The transition to myAudi has been poorly managed in general. myAudi promises lots of power, but delivers very little. The system is cumbersome to set up and software problems abound. The myAudi help desk is anemic. Ive been exchanging calls and messages for weeks, but have not received basic support. I mistakenly assumed that I would receive premium service to match the premium price paid for the vehicle.

My 2005 Audi A4 purchased in December 2004 fried in 2008 due to oil sludge. My sister drove the car from D.C. to Charleston home for Thanksgiving. It had been making strange noises so she took it to the Audi dealership to have it looked at before she left. About an hour away from Charleston, the engine blew. Audi did nothing to help us even though we had the car serviced at the dealership every 10,000 miles for this exact reason. They even still expected us to make our monthly car payments. We ended up getting a new engine put in because our new car repair service had found a 2005 engine that was pretty reasonable. The same thing happened again last Friday.

My car is a 2004 3.0 Liter A4, with mileage around 250,000 km. While driving 60 kph, the oil warning light flashed and the engine quit. I thought it was the timing belt but when the mechanic took the heads out, he discovered the engine seized up due to thick sludge that clogged the oil filters, starving the top part of the engine damaging the heads. The timing belt was not broken but stripped. The engine had to be replaced.I found one 2005 A4 which had the exact same problem of oil sludge but in better shape. The repair cost over $7,000. I submitted a claim to Audi Canada but was denied. The reason was the oil sludge warranty extension covers up to 10 years, but mileage limit is 190,000 km. I was told this warranty extension was issued in June 2011. In the U.S., the same program has been in place since 2004 and there is no mileage limitation; however it covers only 1.8T engines from 1997 to 2004. Why is Audi Canada only offering the oil sludge warranty extension only in 2011, 7 years later compared to Audi America? Why are we Canadian owners not provided with the advisory? Anyone with oil sludge problems with 3.0 liter engine? Please email **. Im planning to take action against Audi Canada for not providing and advising owners the oil sludge warranty extension advisory.

The Audi has a lot of different models and they range from the more affordable A3, to the luxury R8. Theres something for everyone whether they need a sedan, SUV, or sports car. The smallest sedan (A3) still comfortably fits five people and the luxury sedans are very spacious and the SUVs even more. The R8 is pretty spacious even for it being a sports car. Audis also have a very sleek and beautiful design. Lights can make or break a car, and Audi lights are very nice. The shape of the car is very recognizable and distinct. They have a lot of different upgrades to choose from too. You can personalize the color of the exterior and interior, upgrade your radio, camera, GPS, etc.

Five hours at the dealership to get the paperwork completed, 15 minutes of negotiations, and we were the only customers buying. The car (2016 Audi A4 quatro) is finished nicely, drives well at turnpike speeds, but in town it is AWFUL! Acceleration when needed is absolutely unreliable. Sometimes accelerates as needed, other times the engine does not increase above idle speed when power is really needed. The dealer had the car for a couple of days and could not duplicate my complaint. They then stated if this problem occurred it was my driving technique (my wife has the same problem of non-acceleration randomly). I tired of arguing with the dealer, and just accepted the fact we are stuck with this car for another 19 months when the lease expires. We are reluctant to drive the car, and after 17 months it has accumulated less than 9,000 miles. We had two Mercedes prior to this piece of garbage, had never leased a car before, and never owned an Audi. We will go back to Benz, will never lease again, and never again have dealings with Audi.

The car looks good but it lags with the start up horsepower. Im use to speed like I had in at Acura TSX. This is just a disappointment. Im gonna hook it up with all the bells and whistles then Im listing it for sale. Ill take the loss.

I purchased a new Q7 and two months later, it leaks gasoline on the monoblock. One week later, two days after supposed repair, the same failure reoccurred. One month later, they said its fixed but I obviously have my doubts and they dont accept to exchange for a TDI to avoid the possibility of putting my family at risk again.

I love Audi so much and its like the best thing that I have. In most cases I look at the variety because thats an important key to look at. If a car has scratches, looks old, it doesnt qualify for the look you want dont buy it. Please use your money wise. The car isnt going to last for long. The passenger capacity is good and there hasnt been any complaints in riding smoothly. We just having fun and I love it so much. Upgrade is need. Once I didnt updated my car it was in bad shape. But when you upgrade youre like very happy and proud of yourself.

After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to lubricate my brake pads, a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

Please be aware that Audi subcontracts out their Roadside Assistance. I was stranded for 2 hours with a flat tire. The Jack Rabbit company Audi uses accepted a call to assist me. I waited 2 hours. They did not show up. When I called to ask where they were they stated they do not change tires. No one called to let me know. Audi then called a different subcontracted company who sent a teenager who was unable to change my tire because he could not locate the wheel locks. He was never inserviced on its location.I had to call Audi back and after 3 hours they sent a flat bed to tow my car to Audi. I paid for this poor service for 3 years. They do not notify their customers that Roadside assistance is subcontracted out to multiple incompetent poorly inserviced vendors. In addition a Audi subcontracted company inspected my car at lease end. It received a score with no issues that I was responsible for. Within 48 hours I had 2 tires with nails in them. One had blown out while driving. Did they truly inspect the car thoroughly? I hope this helps all who read this and please do your own due diligence to verify their Roadside Assistance Protocols.

Before taking possession I told the salesman (not mine-he was not in the day of pick up) that the interior wood was wrong. I had proof that a change order had gone through but was told I had to take the vehicle which I had been quite excited about. The Manager was also out so I contacted the dealership the next day. To no avail. I got in touch with Audi in Michigan where they have a special unit Called Flagship since my car the A8L is considered Audis Flagship vehicle. I sent them all the information including a copy of the verified change order. I wanted them to change the wood or vehicle. I got nothing and what should have been an exciting purchase and experience has caused me to regret going Audi.

I have a 2010 Avant 4 Audi wagon that has had persistent, unresolved issues from day one, up to the point that my car, at just 4 years old, is now mechanically failed unless a new engine is put in to the tune of $15,000. I have been meticulous with maintenance on this car. From day 1, oil consumption has been an issue - was told that it was within specs (a quart every 1,000 miles - really?) - until an oil/pressure test was performed, which my car failed. Piston/rings were replaced, which still did not ultimately resolve the issue. Lost complete power in the car while driving a highway speeds (no steering, no brakes, black dashboard - in rush hour traffic) - could have been seriously injured. Towed again to Audi, which many hundred dollars later was told the problem should be resolved, but cant guarantee the repairs. One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car. I was told We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer, and my car has little to no value without the engine. I am without a car, and cant get my car back unless I pay for the $2,000 that didnt resolve the problem. It seems reasonable to me that a car, built on performance and truth in engineering should last longer than 4 years, particularly when properly maintained as mine has been. Further, dependability in a car is an assumed concept that Audi touts in ALL their media. I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is We understand your frustration, and these issues are no fault of your own, though I have to pay for them. The service department admits that my car has a history of repairs way beyond the normal range for an Audi, but theres nothing they can, or will do. I clearly have a poorly engineered car, that cant be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) wont stand behind a badly produced car, and rectify a bad situation.

From day one of my purchase I had issues with my A8. Now 4 years later have had heating fail 2xs, suspension fail, windshield leak, electric fail numerous time, bolts come loose in both doors, breaks squeak and be told that is normal. My Audi has had maintenance to it (outside of normal service) every 2 months. Called Audi American to explain my issues. They were able to pull the 16 work orders so they saw my issues were valid. After weeks of dealing with them, I was told that I should go back to where I purchased to see if there are any incentives that could be used to get me into a new car. That is Audi loyalty. Buy a car that is a straight lemon and they will allow you to buy a new car with incentives at the dealership. I will never buy another and highly recommend people to avoid.

I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I dont recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If youre going to buy a german car buy a BMW. Its a much better car and their customer service is much better.

