entire experience and says that he do not know how to fix this. I am left to live with the problem. I smell the burnt odor when I drive. I do not know if it is a major problem or not. I was told if I drive the car for 1000 miles, the burnt smell will go away.One more surprising thing is, I was told they removed the entire engine oil from the engine. When they did that, is it not their responsibility to fill it back to normal level? They did not do it and told me I have to drive at least 1000 miles do get rid of the burnt smell and delivered the car. I took the car home, before I reached home it threw an error message saying the Engine Oil Levels are below minimum. What kind of service is that? Do they want to ruin my car and make me buy a new one or leave the car for more repairs and get looted? When I contacted the service center about the Engine Oil Levels, service manager asks me to come down to top off with one quart of oil. I asked him how can they deliver the car with engine oils at so minimum levels after service? I got no satisfactory answer. I have to leave the car for half day at the service center requesting (begging would be a right word here) to service my car paying $120+ more.I have no peace of mind with the car. All these problems clearly state that if you are out of warranty, just sell the car and get rid of the hassles. 58k on my car shows that it is still a baby. But the problems on the car are very scary. It is just the appearance and from inside BMW is the most problematic car I have ever experienced. I have to always worry about the battery draining because of the continuous checking of computers. The display throws all sorts of problems. Some times it stops working. Display is not a wear out part so early. Why should a customer worry about the car all the time? I have gone thru the forums. A lot of problems with 525 series. Why dont you guys recall and fix the problems? Why should the customer suffer so much paying for all the hot fixes you forgot in the first place while releasing the model? I am a very good driver and I maintain the cars very perfectly servicing them every 5k miles and taking good care. I have a Honda Odyssey 2007 model. Hassle free, not a single problem till now. Cars should be like that, hassle free. BMW is proving that luxury is a pain and a hole in customer pocket.If BMW is trustworthy as it claims, then please fix my car with no additional costs, as you did not fix the problem in the first case, despite charging me so much money and time. I hope someone will respond positively to this painful email. If not I will definitely will not buy a BMW in my life again and would not recommend to anyone. It is really painful knowing that BMW is so poorly serving customers not fixing the cars problems properly and driving customers to buy new cars.

I bought a new 335i convertible with run-flat tires in June of 2009. I drive it daily and at present, have 35k on the odometer. The car has had five cracked wheels (about $850 each) and eight premature tire blowouts or bubbles ($400 each) and all from normal potholes that are a routine part of life in the New York commuter world.BMW covers none of the expense and my complaints to Mt Kisco BMW and BMW North America have been met with sympathetic acknowledgements but no willingness to help in any way. Ive spoken to the service manager at Mt Kisco and he listened politely and said that he would try to help, but then never got back to me. Ive been driving the same commute daily for twenty years and never had a blowout or a wheel crack on my two previous Jaguars. In my opinion, the car isnt fit for the road. The wheel/tire combination is faulty and BMW has left me hanging out to dry. Never again, BMW.

After receiving a recall letter from BMW for the brake vacuum pump (recall campaign no. 10v-446), I took the car to Crevier BMW but was told they didnt have the part. I never heard back from Crevier BMW, and I forgot about it until the brakes completely failed without warning. I had the car towed to the nearest dealer in Irvine. They replaced the vacuum supply line but not the vacuum pump. They recommended that I replace the leaking vacuum pump at my cost of over $900. The description of the problem included in the recall letter from BMW specifically indicates that the leak from the vacuum pump into the vacuum hose is the root of the problem. I spoke to Jody ** at BMW and she said that the recall is a federal mandate and this mandate only requires them to replace the line and not the pump.I have owned BMW cars for more than 12 years, you would think they would stand behind their product and keep a loyal customer happy. They truly do not care about the customer. They will only take care of the problem if the car is leased and/or under warranty, and even then, theyll put off the work until the car is out of warranty.I have had a new 750Li since 2006. From the beginning, the engine oil light would come on and I would have to take the car in to be topped off. I kept asking why I had to do this so often and they assured me that it was normal for the 750. I had a new 745 before this car and I never had this problem. I didnt worry about it since there was no sign of a leak on my garage floor. Now that the car is out of warranty, they tell me that there is a leak.

I bought a brand new BMW 530i in 2004. Since I am an independent consultant in the software industry and often work at home, I dont drive that much so until yesterday, it has only about 80,000 miles on it. I was driving on a bridge in San Francisco Bay Area in a slow traffic yesterday, both transmission and engine burned down suddenly (with regular maintenance). The car has been giving me troubles from the first week after I bought it. Whenever I drove in slow traffic, the on board computer will show a warning to tell me Transmission Fault. I have to pull over to turn the engine off and turn it back on again; otherwise, I cant drive it.My BMW - I was told the three letters can be translated into Dont Touch Me into Chinese - finally dead yesterday. I paid $400 to tow it to a BMW (dont touch me!) dealership near where I live, and just got a call from them and told me the total cost to repair is more than $16,000. I am filling a form online to donate the BMW junk to a charity now. In my will, I will ask my son not to buy Dont touch me in his life, and ask him to tell his son not to do so neither.

On 08th of September I collected brand new BMW X1 (my dream car), sDrive16d SE N47 2.0, GU64EVC from your dealership. The car is defective and the faults are: 1. Very stiff reverse gear (due to this now I am suffering from a tennis elbow on my left hand). 2. The In car sat nav system which cost me 890.00 (low volume mainly when driving in motorways & giving wrong directions). My TomTom sat nav, which I bought for 200.00 is about 5 years old and have much more features and options than the pricy in car sat nav (if I have known this I would not buy it). 3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health). I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they cant find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

I leased a 2015 BMW 428I - I have had timely payment without interruptions. I have had very minor maintenance issues. BUT it seems as I have found myself with an ongoing to date unresolved electrical issue -- specific to the radio. I have take this car 5 times back to the dealer to no avail. I am without my car for days and sometime weeks. And it seems as if they cant get it right. As I am now again experiencing malfunctions yet again with the RADIO. I have exhausted all energy with this. My lease is up in two months --- I have opted to contact BMW and suggest/offer to at this point just return the car two months early as it makes no sense to again take the car back to the dealer for the SAME ongoing issue and have them keep the car for days and so thereafter have the same issue reappear.I was insulted and disappointed that I was offered to take the car back early without being charged for the last two months of the lease BUT only if I agreed to purchase another car... What a major insult to my current situation. I would have expected a prestigious establishment to OWN their LEMON and offer me an amicable solution enough to have me re-gain confidence in not only there product BUT the way that treat/satisfy their customers. After rejecting the horrible offer I was told they will revisit and have me wait until June 7th -- for my final answer. Very disappointing to say the least. My situation has been established by records of the amount of times this car has been worked on for the SAME issue. But yet they want me to wait an additional week. SHAME ON BMW USA.

I own a BMW 6 series. I have it in the shop right now with the convertible roof sensor issue. I have had this fixed 2x before. I had it scheduled in a different state a month ago but the BMW dealership said I had to get it fixed at the dealer that originally did the work. So I have brought it to that state and it is now a month later and my warranty expired the day before my appointment. BMW wants me to pay over $600.00 to repair a problem that I have had repaired twice already and so far they are not even honoring my warranty.

Less than a month ago I made a terrible decision of switching from Toyota to BMW. I was surprised to find that my new car is causing serious BACK issues on my body. I called BMW to request a car return or exchange they said no. Now I have a super expensive car that I can’t drive because if I keep driving it will cause serious back pain to develop on my body. I believe all sports models that have the seat low cause lower back issues. Shout me an email if anyone is experiencing similar issues with BMW.

