Very Comfortable to ride in. The overall experience of a smooth ride. The seating is spacious. Body style is sleek and eye catching. Appreciation of the bose system produces a great sound. It handles very well over the road. The automation of the seat adjustment and the back lumbar gives you a more relaxed experience while driving. During the colder days to be able to heat the leather is rewarding.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

2014 Cadillac XTS4. Owning this car has been a nightmare. I have had constant problems with the CUE system and the suspension. It’s ridiculous that GM and their dealerships know that there is a problem with these vehicles but want us as owners to foot the bill for their craftsmanship.

It took me a while to just figure out what I was really looking for in a Cadillac because their cars were all good quality models. When I narrowed it down a bit, I still had trouble deciding other features of the car which were also varying. I got a sleek, classy DeVille in a dark blue color that isnt too flashy but still retains the prestige of a cadillac. It has a tan leather interior with heated seats as well as settings that can stored for up to 2 drivers. Its passenger capacity is up to 5 people with a driver, passenger seat, and 3 people in the back, although it might be a bit of tight squeeze, but that has not been an issue. The actual specs and parts of the car were not really a great concern of mine considering I wanted to keep the car the way it is for a while.

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

I had a 2013 Cadillac ATS which I absolutely loved at the beginning. I recently had an issue with my car that had to get towed to a GM dealership where it sat for nearly 3 weeks because they couldnt figure out how to program it. Then I had to get it towed to another GM dealership where it cost me over $1,000 just for the tow. I reached out to Cadillac about this and after 2 weeks they said they can give me a $300 gift card. This Gift Card is only available to a certified GM dealer. WHY the HELL would I buy another vehicle from you when your own technicans cannot program a simple FOB, let along poor client appreciation. Cadillac may used to be Luxury and Client appreciation but not anymore. I would highly recommend another dealer who if there are any issues they will be there to help not push you aside.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac. Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

General Motors has extremely horrible cars. Now that I am reading their reviews, I am appalled and disgusted. I have a 2006 Cadillac CTS, my car has just reached 70,000 miles and now the timing chain needs to be replaced. I admit my car has been in an accident but I spoken to many professional mechanics, even ASE certified mechanics. And they stated even with the kind of accident the car had, it would not affect the timing chain. If the timing chain is worn, it is because the manufacturer. They stated to try to see if the manufacturer will try to give you a goodwill warranty because they are noticing a big trend of Cadillac CTS coming in with timing chain issues with low mileage. I called General Motors to see if they could do anything to help, and they said they will call the Cadillac dealership in my area. After basically harassing the dealership, calling them a million times, I finally went up there. The service advisor stated that GM will not do anything because my car has a salvaged title because it has been in a car accident. Thats a dumb ** reason and a pretty bad cover up if you ask me. So they told me to repair my car would be close to $3,000... Why on earth should I or would I pay that. General Motors is getting over on their customers and stealing their money and personally, I am not going to take this from them. I will be contacting a lawyer for them to conduct an investigation with General Motors because I know there are others with this same issue. They want to get people out of thousands of dollars. If I have to continually fight with General Motors for them to get a recall, I will spend several hours a day calling, emailing, and contacting whoever it is I need to contact. If they are going to continue to put out garbage cars, then they should go bankrupt. I believe if enough people come forward with their garbage GM made cars we can file a CIVIL case, and I wont stop until something is done. Either GM make a recall for timing chains in all Cadillac CTSs ... or they can face a lawsuit and end up in bankruptcy. Either way I will not stop until something is done. I would not recommend anyone buy a Cadillac or for that matter any GM car... let them go bankrupt and out of business. Save people their money. I will be consulting a lawyer no matter what the cost. General Motors is a get rich scheme and they will be stopped. Everyone involved and that has invested in General Motors will take a loss since their customers have to.

Cadillac offers a wide range of sedan and premium car selection. The Escalade and CTS being the most highly recommended vehicle. They are innovative and comfort is a priority for this brand. The car looks as well as it drives and has a sleek design that screams perfection. You will be the talk of town with the standout revolutionary style. Make sure to get upgraded dash. I would like more modern innovative capabilities but it shows excellent development and sound judgement by the leader. Dont forget that it is bears afk war. Also, more space is needed, can feel crowded and stuffy. More gas mileage, plenty of foot space and legroom. Enjoy the space to poop in peace, like everyone.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

2007 Cadillac DTS very roomy, smooth ride and very comfortable. Have had no major issues since owning this vehicle, other than cracked windshield from a rock thrown by passing car and someone keying side of car.

I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep the back hatch up both had to be replaced. I have had an ongoing intermittent problem with the display being static or shutting completely off. The vehicle is having an idle problem when the vehicle is stopped and when accelerating. When I expressed my frustration to the service manager, he told me, Well, GM makes the car; we have nothing to do with that. I responded that they sold me the car. I want the vehicle fixed and I dont want to bring the car in for a third time for the same problem.

We leased a Cadillac ATS turbo 2013. Thank God that we leased this vehicle and not purchased it. The car exterior is very appealing. The interior is not bad, the CUE system is horrible to operate while driving. Handling is very good, acceleration is excellent. But we have been having problems with this vehicle ever since we got it. It had front end problems twice, the radio is basically obsolete since its always acquiring the HD signal and is not pleasant to hear, already had about 7 recalls on it. Every couple of months the car goes back to the shop for different problems. As a matter of fact its in the shop now. There was noise coming from the engine and they found loose screws. The car had a terrible vibration on rear window area so they notified me that all 4 rims are bent due to potholes. Now how can that be possible? I have owned about 15 different vehicles and not one of them ever had a problem with a bent rim nevermind all 4 of them. My opinion is that these rims were made with cheap materials and have a design fault. This has to be the worst vehicle we have ever had and theres no pleasure in driving it. Maybe I got a lemon but I have received no help from the dealership.

