My wife and I awoke this morning around 0600 to the sound of a horn honking right next to our bedroom window and bright lights outside. I figured someone was trying to pick up a friend to take to work and had the wrong house. When I looked out the window, I saw my 1999 F-150 with a 12-18 hole in the center of its hood with flames shooting up through it. The horn honking must have either been an emergency alarm or the wires crossed after the plastic melted off them. I ran outside while the fire was still relatively small and attempted to put it out with a small kitchen fire extinguisher - which only lasted 3 seconds and did nothing to stop the blaze. I quickly pulled out the important things I could reach from inside the cab and it went up in flames shortly thereafter. My wife had already contacted 911 and I tried to turn on the garden hose - which was right next to the truck - but it was frozen solid. I quickly hooked up an empty hose, but when I turned the water back on - I only got half power (there must have been a partial ice blockage) so I proceeded to hold a trickle of water over my aluminum truck bed tool box while the firefighters arrived and got their hose out - which only took about a minute. They blasted the truck with water and got most of the flames out, and then they blasted and showered several spots with foam. The cab was burnt to a crisp, but everything in my aluminum tool box in the truck bed was okay aside from a plastic tool box melting slightly to the inner wall of the aluminum box. A corner of our garage - which was almost directly over the rear drivers corner of the cab - had slight blistering to the paint, but its hardly noticeable. We were very fortunate that this happened at a time when we were both able to react to the emergency as it was unfolding, and we were very fortunate to have been able to remove almost everything of any value from the cab, and fortunate as well that the garage didnt ignite. It was below freezing out for sure, and my truck had sat there cold for about 36 hours before the fire started. From now on, Im going to park well away from our house and garage. Im also going to buy several types of fire extinguishers to keep in the house and in the next vehicle I get, as well as a designated emergency-hose to keep indoors to prevent it from freezing. And having read so many other stories here about spontaneous combustion in Ford vehicles, I dont think I can ever buy one again.

I am on my 3rd Ford Vehicle. The first 2 were used and had issues. I thought if I bought new and kept up with maintenance it would last... I was wrong! Under 7 years old and 53,000 miles, I have a list of issues and Ford does not stand behind their product. The Dealership charges absorbent fees just to look at the issues, not even fix them. They really know how to push away customers. I took my car to another auto shop and I am now excited to buy my first Toyota. Dont buy Ford. You will regret it. I do.

Went to get a oil change at dealer, a scheduled maintenance (I didnt have a appointment). Was told that I had to have one. I asked if I could leave it and pick it up that later that day or pick it up the next day. They made me a appointment for the next day for a oil change and tire rotation. That was in the service agreement that was prepaid. Had my better half pick the truck up. She was charged for the service. Called them the next business day, a Monday, asked how we can fix this. They return the call telling me that I need to come back for the rest of the service and I would have a check. I took it back, was informed that I have a appointment for a tire rotation, but dont know nothing about a check. Talked to the service manager by phone, was told she had no idea about this that she would bring it to me. I told her that I will not be in town, to give me a call back on Monday. NEVER got a call back. I had to call them. I was told that the general manager will call me back, that didnt happen. Got a call that they needed my address, gave it them. Got another call 4 days later. Have check, but not signed. I told them that if dont have this in my hand by Monday, I will see a 3rd party on this. This individual out of his own pocket brought it to me. I told him, THIS DEALER GIVES FORD A BAD NAME. But I want to make others aware of this establishment and this is not the FIRST time I have had problems with this dealer, BUT IT WILL BE MY LAST.

The Ford Edges and Explorers have an issue with the bushings on the front struts. I called around to dealers and it is not uncommon for these struts to clunk and need replacement with under 40000km. I took my car in 4 days after the 3 year warranty had run out, mainly due to my schedule not allowing me to get it in earlier. I work and the nearest dealer is an hour away. Of course the dealer could do nothing about it, but did admit that this problem was VERY common, in fact it was properly diagnosed by the service manager before it even hit the shop. I have made contact with the Ford customer service center and was told that there was nothing to be done, but to save my receipt in case of a recall, at which point I would be reimbursed... really, why not just fix the problem. It seems to me that if they value you as a customer (15 new vehicles in the last 30 years) they would have the fortitude to stand up and show it. The customer service center is really not run by the Ford Company, the warranty is contracted out to a third party, and is treated as such. I was told on the phone and in emails that no person at the Ford motor company could review my complaint and make the decision to cover the DEFECT under warranty. Once the warranty has expired, there is nothing that ANYBODY in the entire Ford company could do to help me. What a load (full load) of BS. I really dont care about the $300 that the DEFECT fix will cost me, it is the principle involved... sometimes you have to look beyond the wording of a document (warranty) and do the right thing. It seems a shame to end a 30 year relationship with Ford vehicles over this, but end it must. I am disappointed in the way that this company is run... the idea of a third party warranty system and customer service. I guess that to them I am just one person in millions... I can only hope that my story helps a few others along the way to make the best decision in upcoming vehicle purchases.

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

On 12/1/2013, I started my car (2008 Ford Fusion) and it sounded & seemed normal. However, after driving less than 2 miles, my engine suddenly decelerated and the RPMs dropped dramatically. I tried to accelerate and it would not increase speed. I was able to get off the road safely. I had to have my car towed. The mechanic determined that the problem was due to a faulty power train control module which impacts the ignition coils and the estimated cost of repair is $2100! One of my ignition coils was melted. Ford has issued a Technical Service Bulletin (which suggests replacing the power train control module & all 6 ignition coils) on this issue; however, they do not deem this a safety issue! Cars that just stop running or decelerate quickly is most definitely a safety issue. I can think of many scenarios where this issue could cause injury or perhaps even death. Had I been on a freeway or driving at a greater speed where there was more traffic, I could certainly have ended up in an accident with another vehicle. I researched this concern and found that I am not alone and there have many others affected by the same exact situation. Ford is of the opinion that this should be the responsibility of the car owner and they do not hold themselves accountable. I understand how warranties work and I realize that cars age. However, this issue has nothing to do with wear and tear or age. This is a faulty piece of equipment that is causing a safety issue when it hampers a vehicles ability to continue in a forward motion at a normal rate of speed. Ford Motor Company should issue a safety recall...not just a technical service bulletin.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

