I purchased a Hyundai i20 Magna from Joshi Automobiles Mohali Punjab. At the time of delivery, several things were not provided to me though they said they’ll deliver it to me within few days. Even when I got my car insured from Joshi Showroom twice, every time, the insurance policy was sent after 6 months. Now, about the tire problem, the tires they provided me with the car were of zero quality. Just after 3 months, the tires got punctured not just one or two times. In fact, all tires were getting punctured twice or thrice a week. I lodged several complaints but there was no action taken by the dealer. Just for show cause, they issued me a fake inspection report.

I have a 2016 Hyundai Veloster Turbo and it kept stalling while in drive. My seats started cracking after only 6 months. My resonator and exhaust has to be replaced with less than 6000 miles on it. Hyundai definitely needs to recall this vehicle because my car has been back and forth in the shop due to the mechanics solely depending on computer codes to find whats wrong. Do it the old way. Actually look at the components and parts of the car. It should not take almost 3 weeks to figure out the grounding wires were bad.

WHY I WILL NEVER OWN ANOTHER HYUNDAI / KIA. (With sincere apologies to anyone I ever influenced into purchasing one). The primary reason I will never own another Hyundai or Kia, or recommend anyone else ever own one, is that they, in spite of their supposed great quality, are inferior products!! Please understand that I do NOT consider this the fault of the dealerships or dealership service departments with whom I have interacted; they have all been very professional, competent, and friendly. This comes down to the fact that the basic cars are junk from the factory and overall quality of the manufacturing is extremely deficient. To wit:I purchased my first Hyundai Sonata, a 2006 with a V-6 engine, in August 2006. It had ten miles on the odometer primarily because I took it for a 2 mile test drive before I bought it. I loved the ride, handling, and everything about the car. When I bought the car, fortunately I negotiated a 100,000 mile bumper-to-bumper warranty as part of the purchase. In addition, I purchased the 5-year hard-simonizing that also treated the interior fabric. I was planning on driving the car for many years and have regularly maintained it with that in mind.I very carefully broke-in the engine according to the recommendations in the owners manual driving it at a certain rpm for so many miles, etc. It now has just over 117,000 miles. Much of my driving during that time has been highway driving. I have faithfully changed the oil and filters every 5,000 miles. I flushed the engine coolant as recommended as well as had the transmission serviced as recommended. Most of this has been performed by the local Hyundai dealership or by one in Dayton when the Richmond, IN dealer from whom I originally purchased the car went out of business. I have the receipts to prove my ongoing care of the car. Each time I had the car serviced, the dealer did a multi-point inspection of the vehicle and reported all known issues to me. For the first year or so, I was very happy with the car, and recommended Hyundais to others. (As noted, for that I now apologize to them.)Following are the primary issues that I have had with my 2006 Hyundai: 20,500 miles, 11 months after purchase, left front door armrest had to be replaced because the first one cracked, making a popping noise (warranty replacement). 25,500 miles, 1 year 2 months after purchase, noted that A/C system does not seem to be putting out cold air properly, an ongoing problem that has never been resolved to my satisfaction. Dealer continues to claim that system checks out properly; air in this Sonata is not as cool or does not cool as quickly as the second Sonata described below. 25,500 miles, left front door trim backing must be replaced because it is cracked which continued to cause the popping noise described above (warranty replacement). 33,700 miles, 1 year 10 months after purchase, I complained that at times the drivers side window had a scraping noise as it went up and down. (No resolution at this time.)55,400 miles, 3+ years after purchase, both drivers side front seat switch and power mirror switch were inoperable and had to be replaced. (warranty replacement). 61,600 miles, 4 years 1 month after purchase, coil assembly on engine cylinder 1 had to be replaced (warranty replacement). 63,900 miles, 4 years 2 months after purchase, coil assembly on engine cylinders 3 and 5 had to be replaced (warranty replacement). 78,000 miles, 5 years 4 months after purchase, power steering system dampner fell apart and had to be completely replaced (warranty replacement). 82,500 miles, 5 years 8 months after purchase, A/C compressor had to be replaced. In addition, the drivers side window (complained about earlier but not repaired at that time) RF regulator had to be replaced because now not only was there a scraping noise when the window was lowered but also the window would not come back up without help. It was also determined that my headlights were noticeably dimming because the positive cable assembly needed to be replaced but that was expensive and would not be covered under warranty since it was not broken or had not caused the lights to stop working. (Warranty replacement on A/C compressor and window RF regulator; headlights continue to this day to dim noticeably when engine slows down).87,000 miles, 6 years after purchase, replaced drivers side rear door latch and actuator assembly because auto door lock stopped working (warranty replacement). 101,000 miles, 7 years after purchase, and just beyond the warranty period, the alternator had to be replaced (out of pocket expense). Headlights still dim noticeably when the engine slows down.116,500 miles, the engine temperature and interior heater started acting up in a strange way. At first I thought it was a failed engine thermostat which is kind of how it was acting. So I replaced the thermostat. (Even the dealer mechanic later agreed that is the first thing he would have replaced.) In removing the housing that contained the thermostat, one of the three bolts broke off completely just as I was beginning to put torque on the head. This is supposedly a grade-8 bolt. I doubt it! I have never had a thermostat cover bolt break off in over 50 years of driving and working on cars and I have changed a few thermostats in that time. So what should have been a 30 minute job took half-a-day to remove the broken bolt which then required removing more of the hoses than would have otherwise been needed in order to access the broken bolt. Thank goodness it broke off such that I was able to remove it with vice-grips and thus did not have to drill it out to use an EZ-Out, which would have required a lot more time.117,000 miles, the Hyundai is now at the dealer. The dealer mechanic found the reason why the heating system on my Hyundai with the V-6 engine with only 117,000 miles was acting strangely. It had two warped heads. The dealer has no explanation for the problem. The engine had to be replaced. I was unable to purchase a re-manufactured engine, much less a new engine, because Hyundai stopped manufacturing or stocking needed replacement engine parts over a year ago, thus the necessary parts to properly re-manufacture an engine, much less purchase a new engine, are no longer available. Therefore the only solutions were to replace the heads and hope that the current engine block was not damaged, or install a used engine from a salvage yard. The local Hyundai dealer (Wetzel Hyundai in Richmond, IN) has just finished installing a used engine with 78,000 miles on it, 1 year, 12,000 mile warranty. Out of pocket cost - $4,300 with a $200 coupon or it would have been $4500. If you wish to consider the above repairs routine maintenance that is your choice. I do not. I consider it poor manufacturing quality for which I never plan to own another Hyundai or Kia. If you are not convinced by the above related experiences, read on.During the first year of ownership, I loved everything about my 2006 Hyundai Sonata, so much so that I made the mistake of buying a 2007 Sonata for my wife, to replace the 1997 Plymouth Breeze with over 230,000 miles she was driving. I purchased the 2007 Sonata used. It had been owned by one of the salesmen at the dealership whose wife drove it from Richmond to Indianapolis and back each work day. She got pregnant and wanted an SUV by the time the baby arrived, so the salesman was selling the car as part of a trade-in with the dealer for whom he worked at the time. The 2007 has a 2.0 Liter 4 cylinder engine; I purchased the car with 7,275 miles on it. While I did have it hard-simonized with the additional interior protection, I did not purchase an additional warranty I just went with the standard Hyundai warranty of 60,000 miles/7 year bumper-to-bumper and 100,000 miles/10 year power train.When it was still new, everything worked fine. It now has 84,560 miles on it. Just like the 2006 Sonata above, I have had one dealer or the other perform all of the recommended maintenance on the vehicle on a timely basis. I have all of the maintenance invoices to prove it for both cars. In addition, I washed them, or had them washed, somewhat regularly. I took them through the car wash on a regular basis, particularly in the winter after a snowstorm, and always added the underbody wash as well, to wash off the road salt to some degree.Below is a listing of all the things that have gone wrong with that car one continuous stream of ridiculous failures after another due to poor manufacturing quality:24,500 miles, 2 years 2 months after purchase, power seat control switch had to be replaced because of a short in the switch (warranty replacement). 24,500 miles, 2 years 2 months after purchase the rear brake caliper on the passenger side seized, causing me to have to replace the caliper and rotor as well as brake pads on that wheel. No warranty considered normal wear and tear. 29,000 miles, 2 years 6 months after purchase, mirror switch had to be replaced because short in switch caused both mirrors to adjust intermittently (warranty replacement). 35,000 miles, 3 years after purchase, en route to North Carolina in August, the A/C stopped working. A/C compressor totally locked up and had to be replaced (Johnson Hyundai of Cary, NC treated us very well) (warranty replacement).46,600 miles, 4 years after purchase, mirror switch had to be replaced again because of a short in the switch causing the powered mirrors to be totally inoperable (warranty replacement). 68,000 miles, 5 years after purchase, door hanger handle on front passenger side broke off and had to be replaced. (Parts - $30, self-replaced). 70,700 miles, 6 years 4 months after purchase, engine oil pan rusted out and had to be replaced. This was not under warranty; considered to be routine maintenance. (In over 50 years of driving including several cars for over 200,000 miles, I have never, ever had to replace an engine oil pan before.)73,800 miles, 6 years 7 months after purchase, the transmission pan rusted out and had to be replaced. This was also not under warranty; considered to be routine maintenance. (Again I say, in over 50 years of driving, several cars for over 200,000 miles, I have never, ever had to replace a transmission oil pan before. Remember, too, that in winter I regularly run the cars through the car wash to include the underbody wash to get off the road salt and grime underneath the car.) I wrote to Hyundai corporate about the two pans rusting out; the only response I received was a email reply that essentially said, We are sorry you are unhappy with our product.In addition to the specific instances at certain dates and mileages noted above, there are other problems with the 2007 Sonata listed below for which I do not have a corresponding date or mileage but which are ongoing issues: Power mirrors continue to be problematic; no one seems to be able to fix them properly. Now out of warranty so are now essentially manual adjust set and do not touch! Seek function on the radio does not work on AM and only marginally on FM. A little annoying when traveling and attempting to find radio stations en route. Neither sun visor stays in place; currently being held up by bungee cords wrapped around the sun visors and the door hanger handles so that they do not inadvertently drop down into the drivers vision. Because of the embedded courtesy lights in the visors, dealer replacement for each one is in the hundreds of dollars. First the drivers side broke and then a few months later the passenger side malfunctioned.The powered door lock on the passengers side rear door works only intermittently not tied to weather or temperature or any such phenomenon. Half the time it works and the other half it does not. Recently, the drivers side front door has begun to act up on occasion and fails to lock. For over a year now, the cruise control set button typically requires that it be pushed several times before it will engage. I must assume that one of these days it will stop working and I will no longer have cruise control without another expensive replacement/repair.Recently, when replacing the front brake pads and rotors, one of the bolts holding the bracket that holds the caliper in position was extremely difficult to remove. It turns out the bolt was somewhat cross-threaded. Since these rotors had never been replaced until now, it means that the bolt was cross-threaded at the factory during initial installation. My guess is that I will have to soon replace the caliper on that side as it did not easily compress during the repair. I simply do not have the extra money or time needed to fix the ongoing problems, so my wife (especially) will just have to put up with the inconveniences for who knows how long.Brakes: I have had to replace brake pads, and rotors on occasion, much more frequently than I think should be the case. However, I blame that more on our intrusive government controlling our lives in order to protect us from ourselves than on Hyundai. Under the old system of asbestos brake pads, I routinely got 60,000 miles or more out of a set of brake pads (as well as a set of tires). With the Sonatas, I am lucky to get 40,000 miles usually more like 30,000 miles out of a set of brake pads. The only complaint I have with respect to Hyundai is that rotors, when needed to be replaced which also seems to be more frequent than should be the case seem to cost twice as much (from one of the local auto parts stores) than rotors for other brands of automobiles with some notable exceptions. Also, of late, I have begun to have additional incidences of the brake caliper pistons beginning to stick and freeze up meaning I will soon be replacing brake caliper assemblies.I will tell you that I emailed this letter to Hyundai Customer Care and told them that I would give them a week to respond before I sent it to everyone on my email lists and published it as widely as possible over the internet. Customer care did call me a few days later. All they could offer was a case number that indicated that this would be routed to the appropriate offices for consideration on future models. They offered no assistance regarding any of my issues with my Hyundais nor was there any hint of doing so in the future. For the life of me, I cannot figure out why they wasted my time and theirs with a phone call. Basically they called to inform me of the case number which is useless since they have no intention of doing anything. The lady who called me obviously had no authority or power to do anything. When I suggested that she put me through to the President of the company, she told me that there was no phone number for the corporate office although I was welcome to contact them by mail. According to her, not even Hyundai Customer Service has a number for the corporate offices in California. A couple of weeks later, another Customer Care Representative, Brian, called me. Again, it was a waste of both of our times. He did offer to send me some discount coupons for the needed repairs on the 2007 sun visors. I guess since that did not satisfy me and I plan to broadcast this letter as far and wide as possible, I never received any discount coupons.Once again, (as stated above with respect to the oil and transmission pans on the 2007 Hyundai) their primary response was, I am sorry you are unhappy with our product. In essence, their response is, We really dont care about our customers, we just try to make them think we do! They evidently have learned what P.T. Barnum proclaimed many years ago, There is a sucker born every minute. What he was saying is that companies like Hyundai dont need to care about customers like me because there are plenty more where I came from. I just hope you are not one of them like I was. My bottom line is DO NOT BUY A HYUNDAI!!! THE QUALITY OF THEIR PRODUCT, LIKE THEIR CORPORATE CUSTOMER SERVICE, IS PATHETIC AT BEST AND ESSENTIALLY NON-EXISTENT. LET THE BUYER BEWARE!!!Please feel free to forward this to anyone and everyone you know so they too can be forewarned before it is too late for them unless you are trying to get even with someone for what he or she did to you.

