Lights come on all by itself. Had to disconnect battery. Dealership said I needed a module, I think that is what it was called. 1,900.00.. Kept car for 2 months. Whenever it would rain hard, my car would flood with water in the back floor board.. Now my car can sit for 2 days and I drive it, and make my stops 5 or 6 stops, get into car and car wont start, need a jump. Happened 2 times in 2 weeks. At 70,000 miles I needed a new engine. I can go on and on about the brand new Cadillac CTS that I bought brand new in 2003. I will never buy another Cadillac as long as I live. And this is just some of the problems that I have had. I havent even listed all of them. Car seat wouldnt go forward for 1 month, then it would. Gas hand would work and then it wouldnt. I honestly think that if you can call Onstar and they open your door for you, then they can do things to your car to make you bring it into the dealership. That is what I think. A 40,000.00 car you wouldnt think would give you so many problems, but I have learned my lesson. And they just called me yesterday to get me to try and trade it in for another Cadillac, Ha!!!

2012 CTS Bought from Crest Cadillac in Hoover, Al. Bought car new off lot Nov. 2012. Within 3 months engine light on. Took to dealer said nothing was wrong. Another month light came on again. Took back said something with injectors. Was not sure. I think they replaced one. Car hesitates, the RPMs rev up to 4K when Im going downhill or even going around 45 MPH. While sitting still, rpm goes from 1 to 0 constantly and the air stops cooling at same time. I have taken back so many times I have lost count. I ask before 50K warranty went out to put on diagnostic. They said nothing was wrong with it, no reason to. Still doing same thing. I have been called a liar and made fun of. When I pull up, I am treated like I am there for nothing. My car is a LEMON and I am not going to stop till something is done about it. This is the first new car I have ever bought. I thought it would be the last due to the reputation and supposed quality of a Cadillac. If I ever get out of this car, I will NEVER buy another Cadillac. I have contacted a lawyer and I do want something done. I was told that if the car computer doesnt say it happened, it didnt happen (Wow, a manmade computer). I need someone to contact me so that I can get info on who to speak with about car asap.

Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which is luxurious but tough, can hold our large family and cargo and has excellent snow/ice traction. It is an SUV which features a built-in DVD player, an excellent stereo system and heated seats both available to change in the back seat. It can very comfortably hold 5 to 7 passengers and the family pet with room for camping gear and shopping items, even for moving furniture.

The Cadillac brand models are varied with respect to the type of environment where they are condescending. This brand is so recognized in the world for the quality and design of its cars. There are few updates that I made to my Cadillac since it is a classic model, however the ones that are made are excellent, you could say that they have given the size. The design of the car allows it to be more spacious, I can usually get up to 6 people of medium size in my car.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

The newest Cadillac ATS is very sporty and classy. I love the headlamps and shape much better and it feels and looks amazing. Security safety and technology included the very latest developments plus it has a great interior and maximum comfort on luxury with high quality materials and premium appearance. The passenger capacity in this vehicle was perfect for me and my family. There were also many different personalized options that were explained thoroughly to me. They were respectful and professional so I will recommend this company.

I purchased a 2006 Cadillac CTS November 2010. Prior to this, the vehicle was under my mothers ownership and care. She purchased the vehicle directly from the Cadillac dealership. While using the CTS I assured it received the required maintenance such as oil changes, etc. February 2015 I noticed one night the vehicle began driving a little sluggish. I decided once I got home I would call in the morning to schedule an appointment. The next day I started the car and it would not turn over. It was below zero degrees that day so I accounted the issue to the weather. A few days later when the temperatures improved, I started the vehicle again with negative results.I had the vehicle towed to the local Cadillac dealership. They conducted a diagnostic exam of the engine (taking it apart) which costs $500 just for the techs to examine it. They called advising me the timing chain jumped 5 teeth on primary gear at crankshaft and there was low pressure in cylinder #6. In other words, they told me I would require a new engine at $9000! That is the new engine price and labor costs. I said no thank you, so they put the parts back in and I had the car towed to my residence.After further investigation, I realized this issue is more common than I thought. Several Cadillacs that are a CTS and other models have experienced similar issues. When I spoke with auto technicians about the issue for a second and third opinion, they gave similar responses. One auto tech that teaches automotive at the local high school and a technical school stated there are a lot of problems with Cadillac engines, especially North Star engines. He didnt even want to get a used engine for me afraid that it would also have engine trouble eventually and waste my money. He said my year and model are commonly known to have this issue. If this is indeed a common issue, why is there not a recall or lemon law case introduced?The dealer and Cadillac Corp is refusing to fix it because they state the power train warranty is up. Of course its up around the timeframe the engines begin to fail. A guy once told me when he saw me with the car be careful because after 100,000 miles they go downhill. They dont make them and build them to last like the old schools. I chalked it up to him being bitter. His Cadillac DTS transmission had to be replaced. He sold the vehicle quickly after and now I see why. I should have listened to him and sold it then.

The Cadillac brand offers cars for cruzin game. It has a very unique look in which it can look like a luxury fancy car, very spacious on the inside and also has a sporty look with converts me features and makes it perfect for long drives and to go ride by the beach but still looking fabulous. There has been many upgrades in the Cadillac which first is their look. It has changed but you can definitely tell it is a Cadillac only by looking at the shape of the car is more square than others. The good thing about this car is that everyone fits in the car without having to be bumping shoulders with the person next to them.

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the Corporate employee told me I am responsible for Cadillacs manufacturing issue and DECLINED any further escalation from me. I cant believe they treat their customers this way. Bad car & even worse customer service!

I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.