Was recently informed by BMW they are no longer supporting BMW ASSIST which is a feature that INCLUDED (past tense) collision detection as well as stolen vehicle recovery along with other functionality such as being able to send Google directions to the vehicle. My X5 is a 2012 (!) vehicle!!! With all the BS advertising BMW has out there about how great their cars are and how safety is a great concern for their customers, trying to get an answer other than we are sorry for any disappointment this may cause you is totally and complete BS!The manner I found out about their decision to stop supporting these features is not because I purchased one of their vehicles (brand new) but because I noticed the ability to send directions to my vehicle was not working. Pretty pathetic manner to manage customer loyalty. BUYER BEWARE if buying a used BMW... UNDERSTAND CLEARLY your vehicle based on whatever year it may be (2013 BACK...??!) will not have important safety features such as collision detection nor stolen vehicle recovery... period. If I had not purchased an extended warranty to 100 K miles I would be selling this thing ASAP. Will be a cold day in hell before I purchase another vehicle from this company.

I purchased a used 328i from BMW of Columbia in Columbia SC. The first year I took it back for so many reasons. It was unbelievable. Yet it was suppose to be certified pre-owned. I have fibromyalgia and it was very frustrating for me. I lost all confidence in the car. I have depression, anxiety, and the car when bought only had 24,000 miles. The problems I had was not call for with a BMW.

I purchased a used 2009 BMW X5 with 9,000 miles two months ago from Coggin BMW in Fort Pierce, FL. Within a few weeks, there was a very strong fuel smell in and around the vehicle. Upon calling the dealership for the 3rd time, we were able to get an appointment 4 days later to have the vehicle looked at. The issue was a fuel leak around the fuel pump flange and melted plastic around the fuel pump electrical wire. This is a very dangerous situation that could have resulted in deadly consequences.I am very disappointed by the lack of urgency on the part of Coggin BMW to resolve this dangerous situation. Most of all, I am appalled at the fact that BMW North America would produce and sell a vehicle that would have this life threatening issue by 9,000 miles. I find it very disturbing that the issue is brushed aside unless there is a fire or catastrophic explosion due to the negligent manner in which BMW made this vehicle. I believe that I am not the only one who expects a company of BMWs stature to be free from serious problems like this, especially with a fairly new automobile.The dealership fixed the fuel leak and melted electrical wire issue but I am not confident that I am safe in this vehicle. I was not told why this problem happened and not sure if and when I will have another serious malfunction that could result in serious consequences. I do not feel safe in the vehicle and I have no confidence that BMW can provide a reliable, safe product. I also dont have confidence in the dealer network to provide a reliable and safe vehicle for me to drive.

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

I purchased a BMW 320d Highline from KUN Exclusive, Chennai. I took my car for a long drive - about 30 km drive from Chennai. I made an attempt to make a fast U-turn, for which I held the gear as a support, and as soon as I completed the turn, the gear knob came off with my hand. I was really shocked to see that. Pictures can be uploaded if necessary.

I have an BMW X1 2012. Its only 4 years and 100000 Km yet it already has leaking oil, leaking cooling system, leaking freon. My Honda civic 2005 so far has have no problems like that. Is an BMW better than a regular cheap Honda?

I have a 2013 BMW 328i with just under 40,000 miles. The fuel pump went out last Friday 6/15/2018. No excuse for a fuel pump going out at this point. It is still under the 50,000 mile warranty criteria, but over the time limit. I received no satisfaction from the dealer or BMW customer service for replacing the pump at no cost or reduced cost to me. Apparently BMW values dollars over customer service and reliability. Highly recommend against anyone purchasing a BMW.

I have recently bought a new BMW 335i GT from Patrick BMW. Before the purchase, I was told by the sales person that the advertised the car would provide the fuel economy of 20mpg in city and 30mpg on highway. Also, I was told that on an average, I would be getting around 24-25mpg as I live in suburbs. Ever since I bought the car, I was getting the fuel economy of around 17-18mpg. If I drive on highway, I am getting around 19-20mpg which is far less than what it is advertised and what I was told before the purchase. I have reached out to the BMW service multiple times but I was getting a constant response back from them saying that they couldnt find anything. As per the dealers advice, I have reached out to the BMW customer care hoping that I would get a solution from them. Its been more than 2 months since I have started interacting with BMW customer care and I have called them a number of times. Every time I call them, I am being told that someone from BMW North America service will look into the car and the dealer will schedule an appointment for that which has never happened in spite of multiple follow ups. I am completely fed up with this. It is clearly evident that there is something wrong with the car. I have got a car with a major flaw and nobody from BMW is even taking care of this in spite of multiple complaints.

Great power and very good fuel consumption. Very hard ride for an SUV due to the run-flat tyres. There is ample space for a spare so would be better with conventional tyres. Otherwise BMW is very well equipped and a pleasure to drive.

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

I have a 2009 BMW 3 series. I got a flat tire and was lucky to find a tire shop nearby. They did not have the tire for my car, so I called Roadside assistance to see how they could help me. They said I was entitled to a free tire and tire change, which was not true. So I agreed to have my car towed by a tow company, All About Automotive II on that Saturday night, until Monday morning when they would deliver it to Life Quality BMW Service Center. When I received my car back from the Life Quality BMW, the tire rims had been replaced on all four wheels with older, more damaged and dirtier rims, as if from a car that had been sitting in a dirty lot for years. I was outraged. I brought it to the attention of Life Quality, and their answer was that they could wash the car for me. These were not the original rims on the car. I foolishly believed that BMW would be working with a respectable tow company, even though when the company towed my car they did not take pictures of it, and one of the women who came to get the car was visibly a substance abuser. I was so foolish for trusting BMW. I put in a claim, and they denied it, without even trying to get evidence of my claim. I plan to continue fighting this case, but my advice to you is never to trust BMW roadside assistance.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I have recently bought myself a 530D BMW, FPJ875MP, from the Zambesi BMW dealership in Pretoria. I based my purchase on the following reasons; safety of my family, whom I believe we all value. I have always associated BMW with high standards in terms of safety and service delivery. This was still my opinion even after I purchased the vehicle. Looking back now, I feel the sales person did not portray the actual facts about the vehicle that was sold to me. If I purchased the vehicle from a private dealer then I understand the risk, however, I came to a reputable dealership to avoid any complications associated with purchasing vehicles from private owners or private dealerships.I work abroad for long periods at a time and last week, January 3, my wife was on her way back to Secunda, at night, on the N17 when the right rear wheel burst at 120km/hour, with other traffic around them. She managed to avoid a serious accident and bring the vehicle to a stop on the side of the road. This left my family stranded next to a location close to Carnival City. She was assisted by a stranger, who advised her to move the vehicle for safety reasons to the nearest bridge, where he assisted her to change the wheel. First and foremost, the salesman assured me that the vehicle had gone through the BMW Quality Assurance and that the vehicle had been serviced. I was not given any record of either. After a month, the service light came on, upon which we contacted the salesman. He advised me to bring the vehicle in for a service, which took one whole week. The spare wheel was taken out of the vehicle and not returned until we questioned the salesman. The salesman also promised us lock nuts for the vehicle upon purchase on which he has not delivered.On January 4, she went to a tire dealership, who on inspection, discovered that the wheels, both rear wheels were running on the wire on the inside and that being the reason for the tire ending up like it did. Upon purchasing this vehicle, the sales consultant informed me that he had placed two new tires on the vehicle and I am failing to understand how these could be worn out like it was over a couple of months. Both my wife and I are conservative drivers. Upon purchase of the vehicle, it had four run flats. However, when receiving the vehicle, he had placed the ordinary tires on the vehicle.Over and above everything, I purchased a BMW from a BMW dealership because I trust the brand and also associated it with quality. As you can imagine, my wife has lost faith in the brand as well as its representatives. She was shaken up by the incident and the lack of integrity from a sales point of view is very poor. I purchased this vehicle from a BMW dealership to avoid all the complications that I have not avoided. I now want to know, what you are going to do about it.

