There are many variations of Cadillac and all of them are premier cars. They are very comfortable to ride in. The car that we own is bright red and it has several added options such as heated seats in the front and the back, a heated steering wheel and back-up sensors. It has a sun roof and a CD player. It has the ability to save the settings for the seat and the pedals for up to two people. Also it has push button start. It has a large interior and has room for two people in the front and three people in the backseat with enough room to be comfortable.

The CTS is mid sized sedan. Only had 12,000 miles on it at the time of purchase. The lease came with bumper to bumper warranty for 100,000 miles. Everything from the paint job to the interior was beautiful. It has Italian leather seats with full sunroof. While stylish, it lacks the leg room we all keep hoping for year after year. Hopefully engineers will figure this one out. Its been long overdue for such a beautiful car. Dealership assisted in the entire process making the buying experience their top priority. They were easy to talk to and understand. Personalized options are available upon request. Full detail car wash and oil change at dealership.

My Cadillac has been a large amount of annoyance due to constant breakdowns due to poor quality and dealer service. As a Senior Citizen I would not recommend this automobile to anyone as it is not dependable and most likely will get you to your destination. I have written Cadillac Motors, I have called them, the go ho-hum and go back to screw another customer. Walmart has much better customer service. My case number is **.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

I bought a car from our agency in Dubai Liberty. They sell GM Motors cars. I bought a Cadillac CTS 2011 V6. In the beginning, the car is great and without any problem. It’s the best car I ever drove in my life and I gave it as a gift for my wife. She was more than happy to have a CTS. She drove it till the first service. We took it to the service in Dubai (Garhood branch). After the service by 3 weeks, we were coming from Abu Dhabi to Dubai and driving at normal speed of 130 km/h, then suddenly the we heard a bomb sound and a smoke coming from the engine. Thank God we stopped and no one crashed us from back. The street was full of oil from the damaged engine. We called the street help and then we took the car to the service at Garhood branch in Dubai. And after a day they called us and said, “Sorry, the engine is damaged. We will send an approval to GM mother company to change the engine. But we don’t want to repair it because it wasn’t our mistake.” The car must be changed and they ignored me. Kindly support me in this.

With a wide variety of models to choose from. Has a smooth ride while being able to pamper myself in luxury. Also dependable reliability within the CTS and GTS. Sleek, aerodynamic shape as well as a stylish interior brings luxury to the forefront of automobiles. Brings technology and chic together, and ahead of its class. From heated seats to a high-tech navigation system, you can customize your dashboard to suit your needs. With room for four passengers and driver, drive in comfort. This spacious cabin makes each drive pleasurable for all passengers lucky enough to be inside.

The GPS quit working. I thought it was a scratched disk or something simple because the radio and CD player works fine. I went to the Lexington dealer and they told me I would have to replace the whole unit at a price of $4700 plus installation. I bought the Platinum Escalade in 2009 for over $70000 with just 60000 miles. Im upset.

Cadillac has very distinct look that can be seen near and afar. It has a quality of car features that outlooks all others, that stands out above all else. Cadillac Escalade trucks, three different versions of the Cadillac cars in town to sporty. Love that they are SUVs, cars, trucks, just a difference variety of quality vehicles. On sat, digital and WiFi, on star cruise control, anti-lock brake systems, back-up navigation, GPS, a rd and American quality that far extended and exceeds. Love the way it steers and the smooth driving experience. Can hold a lot of stuff... a trunk that could hold a elephant. It is a electrified experience and the make of it lets more people fit into her.

I had submitted a review in June after having been told by Cadillac that I was SOL regarding the issue I had with the OEM tires on my 2017 XT5. Fortunately, I complained to my dealer and told them I wouldn’t be back after my lease was up. The dealer intervened on my behalf with Cadillac and shockingly, they were successful where I had not been....I received a check for full reimbursement for the Continental tires I replaced the OEM Michelin tires with. According to the lady with the dealership that handles warranty issues, there should not have been an issue with Cadillac refusing my claim as there had been a Bulletin issued regarding the problem with the tires!! So...I have a decision to make....I’m happy with my dealer, but still unhappy with Cadillac! I will at least consider another Caddy, but not a slam dunk for me like it once was! I will also consider others as well! Remember when you bought a Cadillac knowing you were buying quality? Not so much anymore. One would think the manufacturer would figure that out. Regardless, I felt I should tell “the rest of the story”!

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.

STS rear wheel drive - In 2005, the tires wear on the inside as though it is out of line or something. The alignment center said there is no adjustment on the rear and they even called the Cadillac dealer to see if there was a fix. The tires were rotated so all 4 wear out in 30,000 miles? Anyone who has an answer to this?

