My Jeep Liberty has been a safe, reliable vehicle that has required only routine maintenance. Its got a great capacity in the rear for its size. Convenient when Ive bought small furniture items. I also like the four-wheel drive. We could tow this car behind our RV, and it would support the lift for my husbands mobility scooter without dragging. However, the seats could be more comfortable.

I bought a certified pre-owned 2007 Jeep Patriot with 17,000 miles on it in April 2008. Within two years and low miles, we had to replace both ball joints and now the entire transmission. I have since done research—shame on you Jeep Chrysler. And shame on the government for not forcing a recall on these matters. First of all, bad ball joints can cause accidents. Second, how often does an automatic transmission go out after four years? We have kept up on all the maintenance and never abused our vehicles. I just cant believe there are so many people out there with the same problems as I. No wonder the car industry is going bankrupt; they wont stand by their product. In these days and times, a person can barely afford to buy a vehicle let alone put out for such costly repairs.

Fun to drive, looks great but this model has issues with the front end parts and the subframe. Have a 2008 Patriot with only 60k miles that has had almost every front end part replaced, if I did not have an extended warranty I would not have been able to afford all the repairs. I always thought Jeeps were good vehicles, but I will never buy another one.

I would like to let it be known that Jeep compass is very unsafe. I went for an oil change to find out my steering wheel is ready to go out of control. The Jeep is bought on 2008 and only driven to and from work. The local driver said it’s loose and want to charge me over $1,000 to fix not only that has terrible blind spot which is unsafe. I had a Caviler for 13 years and never had something like that happen. There should be a manufacture recall.

Intermittent power and performance issues @30000 kms. Disinterest from dealership because fault not present when vehicle presented and onboard computer not programmed to store faults. Had to put up with problem till local mechanic discovered split in turbo hose. Microprocessor fault resulting in no headlights, no wiper/washers, no turn indicators. Dealer offered appointment to investigate in 3 weeks. No diagnostic assistance offered to local mechanic. 140000kms lower control arm ball joints on front suspension dangerously worn. Quoted $1400 plus labor to rectify. I have owned many vehicles and never had ball joints fail at this mileage.

Jeep gives a turbo over boost alarm and goes in to limp mode. I spend nearly R40.000-00 and car still does the same. I took the car back 4 times and the orom is still the same. They are Jeep specialist. The turbo is redo. The over boost censor is changed and the emg valve is changed.

This vehicle we have had been great for us for the last 5 yrs. The only issue is the motor. We had the lifters and rockers replaced under warranty just under the 100 000 miles but they went bad again and we dont have the money to repair it again. The only problem with the 2014 Jeep is the motors have issues that we believe Jeep knows about but have not said anything. I have heard the 3.6 is not a good motor.

I just leased a 2012 Jeep Liberty. Jeep on their own website says that every radio system on the Jeep Liberty comes with Sirius XM radio and a 1-year subscription, as does the new car window sticker, and as did the salesman who leased me the vehicle. However, poking around all the channels on my new Sirius XM radio, I find that there are channels missing. Upon deeper research, I find that I actually have a Sirius Select subscription, not a Sirius XM subscription as promised. And upon further checking I find that I cannot just upgrade my subscription on my own to get Sirius XM channels because Sirius XM requires a “different radio than is offered with the Jeep Liberty!”If Jeep had said, Our Sirius XM (the manufacturer) radios come with a free 1-year Sirius Select subscription, that would be one thing, but they did not. I have been on the phone with Sirius XM, and many times with the Jeep dealer and with Jeep corporate. Today the Jeep sales manager called me and basically said, Sorry but we are not liable for that. The assigned Jeep case worker told me first that they would give me free oil changes. When I insisted they keep their word and give me Sirius XM radio as promised, she then came back and said they would cover half of the cost of the Sirius XM radio. If they arent responsible, why would they do that? When I tried to nail the case manager down about exactly how much that is and if that included the subscription, she said she didnt know. Obviously she is going back and forth with the dealership, which is not owned by Jeep but is an independent dealer. I also looked into getting Sirius XM internet radio, but again that still does not have the XM stations I want, so I cant cover this on my own without spending hundreds. But I shouldnt have to do that anyway. The issue isnt just a few channels. The issue is that Jeep is not providing something that is promised and is listed on the sales receipt. I dont want to make a huge deal about this. All I want is what I was promised. How about it, Jeep?

Ground squirrels chewed through the wire to my horn and I took my Jeep in to the dealer. They said the warranty did not cover the repair job, and said it would take 1 and 1/2 hours to fix. The Jeep Sat in the lot for 45 minutes before they said it was ready and charged me 150.00 dollars to fix the horn wire. I told them it should have been covered and that I would let their competitors know that the Mighty Jeep is not rodent proof! They laughed and took my money. I had a GMC Sierra for 17 years and never had any rodent problems. I think Jeep has a design problem. I looked into rodent problems online and found this to be more common a problem that most would think. Will wait for the class action lawsuit to get my money back! I have a receipt of the transaction, have contacted Jeep with no reply yet. I also contacted GMC, Chevy, Toyota and Ford. So far GMC and Chevy have responded. I thought they would be interested in Jeep problems.

I own or I should say paying to own my Jeep. I have had it for 3 years. So far it has been dependable. Not a fan of how the transmission works. It shifts but not always when it needs to. Been that way since the day I bought it. Since I have had it we have not had any real expensive repairs. We had to take it to the dealership to have a wheel sensor replaced. Other than tires and a realignment its been trouble free. I would recommend a Jeep Compass.

7/1/21 I was in a terrible car accident on the interstate. 28k damage to my Jeep Wrangler! I had no airbags nor did my seatbelts lock, we were violently thrown into dash, my husband has facial fractures even. Jeep did a inspection and denies any liability. So never ever spend 45k on a jeep wrangler unless it your preferred coffin!

I bought a Jeep Commander three years ago at this dealership. While it had a current inspection, the tires needed to be replaced immediately. The airbag light has been on since I bought the car. The heating system (and cooling) does not shut off. I was told when I bought it that the heating system was fine.There are no lights on the dash for the heating/cooling system. Now the transmission is acting up. The tack will go very high as it gets stuck in low gear. When I stop the car, turn it off and back on, it somehow must reset itself. My window controls on the driver side door no longer work in the front of the car. The seats are all badly stained. I have had this to a dealer in Warren, PA for repairs, but they have been unable to find the problems. Now, of course, my extended warranty is up and I do not have the funds to purchase another one. This car is a money pit. I love how it drives, but now Im stuck with an unreliable vehicle that I still owe $14,000 on.

Its hot in Henderson, 110 in the day time. Sometimes the airflow gets stuck on the foot vent setting and will not cycle up to the vents that blow on your face, Not all the time only some times. Currently the dealer is stumped. Bought the car new in 2013. 35,000 miles on it so still under warranty. Has this happened to anyone else?

I have a 2006 jeep commander and I have a recall for the ignition. When I called the toll free number to find out how long is going to take to fix the problem because I have a baby on the way and I dont want to drive my unsafe car with a newborn, I was met with rude woman named Jillian with the ID number **. When asked what the time frame for the wait time would be for my car, she basically told me that she had a no information about it and said that I would have to wait for a letter and then refused to give me the contact information to anyone above her. I told her in a few months I would be having a baby, her response was dont drive your car. Chrysler has some great people answering the phone calls

I love my 2018 Jeep Compass but I am having issues with the back up camera. I have had the camera replaced once. This didnt resolve the issue so the radio was replaced. It started having a black screen again. Finally the dealership was able to see this issue and they are ordering yet another radio Another issue I am having is the drivers side seat panel keeps popping out. No Im not morbidly obese. This has been fixed 4 times. I just picked my truck up the Friday after Thanksgiving and it is now back broken. Was told by the dealership these issues are known issues and that I am going to keep having them.

I was driving to see a friend and the 2006 Jeep Commander stalled. I had to restart the Commander and then we were on our way. We also have an issue of the dash lights blinking when we hit a bump or rough roads.

Cannot drive in rain, are it stalls, & lights inside & out act up, problems with brakes, inside seat parts broke, speed sensors blow abs system!! Problems front ball joints, cvc boots. This have been going for 3 years!!! SICK OF IT!!

