MY CUE screen suffer from a known problem in some of the SRX and other models. Brought the car under warranty still to the dealer who recognize that the screen is freeze (not working) in the lower center part of the screen and they said it might take 3 weeks to get the part... its 2 month later without any answers and specific date for the part to show up?! I contact GM customer service and end up with nothing but same words and promises like the dealer. Im driving without navigation for 2 month already and who knows how long until this part will show up. My car is 2013 SRX with 50k mileage (been at the dealer before the warranty expire for that issue). Im in the point where Im looking for a new car as I usually does every 3 years and if for a minute I was considering Cadillac then after that hell NO. There is no way I buy Cadillac or GM to find out that they have NO PARTS for something they knew for awhile now. Very disappointment and even considering to sue.

I like that its not too big or too small and I feel it great for me because I am short. I like that the car features has good radio, you can hear very well and it does not need that much gas and that it is perfect because it great for the family size I have. I like that when you are no seat belt it alarms you that the passenger is no seat belt, that if any door is open it also beeps when theyre open. I like the options it has because it heats and cool very good. I feel and see very well and no need to walk again and I also like the color it came in. It a good car and it helps me get to where I am going.

The Cadillac offers many different models, but we drive the 2006 DTS. It offers a smooth ride and a responsive engine. The model is also equipped with a digital read outs that check condition of the car. The DTS has leather interior it makes the ride extremely nice. The car comes with a large trunk which makes it easy to carry luggage and other items as well. One of our favorite upgrades are the seats, they have the option to make them hotter or colder. We also love the digital readout of tire, and engine conditions, as well as the temperature read out of the outside and inside of the car. The car can hold up to three passengers in the front and back with bench seats up front. There is plenty of leg room for passengers as well.

At first it was great, but then the lower part of the screen would no longer sense your touch. After a couple of weeks it just stopped working altogether by touch. Fortunately the steering wheel and the verbal command still works for changing the channels. Shame on Cadillac for putting a pile of crap in a flagship car line.

My dad had Cadillac for years. Ive known many people who have had Cadillacs. They are extremely comfortable to sit in and drive. The cars takes curves well. I love my car. I like leather seats. Its luxurious. The seats are really to the point to where you can fall asleep. It also has seat warmers so when its cold out your back will be warm. It also has a Bose radio so sound is really good. It has a large trunk and great for carrying Christmas trees. The color is a warm beige and has gloss on it. However, the headrests dont hit me right. My head hits the metal part. Also, the air conditioner has broken down already.

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

The GPS quit working. I thought it was a scratched disk or something simple because the radio and CD player works fine. I went to the Lexington dealer and they told me I would have to replace the whole unit at a price of $4700 plus installation. I bought the Platinum Escalade in 2009 for over $70000 with just 60000 miles. Im upset.

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

I purchased a 2006 Cadillac CTS in May 2010. Since the purchase, I have had several car repairs resulting in thousands of dollars. I make sure that I receive regular oil changes and follow recommendations for Mobil 1 oil only. I have to purchase approximately 6 to 8 quarts of the oil to add to my engine between oil changes. I had my mechanic assess the vehicle and there are no leaks. The car simply drinks oil. This is quite an expense since an oil change is approximately $100 and a quart of Mobil 1 oil is $10 a quart. This is simply unacceptable. I have read many complaints where people have lost their engines over oil consumption. Its simply not fair to the consumer to have to bear this expense for a product that is supposed to be trusted. In addition to this, I am putting brakes on my vehicle (front and back) twice a year. This is unheard of. There needs to be some accountability and responsibility for the makers of this vehicle.

The 2015 Cadillac is nothing but a hot mess!! Ive dealt with headlights so dim I could not see to drive at night. After four tries, Cadillac Service finally figured out a fix. There were transmission issues: the car would hesitate when giving it the gas from a stopped or slowed position to the point it jerked you back in your seat. The battery completely died at 30,000 miles. The lift gate motor died at 32,000 miles because water from the sunroof drainage tubes literally soaked the motor, ($1800 fix). So, take my advice and just run as far away from this car as you can.

Cadillac SRX 2011 - The check engine light has come on 5x in the last 2 months. Each time the dealer says it is the same code some type of transmission sensor. Had it at the dealer Thursday & light came on Saturday. Rattle in front of car & dealer said cant find anything. This is the performance collection & sometimes it shifts like it is in the performance mode when it is not. First & last experience with a Cadillac. It only has 49,000 miles & I have had more issues with this car than any other car I have owned.

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

I purchased a 2015 SRX with $13,000 miles on it. Within the last six months, the CUE screen wont work on the bottom, the wiper fluid motor stopped working, had to replace a fuel injector and just yesterday the motor on my right passenger side window went out. I drove to work in the pouring rain with my window partially down. I have had several vehicles in my lifetime, but this is by far THE WORST! These cars are not cheap but they sure have all kinds of things go wrong with them. I will NEVER buy another Cadillac!

My 2015 Cadillac CTS CUE touchscreen freezes up (no response), blinks on and off and needs to be repaired. I see hundreds of people have this same problem. GM needs to address this problem with a recall. I see the CUE system is no longer produced (go figure). I plan to address this issue with MANY social media sites to force GM to listen to those of us who have this issue.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!

