Jaguar Automobile Model 2015  XK
Jaguar Automobile Model 2015  XK

Jaguar Automobile Model 2015 XK

2015 XK

The term "2015 XK" typically refers to the 2015 model year of the Jaguar XK, which is a luxury grand tourer produced by the British automaker Jaguar. The Jaguar XK was known for its elegant design, powerful performance, and comfortable cruising capabilities. However, as of my last update in September 2021, the XK model was discontinued by Jaguar after the 2015 model year.

Here are some of the key features of the 2015 Jaguar XK:

Exterior Design: The Jaguar XK had a sleek and sporty exterior design, featuring Jaguar's signature styling elements such as the iconic grille and the cat-eye shaped headlights.

Engine Options: The 2015 XK was available with different engine options. The base model, XK, was equipped with a 5.0-liter V8 engine, producing around 385 to 550 horsepower, depending on the specific trim level. The higher-performance XKR and XKR-S versions offered more power and performance.

Transmission: The XK typically came with a 6-speed automatic transmission, which provided smooth and effortless gear changes.

Interior Luxury: Inside the cabin, the XK offered a luxurious and comfortable environment. High-quality materials, leather upholstery, and fine craftsmanship were common features in Jaguar's luxury cars.

Technology and Infotainment: The XK was equipped with various technology features, including a touchscreen infotainment system, navigation, Bluetooth connectivity, and a premium sound system.

Convertible Option: The XK was available in both coupe and convertible (convertible was referred to as XK Convertible) body styles, giving buyers the option to choose their preferred style.

Driving Dynamics: The XK boasted impressive performance and handling characteristics, making it enjoyable to drive on both highways and twisty roads. It blended a smooth ride with agility and precise steering.

Safety Features: Standard safety features included antilock brakes (ABS), stability and traction control, front and side airbags, and rollover protection for the convertible model.

Limited Editions: Jaguar occasionally released limited-edition XK models with special features and unique design elements, which added to the exclusivity of the vehicle.

It's worth noting that since the XK was discontinued after the 2015 model year, you can only find used XK models on the market. If you're interested in purchasing a used 2015 Jaguar XK or any other year, it's essential to inspect the vehicle's condition thoroughly and consider its maintenance history.

Manufacturer: Jaguar

MODEL: 2015 XK

MSRP: $0.00 USD


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Jaguar Automobile Model 2015 XK


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Source: consumeraffairs.com

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Source: consumeraffairs.com

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Source: consumeraffairs.com

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Source: consumeraffairs.com

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Source: consumeraffairs.com

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Source: consumeraffairs.com

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Isaac of Round Rock, TX
Source: consumeraffairs.com

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Matthew of Westlake Village, CA
Source: consumeraffairs.com

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Published: September 12, 2013
Barbara of Tampa, FL
Source: consumeraffairs.com

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Published: June 24, 2019
Madan of Carrollton, TX
Source: consumeraffairs.com

I just purchased my 2014 Jaguar XF and from the day I brought it home on a
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Published: April 27, 2015
Nancy of Plano, TX
Source: consumeraffairs.com

I own a brand new Jaguar I-Pace, less than 5,000 miles. This morning, for t
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Published: October 26, 2020
Rob of Kansas City, MO
Source: consumeraffairs.com

We bought a 2014 XF Jaguar, it has about 10,000 miles. Well my wife was dri
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Published: July 21, 2015
Severo III of Laredo, TX
Source: consumeraffairs.com

My 2016 F type stopped at a red light and shut off. No power to turn on haz
My 2016 F type stopped at a red light and shut off. No power to turn on hazard flashers or put car into neutral to push off the side of the road. Called for roadside assistance at 1:30 pm. First truck arrived at 3:30. Since the car cannot be put into neutral the driver told me I needed a different type of tow truck with a wheel lift. Called roadside back. Was told to wait for another truck. Each hour that passed I called to get updates and was given false info and lies.By 7:30 PM I realized that nobody was coming to help me. I called a private tow company which I paid for. They arrived within 20 minutes and towed the car back to my house because the dealer was closed at this point. The tow driver that helped me told me that Jaguar pays so little to the AAA for pickups that they are a last priority. If you ever get stuck on a busy day they will not pick you up. If they did not lie to me I would have called for my own tow hours before. I was left in the middle of a busy highway from 1.30 PM till almost 8:00 PM by Jaguar. If you buy a car dont expect any service from these people. Warren Henry Jaguar could not care less about customer service. I will look into legal recourse for my horrible experience but my advice would be to buy a different vehicle. Terrible feeling being completely stranded. Roadside never called to see if I got picked up. I called to speak to a supervisor and held the line for 40 min. I finally hung up. This is the first time I am complaining about a car. I have owned Cadillac, Lexus, Mercedes, Bmw and Maserati and have had good or at least reasonable service from all of them. Do not find yourself in my position. I did not drink water or use the restroom for all those hours as the police told me I had to stay with the car. Anyway I was far from a rest stop or gas station to walk to. A true nightmare.
Published: December 30, 2018
Jeffrey of Miami, FL
Source: consumeraffairs.com

2017 F TYPE - Bad smell coming out of vents - Bought a beautiful Jag last s
2017 F TYPE - Bad smell coming out of vents - Bought a beautiful Jag last summer, shortly after having it we noticed a urine like smell coming out of the air vents. We have taken it in 3 times the first two times they say they found it and fixed it. The car is immaculate, kept in a clean heated garage, had only been in the rain once and the dealership was trying to tell us it was animal urine on the engine. After taking it back in the 3rd time, they say its the air conditioner unit. They have had our car for 41 days now. Today they said they got the okay from Jag to replace the unit but it takes at least a day and a half to take the dash out. I have made two car payments on a car I am not even driving. I wish I had not bought this car. Jaguar customer service is not what I thought it would be when I bought a $100,000 car. So disappointed.
Published: December 19, 2017
T. of Puyallup, WA
Source: consumeraffairs.com

Purchased my f-pace in January this year (2019) and have been experiencing
Purchased my f-pace in January this year (2019) and have been experiencing ongoing (squeaky) braking noise from the rear brakes. Ive taken it into the local dealership twice, spent three hours on the first occasion and and full day on the second, despite them re-assuring me that the calipers have been greased and the problem is solved, the noise is still there. Jaguar Complaints had promised to investigate this complaint over a week ago and still no response.
Published: December 30, 2019
Shaid of Burton Upon Trent, Other
Source: consumeraffairs.com

A/C Condensation Drain Blocked & Leak into Passenger Floorboard: I foun
A/C Condensation Drain Blocked & Leak into Passenger Floorboard: I found water in floorboard carpet coming from under glove box. I learned through Jaguar Forums of this problem on my 2007 Jaguar XK and that a Technical Service Bulletin was issued on it. No recall for the latent design flaw, but some users report $250 coupons being issued for repair. I learned from call on 20 June 2013 that Jaguar will only do this if one uses a Jaguar dealership for the repair. I am now in touch with attorneys to initiate a class action lawsuit against Jaguar North America, as this is a $1,000+ repair for an inexpensive rubber drain tube duck-bill apparatus and elbow. Completely unacceptable response, not even an apology, from Jaguar, who upon prompting suggested I could write to their Board of Appeals. They should know that their typical clientele has resources to conduct punitive actions for such.
Published: June 24, 2013
John of Carmel, CA
Source: consumeraffairs.com

My Xj8 Heritage has less than 60K Km on it. It was bought new, and we have
My Xj8 Heritage has less than 60K Km on it. It was bought new, and we have had one problem after another. At 12 months and 10 Km, the battery failed, which was under warranty. At 26 months and 25K Km, the hood lining fell out, which has no warranty. At 4 years and 35K Km, the water pump failed, which also has no warranty. I was told they were a common fault. At 8 years and 50K Km, the thermostat failed, which has no warranty. At 10 years and 65K Km, the fuel pump failed, which has no warranty. I would not buy another Jag. How is this possible for a car with such low kilometers to be serviced regularly?
Published: April 23, 2012
D of Brisbane, Other
Source: consumeraffairs.com

No integrity in this company. I bought a brand new XF in 2010, water pump r
No integrity in this company. I bought a brand new XF in 2010, water pump replaced 3 times but ok. It was under warranty. Then the leather dash started warping, they responded, Not our problem. Fast forward 5 years my entire dash display fails. Dealership admits that there is a known fault in the sunroof which causes massive rain leakage thru the roof under the seats which btw causes the failure of the display but, Sorry. Not our problem. Jaguar is the worst company, they do not stand by their product.
Published: March 7, 2019
Vicky of Carpinteria, CA
Source: consumeraffairs.com

From the very first day I brought the car home we had problems with our Jag
From the very first day I brought the car home we had problems with our Jaguar XF. It left my wife stranded on the freeway multiple times when it simply shut down and refused to go. This is a common problem. The car was eventually re-wired from bumper to bumper. It has had brakes replaced three times in 65k miles. Not one sensor told us the brakes were low, and they couldnt figure that out either. Now the dash has bubbled up and the leather is separating after 65k miles. It has been garage kept since day one, and it is probably happening from being removed for all of the warranty work. Jag will not cover it.
Published: December 16, 2015
Matt of El Dorado Hills, CA
Source: consumeraffairs.com

Shockingly bad customer service from Jaguar. They create a hidden policy th
Shockingly bad customer service from Jaguar. They create a hidden policy that will charge the customer if he misses a mileage interval for service. No email notifications. No automated notifications on the car. No notifications on prior service. When I objected to the gotcha nature of this money grab, the local dealer said it was a Jaguar USA policy. A week later, I get a call from a phone bank operator reading off a script...I sold my car. Jaguar is not worthy of my business. This policy is designed to catch the customer napping. The response to my outrage was a game of hot potato. Nobody accepting responsibility for an egregious policy? Goodbye Jaguar. Other businesses understand customer service and customer retention. Clearly, Jaguar does not.
Published: March 3, 2020
Josh of San Diego, CA
Source: consumeraffairs.com

I own a 2003 Jaguar S-type. At less than 50,000 miles and 7 years I had to
I own a 2003 Jaguar S-type. At less than 50,000 miles and 7 years I had to replace the transmission?! Since then things along the way have been falling apart. Had to replace the seal in my windows and sun roof. Replace the visor on the driver side. 3 months ago a new radiator and now the air conditioner compressor?!! This car is virtually falling apart!! For a luxury car and being a FORD engine I do not understand why there are so many major issues happening to it?
Published: November 20, 2014
Susan of Garden Grove, CA
Source: consumeraffairs.com

