My car has been at Nissan for about 3 weeks and still nothing but additional charges being added from the battery to the Transmission. Also was told basically my headlight issue will never be fixed because they want to charge 2k for lights and thats not included the 1200 they already want to charge me!! It really makes no sense. I will find additional forums to complain on until Nissan understands my frustration and stop trying to charge me for the labor to fix something that should not be broken.

I purchased Nissan Rogue 2013 model. I am living in California with beautiful climate. From past 6 months on my car paint is peeling off very badly. Looks like problem with the paint. I called the dealer and discussed on this. They said warranty period over. Not able to assist. Customer support/dealer is not telling the root cause of paint being peeled out. Can some please help me on this?

2009 Murano purchased new at 109k check engine light came on (code 011). Dealer says that the seal/gasket for the timing chain needs to be replaced. Parts $25, labor $2400. Nissan Consumer Affairs covers 80% dealer covered 10% and I was responsible for the rest. Still not happy that my engine has to come out and there are no guarantees after the vehicle will be in the shop 2 full days, SCARY! Nissan seemed helpful.

I am a current leaser of a Nissan Murano since November of last year. On June 2011, my automatic payment was withdrawn ahead of time, giving me difficulties with my budget. I spoke with a representative and canceled the automatic payments. On July 3, 2011, I sent a check of $831.93 to cover two months payments. However, for unknown reason check was delayed and I was receiving calls from different representatives everyday. On July 13, I got tired of the calls so I paid by phone and told them if they receive a check, do not cash it. On July 14, they cashed they check with the same amount, making my account go overdraft. On Friday, I spoke to Elvira, she told me I was going get the money back the next day, nothing happened. The next week I called with my complaint but people put me on hold and never came back to the line.I spoke with supervisor Darling and she told me I was gonna have my check the next day. Two days passed-by, nothing happened. I was hungry, with no transportation no money for food or gas and my account was overdraft. I called and spoke with Tamy, Megan, Steven, Carla, Karen, Rick and nobody did anything. I have struggled with no money. For almost two weeks everyday they said tomorrow you will receive a check. I reported to Consumer Affairs, it was useless. After almost 2 weeks I received my refund check, but no check for the overdrafts. The supervisors Rick and Darling, promised me that they will refund me the overdrafts. I checked my bank statement but nothing until now. I keep on calling them, they are never at the office. Representatives told me they gonna contact them and return my phone call and nothing. I am so disappointed at Nissan, this situation has put me on 2 weeks struggle of food, gas and transportation. Representatives of Nissan have ignored my complaints and lied to me, made fun of me with false statement, and put my economy in jeopardy. I will submit my complaint of this horrible action to any Nissan web site and complaints site as well if I do not receive a result.

I am a very unhappy customer after purchasing a New 2016 Nissan Rogue. I have a claim into Nissan Consumer Affair. My brand new vehicle is sitting at the car dealer where I purchased my car, with a loud front end knocking noise. After being a Nissan consumer with a Nissan Altima never had a problem, always paid my car payment on time, and this is how I get treated as a customer. VERY HAPPY CUSTOMER.

I was in an accident at the approx speed of 40mph, impact was drivers front and rear. The air bags did not deploy and the seat belt did not catch, allowing me to hit the steering wheel with my right shoulder and throwing my glasses to the floor.Please explain to me why there was no deployment of any air bags and why my seat belt did not lock especially at that speed, I think because that was the biggest selling point, the safety. How can I have confidence in the safety and what the company states and the actual result?

We would like to inform you that I am one of regular customer of Nissan Company from Kingdom of Bahrain. I was buy NISSAN ARMADA Chassis No: ** on date 28/04/2012, the most technical fault is air condition date of 01/07/2014. I did completely services. After that one year again same problem face. Again I was make service in your Authorized Services Center on 19/11/2015 replace as per related spare-parts. So that now again same problem facing. From the begin which problem face still not change. This time I met your Authorized Service Center. They are given me a high Expenses Quotation BD780. Therefore from the date of purchase always I was servicing your Authorized center only. They dont where is exact fault. In this regard please check your technical support and give me a valuable response.

The fuel pump went out on my 2011 Nissan Versa. This is really not supposed to happen to a new car. I was out two tows and a nights stay at a hotel. The folks at the Nissan dealership in Victoria, TX were super great to work with and they assured me I would be reimbursed. Flash forward to a month with no return emails or calls from the regional customer service office. Not as much as a single update. My husband is going to contact them now and if that does the trick, there really are no words. I hope that this stereotype is proven so that I get my money, but I hope for Nissans sake it is not as that is obvious discrimination.

Leaf - false range claims. Leased this car new. Promised 100 miles or 86 miles EPA rated per charge. Since new only able to get 24 miles per charge. Nissan checked car and denied any problems. Had it to 3 mechanics and all 3 agree its not normal. Pursuing a BBB complaint and legal action.

I have continued problems with my 2009 Altima which I have not exceed 110,000 miles. Speaking with your dealer service department they want to charge $120.00 to run a test and find out if the problem with the transmission is still under warranty. Which to me is confusing if your consumer affairs say the CVT is under warranty until 2019 or 120,000 miles I have not exceed either. Ive never had a car with this amount of issues even when I was buying used cars. I never owned a Nissan and with the experience Im having and the issue Ive had in the past I will never purchase or own one again. Several of my friends who drive or have driven Nissan products have had bad experiences as well.

I purchased a 2013 Nissan Altima a year and half ago with 33,000 miles on it. The car is now at 74,000 miles and the transmission goes out. I got a check engine light on 05.20.2016 and the car would not start on 05.21.2016. I called and spoke to a Nissan Rep, with no comfort or remedy. I had to get my car towed to a mechanic, who confirmed the transmission was a bust. I searched the internet for reviews, and to my surprise, there were 100s of complaints and experiences just like mine. I dont get it Nissan... I thought you were one of the BEST... But disappointingly you the WORST!!!

My case was open in November 2019. My vehicle under warranty needs repair. More than 3 months has passed. Repair has not been authorized. I purchased a NV3500 in 2017. It has 5 year warranty. I found very serious rust problem on the roof and took the van to local dealer for diagnostic examination. The case was open in November 2019. The local dealer sent the report to General Nissan Consumer Affair on Dec 30, 2020, waiting for instruction to do the repair. However since then, we have been waiting and waiting.Every time I try to call the specialist in General Nissan Consumer Affairs who is in charge of my case, he wont pick up my phone call. When he calls back, he left message without information I missed your call, please call me back, my phone number is **. The worst thing is, there are three times I happened to pick up his call, but he hung up right after I picked up the call. I requested to communicate with email, but I only received the initial email when the case was open in November 2019. Basically he avoids talking to me and purposely delay the response to my case. I dropped my van in local dealer which is 60 miles away from my home in November 2019 waiting for the repair. In the meantime I requested a rental car to use, but the local dealer doesnt have one. I have other vehicles like Toyota and have never had problem to contact the consumer service or the dealer. I have never thought that Nissan has so bad consumer service and hope Nissan can solve this complaint after my case has been filed for almost 3 three months, still waiting, no car to use.

No responsibility for a defected paint job because it was contracted out according to the Nissan North America rep that just called me back. This is sad and I will make sure I put this in as many places possible to be visible to your other consumers. In short, I bought a Black 2015 Nissan Altima less than 5 months ago. I have THOUSANDS of light scratches all over the car. It seems just looking at it scratches it. Its clearly a defect in the clear coat and or paint. The service manager at Nissan agreed it does not seem normal and the rep from Nissan North America would not clearly admit the same but did say I was an advocate for you to help but the decision was made not to do anything because its not a warranty coverage and its contracted out. So what. Nissan needs to take some responsibility. I owned a 2010 Black Chevy Cobalt for over 4 years and had way less paint damage when I traded it in 5 months ago. Obviously something is wrong with the paint or clear coat. I have tried taking better care of the Altima than I did my Cobalt. Rightfully so because its about twice the price. Nissan you made a great car and I love it.

2014 Nissan Rogue SV - 2014 has few design is not useful and use some cheap material for inside. Like monitor is very easy scratch and crack. In my car I was use very carefully. I was do nothing about it, no hit it...still get crack. Maybe my area are too cold and get hot...make plastic crack. And front windshield wiper cant hood up because by the engine cover. Very difficult clean up at snow time.

Our car is in the dealership for a transmission replacement. Not the first one, but the third in 2010 Nissan Cube (the first replacement occurring a little over a year ago in 01/2015). Unfortunately, my boyfriend drove from San Diego to our local dealership in Orange County, putting him 100 miles past the 12,000 mile transmission warranty. Well Nissan would surely see rationale and honor a good will repair... We received a phone call letting us know that the claim had been rejected. Being the fairness seeking person I am, I decided to call and follow up. Thankfully, the case was escalated and re-reviewed. We received the phone call the next day from Nissan Consumer Affairs expressing their apologies and informing us that the costs of the repair would be covered. I thought it was peculiar that we didnt hear anything from Nissan or the dealership for the rest of the day. After several phone calls and several messages to consumer affairs, I finally reached out to the dealership the following day and they informed me that Nissan wasnt covering the charges. No one from Nissan decided to call and let us know.So, the manic phone calls began. No one returned my calls or even confirmed that they received my messages until after 5:00 pm. Basically, they chalked it up to miscommunication... and told me to send my information to legal. I asked the supervisor to review the recordings and he proceeded to inform me that they were used for training purposes, and that I was welcome to send him my recording if I have to prove my statement (I obviously did not record the conversation). Therefore, we are without a car and it has been in the shop since before December 25th, 2015.

I purchased a CPO (Certified Pre-Owned) vehicle from a local dealership. 12 hours after I got the vehicle home it absolutely reeked of cigarette smoke. This is not hyperbole: the garage smelled like an ashtray the second morning because the car sat in there overnight, windows up. The entire garage. In the 167 point Nissan Certified Pre-Owned inspection smoke odor is called out as being checked for and Meets Standard, Replaced, or Repaired/Adjusted (the check for my car indicated Meets Standard). I struggled with the dealership to get it fixed but they stonewalled me past casually trying to fix smoke odor that all the advice online says cant be removed with the methods they employed (ozonator and bombs). From Nissans website: Can all Nissans be Certified? No. Most important, pass a comprehensive 167 point Nissan Certified Pre-Owned inspection.When I called Nissan corporate about being sold a car that was obliviously doctored just enough to not exhibit smoke smells during the sales process but is now undrivable because of the toxic smells inside the vehicle I was told that this is between me and the dealership that sold me the car. I asked them directly: So you are telling me that Nissan made a CPO promise to me that included no smoke odors and is now unwilling to stand by their customer. The response was, and I kid you not, was Yes. Furthermore, there was no concern or followup that the dealership was playing fast and loose with the inspections and the how the dealership dishonestly presents CPO cars for sale. Based on this experience I will never buy from Nissan again. Its all promises until they get a sale, then you are on your own. I wont be doing any more business with a corporation like that.

Purchased a used Nissan GTR from Atlanta, classic cars within two months the radio and transmission failed. Took the car to Nissan to see if they could repair the transmission they said no but went on to say they would replace it at a cost of $18000. Said it wasnt covered under warranty. Had to have the car trucked across town to have it fixed since Nissan didnt know how to repair it. The car was driven into the Nissan repair shop but when they took the transmission oil pan off the car to check it the car was no longer able to be driven and I had to have it trucked to my home and then to the repair shop across town for the repair.The shop across town had the transmission repaired in under a week. The car drove better than when I first purchased it. Cost me over 5000 dollars for the repair for which Nissan didnt pay a dime. Nissan also charged me $1034.00 to check the transmission that they could not repair which rendered the car undrivable. Lesson learned - dont ever buy a Nissan. Never again in my lifetime. Big rip off. Nissan left parts out of the tranny that they knew would cause it to fail and then didnt want to foot the bill to repair it. Nissan sucks.