I was into the Escalade but eventually realized that truck is just overkill and just a bigger version of a Chevy so I got a XT5. Its black with the sport package, wood trim, automatic transmission, and sweet moonroof. It can seat one person extra. I also love the OnStar.

I purchased a preowned 2006 Cadillac CTS 1 week ago and two days later with my new expensive car, the car barely accelerated from a stop. I was almost t-boned 3 times already. My gas mileage is terrible due to the car not shifting out of 4th gear. No 5th. I have to floor the pedal just to creep up to speed, then the car wont shift so it runs high RPMs burning gas. I have read numerous things about this car shutting off, starting on fire, extensive repairs OMG! It is currently under recall for an ignition switch that just shuts off, this disables, brakes, steering, oh yeah and the air bags! Great! Visited two different GM dealerships who showed no concern or offered anything but expensive diagnostic fees. Never mind that I might not love looking enough to make the appointment in the defective POS that Ive just saddled myself with! The car only has 56k miles on it. I paid 15 grand for it and have a large monthly payment. I own an import (German) with 157000 miles it and it runs like a top and I own it. Guess which car I drive! Thank you Audi for being everything GM is not. My advice finance companies and banks should stop providing financing for this entire GM line since once you are Dumb enough to own one you cant give it away. If no one can finance one people would still getting ripped off and maybe GM would start to build a quality product and back it! And the finance companies and banks would stop going out with a repo company and picking them up. That is where mine will end up going. No one can offer a solution on what is wrong! So it can sit and rot until they come get it and my credit will suck and the bank will lose money. In the end, the crooks at GM got paid so what do they care! Listen up banks - avoid GM car financing like the plague, especially the Cadillac CTS!

The XT4 is a great car. I bought my 2019 just recently and took a shake down trip to Dallas from Houston to see if there were any kinks in the car. It performed splendidly on the trip. I drove it 80 to 85 mph and it felt smooth and powerful. The only thing that happened and the reason for the low review score was that the car tried to kill me. I got some open road and floored the accelerator and to my surprise the pedal stuck to the floor. The turbo had kicked in and I was flying down the road. I shifted into neutral but the engine was revved all the way. Luckily I was able to take the side of my foot and manipulated the pedal back up to where its starting position. I said it must be a fluke so I did it again and I had the same outcome and same fix. I road on back into Houston with no other issues but I also wasnt going to floor the car again till I could look at the problem in day light. The next morning I found that the mud mats that came with the car was not installed in the two plastic holders and I initially thought the car was I had taken the car to had not popped them in properly but I discovered that Cadillac had left the carpeted floor mat in place under the mud mat. I didnt even know there was a mat under there. There is no way to get 2 mats to pop onto the two plastic holders so it was really Cadillac (the dealers) fault. This is a warning to anyone who has those hard mud mats to make sure they cant slide forward and interfere with the accelerator it could be disastrous.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.

2012 CTS Bought from Crest Cadillac in Hoover, Al. Bought car new off lot Nov. 2012. Within 3 months engine light on. Took to dealer said nothing was wrong. Another month light came on again. Took back said something with injectors. Was not sure. I think they replaced one. Car hesitates, the RPMs rev up to 4K when Im going downhill or even going around 45 MPH. While sitting still, rpm goes from 1 to 0 constantly and the air stops cooling at same time. I have taken back so many times I have lost count. I ask before 50K warranty went out to put on diagnostic. They said nothing was wrong with it, no reason to. Still doing same thing. I have been called a liar and made fun of. When I pull up, I am treated like I am there for nothing. My car is a LEMON and I am not going to stop till something is done about it. This is the first new car I have ever bought. I thought it would be the last due to the reputation and supposed quality of a Cadillac. If I ever get out of this car, I will NEVER buy another Cadillac. I have contacted a lawyer and I do want something done. I was told that if the car computer doesnt say it happened, it didnt happen (Wow, a manmade computer). I need someone to contact me so that I can get info on who to speak with about car asap.

My 2015 Cadillac CTS CUE touchscreen freezes up (no response), blinks on and off and needs to be repaired. I see hundreds of people have this same problem. GM needs to address this problem with a recall. I see the CUE system is no longer produced (go figure). I plan to address this issue with MANY social media sites to force GM to listen to those of us who have this issue.