New run flat tires installed on 2016 Cadillac. If they get a flat you must buy and install a new tire at a cost of $300.00 plus they cannot be repaired and this is not considered a road hazard defect under warranty description. This is not made known to the buyer as a fact until you get a flat that should cost about $30.00 to repair on all older type tires. The sad part is if you get another flat tire by a nail or anything else you would have to buy another new tire. The car does not come with a spare or tools to change your tire.

TV commercial about lease special: ATS $299.00/month for 36 months with $699.00 due at signing. Cadillac customer service and local dealers do not know anything about this commercial. I even recorded the TV ad and emailed it to dealers. This is false advertisement and should be taken out immediately.

Bought a 2011. After 3 months one headlight went out. Had water condensation inside. 1500.00 to replace whole seal and light. Now I have had car 18 months the other headlight did the same. Call Cadillac Corporate. They acted like they had never heard of this. There 100s of complaints about this online. They were no help. No discount to help. Nothing. Dont buy a Cadillac. Seems like they are not the car they use to be!

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver’s rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear’s regulator was also replaced on 1/22/12. This would almost be funny if it wasnt so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillacs commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the canned response: “off warranty, too old and too many miles for us to be concerned with.” Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

Cadillac had several models to choose from which made it nice. The salesman showed me every one of them. I appreciated the fact that he educated me on every single car I asked about. Cadillac has base models but they also offer the coolest upgrades in the automotive industry. They have more upgrades coming as well. All of the Cadillac cars are beautiful so it was easy to choose. I love the way all the models look and how all the features really stand out. Several of the models are roomy for passengers. They did their homework when it comes to being roomy.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

They had everything from Ford to Buicks to BMWs. I ended up with the Cadillac CTS. They have different varieties of Caddys but the CTS was the one that was perfect for our family. It can seat up to five people which is a perfect capacity for my husband, my 3 kids and myself. It may look small from the outside but once inside it is huge. Even the trunk is huge. It has heated leather seats, a huge truck, adjustable car seats, satellite radio and even OnStar already available. Even down to the headlights, this car just screams beauty & class. Its not just the outside but the inside too. The beautiful leather interior, the sunroof, even the dashboard was just brilliant. The sunroof, heated seats, satellite radio are some of the upgrades I had for this car and I love them! This car has potential for so much more.

My 2015 CTS had the Que radio go out 6 months ago. It went out again 2 weeks ago. Today they (it was on back order) replaced the radio. To my dismay as I leave the dealership and start driving I notice the display went out again. I called the service advisor and he’s trying to tell me that something is interfering w/ the power of the car. He says it had to be my radar detector. What a bunch of crap. He also said bring it in but if the radio is out again they will not replace it. What kinda crap is that.

Cadillac offers and includes very unique models. The one I purchased has incredible handling and speed. Its red and black with white stripes. It has black tires and white rims. It also has ornaments and tattoos. It has auto-pilot and TVs inside of it. Its personalization options are unlimited as are all the other cars Ive purchased. Ive upgraded the engine and the tires for a more rounded car. I recommend Cadillacs to all of my family and friends. Its price however is a bit unreasonable. Furthermore, the passenger capacity is not very good. You can only fit 2 people in the car including the driver. Id much rather have a 4 seater car than a 2 seater car. But it was an enjoyable experience.

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

What they had then and what they have now are different. A Cadillac no matter what model is a prime car at that time and very dependable. You cant go wrong with one. This was my 1st car in 1962. It had a sleek body style with sort of mud flaps called wings which clipped on the back tires. It had everything the cadillac had to offer. Radio, heat, air which was about it back then. The car had both a front and a back full bench seat that would ride 6 to 8, very comfortable and has plenty of leg room.

I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, its been back to the dealer 7 times for vehicle problems. 3 times were recalls of which there was a recall on the recall!! Since Sept 2015 there has been a HORRIBLE EXTREME ODOR coming from the heating/air system. Called GM several times, after 5 calls Im still waiting for a callback to resolve this problem of a HORRIBLE smell thats making me sick!!! At this point, Im going to hire an attorney!!! GM NEEDS TO BUY THIS CAR BACK!!!

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

2010 SRX Cadillac had wet rugs in back floor. Had repairs made to leaking sunroof, water also corroded back hatch lift... Replacement made ($1300). Next week engine problems... Car towed to dealer... Now water damage has shorted out, ruined fuel injection, plus whatever is controlled by module under front seat... GM knew the sunroof failure was a possibility but did not send any warning to customer so the roof could be checked occasionally. This failure of roof hoses, which Cadillac knew was possible has cost me, up to 6/24/17, over $3000. The dealer should have checked all areas that could have water damage the first time the car was in for sunroof repair. Anyway, I feel GM has mislead or failed to inform the SRX owners about a HUGE possible problem. WARNING TO CADILLAC OWNERS WITH SUNROOFS... CHECK FOR LEAKS OR CHANCE THE SERIOUS DAMAGE CAUSED BY WATER SILENTLY ENTERING YOUR CAR.

I own a 2009 Cadillac CTS-V. In 2014, I received a bulletin from GM that a bearing in the supercharger could go bad and ultimately seize the engine. The letter went on to say they extended coverage for this problem for 10 years or 120K miles. The letter instructed me to listen for a rattling noise when the car was at idle. It expressly said in the letter, not to bring the car for service unless you hear the noise. At my next service, I asked if the car had the problem - they said No, that is the injectors you are hearing.The next time the car went for service was 130,000 miles. I never heard a rattling noise, but the car was diagnosed with the problem. It will cost me $3,250 to fix. This is just after pouring over $6,000 into the car (new rear-end, etc.). I called customer care and explained that the letter said not to bring the car in unless I heard the noise. This was a known problem that GM was aware of - I did as they instructed and now I am facing a $3,250 bill. I realize the car is over the mileage limit (despite being well within the 10 year extended coverage for this issue), so I asked if they would consider paying half. I further explained that I am an owner of three GM vehicles and was in the market to replace one. They just said No.

