From the Nissan CEO to Customer Service are all Heartless SOBS. These Bastards refused to cancel my Nissan Lease after 9 months into a 3 year Lease.Unfortunately, due to Emergency back surgery that went horrifically wrong I am confined to wheelchair cannot stand walk or drive. These unsympathetic Nissan jackasses refused to acknowledge my condition and confirmed doctors reports. This Nissan Dark State Corporate Agenda is (money grubbing). Despicable and don’t give a damn about their customers. Buyer Beware!!!

So I just bought a 2015 Nissan Rogue. I gave it its first bath. I went to flip the wipers up and lo and behold when I did so the wiper hits the hood! I opened hood to see if that was somehow the problem. It was to no avail. So now every time I clean or scrape snow from the windshield and want to lock them upright, I cant. Not without turning on my car, turning it off and hitting the wiper stick twice... I guess, I read this in a forum. I have yet to see if it works and even so quite annoying. Also difficult to do when its locked up in ice and snow. So beware snow dwelling Rouge owners!

I have been trying to make my monthly payment my Visa card. Apparently, the third party vendor that Nissan uses for collection DOES NOT accept a credit card as a method of payment in California, New York, Connecticut and other states. Why is Nissan using this Mickey Mouse third party vendor for collecting payments? Now my credit will be affected because of non-payment??? I am trying to make my payment but Nissan/BillMatrix will not accept my payment because BillMatrix does not accept credit cards in California! I have look through the papers I signed when I bought my Altima Coupe. Nowhere in the paperwork does it indicate that I cannot use a credit card to make a payment! Now whats wrong with that?

My daughter purchased a 2013 NISSAN SENTRA in November of 2013. In May of 2014, out of nowhere, the car transmission started slipping after 10,000 miles. She immediately took it to her dealership and they proceeded to diagnose the problem. I was advised that there have been some problems with the CVT transmissions, but they were working on them. Once sending proper testing documents to Nissan, the dealership replaced the transmission. It is a major concern of ours that the same year transmission was put back in the car, after being advised that once the transmission is replaced there were very few problems with them.I thought that since Nissan was confident in their product, that there wouldnt be any reservation in extending the new transmission warranty. Not so. Unfortunately, she will be losing 10,000 miles on the transmission warranty as it will run at the same time as the whole power train warranty, 60,000 miles or six years. Maybe they arent so confident in their product after all, nor am I!!!! Will not be recommending Nissan to future buyers.

Leased new Infiniti QX70 in 2017. Never missed a payment, or late. Reported as 30-day late to credit bureau 2 months before lease ended because the local sales tax had changed from 6% to 7%, and even though I made the payment, I was $5.38 short. Never knew the rate changed! I am paperless, and make automatic payments. Why would I imagine that my payment would change when I entered into a contract for a specified amount for 36 months? I have leased/owned 4 Infiniti vehicles (QX4, G35, EX35, and QX70) for more than 25 years, and only now have I ever had any issues. Their answer: TOO BAD. My response: Never will I lease/buy another Nissan or Infiniti. And will steer any I know away.

I came across the mission of your company on your website. Since months I have serious and justified doubts on this mission. Let me explain: My Nissan Trail (1 year old - warranty) that I bought last year in January 2016 in Windhoek, Namibia has been under repair since 27 August 2016 until today (!) after an engine jamming. A long story of promises by the local Nissan dealer has been culminating in a statement by the dealer last Monday, 6 March 2017: We are sorry the engine has no compression and we have to bring it back to repair to the engine workshop. So I am waiting now for more than 7 months for my car with now not any prediction when it is going to be ready. And if it is could Nissan warrant that it is functioning? Engine repair is not standard anymore in Europe, but is overtaxed to customers in Africa. All this questions and more in detail I addressed in a written complaint to Nissan South Africa with not any answer so far. I hope you can address this mismatch between your mission and my experience as soon as possible. A frustrated customer.

I found the recall and the campaign on the highway safety commissions website for the 2005 Nissan Armada fuel sending units. On 11/7/2014 my husband was driving my 2005 Nissan Armada at 3 AM on the busy 5 Lane Highway in Washington state at 65 mph. My SUV came to a abrupt stop in the middle of the highway. It would not turn over to start. The hazard lights would not come on. The state police put out 15 road flares and still they were both almost hit by three trucks and two cars. My Armada showed I had a quarter of a tank of gas. I had to have my sub towed to Campbell Nelson Nissan dealership in Edmonds Washington. Robert, the service manager called and advised me that the fuel sending unit was bad. It shows I have a quarter of a tank but I was really out of gas. John, the manager told me thats what he suspected was wrong with my SUV. John also advised me that there was a warranty on the fuel sending unit but it was only for 72,000 miles but at the least I feel that I should not get stuck with the bill because I bought the car used and had no clue that they had this issue or that it would almost cause the life of my husband or an innocent state trooper. I feel Nissan should open the recall and extend the warranty for the 2005 Nissan Armada fuel sending units. I know only certain 2005 models were in the campaign and recalled but this is what was wrong with my Armada the same thing Nissan campaign for. I want Nissan to cover the bill. Its an unsafe issue and if you guys do not reopen this recall Nissan is going to get somebody killed. If I have to take it to my Lawyer then so be it.

I purchased a Nissan Rogue in 2014. I absolutely loved my Rogue. Until one day I was driving and the rpms revved up and then started slowing down. My husband had to come follow me home so I didnt get slammed. My Rogue only had 90,000 miles. I called Nissan and was told, Oh you are out of warranty, sorry cant help you. I lost my job and then the bank took my vehicle. It has destroyed me financially. I was told that until people die because of these bad transmissions Nissan will never do anything about it. I will never be able to buy a car again because of this. I am 58 and always had good credit until now.

I leased first a 2011 Nissan Armada then traded it in for a 2013 Armada. That was the biggest mistake I made. The 2011 is a far better SUV. The GPS is no good, it does not record CD and you can only put one CD at a time. There is no touch screen. All these features are on the 2011. I am sorry I traded it in.

I bought this 2015 Nissan Altima Feb. 27th, 2015. It had defects on exterior, signal lamp loose, dashboard bad. 2 weeks later the sway bar fell from underneath. I duct taped it up. Called Reidsville Nissan. Corrected. Now after 1700 miles and 3 months later the radiator went out. New one installed by Nissan store. They drove it and called me. Said it needed a new motor. Really, after 1700 miles. Called consumer affairs and after 2 weeks they said Nissan would not buy back or substitute for collateral. Very unhappy with this decision and have had an account with Nissan 4 years. I feel as if a substitute for collateral would have been good. Now I will be trying to trade for a car. I do feel safe in today. Today I go pick up my new motor Nissan and not happy at all.

Nissan is one of the best vehicles I have ever owned and just recently bought another one like it because I loved the first one so much. It is a Nissan king cab with lots of room. I got it for a fairly decent price and I was lucky to find it. It was just sitting on the lot and it took some haggling to get the dealer to come down where I could afford it. It has everything I need. It could use more technology but that would be distracting. It is a great little truck and will be for a while.

I am a very unhappy customer after purchasing a New 2016 Nissan Rogue. I have a claim into Nissan Consumer Affair. My brand new vehicle is sitting at the car dealer where I purchased my car, with a loud front end knocking noise. After being a Nissan consumer with a Nissan Altima never had a problem, always paid my car payment on time, and this is how I get treated as a customer. VERY HAPPY CUSTOMER.

I gave my car for the service which supposed to be under warranty. Initial phone from customer service asking for $300 and later on final bill more than $500!!! For flushing the fuel path!!! The labor rate was $135.0 per hour and calculated for 3 hours. Most of the service person I encounter as novice apprentice!!! And the topping was the annoying service manager (Mike) seems that he was hand picked from. I believe the Nissan business in North Vancouver is very dull and slow and the service manager wants to make money but its a rip off.

I bought a 2018 Altima with 40000 mi on it. Just rolled 87000mi and the CVT (transmission) failed. Spoke with Nissan consumer affairs and after they acknowledged issues with the CVT in specified models including Altimas they refused to even partially offset the cost 4000.00 to replace the CVT due to it exceeding the 60000mi warranty.. BUY AMERICAN. At least then you have the protection of a 100000mi warranty...

Nissan complaint: Where do I begin, well let me start by saying the car buying experience was amazing and the sales representative was amazing. Fast forward 71 days and the nightmare begins. So I bought a brand new 2021 Nissan Rogue in January and of course it was still cold. However as it warmed up and I needed to use the AC I realized the drivers vents would blow warm or room temperature air while the passenger side would be freezing cold even when set to the exact same temperature. I called Jack Ingram Nissan in Montgomery Alabama where I purchased my car and advised them of the issue. They set an appointment for the following week for me to bring the car in to be fixed, or so I thought. When I dropped my car off I was told even though I brought in an SUV they would only be able to put me in an Altima, though I was disappointed I went with it. To my surprise when I reached the vehicle I was to use it was filthy! Being that we are still in the midst of a pandemic I went back in and refused to take that vehicle. They then Provided me with another Altima. The next day I called 3 or 4 times to see what had been done to fix my car. Finally around 3 pm I received a call saying they could not detect any issue and that I could come and pick my car up. I was told that the temperature shown was not per vent, but the temperature in the entire car. This didnt seem accurate because one of the selling points was the dual climate control, but it was a Friday and due to the size of my family I couldnt afford to be in the loaner car any longer. So I went and picked up my car... I tried to chalk it up to maybe the car didnt do for them what it had been doing with me. When I pulled out of the dealership to head home, the drivers side was blowing heat to the point that I began to sweat. I made a U-turn and went back to the dealership and demanded to speak with someone to show them what was happening and see another vehicle like mine do the same. After waiting 15 minutes, the representative came out and witnessed exactly what I was referring to and to my surprise he seemed surprised which makes me feel like my car hadnt even been looked at in the 2 days it had been there. We then sat in another Rogue to see if this is indeed normal and what do you know the other car did NOT have the same issue proving that this is not normal for this make and model. They sent another representative out who appeared to be a manager and he proceeded to insult my intelligence by insisting it was operating as it should. I told them both that I was not satisfied and I would like it fixed. His solution was for me to turn my driver temp down and passenger temp up which made both sides blow the same temperature. I advised them that that was only a bandage not a solution. I bought a new car and I expected it to operate as it should. The representative then offered to reopen the ticket and assured me that he would be reaching out to me with a solution by Wednesday. WELL TODAY IS THURSDAY! No word from Jack Ingram. I called Nissan yesterday evening and filed a consumer complaint, the rep called today and said that Jack Ingram would be calling me within the hour to set up a time for my car to be reevaluated. That was 4 hours ago. At this point I dont know what to do, but I do know that I will never do business with Nissan and definitely not with Jack Ingram if they do not resolve this matter! On a lighter note the sales team there is amazing and after speaking with the sales manager. I will hopefully be able to have a SUV as a loaner whenever the service team can get it together and FIX MY CAR!

No responsibility for a defected paint job because it was contracted out according to the Nissan North America rep that just called me back. This is sad and I will make sure I put this in as many places possible to be visible to your other consumers. In short, I bought a Black 2015 Nissan Altima less than 5 months ago. I have THOUSANDS of light scratches all over the car. It seems just looking at it scratches it. Its clearly a defect in the clear coat and or paint. The service manager at Nissan agreed it does not seem normal and the rep from Nissan North America would not clearly admit the same but did say I was an advocate for you to help but the decision was made not to do anything because its not a warranty coverage and its contracted out. So what. Nissan needs to take some responsibility. I owned a 2010 Black Chevy Cobalt for over 4 years and had way less paint damage when I traded it in 5 months ago. Obviously something is wrong with the paint or clear coat. I have tried taking better care of the Altima than I did my Cobalt. Rightfully so because its about twice the price. Nissan you made a great car and I love it.

