Best luxury SUV dollar for dollar and safer to see traffic. Surprised at roomy front cabin. Love heads up display! Love the color blue and the white interior. Best New model and the best dealer, great car!

I bought my 2013 SRX in 2014 and it had 12000 miles on it. The transmission shifts so hard, GM says this is normal. I dont think so. They had a recall on it, but I cant tell a difference. My cue screen quit working at 61k miles. Just over factory warranty. Dealership told me it would be at least 1200.00 to fix it, I opted to go without. Fast forward 6 months. My front left tire will not hold air, its a brand new tire. Come to find out, my rim has corroded and will not seal to the tire. Eventually, this happened with all 4 tires. Meanwhile, my cue screen has started cracking on the inside. I dont even use the cue module because it doesnt work. Dealership said it cracked because of the heat. I end up with a flat tire at end of my driveway, I go to change it, no spare, no donut. Just a can of fix a flat type stuff. I call dealership, they tell me to call roadside assistance. Seriously? I find out from the internet that I can order the cue replacement screen on Amazon for 80 bucks. I did. Then I took it to a local mechanic and had them install it for me. Cost me 130 bucks to have it installed. Beats the hell out of the minimum of 1200 for Cadillac. They try telling you the whole unit needs replaced. They take it, slap a new screen on it and sell it as refurbished. Crooks! So after buying new rims and an aftermarket screen and dealing with a hard shifting car, Im at 91k miles at this point, I get in my car to leave work and the ac stopped working. Took it to my fave local mechanic. He tries to fix it but apparently it is a sensor that has to be fixed by a gm dealer so it can be reprogrammed. Of course it does! To sum it all up, the Cadillac looks nice, the electronics quality is definitely lacking, and Cadillac does not stand behind their product. I will never buy another gm product again. My money will go back to Nissan.

Cadillac has a large variety of cars that come in very upper class styles. It is very good for the older class of people and the very wealthy upper class. It is very regal in styling and uses very good edges. This is a very good brand that has a lot of high marks that makes it such an amazing brand. It can hold many people which makes it seem more roomy. The space in the back for tall people makes the car feel more accepting for the vertically gifted. It usually has all the best gadgets like a backup camera and heated steering wheel and seats that make the car feel better for the general population.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

Well I have heard a lot of stories about the Cadillac CTS and did not believe them until now. I bought my 06 CTS in February 2012. The car only had 38,000 miles on it. I heard a little ticking sound coming from the driver side part of the engine and had it looked at. The maintenance tech said it might have just needed an oil change so I had him do it. Which of course did not stop the problem. So I had spoke to a couple of friends and family members to ask them what they thought and of course no one really knew. I kept up on the oil changes and always checked my fluids since I drove this car a lot back and forth between my home and Columbus and the car never gave me a problem just had a light ticking sound. Well needless to say August 20th 2013 I was heading back to Columbus and my engine gave up and was done. It blew up at my half way point to Columbus so I had my car towed to Germain Cadillac and paid $260.00 in a tow fee and asked them to look at it while I called GM. I waited a month just to find out my car was not going to be covered even though my warranty ran out of time not mileage and now they are wanting $200.00 for the inspection they did. GM is saying that there was burnt oil and that my car threw a rod and a bearing through the block. I still owe on the car and have not had it long enough to have these kind of problems with it. This is crazy. I showed them where the car had maintenance done on it every time I traveled and that the oil was changed every 6,000 to 7,000 miles. I am now looking to go forward with a class action Lawsuit.

I like the models that this brand provides. Their cars are easy to drive and take on the road to new places. I also like the many features that the Cadillac has and it makes for a really great driving experience. Id definitely recommend this brand to anyone who may have questions about it. The appearance of this vehicle is like no other. I like the current style of my own Cadillac. It is very brilliant and amazing to look at especially when its fresh and cleaned. But I really would like a more sporty look to should off on the road.I also like the various upgrades of the vehicle and the satellite radio and Beats studio built in speakers. This car is unlike any other car I have personally driven. The personalization that I got to add made my vehicle unique to me. The passenger capacity is spacious and I love the extra room. I have the SUV so I can pick all my few friends and go hang out somewhere. I can put the seat back and the person sitting behind me still has room to breathe. Its truly amazing. I am very happy with everything about this vehicle.

I purchased a brand new 2013 Cadillac ATS 2.5. I took for a test drive and in motion, it rides well. However, when this vehicle is at a stop sign or stop light or general stop. Vehicle starts to shake, vibrate and misfires. This vibration is so annoying it makes this nice looking vehicle appear to be a clunker. There is a so-called software fix or technical bulletin for this problem. However, it did not work for this vehicle. So I am forced to take vehicle to Better Business Bureau and possible through Floridas Lemon Law Arbitration. I am so disappointed in Cadillac and GM . GM wrote on final repair attempt that they think this is a normal characteristic for this vehicle at this time. I would steer away from Cadillac ATS and this is certainly my last American vehicle. Unfortunately, GM and Cadillac need to learn how to make 4 cyl. engines.

The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.

Simply put, 4 cue systems replaced and we are now going on #5! GM you have lost a customer for life! Overpriced junk! Definitely do your homework with any Cadillac with the cue system. Had I done mine, I would never put myself through the aggravation. Also replaced headlight lens. Good luck!

Cadillac has a slight variety, more than in the past. Needs more smaller vehicles that resemble the old style. Some models are too big and use more gas than I prefer. I no longer feel that this brand has one signature look but several looks. Its very different from the original look of the long body frame. Certain models can fit significantly more passengers than others and really depends what your needs are to determine what is a good fit. They dont skimp on the upgrades and has many nice features and accents...navigation, backup camera, etc. Doesnt feel quite as luxury as it did in the past though.

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

I switch from a Lincoln MKX to this Cadillac. I am very impressed with it. The Cadillac is a bit smaller but has nearly as much interior room and is more comfortable. Driving is better as you can see better, is a better ride and has better power plus better gas mileage.

It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.

