We have an EOS 2.0L VW that has under $60,000 miles on it. The car suddenly stopped running at a traffic light in Dec 2014 and has been in and out of the dealer for repairs every two months. We have spent almost $2000 on a massive failure of both fuel pumps (how do they both break?). We have replaced multiple fuel injectors. This car is barely broken in. It is a $35K car and the entire fuel injection system has failed. There were some warranties that reduced the price of repairs, but less than 60,000 miles, are you kidding? VW PR gave us a two week song and dance (** so sweet and has your back) and ** the decision maker who wont even provide his full name for some accountability. They stroked us really well telling us that they were covering every base and they understood how unjustified these types of repairs are at this early age of a car. Two weeks later... after we supposedly cooled down from spending a couple of grand on the inside of the engine repair they told us they would not take the car back. They would not offer any financial assistance. We were left with nothing. At least I can warn others. Do not believe that VW can produce a fuel injection car. Their design is faulty and their parts break easily and one problem creates others. The EOS looks great, but that is only skin deep.

Nothing but problems with the Tiguan. This car is a mechanical nightmare. 68,000 miles and the car is in need of such major repairs that far exceed the quickly plummeting value of $7000. Volkswagen of North America has offered NO recourse for this shameful product, and the experience has definitely hurt my overall finances in a way that has been beyond detrimental to this consumer and small business owner. Volkswagen should be avoided at all costs, unless you are one of these folks getting a new car every two years. I was looking for a car for 15-20 years, but I guess they dont build those anymore?Here is a list of what is wrong: All 4 coils replaced TWICE with VW OEM coils from dealership, still misfiring/pulling codes, Extensive carbon buildup in all the cylinders, 1st cylinder lost compression, Clockspring mechanism replaced under service warranty extension, EPC malfunctioning, Steering Control malfunctioning, Parking Brake malfunctioning, System running lean without a fix offered from manufacturer, Transmission timing not correct, told by Jim Ellis VW that it would require NEW TRANSMISSION at 62,000 miles (right outside of warranty) at a cost of $6000, Fuel pump replaced TWICE, Almost every light on the dash has lit up at some point.I purchased this car with 30,000 miles in April of 2017. I put $3000 down. There is NO reason a car should have this many issues in such a short window of time, for a young car, and the manufacture REFUSES to stand by their product or offer any reasonable assistance or buyback, as they did with my 2013 Jetta TDI Sportwagen. To compare, I drove my last vehicle for almost 20 years, with no devastatingly major repairs outside of normal maintenance. This used to be the norm for most manufacturers.The dealerships I have been to for service (Jim Ellis VW of Kennesaw, and Nalley VW of Alpharetta) have acted highly shady and outright dishonest multiple times in my attempts to rectify the problems, leading me to believe this a typical symptom of a broken VW culture within the separate organizations. BR Automotive Repair in Alpharetta is an amazingly honest and intelligent repair shop, and got the car drivable enough to trade it in, and advised me to RUN to trade it ASAP. I hate to even put this nightmare on another unwitting consumer, but I have to try to reduce my already considerable losses on this JUNK CAR. BUYER BEWARE!!!

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

My name is Joe ** and I purchased a 2017 Passat model S. I am already having issues that VW USA has refused to address. My iPhone automatically syncs and auto plays my music from my iPhone causing my battery to drain. On my particular vehicles model (S), I am being told there is no option to chose for the music from my iPhone to stop auto playing. The only Option built in to the software of my radio is to completely shut off the BT Audio tab. By doing so, I am unable to use the hands free Bluetooth function of my incoming and out going calls.I am also unable to use the Bluetooth audio feature to play navigation through my car speakers. I have been in close contact with Apple Engineering and have confirmed this is not an issue with my iPhone. I do not this issue my with BMW or my Honda CRV because there is a tab programmed in to the radios software to prevent my music from auto playing. The even more aggravating thing is that this auto play (stop) button is built in to the radio software on the VW Passat SE model (the more expensive model). Is this a ploy by VW to get me to spend an extra $5,000?I feel that VW is placing the lives of myself and my family to be at risk of death or serious injury by forcing me to actually place my hands on my phone while driving. Anyone else experiencing this issue? I have Googled dozens of VW forums with other VW owners with the same exact problem! Is VW deliberately placing their customers lives at risk just because we have chosen a base model? I find this to be disgusting and a total lack of customer service. Can you help escalate a resolution for this serious life safety problem? If not a simple software patch then how about replacing my radio? I am very concerned with the safety of my family and I.

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

VW Touareg in for a continuing seatbelt issue. EJ at #1 Cochran suggested I contact VW of America over this issue. He said to call them. Ashlee ** was my representative and connecting with her was a constant issue to start. She never answered her phone. It was always phone tag until we connected. She called several times to tell me she was waiting to talk with the service manager at #1 Conchran and the district manager. They both said there were no issues with the seatbelt so I have to pay ~$600. I asked what kind of warranty would come with this, 12 months. The last time the seatbelt broke was on 2012, so 12 months means nothing.I asked what is causing this... neither Ashlee or #1 Cochran could give me an answer. But Ashlee did tell me I needed to go back to my dealership to learn how to properly lower and raise the back seat. Really! That is their answer. No financial help at all but they will tell me how to use a car I have driven since 2011. Ridiculous and since we know how honest VW has been, I have no confidence in this company.

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

We purchased a brand new 2018 Tiguan and have had an horrible experience. The family almost died in a car accident because of the EPC faulty code. It happened 3 times and Volkswagen could not fix the issue. All of a sudden your car loses power and can’t go over 30mph, it shakes horribly and continues to lose power. The last time it happened (3rd time) we were merging onto a highway, the car shook and then lost power, with your foot to the floor the car will not go over 30mph. An 18wheeler truck almost slammed into the back of us, we had to swerve off the highway. Took it back to Volkswagen and they stated it was a faulty read and NOTHING Else was done! We are so shaken and have no trust in the car.I went directly to head office of Volkswagen and after 6 weeks of discussion they offered me a 10% discount off a new car! Are you kidding me??? 10% when it almost killed my family. I bought a new car so I would have no issue, but instead have had deadly issues. Looking online I see I am not alone. I guess Volkswagen does Nothing to keep their customers safe unless you die and then a class action lawsuit happens. Guess I should head up a class action lawsuit. DO NOT BUY THIS CAR. You will regret it. Stay away from a company who knows there are deadly issues yet does nothing about it!