On June 7th of this year, and since then I have had to take the Jeep close to ten times. I purchased this Jeep for a rather affordable price compared to other models at the dealership. I soon found out why. Within 24 hours of owning it, the cooling fan stopped working and caused the engine to overheat within seconds of starting the engine. I took it in to the same dealership I bought it from, a certified Jeep one at that, to be repaired and thought that was it. Exactly two weeks later, the check engine light came back on but this time it was because there was a small evap leak with the emissions system. They repaired it and assured me everything was fine. A week later the light came back on and I was told the fuel tank pressure sensor was faulty. Once again that was taken care of and they said everything was fine. Yet another week went by and the light was back on. The same sensor they replaced the week prior was also faulty. They replaced this and I was hoping everything was finally done having issues. That lasted about two weeks when the light came back on. The dealership said it was being caused by the emissions system, which at this point they had completely replaced the module, but everything was fine. No leaks, no faulty sensors. The light was just on. They cleared it and a week later the light was back on. Only after all this was my Jeeps issues being taken up with Chrysler. I was told that if the light came back on, dont even bother taking it in, just keep driving it like normal. I wasnt having that since the light coming on could have been caused by anything.The final straw was when I was trying to make a left turn in a busy intersection. I pressed on the gas and could hear the engine revving but the car was not moving forward aside from the normal rolling that happens. I took the Jeep in the next morning and they said it had to do with the ABS system needing an update. I almost was in a car accident over an update? Thats unacceptable to me. I cannot wait to be rid of this vehicle as I no longer feel safe driving it and I have grown tired of constantly needing to take it in.

I was pulling out of a parking lot onto a busy highway, when my 2008 Jeep Wrangler started honking and the lights started flashing. It stalled for a few seconds, then I started driving again. I made it 1/2 block to the stop lights, at which time, it did it again and stalled completely. I was able to coast through the stop light and turn onto a side street, where it stopped in a very unsafe area. I immediately called for help and couldnt even get to make my hazards go on. We have since had it towed to a dealership, and we are waiting to see what they come up with. 1 month ago, the stabilizer bar went, causing us to be thrown into oncoming traffic over in Detroit. We had that fixed (quite a cost) and found out this is also a common issue with these jeeps. From reading on the internet, both these things are common problems, but Jeep will not own up to these things. These trucks are horrible and unsafe! We bought ours new, and we have never gone 4x4ing or abused it in any way! We still owe 2 years of payments on this piece of junk, and we are afraid to drive it, because it is a death trap!

I have great experience with my Jeep Compass. Good on gas, handles well in bad weather, it is a four cylinder engine, and comfortable. Get good gas mileage and parts are fairly affordable, too. It has heated seats, also has four wheel drive, very roomy for size of vehicle, has built in CD player and design is with customer comfort in mind, overall appearance of the vehicle catches the eye and it has a smaller engine which is fuel economy but has the power to get thru anything. However, the Jeep should have a bigger trunk or storage area or should come with a compartment on top of rack for better storage of road side equipment and car maintenance.

I purchase a brand new 2009 Jeep Liberty in August 2009 from Manhattan Jeep in New York City with the understanding that there was at 36,000-mile bumper to bumper warranty and an unlimited powertrain warranty. As per the warranty, I had my service routinely done at Riverdale Jeep in Bronx, NY. At 34,000 miles at 10:00 pm while on the NJ Turnpike with my 3-year-old son in the car, my car started overheating. I pulled over, popped the hood and smelled radiator fluid. I looked at the bottom of car and noticed radiator fluid dripping from under the car. I thought I had a radiator leak. I called my husband and he brought me radiator fluid, we put in the radiator fluid and the car turned on, it was not overheating so we attempted to drive home (to be looked at in the morning at jeep). The car started overheating again, I pulled over in the gas station re-popped the hood brought more radiator fluid poured it in and noticed it pour out of the bottom of car. There was a mechanic who looked at car and noticed the water pump was totally broken. The mechanic indicated that this should not happen until about 100,000 miles. The car was towed to Little Ferry Jeep and they called me stating that the water pump was broken and that there was engine damage due to the broken pump but that they were voiding the warranty. I told them not to touch my vehicle and called a tow have my vehicle brought to my Riverdale Jeep dealer where I do my services.Little Falls Jeep changed the water pump without my permission and left a warranty hold on the engine damage that was directly caused as a result of the broken water pump as per Riverdale Jeep. Riverdale jeep was unable (even though they indicated that it should be covered) to cover under warranty due to Little Ferry changing the water pump and putting a void on my engine repair. Sonny, the mechanic at Riverdale Jeep in Bronx, NY explained to me that the engine damage is a direct result of the broken water pump that Little Falls took out of my vehicle without my permission. Sonny also indicated that since the water pump was totally broken, none of the coolant would have gotten to the engine and that the overheat light or sensor would not have told me this until a couple of minutes and that is why I have engine damage. Three cylinders need to be replaced, not the total engine as Little Falls would have led me to believe.Now I am paying $3,300 to Riverdale to fix damages to my engine that resulted from the defective water pump which all should have been covered under the lifetime powertrain warranty. The car is less than 2 yrs old. I want the $3,300 back and my powertrain warranty re-instated as per the purchase agreement.

My rear passenger window has broken for the 4th time. This time, I had had enough so I contacted Chrysler to request payment for the repair. Two weeks later, and after the most frustrating customer service (or complete lack thereof) experience I have ever had, the window is still broken. I am so fed up with Chrysler. Clearly, they have a defective product on the market. They simply dont care and refuse to issue a recall. It is deplorable. I have also had to replace the transmission. And every time my battery dies, I have to get the car towed, because even after letting it charge for 30-60 minutes, the car dies the minute I put it in gear. I am making sure everyone I know understands how incredibly horrible this company is and never buys a Chrysler product. Im sure glad my tax dollars helped bail Chrysler out. Well, I am not.

I have a 2004 Jeep Liberty Limited which I purchased new. It has always been garage kept and never abused. At 77,000 miles, the rear differential needs to be overhauled according to North Tampa Jeep dealership. I filed a complaint and was given a case number by a lady named Jan at the Jeep Consumer Affairs Corp. I took my Jeep for a diagnosis at the aforementioned dealership, which cost me $104 out of pocket at the suggestion of Jan.Jan contacts me a day later and tells me Jeep will not cover the $2,300 repair because that is normal wear and tear. I asked Jan how many rear differentials go out at 77,000 miles and she could not answer me. My Jeep is not a 4-wheel drive nor have I towed anything with my Jeep. What happen to Jeep Tough.” Its wrong that Jeep wont cover the repairs - no, they will cover my out of pocket the diagnosis for $104.This is not my first new Jeep, but it will be my last Jeep. Jeep will not stand behind their vehicles in or out of warranty. This is very rare that the differential just happen to be out in my Jeep. Jan apparently has no supervisor above her. Her number is **. Voice your opinion on my behalf if you think Jeep was not fair with my complaint. Thank you.

We purchased our 2007 Jeep Commander with less than 30,000 miles and the car only had one owner. Several months after purchasing the car, we had several instances where the car would just shut off. We took it to a local Jeep dealership a couple of times and they said they could not find anything wrong. Six months after we bought the car, it left me stranded in December at 10 pm on a major highway. I had to have it towed. The water pump went out. I was able to pull over as soon as the engine light came on. We had the repair done, but the car always had a slight vibration and just did not seem to have the power it once had.We took it to the dealer three times after that. The first time, they said they could not find anything wrong. The second time they adjusted something and the engine light, that had come on, went off. They said everything was okay. After two days, the engine light came on again. We took it back and they said one of the coils was bad, so we replaced it. Two weeks later, I left work and the car was vibrating so hard when I started it. I thought the engine was going to blow right there. I turned the car off and had it towed to the dealership on 2/17/12 and as of 5/22/12, it is still there. They replaced the engine and the new engine overheated due to a defective part. We were advised a new part was ordered, but we are still waiting.We went to get the VIN off of the car about a week ago to turn off our satellite radio since we were not getting to use it and a rat had built a nest in the dashboard and chewed our owners manual. They have had our car for almost 3 and 1/2 months. We have been dealing with Chryslers customer care along with the dealership, but that has been a disappointment at best. They give us dates of when the part will arrive after we call, but they dont follow up on anything. If we dont call, we get no information. I have owned a Ford Escort that I bought new and drove it for 13 years until someone hit it and it could not be repaired. I have a 2000 Honda CRV that I bought new and after all these years, I am just now having to repair the air conditioner and some other minor things due to wear and tear over the years (the Honda now has 180,000 miles).I have bought several other used cars which I paid only a few thousand for and have never really had any problems with them. This is my first experience with a Chrysler product and I will never purchase another Chrysler again. After doing some research, I now see the issue with the car shutting off was a known issue with a module and they knew it all along and lied to us about it rather than trying to fix it. They might look good from the outside, but the craftsmanship and the service were terrible.

The trim around the windshield of my Patriot does not lay flat. It looks like it should be tucked into the groove at the tops of the windshield on both sides. It sticks up and causes a whistling sound. I have had the service department look at it and was told that theyre all like that. I have contacted Chrysler Customer Service and also was told that there is nothing they can do because it is not a design flaw because they are all like that. Also the trim along the roof on the passenger side was warped. When they tried to replace it, they discovered that the body under the trim was all jagged so I had to take it to a bodyshop to have that repaired. My salesman admitted that the trim is wrong and offered to glue it down.

