I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

Firstly, I must state that I have driven BMW for over 20 years til July 2016. Let me start by saying I am a professional taxi driver. I do mainly corporate work. I have tried to build up a nice little business for myself. My mantra was that I provided reliable service in a good, clean car, at reasonable rates. When I went into this business I looked at all the makes and models of cars that would be suitable to deliver the type of service that I was trying to achieve. I ultimately settled on the BMW 520D (The ultimate driving machine or so their marketing team would have you believe). My plan was buy the car in England 2 years old, keep it for 3 to 4 years, writing the depreciation off against my tax liability. The year is 2009. I have built up my business and was going from strength to strength. At this stage I am on my second 520D car as a taxi.I go to Joe Duffy motors BMW Finglas to get a service, as I am due my NCT the next morning in Fonthill. I go for my NCT and the car fails, due to too much oil in the car. Irate, I phone BMW Finglas and I am put through to the Master Mechanic. The gentleman does not have the greatest of English, but after 20 minutes he finally grasps what I am saying and tells me to drop straight over with the car and he would remedy the matter, as it is a simple process to drain a little oil out of the car. While I am still on the phone, the service manager comes on the line and in no uncertain terms tells me I must have put the oil in myself. The said Service Manager then demands that I pay for keeping the Master mechanic on the phone. I laughed at this, and I never went back to Joe Duffy Motors Finglas. After getting this sorted myself by a good garage the car drives very well, with me only having to replace the gearbox, the clutch and cooling system.We now skip forward to 2013. In August 2013 I purchased a 2011 BMW 520D. 2-year-old 50k miles on the clock. Full service history. Service pack and BMW warranty. Beautiful machine. Great drive. Smooth driving experience. The first thing I noticed is that every time I wash my car the headlights blow. This is covered under warranty so no cost to me but I am later informed by BMW that if I keep blowing bulbs they would not be replacing them on an ongoing basis (I ask is this normal to happen, no one can answer but also no one investigates the cause. I will have to replace the bulbs every 2 weeks for the life of the car. This mystery is solved in 2016.) Then January 2014 it all changed. Timing chain went. BMW replaced no charge (car off the road for 6 weeks). Then, oil leak was ongoing for 6 months. BMW said that it was not a leak. It was the engine bedding in. (I was back in touch with BMW every week and down to the garage most weeks and was always told that the leak was fixed) that it was a different leak each time??? It took 6 months to sort the oil leak out. Then 2 weeks later, coolant leak. 2 water pumps and 2 radiators later (I paid for 1 of each then I was told they were faulty). It takes over 1 month to sort the coolant leak issue. Then, diesel leak. In fairness I brought the car down and it was repaired first time. No further leak. Then, timing chain went again. BMW replaced no charge (car off the road for 4 weeks. They are getting quicker. Must be all the practice they have got from the F10 Model). I drive the car from the BMW garage in Naas and as I get to the Esso garage on the Naas road the oil light goes on. I purchase 3 liters of oil. I ring the garage screaming blue murder over this and I am informed by the service manager that it is grand as the engine holds 6 liters and not to worry about it as they had put the correct amount of oil into the car. Oil leak again for 2 months down every week and every week I am told the oil leak is fixed and that each oil leak from then on is a new oil leak. Now we move forward to November 2015. Guess what??? Timing chain goes again. I contact BMW and the car is towed down to the garage. Now the service manager informs me that he has recommended to BMW that they replace the engine to which BMW say NO WAY. BMW look for the work sheet to compare what had been fixed the last 2 times. BMW fix the timing chain no charge to myself (I am off the road for 3 weeks).The ultimate driving machine is back on the road but for how long? I wont be holding my breath. 1 month goes by after the timing chain has been replaced. Now a new problem has arisen. The crank bends, or so I am led to believe, and the bearing disintegrates inside the engine. Back to BMW with the car (oh the joys of driving the ultimate driving machine). I pay 5k to have the car repaired. I get in the car and as I am driving up the Naas road I try to check the oil reading in the car. Its not working??? The windscreen washer is not working??? The bonnet is not sitting right on the car??? There are scratches on the drivers side wing where some village idiot in BMW has leaned on the car looking into the engine and his zipper has scratched the wing (I have pictures of same). I contact the garage and they say I have to bring it back to replace the sensor in the sump no charge.Then I find the heating on the drivers side is not working. BMW said that they did not do anything to the heating (strange that). I have asked BMW for a list of all the parts that have been replaced in my car since I bought it. I am still waiting as details of anything that was repaired under warranty, I am not privy to. The service manager informs me that there is something peculiar with the mileage of my car but stops short of saying the car was clocked. I went back to the garage I bought the car from and I informed him of what had been said and what I felt had been implied. He goes to see Conlans and was told that I misunderstood what they had said to me and what they meant was that I did very high mileage.Does that mean the car is not fit for purpose and BMW the ultimate driving machine is only good for short trips to the shops and not able to cope with long distance driving??? If the car was clocked, then it would have shown up in the BMW service history. My car is serviced every 22k kilometers. If a light comes up on the dash its straight in to be repaired. I still say when the car is running, it is a pleasure to drive. It is now February 2016. The coolant leak is back. The heating on the drivers side does not work. The bonnet is not on right, but I am sure Conlans will remedy this. My insurance company will not transfer my policy onto another car if my own one breaks down again, as I have done so too many times in the last year. My policy is renewed in May. The breakdown service I use has informed me that if I breakdown again before May I will have to pay for towing, as I have exceeded the amount of tows in a year.Coolant leak fixed in June 2016, oh the joy of driving a performance machine. I have never had more than 3 months trouble free driving. At the start of July I had to replace the headlight unit with the module at a cost of 1280.00 (this solves the mystery of the blown bulbs). It is now the middle of July 2016. I am now broken down again on the Howth Road at 12:20 am. The tow truck I have been told will take almost 3 hours to get to me. Finally have the piece of ** car on the back of the tow truck. Did you know that if the engine is not started, the car cannot be simply put into neutral. No this is a BMW one of the finest motoring vehicles on the road today and because of this you have to jack up the car, remove the bottom cover off the engine and release the drive shaft. WHO IN GODS NAME THINKS THIS ** UP???As it turns out, the engine is seized. Overheating??? Lack of coolant. Checked the coolant levels they are fine??? Lubrication either too much or lack of? Oil levels are ideal and before I am asked it is the correct oil recommended by BMW themselves? Mis-assembled? I would have to check with BMW over that wouldnt I? But like asking a burglar did he rob me??? What do you think the answer will be? I have lost numerous accounts due to the fact that I am now seen as unreliable. I am at my wits end. I have tried to be reasonable and polite with both the garages and BMW Ireland but I now firmly believe nice guys only finish the race if they push the BMW car over the line. I have tried not to put my emotions or feelings in this letter. I have tried to just state the facts as I see them. I know I cannot face another year of dealing with this poor service and bad treatment from both parties.I contacted BMW Ireland and had no joy or assistance in any of these matters. I thought I was buying a premium car to service the executive clientele in the corporate sector, how wrong I was? It would have been better to have bought a 10 year old Skoda for a third of the price. At least then I would have been able to keep working. My mileage in kilometers is 315,000. I have calculated that over the last 3 years I have been off the road on average for 1 week per month. I can only assume that whoever is reading this letter, is wondering why I keep going back to Conlans BMW if I have had so much trouble with their work over the last few years. Well here is the answer. I have to keep going back to them as they did the original work and to protect the warranty on the work that has been carried out by them on either BMWs behalf or for work that I have had to pay for.I have asked, on numerous occasions, if I can bring my car to another garage to be repaired and I am told yes you can but you will have to pay for the work to be done even though I have paid through the nose for the work that has been done so far. I have driven BMW cars for the last ten years and I always said that they were the best driving machines in the world. I cannot, in all honesty, say that anymore and who can really blame me? I feel that BMW do not give a fiddlers about customer service and could not care less that their vehicle is a piece of crap. I have now bought an Audi A6 in the hope that it is better than the 520D piece of **. You may have gathered by my letter I harbor a certain amount of bitterness towards BMW and their lack of customer service that I feel has been shown to me. I am now going to setup a twitter account to highlight just how badly BMW treat their customers.

I am in the process of suing BMW for a number of things. I have a lawyer. It is just taking longer than expected. I purchased a BMW 2007 750 November 2011 and before April, the engine gave out!! This is horrible and has been a nightmare!!

Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

This is the first BMW I have owned, I usually prefer Mercedes. The last Mercedes I owned was a Lemon, so I switched brands. It is the best handling car I have ever had. The only drawback is it’s a little too powerful in the snow. It took a little getting used to. Overall I think the slogan fits the car, it’s the Ultimate Driving Machine.

