Cadillac offers an excellent variety of models. The color and shape were perfect. The insides were good enough for my kids and their friends. Plenty of room for furniture and others. It has definitely made many changes to its next model and you can see the improvements on the car. And the way their people talked and were polite made me feel like they really wanted to sell me the car that would really help me.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will not cover the repairs. Stay away from Cadillac!

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

New run flat tires installed on 2016 Cadillac. If they get a flat you must buy and install a new tire at a cost of $300.00 plus they cannot be repaired and this is not considered a road hazard defect under warranty description. This is not made known to the buyer as a fact until you get a flat that should cost about $30.00 to repair on all older type tires. The sad part is if you get another flat tire by a nail or anything else you would have to buy another new tire. The car does not come with a spare or tools to change your tire.

I bought a 2009 CTS top of the line model in March of this year 500 miles after I left the dealership the check engine light came on. I put it in Levis Cadillac in Slidell, LA, for two weeks they had it and said that it was a problem with the coolant area of the car and that they had fixed it. Well in two weeks the light came on again, GUESS WHAT, the same problem. OK back to the shop I go, this time it was the end of April and they had the car for (three) weeks. I picked the car up in or on May 20th drove out the service dept. I went 25 miles, THE LIGHT CAME AGAIN !!! So I finished my business in New Orleans, LA and took it back to the Levis Cadillac. They said they would call Cadillac Technical for help. They told them to replace the same parts as before and it should be fixed. It has taken them and Cadillac until yesterday which was JUNE 25TH to so called fix the car. I picked it up at 10:30 - got on the Highway to go to the VA Hospital in New Orleans. NOW THIS IS THE PART I JUST CANT BELIEVE, THE LIGHT CAME ON AGAIN on my way to my doctors appointment. When I got done at the V A I drove straight back to the dealership service department and they said they would be happy to look at but its the same problem, OH MY GOD. Could someone help me out. I bought this Cadillac CTS and have only put 750 miles on it since. The car only has 46,058 miles on it! I feel like a total jerk. Ive owned 5 Cadillacs and I also own a 06 STS4, and I have had all kinds of problems with it. Well I think its time for me to reevaluate my GM LOYALTY. This sucks.......

Cadillacs are a huge investment. They require patience to deal with all the systems in the car and the maintenance not only of these items but also the wear items. All the modern conveniences are great but present a lot of learning plus trail and error. The comfort, power and prestige are all great but come at a cost.

The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.

There are many variations of Cadillac and all of them are premier cars. They are very comfortable to ride in. The car that we own is bright red and it has several added options such as heated seats in the front and the back, a heated steering wheel and back-up sensors. It has a sun roof and a CD player. It has the ability to save the settings for the seat and the pedals for up to two people. Also it has push button start. It has a large interior and has room for two people in the front and three people in the backseat with enough room to be comfortable.

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I’m a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I’ve been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I’ve replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

Its no big surprise that the 3.6 liter is one of the biggest turds in the industry. Another piece of European junk passed off as an American product. Ive been an auto tech for 20 years now and it hurts my heart to see what Cadillac has become. Im not the typical retiree caddy driver either, in fact Im not even 40 yet, but Ive loved Cadillac since I can remember. My dad had a 77 Eldorado when I was a kid and I absolutely loved that car. I know people like to crap on the Northstar, but Ive found that when taken care of, theyre incredibly reliable. I bought an 02 Deville back in 2012 when my son was born. It had 48k on it, and I drove it another 40k without any engine problems at all. Then a couple weeks ago some jerk decided to run a red light and total it out. During my 4 years, the only things I did were a couple wheel bearings, window regulators, a fuel level sensor and a intermediate steering shaft. That car was dead nuts reliable and never gave me a major problem. Now I will say that the 4.6 does not like to be overheated, and it does like to leak oil at the pan gasket. In one of GMs more head up the butt engineering feats, they ran the exhaust directly under the oil pan, so theres no way to drop the pan without engine removal...Brilliant. Now I would recommend the 2000-2005 Devilles because compared to other caddys, theyre inexpensive to fix. After 2005, forget it. Youre talking $1,200 headlight assemblies, bumper removal to change a headlight, cheap peanut brittle dashboard material, a fail prone drive-by-wire throttle system and a slew of TPM issues. Id never buy one. Id also never buy any GM vehicle with the Opel 3.6 liter. Its built in hell, by Satan and his minions. The Camaro also has it...Barf. Any of the newer caddys are electrical nightmares, and theres just something about a turbo charged, 4 banger in a Cadillac that doesnt sit well with me. Cadillacs need a big old V8. I cant justify over $80,000 for a motor thats also in all GMs rental car fodder. Cadillac is no longer the cadillac old timers remember. Theyre trying to compete with BMW and Mercedes, and now theyve succeeded because their products are just as crappy. As a final thought: I loved my Cadillac to death, BUT when I couldnt find another one that was clean enough and not beat to heck, I bought a 2000 Jag XJ8 Vanden Plas with 36k on the clock. What a difference, makes my Cadillacs interior look like and old 80s Mazda. I realized then that for a $60,000 luxury car, the interior was really built like garbage. But overall I did love that car, and I was sad to see her go. I feel for all of you experiencing hatefulness and bad luck with your 3.6s. I tell anyone thinking of buying one to just forget it.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

