My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

This is the worst car purchase I have ever made. The car is so small when there is another passenger in the car. I drove the 2017 Audi Q3, when I took a vacation. Could only fit 1 piece of luggage in the cargo area. The backseat is not roomy enough for a sardine. Horrible on gas. Can only use premium. I should have kept my Buick Enclave. That was a sweet ride!

I bought a 2002 Audi and it was slightly used when I bought it, but in excellent condition. However, after several trips to the Audi dealer for repairs, my car caught on fire under the dashboard (electrical fire). I began to search the internet to see what I could possibly do and to find out if there had been other experiences like mine. Fortunately, I did and found out not only there had been more cases similar to mine, but that they had had serious issues over the years with Audi cars catching on fire.

Yes. Hello! I purchased an Audi 5 Quattro in August. Recently, I was ready to turn my vehicle on when I was terrified by a loud banging on the glass. I screamed, thinking someone was trying to break into the car. I called Audis national line, and was told that they knew of no such incidents. I called my dealer, who said it had had a couple of like reports, but no breakage. The dealer just called back to say it would need the car through the weekend to loosen and lower the moon roof, as that was Audis international fix, and, indeed, breakage has occurred on some vehicles. I love my car, but I am very concerned, as I bought the car, specifically, to safely transport my granddaughter. Should I be assured by the fix? Will it compromise my vehicle? Where is Audis recall? I am seeking a proactive v. reactive response. Thank you!

I have recently bought an Audi q7. Its a great looking car and is of a high spec with all the gadgets and mod cons. However I am having problems with what I think is the gear box. As I accelerate up to 2000 rpm there is a vibration and the car seems to shake until I get to 4000 rpm. Has anyone else had this problem? If so can you help me? Many thanks.

I was happy that there were several models to choose from with different features. It is a luxury brand and that is what I felt when in the car and I enjoyed it. It seemed to fit me well. The model that I had was compact so the passenger capacity was not that good. But it seated 4 people comfortably. There were larger models available but I enjoyed the way the smaller model handled. It looks good and had a classic style and color. I like new features but I dont like flashy features that add no value to the car. The car I had was not new but I liked that the newer models had a lot of features as options. It was nice to know that if I wanted to upgrade to more features later, they would be available.

I have a new 2015 A3 Cabriolet and the top leaks every time it rains. Audi dealer is unable to duplicate so they are telling me Im out of luck. Sick of this car and Audi not wanting to own up and figure out a solution. Paid a ton of money and wish I would kept my 10 year old Chrysler. I will never buy another Audi. EXTREMELY DISAPPOINTED.

Audi handled great. Good gas mileage. Fuel economy opt and looks good. I used a 2017 for about a month. Hated to give it up. Looks like a luxury sedan handles like a sports car. Very roomy.

Audi is a terrible company to lease a car from in my opinion. There isn’t an employee there that I would say is customer friendly. I have owned 11 BMW’s and for once tried Audi. Big mistake! Terrible company. I own a Range Rover now and still wish I stayed with BMW.

This is an Australian review of a sale conducted in Australia and this matter is due to be hear at a tribunal hearing later this month, but thought I would share my experience as l am sure, well l am certain it happens by default to many others. Purchased the 2013 Q5, fully optioned for around $90K AUD, as a tempter to buy from this dealer, they gave me the Audi Corporate Package - (3 years free service and invitations to corporate events, race days, family days etc.). Noticed in the first 3 months when I went out on long drives, the Sat Nav was giving out inaccurate road directions, wrong time estimates for arrival, in some cases up to 2 - 3 hours difference. On a highway that a bypass built some 4 years ago, when I was on that bypass, it didn’t exist on my maps, according to the Sat Nav on was driving on farmland, but clearly I wasn’t - it was obvious the Sat Nav had software that was many years old.When I went to book my first service - I was told that the first service was going to cost me $1000 (this was some 9 months after I purchased the car), I said NO I get free servicing for 3 years, he said NO, I can’t see anything, so you have to pay, so I showed him my Audi corporate card and then he says, oh yes okay, it’s free. I tell him that the Sat Nav needs an upgrade because it’s so old - he says, that will cost $800 - I tell him the car is brand new when I purchased it - in fact it wasn’t even on the lot, l was waiting for it to arrive from Germany, that’s how new the car was - he said, it’s a spare part and so you have to pay $800.I speak to the sales guy who sold me the car - he sympathizes, says he will see what he can do, but invariably the expectation is the consumer needs to pay - I never hear back from him. I call the General Manager of the dealer and he bluntly states, it’s a part you have to pay for it - that they sold the car as is from the manufacturer. So I call Audi Australia and they say it has nothing to do with them, that the sale was between myself and the dealer and I have to take it back there.I call Australian consumer affairs, they send out an officer and he negotiates a compromise that I pay 50% of the retail price of the upgrade - I refuse. Matter is before a tribunal hearing later this month. I call Audi Australia and say in 11 months, I have never been invited to any Audi event, any family day, race day, corporate function, yet it was part of the purchase price of the car and influenced where the car was purchased from. Audi Australia calls back - oh yes we see we didn’t do that, well we will make you a priority for the next event.To this day, priority has not equated to definite, nor have I been told what event, or when it’s at - nor by virtue of the fact that I hold a valid corporate Audi pack, that I should be invited to attend that event anyway so nothing was been offer to compensation the last 11 months - so now the hearing will be on 2 counts. I am told by Audi, that Audi upgrade their software on the Sat Nav every 4 years and I purchased my car on the 24th of December 2013, and the global upgrade happened on the 14th of Jan 2014, so it was just bad luck for me.One of the many claims is that a product was sold that was not fit for purpose and the selling a car as is, doesn’t apply to a new car, it needs to be fit for purpose and the reasonable intention of purpose. I would never of thought a company like Audi would conduct itself in the manner above, I am quite appalled and hence the litigation - this issues themselves aren’t big issues, but the conduct of both the dealer and the corporate company are appalling and rely on the fact that over here, people may think it’s too expensive or not worth the time to take them on - well game on Audi! Having said that, the Q5 is a fantastic car, one of the best I have ever had, but will never buy another one again!

Audi a5 from 2008 - 2 days before holiday on 26.04.14 the window cable mechanism breakdown, cost 225 for the part only+ labor cost 3h. On the 4th of May 2014 on our way to Venice, it was raining, a skylight take place, our central console dead (navigation, radio, media, no oil check, completely dead). Went to audi dealer in Venice, paid 80 euros to check the BUS Interface. The part need to be replace, 330 euro for the part + 120 euro labor cost, as is a UK car they need to order the part from UK. After 3 days in Venice we decide to buy a GPS for 150 euros and continue our holiday (Italian audi dealer check and top up our oil Castrol edge 5-30W ONLY SINCE the car was new 1500 km). Later on the 10th of May 2014 we arrive in a nice city call Brasov in Romania and the engine stop with no engine sign on. We call a service. They come to investigate our case and surprise they check the (ENGINE 135000 miles) timing chain and the top (plastic) tensioner. It was broken into pieces damage @ few 3000 TBC. We left the car in Romania and return to Jersey Channel islands UK by plane. The conclusion is the audi company diminish our entire holiday + 4500 into parts and labor cost. We plan to pay a visit to our insurer as we have full comprehensive insurance on the car + travel insurance, hoping they will do something for us as the car is not in the warranty anymore..... So the conclusion is what can get any WORSE than buy and drive an AUDI on a peaceful holiday .... WHERE IS THE GERMAN QUALITY????? It never been probably.

The car is constantly in for service. 25 trips to dealer in 4 years. Towed 6 times. AC at 3k broke, door handle for $600, Audi lied about oiling issue, and after national class action, they did a poor job of repairing motor. Timing chain sent 3 codes while under warranty and they cleared and sent us home. At 28k/98k miles, the timing chain failed and the engine repairs were $14k... Audi did not handle our requests very well. After a lot of patience, they only offered to sell us another Audi. Only to say our $50k car was worth $5500 with 98k miles. Great looking car, Audi just isnt worth the poor service issues...

I just finished a conversation with the Audi chat line regarding my 2011 Audi that is only hard wired for an iPhone 4 with regard to the music system. She informed me that Audi has not updated the technology to accommodate an iPhone 5. I couldnt find anything on the internet that even mentions Audi working on this. Couldnt they pull an engineer to remedy this problem or offer some way to overcome this? I will probably be making a new purchase soon, and now my car is worth less than any other Audi year because of this lack of current technology.

My new Audi required a tow to Ft Worth from Abilene (2 Hours) because of engine failure. The service department could not figure it out and ordered a new engine form Germany. 4 weeks later it finally comes in and I am left with no car for 4 weeks and Audi Ft. Worth really does not care. Then they need me to drive up to Ft Worth to pick up the car. I do get them to deliver it. One week later the transmission is slipping and ** service manager assures me it is in my head and the car is meant to slip. They would work me in in 2-3 weeks if I insisted on coming in. I drive 6 hours to Houston Audi who got me right in and found that the bolts were not tight on the new engine and was causing the slippage. Ft Worth Audit won’t answer their phone and take appointments only weeks in advance. ** is useless.

