These are supposed to be good reliable vehicles, this is not the case. My 2 year old car with 26k miles died while driving at a high speed on the highway. Towed to dealer and motor is blown. All past maintenance was performed by the dealer. So far, unknown as to when and where they can obtain a replacement motor for a 2 year old car. Dealership doesnt answer the phone, no one has followed up. I had a mid size vehicle with luxury options and Ive been given a crappy economy Sportage SUV to drive which stinks like cigarettes and is so uncomfortable that its aggravating a disability and causing severe pain. I get to work limping in pain and stink like a smoker, thanks Kia.

I bought a brand new Kia Soul. I was driving on the turnpike when I hear a noise coming from the right front of the car. I thought the right braked locked up but did not feel it driving. Turns out the inside part of the wheel well came loose and with the wind touched the front right tire causing the noise and bending it where it could not be bent back. I made an appointment to take the car into Rick Case Kia service. They asked me to later come into the shop area my car was up on a lift. They accused me of hitting something to cause this to happen. I said I have 1000 miles on the car. I am the only driver. I did not hit anything. Other than the scratch make of the tire on the part that bent back there is no evidence no sign of anything hitting the area.I stated that its been raining a lot and I have as everyone else driven at highway speeds through standing water. I think maybe the force of the water may have loosened the clamps causing this. They still claim I hit something so as to not cover it. I called Kia Customer Service and its been a few days with no callback. I opened a case. If they do not cover this I no longer want the car. I have been reading all these accounts of horrible customer service. I purchased extra coverage where even oil changes are paid for. This accusation does not sit well with me. If this is how it is with Kia I wish I had known previously they have a maybe fake award for the past two years with a major company. Dont know if its legitimate now. If its not covered I do not want to drive my car. Only had it over 30 days. Hope anyone looking to buy a Kia dont. Rick Case doubles the factory warranty from 10 years to 20 but then they blame the customer for the claim to disqualify the claim. Very underhanded and wrong. I fell for their tv commercials.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

I had the same issue with my 2011 KIA SORENTO. When I went to have my vehicle checked out in April 2013, no service indicator lights were on the dashboard. I actually went in due to a knocking noise when starting it. I was told I needed a new engine due to personal negligence. This information was determined at the second KIA dealership in Highland, Indiana. The first one I went to, in Calumet City, Illinois didnt want to service my vehicle at all even though I was just under the 60,000 mile warranty. My odometer was at 59,000 miles, give or take a few miles. They told me maybe Highland can take my car. Anyway, that same day and right after they turned my car away, I drive to Highland and Im told there is oil sludge everywhere and I need a new engine. At this point Im confused because my oil light and/or engine light was not on nor have they flashed or been lit up on the dashboard ever since I owned the vehicle. The mechanic at Highland was saying I never got my oil changed and even bad mouthed my husband when I said I didnt drive it often enough to know what was being done to my car.Anyhow, my husband and I can confirm that the oil has been changed. However, the auto shop we frequently use can only provide 1 year worth of receipts. The cars been sitting for about 8 months now. We could hear it getting worst as we were managing our money to have the engine replaced in 2013. We didnt want it getting worst while we were saving up the $6000. So its been sitting in our garage for the last 8 months until last month when we finally had the $6000 to get the engine replaced. That being said, our auto shop can only provide receipts for 2013 maybe one receipt for 2014. I got the car used in April 2012. So the car was serviced with oil changes from about July 2012 throughout 2013 and maybe one month at the beginning of 2014.My husband kept saying he never seen an oil light. After he brought it to my attention, I realized Id never seen an oil light either. We both can confirm having the oil changed as well as paying for an oil pan replacement. And not once did an oil light come on!! So we spent $6000 for an engine just recently at KIA and on the way home from the dealership, after dropping $6000, our car dies out! At this point, Im livid, and of course the dealership was closed and the next day was Sunday so I had to wait until Monday to call KIA. That Saturday evening we have our friend, a professional auto mechanic, come over to check out the car to give us his opinion on why the KIA died out on the way home from a $6000 engine repair job. He says we need an alternator! When I call KIA to explain what happened, the service guy says nothing was wrong with it when it left their service department. Our recommendations, written on the receipt, only described us needing new tires. Needless to say I am not trying to deal with KIA, so we let our friend, the professional auto mechanic, replace our alternator and while hes doing the job, he notices a bunch of screws missing!! Now Ive got to call KIA about that. Our friend explained that if everything isnt screwed in place that our car will start rattling and itll cause even more damage under the hood. Cant wait to hear KIAs excuse as to why they didnt screw everything back in where its supposed to be screwed in.

Leasing the Kia for my son so he would be safe in a new car then at almost 5000 miles, car shut off while driving! Thank God he was on a back street where there is hardly any traffic and not on a highway! Needs new engine. Getting one under warranty. Im angry.

Engine went out in my 2017 Kia Sorento. Kia will not honor warranty stating lack of maintenance because we cannot produce 2/5 oil change records they are asking for. Absolutely ridiculous that a car with 40,000 miles and regular mainline should have a failed engine.

I went to the Generation KIA 1788 Route 112, Medford NY 11763 On Sunday, February 12, 2012. When I first walked in on one acknowledges or offer help. After 10 minutes I finally walked up to the front desk to ask for help. Unfortunately they seem to be more interested in their lunch then in helping me. I felt like they could care less if they helped me or not. So after another 10 minutes I left and went to another dealership. Very unprofessional dealership.

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

All I can say is if you get a Kia, pray that nothing ever goes wrong with it and that you need to deal with Corporate Headquarters. They are the most irresponsible and useless group of people I have ever dealt with. I had a recall on my car that was unsafe to drive. After over a month of back and forth where I was told the part was ordered and it was not, and then I was told I would get loaner car and then I was told I could not get a loaner car and that I would have to be reimbursed for renting my own car. I spent almost $650 for a rental car for a week and a half plus having to UBER to and from the car rental place. On December 21st, they approved my reimbursement and told to allow 30-45 days for completion. On January 27th (31 days later) I contacted Kia to find out the status of my reimbursement. I was told on January 28 (32 days) it was in final review and would be processed shortly. After receiving and hearing nothing, I contacted again on Feb 5 (40 days) and have since had no response. It is now Feb 12 (47 days) and I have yet to receive reimbursement nor any response from Kia. I spoke to manager, Brenda ** at Kia today who also told me that the reimbursement is still processing and she would follow up with me. Brenda did not follow up with me so I had to email her 8 days later and she told me it was still being processed and she requested it to be expedited (I thought this had already been done?). Now it has been another 5 days since she responded to me. I am going on 66 days since my reimbursement was approved with no check and no ETA of when I will get it.I have filed a complaint with the Better Business Bureau and Kia just responds stating my case is being worked on and to work with my case manager. And to note, my case manager, David, if he still is my case manager, hasnt responded to me since January 28th (28 days ago). This is insane. I just want my money. I have been charged 2 months of interest on my credit card now and still they cannot even tell me when to expect my check. I WILL NEVER EVER BUY A KIA AGAIN AND REGRET BUYING THIS ONE. KIA IS A JOKE.

I arrived to Kia at 8 am on Saturday 2-18/17 because my car was making noises when I pressed on the brakes. After 2 hours the rep came to the waiting room to speak to another customer and when finished he yelled across the room at me maam your car probably needs brakes then walked off...duh. I told them that when I got there. After another 30 min the same guy came to me stating my car needed brakes and they dont have them and it will be a few days before they can get them. My options are 1. drive away and come back in a few days to have my brakes changed and try not to drive too much because if additional parts go bad I will have to pay a lot more and they may not have all the parts...they really told me that. 2. Pay for a rental car until the parts come in and they can get replaced. They refused to get me a liner at no fee. 3. They could order some brakes from the auto parts store nearby and use them, but they may be noisy and not last. Wtf. I drive a Kia Sorento 2014, I come to KIA to get KIA parts. This is the first and last time I come here. So horrible.

