It varies from sport car models, to mid size suvs, to full size suv, and amazing cars. If youre looking for a car for the family then the Q7 is amazing, I love how smooth it drives. The appearance of Audi gives you that sleek, business, sophisticated look. Not only are Audis head turners, they also are remarkable on the inside with some of its features for the higher models. I personally like the backup cameras, the automatic mirrors, and the signal to let you know there is a car on the side of you. You can experience any upgrade such as the seats. Most cars come with the standard black leather seats, but you can replace it with the tan or red. For the Q7s I know they can fit 5 people comfortably and as far as the sport cars you have to be a short person to fit in it. The full size cars are extremely roomy.

Buyer Beware!!! These cars have transmissions and clutch issues!!! I purchased a 2021 brand new off the lot with only 6 miles and 5 months later I started having transmission issues barely escaping off the highway alive when the car decided to shut down on me. The engine light came on stating that I had transmission failure and it completely shut off after I barely made it off onto the ramp, luckily I was near an exit, otherwise it would have shut down on the highway. People please read up on Audi’s and their transmission issues before purchasing!!! Because the dealership will be of no service to you once the car starts to fail, they are in the business of making money!!!

Some of the stories on here are similar to my own... really bad Audi customer service (after sales, of course). Ive been a customer of Audi for 5 yrs and I have to admit I do change them quite often (6 in the 5 yrs). I cash purchase. (I now know its a big no-no to buy cash!... but Id never had a problem before.)Heres just a little of whats been going on with my Audi A4...November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what hes talking about, and with a new part, sometimes they give off a smell and I was to do what he said...I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car... I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldnt move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that shed allowed me to take this vehicle back when they hadnt done anything to it by way of repair... Marks excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out? Gemma said she wasnt happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldnt start. Once again, the car is towed, and were told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation its been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.22nd April... My car is brought back. Im informed that they couldnt fit the new part as it didnt work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldnt apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.29th April 2013... The car is brought back with no damage and the drive of it seems ok.6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... Ive told them Im fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as Ive been told on at least 5 occasions it is Not fit for purpose, I called Audi and asked what my next step is as I believe Ive given Audi more than ample opportunity to repair my vehicle, which still hasnt happened. I have done everything Audi has asked of me and some and now I cant take anymore. I cant continue to put my children into something that I dont trust and is so unreliable.On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I dont feel Im getting any further forward so Trading Standards Tanvir has requested that he take over this whole case. Hes advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I dont want to go down this route.Last month, I contacted Martin Winterkorns P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasnt the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesnt care about customers... service... duty of care, so Ive sent everything over to Motor Codes and theyre investigating.Sorry, its so long-winded, but I wanted to get all the details in. Does anyone know if theres anything else I can do? Thanks, guys.

This brand has a fairly wide variety of models. Including Audi A3 Sedan, Audi Q3, Audi A4, Audi A3 Cabriolet and many more exclusive and family cars. The variety of models range from sedan to cabriolet. I had the Audi A3 Cabriolet, it was a beautiful cobalt blue. It had a nice range of features. Mine was a standard wheel drive. The stereo was very nice as well. You can option this beautiful car out to your hearts content. You can add a turbo, choose your color, change stock stereo set and much more. The capacity in my car was good. However, I would imagine a sedan being much more spacious and better for family than my cabriolet. My cabriolet had enough room for myself and my school supplies, however.

My year 2010 Audi A4 2.0 TFSI Quattro has started to burn excessive oil due to a design/manufacturing fault. Local dealer in Turkey, Audi Turkey (Dogus Otomotiv) is not responsive with my issue since it is a design problem so should take the manufacturers responsibility. Finally I had to have my cars engine rebuilt by paying 4500 USD to one of the official service point in Ankara, Turkey, last week.Now I am so disappointed about my Audi car and the local dealer of it (and also Audi AG, Germany). Therefore I have started a protesting campaign to make them hear my and thousands of desperate Turkish customers voices. Please send your supports and help me with this campaign to succeed and maybe to change this frustrating situation, causing a huge dissatisfaction and disappointment about the brand AUDI in Turkey.P.S.: You can investigate and check the general look, image/reputation of Audi Turkey/Dogus Otomotiv which is also the local dealer of Volkswagen cars in Turkey especially about their customer satisfaction levels that I believe you also recognize it is very low level. Thanks for your supports and helps. Those may help solving our customer satisfaction problems with our local dealer!

The models that Audi sells are good for driving and make everyone happy especially me. Anyone who needs a car should buy it. I love my car and it is the best ever. It is so fun to drive. I think I would never ever want to give it up for anything at all. The appearance of this car is very good. It has just enough roundness that anyone would like but has enough electronics inside the car that anyone who is technological will love it. You can have any kind of upgrades you want. If you want wifi in your car you can have it. If you want fancy tires you can have it. Heated seats yep thats featured too. Its really the Shangri-La of car dealers. The capacity is good. You can put as many people in your car that you can safely fit. The back seats fold down so you can put bigger items in your car. There is plenty of leg room and room for all your items.

Purchased a Q7 and is still under warranty and it has an exhaust leak and Audi claims its not covered under the factory warranty. This is a new car still under warranty and they wont cover it. Buyer Beware. Dont buy an Audi and expect warranty work to be covered.

I own 2013 Audi A8 that has only 100000 km. It is 4.0 dual Turbo. The car is an amazing car and 2 months ago just stalled. An Audi mechanic close to my work looked at it and told me it is the turbos. I bought Audi original Turbos and replaced them and I got a call from the mechanic that they are gone again and the engine is full of broken metals. I called Audi Canada and they said it is A8 with only 100000 km so we need to know what is going on, I took it to PFAFF Audi in Vaughan and they said you need new engine. I have been waiting for many days to know if Audi Canada is going to help with the cost and the repair and I hope they will because such an expensive car with only 100000 km should not have an engine damage because of turbos. This is a shame and frustrating issue and I think whoever wants to buy Audi should think of. I do not have extended warranty as I bought it from a private dealer who bought it from Audi Canada directly. This is unfair and really painful to go through. I am now waiting for Audi Canada decision and I will post more information once I get an answer.Updated on 07/13/2018: So I had posted my problem with my 2013 Audi A8. Audi Canada answered me finally by saying, We will not help in fixing this car because you took it to an independent Audi mechanic and he is not certified by us. So, when you are stuck and your car stalled and there is a guy that deals with Audi all his life close to you, what do you do?? The 2013 Audi A8 4.0L turbo is absolutely a car that you should not consider buying as the turbos break and damage the engine. It is not worth the money to fix, $15000 just for new turbos and add the engine another $10000. 5 years old car!!!Audi is not standing behind their product and talking about customer service and the answers I got from one of the representative, he was yelling and insulting because I am not letting them doing their job. They were giving me false information and I did not like it. Their offer is to give me a voucher to use for the future if I want to buy an Audi. Huh, would you do it again???

The car looks good but it lags with the start up horsepower. Im use to speed like I had in at Acura TSX. This is just a disappointment. Im gonna hook it up with all the bells and whistles then Im listing it for sale. Ill take the loss.

Audi Q7 is a great family car. It had the largest and most comfortable third row and is the most spacious SUV that we found. It is sleek and great looking from the outside while the interior looks modern and has the latest technology. The interior lighting also feels very calming. As for the upgrade options, we got the technology and sports packages which included nicer wheels, better steering and everything from GPS to do radio.

9 days ago, my engine warning lights came on, and the car had ZERO pep, could not go over 30 mph-drove the 6 miles to my home. Parked it and had AAA flatbed it to the Audi Dealership. My car, a 2008, A4-learned that the 2005-2007 had camshaft defects/recalls but the 2008 models were fixed. The tech crew at my dealership are top shelf, wonderful guys, and professionals. They say this is the first 2008 with this issue-problem. I need a new engine now, and at 160,000 miles, Im way past any warranty. And given that 2008 did not get this recall, I am in a bind. I have contacted Audi USA to see if they can help me or work with me. Ideally, Id like them to help me with a new engine, cost, labor, etc. I am awaiting their response, but I think they are looking at the potential of giving me a discount, should I opt to buy a new Audi 2015 - and at this point, I am not overly happy with the manufacturer.

A garage door crushed my rear window. The car has been in the dealers body shop for 10 weeks. I was informed that they are waiting for a part that will be shipped from Germany. The body shop told me that this happens with new model cars. Perhaps buyers should be told that this may happen to them. Meanwhile I have been renting a car for 10 weeks and have not been offered a loaner. Poor service in two counts. R **.

I have a 2012 Audi A4 2.0. 80K miles. Last week without any prior symptoms my engine light goes on. I drive a few miles home the next day. My car will not start. I take it to dealer for diagnosis, dealer tells me the timing chain tensioner failed and timing jumped causing major damage to engine. Repair cost or new engine is estimated between six and fourteen thousand dollars. This is a known issue from Audi and there is a class action lawsuit for same issue. Looking for Audi USA to see if they can assist. Anyone had same issue or experience with Audi USA? Any recommendations.

My lease expired and I got my final balance. I been trying to contact them by phone for 3 weeks. Stay on the line for more than 20 minutes waiting and no one answer. It’s a horrible experience try to pay and just can’t then I used the automatic payment method by phone I and just can’t get through and finish!