I took my 2016 Red Audi A4 to Audi of South Atlanta in Union City Georgia on 12/12/2018 in the afternoon hours. I took it for the after coolant pump recall and to get a diagnostic as to why my reverse camera would intermittently work. I got there, dropped off the car, signed for my loaner car & acknowledged the 149$ diagnostic fee. Upon taking the trunk apart they came upon my wiring harness underneath the deck lid had been cut and taped back together possibly by a previous body shop that repaired the car after an accident back in 2016 when I got the car new. They were saying that over the course of two years and the wires being held back together by tape that they became loose. We then got State Farm involved and did a 3 way call with the dealership and they agreed to do another tear down at the cost of State Farm, as I had requested them not do any repair work as I would take it up with the previous body shop. But State Farm wanted to send an adjuster out to get an estimate of the damage. Hear nothing until 12-26-2018 When I got an email about the findings and if I wanted to do the repairs or not, and I did NOT respond to the email I instead asked Tim ** the service adviser why I was receiving the email and if it was just automated because the last communication I had during the 3 way call was that State Farm was paying for the repairs not me that I never wanted the work done if I was going to be responsible for the bill. He text me and said “Let me verify with State Farm that they are bringing a check by today or tomorrow”. 12-27-2018 I hear from Tim ** that State Farm is denying the repair and that the repair has already been completed because they sent him over the document containing the estimate he took that as approval for repairs is what he told me. I asked to see said document because I was not in any communication about the repair being done until after the fact. He texts on the same date how pissed he is because the State Farm claims adjuster would not allow him to speak to his supervisor and ask if I would call them the next day and allow a 3 way call with the supervisor of said claims agent “Carter”. Over the next business day when Tim ** realized that State Farm was not going to pay for repairs as they did not and have no right to do approve repairs to my car only I can approve said repairs and I NEVER approved ANY repairs!! So they start looking at me for the money, first telling me the cost of the repair telling me & the advisor at Audi of America that I need to pay it and go after my insurance company for reimbursement. Then when they realize I am not about to pay almost 2k for this repair they then tell me they could charge me the 725$ for the rental car which my agreement was for a “Loaner” car… A few days going back and forth with my local agent, this dealer, and the sheriffs department they then agree to release the car for a lowered amount of $500 and they put my broken part back in and keep their new part. I declined once again as the only thing I approved was a $149 diagnostic fee. I then call Audi Financial who I have the vehicle financed with and told them the story and they really weren’t much help. So after being threatened with the cost of the loaner Audi I decided to return it and get a few things out of my car since it was clear they were going to have it for quite some time. When they finally bring my car around for me to retrieve property out of they had in my front seat my LICENSE PLATE to take with me… talk about taking possession of something I have paid 27k for to this day… WOW! Then I start looking into legal options and possibly even just letting Audi reposes the vehicle as it was going on 3 weeks and no one wanted to help me when this dealer was Clearly STEALING MY CAR!!! I let it go for a week or two this new year as I was stressing way too much. Today on 01-21-2019 I call and speak with service manager Allen, I was being nice considering this dealer has done nothing but rob me for 4 weeks as I’m paying a car payment and insurance on a car they have. I ask if they would consider $350 instead of $500 like they had offered a few weeks back to just put this all behind us since they were in the wrong for doing repairs I never approved and he said no that is not what he and the service advisor offered me and that to take the car off the lot it would be the full $500. I said, Okay if you all want to continue being crooks I will find a way to get my car and he interrupts me and says that they are not crooks and if that is how I felt that I can pay the full invoice price and to not come up there to get the vehicle until I have all the money including the loaner car and hangs up!!! Here I am going out of my way to be the bigger person and Pay them money of any amount other than $149 and I get that type of attitude and yelling from a member or management?? I guess this is what to expect when owned by Buttler Automotive Group out of Macon Ga… Update to come when I retrieve my car.

Audi service is wonderful and first rate until your car is out of warranty. Then it becomes very expensive to maintain. The car still handles well as holds its value but frequent repairs are needed and they are always costly.

Everything about Audi is fantastic. I am not familiar with other cars made by this brand, but I have seen commercials that seem like Audi has good variety in their body styles. Its appearance is very sleek and stylish, with a great deal of technological features while youre driving. I love both the handling and technology of this car. Upgrades are a breeze. They come easily and quickly and personalization is key to this company. Each car seems tailored to its driver. Passenger capacity is fine. It holds the amount passengers that I need for it to carry and it does so comfortably. All of its features help the ride to go smoother.

Audi handled great. Good gas mileage. Fuel economy opt and looks good. I used a 2017 for about a month. Hated to give it up. Looks like a luxury sedan handles like a sports car. Very roomy.

I like the Audi R8 for the sleek design and makes me feel young again. The power behind the wheel is awesome. Life itself seems to stop existing when you jump on the highway. Very clean high-class interior. Comfortable heated and cooled seats for both summer and winter months. Purrs like a baby whilst idle. Good things for this brand. Always recommend upgrades. Better stereo system and bass boost. Get the heated seats and tinted windows. Really only meant for a two seater person vehicle but has a back seat.

The vehicle has never missed a service and yet it has had issues since the very first week it was purchased new from Audi Centre Perth in May 2010 for just over $100,000.00. See the History of excess oil consumption which is ongoing, gearbox malfunction at 62,000km, and now the catastrophic engine failure at 102,000km, due to the faulty timing chain tensioner.The most disappointing thing of all is that once you actually begin to investigate these issues it is very clear to see that Audi were well aware of these issues all along. In fact, only after legal action in the USA, they agreed to rectify these issues at no cost to owners. The oil issue is covered for an extended 8 years or 88,000 miles for 3 options of rectification, and the engine failure due to the faulty timing chain tensioner is covered for 10 years or 100,000 miles with a replacement of the engine.However by far the worst part that I find completely outrageous is the fact that there was a recall in the USA of all vehicles with this engine type to replace the faulty Timing Chain tensioner due to the significant number of engines having to be replaced, yet Audi Australia failed to even advise owners of the high probability of a catastrophic engine failure. The lack of disclosure to Australian owners denied them and me the option of even paying for a replacement tensioner, at a much smaller cost, and prevent what appears to be the inevitable engine failure and the significant cost to rectify that. The exact situation that I find myself in now.The failure of Audi Australia and the Audi Service Centre to inform me at any stage that there was a known defect in the timing chain tensioner, and advise me that it would be wise to replace it at a small cost now, rather than be left with an enormous unexpected cost down the track. The cost is one thing however the absolute inconvenience of the vehicle being off the road for 3 weeks now, combined with having to hire a car and not being offered a loan car after 3 weeks, is also unacceptable.

Audi has horrible customer service reps that lie through their teeth. I was told I wouldnt be covered on a manufacturing defect because I didnt have a long enough loyalty history (That just means I havent given them enough money yet). When I asked how much money Ive spent with them so far, they had no idea and had to call me back after talking to my dealer. How can you rate my loyalty and not know how much Ive spent as your customer? The part I wanted them to fix was in the turbo, it costs $40.00 but the job runs $2,500 so I was looking for a discount on the incredible service charge. They didnt think it was worth it. Ill never buy another Audi again.

I purchased a 2005 Audi A8L a year ago (Jan. 18, 2011) from Checkered Flag Audi. This was supposed to be my dream car, but it’s a nightmare, a lemon. This was not an impulse purchase as I own a 1997 Audi A6, which is the perfect car with no major problems. I’ve always purchased new cars, but the A6 was my first used purchase. I like the look of the A8, but not the new A8 price. So for months I looked for the perfect used Audi A8 with reasonable miles and nice features. So I didn’t hesitate when I found the 2005 A8L at your dealership. However, it has been the worst mistake I’ve ever made.The car has spent over (200) two hundred days in service since I purchased it last year. I’ve been making car payments on a vehicle that I can’t drive because it’s in the service department on Virginia Beach Blvd. The last time I saw my car was Dec. 16, 2011, and it was broke down on the side of the interstate. Here’s a list of some of the things that have been replaced, repaired or broken by the Audi service technicians. The list may not be complete since I’m not able to locate the car and retrieve the service records in the glove compartment.The front end replaced (a problem when we initially purchased the vehicle).New radiator, which we had no problems with until we took it in for service.New water pump (scheduled maintenance).Electrical system (MII). Had problem during test drive and took 2 trips and over 80 days to diagnose and fix.Lock and lug set (dealership lost when diagnosing front end work).Serpentine belt (scheduled maintenance).The whole pulley and belt system due to improper install. This caused my car to break down on the interstate on December 16, 2011 and it’s still at the dealership. I’ve not received any communication since the 1st week in January 2012. A dent in the rear bumper while being serviced. This happened while the car was being service.Damage windshield reservoir due to frontend work (damaged when the front end was serviced and has not been replaced).Cracked center console due to MII replacement (damaged by Audi technician during installation).Bad rear air shock, which is a problem we discussed with Alan **, Mark (the car salesman), and the business manager when I signed the contract. Alan assured me that since the car hadn’t been serviced they would diagnose the problem and fix it. I was told it was not a covered repair and they packed it with grease.Battery replacement--during one of the many service appointments the battery ran down. It was in the shop for over a month when I received the call. I was forced to pay $186.00 to replace the battery and it was clearly not something I caused.This is an excessive amount of repairs. I would understand and expect to have these problems if I purchased my car from Charlie Faulk or The Auto Connection. However, I purchased my car from Checkered Flag Audi, a so-called reputable dealership. I found out that the car was not service prior to me purchasing it. That explains the problems during my test drive which the manager (Alan) assured me that everything would be taken care of (the problems would be minor). I guess they need to make the quota for the month at my expense.My car has been in the shop on every major holiday, except for Thanksgiving. We can’t take it out of town because it will not make the trip. I bought this car for my wife, and I don’t ever want to see her stuck on the side of the busy interstate again. I’m paying car payments on a car that I don’t have; more important, the car won’t live pass the loan amount. I only have a year left on my warranty and I fear that I will be stuck with an unusable car because you sold me a bad product. Checkered Flag Audi should be ashamed to sell such a poor product. I purchased my car from your dealership because I wanted a quality used car from a reputable establishment. This is not the case.I believe I’ve been very patient and cooperative in this matter, but enough is enough. I’ve left many messages for Alan and my calls have not been returned. I will be seeking legal counsel or better yet 10 On Your Side to expose the type of dealership that I purchased my car from.

We own an Audi A4, and loving it. The car was serviced regularly at Pacific Audi. The only problem we experienced was with the oil consumption, it took up oil like we have never seen in any car before. We complained a few times before warranty was up, but nothing was done. When we elevate our complaint (after warranty period), this is what Pacific Audi Svc folks told us because we waited too long, i.e. post warranty period, it will cost $500+ to do the oil consumption test, and if our car needs to have the piston replaced it will cost about $10K - $15K. We were livid. We took the car to Long Beach AUDI for 2nd option again. Our Audi A4 is a great car, handling is great. We are actually considering another Audi. We will NEVER return to PACIFIC AUDI again to buy or to have our car serviced. They always tried to gauge us. There was always a problem, if not one thing its another. We had to bring it to our mechanic for a 2nd opinion because we dont trust them, this time we took it to Long Beach AUDI. Read more if you want to know how much Long Beach AUDI charged us to fix the oil problem.