Ford Fusion 2011 - In July 2015, I experienced a problem with the throttle body on my car when I was en route the train station to catch Amtrak to New York. The car failed a mile from the train station due the throttle body issue and I was forced to jump on a bus to make my train. The car was serviced and repaired by Koons Ford. In January 2016, I began to hear a whining noise when I drove the car in cold weather. I looked up online that there was a service bulletin regarding this problem. I took the car to Lindsay Ford on January 14th. By January 18th, Lindsay still had not pulled the car into shop on January 18th so I decided to retrieve the car and take it back to Koons. I took the care back to Lindsay since they were close to public transportation. I had negative experience at the dealer when I first purchased the car and should have known not to go back. Koons by far is a much better dealer for service.The car was taken to Koons on February 12th. Koons after checking the bulletin determined that it was not applicable to my car. The bulletin, 11-2-14, build date was only up Aug. 13, 2010 and my car was built Aug 31, 2010. After diagnosis, the tech concluded that the noise was due to the transfer case. The cost of repair is estimated at $2235.19. I was further advised that repair would be covered under warranty but that my warranty expired January 5th, 2016.I wrote Ford to see if Ford would extend goodwill coverage for this repair given my service history with Ford and the low mileage, 42K, on the car. This request would have been submitted sooner if it were not for the debacle with Lindsay. My plan with the Fusion is to give it to daughter when she goes to college this fall and buy a new hybrid Ford. Ford denied my claim. As a result, I sold my stock and bought GM and I will never buy a Ford. Bad customer service cost them a shareholder and customer.

This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don’t really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don’t believe in getting something for nothing. I do believe in fair and honest treatment and that’s where you have failed Ford.I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don’t have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I’m not really sure if the location is to blame but that’s just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you “can” or will do. I have now not had a car for months while still paying my lease agreement. You wouldn’t even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be carless. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so Ive had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven’t seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won’t help.I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that: A. Ford never has to help anyone. B. To make sure that the customer is so defeated and frustrated by the end of the call you won’t want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly its outright abusive at this point.My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don’t see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

This is the second Ford Edge that we have owned and we really like the vehicle. It gets fairly good gas mileage for its size and is very comfortable and nice looking. We had both vehicles well past the warranty and found it to be very stable. No major repairs and only typical maintenance. We love the GPS and the two moon roofs. The area in the back will hold large items and is easy to push a button and lower the back seats to make even more room. The body style is very sharp and I love the heated seats. But the first Edge had a problem with the rear view window and I felt like I couldnt see as well as I should be able to. But the next one we bought had a little condensed mirror attached to the rear view mirror that enables me to see a wider area. We are very pleased.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

My 2013 Ford Fiesta hatchback titanium required a tow in year 3 with no other issues other than the battery dying and the radio console freezing up a few times which I was able to fix myself. It is an American made car that was extremely well priced with attractive features such as moonroof, leather seats, heated seats, rear camera, GPS system, enhanced audio sound system that a lot of the foreign cars offer at their base price models. It came in a manual which was important to me and hard to find. Some of the car pieces are made of plastic though where it should not be. The hood latch and several metal pieces under the hood have seized which I find absurd since I take great care of my vehicle. The whole vehicle is dependent upon a computer system that can be quite finicky at times especially when wet or cold outside.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

1.27.14 - My beloved 14 year old 2001 F-150 started on fire while it sitting at my work parking lot most all day, since 10:30 am. The fire started after 4:25 PM, was seen at 4:40 PM, fully engulfed so much that it was too hot and dangerous for us (non-professional firefighters) to take the risk of trying to put out this blue-hot fire. When the firefighters go there and put the fire out, they were surprised at how hot this fire burned, so hot that it melted the hood totally, burned the tires, melted the interior back to the seats. Of course it is a total loss. I have started a case with Ford, dont know where that will go. This was such a surprise, it could have been SO MUCH worse. Had either of our sons been driving it, had it been parked close to our home or garage, had it been closer to other cars..... the list goes on and on and on. .

I bought a 2016 Ford Focus SE with the 6 speed transmission. At 20K had the computer flashed, noticed excessive shutter at low speeds while turning and accelerating. I contacted the dealer and like they tell everyone to adjust their driving habits which I did, I use this car for business and has a lot of highway miles, I am currently at 92,000 which I planned on retiring this car at 100k to give to my wife. At 88,000 miles the transmission started slipping between 2nd and 3rd gear, unable to kick down at 50 mph to pass anyone without major slipping, in stop and go traffic it smashes into gear hard. Took it into the dealer and they say its 1800 to replace the clutches and seals and they refuse to replace it even after I told them that they are responsible because this has been a huge parts failure for years, never had a transmission fail this early on a Ford. Ford Motors still refuses to replace it because I am outside my warranty and even when obviously this wearing out obviously started a long time ago to already be bad before 100k, as the 2016 models get more miles on them we will be seeing more and more 2016s with the same issues as the previous models. I bought Ford because its American made so I thought when really its Mexican made, if I am going to buy foreign I will take my chances on Japanese at this point. Sorry Ford. I used to love you but since you have taken 2 weeks and still havent giving me an answer on a approval to fix your massive clutch issue leaving my family in jeopardy without a safe car to drive. Were finished. Ford still tries to sidestep their problems even when there are so many people with the same parts issue is unacceptable.

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

The Transit Connect wagon is a surprisingly well appointed mini van costing much less than the competitors. This vehicle has been a big hit in Europe for several years and is now breaking into the US market. It has great visibility, a very responsive engine, and plenty of room for 6 passengers. It drives and handles well. I especially like that the back seats fold down flat. We can safely haul our 4 dogs in 4 midsize hard shell dog crates (two side by side in the back, and two facing either sliding side doors) and still have room for gear and luggage. I’m very fond of the wireless cellphone cubby in the dash, no changing cables! It has separate climate controls and comfortable heated seats for the driver and front passenger.

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

I had a 2011 Ford Edge. Vehicle had high miles and I expect things to go wrong over time but this is just STUPID ENGINEERING!!! When the water pump goes on 3.5L engine it leaked coolant into the oil because it is built into the engine. No warning, and water in the oil basically destroyed the engine unless you are fortunate enough to catch it by fluke. If you are proactive and replace the water pump you are looking at 15 hours of shop labor plus parts and but there is no recommendations to do this in any manual. My motor is ruined and I will never buy a Ford again. WHAT A HORRIBLE DESIGN! There are several Ford engines with this design. This is a motor that is designed to fail. Dump your vehicles before this happens to you.