Bought a new Audi Q7 from this dealer 5/19/17. I am 55 years old and a professional in my field and felt like it was time for my first luxury vehicle. I did my homework and knew I wanted a luxury SUV. My choices came down to Audi, Volvo + BMW. I choose the Audi Q7 2.0 Premium Plus Package. Seemed like a wonderful car.... Fast forward to 3/11/20 without any warning the engine blows a rod through the engine block. The car has 85,375 miles on it and has been properly serviced on oil changes (every 10,000 miles). I go out of my way to take care of my vehicles with proper maintenance. I take it to nearest Audi dealership (Ontario) for repair/answers on why this happened. They suggest it be turned over to Audi (Corp.) for a claim. I also called Audi (Riverside) and the man that sold me the car (Dan) was no longer there, but once they heard I had started a claim with Audi (Corp.) they said there was not much more they could do for me. Audi (Ontario) offered me 20% off what is now going to be an engine replacement. My talks with Audi (Corp.) was insulting to me.....absolutely no help. They went through the motions of taking a report, but at the end of the day did absolutely nothing to stand behind their name on what has to be a wrong situation for this to happen. When I asked why they would not do more or stand behind what feels so wrong to me they said it was because I had my service (oil changes) done at my own mechanic and warranty on the car stopped at 50,000 miles. I understood the warranty at 50,000, but to have a violent engine blow without warning at 85,375 miles made no sense to me. My mechanic is certified and licensed with 35 years experience and used the Audi recommended oil. The Audi (Corp.) Rep Sean comes off as wanting to help, but in my opinion he gathered information to work it against you....beware. This infuriated me, but what choice did I have but to get the repair done. Audi did the repair at a cost to me of $11,903.82. This is not right as I still owe over 3 years in payments on this purchase and they could not give me a reason at the service department on why this happened. Consumer beware. If you have choices on your luxury SUV purchase dont let it be Audi if you expect support from them on an injustice. In hindsight, I wish I had chosen Volvo.

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

This car will last me forever. Great high end car. Comes with all the bells and whistles like your butt to be warm. Love the leather which means I get heated seats. The sunroof is so great to have even if you only need a little air. Automatic windows are great. Could use a few more upgrade but for the most part I am happy with what I have and could not dream about getting rid of it anytime soon. There is plenty of leg room for everyone. There is even 3rd row which is nice when you ride the extra room. I would never get rid of my car.

A4 - 61,000 miles bought new, worst car I ever bought and the dealer suggested if its breaking down so much, maybe its time to trade. What a joke - 61,000 miles. They cant get it working so buy a new one. Id never own an Audi again.

I purchased my Audi S7 as a CPO at 49000 miles. The moment I received the car I noticed it had unusual shifting between 1st and 2nd gear, and how it behaves with just stop and go movement. It would be worst in stop and go traffic where the transmission would make a clunky noise and could be felt under the floor. So far they’ve updated ECM and Transmission Software, replaced Mechatronics, replaced multiple motor mounts and control arms ball joints etc, replaced weeping coolant and transmission fluid lines... and after being the 6th week in the shop currently they will replace the Dual Clutch and hope this solves the problem. This has already been my 4th time in the shop and the car has now spent over 60 days in the shop for the same issue. I’m even hesitant to take the car back anymore knowing how hard it was to battle a transmission problem from the start. It’s unfortunate all Techs only look for Fault Codes on a Computer when the problem can be a caused by a mechanical failure. At the end of the day, it’s not a shop foreman’s car, and he will never feel what you feel with the vehicle.

There are so many different models that Audi offers, ranging from speed to performance to fuel efficiency, you are bound to find a car that fits the needs you have. The appearance and features range so greatly, it seems like they have a car for everyone, ranging from what you want it to look like to what it should be able to do. The options that they offer seem to be endless, and all the features and customization options make it seem almost limitless which is awesome. The passenger capacity of each car will range from the next model of sorts, but it can fit any needs you have really, whether it be carpooling or just for fun.

Audi A5 2012 convertible with only 28000 miles, the top do not close completely and at the dealer charge me $160.00 to diagnostic the problem (another shops charge with the same computer $70.00) and call me if I accept $1,277.00 to fix it. Contact the factory and a technician in Germany told me that are a couple of sensors that very rare cause this problem, parts very cheap and easy to replace. (Plastic materials I think). Is anyone at this chat that can help me about this? Who is right?

Me and my husband leased a 2016 Audi A5 in September 2015. Since then we have had numerous problems with engine light and brakes. They kept telling us the software is coming to fix problem but until it happened 4 times now all of sudden they have fix. Also the brakes squeak like if I am driving a 1955 piece of crap. Palisades Audi is where we leased it. They are crooks also!! I would advise no one to buy a Audi. They would not help us at all so they said we were stuck till end of lease. Do not let this happen to you. Buy a Lexus much better!

Audis are great Cars. Audi A6 is my favorite model and I wouldnt choose any other vehicle. They come equipped for the buyer, and it can be personally customized to each individual. The appearance is great and unique in its own way... I love the details in and out of the car. It runs great, comfortable and lots of room. The options for personalizing the Audi A6 is off the charts and very amazing. I love the great quality and everything else you can choose. The passenger capacity is 5 but Im pretty sure you can squeeze an extra body or two if you really wanted to... But I dont recommend it.

Purchased a brand new Audi A4 four months ago. There is excessive brake dust on the wheels, even with daily cleaning, and the car rolls back on seemingly flat surfaces. The service due light is also coming on only after 2400 k.m. The dealership has advised me that all this is normal. I know it is not, I have been driving for over 25 years.

This is our 4th Audi including 5000s A6, and now A4 FWD 2013. For the first 20,000 miles the car was great. Suddenly, without warning the car acted like it was turned off when you pressed on the gas pedal and then as you depressed further it was like the lights went on and the tires would spin and accelerate excessively. It happens when either my wife or I drive it and it is sporadic but puts us in extreme danger when it occurs. One time I almost hit another car and my wife was almost hit 3 times when pulling out at intersections and onto the highway. It has been to the dealer several times and they explained that it is functioning as expected. The mechanics said that almost all FWD A4s with CVT have this issue to different levels of severity and that we were lucky to have gone 20,000 miles without an issue. The dealer has been very accommodating but unless it fails or throws a code there is nothing they can do. Audi acknowledges privately there are problems with the CVT but I am guessing they dont want another recall on them. We are trying one more time before we get rid of the car and buy something other than an Audi.

The transition to myAudi has been poorly managed in general. myAudi promises lots of power, but delivers very little. The system is cumbersome to set up and software problems abound. The myAudi help desk is anemic. Ive been exchanging calls and messages for weeks, but have not received basic support. I mistakenly assumed that I would receive premium service to match the premium price paid for the vehicle.

I bought a A4 Quattro, manual transmission, new in January of 2012 from Hiley Audi in Huntsville, Alabama. The vehicle has had the water pump and one injector replaced under warranty and the PCV valve, various modules and gaskets O rings and other items replaced at my expense as well as the shocks that were leaking more oil than the EXXON Valdez. All of this occurred after the car was barely out of warranty. The service department has actually been quite good at diagnosing the problems associated with the vehicle however the expense of having those issues rectified is prohibitive.Now with a little over 100k miles on the car, its burning a quart of oil every 600 miles. No one at Audi notified me about the class action suit on these engines for excessive oil consumption however they did notify me of the extended warranty on the cam chain tensioner which after requesting the replacement they refused to repair even while the car was still under warranty! In short, Im stuck with $6K repair bill for replacing this dog of an engine. The people that work at Audi can only be as good as the management team and in short, the management team at Hiley as well as Audi of America are terrible.On a side note, I have an ACURA RSX that I bought new in 2003 with 200k miles on the odometer that doesnt use a drop of oil and a 1997 BMW 318is with a 168K on the clock that doesnt use any oil either. Basically Audi sells cars that are throwaways after 100,000 miles. In short, if you expect Hiley or Audi of America to stand behind their products, you will be sorely disappointed.

2011 Audi Q5 - Really disappointed with this car. The oil consumption is crazy and because I started to have issues with the consumption after 2015 but even though the class action lawsuit was settled, I am now not qualified to get my oil issue fixed because I am past the date and the mileage is over 80,000. Really disappointed that Audi is handling these cases so poorly even though it is clearly their manufacturing error! Horrible customer service.