Kia allowed me to trade the disabled vehicle in and lease a new car.

I purchased a Kia Sorento back in 03 and have always taken my car for major services to the same dealer since. Recently, my car has had a vibration on acceleration and runs sluggish. There is a rattle on acceleration as well. To make my story short, I took it to the dealer and they checked it out and told me it needed spark plugs and wires replaced to a sum of $469.00. I got it done. A week later, I was having the same problem. I made another appointment. They checked it again and said it needed coils to the sum of $444.00. I asked if this will take care of the problem. They said yes. Today, 4/9/12, my car was towed to the dealer: same problem, only worse! The dealer said they will check again, but they will not cover the fix if it is something else. I told them that’s what they told me that was wrong; therefore, I am not paying one more cent!

I purchased an 09 Borrego in January. About 3 weeks after I got it, it just dies when I was rolling to a stop. I thought, Maybe I just didnt give it enough gas. Weird, who knows? Then it happened again in a drive-thru, a few times at a stop light, chugged while I was going uphill and downhill and died while I was driving on I-25. I was nearly plowed by numerous vehicles (More than one person in my family experienced this while driving). So, we took it in. The dealership acted like I was out of my mind. Drove the car for a few hundred miles and called and told me they couldnt get it to act up. I explained, at length, that nothing happened before it died or after so there was nothing they could do to replicate the problem. They had us pick it up. My husband drove the Borrego home on back roads as our daughter was following him and she doesnt drive in traffic. They never drove over 45 mph. The next day, I drove to work. Halfway there, the SUV starts shimmying. I drove back roads home. My husband figured it might be me feeling it more because I had been driving another car. SO, we hopped in and started driving. About 15 miles down the road, the Borrego shook too hard to proceed. My son switched vehicles with us and when he was backing the Borrego in - shocker- IT DIED. So, back o the dealer it went. They said the shaking was from mud on the tire assemblies (I found out in this convo that the mechanic had driven it hard over bumpy roads to see if it was a wiring issue). Again, they acted like I was nuts, but gave me a borrower car. They offered to clean wires to the ECM and give it back, but cannot explain why it dies. I refused to take it back. They had an engineer from Kia out and offered to put a special computer on it so the next time it does it, they can tell why. All that has to happen is for someone to drive the thing and pray they dont get killed the next time it happens. They told me nobody had heard of the problem before, yet I found complaint upon complaint about this happening in Borregos and various other Kia models. So, then today I get a call from the service manager at the dealership. He asked to drive my car over the weekend (I hesitate to let them drive all over as I had to pay a lot of money for a mileage limited warranty which they are eating away at the mileage of). Little did I know until I got a call from the dealership manager that the service guy was planning to drive the Borrego all the way to Kansas (a state and numerous hundreds of miles away). The manager then informed me that to trade out of the Borrego, I would need several thousand dollars down because of the length of time in this vehicle and the depreciated value! I have had the POS 5 months! He told me he remembered me having to roll negative equity into the loan on the Borrego - huge joke - I didnt trade anything in on it! I was asked if it had lights flicker before it died, um-NO and I would have said so. Did it happen while braking? Again - NO and I would have said so. Bottom line, Kia has several models that die without warning and nobody seems to know how to fix it. It is dangerous. My husband asked the dealership manager how hed feel putting his loved ones in this vehicle knowing the car could stop running and someone could be killed? His response was Of course I wouldnt want to. Why would you even go there and say something like that? Well, KIA and dealership, wed ask because we face it every time we get into the defective vehicle you manufactured!

Forward Collision Warning and Autonomous Emergency braking will not work. Took to Dealer and confirmed it was not operational. After having it in the shop for 7 days within the first 2 weeks after purchase, they contacted Kia to get representative to take a look. Thats been over 7 weeks and no response. I am very disappointed in Kias lack of customer service on this serious safety issue. Have ask the Dealer to follow up numerous times, but still no response from Kia.

After driving a Kia Rondo for over 100,000 miles, Ive had no mechanical issues and feel I should have!

As a Kia owner and supporter of the rejuvenated products and brands, I had to tell you about my experiences that are still on-going with the dealer and service franchisees/network that Kia seem to be straddled with.On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kias best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.Unfortunately, Jason (of Kia USA Customer Service) didnt follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, sorry Mr. ** and Ill do what I can, which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didnt and couldnt do anything). Amazed, shocked and insulted -- my car still wasnt fixed.So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldnt provide a loaner car because I waited a month to have them get some parts in to do the work? It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers dont need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues Ive raised (and youll love this) are operating within manufacturers parameters. I was told that the 4WD hang up sometimes when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. Its something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! Ive owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and Id be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80s to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality! Considering the service so far (or total lack thereof), I dont expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USAs total lack of interest in assisting me with their independent dealer network and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldnt bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensees relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didnt have on-line), and Smithtown Kia.Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort Ill have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

My girlfriend has a 2012 KIA Sorento. After 40000 miles the engine seized. We brought it to the dealer and they asked for service records. When we provided them they still would not honor the warranty. They said it could be improper maintenance and said we had to prove it was their fault. (Since we had gone to Firestone and a few other places for oil changes, they can now say it was their fault not KIAs and we would then have to fight a different vendor to replace the engine.)I was initially too shocked to be angry, but when they said we could pay them to take apart the motor to prove fault, I spoke to another mechanic who has dealt with this before. He said they are not likely to find anything that will prove anything either way and we will just be out an additional 500 dollars. I am now taking the only recourse I have without money for a lawyer. I am telling every outlet I can find to go with a different company. This feels like fraud to me. We did what was asked of us in the handbook and they just dont want to honor their warranty. It never says anywhere that if you dont use KIA for everything, you might as well write off your warranty. So now we are stuck without a car and with a probable 5K cost facing us because we did the right thing.It is not honest or fair that a car from 2012 with 40K miles has a dead engine. There are plenty of reviews about this type of thing on the internet. I recommend you look long and hard before falling for the same trick we did. We probably wont have a choice since there are still 3 years on the note so we cant really do anything but let them bully us. Please consider any other car before KIA. #dontbuyKIA #KIA

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

I was furloughed in middle March, I tried to call Kia for a deferment, their answering service said high call volume and hung up. I locked my self out of my acct. I called the dealership where I bought the car, they didnt know how to get a hold of them.. This went on for a couple weeks. Then after filing for EDD got my first payment a month later, so called again. This time they answer and tell me they cant defer but one month at a time. So now I am behind, and then they added late charges to the 2 payments I owe. Ummm dont you think they should be following all other car deferments that went into effect immediately and were deferred for 3-4 months right at the beginning of this.

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change done last week. The car came back and was making a funny sound that got progressively worse (like a baseball card in a bike spoke). The car ended up dying completely while being driven and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but Kia probably wont cover it unless I can provide them with maintenance records. They have the most recent oil change record but they wants them all (works out to about 3) which I dont have because I go to a little corner garage.Now that I see blown engines and sludging is a known issue with Kia, I will contact whoever I need to contact to get this taken care of (the estimate was $7200) and I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

This pass Sunday I was driving on I-75 North to Gainsville to drop off my son for summer camp and the engine made a pull. Then all the sudden a big rattling noise. The car was always serviced by the Orlando KIA West Colonial dealer for Oil changes and for services. My car had clean oil in the pan. This happen on 6/12/2016 and today is 6/19/2016. They need a paper sign from the District manager and I am getting the runaround. I see how it goes... When you step in the show room, they promise you bells and whistles. Then when the time comes up for them to pony up, they drag their feet. This is my last time I will purchase a KIA car or a new car. What is the point... I see that some other people are having similar issues. Think before buying a KIA... Not a happy customer.