Im lucky to have this car. Its a regular sedan - two in the front and two in the back. It looks great and the design is top notch. Its attractive and sleek. I get compliments from other people, too. I cant complain. There are other cars with more seats and they have all kinds of sedans and crossovers to choose from. And there are different versions of these cars. If you have the money you can upgrade to make the car flashier but its expensive. You can go from the Cadillac CTS to the coupe.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

I purchased a new 2013 Cadillac CTS Coupe in July 2013. A week after purchasing the car, I noticed a popping sound when I put the car in reverse and turned the wheels. The dealership determined that the rear differential must be replaced. They replaced rear differential and 2 month later, the right rear differential seals were leaking fluid. Car returned to dealer for this repair. I have since contacted an attorney to pursue a buyback from Cadillac under the Magnuson Moss Warranty Act. The right side weather stripping/molding had to be replaced as it would not seal completely and water would enter my vehicle when it rains or when at the car wash. Cadillac says this does not qualify as a defect therefore they are only willing to grant a minimal goodwill cash offer. Cadillac/General Motors is pathetic.

They had everything from Ford to Buicks to BMWs. I ended up with the Cadillac CTS. They have different varieties of Caddys but the CTS was the one that was perfect for our family. It can seat up to five people which is a perfect capacity for my husband, my 3 kids and myself. It may look small from the outside but once inside it is huge. Even the trunk is huge. It has heated leather seats, a huge truck, adjustable car seats, satellite radio and even OnStar already available. Even down to the headlights, this car just screams beauty & class. Its not just the outside but the inside too. The beautiful leather interior, the sunroof, even the dashboard was just brilliant. The sunroof, heated seats, satellite radio are some of the upgrades I had for this car and I love them! This car has potential for so much more.

Its a BMW with nice big wheels, a good engine, runs 15 miles, has nice beautiful windows. Gas is good. It runs really fast with a high speed limit. It is the color red with some white in it. Red cars are the best. Has a nice big stereo. However, it will need a lot of work like nicer, better, big wheels, more windows, and a different color would be nice and a better stereo, long distance and more miles. The miles could be better with more room for a bigger family. But the capacity of this car is good. It was really good experience.

What they had then and what they have now are different. A Cadillac no matter what model is a prime car at that time and very dependable. You cant go wrong with one. This was my 1st car in 1962. It had a sleek body style with sort of mud flaps called wings which clipped on the back tires. It had everything the cadillac had to offer. Radio, heat, air which was about it back then. The car had both a front and a back full bench seat that would ride 6 to 8, very comfortable and has plenty of leg room.

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my Stability Control sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a companys irresponsible behavior.

So what is Cadillac going to do. Reputation is going down the drain. Price is not. Everyone I know is experiencing issues with this expensive technology but without answers from the company. I have had 4 SRX models in 12 years. No issue till now. Told back order on queue. This part is purchased from someone other than Cadillac. Told they have no control. HELP ConsumerAffairs. Why has there not been formal recall and pressure applied!

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

My 2012 Cadillac CTS had steering problems, steering wheel locked while driving and engine was running! The local dealer checked the car and said there is nothing wrong with it since no error codes exist upon inspection! Safety issue + bad dealer = killing machine.

2004 Cadillac SRX - I purchased a 2004 Cadillac SRX a few years ago 85,000 miles. Ive never heard of the car and was excited to own such a great looking car. Everywhere I went people gave me compliments (I had to swag it out a bit :) ). I loved the way this car looked - it definitely stands out from the rest. However, this car was a love hate relationship - starting from the 1st week. The car spent more time in repair shop than I actually drove it. Im a bit smarter now. Purchasing a car close to 100k is a bad idea. You just might as well buy a newer car. The repairs went into the thousands easily. Everything was breaking down and needed to be replaced. I was afraid to even drive the car after while, because the car can just shut down if there is a problem (youre unaware of)/I wouldve like some type of warning sign. Long story short - I ended up parking the car for a while until I was able to buy a new car (foreign). I still love they way they look but I would never buy one again. These cars are all over Craigslist now for pretty cheap which should tell you a lot.

My car has a Vin number that is described in the service campaign #99086. I have a blown head gasket and leaking coolant in the described campaign. Note none of the vin numbers described in the campaign have had formal recalls issued. My Vin numbers last 8 digits **. I have a work bench work history on my car from Cadillac. The campaign was issued in 2002. My car was never corrected. Miles on car is less than 80k. Northstar engine, Local Cadillac dealership in Bentonville, Arkansas states since no formal recall on my vin number they must get approval from their gm rep. Gm rep has called and denied the repair. I have filed service claim with Cadillac. Please help.