I recently waited 3:15 minutes in my car for the towing company that BMW contracted to get to me. Im in the Chicago metro area. There are literally hundreds of towing companies and absolutely NO reason for this to happen. I hit a pothole and blew out my right front tire. I called BMW RA and received the confirmation email and ETA at 4:14 pm. The ETA for the tow truck was originally set for 5:53 pm, a full 90 minutes from the time I placed the call. That time came and went and no tow truck. I called back and BMW RA said, We contacted them, they are running a little behind and will be there in 30 min. That was a bold-faced lie, because I then received another text from R.A. stating that the NEW ETA was 6:40 pm, which was a full HOUR longer. 6:40 pm came and went and I called AGAIN. I was told at that point, We contacted the company and the driver is 15 minutes away. That was a bold-faced lie because shortly after that call I received another text changing the ETA to 7:12 pm. I called back and started screaming and they said they contacted a 2nd towing company just in case the original company didnt show. At 7:30 pm a different company showed up and that driver showed me his phone to prove to me that he had just been dispatched 15 min. earlier. The original company NEVER SHOWED. This is proof that the BMW RA people were lying right to my face and is also BEYOND PATHETIC that I had to wait in my car for 3:15 min. no bathroom, no food, running out of gas in the Winter in Chicago. This is the 2nd bad experience Ive had with BMW Roadside Assist. and I have to tell you I will think twice about purchasing another BMW. I didnt have these issues with Mercedes.

I had foolishly bought my first BMW product only 6 months ago. It is a 04 x5 4.6is. I bought it from a private seller who obviously took very good care of it since it seemed to be in great shape. Here I thought I was getting a super deal on a very well built, high costing vehicle. Wow, was I mistaken. A month after getting it, I had to replace and electrical module behind the glove box at the tune of 800.00 then, a month later, I am making a left turn and the transmission farts out and throws itself into fail safe mode. After a couple days and a 250.00 diagnostic charge at the local dealership, I had my worries confirmed.It needed: 1.New transmission at the tune of $10,000.00, it only has 148,000 km on its lifetime fluid that never needs changing! My Honda CRV has 310,000 km on it and going strong. 2. New tail light since they were melting to the point of failure, 650.00.3. New engine fan since it was only running on high mode only and sounded like a Boeing 747 at take off., 1200.00!Like I needed to be insulted, the guy at the dealership suggests that maybe the owner before worked the tranni too hard by pulling things, since it has a towing package. Wow. After many hours of surfing the web, I learned that these are all problematic issues due to lack of quality and very poor design, which BMW will not take any responsibility for.I finally had the transmission repaired for 3000.00. Have not fixed the tail light issue and have no intentions of changing the fan. I am in the process of selling it or trading it off before the rear air suspension goes bad. Never again, should have bought a Honda.

For the past 10 months I have been unsuccessful in getting BMW North America to pay a rebate. If this was the first time I would accept this as just bad luck - however in ALL cases that I have applied for rebates the same BMW policy/process has been adopted to reject a rebate claim regardless if all documents have been submitted correctly. BMW should not offer rebates if the intent is not to pay the rebate or they make it so difficult that the average person just gives up as the rebate value does not warrant the effort.I have received excellent (amazing) service from Darian BMW for the past 7 years, however BMWs corporate policy regarding automatic rejection of rebates is an unethical business practice and is going to drive customers like myself to support competing manufacturer like Discovery who honor their programs and pay rebates promptly. I have applied for 3 rebates in the past 6 years from BMW, with only one rebate been paid after many months of continues arguments and re-submissions.Rebate 1: After months of following up I was informed that the first rebate was received by BMW but the voucher needed to be submitted by myself as the program had ended. BMW North America informed me that it is the customers responsibility to retain advertising documents as proof of rebate. As I did not retain a copy of the advertising documents, and was unable to get a copy from BMW the claim was rejected and not paid.Rebate 2: I submitted a rebate claim with advertising documents and BMW invoice. As with rebate 1 the application was in the system and been processed, however after 3 months of continues follow-up I was informed that the application was rejected as not all of the paperwork was received (even though BMW had confirmed previously that documents had been received and payment was been processed). In this case I had proof of submission and that all paperwork was provided.BMW apologized and said they would process, however 2 months later I followed up to query why I did not receive the rebate. BMW informed me that they are unable to process the rebate as they have no record of the rebate program. Having learnt from the first rebate I retained all documents. I resubmitted (3 times) the paperwork with a copy of the rebate advertising documents etc. BMW once again apologized and finally processed the rebate. Total process time over 8 months with numerous calls, emails and re-submissions.Rebate 3: Rebate 3 was submitted with Rebate 2 (same time) as the work was completed at the same time. BMW received all paperwork but in this case BMW North America forgot to process this rebate with rebate 2. BMW apologized and at first agreed to honor the rebate. After 9 months of continues follow-up BMW North America have informed me that they do not have the money to pay this rebate and that payment will need to be processed from BMW Germany? BMW North America acknowledge receipt of all the paperwork including the advertising documents. Today (02/07/2017) I receive a call from BMW North America notifying me that I am refusing to submit the paperwork and therefore BMW are unable to process the rebate???

Total bill: over $5300. First, they had my car for close to six weeks. I had a problem with the computer, 4-wheel drive sensor, maintenance for 65000 miles, and key switch install. Second, I asked for the oil to be changed and 65000 mile tune-up. When I got it back my computer said that it had not been changed and it was a quart low. Third, I have dents and scratches on the car that did not exist prior. Fourth, the steering wheel now makes an annoying sound when you turn the wheel. Fifth, the heat knob on the dash was broken. It did not exist prior. Sixth, they turned off the ability to update the system through the i-drive. Seventh, the 4-wheel drive sensor still comes on.Eight, I was charged hours of research--shouldnt they already be a BMW expert? Ninth, they lied and said I could be not reached was the cause of the delay(s). Tenth, I asked for the used parts they supposedly changed and they said they were not available. We didnt think youd want them. Im thinking of filing suit, but dont know an attorney or group that would help. Any suggestions would be helpful even if you tell me Im wasting my time. Please email: **.

After driving Mercedes Benz for over 10 years, I wanted something different so I purchased a 2009 BMW X6 50i. I had this vehicle for 3 months already and my vehicle has been to the dealership thrice for major issues, fuel injection, oil leak, and now, something about the damn exhaust or whatever. I have warranty but to be having these issues and my vehicle is at 51k miles makes no sense. The techs have no idea what they are doing because they rely on diagnostic test that don’t tell you everything. I found out that the issue I’m having now was replaced previously. I contacted corporate and told them that if this vehicle is a lemon, I want a replacement vehicle or reimbursement because this makes no sense. Also, they don’t give loaners unless you purchased a vehicle from that dealership. **. I have a rental for over a week and my vehicle is still not fixed. I get a phone call from the dealership tech saying, oh we found more issues. Just fix my damn car so I can move on. I’m already looking to switch out. Don’t buy BMW products, a waste! I didn’t have this issue with Mercedes or any other company.

My 2008 BMW wouldnt start and the dealership said it was a fuel/air intake problem that would need $800 to fix. It was a reasonable estimate until they fixed it. Their story is that when they went to reactivate the computer after fixing the original problem, the radio crashed--not their fault, they said. It was for an additional $1,800. Are you kidding me?

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! Its super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though its a German car, its awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

2013 335xi CPO 3 bent rims sold to me by BMW of south shore Hingham Mass. First I must start by saying Im writing this review with the facts and non-bias against BMW South Shore Gallery. I have owned 4 BMWs within the last couple of yrs. I recently went to BMW of south shore to trade my SUV for a sedan. Upon my arrival I notice that they had a new facility quite spacious and clean. Not many sales folks on the floor... However after a few minutes I was approach by a young gentleman which was quite articulate. We struck up a deal on my trade for a CPO sedan. After signing and ready for pickup a few days later I notice the car was not cleaned to my expectation... So I told them about it and they asked me to bring it back... so I did.After a few weeks later I was driving going 93 north. During my acceleration I notice that there was heavy vibration when the speedometer was 70 mph... I did not think anything of it... I thought this was just maybe balancing needed. Within a 2-week span I decided to call and make appointment to take a look... After arriving at the service area... I was in quite shock because the first thing the service advisor said was you will need wheel and tire insurance... Im like wtf in my mind... Ok I humored him... Then he said hes going to put it on the lift and show me that its not uncommon that I have bent rims? But 3 rims... How the hell did he know that the rims was bent... After putting it on the lift... he called me to look. He stated that 3 of my rims was bent and needed to be fixed. Keep in my mind I barely had this car for less than an month prior to observing this problem.I told them that Im not responsible for this, as this car is fairly new and I just picked it up. I was appalled by the next comment... that its not uncommon to have 3 or 4 rims bent... Seriously. I said I was going to go directly to BMW and complain of this deceitful practices on CPOs... and especially the folks in the service area selling you unnecessary things... BMW puts a lot into their CPOs and South Shore is putting the money back in their pockets... Right now Im still waiting for a call from them to fix my 3 bent rims which they knowingly sold the car to me with. The average driver would not have notice this issue if they were driving at 55 mph... So beware...Always go over the car thoroughly with the sales person... and have them put it on the lift and have 4 tires rotating so you can see if the rims are bent. My wife brought her car there several times for service and each time it has always been a problem because they serviced the wrong thing... including taking off parts and not putting it on back correctly... Theres no accountability with the service advisor... and mechanics. If you do purchase a car please take to another BMW dealer and have them go over it and I bet you will find quite a few discrepancies...