I would like to know how to lodge a formal complaint about my Audi S3 and the dissatisfaction I have received from Audi roadside assistance and Audi Service Centre in Parramatta. When I first walked into the Audi Parramatta dealership when purchasing my S3, the level of service and communication was outstanding! I was so pleased with how I was informed every step of the way and the progress on when my car was being built. It all went downhill from there as soon as I left the dealership.About 8 months of owning the car the centre console panel started to flack up and peel exposing the aluminium underlay of the part of the car. Shortly after that my car overheated and the warning light came on for me to turn off my engine and put coolant in the car. I was stranded with my 1 year old and my 3 year old. I called the Audi roadside assistance and was told that someone would be there within an hour. 4 hours later no one turned up so I was forced to drive the car myself with my 3 year old and 1 year to the Parramatta service centre for them to add coolant to the car.Then I was emailed a survey about the roadside and because I gave them a 0 mark they called me the next day asking why I had marked them so low. I explained that I was left stranded for hours on end with my 2 kids under the age of 3 and had to drive my overheated car to the service centre myself. I was told by the person on the phone that the job was not logged and that is why no one came or called.Then when I booked in my car for the service I was told I had to wait close to 2 weeks for the new part to arrive. I waited weeks and no one from the Parramatta service centre got in touch with me so I had to call them to follow up with them to confirm my appointment and confirm the part had arrived. I dropped it off and had arranged a loan car. I inquired about the terms and conditions of the loan car agreement. I was told by MASON that I would have to pay $2500 excess regardless if I got into an accident and it was not my fault. So I couldnt even utilise the loan car which is why I asked for the loan car so I could use it for work. I missed an entire days work because of this information that was wrong! I was mislead and deceived into signing this legally binding agreement.Then to top it off after missing an entire day of work to have a part in my car changed, I was called at 3:30 PM to tell me the part had been damaged, mind you the car was dropped off at 8:00 AM that morning. There is no way it was damaged when leaving the factory in Germany, clearly it was damaged when the staff opened it. I know this because the Assistant Manager Chris told me that the part comes wrapped in bubble wrap and layers of other material to protect and it gets delivered in a box. I was then told I have to wait another week and a half for another part to come in.2 weeks later I am yet to hear anything from Audi Parramatta service centre. The website clearly states that first class service to Audi consumers when clearly that is not the case. What is the point of having an Audi if the staff cannot even communicate with its consumers, when they cant even advise its consumers of correct information on an agreement, when my car over heats and parts are damaged and when roadside leaves its consumers stranded? It is a joke that I have spent all this money on this car and to be so dissatisfied. No one at the service centre offered any sort of compensation or help with anything. Not even a sorry.Today after waiting 2 weeks for the new part to arrive I dropped my car off again to Audi Service Centre to have the part changed. I wasnt even called to pick it up even though I left my mobile number with Jeffery, instead my husband was called and when I got to Audi to pick my car up I had to wait 20 minutes as Jeffery was too busy to see me. He told me that he had delayed his lunch and that he had been waiting for me, what kind of employee at a service centre even says that to its customer?On top of that my car not only got damaged whilst they changed the part, the part they fitted doesnt even fit correctly and the installer has now damaged two parts of the console of my car. The worst experience Audi has delivered, worst service and lack of due diligence is unbelievable. I now have to wait even longer to have new parts brought in and I am told Chris or Jeffery will be in touch but it will be a while. The worst Service Centre ever!!!

My 2012 Audi A6 has intermittent side folding mirror problems - does not fold out and I sometimes do not realize until I am going 55 MPH down the freeway and need to switch lanes. I have taken it to TYSONS AUDI who is really Penske Automotive and they cannot duplicate the problem even though I have brought it to them in the failed state. Their service manager says we cant just fix it because AUDI will not pay us back LOL -- Shame on them. Would not recommend AUDI TYSONS at all.

I purchased my 2012 Audi TT used with approximately 7,000 miles on it. I drive the car regularly without any issue and am currently at 38,000 miles. One day the car stopped operating properly and was towed to the Sewickley Audi Dealership, a certified Audi Dealership. After various diagnosis, the service department contacted me to inform me that the car will need an entirely new engine! I was shocked. Although the car was a 2012, the mileage was relatively low for needing an entire new engine. A car should not age because an owner did not drive it year round (which is likely what the original owner did).Audi USA and the dealership offered to covered 75% of the cost of the new engine and the repair because the warranty had expired 1.5 months ago. I was very disappointed in this. I still cannot believe that a car with 38,000 miles could possibly need a new engine. With no other option, I paid for 25% of the repair at $2,500. I will never buy another Audi.

Car started burning oil at 95,000 miles. Dealer says they have never heard of the problem (but this is obviously not true because there are online complaints on this very issue). We usually keep our cars 150,00 miles and have done all the required maintenance and repairs (by the local dealer). Selling the car - wont buy another Audi. Very disappointed in Audi. They should do a recall and fix these problems.

I purchased a brand new 2010 A6 2.0 T in Oct. 2009. I have had the car since then and encountered some odd problems in the past 3 to 6 months. Initially, the car used to burn the engine oil faster than usual since I would have to top up the oil level almost every month, which I found really weird. A few months ago, the car started to basically shake when I would barely be driving at 80 km per hour. Upon taking the car to the service, I was informed that the solution would be to change the engine! After the engine was changed, the car was running OK until last week when I was driving. The steering wheel locked up and then the alternator fault light came on and it said battery not charged on the dashboard. I could have gotten into a terrible car accident and my life was put at risk but I was barely able to maneuver the car just in time to get it off the road. I am a very dissatisfied customer from Audi.

Audi has many different options. The standard vehicle is well equipped and seems like it is the upgraded vehicle. I like that there is a backup camera and touchscreen. I like that the sedans are still sporty and have a sleek look to them, but still functional. Also, the vehicle is very roomy and I can easily fit my two car seats in the back without overcrowding the kids. There is plenty of room in the trunk and room to stretch. Their vehicles are very user friendly.

Purchased 2009 Audi from Jack Daniels Audi in Upper Saddle Rive NJ about 2 years ago. Disrespect and deception seem to be the norm at this dealer, and I was soon to find out with Audi USA also. The car broke down within the first weeks of ownership. I was on my way to IL from NJ when it just died in PA. I called the dealer and they were no help saying call Audi USA. I informed the dealer I need a rental car to get home for work. Long story short, it took NJ consumer affairs action to get reimbursed. The car was eventually picked up, at my expense, and driven to IL. The car burned oil at a rate of 1 qt per 750 miles. Sometimes more. I informed the Audi dealer, they stated all Audis burn oil. It was unimaginable, this is how the car was designed. I was finally told by the dealer that a oil fix was available, and after 3 attempts, they said it was done. On attempt 4 I was told drive 100 miles and bring it back, didnt make 100 miles, and broke down on the side of the road. I was told the timing chain was no good and needed replacement, then I dont hear from the dealer for weeks. Dealer called 2 weeks later, saying rings, pistons and values need replacement, FOR EXCESSIVE OIL CONSUMPTION! 2 more weeks and I get a call from Audi USA that they WILL NOT ship the car to me in California. The car is in IL, ruined my familys vacation, and now its stuck there. Audi has even now backed out of their offer to make a deal on a new Audi even though I will NEVER buy another Audi. The car is junk, bad dealers, and horrible customer service.

I would love to share my THE MOST HORRIBLE EXPERIENCE EVER!!! Of buying the car! I bought a new AUDI Q3 2018 from Audi North Miami Beach! A month ago! I always wanted Audi and was focused on that model for a long time before. So finally I collected my last funds and went to the Dealership! First and foremost from the minute I came to the dealership my experience was completely disappointed! First of all the personnel are non-educated and absolutely lost in knowing their product at all! But the most horrible was that in 3 weeks after buying the car I went to pick up my registration sticker to the Dealer. I parked my brand new car Q3 in the parking spot of the Dealer. In 15 minutes after when I came picked it up and got back to the car I was sooo negative surprised that my amazing brand new car was crashed! Right on the Audi parking spot! Of course I was claimed that fact... They tried to cover that fact! I was remembering that and the next day after I called Dealership and let them know that my car was crushed on their territory! Manager was completely indifferent of helping me to solve that issue! He was aggressive and try to defend himself. Now that car will be in the Carfax! And not by my fault at all! I hope I can prevent many people. Do not have any BUSINESS with awful!!! Dealership in the world ever! I would NEVER EVER!!! RECOMMEND NO ONE TO BUY THE CAR FROM THIS DEALERSHIP! BE AWARE PEOPLE!

My story is very similar to the one from Denise, Chatham, NJ. I therefore will not repeat all the problems I had with my Audi A4 2009. This is the short form. I owned 5 Audis. I have always been an avid fan. I purchased my latest A4 new in 2009. The car turned out to have one problem after another. In 2013, at 55,000 miles I brought the A4 to the Audi dealer gain. Flow Motor in Greensboro, NC. I told them that the oil consumption is way too high. (I have done so at all previous service visits.)Well in front of other customers I was told in a lengthy lecture that I was wrong. Topping of oil is quite normal, I was told. In fact I was treated like and idiot and so embarrassed that I dropped the subject. Instead of addressing my concern about the oil consumption the technician told me that I need a new manifold, new water pump and other items which were not covered by the warranty. Later I found out about the class action lawsuit and the fact that a lot of Audi owners had the same problem with excessive oil consumption. Brought the A4 back to have this oil leak fixed according to the class action lawsuit. Guess what? Now the technician thinks the oil is consumed by the turbo and this has to be fixed first, for about $ 2500 before he can work on the other oil leak. This just does not sound right. Again, I reported high oil consumption already in 2013, but was told this is normal. Now it is not normal anymore and a $ 2500 cost to me. My oil consumption was always the same from the first year to now about a quart per 400 miles. I do not trust the dealer nor the car anymore. My only desire is to get rid of it as fast as I can.

Audi ULTRA S-TRNC Gearbox FAILS weeks out of warranty on 38 month old A6. Bought an AUDI A6 Ultra S-TRNC July 2016. Have full service history with Audi. Approved garages spending over £35k, out of the blue Friday 2/09/19 heard a strange whining noise from the engine. Took it into Audi Stirling who advised Gearbox pump had failed and resulted in gearbox damage, it will cost £9117.60 to fix, neither the dealership I bought it from Audi Stirling or Audi UK all the way up to the Managing Director were interested and refused to help me. Just kept saying out of warranty. Their aftercare is appalling and when you investigate the Gearbox online the internet is littered with Ultra S-TRNC fails with no help from AUDI. Not even a warning light on the dashboard lights up no warning at all. Today I have written to WATCHDOG and to 2 national papers. Not what you expect from a leading car manufacturer!!!!

Audi has good variety of models but could have more because it is considered to be a luxury brand. I would also like to see different kinds of SUVs, midsize and large cars. Although the appearance is quite good for the most cars, I would say more than average. The cars look also luxurious and modern at the same time. It has satisfying passenger capacity and enough space if you have children. The back of the car is roomy, comfortable and has nice interior.