I love the Cadillac SRX car. It rides nice, is very luxurious and affordable. It has a touchscreen control display, leather interior and a panoramic sunroof. Its American made and uses flex fuel which is cheaper and better for the environment. It also has a great stereo. However, it doesnt have air conditioned seats and it doesnt get great gas mileage. Im not thrilled with the color choices and would prefer more choices. It doesnt have a built-in DVD player as well.

Cadillac brings a excellent model. I had no problems with this car for a while because it was just so good of a car. A few distinct features that this car had was the interior. It was a perfect leather, very comfy to relax on and also the car was a very steady car. I painted my car from white to black just to make it look better because I liked the color. The passenger quality is phenomenal. Everyone who got in the car was very relaxed because the seats were perfect and no one gave a negative comment. Cadillac is a really good type of car to own.

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

I have had nothing but problems, after spending 50,000 dollars on a car, you would think it would be a nice car. CUE UNIT IS DEFECTIVE!!! The dealership says a hard reset will fix it, but we have had them do this 2 minute hard reset to our C.T.S and it still does not fix the actual problem. They need to recall this CUE system. I know they have a major problem in all the models of Cadillac. But they deny it. Im so upset with this problem!!! Can anyone help us!!!

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

I purchased my 2013 ATS in 2013 and had nothing but trouble with my cue system, blinking off and on and now it totally went, frozen up, and am not paying $1500.00 to have a known problem by G.M. TO HAVE IT REPAIRED. This was my first Cadillac and my last, my next new vehicle which will be in one year will be a KIA.

We bought this 2004 Cadillac CTS and have put more money in this car than we have put in bills. The car is not new but in fairly good condition or so we thought. It seems like every time we fix one thing, something else happens. We first had the transmission rebuilt, brake hose replaced because it sat for a long time. Now the key gets stuck in the ignition. We have to stick something in the steering wheel column to get it out and we cant tell where the gas needle is on the odometer. Can someone offer some help or is it time for a new car?

I have a 2011 Cadillac SRX. My check engine light started coming on back in Jan of 2016 and going out on and off for three months. I had auto zone check codes. They was po171 & po174. I looked them up on the computer technical description system too lean (bank2) po171 & po174. Very similar auto zone description, said too much oxygen in exhaust so I change two O2 upstream sensor light, still on then po174 mean mass air sensor light still coming on & off. I had the dealer here in Merrillville in. They had my car all day and told me I needed to replace all 6 injector $2500. I told them to close my hood and I was picking my car up. I do all my work myself so everyone having check engine light I started to check myself. The problem was replace. The evaporative emissions purge control valve price $ 41.47 when I installed the light went out. That valve will make your car run bad, make your trans shift funny on my car. The purge valve is right behind the throttle body. I hope this will help someone having check engine. If someone need help email me. PS I purchase my SRX new in Aug 2011. I only got 65000 miles and I service my car regular and the dealer said I needed new injector. I knew that was a lie. The dealer are out to rip you off.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

Our government should have gone after GM for allowing them to produce an engine that has leaked thousands of gallons of oil on our nations highways. This engine is an inferior design & GM should have been held responsible. This is a common problem with all GM Northstar oil leaking Engines and there was never a recall. GM never attempted to correct the oil leak problem. When it was new the sticker price on my 1996 Cadillac was approx $45,000. My 1997 Ford Explorer went for approx $23,000 & it doesnt leak a drop of oil. Shame on you General Motors!!!

When I buy a Cadillac it usually is a Coupe or a Crossover. Some Coupes they make are the ATS OR ATS-V models. Then for Crossover they make a XT5 Crossover and a Escalade/ESV. Ive purchased the ATS. The car usually is very well made. The ride was always smooth, engine was quieter. The seats are leather so its a very comfortable ride. And it usually had a royal color in the inside like a nice wood. You can alter it by changing the wood and spray color or the cars color. Some have a clock in them and nice back up checkers. If you dont like the radio in it you can go buy one that you do like and install it yourself. Its like a regular typical vehicle four seats with a middle one in the back but some crossovers might have more seats.

Exhaust noise: I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears, it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer, and they hear it also. They took another 2012 CTS, and it does the same thing. I got a case number from GM. They told me there was nothing they could do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, and GM knows about it and will not do anything. What do I need to do to get some results? I did not buy a new $45,000.00 car to have something that sounds like it is falling apart. I am not bad-mouthing the dealer, they have done everything they can at this time. Have you heard of this? According to GM, all CTSs might do this? Im trying to find anyone who can tell GM how to fix this. Thank you.

I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was for $52,170. It is the most expensive piece of crap I have ever purchased. But I am stuck with it because the CARFAX and Repair history, basically, makes it non-tradable or sellable.This car has been in the shop about every 2 1/2 weeks over the 2 years I have owned it. 46 issues have been fixed or replaced. I called Cadillac Customer Service for help. I was assigned a District Rep, who does not call me back, and never answers his phone when I call. He has been dodging me for over a month now. I want my B2B warranty extended to cover the stuff that keeps falling off, because I only have 3k miles left on the factory B2B, and the extended GM warranty does not cover things like trim, vents, handles, doors, etc.The district rep said When you make as many cars as Cadillac, some of them are not going to be perfect and then proceeded to get me to hang up the phone. I have not gotten to speak with him since. I guess, once Cadillac has written you off, you are dust to them. The dealership has been wonderful but GM/Cadillac, not so much. Some of the things had to be argued to get it fixed.

