This is the worst experience. Im having a complaint regarding the purchasing of a car. My sales consultant is not providing me feedback nor is he picking my calls. All my payments are clear and Im not getting the delivery of the car. There is also an issue regarding the vehicle number registration. I want someone to resolve my problem a.s.a.p.

I bought a Hyundai Elantra in 2007 with a three year warranty. Within the first two weeks, the indicator switch had to be replaced. This happened again over a period of a year and now that the warranty has expired, the indicator only works manually.Approximately 8 months after purchasing the vehicle, we heard a grinding rear noise, especially when reversing. It was very noticeable. I am an Estate Agent and it was embarrassing. The local mechanics examined the car and after saying that they knew exactly what they were doing, replaced the rear disk pads and callipurs, etc. with the approval of head office. A week later, the noise was back. I took it to the local supplier but they could not find the fault. My husband kept on saying that they should look at the release bearing and they ignored it. The car was eventually taken to Johannesburg, and a week later, I was informed that it was the release bearing. Remember, this was over a period of a year. They replaced the release bearing just before the warranty expired.All was fine for a few months and then we heard a noise in the engine. I took it in and was told that the valve lifters had to be replaced at a cost of $4,200.00. I phoned head office but they replied that it was out of warranty and not their problem anymore. The day we collected the car, we noticed that the noise had not disappeared. Fortunately, our car was at the wash bay when the workshop exploded (not so sure it was fortunate). The mechanic who released the car to us admitted that there was a noise, but seeing that they had no equipment, nothing could be done about it at that stage.When they arranged for an alternative workshop and the proper equipment, I took the car in. To my utter amazement, they phoned me a day later to tell me that the oil pump, timing chain, and tensioner had to be replaced at a cost of $10,000. Fix one thing and another one appears. What guarantee do I have that this will be the end of my woes and that the problem has been diagnosed properly? I spoke to the Manager, Ben, and told him that I wanted a second opinion and that I would take the car to Bloemfontein. He agreed with me and told me that a car with 70,000 km on the clock should not have all these problems and that I should take it further. I was really excited when I received my brand new car but now, I feel like setting it alight. My husband is so frustrated that he just wants to get rid of the car. We listened to an engine of a similar Elantra - what a difference. My brother in law had an Elantra which clocked 600,000 km and it hardly ever had any problems and that is one of the reasons why we bought one.Let me just say that the local supplier and his staff had always been helpful and friendly, but they can only help to a point and after that they have to abide by Imperials Rules. I will not stop until something is done about it.I appeal to you. Please see what you can do for me.

Worst vehicle ever!!! The engine seized at 90,000 miles without warning. Now at 92,000 miles the steering column is shot. My mechanic found that the steering coupling among other components were basically shredded. He replaced the column and brought it to Hyundai of Metairie to have the electronic steering reprogrammed. The Hyundai service dept. will not do it. They want to replace the column again. They say the car isnt drivable. It was driven to them.

I went in to take my 2011 Hyundai Sonata in for my lifetime warranty oil change at 7,500 miles. When I picked my car up, Thompson Hyundai charged me $25.96. They said they rotated my tires, which had to be done in order to keep receiving the warranty and the oil change was free.I feel as though they charged me for the oil change. I am very unsatisfied with Hyundai. I feel that every time I take it in for an oil change, they are going to charge me for something else due to the customer having to follow, at a minimum, the factory maintenance guide in order to receive my warranty.I own two Lincoln vehicles that get free lifetime oil changes. When I take these cars in, they change the oil, rotate the tires, and wash the car; all for free. I understand when the car starts getting older and the mileage starts increasing that they are going to be charging me for certain maintenance services. But I feel as though they are ripping people off and they are not giving free oil changes as they said they were. I contacted three people at Hyundai about this issue and they keep telling me that this is their policy.

We were prepared to pay cash for the car on 12/31/11, but we were told that we would get $500 more off the car if we financed and then we could pay it off. So before we received the coupon book, we sent in an estimated amount for the purchase price plus estimated interest. The next month we received a bill for $11.23 for the difference of additional finance charges which we paid. For the past week, the autodial collection people have called us at least 15 times (over 5 times on 3/26), looking for the monthly payment of $839. Finally, my husband was on hold for over 20 minutes waiting to speak to a supervisor who said our account was paid in full. We have continued to get calls since then for the same thing. On 3/37, we got 2 more calls. I am not that happy with the car to begin with. The gas mileage is way under what was represented. After the experience with the finance people, I will never buy another Hyundai. Also, the phone representatives were rude and the auto-dialer put us on hold several times after we answered the phone. What kind of customer service is that?

My Hyundai is a great low maintenance car that has good gas mileage. The size is just right without being too big. The interior is spacious with cloth seats which are preferable in the hot south. Seating was still roomy and I also liked the storage space. It was in silver tone which was also better for this climate. I chose model based on consumer and technical reviews. The price was just right for my budget and it came with roof rack. The Hyundai models are much improved these days. I think Hyundai has come a long way in building reasonably priced and sound vehicles that are dependable.

I was sold a new lemon 2010 Hyundai Elantra with a defective electrical system. If the car is not started every day, the short in the car runs the battery down. This has happened 4 times already.

I complained that the tail lights were repeatedly blowing. To fix the lights on one side, I was told water was leaking into the housing because the car had been hit. The sonata has never been hit. I was told the housing had melted from being burned on the other side. The Santa Fe, the clicker has never worked telling me they have to replace the horn.

While driving down a busy highway, my engine went out. After having it towed to the local service department I was told it would be two weeks.. 8 weeks later my car is still not fixed and every week they tell me they dont have time to get to it. I can no longer afford a rental and I am in jeopardy of losing my job, I am to travel between three locations and can not possibly do that now. Today I received a recall on my engine, how are they just now sending me that??? I can not believe I am being treated so poorly. How is it that a company can sell you a piece of crap and then give you the run around on getting it fixed..

The paint is peeling of my 2009 Sonata. The dealer said that there is a 36,000-mile warranty on paint. This car has never even been through a car wash and has had excellent care. How can the paint be coming off of a new car and the dealer will not repair the damage?

My daughter bought a 2013 Hyundai Azera with 33K miles on it. It just came out of warranty and within less than 2000 miles over warranty limit, her car needs a timing chain. She has diligently kept this vehicle well maintained, has all the service records to prove so. Hyundai knows and is fully well aware that there are issues with both the Azeras and the Sonatas regarding the timing chain, yet they refuse to repair this issue or even offer to cover a portion. Will not ever purchase another Hyundai vehicle again and I was just about to get one for myself, nope not happening now!

I purchased a 2013 Sonata in October of 2013 and could not have been happier with the car the first 18 months of ownership. However, in June of 2015, my cars hybrid alert came on when I put the car in park and the car locked up and would not turn back on again. I had to have it towed to Sacramento Hyundai where they kept it for the day, then gave it back saying nothing was wrong with it. Two days later it did this again and again, would not turn on. I had it towed to Roseville Hyundai because this was where the hybrid specialist worked. In the end, I ended up bringing my car to Roseville Hyundai (about 40 minutes from my house) a total of 4 times. Each time they fixed something on the car but the car was never actually fixed and would break down again 1-2 days after I got it back.During this whole time wasting process I was always put in awful stock rental cars after having to wait at numerous car rental shops after I was told by the dealership that there would be a rental waiting for me (there never was). I have had my car sitting at the dealership, untouched for over a week with no contact by the dealer while they decided (or corporate decided) what they wanted to do next. I was told time and time again that this was a one in a million occurrence, that these things NEVER happen with new Sonatas. After doing my own research on other new Hyundai owners experiences, I beg to differ. It seems like these things happen quite often with the newer Hyundai vehicles. Hyundai Motors eventually decided to stop allowing the dealership to spend any more money trying to fix my car (the dealership was not allowed to swap in a new transmission or engine). So they ended up just turning off the alerts - they didnt tell me they did this but it is quite obvious this is what happened since the car is running the exact same, power and acceleration issues, just no more hybrid alerts. Kinda suspicious. So once I got the car back this final time I began dealing with corporate which has been the worst experience I could have ever imagined. I talked to a live person probably a total of about 4-5 minutes throughout the whole lemon law process that began at the end of August.Leaving a message with Hyundai would result in a call back in 5-7 days. It took the representative over a week just to ASK the dealership for my repair records. And then a couple more weeks before she sent everything in to corporate while I was calling her constantly trying to get updates on the whole process, only to be ignored.. They have a certain number of days that they legally need to respond to lemon law cases and they definitely push this to the very last day. I figured driving a dangerous car that was now having issues getting onto freeways and accelerating from traffic lights would get them to respond to my concerns quicker, but they could have cared less. Once I finally received a letter. I was offered a buyback, not a replacement since this is not required by law.Hyundai only does exactly what is required of them by law (quite often they dont even go this far I have heard) so that they are able to pay as little as possible for the broken car that they sold you. This awful experience that I have been going through should require some sort of human response from the company instead of just 1 actual semi-informative voicemail from the representative (just saying that they would not be giving me a replacement vehicle) and ONE letter from corporate.This letter with the buyback deal had no actual numbers. It just stated that I would be charged some mileage fee for each mile I drove the car (that I had to research myself to figure out since no one from Hyundai actually talked to me). That they would not be reimbursing me for any money that I put into the car... So too bad you loved this car and did everything you could to keep it running properly and looking beautiful... And that I would be charged for any damage to the car. Then they asked me to sign and send it back to complete the process. How do I know what they consider damage and how much theyll charge for it? On top of that, all the extra money I put into the car would be ignored - tinted windows, 4 brand new tires I purchased just a week before all this went down, the $400 maintenance at 35K that Hyundai forces you to do so this warranty can be upheld, etc. On a more personal note Hyundai could care less about the time, energy, and work time lost in this whole process to drive the broken car back and forth to Roseville (when it was driveable) and all the time spent at rental car businesses... The mileage penalty being forced on me causes the $350/month payment to basically go towards borrowing this car for 2 years when I had wrongly assumed that I was in the process of purchasing the car and that my money was going somewhere, and now I am left with nothing. The buyback that Hyundai offered would not even cover my down payment I had made on the car, let alone the monthly payments for the past 2 years. In the end, I would love for this company to just fix my car or give me a car that actually works. My family and I have owned Hyundais for years and have loved the cars and always said nothing but good things about them.But this is our first new Hyundai and we have never had to deal with the actual company until I unfortunately purchased a lemon. The Hyundai corporation is horrid to deal with and does not care about the satisfaction of its loyal customers. I should have researched the reputation of this company before purchasing the car but naively I had faith in Americas Best Warranty to take care of me if anything should go wrong. Reading other peoples reviews on this company and how they have dealt with consumers and their warranty it seems as if this happens quite frequently. Hyundai will do everything in their power to get out of honoring their warranty and if state laws force them to do something, they will be sure to do as little as possible no matter what their loyal customer has gone through. This will definitely be the last Hyundai I ever waste my money on.

Purchased new 2009 Hyundai Azera Limited. Tired of being misrouted by the factory navigation system, I tried to order new map software from MapnSoft following the instructions in the Owners Manual. MapnSoft wrote back that the radio you have is manufactured by LG and the contract between Hyundai and LG ended 2 years ago... we do not have any update to offer and we do not foresee being able to provide an update in the near future. I called Hyundai Customer Service and was told they couldnt do anything and to see a Hyundai dealer because I bought the car from a dealer. (What in the world is wrong with that logic?) Ive seen similar complaints on the Azera forum from 2009 and 2010 Azera owners and I think its wrong for Hyundai to prematurely end the contract they had to keep their navigation systems up to date.

Front bumper falls off very easily on Sonata - Be very careful when pulling into a parking spot with a tire stop installed like most handicapped parking spots. I went about 2 inches too far and heard a scrape on the tire stop. I backed up slowly, and it pulled my front bumper off the car on one side. I pushed it back into place and taped it up to drive home. They are the cheapest little plastic devices that hold the bumper on the car, and once they break (according to my dealer), you have no choice but to replace the whole front end of the car ($1,104.00). When speaking to the body shop for Hyundai, they explained that Hyundai used to warrant this problem, but there were so many that they quit doing it. They said they had replaced over 25 of these recently. I went through all the Hyundai customer options, but they would not help in any way. There is nothing to keep this from happening again except being very careful when you park. I will never buy another Hyundai again because of this. Very cheap manufacturing and possibly dangerous. I hate to see this happen with our car companies. I never had this happen with any other car in the last 50 years I have been driving. Just an additional note, there is not a scratch anywhere on the bumper except underneath and nothing broke or cracked except these cheap fasteners which are attached to the bumper. Some of the other plastic parts under the bumper have to be replaced as well. Hope this helps others, and I wish I knew about it before I bought this car.