I leased an Audi A6 and turned it in one month early pull ahead lease for S5. Don’t get me wrong I love the actual car but the service has been a nightmare. Charging me so much money 5 months after I turned the car in. Trying to charge for excise tax that I paid but they applied to the actual car payments. In doing so when I did pull ahead deal instead of it looking like I had a car payment left it looked like I owed excise tax. After many calls and hours of my life I’ll never get back they acted like they figured it out. I made a pay off turn in settlement for the extra miles and thought it was over. Then I get a bill for excise tax in the mail. When I try to explain to the specific department they tell me they just received this bill from my city. I called the clerks office and they told me the excise tax for the A6 was sent in April 2018 and they are trying to make me pay it in April 2019. They lied over and over and after making the previous settlement and really still trying to collect excise tax I already paid them. Now I have to spend all kinds of time trying to get this dealt with, and no one will just make good on it. I was told BMW service is phenomenal... And I honestly wish I leased with someone else. Lesson learned... Never again.

Safety is 5 star but electrical issues occur more often than I would like in Audi, thus a 4 star. To me safety from German engineering deserves a 5 star, however, electrical issues in the vehicle can be frustrating. Also, it is a lot more expensive to fix compared to Japanese or Korean made vehicles.

I leased a q5. Great car, and a fine enough experience during my lease. However post lease the actions of Audi have me considering talking to a lawyer. Prepaid overage miles, was not credited. Called in to give them my transaction number and their office is not taking calls at this time due to high volume. No call back option, no hold option, and I get this message for a week straight of attempts. 2 weeks later I finally get through to the team, give them my prepaid transaction number and they said I should receive a zero account balance shortly. One month later I get a bill again without my prepayment applied. Again their phone number for Audi USA is not accepting calls. If this touches my credit which it has threatened to do I will have to seek a legal remedy. Ridiculous that I have to spend this much of my time and effort to fix their issues. Its a beautiful car but WALK AWAY!

I really liked this car until something bad happened. One of the nice features of the Q7, or most any other high end SUV is the ground radar which helps you park and warns you of objects in the road. This is especially important in a large SUV where you have limited visibility. But this feature did not work on my new 2017 Audi Q7. While parking, I ran over an object that sliced open the oil pan. It looked like someone had taken a knife to a cheap aluminum beer can. I thought how could an SUV have such a cheaply made oil pan? I know one doesnt take a Q7 off-roading every day, but youd think you could do it every once in a while, no?Then more bad news when the Audi shop told me that I had to also replace the oil pump. I was stunned by this as the oil pump is up high and wasnt touched at all in this incident. I have asked and still do not have an adequate response from anyone at Audi. Does one have to replace the oil pump anytime the pan is removed?Next problem was that as I had no idea the oil pan was sliced open, I drove less than a mile back home without any oil in the engine. At first there was the typical light on the dashboard indicating that I should replace the oil. I thought that was strange with a new car but I was almost home so I continued. Then just when I was turning the last corner a larger warning came on to say that I should shut the car off as it was out of oil. Which I did seconds later. But now I am concerned that the motor is damaged and the warranty violated.Anyhow, now I have to pay a couple thousand bucks to get my new Q7 back on the road, not to mention my concern over the health of the engine in the future. I think I should junk the car, but I paid an awful lot of money for it. This whole thing is partially my fault for running over the object, but I really think that Audi oversold the intelligence and robustness of their new Q7.

The transition to myAudi has been poorly managed in general. myAudi promises lots of power, but delivers very little. The system is cumbersome to set up and software problems abound. The myAudi help desk is anemic. Ive been exchanging calls and messages for weeks, but have not received basic support. I mistakenly assumed that I would receive premium service to match the premium price paid for the vehicle.

BRAND NEW 2017 Q7 BRAKE NOISE AT 6500 MILES AND THEY CANT FIX IT. There are videos reviews and complaints all over the web on this same issue. All Audi USA states is they are working on a fix. How long does that go on for until they step up and fix the issue. They wont fix it because it will cost them too much. Every time I go to dealer service I get the same (its normal). It is not normal to have a constant squeal from pads. Very disappointed that the brand would do this to their loyal customers. My emails and case numbers from Audi USA are long and continue to give me the runaround.

The brakes on my Audi S5 failed completely at the weekend, with 3 children in my car travelling at 70 mph... and luck more than anything that I didnt have a major crash. No warning light, nothing to suggest there was a problem - one moment I had full braking capability, the next nothing. Went to Audi Uk, and because I cant prove beyond doubt that it is a car fault... they arent interested. I have bought 3 Audis new in the last 10 years - £150k spent to date and wont ever buy another one. Awful customer service! It could happen to you.

Had a few issues with a European delivery, Audi customer support was a complete joke. They stood in the way of information and anything resembling a resolution. Very disappointing, DEFINITELY not a premium experience. To be avoided.

I financed a 2006 A4 Used from Douglas Motors in Summit. In less than two weeks, the headlights keep flickering off. They change one and didnt change the other. While it was still under warranty, I decide to buy the second headlight and have it changed by my personal mechanic ( I also took pictures). I went back to the dealership because the engine light came on. To my surprise, they took a diagnostic from a Volvo and try to pass if off as my Audi, telling me to pay $700 and something dollars for a repair that doesnt belong to my car. I went to my personal mechanic plus Audi to verify. Audi told me they only deal with P codes, whatever that meant. So I ask for a copy of my original diagnostic, they said its wrong and not company policy to disclose the paper work. Right now, my oil pump failed at 64000 miles, and I bought the car 53000 miles. The dealership never change batteries, Ive changed it since I got it. I changed tires.Please, I need help on what to do with this lemon car that Im financing.

We have bought many new VW and Audi cars over the last 45 years and they have been great value and extremely reliable. We recently owned an Audi TTS convertible and an Audi SQ5 and they were great cars. We have ordered a new VW Touareg and look forward to collecting it. VW and Audi have given us faultless service for over 45 years. We highly recommend them and their cars.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

This is my fifth Audi. The first 3 were great, but the 4th went back under the Texas lemon law. This Q8 is one repair away from doing the same, and thats a shame. Its sporty, powerful, handles better than youd think an SUV could, the interior is magnificent - best execution of a touch screen EVER. But its full of many of the same electronic gremlins that sent my A8 back: incredibly intrusive electronic nannies, the adaptive cruise is simply unusable, sometimes the seat memory works, most of the time it doesnt. And my personal favorite are windshield wipers that activate on their own for no apparent reason. There are far too many good choices on the market to put up with this expensive aggravation.

I bought an A4 a year and a half ago used but in incredible condition. Now for my confusing part. The car starts to idle rough, push the turn off button and keeps running for a few seconds. The engine light appears the next day. Ran code and came up timing. I then read it been quite the problem it seems. People having catastrophic engine failure at worst. I then see Audi has been sued.I contact the lawyer firm representing the plaintiffs (on the tensioner failure) and was sent a form because my Audi was one of the models affected. Was told as long as I bring it to an authorized Audi dealership it would be covered 100% and if brought to an independent repair shop $1500 would be covered. Well I called the only dealer near me 50 miles away and was told, Yes we are aware of the extended warranty and yes Audi will cover it. Okay great!!! Had the car flat bedded there. Got a call they received my car. Great then a service advisor called and said it would be a few days to a week to repair. I was told it a 10 hour job. I said okay. Then a few days later I called back because I had a question. The service advisor told me, I was just about to write you an email. I have some bad news. Audi will only cover 25% of the repair and need maintenance records. What!!!! What happened to you know all about the extended warranty and look forward to seeing your car. I said as far as the maintenance records they are all listed on Carfax. Was told they cant use that. (Why? Extended warranty companies use them along with Edmunds.) I dont know. Like I said Im confused completely. Its been over a week and havent heard a word back from anyone. I will say for the record the employees I did talk to were very polite but polite doesnt answer why I havent heard back about the status.

Hello car friends, well I am here to share my experience with Audi cars. I warn you this is not going to be a good review. My first experience with a Audi was a A-6 year of 2008. The electronic problems were non stop from windows to internal lights to the motor engine lights going bad in my car seat to my power window motor failing to my radio not shutting off which yes eventually drained my battery and left me stranded. This all happen with my car just being 3 yrs old. I can’t stress enough how unreliable Audi cars can be. There is more, my timing chain, starter also went bad all within 80,000 miles. I decided to sell the car and upgrade to a Q-5. What a huge mistake this decision was as well. My repairs on my Q-5 2013 have been even more of a headache. I noticed there are other reviews on here with other cars burning oil. Well I’m also a victim as well of the car burning oil with just 70,000 miles on the car. Thankfully it was under warranty but what a nightmare of experience. The dealership had my car for 3 weeks. The dealership is in upper saddle river NJ. This happen in the summer of 2017. Fast forward to just 2 weeks ago 03-19-2018 the car just skip timing I’ve been told the car is beyond repair and requires a new engine with just 110,000 miles that’s right a new engine. Thankfully I purchased the extended warranty. I can’t wait to get my car back. It’s going for sale immediately! Audi needs to stop worrying about the look of the car and focus on the soul of the car. I’ll never buy a Audi again!!!

I bought a brand new 2014 diesel Q7. I loved it, loved how it drove, the gas mileage, its acceleration and handling. I loved the sound system and how roomy it was, and how comfortable it was to drive and ride in from almost any seat. 3rd row kind of sucked, but usually their kids anyway. So what happened? The government. Freakin California says they lied about emissions. Diesels anywhere else in the world (literally - Ive been there) are mainstream BECAUSE of their fuel efficiency. So they pay me 8K to keep my car and fix it so that it meets ridiculous standards of emissions. I got it fixed May? of 2018. Its now been in the shop 2x for 7-10 days per time because of the ad blue light indicator/system being faulty.This last time they thought there was air in the lines so they had to have the mechanic drive it for 50 miles (with my permission - I live 2 hours from the dealer) to verify purging of the system. They also found out I had it chipped at some point - way before their fix and of course now they want to say their warranty for the fix is no longer viable. My performance chip that is no longer even connected due to their re-construction of my exhaust system has nothing to do with their ad-blue fiasco. Of course, in Audis best interest they no longer offer diesel vehicles in the US but will still offer them overseas. Along with VW who has a smashing replica in 2019 of what this car used to be. I used to love my Audi, now its an anchor and potential money pit.