I purchased a BMW 228i from a authorized BMW dealer and right after one year with 12000 miles on it the original Pirelli tires on the car split from the sidewall. I know for sure that I didnt hit the curb or anything and the car is always garaged. When I spoke with BMW they said they cant do anything about it and you need to contact dealer. So I contact my deal and he said since you didnt purchased any tire warranty with us we cant do any thing and you need to pay $400 to replace the tire. Since it was important I went ahead and spend $400 for just one tire.Now its a month passed and the exactly same thing happened on another tire and this time I again contacted BMW asking if there is any manufacturing defect with the tire or wheels. They opened the case and asked me that we will take 3 days to revert back with the case. Its already 1 week passed and they never bother to revert back to me on whats going on with the case. Couple of days back I called customer service and they said its being assigned to the service manager Matt ** in BMW and if you want you can call at his extension otherwise he will revert back to you. I called at his extension 3 times. Left a voice message but they just dont bother to at least call me back and tell me we are working on it. It feels like they just dont care about they customers, not sure if they are working in the office or not. THE MOST PATHETIC customer service from such a big company.Now that not over, this time I went to discount tires for this tire issue and they said if you are at tread count lower than 2/32 (which is 8/32 since the new tires are at 10/32) since you purchase the new car which and if it is a run flat tires Pirelli (Original tires from BMW) will replace it for free and if the tread count is lower than that (8/32) it will calculated as pro rated basis. They called Pirelli themselves and give me after pro rated calculation. They gave me $100 back and also replaced it with new tires. Now when this happened to my another tire neither BMW or their authorized dealer (Ralph ** BMW), that you will get the pro rated amount back. It felt like Ive been cheated by BMW and their authorized dealer.

They sold a car that I returned with my car tracker unit. Since July 2011 they keep on telling that they will tell the current owner to bring the car so that they can remove it and get it fitted in my new car. Till today, they are not giving me back my tracker unit. What is frustrating is that they dont want to tell me the truth or maybe they lost it. I dont know, I just keep on waiting for them.

I have a 2009 BMW 535i with odometer reading at 17,000 miles (28,000 km). As result of defective battery terminal cables, it led to ongoing discharge of battery. Autohaus Graser, Pressath, Germany states now I must buy a new battery, which is nonfunctional due to being inappropriately discharged by the defective battery terminal cables (recent recall). Also, the electric water pump became defective as a result of electrical problems secondary to the defective battery cables and has to be replaced. I requested reimbursement for new battery and water pump as result of faulty battery terminal cables which led to electrical problems. I am overseas in Germany with my American Spec BMW, which was purchased new in Germany in October 2008, Pentagon Car Sales.

I have a BMW 2009 x5 4.8 and is unbelievable. The times I have been driving home with my kids and the engine fails, the # of times that I see the leak coming from the buttons, the turn, the lights on the sunroof, nonetheless how rough it has been running. I wish I only knew these were common. Just last week I received a letter that there was a recall of the fuel pump in my car. I took my car for service and they cannot still find what is going on because my car is one of the thousands with the engine failing. Its just excruciating to me that being my only vehicle for me and my kids. Why wouldnt BMW send us owners a notification of these problems in the engine before we spend so much money trying to find the problem without succeeding. This is outrageous.

Ordered a custom built leased 328i Luxury Line. After a few months of ownership, I noticed that the wood trim on the right rear door had a crack in it. Although it was minor, it could be felt and didnt want BMW to charge me when I turn in my lease. Went to South Motors BMW to tell them about the problem. The first service guy was an idiot who said that I should have bring up the problem earlier and that it was too late. Upset with this, I emailed BMW of NA included VIN, name, photos, and description.Within a week, I got a call from my the person who sold me that car saying that he was so sorry and to bring in the car for another look. I went back and was met by my salesman and service manager. He took photos and ordered the new part which they installed a week later. Apart from the first idiot service guy. I want to thank both BMW of NA, my salesman and the service manager for resolving this problem in a quick and responsible matter. On my 4th BMW and very satisfied. Car has been flawless since.

I bought a 2006 BMW 750i CPO. I bought the car with only 39000 miles on it. I have 67000 miles now. I was told the car had 6 years and 100000 miles of warranty on it. When I called about another problem with the car, was told the cars warranty had elapsed. I told them the car was warrantied until 2012. The dealer told me the car was bought in 2005 even though it is a 2006 model and that it had expired. I informed them that the sales person told me the car was warrantied until 2012 and not 2011. They will not honor any warranties. Since purchasing the car, I have been in the shop for Thermostat problem, lighting problem, fluid leak problem from transmission and coolant, steering column problem, etc. I called the dealer and National BMW and nobody will help me. The transmission now has a warning light. If I replace transmission it will cost $5k to $7K.

Purchased a CPO 2006 X3 with 13K on it in 2006. Car now has 103K on it. First time buy of a BMW for us. Have owned many different brands (Ford, GM, Dodge, Audi, Honda) and I have never had anywhere near the range of problems that the BMW has had with any of them. Car was back at the dealer every 3 months like clockwork over a 3 year period for a different failure each time. Everything was fixed under the extended warranty that comes with the CPO cars (thanks God!!) and the dealer has been very good at fixing each problem. But due to the wide variety of failures, whatever confidence I had in the ultimate driving machine is long gone. Car is used for commuting to work daily for my wife and has always been garaged. The list of failures fixed under warranty: Torn engine mount, Sunroof controller failed, heated steering wheel failed (which also required a new airbag due to chaffed wires in the steering wheel), failed engine computer, failed rear wiper motor, water in the high mounted LED brake light, failed drivers seat position memory module, rear passenger door lock failed, broken rear coil spring and there is an oil leak around the oil filter housing (something that I learned is very common and an $800 repair at the dealer). The things that I had to fix myself once the car came off warranty: Failed front drive shaft CV joint because the boot cracked and slung out all the grease and the other rear coil spring broke. While replacing the drive shaft I found that the steel used in the car is very cheap. I sheared off a bolt head like it was made of butter while removing the front suspension strut. BMW makes very nice cards out of very poor materials. The interior of the car is not holding up too well either. The seat vinyl is cracking and some of the bezels around the switches in the door panels are peeling off a layer of plastic. Last BMW Ill ever buy.

BMW recalled my car for a timing chain and tensioner. They also told me I had to put a new rocket cover back on so they charged me and put a new one on. Had the car back. Only done a few miles and now its knocking his brains out from the top of the engine. This car had no fault before they carried out any work so I got the car recovered back to Bmw and so far they not taking blame.

I have had a terrible experience with this 7 series. This car jerks at times giving me a Drive Train Malfunction and the car becomes extremely unstable. This has happened 2 - 3 times already since I bought this car. Service Center (BMW Murray Motors - Denver) says Fuel Injectors are bad and so this issue. They replace Fuel injectors and the problem comes back after 2 months. Extremely dissatisfied and angry. I am paying too much money every month and have no peace of mind. In addition to this issue I have had other issues as well. My first impression Car: Terrible Car. Please do not buy BMW!!!

I have a 2014 BMW 750iL Xdrive. When I come to a slow stop the car starts jerking in the last few seconds before stopping. If I take my foot off of the brake without stepping on the gas, it will jerk again for a few seconds until it get a little speed. I say slow stop above because it does not jerk when I come to a faster stop. I usually drive in Comfort+ mode with the auto Start Stop engine engine turned off. I have taken the car in several times now and still have the problem, and they seem to not have a clue what could be causing this. Never had this issue with any other car I have ever driven! Can anyone HELP?