I purchased 2013 Jeep Patriot Latitude in January of 2013. Since the car was purchased, I have had nothing but problems. The first issue was that the windshield wipers kept turning on by themselves. I took the car back to the dealerships service department only to be told that a star case was made. No resolution. The second issue that occurred was where the car completely stalled out at 10 MPH which nearly caused a terrible accident that could have injured myself and my 9 year old daughter. I had to turn the car off, wait and then turn it back on. The car stalled again. After 20 minutes of waiting, the car began to drive as normal. I took the car back to the dealership AGAIN. The service manager kept my Jeep for the entire day (keep in mind that they do not even issue rentals) and called to tell me that ANOTHER STAR CASE was made.After my third visit for the stalling issue and for the windshield wipers, the dealership finally decided to change the wipers relay switch which seemed to stop the problem. After 5 visits for the stalling issue, there still has not been any resolution. I have contacted Jeep over three times, via phone and by the email on the site and still have yet to be contacted from the representative in one business day. I am furious that I cannot get any type of satisfactory service. I will NEVER purchase another Chrysler product. I have began exploring other options for a new vehicle which is sad being that I am a single father who just needs reliable transportation to provide for his daughter. Oh by the way, today is 5/15/15, I had to take my Jeep into the service dealership at 10:15AM EST for yet another diagnostic check.

While driving on vacation, on the 2nd day, my 2008 Jeep at 41,138 gave out on the transmission. I had to stop in MS State for repairs costing $3,699.13+135.60 car rental. Upon returning home, I called Chrysler who is willing to pay only $1,500 with no explanation or were concerned as to why the Jeep did what it did. I have been at this since August 14. Today, I am told the check for $1,500 is on the way but I have asked them to reopen the case as I am still not satisfied nor was I given any reasons except that the Jeep loaner has any warranties. It seems the Jeep had three years, 36,000 and no more. My question was whatever happened to power train warranty of 80,000/100,000?I find Chrysler staff incompetent to do their job in dealing with their customer and has no lack of concern over this early transmission issue with the Jeep. Mind you, they acknowledged it is an early problem but because they feel there is no warranty with the car, they were not going to further review why the transmission failed. They never called the dealership where it was repaired to this day. I have reported them to the TX AG and NHTSA/DOT and will continue to post this issue on any website that will alert any consumers on this automaker. Now that the case has been reopened, I will wait and see what the outcome will be the second time around. There was a day when I asked for the Chrysler corporations phone number. The operator gave me to their roadside assistant line.I am very angry and very frustrated at the way I have been treated. By the way, they not only asked me for the repair bill. They had the gall to ask me for my credit card statement to show that I really did pay for the repairs of $3,699.13. How do you like that for treatment by Chrysler Customer Care? I would like all Chrysler owners to review their warranty and those that are thinking of buying any Chrysler products, read the warranty book before buying their cars.

I own a 2009 Jeep Patriot and my transmission went out. Since I bought it new and it came with a lifetime powertrain warranty, which includes the transmission, I didnt think getting it repaired would be a problem. Little did I know that in order for the warranty to remain effective, you must have the transmission inspected within the first 5 years of ownership. That little fact was never revealed to me even though I have had all required maintenance performed by the dealership. Has anyone else had this problem and what was down to resolve it short of paying for the repair - which is going to run $4,200.

2014 Jeep Grand Cherokee - I just wanted to reiterate what another user has stated about the drivers seat lumbar cracking. I have noticed it cracking fairly regularly, but intermittently - and I have not yet found a fix. The previous user stated that a piece is too short and needs to be repaired. Does anyone have any info for me so I can communicate this to my dealer. Thanks.

I bought my Jeep Patriot new off the lot. In fact I bought one that wasnt even on the lot. They had to ship it in from up country. I fell in love with the look and feel of it as soon I saw it. Ive put 90,000 km. on it which is a little more than normal and I havent had one bad experience with it yet. As long as you dont count going to the dealership for maintenance. But I solved that too. I just do it myself now. I obviously cant do everything myself but I do the majority. Ive always wanted a Jeep, but could never afford the $35k price tag. That is until they made the Patriot. Its still the same old Jeep style and attitude but with a little more road etiquette behind it. I know I wouldnt be taking it rock crawling, but since Ive modified to its max, I can go just about anywhere. Through rivers, anywhere you take your F-150, Nissan Xterra, Dodge Tacoma, Ill be right there beside you. Im 110% satisfied with my Jeep, and I wouldnt trade it now for anything.

Sometimes my Jeep Liberty 05 will stall while Im driving, many time when Im making a turn! This is so scary that I stopped driving it when its raining, because thats usually when it happens. I called Chrysler and they said its my responsibility to maintain my vehicle. We have 4 and the jeep is the only one that malfunctions. Theyll have a huge lawsuit on their hands, or they could just fix the issue with all jeeps. There are thousands of complaints online about this issue and something needs to be done about it or someone will get killed driving their jeep! My daughter drives it sometimes and it scares her too! Ill never own another jeep!

I really enjoy driving the 2017 Jeep Patriot. Its very comfortable, gets good gas mileage, and it handles well in snow. I dont know if I could drive anything but a Jeep now.

Bought it new from Lester Glenn, Toms River NJ, paid 42k. Was originally offered a year of free oil changes in writing, they never honored them - too much hassle so I just do it myself. Constantly receiving recall notices since 8 months after purchase and to this day (10/2016), Schedule with Cherry Hill Triplex to perform said recalls on several occasions - take off from work and then they tell me they dont have the parts and to keep calling them like its my responsibility?? This has happened twice so far.Third time they actually repaired the visor recalled due to possible fire damage. Tried to get leather dash fixed, scheduled a time, took a day off, got there and they said warranty guy was off today, eventually got there when he was in and he look at the dash issues bubbling - signs of peeling with around 20k miles on it, they said it wasnt covered and never even documented the visit. So now I have only 27k miles but exceeded the three year limit so Jeep Corporate says they would have covered it under warranty but not now, they offered a friendly, Well pay the labor. You pay towards the dash @ $800 or something. I spent like 12k extra for all the fancy leather & gadgets and it wont even last 4 years.

I own a 2005 Jeep Liberty Sport. I have had to replace window regulators at least 5 times. Usually the dealership took care of it but I had to pay for a few. And now, in 2013, the last one replaced has broken again. But this one was already replaced by what I was told was the improved window regulator. But just like the old ones, it had about a 2-year life span. But the dealership only gives out a 1-year warranty. Just for this reason, I do not recommend a Jeep Liberty unless the window regulators have been upgraded from the cheapest plastic to metal.

I purchased a 2007 Jeep Liberty brand new. It will be 5 yrs that I have had it in Dec. It has less than 60,000 miles on it and I have had so many problems with it. First off, the 1st yr was good. Then it just snowballed from there. A spring broke in the lifters; this was covered. Then my check engine light kept coming on. The car would stall. I was told it was an emissions problem. It cost nearly $500 to have it fixed. Then the ABS light started coming on constantly. Starting the car up in the driveway, the ABS light would come on. Sitting still at a traffic light ,the ABS light would come on. I took it to the dealer to have it checked and told them exactly what I stated. I was told that they needed to know more. They didnt know why it was happening. Then this summer, my driver side window stopped working. I took it to the dealer and they told me, Oh, thats not covered. Its the window regulator, only the lifters are covered. After fighting with Chrysler about this, they said if I paid 90 dollars, they would pay the rest. I did not get it right to the dealer. I come home one day and there is a message from Chrysler saying, Oh, that deal was only good for 30 days and you didnt get it done. so its null and void.At no time was I told there was a deadline on the deal. Yesterday, I went to move my car out of the drive so my husband can leave for work. As I put the car into park, there was a loud clicking noise. I went to turn the car off and the key didnt turn all the way and its stuck in the ignition. I took it to the dealer and they tell me that the shifter cable is broken and no, its not covered, it will cost me 330 dollars. I bought a new car so I would not have the problems of a car nickel and dime-ing me all the time. Boy, did I get screwed. I have had better used cars that totally lasted a lot longer without breaking down.I am very angry that I have had to put all this money into this car. I really believe that this car has a lot of defects. I have read numerous complaints about people having problems with the windows, etc., yet nothing is being done. So what do I have to look forward to next? I just cant believe in the time that I have had this vehicle all that has gone wrong. I could maybe understand it if it were a lot older. Im totally dissatisfied with Jeep and Chrysler for that matter. And it proves to me that the quality of the cars the are being putting out are way below standard. They say you pay for what you get. Well, I guess I pretty much paid for poor craftsmanship and a defective car.

2012 Jeep Liberty Sky rider roof will not stay closed. I took it back to the dealer and they stated that Jeep no longer repairs the Sky Slider roof. Took it to a repair shop and they told me that they could not find parts as Jeep stop making it and there is no after market. I am stuck with nowhere to go. Jeep/Chrysler should do something to help all the Jeep aficionados who have the Sky Slider roof.