After contracting for a 2016 Nissan NV200 in April, my husband was taken critically ill within two weeks prior to the vehicle being delivered. Although I know Bob Bell had no legal obligation to assist me, I contacted the GM and requested the deal be voided, as I no longer had the financial position to pay for the vehicle. I also contacted Nissan Motor Corporation. I received no consideration or assistance from either the dealer or Nissan Corporation. Although I was a repeat customer, and a member of the Baltimore, MD community - I was told the deal could not be reversed, even though I had not taken delivery of the van. I offered to have Bob Bell keep my trade in - which was for sale through their used car inventory with no refund to me - as my contribution to the situation, in addition to providing another $2,000.00 to avoid any dealer loss. Nothing. I can only assume I had so overpaid for the van that even before delivery, my trade in profit and an additional $2,000 was still too little for Bob Bell to make on a non-sale. Both Nissan Corporation and Bob Bell Nissan in Baltimore should rethink their commitment to the buying community that has made them successful.

It was Friday July 3rd 2015 we and just arrived back home and it was storming and rain and my father had put the vehicle in park and then had said he was going to fix the gutter and I had went to go hold the ladder so my father wouldnt fall and he had asked me to go get the drill and returned back outside and my father and I had heard someone screaming and went to go see who it was and it was my mother. She was on the ground and couldnt get up. She said she had reached to go turn the truck off and was in the truck. Went to get out and the door had knocked her down and all of a sudden the vehicle ran over me. Now Im in a wheelchair And I have severe bruising and 8 inch cut behind my left leg and will be like this for at least two months. And then maybe have to have surgery on leg and foot. My truck is under a recall, a 2005 Armada Nissan... Please call me ASAP **.

Not Happy at all that I paid so much money for this 2013 Altima V6 3.5 SL piece of crap. Nissan knowingly sold these defective transmissions and wont even acknowledge the problem let alone fix it. The whole car shudders badly when the lockup torque converter locks up to make a solid connection between tranny and engine. Make for about the worst driving experience you can Imagine. Will NEVER consider another Nissan if they dont come up with a fix.

My dad bought me my first car back in 2016. It was a pre-owned 2012 Versa straight from the dealership with about 60K miles. For the first two years it was great. In fact the best thing this car can offer is the fuel economy. But would I recommend it? NO. The car is extremely light, the doors sound like cheap hollow metal, doesnt even come with sun visor mirrors for Petes sake. You WILL feel unsafe in this car. Fast forward to 90K miles and the car started showing problems accelerating, the air conditioning would blow hot air EVERY 3-4 months (have gotten it fixed about 5 times now). Now that Im on about 103K miles the front dash starts violently rattling when parked, and the worst part, I cannot go faster than 60MPH without the car wobbling side to side and feeling as if the wheels are going to pop off. Since as long as I can remember getting the car it has always has the check engine light on AND the tire pressure light (despite inspecting, rotating and replacing tires, it just comes back on) and the check engine does go away after a service and then lights up immediately after. So, Nissan, IS THERE A RECALL OR WHAT! There have been lawsuits and a class action settlement open for CVT transmission problems, yet when I went TODAY to the dealership they said they dont have an open recall and I would have to pay it all out of pocket then handle it with the company for reimbursement or possibly an offer to get the car back. How about no? I will not be paying $5,000 to then SEE if Nissan will deal with the issue. The car isnt even worth 5 grand!!!

Aug of 2012, I returned a used Nissan Altima that was running terribly to Planet Nissan located in Las Vegas, NV, after having purchased it under 1 year prior. The sales ** thought it would be best to do a trade, the Altima for the Maxima. During the transaction Planet Nissans employee (**) added the best warranty that Nissan sales to my contract. He was slick, he had me sign my original contract that had a smaller warranty but claimed there were errors and printed a second contract with the added hidden PLUS Warranty.Unknowing I signed the contract, but when I noticed, I made several complaints to Planet Nissan, Nissan Financial and Consumer Affairs. I was at a local 24 Hour Fitness jacuzzi venting to a stranger about the treatment I had been receiving. Turns out he was Planet Nissans General Manager. Who also refused to touch this matter. I had no luck resolving this matter therefore I decided to shut up about it. After all it is the best warranty a person could have right? No! Recently, my engine crashed in this 2012 Nissan Maxima at 56k miles. I immediately took the vehicle back to Planet Nissan and within a week I was told that the my Manufacturer Warranty and the Extended Plus Warranty would NOT cover the damaged engine.Why? They claimed there was sludge in the engine which Voids the Warranty Agreement immediately. I was asked by the Service Manager ** and the Sales Manager ** to provide proof of oil changed for 2014. I successfully retrieved the documentation from my credit card company to prove that I have kept up with the maintenance on the vehicle. Response: DENIED. This is the easiest Scam you can pull on a working woman like myself as my only fault here was purchasing a Nissan to begin with.I contacted consumer affairs, a representative called me to discuss this matter however, his entire conversation was No, No, No, we cannot help you. Leaving me without any options and refusing to accept my proof of maintenance on the vehicle. So, I asked him to please investigate this case and consider allowing me the opportunity to have a second opinion as I felt that Planet Nissan was jumping the gun here. Apparently they logged it in Nissans system prohibiting me from EVER having the engine fixed under either the manufacturer warranty or the extended plus warranty.The consumer affairs agent made it real clear to me that no matter where I go in America. The engine will Not Ever be covered, therefore there was nothing Nissan could do nor did he care to take a look at any evidence I had to support the previous maintenance on the vehicle. He made it real clear that he was supportive of Planet Nissans decision without any proof therefore, I was on my own. I took the vehicle to United Nissan in Las Vegas for a second opinion as the Check Engine light is generating these codes: CYL 4 Misfire, CYL 6 Misfire, TW Catalyst System B1, and TW Catalyst System B2. Within 24 hours I received a call back from the service agent ** who explained that the claim was DENIED. He explained that although the technician saw no sludge in the engine that Planet Nissan had reported such and therefore the claim was DENIED. I explained that I needed a second opinion as my car received maintenance regularly and I had proof. He explained that he could not help me and asked me to return the rental car as soon as possible.A day after returning the rental car I realized that I had left my duffel bag full of personal belongings in the trunk and a handicap placard in the rental car provided to me while the Maxima was in Service. Immediately I contacted United Nissan and was told to come and pick up my belongings that they had retrieved it from the rental vehicle. Today March 19, 2015 I went to United Nissan to retrieve my belongings, it was explained to me by ** that it will cost me a total of 12K to replace the engine in the Maxima, My handicapped placard was stolen and my duffel bag of belongings was ramshacked. Im so disappointed in my treatment at Nissan, overall Im disgusted. I dont even expect a resolution from here. Im stuck with a 2012 Nissan Maxima with a bad engine and a $700 car payment. This is pitiful.

For the last 2 years or so my 2015 Nissan Rogue SV has not been sensing my key fob when its in the vehicle. It happens with both of the key fobs. This occurs intermittently but more often than not. The vehicle has more than 36000 miles so now its out of warranty. I cannot be the only owner complaining of this issue. Sometimes it takes me 10 minutes or so just to start my car because the vehicle thinks I dont have the key fob with me.

Music and satnav repeatedly keep freezing and als system reboot - I have noticed over the last few months my juke sound and navigation console has been doing the above quite frequently and this is very annoying. I have not added any aux items and was hoping Nissan would have come out with a patch / updated software to fix this glitch, but although there are literally in the hundreds on media including social media, Nissan have not mentioned this or say they have got a patch or even working on it, pray tell me why.

I was involved in a serious accident which totaled my 2017 Murano (not my fault). I was injured, however, I notified the insurance company and GAP immediately. The insurance company totaled the Murano (which I knew they would). I notified Nissan financial within a few days and shut off auto pay. Within a few weeks I had to replace my car (went with Subaru this time, its much safer). Nissan received the check from the insurance company for $21000 about 3 weeks after the accident, Nissan is filing the GAP claim. However, Since they have not received the GAP payment within 30 days after I stopped payments on the Murano, Nissan finance hit my credit for late payment (even though they received $21000 from my insurance company before the 30 days late).Since I needed to replace Murano and I knew insurance and GAP would pay it off. Nissan does not care about circumstances (injured, needed a new car, etc...). They will not wait for the GAP payment. I made every payment on time until the accident happened. Nissan ruined my credit. Im still under Drs care and have not been cleared to go back to work, but Nissan does not care. All they have to do is put the late payment on the back end of the loan, but they wont do that. Shame on you Nissan, ethics are not your strong point.

I filed complaints with Bakersfield Nissan, Dept. of Consumer Affairs and Better Business to no avail. Then I filed the complaint with Nissan. Last February I purchased a 2006 (used) Nissan Murano which had 33,660 on the odometer. I had a hard time getting credit due to a 3-year divorce action, which messed up my credit. Bakersfield Nissan ended up making paper work for three different credit agencies. With this voluminous amount of paper work, I didnt read everything.When I purchased the car, I was not informed there wasnt any warranty on it. I should have been told this and offered an extended warranty. The sales manager tried to tell me it was my responsibility and I told him (cant say it) in no kind words. I worked as Office Manager-Accountant for 4 dealerships back in Rhode Island, one being an AMC-Datsun-Peugeot dealership in Provided operated by the Gabrolowitze brothers back in the late 60s.While going over the car with the salesman I pointed out several items that had to be fixed, including a dent below rear tail light, missing tire caps, dent on rear aluminum panel below trunk, loose visor (drivers side), etc. I told him Id wait; bring it in after a few weeks in case of something else was wrong. When I returned, the salesman wasnt there, so I brought it to repair shop. They gave me a bill for $2,000.00 and I left in a huff. Before a couple weeks I noticed oil leaked on my driveway and thought it was the transmission. I was informed by the service manager that the power steering ($800.00) was leaking and needed to be replaced. The visor cost was $400.00. They were only going to repair the damage at the paint shop. After much complaining, they fixed the visor but that was it. You should have copy of my December 7th letter complaining about all this.I ended up paying $400.00 for something else as the power steering element was okay. Then the alternator went and I had that repaired for another $410.00. I can see that nothing was done to prep this car for sale. I brought it to EZ Lube for an oil change ($40.00); American Tire (4 Michelin tires) at $813.00. I know this would be my obligation, but mileage was only 54,284. To ensure tires would last, I had front end alignment at Pep Boys ($75.00).I told people at Nissan I would never set foot in their establishment again and have not been a good ambassador for Nissan. They kept sending me service reminders. So Id call and told them to remove my name from their customers. I am almost 80 and have had many cars in my life but not a Nissan. In the late 60s I purchased a Datsun, 210Z for my daughter. Most of the vehicles I purchased were Fords. Also, Chevys, VWs and Toyotas.Going back to the contract, when I wasnt offered an extended warranty they charged me $695.00 for GAP insurance which I didnt want. This money could have been used for a warranty. I cancelled it before the 90 days and received a refund. Also, after all the complaints I filed, the sales manager offered me an extended warranty $100.00 over his cost to which I declined and told him it was too late and should have occurred in February when I could have had it included on my contract. I found the salesmans card: Alex **, a Filipino friend of a friend of mine.

