I leased a new 2015 Audi A3 Cabriolet from Audi Palo Alto in October. A few weeks back as the car was climbing a hill enroute to Lombard street in San Francisco in Traffic, it started slipping backwards and refused to accelerate upwards. The cars behind me naturally honked and drivers were mad at my car not only blocking traffic but slipping backwards. When I switched off the car and tried restarting it would not start for 10 min. After 10 min, it started again and went up 100 feet and again slipped backwards. Somehow after an hour long traumatic experience, I got out of the hill. When I contact Audi to service the car, I was initially asked to take an appointment and no one at the dealerships service team took my call. Finally I found them and after testing the car, they told me there was a fault in the cars mechatronic system and that the part had to come from germany. After 2 weeks, they said they got the part and completed the repairs. I took the car and when I tried starting it after a few days, I got a transmission error message again. Weirdly, with my other set of keys, the car worked fine. When I tried contacting Audi, again no one responded. The service agent I worked with ** never answers to my voice mails. Overall I feel cheated and disappointed with Audi with a bad car and pathetic service... I am trying to get my lease terminated!

I purchased Q7 4.2 2007 in 2006. It was one of the first 1000 made worldwide and I received complimentary maintenance service up to 50K miles. Zoltan ** at Seattle University Audi was very good. So good, we bought another car from him later. :-) I have now (2014) 86K miles on it. I have had some small issues like broken window screen on the left side and stuck screen on the right (so far I have not fixed any). Cracked and eventually separated air filter housing intake (I have used Gorilla tape for that). I have changed brake pads, spark plugs, battery, some light bulbs. All by myself. No major issues. This car is very well made and I am very happy with it. Its heavy on gas, but I already knew that when I bought it. All fluids are done on time, most of the time at Audi dealer. It burns oil, but thats nothing new. Considering mileage, I have not had any serious problems. I am going to keep driving it and see how much longer it will last. Hoping for 300K.

We purchased a new Audi A6 TDI in 2014. We have monitored all the court action but really just been waiting. Recently we took our car to Larson Audi in Fife for some service. The goodwill package that we had received but never activated had expired. When we called Audi to request they reissue it they pretty much told us to get lost. We did not lie, cheat and rip off consumers but they treated us like criminals, it was horrible and embarrassing. This after we had spent nearly an hour on the phone and on hold and listening to all their recorded messages. I would never buy another Audi or Volkswagen product given how poorly we were and are being treated.

I am a new Audi customer and definitely did not expect this company to be so incompetent. First off, the app is a joke. It doesnt really do anything useful so we never use it. I also had a hard time connecting my Audi account to Audi Financial Service in order to set up an auto-pay. I tried numerous times but the website seemed to have an issue all the time. When I called the customer service to get help, there was a long wait about 20-30min in a Thursday morning around 9am PST, which shouldnt be the busiest time of the day or the week, and the representative who came on the line was very disrespectful and not helpful. He sounded like a high-school kid who wasnt motivated to do anything at all. So the only way at this moment to set up an auto-pay is to fill out the paperwork and mail it to Audi. Unbelievably old school. Ive only owned the car for 3-4 months but already regret it. Ive owned a few cars in the past from different makes, but Audi is definitely the worst.

Got my 2017 Q7 in February of 2016 from Audi South Austin and took my car for issues to North Austin Audi. This was in December of 2016 and since then nothing has been done to the car to remedy the issues. Driver side seat squeaks, when reversing I hear a loud sound (which I am told from the dealership is its normal with Audi - really!! It sound like old truck.) and ash tray on the passenger doors dont close.Every time I call its hard to get an appointment which always is a minimum of 3 weeks out to 3 months. Even if I am lucky to take my car in nothing gets done except the excuses. They dont provide statuses. I have to call them to find out whether I am getting my car. I owned Acura before and I regret making this choice. I am very close to giving up this car as I am dreading the fact that it breaks down I have to deal with service nightmare. Audi sends me emails as follow up every 10 days which is not helping at all rather than stalling the inevitable.

My Q7 went to service dept to replace battery and had no other issues. After vehicle returned to me, I advised service writer that control knob now not working? He requested bring Q7 back next day because of lateness. I agreed and did just that. The service writer assisted by I would imagine a more experienced writer explained sorry but not Audi fault and gave a estimate of about 1K $ to repair. I then replied that I had no control knob issue before yesterday AM when I dropped my Q7 off. I was so disappointed with the (not my problem) response. I been a BMW owner for years and have never witnessed service issues even remotely like this. Not a happy camper!! Still in shock.

Always been an AUDI fanatic. I was finally able to buy my own and now look at the rust. Feeling frustrated now that AUDI does not honor its warranty (I am still under the corrosion warranty). The engine block, subframe and underbody should be coated to resist corrosion, but it is not what looks like - probably a defect in the material, but still Audi does not honor the warranty. My beliefs on my favorite car manufacturer are corroded as long as the structural & vital parts of my car.

I purchased an Audi A5 Cabriolet after owning an Audi A4 Cabriolet. The A5 is built without a trunk release inside the car. There was no way to open the trunk other than with the key fob. If you happen to close the trunk with the keys inside, there is no way to open the trunk unless you have another key fob with you. I believe this constitutes at the very least a serious safety issue.

Audi5000 runs smooth, the dealership sealed and were all very professional and never bothered you while looking. The salesman was very helpful and the finance manager was extremely pleasant to deal with as well and he as well did not hound the customers. The car has touchscreen navigation system, wifi connection and also the convertible top makes for an amazing driving event experience. Audi offers its buyers a variety of options for personalizing and upgrading their vehicle, such as headrest DVD players with remote, lift package, new touch screen radio navigation system, window tinting and new wheel upgrade that can handle the worst storms. The vehicle has plenty of space in the front of car and the rear passenger section is good for three people. Nice leg room and individual vents for each person in the car. I would definitely recommend to anyone whos considering the car purchase.

I have purchased an Audi A6 2.7TDI in May 2010. The details of vehicle are as follows: Vehicle Type : AUDI A6 2.7 Tdi. Makers Name : Audi India. Fuel used : DieselThe vehicle is giving trouble continuously since the same was purchased in 2010. We furnish below the list of some of the major defects we noticed. The vehicle was sent for repairs to Hyderabad. 1. Water leakage problem occurred in September 2010, and the water pump was replaced with a new one. 2. The belt of the alternator was found to be broken. 3. Steering jam problem. 4. Brake problem was noticed after repairs en route; for example, Hyderabad to Nagpur. 5. Front wind shield cracked and replaced in October 2011. 6. Servicing and minor repairs in June 2012 at Nagpur workstation. 7. Fuel line problem occurred immediately after servicing at Nagpur workstation.8. During the past, the vehicle was stranded en route twice in the span of 2 years.First of all, in September 2010, we found some defects. The same was communicated to Audi India for the defects in the vehicle were water leakage, defective alternator, and defective steering jam. The vehicle was sent to Olympus Motors Private Limited, Hyderabad for repairs. While communicating the defect to you, I had already notified to please note I cannot pull on with such problems often & often in a new vehicle with only 7000 km of run. I am very much disturbed with problems like this, and as such, request you to kindly take back the vehicle, which is running with all these manufacturing defects.The vehicle was sent to Hyderabad for repairs for four times, but the problems in the vehicle continued. In addition to the above, some brake system failures were generated en route from Hyderabad to Nagpur, which was again repaired by Audi technicians, who came all the way from Hyderabad to Nagpur for these repairs. In October 2011, a crack was noticed at the left corner of the front windshield which gradually developed and was then replaced with a new front windshield by your Hyderabad-based workstation. However, every time, the vehicle needs to be sent to Hyderabad and received back at Nagpur in a closed van. The cost of transportation of Rs. 80,000 was incurred by us for replacing front windshield glass worth Rs. 40,000.The vehicle was continuously giving us trouble and was required to be sent to Hyderabad for repairs 4 times, but the list of the problems continue to be growing even today, though the same was sent for regular servicing and timely repairs at your authorized service stations. The vehicle continued to be out of order for some or the other reason. This vehicle was sent for servicing at your Nagpur-based workstation for servicing in the end of June 2012. Some or the other small manufacturing defects lead me to rethink about my decision of purchasing the vehicle and more particularly Audi-made vehicles. The manufacturing defects crop up every time and lead to dissatisfaction.After servicing the vehicle, some problem of fuel pump choke-up cropped up; and the vehicle was detained for about 20 days at the Nagpur workstation for getting certain spares. The net effect was that the vehicle remained idle for no fault of us, even if the same was sent for servicing on time. The vehicle is again sent for repairs on 21.07.2012, since the diesel leakage problem was noticed in the vehicle. It appears that the diesel tank was improperly fitted or alignment must have been disturbed.It is noted that the vehicle traveled for 30,431 km till date and remained with continuous problems with such a short run. I am very much perturbed and dissatisfied by the everyday problems in the vehicle. I therefore request you to kindly take back the vehicle. It is regretted to state that I am sorry to continue to own this vehicle any more, and therefore, Im inclined to request you to kindly take back the vehicle and refund us the cost I had already paid along with interest thereon at 18% per annum.

2011 Audi Q5 - Really disappointed with this car. The oil consumption is crazy and because I started to have issues with the consumption after 2015 but even though the class action lawsuit was settled, I am now not qualified to get my oil issue fixed because I am past the date and the mileage is over 80,000. Really disappointed that Audi is handling these cases so poorly even though it is clearly their manufacturing error! Horrible customer service.