They gave me power of attorney to someone elses car!!! Im financing two vehicles. I got married & changed my last name. Dmv wont do a name change because I dont have the vehicle titles. Which is obvious. AAA & DMV both said financing company needs to do it. Kia refuses to do so. They sent me limited power of attorney for both cars for me to take to DMV to do by myself. Aside that DMV cant accept it. It actually turns out they sent me a power of attorney for someone elses car? Wth!!On top of that they tell me I need to wait another 10-14 business days to wait for it to be corrected. Plus I need to call back Monday, because its Friday evening & the department who issues this forms is closed. I have to call a 5th time to request a new & corrected power of attorney with my correct vehicle information. Plus send a written request for them to send the title to DMV. Which takes 10-14 days for the request. Horrible service & customer service. Worst finance company ever! Who sends out a power attorney to a strangers car. Scary that such information would be released like nothing and take no responsibility for such mistake. Violation of privacy and confidential information.

Update on 02/18/2019: Day 14 waiting for a resolution. Our car was taken in for service because of a check engine light being on twice. On the second inspection they determined that our transmission needs to be replaced. With the vehicle being less than 6 months old and just reaching 4,000 miles we were obviously upset. We waited for the first week asking to just have the vehicle replaced. Now Im not sure I ever want to do business with Kia again. So here we are 14 days later waiting for someone to let us know what they are going to do for us! Numerous emails and phone calls and NOTHING. It is becoming very clear that Kia is not willing to do the right thing at this point.Original: Buyer beware! My husband and I both leased new Kias in August. My Sorento needs a new transmission at less than 6 months old and at 4,000 miles. We are being told the transmission should arrive on March 10th. In the meantime I am paying a car payment on a car I dont have (at this point it is 11 days). If (big if) my car is done on time that means it will be there for 35 days! We have spoken with Randy ** (Kia consumer affairs lead escalated case) with no resolution. I have told Randy that I would like my car replaced with a comparable vehicle or a lease termination and refund. Randy is basically beating around bush without actually saying they will not do either. He would like to look into some type of goodwill. Really not interested in goodwill at this point. My family learned a valuable lesson about Kia and how much they value their customers.

They are the best car warranty. Where else could you get a warranty like they give. When I first bought my car, they explained everything about my car and what I had to do to keep my warranty in force.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

I bought my 2014 Kia Soul Plus brand new. It only had 5k miles on it when I purchase it. I have had nothing but issues with the gas mileage for this vehicle and have complained to the car dealership that I bought the car from several times. It had gotten so bad in fact that at one point, everytime I filled the tank I took pictures of the on dash information and wrote the mileage on my gas receipts to prove to Kia that this is in fact a problem. The estimated gas mileage for this car is supposed to be around 23 miles to the gallon in the city. I am lucky if I am getting 15 mpg.Point in case I filled the car completely up on Monday. Went 100 miles in the car and had to fill it up again the next day! Now I dont mean it was sitting at a half or a 1/4 when I had to refill, I mean the gas light was on. There was 5 lines across the dash that displays the gas average. I took it into Kia this morning only to be told there is nothing wrong with it, just as they have told me for the past 5 months of owning this car.This is an on going problem for sure. The range on the gas meter will read a different amount each time it is filled. One moment it may say that I have 283 miles until empty, then the next fill up it will tell me I have 227 miles to empty. I am not sure what is going on here and KIA will not allow me to take it to another mechanic shop. If I do they say they will void all of my warranties that I purchased. So I am stuck with a gas guzzling lemon. What do I do?

I took delivery of my 2014 Kia Cadenza on April 28. I noticed a shimmy at certain speeds, contacted my salesman, Matt **, and he made a service appointment for me. I brought the vehicle in and they felt that it was a defective tire. They replaced the defective tire and it did take care of the lower speed shimmy. I called again today to the service department and informed them that I still had the shimmy problems between 40 and 50 mph. I have my second service appt. on Monday to see if the problem can be resolved.

First off, I was a college student and wanting a new car with a warranty so then I wouldnt have to worry about having to pay extra for cars that I recently had that kept breaking down and I had to empty my pockets to keep running. I knew that I couldnt afford to get a loan for a better car and I looked in KIA and heard nothing but decent reviews about them. But from that start I got conned, I spent $14,000 for a new KIA with already 216 miles of test driving done on it and it was a manual with no bells and whistles, not even an air conditioner. But me being conned was my fault. I should have brought someone experienced in buying a new car with me, but fault still falls on them for taking advantage of me and not having ethics on their side of business. My next complaint is that I have automatic lights that I can just keep the switch on and the light automatically turns off. But when the cold weather of the winter time hits me, my light somehow miraculously turns back on and kills my battery. I called in and told them about my issue just 3 months after me purchasing my brand new car and they said that there was nothing to do about it. I wrote in several complaints over and over to the company and still nothing happened. Now, Im stuck with a battery that has gone completely bad from all the times that I have had to push start or get jump starts from. I will never buy another KIA as long as I live.

I bought a 2012 Kia Soul. I bought a new car because I live up north where the winters are cold. So I wanted a new car with a good heater. I dont have that in the Kia Soul. The temp gauge in the car drops and I get cool to lukewarm air. I have taken it to my dealership and they had it almost 2 weeks and nothing. They keep telling me it is normal. I have had several cars and none of them had them temp gauge drop and get warm air or cool. I was told that Kia put in a larger radiator than is needed for this size car and they wont do anything about it. If this is as hot as the Kia Soul gets, then Kia should not be selling it up north where the winters are long and cold. As anyone else had this issue.

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

Changed engine oil regularly. Last time even put in synthetic to improve longevity on a 5w 20 as recommended for a Sorento 2013. Last weekend the engine oil starts when traveling to the beach with my family. Immediately drive back to get into an Auto Zone near the area, never get there....after several noises coming from the engine, it stops and never started again. Next day went to the Kia dealer and care center. After 4 days and no call, my wife calls and surprise, they said that the engine was damaged beyond repair and the guaranty does not cover due to the services were not provided by them...saying that the reason for the damage was slug on the engine due to low maintenance. Strange, since do the same maintenance schedule to my Toyota Sienna from 2001 and it has 196,000 miles already and no issues with the motor. So, I believe that they can argue the same to anyone with problems, IF YOU DO NOT SERVICE AT THEIR SHOP, COULD BE REASON ENOUGH TO DENY THE WARRANTY? For sure will never purchase another KIA, good looking vehicle, as soon as you get some issues, it hits you....be lucky trying to obtain the warranty from them....

I traded in 2012 Kia Soul for a 2015 Kia Soul Plus. I got the car in June and I have been listening to the 3 month free promotion of Sirius Radio. I did not even notice that my new Kia has no CD player, until the other day when I went to put in a CD. I was completely shocked. My 2012 Kia did have it and I thought that the CD player was standard. I was not told when I leased this new 2015 Kia that there was no CD player. I feel that the salesman should have pointed that out to me. I am extremely disappointed and now I am looking through stores to see if I can buy a portable one to put in my car. I understand that changes are sometimes made, but a change like this should have been brought to my attention when I leased this car. This is a feature, for me, that is very important.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

My Kia Optima that my son bought brand new in 2013 only has 45,000 miles. I co-signed for it. He is 27 years old and raises his want 4-year-old son, living check to check. Today they told me they want $8,000 dollars for new motor. They want 9 receipts for oil changes. He took it to Gateway Kia where he bought it in September 2013 to get inspected. Previously he took it to Jiffy Lube for oil changes. Everything was great with inspection with Kia & they changed oil also. Its a far ride for him to take it there so he went to Jiffy Lube 2 more times. He has receipt from Jiffy Lube from September 2015 that we just looked at closely last night and noticed they put wrong oil in the car.I dont know if this caused it but they dont care. They want 9 receipts. 1 receipt for every 5,000 miles. He still had 3 more years to make $500. Payments. He doesnt have 9 receipts. He is going to lose his job cause he needs his car. Its day before holidays & our lives feel like they were turned upside down. He cant afford to get motor. Have no idea what to do. Kia just says the car was neglected. Its not fair! I cant stop crying! I am his mother. How can this happen to a car this new! I cant even talk about it anymore cause I feel sick.