Bad gas mileage. Never got more than 23.5 MPM on my 2014 Juke.

Most horrible experience I’ve ever had buying a car. The dealership wasn’t the best to deal with but the fact that Nissan itself is selling cars that it is knowingly putting out there that the transmissions aren’t going to work or last for even the life of a loan is absolutely pathetic as the transmission has now went out in my 2016 Nissan Sentra and I still owe over 15,000 on the car. I have no warranties to help me. It’s not part of the lemon law. Why? I don’t know. It’s built the same year those transmissions where nobody can explain to me why it’s not part of the lemon law and what makes it even worse Is one we were being sold the car. That’s all they sold was the transmission and how this new transmission was going to revolutionize the industry. I wouldn’t fill that shift, my fuel economy would go up etc. etc. and from day one it’s been nothing but a nightmare. The dealership nor Nissan has been willing to help me. I had previously owned Nissan’s and got 300,000 miles out of them that’s why I came back to you guys after this purchase. I will never even look at another Nissan again regardless of maker model.

We leased this vehicle and it was nothing but trouble. We would go on business trips and returning to car, it wouldnt start. The battery was ok but we couldnt figure out what to do. This happened many many times and was told by the dealer they couldnt figure out what was wrong. At one point the radio would come on blasting and there was nothing we could do to turn it down or off. Nissan did replace the radio but it ended up not being the trouble with the car stalling. This was not reliable and we ended up having to return it early from our lease agreement because it was a LEMON!!!

Driver airbag out on my Vehicle at approximately 75K + Miles - I called Nissan Consumer affairs after shelling out 1500.00 almost for a defective airbag on this car and they would not help us with the issue. I had to seriously take a loan to pay for this. Not to mention that this should not be happening at this mileage. I should also mention that we have had to take this car in for the Seat to be fixed and the seat belts on more than one occasion. Looks like this will be our last experience with EVER owning a NISSAN! I am very unhappy at this point and wanted to warn others if you buy a NISSAN make sure you buy extended warranties because you will be out a lot of money.

Dont Buy A Nissan Vehicle From My Local Dealership. I will only provide one star as there is no Zero that I can provide as a rating. Purchased three Nissan Vehicles from our local dealership. 1st was a 2012 Frontier (SL). Fully certified with less than 6,000 miles in 2015. The following issue came to light AFTER I purchased the truck. Both front and rear bumpers had to be replaced due to damage from the sale person who we found out drove the truck to pull his boat. He off set the bumpers and caused the braces to be pulled down causing the bumpers to pull away from the frame. The brakes were replaced twice at a cost of $680 each time. The initial brake repair was not proper repaired as the dealership used third party parts. Actually told me that and then claim they were Nissan parts - but had faults. Cost me two brake jobs and complete bumper replacements and the story is just starting. When I felt unsafe in the vehicle I was going to sell it back to Nissan. That is when the adjuster informed me that the right side fender has been damaged and repaired. Also the front glass had been replace incorrectly. None of this was on the CARFAX, nor reported to me at the time of sale. Now my wife has a 2017 Nissan Rogue. The vehicle has portions of the front bumper pulling away from the body. The dealership informed me that my wife must have hit a parking block and dragged the frame over the block which has caused damage to the underside of the car. My wife may drive her car less than 3000 a year and SHE did it. No I think when they were preparing the car was sell they hit the lifting rack and caused the damage. The foot lift door doesnt work. No problem the dealership will tell you as they really never work correctly. NICE!I have a 2015 Frontier from the same dealership. I just purchased the vehicle less than one month ago as I need to have a truck. Stupid me - thinking that everything would go well. Fooled me again! Yesterday the truck would not start leaving me well out of my local area. When we tried to replace the battery I found that wires and the battery were so corroded that it needed to replace the wiring and the battery. That was a great cost of funds. What does the 100 point inspect include? So I have been a fool for the third times. This is my fault. But I want everyone to know that you need to find a solid dealership that respect you and values your business.

On March 12, 2012, I went to pickup my newly leased Nissan and found out that the plates on the lease car I was turning in could not be transferred to the new car because the registration had been canceled on 12/30/11 without my knowledge or permission. I had to pay for new plates. I called Nissan Motor Acceptance Corp (NMAC) and was told they knew nothing about my registration being canceled nor did my insurance company. After contacting RMV several times, I found out that my registration had been canceled online. They also told me that my plates had been returned. However, my plates were still on my car when I went to the dealership on March 12. How could they have been returned? I have also continued to pay my lease note and insurance on the car during the past three months without any knowledge of registration cancellation. I spoke with the assistant registrar of RMV in Massachusetts today, 3/15/12, and she told me that the IT department at RMV found that it had been canceled via email by a Loida ** from the Tax and Registration Department at NMAC on 12/30/11. This morning I called NMAC and they told me they now have a note regarding my cancellation that was posted on March 13th. However, they previously had no record and knew nothing about the cancellation and told me they have nothing to do with cancellation and to call the RMV. Now, the story has changed. I drove around for three months with a registration certificate in my car, which I didnt even know was invalid or cancelled. What if I had been in a serious accident? I am also required to pay excise taxes in Massachusetts. I received a letter from Nissan in December that they would be including it in my lease bill in the upcoming months as they usually do. I contacted the City of Cambridge, Massachusetts on 3/12/12 and found that they had not received notification to send Nissan a bill from the RMV, which indicated that something occurred like my registration being canceled. Now, I am afraid that this would happen anytime and frequently. I would then have to pay for new registration, new plates and explain and prove to RMV that it’s not me and why its being canceled. This is a major problem for me. I have contacted the governors office, Attorney General, RMV and Nissan looking for help. I need assistance.

I recently purchased a 2011 Nissan Rogue, on August 26th at Concordville Nissan in Pennsylvania. At first, it seemed as though I purchased a very good vehicle. It was a certified car, the mileage was reasonable, it had only one owner and it looked great. This praise quickly turned into a nightmare. During the test drive the passenger side windshield was covered by the cars feature list and certified sticker, covering the small crack I noticed the next day. I called Concordville and informed my salesman (Pat) about the crack and he told me to bring it in to be fixed. I wasnt able to do that then because I was going away to New York and then to Baltimore.On both of my trips I noticed the front wheels were swaying slightly, gliding to the left or to the right. On my return, I immediately contacted the service department (Sept. 11) about this new concern. After the car was inspected (Sept. 14), the Service Advisor (Darren **) informed me that there is a crack in the right side axle. WOW! I tried to shun the idea of what could have happen if the axle would have broken with my family and me driving that car while on vacation. Even though, the problem was fixed the same day, I am now worried about what new problem will arise. I no longer enjoy driving this car in fear of what other unknown defect will surface. On the same day the car was being repaired, I spoke with the Sales Manager (Ryan **) about my issues, explaining the entire situation. He seemed concerned about my frustration and even said he would confer with the Service Manager (Mark) about getting me into a different car. After, I asked if that was an option. No promise was guaranteed. As I returned to pick up the Rogue I requested to speak with Ryan **, he was unavailable, but Ryan ** was. So, I explained to situation again and again talking about getting a different car. He said he would look into it. This was around 3:30 pm. After waiting around for about two hours a salesman name Mark approached me and asked if I was being helped. I told him I was waiting on Ryan **. Mark went to the counter where Ryan ** was, talked to him a little and came back over and said who is helping you again? Then Pat, the salesman who sold me the car came over and asked me was my car still being repaired? No, I replied. Now getting angry because, not only was I forgotten about, no one seemed to know what Im talking about. I explained my situation once again.After 3 hours I was finally called over to the counter where now both Ryans are. Theyre telling me that: (1.) the axle wasnt cracked. The problem was with the ball bearings, but I have an invoice explaining the issue was the right front drive shaft. (2.) I can get into another certified car, a 2012 Morano that is going to cost me $645 a month with a $4000 down payment. I left the dealership very confused and upset. I just want to express how disappointed and frustrated I am with this whole process, from the issues with the car to the poor customer service. Now I see why they wouldnt show me any other car. I will never purchase another nor, will I recommend any of my family, friends or co-workers to purchase a Nissan Certified Car. I am also filing a consumer complaint with the Attorney General office in my state.

There is a manufacturers defect with certain 2009 Nissan models. Nissan is aware of the issue, but we are being forced to pay for the repair. The cost of the repair will be 1100 dollars, not including what we paid to have the car towed to the dealership. Again, this is not due to normal wear and tear. Our car was in perfectly good condition until the moment it simply stopped working. When I contacted Nissan Consumer Affairs to report the problem, I was also made aware that the reason we never heard of the problem was that they had the previous owner, Michael something, listed rather than us. So the mailing may have gone to him, not us. We purchased the car from Nissan of Woburn as a Certified Pre-Owned vehicle. How is that possible?By the time I spoke with the second individual from Nissan, our information was updated and she claimed Nissan cannot guarantee that recall information is mailed to the correct owner. What?? Hopefully someone who might have a life threatening recall issue doesnt miss that mailing, huh, Nissan? I certainly receive plenty of junk mail from Nissan that seems to arrive without delay.Nissan is aware of this MANUFACTURERS DEFECT and the woman I spoke with, in a condescending and apathetic manner, said they will not pay for the repair despite it not being due to normal wear and tear and that there is nothing they can do at this time. Consumer beware. This demonstrates a lack of integrity in their car making as well as their responsibility to the consumer.

I lease a Nissan rouge on February 2015. From very first month I had different issues. Nissan Canada and my dealership know about it. My concerns are: 1. Electronic problem with Nissan Rouge, My previous Nissan ride off for electrical issue. 2. My 2015 Nissan Rouge: Feb 23-15: Not enough hot air flow from floor vent. (Alta Nissan). Mar 13-15: replace: TC10AA heater and AC control. (Avenue Nissan). May 19-15: tail gate open by itself while city driving -- navigation froze. (Police close the road and let me to collect my clothes from the road). Jun 27-15: tail gate bar not close. Sep17-15: tailing door opens while driving -- invalid key -- navi screen freeze. October13-15: Invalid Key Id -- navi screen freeze. (Pictures and Video sent to Alta Nissan and Nissan Canada). October 31-15: Tail gate opened while driving and cause damages. I was told they can find the issue so I have to pay for damage! I even didnt received a copy of report.3. Terrible customer service. You lease the car you need to have it no matter what. Car has a safety issue? Too bad.

I actually want to give you guys no stars! I went into Stadium Nissan in the city of Orange, California to buy my first car. I am a hardworking teenager who works 13-14 hours a day, lives on a month to month rent by myself because I have no parents. I also had to forfeit my scholarship to college because I had to make ends meet by myself. So as you can see, my daily hours are very important. I took off of work and was scheduled for my appointment for a consultation four days ago. My sales representative had me waiting in the sales office for nine hours. This did not bother me at first because I did get my car at the end of the day. One of the floor managers, Remi, also helped me that day. He said that the bank approved my loan and that I was good to go on a $1,300 downpayment and a $345 monthly on a 2010 used Hyundai Elantra. I paid an insurance fee of $300! So I signed all the papers and I now currently own the car. That same day I drove off with the car, the tire pressure light was on! They didnt even service the car right! My sales rep told me to come back the next day to get that taken care of. So I went the next day and they had me waiting for another four hours just to check one tire! I was late to work again because of this! Then two days later (today), I got a call from Remi and he told me that the bank simply changed their mind and that I needed to bring the car back. I dont have time for these games! Technically, I own this car since that day.

