Never do anything like this, but if it saves someone going through the pain my family has, it is worth it. DO NOT PURCHASE A BUICK ENCLAVE. We were so proud of ours when we bought it, but have been so disappointed. Nothing but issues. Started with cracked transmission gear (which they DID fix). Then the front end issues began. Popping and rattling in the front end. Took it in and paid to have it fixed. Caused uneven wear on tires and had to replace those (and 17 tires arent cheap). Since then, have had front end done 4X!!! Finally a mechanic friend of the family told me to Google (Buick Enclave front end issues) and could not believe what I found. Evidently there are known issues that Buick has decided NOT to stand behind. Several of the complaints said that their repairs usually lasted 3k-5k miles and then came right back (at $1k-$2.5k a pop). Why do I still have it you ask? Because this issue is so known that the dealers I would like to trade with (definitely not Buick), comment on the issues. Dont take my word for it, Google it for yourselves!

Buick is the best out there. Its luxurious, beautiful and has many colors to choose from. The seats, especially the Captains chair is so comfortable I would have no problem sleeping in it. And I have kids so it must be dependable. Ive owned 2 now and when I bought my last one I wanted the security package.

I love my Buick Lucerne my dad retired Buick here in Michigan and Ive only driven Chevy or Buick. No worries.

Let me just start out by saying I choose to lease my Buick Verano since I love to get a different car every couple of years. The car I got is a 2012 Buick Verano and I had the dealership drive to New York from Pennsylvania to get this specific color package I wanted. The car itself is Beautiful and runs ok but I have the lease until December. I really did not have any major issues since I got the car in September 2012. My husband and I tried to take it to the dealership the other day to see if we could trade it in for a New car and we found out that this car only will get a trade in value of $13,000 IF WE ARE LUCKY!!! I ONLY PUT 30,000 MILES ON THE CAR. Two years ago the cars value was $28,000 and now it only worth $13,000 trade in value, not to mention that they say I still have 10 payments left so I owe about $19,000 total (not what I have left to pay) just if I wanted out of it today. I pay $380.00 month times 10 more months is what I will end up paying. I just want to say STAY CLEAR OF BUICK-THEY HAVE NO RESALE VALUE. THANK GOD THAT I CAN JUST TURN THE CAR IN AT THE END OF THE YEAR AND WALK AWAY!! LESSON LEARNED THOUGH... Do not buy Buick or lease because they are not worth anything once you drive it off of the lot!!!! We went to four dealerships and they all pretty much said your car is not worth anything compared to what you owe. One salesman said whatever you do, do not purchase this car at the end of your lease. Not that he had to tell me that one... I already wanted to get out of the lease. I just want to warn everyone to stay clear of BUICK!!!

Be driving down the road and the radio just stops playing and the touch screen will not work, dont know what to do. Called the dealership waiting to see if its covered.

While driving my 2014 Buick LaCrosse to exit from the interstate, I let off the gas to reduce speed and when attempting to pick up speed, car would not accelerate at all but the start button was green. There was no jerking or shaking or any noise from the auto. Turned on my hazards, placed car in park, turned the car off and restarted. The engine light did not come on and car worked as normal. Not sure what happened but wanted to place the incident on record.

Buick Envision has great vision of the road. Safety features, comfortable to drive, electronic capabilities and quiet when running. Leather is great quality too.

I was very happy with my purchase of my Buick. It has a variety features that were pleasing to me. Great mileage, interior, tires and great on gas. The Buick was a blue color, four door car, great rims, black interior leather with great stereo and speaker system, not loud, or clanky, no rust. Overall a great lasting car. Its upgrade included the very best of technology, everything is computerized and functions at its best at all given times. At least six passengers can ride in my vehicle. We all fit nice and comfortable and have enough seat room and seat belts for every passenger.

My car is a nice SUV and it has Bluetooth blind spot and aux cord and back up cam. Its good on gas and roomy, comes with a sunroof and the staff knew exactly what I was looking for. The Color is nice and has chrome on the side mirror, the tag plate and dashboard. I had upgrades but strip seats in. I also asked them to put a cover in the trunk so I dont sharched and chrome on the wheels and tint on the windows. It is really nice to ride around in. I have a big family and we go on road trips and everyone is just fine in the car and there is a lot of head room and leg room and a lot of trunk space.

2013 buick regal t - The light on the radio info center goes dim and goes out. Had it back to Buick but they cant find anything wrong with it. Take it home, does the same thing. Is anyone having the same problem?

The vehicle when it is supposedly fully equipped, has the control lever to recline the front seats in a most inconvenient place and difficult to reach. You cannot put a set of golf clubs in the rear compartment unless you put down one of the rear seats. Noise level is very high inside the vehicle.

We recently bought a 2017 Buick Encore and the first time it reached about 115 degrees my acceleration became nil. Id press down from a stop light and the car would barely move (1000 miles on it then). Then coming home from work my wife was getting on the freeway, she pushed down, hardly did anything, had to punch it. When she did it moved, but the AC turned off altogether. We contacted Buick about this problem (acceleration) and they said put higher octane gas in it, it might solve the problem. REALLY!!! Come to find out after many phone calls that the Turbo in the Buick Encore cant take the higher temps and will hesitate badly when pushing down on the gas. Theyre working on it so they say.Ive even spoken with people in Detroit who say the Engineers are working to find a solution. Yet, they are still selling these cars without telling anyone of the consequences. I believe the Engineers and top Exec knew of this problem and just told the dealers to sell them anyway. We will never buy a Buick again. In closing let me say that many dont realize how many days over 100 degrees we have in AZ, NV, CA, TX and a few other states. Last year we had 99 days over 100 degrees. This year is expected to be more and yet even at 100 or 105 this car acts up. The other thing many dont realize is that here in AZ like many other western states our humidity is only about 5-15% most of the time. Thats extremely Dry and means that Sun is hotter. We dont have any moisture in the air to speak of. This is very telling on the cars and people. This is why Buick needs to DO SOMETHING NOW!!!

At 87,600 miles the wave plate for the transmission in my 2008 Enclave is gone; $3800 to rebuild, $5400 to replace. Apparently the wave plate is a consistent issue with many of the GM products. GM should take responsibility for this faulty part and issue a recall. After the local dealership quoted me the price, I call GM corporate to complain. There are thousands of complaints on the 2008/2009 Enclave on several blogs & forums. GM took my complaint and contacted the local dealership and came back with - 30% off the rebuild with 12 month/12,000 mile warranty. Please note the rebuild will ONLY replace the broken parts. All the other OLD parts will not placed back in.