I purchased a 2013 Hyundai Elantra GT new, and have driven it for four years, putting about 70K miles on it. Based on my multiple bad experiences with this car, I will never again purchase another Hyundai vehicle. First - as is well known, the true MPG is nowhere near the marketing claims made by Hyundai (and there is an unresolved class action lawsuit underway to address that). Then I had a problem where the rear quarter-panel window trim fell off - fortunately I found a TSB published on the internet about that, so Hyundai fixed it under warranty. If I hadnt researched the problem and printed out the TSB, the dealer would have charged me $$$ for the repair.Then most recently I had a problem where the clutch started chattering/slipping. My mechanic discovered that the transmission input shaft seal was defective/leaking. Even though this is covered by the Hyundai 10 year/100K warranty - Hyundai refused to honor the warranty and pay for the repair. I cant wait to trade in this car, and kiss Hyundai goodbye forever. If you are considering buying a Hyundai vehicle, I would recommend purchasing instead a vehicle with higher quality/reliability and from a manufacturer who stands behind their product and their warranty commitments (think Honda, Toyota, Mazda). And definitely dont count on the Hyundai 10 year/100K warranty actually providing you any protection from product defects.

I just like to have a horrible nightmare story with my Hyundai Sonata 2005 in last 2 years. I desperately need your legal helps, suggestions and comments. On 02/22/2012, My Sonata 2005 just past 70,914 Miles and I was suggested by young guy name ** to change my Timing Belt and etc. I spent $967.43 to let Lehigh Valley, PA Hyundai Service Center done the job. At that point, my car just have a tire issue. After 2 weeks, I hear some noise when I first time start car. I called **. He told me because it’s new belt and Id better to tolerant it. At April, I still hear noise and little bit loud. I call them again. They let me left the car with them several days. They wrote it down as they cant find any problem and adjust timing belt little. They sold me about annual State Inspection package this time. After that, I changed Spark Plug and Engine Oil with top line product myself in the same year. I always use Hyundai Genuine Oil and Air Filters once day one and do this maintenance job myself when I purchased the car as brand new one. I tolerant this problem several months and called them again. They still tell me the same answer. I was so busy for my job and life. I cant always let them keep my car for several days to find nothing.On 04/08/2013 at 88,055 miles, I hear a belt broken sound while I am driving on I-78 and engine is completely shut down. I called them ask for road assistant and was told to paid for towing or solve myself. I managed myself to get their place. They told me that I have to pay myself for the repairs. After several days, they called and informed me that they found the engine was broken. They will cover for these repairs. In last year, I already talk to totally different Manager and Service Reps. They also told me that they had difficult to find replace engine. Until 05/01/2013, I was called for the job done.I changed engine oil with Hyundai Genuine Oil Filter and 5 Gallon Castrol High Mileage 10W40 myself last summer. And I wish I can keep this car for another 5 years. However, I notice in Nov. the oil check light sometimes flashing in an barely occasion while I drive on highway ramp and stop at traffic. Im NOT pay too much attention about this issue. I know if I call them, they will keep my car for several days and find nothing. Thats about their service and skills.Last month of 8th, I try to pull my car from heavy snow in dark evening and the car start as normal and was NOT working after several times back and forth to pull out. With several light on, I can start the car at all. I give up my efforts to drive car out in that evening. I called my job off in second morning and try to start it again. It was OK and out of from the snow. I immediately drive to LV Hyundai Service Center and notice that the engine check light is solid ON while I stop at traffic. They call me afternoon and tell me they cant find any engine oil in my car and the engine is broken again and ask me about engine oil and filter purchase receipts. I usually dont keep these small purchase receipt for my normal life. However, I can show them my a couple of old replacement Hyundai Genuine Oil Filters in my garage. I bring two used filter and one air filter. I argue with them NO CAR should running under engine oil while my gas tank is 80% full. Your engine has a big design defect. You should repair or replace it again under your all your warranty claims and consumer protection laws. I talk to them back and forth several time already. They still refuse to do so. I dont have my car for more than one month. Please help me if you all can. Thank you very much in advance.

Recall on Santa Fe gasket leaking oil into alternator - Received recall notice after I had already paid over $700 to repair same. Contacted Hyundai headquarters (10550 Talbert Ave., Fountain Valley, Cal. 92708) more than once. But never so much as get a reply. Sent them copies of recall and bill.

I bought this Hyundai Elantra new from the dealer on 2014. It doesnt even have 47000 miles and the passenger door handle paint, which is rarely used, is already peeled off and according to the dealer the body paint is already out of warranty (yeah! And they claim to have the best warranty). I just looked over the Internet and it was a court dismisses peeling paint class action against Hyundai on 2017, I dont know the reason this was dismissed but evidently they continue doing this sloppy body paint in all their cars, this and many others complaints from the customers with zero acceptability from Hyundai have convinced me that this is a company I cannot trust so this is gonna be my last Hyundai car.

I bought a new Hyundai Sonata in 2012. I bought the extended warranty due to driving 20 miles to work each day. I have had my oil changed every 3000 miles. My car started using oil after about 100,000. I took it to the dealership, and they said they would have to do oil consumption. I went through this for 3 oil changes. They said it was using oil, but not enough to hurt. The dealership said the car had to be using a quart of oil per 1000 miles in order for them to be concerned. I was not satisfied with this answer, so I called to complaint line at Hyundai with no better results. My car is now using a quart of oil every 1400 miles. It will soon be out of warranty. Very unsatisfied with Hyundai.

I would like to state my utter disgust and anger at the horrible customer service I have received by Hyundai Consumer Affairs. The engine blew on my 2017 Hyundai Sonata over a week and a half ago. I had it towed to Bill Dube Hyundai in Wilmington, MA. I have been waiting ever since for someone, anyone, to give me answer as to when my car will be fixed.There has been absolutely no sense of urgency and zero care or consideration for me, the customer, who has been without a car for nearly 2 weeks. It is reprehensible that this much time has gone by and not a single person can even tell me WHEN I will get an answer. The case has even been escalated. But the person it was escalated to does not answer his phone and has a recording that he will call you back within 3-days. HOW IS THAT AN ESCALATION!!!!So now another week has gone by and Im without a car or answers. The person answering the 800 number at Consumer Affairs tells me hes going to send an alert message to Scott my case manager and if he doesnt get back to me today he should by Monday. This is the same response I got from the Bill Dube dealer last week. Well I waited until Monday, nobody called me and I still have no answers. When and if this ever comes to a conclusion I will certainly be sure to tell everyone I know and anyone who will listen to NEVER BUY A HYUNDAI. Hyundai does not back up their product or care about their customers. This is deplorable.

On Monday 3/7/16 my 2013 Hyundai Sonata accelerated on its own, jumped a curb and hit a tree. The airbag went off. The insurance company totaled the car on 3/16/16. The miles on this car was about 26,000. It was 7 a.m. and I was parking getting ready to put car in park and the car just accelerated on its own. The air bag caused a burn on my arm and I had to go to the doctor twice for the burn. I had on a fairly new Chicos top which was burned and hit the garbage. Because of the time and no one else in the parking lot no one else was involved, For this I am grateful. I have had to purchase a new car and of course is not a Hyundai. The car was registered in my husbands name Robert **.

I was notified after I bought the car that all they give you is a can of spare tire. They do not even have a spare tire kit that you can buy until the end of this summer. The only thing I can buy is a new rim that fits and costs anywhere from $377.00 to $477.00, and thats without the tire. I drive a handicapped person, and this is very unacceptable, especially if something happens that cannot be fixed by spraying spare tire into it. Like I said, I was not told when I bought this car that there was no spare; or I would not have purchased it. I have dealt with Consumer Affairs at Hyundai and got no satisfaction whatsoever. I mentioned that if I was told there was no spare and I would not buy the car for that reason, they would have gone out of their way to give me one. This is very frustrating, since I cant even purchase one because there is no kit designed. I have already taken all their surveys before this was brought to my attention. But I would have told them what I really feel, if I had known. They seem to care, until you have an issue.

Zero Rating if possible. I dont really know where to begin with this brand and its terrible cars. I purchased a brand new Hyundai Sonata Turbo in 2013. Ive spent countless hours with my car in the shop over the car sputtering, shaking, cutting off at stop signs. Not to mention the electronics in the car are terrible; Bluetooth doesnt connect half the time for unknown reasons. Theres been at least 4 recalls done since I purchased this car. I had to get a total electrical discharge done to reset the electronics because the car was going haywire. Finally, Im down on Myrtle Beach for vacation and the car totally shuts off. Turns out it was a faulty engine that needed to be replaced. Took 30 days to get the engine sent in from Korea and replaced. Then somehow the rental car that I had racked up an amazing 2400 bill of which Hyundai determined to only pay $400. And then afterward I noticed the car jumping and things shifting and making horrible noises under the hood. Turns out the repairmen didnt screw the transmission mount screws on tight enough both of the bolts had the heads off and the transmission was moving around while I was driving. The dealership told me the car would be fine to drive and so I did until it just became unbearable. Now they want me to fork over another $1700 to replace the entire subframe that they messed up when installing the engine. Hyundai is a horrible company with Horrible cars. I will never purchase another thing from you and your terrible dealerships. Go out of business for the countries sake or leave your terrible cars in Korea.

I purchased a Hyundai Genesis Coupe from Parkway Hyundai (Wilmington) in 2014. I was informed by the salesmen that offered me the extended warranty that I would receive coverage for 100,000 miles. Not up to 100,00 miles, but good for 100,000 miles. Huge difference, as the car had nearly 50k miles on it already when it was purchased. I made it very clear to the salesman that I needed coverage for 100k miles. I would have purchased a brand new car, not a used Hyundai with only 50k mile warranty if this had been explained to me correctly, and now the dealership is leaving me out to dry with a car that is not drivable, a higher car payment than what I would have had with a brand new car, (because the warranty is factored into it), and they are feeding me a load of BS.I do not recommend ANYONE, even my worst enemy to purchase from Parkway Hyundai, and also the salesman by the name of Mitchell was very distant to me after I purchased the car. I would drive all the way to Wilmington from out of town and stop by to get an oil change and he would give me blank stares and would not even greet me. What kind of customer service is that? To be nice to me long enough to sell me a car and then treat me like chopped liver after the deal is done. I let that slide because he is a younger guy, I am probably the first he ever sold a car to and he is probably long gone now if he treated someone else the same way, but yeah, I am done with Parkway Hyundai for good either way. They can forget me or anyone I know ever purchasing a vehicle from them ever again.

We bought this vehicle in the last week of December 2014 and got delivery on 2nd of January 2015. After couple of months the squeaking noise started from the sunroof. Went to dealership in March 2015 and they could not diagnose the problem. I went again after a week in March 2015 and they acknowledge the noise. They took the car and told me to pick it up at the end of the day. When I called them at the end of that day, they said, they do not have parts and it will take two weeks to get the parts.I called Hyundai Canada and talked to Customer Relation department. Their response was very cold and promised me to resolve the issue ASAP. Nothing happened for two weeks. Hyundai Canada also refused to give me a rental car as they said it is not a safety issue. But the dealership had taken the roof off and the car was not drivable. After many follow ups over the phone with Hyundai Canada, nothing happened. They continued promises without any outcome. They dealer said they have no control on parts. It took more than four weeks to receive the parts and finally in April they gave the car back to me.After driving for a week the squeaking noise started again. Went to dealership and they said that the mechanic who repaired the roof has gone to his home country and will not be available till the end of April 2015. I called Hyundai Canada and they gave no response. They said that they are sorry but there was no solution to the problem. I requested them to take the car back and give me a new one. They said Hyundai Canada do not have policy to buy back. Followed up with dealer many times with no positive response. In May went back to dealer and they did something to stop the noise. The noise stopped for a week and again started. Now the noise is so annoying that it is hard to concentrate on driving. I feel that I will meet with an accident as my attention is diverted due to noise.I have told Hyundai Canada and dealership that this piece is defective but they are not listening. I called dealership to look into this again and they have told me that they dont have a vehicle to lend and I am in waiting list. I called Hyundai Canada and spoke with Customer Relations and their response is the same as before. They continue to mention that they are sorry and trying to do their best to fix this. I am been trying to resolve this issue since last seven (7) months with no possible resolutions. I strongly feel that I am cheating and robbed. I am paying my car payments very regularly. We are middle class hardworking family and it is hard to meet ends. This is giving us lots of stress and anxiety which we do not want. We bought a brand new car to have peace of mind but this issue has taken all the peace away.I feel that as a consumer I have no rights and my hands are tight as Hyundai Canada and Dealership are playing games. On October 4, 2015 the speedometer blacked out, which is not showing the speed, fuel, fuel consumption, outside temperature, heating/cooling as well as the seat belt warning is showing. I called the dealer and they told me to bring the car on October 7th, 2015. They took the car and when I followed up with them at the end of the day on October 7, 2015, they informed me that the cluster (electronic part) has failed and they do not have the part. They will let me know when they will get it. Also they have taken apart the sunroof and for that they do not have the part.The service manager is telling me on Friday October 8, 2015 they still dont have the part. I followed up again on Friday October 9, 2015 and they didnt receive the part. The manager told me that he has no clue when the parts will come. The status is not showing as backorder as well. The Thanksgiving long weekend passed and I called the dealership on Tuesday October 13, 2015 in the afternoon to inquire for the status. The manager is telling me that they still are not aware of the status of the parts. He said, he will call me when they know the status of the parts, which after probing for many times, he said he cant tell me the exact day when the parts will arrive as the system is not showing anything.Also Hyundai Canada tells me that I am not entitled for a rental car as I have not bought the extended warranty??? The car remains with the dealer with no definite answer (October 19, 2015). Called Hyundai Canada and my calls were transferred to the voicemail for the customer relations. Waiting to hear from them.