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

We sent our 2009 BMW 328i for 85000 mile service, at the same time our A/C was not working. BMW West Houston did a full check, and recommended a lot of parts changes, including the evaporator + gaskets, auxiliary belt and tensioner + bolt-belt tensioner, oil filter housing gasket. The total cost was 3000 USD+. Immediately when I took my car back after the service, the car panel shows the Triangle exclamatory mark, according to BMW West Houston shop that this is the software issue, can be reset easily, I can bring the car back to reset.From the last service, 3 weeks later, the driving mileage shows 570 miles, I start to hear a sharp noise, and soon the service engine soon light turned on. I brought the car back to BMW shop, after diagnostic, BMW has quote again 3000+ USD for some other parts to be changed, and told me to reset the software back I need to pay 500 USD to remove that. It is ridiculous after the full service with a lot of recommended parts replacement, just after 3 weeks the car has such a big issue again, especially there were about 10 days we actually didnt use the car in between. I am very disappointed with BMW quality, also very disappointed with the service quality.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

BMW Financial has various rates at various times when shopping for a car. So make sure you take your time, then jump on your auto of choice when you can get a good interest rate. The website for BMW Fi is NOT user friendly. Every time you want to get online you need to ask for a code. Then hopefully enter the code in the time allowed, or you will start over. The courtesy and friendliness of BMW Fi can be a lot better than it is. Overall, I would certainly not recommend them, but this is what is offered at the dealership. Ive had 3 car loans with them and they are all problematic in one way or another.

To begin with, I have on six BMWs in my life. I purchased a brand-new 428i BMW from Flow BMW in Winston Salem, North Carolina. I have had the car for six months and it had 4000 miles on it. I am a single person and have only had three people in my passenger seat since owning the car. The leather started wearing terribly especially on the side bolster. I took it to the service department, as I was told to do, and spoke with the warranty guy. He informed me that BMW does not cover their leather under any kind of warranty. I calmly explained to him that only three people have been in the passenger seat and that the driver seat, which I get in and out of numerous times on a daily basis, was in perfect condition. His response was it only takes one time for something to happen! This really upset me especially him knowing that I have been such a loyal customer and took such excellent care of my vehicles. Not to mention that I have spent thousands of dollars at that dealership and my family has also. So, there I was with a six month old car and torn leather in the passenger seat. Oh I was not a happy camper. After having read all of these complaints about BMW my question is has their quality started to fail? And why do they get such condescending people to work at their dealerships? He couldve been much nicer to me instead of treating me like a second-class citizen. I know for a fact that other car companies that are not considered a luxury car manufacturer warranty their stitching and leather, so it leaves one to wonder. I started to take this higher to BMW USA, but I knew I was fighting a losing battle. I suppose it is what it is but Im still very unhappy!

I placed a new vehicle order for a BMW X5 in September 2014, at BMW Monrovia, CA. BMW North America (NA) changed the delivery date several times. I had no confidence in them but my sales guy kept telling me different stories why they had to put off the delivery. I finally got my vehicle in November 2014. BMW NA then said they would give me a goodwill check ($1,028) for late delivery.I started to have a nightmare for this check. After two months I did not see the check, I went to ask my sale guy at the dealership. He later told me BMW NA sent a $500 check to my previous address. (My sales guy made a mistake by giving BMW NA that address as I had not lived there for two years). He said he had contacted BMW NA several times to ask for the check. It appears no one there was taking care of this matter.After hard pursuit, I finally had my check delivered to me in May 2015. That is six months later after they made their promise. I had to chase after my sales guy who was lazy by not advising me timely what was going on with this matter. The experience was horrible. There was no such thing called customer service with BMW NA. It is shame you have to keep chasing after them closely for more than six months to do their work. It is a shame with BMW NA.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) wont cover it because there is a white paper out on it. They said since I dont beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either. If you know how thick the rotors are on an M4, its hard to believe that they are warped after 8,000 miles. This to me is a definitely defect. Bottom line is BMW is not service oriented anymore. What is really funny is I was just in the process of purchasing an X7 for my wife, and immediately cancelled the order. There are plenty of other car manufacturers out there without dealing with this. I will NEVER buy a BMW again. As a side note. BMW was going to charge me 2100 to resurface rotors and replace brake pads. Just terrible when a company that used to be great is worse than Chevrolet. I quit buying Lexus for a 10 year period because of horrible customer service, and how they dealt with me at the end of a lease. BMW is a horrible company for folks that like blowing their money for nothing. I have owned 6 BMWs and this truly is the end of my relationship. They truly arent doing the right thing and Im certainly not going to have a business relationship with a company that doesnt do the right thing or backup their products and looks for ways to get out of support. WITH BMW...BEWARE.

This is another one 2000 BMW 323i; no reverse issue and the car had 92,000 miles. Suddenly the reverse gear malfunctioned. I spent 5,000 to repair.

I purchased a used 2005 BMW 525i almost two years ago and it had 52,000 miles on it. Thank goodness I decided to purchase an extended warranty through my lender because at 75,000 miles or so, my transmission started acting up. This vehicle has not been neglected and has been taken good care of. However, I had transmission fault messages on my computer, so I took it in. Turns out that my transmission needed to be replaced. After my $7,000 transmission was put in, I still had problems. They reprogrammed the vehicle to try and fix the problem, and Im still having problems. Its also really slow on take off and it shifts from 2nd to 3rd really hard. And when I slow down, it shifts really hard from 2nd to 1st. All in all, my warranty company has paid out over $10,000 in repairs over the past two years, almost half of what I paid for the vehicle. That is just ridiculous. Ive read so many peoples horror stories about their BMWs transmissions failing and I just wanted to share my story too. I know that BMW is not taking responsibility for any of their vehicles so I felt like I should share. The more people that come forward, the better. Maybe one day BMW will own up to producing some rotten transmissions in their vehicles. All I can say is thank goodness for warranties. But its not about that. Its about your car, your BMW that you love so much, being in service for a month, and having issue after issue. Its frustrating and BMW needs to to tighten up their products.

I have truly enjoyed the 2014 BMW convertible. It is just fun to drive. I often get told how nice it is. The take off is fast and the controls on the wheel make it less distracting to answer phone or navigate the radio. The overall look is very attractive. I am very short and the seats fit me perfectly. They allow a large range of positions so it also helps my pain from a cancer removal. By the way, the truck release on the key remote drives me nuts. Its like it has a combination of buttons to hit. The car also has a very small trunk so I am not able to purchase larger items.

Between replacing wheels and tires the electrical problems are mounting up. Now I hear clunking from the transmission. I have had injectors replaced two times, fuel pump two times, rear tail lights, one front headlight and I wish I could only tell you about the gremlins with the seat belt, turning the wheel and having the phone call someone. Having the roof not open and close properly. You wouldnt believe.

2003 BMW 745LI - Went to open the trunk as usual, heard the click but the trunk didnt open. I noticed that there was some give and take, however the latch would not disengage and lift open. The instrument panel says trunk open. Thats because technically the trunk is unlocked but the latch will not disengage. Took car to BMW Santa Monica. They kept my car overnight and charged me $175 to tell me to go to a body shop because they were unable to open the trunk. BMW Santa Monica made the issue worse by pushing down on the trunk and totally locked the latch. Now it is solidly closed. I called the body shop BMW Santa Monica recommended and was told that its a very long process to open a BMW trunk. I contacted another body shop and was told that they have to remove the back seats to get to the trunk. I dont know where to go. I have 2 work computers, groceries (all gone bad), clothes and medicine in trunk.

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

I purchased a certified pre-owned 2007 BMW 550i in 2009. There was a sporadic problem with the Sirius radio where it wouldnt change stations. I brought it in for service while the car was still under the original warranty to have it fixed. The service techs at Stevens Creek BMW could not reproduce the problem. The problem persists and I have brought it back in two more times but they can never reproduce the problem. I demanded that the radio be replaced and was refused. I called BMW customer relations and talked with Elizabeth ** at length about the issue. They refused to replace the radio because they cant reproduce the problem (which is pretty ridiculous since I reproduce it several times each week). Their logic is completely circular: they cant reproduce the problem it it doesnt exist. Transcript of conversation: So Im a liar? Oh, no, we believe you. So fix it. We cant fix it because we cant reproduce it and besides your CPO warranty wont cover it. But I reported the problem when the car was still under the original warranty. We couldnt reproduce it so we cant replace it under warranty. The Sirius radio is practically unusable. I spent a lot of money on this car. Its supposed to be the ultimate driving machine which I would think includes having a radio that works. This is just incredibly frustrating. The CPO warranty is completely worthless. The car also has crumbling front and rear window seals (on a 4-year-old car!) which the CPO warranty doesnt cover.I will never buy another BMW and I highly recommend that you dont either.

I purchase a BMW X5 diesel in December 2014. Since then, I have been having problem. I took the vehicle to NJMVC inspection station in Edison, NJ. I failed for emissions. To date, I have spent $3200. I have replaced the oxygen sensors, the active tank, the catalytic converter and now the dealer is saying that I need to replace the passive tank. This vehicle seems to have a fault. I wrote to the Federal Trade Commission and even spoke with Rebecca Franks from BMW, NJ and the issue is still unresolved.

Bought a used BMW 335 with 62,000 miles on it for 1/3 the price of a new one. At 91,000 miles only basic maintenance and still does not burn oil despite twin turbos and GDI. I plan to keep it as long as it runs.