They make several different cars from the Escalade and the CT6, CTS which are some of the best cars ever built in America and are very trustworthy. They are one of a kind cars that no one else could match in craftsmanship. They are strong and reliable cars with a sleek design and heritage that is very well beyond any other brands. Their upgrades are great to a already great car brand. Using them just makes the brand even better than any other models on the market. And most of their cars can hold 5 passengers safely.

Leased a 2014 Cadillac in November of 2014. Had no issues with the car up until March of 2016, when use of the air conditioner resulted in a strong musty odor being blown in my face. Took the vehicle to the local Cadillac dealership, Holman Cadillac, in Mount Laurel, New Jersey, where I was told the musty odor was a result of mold development on the air conditioning evaporator. After treatment at HOLMAN Cadillac with some type of chemical they used, the vehicle was left reeking of a strong chemical odor. Holman service personnel told me the odor was not harmful, and would dissipate in a few days, but it did not. Six days later with the first use of the air conditioner I ended up at the emergency room after coughing and spitting up blood with use of the vehicle. Holman has denied that there is any chemical odor in the vehicle whatsoever, in spite of a GM inspector, an industrial hygienist, and another Cadillac service manager confirming the chemical odor. GM has refused to allow any Cadillac dealership to do warranty work on the 11,000 mile vehicle, as one can only presume they are concerned about possible litigation due to their defective vehicle.At this point, I have a vehicle with no HVAC system, and I am forced to drive in hundred plus degree weather with NO A/C, and in downpours with the windows open due to NO DEFROSTER. Nobody at HOLMAN Cadillac or at GM could care less if I live or die, as I have now been HOSPITALIZED a second time after an attempt to use the AC with the windows down as temperatures reached 95 degrees. I am now forced to go buy another vehicle just to go to work, as it is unsafe to drive the Cadillac. I hope that someone can benefit from what Im typing here as I had to type it four times.

I purchased 2004 Cadillac SRX and thought it was a nice car. That has turned out to be the complete opposite. As of this writing, the car has only 90000 miles, the engine has been replaced, and for what my dealer said was a dropped valve. The radiator has been replaced, the transmission and/or its parts, and so many other problems that are too numerous to mention here. The car was towed in again last night with a bad water pump. The dealer said it is still under warranty and will cost me nothing, thus, being the good news. The bad news is the transfer case chain is slipping and is going to be 1,700.00 dollars. I thought, how much have I spent on that car? I called Matt, the service manager and he only said its a ridiculous amount of money. I suppose the bills on this car is well over what I spent buying the car 2-fold. I want to mention the $400.00 headlight and the $1000.00 plus radiator that got broken while fixing the engine, that I paid for. I have owned several Cadillacs and that my friend is about to change. I wish this to be over.

Cadillac SRX: Very pretty SUV, handles good. However, acceleration is not so good. The problem is when you need to accelerate quickly you cannot. It takes the computer a few seconds to know that you need some power before it kicks in. I ask dealership about this, they said that is normal. But its risky and that hesitation has almost caused problems more than once, so now I know its just a doggie SUV. Last one Ill buy.

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

I purchased an extended warranty from Cadillac for $3,500. The warranty has the Cadillac Warranty all over the papers that were signed. My engine blew after 3 years (80k miles) and Cadillac said the manufacturers warranty was over and the warranty THEY sold me they could not support since it was a third party warranty. Facts: This is not a Cadillac Warranty. After numerous calls Cadillac informed me it was not their warranty and they could not help (even though their logo is all over what was sold). Cadillac is given incentives to sell third party warranties and allows them to put their logos on the warranty to make it appear it is a Cadillac sponsor and supported warranty. Third party warranty held my car for over month to fix while only giving 10 days of vehicle rental allowance. Third party failed to rebuild engine and it went out again and wanted to charge me additional $3,500 to fix after it. This happened the moment I drove it off of lot from dealership that was paid to replace it. Beware of what you are signing. The dealership I purchased this from has said their hands are tied due to Cadillac not supporting them in helping the consumer. After spending $90k on a vehicle I expected more from a brand and the services they sell you.

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

At first it was great, but then the lower part of the screen would no longer sense your touch. After a couple of weeks it just stopped working altogether by touch. Fortunately the steering wheel and the verbal command still works for changing the channels. Shame on Cadillac for putting a pile of crap in a flagship car line.

Cadillac offers a wide range of vehicles. SUVs, crossovers, sports models and high performance as well as a huge selection of family-friendly vehicles. The distinct appearance was one that was modern and stylish with high tech. features. Sleek and attractive vehicles and I especially liked the black ones. The upgrade options were unbelievable! Super stylish high-tech upgrades to the interior and exterior of the vehicles as well as paint jobs. Sirius satellite radio and power windows and locks. The passenger capacity was ample enough for the whole family. You can easily fit five or six people comfortably even on long road trips to your favorite destinations.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

I have a 2008 XLR with 2 years warranty outstanding. The nav system has been replaced 3 times in 22K miles. Now it does not work because it needs a new east coast disc. The discs are on national backorder, which means that Cadillac has no idea when, if ever, new discs will be available. GM has no control over its vendors is a direct quote from a head office representative (number and name available on request). I believe that Cadillac knew in 2008 that there would be no replacements since they stopped offering 2 yearly disc updates in the sale price of the vehicle. I was offered 300 minutes of On Star or 2 years of free oil changes, but would still leave me without a nav system.Can anyone swap an east coast disc for an unused west coast disc? Good luck with that was the response to the suggestion that a class action suit might get a better response. Ive had Caddies for the last 40 years. What will I get next? A BMW, a Lexus or even a Lincoln?

I have a 2015 XTS and the crackling in the left and right corners of the Cue screen is the least of the problem, now my radio is selecting its own stations, is flipping from media to radio on its own, as well as all of the station data is racing across the screen to the left continuously. Today, the local Dale Earnhardt GM Dealer said that it was becoming a common problem, the unit was on back-order until the end of September (it is now the middle of August) and will cost $1,475.12 to replace. This is my third and last Cadillac nor will I recommend that any of my friends buy Cadillac. The manufacturer should not place sub-par components in a $60K vehicle.