My Hyundai Accent is less than two years old and has traveled only 14,000 kms. At my last service in May I advised the service center that a hole has appeared in my drivers side floor mat. I thought this was unusual due to the low kms and the fact that I mainly drive in bare feet not big boots. A claim was initiated and I was advised that it was denied as it was wear and tear. I could accept this if I had done a lot of kms in the vehicle however only 14,000 kms is not satisfactory. I have over the years owned a number of cars of various brands and travelled in excess of 200,000 kms in most with no similar problems. Is the construction of Hyundais so CHEAP AND NASTY that a carpet will wear out in such a short time. I had intended in keeping the vehicle but now think ILL REPLACE IT WITH ANYTHING OTHER THAN A HYUNDAI.

I just had my Hyundai 2012 Sonata serviced for a gas leak. They told me it was a packing fuel pump and cap assembly fuel filler. All Goethe’s they charge me 383.12 dollars for only changing the fuel cap which was the real issue and they milked it by keeping me waiting for more than two hours. I realized they did not change the packing fuel pump because they never asked me for the special key to remove one of the lug nuts to my tire where the gas cap is located. They ripped me off, and I realized this when I got home and said “How come they didn’t ask for the key to remove the special lug nut?” How can I get my money back on this issue? I am really pissed off because of how they are getting away with this.

In April 2018, 11 months after purchasing a new Hyundai Tucson, the transmission began hesitating and shuddering. I complained at Weimer Hyundai and was told to read the owner’s manual and watch some videos on YouTube. These did not address the issue but I was told repeatedly that was how that particular transmission behaved. Then between Jan 25 and Feb 5, 2019, I had 4 service appointments at Weimer to address 4 issues. The continuing transmission hesitation and shuddering now with skyrocketing RPMs, the AEB dash light and alert dings continuously going off, 20+second hesitation upon takeoff and when attempting to increase speed after slowing down or in stop and go traffic, and the driver door lock button malfunctioning. Nothing was repaired.I opened a complaint with Hyundai Customer Service and was told to take it to Jenkins Hyundai. After waiting for 3 weeks for a service appointment opening, on Mar 11, I was told it could be a safety issue if the AEB were in a crash/near crash situation and didn’t operate as designed. I was told a 2 different wiring harnesses were being ordered and that it should be in for the repair within the week and I would have a loaner car. They would call when the parts came in. After not hearing anything for several days, I talked to Hyundai Customer Service about the lemon law buyback. They said it would take 30 days to reach a decision. Finally they sent an email saying they would not do a buyback. Finally on April 8, my wife went to Jenkins and spoke with a sales manager who said he would call her back that afternoon with an update. He did not call. On April 9, my wife returned to Jenkins and spoke to a service manager who told her the wiring harnesses were on back order. He said a serious issue had also affected massive numbers of Subaru’s and that because of that all the mechanic appointments and loaner vehicles were booked for at least 4-6 weeks out. He said he would contact Hyundai Customer Service, a couple of dealerships 90+ minutes away and his own staff and prepare a plan. From this point he wanted to handle everything via email to create a paper trail. He said he would have everything ready by noon on April 10 and would call with the plan. Instead, he emailed a request for videos of the issues. By April 11, the A/C had stopped functioning properly and by April 12 even the date and time were not displaying on the dash or radio screen. My wife submitted all this information and several videos to them. DON’T buy a HYUNDAI!

I bought a 2013 Hyundai Elantra For $8999 with 83,000 miles on it in January 2018. Today is March 20, 2018 and the car needs a new engine. They will not replace the engine. I took it to Morrie’s Hyundai to fix and they refused to fix it saying Hyundai corporate refuses to fix the engine because I am 2nd owner of the car that the 100,000 mile warranty does not apply. Who has allowed them to make and sell cars, take peoples money and not honor the warranty. It’s a crime that needs the law to look at this. I have a car loan on a dead car not even worth enough to trade for another. I want the engine fixed or my money back or at least replace the car.

Hyundai is the most morally corrupt of all car manufacturers. In my experience, our 2002 Elantra had multiple catastrophic failures under warranty. This could have resulted to injury or death, since the failures occurred while the car was in traffic. The first three occurrences were due to defective fuel injection. After three attempts by a completely inept dealer (Antwerpen of Clarksville, MD), it was finally fixed. The most recent was the breaking off yet again in traffic of a highly corroded front control arm, leaving left front tire separated from the axle and the car out of control. There was a recall issued in 2009 (ID# 09v125000) for this very problem. Antwerpen claimed to have done the recall work on my car when I took it in to them for service in February 2010 but the failure occurred despite this. They tell me now that all they are obligated to do is to repair the vehicle. I feel this car will never be safe to drive and I have asked them to give me a fair financial offer for buying back this defective car at its present value. This has been rejected.

My engine gave out 12/15, its now 1/27 and its been at the dealership for over a month now. A week after the New Year, and after various calls and check ups, I finally got an answer that my warranty would be extended on the engine. The communication has not been the best at all. They offered me a rental but only in the city that the incident happened in which is 6 hours away from home. In addition, I exhausted over $1,000 on hotel/car repairs after the incident took place. I did my due diligence to submit all the info needed for my reimbursement as soon as I found out the engine was a Hyundai issue. I submitted at least 15 documents pertaining to my proof of ownership and explained that I was stranded in an unfamiliar town for two days due to my engine failing. Ive been more than patient and am still without my vehicle, which is somewhat understanding because repairs and ordering parts take time...the funds that I lost however should not take this long to recover. Since then Ive called in several times to get an update and was assigned a case manager Christina who I missed the call from and when I contacted her back two days later I havent received a response back in a week now. Ive left emails and voicemails each day, and once again contacted customer care to escalate the issue. The agents Ive spoken to were thorough and seemed to care but are powerless in rectifying issue. I work 10 hours a day and when someone has an issue, I look to rectify that problem within 24hrs. We may enter another season by the time I get my money back. Once I pay this vehicle off in full, I will not be doing business with Hyundai again, and I dont recommend anyone else to. Your time and money are not valued enough.

We leased a new 2016 Hyundai in December 2016 and had nothing but trouble with the lease from the very beginning. Our Santa Fe was leased from a dealership in Colorado. We had no trouble on a previous lease but this time the communication between the leasing company and the dealership was horrible. The salesmen on the floor were using filthy language and the finance person didnt send the paperwork and our payment up front in for almost 60 days. Hyundai leasing called us to tell us we were late on our payment when we had not received any paperwork yet to make a payment. We set up payments through our bank and about 14 months later after the finance company did an update on their software they called again to tell us we hadnt paid our payment and our bank had not accepted the payment. We had received a confirmation number on the payment. The finance company was ready to ** us. Then I had them look at the bank info on their end. IT WAS INCORRECT!!! Our account showed no change(?). Again they fixed it and apologized to us. We couldnt wait to bring the lease back this December which by the way, was in EXCELLENT condition and 7,000 miles below what the millage of 30,000 miles. The dealership tried to sell us the car but we just turned it in. They had us sign a paper (which we never got a copy of) and said that was it and we could leave. Today we got a bill telling us we still owed $433.00 to bring the car in at the end of the lease that we were still responsible for the final payment and if there was any damage to car we turned in-we would be billed for that (???) plus a late fee if they didnt get the $433.00 in 15 days. Good grief! I had thought it was OK to drop our auto insurance when we turned it in!! What if they sold the car or were allowing people to test drive it?? We called Hyundai finance and they said it was their bill and not the dealerships. Nothing was said to us when we returned the PERFECT car. This sounds like a legal scam!! This never happened with our first lease. Why this time?? Its not like we have so so credit; it is over 800! This has been so distasteful that we will never go back to Hyundai nor will we consider a lease again. We will make sure to tell everyone we know not to lease from Hyundai. By the way; we immediately paid the $433.00 and got the CONFIRMATION NUMBER however they said it would take them two weeks to get the paperwork to us showing the lease was paid in full. Additionally, they said they couldnt send an email showing the final payment and release of the lease. I will be waiting and watching our bank account because-again-I DO NOT TRUST THEM!! We are not sure if they will do as they told us or will they say the payment didnt go through and bill us a late fee??? VERY unhappy with Hyundai and Hyundai finance.

I can create a quote online for a 2012 Hyundai Elantra Limited. It has a black exterior, beige interior with the tech package and without the cargo net, cargo tray, floor mats, ect. When I asked the dealership, they never have these. They refused to order it, stating Hyundai does not take request. Additionally, all the cars on their lot have the crap I do not want (cargo net, cargo tray, floor mats, etc.) This adds up to $400 worth of junk. I asked them to remove it and they wont. Shouldnt that make it a Standard Option? If that is the case, isnt that false advertisement? The website advertises something that the dealerships will not deliver. I am reporting this to the Better Business Bureau and suggest others to do the same.

I have a 2017 Hyundai Tucson that I purchased brand new, had about 15 miles on it when I drove it off the lot. It was ok for the first almost 4 years I had it. This year in March my car got towed into Hyundai on Industrial Hwy, East York PA because it wouldnt DRIVE with my children in the car. My oil light was on, my fiancé is very, very good at keeping up with oil changes and checking this POS car. For the last year it had been leaking oil. It was never a lot but no car should ever leak oil. So Hyundai calls and tells me that my 4 year old car needs a new engine and that I have to prove where I got my oil changes because it was under warranty still (THANK GOD). So we did all of that and got a new engine in and didnt get my car back until July 2021. Ok so its now November 11, 2021 (FOUR months later) and my car is leaking oil not a little but a lot of oil and its not driving right. SO PLEASE PLEASE save yourself the ** and never ever ever buy a Hyundai. These cars should be taken off the market!!!!

I purchased a brand new 2015 Hyundai Genesis on Dec 5 2015 and began having problems almost immediately with check engine light flashing and the car not starting and locking up on me? I traded my 2014 Kia Cadenza in on this car with 14,000 miles on it and only had to change the oil 2 times with NO problems! I took my car in for service and had the electrical harness replaced 2 times and ECM replaced but the same problem with the electronics persisted after 7 times in for service in 5 months. I resorted to the Lemon Law in Nj in April 2016 with 2500+ miles on my Genesis. Still making payments and full coverage insurance on my car. Finally I was given a court date in May 22 2017 but a week before Hyundai Motors of America (HMA) made an offer thru my Lemon Law attorney to buy the car back and I just wanted to get this mess resolved because the car has been in the shop since May 5 2017 and the Tech havent found the problem yet?Today is August 10 2017 and my nightmare continues. I dont have the settlement I was promised by HMA yet. NO car. The dealer took the loaner back after several weeks and the Lemon Law attorney has been telling me the settlement checks have been ordered but I am STILL making car payments and FULL coverage on a car that I cant drive and NOBODY is looking out for my interests the attorney seems to work for HMA instead of me? This has been the worst summer of my life! NEVER again HMA!

We had a Santa Fe and loved it but was looking for something newer for our retirement vehicle. The new Santa Fe was bigger and didnt want a bigger vehicle. We drove the newer Tucson and loved it and bought it the same day. It fit all our needs and been so happy with it. The staff is friendly and when we bought it, it was 0% interest for 9 years which we plan to pay off way by then. This is one satisfied customer.