Cadillac ats 2013 - Vehicle makes loud clunking noise when in drive and at a stop. Feels as if engine is shaking. For 50,000 miles and engine noises to appear seems as if Cadillac is a rip off. The worst, the dealer doesnt help unless you pay for them to diagnose what is so loud and clear. GM needs to get their crap together. Cadillac vehicles are beautiful, but will become ugly to an owner that has to spend so much money on an issue that is obviously from the maker. How do you expect to compete with BMW?

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

Cadillac has a wide variety of models and selections. Each model included different packages allowing me a selection with items that allowed me to customize my vehicular selection. From color selection combined with interior combinations I was able to find just the right style that pleased both my spouse and I. Coupled with a wide variety of features led to a unique car built just for me. The inside capacity of the sedan offers a very roomy space for my passengers. Both front and back seats are comfortable. The leather seats keep warm in winter and offer a body hugging feeling.

The vehicle owned was a Cadillac Seville. It was a great vehicle to drive around in. I really hated time caught up with it. It was a 1989 white vehicle. The ride of the vehicle was very smooth. The seats were leather and were red in color. The music system was great. It had a radio and cassette player. The tires were black with white walls. The carpet that come with the vehicle was replaced with new carpet of the same color which was red. The vehicle would seat 5 people comfortable. The seating would accommodate 3 large individuals and 2 medium size individuals with no problem. The vehicle was very personal in a sense that I owned it for so long it became part of me. One of the best vehicles.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

Took my 2010 Cadillac SRX 81,000 miles. Dealership said I need new Timing Chain. The Chain has been stretched out of place. $1900.00 dollars to repair. GM has to know they have a problem with the Timing Chain on these vehicles. Talked with local repair shop who has seen the same problems with at least one other SRX. What a lousy car, will never buy another American made vehicle.

I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.

On October 26th, 2012, our 2009 Cadillac SRX was hit by a kicked-up rock on a local tollway. The cargo area window on the drivers side was completely shattered. This window also houses the antennae for the navigation system. The SRX model was redesigned beginning with the 2010 models so this window is no longer used. GM has had this window on backorder for months, if not years. It does not have a manufacturer for this window, and obviously has no plans to obtain a manufacturer. There is no ship date! I will never purchase another Cadillac or GM product and I will make it my mission to spread the word about the totally unsatisfactory experience Ive had with this brand.

The seats on my 2013 XTS are very uncomfortable. Both my wife and I can’t ride more than 10 miles. The seats are too small, and we are not big people. I will not buy another Cadillac. They dont want to change the seats for more comfort. I have a 2005 Deville. Thank God for that car. If Cadillac would do something, I would be very happy. Otherwise, I will tell everyone about this car.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

2006 CTS - This is the very first Cadillac I have ever own. Nothing problems with this car. The transmission coolant lines blew out of the radiator causing transmission fluid to shoot over the road and white smoke came back. This car is a disaster and everything falls apart - the rear differential bushing excellent quick.

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

MY CUE screen suffer from a known problem in some of the SRX and other models. Brought the car under warranty still to the dealer who recognize that the screen is freeze (not working) in the lower center part of the screen and they said it might take 3 weeks to get the part... its 2 month later without any answers and specific date for the part to show up?! I contact GM customer service and end up with nothing but same words and promises like the dealer. Im driving without navigation for 2 month already and who knows how long until this part will show up. My car is 2013 SRX with 50k mileage (been at the dealer before the warranty expire for that issue). Im in the point where Im looking for a new car as I usually does every 3 years and if for a minute I was considering Cadillac then after that hell NO. There is no way I buy Cadillac or GM to find out that they have NO PARTS for something they knew for awhile now. Very disappointment and even considering to sue.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injection cleaned and replace all filters. In Sept of 2013 replaced radiator with hoses and Trans and water pump... In Jan 2014 replaced all 6 coils and plugs... now the recall for the airbag sensor was fixed in 2011 and has gone bad again and Im fighting with corporate to cover it again!!! $7000 later and they have the nerve to charge me 400. I told them, no you cover it, this has nothing to do with wear and tear. Not only that but 6 forums have said this is a problem around 80,000-85,000 miles, guess who has 81,000 me! The dealer is telling me to fight and not stop because they feel the same way I do! Corporate will not budge. I spoke to a lawyer who informed me since they are aware of the problem and refuse to warranty the sensor if I get into an accident I can sue the hell out them! Im 3 steps away from calling channel 7 news and channel 11... Its time Cadillac corporate gets put on blast! I have no problems showing receipts to show what kind of car I got stuck with! One more thing Cadi converter and power train and alternator was replaced also under warranty... This is by far the worst car anyone could own!!!!!!