Used up to 3 quarts of oil on a recent 200 mile drive up the coast of CA on 2010 Audi A4. Noticed all the lawsuits and class action suits regarding problems with 2009-2010 Audi A4. Have to add a quart of oil every time I gas up. Audi dealers admit they are aware of the problem yet there is nothing they can do. Welcome to the world of VW. How is it in this day and age corporations can get away with this type of behavior.

I purchased my first Audi A6 in May of 2018. It was a brand new 2018. I noticed two bubbles protruding from the right rear door and paint peeling beneath it along the internal surface structure. I called Audi and sent numerous pictures. I told them to take the car back and that I wanted a replacement. They refused to give me another car after it was determined that it was indeed a manufacturers defect. I was given two choices by them, to sue or get it fixed. I did not have the money to get an attorney so I was forced to fix a new car that was sold to me with defects. I will never again buy another Audi. Audi USA is horrible! The customer advocates are a joke. This is the worst experience I have ever had with buying a new car. Audi does not believe in Customer satisfaction.

Quattro is the wagon 4.2 liter inline six cylinder all wheel drive dream car I own. I wanted a sportscar with room for all the kids and cargo. This is a wagon thats an Audi! Two thumbs... only Porsche has anything close to its class (in my eyes). I find my car incredibly beautiful with a sporty look and room for everyone. Lots of horse power to the wheels and luxury everything inside. I did get upgraded rim size and style and performance in the stock rims. They actually got me a set of official 19 inch Audi touring race car rims, so I didnt mind the great but overpriced touring sport tires they sold me when they got in.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

I would like to bring your attention this issue, hopefully I can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system. I bought the car brand new from Audi in November 2011. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that it was due to my driving style. I took the car in 40 times to the dealership (as per my tracker records 0) in total to have the clutch issue address, gearbox issue and oil consumption issue, and kept getting told there was no issue. Eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch, only then did they pick-up. I quote that my clutch was worn. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that it was my drive style was a lie. This process took almost 4 years. They informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I dont know how they could tell me that no issue was found.At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. Most recently, my cars ecu unit on the steering wheel was showing errors on my dashboard. Audi Burma stated that they could find no evidence of this, even after a I showed them a video of the issue. Nor did they inform me to be careful as this affects my abs, which put my life in danger. On the evening that I collected my car from Audi which they had for a week, I notice a loud knocking noise on my front suspension. I took the car to Audi as no longer trusted that Audi branch they found my steering arms were damaged, required replacement. I was informed by that they were so warm I could have had a serious accident had I continued to drive. So this car was release by the dealership and no any quality check done is beyond me so this is the third time Audi has put my life as risk.I have proof that my car was at the dealership 40 times in four years yet there are only 8 job cards created, no explain has been offered for this nor after at least 30 requests to have the original job cards, nothing has been forth coming. During this period I had informed the dealership of excessive high oil usage starting in early 2014. They ran test (so they told me) but refused to show me the results and said there was no issue. I took my car to a different dealership, they ran the same tests and found that indeed my car was using an excess amount of oil and recommend that my engine be rebuilt as per Audi technical papers. This test was done 4 weeks prior to my maintenance plan running out. Now the dealership refuses to rebuild my car and has delayed the whole process till after my maintenance has expired. When I query this, they say Sorry your car is out of maintenance plan and I must pay for the repair.Audi customer care in south Africa has been informed of all these issue and have all the recordings of the conversations, yet they will not do anything to assist me. I was promised a meeting with the regional after sales manager. He contacted the branch and then refused to meet with me. So clearly if a customer complains they simply ban you from the premises and then hope you will go away. I have this in an office letter from Audi customer services. I have never in my life ever heard of this happening to anyone. Currently I still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems. Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for customer service manager go unreturned.

Me and my husband leased a 2016 Audi A5 in September 2015. Since then we have had numerous problems with engine light and brakes. They kept telling us the software is coming to fix problem but until it happened 4 times now all of sudden they have fix. Also the brakes squeak like if I am driving a 1955 piece of crap. Palisades Audi is where we leased it. They are crooks also!! I would advise no one to buy a Audi. They would not help us at all so they said we were stuck till end of lease. Do not let this happen to you. Buy a Lexus much better!

Its been just 8 months that I have bought an Audi A4 from the Audi car dealer in Ludhiana and I am facing a huge problem regarding the tires of car. Actually, the tires of the car have developed a bulge around them. Due to this, I am facing problems in driving. I have informed about the same to the local dealer but they refuse to look after our complaint. Hoping for a quick action.

A4 - 61,000 miles bought new, worst car I ever bought and the dealer suggested if its breaking down so much, maybe its time to trade. What a joke - 61,000 miles. They cant get it working so buy a new one. Id never own an Audi again.

I took my car in to Audi for service because it was overheating so Audi changed my water pump and never told me there was a recall on it. I drove off their lot 3 different time but the last time I drove off my car turned off at the fork of the 118 and the 5 Frwy and cars were trying not to hit me from behind and when I called Audi scared out of my mind, they acted like no big thing. The next call about my car was that I need a new engine. I gave them a running car and theyre giving me a car that doesnt run.

Purchased a brand new 2013 Audi Q7 last April. Waited close to a month for the vehicle. Problems started since day one. The same day, the vehicle was picked up. Within 15 minute driving, the check engine light came on. Brought it back to the dealer and diagnosed to be a bad intake manifold. The vehicle was in the shop for a week. A month down the line, one day the sunshade for the panoramic roof fell off the rail completely. Brought the vehicle back to the dealer and get it fix. In June of this year, the Sunshade fell off the rail again, brought it back to the dealer, waited a week for the repair. Literately a week after the vehicle was picked up, the rail came back again, the car was in the dealer for another week. Now the problem come back again. The car is a little over 1 year old, barely driven with only 6000 miles. Went to the dealer to complaint about the issue and see how they and AUDI will address the issue. The response I got was: this does not affect the drivability or the safety operation of the vehicle. I could always bring it back to the dealer and get it fix. I am extremely disappointed in the brand and its customer service focus philosophy. Especially as a luxury car dealer and manufacture, this is definitely not the way to address the issue. 60K investment and what I get in return is constantly going back to the dealer for the same issue. Even with me addressing the issue, their response is tell me to keep going back. I dont have the time for all this, definitely not a good ownership experience. I am very disappoint in the brand and the experience. Stay away from AUDI!!!

I purchased a 2017 A3 in Sept 2017 at Audi Nanaimo. Ive only owned it just over a year, and purchased their Audi Care Pkg that includes 4 service appts. They recommend routine service at certain intervals, the last one being 60,000kms. I was overdue by 19,000 when I brought it in because of a strange sound while steering to the left, but still within the stated warrantied mileage. They deemed it a complete transmission failure after a $600 diagnosis and will not replace the transmission under warranty, because they said I was overdue for servicing...and the car only has 80,000km on it! They then proceeded to send me an $11,000 quote. What a scam.

There are so many different models that Audi offers, ranging from speed to performance to fuel efficiency, you are bound to find a car that fits the needs you have. The appearance and features range so greatly, it seems like they have a car for everyone, ranging from what you want it to look like to what it should be able to do. The options that they offer seem to be endless, and all the features and customization options make it seem almost limitless which is awesome. The passenger capacity of each car will range from the next model of sorts, but it can fit any needs you have really, whether it be carpooling or just for fun.

@audiofficial @Audi @vw @etron_audi @bbb_north_america @bbcnews @newyorkermag @nytimes @washingtonpost The worst car company that exists, I have dealt with many higher end companies that have dignity, accountability & responsibility. My mom could have died at Audi’s hands, to this day they keep saying we need to pay for a diagnostics test for them to even consider trying to figure out why the engine started to go around 30k miles, we have had to put oil in the car weekly to date and the most serious debacle: the gas tank imploded in the back seat because of where it’s located the entire back area of the car became gas soaked slowly. Audi could have cared less and we had to pay for it, the mechanic who worked on it used to work for Audi...He said if anyone would have been near this car with a cigarette/match it would have exploded. Deplorable humans and company, #zeroaccountability for a very serious situation. I still have not heard back, only from the bots & robots that respond that WE NEED TO PAY FOR A DIAGNOSTICS TEST. Despicable company. #consumersbeware

Audi has a wide range of luxurious and sporty models in multiple body styles. The designs are German Teutonic style with avant-garde interiors. The interiors are luxuriously European with high quality materials and finishes. The vehicles have the iconic waterfall grill and rings in the front and come in a variety of models and have distinct option packages, a variety of colors and personalization options that allows for unique looks. The vehicles are roomy enough for their intended purpose, but not so large as to seem huge. The design is very European where the driver is the most focused.

I wish I could rate my service at ZERO stars. In brief, returned to my car at end of work day and battery was dead. Called AAA and quickly started it with a jump. Drive for 30 minutes and picked up my dog. Got back in car and battery dead again. Friendly stranger provided a jump. Started up quickly. Drove home and parked. Lights and radio automatically turned off as usual. Locked. Scheduled Audi roadside assistance for a.m. and appt at dealership. Car was again quickly jumped and started. Drive 30 minutes and dropped off at RVA Audi dealership. Got new battery but was told not covered by warranty because power left on. Pray tell how that is possible when radio AND lights are automatic???? And, even if this lie were true, the battery, if properly functioning, would be jump started, and would then be good to go. This is yet another attempt by Audi to evade responsibility for warranty coverage. 2nd time in the short 8 months I have had this car! So disappointed in how unethical this company has become. #lastaudiforthisgal

Everything about Audi is fantastic. I am not familiar with other cars made by this brand, but I have seen commercials that seem like Audi has good variety in their body styles. Its appearance is very sleek and stylish, with a great deal of technological features while youre driving. I love both the handling and technology of this car. Upgrades are a breeze. They come easily and quickly and personalization is key to this company. Each car seems tailored to its driver. Passenger capacity is fine. It holds the amount passengers that I need for it to carry and it does so comfortably. All of its features help the ride to go smoother.