Ignition switch popped in 2013. I paid over $500.00 for repair. Is GM liable for mine? The dealer repaired it. It had to be replaced.

In April 2006, I purchased Cadillac STS V8, 1G6DC67A760130685/130685, from your Agent in Oman (Oman Technical Establishment). The navigation system was out of date and the TV reception was very poor. We took the car to the agent for repair. Unfortunately, they were not helpful and their reply was unsatisfactory. They told us that the TV reception is poor in all STS model and that they have no solution to it. With regard to the navigation system, they told us that we should pay considerable amount for updating it. The car was returned to us.At the beginning of May 2012, the audio system in the car stopped working. We took it for repair. Unfortunately again, the agency told us that they do not have a technician to repair it. Instead, they would send the car to Dubai to get the audio system repaired there and it would take 3-4 weeks to get it back. We asked if the agent will give us a car for our usage during the period of repair, but they refused. The car was returned to us. Navigation system, TV reception, and audio system are not working in our car. The agent did nothing to get our complaints solved. How can a GM sole agent in the country without a technician to repair the audio system and TV reception?

Do not ever buy a Cadillac. I am on my second SRX, the first was totaled and was the standard model 2011. I upgraded to a 2015 and was excited about the luxury features. Heritage Cadillac in Cobb County sold me a vehicle with a frozen CUE screen and luckily I caught it and they replaced it immediately the day after I drove it off the lot. Then I slowly realized my headlights werent working properly over the following months. They seemed too dim but they were on. Finally after the second time somebody almost hit me at night I knew something was amiss. I googled and sure enough, lawsuits and complaints! I will never buy another GM car and I am beyond disgusted that a dealership would knowingly sell me a car with faulty parts without disclosing the information beforehand! I cannot WAIT to get in on this headlight class action lawsuit! Buyer Beware! Once GM agrees to pay for these lights Im getting them fixed and trading it in for a Mercedes!

Cadillac brings a excellent model. I had no problems with this car for a while because it was just so good of a car. A few distinct features that this car had was the interior. It was a perfect leather, very comfy to relax on and also the car was a very steady car. I painted my car from white to black just to make it look better because I liked the color. The passenger quality is phenomenal. Everyone who got in the car was very relaxed because the seats were perfect and no one gave a negative comment. Cadillac is a really good type of car to own.

I bought a 2014 Cadillac in early 2017, fresh off of a 2 year lease with just under 17,000 miles on it. It was my dream to own a Cadillac so I finally took the plunge. Ive lovingly babied it, its literally been used only for trips as I work from home. 18 months later, the CUE is out at a cost of $1500 and something about some hub things that wear out in the front causing the car to sound like it is revving all the time. Total cost to get my barely 3 year old car with 37000 miles on it fixed? $2800. Im getting it fixed and going to trade it in on a Kia. Sorry Cadillac, my family has been GM for 4 generations, but Im done. I wish I had read the reviews on the CUEs and GMs lack of response to their failure before my purchase.

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

Cadillac offers and includes very unique models. The one I purchased has incredible handling and speed. Its red and black with white stripes. It has black tires and white rims. It also has ornaments and tattoos. It has auto-pilot and TVs inside of it. Its personalization options are unlimited as are all the other cars Ive purchased. Ive upgraded the engine and the tires for a more rounded car. I recommend Cadillacs to all of my family and friends. Its price however is a bit unreasonable. Furthermore, the passenger capacity is not very good. You can only fit 2 people in the car including the driver. Id much rather have a 4 seater car than a 2 seater car. But it was an enjoyable experience.

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on. I really dont know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, its my nightmare car. I will never buy a Cadillac again.

Cadillac puts out a great product that Ive driven for years with no problems. Very comfortable, dependable, and feels like youre sitting in your living room when youre cruising down the road. I have a upper echelon feeling like youre above the rest, that they represent quality in America. They have so many models like the Escalade sporty models two-door and then theres the sedan. My car is an older model and has long front in. Always a button to push to make driving easier and everything is at your fingertips in the trunk, the gas door, the windows, all the lights, comfort control, no hands to telephones. Theres lots of legroom no matter what model you get. Really have to be one of the top line cars.