I purchased a brand new 2021 Buick Encore GX AWD just back in February 27th, 2021 with 12 miles on it at signing. As of May 14th, 2021 it has been at the Belleville, IL Cardinal Buick dealership shop due to a check engine light that occurred that day. After 5 days theyve yet to call me to tell me whats going on nor how long it will take to fix or replace. I only drove 960 miles and filled the tank twice since I got it. The car upon starting made a rumbly sound shaking the left side of the car violently and the check engine light went on immediately after. Not to mention the car was sounding like a 20 year old car a few weeks prior to that but no light ever went on for that reason. I never even had that car running above 3,000rpm so its not like I was abusing it.I figure it was just because its a 3 cylinder. It sounds like a rattling can after starting it. Way too loud for a new car. I noticed there was a bolt missing on the turbo block which when I checked to see if anything liquid was leaking under the hood from the rumble. The shocks and struts are terrible, too. You go over a slight asphalt repair in the road at 10 miles per hour and youre glad you got a seat belt on. Imagine what its like on the highway. They also sold me one with a flawed paint job with poorly done spot touch ups. Theres a huge scratch that looks like some moron scratched it with a key or snow scrapper by the driver-side rear window and a huge notch by the hood like a mechanic dropped a tool on it. Why a mechanic would be under the hood of an unpurchased car with 12 miles on it is something to wonder. Makes me think some previous test driver messed it up and they tried to fix it.I didnt see any of this when I test drove it due to the dealership holding us hostage there for 8 hours with our credit credentials. By the time we actually got to test drive, it was already getting dark. This is a common theme for this dealership I later found out. I asked if they could give me a replacement when I took it in to have it looked at and they said they cant because its already financed. Translation: We know we sold you trash, that we tried to mask a previously damaged car as new that we failed to report to carfax or authorities, and were not taking it back because that admits guilt and we can be legally liable and subject to possible civil or criminal charges punishable by fines or imprisonment. They didnt even give me a loaner car while its being in their shop.Im stuck paying $25,000 on this overpriced garbage thanks to the useless Lemon Law of Illinois because it has to break a certain number of times in a 12 month period. New cars shouldnt be failing at all...period. If it breaks early on that means somebody at the factory didnt do something right and theres obviously more problems lying in wait soon due to lack of quality control. I dont want it back. I only made two payments on it and it failed. I dont trust any of their products or dealerships now. Maybe I can sell it to an art museum if Im stuck with it. Experience Buick...The Trash of the Future...Today now showing at the St. Louis Art Museum.

My sister went to start her car after getting off her graveyard shift and she heard an explosion and black smoke was bellowing out from under the hood! She immediately got out of the car and wondering what the heck was going on, and then the engine burst into flames! She works at a facility where people are treated for dementia! One of the residents was frightened so bad they had to calm him down! What in Gods name is GM doing? Id never buy a GM product especially after reading the complaints other people has experienced! My sister is without a car now!

This car dont have a lot of the update in them. It has no backup image and is not good on gas. Hard to find parts for the car, too, but the car drive smoothly and is easygoing, too. And its good for the space inside the car. You can set 4-5 people in the back and its got very Nice seats, heats very quickly, cool off very fast. Theres lots for room in the trunk, too, so its great for travel, and it is nice looking on the outside. Its very good quality.

Within two years of owning this vehicle (2014 Buick Verano) we noticed what appeared to be paint looking dull on the hood, roof and trunk lid. The change was gradual and now there is no top coat left - did anyone else experience this with their Buicks? Our car is black. We do not live near the ocean.

I really enjoy my car. It is really wonderful, works well, and gets everything done. It was quite easy to pick out. Buick is wonderful because they care about their customers and will help you find the car that meets all of your needs. I have a radio, television, and air bags in the front and back seats of my car. These came with a family plan that was no extra charge, just for safety. I found this to be really awesome and convenient since I have children and am generally transporting kids from school and such so it helps.Also, I got an upgraded sunroof for the summertime and it works amazing! It opens automatically with a small button that I have in the drivers seat so I dont have to fiddle with the roof while I am driving when I am in need of fresh air. And I love that this car has so much room and space for my family, kids, and even friends of friends of friends! Everyone can fit and we can carpool.

Buick Lesabre, Buick SUV, Buick LaCrosse are all mid to full-sized luxury vehicles. V6 engine and considered an old lady car, but still a luxury vehicle with power everything. Priced high, but long lasting and very reliable. I bought my Buick used. Smooth ride, very comfortable, rides like a Cadillac, and has roomy interior which seats about 5 people tops.

My 2010 Buick LaCrosse floors get wet from rain water. Not every time, but I have shopped it four times since buying it new. Its in the shop now and has been there four weeks.

I have a 2010 Buick Enclave. It recently started having steering issues at low speeds. I took it to my local repair shop and recommended a rack assembly replacement. It did not fix the issue. I did some research and found that Buick has been problems with this issue. I took my car back to the repair shop and they looked and found that there was a special coverage adjustment for this. It extended the coverage for 10 years or 150,000 miles. They say they will pay for the expenses if they have already been done. I was told I was mailed a recall in 2014, which I did not. This was about the time I purchased the car used. The representative had my mailing address as MA not MS. Then said it was MS.Bottomline, they refuse to pay for it, saying my deadline was 2015 and I should have taken it to a dealer. I had no knowledge there was a recall (even though it had been in dealer earlier in year) and did not have issues until late 7/2016. If I did, why would I take it to a local repair shop. Guess the 10 year extension really does not mean the paper it is printed on. The local dealer would not even attempt to help with getting a refund, even though on page 14 it says they should help. Not please with the Buick family with my first Buick. Likely to be last due to this.

Who makes Vehicles between cars and two full size SUVs. Buick seemed to contain a sleek, stylish yet realistic look. They stay up on Trends and tend to know what the consumer is looking for. They always try to provide the best looking and the most up-to-date features that come with their vehicles. And the quality is amazing. Also, I am satisfied that my vehicle is all the features that it does have to offer. Vehicle that I bought is very roomy, and has enough room for at least up to six passengers. Its a perfect family vehicle if thats what you were looking for.

My mother bought this 2008 Buick Enclave CXL with every possible option for $44,000. 75-year-old female driver only, always maintained, never abused. At 45K miles, she gave the car to me. 45-year-old male, perfect driving record, & preventative maintenance freak. At 48K miles, the transmission began slipping at various times & in various gears. Took it straight to dealer, the warranty was expired 6 months ago due to time, not mileage. The dealer charged me $212 to tell me the tranny was slipping (knew that). Said it would cost me $1,200 just to drop it & diagnose. Suggested I go with a GM rebuilt for $4,800. They said Buick would not help me with repairs or discount the parts, even with only 48K miles. I took it a couple blocks down the road for a $3,000 rebuilt tranny with a 1-year warranty. The bottom line is this was my last try with an American car. I have owned 10 vehicles: 4 Toyotas, 1 Nissan, 3 GM, and 2 Dodge. I still have 1 of the Toyotas with 94K miles & never a problem. I have never gotten to 75K on any of the American cars without major tranny or engine trouble. The opposite with the foreign brands, never any major trouble. Call it luck, I call it obvious & have finally learned my lesson. I will stay with Toyota for life.

This car has almost 300,000 miles and is still a decent car. My Buick Lesabre has almost 300,000 miles and is still going. I purchased this vehicle due to great reviews on the engine Buick used for this vehicle. I have kept my oil changed and regular tune ups. And I believe that makes a difference in the life of your car. I recommend this vehicle. I see a lot of older Buick Lesabres on the road daily. So they must be doing something right.

Buick drives well, good expansion, great CD Bluetooth stereo and speakers. I enjoy The ride. Gets great gas mileage. It has great color, plenty of room but not too big, it can fit 6 people comfortably. It has a small motor V6. I like the silver, red is beautiful. When backing up you have a beep if you get near anything. You will enjoy driving, you can talk and text without holding a phone theres a Bluetooth in this deer yet theres a place to hold your phone. The whole family can ride and enjoy comfortable and lush seating.

One of my first cars was a Buick so buying another I was confident with the brand. The style and comfort was above expectation. The engine and handling was on point. My only complaint was the blindspot. But the outside style was sleek, sporty and looked of luxury and classic lines with just enough of toughness. The wheels looked and were an upgrade to your standard style too. The heated leather interior was on point but is hot in the summer and my pupper slide around on the seats. Wow the legroom in the back seat was amazing. Im short so of course it worked for me but my 63 husband fit comfortably as well. Plenty of leg & head room.

There are several different models like hybrid and electric as well as gas. It has different colors and different styles that fit a range of personalities. The Buick is white with a nice silver trim with voice automated features, it is digital and it has mobile apps with wifi capabilities and power steering and its reasonable prices. You have the ability to customize your interior as well as the technology included you can add music apps navigation apps restaurant and even adding voice recognition. It has a lot of extra room for extra people to squeeze in and has the ability to pull cargo also a very roomy trunk space with folding seats.