I have been a proud Nissan owner for the past 15 years. Never had any complaints until now. I am an owner of a 2011 Nissan Cube krom edition. No issues at all with my car until today: transmission failure. $4000 to fix it??? And this is after discounts. This is a ripoff. No extended warranty provided for my car because you claim it should work fine. What can I do? Well of course pay you the money since I have no choice. It is sad to say but you will lose a long time customer. I will be sharing my displeasure in social media as well. Thank you Nissan for all these wonderful years, until the transmission fails, then you rip us off.

We purchased a new NV200 within took weeks to have the shelves installed. Then the wrong shelves were installed. There was no roof racks, no sticker. Had to go back to have sticker put on. When I purchased it had 5 miles, picked up it had 137. It has been back in the shop 2 times for multiple days, even weeks for a repair that we are told they have no idea how to fix. I have been trying to contact Nissan Consumer Affairs. Left over 7 messages, only one return call while I was at a DR. so could not answer. This has been a nightmare and would really just appreciate Nissan standing behind their product and helping us out. Check engine light is back on and does not always start but they tell us they cant fix it.

I am a current leaser of a Nissan Murano since November of last year. On June 2011, my automatic payment was withdrawn ahead of time, giving me difficulties with my budget. I spoke with a representative and canceled the automatic payments. On July 3, 2011, I sent a check of $831.93 to cover two months payments. However, for unknown reason check was delayed and I was receiving calls from different representatives everyday. On July 13, I got tired of the calls so I paid by phone and told them if they receive a check, do not cash it. On July 14, they cashed they check with the same amount, making my account go overdraft. On Friday, I spoke to Elvira, she told me I was going get the money back the next day, nothing happened. The next week I called with my complaint but people put me on hold and never came back to the line.I spoke with supervisor Darling and she told me I was gonna have my check the next day. Two days passed-by, nothing happened. I was hungry, with no transportation no money for food or gas and my account was overdraft. I called and spoke with Tamy, Megan, Steven, Carla, Karen, Rick and nobody did anything. I have struggled with no money. For almost two weeks everyday they said tomorrow you will receive a check. I reported to Consumer Affairs, it was useless. After almost 2 weeks I received my refund check, but no check for the overdrafts. The supervisors Rick and Darling, promised me that they will refund me the overdrafts. I checked my bank statement but nothing until now. I keep on calling them, they are never at the office. Representatives told me they gonna contact them and return my phone call and nothing. I am so disappointed at Nissan, this situation has put me on 2 weeks struggle of food, gas and transportation. Representatives of Nissan have ignored my complaints and lied to me, made fun of me with false statement, and put my economy in jeopardy. I will submit my complaint of this horrible action to any Nissan web site and complaints site as well if I do not receive a result.

I recently purchased a used 2013 Nissan Altima a year ago. The transmission just went out. I WILL NEVER RECOMMEND THAT ANY BUY A NISSAN. EVER!!!

I have bought a used, which had 84 months warranty battery and still 5 more years left. I took my car to Nissan service center, Studio City, CA. They told me without the receipt they cant take it under warranty. How horrible this is. This is ridiculous with Nissan and they charged me $160 but outside the battery is just $75. Go hell Nissan, Studio City.

2017 Titan, cannot control the a/c system. Passenger side might blow out 55 degrees and driver side at 90 degrees with the system set at 77. Took my brand new Titan into the dealer 3 times... NO FIX. Useless truck... Cant drive it with a/c putting out 55 degree air.

After exchanging my leased 2005 Nissan Altima for a new leased 2009 Nissan Altima, I was billed over $2,000 for excess damage. After reviewing the inspection report (inspection done by a third party company, without my review or given the chance to correct damages before turning the vehicle), I wrote a letter of dispute to NMAC and sent it registered mail and submitted payment in full for the items I agreed to. NMAC did not respond in writing or by phone to my letter of dispute. After a few months, I began to receive collection letters from an outside collection firm. Again I sent a letter of dispute to NMAC and sent a copy of the dispute for the file to Experian, Equifax and TransUnion credit bureaus. After a few more months I began to notice the adverse credit notations regarding this transaction with each credit bureau report.Once again I requested in a letter to NMAC that they respond to my original dispute and remove the adverse credit information from each credit bureau. After two years, I finally received a response. A demand for payment of the disputed amount and a comment that they viewed my original dispute as frivolous and without merit. After over three years, this adverse credit mark is still showing up and impacting my credit score negatively. I bought out my lease on my current Altima and will never again buy a Nissan product. I also go to great lengths to tell all of my friends and acquaintances to beware of doing business with Nissan and especially NMAC. Nissan may feel that they have won a battle with me for approximately $1,700.00, but I will try to hurt their sales as much as possible through my negative comments to friends and acquaintances. While in graduate business school, I learned that on average, consumers who have good experience with a company share it with one other person. Those who have a bad experience share it with an average of eleven other people. Im beating the average.

I had to have my 2009 370Z towed to the dealership twice. The dealership did not know the cause and the car just started after some testing. They released the car not knowing if it would do it again. 1-2 weeks later, on a Monday morning, the car did not start after my appointment with a client. The dealership, after weeks of review, could not test out or get the car started. In the meantime, I am working with a gal at consumer affairs. I told her what happened, and a week she called back stating they are not accepting the claim as if it were an owner maintenance issue and 3 months out of warranty. As we found, it was an electrical something in the steering column locking the car down as if it were being stolen. This is certainly not an owner maintenance issue and the car was only at about 32,000 miles. This little bit of time did not affect the outcome and certainly not the mileage. The problem is Nissan did not want to stand behind a known problem in other vehicles with the similar theft deterrent systems, but also because of the cost of replacing the whole steering columns - $1,200 plus. Welcome to my first Nissan experience. I will not buy another.

We enjoy our Nissan except that the back door has to be slammed shut or it doesnt close tightly. We like the back and the extension that comes with it. I would like to have more USB outlets though. More leg room in the back may be nice too.

******************************************************************************************************** Published on other sites: https://www.yelp.com/biz/nissan-of-queens-service-ozone-park ********************************************************************************************************I have been taking my 2014 Platinum pathfinder since August 2017 for issues with the vehicle jerking and giving trouble to start. I was told the pulley kit needed to be changed. The following week the suv would not turn on,once it was on the engine light came on. I took the truck to Nissan of Queens , left the truck there for 2 weeks till the transmission came in. When i got my vehicle back i saw my push bar was dented on the passenger side. I took the vehicle back on Monday because it was picked it up while they were closing up so rushing it was not noticed until i got home. The manager Ravi said they were not responsible for the dent. ( My vehicle is always parked in a private driveway and did not have any dents on it) . I called another manager there Sando about 6 times left messages till now i never got a call back. I took my truck back the following week Sept 6th for jerking issues and i saw now they take pictures of each vehicle that goes in for service. They told me they cannot find anything wrong so i contacted consumer affairs. After calling them 3 times i finally got an appt for 10/4/17 . I met with the consumer affairs and as i sat down with him he told me he was only there to discuss the truck. I then realized that the manager Ravi had briefed him on the dent on my truck which occurred on Nissan premises. He told me he would take the truck for a test drive and will let me know what the issues are once he returned. He came back and said he did not experience any issues and he couldnt do anything. I explained to him i spent over $50 K(paid off in 14 mths) on this truck which i only have 3 years now and i was having all the same issues as before. He then told me he would check the fluids after 45 mins he came back and said he found debris in the pan and he would need to order a new transmission. They gave me back my truck 10/4/17 with all the same issues. I left numerous messages for consumer affairs but have not gotten a call back as to when my transmission will be replaced. Now 10/17/17 my daughter got into a accident because when coming to a stop the truck started jerking and hit the vehicle in front of her. I left another message for consumer affairs and awaiting a call back. I am still driving a faulty vehicle and a accident occurred because the the cvt transmission jerking. This will be the 3 rd transmission in 3 mths. Nissan should not be selling vehicles with faulty transmission.

I have had three leased vehicles with NMAC. I am now told that the $500 forgiveness on body damage wont be given because I wont lease again. I also found out that they are charging me $395.00 to return the car (disposition fee). I believe this is not moral or ethical. Attached is my return inspection.

2014 Altima SL V6 - New transmission at 11k still has issues. They will tell you they dont have a problem with transmissions but mine shutters at 20-30 and 57-70, very disappointed in Nissan! Offered to let CEO wife drive it for a week or even a engineer or their vendor who makes transmission! 22k and its a lemon! Also own a 2015 Pathfinder! 1k miles transmission shudders. Now 8k miles and will be trading it in on another brand. 2012 Nissan Altima, purchased new, runs like a new one! 100k miles. 1999 Nissan Altima 96k miles runs great! So if you can see, they have a transmission problem and are only replacing if it sets off a code! So the shudder is a normal feature they should advertise in their commercials. Stay away from brand until they get issues fixed! Im done with Nissan.

I have done business with Nissan Motors for the past 6 years. I recently turned in my Lease for a 2010 Nissan Maxima. After near 45 days, I received a bill for $1600 for excessive wear and tear. I have never seen such a high bill and even when I turned my car to dealership, they mentioned this was one of the cleanest cars they ever got back. When I called Nissan Acceptance, they started saying you should review the contract and should have done a 3rd party inspection before giving the car back. They claim they sent me a letter too... but I never got anything. All I got was phone calls asking me to release another Nissan. I have leased vehicles before and this is the shadiest process. Good luck to Nissan as I will ensure none of my friends will get a Nissan anymore... Awesome customer service... Way to go Nissan...

I am so glad I googled Nissan Finance complaints. I am sorry for your experiences but I dont feel so alone now in dealing with the nightmare that is NMAC. Their zero star online payment processing has created payment reversals when there should never have been one, and me not catching the payments not going through. I love (not) their disclaimer that a confirmation number really, really isnt. Whats the point of it then especially after paying online payment processing fee?The final straw has been once again setting up automatic withdrawal, with email notification all was successful, only to find nothing drawn out of account and a late charge applied. I was totally perplexed. I finally figured out why. Going into the bank information, I found a totally different routing number! They refuse to acknowledge it or credit two late payments because of it. Well, Nissan, guess what? I didnt make that second payment because Id rather go trade the car in, taking yet another hit because of previous over 30 notices you wrongfully put on my credit report, and give the money to another car manufacturer, because this is definitely the last time NMAC gets my business!

Nissan lied to us about the extended service plan. Parts that were listed on the pamphlet they used to sell on the extended service plan were not actually covered under the plan. We have called Nissan Consumer Affairs, they dont care. Some of their representatives tell us the parts are covered, others tell us they arent. One of their representatives told me he would accept that listed parts arent covered, pay for them, and move on. That is what I suggest every Nissan owner should do. Move on to another car maker. Until you can get rid of your Nissan be honest when people ask if you would buy another, tell them no. Tell people you are not happy with Nissan. Explain and give examples to people of what Nissan does wrong. If Nissan wont listen, we must get everyone else to listen to us. Dont buy a Nissan.