328 xi 2011 - Leasing this car.. first few months car was great.. It started giving me problem. I have to drop it at the service every other month.. I just got stuck in the middle of the road few days ago.. I called my service adviser. They dont help me unless I speak to the manager.

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

I have purchased 3 consecutive BMWs. I love the brand. Ive had my most recent vehicle for 3 months, a 535i, and its a great car. I noticed that one of my door handle trim pieces was missing and the other was loose. I looked for damage and there wasnt any. I went to the dealer and they were very helpful and accommodating. They took pictures, took notice of there not being any damage, and they said they would contact BMW on my behalf. A few days later the dealer called me to let me know that BMW would not offer assistance. The resolution they suggested is that I purchase new door handles plus the cost of programming comfort access because the trim pieces are not sold separately. ($500+ Per Handle.)After, I have spoken to BMW independent of the dealer and they are asking for more pictures. I dont understand this since they already have them. I conclude that the trim pieces have fallen off due to a problem with the adhesive not performing to specs (The trim piece itself is made of plastic with tape strip on the inner side). I am very disappointed that as a loyal customer, I would be dismissed in this fashion. I just spent over $60k for this vehicle.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

I purchased this vehicle brand new. During the warranty period, there were issues that were resolved. However, at only 67k miles the car is no longer under warranty and starting to fall apart. My problems have been a bad blower motor, steering angle sensor and water pump. Its unfortunate that BMW strives on quality when their vehicles cannot reach 100k. From my experience, BMW is overrated and their customer service is even worse.

BMW recalled my car for a timing chain and tensioner. They also told me I had to put a new rocket cover back on so they charged me and put a new one on. Had the car back. Only done a few miles and now its knocking his brains out from the top of the engine. This car had no fault before they carried out any work so I got the car recovered back to Bmw and so far they not taking blame.

Please Recall all BMW X5 XDrive35i 2011. They have a Recall but BMW of America is not making it known to all BMW X5 XDrive35i 2011 about this safety issue with this BMW X5 XDrive35i 2011. They need to send notices out before someone gets killed in the USA of America. Engine Malfunction the BMW X5 XDrive35i 2011 will stop without warning and jam the brakes and come to a full stop no matter where on the highway. Warning!!! Recall BMW X5 XDrive35i 2011!!!

Fuel pump replaced after warranty due to it spraying fuel all over me and the motorcycle. Flange area of pump cracked. This year BMW recalls pump for cracking, says it will reimburse if you replaced with BMW part and have receipt supplied. I had both and then they say no. Asked for written reason why refusal and they say they didnt have to. Customer service is the worst. This is the second time this motorcycle has tried to kill me. The rear disc brake rotor carrier broke letting the rear disc rotor lock up my rear wheel causing the motorcycle to skid out of control. Filed this complaint with traffic administration. Replaced part. New part is now made out of steel. Old one was aluminum.

BMW Nightmare! 7 months ago my 2008 X5 died while I was driving the vehicle. Fortunately, there were very few cars on the road at the time. I jumped the car and took it straight to United BMW in Duluth, Georgia. They informed me that everything checkout fine and I simply needed a new battery. Fast forward 7 months and the vehicle died again while I was driving at a speed of 45 mph. I nearly got rear-ended. My family and I made it home after getting the car jumped, only to have it die in my driveway. Oh wait! It gets better. The vehicle was towed to United BMW in Duluth this morning. I explained the history to the representative named Scott **. Scotts response to me is as follows: 1. You must drive the vehicle at least 20 miles a day. 2. You must lock the vehicle when youre not driving so the system completely shuts down. 3. We recommend you purchase supplemental power for the vehicle to ensure the batter is adequately charged.4. If your fuel is low you may also experience problems.My response to Mr. Scott **: No one in their right mind would purchase a BMW based on what you described! His response, My job is to give you the information. I apologize if your sales representative failed to do so. Needless to say, Im afraid to let my wife or kids operate this vehicle. BMW, IF THIS ISSUE DOES NOT GET FIXED ONCE AND FOR ALL, AND WE END UP IN AN ACCIDENT, YOU WILL PAY DEARLY!

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

2004 BMW 325i at 126,000 miles. No reverse, no warnings. Just letting people know.

I purchased a 2013 X5 last year and after putting 13k miles on the vehicle, I am told that it needs new tires. The dealer said that they should last 30k miles, but have worn uneven. Because I have purchased 7 ($500k worth) vehicles from BMW over the past 12 years, I thought that they would work with me in replacing the tires. They told me that it was my problem and that they are not doing anything about it. Well I am 35 and at this rate will be purchasing 15+ new vehicles over the next 35 years.... guess its time to give the Audi and Mercedes a try! I am sure that they value their loyal clients more.

I have owned 3 new BMW 3 series, prior to this purchase - this being #4. On Saturday, March 2, I went into the sales department at BMW Roxbury, NJ. I wanted to trade my 2009 330xi (purchased exec demo model) fully loaded for a new leased vehicle. After 5 hours an overly long and drawn out negotiation, and after being physically and mentally exhausted, we agreed to a deal. The first offer provided to me on my trade-in value for my car, which was at 50,000 miles, was $15k… A few hours later, and after many back and forths on lease options, monthly payments, etc., they begrudgingly offered me $17k, justifying the low amount for a windshield that had been cracked and filled by Safelite previously, and 4 worn tires. The car was in impeccable condition otherwise, and BMW assured me they could only retail it for $19k.On March 5, after only 2 days of actually driving the car, I experienced a horrifying issue - I lost the throttle in my car in 2nd and 3rd gears. I was on a 60-mile drive back to my home at night by myself, and while in stop-and-go local traffic, accelerating and merging onto a major highway, and then in local traffic again, I found I had lost any and all throttle over first gear. My speed dropped from 60 mph to 35 mph in seconds and without warning. I narrowly escaped, I would say, at least 10 precarious situations that were nearly horrible accidents. I ended up driving the car straight into the dealer in Roxbury fearing for my safety.They had the car until March 8. Service told me they dont know what caused the issue - they couldnt reproduce it - and asked me all kinds of insulting questions, inferring that maybe I didnt understand how to drive a manual transmission when Ive driven one for nearly 20 years. Or, maybe I just didnt understand the auto start and stop feature, or maybe I just couldnt differentiate scenarios during which it would be appropriate for a car to either go or to stop”. They said they spoke with BMW engineers who told them it could have been a faulty fan sensor and fan, which would have cut the throttle to protect an engine overheat. Brand new car, no issue showing on the temperature gauge. Car was returned late Friday night. While I was waiting for the car that Friday, I found the flyer for the resale of my traded-in 2009 330. They had created a sticker for $21,959... about $5k more than what they have given me on the trade-in. Nearly a 25% margin on my trade in. I kept the flyer for my own records.On March 13, again on a late night drive back to my home, the same issue happened. Same real danger of accident and this time I had a friend following me who witnessed the behavior of the car. I called the morning of March 14 and Service offered to come pick up the car for service and drop off the loaner. Its now March 15 and I havent heard a status yet. I paid the $499 initial monthly lease payment on March 2 and BMW has had the car for 7 of the 13 days its been in my possession.At this point, I would like to return the car for a full refund since it is neither safe, reliable, enjoyable or usable... and I would like my 2009 330 back and to walk away from BMW and never look back!

I just bought my 2007 BMW 325ci about a week ago. I bought it 250 miles away from where I live. I was assured that it had all been inspected by BMW in Tri-Cities, WA and that it was in perfect shape. By Archibald Motors in Tri-Cities, I bought and paid for the car and drove home. It did not seem right on my 250 mile trip, but I thought I was just getting used to a different vehicle. Oh no that was not it, the fuel pump was bad. I called the dealership and they said that they knew it was leaking when I bought it! This is a BMW. There are reasons we put our lives in their hands. I am so fortunate to make it home without an incident. They did tell me to contact BMW in Boise and they would pay for the repairs and they have all done a beautiful job. My point is is that it should have never happened in the first place. I am 67 and it was a gift to myself. BMW should be more up to speed with their dealerships.