Worst car ever purchased, I purchased the car (2018 Audi Q5) from Richfield Audi a couple months ago and their staff does not understand the car or know how to fix it. I am unable to lock doors, the hatchback opens by itself, brakes make a rumbling sound. Richfield Audi has no idea what is going on and they don’t care. There are several more issues with car and called their Manager and he was going to have the service department call me and they never did. Previous to this my car was in the Audi garage for a week and only one problem was repaired, PLEASE NEVER BUY AN AUDI.

I was looking for a 2012 model Audi TT with white exterior and red interior. This model is not easy to find. I went to Continental Audi, located in Naperville, Illinois. They offered me a good deal and got my $2,000 deposit, but they were unable to get me the car. I waited for 2 weeks and I still have not received any news. I then requested for the refund, but the dealers did not reply my phone calls and simply just ignored me. Until now, I still havent got my deposit back. I do not recommend this dealership at all, because their service is really bad and disappointing. As customers, we should be treated nicely. With that being said, they owed me the money, and they procrastinated to refund it to me.

Purchased my car in 2012 with 45,000 miles on it. Immediately it started burning through a quart of oil every 5 weeks or so. I complained to the dealership. They said it was normal. I complained again. They said it was normal. I complained again. They said it was normal. I had to burrow myself so far up their ** for them to take a look at the car. They performed an oil consumption test which it failed. They said I had to replace the engine. Thankfully, I was 475 miles under the warranty expiration. From that point forward the car never worked properly. An ignition coil change, 3 issues regarding misfiring, repair work for several diagnostic codes. All in, on top of my $450 month payment & $6k deposit, I spent about an additional $10k repairing the car.Additionally Audi USA covered another $10k worth of work. Thats $20,000 worth of repair work over 4 years. A $1,000 bill every 10 weeks. At 130,000 miles I pulled into a parking lot, car was running fine (after a $1,300 repair bill the week before). I got out of the car and realized I forgot to grab something at another store. I immediately got back into the car and pushed the key in the ignition. It didnt start. Needed to have the car towed. The dealer tells me they have to rebuild the entire engine again.Audi USA called and left a message yesterday (Ive been without a car for 3 weeks now and had a loaner for all of 4 days) that the case has gone to the highest level and there is nothing they will do about it. They said if I have any questions I can call the case handlers direct number. Seems that direct number goes directly to a voicemail void that never gets checked because my phone calls have yet to be returned. Looking at the number of issues and similar complaints all over the web I am baffled that Audi refuses to take responsibility for their poor design and the numerous faults that continue to occur on this engine model.

I have a 2010 Avant 4 Audi wagon that has had persistent, unresolved issues from day one, up to the point that my car, at just 4 years old, is now mechanically failed unless a new engine is put in to the tune of $15,000. I have been meticulous with maintenance on this car. From day 1, oil consumption has been an issue - was told that it was within specs (a quart every 1,000 miles - really?) - until an oil/pressure test was performed, which my car failed. Piston/rings were replaced, which still did not ultimately resolve the issue. Lost complete power in the car while driving a highway speeds (no steering, no brakes, black dashboard - in rush hour traffic) - could have been seriously injured. Towed again to Audi, which many hundred dollars later was told the problem should be resolved, but cant guarantee the repairs. One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car. I was told We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer, and my car has little to no value without the engine. I am without a car, and cant get my car back unless I pay for the $2,000 that didnt resolve the problem. It seems reasonable to me that a car, built on performance and truth in engineering should last longer than 4 years, particularly when properly maintained as mine has been. Further, dependability in a car is an assumed concept that Audi touts in ALL their media. I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is We understand your frustration, and these issues are no fault of your own, though I have to pay for them. The service department admits that my car has a history of repairs way beyond the normal range for an Audi, but theres nothing they can, or will do. I clearly have a poorly engineered car, that cant be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) wont stand behind a badly produced car, and rectify a bad situation.

Bought my wife a Q7 and were really enjoying it. It has a lot of great technology. Our son just got his learners permit and has been practicing with my wife in the passenger seat. We have a clay pot near the corner of our garage door that hides the garden hose. My son misjudged the 90 degree turn from our driveway into the garage and hit the pot. His speed was less than 5 miles per hour. The pot suffered no damage (if you get really close, you can see that there is a small stripe of the glazing that has lost a little of its sheen). The Q7, however, fell apart. I had no idea that the bumper and several of the front panels are only held on by clips. Also, some of the electronic sensors for the active cruise control were knocked out of adjustment. Total cost to repair the very fragile Q7 was $4,656.47. I cant imagine how costly the damage would have been if the Q7 was actually involved in a real accident with another vehicle. This is beyond a glass chin. Would its passengers even be safe considering that it falls apart so easily? Consider yourself warned and stay far away.

Audi offer sports cars, they are very nice and comfortable. Has a clean and very nice look. Audi probably makes the best look for a car thats why it makes me so happy. Basically on all Audis, they have real nice spoilers. Usually they are low level ones and they make the car in general look very good, the engine as well. Most Audis carry 2 passengers, but the Audi I drive thankfully has 4 seats, so Im not affected by this. Most people are though. Sadly, I have close friends that have a 2 seat Audi. However, the workers were very cool. Would highly recommend to anyone looking to buy a new car or a car from Audi.

The Audi A4 2014 rarely has any problems and has spacious interior with luxurious feel to it. The style is classic that can stand the test of time. It stands out from the other cars because it is one of the kind design, there is no mistake it has its own style. I am happy with it because it meets my need and want. I enjoy the smooth ride it provides and my passenger gets a special treat from riding in this car. Although the upgrade and personalization can be pricey, but what is the point of driving a car if you dont experience the special unique that is offered by the car? It is worth the money.

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

Five hours at the dealership to get the paperwork completed, 15 minutes of negotiations, and we were the only customers buying. The car (2016 Audi A4 quatro) is finished nicely, drives well at turnpike speeds, but in town it is AWFUL! Acceleration when needed is absolutely unreliable. Sometimes accelerates as needed, other times the engine does not increase above idle speed when power is really needed. The dealer had the car for a couple of days and could not duplicate my complaint. They then stated if this problem occurred it was my driving technique (my wife has the same problem of non-acceleration randomly). I tired of arguing with the dealer, and just accepted the fact we are stuck with this car for another 19 months when the lease expires. We are reluctant to drive the car, and after 17 months it has accumulated less than 9,000 miles. We had two Mercedes prior to this piece of garbage, had never leased a car before, and never owned an Audi. We will go back to Benz, will never lease again, and never again have dealings with Audi.

I have an Audi TT Quattro. I have had problems with the instrument cluster for a while. Finally, the center window went out or shall I say, the words are broken and you cannot read them. It was off and on for a while then it went out. I had my Audi in for service. I asked the dealer and I was told there was a recall on that problem. As I search, there are many people having the same problem. My problem is that the recall is over. I didnt get a recall notice. Is there anything I can do to get the instrument cluster repaired? So far, this is the second Audi I owned and the A6 seems to be fine. Please help me.

Audi Financial Services is the weakest link in your organization, and needs fixing. First, I explored purchasing my Audi A8L at the end of my lease. The forms were to be mailed to me, but I never received them. Second, I then explored selling the car to CarMax, and received a purchase quote of $54,022 on September 29, good through October 6.Third, on October 1, I asked Audi about a 1-month lease extension, gave my credit card information, but when told of the amount ($2,164.42), I canceled the request at once. Your agent didn’t cancel as I asked. I’m now disputing that amount on my credit card. Fourth, when I tried to sell the car to Carmax on October 5, Audi sent another purchase quote — adding more than $4,270. I refused this exorbitant second quote, as I was within the time parameters of the first quote. After five hours of conversations with Audi agents in three states, Audi agreed to stand by the original purchase quote. During those five hours, however, I was often faced with “waiting for the next available agent” up to 20 minutes, voicemails, and agents who could not make decisions and passed me off to others. I needed one agent who could respond quickly and make a prompt decision. This litany of poor customer service is abysmal and unworthy of Audi.

Bought the new 2014 A3 s line 150bhp. Since buying the car, its been back to the dealers 8 times with a problem with the suspension. When going over speed humps, its grinding. Audi cant find the problem. Its been going on 4 month now and still the same. They have had a main man from London Audi to look at it. Said it needs some grease put in a bush???? But still same. Now theyre telling me it needs some different grease put on it and it could take another 2-3 weeks. Audi c/s been no help. Theyre saying it could be the characteristics of the car now. Ha ha, so you buy a new Audi to grind over speed humps.

Audi offered all kinds of models, although not the specific color I wanted but it was still okay. I was hoping to have a dark red car but they did not have it. I was still very pleased. The interior design was absolutely gorgeous and made the purchase worthwhile. I was very satisfied with the upgrade options and decided to do all the personal options that were available. However, I wish there could be somewhat more room in the car. But other than that its fine.