I purchased an Audi W12 my first and I custom ordered the car. I had less that 5,000 miles on my Pirelli tires that were a special order. I got a flat tire in the seam of the tire. I was told by roadside service that I waited for over an hour to take it to the nearest tire facility. On Sunday nobody is open and the spare is a dingy. The drive home was 2 hours. The following morning I took the car to the nearest tire center per roadside assistance. Pirelli requested the tire center to ship the tire to Pirelli to evaluate the tire for the reason the tire went flat. After 3 months and to have Pirelli say they were short handed and it would be another month until they could evaluate the tire. I reached out to Audi North America as I purchased the tires and the car from them. AUDI gave me this response we are not responsible for our vendors and the tires. We can not do anything. It is not their issue on any tire related problem, even though I purchased the $3,000 worth of tires from AUDI. I asked for a supervisor from Audi and was told BY THE AGENT THE BUCK STOPS with him and he will not do anything and it is not Audi issue. If youre going to sell a $135,000 car and tout about your customer service when this was my 2nd Audi and my last purchase. Thank God no one was hurt but I would think any company would stand behind their product and vendors.

I purchased Q7 4.2 2007 in 2006. It was one of the first 1000 made worldwide and I received complimentary maintenance service up to 50K miles. Zoltan ** at Seattle University Audi was very good. So good, we bought another car from him later. :-) I have now (2014) 86K miles on it. I have had some small issues like broken window screen on the left side and stuck screen on the right (so far I have not fixed any). Cracked and eventually separated air filter housing intake (I have used Gorilla tape for that). I have changed brake pads, spark plugs, battery, some light bulbs. All by myself. No major issues. This car is very well made and I am very happy with it. Its heavy on gas, but I already knew that when I bought it. All fluids are done on time, most of the time at Audi dealer. It burns oil, but thats nothing new. Considering mileage, I have not had any serious problems. I am going to keep driving it and see how much longer it will last. Hoping for 300K.

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customers cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I dont believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, Was I responsible for the mayhem? If not, what is the companys role in pacifying me?My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If thats not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audis signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!To add to my dismay, I get a phone call from a dealer in Pune saying, I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time. It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldnt it be Audis insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the companys top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe its a bad experience for me personally.

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

Purchased 2020 Q7 for over 80K. Sever safety issues began around 1000 miles. Vehicle would abruptly stop on the highway. Had truck for 8 months, 5 of those months spent in service. After 3 conversations with their corporate services who kept telling me they were reviewing my file and get back to me in a couple of days, which never happen. They would call me back after a month. This happened 3X while my Vehicle stayed in service. Finally I hired a lemon law attorney. Audi quickly settled but why they not simply by my car back. Instead, their neglect cost them a loyal customer who has purchased 4 Audi. We got our money back due to the lawsuit and bought a Mercedes. Audi could have simply taken the vehicle back and put us in a new Q7 but instead chose to ignore our safety concerns. Not only did they lose our loyalty but lost a customer to a competitor. I was also ready to trade in my Audi A7 but now would never consider an Audi and hopefully people read this review and think twice before they think about purchasing an Audi.

I just recently purchased a brand new 2015 Audi Q3, 2 months today. It had 70 miles on it when purchased and now has 1,400 miles. I took it back to the dealership last week due to a knocking noise in the back area. I was told today that it had a faulty strut bearing and needs to be replaced. The car barely has any miles on it. I feel as though Ive purchased a very expensive lemon and I want another new one!

Dear Customer Care, I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are malfunctioning and ruining the name of Audi. I have been using the Audi A 66 past 7 years which is now 86000 kms been running but now the service centres are just malfunctioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.Audi India has created a customer which is just for a name sake and cannot do anything. The name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything. Then why Audi India has created a CUSTOMER CARE. Its better you remove that and close that customer care and make it customer information centre.I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.At the outset so called customer care is also cannot do any thing. After my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where can i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get rid of the problem or i close the issue. This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image. I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now. I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has. I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer. This is it. Thanks. Jai **

I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

A few weeks after I was sold a car from TNT Auto Sales in Lugoff, I started having issues with the car. The car was not holding water and would overheat numerous times throughout the day. I took it back to the dealer to have it checked and I was told to wait and they couldnt do anything. I was told not to leave the car on the lot as well so I had to keep driving it. I called, texted, and went to the dealer almost everyday or every other day about the car. Nothing was done and finally the car broke down on me and will not crank or anything anymore. I told the dealer what happened. Nothing was still done. I didnt even get to make my second car payment before the car broke down on me. Now, I am stuck with a car that I just purchased that is not drivable and a car payment still. I dont want this lemon of a car to go on my credit but I should not have to settle for this when I just got the car and the dealer decides he doesnt want to do anything about this.

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes (this is what audi is advertising on their website and what the sales person told me). This was a lie and they dont exist on the East Coast. You are lucky if you can find 1 nearby. The fastest charging time for my audi when its on 26% is an 1hr and 15 minutes on the only supercharge stations that exist which are 50kw (and if few of these exist, only 15 hour level 2 charging stations). This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles (this depends on how fast you drive, if you are going uphill, and if you turn on the AC). They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the car because if something as simple as safety handles was missed what else could have been missed. I reached out to Bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do. The car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car but only took pictures. I informed him that I wanted a copy of my the final results that he told me over the phone and I am yet to receive this in writing so I can pursue litigation. They are trying to wipe their hands on selling me $100,000 car. And now I will fight them in court and I wont ever get another Audi vehicle. Getting this E-tron is the biggest nightmare of my life and neither Audi or the dealership are trying to help me by taking this useless overly priced vehicle back.

My new car has 10,000 km. On a very cold morning this past January, my power steering malfunctioned while I was driving home. No steering is a very scary experience. Thank God I was not far from my home and could walk to my house. The steering column was changed. Two days later it happened again. This time I was told to let it warm up for 20 minutes and the power steering came back. Last Friday, it happened again but this time after idling for one and a half hours, I still had no steering. I am female and do not have the strength in my arms to steer without power steering. Apparently, this problem is common with S4 & SQ5, since 2014, when it is very cold. The steering column is being changed again. I called Audi Canada and was told that this problem is caused by extreme cold weather. The dealer told me to let it warm up for 30 minutes before driving it which makes no sense to me just to go to the corner store. I love my car but now feel very insecure when driving it. There is no recall for this part that keeps malfunctioning. If Audi sells cars in Quebec, then they should be reliable in cold weather. So much for their TV ad that boasts winter is Audi land!?!

My name is Dimitri **. I leased a brand new 2010 Audi A5 from Prestige Audi of North Miami beach. With my lease, I was told to bring my car to them every time its time for service. The car said its time for a service so I made an appointment to drop it off. They called me and told me it was ready, so I went to pick it up. I took it home. When I get in to my car, I always approach the driver side. Well one day, I backed the car in and the next morning, I approached from the passenger side and I noticed there was damage to my passenger front wheel.Well, it was dented in multiple places and bowed out at the top of the wheel well plus paint damage. So I said to myself, I didnt do it, maybe I got hit but let me take it to Audi to see what theyll say. So I went there to speak with Fernando **. I told him the situation and he said let me see it and Ill tell you if we did it here. His exact quote was, Ive been working on this lot for 9 years and I know what kind of damage this lot can do and that damage was done here. He told me that where they keep the cars after they service them, is enclosed by a fence and they covered that fence with a white cloth so people cant see in and steal or vandalize the cars. And as one of the porters was parking my car, he didnt notice that a pole was also covered by the white cloth and he pulled it up as far as he could and while doing that, he hit my car damaging the front end. So they damaged the car on their lot. I have that in writing that the car was damaged on their lot while being serviced. So he was very nice in the beginning and said to bring it and they will fix it. I dropped it off on August 8 to be repaired and they said it would take four days. Two weeks later, after no phone call, I called them and it just so happened to be ready. I was like, great, Im coming to get it. I got there and I looked to see if they repaired the car correctly. As I was looking it over, I noticed that the headlight on the damaged side was sticking out more than the other side and there was still a few marks on the bumper. So I told them and they said they would fix it. Another week went by. They call and told me that if I dont bring back the loaned car they gave to me while my car was being fixed, they will charge me. So I brought the car back like they asked. When I got there, I inspected it again and I noticed that the hood of my car was extending over grill of the car. I can stick my fingers under the hood when the hood should be closed. I told them to bring another A5 to compare and u can tell there was a difference. I have pictures and videos of all the damage. If needed. I am paying more than 600 dollars a month for my lease and I take care of the car like its my baby. I leave it with them and they damaged the car. The car will never be the same once its gone to the body shop. It will never be the same and has lost value of my car. If someone checks the car, they can tell there were repairs done. I called them and asked them whats going to happen now. They said that they will do nothing to resolve this matter. Thats why Im writing you to see what I can do as Im only one person dealing with a huge company who doesnt care about the customers. Why should I keep paying the same payment when my car is not new anymore? I would understand if I did the damage, but I didnt. They damaged my car and dont care because theyre not paying for it. The manager called me today and told me to bring the car back and get my car and stop nitpicking. Is it nitpicking or do I just want what I deserve my car (in perfect condition, just like I had it when it rolled of the assembly line)? I dont know who can help me with this situation but I would love for you to help me or point me in the right direction because they dont listen to anything I say. They are trying to take advantage of me because Im young and I am a nice person. But enough is enough (plus I paid for this month and I wasnt even able to drive my car at all, so I paid for nothing).