I am a victim of bad work performed on my vehicle by the service department, unethical car service practices and unheard-of customer resolution at Suburban Cadillac Plymouth, 40475 Ann Arbor Rd., Plymouth MI. I took my car in for service on 6/2/17 and the dealership had my car for over 2 months which caused me great concern. I researched the Timing Change job that was being done and learned it was a very tedious job. When I finally received my vehicle, cost $3111.01 which my warranty covered 100% but $750.00 was rolled over to me due to dealership not accepting $70 per hour labor cost and I had to make up difference.The next day while heading to work I noticed my XM Satellite radio wasn’t working. I called my Cadillac representative, ** to report the issue. He stated, “I’m sorry to hear that but that has nothing to do with the work that was done on your car and there are no loaner cars available at the time, you can schedule a loaner car but know this will be a separate issue/charge.” I explained these things were working prior to car repair and please have techs go over their work. It could have been the way they re-assembled things back together that obviously effected something else. My rep ** states to bring it in but understand no dealership responsibility and expect new charges.Upon arrival I ask to speak with the service director, **. He appeared friendly and sympathetic to what had happened to my car but agreed with his rep, **. When I ask ** to speak with someone higher up he declined and stated he is the only one that can assist. I insisted and he left the office briefly and returned with a business card of a manager under him. I was insulted and felt disrespected with the treatment of the team working together against me, the customer. He had me sign papers agreeing to check the vehicle for 130.00 fee. He gave me a loaner car and said, “Have a nice day. We will call you.”I received the call maybe a week and half later with ** asking for permission for a tech to drive my car home to ensure engine light doesn’t come back on. It is determined pass 50 miles, I gave consent. The next week ** called to say they have an estimate for my car. “The radio needs replacing cost $1600.00 because Sirius Radio stated the issue is not on their end, and by the way, while your car was being test driven something pertaining to the brakes collapsed and that will cost you $700, your total bill $2500.00 warranty doesn’t cover nor the dealership. The remainder covers the engine light and lockout issue. Let us know how you would like to proceed.”At this point I felt raped by these unheard-of business practices and called in later in an effort to reach a higher up. I left several messages on ** phone but received no call back. I was passed around the dealership and sent to voicemails with no return calls after leaving a couple messages. Much happened in between that revealed their dishonesty and how they worked together to ensure I didn’t speak with someone in authority to attend to this matter.I picked my car up today 10/3/17 paying 751.00 for the brake collapsed incident that happened while at dealership. Of course, my satellite radio still not functioning due to me declining to pay 1600.00 for a problem that occurred with them working on my car. And my computer system is now out of whack; voice commands no longer working, cd player not working, sound system poor sounding. I could have taken my car to a non-Cadillac qualified mechanic but felt Cadillac was top of line service. I am sick about the condition my car is now in. A couple of similar unethical instances happened to me within the past 2 years but were resolved satisfactorily via escalation so I continued to do business with this location but with this last instance and seeing this is a trend and now their normal practices, it’s clear I need to get the attention of someone who cares about the bottom line of the company.What Im asking for is the dealership take ownership for their work which is the right thing to do -- refund my money for the incident that occurred while they had my car (mechanic took my car home) and put my car back in the condition it arrived in, working satellite radio (which I’m paying monthly services for) and reset or adjust my computer system. Voice commands no longer work. All inside controls and functions were working perfectly prior to the major repair done on my vehicle. The work they performed had nothing to do with these issues but obviously the way they reassembled my vehicle affected these things. They tore my engine down; kept my car 2 1/2 months, something obviously went wrong.Suburban Cadillac is using dealership mechanical lingo and rhetoric to mask what really happened and it is extremely frustrating that they have charged me 3111.00 plus 750.00 within 30-days to return my car to me out of whack and satellite radio not working. The radio is fine but the XM Satellite whom I’m paying monthly subscription is no longer working after car pickup. I filed a complaint with GM website, mailed a letter to corporate and spoke with someone finally at GM Customer Care on 10/17/17. They stated they spoke with Suburban Cadillac and must believe the experts and it’s nothing they can do. She was young and appeared insincere and indifferent to what had happened to me. She spoke very fast as if reading from a script and closed the matter. So now I’m reaching out to Better Business Bureau and the State Attorney General because the dealership has taken my money and left my vehicle with problems and no repair shop wants to go behind their work. Respectfully, Ripped-Off Customer.

I purchased a brand new Cadillac SRX in 2012. I have just a little over 50,000 miles and already I need an alternator which is costing me a little over $600. Someone should be responsible other than myself. Theres always a recall on these cars. I think as much as they cost the warranty should be longer and your parts should not go out as quickly as they do. A brand new car that has only been driven 52000 miles and your alternator is going out. GM should be responsible all the maker of the alternator.

Cadillac brings a excellent model. I had no problems with this car for a while because it was just so good of a car. A few distinct features that this car had was the interior. It was a perfect leather, very comfy to relax on and also the car was a very steady car. I painted my car from white to black just to make it look better because I liked the color. The passenger quality is phenomenal. Everyone who got in the car was very relaxed because the seats were perfect and no one gave a negative comment. Cadillac is a really good type of car to own.

My son graduated from college last month and was lucky enough to find a job prior to graduating. He bought his first nice car, a beautiful 2005 STS Cadillac. We noticed that the car was burning oil. In 4,000 miles, the car went through 7 quarts of oil which is unbelievable for a car with 62,000 miles and had been serviced 36 times by Cadillac dealerships according to the faux report. The dealership tells us that the car needs new pistons and rings. The cost is $3,500 to fix the vehicle. When we bought the car, it had a $1,500 guarantee if there were any problems with the car. They do this on different brands of used cars. I emailed GM Cadillac division and received an email that they were happy to help and would contact us the next day which they did. I explained to them that there has been multiple complaints about that model and that this was a defect and I would hope they could help my son with the cost of the overhaul. The second person I talked to told me that the most they could help was the $1,500 from the dealership like they were involved which this was already offered from the lot where we bought the car. I then asked for the supervisor whose name is Roy. I told him that I have never heard of a car with 66,000 miles going through 7 quarts of oil in 4,000 miles and especially a high-end car. The bottom line is he said there’s nothing he could do about it. I realized that there is probably nothing that can be done but I am in customer service for a large company and cant believe that they offered no help especially with social media nowadays.

2014 Cadillac CTS trunk issue - Trunk doesnt open at random times. Dealer in Vero Beach, Fl has been unable to solve the issue. I cant trust the car. Would never buy another Cadillac. Two times I was unable to retrieve my golf clubs and unable to play and missed my tee times. I will never put groceries in the trunk.

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver’s rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear’s regulator was also replaced on 1/22/12. This would almost be funny if it wasnt so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillacs commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the canned response: “off warranty, too old and too many miles for us to be concerned with.” Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

The CUE system on my 2019 CTS is broke and the dealer tells me that they are unable to fix it!! The door locks dont unlock until my keys are in my hand! The navigation comes in and out, the radio comes in and out, the screen goes totally blank...black. Nothing!!! They wont or cant fix it, the salesman saw the problems and he went to the President Jeff Brown and he wont do anything. He told him to tell me to buy a new car!!!! I tried to call Mr Brown a few times. I left messages on his voice mail and he wont get back to me. The car isnt even a year old yet and I have a black screen where my CUE is to be. They wont even try to fix it and they wont do anything to help me. I highly suggest no one go to the Mentor Ohio Classic Cadillac!!! There are other Cadillac dealers that will treat their customers with respect!!

The CTS is a large car that handles adroitly, quietly and with some spunk, even if it only has a 2.0 Turbo. It does require Premium fuel, but I get ~ 22 mpg driving mostly around town and > 30 mpg on the highway. P.S. It also has pizzaz styling!!!

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

I own a 2009 Cadillac CTS-V. In 2014, I received a bulletin from GM that a bearing in the supercharger could go bad and ultimately seize the engine. The letter went on to say they extended coverage for this problem for 10 years or 120K miles. The letter instructed me to listen for a rattling noise when the car was at idle. It expressly said in the letter, not to bring the car for service unless you hear the noise. At my next service, I asked if the car had the problem - they said No, that is the injectors you are hearing.The next time the car went for service was 130,000 miles. I never heard a rattling noise, but the car was diagnosed with the problem. It will cost me $3,250 to fix. This is just after pouring over $6,000 into the car (new rear-end, etc.). I called customer care and explained that the letter said not to bring the car in unless I heard the noise. This was a known problem that GM was aware of - I did as they instructed and now I am facing a $3,250 bill. I realize the car is over the mileage limit (despite being well within the 10 year extended coverage for this issue), so I asked if they would consider paying half. I further explained that I am an owner of three GM vehicles and was in the market to replace one. They just said No.