I purchased a 2005 Audi A8L a year ago (Jan. 18, 2011) from Checkered Flag Audi. This was supposed to be my dream car, but it’s a nightmare, a lemon. This was not an impulse purchase as I own a 1997 Audi A6, which is the perfect car with no major problems. I’ve always purchased new cars, but the A6 was my first used purchase. I like the look of the A8, but not the new A8 price. So for months I looked for the perfect used Audi A8 with reasonable miles and nice features. So I didn’t hesitate when I found the 2005 A8L at your dealership. However, it has been the worst mistake I’ve ever made.The car has spent over (200) two hundred days in service since I purchased it last year. I’ve been making car payments on a vehicle that I can’t drive because it’s in the service department on Virginia Beach Blvd. The last time I saw my car was Dec. 16, 2011, and it was broke down on the side of the interstate. Here’s a list of some of the things that have been replaced, repaired or broken by the Audi service technicians. The list may not be complete since I’m not able to locate the car and retrieve the service records in the glove compartment.The front end replaced (a problem when we initially purchased the vehicle).New radiator, which we had no problems with until we took it in for service.New water pump (scheduled maintenance).Electrical system (MII). Had problem during test drive and took 2 trips and over 80 days to diagnose and fix.Lock and lug set (dealership lost when diagnosing front end work).Serpentine belt (scheduled maintenance).The whole pulley and belt system due to improper install. This caused my car to break down on the interstate on December 16, 2011 and it’s still at the dealership. I’ve not received any communication since the 1st week in January 2012. A dent in the rear bumper while being serviced. This happened while the car was being service.Damage windshield reservoir due to frontend work (damaged when the front end was serviced and has not been replaced).Cracked center console due to MII replacement (damaged by Audi technician during installation).Bad rear air shock, which is a problem we discussed with Alan **, Mark (the car salesman), and the business manager when I signed the contract. Alan assured me that since the car hadn’t been serviced they would diagnose the problem and fix it. I was told it was not a covered repair and they packed it with grease.Battery replacement--during one of the many service appointments the battery ran down. It was in the shop for over a month when I received the call. I was forced to pay $186.00 to replace the battery and it was clearly not something I caused.This is an excessive amount of repairs. I would understand and expect to have these problems if I purchased my car from Charlie Faulk or The Auto Connection. However, I purchased my car from Checkered Flag Audi, a so-called reputable dealership. I found out that the car was not service prior to me purchasing it. That explains the problems during my test drive which the manager (Alan) assured me that everything would be taken care of (the problems would be minor). I guess they need to make the quota for the month at my expense.My car has been in the shop on every major holiday, except for Thanksgiving. We can’t take it out of town because it will not make the trip. I bought this car for my wife, and I don’t ever want to see her stuck on the side of the busy interstate again. I’m paying car payments on a car that I don’t have; more important, the car won’t live pass the loan amount. I only have a year left on my warranty and I fear that I will be stuck with an unusable car because you sold me a bad product. Checkered Flag Audi should be ashamed to sell such a poor product. I purchased my car from your dealership because I wanted a quality used car from a reputable establishment. This is not the case.I believe I’ve been very patient and cooperative in this matter, but enough is enough. I’ve left many messages for Alan and my calls have not been returned. I will be seeking legal counsel or better yet 10 On Your Side to expose the type of dealership that I purchased my car from.

@audiofficial @Audi @vw @etron_audi @bbb_north_america @bbcnews @newyorkermag @nytimes @washingtonpost The worst car company that exists, I have dealt with many higher end companies that have dignity, accountability & responsibility. My mom could have died at Audi’s hands, to this day they keep saying we need to pay for a diagnostics test for them to even consider trying to figure out why the engine started to go around 30k miles, we have had to put oil in the car weekly to date and the most serious debacle: the gas tank imploded in the back seat because of where it’s located the entire back area of the car became gas soaked slowly. Audi could have cared less and we had to pay for it, the mechanic who worked on it used to work for Audi...He said if anyone would have been near this car with a cigarette/match it would have exploded. Deplorable humans and company, #zeroaccountability for a very serious situation. I still have not heard back, only from the bots & robots that respond that WE NEED TO PAY FOR A DIAGNOSTICS TEST. Despicable company. #consumersbeware

Within the last 14 months, I faced for 3 times of spare parts fail: Gear box gasket changed on 14/10/10, leaked again on 15/12/11. Engine gasket changed on 6/10/10, changed again for leak on 20/01/11. Drivers window jack changed on 2/09/11 then broke again on 16/12/11.

Theres Lots of different options for me to go through and I was especially fond of the A8. Its Very easy to drive and safe. Audi is a great brand to drive. This vehicle has very luxurious features like a navigation and heated seats. I enjoy sitting in the car every time I drive. I love this car. There arent much upgrade options because the base model has a lot of features.

I bought a 2009 A4 2.0T Quattro and it was a problem from day 1. The car was consuming so much oil! At its worst it was doing 1ltr every 120km. When I took it to the Audi service shop, they blatantly lied to me after doing a service and check, and said nothing was wrong and perhaps I should buy a new sensor. I kept going back and kept getting the same spiel. Anyways the car engine has died and they are quoting me 10k to rebuild the motor. I told Audi Australia that I have done my research and am aware of the recalls, and class action lawsuit against them for the flawed motor but they are still refusing to do anything about it. Im left with a useless car, back on the bus and frustrated! Does anyone else have any ideas or helpful suggestions where to go from here??

My 2010 Audis soft top started to leak this summer. It had just gone out of warranty. A top should not fail so soon for an expensive car like this. The best Audi will do is sell me the top at half off (only $2,000 plus labor). They are unwilling to stand behind their product and replace the top that obviously was poorly made. This will be my last Audi.

I have a 2010 A4 which has been perfectly maintained and cared for since purchased brand new from Pfaff Audi, the largest Audi dealer in Canada. At the time of purchase I was considering the S4 model but because of the price difference I was hesitant. One of the salespersons mentioned that Pfaff also have a tuning division that specializes in tuning German cars such as Porsche, BMW and Audi and I could have my car electronically chipped inexpensively and that because they were the Audi dealer the warranty would not be affected.Less than 3 years later with only 85,000 km (approx 52k miles) on the odometer when I took the car in for a regular scheduled maintenance I was informed that there was a broken piston. The dealer was quite sympathetic and acknowledged that they had never encountered this issue with such a relatively new car. They said they would make a request to Audi to defray some of the substantial costs involved in the repair.Audi replied that they would not consider helping in any way because (1) the car was past the warranty (85,400 warranty apparently is until 85,000 km) and (2) the car had been electronically chipped. Notwithstanding the fact that the tuning was done by an authorized Audi dealer and I had been assured that it would not affect in any way the warranty there has never been any suggestion that the tuning could have led to the piston breaking.In communication with Audi they completely disavowed any meaningful relationship or joint responsibility with the dealers claiming that they are independent operators. The fallacy of that assertion is obvious to all but the most credulous. It appears to me that the broken piston in such a new, well maintained car is likely a manufacturing defect. Audi refuse to acknowledge that but do implicitly admit that a broken piston is something that Audi owners may expect with no hint of apology or assistance. Quite the attitude from a so called luxury car maker.In summary I am out $10,000. On the Audi ledger they have lost 3 customers within my immediate family not to mention the scores of business colleagues and friends who are only naturally curious to know why my expensive new car was off the road for 3 weeks for repairs. Incredibly, Audi have managed to turn an Audi aficionado into someone who doesnt have a good word to say about them. All for the sake of a small contribution to my repair costs. At least BMW/Infiniti will be happy.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

My new car has 10,000 km. On a very cold morning this past January, my power steering malfunctioned while I was driving home. No steering is a very scary experience. Thank God I was not far from my home and could walk to my house. The steering column was changed. Two days later it happened again. This time I was told to let it warm up for 20 minutes and the power steering came back. Last Friday, it happened again but this time after idling for one and a half hours, I still had no steering. I am female and do not have the strength in my arms to steer without power steering. Apparently, this problem is common with S4 & SQ5, since 2014, when it is very cold. The steering column is being changed again. I called Audi Canada and was told that this problem is caused by extreme cold weather. The dealer told me to let it warm up for 30 minutes before driving it which makes no sense to me just to go to the corner store. I love my car but now feel very insecure when driving it. There is no recall for this part that keeps malfunctioning. If Audi sells cars in Quebec, then they should be reliable in cold weather. So much for their TV ad that boasts winter is Audi land!?!

Used up to 3 quarts of oil on a recent 200 mile drive up the coast of CA on 2010 Audi A4. Noticed all the lawsuits and class action suits regarding problems with 2009-2010 Audi A4. Have to add a quart of oil every time I gas up. Audi dealers admit they are aware of the problem yet there is nothing they can do. Welcome to the world of VW. How is it in this day and age corporations can get away with this type of behavior.

I paid off my 2016 Audi A6. I cancel the additional products which was finance with with my loan. I was due over $5000.00 in refunds. A week after the refund was supposed to be mailed to me I contacted the purchasing dealership to check the status. I was told that Audi Financial Services received the refund a week prior and cash the check. The same day I contacted Audi Financial Services and was told that refund check has to clear their bank and a refund check will be mail to me within a week. Waited two weeks past the expected day of the refund. Call Audi Fin and was told that the amount of the refund was over $5000.00 and someone with higher authority have to approve the refund. Call back a week later the Rep told me they are still working on the refund and no other information was available at this time.