I experienced transmission problems with my 2009 Cube which has 70,000 miles on it, Nissan says it has an extended warranty on the transmission of 120,000. Not so! I have broken down 3 times on a major highway after the car will not shift out of high gear after driving 65 to 70 MPH. It then will crawl to a slow dangerous speed. I have paid for 3 $250.00 tows, missed my grandsons graduation and been stranded late at night for Nissan to tell me they can find nothing wrong with the car on their diagnostic machine. THEY REFUSE to recreate the problem on the road as they cannot spare the man power.This is not a safe car and I can no longer drive it and feel safe. Needless to say Nissan is more than willing to put my family in a life threatening position to save a buck! We called Customer Affairs several times and they tried to convince and remind the dealer, Courtesy Nissan of Tampa that the transmission was under warranty. No avail. I found my car in the back lot after they had it for 8 days. They were happy to charge me over three hundred dollars after my second tow to flush the transmission which did nothing. Pretty sure they did nothing to try and help me. Never in the time I owned the car did I get honest service at that dealership. I had tire sensors replaced a few times and gave up because they have never worked and spent many nervous rides thinking I had a flat. I will never buy from Nissan again and I warn others to do the same. They do not care about the safety of their customers.

I purchased a new 2015 Nissan PathFinder in October 2015 and the car currently only has 2300 miles. I took my vehicle to Nissan Montclair for inspection because the airbag light was flashing on the dashboard. Upon inspection, they informed me that the 2 front passenger sensors underneath the seat were broken. They stated that they would not fix the issue unless I pay for repairs since they insist that I caused the damage which is absolutely absurd. The comments on the report state Right front seat damaged due to objects underneath the seat. Attached is an image of the broken sensors and my toddlers plastic snack container which they claimed caused the damage.

I have experienced more incompetence from this dept. than any other customer service center I have ever contacted. It has been 3 months I have been attempting to get them to send my title to the state DMV for registration. I have faxed them documents at least 6 times during this period. I follow-up with the fax to confirm everything was received and it is all in order. I am told all is in order and the request is being processed. A week later I follow-up for status to be told something or other is missing or incorrect. They do not have the courtesy to contact me when they discover the error, they simply throw it out and never inform the customer. I will never buy a Nissan again.

I purchased a 2007 Altima almost 8 years ago from the dealer in our town. Loved the car, and continue to drive it. Our daughter was driving it less than a month ago, and it stalled and quit on her. She called for a tow, and had it towed to a shop who services all of our cars, and have done so for 4-5 years. They called and said it was the transmission. Not aware of the extended 10 year and 120K miles CVT, I told the shop to replace the transmission, for a cost of $3800.00. Received the car a week later. I called Nissan consumer affairs, and ** told me at the time, nothing could be done, as the 5 year and 48 K mile warranty was up. As I was filing the receipts, I noticed a letter from Nissan, addressed to me at a former location, about five years ago, explaining about the CVT extension on the warranty. The clincher was it had to be an authorized Nissan Repair shop. I called Nissan consumer affairs again, and brought up about the letter. Still no results. I spoke with his supervisor, and he also disallowed it. I spoke with the shop, as they bought the engine from the dealer in town. I spoke with the dealership, and the service manager, who would try to intervene on my behalf.I just found out late yesterday, the service manager was not able to negotiate on my behalf. I will not stop, and continue to talk to more supervisors within Nissan. To take no just because the dealership did not replace the transmission is not satisfactory. They should at least pay for the transmission, or give me credit through the dealership, since the transmission was bought from them.

My wife and I have a 2011 Nissan Altima on lease. Mid-2012 my wife was sexually assaulted IN the car. Think about this. Do you want to drive the car that the love of your life has been raped in? NO! After numerous phone calls to NMAC, we received no assistance. We were even in contact with Nissan North America. They tried to help us out by offering us a car at factory price. The issue was the early termination cost of the car. NMAC refuses to help in any way (they even said as much to the guy at Nissan North America). I understand that NMAC had no legal obligation to assist us in any way, but I feel that they could have done something from a humanitarian standpoint. I never expected them to say, Oh sorry, here is a brand new car for free. What I expected was some relief from the early termination fee. I cannot wait for my lease to end as I will NEVER conduct business with Nissan or their affiliates ever again. I will strongly discourage others from doing so.

CVT failed on our 2012 Versa with 67000 miles. Nissan will not provide any assistance with the $4000 failure. Apparently they were losing too much money repairing these transmissions and decided to turn the problem into a profit center. Now they are having problems sourcing a replacement! Chrysler used the same Jatco transmission in three of their vehicles, but discontinued use because of the problems. I didnt realize at the time but my Jeep patriot company vehicle which also had a transmission failure uses the same transmission. Two rules for buying a car: 1. Make sure its not a Nissan 2. Dont buy if it has a Jatco transmission.

I just replaced a transmission on a 2008 Nissan Rogue with only 133,608 miles on it. This car had a grinding noise in the transmission initially. It was a widely known problem (Check the NICO Club Rogue Forum). Nissan released a software patch in 2009 which resolved the issue. I got the update shortly after it was released on 11/30/09.On 10/20/14 my transmission failed, without warning, in four lanes of highway traffic. The car lost forward momentum and it was a miracle my wife and I were not killed getting the car off the freeway. We were towed to a dealership nearby and they informed me the transmission was dead and would have to be replaced. I paid $1000.00 out of pocket for replacement. The dealership said they got me help from Nissan who covered $3000.00. I requested reimbursement from Nissan of my $1000.00 and was denied. They basically said they had done enough. When I asked if they had actually paid the dealership $3000.00 the rep said that was proprietary information. Sound shady? Yep! I will never - EVER - buy a Nissan product again and I will never own a CVT again. Buyer beware!!

With MUCH regret, my husband and I purchased a 2018 Nissan Pathfinder from Pinnacle Nissan in Scottsdale, AZ. I went to that dealership November 2018 thinking I was going to get a Black Friday special, but instead got ripped off. The salesperson stated the pearl color would be an extra charge and we agreed to pay the extra. When I came back to pick the vehicle up because they had to order that color they said, a pure white Nissan Pathfinder was waiting for me. I argued back and forth with the sales manager at that time, and he stated the vehicle I was receiving does not come in Pearl white. I mean they got their sale, so who cares about the color right? I wish to God, I would have just walked away, but I drove off in the white Nissan Pathfinder. In addition, we thought we were purchasing an extended warranty up to 100K miles the reason our payment was outrageous. We were ok with that knowing we would have coverage for a while. The finance guy also talked us into some paint package. I returned to Pinnacle about a year or so later (it should be in the records) to get the paint touch up coverage (not sure of the exact name). We were not given any instructions other than we have that coverage and weve never purchased it with any other vehicles. So, I pull up to the service dept at Pinnacle and was met by the rudest person Ive encountered in a while. He said your car is dirty! Theres a car wash down the street! Go and come back! Well, I was under the impression they would wash it at the dealership, and I was in a hurry on a Saturday with a lineup of errands. I did as he barked out for me to do and returned the vehicle. Pinnacle, please work on your customer service! Its important! I then visit ABC Nissan in Phoenix, AZ in 2021. The second row would not collapse, and we were told it was not covered by the warranty. What? A 2018 with coverage up to 100K miles? Well, guess what, we are NOT covered up to 100K miles. Not sure how we got swindled into paying an outrageous car payment with little to no warranty coverage? So, I call my nice “go to” service advisor Tyler at Coulter Nissan in Surprise, AZ immediately tried to help me and said he could do a one time goodwill coverage. I didn’t go to him in the first place because I was close to ABC Nissan at the time and somehow thought I would receive good service at any Nissan dealership! Tyler is SO awesome and is the ONLY one who represents Nissan well. Tyler said that ABC Nissan could also use the good will coverage so I wouldnt have to move my car from ABC to Coulter. The salesperson at ABC was horrible and kept quoting different pick-up times for when the vehicle would be ready. This was very important as I was traveling from Phoenix back home to California on tight time restrictions for work. The manager at ABC Nissan, Anthony **, finally intervened and tried to hurry the techs along as the salesperson shouldnt have called and said the vehicle was ready if it wasnt! I was in tears and extremely frustrated at this point as I was given 3 different times the vehicle would be ready. Anthony gave me money to go get lunch and to stall for the technicians to hurry and finish the job that was promised hours before my arrival. After several months, my daughter noticed a bolt sticking up in the seat and the seat belt would not work! We were not surprised there were more problems with this Nissan vehicle! I took the vehicle to Pedder Nissan in Hemet, CA. The technician/manager there stated the bolt was never put back properly by ABC Nissan! Whhaatt?? How dangerous?? ABC Nissan must have rushed to get the car out and carelessly did not put the bolt back properly. I should have taken pictures, but Im sure Pedder Nissan has some. The tech at Pedder was kind enough to fix the bolt at no charge. They provided good customer service as I showed up with no appointment and he got me in quickly.More problems with this new Nissan Pathfinder! Apparently, there is some known CVT issue with the Nissan Pathfinder. This issue/dash/radio would go in and out in my vehicle and was random when the dash/radio would work. I took the vehicle to Temecula Nissan where Alex Campagna assisted me. Apparently, Alex was not aware of the CVT issue? He told me they could not help me unless the dash/radio was actually not functioning at the time the vehicle was in their possession. Of course, when I took it to Temecula Nissan, the dash worked fine. I drove away from Temecula Nissan with no resolution! I go to visit in Phoenix again and I can ALWAYS rely on Tyler at Coulter Nissan. He knew exactly what I was talking about before I could even get it out good! He immediately helped me and was able to charge a minimum fee to fix it. Whenever Im at Coulter and dealing with Tyler, I always feel safe and do not worry about getting taken advantage of! Tyler is just a good person and a good representation of Nissan. I shouldn’t have to go to another state to hope for good customer service from a Nissan dealership! I wish I had purchased our recent vehicle from Coulter, but thought we were getting some special deal at Pinnacle. Worst mistake of our lives! Maybe some internal training is needed throughout Nissan for consistent customer service, complete/accurate work, and knowledge of recalls! I would love to have the Pearl Nissan Pathfinder I originally hoped for, but in the meantime, Tyler has helped make my regrets of dealing with Pinnacle Nissan, ABC Nissan, and Temecula Nissan a little better.

I just bought a 2008 Nissan Rogue. Before making the first payment... My daughter was in almost a Fatality! I am very upset... as the steering Wheel locked up and put her head on into a tree. Although her broken bones...serious soft tissue injuries and everything else will someday heal... the emotional stress we have all been under since this accident..will never go away. I watch her cry everyday. I will never buy a Nissan again... but they are responsible... and should be held accountable. Car was totaled and if my daughter didnt have her seatbelt on she would be dead. The damage from the seatbelt is bad along with her fractures..but she is alive. Im very upset as she is and her mother. Not a scratch, bought less than 2 months ago.

First time purchase of a loan/lease. Signed a lease with loan prices ($337 month). Total purchase price 2015 Rogue $34,000. Error was noticed by purchaser same day at dealership. When brought to attention of dealer, more or less too bad. All they had to do was tear up the lease form and attach correct monthly price to a lease $134 month. $14,000 to purchase at end of lease or the proper monthly payment, $337 month with the last payment, vehicle is mine... maybe 10 mins of their time on paperwork. Instead of 23 months trying (by me) to get the thing correct. Notified every agency of the error including THE WHITE HOUSE with no luck. Money hungry (Nissan) outfit. Matter went to court March 2017. It is still undecided.