This space would never be enough to write all the issues we have had with our car. Its the worst deal, the worst customer service, the worst corporation, the worst car, the worst company. That company has stole the money from us. I had never thought was going to be that bad. The car has gave us lot problems, consumes the amount of gas that 3 cars all together will do from other brands. The doors got stuck and had to take it to dealer to open them stupid tickets. Can not appeal to the clerk. I really hate this company. They are such a stealers not dealers, stealers... I will never recommend it to no one.

The dash in my 2008 Altima is melting. The melted dash causes a glare when I drive and may have resulted in my recent accident.

I have an 11 month old daughter, who rides in a car seat. I rented the Altima. So, I placed the base of her car seat in the rear seat of the car. Put her in her car seat and locked her in as always. By the time we went 30 miles, her car seat was almost on its side. The belts do not lock the base in place. My concern is for any parent with small kids in car seats. Please look into this problem. I am taking the Altima back today.

Bought brand new 2015 Nissan Rouge. My tail light has been repaired 3 times due to condensation and currently not fix costing me gas, time, and unwanted mileage. Each time I have to take it to the Nissan Dealership, currently around 357 miles put on going back and forth. File complaint asking them buy back suv or replace SUV, and they said no and set up appointment number 4. If I wanted a problem SUV I would of bought a used one, since lemon law requires 4 attempts to fix it. I cant do anything but put up with the lies they have told me, therefore for all the stress, time, gas, money and mileage I give Nissan a negative 0. Will never buy another Nissan. Since I cant submit this without a star being check I will check 1, but I stand by my negative zero

I recently purchased a used 2013 Nissan Altima a year ago. The transmission just went out. I WILL NEVER RECOMMEND THAT ANY BUY A NISSAN. EVER!!!

I own a 2012 Nissan Versa with only 38000.00 miles. The car broke down last week on me while I was driving. I had it towed to the dealership where it is still. There they say they cannot find out what is wrong with it but they too cannot get it to start. When I called them today they are now saying they believe it may be something wrong with the transmission. Thank god I bought an extended warranty on it. I cannot be upset with the service department as so far they have been very nice and I do have a rental car compliments of Nissan. But with this car having less than 40000.00 miles and the transmission going out already that is not a good sign. I love my car but if this is an indication of what is to come I am going to get rid of this car and will not go back to Nissan.

2008 Nissan Versa CVT Problem. I am crying right now. I do not know what I am going to do. The other day I was driving and took my girlfriend home and the gas light came on. It was late and me being a woman decided to get gas the next day. So I did but when I was half way out of my apts the gas pedal quit working. I thought I had run out of gas so I had to go about 5 miles an hour over across the street to the gas station. Put gas in it and it drove fine and to the grocery store right up the street. On my way home it ran fine and when I turned into my apts the gas pedal quit working again. I have it in a shop for about two weeks and they tell me they cannot figure out what is wrong. They believe it is the CVT. They said it was just a fluke that about me being low of gas that this doesnt have anything to do with it. That it is getting plenty of gas but the transmission isnt receiving the information or something like that.I just got online and have seen over 800 different complaints about the CVT on these Nissans. My life is over if it is the transmission. I am on disability and 65 years old. I barely make it as it is. If I do not have a vehicle I cannot go to my doctor or to the grocery store. I have no family. God what am I gonna do. Does anyone know where I can file a complaint at least. So maybe in the future people will see it and not buy a Nissan and be stuck walking like me. Why doesnt Nissan make good on these. Why??

I am very disappointed to come on here and do this. I bought a 2012 Nissan Versa in 2014. I loved that car. At the time the dealership seemed nice. It was all handshakes and how can we help you. Fast forward till today and they are the single worst entity I have ever had to deal with. Background: I unfortunately was in a car accident (no one was hurt) but my car was totaled. I wasnt an idiot, I had all the insurance I needed including GAP. I put in all my paperwork, work with the loan company and my insurance and the GAP company. Everything was going fine. Then, the woman from the GAP company emailed me saying that Nissan was insisting that I received the Security Plus extended service contract for free (which it clearly states on my Finance contact I was charged $935 for). I think to myself, not a big deal, I have my copy of the finance contract. I had already sent it to her, so I didnt see a problem. But there was a huge problem.The Gap company gets a cancellation quote for these services. But since Nissan was insisting I got it for free she couldnt get a quote. So, she calls Nissan, Nissan tells her I have to call. I call them. They say I have to speak to the dealership (which I am not at all in close proximity to at this point), but they are more than happy to contact the dealership and have them reach out to me. They said it would take probably a day before I heard back. Well, I never heard back from Edison Nissan. I called the woman back, but she stopped answering her phone weeks ago. She also will not return any of my messages. Her name is Janeesha, run the other way if you have to talk to her.This is a unique thing I have run into with this. I called the dealership myself trying to speak to someone in Finance a few times. Well, what they always do is transfer me to someone with a full mailbox. I cant leave message (not that I think they would call me back if they did get my message), the phone doesnt even ring. I call back and when the sales person answers (there is not published number for Finance because why would anyone need that), I ask for a direct line. They cant give it to me.So, I have upped the game on them, so now its their turn to up the game (I guess, that is what it feels like, like they are playing games with me and my finances). They say, well, I can transfer you to reception and they should have numbers they can give you. Great I say, Put me through. I thank the guy on the other end of phone, he transfers me to a voicemail, that says for me to leave a message, then promptly hangs up the phone so I cant leave a message.Its a shame. Their cars are awesome in my opinion. But I would never ever buy another car from Nissan because I would have to deal with a horrible dealership or a terrible phone support team. These people are only interested in you when you are ready to give them money. I get that, I do. Im not trying to vilify them, I know theyre profit driven like any company. But I find the fact that I cant get 5 minutes of a single persons time when I actually need them to do something for me! I knew what I wanted to buy when I went in, I made the sale very easy on them. I test drove, I was satisfied, I bought. Now I need something from them and they dont give a damn. Never again, Nissan, never again. I love how at the bottom of my Finance Contract it reads: Customer/Lending in Truth Contract. Except for when its provided as proof and no one cares what it says.

So I have a Nissan Pathfinder and recently at 110k miles I had to get a transmission rebuilt. Come to find out Nissan knew of the problem but did not instruct dealerships to check it out. I had all my maintenance done at a dealership and not once was I told that they checked it out. Now I find out that because I just crossed the 100k in miles, they are unwilling to help pay for the repairs. I spent a little more on this vehicle in the hopes it would last like a Honda or Toyota. My mistake but that wont happen again!

I followed the protocol as per the instructions on the payoff sheet. I wrote a check and mailed it in. No one at the 800 number can help because the payoff department is not on their premise, its in another state entirely! So they refused to verify if the payoff was even received, which is causing havoc to getting the title cleaned. I cannot afford so much as a negative on my credit for them not posting by the final due date. It is not my fault, they refused to post to the account and release the title. I have 5 years of perfect payment with even more paid to them, then agreed technically. Maybe Ill contact a lawyer since not only did I pay more than was necessary, but in the end, they quoted a per diem for the last payment that increased it for payoff before the actual end date as listed on the loan agreement. The consequence I am enduring is that I have no clean title and no response from a helpful Nissan NMAC rep to resolve this. My final word to anyone considering a Nissan: The cars are reliable, the NMAC finance is not! Run to your local credit union or a local bank to get a loan, NMAC is not consumer-friendly at all!

2013 370z - The airbag sensor is always disabled when my wife sits in the passenger seat. She weighs 120lbs. We also have a 2012 Rogue and the airbag sensor works properly. We also checked a 2013 Infiniti and the airbag sensor works properly. Nissan says it is working properly. Nissan now ignores me.

After calling Nissan and having enough with my AC, we decided to Lemon Law my car. Well Nissan (corporate) called me back today and they at this time cant help me. Even though we have been dealing with my AC unit for over a year, dropped over 2500.00+ on my AC, having it several times in the shop for the same problem, had all different pieces changed within the AC and still not fixed!!!! WARNING: Never buy a Nissan as they don’t care about their customers after the vehicle has been purchased!! It’s 105 degrees outside, spent over 2,500+ on my AC…. Still not working properly and Nissan refuses to help!!!! I am so pissed and can’t believe how horrible their customer service is and how they treat their customers!!!! Never ever buy a vehicle from them!!!!

I bought my new car at Macarthur dealer and the boss and salesperson are arrogant and not welcoming. The customer service replied to me in all BLOCK CAPITALS in 2nd email! What a big brand professional service! Not Recommended!

I bought a 2018 Altima with 40000 mi on it. Just rolled 87000mi and the CVT (transmission) failed. Spoke with Nissan consumer affairs and after they acknowledged issues with the CVT in specified models including Altimas they refused to even partially offset the cost 4000.00 to replace the CVT due to it exceeding the 60000mi warranty.. BUY AMERICAN. At least then you have the protection of a 100000mi warranty...

Most horrible experience I’ve ever had buying a car. The dealership wasn’t the best to deal with but the fact that Nissan itself is selling cars that it is knowingly putting out there that the transmissions aren’t going to work or last for even the life of a loan is absolutely pathetic as the transmission has now went out in my 2016 Nissan Sentra and I still owe over 15,000 on the car. I have no warranties to help me. It’s not part of the lemon law. Why? I don’t know. It’s built the same year those transmissions where nobody can explain to me why it’s not part of the lemon law and what makes it even worse Is one we were being sold the car. That’s all they sold was the transmission and how this new transmission was going to revolutionize the industry. I wouldn’t fill that shift, my fuel economy would go up etc. etc. and from day one it’s been nothing but a nightmare. The dealership nor Nissan has been willing to help me. I had previously owned Nissan’s and got 300,000 miles out of them that’s why I came back to you guys after this purchase. I will never even look at another Nissan again regardless of maker model.

Weve purchased our Nissan Primera 1.9 dci on June 29, 2007 in Hungary as a new car. Dealers Address: Nissan Balogh, H-4431, Nyregyhza, Lujza utca 19, Tel: +36 42 595 115, Fax: +36 42 595 114,). Our former car was a Nissan Primera, too .Last week we were going home by car with my two little sons when suddenly thick smoke came from every vent of the car. We could hardly breathe and my children were shocked. It was really frightening and the air bag alarm went on. Thanks to my composure I switched everything off and we left the car. I called a trailer as I didnt dare to restart the car. They took it to the Nissan service. It turned out that due to an electric circuit, all the wires got fire and they burnt down. I simply dont understand why the circuit breaker (fuse) did not work?The Hungarian Nissan service says that they cant give a proper explanation for this failure. My sons and my life were at risk. What if the fuel gets fire and the car explodes? We bought this car as a family car as we believed that a Nissan is a reliable and safe car for a family with kids. Now my cost would be about 300.000-400.000 HUF (1.000,-1.400, ). Im not able and not willing to pay that amount for the repair as I believe that it is a faulty construction. I want an explanation for the accident and a refund for my loss!

Not Happy at all that I paid so much money for this 2013 Altima V6 3.5 SL piece of crap. Nissan knowingly sold these defective transmissions and wont even acknowledge the problem let alone fix it. The whole car shudders badly when the lockup torque converter locks up to make a solid connection between tranny and engine. Make for about the worst driving experience you can Imagine. Will NEVER consider another Nissan if they dont come up with a fix.

I bought a Nissan 370Z convertible 15 months ago with very low mileage. Just beyond the 36,000 mile mark, my convertible top experienced issues which needed to be addressed right away. I brought the car into the shop, they diagnosed the problem, and ordered the part which took 30 days to arrive and install. It was discovered that a second part was also faulty and needed fixing. Five weeks later, I am out $1,750 and still have no working part as we are waiting for the second part to arrive and be installed. The mechanic who was put in numerous hours trying to navigate through the issues flat out told me on three separate occasions to get rid of my Nissan vehicle as the craftsmanship is very poor and the electrical system is backwards (he was referring to Nissan in general).He also says working with Nissan Japan when ordering parts is a pretty painful experience as well - parts take forever. I can attest to this. So in short, I paid $12,000 more for a vehicle with a convertible top that barely made it past its warranty. This is the second Nissan convertible I have owned, and both had expensive electrical and convertible top issues. I can comfortably say that Nissan is the Walmart of the automotive industry. I look forward to turning away as many potential Nissan customers as possible in the future since so many ask me about my car.