I purchased the car used in Late August/Early Sept 2012 in New Jersey. The car had around 42k miles on it when purchased. Within month the oil light came on and I had it in. They topped it off (no receipt) and told me to watch it. Came in again Oct 19 and at that time they updated ECM software and replaced pressure regulating valve and front crank seal and started oil consumption test. They told me that the problem should be fine now. January 2013 EPS light came on and this time it was faulty steering column control module. Oil light back on March, April and every month since. They told me to just come in every time and they would top it off with no paperwork. Over the summer of 2013 the light started coming on every 2 weeks and I started topping it off myself because I couldnt keep running back there and getting into work late. I have had the oil changes done at the recommended intervals, always at the dealer. In Sept 2013 when the light came on again, I took it in and told them it had been coming on every two weeks for a couple of months. They said they would watch it again, and when it came on every two weeks, they did the oil consumption test for the second time. I had to pay for phase 1 and wait for the light to come back on which I did. I had it in two weeks ago for phase 2 and at that time the engine light had also come on. The car failed the oil consumption test and the catalytic converter needed replaced. I have an extended warranty which covers the catalytic converter, but they said the oil consumption issue was not and now I am over the original warranty. They were going to try to get Audi to do something but that was over two weeks ago and the oil light came on again. I had to wait for the catalytic converter to come in and they dont want me to bring it in until they talk to Audi. How long does it take to make a phone call? In the meantime, I am afraid of my engine seizing, which I have heard has happened, and I am tired of having to run to the dealer every other week. I have been in that place more than any other service department combined with all the cars I have owned. I am a 50 year old professional woman who takes meticulous care of my cars and this is absolutely absurd! My son is soon to get his license, and I certainly do not feel safe having him drive around in this vehicle. I have done research on this issue and I know there are a lot of unhappy Audi owners out there. I have been waiting for a class action suit to come about. Hopefully I qualify...Just a footnote...my daughter had a VW Passat when she first started driving and we had so many problems, the dealer took it back, and sold it at auction (He was a friend of the family though)! Sorry for the tirade, but I have reached my wits end! Today, February 22, 2014, I received notice that Audi was not going to assist in any way and the dealer may pay half of the cost to replace pistons and rings? Half? First of all half of what? I have no idea what the cost is going to be... I can only imagine its very expensive. Second, this problem has existed since the day I bought it and it was still under manufacturers warranty at that time. I don think I should have to pay anything for what is obviously a defective engine. I cant even sell the car in good conscience, but I am truly at a loss here and infuriated. Where is the consumer protection here? What are our options? Help...anyone!

Audi has reinvented itself by being the first to present the bolder grill style now seen in all brands. Current models appeal to both young and old buyers in a way few brands can. Their models tend to be less sleek and more assertive than competitors. Ultimately, their lineup portrays conservatism with a understated power and style buyers want. Audi is excellent in personalization under the hood and in performance enhancements. Most models are available in trim packages that include significant improvement for power, handling, ride control and braking. Their interiors are currently without equal and need little to no upgrades. Their technology options are current but not overly cutting edge.Depending upon the category of vehicle Audi general is average to above average in passenger capacity. Passenger comfort is more of a hallmark than capacity. They have everything you could want except hybrids. Audi has class leading small, medium and large cars. They have competitive SUVs and trendiest sport models. They are only rivaled by Mercedes for variety in performance models and upgraded trim packages.

Audi A4 2.0T - 69k miles and Im in the hole almost $8k!! Bought the car certified pre-owned with 32k miles. Keeping up with all recommended maintenance and caring for the car inside and out, this vehicle has been nothing but a lemon. Its been on a tow truck 4 times in 3 years. In the shop 6 times outside of regular maintenance. Cylinders replaced. Pistons replaced. A/c gone twice! I can go on... I dreamed of having this car, and now I cant get it sold quick enough. Going all American! Shame on Audi for poor design putting Turbo on a 4 cylinder car and straining the ** out of the engine causing parts to weaken faster for replacement. Overpriced car doesnt even hold value. Never again! That just explains why there is so much inventory of Audis for sale everywhere. People cant get rid of them quick enough.

For many months I’ve had issues with the Audi website. Trying to pay my car payment online is a hassle and becomes a giant waste of time each month. The online financial services portal on their website always has issues and makes it impossible to make your payment online without calling customer service. When you try to get a hold of anyone through the phone whether it’s Audi or Audi Financial there’s an extremely long hold time, and if you take advantage of the “call back” option they have you may be able to get a call back days or even weeks later in some of my personal experiences. As I’m writing this review this issue still has not been resolved. If you are looking to finance your vehicle through Audi Financial, or care about having a good customer service experience I would highly suggest you rethink choosing Audi. So far I have enjoyed my vehicle and haven’t had any issues as a first time Audi owner, but this customer service experience will definitely be a huge part of any future decision I may make about purchasing a vehicle through Audi. Customer service and online ease of use go hand in hand with a quality vehicle, especially when it’s a luxury brand.

I didnt want their service plans which I have a warranty on the vehicle, brand new 2015 Audi q5. If I didnt buy the plan, go somewhere else.

I lease an Audi A3, 2018. Within 11 months the car starts to lose power, while driving the car would be going 65 miles then randomly drops to 5 miles then starts back up, in 20-30 seconds. Went to Audi with the problem. They can’t find the problem or mimic the problem so they have the car back. It did it again while driving on the highway??? The car lost power and the driver behind me, switch lane to avoid me and ran into another car. I brought the car to Audi for over 5 months, and nothing can’t be resolved. Spoke to Audi of America, spoke to Terice and she was trying to help me, then she told me the same thing Audi tells their customer, The problem can’t be mimic, so they can’t do anything about it. This is one of my worst experience with a Auto Company and I will get my lawyers involve.

I have been trying to purchase 2017 Audi A3 from Audi of Smithtown since March 2020 when my lease expired. Long story short.. Salesman Brandon N, manager Matt T and a man named Maurice (he is either the owner or the general manager..he calls himself both) have done nothing but give me excuses. They blame Covid...they blame me...its everyones fault except theirs. Audi Finance is no help either. Their answer is the dealers are a separate entity. I mailed a payoff check and completed paperwork last week...the check has not been cashed. Audi Finance does not return my calls. NO ONE IS TRYING TO HELP ME COMPLETE THIS DEAL. It seems like it is a conspiracy to force me into a repossession. Someone needs to investigate this dealer and Audi Finance. They both use questionable tactics.

So I own a 2013 Audi A4 with 83000 miles on. This car is very bad and unreliable. The car burns lot of oil. Last time when I went to the dealer and told them about the issue the guy was like, That not our problem. This issue is a thing that Audi must take care of. I believe as we consumers should pay a dollar because many people have this problem and Audi should recall their A4s.

Bought this car brand new. I only had one issue during the 120K miles on it. Audi replaced the water pump at a oil change visit and then gave me extended coverage at no charge. (What Auto company does that?) The brakes do need to be replaced about every 25-30k miles. Routine maintenance is not terribly expensive. The car I replaced this car with is a Porsche Macan. I love the drive of the Macan but routine maintenance is very expensive. Spark plugs at 30K. Drain transmission at 40K. Plan on at least 1K per visit. The Audi was very dependable and a great car. My wife bought a 2018 S5 Sportback that is so much fun to drive. This is a great car company and look forward to visiting their manufacturing plant in Germany!!

I bought an Audi A3 with a comprehensive warranty. I asked Audi Aberdeen to find out why it was reverberating. They said it was due to a propshaft bearing after 55000 miles! They also said it was due to corrosion and so not under warranty. No one I have spoken to can believe it and so here comes a load of hassle! Don’t buy Audi. I will never do so again.

On May 19th my five year old (under 69,000 miles) Audi A4 had a “piston failure” in which the piston came loose and eventually shattered the skirt. As a result, the engine needed to replaced. I was told by both the dealership and Audi USA that Audi never extends coverage and will not provide any warranty assistance (even in the case of potential negligence). The dealership initially refused to provide a loaner, however, after extending the expected completion of the repair four times, the dealership provided a loaner. They replaced the engine with a rebuilt-engine costing over $8,000 and completed the work on June 14th (26 days in the shop).Beginning July 1st, the rebuilt engine began leaking oil around the camshaft valve cover. The dealership inspected the car and agreed to contact the company from which they purchased the rebuilt engine. They needed to get approval from the supplier before doing any repairs. In the meantime, they told me to continue driving the car. After I called the dealership four times for an update, the dealership informed me that they needed pictures. I emailed pictures to the dealership immediately. I called the dealership four more times for an update and on July 28th, I was told that I could bring the car in August 3rd. The dealership added a high temperature sealant to the valve cover and I picked up the car on August 4th. 34 days to get the oil leak fixed on the rebuilt engine and a total of 77 days from the initial engine failure.

My 2010 Audi Q5 3.2L has a carbon buildup problem that was covered under a 10 year, 120K mile extended warranty due to an Audi created defect. I was NEVER notified by Audi of this problem or the extended warranty. I started to get a CEL over a year ago and my local mechanic tried to resolve the problem multiple times, even replacing air flow parts but it never resolved. I paid the $180 at the Audi dealer to get a full diagnosis and they confirmed the carbon buildup problem. But they wont fix it because I confirmed this issue 2 MONTHS after the 10 year mark (and only 75K mileage) even though the problems started well before.The company has NO GOOD WILL and DOES NOT CARE ABOUT THEIR CUSTOMERS. ITS ALL ABOUT MONEY. It will cost me over $2000 to clean the carbon out -- a known defect that Audi created and now WILL NOT MAKE GOOD ON. It is obvious that they created the problem but they even tried to blame my mechanic for the problem since they dont know what the mechanic might have done to my vehicle. GOOD JOB AUDI -- PASSING THE BLAME ONTO YOUR CUSTOMERS. BUYER BEWARE. I am disgusted at their lack of consideration.

Audi Q7 4.2 - I am extremely disappointed with this SUV. Every 24000 miles it needs new brakes and rotors that cost in excess of $1600. The last brake job, the car squeaks with brand new pads and rotors. Took back to Audi and they said it is brake dust. After 300 miles still have the issue and AUDI Customer Relations is not helping. This is the last Audi I would buy. I would stay away from this manufacturer.

I had an accident and I thank God everyday I was driving an Audi. I totaled one Audi and had no idea. I was still driving it for 5 days before I knew something was seriously wrong. Any other car I would have been dead. Im on my third one and wont switch.