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

My car has all kinds of annoying rattling sound coming from the interior panels. I left the car the whole day today at the second dealership I went and they diagnosed they couldn’t duplicate just like the other dealership that I visited for the same issues five times. As soon as I drove it off from the parking lot I was able to hear the annoying noise.Before I was able to get my car back, I told the service staff I will come back at seven, but she already left with other staffs by the time I called at 6:30. I was able to find a sales staff and he told me to come back in the morning but I already drove an hour. He found a key later on and I was able to get my car back after begging three twice. I’m not gonna bother by the noise and drive it as is but I’m not gonna stop complaining how crappy the Cadillac service departments are managed.

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

Cadillac DHS 2003 - Just read a comment by an owner of a 2003 Cadillac and I wanted to respond with What are you doing with my car? I have had to replace the transmission, rack & pinion, numerous window regulators, A/C compressor etc and now the intake manifold gasket. One would think that after building cars for a hundred years, and the humiliation of putting (the once revered) Cadillac name on the Cimarron, that taking some pride in engineering components shouldnt be asking too much.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

Never owned a Cadillac before but it being a big name decided to give it a try. What a mistake. 2010 srx before I got home with it cost 3795.00 for headlight and installed. Sway bar bushings went. Last week a squeal and vibration came in it. A seized universal which you cant buy have to but the complete drive shaft, 1300.00. So put it in the dealers to get it fixed. They couldnt get the drive shaft out of the transfer case seized in and cant buy parts. Had to get a whole new transfer case that there was nothing wrong with in the first place 1795.00. So they agreed to go 50/50 but still cost me 1995.00. What a rip off. Disgusted with GM.

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.

The Cadillac offers many different models, but we drive the 2006 DTS. It offers a smooth ride and a responsive engine. The model is also equipped with a digital read outs that check condition of the car. The DTS has leather interior it makes the ride extremely nice. The car comes with a large trunk which makes it easy to carry luggage and other items as well. One of our favorite upgrades are the seats, they have the option to make them hotter or colder. We also love the digital readout of tire, and engine conditions, as well as the temperature read out of the outside and inside of the car. The car can hold up to three passengers in the front and back with bench seats up front. There is plenty of leg room for passengers as well.

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

Cadillac CTS 2015, I bought it new in September 2015 and I have had more problems with the cue, phone will not charge, on star not working, this model is a piece of junk!!! Cadillac/ GMC SHOULD BE ASHAME OF IT. This car now has only 4143 miles and I afraid to drive on a long trip, now thats very sad!

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

We own a Cadillac CTS and had it in the shop to have a Throttle Body (part no. 9128412), Connector (part no. 15306420) and Seal (part no. 90412566) replaced. We paid $1,425.82 on 31MAR2011 to GREEN BUICK GMC (who we stopped going to because of other misdealings, i.e., they attempted to cheat us on the cost of replacing the trunk struts (They wanted $400 when the parts INSTALLED only cost us $77 at a competitor). NOW this Cadillac CTS is LuJacks of Davenport Iowa and their $130/hr diagnosis machine indicates that the THROTTLE BODY etc needs to be replaced, AGAIN!???I called GM and they refused to let me speak with Mary Barra, CEO or her executive offices. I spoke with a number of do nothings and unfortunates there. They assigned THREE (3) different case/file numbers (** then **, then again today: **). They keep putting this off. I want them to pick up the bill, pay for the repairs, etc. I should NOT have to be put through the inconvenience of being without my car for another two weeks for the exact SAME problem I already paid for three years ago. This is INFERIOR QUALITY products, aka PLANNED OBSOLESCENCE aka Quality Control aka Marketing aka Criminal Conduct aka Business As Usual at GM. This is WRONG to do people this way. They need to be held accountable. Call 855-880-1500 and let them know.

High grade luxury truck that is just as good or better than the rest. Had a Nissan truck before this but it cannot measure up to an Escalade. Pretty much power everything - almost too much power I had to turn some of the stuff off such as the seat that moves back when you shut off the ignition. Picked up rugged ridge floor mats, upgrade the speakers which sucked and put on a hood protector. Do yourself a favor and get the fuses which light up when they go bad. Saves a lot of hunting around for the problem. Will fit 5 people in comfort for hundreds of miles at a time and also tow whatever you need to take to the countryside - truck is the best at doing this. Best truck I ever had.