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

I purchased my 2013 ATS in 2013 and had nothing but trouble with my cue system, blinking off and on and now it totally went, frozen up, and am not paying $1500.00 to have a known problem by G.M. TO HAVE IT REPAIRED. This was my first Cadillac and my last, my next new vehicle which will be in one year will be a KIA.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

I bought a 2014 Cadillac in early 2017, fresh off of a 2 year lease with just under 17,000 miles on it. It was my dream to own a Cadillac so I finally took the plunge. Ive lovingly babied it, its literally been used only for trips as I work from home. 18 months later, the CUE is out at a cost of $1500 and something about some hub things that wear out in the front causing the car to sound like it is revving all the time. Total cost to get my barely 3 year old car with 37000 miles on it fixed? $2800. Im getting it fixed and going to trade it in on a Kia. Sorry Cadillac, my family has been GM for 4 generations, but Im done. I wish I had read the reviews on the CUEs and GMs lack of response to their failure before my purchase.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

I have a 2013 Cadillac ATS and my CUE has been replaced probably 10 times. There were a couple of times it was replaced over again in the same month. Of course my car is not under warranty anymore but shortly after the last replacement my warranty expired and only choice I had was to pay out of pocket. The cost is no less than $1200. Cadillac needs to have a lawsuit placed against them including all of their used to be loyal customers that are experiencing the CUE issue. I will never buy another Cadillac... GM has no integrity. I can’t even listen to music in my car now because I had my battery replaced which of course resets all of your settings so my radio just makes the static noise because I can’t touch the screen to put in on an actual station. I HATE CADILLAC.

2006 CTS - This is the very first Cadillac I have ever own. Nothing problems with this car. The transmission coolant lines blew out of the radiator causing transmission fluid to shoot over the road and white smoke came back. This car is a disaster and everything falls apart - the rear differential bushing excellent quick.

Cadillac had a few styles to choose from sedan, sub, etc... The options and abilities are the best way Cadillac varies from other vehicles. Their design clearly demonstrates superior vision in luxury automobiles. The car I bought looks very modern, but classy. Its very roomy and comfortably sits 4 men for trips across the state. It is not a boat like the old Cadillacs, but still is very comfortable to travel in. It looks best in black in my opinion and the interior is beautiful. There are so many options to personalize Cadillacs. Obviously you can pick the body style that fits the look that you want. Then you can choose from a variety of colors and interior options that are not available in most other vehicles.

We own a Cadillac CTS and had it in the shop to have a Throttle Body (part no. 9128412), Connector (part no. 15306420) and Seal (part no. 90412566) replaced. We paid $1,425.82 on 31MAR2011 to GREEN BUICK GMC (who we stopped going to because of other misdealings, i.e., they attempted to cheat us on the cost of replacing the trunk struts (They wanted $400 when the parts INSTALLED only cost us $77 at a competitor). NOW this Cadillac CTS is LuJacks of Davenport Iowa and their $130/hr diagnosis machine indicates that the THROTTLE BODY etc needs to be replaced, AGAIN!???I called GM and they refused to let me speak with Mary Barra, CEO or her executive offices. I spoke with a number of do nothings and unfortunates there. They assigned THREE (3) different case/file numbers (** then **, then again today: **). They keep putting this off. I want them to pick up the bill, pay for the repairs, etc. I should NOT have to be put through the inconvenience of being without my car for another two weeks for the exact SAME problem I already paid for three years ago. This is INFERIOR QUALITY products, aka PLANNED OBSOLESCENCE aka Quality Control aka Marketing aka Criminal Conduct aka Business As Usual at GM. This is WRONG to do people this way. They need to be held accountable. Call 855-880-1500 and let them know.

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

Exhaust noise: I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears, it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer, and they hear it also. They took another 2012 CTS, and it does the same thing. I got a case number from GM. They told me there was nothing they could do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, and GM knows about it and will not do anything. What do I need to do to get some results? I did not buy a new $45,000.00 car to have something that sounds like it is falling apart. I am not bad-mouthing the dealer, they have done everything they can at this time. Have you heard of this? According to GM, all CTSs might do this? Im trying to find anyone who can tell GM how to fix this. Thank you.

