KIA (Sorento) has a factory defect, which is not being disclosed at the time of purchase. The gear shift switch assembly has a shift cable that tends to malfunction. I want this to be noted. Should this part defect occur in the future, it will be replaced without cost.

I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

Kia says that I am not entitled to a rebate that has recently been given out for their vehicles, not providing the MPG that was claimed. The sticker of my vehicle claimed 34 highway/28 city, when in actuality, I am getting about 30 highway/25 city with an overall average of about 27 MPG with my driving habits which are conservative. All other Kia Souls are on the list to receive a rebate, but mine is not. Funny thing about it is that I remember thinking that I wasnt receiving the advertised MPG long before all of this became newsworthy. Thanks in advance.

This review is specific to Kias roadside service. Ive been very happy with my Kia vehicle. When I found myself needing a tow on a weekend night, Triple A phone wait times were 30+ minutes, but Kias roadside service responded right away. Apparently my policy had expired, but I said that I was willing to pay so that we could expedite this process and get me to a shop before it closed. At this time it was a bit before 7pm and the service center closed at 9pm, so I figured this wouldnt be a problem. Oh, how young and naive I was.First of all, after I hung up the phone with the representative, it took over an hour for some reason just for the Kia dispatch service to connect me with a towing service. I contacted an agent twice through the online chat system during this time and was both times given some generic message about how theyre working as fast as they can and your service is very important to us. Id like to add that Im in a major city, so its not like theres a shortage of tow companies around. THEN when they finally assigned me a tow company, I was told that my ETA for the tow truck to arrive was 45-60 minutes. Well, wouldnt you know it -- an hour goes by, and still no tow truck. This time I reach out to the tow truck company directly. He tells me that the driver got tied up with other tows but is now -- only just now! -- on his way over to me. Another hour goes by. Still no tow truck. Seattles big, but not that big. At this point the Kia service center is very, very closed. It takes another half hour just for the tow truck to arrive. During this time, Kia roadside assistance checks in a couple times -- once through a phone representative, and twice by text -- but each time when I tell them the tow truck still hasnt arrived, all they do is offer banal apologies and tell me my service matters. I understand that Kia roadside assistance only had so much control over the terrible tow truck company I was assigned. However, ultimately I ended up waiting over three and a half hours just for a simple tow job -- in the dark, by myself, in a part of town I didnt know well -- and Kia did nothing to help with this aside from offer meaningless phrases. No apology discount on service at their center, no attempt to find a faster tow service, nothing. Ill just stick with triple A next time; despite the initial long wait to speak with an agent, Ive never had such a ridiculous experience actually getting service from them.

Fantastic miles per gallon, roomy. After much research, I decided on the Kia Sorento. I have not been disappointed. A quiet ride & great gas mileage. There is a lot of cargo room, with storage in back. Hands-free option for phone. The turn signal lights on the side view mirrors are a great safety feature.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

The car was sitting in my daughters driveway. When she went out to leave her house she got in and prior to starting the car she heard a large bang and then the left front tire went flat within seconds. AMA were called to attend and replace the tire with the spare. The AMA towing operator was unable to remove the tire as the exploded spring portion was embedded in the sidewall of the tire. The car was towed to Big O Tires in Westbank BC where they removed the tire and discovered the coil spring sticking through the tire. Thank God for BIG O as Kia would not do a thing.The car is 2010 and was out of warranty and although the part failed in a very premature period the KIA people were impossible to deal with. They said I could send the car to them and they would replace the springs at a cost of approx $860.00. There is no way I could even consider sending the car to them as they were not even concerned about the potential for injury or death relating to an in motion failure of this nature. There is no way that this is the first failure of this kind for them and for me to allow them to replace the springs with a product that displayed this type of failure was not going to happen. Bottom line DONT BUY A KIA. They are rude and dont care enough to address serious problems that could have cost my daughter her life. There will never be another KIA in our household and hope others will follow. My daughter had just moved to Kelowna to attend school and thankfully the spring did not fail while going through the mountains.

2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 times due to a clicking noise on the brake and accelerator every time I would come to a light or a stop. The first 2 times they would fix it and then the noise would come back in a few days. The third time they did not find any noise which is irritating because I would hear every single day. The fourth time I went on a ride along with a mechanic and he clearly heard the noise so they had me waiting there for 4 hours till they told me I had to leave the car for further inspection. The vehicle was left at the dealer on 3-14-2018.As of today I still do not have my vehicle and they did not offer a rental or anything, I have been getting rides to work and back home and neither did they give me a date to pick up my vehicle. I call on a daily basis for an update and they just keep giving me the runaround and the majority of the time they do not return my calls when I leave voicemails, I also opened a case with KIA and the supervisor that has my case does not return my calls or emails either. I have never ever experience this kind of problem with any vehicle or any dealership. I am still under warranty with them but with no help on their behalf. This is really frustrating.

My current wife and I purchased a 2011 Kia Optima. We only purchased the car in my wifes name because we were just dating at the time. We would become engaged about 7 months later. We get married, we moved to Texas, I go to the DMV to get the tags changed over. We take great care of our cars. We reach 98K miles. We finally have a true problem with our car. The engine is gone. We need to replace the engine. Kia tells me that we dont have a valid warranty on the car because weve sold the car. I explain to them that we havent sold the car we just moved to a different state. And I registered the car under my name but the title still has my wife on it. Granted when the lady told me that we didnt have a warranty on the car, was very upset and cursed a bit over the phone. After a week of fighting over the phone with Kia and the dealership they decide to honor the warranty. The follow up with the Kia and the dealership has to be some of the worst customer service Ive ever seen in my life. No one called to let me know they received documents from when I sent them. No one called to give me status of on the car. I will NEVER buy another Kia in my life. This is the worst company to ever buy a car from. They will try to give you every excuse of why they cant honor the warranty on your car. STAY AWAY FROM KIA. Its a waste of your time and money.

I am a little perplexed with your judgement call Kia... I own a 2014 Kia Sorento that’s as apart of your engine recall. The car “passed” the tests ran on it to determine if a new engine was needed, only to have the engine completely cease going 50mph on a major highway in Virginia. I received a call today about an open recall on a fuel pump issue potentially causing fire. While I was aware of this situation due to the national news the issue has received I was not prepared for the supposed resolution to this issue... I was told that I needed to bring the vehicle in for inspection to determine “if they” thought the fuel pump needed to be replaced...So, let me get this straight you want me to yet again trust people that told me my engine was completely fine when it wasn’t to now tell me I don’t need a new fuel pump but potentially catch fire??? Something is seriously wrong with this situation! The fact that you are willing to put peoples safety at jeopardy is disheartening... I have zero trust that if I am told the fuel pump doesn’t need to be replaced that I am safe. You need a better resolution and you need one fast...

It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.

Traded in 2012 Kia for 2014 KIA at Jeff Belzers Lakeville MN. They brought the 2014 to my home. On January 22nd 2015, KIA had loud tick to the motor. Contacted Jeff Belzers the following day. They gave me no help said they would get back to me. I had to climb the ladder. Still no help on the issue. On February 9th I took it in to Bill Barth of Mandan. They contacted KIA, ran the tests that was necessary, the KIA only had 1000 miles on it, was a brand new 2014 Kia. Came back they found that the motor wasnt bored out and cleaned out right. So the motor has to be changed out and replaced. Been calling KIA affairs since January 13th 2015 now it is January 27th still the run around. Being passed through their agents having a car that Im paying for that I cant drive. It has been over a month so KIA customer affairs are no help. They arent doing the job for the customer.

Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new for $15k. Well equipped with lots of stuff standard. I suppose this lures most people in along with the 100k warranty. Within the first 1,000 miles, the starter went out. Infamous brake issues started around 12k. We have replaced the rotors on it three times and getting ready to do the 4th set this week. The vehicle currently has 100,600 miles. The AC capacitor went out at 59k, just under the 60k bumper to bumper expiring, so we got that repaired for nothing. The starter went out again around 70k and that cost $300.00. Wheel bearing have been replaced. A compressor went out around 80k and that cost $400.00. The climate control distribution doors dont open, so air barely blows into the compartment. Rear climate control hasnt worked for years. The coolant lines that run back to the rear unit literally rusted through and the mechanic had to plug the lines and route it so rear climate control isnt even possible. The rear brakes didnt seem to be working, so I took it to a mechanic who pulled the drums and said the shoes hardly looked worn and that the entire rear system had probably been hung up/frozen for years. He tried to free them up and thought he did, but I still dont think they are engaging. Thermostat has been replaced 2 or 3 times and I believe the water pump once. Its very heavy and gets terrible gas mileage, 18-20 miles/gal. I will say, knock on wood, that so far, the drive train has been solid. We have taken it on several long distance trips and have been very fortunate to have not had any problems on the road other than wondering if the brakes would fail at any moment, sweating in the backseats and hoping it wouldnt overheat. Other than that, it has been great!

Kia Stinger GT-2 is competing well with sport type BMW and Audi vehicles for about 2/3 of the price. It is high performance throughout- high horsepower dual turbos, higher torque, five driving modes that alter engine and suspension parameters, 8-speed transmission, AWD with a 60/40 split favoring the rear wheels, deluxe Merlot leather interior, all available safety features, and a Harman Kardon 650 watt 15 speaker stereo to boot. However, road tests reveal 0-60 mph in 4 seconds or less and its speed limited to 188 mph contrary to the manufacturers numbers. Also, its three grand to replace the monitor, etc. and labor rates at dealerships are usually $120/hour or higher. Nevertheless, I love driving it and am learning the features rather quickly as they are quite intuitive and the manuals quite helpful. I opted for the extended bumper to bumper 10 year/100,000 mile warranty because of the heavy reliance on complex computer and electronic technology.

I have had a terrible experience with Kia Motors and their Warranty Administrator. My 2012 Kia Sorento broke down during a 2 hour trip in November 2013. We had the vehicle towed over 50 miles (which Kia roadside assistance said they would not cover, but per the service dept/manager at the dealership all costs related to the breakdown would be covered) to a dealership that would service our vehicle on a Saturday located near our home. We had no choice as my wife and I share this vehicle and dont have any other means to travel to work. Rodeo Kia (the dealership) in Avondale, AZ has been very cooperative all along, and eventually (vehicle was in the shop for 1 week) the entire engine was replaced. But, we have yet to be refunded by the Warranty Administrator for the cost of the tow. Around $200.00. I am seriously disappointed as I have had to continuously contact the dealership to have this completed and I continue to receive answers in regards to blaming the Warranty Administrator. Ive been informed not only that the Warranty Administrator was changed, but that the dealership is now speaking with consumer affairs as well. This has been the most frustrating experience I have had as the problem continues to linger on.

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

2011 Kia Sorento - I bought the vehicle used with just over 50 thousand miles. Something went wrong with the motor and Kia will not fix it because I cant provide maintenance records from all the previous owners. Sounds like if youre not the original owner the warranty doesnt have to be honored. We will never own another Kia.

Originally I left a 5 star review, but times have changed and the honeymoon is over. When I bought my car 2 years ago the salesman was good. I cant hate on Frankie. But dont be mislead by all these 5 star reviews. My gripe with this dealer is how they treated me during a service, WHICH HAS NOW MADE ME LOSE ALL RESPECT FOR THIS DEALER AND THIS BRAND. My car is still brand new with only 12k miles. With this many miles nothing should break on this car unless its defective. I experienced a broken wheel stud and lug nut. The wheels on my car have never been off before so obviously they must have cross threaded it at the factory. When I tried to remove it, it wouldnt budge and snapped (I was swapping wheels). Kia claimed I must have cross threaded it? How do you cross thread a lug nut when you are trying to loosen it?? Morons!!KIAs prestigious warranty would not cover it. This billion dollar company couldnt honor a warranty on a defective part that costed 10 bucks. So I asked how much to repair, since I needed it fixed? 75 bucks... Fine. Ill pay it and wait to avoid any more grief. 3 HOUR later the service advisor says we have a problem. The whole front end needs to come apart to put a 10 dollar stud in (hub, bearing, knuckle) and would need all the new parts too!!?? Huh??? Why!!? Commission maybe!!? The new price 504.00!!! LMFAO. You guys are out of your minds. Where did you make that price up... I called KIA corporate to find out about the warranty to pay for this defective part. Nothing. Useless and full of excuses.I had enough and pulled my car out of there. Guess what. Took it to a PROFESSIONAL shop and they did it for less than half the price!! Coleman KIA you lost me, and Ill make sure to let everyone know to stay away from you and KIA in general. For anyone thinking of a KIA, think hard, because when your car malfunctions (WHICH IT WILL) you will get nothing but excuses as to why the warranty will NOT cover it!!! This is your warning people!!! Once they sell you the car, they dont give a ** about your problems.

I purchase a 2016 Kia Sorento. Ever since day one I have safety recall issues which none of the Kia dealerships can fix it, GAS PEDAL, AIR CONDITION, BACK DOOR, SEAT BELT, BRAKES etc. I have contact Kia corporation, they are a JOKE. They never return calls so now Im doing everything I can to let all know how this crocks operate. They just sell you the vehicle and just deal with the problems yourself. I have report them to the BBB, Department of Justice and DMV, investigators do all the same together, will make a difference. Lets all report this crooks to all this departments to put them out of business.

I have also had major problems with city gas mileage and they refuse to acknowledge. When they do the consumption test, they drove it primarily on highway and/or under optimum conditions and are claiming it got over 30 MPH average. But I have been keeping records nearly since I purchased the car and can show my gas mileage has consistently been less than 20 MPH. I am also having problems with my car doing weird things when shifting from reverse to drive, and again, they are claiming they cannot replicate. And finally, the car computer evidently has issues, as unusual things regularly happen with the heating/air system randomly switching itself into a different mode than I left it and the audio system switching mode and channels (reverting back to the lowest FM channel as would happen if you took out the battery). Bought my car at Dulles Kia in Leesburg and have received the worst possible service, especially from the service Manager who accused me of lying and told me he believed from the beginning there was nothing wrong with the car. But I bet if I wasnt under warranty and took the car in with the exact same issues that theyd be jumping to fix all my issues.

Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19 tires installed just before the brakes this year. I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

My elderly mother has been pressured into buying an extended warranty that she did not need. She already has a 10 year warranty. They sent her card after card, and they called her so many times until she buckled under pressure after being told she had to have it! I am furious. I would say that they have dishonest sales tactics.