As my car came to end of lease, I called Hyundai twice. They never told me there was a fee to return the car early -- I returned it 20 days before end of contract and they tell me that now that there is a $400 early termination fee, plus if the car loses money at auction, I am liable for that amount, too. The car was over on miles, which is why I called (twice) before returning. Whether its sitting in my driveway or on their lot, I dont know why that would matter, and as far as them losing money at auction, I cant control that. Predatory.

I would like to state my utter disgust and anger at the horrible customer service I have received by Hyundai Consumer Affairs. The engine blew on my 2017 Hyundai Sonata over a week and a half ago. I had it towed to Bill Dube Hyundai in Wilmington, MA. I have been waiting ever since for someone, anyone, to give me answer as to when my car will be fixed.There has been absolutely no sense of urgency and zero care or consideration for me, the customer, who has been without a car for nearly 2 weeks. It is reprehensible that this much time has gone by and not a single person can even tell me WHEN I will get an answer. The case has even been escalated. But the person it was escalated to does not answer his phone and has a recording that he will call you back within 3-days. HOW IS THAT AN ESCALATION!!!!So now another week has gone by and Im without a car or answers. The person answering the 800 number at Consumer Affairs tells me hes going to send an alert message to Scott my case manager and if he doesnt get back to me today he should by Monday. This is the same response I got from the Bill Dube dealer last week. Well I waited until Monday, nobody called me and I still have no answers. When and if this ever comes to a conclusion I will certainly be sure to tell everyone I know and anyone who will listen to NEVER BUY A HYUNDAI. Hyundai does not back up their product or care about their customers. This is deplorable.

My fiancé and I purchased a 2013 Genesis 2.0. Motor keeps failing and they refuse to help even though the motor is under warranty. Our car is constantly misdiagnosed on purpose just so they don’t have to pay for a new motor. Already discussing the issue with lawyers. Save yourself the stress and heartache, do NOT buy a car from Hyundai.

I purchased a 2013 Hyundai Veloster in September 2013. I was activated shortly after for a 3 year tour with a Unit that deploys to overseas locations to provide realistic Ground-to-Air Threat Simulation training for pilots. I submitted my orders to Hyundai Motor Finance and asked for benefits under the Servicemembers Civil Relief Act and was told that I did not qualify because a website that they reference, with known issues, did not show that I was activated. This website only covers Title 10 and Title 14, it does not cover Title 32, which is entitled to SCRA benefits with the appropriate caveats. Every other banking institution I have requested this from had absolutely no issues with supporting me, but Hyundai Motor Finance obviously does. I have called them and faxed documents to various POCs and still I receive a letter in the mail that states According to our records, you do not qualify for benefits under SCRA. I am a 17 year veteran who has deployed in support of multiple operations and THEY say I do not qualify because they want more money. I will be posting this everywhere I can, so that other military members do not make the same mistake I did. MILITARY SERVICEMEN/WOMEN BEWARE!!!!!

I made an earlier complaint about this. The air bag light stays on at all times in my 2009 Hyundai Accent. I took it in for service today and it was there all day. When I checked on it, I was told the tech could not figure out what was causing the light to stay on. According to the service writer, they will have to check it one component at a time. This sounds very expensive. I cant believe this has never occurred before and I am the first Hyundai owner to have this problem. Hyundai was touted as a safety-minded company, but this car is not worth pouring money into while I still have payments.

I almost spent $100k on a vehicle because of its marque. Well, I’m glad I didn’t! This Hyundai Genesis 5.0 has been very reliable. Quite stylish with a lot of power!

We have a 2012 Hyundai Sonata Limited with 30000 kms on it and it has been at the dealership in Fredericton, NB for 7 weeks now waiting for a wiring harness which was diagnosed after replacing the computer and fuel pump. The engine light continues to come on time after time. The wiring harness arrived this week after 7 weeks only to discover Hyundai sent the wrong one after being hand made in Korea. Now they tell me they have another one coming from Alabama, amazing how that got there. On top of this problem, since we bought the car new, we have had constant steering problems with the car which cant seem to be fixed, along with the alternator pulsating and the battery going dead. After contacting Hyundai Canada several times, I keep getting the run around and they will not put me in contact with someone that has some decision making power. This car is unsafe to be on the road as it self accelerates when the engine light is on.

When shopping around I was looking for a convenience features. Sonata Hybrid 2016 was slightly better than other midsize hybrid alternatives. Looked at all these reviews on Edmunds and similar websites. From their perspective it looks good. After one month of driving (and pretty good experience) main battery broke. Brought it to a dealership. It took already 2 days just to localize the problem. Accordingly to them it will take another 1-2 days to get an answer from Hyundai what needs to be done. This is a car on a warranty. What happens when its out. I feel Im screwed. This is a new car. Just started to pay for it.

I took my car to have my air conditioner serviced, it cost me about 129.00. It should still be under warranty. I was told if its due to a road hazard I would have to cover it, but if a part failed they cover it. Well it was not a road hazard. I got a refund after I complained but its still not fixed. Very unhappy customer. And its my second new car.

I bought a Hyundai i20 in March 2010. Its total running is about 40,000 km, and I have been facing lots of problem with it. At 21,000 km, I was facing engine problems. Now at 40,000 km, it’s repeated again. The company is making excuses that this will not be covered under warranty. Please guide me where I should go to resolve this problem.

Over a month ago I contacted Hyundai Consumer Affairs and Hyundai National Consumer Affairs regarding my 2016 Elantra Value Edition. My car was manufactured at the Alabama plant and I have had problems with the car since I purchased it. The problems began with the dealer not prepping the car for delivery and also not documenting all my trips back to the service department beginning the day after I purchased. The manager of the dealership titled my car in the wrong state, refused to listen to me and then also refused to honor the dealers price guarantee and return policy. It took a year for the dealer to check the alignment and I still have a steering problem.Within 10 months and 7000 miles, my interior began falling apart. Panel covers detaching and rattles and squeaks. Exterior items also detaching. The hood misaligned/warped. I made 5 trips to the dealer in Florida to get 1 panel cover repaired, 2 visits they refused to document: 1 visit I had an appointment and the system was down, the other trip the adviser refused to document and made an appointment for the following week. The parts were ordered in Ohio and it was a struggled to have them installed.The screws/connectors that hold the wheel well liner, front bumper cover and the engine splash guard came loose and came off while I traveled from Florida to Ohio. The splash guard and wheel liner came down and dragged under the car. I got off the highway and pulled them back in place and secured them temporarily. The mechanic said I am lying and that I hit something. I did not, but most certainly dragged something from the road as I exited the highway.Hyundai sent their district rep to the dealer. He did an inspection, however did not look at the interior as he claimed all the detaching panels are to OEM specs. I have photos that show otherwise. He also claimed to have checked my wipers and that there was no clunk nor the blade hitting the frame. I have a video that shows it does. Hyundai refuses to acknowledge the fact that their cars manufactured in the USA require different replacement parts and the cars are different. They refuse to repair my car. They kept my car 5 days for paperwork leaving me stranded and unable to travel.

We decided to switch to Ford and turn in our leased Hyundai five months early. We were aware of the $400.00 disposition fee Hyundai. We paid all remaining lease payments, the car had only 19500 miles and was in as new condition. 3 weeks after the transaction, we get a bill from Hyundai for $2,200.00. As it turns out, the residual value is out the window, they took the car to auction and sold it for $1000.00 less. After hours on the phone with Hyundai Finance, we got nowhere. All they said was Its in the contract. Yeah its there but you need a law degree to understand it.Their bill did not include our check for the final 5 payments which they acknowledged receipt, but even gave us a hard time when I ask for a new bill reflecting this payment. It appears we still have to pay them $795.88. Do yourself a favor. Either dont lease a car from any company who charges these fees, or bring your lawyer to when you pick up your car. For our part we will NEVER buy another Hyundai.

My mother-in-law took her 2004 Hyundai Elantra with 50,000 miles to Olympia, WA to have her car serviced for her move to Georgia. The timing belt was changed, belts changed, oil and fluids changed, system flushed, etc., except for one major thing. When changing the timing belt, it is required that the water pump is replaced as well. The technician did not think that this was necessary. The vehicle broke down about 20 miles from Salina, KS, and it cost $255 for a wrecker and $455 for a trailer to transport the car to the dealership in Wichita, KS. It would have taken another $1850 - who knows what to fix the problem because the water pump that was to be replaced failed and the block is cracked because of overheating. My mother-in-law had no choice but to purchase a new car so that we can continue our journey home.

I agree with the gentlemans statement on 10-19-2011. I also have a 2008 Sonata and the sun visors after about 2 years started to fall about half way down. It’s very annoying especially while you are driving. First, it was the passenger’s visor and then a few months later the driver’s visor. At first I thought that the kids were just admiring themselves but then my side started to do the same thing. Thats when I knew it was an equipment problem. Hyundai fixed both visors because they were still under warranty. Now Im having issues with the ESC light coming on and thats why Im doing research tonight. Thanks.

Purchased a 2011 Elantra with 8 miles and it just recently hit 70K miles. I have had no problems with the car at all. My driving is severe going up and down the California Grapevine on a weekly basis with no problems. Service at all 3 dealerships I have been to have always been great and as soon as the new redesigned Elantra comes out (maybe 2016 or 2017) I will be buying another one.I find it hilarious how many stupid people come on here complaining about their end of lease termination fee. Or even worse telling Hyundai that they deserve that fee be waived or for good customer service it should be waive. You people must really have a 2 digit I.Q. It doesnt matter if the leased car that you returned has only 10K miles on it or that you made every payment on time. You signed a legal contract saying that you will pay that fee! End of story! Stop the whining! If youre going to whine about something in your lease contract whine about it BEFORE you take delivery of your vehicle...if not shut the ** up!

Terrible cars... worse service. I am the owner of a 2008 Hyundai Accent. It was my first new car purchase almost a decade ago. Thats great, except for when I actually took possession of the keys. Within three days the gas cap had to be replaced due to depressurizing. Then about 18 months later there was an issue where the key would go into the ignition, but would not turn. The wheel lock was not the issue. Roadside came out, and said one of the tumblers were jammed. They tapped the key with a rubber mallet, and the key went in without issue. Fast forward three years later, the original 5-year warranty had expired. This time the key would not even go halfway into the ignition. I had to pay $65 for a tow, $700 out of pocket for a new ignition, plus $200 for a rental car. The excuse I got from Hyundai of Bedford Heights, Ohio was that the weight of my keys were too heavy. There were a total of six keys on my ring. It took about a month, but they refunded me the tow and the ignition, and basically told me I was out of luck on the rental.Now there was the recall for the undercarriage rust protection in the snow-belt states late last year. Two weeks before I received the notice, the entire exhaust pipe from the front axle to the muffler fell off the car in the middle of the street. Driving it to a Midas down the street, it was found the pipe, and all the welds that attach to the undercarriage were RUSTED out... imagine that! That was $1,000 out of my own pocket. Thankfully, Hyundai offered a reimbursement program. I get a call several weeks after I filed the claim wanting to know exactly why I was filing the claim. I had yet to hear anything, so I wanted to see if they offered a status update. Sure enough... denied. So magically Hyundai offers to spray the undercarriage to prevent rust under recall, then tells you to stick it when parts have already fallen off due to the reason why the recall was initiated in the first place. I will never purchase another Hyundai again, and Ive gladly talked several friends out of purchasing their product in the last few years. I even laugh at people driving Hyundai vehicles with new tags on them, because I know the world of pain they are due for.

I moved to Florida and called HYUNDAI title and registration dept so they could fax the paperwork and they agreed. So I went back to the FL DMV to check on and they said had never received any registration paperwork from Hyundai!!! So a week later I called Hyundai TITLE REGISTRATION - again they agreed. I called the Florida DMV. The DMV - nothing had been SENT!!! One more thing, FLORIDA IS ONE those states where they don’t accept OTHER STATES REGISTRATION.

I brought my 2021 Hyundai Kona EV to Lithia Hyundai of Reno because my emergency braking and adaptive cruise control warning light were on. The dealership said that I damaged the radar under the front bumper, and it also took them three separate visits to fix the issue. Finally, I spoke with Hyundai corporate, and they said once the dealership mechanic makes a call about a problem, they can not change it even though I sent them pictures of the car with zero damage. There is a small scrape on the bumper that the dealership is saying broke an $800 part. I asked Hyundai corporate if I could send the part to their engineering team, and I even offered to pay the shipping, but they said no. I explained that they should be very concerned that if what the dealership is saying happened to be correct, you would think they would want to investigate why, but they still didnt care.

Such a shame. We are a growing company with 2 Hyundai iMax vans. And we’ll need more soon. One of them had an engine seizure at just after 5 years, and only 120,000 on the clock. Hyundai Australia refuse to even help. What a shame. I suppose we’d better move to a company more likely to help. Mark, Blue Dive Port Douglas.