I purchased a brand new Hyundai about a month ago and have had nothing but problems with the BlueLink app. Originally, I had issues with the app timing out, reading that my battery charge was at zero percent when it really was mostly charged (a little startling at first until I realized the app was faulty), and also a red alert telling me my car charge wasnt connected when it clearly was charging in front of me. I called and had this corrected (for the most part) until recently when I called again as the app wasnt responding. When I called this last time and talked to Yannick in Winnipeg (not sure why they have their call center in Winnipeg) I was told from the start to uninstall the app and reinstall a new version as the new version has bug fixes.After I did this Yannick asked me what kind of phone I had and I told him I have an iPhone 6. He then said that BLUELINK ISNT COMPATIBLE WITH AN iPHONE 6. I was shocked to hear this and upset that he asked me to download the new version of BlueLink BEFORE asking me what kind of phone I had. He said I cant reinstall the original version I had as that one is no longer available to install. This information was confirmed in writing by a supervisor with BlueLInk. So now I cannot use BlueLink unless I use a different device (which I dont have). Im certainly not going to cart around my laptop in the supermarket so that I can see remotely how much charge is left on my battery.Its very frustrating as this BlueLInk app is marketed so strongly by Hyundai. The app is featured prominently in every TV commercial, their websites and on all of their print advertising. Yet its got so many problems (apparently the same problems for several years judging by the reviews). Its amazing that the BlueLink IT team isnt fired and a more senior and capable team take over the operations. I was really looking forward to using the BlueLInk app and was even told by the salesman you can be vacationing in Europe and see how quickly your car is being charged in Canada. Haha, pretty funny. He obviously had never used the app before. Im currently in discussion with the GM at the dealership to get a credit for the equivalent value of having 3 years of BlueLInk. This was offered as a 3-year free trial and Im sure that it was reflected in the purchase price.

I just leased a new Sonata. And after the deal was final and I took possession of the car. 6 days later, I was contacted by Hyundai finance (Kevin) at the dealership. I was told I needed to come back in because they made a mistake with the bank rate and the residual was too low. I was told my payment was going to go down 5 dollars and the residual was going to go up 2700. I was also told once I got to the dealer that I was entitled to a Platinum Bram Auto Protection plan for the length of my lease. When I asked why I was getting this I was told for the inconvenience and its just how the new numbers work out. After signing the NEW contract, I was called yet again 5 days later to come back to the dealer, that there was a mistake made again, and they did not take into consideration the 21M miles that I originally needed and had in the deal. When I went back the finance guy and the GM had me in the finance room and I was told they need to either raise my payment, or take away the miles and the protection plan. I said I already have a signed contract, plates, keys... Etc. for 2 weeks.He told me if I did not sign, I would not get a payment book and it would be like I have a stolen vehicle.I left the dealership in complete despair. I have never been strong armed and treated like this. I told him, he was threatening me and that I have a legal contract. He said, Go see your lawyer, that contract is void. He wants me to sign a different deal than the one I have and give back everything that they have in my contract. PLEASE LET ME KNOW WHAT I NEED TO DO TO KEEP THE CONTRACT THAT I WAS GIVEN AS WRITTEN, AND THE CAR.

While driving on highway the engine suddenly stops, all lights on instrument panel came on. Car would not start so had it towed to my mechanics. No diagnostic codes showed up on computer. After he did some research, said this was a known problem, by Hyundai, with the 2.4 L engines. Had it towed to dealership and while there a salesman told me I was the 4th person to bring in a Hyundai vehicle with the same problem. Why isnt Hyundai taking responsibility for this problem? Now I have a car that wont run, no money for new engine (which I feel I shouldnt have to pay for) and car payments to pay. What can I do? Waiting on dealerships response.

Purchased new 2013 Hyundai Elantra Limited, do not recommend buying this new or used. Driving highway 100 miles daily, at 60,000 miles had to replace all struts and shocks. Have since replaced all 4 wheels. On 4th set of tires, at 90,000 miles had to replace rear struts and shocks again. Replaced brake calipers as well because they lock up causing the rear tires to be dragged creating flat spots rendering the tire useless. 100K warranty means nothing when everything besides the motor is breaking down daily. I will never purchased a Hyundai again. Honda here I come!!!

I purchased a new 2019 Hyundai Accent in November 2019 at Genesis of Cherry Hill in Marlton, NJ. This car is a piece of junk, defective, and unsafe to drive. Hyundai provides a car buyer with a 10-year/100,000 mile warranty; not because they stand by the quality and workmanship of the vehicle, but because youll need the warranty to have the car repaired. My car has been in the Hyundai Service Shop for the same problem four times since I purchased the car. The car constantly pulls to the left. You must hold the steering wheel for dear life; otherwise, you could have an accident. On 1/2/20 Hyundai Service adjusted the steering wheel sensor. Within 8 days, 1/10/20 I had to return the car to Hyundai Service for the same problem. Now, Hyundai Service determines the car needs a 4 wheel alignment and another steering sensor adjustment. On 5/19/20 the car was returned again to Hyundai Service for the same problem and the technician determines the rear solid beam axle and left and right front lower control arms must be replaced. Hyundai Service had to order these parts, so now a 4th trip to Hyundai Service was required to fix the pulling to the left. I dropped my car off on 6/1/20 and went to pick the car up on 6/10/20. I test drove the car in the presence of 2 Hyundai technicians and the service manager. After all this work done on the vehicle my car still pulls to the left. Hyundai Service had the audacity to state that all Hyundai Accents may perform the same way, really. Hyundai also indicated that the car passed their testing protocol for driving 40 mph and was deemed as a fixed vehicle in their eyes. However, on my road test the vehicle failed at 40 mph and at greater speeds. Hyundai Service has failed to address my complaint about my car and the car was left at the dealership. I have been making payments on this new car which has spent more times in the shop than on the road. Consumers should think twice on purchasing a Hyundai whether for yourself, your spouse, or child. Your safety is at risk each time you get behind the wheel of this car.

Briefly, after I got in my car and closed my door, it didnt latch well. I had been having problems with it lately. So while I was moving, I opened and then closed it again but while I was closing it, the lock mechanism engaged and as it was about to latch and lock, it bounced back open. So I quickly reached for it to grab it as a vehicle was approaching. I was in a parking lot at the time traveling at about 15mph. It had swung open so far that when I reached for it, my momentum shifted in such a way that I actually fell out of the car landing on the pavement. I was traveling at about 15mph. My car struck a parked vehicle. Damage to it was minimal. Damage to mine was significant. No pedestrians were struck, but I sustained a neck injury.

In June of this year (2016) I went to motor vehicle to get the necessary paperwork to register my car in my new location. I called Hyundai Motors to find out what I need to do get the title transfer. I was told to fax all my information to them including the paperwork from DMV. I faxed everything down to them in June and I was told it would be a couple of days, to get it to the mvc. As of today I still do not have my title. I have called almost everyday and Ive been hung up on. Ive talked to 4 different supervisors and gotten stone walled on every phone call. Their favorite answer is The title dept isnt available at this moment. Hyundai Motor has the worlds worst customer service and support.

Im sending this email as a complaint against the Hyundai dealership in Plano Tx. (909 Coit Rd , Plano). One of your employees, Nicholas ** has a Pending Felony charge (Family Violence-Strangulation) and has also been arrested for Grand Theft Auto. This employee is giving Hyundai a bad name and owes me a sincere apology.I personally went in to Hyundai on October 7th (Friday) to order a manual for a 2011 Sonata. The man took down my information (name and number) and told me it would be in the next week (most likely Tuesday). I left and never heard from him again. One week later on October 14th, my girlfriend, Jessica ** heard from Nicholas ** (her ex husband) a salesman that works up there. He works in a completely different building than the parts department where I placed my order for the manual. He texted her and told her that her manual is in, but that I wasn’t allowed to come pick it up. He said that I made a scene when I went to place my order for my manual. Nicholas and Jessica ** are separated, and have been for 6 months. Their divorce will be final in December. Nicholas is still very upset that Jessica left him and sees me as the reason for it all. When in reality he is the one to blame. But I came in as a customer that day needing a manual for our Sonata. I didn’t even see Nicholas on the day I came in and I didn’t want to. He claims I made a scene. The scene he is referring to, is when Tarrah (a salesperson) was assisting me to the parts department and helping me get what I needed, she asked my name and I told her who I was.She immediately made the connection of who I was. Nicholas had told her, other employees, and his managers all about his personal life; making up off the wall comments and stories about me and his ex-wife. But I didn’t come up there to discuss this. When Tarrah told me all he said about us (slandering Jessica and myself), I simply told her none of what he told them was true. I then placed my order and left. That’s when Jessica got a text from Nicholas about the manual even though he had nothing to do with the order I placed. He got my information (cell number and order I placed). I’m angered by this because it is an invasion of my privacy. He is a salesperson and he shouldn’t have had anything to do with my order. Jessica didn’t place the order, I did. And I went up there as a customer. Not even wanting to deal with Nicholas. I just wanted my manual. So Nicholas then told Jessica that since I made a scene, I’m not allowed to come pick up my manual or else the police would be called. I was furious and outraged. I never spoke with the manager and was never contacted directly by him. Jessica however was contacted again this time by the manager Roosevelt, and told him my side of the story. She told him that she and I were willing to sit down with him and review the security camera where I made this scene they were referring to. The manager said that it wasn’t necessary. Jessica told Roosevelt (manager) that I planned on going to corporate offices and complaining. That’s when he stuttered over his words and quickly said he would have someone call for my mailing info and credit card number. A few days later, I received a call from someone in parts asking for my billing and shipping info. I could have just driven right back up there and dealt with them personally, but not wanting anymore drama, I gave him my info. I asked when I was to be contacted by the manager, and he said he had no clue. And when I called the next day to speak to the manager, I got the same answer, He is with a customer or He is busy at the moment. That is why I’m going over their heads and coming to you.All I wanted was my manual. I expected an apology from not only Nicholas, but also the manager. But I have yet to receive one. I came up to Hyundai as a customer, and was treated like a criminal. When in reality Nicholas ** is the criminal. He has been arrested for Grand Theft Auto, and was recently arrested for Family Violence charges (strangulation to Jessica), the charges for this recent one are still being processed. Nicholas has a temper and he hasn’t gotten over his separation from Jessica. He and his manager are giving Hyundai a bad name. I expected to be treated like everyone else, just a customer, personal life aside. My family does business with Hyundai and has for years. Its just a shame that a few people can change the way we view Hyundai. I need an apology.

I bought Hyundai Starex end of the year 2008. On 06.07.2011, while driving engine, oil was leaking badly and stopped the vehicle and towed to Hyundai Service Center at No-1, Jalan Johor Jaya, Taman Perindustrian Plentong, Johore Bahru, 81750 (Mileage 145447). Because of warranty, they replaced new engine. Old engine no. ** New engine no. **. On 26.09.2011, I send the vehicle and complain: 1. Oil leaking at power steering area / Intercooler hose area.2. Noise at engine area on acceleration. (Turbo area).After checking, they said nothing and all in good condition. Some foreman refused after checking the engine, its not a new engine. Its a used engine, but Hyundai Service Center said its a new engine. If new engine, why this much problem?.On 11.04.2012 in the morning, when starting the engine, I saw white smoke. I drove the vehicle to Hyundai Service Center at same place. Service Center sent me the quotation (estimate repair charges): 1.Turbo charger assy - Rm 315.00 2. EGR valve - Rm180.00 3. Intercooler - Rm180.00 4. Cover assy-rocker and / Gasket - Rm 45.00 5. Repair oil leaking at timing area - Rm 45.00 6. TQ gasket rocker cover 224414a400 - Rm 58.95 7. TQ intercooler assy 281904a481 - Rm 1,077.30 8. TQ turbo assy 282004a480 -Rm 7,792.00 9. Tq egr valve assy 284104a470 - Rm 737.10 10. Gasket sealant - Rm 49.0011. Service tax - Rm 45.00Total charges - Rm 10,525.25. They asked me to pay myself the repair cost. I already made a complaint about leaking oil from engine and noisy turbo. After changing the new engine, they never take action on it. Why no warranty? Why I cant claim? Every time, Im having problem with this engine.