Purchased a new Kia Soul 2010 in Antigonish, NS. Fantastic dealership there. We wanted the burner model, but they only came in one color, so they custom made a green model as a burner for us. Moved to Charlottetown, PE and it all went downhill. The gas mileage was horrendous in the car, about 15L/100km. Took it to the dealership and they told us the following. The air filter needs to be replaced. All the fuel lines are good. The mechanic however did not check the plugs because he would have to take the engine cover off. They wanted to charge us quite a bit of money to proceed from there. I declined, I can replace an air filter myself. Purchased and ready to install. I then notice my engine cover is missing. Two bright and shiny holes where the 2 10 mm screws would hold it in place twinkling in the sunlight. Whaaaaaaat? Note: for the record, I know it did not come with one factory installed, it was aftermarket.So I call Kia up and ask where my engine cover is. They say I didnt have one. Wait for it! But.. You told me that YOU DID NOT CHECK THE PLUGS because of the engine cover. So whats the deal? Where is my cover? I even provided a picture of it to them. They said they did not have it. Grr.... So I then asked, if I never had one (I did) why would I be told you did not check the plug because of it, which is absurd because 2 10 mm screws take approximately 45 seconds to remove. The service manager told me repeatedly that my car never came with one and he doesnt know why they would tell me that. I lodged a complaint with Kia directly and all they would say is that they were aware of the incident. No apology, no offer to replace my cover.Skip ahead 1 year, car taken in for inspection. Was told the rear rotors needed replacement, they wanted 400$ to replace them. I said no, I can replace them myself. I pulled the wheels off and the rotors were fine, no scarring. I had already purchased new ones so I put them on, changed the brake pads and took the car back. They checked the car and now the front ones needed replacing. I said the hell and I took the car to a brake specialist where he will turn bad rotors on a lathe to fix them. NO ISSUES FOUND WITH THE ROTORS.I took the car back to the dealership and told them who I had check them. They then said oh, yeah they are fine, but your tires need to be replaced. I told them to put the passed inspection sticker on the car, the tires have the appropriate thread on them and that they need to stop the ** with fake issues. They put the sticker on the car. So as it stands now, I am out $80 for the after market engine cover and $100 on rear rotors I did not need. Thank you Kia Charlottetown, I think I will buy anything but Kia next time. So in the end, I am out an $80 after market cover.

My 2002 Kia just wouldnt start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

The speedometer on my 2005 Kia Spectra sometimes doesnt read my speed correctly. The first time the incident occurred, it was almost 2 years ago. I only had the car for a day. While at the red light, the speedometer said I was driving 60 mph. When I started moving, it went up to 120 mph. The following day, I took the car back to the dealer, they checked it and explained to me that they couldnt find anything wrong with the speedometer. A week ago, today, I got a speeding ticket for driving 60 mph in a 40 mph zone. After getting the ticket, as soon as I started driving, I noticed the speedometer at 50 mph. I noticed immediately that the speedometer was acting up again. I stopped the car to confirm. After coming to a complete stop, the speedometer was still reading 40 mph and then the hand started slowly moving downwards. The following morning, I took the car in to my nearest Kia dealer where they checked it, said they ran a test and placed it on their computers but couldnt find anything wrong or any error codes so theres nothing they could do. Now I have to go to court, pay a speeding ticket, get points on my license all for something thats not my fault and something I cant fix nor the dealer can fix. So Im going to need Kia to fix this!

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, its my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads For assistance, call. I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.By 4:30, there was no truck. The response I got from the local company, Mike Carrs Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the drivers side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. Id hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

This is the first time that I ever wished I could give a car company negative stars. Dont buy a Kia. As I was dealing with my issue at the dealership, an employee came by and asked what was wrong. He ended it by saying Service department always having issues. After what I experienced, not surprising at all. I had visited this dealership before for mileage maintenance and experienced great service. Boy was I in for a surprise on this visit. Making an extremely long story short -- I brought my car in for a rattling noise. The service manager, MICHAEL, had the tech address everything but the issue I brought the car in for.They kept the car a day and a half yet spent only two hours trying to figure out the rattling noise. And what was their diagnosis? They were unable to figure out the problem ON THEIR OWN VEHICLE. Their solution? That I get body work done on a non-impact scratch that occurred AFTER the noise started and then they could take another look at it. What?! I told him over and over that the scratch occurred way after the noise started. He maintained his stance. He stated that it was Kias rule that they couldnt do any further diagnostics on the issue until I got the body work done. He was completely combative and dismissive. I asked for another manager. CONSTANTINE came out and essentially performed as Michaels puppet, backing up every ridiculous thing he said. I left there having paid for a tire rotation that I didnt need and didnt ask for just to get out of there.After talking with a friend who is a former Kia sales manager at another dealership, I confirmed that what Michael told me was complete BS and that they just didnt want to take the time to deal with the problem. Nice. I have taken several steps to have these issues addressed before leaving this review. I called into corporate consumer customer service and opened a case with a MASIELA. I was promised a call back within two days. That was over 2 weeks ago. I followed up and have been ignored. I contacted Kia Consumer Care on Twitter and was promised a follow-up. I have also been ignored there as well. In the interim, I got all the work done on my car that was needed EXCEPT the body work and wouldnt you know --- the noise is GONE. Isnt that rich? I have come to the conclusion that Kia is who we thought they were and will be getting rid of this car the moment it is paid off.

I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof. I went to the agent in Egypt on 10/13/2011 to fix the problem but they told me that the spare part cannot be found and to date, 3/20/2012, it still hasnt been found. I think the problem is with the roller. Please fix this problem because this could tarnish the reputation of Cerato. Thanks for your help.

We have a 2012 Kia Sorento with 15k on it. The battery died. No excessive use involved. Contacted the dealership in Hurst Tx. They said it was out of warranty and we would have to spend around $159.39 to get it replaced. This did not sit well with me. Weve been married almost 42 years and have had other vehicles that batteries lasted over 4 years without incident. Now Im wondering if this was a fluke or there is something going on with the electrical system that eats batteries.

I had a 2007 Kia Sorrento. I say had because the engine blew up. Actually it failed because of a defective part in the engine. It had 90,000 miles on it and Kia refused to do anything. They should have replaced the engine at their cost but no, I suggest to split the cost with them, but no. This claim went through several levels of the corporate customer service, and they were not helpful at all. All this took weeks for them to investigate, which they actually did nothing. This should not be the way they treat customers. And let me say, I own another Sorrento, I have recommended, and friends and family have bought several Kia. No longer do they get my support.

We bought a Kia Sportage new. The engine blew on the interstate. No engine warning lights, nothing at all. Engine is blown. We have meticulously maintained this car and gave the records. 139K miles and it is now dead. Dealer diagnosed engine failure consistent with other recalled Kia/Hyundai motors but they refused to replace engine. Kia corporate (consumer affairs) was very helpful at first but as soon as the dealer confirmed a defective engine consumer affairs has gone silent. They do not return calls after at least 10 messages. BEWARE of the 2.0L and the 2.4L Theta II engines. They are defective. Kia recalled only a small number of them. A large number are failing. Google Kia engine failure and start reading. Never ever buy a used Kia. Even replacement engines are failing. Dont expect Kia/Hyundai to stand behind their products. 131 complaints on NHTSA site on this specific make, year, and model.