There are variety of models and also about engine and speed accuracy and also high technology which we are now using so it is very perfect. Nowadays cars are helpful to people because it is easy to navigate with high performance which I like more than others. Im very satisfied and while thinking upgrade and personalities options which I prefer since its very useful to us. We also have to check all the passenger seat because it is very important.

The car will shut down, Windows roll up, seat belt tighten by itself when driving, There is no object in front or rear, When the happen the parking sensor will come on as well, this already happen to me three times already. Dealer shop test the car half day after the second time happen to me but nothing be found. They spent two weeks 800 hours drive test after it happen to me on the third time but still can not found the problems. They return the car and suggestion me to drive careful and make video or take picture when it happens again. How can I video it?I did report to the Audi Canada November 26, 2018 but the suggestion was same thing. I driving the deluxe car daily not enjoin but under risk. My family member refuse with me if I drive on the high ways. I heard somebody had same problems too. Be careful the Audi Q7!!! Help me to found any better suggestion or solution please. AUDI Q7 3.0 QUATTRO WA1WAAF70HD020247.

I purchased an Audi used with 21,000 kms. Since owning it, I had some major stuttering during acceleration. The technicians had it in the shop no less than 5 times replacing parts or cleaning injectors. Just before warranty ran out, I asked if I had their commitment to repair this known problem before the warranty ran out - I had this in writing. Sure enough, even though I was promised a fifth time that it was repaired, the same issue occurred. Since this was after warranty the dealer had to use good will, but after a few attempts gave up and pretty much left me to deal with Audi Canada directly. Audi Canada suggest it was the wiring harness or computer that could have been making the issue and offered to pay 50% of the total cost. Even though this should have been covered under warranty in the first place, they would not budge and gave me an ultimatum that if I didnt accept the offer, they would retract it. Even worse, after agreeing, I asked if this would be a guaranteed fix. They said, No guarantee and no refund if this did not fix the issue. So, less for me. I will NEVER buy an Audi again. I love the look and feeling of the drive, but the customer service was absolutely brutal. Never have I been treated so poorly for such a top price item. I was basically speaking to a brick wall when dealing with Audi Canada. The dealer was great but had to abide by Audi Canada. Seriously, think twice before you buy an Audi!

I read Jamess experience because Im looking for experiences related to Audi on the internet. Me And my husband had a very serious accident with our Audi Q5. It was a miracle no one died or was injured. Please do not use the cruise control! If you want me to better explain, I will ask someone to help me to write the experience in english language. Im searching for problems Audi related to Cruise control, sudden acceleration and not working airbags. Thanks.

Me and my wife own a 2014 Audi A6. Just pass 61000 miles. Last week I was driving the car and trying to make a left turn, the steering wheel get locked. Doesnt move the steering wheel left or right. Finally AAA took the car to the Audi dealership. Next day service advisor call me and tell me the steering wheel rock and pinion need to replace. The cost is $ 3500. I call Audi customer service, file a complaint, the lady told me she is going to review with the service dept. and let me know the updates. I wait for 6 days she never call me, I trying to reach her almost 6 times. Finally after 12 days she call me and tell me they cant help me this time. I dont know why she took that much time to say to me this answer. I never ever buy or lease another Audi, that for sure.

Hello car friends, well I am here to share my experience with Audi cars. I warn you this is not going to be a good review. My first experience with a Audi was a A-6 year of 2008. The electronic problems were non stop from windows to internal lights to the motor engine lights going bad in my car seat to my power window motor failing to my radio not shutting off which yes eventually drained my battery and left me stranded. This all happen with my car just being 3 yrs old. I can’t stress enough how unreliable Audi cars can be. There is more, my timing chain, starter also went bad all within 80,000 miles. I decided to sell the car and upgrade to a Q-5. What a huge mistake this decision was as well. My repairs on my Q-5 2013 have been even more of a headache. I noticed there are other reviews on here with other cars burning oil. Well I’m also a victim as well of the car burning oil with just 70,000 miles on the car. Thankfully it was under warranty but what a nightmare of experience. The dealership had my car for 3 weeks. The dealership is in upper saddle river NJ. This happen in the summer of 2017. Fast forward to just 2 weeks ago 03-19-2018 the car just skip timing I’ve been told the car is beyond repair and requires a new engine with just 110,000 miles that’s right a new engine. Thankfully I purchased the extended warranty. I can’t wait to get my car back. It’s going for sale immediately! Audi needs to stop worrying about the look of the car and focus on the soul of the car. I’ll never buy a Audi again!!!

I have a 2010 Avant 4 Audi wagon that has had persistent, unresolved issues from day one, up to the point that my car, at just 4 years old, is now mechanically failed unless a new engine is put in to the tune of $15,000. I have been meticulous with maintenance on this car. From day 1, oil consumption has been an issue - was told that it was within specs (a quart every 1,000 miles - really?) - until an oil/pressure test was performed, which my car failed. Piston/rings were replaced, which still did not ultimately resolve the issue. Lost complete power in the car while driving a highway speeds (no steering, no brakes, black dashboard - in rush hour traffic) - could have been seriously injured. Towed again to Audi, which many hundred dollars later was told the problem should be resolved, but cant guarantee the repairs. One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car. I was told We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer, and my car has little to no value without the engine. I am without a car, and cant get my car back unless I pay for the $2,000 that didnt resolve the problem. It seems reasonable to me that a car, built on performance and truth in engineering should last longer than 4 years, particularly when properly maintained as mine has been. Further, dependability in a car is an assumed concept that Audi touts in ALL their media. I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is We understand your frustration, and these issues are no fault of your own, though I have to pay for them. The service department admits that my car has a history of repairs way beyond the normal range for an Audi, but theres nothing they can, or will do. I clearly have a poorly engineered car, that cant be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) wont stand behind a badly produced car, and rectify a bad situation.

I bought this car new in 2007 - A6. Today 80,000 miles basically 10,000 miles year, always took care of it like diamond service in time never speed, during this last 8 years I tried always find the best in the car and ignore the worst like when you love something you look only qualities. But the true is this car sucks. Today was raining. I went for lunch and for my surprise when I open the door a lake inside my car. Thats it - taking this to a Mercedes dealership. Get any money I can for it and moving to a Mercedes or something else. Audi is full of marketing but far from perfection. A car that can hold the rain is not a car.

My wifes 2004 Audi A4 Quattro 1.8T suffered major engine damage when her oil pickup became clogged with sludge. The car had been dealer serviced its entire life. Audi lost a class action lawsuit over this issue which requires them to fix any damages at 100%. We filed a claim with Audi, but they denied it - saying my wifes car falls outside the range of VIN numbers they supplied in the lawsuit. This is despite Audi admits the damage was caused by the exact same problem. I feel Audi intentionally left out the VIN numbers of a vast number of 2004 A4s in the course of the settlement.

I own a 2003 Audi A4 Quattro top-of-the-line car which currently has 86k miles. Since it went out of warranty, Ive had the following major repairs: steering rack (2k), timing belt/steering pump (2k), another steering pump (800), miscellaneous items (1k). I have a stereo speaker broken and a cup holder thats broken that Im not repairing.The slogan truth in engineering is an absolute lie. They dont use any quality parts in these cars. Ive written letters to Audi of North America and they could care less.

My story is as long as the other reviews, so to make it short. I will not buy an Audi again in the future. Doesnt matter how good it drives. Do not want to make myself unhappy again for few weeks. And just a piece of an advice, do not get any options at the financial room if you have to buy it.

I bought an Audi Q3 and the dealer offered me a 3 years leasing with full prepayment, conditioned to monthly account each payment prepaid. This is not happening and after talk 3 times to dealer, talk to Audi Customer Finance and AUDI USA, they send me one to another one and no solution. I need them to change the way they did the accounting, considering my debt fully paid. Instead, they should account as prepayment and deduct monthly from my debt.

Brand new car when the complete computer that is based at the dash died. It powers pretty much everything in the car. Module was changed under warranty. Since then the radio will not hold preset stations. Audi says while other customers have complained of same they have no reason to think its an Audi problem. Sent me to sirius xm who say it is an Audi module problem. That they should replace a plug in and that will solve the issue. Dealer says not their problem. So I continue paying monthly for a radio that does not do what it is designed to do. Anyone else experience this? I am in between a rock and a hard place.

Ive been purchasing Audi vehicles for the last fifteen years; primarily A6 Supercharged vehicles. Last March, I traded-in my 2016 A6 Prestige Supercharged for the 2021 A6 Prestige 55. From day one there have been issues. There has been nonstop rattling from the dash. The trunk opens without touching the button on the remote or truck latch door. Other times, when pressing the button on the trunk handle, the trunk wont open at all. I would have to take the key fob out of my pocket and press the button in order for the trunk door to open. That defeats the purpose of having the trunk door button on the trunk. This is another flaw of all 2019 and newer models. Numerous times when closing the trunk, we walk away and the trunk opens again without us touching anything!Same with the doors. Numerous times, we are unable to open the doors by placing our hand behind the door handle when the key fob is in our pocket. We have to take the key fob out of our pocket for the door handle to work. The dash rattle has been addressed numerous times, but never fixed. Its a horrible design flaw. No matter what the dealership attempts, it wont fix the poor design flaw. The bottom screen went out three times since purchasing the vehicle. The first time within two weeks of the purchase. Stay away from Audi vehicles from 2019 to current. Too many design flaws.