I had submitted a review in June after having been told by Cadillac that I was SOL regarding the issue I had with the OEM tires on my 2017 XT5. Fortunately, I complained to my dealer and told them I wouldn’t be back after my lease was up. The dealer intervened on my behalf with Cadillac and shockingly, they were successful where I had not been....I received a check for full reimbursement for the Continental tires I replaced the OEM Michelin tires with. According to the lady with the dealership that handles warranty issues, there should not have been an issue with Cadillac refusing my claim as there had been a Bulletin issued regarding the problem with the tires!! So...I have a decision to make....I’m happy with my dealer, but still unhappy with Cadillac! I will at least consider another Caddy, but not a slam dunk for me like it once was! I will also consider others as well! Remember when you bought a Cadillac knowing you were buying quality? Not so much anymore. One would think the manufacturer would figure that out. Regardless, I felt I should tell “the rest of the story”!

Exhaust noise: I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears, it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer, and they hear it also. They took another 2012 CTS, and it does the same thing. I got a case number from GM. They told me there was nothing they could do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, and GM knows about it and will not do anything. What do I need to do to get some results? I did not buy a new $45,000.00 car to have something that sounds like it is falling apart. I am not bad-mouthing the dealer, they have done everything they can at this time. Have you heard of this? According to GM, all CTSs might do this? Im trying to find anyone who can tell GM how to fix this. Thank you.

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

Cadillac service WAS the best. My wife and I have had 8 in the last 20 years but ever since the big car company federal bailout they have turned into another cheap run penny pinching brand. I have always liked the styles and performance but their electronics just keep falling behind. The days of Cadillac great service are also gone. Sadly Im on my last one.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

The Escalade is a great SUV, with power and luxury. It has great handling, excellent 4WD and came with a standard antitheft system. The STS gets good gas mileage for a luxury sedan. It has intelligent beam headlights and has some great features. It also has a phenomenal audio system and I upgraded to deluxe CD player system. I bought the last model year in 2011 and loved the 3.6 L V-6 engine. It has heated seats, heated steering wheel, easy to use cruise control, heated mirrors, rear seats which fold down, and the center armrest has a pass thru. It makes it easy to put fishing poles and/or skis in the trunk. The interior is roomy. It can easily accommodate five adult passengers or six if some are children. Theres enough legroom in the back so that no ones knees are hitting the back of the front seat, even when the driver has the seat back.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

Bought a 2011. After 3 months one headlight went out. Had water condensation inside. 1500.00 to replace whole seal and light. Now I have had car 18 months the other headlight did the same. Call Cadillac Corporate. They acted like they had never heard of this. There 100s of complaints about this online. They were no help. No discount to help. Nothing. Dont buy a Cadillac. Seems like they are not the car they use to be!

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

Back in 1996 I bought the most beautiful Concours Cadillac, fully loaded brand new. After warranty went off the car started giving me problems. We have taken it GM Cadillac repairs, they drove it on streets and the same thing happened to them. Car stopped running. They saw it about 3 times and never found the problem. Now GM recalled many cadillacs with the same problem. How do I write the Big GM company. They are claiming 2015 have starter problem & I believe mine is too. What should I do. I want to keep it, I love it.

It was a decent car I brought and I pretty much like all of Cadillacs types of cars, although the one I brought broke down somehow. I am fixing it but I still am satisfied. It is one of the best cars out there. It was so shiny and new with a beige or tan color and a nice wood interior by the windows. It was just the perfect design for me. I havent gotten any upgrades yet but I could possibly upgrade the car or personalize it but I am satisfied with the upgrade options. I am happy about how much room the car offers wherein I could fit all three of my children in the car with a guest in the passengers seat without any worries.

Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.

I have a 2015 XTS and the crackling in the left and right corners of the Cue screen is the least of the problem, now my radio is selecting its own stations, is flipping from media to radio on its own, as well as all of the station data is racing across the screen to the left continuously. Today, the local Dale Earnhardt GM Dealer said that it was becoming a common problem, the unit was on back-order until the end of September (it is now the middle of August) and will cost $1,475.12 to replace. This is my third and last Cadillac nor will I recommend that any of my friends buy Cadillac. The manufacturer should not place sub-par components in a $60K vehicle.