I have a 4.5yo Sorento that had the engine fail on the freeway. After $440 to get it towed to Lakeside Kia we have been told the car isnt there, it is there, it was the turbo charger, it was the piston, it is under warranty, it is still be assessed we can get a replacement car. We can not get a replacement car. In the meantime it has been 3 weeks and no one is giving a straight answer or saying when it will be fixed. The warranty is rubbish. Never buy a Kia.

I had to have my whole dashboard replaced at 62000 miles because it was defective. Now, my dashboard is doing the same thing. I was told that because my warranty was expired, the defective dashboard could not be replaced. The airbag that is in this car is part of the dashboard. What happens if the airbag deploys while my 12-year old is sitting in the front seat? I called the consumer line and was told that I basically was on my own.

Kia has advised me recently that they had overstated the fuel economy ratings for the 2012 Kia Sorento that I purchased for my wife Barbara earlier this year. This is very disappointing to us as we bought this vehicle primarily based on the EPA mileage estimate on the window sticker. It is now obvious that we were deliberately misled by KIA. We feel like fools! Kia has proposed lowering the mileage estimate on our 2012 Sorento, only 1-2 mpg from 22/32mpg to 21/30mpg. Based on my experience, this is not enough. We are getting only about 25-27mpg highway and have done a lot of that type of driving since we bought the vehicle last spring. Reimbursing us for a 1-2mpg difference is woefully inadequate. If we knew that 26mpg highway was all we were going to get, we would never have purchased this vehicle in the first place.Every time we complained about the mileage disappointment, we were told by many different KIA personnel that we hadnt driven enough miles. Need to break in the engine and drive about 5,000 miles to realize the higher numbers, they said. Then when we passed 5,000 miles and didnt get the promised mileage numbers, they moved the bar and told us to drive 10,000 miles. Now we are at 13,000+ miles and still getting only about 26mpg hwy. This suggests a systemic issue where the entire Kia organization was involved in the cover up. The projected reimbursement of 1-2mpg for the difference between the EPA estimate and new EPA estimate does not come anywhere near making up for the difference between the promised 32mpg highway versus the 26mpg that we are getting. We are only experiencing 18mpg city and 26mpg highway, which is significantly less than the revised estimates of 21/30mpg. The proposed compensation for the additional fuel costs incurred based on 1-2mpg is insufficient and should be 3-4mpg higher. If Kia is truly committed to compensating affected owners fairly, for the unexpected fuel costs resulting from this lower fuel economy experience, they need to do more than this. As someone who spent over 30 years in the customer relations activities, I believe Kia will have 900,000 unhappy former customers who will do long lasting damage to the Kia/Hyundai brands. If Kia truly values its owners, they need to do more to make this right with them. This was the first Kia that we have ever purchased. Based on the way we feel, we will never consider buying another Kia or Hyundai product again.A car owner should have a special relationship with his vehicle. Being pleased at how it looks when he approaches the vehicle and fully satiated with how it performs when he is behind the wheel. However, every day when I drive our Sorento and watch the mpg readout on my dashboard consistently running 3-4mpg less than the revised estimates, I am overcome with feelings of buyers remorse and I feel deceived all over again. In addition, the proposed remedy does not address the negative impact on the value of our Sorento. Right now we feel duped, would never buy another Kia or Hyundai vehicle again and will tell everyone we know that they should not ever trust what Kia or Hyundai says.If Kia really wanted to build long term, trust-based relationships where customer satisfaction is central to their business, they would increase the proposed compensation. Apologies and regret wont cut it. I have significant regret at purchasing my first Kia product. If Kia is fully committed to doing everything to resolve this problem and want to make things right for those affected, increase our compensation.

2013 Kia Sorento - We got stuck in the middle of the road. While driving, the car shut down completely. When you try to restart the car, it does not restart. You need to wait for five minutes before it can restart. It happened three times in the last four months. I took it to the dealer and they told us they cant do anything about it because they cant duplicate the problem. Also, they mentioned that the computer is not registering any faults. Their solution was to drive the car and when it happens again, have to tow it to the nearest dealer. If you survive getting stuck in the interstate, you may able to have to tow.

We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.

Multiple Issues on 2004 Sedona - Lets see where to begin. I bought it new for $15k. Well equipped with lots of stuff standard. I suppose this lures most people in along with the 100k warranty. Within the first 1,000 miles, the starter went out. Infamous brake issues started around 12k. We have replaced the rotors on it three times and getting ready to do the 4th set this week. The vehicle currently has 100,600 miles. The AC capacitor went out at 59k, just under the 60k bumper to bumper expiring, so we got that repaired for nothing. The starter went out again around 70k and that cost $300.00. Wheel bearing have been replaced. A compressor went out around 80k and that cost $400.00. The climate control distribution doors dont open, so air barely blows into the compartment. Rear climate control hasnt worked for years. The coolant lines that run back to the rear unit literally rusted through and the mechanic had to plug the lines and route it so rear climate control isnt even possible. The rear brakes didnt seem to be working, so I took it to a mechanic who pulled the drums and said the shoes hardly looked worn and that the entire rear system had probably been hung up/frozen for years. He tried to free them up and thought he did, but I still dont think they are engaging. Thermostat has been replaced 2 or 3 times and I believe the water pump once. Its very heavy and gets terrible gas mileage, 18-20 miles/gal. I will say, knock on wood, that so far, the drive train has been solid. We have taken it on several long distance trips and have been very fortunate to have not had any problems on the road other than wondering if the brakes would fail at any moment, sweating in the backseats and hoping it wouldnt overheat. Other than that, it has been great!

Powertrain warranty: I have 2006 Kia Spectra 5 with over 80,000 miles. I started to experience slippage and loss of power in the transmission. The car downshifts on its own while driving. And when trying to accelerate the car after stopping the accelerator pedal to the floor, the car does not respond. I took the car to two separate repair shops after calling the warranty company to file a report. The warranty company proceeds to send out an adjuster to inspect the car and proceeds to tell me he did not experience any issue in his test drive. I proceeded to call the warranty company and I am told that they will not fix anything unless it occurs when the adjuster is driving the car. I proceeded to tell them I am starting to think that they do not want to make the repair since the warranty will be ending at 100,000 miles. Is there anything I can do?

I have a 2015 Kia K 900. It was 8 months since I purchased from Kia Escondido, I had about 5k miles on it when I was hit on the driver side at the rear quarter panel/back passenger door. I was pushed into a center divide and my entire front Qtr Panel and front end was demolished. NOT 1 AIRBAG DEPLOYED!! I called Kia and their engineers went out to study/test/read the circuit board to get all logistics at time of impact. They went to investigate the car more than once (car was at the auto body shop) and Kia would not release the car to been inspected by my Mercury Insurance to assess damage. The car sat at Tag Collision center for 51 days before they let Mercury assess the damage. The car was totaled out by Mercury and the engineers from Kia said that the airbags did not deploy because there were not enough factors involved for them to deploy. I personally was more concerned that considering where and how I was hit that if I had passengers in the back seat that there would have been skulls hitting the door window (place of impact). I figured that Kia would want to know in case they needed to do a recall on the K 900s to protect lives in future accidents. Kia did not allow me to see the report or tell me exactly what factors were involved to as why the airbags did not deploy. But the whole thing raised a red flag when they kept telling Mercury that the car was not ready to be inspected??? Im just a puzzled and concerned consumer who received no answers but instead a big storage bill from Tag Collision, no thanks to Kias control of when Mercury Insurance could do their job in a timely manner. Kia offered to sell me another K 900 but I just cant considering I would not feel safe or maybe be as lucky to escape injury if I were to get into another accident where if the airbags did not deploy and was extremely hurt instead of protected. This is for Kia to take notice and for there to be a record that Kia not only knew of this airbag situation but that there was an investigation done and a report on file (just in case there are future issues with consumers regarding this topic).