I have received one statement in the 5 months I have now had the car. I have not received one email, correspondence, or phone call from these people. I was not late in January for a payment and they lied and reported to the credit bureaus that I never made a payment in January when I paid $465 on 1/10/13. And then on 2/1/13, I made another payment which was supposed to be on 1/31/13 and then 2 payments in February as well on 2/23/13. They suck as a car manufacturer and as a lien holder. There was a reason that I had never purchased a car from them after 10 years ago and now I know why. I had leased a car with them for 7 months and got rid of it and now, after 5 months, I am ready to get rid of this car too. The fact is that it is a piece of crap and so is the company. They suck and they need to fix their error on my credit report as because of their screw up, my credit score dropped 40 points and now I will lose the new home I am buying.

I have been trying for six months to remove my ex-husbands name from the title of my car, on which I still owe a small sum of money. I have literally spoken to a dozen Nissan reps who have strung me along this entire time - with no solution in sight. They are clearly lying to me at every turn, and I get the strong impression that they are urged to lie when you call about this. I have heard everything from, Your paperwork fell through the cracks and well have this resolved within a week (that was in January), to You need to resubmit your notarized forms (that was in April) - never mind that I already sent it certified mail. I have even asked the motor vehicle commission in my state to call them. Even they cant get a straight answer. My lawyer warned me that they would give me the runaround, since they do not want to remove a second party from a title, in case I default on the loan.I have literally shed tears with some of these people - after trying for months to resolve this. I am battling Stage IV cancer and am begging them to remove his name from the title so that he doesnt end up with the car. Theyve promised to call me back immediately (hasnt happened), transfer me to a supervisor (hasnt happened), process my request immediately (hasnt happened). Im now entering my sixth month with no resolution. Ive told them repeatedly that I could be dead before they get their head out of their behinds and resolve this.While I love the two Nissans I own, I will never finance with them again, and I will let everyone know that they shouldnt either! Shame on NMAC!

Nissan cannot find what is causing my 2016 Nissan w/600 miles to stall. Pulling into traffic it will sometime stall to the point of just barley rolling. In heavy traffic it sometimes is dangerous for me and my family. Other than that, it is a dream to drive.

Ive had the privilege of driving 3 Nissans because our family owns 3 models: a Sentra, a Vanette and an Exalta. I first learned how to drive using the Vanette. Simply put, its my favorite car brand. Ive also had the chance to drive other car brands, but I just dont get the same feeling as when I drive a Nissan. Ive been driving for 12 years and I hope that when I can finally afford to buy my own car, therell be an awesome Nissan car waiting for me to buy it. BTW - that Nissan Juke advertisement with the typo was genius. Kudos to Nissan for thinking of something brilliant to promote their SUV. Cant wait to see what they have to offer next!

Great car to look at but dangerous in city driving due to transmission. Nissans transmission would have to be the worst on the market. It does not work well in city where it has to change a lot. Very dangerous at take off, motor revs a lot and you go nowhere (does not change up), seems to just slip.

I contacted Nissan customer care. I currently own a 2013 Xterra Pro4x with 66,000 miles. I have driven manuals for 30 years. First clutch burned out 35,400. Second clutch was looked at in a dealership service at 63,000 miles. Was told clutch looked perfect, drove perfect. Had a smell coming from the clutch. 3,000 miles later driving at 60 mph in 5th gear, the clutch blew up. Sounded like an explosion followed by sounds of metal fragments rolling around inside. Nissan required a dealership to look at it. Their conclusion is the driver error caused the clutch failure.Ive never had to replace a clutch before 90/100k. Ive heard from other with the Xterra and Frontiers of this exact same problem happening. Now Im hearing if the transmissions going out at 76,000 miles. They are wanting $2700 to replace a clutch that is sure to fail again. Something is causing these clutches and transmissions to fail. So many mechanics and friends are telling me to get rid of the car ASAP. Lesson learned do not buy Nissan. Nissan does not stand behind their product.

I bought a new 2018 Versa S plus in July. It gets good gas mileage and looks good. That’s where the good ends... The bad, The CVT transmission has an intermittent issue where it vibrates or shudders when coming to a stop. Dealer cannot find an issue. The main seal where engine meets transmission is seeping oil. The dealer refused to acknowledge it was oil (called it a liquid) and said Nissan will not cover repair unless it is dripping on the ground! Really???I’ve had my oil changed twice, both times at two different Nissan dealerships. Both times they overfilled oil. First time they pumped 5 qts into a car in which the owners manual states 3.75 qts and had to drain some out. The 2nd time they put in 4 qts and had to drain some out. The incompetence in these authorized Nissan dealerships is bewildering!I’ve had three 27 point inspection and not one mention of the oil that is leaking from main seal. The green box is checked for leaks underneath car! I will be changing my own oil going forward and saving receipts. At least I know it will be done right... I will not purchase another Nissan product based off of my experience with the brand and incompetent service centers. I will definitely be selling this car before warranty is expired.

Highly recommend you reconsider ever doing business with this company because they 100% do not care about customer satisfaction, customer loyalty, customer problems with their vehicles... Wont work with you to find a solution when they sell you a faulty product. Do NOT abide by their customer warranties. Its been 9 months of absolute hell with a brand new 2020 Altima. Completely appalled at the atrocities this company allows. Had so many repetitive issues they failed to fix and their only solution was that I trade it in so they could get MORE money from me! Completely disgusted with the dealership, consumer affairs and arbitrations.

I would not have given a one star had the option been available. This is the second vehicle I have financed through NMAC. I had a horrible experience the first time in 2000 and decided to give it another shot. We purchased a 2012 Altima Coupe in April 2012. I have constantly had to call and argue with the reps simply to get my information. I was told I would receive in the mail documents regarding my payments and account information through NMAC. I never received any of this. It is December and I still have only been able to get info regarding my account by calling myself. No communication whatsoever has ever made it to me through the mail. I have requested it many many times for various reasons and still theres nothing.Also, their online payment system is a complete joke. More often than not, it will not accept my card info and I will have to retry at a later date. This has caused my payments to be late more than once. I also never receive my statement notifications by email that the reps have promised would be sent. Also, my rate on my contract from the dealership shows 0.9% and when I look at my account information through Nissan Finance Manager, it shows a 2.9% rate. I wonder who/when that was authorized.I will never finance through NMAC again, possibly never own another Nissan vehicle.

Nissan has the worst customer service. I have been a valuable customer since 2011 and have never missed one payment. I was informed that the company did not receive one of my payments and instead of notifying me, they sent me to creditors. I am convinced someone from the company took that payment and pocketed it. Because of their carelessness, I have been put as delinquent after only missing one payment; and instead of helping to resolve the issue, they said theres nothing they can do! Horrible customer service and bad manager! Nissan needs better employees who know how to interact well with customers, try to find solutions and dont catch attitudes with customers who spend their money in this company. I will never recommend anyone to ever purchase a vehicle with Nissan!

I wanted a vehicle that would be low maintenance, fuel efficient, & nice to drive. Instead had disappointment after disappointment & not to mention poor customer service. Constant problem with the push to start button & Nissan dealer asking for $1000 to repair something that should be on recall. :(

After seeing my check engine light came on the following week and went to take my Vehicle to Nissan South @ Morrow, GA. The attendant was cool and help me out the best that he can. He even suggested to me the findings of my vehicle, (which was a transmission problem) and if I had an extended warranty that could of fix it. Sorry to say for myself I didnt, so I am left with an 80,000 mileage 2015 vehicle with a transmission problem involving a transmission switch that needs to be replace and they refuse to touch it because it seals with the transmission and suggested that I either pay for a new transmission (4000 dollars) or have one rebuild. I am not happy with the findings cause I look at my vehicle as being a very durable vehicle under 100000 mileage and a transmission problem should not be in the mix. I have own a 1995 Toyota Camry with its mileage over 145000 and never had a transmission problem (probably would of still had it if someone did not hit into me on the road). To hear that Nissan vehicle is that unreliable make me question why my family supports them in the business. My cousins (4 of them), brother, myself, and other military friends and teachers have these vehicle made from Nissan and need to know; when the chips are down Nissan is not there for you to assist you in any way. They toss you aside like you are just another number to them. Their manufacture quality seems to be low and they dwell on customers paying extra for an extended warranty in order to fix their poor mechanical car issues. If I ever choose to get a car from them again it would be a while cause I have to make sure I am able to pay for their extended warranty.

As a person who purchased six (6) high end Nissans, I was treated like crap when I lost my job. The payment extension that was supposedly mailed out didnt show up. After 2 weeks and at least 2 calls, Im getting really frustrated. It took nearly 3 weeks to receive the one (1) sheet form. A few days after not receiving the paperwork, I called to request extension form be faxed to me. A few days and three calls later, I finally received the fax. I signed and returned immediately using priority mail (2 day). I confirmed with USPS that the package had been delivered in specified time. I had verification of receipt, and verbal confirmation after calling. Nissan did not process the paperwork for over a week after receipt. The form is one sheet of paper, and I returned it before specified return date, despite Nissans 2-week delay in sending.Lo and behold, I see my credit report and it has a 30-day late mark. I call Nissan. The representative stated, The return date doesnt mean we wont mark you late if we dont process your paperwork immediately. I tried disputing and writing a letter of dispute. However, Nissan just changed the date of the mark on the credit report. In fact, the date was changed 3 times, changing the 30-day late from from Jan. - Feb., Feb - Mar., Mar - Apr. Finally, I contacted the Better Business Bureau. After an inquest, the late was changed to January again; I just became tired of trying to fix the lie. Im not going to even get into the nightmare with Nissan sequel a year or so later, when the car was stolen. I really hope there is a class action lawsuit soon...Im in!! Nissan no more!!! If anyone knows of a class action lawsuit in the midst, contact me, please!

Last month (September) I was driving and my car would not accelerate. I took my car to Auto Zone so they could run a test on it to see what was wrong. The code they could not read. He told me to try getting my oil changed (I just got my oil changed July but I did it anyway). My car worked fine for a while. I got to a stoplight and again the car started not to accelerate again. So the next day I had it towed to my friends auto shop. He told me that my transmission had went out. The main issue is that I just had my transmission replaced by Nissan last July. I have a 2015 Nissan Versa.Nissan states they will not replace my transmission because Im out of the warranty. I think this is ridiculous. They can obviously see that there are issues with their transmissions because they have several other complaints about it. I am very upset because I have taken care of my car like I should but it still messed up on me and now I am without a car. I am currently appealing Nissan about not covering my transmission replacement. I should not have to go through this at all.

Airbag recall - I called recall center for 2 months. Explained to them that I havent driven in 10 years. Live in Alaska and have mental health issues that make me afraid to drive to Anchorage, I live in Wasilla. I was told several times, Dont worry. We dont want you to drive if it makes you uncomfortable. Then was told, SORRY YOUR PROBLEM. First they build a car that can and will kill you. Then you think they will do the decent thing that they promised to do, I have it recorded so I thank nissanusa.com for making my problems worsen.

I leased a new car from Advantage Nissan, located on Old Country Road in Westbury, NY, which I later found out was in an accident and was repaired poorly. I asked the manager of the dealership to replace the fender which he agreed to do and gave me the number of his collision shop. When I called the shop they were rude and unhelpful. I sent a certified letter to the manager and told him I wanted to have the repair done at my collision shop, however, that was 3 weeks ago and I received no response.