August 12, 2021 I purchased a 2017 Jaguar F-Pace 35t, with 51,496 miles on
August 12, 2021 I purchased a 2017 Jaguar F-Pace 35t, with 51,496 miles on it, in May of 2020 from Jaguar Land Rover Downtown Salt Lake in Salt Lake City, Utah. I am a first-time owner of a Jaguar and was excited about my new vehicle. I met with a salesman by the name of Jake who assisted me with my purchase. At the time of the sale, I was explained that the Jaguar warranty was bumper to bumper. That this was good for the next 2 years or 100,000 miles, whichever came first. The warranty covered repairs, and oil changes on the vehicle.June 24, 2020, I notified Jake of some issues I was having, one of them being that the daylight headlight was out. I made an appointment for July 15, 2020, with the service team and took the vehicle in to get fixed. August 7, 2020, I took my vehicle back in to be serviced again. On November 10, 2020, made an appointment for November 20, 2020, to be serviced on again.In December 2020 we went to a wedding and on the drive to and from the wedding the car started overheating. It was cold outside, snowing, there wasn’t anything out of the ordinary. That same month I started having problems with the window control panel on the driver side. I was having a hard time getting an appointment made where I could also get a loaner. This problem continued to happen, and I tried to document when I could. I do have a picture of the overheating issue dated March 2020. It was hard to take pictures and video the occurrences, as I was usually driving and didn’t want to get into an accident.On June 11, 2021, I was able to get the Jaguar in to be serviced. I was taking it in for the window panel to be serviced, the overheating issue to be looked at and the other daylight headlight to be replaced. It had gone out on the other side now. At this time the Jaguar had 62,000 miles on it. The service center said my warranty was not going to cover the same as it did before because it had over 60,000 miles on it now. I explained to them what the salesman had told me at the time of purchase and that this was contradicting to what he told me. After speaking with their manager and seeing that another customer was told the same thing, they said they would cover the service. I got my car back on June 23, 2021.On June 29, 2021, my car started overheating and the AC stopped working. I reached out to the service center and explained to them it wasn’t fixed. I dropped it off on July 6, 2021. They kept my car but said they couldn’t get it to duplicate the problem. Nothing was fixed and I picked up my car on July 13, 2021. They had it for 8 days.On July 22, 2021, my car was overheating, and the AC stopped working. I messaged the service center. I provided pictures and videos. They said they could not get me in and were all booked and would get back to me when they could. I reached out again on August 3rd as my car was overheating and the AC would stop working. August 7th, I reached out again, experiencing problems still. I did drop it off on August 7th.As of now, August 12, 2021 my car is still sitting at the service center and I don’t have a loaner. I will never purchase a Jaguar again, I have had nothing but problems and the overheating issue is not being resolved. I would not recommend Jaguar to my family or friends unless they want to expect problems. I have had the car for a little over a year and have put around 13,000 miles on it. I do not plan on keeping it but trading it in for another vehicle that is more reliable. The last correspondence I received from the service center was that my case has been referred to Jaguar corporate to help get it resolved. Ideally, I would like to return the vehicle and get my money back. I no longer want to keep the car as I anticipate it will cause me future problems. I need a reliable vehicle for me and my family. This has been a huge inconvenience for us, and I use it to drive to and from work and take my kids to school.
Published: August 15, 2021
Nicole of Riverton, UT
Source: consumeraffairs.com

Jaguar XF tires: I currently have my 8th and last Jaguar. Never had a probl
Jaguar XF tires: I currently have my 8th and last Jaguar. Never had a problem until I made the mistake of going to Jaguar of Birmingham. Ive had to replace the same tire 3 times. The gearbox failed as well causing my car to stop in the middle of traffic. It was towed to Birmingham Jag. Since that was covered under warranty, I suppose they needed to find something that Id have to pay for. It left Florida with no tire problems, but I was told there was a hole in one that couldnt be patched. Ended up buying a new tire. Within 9 mos Ive had to purchase 3 new tires. The last one exploded with such force it damaged the back panel of the car and blew a hole out of the steel wheelbase. I DID NOT run over anything.I contacted Jaguar corporation since the staff at Jag Birmingham are rude, uncaring and useless. Even the manager, Lily. I wasnt offered a loaner either time. After the explosion, the car was once again towed to Birmingham. I get a call telling me I have to pay over $1300 for the damage and another tire! Jaguar Corp wasnt any help, so dont waste your time. I advised them I was driving a death trap, but they dont care. A lot of unreturned calls and emails. Do yourselves a favor and stay as far away from Jaguar. Most specifically Jaguar of Birmingham. You take it there for something under warranty, but I guarantee they will find something youll have to pay for. Dont throw your money away and dont put yourself in a luxury death trap. If I could give them zero stars, I would. There are other luxury cars that Im sure are safe and most likely have good customer service. #lastjagforme! #youllgetscrewed
Published: October 12, 2017
Elizabeth of Panama City, FL
Source: consumeraffairs.com

I was driving my 2003 Jaguar X-Type 3.0 Sport AWD and it was me and my daug
I was driving my 2003 Jaguar X-Type 3.0 Sport AWD and it was me and my daughter and while we were driving down the road car just came to a complete stop and I wouldnt move and when I pushed the accelerator the car made this deep grinding noise. This is by far the worst car I have ever owned. I never recommend a Jag.
Published: March 25, 2015
Blake of Baliey, NC
Source: consumeraffairs.com

I purchased Jaguar S-type for Galpin Jaguar in Van Nice CA a year ago. The
I purchased Jaguar S-type for Galpin Jaguar in Van Nice CA a year ago. The car had only 38.676 and now it has now 56,000. I purchased an extended power train warranty for 12,000 miles or 1 year. Two weeks after warranty was over, the throttle body failed, transmission cooling lines started leaking and I was told breaks need to be replaced. I had the car towed to the dealership. Galpin wants to charge me over $3,000 for repairs, and used car manager refused to take any responsibility for any of the above happened, claiming that its not unusual and things can happen. This was a $40,000 car with 56,000 miles and its falling apart! I contacted Jaguar customer service. They’re not taking responsibility for their brand product whatsoever! Meanwhile, Galpin offered me 15% discount on the repair and Jaguar supported. I refused to accept the offer and demanded that Jaguar will accept responsibility for the quality of their product. They promised me that local rep will call me today, but he never did. Please help.
Published: January 25, 2012
Lev of Irvine, CA
Source: consumeraffairs.com

1995 Jaguar XJ - Bought this car in 2005 with 80k miles. I was the 3rd owne
1995 Jaguar XJ - Bought this car in 2005 with 80k miles. I was the 3rd owner. It has the 4.0 liter 6 straight 6 and its been bulletproof. Its been over 10 years and I have added 50k miles to it and its been fine. I dont drive in the snow with it or the winter. It has a smooth ride and great pick up for a 4000-lb vehicle with a 240HP 6 banger. Ive had to do the typical brakes and tires and battery. I do oil changes regular. A few odd out of the normal repairs I have had to do in 50k miles: 1) One of the headlight washer things on the front fell off. Somehow a small plastic clip that secures it to the bumper broke. Found the part on ebay for $50 2) Power antenna stopped working. Replaced with an aftermarket one and its been fine3) Electronic control unit failed. The car would not start and it was an $800 repair. But hey, its about 17 years old at this point and my wifes Toyota had the ECU fail in about 10 years and was $500 to replace. So.. not that much difference between the jag and the ToyotaOne thing I have noticed. I am on my original exhaust as far as I can tell. Maybe not driving it in the winter has saved my exhaust or these stainless ones are built to last. Also, its now 19 years old and has no creaks, rattles, or odd noises. This car is solid. It leaks no fluids and runs like a top with 130k miles on it.
Published: December 8, 2014
Angus of Winnetka, IL
Source: consumeraffairs.com

Last night, my son was driving my 2004 X and the back end started to slide
Last night, my son was driving my 2004 X and the back end started to slide out in a turn. When he went to correct the steering, the car would not straighten out and he could not steer. The car flipped over. Is there an inherent mechanical problem that might have caused this?
Published: September 5, 2013
Karen of Potomac , MD
Source: consumeraffairs.com

Replacing lost keys - What an absolute nightmare! What a way to rip off you
Replacing lost keys - What an absolute nightmare! What a way to rip off your customers! Not only was I robbed when my purse was stolen, with my only jaguar key inside, I was given only one key at the time of purchase. Unknowingly, at that time, I was not aware how expensive replacement keys were. I was the second owner. Then I was trying to get a key when I had no key. Jaguar dealerships were about as helpful and understanding for my situation as some zoo animals. I was told repeatedly the only way was to bring car in physically to nearest Jaguar dealership, which is 3 hours away. After all, aren’t Jaguar dealerships as common and up the road as a Ford dealership? I’m supposed to flat bed my car then pay 4$ per mile just to start. Unbelievable! Inconsiderate and unkind! Plain greedy! Surely they took into consideration all the hundreds of their customers whom like me, lose keys and now forced to pay high towing fees two-zillion miles out of the way, then stolen from twice over at the excessively high charges to replace my keys for a tiny amount of metal and plastic. Never again jaguar, you lost this customer. The managers employed at Jaguar are so completely inept and unknowledgeable about a product they talk about and sell day in and out. They were clueless when I inquired about this marked important card they instructed us to keep in safe place, titled security label from key transmitter. Surely marking something important and keep in safe place is an item valuable enough to really keep in a safe place for some future important reason. Surely staff were also educated about this security label key transmitter so when someone like me asked questions, Jaguars staff would have at least once seen this label we had been storing safely!Surely, there really is a purpose, function, for this security label key transmitter with what appeared valuable enough to store with all these numbers and bars to scan. I got hopeful that maybe, since it was titled “key transmitter”, all these numbers could be scanned because of bar codes and some thoughtful genius in Jaguar corporate head should be kind enough to make a spare so that some future single sickly older woman, on a fixed budget, wouldn’t have to tow her car half way to Mars and take out a bank loan for this fraction of a fraction of piece of worthless metal and plastic. I could have bought 2 state of the art computers, with all their gadgets and sophisticated hardware for what I am being expected to pay for this microscopic sized hunk of metal. Gold sells for less! Personally, thank you Jaguar for the added daily troubles and turmoil many sick and the fixed income customers you have. Thank you, Jaguar on a job not well done. It’s in the air! I know you feel it Jaguar. After all, you breathe the same air as the rest of us do and feel that consumers are sick and tired of being ripped off at every street corner we turn on the all possible ways corporate heads can squeeze out of themselves. Then feel so proud, pat yourselves on your backs for becoming a fortune 500 company and having millions in the banks.Corporate greed is not something to brag about. As if, you had worked so hard and diligently at producing a product that’s really worth the $500 to $1,000 that you charge. Millions like me are sick of being ripped off by corporate heads that searched hard to find a way so that all customers must go to you and you’re completely free to now overprice. There’s nowhere else they can go and you smile, feel happy and smart about yourself for finding away to get rid of competition. All that matters to you is the bottom line. Then you tell yourself something like it is a security reason for doing all of this. I feel like I had just walked into a Wal-Mart, pushing a grocery cart, handed the cashier $500 and leaving the store with an empty cart, only a safety pin in my hand. I did not get really anything this month for my money.We all know that those extra little added charges at the end of our bills, for such things as filing fees or maintenance fees are really for absolutely for nothing that corporations pride themselves for. Theft is theft, no matter how you take it. I am so tired of companies finding extra ways to profit for nothing by taking advantage of the disadvantaged. We are all sick of it! We know what you’re doing. We all see what is really going on. The fact remains you put yourself deliberately in the position of having a corner on the market no matter how you try to sell it. Well, Jaguar, you don’t just have corner, you took the entire freaking block off people just like me. As for the wealthy customers, the price of a jar of peanut butter is $3 for the rich and the poor. They don’t like being overcharged any less.
Published: April 26, 2012
Sue of Adrian, MI
Source: consumeraffairs.com

On Friday, March 22, my wifes new Jag was at Momentum Jaguar Service Dept.
On Friday, March 22, my wifes new Jag was at Momentum Jaguar Service Dept. in Houston. Two recall fixes were in order - fog lamp replacement (not performed) and a radio malfunction that caused it to be impossible to turn off the radio. The latter recall fix was performed with a software download and my fleet manager drove the car to my apartment parking garage and left it there on Friday afternoon, while I was away out of town with my family.We returned late Sunday afternoon. It would be necessary for my wife to depart early the next morning (today, Monday, 25 March) at 5:30 am to travel to the State Capitol building in Austin where she works. Since she would need to depart so very early in the morning, she attempted to pack her car late Sunday afternoon. It proved impossible to open the car with the fob due to a dead battery, presumably caused by a short circuit. Momentum Jaguar Dealership being closed on Sunday, from their website I called the number to Jaguar 24-hour roadside assistance. I spent the rest of my Sunday in the parking garage waiting on one and then another roadside assistance driver, neither of which could locate the battery. The first would not try and drove away, so on my second attempt through Jaguar roadside assistance, I appealed to the operator that the next driver should be knowledgeable in starting a Jaguar convertible. Nevertheless, the second driver likewise could not. By consulting the manual, he and I were able to locate remote jump start points and provide sufficient current to operate all accessories, but not to start the engine.So at 8:00 pm, my wife booked the earliest flight from Houston to Austin still available. By then, the earliest had sold out, so she bought a ticket on the second flight. In the morning, I drove her to the airport missing my own first appointment and fought the rush hour traffic jam back home. I still could not go to work yet since I had to meet the wrecker driver. Three hours of my workday were missed because of this junky, new Jaguar but worse, my wife, who is a state senator, may have missed votes on important state budget matters.This new Jaguar with 8,459 miles driven has already broken down. Mysteriously, the last place the car was started was in the service department of Momentum Jaguar! While I dont yet accuse the service department of causing this breakdown - the cause is yet to be determined - at the least we know that this brand new Jaguar has already broken down. My wife had wanted a white Jaguar convertible since childhood, so I finally bought one for her after warning her of Jaguars widespread, long-standing reputation for unreliability. Now, she has seen for herself.
Published: March 25, 2013
Keith of Houston, TX
Source: consumeraffairs.com