Purchased 2020 Q7 for over 80K. Sever safety issues began around 1000 miles. Vehicle would abruptly stop on the highway. Had truck for 8 months, 5 of those months spent in service. After 3 conversations with their corporate services who kept telling me they were reviewing my file and get back to me in a couple of days, which never happen. They would call me back after a month. This happened 3X while my Vehicle stayed in service. Finally I hired a lemon law attorney. Audi quickly settled but why they not simply by my car back. Instead, their neglect cost them a loyal customer who has purchased 4 Audi. We got our money back due to the lawsuit and bought a Mercedes. Audi could have simply taken the vehicle back and put us in a new Q7 but instead chose to ignore our safety concerns. Not only did they lose our loyalty but lost a customer to a competitor. I was also ready to trade in my Audi A7 but now would never consider an Audi and hopefully people read this review and think twice before they think about purchasing an Audi.

It varies from sport car models, to mid size suvs, to full size suv, and amazing cars. If youre looking for a car for the family then the Q7 is amazing, I love how smooth it drives. The appearance of Audi gives you that sleek, business, sophisticated look. Not only are Audis head turners, they also are remarkable on the inside with some of its features for the higher models. I personally like the backup cameras, the automatic mirrors, and the signal to let you know there is a car on the side of you. You can experience any upgrade such as the seats. Most cars come with the standard black leather seats, but you can replace it with the tan or red. For the Q7s I know they can fit 5 people comfortably and as far as the sport cars you have to be a short person to fit in it. The full size cars are extremely roomy.

I bought a used car, a 2003 Audi A4 1.8T, from this dealer on 7-27-2012. The next day, the engine check light was on and I took it to a repair shop to examine it. Also, the coolant alarm keeps popping up. The technician told me the catalytic converter needs to be changed along with other issues. Fixing the engine check light problem will cost me $1,000, not to mention the two complete junk tires that need to be replaced. Furthermore, the system was recoded several months ago by the dealer. They tried to hide this information by storing code to the system so that the engine check light wont be back on unless you drive it for several miles. I only have this car a week. The engine was too hot for me to keep driving when I was on my way back home after I brought the issue to the dealer. He told me the car is fine.However, I have to stop and turn off the engine after driving two minutes because the engine was too hot. It took me five hours to drive 20 miles on the express way which was really dangerous. The dealer intentionally hid the major issue of the car from me - the buyer - and refused to fix the issue. Neither did he agree to get this car back and give my portion of money back. This is really a nightmare. It is really dangerous to drive a car at 20 miles/hour speed on an expressway and to stop it abruptly just to let the engine gets cooler. That is crazy.

I traded my Mercedes for a gorgeous brand new 2012 Audi A8 L. My nightmares with Mercedes pushed me away from ever buying another Mercedes product. But the nightmares have returned. 3,700 miles EGV failure. Audi came and towed it to the dealer. Parts had to be ordered from Germany. 5 days, 10 days, 14 days of waiting. Wrong parts arrived. After pushing them to pull one out from another A8 in inventory they finally agreed. In the meantime, I was offered to drive a new Infiniti M series from another dealer because all of the 15 Audi loaners were out. I didnt miss my A8 much because the Infiniti was amazing (note to self...).4,500 miles and the navigation screen wouldnt rise from dash because of a motor failure. 3 days of downtime. 7,000 miles - My dash lit up like Christmas lights due to a mysterious computer glitch. Towed again. 2 days of downtime. Mechanics couldnt find cause. 10,500 miles - Trunk doesnt open due to a motor issue. 1 day of downtime. 14,000 miles - Right side Hella made headlamp housing needed replacement due to moisture build-up. This happened on my Mercedes too at 22,000 miles. I have never experienced any problems with Koito or Ichikoh headlamps. 1 day of downtime. 16,000 miles and its Christmas lights again. All lit up and no engine. Towed again. A sensor was replaced after 2 days. 18,200 miles - HVAC failure. Aluminum die cast compressor clutch cracked and needed replacement. Since then a slightly noticeable noise when operating. It used to be dead quiet. Dealer disagrees... 19,000 miles - Super annoying rattling and humming coming from passenger side door. Loose component found in window regulator. Simple fix.I guess this is a common situation with Audi quality and reliability. For a price inching near $105K, I expected a high quality product. I was wrong. My decision to ignore all the consumer review agencies was indeed a stupid thing to do. All of the repairs were done under warranty. The time without my A8 due to quality issues is ridiculous. The headaches of going back and forth to the dealer is unacceptable. Its the very last Audi I will ever own. Colleagues and friends never have issues with their Lexus/Toyota, Infiniti/Nissan, and other Japanese makes. My 2007 4Runner with 77,000 miles had absolutely ZERO problems. My 2010 997 had a few issues but nothing near my Audi. My brothers Acura TL has had zero issues. Ive decided to get rid of my A8 this month. Im going for the Lexus LS F Sport. It may be a bit boring compared to the Audi, but Im tired of wondering whats going to breakdown today! I am convinced the Germans should rely on Japanese suppliers for electronics! The Germans have the greatest ideas but theyre poorly executed...

Audi offers a lot of variety and different styles from SUVs to sedans. Audi SUVs are 4 passenger and sedans 4 as well. Audis sport models offer 2 passenger seating with race car features. I prefer sedans but the variety in styles is amazing. Audi is designing cars better than the rest at a good price. It is leading the way in stylish car making. It has a distinct style from the rest of the other luxury car makers. It has a very luxurious style to all their models and come fully loaded with all the features that you want. The stereo system is amazing and the speakers are booming. Audi offers a variety of upgrades and many personalization options to make it styled to fit your personality and everyones needs. Upgrade to all leather seats and power everything.

At end of lease- told residual is approx 12K- you would think thats what you could buy it for? Not close- have to go thru their dealer and they tack on over 1k in fees and Audi adds another 300 or so - in theory no termination fee If you buy it but they call it something else- Want to sell it directly to someone else?- Dont even think its going to happen then they charge what they call fmv- in my case 21k. Bottom line audi finance is a rip off - they tell you when you buy it that residual price is what you pay———NOT.

I have a 2010 A4 which has been perfectly maintained and cared for since purchased brand new from Pfaff Audi, the largest Audi dealer in Canada. At the time of purchase I was considering the S4 model but because of the price difference I was hesitant. One of the salespersons mentioned that Pfaff also have a tuning division that specializes in tuning German cars such as Porsche, BMW and Audi and I could have my car electronically chipped inexpensively and that because they were the Audi dealer the warranty would not be affected.Less than 3 years later with only 85,000 km (approx 52k miles) on the odometer when I took the car in for a regular scheduled maintenance I was informed that there was a broken piston. The dealer was quite sympathetic and acknowledged that they had never encountered this issue with such a relatively new car. They said they would make a request to Audi to defray some of the substantial costs involved in the repair.Audi replied that they would not consider helping in any way because (1) the car was past the warranty (85,400 warranty apparently is until 85,000 km) and (2) the car had been electronically chipped. Notwithstanding the fact that the tuning was done by an authorized Audi dealer and I had been assured that it would not affect in any way the warranty there has never been any suggestion that the tuning could have led to the piston breaking.In communication with Audi they completely disavowed any meaningful relationship or joint responsibility with the dealers claiming that they are independent operators. The fallacy of that assertion is obvious to all but the most credulous. It appears to me that the broken piston in such a new, well maintained car is likely a manufacturing defect. Audi refuse to acknowledge that but do implicitly admit that a broken piston is something that Audi owners may expect with no hint of apology or assistance. Quite the attitude from a so called luxury car maker.In summary I am out $10,000. On the Audi ledger they have lost 3 customers within my immediate family not to mention the scores of business colleagues and friends who are only naturally curious to know why my expensive new car was off the road for 3 weeks for repairs. Incredibly, Audi have managed to turn an Audi aficionado into someone who doesnt have a good word to say about them. All for the sake of a small contribution to my repair costs. At least BMW/Infiniti will be happy.

Audi 2007 Cabriolet-Takata air bag recalls - Advised of Takata air bag recall by CARFAX (not Audi) on 3/10/2016. I immediately called and emailed dealership who advised they were not aware of recall arrangements but would get back to me when parts might be available. I subsequently did received notice of driver side airbag recall from Audi on 4/5/2016 with the letter indicating no replacement parts were available and I would be advised when they would be. I now have received another notice for the passenger side airbag with same note that no parts are available and I will be advised when that would occur. After 5 months, does anyone think (from a product manufacturing standpoint) that this is acceptable? Note to Audi USA--lack of definitive communication and action will always drive away your customers!