A swamp-like smell was coming from ac. First time tech changed cabin filter; smell got worse. second time they cleaned out ac system with a chemical. smelled chemical for weeks & then mold/mildew odor retd. So third time they performed a neutralization & deionization which resulted in an intense foul citrus odor. fourth time they installed a frigi-clean evap foam, new air filter & deodorization of vehicle interior which has resulted in another intense foul odor causing breathing problems.These foul odors were making me ill giving me a headache, burning eyes, throat & allergies & asthma. I told them from beginning I have these medical issues. after the third try I was told by service mgr troy that they had done all they could to resolve problem. after confronting him re: my displeasure he said he would call his people at Hyundai to see what they wanted to do. Next thing woman who sold me car is calling me??? I bought this Hyundai elantra 2013 new in 5/2012. I said I wanted to meet with the owner of Hyundai dealership. I had an appt on Sat to do so. I arrive on time Sat & am told by saleswoman owner left at 3 pm day before & will not be in. I was livid. So now general mgr comes out to talk to me in a private office & then the service mgr joins us & listen to my complaints & then tell me they have another procedure (4th one) that will take care of problem. They gave me a loaner where previously I had been refused one when requested. I work full time & have been inconvenienced many times having to take days or half-days out of work or inconvenience someone to take me to drop off & pick up car to be serviced b/c I was never told until recently they had a shuttle service.I have filed a complaint with Hyundai complaint center; waiting to hear from regional office & have also filed a complaint with the better business bureau. Unfortunately my car is paid for or I would park it on dealership doorstep while I filed complaints. the car looks beautiful on outside but like some people looks are deceiving & rotten on the inside. This car is a lemon. I want a new car or my $ back. I have two friends who purchased a Toyota car the same time I purchased my car. they have not had this problem. Im totally angry & frustrated & feel like they are jerking me around & know this car is a lemon.

This is the last car I plan to ever have cuz gots all the options, loaded it - has it all. I have 20 year warranty, free car washes, and its the last car Im going to ever need - it will last forever. Car is fast too, nobody keeping up with it, they can keep dreaming because nothing comes close. This car rides so good and the gas mileage is crazy man, I never have to fill the tank on it. I fill up the tank and I can drive for 3 weeks and its still got a half tank left on it. Im never having any problems with this car and so glad I didnt buy a Honda. Hyundai is the way to go and the best car in the world.

So I bought out my lease for a 2017 Hyundai Elantra Value Edition. I have reported numerous times to Hyundai’s customer care team and the Hyundai case management team, about the engine problems I have been having such as oil consumption and the intermittent stalling on roadways. The intermittent stall has almost gotten me into an accident numerous times and I almost got killed at an intersection from it stalling. I have brought my vehicle in into dealerships for inspection and servicing. Hyundai USA does nothing about it and simply brushed me off. Currently I have been out of a vehicle for over a week now since the check engine light came on and I am having problems with the ECM. My vehicle is at 104000 miles and the problems started at 70k miles. I have been in and out of mechanic shops to get it fix and it still has problems. I have requested to Hyundai underpins times that it needs a new engine and they just ignore my complaints and requests. If you are looking into purchasing a car I would never look at a Hyundai for the safety of yourself and your family. Please look elsewhere. I’m still making payments on a non working piece of junk. Please don’t be a victim. Look elsewhere.

I like Hyundai alright, but feel like its only a middle of the road car. Little things have broken such as door sensors and windshield wiper motor that were trouble to fix, but didnt break the bank.

My check engine light came on for the 2nd time in 2 & 1/2 months. I took it to the dealership and they told me it was not covered under my extended warranty, which make no sense to me. They said this is because I was not the original owner, since I bought it used & bought the extended warranty, it was not covered. I have spent more time at the dealership whether it was in Illinois or Colorado than I have with any other car that I have owned. The total cost is $119.47.

In fall 2014, I purchased a new 2015 Hyundai Elantra with a 1.8 L 4 cylinder motor. Since then, the car has had standard interval servicing with full synthetic motor oil, done at the Hyundai Dealership. The car is mainly used for commuting to work, and the majority of the miles driven are interstate miles. The car drives approximately 30,000 miles per year. At 105,000 miles, the car developed a ticking from the front of the engine. The standard powertrain warranty is 10 year/100,000 miles. I took the car to the Stew Hansen Hyundai dealership in Des Moines IA, and they diagnosed it as a worn rod bearing, or rod knock. The service Hyundai agreed to provide the parts, but did not agree to provide the service cost ($2500) or loaner car. At the time that the engine needed repair, I was told that the parts would be in as soon as possible. Joe, my service advisor, advised that other cars that are same make and model has been experiencing this issue after the winter months of 2017. He advised that the dealership had 5 others Elantras waiting for a new engine. He advised that the engine components were not getting enough oil due to a manufacturing defect. Therefore, running without oil for extended periods of time. It has now been almost 2 months, and Hyundai is estimating, but not guaranteeing, that the engine will arrive on April 27th. Which is a total of 3 months since I have not had my car. I have been advised that the engine parts are backordered, which tells me that this is a national problem. I have contacted Hyundai Woodhouse in Omaha, NE and they advised me that they are having the same issues with their customers Elantras. I have contacted Hyundai Consumers Affairs about the issue, and asked for reimbursement for a rental car because the process is taking a long period of time. My consumer claims advisor told me that they could not give me a definitive answer if I would be covered by a rental reimbursement. I then asked to speak to a supervisor. The supervisor advised me that the reimbursement would depend if the part was included in a repair campaign or recall. Upon asking if this part would be covered under a campaign or recall because of the national shortage, she could not given a definitive answer, and advised that my reimbursement claim would be reviewed after the part is fixed, leaving me with no clear answer. My family is currently down to one car, and my wife and I both drive to work, which puts a large amount of miles on our one vehicle. I understand that the vehicle is out of warranty, however, we feel that Hyundai has not take responsibility to ensure customer satisfaction. We initially were grateful that Hyundai was providing the parts, but we feel that no-one should have to wait 3 months for their car to be repaired.

I had good credit and went to buy a Hyundai Elantra because I was in need of a good car, but when I applied for the credit, the guy helping me took advantage of my need. First he came to me with a 10% interest. When I agreed, he went back to his boss. Few minutes later, he came back telling me that my interest was little higher to 12%. I really needed the car so I agreed, but he went back. To make it short, I ended up paying 16% because I told him I would not pay more. I think they ripped me off because of my need and lack of experience dealing with this kind of people who take advantage of you. So if you need a car, dont go with Hyundai or at least dont use their credit and go with somebody with experience.

Mon, 10-14-19 hybrid system failure. Roadside assistance arranged for vehicle hauled to nearest dealership...one where we purchased it 11 mo prior in Montgomery AL, the dealership is 45 min drive from our house...Hard to reach ppl via ph for info re our car--during one call, informed us only 2 certified hybrid techs, both unfortunately had fam emergencies this week, had to leave early-- one day told us the electric water pump being replaced, another day told didnt need one. On Fri 10-11-19 the service advisor called to say it was ready, that the code for water pump was old, they cleared as per techline instructions then a driver (never found out who drove it the 53 mi since i was told the name would be on receipt but it wasnt...it was not a service tech or advisor, just a driver) Did not feel comfortable picking it up since nothing was fixed & expressed such to the advisor but was assured it was ok. Gut saying this not sound right, called Hyundai customer service and explained situation. Was told the info being sent to a case mgr who would be in touch in a couple of business days. Well, on Mon 10-14-19 the hybrid system failed. This time on a busy highway in morning traffic, thankfully able to make it off road and into business parking lot despite losing power. This time because of the location where it broke down, roadside assistance (who finally answered call after 33 min on hold) ordered it sent it to another dealership, this one in Bham AL. Because the case mgr had not made contact yet, called customer service again and rep confirmed that was right, our car had to go to Bham because according to present location thats nearest dealership, if not we would be responsible for paying. While waiting over an hour for the tow vehicle, called ahead to the dealerships service dept hoping to arrange for a loaner vehicle since this location is pretty far from my home. Customer service said couldnt do it for me, had to wait for case mgr- who was scheduled to call me the next day between 1 and 3pm...how does that help me now? (I did not get loaner while mine was in shop 5 days the week before.) Man at dealership said that they couldnt guarantee would have a car available. Floored to hear that, so next called dealership in Montgomery and explained what going on. After all, I was just there on Friday. They arranged to send someone to drive me down there for a loaner. I am grateful they agreed to give me a car and young woman who came for us was sweet, but I was shocked when she got a call from the service dept telling her to hand her cell phone to the tow driver...he confirmed my suspicion that they told him to take car down there, not Bham as roadside had ordered. I made it clear that I was not able to pay for it to go anywhere else, that 2 different persons from Hyundai said it had to go to Bham. He agreed to do as originally instructed. 2 1/2 hrs after placed call to roadside, car headed to dealership in Bham, we on way to Montgomery for loaner. (Driver was accommodating and stopped at Wendys as we requested to grab lunch.) Sonata hybrid system failed at 9:25 a.m., we finally made it back home at 2pm. Case mgr called Mon at 4:30p.m. She expressed that she was glad vehicle went to current location instead of former. Said she has better working relationship with this one. At this point were hopeful that it was all for the best...boy was that wrong! Tuesday 10-15-19 just past noon the advisor called to say scanned for codes, got same one as previous service dept but here they consulted techline and concluded the low voltage was due to a light being left on in the car, so after driving 18 mi with no issues they felt could be picked up by us. Absolutely floored at that explanation--so different from what we got from other dealership-- expressed felt even more uncomfortable driving off again without any repair done, esp after what happened the last time. It has already experienced the hybrid system failure 3x while were driving down the road at this point. Same code, totally different answers. Was told would check on it again first thing next morning and see how it does. At lunchtime Wed 10-16-19 advisor calls back to say car seems fine but he needs more info, cant find service record from Montgomery in the system. Sounds strange but we are nervous about this dangerous problem and want to get to the root cause. Not want get caught stranded on road again, so we volunteer to send copy of our invoice via email. Advisor calls back just a short time later to say he consulted with advisor in Montgomery AND the case mgr who agree electric water pump needs to be replaced. (Wow, were amazed he was able to get them both on phone in that short amount of time. But then again he works there... As a customer, calling and getting straight thru to someone is very rare. Usually have to leave message and sometimes takes days to get call back.) He says will order new pump, it wont come in until mid afternoon following day and we will need to be worked in to the schedule. So dont expect it to be ready until Mon. at earliest. Wanting to be certain this is the root of the problem, asked if that was what techline had now told him to do in order to fix it or did he just go by what other advisor said? (The first advisor had told us that if car had ended up back there again, they wouldve put one on...so, they were ok letting us drive a car that they mustve known had a good chance of shutting off on us going down the road again, then they would fix it?? So, what was that explanation about it being an old code??) Well, he replied he did not personally talk to techline. Makes us wonder why he would go off the advice from a dealership he had expressed little respect for previously? And why the case mgr would, either, especially seeing that she expressed same feelings toward them?? But he said thats the plan and to make us feel more comfortable that 3 ppl would test drive it before give back to us: him (advisor),a technician and the service mgr, even said one of them could drive it home so could spend more time with the vehicle. Hmm.. Well, later that afternoon the case manager called confirming this dealership will replace elect water pump and said Montgomery service mgr apologized for not doing so. She confirmed the part was being ordered today. She said should not expect car completed until possibly midweek...which we were fine with that time frame, even though longer than advisor had said would take, if it was going to be what needed to fix the problem. Now is where things took a strange turn. Not expecting part in at Bham dealership until Thursday afternoon 10-17-19, ironically got call from Montgomery service dept stating the car is ready. Wait, what???? Totally confused, asked if our vehicle was back in Montgomery?? No, it was not. Next, asked why is someone in Montogomery calling to tell us instead of the staff in Bham?? Well, thats still up in air... as to who contacted whom first or why they needed to in first place...your guess is as good as any. Each accused other and at this point our confidence level in either is gone. It was a very unprofessional event to be caught in the middle of. I called two times trying to reach service manager for Bham, first time got his vm, left message but no reply. After waiting a while, 2nd time called someone else answered the phone when asked operator for him. That individual put the advisor on line. It is very odd that Bham service advisor said Montgomery shouldnt have called me yet because its NOT ready. This despite the fact that Montgomery sent a screenshot, via text message, of an email Bham service mgr sent telling Montgomery the vehicle is ready. Wow, just wow...so I address this with the advisor, who explains that even though the service manager signed off on it, he-the advisor- is not done yet. This is totally confusing, so immediately called case manager, but she not answer, left her a message. Next day, Friday 10- 18-19 after advisor calls stating now car looks to be sound, we express that events of the previous day made us uncomfortable and not ready to get it, want to wait until discuss with case mgr. He says take your time. Wanting to verify what exactly was done , by whom and when, we try to contact case mgr again , but again have to leave message. Trying to call a different # for assistance was no help, was told being transferred and after 8 min on hold was disconnected. Over the weekend we received several emails inviting us to rate our experiences with the dealerships and case manager. So we did give ratings of dealerships, but replied to email about case manager that would rate her when shes finished with our case. (Hoped that would get a call returned sooner...so much for that) Did not hear back from her until Wed a.m. 10-23-19. So disappointed that the info she shared contradicted that from previous conversations. We made request for car to be returned to us, not feel safe driving if cant keep stories straight as to how fixed. Here is what we take issue with. 1) Says the ser mgr in bham called one in Montgomery to find out what was wrong with car, this is off because when he finally called today, Wed 10-23-19, stated that he was not familiar with the vehicle, needed to be clued in. 2) Now being told the pump was ordered on Mon evening 10-14-19, (recall, thats the day before the advisor said we could pick it up because left light on and its fine now). 3) She says service mgr told her car was ready Saturday (remember the fiasco on Thursday the 17th, the email he sent replying the car is ready? Same day tried calling her but no response). So, who are we supposed to believe at this point??? She asks what we want from Hyundai? First time asked that was on first call way back on 14th, told her want car fixed correctly. Not convinced that happened. Techline was referenced several times but weve been told we cant be given any contact info for them so we can verify our car care was handled in most appropriate manner...we want any info techline got from either dealership and what info they related to them. Customer service says we can and should get a second opinion of not happy, but we have to pay for it. Our request is that they return our vehicle back to us, so we can do just that. We asked for it to be towed back, but they refused. We are not confident in the service provided at this point, would hate if mishandled and it ends up shutting down again on the road. Advisor says he confident enough to drive it back to us, but not enough employees avail for one to drive him back to dealership. Ser mgr says needs to think outside the box with our request...it would make other customers jealous if did for us and cant for them.... That was the last weve heard from anyone about it...That was on Wed 10-23-19 when told going to discuss with general mgr of dealership and get back with us... Reached out to general mgr of Montgomery dealership who replied to our online reviews, but he has not return our call either.