I am a loyal Jaguar driver, however I am now having my concerns and doubts.
I am a loyal Jaguar driver, however I am now having my concerns and doubts. I had gone from the XK8 to the XJL, and never thought it would be an issue. I had the car in several times for various problems from car shaking in reverse when you turn the wheel, the moon roof not closing, the trunk not closing, the navigation replaced, now my TRANSMISSION IS BEING REPLACED… I have under 40,000 miles on my car, mostly highway driving. I am a very careful driver, my car looks brand new other than all the issues listed above. I FEEL I HAVE A LEMON? I have not even listed all of the issues, because the people in the service department are very kind and doing the best they can. What are my rights? I think they should give me a new car. HELP.
Published: May 27, 2015
Adrienne of Aventura, FL
Source: consumeraffairs.com

Jaguar resolved the situation in with a suitable solution.
Jaguar resolved the situation in with a suitable solution.
Published: January 1, 1970
Larry of Wilmington, NC
Source: consumeraffairs.com

I purchased car used. Have had a few problems which have been repaired. The
I purchased car used. Have had a few problems which have been repaired. The repairs were less than my Kia which I had purchased new. It rides like a dream and get a lot of compliments on the looks and color. I feel very safe driving it and is the perfect car for a 74 year old widow with a small income. When I drive my car it is the greatest driving experience.
Published: December 15, 2019
Patricia of Beverly Hills, Florida
Source: consumeraffairs.com

Jaguar S-type door - This is my 3rd jaguar; performance and quality are the
Jaguar S-type door - This is my 3rd jaguar; performance and quality are the best. Service beyond excellence. From all the cars I’ve owned this is the best of the best. Love ❤️ it.
Published: April 29, 2018
Blanky of Saint Cloud, FL
Source: consumeraffairs.com

I brought a 2004 S-Type Jaguar in Oct. 2012. After 1500 miles I had problem
I brought a 2004 S-Type Jaguar in Oct. 2012. After 1500 miles I had problems with the transmission, but Thank God with the top of the line extended ford warranty I got I only had to pay 100. About 500 more miles I had a second transmission problem, but after 10000 miles later I have had no problems and I LOVE MY JAGUAR. One thing I knew for sure when I brought this car is that I was to get an Extended Warranty not just because of the type of car it is but because its used also. Now at 88000 miles I need brakes and rotors. Thats only because when I took my car in for maintenance no one told me I was close to needing brakes. So I messed up my rotors and that cost plenty of dollars. I must say this if at all possible, please get an extended warranty because if I didnt have, it would have cost 7000.00 for transmission repair. Nonetheless I Love my Jaguar and I Pray one day I can get me a Custom Purple One.
Published: August 13, 2014
Millvenia of Montgomery, IL
Source: consumeraffairs.com

This car is horrible. Customer service is worse. My car has been in the sho
This car is horrible. Customer service is worse. My car has been in the shop for 3 plus months. The dealer who has lied many times now state that the car has been fixed. Yet they refuse to allow me to properly test the car before signing off on it. Jaguar and its authorized representative has lied to me from start to finish. I documented everything. Corporate has not contacted me once although my car has been out of service since March 28th, 2021. The car has approximately 28,600 miles. Jaguar refused to negotiate with the BBB on a repurchase. They decline to respond to any and all requests for a remedy. Kicker: Jaguar authorized me to rent a vehicle. I am in for over 5k. They are refusing to pay. I will let them lie to the courts. I have proof. I documented EVERY call.
Published: July 20, 2021
Lori of Mckinney, TX
Source: consumeraffairs.com

I purchased a new 2011 Jaguar XF. When I drove the car, the brakes were sq
I purchased a new 2011 Jaguar XF. When I drove the car, the brakes were squeaking. I expressed my concerns to the salesperson and his reply was this is normal. The reason they squeak is because it is a new car and the brake dust has not burned off yet. At 15,000 miles, I took my car in for an oil change and again complained about my brakes. And once again, I was told the same lie. It was blamed on the car being new and on the brake dust that needs to burn off.At 30,000, one year later, I took my car in for another oil change, and once again complained about the brakes. However, this time, I received a phone call from the manager of the service department and he explained to me that I need a new brake job because my rotors are worn out. This would cost me $1,500.00 out of my pocket because it is not covered under warranty. I had no choice but to pay the money to get my brakes fixed.Well, my car now has 43,000 miles on it and I need another new brake job. Again, this is another $1,500! Please do not support Jaguar for they are all lemons! Needless to say, I was very upset with what happened.
Published: March 4, 2012
Elizabeth of Montgomery, TX
Source: consumeraffairs.com

My Jaguar is one of the best cars that I have had. It is a smooth driving c
My Jaguar is one of the best cars that I have had. It is a smooth driving car. I haven’t had any issues with my car since I bought it. My favorite part of the car is the air vents rotate. With the air vents rotating, no dust gets in the car.
Published: November 30, 2019
Jennifer of Piscataway, New Jersey
Source: consumeraffairs.com

Needed a throttle motor and new transmission just over 100,000 miles. Bad m
Needed a throttle motor and new transmission just over 100,000 miles. Bad mechanically. Steering wheel squeaked since day 1. Doesnt hold its value and broken again. There is no reason to put another dime into this car. What a disappointment!
Published: July 19, 2014
Denise of Elizabeth, CO
Source: consumeraffairs.com

I purchased a 2013 Jaguar XF supercharged awd in 2016 and always noticed a
I purchased a 2013 Jaguar XF supercharged awd in 2016 and always noticed a antifreeze smell coming out the vents; and whenever I shut off the car I get a rattle noise. After taking it getting oil change they say the noise is normal and I should check the coolant level often. Today I started my car and a very loud noise came from the engine and car shut down and wouldnt start, I had to get it towed to dealership all to find out that I need a $26000 engine replacement; wow really Jaguar...thats not supposed to happen on this expensive luxury really new vehicle. Im now waiting for a call from them and we gonna see whats the deal outcome will be.
Published: December 4, 2018
walter of Memphis, TN
Source: consumeraffairs.com

BOUGHT NEW 2016 XJL $89,000 window sticker, it has been in their Merritt Is
BOUGHT NEW 2016 XJL $89,000 window sticker, it has been in their Merritt Island, FL Jaguar shop over 6 times for problems, radio issues, dash issues, and too many more to list! Jaguar of North America really doesnt give a damn about their customers, and their dealer doesnt carry many parts, so be prepared to leave your car for a few days just to get it back not fixed. Have complained 2 times about 1 tire that keeps losing air every 3 to 5 days, have fun filling up your 1 tire that often! The dealership didnt have a tire sensor in stock and I guess they want me to return 3 times for the same problem? NOT GOING TO HAPPEN! Dont waste your hard earned $$ on a JAGUAR!Manufacturer doesnt care much, and this dealer stinks, I gave them a 2 day notice with the problem with a appointment and you would think they would have gotten a tire pressure sensor in stock for the fix! But NOOO, THEY WANT ME TO BRING IT BACK for the 3rd time??? Sorry Im repeating myself, getting ticked off just thinking about it AGAIN... Ill spend the maintenance $$$ with another dealership! And soon trade my Jag for a American made car!
Published: August 19, 2017
Brad of Orlando, FL
Source: consumeraffairs.com

Jaguar Paint....and other problems: Its possible you may get to go to Arbit
Jaguar Paint....and other problems: Its possible you may get to go to Arbitration and I will recommend if the Arbitrator ask you what you want... say a new car. If he doesnt grant you a new car then you can only go down from there. Kinda like asking 8000 when you only want 5000, you cant go up from 4000 to 5000 but you can go down. So if they ask you say what you want and maybe a little more. Too many folks get to this stage and only want it fixed... Well no matter how well its FIXED it is never the same, at least to you. Its not like a new car and the value has been Knocked in the head!! I hope this helps you and anyone else that reads this... I do know Toyota is VERY good with their Arbitrators and usually Grant what the Arbitrator suggest... They dont have much choice and the arbitrators are usually pulling for the customer... esp if they really do have a complaint and the arbitrator understands/sees their complaint. Good luck...
Published: December 16, 2014
Robert of Blountsville, AL
Source: consumeraffairs.com

I read all of the complaints and thought wow they are so much different tha
I read all of the complaints and thought wow they are so much different than my experience. I have a 2003 S type and am just now 12 years later replacing the battery. I am having trouble with the air conditioning but they think its just worn out O-rings that let the coolant leak. I have had brakes replaced and new tires and tune ups but nothing major. I have been very happy with my car..
Published: August 10, 2015
bev of Marietta , GA
Source: consumeraffairs.com

It started with the brakes and motor. They were replaced but they are still
It started with the brakes and motor. They were replaced but they are still making noises whenever the brakes are applied. The water pump went out within 1000 miles. Now Im still smelling the radiator burning smell. The navigation screen is difficult to function. The response time is delayed when pressing the buttons. The hood sensor repeatedly goes off, not to mention you have to open and close the hood in order to start the car. The alarm goes off for no apparent reason and the radios buttons get stuck when attempting to change songs. This is the most expensive car I have ever had and I will never in life purchase another Jaguar product. The custom service reps are just as rude as the service representatives at the dealership. I had the car for a year and its been in the shop at least 6 times for the brakes and other mechanical related issues. What are you supposed to do when Jaguar Customer Service tells you that their managers only talk to people and then it was cleaned up by saying they only talk to case managers not people and that I should contact the better business bureau. I dont understand how Jaguar remains in business. I need lemon law attorney like yesterday to escalate this matter.
Published: August 26, 2014
Raychael of Westland, MI
Source: consumeraffairs.com

I bought a brand new Jaguar XJ in April 2011, drove 23,000 km, had it servi
I bought a brand new Jaguar XJ in April 2011, drove 23,000 km, had it serviced in a Jaguar WS in June 2012 in London. Two weeks later, I crossed the Channel with the car to go to my son’s wedding in France, and suffered a breakdown 1 km from the ceremony. The whole event had been seriously spoilt by the need to get proper assistance organized. It could not be a worse day for such an incident, and find it totally unacceptable to suffer such a breakdown with a brand new car of that standing. Then, it is only 17 days later that the car had been brought back to UK, and 24 days later that it was repaired, and given back to me. How is it possible for such a chain of inefficiencies, is occurring with a brand like Jaguar? What is the company prepared to offer to compensate for such unacceptable chain of event? My car registration is **.
Published: July 3, 2012
Xavier of London, Other
Source: consumeraffairs.com

Hello, I have driven many different brand of cars and Jaguar is by far the
Hello, I have driven many different brand of cars and Jaguar is by far the worst. I purchased a 2014 in 2015 with only 30k miles. Still had warranty. However the day the 3 year warranty ran out the nightmares begin. I have spent more time at the Jaguar service center more than the enjoyment of the car. Very appealing and luxury to the eye but their engine components are terrible. Plan on repairing a lot of sensoring defaults, tire pressure issues, software issues, a/c issues, I can go on and on. Be prepared for a mediocre experience with their service staff and a lot of money for repairs. Mercedes will forever be the greatest. I’m going back where I belong.
Published: September 15, 2018
Vicia of Atlanta, GA
Source: consumeraffairs.com

