The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

Everything has gone wrong with Infiniti. I just had to have a transmission installed and it only has 125K miles. Lots of electrical problems, sun roof broke, and drivers side door wont stay open. I should have bought a Toyota.

I have leased two vehicles from Infiniti, a G35 and a G37. I had no problem when my lease was up on the G35, because I went right into another lease on the G37. I leased the vehicle for 39 months. At the end of the lease term I opted to return the car to the dealership (March 2014). Several months after I turned in the car I received a bill for $300.00, which they said was for processing the return of my leased vehicle (which by the way was in excellent condition and only had 26K miles on it)... Well, okay, so I paid that. I get home from work yesterday to find a letter from a collection agency. It seems that Infiniti sent me to a collection agency for $59.23 that I owed them for the personal property taxes on the car for January - March 4, when I returned the car. One would think that after having a 6 year relationship with Infiniti - paying my payments in a timely manner and ALL personal property taxes that I had to pay to them, someone would pick up the phone and make a phone call to verify that I had received the bill for the $59.23 in personal property tax that I owe them. But no, they just sent me to collections. I JUST received the actual bill from Infiniti a few days ago. I would like to just say, Thank you Infiniti and I will not ever consider leasing or buying another Infiniti again! I am not sure why after 6 years they would think that I would not pay the $59.23 in personal property tax that I owe. I paid them thousands... crazy!!

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

Infiniti had the variety I was looking for. Including models, mods, colors, etc. The dealership had many models on hand so I saw the features and models upfront. Going in, I knew what most of the features were but it helps to have them all there and I got to test drive it. There are many versions and upgrades to choose from and the reps were very knowledgeable about everything and answered all my questions about the differences. I went in wanting a 4 door but I got a 2 door and it worked out fine.

2015 Infiniti Q40 + ANDROID PHONE??? RUN! This sophisticated brand is actually worse than their Nissan version of the car... 2015 and you cant stream music from anything except Apple devices?!? Ludicrous... Not only that, but performance wise this car sucks. Loud rattling engine when given power, outdated audio and controls screen, horrible defrost... The list could go on and on. Nissan motors corporation should honestly clean house and figure out a new strategy... Flooding the market with your chintzy product- which severely decreases trade in values for owners, paired with outdated features and technology is one way to lose your following... I used to have Infiniti on a higher pedestal... Now when people ask how I like it or that theyve considered buying one, I tell them this piece of garbage is a base Altima... Buy a Lexus, Acura, Toyota or Honda... Pffttt... Buy a freaking Chevy Cruze for a better driver experience. Way to go Infiniti. You suck.

Re: 2014 Infiniti QX60 – MILEAGE 21213. Let me begin by saying I am a loyal Infiniti owner. I purchased a 2013 JX35 from Infiniti of Lynbrook and every experience with them was professional and delightful. Their customer service was exceptional. The only reason why I went to Infiniti of Manhasset is because Infiniti of Lynbrook didn’t have the vehicle that I was interested in purchasing. I assumed that I would receive the same great service at Infiniti of Manhasset so I took a chance with them. I am sorry I took a chance with Infiniti of Manhasset and regret purchasing my vehicle with them.On December 5, 2016 I visited Infiniti of Manhasset interested in seeing and test driving the above referenced vehicle. I was introduced to Michael ** the Used Car Manager and I explained that I was approved by my credit union and I had an Infiniti JX35 before so I was interested in a QX60. He introduced me to the Sales Consultant Benjamin **. Benjamin ** accompanied me on a test drive and we walked around the vehicle to check for dents, scratches and any other issues the vehicle might have had. It was approximately 8pm at that time and dark outside making it impossible to see all the issues the vehicle might have had.I told Benjamin ** that I was interested in purchasing the vehicle and the negotiating began. Michael ** explained that there was an $850 “Dealership Fee” and was insisting that I allow him to run my credit through his banks. I explained that I was approved and had no reason to run my credit again. Furthermore, I was unwilling to pay the $850 “Dealership Fee” and I wanted to know why he was so adamant in wanting to run my credit through the banks. Michael **s tone changed to an aggressive manner and he started explaining to me that he wasn’t making any money off of me! He said that he had many hits online for this vehicle and didn’t need my sale. I could take it or leave it. He was going to sell that car. He said the $850 is his commission and the Banks give him a kickback with every inquiry. I told him that I was in the process of purchasing a home and that I didn’t want my credit run again and that I wanted to negotiate the car price based on the listed online price $33,489. In the end $33,249 was agreed upon in addition Benjamin ** and I noticed the vehicle had a small dent and chipped paint in two areas and it was told to me that that would be fixed by Thursday December 8, 2016 when I pick up the vehicle at 11am.Moving forward to Thursday December 8, 2016 I arrive at approximately 2:30pm with my husband Marcus **. We take a look at the vehicle and there is dried gum on the back passenger side of the vehicle, the cup holders were filthy with a blue sticky paste and it was apparent that the car was NOT detailed it had been washed but no special attention was taken to present this car to its new owner. A careful review of the vehicle in the daytime revealed that the rims on the vehicle are scratched and dented. I did not notice this discrepancy on Monday December 5, 2016 when I originally saw the vehicle. I explained that I was unhappy with the rims on the vehicle and my husband asked if they could take clean rims off of another vehicle and switch my rims. Michael ** explained that he could not do that and back in the aggressive, condescending, rude tone he had on Monday said that fixing the rim would cost him money and he wasn’t doing that. He said that he would have the rim detailed the same day that he would have the chipped paint fixed. But he wasn’t spending any money to fix the rims because that wasn’t discussed on Monday. I told him that Benjamin and I didn’t see the rims because it was dark in the parking lot and that shouldn’t matter. My husband explained that he could lose the deal over a rim and again Michael ** went on to explain, continuously mentioning that he could sell this vehicle to someone who was not present in the dealership with a check ready to purchase. Michael ** repeatedly expressing how someone else could purchase this vehicle made me feel as if my money was not wanted or needed in your dealership. I was not applying for a loan I walked in with money to purchase this vehicle outright. Your Used Car Manager made me feel as if my business wasn’t wanted. Could it be because I am **? Was he speaking to me in a rude condescending manner because he could care less about his customers? It is unprofessional to tell a customer that you are not making any money off of them! I believe he made no effort to correct the paint job prior to pick up, I believe he didn’t ensure the vehicle was detailed prior to the 11am pick up time, I believe he saw the rims were scratched and dented but could care less because I am a ** Woman. I am sure if I were a ** Woman he would have never spoken to me in the manner in which he did.Michael ** made me feel like he could care less about my bank check. That I wasn’t important because if I was he would have walked through that vehicle himself to make sure that it was at Infiniti of Manhasset’s standard! His condescending tone made me very uncomfortable and I spent the entire evening regretting my purchase and wishing I went back to Infiniti of Lynbrook where I had purchased my 2013 JX35 two years prior.No one should be left to feel like they are less than or unimportant. When Michael ** left Benjamin **s office we heard him telling the other Infiniti employees that we were complaining about the dented rims and that he wasn’t going to fix or change any rims laughing about it like if we were a joke. This infuriated me! He could have at least waited until we left before he chose to talk about us. The Sales Consultant Benjamin ** was very helpful. He test drove the vehicle with me. He went through all of the vehicles features and he explained that he would handle scheduling my future maintenance appointments. I will never purchase another vehicle from Infiniti Manhasset. As a Correction Officer I fully intend on expressing my horrible experience with this dealership to my co-workers to ensure none of our over 9,000 Officers never have to deal with this type of disrespect. I fully intend on communicating with Infiniti’s corporate office and consumer affairs about my experience with Infiniti of Manhasset.