There is a saying that “car salesmen are the worst people in the world”. Now that may not be true for all of them, but that saying runs true for the salesmen at Delaware Cadillac. I will try to make this as short as possible, but I wish would have read something like this before I did business with that devil dealership. I had an ATS and made the mistake of leasing the vehicle its first year out. It was nothing but problems, so with 6 months left on the lease Michael ** at the dealership said he would get me out of lease and into a new one. I did not want to do this, but the tires were shot on my original ATS so I caved in. Now that being said, all I asked for on the new vehicle was normal non garbage run flat tires. Well I did not find out until a year into the lease that ** gave me a vehicle with run flat tires. When I called to discuss this he said “it was a mistake in the paperwork and I could bring the car there (an hour away) and they would fix it. He wouldn’t send me to my local dealership because they save money on the parts. I also had the cue system break and it took almost the entire summer to get the part in and working again, so basically went the whole summer without air conditioning. Lastly ** tried to get me when I turned the piece of ** car in. The vehicle came with 4500 miles on it and I was allotted 15k a year. ** explained to me that I could turn the car in and the original 4500 miles wouldn’t count. Well when I turned the car in the evil devil piece of ** Mike sent me a bill for $700 of over mileage charges. I had to get a lawyer involved and General Motors ended up seeing it was a scam and I did not have to pay, yet they wonder why people go crazy. I have waited almost 5 years to write this review, karma will come around and get ** back, I hope he starves but this review is a start. If I can stop at least one person from buying or leasing from this dealership then I have done my job.

Simply put, 4 cue systems replaced and we are now going on #5! GM you have lost a customer for life! Overpriced junk! Definitely do your homework with any Cadillac with the cue system. Had I done mine, I would never put myself through the aggravation. Also replaced headlight lens. Good luck!

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

Very nice designed car but the radio is a joke. Will not respond to anything and the kicker of all of this is there is no available aftermarket radio out so general motors makes another 1200 of you just to have a radio. Guess next car gonna be a Ford. So disappointed...

We have a 2014 Cadillac SRX... One of the key fobs went bad. Called our Cadillac dealership (Sunset Cadillac) and was told the cost was $200+.. Took the car in and they said it would have to be programmed, still no mention of extra charge for programming. Got the bill and the total was $447.74. Was not told the programming was extra!! $155.00 for programming. $35.00 for miscellaneous charge. We could have bought a fob off eBay for $32.00 and had it programmed for the $155.00 and been a whole lot cheaper! But since we thought Cadillac’s pricing included programming we didn’t go this route. I called the dealership the same day and vented my frustration, to no avail. On top of that they kept our old fob, which we were going to keep for the key. Not happy customers. We are in the market for a new vehicle, it will not be a Cadillac...

I have a 2011, CTS, premium edition. At 30,000 miles, I had to have timing chains replaced! Never heard of a timing chain(s) going out that fast! Date of replacement was 10/7/2016. Glad I had purchased an extended warranty!! Over $1200.00 for the work!! And yes, it is a 3.6 engine. Acted like the battery was low for quite a while before I took it in for repair. As I had a new battery, I thought it was starter trouble. Overall, the car is very dependable, I have had it for three + years now. First repair done.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

I bought my 2013 SRX used at a reputable dealership in August 2016. It had 39,000 miles, one owner, and a clean Carfax. I was in love! During the signing of paperwork, the finance manager asked me about the extended warranty and explained to me that I might want it because it was already used, but my choice of course. I am SOOO glad I took it because it has saved me twice already! In August 2017, I had to extensive work done to the transmission. I was without my car for 2 weeks while that problem was solved. In February 2018, just 6 months later, I was on my way out of town. I pulled out from a stoplight, accelerated to 45 and all heck broke loose. I heard a bang and felt like I had run over something. Every light on the instrument panel turned on, I lost power steering, brakes, and the engine was knocking. I managed to steer it to a median where it completely died on me. I called OnStar, got it towed to the dealership, and waited to hear what was wrong. Four days later, I am told that it dropped a valve and I would need a whole new engine. It only has 54,000 miles!!! Is this the kind of shotty product that Cadillac is putting out now? I am beyond frustrated! If it wasnt for the additional warranty that I purchased, I would be without a car because I couldnt afford the cost of a new engine. I do not understand how a company that is supposed to have this great reputation is now putting out vehicles of such poor quality. The customer service with Cadillac is awful as well. You cant get anyone to answer a question in a straightforward way. This was my first and last Cadillac. I love the car, but I cannot have this stress or an unreliable vehicle transporting my family.

Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.