Purchased Cadillac SRX, March 15, 2014 from Valley Cadillac; 3100 Winton Road South, Rochester NY 14623. We took possession of the Cadillac SRX March 17, 2014 from Valley Cadillac. Problems start at 3.5 months of ownership: End of June 2014/Beginning of July 2014 rattle noises heard from the back of the car when going over any uneven pavement, potholes, turns, entering and exiting the driveway. Depending on speed and the amount the vehicle flexes determines how soft or loud the noise is. Its not always consistent either. Thought it was the storage cover took out noises still heard. Sat in the back seat while partner drove and thought maybe it was the plastic around the glass tailgate since it looked broken at the seam. After a few weeks of listening to the noise, I decided to bring into the dealership. July 17th: After hours drop at Valley Cadillac.July 18th: I left a note for the Service Rep to look at the plastic around the glass of the lift gate since it appeared broken to me and to drive the car to listen for the noise. Maybe it was the broken plastic making the noise (?) July 18th: Service Rep called that afternoon and told me I could pick up the car. Service Rep explained the problem was the liftgate wedges making the noise. They tried to lubricate and adjust the wedges but it didnt work so they replaced the tailgate/liftgate wedges and test drove the car. They said it was fixed. The minute I drove out of the parking spot at the dealership I heard the noise. I went into talk with the Service Rep and he had the mechanic that worked on the car come out to talk with me. Since the wedges didnt appear to fix the problem, I asked if he looked at the plastic around the liftgate window. He said no. I climbed into the back and showed him the broken piece and wondered if that was the problem. He wasnt sure since the wedges are known to be the culprit. I scheduled another service visit the following week.July 22nd: After hours drop at Valley Cadillac. July 23rd: They kept the car till July 25th. They said a plastic part of the tailgate had not been delivered and would it be ok for them to keep another day. I agreed. July 25th: They said they fixed the problem. They replaced the plastic on the liftgate. They replaced the liftgate actuator since it was leaking hydraulic fluid. Replaced a lift gate strut since they said the trunk support was leaking and was weak. I picked the car up. On my drive home, the car started making the noise again. When I got home, I opened the tailgate and found that the plastic that was broken around the liftgate window was secured together as if glued (This must have been the plastic piece they fixed). The interior fabric header on the left and right side was frayed away from the tailgate rubber gasket and the interior left side plastic panel wasnt attached to the metal frame. I called the Service Rep and told him the noise was a little better but not fixed. I told him about the frayed fabric and plastic piece not attached. He was very sorry as he did not inspect the car before I picked it up since the Service Rep was busy with another customer when I arrived. Not an issue. I asked the Service Rep to have a loaner car brought to my house and they can take the SRX and I can drive them around in the SRX to hear the noise and show them the interior parts not attached. Service Rep agreed. July 29th: Mechanic came to my home with the loaner car. I showed him the interior pieces that were not attached and he explained that he had to take various pieces apart to make the last repairs and had difficulty putting them back together. We rode around in the car and the Mechanic heard the noise coming from the back of the car. He said there were 10 other vehicles in the shop with the same problem. He was working with another Mechanic to try and fix the problem since GM didnt have a recommended fix. Mechanic left with my car to take back to the dealership. July 30th: Get a call from the Service Rep asking if I ever had a problem with the front passenger window not going up. I said no. He said they are unable to get the window up and will have to fix it. July 31st: The Mechanic dropped the SRX off at my home and explained what they did. He explained that the front passenger window had been adjusted and was working properly. He opened the lift gate and showed me that all the interior plastic pieces and the fabric header were repaired. The wedges and liftgate striker were shimmed and re-adjusted. I pushed the button to lower the liftgate and just as it was about to close and lock, it popped open on its own. The Mechanic said he had opened and closed the liftgate 20 times at the shop without a problem. We were able to get the liftgate shut by holding the liftgate down so it would open up on its own. We drove around the neighborhood and I thought it was better but as soon as I turned up my drive, it made a noise. I called the Service Rep and told him it wasnt fixed. I had to keep the SRX as we were going away and needed to use the car. August 1st: On a weekend trip. Had to drive to Maryland and listen to the music pretty loud since the noise in the back is unbelievably annoying. We reached our destination and dropped bags at hotel lobby. My partner pushed the liftgate close button from the driver door and started to drive away. I forgot to tell him the gate might not shut and sure enough it opened on him. He tried several times to get it shut and finally it closed by pushing down on it. (What is the point of having an auto liftgate if you have to hold it down to get it to close). August 5th: Dropped the SRX off at Valley Cadillac in an attempt to fix the noise problem again and liftgate not staying shut. A GM representative was at Valley Cadillac and our Service Rep showed him the car and explained what was going on. The GM rep said that the tailgate/liftgate noise was a known problem with the Cadillac SRX. That its a design flaw and there is no fix for it since it doesnt happen on every SRX. Valley Cadillac had a case number generated with GM since this was an apparent problem. The liftgate close switch was replaced maybe due to corrosion in the switch that made the tailgate go up on its own. I also had them do an oil change and tire rotation since we were leaving to go out of town for the week. August 6th: The car was ready to be picked up but I didnt pick up till the 7th since we didnt have time to get it until then. August 7th: I met with the Service Manager who told me he would elevate the issue to the District Manager and that the District Manager would call me. The Service Manager explained it is a problem with the SRX and that there is another individual that is having the same issues. Others that have had the issue had been fixed or have chosen to ignore it.August 8th: On my way to work the Engine light came on. I called our Service Rep. The Service Rep said to bring it in since I was leaving to go out of town at 12 noon that day. I went to the dealership. I waited for the car and the Service Rep told me it was an actuator in the emissions that had gone bad but it was replaceable. Upon leaving the Service Rep told me that the actuator wasnt broke but that it was a hose that was disconnected, probably from when the car was manufactured. At this time, I told the Service Rep that I had been patient but that I was losing my patience. He told me that he understands the car makes noises and that a luxury car such as this should not make them. He also stated that most people can ignore the noise but understands I am more sensitive to it, as he would be too. Seriously??? The car is a $47,000.00 piece of junk.August 9th: Upon arriving at our vacation destination, the front passenger side window would not go up. I called the dealership but service was closed. I called our sales rep and left a not so nice message on his voice mail. He did call us back and suggested we take the car to the nearest dealership (which was 1.5 hours away) we explained we were on vacation so we had the car towed to the dealership. We couldnt pick the car up until that Thursday 8/14 so we didnt have a car for 4 days while on vacation. August 15th: I called the Service Manager to tell him the District Manager never called me. August 18th: The District Manager finally called and I explained to him what I wanted. I want my down payment back and you take this car and cancel my lease.August 21st: Our sales rep calls and tells us we can come to the dealership and pick out any new Cadillac. I told him I didnt want another Cadillac. If I wanted another Cadillac sedan, I would have bought one in the first place and I dont trust the SRX enough to want to ever drive another one. August 22nd: I spoke with the District Manager and told him I was very unsatisfied. I explained again what I wanted. He acted like I never told him that. August 25th: The District Manager said he escalated this matter to his Regional Manager. I asked for his name and contact information and I was told the Regional Manager doesnt deal with the customer. At this point, I called the Executive branch at GM and a case number was generated with one of the customer service reps. September 5th we take a weekend trip to visit friends in PA. We arrived at their house, close the tailgate and it pops open again! 3 times! So I call the customer service rep at the executive branch so she can make a note of it in the case file. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision. We leave the car in the garage and dont drive it unless we have too. At this point we are wasting money on a car with known problems and problems that just appear out of nowhere. Valley Cadillac has written this off as GMs problem and GM is doing nothing to make this car go away. We need help! In Summary: Tailgate/Liftgate makes noises that sound as if the gate is not shut or the vehicle is not structurally sound. GM knows of the problem but wont fix it and tells us we just have to live with it. In for service 4 times for the same issue. Tailgate /Liftgate doesnt always shut automatically without having to hold it shut. Front Passenger Winder is fixed??? Will it break again?? The dealership has shoddy at best workmanship. Poor vehicle quality = poor resale. I would never be able to get rid of this vehicle on my own. GM does not care that every day they dont make a decision to take this vehicle back its costing me money. All we want is our down payment of $2800.00, return the vehicle and rip up the lease. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision.

Cadillac has a great selection of models from mid-sized, full-sized and SUV vehicles to fit any need with top-notch quality. The current line-up can compete with the luxury vehicle offerings from domestic and foreign car manufacturers. The interiors are luxurious and the exterior has interesting styling with many modern concept cues. The higher-end models have spacious seating and cargo. The options that come standard are decent and the fit and finish is well worth the price paid. I would definitely recommend their offerings over competitors.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

Cars come in varied price ranges, sizes and looks. Its Perfect for any type of driver or family size from single to large multiple child families. Luxury options include deluxe seats with power controls, heating, cooling, lumbar and more. Dash controls include additional components on the steering wheel so you dont have to remove your hands from it while driving. Upgraded stereo systems include Bose surround sound, CD changers, mp3, Bluetooth, video, GPS and more. Additional controls in the rear of the vehicle for passengers makes it easy for multiple passengers to watch/listen to different levels or videos. Depending on the vehicle chosen, seating arrangements range from 2 passengers in the coupe to 9 passengers in the extended escalade. Removable 3rd row seating also accommodates pets or storage.

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.

Cadillac CTS 2015, I bought it new in September 2015 and I have had more problems with the cue, phone will not charge, on star not working, this model is a piece of junk!!! Cadillac/ GMC SHOULD BE ASHAME OF IT. This car now has only 4143 miles and I afraid to drive on a long trip, now thats very sad!