I purchased my 2014 Volkswagen CC in September of 2014. I was so excited to join the VW family. I leased this vehicle to get my feet wet and determine if I would be a lifelong VW customer. Well, in 2016 while driving down one of Houstons busiest freeways my car stalled and I was just barely able to pull to the side of the road. I had to have my vehicle towed to the dealership where they kept it for 4 days. They replaced multiple parts, it seemed fine. The very next morning I got up and the car wouldnt start. I had to have it sent back to VW in which they discovered an issue with the fuel pump module. After replacing this part, I drove it back home and the next day it wouldnt start again, maybe the third time is a charm. I had it towed back to VW and they replaced the battery. Less than a year later with my son in the car, the vehicle died again. Luckily I wasnt struck by another vehicle. I had it towed to the nearest VW service center in which they told me it was the fuel module again, but it was out of warranty and I would have to go through VW cares to see about getting it replaced or I would be responsible for an 1,800 repair bill. Well, after going back and forth with them they agreed to replace the part. Can you imagine how unsettling and scary it is to drive a vehicle that has such a huge safety issue and recall with no permanent fix. Well, this weekend I was driving down the freeway and the vehicle stopped again, I was blessed enough to pull to safety. My 10 year old son was in the back seat praying we wouldnt get hit. I had the vehicle towed to VW Saturday night at 8pm, so I was without a vehicle for the entire Easter weekend and couldnt get my son to his obligations. Monday morning I received a call from service advises, my brake fluid was green, the control arm bushings were cracked/dry rot and I needed an alignment totaling 1,000+ in expenses. The service rep stated this was just the beginning, but there was also several transmission codes and the diagnostic would be 135 to see exactly whats wrong with the vehicle. I told her to go ahead that was at 9am, its now 6:30 pm and I have yet to hear anything. I called around 3:00 pm to be told the clutch was out and they were trying to get me a quote for a transmission and to expect my service rep to call before end of day. Well, I am truly disappointed in the service, maintenance and overall Volkswagen CC. I will list all parts Ive had replaced on the vehicle and estimated repair costs since Ive had the vehicle. Ribbed belt. Tensioner. Valve. Separator. Mounting. Bearing. Turbo valve and crankcase breather leaking oil. Washer. Fuel unit. Control un. Battery. Battery disposal fee. I have not added the additional services that Ive had in the past 6 months.

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

08/10/2019 Volkswagen and Audi Poor REVIEWS, 2 Volkswagen products experiences at early miles, 57,000 to 62.494 2012 Audi A4 and 2014 Volkswagen GTI, known problems by Volkswagen. I had a 2012 Audi A4 with engine light that would come on after 56,000 miles. I brought it in to 3 dealerships in Louisiana. They would tell me they didn’t understand because diagnostics says car is running smoothly. I told them, That’s fine if it’s running smoothly, but selling a car with an engine light is a loss for me, because who wants to buy a car with an engine light. They all said, It must be something intermittent. Lafayette, LA, Baton Rouge, LA, New Orleans, LA. I finally brought it to a dealership in Orlando Florida. I told them to impress me. Audi was good for a next car by fixing my issue. They said, Give us a few days to work on. I did. They charged $989. It was good for 2 months and light back on. Sold that vehicle. The problem was an intermittent overproduction of fuel that no one could fix for good.2014 Volkswagen GTI, guess what, light came on on this one at same mileage, 57,000 to 62,494. I read up on the engine light regarding P2015 code, which is an intake manifold problem, that Volkswagen recognized as a problem, but instead of recalling, they decided to extend warranty to 120,000 miles, but only as a lottery picking of VIN numbers, so if your VIN wasn’t on list, and you had the same problem, you had to pay for this poor quality intake manifold problem. They would clean if only cleaning, $1200. If it involved the worse case, it took changing manifold, of which that would be, needless to say, much more, mind you at 60,000 miles this expensive cost. So yeah, look forward to this much expenses at this early in the life of the vehicle.So one thing is knowing Volkswagen recognized the problem, but treated fix as only some would qualify for extended warranty, and if you experience problem and your VIN wasn’t on list you have to pay. You call Volkswagen Headquarters or customer care, because if there is a problem, and manufacturer is willing to work with you and understand extenuating circumstances, explaining you had two of their products, and they make things good and go the distance, then that’s good, because all you want is a fix/corrective action; however, when you speak to dealership and report to headquarters, and all they want to quote to you is that it’s out of their hands, that your car’s VIN # is not lucky enough to be on the list (lottery/pot luck), ... so you’re stuck with a young car with enormous expenses, after the expensive purchase was not long ago.Yes, bad vehicles of Volkswagen, 2012 Audi A4, and 2014 Volkswagen GTI, both at range of 56,000 to 62,494 miles, you are left up the creek without a paddle and large loss of money. One never was fixed and had to sell at lesser amount because of engine light no one could do anything about. The other is just extreme expense for cleaning or replacement of intake manifold that company recognizes problems, but handles whether warranty is extended or not based on whether your car’s VIN was included, like on a lottery. Thank you. Dwayne **.

I have a 2013 VW Jetta TDI which I love. Recently, back in July, the fuel pump went. I had my car towed to VW Service in a town near me to get the problem diagnosed (even though I knew what it was) and to get warranty work performed. This process took 30 days! My car was in the service department for a MONTH! This is unacceptable. They first had to order a fuel kit, then extract fuel, send the fuel to a 3rd party, wait to get the fuel back. Decide if it was covered by VW under powertrain warranty, then order the parts for the fuel pump. First of all, this car has less than 40,000 miles. I was so irritated. I wrote to the dealer & corporate and they both said this is the process so thats that. Thats insane! I dont care about my loaner car, I spent more in gasoline in a month than I normally would. What a joke. Thinking about trading this car in before more things go wrong and they have to keep it for another month.

I own a 2018 VW Tiguan. The customer service of VW and VW Credit is terrible. And I will never recommend or buy another one because of that. I have been dealing with title issues for 4 years and it’s still not resolved. Every time I call, there is another reason or excuse for things not being taken care. Beware of financing through VW!

Got an invoice for my car. When I went back to get the job carried out they were charging me more. Member of staff Porcha was being really rude. She needs to learn to smile. Moody cow.

For the first 3 years under warranty, my car had no problem at all. I bought my car in 2012 and its been 5 years now with 40,000 miles. The car is still smooth and its perfect. Nothing is leaking underneath the car. When I went today for my 40,000 service maintenance, they said theres a problem with my motor. Like the oil is leaking. I laughed inside and told myself, What the **? Hahaha.I remembered my friend who was a sale person in Volkswagen told me that, After your warranty dont go to Volkswagen. Theyre going to rip you off. I should of listened. But I told myself, Lets see. I asked the guy, Why is it leaking? The car is new... Its only 5 years. So is this mean Volkswagen is not GOOD at all? I mean, our Mazda, Honda are more than 10 years, and nothing ever leaked. The only repaired we had was the tires changed. I just think this is BS. The guy told me, not to wait longer because it will cost me more. The motor for motion is leaking and it will cost me $600. WTF?