2012 Hyundai Touring car - Driving 45 mph. Everyone slammed on my brakes. They would not lock up. Hit the car ahead at about 22 mph. No air ages deployed even though it smashed in the hood.

I purchased my preowned car Aug 2013 at Long Island City, NY and I must say that since day one I have had many problems with it. It all started with the wheels making a very loud noise then it escalated, and all the problems were because of recalls. I tried having the dealership exchange my car, and they refused so I ended up with a lemon car then I relocated to Ithaca, and of course my engine seized, and since I have been out here my car has been in and out of the shop. I must say they all been great but I should not continue to have problems with it. Car is paid in full and its only been six years that I have this car and my experience has been the worst. My car came out the last week Monday and I drove it back to New York City, and it didnt seized or shutdown on me but it still dont drive as it should. Smh no good! I been saying it since day one that I got stuck with a lemon car even the body is not aligned smh. Single mom always stressed that I will get stuck in the middle of nowhere with my 8 yrs old daughter. Its so wrong! What a waste of my hard earned money. Im hoping to win the lottery to buy myself a new car that I can drive and enjoy it.

My husband leased a new 2011 Hyundai Sonata, and when we were on Route 16 in New Hampshire, the brakes completely failed! My husband, an ex-marine, slammed on the emergency brake which stopped the car just before we would have hit two cars. The problem turned out to be the computer chip. The car was in the shop in New Hampshire for one week. Prior to the brake problem, until the present time, we have been having ongoing problems with the trunk of the car opening over and over again by itself. We cant use the trunk lest we would be robbed.For the trunk problem, we have had the car in for service five or six times for a total of eight days. It has never been fixed. Now Hyundai has informed us that they are closing our case. This car is a lemon. We need to reach John Krafcik, CEO of Hyundai, for his help with this ongoing problem. Please, help us. We have leased Hyundai before, but this has been a really bad experience. Please, contact my husband at 908** or at **@verizon.net. Thank you.

My I20 had a heater radiator failure, I took it to Group 1 Hyundai Midrand. It took them 4 days to tell me that warranty has approved to fix. In the interim I asked for a quote as they were not calling me or saying anything. I had to leave go there and then two days later the workshop manager sends me an email stating that warranty approved and the part is in back stock from Korea and should take 21 days. Thereafter a week later I went to the branch to see on the progress. The parts guy didnt give me much. Promised to call but never called to date. You call they promise to call you back but never do. There is no customer service at that branch. Nothing at all.

I own a 2013 Hyundai Genesis. I am the second owner. My car have been make noise in the rear end of the vehicle. I brought it in over 3 times and the mechanics said nothing is wrong its normal. He took a ride with me to hear the noise he heard it but dont know what its from. Recently the bolt that goes thru the lid broke. They fix it but the noise continue. I brought it back they told me come back another time theyre busy now. The driveshaft fall off they dont wanna fix it and tell me warranty decline my claim because I been abusing the car. Mind you my car is still under warranty.

I purchased Hyundai Elite i20 in CHANDRA HYUNDAI (City - Coimbatore, state - Tamil Nadu country - India) at 27th Oct 2017, Almost 2 years are crossed right now. Current running KM - 9670/- Less kilometer only used. Two weeks back all of a sudden push button stopped working. So I reached out top Chandra Hyundai (Avinashi road branch) for service regarding this issue at 23/12/2019. Almost 13 days are over still I didnt get any clear information about this issue (Initially the team said battery issue, then self start motor may issue and finally ECM). Now they are saying I have to pay 70,000/- (Seventy thousand rupees ) to replace the part to solve this issue. The car even got fully serviced 1 months ago. This is really disappointing experience with Chandra Hyundai. I really disappointed for this issue even 10,000 kilometer not yet crossed but having this issue. I request them to claim but they are not responsible. I wont suggest Hyundai to anyone. Waste of time and money to approach with Hyundai.

Hyundai Elantra GLS - I purchased a Hyundai that nearly killed me because of its cracked fuel tank. I had severe gasoline poisoning and the damage is permanent. They had a recall on the product. I was told by Hyundai America that I needed to sue the manufacturer in Korea. I have never come across such a group of liars in my life. They did not come to the table. They tried to have the fuel tank not admissible in court and they never stopped lying. They even had the dealership I purchased the car from (Pitre) declared as not in the business of selling cars. I am now unemployed and unable to work, and the public is paying for me.

I bought my 2013 Hyundai Elantra GT based on the reputation, look of the car and the estimated mileage. I had previously owned an all wheel drive car - the handling of which was fabulous but was unhappy with the mileage (20 city/25 highway). The Elantras estimated 27/37 mpg was worth giving up excellent handling. Initially my mileage was 23/28 with the Hyundai and so I waited a few months thinking the car needed to be broken in. Now, a year later, I am still only getting approximately 24mpg in the city and 29mpg on the highway. I complained to the service department in September and they agreed to test the mileage.Heres what happened at the test: I topped off the tank 1/4 mile from the dealer and delivered a filled-to-capacity tank. They then drove the car 40 miles and then refilled the tank with 1.089 gallons determining that my car gets 36.73 miles per gallon. Knowing that was impossible, I drove immediately to the same filling station and put an additional .615 gallons in the tank, topping it off. Obviously, their idea of topping it off and mine were very different. With the additional .615 gallons, the mileage would have been determined correctly at 23.52 which was just about what I have been getting. When I called and asked them about it, they couldnt understand my point and stood by their test. I contacted Hyundai Consumer Affairs who spoke to the dealership and determined that there was no more they could do at that point unless I wanted pay for a test at another dealership. I was unwilling to do that if the first test had already proven to MY satisfaction that the mileage I had been getting all along was all I was going to get and another dealer, when contacted, said they would just take the mileage reading from the cars gauge to determine mpg. The gauge always shows 2-3 mpg better than what I actually get and is still nowhere need their estimated 27/37. I knew Hyundai had been fined for overestimating mpg in the past and in fact have a program of reimbursement because so many people have complained about the misrepresentation of mpg so I actually thought that meant I could trust their estimated mpg because they would not want to be found lacking in that area again. However, that is clearly not the case. At this point I feel I have no recourse except to register my complaint and hope something can be done to my satisfaction.

I spoke with Lindsey in Corporate. I was told that the paint warranty had expired and nothing could be done. The hood was deplorable. I want something to offset my $600 repair costs, free tune-ups, free oil changes.

I bought a 2010 Hyundai Sonata new. The first piece of plastic to break was the sunglasses holder. Then the cover for the mirror on the drivers side, the center console clip broke, 4 door handles. The last one I bought 1 month ago, and it broke today. I paid $154 for this one. My husband and I are retired so we are not rough on this vehicle.

I purchased the car late Sept 2015 and as of Feb 2016 have had issues with the idle, shaking at a complete stop and not getting the mileage advertised. I spoke to the dealership and Hyundai corporate and was told that no resolution is available at this time that when a resolution is available they would contact me. Am I just suppose to keep throwing my money away putting gas in this car and making my payments when its not even running appropriately?

I loved my Hyundai Sonata for the first couple of years. Had a couple of minor issues, but nothing major. After that, things started to go wrong - full throttle pump had to be replaced ($1000) dollars. Last week I hit 100,000 miles on my car. Then the next day the check engine light went on. Took it to the mechanic and they said it was something with the oil pump. They cleaned it, did an oil change, light went off. Next day, light came back on. Took it back, they replaced the part and when they took it for a test drive, the engine began seizing up. They told me it needed a new engine. Had it towed to dealership. They also said it needed a new engine. They told me that since it was over warranty, there would be no coverage. They informed me that the goodwill warranty determination would have to come from Hyundai manufacturing. Hyundai manufacturing told me it was determined by the dealership. I called the dealership again and they sent me back to Hyundai manufacturing.

I was notified after I bought the car that all they give you is a can of spare tire. They do not even have a spare tire kit that you can buy until the end of this summer. The only thing I can buy is a new rim that fits and costs anywhere from $377.00 to $477.00, and thats without the tire. I drive a handicapped person, and this is very unacceptable, especially if something happens that cannot be fixed by spraying spare tire into it. Like I said, I was not told when I bought this car that there was no spare; or I would not have purchased it. I have dealt with Consumer Affairs at Hyundai and got no satisfaction whatsoever. I mentioned that if I was told there was no spare and I would not buy the car for that reason, they would have gone out of their way to give me one. This is very frustrating, since I cant even purchase one because there is no kit designed. I have already taken all their surveys before this was brought to my attention. But I would have told them what I really feel, if I had known. They seem to care, until you have an issue.

If i could give this place negative stars I would. STAY AWAY FROM THIS PLACE.. This place is the effing worst. I get a notice of a recall on my car so I make an appointment to bring my car stating that this is for a recall ... The lady takes my info ... vin number and all tells me exactly what I need done... I have to take the day off of work to get the service done only to find out that day they dont even have the part available. You would think someone would of called me beforehand . I had reschedule. .. I take it back on my scheduled date only to be told Oh this is an all day thing youll have to bring it back another day. I informed the guy as calm as I could that this is the second time Im here for this same issue I was scheduled to come in why wouldnt they again tell me this over the phone. He asks me can you leave it over night. I told him I was prepared to leave and have a ride home waiting... As long as I can get it back before Monday Ill be good. He said yeah itll be ready tomorrow. Ill call you. Never got a call back. That was Saturday. Today is Sunday Im calling like crazy to get a status on my car only to find out they are closed today. So unprofessional. I will never deal with this place again. Im finding out info on how to complain to corporate.

I purchased a new 2019 Hyundai Accent in November 2019 at Genesis of Cherry Hill in Marlton, NJ. This car is a piece of junk, defective, and unsafe to drive. Hyundai provides a car buyer with a 10-year/100,000 mile warranty; not because they stand by the quality and workmanship of the vehicle, but because youll need the warranty to have the car repaired. My car has been in the Hyundai Service Shop for the same problem four times since I purchased the car. The car constantly pulls to the left. You must hold the steering wheel for dear life; otherwise, you could have an accident. On 1/2/20 Hyundai Service adjusted the steering wheel sensor. Within 8 days, 1/10/20 I had to return the car to Hyundai Service for the same problem. Now, Hyundai Service determines the car needs a 4 wheel alignment and another steering sensor adjustment. On 5/19/20 the car was returned again to Hyundai Service for the same problem and the technician determines the rear solid beam axle and left and right front lower control arms must be replaced. Hyundai Service had to order these parts, so now a 4th trip to Hyundai Service was required to fix the pulling to the left. I dropped my car off on 6/1/20 and went to pick the car up on 6/10/20. I test drove the car in the presence of 2 Hyundai technicians and the service manager. After all this work done on the vehicle my car still pulls to the left. Hyundai Service had the audacity to state that all Hyundai Accents may perform the same way, really. Hyundai also indicated that the car passed their testing protocol for driving 40 mph and was deemed as a fixed vehicle in their eyes. However, on my road test the vehicle failed at 40 mph and at greater speeds. Hyundai Service has failed to address my complaint about my car and the car was left at the dealership. I have been making payments on this new car which has spent more times in the shop than on the road. Consumers should think twice on purchasing a Hyundai whether for yourself, your spouse, or child. Your safety is at risk each time you get behind the wheel of this car.

We own a 2011 Hyundai Sonata. We check and change the oil regularly because there are numerous reports of Hyundai engine failure and seized Hyundai engines, for no known reason. Two weeks ago the Sonata engine seized. The dealer in York PA claims it had no oil however, my wife had topped it off 7-10 days earlier. Then my son checked the oil 3 days before the Sonata engine seized. It had oil.Do not buy a 2011 Sonata or any year Sonata. Google engine problems Hyundai Sonata. There are literally thousands of reported Hyundai engine failure. And there is a class action lawsuit. In addition it is a cheaply made vehicle. The fans squeak, the seats squeak, the Torque steer is outrageous; the Sonata has the worst torque steer of any front wheel car Ive driven. Weve had to invest over $5500 in this cheap car over the past few months. The used Sonata engine cost $3,100 and the York PA dealer gave us exactly 3 months or 3000 miles warranty. I will post my receipts in a few days. Stay away from Hyundai and do not buy a Sonata.

Love my Santa Fe. Never had problems. My question is to the manufacturer. An idea for you guys. Make a 4 by 4 Santa Fe just like a Jeep Cherokee. Lifted a little higher like a Jeep Cherokee. It would be a great competition. What you think Hyundai?

I would like to highlight that I have a very bad experience with the quality of tyres Verna is using. Verna was one the cars I always wanted and finally one year back I bought it. However, I did not know that it uses some bad quality tyres. I was travelling from Indore to Pune on 2nd June 2019, when the tyre (Front Left side) of my car (Hyundai verna SX (O)) got burst and I had near escape from death. My spouse got hurt on her head and eyes. I was driving at a speed of maximum 50kmph, as it was a single road, between Rajgurunagar and Chakan. The Front Tyre (left side) suddenly got burst.On contacting the service management of Hyundai and Hankok (tyre manufacturer/dealer), they said it is a cut on the side wall and its not a fault of tyre and denied my request of replacing it. My point is such expensive and big cars who can run at around 140kmph, should have such bad quality tyres and risk life of the customers. OR, should they provide any better reliable and trusted brand. For instance, even I say, there was an impact on tyre, should the tyre easily gets burst. I have another car - Chevrolet Beat and used Bridgestone, MRF for last 10 years not. Have gone on potholes on highways on speed as fast as 100kmp, but never had this experience. This clearly shows the quality of tyres.