I brought my 2001 Taurus wagon in to have snow tires installed on Nov. 23, 2011 and the mechanic said that I had a cracked left front coil spring but that it was part of a recall, so it wouldnt cost anything to replace. I scheduled an appointment and was told the offer expired on Sept. 29, 2011, which is 10 years from the purchase date of the vehicle. I called Ford to find out why they never told me of this and they claim they sent out notices, which they didnt, at least not to me. Im the only owner of the vehicle and live at the same address as I did when vehicle was purchased. Ford wouldnt budge on this. I also noticed I had a suspension/strut service done in Oct. 2005. Shouldnt the dealer have noticed the recall or service bulletin at that time? This is my last Ford, thats for sure. Its gonna cost me between $700 and $1,000 to repair. Im also selling all my Ford stock.

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

Decent truck. Would purchase again. Newer model. The issues I have had are consistent with age and normal wear and tear. Could run a little heavier, turn a little steadier, but in its price range it is good.

Thousands of customers have experienced problems with changing spark plugs. Changing spark plugs should be a simple maintenance job. Thousands of people including myself have had their spark plugs break and get stuck in the cylinder head. Ford settled a class action suit because of the defective spark plugs, but the majority of those affected by this problem never saw a dime. Now the consumer is stuck footing the bills for what should have been Fords responsibility. Ford charges $600 to change the spark plugs, and if they break, thats considered the customers problem and costs more money. Often the broken plugs cannot be removed and the customer has to buy all new heads. This problem is affecting thousands of Ford owners, who are unknowing about the problem until they are stuck with broken plugs. This should be Fords responsibility to fix, not on the consumer!!!

After owning my 2015 Ford Fiesta for two years I got in my car and when I went to shut the door the entire plastic handle broke right off. They would have to replace the whole door for $498 without any labor. No kids, well kept etc. This piece is such junk, will never buy another Ford if this is how they design them.

I had been hit on the head which caused damage to my brain in which I havent been able to work. My wife is in kidney failure awaiting treatment for chemo and had been infusing to stay alive! We have always been good payers with Ford credit company, have always, when we made an arrangement to pay, did pay my Ford account. My wife called and was not authorized on my account and talked to Ford customer service department in regards to payment arrangements on my truck, acct **, for an F250 truck. Ford spoke to her and she had asked about it in the future, since I was sick with head injury, if we had to give back vehicle voluntarily in the future, if something happened, what are the steps. The customer service advised her not to do that and to try to find another person to buy the contract and get out of name. The customer service looked at the account and said that as long as $45 was made and a payment of $175 was made in 7 days, the account would be fine and the vehicle would be okay. And, Ford would work with us on the truck until health was better as we were good customers with Ford! After the conversation with Ford, my wife said that she had asked about repossession, they werent interested in doing that. After she heard what would happen, payment then was made on the truck for $399.15 and another for $175 and $200 through the automated system on the phone.Anytime I tried to pay my account over the phone, the contract number would come up as fusion and SSN would not match. Ford was told several times about the error, something was done in refinance, several payments were made, and 3 days later, at 1:40 am, my truck was repossessed from my yard, after my being in the hospital with severe brain injury. Ford had told me a week before the vehicle was fine as long as arrangement was followed through and the Ford truck would not be in default or repossessed in which there was no letter, no warning, nothing. They came, got the truck with payment arrangement done and agreed to by Ford Credit! Payments that were made werent credited correctly on the truck or the other acct **. Edge is ahead, not due till August 2012 with $100 due in July 2012.Being sick, I requested help with the truck since I havent been able to work and I could have borrowed money to catch up payment if I knew of them coming to get the truck! There was no letter, no warning! Yolanda, in customer service, is rude. She told my wife and me on the speaker phone after the truck had been repossessed that the reason was because my wife had asked about voluntary surrendering of the truck if something happened in the future but not at present time. Ford should have not even spoken to my wife about the account. I should have been contacted with this information. It was my account, not my wifes! The repossession company, the driver for Carolina Lending out of Myrtle Beach, SC picked the truck up 3 days after payment arrangement was made and payment posted on Saturday, the 12th. The truck was picked up on the 10th.The repossession driver lied and was rude to my wife and taunted me at the repossession lot, laughed and said the only reason this happened was because of my last name, **. The driver held a grudge for the ** family and threatened that he was coming for my Edge that was current. The system at Ford doesnt post for 3 days or more. That is not my fault. My Edge is not due till August 2012. The driver was rude and threatening me on the lot with vulgar language and rudeness! The police have a report! Ford had no right to speak to an unauthorized person on the account and also, after payment arrangement was made and agreed, and customer service told me a week before and my wife, that nothing would happen and they repossessed. This was wrong. Please help me. Now they want me to pay my truck in full, $18,000. Yolanda is a rude and nasty person at customer service and the supervisor Ms. ** wont call me back! Please help me!

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

About a month ago I purchased a vehicle at five Star Ford in Georgia at five star Ford, after I bought the vehicle I brought it home to New York where I live. About three weeks later I was detailing the vehicle and noticed that the passenger side front fender had little circles. About 10 of them that look like there was touch up paint over them. After I noticed them I immediately called my local Ford dealership and ask them to take a look at the truck. Once I took the truck to them and they looked at the truck and they told me that this truck had some kind of damage done to it and that they try to touch it up at either the dealership or the Ford factory plant. So I immediately contacted the dealership in Georgia where I purchased this vehicle. They told me oh go get a second opinion so which at that point I took it to another Ford dealership and they said the same thing. So The other Ford dealership told me that there was over $1300 in damage to fix it.So I called The dealer back where I bought it and they informed me to call ford itself, so I explained the matter to ford. They gave me a case number and Ive been going back-and-forth with the Ford representative and they wanted to give me money towards it to fix, so I explained to the representative at ford that that is bull crap. I purchased a brand new truck and expected a new truck not something that had damage. I have a total of three fords through them right now. I am a loyal customer and they are gonna tell me they will give me some money towards it when they sold me a truck like that that was supposedly brand new. not even to cover it under warranty.This is like a bad dream, a 54000 dollar truck I bought brand new and they dont wanna cover it. So to everyone that reads this DO not buy a Ford. They are the worst company to their customers after the purchase especially how loyal I been to them. I own 170000 in fords right now Im still paying on and have had 15 previous fords and Im only 30 years old. They have lost me as a customer for life! I hope this helps further ford buyers in their next purchase to see how bad their customer service is.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

Coil springs broke in 2003 Taurus with 75,000 miles. I noticed the car had a flat tire. Upon further inspectio, the drivers side coil spring broke and is stuck in the tire! I cant believe there is no recall for this. I would have hated to be driving down the road at 70 mph and have it break.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