We purchased a 2014 Cadillac SRX and have been very delighted with its ride, performance and overall comfort. One year after we purchased it our rear power liftgate stopped working. I looked online for an answer to this issue and was very disappointed to see that the issue is an ongoing problem with MY 2010-2015 SRXs. I also discovered this issue is far more serious. Apparently there are drain tubes along the top on both sides inside the car. These tubes clog and cause water to instead run off back into the car soaking the front carpets, rear carpets and more importantly the control module for the rear power hatch which is located in the spare tire compartment. It was easy enough to open the rear hatch manually and also get to the module I understand, I can replace this, however the most disappointing issue overall is that Cadillac is aware of this issue from numerous complaints previously but refuses to step up and both recall and repair this issue. No wonder Cadillac has an overall satisfaction rating of 2 Stars. I would be very interested in joining a class action lawsuit with other SRX owners to force GM to fix this and cover all costs. It could be like the strut issue they are being sued for and someone may have to die before they decide to spend the money to do so! A month ago the tailgate started coming down on my girlfriend who was reaching in the back for something. Had she not noticed and got out of the path of the door this could have turned out a much worse story. I now realize this was the beginning of the circuit board deterioration as it quit just a month or so later. This issue obviously also hurts any resale value we had which was also an important part of our decision in purchasing the SRX. Anyone reading this that may have any info on a possible lawsuit please feel free to advise us so we may jump in. I am beginning to understand why American products are losing to our foreign competition. GM, the right thing to do is to step up for the Americans that you are supposed to represent and that put you on the map to start with, so admit this default, recall and repair this issue for us all at your expense and let us get on with our lives. Otherwise, I will never purchase another GM product again!

On October 26th, 2012, our 2009 Cadillac SRX was hit by a kicked-up rock on a local tollway. The cargo area window on the drivers side was completely shattered. This window also houses the antennae for the navigation system. The SRX model was redesigned beginning with the 2010 models so this window is no longer used. GM has had this window on backorder for months, if not years. It does not have a manufacturer for this window, and obviously has no plans to obtain a manufacturer. There is no ship date! I will never purchase another Cadillac or GM product and I will make it my mission to spread the word about the totally unsatisfactory experience Ive had with this brand.

The Cadillac de Ville has a quiet motor sound while riding, it’s the best. I added snow tires and upgraded the seat covers to protect my leather. I also put in a wheel cover plus it has turn signals on the rear-view mirror. Its most distinct appearance are the headlights and the body features. The Cadillac Escalade is very nice for traveling with a passenger capacity of 8 adults. I travel with my 3 adult brothers and their wives, my sister and myself and we all fit.

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.

I have owned 5 Cadillacs in the past and have been driving them from 1996 on. The last GM vehicles a 2015 GMC Canyon (shifting issues, Recalls), 2017 GMC Sierra Denali HD Duramax (headliner rattle, faulty fuel cap, recalls,) and our 2014 Cadillac ATS (recalls, broken rims, rear differential vibration and leak, and now a shattered CUE Screen at 36971 miles. I am glad someone FORCES GM to fix the known safety issues through recalls, but the only recourse on the non safety GM KNOWN PROBLEMS is simply not to buy GM products. And as far as Cadillac goes, that recourse seems to be working as seen in the decline in Cadillac sales over the years. I just cannot understand who at GM is setting policy of not fixing known defects while at the same time advertise family and loyalty.

Cadillac had many models to chose from with a good selection and all with a variety of different things they had in them and all with good ratings. The features are amazing. I love every aspect and every aspect was top notch. Nothing about it at all was bad. Im also very happy with the passenger capacity and fit my entire family and made our trips easy with all the storage room space. It fit everything and packed everything perfectly. The upgrade was so personalized too. Me and my family and friends who drove it love every minute of how it handled. All the extra upgrades were definitely worth it.

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

I like that its not too big or too small and I feel it great for me because I am short. I like that the car features has good radio, you can hear very well and it does not need that much gas and that it is perfect because it great for the family size I have. I like that when you are no seat belt it alarms you that the passenger is no seat belt, that if any door is open it also beeps when theyre open. I like the options it has because it heats and cool very good. I feel and see very well and no need to walk again and I also like the color it came in. It a good car and it helps me get to where I am going.

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. Thats 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department. Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because its showing aligned but it is shredding the tires.We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They wont take the car back. Even though it obviously is a LEMON!Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WONT BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! Its obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

Great aesthetic and styling. Excellent road manors, handling, and ride. Very solid power deliver and road control in harsh weather. Excellent interior with comfortable fit and crafting. Rotten reliability. Official Cadillac Certified repair is a joke and a complete scam. Leaking sun roof. Issues with alternators and electrical. A lot of recalls. Overall, love the car but hate the service department and always worry about how long until something else breaks.