I purchased a 2006 Hyundai Sonata in December 2010. A month later, the airbag light on the dash came on. I took it back and they re-set something. I drove off and about a mile down the road, the light came back on. I took it back and was told the problem was the PSGR seat cushion, and would cost $900.00 to fix. The warranty I bought did not cover this and the dealership would not fix it. I was not about to spend more money on this car, so I have just been driving with the light on. I started doing some research and found that there was a recall on 2006 Sonata for its airbag. I called and was told my 2006 was not part of that recall, yet its a 2006 Sonata; I dont get it.

Hyundai bluelink causes my 2015 Genesis Sedan to randomly start and unlock itself. I spent months trying to resolve this issue with Hyundai and they offered no help. They randomly called after not receiving any contact and said the issue was fixed. Didnt offer any help and kept asking me to pay more money to extend services I didnt need.

I have recently purchase a 2013 Hyundai Santa Fe Sport with 58k miles from a private party due to wanting to avoid financing and dealer fees. Main reason why I went with Hyundai was for their greatly advertise 10 years 100,000 miles warranty. Little that I know when I call Hyundai dealership about the status of my vehicle warranty I was told the warranty is non transferable to a second owner. That really let me down. So be careful buying a Hyundai from a third private party. Warranty does not transfer.

I am very disappointed with Hyundai. I purchased a 2015 Sonata sport on September 28 and 17 days later I went thru the car wash and the shark fin came off during the wash and it broke into pieces. I called the dealership and they quoted some ridiculous price for a plastic cover, I couldnt believe it, so next I called Hyundai corporate office to see if it was cover by warranty and was told no and they were sorry to hear about my misfortune and I am simply furious and sad at the same time because the refused to accommodate me in any way with a simple matter after not even having the care for a month. I see that they dont stand by their product and dont care about their customers satisfaction. I would hate to see what happens if I have a major problem. I am sure that that computer board underneath isnt supposed to be exposed but Hyundai could care less I see. So next I guess itll get ruined. I cant believe Hyundai would be so unconcerned and inconsiderate of its customers. I am also sure the fin should just come off in a car wash so it had to be defective before. I will tell all my family and friends that Hyundai is not a honorable company and it does not care for its customers and does not stand by their products. I should have known better when I read the articles about the car fires and they didnt take care of the people in that situation. I dont know why I expected them to give a crap about my issue. I have an appointment with south town Hyundai tomorrow. I dont know why or if I should even keep the appointment because I cant afford their prices. I was so excited about my new car and I actually love it, however this disappointment I have for Hyundai I have right now makes me never again buy or trust Hyundai. Live, learn and research before you buy. DONT BUY HYUNDAI!!!

Actually, Ive 2 problems with my Verna 2012 car (15,000k) only. The first one is related to the dinamo; it doesnt keep any charge if I left my car for only one day! The second is that sometime when I switch off the contact, it doesnt switch off the car and I should repeat this for 3 or 4 times! This is not the first time to complain to Hyundai. Ive a problem before after 5000k, and it is solved after visiting the maintenance center 3 times! This time is the same. Eng. ** from the maintenance center (Egypt, Cairo) sees that the car has no problem at all.

I purchased a brand new 2015 Hyundai Genesis on Dec 5 2015 and began having problems almost immediately with check engine light flashing and the car not starting and locking up on me? I traded my 2014 Kia Cadenza in on this car with 14,000 miles on it and only had to change the oil 2 times with NO problems! I took my car in for service and had the electrical harness replaced 2 times and ECM replaced but the same problem with the electronics persisted after 7 times in for service in 5 months. I resorted to the Lemon Law in Nj in April 2016 with 2500+ miles on my Genesis. Still making payments and full coverage insurance on my car. Finally I was given a court date in May 22 2017 but a week before Hyundai Motors of America (HMA) made an offer thru my Lemon Law attorney to buy the car back and I just wanted to get this mess resolved because the car has been in the shop since May 5 2017 and the Tech havent found the problem yet?Today is August 10 2017 and my nightmare continues. I dont have the settlement I was promised by HMA yet. NO car. The dealer took the loaner back after several weeks and the Lemon Law attorney has been telling me the settlement checks have been ordered but I am STILL making car payments and FULL coverage on a car that I cant drive and NOBODY is looking out for my interests the attorney seems to work for HMA instead of me? This has been the worst summer of my life! NEVER again HMA!

I have a 2005 Hyundai Accent. I bought it from the dealership certified pre-owned in 2005. Halfway through my paying off the vehicle, the transmission went. It had may 60-80k miles on it. I had it replaced through AAMCO, who purchased a brand new part. It lasted a little over 4 years, now its not even at 150k miles and the transmission has gone again. Hyundais parts suck! All I can say is never again, Hyundai. Never again will I purchase one of your shoddily-made vehicles.

Starter of my 2011 Hyundai Sonata went out on August 1, 2012. I work in Oakland so I managed to get it back to Fresno. I took it to Lithia Hyundai Service department. Heath ** was the assigned service advisor. He said they will take a look and get back to me. Well, Lithia replaced the starter and said there was a recall on something regarding the starter. I picked up my car on August 3rd. While driving on August 6th, without warning, smoke started coming from hood area and shortly after a flame. I managed to pull off road to a parking lot where the car died. I immediately called AAA to tow to Lithia. While waiting, I took pictures. Service department was closed so I left in lot until morning. I returned to tell what happened. Heath said they would take a look. He called 20-30 minutes later to tell me engine has hole.Mind you, in returning my car the first time from the starter repair, I was told and given paperwork stating everything else was good. He recommended two tires, an air filter, and front brakes. He assured me everything else was okay. Now one month later, I called to find out whats going on with my car. Heath told me he wants to repair because he can make $7,000. I needed to bring him a receipt of my oil change. I have done that and my car is still sitting in service department at Lithia Hyundai. I called every week but get he hasnt heard from Hyundai yet. I asked him to call me when he does, the pictures hes sending and he didnt comply. He told me it would be done by the afternoon. I went to Lithia and my car was still sitting outside in back of shop. I went back on Saturday and it was on a lift.Heath was not in and no one else could answer my questions. I was told everybody handles their own cases. I returned that Monday and Heath told me he sent pictures and docs. I asked for copy. He refused. He just gave me pictures. I dont know whose car that was from. I have since called every week. He said he has no answer yet. I have been away from work since August 2nd. On August 24th, I lost my job of 18 years. I am not a happy camper. My car is new and has little mileage and it should not have caught fire.

2007 Brio door handles break easily.

I have a 2008 Hyundai Elantra that is slipping out of the park gear. My car is still under warranty and I took it to the dealership to get it looked at. The dealership put in a request to the main Hyundai office to have this replaced or fixed; they rejected the request and advised me to use the hand brake. I contacted the Hyundai office about this and they were very rude and told me this is normal on any cars. What can I do about this very serious issue?

Im sending this email as a complaint against the Hyundai dealership in Plano Tx. (909 Coit Rd , Plano). One of your employees, Nicholas ** has a Pending Felony charge (Family Violence-Strangulation) and has also been arrested for Grand Theft Auto. This employee is giving Hyundai a bad name and owes me a sincere apology.I personally went in to Hyundai on October 7th (Friday) to order a manual for a 2011 Sonata. The man took down my information (name and number) and told me it would be in the next week (most likely Tuesday). I left and never heard from him again. One week later on October 14th, my girlfriend, Jessica ** heard from Nicholas ** (her ex husband) a salesman that works up there. He works in a completely different building than the parts department where I placed my order for the manual. He texted her and told her that her manual is in, but that I wasn’t allowed to come pick it up. He said that I made a scene when I went to place my order for my manual. Nicholas and Jessica ** are separated, and have been for 6 months. Their divorce will be final in December. Nicholas is still very upset that Jessica left him and sees me as the reason for it all. When in reality he is the one to blame. But I came in as a customer that day needing a manual for our Sonata. I didn’t even see Nicholas on the day I came in and I didn’t want to. He claims I made a scene. The scene he is referring to, is when Tarrah (a salesperson) was assisting me to the parts department and helping me get what I needed, she asked my name and I told her who I was.She immediately made the connection of who I was. Nicholas had told her, other employees, and his managers all about his personal life; making up off the wall comments and stories about me and his ex-wife. But I didn’t come up there to discuss this. When Tarrah told me all he said about us (slandering Jessica and myself), I simply told her none of what he told them was true. I then placed my order and left. That’s when Jessica got a text from Nicholas about the manual even though he had nothing to do with the order I placed. He got my information (cell number and order I placed). I’m angered by this because it is an invasion of my privacy. He is a salesperson and he shouldn’t have had anything to do with my order. Jessica didn’t place the order, I did. And I went up there as a customer. Not even wanting to deal with Nicholas. I just wanted my manual. So Nicholas then told Jessica that since I made a scene, I’m not allowed to come pick up my manual or else the police would be called. I was furious and outraged. I never spoke with the manager and was never contacted directly by him. Jessica however was contacted again this time by the manager Roosevelt, and told him my side of the story. She told him that she and I were willing to sit down with him and review the security camera where I made this scene they were referring to. The manager said that it wasn’t necessary. Jessica told Roosevelt (manager) that I planned on going to corporate offices and complaining. That’s when he stuttered over his words and quickly said he would have someone call for my mailing info and credit card number. A few days later, I received a call from someone in parts asking for my billing and shipping info. I could have just driven right back up there and dealt with them personally, but not wanting anymore drama, I gave him my info. I asked when I was to be contacted by the manager, and he said he had no clue. And when I called the next day to speak to the manager, I got the same answer, He is with a customer or He is busy at the moment. That is why I’m going over their heads and coming to you.All I wanted was my manual. I expected an apology from not only Nicholas, but also the manager. But I have yet to receive one. I came up to Hyundai as a customer, and was treated like a criminal. When in reality Nicholas ** is the criminal. He has been arrested for Grand Theft Auto, and was recently arrested for Family Violence charges (strangulation to Jessica), the charges for this recent one are still being processed. Nicholas has a temper and he hasn’t gotten over his separation from Jessica. He and his manager are giving Hyundai a bad name. I expected to be treated like everyone else, just a customer, personal life aside. My family does business with Hyundai and has for years. Its just a shame that a few people can change the way we view Hyundai. I need an apology.

I have had quality roadside assistance with every luxury brand - BMW, Lexus, Mercedes-Benz, and now Hyundai. I would give Hyundai an F - unbelievably bad response time, client interaction, and roadside assistance partners. Wow, I let myself get talked into this 2015 Genesis V-8 and will never buy another Hyundai product again, period. One problem after the next. Now my high-tech battery shot craps. Ive owned the car for 8 months and bought it brand new. RUN away from this brand. They are trying to play in a league they are not equipped to play in.