I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the chrome trim package is rusting. Cadillac and the dealership’s response is that its from chemicals put on the road and its not their problem. My Escalade never is dirty. When I drive on snowy roads, its washed immediately. In 45 years of owning vehicles, Ive never had a vehicle with rust problems. I bought an $82,000 Escalade. I have rust issues and I have lived in snow country all my life so I know all about chemicals on the roads. This is my last Cadillac. Dont make the same mistake I did. Stay away from Cadillac. I thought that at least Cadillac would come back with an offer to replace rusting rims and trim at their cost or a discounted price. They made no attempt to rectify the problem. Cadillac customer service very poor and Cadillac is not concerned about your problems.

The Escalade is a great SUV, with power and luxury. It has great handling, excellent 4WD and came with a standard antitheft system. The STS gets good gas mileage for a luxury sedan. It has intelligent beam headlights and has some great features. It also has a phenomenal audio system and I upgraded to deluxe CD player system. I bought the last model year in 2011 and loved the 3.6 L V-6 engine. It has heated seats, heated steering wheel, easy to use cruise control, heated mirrors, rear seats which fold down, and the center armrest has a pass thru. It makes it easy to put fishing poles and/or skis in the trunk. The interior is roomy. It can easily accommodate five adult passengers or six if some are children. Theres enough legroom in the back so that no ones knees are hitting the back of the front seat, even when the driver has the seat back.

My son was involved in an accident in my 2006 Cadillac STS in the mountains of Dahlonega, Georgia. The accident was an off the road incident where son lost control of the car and impacted several trees with the side and front of the vehicle. The impact was severe enough to push the front bumper back to the radiator and front frame rail. The airbag did not deploy, and OnStar did not notify us of the accident. Though my son made it out with just mild injuries, if he hadnt we may not have known of the accident for hours. OnStar claims that they have other sensors other than the ones on the airbag deployment system. From the degree of impact they should have be notified. The airbag problem seems to fairly prevalent and there are several complaints of the failure. IT happened to my car, could it happen to yours?

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

Cadillac has a great selection of models from mid-sized, full-sized and SUV vehicles to fit any need with top-notch quality. The current line-up can compete with the luxury vehicle offerings from domestic and foreign car manufacturers. The interiors are luxurious and the exterior has interesting styling with many modern concept cues. The higher-end models have spacious seating and cargo. The options that come standard are decent and the fit and finish is well worth the price paid. I would definitely recommend their offerings over competitors.

Beware of obstacle to knees, causing personal injury upon entering and exiting the driver seat of an XTS. I have injured my knees twice and it is a bad painful abrasion. There is a protrusion above the speaker on the door liner where it integrates with the dashboard once door is closed. The injury is complicated by the dynamic force in which you enter and exit a car. Cadillac should clear the space allowing for swiveling leg rotation. Cadillac needs to protect its drivers and correct this design flaw. Yours truly, sore knees

I purchased a 2012 Cadillac SRX with navigation package in February 2012. Upon first use, the navigation system placed me about 1/3 mile away from destination. I contacted the Cadillac dealer and they verified the problem. The dealer ordered a new navigation disk but the same errors occurred. The dealer tested the navigation system on other SRXs on the lot and all had the same problem. The dealer contacted the Cadillac representative who said that nothing would be done until the 2014 model year. I noted that the navigation system instructs the driver to make wrong turns which could result in a fatality if the driver was to enter the wrong way on a one-way street. Cadillac would not correct the problem! The Cadillac rep said that Cadillac plans no correction. If I learn of a fatality, I can document everything stated above.

My 2016 Cadillac ATS is presently at the dealership being tested for a jerky transmission ride--they apparently cant find anything wrong with it! When placed in Drive, it is not a smooth transmission but when I disengage the stop-engine feature it is a little better but not much. Ironically you have to DISENGAGE the stop engine feature on the car since the default is always ON! Ive driven GM cars, including Cadillac for 50 years and this is the most disconcerting ride of any car Ive owned. Curious if others are experiencing this same difficulty?

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

I have called dealers in my area, I have taken my SRX to the dealer and they cant find an issue and dont know of any recalls. If you drive an SRX at night you will experience the issue of NO LIGHTS on the dim option. I depend on the oncoming traffics headlights for me to see!!!! And Cadillac says thats my out of pocket expense, of course. They got their money and could care less about you so buying a caddy is just like buying another car when it comes to service. It isnt any different than buying a Kia. I will never buy another one!I have priced new bulbs with supposedly brighter output for a mere 99.00 and National Customer Service said unfortunately that would be my issue and expense, no recalls, no help, no nothing! You can read online hundreds of the same complaint, year after year and a settlement was done in Calif. and Florida only. Cadillac is just another vehicle and the service is just another service you will pay for.

93 Cadillac Seville STS had anti theft device replaced complete with towing 3 times. After it was replaced to dealer at my expense to correct problem still have issue and dealer advised to have car towed again at my expense, My mom is 84 years old. I feel dealership is looking at dollars instead of service. Totally disgusted with Cadillac brand.

I really like this brand because of how many vehicles there are. It looks amazing, slender and well built. I like all of the features this brand has. There are a lot of upgrades for this brand and I can make it one of the coolest cars ever. I can personalize it any way I can. It can fit a lot of people in this car, my entire family. I just love this brand of car for its passenger capacity.

Cadillac offers a variety in types of vehicles that would meet your needs for both luxury and style. It is a brand that in my opinion you cannot go wrong with. The appearance of Cadillac vehicles are outstanding. The features are also top of the line from GPS to rearview cameras and self parking. I love the space that you get with Cadillac. I am always very comfortable with the amount of space that I get in my vehicle even with a car full of people.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I’m a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I’ve been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I’ve replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.