I purchased a 2011 A4 from Day Automotive in Pittsburgh. The car had just over 33k on it when purchased. Although the car was a certified pre-owned they had not performed the 35k maintenance on the car. Less than a month later they charged $450 for the 35k maintenance. I have been driving the car long distances between Pittsburgh and Chicago on a bi-weekly basis and other than having to watch the oil and add every 1500 miles the car has operated flawlessly. I like the quattro in the snow. I am concerned though about the reliability of the vehicle and will be trading it for a Chevy Cruise first chance that I get. My experience has been that GM dealers stand behind their products.

Is Audi building a few or more lemons and attempting to outrun their flawed automobiles with marketing dollars and by sweeping the (hopefully few) flawed machines under the rug? A search of these Audi forums disclose a number of late model A8L vehicles with similar problems and a lack of any candid acknowledgement by Audi that they intend to stand behind their product and make good on their promises and warranties.Apparently, Audi America is instead intimidating dealers, directing them to not touch the car or refusing to pay them for warranty repairs unless they buy into the deceit that is part of the game of concealing rather than admitting and resolving these recurring problems. I suspect that these problems may result from there being two classes of vehicles coming of the A8 assembly lines in Neckarsulm, Germany. The vehicles sold to Diplomats and dignitaries, limousine services, top Audi executives and engineers may receive vehicles built when the assembly line may move at one (slower) speed or the more awake shift employees, and the rest of us, well, we get a mixed collection of manufacturing oversights and defects, hopefully not too many in any one vehicle.I suspect there is also a schism between the engineers, mechanics and the bean counters as the integrity of the engineers and mechanics would almost certainly be willing to admit and resolve these nagging problems. What appears to have happened unfortunately is that the manipulator/managers have decided they can disguise the flaws, claiming as designed and suppress any information which would cause buyers to think twice before buying into a flawed brand.A specific issue here is a new vehicle purchased from Audi of Fairfield, in Connecticut last summer under the Audi European Delivery Program, delivered at the Ingolstadt, Germany factory in June, 2012 and subsequently driven around Europe and shipped to the USA and Connecticut. The vehicle was delivered in the USA in November 2012 at Fairfield, Connecticut.Repair requests have been made in Berlin, Amsterdam, Fairfield and in Vermont. As of the beginning of February 2013, Audi of America has now directed that two different Audi dealers not service or touch the car to implement any of the needed repairs. Audi of America appears to be gaming the Lemon Law system of requirements where a car has to be documented for three or four visits to the dealer to attempt repairs prior to invoking a state Lemon Law. This might also explain why several dealers in Europe had serviced the car and were requested in writing to address some of these issues, yet nothing was documented which would satisfy the lemon law requirements. Dirty pool!In summary: Seat sensor - airbag deactivation, outside mirror heat not working, tranny hard downshift when slowing, radio station refresh, cell phone loss of pairing - persistent, console rattle, door close/locks malfunction when cold, clunk (repeatable) on acceleration from stop, MMI system fails to play .wav and .flac files, interior headliner lights flicker, front suspension rattles on rough road, and intermittent seat belt warnings failure.Issues identified in detail:The front passenger seat disables airbag protection intermittently when 115-pound person is seated. It is a recurring issue since June. A mysterious knock/clunk behind the dash is evident on every acceleration from a complete stop. Probably caused by the motor mount or strut tower yet, buried deep behind the engine. It is a recurring issue since June.Since the transmission program changed in September, prior to US delivery, there is a hard downshift when slowing and when engaging reverse on a hill. It is worse than the original programming yet CT dealer and Audi America refuse to document what software version was installed at European delivery and what change was made in Connecticut after arrival in USA. It is a recurring issue since November.The central touch locking fails when weather is cold repeatedly during December and January. It is a recurring issue since November. Radio stations on MMI do not refresh when traveling from city to city, requiring changing to frequency mode selection and then dialing across the entire band to locate a station. It is a recurring issue since November.Bluetooth pairing with cell phone fails intermittently approximately 50% of the time, despite having replaced phone with an older model, for one on the Audi approved list. One cannot re-attempt pairing while driving due to safety interlock. It is a recurring issue since November despite software upgrade, which seems to be the catchall phrase without actually documenting what issues are designed to be fixed by each upgrade as is common practice in the computer, photo and network hardware industry.The MMI system fails to play .wav and .flac files despite assurances by the salesman that this functionality was part of the MMI as it was in a prior documented software versions. It makes no sense whatsoever to pay for a premium B&O sound system only to discover that the system only plays MP3 and other compressed files. Audi America staff went to the extreme to ask the salesman to search his email history for a paper trail of the (verbal) assurances and then had the salesman mysteriously forget and now denies having ever made such assurances. Dirty pool indeed.Other issues identified are: outside mirrors heating fails to melt ice or clear fog, persistent vibration / rattle in center console dashboard, interior headliner side lights flicker when set to dimmest level, front (left?) control arm(s) or strut rattles on rough road surfaces, car whoops when driving over any bump or speed bump after start - diminished after warm-up, and seat belt reminder warning sounds only work intermittently.All in all, the vehicle incorporates very impressive and even amazing design and engineering. The sad and inexcusable disappointment is the stance taken by Audi of America in their efforts to hide, disguise, deny and then frustrate repair attempts. Brad **, to be specific, is preventing this lemon from coming to the attention of CEO Keogh. This is so contrary to the fine tradition and integrity of the AUDI brand that some heads should certainly roll.[more about the numerous European Delivery Program fiasco to follow]

If youre looking to buy a European car, dont do it! Unless you dont mind problems with everything mechanical or electrical! Since purchasing my Audi A6 2.0t Premium Plus it has been nothing but problems. Right now my horn and AC dont work. Just go to a forum for the brand of car youre looking to buy and search for the specific car, you will find one problem after another! American cars cost less, last longer, require less maintenance and have better performance! I will never buy European again!

I really dont know where to start. I can fill pages and pages showing what bad company I trusted when I bought an Audi Q5. The car is extremely bad, no quality at all. Many problems with the gearbox, the breaks squeaking, steering wheel making bad jerking movements, and the list goes on. But what is really the worst is not the extremely bad quality of the car but the unbelievably bad service. I never took my car to the Audi dealer and they actually knew what was the problem. It stayed one time a full month at the dealer and they were not able to know what was the problem.Now I am facing a problem with the ignition, they told me we need to update the software and we need to get the software from Dubai and I have been waiting for that for a month now and still nothing. Very bad car, extremely bad service and dealing with the Audi people is like dealing with crooked con experts. My car is by the way only at 40000 Km and I hate it already so much. My advice to all: DO NOT EVEN THINK OF BUYING AN AUDI.

The only issue I have with this vehicle is the gas mileage. Not good. Its very expensive to fill up and use the gas. The compartment between the seats should have been one big bin. I would have liked a place to put my purse.

Piece of junk!!!! To let people know about Audi. Don’t buy one. I’ve owed a few and always seems to be an issue. A4 turbo went and now recently Q7 not even 5 years old maintained by Audi service the starter is bad and fuel pump is leaking which is scary to know the car can ignite on fire. $4k for repairs after spending $60k on the car. How can it be possible for this piece of junk car which claims to be a high quality car have so many issues. Audi does nothing about it says oh well sorry. I strongly suggest no one spends their hard earned money on a piece of junk and go with another brand. Sorry to be so abrupt but this brand is terrible and so is their corporate office.

Audi5000 runs smooth, the dealership sealed and were all very professional and never bothered you while looking. The salesman was very helpful and the finance manager was extremely pleasant to deal with as well and he as well did not hound the customers. The car has touchscreen navigation system, wifi connection and also the convertible top makes for an amazing driving event experience. Audi offers its buyers a variety of options for personalizing and upgrading their vehicle, such as headrest DVD players with remote, lift package, new touch screen radio navigation system, window tinting and new wheel upgrade that can handle the worst storms. The vehicle has plenty of space in the front of car and the rear passenger section is good for three people. Nice leg room and individual vents for each person in the car. I would definitely recommend to anyone whos considering the car purchase.

2011 S Line Q7 WORST CAR EVER AND AUDI does not back products. At 30k miles had so many issues that was in shop over a month and had to pull engine. I asked Audi to trade it for me for a 2011 with similar Miles at no cost and they never responded. I went to Executive Office - They would not even address my question. All they asked was, is my car fixed. Did not address my request, a no would have been fine but instead - just ignored me. Joke Steve ** is not big on customer satisfaction. I beg you - go to Mercedes. GL is better vehicle and service is 1000 times better.

In winter 2016 I have bought brand new 2017 Audi A4 Premium Plus for 47k. It was this new version with cool digital gauges and new technology. It was rather exciting. I was thinking at the time that this small luxury sedan was worth the money. Then in December 2020, I got the message that my car doesnt support any more Google maps and from December 31 will stop working. Really after 3 years my car is obsolete and exciting feature that I have chose this car for is no longer available. I have contacted dealerships right away to see if I can upgrade my car, but answer was no, and I should probably get a new or newer Audi in order to have that ability. So 4 years after I cough up 47k for this Audi and planning to keep it in the family for longer, this car lost one of features that was their top selling point. I had a numbers of Audi cars so far in my life A4, A6, Q5 and Q7. I can tell you one thing. I will never ever again buy a Audi. It is like throwing away you money for something that will be obsolete in 3-4 years. Really sad from company that I had a the time on top for my vehicle needs.

My 2012 Audi a7 has been in 5 times since February to repair the air conditioning which has been blowing hot air. Audi has still not been able to fix the problem and refuses to replace the system. Their excuse is they need to find exactly which part is failing. They have fixed a leak - twice and repaired the pressure switch - twice... Nothing has corrected the problem and they still refuse to replace the system. The car is still under the original manufacturer guarantee. Audi just blows hot air!