Number one, we purchased a new 2013 Nissan Juke from Peltier Nissan in Tyler Texas. The salesman really tried to sell us on the Gold extended warranty program, representing that it would take over when the manufacturers warranty ended, and would cover such things as the motor. They have not been making us aware of all recalls, and in fact, it was my Google research that turned up the timing chain recall, when my wife complained it was making an odd sound. I didnt know there had already been a class action lawsuit filed about this very issue, and presumably, the recall was activated AFTER they were sued.While our vehicle was in for that repair, the drivers seat was ripped by someone there, and they refused to take the responsibility, and were demanding WE pay for the torn seat. I contacted people higher up and we were able to get the seat tear repaired and even though they told us they had to order a new seat cover, after we received the car back, I could see where a repair was made in the seat cover, so it would appear, they were not being completely truthful. Around 70,000 miles or so, my wife, who drives a lot as part of her work, told me that the vehicle was going 70 mph, and suddenly started losing power and depressing the accelerator would not increase the decreasing speed.At the same time, she got a Service Engine light and she called the Peltier NISSAN dealer where she purchased the car. They told her over the phone it would most probably be covered under warranty and they would give her a loaner car. In the next day or so, she was told that the loaner car was now a rental car and she would have to pay for the Turbo, as the extended warranty department was saying the oil was not viscous enough (first tech) and then the second tech said the oil was too viscous (and burned). We had to rent a car from a national chain for a week. Were very much inconvenienced, and had to pay thousands of dollars to get the vehicle back from the dealership.From checking online, there are many other Nissan products that have had the bearings / Turbo to go bad prematurely, and it looks like the techs fall back on the viscosity of the oil problem. An interesting fact was that during repair at Peltier Nissan, when the techs received the new turbo, from the OEM supply place, that turbo was defective right out of the box. We made the representative at Nissan in Tennessee aware of this on the phone with the tech standing right by us, and she didnt seem to care. They were holding the line that somehow, it was OUR fault that THEIR product failed prematurely. It is not known if the bearings they are using are failing prematurely due to metal fatigue or some problem with the metals they are made from, or if there are design flaws in the turbo / engine that are causing these failures.My wife kept proper levels of oil in the car, changed the oil, and they should reimburse us for repairs and the one week rental car expense. Personally, I will make it known to everyone I meet that Nissan and their extended warranty company, are screwing customers, and advise no one to purchase either a Nissan or their GOLD EXTENDED WARRANTY.

There is no doubt in my mind that Nissans consumer affairs department has the worst customer service that I have ever experienced. The lack of concern regarding the safety issues that I am having with my 2013 Nissan Altima (i.e., blind spot warning system, voice activation to use phone, updates and use of navigation system) and the disrespectful and belligerent way that I have felt that Nissans consumer affairs department has acted toward me will cause me to never want to purchase another Nissan.I upgraded from a 2001 Maxima to a new 2013 Altima for its safety features. Many of those safety features have not worked properly since the day I took delivery of the car. I have told my local dealership about issues that I am having when I have brought the car to them for regular oil changes. It appears that they have failed to document my issues. I am waiting for the dealership where I purchased the car/have it regularly serviced, to do something about my issues. Hopefully, the dealership can restore my trust in Nissan and resolve the safety issues with my car.I write this review so hopefully Nissan consumer affairs department learns from my experience. I also want to advise others to be certain to tell your Nissan service department about EVERY issue you are having with your car no matter how insignificant it may seem. Plus, be certain that the service department has documented every issue and that YOU SEE IT IN WRITING. I conclude by saying, I am not certain that Nissans consumer affairs department is there to help you as a consumer.

Came in to look at vehicles on 5/23/2015 to this dealership. Liked the 2015 Nissan Murano. Traded in our car and purchased the vehicle. Since the purchase (at the time of vehicle delivery) there was a defect with the center console. After 2 service visits and a vehicle in service for a whole day it is clear that Service Department does not know how to fix... No Parts available. Plus why would I buy a car that needs service from the delivery time? After complaints with ** (Dealership General Manager) I was given a $400 service department credit and a replacement Murano (unwind from one and into another.)The 2nd Murano did not have the console issue, but had a drivers door issue... The door would not properly close, would not align to other doors and seemed like the car has either been in a repair or an accident or simply was not assembled correctly. Same thing. Brought the vehicle in for service. 2 days in the body shop the vehicle is returned back with some door adjustments, broken door molding, need new parts, will need car into service again and a 2nd conversation with ** (general manager) is now on a different tone. Essentially he has said that we have helped you out... Cant help you again other than repair, repair and more repair... And thats why there is warranty.Not to mention that both times I have brought in the vehicle for service I did not receive any paperwork as to the vehicle taken to service or what was done to it, or who worked on it. As it stands now I am extremely disappointed with the purchase, with the vehicle, with the dealership and its management. However I do appreciate the sales person ** for his time and assistance with the process. And I doubt anyone should buy a Nissan from this or any other Mossy Nissan dealership so that you will need to take it to service for immediate warranty repairs... Buyers beware. Today is June 25th, 2015. Still waiting for door molding parts (Which are clearly not going to fix the problem anyways, but someone at Nissan or Mossy Nissan decided that the molding is an issue after door adjustment and they want to replace this first) 3 weeks and on just waiting on parts.Should have left the vehicle at the dealership, but they gave me a Nissan Versa with all stickers for sale as a loaner to drive. Contacted Nissan Consumer affairs... Pretty useless experience as well. They are telling me that they are in communication with the dealership and thats it. Still no paperwork provided for any service performed on the vehicle to date. DO NOT BUY VEHICLES FROM MOSSY... This can happen to you. A reputable dealership would not sell a 40k vehicle with defects and let customers repair vehicles. Imagine if you bought a Brand new vehicle and immediately had to take to service. For weeks. This is obviously last time I bought a Nissan and the last time I bought a vehicle from any Mossy Dealerships. This is how a company lost a customer. And none of my friends and family will even consider Nissan or Mossy Nissan.

After exchanging my leased 2005 Nissan Altima for a new leased 2009 Nissan Altima, I was billed over $2,000 for excess damage. After reviewing the inspection report (inspection done by a third party company, without my review or given the chance to correct damages before turning the vehicle), I wrote a letter of dispute to NMAC and sent it registered mail and submitted payment in full for the items I agreed to. NMAC did not respond in writing or by phone to my letter of dispute. After a few months, I began to receive collection letters from an outside collection firm. Again I sent a letter of dispute to NMAC and sent a copy of the dispute for the file to Experian, Equifax and TransUnion credit bureaus. After a few more months I began to notice the adverse credit notations regarding this transaction with each credit bureau report.Once again I requested in a letter to NMAC that they respond to my original dispute and remove the adverse credit information from each credit bureau. After two years, I finally received a response. A demand for payment of the disputed amount and a comment that they viewed my original dispute as frivolous and without merit. After over three years, this adverse credit mark is still showing up and impacting my credit score negatively. I bought out my lease on my current Altima and will never again buy a Nissan product. I also go to great lengths to tell all of my friends and acquaintances to beware of doing business with Nissan and especially NMAC. Nissan may feel that they have won a battle with me for approximately $1,700.00, but I will try to hurt their sales as much as possible through my negative comments to friends and acquaintances. While in graduate business school, I learned that on average, consumers who have good experience with a company share it with one other person. Those who have a bad experience share it with an average of eleven other people. Im beating the average.

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

I believe the problem starts with Nissan in the first place. I honestly think that they feel they are too big for their britches. It is my opinion that the local Nissan trained dealership really doesnt care about the customer and refused to address issues that popped up in my particular case. To ignore the problem from my impression is to get rid of the customer. After dealing with them for 9 solid years they display a total lack of Customer Care. I think they only want the rich customers and if you are at the Altima level... Dont bother us!!! My immediate solution is to go directly... and test drive a KIA where the dealership treats you like a valued client and provides a Superior, Efficient and Reliable mode of transport.

I leased a 2013 Altima in June 2013. Car shuddered, had torque converter replaced still shuddered. New transmission still shuddered, another transmission still car shudders. Nissan says they will take car back if I pay usage fee or they will give me money and I keep the lease. I fail to see the benefit to me if youre considering a Nissan. The cvc transmission is to be worried about. Own 2 Nissans at this time and a total of 5 since 2006 but will find a way to unload them. Stand behind your products.

Purchased Nissan Altima..brand new from Davidson Nissan In Watertown NY. My car overheated to the point the indicator was pegged out completely! And fluid spewed out from under the hood multiple times!! First trip to very unfriendly service department..was told could not repeat. Picked up my car and the radiator fluid was still all over the front end of my car!! Next day picked my son up at school. Car overheated to the point I was asked to move it farther away from the building for fear children could be burned from the spewing liquid. Parked in the far end of parking lot. My car was flat bedded again to Davidson Nissan in Watertown N.Y. Was told again could not repeat. Went to pick up my car, they couldnt find it. Called service manager and he told them he parked it in the back field. They brought it to me covered in dirt and yep covered in more anti freeze. This continued for weeks. I told the manager of the Davidson Nissan Watertown NY I did not want the car anymore. I asked him to buy it back. He said all he could do to make it right was an extended warranty, Nissan car mats, 2 free oil changes (I did not use) and a Nissan hat. 2 years later my car suddenly jerks going down the highway. I get off exit and car hesitated. I drove less than a mile to pizza shop. Went to leave and my car would not go forward or reverse.. Called warranty company and had my car flat bedded to Burdick Nissan in Cicero NY (Drivers Village). I was told this morning that transmission had to be completely replaced!!! What it is a 2017 are you kidding me. Yep but at least its covered by warranty. What about next time? Replacing with the same kinda transmission.... Hello..I thought Nissan was a good dependable car. I dont want this car and owe too much to trade it!! Thanks Nissan.

I know that this probably isnt relevant anymore, but I just wanted to provide my experience(s) with Nissan vehicles. When I got out of the Navy in 1979 and landed my first job. I bought my first new vehicle which was a Datsun King Cab (Nissan was the parent company of Datsun back then). This truck was wonderful, and everything you could hope for with reliability, great gas mileage, comfort and durability! So, in 1985 when it came time to replace this truck (Datsun had already changed their name to Nissan by then) I thought well heck, I had such great luck with my Datsun so there was no need to even shop around. That was a big mistake! I was young and impulsive then. Keep in mind that this is about vehicle that I bought brand new back in 1985. So, I plunked down my 18K for a new 2 wheel drive Nissan King Cab. The only option it had was air conditioning and thats it! It had no power steering and was difficult to drive at low speeds like in a parking lot. There was some black overspray under the hood that I cant imagine was supposed to be there since it looked like it didnt serve a purpose. The next things will astound you! When you drove the vehicle on the freeway at anything over 55 mph, you could not roll the windows completely up! Thats right, there was a vacuum created where the side windows actually pulled in and away from the window tracks just enough to not allow for the them to not close all the way. This was solved by reducing your speed below 55 mph. (I had good old fashioned hand cranks). Oh, it gets better. Since the front brake pads were metallic, the brakes had this loud metal on metal grinding sound that you could hear all the way down the block every time you approached a stop sign or light. People would actually look at you and stare! I went to the dealer about this and they said that since the pads were metallic that was normal and they just needed to break in. That sound never went away the whole year I owned the truck. Ok, next, The truck had several bolts missing here and there so I think it was a quality control issue at the factory. That didnt cause me any concern except that I thought what else was missing in areas that I couldnt see? Ok next, The air conditioner and heater worked very well (for 18K, in 1985 dollars it better have) except when it rained outside. The defroster simply could not keep up with any and all the condensation on the inner windshield. Even if you had the fan at full speed for long periods of time and tried different settings, nada. You had this foggy haze that would not go away on the inside of the windshield. I actually had to keep a squeegee on my dashboard and every so often reach for it and squeegee my interior windshield while driving. Nissan could at least provided me with a squeegee, enough said. Did I mention I paid 18 thousand dollars back in 1985 for this brand new truck? The plastic grille was held on with some cheap plastic fasteners that after a few months gave out so the grille would always vibrate loose. I think that was about it. I sold that truck private party for a loss for payoff. I dont know if Nissans quality control, engineering, and manufacturing had improved since then, but I vowed that I would NEVER NEVER NEVER buy another Nissan EVER again! This will crack you up. A year later, Nissan sends me this survey to complete and return. After I ripped them a new one, I never heard back from them ever again! Did I mention that I paid $18,000 in 1985 dollars for this truck? LOL. Their advertising campaign back then was Nissan, we are driven. What they didnt tell you was that they were driven to sell you an inferior overpriced vehicle. On a positive note, I think that all the Nissan engineers have long since retired and are laughing all the way to the bank unless of course, they purchased a Nissan.