I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was for $52,170. It is the most expensive piece of crap I have ever purchased. But I am stuck with it because the CARFAX and Repair history, basically, makes it non-tradable or sellable.This car has been in the shop about every 2 1/2 weeks over the 2 years I have owned it. 46 issues have been fixed or replaced. I called Cadillac Customer Service for help. I was assigned a District Rep, who does not call me back, and never answers his phone when I call. He has been dodging me for over a month now. I want my B2B warranty extended to cover the stuff that keeps falling off, because I only have 3k miles left on the factory B2B, and the extended GM warranty does not cover things like trim, vents, handles, doors, etc.The district rep said When you make as many cars as Cadillac, some of them are not going to be perfect and then proceeded to get me to hang up the phone. I have not gotten to speak with him since. I guess, once Cadillac has written you off, you are dust to them. The dealership has been wonderful but GM/Cadillac, not so much. Some of the things had to be argued to get it fixed.

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

2010 SRX Cadillac had wet rugs in back floor. Had repairs made to leaking sunroof, water also corroded back hatch lift... Replacement made ($1300). Next week engine problems... Car towed to dealer... Now water damage has shorted out, ruined fuel injection, plus whatever is controlled by module under front seat... GM knew the sunroof failure was a possibility but did not send any warning to customer so the roof could be checked occasionally. This failure of roof hoses, which Cadillac knew was possible has cost me, up to 6/24/17, over $3000. The dealer should have checked all areas that could have water damage the first time the car was in for sunroof repair. Anyway, I feel GM has mislead or failed to inform the SRX owners about a HUGE possible problem. WARNING TO CADILLAC OWNERS WITH SUNROOFS... CHECK FOR LEAKS OR CHANCE THE SERIOUS DAMAGE CAUSED BY WATER SILENTLY ENTERING YOUR CAR.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

I like that its not too big or too small and I feel it great for me because I am short. I like that the car features has good radio, you can hear very well and it does not need that much gas and that it is perfect because it great for the family size I have. I like that when you are no seat belt it alarms you that the passenger is no seat belt, that if any door is open it also beeps when theyre open. I like the options it has because it heats and cool very good. I feel and see very well and no need to walk again and I also like the color it came in. It a good car and it helps me get to where I am going.

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

There once was a time when Hyundais and Kias were the cars that would have folks stranded and broke from repair costs. Now do the research and see where Cadillacs/GMCs stand among consumers relative to them! Although I have exceeded 100,000 miles, I had no idea that a Cadillac product could ever be so very substandard in quality, craftsmanship, and durability. I paid a lot of money, and I only average about 15,000 miles per year. There are 8 major issues: 1. Failing paint on my hood. Its bubbling, and I did some research to discover that this problem is widespread, and is a well-known defect in the paint on the SRX. Every month, this bubbling gets a little wider and more unsightly.2. Drivers side headlight suddenly went out. I didnt realize it until I was stopped by the police near my neighborhood and given a ticket and repair order, which needed to be fulfilled in 30 days or my vehicles registration would be suspended. Unfortunately, unbelievably, and outrageously, I discovered from a Cadillac technician that I could not simply replace the burned-out bulb; that the real issue-- also a widespread issue among SRX models-- is that the seal around the entire headlight assembly had failed, thereby allowing moisture and condensation to seep through to cause the damage, and that it would cost $1,400 to fix.3. Catalytic converter has triggered the engine light, and when I had it checked, the Cadillac technician told me it was failing and could go out any moment, and that it would cost $1,800. Now I have been driving for 25 years and have owned 5 cars, and I have NEVER had a catalytic converter fail, and not in my wildest dreams had I ever thought it would happen under 120,000 miles.4. Passengers side headlight is now going in and out, perhaps for the same reasons of faulty SRX design that I experienced with the drivers side headlight barely a year ago. I see the same condensation and moisture building within the headlamp assembly as before. Once again, I will be expected to replace the entire assembly due to a manufacturers failure with the seal around the assembly, $1,400 again.5. When it rains, there is water from the storm finding its way into my cabin. A lot of water leaks onto the drivers side from under the dashboard and onto my shoes. This is also happening to the passengers side, and I have to place large bath towels on the left and right sides of my floors to catch the water-- when I expect rain. When I dont realize it will rain, water leaks in and drenches my floors, contributing to a mold and mildew issue.6. One day I tried to turn on my SRX radio, only to discover the sound system was mute. I did all I could to adjust the volume in my configuration settings, because I could not do OnStar, cannot place nor receive Bluetooth phone calls, cannot listen to AM/FM/XM or CDs, cannot hear my signals, cannot hear my door tones, cannot hear my navigation turn guides, and I cannot hear my rear camera indication warning tones. This is very frustrating and unnerving, because I have discovered that the SRX amplifier has failed, which prevents possibly life-sustaining and critical safety features!7. As I drive along with no sound, one headlight working, water leaking in on my designer shoes, mold and mildew building in my car, defective paint on my hood, and an engine that could stop working at anytime due to a shoddy catalytic converter-- the most frustrating recent development is that my engine is loud as heck. I am driving a Cadillac SRX4 but I sound like I am driving a lawnmower. It is an embarrassment as people, colleges, clients, and neighbors stare-- even deer-- while I am at stoplights, parking lots, and in my own driveway. The Cadillac dealer said this is most likely an exhaust system concern now!8. My trunk door sinks down after I open it but I dont close it. I have been caught in the trunk with the door pressing upon my back. Please do not be deceived by the sexy design of the Cadillacs. A failing commitment to quality and reliability will leave you frustrated. I understand cars need maintenance but these issues are beyond routine repair.