BMW X1 is absolutely ** car. I am regretting the day I bought BMW -X1 20D from Navnit Motors. It has given me more grief than pleasure, and the guys I bought it from dont even have the basic courtesy to get back to me or call me or reply to my email; attitude stinks, they sell the car and forget about it. Thats the attitude Navnit and its staff has; go to hell. I bought an XI -20d last year, Invoice no ** dated 21-3-12 from Navnit Motors in Narain Pro Audio Lighting Pvt Ld and I have driven less than 3000 km. from 21st April 2012 till 21st March 2013 as the car is still in BMW repair center and I have driven here 6-7 times to my bungalow in Lonavala. I hardly use this car in Mumbai.The front wind shield glass got damaged sometime last year while cleaning the car on the passenger side. I had BMW secure and Navnit replaced the glass and charged me Rs 1500 but I lost no claims bonus plus the headache of traveling from Bhiwandi to Andheri to and fro and wasting my entire day, money and petrol. After that, both the 2 rear windows were not working and I sent the car to Navnit service station and it was stated that the motors need to be changed as they were defective, and the motors were replaced and its working okay now. I dont understand why the motors should break down so easily. This is obviously the case of substandard motors used.Now again the glass has broken on 19th March 2013,while cleaning the car at the same point as last time on passenger side. This is definitely a manufacturing defect. The toughened glass has to take a lot of abuse. Why should it break like this? It cannot even take the load of its own wiper. In discussions spanning almost 2 hours with Prakash **, I came to realize that both the left and right side wipers were different with different curvatures. Prakash stated that maybe a stone or flying object had hit the glass. I physically removed the wiper blade from its attachment and we checked that the lower part fitted on the car was touching the glass, where the crack had started. So we both arrived to the conclusion that the windshield was broken due to the wiper falling on the glass on the passenger side. Further, I let the wiper slip from my hands with its maximum inherent force to touch the glass at least 15 times on the drivers side but nothing happened to the glass. Why should it break the glass not once but twice on the same side and at the same point? A car of this quality is supposed to handle a lot of abuse and XI cannot even take the pressure of its own wiper which is absolutely ridiculous, obviously a drop test with several thousand times drop of the wiper on the windshield which ensures unbreakability by its own wiper is not taken or maybe the curvature of the wiper is such that it breaks the glass or maybe the padding is inadequate but I feel absolutely cheated by buying such a substandard productI am just too scared to even get my car washed or even take it out, for anyone on the street can just accidentally take the wiper up and put it down on the wind shield and the glass breaks again. When I called about the basic charge which was Rs 1500, I was told by Sameera that the charges are Rs 2500 and I would have to pay a couple of thousand more for rubber charges, and when I spoke to Miss ** in Service, I was told that Rs 1500 only need to be paid and not Rs 2500 as my insurance was done in March12 and the charges were hiked from April 2012. I am shocked that anything is quoted just to milk the customer more and there is no fixed policy of Navnit.Further, I had gone to the service station and met the head, Mr. Ravi **, and he was abrupt to the point of rudeness and he was just saying he had a meeting at 12:30 and had to leave and when I told him about the glass breaking twice on the same side and motors failing in almost a brand new car as it is driven less than 3000 km., he just said, It happens, and gave vague reasoning that electronic components like motors can fail without any rhyme or reason. I was zapped by his answer. Now these are high quality geared motors and the test method involves thousands of times to do up and down and 2 motors failing at the same time is not a coincidence and that, too, when we have hardly used the car and in less than a yearFor the record, I would like to state that my son or I personally drive the BMW and we dont let our driver touch the car and even the inside cleaning is done under my sons supervision as we dont hand over the keys to anyone excluding my son and myself. We treat it like a baby. I have been dealing with BMW such as Suchita/Pritesh/Kuber/ ameera,/Ashwini /Prakash (service), Miss **(service)/ Ravi (Service ) but none of them have even bothered to call back or answer my grievance. What precaution has been taken that the glass does not break yet again? I am thoroughly disgusted with the car and specially the attitude of the dealer and its staff. We bought the BMW x1 thinking that we would have a superior quality product but even a Nano costing 1/12 the price we paid would have been better.In my 33 years of driving spanning at least 30-32 different varieties and makes of cars, no glass has broken like this, not even once (wiper touching the glass) or motors damaged within 9 months of use and that too not once but twice, I would take this up on public forum and I am going to put this on all websites of manufacturers of BMWs rivals so that maximum people are aware of this if my concerns are not addressed as it is a clear case of selling me a substandard product and cheating.

The car (2013 BMW 550i M pack) has been top 10 from day one, a little low on gas mileage but great power. This has been my 4th BMW and just about all of them have been nothing but excellent automobiles, that said, I wont be getting a 5th, Moritz BMW on Arlington TX was just outstanding on making the sales, very happy with the experiences but... the service department was nothing but condescending and arrogant folks. I try Autobahn in Fort Worth TX and they did a lot better but still, not at the level I was hoping for. The car outperformed just about anything I ever had except for minor details. Because of the 2013 M pack the car has 20 wheels and they seem to be great for highway high speed but on plain city streets you need to be very careful. I purchased a full coverage road hazard contract for the tires and wheels so, after some unfortunate road bumps, some tires had to be replaced. A great car and thats the true, power train, body, interior, electronics and the whole thing. Honestly I couldnt find a better tuned road beast for under the price I paid for it, around $73000.00. The only other car with enough quality worth of mentioning was a 2009 Mercedes-Benz E350 Sport Package, that was too a great car but, thats another story.

Smashed into a dead car without flashers. BMW Assist didnt work properly. The call center wasted about 20 minutes before telling Chicago Fire Dept where I was wailing in pain. BMW didnt care and its not BMW per se but an outside vendor in Texas. However I got the tape and its disturbing.

From GM to used car manager have been unable to get an honest answer when looking at a used M5 with 14k. Checking the carfax car was sold as a CPO elite. First I called the dealership to confirm with service. When a service advisor answered she told me when I gave her the VIN # that this car was NOT in their system. Not in their system, it is on their lot!! Then was told when asked the salesperson that the car was NOT CPO. I decided to call an independent BMW service tech. BMW warranty info is nationwide. He was extremely helpful once I have him the last 7 numbers. He told me it is a CPO car and goes with the car, just purchased less than 4 months ago. After reading all the negative reviews of BMW customer service think I might pass on buying my first BMW. Especially since my local BMW dealership does not seem to know what they have on their lot.

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

My son and I each purchased a BMW new at the dealer in Jan. 2011. His was a 3 series, mine was a 5. Today he was told he needs a new transmission for $4,800 and he is just at 40,000 miles and three months out of warranty. The dealer said they could not help since it was out of time not miles on the warranty. He never drove it hard, just drove to work and around town, still has same tires. Is there anything he can do? I have purchased five BMWs from this dealer and will not go back if they will not help.

I have had a love affair with BMW since the mid 1990s, however Im sorry to say that relationship is on the rocks. Having had 3 brand new BMW cars and one new BMW motorcycle I can now say that BMW quality is no longer a corporate mandate, just a slogan. What was once (with proper care) a vehicle that you could rely on, be proud of and enjoy has become the brand of what next. I say this as my X3 sits in a service bay to replace the drivers side mirror which fell off! $1300 To replace something not broken not damaged but the latest in a long line part failures that was preceded by a motorcycle that I literally had to throw away. WHAT? Yes a 2003 R1200C with less than 12000 miles stored in my hanger that in 2014 turned into junk because of cheap manufacturing processes, poor quality wiring and metal plating that literally fell off. Sound familiar, among exterior body reflectors and interior parts that have fallen off or delaminated on the X3 the one that has convinced me is the drivers door handle that is slowly turning into black goop and when I showed it to the service writer he said and I quote On the earlier models you had to replace the entire door panel.... As I said in the beginning not worth the money, because you are paying for quality that is no longer there.

My car had transmission failure. I had the CPO plan to 100,000, and at 147,000, the transmission is dead. I have a 2005 330xi. I still owe $10,000 on it, and it will cost over $3,000 for repair, to have the transmission rebuilt. If they really took care of my car up to 100,000, why is it that 47,000 later, the transmission broke. Unacceptable for a BMW. The car I had prior was a VW, and was still running well at 287k. I cant afford to have it fixed. I am now without a car, and very upset.

I have a 2015 BMW 650i Grand Coupe. BMW offers one type of low profile tire. I am on my fourth front tire, because of a bubble forming on the side of the tire from driving on LA roads. I was offered wheel and tire protection when I purchased the car, but turned it down, because I have never experienced this issue on any of the other many cars I have owned. When I wrote to BMW North America, they dismissed me completely, offering nothing. My car is in mint condition, the magnesium wheels are perfect, so it is not from driving abuse. BMW have left a bad taste in my mouth and I have had to spend $1,700 in 18 months on tires. Never again.

On July 31, 2011, I bought my first and last BMW. I bought a brand new X3. I loved the car at first and then months in, the problems started happening. Let me first state that when I bought my X3, the back hatch did not open and close properly. The struts were broken. The first time I had issues, I was driving and the dash alerted me that my back hatch was open when in fact it was closed. Then the alert went away, but my hazards started flashing. I called the service department and they had me bring my vehicle in. They tried to tell me that because the struts were broken, it was tripping the system. So they fixed the struts.A month later, while I stopped at a stop light, my back hatch opened all on its own. Then within that same week, while driving up my drive way at a speed of 15mph, my back hatch opened all on its own again. So I called the service department again. And again I took my car to the service department. They kept my car for almost a week, only to conclude that they couldnt duplicate the problem. Therefore, they couldnt fix the problem. Another month goes by. While driving on the freeway, this time the dash alerted me: 1) Back hatch open. Then the alert goes away moments later; 2) The hazards start flashing; 3) The windshield wipers start swiping, and the windshield wiper fluid starts spraying; 4) And an alert on my dash states, Windshield wiper system failure. That alert flashed twice.I currently have my car in the service department and I’m at my wit’s end. I thought this company built good, dependable cars. All I have experienced is problems. My car isnt even a year old. The company has told me that in order to buy back my car, I have to pay them $3,500. I think that’s totally unacceptable. I never want to do business with BMW again.