I own a 2020 Audi Q3. I bought it last July and I’ve been at the service department more than five times and tomorrow will be my 6th. I have brake issues, rotors keep getting scratched, shaking Error messages on the on the main display. They have repaired it and said that it’s all good. However less than one week later the same issue repeated. The same all over again. However this time I have transmission slip failure, driving system failure.

My wife and I are still reeling from just being told that our six year old Audi A4 1.8 turbo with 45,000km on the clock requires AUD7000 (about USD6500) spent on it. That comprises $2k for a 60,000km service, $2k for front and rear brakes and rest for rectifying a discovered problem with the engine cooling system. Should we be shocked or not? Until now we regarded it as an excellent vehicle and good service from the Audi dealer

Hello car friends, well I am here to share my experience with Audi cars. I warn you this is not going to be a good review. My first experience with a Audi was a A-6 year of 2008. The electronic problems were non stop from windows to internal lights to the motor engine lights going bad in my car seat to my power window motor failing to my radio not shutting off which yes eventually drained my battery and left me stranded. This all happen with my car just being 3 yrs old. I can’t stress enough how unreliable Audi cars can be. There is more, my timing chain, starter also went bad all within 80,000 miles. I decided to sell the car and upgrade to a Q-5. What a huge mistake this decision was as well. My repairs on my Q-5 2013 have been even more of a headache. I noticed there are other reviews on here with other cars burning oil. Well I’m also a victim as well of the car burning oil with just 70,000 miles on the car. Thankfully it was under warranty but what a nightmare of experience. The dealership had my car for 3 weeks. The dealership is in upper saddle river NJ. This happen in the summer of 2017. Fast forward to just 2 weeks ago 03-19-2018 the car just skip timing I’ve been told the car is beyond repair and requires a new engine with just 110,000 miles that’s right a new engine. Thankfully I purchased the extended warranty. I can’t wait to get my car back. It’s going for sale immediately! Audi needs to stop worrying about the look of the car and focus on the soul of the car. I’ll never buy a Audi again!!!

Audi has enough variety to make the whole family happy. Or if its just for yourself, you can find something stylish that youd enjoy on a day to day basis. Features are great and top of the line. Most up to date technology used in the vehicle. Safety features are very helpful, and the rest can keep you entertained. There are many upgradeable features you can put in the vehicle. You can customize it and make it your own. At an extra cost of course. The passenger capacity depends on how many people you plan to carry around with you. Whether your family is large or small. For mine, we can all fit comfortable and have a good time.

I purchased a 2016 CPO Audi from Audi of Naples. There was no mention of a “DEDUCTIBLE” every time you need to use the CPO warranty. I was given no paperwork as to the fact there is a deductible on the CPO warranty. I just took my vehicle in as the air conditioner was not cooling. Since it was 2,000 miles past factory warranty the CPO warranty was applied. I asked if there would be any charge and was told that there would not be a charge as it was all covered under CPO. I was even called the next day and told that the good news was everything was covered by the CPO and I would owe nothing.When I went to pick up the car I was presented a bill for $85.00. I was told there was no charge for the warranty work but they were required to collect an $85 deductible for Audi. I argued with them and finally had to pay it to get my car released. I filed a complaint with Audi and after a week and a half they just called and said there was nothing they could do and I would be responsible for the $85 deductible every time it needed warranty work. I would never even consider buying another Audi and will be glad to warn others. I have owned many Mercedes Benz and have never had an issue with their CPO. Looks like trying an Audi for the first time ended up being a bad deal.

I recently paid off my 2011 A4, financed entirely through Audi Financial Services. I needed the title to purchase a new A4 Prestige. I called Audi Finance to get the title. I was told that they had sent it to my home address after the last payment had been made. When I said I had never received it, the customer service rep said they would look into sending a lien release letter so I could go to the DMV and pay for a duplicate title... so I could buy another Audi. I then asked for them to send me a duplicate title. After a long wait she said they could do that for $25 and it would take 4-6 weeks. Which is amazing since they never sent the title, I never missed a payment, and I was eager to go to the local Audi dealer to finance the purchase of a 2017 A4 Prestige. Thats not going to happen. I loved my A4 but Im not going to pay Audi Finance for the privilege of being treated like garbage. The BMW 330ix looks pretty nice...

I went and bought a used B7 RS4 recently - 2007. I have owned multiple Audis over the years and this one takes the cake. I also took mine to Molle Audi in Kansas only to be told that they dont know how to handle RS4. First they said that clutch hose is bad - charged $500 and changed it. Problem persisted so I reported it back to them. Then they charged $900 to change slave cylinder. Problem persisted so I reported it back to them. Their manager said they would have to take transmission apart. I said if I wanted someone to randomly test whats broken, then I would have taken it to someone other than Audi dealership - back road shops.Cons: Very over-hyped. Yes they are amazing. But not when you have to spend serious amounts of money at each maintenance interval - belts, axles, brakes, transmission and engine mounts. Yes, there is a sensor in engine mounts. Get ready to spend some serious dinero. Carbon cleaning has to be done every 20k miles. This is not a Ferrari or Audi R8 or Aventador where I should have to take my car into maintenance for $800 every 20k miles. Of course, gaskets, manifold arm flaps and many other items come into play at the same time. This is a rare car. So dealerships never carry parts for it. If you need anything, it always has to be ordered leaving your car useless for days at the dealership. Even if they overnight it, it still takes too long. Not many can work on it. I took my car to two dealerships (Audi) and they told me bluntly that this is not an everyday car and they would have to consult with someone in Germany. I almost lost my footing. For a car with 420 HP, it sure isnt as fast as cars with 420 HP. An S4 with few bolt-ons becomes just as fast as this - I tested this at a 3.5 mile grand prix track. And they are half the cost. No A4 or S4 will give you a rush like this, but this thing requires constant maintenance where A4/S4 dont. Shoot me but I said it and I owned S4 before this. This is my third Audi and fourth German in the house. MRC shocks go bad and then you have to pay arm and a leg for it. Stock clutch has a problem. Look up transmission clutch issues on B7 RS4. Stock LUK clutch/flywheel combo goes bad after x number of miles based on driving patterns. Lads, this is a 8,200 RPM beast. Why did Audi screw up by using cheap parts? So if you are looking to buy a B7 RS4, make sure it will shift gears above 7,500 rpm from 2nd to 3rd and so on. Also, due to this issue, many RS4s are plagued with Transmission synchro issues - another $1,000 just in parts. Needless to say, resale value already isnt good. Add maintenance headaches to that. My car was in dealership garage more than it was in my own garage. Quattro system is great and has saved many lives. However, it is nothing close to Attesa on Nissan/Infiniti or the AWD system that Mercedes or what Land Rover has. In short, its nothing out of the ordinary. Look up car reviews and be the judge yourself.

My lease expired and I got my final balance. I been trying to contact them by phone for 3 weeks. Stay on the line for more than 20 minutes waiting and no one answer. It’s a horrible experience try to pay and just can’t then I used the automatic payment method by phone I and just can’t get through and finish!

2004 Audi TT - The heat wave we experienced this past summer caused my rear window to separate from the convertible top. I have attempted numerous ways of repairing it. All have failed. Audis solution is an entire new top at $4600. Corporate became involved and Commonwealth Audi offered a 20% discount, which is still not affordable. Mercury Insurance refused to pay for it stating this is normal wear and tear! The car was stored in a garage and the top was used maybe 10 times in a 3 year span. The car cost $28,0000 which was paid in full and is 10 years old. I expected the quality of an Audi to outlast much longer than this. I am now driving it around with a playground ball holding it in place. Most recently its running on hot now and will need repair. It has been one thing after another and I am extremely unhappy with this car and the responses I have received from both my insurance company and Audi.

I purchased a pre-owned vehicle at the end of May, 2009. I had previously used this dealer in Mendham NJ as I had purchased a New Vehicle many years ago, however had never purchased a pre-own vehicle ever. Unfortunately the vehicle was never inspected or provided maintenance by Audi although they have a service department. The first week the maintenance light came on, I called and oops they will do a complimentary maintenance. Two weeks later I am driving (over an hour) to work get cut off, go to use the horn, the horn does not work.I call in they find it strange only to find out that the horn cannot be repaired as the entire thing has to be replaced. On Friday the maintenance light came on. I take it in, they said Did you notice that your check engine light was on? I said no as it was not on, they said Well we turned it off. I said Is there a problem? They said Well sometimes it comes on but we turned it off. The next day my check engine light came on. The vehicle is due for an inspection at the end of the month. Yesterday I went to pick up my girl in school and the car would not start. I thought I needed it to get towed, finally it started. I have send emails and left messages. No one is returning my calls. The only people that call are sales associate. When I tell them the issue, they said we will have someone from service give you a call. No one has as of yet. The vehicle that I had purchased new I did over $8000.00 in repairs to get it ready for inspection. At the end after they told me it was ready the service guy calls and said, Your torque converter, the check engine light came on. We will not charge you for labor as this should have been noticed. We will only charge you for parts excess of $2500.00. If this is not rectified, I will never use Audi of Mendham, NJ again and the marketing will be negative as word of mouth is the worst marketing tool yet.