I recently bought a USED Escalade, but I was smart enough to buy a warranty. Unfortunately, after 3,000 miles, the check engine light came on and it had low oil pressure due to worn cam bearings. When I brought it to Cadillac, I found out it happened to also be certified, which was great because not only do I have my warranty, but it is warranties through Cadillac. Now, I know my vehicle has only 53,000 miles on it, but I cant blame Cadillac for this problem. I blame the previous owners for not maintaining this vehicle. I also own an Automotive Service Center, but because of my warranty, I did have to bring it to Cadillac, and there is no way the selling dealer would have known this was going to happen when selling the vehicle.This is why I purchased a warranty. No matter how new a vehicle is, when you buy a used vehicle, you never know how it has been maintained. So for the guy that bought his car in Naperville and drove to Tennessee, you bought a used vehicle. Shame on you for not having it inspected! Yes, they were deceptive, but how can you blame Cadillac. All vehicles, whether they are American or foreign, have their own distinct issues. For instance, Honda Odyssey. I have heard from many of my customer that they had to have their transmissions replaced. Chrysler use to have problems with their transmissions. GM 3.1 liter intake manifolds leak coolant and oil. There is a technical service bulletin in which you have to take the engine out of the Toyota Avalon to change the timing chain and guides at around $4,000.My point is that vehicles are lasting much longer than they ever use to, as they should with all of the technology. The key is to maintaining your vehicle and stay on top of them when they fail. Granted if your vehicle is within 1 to 3 years and there is a serious problem, but come on after 4 to 5 years, things are going to start failing. One of my biggest complaints with the automotive manufacturers, like the gentleman with the broken window stated, is that his glass is on back order. I find that either parts are on 5 to 6 month back order, or in some case, they discontinue parts after 7 to 8 years, sometimes less. Some of the parts are not available aftermarket, which just leads me to believe they just dont want their vehicles to last so you have to purchase a new one.

I have a 2006 Cadillac SRX. Its been a bottomless pit for ongoing repairs... Purchased with under 40K miles ... problems started immediately Within a month, CD player started not functioning properly (has Nav). Brought to the dealer. Repair: R + R head unit... cost $2500 + labor $2500...? You can buy a hell of a home stereo for a lot less!! All it needed was to have the laser aligned and it was replaced with some other unit from Cadillac (remember R & R no actual fixing here) so someone else has my used $2500 player that probably took about 2 minutes to realign the laser... What was I expecting for $2500?Very quickly found that the car uses a quart of oil about every 1000... Do you want to hear what the Cadillac tech told me when I asked him what should I do? He said, I recommend keeping a case of oil in the back - nice. The cars original sticker was $55K. The steering rack at 40K started to leak... R & R 1000 bucks later... brought home. Next morning, the AC Delco unit they put in leaked worse. They replaced it... Does that mean it was free?At 60K, the right front wheel bearings at $450. I cant tell you how many times Ive had to replace the right front directional at $125. Now I use my fist with a good glove and bash the directional and at least for a while it comes back on (Cadillac glove) - saves a few $100 every year. About 80K, the left front wheel bearing replaced... another $450 repair. Did you know some places on the road get almost $10 for a quart of synthetic Mobil One? Is that synthetic or pathetic? I lost track of how many quarts Ive added in 4 years...I actually had a pretty good stretch for awhile until last week... just turned 100k... Seems the timing chain loosened up, slipped a couple of teeth, valve spring broke, bent a valve and put a hole in the valve cover. $55K and the motor cant go 100K without detonating... As I write, the motor is apart waiting for GM parts (Please...cant we use some aftermarket parts instead?) This bill ought to be a whopper! Ive spent more money on this car for maintenance than the last 10 cars I have owned. Buy American? Buy GM? NEVER AGAIN.

The Cadillac SUV is the biggest on the market, and the room is outstanding for a large family or if you have to ride with a team or group. There is also no need to update this SUV because it has everything you want in a SUV. It is great on and off the road, and I would recommend it to anyone who likes big trucks .For the price, you cant beat it. It is the best for the money. And for resale, it is the best you can have.

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver’s rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear’s regulator was also replaced on 1/22/12. This would almost be funny if it wasnt so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillacs commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the canned response: “off warranty, too old and too many miles for us to be concerned with.” Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

The Cadillac brand offers cars for cruzin game. It has a very unique look in which it can look like a luxury fancy car, very spacious on the inside and also has a sporty look with converts me features and makes it perfect for long drives and to go ride by the beach but still looking fabulous. There has been many upgrades in the Cadillac which first is their look. It has changed but you can definitely tell it is a Cadillac only by looking at the shape of the car is more square than others. The good thing about this car is that everyone fits in the car without having to be bumping shoulders with the person next to them.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice our low beam lights getting dim to the point that driving at night is next to impossible without the high beams and we were trying to figure out how to come up with the money to get our vehicle’s lights repaired thinking it was just something that happened over time. Recently 02/24/20 we received a letter in the mail that GM was offering to reimburse customers up to 800.00 per headlight who had spent money out of pocket to get the issue corrected. Well my first thought was great we don’t have to worry about how we are going come up with the money because GM is acknowledging that this is an issue on their end and we could just take our vehicle to the dealership show them the letter and they would fix our lights. WRONG! When I called the dealership we were told GM would NOT pay upfront for our repairs although they are AWARE of the issues with the SRX’s headlights. They are only willing to reimburse after repairs are done which could cost the customer up to 1,600.00. So my question next was what if the customer cannot afford the expense upfront? GM’s answer was, SORRY WE CANNOT HELP YOU....I cannot explain how taken advantage of I felt, Shame on you GM. You acknowledge upfront the problem is moisture related issues causing headlights that you placed in these vehicle to fail but you will only reimburse those who can afford to have them fixed first on their own if then.... During research I read reviews where some people have been waiting months to get their money back. I am not sure what is going to happen in my case but for anyone reading this review please beware. It is unacceptable how GM treats its customers and their their regard for customer safety. I will NEVER purchase another vehicle from them!

Ignition switch popped in 2013. I paid over $500.00 for repair. Is GM liable for mine? The dealer repaired it. It had to be replaced.