Buick has a lot of family cars in different colors with different functions. They have great safety functions and now the newest ones have wifi. They have spacious rear seating. Seats up to 5 and has lots of leg room, perfect for kids or a big family. They have many colors to chose from, Sport touring models, racing inspired, medal sports pedal. I got a small car and its a luxurious car. It has heated steering wheels, good gas mileage, power controls (8way) on the driver seats, heated seats and premium audio. Also lets you Bluetooth your phone for easy driving.

I have a 2007 Buick Lucerne, 69,000 miles. Back door could not be opened, passenger trapped inside. Contacted GM, as I felt this was a safety concern. I was told to go to Buick dealer & was a given number which they provided to my Buick dealer. This has been a problem with many Buicks for years & they will do NOTHING. The repair was $400 for a lock on this one door.

It has been very reliable overall for the most part, and has served me quite well since the initial purchase. The 2016 Buick Verano is quite comfortable and quiet, though it could benefit from more accessible power in the middle part of the RPM range, where it gets a little bit boggy.

First of all, we were lied to by the sales person. The dealership in Cleveland, TN. We were informed I could get a sunroof installed for $695.00. We chose the Buick Verano we have because of that fact. There was another Buick Verano at the dealership we would have chosen had we known the actual cost of the sunroof was DOUBLE what the sales lady told us. The dealership owner refused to honor this and she had no concern for her employees lying to us. Her overall presentation was not a good one at all. I forwarded my concern to BUICK and GM without any success whatsoever. ABOUT THE CAR. This is not buyers remorse. The car has a HORRIBLE odor inside that air freshener does not work on. The side windows fog up except on warm sunny days. The steering wheel radio channel changer does not function. The automatic climate control only works for the air conditioning. You can feel the car change every gear upon take off and slowing down. The passenger seat sometimes slides when the car is moving - it doesnt seem to lock into position very well. The back windshield needs a wiper because of the slant. Dust and rain obstruct the rear view at times. I had such high hopes. I am 48 years old and I have only owned two new cars in my lifetime thus far. The first was a Chevrolet Cavalier which eventually got repossessed because I had to spend so much money to keep it running. I only had it for 2 years before they took it. I was 22 years old then. The car was under warranty but the things that kept tearing up were not I was told by the dealership. Now another GM product with liars and what I feel to be a terrible car. Fortunately I dont have a car payment and it cannot be repossessed this time. I gave this car to my cousin to drive and I now own a new Honda Accord that I really like. I am PRO AMERICAN and bought a Buick for that fact and for the first time in my life I am ashamed to be an American because our businesses have no morals. From the dealership to the company. How they stay in business I will never know. However, I can promise you that my partner and I will never buy another GM product.

I need a part replacement for an oil or transmission leak. Its not available according to dealership and on back order...for over a week. While not a large leak, the possibility exists it may increase and prohibit further driving. Buick is a 2010 Lucerne and is also ready for a recall which was to be performed simultaneously. Is it possible a company as large as GM cannot ship said part immediately? Further, Jim **, Dealer of Orchard Park NY should return my calls and at least let me know of progress or lack thereof.

I purchased my 2014 Buick Verano in November 2014 and now have almost 7,500 miles on the car. I just love it, I have noticed like a previous comment about the transmission shifting. I asked the dealership and their response was, this is normal and if I was not comfortable or felt unsafe, they would take a look at it for me. I just love my new car and I had many GM vehicles in the past and will continue to purchase GM products in the future. I love the design inside and out. GM has a best-seller here with the Buick Verano. I just cant get over that they should have thought of this car earlier. Keep up the great work GM.

I love the Encore and the convertible Cascada which is an awesome car but Im sure its insurance will be really high. It has great handling thats both quiet and smooth. I love the color which is a beautiful chocolate brown and they have very sleek designs and styles, leather seating and are now more stylish instead of the older style bodies. I choose leather interior with heated seats, rear view camera, Sirius XM radio and as always, I absolutely had to have my OnStar. No exceptions!! The seats are extremely comfortable. Being that the ride is quiet, my passengers never have a complaint. Roomy, spacious and plenty of seating for me and the kids.

Buick brand cars are fairly standard looking with some full size cars and some small compact cars such as Gran Sport, Buick Century, Buick LeSabre. Their full size cars are size of the biggest cars of all brands. I recommend the passenger options for the Buick brand. They have a lot of large, spacious cars and even their sport models and small compact models are very spacious with front and back seats.

After driving a Mustang convertible for several years, it was time to change to a car better fitted for the winters in the Pacific Northwest. The Encore AWD was the perfect fit for me and made my family feel better about my safety. I love it all year round. Also very stylish for a small SUV. Also love the color.

I never thought I would drive a Buick but after getting behind the wheel, the rest is history! It floats when you drive, is super roomy, repairs have pretty much been maintenance and I cant believe how easily it maneuvers this vehicle cam turn on a dime! Over after driving and owning numerous different vehicles from Nissan, Toyota, and Dodge I have to say this one is my all time favorite.

Just purchased our 2015 Verano with 26k miles. After driving for a few days I noticed when it shifts into 2nd gear car shudders and shakes. No lemon law on used cars. We purchased this car from a Toyota dealer. As the story goes. AS IS. It has a warranty from Buick but I have a sick feeling this is not going to go well... 16k spent on the car and now Im stuck taking it to hope it can be fixed. Meanwhile my reliable car is gone so now Im going to have to rent a car... I will update when I find out what Im told. Anyone else have a shake, shudder feeling when driving?

Im using Buick Enclave. Mine has 7 seats. 2 from front row with a captain seat at the 2nd row and 3 seats at the third row. Leg room is really ample and some rooms for everyone. It really runs smoothly even during snow and rainy season. The sound of the engine is very silent. You cant even distinguish if its on or not. It is innovative and the cushion are really great. Sound system is really a cutting edge and the power is really amazing. Finally chargers are in place in each rows. You need to upgrade to leather seats to experience the comfort of being a king, though. Hot and cold seat is a must especially if you have extreme temperature in your area.

2014 Buick Verano NEW purchase MAJOR issues owned 11 weeks. Purchased NOV. 2014. Front end has a WOBBLE at 12-15 mph that shakes the steering wheel in my hand. Taken in 5 time for this issue. WAS TOLD is a CHARACTERISTIC of the NEW car. The TRANSMISSION was deemed to have an internal leak and the INPUT OUTPUT SENSOR needed to be replace, still has WOBBLE, have a claim with GM. Dealer that sold it to me will not help me. GM will not replace the vehicle with another nor take this one back. Driver seat squeaked horrible, took in 5 times for them to repair, left car seat in disrepair. Heater in driver leather seat was all busted - had to replace. Heated seats not working, took back again for repair 2 times. Heated steering wheel not working, took back again for repair. A/C unit inconsistent temperature, blowing hot on one side ice cold the other, both set at same temp!! Would not fix, stated was not reproducible. Blower motor VERY loud with or without A/C unit operating, taking back again today!!!

These cars should be took off the market. I paid 17000 for this 2009 Buick Lucerne, low mileage, but had not made 3 payments and this? Relay box burning, could catch vehicle on fire. I will not let my grandchildren ride in my car. Buick needs to take all of these vehicles off the road, and the car company they bought it from needs to offer them another vehicle so no one can be burnt up!