The variety of its models and colors are elegant, contemporary, visually beautiful and versatile. It also has many advances in technology, ergonomic and safer. It stays at the forefront and allows me to update my equipment and accessories whenever I can with different options to meet my needs. Also, the passenger capacity is excellent. There is no discomfort and space is enough for both passengers and luggage. Everyone has their space to move and be comfortable.

In 2007, I purchased a 2003 Audi convertible A4 - 3.0. A few months after purchasing the car with 40,000 miles on the car and 1 month after the warranty expired, the CVT transmission went out. I contacted the local Audi dealer after a lot of wrangling the dealer reluctantly advised Audi would help me with 50% of the repair cost. My portion of this bill was $2,800. 40,500 miles after the transmission was replaced, I need yet another transmission. I called the local Audi dealer and was told that they warrant these transmissions for only 1 year. I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

This car brand is amazing, thoughtful and generous. They had a ton of variety of cars in the showroom and in the lot so you see the different models. The cars were clean and the dealer was as well. They also had catalogs of cars with different colors, features, and tons of custom options. The added features were clearly listed on the cars with their prices. The upgrades were not that highly priced as I would have expected. The passenger side was very comfortable and had a lot of features, more than my last car. The safety in airbags was also a good peace of mind.

Ive had nothing but problems with my Audi S6 since I bought it. Dealer just replaced 2 leaking high-pressure fuel pumps and 5 fuel injectors a couple weeks ago. I was driving home after I got it back and smelt gas but didnt really think much of it at the time and thought it may have been something I was driving past. The next morning when I was letting the car warm up and getting my kids ready for school, I noticed the gas smell again and saw the car spewing gas from the engine. Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we dont care about you or your kids, in short. This car is unsafe and Id just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! Hows that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

I got my Q3 brand spankin new and for the first 2 years it was excellent. Now in my 3rd year, Ive had my vehicle serviced twice for rear-view camera malfunctions. Now, my vehicle wont turn on. Im stranded. I have what I suspect to be some sort of major computer malfunction because despite my turning the vehicle off, the radio turns on by itself and is what I suspect to be the reason why my battery has drained (and no, I never got the battery service light prior to this incident, in fact, I didnt get any service indicator lights). Once I miraculously got it started, the speedometer and computer mph reading defer by 25 mph - at a red light the computer reads Im going 25 mph. I also get the occasional TPMS on my dash and my tires are fine. This wouldve cost me a fortune if my vehicle werent still under warranty. Its only 3 years and 8 months old and has less than 42000 miles.

Variety is great. The vehicle has hands on compatibility and an amazing stereo system stock inside with bass functions of a custom audio input system. Music is great for me and I loved that about the Vehicle. You cant go wrong with a classy, luxurious look. The vehicle has these looks plus the modernization of newer vehicles. The capabilities within its representation actually complements the vehicles abilities very well. I literally never see small cars with a lot of room but the Audi is made for small vehicle, great gas but holds more passengers than most cars and is about equal to an SUV passenger. Upgrading is Automatic. It also works very well for the car. I personally believe that if you want your dream car and get it drive until it Falls completely apart with this vehicle you would be driving for Eternity. They need to distribute a new vehicle call Audi Eternity.

The issue that I have experienced was: 1.5 months back I had my 5 year old Audi A3 cut out on the motorway due to the engine mis-firing. I had RAC tow the car into Audi Nottingham where they said one of the injectors had failed which caused fuel to enter into the engine and cause this issue. I paid £1200 to get this fixed. A month later the car cut out again with the exact same symptoms, so I had it taken into Audi Sheffield. After having the car for 2 weeks they are still not able to re-produce the failure but can confirm from the vehicle computer system that the engine is mis-firing. After buying a premium car, and having it taken only to an Audi dealer for any services/repairs it is really disappointing to experience first hand the lack of quality with both the car and the service received. It occurred on: 11/06/2019.This meant that I was put in danger by the engine cutting off on the motorway. I was left without a car for 2 weeks during the initial breakdown. I was left without a car for another 2 weeks during the second week. I have lost all confidence in the car, the Audi group and the capability of the Audi technicians who are meant to be the best at what they do. I would like Audi to take ownership for selling me a car with a faulty engine and actually get it fixed. There comes a time when they need to stop looking for every excuse as to why the car engine is failing and look into what is causing the engines to fail in a car that is 5 years old with 60K miles on the clock. This is the most disappointed I have ever been with a car company or the services I have received from any car OEM! I look forward to your prompt response on this matter.

Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now Im told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called contamination so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws dont cover it. Next step is NY AG and small claims.

My family has owned 6 VWs and Audis. The A4s were flawless, and the Tiguans worked well. The 2010 Q5 had mechanical and component issues and the new 2014 Q5 is getting gas mileage 10-20% below EPA sticker. Our overall mileage average is 10% below the city EPA value even though we live in the suburbs of Boston, and rarely drive into the city. I believe it is costing me $300-400 more per year in fuel. Audi says the car is operating within specification but I know what my mileage reading are. The Audi customer service people were professional when they delivered a finding I did not agree with. Otherwise the car works as promised. Have other readers had poor gas mileage???

Audi ULTRA S-TRNC Gearbox FAILS weeks out of warranty on 38 month old A6. Bought an AUDI A6 Ultra S-TRNC July 2016. Have full service history with Audi. Approved garages spending over £35k, out of the blue Friday 2/09/19 heard a strange whining noise from the engine. Took it into Audi Stirling who advised Gearbox pump had failed and resulted in gearbox damage, it will cost £9117.60 to fix, neither the dealership I bought it from Audi Stirling or Audi UK all the way up to the Managing Director were interested and refused to help me. Just kept saying out of warranty. Their aftercare is appalling and when you investigate the Gearbox online the internet is littered with Ultra S-TRNC fails with no help from AUDI. Not even a warning light on the dashboard lights up no warning at all. Today I have written to WATCHDOG and to 2 national papers. Not what you expect from a leading car manufacturer!!!!

I have an Audi A4. My favorite part is how well it handles in the inclement weather of the Northeastern U.S. I have great experience with aftercare and always am taken care of in service. I do not think I will be able to own another brand/make after the great experience I have had with my Audi! The in car Wifi is especially great for working in my vehicle and being always on the go. :)

I have Audi Q7, 2010 model s line. After I parked for a week and not using it I found that the front air suspension is lowered. After I started it go to the normal level but the rear suspension it always having the same position. So my question: is it normal the front air suspension to get lowered after stopping the car for a few days? Please, I need quick help. Thanks.

My 2012 Audi a7 has been in 5 times since February to repair the air conditioning which has been blowing hot air. Audi has still not been able to fix the problem and refuses to replace the system. Their excuse is they need to find exactly which part is failing. They have fixed a leak - twice and repaired the pressure switch - twice... Nothing has corrected the problem and they still refuse to replace the system. The car is still under the original manufacturer guarantee. Audi just blows hot air!

My wife leased a brand new Audi Q3, after the first month the breaks were grinding and squeaking, took it in and they said they were fine, 2 months later same thing and they said they were fine but also that Audi has high performance brakes and this is normal!!! Actually gave us a pamphlet to prove it!! I took it to a different dealer who said they would have Audi look into it, brought it in and got the same response. I took the service manager out and test drove 4 other Q3s, (the loaner we got all the time did not have this issue) and 1 other had the same grinding issue. They say there is nothing they can do. One guy actually told me to go 40MPH and slam on the brakes a few times!!! LAST AUDI EVER.

I have been financed 3 Audi A3s and previously have upgraded and re-financed but when my renewal came up on my 3rd I decided to pay it off & keep the car - I had no confidence in the staff & was not comfortable using them again. This is a shame as in the past theyve always been great - I dont know what theyve changed but now they are atrocious! Sales staff either have no knowledge or are not allowed to work out figures. My appointment to discuss refinance/upgrade options was booked by Audi with a sales rep. but every time we needed a figure he had to go to the manager for 10-15 mins and then come back to us to repeat what the manager had said!! I asked for a monthly figure on a particular car if I didnt pay a deposit & when I said I couldnt afford the figure his response was Its only 20 a month more than you told me you could afford, cant you find that?!!What a disgraceful thing to say to a customer, if he thinks an individual can find it, then surely an international company can work a deal so THEY find it! A few days later I called & asked if they could re-quote if I were able to pay a small deposit (if I sold mine privately and used the sale money to pay deposit), and was given EXACTLY THE SAME MONTHLY PAYMENT FIGURE as when I wasnt paying a deposit!! When I questioned this the salesman blamed me as he said I took the print out of his original quote so he no longer knew what that was!! Overall he showed no interest in looking after an existing customer & getting them to continue doing business with Audi, he had no idea what information he had previously given and left me feeling that I couldnt trust him or Audi as a company. Ive always loved Audis but Im very sad to say that based on this experience I will not use them again.