My parents have owned many older model Cadillac and had great experiences, other than any repairs are expensive. I bought a 2012 SRX used with low mileage. My repairs now on this money pit are just under $10,000. One of the problems is a particular code that is not specific to a problem but rather has a list of possible problems to be fixed. They just go down the list and keep fixing and charging you until the problem is resolved. That code has cost me about $5000 now and still not fixed. They have given me discounts on parts at times but this is still unacceptable expectations coming from such a top brand car manufacturer. Other problems, back up camera, air conditioner, oil leak...I will not buy another Cadillac and will sever my ties with the brand this week!

On June 11th, I visited the Cadillac dealership and informed the repair rep. Marissa the issues I was having with my vehicle. These included my speedometer, my fog lights, and lastly my radio. When I picked up my vehicle after spending $1,100 ($400 in labor alone), it still was not functioning properly. I promptly informed Marissa that my speedometer was not working and she said to return, which I did. She left me with the impression there was no extra charge since it was not correctly repaired originally. How was this missed since it was placed on diagnostics? Nevertheless, I was charged an extra $100 in labor, inconvenienced and dissatisfied with the outcome and decided to meet with service manager, Mr. **, for a better result in regards to the labor. The only thing he could provide me was a provision for the future but nothing for now. He even informed me that the speedometer was a recall issue that I never received and he could not or would not rectify this either. I am a long time customer of this dealership and am insulted by the way I was treated.

Took my 2010 Cadillac SRX 81,000 miles. Dealership said I need new Timing Chain. The Chain has been stretched out of place. $1900.00 dollars to repair. GM has to know they have a problem with the Timing Chain on these vehicles. Talked with local repair shop who has seen the same problems with at least one other SRX. What a lousy car, will never buy another American made vehicle.

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.

Do not waste your money on the Cadillac ATS!!! Ive had issues with this car since day one!!! Everything from weather strips not being seated properly to my check engine light going off for the 6th time now for an emission related problem which they cant fix!!! Car only has 14,000 km on it...p2096 code keeps going off!!! Asked for dealer buyback but refuse to cooperate so Ive started the arbitration process...once complete and theyre ordered to buy the car back ILL do business with Ford instead!!! Terrible customer service and lost me as a client!!! Good job GM!!

The Cadillac SUV is the biggest on the market, and the room is outstanding for a large family or if you have to ride with a team or group. There is also no need to update this SUV because it has everything you want in a SUV. It is great on and off the road, and I would recommend it to anyone who likes big trucks .For the price, you cant beat it. It is the best for the money. And for resale, it is the best you can have.

Cadillac has a large variety of cars that come in very upper class styles. It is very good for the older class of people and the very wealthy upper class. It is very regal in styling and uses very good edges. This is a very good brand that has a lot of high marks that makes it such an amazing brand. It can hold many people which makes it seem more roomy. The space in the back for tall people makes the car feel more accepting for the vertically gifted. It usually has all the best gadgets like a backup camera and heated steering wheel and seats that make the car feel better for the general population.

I purchased a 2012 Cadillac SRX with Navigation. It is a piece of trash. It doesnt place me within 1000 feet of my desired target and gives wrong messages as far as turning directions. I discussed the problem with the Cadillac District Rep and he said its as good as it gets. The Nav system is a $2400+ add-on. My advice? Dont buy a Cadillac. Their customer service stinks. I am among millions whose tax money went to a GM bailout. The company should have heavy-hitter legal action against them.

Hello. Just wanted to seek help from this frustrating issue Ive been having with my Cadillac 2013 SRX. I purchased my vehicle in 2016 from CARMAX a certified car dealer. I drove it for about a couple weeks to have the display QUEUE system to go completely black where the radio, navigation, heat and everything couldnt be accessed and my Liftgate trunk could not open!! Carmax was very helpful to reach out to Thornton Chevrolet in getting it taken care of which I had to wait awhile due to the Radio was on back order!! My frustration is that I was told that the Cadillacs sunroofs drainage tubes are draining in the area where the Liftgate module is housed causing the motherboard to burn up or fry once the water hit it!! I feel this should be a recall and have reached out to GM with no solution being its fried again and wont open with a musty damp smell!! I am allergic to mold and have respiratory issues and I pray this situation doesnt cause a flare!! All they quoted me is a price to reseal and change the Liftgate Module out again with no guarantee that it wont happen again and Im approaching the end of my warranty!!! I feel so sad and lost because I love my SRX. Just wish they could call a recall on these issues because theres so many negative reviews about these issues!! Last it wouldve been no different had I bought this vehicle from Cadillac vs Carmax so dont say this again please, yall made the dern vehicle!!!