I have a 2014 Audi Q5 and recently for no reason whatsoever, the power steering failed and nearly caused an accident. I mentioned it to my local Audi service department and had them look at it while it was in for 3 other recalls. They agreed that the power steering was not responding and it would have to be replaced. I explained to them that the car is barely driven and has never been in an accident. And I find it unacceptable that a car company that has built a reputation on handling and drivability would have a complete steering failure at 40k miles which they informed me is just out of warranty. I was told at my local Audi dealership that It would have to be paid for out of pocket so I called Audi customer support. This was over 2 weeks ago and since then I have gotten no clear information on the issue. I have been through 3 customer service reps and they have changed stories multiple times. The second to last time they informed me that there was a program that the local Audi dealership has to help in situations like this. So I went back to Audi only to find out that they have no such program and they werent even told about this from the customer service rep. I was supposed to receive an answer almost a week ago and it keeps getting pushed off. At this point I still can not drive the car or else risk getting into a serious accident. I also want to point out that I did research and found out that the SQ5 version of this Audi has a recall on the same issue. I further researched it thinking that the steering system was different only to find out it is the same part number. This is clearly a defect and Audi should be responsible for fixing it. I cant even get a clear answer as to what it would cost since the dealership has changed the price on me multiple times. At this point the car cant be driven and I dont see why I would need to spend up to $3,500 to replace the entire power steering rack on a car with low miles that has been well taken care of. I also dont trust the service department at my local Audi since they informed me that my brakes and rotors need to be changed yet I just had them done about 1,500 miles ago. I am at a loss with Audi and just want the steering replaced so I can safely trade this in on a different brand vehicle or sell it out right. I dont feel safe driving it and I wouldnt want to sell it to someone else as is. If this car is driven it will cause a severe accident.

I own a 2004, Audi S4, which I purchased used from my brother, who bought it new. I bought this car from him with 45,000 miles on it. At 55,000 miles, the car had catastrophic engine failure, 5,000 miles over the warranty period! The mechanic that is repairing the damage said if one more component would have broke, it could have caused me to lose control of the vehicle and crash. The engine and transmission had to be removed from the vehicle to be repaired. The engine blew a valve and it went through the engine like a bullet. I contacted Audi of USA to: 1.) alert them of this problem and possible safety issue; 2.) Because the car is only 5,000 miles over the warranty and it had such massive failure, I believe its only reasonable to ask for some help in the cost of repairs. The repair cost are going to be between $25,000; 3.) I work in quality assurance for a company and I really wanted to speak with their quality assurance and alert them to this big problem. It is crucial they (Audi) understand the problem. The reps at Audi of USA that I spoke with would not help (except to listen, they are good at that), and were not cooperating with me in the process of trying desperately to alert their quality people of this failure that occurred to my car. I believe I was completely ignored and I need to find out how I can effectively report this, not only to Audi but also other people who own the same vehicle. This is a major issue that needs to be made public. Thank you.

Audi demands respect, commands the road, close second to none. I personally drove a 2004 special edition TT and I can honestly say by far, this little speed demon is the most fun, exciting, smooth, reactive and never disappoints. Custom leather seats crafted to meet the high standards Audi always adheres to and often exceeds are a favorite for me. This vehicle is eye-catching with very unique and sexy lines. The interior is just as impressive, modern, sophisticated, clean and perfectly positioned to maintain maximum control of this power packed superior machine. It feels as though you’re in the cockpit of your very own rocket ship at a creamy soft leather seat. Youll turn more than a few heads as you glide effortlessly with speed, precision and power, hugging the road like you really mean it. This car fits you like a glove, and for that, youll want to give it all of your love.

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

It has been my greatest misfortune to have bought an Audi A4. Early on we recognized that we had two problems: one was the ever changing and replacing of the fuel pump and the second was the sludge problem. The first recognition of the sludge problem was on March 18, 2008. This receipt I have. It said Rich found possible oil sludge problem. We then visited Life Quality automobiles of Bay Ridge again on September of 2008 and November of 2008. On one of these dates we paid close to $6000 to fix the sludge problem. The receipt that I do have for 3/18/2008. We also have a service and change of oil at the Audi service center Life Quality.All service and oil changes have been made at Zumbach when were living in NYC. Then Life Quality and Audi of Brooklyn when we moved to Brooklyn.I dont have the receipt for September or November of 2008. I never thought that I would need it for a future claim. I went to the offices of Audi of Brooklyn in May of 2011 to try and get copies of the work but since they bought out Life Quality of Bay Ridge, they only kept the receipts for 2 years and they destroyed any receipts that would have been in my file. Their computer system shows I was in on those two months but they cannot see the details of those days.Once we did pay for the sludge problem, we were under a new 8-year warranty. In June 23, 2009, I was at Audi of Brooklyn and the sludge problem occurred again. I do have this receipt and they fixed the problem again; but since we were covered under the warranty, we did not pay this time.It has been painful monetarily to own an Audi. This sludge problem is ongoing and recurring. To ask me for copies of receipts after three years is unfair. In September of 2008 I had just moved into my new house in Brooklyn and I had just given birth to my son. It is understandable that some papers would have been misplaced.I would like to be reimbursed for my hardship with this car and the funds I paid to fix the initial sludge problem. The car right now has a sludge problem. I can’t keep fixing this problem; it is annoying. I really feel that I received a damaged engine and I would like Audi to replace it with a new or used undamaged engine. It is more costly for them to have to keep fixing an ongoing recurring problem.I am enclosing all and any of the receipts I do have. Replace my engine and reimburse for sludge costs.

Audi ruined my paint job. I purchased a 2002 Audi Q3 four wheel drive. I have had my car serviced at Fort Worth Audi. I have spent several thousands of dollars on my car for service at the dealerships. On 12/14/11, I took my car to the Audi dealership for an engine light check. The issue/complaint is that my paint on the car is ruined. I took the car in; it was serviced and it came out with white splotches. The car did not look like it does when I took it in. I have pictures of the car taken in July of 2011. It shows the cars paint as being spotless. I did have an accident where the right rear fender was run into. Audi is saying that the company which worked on the fender ruined the overall paint job of the car and that they are not liable. The issue is that I took the car in for service, the car was dirty but it did not have the white splotches. Audi services the car, washes the car and it comes out with white oxidized splotches all over the car. I spoke to the manager and he says he is not responsible for the problem. I will end up getting a lawyer to work out the issue. The Audi manager says the paint is just oxidized due to age of car. However, the car could not have oxidized in the 3 days it was at the dealership. Something happened at this dealership.

Beware of purchasing an Audi. I own a 2018 Audi Q7. Unfortunately, I was hit in a collision 75 days ago. I still do not have my car back. Currently, I am waiting for replacement parts from Audi. The last estimate I received is that the parts are still at least 35 days away from being shipped. Audi continues to push back the ship date for the parts. I reached out to Audi Customer Care and received no help or solution. If you purchase an Audi be prepared to wait for 4-6 months for repairs to be completed. It may be even longer...

I really dont know where to start. I can fill pages and pages showing what bad company I trusted when I bought an Audi Q5. The car is extremely bad, no quality at all. Many problems with the gearbox, the breaks squeaking, steering wheel making bad jerking movements, and the list goes on. But what is really the worst is not the extremely bad quality of the car but the unbelievably bad service. I never took my car to the Audi dealer and they actually knew what was the problem. It stayed one time a full month at the dealer and they were not able to know what was the problem.Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

Audi A4 2003 original owner - After replacing our timing belt and water pump, a problem with heating begins. Then three years ago, the dealership asked us to replace the heater core to resolve the problem with blowing only cold air instead of hot through the heating system during the winter. The cooling system works fine. I was against that because there wasnt any reason the heater core to stop working at once. I changed the dealership, but they obviously had the same policy everywhere not to diagnose, only replace part in order to make money. I gave up and replaced the heater core. As I expected, it didnt resolve the problem at all. After three years of flushing the system at the same dealership, they diagnosed again that the heater core shall be replaced at my expense. It is very disappointing that a relatively good car has so bad service and looks like a not professional service at all.

Car looks great and modern in every model. It doesnt look outdated or ugly and I would recommend. The colors dont make it look tacky or cheap. The shiny sleek exterior is reflective upon my money spent. The cost of buying this car is rather high and the look should appear to be classy as well. I thought it was great that this car had a variety of customizations and personalizations that fit my needs and wants. I believe that they met every standard I had set. The car does fit five people but Ive managed to fit six. I think that it does offer more space than what it seems to be. Everybody is comfortable and happy regardless.

There are several class action lawsuits on this exact issue. I have a Q5 that the engine blew up recently due to a hydraulic tensioning of the timing belt causing the belt to stretch, thus slipping on the sprocket. The valve crashes into the piston, destroying the engine. When I brought it to the dealer with 62K miles, they said Tough. Its your problem as it is out of warranty. I asked if they were saying that I was ** and they said yeah, in other words. The repair cost is $10,000.A high end Audi SUV not lasting >65k miles due to a fundamental design flaw and them literally saying youre screwed... Wow! Im trying to get the word out to anyone and everyone to warn them against anything Audi or VW. It is fundamentally flawed and they just dont care. This is exemplified by the lawsuit that they just settled on the diesel cover up.