PSA: BUYERS BEWARE - My 2013 Audi Q5 began having issues at 82,000 miles. It has an oil consumption problem (sound familiar) that makes it a hazard to drive. I stopped using Audi North Austin a while back when they treated me poorly (scheduling, follow up, getting my vehicles service done on time). I used South Austin for a while until the same issues began (although I have never fought them on their overpriced non-sense). I did start taking it somewhere else however, when Audi wanted 4x more for my breaks. My vehicle has been at Audi South Austin for over 3 week now, because they want $6000 to fix it. I tried working with Audi USA when the issue began in August due to recommendation by my current garage. The representative that helped, seemed great, but my case got closed until the oil consumption part 2 test. When I went to reopen it Audi USA was a whole different thing. Since then, I have emailed, called, and initiated everything. Customer service has been exceptionally poor, and some even flat out rude. My vehicle is not under warranty, I purchased it from a private party, and I serviced it elsewhere. All things I understand are not ideal in Audis eyes, however the exceptionally poor customer service and that I could provide ALL of those records, and that this has been an issue in the past with Audi USA vehicles (although theyre stance is this is just a coincidence because its not the same one from the class action suit) is why Im putting this out there. This isnt really me, but I feel cheated and taken advantage of and I think Audi USA should hear about how theyre putting people out, and I think people should know how Audi USA is doing people. Again, buyers beware, especially 3rd party. They dont care. Even if its your safety.

Audi has enough variety to make the whole family happy. Or if its just for yourself, you can find something stylish that youd enjoy on a day to day basis. Features are great and top of the line. Most up to date technology used in the vehicle. Safety features are very helpful, and the rest can keep you entertained. There are many upgradeable features you can put in the vehicle. You can customize it and make it your own. At an extra cost of course. The passenger capacity depends on how many people you plan to carry around with you. Whether your family is large or small. For mine, we can all fit comfortable and have a good time.

The Audi A6 is a great vehicle to drive and its fantastic on the road. I have driven it to Tucson, Dallas, Oklahoma City and Naples, FL and it handles very nice.

I have a new 2017 Q7 Premium, 3500 miles. When pulling away from a stop sign or stop light, the engine pauses from time to time. So much so, that once in a while, it can be a safety hazard with oncoming traffic. Also, the GPS system works sometimes, and most of the time the routes are completely crazy, taking me 100s of miles out of the way of my destination. My car has been at the dealership for 5 days now, and they called yesterday to inform me that the pause is inherent to the vehicle, just get used to it! As for the GPS, corporate office knows it doesnt work, and they may or may not try and fix it?? So, this vehicle costs a pretty penny, but aint worth it. Im offering to leave it on their lot and walk away if I can have my money back??

I was call 4 time today (each time one hour hold) but nobody answer the phone, even I try to do something online but still it wasnt helpful information on it, so try again because you dont have any other choice.

The issue that I have experienced was: 1.5 months back I had my 5 year old Audi A3 cut out on the motorway due to the engine mis-firing. I had RAC tow the car into Audi Nottingham where they said one of the injectors had failed which caused fuel to enter into the engine and cause this issue. I paid £1200 to get this fixed. A month later the car cut out again with the exact same symptoms, so I had it taken into Audi Sheffield. After having the car for 2 weeks they are still not able to re-produce the failure but can confirm from the vehicle computer system that the engine is mis-firing. After buying a premium car, and having it taken only to an Audi dealer for any services/repairs it is really disappointing to experience first hand the lack of quality with both the car and the service received. It occurred on: 11/06/2019.This meant that I was put in danger by the engine cutting off on the motorway. I was left without a car for 2 weeks during the initial breakdown. I was left without a car for another 2 weeks during the second week. I have lost all confidence in the car, the Audi group and the capability of the Audi technicians who are meant to be the best at what they do. I would like Audi to take ownership for selling me a car with a faulty engine and actually get it fixed. There comes a time when they need to stop looking for every excuse as to why the car engine is failing and look into what is causing the engines to fail in a car that is 5 years old with 60K miles on the clock. This is the most disappointed I have ever been with a car company or the services I have received from any car OEM! I look forward to your prompt response on this matter.

Audi has build the Q7 2007 with the wrong gaskets around the moon roof. If you check the blogs they admit it but wont pay for the damage. It drains into the SUV and burns out the electric system. Gone are your MMI etc. It starts shorting your radio, tail light bulbs, and can burn out your battery. You will also lose your total dash. They want you to pay at least 1/2 so they have no cost. This should be a worldwide recall. What will happen when your electric goes out while driving. If you are starting to replace tail light bulbs. Its just the beginning. You can also see water marks on the front floor. Join in the fight for what is fair.

If you ever consider buying a used Audi make sure it has an extended warranty for as long as you plan on owning it!!! They break down often and when they do it will cost you a fortune to fix!! You will get sucked in thinking, Ok Ill fix this problem then I should be ok, then next month another issue and it happens every month, and it is major money every time!!! Last one I owned was an A6 with 70,000 miles, car book value is around $10,000 they want $6500 to repair a mechatronic, car will not shift out of park when its cold, no way to bypass it, and they dont even have the part!!! I now own a $10,000 piece of **!!!

I leased a brand new car from Audi Queensway in Ontario in February 2015 because I thought Audis were awesome cars and naturally assumed the service levels would be too. After I purchased the car I found it to be noisy as if it was not sealed properly and took it back to Queensway. They looked at it several times and advised me that what Audis sounded like. I had a 20k Dodge that sounded much better. After a few more months, I was still unhappy and then took my Audi to Oakville on 03 September. I booked it in a week in advance and explained the problem. After a service person drove the car, he told me he suspected that the tire was causing this.After waiting the entire day, I called Audi to find out whats happening and was told that the tire needs replacing at my cost as its wear and tear. I explained to them ad nauseam that this was a new car and I reported this problem from the time I got this car. They werent interested nor helpful. They suggested I take it back to Queensway as its preowned. I then had to convince them that the car was bought brand new as they assumed its pre-owned. I also mentioned to them that I had purchased every possible warranty and insurance so that I do not have to have any issues.Audi Oakville was adamant that Queensway should sort out the issue. I explained that I bought an Audi and warranty and any dealer should be able to sort out the issue. After speaking ad nauseam to the service manager and admin person, no help was offered other than this is my fault and if I wanted the problem resolved, I should pay for a new tire. I was asked to pick up my vehicle (with the fault not rectified and bring it back another time). I explained that I needed my car for work and that I had taken the day off to get this service done. My wife took time off work and drove me to Audi to drop the car off. Now I also needed to get life to fetch my car. I was also given a lecture by the service manager about how my driving may have caused this issue. After explaining to him again its a new car, I discontinued my call due to his condescending nature. No loan car or hired vehicle was offered to me.I then called Audi head office to explain my dilemma. The first service person after listening to my issue then told me it will be sorted out the next business day. I told her I do not have a vehicle. She told me it was the end of her shift and could not help further. Apparently because she took the call, she could not get anyone else to assist. At 4 pm, she advised that she will arrange with Oakville to provide a hired car. We called back many times and this was not done. After many more calls to her, she had the audacity to hang up on my wife. She also advised no supervisors were available. After many more calls, another assistant directed us to a supervisor who was available named Sunny. Sunny was helpful and we then explained the entire story to him. HE advised that his boss is aware of the problem and at 6 pm last night advised that she will call me this morning.I called 4-5 times this morning and she did not answer. At 12:50 when I called again Audi head office was closed. Yes, now head office is closed and Audi Oakville who I called said my car is ready to pick up with the problem unresolved. I must pay 1500 Cad to have my wheel alignment checked and done and also pay for a new tire which they cannot do anytime soon. So here I am. Audi will not arrange for me to be fetched. I will take a taxi to fetch my car as my son starts school next week and I was asked to drive my car away from the dealership without a fault being repaired.I will advise my insurance company as I assume Audi will assume liability if anything happens due to the related problem. The service manager at Audi Queensway was helpful and has offered to look into the matter sometime next week. I was also advised that certain tires provided by Audi wears differently and this may be the issue. This was communicated by Audi Queensway and Audi Oakville. Imagine that a brand new car with less than 18000 km and I may have tires that wear easily.I spoke to my salesman who sold me the car and apparently I dont have much recourse in terms of returning my car. Ive owned Fords, BMWs, Volvos, VW etc. in the past and Ive never encountered such pathetic service. Never was I constantly given excuses of what cannot be done but rather how can they help me. I regret this purchase and wish I could cancel this transaction without financial consequence but assume now that my monies have been paid and my warranties are paid I am stuck with this vehicle. I will get rid of this car as soon as I can and will certainly go with another brand.

The technology in the Audi A4 sedan is complicated and not user friendly. The manual is not helpful either. It is a great ride but it uses premium gas which is a pain. I bought it because it is highly rated in crash tests. I have only owned it 8 months so I dont know how its long term durability will be but it is rated highly in this area.