Im a repeat owner of convertibles and on cooler days it is VERY common to place the heater on high when the top is down. I purchased a 2011 BMW 128i convertible with 30k miles in April 2014 and immediately discovered that when the heater was on very high or high for a period the radio will shut down and refuse to work. After an attempt (not knowing what that attempt was) to fix this car the dealer and BMW complaint division refuses to fix it or admit to a design FLAW. Has anyone else experienced this problem. My ADVICE to anyone thinking of buying a BMW convertible - check this out closely or shy away. They will not attempt to fix it nor admit it is a Design FLAW. It is REALLY inconvenient to drive in the cooler weather. Once the radio shuts down the heater must be turned off and returned to cool to continue listening to the radio. Never had this problem with any other convertibles. I will be selling this car!

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

I have a 2007 BMW 525. Its engine block was broken by driving over a road bump. I never heard of solid metal breaking, but it was required a new engine. Thanks to my insurance, they covered it as road hazard but my rates are up and had to pay $3000 out of pocket as deductible and related expenses. My friends still do not believe that it needed a new engine.

We purchased a CPO X50i from BMW about 14 months ago. Out of the 14 months, the vehicle has spent about 9 months in the dealership getting repaired. We’ve dealt with the typical drivetrain malfunction issues, which seems BMW techs aren’t well trained on how to fix. Each time that the vehicle would be picked up from service, within the day the same or new issue would occur. We even tried going to a different BMW dealership to see if we had better luck and my service advisor advised that I get rid of the car and there wasn’t anything else they can do. I finally contacted BMW North America and opened up a PUMA case. They claim to give me an update every week, yet I never get any updates. Bring the vehicle is t financed through BMW financial, we’ve been stuck having to make payments for a vehicle that isn’t in any operating conditions.In fact, twice the vehicle had heavy smoke and started to heat up, where the smoke was going into the cabin. I was driving with my son, who was scared for his life as we thought the vehicle was about to catch on fire. Being we were driving on the highway, it would be some time till I could pull over to safety. BMW NA asked us for our financials and contract for the vehicle purchase, but nothing has been done. We have officially been consistently in a loaner for over 5 months. I’m sick of it, it’s not fair to us, yet we have to pay the price. We have a 2016 Mercedes S550 and it’s our 3rd one, and no issues. We also had a 2012 BMW 750 and similar issues. I’m giving BMW 2 weeks to make this right.

I chose BMW S3 because, although roomy enough for my family of five, it still feels more sporty than mini SUV. I love the sunroof, the leather seats, and other features that make it feel like a true luxury vehicle with great engineering. However, I dont like that maintenance and repair can be very costly. Also, the ride is a little jarring, and not as smooth as I would like. Nevertheless, I have really enjoyed driving my car. The control, and, road handling are amazing. The pick up is phenomenal, the steering is clean and tight, the ease and power of driving it make even boring tasks desirable. Its a great driving experience.

Share my unfortunate experience with BMW quality! I bought a BMW X1 about 4 years 9 months ago. Troubles started just after bought it. This and that warning lights came up often. After about one year, the battery drains all the time, have to replace the whole electric and battery system. A few weeks ago, just about 9 months out of the warranty, I drove it to Utah for a vacation. When I drove back home, it broke down in a city with transmission malfunction warning on the way. I have to tow it to the city BMW service for repair. After spent more than $1200, I still cannot drive it back home. It needs to replace the transmission, costs more than $11000. Left me with no other options, I have to sell it to the BMW dealer cheap and rent a car back home! This car only has 47000 miles, the transmission is gone!

Engine rebuild after 110,000 miles - Heres the scenario. I was driving home from work and a yellow thermometer lit up on the display screen and in less than 10 seconds, a red thermometer was displayed. I pulled off the freeway and immediately felt the lack of power in the car. It felt like I was driving a 4 cylinder car. There was never any warning of low fluids or overheating before this. I filled it with BMW coolant and drove it to my mechanic. While I was driving to the mechanic, I got a low fluid warning, yellow thermometer and red thermometer within 30 seconds. My mechanic took a look at it and I have a blown head gasket, which is costing me $2200. Ive owned the car since day one and have kept up with all the maintenance, with one year out of warranty. I didnt expect this to happen. BMW has to add temperature gauges to their center display. I had no knowledge that my engine was overheating or that I was low on fluid until it was too late. Im out $2,200 and need to find alternative transportation while my car is being repaired. At this point, I would not recommend a BMW for anyone.

I purchased a 2015 BMW 435i brand new. I purchased all the extended warranties and maintenance packages. Since 2017 I have had an ongoing issue with the car not starting. It happens when least expected. I have replaced the battery 3 times in the last year. The last time it was in for repair I was told that they could not replicate the problem. So basically BMW cannot fix their own product. I was so frustrated. I told my service advisor that if they can’t fix it then no one can! No one cared! I called customer relations to No avail.I thought I would be able to keep this car for many years to come but due to its unreliability, I had to trade it in for a completely different brand. I lost tens of thousands of dollars! Last but not least, I called the finance department to get a refund on what was left of the extended warranties only to find out that many of them are no refundable! I will tell anyone who will listen, do NOT purchase any of these vehicles, they are not the quality that they are marketed to be. I know at least three other people who have had multiple problems with various models. One of which sued with lemon law and got another vehicle. I did not want another vehicle, I just wanted them to fix mine! This was a VERY expensive lesson learned.

Sought a remedy to this issue having a bumper to bumper warranty. BMW of Albany refused to earnestly deal with discoloration of the interior. After several interior cleaning the seats and panels has darken and door panels appears to fold into little ripples in upper and lower areas.

I own an 08 BMW 4S with 65,000 miles. The GPS failed and the dealer priced the repair at $1,435 to repair it. Need I say more? $1,435 to fix a GPS when Google Maps on my I-phone has a better GPS than the car did. Called BMW USA and they told me they could offer no help. This could be the last time I purchase a BMW. The Dealer is fantastic and the service specialist Terrance ** is top notch.

I took my car in to Momentum BMW for one thing (running out of gas due to defective fuel sensor) and my car died on me the day I picked it up from service. I took it back and they said they fixed the problem which was caused by an oil pan leak. Picked the car up again and drove to work for it to die on me again. I had it towed back in to the service center and they came back with a report of sludge in the engine. I was told I needed a new engine that would cost up to $10K. Even though my car wasnt doing this before Momentum BMW repaired it, I tried to comply. I supplied receipt from outside service and they rejected it because they didnt like the receipt format. Im not sure that they even submitted other receipts of service done at BMW. When asked what was submitted, I was told they couldnt release that information. Ive been given the runaround. Ive been a loaner car for 2 months. Ive been treated like a liar and devalued as a customer.

On 17 December 2015, my wife brought our 2011 BMW X5 to Elite BMW in Ottawa due to low coolant light appearing on the cluster. The dealership conducted almost two-hour diagnosis and determined that our vehicle requires a new water pump, thermostat and some oil gasket. The job should have been finished at the end of the day and my wife was waiting a phone call to pick up the vehicle. My wife did not receive the phone call and now it was 18 December 2015, 2 PM. My wife called to the dealership querying the vehicle. She was put on hold and then the dealership promised to call her back. My wife did not hear anything and then she called over one hour later again, now the dealership admitted that there has been a problem with our vehicle. In the process of repairs (i.e replacing water pump, thermostat and engine oil gasket and oil), the technician during is test drive (at least the dealership report states) had seized the engine. The technician had completed the work and replaced the engine oil (as they say) and was in process conducting the road test when the engine seized. Now the dealer is denying their responsibility and is suggesting us to buy replacement engine? How generous, they are even helping us to find cheaper used engine? Dont we have laws in Canada? This should not be even a question, i.e. you broke it, you bought it. Elite BMW is now working with BMW Canada and in preliminary discussion, BMW agrees to cover off 60% of the cost and the rest is collected from the customer based on the general manager, as the dealership is trying to wash their responsibility of the accident. The whole accident is tarnishing the BMW brand. The way situation is handled is less than it is expected of the brand. This is cheap shot and poor representation of the brand and is turning off customers and investors from the brand. Mierins Automotive Group, especially Elite BMW is keeping their promise: creating a dealership experience like no other. The truth does not lie in words rather than actions. Indeed BMW military appreciation program is to sell smiling in front of you and stab you on the back - thank you BMW Canada and Mierins Automotive Group! We provided the complaint letter to the service manager (Isabelle), basically stating that you broke it, you bought it. The BMW Canada agrees to cover off 60% of the cost of the engine rebuild and the dealership and the general manager and the service manager deny their role to the cause of the damage. The general manager offered the engine rebuild for approx 15,000 CAD, which we have doubts as the technicians failed the water pump replacement. In a discussion with the senior technician, he mentioned that the dealership have difficulties to find and retain technologically incline technicians as BMWs are challenging vehicles to maintain and repair. We as consumers should have rights and laws protecting us. When a vehicle is left to the dealerships care, it should be returned minimum at the same condition it was left there. We are a military family and protecting this country and its citizens and this is the thank you for the service from its citizens as return.