I had my vehicle in at Coulter Infiniti (AZ) for service for recall work on the timing chain. I had to have it towed back into them several weeks later when the car broke down again. They said it was just a loose battery cable. I knew it wasnt but they insisted that it was. They told me it was all fixed and I could take my long road trip to CA without an issues at all. Of course the car broke down as we got to CA and so I called Coulter Infiniti and they said they couldnt help me. I found Orange Coast Infiniti and they helped a ton. I am 1 month later now and still my car isnt repaired. Orange Coast has been awesome and found out that Coulter installed screws in the last repair on the timing chain and it cause the CAM arm to break and oil to leak out. My QX56 needs an entire new long block due to metal in the engine from this faulty repair. I have been talking with Coulter Infiniti for a month now and they wont back the warranty and insist that I have to have my car towed back to AZ to have the dealer that broke my car fix it. They wont honor service warranty for the repairs at Orange Coast Infiniti. I am a month out of my car, rental bills piling up, $2,000 tear down cost at Orange Coast Infiniti to diagnose the cause of the issue and $26,000 repair bill and NOBODY at Infiniti Corporate helping me or stand behind their warranty with their own dealer!!! I cant afford all of this and an attorney already told me it is a losing battle to go up against a car manufacturer. I would be out thousands of dollars without reimbursement from Infiniti. Infiniti Consumer Affairs is a JOKE. They dont help their customers at all. They just cover up for their crappy dealerships!!! I am so upset and in tears over this. I have no idea where to go or what to do.

I was very happy with my car. The Q series has amazing options and amazing quality. It has power windows, locks, and seats. It also has heated seats, mirrors, touch screen navigation, touch screen radio, cruise control, excellent quality leather interior, back up camera, and TVs in rear. It is fully loaded but every option for upgrade is available. It also has big quiet motor and excellent factory warranty. It can accommodate 5 people comfortably. It has lots of leg room and very large trunk. Baby seats fix well, too and so do tall people. I love all the space. I would recommend this type of vehicles to anybody.

I purchased the car and 6 days later the engine blew. Long story short, Patrick ** said take it to Garcia. THE ENGINE NEEDED REPLACED. After 2 weeks I got it back. When I got it back the engine ran but the air conditioner was broke so the next day took it BACK FOR AIR CONDITIONER. Then I had this car for 3 weeks and it overheated. The engine light came on...I havent been driving it. I am going to take it in for repairs again but I am afraid I have been too trusting. Now its been 2 months. I am going to take it in. I hope CarHop/UAC make it right. I have had this car two months and Im afraid to drive it anywhere for fear it will break down. I am taking to THEIR mechanic tomorrow. My warranty is good. Ill have it FIXED again. Hmmm fixed...right.Updated on 07/16/2016: Well its been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL...AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 32 yr who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and Garcia turns it off. I need a lawyer.

I have problem with Infiniti service in Cletendon Hills. Car still on warranty but service...no one admit this car has little bigger problem with alignment. Every time Im dropping off, car alignment is off. It is so bad, right front tire has to be replaced. My question is not how much off is alignment, where is reason why alignment is so much off? Im talking about adjusting four-five times every year. Car is three years old with 23200 miles.

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

It is a nice luxury car - fast, comfortable, clean. Nice smooth drive in short and long distance. Nice exterior and interior. Nice lights in the front and back of the car. 4 wheel drive. Its got a CD player and sleek design. Luxury benz feel. Good for kids and cargo. Lots of room for my 2 dogs for vet appointments. Lots of room for my 2 kids and their toys and drinks and cups. I also like the amount of space for groceries. Theres customizable tints on windows, headlights and back lights, color of exterior and interior. I customize the GPS as well.

They are a liar. Their mentality of conducting business with consumer were very unethical. Ive leased and purchased vehicle from Mercedes, BMW and Lexus luxury vehicle, but my experience with Infiniti service is the worst. They dont honor their words, they mislead you. Theyll be nice to you at first when you are shopping their vehicle. As soon as the documents are signed, money been paid, then you are nobody to them. They only see the money sign on your face. You would think that oh, you got a luxury vehicle from them, their service should be much better. WRONG. Infiniti is not in any level of comparing with Mercedes, BMW or even Lexus. Whoever had already purchase/lease a car from them, good luck and I sympathy for you. Whoever plan to purchase/lease a vehicle from them, think twice and definitely look elsewhere. Honestly, I can wait for my lease to be over. I will never want to deal with them anymore. I will give Infiniti a minus star.

Good variety of cars and large sport utility vehicles. All cars are very nice inside and the finishes of all vehicles are high-end without being over the top. You can easily see that the quality is very good. I have had no issues with any part of my purchased vehicle and there are many features I use on a daily basis. Also, I was able to upgrade my vehicle to include a few must have items for my family. However, I wish there was a third-row seating option for SUV options. Mostly a midsize SUV with the 3rd row would be great.

My Infiniti Q45 2002 with 85k miles suddenly shut off in the middle of the interstate while I was going about 65 mph and carrying my grandkids. I was able to get over into the zone between ongoing traffic and merging lanes and turn on the hazard lights otherwise there would have been a major collision. It was a nightmare. We were stuck there for about ten or fifteen minutes before I was able to get over to a shoulder and get towed. Infiniti needs to recall these vehicles. Were all at unnecessary risk. These vehicles are death traps. My blood pressure is through the roof today.

I bought a brand new 2010 G37 in Blue Slate. Soon after taking it home, I noticed that I was getting chips in the paint. At first I thought nothing of it and chalked it up to road hazards. Well, I must have 50 chips all over the car’s hood, roof, front and rear quarter panels - it’s just crazy. I have never owned a vehicle that chips as easily as this Infiniti. I contacted consumer affairs and was told there were no recalls for this at this time. They told me to bring the car to a local Infiniti dealer for an assessment. The service manager ** at Circle Infiniti looked at it. He said, “Yep, there are chips all over the car.” He took some pictures and told me to have consumer affairs contact him. I just received a call from Infiniti’s consumer affairs who told me that the chips were natural. Are you kidding me? Infiniti sucks and I would never buy another vehicle from them.

Infiniti finance is the single worst company in terms of finance or anyone else I have ever had dealings with. They do not have help for anyone with any hardships. Infiniti of Denver is one of the best dealerships that I have ever bought a car from, but their finance partner is not a part of them and is not willing to work with any consumer. I have lost two children, and my wife had numerous medical hardships, and Infiniti Finance refuses to acknowledge these misfortunes. Even the largest companies in the world such as Citi, Discover, Wells Fargo and et cetera, are willing to work with their customers and Infiniti Financial is not.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

Beware of the end of lease process! First, 90 days before you turn in your leased INFINITI they require a representative from their company come to your home/business and do a 45 minute inspection. Very detailed inspection (our vehicle passed), 40 days after you turn in your leased vehicle you will receive a bill for the END OF LEASE CHARGE which is equal to your monthly payment! We have leased vehicles in the past and never had to go through such a process!