I currently own this 2015 Sonata limited and have seen very little of it lately. I purchased this car in October 2015. After around seven months of ownership, my battery went dead. I called service. They jump the car and figured that was the end of the problem since it was a very cold morning. A few days later the same thing happened again. Called the service. They jump the car. This time I drove it to Star Hyundai service. The manager at that time, Mike told me that there was nothing wrong with the battery and they were not replacing it. This was after two hours of trying to diagnose the problem. He tell me if it happens again I should have the car towed in. That is exactly what I did a few days later. He still refused to admit that there was something wrong with the battery. I then contacted the dealer whom I bought the car from who put the screws to him and he finally changed the battery. I thought this was the end of the problem. Wrong! This problem has repeated itself several times over the last few months. I have had three new batteries since the original battery put in to this car. I only have around 16,000 miles on the car. After the issue had escalated I contacted their customer care department. I was given a case number and a really horrible case worker. He never answered his phone, was very slow to get back to me. Kyle **. They advertise great customer service. HORRIBLE!!! I was forced to hire a lemon law lawyer. My car is presently in the shop going on 26 days. They could not find the reason for the battery failure. Fortunately for me, I was given a loaner. Now I am just waiting to see what they are going to do as far as replacing the car or offering me a buyback. I certainly dont want a replacement. This was my first and my last Hyundai purchase.

I purchased a 2016 Hyundai Tucson in 2018. I was under the impression had a 100000 mile warranty! In June 2020 I had to take car to have 3 door latches replaced because doors would not open! On November 17, 2020 my daughter was driving my vehicle and was at my brothers house and when she was backing out car stalled. She tried to crank it but had to have help pushing back in my brothers driveway. Had the vehicle towed to my house. My uncle who is a mechanic came to my house the next day and when my husband cranked the vehicle he said the motor was gone! On November 21, 2020 I had vehicle towed to dealership because Hyundai has had issues with their motors and I wasn’t sure if that was what was wrong with mine. They did find that it was bearing rod! I’ve read numerous reviews where Hyundai has had issues with the bearing rod!! Hyundai warranty said I only had a 5 yr 60000 mile warranty because I was the second owner. I did not know I only had a 60000 mile warranty! Hyundai dealership wanted to charge 12000.00 to replace the motor! They tried to screw me over there and of course Hyundai warranty is not going to replace it on a vehicle that is only worth 12000.00 to 16000.00. This has been the worst vehicle I have ever purchased!! My mistake for being unaware of all the issues with Hyundai or I wouldn’t have purchased it then. I would never ever recommend Hyundai to anyone! Worst vehicle ever!!

2005 Hyundai xg350 has been back at Hyundai numerous times for air bag lite on problem since car was new. After the warranty expired we decided to just forget about it, enough is enough. And the lite is still on.

I have recently just got a used 2013 Hyundai Elantra with 32,000 miles for my birthday. This review isnt necessarily a bad one. Every once in a while when I turn on my car for the first time of the day, it makes this short, medium pitched whistling sound, and it only last for about one second or less, the noise doesnt really bother me, it just concerns me that something may be wrong with my car. I have saw some complaints about the same thing, and they said that they took it to the dealer and they said it was normal. I have yet to take my car to the dealer, as I have no time at the moment, but I do plan to take it as soon as I do have some time. By the way, Ive only had the car for about 1 month and a half. Also on a side note: the dealership we went to in Concord, NC is RUDE. Do NOT go there for a car.

My 2012 Hyundai Veloster has strong smell of gasoline inside of vehicle. Dealer states that this is normal with temps over 100 degrees and start and stop traffic, so they did nothing. I guess this means that it cannot be used from May through September in the Henderson/Las Vegas area, as the temp is always over 100. I cannot believe they think this is acceptable. Do not buy this car. The dealer did provide me with details stating this issue is normal. Im not sure where he got it, but it appears to be from Hyundai.

From the car buying process, getting the car serviced, returning and paying off the car, this experience was a nightmare. I was constantly told one thing, only to be misled and overcharged. I wouldnt recommend buying a car from Hyundai to anyone. Save yourself the money and headaches and go elsewhere.

At 61000 miles, my power steering on my 08 Elantra failed - told by dealer service the sensor had to be replaced but since sensor so embedded within steering column, the only way to fix was to replace whole column. Because car was 1k miles over warranty, Hyundai would not cover - they paid half. Fast forward to today - just 40k miles later, power steering failed again. I cant afford the cost for Hyundai service to fix again. This is also not the only repeat problem Ive had with the car. Wondering if I have a lemon or if there is a different problem causing the sensor to fail. Reported to Hyundai - they wont do anything for me since they helped with the cost last time. Dealer told me they have never heard of anything like this and they say there is nothing they can do without approval from Hyundai corporate. Guess Im stuck with a car I cant drive. Hate companies that dont stand behind their product.

For being a turbo the Hyundai Veloster does not feel like it. When I try and get it going it tends to stick a lot and then jumps forward real fast. Having the flaps on the steering wheel is a pain. I sometimes knock into them by accident and they change my car to manual which I do not care for. Then I have to slow down and press down on the flap to put it back to automatic.

I purchased two years ago a 2011 Hyundai Sonata Limited certified used from a local Hyundai dealership in Waterloo iowa. At the time had done it to replaced another Sonata that had electrical issues. Last September I was made aware via the Internet that my car had a major recall with the motor. At the time, I thought about trading the car in, but no dealership would touch the car because had a knocking noise which lower value of the car. So fast forward today, I eventually had the engine replace.When I picked up my car the dealership they not only replaced the engine but done the recalled for the brake stopper pad. Soon after my current nightmare started. The motor sound like it was whistling sound every time I drove it. At first I thought it was because it was braking in so I didnt let it worry me. Then a few months later it stop this when the knocking sound came back. Also car didnt want to shift right and one time it would not start at all. Last straw was the check engine light came on and stay on. I had taken the car into a local repair shop who put it on the computer. This is when he informed me that three of the four valves were gone. That should not happen if a complete engine was replaced.So I contact Hyundai to informed them that my engine was gone again and they need to buy back this piece of junk. They took their sweet you known what time to respond to my request or even find another solution to my problem. They cant be trusted. I should mention, on September 27 about 400 pm CST I almost in serious car accident with this piece of junk. As I pulled into the parking lot of daughters dance studio, I had applied my brakes. Was putting the car into park, when the car suddenly speed up and jump the curb coming within inches hitting the building. I was completely in shock when it happen. So, asked if she seen me put my foot brake on the brake. She told me yes.So right away I called Hyundai about this event and got told have my car tow to a local Hyundai dealership which would had been the one who had done the original recall work. I done it as told and when I did not hear back from Hyundai or the dealership where the car was tow to, I got a big song and dance from them that it went to some regional Manager I should hear back soon. As of yesterday did not hear back from them, so I had my car tow outed the dealerships parking lot and sent to another reliable automotive repair shop to have the car inspect for engine damage and the brakes fix.I was lucky I had not been killed driving this piece of junk. I am now 10,000 dollars under water with this car, and cant even drive it. My advice to all who are thinking about buying a certified used Hyundai Sonatas or any other hyundai product that matter is dont. You will get burn and hurt. Take it from me. They make a beautiful product for great value, but being cheap is the being not worth at the end.

Our new 2013 Sonata Hybrid is getting around 26 MPG, not the 37-40 MPG that was advertised. We purchased the vehicle summer of 2013. So far company is blaming it on the cold after 2 dealership visits. We understand that a few miles can fluctuate, but 11-14 is significant. We would appreciate a follow-up. Thank you.

I experienced the rear window molding coming off of my 2005 Hyundai Sonata about 2 years ago. We took the car to the dealership and were told the cost would be $400 per window to install new molding. This is the flimsy silver molding set at the top of the windows. Forget it. I was not about to pay that amount of money for the install. It has been sometime and my husband and myself have noticed that all 2005 Sonatas we come across in our geographical area have the rear window molding missing. I phoned Hyundai Consumer Affairs today to see what stance Hyundai would take on this issue. Sorry, your car is no longer under warranty. Hey, guess what, according to the Hyundai dealership, Earnhardt, it wasnt covered under the warranty anyways. It was cosmetic.Like some of you, I have owned several Hyundais and have recommended people to purchase the vehicle. If Hyundai will not take ownership of the poor workmanship on this year/make for this issue, I will turn on a dime. Not only will I never buy a Hyundai again, I will make sure everyone I know does not either. Hyundai has come a long way since my first Elantra in 1991 and I would hate to see them fall on their faces due to new glue, new molding, bad line employee or what have you that caused this overwhelming mistake. Please, Hyundai, own up.

First off I still have a problem, need help. My 2004 Hyundai Sonata will not go past 2000 rpm. What could it be? The fuel pump has already been changed.

Since I have had the car April 2015. I had to buy front brakes and rotors 3 weeks after the purchase for inspection. The dealer told me they dont have to replace the brakes for Pa. inspection. How can they sell a car with bad brakes. Also this car has an issue with the tire pressure sensor no matter what pressure you have. And now I am getting a fuel sensor error causing the check engine light to come on. I am scare that with the sensor for the fuel may cause issues with the fuel gauge and not knowing the amount of fuel you have such as reading 1/2 fuel and being empty. This needs to be addressed via Hyundai to repair this asap.

When we first got our leases in 2016, we tried to set up auto withdrawal. My wife tried to set up auto pay and was told it was $30 a month. I told her she was wrong only to find out she wasnt. So my company chose to pay it. At the end of the lease we started to receive nasty messages saying we were behind on our payments. It turns out that Hyundai ceases auto withdrawal within two months of the lease end as standard procedure. Now that would be nice to know! So I had to make the payment and Western Union fee, who uses Western Union? No credit cards allowed. So I return the car to the dealer, but I still get bills in the mail. Call them again and they say I owe two payments. How can that be? I had already turned in the car! Turns out that the maturity date was the 18th and that was the date that I turned it in. OK so whats the problem? According to them the day that you turn in the car is the day before it matures and if you wait till the day that it matures, then you pay the next months payment! So its not a huge amount of money but Ill never use them again.

I bought a used 2010 Hyundai Accent with 31,000 miles from a Columbus used car lot. I wanted to get the car certified so that I could reinstate the 100,000/10 year powertrain warranty. I called the Hyundai corporate headquarters in Arizona, and was told by a long-time, highly experienced customer service rep that all I had to do was take the car to any Hyundai dealership, pay a fee, and they would perform the 150-point inspection required to certify me car. I made it abundantly clear that the car was not bought from a Hyundai dealership. I called four different Hyundai dealerships in Columbus/Newark, Ohio and spoke with an unparalleled collection of rude and ignorant idiots, who all provided different interpretations of the Hyundai warranty, although all sold that brand for a living. Four hours later, I received a frantic call from a young man who identified himself as a Hyundai Case Manager. Apparently he had reviewed the voice tape of my conversation with the corporate customer service rep, and was calling to tell me that the rep did not understand the pre-certification procedure, and that Hyundai could not and would not certify my vehicle. Next I called the Hyundai dealership in Heath, OH about repairing a plastic bumper cover that had already cracked in the bitter cold we have been experiencing (in my garage). I was told very rudely that the Hyundai Bumper-to-Bumper warranty does not include bumpers!! I have had the car three weeks, and this is my experience with Hyundai. By the way, this is a car that was rated at 40 miles/gallon highway in 2010 which, after testing, was shown to get 32 mpg at best. NEVER DEAL WITH HYUNDAI.