Cadillac offers good and quite a few like vans, cars, suv and lots more. I like all of them. They are all great price and great design. I like the leather they use and the colors even like the textures. But they do need a few more updates, like cd updates. I am just ready for like video cd to play on the GPS too. But it was great experience. I really like big cars to fit more people. I need to fit at least 8 people and have space for more stuff on the back of my car trunk, big boxes too.

My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

I was a proud owner of a Cadillac SRX until I had to pay to repair a manufacturer flaw in the transmission. I know that Cadillac is aware of the problem because they made a part to fix it, but thought so little of their customers. They left us the bill to fix it. I will not purchase another car from a company that will leave their mistakes for customers to pay for. I feel I am owed a refund for the repair. Its Cadillacs responsibility to sell a car without defects.

I just got off the phone with Cadillac and I have to say that it was one of the worst experiences that Ive ever had with regards to a vehicle I own. I first called Cadillac on Monday, October 9, 2017 and I asked to speak to a manager but the representative told me that one was not available and that one would call me back within 24 hours. The next day (Tuesday) I called again and received the same response. I called again on Wednesday and the representative was going to tell me the same thing again but I decided to explain my situation to her. I told her that I was in need of a vehicle repair because of bad parts that Cadillac installed in my truck when manufactured. The proof is in the attached image of a service bulletin. She then told me that she would get back to me after she investigated what could be done.So today Thursday I received a call from the representative, Alicia, and she says that because it was a service bulletin and not a manufacturer recall that nothing can be done. I stated to her that for there to be a service bulletin, there had to be many customer complaints experiencing the same issue so thats why the service bulletin was created to let the mechanics know that there are bad parts in my vehicle. She stated that because the trend of complaints werent big enough, a recall was not made. So my response was, how do you define how great of a trend a mechanical problem has to be before it is considered a recall? In my eyes it appears that Cadillac does not want to fork the bill for repair so they deliberately classified this mechanical problem as a low trend of complaints not worthy of an official recall so that they can pass the expense to the consumer.I totally understand their stance but is this fair to the average consumer to have to come up with thousands of dollars for a transmission related repair even if Cadillac knew that there were bad parts in my specific year/model of my vehicle? This is not morally right in my eyes and probably in the eyes of consumers that have been forced to pay out of pocket for similar situations. She asked me if it was ok to record the call at the beginning of the call in which I agreed. However I also took it upon myself to record the call as well and it is available for you to scrutinize if needed. My Cadillac case number is **. I truly hope that Cadillac can do the right thing which is to pay for repairs. Thank you for your time and hope to hear from you soon.

Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which is luxurious but tough, can hold our large family and cargo and has excellent snow/ice traction. It is an SUV which features a built-in DVD player, an excellent stereo system and heated seats both available to change in the back seat. It can very comfortably hold 5 to 7 passengers and the family pet with room for camping gear and shopping items, even for moving furniture.

My Cadillac has been a large amount of annoyance due to constant breakdowns due to poor quality and dealer service. As a Senior Citizen I would not recommend this automobile to anyone as it is not dependable and most likely will get you to your destination. I have written Cadillac Motors, I have called them, the go ho-hum and go back to screw another customer. Walmart has much better customer service. My case number is **.

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

Cadillac DHS 2003 - Just read a comment by an owner of a 2003 Cadillac and I wanted to respond with What are you doing with my car? I have had to replace the transmission, rack & pinion, numerous window regulators, A/C compressor etc and now the intake manifold gasket. One would think that after building cars for a hundred years, and the humiliation of putting (the once revered) Cadillac name on the Cimarron, that taking some pride in engineering components shouldnt be asking too much.

Had a 2004 Cadillac XLR Drop Top. Absolutely the best car from General Motors in ADDITION to the 2000 Corvette Convertible I owned with 75,000 miles on it AND NEVER WENT TO THE SERVICE DEPARTMENT FOR ANY PROBLEM, which I traded in for The Cadillac XLR also with 75,000 on it. And it also never went to the service department for any problem. The Cadillac WAS produced at the Corvette Factory in Bowling Green Kentucky.

There are lots of Cadillac models. However I was only shown large models and SUVs. There was a nice large car, a few Coupes and the Escalade, which is an SUV and what I choose. There were some models with wi-fi and rear mounted cameras so that a person can see whats behind them as they back up. There were some with GPS and SiriusXM satellite radio, leather interior and natural wood grain panels. Then I was able upgrade to get a more durable stitching so that the seats would last longer, a rear facing camera, wi-fi and an extra row of seats in the back that is removable. The original model was capable of seating 6 comfortably. I opted for the removable back row because I shop at Sams and usually need the extra room.

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

I have already had 2 radios replaced in this vehicle and now it is out again. I will never buy another Cadillac. The dealerships know this is a problem and they will not help pay for this. I very dissatisfied. I think everyone should get together and start a lawsuit for this problem.

I purchased a 2004 Cadillac SRX with 98000 miles on it! It has no AC and since Ive had it Ive had nothing but problems. I check the computer and ran my codes and it came back for massive air flow sensor, throttle body position sensor, and traction control sensor. I replaced everything but the traction control sensor and Im still having the same problem! It has a rough idle from time to time where the motor will say reduced engine power and the car will rough idle and cut off so then I would have to put it in neutral or stop or park and turn the car off and turn it back on. Traffic control Would go off all but the check engine light will still be on. Sometime to check engine light will stay off and a run just fine but then when Im traveling down the road both lights Would come on and the car Would shut off. Really really really dangerous. Can anybody tell me what the problem is with the car????