I purchased a 2013 Ford Focus as a new vehicle eight years ago. I soon regretted the decision after discovering other Focus owners had significant transmission issues and that the transmission was designed so the fluid could never be changed which suggested planned obsolescence to me. The transmission often shifted strangely despite periodic computer adjustments and tended to ride somewhat roughly in slow city driving.While I had concerns about its useful lifespan, my Focus did a low average job of getting me from point A to point B until recently. As someone who believes in getting value from their purchases, I had hoped to drive the car for 10 to 15 years from the time of purchase. This should not be an unreasonable expectation for someone who makes certain that their cars have good maintenance and put only limited mileage on a vehicle as I no longer have a daily commute. In April of this year, the car developed an excessive shudder. The vehicle was in the shop for several days and the clutch had to be replaced.One week ago, the vehicle would not start and seemed to be just a bad battery but the diagnostics showed a transmission control module problem. The part is on back order so as a previous post suggests it could be in the shop indefinitely. The mileage is still in the low 60s and the vehicle has been well maintained. The problem is the lack of quality in a failed transmission system rendering a vehicle useless before even reaching the 10 year milestone. I most definitely will never purchase another Ford product again.

Ford Freestar - Had car inspected 1/24/14 & had rear struts put on...no problem. Took my car in 1/2015 & when brakes where being put, guy noticed large hole in wheel well. There is a recall for this part and Ford said the corrosion is too large to fix under the recall.

My 2014 Ford Explorer Limited had many issues, mostly small annoying problems that could be resolved quickly, however, Ford service is the worst on the planet, they will make you cry every time you come to see them, and I have tried 3 different dealerships here in California. So they always want to keep the car all day and almost always come back to me at around 4 pm to let me know that they are not able to duplicate the issue, even though in many cases I took a ride with their technician who verified the sound. Then they tell me that the sound I am hearing is normal. One time I lost 4 days dealing with them until they finally replaced the half shaft, now I am having same issue and same argument with them. I have now told so many people not to buy Ford and I am posting everywhere on the Internet about my experience.

The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.

I love that for a small hatchback it sits higher and has more headroom than all its peers. It has excellent acceleration as well as a very responsive ABS braking system, compared to its competitors in this class. The Ford Sync system and USB plug-ins were state-of-the-art when I bought it in 2013, and still work great. It has good shocks and very comfortable seats with lumbar support. The split, lay-flat rear seat gives a huge cargo space for a small car. Of all the hybrids in this class, this one sounded like the best on paper and turned out to meet or exceed my expectations...and still gets nearly 40 mpg on the highway. The one thing that wasnt well made was the handle release for lowering the rear seats. One side broke away from the cables under the seat so it doesnt work to lower the seat and is very expensive to fix- requires a total seat replacement, over $1000. So not worth it to me now.

Ford Motor Company dont want business from US citizens of Puerto Rico... On November 24, 2017 at the Central Florida International Auto Show I was enjoying a great Auto Show especially looking at the Pickup trucks inside the Orlando Convention Center. Ford, Nissan and Chevy pickups were my top pick for my next purchase, the only other thing that I needed to was to test drive them. So after spending all day at the show I went outside and test drove with Nissan, Dodge and others with my Puerto Rico drivers license with no issues. But when I stop at the Ford Test drive tent I show my Puerto Rico drivers license like I did with the other 3 locations and was notify that it was no good, only US driver license. I told the lady that Puerto Rico is part of the United States but she didnt care. Last time I check Ford has dealerships in the island of Puerto Rico. As a US citizen and a US service member, I felt disappointed, disrespect... Ford Motor Company lost a customer... and hopefully many more.

We are an HVAC company that has bought many Fords currently and in the past. Lately, these Ford vehicles have not held up very well. We recently had a 2014 van with 43k need a new transmission. The Ford warranty expired 1 month ago. Ford has declined to stand behind their products and will not pay any of the repair. I have contacted Ford Customer Care and they just tell me its out of warranty. They made a case #, denied the case, and didnt even tell me. Their customer service is extremely poor. When I call, I fight through several automated prompts, usually get transferred a couple of times and battle a communication barrier with the reps. This will be the last Ford we purchase!

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the drivers side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

I ended up trading in my 2013 Ford Escape and got a really good deal. I found the sales person to be honest, very approachable, and knowledgeable. I was informed of what the car would automatically come with and what would be an additional charge. I was given information about the various warranties both verbally and in writing. My mother is currently on hospice. The Elkins Ford Edge team was most accommodating. I am most pleased with my 2019 Ford Edge St.

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

Have 26k miles on the car and it constantly needs jumped. Took my car in 3 times still no resolution. Asked for a loaner and got nothing. My Dodge Nitro with 190K miles was more reliable than this Explorer. Regret this purchase and I will never buy another Ford!

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

I took my 2003 Ford Focus SE with 73,000 miles on it to get the alternator replaced and when it was put on the lift, the passenger side coil spring broke at the base. I am so thankful it happened there and not on the highway with my child in the car! I bought this car used in 2005 and I am worried after reading these posts about the other springs breaking also. I have had to have the sway bar links and a new ignition module replaced. These are all known problems to Ford, yet they do not recall the parts and continue to put them in newer models. This is the first and only Ford car I will ever own!

Had not bought a vehicle in some years. Always go through Carfax but this time I couldnt. I was told I had a great deal to have the 2016 Ford Edge out the door for 25,000. Got home, checked Carfax and found they were advertising it for 22,901. They lied for a few hundred dollars. They will never get my business because they are deceptive. This was the second car from Gwinnett Place Ford. The first was a new 2001 Ford Ranger and we had to be real sharp and after maybe 5 to 6 hours, they finally honored the buy. This time they got away with the usual tactics. I will never ever buy another product from them, ever again. I am a Navy Veteran and I am disabled. A few hundred dollars is like thousands to me and my retired wife. Will also tell anyone else who wants to know about my experience with them. Thank you.

I have a 2013 Ford Edge limited with throttle body issues. There are pages and pages and pages of complaints online but ford will not recall the vehicle. The car loses power and will not allow you to press the gas, it basically just rolls until you roll to a safe or not so safe place to pull over. I had this issue within the first two years of the purchase. It was repaired about 8 months ago and now again. It having the same issue. The salesman knew there was an issue and even said that he just drove a brand new one off the lot that had the same issue. FORD EDGE THROTTLE BODY NEEDS TO BE RECALLED BEFORE SOMEONE DIES!!!