As of 2020 this car is now 8 years old with 120K kms on it. In the last four years this car has had a number of issues that I have never experienced with much cheaper vehicles I previously owned. Lets see what went wrong... Ball bearings had to be replaced last year, both rear view mirrors -drivers and passengers sides have come unglued, now the coolant is leaking and the water pump needs to be replaced. The worst of all is that the car has been eating oil like crazy - needs to be topped off every 1000kms now - apparently it is due to the issue with the pistons on multiple vehicles but Audi is doing nothing about it. German engineering hasnt proven to be all that great. Sure the car feels nice to drive and handles well but considering the upper class it is not made well. Not buying another Audi again - the amount of issues and the cost of repairs are not worth the nicer interior and nicer handling than your average Mazda or Chevy.

Im leasing an A4 and paid for a portion of the 36 month lease up front. In April 2017, I asked for a letter stating the current balance of the lease payments. I was sent a letter stating that I owe about $3400. I made a payment of $2400 and common sense dictates that the remaining balance would be $1000. But when I followed up in May 2017 (one month later), Audi said the remaining balance was actually $1300 after the $2400 posted.They raised the balance by $300 and nobody can explain why. Every time I call to inquire, Im placed on long holds and then hung up on. A supervisor finally reached out to me and said that he has no idea why there is this discrepancy but I owe $1300. No explanation or attempt to come to a solution. After I pushed, he hung up the phone as well.Obviously theyve made a mistake somewhere but nobody wants to figure it out. Now I dont know how much I owe and if the balance will continue rising with each payment instead of dropping. WORST CUSTOMER SERVICE EVER. Stick to BMW. Audi tries to be upscale but cant compete because their reps are incompetent.

Very long story but in summary, 2012 Audi Q5 has faulty timing chain tensioner (known issue) which causes catastrophic engine failure costing over $10,000.00 to fix. Audi dealership has been great trying to help but are obviously hindered by Audi America in assisting. Audi consumer affairs department literally chuckled when my wife was explaining the situation and said things could always be worse and would should be thankful that they are helping at all. When we requested that the case be escalated, we were told we were at the highest level already and nothing else could be done. A real shame, we have two VW/Audi cars currently and have had many in our families over the years. If this is the end all be all decision in this matter... These will certainly be the last 2 VW products we will ever own. Very disappointing... The Q5 has been my wifes favorite car and my GTI has been my favorite... Could be the end of our loyalty to the brand.

Originally I had purchased my vehicle at Biener Audi. I purchased an S3 2017 Model. Brand New this vehicle came with approx. 70 miles on it. I found out that they transported it from Audi of Smithtown. I, then proceeded to take it to this location. One of my issues was the hood & the windshield. The hood is cracked (from a pebble most likely states a professional who I had examine it; they touched it up & didnt allow it to dry long enough so it came off.) Audi of Smithtown has no reglect of this happening. Another issue is inside of my vehicle, the main console buttons are sticky-like. After going back and forth with Audi of Smithtown, they agreed to take it off and look if its warranty or not. They will take it off as a courtesy. They state sticky substance is inside. They wont do anything for me. They ordered the part for me but are claiming I have to come out of MY pocket for $970 because they dont deem this as a warranty issue. Are you kidding me? This vehicle came in such horrible condition! My first Audi. To be exact my issues consisted of: Scratched up interior panels. Damaged hood/windshield from transportation. Abnormal creased seats from getting in and out from test drives. My fiancé & I clearly knew that this vehicle had been sitting on a lot for a LONG time. It was so dirty after they finished detailing it. Back bumper deep scratches. Console buttons sticking, rough. Scratched up alternator (cosmetic). Front bumper full of dings (black spots). Dings on headlights/scratched up.Im VERY unhappy and UNSATISFIED with BOTH Audi of Smithtown and Biener Audi. This was the WORST experience Ive ever had. Ive opened up a case with Audi of America (corporate) and theyve stated case has been escalated as high as possible. They wont do anything for me its up to the dealership to make it right. Please save yourself a headache. Dishonest dealerships terrible customer satisfaction. Bieners part: Some people involved were: Patrick ** (sales person). Service Manager (Stephen **). Sales Manager (Andrew). Audi of Smithtown. Service Advisor: Jessica **. Service Manager: Joseph **.

The brakes on my Audi S5 failed completely at the weekend, with 3 children in my car travelling at 70 mph... and luck more than anything that I didnt have a major crash. No warning light, nothing to suggest there was a problem - one moment I had full braking capability, the next nothing. Went to Audi Uk, and because I cant prove beyond doubt that it is a car fault... they arent interested. I have bought 3 Audis new in the last 10 years - £150k spent to date and wont ever buy another one. Awful customer service! It could happen to you.

I purchased a 2016 CPO Audi from Audi of Naples. There was no mention of a “DEDUCTIBLE” every time you need to use the CPO warranty. I was given no paperwork as to the fact there is a deductible on the CPO warranty. I just took my vehicle in as the air conditioner was not cooling. Since it was 2,000 miles past factory warranty the CPO warranty was applied. I asked if there would be any charge and was told that there would not be a charge as it was all covered under CPO. I was even called the next day and told that the good news was everything was covered by the CPO and I would owe nothing.When I went to pick up the car I was presented a bill for $85.00. I was told there was no charge for the warranty work but they were required to collect an $85 deductible for Audi. I argued with them and finally had to pay it to get my car released. I filed a complaint with Audi and after a week and a half they just called and said there was nothing they could do and I would be responsible for the $85 deductible every time it needed warranty work. I would never even consider buying another Audi and will be glad to warn others. I have owned many Mercedes Benz and have never had an issue with their CPO. Looks like trying an Audi for the first time ended up being a bad deal.

I bought an Audi Q7 from Audi Alto Pennant Hills and also bought extended warranty. The car has been sent back for repairs more than 3 times and still there is the same problem or new problem. The AUDI Mechanics are either poorly trained or totally not professionally qualified. Each time it is so hard to speak to someone from the service department. Every phone call, the receptionist will give an excuse that All the servicemen are on the driveway or not on their desks. I have called them 5-6 times each day just to leave my number and no one calls me back.I have to CALL and CALL! I even have to ask my friends to try calling to reach the Service Department and they too experience the same problem - leaving their phone numbers and no one call back at all. Funny thing is that I am a car owner of a Ferrari, Lamborghini, Fiat, Mercedes-Benz and unfortunately this AUDI Q7 which is definitely the WORST purchase I ever made in my life. I have never encounter any problems with my other cars at all. I will never buy another AUDI in my life again as the AUDI brand and reputation has been seriously tarnished. BAD and POOR customer service. Do not buy from AUDI ALTO PENNANT HILLS unless you want to be disappointed by faulty cars and poor service by their mechanics. Extremely disappointing!!!

Audi A4 with less than 155,000 KM has already Timing Chain problem. Audi Canada and Timing Chain Action lawsuit is not willing to resolve this issue. I will be paying over $3000 in the repair bill. You will be wasting your time and money to buy Audi. DO NOT BUY AUDI. You will regret your purchase. Let your friends and Family know that. Do not waste your money on Audi.

I leased a brand new 2014 Audi A6 almost 2 years ago. I had 7 FLAT TIRES during this short period.... I am so frustrated that felt compelled to come on this site and complain (I have never reviewed anything in the past... I am very busy women and dont have time to complain but the 7th flat tire push me to the edge...) I dont know what these tires are made out of but all I have to say is that my family drive on the same road and they dont get flats... I owned 3 Mercedes, 1 Jetta, 1 Mazda and 1 Dogde car in the past and never (even once) had flat tire in my life time until I owned an Audi A6!!! I cant wait for my lease to be over so I can get rid of this Awful awful car...

I initially bought an Audi because of their quality and excellent engineering. However, I dont believe I will ever purchase another automobile from this manufacturer again. At 60000 miles my MMI system experienced a complete failure. The Navigation display would not come up, the radio wouldnt work, the navigation system completely failed. I took the car to the dealer here in Denver and was told the 5F MMI component would have to be replaced. Cost of the part $2200, $400 for labor. To say the least this is outrageous. Needless to say I am done with Audi, they are obviously not the reliable luxury cars I thought they were. Save your money! Dont patronize.

I first purchased this vehicle in December 2016. After having the vehicle for a couple of days we noticed that the car jolts forward on the initial start daily. This is a rather aggressive jolt and is not unnoticeable. We contacted the dealership immediately and they stated that it was likely because it was cold outside. Of course come spring the issue remains and we take the vehicle in for service. The dealership claimed to have re-calibrated the transmission and sent the car home. There was no change and the issue remained. Long story short they eventually replaced the transmission and yet the problem remains. The dealership is stumped and claim that they have switched the parts with another Q5 and it also has the issue so the problem is now common to most Q5s so there is nothing wrong with the vehicle and I should come pick it up. Unsatisfied with this response I met with the sales guy who originally sold the vehicle. There is now depreciation on the vehicle and I would be at a loss of $12,000 if I opted to trade the car in. I contacted Audi Canada who investigated the complaint and are now siding with the dealership that this is common with Q5s. There is nothing to be done!! I could of course contact another dealership to see if they had other suggestions... huh?? This is of course after Audi Canada has spent almost $20,000 to repair the problem. One would think that they would have all known it was a common problem before spending all this time and money. Be forewarned anyone looking to purchase a Q5 - this is a common issue that cant be rectified so if you dont enjoy a sudden jolt each day you start your car you might want to stay clear of this purchase.

Audi has many variations in model. I had a station wagon with turbo and was very pleased with performance when it actually worked and ran. I was loaned the Audi midsize suv or crossover by the dealership whenever I did need repairs done. And was very pleased with the performance on that car as well. Appearance is the one thing Audi has absolutely perfected. The features regarding interior and driving additions were extremely luxurious. Even more so than any other German car Ive ever driven. My car was very pimped. Also, it held four passengers just fine. However five was a bit too cramped and the back seat did not seem to have much leg room. I firmly believe they could adjust the A4 wagon by adding space for longer legged back seat passengers.