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

My son graduated from college last month and was lucky enough to find a job prior to graduating. He bought his first nice car, a beautiful 2005 STS Cadillac. We noticed that the car was burning oil. In 4,000 miles, the car went through 7 quarts of oil which is unbelievable for a car with 62,000 miles and had been serviced 36 times by Cadillac dealerships according to the faux report. The dealership tells us that the car needs new pistons and rings. The cost is $3,500 to fix the vehicle. When we bought the car, it had a $1,500 guarantee if there were any problems with the car. They do this on different brands of used cars. I emailed GM Cadillac division and received an email that they were happy to help and would contact us the next day which they did. I explained to them that there has been multiple complaints about that model and that this was a defect and I would hope they could help my son with the cost of the overhaul. The second person I talked to told me that the most they could help was the $1,500 from the dealership like they were involved which this was already offered from the lot where we bought the car. I then asked for the supervisor whose name is Roy. I told him that I have never heard of a car with 66,000 miles going through 7 quarts of oil in 4,000 miles and especially a high-end car. The bottom line is he said there’s nothing he could do about it. I realized that there is probably nothing that can be done but I am in customer service for a large company and cant believe that they offered no help especially with social media nowadays.

I purchased a preowned 2006 Cadillac CTS 1 week ago and two days later with my new expensive car, the car barely accelerated from a stop. I was almost t-boned 3 times already. My gas mileage is terrible due to the car not shifting out of 4th gear. No 5th. I have to floor the pedal just to creep up to speed, then the car wont shift so it runs high RPMs burning gas. I have read numerous things about this car shutting off, starting on fire, extensive repairs OMG! It is currently under recall for an ignition switch that just shuts off, this disables, brakes, steering, oh yeah and the air bags! Great! Visited two different GM dealerships who showed no concern or offered anything but expensive diagnostic fees. Never mind that I might not love looking enough to make the appointment in the defective POS that Ive just saddled myself with! The car only has 56k miles on it. I paid 15 grand for it and have a large monthly payment. I own an import (German) with 157000 miles it and it runs like a top and I own it. Guess which car I drive! Thank you Audi for being everything GM is not. My advice finance companies and banks should stop providing financing for this entire GM line since once you are Dumb enough to own one you cant give it away. If no one can finance one people would still getting ripped off and maybe GM would start to build a quality product and back it! And the finance companies and banks would stop going out with a repo company and picking them up. That is where mine will end up going. No one can offer a solution on what is wrong! So it can sit and rot until they come get it and my credit will suck and the bank will lose money. In the end, the crooks at GM got paid so what do they care! Listen up banks - avoid GM car financing like the plague, especially the Cadillac CTS!

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

We purchased a 2014 Cadillac SRX and have been very delighted with its ride, performance and overall comfort. One year after we purchased it our rear power liftgate stopped working. I looked online for an answer to this issue and was very disappointed to see that the issue is an ongoing problem with MY 2010-2015 SRXs. I also discovered this issue is far more serious. Apparently there are drain tubes along the top on both sides inside the car. These tubes clog and cause water to instead run off back into the car soaking the front carpets, rear carpets and more importantly the control module for the rear power hatch which is located in the spare tire compartment. It was easy enough to open the rear hatch manually and also get to the module I understand, I can replace this, however the most disappointing issue overall is that Cadillac is aware of this issue from numerous complaints previously but refuses to step up and both recall and repair this issue. No wonder Cadillac has an overall satisfaction rating of 2 Stars. I would be very interested in joining a class action lawsuit with other SRX owners to force GM to fix this and cover all costs. It could be like the strut issue they are being sued for and someone may have to die before they decide to spend the money to do so! A month ago the tailgate started coming down on my girlfriend who was reaching in the back for something. Had she not noticed and got out of the path of the door this could have turned out a much worse story. I now realize this was the beginning of the circuit board deterioration as it quit just a month or so later. This issue obviously also hurts any resale value we had which was also an important part of our decision in purchasing the SRX. Anyone reading this that may have any info on a possible lawsuit please feel free to advise us so we may jump in. I am beginning to understand why American products are losing to our foreign competition. GM, the right thing to do is to step up for the Americans that you are supposed to represent and that put you on the map to start with, so admit this default, recall and repair this issue for us all at your expense and let us get on with our lives. Otherwise, I will never purchase another GM product again!

My 2012 Cadillac CTS had steering problems, steering wheel locked while driving and engine was running! The local dealer checked the car and said there is nothing wrong with it since no error codes exist upon inspection! Safety issue + bad dealer = killing machine.

Cadillacs models are all really cool and I like them and I wish I could buy them all but I cant because who has that kind of money? I drive an escalade which is a huge vehicle with lots of space. It has got a rugged design which I like a lot and it makes for good business. It is a very huge car and can seat 7 people which is enough for birthday groups, road trips and all sorts of crazy adventures. So I really really like it and I hope it is a feature they do not take away because then I would be sad.

On October 26th, 2012, our 2009 Cadillac SRX was hit by a kicked-up rock on a local tollway. The cargo area window on the drivers side was completely shattered. This window also houses the antennae for the navigation system. The SRX model was redesigned beginning with the 2010 models so this window is no longer used. GM has had this window on backorder for months, if not years. It does not have a manufacturer for this window, and obviously has no plans to obtain a manufacturer. There is no ship date! I will never purchase another Cadillac or GM product and I will make it my mission to spread the word about the totally unsatisfactory experience Ive had with this brand.

My 2020 XT5 is fully equipped with every option available. I find everything easy to operate and very functional. Ive owned Mercedes and BMW, but overall prefer the XT5. Dont really care for the V6/V4 function...Creates a dragging vibration in the V4 mode. Understand Cadillac is going full electric in the near future, so no more Cadillacs for me. Youll be lucky to sell 5% of what you sell now. Only two dealers in my state are going to hang on...The rest have taken the buyout...That should tell you something. What are you thinking? Guess Ill go back to Mercedes. See ya...

At 52,000 miles my computer screen on my 2014 SRX frozen up effectively paralyzing my ability to direct my cars operations. The new radio will cost 1,500.00 and is back-ordered for months. It seems to me, that this problem is prevalent and reflects a design flaw issue. This is the last Cadillac I will purchase.