My dad had Cadillac for years. Ive known many people who have had Cadillacs. They are extremely comfortable to sit in and drive. The cars takes curves well. I love my car. I like leather seats. Its luxurious. The seats are really to the point to where you can fall asleep. It also has seat warmers so when its cold out your back will be warm. It also has a Bose radio so sound is really good. It has a large trunk and great for carrying Christmas trees. The color is a warm beige and has gloss on it. However, the headrests dont hit me right. My head hits the metal part. Also, the air conditioner has broken down already.

I purchased brand new Cadillac Xts in 2016, after being a proud cadillac owner if several prior vehicles. From day one, this car has been a nightmare! When it was delivered the paint was messed up and it took so long to repair I made my first payment before I received the vehicle (paint still not perfect). It was so bad a cadillac rep had to come view it. My car since day one has occasionally shook when being crunk. The check engine light would immediately pop on, but when car was restarted it would go away. I was told several times by the dealership that they could only fix it if the check engine light stayed on.There were other issues as well, We were told by the General Manager not to worry. Cadillac would do a buyback and gives us 10% off of msrp of a new Cadillac. The dealership has since closed, getting Cadillac to do the right thing seems to be a nightmare! We have been dedicated Cadillac owners and never had a prior issue, this is extremely disappointing!

Cadillac has a wide variety of models and selections. Each model included different packages allowing me a selection with items that allowed me to customize my vehicular selection. From color selection combined with interior combinations I was able to find just the right style that pleased both my spouse and I. Coupled with a wide variety of features led to a unique car built just for me. The inside capacity of the sedan offers a very roomy space for my passengers. Both front and back seats are comfortable. The leather seats keep warm in winter and offer a body hugging feeling.

There is a lot of different models of Cadillac. They are nice cars... Prestigious and luxurious. What more can I say? Its a 1991 Cadillac Sedan DeVille in mint condition that doesnt need personalization. It is a full size car with a split bench front seat, and can hold six passengers. It is a classic that commands attention wherever I go. The gas station or supermarket people approach me to admire it.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac. Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

Purchased new car off showroom floor on Jan. 6th. Returned car to dealer on Jan. 9th. Dealer sent car to body shop for the following: Rear passenger door, passenger door, left front fender and bumper are all out of alignment. Comparing drivers side to passenger side, passenger side doors sag and gaps between trim and body lines clearly are misaligned. Cadillac quality control missed this or sent in on anyway. Customer service center declined to become involved past calling the dealership. Dealership isnt the problem, Cadillac quality is the problem. That new car smell will now be replaced with that body shop and paint and dust smell all for $52k. We have owned Mercedes for the last ten years and thought we would go American. Disappointed a company 1/3 owned by the tax payers take no responsibility for their product.

They have a lot of different quality cars to choose from and different looks and quality. I would be more than happy to choose from them again. They have sedans that range from mid class to upper class and they have SUVs that range the same. Their passenger capacity is great. Most their vehicles have at least room for 3-4 in the back, 1 in the front with lots of room so they can be comfortable. Most if not all their cars have upgrade options to choose from and different engine to choose from. Their interior options are very good too.

Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

The car was a little hard to maintain but overall worth the experience. It needs more space and wider interface that I can feel like Im in control of something. I wish there were more models to choose from. It was also hard to find a good information on the manufacturer. My budget is way too tight for anything luxurious and hard to maintain. Im looking for something I can pass on to my kid and share this experience with my family but have as much fun with the car and be safe at the same time.

The CTS is a large car that handles adroitly, quietly and with some spunk, even if it only has a 2.0 Turbo. It does require Premium fuel, but I get ~ 22 mpg driving mostly around town and > 30 mpg on the highway. P.S. It also has pizzaz styling!!!

My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.

2004 Cadillac Deville - The first regulator failed ($366.78) 2010, service advisor said a common problem for the vehicle. The second regulator ($319.23) failed in 2012 - different dealership service advisor said known problem for the vehicle. In 2012 I emailed Cadillac to see if they would cover these repairs. Escalated in GM several levels but ultimately they denied there was a problem - the parts not defective, the failure because they were beyond expected life cycle. Today the third regulator failed. This vehicle has 51000 miles and the rear windows were rarely used if ever. I have 3 other GM vehicles (92 Cadillac Allante, 1994 Saturn, 1998 Cad Deville) - no regulator problems.

I acquired a 2004 SRX with the Northstar 4.6L engine six months ago with 131,000 miles on it. The car looked immaculate and had every option known to man so I tried to block out all that I had previously heard/read about maintenance problems with Cadillacs.On the first day of ownership, I noticed the coolant reservoir was dry so I filled it up. That quickly became a ritual. I now understand why reviews I read said their SRX spent more time in the shop than out. Within six months, Ive had to replace the power steering pump, alternator, battery, headlight, radiator, thermostat, brake pads, catalytic converter, exhaust manifold and emergency brake. As if all that wasnt bad enough, it was confirmed today that Ill need a head gasket or a another engine (which in some cases is cheaper). All this within 2,000 miles of driving!Well its game over for me. Ill take whatever I can get for this dog and NEVER buy a GM vehicle again. Bailing out GM was the last thing the government shouldve done! They dont care about their customers! And to think, my last car was a Mazda 3 that I drove for 10 years with $670 in total out-of-pocket maintenance costs. NEVER AGAIN...

Cadillac has the Escalade for those who like the extra room. They have the XT5 Crossover for those who want room, class, and style. They also have the coupe for those who is responsible but also having a fun side. Smart with the body shape. Sharp with the wheels and styling with the inside and outside looks. The car also include extra such as leather seats, a chrome grill, and tint on the window. The back is extra roomy. The passenger seat can both recline and go up and down. If you are tall, short, or big bone you can always adjust the seat to fit your size. You can get it how you want to. The only downside is the pricing. If you is willing to pay you can have a comfortable styling car. You can get a unique color. But Im very happy with choice.