I cannot find the words how unhappy we are with the customer service from Audi Financial services. Its mind boggling how a luxury automaker offers such a poor customer service experience from their financial services team. I was told that the only way to set-up auto pay for my lease was to call your 800 number for Audi financial services. After waiting on hold over 30 minutes I was cut off. I called back again and again with hold times so long it was extremely frustrating that it could take so long to get thru to a live person. Finally, after much wasted time, I reached an Audi financial services rep who sent me an Audi form which I completed. It included our correct checking account number and banking details so we could set-up a recurring automated monthly deduction from our checking account.It took many attempts to contact Audi Financial Services again to confirm Auto pay was set up which was a timely process since there was not a e-mail or internal confirmation of the payment details. Its extremely difficult to get a live person on the phone and your hold time are so long. Finally got Audi to confirm all was set up. Again after much time got confirmation auto pay also set up.I then received a past due statement, so again after so much time on hold, rep said I gave Audi incorrect checking account # so our monthly bill was not processed and we were past due on our account. Audi rep told me this was my mistake since I gave Audi incorrect checking account # even though I explained to Audi rep again that our Auto pay form went through with no issues on first payment. This went on and on, with no one from organization even thinking to check first to make sure that there was no mistake was on their end, before taking up much of my time to prove it.Finally, Audi rep admitted that they made a mistake and must have keyed in an incorrect account # different than the number on the form I provided for auto pay. They told me they would process it with correct # and assured me this would not happen again. Unfortunately, last week I again received another past due statement after I was assured this would not occur again. After spending a lot of time again trying to get thru to a person at customer service number, a rep said someone would call me back. Again, no one did or ever has as they promised they would. Since I got our first Audi, each month I spend so much time on the phone trying to have Audi employees careless mistakes rectified and there is no other phone number or higher level person to contact. I am left with the Financial Services 800 number and long hold times each time I am forced to make a call.Never have I ever experienced such horrible customer service with any company as Audi and been so unhappy with a product as I have been with Audi. Its shocking the lack of care with employees have for customer service, not to mention the on-going monthly headaches I have had due to Audi Financial Services incompetence.We have bought many luxury cars over the years. All offer good customer service. Those companies do what they say they will do. Its easy getting ahold of customer service with their 800 number and there are no issues with auto payment set-up or execution. It takes a lifetime to build a reputation (as Audi should know and recognize historically) and only a few minutes to lose it. Each month I waste so much time trying to correct their incompetent mistakes which still has not got resolved. I also told Aud I would like to return both cars to them since can not get issues resolved, no one cares and no one ever calls back as they promise they would.

I love the Audi Q5 performance and options (Prestige S-Line, 3.0l) but if you’re concern with mpg, fuel grade options, or a low maintenance, search for another vehicle.

This review is about Audi Canada and dealers In Toronto. I purchased a 2010 demo S5 in 2019 and I have not had a consecutive 6 months or more without this lemon of a vehicle breaking down. From new transmission to all sorts of electronic fixes, the radio, buzzing sounds, catalytic converter, windows, clutch, coolant reservoir, etc. etc., the most incredibly annoying is that I am on my 7th (yes, SEVENTH) thermostat replacement - the first 5 by Audi and under warranty and the last 2 on my dime! When attempting to have them recall this part and or compensate me for 6 (and ongoing) failures of the same part, they basically told me theyre not responsible. Comically, one set of thermostat had to be replaced only days after Audi Midtown installed a new one. This was my first and last Audi! Never Again!

Selection that covers every stage of life - young, sporty... safe and practical. Easy to park, full of technical equipment that make life interesting, automatic parking lights, etc. Beautiful selection of colors that make your choice stand out from the crowd... Beautiful choice of leather seats in pale cream which you can travel a great distance in without backache. Ability to adjust seating exactly to your needs and carpets which matched interior. Stereo system to make your journey go quickly which was easy to control. Navigation system which was easy to use, breaking system great in snow and Bluetooth phone. 4 passengers can fit in the car although the seating at the back was tight for anybody over 6 foot. The car was easy to steer when full and the boot had enough room for shopping and yoga mat.

I leased a 2015 Audi A6 at the end of August 2014. After the first 12 months the brakes started squeaking every so often and it went away the next few months and it would come back and forth. Now, in summer 2016 the brakes started squeaking even worse than before which was very embarrassing taking into consideration that you are paying for a new luxury car. My wife took it to Legend Audi Dealer in Amityville NY just to hear from them that it is normal and that we have to cope with the noise and they gave her a brochure to read. I am not satisfied how Audi is handling this issue as it appears that they can fix it by replacing the brake pads but they dont want to. Also, I found several similar issues on the web dating back to around 2010 where other people were complaining about this. It is not fair that I keep paying for a car with such defect not being addressed by the manufacturer, it is embarrassing and a shame that Audi is not taking hands on to fix this issue. They are making their brand undesirable and because of this I wont buy another Audi again. Audi also has less than average customer service, you pay for luxury car but get poor customer service. I also want to point out that I own a Mercedes and that Mercedes is very diligent on addressing any issues with their cars and do provide outstanding customer service. I originally had plans on leasing Audi cars, but not anymore as I am completely disappointed for not taking care of the squeaky brakes on my 2015 Audi A6 which I diligently pay every month.

I just finished a conversation with the Audi chat line regarding my 2011 Audi that is only hard wired for an iPhone 4 with regard to the music system. She informed me that Audi has not updated the technology to accommodate an iPhone 5. I couldnt find anything on the internet that even mentions Audi working on this. Couldnt they pull an engineer to remedy this problem or offer some way to overcome this? I will probably be making a new purchase soon, and now my car is worth less than any other Audi year because of this lack of current technology.

PSA: BUYERS BEWARE - My 2013 Audi Q5 began having issues at 82,000 miles. It has an oil consumption problem (sound familiar) that makes it a hazard to drive. I stopped using Audi North Austin a while back when they treated me poorly (scheduling, follow up, getting my vehicles service done on time). I used South Austin for a while until the same issues began (although I have never fought them on their overpriced non-sense). I did start taking it somewhere else however, when Audi wanted 4x more for my breaks. My vehicle has been at Audi South Austin for over 3 week now, because they want $6000 to fix it. I tried working with Audi USA when the issue began in August due to recommendation by my current garage. The representative that helped, seemed great, but my case got closed until the oil consumption part 2 test. When I went to reopen it Audi USA was a whole different thing. Since then, I have emailed, called, and initiated everything. Customer service has been exceptionally poor, and some even flat out rude. My vehicle is not under warranty, I purchased it from a private party, and I serviced it elsewhere. All things I understand are not ideal in Audis eyes, however the exceptionally poor customer service and that I could provide ALL of those records, and that this has been an issue in the past with Audi USA vehicles (although theyre stance is this is just a coincidence because its not the same one from the class action suit) is why Im putting this out there. This isnt really me, but I feel cheated and taken advantage of and I think Audi USA should hear about how theyre putting people out, and I think people should know how Audi USA is doing people. Again, buyers beware, especially 3rd party. They dont care. Even if its your safety.

Audi is a terrible company to lease a car from in my opinion. There isn’t an employee there that I would say is customer friendly. I have owned 11 BMW’s and for once tried Audi. Big mistake! Terrible company. I own a Range Rover now and still wish I stayed with BMW.

I have been a proud owner of an Audi Q5, 2014 model from the fall of 2013 until 4 months ago when the “add oil” light turned on for the first time. Since then the light turns on every 2,000 – 2,500 km, more or less. My husband brought the car into the Audi Dealership in London, Ontario, Canada (the same dealership we bought the car from). After multiple investigations, we have been told this is something normal for this type of engine (Turbo 2.0L). Both my husband and I are Mechanical Engineers, car owners and avid car users and we’ve never seen or heard about this kind of “normality” with any other car we’ve owned (or not owned).Because the experts from the Audi dealership reassured us that “that’s the norm”, we decided to dig a little bit deeper and figure it out for ourselves. What we found out did frighten us indeed! The issue has been existent in 2009 to 2012 models, after many, many complaints a lawsuit has been issued and won by the Audi car owners. The problem they were having was identical with the one we are having. This proves that this isn’t the norm, it is a huge issue not resolved by Audi and the problem still exists. However, our request to be treated in the same way has been denied by the London Audi Dealership.This being said I am not very concerned about the increased cost of the oil (I could start adding the oil every time I fill up the tank with gas lol), however we don’t even need to be mechanically inclined to figure out that in not too long of a time the engine will completely fail. That’s going to be a very costly repair for an issue that wasn’t provoked by us, but it has been grandfathered through a bad design that perpetuates from one model year to another and very well hidden by the dealerships from the eyes and knowledge of the pranked customers (on their own big bucks, of course, not mentioning about the huge safety hazard they are being exposed to by being lied about the real performance of the car).I asked the Audi dealership, as well as their customer service representatives to put themselves in my shoes. I thought I was commuting to my place of work using a safe and reliable car, an Audi Q5, one of the best and safest SUV in the world as per all the advertising I’ve seen everywhere, just to find out that anytime its engine could die due to the continuous increase of oil leakage. I have been driving with the Damocles sword above my head since the “add oil” light turned off for the first time. I paid a full year salary on this car just to make sure I am SAFE. Beside scrapping it and buying another car (not an Audi, of course), what something else should I do?

We purchased a new Audi A6 TDI in 2014. We have monitored all the court action but really just been waiting. Recently we took our car to Larson Audi in Fife for some service. The goodwill package that we had received but never activated had expired. When we called Audi to request they reissue it they pretty much told us to get lost. We did not lie, cheat and rip off consumers but they treated us like criminals, it was horrible and embarrassing. This after we had spent nearly an hour on the phone and on hold and listening to all their recorded messages. I would never buy another Audi or Volkswagen product given how poorly we were and are being treated.