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

2003 Cadillac DeVille - Where would I begin. 1,600$ on windows. New transmission, water pump, main computer, rack and pinion replacement, buttons for controls (paint wearing off). GM, you should be ashamed of yourselves.

Very Comfortable to ride in. The overall experience of a smooth ride. The seating is spacious. Body style is sleek and eye catching. Appreciation of the bose system produces a great sound. It handles very well over the road. The automation of the seat adjustment and the back lumbar gives you a more relaxed experience while driving. During the colder days to be able to heat the leather is rewarding.

I have a 2015 XTS and the crackling in the left and right corners of the Cue screen is the least of the problem, now my radio is selecting its own stations, is flipping from media to radio on its own, as well as all of the station data is racing across the screen to the left continuously. Today, the local Dale Earnhardt GM Dealer said that it was becoming a common problem, the unit was on back-order until the end of September (it is now the middle of August) and will cost $1,475.12 to replace. This is my third and last Cadillac nor will I recommend that any of my friends buy Cadillac. The manufacturer should not place sub-par components in a $60K vehicle.

I acquired a 2004 SRX with the Northstar 4.6L engine six months ago with 131,000 miles on it. The car looked immaculate and had every option known to man so I tried to block out all that I had previously heard/read about maintenance problems with Cadillacs.On the first day of ownership, I noticed the coolant reservoir was dry so I filled it up. That quickly became a ritual. I now understand why reviews I read said their SRX spent more time in the shop than out. Within six months, Ive had to replace the power steering pump, alternator, battery, headlight, radiator, thermostat, brake pads, catalytic converter, exhaust manifold and emergency brake. As if all that wasnt bad enough, it was confirmed today that Ill need a head gasket or a another engine (which in some cases is cheaper). All this within 2,000 miles of driving!Well its game over for me. Ill take whatever I can get for this dog and NEVER buy a GM vehicle again. Bailing out GM was the last thing the government shouldve done! They dont care about their customers! And to think, my last car was a Mazda 3 that I drove for 10 years with $670 in total out-of-pocket maintenance costs. NEVER AGAIN...

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

First, I will start by saying that I LOVE my car...and this has been my 3rd Cadillac that I have owned...but I guarantee that it will be my LAST! I have a 2013 Cadillac ATS and as of last August (2017), the CUE System stopped responding to touch on the screen. Therefore, like thousands of others out there...I am unable to use the airflow controls (feet, face, etc) as well as the Navigation because you have to confirm your location ON THE SCREEN which will not work! Of course this conveniently stopped working just after the warranty expired on the vehicle. Of course the only option is to have the CUE system/screen replaced at a lovely price of $1,200-$1,500 and that alone is not a guaranteed fix. I have seen so many comments from other owners who have replaced this 2-3 times for it to only continue to FAIL!!! There are thousands of vehicles out there with this exact same issue yet GM has done absolutely nothing!!! Youre a huge corporation... Stand behind it, take care of the problem and maybe you will retain your loyal consumers. Do nothing and you will inevitably lose them.

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

I have already had 2 radios replaced in this vehicle and now it is out again. I will never buy another Cadillac. The dealerships know this is a problem and they will not help pay for this. I very dissatisfied. I think everyone should get together and start a lawsuit for this problem.

I am a 75-year-old widow who has owned Cadillacs for 30+ years. On August 14, 2012, I rear-ended a truck pulling a trailer that was stopped at a stop light. I had severe front-end damage to my 2011 Cadillac DTS. I was wearing my seat belt; however, the air bag did not deploy. I hit and bent the steering wheel, which caused a severe concussion, five broken ribs, and facial lacerations. I was in intensive care and in the hospital for nine days. I then went to a rehabilitation center for 20 more days. I am now home, in pain, and walking with the aid of a walker. I would like an explanation for why I purchased an expensive car to get me where I needed to go and keep me safe if the main safety mechanism wouldnt work. I will never again sit behind the wheel of a Cadillac and I will encourage others not to as well.