I purchased a KIA Sorento in 2013. It was brand new. In 2017 at about 30,000 miles, it started producing a lot of blue exhaust. It continued to produce the blue exhaust, so I took it into KIA Roseville to get it serviced. They changed the oil, did regular maintenance, and checked out the problem. When I went in to pick up my car, they said everything was fine, and there was some sludge, but it should work its way out. They also told me to call them if the problem persisted. The problem did persist, so I called KIA Roseville, and asked if I should bring the car back in. They said that the problem was probably caused by the sludge, and that I should just continue driving on it to work the sludge out. Well, I kept driving on it, and even drove from Sacramento to San Diego. When I got back from my trip to San Diego, my car started making a strange noise. I called KIA, and made an appointment to get it checked out again. I took my car in, and this time they told me my engine was about to fail, and that we needed to replace it. They also said that KIA would probably not cover the warranty, because we were missing some of our maintenance-receipts. They told us that there was excessive sludge. What kind of car gets excessive sludge in the engine at 30,000 miles? Oh, and mind you, I never had one warning light go on in the car. Well, it turns out this problem with KIA Sorentos, and other models, is happening everywhere. I have found hundreds of views with the exact same problem.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

DO NOT PURCHASE A KIA - Kia Motors America IS AWFUL! I bought a car from Peak Kia in Colorado Springs, CO in July 2018 right after my husband returned from his deployment. It has since been in the shop since Jan 14, 2019. They have never fixed the initial issue of it not starting properly and have found various other items wrong with the car. I contacted Kia Corporate about a buyback (not lemon law) in February 2019 and they said they would process it and to send the paperwork. I did this in March 2019. Kia Corporate has escalated my case to upper management and the representative has called me two times since the case was assigned to him. He will not return phone calls or emails. The communication is not there and nothing is being done.Peak Kia has stated many times they do not know what is wrong with it; corporate refuses to do anything. I have been driving a small car since January when my vehicle is an SUV. We are still paying monthly payments on a car we havent driven since January. I have all items documented but both Peak Kia and Kia Corporate do not appear to care. I am sick of this and something needs to be done. Being called two times in 5 months by my case manager from corporate is absolutely ridiculous. If the vehicle cannot be fixed in 5 months, it clearly cant be fixed. It needs to be bought back or they need to take it back for what I paid and supply me with a new vehicle, as well as all monthly payments, insurance and inconvenience fees. Kia Motors America is the worst company- buyers beware!

I purchased a 2016 Kia Soul+ in October 2016. I loved my Soul... so much that I was recommending Kia to all of my family and friends. Well... while on vacation June 20, 2017, my Kia Soul+ seized on the freeway while going 65 mph!!! Lucky for me and my family, the freeway was fairly empty. Had it towed to a nearby Kia Dealer. They determined it was the same problem that all the cars on the recall list were having. So they gave me a rental and sent me on my way. Its been three weeks and still no answer as to when my car will be fixed. I live 600 miles away from where my car is at! I cant believe that in the past 6 years Kia hasnt resolved this issue with the engine!! Ill be trading in my Kia for something else! This is unacceptable!

Purchased my Sorento 1 1-2 ago and have already had to replace Engine, brakes and rotors twice and now part of the transmission is bad. Kia doesn’t seem to care or want to help me. Think twice before you purchase a Kia vehicle. They will break and break on you and you will be too far upside down to unload it.

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

I bought my 2014 Kia Soul Plus brand new. It only had 5k miles on it when I purchase it. I have had nothing but issues with the gas mileage for this vehicle and have complained to the car dealership that I bought the car from several times. It had gotten so bad in fact that at one point, everytime I filled the tank I took pictures of the on dash information and wrote the mileage on my gas receipts to prove to Kia that this is in fact a problem. The estimated gas mileage for this car is supposed to be around 23 miles to the gallon in the city. I am lucky if I am getting 15 mpg.Point in case I filled the car completely up on Monday. Went 100 miles in the car and had to fill it up again the next day! Now I dont mean it was sitting at a half or a 1/4 when I had to refill, I mean the gas light was on. There was 5 lines across the dash that displays the gas average. I took it into Kia this morning only to be told there is nothing wrong with it, just as they have told me for the past 5 months of owning this car.This is an on going problem for sure. The range on the gas meter will read a different amount each time it is filled. One moment it may say that I have 283 miles until empty, then the next fill up it will tell me I have 227 miles to empty. I am not sure what is going on here and KIA will not allow me to take it to another mechanic shop. If I do they say they will void all of my warranties that I purchased. So I am stuck with a gas guzzling lemon. What do I do?

I bought a 2011 Kia Rio5 in the spring of 2011 from Kia Sudbury. Since then Ive had nothing but horror from the vehicle and nothing but the same problem over and over again. I spent 24.000 and the car is breaking from new to now with the same continuous problems. Ive had the mechanic at Sudbury Kia dent my car while being serviced and they denied it. Sudbury Kia does not sell the tires for the Car they sold me. They also do not offer wheel alignments which is sad when you want your winter tires out in or your alignment set after they do the inner barring 3 times on the same tire. Even after an alignment at Fountain Tire in Sudbury, My 2011 Kia Rio5 has blown 6 coil packs and a cylinder update from 30000 and till now. New radio 2 weeks after buying the car. Because the button paint cracked all over the deck Ive had the same cobweb in my rpm gauge because Kia Sudbury didnt want to take the dash apart after me just buying the car and noticing it shortly after. My inner barring has blown 3 times on the front passenger side of the car. The car wont stay aligned. Ive had Sudbury Kia Fix the lights in the interior of the car and got oil all over the roof and didnt install the right light and broke the other one and now it hangs there only because the guy couldnt put the light back into the ceiling of the car. The back latch on the car locked up because of a piece of foam Kia seals the back lock with. The foam breaks after a while and gets stuck in the door, leaving you without a rear door.If you boost the car it blows the fuses for the radio and lights, it doesnt start in the cold and if you turn the key every 20 seconds when it doesnt start it will eventually start. When that happened I brought my car to Kia Sudbury and they couldnt help me unless my car didnt start, which it didnt thats why I was bringing it to them, but no help at all. The car is no good on gas. If youre on the highway, the 4th gear stays on too long which leaves you burning gas a lot, the car now is almost finished at 115000. The car is not good and unreliable and costly. Kia damaged my car and didnt help me at all with getting to what was the problem. They just covered it up. My car is now a really loud, misfiring riding pop can that costs a lot.

I should have waited a few more weeks for sale... The car has a dangerous recall about car fire. Its in all the news and yet no answer from Kia except dont park your car indoors. It might catch fire.

Reported coolant leak on Oct. 27, 2020. Took car to Doug Smith Kia on Nov. 6, 2020 and picked up loaner vehicle. Nov. 18, 2020 took loaner back and picked up our Sorento. Got Sorento home, within five miles, and noticed that coolant leak had not been fixed. Took vehicle back to dealer, same day, and got another loaner car. Nov. 24, 2020 picked up Sorento again and drove for a few days. After each use strong coolant smell was detected and coolant level in overflow and radiator down. Dec. 3, 2020 took Sorento back to dealer for third time and it has been there ever since, over 4 weeks now. Have NOT been contacted by dealer for update or status. Contacted KIA USA and was given a case number. KIA USA indicated they would intervene and try and help resolve issue with Sorento.

I bought my KIA Sorento 2012 as a new vehicle, and have had way many problems than normally expected for the past few years, including safety problems. Car stopping suddenly on the road is a horrible experience with the family on-board, but it has happened twice even after their fix (First in 2014, Second in 2016). Major problems (Safety issue): Car became disabled while running on a high speed limit busy road in 2014. Dealership found an alternator failure and they replaced it. Car became disabled again while running on a road at night last Friday (February 26, 2016). The exact same symptoms as before; LED indicators began malfunctioning, accelerator stopped working, and Car lost its power while running.Other problems (Non-Safety issue): Battery replace twice with bad cells found. (Car keeps causing the battery to die.) Passenger power car seat stopped operating twice. Navigation keeps resetting (deleting all the saved addresses and settings). LED light indicators malfunctioning or stuck. Car is inherently bad or has some root causes for the problems, and so needs a more fundamental solution rather than fixing locally. This car is potentially very dangerous as the same safety problems keep breaking out, but KIA (Dealership, Headquarter) simply follow the warranty manual with the repeated problems.I asked KIA to either replace the car or replace the electrical engine board, but they refused. All Im asking is being able to drive the car with enough confidence that it wont stop on the road (and expose my family to a dangerous situation). Again, car being stopped twice suddenly on the road is a horrible experience, and KIA should deal with the issue more than just warranty, as there may be the same problems with their other cars.