My experience with buying and owning a Jeep Patriot. I bought a Jeep Patriot Sport with a manual transmission in 2011. Bought it new (zero miles). I now have only 33000 miles on the vehicle. It has never been off-road and has never pulled or towed anything. Recently, I noticed a noise coming from the powertrain. Took it to a mechanic who advised me that I probably needed a clutch replacement (clutch, throw-out bearing and pressure plate). I contacted Chrysler/Jeep about the situation and asked if they would cover the repairs on the powertrain. Their response was as in this e-mail response: Thank you for contacting the Jeep Customer Assistance Center. It is understandable that you would like to know if you have warranty coverage prior to getting your vehicle repaired at an independent repair facility. As per your warranty booklet, manual transmission clutch parts are not covered at any time and the pressure plate throw out bearing was only covered for 1 year and 12000 miles so there would be no factory warranty coverage for these repairs. I also want to let you know that the Powertrain warranty expired on September 30, 2016. While looking into this matter for you, I also see that you have 1 incomplete recall. The S61- OCCUPANT RESTRAINT CONTROLLER recall does not yet have parts available but the parts are expected to become available in June. Once the parts become available you can get that repair completed by scheduling an appointment at your local dealership. I would like to add you to the special tracking so that you receive an email when those parts become available. You also have an extended warranty for your (X69) FRONT/REAR CROSSMEMBERS. You are able to have a free annual inspection for the Cross Members and if they are deemed to be corroded any time prior to September 30, 2021, they will be replaced free of charge as well. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-5337).In 2011, when I purchased this vehicle (new) I had every expectation that it would last a long time. I have kept up on the maintenance and, as evidenced by the low mileage, I have driven it reasonably. I certainly did not expect that there would be two safety recalls, (one of which they cannot correct because they dont have the parts to resolve the issue). I certainly did not expect that there would be a potentially serious issue with corrosion of FRONT/REAR CROSSMEMBERS, to the extent that Jeep extended the warranty on these parts only. And I certainly did not expect that the powertrain would go out on me so soon, at only 33000 miles.In retrospect, upon examining the warranty information more closely, it seems that there must be a reason Chrysler/Jeep offers such an inadequate warranty on their product. Could it be that they know they are selling an inferior product that would probably fail in a relatively short time? One can only guess. I must conclude, from my experience, that Chrysler/Jeep has produced and sold an inferior product (as described above) and that further, they appear to be unwilling to back up their product with an adequate warranty plan. It is my intention to NEVER purchase another of their products. Furthermore, I cannot, in good conscience (based upon this experience) recommend that anyone else purchase any of their products. Since it is evident that Chrysler/Jeep is not going to do anything to resolve the situation, I guess that I am left without recourse. Lesson learned. Dont buy a Jeep. Caveat emptor.

2007 Jeep Patriot - The engine will not go over 2,000 rpm. Ive tried everything. This vehicle sucks!

Just hit 22,000 miles on my new 2017 Jeep Willys, only highway driving, less than two years old. The factory installed tires are in need of replacement. If you are planning on buying a one then request that the factory installed tires are replaced with a more reliable tire. A couple donuts from Dunkin would last longer than the factory installed tires.

2015 Jeep - The transmission that whines when I pull off and stop. Understand the Jeep have 9 gears.

The 2010 Jeep Commander had a problem with the transmission and was told it was the torque converter and was in the shop for approximately a week. It is in for a second time for the transmission and was told that it has to be rebuilt, not replaced. It has been almost 2 weeks and still no vehicle. This is our fourth vehicle from this dealer and we also have problems with our 2008 Dodge 2500 Big Horn Diesel which has been in twice for a turbo problem and still having problems. We are very unhappy and would like some sort of satisfaction. Thank you for your time.

I ordered a Trackhawk when they became available and received it November 29th and was present when it rolled off the truck. It has been everything I expected. It is quick, reliable, very well constructed inside and out. My wife and I took it on a road trip from Kansas City to Seattle area and back and really enjoyed the way it performed and handled. Very easy to drive and use all of the options. It is sure footed in poor road conditions and easy to drive in traffic. This is the ultimate sleeper vehicle. I also own a 15 Viper which is also fun and more than capable of outperforming almost anything on the road and also well put together.

I have a terrible experience with this car. I bought it with 17000 miles on it a year ago and had only been able to put 3000 miles on it due the I can’t use it because it has to be covered every time it rains or all the interior will get over a gallon of water. I had called multiple times Spartanburg Jeep dealer for help or a warranty and they just ignore me.

Clock radio in jeep does not work correctly. Every other week it loses time. Time has to be adjusted. Shameful that a simple clock cant keep time properly. Other issues and has less than 25,000 miles.

I am the sole driver of my 2007 Jeep Sahara. I never took it out bogging and is extremely clean. I get teased all the time why I dont get it dirty. Power train warranty was 100000 km or 5 years, whatever came first. Im up at 108000 and it will be 5 years in 2 weeks. This is my third Jeep, and have owned two Rams, so I consider myself a good Chrysler customer. Well to my surprise, my transmission is ready to let go. Two Chrysler dealers in my area said they have never seen anything like this before and told me to contact Chrysler Canada and they might be able to bend the rules since this is a very rare incident and that my Jeep is such in good shape. Well, they pretty much slammed the door in my face. They will not do anything for me. I was going to trade her in for a new one this summer. Well I can tell you my mind has been changed. I will pay close to $2000 that it will cost me, but this will be the end of my Chrysler purchases forever.

How about a class action suit against Jeep for the POS CVT transmission that overheats and leaves us all stranded on the side of the road or on the shoulder of a highway where people are traveling 70-75 mph?

New car under 2000 miles returned to the dealer 4x + for the same issue. Dealer cannot fix and Jeep is not standing behind their product. Talked to a rude sr. escalation manager Patricia at Jeep with the resolution team (**) who told me she cannot help any further and is the highest level of support at the Jeep brand. Dealer stated there is nothing more they can do and reached out to Jeep for help. Getting the runaround by Jeep corp and would never buy another Jeep product again. Will pursue local lemon law and NCDS replacement claim. Truly unfortunate that Jeep does not care about their customers or products. Really hard to recommend Jeep to others and suggest they learn how to treat customers and fix their major quality issues.

I purchased my Jeep Grand Cherokee Eco GC Diesel in September 2014 and since then I have had multiple issues. Check Engine light constantly goes on and they say it needs to be updated when serviced... Well service doesnt do this regularly. Filled up my DEF with the same stuff I always fill it up with and all of a sudden when driving home it states Incorrect DEF fluid. See dealership. Then all my lights start to flash and I get a message that says Engine will NOT restart in 175 KM. Well its Sunday and no freaking dealership service department is open. Not impressed!! When you buy a $60,000 new vehicle it should not have issues like this. Camrose and Sherwood Park dealerships: When I bought from Camrose dealership they never even told me it needed DEF so just about ran out. Also when I asked if I could get the oil changed anywhere they said yes... Well guess what? You cant. You can only get it changed at a dealership as they do not sell the filters to anyone BUT the dealerships. Took it into Sherwood Park dealership to get it serviced and have the updates done and guess what? They charged me an outrageous to get the oil change and then never even did the updates. Asked them to do the updates and they said I would have to book an appointment with the service department. When I went to book an appointment they didnt even know what I was wanting when asking for them to update the computer system. Thirdly Asked them to clear the check engine light so I could at least use my command start and the Techs there didnt even know how to do this. Super frustrated with my Jeep and both dealerships.

Was my Jeep painted at 4:45pm on a Friday? And the BBB is useless - First said, I love my Jeep and want no other car. This complaint is solely on shoddy workmanship and inspection practices. At purchase, I did notice bumpy paint on the door hinges and on one hood hinge, I was not concerned at time; I was excited to get my Jeep. My boyfriend made the comment that I need to get it looked at because he thought these were air bubbles and would eventually begin to flake. Well, one of them finally flaked; I took it to the dealer. I had seen a Jeep just like mine the week before with the same paint flaws. It happened to be the same color as my Jeep so I thought it was a defect in that particular paint color. Well, the dealer said it was rust and they have seen several vehicles in multiple colors with this same issue. They said the factory painted over rust, rust?! The dealer took photos and submitted them to corporate with estimates and was shot down each time. At one time I asked my contact, “Since I brought my Jeep in at just fewer than 50K miles, you think they (corporate) may be stalling for me to hit the 50K?” He said it does make it harder to get things done “after the 36,000” is up, but we will see. Well, I guess since it is my fault that the paint finally flaked after 36,000 miles, the Chrysler Corporation does not feel they are in need of fixing something that should not have left their factory floor in the first place. I even shelled out $3K+ for the lifetime service and power train warranties, still nothing. No wonder people hate buying American goods. Our eyes for detail stink especially if you get an inspector at 4:50pm on a Friday reviewing what is about to be shipped to a sales floor. I will be submitting this complaint to the BBB, and various consumer watchdogs. Thanks for your time in reading this. The above letter is what I e-mailed to Chrysler yesterday and it was probably scoffed at because as I contacted the BBB today, via my phone, I got this automated message that told me that Jeep was one of the dealers that did not participate in the BBB’s Auto Line Program and that I should consult my owner’s manual or press 1 for the directory of the auto service manufactures, **? Companies can choose if they want to receive BBB complaints or not? I thought the BBB was there to help resolve the issues and instead it is directing me back to the corporation that does not want to resolve the product defect in the first place? Attorneys, possible class action suit as I have seen and heard of other Jeeps with this issue?