2000 Cadillac Deville Delegance - Purchased the car in 2005 with 67K miles on it. I wanted a big car to be comfortable sitting in traffic. The Car was a Florida car brought up to NYC for trade-in on a Toyota Avalon. The dealer indicated the car had all service records from the date of purchase, so i bought the car. It was a REALLY nice car to drive, big beautiful bench seats, lots of power and great on gas. I averaged 25MPG which in a cruiser was something unheard of at the time. But at about 75K miles, all the beauty was left behind. The car ended up with overheating issues, i brought it to Cadillac who indicated that this was a known issue on the Deville and DHS of those years, that the NorthStar had issues with the head studs sealing incorrectly and leaking. They told me that the engine would need to be replaced, because of the design flaw that caused the engine head to warp (Why no recall?). I ended up buying a NHRA approved Dragster Radiator and cooling fan and wired it up to a toggle switch, after checking with multiple forums, it turns out that this is NOT the case, it is a flaw in the cooling system, that if caught early enough can be corrected. This worked for the remainder of the life of the car, but in that time, I replaced: All power window motors with Toyota Camry motors, which lasted the length of the car, replaced the thermostat with a wide open version that would constantly circulate the coolant. Replaced the stereo, as it shorted out, due to water leaking into the car when it rained, which used to set the alarm off while driving in the rain. Replaced the Torque converter with a high performance one from an LT1 Vette. And for kicks after the exhaust rotted off put two flowmasters on it. While it was a nice looking car, it died at 103K miles with a fiery death due to an electrical fire from water leaking into the car from under the windshield onto the electronic instrument cluster. (Ironically after the fire my fans and radiator still worked) Guess I wire better than GM. My complaint with GM is why they cant build cars better? I have had Toyotas go 400K+ miles with only 1-2k dollars of actual maintenance needed for the life of the car. I cant understand why people keep buying them. I for one would buy another Cadillac Deville, but only as a weekend tinker project, or possibly a demo derby car, since fire typically gets the crowd roaring!

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

We own a Cadillac CTS and had it in the shop to have a Throttle Body (part no. 9128412), Connector (part no. 15306420) and Seal (part no. 90412566) replaced. We paid $1,425.82 on 31MAR2011 to GREEN BUICK GMC (who we stopped going to because of other misdealings, i.e., they attempted to cheat us on the cost of replacing the trunk struts (They wanted $400 when the parts INSTALLED only cost us $77 at a competitor). NOW this Cadillac CTS is LuJacks of Davenport Iowa and their $130/hr diagnosis machine indicates that the THROTTLE BODY etc needs to be replaced, AGAIN!???I called GM and they refused to let me speak with Mary Barra, CEO or her executive offices. I spoke with a number of do nothings and unfortunates there. They assigned THREE (3) different case/file numbers (** then **, then again today: **). They keep putting this off. I want them to pick up the bill, pay for the repairs, etc. I should NOT have to be put through the inconvenience of being without my car for another two weeks for the exact SAME problem I already paid for three years ago. This is INFERIOR QUALITY products, aka PLANNED OBSOLESCENCE aka Quality Control aka Marketing aka Criminal Conduct aka Business As Usual at GM. This is WRONG to do people this way. They need to be held accountable. Call 855-880-1500 and let them know.

There are lots of Cadillac models. However I was only shown large models and SUVs. There was a nice large car, a few Coupes and the Escalade, which is an SUV and what I choose. There were some models with wi-fi and rear mounted cameras so that a person can see whats behind them as they back up. There were some with GPS and SiriusXM satellite radio, leather interior and natural wood grain panels. Then I was able upgrade to get a more durable stitching so that the seats would last longer, a rear facing camera, wi-fi and an extra row of seats in the back that is removable. The original model was capable of seating 6 comfortably. I opted for the removable back row because I shop at Sams and usually need the extra room.

Cadillac has the Escalade for those who like the extra room. They have the XT5 Crossover for those who want room, class, and style. They also have the coupe for those who is responsible but also having a fun side. Smart with the body shape. Sharp with the wheels and styling with the inside and outside looks. The car also include extra such as leather seats, a chrome grill, and tint on the window. The back is extra roomy. The passenger seat can both recline and go up and down. If you are tall, short, or big bone you can always adjust the seat to fit your size. You can get it how you want to. The only downside is the pricing. If you is willing to pay you can have a comfortable styling car. You can get a unique color. But Im very happy with choice.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac. Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

Car will not start with jump. Makes a click, click and a deep thump sound then nothing. I parked in my driveway and it sat for a while. I thought I had problems with my catalytic converter, rough idle, black smoke. Real heavy. My question: what is wrong with my car?

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

Cadillac has luxury cars in various models. They have a convertible and a truck that converts into an sports utility vehicle. They have a lot of colors and distinctive features you can see from a distance. They also have a nice resale value. We have owned 4 Cadillacs. They are very roomy, quite luxurious and comfortable. We drove ours to Florida several times and its a very smooth ride. I would recommend one to anyone.

The newest Cadillac ATS is very sporty and classy. I love the headlamps and shape much better and it feels and looks amazing. Security safety and technology included the very latest developments plus it has a great interior and maximum comfort on luxury with high quality materials and premium appearance. The passenger capacity in this vehicle was perfect for me and my family. There were also many different personalized options that were explained thoroughly to me. They were respectful and professional so I will recommend this company.

I love the variety I get at Cadillac. There are so many products to choose from, and I like that Im given the opportunity to look at and purchase what I WANT. All the appearances and features of the Cadillac brand is amazing. They are so up to speed on the modern looks and technology that I am very impressed. The upgrade and various personalized options is wonderful at Cadillac companies. Im always finding great option to style my car. I have found Cadillac to be especially spacious. Fitting everything I need for all my outings plus the kids! Passenger capacity with these vehicles is amazing.