I have owned 3 new VWs financed all 3 by VW credit, you never change the paperwork to reflect a paid loan, still 10 years later it says VW credit is a lien holder, not true. Many recalls on my former car that I continue to receive notices on even though I traded it into VW when I purchased my last VW. Just gave my final VW to a junkyard after service from a dealer here in Chicago that took a week to give me my car back and then the problem (coolant leak, replacement of tower) continued to leak and they tried to overcharge me but I had it in writing, very shady people, bad service, dont know anyone that has that kind of time. Just want to buy a car that I enjoy driving and be treated fairly, not too much to ask but VW has failed miserably, no more VWs for me sadly.

I dont recommend this dealership especially since it is one of only a couple of major dealerships inside of DCs borders. There is likely to be racial and gender discrimination. I think most people wouldnt want to be associated with this dealership in such a multi-cultural area.

VW 09 Jetta TDI. Purchase price new $32k, has had several recalls & replaced more car light bulbs! Had odd parts brake shifter piece $1600, engine fan $850. Now with emission recall & no fix. @ 124k mi. got low oil pressure light. Checked oil was fine. Called dealer & informed, was told to drive in. Complete failure in 2 mi. On FWY & towed it there. 2 dealerships w/ estimates of $25k & $20k to replace engine & turbo & BTW an emissions filter change of $8k. Many mechanics agree emissions likely choked car to death!

Altogether infuriating experience. Because I live more than an hours drive away, I made a morning appointment to take my Passat in and find out why it was leaking coolant. I expected to be able to take it home that afternoon at the very latest. I showed up a few minutes before my 11:00am appointment, and was immediately told my car could not even be looked at until 2:30pm. And that they would call me when they had news. Seriously? Why do they set appointments at all if it is meaningless? Fortunately, my husband was also in town with his car, so he picked me up and we ran a few errands. By around 4:30, I still had not heard a word from VW, so I called the service department. THEN I was told that they still had not figured it out.... probably it still had not even been looked at. So we went back up the road to home, an hour and 20 minutes north.Late the next afternoon they finally called to tell me that my car needed a new heater core that would cost almost $1,700. That, in addition to the nearly $150 they charge just to diagnose the problem. I told them Id pick it up the following day, which I did. Another trip into Springfield, more miles on my husbands car and 2 1/2 hours out of an already busy day, just to go get it. So I wrote them out an invoice of my own, charging for the extra cost on my end as a result of them not honoring my appointment time. Im sure they laughed at that... and of course they did not discount my diagnostic bill to compensate, not one penny. In the meantime, I was in touch with a local trusted mechanic that I should have gone to in the first place, who said he could install a new heater core for about $750, less than half what the VW quote was. I wont be giving Napleton VW of Springfield any more of my business, and advise anyone else to steer clear as well.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

The car is poorly-built and manufactured to not meet the dollar standard they place on the vehicle.

Purchased a used 2010 Volkswagen cc about a year ago with 70,000 miles. Clean carfax, no accidents. I did have the understanding Volkswagens are expensive to have worked on, but also thought they are supposed to be well built and reliable. The car has been a nightmare from day 1. Just the last 2 months alone the has been in and out of the dealership 5 times. The intake manifold, all the fuel injectors, the fuel pump, fuel pump control module, carbon build up... on and on and just as horrible as the car is the dealership. Ship is just as bad (maybe worse). Volkswagen doesnt stand by their product. They know about all the problems people have with them and they dont care.Just with the fuel system alone I truly dont believe all those parts I mentioned above failed. I think the techs just kept throwing parts at it until it ran at my expense of course. I could keep going and going... Long story short do yourself a favor and buy another brand. I hope the emissions scandal puts them out of business. Every time I drive the car I now wonder am I going to arrive at my destination? Totally disgusted!!!

Bought a 2017 Passat SE with tech and after 9 months began to have safety sensor problems, blind spot, forward collision and parking. Took to the dealer several times to be told it was non existent or normal. Got VWoA INVOLVED AND THEY WERE HARDLY ANY HELP. Finally after I was given a loaner with the airbag hanging from the steering wheel I was offered a trade in assistance. Traded into a 2018 Tiguan SE and have had nothing but issues since day 1, car net never worked, blind spot was faulty, transmission issues, engine power failure. Now my new car had been taken apart and been out of service 32 days in total and only has 8k miles on it, not to mention damaged from the dealer. VWoA denied my claim for buyback and now I am having to deal with lawyers to get it resolved. They really need to get their crap together and vet their dealerships employees and their representatives. Being told error codes are normal, cylinder 3 misfires are caused by bad gas, transmission hesitation/engine power loss isnt a major concern and blind spot detection, which is a safety feature, malfunctioning is no concern that it should not be relied on is unacceptable, not to mention when they hooked a scan tool to my car it shows my car has 2k more miles on it than my odometer states. Will never purchase another VW. BUYER BEWARE.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

I, Flying Officer Malay **, am a combatant member of Indian Air force. I am serving the country as a fighter pilot. On 29th May 2014 I was going to my squadron at Air Force Station Lohegaon on duty in my car Volkswagen polo (**) manufactured in Jan 2013 - insured under United India Insurance policy number **. While on my way to the place of duty, my car went off road and fell into a ditch due to brake failure (speed 35 KMPH). Resulting which I suffered serious injuries in my skull bone (fracture base of skull), nose (2 fractures) and back bone (fracture SV1 and slip disc L5-S1) and since then I am on bed rest and my future career and life is at stake. My car is in a total loss condition.This condition can be directly attributed to the manufacturing/servicing defect by Volkswagen and I hereby demand Volkswagen to give me a written explanation on why such incidence occurred and compensate for my losses in total. Failing to do so will be a direct indication of total disregard towards an officer of the armed forces and armed forces in such.

I bought my wife her second Golf. It was a brand new 2010 model made in Mexico. Her first Golf was made in Germany but it did have some problems with the A/C compressor clutch at 10K miles, instrument cluster light flickers, inoperable stereo and consistent brake issues. Now onto the Mexican made Golf nightmare. During the first 6K miles my wife has been stranded three times. Transmissions electrical and mechanical component failure. A/C compressor failure at 7K miles, window regulator driver side at 9K miles, another one on passenger side at 11K miles, rear windows completely inoperable at 14K miles, rear defroster inoperable, driver door failed to unlock, exterior window rubber seals distorted resulting in leaks, stereo digital display failure, and of course, numerous engine light ups. The craftsmanship was horrible. Loose, shakes, rattles and mysterious noises. Service techs blame VWs Mexico plant for being in production start-up mode. Thats an unacceptable excuse. I dont recall Honda, Toyota or Nissan selling junk because of production transfer. Regardless of all the cheap and stupid excuses VW created, the Golf is long gone; thanks to a lease we broke early. I feel terribly bad for the next owner. Based on numerous reviews and data from reliable agencies, VW seems to continue in producing hit-or-miss cars. Two Golfs were enough to deter my wife in ever touching another VW product. Too bad for her because she loved Golfs. She has since bought a new Rav4, against my recommendation, and loves it. She has put 45,000 miles with absolutely NO ISSUES. Not a single problem.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

When purchasing a VW product be aware of the total cost of ownership. Many VW parts are proprietary and the Company charges accordingly. For example, changing the battery on a key fob - $75 (requires programming), to replacing a door latch (including labor) $471.57, supplying an air conditioning hose (part only) $368.39. These are actual prices. When asked about their pricing policy VW North American provided an answer containing verbiage but no substance.