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my Stability Control sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a companys irresponsible behavior.

Cadillac offers about 8 models, 2 crossovers and sedans. The car is easily recognized and you wont get it confused with other models. It has plenty of standard features and offers a lot of options such as all wheel drive and front wheel drive, special wheels, GPS, heated and cooled seats, accident avoidance and lane alert. Radio is very good and OnStar is great. Front seats have plenty of room but back seat is limited. Cargo space is good but rear seats fold and that you definitely have plenty of room. However, clearance for snow is poor and has a bad transmission. Would not recommend and Cadillac customer hotline is awful. They never respond and dont care.

I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!

With barely 60,000 miles on my 2014 SRX, the CUE system began to fail. It started with the bottom middle not being able to be accessed. After a few weeks, the entire touchscreen is inoperable. I took it in for service and was told by my service advisor that it needed replaced. I asked him why - I wanted detailed information as to what was wrong with the screen. He said, I dont know, I only know it needs replaced. Of course, the Gold $3000 Extended Warranty that I purchased from my dealership doesnt cover the CUE system. I was told it would cost $1500 to replace it. He went on to tell me that it is a very common problem with Cadillacs... So much, that the part is out of stock and would be indefinitely. I have owned both BMW and Lexus in past years, and I have never had a problem this costly. I went to Cadillacs website and contacted customer service through email with the details of my complaint and was told that they couldnt do anything. Yes, it is a problem that they are aware of, but since it wasnt a safety issue, they didnt feel they had to remedy the situation. All I can say is, Thanks, Cadillac... You are a class act all the way! Never again will I purchase a Cadillac.

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

I bought my Cadillac CTS almost exactly one year ago. I was driving home from work last week and I had numerous alarms go off. Only had 1st gear and no power at all. The display showed traction control malfunction, and I pulled over right away. The car went straight to the local GM dealership. The service writer told me it could be a number of things and he would have a tech look at it. Gave me a ride home, no loaners. He called back that afternoon and told me the problem was the transmission module and solenoid, pulled pan and replace parts, fluid, and filter. $1500.00! I couldnt believe it, I told him the car only has 82000 miles on it and the transmission was just serviced at 70000 miles, maintenance. I am going to ask for the old part back and somehow come up with the $1500.00.

Cadillac has very distinct look that can be seen near and afar. It has a quality of car features that outlooks all others, that stands out above all else. Cadillac Escalade trucks, three different versions of the Cadillac cars in town to sporty. Love that they are SUVs, cars, trucks, just a difference variety of quality vehicles. On sat, digital and WiFi, on star cruise control, anti-lock brake systems, back-up navigation, GPS, a rd and American quality that far extended and exceeds. Love the way it steers and the smooth driving experience. Can hold a lot of stuff... a trunk that could hold a elephant. It is a electrified experience and the make of it lets more people fit into her.

Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which is luxurious but tough, can hold our large family and cargo and has excellent snow/ice traction. It is an SUV which features a built-in DVD player, an excellent stereo system and heated seats both available to change in the back seat. It can very comfortably hold 5 to 7 passengers and the family pet with room for camping gear and shopping items, even for moving furniture.

01 Cadillac has been giving me issues since I bought it 8 years ago. Spoke to specialist, Joe, & was demanded to take it to Cadillac dealer. Spent money I dont have for him to say, Were not helping you. Looks like another class action lawsuit!

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the Corporate employee told me I am responsible for Cadillacs manufacturing issue and DECLINED any further escalation from me. I cant believe they treat their customers this way. Bad car & even worse customer service!

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

I called Cadillac on 5/42018 to get warranty information on my daughters Cadillac ATS. I explained the problems and was told by Elise that a service rep would contact me in two days. I asked, Since today is Thursday will I get a call by Saturday or Monday. She stated, Monday 5/7/2018 no later. On May 8, 2018 I called again due to dealer needing to know what my decision was on repairs and again I was told I would get a call on Monday, May 7th, 2018.Here it is Monday, May 7, 2018 and I have not received a call from anyone at Cadillac. I called them four times and was hung up on 3 times. My daughter was hung up on and when my daughter called back the Rep Nash kept rudely talking over my daughter and interrupting her explaining the issues. Nash kept insisting she put my daughter in voicemail instead of putting her on hold. Our response from Cadillac is April the service advisor is not available. The Rep refused to let her hold for April. It is now 6:50 p.m. CST and still no return call from April (service rep) from Cadillac. Very poor customer service, and disrespectful. They definitely do not have the customers interest in mind.