I have a 4 door sedan which seats 5 comfortably. Infiniti has a wide range of models from sports cars and coupes to trucks and suvs. Great engines with lots of power. All wheel drive which comes in handy in the northeast and a very good awd system. Very unique sounding engine along with a stylish new body which they just came out with getting away from the legacy models that have been the same for some time. The upgrades include real leather, nose speakers, sports seats, suspension and engine upgrade. Navigation is also an option, backup camera comes standard.

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

I am the sole owner of my 2005 Infiniti G35, bought in new September 2005 and only serviced by the dealer up until recently when I realized they are ripping me off. Since I have had it I must say it is by far the worse vehicle I have owned. It has an oil consumption issue in which the dealer has pretended to know nothing about or that they have never seen before. Every 1000 miles I have to put oil in it. I have replaced the cockpit because of a fuel gauge issue, which they have claimed to never have seen before (but first they replaced the sensors in the fuel tank). I have replaced the rack & pinon steering, and did I mentioned the only thing they could do is refer me to a salesperson to purchase a new vehicle. I will never buy another Infiniti. I wish there was an advocate out there for people like me when manufacturer does nothing.

I purchased a 2003 Infiniti G35 in 2006. I am having problems as outlined in a recall issued by Infiniti; however, they are telling me that my car is not part of the recall. When I called the dealership, they said that the previous owner had already taken advantage of the recall so if I want the issue resolved, then I have to pay $650. I have already paid for a new air conditioning compressor and a motor for my passenger side window to find out that the issue was with the audio circuit board. The recall said: On some model year 2003 G35 Sedans manufactured through August 21, 2002, the audio and temperature controls may not operate as expected. When using the audio equipment or the temperature controls, the unit may become inoperative. In some cases, this can be corrected by turning the ignition switch off and back on again. In other cases, the unit remains inoperative and requires service by an Infiniti technician.To prevent this condition, Infiniti has initiated a Voluntary Service Campaign to replace the audio finisher circuit board on these vehicles at no charge to the customer for parts or labor. This campaign affects approximately 23,998 Infiniti G35 Sedans in the United States.The notification letter stated: Thank you for your purchase of an Infiniti 2003 G35 Sedan. Infiniti is committed to providing the highest levels of product quality and customer satisfaction as part of the Total Ownership Experience program. Through our product performance monitoring, we have identified that the audio and temperature controls may, on occasion, not operate as expected.To ensure your satisfaction and to prevent any inconvenience, Infiniti is replacing the component that controls the audio and temperature controls on your vehicle with an improved version. Your Infiniti dealer may have already contacted you to schedule an appointment and to have this component replaced, at no cost to you. If not, please contact your nearest Infiniti dealer to schedule an appointment at your earliest convenience.This free service should take less than two (2) hours to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule, or parts availability. If you require alternate transportation, please schedule an appointment in advance so your Infiniti dealer can ensure a free service loan car is available for your use.If you have any questions or concerns about your Infiniti G35 Sedan, please contact your Infiniti dealer or contact an Infiniti representative toll free at (800) 662-6200. If you reside in Hawaii, please call (808) 836-0888.Thank you for providing us an opportunity to ensure ongoing satisfaction with your new Infiniti G35 Sedan. We apologize for this inconvenience.

The steering on this car randomly starts turning left and sometimes right. It is NOT an alignment issue, the car literally makes a left turn if I do not hold on tight to the steering wheel. If I do let go, it will turn left across the highway just as if I turned the steering wheel to make a left turn. A few times the power steering has gone out altogether and that was very scary (if an auto-turning car isnt scary enough). The problem, though regular, is intermittent and the 6 or 7 times I have taken it to Infiniti, they have been unable to duplicate the problem. I have shown them multiple self-shot videos of the car turning by itself but they claim the car is working as designed and will do nothing about it. This IS A KNOWN issue and many others are complaining of the exact or similar issues with this car but it is clear that Infiniti chooses to wait for a few deaths or a class action suit before they do anything. This is my 4th and final Infiniti. I just want them to buy the car back because they obviously do not know why it is happening and they refuse a buyback, claiming the car is operating as designed. Its unimaginable to me since I feel my life is in imminent danger every time I drive it. Infiniti is a BAD company! I thought they were good but they are not. They are fine if everything goes well but when you need them to back their product, they do not. I paid $54,000 for this car, it only has 6K miles on it and it has been in the shop about 7 times and will go back when it starts doing it again. I can only hope I can get it there while the problem is happening because Infiniti is clearly denying the existence of any problem. I feel SO ripped off by this sleazeball company. 54 grand and Im totally screwed! I have contacted an attorney and they will pursue it but I also want Infiniti to pay the price by EVERYONE knowing what a scumbag company they really are. They would rather me die than get my dangerous car off the road. The problem still exists and likely will not go away and neither will I. Stay away from Infiniti!

My first Infiniti was an 06 M45. Love the car. It has performed like a champ for five years with very little maintenance outside of what was scheduled. I liked the car so much, I bought a M35X for my wife, and she too loves her car, and it has performed flawlessly. I now own a M56s as well as the M45. My cars are serviced by Infiniti Of Dayton in Dayton Ohio.. The service staff is top notch, and the Service Manager, Don ** goes above and beyond to ensure that all of my concerns are heard and dealt with right away.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

My husbands QX80 died, couldnt be started, couldnt be jumped (by a tow truck). It was towed to the local dealership. Consumer affairs (another sham) says that something is wrong with the computer and it will be $2700 to fix. This car is a 2015 and under manufacturers warranty and we purchased an extended warranty. Infiniti does not stand behind its cars or its warranty! Buyer beware! I will never purchase another Infiniti again based on this experience!

There are many models the brand offers and is considered a luxury type of vehicle because the brand uses high quality materials. The cars look good, feel good, and drive good. I drive the car when I go to work or to school. It can hold up to five people. If it was any bigger or wider it will be a different car. You could get better seating like leather seats or go with the standard. You could get a better radio installed. There are many options to choose from to match your style.