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

My car is black, super shiny and is an all wheel drive. Its fast and has a great stereo system. Leather seats are awesome. My favorite part is that the seats are heated. I also love the look of the cars logo. My car draws the attention of people quite often. The wheels look nice and sharp. I can always personalize my car. Id love to add turbo to make my car go super fast. I love racing others in my Audi. I can paint it if I wanted or add a better sunroof. I can fit all my friends inside. We all go on long rides. It never looks like a clown car. Theres plenty of space in the back and the front of the car. It has electronic seats to move forward and back if more room is needed. I love Audis!

I had the Audi A8 and was great but the differential is a little stiff. Handling could be better, especially on corners. Engines new power is perfect and the style of car is great. Vision wise is perfect, really no blind spot. Its a great looking sedan (shape wise) and interior is awesome and colorful. Seating is also great. It holds 5 people comfortable (3-back 2- front). Its very roomy if a taller person is in it. Roof of car or height of it is perfect too. Arm rest is very helpful and the ac vent in front and back are on par. The different upgrades in interior is a must and comes in handy on the color car you want. Safety is tip top. Fast stopping with disc brakes is on a dime and the power of the engine is always there if needed. The sport one is even more beautiful and more power, if youre looking for that go getter, but the A8 will not disappoint you. Audi came a long way from what it was before. It could be better but it is on the uprise and will keep rising. Just an all around perfect car.

Audi has many variations in model. I had a station wagon with turbo and was very pleased with performance when it actually worked and ran. I was loaned the Audi midsize suv or crossover by the dealership whenever I did need repairs done. And was very pleased with the performance on that car as well. Appearance is the one thing Audi has absolutely perfected. The features regarding interior and driving additions were extremely luxurious. Even more so than any other German car Ive ever driven. My car was very pimped. Also, it held four passengers just fine. However five was a bit too cramped and the back seat did not seem to have much leg room. I firmly believe they could adjust the A4 wagon by adding space for longer legged back seat passengers.

Audi offers a wide variety from family cars to sports cars that my family and I can enjoy. They also offer many upgrade and personalization options. The car software can be upgraded also. I love how sleek the Audi looks and I would definitely recommend it to others since it looks so good. It is one of the most beautiful cars. The passengers all fit in the car and there is even room left over for relaxing as the car is not too small. I am happy with the car size and enjoy driving in it.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

I found the Audi Q5 to be a very attractive car compared to other models that I had reviewed. It has a lot of features that I wanted in a car and the price was within my budget. I chose the Audi because of safety ratings that it has, it rides great and it had most of the features that I wanted. The car has GPS, which comes in handy often. It has WiFi and drives smoothly to be an SUV. The SUV has lots of power and acceleration is great. I enjoy the fact that it has Bluetooth and Sirius Radio as well as heated and vented seats. However, it does not have a convenient USB port and the GPS system took some time to program. I would change the location of the cup holders. I find it awkward to drive and use my cup holder because of where its located. I also wish I had steering wheel heater and that it had the in dash readout. But overall the Audi Q5 is a great car.

9 days ago, my engine warning lights came on, and the car had ZERO pep, could not go over 30 mph-drove the 6 miles to my home. Parked it and had AAA flatbed it to the Audi Dealership. My car, a 2008, A4-learned that the 2005-2007 had camshaft defects/recalls but the 2008 models were fixed. The tech crew at my dealership are top shelf, wonderful guys, and professionals. They say this is the first 2008 with this issue-problem. I need a new engine now, and at 160,000 miles, Im way past any warranty. And given that 2008 did not get this recall, I am in a bind. I have contacted Audi USA to see if they can help me or work with me. Ideally, Id like them to help me with a new engine, cost, labor, etc. I am awaiting their response, but I think they are looking at the potential of giving me a discount, should I opt to buy a new Audi 2015 - and at this point, I am not overly happy with the manufacturer.

Audi Financial Services is the weakest link in your organization, and needs fixing. First, I explored purchasing my Audi A8L at the end of my lease. The forms were to be mailed to me, but I never received them. Second, I then explored selling the car to CarMax, and received a purchase quote of $54,022 on September 29, good through October 6.Third, on October 1, I asked Audi about a 1-month lease extension, gave my credit card information, but when told of the amount ($2,164.42), I canceled the request at once. Your agent didn’t cancel as I asked. I’m now disputing that amount on my credit card. Fourth, when I tried to sell the car to Carmax on October 5, Audi sent another purchase quote — adding more than $4,270. I refused this exorbitant second quote, as I was within the time parameters of the first quote. After five hours of conversations with Audi agents in three states, Audi agreed to stand by the original purchase quote. During those five hours, however, I was often faced with “waiting for the next available agent” up to 20 minutes, voicemails, and agents who could not make decisions and passed me off to others. I needed one agent who could respond quickly and make a prompt decision. This litany of poor customer service is abysmal and unworthy of Audi.

Worst car ever purchased, I purchased the car (2018 Audi Q5) from Richfield Audi a couple months ago and their staff does not understand the car or know how to fix it. I am unable to lock doors, the hatchback opens by itself, brakes make a rumbling sound. Richfield Audi has no idea what is going on and they don’t care. There are several more issues with car and called their Manager and he was going to have the service department call me and they never did. Previous to this my car was in the Audi garage for a week and only one problem was repaired, PLEASE NEVER BUY AN AUDI.

I bought an Audi Q3 and the dealer offered me a 3 years leasing with full prepayment, conditioned to monthly account each payment prepaid. This is not happening and after talk 3 times to dealer, talk to Audi Customer Finance and AUDI USA, they send me one to another one and no solution. I need them to change the way they did the accounting, considering my debt fully paid. Instead, they should account as prepayment and deduct monthly from my debt.

I am the owner of a 2009 Audi 1.8t of which clutch failed on 86000 km. After I complain about the clutch at Audi Paarl, they convince me that there was nothing wrong with the clutch. I drove from Worcester to George in the middle of the night and the clutch failed completely. The car is still under motor plan but Audi in George dont want pay the damage because, according to them, the car is not standard and the cars suspension is modified. Audi Paarl and Audi George differs from each other. The bill is R29000.00. Can someone help with advice?

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

I am writing this message to alert those of you who drive Audi Q7. Last Thursday, I escaped disaster when my Q7 brakes failed while I was driving. I by Gods grace saved ladies and kids who were on the road. Moved the gear from D to P after which it started to slow down and then stopped. I reported the incident to Audi dealer. They got the car towed, performed all the tests and told me that the brakes are fine. And they confirmed it through tests and road tests. I know they are hiding the truth because of Audis image but my conscience is not allowing me to keep quiet and let someone else be the victim of the same situation.

Ive had my 2013 Audi allroad for 8 years, it currently has 112000 miles. Its always been serviced and repaired by Audi. 25k miles ago I started to need to top up oil between services. Audi then stated that this was normal. I didnt really believe that and started to do some research on my own and found that the early TFSI engines 2008-2012 have an inherent design fault which leads to high consumption of oil. **Gradually the problem got worse and during a service when I yet again made them aware of the issue and my research findings, they said the turbo was burning oil and needed to be replaced before they could do anything. This was done and $4k later my car was still burning oil. Problem got worse and worse. At 1 qrt every 600 miles Audi said that the abnormal use was due to a leaking top cover gasket and they could not do anything until this issue was corrected. I made them aware that the engine bay would have been full of oil if the top cover gasket was to blame but went ahead to fix the gasket at the same time as the timing chain was replaced.The problem still remained. I have now spent yet another $1k to perform a oil consumption test which concluded that the car is now using 1 qrt each 200 miles! Which is everything else but normal. Audi finally says that the piston rings need to be replaced and because the car is now out of warranty I have to pay for everything out of pocket!!!The fact that Audi from day one blamed everything else and asked me to spend premium $ to fix whatever they said was the issue instead of taking responsibility for their faulty engines is ridiculous and everything else but premium. Its so savage and ruthless to bleed your customers of money knowingly that there is an issue with the engines. This is not what I expect of a premium car company. Whoever is considering of ever buying or owning a new or used Audi please think twice!

I brought a new Audi A4 in 2013 and it has less than 50K miles on it as of today. Last year in June, the car doesnt accelerate and starts shaking while moving. I had to get it towed to the service shop where and after 3-4 days of tests, they informed me that they would need to fix the engine which would cost anywhere from 5-8K. Given that it was out of warranty, they expected me to bear the costs. It was ridiculous to even think that a premium car like Audi runs into such issues with less than 40K miles (at that time) and that they talk about warranty. It was really shameful and after several calls and discussions, they fixed the issue. However the fear of recurrence has always stayed and I have not been confident to take it for any long drives. And I got it serviced 3-4 months ago (450$ bill) and was praying that it continues to work fine. And again yesterday the car wouldnt start. The EPC lights turn on and again I had to get the car towed to the servicing shop. They now inform me that I should first get the starter plug replaced (845$ - parts and labor) so they can diagnose further as to why the EPC light is on. I dont know what else they are going to come up with tomorrow and the mere thought scares me. So much for a premium car. The car wouldnt even last 50K miles without an issue though I have been getting it serviced on time with Audi service center only. What are my options to pursue further with the Audi care team?

Audi covers about every market in variety from compact to SUV to sport. No trucks and thats ok. Waiting to see them advance with newer electric technologies. Audi is stylish, performs like a dream and has some of the sexiest designs. If you cant at least admire an Audi by its appearance then try its performance. ;) Their upgrade and personalization options were great... plenty of options. They could expand on selections but the array provided was satisfactory. I was happy with my choices but could always use improvements. I have a 4dr A6. Its just fine... all their cars within the classes are pretty comfortable. Looked at everything and space for capacity wasnt really an issue. Just purchase towards your needs. Dont buy a 2dr with a family with kids.