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through Ford privately and I was given the wrong information over and over again. FORD LOST $23,000. Advised me to resubmit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46,000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told Can’t help you and the other rep asked this person why can’t you and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD loses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to Ford, don’t, because if it gets lost, no one will be able to tell you where it is or how to find it. Really disappointed. I wish I could sue and if this isn’t fixed and my double payment of 23k goes through I will. Shame on you Ford.

I bought a 2015 Mustang EcoBoost Premium Convertible from a Ford dealership. I was very happy with my purchase initially. A year later, 1 week before my warranty ended, I got A/C and seat heating/cooling issues. I took my vehicle to a Ford service and they were super helpful in the beginning. They told me all my issues were covered under the certified pre-owned warranty and they even gave me a rental for $2/day because I had premium vehicle benefits. They also said there was a nail in one of my tires and they would patch that up for $35 and the rest would be a $100 deductible. They put me on a Lyft for free and I got my rental from Enterprise. I only paid for insurance. It was too good to be true! The day my vehicle was supposed to be ready I got a call from the service center. They told me they fixed the A/C but the seat heating/cooling would be $750!!! When I asked why, they told me there was something syrupy in the electrical system under the car and a soda can probably exploded inside the vehicle! I swear to God thats what the guy said. Of course, this is completely BS. I mean I would have to clean the entire interior of the vehicle if something like that happened. There were no stains anywhere inside my vehicle and this guy had the audacity to suggest that a soda can EXPLODED in my vehicle and it magically only got in the electrical system under the seat. Needless to say, I was really pissed at this petty attempt to charge me an extra $750 and I contacted Ford customer service to deliver my complaint. They basically replied me with an automated message saying how they understand my frustration but they fully support the dealerships decision. Long story short, I am not saying never buy from Ford but just be aware that in their core they are a company that puts making money over their customer service and they will milk every penny out of you if they can. There are better car companies out there folks. I know that I will never ever buy a Ford again but if you do choose to risk your money you have been warned and its on you now.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

I am very upset to the point where I am in the midst of contacting the Better Business Bureau and posting a blog online regarding your company lack of integrity and manner of doing business. In November, my 2010 Ford Edge which is currently financed through your company caught on fire due to an ABS issue. I bought the vehicle as a used vehicle in 2013. I contacted my local dealership to report the problem. It took them 7 days before someone contacted me regarding a diagnosis of the problem. The car was towed but someone failed to address the issue. I was initially told it was my issue. Coincidentally, I went online and found out that that there was an issue and there was a recall at which point someone decided that they will look into the matter. The service department decided that they would begin repair on the vehicle. I was given a rental while the repair were to be done.First, the service repair advisor was incompetent as I had been calling everyday to get a status of the vehicle and each time I was told that they are working on it or the parts was not in. Your record would also reflect every time I made a phone call and spoke to someone, even calls made to your corporate headquarters. I was even assured that because of the situation everything would be handled. What I fail to understand that why it took almost 5 weeks for a part to come in. Its a Ford vehicle part, should be readily accessible. It is not an older model vehicle so what was the issue here?Here is where I am really pissed off with this whole situation. My mom went in today to get her vehicle oil changed. Note, hers is 2014 Edge as well. I relayed my concern to her and she decided to find out exactly what was going on. Ironically, what my mom was told that is the they can pick the car up today. How coincidental? She asked about the rental and was told that they were only covered for 10 days. Well, that is not acceptable or reasonable. We had no control on how long it would have taken to repair the vehicle. Why should we be penalized with a $1500.00 bill when nothing that occurred was within our control. Ford Motor Company was in total control of this situation from beginning to end and we are now receiving the ** end of this situation by being held hostage to pay a $1500.00 rental bill which I dont have especially this time of the year.Your local dealership was less than accommodating and did nothing within their power to expedite the repair of the vehicle. This was I believe the company did in order to recoup the cost of repairing the vehicle. They held on to the vehicle for as long as they could. The prolonged the process, which increased the cost of the rental, which was deceitful and as unprofessional. Your company is not a small mom and pop repair shop. You are a major company and should have pride and integrity in the way you do business. My mom has been a valued Ford customer for over 20 years. Every vehicle she has ever owned was a Ford vehicle. This has left us and her very dissatisfied with your company and your business practice. I still feels that we can come to some amicable agreement. As I said before, I am between a rock and a hard place as I have no other choice because I will need my vehicle especially since I am one vehicle home currently since I also I have another Ford vehicle that is also down because of needed repairs.I close with this statement - I am a very unhappy and dissatisfied customer. I am also not going to roll over and let this slide. Based on how this turns on it is my intent to take further action on this matter. I do intend to post pictures on the Internet of the vehicle. It may cost me $1500.00 but in the long run when I am done it will cost the company more based on reviews I will post online and providing feedback and reviews for this vehicle and your company as a whole. Looking forward to hearing from you. I would rate lower than a 1 star. Unfortunately it does not go lower than a 1.

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

My overall experience with my Mercury Mariner is really good. I havent had any problems with it and I bought it used one year ago. Its a 2006 and I love it. Its dependable and its easy to drive. I like all the features it comes with too! I like the sunroof, the radio/cd player and it allows you to place several CDs in it at one time. It has automatic windows and theyre tinted which is also a plus. I also like that it has good working air conditioning and the heat works good as well. The front seats have a button to heat them which is very nice to have on extra cold days. I would like it to have a GPS system but it doesnt. I could always add one but other than that, I dont have anything that I dislike about it. I would like it if the window tint was a little bit darker but I can always get that done.

I love driving my Ford Freestyle. I wish Ford still made them cause Id buy another one. The only major thing Ive had to replace in it is the air compressor. Its a great car. Gets great gas mileage. Im very happy with Ford and would definitely look at buying another Ford in the future.

My van was due a recall for an oil pump, phone them up to get it booked in last week, got booked for the Thursday then they phoned on the Wednesday to say your courtesy van was not available! So booked in for today Friday, again phoned up to say the courtesy van I booked was not available again!! Then she said that the oil pump recall was done on my van last October! Which is all lies, I should know its my van! So what in today to complain and they showed me an invoice with my name, company name, my reg, all my details on, saying that it had been done! I said this is absolutely unbelievable that they have charged head office for work that states had been done on my van which is not true, this is fraud!! And using my van my details to commit this! And I have recorded it all on my iPhone! Head office will be getting nasty phone from my on Tuesday when reopen. BEWARE NEVER USE FORD SERVICE CENTRE.

The car ride is very smooth and quiet. Our Ford Edge is everything and more than we expected. Plenty of room inside. The panoramic moon roof is awesome. The car handles beautifully. Very stylish looking inside and out.