My name is Dimitri **. I leased a brand new 2010 Audi A5 from Prestige Audi of North Miami beach. With my lease, I was told to bring my car to them every time its time for service. The car said its time for a service so I made an appointment to drop it off. They called me and told me it was ready, so I went to pick it up. I took it home. When I get in to my car, I always approach the driver side. Well one day, I backed the car in and the next morning, I approached from the passenger side and I noticed there was damage to my passenger front wheel.Well, it was dented in multiple places and bowed out at the top of the wheel well plus paint damage. So I said to myself, I didnt do it, maybe I got hit but let me take it to Audi to see what theyll say. So I went there to speak with Fernando **. I told him the situation and he said let me see it and Ill tell you if we did it here. His exact quote was, Ive been working on this lot for 9 years and I know what kind of damage this lot can do and that damage was done here. He told me that where they keep the cars after they service them, is enclosed by a fence and they covered that fence with a white cloth so people cant see in and steal or vandalize the cars. And as one of the porters was parking my car, he didnt notice that a pole was also covered by the white cloth and he pulled it up as far as he could and while doing that, he hit my car damaging the front end. So they damaged the car on their lot. I have that in writing that the car was damaged on their lot while being serviced. So he was very nice in the beginning and said to bring it and they will fix it. I dropped it off on August 8 to be repaired and they said it would take four days. Two weeks later, after no phone call, I called them and it just so happened to be ready. I was like, great, Im coming to get it. I got there and I looked to see if they repaired the car correctly. As I was looking it over, I noticed that the headlight on the damaged side was sticking out more than the other side and there was still a few marks on the bumper. So I told them and they said they would fix it. Another week went by. They call and told me that if I dont bring back the loaned car they gave to me while my car was being fixed, they will charge me. So I brought the car back like they asked. When I got there, I inspected it again and I noticed that the hood of my car was extending over grill of the car. I can stick my fingers under the hood when the hood should be closed. I told them to bring another A5 to compare and u can tell there was a difference. I have pictures and videos of all the damage. If needed. I am paying more than 600 dollars a month for my lease and I take care of the car like its my baby. I leave it with them and they damaged the car. The car will never be the same once its gone to the body shop. It will never be the same and has lost value of my car. If someone checks the car, they can tell there were repairs done. I called them and asked them whats going to happen now. They said that they will do nothing to resolve this matter. Thats why Im writing you to see what I can do as Im only one person dealing with a huge company who doesnt care about the customers. Why should I keep paying the same payment when my car is not new anymore? I would understand if I did the damage, but I didnt. They damaged my car and dont care because theyre not paying for it. The manager called me today and told me to bring the car back and get my car and stop nitpicking. Is it nitpicking or do I just want what I deserve my car (in perfect condition, just like I had it when it rolled of the assembly line)? I dont know who can help me with this situation but I would love for you to help me or point me in the right direction because they dont listen to anything I say. They are trying to take advantage of me because Im young and I am a nice person. But enough is enough (plus I paid for this month and I wasnt even able to drive my car at all, so I paid for nothing).

I have a new 2016 Audi A6 with an eight year bumper to bumper warranty. The only warranty I did not get was for the exterior paint and leather seats. I am the only driver of this car and no longer have kids at home, so thought I didnt need it. Starting a few months ago the leather front seats began to warp and crinkle. Now the leather on the back seats are beginning to crinkle as well. The first time I took it into Plaza Audi in St. Louis the service department put conditioner on my leather in hopes it would fix the defect. Clearly it did not. The second time, the new manager said clearly theres something wrong and hed reach out to his Audi rep to determine how to get this repaired and he snapped a couple photos. Somehow Brad **, Audis Midwest Rep has declared that my seats defects are due to outside influence. He cant say what that outside influence is or why fine leather seats buckled and crinkled on their new car. I was told my only remedy is Audi Customer Experience. After weeks of an investigation Joanna at Audi Customer Experience told me that no one in their department is a technician so they have to rely on what their Audi rep tells them. So, WHY is there a department that can essentially do nothing but repeat what their rep has told them? I took my car to another Audi service department. Experts there agreed I could not have caused this damage and theyd get back to me in a couple days. Ah ha, but because Brad ** has already made a ruling on my car, NO OTHER AUDI SERVICE DEPARTMENT can question his ruling. Then I contacted corporate communications. Just got another callback. Good grief, corporate communications circled me BACK to Audi Customer Experience who only repeated to me exactly what Brad **s original ruling! Ronald ** at Audi Customer Experience repeated again that Audi blames ME for the manufacturers defect on my leather seats. He would not let me tape the conversation. Ronald ** refused to give me the name of his boss. He says hes speaking for Audi worldwide and no one can help. I can pay for the new leather seats and Plaza Audi will kindly install them for free. I feel like Im playing a board game that keeps sending me back to the same place with every move. Any suggestions?

Audi have many models to choose from, but they always get you with the extras. Got the car I wanted, but paid more than expected. Its sleek and stylish. I always feel classy and respected when driving my Audi, whether its for travel, commute or simple pleasure. I feel comfortable and safe. Four people can fit easily in the spacious interior. Theres plenty of head and leg space. No one ever feels cramped in my Audi. They also have a lot of options for personalization but once you start adding extras, they really add up. You have to pay for luxury I suppose. But I would have liked some features to have been standard.

Do your research before buying any Audi. It is always a headache when things go wrong, but it is unacceptable when Audi America blames loyal customers for Audis poor engine performance. While driving on a dark 2 lane highway in Vermont our Audi engine seized without warning. My college-age son waited alone for 5 hours before getting towed 40 miles to the nearest Audi service center. The following Monday Audi service shared the news that the engine had metal shavings in it, total engine failure. The car has 61,000 miles on it and had been well maintained.With service records in hand we took the case to Audi for review. Audi conducted a sloppy investigation and ultimately let us know that we were out of Warranty. Also, they pointed to a policy where they claim only Audi can service the car. When asked to produce the policy and to fact check the information in the case history, Audi stopped responding. David Weissland President of Audi America was included on all emails and was fully aware of our dilemma. He stood by the customer service resolution. Quotes for a new engine $12,000.00-$14,000.00. My son could have been killed; Audi has shown they do not care. If you have had this happen to you please file a report with NHTSA so that we can hold these criminals accountable.

Audi has plenty of models and always are available to choose and purchase. The sellers are always nice with you and show you the best deal. Cars always have an appearance of a luxury car in both sides, outside and inside. It also provide the best comfort while driving, make it pretty excited to drive my car and drive with friends and it also provide the best technology for a trip. I have taken my car to install some features in the back of my car, including the exhaust pipe, I have also changed the steel wheels to make it look more pretty and luxury. The passenger capacity on my car is also acceptable. It always have been comfortable for my passengers or family when we have a trip. Its the best deal.

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!

Its been just 8 months that I have bought an Audi A4 from the Audi car dealer in Ludhiana and I am facing a huge problem regarding the tires of car. Actually, the tires of the car have developed a bulge around them. Due to this, I am facing problems in driving. I have informed about the same to the local dealer but they refuse to look after our complaint. Hoping for a quick action.

Some of the stories on here are similar to my own... really bad Audi customer service (after sales, of course). Ive been a customer of Audi for 5 yrs and I have to admit I do change them quite often (6 in the 5 yrs). I cash purchase. (I now know its a big no-no to buy cash!... but Id never had a problem before.)Heres just a little of whats been going on with my Audi A4...November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what hes talking about, and with a new part, sometimes they give off a smell and I was to do what he said...I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car... I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldnt move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that shed allowed me to take this vehicle back when they hadnt done anything to it by way of repair... Marks excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out? Gemma said she wasnt happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldnt start. Once again, the car is towed, and were told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation its been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.22nd April... My car is brought back. Im informed that they couldnt fit the new part as it didnt work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldnt apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.29th April 2013... The car is brought back with no damage and the drive of it seems ok.6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... Ive told them Im fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as Ive been told on at least 5 occasions it is Not fit for purpose, I called Audi and asked what my next step is as I believe Ive given Audi more than ample opportunity to repair my vehicle, which still hasnt happened. I have done everything Audi has asked of me and some and now I cant take anymore. I cant continue to put my children into something that I dont trust and is so unreliable.On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I dont feel Im getting any further forward so Trading Standards Tanvir has requested that he take over this whole case. Hes advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I dont want to go down this route.Last month, I contacted Martin Winterkorns P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasnt the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesnt care about customers... service... duty of care, so Ive sent everything over to Motor Codes and theyre investigating.Sorry, its so long-winded, but I wanted to get all the details in. Does anyone know if theres anything else I can do? Thanks, guys.

I had an engine oil change in Feb 2015 (long lasting oil for 10.000 KM). Now after exactly 6-month my service indicator shows service due, although I still have 4000 KM to reach the 10000 km. I called the service centre. They said I should visit. Does the service centre control service intervals on cars computer? A3 Sportback 8P, 2013, 18.8 KM.

Purchased a brand new Audi A4 four months ago. There is excessive brake dust on the wheels, even with daily cleaning, and the car rolls back on seemingly flat surfaces. The service due light is also coming on only after 2400 k.m. The dealership has advised me that all this is normal. I know it is not, I have been driving for over 25 years.

I have been trying to purchase 2017 Audi A3 from Audi of Smithtown since March 2020 when my lease expired. Long story short.. Salesman Brandon N, manager Matt T and a man named Maurice (he is either the owner or the general manager..he calls himself both) have done nothing but give me excuses. They blame Covid...they blame me...its everyones fault except theirs. Audi Finance is no help either. Their answer is the dealers are a separate entity. I mailed a payoff check and completed paperwork last week...the check has not been cashed. Audi Finance does not return my calls. NO ONE IS TRYING TO HELP ME COMPLETE THIS DEAL. It seems like it is a conspiracy to force me into a repossession. Someone needs to investigate this dealer and Audi Finance. They both use questionable tactics.

Last month, within minutes after sharing my concerns about the condition of my car (a total of (5) phone calls within a 30 minute time span) with the local Audi service advisor(s) my 11 month old 17K mile SQ5 engine locked up while driving on the interstate. Other than a ticking sound coming from the engine, the car did not display a single indicator light before failure.One month later after repeatedly sharing my concerns to Audi of America and local dealership personnel, (customer experience, aftersales and service) regarding the financial implications (lowered resale value) of an engine replacement and requesting a replacement car. Audi has replaced the engine and offered me a few dollars to trade up to a new car. I find it very difficult to view this as an opportunity for the local sales team to sell me yet another new car at invoice of course.On the surface, one might suggest this is a generous offer for such a loyal member of the Audi family. However, I have recently purchased (3) brand new Audis since September 2012, a Q5 2.0T, a 2013 A6 3.0T and a 2014 SQ5. I pose the question is this an oversight on Audi part or does this speak volume for Audis lack of respect for my business and others.