The first contact with Infiniti was a refreshing change from other dealers. The actual sale process went well. After that it was a complete disaster. The car was delivered 10 days late and in a shocking condition. The paint work had faults on every panel. This ranged from deep scratches, paint scuffs etc to badly oxidized paint because of the protective!, transport stickers. The car was returned to the dealership and they agreed that it was a mess and should never had been delivered to a customer in that condition. At this point I indicated that it should be returned and replaced with another vehicle. The dealership refused and said it was company policy to try and resolve the issues. They arranged for the car to go to a local body shop to have paint work correction. This was after a detail expert had inspected the car and refused to do anything with it as the condition was so bad. He also advised them not to take it to the body shop as they did not have the skills to rectify the fault and in his experience things would only get worse. All of this was ignored and the dealership sent the car for repair. Back it came and surprise! It was in a worse condition than before. The dealership insists that the car is okay, but now they want it back to have more paint correction done? I have also got an email sent from the Infiniti Center to a paint detailer advising that they have had issues with paint, transport sticker marks, etc and have several unhappy customers. The dealership deny this and claim it’s not the same problem as my car and was an isolated case? Isolated... it mentioned every model in the lineup and several unhappy customers, how is that isolated? The car is now booked in again to go to another detailer chosen by Infiniti. I will report back on that work at a later date. Infiniti are in denial that they have paint issues. Their customer service is a joke and are as bad if not worse than some small back street outfit. They actually believe that by getting the car paint fixed they are doing me some sort of favor with no mention of any form of compensation or apology for the terrible state of the car or the complete lack of customer service?! My advice--do not buy anything from Infiniti. They are not focused on customer service or product quality. All they want is your money. There are better options out there.

Infiniti is an overpriced luxury. They make minimum number of models and they all look very similar. The cars look a lot like traditional Honda or Toyota. I own a sedan and it comfortably seats 4 adults. The interior options are ok, but the styling is boring. The color choices are also very standard. The car has all the high end features but the performance of these features leaves a lot to be desired. The stereo options with Boss are nice and the nav system is offered, but the nav system performance is poor. Also, when using the car for kids, the child latch hooks are very difficult to access.

We purchased 2 Infiniti sedans at the same time last year. We were sold on the hassle free prepaid maintenance plan. It sounded like a great option. If you use it, you pay no additional charges, if you dont use it and decide to trade the car, youre able to get your money back...Sounded great and we purchased the plan with both vehicles. However we decided to trade in one of the cars at an alternate dealer about a year after purchase and we returned to Infiniti of Cool Springs to start the refund with John ** in Finance. The car in question was rarely driven and never even reached the first dealer free initial service mileage requirements, so I expected to get the full refund, however I was told its prorated based on time not use of the product, so I agreed to the prorated refund of a product never used. Needless to say, what was supposed to be a 30 day refund period has now rolled into the 6th month of working with John ** who became non responsive at the dealer level and I ultimately had to escalate to Infiniti Consumer Affairs. To date I have yet to receive a refund. Buyers beware of this prepaid maintenance plan if you remotely think youll trade the car prior to the plans full use.

I recently purchased a 2008 Infiniti G35. It was in great condition all around except for some interior paint that was coming off on the inside door handles and on the steering wheel. I figured this was from normal wear and tear and I can live with it. I could possibly fix it up later down the road. Well after having the car for about a month, I noticed that I had paint coming off in my hands when I drove to and from work. I work about 11 miles from my home, only about a 15 min drive. Not far. The paint on the inside door handles and on the steering wheel was a rubber type of back paint, and it was literally coming off in my hands most of the time when I drove. Not normal wear and tear. I did a little research on this problem and it turns out this is a known problem with 07 and 08 and it was fixed in late 08 and 09 models. Great, Ill take it in since Im still under warranty and have them fix it. Before I take it in, I called Infiniti USA, their customer service number, and talked to a lady on the phone and told her about my issue. She told me that she has seen this before. It is a known defect, and to just take it into my local dealership and they will replace the parts. I read about this online and it was the answer I was expecting so I said thanks. The next day, I drove to Tim Dahle Infiniti in Salt Lake City. When I got there, I am told that this is wear and tear and is not covered. I explained that this is not normal wear and tear and is a known defect. He says he can no longer cover this issue, and when Infiniti has done it in the past, it was under a goodwill clause where they do it only for people that have had a long history with Infiniti. The service manager recommends that I contact Infiniti USA to see if they can approve it to be done. Well, I explained that I had already contacted them and they said to just bring it in. We gave them a call again. I get a different story this time, and have to file a request to have a specialist get back to me about this issue. About a week later, I get a call saying this will not be honored or covered under the manufacturers warranty. I specifically came from an Acura TL that I had previously owned to Infiniti because of this lightly better engine specs and on the recommendation of several friends and family members that have Infiniti, but I never had an issue like this with Acura. For a $40,000 car, you would expect a car dealer to honor the warranty that they put on the car, especially for an issue that is well known and documented. They even changed the interior paint in newer models so this problem doesnt happen anymore. With plenty of records online of people having this taken care of under warranty, I find it hard to believe they can do it for some cars and not for all. I am extremely unhappy with how this had turned out. I am hoping Infiniti learns from this and will cover it eventually but well see. For now, I will not recommend Infiniti to anyone again. If anyone knows of a way to convince them to cover this, or any other advice, I would love to hear about it.

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

My 2004 Infiniti FX35s dashboard has bubbles all over it. Its very unattractive. It’s obviously a defect that the company has to fix.

I purchased a used 2004 G35 Coupe about a year ago. Just found it on a lot and loved the look and it had extremely low miles. It looks and rides fabulous. It’s got a lot of go when you need it. For a 6 cup anyway. Got rear ended and not a scratch. The front end got clipped at an intersection and Im amazed at how little damage there was. Seems to be a really well built vehicle. I’d love to get a newer model, but acted pricey for my budget. Maybe someday.

Infiniti Navigation System 2017 North America Map Version X9 - Horrible customer service, do not buy any map updates for these scam artist. I bought the 2017 update version of the Navigation system fully expecting that the newest section of the Grand Parkway SH-99 around Houston which opened in March and April of 2016 totaling over 38 miles of highway to be included in new update. However, to my huge disappointment after installing the new version on my Infiniti it was not. This was the largest new highway construction in the Houston Metro area in the last 20 years. How could they have overlooked a huge project like this? Totally inexcusable in my opinion. Their customer support refused to issues any kind of refund after explaining the situation nor would they provide a free upgrade for the following year release. Dont waste your money or time dealing with these people.

My 2009 Infiniti fx35 always have break problem whenever the weather is really cold. I took it to Infiniti several times, pay a lot of money, but the problem still remain. This problem started 3 months after I bought the SUV. Also, lately when I drive, it sounds like something is beating drum under my car but Infiniti cant find what is wrong with it. I am always regretting spending so much money to buy an SUV that Im not comfortable with.

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking Ive got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, its a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel. This now seems to have gone into a further problem which i have read also from another persons statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly dont even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

I purchased a new, fully loaded JX35 in early 2013 and since then have had several problems with it. First, the entire front panel burnt out as we were getting ready to go on a trip. Then the back lift gate had problems. Overall, not a very good impression. Then I find out that the JX35 is being renamed. Why would Infiniti do that to its customers. Basically all the owners of the JX35 are now at a big disadvantage if we ever want to sell our vehicles or trade it in. I will never buy another Infiniti again. Previously owned Lexus and never had any problems. Will go back to Lexus or Mercedes. Infiniti can change their cars names all day long, it still will never be a true luxury car.