I was the owner of a 2012 Tucson purchased in August of 2011 from Hyundai of Paramus. As part of my sale package, I requested a trailer hitch be put on the vehicle. The dealership had me bring the car in to the service department in early September to have the hitch put on. When I went to pick up my vehicle, I asked for the paperwork from the service. The worker there told me that since it was not being paid for by me but was part of my sales deal, that I didnt need anything. I said Supposed I have problems with it? They said just bring it back to the dealership, that the info is in the computer. I didnt know any better so I left. I went to sales to confirm what the worker in service told me and the salesman said No problem, dont worry if you have any situations, we will handle it.A couple of months later, I wanted to go fishing and was going to pull the boat. Well the hitch mating was too small. My friend laughed at me and said That hitch cant pull anything. It was kind of small. I went back to the dealership, told the salesman that sold me the vehicle that I needed them to change the hitch and put a 2x2 hitch like I originally requested and he told me he would get back in touch with me. Months past no contact. We forgot about trying to tow anything anywhere. It was just a cute additional thing on the back of my vehicle. (They never switched the hitch for me. I was told I waited too long, that the place that installed it would think it was used. I was never able to use it!)Anyhow, on February 9th, we had a snowstorm. I drove my vehicle home and parked it. In the middle of the night the break lights came on and would not turn off. I was going to take it to the dealership first thing in the morning but when I awoke, my car was in flames. Luckily no ones property except mine was damaged, anyhow. I had to report it the fire to my insurance. Instead of the fire being handled by warranty through the dealership, the insurance co. started a claim (the dealership refused to look at the vehicle). My vehicle should have been replaced - covered by warranty, but unfortunately was totaled out by the insurance co.Most of what I owed on the car was covered through the claim and I was left with a $5,000.00 bill. I requested Hyundai to absorb the debt because it was no fault of mine the vehicle caught fire. They would not. I asked Hyundai Motor Finance to absorb the balance due because of the fire and to consider my perfect credit with them. They referred me to Hyundai Consumer Affairs which did absolutely nothing. They said if it had been covered under warranty it would have just replaced my car, but since I had an insurance claim already started, there was nothing they could do...I wound up having to buy another Hyundai because I had a balance. I was hoping to combine the balance from the previous car into the new one. That happened but not with Hyundai Motor Finance. They wanted too much per month and a higher interest rate. So I got the finance with another lender for the new vehicle (2 years older than the one I had with nicks in the paint, took 3 months to get the touchup paint pen from the dealership they promised me with the purchase). The dealership was eager to serve me to get me into another vehicle. They were all polite and calling me and everything, as soon as I signed the papers on the new vehicle.All that stopped. I was never told by the dealership that the warranty money I paid which was included in the cost of purchase price of the vehicle I lost to fire was supposed to be reimbursed to me; I found that out while complaining about the financing company and the consumer affairs dept. of Hyundai from someone in recoveries. They let me know that since my account was now paid off in full, that I was due to receive the warranty money back from the 2012 vehicle.I got in touch with the dealership. They said I needed a payoff confirmation letter from the finance agency. I brought them one in the first week of April 2013 showing that my account was paid off in full on March 3. They put the paperwork in to get my reimbursement of warranty funds. They calculated what my expected reimbursement was supposed to be and gave me a copy of the paper which was filled out by the finance manager at the dealership. It plainly stated to reimburse the customer directly (account was pd. in full), attached the payoff letter. I waited - its now May, I call the dealership, no one returns my calls. I continue to try and call them and then have to go in person because no one would return my call.I was told when I went in person, they had to do my paperwork over again and re-submit it to the warranty company. They had requested information to know if I still had the burned up vehicle or if I had purchased a new car from Hyundai. Neither should have been relevant to my claim for reimbursement since the car was paid off in full! My papers went to the warranty company a second time. I waited until June and called the dealership many times. Finally, I called the consumer affairs division of Hyundai again to be given the number to the warranty company. I called them, they said, Oh, your funds were approved and the check was sent to the dealership.I was angrier then. I asked why it was sent to the dealership and not mailed to me. They said thats how they do it. Well I went to the dealership in person again because after numerous calls, they never returned my messages. I was told on July 2nd that they would have their finance department give them the check and I could pick it up on Friday the 5th. I told them I needed my money, I have been waiting for months and was told I would be called when the check came in and the owner signed off on it. I was never called.July 5th, I got very angry with the receptionist at the dealership because she would not get a live representative on the phone for me and kept transferring me to voice mails or to service, when I asked for specific people that sit directly in back of her station. She finally got me someone. That employee told me that the check was paid to the bank (the financing bank/Hyundai Motor Finance) on June 3rd, stated the total amount and everything! Now there is smoke coming from my ears. On top of them lying to my insurance company about the trailer hitch which caused the fire on my 2012 Tucson, they now have taken over a grand out of my pockets and I am still trying to recover from my losses.I call the finance company and speak to the representative who admits yes, I was correct, my account was paid in full on March 3, 2013 and does not know why I have not been sent my reimbursement of funds yet. She needs to speak with her boss. They put me on hold. She told me that they were going to have the check released to me on Monday, which would have been the 7th of July. I asked them why they kept it, knowing that I didnt owe them any money. They claim it had to clear 10 days (thats unheard of with chk.21).Anyhow, she was supposed to call me back on the 7th. She never called. On the 11th July, I called HMF Hyundai Motor Finance to see what was going on with my check. I was told by another employee that the check was sent out on the 9th. I figured I would have received it by now. Nope, still no check. I called yesterday and was told that they authorized the release of the check on the 9th of July but cant tell if it went out yet. Hum.. its July 18th, they have 1081.25 of my money, I was never late, never missed a payment and yet they got my money in error and for some reason dont want me to have it back... I am appalled. I left a message on their directors voice mail and he has not had the dignity to return my call either. I want them all exposed. Enough is enough. Oh by the way, my Certified Pre-Owned 2010 Tucson just broke down on me. The radiator cracked and I was stranded, roadside assistance (the only good thing I see about Hyundai came and towed the vehicle) and the dealership still has my truck for the 2nd full day now. I was not even given a courtesy loaner car and work far away from home. They seem not to be that concerned about that either. They are telling me you should be happy the parts are covered by the warranty. Well, it just ought to be.I have been given such a runaround, lies on top of lies, incomplete customer service and lack of real concern about any of the issues I have been experiencing with the dealership and the financing co. and service. Do not expect any more courtesy than what you receive before you sign the line.

I have booked a Santro Xing (GLS) on 09/29/2011 with a scheme (insurance & registration free with accessories) from BM Hyundai, Dehradun (Uttranchal). On Oct. 24th, 2011, I have visited the dealer after discussing with sales representative to take the car. Firstly, they made me wait from 15:45 to 20:40. Hours later on, they told me that the scheme on which I had booked the car wont be provided now as the scheme has changed. I told them that I have the receipt of the advance booking amount but they were not ready to listen. Moreover, they asked me to deposit extra 2000 bugs for that scheme with it. They havent provided me corporate discount of rs.2000. Moreover, the manager was not ready to meet/talk to me. After all, I have left the corporate discount and picked the car. They told me that 3.5 liters of petrol is in tank, so I moved towards my home which is about 10 kms. away. On the midway, the car stopped where there was no petrol pump nearby and I was alone. Somehow I managed to get help from a stranger at around 21:30. I called the SR who was dealing with me but I got no appropriate response. I am really disappointed with the pre-sales 7 after sales service. Later on I realize that I have done a mistake by taking a Hyundai car.

I called the Hyundai Corporate to ask about known issues with cars like mine. The lady advised me that they have not received any complaints or issues from customers regarding the issues I am having. I advised her that I have read a lot of reviews like I am having. I have noticed that if I hit the least bump in the road my car shifts almost like its about to lose control and does not ride the best either. Also sounds like grinding when stopping like brakes or rotors. Im just hoping we can get the word to the right ones about our concerns! We need to be assured that our vehicles are safe! If anyone knows how or who to contact about this please respond. Thanks.

I recently had given my car for insurance claim. I went to a dealer known as Planet Hyundai located at Khokhra in Gujarat, India. They gave me a time of 20 days for the delivery. When I went to pick up my car I found out the work done on the car is not at all satisfactory. I would have got better results if I did not give my car into a company showroom. The paint looks completely different than the other parts of the car. They did not even pay attention to the jammed back door. I had to fix that up all by myself. Still today the problem is not solved and they are not ready to listen to my complaints. I had almost paid 7.5 INR in order to get my car done with the company. I would have at least saved 5k if I would have done it by myself or with any other third party agents except Hyundai authorized showrooms. I am complaining since 2 weeks now but all in vain. I would never refer any of my friends for Hyundai if this problem is not taken care of. I will also not stop complaining about it. And I would make sure that I don’t buy any more cars from Hyundai.

I purchased a brand new Hyundai Tucson Sport in December 2019 off the showroom floor. I paid cash for it. In February there was a clicking noise so I took it to the dealership. After diagnosis they said that a rod was coming loose and they would have to replace the motor. I only had 2000 miles on it. I should say Im 70 years old and I treat my vehicles with care. After replacing the motor it never ran right. I talked to the service manager and he lead me to believe that a rebuilt motor could have been put in it and could not confirm to me that it was a new motor. After taking it back due to low power I got frustrated with Hyundai and I traded it in at CarMax on another brand of SUV. Ill never own another Hyundai again.

I just had my Hyundai 2012 Sonata serviced for a gas leak. They told me it was a packing fuel pump and cap assembly fuel filler. All Goethe’s they charge me 383.12 dollars for only changing the fuel cap which was the real issue and they milked it by keeping me waiting for more than two hours. I realized they did not change the packing fuel pump because they never asked me for the special key to remove one of the lug nuts to my tire where the gas cap is located. They ripped me off, and I realized this when I got home and said “How come they didn’t ask for the key to remove the special lug nut?” How can I get my money back on this issue? I am really pissed off because of how they are getting away with this.

Front bumper falls off very easily on Sonata - Be very careful when pulling into a parking spot with a tire stop installed like most handicapped parking spots. I went about 2 inches too far and heard a scrape on the tire stop. I backed up slowly, and it pulled my front bumper off the car on one side. I pushed it back into place and taped it up to drive home. They are the cheapest little plastic devices that hold the bumper on the car, and once they break (according to my dealer), you have no choice but to replace the whole front end of the car ($1,104.00). When speaking to the body shop for Hyundai, they explained that Hyundai used to warrant this problem, but there were so many that they quit doing it. They said they had replaced over 25 of these recently. I went through all the Hyundai customer options, but they would not help in any way. There is nothing to keep this from happening again except being very careful when you park. I will never buy another Hyundai again because of this. Very cheap manufacturing and possibly dangerous. I hate to see this happen with our car companies. I never had this happen with any other car in the last 50 years I have been driving. Just an additional note, there is not a scratch anywhere on the bumper except underneath and nothing broke or cracked except these cheap fasteners which are attached to the bumper. Some of the other plastic parts under the bumper have to be replaced as well. Hope this helps others, and I wish I knew about it before I bought this car.

I love the Tucson except the new eco engine. When it changes gears it feels like it is going to stall out but I understand this is made this way because of using less gas.

Whatever you do when you buy a Hyundai, carry Emergency Roadside with your insurance company. DO NOT RELY ON THIS PIECE OF CRAP SERVICE! Especially when it comes to your safety! Locked keys in car, as well as money, credit cards, and of course, cell phone. Only had new Accent about 4 months, decided she has it out for me. Ive never had such bad luck with any of the possibly 20 cars Ive owned. Im not here to write all my complaints about this gas guzzling, gutless, cheap economy car. But the 800 # on the window? Scrap it off and toss it. Wont do any good, unless you have your phone, flashlight, eyeglasses, and nothing better to do than stand in the rain, at night, in a sketchy hood in the dark fighting off bums for almost three hours. I dont care what youve heard about Hawaii and Aloha spirit! Most Local People HATE ** people and do not like to be bothered by us in time of need, no way no how. Ive lived here many years and can tell you Aloha is a farse, like, an honest politician. Kid at gas station did NOT appreciate my asking to use the business phone for an emergency, then called number on car door, was still daylight so could read vin #. Took forever to answer all the questions, then the customer service guy said he needed callback #. Told him I didnt have one available, the business phone was not happening, and my phone is locked in car. I was very descriptive of my location, no callback # available but was assured, within an hour??? I would be assisted but need to stay by car. So hour and a half go by, no one. I reluctantly asked kid to use phone again, called 800 # again, they had no record of my first call, so again they want my vin #, dark now cant see it, my name, phone #, email address couldnt find my ownership anywhere, they need a call back #, Im pissed at this point. They would not be able to promise help without callback #. So tried to break out back window, kid from gas station finally feeling sorry for poor 60 yr old woman in the rain and the dark, assisted me with calling a nearby locksmith. Almost 3 hrs later and $250 cash!!! Not even gonna bother with asking for any refund, ya already know theres fine print somewhere excluding the hardship I went through. So, because the car is crap, roadside service is crap, warranty will be crap when I tell em to shove the $60, less than 1000 mile, every three month oil change, without even so much as a vacuum job. Wait til they see the back window I tried to bang out with a rock! Screw it. Crappy car. Crappy service.

I purchased a 2012 Tucson on 10/3/15 (yes just last week). I had the car NO JOKE 4 HOURS and the car began stalling out. The dealership came to pick it up that day, 4 hours after bringing it home. They have had it since. They still have no idea what is wrong with my car and I am getting the runaround. I bought it from a Chevy Dealer, did a trade in on my 2011 Chevy Cruze, which was mechanically sound/perfect. Now, the dealership tells me they had to send it to a Hyundai Dealership for further review. HELLO my father has been a mechanic for 20 years. A GM Mechanic (he lived in another state or I would have him fix it). He knew exactly what was wrong - electrical/computer issue. Once the car reaches a certain temperature the car shuts down. I relay this to the dealership and they treat me like I have no clue. Come to find out after them spending 4 long days on it, its a computer/electrical issue. I cannot believe I am going through this with a new purchase. I am stressed, pissed and paying for a car I cannot even drive/let alone have for more then 4 hours. Lastly, today I found out that there is a recall on this car. I told them I dont want this car anymore. I do not feel safe and to put me in something else. They flat out told me no because they will fix my car. Oh yeah fix my car? WHEN! I am still waiting.

This is my second Accent and on the first one the paint job on the roof of the car started to oxidize. When I bought this one I asked them if it was going to be a problem again. They assured me they had fixed the problem. Why did I believe what they said. My car is almost 4 years old and I noticed that the paint on the trunk is already starting to oxidize. I like to keep my cars for a lot of years and the last thing I want is a car with a bad paint job. I would not recommend this car if you are the person who wants a car that looks its age not like a car from a junk heap.

I own a 2012 Hyundai Accent. It never has attained 40 MPG as advertised and stated on my car window sticker when purchased. A Class Action lawsuit was filed and reported settled in Feb 2013 and I am awaiting results. My experience with Hyundai has been the worst experience of any car company, and I am 61 years old. They are rude and arrogant. I will never own another Hyundai or Kia product... Ever!

I had a rotten experience with service. My brand new vehicle started to rust in the trunk immediately after I bought it. I took it to service. They identified the problem. They tried to correct it and it didnt work. It took so long that by the time they came up with a solution they told me my warranty was up. They just said, Sorry these things happen and in the end I would never endorse anybody to go to Hyundai Canada with this kind of service and product.

Leased my third Hyundai in February, 2020 one month early because my dealer had the SUV that we wanted. Turned in 2017 Sonata and owed a total of $1,600.00 for mileage and last month. Paid 3 weeks early and they said it hasn’t been paid. I sent a copy of bank check, front and back to Hyundai finance that was cashed. I’ve called five times and they don’t know where the money was applied. It’s coming up on three months past due per Hyundai finance. My credit rating has went from 800 to 640. I’ve contacted the Better Business Bureau and the dealer. I will never buy/lease another Hyundai again. Once my lease is up, I will be returning the vehicle and leasing a different vehicle, if my credit is repaired by then. My last resort is contacting my attorney if I get nowhere with Better Business Bureau or the dealer. This has been a nightmare and I would advise staying away from Hyundai and their financial department.