I bought a 2004 Jaguar S Type 3.0 used from a dealership in California. I b
I bought a 2004 Jaguar S Type 3.0 used from a dealership in California. I bought with it the premium Ford extended warranty plan. This Jaguar has been in the shop more times than I have gotten to drive it, it seems. I keep it parked; it has been the worst financial decision of my life. The Ford Extended Warranty Plan I bought from the Ford dealership hardly covers anything. It leaks transmission oil; Ive had to replace the hoses for the coolant lines twice. Ive gotten to drive so many rental vehicles because of owning a Jaguar. I am going to work on a video about my reviews of other cars because of my Jaguar purchase and send it to Jaguar. I am hoping that it goes viral on Youtube and Jaguar sees this and makes things right. It sucks that such a nice and expensive car is still expensive to fix. You would think that Jaguar would like to keep a modicum of respect for themselves in that when you buy an expensive car, you get what you pay for, no, not with Jaguar. When you buy a Jaguar you have to keep paying because it’s a piece of junk. I like to tell friends that buying a Jaguar is like jumping off a building and cutting your ** off one at a time just before you hit the ground. I wouldnt recommend a Jaguar to even my worst enemy. I wish there was a class action lawsuit against Jaguar and their S-Types and lack of reliability.
Published: March 21, 2012
Isaac of Mckinleyville, CA
Source: consumeraffairs.com

Purchased my car January of 2020. Brought it in several times throughout th
Purchased my car January of 2020. Brought it in several times throughout the next few months for other repairs. Brought it back in January 2021 for a no heat situation. I was made to feel like I was making it up and that I was a silly woman because they couldnt find the problem. Made me drive a vehicle that had no heat in -45 degree weather back home on the highway for over an hour. I then proceeded to bring the vehicle back with the car running the next day to show them that the car indeed had no heat.The car was with them for 3 and a 1/2 months and they still could not fix the problem but the heat started to work so I took the car back. Now its November of 2022 and I had to bring my vehicle back to a different dealership (Royal Oak) for no heat again as I did not want to deal with that dealership (Glendeer Circle) any longer. I was assured that I would not have the same experience that I had at the other dealership and that they would fix the problem. I have had things shipped broken, in wrong boxes etc. I have had promises made, solutions presented and all have been lies. My car has now been there for an additional 3 months and they still cannot fix the problem. Jaguar has now had my car for a total of 6 1/2 months in a 2 year span with no end in sight.I have tried to resolve this with their head office to no avail. They are absolutely horrendous and just want your money. They have basically told me they can keep my vehicle for as long as necessary until the part/problem is fixed. Which could mean months or years who knows. They have no problem keeping my car for an extended period of time. They have however given me a loaner car so at least I have something to drive but I am paying for a car that I do not have, I am losing sleep, having anxiety attacks and missing out on work because I cannot concentrate on anything other than this situation.The people in charge of dealing/rectifying situations cannot be right. I am wondering how this is ok? How can a dealership do this? I understand we have warranty for a reason but at what point is this not ok? I know we in Canada dont have a lemon law here but come on, 6.5 months is beyond my comprehension. I feel trapped, defeated, taken advantage of and exhausted. I need help in sorting this out as this cannot be ok. Please help.
Published: February 17, 2022
Christa of Calgary, Other
Source: consumeraffairs.com

Took my X type for service. Advised the service advisor that I suspect a wa
Took my X type for service. Advised the service advisor that I suspect a water pump is not working coz no water comes up when trying to clean windscreen (thought thats what water pump is for). They did not advise me otherwise nor did they quote me for the water pump. Collected the car and asked why my problem was not fixed, only then he confirmed it is not working and he would send me a quote.
Published: October 14, 2014
Nandipha of Johannesburg, Other
Source: consumeraffairs.com

If youre thinking of a Jaguar, forget it. My wife wanted one for years so i
If youre thinking of a Jaguar, forget it. My wife wanted one for years so in 2015 got her one for her birthday. What a horrible experience and like others have written there isnt enough space in this text block to write all out. Did the online sales. Scheduled a test drive - dealership couldnt even find the car at the appointment. Wife had to return the following day. Salesmen jacked the price by ~4K higher than what was agreed to by email. Plus sold my wife an extended warranty. Car was good for about a year - we learned its very expensive to maintain. Dealership charged us $170 for an oil change. Most Oil change shops will not work on Jaguars. Car broke down. Timing chain cover gasket failure. Oil squirted on the alternator and battery causing both to fail. Car towed Dealership never called us, We called them numerous times.I called the service desk, service manager and general manager several times each progressively. No one returned my call. Wife had to go to the dealership as I was starting to worry perhaps the car had been stolen. Parts took a week to arrive. Total time in the shop was about two weeks. No loaner. Dealership said no loaner was available - another common complaint. Mechanics workmanship was a joke. Reinstalled the hood incorrectly causing vibration and bouncing which chipped the paint. Numerous fasteners not reinstalled in the engine compartment. Over the next 8 months we had these issues; Signal light indicating the trunk (boot) was open. Headlight low beam pointed at the ground directly in front of the vehicle - very dangerous condition. Dealership said the soonest appointment was 30 days out. If we wanted a loaner it was 45 days out. The AC started turning itself off and on. Entire car would turn itself off while stopped. Had to use the started to restart the car. On restart it was more like a reboot - systems all had to be reset including radio station and climate control. Fuel filler tube had a recall the dealership never correct. Eco mode stopped working. Another oil leak at the timing chain cover - another two week repair job. Tire monitoring system erroneously signaling a flat tire. Cigar light was fake, order one from the dealership waited a month. New one arrived. Opened box - it was another demo fake one. One door handle was a slightly different color than the rest of car. Logged a complaint with Jaguar HQ customer service - theyre a joke. I called the number they provided at least a dozen times over the course of two weeks leaving my case number, name and return phone number. NEVER spoke to anyone. Filed a complaint with Jaguar parent company TaTa Motor. Never received a word from them either. Took the car to another authorized service center - discovered we did Not have an extended warranty. Called the dealership numerous times. No one called back. My wife went to the dealership and they left her waiting for two hrs and she finally got mad and left. This issue is still not resolve, Have zero help from any customer service so guess Ill have to find a consumer/contracts attorney to sue them for the 5K we paid for an extended warranty. Summarize Worst car buying experience I ever had - bar none. Worst quality car I have ever purchased - bar none. A wrecked Yugo would have been better. Do Not buy a Jaguar. They have absolutely lost any resemblance of the Jaguar of days gone past. Theyre doomed for bankruptcy.
Published: March 13, 2019
George of Elgin, TX
Source: consumeraffairs.com

I own 2007 XJ Jaguar Vanden Plas Sedan, I have spent over 19k at Tampa Jagu
I own 2007 XJ Jaguar Vanden Plas Sedan, I have spent over 19k at Tampa Jaguar in service with constant attention to engine light being on and the last 3 to 4 times, I have brought it in for the same problem, and to date, the engine remains on and my spouse is taking it back this week. Service manager was aware I was tired of spending on it, and we spoke of me selling it to Tampa Jaguar since they have solely repaired it.My spouse saw a Jeep Wrangler and began negotiations on it for trading the JAG, the Jeep was souped-up which would be odd enough for me, went to trade, arrived the Jeep no longer had the same lights, new pics on Carfax, and the manager of sales denied changes, then admitted to small lights. The problem I have is upon arriving, no one came outside to speak with me, my spouse spoke with manager told him I am outside, he totally remained inside and still refused to speak about how to get car sold, test drive Jeep, or even act as if I was a customer of Jaguar.I have been coming there from 2012 to now, no other company ever touching the car, and we know the service team by first name. Yet, sales ignored my existence, refusing me the courtesy to honor my business, to honor the terms of the presenting Good Faith to sell the Jeep as it was originally shown, not taken down from where it was, or he could have come out, asking what can we do to get your BUSINESS .I have made this complaint to someone whom called me for follow up to no avail. I have written this up and assigned case number, only for a case manager, Danny to ask me about calling to speak with General Manager, you would think 2 complaints later, General Manager for this from everyone else. Was it racially motivated? I am **, and I have seen no one present during there, or even in their showroom, and no it is not because of cost, my friends all drive top of the line and from Tampa area, I am not, but they all patronize other brands.I wonder if it is due to the very haughty, negligent personality that one portrays to allow a customer to sweat for over an hour, while you are aware of their presence but ignoring them because you have spoken to their spouse over the phone, and what... you figure the ** woman does not deserve respect? It is my car, my sale, my deal, my spouse is aware of cars, and was helping me out. BTW, spouse is **, so that might add a racial overture to it, would he got ignored standing outside, when you expected him to trade his car today? My car was originally purchased in Jacksonville Go while I was in Germany, so transfer to Tampa few months later. Came bringing this car to this company and they have taken 19k of my money, offered to purchase it for trade, engine light still on, and I am not paying another dime.I have been given every reason for the cause of this issue, I want the car traded or paid by this company as promised and I want Jaguar National to investigate the way these companies are really destroying their name, it stands for something, but if you have people who disrespect those who drive your brand, no matter their skin color, then you will be famous for Silver Bells, nothing more, whereas the image really should change to coincide with the sleek look of the Jag... it is a very sleek vehicle, and looks good with certain people. I am very disappointed that ownership of another has been destroyed by your local folk. Please do the right thing. Your Customer Service Case Management is horrible too, time for someone to get new people.
Published: July 17, 2017
A. D. of Tampa, FL
Source: consumeraffairs.com

2015 Jaguar XFR - Leased this car in October 2015. Shortly after having it,
2015 Jaguar XFR - Leased this car in October 2015. Shortly after having it, we noticed that it was not handling well at higher speeds. The front end felt loose. Reported to the dealer, but found nothing. Now, over the course of 2 years and 22,500 miles on the car- a popping, cracking sound has been coming from the front end drivers side. The car has been into service 7 times for the same issue. Jaguar has replaced every part possible on the car. We have asked for Jaguar to buy the car back since it falls into the Lemon Law category of Texas. Jaguar refuses and admittedly states the car is safe to drive. The last visit to the service department lasted 5 weeks! I have been working closely with the dealer and Jaguar North America. I had asked for the contact information for the Consumer Affairs department but was told that I do not have access to that department as it is only for internal employees. Hmm?? How can a consumer affairs department not work directly with the consumer?? We are longtime Jaguar owners, but after this experience, we will be considering other car manufacturers for future purchases.
Published: January 16, 2018
Jill of Plano, TX
Source: consumeraffairs.com

2007 XK Convertible AC - Drain hose is plugged and it is a very costly repa
2007 XK Convertible AC - Drain hose is plugged and it is a very costly repair. I do not understand after all the complaints to Jaguar, known issues like this are not placed in recall. When a company that charges nearly $80k for a car, do they really need to nickel and dime customers for an $8 part and a repair cost of $1,000? Sad day for customer service.
Published: June 29, 2013
Chris of Poulsbo, WA
Source: consumeraffairs.com

A true test of an organization is not what they do when things go right, it
A true test of an organization is not what they do when things go right, its what they do when things go wrong. Jaguar of Ft Lauderdale and Jaguar Land Rover are definitely head and shoulders above the rest.The team at Jaguar Fort Lauderdale including Kellen, Diane, Al and Bob ** have been phenomenal. They have gone above and beyond and far exceeded all expectations. Throughout the years they have always been stellar when it comes to taking care of me and my F-Type. (By the way, if you are into sports cars, the F-Type will eat Ferraris and Porsches for breakfast and not even break a sweat.)I also need to give BIG kudos to the corporate team at Jaguar Land Rover, including Rory **. The attention they give to their clients and the effort they have put in to make sure things are right are amazing.I cannot say enough about them, five stars is not enough.Alexander ** T.
Published: January 1, 1970
Alexander of Boynton Beach, FL
Source: consumeraffairs.com