In a period of last 12 months, my 2010 BMW X5 has had the following failures, which leads me to believe either that BMW has no quality in their products or this SUV is just a lemon. 1. Check Engine Light - Radiator replaced in Jan 2014. 2. Car slows down in the middle of the road and stops - Fuel pump bushings replaced in Aug 2014. 3. AC stops working - AC leak Schraeder valve- Aug 14 4. Thrust rod replaced - Aug 14 5. Check engine light on - Oil leak from Oil Filter Housing - Nov 146. High pitched noise from the hood - Crank Case Vent system - Dec 14Called BMW for the last problem today and they just washed their hands off. Leads me to believe that they dont stand behind their product. Buyers beware. Do your research before you buy. There is certainly no driving experience here. It is the fear of your car stalling at any time.

I am the original owner of 530 2006 BMW. The fuel pump went out before the car was 2 years old and a couple months later, the other fuel pump went out. The dealer repaired it because the car was still under warranty and had less approximately 17,000 miles. After repairs, I began to have severe gas vapors inside of the car. The vapor was so strong you could see the car vapors seeping from the car while standing on the outside of the car. I took the car to be repaired 3 times for the same problem. The fourth time, I had to contact the corporate office to have a specialist look at the problem. The last repair was a little better, but I can still smell the gas as of this date. Now my car is 6 years old and still has less than 50,000 miles on it. The thermostat light came on saying that the car is hot, not to drive any further. So, I took it to be checked. I was told that the engine thermostat needed to be replaced and would cost $650.00, so I asked them to hold up on repair because I wanted to check with other mechanics for 2nd opinion. I called the specialist to get a quote thermostat repair. Both mechanics from other shops told me to tell BMW service department to make sure that my problem was not the water pump before changing the thermostat. I called BMW back to ask them to make sure that my problem was being caused by the water pump. The repairman insisted that my problem was not a water pump. He said he was absolutely sure that my car needed a new thermostat. After his confirmation of the problem, I gave permission to replace the thermostat. About 1/2 week later, the thermostat light is on again, worse than before because its now red instead of yellow. I had to bring the car back on Monday, 8/20/12. Guess what they are telling me the problem is? The water pump which is around $1,100.00, not to mention the $650.00 I just paid for a thermostat that was obviously not the problem in the first place. I am raising hell! I hope you readers can hear it in my complaint and excuse the spelling because I cant even think straight right now. I will never buy another BMW! Never, never, never, never! Nice looking car, but you cant drive from here to there on looks. Buyer beware.

Recently purchased 328i a month ago and was very excited! Had a big rain storm, the car was somehow flooded, floor and carpet completely soaked. Now the car will not start! It just completely shut down. Steering is locked. Has anyone had similar experience? I would like to know if even worth keeping now. Would like to purchase another BMW, but skeptical. Repairs are outrageous!!

Beware of BMW leases!!! They will do whatever it takes to charge you extra at lease end and try to pressure you into making up charges and keep changing the damages. They cant keep their story straight. They just do not care!! Buying another BMW I was treated badly!! Dealing with several bad guys in Ohio. I will fight this.

I owned a 2000 BMW 323ci coupe that I purchased back in 2004. The car had only 13,000 miles on it and was optioned with every accessory available. I purchased the car from a private seller for $21,000 which I though was a steal since the car cost $43,000 new. The car looked flawless and drove as new; it still smelled new inside. I struck a deal and the BMW was mine. I felt as a BMW owner that was above most people now on the road and I changed my driving style to prove that I was now someone to be very envious of because I was to be respected driving a BMW. That claim to fame ended a few months later when the transmission failed on my BMW as I was shifting from reverse to drive. I couldnt believe it! How could this happen to a car with only 20,000 miles on it?!?! And a BMW for that matter. The cost to replace the transmission was $6,000!!!! That stung badly! In the coming years I also experienced very costly repairs ranging from HVAC issues, electrical problems, fuel issues, power steering failure, brake problems, a fractured subframe, cooling problems, Harman Kondom speakers rattling the interior when playing heavy bass music, broken and leaky sunroof, interior trim falling off, squeaks and rattles in seats and dashboard, popping steering wheel, cruise control failure, HID headlight burnout and I rarely drove in the dark, leaky trunk, power window motors failing, front turn signal housings getting wet inside and causing shorts. The cost of repairs on this hunk of junk amounted to over 15,000 dollars!!!!!!! All on a car with less than 100,000 miles! How horrible is that?! I had to sell my precious BMW for a mere $4,000 in 2009. What a piece of junk! Now I know why the original owner sold this crappy car and was driving a new Lexus sedan. I ended up buying a used 2006 Honda Civic Si that has been 100% trouble free and now has 183,000 miles on it. Im still reeling from my horrible BMW experience! I realize now that I was a pretentious fool thinking that driving a BMW was going to make me noticed and important on the road. Boy, was I wrong! DO NOT BUY A BMW!!!

I just bought a 2000 328I very beautiful car and the first day I drive the car the clutch pedal went to the floor. I checked the fluid and it was fine so I changed the clutch master cylinder and bled the system and it went back to a solid pedal. I cant select no gears when the car is running but when the car aint running I can put it in all the gears. If you know whats wrong with it please let me know what to do.

I purchased my 2013 BMW 328i in 2015. The car has about 46.000 miles on it, and it is just out of warranty. The check engine light went on. I took it to Stevens Creek BMW for repair. After they did the diagnosis, they texted me I need new NVLD pump. I confirmed with them that it is $546 including parts and labor. However, when I came to pick up the car, they charged me $761.89. They told me the additional $215.89 was diagnosis fee. I was wondering why the dealer charge diagnosis fee. Isnt that diagnosis part of the repair procedure. I paid the full amount anyway.I took my car and went on the freeway for couple miles. The check engine light came back on again. I assumed that they didnt test drive after the repair. I ended up to take my car back to the dealer the next day. They did another diagnosis and found a different problem. It was fuel tank venting valve. This time the problem seems fixed. I think I shouldnt pay for the diagnosis fee because I let them repair in same dealership. They didnt told me there were diagnosis fee prior to my authorization of repair. Second, I paid $190 for the fault repair pump which the fuel tank venting valve shouldnt cost that much. My suggestion is that you want to make sure what is total amount you have to pay... Watch out for any hidden cost.

4 weeks ago, on 5/8/12, I brought my car in for service. The check engine light came on. It was in for 3 days to replace fuel injection system. I got it out and 4 days later the check engine light came back on. I brought my car back to the dealer on 5/15/12 and it has been in there ever since until this day. It is still in there and today is 6/1/12. I am getting the run-around. They have been trying different things to fix the problem and still have not fixed it. They wouldnt even provide me with a loaner. I have been paying out of pocket for a rental car going on 3 weeks now and they won’t even reimburse me for that when they test drive my car, put mileage on my car and burn up my gas. I strongly feel this car is a lemon.Instead of them saying its a lemon, they want to spend countless hours and weeks trying to fix a car they dont know how to fix for 3 weeks now. I am so angry. I dont know what else to do. They are not helping me to my satisfaction at all. All they keep telling me is they are working on it. Its been almost 3 weeks now. Enough is enough now. They keep taking apart my car and putting it back together to the point that I dont want the car because I dont think I’ll be or feel safe in it. My car is in Union Park BMW in Wilmington, DE 19806. BMW needs to buy this car back so I can move on with my life. It does not take this long to fix any car - not 3 weeks!

My transmission needed a $3000 part which had been replaced less than 2 years earlier near San Diego, CA. BMWs warranty for parts purchased from their dealerships has a 2-year part and labor warranty. The part was replaced at Ontario BMW (now Penske) of Southern California under warranty free as confirmed by the customer service manager named Gary at Ontario BMW. And after the repair in a very unexpected manner, the BMW reps at BMW of North America rejected the repair because the repair was not done at the San Diego BMW dealer where the original repair was performed. The possible caveat that the transmission parts be replaced at the original part of service was never mentioned to me by any of BMWs official agents and representatives. The car is now fixed. And because it was not done in the original dealership in San Diego, they literally want to dismantle my BMWs transmission (basically redamage it) and make me pay for towing to San Diego to redo the repair. Not only does this make no financial $$ sense for me or even for BMWs own dealership, but its a poor and senseless, useless decision that violates BMWs own warranty policies. Please intervene and quickly shut this case in our favor since my request is beneficial for all sides involved. The warranty was honored as stated by BMWs agents and since no one at BMW knew of this hidden caveat, it makes no sense since my BMW broke down in Ontario, California. Thanks!

With X-drive the BMW 428 2014 is a year-round, all weather car (as long as you don’t need clearance!) Fun to drive, good mileage, superb handling. Would definitely buy again.

Purchased this SAV 8 days ago with 8k from a local BMW dealer. Failed MASS emissions test. Service department said that I did not drive it long enough. Owned Lexus, Toyota and they passed test the next day.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

I own a 2011 BMW X3 with 98,000 miles. Bought it new. Never an issue with car. Out of blue it refuses to go into any gear other than park. Have it towed to BMW dealership in Tenafly, NJ. Am told it needs some sort of electronic component replaced in transmission. No indicators of issue prior to this. Repair charge $5000. So I now have to pay 10% of original purchase price for car to be drivable. A car with very normal usage and no problems. I have no recourse. BMW deaf to my concern about the costs. Done with BMW. Never again.