Had to replace EGR unit after 36,000 miles - Golf 2010 model. Told this is a common fault. Will not buy VW again - not the car they used to be.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

In my experience, I never have been in such a poor experience so far. After 2 months of booking and the full amount has been paid, Volkswagen group is ready to refund the entire amount instead of delivering the car. Since now, they havent provided me the proper reason for delay. The irony is, they havent ever communicated with me until I communicate them. The reckless organization. They are the very worst among all other brands.

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

I took my VW Polo Vivo sedan 2016 model in for a 90000ks service the 1st week in July. I told the technician that there is a cluck cluck noise coming from the drivers side. Can he please check it. When I got the car back he said the battery needed to be replaced and but I could still drive the car. A week later the car wouldnt start, so took it back to the dealer that did the service and had them replace the battery. I still told him there is this cluck cluck noise. They replaced the battery and he said that he heard the noise but I can still drive the car. They picked up that an irregularity on an injector but I can still drive the car. Only when the EPC light comes on then I must bring the car in. The same day I replaced the battery while on my way home the car wouldnt go faster than 40ks and this cluck cluck noise got louder and louder, eventually the car wouldnt go anymore and I had to get towed home. The next day I called a VW near my house and they said that they cant help me. They fully booked. They can only help me the Friday the 12Th. So I had the car towed in, the security guard at the gate closed the gate in the tow truck and let us drive around aimlessly trying to find the service department. Booked my car in and they took me home. I called in at 3pm that day to ask if they had found something and the guy said to me there is a waiting period of 24 to 48 hours for the technician to look at my car. So I called on every time to this dealer to find out what was wrong with my car. By Tuesday the 16th they still didnt know what was wrong with my car. Wednesday the 17th they said to me the spark plug melted, they couldnt explain how that happened. So they needed me to pay a R6500 stripping fee so they could strip the engine. Thursday they came back and said that the gasket between cylinder 1 and 2 is burnt, they would get back to me with a quote. Thursday even they came back to me with a quote of R45000 that the engine needs to be overhauled. Im still asking how can a car go in for service and a week later the car isnt working and now the engine needs to be overhauled. I logged a complaint with VW SA and they also of no help. Both dealerships are not willing to help me. So now its almost 3 weeks and I dont have a car, and no one is willing to help me. This whole experience has left a sour taste in my mouth and I will never buy another VW in my life. I will also tell people not to buy VWs and what service they in for.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

I would rate my experience minus stars if you had such a thing. From the day I bought the car I was no longer important to the Tracy Volkswagen Dealership. They didnt have enough time to go over all the details of this new car and said we could have more time on the coming Sat. They never called. When I called them with problems of charging it, they told me they were on vacation, but if you come in I can give you a little time. When I asked about problems with Barnstable free chargers around Hyannis they didnt know why I couldnt charge on them. Said they would check it out. They never did.After a month of trying to figure it out myself I gave up and took it back. They wanted me to go the lemon law route. I told them I thought it was damaged and that they knew about it. That would be fraud to do the lemon law. I ended up paying them a total of over $5,000.00 to get out of the lease. The Corporate VW was no better. They had nothing to say to me, even though they had me fill out a survey for their company. I sent them letters, all the information and copies of everything and nothing. Im warning you, do not buy from Tracy Volkswagen in Hyannis Ma.

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

VW are liars. They shortchanged me on the diesel buyback. They are giving me 1/2 of the original offer even though I have put zero miles on the car since the original letter. They have customers at their mercy because no one can afford to risk they damage the car before the buyback. I thought I was smart and bought a new car and stored my car at the VW Dealer. I called to complain and got the runaround and transferred from one person to another until I was so annoyed I gave up. They have lost me as a customer.

Ive leased Volkswagens for 20 years. I currently have three leases, two Jettas and a new Passat Limited. Since leasing the Passat, I have had nothing but problems. Two weeks after leasing it, the gas floater stopped working and the whole system had to be replaced. I got it back a week later and the car smelled so badly of gas and this odor lingered for over a month. They couldnt do anything about it either.Next, we were driving and the tire pressure light came on so we went to have it checked at the dealership and they said everything was fine. A few hours later we got a flat and had to pay for it out of pocket. Ive only had the car for a few months and its just issue after issue. I trusted the dealership. They know I have a family and their comfort is important. I didnt realize til recently that there are no air vents in the back seat! Im pay $285+ a month for a lease (plus $1500 down) and there are no air vents in the backseat. Its just appalling. After 20 years with VW, this will be my last. I put in a complaint to the dealership and VW corporate and just received a call that they will not help with a trade in. ABSURD! Their customer service has gone downhill for sure. I hate this car and cannot wait for the three years to be up.

Bought a brand new Volkswagen Beetle two months ago from West Cape Volkswagen. It was delivered with a fault on the sunroof and with the central locking function. Taken to the dealers workshop three times, each time failing to fix the problem and adding more problems. Now the headlights dont work either and I am unable to drive after dark or in bad weather. The car was also returned with a dent in the dash, for which the dealer is not accepting responsibility. They refuse to replace the vehicle, insisting on trying to fix it yet again. Took it to the nearest dealer today to get the lights fixed just so I can get by over the weekend. They couldnt assist. They advised me to call out the roadside assistance, which I did, only for them to pull up their shoulders in ignorance too. Over R300k spent on a car that is unsafe, not roadworthy and with several faults and damages caused by the dealership. Think twice about buying Volkswagen. What should have been the pleasure of a new car is now much more trouble than its worth. Volkswagen SA keeps referring me back to the dealer and refuses contact with their senior management.