I purchased a brand new Cadillac SRX in 2012. I have just a little over 50,000 miles and already I need an alternator which is costing me a little over $600. Someone should be responsible other than myself. Theres always a recall on these cars. I think as much as they cost the warranty should be longer and your parts should not go out as quickly as they do. A brand new car that has only been driven 52000 miles and your alternator is going out. GM should be responsible all the maker of the alternator.

I bought the car used and it was a cruiser and it was very roomy on the inside. Its very reliable, and I did not have to worry about if I was going to make it back home or not. Even though it was a boat ride to on the outside it was a very good car to me. The interior was in the best of shape. It did not have any holes in the seats. It was able to fit me, my daughter and her father, and our friends and their 3 kids, so that is 8 people and 1 of those 8 was in a car seat.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

I bought a 2012 Cadillac SRX 9/26/2016, its my first Cadillac and I take pride in all my vehicles. Since having this vehicle, replaced alternator in November 2016 because it went bad (Figure that) $475.00 later. Now Im taking it to the dealer again for my manual lift-gate because I cant open from outside of vehicle. My mechanic said its a wiring problem because the rear defroster, rear wipers, license plate light and lift-gate light are not working. He would of fixed this but he doesnt work on very many Cadillacs. I even called Cadillac and they said it would be under powertrain warranty if it happened in 2016 or under 50,000 miles. I told them Im under 50,000 miles and I bought 9/2016. They said I would have to bite the bullet and get the electrical looked at. Customer service is below expectations even after finding out that the lift gates have been a problem for this year. Its hard to believe that so many customers have problems and nothing is resolved. The customer doesnt have a open checkbook to fix these problems that should of been a recall in the first place to correct any and all factory issues. Anyways thanks for reading.

Before I go into my review...I should have known! I am the sucker! GM has a great marketing Dept. Years ago, my dad owned a 2000 Seville DHS Sedan. It had major issues with door actuators and ignition key jamming. Cadillac of Troy charged my dad big money to fix. It never got fixed. I remember the ignition key jamming a week before we sold that car after dad passed away. Our mom had a 1998 Cadillac Eldorado STS 2 door coupe. She hated that car and sold it. Said it was a piece of junk. So after both our parents pass away, what do I do??? I buy me a 2010 Cadillac SRX Performance Edition AWD. A week after I bought it, it rained real hard. I had swimming pools in the driver’s side and passengers side. I bought it used BTW. Researched roof leaks to find out 300,000 of these had the same issuer and there was an ongoing class action suit by people vs the state of California. Didnt help me, I am in Michigan.After I hollered lemon law, the used car dealer finally goes ahead and fixes the roof leak. Took them two months. I get the vehicle back and check engine light goes on. I have a P0017 code, possible bad timing chain. Finally after crying for 4 months, I get the warranty people (GWC Warranty) to finally fix my timing chain. WoooHhhooo!!! Dont get your hopes up too soon, for a week later, I have a P2135 code. Cadillac forums tells me I have a bad TPS sensor, but its better to replace the throttle body for its all built in. I do that.Three days after new throttle body I get a P0442 code. Possible bad purge valve solenoid sensor. Replaced that too. Did it myself. Got the parts online from BOSCH. Didnt feel like renting another car for a week while the warranty people Fixed my Cadillac. A week later I have a P0455 code, EVAP large leak detected. Now I have an appointment with Suburban Cadillac of Ann Arbor tomorrow 11/15/18 for them to run a smoke test to pinpoint what exactly is wrong with my Cadillac. Not fixing it. Mind you just the test, hopefully I go from there. Praying the good Lord shines luck my wait and the darn thing runs trouble and worry free for 1 year. For paying $13,999 USD with a service warranty putting it at $16,000 I was hoping for better reliability than this.

Earnhardt Cadillac, Scottsdale LIES AND COVERS UP, WHAT A CUSTOMER SERVICE NIGHTMARE! In January of 2011, I purchased a 2008 Cadillac STS in excellent condition, with less than 20,000 miles 20,000 ARIZONA MILES! That means no snow exposure and little, if any at all, rain exposure. With such low mileage and the excellent condition of the car, I was looking forward to several years of enjoying it.Cadillac vehicles have been a constant in my family for as long as I can remember. My grandfather bought a new one every 12-18 months and my father has ALWAYS had a Cadillac - a new one every 2 years. I was excited to continue this family tradition. I took extra special care of the cars I do all my cars. I purchased the extended warranty and serviced the car, oil changes and ALL other service, ONLY at Legends Cadillac, which became Earnhardt.In the early part of 2014, my car began making an unusual noise only upon the first cold start in the morning. Of course, I took the car to Earnhardt for a diagnosis. I was told that the service department was unable to replicate the noise and thus could not provide a diagnosis, but that the car seemed to check out and be running just fine. There were no concerns.The power train warranty expired at the end of June, while the car was still well below 70,000 miles. In August of this year, while driving with my 2 young children, I received a message stating OIL LOW, TURN OFF CAR. I was able to drive to the dealership for service. This appointment revealed only, according to JD our service manager, that an oil pressure sensor wire had come loose causing the alert message. I asked if this could be related to the noise that they had been unable to diagnose, which had significantly worsened over time. JD told me no, stated that the car was running fine and sent me on my way.A couple of weeks ago, with the noise now EXTREMELY loud and a noticeable hesitation on acceleration, my wife contacted JD and told him that there was definitely a problem and demanded to drop the car off at service. Two days later, I received a call from JD stating that there was a major problem, oil pressure related, that had caused extensive damage to the engine and would cost $4,800.00 to repair! Oil pump issue. I ended the conversation knowing that I did not have $4,800.00 laying around and available, to fix the car. I also stated that a Cadillac that has been babied, with less than 70,000 miles, should absolutely not have repair issue of this magnitude.I then received a call from JD, much later the same day, stating that he had taken it upon himself and spent several hours on the phone with Cadillac, going to bat for me, to have the repair costs reduced. He then revealed a reduced repair cost of $1,800.00, and acted as though I should be forever grateful for this good deed on behalf of himself and Cadillac?? This good deed, if anything, indicates to me a sense of guilt or responsibility. I responded stating that this was still an enormous amount of money and a problem that should not exist at less than 70,000 miles. Additionally, I reminded him that I had brought the car in to service, prior to the expiration of the Power Train warranty, for this issue AND that the car had been in service for an OIL PRESSURE ISSUE in August. Again, he mentioned the good deed offer that Cadillac was willing to extend.My wife went to the dealership to pick up the car. She requested full service records and was told by JD, that he was unable to print them, and that he could only see them on his computer screen. He blamed this issue on the Legends/Earnhardt transition. My wife insisted on obtaining the service records, even if it meant that she would need to take pictures of his computer screen showing the records. JD replied saying that he would try. He then returned 10 minutes later with printed service records. My wife noticed that the most recent records were missing and asked JD about them. He acted surprised and said that he would check again. He returned with the service record from August 2014. My wife proceeded to ask about the record for when the car was brought to service for the unidentifiable noise, PRIOR TO THE POWER TRAIN WARRANTY EXPIRATION. She was told, by JD, that because there was no service completed, there was no official record of the visit?!?!?In summation, neither Earnhardt nor GM/Cadillac, has made any attempt to follow up with me regarding the situation, even though I have pursued an answer on a management level. They have clearly demonstrated that the loyalty in this relationship was one sided, on my part, and that they clearly do not value my business. Do yourself a favor, STEER CLEAR OF EARNHARDT CADILLAC IN SCOTTSDALE, AND CADILLAC IN GENERAL!