2021 iconic does not support Apple phones even though they have Apple iplay icon in car. USB port does not work either. Although there is one in the car. Salespeople do not know this. Salesperson said my iPhone would work in the car. It does not. I sent an email to customer service. The form letter they sent back said they put what they feel the customer wants in the car. Really? Do you believe the customer doesn’t want to be able to use iPhones (really). And I mean any generation iPhone. I cannot use my phone GPS with Apple iplay or even my phone. Why would anyone not want to be able to use their iphone functions in a 2021 new car. No help or assistance from dealer or Hyundai. Will never buy a Hyundai again. They do not stand by their cars or even offer any type of resolution. Beware.

Purchased car new in March 2013. Had towed to shop for repairs when brakes failed in May 2013. Received car back in June 2013. Car ran well, battery charged correctly and all was good for awhile. Car started to shudder/jerk a little at takeoffs from a stop again. Light and sporadic. August more frequent, September it worsened and October it had gotten bad again. End of October 2013, left my home and the car shuddered at start and went about 60 ft to stop sign again and breaks locked up solid, no lights or warnings on dash. It happened again at third stop sign! (still with-in two blocks of home). Forget the errand now just have to get it home and call for tow. Pulled out into highway in left turn so I can get home easily, and car stops locked up solid in middle of turn and road. Loaded log truck heading towards me and I cannot get car to move. Took several stomps on accelerator peddle to get it to finally crawl forward. Crash avoided but the grill filled the entire passenger window and then some. Got car home and towed to dealership the following Monday morning the 4th of November 2013. Dealership said they could not duplicate, but had huge data software upgrade for car. This was supposed to be done the first time. I told them on Monday I was not getting back into car period. Now in contact and waiting just a few more days before formal full-out legal battle begins. Hyundai has known about this life threatening safety issue for years and instead of fixing has only made it worse. Do your research before buying. I will be doing a lot more in-depth search prior any future purchase.

I moved to Florida and called HYUNDAI title and registration dept so they could fax the paperwork and they agreed. So I went back to the FL DMV to check on and they said had never received any registration paperwork from Hyundai!!! So a week later I called Hyundai TITLE REGISTRATION - again they agreed. I called the Florida DMV. The DMV - nothing had been SENT!!! One more thing, FLORIDA IS ONE those states where they don’t accept OTHER STATES REGISTRATION.

We love the appearance of our Hyundai Sonata. However, it is covered under an oil consumption recall which the dealer will not fix. Hyundais complaint department is no help other than recommending us going to another dealer. The next dealer is further away from us. We already drive too far to the current dealer for them to do the oil consumption test. Said oil consumption test involves the dealer changing the oil early due to the oil consumption. They have guidelines that say the car must use 1 quart of oil by 1,000 miles. Our car makes it barely past 1,000 miles and then hits 2 quarts low before the oil change is due.We have been advised not to add oil or get oil changed anywhere other than the dealership. Thats what we are doing. They seem to overfill the oil each time which gets us barely past that 1,000 mile guideline. We cant trust this car for trips. We cant keep driving back and forth to the dealership for them to do nothing. We will not buy another Hyundai and we will continue to warn others of our troubles.

The vehicle is a bit noisy. Not the most comfortable car I have sat in. Eventually the seat belt on the drivers side was hard to fasten. Like the locking system, the rear camera and rear washer whipper.

2010 Hyundai Genesis sedan has a problem with the automatic drivers seat. The seat fails to return to preset position when the car is started. Similarly, it cannot be manually adjusted when this condition occurs. This is a sporadic and unpredictable problem which the dealer has not been able to identify after four visits and approximately 10 days at the dealership. Customer service has assigned a case number to this issue but never returns calls or suggests a solution or suggestion to the problem. My only recourse at this point is to engage an attorney and file some sort of civil action. I am very frustrated.

The controller on my rear seat air conditioner failed. The dealer (Gentile Hyundai) ordered the part on July 12, 2011. Today is September 6, 2011, and we still do not have the part, not withstanding that in our part of the country we have record heat. The service department person (Candice) has done a great job in keeping me informed when I called, but Hyundai corporate office apparently does not have to deal face-to-face with the customer. Obviously, they have a different set of customer relation values.I am now retired, but for the last 24 years of my work career, I served as CEO of various manufacturing companies. A few of these were involved with the automotive market. At no time would I or any of my executives (or any associate for that matter) be allowed to even suggest, to a customer that we could not deliver a part or parts to them in a reasonable period of time. The idea that no reasons are given for this delay, or any suggestion when it may arrive is absolutely outrageous.This is my first Hyundai, 2008 Vera Cruz AWD Limited. It could very well be my last, and I am not shy about sharing experiences, both good and bad. This is not meant to be any form of threat, only a complaint from a very unsatisfied customer who expects better. The fact that I even waited this long to register this complaint should make it clear to you that Im not a whiner. Wheres my part?

I have Azera 2013 I like very much, it is nice car.... I recommend to buy Hyundai Azera it is much better then the Toyota Avalon, Nissan maxima, Accord and 350EL.

Leased my third Hyundai in February, 2020 one month early because my dealer had the SUV that we wanted. Turned in 2017 Sonata and owed a total of $1,600.00 for mileage and last month. Paid 3 weeks early and they said it hasn’t been paid. I sent a copy of bank check, front and back to Hyundai finance that was cashed. I’ve called five times and they don’t know where the money was applied. It’s coming up on three months past due per Hyundai finance. My credit rating has went from 800 to 640. I’ve contacted the Better Business Bureau and the dealer. I will never buy/lease another Hyundai again. Once my lease is up, I will be returning the vehicle and leasing a different vehicle, if my credit is repaired by then. My last resort is contacting my attorney if I get nowhere with Better Business Bureau or the dealer. This has been a nightmare and I would advise staying away from Hyundai and their financial department.

My new Hyundai Tucson 2019, 43000 kM, had transmission issue, they do not have parts to fix it, they do not know when the parts will be available, one week and still they do not have an idea when the parts will arrive, even it is under warranty, I called Hyundai directly, but they no information about expected arrival time for my car parts, useless and helpless, I do not recommend anyone to buy Hyundai in future.

This is regarding the E.C.M. in I10 Sportz Kappa 1.2 model 2010 which has just crossed 10800 kms. As you can see it’s been used sparingly. Suddenly it was not starting. I called the Hyundai 24 hrs helpline service. They were not been able to assess the fault. Then I had to tow the vehicle to Hyundai service center paying RS1500 FOR NO FAULT OF MINE. Then I was informed after a day that it has e.c.m. problem and has to be replaced. My regret is that such a high end model has problem in the spare so soon as it has not even been driven 11000 kms and costing me RS35000. Do I have to pay for the faulty spare used by the company. I10 sucks as I have checked other reviews and to my shock, I came to know that they are other people suffering because of this problem. The worst part is that it was serviced just 7 days before the break down and they had charged more than 6500. It’s really sad to know that Hyundai is not able to maintain the quality. And we are the suffers. It’s like an elephant (car) whose maintenance cost of faulty parts (no fault of the customer) is more expensive than the elephant itself (car).

Please put signal/turn lights on the taillights and not just the back bumper. Other drivers are used to seeing blinkers right on tail lights and not on the bumper. I understand this key point makes Hyundai different from other car brands, but I feel the location of blinkers should be universal for all cars regardless of the brand for safety reasons.

I recently and painfully purchased a new elantra limited. Painfully, because of all the runaround I encountered and despite having researched extensively, still having gotten screwed financially. Dont look for any fairness at Hyundai in Pittsburgh, cause they wear you out with the run around, even if youre trading in a Hyundai sonata that was supposed to keep its value. The sale price for the car may be $21000, but it ended up costing me over $25000 with a trade in. And should I be upset about having blowout flat tire at 533miles, especially when both Hyundai and the tire manufacturer Hankook both deny the defectiveness of their cheap tires? It appears that since Hyundai is dependent on the dealerships to sell their cars, they are Willing to give them some slack on dishonoring the warranties, including on their defective tires. Defective tires can lead to accidents and death! I suppose it will take a certain amount of death to occur before Hyundai takes some action like GM had to. I thought Hyundai was better than that, but apparently not!

My 2014 Sonata was at the end of the lease. I always had automatic payment out of my checking account. On May 10 I requested the stop of the automatic payment. I received confirmation and a paper invoice. The car was turned in on May 27. Hyundai still deducted the lease payment on May 29. From my checking account. I called them on May 31, they admitted it was a mistake on their part. They said I would get a refund in 3-4 weeks. Be careful of Hyundai. I would cancel my auto payment 3 months early to avoid this situation.

All I have to say is that the description provided by the sales person of this vehicle Tucson 2017 I leased is so inaccurate. He described this vehicle as good gas mileage, features, and speed. First of all he said 25mpg in city and 29mpg on highway, I travel a lot and it takes way less than that. Second of all key fob does not open the trunk even though it has a picture of the open trunk on it, I believe it is false advertisement, as it show that pic. I will read the manual and see what it say, to take further actions on this. I just dont know why would it have that pic if it will only unlock it, makes no sense for that use the unlock button. Third people are not trained well as when I called in to check if it was an electric problem the person who answer said that she checked the users manual and it was supposed to unlock it. Ask me to bring it to service to check. When I took it there, the service guy cut me off and said nope it only unlocks it and walked away, not even let me finish my question, so I had to leave, because no one will pay attention to me after they heard him saying that. Then they call me for my plates, the receptionist completely ignored me for a while, they gave me the plates and ask me if I want some one to help me put the plates. I said yes gratefully, and she page someone in service, after waiting for 30 minutes decided to leave as no one showed. This is the first time I ever review someone, so I dont know what else to put, but what I can tell you is that it is the WORSE purchase/contract I ever did. I wish I can return the car, but it will kill my credit so I have to stick with it. I hope you read this before buying/leasing a car and dont go for a Hyundai or not go to that Hudson Hyundai in NJ. I will read the manual and see what it says about the key fob, maybe it is false advertisement, and I will post it here. Dont get stocked in a car like this, it REALLY SUCKS, to live with it for three years.

Who sells a $45,000 vehicle in Canada where you cannot lift the passenger wiper to clean snow or ice much yet prevent wiper damage in icy weather? I was told that in order to lift the wipers you have to turn on the wipers and turn them off when they are halfway up. Now not sure if you have tried to do that in an ice storm but it is not possible to move the wipers.

After many attempts to resolve problem with Hyundai customer service in CA, my 2006 Azera was scheduled and examined for frontal passenger airbag problem and declared to be functional. This problem was subject of a NHTSA recall. The dash light still indicates a problem. A non-Hyundai and Hyundai dealer shop found the problem in the seat belt sensor for side impact airbag located in the side of the RF seat back that is subject of a recall Hyundai 094: We have not been notified by Hyundai. We are otherwise pleased with the automobile.

Little things starting to break, a little rust starting, poor mpg. Vehicle was bought for wife who hardly drives, so mpg really not critical. Has twice yearly full synthetic oil and filter changes, transmission service and filter at 3 year intervals, antifreeze flush and change at 3 years as well. Our dealer was Lehman Hyundai in N. Dade County (So. FL). Experience was quite pleasant - no finance involved. Test drove, put a deposit down, faxed copy of sale order to bank and they transferred funds to dealer. The young lady who sold the car actually delivered it to our driveway, brought my wife out and explained everything in the car to her. Great customer service from dealer sales dept. Not the same for Service Dept - enough for me to be very displeased (at that time I was an ASE Master Certified Technician in not only automotive, but Medium-Heavy Duty Trucks as well). From date on no one has touched her auto but my Happy Wife, Happy Life. I did not purchase any additional warranty, having had experience with one 10 years prior. Almost all car salespersons and sales managers excel at lying and getting to sign on dotted line. Do your homework on vehicle being considered, obtain confirmation of financing (if needed) prior to driving on lot and NEVER accept a 1 day only deal from anyone. I would run out of that dealership, that is just an intimidation tactic. In my case she told me how much they wanted (Full Sticker Price) and I told her what I would pay. She talked to Sales Manager - I would not; didnt like his looks. No way was she told and brought me back that message. I thanked her for her time and walked back to my truck, unlocked and started it. There was a knock on my window, Yes they would accept my offer! The only advice I can give about their Service Departments is to not do business with any that do not have a full staff of ASE certifications in the area they are working in. Record all conversations on your smart phones and maintain very good records. Last but not least, if all of your ducks are in a straight row, take them to court for damages and ask for your legal costs to be reimbursed as well. For what a good lawyer will cost them, it is sometimes cheaper to do the right thing. Never threaten them with court, do it! This Hyundai was not a bad car by any means, but my ex daughter in laws Honda Civic has over 175,000 miles and still going strong. That $2,000.00 extra for the Honda would have been a good buy in hindsight.