Not only is the initial cost of the built in navigation system a rip off, wait until you want to update the maps. Pay $35-$40K for a vehicle and then, in our case, Hyundai dealers wanted $169-$300 for a simple and inexpensive update. They take a few minutes, plug into a computer or have a disc and they have the update and then, with a straight face they want that kind of money. Next vehicle will have free updates or no navigation system. Sure wont be a Hyundai product.

I leased a 2021 Hyundai Kona EV from Hyundai November of last year. The vehicle has been giving me issues since, constant dashboard lights and issues with the electric vehicle system. After attempting to charge the vehicle at home, the vehicle would not charge at all. This occurred on January 28, 2022. I anticipate the issue would be due to weather and did not drive it for a few days. On February 1, 2022 I attempted to drive the vehicle and it would not pick up a charge. On the dashboard a check engine light displayed (Check Electric Vehicle System). The only charge left on my vehicle 19% of battery, roughly 58 miles of distance.I contacted the dealership and explained my issue, and they stated I would have to tow the vehicle to their location, and incur towing fees at my own expense. I then contact a dealership that was much closer, and they scheduled me for service on February 22, 2022. After dropping the vehicle off, the service advisor contacted me 9 days later and explained to me that the vehicle has an issue with the electric vehicle system. He also advised me that the electric vehicle battery must be replaced, and the time frame for replacement is 5-7 months.I contacted Hyundai Corporate and explained to them the issue. I advised them that I would like to have the vehicle purchased back from Hyundai due to its defect since the vehicle can not be repaired in a timely manner, and has a defective issue. I also explained to them that an issue with the battery concerns me, and I do not feel safe charging the vehicle at home knowing there is an issue with the battery, and there may be an issue with the replacement battery as well. The safety of myself and my family must be taken into consideration when dealing with an issue on a vehicle that is plugged into the electrical system of my home. Hyundai advised me that there is nothing they can do, and I am stuck with this vehicle. This entire situation has been an unforeseen nightmare.I am at a lost for words at the experience that I have had with Hyundai Motor America. This is a new vehicle with roughly 5,000 miles, and I am being forced by Hyundai Motor America to continue to remain in a lease for vehicle their own employees have told me could be many months to repair. Hyundai Motor America is refusing to assist me in the matter knowing that the vehicle is a lemon, under New Jersey lemon law. I highly suggest anyone reading this to rethink to do business with Hyundai Motor America.

I recently purchased a 2013 Hyundai Elantra and I was sold a higher model which cost me an additional $1,700 + taxes as I required the Bluetooth technology for my cell phone as I conduct work in my car. I was assured it works with all cell phone models and after purchasing the vehicle, the option does not work with my Blackberry 9900. After researching the issue, it is a known problem that Hyundai Canada is aware of. Despite contacting them and sending in a formal complaint to their customer relations department, they refuse to do anything to remedy the situation. I’m very dissatisfied and I will never recommend a Hyundai to anyone I know. I am disappointed with the fact that the product doesnt work (doesnt synch). But what is more upsetting is that they simply brush me off and refuse to find me a suitable solution. I will be forced to go purchase a new device and incur additional charges (~$700) just so I am able to use their Bluetooth technology with a phone model that their product is compatible with.

Had to replace back brake every few months and one day while driving heard a noise and lost control of the car, had the car tow to the shop and was told my the back axle had come detached from the subframe due to rust and could not be repaired... Called Hyundai and they and complain about it the other day. Someone from Hyundai of America call me saying they want to buy my car back for 500.

Although I love my car, I have to say without question, DO NOT BUY OR LEASE HYUNDAI CARS. On November 26, 2016 I leased a 2017 Hyundai and turned in my 2014 Hyundai to the local Hyundai dealer. My lease payment went up about nine dollars a month. My bank inadvertently sent the new payment to the 2014 account instead of the new 2017 car account. I received a collection call on a Sunday saying I was two weeks passed due. I paid it again on the phone and started to check out why they did not receive it. When I called Hyundai Finance approximately six weeks after turning in the 2014 they said they had the extra money but were keeping it until the 2014 car closes out. MY BANK SENT THE MONEY IN ERROR. It is now nine weeks since I turned in the car and they still have my money. I will never buy a Hyundai product again even though it is a great car and I am now on my second Hyundai. I have checked with Mission Hills Hyundai, a terrific dealer, who is trying to get Hyundai to send me my refund. They keep apologizing however I still am out the money. The Hyundai Finance people are extremely hard to deal with. DO NOT BUY A HYUNDAI PRODUCT!

It is a common experience for the visors to fall around 60,000 miles on Hyundai Accents. I found 22 complaints on the internet right away, without delving very deeply. The driver visor fell on my head while driving, so I couldnt see for about 15 seconds. This is very dangerous. It also hurt my head. Had to hold the visor up until I got home. Then had to cut it off. The passenger visor fell a few months later. Called customer service and they kept telling me a case manager would call me. He was supposed to call within 3-5 business days. He didnt call for 25 days, until I kept calling and wrote a customer complaint on the Hyundai site. Even though this is quite a common issue... and a safety issue that is happening to many people, I was told that Hyundai wont do anything to help with the costs. It costs $300 to get both visors fixed.

We have owned a 2003 Hyundai XG350 since new. It now has less than 30,000 miles on it and we recently noticed that the airbag light was on and it needs an inspection sticker. We were told that the airbag issue would have to be repaired before the car would pass inspection. The service manager (Frank) told us that he has seen several of these problems in the XGs and that to repair it properly, it would require a new wiring harness for around $500. I commented to him that this sounds like an engineering defect on Hyundais part, and that they should repair this at their cost. Hyundai refused.

The sun visor wont stay up. It almost caused me to hit the car in front of me because of the lack of visibility. I called the dealership and there has been no recall in this matter, even though I did research about this sun visor issue and numerous complaints in Sonatas from 2006 to 2008.

Hyundai Genesis 2015 went dead on road only 1.5 years old. Had to get it towed to Napleton Hyundai Northlake. They had to replace computer. Then it happened again a week later. Then they had to replace the fuel pump module. Now the car vibrates when sitting still. The seats and the steering wheel constantly shaking. Napleton says it is because the engine is running and thats just the way the car is. Either Hyundai Genesis is a very bad car or Napleton Hyundai is totally incompetent, or possibly both. I would stay away from both! On top of that, I cant get rid of the car because they say the current value is less than the end of lease value which is still over a year away. They want me to pay 100% of the remaining payments to the end of lease if I trade it in and buy a new one. Worst dealer service I have ever had.

I purchased my first Hyundai two years ago! After hearing nothing but glowing reviews about the company and the cars dependability. Sadly I cant say I have seen any of that! After 12+ trips to your dealerships for service issues this purchase has left me with nothing but regret. I have taken my vehicle to two separate dealerships in Nashville in hopes of receiving better service. I have time and time again been left disappointed. The car dies while driving down the road and all anyone can tell me is that it must be bad gas or Im letting it get too low before refilling. They have even given me lesson on how to pump gas which is an insult to my intelligence. My touch screen dash went out only to get replaced with a dash that was even more broken than the one I drove in with. I was left to drive around with a none functioning dashboard till yet another could be ordered. Recently after taking it to an outside mechanic even more issues were brought to my attention that in all the times your dealers have had the car were never even mentioned to me! The recall work on my rear brakes (which I was never even informed had been recalled!) wasnt holding up my rear brakes were still malfunctioning and causing wear to my front brakes. In addition to the fact that my cars rotational tires were on backwards! It saddens me to think a company so well noted for its customer service in the twelve times it had my car never took the time to even look at my car long enough to notice such simple things as tires and brakes! This level of neglect has made me feel unsafe to drive a car from a company who can take my safety and the safety of others on the road so carelessly for granted. I initially purchased the car for 16,995 before taxes and now less than two years later they are telling me the value of my car is a mere 8,995. Seeing as how no one has stepped up and taken accountability for these issues it seems my only choice is to go online and post reviews. I just dont understand how this level of service has become acceptable? What happened to your morals and value?

My experience with Hyundai is the worst experience with a car company I’ve ever had and I’ve been leasing different cars for 25 years. I drove my 2021 Kona (top of the line) for 3032 miles before the entire transmission failed. I guess any car company can have a lemon in the batch so the fact that this car sucked isn’t what’s horrible about this story. It’s how Hyundai & Hyundai finance is treating me during the process of trying to return the car and get compensation back that’s hideous. They threatened my credit for a car I hadn’t had in months and made me continue to pay for it for months. They made me collect & turn in all the paperwork needed to get my case settled myself instead of helping and accessing their own records (copy of lease, payment records, etc.). Their entire computer/ website interface for customers fails every month and you have to call to get your profile erased so you can build another one… Only it remembers the email you used so every month you have to come up with a new email & hope this month their system for payment & account details doesn’t fail. They are offering me almost NOTHING back ($2300) even though I paid 1500 down & payments from September 2020-March 2021 at $367/month. They don’t even understand their own processes and told me that a significant amount of the money I am owed back for the car needed to be applied for at the dealership due to “separate contracts for alarm system, clear shield, & other aspects of the car’s system... But the dealership says that’s completely wrong. Oh ya, and every 30 days the paperwork I turned in expires & takes hours of effort on my part to resubmit. Do yourself a favor and RUN from Hyundai!

My 2011 Hyundai Sonata died on me last night while driving home on the 210 Fwy without any warning whatsoever. AAA towed it to Parkway Hyundai in Valencia, CA. I received a call today from the dealership telling me I need a new engine. Although my car has 150,000 miles on it, they are mostly easy highway miles and I have not had any mechanical issues up to now. I regularly have maintenance done to the vehicle. I am furious after reading numerous complaints from other 2011 Hyundai Sonata owners with the same problem and Hyundai not accepting any responsibility.

I purchased a new (only 100 kms) 2009 Sante Fe last year that had been sitting on a dealers lot for two years. It is a standard front wheel drive and thats why they say it wouldnt sell because no one wanted a standard, but I did. Since my purchase (I now have 30,000 km), there has been a bad vibration between 80km-120 km. You can see the passenger seat and the back one shacking. I phoned the dealership I purchased it from who is 3.5 hours away from me and they told me that it was the tires and it was up to me to replace. (This was after several balances out of my own pocket.) So luckily, I found a good tire dealership whose tire rep said he would replace the tires at no charge. This did not fix the problem. So to save time and money, I went to a Red Deer Hyundai dealership (only 45 minutes away) and for the last four months, they have been trying to resolve it. I now have new motor mounts, new wheel bearings, two new axles and when that didnt work, they tried the transmission! When they opened it, it was all rusted and there were two rocks inside? They were baffled but figured a new transmission would fix it. It did not! So here I am today with my unsatisfactory car and an empty wallet! What do I do next? The dealership is at a loss and Hyundai Canada just keeps calling the dealership relaying the information I already know! I have had to take numerous days off work and so much fuel to travel back and forth to the dealership. Someone please help me! I would sell the vehicle but who would buy a vehicle that vibrates. Im so stuck and it makes me sick that I spent this kind of money and have horrible results.

I purchased a 2011 Hyundai i20 in May this year. Ever since I purchased the car, I had to send the car back in to Hyundai after a week to get a new clutch master cylinder. A month after, I took the car into Hyundai as the accelerator on the car was getting stuck and jolty (not normal or safe). Hyundai replaced this for me. But after 2 months, the problems started again. I took the car back to Hyundai. I advised them of the occurring problems with the car and Hyundai just lubricated the accelerator. While Hyundai had my car, I took the time to re-test drive another Hyundai i2o from the dealership in Roseville. I explained to the dealership the problems I have with my car. When we took this other Hyundai i20 for a drive, I straight away noticed that the drive of the car was better and smoother. Plus, the whole clutch and accelerator on this car was perfect. When I called the Hyundai head office to advise them of all the problems I have had with my car and the massive difference I felt in the drive of the test drive car, Hyundai advised that they couldn’t do anything about my car. But they told me to keep sending it back to Hyundai each time the same problem occurs. This is not good enough answer. I don’t feel safe driving a car that keeps having the same problems over and over again. I think Hyundai should be replacing my car or should refund me the cost of the car. I would buy a car through a different car company that is reliable. I never expected to have a brand new car with this much problems. Now my car is making tapping noises from the motor. I don’t know what else to do. This car is stressing me out. I can’t keep sending this car back each time this happens. My previous 1979 Chrysler Sigma, which is 31 years old, never had problem like this. The only thing I ever had to replace on that car was a set of brake pads. Please help me. Thanks.

For 5 years, I had my payment automatically deducted by Hyundai Finance for my car. In December, my balance was $59 and they deducted the whole $279. I called and they stopped the auto deduction and they would send my refund within 30 days, which it took all 30 days. At the end of January, I noticed they took out another $279 so I called. They said the auto payment was turned off and they were not sure why it was deducted. They said they would refund it but it would take another 30 days and assured me the auto pay was deactivated. Lo and behold another $279 was deducted from my account today and when I called, bottom line is it will take another 30 days to get my money and nothing they can do to refund sooner.