My experience with my 2013 Audi A6 Quattro has been a nightmare. I have had to replace the turbo, water pump and thermostat at 61000 miles, my cooling fans keep coming on I take it to the mechanic and they are turned off then a month or two later the fans are back on again, the mechanic said he can find out why the fans keep coming on, I replaced the cooling fans two weeks ago. Now today I pull up in my driveway and the fans are back on again, I have spent over $5000 trying to keep this car running and it only has 78000 miles on this car, I will never purchase another Audi car, they are horrible cars.

I have a Audi R8 car. I love the car but the service that Audi give is crap. I had a problem with the clutch so went to Audi. They told me it needed a new clutch at the cost of £3000 pounds so I told them to get on with it. The next day they phoned up to tell me it needed a new oil cooler and pipes that the mechanic broke when removing the gearbox at a cost of £2000 pounds. After one week they phoned again to tell me that they had broken the clutch master cylinder pedal and pipe and it would cost £1200. I think that Audi should come over to UK from Germany and train these people how to work on their cars. People are going to get fed up of being ripped off by the UK Audi dealers. A pissed off Audi owner.

I purchased an Audi used with 21,000 kms. Since owning it, I had some major stuttering during acceleration. The technicians had it in the shop no less than 5 times replacing parts or cleaning injectors. Just before warranty ran out, I asked if I had their commitment to repair this known problem before the warranty ran out - I had this in writing. Sure enough, even though I was promised a fifth time that it was repaired, the same issue occurred. Since this was after warranty the dealer had to use good will, but after a few attempts gave up and pretty much left me to deal with Audi Canada directly. Audi Canada suggest it was the wiring harness or computer that could have been making the issue and offered to pay 50% of the total cost. Even though this should have been covered under warranty in the first place, they would not budge and gave me an ultimatum that if I didnt accept the offer, they would retract it. Even worse, after agreeing, I asked if this would be a guaranteed fix. They said, No guarantee and no refund if this did not fix the issue. So, less for me. I will NEVER buy an Audi again. I love the look and feeling of the drive, but the customer service was absolutely brutal. Never have I been treated so poorly for such a top price item. I was basically speaking to a brick wall when dealing with Audi Canada. The dealer was great but had to abide by Audi Canada. Seriously, think twice before you buy an Audi!

My 2014 Audi Q5 was 1 year old in May 2015. I purchased it from Cavender in San Antonio, TX. My drive out price $60k. Every time I do a road trip more than 1.5 hrs I get excruciating pain in right leg. Last two cars were Lexus and BMW Z4 simultaneously. Never had this issue. Have talked with service dept and salesman multiple times even an email that included the owner. Have elevated issue to Audi cust support and talked/emailed with 2 ladies. The first just wanted to close the case. The second genuinely seemed concerned for the lack of cust svc and follow through by Cavender. I didnt want spectacular deals but didnt want them making a big profit on 1 year trade in or new car but we never even got close to those details. I am now looking at Volvo and Mercedes. Very disappointing. And everyone I know is accustomed to me keeping cars for a long time are asking why and getting all the details. Too bad Audi and Cavender.

I have a 2012 Audi A4 2.0. 80K miles. Last week without any prior symptoms my engine light goes on. I drive a few miles home the next day. My car will not start. I take it to dealer for diagnosis, dealer tells me the timing chain tensioner failed and timing jumped causing major damage to engine. Repair cost or new engine is estimated between six and fourteen thousand dollars. This is a known issue from Audi and there is a class action lawsuit for same issue. Looking for Audi USA to see if they can assist. Anyone had same issue or experience with Audi USA? Any recommendations.

Did you know that Audi has a monopoly on their key fob programming? Me neither. And, this mistake cost me almost $2000 and left me without a car for over three weeks. I admit that I didnt have a back-up key. Initially, I hired a Locksmith recommended on Audi USAs website. He was able to get in the car, setting off the alarm system, but was unable to program the key fob. I then towed the car to the dealer using an Audi recommended roadside assistance towing company. They blamed the Locksmith, that is recommended on their website, for breaking the comfort module.The Audi dealer and Audi Customer Care acted like they were concerned, they werent. Instead, they pointed fingers at me for seeking out and using an independent Locksmith, that was recommended on their website. The lesson learned is never, ever buy an Audi - unless you enjoy throwing money away, wasting hours of your time, and being without a car for over three weeks over a minor mistake.

I bought an Audi Q7 from Audi Alto Pennant Hills and also bought extended warranty. The car has been sent back for repairs more than 3 times and still there is the same problem or new problem. The AUDI Mechanics are either poorly trained or totally not professionally qualified. Each time it is so hard to speak to someone from the service department. Every phone call, the receptionist will give an excuse that All the servicemen are on the driveway or not on their desks. I have called them 5-6 times each day just to leave my number and no one calls me back.I have to CALL and CALL! I even have to ask my friends to try calling to reach the Service Department and they too experience the same problem - leaving their phone numbers and no one call back at all. Funny thing is that I am a car owner of a Ferrari, Lamborghini, Fiat, Mercedes-Benz and unfortunately this AUDI Q7 which is definitely the WORST purchase I ever made in my life. I have never encounter any problems with my other cars at all. I will never buy another AUDI in my life again as the AUDI brand and reputation has been seriously tarnished. BAD and POOR customer service. Do not buy from AUDI ALTO PENNANT HILLS unless you want to be disappointed by faulty cars and poor service by their mechanics. Extremely disappointing!!!

Audi provides cars that meet the requirements for most people. They offer smaller vehicles such as the A3 and A4 that would be suitable for people looking for a luxury vehicle but who are budget conscious or live in a busy city with limited parking. They have the A5 and A6 for the midrange. If you are looking for a fully loaded full size sedan there is the A8 and S8 (more sporty). If you are into sports cars there is the R8. Audi also offers attractive vehicles. Their vehicles have classy styling and clean lines. They offer sporty options and their new vehicles feature full led headlights which is a great improvement over the old halogen lights. Also, Audi offers several color options and multiple trim options. Most people can find something that would suit their style; however, individuals looking for a clearly unique style or appearance might be a little disappointed. They have options in the different car size classes. Generally the vehicles are spacious and accommodating. The smaller vehicles will easily accommodate 4 adults with maybe a child in the middle in the back. Larger vehicles such as the A8 will easily and comfortably accommodate 5 adults.

I drive private for 10 years a Audi a4, now I will build a stretch Limousine from the Audi a4. Course it is one of the best cars I ever had... So I hope I can find a Limousine builder who can a a4 into a 8+1 persons Limousine for the European market.

Since my last review about my Audi Q5- I wrote to Audi Canada. A very positive result- they are going to refund money spent on fixing my sunshade. I wanted to give credit where credit is due! Thanks, Audi Canada.

The car will shut down, Windows roll up, seat belt tighten by itself when driving, There is no object in front or rear, When the happen the parking sensor will come on as well, this already happen to me three times already. Dealer shop test the car half day after the second time happen to me but nothing be found. They spent two weeks 800 hours drive test after it happen to me on the third time but still can not found the problems. They return the car and suggestion me to drive careful and make video or take picture when it happens again. How can I video it?I did report to the Audi Canada November 26, 2018 but the suggestion was same thing. I driving the deluxe car daily not enjoin but under risk. My family member refuse with me if I drive on the high ways. I heard somebody had same problems too. Be careful the Audi Q7!!! Help me to found any better suggestion or solution please. AUDI Q7 3.0 QUATTRO WA1WAAF70HD020247.

Audi is a luxury car manufacturer that offers a huge selection of vehicles such as sedans, coupes, convertibles, SUVs, crossovers, and wagons at a affordable price. The appearance of Audi vehicles are really unique and very luxurious. Some features include sport mode, push to start technology, leather interior and even off road mode. You can choose between various colors and you have a large options for upgrades. You can upgrade your car with tinted windows, change wheels, change the interior. Passenger capacity depends on what model of car you purchase. My Audi doesnt really have much room so maybe 3 people can fit in it since the back of the car is really small.

We bought a CPO 2011 Q5 from a dealer in Chicago. As we were driving it home to Ohio, I noticed that one headlight was brighter than the other. Long story short, it turns out that it had been in an accident. The dealer refused to let us return it, or have it fixed at their cost. My dream car turned into my worst nightmare. Audi customer service is by far and away the worst I have ever dealt with. On top of that my car guzzles oil (about a quart every 300 miles or so), and Im still living the nightmare of trying to have it fixed under the pending lawsuit against Audi. I would NEVER buy another Audi again.

My Audi Q7 air conditioner has been serviced by the dealer more than 10 times since I have purchased the car. They continue to try and fix it, but its never working longer than 4 months. They stated that they dont know why it kept acting up, but they would not give me a replacement for equal value. I contacted their corporate office, and they werent able to do much either. Any help would be appreciated.

I have been a customer of Mercedes for many years and decided this time to buy an Audi as I have a big dog that likes to travel with me so I tried the Q5. The car itself is fine but the service and follow up from Audi is horrific. The GPS system has never worked on the car, the maps are all outdated. When I called to get it updated I was told it would cost $795! to fix something that never worked on a brand new car! The same for spare keys (if you happen to loose a set) - $600 to replace! There is never a loaner car when the car goes in for scheduled maintenance and the staff (Audi in Osborne Park, Western Australia) are abrupt and apathetic. I will never buy another Audi in my life - back to Mercedes for us next time.