I have been fairly satisfied with my 2011 Jaguar XJL. I bought the car in D
I have been fairly satisfied with my 2011 Jaguar XJL. I bought the car in Dallas and had it serviced for the first half of its warranty life in Tulsa, Oklahoma. Moved to Austin and then had to have it serviced by the only dealer here, Jaguar of Austin. Just the normal services because there have been few problems with the car once the infamous roof popping issue was fixed. I noticed at first that I never got a loaner at this dealership. Usually a Nissan from Enterprise. Then they somehow credited my 30k service to some fellow in St. Louis and used my 45k service instead. Took me hours on the phone with Jaguars corporate to resolve it and they never figured it out until I did. Called in March about the extended warranty. The conditions were not really explained to me but I was told there was no hurry. I had an appointment for my last service a month before my warranty expired. My car currently has a bit over 35k on it. Not a high mileage vehicle.I get a call from my service advisor asking to postpone my service appointment. Until the day before my warranty expires. On the way into the appointment I get a call from the service advisor, which was odd, informing me they have no loaners. I stated the obvious which was that I had made this appointment long in advance but that I had never gotten a loaner at this dealership. Arrive from my appointment and had already decided to test drive a new F-PACE or Rover and trade my car in. I was called while on the test drive and told my service was no longer covered and that it was over $1000. I authorized the service and cancelled the test drive. On the way home I called Jaguar Corporate and they were good about making sure it was covered. This dealership did not lift a finger to help.That same day I talked once again to the finance person about my extended warranty. She had my file from March on her desk. She said she would now call and try and get me an exception to get the extended warranty (which after a call or two I find is priced $2000 more for less warranty than other dealers). I never hear from her. I have called a couple times and never get her or received a callback so I call the dealership where I purchased the car and had a very helpful young man named Jason. Jason gets back to me in 2 days and tells me my extended warranty request was turned down. I called Jaguar Corporate and am waiting for their response.The point of this little story is that the dealerships may be individually owned but they are representatives of the Jaguar corporation. A good product is only as good as the dealership. I would imagine that if I had purchased in Austin I might have gotten better service. Maybe not. I plan to lodge a formal complaint against this dealership for all irregularities and the fact that it appears they have cost me the protection of an extended warranty. My last Jaguar. At least as long as I am in the Austin area and have to deal with Jaguar of Austin.
Published: June 23, 2016
Sherwin of Georgetown, TX
Source: consumeraffairs.com

They dont come even close to Mercedes Benz in car quality, service experien
They dont come even close to Mercedes Benz in car quality, service experience and overall technician competency. The car has been presenting a suspension issue and they state is normal suspension noise. Totally baffled with their communication. Its been a total nightmare.
Published: January 8, 2019
Andres of Miami, FL
Source: consumeraffairs.com

2011 XK - I have had multiple problems including replacing radiator, radio,
2011 XK - I have had multiple problems including replacing radiator, radio, alarm sounder, fuel gauge, fuel sensor, middle exhaust pipe, etc. over 50 days in service department. When discussed with customer service, they made it sound like this is not unusual and sent me some coupons to use at the dealership. I would never buy another car from a company that does not stand behind their products.
Published: August 9, 2014
mike of Naperville, IL
Source: consumeraffairs.com

I recently bought a used Jag S type from a main dealer in Birmingham, UK. I
I recently bought a used Jag S type from a main dealer in Birmingham, UK. I bought the car from the main dealer after having bought from previous main Jag dealer both new and used cars. As I drove the car away it became noticeable that it had mechanical issue. I tried for a solid week to have the dealer return my calls and my first call to them was on the same day of purchase. The car also had cosmetic issues not noticed at the time, including broken back light cluster, broken from grill and rust on the door sills. After a few weeks they finally agreed to repair the damage but insisted in taking the car back to their dealership some 140 miles away? Not my local same dealership network 15 miles away to repair under warranty which was agreed at point of sale.To cut a long story short it had more problems all within 5 weeks of purchase, so in the end the dealership offered to buy the car back because it was uneconomic to repair and would go to auction and they didnt want to be associated with a bad deal for sake of the company name etc. and so I thought this was acceptable and after all I would get my cash back. As I work overseas they took this car back the day after I had left and at the time I had no car to replace this one with I had to pay the remainder of my insurance premium rather than switch my insurance over.A week later as I was looking at the main Jag dealer website for used Jags I noticed this same car for sale at a higher price? You can imagine my anger etc.. It is obvious that they took this car back to shut me up. So after my inconvenience and payment of insurance, they could have just fixed this car? And returned it to me as it should have been instead of the subterfuge etc. I have complained to the head office and the dealership but as yet some 6 weeks later no one has bothered to return my calls which does not surprise me given the experience that I had with them initially.
Published: May 11, 2014
John of Richmond, Other
Source: consumeraffairs.com

Its been 9-months that my defective seats were ordered from the factory fro
Its been 9-months that my defective seats were ordered from the factory from the dealer to replace them. They keep saying they are on back order. I dont believe them because they are still selling cars with my interior. This is my 2nd Jaguar XJ. The first one was a 2011, it was delivered to me with a broken windshield, the chrome on the top of the door kept falling off, the engine had a cracked block and had to be replaced, the power sunroof was back every month for repair. I worked it out with Jaguar to replace the car, which I paid for. The car came from the north, it had body damage, the leather seats look like they were spray painted, the sunroof still has the same problem as the old one, the car is at the dealer more than at my house. Jaguar is Junk, 9-months for a defective part to be replaced is nuts.
Published: September 2, 2014
Dennis of Orlando, FL
Source: consumeraffairs.com

I bought the Jaguar SUV last year. A couple of things have come up. At last
I bought the Jaguar SUV last year. A couple of things have come up. At last I think they got it fixed. Miss my Ford Explorer. But I wanted a fancy ride. Sometimes they come with issues. So its my own fault. The Jag rides great and gets looks which is nice too.
Published: October 1, 2018
James of Largo, FL
Source: consumeraffairs.com

I have owned a 2011 Jaguar XF S/C with 25,000 miles for the past 4 1/2 year
I have owned a 2011 Jaguar XF S/C with 25,000 miles for the past 4 1/2 years and have been very pleased with the purchase. I bought the car from a dealer about 60 miles from where I live. This has been the most satisfying car I have ever owned, and I have owned quite a few high-end sedans. The car is beautiful, fast, quite and safe. I look forward to seeing it and driving it any change I get. It is a perfect size, fast and RELIABLE.The only service or reliability issue was an initial check engine light, I was told that I didnt tighten the fuel cap well enough TWICE by the assessing dealer. On the third episode, after being sick of taking it to the dealer, I call Jaguar and they towed it to Portland, Oregon dealer where the problem was found to be a vapor leak near the fuel tank and was fixed. It has stayed fixed. The yearly service has been the only other trips to the dealer, and have been uneventful. Note that all service was free for 5 years with 2011 vehicles. The battery died at 2 years, and I replaced it on my own, and the soft performance tires only lasted about 18,000 miles as expected. Would I buy it again? IN A HEARTBEAT!
Published: August 27, 2016
stephen of Dallas, OR
Source: consumeraffairs.com

We recently had to have a ding repaired to our passenger door. The bodywork
We recently had to have a ding repaired to our passenger door. The bodywork manager pointed out that the paint coverage on several areas of the car allowed the base coat/primer to show through. My husband was devastated. We took the vehicle to our local Jaguar dealer who checked the paint and told us it was an effect not a defect!!!! Not happy with this, we traveled some 700 miles round trip to Croydon where the car was bought. It was inspected there (dubbed a Friday afternoon car) and a full report sent into Jaguar. The customer service at Jaguar now want the car inspected by someone else. I can only assume there is an issue and they want to dispute it. This was supposed to be our dream car and last purchase for a long time. We are now waiting for customer services to get back in touch. Why a company such as this cant paint a car properly or pick it up before the car leaves the factory beggars belief.
Published: November 20, 2014
lesley of Workington, Other
Source: consumeraffairs.com

I purchased a 2002 Jaguar XJ8 2 years ago with 70k miles that has been owne
I purchased a 2002 Jaguar XJ8 2 years ago with 70k miles that has been owned and driven carefully by 1 owner in near-showroom condition. I purchased the 2002 Jaguar XJ8, believing I would be buying a vehicle of quality, a car that would last me at least another 70k miles. Sure, I knew the purchase of a Jaguar came with a hefty upkeep bill, but I wouldve never even begin to think that the Jaguar transmission would be of such poor quality.Since my purchase 2 years ago, I have put a little under 18k miles of love in it under the warm Florida sun. One day, while driving my 2002 Jaguar XJ8, I had a Gearbox Fault appear at a green light. Along with the message came a jolt, as if I have been hit from behind. When I turned my car off and on again, everything was fine for a day or 2, until the message and jolt repeated again after driving on a bumpy road. Long story short, this happened randomly over the course of 2 weeks about 3 times until I decided to take it to the local Jaguar dealership for a computer diagnosis. That day, Jaguar happened to be booked up with appointments, so I made an appointment for the following Friday. The transmission situation was getting worse. By the following Friday, my Jaguar XJ8 was barely accelerating (at about 1 mph until the 4th gear, accelerating slightly faster than when you let go of the break in Drive). However, after an hour drive, I still made it to Jaguar.After 30 minutes of biting my nails and wondering whether the problem was due to transmission failure or something electrical (driving experience felt like a sensor was corrupt), I was told that I have slippage at both gears 2 and 3 and this was due to the Jaguar transmission failure. They happily threw me a quote of $5,500 for a new jaguar transmission and $1,000 for their labor. I kindly declined their generous offer and asked them when does a Jaguar’s transmission usually break down on a 2002 xj8? To which they replied, usually around 190k-240k miles. I find that hard to believe, being that it was serviced regularly and have never been thrifty on premium oil, premium oil filters, premium gas.etc. I wouldve understood if the transmission died at 130-170k miles, but at 87,500, almost 3 times less than the expected life!? I have looked around the net and have found other Jaguars that have had their transmission fail at around the 45,000 mile mark. For Jaguar, which at first I took for a brand that produced quality, 45,000 and 88,000 is truly embarrassing. I have had friends that had original Honda transmissions last over 250,000 miles, Three times as much as my prestigious Jaguar XJ8 transmission lasted.My options? Sell the car for scraps (seeing that as of this moment it does not drive at all, only drives in reverse) or have jaguar fix it for $6,500 or pay $2,000 for a used transmission with 10-20k more miles on it and sell it for reduced value or drive it until that transmission is faulty too (which could be at any given moment, knowing Jaguar).One things for certain, I will never be purchasing a Jaguar again, nor will I be recommending it to friends. I have owned a 2002 BMW 525 before this and I cant even begin to tell you how much more of an impression the BMW made on me over the Jaguar. Bear in mind my BMW had 130k miles when I sold it.I will be ridding myself of this junk soon and will be purchasing something of quality, something of higher or equal caliber, like a Honda or Kia or something.
Published: February 20, 2012
Goran of Jacksonville, FL
Source: consumeraffairs.com

While driving my 2-month old 2014 Jaguar XF, the car shut down while in mot
While driving my 2-month old 2014 Jaguar XF, the car shut down while in motion. It was terrifying. The car literally turned off. The steering is power and froze, the computer shut down and I was in the middle of the street. This model has a dial that pops up to change gears in sunk down and I could not put the car in neutral to get out of the street. I had to exit the vehicle and leave it in the middle of the road for 2.5 hours until it could be towed. I am very worried about my safety. This is the third time this occurred. Twice while the car was in motion and once it would not start after being parked. I requested a refund or a new car as I am very worried for my own safety and the safety of any passengers with me. This could have been tragic if I was on a busy road or on freeway.
Published: July 3, 2014
Colleen of Santa Ana, CA
Source: consumeraffairs.com

My 2018 Jaguar E-Pace is an unreliable and dangerous vehicle to drive/ride
My 2018 Jaguar E-Pace is an unreliable and dangerous vehicle to drive/ride in. This vehicle engine loses power during freeway/city driving and the accelerator is unresponsive. No help from Jag Cust Relations.
Published: October 16, 2018
Gregory of Carlsbad, CA
Source: consumeraffairs.com

I have a 2018 f-pace diesel purchased in 2019. Not a day goes by that I don
I have a 2018 f-pace diesel purchased in 2019. Not a day goes by that I dont break out into a smile while driving it. Yes, fit and finish could be not high end, after all it is a Jaguar, but all cars nowadays are built with compromises. My wife had a 2018 Jeep Wrangler, and if you want to see horrifying build quality buy one. How a big v6 can be so gutless is unexplainable. Back to the F-Pace, 2 liter diesel weighing only 300lbs... Takes you to 80mph very quickly and had returned up to 40mpg. This is the best looking SUV on the market, and the lay flat rear seats make cargo space INCREDIBLE, it fit a 65 tv no problem. So far Im loving it... Knock on wood... NO ISSUES! I would recommend this car to anyone, service so far has been great.
Published: August 16, 2020
Thomas of Sausalito, CA
Source: consumeraffairs.com