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

Do not ever buy a Cadillac. I am on my second SRX, the first was totaled and was the standard model 2011. I upgraded to a 2015 and was excited about the luxury features. Heritage Cadillac in Cobb County sold me a vehicle with a frozen CUE screen and luckily I caught it and they replaced it immediately the day after I drove it off the lot. Then I slowly realized my headlights werent working properly over the following months. They seemed too dim but they were on. Finally after the second time somebody almost hit me at night I knew something was amiss. I googled and sure enough, lawsuits and complaints! I will never buy another GM car and I am beyond disgusted that a dealership would knowingly sell me a car with faulty parts without disclosing the information beforehand! I cannot WAIT to get in on this headlight class action lawsuit! Buyer Beware! Once GM agrees to pay for these lights Im getting them fixed and trading it in for a Mercedes!

Its a BMW with nice big wheels, a good engine, runs 15 miles, has nice beautiful windows. Gas is good. It runs really fast with a high speed limit. It is the color red with some white in it. Red cars are the best. Has a nice big stereo. However, it will need a lot of work like nicer, better, big wheels, more windows, and a different color would be nice and a better stereo, long distance and more miles. The miles could be better with more room for a bigger family. But the capacity of this car is good. It was really good experience.

Cadillac has the Escalade for those who like the extra room. They have the XT5 Crossover for those who want room, class, and style. They also have the coupe for those who is responsible but also having a fun side. Smart with the body shape. Sharp with the wheels and styling with the inside and outside looks. The car also include extra such as leather seats, a chrome grill, and tint on the window. The back is extra roomy. The passenger seat can both recline and go up and down. If you are tall, short, or big bone you can always adjust the seat to fit your size. You can get it how you want to. The only downside is the pricing. If you is willing to pay you can have a comfortable styling car. You can get a unique color. But Im very happy with choice.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. Thats 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department. Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because its showing aligned but it is shredding the tires.We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They wont take the car back. Even though it obviously is a LEMON!Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WONT BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! Its obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

I recently bought a USED Escalade, but I was smart enough to buy a warranty. Unfortunately, after 3,000 miles, the check engine light came on and it had low oil pressure due to worn cam bearings. When I brought it to Cadillac, I found out it happened to also be certified, which was great because not only do I have my warranty, but it is warranties through Cadillac. Now, I know my vehicle has only 53,000 miles on it, but I cant blame Cadillac for this problem. I blame the previous owners for not maintaining this vehicle. I also own an Automotive Service Center, but because of my warranty, I did have to bring it to Cadillac, and there is no way the selling dealer would have known this was going to happen when selling the vehicle.This is why I purchased a warranty. No matter how new a vehicle is, when you buy a used vehicle, you never know how it has been maintained. So for the guy that bought his car in Naperville and drove to Tennessee, you bought a used vehicle. Shame on you for not having it inspected! Yes, they were deceptive, but how can you blame Cadillac. All vehicles, whether they are American or foreign, have their own distinct issues. For instance, Honda Odyssey. I have heard from many of my customer that they had to have their transmissions replaced. Chrysler use to have problems with their transmissions. GM 3.1 liter intake manifolds leak coolant and oil. There is a technical service bulletin in which you have to take the engine out of the Toyota Avalon to change the timing chain and guides at around $4,000.My point is that vehicles are lasting much longer than they ever use to, as they should with all of the technology. The key is to maintaining your vehicle and stay on top of them when they fail. Granted if your vehicle is within 1 to 3 years and there is a serious problem, but come on after 4 to 5 years, things are going to start failing. One of my biggest complaints with the automotive manufacturers, like the gentleman with the broken window stated, is that his glass is on back order. I find that either parts are on 5 to 6 month back order, or in some case, they discontinue parts after 7 to 8 years, sometimes less. Some of the parts are not available aftermarket, which just leads me to believe they just dont want their vehicles to last so you have to purchase a new one.

With barely 60,000 miles on my 2014 SRX, the CUE system began to fail. It started with the bottom middle not being able to be accessed. After a few weeks, the entire touchscreen is inoperable. I took it in for service and was told by my service advisor that it needed replaced. I asked him why - I wanted detailed information as to what was wrong with the screen. He said, I dont know, I only know it needs replaced. Of course, the Gold $3000 Extended Warranty that I purchased from my dealership doesnt cover the CUE system. I was told it would cost $1500 to replace it. He went on to tell me that it is a very common problem with Cadillacs... So much, that the part is out of stock and would be indefinitely. I have owned both BMW and Lexus in past years, and I have never had a problem this costly. I went to Cadillacs website and contacted customer service through email with the details of my complaint and was told that they couldnt do anything. Yes, it is a problem that they are aware of, but since it wasnt a safety issue, they didnt feel they had to remedy the situation. All I can say is, Thanks, Cadillac... You are a class act all the way! Never again will I purchase a Cadillac.

I purchased a 2006 Cadillac CTS in May 2010. Since the purchase, I have had several car repairs resulting in thousands of dollars. I make sure that I receive regular oil changes and follow recommendations for Mobil 1 oil only. I have to purchase approximately 6 to 8 quarts of the oil to add to my engine between oil changes. I had my mechanic assess the vehicle and there are no leaks. The car simply drinks oil. This is quite an expense since an oil change is approximately $100 and a quart of Mobil 1 oil is $10 a quart. This is simply unacceptable. I have read many complaints where people have lost their engines over oil consumption. Its simply not fair to the consumer to have to bear this expense for a product that is supposed to be trusted. In addition to this, I am putting brakes on my vehicle (front and back) twice a year. This is unheard of. There needs to be some accountability and responsibility for the makers of this vehicle.

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

They have all different types of vehicles for different types of people and families. They have the newest features. Everything that makes your commuting more comfortable and easy and the best way to make your car feel like home or office. Upgrades are available to personalize a vehicle to your preferences. If there is a feature you dont need you dont have to have it and make your vehicle more affordable. I have a large family so its important to me to have enough space for everybody and everybodys belongings. My vehicle had enough space for my daughters wheelchair.

I have been really happy with this car make and model (Cadillac SRX). Performance is wonderful, it is great on fuel economy and the price we got it for is superb. Also, the body style is sleek and modern and is a very pretty car that drives like a luxury Sedan more so than a Crossover vehicle. However, since purchasing there have been a few minor maintenance hiccups. Nevertheless, I love this car the most of all cars I have ever owned.

The Cadillac brand offers a variety of vehicles. I went with the SRS & I absolutely love it. They have a range from sports car to large SUV. If youre in the market for a luxury vehicle without the luxury price tag, Cadillac is the car for you. The Cadillac I purchased came with all the bells and whistles. Theres an out of this world sound system that will blow you away. They have automatic heated seats for your comfort. I was able to upgrade to the features I wanted without a hefty price tag. The sound system and navigation have to be the best in any automobile. Upgrading to automatic everything was well worth it. Since we purchased a Sedan we did miss out on the extra room an SUV would afford. However since were a family of four and the room is just enough to be comfortable.

Great aesthetic and styling. Excellent road manors, handling, and ride. Very solid power deliver and road control in harsh weather. Excellent interior with comfortable fit and crafting. Rotten reliability. Official Cadillac Certified repair is a joke and a complete scam. Leaking sun roof. Issues with alternators and electrical. A lot of recalls. Overall, love the car but hate the service department and always worry about how long until something else breaks.