At the beginning of June I was lucky enough to notice that one of my doors was not closing before I left my parking spot. I had the car towed in to a Ford service center and was expecting it to have it fixed within a couple of days. I mean it is just a door latch (which they made out of PLASTIC by the way). After a few days of waiting I find out that they want to hold onto the car until at least September, for some reason they dont have this simple part anywhere in stock. Thats at least 3 MONTHS without a car that I am paying monthly and they are offering some rental car reimbursement for a small compact car which is only about $30 a day and I think the cheapest rental car is $35, nowhere near the value of the car I am leasing from them. If it was only for a week or two then I would have no problem with that. I have called them numerous times in order to work something out, maybe get the same value car rental compared to the one I am leasing, but they dont want to do anything. The customer means NOTHING to this company. You are absolutely 0 to them. As long as they are getting money from you they dont care how you are being inconvenienced.I had the pleasure of speaking to the regional manager of Ford in NY and she was utterly useless. The first time she called she couldnt even locate the car after I gave her the VIN and the dealership where the car is located. The second time she called she basically told me she cant do anything using her resources, another word I heard thrown around while on the phone with them. Its like they work on favors. She made it sound like I should feel privileged that they are even offering me a rental in the first place. She told me that the dealer can use their resources, again this word, and try to get the part faster or something. They are basically making me call everyone for them instead of them solving the issue. Its not my job do that, its theirs. Its the reason why they get paid. In my opinion this person gets paid for no reason and her job should be given to someone else that can actually help the customer. So to review: stuck 3 months without a car I am paying for, Ford is offering a partial reimbursement for a rental, Ford regional manager is useless (she does anything but manage). I will never in my life consider buying/leasing a Ford product again (including Lincoln).

This “car” (Ford Escape 2014) is the perfect example of why I’ll never own another Ford for as long as I can still drive. Major recalls (this one’s the special one that had engine overheating issues that would cause it to essentially meltdown). I had that issue 2 days after pulling off the lot, brand new. Most expensive thing I own outside of a home. It took 3 wks for that issue, and 2 days after, had a failure of the Sync system (that still never works as it should). At that time, I offered to spend more $ to upgrade to the model w/out the issues, and was told Ford can’t do that nor could they work with the dealer. All told, this car has had something on the order of 15 recalls. I paid for the extended warranty, and at 1000 miles over the 50K, the turbo and coolant system failed (related to early overheating issues) locking the entire car up. Called for roadside, was notified that my warranty was expired, no roadside, no warranty. Spent hours (literally 10+ over 4 days) begging for some sort of help. Ultimately, just told the dealer to proceed w/ the repair, planning to continue revisiting W/ Ford for some sort of help. Dealer called to say there were no parts in stock, and best case was 3 months!! That’s no joke! And no offer of help with a rental. Customer service means doing the right thing for the customer, and that doesn’t mean making that customer beg for assistance. Ultimately, after spending all the time, they covered it. Fast forward to today - at 56K, the transmission just popped up alerting me that it has failed and should be serviced immediately. So, I’m back on the phone w/ Ford and fully expecting pushback. Never ever again.

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2 am, 5 am, its 3 nights in a row!!! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it!!! WOW. Such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!!!

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

Im having Ford Fiesta 2014 sE. DUE TO RECALL IN CLUTCH I HAVE SET AN APPOINTMENT FOR MY CLUTCH REPLACEMENT FOR TODAY, May 24, 2016 at Edmonton, AB at 91 STREET. But they have not received clutch from USA and asked me to go back for 3rd time. In past the service guys have done the same thing, they called me to service station and then asked me to go back. Do they do communication in between? Or at least notify your customer before they arrived. I have changed my working shift because of them for 3rd time and what I got at the end: nothing. Poor service. Very Upset with the customer service they are offering.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

Just bought the first new car Ive had in 15 years, a Focus. In the mail today I get a recall notice. No apology. Just tells me I have to spend half a day getting it fixed. Complained on the Ford site, and got a generic reply. Im now the victim of some imbred Ford engineer.

I am very disappointed with the quality of the Ford edge car. I bought this car in Dec 2012 and it had 3 years free service and warranty. During the past 2.5 years the car has refused to start twice at crucial times and had to be sent to the workshop. I was told that the battery was faulty and it was replaced 2 times. On 1 occasion the car cooling hose burst in the middle of peak hour traffic on Sheikh Zayed road. I had to call a tow truck and sent to workshop. I got the car additional 2 years 20k km free servicing by paying over AED 3000 however as soon as the 60k km warranty was over the car started to miss engine beats and stopped in mid traffic many times. Again at the workshop I was billed for AED 1320 for labour and replacement of spark plugs and catalytic cleaning. Now the workshop has informed me that the battery needs to be replaced again 3rd time and I will have to pay for this. Any other competitors car would not have given me so much problem seeing that till date it is driven locally in Dubai only 68k km and is 2.5 years old. Very poor quality not expected from FORD.

I bought a Fiesta at N1 City Ford in March 2016. I was happy with the vehicle up until December, when the aircon system of my car stopped working. It basically just started blowing off hot air instead of cold. I took it to the Ford in Claremont but was told that I have to come back in Jan 2017 because their workshop had closed of the December break. In Jan 2017 I then took it Ford Tygervalley which was the closest Dealership to where I lived. Basically, they couldnt help me either. They told me that they had to regas the aircon, (which they did). Strange how a brand new car less than a year would need this done, but anyway, I took the vehicle, but about a few weeks later, I noticed that the problem, was actually not fixed at all. I then decided to take it to N1 City Ford, since thats where I bought the vehicle.The first time I was there, they basically told me that there was no problem with the aircon, and this was diagnosed by simply idling the car and then turning the aircon on. I came back to them a few days later and then the car was booked in to be checked. I was told that the aircon controller has to be replaced, which would cost the warranty about R13 000. This was then DONE, I was given back the vehicle and told that all is sorted. After just a few days, I went back with the same problem. All that was done again on this day was to idle the car and turn the aircon on. I was told it works and made to feel the air coming out which was cold. I told the service consultant that the aircon is cold only when the car is idling and not when its on the road. I then went back to them AGAIN WITH THE SAME PROBLEM, and this time, I insisted that they take the car for a drive, and feel it for themselves.It was taken, driven around the block AND FINALLY AFTER MORE THAN 4 MONTHS, they admitted that the aircon does not work. Had to book the car in YET ANOTHER TIME. By this time, the date was 25 April 2017. Until today, the problem is not fixed, and I have a car sitting at the dealership, yet I am paying installments every single month without fail. The service has been anything but great for me. They insist I take the car back, up until the ordered parts are available. I have refused this, simply because the car is not fixed, and this is not what I contracted with Ford for. They dont want give me a car in the interim, AND I AM INCONVENIENCED.I am extremely disappointed with Ford, and their lack of customer satisfaction. It has been OVER 4 months, and I have had to suffer through the whole of summer, and drive a car with no aircon. I have been more than patient with them, but still the problem is not solved. I dont have a car, yet I am paying for one, and I AM NOT SATISFIED AT ALL.