I have owned several German autos... BMW, Mercedes and Audi. Of the three brands, the Audi Q5 Premium Plus (2010) has been the best by far! The only problem has been with the emissions system fouling due to the direct fuel injection; a problem common to many current brands. Audis service has been excellent in correcting any and all problems! My biggest complaint is the cost of replacement parts... extremely high ($53.00 for a plastic visor clip)!

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount. The excuse is that they are not able to get the automobile parts and its still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running. Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars but I am not able to get my car back after giving it for servicing.So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established businesswoman of Bengaluru.

The Audi A6 is a great vehicle to drive and its fantastic on the road. I have driven it to Tucson, Dallas, Oklahoma City and Naples, FL and it handles very nice.

I purchased my Audi S7 as a CPO at 49000 miles. The moment I received the car I noticed it had unusual shifting between 1st and 2nd gear, and how it behaves with just stop and go movement. It would be worst in stop and go traffic where the transmission would make a clunky noise and could be felt under the floor. So far they’ve updated ECM and Transmission Software, replaced Mechatronics, replaced multiple motor mounts and control arms ball joints etc, replaced weeping coolant and transmission fluid lines... and after being the 6th week in the shop currently they will replace the Dual Clutch and hope this solves the problem. This has already been my 4th time in the shop and the car has now spent over 60 days in the shop for the same issue. I’m even hesitant to take the car back anymore knowing how hard it was to battle a transmission problem from the start. It’s unfortunate all Techs only look for Fault Codes on a Computer when the problem can be a caused by a mechanical failure. At the end of the day, it’s not a shop foreman’s car, and he will never feel what you feel with the vehicle.

I purchased a 2005 Audi A8L a year ago (Jan. 18, 2011) from Checkered Flag Audi. This was supposed to be my dream car, but it’s a nightmare, a lemon. This was not an impulse purchase as I own a 1997 Audi A6, which is the perfect car with no major problems. I’ve always purchased new cars, but the A6 was my first used purchase. I like the look of the A8, but not the new A8 price. So for months I looked for the perfect used Audi A8 with reasonable miles and nice features. So I didn’t hesitate when I found the 2005 A8L at your dealership. However, it has been the worst mistake I’ve ever made.The car has spent over (200) two hundred days in service since I purchased it last year. I’ve been making car payments on a vehicle that I can’t drive because it’s in the service department on Virginia Beach Blvd. The last time I saw my car was Dec. 16, 2011, and it was broke down on the side of the interstate. Here’s a list of some of the things that have been replaced, repaired or broken by the Audi service technicians. The list may not be complete since I’m not able to locate the car and retrieve the service records in the glove compartment.The front end replaced (a problem when we initially purchased the vehicle).New radiator, which we had no problems with until we took it in for service.New water pump (scheduled maintenance).Electrical system (MII). Had problem during test drive and took 2 trips and over 80 days to diagnose and fix.Lock and lug set (dealership lost when diagnosing front end work).Serpentine belt (scheduled maintenance).The whole pulley and belt system due to improper install. This caused my car to break down on the interstate on December 16, 2011 and it’s still at the dealership. I’ve not received any communication since the 1st week in January 2012. A dent in the rear bumper while being serviced. This happened while the car was being service.Damage windshield reservoir due to frontend work (damaged when the front end was serviced and has not been replaced).Cracked center console due to MII replacement (damaged by Audi technician during installation).Bad rear air shock, which is a problem we discussed with Alan **, Mark (the car salesman), and the business manager when I signed the contract. Alan assured me that since the car hadn’t been serviced they would diagnose the problem and fix it. I was told it was not a covered repair and they packed it with grease.Battery replacement--during one of the many service appointments the battery ran down. It was in the shop for over a month when I received the call. I was forced to pay $186.00 to replace the battery and it was clearly not something I caused.This is an excessive amount of repairs. I would understand and expect to have these problems if I purchased my car from Charlie Faulk or The Auto Connection. However, I purchased my car from Checkered Flag Audi, a so-called reputable dealership. I found out that the car was not service prior to me purchasing it. That explains the problems during my test drive which the manager (Alan) assured me that everything would be taken care of (the problems would be minor). I guess they need to make the quota for the month at my expense.My car has been in the shop on every major holiday, except for Thanksgiving. We can’t take it out of town because it will not make the trip. I bought this car for my wife, and I don’t ever want to see her stuck on the side of the busy interstate again. I’m paying car payments on a car that I don’t have; more important, the car won’t live pass the loan amount. I only have a year left on my warranty and I fear that I will be stuck with an unusable car because you sold me a bad product. Checkered Flag Audi should be ashamed to sell such a poor product. I purchased my car from your dealership because I wanted a quality used car from a reputable establishment. This is not the case.I believe I’ve been very patient and cooperative in this matter, but enough is enough. I’ve left many messages for Alan and my calls have not been returned. I will be seeking legal counsel or better yet 10 On Your Side to expose the type of dealership that I purchased my car from.

My cars appearance is very nice. I got the color that I specified. The dash in my car looks more like black wood. It has a built in CD player, GPS navigation system and digital display. Its so cool and easy to read for mileage and gas. I had pin stripping put on mine. I also got the digital panel and voice activated GPS which I love as Im bad at directions. Its so helpful. You can also add a DVD player inside or internet. Size wise, I wanted more roomy model because I have long legs. My Audi can fit 3 in the front, but that is a little cramped for space and does not leave much legroom. But you can easily fit 3 in the back seat with lots of leg room, and still ride comfortably in the back.

In 2009, I purchased a used 2008 Audi A4 S-line at Valenti Audi. I just paid off the car in March 2014. Last October, we were advised to replace the timing chain. When the timing chain goes, they said, the car will stop running. We were at 100,000 miles, so we put the $2500 timing chain in. Over the years, all service and repairs and maintenance were done at Valenti. We were very careful. The car seemed to use a lot of oil, and it ate tires, but we were told this was normal for AWD.I was very much looking forward to 5 more years of driving. A few days ago, the check engine light came on. Then there was a rattle. Then it sputtered. I took it to Valenti. They told me the camshaft was cracked and what I heard were pieces of it rattling around. The turbo had also gone. Oh - and my front drivers side tire was falling apart. That would cost, at a minimum, $4960, but it might be $9000 to put in a brand new engine. Then they revealed that on some Audi A4s there had been an extended warranty provided because of this camshaft problem - but not for my VIN number. And, they said, I have more miles on it now than the extended warranty would have covered anyway.Well, if I had known the car was going to blow up, knowing there was this warranty might have spurred me to find another car. My $7,000-8,000 trade-in has now become worth $0. Audi said they would take it as a trade-in if I bought a new Audi. $1500. And then they showed us a bunch of cars and offered us the sticker price on all of them, no discounts. They had us over the proverbial barrel.They clearly knew the manufacture of the camshaft was defective. We were not notified and were given no time to rectify this. We had the car consistently repaired at this place; they did not warn us of impending trouble. And then when it fell apart, we were told we could have $1500 for our car. Well, they said, “After all, it doesnt run. Its really not worth anything”.

The company resolved this issue satisfactorily.

After owning Mercedes for 30 years, I bought an Audi in 2012. Big mistake. As much as I enjoyed my TDI, it was not possible buy another; Audi keeps changing their design for the worse; and my experience with the sales staff at two dealerships was enough to make me realize they do not care about customer loyalty. All they want to do is move existing inventory as fast as possible.

I leased a brand new 2014 Audi A6 almost 2 years ago. I had 7 FLAT TIRES during this short period.... I am so frustrated that felt compelled to come on this site and complain (I have never reviewed anything in the past... I am very busy women and dont have time to complain but the 7th flat tire push me to the edge...) I dont know what these tires are made out of but all I have to say is that my family drive on the same road and they dont get flats... I owned 3 Mercedes, 1 Jetta, 1 Mazda and 1 Dogde car in the past and never (even once) had flat tire in my life time until I owned an Audi A6!!! I cant wait for my lease to be over so I can get rid of this Awful awful car...

below you will find a list of repairs for a 2011 q7 that has visited the repair shop more than 10 times. 1.window repair 2.a/c malfunction 3.a qt. of oil needed every 1500 miles. 4.vehicle brakes constantly squeek and have been to repair shop more than four times and the problem still exist.5.dealer installed tv continue to malfuction. the radio wasnt working so it had to be replaced and other numerous misc. things.i have visited the dealedship and expressed my dissappointment in this vehicle. the truck is a new lease and ive visited the repair shop in half the time that i have leased it. i continue to complain about the brakes and the problem still exist. they continue to give me the run around and never resolve the problem.

I have a new 2017 Q7 Premium, 3500 miles. When pulling away from a stop sign or stop light, the engine pauses from time to time. So much so, that once in a while, it can be a safety hazard with oncoming traffic. Also, the GPS system works sometimes, and most of the time the routes are completely crazy, taking me 100s of miles out of the way of my destination. My car has been at the dealership for 5 days now, and they called yesterday to inform me that the pause is inherent to the vehicle, just get used to it! As for the GPS, corporate office knows it doesnt work, and they may or may not try and fix it?? So, this vehicle costs a pretty penny, but aint worth it. Im offering to leave it on their lot and walk away if I can have my money back??