We have a 2014 Kia rondo. We went to Kia to get bumper repair and they told us its not under warranty. Told us that the little scratch from the shopping cart loosen out. If that little scratch loosen our bumper how cheap this car is really? So call the company direct and they told me the same thing, really?????? Before we bought that car we were told dont buy a Kia, they’re terrible but we didnt listen and now we stuck with that piece of junk thats falling apart and brand new. I will never recommend Kia to nobody. I personally will NEVER OWN another. If that car so cheap that a cart scratch the bumper and the passenger side bumper come all loose well its obvious the car wasnt put together right. So really the cart is not the problem they are and to the company you guys shouldnt lie by saying you have the best warranty cause thats a BIG lie. Buyer beware. Think twice before you buy a Kia.

My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!

My used 2003 Kia Spectra had three separate sudden accelerations while I was moving across the country. During these incidents, the brakes failed to work. After these incidents, all within days of each other, I started making phone calls to Kia. They told me they would connect me with an agent in their National Consumer Affairs office. I have been trying to contact this office for more than a month now and no one answers or seems to care.

Kia Rio Gearbox problems - This vehicle was bought brand new on 2nd May 2013 from the Kia Northcliff, Cresta, South Africa branch. The vehicle started to develop gearbox problems with the gears getting stuck intermittently. After speaking to Mr. **, National after sales manager, Kia South Africa, he arranged that the vehicle had to go for assessment. The vehicle was sent to Kia to assess and fix the problem. They have replaced certain parts whilst trying to rectify the problem. After receiving the vehicle back, the problem was not solved. The vehicle was returned to Kia, and after one weeks assessment, Mr. ** (Workshop Manager at Kia Northcliff) responded the following: At the time of testing the vehicle we could not fault the vehicle. The vehicle is still giving the same problem and Kia is not prepared to accept that this is a factory fault and is not willing to replace this vehicle. I am sending this complaint now to the South African National Consumer Commission, Hello Peter, Verbruikersraad Beeld, The Automobile Association, Kia South Africa Head Office and trust that somebody will assist me to solve this problem once and for all, seeing that Kia is not prepared to accept responsibility.

We bought a 2008 Kia Rondo EX 2.4L brand new from the dealership and opted for the Kia Protect 5 Star plan extended warranty. Thankfully this covered repeated visits for struts and front end parts and included the premature timing chain (not belt) replacement at 140K. At 151K the engine throws a rod through the block. All oil changes performed and documented and reviewed and approved by Kia. However the Kia Protect warranty states two items: 1) Repair will be covered up to the wholesale value of the vehicle (originally I was told by Kia my wholesale value was $1500 but after a month Kia Protect reviewed and increased to $3500).2) Warranty repairs may include new or reconditioned Kia parts but also says at the discretion of the administrator .Response from the dealership: I spoke with the extended warranty company this morning and they gave me a max value they will cover, they will cover to a max of $1479.00, and they will only install OEM Kia parts, which means you would have to cover the difference, and new parts and install you’ll be looking upwards of 10,000.00 which would be a large difference to cover. Your other option is a used complete motor assembly that would be approx. 4700.00 plus taxes installed, but they will not cover any of it. Motor will take a few business days to get to us, then we would need a few days for install.I argued with both the dealership and Kia that may include does not mean must include. However Kia Protect will only replace the engine with a new Kia engine and will not consider a used engine. Estimate from Kia Protect (LGM FINANCIAL SERVICES INC.) The estimate is as follows: total estimate $9484.60. Kia protect: $3500 including taxes. Remaining balance to be paid by contract holder: $5984.60. There is a $500 difference in the amount if the head does not have be machined. Escalated issue from Kia Protect from adjuster, supervisor and manager to no avail. Will be looking for a new vehicle from someone more reliable that stands by their product.

My passenger side air bag light went on and I was told that I would need a new bottom part of a seat which would cost me $1.542.00. I feel that this is a safety issue that KIA motors should cover. I bought this brand new 2008 KIA Spectra. I call KIA Motors about this and the man that I talked to was not a helpful person at all and said it would take two days to see if they could help. Well, they called me within a few hours and stated they would not help me out. 3 yrs old and the car has this kind of issue.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

Yes, these cars have problems and they can be extremely expensive to repair at times, but I am a fan of the Sorento. I would not want to break the bank getting one because of the experience my mother had. She had to replace the transfer case at $140,000 for $4500, which was about equal to the value of the car. So she bought a Honda, sold me the Sorento and I had it fixed. Ive had a 3000 watt aftermarket stereo with just an interstate battery and the stock alternator, no problems. The white 03 Sorento is customized with double tinted windows, removed emblems, stock wheels and door handles painted black, headlights and tail lights tinted black, and aftermarket grille without the Kia symbol. People mistake it for a Mercedes all the time. Satisfied, but Id never buy one off the lot. Id get another high mileage one.

Problems with engine noise from my Kia Sorento 2012. Call dealer 6 times, no response to my call... My car shutdown on Freeway or highway twice, serious not a risk to take when I have my children with me. Very sad because its a lease and will return and lose my downpayment!

Ive been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time Im at 10005 miles so again they say Im over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I cant wait to pay this car off and sell it.

I brought my daughters ‘14 Sorento to Kia Coral Springs 5/30 for regular service as well as an evaluation of a serious situation relative to the paint peeling off several areas of the car not affected by road stones or anything other than a factory defect. I brought it first to a paint and body shop and was told in 2 minutes to bring it to Kia consumer affairs. It was in his expert opinion, clearly a factory defect issue. There were photos taken at the dealership and passed on to the local Kia representative responsible for evaluating any type of bodywork. I just heard from Kia corporate consumer affairs and because the warranty expired, regardless what caused the problem, it’s the owners responsibility. I have a friend who had the exact same situation last year with a Nissan product...also expired warranty and also a factory defect causing the paint to peel. They repainted the car and now have a loyal Nissan customer for life.As a result, I will have her car painted and promptly trade it in for anything other than another Kia product. I will share this story of a very short-sighted company with anyone contemplating the purchase of a Kia in the future. The reverse would have been true if this company was more open minded and interested in promoting goodwill. Their fault, but easy way out was turn a blind eye to what’s right and hide behind “their” warranty protection. Kia, one and done!

My 2002 Kia just wouldnt start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

I am still waiting for the Kia branch in Johannesburg, Meadowdale to let me know whether reverse light switch of my Kia Picanto will be replaced as its torn and beyond economical repair. Rochelle, the service advisor, promised me she will keep me updated within the next 3-4 days. My car went in last week, Thursday, for handbrake and starter repair. I phoned today after a whole week waiting to hear from Kia Meadowdale. And apparently, Rochelle is still waiting to hear about the warranty on the switch. Why is something so small taking so long to get feedback on?

To start my fiance was driving her car and the motor seized on her on a major highway. Called the dealership. They told her the towing company they used was busy so she would have to sit on the side of the road in the summer in Mississippi for 3 hours. I got her car towed to our house from a friend of mine. We finally get Kia to tow the car to the dealership, come to find out there was a recall on the motors for this reason. Never once did we get anything in the mail for it. We got it there Friday morning, here it is Monday afternoon and all they know is what I told them and that is that it needs a new motor. They told us it would be 3 days for the kia tech line to approve the motor. So we are gonna be without a car for 3 days if not longer. I called kia customer service they said the same. After asking for a supervisor they told me that it would take 24 to 48 hours for the supervisor to contact me back. Overall this will be the last kia I ever own. Just a bunch of crooks who messed up and now dont want to pay for it.