I followed the protocol as per the instructions on the payoff sheet. I wrote a check and mailed it in. No one at the 800 number can help because the payoff department is not on their premise, its in another state entirely! So they refused to verify if the payoff was even received, which is causing havoc to getting the title cleaned. I cannot afford so much as a negative on my credit for them not posting by the final due date. It is not my fault, they refused to post to the account and release the title. I have 5 years of perfect payment with even more paid to them, then agreed technically. Maybe Ill contact a lawyer since not only did I pay more than was necessary, but in the end, they quoted a per diem for the last payment that increased it for payoff before the actual end date as listed on the loan agreement. The consequence I am enduring is that I have no clean title and no response from a helpful Nissan NMAC rep to resolve this. My final word to anyone considering a Nissan: The cars are reliable, the NMAC finance is not! Run to your local credit union or a local bank to get a loan, NMAC is not consumer-friendly at all!

The dashboard started melting earlier this year and has been getting worse. The glare is blinding in the sunlight and other times an inconvenience. The transmission whines after 2 hours of driving in +80 degrees weather. Terrible car all in all, made by a company that wont stand behind their product. Definitely the last Nissan I am going to buy.

I purchased a Nissan Rogue 2015 from Koeppel Nissan, Queens NY. It has been in their service department several times for different issues but the main Issue is a Broken Transmission within 6 months of having this car. I had a Nissan Versa 2012 and traded in for this Rogue 2015 and I really regret have done that. Nissan Koeppel has been really unprofessional with me. I found out that they were claiming repairs for my car when my car was not even near their service department. I think that because my car has been IN so many times, they thought that they could claim repairs any time they wanted even when my car was not around.I tried to get in touch with Nissan Consumer Affairs and asked them for support, but they have done anything for me. So I had to contact the BBB and open a complaint. My car still has issues that hasnt been repaired, make noises, the transmission still has issues, the engine is weak, the MPG is only 15 in the city when is supposed to be at least 28, I feel like Im driving a Non-fuel Economy car, Im having issues with my entry Key, the car wont turn on sometimes and the list goes on... And the fact that this dealer in Queens New York was faking some repairs which I confronted on Sep 18th, and because of that I was asked to leave and never come back because I found out that they were lying about my car repairs, at this point, I dont know if they actually fixed my car when my car was actually in their service department.I dont feel safe with this car, I dont believe that they have done anything to my car and Im really disappointed with the service of Koeppel Nissan and Nissan Consumer Affairs. I believe this Nissan Rogue 2015 is a faulty car!!! And I dont want anyone to go through what Im going through, especially as a single mother. I was able to get a meeting with Nissan North America and BBB this month and hopefully they can replace this car or give me back my Nissan Versa. I will keep you posted!

Customers should be provided a simple way to process payments timely. In my 32 years of paying bills, I have never had more problems than with this service. I do not understand why a customer should pay a fee to PayOnline. I would recommend other options.

I have a concern about my 2009 Nissan Maxima. I got stranded today because the steering wheel wouldnt unlock so that prevented my car not to start using the push button starter. I did some research and found out that Nissan is aware of this problem but doesnt have it as a recall. Now its going to cost me like 1,000 to repair and my car isnt even paid off yet. There goes my Christmas shopping money for my kids.

Transmission on Nissan Rogue 2012 failed out of the blue! No warning signs, dashboard lights, etc. 83,000 miles! 6 years old! Should not need a transmission! Contacted their complaint department and after 3 days they stated that Nissan was not able to help with the situation. Nissan does not stand by their products. NUMEROUS reports have been made about their failed CVT transmission. Very very dissatisfied customer! Was quoted $3500 plus tax by a Nissan dealership.

I am the owner of a 2013 Nissan Rogue S AWD Special Edition. Prior to this vehicle I have bought Two and Leased Two, and believe me there is No Loyalty from this company. My complaint with Nissan is - on Sept. 2014 I brought my car to the Dealer MLG #34,387 Newburgh Nissan NY for CVT transmission problems. Whining and over heating causing loss of power while driving on the highway, very dangerous. They found an ABS code C1106. Had no problem until April 2015 and it happened again, whining and over heating causing loss of power while driving on the highway. So I brought it back to the Dealer MLG #45,452 Newburgh Nissan NY and they could not duplicate the problem and NO codes. OK so now I called Consumer Affairs of Nissan and I received a return call from ** (615) 725-7592 who gave my a REF. # **. Told her what was going on and she insisted that I take to a different Dealer for a Second Opinion. So thats what I did, I brought the car over to another Dealer MLG #45,963 April 2015 Middletown Nissan NY and they couldnt duplicate the problem as well and NO codes. And now to top it off, this problem its costing me money to a Rent A Car. OK So I picked up the car and on May 2, 2015 it happened again. On May 4, 2015 I had my friend hook up the scanner to check the system and found a stored code. Transmission Fault code P0744 Torque Converter ECU part # 31036-JM62A. So I brought the car back to the first Dealer Newburgh Nissan NY and thats where car is now, and they wouldnt give me a rent a car so I am stuck home. I left several messages with ** and have not received a call back. Shows you how concerned she is about this problem. I also filed 3 Vehicle Safety Complaints with Safercar, gov...

Bought 4 years ago. Always maintained. Engines light comes on at 115k and it turns out that the CVT is to blame. Now Im discovering that its very common for these transmissions to only last 100k miles. Its super expensive to replace. After more research it seems to be more of a ($4k) consumable part instead of something you could trust to last for the life of the car. This would be okay, only if the repair cost wasnt going to effectively total the car. And totaled because no one wants to buy a car that is unreliable. The resale value is so low because of these problems? When called, Nissan offered no assistance and was very tight-lipped about this being anything but a rare occurrence. This is definitely a steep drop from the reliability standard I thought Nissan had. Never again?

I purchased my new Nissan in 2001. I bought it outright from a dealer in NJ. I have had several major problems with this truck since I purchased it. The first was the gas tank rusting and emitting fumes in the cab. Every time I filled the tank the smell was terrible inside and outside the cab. I contacted Nissan several times and they refuse to do anything at all. This cost over a $1000.00 dollars. A year later my oil pan rusted badly and was ready to fail and I had that replaced. That cost $900.00. My electric blue paint started peeling on the side of the truck for no reason at all and continues peeling. If I choose to have it repainted that will probably be $2000.00. I wont ever purchase another Nissan and I encourage anyone who is thinking of buying one, DONT!! You will be very disappointed. They dont care about their product or customer service. In two words, they suck!!!

Based on the horrific service with the representatives for Consumer Affairs, I will not purchase another Nissan as I planned to next year. You call and your rep NEVER picks up phone. Play phone tag for days. Terrible service.

So I bought a 2014 Nissan Sentra with 40k miles. I learned how to drive a stick in a 04 Sentra so I really wanted a new version after I sold my 04. Anyways. After about 4 months of having the vehicle my take off and accelerating was slow, if not completely gone. It took forever just to hit 50mph and I better not be on the highway because the minute I hit a hill whatever speed Im going will decrease even with my foot completely on the gas. It was over the time for a oil change so I took it in to get done. Problem went away so I thought I was in the clear but then it came back the next day. I forgot to mention that the engine light and traction light would come on every other day.I went to the Nissan dealership in Florence, SC where my mother was just incase I needed to steal her car. They ended up having to keep my car for 2 days because the engine lights werent on and they couldnt get a error code. Eventually they figured out it was a electrical problem and my backup communication system was failing and because of the 2 issues my battery was being drained so I needed a new battery too. The price ended up being $533. I called Nissan, started a claim, and within 24 hours I received a call back stated my claim had been approved and Nissan was going to pay 90%. Whoop whoop.The only issue was it took 10 days for the dealership to receive their check. Now those 10 days do include weekends and the 4th of July. My claim was approved Wednesday but I couldnt get my car back until the following Saturday. Even though the dealership talked to consumer affairs they wouldnt give me my car back until they got their 90%. Anyways since it was 10 days when I finally came to get my car my tech just gave it to me and forgave my 10%. I ended up paying nothing at all.

Nissan received full payoff amount of my Rogue. It was sent express mail and received on May 3rd, 2012. Nissan lost my check and, as a result, I made 8 calls regarding this matter to no avail. Each time I explained the situation and, each time, I was told the matter would be handled and I would be called. Finally, after no calls from Nissan regarding the $21,314.57 lost check, I called on June 28th to no satisfaction and to be told I would have to pay a fee. This was certainly very irritating and very poor customer service. This was all unnecessary and the matter should have been handled properly by one individual.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

Nissan may make a decent vehicle but the financial company NMAC has a lot to be desired. Customer Service people never listen, can’t resolve issues and always apologize for the other person mistakes but never takes care of the matter at hand. Whoever trains these people needs to retrain or fire them because I refuse to do any more business with them.

I financed my car December 2015 and on April 1st 2017 my car broke down on my after stopping at a stop sign. It was a Saturday at 5pm so no service centers were opened and my car read a warning Chassis Control Error see owner manual. Well when you looked in the manual all it read was to contact Nissan. Have my car towed to Nissan 24 on Monday morning where I found out there was a recall on the CVT Transmission. I was informed that day that my transmission has given out on me. They told me they dont know what caused it but it COULD have been because I only replaced one tire on my AWD vehicle. Town Fair Tire told me I didnt need to replace all. Should I replace all four tires every time I receive a flat??? Then he said that they received failed codes on the transmission. My issue is why after 16 months of having a vehicle does the transmission go. I did the proper maintenance, so I just called Nissan Consumer to see if Nissan will take the car back. I feel like I was given a dud. I used to drive a 2009 Nissan Cube but after 6 years the transmission went on that too so I feel like these car are being made with poor parts. This will be the last Nissan I purchase.

Too bad we cant choose zero stars. CVT trany quit and they wont do a thing about it, even though they have been sued and lost, wonderful stuff. Never buy one, they wont stand behind their product because it isnt bulletproof. Grow a set Nissan.

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

In the past, I have owned two Nissan cars, a 1992 Sentra and a 2004 Murano, both paid in full. Well, in 2012, the transfer case/transmission went out on my Murano and the cost to get it repaired was going to be over $3,500 plus labor. Because of lack of income and I just started to work as a caretaker, I could not afford to get it repaired at that time (I loved my Murano). I had to check online and found there are so many people that had problems with the transfer case on their Murano (I do not know why Nissan has never done a recall). Since October 2012, I have been renting a car at Enterprise, which I was paying over $1,081.00 a month. So if you do the math, I have been giving Enterprise, over $8,600 for the last 8 months. So, I had been praying about what to do and since I was paying this money every month, I thought I would try to go to Nissan dealership in Victorville, California to see if they would help me get a used car. I was looking around and a salesperson asked me if I needed any help, I told him that I was looking for a used car. I explained to him my financial situation and what was going on with credit. He went and got another salesperson; they went and got a sales manager and they did the numbers. I told them that I could afford to pay $400.00 a month. Next thing I was told go and test drive a 2013 Nissan Sentra. I told them that I did not want to have very high payments. Well, I was told that my payments would be around $400 plus a month. When we got back from test driving, the salesperson told me the black Sentra which was on the show floor would be the car that I would drive off with. I told them that my credit was not good, but they told me that I did not have to worry about anything. So, on May 10, 2013, I drove off in a brand new car from Valley Hi Nissan in Victorville. Well, to my nightmare; on June 14, 2013 I received a call from Mr. George ** one of the finance managers. Nissan had denied my loan because I could not show even funds in my bank account. I told him that if Nissan would have looked at my statements carefully, they would have seen that all my funds were going to Enterprise every week to cover for the car I was renting from them. I told them that if they did the numbers, they would see how much I was spending every week. Mr. ** told me that Nissan did not care about me renting a car; they wanted to see the funds in the account. I told him, How can I keep the funds in the account, if I am renting every week? He told me to bring the car back to the dealership in Victorville. I am very upset with this whole situation because Nissan never gave me an opportunity to even make one payment. I understand that I have had some credit issues, which is not Nissan and the banks problem, but how many people in America are having problems with their credit? I am very upset with the people at the dealership, because now they are saying, Well, we did all we could do. You know, if we mess up how credit scores, the bank and finance companies will hold our past over our heads until we die, and sometimes they hold the past still against who have died. All I wanted them to do is to at least give me a chance to make the payments. So now, here I am back to renting a car so I can get to work, and the dealership has their car which now is a used car. So who wins? I just thank GOD that he does hold our past against us for life.