The brakes fail without warning. When stepping on the brake pedal it will go to the floor with minimal slowing of the vehicle. The brakes need to be pumped quickly to get any pressure to stop the vehicle. I have 2 SRXs, a 2010 and a 2012, both have exhibited the same problem intermittently. Took both vehicles to St. Claire Cadillac in Santa Clara, California and they cannot find anything wrong with the vehicles. Diagnostics and brake system examination shows no failure. In my 2012 SRX I rear ended another vehicle due to the brake failure. There are multiple failures reported on the web for this same issue, when will Cadillac/GM acknowledge this safety issue? If there are other unsatisfied customers who have experienced the same problem perhaps we can file a class action suit.

My 1999 Cadillac Seville STS Touring has a beautiful design, ergonomic lumbar support air bladders and heated vibrating massage front seats. It also has great mileage, powerful acceleration on demand, a Bose gold 400 watt 8 speaker stereo with wonderful frequency response, leather interior, good soundproofing and smooth ride!

I have a 2009 Cadillac CTS. Problems with overly excessive oil consumption and timing chain tensioners making clacking noise on start up. No help from dealership or Cadillac for helping with repairs! I brought car in at 48k 2 months past 5 yr. warranty.

It took me a while to just figure out what I was really looking for in a Cadillac because their cars were all good quality models. When I narrowed it down a bit, I still had trouble deciding other features of the car which were also varying. I got a sleek, classy DeVille in a dark blue color that isnt too flashy but still retains the prestige of a cadillac. It has a tan leather interior with heated seats as well as settings that can stored for up to 2 drivers. Its passenger capacity is up to 5 people with a driver, passenger seat, and 3 people in the back, although it might be a bit of tight squeeze, but that has not been an issue. The actual specs and parts of the car were not really a great concern of mine considering I wanted to keep the car the way it is for a while.

Before I go into my review...I should have known! I am the sucker! GM has a great marketing Dept. Years ago, my dad owned a 2000 Seville DHS Sedan. It had major issues with door actuators and ignition key jamming. Cadillac of Troy charged my dad big money to fix. It never got fixed. I remember the ignition key jamming a week before we sold that car after dad passed away. Our mom had a 1998 Cadillac Eldorado STS 2 door coupe. She hated that car and sold it. Said it was a piece of junk. So after both our parents pass away, what do I do??? I buy me a 2010 Cadillac SRX Performance Edition AWD. A week after I bought it, it rained real hard. I had swimming pools in the driver’s side and passengers side. I bought it used BTW. Researched roof leaks to find out 300,000 of these had the same issuer and there was an ongoing class action suit by people vs the state of California. Didnt help me, I am in Michigan.After I hollered lemon law, the used car dealer finally goes ahead and fixes the roof leak. Took them two months. I get the vehicle back and check engine light goes on. I have a P0017 code, possible bad timing chain. Finally after crying for 4 months, I get the warranty people (GWC Warranty) to finally fix my timing chain. WoooHhhooo!!! Dont get your hopes up too soon, for a week later, I have a P2135 code. Cadillac forums tells me I have a bad TPS sensor, but its better to replace the throttle body for its all built in. I do that.Three days after new throttle body I get a P0442 code. Possible bad purge valve solenoid sensor. Replaced that too. Did it myself. Got the parts online from BOSCH. Didnt feel like renting another car for a week while the warranty people Fixed my Cadillac. A week later I have a P0455 code, EVAP large leak detected. Now I have an appointment with Suburban Cadillac of Ann Arbor tomorrow 11/15/18 for them to run a smoke test to pinpoint what exactly is wrong with my Cadillac. Not fixing it. Mind you just the test, hopefully I go from there. Praying the good Lord shines luck my wait and the darn thing runs trouble and worry free for 1 year. For paying $13,999 USD with a service warranty putting it at $16,000 I was hoping for better reliability than this.

Its a BMW with nice big wheels, a good engine, runs 15 miles, has nice beautiful windows. Gas is good. It runs really fast with a high speed limit. It is the color red with some white in it. Red cars are the best. Has a nice big stereo. However, it will need a lot of work like nicer, better, big wheels, more windows, and a different color would be nice and a better stereo, long distance and more miles. The miles could be better with more room for a bigger family. But the capacity of this car is good. It was really good experience.

Cadillac has a slight variety, more than in the past. Needs more smaller vehicles that resemble the old style. Some models are too big and use more gas than I prefer. I no longer feel that this brand has one signature look but several looks. Its very different from the original look of the long body frame. Certain models can fit significantly more passengers than others and really depends what your needs are to determine what is a good fit. They dont skimp on the upgrades and has many nice features and accents...navigation, backup camera, etc. Doesnt feel quite as luxury as it did in the past though.

93 Cadillac Seville STS had anti theft device replaced complete with towing 3 times. After it was replaced to dealer at my expense to correct problem still have issue and dealer advised to have car towed again at my expense, My mom is 84 years old. I feel dealership is looking at dollars instead of service. Totally disgusted with Cadillac brand.

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

Simply put, 4 cue systems replaced and we are now going on #5! GM you have lost a customer for life! Overpriced junk! Definitely do your homework with any Cadillac with the cue system. Had I done mine, I would never put myself through the aggravation. Also replaced headlight lens. Good luck!