They have all different types of vehicles for different types of people and families. They have the newest features. Everything that makes your commuting more comfortable and easy and the best way to make your car feel like home or office. Upgrades are available to personalize a vehicle to your preferences. If there is a feature you dont need you dont have to have it and make your vehicle more affordable. I have a large family so its important to me to have enough space for everybody and everybodys belongings. My vehicle had enough space for my daughters wheelchair.

I bought a new 2016 Cadillac CTS a bit over a year ago. The car is a damn good looking machine. However, it’s also been falling to pieces like a cheap piece of junk. The leather interior has already started delaminating from the doors, the heater won’t work, the cue system has gone haywire and a multitude of other serious problems for a new car to be having. I’m disappointed that Cadillac’s quality turned out to be so shoddy. However, dealing with Cadillac as a company has been absolutely infuriating. I have been trying to get them to do the warranty repairs for over six months and they have been absolutely impossible to deal with. They do not stand behind their product. I’ve wanted a Cadillac for a long time and I was really happy the day I bought it but now that I’ve owned one and had to deal with their poor quality control and abysmal customer service I would absolutely warn anyone considering buying a Cadillac not to. Cadillac is a sexy car with some prestige associated with its brand but in reality it’s a poorly made car with one of the worst companies I’ve ever had to deal with.

There are many variations of Cadillac and all of them are premier cars. They are very comfortable to ride in. The car that we own is bright red and it has several added options such as heated seats in the front and the back, a heated steering wheel and back-up sensors. It has a sun roof and a CD player. It has the ability to save the settings for the seat and the pedals for up to two people. Also it has push button start. It has a large interior and has room for two people in the front and three people in the backseat with enough room to be comfortable.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

First, I will start by saying that I LOVE my car...and this has been my 3rd Cadillac that I have owned...but I guarantee that it will be my LAST! I have a 2013 Cadillac ATS and as of last August (2017), the CUE System stopped responding to touch on the screen. Therefore, like thousands of others out there...I am unable to use the airflow controls (feet, face, etc) as well as the Navigation because you have to confirm your location ON THE SCREEN which will not work! Of course this conveniently stopped working just after the warranty expired on the vehicle. Of course the only option is to have the CUE system/screen replaced at a lovely price of $1,200-$1,500 and that alone is not a guaranteed fix. I have seen so many comments from other owners who have replaced this 2-3 times for it to only continue to FAIL!!! There are thousands of vehicles out there with this exact same issue yet GM has done absolutely nothing!!! Youre a huge corporation... Stand behind it, take care of the problem and maybe you will retain your loyal consumers. Do nothing and you will inevitably lose them.

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

Cadillac had a few styles to choose from sedan, sub, etc... The options and abilities are the best way Cadillac varies from other vehicles. Their design clearly demonstrates superior vision in luxury automobiles. The car I bought looks very modern, but classy. Its very roomy and comfortably sits 4 men for trips across the state. It is not a boat like the old Cadillacs, but still is very comfortable to travel in. It looks best in black in my opinion and the interior is beautiful. There are so many options to personalize Cadillacs. Obviously you can pick the body style that fits the look that you want. Then you can choose from a variety of colors and interior options that are not available in most other vehicles.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

I have severe scratch/scuff marks on my black SRX 2012 from the door moldings rubbing against the paint on inner door frames. This happened within three months of owning the vehicle. The dealer in consultation with GM engineers tried to soften the moldings using Kry-tox lubricant and polished the existing scratches out. Within 3 weeks the problem is back.I am now in discussions with main GM office for a more long term solution. They are suggesting 3m tape but this product peels and yellows over time and I feel this is just a band aid solution. The company that does this in my town stated this to me as well. They have not agreed to putting new weather stripping on, which may not be the solution either. But they have commented that this design flaw will be addresses with future models. Great, but this does not help me...! I dont know what the answer is, but they do not appear to be that worried that I am disappointed in paying big bucks for something that is not the quality that they lead customers to believe they are paying for.If anyone has this vehicle, please check this as it is not that apparent on lighter color vehicles. I also had rust already on the cross bar under the grill, and this had to be repainted as it comes from the factory with just a coat of primer! The dealer said not many people would notice this issue but check it out. Please comment if you have had any of these concerns. Will never buy another based on this experience. You are paying for the name but not the quality, and this is not fun!

I have already had 2 radios replaced in this vehicle and now it is out again. I will never buy another Cadillac. The dealerships know this is a problem and they will not help pay for this. I very dissatisfied. I think everyone should get together and start a lawsuit for this problem.

We bought this car used in 2013. For the most part, we have been satisfied with the car. Wish trunk was bigger. Mid 2014, begin to have problem with key getting stuck in the ignition and could not remove it. If I turned on and off several, would eventually come out. Had to be careful to make sure everything was turned off (radio, heater) or battery would be drained if left very long. Gas gauge would register empty. Received a recall in September 2014. Took in and they could not do anything because the key was stuck in the ignition and they could not get it out. Took in the next week and something was done the keys. The following week, the key again stuck after returning from grocery. Forgot to go back out and try to get out. The next morning, battery was drained, called for jump start. Could not jump. New battery purchased in November 2014. Had to have car towed to GM dealer on Friday. Had to call on Monday to see what status was. Nothing had been done. Electronic control module was replaced as no communication could be made with the car. Cost, $693.00. Was advised that there could be other issues that occur after this. Anyone know what these issues could be?

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

I love taking my car on road trips. Its the smoothest ride youll ever have! They have a large variety of colors, large variety of styles. Sleek, smooth, classy luxury. The backseat is huge! My family is more than comfortable and they can watch their devices comfortably with outlets back there. With cup holder too, but nothing compromises the roomy interior. Extra features make sure you are always comfortable. The seat adjustments and electronic features seem way ahead of time. I had the option for upgrades! My dashboard has really cool features, plus I can have roadside assistance if needed (which Ive not used yet). I highly recommend

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.