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

In a two-month span of time my Infiniti G37x seem to have sudden and explained acceleration. On the first occasion, I, Mark **, was the driver. I took the vehicle to a carwash. At the end of the wash I was waived forward by the guys who towel dry the vehicle. As I stepped on the accelerator the vehicle shot forward at a high rate of speed. I was surprised but blew it off as a fluke. Approximately one month later my wife was driving the vehicle. She was a red light; as the light started to turn green she moved her foot from the brake to the gas pedal and the vehicle again took off at a high rate of speed. Its not the kind of thing that happens regularly, so its difficult to know if its a real problem or human error. Frankly, after it happened with my wife I was really concerned because she is an extremely careful driver. Truth be told, she drives quite slowly.I would like to have the vehicle checked out and perhaps have the black box read to see if there is a sudden acceleration problem. Im not sure who or where I should go to have this matter fairly examined and if there is an independent body who evaluate complaints of this nature. As a direct consequence the vehicle was involved in an accident (second acceleration), resulting in approximately twenty thousand dollars in damage to my vehicle and additional damage to other vehicles and property. The vehicle went from a complete stop, traveled about 100 feet striking another vehicle at speeds in excess of 50 mph. In the first incident at the carwash, one employee jumped out of the way and I managed to bring the vehicle to a quick stop.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

Purchased a 2003 Infiniti G35 new in 2003. Have had the car for 12 years. 141,000 miles with only basic maintenance required. This car has been fantastic. Buying a new 2015 QX70s. Not sure why all the negative feedback. Infiniti makes a good car!!!

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

I had a helpful salesman and there were plenty of cars on the lot. However, they all looked the same which is not a bad thing but I just needed more variety. I wish they had some newer models also. My car is black with automatic windows. The Bluetooth is nice for playing music. The color is shiny and sleek, and I really enjoy how my color looks. It also fit five people which is standard for a car. That is all the room I really need since I am a single person, but I would not recommend for large families. There werent that many personalization options for my car which is okay because I do not need a lot of the expensive but cool upgrades.

We purchased the JX35 when it first came out in 2012. Weve had a few minor issues related to recalls (gas tank fuel pickup tube re-route and fuel gauge re-calibration). We have also had the same problem with the right front passenger airbag switch. This has been recalled several times, and after the last service inspection the re-calibration of the sensor seems to have corrected the problem. Im not having the shuttering problem with the transmission either. Its the original transmission which performs very well. It appears that the cars manufactured shortly after mine had the new XTronic CVT which seems to be a real problem. My experience with Infiniti Consumer Affairs has been very positive. I had a problem with my navigation unit going haywire (constant re-setting) during a cross country trip. Consumer Affairs made arrangements for me to take the car to a Nissan dealership since there wasnt an Infiniti dealership anywhere close to our location. As it turned out, the problem didnt re-occur until we returned home. Our dealership found that there was an issue which called for a firmware update. Im very satisfied with Infiniti and thankfully havent had the negative experiences as seen on this site.

Infiniti is a great car brand that can help you get to point A to point B whether youre going with a family, solo, or cruising. They have added digital touchscreen maps to help you get the fastest and safest route their system cant think of. Also, the modes of driving fast sport or echo to save gas and help the environment and slow if you are driving in the snow. It has luxurious space for kids to relax in or if you want to go fast, enough room for the driver to feel relaxed as well as the passenger. Even space for 1-4 people. My passengers in the front and backseat have their own 2 cup holders, one in the side door and one in the middle. The seats can be adjusted to their most comfortable and safest spot.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

I purchased a QX56 which is their most expensive SUV. The lights started to fog up after it rained or snowed, so I took it to our local Nissan dealer who told me they would not do the warranty work because I did not purchase the vehicle from them. I called Infiniti and asked what my options were. After 3 calls and 54 minutes on the phone, they told me to go to another Infiniti dealer which is a 12-hour drive door to door or pay cash to have the local Nissan/Infiniti dealer do the work and submit the receipts for reimbursement to Infiniti Canada, who then will decide after the work is done whether they will cover the headlights ($1200 each). I should have bought a GM or Ford product!

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

I purchased a 2006 G35X in February 2012 with minimum miles on it. In October I noticed that my car would blow white smoke occasionally when I cranked up, and it was using a lot of oil in between oil changes. I took the vehicle to the Infiniti dealership for service and I was told by the service consultant that they had to do an oil consumption test before they could do anything else. She never contacted my warranty company about the oil consumption test, so for 5 months they continued to put oil in my car without trying to determine what the real problem was. What the service consultant failed to tell me was that the car had previously been in for the same problem and that they already knew what the problem was.I dropped my car off on March 19th to finally get the repairs done. For 2 weeks they held my car and did nothing to it. I called that Friday to get an update on what was going on and I instantly started getting the run around. Every time I called to get an update, either she was not in or they had not torn my car down or the adjuster had not come to inspect the car. I contacted my warranty company and they said they had emailed the consultant so I called her back and she said she didnt get the email. After some research the email mysteriously appeared. The warranty company denied my claim because of the pictures that the service consultant emailed to them. She told me one thing was wrong with my car, but told the warranty company something else. In the process of trying to extract thousands of dollars out of my pocket, the Infiniti dealership dismantled my entire car. There was nothing left intact but the body. I have been around cars my entire life, even worked on cars before. I have never seen anyone dismantle a whole car just to say that the valves were gummed up. They then wanted to charge me $2500.00 to put the car back together without fixing it. I contacted the dealership where I bought the vehicle and they stepped in and offered to pay for the repairs as a gesture of goodwill. They asked the Infiniti dealership how much it would cost to fix what was wrong and put the car back together and the service consultant told them that the only thing they (Infiniti) would do was put another motor in the car, even though as a customer I said I only wanted the problem fixed and the car put back together. I had to have my car towed away from the dealership which they charged $1300.00 for. It took two trips for the two truck to get my whole car to another facility for repairs. The attached pictures show in detail the condition of my car when it left the Infiniti dealership. The parts were not boxed up. They were just put on the back of a tow truck and dropped off at another facility.I will never take my vehicle to the Infiniti dealership for service ever again. They are in the business of ripping customers off and then lying about it. They have deceptive business practices at the Infiniti of Memphis dealership.

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

The stereo and climate control not working. My Infiniti G35 has issue with Radio and Climate control. I have read that Infiniti had a recall for this repair. After calling and checking with dealer found out my car was not covered since it was manufacture in 2003 Dec. The cars are covered until August 2003. Same problem for which the dealer wants $1500 to fix. Nissan needs to own this problem and fix it.

I am the owner of a 2007 G35. Out of nowhere, my engine blew on the freeway at 60K miles. I have worked on cars my whole life and serviced this vehicle properly. The warranty on it is 6 years 70K and it gave out on the 7th year. They denied my case. I talked with a variety of representatives for a MONTH and got nowhere. I bought an Infiniti with the belief that this was a quality car... What a disappointment. Unbelievable how fixing (or not fixing) an engine for a longtime Nissan/Infiniti customer is more important than keeping my business and the business of every single person I know. Luckily, I regained control when the engine gave out. Imagine if I didnt. Imagine if my wife and daughter were in the car. Despicable. Please contact me before you EVER think about buying a Nissan/Infiniti.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

2010 Infiniti G37x - The transmission was destroyed by the transmission radiator when it allowed coolant to flow into the transmission, flushing transmission fluid. (1) Sudden thump suggested an unseen road hazard. (2) After 2 hrs garaged and 2 miles: trans would slam into gear, surge forward 3 secs after full stop; shifting began clunking; trans would slip into N and engine rev; finally at ~30 miles engine light lit, and only 1st gear worked. Repair costs = estimated value of vehicle. Separate Review to be submitted on Jim Coleman Infiniti (Rockville, MD) and Infiniti USA.