When Speaking to Kaysha today, I could have sworn I speaking to a robot but human like. She kept repeating the same Nissan will not cover the repairs you need because your vehicle is out of warranty. In January of 2018, I replaced the turbocharger costing $5200 which included parts and labor. Nissan is really proud of their prices! At the time I was told it was determined that lack of maintenance was the problem. I was not aware that a Turbo Charger needed maintenance and furthermore, They have all the records of my oil changes since I bought the car in 2014 so that could not be the problem. Now, my timing belt broke, damaging the timing belt housing and causing other damage to more parts of the engine. I called Nissan Consumer Affairs to ask them to review the problem once again. They called me back today to let me know that they will not cover the repairs. Once again, I am left holding the bag. I still owe $12K on the car and the repairs will be upwards of $8K. I have been shysted once again. I will never buy another Nissan again. Two is all it takes for me to learn my lesson. I feel stupid for not recognizing their robotic crap before. I am disgusted with Nissan and they will never see me set foot in one of their dealerships again and oh by the way, now with social media running rampant, they should listen more carefully to the squeaky wheel! I wish nothing but the worst for this company!!! They lie and steal from their loyal customers!! And on top of everything, they still have the gall to ask for a rating! Unbelievable! Well, I RATE YOU (ZERO stars!!!). They make you rate at least one star but know this you idiots at Nissan Consumer Affairs, You dont deserve that Star! You are a ZERO star company!!!

In October of 2012 I bought a brand new 2013 Nissan Versa. Great little car with excellent gas mileage. Within a month I heard a very loud rattling noise coming from underneath. I called the Nissan Service Dept and was told Oh yeah, thats the heat shield. There is a defect in it, just bring it in and we will fix it. I took it in and Nissan replaced it - no problem. 3 months later the same thing happened so I took it in again. About 8 months later it happened again. Now I purchased a new car because I drive 82 miles a day to work and back. And now, it happened again. 4 times within a 2 year period.Now because of the mileage, if I want it fixed, I have to pay for it. So how much is it?? Well they dont know because in order to give me a price, they have to look at the vehicle. They are unable to determine the price of the part needed and add it to their labor charges to give me a ball park idea of it will cost. So I send an email to the management team who calls me to let me know they cant replace the part for me for free, even though they know it is defective, but they are willing to let me trade it in and put me in a newer model Nissan that doesnt have any defects. Now if this is how they treat their loyal customers when something goes wrong, why on earth would I buy another car from them???

Nissan is one of the best vehicles I have ever owned and just recently bought another one like it because I loved the first one so much. It is a Nissan king cab with lots of room. I got it for a fairly decent price and I was lucky to find it. It was just sitting on the lot and it took some haggling to get the dealer to come down where I could afford it. It has everything I need. It could use more technology but that would be distracting. It is a great little truck and will be for a while.

First my brake module failed which by the way is an $1100. Part only covered under extended warranty... After leaving from this repair the same day I went to get gas and the gas pump valve at the gas station kept clicking closed like the tank was full when it was not. I thought it was the gas pump at the station. Went to another one and figured out that it was the truck. Took it back immediately and it was not covered... In a miraculous coincidence if you believe in those I received an notice from Nissan two days after the repair that there was an issue now covered under extended warranty for a gas vent tube... In the letter they described the exact symptoms I was having but when I inquired they would not cover the problem because it was the valve and not the tube. Sorry Nissan but you dont get a pass on this one. When you purchase a vehicle you should be able to put gas in it no matter how old it is... Ridiculous.

We leased this vehicle and it was nothing but trouble. We would go on business trips and returning to car, it wouldnt start. The battery was ok but we couldnt figure out what to do. This happened many many times and was told by the dealer they couldnt figure out what was wrong. At one point the radio would come on blasting and there was nothing we could do to turn it down or off. Nissan did replace the radio but it ended up not being the trouble with the car stalling. This was not reliable and we ended up having to return it early from our lease agreement because it was a LEMON!!!

Having owned Lexuses for years, I recently purchased a New 2013 Nissan Altima S, with 18 miles on it for my daughter to take to college. She drove the car home when the MIL light went on. I notified Carriage Nissan in Gainesville Georgia and was told it must be a loose gas cap. I was told to continue to drive the car. After 1 week and 700 miles, I took the car in for service and was told I need a new transmission.I contacted Nissan Consumer affairs and stated my displeasure and asked specifically that the car be replaced. After about 15 days, I was notified by Nissan that they would extend the car warranty to 8 years/120k miles with a gold preferred package and Oil/ Gas/Tire rotation service package for 2 years. It was more or less a take it or leave it proposition. I took the package and will pay $50 to transfer it to a new owner since I will be putting the car up for sale.I will never recommend or purchase another Nissan product again

We purchased a brand new 2015 Nissan Rogue in September of this year and were experiencing radio issues from the day we left the dealer lot. It came in very static sounding and we thought maybe we were just in an area with poor reception. As we continued to drive the problem continued in various areas. The sound is so bad that we dont even use the radio. Were forced to use the free XM subscription that is almost expired or the CD player. We brought our car into the dealer of purchase and they claimed to have fixed the issue but we still had the same problem. Being that the dealer we purchased from was far from our home, we took it to another dealer. It has been back twice since then and they have not been able to fix it saying that Nissan needs to release a software update and until they do that the problem cannot be fixed. We were given Nissans number to follow up with them and today (11/19/15) I received a call with the regional consumer affairs representative pretty much telling me that they dont have a solution. I asked her what the timeframe is and if they would offer any other answer besides others have been complaining of the same issue and theyre working on it but she kept repeating the same thing. No timeframe, no resolution, theyre working on it. I even asked if they would cover the satellite radio until the software update comes out to fix the problem and she said they would not. So now if I want to listen to anything besides a CD, Id have to take out more money to pay for the subscription. I completely understand that this isnt a mechanical or safety issue but when consumers are spending thousands of dollars on a brand new item that is warranted to work in a specific manner and the company is not standing behind their customer service, this is absolutely outrageous. I have never heard of something like this before. I paid for a brand new, fully functioning car and that is not what I received. Nissan should be truly ashamed at themselves for selling products like this and not even offering a resolution in the meantime. Horrible quality control, horrible customer service. I will definitely think twice before purchasing another Nissan specifically due to their poor customer service.

After making arrangements with Nissan to make to make a payment, I repeatedly get calls. Ill even explain that Ive made an arrangement and need to release the line to answer my phone at work. The caller would have me in tears before releasing the line or I just simply hang up. I will have told them that Im at work and need to leave the call. Its very embarrassing to have my own customers overhear my conversation!! Its very emotionally draining to try to perform your duties at work, in order to make your payment, and have Nissan repeatedly ask questions that you may not want to answer in front of your own customers. And if Im working with a customer, theyll call my work phone and ask for my co-worker, which is my friend/cosigner. She is tired of the calls as well. I know my payment need to be made. But calling me several times, after speaking with someone is ridiculous.

My daughter purchased a car in November 2016. The sale of the car went smoothly. Unfortunately she got behind on her notes. We had called to give them an estimate date of when the notes would be paid. To my understanding if notes arent paid in 120 days repossession occurs. It hadnt even been 120 days and the day that we were on the phone which was Thursday, February 23 to pay the notes. We were put on hold for a long time only for the company in which they had repossess the car took the car. Finally someone comes on the phone with the amount due then she tells us to hold on for the fees. I asked, What are the fees for? She explained for repossession and storage fees which came to the amount of $567. I asked more than once. Once this is paid will we have to pay any other fees once she retrieve the car from the towing company. I was told, No you shouldnt be because what was paid. Only for us to get to the towing company and they are charging us an additional $175 plus an additional 50 because we didnt make it in time to pick up the car before they closed. I am very very upset because we were given false information once I called back and spoke with a different young lady whos name was ruby and she told me that wasnt the correct information. Im very upset because I feel like we have been taken for more money. If a company pays a towing company to retrieve a vehicle why should we have to pay additional fees?

I bought a new Nissan Pathfinder in 2001. I paid it off in May of 2006. Nissan is still holding a lien on my truck. I cannot get a clear title. Help.

Bear with me this a long story, but I took a chance with a Nissan Dealer and am now regretting ever buying a Nissan. I’ve owned my car for a little over 3 months, and 1/3 of those months I have had it in the shop- untouched. Unfortunately, I live in Michigan- where the road conditions are unpredictable. I hit something, and immediately had it towed to a Nissan dealership near me - Fox Nissan of Lansing. This is where they held my car for 2 weeks, telling me they could repair it. At the end of these 2 week they informed my insurance that they DO NOT have a collision center and cannot fix my car. Look, I know I should have asked the right questions, but I work a 9-5 job and every time I tried to call to talk to someone they were busy, which I understand, but I never received any callbacks, and I received no EMPATHY from the sales desk. When talking to what was said to be the manager there, he offered me nothing for my wait.After towing my car to a collision center nearby, they inform me one part for my car will take 4-6 weeks to get there. Then at which I will have to wait for them to fix my car. Now, I am in a position where I must loan a family friend’s car for 2 months. I then reached out to Nissan’s customer service to see if there is anything they can do for me. I wait another week to find out there is not ONE single thing they can do for me, NOTHING. Now, I have worked in the customer service industry for YEARS. For me to buy a car and have something misfortunate happen soon after, and must wait 2 months for me to see my car, be offered no rental/ loaner, no free future services, no free car payments, nothing? Now that makes for a very unhappy customer. I will no longer be buying a Nissan after this car. For any new car buyers? I wouldn’t buy a Nissan either.

I have a Quest with 70,000 miles and a bad AC compressor. This is a $1000 repair through Nissan, and far too soon in the life of this vehicle. I contacted the Nissans customer support line. After holding for about an hour and a half, I did finally get a chance to talk to someone. He couldnt commit to any financial assistance Nissan doing anything until I had Nissan look at it, even though the local garage had already assessed it for free. I understand why that is necessary. You cant just start throwing money at a problem, and not all garages are well qualified to work on modern vehicles. I said that was fine, but wanted to make sure that Nissan might be able to help me out before I went to the trouble. He said that IS something that Nissan does, but couldnt make any guarantees because they look at each case individually. He also said that they do good will warranties all the time past the standard warranty of the vehicle.I begged for some sort of criteria they looked for because in order for Nissan to look at my Quest, it was going to cost me $120 and half a day to diagnose the problem by the time I drove for an hour and a half to the nearest Nissan dealership. I wasnt keen on the idea of wasting my time and money if there was no chance of getting financial assistance. With no criteria to offer me, I took the risk, because I felt surely a reputable auto manufacturer would acknowledge that spending $1000 for repair parts on a non-wear item at 70,000 miles is a bit outrageous. It took Nissan a few days to look at my circumstance. I was sorely disappointed. Not only did they decline to help me out, the explanation they gave me was that it was out of warranty. NO WAAAYYY! Since that time I requested the case be escalated, however Nissan wont return my calls.Ill be honest. Im not fun to talk to about this. I dont curse at those poor people on the phone, but I feel strongly that a brand new car taken good care of should make to at least 100,000 miles with no concerns. Im sorely disappointed with the ability to work with customers, and of course even more disappointed in my van, which I used to like. Now I have reservations that the vehicle I purchased new to depend on to transport my family safely, is not as reliable as I had previously believed. Nor is the company that built it have any concerns about instilling confidence in its customers after their Nissans fail them.I will not be buying another Nissan, nor would I recommend one to anyone else. Im not certain that another manufacturer would have handled the circumstance any differently, but I know how Nissan handled it. Fool me once... Take my advice. Take a warranty seriously. 36,000 miles isnt much, and take tracked reliability ratings seriously. I wish I had. Oh, and dont buy a Nissan.