I own a 1998 Buick Skylark. The vehicle had 24,000 miles on it when I purchased it. It now has 117,000 miles on it. Two years ago, while I was driving the car, it just stopped on me. I was told that a camshaft was broken and that it would be easier to have the engine replaced instead of trying to fix the camshaft. I kept the vehicle maintained on a regular basis. I replaced at least 3 water pumps, 3 intake manifold gaskets, 2 EGR Valves, as well as other repairs. I didnt find out about the Dex-Cool recall until 2009 when the car stopped running. This explains why I had to replace water pumps, intake gaskets, and EGR valves so frequently. Is there any help for people like myself who cant afford to keep sinking money into cars in which the Dex-Cool product caused other problems?I am without an automobile. I had the vehicle towed to a repair shop to have an engine installed but finding an engine with low mileage is next to impossible. The cost for a used engine with over 200,000 miles was $1,700. A rebuilt engine will cost $2,800. The blue book value of the vehicle is around $1,900 if its in excellent condition.The junk yard will probably give me about $100. The body of the car is in excellent condition. I have looked for used vehicles in the $1,500 to 3,000 price range and the mileage is considerably higher than the mileage on my vehicle or the vehicles history in general is in question or both.

I purchase my 2017 Buick Verano April 29, 2017 from Hanlee Hilltop Buick in Richmond, CA. The vehicle had under 40 miles on it when I purchase, so I felt that it was a brand new vehicle and with the deal it was great. My problems with the vehicle started in August 2017. I went out to start my vehicle one morning and it would not turn over. All my lights and radio came on when I turned the key. I called roadside service to give me a jump start and the vehicle turned over. I took the vehicle back to the dealership to get looked at and the mechanic stated that nothing wrong with the vehicle. The vehicle started up and I drove off. After that incident my vehicle start acting up again on November 23, 2017.This time the vehicle wouldnt arm and I had to lock it from the inside. November 24, 2017 the vehicle wouldnt start again. So my vehicle was towed to Lehmers Concord Buick since theyre closer to me. Concord stated that they checked my vehicle thoroughly and they couldnt find anything wrong with the vehicle. December 13, 2017 my vehicle would not start, Buick roadside came out and jumpstart my vehicle. So as of right now Im fed up, Im having more problems with this brand new vehicle. The mechanic specialist at the dealership cannot find the issue. Buick roadside service had to come out multiple times to jumpstart my vehicle or tow. Also my neighbors or family members would jump my vehicle.The service department ask me all the time, are you leaving anything on in the vehicle? No, Im not. If I was, its a new vehicle why is it shutting down. I had problem in Feb. 2018, end up getting an jump from a neighbor. My vehicle is still under warranty and Im afraid that they going find whatever is wrong with the vehicle after my warranty has expire. The wouldnt start on June 10, 2018 at a family event after the vehicle sat for five hours. I had to get a jump from a family member. Again, on June 16, 2018 went out to the vehicle after shopping with my daughter for a couple hours and the vehicle wouldnt start. I took the vehicle to Buick on June 18, 2018. They again look at my vehicle thoroughly and reset some things. Vehicle was running good for almost a month.July 13, 2018 about 1140 pm I was leaving an event went to start my vehicle and it wouldnt start. I sat on OnStar for three in half hours to try to get someone to tow the vehicle to Buick in Richmond or Concord. I end in Richmond around 430 am on Saturday and had to catch Uber from Richmond to Antioch. My vehicle was left on the streets cause Buick didnt have no open drop off location with a situation like this nor a drop box for keys. I went back to the dealership Saturday morning about 9 am. I was told that its nothing they can do to my car until Thursday or Friday of the following week. My vehicle would have to stay on the street until Monday morning. As of today Im trying to use the Buick roadside assist to tow my vehicle from the Buick in Richmond to Concord. Thats hassle, I spoke with a young man at Buick roadside and he stated that someone will give me a call within four hours due to my situation. No callback! I called this morning and received a little help, still waiting for the call back about my tow from Richmond to Concord. Im going have to take further action, cause I know Buick most likely not going to let me out of the contract. THIS VEHICLE IS A LEMON!!!

Buick offers padded seats, tinted windows, lock box and more. Its red with the red dark windows and ashy grey seats. It has safety belts and locks on compartments. It has nice floor carpeted flooring, too. The different shift gears are also amazing. I like that I upgraded it with new LED lights on the floor and the roof. I also changed the paint job and put new tires on. The old tires werent going to make it to winter. And its very spacious. Its room for my family and a extra person to fit. We always can go on family outings and all because of the room we have in the car.

Buick have lots of different models to choose from, from SUVs to smaller cars and all are quality vehicles. Ive bought Buick my entire adult life. The car has a very sleek look. Ive even had some people argue with me about it being a Buick. They truly stand out among other cars and I couldnt be happier with the way it looks. The power windows and Bluetooth capability is a huge bonus. As a businessman who is on the way home a lot it allows me to continue discussing things while Im on the road. It seats 5 people comfortably. I recently took a road trip for work with some coworkers and we all traveled comfortably in the car.

My Buick has great passenger room and trunk space. I had ample room to get laid and you could easily fit 4 bodies in the trunk and plenty of leg room also. Wasnt a fan on the bench seat. It had the premium stereo, the acoustics were great. I was surprised at how good it sounded and liked it. It was great. I ended up with the Buick as the result of necessity. I didnt seek it out thinking it would help me score some tale. I didnt personalize anything. I suppose I couldve gone to a dealership and seen if there was any way we could help make the car not look like it was owned by someone named Gladys. They only make a few and I would like for Buick to make a real comeback. They are a high end automaker who has watched their sales dwindle for years. Its time for a rebirth.

Buick LeSabre was a four door sedan with roomy seating both in the front as well as the rear passengers area. The trunk was a nice size to fit a wheelchair and walker in without any concerns. It had a body style that was both practical and pleasing to look at. The color was silver and came with air bags. It had a nice sound system with cassette and CD features. There was a cruise control, ABS breaking system and power windows and door locks. It was bought used and was a standard model, but it road quite smoothly on the roadways.

2011 Buick Enclave - I purchased this car new in August of 2010. Beginning December 2012, I have had it in the shop 10 times. The following items have broken down: water pump, passenger A/C temp actuator, memory seat motor, steering gear replaced, shift control and actuator, both front lower control arm bushings, brake vacuum booster, crank shaft seal, bad engine mount and the rear temperature control head which burned my daughter. The rear temperature control head that was replaced still gets so hot it could burn you. I was told there is nothing more that can be done. They suggested I turn down my interior lighting. Thats not going to happen. I am so disappointed in Buick.

I just noticed the dash coming loose from the window in front of the drivers seat. I went online and found there have many complaints of the same problem. There is a concern of the air bags deploying. Besides it is very unsightly. I love my Buick and would buy another one if I needed another vehicle. Apparently Gm is not interested in keeping their customers. Other Buick owners feel the same as myself. Would really like situation rectified.

I have owned a Buick for over ten years and it has yet to let me down. This is a used car with a few problems from wear and tear. Has always been a well-performing vehicle that has the security and comfort I need with my disabilities. I can get in and out easily, which is a big factor in my choice. Furthermore, It has the durability that I want. It is definitely built to last. The Buick LeSabre is the perfect vehicle for me.

My first car was a brand new 1989 edition and I like it. It was durable and I had it for 5 years before I got my next car. It had outstanding mileage and it was safe to drive. I had the complete package. The color was blue and it had sunroof top electronic Windows, AC, and alarm system. It makes me feel great. The car had a lot of room for 5 people to capacity. It was my family car. Thank you. Remember what you pay for is what you get.