With barely 60,000 miles on my 2014 SRX, the CUE system began to fail. It started with the bottom middle not being able to be accessed. After a few weeks, the entire touchscreen is inoperable. I took it in for service and was told by my service advisor that it needed replaced. I asked him why - I wanted detailed information as to what was wrong with the screen. He said, I dont know, I only know it needs replaced. Of course, the Gold $3000 Extended Warranty that I purchased from my dealership doesnt cover the CUE system. I was told it would cost $1500 to replace it. He went on to tell me that it is a very common problem with Cadillacs... So much, that the part is out of stock and would be indefinitely. I have owned both BMW and Lexus in past years, and I have never had a problem this costly. I went to Cadillacs website and contacted customer service through email with the details of my complaint and was told that they couldnt do anything. Yes, it is a problem that they are aware of, but since it wasnt a safety issue, they didnt feel they had to remedy the situation. All I can say is, Thanks, Cadillac... You are a class act all the way! Never again will I purchase a Cadillac.

The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on. I really dont know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, its my nightmare car. I will never buy a Cadillac again.

My wife and I recently rented a 2017 Cadillac XTS. We wanted to try it out before we bought one. Immediately after starting out we tried to use the CUE system and discovered that it is dangerous to use as it is totally distracting and takes your eyes off the road. It is very difficult to use the controls and activate them. I tried to plug my iPod in and it immediately froze up the system. It was extremely difficult to activate the A/C, heating and radio, stereo controls. This system is a complete failure and a deathtrap as it is dangerous to use. I hear as well that they are very prone to failure and not covered under the radio type warranty. What a failure for a car like a Cadillac where a person lays out high multi thousands of dollars. Cadillac needs to dump this system and replace it with one that this car should have. How disappointing. The car itself had adequate power but rode no better, braked no better or did it handle on curves and straight a ways any better than my 2010 Terrain. The seats were hard and uncomfortable on a long trip. As well the transmission did not do anything better than my 2010 Terrain. I expected a lot lot more from a Cadillac especially for the asking price but the car and the company did not deliver. Cadillac is asking way to much for this car and it does not deliver In conclusion we will not be buying any Cadillac of any kind and have decided to go with an Audi. We DO NOT recommend a Cadillac of any kind to any one.

I bought a 2009 CTS top of the line model in March of this year 500 miles after I left the dealership the check engine light came on. I put it in Levis Cadillac in Slidell, LA, for two weeks they had it and said that it was a problem with the coolant area of the car and that they had fixed it. Well in two weeks the light came on again, GUESS WHAT, the same problem. OK back to the shop I go, this time it was the end of April and they had the car for (three) weeks. I picked the car up in or on May 20th drove out the service dept. I went 25 miles, THE LIGHT CAME AGAIN !!! So I finished my business in New Orleans, LA and took it back to the Levis Cadillac. They said they would call Cadillac Technical for help. They told them to replace the same parts as before and it should be fixed. It has taken them and Cadillac until yesterday which was JUNE 25TH to so called fix the car. I picked it up at 10:30 - got on the Highway to go to the VA Hospital in New Orleans. NOW THIS IS THE PART I JUST CANT BELIEVE, THE LIGHT CAME ON AGAIN on my way to my doctors appointment. When I got done at the V A I drove straight back to the dealership service department and they said they would be happy to look at but its the same problem, OH MY GOD. Could someone help me out. I bought this Cadillac CTS and have only put 750 miles on it since. The car only has 46,058 miles on it! I feel like a total jerk. Ive owned 5 Cadillacs and I also own a 06 STS4, and I have had all kinds of problems with it. Well I think its time for me to reevaluate my GM LOYALTY. This sucks.......

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

Nothing beats a Cadillac. Smooth looking and feeling, and powerful. 300+hp v8 gets up and going like nobodys business. Remember the last time you were in a boat? I do. The last time I drove my caddy down the street. Comfortable ride. Plush leather seats, white wall tires, wood trim and no corners are cut. Imagine being the only person in a city bus. This is how I feel riding around in my caddy. If you take people with you they will feel like that also.

I have been really happy with this car make and model (Cadillac SRX). Performance is wonderful, it is great on fuel economy and the price we got it for is superb. Also, the body style is sleek and modern and is a very pretty car that drives like a luxury Sedan more so than a Crossover vehicle. However, since purchasing there have been a few minor maintenance hiccups. Nevertheless, I love this car the most of all cars I have ever owned.