I was driving in my 2012 Kia Sorento on a beautiful 60 degree last month (November) and my sunroof suddenly exploded. It sounded like someone had shot at me. The glass shattered and fell all over me. Luckily there were no other cars around and I remained calm as possible. I had glass all over me. I had large pieces to tiny shards of glasses in my lap and all over the car. I drove the car to the dealership to find out I was the third one in the last couple of months this has happened to. Upon doing some research on the Internet, this is becoming a Huge concern with 2012-13 Kia Sorentos. This has happened to several people. The dealership had my car for about 3 weeks. Kia did fix it at no cost to me. However, I am very lucky I was not hurt or even dead. This is a problem that needs to be investigated so someone does not get hurt.

2004 Kia Sorento with 60,000 miles. The left rear axle bracket has rusted through and broken. This is a very serious safety issue. The design and manufacture of this particular part is defective.

I absolutely loved this vehicle (2017 Kia Niro) when I first got it. Now everything is falling apart. The rear driver side door sensor would not go off so they had to replace it. Plus two recalls. Now EVERY door handle pops off when you try and open the doors. And lastly, on the rear hatch there is some kind of oil leaking from the hatch. The car is 3 days over 1 year old and it is piece of junk.

I had a 2009 Kia Rio. The engine blew in 3 years. Lets start at the beginning. Air conditioner went out and blew smoke instead. Back break disks lost a pin (explained no way anyone but a mechanic could do it.) Without it could have locked which could have killed me on freeway. Had an oil change at Kia and they never put the air filter back in. I drove over 32 hrs without it.Now the worst!! Engine!! Car broke down. Had it towed to Kia. They told me I needed a new engine. It was going to cost me 4,000. It wasnt even close to what it was worth. I called around and finally found a place that had a used one. That had the same miles etc. Only 2,000. I had them install it. Then I had a light bulb. It was still under warranty. Wtf why didnt the dealership tell me that?? So I made them tow it back to their dealership, give me a rental and fix it. Well that was not even close to the end! They took over 2 months to even fix it. Over 1 month to pay me back. Last of it the car still had major issues!! I went to drive it and the odometer wouldnt work, pretty much it was trash! I went to turn it in as a trade and they pretty much made me pay them to take it! I will NEVER NEVER GO TO KIA AGAIN!!! Neither will anyone in my family!!!

Purchased a 2016 Kia Sorrento with only 49,880 miles. Carfax said it had 30 days and over 10,000 miles of powertrain warranty. Needs a engine and Kia is stating that their internal date was different and I was 2 weeks out of time but the Kia was at the dealership for a week and so I called to ask for some help. They said that they have a goodwill program since it just ran out but only in their internal system which I have ask for that info and had no response, and as you see by the 1 star they do not want to help in my case....

I went out to my car for an afternoon meeting and the material on my console was melted in a spit. It was clearly melted. I parked in the sun that day but it was only 69 degrees out. I went to a meeting earlier that day at 1100 and it was fine. I called Kia in Liberty Lake, WA and reported it and told me it wasnt covered under my bumper to bumper warranty because it didnt melt all the way, just in a spot. They refuse to even submit it to Kia out pay to cover it. My $25000 purchase shouldnt melt for any reason. I do not recommend ever buying a Kia. They lure about their warranties and try to get you to pay. I am more filing out under the Lemon Law.

I bought a 2007 Kia Sorento off the showroom floor, and it has been good mechanically. Kia of Vero Beach has been the only one to service the vehicle. The problem is that there is a noise when it shifts gears and it is getting worse. I went to the dealership and asked the service manager, Mr. Danny **, to have them look at it to clear the noise. He informed me I would have to pay for them to analyze the problem, which is clearly under warranty. I refused to do so and the problem still has not been resolved. This is not right, and I will not purchase another Kia or recommend them at any of my functions in Vero - just the opposite.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

When they sell the car they boast a 7 year warranty. When the customer finds faults they refuse to fix the part. My speedo is inaccurate by 10%. I approached both National Capital Motors (The dealer) and Kia (the manufacturer) and both refused to replace or repair the inaccurate speedo.

I purchased a brand new 2019 KIA Sportage two days ago. Its the first time I drove it today. It popped up a warning message (with yellow light) after one mile of driving, saying Low Tire Pressure. I called the road service to check it up. Based on the User Manual, the tire pressure should be around 35 in cold weather. But for my car, three tires were around 30 and one was 27. I am just wondering: Do they really check up everything and make sure it meets all the criteria before they deliver it to the customers??? Well, this is just the first day. The service guy inflated the tires. I will keep an eye on it in the following days to see whether its the problem that they didnt inflate it enough before delivering or the tires are really bad and they deflate gradually. Anyway, my first day of driving a brand new car, was ruined.

This is the first time that I ever wished I could give a car company negative stars. Dont buy a Kia. As I was dealing with my issue at the dealership, an employee came by and asked what was wrong. He ended it by saying Service department always having issues. After what I experienced, not surprising at all. I had visited this dealership before for mileage maintenance and experienced great service. Boy was I in for a surprise on this visit. Making an extremely long story short -- I brought my car in for a rattling noise. The service manager, MICHAEL, had the tech address everything but the issue I brought the car in for.They kept the car a day and a half yet spent only two hours trying to figure out the rattling noise. And what was their diagnosis? They were unable to figure out the problem ON THEIR OWN VEHICLE. Their solution? That I get body work done on a non-impact scratch that occurred AFTER the noise started and then they could take another look at it. What?! I told him over and over that the scratch occurred way after the noise started. He maintained his stance. He stated that it was Kias rule that they couldnt do any further diagnostics on the issue until I got the body work done. He was completely combative and dismissive. I asked for another manager. CONSTANTINE came out and essentially performed as Michaels puppet, backing up every ridiculous thing he said. I left there having paid for a tire rotation that I didnt need and didnt ask for just to get out of there.After talking with a friend who is a former Kia sales manager at another dealership, I confirmed that what Michael told me was complete BS and that they just didnt want to take the time to deal with the problem. Nice. I have taken several steps to have these issues addressed before leaving this review. I called into corporate consumer customer service and opened a case with a MASIELA. I was promised a call back within two days. That was over 2 weeks ago. I followed up and have been ignored. I contacted Kia Consumer Care on Twitter and was promised a follow-up. I have also been ignored there as well. In the interim, I got all the work done on my car that was needed EXCEPT the body work and wouldnt you know --- the noise is GONE. Isnt that rich? I have come to the conclusion that Kia is who we thought they were and will be getting rid of this car the moment it is paid off.

Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(

Why am I liable for something that has not been my fault? I am giving this a day to be resolved then I will go to my lawyers which is scorpion and I will not give up. I refuse to pay a service. When I pay for the service if I wanted to pay I was not going to take the service plan. I know I have to pay for the brakes. I will not pay the service so let me explain myself for the 100th time. I took my car for the service as agreed with Kia east rand branch. On the 3rd I had a accident with my car. As per attached you can clearly see I picked it up on the 23rd of Dec knowing I never skip my service as you can see and Im never late either. I tried phoning Kia Kempton as thats where I always take my car. Disappointingly no one responds. I then phone your kia kempton sales to find out why is no one getting back to find out oh they closed. Fair enough.I go on your useless website where it clearly states book a service, leave your details, someone will get back to you. And to my surprise guess what? No one did. So sad. This I did in Dec knowing my car needs to go. I desperately try and get hold of someone. No one phones me back. I phone your branch east rand either the 28 or 29 Dec. I get the following words: Sorry we are full but we can help you the 3rd. Knowingly this is not going to work as its due now they assure me its no problem at all. So I believed your people again. Im doing it as per how Im suppose to keep in mind as attached my car went in. So I could not do it as I usually do early and if you bothered phoning your customers back this wont happen. So I get a nice phone call today. I need to pay for a service. Now look the lady there well done but for the rest useless.So Im giving this one day to be resolved so I can take my car at the cost of you all not me as I pay for the service plan and I was not at fault as you can see. So one day and then Im taking this further. I will not leave this. I will pay for my brakes. Not the service. My number to get hold of me; **. I expect a call in the next hour. As to how this will be resolved this car is not second hand its not ten years old and its sure as ** has never missed a service and kia kempton didnt say nothing at all. So blame your staff not me. I pay you still and whats sad its 200000 not a 5000 second hand car. This is disgusting to think I wanted to buy another kia when this is the treatment you get when you not at fault between kia and liquid capital? My car will be serviced at your cost. Decide how so I can take it as Im running the km up by having it again your fault. One hour and Im sending it to my lawyer.