I dropped off my car Monday, 8/1 Nissan Service Dept. for replacements & repairs that I waited for one month due to my front end collision car accident. I spoke Carrie Service Advisor, Tuesday, 8/2 and she was so nice saying everything is going to be done as we went over the repair list and I told her that I would like to speak to Mark the Tech when I come to pick up my car on Thursday, 8/4. She agreed. I went to the front service desk and asked to speak to Mark. Carrie comes instead with an attitude like what is it. She says he’s helping someone. I told her I would wait for him (My insurance company Hartford paid them to do the repairs and the extension repairs).I had to ask for alignment after they said everything was repaired. So only then did they notice the R/F camber and FRT Cross Camber was damage. Mark told me that he took it out for a ride and he thought it was ok instead of performing an alignment. Back to Carrie, she walked me out to my car and I asked her about the replacement on the driver seat belt which has too much slack and not enough tension. She said they replaced it but it turns out to have the very same problem as when I took it in to be exchanged. Carrie and I both sat in the driver seat and it wouldn’t lock. So Carrie gets a Tech and he sits in the seat and it doesnt work for him either. It wouldnt lock with even a rapid pull, and the new repair order said “new belt works fine” (I don’t think it was replaced – same problem).So the Tech says to me that the original manufacturer belt should never have locked, only the passenger side does for Child Seats (I couldn’t believe he said that to me. No one puts young toddler in passenger seat). Then the Tech says to me, “Believe me if you ever get in another accident the belt will work”. This statement to me is NOT ACCEPTABLE nor does it make me feel any BETTER. Why is it that the passenger seat locks and that was replaced the same time as the drivers seatbelt. So end result is that my seatbelt is no different than when I dropped the car off on Monday, 8/1 to be replaced as promised. I believe Nissan is putting my life in danger. I do not feel protected. The tech said to me that I need to get over the fear from my car accident.I explained to Carrie and the Tech that I don’t feel secure or safe without the seat locking. So Carrie says to me to call 1-800- Nissan. And Carrie and the Tech walked away from my car. As I began to drive off the parking lot with amazement, the Tech ran out with a flyer explaining Seat Belt Function Stationary Check. It reads: Grasp the shoulder webbing and pull forward quickly. The retractor should LOCK and prevent the belt from extending further. And this action new happened.I went home and I called another car dealership and they said it should lock at least when I bend forward. Can you please HELP me - is this a faulty seatbelt and I would just like to talk to the tech Mark who did the work on my car accident. I have some questions & concerns about my alignment. I was to get a 4 wheel full alignment and they did a Thrust Angle Alignment, is that partial or full alignment. I would like a print out of the alignment before and after to see the results. I need to know if my car frame is ok. I asked for copies of the paperwork that I signed and the person at the service desk wouldnt do it me. They gave me the GUEST COPY. I would like copies for my Insurance Records.

Myself and a few family members of mine have driven nothing but Nissans for the past several years. My moms first Nissan was an 01 Altima. She drove it for 5 years and 230k miles with nary an issue. Her next vehicle was an 06 Sentra. Another five years, another 230k miles with no issues. Her current vehicle is a 2011 Sentra that has 215k miles. The only major repair has been the crank sensor. She had such good luck with Nissans I decided to purchase a used Versa Hatchback. It had 26k on it when the ex and I purchased it. I commuted with it for three years and traded it in at 140k miles (due to personal issues) with no issues.I drove a 13 Versa for a year until I was rear ended and it was totaled by a drunk driver. I accrued 52k miles on it with no troubles. After that I got a 14 Sentra 6 SPD. I drove it for a year and accrued 45k miles on it with no issues. I found myself needing a truck so I traded it in for a Frontier. Ive had it for two months and 8k miles and am extremely happy with it. I plan on keeping it for a long time. The point is you will occasionally get the troubled anomaly, but all in all Nissan makes a good product.

2013 Nissan Rogue CVT transmission, The vehicle loses power due to transmission overheating. Going at a rate of speed over 60 MPH on the interstate in heavy traffic and completely losing power is very dangerous. I have contacted Nissan consumer affairs with this complaint and after a review they are willing to cover 50% of the cost to place a cooler in the transmission. I did purchase the extended warranty for this vehicle but because this is not an original part the warranty will not cover the cooler. Nissan has had many many complaints with this same issue but still only willing to cover half the cost to repair. If Nissan requires this additional part on the vehicle in order for the valve cover to be replaced because of the overheating, then they should cover 100% of the cost!!! I am very dissatisfied with this vehicle and Nissan. This is a very dangerous problem with the vehicle. Its a problem Nissan should fix especially with all the complaints they are getting with this particular CVT transmission. I am very shocked and disappointed with Nissan for not fixing this problem.

Bought the used 2012 Nissan Sentra S in July and after starting to drive it, kept hearing a popping and clunking noise coming from the passenger side rear area. Pops and snaps when turning the wheel right and braking and straightening the steering. I have spoken with other owners of the Nissan Sentra and they have the same issues. Some customers have spent lots of money trying to resolve the issue but I think Nissan needs to step up and take the responsibility for a faulty design. Other Nissans owners are having the same issues. Scary to drive and seems difficult to diagnose, but may be coming from the steering or wheel area. Please help us to keep the reviews positive for Nissan here in Smyrna but at this point it is not a pleasant experience.

I leased a Nissan Altima in 2006 and made all lease payments until the lease expired. The dealer that originally took the lease went out of business. I was told to continue payments and complied. In 2012 I was told that the payoff was $3,000. I continued to make the payments until that amount and more was reached. I have now been told that I still have to make the payments even though the total payoff has been made. All I want is my title so that the vehicle can be sold. Tonight I find myself online drafting a lawsuit against Nissan because they are still trying to charge me for the vehicle even though I have held up my end of the deal. Somehow they feel that because the dealer went out of business, I am obligated to pay indefinitely for this vehicle. Consumer Affairs at Nissan has been of no use. There is obviously no oversight at this company.

On March 12, 2012, I went to pickup my newly leased Nissan and found out that the plates on the lease car I was turning in could not be transferred to the new car because the registration had been canceled on 12/30/11 without my knowledge or permission. I had to pay for new plates. I called Nissan Motor Acceptance Corp (NMAC) and was told they knew nothing about my registration being canceled nor did my insurance company. After contacting RMV several times, I found out that my registration had been canceled online. They also told me that my plates had been returned. However, my plates were still on my car when I went to the dealership on March 12. How could they have been returned? I have also continued to pay my lease note and insurance on the car during the past three months without any knowledge of registration cancellation. I spoke with the assistant registrar of RMV in Massachusetts today, 3/15/12, and she told me that the IT department at RMV found that it had been canceled via email by a Loida ** from the Tax and Registration Department at NMAC on 12/30/11. This morning I called NMAC and they told me they now have a note regarding my cancellation that was posted on March 13th. However, they previously had no record and knew nothing about the cancellation and told me they have nothing to do with cancellation and to call the RMV. Now, the story has changed. I drove around for three months with a registration certificate in my car, which I didnt even know was invalid or cancelled. What if I had been in a serious accident? I am also required to pay excise taxes in Massachusetts. I received a letter from Nissan in December that they would be including it in my lease bill in the upcoming months as they usually do. I contacted the City of Cambridge, Massachusetts on 3/12/12 and found that they had not received notification to send Nissan a bill from the RMV, which indicated that something occurred like my registration being canceled. Now, I am afraid that this would happen anytime and frequently. I would then have to pay for new registration, new plates and explain and prove to RMV that it’s not me and why its being canceled. This is a major problem for me. I have contacted the governors office, Attorney General, RMV and Nissan looking for help. I need assistance.

Transmission problems. They know about problems with their vehicles but don’t care. DO NOT make the same mistake I did. I have talked to several people that bought them and mechanics they agree, don’t BUY. I talked to their corporate office and they don’t care and won’t talk about the issue.

I own a 2003 Nissan Altima 2.5L. The vehicle was purchased used back in March 2006. It had 27k miles on it. Through the years, it has been serviced at a Nissan dealership in Mt. Holly, NJ. In March 2011, a service engine soon (PO420) appeared. The cat converter was replaced along with plugs. The invoice was $1,132.92. The vehicle had 121k miles. Today, it has 152k miles and another service engine soon pointing to the same PO420. I am told it needs another cat. Thats only 31k miles on the replacement. I am aware of the original federal warranty on catalytic converters - 8 years or 80k miles - and that Nissan replacement parts carry only a 12-month / 12k mile warranty. However, as both a consumer as well as a logical person, since the original converter lasted 120k miles and 9-10 years, the replacement should have been comparable. My decision to keep the car at that point may have been different had I known of the unreliability of the replacement. Additionally, my vehicle is now experiencing excessive oil consumption - one quart every seventy-five miles. This obviously is a result of the degradation of the cat, particles of which have worked their way into the cylinders and scored the walls. This has occurred about a month ago since the second service engine soon light. I have contacted Nissan Consumer Affairs (Case# **) who offer no assistance. I have also reached out to Mr. Brian **, Sr. VP of Sales & Marketing of Nissan North America. I havent had the courtesy of a response. This company has lost me as a loyal customer. They will advertise otherwise, but Im sure that they really couldnt care less.

I own a 2006 Nissan Pathfinder LE& a 2009 Sentra FE both with transmission issues, the Pathfinder was not a part of a recall with the radiator that did the transmission cooling as well as engine cooling. Radiator developed a crack between the coolant and ATF CHAMBER AND THE FLUIDS MIXED, my car was running perfectly until this happened, then the transmission started to slip. When I went to Nissan they said my vehicle vin was not apart of the recall so I would not receive a warranty extension/replacement or reimbursement to the tune of $6,000 + if I repaired it myself. I spent over $36,000 on the purchase of the SUV brand new 0 miles except for the few I put on it in a test drive. Needless to say this is not an isolated issue, the web is full of complaints like this with Nissans faulty radiator. Now my poor car just sits, I still maintain her, changing the oil, air in tires starting her, wash her, I paid off the car so its just a waste. Then comes 2009. I still have confidence in Nissan even though they screwed me and 4 of my other extended family members with the same issue with their Frontier, Xterra, Armada, and Quests. We have always been a Datsun, Nissan loyalist but after my current issue with a 2009 Sentra with a CVT transmission issue. Im over Nissan and so are my family members. We have as a family given Nissan close to half a million dollars in vehicles that cant even last 10 years. We are all switching to Honda/ Toyota/Subaru, from now on, shame, I was looking at the gtr too. Nissan can take their failed business and product and shove it. Im tired of Japanese companies adopting failed American business practices, no loyalty to the customer/consumer anymore after they have our money. Everytime I see a Nissan I warn the driver of the radiator issue. I have found with one random person I was able to see the oil mixing already when he checked his radiator reservoir with me there because he was confident I was crazy, when he saw his radiator reservoir had oil he thanked me and said he was going to the dealership to get the radiator replaced before its too late. I felt accomplished but pissed because had I known I would have had the radiator replaced, recall or not, if your radiator does your atf cooling I recommend getting an external separate ATF cooler regardless if its an issue or not. I have recently purchased a Subaru and looking to purchase a Honda this weekend, Subaru understood my issue and offered to put in a separate atf cooler with the purchase. I will be asking Honda to do the same. Per Subaru, most manufactures are going that route by having a combined radiator. But I will no longer go this route with any other future purchases, Ill have them separate the cooling or not purchase.