I purchased a brand new 2016 Buick Encore end of August. I had issues with the car when driving under 40 mph where it would appear to cut out or shift hard. I had researched and found where other people had the issue and it went away a few thousand miles. Then in November at 3500 miles, it happened going down the highway at 50 mph and threw me forward in the car. Then once coming to a stop, I was unable to move in reverse, it made an awful sound and would not move. It would still go in drive but again cut out heavily. The car was towed to the dealer for repair.I am now told that the tool needed to repair my transmission was just ordered last week, over two weeks of having my car, that the tool would not be received until the end of December or first part of January. I am disappointed that GM would not approve for a complete transmission replacement as opposed to repair. I purchased the car loaded with every feature and I am most upset how long I am being deprived from the car.

Now that I know that the Buick Rendezvous is a money pit, I am certain that the dealer does not care about the quality and reliability of the cars it produces. I have sunk nearly 8,000 dollars into a 2002 Buick Rendezvous because I was locked into a car note and could not afford another car. Sad day when you want to buy American but the product is subpar to competitors. Not only that most of the owners of these cars dont even know that they will never be able to go more than 3 months without an expensive repair of some type, be it transmission, hub bearings, differential, cooling and heating, relays, window motors, power steering, etc., it goes on and on. I will never buy another Buick and hope others will take the time to research the product before they purchase this money pit. I love American products, I wish that the producers loved us enough to produce something that wont bankrupt you, or at least pretend you are listening. I have no transportation after paying 12,000 car note plus 8000 dollars + in repairs.

I purchased a 2018 Regal TourX in August of 2018. On December 8th while parked the car was hit from behind. My hatch was damaged. That week the dealership requested parts. We received a call from the dealership stating that A new hatch was not available and there was no known date for delivery of the part. They asked if I wanted to have them bump out the dents and do a body and paint repair. I said no, it was a brand new car. I wanted the new part. I didn’t want to deal with corrosion down the road.The first of January the dealership called and suggested we escalate our problem to Buick Customer Service. We did. It took 2 weeks to speak to someone at customer service. She stated she would called me back within 3 business days. She didn’t. After 5 days I started calling her. I could not reach her. I left several messages over the next week and finally heard from a ‘Senior Care representative. She took the details again and said she would call me back in two days. She did not. After 3 I started calling her and leaving messages. I finally spoke with her after a few days and told her that I wanted to talk with someone higher up the chain than her. She said I could not speak with that person directly but she could. She said she would speak to him and then follow up with me within two business days. She did not. I called her and left messages. I finally spoke to her yesterday and she had this follow up information for me: the Manager she spoke with said I had been offered a repair at the dealership that was adequate and I chose not to take it. Because of that and the fact that this is not a warranty issue it’s not a high priority for Buick and they would not release a part from production for the repair. The part is on backorder indefinitely. We’ve owned 7 Buicks in the course of our marriage as well as 5 Pontiacs and a few Chevys. We build vehicles for the emergency rescue vehicle market. I can not imagine delivering a message like that to any customer. Buick, I am so disappointed in you.

We got a used car from Billion in Bozeman, MT and we asked them to fix the door locks. They said all they had to do was put a fuse in. But when we could not get them to work from two month, we had someone check it out. It was found that the fuse was not working. When they pulled out the fuse, it was a 20-amp fuse and not a 15-amp fuse. We tired a new fuse, and it blew it out as soon as we hit the button. Then we took the car to Beaverhead Motors in Dillon, MT and they check it out more and found the wiring was all melted together. When we asked Billion auto group they help with it, they said no and that they would not help. We had a lot of Buicks in the past and have liked them, but with the way Billion was with us, we will not have anymore Buicks or GMC cars or trucks.

The Buick has cruise control, air conditioner, power windows. Its good on gas mileage, has airbags, all wheel drive, manual trunk, GPS, and leather seats. Its a very beautiful designed vehicle. It has great bumper to Bumper warranty, and good prices. Its a good performance vehicle, and has lot power, lot of color design on the vehicle, and comes with extra seats. There are vents in back for Ac and heat. This vehicle upgrade is wonderful and the technology they did to this vehicle is awesome. Its a wonderful personalized vehicle for customers looking for in a vehicle. There are more rooming vehicles on the market. The extra seat in the back helps out a great deal. You can the back seats down, tuck them out also. You got to look at this vehicle.

My 2014 Buick Regal exploded at 5000 miles on the highway. And I got injured and had to stay at the hospital for 1 week for burns and MRSA caused by the explosion in the Buick Regal. I am never buying a car made by GM ever again. Thanks a lot. I will never drive your cars ever again, not even if you give it for free.

Im retired and the 2012 Buick Verano is the first Buick I have ever purchased. Now, I know why. If you enjoy the loud sounds of clunking and thumping from a vehicle that apparently does not have any type of suspension, then the Verano is for you. If not, stay away!

I have had to replace 4 window regulators! The windows just stopped working without any warning. Theyve been very expensive! There needs to be a recall on them and refund customers.

There are many different models to suit your personal needs. Everything from a classic everyday car to a more adventurous model. The prices and offers are fantastic and you always know youre getting a great quality vehicle. These cars are always sleek and modern. They look fantastic whether its just an everyday driver or a weekend cruiser. There are many different options that come preloaded. There are also many different aftermarket options you can add on to give it your own personal touch. The interior of my car is very spacious. There are enough seats to hold 5 people, with plenty of room leftover to make you feel comfortable and relaxed.

Buick commercials joke about the lines new and sleek look but the appearance is no joke. My car is a showstopper and I love seeing it parked outside stores. It offers a wide variety of models, offering a good fit for any family looking for a bigger car or retirees looking for classy elegance. It has plenty of space for my bulky car seats and wider passengers! Good trunk space too. Car seat and groceries fit, a big win in this moms book! Various upgrade and personalization options include sunroof and leather. You name it and you can get it in your new Buick. The extra touches show how Buick goes the extra mile for customers.

Purchased pre-owned certified Lacrosse w/ 28k miles, from dealer in North Central Texas. In less than one year this vehicle has left me stranded twice. The second time the car failed, I was half way to the dealers shop. The car had to be towed the rest of the way. Timing chain issues and several codes flashed after vehicle was inspected. Dealer is now demanding proof of oil changes and attempting to back out of any warranty obligations. Purchasing a car on good faith and trusting GM to stand behind their products is a fools errand. No wonder the majority of folks in the US buy trusted and high quality Japanese automobiles. After repairs are made to my Lacrosse I fully intend to purchase a certified Toyota Avalon. Disgusted.

Ive had nothing but problems with my 2015 Buick Encore. Radio crackles, paint is flaking, seats are impossible to get clean, and now the turbo charger needs replaced. I will never buy another Buick again.

The Buick Enclave is a joy to drive and great for long distances in respect to comfort and safety. It is powered well but that fact does give it a thirst for fuel. I would recommend this make and model to follow-up drivers.

I purchased a 2014 Lacrosse and was told the number 2 package would ride better, so I purchased it. The thing rides like a lumber wagon. Unless you want a ruff riding vehicle stay away from this package. Customer service offered little to no help, referred me back to the dealer, and they had very few ideas to improve the ride and never offered me any compensation. So far I have spent about $1700.00 to fix the problem. I dont know if the customer service people know anything about fixing a problem like this? You would think someone in the company would know what to do!

This brand has so many different models to choose from, and so many luxurious styles for its wide variety of consumers. Buick is a brand that is loved the whole way around. This brand has a very distinct cloud of features that make the Buick stand out. It also has front facing features that make it look sad as you walk away from driving. Its so cool. Buick comes with a lot of space for any situation, whether its family, friends or just ring in general. Making upgrades or even receiving them from this brand makes having a Buick well worth it in the end. This is why I believe a lot of consumers choose Buick.

I am driving a 1992 Buick that is undoubtedly one of the finest cars ever made in America. My older brother, an engineer, worked for GM for many years. Hes the source of some of my information, the fact that with proper preventive maintenance, this vehicle is as powerful today as it was when it was produced.