My car computer said the Convertible Top needed to be serviced. I hadnt used the top for about 6 months prior to the light coming on. I took it in to the local dealership and was told that one of the latches that hold the hard top on was not working well. They ordered the part and finally got them in 4 weeks later. They replaced the latches then called and told me that it still was not working and that there was a bent left hinge to the roof that was the problem. VW would only be able to fix this problem by replacing the entire roof for $9500. I created a case with VW USA and when they said that my car was 9000 miles out of the manufacturers warranty, but the car was still only 2.5 years old, and there was nothing they could do for me, I escalated an email to the CEO of VW USA. A department Assistant called me back, said they would send their field service manager for the region out to look at the car and get back to me. They would not give me any names of anyone that was looking at my car besides the dealership mechanics. They called back and would not help me with fixing the car. Essentially I was leasing a $20,000 car that had $10,000 of damage that I didnt cause and VW said, Oh well, cant help you. This was 4 months ago. Ive talked to several current and former VW mechanics and they all said that VW is the only shop that can fix the car. They did however share with me a tech-tip that shows a manufacturers issue with a grommet in the left side of the convertible top that can pop loose, causing the exact damage that Im experiencing with my convertible top. That was posted in April of 2013, and the dealership did not mention this or to my knowledge investigate it. I loved this car. Ive barely driven it over the last 8 months. Im so disappointed in VW for not only NOT rectifying such a strange mechanical problem, but expecting anyone to fix a car for the ridiculous amount of $10,000. The dealership was great and very helpful but I cant help but wonder if the hinge wasnt damaged by the dealership after the fact. The top still doesnt work and I have no resolution. BAD REPUTATION for VW. Every mechanic I spoke with said that VW are the toughest and most expensive cars to work on and they recommend to everyone not to be them. This is my first negative rating of anything, ever! I am so angry and truly disappointed that VW has chosen to not deal with this. Not that VW cares but I will never buy another VW and I will advise anyone I know to stay away from them as well.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

My fiancee leased upon my recommendation in 2013 a VW CC. We decided to return it 2 months before the lease ended. The mileage on the car was 35% lower than what the lease contract specified, as it was only used half a year (snow birds in Florida). The car had absolutely no visible wear and tear, neither the body nor the inside. Upon delivery of the car we never ever got a call from the dealer asking why we were returning it. Neither did we get any comments about the returned car. Neither were we asked to have it surveyed. 2 weeks after delivery we get a statement from VW asking for over $400.00 for deep scratches on the hood, the outside mirrors, the bumper. I call VW-credit and raise my objection. The answer: We do not care what your arguments are. We had it surveyed by SGS and they assessed the damages!! I dont know which car they assessed but certainly not the one which we returned. I asked, why were we not informed about these damages nor were we supplied the SGS-inspection report. The answer from the incredibly rude VW-Credit employee: Its not our business to supply you with a report from the surveyor nor is it our job to inform you of the damage!!!I argued that the dealer should have informed us if they had independently found any damage. The answer from VW Credit Then go and complain to them. We have nothing to do with the dealer. We recommend you pay as promptly or we will take action against you, which wont be good for you. We complained to the sales Manager at VW in Naples Florida, where we leased the car. The reply from the manager: We have nothing to do with this. If you have complaints then address them to VW Credit!!Called back VW-Credit. The bottom line answer: Report the damages to your insurance company. I replied, NO, I am not committing insurance fraud for you to cash money because that is exactly what you are asking me to do. I repeated that the car had absolutely zero scratches nor damages. What was the reply from VW-Credit: We have no time for people like you. Phone hung up!We have leased the following brands in the past 10 years: Lexus, Kia, BMW. Have we EVER encountered any problems returning the cars? Never ever! Quite the contrary, we received letters thanking us for the business and inviting us to visit our dealer of trust so that he could help us choose a new vehicle. One fact is sure: NEVER EVER AGAIN WILL WE LEASE OR PURCHASE A VW!! If you have one under a lease contract, BEWARE WHEN YOU RETURN IT. We all know that VW needs to make up for the losses incurred due to the fraud committed with the emission scandal. Defrauding customers even more to get money from their pockets at the end of a lease is certainly a good way to reaffirm the company moral.

My 2014 suv cost me $7,251.00 during the warranty period. My 2014 VW Tiguan will be 5 yrs old on 6/22/19 w/ 74,000 miles. The engines in this suv is not reliable & the rear panels are plastic. The suv is made in Mexico. No new vehicle should cost more than its blue book value of $12,000.00 w/n a 4 yr period. The Napleton Orlando location wants me to spend another $3K to fix their mistake. The dealerships in Orlando (4) rip off their customers using repair & maintenance bills.

My car is 6 years old and has less than 90,000 miles on it. It is already in need of a costly new transmission. The car has been expensive to repair every time it has been needed. I will not be purchasing another Volkswagen again.

I called to set up a payment on a Monday for the following Friday. The CSR even repeated the dates to me. The payment was put in for the next day instead of that Friday resulting in an overdraft with a fee. I called back on that Friday and explained what they had done and asked the CSR again if she was sure that they werent going to try to take the first payment out again before I set up a new one. She assured me that they would not so I went ahead and set up the payment again. Again, she was clueless because they did indeed try to now take out 2 payments! This caused another overdraft fee and a stop payment for the second payment. I called again and they stated that they needed a copy of my bank statement proving the $88.00 in fees so I faxed them the statement and called back 3 days later. The payment had not been processed and the CSR had to place me on hold for 10 minutes to go find the fax! He assured me that a check would go out to me that day. Well, that was 5 days ago so I called back today and another CSR manager apologized and stated that somehow it didnt get send to the correct department for approval so she would take care of it today. Very poor customer service to say the least and I wont be recommending them to others.

The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

We purchased a VW Jetta from Danbury VW back in 2009. We brought the car in at 55,000 miles due to a check engine light. They diagnosed this problem being emissions related and charged us for the test. It turns out this was under warranty till 80,000 miles and did not fix it, instead they wanted to charge us for process of elimination repairs in excess of $8,000! We did not accept this. We contacted the dealer and VWoA several times and they always decline to fix. Now the car has reached 108,000 miles and will fail inspection. Again, they dropped the ball at 55,000 miles under warranty. Its big corporation screwing little people once again!