Any Nissan dealership that has been in business since 2013 knowingly participated in consumer fraud with corporate guidance. They knowingly sold defective vehicles that put the consumers safety in jeopardy and our court system gave them a slap on the wrist. The class action lawsuit attorneys make bank and the consumers were stuck with the aftermath.At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The fix is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted. Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

Just bought a 2015 Nissan Rogue SL - Lynnes Nissan. Problem with the transmission getting stuck. Shift gear getting stuck on drive. Can not move in reverse, park or in low gear. Car is a lemon. Want an exchange!

While driving down the highway, a tire started to deflate. I called the dealership and let them know it was deflating for unknown reasons and they said even though I hadnt purchased the tire warranty that they would patch it and I would have no issues. So I brought it in and with one look they said they wouldnt patch it and I had to buy a replacement because it showed wear on the sidewall. Which it didnt have wear, the dirt was just not as noticeable after being almost flat for an eighth of a mile until I could pull off the highway to put the donut on. It cost me $290, as the rest of the vehicle is under warranty I didnt want to risk any interference of that by having 3rd party work done on it. But even under manufacturers standards it is covered since the tread wear is 1/32 off of brand new and there was only 8000 miles on the car. Their consumer affairs dept. called me back and basically said since I didnt pay extra for a warranty on the tires of the brand new vehicle that there was nothing they would do. But yet the tire they put on to replace automatically had a warranty. Am I the only one baffled by this logic? I will never buy another Nissan ever. They are rude and condescending and awful at listening and helping the people paying for their salary.

I purchased a 2014 Nissan Versa Note at Gladstone Nissan. Navigation system has never worked right & I spent 5 weeks taking it back & contacting dealership. They never had service handle my complaints but rather had the salesman troubleshoot to no avail. I no longer had the time to drive there & sit & especially since I did not give good survey results on Nissan survey - have been confronted by dealership employees including GM (Why would Nissan share that information that I was promised was anonymous only to be confronted personally & by phone? Nissan failed to honor their word & placed me in harms way. What was the purpose of the surveys - to punish the consumer who answers honesty?). No interest in resolving multitude of problems Ive had with the dealership, including getting my address correct, providing me with promised paperwork, deceptive practices in including other warranties with contract & being uncooperative in cancelling the contracts (see Edmunds.com consumer reviews - this is their standard). Worse yet, there are 2 recalls already - not even a month old. Nissan Consumer Affairs is a big waste of time & patronizing - they claimed they could not consider more actions because I do not have documented return visits for the car (once again, the dealership at fault) & did not return the car for recall campaigns (I did some 3 weeks prior to CA claim) at a different dealership. They have no course of action intended apparently except to not help the customer - who buys a new car which does not work as promised & identifies problem immediately. The other dealership ordered a replacement navigation system, except that they cant get them in because it is too new a car. So how am I to resolve a problem with a new car which Im stuck with when there is no one in the hierarchy of Nissan NA taking responsibility for their cars, dealerships and customer satisfaction promise? Now the ceiling in the car needs repaired. I would not recommend Nissan because they fail to support their guarantee and do nothing to resolve problems with their dealerships & car defects. I have logged some dozen hours in calls to no avail. I have new car payments on a limited income, poor health & a navigation system I purchased to navigate in a new area to get to many medical appointments/tests. Consequences of buying a Nissan: I have a new car that has a navigation screen that has pop-ups that block all visibility of the map & have expended hours lost, on the side of the road trying to clear it, and deteriorating health as a result. I have spent hours trying to contact third party vendors to cancel non-negotiated contracts & updating my mailing address because of incompetence & unethical designs of dealership. It is helpful to share my plight in social media to warn future buyers to steer away from the Nissan Versa Note, Nissan N.A., Gladstone Nissan, so that my experiences are not repeated.

I purchased the Versa from a Toyota dealer; May 5, 2015. After having it for a little over six months the battery went dead. I had to purchase a new battery. On August 7, was heading home from Las Vegas. It was bumper to bumper traffic then there was a brake. I tried to accelerate there was a resistant. It picked up speed and just cut off. I had no brakes. It was if the interlock system shut off everything. At that time traffic slowed down. I turned on my hazard lights and barely get over to shoulder without an accident. It was coasting with no brakes then there was this downhill slope. The speed picked up. I was praying that no other car got in front of me. A car did get in front of me but it quickly got back over. I thought I was going to have to drive the car into the dessert in order to stop it if the shoulder ran out. I came upon an exit and got off. It was an overpass with a steep hill, that stopped it. Then at that time I was able to pull up the emergency brake. I was stopped in the middle of two lane traffic; one lane coming and one going. I was still in danger of being hit by another vehicle. I was terrified as well as my family. Stuck in the desert in an unsafe spot. Others stopped after an hour and moved the car to a safer spot. I called the tow truck, to be towed 194 miles home. It took the tow truck over two and a half hours. I was afraid it was getting dark. We had no water. My mother is 81 years old. I saw three other Nissan Versas stranded besides my. Once the tow truck got there and hooked my car up, got in, and had a conversation with him. He said last week he picked up three Versas. They said the same thing I said. Their car just shut off. Took my car to Nissan car dealer in Alhambra, California on Main St. to find out it shut down because of the CVT. There was a recall on August 2015. On 2013 thru 2015 Versas, I also had another recall on some part that went under the brake. I didnt get a letter informing me of the recall. When asked why not, they told me I was not in their system as owning a Nissan. I said I am a registered owner with the DMV. Dont the two share database? I dont believe it. There has to be a law. So just wait until I have a close encounter or die to find out about the recall. Nissan has no remorse. They told me my transmission need service. After all that Ive been through, you would think they would take care of that? Nissan has this slogan, Ride in a Nissan with confidence. My first car at seventeen was a Datsun 510 brand new off the lot. Come to think of it, I had it long enough to just pay for it. No wonder they dont make them anymore. Nissan need to be put out of business. They are putting out bad cars that are going to cost many people their lives. They have poor customer service. After all that Nissan called me to upgrade a purchase on a new car, I said, Are you serious? I dont even like Nissan anymore. I will accelerate this complaint to social media. Im going to sue. I will try everything. Even a class action, because I know this is happening to thousands. We cant just sit still and allow any and everything to happen to us. If we dont stand for something, we will fall for anything. I will never buy another Nissan.

Nissan Titan 06 Mechanicals Problems - I recently got several letters regarding recalls on my truck. Let me say this first. Before all this repairs the truck was running just fine. I brought the truck to the Nissan dealer where we always been doing business. To get this manufactures problems done one of the recall was #10V517000 and ECU relay. And the second one #10V074000 fuel sender card. This service recall were performed by Auto Nation Nissan in Kingsland Blvd, Katy, after a few weeks driving in the Bellway 8 about 65 mph. And the truck start jerking and losing power with the motor on pressing the gas didnt work. After this I pull over to see what will be the problem and turn the truck off. After a few min. tried turning on and start normal I press the gas and I got more than 3000 rpm.When I start driving the truck for about 10 min. the truck start doing it again but at this moment the truck stall and was hard to drive until I could pull over again on a gas station I barely make it and I look for gas tank and shows 3/4 of gas. I fill up the tank and tried to go back on the road. But the same thing after a few min. truck was worse. I call the dealer for an appointment and brought the truck on Saturday September 30th. For an inspection. I explain the service person all the details and also at the same time the truck was having another issue, leaking water on the passenger side carpet. The service person told me that, they will check everything but I have to pay for this 3 diagnostic. I told them that, I have brought my truck for problems related at the work you have done in the truck.But if they find any problem that is not related with the issues the truck is having I have to pay for all the diagnostics. After three day in the dealer they call me and told me that the leaking under the carpet was the whole problem and the heater core is leaking coolant and that is why the truck was losing power and stalling. It will cost more the $1000 to get if fix.In my head something told me that this doesnt may sense, since the heater core only works if you put the thermostat to heat. So the heater core wasnt the problem in my understanding. I told them that I will take out the truck for a second word. They told me that I have to pay for three diagnostic according that the problems werent the malfunction on what they did. I told them I wont pay for three diagnostic. I knew they didnt inspect the truck. So the service person got in to argument and at the end he only charge me one diagnostic. At that point I just knew they are a bunch of liars and they wont fix what they cause. I told that I need an writing statement saying everything they say. About this diagnostic.After argument for more the three minutes he when inside the shop and talk to the person who did the diagnostic and put all the false statement. I look online and found a Nissan bulletin according that there is a leaking on the AC drain that is making the passenger floor wet, so I start inspecting where the pics show and that was the problem. It took me 5 min. to find the problem and $10.00 for parts to fixed, I drive around the neighbor and the truck still having the same issues. Except leaking water.Now I have a truck seating in my driveway unworking and I totally upset on Nissan service department for been useless and liar on customers like me. Just for no speak perfect English they think they will liar at me. I record and took pictures on everything I did. When I was fixing the leaking issues. So they have to at least fix at this time the truck. The right way.

I bought a 2005 Armada Nissan new. Among many other problems the latest was a crack in both exhaust manifolds that the dealership told me it would be about $3000 to fix. I got it done at my mechanic and saved. I got a hold of Nissan and told them that the manifolds were defective according to my mechanic and they knew it because the new ones were beefed up right where the old ones cracked. Nissan called me back and kept saying over and over again that my warranty ran out. I told them that wasnt issue, it was defective, they said they wouldnt do anything. This is the last one I buy.

My problem with NMAC began in December of 2011. I was behind two payments and I was making agreements with NMAC to satisfy those payments. In the past, I have tried to obtain a copy of my title so that I could register the vehicle where I am currently living. Mrs. ** of collections lied to me and told me that the document was requested and it is on its way but it never arrived. I have called NMAC several times to address this matter and they never assist me. They have threatened me about repossessing the vehicle although I have been making payments and keeping the agreements that I have with them. Currently, my vehicle has been sent out for repossession and an account representative by the name of Mrs. ** has been calling my job although she has been speaking with me daily regarding my car loan as the result of a complaint that I have filed against her. Today, she called and threatened the office manager at my job. She has asked personal information about the office manager and I. Mrs. ** has a personal vendetta against me and she is using her position at Nissan to harass me. My job does not want any more calls from NMAC because of this incident and has advised to me to seek legal action against NMAC and Mrs. ** personally. She has informed my employer that her calls are regarding an unpaid bill which is against the law. Mrs. ** is harassing me and I want it to stop immediately. I would like for my account to be assigned to a different department due to the fact that her and John ** and a few other individuals badger me on the phone and treat me as if I am not a person. I would like to file a complaint against Mrs. ** and her supervisors for allowing this to occur.

2013 Nissan Sentra SV with transmission issues. Took it to the Premier Nissan of San Jose and was told they could not find the issue. Test drove with the mechanic. Next day they say they cant reproduce the issue. Went back again and went on a test drive. Next day again they say they cant find the issue.I went back and this time another mechanic went on a drive with me and brought the computer to record data. He said that the car will need to stay there. This was already a week in the shop and they did not provide a loaner.Extremely poor customer service. The service advisors are a bunch of liars. They dont even call me back with a status update. I had to call them multiple times to find out. They changed their statement 3 times about me getting a loaner. 2 weeks in now and I am still without a car. Stay away from this dealership and stay away from Nissan. ABSOLUTELY MY LAST NISSAN EVER EVEN IF THEY GIVE ME A 50% discount.