In May 2013, Pawan ** bought a pre-owned BMW (BMW 328i) UP 16BT 8989 and during the sale was assured by the group all other related papers are being transferred from the previous owner to Pawans name - never took place. Formal FIR lodged.

I have had my X5 for over 2 years now, I bought it brand new from passport BMW in MD. I have had issues for about 2 years now with the camera. At one time it just would be blurry then it went dark. I took it to the dealer, they said they had replaced it but no sooner it started acting up again, sometime when I would have the car in drive it would attempt to come on. (I was told when I called that it was the hot weather that was affecting the camera operation). I called BMW corporate, someone called back a couple of times but was never able to get the dealership to resolve this issues as he had promised. I am so disappointed in this car vis a vis the monthly car payment I keep making.

I keep getting a warning sign on my BMW 1 Series, which reads Drive train, continue to drive slowly. This has been happening at regular intervals and I have been taking it to the dealership called Club Motors Randburg, in which case they have not been able to fix it. The query is now at the hands of BMW SA and I am not getting any joy as I am disgruntled and pained by the way I have been treated by BMW. I have now requested for the dealership I bought the car from to take their car back and organize me another deal. The dealership is telling me that they can only trade in the car and I will have a shortfall of R100,000, which is extremely unfair from BMW as I got this problematic car in April 2012. Ever since I bought the car, it has been problems after problems. I regret the day I decided to buy a BMW ever in my life. That was the worst decision I have ever taken in my life. I have had the worst experience in my life. If this is the way BMW treats its customers, then they do not deserve the status they claim to give to their client - which is sheer driving pleasure. I am deeply disgusted and I feel ridiculed by BMW. While all I wanted was to have a great German machine, instead I found myself the biggest lifetime liability. My wish is for BMW to deliver the promise they give to the customers, which is a world class product and great customer experience. I would like BMW to contact me urgently as I am faced with a problem. The dealership is now forcing me to bring back the loan car that they have lent me as they feel that I must take my scrap car and it is not their problem, but mine.

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

As a midlife crisis buy, I sold my very dependable 05 Honda Pilot and opted for a 1 owner, exceptionally clean, 3rd row X5 with 96K. I got it for a good price at the auction, but it was an as is sale. Immediately after purchase, I noticed an intermittent clunk and bounce in the transmission/motor area about 1 second after startup. I took it to the dealer, and they told me the fix was a software issue for which I paid $340 for. Well, that didnt work. The repair rep told me there was no other fix, that it would be a waste of money looking for the problem, and to live with it till it broke completely. That was comforting.Then the other day, the radiator reservoir blew up which cost me another $290, because it happened in the middle of nowhere and the only repair shop knows that. I knew the windshield washer pump wasnt working, now the fluid is leaking out and the the washer fluid low light is permanently on. To fit it, you have to take the right tire and wheel well liner off. Another $200 fix. There is a loud clicking noise from the motor which seems to come from a design flaw in the head which doesnt allow oil to get to the lifters fast enough. Ive only had this POS for 3 weeks. I cant wait to see what failing item sucks my wallet dry next. Ive never had roadside assistance insurance with any of my cars, and never needed it, but with BMW, its a must. Definitely wont be buying a money sucking BMW again.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

Its a 2011 BMW 535i. When I turned on the front defroster the fan was making an abnormal loud noise. Took it to the dealer and they checked that out and said leaves went inside the fan motor and they had to replace the fan motor. My question to BMW again how did the leaves went inside the fan motor to begin with? Do not they have proper system in place where the leaves should not be even allowed to go inside. I saw this happen to way older cars. I drove Japanese cars which were way older models than these, never ever had any issues like these. Please do yourself a favor stay away from B** unless you love to keep throwing your hard earned money and get stressed out all the time, and will always drive in fear.

I was sold a lemon, bought brand new car (2012 BMw x6 35i drive) with only 10 miles that had a manufacturers defect that had to be fixed 3 more times within a 24 month period. Asked to be put in a new car because it had not been 30 days since purchase and was denied. BMW changed my oil and a month later my engine locked up on me because of their negligence. Horrible service treats you like a number, damages your car purposely if you ask me so that they can make $$. All of a sudden I have all these MAJOR issues when car goes out of warranty.Looking for a good attorney because I want every penny I spent back for all the pain, and suffering. My car constantly had oil issues with leaking oil and exhaust issues. The car rides like crap since they have called themselves fixing it. Help. Anyone out there with similar issues. Maybe we can try and get a class action going, or if you know of a good attorney that specializes in lemon laws please I would be ever so grateful for the information. The car has had 3 safety recalls on it. I will NEVER purchase another BMW!

BMW x3 xDRIVE28i - For a SUV of this price, some of the finishing touches are mediocre and I find that after 50 years of driving a BMW product, their top quality and so called attention brought to customers, are declining. It is still the driving machine but its not anymore the cream of the cream!

I purchased a 2013 X5 on 5/22/13 and it has been in the car shop over 2.5 months. I am beyond frustrated in dealing with the dealership and BMW North America. Ive gone in for rattling noises that took them 2 times to fix and now my module that holds the lights, Bluetooth, SOS button, etc. will not work. This is the 3rd time in the shop for the module issue, BMW has switched out the module twice, and has rewired it twice but they still do now know what is causing the issue. They have had expert technicians that came out and conference Germany but no one knows why it sometimes work and sometimes doesnt work. All I am asking for is for BMW to give me a fair trade for the car but they are not willing to so. The reason being that this is not a safety issue. How do I know it wont be a safety issue in the long run?

I bought a brand new BMW 530i in 2004. Since I am an independent consultant in the software industry and often work at home, I dont drive that much so until yesterday, it has only about 80,000 miles on it. I was driving on a bridge in San Francisco Bay Area in a slow traffic yesterday, both transmission and engine burned down suddenly (with regular maintenance). The car has been giving me troubles from the first week after I bought it. Whenever I drove in slow traffic, the on board computer will show a warning to tell me Transmission Fault. I have to pull over to turn the engine off and turn it back on again; otherwise, I cant drive it.My BMW - I was told the three letters can be translated into Dont Touch Me into Chinese - finally dead yesterday. I paid $400 to tow it to a BMW (dont touch me!) dealership near where I live, and just got a call from them and told me the total cost to repair is more than $16,000. I am filling a form online to donate the BMW junk to a charity now. In my will, I will ask my son not to buy Dont touch me in his life, and ask him to tell his son not to do so neither.

Im in the military, and when I went to look at cars they told me leasing was the way to go. When I explained that I move a lot and that the chances of me still being in the area when the lease was over were slim they said that wasnt an issue. They said they worked with military people all the time and knew how everything went. Well 3 years goes by and I have to turn in my car. I was told if I turned it in with miles to use Id be reimbursed. I was 8,000 miles under didnt get a penny. Then I am told I have to pay a 300 dollar fee for not getting another BMW. So I was not happy to say the least... then a year later I get a bill for property tax in a state Im not a resident in and never even registered the car in.Apparently they like to leave out that because you lease it means the title belongs to them not you and the states dont allow the exceptions because the title is owned by BMW. Horrible experience trying to deal with this and in the end had to pay a tax I never should have had to pay. Stay away from BMW leasing if you are a Soldier.

On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that its the engine! The engine cylinders are misfiring. I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean its a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires. So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanics diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor. Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car. I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car. I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I cant afford more repairs. Amazing how these top of the line car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a luxury car dealership. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10am from work and I was being handled by a service adviser Andrew ** reporting to service manager Ricardo **. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my cars status every few minutes but at least 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers.I finally get a call from Andrew (this was after my multiple calls, voicemails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15pm and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill.I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer. This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo ** who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7pm Monday evening to apologize and say that he expects his staff to at least communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car.Tuesday a.m. (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 min drive), Carlos at their shuttle desk told me he would have someone at 3pm to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carlos again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins?? At that time, it would have been maybe 4:30 p.m. or more. There was no apology or remorse from Carlos either at that point.So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours. Again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew ** in terms of any voicemail or emails? When I left, I had a letter attached to my receipt that asked to provide a customer feedback from their client experience manager Erika **. I left her a detailed voice message yesterday about my experience on my way back home, but another example where the manager has not gotten back to me at all.I feel the issue seems to be with the team there where they don’t think their customers need to be treated with utmost priority and professionalism. Especially when there has been so much of an inconvenience and hassle for someone, there was no effort on their part to get back and try to make amends. This was one of the worst experience having to deal with a dealership in terms of communication and way they treat their customers. VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT.

My wife and I were driving when our car just died on the highway which is a 2011 bmw 335i coupe with 94.*** miles that she recently bought used. I called the Bmw of Portland. They said to come over and bring the car because I have warranty, they said which expires on the 30th of this Month, I was surprised but at the same time happy. We got the car in the shop, they gave us a rental. After a few days we received a phone call saying they cannot detect the issue because the battery is dead and its not original equipment. Two months prior, we replaced the battery at specialized Bmw shop, the battery was programmed and registered like it supposed to. So now bmw wants $500 for a new battery so they can test drive the car and duplicate the problem, but the funny thing is they said they charged it overnight and it fired up but died after an hour. So I told him obviously there is something draining the battery and he said nope its just the battery isnt original equipment. So I called a different bmw dealership because they refused to change the air filter and oil change while you can see that the air filter is super dirty. The main technician guy is scandalous and lazy. Spark notes car lost complete power and when I mean complete its out like nothing works at all. Prior a week before a car started to have longer cranks but it would always start. There is a recall for the positive battery cable but when I type my vin in it says I dont have a recall. I dont know what to do.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldnt find any address, I went back to the salesman to get instructions. However, he couldnt get the car to find the address of its own dealership. Funny eh?So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldnt find the address. I read the work order and the work order said that nothing was done.I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.