I have owned 5 Cadillacs in the past and have been driving them from 1996 on. The last GM vehicles a 2015 GMC Canyon (shifting issues, Recalls), 2017 GMC Sierra Denali HD Duramax (headliner rattle, faulty fuel cap, recalls,) and our 2014 Cadillac ATS (recalls, broken rims, rear differential vibration and leak, and now a shattered CUE Screen at 36971 miles. I am glad someone FORCES GM to fix the known safety issues through recalls, but the only recourse on the non safety GM KNOWN PROBLEMS is simply not to buy GM products. And as far as Cadillac goes, that recourse seems to be working as seen in the decline in Cadillac sales over the years. I just cannot understand who at GM is setting policy of not fixing known defects while at the same time advertise family and loyalty.

My experience with this car is becoming a nightmare. How could a high priced car have so many problems. I did my oil changes as required and car maintenance and now the engine is gone up. How could this happen, I need help with repairs from General Motors are a total refund for repairs. How do I get in contact with GM for help and answers? Car was bought used in 2015, it only had one owner and I had the Carfax report and service details.

I bought my 2013 SRX used at a reputable dealership in August 2016. It had 39,000 miles, one owner, and a clean Carfax. I was in love! During the signing of paperwork, the finance manager asked me about the extended warranty and explained to me that I might want it because it was already used, but my choice of course. I am SOOO glad I took it because it has saved me twice already! In August 2017, I had to extensive work done to the transmission. I was without my car for 2 weeks while that problem was solved. In February 2018, just 6 months later, I was on my way out of town. I pulled out from a stoplight, accelerated to 45 and all heck broke loose. I heard a bang and felt like I had run over something. Every light on the instrument panel turned on, I lost power steering, brakes, and the engine was knocking. I managed to steer it to a median where it completely died on me. I called OnStar, got it towed to the dealership, and waited to hear what was wrong. Four days later, I am told that it dropped a valve and I would need a whole new engine. It only has 54,000 miles!!! Is this the kind of shotty product that Cadillac is putting out now? I am beyond frustrated! If it wasnt for the additional warranty that I purchased, I would be without a car because I couldnt afford the cost of a new engine. I do not understand how a company that is supposed to have this great reputation is now putting out vehicles of such poor quality. The customer service with Cadillac is awful as well. You cant get anyone to answer a question in a straightforward way. This was my first and last Cadillac. I love the car, but I cannot have this stress or an unreliable vehicle transporting my family.

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.

I bought a car from our agency in Dubai Liberty. They sell GM Motors cars. I bought a Cadillac CTS 2011 V6. In the beginning, the car is great and without any problem. It’s the best car I ever drove in my life and I gave it as a gift for my wife. She was more than happy to have a CTS. She drove it till the first service. We took it to the service in Dubai (Garhood branch). After the service by 3 weeks, we were coming from Abu Dhabi to Dubai and driving at normal speed of 130 km/h, then suddenly the we heard a bomb sound and a smoke coming from the engine. Thank God we stopped and no one crashed us from back. The street was full of oil from the damaged engine. We called the street help and then we took the car to the service at Garhood branch in Dubai. And after a day they called us and said, “Sorry, the engine is damaged. We will send an approval to GM mother company to change the engine. But we don’t want to repair it because it wasn’t our mistake.” The car must be changed and they ignored me. Kindly support me in this.

Cadillacs are the brand of many centuries, with lots of power, stability, accommodation, etc. Cadillac has so many models I cant even name, but they have great cars (selections) to choose from. Various upgrades of the Cadillac brands vary from which make and model you choose to drive, or maybe even just test drive, cause when you step foot into one, then the adrenaline rush varies by what you would want in any brand of this great, longtime brand, with lots of media speculation. The brands passenger capacity has the most capacity in the great Cadillac Escalade, so it all varies with the model you would ask for, you have to know what you want in this great company of cars, so the choice is yours, SUV or regular. The distinct appearance of a Cadillac goes to show you quality arithmetic, in every make and model of a Cadillac, especially Cadillac CTSs, in which I believe is 2015s best model on Cadillacs behalf... so there you have it--integrity with just about any Cadillac model, new or old. So go out and buy a new or used model today.

What they had then and what they have now are different. A Cadillac no matter what model is a prime car at that time and very dependable. You cant go wrong with one. This was my 1st car in 1962. It had a sleek body style with sort of mud flaps called wings which clipped on the back tires. It had everything the cadillac had to offer. Radio, heat, air which was about it back then. The car had both a front and a back full bench seat that would ride 6 to 8, very comfortable and has plenty of leg room.

I really like the Cadillac brand of cars. They have a variety of luxury and appealing new cars to choose from and also for upgrades. They offer a variety of cars from small to full-sized and SUVs. Very stylish, classy and nice looking cars. The passenger capacity is good. The vehicles are very spacious and they have plenty of room for a lot of passengers. Its good for family and friends. I would definitely recommend. Its a good car to drive.

My 2016 Cadillac ATS is presently at the dealership being tested for a jerky transmission ride--they apparently cant find anything wrong with it! When placed in Drive, it is not a smooth transmission but when I disengage the stop-engine feature it is a little better but not much. Ironically you have to DISENGAGE the stop engine feature on the car since the default is always ON! Ive driven GM cars, including Cadillac for 50 years and this is the most disconcerting ride of any car Ive owned. Curious if others are experiencing this same difficulty?

Cadillac SRX 2011 - The check engine light has come on 5x in the last 2 months. Each time the dealer says it is the same code some type of transmission sensor. Had it at the dealer Thursday & light came on Saturday. Rattle in front of car & dealer said cant find anything. This is the performance collection & sometimes it shifts like it is in the performance mode when it is not. First & last experience with a Cadillac. It only has 49,000 miles & I have had more issues with this car than any other car I have owned.

For a top end luxury car, this vehicle had numerous problems, including drivetrain, cosmetics, and more. Additionally, value decreased rapidly. A positive, Cadillac did repair everything, no questions asked, while under warranty.

Poorest customer service I have ever received. Totally not helpful and not there to meet customers needs or satisfaction. After waiting for my Escalade for 4 months with a issue with the transmission, on the third time around picking my vehicle up the engine blew at 60000 miles 10 miles from the dealership and transmission still not fixed. Four months later vehicle was returned, after a new engine and still has transmission issues, touch screen is bad, cruise control not working and drivers assist warning on. I had to fight for a loaner for warranty work! Which was given a equinox, nowhere in comparison for 3.5 months. Was told by Cadillac was basically my problem to deal w the dealership and I could go rent a vehicle to meet my familys need of a 7 passenger vehicle but would only reimburse 42 dollars a day for a week only.I also was told by one of their customer car advisors that it was basically my problem and if they were to have the same issues she would be in the same shape. Total lie. Payment reimbursement was discussed then denied after I had to do all the grunt work to get the warranty work order and submit for which they had multiple contacts with the dealership and were well aware what was going on. Worst experience ever and will not own another Cadillac in my lifetime. Would highly not recommend buying a Cadillac. They are junk and way overpriced. Encountered multiple people with the same transmission issues along with GM has a class action lawsuit against them for the transmission problem my vehicle has/had. I got rid of it ASAP!