A compact four-door, hatchback, 5-speed manual transmission. Fun, affordable little car! Surprisingly with a lot of room for its size and quite zippy. The instrument panel is well designed. My only complaint was the facing around the shifter reflected the sun in the most intense way. I wish they would have used the same material that was used on the dash. Great gas mileage. I chose to use full synthetic oil from day one. Ive had one issue with this vehicle, the radio would not turn off causing the battery to drain. Ford replaced, no problem. I upgraded my tires. The second set made a big difference in the road noise inside the vehicle. I will definitely buy another Ford in the future.

WARNING: DO NOT PURCHASE A FORD!!! They do not back their product even when they have a known issue. Most $$$ car I have ever bought, 30K, only 2013, 50,000 miles now and sunroof wont even close. Car in service center before for running slow and same issue. Now needs a complete frame replacement?!?!?? Of course not in warranty or even the extended warranty I PURCHASED. Want me to pay $2600 to replace frame. I have not bent the frame or had a wreck! Garage kept car. Its obviously defective Ford part. I guess I will use an umbrella to keep the weather from my 3-week old. WILL NEVER BUY ANOTHER FORD OR AMERICAN MADE POS! Had 1 Toyota, 2 Nissans and 2 Hyundais and had NO problems. Paid much less, much older and got 200,000 plus miles on them. Only get the run around when you call customer care. Service manager gives you the number but customer care says manager has final say. Manager goes out of town before discussing decision with you. When you make original call, everything is always we cant look at it for at least one week, til you ask to talk to manager then it changes like magic. Sure I will drive around with sunroof open for a week until you can even look at it.

My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at OReilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.

2007 mountaineer, 3 years of issues, dealership kept changing coils instead of checking intake manifold. Changed intake manifold and few coils that were replaced at dealership about ago. Now because of their incompetence, cost me time and money and now have two spark plugs that are oxidized and cant come out. Have to be broken. I been complaining about this going on 3 years with Ford and the dealership and no help. Enough is enough. My truck is well maintained, mint condition and I have to deal with all this ** for what?

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

We have a 2015 Ford Explorer. The paint on the hood is actually bubbling off. We took it to a Ford dealership and spoke with the service manager and he confirmed that it was a defect and that they had seen the issue before. He suggested we contact Ford for resolution and gave us a number to refer to. We contacted Ford and since the car was over the warranty by miles it was not in years. They denied the claim stating it was out of the warranty period. We took it to an auto body shop and they again stated that it is a common issue with Fords because the hood is aluminum and does not hold the paint. We initially brought this up while we were within 1000 miles of the warranty as well as 6 months before the 3 year mark. We cannot believe that a $50,000 vehicle has the paint peeling due to a defect and they refuse to stand behind it. We had purchased the extended warranty but apparently it does not cover the paint. Ford should be ashamed of themselves. This is not a quality product. Last Ford we will purchase!

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but wont) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.

2013 vehicle with no issues. Schedule maintenance as necessary, but otherwise a very dependable ride. Having this comfort level after 6 years of owning this vehicle says a lot for a senior citizen who is dependent on safety.

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

I was called and then sent a letter to pay a settlement amount of $1,403.76 on the phone and in the letter, I explained to the lady (877-231-8641 ext. **) I would have the money in a couple of weeks because my husband had just passed away. She stated this could not wait so I put off paying other bills to send the money on Sept. 19th. Well, on Sunday, Sept. 30th, they came and repossessed the vehicle, in which Ford is not open on Sundays. So, I called the lady back on Monday, Oct. 1st and asked why the vehicle was repossessed. She stated the payment had not posted. I explained that I had sent it in. She was the rudest and most hateful person I have ever spoken to at Ford. I asked her if I could talk to a supervisor and she said no. I told her I had sent the money and wanted my vehicle returned to me and she said too bad the only way was to pay Ford an additional $350.94 plus the repo fee. She would not even tell me exactly where the vehicle was. She stated it was none of my business and I did not have the right to know where my vehicle was taken. I do know the vehicle was taken to North Carolina and I live in South Carolina which is about 100 miles from me. The letter also states failure to remit the settlement amount or contact Ford may result in further collection activity, nothing about repossession which I think according to South Carolina Law, the consumer must be notified of repossession and the consumer has 20 days to pay the debt. I was not even given that courtesy. My husband worked for Ford for over 10 years and we have purchased over 15 vehicles over the years. As far as I am concerned, I will never buy another Ford as long as I live!

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owners expense.

The 2008 Mercury Mariner is a wonderfully comfortable car. It rides like a luxury vehicle. It also is a beautiful design and looks like an expensive vehicle. It goes well in all types of weather and repairs are fairly inexpensive. Love the adjustable seats and it has Bluetooth and wireless radio as well. The gas mileage is awesome. I love the hatch which has room to spare and it has 2 openings for easy packing and removing. I like the ground clearance too and I love the electric windows, the power seats. The radio and stereo are very nice and I can go about anywhere and the vehicle runs like a 4 wheel drive. I also love the leg room, my husband who is 62 fits well and is comfortable. I also like the roomy backseat so that the kids are not crowded.The car is like a luxury car on a Pinto budget. Some of the body parts are hard to find though. And the radio could use better speakers. A better variety of colors and interior options could be offered as well. The windows need to have better tinting to them. Lighted mirrors would be nice. Also running boards and luggage racks should be standard.

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

Ford Edge is a nice car and sharp looking. However, the panoramic sunroof gets stuck and won’t close sometimes. Also, Microsoft sync hard to use. Otherwise I love it and gets good gas mileage.

I was asleep and my husband took our son to school which is a mile away. He gets home and starts to get ready for work and someone came to our door to tell us his truck was on fire. He went outside, turned on hose and called 911. We had to evacuate our kids and animals to the backyard. My brother’s motorcycle which was parked next to the truck also caught fire. Melted our garage door and luckily firemen got here before it hit our house. This is insane and Ford should take responsibility for this as it could have killed someone or caught our home on fire.