Nissan 370Z is a great looking car with horrible storage space. Great acceleration but no sunroof, hatchback, and 2 door. Pretty easy to park cause its compact and small. I also like the color -- a silver grey. The body shape is sporty and looks great. I bought the car mostly because of the way it looked and the acceleration and the sportiness of it. I wish that it had a sunroof/T-top. Though those can be a pain in the butt. I hate the headlights. I think they should have been pop ups. I hate the hatch trunk. Nowhere near enough room. Seats are black cloth - very ugly. I hate that it doesnt come with a hatch cover. I have one that does not fit the car.

This is our 2nd Maxima and we have loved the car. The issue we have now is that we bought our 2005 Maxima new and it currently has 117,000 miles. The transmission has to be replaced and we are not at all pleased that the transmission has to be replace for $3,500. Based on the value of the car, this was a hard decision to make. Apparently, many are having the same problem and there should be a recall from you. If you want us to buy again, you had better make this right.

I was involved in a serious accident which totaled my 2017 Murano (not my fault). I was injured, however, I notified the insurance company and GAP immediately. The insurance company totaled the Murano (which I knew they would). I notified Nissan financial within a few days and shut off auto pay. Within a few weeks I had to replace my car (went with Subaru this time, its much safer). Nissan received the check from the insurance company for $21000 about 3 weeks after the accident, Nissan is filing the GAP claim. However, Since they have not received the GAP payment within 30 days after I stopped payments on the Murano, Nissan finance hit my credit for late payment (even though they received $21000 from my insurance company before the 30 days late).Since I needed to replace Murano and I knew insurance and GAP would pay it off. Nissan does not care about circumstances (injured, needed a new car, etc...). They will not wait for the GAP payment. I made every payment on time until the accident happened. Nissan ruined my credit. Im still under Drs care and have not been cleared to go back to work, but Nissan does not care. All they have to do is put the late payment on the back end of the loan, but they wont do that. Shame on you Nissan, ethics are not your strong point.

I purchased my 2017 Nissan Titan with high hopes and excitement but all the hype did not last. The driver seat broke not shortly after I purchased the truck and has been replaced 3 times and is process of getting repaired for the fourth time. It developed an oil leak after around 5,000 miles which was a valve cover and was repaired but now has another oil leak and the truck only has 14,450 miles. When it snow or ices the parking sensors go haywire. The computer had to be reprogrammed for shifting issues. The rear end has popping sound when the brakes are applied and the list of issues continue to grow. I have gotten to the point that I scared to drive the truck let alone have family ride with me in it. I have been in constant contact with the dealership and consumer affairs. I and just extremely disappointed about this $48000 golden covered **. I just hope people think twice and have better luck when it come to this truck.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

I have an electric blue 2005 Nissan Frontier Nismo. Since about 2008 and 40,000 miles, it has been shedding paint like my car sheds hair! It started with the front left quarter panel, then the front right quarter panel, then the right rear quarter panel, then the gutters on the roof, then both doors on the right side, and also many other obscure places like the gas tank door, and underneath the hood, a place that never encounters any weather or road related contact. I bought the truck used with approximately 41,000 miles on it and, after I bought the truck, I found out that the previous owner had actually already dealt with this issue and had taken the truck to Nissan, complained about the paint peeling and Nissan did a tape test on the vehicle. They pulled off a significant amount of paint but then claimed that the issue was not a factory defect. I have gone through all of the appropriate steps with Nissan and basically have gotten the runaround. They keep claiming that its not a factory defect and that there is nothing that they can do to help me.I have formed a Facebook group titled 2005 electric blue Nissan frontier paint delamination. I am seeking as many affected Nissan Frontier owners that have experienced the same paint defect with that year, make and model and color of truck. The more people that I can get to come forward with this issue, the stronger my case will be. I have been in contact with the same attorney group that is handling the transmission/radiator recall and they are very interested in taking up this case as a class action lawsuit. So please, if you are affected by this paint peeling issue, please add yourself to the group on Facebook and we will go from there. Thank you.

I bought a 2014 Pathfinder Hybrid from Robert Allen Nissan in Helena Montana. I bought it for one SPECIFIC reason. It was supposed to get 30MPG highway. I told them I drive 150 miles a day to work and they said this would be the car to buy. I test drove several that day but settled on what they recommended. It does NOT get 30MPG. The best I get is 21 to 22. When I complained to them they said Well hybrids dont get good mileage in the winter. I said, “Why didnt you tell me that when you sold it to me?” They acted like I was just another stupid consumer. Another thing, DONT BUY A PATHFINDER HYBRID 4X4. It will get stuck in the driveway. When the wheels start to spin the battery takes over and it powers out. BAD DESIGN.

I am the unlucky customer of Nissan; my 2013 Nissan Sentra has a transmission problem without any previous symptom. My wife was driving to California when happen and need to bring the car to the dealership located at Tracy CA. The only dealer in town! They took several weeks to have my car ready and as a familiar person to the automotive industry. I know that there are design issues and manufacturing errors. I am an open minded person and understand that errors happen. I patiently wait for the repair of the car and pay for the additional travel to pickup my car. I am located at AZ. After that I let my son attending Tulsa University to take the car with him. He noticed a noise under the car and with the months the noise go worse. I instructed my son to take the car to the dealer at Tulsa; they completed the diagnostic and determine an error made during the replacement of the transmission where a bolt was left loose or too tight ended to stripping or damaging the bolt threads. They also recognized an extended warranty for additional 12K miles and the whole repair will cost nothing to me. Well too good to be true! After two weeks waiting for the parts; the dealer at Tulsa notified me that the dealer at CA didnt accepted the claim! They said that there is nothing they can do and I should contact and deal with the dealer at CA directly. The dealership at Tulsa denied to honor the warranty! Well, I contacted Nissan directly and they reported the receipt of my complaint; within the following two day they completed their investigation. It is an issue that needs to be solved at the dealership and it is nothing that they can do! I got a copy of the procedures created by NISSAN to replace the transmission and the additional procedure to remove the parts where the bolt in question is located. It is more than clear that the last person to touch that bolt was the Nissan technician during the transmission requirement. Well after all the evidence still Nissan denied any support or ruled to make their representatives responsible for their mistakes. I am writing this review to help some other potential customers to became victims of their poor quality of products and services. I asked for a writing report from their investigation and it was denied; they do not want to provide anything in writing. Too much to ask? Nope! It is a normal covering for a crooked organization! Do not repeat my mistake; do not buy any Nissan products! I am not complaining for the poor quality. It is for the silly expectation of Nissan that the dealership are independent of their organization. That I cannot have a service across the whole USA but I need to deal with independent dealers, that they are trying to push me to go to CA and fight with an independent organization whom by the way hold a big SIGN OUTSIDE SAYING AUTHORIZED NISSAN DEALERSHIP with their big logo there! NEVER NISSAN AGAIN!

My car has been held at Nissan repair shop for 30 days, for a faulty transmission, that a lot of the public has an issue with. I spoke with Nissan customer service (Katey **) on 4/25/2018 case **. I was promised a 2 month credit to my account, for the time lost, and money by not being able to drive my car. I was suppose to receive an email on 4/26/2018 with documents, for this action to proceed with the credit to my account. I NEVER received them yet and its now May 10, 2018. I called customer service today at 6:45 pm, and Jazmine the representative answered with a nasty attitude, consistently asking me for a payment, when Nissan owes me a credit.She began speaking over me, and would not allow me to answer any of her questions. I then requested to speak with a Manager, she put me on hold, then I heard her mumble a under her breath, then she disconnected the call on me. I called back, and I immediately requested a Manager, his name was Chuck, he also answered with a nasty tone, and was basically flipping me, Yeah yeah maam whats your issue. I then asked if they were happy with their jobs, because I am an innocent customer, who does not deserve the DISRESPECT, I have spent nearly 20,000 with this company. I deserve respect and excellent customer service. They should be fired!

With MUCH regret, my husband and I purchased a 2018 Nissan Pathfinder from Pinnacle Nissan in Scottsdale, AZ. I went to that dealership November 2018 thinking I was going to get a Black Friday special, but instead got ripped off. The salesperson stated the pearl color would be an extra charge and we agreed to pay the extra. When I came back to pick the vehicle up because they had to order that color they said, a pure white Nissan Pathfinder was waiting for me. I argued back and forth with the sales manager at that time, and he stated the vehicle I was receiving does not come in Pearl white. I mean they got their sale, so who cares about the color right? I wish to God, I would have just walked away, but I drove off in the white Nissan Pathfinder. In addition, we thought we were purchasing an extended warranty up to 100K miles the reason our payment was outrageous. We were ok with that knowing we would have coverage for a while. The finance guy also talked us into some paint package. I returned to Pinnacle about a year or so later (it should be in the records) to get the paint touch up coverage (not sure of the exact name). We were not given any instructions other than we have that coverage and weve never purchased it with any other vehicles. So, I pull up to the service dept at Pinnacle and was met by the rudest person Ive encountered in a while. He said your car is dirty! Theres a car wash down the street! Go and come back! Well, I was under the impression they would wash it at the dealership, and I was in a hurry on a Saturday with a lineup of errands. I did as he barked out for me to do and returned the vehicle. Pinnacle, please work on your customer service! Its important! I then visit ABC Nissan in Phoenix, AZ in 2021. The second row would not collapse, and we were told it was not covered by the warranty. What? A 2018 with coverage up to 100K miles? Well, guess what, we are NOT covered up to 100K miles. Not sure how we got swindled into paying an outrageous car payment with little to no warranty coverage? So, I call my nice “go to” service advisor Tyler at Coulter Nissan in Surprise, AZ immediately tried to help me and said he could do a one time goodwill coverage. I didn’t go to him in the first place because I was close to ABC Nissan at the time and somehow thought I would receive good service at any Nissan dealership! Tyler is SO awesome and is the ONLY one who represents Nissan well. Tyler said that ABC Nissan could also use the good will coverage so I wouldnt have to move my car from ABC to Coulter. The salesperson at ABC was horrible and kept quoting different pick-up times for when the vehicle would be ready. This was very important as I was traveling from Phoenix back home to California on tight time restrictions for work. The manager at ABC Nissan, Anthony **, finally intervened and tried to hurry the techs along as the salesperson shouldnt have called and said the vehicle was ready if it wasnt! I was in tears and extremely frustrated at this point as I was given 3 different times the vehicle would be ready. Anthony gave me money to go get lunch and to stall for the technicians to hurry and finish the job that was promised hours before my arrival. After several months, my daughter noticed a bolt sticking up in the seat and the seat belt would not work! We were not surprised there were more problems with this Nissan vehicle! I took the vehicle to Pedder Nissan in Hemet, CA. The technician/manager there stated the bolt was never put back properly by ABC Nissan! Whhaatt?? How dangerous?? ABC Nissan must have rushed to get the car out and carelessly did not put the bolt back properly. I should have taken pictures, but Im sure Pedder Nissan has some. The tech at Pedder was kind enough to fix the bolt at no charge. They provided good customer service as I showed up with no appointment and he got me in quickly.More problems with this new Nissan Pathfinder! Apparently, there is some known CVT issue with the Nissan Pathfinder. This issue/dash/radio would go in and out in my vehicle and was random when the dash/radio would work. I took the vehicle to Temecula Nissan where Alex Campagna assisted me. Apparently, Alex was not aware of the CVT issue? He told me they could not help me unless the dash/radio was actually not functioning at the time the vehicle was in their possession. Of course, when I took it to Temecula Nissan, the dash worked fine. I drove away from Temecula Nissan with no resolution! I go to visit in Phoenix again and I can ALWAYS rely on Tyler at Coulter Nissan. He knew exactly what I was talking about before I could even get it out good! He immediately helped me and was able to charge a minimum fee to fix it. Whenever Im at Coulter and dealing with Tyler, I always feel safe and do not worry about getting taken advantage of! Tyler is just a good person and a good representation of Nissan. I shouldn’t have to go to another state to hope for good customer service from a Nissan dealership! I wish I had purchased our recent vehicle from Coulter, but thought we were getting some special deal at Pinnacle. Worst mistake of our lives! Maybe some internal training is needed throughout Nissan for consistent customer service, complete/accurate work, and knowledge of recalls! I would love to have the Pearl Nissan Pathfinder I originally hoped for, but in the meantime, Tyler has helped make my regrets of dealing with Pinnacle Nissan, ABC Nissan, and Temecula Nissan a little better.