I have a 2006 Cadillac SRX. Its been a bottomless pit for ongoing repairs... Purchased with under 40K miles ... problems started immediately Within a month, CD player started not functioning properly (has Nav). Brought to the dealer. Repair: R + R head unit... cost $2500 + labor $2500...? You can buy a hell of a home stereo for a lot less!! All it needed was to have the laser aligned and it was replaced with some other unit from Cadillac (remember R & R no actual fixing here) so someone else has my used $2500 player that probably took about 2 minutes to realign the laser... What was I expecting for $2500?Very quickly found that the car uses a quart of oil about every 1000... Do you want to hear what the Cadillac tech told me when I asked him what should I do? He said, I recommend keeping a case of oil in the back - nice. The cars original sticker was $55K. The steering rack at 40K started to leak... R & R 1000 bucks later... brought home. Next morning, the AC Delco unit they put in leaked worse. They replaced it... Does that mean it was free?At 60K, the right front wheel bearings at $450. I cant tell you how many times Ive had to replace the right front directional at $125. Now I use my fist with a good glove and bash the directional and at least for a while it comes back on (Cadillac glove) - saves a few $100 every year. About 80K, the left front wheel bearing replaced... another $450 repair. Did you know some places on the road get almost $10 for a quart of synthetic Mobil One? Is that synthetic or pathetic? I lost track of how many quarts Ive added in 4 years...I actually had a pretty good stretch for awhile until last week... just turned 100k... Seems the timing chain loosened up, slipped a couple of teeth, valve spring broke, bent a valve and put a hole in the valve cover. $55K and the motor cant go 100K without detonating... As I write, the motor is apart waiting for GM parts (Please...cant we use some aftermarket parts instead?) This bill ought to be a whopper! Ive spent more money on this car for maintenance than the last 10 cars I have owned. Buy American? Buy GM? NEVER AGAIN.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

I purchased a 2004 Cadillac SRX with 98000 miles on it! It has no AC and since Ive had it Ive had nothing but problems. I check the computer and ran my codes and it came back for massive air flow sensor, throttle body position sensor, and traction control sensor. I replaced everything but the traction control sensor and Im still having the same problem! It has a rough idle from time to time where the motor will say reduced engine power and the car will rough idle and cut off so then I would have to put it in neutral or stop or park and turn the car off and turn it back on. Traffic control Would go off all but the check engine light will still be on. Sometime to check engine light will stay off and a run just fine but then when Im traveling down the road both lights Would come on and the car Would shut off. Really really really dangerous. Can anybody tell me what the problem is with the car????

I switch from a Lincoln MKX to this Cadillac. I am very impressed with it. The Cadillac is a bit smaller but has nearly as much interior room and is more comfortable. Driving is better as you can see better, is a better ride and has better power plus better gas mileage.

I purchased a Cadillac ATS in April 2014. Within one month it developed an extreme odor from the ventilation system. Went to the dealer in July 2014. They minimized the odor, it returned with a vengeance. In July I had my 4th visited where they implemented a Service Bulletin for the odor. Apparently there are many people with stinky Cadillacs. Within 2 weeks the odor returned worse than ever. I called the dealer and they advised they would contact Cadillac Engineering. I wrote to Cadillac who sounded sympathetic, but no real response for a remedy to my extreme problem. The problem comes from mold forming in the ventilation system. I am concerned about potential health issues as the air is very bad. Has anyone else had the same problem where Cadillac made a successful repair?

I purchased brand new Cadillac Xts in 2016, after being a proud cadillac owner if several prior vehicles. From day one, this car has been a nightmare! When it was delivered the paint was messed up and it took so long to repair I made my first payment before I received the vehicle (paint still not perfect). It was so bad a cadillac rep had to come view it. My car since day one has occasionally shook when being crunk. The check engine light would immediately pop on, but when car was restarted it would go away. I was told several times by the dealership that they could only fix it if the check engine light stayed on.There were other issues as well, We were told by the General Manager not to worry. Cadillac would do a buyback and gives us 10% off of msrp of a new Cadillac. The dealership has since closed, getting Cadillac to do the right thing seems to be a nightmare! We have been dedicated Cadillac owners and never had a prior issue, this is extremely disappointing!

Love my car but hate the radio or cue system. From the first year we bought this car the screen on the radio would freeze up. But after a day or so it would be ok again. Not sure why it would work again but happy it was working. Then this past month it froze up and we have tried everything to fix it. Just called the local Cadillac dealer and they said it is common but my warranty is out and it could cost anywhere between 1500.00-2200.00, yikes!!! There should be a recall on this radio system because I have read many reviews this past month while trying to figure out why mine wasnt working.

Im lucky to have this car. Its a regular sedan - two in the front and two in the back. It looks great and the design is top notch. Its attractive and sleek. I get compliments from other people, too. I cant complain. There are other cars with more seats and they have all kinds of sedans and crossovers to choose from. And there are different versions of these cars. If you have the money you can upgrade to make the car flashier but its expensive. You can go from the Cadillac CTS to the coupe.

My 2015 CTS had the Que radio go out 6 months ago. It went out again 2 weeks ago. Today they (it was on back order) replaced the radio. To my dismay as I leave the dealership and start driving I notice the display went out again. I called the service advisor and he’s trying to tell me that something is interfering w/ the power of the car. He says it had to be my radar detector. What a bunch of crap. He also said bring it in but if the radio is out again they will not replace it. What kinda crap is that.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

Cadillac ats 2013 - Vehicle makes loud clunking noise when in drive and at a stop. Feels as if engine is shaking. For 50,000 miles and engine noises to appear seems as if Cadillac is a rip off. The worst, the dealer doesnt help unless you pay for them to diagnose what is so loud and clear. GM needs to get their crap together. Cadillac vehicles are beautiful, but will become ugly to an owner that has to spend so much money on an issue that is obviously from the maker. How do you expect to compete with BMW?

2013 Cadillac ATS, CUE unresponsive to touch. Same issue like all Cadillac models from 2013-2017, my infotainment screen doesnt respond to touch anymore. I cant even turn off the A/C. Such nice vehicles with terrible cheap materials. I did a horrible mistake in switching from Lincoln to Cadillac. At least Ford uses better materials and their technology does not fail as much as GM does.

I really like this brand because of how many vehicles there are. It looks amazing, slender and well built. I like all of the features this brand has. There are a lot of upgrades for this brand and I can make it one of the coolest cars ever. I can personalize it any way I can. It can fit a lot of people in this car, my entire family. I just love this brand of car for its passenger capacity.