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

Ford has great salespeople. When they are trying to sell you they are the best cars on the market. But as soon as something goes wrong nothing is covered by the warranty. They had an excuse for everything.

2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed. I schedule the vehicle to have the drivers side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing. I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Fords eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.

I purchased a 2015 Ford F-150 Truck this year which the airbag light appeared on the driver’s side of the vehicle. So I took the truck in to Bell Ford for warranty work on September 1, 2015 to fix this problem. The service department determined that they needed to replace the wiring harness inside the truck which involved stripping the entire interior of the vehicle. This meant everything had to come out down to the metal inside dash, seats, console, headliner, carpet, door panels; everything was torn out of my $63,000.00 brand new Ford F150 Platinum Truck!During this process I made calls to the assistant service manager, Mike **, to check on the progress and also to voice my concerns regarding the extent of this repair to my new truck. I was worried about the reassembly because of the drastic solution to this problem. I wanted to ensure that the service techs would efficiently put my truck back together so there were no rattles or other problems created because of this extensive repair. I related to Mike ** that my main concerns were that after the warranty was up that it might have some issues with rattles or malfunctions on anything in the future. Mike ** said if he owned this truck he would be concerned too however he assured me that he had his lead tech working on my truck. Also he stated that his guy was the only one working on my truck because only one guy should tear it apart and put it back together for continuity.On September 17, 2015, I stopped by in person to check on the progress of this repair and discovered that the lead tech was not the one doing the repair it was a young lady that was inside my truck reinstalling all of the parts that were scattered around my truck. I asked Mike ** if this young lady was his lead tech and he replied no however his lead tech was overseeing her work which to me is not what I had originally been told. There was no lead tech or any other tech involved at this time and the young lady inside whose name is Whitney verified that she is the only one that had been working on my truck.I received a call on September 18, 2015 informing me that the truck was ready to be picked up. I discovered after inspecting what I could see that there were many problems with the truck. There were visibly cracked and broken parts reinstalled instead of replaced. I ended up with a punch list of 13 items that were evident to the naked eye therefore who knows what is wrong with what cannot be seen. I took the truck back to the service department that day however they told me to keep it until they received the new parts they had to order that had been ruined during the reassembly process.I delivered the truck back to Bell Ford on September 30, 2015 and during the time between the 18th and the 30th of September I had more issues that surfaced in the dash area that could not have been originally detected until driving the truck for a while. Therefore I determined that this was going to be an ongoing problem and that I was not going to keep this vehicle. So I traded it in because of the distrust and the lying and would never feel confident with this truck in the future.I had a meeting with Lee **, General Manager, and Mike **, Service Manager on October 9, 2015 in which I requested reimbursement for the amount of money I was out for the accessories for the new truck which were items that I had purchased for the F150 truck originally. I gave Lee an itemized list which amounted to $2,063.86. Lee explained that he was leaving for Hawaii the next day (October 10, 2015) and could I give him a couple of weeks to work on a resolution. Lee and Mike apologized for their assistant service manager, Mike ** lying to me about the service repair and that they did not do right by me and were sorry for everything.After Lees return from Hawaii I met with Lee and Mike ** on October 22, 2015 where Lee apologized again profusely for the mistakes and lying regarding this repair. There was some discussion again about the issues and Lee said he was not going to give me $2,063.86 to go away. I got up to leave and said, Okay then I am done and then Lee said, Arent you going to negotiate? And I said, Okay I want $1,999.99, and Lee replied, I will give you $1,000. I said, No I am done and left. In summary Bell Ford admitted to bad service and their employee lying however they are not willing to make it right to my satisfaction. If all the repairs would have been done correctly I would have kept the truck and not been out any money.

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

We purchased a Ford Edge for the specific reason of towing it behind our RV. The dealership assured us the transmission was built to enable us to tow it four wheels down. This part is true, but what they neglected to tell us is that the car does not charge the battery unless it is idling or being driven, leaving us with a completely dead battery after even an hour!After talking with the customer service at the Ford Corp... thats it. Pretty much too bad. The manual tells you to start the car after 4-5 hours of towing, which is difficult since it is dead after one hour. Ford could not even give any assistance in what could be done as far as spark plugs, trickle charger, etc. Too bad... a $27,000 mistake. I wish I had my CRV back; no problems whatsoever!

I bought the Ford Sport Trac new in MAY 2010. I had all the scheduled dealer maintenance completed as scheduled and the vehicle has never been off road. The four-wheel drive has been engaged twice, and the majority of the miles have been on the highway. Thirty miles from FT Leonard Wood the transmission began slipping. The vehicle was sluggish when accelerating from a stopped position causing a hazard in city driving or merging onto the interstate. The vibration increased on the highway at speeds above 50 MPH making it difficult to steer. When I arrived at my destination, I dropped it at the dealership the next day for service.The service representative called and informed 2 maintenance lights were on for engine and transmission service. I agreed to move forward with the scheduled maintenance. The dealership called later that day and informed me I needed a new transmission but could not explain what the codes meant or the cost of repair. I asked for clarification, but no one ever got back to me with an update. I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My questions. Why is the transmission shot after only 37,000 miles? If it is replaced, what reassurance do I have this problem will not reoccur in another 37,000 miles? Is there assistance for a drive train component replacement that is supposed to last 100,000 miles and likely defective? Why is this a warranty issue and not a quality issue? The staff at the Ford customer service center try to keep bouncing back to the dealership and refuse to put me in contact with the regional manager or supervision staff. I finally got a call and they offered to replace the transmission for $5,000. Told me I could take it or leave it.

I own a 2010 Ford Flex Limited. It has the EPAS steering system that has failed just like the 2011s that has the same part and has an active recall campaign to replace it. When I contacted the dealership, they pulled the part number up and confirmed the recall but, not on the 2010. The dealership then contacted Ford Corporate for financial assistance. Corporate asked the dealer for the parts and labor replacement estimate just to deny fixing my car. I have just spent over $3,500 replacing both turbos and now, Ford expects for me to pay another $2,000 to fix my car again! You would think that Ford would acknowledge a major safety issue like a steering failure!

2008 super duty diesel super cab. 60,700 miles. Body mount bushing rotting away cause radiator to rest on frame broken end tank. Brake calipers replaced third time now, truck sits in a heated garage. Ford knows of all these issues and will not do a recall on faulty materials. Ive had Ford cars and trucks since 1975. The newer they get the cheaper their built, the more they cost. I wont buy another. Send out a recall on the cheap Wear out in time not usage parts body mount bushings. Stop using pencil erasers for rubber. A block of wood can last longer.