I have a 2012 Versa with numerous paint chips all over the vehicle. Consumer Affairs told me to have the dealer document it, which I did. They then said it was environmental and unless the manufacturer deemed the paint is defective, they cannot help. I have never had a new car chip so easily and I am convinced its due to poor paint and/or clear coat.

I purchased my 2015 Nissan Murano June 2015 because my family and I love the new body design, overall performance is nice, I wished I did not have to send a bad review. My problem is with the tires installed on this vehicle by Continental Tire, I first started noticing the problem around 25k miles; I noticed cracks and pieces of rubber are coming off tires. At 26,000 I contact Nissan customer service and Continental Tire with no success. This experience is leaving a bad taste of customer satisfaction by Nissan USA for next time I decide to buy another new vehicle. I do not think is fair that buying a $40k vehicle should need new tires before the 50 to 60k miles. I took my vehicle in to Mossy Nissan in Houston the dealership I purchased from, and I been told that Nissan denied any warranty on tires. I am in the auto service industry and I know the importance of maintaining ones vehicle so I rotate the tires twice year. When I first notice the problem I check the alignment thinking that it may be alignment issue but was not the case; in fact my front end tech explained that a new vehicle should not need an alignment unless it had been on an accident or in abused driving. Our familys vehicle is used for pleasure weekend driving, and week wife works 5 minutes from home; so most of regular city driving about 7,500 miles per year, other highway miles 3 to 4 trips to the Valley in the last 3 years.

Over paid, harassed 8-10 times daily - You will be receiving my documents regarding payments on my NMAC, more than 10 payments. Oh but I kept getting calls that I was past due from indos. I’m ** pissed. I tried telling them, no one wants to listen. Well now I’m taking action, little they see the crap that finance companies can get away with. Oversight on NMAC on May 1 or 2, this total is not acceptable, reviewed prior contracts, all over paid. Recently, there were 179 complaints, same as mine. Be on the watch, facts about Nissan Blank. I’m pissed.

We enjoy our Nissan except that the back door has to be slammed shut or it doesnt close tightly. We like the back and the extension that comes with it. I would like to have more USB outlets though. More leg room in the back may be nice too.

The reason that I am sending this is because I am very unhappy with the customer that I receive from your location. I had an appointment this morning at 8:30am due to my fan making a noise when I cut the heat on. My car also hesitates sometimes when driving so I was having that checked as well. My boyfriend brought my car to the appointment this morning. He was advised that the blow motor was not covered under the warranty and it will be $59.99 to look at this and an additional $99.95 if the hesitation wasnt my transmission. At this point the service manager Mike gets on the phone with poor customer service and had a major attitude. He states that the blow motor is under warranty but I needed a filter that is recommended every 15,000 miles. Thats fine we got it taken care of. My concerns after they repaired it they left all of the leaves and sticks all over my floor in my car when they repaired this. I am very disappointed in the lack of professionalism and customer service I receive. Not even a year ago I came in because I had a humming noise in my car. When I came in and advised the young lady she was very nasty and rude and told me my warranty was up and I never complained about the noise before (I think her name was Brooke). I get an appointment for the following Monday and sure enough it was my wheel bearing and it was still under warranty. I just feel I receive terrible customer service from this location and it makes me want to go somewhere else. I come here because my job is nearby. I just want a little more empathy and customer service when I come to this location. That is all I am asking. Thank you and have a great day!

I bought a new vehicle to replace my old one which was destroyed in an accident. Bought a Nissan since the last 4 cars between my wife & myself have been Nissans & they were all pretty good. Bought the car May 31 14 & by November it was completely dead. Long story short, it is presently at the dealership for the 6th time & still not fixed. It has been there for 3 weeks & they dont even return my phone calls to update the status. I had an oil change on 9/24 & they phoned me the next day, & followed it up with 2 e-mails asking about my experience, but they wont fix my car or keep me in the loop! I got on the dealerships chat line this afternoon & Donna promised to have them get back to me & also promised to e-mail me a transcript of our conversation for my records. She did neither! If this company had a spread of decency they would be ashamed!

I bought a 2016 Versa Note in 2016 and while I love my car and have had no problems with the car itself at all - dealing with the finance department of Nissan Motor Acceptance Corp (NMAC) has been a nightmare. It was ok the first few months. They offer FREE one time payment through their website as well as recurring autopayments and then over the phone methods of paying which charge fees ranging from 7 to 12 bucks. They have taken duplicate payments in August and when I called about it they stated they were going to refund one of them - which they never sent the refund out to me yet on the account it showed a reversed payment so the system kept reporting that I had not paid. As they had never sent the refund and still had my duplicate payment for that month I had actually paid a month in advance yet the system continued to show I hadnt paid Augusts payment at all. I called and spoke with multiple people who all confirmed my next payment would not be due until October. In September the system took YET ANOTHER payment. Note - this is now $975 of payments that the system is only showing $325 having been received. I called AGAIN and said they needed to get my money back to me ASAP. I was put on hold for 45 minutes while he spoke with a supervisor and then it dropped my call. I call back and of course its a new person and theres no note on my account about a refund. This person says the fastest way to get my money is to call the bank and stop the payment. I stop the September payment with my bank which cost me 25 bucks and call Nissan back to tell them to forget it I fixed it myself. Nissan says - Oh I see in the system theyve issued you a refund check. I said - Guess you better call your bank and pay the stop payment fee like I just had to do! Apparently they didnt. I get the refund check in the mail and ignore it. Im sick of being put on hold and having to call them every damn day at this point. WELL - because I did the stop payment - per Nissans advice - AND they sent a refund check the system reversed the September payment that they took without my permission, and the SECOND August payment! So now the system shows that I havent paid since July.To recap - $325 + $325 taken in August - refund of $325 never received yet recorded in system manually by person who said I could have one imaginary refund reversed the duplicate August payment in the system though I never actually got my money back (Nissan still has my $650 - Aug and Sept payment). $325 taken in Sept - stop payment reversed the Sept payment. Nissan issued a refund even though I told them I fixed it myself and to stop their check (they didnt). System reversed the Sept payment owing to the refund (it reverses once the check is cut not when you cash the check). System then reversed the FIRST August payment owing to the stop payment.So - I have now paid $975 dollars in 2 months and gotten $325 back yet Nissan continues to tell me I owe them $650 dollars plus late fees. To which I laughed hysterically in their ear and hung up. I took some shots and called back and I FINALLY get a supervisor which I have asked to speak to no less than 6 times since August and I break it all down for her repeatedly until she understands what has occurred. She says - deposit the check in my account and make a $655 payment to fix the September payment and pay October.+325 Aug 1. +325 Aug 2 (should count toward Sept). +325 Sept. -325 Refund (for Sept payment taken which is now a double). + 655 Pay Sept and Aug 2 payment that I actually already paid and never got a refund for but the system thought I did). So I stop the auto payments because ** them and do one time payment in November. I get the thank you email on Nov 14, the your payment is processing email November 15, and then it never hits my account. By today Im like CRAP guess I gotta call. I call them and theyre telling me how this is a problem with my bank. NO - you are the common denominator. This is a problem WITH YOU.I told them I will not pay late fees and I will not have this hitting my credit account and that I wanted it in the notes on my account that I want to give them money and they dont want to take it. They want me to use BILL MATRIX which charges 12 bucks to make a payment. Their FREE one time payment method HARDLY ever works THUS FORCING YOU TO USE BILL MATRIX and pay a fee! Im on to their game! I will keep submitting free one time payments and making notes in my account for the rest of my eternity before I pay another payment fee to this disorganized mess of a finance department. This is the hill I will die on. The end.

I bought my Nissan Juke in August 2012 and have had no problems with it until June. I set up a recurring payment with Nissan Finance so that I wouldnt fall behind. When we fell behind 2 months, I found that the account never saved, although it said it did. My mom even went in and set up an account, which again, never saved. So we called customer service and a lady there set it up for us, so we thought we were fine. WRONG. Our car got repossessed last night because we were behind on payments. How? I dont know. The only to get it back now is if we pay the off the car in full. The card that was supposedly supposed to be on that account is still active, so whatever happened, is beyond me. This wouldnt be the first time Ive gotten such bad service from Nissan.

I wouldnt give this company one star. My story is far too long and complicated to type out here. I warn anyone and everyone to steer clear of any Nissan product. Youll be so sorry if you do. Buy anything but a Nissan. I am still fighting with them 3 1/2 years later over a leased Altima that was a lemon from almost the beginning. They couldnt care less! Consequences? I wont even go there!

I am driving a 2006 2.5 Dci pickup Navara with 104,000 km on the clock. The Diff was replaced on 30,000 km and again it was repaired on 90,000 km. It is now faulty again on 104 000 km. What could be the reason/s for this problem? Was any Navara ever recalled with this problem?

My car decelerates when I get on interstate and I took it to the Nissan dealership. And theres no codes showing up and she told me theres nothing that they can do about it until they have a code. So they rather for the car to kill me than to fix the problem. I will never buy another Nissan. You would think buying a new car you wouldnt have problems with the transmission.

Case number was opened because we were eligible for the battery replacement under warranty. We were unable to replace the battery, because the case number was prematurely closed without prior notification. Please advice, who should we contact regarding re-opening the case. Contacting customer service did not help.

Im so mad. I bought a used Nissan 2005. Never got told the transmission was rebuilt just a few years ago. The car is giving me nothing but problems. Its one thing after another. I have only had my car since January. Took me till April to get it running. Now its broken down in my yard and I cant use it. Nissan needs to do recalls because my electrical is screwed, oil is everywhere and the car stalls and dies or wont start so much I want to scream... Anyone need a parts car in NH. Put 1500 into the car but cant continue to do it. Its an awesome car when it runs and just when you think it wont stall it does in the middle of a rotary on a main strip.

Theyre aware of the issues with the 06 Nissan Altima and they didnt send out notification. Its stressful patching something that they know about. How dare they put our lives in danger and our children and now theyre giving me a hard time. Shame. Shame. Shame on them. This car has put my child 95 around big trucks.

I purchased a 2013 Nissan Sentra SR only 8 months ago with 80,000 miles! After leaving the dealership (hrs after) I had contacted the manager to inform her that I felt as if there was a problem with the transmission because of the problems I was experiencing, the car was revving very high while in park or stopped and jerking. It almost felt as if I was driving a standard and taking off from a stop sign in 2nd gear! This is what my car feels like taking off after every stop I make! I have a ton of text messages between the manager and I about this problem. She somehow made a way to make ME feel like I had been driving the car a certain way or that I just hadnt had any experience driving new cars. This was the response I got for about 90 days until my warranty was up!I have now only had my car for 8 months and with only 93,000 miles and 3 years old, I am being told my transmission is GONE and this is going to cost me $3,200! PLEASE TELL ME HOW THIS IS POSSIBLE FOR A 3 YEAR OLD CAR!? I still owe $11,000 on this vehicle! And while paying family and friends and taxis to get myself and my 2 infant children to and from work, school and daycare, I am now struggling to make my monthly payments because at this point, I cannot afford to mess up my credit! I dont know what to do!! And after reading all of these complaints I feel absolutely taken advantage of, and absolutely no hope for nissan! If you cant stand behind your vehicles then you should not be selling them! I am literally crying reading all of these complaints! It has definitely hit me that I am totally screwed!!!

Nissan of St. Charles. The salesman sold a 2010 Nissan Altima without my signature or permission. Now, its on my credit report. I have never met this man or have I come to your dealership to sign for a $36,000 car. All of them are going to jail. Im a 67-year old woman who lives off SSI in Vegas. I dont live in Illinois.