I purchased a 2014 Infiniti q50 in February 2014. It FLOATS/DRIFTS/TRAVELS across lanes BOTH directions even when the steering wheel is level and straight. I notice it more on the freeway however, it does it in the city as well. I took it into the dealership in May to have the issue looked at by the local Infiniti dealership. They say they cant find anything wrong. I took it back to the dealership again in May 2014 (Memorial Day weekend) and wanted a Master Tech to ride with us, he rode with us and saw the issue more than once however, decided that it needed an alignment which is crap (It wouldnt travel in both directions!)!! The car had 3000 miles on it and needed an alignment??? Ok so, they did an minor alignment but, it still drifts/floats and travels across both lanes without any help. I have to constantly actively steer the vehicle to keep it in the lane! My local dealership tells me that they cant find anything mechanically wrong with the vehicle. I was told by the local dealership Manager that they were instructed by NISSAN/INFINITI Corp NOT to work on my vehicle until the Infiniti engineer comes out to drive the vehicle on 6/24 however, based on all of the negative comments about, I doubt that he will help me. Do I hear Class Action?? ? I traded in my 2008 Infiniti G37 Coupe that I had bought used and NEVER had any problems with for this piece of crap! My Intouch Apps have never worked correctly. The backup camera doesnt work until you put the car in reverse 3 times, my dual screens have locked up 5 times and will not correct themselves unless you pull the vehicle over and turn off the car and turn it back on. My Oil & Filter light came on at 3499 miles and the first Oil/Filter change isnt until 5000 miles!! ! I DO NOT FEEL SAFE IN THIS VEHICLE!! I have told the dealership Manager and Consumer Affairs that I DO NOT feel SAFE in this vehicle! I purchased this vehicle because we are having another grandchild which means that her car seat wouldnt fit in the coupe. I WILL NOT ALLOW MY granddaughters or my pregnant daughter in this vehicle!!!

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

My car was stolen. The insurance company sent to Infiniti more than the car was worth and refuses to give any money back, even though I put a large downpayment. Horrible company!! Thieves!! Everyone knows a car depreciates as soon as you drive it off the lot. Do not lease through Infiniti ever.

I purchased a 2013 M37S. I needed brake pads and rotors at 9,000 miles then rear brakes at 13,000 miles. Now I need brakes again at 22,000. This is ridiculous and unacceptable. I have owned many cars in my life and this is the first time I have ever needed brake repairs at this rate. I will never buy Infiniti again and I also own a QX60. I am going back to LEXUS.

I contacted Infiniti Complaints from 2007-until 2014 about cracking dash G35. I was always told it was not a recall issue. As of 2014 finding out other Infiniti dash boards are being recalled, I called again and demanded that they give me a complaints ID #. My car has been garaged both at home and at work. They are turning a blind eye that many consumers are having problems with their dash boards and have nowhere to turn. When a consumer calls, all of us should have had #s issued years ago as this left no record. I would have bought another with better service.

I have a 2005 Infiniti fx45 with a blistering/bubbling dashboard. Contacted Infiniti, they say they no longer can fix the problem because they send a notification to all the owners back in 2010 and the warranty was extended until 2013. My Infiniti was purchased on 2010 and I was never notify of this issue. What can I do?

I regret the day I ever set foot on an Infiniti dealership lot. In 2008 I purchased a 2008 FX35 SUV and have experienced way too many issues to write. The carpet did not wear well & holes began to appear, the dash bubbled & was recalled, my cup holder cover has broken, the middle compartment cover has broken, the hatch became non-functional. Brakes dont last more than a few months before they have to be replaced. Now the motor that controls the driver seat has stopped working. I only have 57k miles on this vehicle & it is literally falling apart before my eyes despite how much Ive taken excellent care of it. Im so disappointed & encourage EVERYONE I come in contact with to NEVER purchase an Infiniti. This is my 2nd Infinifi purchase , but NEVER AGAIN!!!!! There is no such thing as service after the sale with Infiniti. You are just stuck with a SOUR LEMON.

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

Why wont Infiniti stand behind theyre product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I dont understand why Infiniti wont help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

OK, its now been 14 months and still no apps on my 2014 Q50, which were advertised and promised (not as a new feature, but an included feature that was in all of Infinitis literature and sales brochures). I would have made a different decision about leasing this car if Infiniti had said these are apps that may be available someday. I would like my lease cancelled and the car taken back. I will eat all the money that I put down. That is a relatively inexpensive thing for Infiniti to do. If not, I will be starting a class action lawsuit and even if it doesnt go anywhere the publicity and all the social media posts will be much more expensive for Infiniti in the long run. Or I will just go to small claims court. This will be easy for me, but still require Infiniti to spend more in billable hours than it would for you to spend a few thousand taking my lease back. Kevin in WV, how do I email you? I want to join a suit.

I like a nut not only did I buy one Infinti (QX60) but I bought the second one, a G37. The QX60 a week after I bought the Gas gauge was reading Zero mile with a 1/4 tank of Gas. I got told it was bad gas, then I was told Im driving down hill so that affects it. Then I was told the Infiniti corporate had to assess the SUV. It took them 2 tries and they replaced the entire Gauge system. Then I had issues with the Transmission. Took it countless time and they kept saying that the software needed to be upgraded. After filing a complaint they replaced the Trans and it took over 9 months to get it done. Then I bought a G37 certified. I thought buying a certified would get me a better value and it would be reliable. It started to leak Differential fluid. Was told the Diff overheated and it leaked fluid. Then the Tires got a nail and they refused to fix them, when they said that it was covered under the maintenance. I have to say the SERVICE FROM INFINITI IS POOR AT BEST. IF YOU CALL INFINITI CONSUMER AFFAIR AND GET AMANDA HANG UP and wait the 30 days and get someone else. If you ask for a manager and Tommy. Hang up as he will give you lip service. Buy a Lexus or Acura!!!

Purchased a fully loaded Infiniti JX35 FY13 and owned it for just over a year. Someone pulled out in front of me and ended up hitting them in the back of their vehicle. My Infiniti ended up with damage to the front bumper, hood and right quarter panel. I dropped off the vehicle to be repaired in October 2013 and now I sit here writing this article six weeks later after getting into a conversation with both Infiniti and Courtesy Collision auto repair. Essentially, I am in a circle jerk as both parties keep pointing fingers at each other over a part from a company called Hunter which is required to complete the calibration of my car. The repair shop states car was done two weeks ago and cant complete the work until Infiniti supplies them with this sensor. When I check with Infiniti, they told me I was the first person in the USA to have a front end accident with this vehicle so they didnt have any of these parts available yet. I find this unacceptable that a luxury vehicle mfg can not repair vehicles they have sold a year after first customer shipment. I am also surprised I am the only person to have had an accident in this type vehicle. Either a testament to the safety of this vehicle or really bad luck on my part. It now looks like I will not see my vehicle until early 2014 (3 months). There is no guarantee since Hunter cannot provide a solid date for delivery of the item. Infiniti wont help me, auto repair shop wont give me vehicle back because systems in the car can go haywire without this part so here I sit making payments and losing precious time on my warranty! Bottom line: if you end up in an accident in your JX35, they cannot repair your car. Buyer BEWARE!!!