Cadillac offers the Cadillac Escalade which I love. There are so many different models but love that style. It is the leader in the industry and has great value. It is very stylish and has great value. It is noticed by everyone and makes your status go higher because it runs smooth and looks awesome and is also reliable. They offer various upgrade and you can get radio system, internet or new tires that can be custom. Also can get leather and in different colors and different styles. It has very good room and actually can fit 3 people in front if needed. It also has automatic seats that can recline and easily put on how you would be comfortable in seating.

I had a 2013 Cadillac ATS which I absolutely loved at the beginning. I recently had an issue with my car that had to get towed to a GM dealership where it sat for nearly 3 weeks because they couldnt figure out how to program it. Then I had to get it towed to another GM dealership where it cost me over $1,000 just for the tow. I reached out to Cadillac about this and after 2 weeks they said they can give me a $300 gift card. This Gift Card is only available to a certified GM dealer. WHY the HELL would I buy another vehicle from you when your own technicans cannot program a simple FOB, let along poor client appreciation. Cadillac may used to be Luxury and Client appreciation but not anymore. I would highly recommend another dealer who if there are any issues they will be there to help not push you aside.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

Cadillac has all ranges of models to a two door convertible to a best in class full size SUV. The quality is also maintained throughout their lineup. The interior and external design are best in class. They are at the top in their SUV line, and their cars are beginning to compete with the Germans Cadillac has a wide variety of personalized options from color to entertainment to overall upgrades, even though their base models are excellent. Also, every model of car or SUV are as spacious as any competitor. They tend to run big without compromising on style and performance. It seems at least 10% more roomy than our former Expedition.

My dad had Cadillac for years. Ive known many people who have had Cadillacs. They are extremely comfortable to sit in and drive. The cars takes curves well. I love my car. I like leather seats. Its luxurious. The seats are really to the point to where you can fall asleep. It also has seat warmers so when its cold out your back will be warm. It also has a Bose radio so sound is really good. It has a large trunk and great for carrying Christmas trees. The color is a warm beige and has gloss on it. However, the headrests dont hit me right. My head hits the metal part. Also, the air conditioner has broken down already.

Im lucky to have this car. Its a regular sedan - two in the front and two in the back. It looks great and the design is top notch. Its attractive and sleek. I get compliments from other people, too. I cant complain. There are other cars with more seats and they have all kinds of sedans and crossovers to choose from. And there are different versions of these cars. If you have the money you can upgrade to make the car flashier but its expensive. You can go from the Cadillac CTS to the coupe.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

I purchased a 2013 Cadillac ATS in November 2012 and it has been in the shop twice since I purchased the vehicle. The first time was for four (4) days and the second time for 11 days. The service department has informed me on both occasions that they found the problem and are fixing it, but this time what they thought was the problem and fixed was not the problem. They got another part in hopes of resolving the situation.

The Cadillac SUV is very nice, smooth and fun to drive. It features power locks, leather interior and airbags on driver and passenger seats. It’s safe, the brake alerts so you don’t get yourself in an accident when you can’t see other drivers on the side and when the car in front stops. The GPS system tells you where you’re going and talks to you when you make a mistake. It can fit nine people comfortably with lots of legroom. It’s great to have an extra child seat with seatbelts especially for long road trips. I have no complaints, it is unique and I love it.

I bought the car used and it was a cruiser and it was very roomy on the inside. Its very reliable, and I did not have to worry about if I was going to make it back home or not. Even though it was a boat ride to on the outside it was a very good car to me. The interior was in the best of shape. It did not have any holes in the seats. It was able to fit me, my daughter and her father, and our friends and their 3 kids, so that is 8 people and 1 of those 8 was in a car seat.

General Motors has extremely horrible cars. Now that I am reading their reviews, I am appalled and disgusted. I have a 2006 Cadillac CTS, my car has just reached 70,000 miles and now the timing chain needs to be replaced. I admit my car has been in an accident but I spoken to many professional mechanics, even ASE certified mechanics. And they stated even with the kind of accident the car had, it would not affect the timing chain. If the timing chain is worn, it is because the manufacturer. They stated to try to see if the manufacturer will try to give you a goodwill warranty because they are noticing a big trend of Cadillac CTS coming in with timing chain issues with low mileage. I called General Motors to see if they could do anything to help, and they said they will call the Cadillac dealership in my area. After basically harassing the dealership, calling them a million times, I finally went up there. The service advisor stated that GM will not do anything because my car has a salvaged title because it has been in a car accident. Thats a dumb ** reason and a pretty bad cover up if you ask me. So they told me to repair my car would be close to $3,000... Why on earth should I or would I pay that. General Motors is getting over on their customers and stealing their money and personally, I am not going to take this from them. I will be contacting a lawyer for them to conduct an investigation with General Motors because I know there are others with this same issue. They want to get people out of thousands of dollars. If I have to continually fight with General Motors for them to get a recall, I will spend several hours a day calling, emailing, and contacting whoever it is I need to contact. If they are going to continue to put out garbage cars, then they should go bankrupt. I believe if enough people come forward with their garbage GM made cars we can file a CIVIL case, and I wont stop until something is done. Either GM make a recall for timing chains in all Cadillac CTSs ... or they can face a lawsuit and end up in bankruptcy. Either way I will not stop until something is done. I would not recommend anyone buy a Cadillac or for that matter any GM car... let them go bankrupt and out of business. Save people their money. I will be consulting a lawyer no matter what the cost. General Motors is a get rich scheme and they will be stopped. Everyone involved and that has invested in General Motors will take a loss since their customers have to.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