We purchased a 2014 Cadillac SRX and have been very delighted with its ride, performance and overall comfort. One year after we purchased it our rear power liftgate stopped working. I looked online for an answer to this issue and was very disappointed to see that the issue is an ongoing problem with MY 2010-2015 SRXs. I also discovered this issue is far more serious. Apparently there are drain tubes along the top on both sides inside the car. These tubes clog and cause water to instead run off back into the car soaking the front carpets, rear carpets and more importantly the control module for the rear power hatch which is located in the spare tire compartment. It was easy enough to open the rear hatch manually and also get to the module I understand, I can replace this, however the most disappointing issue overall is that Cadillac is aware of this issue from numerous complaints previously but refuses to step up and both recall and repair this issue. No wonder Cadillac has an overall satisfaction rating of 2 Stars. I would be very interested in joining a class action lawsuit with other SRX owners to force GM to fix this and cover all costs. It could be like the strut issue they are being sued for and someone may have to die before they decide to spend the money to do so! A month ago the tailgate started coming down on my girlfriend who was reaching in the back for something. Had she not noticed and got out of the path of the door this could have turned out a much worse story. I now realize this was the beginning of the circuit board deterioration as it quit just a month or so later. This issue obviously also hurts any resale value we had which was also an important part of our decision in purchasing the SRX. Anyone reading this that may have any info on a possible lawsuit please feel free to advise us so we may jump in. I am beginning to understand why American products are losing to our foreign competition. GM, the right thing to do is to step up for the Americans that you are supposed to represent and that put you on the map to start with, so admit this default, recall and repair this issue for us all at your expense and let us get on with our lives. Otherwise, I will never purchase another GM product again!

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

I have a 2002 Cadillac Escalade that has been covered and babied since new. This past week, we were driving on freeway and my paint started peeling off the hood and off the roof top. I went home to wash and when I started spraying, it just kept peeling off like a big bubble underneath paint.My wifes car has been well taken cared of and has very low miles which still looks like its brand new until this paint started peeling. My wifes brother works for GM for 40 years and he said that his was an Elpol discrepancy and GM needs to re-paint. Please let me know what my next step should be.

It was a decent car I brought and I pretty much like all of Cadillacs types of cars, although the one I brought broke down somehow. I am fixing it but I still am satisfied. It is one of the best cars out there. It was so shiny and new with a beige or tan color and a nice wood interior by the windows. It was just the perfect design for me. I havent gotten any upgrades yet but I could possibly upgrade the car or personalize it but I am satisfied with the upgrade options. I am happy about how much room the car offers wherein I could fit all three of my children in the car with a guest in the passengers seat without any worries.

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

Beware New Purchasers for GM Manufacturing of Cadillacs. We purchased our new CT5 in 2020. Our brakes started squealing from day one after driving it off the lot. Going on 2 years now and the brakes on the car continue to squeak so loud it is irritating! We sound like we are driving a school bus and it is so embarrassing as people stare at us everyday. We have taken it to the FWB dealership 3 times and each time we’re told cannot duplicate. The last time I brought videos and FWB did submit them to Cadillac customer care and the engineer stated it was normal operations? The reason it is normal is because GM has changed the composite material to save money on brake pads. Now you get squeaking brakes with your new car purchase!I contacted Cadillac customer care and was advised to get a second opinion. I took the car to the Pensacola dealer and got the same result and explanation. We know it is not the dealers fault that GM will not support their product! Nevertheless, the service departments are taking the negative hit for GM’s lack of customer satisfaction. Only after I would not give high marks did I start receiving calls from Cadillac pretending to care and gathering the same information time and time again with the promise of a call from a supervisor. The call never came! I certainly did not want to post this but GM simply does not care about the purchaser of their product once you have purchased. I have driven GM autos for 43 years but never again after this. All I want is my brakes to stop squeaking and GM is too cheap to even allow a replacement set to be put on. Maybe because squeaking breaks are now normal operations for GM autos now as stated by the GM engineer. I say replace them and let’s see. But again I am just your average car buyer not anyone with influence to be treated fairly by GM.

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

My car has all kinds of annoying rattling sound coming from the interior panels. I left the car the whole day today at the second dealership I went and they diagnosed they couldn’t duplicate just like the other dealership that I visited for the same issues five times. As soon as I drove it off from the parking lot I was able to hear the annoying noise.Before I was able to get my car back, I told the service staff I will come back at seven, but she already left with other staffs by the time I called at 6:30. I was able to find a sales staff and he told me to come back in the morning but I already drove an hour. He found a key later on and I was able to get my car back after begging three twice. I’m not gonna bother by the noise and drive it as is but I’m not gonna stop complaining how crappy the Cadillac service departments are managed.