I have 316I model 2010. Although PM services are being performed at BMW service center as per BMW manual, but while driving, Ive discovered that air condition is not working. Cairo BMW service center informed me that the coolant has to be replaced. Im wondering that an expensive car manufactured by reputable company, an important part gets faulty within 3 years after 42,000 km which is not happening in cheap cars. The problem is not only the cost of replacement but what hurts me is driving long way in sandy and hot weather with no AC and the cost of renting a car while my BMW is being fixed. This makes me hesitant to depend on my BMW car again, although it is not the case with BMW brand name. Please advise what to do. Thank you and looking forward to hearing from you.

I love BMW and always will. It’s best car in the world. I’ve bought a BMW 320msport convertible 7 months ago and one day when I used the headlight washer on the motor way, they blew off. After checking on the web, I found that it’s a common fault. It’s in a BMW forum. You can check them. Many people said that BMW done theirs as a courtesy and now BMW are doing it under warranty. But my dealer wants to charge me. My reg # is **. It’s a common fault and I am not happy to pay for mine. Why are they blowing off?

I leased 2014 328i since Feb. 2014 and has 4600 miles on it and just went to BMW service for the fourth time with same issues. First they cant duplicate the issue then second time foreman got into my car and verified the noise. Third time, they could not verify again when the noise still continues and fourth time, I decide to take it to different BMW service center and the mechanic sat with me and verified the noise is there and wrote on service report. But, as I picking it up the noise were still there and I notified BMW north America but no response. What should I do? Should I hire a lawyer? Or is it something I can deal with BMW North America?

I have 2014 X3 since 2018 and the problems start 2020 after expired of extended guarantee period of course. Same problem 3 times. Same service station which is Oregon Bmw in Halifax Canada but they didnt completely solve my problem but l pay every attempt, called to head office of bmw Canada. They also say that, You should pay every step of maintenance even we couldnt find anything. So my car almost new now because they changed many parts and still same problem. I dont want to use this car anymore.

I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a luxury car dealership. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10am from work and I was being handled by a service adviser Andrew ** reporting to service manager Ricardo **. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my cars status every few minutes but at least 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers.I finally get a call from Andrew (this was after my multiple calls, voicemails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15pm and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill.I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer. This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo ** who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7pm Monday evening to apologize and say that he expects his staff to at least communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car.Tuesday a.m. (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 min drive), Carlos at their shuttle desk told me he would have someone at 3pm to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carlos again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins?? At that time, it would have been maybe 4:30 p.m. or more. There was no apology or remorse from Carlos either at that point.So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours. Again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew ** in terms of any voicemail or emails? When I left, I had a letter attached to my receipt that asked to provide a customer feedback from their client experience manager Erika **. I left her a detailed voice message yesterday about my experience on my way back home, but another example where the manager has not gotten back to me at all.I feel the issue seems to be with the team there where they don’t think their customers need to be treated with utmost priority and professionalism. Especially when there has been so much of an inconvenience and hassle for someone, there was no effort on their part to get back and try to make amends. This was one of the worst experience having to deal with a dealership in terms of communication and way they treat their customers. VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT.

We bought a used 2007 550I from Momentum Southwest Houston BMW. It were all lies from the start. The salesman tells us the car has to have special tires, which were on the car and they installed 2 of them. On the test drive, the salesman would not show us how to use the paddle shifters SMG 6 speed. After 6 weeks of begging for a manual and spare key, we finally got a manual and key which we had to pay for. The paddle shifters do not work, as well as the driver seat thigh support motor. One cold 40 degree morning, the check engine light comes on. When my wife got home, I put my scan tool on it. The thermostat is bad stuck open and we took it to dealer as we bought warranty. The warranty company says it does not cover all pre-existing conditions. I talked to the GM at the dealer and they offered to replace the seat motor and repair the paddle shifters for free. While it was there, they call and tell us that all front and rear control arms are bad and needed to be replaced. With an alignment of roughly $2100, I told them Ill take care of the thermostat and suspension. I install lift kits in trucks for a living, and the parts for MOOG are cheaper, but the dealer wants $1800 for parts. MOOG parts at retail are $249.00, I can do the math. We can take it back there for alignment if they dont try to jerk us around for something else. I wont probably buy another one. What a **. We drive off the lot, it depreciates and needs $5000.00 worth of repairs before we get it home.

In 2014 I decided I wanted to drive the ultimate driving machine. What a mistake. I asked my cousin who works at a dealership to locate something for me. In June 2014 I purchased my 2011 BMW 328i xdrive SULEV with 29k. I purchased extended warranty and Gap insurance for slightly over $30,000. I realized I overpaid but I was okay with it because I really wanted this vehicle. A few months into it my car began shaking violently and had a very rough idle. I had to replace spark plugs and coils. A few months after that it started having electrical problems. The car would turn off the heat, ac, radio, and lights. I had to replace an electrical module at 45k. I contacted BMW and they offered to pay 95%. I was satisfied until another few months went by and my car kept stalling, launching itself into traffic, shutting off and turning back on while I was on the highway, and wouldnt keep momentum. Turns out the fuel line broke off in my tank and I needed to replace the fuel tank at 50k. I called BMW again and they offered to replace it with only $250 out of my pocket... At this point I decided this car is a nightmare and I wanted out. Too upside down to replace it I decided Ive replaced enough and it should be good to go for a few years. NOW its idling rough again, hesitating to move and shaking violently once again. BMW offered me a $1,000 loyalty to trade out but dealerships are only offering $15,000 and I owe $26,000. For the age and mileage of this vehicle I should not have had it in the shop more than 5 times for serious maintenance. This car is a nightmare!!!! I would NEVER recommend BMW to friends or family members unless they dont mind having it in the shop more than on the road. Between electrical issues, faulty fuel pump/fuel line, coils, and an obnoxious ticking sound I have more of a headache than an ultimate driving machine. Its more like the ultimate pain in the butt. The cigarette lighter has never worked so I cannot plug in a GPS. When I have my ipod or Pandora playing the radio will randomly change the song or shut my music off and default to the radio. It also gets so hot that the radio stops working and says HIGH TEMP. It overheats and wont play music and turns off the AC or the heat randomly. For the price of these vehicles new and pre-owned they should not have THIS many issues. I have less than 65k on it and it constantly fails me. BMW is by far the worst vehicle I have ever owned. If youre considering a luxury brand try Lexus or Infiniti. BMWs are a waste of money!!

I had my car serviced and a day and a half later after I paid 1800.00 to fix it, the same lights came back on. I took it back and they tell me it cost another 11,000. If I knew it was going to cost that, I wouldve fixed it for the 1800. I also had a oil change and the same oil light coming on and they didnt put a sticker up for my next oil service. I feel like they took advantage of me being a woman. I have all the texts that the service guy was texting on my car for poor service they did.