We buy this car if we paid for a cheap nice car. Its only good way to travel around the world and pay insurance for this. Otherwise it isnt a overpaying. Its a four seat car with nice comfortable seat of black type of car and it helps seat more people in a car per travel without stress. Appearance of a car just looks pretty normal and pretty depending the bright shine and coolest looking function.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

Ive never heard of a car company that likes to screw their customers as much as the Infiniti car company. Before buying any Infiniti thats before 2021, you should know that if you get one with a panoramic roof it doesnt open. Who invest money in a panoramic roof and doesnt allow it to open? You should also know that if you ever want to get Apple CarPlay, or whatever the Android version of that is, you cant. Infiniti decided to be the only car company that would not allow compatibility with any aftermarket product. If youre OK with all of that, then its a very beautiful car. If beauty is all you are looking for and not a car that actually makes sense or a company that likes their customers, then this is the car for you.

Infiniti offers various models of cars that can fit the needs of a wide variety of people. They have SUVs, sedans, etc. Not only does Infiniti offer normal gasoline-powered cars, they also offer a hybrid of gasoline and electric fuel in order to help the environment. Infiniti has very green models. The appearance of their cars are very luxurious and definitely are appealing to the eye. The outside paint is sleek and shiny while the inside interior is soft and comfy. The overall design is smooth. The features of this car include computer controlled dashboards that allow a driver a new level of safety. There are also many options for Infiniti for personalizing and upgrading various features of the car. One can easily change the color of the interior and with the dashboard, set various messages and programs at certain times. The passenger capacity of Infiniti is perfect for huge families too. There is plenty of space for people to sit comfortable along with much-needed storage space for various things such as books, backpacks, supplies for vacations and etc. messages and programs at certain times.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

Unhappy Customer here. I purchased a 2006 Infiniti FX35 back in Jan of 2011. Everything was all good until the dashboard started to bubble up and began melting on me. After about a year of this disgusting dashboard, I go to park my car at a restaurant, right next to another Infiniti fx35 and their car had the SAME EXACT ISSUE. After consulting with its owner, I immediately thought this had to be a widespread issue. So I began searching online to find what is the cause of this and to see if it is covered under Infinitis warranty. Turns out it was. It was the weekend...I waited until the following Monday to call. That Monday I called Infiniti Consumer affairs. They denied my repair request because it was out of warranty. But here is the kicker, it was only 3 days past its warranty date and it was still denied!This is not fair. I was never given notice about the wide spread of defective melting & bubbly dashboards. Nor was I ever notified that it was covered under warranty. This is also a safety concern because when I drive it gives off a glare, which makes it hard to see on the road. When I called for an estimate to see how much it would cost, I was told $1600 to repair. For an Infiniti manufacture defect.Why am I responsible for repair cost when it is only a few days past the warranty expiration date? I have signed up for recall notifications from Infiniti when I first purchased the car. Why was I never notified that I could get the dashboard repaired? This is unfair, and it is un-American. I want justice, not just for me but also for every FX owner out there that is rolling around with a bubbly & melting dashboard!

Tens of thousands of G35 sedans and coupes experience gradual failure of control of both radio and HVAC. Eventually display boards go dead and heat/AC revert to a default mode. Initially the radio may still be controlled via the steering wheel. In 2003 Infiniti published a service bulletin for sedans only... More than 23,000 vehicles affected. At that time a finishing board was blamed... Its cost was $114.00. Infiniti is now unable to tell me whether the problem relates to the finishing board or the radio itself. So they now charge $754.49 for the finishing board, and $600.00 for a reconditioned radio that they admit may well fail again. Labor quoted $188.00 to R&I the radio and board. Repair total: $1650.46 for a system that was poorly designed.Even if the company does not feel responsible to pay for the repair, they might have made the customers options as painless as possible. Instead they kicked the price up on the board almost seven-fold, and are unable to advise their customers whether the problem is in the radio or the board. So you are expected to replace them both. A complete failure in customer service. I own a G35 6-speed coupe and an FX35 and will never purchase an Infiniti product again.

Infiniti is a reliable and safe luxury car. It has leather interior, tinted windows, gps, Bluetooth, DVD player, cruise control, auto start, sport mode, roomy trunk, fast automatic seats & mirrors, great paint job, nice rims and tires, spoiler, heated wheel and seats, automatically unlocked keyless entry, Onstar, cup holders and adjustable reclining seats, safety belts, air and heat dual controls. Its also roomy for front and back seat passengers.

I purchased my 2013 JX35 in August 2016 from Infiniti South Atlanta with almost 50k miles on it. I received the pre certified warranty was not offered any other warranty on the car leaving with the impression I did not need any other warranty. I have brought my vehicle for the required maintenance and oil changes. I received calls monthly asking if I would like to trade my car in because of low mileage and excellent condition of the vehicle. The answer is always no. Fast forward to December 2018. My driver side headlight goes out. I take it to the dealership to repair. There is a leak that has caused the headlight to go out. It is not covered under the warranty. The cost is 2k parts and labor. I was beyond shock.Today, I called consumer affair to discuss this defect and obtain some type of assistance. She took my information down and placed me on hold for about 5 to 6 minutes. She came back and stated that I do not qualify for Goodwill assistance because: I have only owned by vehicle for 2 years. I have only spent roughly $500 with them. I have only had 1 Infiniti vehicle. So basically, they refuse to help me because I have kept my vehicle in great condition and only needed to bring it in on the required maintenance schedule and regular oil changes. I asked to speak with someone else. She pretty much told me the buck stopped with her. I will never buy another Infiniti again. Horrible, horrible!

I bought a JX35 in September 2013. I had 5000 miles on it when the transmission began to shutter and shake between 15-20 mph. We took it back to the dealership twice before they agreed to replace the transmission. Then it started making a jarring motion while driving at any speed. It feels like it wants to stop while driving 60 mph. We have taken back to infinifi and were told it is now the new transmission. We also had to have the AC motor blower repaired. I have owned the JX35 for 9 months now and I do not feel safe to drive my family around in this vehicle. I was told the tech would have to call Infiniti on how to handle the transmission this time around. I have made a complaint with Infiniti Consumer Affairs but have not received a response yet. I paid a pretty penny for a car that is not safe to drive. I also had to bring it in for an airbag sensor recall in the passenger side seat.

Inifiniti has cars for every lifestyle, in all sizes and colors. From sports cars to SUVs they will find the right fit for you. They have beautiful features and amazing upgrades. The base models are amazing alone, but when you get into personalization you can make your vehicle as luxurious as you ever imagined. Sunroofs, power adjustments, automatic starters, and thats just a few! I went with heated seats and steering wheel, chrome rims, and winter tires! My favorite upgrade on my vehicle is the backup camera. This safety feature is a potential life saver. Basic models and luxury upgrades will keep you coming back for more as lifestyles change! I drive a two door coupe, so my vehicle only fits two passengers comfortably. However, if I choose to upgrade to a larger vehicle finding something of size would not be an issue at the same distributor.