Misdiagnosing: I initially went to Gwinnett Place Kia, which is now Rick Case Kia in Duluth, GA because my vehicle was and still is losing coolant. Napa auto repair shop did an engine block pressure check and told me I was losing coolant somewhere in my engine. I was also given a technical bulletin report for my vehicle indicating an engine block defect that can be causing the coolant loss. I went with this info in hand and my complaints were ignored. I was told that the pressure check didnt indicate coolant loss, but yet I am still losing coolant to this day. I had a new radiator installed maybe 2 years ago. I recently had my thermostat replaced. My vehicle has never overheated. Yesterday I took my Kia back to the dealership and is now being told that my 2-year old radiator is clogged and was charged $55 for another incorrect diagnose. The technician was trying to tell me I was filling my radiator with plain water, never happened. I know better to only fill it with coolant. I took my vehicle in due to codes P0303 and the coolant issue. My code P0303, which is a misfire on cylinder #3, was never resolved. I was told that my spark plugs and wires need to be replaced. I had new plug and wires with coil packs replaced. This didnt resolve the problem. I was then told that one of my fuel injector needs to be replaced to correct the issue. They replaced, that issue still exist. Then I was told that my engine needed to be replaced. They dismantled my engine so my warranty company can approve the engine replacement and they came out to find that my head gasket needed replacing. My repair was denied so I had to pay to have my engine put back together. Replacing the gaskets didnt solve my issues. Kia had done unnecessary repairs on my vehicle and the issues of loss coolant and #3 misfire has never been fixed.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

I took my Soul to Kia due to a screeching noise in the front while braking thinking there may be a stone stuck in the pad. Come to find out the rotors had rusted in the front only to the point that they were pitted. I bought the car a few months prior from an independent dealer and the Kia dealer said that the car must have sat for a while but they were not sure. Thus is just conjecture on their part. They said the rotors were not covered because the warranty does not cover rust. They recommended that I call Kia corporate and see if they will make an exception. I called and was treated poorly by Robin, a supervisor, but after an exercise in patience she agreed to escalate the issue to the district service manager. It has been 3 working days and I am still waiting to hear back from them. I had to take it back so they could get pictures of the rotors over the weekend.The funny thing is that rotors on the rear are fine which makes no sense unless poor rotor quality or substandard design with the front brake system. The service department says that the district service manager will likely approve it but it can take another day or two and it will take more time to get the parts in. Meanwhile I am driving a car that the front brakes sound terrible and I feel unsafe driving. Very poor customer service and quality.

I have just bought a Kia Sorento 2018 this month. What I want the public to learn here is not to repeat the same mistake that I made at the dealership. I was actually happy to buy the Sorento, but when I signed the paperworks, I didn’t pay too much attention to the details. All I had in mind was I was gonna pay the amount that me and the salesman agreed on. I did not catch an additional fee for EXTENDED WARRANTY. This was not even explained to me. I was not aware of it. It costed me $2700, and since this was added to the loan amount. It would basically cost me more. Now when I look at my new Kia Sorento, I feel ashamed of myself for buying Kia. I was just foolish!!! God knows how I could forgive myself.

My husband and I used a premium Oil Filter (Not Kia), and a few weeks later had a knocking in the engine. I took the car to a shop up the street and was told that since we used an oil filter that was not Kia, the filter caused metal in the engine which now needs to be replaced. I called Kia Consumer affairs and explained the issue. With all the information that was sent to me in 6 years, not one piece stated that you are required to use a Kia Oil Filter. The shop that I originally took the car to had to do some research and stated that there are bulletins out that are only around 2 years old. While speaking with Consumer Affairs, I was told that the car needed to go to a Kia Dealer to be diagnosed. I then had the car towed to a local dealer which stated the same thing. Now, the kicker, they will not help in fixing the engine because I am over the 100,000-mile mark. On top of that, I am now charged a tow bill and more diagnostic fees on top of what I already paid in which they will not pay for either (since they required the car to be at a dealer for assistance). I call and call and call the Consumer Affairs lady that I have been working with, and she will not return my call until I call the 800 number and tell them I need to speak to someone or I will be going to the local media as well as any social media avenue I can. The dealer that I purchased the car from will also not honor the Engine for Life that I signed unless I can provide all receipts from the last 5 years on any maintenance that I did on the car outside of a dealer (air filter, etc). I have recently been married and the account closed. AND - who keeps their receipts for 5 years on Air Filters?? This is not only poor customer service for a loyal consumer, but the lack of follow through with what you agreed to and signed upon purchase not being honored. Other Kia owners that I have spoken with are also not Aware outside of 1 to only use Kia Oil Filters.

I bought a 2018 KIA Soul in May of 2018. There was no visible signs of rust on the car at the time. After about a month of driving it I took it to the car wash. At close inspection after the wash I noticed rust on the lower part the back passenger doors (both sides of the car...same place). I contacted the KIA dealer, they took pictures and sent them with the info to a corp. office somewhere. Their response was that the rust was caused by an outside source and they would not cover it. So I contacted KIA in Cal. Got the same answer. Thats Bull. This is a new 2018 car...it should not have any rust on it, plus they should have took measures to prevent such an occurrence. I would not have bought the car if the rust was visible when I looked at it. Im still waiting on Higher Up to make their decision at the KIA Corp. in Cal.

Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. This is a 2012 Kia Sorento. Ive argued with Kia dealership and Kia itself that I find it ridiculous that a car so new that the engine died all of a sudden. I was driving on a very busy road and it just stopped. No lights came on or anything. I was accused several times that it was my fault that there was sludge in the engine. I have corrected them each time that I have receipts of oil changes and not by their company. They wanted to charge me money for a diagnostic test that they never did until I disputed that and they waived the fee. I was forced to either pay over 5 grand for a new engine or I was almost convinced a few times to voluntarily repo my car and start new again with them by purchasing a new car. I still have 4 years left to pay off my car and in good faith I still going to try my best. I received a loan from my job and paid the rest. I have investigated before the fix and disputed that there is many other Kia engines failing and that Kia placed blame on the owners for not maintaining their cars for sludge being in the engines. I then read that there was an engine recall for the same issues but my VIN is not listed. Ive tried to bring this up to Kia that I find it a coincidence that my car has failed the same exact way as all of these other Kia engines. I believe that Kia is nothing but crooks and I will never deal with them again. They should pay for all of these faulty engines. 3 weeks after I replaced my engine I started leaking antifreeze. My Kia said theyd help me with coupons since I just did a huge service with them... 25$ coupon. Yeah thanks but no thanks for the help. I had to pay another 309$. I dont feel safe in my car. Oh and I forgot to mention that Kia neglected to tell me that the warranty on the used Kia engine is only for 90 days. I am disgusted the way that whole company treats their customers when it is us who gives them their paying jobs. As I said a bunch of crooks. My junker cars have lasted longer than this car. What is sad is I loved my car. At first it was great. Everything was working great. Then the engine went. Kia never told me about their common engine issues. I found this out myself and when I confronted them about it. They were all hush hush about it. After this car dies I will never again give my money to Kia.