So Jaguar USA thinks a seat can wear out under normal circumstances in 2 ye
So Jaguar USA thinks a seat can wear out under normal circumstances in 2 years and 12,000 miles. Yes, between them and the stealership at Jaguar Palm Beach theyll have you believe that an $80,000 car should self-destruct before the warranty expires. Then again, what good is a warranty they wont honor?
Published: February 29, 2016
Andrew of West Palm Beach, FL
Source: consumeraffairs.com

I have a 2012 Jaguar XF: Cost me $2,550.00 repairs for premature injector f
I have a 2012 Jaguar XF: Cost me $2,550.00 repairs for premature injector failure on bank 2, cylinder 2, 4, 6, 8. This is a Jaguar design or parts issue. After writing a letter to Jaguar getting them to call me and they are checking into it. I actually work in the automotive manufacturing industry and wouldnt take any of the general lame excuses... Today my wifes Jaguar 2012 XF just been diagnosed with the same failure. After this is over I will be at the BMW dealer... These jags look great... but beware these dont hold up without very expensive repairs.
Published: September 25, 2015
George of Trussville, AL
Source: consumeraffairs.com

This is the second time I am writing this to you. It’s about how the sal
This is the second time I am writing this to you. It’s about how the salesperson responded to us when we approached him. And because of that, we had to buy a Merc and not a Jaguar.
Published: February 17, 2012
Srikanth of Cardiff, other
Source: consumeraffairs.com

I brought my brand new Jaguar Ipace EV in for service six weeks after takin
I brought my brand new Jaguar Ipace EV in for service six weeks after taking delivery of the car because the battery would not charge. I had to leave the car at the dealership for a total of 31 days while parts were ordered from the UK. This would not have been a problem had the dealer provided me with a courtesy car for this extended period period of time. However, despite the fact that the service department itself treated me very well, I was forced to rent a car at my own expense for the full 31 days. Definitely not something I would have expected from a high-end luxury car company. The reason given to me was the COVID-19 pandemic - an unsatisfactory explanation given that car rental companies remain in business during the pandemic.
Published: July 20, 2020
Richard of Stouffville, ON
Source: consumeraffairs.com

My 2007 XK Convertible I took in for service at Hornburg in Santa Monica. I
My 2007 XK Convertible I took in for service at Hornburg in Santa Monica. I had an extended warranty. Warranty, although sold by Jaguar, is not through Jaguar but another company. I was not told this. Jaguar inspected the car at sale of the warranty and I was told it was in perfect condition. About 9 months later, I took it in for warranty repairs. Jaguar called in an inspector from the warranty company who covered the air bag problem. He was never told about the other problems and refused to cover them and I had to pay. The amount was not enough to sue, so I was stuck.In addition, I was humiliated by their service manager when he went behind my back and called the inspector in an obvious collusion against me.Jaguar is not customer-friendly and just wants to take your money. Their cars are not made well. They use inferior materials that show all sorts of dents and dings. American made cars do not have this problem. Do not buy a jaguar.Two weeks after I took delivery of the vehicle, the rearview mirror fell off and the service department initially refused to put it back, until I filed a suit. They had to pay counsel fees and court costs. This is a bad company.
Published: September 23, 2011
Stephen of Santa Monica, CA
Source: consumeraffairs.com

After a car accident with our company car on the 20.6.13, the car was taken
After a car accident with our company car on the 20.6.13, the car was taken by tow truck to our smash repairer at Artarmon in Sydney NSW. The insurance assessor viewed the damage on the 25.6.13. The go ahead was issued by our Insurance company for the repairs. The parts required were ordered by the smash repairer to Jaguar Australia whose order through Trevetts in Sydney were found to be incorrect on arrival. Since then we have had many verbal conversations with customer relations from Jaguar Australia in Brisbane, but we were also told that this was not really their job. Jaguar customer relations in Brisbane do not seem to be able to assess where the fault of the mix up in supply of the parts lies. This problem has now been going on for over 8 weeks. We were advised verbally by the Jaguar customer service representative that the parts catalog in the UK did not line up with the parts number ordered for our vehicle. We have had to hire a car since 23.6.13 as well as having to pay the payments on the damaged company vehicle. This is no reflection on the smash repairer as they have ordered the correct parts as per the part number on the damaged items on our vehicle. The repairer has been chasing this up as much as we have, but to no avail. We have been advised, normally after many phones calls fortnightly to Jaguar customer service in Brisbane that the parts will be delivered and that they will be the right parts, all of this is verbal. We have asked for this to be put in writing but customer service said that was not possible. We are now at the 12th September 2013 and still nothing. We are waiting on a call from Jaguar customer service in Brisbane again after leaving a message this afternoon for an update. It is now 5.15 pm 12.9.13 and no return call from customer service received. This is our 4th Jaguar and if this is Jaguars service, it will more than likely be the last. Parts for cars sold in Australia should be here in Australia and we should not be at the mercy of this company that deals with that company that deals with the main manufacturer overseas, because it is evident they just dont care either here or there!The history of the parts is as follows from smash repair company: Parts were ordered 1.7.13; seven times were put on back order from England 2.7.13. Parts began to arrive 5.7.13. The near side front Squab was one of these items which arrive 14.8.13 but was for drivers seat. The near side front seat slide (base) arrived 21.8.13 was the wrong type. 12.9.13, still waiting? Jaguar is an excellent vehicle. Jaguars back up service leaves much to be desired.
Published: September 13, 2013
Ann of Mosman, OTHER
Source: consumeraffairs.com

I love my 2009 Jaguar Premium Luxury XF but there could be improvements to
I love my 2009 Jaguar Premium Luxury XF but there could be improvements to gas consumption in city. But on the highway is a different story and it definitely makes up for gas mileage. One fill up from Detroit to Indiana with a little more than a quarter tank left upon arrival. That included 30 minute periods in excess of 90+mph.
Published: July 5, 2018
Ersall of Detroit, Michigan
Source: consumeraffairs.com

I left my car on 17/9/13 with Preston Jaguar Centre (in Preston, UK) for mi
I left my car on 17/9/13 with Preston Jaguar Centre (in Preston, UK) for minor repairs. Someone scraped the back passenger side bumper and agreed to pay for the repairs to the garage if I am satisfied. So I took the as arranged for paint work. I was told I will get the car next day. I agreed to collect the car and once I am happy we can call the person to pay the bill. There was a very slight dent which only I was aware off as it can hardly be seen by another person only when the light fall on that door from a certain angle. My bad luck I mentioned it to the garage but decided not to do anything about it. The guy I handed my car over he could hardly see it and agreed to leave it. There was no scratches and dents other than the one mentioned above.On 18/9/13 at around 4:30pm I rang to confirm if repairs are done. I was told it is done and car is on its way to my work place. When I examined the car the bumper scrape was done, but there was 7 inches by 7 inches scratch and dent on the passenger side of the car about 12 inches below that nearly invisible little indentation. When I highlighted it the person who brought the car insisted it was there. He started to use bullying tone and said his employee know nothing. He is the boss. What he says is right and drove off in the courtesy car they gave me.When I texted the person who was pay for the repairs he texted me that the garage called him to pay or the car will not be released to me so he has paid the garage. I called the garage around 5pm. The guy whom I handed over my car on 17/9/13 he picked up the phone. When I told him of the new big dent he was surprised and agreed that it was not there and said he like to see it. I was not prepared to go to the garage as I felt threatened by the owner so I said he can come and see my car as I am at work till 6pm. He never came.
Published: September 18, 2013
Seemi of Ealing, OTHER
Source: consumeraffairs.com

I have a 2013 Jaguar Premium Edition. I leased it brand-new from Heritage J
I have a 2013 Jaguar Premium Edition. I leased it brand-new from Heritage Jaguar. The car has 3700 miles on it. My brake pads low warning light came on at 3600 miles. I took it to Jaguar of Freeport and they claimed my driving was the cause of my brake pads needing to be changed. That is the most ridiculous thing I have ever heard. They refused to change the pads which were barely worn. The sensors are placed very close to the pads. This will definitely be my last Jaguar. My lease ends in September of 2016, so Ill have to put up with it until then.
Published: September 16, 2015
Nancy of Port Jefferson Station, NY
Source: consumeraffairs.com