While driving down the highway, a tire started to deflate. I called the dealership and let them know it was deflating for unknown reasons and they said even though I hadnt purchased the tire warranty that they would patch it and I would have no issues. So I brought it in and with one look they said they wouldnt patch it and I had to buy a replacement because it showed wear on the sidewall. Which it didnt have wear, the dirt was just not as noticeable after being almost flat for an eighth of a mile until I could pull off the highway to put the donut on. It cost me $290, as the rest of the vehicle is under warranty I didnt want to risk any interference of that by having 3rd party work done on it. But even under manufacturers standards it is covered since the tread wear is 1/32 off of brand new and there was only 8000 miles on the car. Their consumer affairs dept. called me back and basically said since I didnt pay extra for a warranty on the tires of the brand new vehicle that there was nothing they would do. But yet the tire they put on to replace automatically had a warranty. Am I the only one baffled by this logic? I will never buy another Nissan ever. They are rude and condescending and awful at listening and helping the people paying for their salary.

Ive been dealing with the same issue for over a year and a half. Every time I call to see if they have fixed the problem (after they have told me it will be fixed), they havent. I dont understand how a business can run without doing their job. Ive called at least 15 times and have been told every time it will be fixed. Ive even asked for a call back every time; not once have I gotten one back. After a year and a half, NMAC has impacted my credit score. I planned to purchase a home in September 2013 but will not be able to. My quality of life has been diminished severely due to this issue. I have lost sleep thinking about what NMAC has done to my credit and how I will have to pay for NMACs fault for years to come. I can honestly say I have never thought a car purchase would negatively impact my life like this. I can only imagine how many customers Nissan is losing due to NMAC.

I have an electric blue 2005 Nissan Frontier Nismo. Since about 2008 and 40,000 miles, it has been shedding paint like my car sheds hair! It started with the front left quarter panel, then the front right quarter panel, then the right rear quarter panel, then the gutters on the roof, then both doors on the right side, and also many other obscure places like the gas tank door, and underneath the hood, a place that never encounters any weather or road related contact. I bought the truck used with approximately 41,000 miles on it and, after I bought the truck, I found out that the previous owner had actually already dealt with this issue and had taken the truck to Nissan, complained about the paint peeling and Nissan did a tape test on the vehicle. They pulled off a significant amount of paint but then claimed that the issue was not a factory defect. I have gone through all of the appropriate steps with Nissan and basically have gotten the runaround. They keep claiming that its not a factory defect and that there is nothing that they can do to help me.I have formed a Facebook group titled 2005 electric blue Nissan frontier paint delamination. I am seeking as many affected Nissan Frontier owners that have experienced the same paint defect with that year, make and model and color of truck. The more people that I can get to come forward with this issue, the stronger my case will be. I have been in contact with the same attorney group that is handling the transmission/radiator recall and they are very interested in taking up this case as a class action lawsuit. So please, if you are affected by this paint peeling issue, please add yourself to the group on Facebook and we will go from there. Thank you.

Nissan will not stand by their bumper to bumper warranty. After just purchasing my brand new Nissan Titan XD 5 days later paint was coming off the front bumper. After working with the local dealer McLarty Nissan in Little Rock and Nissan manufacturer they took the word of some service tech that it was damage. But could not give me any facts on how they arrived at this. When I gave them numerous points and showed them how easily paint was coming off. If I could send my truck back today I would. Do not buy this foreign crap as they will take your money. Buy at your own risk and assume it is a Buy as is.

I recently signed financing papers for a 2011 Nissan Cube at Girard Nissan. 425 Gold Star Hwy. Groton CT USA. Monday 6/22/15 I just happened to be driving by the dealership when I decided to see what they had in stock. I checked online to see what the reviews were. Whilst in the parking lot, they seemed ok. So I decided to check the items they had in stock. I noticed an older gentleman walking out the door to approach me. He introduced himself as **. He brought me in to the showroom before I even had a chance to look at any vehicles on the lot. He asked what kind of payment I was looking for. I explained what payment I could do. I also told him I would prefer to put $0 down. But could put $500 down if absolutely necessary. Three hours after I gave them the down payment, 3 hours of sitting and waiting in the waiting room, chasing my children around, they stated that they needed $200 more. Flash forward to today 6/26/15 when I went to the dealership to give them back the vehicle because I was refusing to keep it on the terms that they did not follow through with implied warranty and implied quality of the vehicle. When I asked the sales manager ** why did you have me sit around for 4 hours the first day was here? The manager told me that the credit union was not open so they had to wait until the following day. My initial thought was if the credit union wasnt open, how would they have known that they needed another $200 to secure the financing? Seems a bit shady, but whats even more shady ** showed me my credit score, to assert the point that he had to work to get the financing, only to see the real credit score on the financing application was 40 points higher than the one he showed me just minutes earlier to convince me that I was not going to be able to secure financing elsewhere. I kept both reports to confirm this.Before I ever signed to purchase the vehicle on 6/23/15 the dealership had me take the car home, stating that they were going to work on getting a better financing rate. But to get to the point where I was sent home with the car, I waited 4 hours for them to work on the financing whilst my 2 children were running a muck through out the dealership. This seemed to be a tactic to stress me out to the point where I would just sign the papers without reading them just to get out of there. Luckily my husband was here to help with the children, but it was undoubtedly a very stressful time indeed.I took the car home 6/22/15 and drove it down the highway and notices something very strange about how the transmission was shifting. When going down a steep hill, the engine would rev at 3000. When going approximate 55 mph the car would not shift and would start to redline so I decided to bring it to be checked out. My friend who is a mechanic explained to me that the transmission was slipping. It wouldnt shift into a higher gear when driving down the highway and would rev at six grand until the accelerator pedal was released and furthermore the car would also raise the idol on declining ground. He explained that these are the first symptoms of a transmission issue.When I went back to the dealership the next day 6/23/15 my spouse was unable to go with me because he was working, which was disheartening for me because he is the one who deals with all of the finances in the household. But the men at the dealership insisted that I come back at this time, on this day, as soon as I got out of work, knowing I would be alone to sign the papers. I explained to the people at the dealership that I was not satisfied with the vehicle at all. I told them explicitly that I didnt want the vehicle. I cited the following reasons as to why I didnt want the vehicle. First there was a severe smoke smell in the car. I told them that the smell made me sick. I am currently fighting a sinus issue due to this. I explained that I wanted a vehicle history report and they wouldnt give me one. I also explained that my mechanic told me that the transmission isnt working properly. ** the manager stated that they could do an extended warranty on it. He didnt introduce himself but he did offer a warranty to me. I explained that I still didnt want the vehicle. Another salesman stated that he would take the vehicle out for a ride to check it out. This man was in his early 30s had a small build. So when he returned from the test drive he confirmed that the idle was odd whilst going down a hill. This man stated that this was normal for a cvt transmission. He didnt check it on a highway to witness the lack of shifting, but he was only a sales person. I cant see how a sales person would have known more than a mechanic but anyhow. The sales manager ** explained that he worked really hard to get me the loan, and that I wouldnt have gotten a loan if he didnt do that work, and also explained if I didnt get a car from them I wouldnt get financing. I asked him what kind of interest rate he got and he said, what does it matter!? And refused to tell me, I kept it within the price range you asked for. He made it seem like I owed him for doing that work. I felt backed into a corner at this point. This is where he hands me the modified credit score, which was 40 points lower than the one on the financing application. I told the staff that there were vehicles posted for sale online through other dealerships with far lower miles, at the same price. No one seemed to care, but it is posted on their website that they guarantee competitive prices. This is false advertisement.The sales manager ** explained that he could sell me a different vehicle, but explained that it would cost me more, and I would have to wait another day to see if the financing would come through. He was rushing me along and explained that because of my credit I wouldnt be able to get financing anywhere else. He stated that he could offer me a 2012 leaf at 13000. I explained that if I was going to purchase a different vehicle I wanted to do some research. He wasnt having that he continued rushing me. The dealership was about to close. I later looked the leaf up on their website and noticed that it was listed for 11000, after the fact this really made me worry about the integrity of the men I was dealing with.I didnt want to purchase the cube with the mileage on the vehicle. I felt forced to sign the papers. The men at the dealership knew I didnt have a ride home otherwise. Since my husband wasnt there, the staff at Girard Nissan knew this, and took advantage of me. While I was in doing the paperwork, ** explained that I couldnt not have the all inclusive warranty but could only get the one that covered certain parts. Not only that but he informed me that they would not throw it in as the manager had originally mentioned, but I would have to pay $1599 for it. They told me to come back Friday for the registration and plates for the vehicle. I called Girard Nissan Wednesday. No one returned my call. I called Thursday multiple times finally the sales manager ** called me back around 6pm. He fought with me over the phone about the car, and explained that I should just come in Friday to go over the situation.On 6/26/15 I went to the dealership explained my extreme dissatisfaction to the sales manager **, but he explained to me that the vehicle was mine now, so I would have to take it up with the bank. I explained that I would speak to a lawyer to see what my rights were. He boastingly said go again you better get two of them, and explained that I would not accept the vehicle and left the keys on the counter. Is there anything that can be done about this? I signed the papers on Wednesday evening, and the sales manager tells me the vehicle is my problem now.

ATTENTION NISSAN ROGUE OWNERS PLEASE READ: I am extremely disappointed in the results of my visit. My 2008 Nissan Rogue of South Brunswick Acme Nissan went in because of a problem the Rogues had with their passenger airbag lights and problem with the sensor in the seat. Ive never had an accident nor problem with the seat. Now Nissan tells me, Sorry, the seat needs to be replaced to the tune of OVER $1400.00. They claim it was covered for 5 years or 50,000 miles. Oh yes and by the way, it was a recalled item at one time! Well gentlemen, I will not have this seat replaced and I will rely on the primary safety seat belt. I have 4 cars in my family, 2 of which are Nissans, and just for your info, I will NEVER and I mean NEVER buy another Nissan as long as I live or take it for service to Nissan. One last thing if I may. Why was I charged over $50.00 just to find out whose problem it was? Oh wait if it was Nissans problem you would absorb the cost but because it was not your problem you passed it on to me. Thank you for making my choice of vehicles in the future easier the next time because it WONT be a Nissan. A letter will follow up to Corporate of Nissan, BBB of NJ, and the Home News Tribune and their sister paper, the Asbury Park Press, Star Ledger, YouTube and anyone else I can inform via electronic media.