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

I purchased a 2012 Cadillac SRX with navigation package in February 2012. Upon first use, the navigation system placed me about 1/3 mile away from destination. I contacted the Cadillac dealer and they verified the problem. The dealer ordered a new navigation disk but the same errors occurred. The dealer tested the navigation system on other SRXs on the lot and all had the same problem. The dealer contacted the Cadillac representative who said that nothing would be done until the 2014 model year. I noted that the navigation system instructs the driver to make wrong turns which could result in a fatality if the driver was to enter the wrong way on a one-way street. Cadillac would not correct the problem! The Cadillac rep said that Cadillac plans no correction. If I learn of a fatality, I can document everything stated above.

It was a decent car I brought and I pretty much like all of Cadillacs types of cars, although the one I brought broke down somehow. I am fixing it but I still am satisfied. It is one of the best cars out there. It was so shiny and new with a beige or tan color and a nice wood interior by the windows. It was just the perfect design for me. I havent gotten any upgrades yet but I could possibly upgrade the car or personalize it but I am satisfied with the upgrade options. I am happy about how much room the car offers wherein I could fit all three of my children in the car with a guest in the passengers seat without any worries.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

Today I was parked at a store 4 blocks from my house and the rear windshield on my 2012 CTS coupe just exploded! It was in the garage prior to me going to the store and hadnt been driven in two days. Nothing hit it, it was cold, but in the 30s. Dont know why it happened and even though my car is still under warranty, the glass is not. So its $500+ out of my pocket. Very unhappy.

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.

I got my 2013 Cadillac SRX back in March and have put several miles on it since I got it. I am at almost 54,000 miles now. Started hearing a weird sound and found out that it was my left rear wheel bearing. My warranty ran out at 50,000 so the dealership would not fix at no cost. Took it to my local garage and they fixed it at the tune of $350.00. I have never had a wheel bearing go out on any of my past cars. It is just disappointing that a car with this few miles would have an issue like this. I asked the guy at the garage what made this happen and he said usually it is from age, but that a car that is only a few years old should not have this issue. Said it was probably a defect in the bearing. If that is the case I believe that Cadillac should have repaired it at no cost to me. Love my Cadillac. It is just disappointing after only having this car for a few months. I hope other 2013 Cadillac SRX owners dont have the same problem.

I bought a 2007 Cadillac CTS in January 2013. It was a one owner garage kept gem. I thought. It wasnt a few months later that we had it in the shop for a catalytic converter replacement. With only 55,000 miles on it! Then we discovered that the trunk was full of water below the spare tire! What the heck? This is a Cadillac! Not an economy car! My family has had Cadillacs for generations and never had any problems. I thought it may just be my luck but when I went online I found out that I wasnt alone. Cadillac is losing a lot of customers and Im one. Today we took it to the shop to have a flickering headlight checked and we were told it would cost over $500 to have it fixed! This isnt the Cadillac I grew up around and I PROMISE its getting traded off soon and Ill NEVER EVER BUY ANOTHER GM PRODUCT AGAIN. DISGUSTING!

Do not waste your money on the Cadillac ATS!!! Ive had issues with this car since day one!!! Everything from weather strips not being seated properly to my check engine light going off for the 6th time now for an emission related problem which they cant fix!!! Car only has 14,000 km on it...p2096 code keeps going off!!! Asked for dealer buyback but refuse to cooperate so Ive started the arbitration process...once complete and theyre ordered to buy the car back ILL do business with Ford instead!!! Terrible customer service and lost me as a client!!! Good job GM!!

I have owned my 2006 DTS for 3 years. I bought it used with 51,000 miles. It now has 142,000. The car is very comfortable to drive and ride in. I love all of the luxury features such as automatic high beams, memory seats, remote start, and XM radio. I had a roomy trunk and quiet interior. It gets between 21 and 23 mpg pretty consistently on regular unleaded.What I dont like about it is how often it needs repairs. Around 70,000 miles, I had to have the entire front suspension system essentially rebuilt, as tie rods, ball joints, and struts were worn out. I developed several oil leaks, and I have stopped trying to get those fixed. Changing front turn signal bulbs and headlights requires the front bumper be removed. Parts seem expensive. I plan to keep it for another couple of years. I doubt that I will be replacing it with another Cadillac.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

2014 Cadillac CTS trunk issue - Trunk doesnt open at random times. Dealer in Vero Beach, Fl has been unable to solve the issue. I cant trust the car. Would never buy another Cadillac. Two times I was unable to retrieve my golf clubs and unable to play and missed my tee times. I will never put groceries in the trunk.

I acquired a 2004 SRX with the Northstar 4.6L engine six months ago with 131,000 miles on it. The car looked immaculate and had every option known to man so I tried to block out all that I had previously heard/read about maintenance problems with Cadillacs.On the first day of ownership, I noticed the coolant reservoir was dry so I filled it up. That quickly became a ritual. I now understand why reviews I read said their SRX spent more time in the shop than out. Within six months, Ive had to replace the power steering pump, alternator, battery, headlight, radiator, thermostat, brake pads, catalytic converter, exhaust manifold and emergency brake. As if all that wasnt bad enough, it was confirmed today that Ill need a head gasket or a another engine (which in some cases is cheaper). All this within 2,000 miles of driving!Well its game over for me. Ill take whatever I can get for this dog and NEVER buy a GM vehicle again. Bailing out GM was the last thing the government shouldve done! They dont care about their customers! And to think, my last car was a Mazda 3 that I drove for 10 years with $670 in total out-of-pocket maintenance costs. NEVER AGAIN...

Very nice designed car but the radio is a joke. Will not respond to anything and the kicker of all of this is there is no available aftermarket radio out so general motors makes another 1200 of you just to have a radio. Guess next car gonna be a Ford. So disappointed...