When new, my 2006 CTS with 3.6 liter V-6 used about 3 quarts of oil per 5000 miles. At 70,000 it was using 7 to 8 quarts per 5000 miles. At 93,000 it uses 9-10 quarts per 5000 miles. I bought an after market warranty for 8 years but kept getting the song and dance from the original service desk, and the next dealer did the same, after we moved across the country. The first dealer said oil usage was tolerable and should be ignored. Second dealer said the aluminum heads caused excessive oil use, not to worry. I told him my Toyota with well over 100,000 miles had an aluminum head and had never used a drop of oil. Then the service rep said bring it in after he was free from all these recalls and hed have a look. He said the engine would be drained and Mobil 1 synthetic oil would be put in the engine and Id have to return to the garage to get oil added so the system could be monitored. I told the service rep I had Mobil 1 five-quart jugs marked with mileage readings and I had been monitoring oil consumption since the car was new. The engine burned nothing but Mobil 1 oil. I told him repairing this engine was not an option, because it burned oil when new. It needed a different engine that would bolt in. I offered to buy an engine, but not the same 3.6 liter from Opel. He said I could schedule an appointment when the engine man came back. Had I been told the engine was from Opel, I would never have bought the car. I had to learn that on the internet. I thought Cadillac learned not to do this in the 1980s after they sold a low grade Cavalier with an Opel engine and called it a Cadillac. GM used to make good engines. Cadillac was a flagship product. What has happened? I dont blame GM, since the mistake was mine in buying a Cadillac. I recognized the decision was a big risk. But mostly Im just disappointed GM continues to market Cadillac heavily with glitz and sex appeal and make such a horrible product. How many American consumers must be duped?

I purchased a brand new 2013 Cadillac ATS 2.5. I took for a test drive and in motion, it rides well. However, when this vehicle is at a stop sign or stop light or general stop. Vehicle starts to shake, vibrate and misfires. This vibration is so annoying it makes this nice looking vehicle appear to be a clunker. There is a so-called software fix or technical bulletin for this problem. However, it did not work for this vehicle. So I am forced to take vehicle to Better Business Bureau and possible through Floridas Lemon Law Arbitration. I am so disappointed in Cadillac and GM . GM wrote on final repair attempt that they think this is a normal characteristic for this vehicle at this time. I would steer away from Cadillac ATS and this is certainly my last American vehicle. Unfortunately, GM and Cadillac need to learn how to make 4 cyl. engines.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I dont have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

There is a lot of different models of Cadillac. They are nice cars... Prestigious and luxurious. What more can I say? Its a 1991 Cadillac Sedan DeVille in mint condition that doesnt need personalization. It is a full size car with a split bench front seat, and can hold six passengers. It is a classic that commands attention wherever I go. The gas station or supermarket people approach me to admire it.

My 2007 Cadillac DTS has started leaking oil and the dealer informed me the cost to replace the lower block seals is $3400! Wow! I am shocked this isnt covered under the 100k Engine and Drive Train Warranty. Maybe thats why the extended warranty mileage has recently been reduced significantly. I see lots of posts about this leak on other sites.

Lights come on all by itself. Had to disconnect battery. Dealership said I needed a module, I think that is what it was called. 1,900.00.. Kept car for 2 months. Whenever it would rain hard, my car would flood with water in the back floor board.. Now my car can sit for 2 days and I drive it, and make my stops 5 or 6 stops, get into car and car wont start, need a jump. Happened 2 times in 2 weeks. At 70,000 miles I needed a new engine. I can go on and on about the brand new Cadillac CTS that I bought brand new in 2003. I will never buy another Cadillac as long as I live. And this is just some of the problems that I have had. I havent even listed all of them. Car seat wouldnt go forward for 1 month, then it would. Gas hand would work and then it wouldnt. I honestly think that if you can call Onstar and they open your door for you, then they can do things to your car to make you bring it into the dealership. That is what I think. A 40,000.00 car you wouldnt think would give you so many problems, but I have learned my lesson. And they just called me yesterday to get me to try and trade it in for another Cadillac, Ha!!!

This is great, and reliable choice of vehicle. It may be expensive to buy new, but just buy it used at a good price, and you will be more than happy. Its fancy, and makes you feel good. Its silver, with nice trim, and good rims. Its also a smooth ride. The name brand says it all, its definitely a caddy. There is many different choices you can pick from when it comes to upgrades and whatnot, but mine was bought used, so it came with whatever. You can also fit a good amount of people in the car, and still is comfortable because its such a nice car. It just depends on how large the other passengers are. Its worth every penny.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

The Escalade is a great SUV, with power and luxury. It has great handling, excellent 4WD and came with a standard antitheft system. The STS gets good gas mileage for a luxury sedan. It has intelligent beam headlights and has some great features. It also has a phenomenal audio system and I upgraded to deluxe CD player system. I bought the last model year in 2011 and loved the 3.6 L V-6 engine. It has heated seats, heated steering wheel, easy to use cruise control, heated mirrors, rear seats which fold down, and the center armrest has a pass thru. It makes it easy to put fishing poles and/or skis in the trunk. The interior is roomy. It can easily accommodate five adult passengers or six if some are children. Theres enough legroom in the back so that no ones knees are hitting the back of the front seat, even when the driver has the seat back.

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the chrome trim package is rusting. Cadillac and the dealership’s response is that its from chemicals put on the road and its not their problem. My Escalade never is dirty. When I drive on snowy roads, its washed immediately. In 45 years of owning vehicles, Ive never had a vehicle with rust problems. I bought an $82,000 Escalade. I have rust issues and I have lived in snow country all my life so I know all about chemicals on the roads. This is my last Cadillac. Dont make the same mistake I did. Stay away from Cadillac. I thought that at least Cadillac would come back with an offer to replace rusting rims and trim at their cost or a discounted price. They made no attempt to rectify the problem. Cadillac customer service very poor and Cadillac is not concerned about your problems.