According their own contract on July 20, 2011, it was 59 payments of $359.02. I continued to pay due to 6 deferred payments and applied interest for another year as that was all that the finance company would allow. By February 4, 2012 my contract matured and no more money was able to be taken from my checking. By law, the contract state my final payment should be $359.02. I paid 66 months of payment and was told if I didnt pay $2,508.60, they would charge off this account and I will never get this title. I have explained that I’m on Social Security Disability. This company put this on my credit report and has made it impossible for me. By February 17, I was done. I had just received their notice on February 7, 2012. All of this information can be proven. I have all my statements and payment history. Please help me to understand why I am being treated in this manner. Thank you for your consideration on this matter.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

Im in the used car business for over 30 years. We sell on average 60 cars a month. I bought this vehicle 6 months ago for my wife for her birthday. She rides in the same car for 2 years or more as I do too. I noticed online that Infiniti has had a big problem with 2012 Infiniti QX56 white and some consumers are getting Infiniti to fix them. We took hers to the dealer last week. They kept it for 3 days. Then they called and said that there was nothing they could do. the vehicle was 1 owner with no accidents when I purchased it for her. Im sure they refused because its not titled in a individuals name.It would be one thing if I had it on my lot to retail. I have a lot of friends call me and ask whats a good vehicle to buy. Through the years I have taken many vehicles to new car dealers cars that I bought to sell that they did customer satisfaction work on. After this Im done suggesting Infiniti automobiles and I will tell them all how I was treated by them. Also there is a class action suit in the works over this which I will be joining against my good judgment. Lawyers always get the money but I want Infiniti to pay.

I leased an Infiniti JX35 on July 13, 2013. I absolutely loved the vehicle up until February of 2015. In February, I noticed the brake pedal would occasionally sink down almost to the floor when stopping. The pedal would also from time to time start sinking down when I was stopped at a traffic light or stopped In traffic. The car would start to roll if I didnt continue to apply more pressure to the pedal when I was stopped. The real concern was that the brake problem was intermittent, it didnt happen consistently. In February 2015, I took the vehicle to the dealership and they said there was a problem with the Master cylinder, so they replaced it. Upon receiving the car back, the brakes operated normally for only a week. After one week the brake problem returned. I called the dealership and they asked me to bring the car in as soon as I can, so I did in March 2015. The dealership claims they could not get the brakes to repeat this problem. I was now even communicating with the shop foreman, who said to me one time he felt something happen similar to what I was saying, but it happened only once. I went back and forth with the dealership in March. In April, they received authorization to change the ABS controller. After changing the abs controller, the brake problem appeared to be gone. The brake problem returned again in August of 2015 and again of course it is intermittent. It doesnt happen when Im stopped anymore, it just happens when Im stopping. If I dont continue to increase the pressure I apply to the brakes when they sink the car will not stop. The dealership took the car in, kept it for over a week, changed the brake pads and said they could not repeat the problem. They even told me at one time that this is the way the brakes operate on these vehicles. I immediately responded by informing them that these brakes did not operate like this the first 1 1/2 years I was driving it. My daughter drives my car frequently and she even came to me and asked me why do the brakes get so soft occasionally. I chose Infiniti because of their advertised HIGH standards of excellence. Theyre supposed to compare in quality to Lexus, Acura and Mercedes. Well, Ive owned 3 Mercedes in my lifetime and their customer service and quality is second to none. My face to face customer service experience with KM Infiniti has been good, however, they have not been able to fix the issues with my JX35. The quality of this vehicle is on the same level as a Nissan. Not only have had issues with the brakes, but Ive had the rubber gasket on the roof rack come loose, Ive had to replace the driver side sun visor.I chose this car because I wanted a car I could depend on when my grandchildren get into it. I wanted a car I could have confidence in for safety. I have just about every option available on this car and thought it would be a safe car for my family to drive in. As it stands now I am extremely dissatisfied with this car and it doesnt appear Infiniti knows how to fix it! This car is a Lemon!

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.I was told by Infiniti of Orland Park Pros that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the cars life was over due to the 130,000 miles I had on it.In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

My 2015 Infiniti Q70 is not what I expected. Sluggish transmission, bad on gas, and my car has a rattling sound. I have 11000 miles on this car. The Q50 is a better car. I took my car back to the dealer for the 4th time and Im still having a railing sale. This should not be happening at 11000 miles.

Infiniti qx-30 all wheel drive 203 hp 2.0-liter turbocharged engine 7 speed, Infiniti qx50 325 horsepower 3.7-liter v6 engine rear hatchback, Infiniti qx56 SUV 400 horsepower 5.6-liter v8 engine full-size SUV. Infiniti qx56 full-size luxury SUV fits 7 - 8 passengers, 20-inch wheels, xenon headlights, tri-zone climate control, ventilated front seats adaptive cruise control, high-tech safety controls. The optional features include active suspension system, twin screen rear entertainment system, 13 speaker bose stereo system, heated front seats, sun or moon roof, and rear view reverse camera. Also, this luxury SUV large to fit 7 or 8 passengers, power folding third-row bench seat, very comfortable elegant cabin leather seats heated, optional Bluetooth and USB ports.

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

The model we own and have for sixteen years is Q45. It is the best car we have ever owned with never a mechanical problem. It is a beautiful car as is all their models. Being an older model, it doesnt have the modern technologies as newer models, but what it does have is sufficient for us. We bought the car right out of the showroom without adding any upgrades. I am sure if we wanted to wait, we could have added upgrades but it was fine as is. Our model is a five passenger and gives us plenty of room. Now that we have grandchildren the car seats fit very well and the kids are very comfortable.

I bought a new M35X in 2010. I live in Ohio and I bought the AWD version to drive more safely in our winters. The car came equipped with Goodyear RSA tires. I bought the car in April and everything was fine when on flat dry roads. If there were uneven surfaces the front end trembled. When wet, the car had no traction despite being AWD. In winter, it was dangerous to drive and tended to rotated when on ice or snow. It had no traction. I complained to the dealer, Infiniti of Columbus, about the problem and after a test drive, they said nothing was wrong. I tried again, explaining that the car could not accelerate in the snow even with traction control on and would go into slides at slow speeds. The dealer was no help so I complained to the next level. The short of it is that the manufacturer did not care. The Infiniti representative said everything was normal. I started reading message boards and found that others had the same problem. The solution seemed to be tire replacement. The message boards suggested Michelin Primacy MXV4 tires. I tried once again to get Infiniti to do something but was turned down. I purchased the MXV4 for this winter and it solved all of my traction, steering, and trembling complaints.I know there are other 2010 M35X owners suffering the same problems. For your own safety, buy a good set of all season tires. You will be amazed at the difference and get furious that Infiniti put a tire on the vehicle with those performance characteristics. I guess there is a reason why Infiniti is a third tier luxury brand. Customer care is non-existent.

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.