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

We are in the market for a newer 3 series BMW sedan. Our current 2002 325i has 240k miles. I have been a faithful BMW owner since 1970. But after the problems with our 2002 325i engine I am not sure about BMWs in our future. Last April we on a road trip to visit our son in Asheville, NC with the intention of purchasing a 3 series BMW. Our experience at BMW of Asheville was not impressive. We found a car during a web search of BMW of Asheville website. We were greeted at the door, offered a drink of water and introduced to sales specialist. The car apparently had some theft and paint damage while at the dealership. So the car was in the paint shop. But after an hour we were getting annoyed having not seen or Sat in a car. Then I noticed our sales specialist jumping in the air with a key fob I assume trying to locate the car.With Millions of dollars in inventory it would seem simple, to note on the inventory number where it is located and status. The dealership giving us excuses just lowered our confidence in the dealership. In the future I hope customers find a different experience than we had. Still needing a newer car we are looking at a 2007 328i. But after reading the reviews posted here. I am seriously questioning what I am about to do. Can I just on faith that it will turn out okay. Or will the insensitivity of corporate wear me out!

I have owned several cars, and in the modern Era, the E60 535i started off with tons of trouble, along with my X6M. My E85 Z4 was an amazing car, even if it was not a drivers car with the electronic steering, but I loved it. I got the 535i as a daily driver. Water pumps (2), fuel pumps (2), disintegrating chargepipe, multiple injector replacements (2x had all of them replaced), the mystery 30ff error nobody can fix, the seat mat/airbag issue, the wastegate rattle and it would not be a BMW without a leaky valve cover gasket. There was always something wrong. So I bought an X6M a few months ago. Airbag recall, battery recall, injector recall... I have owned E30s, E9, E38, E39, E85 and an E31. Mostly trouble-free cars, then came the turbos and BMWs total inability to make a good engine that does not start causing issues, interiors that look dated and recalls that keep it parked more than I drive it. Even the driving experience has gone to hell.

I purchased a 2009 BMW 238i and on Sep 30 2011, I took it to get an oil change. I dropped it off, got a loner, and went to work. Before I dropped it off that morning, the car ran great, it had no ticking, no engine lights nor loss of power. I hadnt heard from BMW so I called them, they said that they had talked to BMW NA and I need to agree to them removing my valve cover, at my expense of $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4years/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW NA and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up.The check engine light came on and while I was on the highway, the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started, and I immediately got over to get off the highway. And as I pulled off the highway, the car suddenly shut off (no power). I barely made it off the road. It just shut off. I had to call for a tow. That weekend, the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW High-Pressure Fuel Pump Voluntary Emissions Recall and Voluntary Emissions and Safety Recalls, and tons of complaints about safety and how BMW terminates a lot of peoples warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

There are so many issues reported for this vehicle (BMW 745), they have become essentially worthless, so my issue is not with any particular problem as most have been stated already. My issue is that when is BMW going to be held accountable for not doing their own issued TSBs when the vehicle was in for service and still under warranty. Okay so now I will state a particular problem (like we need another). COLD CLIMATE CONDITIONS TSB S.I. B11 01 07 October 2007. In a nutshell it states that in cold weather conditions, the crank case ventilation valve may freeze causing a leaking oil filler cap, leaking or broken valve covers to complete engine failure. What does BMW mean by extremely cold climate conditions, by reviewing forums etc. where the problems have been reported. This extreme cold area appears to be anywhere that it might snow! Being located in central Alberta, Canada is now apparently the equivalent to being in the arctic circle, then again so it would appear for locations as far south as Michigan. One must wonder where the BMW engineers developed the car, my guess Germany, but alas it would appear that Germany must have been unseasonably warm during the testing of this engine. How this is not a mandated recall is beyond my comprehension. But wait it gets even worse! So the valve gaskets start to leak in fall of 2013, I take it in for the repair and the work is performed, but leak persists, then it is discovered that the BMW dealer here in Edmonton supplied, standard valve cover gaskets, not the gaskets referred to in the TSB issued in 2007. Being Edmonton, why would they even supply any gaskets, that were not cold weather approved. Its just not an issue with the 7 series as it also exists in the 6 and 5 series. When it comes to the X5 AWD, where does BMW think their North American customer base is... California? I am the original owner and the car has all off 114,000 Kilometers on it. Does BMW make a good car... no, do they care... no, would I ever buy another ....no. Would I recommend anyone buy one... no. Hopefully this complaint will be read by people doing research prior to purchase and they can avoid the incredible frustration of being a BMW owner.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

This is the worst car I have ever owned. Bought in 2001 for a hefty sum, and every year, some minor stuff had to be fixed (heater fan stopped working, windows would not roll up, door handles peeled off, roof dashboard lining all bubbled up...irritating small things that added up to quite a lot). The service engine soon indicator kept going on and off, and the dealer said there were faulty sensors that needed replacing for only 800 USD. This is about 6 months after I just paid close to 4K for 100K maintenance. Then yesterday, the transmission warning came on, and the car started driving like pedaling a bicycle uphill. The motor had such a hard time I took it straight to the dealer. I was told the gears on the transmission wore out! The car had one driver, who took it to all the required maintenance, and always drove it in auto mode. For the transmission to give up after 110,000 miles is expected of a BMW. I had a Camry that lasted me 15 years without a problem!!! I am really disappointed with this car. My advice -- Do not , NOT, NOT, buy this junkie car. I do not know what happened. I will never buy a BMW, will not take one even if it was offered to me!!! Done with this car, done with the dealer, done and totally pissed off with this company. Euro junk, german funk.

I have a 2008 328i BMW which I love. The problem I have and Im so upset about is the clicking or ticking noise. It is so embarrassing to go anywhere with a beautiful car and it tick so bad. Wherever I go people say, You need to check the oil. That sound terrible. I tell them I have the oil changed every time Im suppose to - it just ticks. Please help. I have put a lot of money in my car which I dont complain about because that comes along with having this car that I love. The guy that I take my car to said this clicking happen in the 2008 models. I think that should be something that BMW should stand behind. Please help, I dont have another $1000 or 2 to spend to fix a problem that you guys knew about. Thank you and again please help!

Your motor design is garbage. Where is luxury in worrying about the car breaking down? Designing a car to break at 90000 mi. Aluminium and steal gaskets are not compatible. Your whole motor and most cases car is garbage at 90000 mi. Simple saying you need to do, Make it simple stupid. Scrap the whole Vanos motors. Digital injection systems control the fuel. Not your stupid variable valve bull!

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

I bought an 18 month old BMW 520d 2010 version on the basis of the fuel economy stats of 60+ mpg on the open road and 44 mpg in urban areas. I purchased the car from Vines Approved BMW dealer in Guildford, Surrey, UK. In practice, the car is only giving me 40 mpg on the open road and 25 in urban areas. I was given an as new warranty from the dealer and they have fully checked the car and they say that all the parts work fine, .etc but the practical answer is that they dont. A gap of 20mpg between advertised and actual performance is simply not close enough to be ignored.My legal question relates to the product description being completely misleading in their advertising and now they are hiding behind parts performance rather than the operating performance that they sell the car on. I have asked for them to either buy the car back or give me compensation based upon actual performance relative to that which is promised and they have rejected me. I would be most interested to know if others have had similar experience and whether I have legal grounds to pursue them.

In 2011, I bought a 2010 550i gt with 10k miles from Global Imports and in the span of a year, It had ten service repairs on everything from oil consumption to pumps leaks drivetrain failures. Global trade assisted me out of that vehicle into another 2010 550i gt. Within one year this vehicle was sixteen times in repair shop with ongoing failure of vehicle. I am in negotiation with BMW of North America as they have admitted liability of their failed vehicles but they have a goal to profit from this and sell me another vehicle. I believe that two and a half years of constant repairs subjecting my family to stress, loss of time, loaner vehicles and a incident where we broke down on the busiest Atlanta freeway at high traffic time potentially deadly, is cause for BMW to offer a apology and as they stand by their Brand, they stand by myself the consumer and offer my family a new vehicle comparable to the features of the 550i gt minus the constant failed operations and performances.