Audi q3 is very good. But, some technology features missing. It drove well and the turn radius and acceleration was excellent on the vehicle. The Audi is built to last mileage-wise with less issues than the other car brands. I like its performance of drive and quality of build/Longevity. The outside look of the vehicle and how it drove over railroad tracks and potholes was significantly different than the other cars I test drove. However, there is no back-up camera, no navigation, media went in and out. For the price you pay for the car, you would think these items come standard as they do in less prestigious brands such as Honda, Ford, and Chevy.

Bought a new Audi Q7 from this dealer 5/19/17. I am 55 years old and a professional in my field and felt like it was time for my first luxury vehicle. I did my homework and knew I wanted a luxury SUV. My choices came down to Audi, Volvo + BMW. I choose the Audi Q7 2.0 Premium Plus Package. Seemed like a wonderful car.... Fast forward to 3/11/20 without any warning the engine blows a rod through the engine block. The car has 85,375 miles on it and has been properly serviced on oil changes (every 10,000 miles). I go out of my way to take care of my vehicles with proper maintenance. I take it to nearest Audi dealership (Ontario) for repair/answers on why this happened. They suggest it be turned over to Audi (Corp.) for a claim. I also called Audi (Riverside) and the man that sold me the car (Dan) was no longer there, but once they heard I had started a claim with Audi (Corp.) they said there was not much more they could do for me. Audi (Ontario) offered me 20% off what is now going to be an engine replacement. My talks with Audi (Corp.) was insulting to me.....absolutely no help. They went through the motions of taking a report, but at the end of the day did absolutely nothing to stand behind their name on what has to be a wrong situation for this to happen. When I asked why they would not do more or stand behind what feels so wrong to me they said it was because I had my service (oil changes) done at my own mechanic and warranty on the car stopped at 50,000 miles. I understood the warranty at 50,000, but to have a violent engine blow without warning at 85,375 miles made no sense to me. My mechanic is certified and licensed with 35 years experience and used the Audi recommended oil. The Audi (Corp.) Rep Sean comes off as wanting to help, but in my opinion he gathered information to work it against you....beware. This infuriated me, but what choice did I have but to get the repair done. Audi did the repair at a cost to me of $11,903.82. This is not right as I still owe over 3 years in payments on this purchase and they could not give me a reason at the service department on why this happened. Consumer beware. If you have choices on your luxury SUV purchase dont let it be Audi if you expect support from them on an injustice. In hindsight, I wish I had chosen Volvo.

Audi has always been the talk for passion, brand, status, and icon in China. However, when it comes to after-sales support and repair in Audi 4S workshop, they are the least trustworthy partners to go for. My vehicle was sent in for major repairs after a serious accident. Estimated damage came close to USD16,000.00. According to Audi 4S China, most items will be newly ordered and replaced. But to my surprise, all items were dismantled, badly reworked, poorly repainted, and installed as new. The vehicle was so badly repaired that some area is out of proportion. My assessment of this repair is only between USD 3,200.00-4,800.00. What a broad daylight robbery in Audi 4S China. I hereby humbly request Audi Germany to look into this matter urgently, as I believe Audi Germany and worldwide do not practice such disgusting custom. Please do not hesitate to contact me for details - photographs and repair information.

The vehicle has never missed a service and yet it has had issues since the very first week it was purchased new from Audi Centre Perth in May 2010 for just over $100,000.00. See the History of excess oil consumption which is ongoing, gearbox malfunction at 62,000km, and now the catastrophic engine failure at 102,000km, due to the faulty timing chain tensioner.The most disappointing thing of all is that once you actually begin to investigate these issues it is very clear to see that Audi were well aware of these issues all along. In fact, only after legal action in the USA, they agreed to rectify these issues at no cost to owners. The oil issue is covered for an extended 8 years or 88,000 miles for 3 options of rectification, and the engine failure due to the faulty timing chain tensioner is covered for 10 years or 100,000 miles with a replacement of the engine.However by far the worst part that I find completely outrageous is the fact that there was a recall in the USA of all vehicles with this engine type to replace the faulty Timing Chain tensioner due to the significant number of engines having to be replaced, yet Audi Australia failed to even advise owners of the high probability of a catastrophic engine failure. The lack of disclosure to Australian owners denied them and me the option of even paying for a replacement tensioner, at a much smaller cost, and prevent what appears to be the inevitable engine failure and the significant cost to rectify that. The exact situation that I find myself in now.The failure of Audi Australia and the Audi Service Centre to inform me at any stage that there was a known defect in the timing chain tensioner, and advise me that it would be wise to replace it at a small cost now, rather than be left with an enormous unexpected cost down the track. The cost is one thing however the absolute inconvenience of the vehicle being off the road for 3 weeks now, combined with having to hire a car and not being offered a loan car after 3 weeks, is also unacceptable.

Audi has horrible customer service reps that lie through their teeth. I was told I wouldnt be covered on a manufacturing defect because I didnt have a long enough loyalty history (That just means I havent given them enough money yet). When I asked how much money Ive spent with them so far, they had no idea and had to call me back after talking to my dealer. How can you rate my loyalty and not know how much Ive spent as your customer? The part I wanted them to fix was in the turbo, it costs $40.00 but the job runs $2,500 so I was looking for a discount on the incredible service charge. They didnt think it was worth it. Ill never buy another Audi again.

I purchased a Certified Pre Owned Audi A8 with 17K miles. Audi claims they have a 300 point checklist and vigorous standards for accepting vehicles in to the program, for which there is usually a premium to pay. When I received my vehicle, it was immediately very evident, while the car was still on the transport truck that it had been in a serious accident. The entire drivers side of the vehicle had been repaired and repainted. There are still creases in the front and rear door. The paint is mismatched. Sand marks are still visible under the paint. The windshield was replaced with the incorrect windshield so the heads up display does not function properly. One tire had extensive damage and was plugged adjacent to side wall. I was advised not to drive the vehicle with that tire by our local Goodyear Tire Center. There is paint overspray on the instrument cluster and dash that simply will not come out. I can continue on - the car is a mess. The dealer isnt responding so I called Audi. My customer care experience with Audi has been atrocious. They have absolutely no concern that one of their dealers sold a car as certified but didnt check the simplest of items. The damaged tire alone should have precluded the car from being certified.The first person from Audi Customer Care that I spoke to ask me so what do you want Audi to do? Well, I guess that about sums it up. They fight tooth and nail to escalate the problem to management, and when they said they would - i had to call them back, Its been nearly three weeks. I advise you to stay away from Audi Certified Pre Owned vehicles. They program isnt worth the paper it is written on. Ive purchased CPO BMWs and Porsches in the past and had fabulous experiences. Audi just doesnt measure up. Im embarrassed that Ive allowed myself to be taken advantage of this way, and Im furious that Audi just doesnt care.

I was sold an S4 Avant (V8) by Finchley Road Audi, UK, 31/8/2011. I paid 27,000 cash, it had a cracked grill, back window washer wiper did not work properly and 6 weeks later, I had put 4 new tires on it, had to pay for the grill to be fitted, parking sensors didnt work, got no history of the car for 3 months, I took it to Portsmouth Audi. They had to replace the back brakes as they were very dangerously low. Then on 9/3/2012, I get a letter telling me that Lombardi Finance owns my car. Ive never paid so much for a car in my life and have turned into a nightmare, worry and upset. All I want is a car without this bad salesmanship. Can you help me get my car replaced please?

With the amount of cars they have, its easy to find a capacity you need for your family or any other situation. Their cars have the best quality for tech that’s why they dont go cheap in my opinion. Upgrading is hard and complicated plus there are too many personalization options to choose from if you dont know what youre looking for.

Audi offers a wide variety from family cars to sports cars that my family and I can enjoy. They also offer many upgrade and personalization options. The car software can be upgraded also. I love how sleek the Audi looks and I would definitely recommend it to others since it looks so good. It is one of the most beautiful cars. The passengers all fit in the car and there is even room left over for relaxing as the car is not too small. I am happy with the car size and enjoy driving in it.

Worst car ever purchased, I purchased the car (2018 Audi Q5) from Richfield Audi a couple months ago and their staff does not understand the car or know how to fix it. I am unable to lock doors, the hatchback opens by itself, brakes make a rumbling sound. Richfield Audi has no idea what is going on and they don’t care. There are several more issues with car and called their Manager and he was going to have the service department call me and they never did. Previous to this my car was in the Audi garage for a week and only one problem was repaired, PLEASE NEVER BUY AN AUDI.

I was call 4 time today (each time one hour hold) but nobody answer the phone, even I try to do something online but still it wasnt helpful information on it, so try again because you dont have any other choice.

I got my Q3 brand spankin new and for the first 2 years it was excellent. Now in my 3rd year, Ive had my vehicle serviced twice for rear-view camera malfunctions. Now, my vehicle wont turn on. Im stranded. I have what I suspect to be some sort of major computer malfunction because despite my turning the vehicle off, the radio turns on by itself and is what I suspect to be the reason why my battery has drained (and no, I never got the battery service light prior to this incident, in fact, I didnt get any service indicator lights). Once I miraculously got it started, the speedometer and computer mph reading defer by 25 mph - at a red light the computer reads Im going 25 mph. I also get the occasional TPMS on my dash and my tires are fine. This wouldve cost me a fortune if my vehicle werent still under warranty. Its only 3 years and 8 months old and has less than 42000 miles.

Audi Q7 is a great family car. It had the largest and most comfortable third row and is the most spacious SUV that we found. It is sleek and great looking from the outside while the interior looks modern and has the latest technology. The interior lighting also feels very calming. As for the upgrade options, we got the technology and sports packages which included nicer wheels, better steering and everything from GPS to do radio.