Im a retired technical writer and lifelong car enthusiast. I happened upon
Im a retired technical writer and lifelong car enthusiast. I happened upon this Jaguar review site while researching a mattress I want to buy, and could not prevent myself from writing a review about my Jaguar that is positive. Over 50+ years of driving Ive owned mostly European brands, including Audi, BMW, Mercedes, Alfa Romeo... and Jaguar. Im on my fourth Jaguar, a 2001 XJR -- their big sedan with a supercharged V8 that when introduced in 1997 was the fastest production sedan in the world. Over the past 10 years, with a little preventive maintenance, it has been reliable, affordable to service, and a delight to drive. I intend to keep it forever.My first Jaguar was a 1970 XK-E, purchased used and pretty beat up in 1976 when I was 26. It was a dog because Jags built at the time were under British Leyland management. BL was a nightmare corporation put together by the British government to save their car industry, but instead, due to horrific management and rebellious labor unions, it ended the British car industry for the most part. That car ate me out of house and home. But hey! I was single, in my 20s, had a good trade, and owned an E-Type. Life was good!My other three Jags have all been XJ sedans, the biggest car Jaguar builds. In my opinion, since its introduction in 1968 to its redesign in 2011, the Jaguar XJ is to this day the most beautiful post-war sedan on the market. The car was designed in-house and constructed at their legendary Coventry plant. My 2001 model was the last steel-bodied Jaguar, from the last series of XJ models to be constructed at Jaguars original plant.The companys reputation for poor reliability began when under British Leyland ownership, from the late 1960s to the mid-1970s. Unlike most other fine English brands like Rover and Humber, Jaguar survived the British Leyland fiasco and build quality improved under new management. But it wasnt until Ford bought Jaguar in 1990 that the company had the resources to upgrade their plant and, crucially, hold their parts suppliers accountable when the provided substandard components. (Think of Lucas electrics, the shoddy supplier that ruined so many British cars reputations.)Through the 90s, Ford spent billions modernizing every aspect of Jaguar, but left the British designers and engineers in charge, keeping the car English to the core, sharing no parts with American Ford products. By the time Ford sold Jaguar to Tata in 2008, the XJ series of big sedans rivalled Lexus in build quality and customer satisfaction. Ford never got the credit they deserved for saving the Jaguar brand and instilling world-class quality throughout the line. Only enthusiasts like me were aware what a bargain Jags from the mid-90s onward were on the used market, because their old reputation for unreliability kept resale prices at rock-bottom. Tata followed Fords lead, investing yet more billions on an entirely new line and willing to wait years for the brand to become profitable. I love the new Jaguars but cant justify selling my 17-year-old XJR to get one because the car Ive owned since 2008 is just so right for me.Mind you, the series of XJ sedans mine came from -- the X308 series built from 1997 to 2013 -- was not perfect. In their obsession with keeping the cars lightweight, Jaguar used plastic components for some of the timing gear, and for the water pump. These components were failure-prone, and when failures occurred the company replaced them under warranty with metal parts. But many XJs got away without service problems and the plastic parts failed years out of warranty, causing engine overheats and even engine failures. Many unsuspecting buyers, people who did not devote their spare time to reading car magazines, got burned by this problem with the plastic parts, and I truly sympathize. But I was not one of them because I was in the know.Being a car buff, I joined an independent Jaguar internet forum where I learned the cars weak points from other owners. And, I had my car serviced at a non-dealer independent Jaguar specialist shop. When I bought my 2001 XJR I had it inspected by my shop, who had serviced my two previous XJs. My shop informed me the car hadnt been through an overheat, and was mechanically excellent despite it still having those failure-prone plastic components. I bought the car for a song ($12,000 for a car whose original price pushed $90,000 and was pristine). Then I spent a couple of thousand dollars swapping the plastic bits out for the factory metal replacement parts. Since then, over my 10 years of ownership, nothing major on the car has failed. I replaced the battery before it was worn out because a weak battery is the cause of so many check engine warnings and other anomalies in modern cars. Preventive maintenance is an important part of keeping a European luxury car reliable, but you need to be a knowledgeable owner and have access to an honest specialist repair shop.The other weakness of this series of XJ was its ZF automatic transmission. This transmission was installed in most European luxury cars of that era, from Mercedes to Volvo, and was unscrupulously promoted as being service free for the life of the car. That marketing fantasy was based on the transmissions fluid being synthetic, not petroleum based. But in reality, though the synthetic fluid did not break down like petroleum-based fluid is prone to, it became contaminated with metal dust that is a natural product of thousands of miles of use. At over 80 thousand miles these ZF transmission were failure prone, as the accumulated dust clogged the filters and eventually became too gummy to lubricate the moving parts. This happened not just to Jags, but to all premium Euro brands of that time using that transmission.When my car neared 100 thousand miles I discussed my concern about having to spend $6,000 replacing the transmission with the owner of my service shop. He suggested the shop replace the synthetic fluid, taking care to remove by hand all the accumulated gunk from the torque converter and other hard-to-reach areas. It was a big job and cost me several hundred dollars. But now the car has 155 thousand miles on the clock and still shifts like new. At every oil change my shop checks the transmission fluid for contaminants and it is still sufficiently clean to lubricate the internal parts effectively. I will have the transmission cleaned out again after another 20 thousand miles or so.On the user forum I have read reports from owners of my generation of XJ sedan with 220 thousand miles on the clock and even more, and they are still reliable daily drivers. With a knowledgeable owner willing to invest in preventive maintenance, carried out by a Jaguar specialist, owning a used Jaguar sedan can be affordable even if its owner does not have a high-paying job. I am fortunate to live in the San Francisco Bay Area, which has more Jags than any other part of America and service shops abound. If you live in a red state and dont have access to a Jag repair facility that is not part of a dealership, I recommend you dont buy a Jag. On the other hand, for a car buff in a major urban center, a used modern Jag is cheap to buy and very reliable.Why am I so fond of this particular car? One reason is that I like the British approach to luxury: lots of wood and leather inside, and exceptional styling outside. This appeals to me far more than the sterile form-follows-function ethos of the German manufacturers. Jaguars chief stylist through its classic years, Malcolm Sayer, was actually an aerodynamicist whose training was in the aircraft industry. For this reason, Jaguar cars from the E-Type onward and including my XJ have a fuselage approach to their design. On the outside, the bottom of the cars body (the rocker panels, rear fenders, and so on) follows a curve to the cars underside rather than ending abruptly as with most cars. The overall exterior design language is dictated in large part by the cars streamlining, for better performance and fuel economy, and by its simplicity of form, free from decorative swoops and scoops. Jaguar sedans including the generation I own are low-slung, sitting four or five inches lower than German or American sedans. Thats why they are so pretty. On the inside, the fuselage approach means a more snug fit than other luxury cars. Actually, if youre over six feet tall, a Mercedes might fit you better. But Im only 510 and 170 lb. and the XJ fits me like a glove. My previous car, a BMW 740i, was a wonderful machine but I felt like I was sitting in a barn.I purchased my 2001 XJR privately from the owner of a Porsche custom tuning shop. The car was his wifes. She didnt want it anymore because her friends all drove Priuses and teased her about not being environmentally aware. The owner and I had a pretty good laugh about this. Being flying averse, the owners wife drove the car regularly between the San Francisco Bay Area and Los Angeles to see her Prius-driving friends. As a result, the cars 80 thousand original miles were easy ones, what they call highway miles. The car was never used for commuting, which is the hardest driving there is on a cars mechanicals, and it was parked in a garage every night, protecting it from the aging effect of the intense California sun. And being a California car, it never saw snow and rarely even got rained on.Under my ownership since 2008, I too have not had to use the car for commuting. I was self employed and worked mostly from home. And every night of my ownership, the car spent in underground parking, sheltered from the elements. Though its factory-order mica Emerald paint has lots of stone chips on the hood from all that freeway driving, after a wash and wax that deep green metallic sparkles in the sun as if the car was new. Not a bit of fade or orange peel. Inside, the wood and leather have also held up well, due to minimal exposure to the elements and application of leather conditioner to keep it from drying out.Though Ive slowed down in my later years, Ive always valued the performance qualities of the cars I owned. My XJR accelerates faster than muscle cars from the 60s, and is governed to 155 mph. Its double-wishbone suspension and Bilstein shocks give it a cloud-like ride, yet it corners remarkably well for a big car. The front seats are superbly comfortable -- Ive done several thousand-mile days and emerged without a sore back, not even terribly fatigued. The rear seats are a little cozy but acceptable for adults under six feet. At 70 mph the car is eerily quiet -- the is no engine noise and little wind roar, and you can barely hear the tires. Noise causes fatigue on long trips, and quietness at highway speeds is a very important aspect of a luxury car.But the car is not perfect in its performance. Its four-wheel disc brakes are a little smaller than they should be and so the car experiences some brake fade on long mountain descents at speed. And, being supercharged, it uses a lot of gas. I get only 15 mpg in the city and 20 on the highway. But then again, the cars power makes it all the more enjoyable to drive. Its not about out-accelerating the car beside you from a stop light. Im talking about the kind of power that enables you to easily get up to highway speed on a short freeway entrance ramp, or pass a slower car on a two-lane road with minimum exposure in the left lane. Used responsibly, power is a safety feature. And it contributes to the cars driveability: the minimal effort required to speed up, slow down, or maneuver.And then theres the sense of occasion that comes with every Jaguar. Here in the Bay Area, BMWs, Mercs, and Audis are commonplace and go unnoticed. But everybody spots the Jaguar. Even members of the general public who know almost nothing about European cars can identify a Jaguar instantly. I couldnt guess the number of times strangers have complimented me on my car over the years. By the same token, the experience of driving the car never gets old. Its a very easy car to drive around town, with feather-light steering, excellent outward visibility, and effortless acceleration. Friends and clients are delighted at the opportunity to be passengers in a big Jaguar sedan -- usually its the first Jag theyve actually driven in. And universally they are wowed by the luxurious interior, so warm and traditional, built by craftspeople, not robots.At age 68 I suppose I have another decade or so of driving left to me, before the guys in the white coats take me away. Im sure that if I continue to take care of it, my XJR will see me through to my retirement from the road and go to some lucky third owner. I realize how different I am from most luxury car owners. In fact, here in the USA, most people driving luxury cars dont really own them -- they lease them for 36 months and are careful to keep the miles low to avoid surcharges. After the lease expires its on to the next luxury car. Often, people who go from car to car like this dont bother servicing them. They know they wont have the car long enough to bear the cost of premature wear caused by, say, not bothering to change the oil or even check its level.Car enthusiasts like me are quite the opposite, behavior-wise. We buy our cars with our hard-earned cash and keep them for a long time. If we can afford it, we own two or three cars. (I cant.) And we love our cars. We make sure they get the best care, and we dont abuse them with clumsy driving, and we make sure theyre kept clean and have a safe, dry place to spend every night. I havent bought a new car from a dealership for many years. Instead I use resources like Craigslist and buy privately from fellow car enthusiasts. Its like sharing the same religion -- theres a bond among us and we can spot a grifter at a hundred yards.So even though my Jaguar-owning experience has been generally wonderful, I can understand how owning exactly the same car could be problematic for a non-enthusiast. Most car owners are at the mercy of car dealerships or franchise repair shops for servicing their cars, and thats an expensive route to take with an out-of-warranty Euro luxury car. The dealerships dont have the time to actually fix things -- instead they swap old parts out for new and parts for European luxury cars are very expensive. And if you buy a Jaguar, for goodness sake keep it away from Pep Boys! It must be serviced by a trained Jaguar technician. If I did not live a convenient distance from an honest, independent Jaguar service shop, I would not own a Jaguar, The same goes for any other used European luxury sedan. Especially the German ones. All three major German brands have a dismal repair record once they are out of warranty. Modern Jaguars, believe it or not, are built to last.No doubt this review will be an outlier, because usually the authors of product reviews on websites like this one are unhappy with their purchase and want to share their misery. From the one-star Jag reviews Ive read here, I can tell many of the owners did not understand their car or appreciate it. Premature brake fade, for example, is almost always the result of riding the brake pedal with the left foot. When you see cars cruising along with their brake lights flashing, it means their drivers are dabbing the brakes without realizing it and wearing them out prematurely. Never rest your left foot on the brake pedal!Owning a Jaguar requires a level of commitment that other cars dont. These are not disposable cars. They need to be cherished. For those of us willing to make the leap, a used mint-condition Jaguar sedan can be bought for pennies on the dollar. And if properly serviced, the car will be reliable and economical to own. If you find the right car, and the right service shop, and know the cars vulnerable aspects (something all cars share), you too could be the owner of a car you never intend to replace.
Published: July 7, 2018
John of Oakland, CA
Source: consumeraffairs.com

I purchased my car on the 2nd of May 2016 from Checkered Flag Jaguar of Vir
I purchased my car on the 2nd of May 2016 from Checkered Flag Jaguar of Virginia Beach, in Virginia Beach, Virginia. Within my first 21 days of ownership, my vehicle would not start, beginning on 23 May 2016 at approximately 7:45 pm after my shift at work. I could not get the vehicle to start, all in control features would not work, the Jaguar symbol and dash would light up; I called my salesman to advise me on what may be the failure issue. I also advised him I could not call for assistance nor would my car start from my control assist app as I attempted to step outside of the parking garage as he directed me to do in an attempt to see if this were a signal interference. My car was towed from the garage to Checkered Flag by Quality Assist towing at which my spouse advised Jaguar Assist not to utilize this agency as he has record of their mal-performance in the past. Jaguar Assist did not take his advice into consideration. As my vehicle was being towed, with witness of 3 US base security police on the Naval installation, the person who was towing the vehicle began to drag the vehicle approximately 10 feet while there were no skids for the back tires. This caused bare and flat spots on the tires; which was video recorded by me when I requested the tires be replaced due to the ill-preparation and skills the towing company displayed in loading my vehicle. Upon diagnostics of my vehicle, there were no reasons found for my car to not start. Subsequently, my vehicle did not start again with each attempt x 5 attempts while I was out shopping at Greenbrier mall in Chesapeake, Va. I called my service advisor with Jaguar Checkered Flag again to have my vehicle serviced again in an attempt to find the reasons for malfunction. This time upon diagnostics, I was told the case was never closed due to Engineers at Jaguar who were building a software specifically for my VIN # in an attempt to make it start. Per the notes they reconfigured an existing BCM with built file software on 09 June 2017. Once again, while out of town, the car started to intermittently not start again, with each attempt up to 3 attempts before the car would start. I noticed the car continued to not start intermittently then it began to shut off on its own. The entire drive shifter would be completely rescinded into its compartment, with all electrical options still on, (radio, dashboard, etc). I brought the car back to Checkered Flag, each correspondence my service advisor on 30 Aug 2016, once again there was no apparent reason for this malfunction, no codes, nothing could be causing the issues or concerns I have been experiencing. On 21 Dec 2016, I noticed a brake pedal switch that was appearing on my dashboard brake fault. Noticed I again could not call for assist, brought the car back into Jaguar to have it diagnosed at which this time they replaced the brake pedal switch. Recently, I have re-opened my case with Jaguar Consumer Relations on 13 February 2017 after even greater safety concerns that arose over the previous few days while I was transporting my son to and from Chesapeake Regional Hospital ER on two separate days, both on Thursday, 09 Feb 2017, and Saturday, 11 Feb 2017. I informed Jaguar Consumer Relations that my Jaguar XF was shutting off in an idle at a traffic light while the car was running as I was bringing my son home from an ER visit late that evening as I was in an attempt to make a right hand turn at a red light on Battlefield blvd, in Chesapeake, Virginia. I gave the time of discharge and approximation with hope that these approximate times would assist in the mechanics attempt to find the time that these occurrences are happening. I noticed the car would not proceed as I stepped on the gas, not realizing the car was completely off, due to the fact that the stereo system would currently be playing, dash and center console would be on during the shutdown experience. I had to restart the car in mid traffic twice for the car to start, put it back in drive to proceed. This occurred again the 11th Feb 2017 as I was again leaving the hospital with my son, this time approx around 4 pm. Days previous to this incident I experienced my entire dash console where the stereo is located completely going out to an entirely black screen while the car is at approx 55-65 mph on the highway and will come back on with the Jaguar symbol, and I would have to reconnect my bluetooth and phone. This has happened coming back from Langley AFB on 64 Eastbound, and near my neighborhood on Greenbrier and Kempsville Road, in Chesapeake, Va, same instance on both occasions. I was not prepared to bring the vehicle in that week as my son was ill. This last visit once again to Jaguar Checkered Flag, I was told it was only an update that was why the car was cutting off. This car has been having issues since I purchased the vehicle. If it were an update, this update just came out. This logically has no impact on the cars issues last May 2016. After this previous update, as I was on my way to work, turning into the base, I was again attempting to proceed at turning right at a light on Effingham in Portsmouth, Virginia, at 6:20 am. The vehicle once again cut off while I attempted to accelerate and other vehicles had to go around me as I attempted to re-start the car. Once again, with no warning, radio and all other electrical components were still on. A vehicle almost rear-ended my vehicle as I could not accelerate. I immediately contacted my service advisor at 6:28 am, then again at 07:37 am, informing My service advisor of the recent aforementioned issues. It was at that time that I spoke with Jaguar Consumer Relations on Thursday, 09 March, 2017 of these concerning safety issues. This Jaguar XF has become a safety risk, cutting off in traffic while the car is on, unreliable as the car will not start intermittently even when I am out of town, and has no traces as to why these instances are continuously occurring places a safety and unreliability issue to my family and myself. I have made multiple attempts at rectifying this situation that has become increasingly concerning, and each time Jaguar Corporate has taken no concern to the safety and concern to rectify this vehicles mal-performance and accept a request for a trade out of this vehicle, with both request denied each time I have expressed concerns regarding this vehicle. I told them that I hope this enlightens their team at Jaguar as to the circumstances that have evolved in the course of 10 months. I truly took my time prior to purchasing a Jaguar, approx 2 years to be exact. When I purchased this vehicle, it was not my expectation that my vehicle would be unreliable, unsafe, and inconsistent, not to mention the numerous visit and inconvenience it has caused me in the last 10 months. It was also not my expectation that Jaguar would not live up to its reputation. At this point, I would hope that their team reconsiders a trade out. As I mentioned, it is my hope that they reconsider the numerous safety concerns I have regarding this XF or any XFs Jaguar has developed.
Published: March 26, 2017
Michelle of Chesapeake, VA
Source: consumeraffairs.com