My 2010 Audi Q5 3.2L has a carbon buildup problem that was covered under a 10 year, 120K mile extended warranty due to an Audi created defect. I was NEVER notified by Audi of this problem or the extended warranty. I started to get a CEL over a year ago and my local mechanic tried to resolve the problem multiple times, even replacing air flow parts but it never resolved. I paid the $180 at the Audi dealer to get a full diagnosis and they confirmed the carbon buildup problem. But they wont fix it because I confirmed this issue 2 MONTHS after the 10 year mark (and only 75K mileage) even though the problems started well before.The company has NO GOOD WILL and DOES NOT CARE ABOUT THEIR CUSTOMERS. ITS ALL ABOUT MONEY. It will cost me over $2000 to clean the carbon out -- a known defect that Audi created and now WILL NOT MAKE GOOD ON. It is obvious that they created the problem but they even tried to blame my mechanic for the problem since they dont know what the mechanic might have done to my vehicle. GOOD JOB AUDI -- PASSING THE BLAME ONTO YOUR CUSTOMERS. BUYER BEWARE. I am disgusted at their lack of consideration.

Audi Q7 4.2 - I am extremely disappointed with this SUV. Every 24000 miles it needs new brakes and rotors that cost in excess of $1600. The last brake job, the car squeaks with brand new pads and rotors. Took back to Audi and they said it is brake dust. After 300 miles still have the issue and AUDI Customer Relations is not helping. This is the last Audi I would buy. I would stay away from this manufacturer.

The variety of the models was a great selection. They had a lot of different color models to choose from. Also, the appearance was great. I was very satisfied and I loved how it looks and the shape and color of it but they could have had different features on the car. I love all of the various upgrade and personalization options that this car had and provided and that is why I love this car and would definitely go back and purchase another one.

My purchase day was overshadowed by joy of buying a car, failing to see that Audi was not about the purchaser nor providing all 10s service. What has really maddened me today is I get a call I am thinking is a survey of my recent servicing, only to get hung up on, unable to express my concerns due to lack of professional communication. I thought I was saying yes to the rep saying all my information correctly. But after being hung up on, it left me wondering what was the call about. Not even a goodbye, thank you. Audi wants buyers to think they are for satisfaction but they only do things that is necessary just to say they have done it because they dont care if they have met the goal or provided customer satisfaction. I have been battling with them ever since my purchase but my concerns are not what they care to hear. I had to have a second delivery in which even direct, specified, unsatisfactory issues were not even addressed that I had pointed out in a written response. I wish I would have took my business elsewhere. Sometimes I wonder the true value of the whole deal.I wish there was another rep I could make a formal complaint to but I am going to keep long for that. It almost seems as if a $60,000 price means nothing to the dealer about committing to satisfaction. I have had a repair done and the console piece pop right off the next day, which clearly was not attached properly, only to have the same issue serviced again in less than 2 months. I see why people buy BMW and Mercedes. The service is better, the agreement is firm, and you are not judged. They make it known to please give us all 10s on the survey at Greensboro Audi but they are less than 6. I like my car but the way I feel about how they treat me, sometimes I just want to sell it back just to rid myself of the association with Audi.

Audi is a terrible company to lease a car from in my opinion. There isn’t an employee there that I would say is customer friendly. I have owned 11 BMW’s and for once tried Audi. Big mistake! Terrible company. I own a Range Rover now and still wish I stayed with BMW.

I bought an Audi A4 2010 model. It was great at first. Then, after a week, my power window got stuck. Since then, there are a lot of problems coming from the car. Sounds came from the front right tire that even your service center could not detect, engine jerking, all four tires nearly burst as the service and maintenance did not have my car checked properly during my car service time, and a lot more. All I’m doing now is keep on spending on the maintenance. And the service center here in Glenmarie, Malaysia always makes me wait and don’t always solve the problem.What are you selling, Audi? Is it your car technology that you said is better than the rest or are you selling your parts and services? Does buying an Audi means that I have to spend more on maintaining or I don’t have to worry about anything? Now, the lock sensor does not work. Please do something, Audi, as I am getting fed up with your brand! To me, Audi did not deliver whatever they promised in their advertisement. That’s the worst lie towards consumer.

I took my 2016 Red Audi A4 to Audi of South Atlanta in Union City Georgia on 12/12/2018 in the afternoon hours. I took it for the after coolant pump recall and to get a diagnostic as to why my reverse camera would intermittently work. I got there, dropped off the car, signed for my loaner car & acknowledged the 149$ diagnostic fee. Upon taking the trunk apart they came upon my wiring harness underneath the deck lid had been cut and taped back together possibly by a previous body shop that repaired the car after an accident back in 2016 when I got the car new. They were saying that over the course of two years and the wires being held back together by tape that they became loose. We then got State Farm involved and did a 3 way call with the dealership and they agreed to do another tear down at the cost of State Farm, as I had requested them not do any repair work as I would take it up with the previous body shop. But State Farm wanted to send an adjuster out to get an estimate of the damage. Hear nothing until 12-26-2018 When I got an email about the findings and if I wanted to do the repairs or not, and I did NOT respond to the email I instead asked Tim ** the service adviser why I was receiving the email and if it was just automated because the last communication I had during the 3 way call was that State Farm was paying for the repairs not me that I never wanted the work done if I was going to be responsible for the bill. He text me and said “Let me verify with State Farm that they are bringing a check by today or tomorrow”. 12-27-2018 I hear from Tim ** that State Farm is denying the repair and that the repair has already been completed because they sent him over the document containing the estimate he took that as approval for repairs is what he told me. I asked to see said document because I was not in any communication about the repair being done until after the fact. He texts on the same date how pissed he is because the State Farm claims adjuster would not allow him to speak to his supervisor and ask if I would call them the next day and allow a 3 way call with the supervisor of said claims agent “Carter”. Over the next business day when Tim ** realized that State Farm was not going to pay for repairs as they did not and have no right to do approve repairs to my car only I can approve said repairs and I NEVER approved ANY repairs!! So they start looking at me for the money, first telling me the cost of the repair telling me & the advisor at Audi of America that I need to pay it and go after my insurance company for reimbursement. Then when they realize I am not about to pay almost 2k for this repair they then tell me they could charge me the 725$ for the rental car which my agreement was for a “Loaner” car… A few days going back and forth with my local agent, this dealer, and the sheriffs department they then agree to release the car for a lowered amount of $500 and they put my broken part back in and keep their new part. I declined once again as the only thing I approved was a $149 diagnostic fee. I then call Audi Financial who I have the vehicle financed with and told them the story and they really weren’t much help. So after being threatened with the cost of the loaner Audi I decided to return it and get a few things out of my car since it was clear they were going to have it for quite some time. When they finally bring my car around for me to retrieve property out of they had in my front seat my LICENSE PLATE to take with me… talk about taking possession of something I have paid 27k for to this day… WOW! Then I start looking into legal options and possibly even just letting Audi reposes the vehicle as it was going on 3 weeks and no one wanted to help me when this dealer was Clearly STEALING MY CAR!!! I let it go for a week or two this new year as I was stressing way too much. Today on 01-21-2019 I call and speak with service manager Allen, I was being nice considering this dealer has done nothing but rob me for 4 weeks as I’m paying a car payment and insurance on a car they have. I ask if they would consider $350 instead of $500 like they had offered a few weeks back to just put this all behind us since they were in the wrong for doing repairs I never approved and he said no that is not what he and the service advisor offered me and that to take the car off the lot it would be the full $500. I said, Okay if you all want to continue being crooks I will find a way to get my car and he interrupts me and says that they are not crooks and if that is how I felt that I can pay the full invoice price and to not come up there to get the vehicle until I have all the money including the loaner car and hangs up!!! Here I am going out of my way to be the bigger person and Pay them money of any amount other than $149 and I get that type of attitude and yelling from a member or management?? I guess this is what to expect when owned by Buttler Automotive Group out of Macon Ga… Update to come when I retrieve my car.

Hi all. I own an Audi A5 2013, 1.8 TFSI Coupe, I bought this car as a second hand (used) from Trade Centre UK in Wednesbury. I thought what a great car... Test drive it. Liked it. Bought it. Few months later it went on limbo mode just like that. All of the sudden. No warnings. Nothing. Took it to an RAC approved garage (when I bought the car I was recommended to buy the premium RAC warranty which you have to pay 41.50 UK pounds per month for 3 years) and they told me that they had to replace a part that has to do with the a/c of the car (air conditioning) which cost them £1000. Then few months later one of my injectors went bad so I had to take it to an RAC approved garage again for them to fix it, when that was done and I got my car back all of the sudden the EPC light came on with the traction control on the dashboard. I thought FFS. This is some sort of a joke... Took it to a garage again, my mechanic had to replace a part that he thought would fix the car which it didnt so when he reported the problem to me he also said that he thinks it could be the control module unit of the car which is the brain of the car. Apparently, it was flooded with water, somehow the when it rains the water makes it way to the ECU but when he hired an electrician the electrician said that there was nothing wrong with the ECU so I thought great. At least I dont have to pay money from my own pocket to get it replaced because apparently the ECU is not covered under the premium RAC warranty. The electrician told my mechanic that the part he ordered and got it replaced it was faulty so my mechanic contacted the VW (Volkswagen) people (because thats where he ordered it from) and asked for another one. So he installed it and still the problem wasnt fixed so he called me and explained to me what happened and now he had to call out an Audi expert. That was few days ago. When I called my mechanic today to ask him for an update on my car, he said that the Audi expert said that there is a fault in the ECU and that he is trying to find a cost effective way to fix it instead of replacing the whole thing, I feel like my mechanic had my car more than what I did. I been in and out from garages for a good 2 months and still going. I would not recommend this car to anyone and its a huge disappointment also worth me ruining that the fuel consumption is really bad I have to top up my car fuel £65 every 2 weeks and I mostly travel back and forth from work to home for 5 days sometimes 4 days a week, 10 minutes to drive to work and 10 minutes to drive back home. I wonder what will be next.