On March 18th 2014 I brought my Jetta into the dealership for its spa treatment (part of the sales agreement on March 30, 2014). Upon completion of detailing, 2 chunks of paint had fallen off the running boards. During the walk-around with the Service Associate I told her that I often had people approach me to say that my car had been hit as the running boards had indentations on the rear and forward portions. The indentations matched on both sides of the car in which I believed was the body style. The Service Associate said she had never noticed the body style of the 2014 running boards and thought it was unique but didnt have any concerns as they were matching on both sides and agreed that it was a body style.When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.The salesman said you cant prove we did the damage; its way too late for that! He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didnt engage in a conversation of how they would approach this matter.Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

We have been a customer for 20 years. We purchased a VW Jetta in 2015. We have not had too many issues with the car. However, when coming back from vacation with 2 children in the car and we had a blowout at 9 pm on 64 E in Virginia. I pulled over to the side of the road, I then removed everything from the trunk to get to the spare tire. After pulling out the jack, and tire out of the car, I noticed there is no lug wrench. We called VW roadside assistance which dispatched a tow truck that I arrived 45 minutes later. We had the vehicle towed to our home which cost me $211.00. I went to VW the next morning to explain what happened and their sales manager said: Well you bought the car 4 years ago. It not our problem.I called customer service to file a complaint and received a callback and stated they are not going to do anything because the car was four years old. The sales manager was uncaring and did not even seem to care. I asked to speak to the GM and he stated he wont be in for 30 - 60 minutes. I waited to speak to the GM but never got to speak with him but was told they were not going to assist us with the tow cost. They would of if I had towed the car to their dealership. I said I had 4 people in the car (2 children) as well as a lot of luggage. After 20 years of faithful service with the company they did not care about their customers, they are only out for the money. As of today, I will NEVER BUY A VW again or recommended the dealership/company again. So much for Southern Hospitality.

I come from a family of people that buy and purchase VWs. So naturally I bought one. However, I have had issues with my 2009 VW GTI (purchased brand new) since the start. When I first purchased my VW, there was a fuel issue, and they replaced it. Then there was a filter that stunk like mold, they replaced it. Then there was a recall on part of my transmission, they replaced it. My car started hesitating on the freeway when I accelerated, right after the recall replacement. I should have known by this time that the car needed to be traded, but I was stupid. I thought its a VW, they are great cars and so much fun to drive! Everything at this point got even worse.My battery died, or so I thought. I took it to VW and they told me that I needed a new computer. Somehow, insurance covered this and I ONLY had to pay my $500 deductible. I informed them that my car kept hesitating on the freeway. They said to drive it a certain amount of miles and it should reset. I did, and it didnt reset. After a few weeks, I took it back to the dealership. They said I need a new valve that was several hundred dollars. I called VW of America and they offered to pay for half, since it was a defect. Several weeks went by and the car started doing the same thing again. I took it back to the dealership they said its a valve that needs to be replaced. They covered the cost of the valve because it was part of the original issue. I picked it up. The next day, the engine light went off again, and the car was still hesitating. After several days, I called the dealership. They told me it was bad gas and to refuel it and drive around. I did this. After several days, I again took the car back to the dealership. This time, they said it was another valve, and they replaced it. They also told me that if the engine code came on again that they would have to replace the turbo. So now they are telling me that I need a new turbo and have to pay $2200.00. Everything else they were willing to cover because it was part of the covered recall issue, but now that its $2200.00 I have to pay for it. I called VW of America to see if they could help. The woman said that they arent going to pay for it and that its not their responsibility. I said, Thats funny because you knew it was your responsibility up until it was $2200.00. She told me that is her final decision, there was no one above her and thats it. I now have a car that needs new turbo... I am beyond upset and will never buy or drive a VW again! I am trying to sell my piece of crap because I cant even look at it with getting pissed off. The woman by the way did offer me a $750 credit towards a new VW. I have to admit I was speechless. She was willing to give me $750 towards a new car, but not towards my problem that I called about???? Thats ridiculous.

I bought a 2018 VW Atlas SE Tech, terrible vehicle. DO NOT buy this vehicle! The safety system does not work. The start and stop system makes you accelerate rapidly when its on and you start moving your car (so, you may hit a car in front of you if its too close). The ICRS system does not work. The car will not brake for you. I have tested it many times COUNTLESS times and the system does not engage. Short of hitting another car or a pedestrian I cannot get closer to the real incident to prove it works. Lastly, if you are in an area that uses prime (water mixed with salt) do not buy this car. It will cause an accident. The car has driven me onto incoming traffic headed the other way, I had to drive off the road to avoid a collision. I took it to the dealership and they said it works, but did not prove it. I had to take their word. I tried crashing the car again to see if it works. IT DOESNT!! So, do not spend your money in that vehicle.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

I purchased this vehicle new and after the first 30 days my 2019 Tiguan had problems - mainly electrical. I decided to wait on my next payment. I wasn’t even 30 days behind with the vehicle was repo’d. Never will own a VW again. Worst experience ever for a vehicle I only had for 90 days and they sent it straight to the auction so they can get a big balance from me!!

I bought a brand new 2007 VW Beetle six years ago in Huntsville, AL and I hate it. What do you hate about your Beetle? Heres a long list of why I hate this car: I bought the plastic seats. The sales man said the new, modern plastic fabric doesnt burn your buns and soak your pants with sweat in the summer. He said neither does the new, modern plastic fabric give your buns a bad case of frostbite in the winter. He told a bunch of big, fat lies about the new, modern plastic fabric. I have to sit on a towel as do my passengers. So embarrassing.Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldnt see a thing. Scary.The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when its raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasnt an option for this car.Water collects in the spare tire well. I stored the owners manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. Ive tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesnt get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

Each month I have to call VW Credit so they remove the tax as it was already paid to my state as they note every month yet it magically reappears and they fix it for the month I call but never for the entire period. I love the vehicles but this will be the last one I have after spending a significant amount of time each month getting this corrected, only to have it reappear on the following billing cycle. Incompetent and probably illegal. They probably wont even pay attention to this. Next stop is to seek legal counsel. Cant wait until I am no longer upside down on the vehicle to get another vehicle and separate all ties with VW Credit.

Had the same issue on my 2019 Tiguan. Contacted VW customer service and they not only stated that “oil consumption” is normal but it’s acceptable to “consume”a quart per 2k miles… I traded the tiguan for a Toyota before it devalues further. After 4 VWs and 3 Audis it was time for change due to VW and the dealer not giving a flying **.

Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with internal latch, so had car towed into dealer. Already had a previous appointment to resolve electrical issues that had been ongoing from another dealer which had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $125 for a key to unlock the trunk. Got the car home, the key to unlock the trunk did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $125.Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they wont even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. Volkswagen Customer Care refuses to help since the problem is not Manufacturer. The issue started from a dealer installed LoJack system, which customer was not made aware of. Dealer will not return calls, nor will GM.

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

This is the worst bank in history. I always had perfect credit until I made the biggest mistake by leasing through them. Since 2011 I have been trying to dispute inaccurate information being reported by them on my credit file, every time I had disputed it they in return come back with worse information than before adding more 30 day lates. This can not be legal and they shouldnt get away with this. They are the most frustrating company in the world to deal with. Dont ever buy or lease through them. They will report incorrectly and when you try to dispute it they will report back with worse information than before.