Had to replace water pump, power steering pump, seat belt anchor. But all these 3 are recalls so I didnt have 2 pay anything. So before you pay for repairs make sure they’re not recalls. Just asked two Buick dealer and they should tell you. But now I have 2 coils that are out on my car and it doesnt want to run now. This is not a recall so I would have to pay out of pocket for this.

For all those people out there that are having, or have had, bad experiences with the replacement of Window Regulators, there is a better way. $400.00 per is a joke. The regulators (Including Motor) cost less than $80.00 on eBay. They are fairly easy to replace with a few simple tools (and with the help of Youtube.com video) or for as little as $50.00 per at your small local garage repair shop, for cash (Not sure what I am RATING to get this to post).

I purchased a 2007 Buick Lucerne for my mother. The car has had some issues. I currently am deployed to Afghanistan. Now, the car is making noise from the transmission, a suspected plastic plate on the flex plate between the torque converter and flex plate. I have been told this may not be covered, even with a warranty. I am now on a limited budget and will be expected to pay about $2800.00 for another bad design. I am a mechanic in the Navy and find it hard to believe that a car with less than 55,000 miles should have this kind of trouble. I am asking for some help to correct this issue.

Buick Envision Essence - The perfect size SUV, 4 cylinder so not so peppy. Great gas mileage 28.7 both city and highway combined for my first 15k. Roomy particularly the back seat. Have taken long trips with adult backseat passengers. Also love the blind spot warnings and the complete sunroof. Pricey though. My sticker was 40,543 but bot 15% off. Made in China. Not that many on the road.

I went looking for a different type of car. As I looked I saw several of this brand and they all seemed comfortable. And yet they were fuel efficient. I have found it to be both. It is not as sleek as I would like but that is due more to the age of the car than to the workmanship. I overall like the style and appearance of this type of car. I have electric doors and automatic locks are not present but that is due to age of the vehicle. This vehicle will seat 6 people comfortably which was great. Yet if there are only 2 people it is comfortable and effective than I thought it would be. It is good that it has child proof doors.

There are many different varieties that Buick offers. The features that this brand brings is absolutely outstanding. The blind spot is a very good help to me. I could not believe how well the features are still working as if I had just bought the car from the dealership this day. This brands passenger capacity is tremendous. I truly recommend it towards anyone who loves a nice comfortable, smooth car and for parents who have kids because it is very well with space. There is also enough space for fitting a lot of things in the car.

I my a 2015 Buick Enclave. Even though dealerships have asked me to trade in for new model, she is such a beauty. Im gonna keep her as long as I can. She sits nicely in the road, which is to say that she owns her space. Her interior from interior night lighting to leather seats are wonderful. She is a big girl so it does take her a few seconds to hitch up her skirt for quick move, but when she does you know that she is gone. My husband gave her to me as a Valentines gift. What a WONDERFUL Valentines day present she has been. I go in the garage sometimes just to look at her and possible think of somewhere to take her. LOL

This is a very smooth ride with little to no outside noise. I love the stereo with Boise speakers. The double moon roof is awesome. The heated and cooled seats with the heated steering wheel were what really sold me on it. It comes with plenty of leg room for my grandsons that are all tall basketball and football players. I have the Enclave with a 3rd row seat. It gets good gas mileage.

Bought a used 2012 Buick Enclave with just 60k miles on it. I was told it was a great safe family vehicle (by sales associate). 3 days after purchase the #2 injector failed and stranded us. We brought it back to dealership and they took it to Buick hall and had it repaired. A week later we were stranded again for the same issue (reduced power, smoking, fumes in car, stabilitrak alert all the same symptoms). This time we took it back to Buick hall and they said it was just an injector misfire, refused to replace it. We asked about recalls and they said there were none. A few weeks later all the same things happened and we called them. They wanted 200 to test fuel system, knowing we knew what the issue was, then said if it was in fact the injectors again its eight hundred per faulty injector. I have NEVER had so many issues with a vehicle in my life. We are a single income household with four young boys, we cant afford to shell out all this money and now we are stuck in an unsafe lemon that has stranded my family on the side up the road for this same issue several times since. Total of 6 months weve had this LEMON!!!

There are a number of different cars to choose from such as luxury and nonluxury, small and midsize with prices ranging from as low as 12,000 to as high as 30,000. The Buick was dark blue and is a midsize car with front and rear row seats. I went with some of the most basic options. It has cruise control and OnStar. It has power locks and keyless entry. It also has a USB port and satellite radio. There is also enough room to seat 5 people to be seated comfortably in the car. There is also plenty of leg room for everyone.

Buick has great variety. Definitely more versatile than I originally expected going to a Buick dealership. I truly enjoyed the experience and the variety. It has a super sleek and modern appearance. Much more visually appealing than the older Buick models that people usually associate with this particular car brand. The various upgrade and personalization options was amazing. I do not necessarily need a lot of gadgets and upgrades but there were definitely a lot available for other people that may want those sorts of things. It also has plenty of passenger capacity with lots of leg room and armrest plus lots of cup holders and a comfy seat from what Ive heard from the passengers in my car.

Bought my Buick used with over 100,000 miles on the odometer. It had tires and brakes replaced. Have only replaced one rear wheel bearing, other than routine service since. Has been a very good car.

My 2014 Buick LaCrosse has been in service with the dealership on 3 occasions for a total of 12 calendar days to attempt repair on my lack of reception and static on the FM radio stations. General Motors claims that it is due to obstructions and obstacles in the market. I have driven 6 other vehicles without any problem and work with an additional 75 co-workers that do not have any issue with FM reception. The odd part is I live in Scottsdale, AZ where there are no tall buildings, obstacles, perfect weather, no trees or bugs. Im not sure what obstructions they feel we have in Scottsdale.

We bought a 2011 Enclave new in early 2011. The car has about 20,000 miles on it. About nine months ago, the rear liftgate broke (hydraulics), and came crashing down on me. Thankfully not a worse injury than sore a few days. Last month, I turn the ignition over and the car wont start. I had to have it towed to the dealership to have a software update (really??). Yesterday, car made funny noise under hood. Dealership took it in all day to return it at end and tell me car needs 3 days work but need to come back. I want my money back. Wish I stuck with Toyota.

I have been arguing with customer relations about the brakes being incorrect on this car for at least 6 months. The brakes are smaller than what was suppose to be on the car as advertised by Buick. I went to replace the fronts and the pads on the car are smaller than the OEM replacements and it turns out I had to buy standard Lucerne pads. Then I had the rears replaced. OEM for the car dont match. Had to hunt and search and buy 2001 La Sabre pads. The car has 98k on it and uses a quart of oil every thousand miles. Cant get a dealership to diagnose it. The transmission has erratic shift and flare ups. Dealer cant diagnose it. If it doesnt have a trouble code, it doesnt have a problem is what Im told. The door trim is delaminating. Some of the pieces replaced before for the same problem. Oh its out of warranty. The wheels clear coat is coming off and these were replaced once under warranty for the same problem but its out of warranty.

My 2015 Buick Encores engine blew at 40,000 miles on Christmas eve. It is all under warranty. Theyre replacing the engine and that took a few weeks for the Buick dealer to get because there were problems getting the correct engine from GM. Then, when they installed it, it had a wrong part. The dealer had been trying to get that part from GM for weeks but no idea when they will get it. The dealer asked me to help by calling Buick Customer Service to escalate the problem of getting parts to the dealer. I have left messages every other day for over a week now and twice requesting a Supervisor but I still havent received a response from Buick. My car has been at the dealer a month and a half now, I have no car, no loaner, and still no response from Buick customer care. I recommend choosing a car made by a different company because what good is a warranty when they cant get parts to fix your car and nobody cares enough to return a phone call. Not a good company.