I cannot find the words how unhappy we are with the customer service from Audi Financial services. Its mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. Its extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. Its shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

Purchased 2006 A4 used in March of 2007 with 8,000 miles. Two weeks after purchase, stranded, due to bad coils. The car is towed and repaired under warranty. One month later coils fail again - Im stranded again. Car is towed and repaired. After that the car is excellent mechanically for about 75,000 miles of meticulous, by the book maintenance by an outstanding independent Audi shop. Replaced plastic center console glove box latch twice. I finally improvised with velcro. Cmon Audi cheap, fragile, plastic latch on a 30K car! The Check Engine remained lit from 10,000 miles on. The dealer and Audi shop would diagnose every tune-up and oil change but the light would come back after 10 miles or so. At 60,000 control module for auto door lock and alarm failed - quoted $525.00 repair. I decide to manually lock and unlock driver door. All other doors locked properly but the alarm would not set without manually locking the driver door. 110,000 mile driver side power window actuator, $350.00. 115,000 oil sensor/plug $690.00. Next rear fuel pump located in gas tank, $800.00. Now the car is dead from camshaft failure at 135,000 miles. The dealer quote is $11,200.00. Ive driven many makes in 40 years of car ownership: GM, Honda, Acura, Lexus, BMW. None have left me stranded by the roadside. Acura, Lexus and Bimmer easily exceeded 150,000 miles. Im headed back to Acura or Lexus after I figure out how to dispose of the Audi A4 occupying a space in my garage.

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customers cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I dont believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, Was I responsible for the mayhem? If not, what is the companys role in pacifying me?My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If thats not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audis signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!To add to my dismay, I get a phone call from a dealer in Pune saying, I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time. It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldnt it be Audis insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the companys top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe its a bad experience for me personally.

In 2007, I purchased a 2003 Audi convertible A4 - 3.0. A few months after purchasing the car with 40,000 miles on the car and 1 month after the warranty expired, the CVT transmission went out. I contacted the local Audi dealer after a lot of wrangling the dealer reluctantly advised Audi would help me with 50% of the repair cost. My portion of this bill was $2,800. 40,500 miles after the transmission was replaced, I need yet another transmission. I called the local Audi dealer and was told that they warrant these transmissions for only 1 year. I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

I bought a used A3 Quattro with 2800 miles in 2015. The car handles and drives very well but only if it is not in the shop. I have about 69K miles and have already had a water pump failure at 55K and now have a Gear Shift Lever Assembly issue. At about 65K the car started giving me an electronic malfunction warning and told me to stop, place the car in park and call service. I had it diagnosed to this assembly and have been told the repair is about $1700. I thought the days of poor reliability were over. I guess not! This vehicle has engineered obsolescence and is only good for the 50K warranty. I advise not buying the A3.

Audi has horrible customer service reps that lie through their teeth. I was told I wouldnt be covered on a manufacturing defect because I didnt have a long enough loyalty history (That just means I havent given them enough money yet). When I asked how much money Ive spent with them so far, they had no idea and had to call me back after talking to my dealer. How can you rate my loyalty and not know how much Ive spent as your customer? The part I wanted them to fix was in the turbo, it costs $40.00 but the job runs $2,500 so I was looking for a discount on the incredible service charge. They didnt think it was worth it. Ill never buy another Audi again.

I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using live chat and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

So I purchased a pre-owned 2007 Audi A4 2.0T with 40K miles and the car has been a lemon since the day I bought it. The turbo blew and we replaced it, and now the motor blows!!! Audi USA told us that the motor blew because of a camshaft issue known to this vehicle and that all would be covered under warranty. We took it to 2 dealerships and they BOTH refused the issue. How can such a new car become completely worthless??! They want us to pay $15K to change the motor! We cant even drive the car. AUDI is a terrible company to work with, and not once did they help us. They left us with YOU DEAL WITH IT attitude.

My lease expired and I got my final balance. I been trying to contact them by phone for 3 weeks. Stay on the line for more than 20 minutes waiting and no one answer. It’s a horrible experience try to pay and just can’t then I used the automatic payment method by phone I and just can’t get through and finish!

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

Ive been the owner of several Audi motor cars. I idealize the style and implied quality. I purchased my current car new. 2006 A4 2.0T S-Line. Ive been the only driver. The vehicle has 72K miles and now 10 years old. Its always parked in a garage at home, work and the airport. The point is the car is pristine. I was made aware of a problem that the Audi 2.0T engine was having with certain series of VINs. The years ranges 2005 to 2008. The supplier of the forged metal cam shafts identified a quality defect in the hardening process. There are blogs and details with VIN on the web and some vague messages from Audi confirming the problem and series numbers and warranty extension 10 years or 120k miles.As you might have surmised by now my 2006 A4 2.0T S-Line, broke down on the highway on a Sunday and needed to be towed to my local German Autowerkes shop. Audi was not going to pay for the tow 30 miles away and offered no assurance that the car falls under the extended warranty. I had to get the car repaired and which totaled $5,200. I thought AudiCare would be reasonable and offer some form of assistance. After 2 weeks back and forth with Kimberly a well trained bad news breaker of sorry sucker and thanks for being an Audi customer, she did indicate in guilt that I might have gotten help if I took it to the Audi dealer and pay $2K more. So long story short if you plan on keeping an Audi more than 3 years, dont.

I recently leased a 2021 Audi Q5 Sportback and after riding it for a couple of hours I noticed that the engine makes a whistling noise at low RPM (around 1500) when accelerating. This is loud enough that you can easily hear it on highways. Moreover, the turbo makes a loud hissing noise whenever I accelerate. I also test drove 3 more Q5s and they all made the same noises (both whistling at low RMP and high hissing noise). So, I took it to the dealership to exit out of my lease and they said since this issue is happening on all the cars there’s no easy way to get out of the lease and they can buy back the car and the sum of money out of my pocket was 11,000 dollars. So, I called Audi USA and they said they cannot do anything with lease termination and there was basically no way for me to get out of the lease without losing too much money. They suggested I should take it to my local service to thoroughly diagnose this and I did. They gave me a report that quotes: Customer states at low rpm there is a whistling sound coming from the engine. Customer went on test with shop Foreman previously. Technician performed road test and confirmed whistling noise. Technician scanned vehicle and found no faults or DTC pertaining to engine bay. Tech was able to test drive identical model to compare and found noise is normal and from wastegate opening high speed/ low RPM under load. Vehicle is operating as designed.So basically, the engine of a $61K German made car makes different types of noises, and they call it operating as designed and there is no good solution that I was given by neither the dealership nor Audi USA. So, if you are sensitive to random engine noise (this is by far different from cool sporty engine sounds) Id steer away from Q5. This is my first lease from Audi and will never come back.

Six months after purchasing a 2007 Audi A6 with 57k miles the steering control module required replacement. The cost to fix was $2,600. Because this obviously a result of poor engineering and not a wear and tear issue I wrote a complaint to Audi directly. Their response: We are sorry to learn of your issue however the car is not under warranty (they wont acknowledge the fact that this is a common issue as seen on many Audi forums) and because you did not buy at an Audi dealership and you are not a loyal Audi customer (1st Audi and last) we will not assist with repair. The point of my writing this is that their vehicles are over engineered and repair record and costs are absurd. Oh and dont even try to bring to someone other than an Audi dealership because they cannot work on them. And the dealerships know this full well!!! I am through with the 4 rings of death as my mechanic calls them and switching back to Lexus. Dont get taken by the looks of what I think is a great looking vehicle like I did. You will be surely regret it and be shopping for a new car ASAP.

Audi Sedan A4 comes in a variety of colors including black, gray, white, and many more. Good fuel mileage and has a nice kick to it. Very comfortable as well. It has four doors surrounding the car, two mirrors with great rear view. Very sleek and aerodynamic showing the great amount of time to make it. Trunk is a hatch. You can get leather seats and customize the cabin to have various options such as extra features in the entertainment system. You can have four to five people inside. It is kind of a tight squeeze due to the low surface area but there is a lot of room for your feet and it had huge area in the back for storage as it does in the main passenger area.

My year 2010 Audi A4 2.0 TFSI Quattro has started to burn excessive oil due to a design/manufacturing fault. Local dealer in Turkey, Audi Turkey (Dogus Otomotiv) is not responsive with my issue since it is a design problem so should take the manufacturers responsibility. Finally I had to have my cars engine rebuilt by paying 4500 USD to one of the official service point in Ankara, Turkey, last week.Now I am so disappointed about my Audi car and the local dealer of it (and also Audi AG, Germany). Therefore I have started a protesting campaign to make them hear my and thousands of desperate Turkish customers voices. Please send your supports and help me with this campaign to succeed and maybe to change this frustrating situation, causing a huge dissatisfaction and disappointment about the brand AUDI in Turkey.P.S.: You can investigate and check the general look, image/reputation of Audi Turkey/Dogus Otomotiv which is also the local dealer of Volkswagen cars in Turkey especially about their customer satisfaction levels that I believe you also recognize it is very low level. Thanks for your supports and helps. Those may help solving our customer satisfaction problems with our local dealer!