We purchased a brand new KIA two years ago. Long story short, the engine failed and we were told it needed to be replaced. They said it was our fault due to lack of maintenance, and were requested to provide ALL oil change receipts. We could not come up with ALL of them, and lost the battle. However, that is a separate issue. The customer service is what I am so very disappointed in. The reason is that for over six months now, we have had trouble with this car. Yes, they are saying its our fault, but the disappointment (besides the outcome) is that NO ONE has ever ONCE called us back when they said they would, nor followed up when they said they would. Not even apology has been given once for this. In addition, I was treated as if I were a liar by being told I find it hard to believe on their end when I would plead my case regarding what I had been told. Sometimes you have to learn the hard way I suppose. I have names, but I am going to take the high road as much as I want to publicize that information. I would advise against ever purchasing a KIA:(

I have owned 2 Kia Souls in the past 4 years. The first car had some paint problems in that a lot of chipping was going on and not only around the wheels. There was paint chipping on the sides and at the top of the roof. We dont live on a gravel road nor do we drive on any gravel roads, when I took the car in for this, keeping in mind that this is the 2010 model with 83000 km. The dealership took some pictures and sent them in to Kia for the ok to go ahead and fix the problem. Kia gave them the go ahead and we got our car repainted. The new paint on the car was considerably better, in fact we had no real chipping and as the body guy said it was because there was actually some paint on the car.We traded this car in for a 2012 Kia Soul and now are facing the same problem. The difference is that I actually installed mud flaps on this car when I got it home and it is worse than the first car, in fact at the back wheel there is no paint at all and the car has surface rust developing on about a 4 area. Showing this to the dealer, they went through the same procedure of taking pictures and submitting them to Kia, this time the verdict was different. They are not going to cover the paint work. They are not going to paint the car. I have called Kia Customer service and awaiting a call back.

I was furloughed in middle March, I tried to call Kia for a deferment, their answering service said high call volume and hung up. I locked my self out of my acct. I called the dealership where I bought the car, they didnt know how to get a hold of them.. This went on for a couple weeks. Then after filing for EDD got my first payment a month later, so called again. This time they answer and tell me they cant defer but one month at a time. So now I am behind, and then they added late charges to the 2 payments I owe. Ummm dont you think they should be following all other car deferments that went into effect immediately and were deferred for 3-4 months right at the beginning of this.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

My car has been intermittently cutting off. The last incident was on Monday morning, it would not start - even though all the functions came on. Car had to be towed to the Dealer. Dealer confirmed that the car was NOT starting, and it was reverting to the default setting/test setting or something like that. They were looking into it. Well - they did not give me a loaner vehicle - even after repeated request, and the Customer Complaint service informed me that I need to secure transportation on my own and that he too has to do so for his own CHEVY.. talk about customer service that SUCKS!!Well, it is Day 3 - no calls from KIA to me, I am the one who has been checking on the status of my vehicle daily. The KIA rep supposedly came out yesterday but because they are not able to duplicate the error - they are unable to assist. So the bottom line, from the Complaints service Rep that I just spoke with is - Take the car, since it starts now... but we cannot guarantee it will not do the same thing. Also, Ive found online complaints where the KIA has just cut out while driving. This horrifies me, since I have young children and we have long commutes. I need some help, please.

At 13,300 miles, the manual clutch went out in a 2010 KIA SOUL. KIA wont honor its warranty as the clutch is a wear and tear item. I cant imagine any clutch burning out at 13k. My last manual clutch (Jeep) had the factory clutch in it when I traded it in at 89,000 miles with no problems. When I checked online, I found out many people had clutch problems. Many with even less mileage than mine. I also found out that KIA had replaced several of the clutch parts in the following years models. Apparently, they have realized they have a problem with their clutch. But it still cost me $12,000 to fix it.

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kias agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared. After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kias sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!

I first want to say I gave 1 star because it is required before submitting. I purchased my 2013 Kia Rio LX brand new at the end of 2013. I have had several problems. All four tires keep going flat. A squeaking noise every single time I drive it. The air conditioner not working correctly and has a foul smell when it is on. Recently, I went in for my 3000 mile oil change (so I could keep my warranty up-to-date) and I was informed of the following: the rotors, breaks and the housing for the breaks are rusted out. In addition, the tailpipe and the housing holding the tailpipe to the car rusted and the bolt holding on the timing chain and belt in the motor, yep RUSTED!This car was brand new when I purchased it at the end of 2013. When I contacted Kia and got a case number, they came back and said, this is normal wear. How can this be normal wear this car is about 3 years old. I would expect this from a car that was 6-10 years old. THIS is a public safety issue. IF any part of the brakes fall off while driving, this will cause an accident. IF the time belt/chain becomes unattached-this will cause an accident. If the tires leak too much air while driving or burst, this will cause an accident. In addition, there is a computer upgrade kit that should be installed in every car, however, since my car is NOT having issues that warrant the upgrade, then it is not available to me. My car does not have the light on or making the acceptable noises to get the upgrade. I have taken the car into the Kia Service Department, they state they can not pinpoint the slow leak issue with all 4 tires. They put air in them and cleared the sensor-but would not look into further or try to fix the issue. They did not fully inspect the air condition issue, because they did not have enough time. DID I MENTION THE CAR WAS THERE FOR 6 HOURS??? And the rust was normal wear. I do not care where you live in the US or Canada, a 3 year old car should not have rusted out like this car has. The 10 year/100K mile warranty is a scam! They have loopholes in every corner. I am disabled, have limited income and I got ripped off by Kia. I will NEVER EVER buy another Kia again!

I purchased a Kia Rio 2011 in August 2012 from Courtesy Ford of Rome. The hubcaps was making a flapping noise when the weather changes. Water leaking in the backseat when it rains, and water leaking in the trunk starting on November 4. Went back and forth to Terry Reid, 25 miles away from Rome. I took it four to five times to see them before it was fixed in February of 2013. The airbag light came on. I had to go to Terry Reid for them to check it. The part was ordered and fixed a month later. Two weeks ago the engine light came on and the car started to put along. Now the car powers down like it is cutting off. I feel like I got a lemon and I plan on sending it back to the people who financed it. Im not paying $352 a month for a car that is not reliable and a waste of my hardworking money. I shouldnt be having all these problems with this car. I havent had it for one year yet and everything started three months after I got it.

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.

In March of 2012, I purchased a new 2012 Kia Rio. Not long after having it, the radio would not read CDs. I had it in the dealer service department several times, and I would still have the same problem. The dealer finally decided to replace the radio with a re-manufactured one. The refurbished one that was put in was even worse than the original one. It would freeze up, go out, and do things without me touching it. Also, I would lose control of it, and it would even stay on after the car was shut off, key taken out of ignition, and car locked. I took it to another dealer to have them look at it. And after a long period of time of having problems with it, it was replaced again with yet another refurbished one. It worked okay for a while, and now all of a sudden, when turned on, there is no sound. There is no sound whatsoever when I run the volume knob up and down. I am fed up with Kia for their products and service! I will never buy another Kia! I am in the process of filing a lemon law claim with the BBB. They should buy this vehicle back after countless sorry attempts to fix the problem and Im still having trouble out of it!