We purchased a 2008 Kia Rio for our son to use before he graduated high school. In the 3 1/2 years since it has, it barely had 30k miles on it. Our son reported while driving it 2 weeks ago, that it jolted and he thought he had a blowout, but upon checking it, the tires were good. However, the right front wheel was free to float forward and backward in the wheel well. The Kia technician was quick to advise us that the person we had who welded the control arm did a poor job and it broke. He was immediately advised that the car was purchased new and other than oil changes, it has never been mechanically worked on. The service manager said they would submit it for warranty approval. Two days later, it was denied and we were informed that the operator hit something and broke the control arm.What happened to the expert opinion stating a bad welding job to breakage caused by damage? This isnt my first time around the block and I know when smoke is being blown up my shorts. The denial came from a supposed Kia rep. The Albuquerque Kia ran me around for a week to even get this information from them and would not follow up on information leaving me to them. One of their people even had the ignorance to even say aw boo! What was that supposed to mean? But they have my car and I understand what a mechanics lean is.

What started out as a seemingly annoying problem went from bad to worse. The fan on my heater/air conditioner wouldnt turn off. I immediately called Kia and was told not a problem - bring it in and they will take care of it - earliest appointment was almost 2 weeks. THEN, about 8 days later the idiot lights related to the fan started flashing. Called again, not a problem - probably set off a sensor due to the fan running. THEN, while driving on the freeway, all the dashboard lights related to speed, mileage, gas level... went OUT along with the headlights. Called immediately and was told I could drop it off but they didnt have any loaners so it was decided I would bring it in the next day. When I came in, I was told I would be charged $102 for a diagnostic test - since it had to be done I agreed. After waiting 3 hours they said they couldnt find the problem so I got a RENTAL for $35 a day. After waiting all day to hear something, I got a call - still no resolution and it would cost me AT LEAST another couple of hundred to continue to locate the problem. NO CHOICE!!! I had to agree - I needed my car back. So today I get a call - the wiring harness which controls everything frayed and melted!!! And SURPRISE, its not covered. How the heck is that not a problem with the product??? So, now I have to pay over $1000 to get it fixed. UNFREAKING BELIEVABLE!!! BUYER BEWARE.

My Name is Freddy. My first time purchasing a car, they act like they doing you a favor and they are your best friend, once they feed you all these lies and you shake the hand and pay you are no longer a priority to KIA. Whoever is not busy will help and they dont know anything because they send a person in training or doesnt know much of the job, I must say but KIA sucks. I will never ever buy a car at KIA. I dont care what lies they sell.I got a brand 2019 kia Sorento in 2020. Due to the snow and ice I hit another car from behind. Now State Farm is another problem. They sent a towing company to pick up my car so now I want my car fixed so another towing company picks up my car from the first towing company and they delivered my car to the body shop at night when its closed. Now they called me at 8pm. I have your car. The bodyshop is closed. What would you like me to do with your car, uh hello I dont work for state farm or kia. So it took a month for me to get my lease car to a body shop. State farm has paid $1000 for my rental. Thats great. I thought the car would be fixed by then.We are in MARCH 23. My car is not fix. I am paying out of pocket for a Hertz rental $28 a day. KIA can not do anything for me. Its not my car. Its a lease. Its KIAs car. Im using it for 3 years. The car accident happen FEBRUARY 6. Here we are and still I dont have my car. I am 6ft 200 pds driving a Chevy spark, cheapest car they had, I work every day. I live pay check to paycheck. I work at a church and I cant get no help from no one because everyone wants money that i dont have.....KIA KARMA is around the corner.

This review is specific to Kias roadside service. Ive been very happy with my Kia vehicle. When I found myself needing a tow on a weekend night, Triple A phone wait times were 30+ minutes, but Kias roadside service responded right away. Apparently my policy had expired, but I said that I was willing to pay so that we could expedite this process and get me to a shop before it closed. At this time it was a bit before 7pm and the service center closed at 9pm, so I figured this wouldnt be a problem. Oh, how young and naive I was.First of all, after I hung up the phone with the representative, it took over an hour for some reason just for the Kia dispatch service to connect me with a towing service. I contacted an agent twice through the online chat system during this time and was both times given some generic message about how theyre working as fast as they can and your service is very important to us. Id like to add that Im in a major city, so its not like theres a shortage of tow companies around. THEN when they finally assigned me a tow company, I was told that my ETA for the tow truck to arrive was 45-60 minutes. Well, wouldnt you know it -- an hour goes by, and still no tow truck. This time I reach out to the tow truck company directly. He tells me that the driver got tied up with other tows but is now -- only just now! -- on his way over to me. Another hour goes by. Still no tow truck. Seattles big, but not that big. At this point the Kia service center is very, very closed. It takes another half hour just for the tow truck to arrive. During this time, Kia roadside assistance checks in a couple times -- once through a phone representative, and twice by text -- but each time when I tell them the tow truck still hasnt arrived, all they do is offer banal apologies and tell me my service matters. I understand that Kia roadside assistance only had so much control over the terrible tow truck company I was assigned. However, ultimately I ended up waiting over three and a half hours just for a simple tow job -- in the dark, by myself, in a part of town I didnt know well -- and Kia did nothing to help with this aside from offer meaningless phrases. No apology discount on service at their center, no attempt to find a faster tow service, nothing. Ill just stick with triple A next time; despite the initial long wait to speak with an agent, Ive never had such a ridiculous experience actually getting service from them.

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership alone to purchase a vehicle. I dont feel a man would have been treated the same.

Kia 2013 Optima Hybrid: 7/17/2015 - Drivers side rear passenger tire blowout on 405 freeway, exit 18. 7am, Costco Fountain Valley, had air pressure check. Got on the freeway and had a blowout. I rotate tires and have tires inspected every 6 months. I have about 28k mileage, the tire was rated 9 on inspection. I was very upset because I nearly got killed if not for the kindness of this lady who blocked traffic and escorted me to the shoulder.The previous week, I had my car inspected and I had a slow leak on the side. The Kia dealer suggested I replace the tire. First blow out, I manage to get car to Pep Boys and got a replacement tire. To my horror, I found out I did not have a spare tire. The blow up patch was useless. I asked Pep Boy what was the cause. They said NO nails or apparent cause. I replace tires with same type. I thought it was ODD that a new tire on a new car would blow up (I purchased my Kia Feb 2014). In less than a year, I had to replace a tire.When 2nd tire blow out happened, I decided to replace all four tires with Bridgestone. I dont know about you but replacing 3/4 tires on a relatively new car is unheard of in all my years of driving. I have had tires lasting me 70-75 miles. The shredded tires fell apart around the whole seam of the car in inner circle just above the rims.

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

I have a 2005 Kia Sorento. I paid it off April 2013. I have had nothing but problems out of this car since then. There is all kind of noise from the engine and front of the car and back of the car. I spent $400 getting it fixed about a month ago. A week later it was messed up again and I havent driven it since.

Theres a reason Kia and Hyundai have a bad rep around the auto world, and reliability is a pretty good contributor to that image. Bought a 2010 Sorento, not even 9 years old and at 60k miles suffered catastrophic engine failure. At first, engine stalled due to faulty MAF sensor, managed to bring the car back home in limp mode around 3 miles. Replaced it, started it up and after around a minute car starts shaking violently and oil spills out all over the floor. Lifted the engine to see if there was anything that could be a done and a piston had completely destroyed 2 cylinders. Called Kia about this and would cost more to repair than the cars worth. Had a very similar experience with a 2006 Optima, however bought that car used at 70k miles so it wasnt as big of a loss. I guess Im the idiot for thinking Kia/Hyundai reliability would have changed in that 4 year gap. If you want a car to at least 100k miles, stay as far away as humanly possible from these brands.

I have been really pleased with the Kia Niro EV - it’s got all the Safety features that you can get, coupled with numerous convenience features, all in a very sporty package (looks and performance). The huge bonus: not only have I saved on my gas bill each month, but my wife loves this car too, so we’re saving on her gas bill too! Thanks Kia!!