Just bought Cadillac CTS a $60000 car and have the screen or control panel not working after seeing 100s of thousands of people from 2012 till now without a recall and have customers pay for this CUE Infotainment. 1800 plus labor. Im not doing this. Only action is class action lawsuit. Has to be done to open their eyes on this.

I purchased a Cadillac ATS in April 2014. Within one month it developed an extreme odor from the ventilation system. Went to the dealer in July 2014. They minimized the odor, it returned with a vengeance. In July I had my 4th visited where they implemented a Service Bulletin for the odor. Apparently there are many people with stinky Cadillacs. Within 2 weeks the odor returned worse than ever. I called the dealer and they advised they would contact Cadillac Engineering. I wrote to Cadillac who sounded sympathetic, but no real response for a remedy to my extreme problem. The problem comes from mold forming in the ventilation system. I am concerned about potential health issues as the air is very bad. Has anyone else had the same problem where Cadillac made a successful repair?

Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

01 Cadillac has been giving me issues since I bought it 8 years ago. Spoke to specialist, Joe, & was demanded to take it to Cadillac dealer. Spent money I dont have for him to say, Were not helping you. Looks like another class action lawsuit!

My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will not cover the repairs. Stay away from Cadillac!

2012 CTS Bought from Crest Cadillac in Hoover, Al. Bought car new off lot Nov. 2012. Within 3 months engine light on. Took to dealer said nothing was wrong. Another month light came on again. Took back said something with injectors. Was not sure. I think they replaced one. Car hesitates, the RPMs rev up to 4K when Im going downhill or even going around 45 MPH. While sitting still, rpm goes from 1 to 0 constantly and the air stops cooling at same time. I have taken back so many times I have lost count. I ask before 50K warranty went out to put on diagnostic. They said nothing was wrong with it, no reason to. Still doing same thing. I have been called a liar and made fun of. When I pull up, I am treated like I am there for nothing. My car is a LEMON and I am not going to stop till something is done about it. This is the first new car I have ever bought. I thought it would be the last due to the reputation and supposed quality of a Cadillac. If I ever get out of this car, I will NEVER buy another Cadillac. I have contacted a lawyer and I do want something done. I was told that if the car computer doesnt say it happened, it didnt happen (Wow, a manmade computer). I need someone to contact me so that I can get info on who to speak with about car asap.

The CTS is mid sized sedan. Only had 12,000 miles on it at the time of purchase. The lease came with bumper to bumper warranty for 100,000 miles. Everything from the paint job to the interior was beautiful. It has Italian leather seats with full sunroof. While stylish, it lacks the leg room we all keep hoping for year after year. Hopefully engineers will figure this one out. Its been long overdue for such a beautiful car. Dealership assisted in the entire process making the buying experience their top priority. They were easy to talk to and understand. Personalized options are available upon request. Full detail car wash and oil change at dealership.

Cadillac has a great selection of models from mid-sized, full-sized and SUV vehicles to fit any need with top-notch quality. The current line-up can compete with the luxury vehicle offerings from domestic and foreign car manufacturers. The interiors are luxurious and the exterior has interesting styling with many modern concept cues. The higher-end models have spacious seating and cargo. The options that come standard are decent and the fit and finish is well worth the price paid. I would definitely recommend their offerings over competitors.

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150. As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system. After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.

I bought a 2016 Cadillac CTS in JULY 2018 at CADILLAC OF GREENWICH. THIS WAS CAUGHT ON VIDEO (DASH CAM, WITNESSES) was driving with my wife and my brother in a very TOURISTIC part of NYC (59th st and 5th Avenue). The car started emitting smoke and the hood went in complete flames. Thank god we came out of the car on time and the FIRE DEPARTMENT broke the hood and put out the fire. We were told that the damage even got to the gas line since gas was leaking and the brakes also stopped working. If the fire wouldn’t have been put out in 2-3 minutes we would’ve all exploded and many tourists (innocent bystanders) would have died. Mechanics are saying that the cause was because of FAULTY manufacturing inside of the hood.The Cadillac dealership washed their hands and don’t want to accept responsibility. NOBODY WANTS TO TOUCH THE CAR and I don’t have comprehensive insurance so they are useless. My car is considered total loss even though it wasn’t my fault, I was sold a faulty car. Cadillac of Greenwich promised to honor my warranty till 100,000 miles and it was “luxury” which was a lie, I have it all on text messages. The guy RAJ pressured me into trading my old ATS and telling me the New car was luxury and it wasn’t. I confronted him after I found out (a week of having the car) and all he said “oh sorry I thought it was luxury.” Since first day of driving off the lot, I’ve been having issues with the car, I went MORE than 5 times back to the dealership to fix many issues especially something with engine and transmission because the car was jerking. They “tried” to fix it but said that there’s nothing they could do.They were pressuring me so much to buy the car because it seems like they wanted to get rid of it. I called Cadillac customer service and they are just delaying everything. I’m hiring a lawyer and to sue them. I suffered loss and I almost died!!!! I have proof please contact me for more info. I have messages, Pictures, Videos, Witnesses. DONT EVER BUY FROM CADILLAC.