I bought a Renegade 2015 and allegedly sold me a warranty against MECHANICAL MISTAKES; I signed a paper that says INSURANCE OF MECHANICAL FAILURES; It turned out to be a guayazos insurance and wash the seats if they are stained. The collection of the policy was $895.00 and the insurance has an invoice of $240.00 which I have a copy (MAPFRE IS THE INSURER AND THE INSURANCE IS CALLED AUTOGUARD). I can say that the Renegade Jeep is a crap is only aesthetic and the warranty is very short combined with the dealer who cheated me, not even gave me carpets or accessories any further, they promised change of oil for 2 years or 8 changes of oil but As the Renegade uses synthetic oil they only honored me only 4. I have already invested around $1000.00 and right now I am without a car until possibly on Monday the vehicle be repair.

I purchased a 2002 Jeep Liberty in April, and I have really enjoyed it until recently. It only has 73,000 miles on it. And one day I was leaving work and heard a clunk sound. When I got home, I opened the hood and checked the oil. It was completely gone, and it was less than 3000 miles since its last change. It started to make a rattle sound, and so I took it to two different mechanics, one Chrysler and was told the entire engine needs to be replaced. I had refilled the oil and havent lost any since, and now I find out that this has happened to many people and Chrysler replaced the engine and model and is not helping those that need the repair done.

2005 Jeep Liberty 3.7L: Both rear windows fall down. The regulator goes out. I spoke to several mechanics. It happens all the time to 2005-2006 and 2007s. This is not a recall item on Jeep’s website. On Jeep forum, one consumer said Bad regulator, not a safety issue, so no recall.” If this is what Jeep/Chrysler told him/them, this is just wrong. Why would they put a lock on the rear window and a child safety lock on the rear door if not for safety? There are hundreds of forums with thousands of complaints about the Jeep rear window regulators. Jeep should have a recall notice for these vehicles. And if they will not repair, at least they should permanently fix so that they do not operate and just stay up.

I have not had an accident and nobody has hit me. I have a 2003 Jeep Liberty and the airbag light has come on for the drivers side. This is a safety factor of the vehicle. And I would like to know why it is not a recall. Please email me and let me know. I dont think it is fair to make me pay for this to be repaired. Thank you.Jane **

I purchased a 2011 Jeep Patriot new in August 2011. At 4000 miles, I pulled out of a parking lot and my Jeep would not go faster than 1-2 miles per hour. The RPMs when pushing down the accelerator to the floor would go past 6 and into the red, but the vehicle would not go. It sounded like the vehicle was in neutral with the gas pedal all the way to the floor. I turned it off and on several times and it was fine. I took the vehicle to the dealership and they couldn’t find anything wrong with it and nothing showed up when they hooked it to their computer. This same problem has happened 7 times from April 2012 to April 22, 2013.The last time I took it to the dealership on April 22, 2013, their technician at the plant diagnosed the problem that the floor mat must be in the way of the gas pedal and that the engine is not getting fuel. Seriously? If the RPMs are at 6 or higher... then the engine is getting fuel. I am sick to death of this problem and no help from the dealership. It’s ridiculous and pathetic! Dealership is telling me there is nothing they can do because their computer does not show anything is wrong. Tech at Jeep says to fix nothing until it duplicates this problem while the dealership is test-driving it. Help!

While out of town on a road trip, my car stalled on the interstate and cut completely off. The inside lights would not work and the dashboard lights began to flicker. It restarted and I was able to pull over at a gas station. Once stopped, a burnt smell and smoke began to come from the gearshift inside the vehicle. I was coming back from out of town and was 2 hours away from home. I was completely stranded with my family and was fortunate enough that the event we were at out of town had a charted bus and I was able to contact them and give us a ride home. Now, my car is 2 hours away from home and I am going to have to pay to get it towed to a dealership. This is completely and utterly dangerous! I looked up my symptoms and I have seen hundreds of complaints of the exact same things happening but no resolution from Chrysler or the dealerships. Consumers should not have to be responsible for manufacture’s defaults. At this point with the hundreds of complaints about the same issue, it is a default!

This is our third time with the windows failing to open/close - regulators broken, plates, etc. Last time, they fixed the drivers rear window and passenger window. I picked it up from the dealer last night, and now the check engine light is on. It wasnt there when we dropped it off. Well have to drop it off again tonight for them to fix it. So again, Im without a car to get around and this is such an inconvenience.

Remote Start for Our Jeep Wrangler - We have had so much grief with the Remote Start for our Jeep. It was installed and taken out several times because when we engage it, all the dashboard lights go on, the engine races, we are able to take the key out and it is still running. We step on the brake as we were told to do and still all dashboard lights are on and the engine is on and revving! After the car finally shuts off, the check engine light stays on. I spoke to Joe from Finance to see if we could have our money back since Howie took the Remote Start out and the Jeep was working fine with no problems. Joe was very rude and condescending to me. He insisted that we should have never had it taken out and must have it installed again. My wife called Joe on the phone that same day and he was just as rude and condescending to her. Joe told her that this was not a piece of candy we could return to the candy store two months later. So, at Joes insistence, Aaron had Howie reinstall the Remote Start. Since then, we have had the same troubles again! Today we videotaped it to show them this was not a lie or something out of our imagination. Mr Manfredi, we bought 2 cars this year, a Dodge Avenger and the Jeep (February and March), both with Remote Starters. My Avengers remote starter works perfectly. The Jeep has been a nightmare that seems to have no end. Supposedly, Tony is now working on it. Why cant we have it removed? We are moving to Florida in mid-June and will be driving the Jeep down. We are afraid of what might happen! Please. Please help us solve this craziness. I am sorry to have to come to you, but we are not getting any satisfaction from anyone else. The cars are under my wifes name. Aaron has been a gem through all of this but says his hands are tied when it comes to solving this. It would be greatly appreciated if you could take a look at this and get back to us. I hope I downloaded the video right. If not, I have it on my cell phone.

I had an accident on 1/4/12 where I hit another vehicle going 35 mph. My vehicle was imbedded in the back end of the vehicle I hit. My air bags didnt go off and I was told that it was due to the deceleration of the vehicle. I never even had a chance to hit the breaks. The man I spoke with at Chrylser was rude and condescending. I would like to think that if I buy a vehicle with air bags that they would work if I needed them. I do not feel the least bit safe with the thought of having to drive around in this vehicle especially with my children.

I have put a ton of money in my front end. Practicably rebuilt it, Im not in any state to waste any more money. My brakes have been replaced about six times. I have only owned this jeep for about three years. I need answers right away on the recall parts please. My jeep Laredo is a 2000. Please help. I transport elderly around town and Im nervous. I care about their safety. Thank you.

We bought a 2018 Jeep Wrangler. The Stabilizer shock went out at about 6,000 miles. The rear end went completely out at 12k miles. Never been off-roading either. Been at the shop for two months now. Cannot get parts. Keep getting the runaround and parts not expected for another two months. Got a Wrangler rental, stabilizer shock went out at 6500 miles on the rental... I wish I could get my money back. I do not recommend them at all.

My wife went to an automated car wash. When the wash was done, she put the Jeep in drive and the vehicle took off on its own. She could not get the Jeep to slow down at all. Using all her force on the brake, she could not slow the vehicle down. She ended up flipping the Jeep several times, totaling the vehicle. Thank God there were no pedestrians or other vehicles involved. She was lucky that she was not killed. She has several broken ribs and lacerations and was badly bruised. She’s never been in such pain. I think that Chrysler needs to look at this situation very closely. It also seems that the government should be stepping in also seeing how many of these incidents have now happened. Could someone please help us with this on whom to contact about this?

Simply - I love my jeep. Bought this 06 in 2011, but have never been happier w/ a vehicle before. Ive owned a few, even classics. But my jeep can go anywhere, has the power, turning capabilities, comfort and design as well as the stereo system is awesome. My dogs even love it!!! I love my Commander!!