Cadillac offers a wide range of sedan and premium car selection. The Escalade and CTS being the most highly recommended vehicle. They are innovative and comfort is a priority for this brand. The car looks as well as it drives and has a sleek design that screams perfection. You will be the talk of town with the standout revolutionary style. Make sure to get upgraded dash. I would like more modern innovative capabilities but it shows excellent development and sound judgement by the leader. Dont forget that it is bears afk war. Also, more space is needed, can feel crowded and stuffy. More gas mileage, plenty of foot space and legroom. Enjoy the space to poop in peace, like everyone.

Purchased Cadillac SRX, March 15, 2014 from Valley Cadillac; 3100 Winton Road South, Rochester NY 14623. We took possession of the Cadillac SRX March 17, 2014 from Valley Cadillac. Problems start at 3.5 months of ownership: End of June 2014/Beginning of July 2014 rattle noises heard from the back of the car when going over any uneven pavement, potholes, turns, entering and exiting the driveway. Depending on speed and the amount the vehicle flexes determines how soft or loud the noise is. Its not always consistent either. Thought it was the storage cover took out noises still heard. Sat in the back seat while partner drove and thought maybe it was the plastic around the glass tailgate since it looked broken at the seam. After a few weeks of listening to the noise, I decided to bring into the dealership. July 17th: After hours drop at Valley Cadillac.July 18th: I left a note for the Service Rep to look at the plastic around the glass of the lift gate since it appeared broken to me and to drive the car to listen for the noise. Maybe it was the broken plastic making the noise (?) July 18th: Service Rep called that afternoon and told me I could pick up the car. Service Rep explained the problem was the liftgate wedges making the noise. They tried to lubricate and adjust the wedges but it didnt work so they replaced the tailgate/liftgate wedges and test drove the car. They said it was fixed. The minute I drove out of the parking spot at the dealership I heard the noise. I went into talk with the Service Rep and he had the mechanic that worked on the car come out to talk with me. Since the wedges didnt appear to fix the problem, I asked if he looked at the plastic around the liftgate window. He said no. I climbed into the back and showed him the broken piece and wondered if that was the problem. He wasnt sure since the wedges are known to be the culprit. I scheduled another service visit the following week.July 22nd: After hours drop at Valley Cadillac. July 23rd: They kept the car till July 25th. They said a plastic part of the tailgate had not been delivered and would it be ok for them to keep another day. I agreed. July 25th: They said they fixed the problem. They replaced the plastic on the liftgate. They replaced the liftgate actuator since it was leaking hydraulic fluid. Replaced a lift gate strut since they said the trunk support was leaking and was weak. I picked the car up. On my drive home, the car started making the noise again. When I got home, I opened the tailgate and found that the plastic that was broken around the liftgate window was secured together as if glued (This must have been the plastic piece they fixed). The interior fabric header on the left and right side was frayed away from the tailgate rubber gasket and the interior left side plastic panel wasnt attached to the metal frame. I called the Service Rep and told him the noise was a little better but not fixed. I told him about the frayed fabric and plastic piece not attached. He was very sorry as he did not inspect the car before I picked it up since the Service Rep was busy with another customer when I arrived. Not an issue. I asked the Service Rep to have a loaner car brought to my house and they can take the SRX and I can drive them around in the SRX to hear the noise and show them the interior parts not attached. Service Rep agreed. July 29th: Mechanic came to my home with the loaner car. I showed him the interior pieces that were not attached and he explained that he had to take various pieces apart to make the last repairs and had difficulty putting them back together. We rode around in the car and the Mechanic heard the noise coming from the back of the car. He said there were 10 other vehicles in the shop with the same problem. He was working with another Mechanic to try and fix the problem since GM didnt have a recommended fix. Mechanic left with my car to take back to the dealership. July 30th: Get a call from the Service Rep asking if I ever had a problem with the front passenger window not going up. I said no. He said they are unable to get the window up and will have to fix it. July 31st: The Mechanic dropped the SRX off at my home and explained what they did. He explained that the front passenger window had been adjusted and was working properly. He opened the lift gate and showed me that all the interior plastic pieces and the fabric header were repaired. The wedges and liftgate striker were shimmed and re-adjusted. I pushed the button to lower the liftgate and just as it was about to close and lock, it popped open on its own. The Mechanic said he had opened and closed the liftgate 20 times at the shop without a problem. We were able to get the liftgate shut by holding the liftgate down so it would open up on its own. We drove around the neighborhood and I thought it was better but as soon as I turned up my drive, it made a noise. I called the Service Rep and told him it wasnt fixed. I had to keep the SRX as we were going away and needed to use the car. August 1st: On a weekend trip. Had to drive to Maryland and listen to the music pretty loud since the noise in the back is unbelievably annoying. We reached our destination and dropped bags at hotel lobby. My partner pushed the liftgate close button from the driver door and started to drive away. I forgot to tell him the gate might not shut and sure enough it opened on him. He tried several times to get it shut and finally it closed by pushing down on it. (What is the point of having an auto liftgate if you have to hold it down to get it to close). August 5th: Dropped the SRX off at Valley Cadillac in an attempt to fix the noise problem again and liftgate not staying shut. A GM representative was at Valley Cadillac and our Service Rep showed him the car and explained what was going on. The GM rep said that the tailgate/liftgate noise was a known problem with the Cadillac SRX. That its a design flaw and there is no fix for it since it doesnt happen on every SRX. Valley Cadillac had a case number generated with GM since this was an apparent problem. The liftgate close switch was replaced maybe due to corrosion in the switch that made the tailgate go up on its own. I also had them do an oil change and tire rotation since we were leaving to go out of town for the week. August 6th: The car was ready to be picked up but I didnt pick up till the 7th since we didnt have time to get it until then. August 7th: I met with the Service Manager who told me he would elevate the issue to the District Manager and that the District Manager would call me. The Service Manager explained it is a problem with the SRX and that there is another individual that is having the same issues. Others that have had the issue had been fixed or have chosen to ignore it.August 8th: On my way to work the Engine light came on. I called our Service Rep. The Service Rep said to bring it in since I was leaving to go out of town at 12 noon that day. I went to the dealership. I waited for the car and the Service Rep told me it was an actuator in the emissions that had gone bad but it was replaceable. Upon leaving the Service Rep told me that the actuator wasnt broke but that it was a hose that was disconnected, probably from when the car was manufactured. At this time, I told the Service Rep that I had been patient but that I was losing my patience. He told me that he understands the car makes noises and that a luxury car such as this should not make them. He also stated that most people can ignore the noise but understands I am more sensitive to it, as he would be too. Seriously??? The car is a $47,000.00 piece of junk.August 9th: Upon arriving at our vacation destination, the front passenger side window would not go up. I called the dealership but service was closed. I called our sales rep and left a not so nice message on his voice mail. He did call us back and suggested we take the car to the nearest dealership (which was 1.5 hours away) we explained we were on vacation so we had the car towed to the dealership. We couldnt pick the car up until that Thursday 8/14 so we didnt have a car for 4 days while on vacation. August 15th: I called the Service Manager to tell him the District Manager never called me. August 18th: The District Manager finally called and I explained to him what I wanted. I want my down payment back and you take this car and cancel my lease.August 21st: Our sales rep calls and tells us we can come to the dealership and pick out any new Cadillac. I told him I didnt want another Cadillac. If I wanted another Cadillac sedan, I would have bought one in the first place and I dont trust the SRX enough to want to ever drive another one. August 22nd: I spoke with the District Manager and told him I was very unsatisfied. I explained again what I wanted. He acted like I never told him that. August 25th: The District Manager said he escalated this matter to his Regional Manager. I asked for his name and contact information and I was told the Regional Manager doesnt deal with the customer. At this point, I called the Executive branch at GM and a case number was generated with one of the customer service reps. September 5th we take a weekend trip to visit friends in PA. We arrived at their house, close the tailgate and it pops open again! 3 times! So I call the customer service rep at the executive branch so she can make a note of it in the case file. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision. We leave the car in the garage and dont drive it unless we have too. At this point we are wasting money on a car with known problems and problems that just appear out of nowhere. Valley Cadillac has written this off as GMs problem and GM is doing nothing to make this car go away. We need help! In Summary: Tailgate/Liftgate makes noises that sound as if the gate is not shut or the vehicle is not structurally sound. GM knows of the problem but wont fix it and tells us we just have to live with it. In for service 4 times for the same issue. Tailgate /Liftgate doesnt always shut automatically without having to hold it shut. Front Passenger Winder is fixed??? Will it break again?? The dealership has shoddy at best workmanship. Poor vehicle quality = poor resale. I would never be able to get rid of this vehicle on my own. GM does not care that every day they dont make a decision to take this vehicle back its costing me money. All we want is our down payment of $2800.00, return the vehicle and rip up the lease. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision.