I went from a Toyota to a Buick because I wanted to buy American. BIG MISTAKE. This Enclave Premium is going into the shop for the 2nd time in 800 miles The Toyota never went in for anything in 60000 miles

While driving, my 2011 Buick Regal CXL suddenly lost acceleration and when I tried to change gears from drive to reverse...nothing! The car would not change gears and if I put my foot on the gas it had power but no acceleration. When I took/towed it to the dealer, after their check, I was told they could not find anything wrong with the transmission, sensors, nothing...except the brakes!I was told I do not drive my car very much, 7000 miles in 13 months, and my brakes pads were sticking causing the sensors to be confused, and the car did not know what gear it was to be in so it stopped. This does not seem possible to me...however, I am not the expert. I do not want to spend $650.00 on an overall brake job and still have the same problem. I definitely do not want to be on the highway and lose control like this, no acceleration and no gears.

There is a wide variety of cars manufactured by Buick to suit everybodys needs. Some for safety, some for technology and some for sporty. I owned a Buick Lasabre as my first car and that thing lasted me over 10 years plus what it lasted the person I got it from. Buicks are durable, long lasting cars. Also, the appearance is just beautiful. Its sleek and smooth yet tough. Its sexy like a woman yet strong like a man. They have upgraded their safety features and their technology features. You can pretty much make your own car now, haha. The capacity is whatever you want it to be. All you have to do is tell them what you want in a car and consider it done.

It offers several models. It has the Buick Lacrosse and the Buick Regal. The exteriors of both cars are roomy and comfortable. Both are an easy drive over many types of terrain. The Lacrosse comes with heated leather seats with lumbar adjustment, free 4G wifi, and exterior has clean and bold chrome. It has a V6 engine and includes OnStar technology. It also has voice-activated technology. It has air conditioning, power steering and Bose sound surround. It has remote keyless entry and vehicle starter system plus a moon roof. It has a seating capacity for 5 people with plenty of leg and head room. It comes with a lock system for rear view baby seats. It also have headrests for passengers.

Broke down while traveling. First dealer replaced a warranty battery which I had to pay for because the dealer I bought it from did not provide the proper info according to service manager. Was told it was ok. Drove 200 miles had same problem. Drove to closest Buick dealer, paid for another diagnostic. Was told it was ok. Drove 40 miles, same problem. Drove back to same dealer was told what the problem was. Same as the first diagnostic from OnStar. Had to order part. Finally repaired and drove home. Had to deal with Delco direct to get a partial refund for the battery.

Anyone having rodent/mice problems? Well, apparently the auto industry in attempt to go green has put SOY in their wiring, making your wiring very attractive to mice. My vehicle is currently in shop being repaired, although I have comprehensive coverage and the damage is covered, however, I have to the $500 deductible. Does anyone know who I take up the $500 deductible with, I dont feel I should have to pay this whatsoever. Ive read several class action lawsuits being taken against Honda right now for the same reason, I have not seen anything for Buick/GM as of yet. Any advice would be great, thanks in advance!

They have a wide variety of all sizes of cars and SUVs which is nice to have a selection to choose from. And they all ride really nice as well even the bigger models. I really liked the appearance of their SUVs. They did not look big and bulky like some of the SUVs that offer a lot of room. I also like how easily accessible all the features were, and they were all easily reachable for the driver. I got my Buick used so it was mostly standard features and not upgraded or personalized. But there is a wide variety of options to choose from if you want to upgrade and personalize the vehicles. I loved how roomy the Rendezvous was. Each passenger had more than enough space and mine sat 5 very comfortably, because I didnt have the third row seating. If I was to buy new I would definitely upgrade too!

Let me start out by saying that the Verano is a nice looking car. However, I have noticed that the transmission can randomly shift hard, and sometimes the car hesitates a bit when I try to accelerate. I hope this car doesnt give me any problems at all.

Why would a company install heated seats and not have a heated steering wheel. In winter, in Canada, a heated steering wheel would be preferable to heated seats. I would like to hear an explanation of why the arrangement is preferable.

I contacted Nimnicht Buick-GMC about a pre-owned vehicle. After a week of email correspondence, phone calls, and online credit applications, I went into the dealership. I only traveled this far away from home because I was advised via email and telephone that I was approved for a car loan with no money down. Once I arrived at the dealership, I was asked for a $500 down payment. I refused to do this as this was not what we had previously agreed upon. As with many auto dealerships, they told me what they thought I wanted to hear to get me to come in. I refuse to make the down payment because I felt I was totally misled for an entire week. Jason ** and Elizabeth ** were the individuals I dealt with. I went to a dealership less than a mile from my home and purchased the vehicle I desired. They will never receive any of my business and as many people as I can spread this to will be turned against them. They should not make a practice of lying to their customers as this is NOT good business.

This car was red, lovely and beautiful. It had excellent service. I never had any problems out of my car. It never broke down on me and also it was very good on gas. It drove very good and it also had brand new tires. It had bright lights. It had a lot of space in the car as well. The mirrors were automatic as well as the doors. It has a automatic starter. It was very clean also. The passenger side was lovely. All of my friends and family talked about how good it felt and how soft the seats were. They also talked about the heated seats they loved that the most.

I own a 2010 Buick LaCrosse. The passenger door came back and made an 8 gash in my 88-year-old mothers leg. She went to the emergency room and has spent a day and night in the hospital because of this. There is a chrome strip along the door that sticks out from the door, and this strip made the gash. The Buick dealer first told me he would fix the strip. But after speaking to the corporate office, he was told that he couldnt touch my car and couldnt do a thing!