My husband and I have been lifelong Jeep owners, until now. We decided to upgrade our 2013 2 door Freedom Edition to a 2019 Mojito Wrangler 4 door Rubicon. We special ordered it exactly the way we wanted. Spent months researching and looking at Jeeps so that we would get the perfect car. We sold our 2013 outright about 2 weeks before ours was delivered. We waited almost a month for it to come into the dealer. Not ideal but ok it takes awhile to put a car together right? Dealer finally called us and we drove two hours to pick up our new toy. It was pouring when we got there which was disappointing, but now looking back that was a godsend. During inspection we found scratches all over interior panels, and spots on the doorsills where the paint was chipped down to bare metal. Could get over that.Then during the test drive the car pulled to the right, and had thunking noise upon breaking, along with huge dent in the steering wheel at the top right where you put your hand. (Were told it was a manufacturer defect.) But the final straw was when we pulled it in and found the Sky One roof leaking in the back and discovered the carpet in the back was soaked. Further inspection found that on the passenger side the Sky One roof was not smooth but wrinkled and had a piece of the frame/metal pushing up thru it. For an almost $60,000 vehicle this was not acceptable and we did not take delivery of what was supposed to be our dream Jeep. It was heartbreaking to us as we were so excited to get this car. Dealer tried to place an order for another car but it is no longer available to order. What????Now we are dealing with Jeep Cares. (Really should be called something else.) Two weeks of the runaround of someone will call you - no calls, we assigned a manager they will call - no call. You get the picture. Now finally after many hours on the phone someone finally called us. What we have been offered is talk to your dealer and have them place an order - well they cant. Then we can fix the car they have and you can have that one. Why in the world would I want a car with 8 miles on it that has to be taken apart and rebuilt to fix issues that should never have been there. This feels like they just want to pass off the problems to us; because lets be real here... there will be nothing but problems with a vehicle like this.We have searched other dealers nationwide and have not been able to find a Jeep dealer with the color and options that we wanted; they either have $5,000 more of options or are missing options that are important to us. Final piece is during the time this has all taken we have had two incentives from Jeep expire with no way of recouping the $1,500 for those offered either. At this point we are waiting for them to come up with something other than accepting a Jeep that is subpar. Overall not a great experience not anything that would make me want to do this ever again with Jeep.

My car has broken eight days ago, and it was towed to the nearest dealership at that time (Nielsen East Hanover). So far, even after several contacts with the dealership and with this customer service, I have no information what is wrong with the car and why I was not provided with a loaner. This is a leasing car, I am paying for it, and my next bill will come with the same amount, even after these days that I am not using it. I have now to commute my daily 60 miles walking 25 minutes to the train station to catch a train. I have to ask my neighbor to take my child to the day care. I have a hip replacement and have to walk distances that I should not have to... because I LEASE A JEEP!!! I am paying for this leasing!!! The dealership tells me to ask a loaner to the Customer Service. The Customer Service tells me that it is waiting for the dealership to decide on whether they will give me a loaner or not. And yet, no information about when the car will be fixed. Is this the way JEEP treats its customers? Ive never felt so frustrated and disappointed before, to the point that I decided to get a lawyer to help getting my rights.

Finance manager screwed up our lease so bad that he had to drive to Rockford to have us re-sign a new lease. He processed the original and didn’t send in the new one. I had been making payments on the account number I received and not the one he sent in. In the end, we ended up with 5 inquiries on our credit score, a new alias as he misspelled my last name, dealing with proving my payments with bank statements, a harassing phone call from the dealership wanting payment over the phone, a repossession notice/Chrysler saying we were current, and a GM that wouldn’t return our calls. Luckily, Chrysler Finance has been the only one that has been helpful and straightened things out for us.

The vehicle (2014 Jeep Latitude) is not worth the money. I drove it off the lot and immediately had issues with the transmission shifting hard. Took it back. They said it was because it was new. 16,000 miles later had to put a new transmission in. Today took it in because its still shifting hard and was told All the motor mounts are bad and need replacing. We are still working on trying to do the updates to the computer for the transmission. We will let you know. Never again will I buy a Jeep!! Nothing but issues with the transmission and other stuff. Oh yea I have taken it in many times on the AC not working. You will be driving and all of a sudden it will start heating. They still havent fixed that issue. Nothing but junk and oh yea the power train doesnt cover the motor mounts. Thats 1300.00 that I have to pay outta pocket. This should be on their dime for all the trouble I have had with this piece of crap!!! Dont buy one. You will regret it in the long run!!

First - I never wanted a Jeep, but my husband came home one day and just like on the ads he said, I bought a Jeep! You did what??? I didnt believe my ears! Without even asking or talking about it!!! And he repeats again with a cheeky smile. Then I realise he isnt joking... I was not impressed! Eventually he got me to try it. Must admit he made a fine choice. Amazing value for money, drives very nice and great fuel economy. Highly recommended. The local dealership (Perth, WA) isnt providing first class after sales experience when it comes to it, but there is no fault I can find with this vehicle. Love the seat warmers too. :)

I bought this car 3 months ago and right now has 435 miles. I notice that everytime I turn on the ac this smells like rotten. Took it to the dealer and they replaced the cabin filter but did not work. They told me they couldnt find anything else. Jajajaja paying for a car that smell like **.... This is frustrating.

My 2004 Jeep Liberty keeps stalling. While driving, the jeep stalled and would not become idle. This was right in the middle of a busy intersection, with our kids in the jeep. We were told by a Jeep dealership that the engine computer has shorted out, and needs to be replaced. The cost is $1,100.00. They do not offer a new computer, only a rebuilt one that is available through the dealer.

Vehicle Check Engine Light comes on and Vehicle loses power. This occurred on a Highway at 65mph, the CEL came on while on cruise control. At that moment the vehicle decelerated from 65mph to about 40mph with no notice. This was an unsafe condition for all occupants of the vehicle including a 16 month baby. The vehicle was almost struck by an Semi truck from behind, who had to lock its wheels to avoid a collision. This will be the 10th time the CEL was been illuminate, but this was the first time for an incident of this manner. The manufacture and dealership seems uncaring of the event and process to make the vehicle safe.

I have always been a Jeep fan, from the time of childhood. I loved everything about them, the look, the engine, the fact that they were American made, and the impression that they took care of their customers. Sadly something as little as an auxiliary cord insert has changed all that. After my auxiliary cord started to malfunction I took the car into the jeep dealership to get it looked at. They sprung their diagnosis fee at me last minute which so happened to be $100 dollars, to look at the radio. They came back to tell me conveniently that this issue couldnt be fixed and that I would need an entire new radio which would be extra, of course. Knowing exactly what happened to the auxiliary cord, I questioned their diagnosis.So I contacted the company directly, which apparently means to them that I didnt understand what was being told to me at the dealership, so they clarified all the information, (basically a waste of time with ID member **), who also failed to answer my other question of who is supervisor was and how to contact them. What makes matters worse is that I was informed in the waiting room by a fellow customer, how to fix the problem for only $50. I had already agreed to the diagnosis fee, assuming the Jeep Company had their customers interests at heart. Instead I felt like it was another situation of a big company taking advantage of the little guys, for a small price.After seeing their reviews, it doesnt surprise me that their customer service rate is so low. It seems as though Jeep is trying to fix that the wrong way. All of the employees were very nice telling me they were unable to fix the problem, but thats not what customer service is about. Its not about being nice. Its about having your customers best interest at heart and that is NOT a Jeep thing.Further information, I have had the car 2 years and as great as it has treated me, its not a car I would recommend. I got into a minor fender bender a couple of months back where I hit another car going 10 mph. There was no visible damage to either cars, so we just exchanged information and went our separate ways. The Next day my check engine light went on and my car started to act funky, so I took it into Midas. They told me that it looked like my car hit a metal pole, with all the damage that was created, $900 of internal damages after a hit going 15 mph.Another issue Ive had with the car was its roaders. My aunt drove my car over a parking curb. That one bump created an additional $800 bill because the roaders are not make to support that type of maneuver. (Rolling OVER a CURB.) Jeeps get a fake rap for being tough. That is not the case with the patriot. I am done with Jeeps based on their priorities alone. Take care of your mechanics (who get paid by the customer btw, not the company). Take care of your customers, and maybe your cars.

We purchased a 2007 Jeep Commander less than a year ago. Within the last few months, every light on the dashboard has flashed on and off. When the heat is on, the heat will totally shut off. And now, the widows act like they dont want to roll down and the back door doesnt unlock all the time. We have taken it to the Jeep dealership and paid to find out what was wrong with it. We were told that they didnt know why and they cant find anything wrong with it. So we paid to be told that theres nothing wrong with it and the Jeep is still doing this. Please respond and help me as to what to do with this Jeep. Thank you.

To start, my father retired from Chrysler and we have always had Chrysler products. We have owned four or five jeeps, plus other Chrysler cars. My son and son-in-law both have Dodge Ram pickup trucks, so Chrysler is in our blood. Until now! I will never buy Chrysler. Years ago, like 45 years, Chrysler was known for not starting in rainy weather. Is this what you are going back to?We bought a new 2009 Jeep Liberty and not too long after we bought it, they had to replace the whole transmission. We have experienced terrible gas mileage of no more than 14 mpg, city or highway. That is awful. We would have gotten rid of it except we four down tow it and have the tow bar installed on it. We also have a brake buddy for it.Lately the key lock has not been working right, slow, and we thought it was needing a new battery. Then one morning, we went to leave in the car and all the dash lights came on and wipers wouldnt turn off. Then the car locked in park. We tried to figure it out for days and the dash finally said no bus. You cant find out what that means anywhere. We finally got it out of park and drove it to the dealership. Guess what, dash board cluster was bad and to the tune of $608.00. This Jeep is only 1700 miles over warranty. We also have a 15-year-old Chev truck with 150,000 miles and never had the problems this Jeep has had, plus it gets way better gas mileage. The dealership Cueter Chrysler is the best I have ever worked with and their service is second to none. Too bad they dont have good vehicles to work on.I think Chrysler should at least pay the bill on this because it should have never gone bad in the first place. I feel I have a lemon, and being disabled and retired, I should not have to worry about this happening on a pretty new vehicle. Please let me know if you are willing to do anything for us, or whether or not I should carry on with this complaint.