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

The Cadillac brand models are varied with respect to the type of environment where they are condescending. This brand is so recognized in the world for the quality and design of its cars. There are few updates that I made to my Cadillac since it is a classic model, however the ones that are made are excellent, you could say that they have given the size. The design of the car allows it to be more spacious, I can usually get up to 6 people of medium size in my car.

The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

I recently bought a USED Escalade, but I was smart enough to buy a warranty. Unfortunately, after 3,000 miles, the check engine light came on and it had low oil pressure due to worn cam bearings. When I brought it to Cadillac, I found out it happened to also be certified, which was great because not only do I have my warranty, but it is warranties through Cadillac. Now, I know my vehicle has only 53,000 miles on it, but I cant blame Cadillac for this problem. I blame the previous owners for not maintaining this vehicle. I also own an Automotive Service Center, but because of my warranty, I did have to bring it to Cadillac, and there is no way the selling dealer would have known this was going to happen when selling the vehicle.This is why I purchased a warranty. No matter how new a vehicle is, when you buy a used vehicle, you never know how it has been maintained. So for the guy that bought his car in Naperville and drove to Tennessee, you bought a used vehicle. Shame on you for not having it inspected! Yes, they were deceptive, but how can you blame Cadillac. All vehicles, whether they are American or foreign, have their own distinct issues. For instance, Honda Odyssey. I have heard from many of my customer that they had to have their transmissions replaced. Chrysler use to have problems with their transmissions. GM 3.1 liter intake manifolds leak coolant and oil. There is a technical service bulletin in which you have to take the engine out of the Toyota Avalon to change the timing chain and guides at around $4,000.My point is that vehicles are lasting much longer than they ever use to, as they should with all of the technology. The key is to maintaining your vehicle and stay on top of them when they fail. Granted if your vehicle is within 1 to 3 years and there is a serious problem, but come on after 4 to 5 years, things are going to start failing. One of my biggest complaints with the automotive manufacturers, like the gentleman with the broken window stated, is that his glass is on back order. I find that either parts are on 5 to 6 month back order, or in some case, they discontinue parts after 7 to 8 years, sometimes less. Some of the parts are not available aftermarket, which just leads me to believe they just dont want their vehicles to last so you have to purchase a new one.

My 2016 Cadillac ATS is presently at the dealership being tested for a jerky transmission ride--they apparently cant find anything wrong with it! When placed in Drive, it is not a smooth transmission but when I disengage the stop-engine feature it is a little better but not much. Ironically you have to DISENGAGE the stop engine feature on the car since the default is always ON! Ive driven GM cars, including Cadillac for 50 years and this is the most disconcerting ride of any car Ive owned. Curious if others are experiencing this same difficulty?

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

My 2015 CTS had the Que radio go out 6 months ago. It went out again 2 weeks ago. Today they (it was on back order) replaced the radio. To my dismay as I leave the dealership and start driving I notice the display went out again. I called the service advisor and he’s trying to tell me that something is interfering w/ the power of the car. He says it had to be my radar detector. What a bunch of crap. He also said bring it in but if the radio is out again they will not replace it. What kinda crap is that.

Cadillacs sedans or SUVs which are durable. Its a great purchase with great features and warranties from this manufacturer. This car has great features including a fabulous warranty and cruise control, climate control, surround radio, and many other technologically advanced features. They have great upgrades over standard features including surround sound radio, leather seats, lane switching controls, backup camera, cruise control, and just about anything you want. Their cars have lots of room for passengers with a roomy inside and large areas for seating and passenger economy with ashtrays and individual controls for each seat for each passenger.

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I dont have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

I have owned 5 Cadillacs in the past and have been driving them from 1996 on. The last GM vehicles a 2015 GMC Canyon (shifting issues, Recalls), 2017 GMC Sierra Denali HD Duramax (headliner rattle, faulty fuel cap, recalls,) and our 2014 Cadillac ATS (recalls, broken rims, rear differential vibration and leak, and now a shattered CUE Screen at 36971 miles. I am glad someone FORCES GM to fix the known safety issues through recalls, but the only recourse on the non safety GM KNOWN PROBLEMS is simply not to buy GM products. And as far as Cadillac goes, that recourse seems to be working as seen in the decline in Cadillac sales over the years. I just cannot understand who at GM is setting policy of not fixing known defects while at the same time advertise family and loyalty.