My car needed some serious work, and has for several months. There is an issue with the GM model of engine in my Buick that was brought to my attention about a year ago, that resulted a class action suit against GM. It was described to me as a slow deterioration of something within the engine (I am not a mechanic and do not claim to be. However, I am in a technical field). I have been saving up the money to get the (1000 dollars plus) repair done. About 3 months ago, my car started overheating. I was told that it would take about $1000 to $1500 to fix. But they said that they could not tell me exactly without taking the engine apart, which would cost several hundred dollars. They showed me how to put coolant directly into the radiator to avoid damaging the engine, until I could afford to get it fixed. I did it daily. The car kept running until eventually it overheated enough to cause several leaks, so I took it to them to fix. Originally, I was told it would be $1000 to $1500 to fix. They tentatively gave me a ballpark figure. I would not hold them to an estimate when they had not looked at the engine. And that is not what this complaint is about.By the time they called me the first time with an actual quote, it was around $2000 (I did not get it in writing). I asked them how much it would cost to fix the fan while they were in there (fan only worked on high, and was a preexisting issue). They told me it would add a couple hundred. I asked them to do that while they were in the engine. Once they called me back, they had found a bunch of other stuff that was wrong with my engine they had not quoted me for, and that it was now going to cost over 3000 dollars. When I told them to stop working on it, they informed me that they had already done 700 plus dollars worth of work. So, if they stopped, I would still have to pay that and my car would still not work. I could not afford this. But they assured me that the good news is that it passed the block test and the head gasket was fine. It had been tested several times. Since that was okay, my car would work for years after this repair.Having already been out of work for days without my car, I arranged to borrow money from my mother to cover the repairs, so I could get back to work. When I spoke with the mechanic to authorize the repairs, they listed a long list of everything that is needed to be done. It was a very long list. When they were done, I told them, I understand it needs quite a bit of work, but my only concern is the end result. I then asked them, If my car is only worth 4000 dollars, and I put 3020 dollars into it, when it is done, will it no longer overheat, will it be drivable, and will the heater work? The mechanic I spoke to (KJ **) said yes and continued to sell me on the repairs and what a good idea it was to do. I then asked the exact same question, just to be sure (I was planning for the worst) and got the same yes answer.The car was in the shop for a few days. The turn around was quite quick for the huge list of things that needed to be done (according to them). I called to check on it daily. I was never warned about any other problems. They told me on Saturday when I called that it was done, although I never received a call. And it was the end of the day when I tried calling. Im not even sure if they were open on a Saturday. And they told me that I had to come get it immediately. Well, it started out as him being pushy and encouraging me to come get it right then. But he eventually turned in to being flat out. He told me I had to pick it up because they did not have room on the lot for it.Regardless of if it was a rush job, a mistake on their part, or flat out fraud, I was sold an end result I did not get. When my girlfriend went to pick up the car to go to work (her work is approximately 1.5 miles from the auto mechanics shop), she was told that it was all fixed (just as I was on the phone). But she was told to keep an eye on it just in case and if it overheats to bring it back. She did not make it to work before it started overheating, not a mile and a half. Our house is only about a half mile away from her work (basically in between the two). So luckily, she was able to make it home after work. She told me it had gotten over half way to the red overheating in that short of a distance. So, the first thing I did the next day was to take it for a test drive (starting out fresh while it was still cold).It overheated off the charts within 10 blocks, red-line overheating. I immediately called the mechanic while letting the car cool down. It was the same guy who had sold me on the repairs (KJ **) and also the same guy that rushed it out the door. When I told him it was overheating, he sounded like he was trying to sound surprised. He was not sincere at all, very forced. He said, Oh really, thats weird. Then, he told me to let it cool down, take it back, and they would take care of it, and that they must have missed something. He said, You know, sometime things get overlooked. Being in a technical trade, I told him I understood (which I did, things happen). I asked him specifically: I have no money left. I just gave you guys 3000 dollars. I do not have. This will not cost me anything correct? He said yes. Once again, I repeated myself and made him repeat the same affirmative answer. I always cover my bases when there is a large amount of money on the line.The car was with them for several days, and I did not hear a word. They did not call me once. I kept calling. All KJ ** would tell me was that they were running a block test to see if it passed. He told me it passed one day, then it failed the next, and back and forth on 4 separate occasions. He said: It failed hot, so were going to let it cool down over night and test it again in the morning. It failed cold so were letting it run. Its been running for hours so it must be fixed (which is obviously a flat out lie, since it could not make it 10 blocks). It passed hot, and so on, going back and forth. He gave me no real answers and becoming less and less honest. This is the test they guaranteed me my car had passed initially before all of these repairs. And this was the whole reason it would be worth it to put $3020 into my 2000 Buick that is only worth $4000 or so.After four or five days total, KJ ** put me on hold for the first time. Then, someone named Nick (who refused to give me his last name when I called) got on the phone. He started listing off the things that needed to be repaired. I said, Thats great, but this is obviously not going to cost me anything extra right? He told me that since it failed the block test, it needed x done (head gasket I believe, along with some other things). And he told me that since that was not what they did initially, it would not be under warranty. Then, he started listing off things that were $400 to $500 a piece, which is where I cut him off. My response was (expletive deleted): Are you ** kidding me? You sell me on a 3000 dollar repair, guarantee me that the thing that is now broken is not broken and that’s the good news. You guarantee me an end result of a working car. But as soon as it drives off the lot, it cannot drive a mile. In addition to that, it broke in your possession due to being rushed or bad repair work, misdiagnosed, or whatever. Now you want more money?!I was obviously quite upset. He kept telling me the same not our problem type responses (that is not an actual quote, however everything else in this report is almost word for word). I told him I was going to call my lawyer. And I told them that I expect them to provide the service they charged me 3000 dollars for, and that was a working car. I told him I would call him back the next day. I immediately looked up everything I would need should they not honor the service they charged me for: this website (the BBB), the State Attorney General, King 5 news Scam Watch series, etc. I also found around 50 reviews online from other unhappy customers that claimed they had done the same thing to them (overcharged etc). Most of them were oil changes that ended up being hundreds. But a few of them were 2000 to 3000 dollar charges that were in the same or similar situations I was, except most of them at least had a working car to show for it!When I called the next day, the uncooperative Nick picked up the phone. I told him he had a day to think about the situation, and asked him if he had decided to do right by his customer. He continued the same not our problem responses. At that point is when I informed him I had legal counsel and that I would be filing with the BBB, State Attorney General, the credit card company, and have them featured on the news. I also told him that I would be taking him to court if they refused to provide the service that they had charged me for. He said, Lets go to court.One thing I find interesting is that when I was referring to my and KJ **s earlier conversation, he said yea that was me when I was quoting KJ **. He told me that I had talked to him. I never talked to him until they decided to try to get more money out of me. I pay very close attention to that type of thing in these situations. There are only 3 different employees I have ever spoken with there (Nick, Ken and KJ). KJ ** was new to me with this repair job. They dont even sound the same on the phone. KJ ** has a pretty noticeable accent, so this immediately jumped out at me as a complete lie. He was obviously trying to add credibility to his argument. Because if it was him I had been talking to, then he could argue about what had been said, and attempt to twist the end result.So, I am now filing this with you along with every other place I mentioned above. Thank you for your help. I just wanted my car fixed for the $3020 (less would have been better, but I was willing to pay it to have my car back and working). And I gave them countless opportunities to finish the job for the agreed upon price, all of which they refused. So now I am asking for my money back. I have been unable to work 2 weeks now due to being lied to, defrauded, sold a scam, and ripped off. I am an on-site computer technician and have to be able to get to a job site within 30 minutes, which is almost impossible in Seattle on public transit. Thank you for your assistance.

I love this car! Its safe, a clean/solid ride with low maintenance. Takes a synthetic oil and doesnt need to be changed but every 7500 miles. Its a little slow picking up speed, but its pretty good on gas. Nice starter car or one for the pre-retirement stage of ones life.

The vehicle was approaching 95,000 km and I wanted to replace the spark plugs. I usually do this myself. I determined that the motor required rotation to access the rear plugs. I disconnect the motor mounts and crank over the motor with a crowbar. I spent $350.00 dollars for 6 spark plugs qualified my next vehicle to be rear wheel drive with the motor placed in the position that Jesus Christ intended motors to be. Probably a Chrysler 300 and GM can kiss my ***. They lost a lifelong customer.

I purchased a 2010 Buick Enclave CXL. This car is the most unreliable car I have ever owned by FAR. The steering column has been replaced twice, the car has leaked water into the passengers side cabin, and then the car leaked water again due to the sunroof rails and caused my Bose amplifier ($1000 to replace) to burn up. Today the wave plate for the transmission is gone ($3500) replacement. Apparently the wave plate is a consistent issue with any of the GM products but they have refused a recall. Also, the air conditioner will now blow in all vents except for the front blowers. Apparently an evaporator issue. I will never purchase a GM product again. It doesnt matter how beautiful a car is if you cant drive it because it is always in for repair. The scary and irresponsible fact is that the steering column and wave plate issues are very dangerous for the families driving the car. GM should take responsibility for their faulty parts and recall both. I contacted three different people at GM to discuss the steering column issue and they stated that because I didnt purchase the vehicle brand new that they wouldnt assist me. The car had 68000 miles on it when I bought it. I contacted them with 69,000 miles.

I own a 2009 Buick Lucerne and never had a problem with it. I have a friend with a 755i BMW and I would not trade even. I think that Buick has deserted a loyal following by deciding not to produce the Lucerne any longer. I also have a 2005 LeSabre, which I have never had a major problem with. Buick was so busy pushing the Lacrosse that the Lucerne was forgotten. The Lacrosse will never be the car that the Lucerne is. The next car that Ill buy will probably be a Chrysler 300.