I received letter from Volkswagen saying my new GTI needed a radio update. I took the letter and car to my local Volkswagen dealership. First day I waiting 4 hours and they said to bring it back tomorrow; that the update to the sd card was only loaded to 44 percent. I brought it back the next day and waited again 4 more hours. Now the dealership is saying they need to keep the car because the sd card is not communicating with the car. They also said they called Volkswagen and they said they couldnt help. What a joke. I should have stayed away from Volkswagen. The radio quits working every couple hours. Dont waste your money in a manufacturer that wont help.

So I bought a 09 golf in the UK 2 years ago with HID headlights in it (plug & play). I then realised they are bad for the car. I then had an issue with my indicator it would not turn off so was advised the body control module needed to be replaced. Volkswagen quoted me about €180 for diagnostic and whatever extra to get fixed (about €300) for new BCM. Had to get the keys recoded €75 and paid the 180 for the diagnostic and only coded one key. On top of this the diagnostic didnt work because the BCM was not correct. They told me to come back with a bcm from the same year and mark golf for it to work correctly. Asked could I book in a couple months later and keep it on site overnight to avoid taking time off work. We dont do that. After arranging work around the date I booked I Got Another BCM. This time the correct one with same part number. Back in today and could not pair either key and said I have to buy one direct for about €300 plus fitting but before that need to charge me €185 just to make sure this is the issue (again, as if its magically going to work the second time around). Collected it today and I was told neither key had been coded and I still have to pay the €45 because they wasted their time. This garage has disgraceful customer service and robbery for nothing. I will never in my life again buy Volkswagen and make sure none of my friends or family do. Each time I came into the showroom I spend 10 minutes before someone helps me and seems to think its acceptable to speak down to me. You dont take money off someone for a 5 minute key coding job you could not complete. Also not to Advise an alternative option of replacing a bcm that might not be the issue but in the end will charge me just to be sure. Back to square one but -€305. I also questioned why I paid more the last time to code the keys and I got no reply.

I purchased, new a 2013 beetle convertible with an extended warranty. The car has 52000 miles on it. The convertible top is wearing thin, to the point where its threads are spacing and separating. I call VW customer care and they said it’s out of warranty and they refused to even have their regional manager take a look at it to see if it could be repaired or if necessary replaced at their cost. This car is lightly used and regularly maintained at the dealership I purchased it from. They do not stand behind their car.

At the end of the Lease, the inspector charged me for damages that do not exist. I called VW, I talked to a supervisor. I explained to her that the inspector (who was rude) charged me for a previous repair without any visible damage, charged me for a dent in the door (there was no dent) and charged me for a dent BELOW the car (need to lay in the floor to see it). She said the only way they will take off those charges was with an invoice from a body shop that states that were repaired. I requested her to do another inspection and she said no, they dont do more inspections, so because I insisted her then at the end she accepted to credit me $200 on the final bill. I went to a body shop, I explained to him what was going on and he was in shock. He told me there was nothing he could do because there was nothing to repair, I should hire an attorney. The day of the car return I explained to the person that received the car all this. He start looking at the car and he didnt understand why I was being charged. I got the final bill a month later and I have been charged in full without any credit.

When I purchased my VW GTI it rode very rough. I asked if the PDI had been performed when I was completing the purchase paperwork and I was told that it had. After a week of a very rough ride in the front I checked to see if the shipping pucks had been removed from the front struts. They had not (3 pucks in each strut) leading me to believe that no PDI had been performed. I emailed the dealer manager to notify them of this and see if I could have my struts checked for damage and got no reply.Now today I brought my GTI in to have the first service completed. After waiting 2 hours from my appt. time/drop off I asked if my car was ready. I was informed that there was a mistake with my paperwork and they hadnt started! 45 minutes later I was informed my service was completed. I lifted the hood in front of the service desk to inspect the service but before I could pull the dipstick I noticed there was oil on my right fender, on the engine cover and my front license plate was bent out from the bumper at a 90 degree angle (not how it had arrived 3 hrs. Earlier). They bent back the plate and told me I was good to go. I was beyond furious so I headed home. After I got home I checked the oil to find it overfilled by 1qt. Horrible service. Completely unacceptable.

Occasionally when I take off from a stop and have to suddenly stop or back off the gas and then try to go, the car seems to lag or is suspended between gears (1st & 2nd). Its a lag of about 3 to 4 seconds. The car wont do anything, like its trying to decide what gear to be in. Can be a problem if in the middle of an intersection with traffic coming at you and the car just sits. Have reported to a couple of VW dealers and one said yes he can duplicate the problem but cant do anything to fix it. I have also talk with other Touareg owners with the same issue.

I bought a 2008 Volkswagen EOS in 2008. My car leaks when it rains. I have brought it in to the dealership multiple times. They said they replaced the seals but it is still leaking. My car has been leaking for two years. Every time I bring it in, I have to find another ride to work and back to the dealership.I am concerned about health problems if there is mold growing under the seats. I am also concerned that the leaking water may be causing rusting in spots that I cant see. My door panel has the vinyl peeling off in one spot and they are fixing it tomorrow.I really hate my Volkswagen EOS, that I paid $38,000 for 3 years ago. It has been nothing but trouble and stress. I bought this car thinking it would be a nice vehicle that would last me for many years to come. It is not made of good quality like I would expect from a company such as Volkswagen.

I was driving my 2002 Volkswagen Passat when the Stop Engine oil pressure light came on. I had my car towed to Maple Hill Auto Group, my authorized Volkswagen dealership and was told that this would cost me between $2400-$3300 to repair. In doing further investigation, I found out that it was a known problem with my make and model. There was a class action suit against Volkswagen and they extended the warranty.I am 5595 miles over the extended warranty on a fixed income and basically screwed as I can not afford to fix this. I am not asking them to replace my tires just fix a known problem with my engine which is no falt of mine but that of the manufacturer who has declined to help me.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

I have had leaking issues with my 2007 eos but have been told by dealer every time I had taken in that they could not detect any leaks. When it rained hard it leaks and it leaks on door panel and on part of leather seat. After I picked up car from dealer I would take to car wash. Of course it leaked then just like when it rains really hard. Called volkswagen customer service and they told me that they dont recommend taking to high pressures car wash and that they feel there is no issue. I was fed up constantly taking car to dealer not only for leaking but other issues. My car has condensation on inside of windows and the leather that cover door panels have peeled up from door. Drivers side window control needs to replaced. I will never buy or recommend a volkswagen ever. Dealership or company will not acknowledge any leaking issue.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.