I purchased a Cadillac SRX and was very excited at the time. Little did I know I was fixing to have regrets. Cadillac used to have a great reputation but not anymore. I have a car that only has 49000 miles. Bought it brand new and its been in service dept 3 times each time for a week for their poor craftsmanship. They could care less how long you go without a vehicle. Will not provide a loaner. I know friends with a Lexus, BMW get loaners and treated like they care. The problem is Cadillacs faulty design in the sunroof water cant drain properly so it runs into the car shorting out electrical. This happened not once but twice. Now I cant see at night unless my lights are on bright because of anther faulty design. Headlight covers retain moisture and become faded and cloudy. A class action lawsuit is ongoing but they are telling me I have to pay $1000 out of my pocket. I dont Think so. When I wreck because of this a lawsuit will be placed on Cadillac. They cant pick and choose who they will take care of. As Im typing this my car sits in the service dept while they dont care. Johnson motor co wont even call back. I may as well bought a cheap piece of **. It wouldnt have been any worse but better. I wouldnt have paid as much to be SCREWED!

For years now my 2002 Cadillac STS have had vibration at highway speed specifically from 64 to 72 miles an hour. I gave up fixing this problem after many trials and errors and finding out that its a common defect with many Cadillacs. They do not want to admit this is a defect, shame on them. Its because of this that Im really having backaches.

I purchased a 2013 Cadillac ATS in November 2012 and it has been in the shop twice since I purchased the vehicle. The first time was for four (4) days and the second time for 11 days. The service department has informed me on both occasions that they found the problem and are fixing it, but this time what they thought was the problem and fixed was not the problem. They got another part in hopes of resolving the situation.

Bought a 2015 Escalade in August 2014. Ever since then I have had nothing but problems. Had taken my car in for a vibration when I reached 70mph. Each time I had to pay out of pocket because they thought my tires needed to be balanced. The problem was still not fixed. The third time I complained and mentioned I do not feel comfortable driving the vehicle while we go out of state and demanded that they figure it out because its not the tires needing to be balanced. They fixed the problem but less than a week later, my vehicle is not blowing any cold air. I live in South Texas and it gets hot here and needless to say I also have a 2 year old who I will not put in that hot vehicle even with the windows rolled down. I brought my vehicle the day I notice the ac was out and they couldnt even look at it. Much less they didnt have any loaners to provide.I have had the worst experience with Cadillac and I will never buy another one. Also, not even having a vehicle to provide for the meantime is disappointing. I paid cash for this vehicle and they could care less if you dont have ac. I left a message to my service tech and havent received a callback. I will be trading my vehicle in for a more liable one, because not only is this an inconvenience, but I didnt pay 80k for my vehicle to give me these problems. Forgot to mention, I never even heard from the service manager or GM. If I knew a customer is having all these problems, I would make sure their needs were met. Thank you Cadillac. The only helpful person is my sales representative who doesnt have much say when it comes to service.

I have a 2015 Cadillac CTS and it’s been nothing but problems once I passed 65,000. The rear differential began to go out around this time. Also the CUE in dash screen began to crack internally around 74,000 miles. Both are very expensive items to replace. Cadillac only offered to pay for 40% of my differential repairs even though the differential began to go out under warranty. Also the CUE screen is no longer under warranty. This is my first car where I need to have 2 major repairs and the car is under 100,000 miles. SMH.

There is a lot of different models of Cadillac. They are nice cars... Prestigious and luxurious. What more can I say? Its a 1991 Cadillac Sedan DeVille in mint condition that doesnt need personalization. It is a full size car with a split bench front seat, and can hold six passengers. It is a classic that commands attention wherever I go. The gas station or supermarket people approach me to admire it.

GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

Bought a 2011. After 3 months one headlight went out. Had water condensation inside. 1500.00 to replace whole seal and light. Now I have had car 18 months the other headlight did the same. Call Cadillac Corporate. They acted like they had never heard of this. There 100s of complaints about this online. They were no help. No discount to help. Nothing. Dont buy a Cadillac. Seems like they are not the car they use to be!

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

We have a 2014 Cadillac SRX... One of the key fobs went bad. Called our Cadillac dealership (Sunset Cadillac) and was told the cost was $200+.. Took the car in and they said it would have to be programmed, still no mention of extra charge for programming. Got the bill and the total was $447.74. Was not told the programming was extra!! $155.00 for programming. $35.00 for miscellaneous charge. We could have bought a fob off eBay for $32.00 and had it programmed for the $155.00 and been a whole lot cheaper! But since we thought Cadillac’s pricing included programming we didn’t go this route. I called the dealership the same day and vented my frustration, to no avail. On top of that they kept our old fob, which we were going to keep for the key. Not happy customers. We are in the market for a new vehicle, it will not be a Cadillac...

Do not waste your money on the Cadillac ATS!!! Ive had issues with this car since day one!!! Everything from weather strips not being seated properly to my check engine light going off for the 6th time now for an emission related problem which they cant fix!!! Car only has 14,000 km on it...p2096 code keeps going off!!! Asked for dealer buyback but refuse to cooperate so Ive started the arbitration process...once complete and theyre ordered to buy the car back ILL do business with Ford instead!!! Terrible customer service and lost me as a client!!! Good job GM!!

I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

I was a proud owner of a Cadillac SRX until I had to pay to repair a manufacturer flaw in the transmission. I know that Cadillac is aware of the problem because they made a part to fix it, but thought so little of their customers. They left us the bill to fix it. I will not purchase another car from a company that will leave their mistakes for customers to pay for. I feel I am owed a refund for the repair. Its Cadillacs responsibility to sell a car without defects.

Before I go into my review...I should have known! I am the sucker! GM has a great marketing Dept. Years ago, my dad owned a 2000 Seville DHS Sedan. It had major issues with door actuators and ignition key jamming. Cadillac of Troy charged my dad big money to fix. It never got fixed. I remember the ignition key jamming a week before we sold that car after dad passed away. Our mom had a 1998 Cadillac Eldorado STS 2 door coupe. She hated that car and sold it. Said it was a piece of junk. So after both our parents pass away, what do I do??? I buy me a 2010 Cadillac SRX Performance Edition AWD. A week after I bought it, it rained real hard. I had swimming pools in the driver’s side and passengers side. I bought it used BTW. Researched roof leaks to find out 300,000 of these had the same issuer and there was an ongoing class action suit by people vs the state of California. Didnt help me, I am in Michigan.After I hollered lemon law, the used car dealer finally goes ahead and fixes the roof leak. Took them two months. I get the vehicle back and check engine light goes on. I have a P0017 code, possible bad timing chain. Finally after crying for 4 months, I get the warranty people (GWC Warranty) to finally fix my timing chain. WoooHhhooo!!! Dont get your hopes up too soon, for a week later, I have a P2135 code. Cadillac forums tells me I have a bad TPS sensor, but its better to replace the throttle body for its all built in. I do that.Three days after new throttle body I get a P0442 code. Possible bad purge valve solenoid sensor. Replaced that too. Did it myself. Got the parts online from BOSCH. Didnt feel like renting another car for a week while the warranty people Fixed my Cadillac. A week later I have a P0455 code, EVAP large leak detected. Now I have an appointment with Suburban Cadillac of Ann Arbor tomorrow 11/15/18 for them to run a smoke test to pinpoint what exactly is wrong with my Cadillac. Not fixing it. Mind you just the test, hopefully I go from there. Praying the good Lord shines luck my wait and the darn thing runs trouble and worry free for 1 year. For paying $13,999 USD with a service warranty putting it at $16,000 I was hoping for better reliability than this.