On October 26th, 2012, our 2009 Cadillac SRX was hit by a kicked-up rock on a local tollway. The cargo area window on the drivers side was completely shattered. This window also houses the antennae for the navigation system. The SRX model was redesigned beginning with the 2010 models so this window is no longer used. GM has had this window on backorder for months, if not years. It does not have a manufacturer for this window, and obviously has no plans to obtain a manufacturer. There is no ship date! I will never purchase another Cadillac or GM product and I will make it my mission to spread the word about the totally unsatisfactory experience Ive had with this brand.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

I bought a new 2017 Cadillac XT5. I had a problem with the cruise control. It took 4 visits to the maintenance department before they fixed the problem. I had to take my Cadillac in because the fuel gauge would not work properly. I simply washed my xt5 and somehow it caused the door locks to not work. It cost me $575 to get it fixed. I called the corporate office seeking a refund and give Cadillac a chance to stand by their product but they refused. So, if you want to take a chance and buy a Cadillac....good luck.

Love my car but hate the radio or cue system. From the first year we bought this car the screen on the radio would freeze up. But after a day or so it would be ok again. Not sure why it would work again but happy it was working. Then this past month it froze up and we have tried everything to fix it. Just called the local Cadillac dealer and they said it is common but my warranty is out and it could cost anywhere between 1500.00-2200.00, yikes!!! There should be a recall on this radio system because I have read many reviews this past month while trying to figure out why mine wasnt working.

I took my 2011 Cadillac DTS into the dealership for warranty repairs. The chrome In the 18in wheels is peeling after less than 3500 miles. The dealership said that I hit a curb. I am the only one driving the car. I didnt hit any curb and to replace the wheel will cost me $900.

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

My 2015 Cadillac CTS CUE touchscreen freezes up (no response), blinks on and off and needs to be repaired. I see hundreds of people have this same problem. GM needs to address this problem with a recall. I see the CUE system is no longer produced (go figure). I plan to address this issue with MANY social media sites to force GM to listen to those of us who have this issue.

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my Stability Control sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a companys irresponsible behavior.

I purchased my 2013 ATS in 2013 and had nothing but trouble with my cue system, blinking off and on and now it totally went, frozen up, and am not paying $1500.00 to have a known problem by G.M. TO HAVE IT REPAIRED. This was my first Cadillac and my last, my next new vehicle which will be in one year will be a KIA.

The Cadillac brand models are varied with respect to the type of environment where they are condescending. This brand is so recognized in the world for the quality and design of its cars. There are few updates that I made to my Cadillac since it is a classic model, however the ones that are made are excellent, you could say that they have given the size. The design of the car allows it to be more spacious, I can usually get up to 6 people of medium size in my car.

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.

I purchased a 2015 SRX with $13,000 miles on it. Within the last six months, the CUE screen wont work on the bottom, the wiper fluid motor stopped working, had to replace a fuel injector and just yesterday the motor on my right passenger side window went out. I drove to work in the pouring rain with my window partially down. I have had several vehicles in my lifetime, but this is by far THE WORST! These cars are not cheap but they sure have all kinds of things go wrong with them. I will NEVER buy another Cadillac!