I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

I purchased a brand new Q5 in 2011, put down a nice $50,000, expected a drive that will perform as a luxury car and last as so BUT... The car consume oil like crazy, from day one I have to add oil on a weekly basis. Audi tested the car and said it’s normal. Yet I have 4 other cars some are even older than my Q5 but none of them need any oil in between services. After 109,000 miles the car needs 1.8 quarts of oil each 1000 miles - DO you know any car that performs as such? I dont. Luxury car that lasts 100,000 miles? Think carefully BEFORE you buy AUDI!!!

My wife and I are still reeling from just being told that our six year old Audi A4 1.8 turbo with 45,000km on the clock requires AUD7000 (about USD6500) spent on it. That comprises $2k for a 60,000km service, $2k for front and rear brakes and rest for rectifying a discovered problem with the engine cooling system. Should we be shocked or not? Until now we regarded it as an excellent vehicle and good service from the Audi dealer

I have recently learned that the terms and conditions that I agreed to are in fact not what the contract that I signed represents. I am also very upset to learn that the market value that I was guaranteed was in fact false and was grossly overstated by at least $13,000. Even more so, I am upset by the fact that after consistently being assured and led to believe that a lease contract was far better to do instead of purchasing because I was getting a much better deal, this also has now been found to be false, and that the actual purchase price of the vehicle is an estimated $7,000 to $8,000 more than what I agreed, not to mention the fees that I paid upfront that were added back into the remaining amount due.I am bothered by the fact that Ashley with Audi Financial Services stated that she would have never agreed to sign a contract like the one that I was led to sign by the misrepresentation of facts. She also stated that the amount that was calculated for my 2010 A5 was more than what the normal payment should be. In referring to my contract and the terms, she stated that she had never seen one like this before. Jim, the manager at Audi Financial Services, stated that my true intent to purchase the car instead of leasing was evident by the fact that I made a down payment of $26,124.00. He also stated that he wished that there was something that he could do, but that his hands were tied. He advised me to contact Audi USA and/or the dealership to address modifying the contract terms and purchase price based on the information that had surfaced. Since the dealership has shown that deceptive and misleading actions were conducted in order to have me agree, I contacted Audi USA.Since then, I have been working with a representative named Rob. While he is nice and very apologetic, I feel that my efforts to work in good faith are potentially one-sided. This conclusion is based on my last conversation with Rob, in which I welcomed him to please pull the recorded conversations between Ashley, Jim, and myself to verify that Audi Financial Services agreed that my contract was written to be unfair to me. He stated that he did not think that it was possible for him to. He also stated that he would try to see what, if anything, could be done to modify my contract. I advised him that since my decision to enter into a contract with Audi of Columbia was based on misleading, false, and/or undisclosed information, if I would have been made aware of the true nature, costs, and terms of the contract, I would have never agreed to sign.Based on todays fair market value, Audi USA has been paid in full, but instead, I am being informed that I, in fact, owe an estimated $23,000 more, not including interest and finance charges. I am now being placed in a situation with Audi where I am being forced up against the wall to either agree to the grossly-inflated price, or watch Audi take possession of a car that is technically paid for due to the fact that my contract ends on 06/13/13.

The company resolved this issue satisfactorily.

I am so disappointed and disgusted with my 2009 Audi A5 that I cannot even express how bad my Audi experience is so far. I should have stayed with my Mercedes Benz. I took my car to the Audi dealership to get my window fixed and they actually caused 3 more things to break on the car and now I have to pay for it when the car is under warranty?? They put a faulty motor for my window which caused a short and now my xenon headlight is not working and they want me to pay for the headlight which they caused to break. Horrible experience with Audi service. Dealerships have incompetent and badly trained mechanics and customers need to pay for that. I will make sure I will disclose on every page I can to warn customers not to buy an Audi.

When my car, 2009 Audi A4 Avant, failed, I had to get the RAC to examine the problem and eventually take it to the Audi dealer I bought it from some eight months earlier. Apparently, through me placing a case in the not-so-robust boot which I couldnt know about, it had bent the lip near the seal which would then allow water to access the boot. This is where it really becomes a problem. You have no way of knowing this is happening so this water will build up until it then damages the electrical equipment in your boot.Audi will then give you an incredible £10k bill to replace key electrical items which are unsealed within the boot. Part of the labor bill is at £120/hour. They only provide you with a temporary car once you have complained directly to their MD. They completely ignore the important safety issue that you are unaware of this problem until its too late and that the electrical equipment situated in the boot that can fail through water are lights and brakes. Im very unhappy around with this saga and feel other manufacturers would treat me better.

I love the vehicle. Ive been a sports car owner for years and wasnt certain how Id like an SUV. This has the luxury features I wanted while giving me the space of an SUV. I would certainly recommend it.

I bought a 2011 Q5. I took it in every time the service light came on. There is not one scratch or worn-out spot in the interior. I washed it weekly. I babied my car. I really thought it would last me at least 10 - 15 years. Eight years later it is worth $7000 and it needs $5000 in repairs!!!! I never would have thought my Audi would have depreciated so much and left me so frustrated!! I have a friend that has a Jeep. She bought it in 2009 and it has 230,000 and she has never had a problem. My neighbor has the same car and she is having the same problems. AAAWWW I am so mad!

Audi offered a decent amount of models to offer the buyer a variety of cars to choose from. It was nice to see different kinds of cars that fit my needs and having the possibility to choose the best fit. They offer an amazing array of features for your new bought car. Additionally, the cars all look great, modern, and sleek. From what I saw their personalization options looked very promising if I ever need to use it in the future. My Audi has 5 seats and that exactly what fits my needs. The other Audi cars that I reviewed before deciding to purchase my current car had different passenger capacities ranging from high to low, just what fits each customers needs. I would definitely recommend Audi cars to my friends and family.

We had an Audi years ago and wanted to have another one. The Q7 fit our needs. However, it has been a terrible experience. The brakes will not stop squeaking and the dealer says they have relayed the problem to Audi but nothing gets done. 80% of the people who own this car are complaining according to the dealer. The squeaking is so loud that you are embarrassed to drive the car when anyone can hear. It is awful. Please do NOT buy this car. Audi, please listen to your customers. I will stop people on the street and tell everyone not to buy this car.

06 a4 power steering rack - Had my power steering rack replaced in July 2014 at the dealer and this July 2015 it went again. It cost $2100 for the job and then expect me to pay another $2100 again on top of all the routine maintenance. Worst service, even worse reliability. This car has let me down every time. Do yourself a favor and NEVER buy an Audi.

In winter 2016 I have bought brand new 2017 Audi A4 Premium Plus for 47k. It was this new version with cool digital gauges and new technology. It was rather exciting. I was thinking at the time that this small luxury sedan was worth the money. Then in December 2020, I got the message that my car doesnt support any more Google maps and from December 31 will stop working. Really after 3 years my car is obsolete and exciting feature that I have chose this car for is no longer available. I have contacted dealerships right away to see if I can upgrade my car, but answer was no, and I should probably get a new or newer Audi in order to have that ability. So 4 years after I cough up 47k for this Audi and planning to keep it in the family for longer, this car lost one of features that was their top selling point. I had a numbers of Audi cars so far in my life A4, A6, Q5 and Q7. I can tell you one thing. I will never ever again buy a Audi. It is like throwing away you money for something that will be obsolete in 3-4 years. Really sad from company that I had a the time on top for my vehicle needs.

I purchased this car 4 years ago from a friend who purchased it new. It had around 4,000 miles when I got it and in 4 years I put roughly 10,000 miles on the car and serviced it regularly. At around 14,000 miles in June of this year the car started blowing an excessive amount of bluish smoke from the exhaust so I took the car in to the dealership thinking they over filled the oil during an oil change. After 3 weeks of back and forth they tell me it needs a head gasket to my complete amazement. I explained to them that is impossible considering the car has never over heated, never asked for coolant and always ran at the same temp but they insisted. I naturally went online and began combing through message boards blogs and reviews discovering that there has been many documented FACTORY defects in this type of engine and the only way to fix it is to replace the engine. I passed this information along to the local Audi dealer and they stated the FACTORY rep says this is the fix and after raising hell they charged me $600 and fixed it. After 2-3 weeks I get the car back and day 1 the same problem pops up again just as I knew it would so I called the Audi dealer and took the car back. Roughly 1 week after they had it I received a call from them to inform me the car needs a new engine to the tune of roughly $30,000 and of course I called Audi North America explained my problems and obvious anger and concern as to how my $150,000 car needs a new engine at 14,000 miles and they of course were super nice explained they will do what they can to help and would get back to me. The dealer calls me several days later and says the Factory is willing to cut you a break and fix it for $5,600!!!!! Wow thank you sooo much so generous of you to charge me $6,000 to replace a defective engine you built that was destined to fail from the assembly line. Small back story....I purchased a 2007 Gallardo brand new with 0 miles in 2007 and at 103 miles the crank shaft sensor went bad and it sat in the shop for 3 months waiting for the part to come in (same company). Terrible customer service - obviously hate repeat customers. And if it costs them money would rather not help you. Mercedes Lexus Toyota would have stood behind their product where Audi refuses to do so!