I am not certain as to who is in charge of policy when it comes to Customer
I am not certain as to who is in charge of policy when it comes to Customer Service at Jaguar USA, The automobile is one of the most beautiful car to ever make contact with the road, but the folk at corporate ought to know that beauty alone is not enough to retain customers. I purchased my 2013 XJL 5.0 with all the bells and whistles. The catalytic converter warranty exceeds the regular 3 year/36000 miles warranty.The car warranty is 7 years/70,000 miles,,, How many people know that? So when the check engine light came on, and the diagnosis was a damaged catalytic, the car was 6 years old with 63000 miles, in the middles of the Covid pandemic, where no one was going anywhere, I figured I’ll wait until the car is due for the 65000 miles service, that didn’t happen until February of 2021, by then the warranty on the 7 years had expired 5 months earlier, yet the mileage was well within the warranty period,,,, A no brainer right?Jaguar USA shamelessly denied coverage and refused to honor the warranty, which prompted to search the reviews,,, I have never seen so many ONE STAR in my life, which made my decision to never ever sit behind the wheels of a Jaguar again. I say that with a heavy heart because of a life long love affair with Jaguars, and despite the fact that my Jaguar Service Advisor since 1988, Bob ** at Jaguar of Willow Grove, is one of the most knowledgeable, and courteous in the business.
Published: March 11, 2021
Azmi of New Hope, PA
Source: consumeraffairs.com

I wasn’t sure if this car would be the best fit for my needs. Once I drov
I wasn’t sure if this car would be the best fit for my needs. Once I drove it and saw that the price was very reasonable and a lot less for a used car on their lot, than the car I originally had I was sold! I loved the beauty and luxurious look, I immediately knew this was the car for me. It’s excellent on gas in town and on the highway. I get a lot of compliments on the look and color! Best decision we made in get this car! LOVE IT!!
Published: December 1, 2019
Elsa of Austin, TX
Source: consumeraffairs.com

I purchased a 2013 demo Jaguar XF with 3000 miles. Have already had to repl
I purchased a 2013 demo Jaguar XF with 3000 miles. Have already had to replace fuel injectors, and engine oil cooler. When purchasing the car we were promised that warranty would extend to Cayman Islands where Jaguar has an authorized dealer. Jaguar now tell me I need to take it to Puerto Rico!!! My last few inquiries have led to only an automated response saying they would get back to be. The latest being mid February. Its now May 15, 2015 and still no response!
Published: May 15, 2015
Charles of Georgetown, Other
Source: consumeraffairs.com

I own a 2011 XF which I bought used and have had it for a year. My problems
I own a 2011 XF which I bought used and have had it for a year. My problems started shortly after purchase. My window on passenger side would go down but not up or would work when it wanted to. I also noticed the brakes were not smooth at all. I took it to the dealer and they said the brakes were fine. It just needs to be broken in. But while I was there, they said it was a recall on the door controls and that was the problem with the window. A few months later while at a restaurant, my battery died (so embarrassing from a high-end car). Later that week, it died again so I had it towed to dealership where they said I needed a new battery. Wow, really, so soon. The cause for the battery dying was the bracket below was loose and out of place causing the battery to corrode. Not my fault.My main reason for complaint is last week I had to have my water pump replaced. There were no obvious leaks. The car was idling high at start and just didnt drive right. That was my concern for taking it in. Once I got there and explained to tech, I asked if he could come here, how the car starts after, which he immediately told me it was the water pump. (Mind you, this is a 2011 low miles.) Luckily for me, everything stated here was under warranty except for battery. After reading these other complaints, I am really concerned about my brakes. Apparently, this is a common problem with Jaguars. For an expensive car, my stops should be smoother.
Published: May 28, 2013
Cheryl of Grovetown, GA
Source: consumeraffairs.com

I took my 2007 with 35,350 miles Jaguar over to Elmhurst, Illinois Jaguar d
I took my 2007 with 35,350 miles Jaguar over to Elmhurst, Illinois Jaguar dealer. And they ran the diagnostic test which cost $142.00 to tell me I need a new fuel pump and jet pump and the cost is $1,236.00. There is no reason I should have to pay out this amount when the car has 35k miles. I also had 2 2005 X-Type Jaguars and they both had leaks from the oil pain filter, which should not happen at 50k. Jaguar is much over rated - charge too much for the cars and have no sympathy when the car needs work. They stick it to you. I had much better cheaper cars and will never own another Jaguar. So if you are in the market, be wise and pick something other than a Jaguar.
Published: May 31, 2013
Tammy of Bloomingdale, IL
Source: consumeraffairs.com

I leased my F-Pace last March from The Collection in the Gables, Miami. A f
I leased my F-Pace last March from The Collection in the Gables, Miami. A few months later I started to experience electrical issues. First, the push button start didn’t always work, then key stop communicating with the car, the back up camera doesn’t always work, the back hatch doesn’t always open properly, my door has an annoying squeak (but that was something done at the dealer) the overhead lighting console started to fall out and wouldn’t work my nighttime interior lighting, very unsafe for a women to get into a dark car with 2 kids alone.My car was at The Collection service department for a total of 33 days, still not fixed because they claim they can’t duplicate the issues but have spent time and money trying to fix them. JLR/Jaguar Corporate issued need a check from my dealer for the 33 days I didn’t have my car as a compensation. I absolutely love the way my Jag drives and looks, minus the electrical issues that don’t make me feel very safe. I’m a stepmom of 2 kids that I drive to/from school, sporting events, and basically anywhere they need to go and unfortunately I can’t depend/rely on my F-Pace. JLR has refused to do anything more along with the retailer. 61k for a car that doesn’t do what it promises. I was 2x Cadillac customer who took a chance on Jaguar and I am disappointed.
Published: February 25, 2020
Alissa of Fort Lauderdale, FL
Source: consumeraffairs.com

I have a 2007 S-type diesel. It has always been serviced at the local deale
I have a 2007 S-type diesel. It has always been serviced at the local dealer. At 120,000 km, it has run a big end bearing. The local agent quoted me 20,000 to replace the engine. The car is not worth this. A request to Jaguar France to make a contribution to this was turned down flat. This makes my S-type the most expensive car I ever bought because it effectively has no resale value. Thank you, Jaguar. You wont be seeing me anytime soon in a Jaguar showroom. My next car will be a Mercedes or a BMW.
Published: July 16, 2012
Brian of Cernay, Other
Source: consumeraffairs.com

I bought the 2010 Jaguar XF Supercharged used, so far it is such a sweet ca
I bought the 2010 Jaguar XF Supercharged used, so far it is such a sweet car, a real head turner. Its inside appointments are fabulous, lots of high grade leather, wood trim, and such a sound system, out of this world. The paint job on the car, plus the body parts are all precision, everything fits perfectly. The ride and fuel mileage are fantastic, 16 mpg city, 25 mpg highway. The performance is incredible, 470 horsepower makes it a real rocket ship, plus the overall handling is great. In closing, its a real blast to drive.
Published: May 4, 2018
Ronald of Winter Haven, FL
Source: consumeraffairs.com

Not just the worst car company I’ve dealt with, the worst company period.
Not just the worst car company I’ve dealt with, the worst company period. The warranty on my F-type is 50,000 miles or 60 months. The engine failed after 19,300 miles and 33 months of ownership. I am the original owner. Even though I had taken it to the same Jaguar dealer I purchased it from for the scheduled maintenance both times it was necessary, Jaguar denied my warranty claim citing lack of maintenance. They claimed people who buy F-types typically drive short distances so I should have changed the oil more frequently than the manual requires. I have a 20 mile one way commute so I don’t drive it short distances. Even the dealer couldn’t believe Jaguar’s refusal to replace the engine. In addition to $35,000 for a new engine they wanted me to pay another $7,000 if I wanted them to dismantle the engine to determine what part had failed. That money would be non refundable.I found a great mechanic who installed a used engine to get the car running again. I then hired an attorney and took legal action against Jaguar/Land Rover for breach of warranty. It took 9 months but I won the case and Jaguar was ordered to reimburse me for the engine replacement. They had 30 days to pay. After 70 days they still had not paid or answered emails. Only when my attorney threatened to take them to court and seek additional damages did they finally pay up. If you don’t want to receive this type of treatment after you’ve paid $75,000 for a car, then stay away from Jaguar/Land Rover.
Published: October 20, 2020
Robert of Hudson, OH
Source: consumeraffairs.com

Can someone let me know if they have had the same problems regarding the po
Can someone let me know if they have had the same problems regarding the power steering rack on an 2001 S-Type? After I bought the car used, 6 months later power steer rack was leaking after around 80000 miles, replaced the steering rack second hand 6 months later after another 4000 miles leaked again. So found another steering rack and had that replaced, and again I seem to have the same issue again. Found steering fluid on the drive this morning 88000 miles so would guess it gone again. The work on the car has been carried out at a garage not done by myself. I know there are little problem you might face when buy a used car but there just always seems to be something going wrong with the S-Type. So far replaced the gearbox once, steering rack twice and header water tank once. The car has proven to a very expensive buy and if it’s the power steering again it could be bound for the scrap yard. Dont want to spend/waste any more money on it.
Published: August 14, 2013
Grahame of Leeds, other
Source: consumeraffairs.com

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