Got a lemon. 4/26/19 bought a Tucson. Less than 1 week it had to be towed in due to an antifreeze leak. The horn coil insulation was falling off. They fixed the leak but not the coil problem. Then another week passed and the vehicle would not exceed 40 miles per hour. The vehicle was towed in yet again. It has been in the shop over a week now. No one has given me an answer or solution. The paperwork has not been fully processed yet either. I received a renewal from motor vehicle for my old vehicle that I traded in. I received an email from my credit report stating my debt to income ratio was very poor because the new vehicle was added but the old one was not removed. Which means it was not paid off yet. I also received a letter from the credit union about the old vehicle needing extra coverage. I no longer have this vehicle and yet due to lack of submitted paperwork am being hassled.I contacted Hyundai corporation and filed a claim. They were supposed to contact me this week and the week is over and I have heard nothing from anyone. Please save yourself a huge headache and buy a different vehicle. I guess the only way to resolve this is with a lawyer. Sad world we live in. No one seems to care about the consumer.

Ive been leasing this car for about 2 months and the brand new car shut off on me randomly twice! First time it shut off I had to pick my toddler up from daycare that is 40 min away and they told me they will come in about an hour and half to tow my car. And they will not give me a loaner or anything to replace the vehicle while being looked at while my toddlers school closed and they are waiting for me to grab him. I kept trying to start the car in a panic and 2 hours later before the tow truck got to me the car started and I rushed to get him. The next day took the car to get looked at Paramus Hyundai service center and spent the whole day there with my baby for them to tell me my car is fine and told me I gotta go that they are closing. Meanwhile I tell them I do not feel safe driving with my baby in a car that shuts off with no warnings in middle of the road and I want a loaner and this car looked at more to find the problem. They said no and thats not their problem. Following week sure enough the car shuts off again at 8pm in middle of the road with my dogs and baby in the car and this time it never went back on. Cops stopped the traffic moved the car off road and when I called the sos they told me they cannot tow the car because the service center is closed and they cant get permission to park the car there... So we walked home from that area about a 15-20 min walk at around 10pm. I had to drag the baby back with me early morning to tow the car and sit at the service center all day with my poor son crying. And eventually that place brought me to tears, having me there all day not telling me anything until the very end of the day giving me a lot of problems about giving me a loaner car and only pulling some string and giving me a car seeing that Im stuck there with a fed up toddler. No one helping me, no one cared the first time it broke, now I do not feel safe in this car. I also want money back from the time I spent without a working car. I pay so much money for my time lost sitting on the phone and being transferred from person to person to tell me they cannot help me, calling corporate for them to transfer me from person to person for an hour me explains my issues over and over again to different people for them to tell me someone will call me that can help me in 3-5 business days!!! Are they crazy?! I dont want this car. I dont want to deal with anyone from Hyundai anymore!!! Im fed up, my family is fed up. I have never had so many problems with a car or with customer service as I do with this Hyundai Tucson limited! Im disgusted with the way I have been treated and I cannot believe Im still in this unsafe car that supposedly was fixed. A car that ** off like this after 2 months of driving it brand new is not a safe car and is not worth $466 a month! PS. There is a lot more to all this but I wanted to make it as short as possible. Bottom line me and my baby were put in unsafe position twice and no one does anything about it!

Salespeople were no-pressure. The Tucson is our 3rd Hyundai and theres lots of value in Hyundai, especially the warranty. Also lots of trouble-free miles at a pretty good price.

The car is extremely quiet in the cabin because the gas engine turns off when approaching stops. All waiting at lights is done with practically no sound except the climate control system. After approximately 3000 miles, I began hearing a knocking, clunking sound during braking. It became worse and worse until you could count 5 to 8 knocks as you approached stops.During the 5,000 mile service, I reported this and the Hybrid Technician rode with me in the car and easily heard the noise. He correctly stated, the sound seems to be coming from the firewall behind the steering wheel. There was an identical 2016 Sonata Hybrid on the lot. Same options only a different color. We could not this car to make the noise.An appointment was scheduled to look at this. The brakes were bled and the technician admitted the problem was better but not resolved. Indeed, the sound was better for about 200 miles then the issue returned as before. Only worse. Another appointment was scheduled. This time the brake fluid was removed, something was filtered??? And fluid replaced and bled. This totally removed the issue for another 200 to 300 miles and then the noise slowly returned. Another appointment was scheduled. This time I was told to leave the car and loaner would be given to me. Instead, when I arrived, I was told I would only have to wait 30 min and then take the car. I was told the brakes had been adjusted and the car was safe. No change or resolution at all.I called Hyundai USA only to get an attitude from ** about why I would complain about such a small matter. The brakes were safe and I should expect a car with 10,000 miles to perform like the Silver Sonata Hybrid on the lot with less than 50 miles. Im not making this up. I asked ** to connect me to her boss. She refused saying, Id have to talk to her. I said I wanted to speak to her boss. She replied, He was in a meeting. I asked her to leave him a message and call me back. That was weeks ago. NO CALL BACK. At this point, I began pulling out the Lemon Law booklet and left a few pissed off messages to the service manager in Sport Durst Hyundai in Durham. This prompted a return call stating that in the previous visit nothing had been done to the car but a regional parts and service manager was in town and wanted to ride in the car.So I went back for a 4th time. Four of us climbed into the car. ** The technician, ** (Hyundais regional manager), ** (Sport Durst service manager), and I drove. It was not difficult to create the sound by feathering the brake pedal. The real noise, however, happens when the car is in start and stop driving. When its hot. They had a remote part microphone, when was turned on indicating the noise was coming from the Hydraulic Brake Actuator.Okay. The part makes this noise. For the first 3,000 miles I never heard the noise and you still cant hear it in the new Silver Sonata Hybrid which was on the lot. My response was, I dont care what kind of noise a part makes in the engine compartment, I dont want to hear this in the cabin every time I put on the brakes. The regional service manager then stated that for CUSTOMER SATISFACTION the part would be replaced. The part could have been replaced 6 weeks earlier when I brought it in, but Hyundai in California refused to authorize this replacement.Ive never owned a car even from the 70s and 80s that made such a noise when applying the brakes. This condition is beyond unacceptable. So today, I get the new part. Im almost certain that within the next 3000 to 4000 miles the noise will return as before. Im also confident that hundreds of 2016 Hyundai Sonata Hybrid owners in the next 6 months are going to be bringing in their cars with brake noise complaints. It will be interesting to see how long it takes for them to remove and replace this actuators.

After my tire going flat on the 405 freeway I called Hyundai roadside assistance and they told me it would be an hour so I waited. While waiting received text with tow companys telephone number that would be servicing my car that after an hour had not arrived only to tell me that they had cancelled the call with Hyundai because they did not service that area. Calling back Hyundai roadside assistance they told me it would be another 90 minutes. What? Why do I have to wait longer because of their mistake? Should not punish me for their mistake. Should service in order of calls received!!! Never again will I use this service. Part of the reason I purchased my Hyundai was the roadside, big mistake. Should have stayed with AAA.

2012 Tucson 36,000 miles purchased new. Danbury Hyundai Danbury, Ct. Car brought back to Dealership X3 for 4 issues. Brakes, seat belt not retracting, overhead lights and dash door open light comes on intermittently and Bluetooth disconnects intermittently. On the first visit the service department could find nothing wrong with the car. On the second trip they fixed the drivers side rear brake but could not duplicate the other 3 issues. Then they said they could not warranty the items they could not duplicate. Car still has all the same issues and they will not return my phone calls. Very unprofessional!!!

On June 13th, I noticed a rattling when I stepped on the gas of my 2008 Hyundai Sonata. By the time I got to my destination, the car was making such a horrible noise; there was no way it could be driven further. I called the Hyundai customer service number to arrange to have the car towed to the dealer and to make sure my warranty would cover the issue. I was assured that I was still covered under the 10 year 10,000 mile warranty. The following morning, the tow truck arrived and took the car to the dealer. Later that day, the dealer called me to inform me that I would need a new engine and that my warranty would not cover it. The engine would be a used one with 71,000 miles on it and would cost $5600 not including labor. Of course, I immediately called Hyundai and was told that I was misinformed the previous day and that I did not have the 100,000 mile warranty because I was the second owner. They assured me that they would cover the tow and the diagnostic charge but they would not cover a new engine. The reason I bought the car and not the Nissan Altima, which is a much nicer vehicle, was for the exceptional Hyundai warranty. I spent the next few hours on the phone with quite a few rude customer service representatives before I reached a supervisor. I stated my issue for the umpteenth time and he once again told me that despite the fact that the car is only four years old, it is not their problem as the warranty is up. So basically, Hyundai is saying that it is acceptable for a four-year old car to have a blown engine and too bad for me. I am a single mother who has recently been unemployed and I am still paying for this car. Suffice it to say that I will never buy another Hyundai again and I will certainly let everyone I know what my experience has been.

2006 Hyundai Sonata: air bags no longer work; lights on; and dealers service department says this is not covered under 100k warranty. I have 70k miles. This is a safety issue and Hyundai says its not covered! I am reading this particular issue over and over on websites! It is very poor that there is no warranty on this issue. Several hundred dollars is needed out of my pocket to repair it. I cant afford it. So, in case of an accident, too bad! And yes, the passenger air bag had to be repaired couple of years ago. Now, neither work (according to the system).

The mileage is about 9000 miles, it started to smell like eggs. I dealer and they gave me the runaround. I heard it might be the catalytic converter going bad but they said have that I have a check engine light on first, but the gas mileage is getting worse. Seems like they dont want to fix nothing. Dont buy the Hyundai Sonata Limited hybrid until they fix the problem.

I got a flat on my new 2015 Sonata Hybrid. Called roadside assistance and they told me I had to have it towed to the nearest Dealership. I thought it had something to do with it being a Hybrid but it turns out that the cars dont have spares, they have inflation kits. Going to the dealer is normally not a problem but it was SUNDAY!!!!!! I told the person at Roadside that but it didnt seem to faze her. The nearest dealership was my only option. So now my car is stuck there overnight and I miss a days work because I work 35 miles away. If they brought me home I could have had it fixed. If they brought me to Pep Boys or any tire place I could have had it fixed. They need to get their heads out of their butts over there. Ill be getting AAA to avoid the expense of Free Roadside Assistance.

Extremely pleased with my 2004 Hyundai XG350L. Years ago I would have never thought to buy a Hyundai of any type but was struck by what I saw in the XG350L. It gave me 11 years and 248,000 miles of enjoyment. Would buy another if I could afford it.

I built a 2017 Hyundai Tucson 2.0 SE AWD online and I got the quote $331.11 a month. Now, when I physically visited one of your Hyundai branches, I got a different monthly payment for the exact same vehicle. The monthly payment is $421.66 a month!!! I accepted winter package ($1600 value) to be added to the car original price. However, I dont think this will have a difference of almost a $90 a month for 24 months! How come this is happening? Why is that difference for? Can you explain.

@Hyundai Consumer Alert: My new Kona (8K miles) left me stranded 300 miles away from home, but @Hyundai Consumer Affairs doesnt care! Gas light illuminated and car is fully depleted of gas within a few miles. Roadside assistance brings small amount of gas, but car wouldnt go more than 40 mph on the interstate after refueling. Dealer returns car with note that no problem existed. Rental reimbursement claim denied We still dont know what is wrong with our car. Poor customer service. Declined my rental reimbursement claim. No way to appeal a reimbursement decision -- Per our case manager, Robert -- theres no one higher in the company with whom I can speak to about our concern. Design flaw that negatively impacts driver safety.

I took my car in because I have been having trouble with the transmission. I have been very stressed because I do not like to drive a car that shows it is having problems. I have problems when I put it in reverse. I jumps and jerks. Also when I get on the free way, it struggles to shift gears. I was told that I needed to drive it for one or more months until the transmission breaks more. I am very worried because I get very nervous knowing it might leave me stranded or worse if I am in a free way.