The GPS quit working. I thought it was a scratched disk or something simple because the radio and CD player works fine. I went to the Lexington dealer and they told me I would have to replace the whole unit at a price of $4700 plus installation. I bought the Platinum Escalade in 2009 for over $70000 with just 60000 miles. Im upset.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was for $52,170. It is the most expensive piece of crap I have ever purchased. But I am stuck with it because the CARFAX and Repair history, basically, makes it non-tradable or sellable.This car has been in the shop about every 2 1/2 weeks over the 2 years I have owned it. 46 issues have been fixed or replaced. I called Cadillac Customer Service for help. I was assigned a District Rep, who does not call me back, and never answers his phone when I call. He has been dodging me for over a month now. I want my B2B warranty extended to cover the stuff that keeps falling off, because I only have 3k miles left on the factory B2B, and the extended GM warranty does not cover things like trim, vents, handles, doors, etc.The district rep said When you make as many cars as Cadillac, some of them are not going to be perfect and then proceeded to get me to hang up the phone. I have not gotten to speak with him since. I guess, once Cadillac has written you off, you are dust to them. The dealership has been wonderful but GM/Cadillac, not so much. Some of the things had to be argued to get it fixed.

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

Cadillac has luxury cars in various models. They have a convertible and a truck that converts into an sports utility vehicle. They have a lot of colors and distinctive features you can see from a distance. They also have a nice resale value. We have owned 4 Cadillacs. They are very roomy, quite luxurious and comfortable. We drove ours to Florida several times and its a very smooth ride. I would recommend one to anyone.

I have had the same issues as all other owners with the CUE screen freezing up, as you run out of the warranty. Starts off as a small area wont work and then all of a sudden the screen is frozen and nothing you touch on it responds. Hard reset doesnt work and so on. GM knows about the issue and will not issue any recalls on them. Cadillac owners are left to fend for themselves, and costly bills to rectify the issue.

2003 Cadillac DeVille - Where would I begin. 1,600$ on windows. New transmission, water pump, main computer, rack and pinion replacement, buttons for controls (paint wearing off). GM, you should be ashamed of yourselves.

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150. As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system. After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

2013 Cadillac ATS, CUE unresponsive to touch. Same issue like all Cadillac models from 2013-2017, my infotainment screen doesnt respond to touch anymore. I cant even turn off the A/C. Such nice vehicles with terrible cheap materials. I did a horrible mistake in switching from Lincoln to Cadillac. At least Ford uses better materials and their technology does not fail as much as GM does.

I purchased brand new Cadillac Xts in 2016, after being a proud cadillac owner if several prior vehicles. From day one, this car has been a nightmare! When it was delivered the paint was messed up and it took so long to repair I made my first payment before I received the vehicle (paint still not perfect). It was so bad a cadillac rep had to come view it. My car since day one has occasionally shook when being crunk. The check engine light would immediately pop on, but when car was restarted it would go away. I was told several times by the dealership that they could only fix it if the check engine light stayed on.There were other issues as well, We were told by the General Manager not to worry. Cadillac would do a buyback and gives us 10% off of msrp of a new Cadillac. The dealership has since closed, getting Cadillac to do the right thing seems to be a nightmare! We have been dedicated Cadillac owners and never had a prior issue, this is extremely disappointing!

Cadillac is a prestigious car and a dream to drive! I love the driving experience. I recommend the Escalade due to the luxurious interior and the smooth ride! I love the rear camera and the sound system! Love the XM radio. Also, the passenger capacity is wonderful. The passengers can plug their own system, which helps when you have kids. The passengers are comfortable and they can also either cool their seats or heat them up! It is one of the quietest rides ever. If you ever get a chance to just ride in one, you will never want to leave the vehicle.