We leased a brand new 2011 750Li. One month later, the car lost its power, and the engine light went on. We took it to the dealership, where it stayed for 10 days! Finally, they found the problem, fixed it, and we picked up the car. We drove the car out of the Vista Service at 11AM. At 6PM the same day, the car stalled in middle of the road. We called Vista to tow it, and the car is there for already 20 days. Nobody knows how long it will be stay there.They could not even find the problem. They kept telling us stories. After probably spending thousands of dollars out of their pockets, since it is under warranty (the car is 1 month old!), they told us that a rat got under the hood, and chewed all the wires. Now, they have blamed us for it, after a month in their body shop. Now we had to make a claim with our insurance, and pay the deductible fees for it. Meanwhile, they gave us an X5 as a loaner. A couple of days ago, we went to the supermarket, walked out, and found that the rear windshield was broken. Now, the dealership does not want to exchange the loaner, and I have to drive it with the broken window, with a 1 year old child in it, and a stroller full of glass. The insurance company is laming the dealership, and we have to pay another $500 for the window, and I even cannot exchange the cars after I paid. The worst dealership in the world. The salesperson was the best-James **, no hard feelings, you are the best! What cannot say about James ** in service department. The brand new car has been in service for more than 30 days.

We purchased a pre-owned certified BMW in Fresno, CA in April 2013. Within the first week we had problems with the electrical and our amp went out completely. We were told that it needed to be reset but it continued to fail. We had to take the car in 5 times before they replaced the amp. This was only the beginning of our problems. In the first year of ownership, we had multiply problems with the car including but not limited to: new air conditioning, rear door latch, interior door panel, oil leak. The biggest and most dangerous problem occurred on February 11, 2015. I was driving home on the freeway and I lost all power in the car. We were in the fast lane, going up a hill and suddenly no power! There were no warning lights of any kind, just complete power failure! I was able to pull over on the freeway and call the BMW service department in Fresno. I was told by my service adviser to simply turn off the car and it would reset. Upon my arrival back in Fresno, I took the car in to the BMW dealership for repair. After the car was there for a few days, I was told to pick up the car because the service department found nothing wrong with the transmission. Once again I drove the car and with my family in the car on the freeway, I lost complete power again! I took the car back to the service department and told them the car was unsafe to drive. I was given a loaner car. My car was in the service department for one month! My service adviser called me and said that there was nothing wrong with the car and to come and pick it up! I then called the service manager and customer relations with BMW corporate. I explained I could not drive this car because it was not safe for my family or any other driver on the road! It was then that they did an electronic test and determined that it needed a new transmission. On July 23, 2016, on our way to the central coast, the engine started making a horrible loud noise. I took it in to Coast BMW and they informed me my AC compressor was out, the wishbone was cracked and had to be replaced and they found 2 oil leaks. My car had been burning one quart of oil a month and the Fresno service department told me that was normal for an x5! The service advisor at Coast BMW told me my car was NOT SAFE to drive. We had to leave our car at the coast and rent a car home. These are all problems that should have been discovered by the Fresno service team because the car had been in several times. There is truly no excuse for BMW to put the lives of my family and the lives of others at risk. I trusted that I purchased the ultimate driving machine. These problems should NEVER happen to another family. Please be warned that BMW is willing to risk your life and your families lives to save a buck.

I looked up all of these reviews to decide what to do about my 2011 BMW Coupe. I previously owned a 2007 328xi sedan. When the 6 years of warranty ran out, I had expenses of over $1000 frequently. I traded it in on a 2011 Coupe, with warranty. I almost have 50,000 miles on this car and I will definitely spend $2000.00 to get the next warranty. Then I will sell the car or trade it in. I love my BMWs. They are fun to drive and MY dealers have been great. The first was DeSimone BMW in Mt. Laurel, NJ, the current one is in Atlantic City, NJ. I always get a loaner car. The staff is polite and they answer my every need. As long as the car is under warranty, it is all good. It is so sad for me to read the horror stories on this site. I thought I was getting ripped off buying my 2011, it seems not. I wish the best for all of you. These are expensive cars, and for me they are worth it for the service and atmosphere, AND driving.

I purchased an 08 M6 from the dealer in May of 13. It had 63,000 mi. In the fall 0f 14, I had the clutch, flywheel and slave cylinder replaced for a few thousand. In Dec. of 14, the check engine light came on. I parked it and had it towed to the dealer in Jan. They said it didnt have the correct battery so they replaced it, synced it to the computer for several hundred. Then they said it needed a new vanos pump as the chain was broken and metal shards were found in the bottom of the oil pan. Solenoids in the VANOS system had broken, causing the chain to break. The vanos pump was replaced and now Im told they couldnt get all the metal shards out and I need a new engine for $25,000.00. This is the top-of-the-line flagship vehicle for BMW. It has 72,000 mi. on the engine and has experienced catastrophic failure. I owe several thousand for the work thats been done and it still needs a new engine. Id appreciate suggestions, advice.

Bmw x5 bought new for over $90,000. It has only done 78,000 miles and the car just died whilst I driving on the motorway. I had it taken to BMW SPIRE in London. 2 days later they emailed me saying I have to pay them 16,000 ($20,000) to repair it because the timing chain had gone. I had the car serviced by them one week before and they said nothing about it. No warnings. Nothing. It has a full service history with BMW SPIRE. The Bmw cars are not fit for purpose.

I was wondering whether you might be interested in running a story about what to watch out for when leasing a car. I am having a very difficult time with BMW Financial Services organization and have identified at least 4 ways that their owners choice agreement does harm to the customer. I learned a lot and thought it could be of potential interest to your readers.After turning in my i3 at the two year lease end, and making every payment like clockwork, and returning the car in immaculate condition (nothing found wrong by the independent examiner), they are suddenly hounding me to pay them $353 purportedly so they can use that money to sell the car to someone else. What, I said? I leased the car from you, its your responsibility to sell it. I have tried talking to them but they claim that this money clawback fee, is somewhere buried in the fine print of their agreement.Strangely, no matter how many times I spoke with all of the people at the dealership no one ever made me aware of this situation. And the Financial Services Group was irrational when I called them. When I explained that I bought another i3 but I didnt finance it, they wouldnt take off the fee. It would seem that finance group at the dealership needs to tell the customer when we are in there signing pages and pages of documents. But my real wonder here is why BMW management would want to pursue this after the fact, fee extraction extortion strategy.I was told, now after the fact, that had I did another financing with BMW finance they would have waived the fee. However, the reason I didnt buy the i3 I had from the dealer was because I was told that I would have to pay a $2,200 customer loyalty fee over the street value of the car. And I actually have this in writing. Is this a rational thing for a customer to be told? Is that what loyalty means to BMW Finance. Hey you are loyal, so you need to pay $2,200 more for the car? For $350, and what they want it for, I can tell you that they arent earning goodwill and keep customers this way. I have two other tax issues that harmed me that was also part of their program. These were tax related and needlessly abusive policies. Anyway, I dont think I will be leasing another car from BMW Finance.

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

Bought a 2020 M340i xdrive BMW. The proximity feature of the Idrive have been an issue from the day I picked up the vehicle. On the way home from the dealership the doors would not open using the door handles. Had to use the key fob. On day two I called the BMW genius. He had me reboot the Idrive. This fixed the problem for a short time. The way it stands now, we never know when its going to work. It worked for a couple days recently, only to stop working for the last 2 days. I took it to the dealer when it was not working. When I got to the dealership, it started working when I arrived at the dealership. They checked for error codes. They said there may be issues with the antenna based on the error codes. The order is in for a new antenna. This was on 10/19/2020. Still have not heard anything from the dealership. It is now 10/27/2020. I dont know where the part is coming from, but I had hoped it would be here by now, and I could see if this fixes the problem. Hoping for the best, but I fear this going to be an issue as long as own the vehicle.

This company is being run straight into the ground. They will lie to you and in our opinion are crooks. So sad to see what was once a great car company turn into what it has become today. I would have to say that I agree with all the other reviews regarding this horrific company. Please take our advice and buy a different type of car that will give you the respect and service that should come with a car that prides itself on Customer Service.

I own 2 BMWs. A 2008 750I and a 2008 X5. In the last year I have spent over $5000.00 on each car. Its one thing or another. The most expensive are the various oil leak repairs. I have owned BMW cars for the last 8 years. I am done. The design of the engine, while high tech, is not reliable and will have the customer spending a lot of money for repairs.

Keeps me updated on my car and what to expect of my car and what to look out far to keep my car operable and running at its best. This is my first BMW given to myself for my 60th BD. I like the bmw place here in Columbia, Mr. ** helps me understand the ins and out dealing with my bmw and he does not let me feel stupid.