I bought a 2017 Jeep Rubicon 2 months ago. It has 3000 miles on it. We were driving along a driveway @ 15mph 2 days ago and the back window of the Jeep EXPLODED shattering into hundreds of pieces (as its designed to do). We checked around the vehicle and could find nothing that would have caused it to shatter. We are traveling in CO, so took it to the nearest Jeep dealer who, indicated to my husband that they could not even LOOK @ it for another MONTH. They then referred us to the local auto glass company for repair. When we asked about warranty, the dealer said it would be our insurance - not warranty. When I outreached to Jeep/Wave, they indicated that, without a jeep dealers diagnosis they could not provide warranty coverage so we would have to use our insurance to repair it. They also indicated that they could not force their DEALER to perform the diagnosis in a more timely fashion. All this leaving us to pay out of pocket for the replacement OR drive around CO for the next month waiting for the dealer to find the time to diagnose our window. Shoddy warranty coverage Jeep. Shame on you!

I purchased a 2019 brand new Jeep Compass in October 2019. The car radio which has all my controls on it went out on 1/14/2020. They are unable to fix it until the second week in February. Jeeps are junk and the service turn around sucks. I would never buy another Jeep again. If you are wondering if Jeep is the way to go I will gladly remind you, they are terrible on gas as well. DO NOT GET A JEEP!!

8/18/2011. I woke up to 2 inches of water on the passenger side. I thought it was the windshield. I had it replaced 3 times and still getting water inside on the passenger side.

Handles well and is solid. I have a liberty limited, get great mileage for the size engine. The company just needs to do a better job for fixing the back passenger window and the drivers seat belt that dont always stay clipped.

2014 Jeep Cherokee Limited - Never liked how my transmission shifted but was told by salesman that is how the 9 speed reacted. Received recall in April 2015 for PCM and TCM. Had the updates installed. Informed Jeep dealership there was an issue with my tranny. Made appt on Jun 25, 2015. They couldnt verify my concern but would note it as such. Stated they did install a new flash update. On July 1, 2015 I was stopped at an intersection. Light turned green, partway through intersection my jeep came to an instant stop. My park sense, ignition, and crash warning lights went off as well as my transmission. I could not get my vehicle started. After several attempts it started and as I shifted to drive I heard a loud clanking sound. I was able to hobble the jeep to the dealership. As of today, July 7th, they have ordered a valve body and transmission wiring harness. My vehicle has less than 9000 miles. The instant stall could have caused a serious accident with the potential for a fatality. Thank goodness it was during early morning hours. I am very frustrated as Jeep knew there were issues with these transmissions yet they placed them on the market. I still owe several thousand dollars on this rig that I now fear will continue to have issues. I do not know how long it will take to receive the parts and complete the repair.

I own a 2010 Jeep Liberty with the sky slider roof- reason I bought the car! It is broken & Jeep has stopped making parts to fix! Shame on Jeep for not supporting their product! I have contacted Jeep but they tell me to look in salvage yards- REALLY? I have searched for parts to no avail! My vehicle is 8 years old, low mileage & in great shape except for the main attraction- the sky slider! Therefore making the car worthlessness!

I have a 2006 Liberty Limited which I factory ordered fully loaded and have had continual problems with the power windows. In the first 2 months my drivers door window would not go up straight. I went to the dealership and had it repaired. Within a month it happened again. I had it repaired again. The entire mechanism was replaced and again it did the same thing. In the first 13 months I only put on 4700 kms so as you can see I never drove it much.At this time we moved from Ontario to Alberta and a wonderful dealership in Alberta repaired it but I found out at this time that Chrysler came up with some new mechanism system to run the window. The old systems never quit or had these problems but Chrysler had to reinvent the wheel. Over time I have had to get the driver side window repaired 5 times. Then all of a sudden one day the passenger side window just fell down. Had to have it repaired. Then I received a letter from Chrysler that they were extending the warranty on all window repairs to 7 years. Should tell you that there is a real problem if they have to extend the warranty. I also paid for extended warranty and that was a waste of money.Then all of a sudden one New Years Eve the passenger side rear window fell down. Again went to a dealership and they did get warranty on it. Now the extended warranty was up on June 15, 2013. On July 1st 2013 the driver side rear window fell down and would not operate. This was the only window that hadnt been repaired yet. I went to a Chrysler dealership that I had never been to and they were refused warranty by Chrysler Canada. Now this dealership (Southtown Chrysler - Edmonton) who I never bought the vehicle from or ever been there before was so nice to me that they offered to not charge me labor if I paid for the part. This was fantastic service from the dealership and Chrysler doesnt deserve to have this quality of dealership. The dealership cared but Chrysler didnt.Now why should the dealership be out for Chryslers poor design. I have since at least done other repair business with them but I will never give Chrysler business again. I contacted Chrysler 2 times about this issue. The first time they responded by telling me tough luck as the warranty was up. I could see if it was a year after but this happened 2 weeks after the warranty was up. I hardly use this vehicle and if had have happened 15 days earlier they would have repaired it. I sent them another email in response to their answer and in 4 months they havent even had the courtesy to respond. I have decided to file this complaint so other people will know about their poor customer care.I hope other people listen and dont waste your money on their products or any of their extended warranty products as they also have a pile of loopholes and arent worth the money.

Never use this company. Very BAD customer service if you can ever get off of hold waiting for them. Changing their name from Frontier to Vantage is not going to fix them. Had to use the Attorney General’s office of MN to get them to respond and admit all their billing errors.

I purchased my 2008 Jeep Liberty in 9/2011 - 18,000 miles. I have had consistent problems with the sky slider roof, which is now being held on by duck tape. It will not close at all. Sounds like Im in a tunnel driving. The noise is deafening. Its came off track before and I got it back on track, but now it wont close or open or nothing so using duck tape is my last resort. I cant afford the ridiculous price of getting it fixed. Tempted to glue it shut. This is very annoying and not my first time as a jeep owner but it will be my last. Someone needs to do something. This could cause major damage to anyone driving behind me as it has come close to flying off. I cant get it to close at all and now I have water damage beyond repair to my interior. So much for jeeps.

Dashboard material is all wrinkled and de-laminating. Dealership not interested, Chrysler Canada not interested in helping with the issue. $70,000 vehicle that now looks like hell. Tires from new only lasted 50,000K and 4 wheel transmission motor failed 2 times in warranty and once costing me $900 just outside warranty. Never will buy anything from Chrysler again.

I bought my 2011 Jeep Liberty from CarMax in White Marsh MD. The night I took the vehicle above 50 mph the roof had a very noisy air leak. I have had the gasket replaced within the first 30 days and there was no noise until two weeks later when it came back even louder. I complained to CarMax who then told me it was a manufacturers design flaw and everyone (except me and my salesman) are aware of the sky roofs problematic history. I was told by CarMax to take it to a Jeep dealership to have them fix it because they could do no more for me. Really? I have read horror stories online since and some are paying $5,000 to repair/replace the sky roof and it still leaks. Please let me know what options are available to me. Thank you.

Jeep Wrangler CRD 2008 - Its a great car... On 30,000 I had to change leaking power steering hose which appear to be mission impossible for Jeep Service department in Brisbane and finally private mob make a new hose for this car... On 40,000 I had to change dual mass flywheel... it fell apart. On advice from Jeep I went to other mob and this assembly and the clutch were modified to single mass flywheel. Just turned 60,000 and during acceleration from the traffic light it was a bang followed from loss of power and engine control light came permanent ON. From description from the manual... possible cause is blown catalytic converter... very cheap part. Only A$4000.00... This part should last the life time of the engine. What cause it... is terra icognita... even for Jeep experts in Brisbane. I cannot rate this car reliable. It is been driven only on city streets. Never been on the beach or in the mud. Is somebody from Jeep will stand up and take the bullet?

We have an 2010 Jeep Liberty Limited with a Sky Slider Roof that from the time we bought it used has been nothing but trouble. We bought the jeep two and half years ago from a Chrysler dealer. It was warrantied and after a week and half of ownership we took it in and had the roof checked out. It would not slide open from the back and a made a clicking noise. After much complaints and phone calls the dealership had it repaired but it took at least 1.5 weeks for the repair of roof because they didnt have a person that knew how to fix the problem. The noise is so loud that you cant enjoy your radio or conversations. The dealership said they did the repair out of courtesy and that I would had to pay over $1500 for the repair. Now, the roof is broken again and will not close all the way!!! I have been looking to find someone who knows how to fix it but no one will touch them. These roofs should be on recall!!!