AUDI Q3 2016. Since the day I leased this vehicle, I am getting all these troubles and also got a safety recall. DAY 1: BRAKES went BAD. FIXED at Dealership at ROCHESTER HILLS, MICHIGAN. (Dealer said it was may because of bad shipment). And there was no compensation given to me. DAY 180: Safety Recalls. FIXED at Dealership at Ken GARFF, LEHI, UTAH. (Here was no compensation again). DAY 200: Tire Flats and Tire Expert (Not from AUDI) points out that Tire has torn out Heavily. Looks like Tire was not a quality one. Day 250: Windshield Breaks due to Temperature Pressure. (Wow what a quality again). DAY 260: Another Tire Burst in middle of road which should have almost lead to a major accident. (THIS HAPPENED SUNDAY 02/05/2017). (Total Miles 11500).Currently it is running on SPARE tire. I am just scared to touch the vehicle again. I have driven so many Cars and been driving for more than 5 years. But never had such a GREAT experience. That too with a NEW car which is still under warranty. DID AUDI has provided me very low quality tires and other accessories. These are costing me a ton to get it repairs... Does AUDI has nothing to do with it. This is ridiculous that after paying thousands, AUDI gives you such a quality car. WHAT SHOULD I DO NOW. If something happens to me, who is responsible. (I have good driving record since day 1).

Our Audi 2009 A4 has many problems such as extensive oil usage, did not pass its first smog check, and now Audi dealer said that the car needs engine replacement for $14,000!!! We have tried BMW, Mercedes, and Lexus before but this is the worst car ever!!! It gave us so much headache and it cost so much money prepare. Very frustrated!!! HELP!!!

I have been an Audi owner for almost 15 years. I finally purchased a brand new 2008 Audi RS4 and have had a problem with my starter. It sometimes just doesnt start, no rhyme or reason. After about 15 minutes, it will start. I have had the car serviced. In fact, it was at the Audi garage for six months. I picked it up today. By the way, it took them almost 45 minutes to get the car to me, then made me sign legal papers clearing them of any legal issues that might occur. I got the car home after driving 120 miles to get it home, parked the car and one hour later it would not start. I told them about the problem when it was serviced which, by the way, was for transmission problems. I paid ten thousand dollars for the service and when I got it home, it wouldnt start. I have owned four previous Audis and was an Audi enthusiast. I am so disappointed in the whole situation that I am done with Audi. I feel taken advantage of and would like some help. Over the last five years, Audi has really let me down. I thought by purchasing one of your higher end cars, it would have guaranteed me a little more consideration. By the way, the same garage had 168 dollars in toll booth fines which went unpaid until I received a letter from the state asking me to appear in court. When I called the garage and I told them, they acted like no big deal. Well, to me, it is a big deal. I have been without my car for six months and when I get it home from the dealer, it wont start. How do you like that for Audi service?

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

I purchased a 2020 A5 sport back new from the dealer. The Audi connect services are wanting and do not work. Ive been told Audi is transitioning its service but still it has been a frustrating 3 weeks and counting to not only solve the issue but find whom to talk to and receive the support I need to resolve the issue. My advice for anyone buying a new model is to get all tech matters set up before leaving the dealer and have them agree the car will be delivered working. It is extremely difficult to get support after the purchase. It is very disappointing considering the cost of the car which lacks many features that can be found in non luxury brands.

Very dissatisfied with the amount of rust on my 2006 Audi A3. Its unbelievable. I see many cars on the road many years older that dont have half the rust mine has accumulated. Its over 500 dollars just to buy the metal for the door. No glass, electric... Etc. Its a wonder if the metal was defective. Now I have an airbag recall. My seats as well have cracked and ripped. That started at 75000 miles.

My 2010 Audi Q5 3.2L has a carbon buildup problem that was covered under a 10 year, 120K mile extended warranty due to an Audi created defect. I was NEVER notified by Audi of this problem or the extended warranty. I started to get a CEL over a year ago and my local mechanic tried to resolve the problem multiple times, even replacing air flow parts but it never resolved. I paid the $180 at the Audi dealer to get a full diagnosis and they confirmed the carbon buildup problem. But they wont fix it because I confirmed this issue 2 MONTHS after the 10 year mark (and only 75K mileage) even though the problems started well before.The company has NO GOOD WILL and DOES NOT CARE ABOUT THEIR CUSTOMERS. ITS ALL ABOUT MONEY. It will cost me over $2000 to clean the carbon out -- a known defect that Audi created and now WILL NOT MAKE GOOD ON. It is obvious that they created the problem but they even tried to blame my mechanic for the problem since they dont know what the mechanic might have done to my vehicle. GOOD JOB AUDI -- PASSING THE BLAME ONTO YOUR CUSTOMERS. BUYER BEWARE. I am disgusted at their lack of consideration.

I leased an A3 clean diesel from Audi Coral Springs in April of 2013 with the intention to buy if the car performed as well as the salesperson assured me it would. I was looking for a high performing car with significantly reduced emissions. I considered the Audi diesel, hybrids and electric cars. I chose a model that would no longer be available in the US (A3 clean diesel hatchback). There were only a handful available in the country and one of them was at Audi Coral Springs. Because I was set on this car and there were so few, I had no bargaining power and paid an enormous premium for the car. The leasing process itself was torture. The dealership had one printer and it wasnt working so the entire transaction took more than 4 hours.When the diesel emission fraud became public, I contacted the dealership and Audi USA. I was told over and over that the emission fraud was no big deal and that Audi owed me nothing. Basically I was told that Audi is handling this and that no one in the company could deal with my complaint. Audi has decided kill its brand and ensure that its customers go elsewhere.As for Audi Coral Springs... the personnel at the dealership were down right rude. I returned the car at the end of the lease only to be told that I had to sign a document that if anything happened to the car while in the hands of the dealer (the only place I could return it), I would be legally responsible for the damage. The document stated that I was required to maintain auto insurance on the vehicle until it was in the hands of the manufacturer which would take weeks to months. Ripped off a third time by Audi Coral Springs. I asked how I would know when to release the insurance and I was told not to worry about it. Needless to say, given Audis horrible, horrible customer service and casual attitude about defrauding the public, I will never drive an Audi again. I now have a Lexus hybrid and the experiences could not have been more different. One star for this dealership is really one too many.

I bought a A4 Quattro, manual transmission, new in January of 2012 from Hiley Audi in Huntsville, Alabama. The vehicle has had the water pump and one injector replaced under warranty and the PCV valve, various modules and gaskets O rings and other items replaced at my expense as well as the shocks that were leaking more oil than the EXXON Valdez. All of this occurred after the car was barely out of warranty. The service department has actually been quite good at diagnosing the problems associated with the vehicle however the expense of having those issues rectified is prohibitive.Now with a little over 100k miles on the car, its burning a quart of oil every 600 miles. No one at Audi notified me about the class action suit on these engines for excessive oil consumption however they did notify me of the extended warranty on the cam chain tensioner which after requesting the replacement they refused to repair even while the car was still under warranty! In short, Im stuck with $6K repair bill for replacing this dog of an engine. The people that work at Audi can only be as good as the management team and in short, the management team at Hiley as well as Audi of America are terrible.On a side note, I have an ACURA RSX that I bought new in 2003 with 200k miles on the odometer that doesnt use a drop of oil and a 1997 BMW 318is with a 168K on the clock that doesnt use any oil either. Basically Audi sells cars that are throwaways after 100,000 miles. In short, if you expect Hiley or Audi of America to stand behind their products, you will be sorely disappointed.

There are so many Audi models like A3 R8 Q7 Cabriolet A5 TY SS, so many letter number variations to please the most picky buyer. The different letter number combinations each have distinct factors. I love the Roadster! It is so sporty and sleek with so many extras and small touches that make it distinct. The appearance rivals that of the most opulent cars. You can upgrade by package and any type of upgrade and personalization is available. You have the power to build your perfect car! I got mine fully loaded and was extremely happy with the package. The extras made the entire experience of owning and driving the car a most pleasant one. The car looks mid size to small but fits passengers very comfortably with tons of head and leg room. There is also plenty of storage space.

I wanted a new car. Bought a used 2004 Q5 from a used car lot in Olympia. Three weeks after I driving off the lot the transmission goes out. $2109.00 later - the steering column, 6 weeks later - oil leak. Biggest regret of my life!!

Its been just 8 months that I have bought an Audi A4 from the Audi car dealer in Ludhiana and I am facing a huge problem regarding the tires of car. Actually, the tires of the car have developed a bulge around them. Due to this, I am facing problems in driving. I have informed about the same to the local dealer but they refuse to look after our complaint. Hoping for a quick action.

My Audi A4 was well designed/attractive. It has a nice handling, smooth ride and black on black with black tinted windows. It also had a great black leather interior to match the slickness Of the black exterior. It is definitely a nice car and one of my absolute faves because it was very stylish, fresh, sleek and cool. It almost reminded me of a Batmobile because it was so nicely designed and had a lovely exterior. It was in the luxury world but not as expensive as a Benz or BMW. I loved the Audi A4 but wish it had more tech features. Also, it needed lots of repairs and had recalled items which was very annoying. So when it started to break down I was ready to get rid of it instead of pouring money into repairs.