2010 Hyundai Genesis sedan has a problem with the automatic drivers seat. The seat fails to return to preset position when the car is started. Similarly, it cannot be manually adjusted when this condition occurs. This is a sporadic and unpredictable problem which the dealer has not been able to identify after four visits and approximately 10 days at the dealership. Customer service has assigned a case number to this issue but never returns calls or suggests a solution or suggestion to the problem. My only recourse at this point is to engage an attorney and file some sort of civil action. I am very frustrated.

This is not exactly what happened, but more like a what is about the Hyundai Elantra. I have just found this website when I decided to do some searching for Hyundai information, especially the Hyundai Elantras so-called automatic transmission. You see, in July 2010, I was desperately in need of some good transportation for myself and my family, and I decided to take a look at Hyundai. I am embarrassed to say that I bought two Elantras at the same time. Im even more embarrassed to admit that I traded a really nice Impala for them. OK, time to cut through the chase about the Elantra automatic. I have a very strong belief that Hyundai is under geared or lacks adequate gearing for the motors power band. Admittedly, Im no expert and unable to spew out technical jargon on the subject. But shortly after becoming an owner of my two Hyundais, I noticed that there was something very substandard about how these things shifted and accelerated. Ive begun reading other peoples reviews and I believe some of them are describing the very same condition, but maybe a little less technically aware of the actual problem. Its true that the vehicle will upshift during acceleration, putting the motor into a lugging state, if that is possible for a gasoline motor as it is for a diesel motor. Just to reiterate, Im not an expert on the subject but actually would love to hear someones expert opinion on the matter. Anyhow, these people are right such as Della of Omaha, NE - i.e. during normal acceleration. The vehicle shifts, then has very little power and begins to chug and vibrate so you have to punch the accelerator to go back down into the gear you just upshifted from. The condition is somewhat circumvented the more rapidly you accelerate, but soon you may find the RPMs back in that inadequate power range. I dont think this poses a problem for salespeople during a test drive because they know most people are going to punch the accelerator to see how it accelerates, meanwhile not noticing this annoying flaw. Now there is something in the drivers manual about manually downshifting for some situations and I think this can help some, but I think there is a tendency to forget to shift back into high gear. So to me, that makes it questionable about whether or not the vehicle is really automatic shifting, even though it is technically an automatic transmission. Ive heard people saying they went to the dealer experiencing this condition. Im not surprised theyre not acknowledging a problem with the vehicle. After all, they knew about it when they sold it to you. Without quoting right from the warranty, Im pretty sure it says something about vehicle performance that is characteristic to all the vehicles deems it to be normal. I would guess its a car companys right to sell you a crappy car, and the dealers too. It just proves people will do anything for a buck, even to whip out their Motor Trend magazine where it was their car of the year. So how did that happen, are they a creditable magazine? I just think they knew they were building a crappy car and they got people going around saying its great.

Purchased a 2014 Hyundai Equus with 71 miles on odometer and Hyundai Motor America said I not entitled to 10 year/100,000 powertrain warranty as a second owner. Car purchased on Aug 1, 2015, and although manual provides for mandatory arbitration through Auto Line at BBB, I have been systematically denied an opportunity to argue my warranty rights. It has now been 11 months and despite countless calls to customer care office and a detailed letter to new CEO of Hyundai, he has not responded at all! Never! The manager at customer care, known only as Steve, said my case warranted an exception and he would send all my paperwork to legal dept. of Hyundai in California. Said in February, 2016 a decision would be prompt. After following up several times due to no response, Steve has settled upon a course of action to not speak to me or share legal departments evaluation. Nobody should buy a Hyundai and probably a Kia for reasons that an honest dispute will not even be considered and Hyundai refuses to authorize the Better Business Bureau to arbitrate a warranty matter it believes it has no jurisdiction over. The BBB representative said “Just ask Hyundai to approve.” and Susanne said she would not. And Dave Duchowski, the CEO refused to intercede or reply to my fully particularized letter dated March 10, 2016. My intention is to publish a series of editorials nationally and to pursue a criminal complaint with Brian Frosh, the Attorney General for Maryland.

Well I have written many reviews and yet I truly do not think anything has or will change. I could sum up Hyundai quickly or at least the warehouse that ships out their parts for service, Incompetent. I hate using a word like that. See, some people just loosely use this word on companies just to rant but Hyundai is truly not a well oiled machine like the cars that they sell. At least the company doesnt worry about the management, or any sales reps that are selling the vehicles. That company runs entirely on the market pushing for an affordable and reliable vehicles. When it comes back to the human aspect of the company like CUSTOMER SERVICE, out the door it goes. I have had an awful experience with their service and being shipped out wrong parts for the last 8 weeks now. I have yet to see my car and all Hyundai is doing is taking more time to complete a task. The loaner vehicles that they have issued me (now 2) is not what Im paying for nor do I want it. This service dept has had my car in the shop for 8 WEEKS to just replace a motor in a sunroof. Thats it... But now the Gm will not take my calls due to he is ALWAYS too busy and the Sales Manger is so brash and rude to me I feel like he thinks he owns the place the way he talks to me. Just an FYI, If customers dont come and buy the vehicles on the lot, then you dont have a job. I think in the game that you play, you should be more grateful to the customers that provide for you. I would give this company and experience a 0 but it is not an option. I have written so many of these complaints that this one is just a brief summary of the incompetents of this company and truly I cannot waste anymore time on a concrete wall that will not budge. Sorry Hyundai you have taken this route because you use to be on top of your game. I know that I am only one person you have decided to pushed away but we add up quickly and your company depends on us, the consumer. I hope that this message reaches out to the top of wherever it needs to go to and some sort of something happens as oppose to you guys treating me with disrespect. I am only frustrated because you have yet to reach out to me and consult and make better. As a company that deals with a lot of customers I would feel that would be your top priority, not to just sell cars and then leave the customer high and dry. Thanks Hyundai for the experience, you have truly made me very upset and shown me again that dealership as yours just will never get it. Its not about you guys, its always about us... THE CUSTOMER.

I had a terrible experience with Hyundai following an accident that occurred due to their negligence and they are not taking any responsibility. I went to pick up my car from the Hyundai service centre. My car was left parked in reverse no Ebreak (manual transmission). I clutched in to start the car, being used to park in neutral I clutched out to go scrape my windows while the car warmed, but my car flew backwards and smashed into a new car on the lot. They will not take any responsibility for their negligence and were incredibly rude. I will never ever buy a Hyundai again.

The Veracruz was sold to us with faulty alignment. Unfortunately, it wasnt found until the one tire had no thread and wires were showing. The vehicle not even a year old! We contacted the dealer immediately and were told that they would not cover anything for us because we were 400 miles over the warranty! They finally agreed to do the alignment at no cost due to us fighting very hard, but let my husband drive out of their garage with a tire showing wires and extremely unsafe! They refused to put a new tire on the vehicle no matter what, even though it was their fault of the improper alignment! A multi-billion dollar company cant fork up the cost of a tire to make sure that their customer was safe in a vehicle that they bought from them that was faulty! My family of 5 were at great risk driving this vehicle not knowing that the car was unsafe! We contacted the service department several times and corporate offices and was told that it is our problem and then was hung up on! They werent going to help. How sick! We will never buy another Hyundai again in our lifetime. They are awful to deal with any type of customer service or issues with anything. They dont care about their customers or their safety and that is unacceptable! We could have easily had a blow out at any time with a family of 5 with 3 small children!

I am extremely disappointed by the way Hyundai USA decided to handle my handsfree case. This issue was present since day 1 of us purchasing the vehicle in 2017. I spent a lot of my time at home and away from work troubleshooting and sending several audio recordings to the company and have been able to reproduce the issue with every single phone call, however the dealership kept the vehicle for several hours and returned it back stating we dont see a problem. I purchased a new phone, and switched 3 different carries, however the problem never went away. I am extremely saddened by Hyundais lack of ownership of the issue. The least Hyundai could do is try to replace the radio or the microphone to eliminate the issue, instead Hyundai decided to close the case. However, after this experience, I will be taking my business to a company that stands behind their customers. It is such a shame for the entire Hyundai team that they wont stand behind the customer and fix something that is still under warranty.

My name is Daniel **. I am regretting the choice of buying a vehicle from Hyundai, who claims that they are there to help service the people and help me in general. Unfortunately, Hyundai is providing false information to there clientele. I recently just purchased my 2011 Hyundai Accent. The first week after having bought the car, I had issues. For instance, on the drivers door, there was a light scratch. The tail lights had water leaking inside, creating humidity. And the ignition circle was not firmly adjusted. The servicemen at my Hyundai dealership did fix the scratch without any issue. But they gave me problems towards the tail lights and the ignition key input to start the vehicle. After 6 months of owning the $ 23000 car, which is covered under the Hyundai warranty, I am extremely unsatisfied. Two weeks ago, I brought the Accent to the dealer due to a steering issue i had. They told me the front rim was dented and it was $ 155 to repair it. So, I agreed to this, seeing as it could have been possible as we have terrible roads over here. The following day, the car was making a whistling sound coming from the front tire that they worked on. The day after, I went back and it took them 1 hour an a half to figure out the problem. They charged me $90 without notice or knowledge that I had to pay for them to recheck the car (normally any garage or mechanic will call you first or consult with the client before putting a price to anything). The following week, I noticed a very loud rattling noise while starting the ignition. So as furious as I was, I called the dealership and asked them if they had room to see me. They advised me not till next week. So, I decided to bring the car to another dealer, because it is extremely inconvenient having a brand new car making this noise and causing me so much issues. The service at the new dealership was very kind. I asked if they can take a look at the lights and the rattling sound. They checked it. And then, they called me back a few hours after, saying the tail lights were not screwed in tight, and the metal shield beneath the vehicle wasnt intact enough. They fixed everything and charged me once more $70 without notice! Logically speaking, why would this not be a defect and not under warranty?!I am extremely frustrated. I never loosened anything on my vehicle. This is an issue that came from the manufacturer. This is a product complaint! What I want from you right now is what Hyundai promised me, which is if anything doesnt sound right with the car, you will come in and will examine it for free. Thats why you have a warranty! Where is the promise in that? Does Hyundai just talk strictly out of nowhere just to sell a car and make a couple of bucks commission? I refuse to pay for issues that were caused by bad mechanics from Hyundais part.

I have a 2009 Hyundai Sonata. It has about 140,000 miles on it and is admittedly well outside of any warranty. However, I believe this case requires an exception. About a year ago, the paint started chipping off my car. Not little scratches but fairly large spots. I contacted Hyundai who said it was outside the warranty, and I let it go. Last Saturday, during a hard rain, the paint literally fell off my car. My husband drove to Columbus that day, and when he arrived, the paint had vanished from the entire roof. Patches came off of the hood as well. And the trunk is beginning to peel. I am told this is a delamination issue related to metal paint preparation. While I realize that the car is outside the warranty, I stand by my statement that no matter how many miles a car has on it, the paint should not come off in the rain! Hyundai refuses to even refer the case to a supervisor.. Normal wear and tear happens, and I accept that. But this is clearly a factory defect, and I think Hyundai should be responsible for fixing it. I am interested in finding others with similar experience to approach Hyundai together.

I will never lease or buy another Hyundai again. The dealership in Kirkland, WA where I leased it was bad enough but the way the finance company has treated me is horrible. They are charging me for excess wear and tear which is ridiculous. I had an auto shop look at it who said it was all normal wear and tear. DO NOT PURCHASE OR LEASE A HYUNDAI.

My vehicle has less than 5000 miles. We were leaving lunch at a restaurant about 25 miles from our home and the car developed a sound in the right front fender, well like something rubbing.and I pulled over to check. The plastic fabric that lines the underside of the right front wheel well had come loose and was dragging on the road. I called Hyundai on road service and they were going to send a car carrier and haul my car to Newnan Georgia 18 miles farther in the other direction to a Hyundai dealer. I was in a school entrance so I then pulled up and I assume the tire ran over the plastic fabric and pulled it loose. I got out and picked up the piece about 12 inches by 8 inches. I noticed the rest of the lining under the wheel well was loose and was being held by a groove in the edge of the fender. The right front fender was separated from the bumper and I was able to push the lining back inside the groove and with the palm of my I tapped on the side where the fender and bumper connected and the two pieces stayed together. I checked and a Hyundai dealer was within 12 miles of my home, I called Hyundai road recovery back and told them I could drive the vehicle to the Hyundai dealer in McDonough, Georgia. We drove to the dealer in McDonough and was told by maintenance that the vehicle was involved in a wreck. I questioned this and was then told that the one (1) mechanic to handle Hyundai vehicles said to take it to their body shop. The maintenance supervisor then indicated that the right front bumper had been hit and it looked like a vehicle in a parking lot had hit the right front fender. When I questioning this he said even a shopping cart in a shopping lot could have hit the bumper and separated the fender from the bumper. We took the vehicle to the body shop and the supervisor said the vehicle was not involved in a wreck. He looked under the right front fender and said he thought the fender separated from the right front side of the bumper after the clips that hold the fender to the bumper had snapped. The fender and the bumper showed no outward scratches or dents. He said Hyundai would not consider the separation of the fender from the bumper to be under warranty. He stated the fender clips could not be repaired and the fender could not be reattached to the bumper instead the bumper would have to be replaced as well as the underside of the wheel well. The estimate would be in excess of $1,400.00. I purchased the vehicle for its looks, warranty and its history of reliability. What else can I expect to fall apart on this vehicle? The vehicle looks like it is very cheaply made and Hyundai has cut corners in the materials used in the assembly of the vehicle. I dont feel safe in the vehicle. I made a mistake moving from Toyota to Hyundai.