Major car problem, dont buy a Jeep. I purchased a 2012 Jeep Patriot in December of 2011. I was in the process of moving 900 miles over the 4th of July weekend 2012 when the car just stalled on the inter-state. Neither the highway patrol person, the tow person nor myself was able to get it to start. I had to have it towed and my U-Haul trailer towed separately (at my expense) 20 miles away to the nearest Chrysler dealer, where it sat for 3 days before anyone could look at it. Meanwhile, in order to continue my move, I had to borrow my son-in laws vehicle with a trailer hitch because there is no rental agency that will rent a car with a hitch to tow. I drove to my new home and now have to drive back 800 miles to pick up my car. Will Jeep reimburse me for my time, the gas for 2 extra trips, the hotel or even the meals? No, Jeep says that I should have gotten a rental even though I couldnt get a rental, so no luck. The service department where my car was checked says that they could find nothing wrong but that they were told by Chrysler corporate office that there have been other instances of this happening with no apparent cause. So Im supposed to drive 800 miles and pick up my car and just hope for the best.

I bought my 2010 Jeep Liberty the later part of October 2013. I was extremely happy. It drove great. I loved the looks. It was very roomy, and comfortable. The beginning of December 2013 the alarm system will go off for no reason. The dome lights will come on for no reason, then go out. And a couple of days ago the engine started acting like its going to die, then its reeves back up. Today December 13, 2013, I was taking my daughter to school. I approached a traffic light that was red and cars were stopped. I began breaking, slowing down. When I was about 50 feet from the stopped car in front of me the engine reeved up like I had stomped the gas. It lunged forward causing me to rear end the car in front of me. My daughter will be 16, and was sitting in the passenger seat. Upon impact she lunged forwards striking her forehead on the dash board. My lower back is killing me. The woman I hit was not injured. Was wondering if this has happened to other owners? And if there was a defect in the jeep?

After a 60,000 mile service, I drove from New England to Florida, 1560 miles. Gas mileage dropped from the usual 20-21 mpg to 16 mpg. I had the local dealer diagnose the cause. No problem they say. Updated the computer, otherwise all is gut. Now getting 13 mpg around town, 15 at steady speed (65) over 150 mi trips. Checked the computer read against manual mileage calculation. They agree. No smoke, steady, smooth idle, good engine response as usual. What the heck happened?

On August 29, 2012, I brought my 2010 Jeep Liberty (26k miles) to DarCars Jeep in Rockville, Maryland because my Sky Slider would not close. My Liberty was in the shop for 80, yes, eighty days! The shop replaced the Sky Slider two times, Jeep engineers flew out from Detroit, and then the manufacturer of the Sky Slider built a new one on the factory floor. Yay, it appears to work but I am selling it, I refuse to own a car from a dealership that cannot stand behind their product. Not only has Chrysler Jeep refused to take ownership of the defective Sky Slider they are refusing to cover the 77 days I had a rental. So, I pay a monthly car loan for a car I cannot drive then have to pay $2k in rental fees on top of it.I have written letters to Customer Relations (following the warranty guidelines for complaints) only to be told they were transferring my problem to another department. I still havent heard from anyone at Chrysler Jeep. This is my second Jeep - my last Jeep. Jeep has refused to stand behind their product. Jeeps dealership (the face of Jeep to the public) continuously ignored me during the 80 days my car was there. I would have to call three to four times a day to find out the status of my Jeep. When I asked if they could provide me a contact at Chrysler Jeep they said they would handle everything. Who is going to handle my $2k in rental? Single Moms, dont buy a Jeep. Get a car/truck/SUV from a company that actually works for their customer and stands behind their product because if it was up to Jeep I wouldnt have gotten to work every day, my kids to school and their activities.

I am writing because of JEEP not making good on protrusion problem. This happened within the warranty period but JEEP said it was out of the warranty period. Either way, it is a factory problem that should be fixed by JEEP.

Bought a 2019 Jeep Cherokee Limited 6 cyl. in Oct. 2018.. Biggest mistake Ever.. From the first week issues started. As the months passed the issues became more and more serious..and ONLY A COUPLE ISSUES HAVE BEEN RESOLVED, LEAST FOR THE TIME BEING... AND TODAY ANOTHER ISSUE.. CANT PUT GAS IN IT!! IT SPITS IT RIGHT BACK ON ME!! SO I called the dealership and in a week or so I can have it looked at..so I called CS at Jeep and got the same reply.. I think sooner would be a nice thing!! Everyone I have spoken to says theirs too, is a total nightmare.. Just DO NOT BUY ONE.. I NEVER WILL AGAIN!! JUST CALLED MY CHRYSLER dealer who I bought my 300s from. Theyll get me in tomorrow.. Yay..Chrysler Of Waseca Mn. Best dealership around!! Issues include..paint lift, no working seatbelts, lock out, lockdown, screen went blank then horizontal lines, jerking, wont start, wont accept gas, radio on and off.. I have asked right away for Jeep to take it back when I had no working seat belts on day one but no reply.. They did repair the seatbelts... Im glad I have my old 1995 Chrysler Lebaron convert ...much more reliable than this 2019 JEEP!!

I have a 2015 Jeep SRT bought in the dealer Flagship in Bayamon, Puerto Rico in April 2015. The Brembo calipers clear coat started to peel off around 9,500 miles and one year from purchase. I went to the dealer and after waiting several weeks for a response with no success, I had to contact them and they informed me this is an aesthetic issue that warranty would not cover! I tried to appeal that response but have never been able to get above the dealer level. I have tried every means possible, avoiding to go to the Puerto Rico Consumer Affairs Department, but the experience with Jeep-Chryslers customer service has been the worst I have had in my life.Upon research in the web I found that this is a very common problem to SRT owners and the feeling is the same; Jeep-Chrysler does not want to be responsible about this manufacturing issue and they avoid covering it under warranty. This is an SUV which base price is $65,000 and here in Puerto Rico, taxes included, is almost $80,000! It is incredible that a vehicle of such a high price has such a poor quality material and manufacturing in a part that is one of its main visual attributes. Anyone knows that this part is exposed to high temperatures and Jeep-Chrysler engineers should know better. I wish there is something that Consumer Affairs can do to help us Jeep SRT owners with this issue. I will be exploring the possibility of a class action against Jeep-Chrysler, among other causes of action for this abusive and elusive warranty scam.

I wanted it reported as I see that this is affecting many many owners of this vehicle with the same issue but no recall has ever been issued. This is a safety issue as you cannot open the doors so if you were in a wreck you cannot access the handle to open the door. I contacted the Jeep company but they said no recall so will not repair.

Its clumsy, ugly, has far too many problems and was apparently built with cheap parts. This vehicle was clearly manufactured to give regular problems so that the owner would spend as much as possible on parts.

I purchased my 2004 Jeep Liberty in 2006. I have been lucky not to have any problems until three months ago when the rear drivers side window unexpectedly fell. After doing some research (and holding it up with duct tape), I have found out that I cannot simply purchase the regulator slider that is faulty but I have to purchase an entire new motor and regulator with a new window since Jeep has redesigned said parts after finding out their previous design was faulty. I can aptly fix the problem myself but cannot purchase the single part because Jeep no longer allows selling it. This is absurd and a recall should definitely have been issued. I will never buy Chrysler again.

The steering wheel of our new Jeep Liberty is too thick to get my very small hands around. It is also made of a smooth material. This is a bad design. When making turns, I have lost my grip on the wheel on many occasions. On one such occasion, I plowed into a post. Thank goodness it wasnt a child.

I buying Jeep Patriot 2014, 6 month ago I start heard noise first. The brake, when I back up make noise the pads. I brought the car to Jeep Chrysler. The mechanic told me that noise is normal, for me not, because is brand new car. So now I have squeak noise in the suspension, so I found out in Google cars noise problems. They show exactly the noise and the problem and where they need to fix. The car its not bad for the price but so many noise for brand new car. I hope this can help to anybody.

I found out today I bought a 2010 Jeep liberty in 2013 had 19000 miles on it. Never was told it had a recall for leaking water pump. Well I have had it for 7 years. I have 35500 miles on it. Now the water pump is shot again. 2 water pumps in less than 8 years. Seems Jeep has a problem that needs to be addressed. I have no problem fixing what goes wrong but I do have a problem with the same thing having to be fixed in a short period of time. And under 50000 miles pretty pathetic. I would never buy another Jeep of any kind. It should still be under some kind of manufacture warranty under 50000 miles. And if there is a problem in this part then Jeep should be responsible in replacing it. Faulty and cheap.

Took my jeep into get fixed. I got it back with a 10 inch crack in it. The service guy told me it was a stress crack. He took pictures of it, my mileage and vin number. It took 4 days for approval after I made a ton of calls to the Chrysler company. The service guy told me that this happened to another jeep last week. Obviously there is a defect with the windshield.