Started with bald tires (VERY BALD, bands showing) at 7K miles. Going through tires every 7K miles. Engine light issues - they blamed the diesel version of the vehicle. Was in the shop for over a month on and off for that issue. Now the car has 25K miles and both brakes needed replacing, front & back. Trunk lid issues, driving alone and light comes on. Light wont go out and lid wont close. What a disappointment.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldnt have all the problems its been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldnt have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didnt come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.Engine stalls sometimes when first starting car in the a.m., door lock mechanism has broken a few times, and most of all: The car terrifies me on curvy roads on the freeway (cant have full control of the steering wheel during high speed curves on the freeway). I am terrified Im going to die in this car - Ive gone back to the dealer multiple times to tell them the steering wheel sticks on high speed turns and they only tell me they cant find the problem - because they arent looking for it!!! They just want my money and care less about fixing this car under the warranty. And I cant afford to get another car while saddled with this one or ruin my credit by dumping it because Im trying to buy a house. So I just avoid going far in this car or rent vehicles when I need to drive long distance. Ridiculous.But wait! Theres more! Every time I go make a payment online, the website is down or Im being asked to authenticate my same device I always use. Beyond annoying. I have to call customer service to pay, which is always a 20 min wait because their site never works. So EVERYONE is calling in and I go thru that EVERY MONTH just to pay my hard earned money for a car Im scared to drive! It has been a complete nightmare owning this car and BMW doesnt care. I have told my family if I die on any curvy roads to have the steering issue looked into and sue the daylights out of them. DO NOT BUY A BMW!

I had an issue with a BMW dealership - Coast BMW from San Luis Obispo to be precise. They have been dishonest and unreliable. Save yourself the time, go somewhere else. I contacted BMW customer relations [email protected] and after a few generic non-answer I was finally told the truth. You are on your own, BMW USA could not care less what happens in the so called BMW dealership. Here is the official response: “BMW Customer Relations and Services provides aftersales information on warranty, vehicle, and manufacturer-related inquiries. Unfortunately, we are unable to assist with information regarding vehicle sales. Since all sales are processed a fulfilled by the sales team at independently owned and operated authorized BMW centers, we recommend continuing to work directly with the sales manager at Coast BMW. The sales manager is in the best position to further assist you with your concerns. Thank you again for taking the time to write to us.

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because its an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.Copies of the emails are available for inspection.

This is a reply to Charles of Hobbs, NM: In regards to the gasoline smell, Charles, you need to replace your charcoal filter and make sure the rubber hoses are not cracked. Secondarily, when you fill up your car, stop pumping gas as soon as it clicks off. Dont fill it to the top; it overflows into your charcoal canister. You can find the part on bavauto.com or rockauto.com. Its very easy to replace.

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

This is another long history with the great BMW dealership! So one day Im enjoying my BMX X5, you all know what Im talking about. Get a new car, and its a good feeling! UNTIL!!!! You start to Experience Issues. I just got a new BMW and dont know mechanics so you have to take it to a dealership. Now I take it to Chapman BMW, And remember I have a 2003 X5 its the 4.4. They came out with a Estimate Bill for $7800. I was like what!!! So I work on cars for a living and I know they full of you know what, when they say that number. Cause I fixed most of their list for under $1300. They get you with their labor 1st, then the parts! In capital letters SHAME on you BMW!! So then after all the parts and time to fix her. 4 months later I start to Smell of burning coming into my vents also a noise coming from the rear and sound like my rear differential. So I take it to BMW and they tell me I have no leaks nothing burning, everything is great. Well I take the car back thinking that BMW knows what theyre talking about, WRONG!!! I smell it again so I call my service advisor to tell him the same thing. I smelled the same smell and I hear the same noise so I take it back. So then two weeks later they get back to me saying that my transmission is making that noise and that smell is my valve covers leaking onto my headers which I had just done my valve covers. Tell them really? But before this you said I was good with no leaks? I tell them off a little cause they have no clue what theyre doing! Well they do cause their Ripping off all of us these insane prices! Ill make it short now! I pay $798 to fix the Smell they said, and the Transmission is going out! They said! Get the car back two months later and what do you know I smell the smell again! I paid them to do a job to take care of the smell and see what that noise was. Well smell everybody is called the oil separator, I changed it for $30 and fixed it myself! The noise is my rear diff, like I had told them before but they said trans! They need to make things right for what we pay!

I had a leased 2008 328I. I lost a comfort key while walking the dog in the park. I traded that car in for a new leased 2011 328i. I confirmed with dealer BMW has 2008 vehicle. Now I am receiving phone calls stating I owe $287 for lost key to 08 vehicle.Talk about nickel and dime stuff, especially when Im in a newly leased BMW. Next time, I may go to Lexus, Audi or Mercedes. I dont appreciate the nickel and dime attitude going on in this country.

Our BMW M235i coupe, was involved in an accident, another car hit it from the back, so they are responsible. The car has been sitting in the body shop for over 2 months as it is missing one piece that BMW USA does not have available. They are not giving us any estimation as of when this piece will be ready but minimum it could be another month! And in the meantime not compensation for the lease payments while we are waiting for that piece from BMW! It is unbelievable that BMW leases cars that they dont have the all the spare parts available and they expect customers to continue renting a car until its ready! Over 3 months or more... Also their customer services is appalling! They dont bother to even be nice or understanding of the situation.

I recently submitted a survey of my recent visit to the local BMW dealership (Schafer BMW of Wilmington, NC). I stated that I had taken my vehicle (2011 X3) in for a problem with noise coming from the passenger side at speeds of 45-50 MPH. The dealership stated that they too heard the noise and it was due to the tires. With 30K miles on the tires and their recommendation, I purchased 4 new tires, had them balanced and a front end alignment. Two weeks later I noticed the same noise coming from the same location. I returned my vehicle to the same dealership and again stated that the same noise was coming from the same location even after purchasing 4 new tires with an out of pocket of expense of $850 for tires, mounting, balancing and front end alignment. The dealership now states the noise is coming from the exhaust and not the tires. The resolution is still pending and BMW Customer Relations and Assistance states that they cannot reimburse me for the tires or accept responsibility of the dealerships misdiagnosis. Help!

BMW North America did not want to fix the well known problems for BMW 328. The mechanic at the local BMW dealer said that the radio unit needs to be replaced. The car had a CPO and was within the CPO time frame and under 100,000 miles.

2007 BMW 550i transmission - People, if you having a rough shifting on your BMW, dont take it back to the dealer or no it is not your software. I ran into this problem with my BMW, I try everything, but checking the transmission fluids. AS you know BMW dont have dipstick and the computer is not going to tell you if you need to add the transmission fluid. The transmission have a shifting lever that go inside the transmission, over time it will go bad and that cause the transmission fluid to leak people dont realize that. So change the sleeve to keep it from leaking and add new fluid and you good to go and that how I fixed my transmission problem.

In May 2013, Pawan ** bought a pre-owned BMW (BMW 328i) UP 16BT 8989 and during the sale was assured by the group all other related papers are being transferred from the previous owner to Pawans name - never took place. Formal FIR lodged.