After driving my car for only 20 months the engine started to make a ticking noise & now my warranty claim is denied for lack of receipts & sludge. I am highly upset because I have to pay for a car that no longer works at the same time continue to pay for a warranty that denies my claim. What really is the point of purchasing a warranty if they are going to deny you? Now be that as it may I had this same problem before with a previous car I owned but did not have a warranty on it. All the reason why I purchased a warranty this time. What is up with all these used cars breaking down after 20 to 30,000 miles driving it? So I got a warranty on the Hyundai as part of my payment plan. The worst part about this deal is that Hyundai sold me a warranty that has been denied because of supposedly sludge build up in the car. I gave them a total of the latest 3 receipts I had. I sent them the stickers that the service men place on the corner of your driver side window for every time I had an oil change, dating back to when I first got the car to prove I actually did have the car worked on. And yet I am still denied. It really sucks. I pay my notes on time and have my car maintenance all the time. I was not even aware I had to keep my receipts for the warranty to even be used. They are not at all loyal to their customers. In talking to them they all will say they understand but cant do nothing for you, while they are still charging you for a lemon they sold you. America needs to make a law behind this. If a claim gets denied they should at least discontinue the contract seeing as they cant do anything for it if they obviously deny you. I also believe that all cars should be refinanced to the bluebook value if something as tragic as an engine or transmission breaks down.

The Hyundai Sonata is an awesome car! Very comfortable drive whether over long or short distances. Have consistently gotten over 34 mpg on the highway. Outperforms Toyota Camry which I had for over 10 years.

Respected Sir. I am one of your customer Sandeep **. I am working with **. As in service class I had dream of buying Hyundai I10. On 1st Dec 2010, finally I manage to purchase I10. On 3rd Sept, I met with an accident and there was some problem in my car. So, I went to one of your authorized center in Chandigarh (Carizma Hyundai) on 4th Sept. as per them loss was around Rs70,000. As there was breakage of head and they committed me itll be rectified with in 15days. They had provided me with Job Card no: **, Car No: **. It took two months to arrange head. After 2 months, they called me and confirmed we have to put crunch shaft which will cost 30000. So total amount comes to be 100000.

I had to laugh when I read Hyundais stated goal which they claim is to create satisfied customers, because this has not been our experience at all. In fact, my wife and I have made a promise to each other to never buy another vehicle from this dealership or another Hyundai period. I have to tell you, we usually buy new vehicles every 2-3 years because we dont want to deal with any service issues as we are busy people. Changing oil and general maintenance is about as much as we care to deal with. We normally purchase our vehicles from Toyota. In 30 years we had never had trouble them! In fact, we never had to do more than oil changes and basic care. They never broke down, all their parts worked at all times and we never got a lemon. We were so satisfied that although we wanted to try a Honda last time we were apprehensive. However, we LOVED our CRV! I miss it, and regret trading it in because unlike the Hyundai, it worked! Our CRV required mechanical assistance once in the first five years! Very shortly after the warranty expired the transmission went out! I was horrified, because I knew my warranty was up but Honda didnt think it was fair as our warranty had just ran out. Not only did they fix it free of charge, it was too new so they could not find a rebuilt transmission and put in a brand new transmission! That is the level of service we are use to, and we have found Hyundai to be the exact opposite!Our experience has been disappointing at best. We have been lied to, deceived, laughed at and disrespected. We got the runaround from the very beginning when we agreed to allow the salesman run our credit for a particular vehicle. We made it very clear that this was the vehicle we were interested in. In fact, we refused to let him run it until we picked out the vehicle we wanted to buy...then in the middle of the deal our salesman got up and left and another one came out to finish the deal. This shady salesman made the first kid look like an angel. This guy switched us into a vehicle that had more wear and mileage without our consent. My husband was exhausted after they wore us down for hours and decided to just get the car, but then we noticed that things were not working on the way home...both sales people said that I could plug my iPhone into the USB to charge it. We travel a lot and this was the main feature that had us interested in this model and it was the deciding factor on buying from Hyundai. The second salesman told us that he knew the owner personally and that the owner prided himself on providing excellent customer service and that he had his number and if he was unable to help us with any issues we could call the owner himself and he would take care of it. I later asked for the owners phone number and was laughed at and refused the number.However, that USB port was the initial reason why we chose the Hyundai instead of some of the other vehicles we had looked at around town. When we purchased the vehicle I asked about a second key and the salesman assured me he just needed to look for it and that it was there...because he had it earlier that day. When I reminded him we needed that other key fob, he looked for it and claimed it was missing and assured me that they could simply make us a new one real quick. I was concerned. He never found it. Now I am even more concerned because it is totally possible that these unethical people that I dealt with may have said key fob! After the deal was done, the story changed so we would have to make an appointment to get that key fob made. We reminded the salesperson again before leaving and he said he would call with an appointment time.On the way home we found something else wrong in the vehicle. We were never allowed to even test drive or choose ourselves! That USB port did not work at all! I was told that I could charge my iPhone with this USB port. I asked several times if they were sure it would work with my iPhone 5C and was assured that it would. I was upset because we made it clear that we wanted to buy a new car and I was assured that this vehicle was never used for anything but test drives. I dont know of many dealerships that allow animals on test drives. Yet, the air conditioner was blowing out pet fur! Upon further inspection I found dog or cat fur all over... I am allergic to cats and most dogs unless they have hair instead of fur and this was fur.Also, on the way home we stopped at the store and planned to stop a few more places as well but we could not get the back hatch to lock...which was a security and safety concern. I called and most of my concerns were dismissed and made light of. The second salesperson (they switched in the middle of the deal) did not believe there was dog hair so he wanted us to bring the car back to show him, so we did, driving all the way back to Bend. I think he knew it was there all along but figured we would just not want to hassle with it. I was insulted as he made it sound as if I was a liar which took a lot of nerve after just making one deceitful claim after another to us. He made me think that we could exchange the car for another new car and this was the only reason we agreed to that drive. He acknowledged the presence of dog hair and did not know how that got there. We do not own any pets. He basically did nothing to assist us at that time and thus the trip was a waste of our time. He promised to make an appointment to have the fur removed and all scents removed and to have car mats installed.The salesman called to say he made an appointment to have the car treated to eliminate scents and hair, have the USB port fixed and the back latch fixed. After calling to insure the parts were in we arrived at the appointment and were asked, Oh did you make this appointment online? All of the parts were not there but they said they could replace the key fob and that they kept the mats in stock and they did not need to be ordered as the salesperson stated! However, the machine used to get out the hair and scent was never arranged.I was there all day long. They wanted me to make yet another appointment to finish the work. Then they wanted me to leave my vehicle for a few days so they could order the part again and get it fixed. Its a good thing I did not agree to that because it was at least two weeks before they called back! My husband did not trust them by that point anyways and flat out refused to let me leave the vehicle there. They claimed that the treatment for the hair would take most the day so I suggested that they just fix the latch and the key fob and make it right in some way as I had picked most of the hair out of the vehicle myself by the time of the appointment (resulting in an asthma attack). I could not drive it the way it was and had to do something. That day they literally had not done anything all day long. The key fob was not fixed, they said they ordered a defective one and they needed to reorder that... The only thing that was in and all they did all day long was to put in car mats that would have taken less than five minutes yet they made me wait several hours...only to tell me that I would have to make an appointment and return to Bend...yet again. Before they even started I asked them if they had the parts and was told yes. This has been a huge waste of my time for a car I never wanted. I wanted the one we test drove that they sold out from under us. This is hardly a way to make a customer satisfied!So, we came back today and guess what? Even though we checked twice this time to make sure parts were in, they were not! We were lied to time and time again. I have the messages from both incidents and both messages say all of these parts are in...yet they were not. Yep, we got there today after calling and speaking with Mr. Nasty Tude, I mean Mr. ** and was assured once again that the parts were in. When we arrived ** was there and we told them we had a bad experience last time and wanted to make sure all the parts were really there before they started as we did not have time to waste. He was rude which just added to our frustration. My husband told him that I had already spoken to someone in Corporate and to just leave the hatch alone and fix the USB. He gave me a smart ** acknowledgement and held out his hand for the keys. It was a good half hour before they took the car back even though they were not busy and there was no vehicle in the bay they pulled it into. ** was nasty saying we must have made this appointment online...that seems to be the standard answer for everything in your non-service department. We did not make this appointment online.WE did not want to make another wasted trip to Bend so even though after two weeks they finally called to tell us that the part was in we called back before leaving for the appointment this morning to insure that the parts were indeed there. We asked ** when we arrived and he said all of the parts were there, they were not but he did not care and said we would have to make another appointment to come back. When we told him that we called ahead of time to insure the parts were in and checked with him when we got there he got even ruder and said that he wanted us to leave and never come back into the service department/dealership. Not a problem! But please know that I will be reviewing this dealership and that this time I will contact corporate in writing for legal purposes.Please note that I have not forgotten my promises to add reviews. I have a draft ready to go and my husband is currently working on the complaint for the BBB. We have given your dealerships more opportunities that it deserves. We would love to prevent this, we want you to make this right, go back to the beginning and give us the vehicle we ran our credit to purchase. The same one or a 2015 model that is brand new without scratches, dirt, dog or cat hair, etc. We should not have to deal with defective parts, as we purchased a new vehicle, not a used one! Written promises were made and part of our purchase agreement. The dealership failed to meet these and therefore it cancels this contract and we want our Honda back within 7 business days or we will take legal action. We have given the dealership many opportunities to make this right with no resolution and have been treated with grave disrespect. This is the worst car dealer I have ever dealt with and I will be filing a claim with the BBB.

I called asked for an estimate three days before I scheduled repair. I was told 330 for labor to do a knock sensor replacement. I ordered part at dealership which was 74.20. I went in today. 1 hour and 36 minutes. Charged me 480.00 for labor, 28.80 misc charge 508.80. I dont think current mechanics get 500 an hour then tell me that my repair isnt warrantied because I didnt have them put on computer there. I am on disability and this took every cent I had.

Wondering if anyone with a 2012 Hyundai Sonata has noticed a ring around the sunroof on the inside lining? I am afraid it is mold. Dealer said mold wont grow on the liner. Anyone else experiencing this? I have the car in the shop right now awaiting a pressure test that I am being charged for to find if there is a leak. If there is a leak... guess what? It is not covered under warranty. The warranty for the sunroof runs out at 1 year, 12k miles. Nice, huh?

I bought a used Hyundai Sonata 2011 in Oct. 2011. The previous owner had around 25,000 miles on it. I have changed the oil and also the brakes on the car since I have purchased it. It was running well with no problems (no indicator lights or warning lights ever came on), and of course there was no noise, just running as usual. I have put around 16,500 miles on it and no problem. On Dec. 22, 2012, it just wouldnt turn on, so I thought it was my battery. We asked for a boost but it still didnt work. I called Hyundai and stated they would get it towed in. That was on Dec. 24th. The tow company decided to give it a boost first to see if he could get it started but he also said the battery was too drained. I waited for a call from the mechanic and on Dec.26th, I was told he needed my authorization to change out the battery that it was no good. I asked if it was covered under my warranty with Hyundai or even the extended warranty I got. He stated no. So, I said replace it. The following day, I called for my car to get picked up and he states he needed to talk to me and said my car still didnt start and I would need a new engine due to no oil in the engine. He told me that the car looked like it had never been maintained, not once ever. I told him I did, but I didnt have the receipts to prove the oil changes. So he told the Hyundai Company that he denied the coverage due to neglect on the car. And I told him I also have an extended warranty which I told him to call. He didnt. I had too.I called a day later since he never called back to let me know anything. He stated my extended warranty wouldnt cover it either and I asked why. He stated it was because he denied the warranty due to neglect of the car. It’s funny when no lights or noises occurred without any indication that there could be something wrong, and all the extra coverage I got to avoid any problems. He states the problem could as well have been there from the previous owner and my bad luck I got stuck with it.

The steering wheel on my Entourage is cracking and splitting. At 75,000 miles, I am told this is cosmetic and not covered under warranty. Also, the plan (painless dent removal) that I paid for $600 expired. I purchased the van in July 2008. I purchased a 5 year plan. Somehow in May 2006, it has expired. I purchased an extended warranty plan (at the dealer) for 10 years 100,000 miles and it covers nothing. The paint in certain areas is fading and the lights are looking as they have been etched with some type of chemical. The dealer representative’s solution is to buy a new vehicle. I took the van in for some issues and they wanted to charge me $800 plus for unneeded items. They did replace the defective door latches (a recall item no one informed me of). Luckily for me, citric cleaner and a magic eraser cleaned the mechanic’s greasy handprints off my doors and back seat. This is my second Hyundai. My brother and my mother have purchased Hyundai because I recommended them. The warranty company and dealer wont return my calls. Somehow, they are always in meetings and/or just left for the day. The consumer rep that I spoke to tell me I have been misinformed, mistaken and incorrectly advised (basically lied to). He apologized several times. Hearing me out (a mental enigma) does not help me. His advice was to go over my contracts. I did. My supreme plans are supposed to cover everything. My paint plan was supposed to last until 07/15/2013. The only thing they are interested in is selling me another vehicle. What would you do? I am not having a good time here.