Great car which is very innovative and has great gas mileage. It is very technologically advanced. It is very easy to maintain too. It has a lot of amenities which are standard. I like the GPS, the voice activation, heated seats and steering wheel. It has Sirius XM and also has room for 7 passengers. The Kia Sorento stands out from other SUVs in its class.

We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.

My car, a 2009 Kia Rondo, had the right front wheel bearing go out at 69114 miles. It was replaced. I just had the left front wheel bearing replaced at 75977 miles. I have a problem with this because these should not have been a problem at this low mileage. I feel, as a safety issue, that Kia should repair the back ones also since the bearings were probably installed poorly to begin with. They wont do it.

Purchased a 2016 Kia Sorrento with only 49,880 miles. Carfax said it had 30 days and over 10,000 miles of powertrain warranty. Needs a engine and Kia is stating that their internal date was different and I was 2 weeks out of time but the Kia was at the dealership for a week and so I called to ask for some help. They said that they have a goodwill program since it just ran out but only in their internal system which I have ask for that info and had no response, and as you see by the 1 star they do not want to help in my case....

The buying process of my 2016 Kia Sorento was great! I bought at Ourisman Kia of Chantilly in VA. I bought a brand new vehicle despite the fact that I absolutely LOVED my paid off 2002 Chevy Tahoe. It was giving me a lot of maintenance issues so I hesitantly said Ill buy new and save on repairs. All was great up until 5 months of having the car. It shut off on me twice out of nowhere. Both at red lights. I took it in for the scheduled oil change and so that this issue could be taken care of as well. The first response was We cant seem to find the issue. Would you like to take it home or leave it. Well of course I chose to leave it. A week went by no word other than they had to wait to get something back from Kia. After a month of being in a rental the matter was resolved. They had to replace the intake manifold (yes on a brand new car). 8 months later the car was acting up again. It would not accelerate and made a terrible noise along with rough idling. I took it in twice both times the dealer could not duplicate the problem so they couldnt do anything and I had to pick up or be charged for the loaner. All oil changes had been up to date via this same service shop. The car failed on me again a third time, I had it towed and after emails and text to the GM and service manager they were able to duplicate the issue. The ECM was then replaced (the car is a little over a yr at this point). I stressed again and again that I did not feel safe in this car. I am a single mother of 4 and work my butt off for a reliable vehicle and this vehicle was not it! I questioned if I had not been sold a lemon and that issue needed to be addressed. However both the GM and SM assured all was well now. I went on a 3 wk road trip right after this last visit at the end of June. Thankfully I made it problem free on my trip. But on my way home from NC on 7/24 the car overheated with no warning indications whatsoever. I was able to pull over to the shoulder before it just cut off on me. It was towed yet again (not even a month later) to the nearest dealer in NC. They have no idea why it overheated. Why so much work has needed to be done to such a new vehicle and informed me that the motor will probably need to be replaced. WHAT!!! I am so sick of this car and the dealer not caring at all that it was faulty from the start. I will be taking this up with an attorney and recommend not to buy KIA. I have been covered by its good warranty yes but that doesnt cover the safety of my kids or I. As far as the mechanics of the vehicle and the customer service when problem arise this purchase was not worth it!!

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

09/20/2015; I bought Kia Amanti on Aug. 2009 and still I am first owner. The title issued around 30 miles. My car was towed to dealership caused transmission problems around 85,000 miles under 10 years. The Kia warranty does not cover for my car. This is very strange. I am continuously contact Kia consumer dept.

i have been having trouble putting fuel in my 2003 Kia Sorento. My warranty has already expired. I did get a recall letter from Kia for the fuel filter replacement, at which time I felt sure this was my problem, and since it was a recall, would be taken care of by Kia. They explained to me that the reason it was recalled was because it was not listed in the manual at all, as something to be changed every so many miles. They sent two pages to be added to the manual. My local Kia dealership did change the fuel filter. That same day, after trying to put fuel in the car, I find nothing had changed. I called them and asked them to look at it again, and took it back several days later, as they were to change another recall, known as the induction control valve, and check my fuel tank once again.They told me that a charcoal canister located in the fuel system had come apart, and I now had charcoal debris in my gas tank, which of course was not covered, and that part was $134.90, and the labor would be $199.00. I went home and went through my manual for a couple of hours trying to locate this charcoal canister, to better understand how such a thing could happen. After having no luck locating it in the manual, I called Kia, and told them my dilemma, and asked them if they could tell me where in the manual this part is located, and are you ready for this? I was told it was not in the manual, because it was not listed as maintenance! I asked well how would anyone know it was even there, if it wasnt listed. They said it was just a part that was never to be changed at any point and time. Now Im going to be out $350.00, on a part that no one knows existed, nor was ever to be changed. I write this in hopes that it will help anyone else, who is having similar problems. If your fuel spits back at you, or you have to dribble the fuel in, it may be this part that no one knew about, or was not a part that should ever need maintenance. Sorry, but a Kia is not in my future.

I parked our Kia just after the last oil change and service. We bought a new van, a 2007 Toyota Sienna. I never even thought of trading for a Kia. The Kia was driven off and on. My next service was listed in miles from the dealership. I had no idea that there was a month limit too. It was about two and a half years and we were going to get it registered to put back on the road for our daughter. It drove fine to the dealership except when I slowed the RPM to stop, then it would cut off. There were no knocks, clicks, smells except for a woodsy smell that they described as old gas. They cleaned the old gas out, did a tune-up, put in a new coil and did an oil change. They said it still wasnt right so they kept it over night.The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealerships service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

I have a Kia Sedona Van. Every 90 days, both of the head lights blow out at same time while driving 55 mph on a highway. I have contacted the Kia Dealers and Kia Corporation many times already but they cannot do anything or mainly they will not do anything! The bulbs are Sylvania and were installed correctly, with clean sanitary gloves not touched by the skin or hands!

We bought a new Kia Soul from Doug Smith Kia in American Fork, UT on Dec 31, 2014. Drove home to Texas and noticed a rhythmic, vibrating, humming noise when we cruised at highway speeds. Possibly this is some kind of harmonic balance problem. It has gotten a bit worse as we have driven the car. It now has 2000 miles on the odometer. Took the car to local Kia dealer in Amarillo, Tx, Petes Car Smart, and although the two head mechanics rode with me and clearly heard and felt the problem, they could not make a diagnosis. They had the car for three days, said they had calls into the Kia engineering tech dept., but could not get help. They had me drive another brand new Soul right off of the truck, and it did the same thing. The head mechanic rode with me and he heard and felt it, too. We are not sure what course of action to take now.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

Just received first bill will three days notice to pay. I have been on phone over 2 hours and cant get an account set up. Their reply, You have to get another computer (had tried on a computer and my phone) and just keep trying. I then asked for a manager and was begrudgingly forwarded to a manager who kept trying to help and now 2 hours 20 minutes later, still do not have an account and they cant set one up for me (even though they have all my info on their computer system).

Blown motor at 89,000 miles - Engines started burning oil all of a sudden. Dealer says it needs a new engine for $5k. I cant afford it. This car is driven by a grandma and this should not happen. Many other Kia models and years have similar problems and theyre covered by a recall. Why not mine?