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

Great looks, never had any mechanical problems, very comfortable. Most Cadillac models have wood grain interior, a sleek design, Bose stereo, all fully loaded options, great safety features, and is very comfortable to ride in. They also have touchscreen radio, touch screen GPS, DVD or Blu-ray players, chrome rims, sunroof, leather seats, heated or cooled seats, premium sound system, and back-up camera. Also, majority of the Cadillac models have ample leg room in the front seat, the back seat, and if its a SUV, in the 3rd row as well, seats are wide enough to comfortably seat 3 people without feeling cramped.

Im lucky to have this car. Its a regular sedan - two in the front and two in the back. It looks great and the design is top notch. Its attractive and sleek. I get compliments from other people, too. I cant complain. There are other cars with more seats and they have all kinds of sedans and crossovers to choose from. And there are different versions of these cars. If you have the money you can upgrade to make the car flashier but its expensive. You can go from the Cadillac CTS to the coupe.

In April 2006, I purchased Cadillac STS V8, 1G6DC67A760130685/130685, from your Agent in Oman (Oman Technical Establishment). The navigation system was out of date and the TV reception was very poor. We took the car to the agent for repair. Unfortunately, they were not helpful and their reply was unsatisfactory. They told us that the TV reception is poor in all STS model and that they have no solution to it. With regard to the navigation system, they told us that we should pay considerable amount for updating it. The car was returned to us.At the beginning of May 2012, the audio system in the car stopped working. We took it for repair. Unfortunately again, the agency told us that they do not have a technician to repair it. Instead, they would send the car to Dubai to get the audio system repaired there and it would take 3-4 weeks to get it back. We asked if the agent will give us a car for our usage during the period of repair, but they refused. The car was returned to us. Navigation system, TV reception, and audio system are not working in our car. The agent did nothing to get our complaints solved. How can a GM sole agent in the country without a technician to repair the audio system and TV reception?

My son graduated from college last month and was lucky enough to find a job prior to graduating. He bought his first nice car, a beautiful 2005 STS Cadillac. We noticed that the car was burning oil. In 4,000 miles, the car went through 7 quarts of oil which is unbelievable for a car with 62,000 miles and had been serviced 36 times by Cadillac dealerships according to the faux report. The dealership tells us that the car needs new pistons and rings. The cost is $3,500 to fix the vehicle. When we bought the car, it had a $1,500 guarantee if there were any problems with the car. They do this on different brands of used cars. I emailed GM Cadillac division and received an email that they were happy to help and would contact us the next day which they did. I explained to them that there has been multiple complaints about that model and that this was a defect and I would hope they could help my son with the cost of the overhaul. The second person I talked to told me that the most they could help was the $1,500 from the dealership like they were involved which this was already offered from the lot where we bought the car. I then asked for the supervisor whose name is Roy. I told him that I have never heard of a car with 66,000 miles going through 7 quarts of oil in 4,000 miles and especially a high-end car. The bottom line is he said there’s nothing he could do about it. I realized that there is probably nothing that can be done but I am in customer service for a large company and cant believe that they offered no help especially with social media nowadays.

Cadillac offers and includes very unique models. The one I purchased has incredible handling and speed. Its red and black with white stripes. It has black tires and white rims. It also has ornaments and tattoos. It has auto-pilot and TVs inside of it. Its personalization options are unlimited as are all the other cars Ive purchased. Ive upgraded the engine and the tires for a more rounded car. I recommend Cadillacs to all of my family and friends. Its price however is a bit unreasonable. Furthermore, the passenger capacity is not very good. You can only fit 2 people in the car including the driver. Id much rather have a 4 seater car than a 2 seater car. But it was an enjoyable experience.

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

Cadillac SRX 2011 - The check engine light has come on 5x in the last 2 months. Each time the dealer says it is the same code some type of transmission sensor. Had it at the dealer Thursday & light came on Saturday. Rattle in front of car & dealer said cant find anything. This is the performance collection & sometimes it shifts like it is in the performance mode when it is not. First & last experience with a Cadillac. It only has 49,000 miles & I have had more issues with this car than any other car I have owned.

I bought a car from our agency in Dubai Liberty. They sell GM Motors cars. I bought a Cadillac CTS 2011 V6. In the beginning, the car is great and without any problem. It’s the best car I ever drove in my life and I gave it as a gift for my wife. She was more than happy to have a CTS. She drove it till the first service. We took it to the service in Dubai (Garhood branch). After the service by 3 weeks, we were coming from Abu Dhabi to Dubai and driving at normal speed of 130 km/h, then suddenly the we heard a bomb sound and a smoke coming from the engine. Thank God we stopped and no one crashed us from back. The street was full of oil from the damaged engine. We called the street help and then we took the car to the service at Garhood branch in Dubai. And after a day they called us and said, “Sorry, the engine is damaged. We will send an approval to GM mother company to change the engine. But we don’t want to repair it because it wasn’t our mistake.” The car must be changed and they ignored me. Kindly support me in this.

Cadillac had a lot of selections of cars to choose from. I was really impressed with the amount of inventory they could fit in a showroom. They have good sales people, too. They will let you upgrade the heck out of the car just as long as you have the money for them. You can do it all if you want to spend. I knew the car was upgraded but the features were great and I could not believe it had so many different bells and whistles. You can also fit a lot of things and people in this car. It is quite roomy.

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

I really love it. It has a great deal of variety. Appearance is very cool and the painting is very shiny and sparkly. I love the leather seats and stuff. It has a good feel to it. The passenger capacity is very large depending how you put down. You choose it to be up eight cars seats for many. The upgrades on the car is very nice too and you can get upgrade at a local store. I also really like the motor.

I bought a brand new Cadillac CT6 in 2017. After 2 years of use, I noticed the wheels had some spots that resulted to be paint peeling off of the wheels. It took multiple visits to the dealership to open a report and get the warranty claim started since service technicians did not know how to properly open a warranty claim. After more than 2 months of continuous visits to the dealership, GM finally answered that they would not replace the wheels due to warranty expiration. Poor warranty support on a car of more than $50k tag price. Not buying Cadillac again.