I went in because my car stopped in the middle of the road 5 times on a Friday. Volkswagen provided me a car for the weekend and then told me on that Monday which was October 9th that there was a recall on the fuel pump and module and that is why my car is stopping in the middle of the road. I called Tom Bush Volkswagen in Jacksonville on that Friday when my car stopped because I was in the middle of traffic and almost got hit. I was in tears and that is why the guy got me a car to drive for the weekend. They want me to pay $850.00 for parts that is not my fault. I dont have money for that and just recovering from Hurricane Irma. I do not have it. I am not mad at Tom Bush they tried everything to get my car fixed for the recall. I am more than frustrated with the Volkswagen company because I was told I have to pay for the parts and they know it’s a recall and then they will reimburse me. I feel in danger to drive my car and have not driven my car since then because it stops more than three times in traffic. I feel like Volkswagen should fix my car because they know it’s a recall. This is not my fault so why am I catching rides to and from work because I cant drive my car. This rating really deserves a zero. Volkswagen does not care about my safety or my familys safety when I have to try and drive a car that stops because of their faulty equipment. Something needs to be done and fast. Its now a month and I have no car to drive.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.

I bought brand new Volkswagen 2010 from dealership in Kansas City. It was serviced regularly by the VW dealers. One evening, I came back from the work, parked the car in my driveway and next morning, the car would not start. I towed the car to the service center at the dealership and they say it needs a new motor. A 74K mile Volkswagen needs a new motor. I asked the reason and the service manager says oil level was low in the car and the car if out of the warranty now. This car was service by VW dealer in Lees Summit before 3 months of the breakdown, its Check Engine indicator never got turned on, the car does not consume oil and all of a sudden the engine failed. The service center says they serviced the car properly, dealership says its out of manufacturers warranty and I am stuck with this expense of $11000. The car does not have a single dent on its body, its trim, interior is all like a new car but the engine is bad. After spending enormous time talking to the dealership, service center, VW area manager, district manager and all, we concluded that this is the last Volkswagen in my life. And me and my entire family has become a great anti-Volkswagen advocate. Absolutely shameless managers, irresponsible service center and liar manufacturer. We advise all the readers to avoid buying any product of Volkswagen. Buy it if you want to throw away your hard earned money in drain.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

On the 19th October 2017 my Polo Gti which is still under warranty broke down at approximately 6 pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disappointment is that this car gave no warning and just breaks on a busy street with my family in the car. What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my familys life at risk?I then had to wait two hours for roadside assist to tow the vehicle away. I was told the next day by VW Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever I could I managed to get hold of service manager of VW Umhlanga who said that he will try have a look at the vehicle that afternoon.Saturday morning I got a call saying they did a software upgrade and the car is fine. 1. Why did roadside assist send a tow truck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because I know its not, I personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday. Had I not made a fight about it, and to my knowledge VW Ballito is much closer.I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing I expected.I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If I do not get a reasonable solution from VW I will make sure I complain on every platform be it the ombudsmen or Hellopeter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we dont know why it has happened is unacceptable. I am hoping to get feedback from you soon.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

My seven year old Polo has its tapestry hanging from its ceiling. All the fabric seems to fall down, even if we keep the car protected from the sun. Unacceptable, for a car of its price and fame. The local customer service seems unwilling to do anything about it.

I purchased my 2009 Volkswagen cc at 72000 miles on November 2014. The same day I drove home I had a CEL turn on and off, I took it back, and the dealer changed 1 coil wire that was about to go bad. Thanks. Soon after (month later), my fuel pump and fuel pump module went out. I called and they said, No warranty. I went and purchased, 650 dollars with installation at brother in laws shop. Cheaper than dealer by $500. Then at 112000 miles my transmission went out. No warranty of course. That was 5k to replace and install. This was in March 2016. In April my fuel injector was misfiring. Replaced all injectors. Then in March 2017 my throttle body went out. No help all this time from VW group of America. Worthless to be honest. Now in October 2017 my fan went unbalanced. No more VW for me EVER!!!

Until now I have always had good luck with the VW corrosion warranty. I recently submitted a claim that they have refused to cover. They are telling me that the damage is due to a factory installed molding and not covered by warranty. It is corroding from under the paint, causing it to bubble. They say that it should be covered under the 4 year paint warranty and not the 12 year corrosion warranty since there is no visible corrosion. I requested information, and they replied We would have to rely on the diagnosis determined by our dealerships. The dealership said they send the pictures in and do not make the decision. They will give me very little information about the denial and to the best of my knowledge the determination is being made by someone who has only seen cellphone pictures. It seems that VW has added plastic trim pieces in areas prone to rusting as an excuse to void their own warranty. I love the car, but it is very disappointing they will not stand behind their warranty. It is still one of the best warranties out there, but a warranty is only good if they are willing to stand behind it.

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

We returned our leased Volkswagen early as encouraged by their website saying you could return up to 90 days early on lease. The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.We also paid a drop off charge as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY cant require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.

2010 VW CC 70k miles, in 10 months, has gone through 2 water pumps, an intake manifold, fuel pump control module (failed driving down the road, started to overheat and it sits on top of the fuel tank... fire waiting to happen?), coolant line cracked open and leaked, 3 oil leaks, new spark plugs at 40000 miles because one failed, new ignition coils as one started misfiring, windshield washer fluid pump has stopped working, the driver side window now goes down by itself (Ive had to unplug the buttons to keep my window closed), and now Im experiencing random power loss... Total cost so far in 10 months? $6,000!!!Oh and with VW direct injection, my valves were caked in carbon at 50,000 miles. Thats a 1500 dollar fix but my engine was already in pieces to fix everything else. Total absolute junk. Not even useful as a paperweight because it will spill its fluids over your paper. I would reckon the 2.0 tsi is one if the worst engines made. Too bad its not diesel or Id have VW buy my car back and never touch a German product again. I would sue VW but Texas has terrible lemon laws so Im stuck with VW customer service doing something about it or notifying anyone who can fog a mirror to never touch a VW product.

Volkswagen has extended the warranty 120,000 miles for some vehicles with a 2.0T TSI Intake Manifold. Not all. I have a 2013 Tiguan S with this manifold. The check engine light came on a few days ago. I am told that MY bad manifold is not covered with their OTHER bad manifolds. That will be $2,500, thank you.

I brought my 2013 VW Jetta back to the VW dealership for the buyback on March the 24th. They were supposed to have a check ready for me when I delivered the vehicle. They apparently lost it. We received an initial letter saying further instructions for banking info for the direct deposit would follow. Nothing came. After several calls I get told (like others) the claim has been escalated. After another phone call to their claims department I was asked if I had a firewall set up on my email account. I said yes so they asked if I had a personal email account. I was informed it will take 7 to 10 business days to get a email to our gmail account.I called them today the 11th of April for status. We get told they have tried calling to give us information. We never received any such calls. They are liars which is proven by the mess they are in right now. They have now given us a Canadian fax number to send information to. I dont understand that. We now get told it will take another 7 to 10 business days to receive the funds which I highly doubt. It seems Volkswagen is doing everything they can to stall. We have several VWs in our company and after this I will not deal with them again. Completely incompetent company. They have my car and I have no money.

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!