I have a 2015 BMW X5. I drove the car to a neighbors for a birthday party. It was daylight. The parking area for the house, which appeared flat, bordered on a hillside. I was (fortunately) alone. I turned off the engine; normally at that point the car goes into (P) park. I went to the back door on the drivers side and opened it to remove something, then closed the door. At that point the car began to roll, and over the next several seconds it picked up speed, then it went over the edge of the hill. There was, mercifully one lone tree which caused the car on the passenger side to crash and stop. When I subsequently went into the car and looked at the gear shift the transmission was in (N) neutral. I emphatically did not leave the car in neutral. There was approximately $15,000 damage to the car.I contacted BMW about this, really just to inform them. They wanted to inspect the car and the person I talked to at that time said they would consider paying the deductible on the insurance if they determined I was not at fault. This caused some delay but the inspection occurred. Needless to say, they called a couple of weeks later (my original contact had left the company) and said they had not promised anything (that was true); they would not take responsibility. This could have been a terrible accident. Had there been a child, a pet, or anyone else, in front of the car, or if I had walked in front of the car to open the passenger door on the other side--or walked back-- there would have been nothing to stop my getting run-over. I would not consider buying another BMW (this is our second, and generally I like the car a lot) if this problem is not somehow fixed.

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

I purchased brand new 2011 BMW 128i which they no longer make for the price you are only paying for the name not the quality of a good car. I had issue from the start with the front end still never figured out what the noise was coming from. I now have 75,000 miles on it in the garage every night regular maintenance and this year alone problem after problem - Oil pan gasket leak $842+, Valve cover gasket leak $802+. Blower and wires fried replaced $750+, Gasket on the housing for oil filter $800+, Front struts $1450+. These prices are from the dealer that I purchased the car from brand new at @35k - nice loyalty to repeat customers, time to go back to a Honda and not Keeler.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

Very confusing when they change network, they dont want to fix it. All BMW dealership tell you different stories. Customer relation is a joke, rude and obnoxious. This is my fourth Bimmer and customer service level is going down. I think BMW been losing money due to airbag recall, now network has change and dont want to correct this issue, very disappointed.

Since I bought my new 2007 BMW 530I in 2006, I have had a squeaky brake problem - a defect in the rotor. Up to this date, 2012, this problem has not been resolved. I have taken the vehicle into the dealerships repeatedly to fix this issue over the last 6 years, but it has never been fixed, and they never told me that the rotors needed to be replaced to fix the squeaking brakes until now, as my maintenance warranty is expiring soon. Out of all the years I took it in, they never told me this until now, and they appeared to be trying to get money out of me to pay out of pocket. Under the maintenance warranty, I need to drive the vehicle another 14,000 miles before they can replace the rotors for wear, but my warranty will end before I can drive that amount. Otherwise, I will have to pay out of pocket $900 per rotor to replace. I also contacted BMW customer service, and they told me they cannot do anything under the maintenance program and the warranty for the rotors expired already. I am very upset that BMW cannot resolve this squeaking brake issue. Im upset that the dealership never fixed this issue from the beginning, and BMWs poor customer service cannot help me. The squeaking has become unbearable wherever I go. Dont ever buy a BMW; overpriced and poor customer service.

On or about 12/24/12, I was waiting at a red light when I heard a loud bang similar to a gunshot at which point the driver window of my 2012 BMW X3 spackled or spidered.

Bought new 2008 full service record drive, went out 31000 miles. BMW took bike hostage for 2 half weeks prime riding season to figure out if they would stand behind it. Dealer said, “Dont worry you had all service required done, should be no problem.” After holding bike 2 and a half weeks, “Oh sorry too far out of warranty.” Dealer gives used drive 1600 dollars, no warranty. This is a normal BMW consumer experience. Dealer said all the drives they rebuilt none have ever came back but up here you dont get that many miles per year, all confident in their rebuild but no warranty. Total terrible experience, looking at different kind of bike next time. No more high quality BMW experiences for me.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

I recently purchased 2012 BMW 5 series. It was 51k miles on it and this car had a very good maintenance record. I was thinking thats a very good deal to get a low mileage, well maintained and reliable car. But as for now it appears to be the worst purchase I ever made in my life. I drove it for few month (now it has 57k miles) and got transmission fail for no reason, BMW service asking for $6500 for repairs. How it could happens on that ridiculous mileage? I drove many other brands and some of them was well over 100k miles on it, and were just changing oil. So Ill probably fix it and sell right away accepting loss, I totally lost my confidence in BMW, thats garbage. Dont want to wait until engine will fail in next few thousand miles. BMW Goodwill only works for valued customers who already spend fortune for them. My point is that BMW cars is a total junk! Only can drive it within the warranty period when they will have to take care of their junk. Thanks.

I was driving my BMW 320d in Ludhiana, Punjab, India. A big speeding truck came from the opposite side and some water on road truck splashed onto the bonnet and front grill of the car and the car stopped immediately. I had to leave the car without trying to start the engine again. The next day, Krishna automobiles, Ludhiana (authorized dealers in Ludhiana of BMW) took away the car on my request.

I bought Blizzak winter tires from Bridgestone for the 2 time in 3 years. This last time I had an issue with one of the tire after 3 weeks. It was deflating. I stopped at the BMW garage in Oakville and they had to replace my tire. I wrote to Bridgestone from their website. They never got my request and realized when I called that did not even know where the web inquiries went!!! They basically wash their hands of any support. You spend $3,000 in tires in 3 years and they wont stand behind their products for $300!!! I will never buy any Bridgestone tires again, not because of their products but because of the lack of vision and consumer care from the company. I gave them an 8 on 10 for their products but a 1 on 10 for their consumer care service.

Fuel pump went out on interstate 80 in remote Wyoming 18 months after being replaced by a dealer on a recall. Left me stranded on the shoulder in the dark during a thunderstorm. Called BMW customer service to start the process of getting reimbursed for the defective part. Was told it is not covered unless repaired by a certified BMW dealer. What are you supposed to do when there is no dealers within 250 miles. All told this breakdown cost over $2k. Thanks BMW for nothing!!!

My wife and I were driving when our car just died on the highway which is a 2011 bmw 335i coupe with 94.*** miles that she recently bought used. I called the Bmw of Portland. They said to come over and bring the car because I have warranty, they said which expires on the 30th of this Month, I was surprised but at the same time happy. We got the car in the shop, they gave us a rental. After a few days we received a phone call saying they cannot detect the issue because the battery is dead and its not original equipment. Two months prior, we replaced the battery at specialized Bmw shop, the battery was programmed and registered like it supposed to. So now bmw wants $500 for a new battery so they can test drive the car and duplicate the problem, but the funny thing is they said they charged it overnight and it fired up but died after an hour. So I told him obviously there is something draining the battery and he said nope its just the battery isnt original equipment. So I called a different bmw dealership because they refused to change the air filter and oil change while you can see that the air filter is super dirty. The main technician guy is scandalous and lazy. Spark notes car lost complete power and when I mean complete its out like nothing works at all. Prior a week before a car started to have longer cranks but it would always start. There is a recall for the positive battery cable but when I type my vin in it says I dont have a recall. I dont know what to do.

I have a 2007 BMW 335 with 68,000. I took it to the dealer and came up with $3600 repairs. How can a reputable car manufacturer produce cars that have an oil leak and to repair it, you need to remove the casket of the engine for a car with such a low mileage? I am saying goodbye to BMWs. Their official dealer garage shop is clearly stating that their cars cannot compete with those of other manufacturers such as Lexus where one can go up to 100,000 miles without any major repair.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that wont be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

I bought a new BMW 328i a couple of weeks ago and around all the wheels where the brakes are, shows a lot of rust. If BMW has been having this problem with this car they should have used a different wheel and cover plate to prevent from seeing this on a 42,000 dollar car.

I own 2 BMWs. A 2008 750I and a 2008 X5. In the last year I have spent over $5000.00 on each car. Its one thing or another. The most expensive are the various oil leak repairs. I have owned BMW cars for the last 8 years. I am done. The design of the engine, while high tech, is not reliable and will have the customer spending a lot of money for repairs.