I have a 2011 Kia Sorento that acts like it’s not getting fuel or not changing gears. I took it into the dealership for this and they changed something in the shifter. For a few weeks it seemed fixed. When it began to act up again I called dealership and was told that I had brought my car in for a different reason and now that my warranty was up I would be required to pay for any service that I had done. I was asked what kind of light was coming on when the car acts up. I told them that no light comes on. Then I was pretty much told that I was stupid. If my car is doing like I was saying then there had to be a light on. My car just gets worse and worse. Sometimes it’s going along fine and then the rpm jumps to 5 or 6 and the car acts like its down shifting and doesn’t want to go. Then the rpm will drop below 1. Sometimes when you take off from a stop sign or traffic light it shifts really hard and makes a clunking noise like the transmission is going to fall to the ground. I too like a lot of others, chose the Kia for the great warranty, but when the dealership is always saying there’s nothing wrong that makes the warranty useless. Just because I’m female doesnt mean I’m stupid. And I dont like being treated that way.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

The 2002 kia spectra may run but asthetically is poor. both seat belt buckles have broken off. the arm rest has broken off. the seat has broken. the passenger door will not open from the inside because the handle is broken. the dash is buckling up around the defrost vents. the ac has stuck on heat before because of an easily tripped switch under the dash and now the ac is stuck on defrost and wont change back to the vents.

I brought my used 2007 Kia Optima in June 2011. A few months later, the red air bag light on the drivers side start coming on. It stayed on. In April 2012, I thought my problem was solved when I received a recall letter about the air bag. The dealer stated that he fixed the problem but the red light is still on. He stated that there was another problem with the passenger side air bags. I did notice that side too. I will not pass car inspection in June if the light is still on. To fix the problem, it would cost $1,000.00 to replace the seat because Kia hasn’t recalled this air bag.

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

Below is a letter I sent to the KIA corporation on behalf of my father.Good day, my name is Brent ** and Im currently deployed to Afghanistan. Last year, my father purchased a brand new Kia Sorento from Shottenkirk in West Burlington, Iowa in 2010. He has a home in Burlington, Iowa but due to his job, he works in Maryland so as you can imagine he travels frequently between the states to see family. The first time my dad showed me his new Kia Sorento, he was extremely happy with his purchase as was I for reliability and safety options that came with the vehicle. Ive been reading numerous reviews regarding the Kia brand, so I felt extremely comfortable about my fathers new purchase. Being deployed, Ive had time to review different vehicles for myself when I return home from deployment. I have seen and driven the Kia Sorento and I consider it to be one Im seriously considering on purchasing. I like the design, power and third row seating with all the luxury amenities that come with the Sorento. Ive mentioned this to fellow co-workers deployed with me who are also looking for a vehicle when they return back home and Ive been able to sway them to consider the Kia Sorento as well.In early September, my father was driving home from Maryland back to Iowa. The vehicle stopped working, there was a problem with the engine thus leaving my father stranded at night. He had to call a tow truck that took him and the vehicle to the nearest Kia dealer, Coughlin Kia of Newark, Ohio, 43055. There my father was provided an Enterprise rental car to continue his 550 mile trip back to Burlington, Iowa. That week he needed to head back to Maryland to go back to work. Unfortunately, his vehicle was not fixed so he could not pick it up on the way to Maryland. During the week, my father had to drive 400 miles to pick up his vehicle and pay for the rental car.As an Acura owner, I too had a problem with my transmission around 55,000miles and the vehicle was about 4 years old at the time. My Acura required a new transmission. The Acura dealership provided me with one of their vehicles while mine was being fixed until I was ready to pick-up. There was no charge for a rental car and the service I was given by Acura was top notch.I dont want to discredit the Kia brand based on the service provided by the Kia dealerships my dad interacted with. Im disappointed to hear that Coughlin Kia of Newark did not compensate my father for the entire rental vehicle knowing my father had to drive hundreds of miles to pick it up then back again. My father informed Shottenkirk in West Burlington, IA - where he purchased the new vehicle. Shottenkirk didnt try to mitigate the situation or help compensate him for the rental vehicle. My father did not ask for gas or per dime for his troubles as I would have. He just asked for full reimbursement for a rental vehicle and was denied.I believe this type of treatment of your new Kia vehicle owners will destroy the brand. I believe you have a great product that may need refinement. However, with the treatment of your Kia customers I find it extremely disturbing as a brand. Can this please be rectified with my father as soon as possible? I dont care if one of the mentioned dealerships listed above or Kia company itself reimburses my father for the rental car but that would be the least any of you could do.Update Dec 2011. Kia denied to reimburse my father the full claim for a vehicle rental which was less than $200.00.

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.

My 2014 Kia Sorento is peeling. The paint warranty is only for 3 years or 36,000 miles. My vehicle was beyond that. I believe paint should last more than 5 years. Kia differs. They refuse to do anything. Despite the fact that the paint is peeling off in 2-3 inch chips, they insist there is nothing wrong with their paint. carcomplaints.com shows many customers are having the same issue. A car paint expert even explained how the paint process was done incorrectly. I will have to pay $1000 plus to have my Kia repainted and then I plan to trade it in quickly before any more of the paint peels off. I will never buy a KIA again.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

I have a 2011 Kia Sorento which Ive taken very good care of. About 18 months ago I noticed a paint chip on the leading edge of the roof. I thought it might of been caused by a stone on the highway so I didnt think too much of it. About 6 months ago I found four more pieces of paint missing on the roof. A month ago the paint on my hood began to peel away down to the primer in several places. I went to Lokey Kia in Clearwater and spoke to the service manager, he told me to file a consumer complaint as Kia is notorious for not working with customers to make them happy. Theres no reason that an eight year old car should have paint peeling from the roof and hood. Was looking for a little good will from Kia and its not happening... Btw, the manager told me that I wasnt the first person hes spoken to about peeling paint. Sounds like a factory defect, but Kia doesnt want to hear that. Im also on my fourth right rear wheel speed sensor... Thats also an issue. There was a recall but it seems that they didnt fix the issue. Can someone get Kias attention please?

I am seeing a lot of these comment and thinking they are really over exaggerated. When you go through like 5 or 6 cars in a year or so my thought is what are you doing to each of those cars to ruin them. I bought my 2012 Kia Soul brand new with less than 12 miles on it. I had o e sensor go out about a year after I bought it and the dealership replaced it through my warranty with no issues. Other than, that it is great. Great sound, quiet, good get up and go (2.0 engine) and it fits a lot in it. If you do a lot of hauling get an suv but even with the seats up I can still get a lot in. It has 36000 miles now and still going strong. Highly recommend Kia. EVERYONE I know that has one loves it.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

I purchased a 2015 KIA Sorento in July of 2014 at Brockville KIA. It was all I wanted it to be. On November 28/2014 I had an accident. I slid through a T-intersection and into a steep but not deep ditch. I expect I was going 10kph as it was in town and the streets were slippery. The Sorento sustained damage to the front lower bumper and front rim/wheel, however the air bags deployed (curtain bags-ceiling and both front seat air bags).The Sorento was taken to Carstar Brockville, which shares a lot with the Brockville KIA dealer where I had purchased. On Nov. 29th the estimate came in at approx. $23000 to repair. I was expecting to have truck ready in a couple weeks. It is now Jan. 26th 2015 and I still have no Sorento. Kia Canadas service has been frustrating and extremely disappointing, as they have made many promises about delivery, but to no avail. I have spoken to customer reps at KIA (claim#**) on too many occasions to mention. More frustrations....As far as Economical Mutual Insurance I believe, if they had done their job in November or early Dec. the Sorento would have been replaced. The parts (air bags/seats were and are still not available). Economical did provide me with a check for $1000 for non-use on rental for the month of Dec. (still in my pocket-not cashed), however it was the end of the benefit at 30 days. Kia Brockville, and Brister Insurance brokers are covering the charges for the vehicle I am using in month 2.Approaching the end of Jan. and still no delivery dates for missing parts. I have pressured for answers from all involved but have just encountered more frustrations and more false promises. As a first time Kia buyer it has tested my patience and understanding of the system. Economical has done a poor job, only doing what they had to and no more. They even suggested on several occasions that, It is not our fault and even suggested that the repair shop put the old seats in and let me drive until new seats arrive (no air bags). The shop refused... I am hoping that you can help.