I have been a 3 car Kia customer for almost 10 years. I was Kias BIGGEST fan, telling EVERYONE how great a company this is. Ive converted 5 people into purchase of a Kia. Which is why I’d like to tell you why I am no longer a Kia customer and now a Nissan owner. And will tell EVERYONE I know to do the same. In the last 10 months I have had more than a dozen service visits. Starting in August 2020 my engine was losing oil. After first visit, my SA Edwin agreed this is a problem, do the oil consumption test and we’ll be on our way for a repair. Test Done, with a Sorry. We have to do the test again but we replaced the ignition coil. (2nd Coil since I’ve owned car) And again we test. With more Sorry. It didnt burn enough oil, or You have to come in EXACTLY at 1,000 miles. (This is NOT true; math can be converted at any mileage over the 1,000.) Even when I told them it starts burning at the 2,000 mark after oil change.Over and over again, I miss work to sit in the dealership, or WALK home, as the dealership insisted on these appointments but wouldnt give me a loaner (I have full coverage insurance). Finally in March 2021 they decide they will clean the combustion chamber. Need to leave car: they make me RENT a car saying it will be paid for with my warranty. ADDITIONAL days needed as more problems occurred while in for repair. (Oil switch). Keep the rental they told me, it’s covered. Return the rental and the dealership won’t PAY THE RENTAL.I have now missed over 30 hours of work, repeated oil change costs for the process, Rental Fees, Inspection fees that were never reimbursed. All in avoidance of a repair that was clearly needed to my engine. Go back into a new dealership Kia Schaumburg on 6/1/21 for scheduled oil change, and the Tech tells me there is NO OIL ON THE DIPSTICK. AGAIN. 10 months later and I still have the same problem. I hope the $100,000 lifetime of customer income I was generating (I buy a car every 3 years) was worth losing over this. I understand mechanical failure. I was an AUTO SERVICE ADVISOR for 10 years. Its how you handle it. And Kia Failed. (Case # ** for FEELING UNSAFE IN MY KIA, NO ONE CALLED ME BACK.)

The commercials are so inappropriate--women in barely nothing! There is enough trash on TV without you, all, adding to it! My children watch those commercials. You should wait until after they are in bed if you want those kinds of commercials! I will never buy a car for a company that needs to use scantily-dressed women as a tool to get sales.

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car. Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the drivers side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

I bought my car in 2013. With it brand new, it had 25 miles on the car. There were issues from the beginning. Every time I took my car into a Kia dealer with a shop to look at my car they always said theres no problem. One of the last times I took it in they found it, my sub-frame was so loose that it was so surprising that I didnt get into an accident. I had a tear in my driveshaft boot, and a few other electrical problems. (They were all fixed after a year of driving the car.) Now this is why Im writing this review. I was in an accident in January 2015 (other persons fault). Her insurance worked really fast to get a payoff check to Kia. They got the check on February 28, 2015. It is now April 16, 2015 and they still have NOT processed the check and applied it to my account so I can get everything else taken care of. I dont understand how a HUGE car dealer has not processed this check and every time I call to find out whats going on and why they havent they say the same thing, WE DIDNT KNOW WHAT TO DO WITH IT. What how in the world do they not know what to do with it. Its been 2 months since theyve had this check and again every time I call and have to explain AGAIN, they tell me the same thing Itll be processed in 5 to 7 business days. I am so disappointed with this car company. I will never refer anyone to them nor will I ever go back through them again.

2011 Kia Soul, all warranty work completed at local dealership. Key fobs quit working, couldnt lock the hatch with the manual key. 58,000 miles still under warranty. Took to dealer to have key fobs reprogrammed. Was told it was a fuse block that was not covered under warranty at a cost of $50.00. I said go ahead, do the repairs. Called me back, wasnt fuse block. They called Kia for technical support and whatever Kia techs told them burnt up the computer in car. They have had it for 2 weeks. Car still wont start. At least it started with the manual key when I took it in. NEVER BUY A KIA, read these reviews. Have a 2011 Kia wont start for sale. Still owe about 5k on it. Sounds like its going to be a parts car.

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, thats right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I m driving around thinking it was a spare not a box and a small compressor that doesnt work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue. Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesnt even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesnt take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford. I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car. Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

I have a 2009 Kia Rio with only 55,000 miles on it. For the last month and a half, it has been revving when only going at a speed of 60. Its already at 4 RPM and if I try and accelerate, the RPM increase. I had a transmission flush several weeks back to see if the problem would go away, but it did not. I took my car to a Kia dealer and can you believe they said that there is nothing wrong with my vehicle when there clearly is? I still am having the issue of the engine revving, pulls and does not want to accelerate at times. Anyhow, just wanted to get this out there and will be trading in this vehicle that should not even be on the road or exist.

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

I bought a Kia Cerato in February 2011. Since I had this vehicle I’ve experienced a vibration when it is in 3 gear. The car went in for the gearbox to be repaired or replaced. Unfortunately after 3 weeks being sent from one gearbox service center to the other, Kia South Africa can’t get authority from Korea to get the gearbox replaced under warranty. It will be send again today for a 3rd report but even this might not get Korea to condemn the gearbox. Kia SA are not prepared to provide a loan vehicle as it is not policy nor do they have a spare gearbox to replace until they can find the cause of vibration. In the meantime I can’t get to my customers and this can result in me losing my job. This will be my last Kia vehicle!

I bought a 2015 KIA Soul in Aug 2015, a 2015 model. I bought the car based on price and gas mileage. They touted the excellent warranty and reliability of the car. Well, six months later the car stopped running at a stop sign this past Sunday. Its a manual transmission and would not engage the transmission. Had it towed to KIA and was informed today the clutch was burnt out and the warranty on this is 12K miles and the car has 12,900K so guess what. Yep, $1500.00 dollars later I can get my car back. I have driven manual transmissions my entire life and never had any sort of clutch failure. Buyer beware. Please read and advise all your friends to stay as far away from KIA as possible. Supposedly the case was sent to KIA headquarters who denied the claim. Shame on that person and believe me I will spread the word far and wide. DO NOT BUY A KIA.

Kia Optima Hybrid Engine - We were driving home from something on Mothers Day and the car made a loud sound and the engine stopped running. It threw a rod and ruined the engine. Kia now is saying that this is not covered under warranty because the car had the wrong oil filter and was not getting adequate oil in the engine. Havoline says that this is not the case and that it is the proper filter. In addition, even if there were an issue with the filter clogging, it would bypass the filter and oil would still flow. I have done nothing wrong but now I am in a fight. It looks like Kia is trying to just make an excuse instead of actually honoring their warranty responsibility.

I will NEVER EVER buy a KIA Optima or any KIA. First it has a bad AIR CONDITIONER, now my engine is BLOWN. Warranty does not cover it. I bought a 2014, last year although I did oil changes engine started to let out BLACK SMOKE. Took it to KIA, they said I never did an oil change even though I showed them Oil Change receipt. They took the engine apart and said we needed a new engine. So the car is sitting outside my house with no ENGINE. It sort of an advertisement that KIAs are NO GOOD, NO GOOD. My other car has almost 160,000 miles, no engine problem. I had 2 Toyotas, they ran over 200,000 miles - never had engine problem.

This 2003 Kia spectra has had nothing but problems in the last 2 years. It started with the wiring on the tail lights being faulty and having to have them repaired so I would have brake lights. Then had to have solenoid A replaced. 5 sensors replaced because of corrosion. Now when I start to drive, the car is having a violent jerk backward...Very scary!!! So now I am taking it back in to have the mass air flow sensor cleaned. Pray for me that this works because Im out of money and days I can take off. Does anyone know how to solve this problem?

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

Well the only thing I have to say is my tires are going to have be replaced already and I have only had the car for nearly 3 yrs this Dec so why do the tires wear out so fast? I had rotated like I supposed too, dont understand that. So sorry for the complaint thanks.