I have never owned an Audi product, so I decided to lease a 2017 Audi Q7 3.0 to determine if I would shift from the Benz and BMW world. The car is good, very good but I have problems with obtaining satisfactory maintenance service. My first bad experience was at Audi of Silverspring, MD where I schedule to take my car in and booked a Loaner. On getting there, I was referred to Enterprise somewhere at the back of the Audi facilities. Enterprise wasted my time and within one hour, the provided 2 cars that did not work. I called my Service Associate multiple times and left messages. I did not get him and he never replied my call. At the edge of one hour, I decided to go back to Audi. I still did not meet my Service Associate. I told them to give me my car and left in annoyance without doing the service (they have not started working on it after one hour). I took it to Audi of Bethesda, MD but was very dissatisfied with their service as well - location difficult to locate, no clear directions that the Dealership location is different from the Service Center, poor estimation of completion time, technicians handled the car roughly and carelessly. I tried reaching through the text I got but no response even though the text stated I could use it to reach my service technician - bad responsiveness.On the next one, I went back to Silverspring and planned to wait while the service was done so I would not run into issues of getting a Loaner car. I got my car back but before I drove back home, the lever used to open the Hood fell off like three times. I kept putting it back and it kept coming off. I then decided to keep it in the Glove Compartment but before that, I took a picture and sent it to the Audi Silverspring SMS text line that the Service Person uses to communicate. I explained and requested a callback. I never got one but after 2 weeks, I got a text asking if I was satisfied. I referred him to my earlier SMS with the picture but never got a response back up till now. I called to leave a message to advise I was trying to get this resolved before leaving an online feedback - no response. Great cars but very poor maintenance service department(s).

I have bought the Audi A4 since 2005. I purchased CPO for the extended warranty. I have had a 2001, great car and a 2006, another really great car. I was ready to update to a 2013. I found the car online and it is a beautiful car. However, I have had about 3 recalls in the two years that I have owned it. At the time I purchased the car, I bought it sight unseen but by online photos. I discovered the following... the spare tire is not regular size tire but a “donut”, dual temperature control is not standard, the Cd changer no longer exists, and 60/40 split folding seats were not available, as well as a push-button parking break which would probably not be of much service if your accelerator gets stuck and you need to shift to neutral to try to stabilize the car. Features that seem to be standard (or just luck on my previous buys) are now optional or obsolete. Wish I had kept my ‘06, looking to trade-down. When did leather seats become leather inserts... ugh... Oh, yes, the turbo diverter valve has a gasket and required a new piston driven diverter valve, the cost for replacement is approx $3500.00, Why has this issue not been a recall since the issue is addressed online when you get the diagnostics code. Shame on you Audi... Sacrificing quality for cheap.

Very happy with variety. There were a lot of cars to choose from within Audi brand. But I am more interested in cars than SUVs. I love my car a lot. I love the sleek look. I also have variety with radio/aux/satellite radio. The leather seats are great. I am able to fit 5 people in my car comfortably. There is plenty of space in the back seat. The front seat is easily adjusted and can be moved back or forward for more or less space. I also like the sunroof. Cup holders and automatic windows are nice. You can update car with seats, window, sunroom, radio. I enjoy having luxury things in my car. I wish I could have gotten the backup camera. But Im happy with purchase.

On the 18th September 2011, I attended their showroom at Audi Centre Sydney and inspected the above vehicle.The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a loan car became available then.On the 14th November 2011, I was given a loan car but returned it the very next day because the loan car carries a hefty $3,300 accident excess, which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasnt the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the works completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was defective from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division for their determination.

I love the Audi A3. It has superb handling and has unbelievable acceleration for its price. It also has 4-wheel drive since we got the Quattro and it is reassuring. Its cabin is attractive and we both adore our driving position. We like its safety features, and has a quiet but extremely responsive engine. It is completely fun to drive.I would have preferred even more safety features such as automated braking in emergencies. Nevertheless, we would buy another Audi in a heartbeat because we have been won over with this experience.

At end of lease- told residual is approx 12K- you would think thats what you could buy it for? Not close- have to go thru their dealer and they tack on over 1k in fees and Audi adds another 300 or so - in theory no termination fee If you buy it but they call it something else- Want to sell it directly to someone else?- Dont even think its going to happen then they charge what they call fmv- in my case 21k. Bottom line audi finance is a rip off - they tell you when you buy it that residual price is what you pay———NOT.

I have been an Audi owner for almost 15 years. I finally purchased a brand new 2008 Audi RS4 and have had a problem with my starter. It sometimes just doesnt start, no rhyme or reason. After about 15 minutes, it will start. I have had the car serviced. In fact, it was at the Audi garage for six months. I picked it up today. By the way, it took them almost 45 minutes to get the car to me, then made me sign legal papers clearing them of any legal issues that might occur. I got the car home after driving 120 miles to get it home, parked the car and one hour later it would not start. I told them about the problem when it was serviced which, by the way, was for transmission problems. I paid ten thousand dollars for the service and when I got it home, it wouldnt start. I have owned four previous Audis and was an Audi enthusiast. I am so disappointed in the whole situation that I am done with Audi. I feel taken advantage of and would like some help. Over the last five years, Audi has really let me down. I thought by purchasing one of your higher end cars, it would have guaranteed me a little more consideration. By the way, the same garage had 168 dollars in toll booth fines which went unpaid until I received a letter from the state asking me to appear in court. When I called the garage and I told them, they acted like no big deal. Well, to me, it is a big deal. I have been without my car for six months and when I get it home from the dealer, it wont start. How do you like that for Audi service?

I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using live chat and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

I purchased an Audi used with 21,000 kms. Since owning it, I had some major stuttering during acceleration. The technicians had it in the shop no less than 5 times replacing parts or cleaning injectors. Just before warranty ran out, I asked if I had their commitment to repair this known problem before the warranty ran out - I had this in writing. Sure enough, even though I was promised a fifth time that it was repaired, the same issue occurred. Since this was after warranty the dealer had to use good will, but after a few attempts gave up and pretty much left me to deal with Audi Canada directly. Audi Canada suggest it was the wiring harness or computer that could have been making the issue and offered to pay 50% of the total cost. Even though this should have been covered under warranty in the first place, they would not budge and gave me an ultimatum that if I didnt accept the offer, they would retract it. Even worse, after agreeing, I asked if this would be a guaranteed fix. They said, No guarantee and no refund if this did not fix the issue. So, less for me. I will NEVER buy an Audi again. I love the look and feeling of the drive, but the customer service was absolutely brutal. Never have I been treated so poorly for such a top price item. I was basically speaking to a brick wall when dealing with Audi Canada. The dealer was great but had to abide by Audi Canada. Seriously, think twice before you buy an Audi!

Audi having very good models and variety is big! Got mine about three years ago and Im ready to get another one soon! On this time Im planning to get different color and model! Features are really good! Absolutely love them! Having Bluetooth, GPRS, and other cool features what I really love! If you want to ride a round really cool car then get Audi. I havent upgrade my car yet but Im really planning to because I have been visiting their website and there is bunch of stuff what I really really like! The car is also very big and very nice! Fits everybody and everyone really nicely in it! I having a big family and Im very satisfied! So its highly recommend!

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

There are variety of models and also about engine and speed accuracy and also high technology which we are now using so it is very perfect. Nowadays cars are helpful to people because it is easy to navigate with high performance which I like more than others. Im very satisfied and while thinking upgrade and personalities options which I prefer since its very useful to us. We also have to check all the passenger seat because it is very important.

German Engineering = Blown Engine at 130K. Im very disappointed with my experience owning a 2009 Audi A4. Ive owned the car for the majority of its life (starting at 20K miles) and had taken great care to perform regular maintenance. I had driven it carefully and loved the car (while it worked). However, at 50-60K I had massive oil consumption problems which Audi refused to believe were the cause of poor design. At 70-80K I had enough and called corporate (thanks to a suggestion from a mom & pop Audi mechanic, NOT Audi dealership) which replaced the piston rings for FREE and fixed my oil consumption. Then at 130K the engine finally blew, with no warning. I went to corporate with all of my maintenance records asking for help, since a normal car (not even talking LUXURY here) should last well over 130K miles. They led me along for 2 months, along with the dealership in Wilmington DE, and afterwards, quoted me an insane price for replacing the engine ($10k+), even with discounted labor.When I sent a detailed email to the North America CEOs (Audi & VW), they sent me to a rep who essentially said theyve done all their due diligence & fulfilled their responsibility by settling a class action lawsuit and refused to provide any kind of measurable assistance to me, personally. Too bad they never informed me of this lawsuit (despite me having problems during the time of the lawsuit), and I never received any kind of actual help from the company. I went through so much grief with this car, and all because of faulty engineering, which the company would not take responsibility for (settling a class action lawsuit, without informing me, is their definition of taking responsibility). They dragged me along for 2 months, while my car was rusting in my driveway. This company is the worst company I have ever dealt with in my nearly 30 years of existence.How anyone can claim this company is reliable (after this lawsuit, after their emissions scandals, and specifically after the way they treated me) is beyond me. I will never buy an Audi (or VW, at this point) again... And I will make sure to tell my story for the rest of my life, working in Corporate Finance (Audis target market). Because this CAN and WILL happen to you. The same engine issues the 09-11 A4s had, the 2017 A4 will probably have as well (since its a new engine design). And Audi doesnt care, because theyll just settle any upcoming lawsuit and pay that small percentage of claimants that were actually informed... And tell the others to go fly a kite. Much cheaper than actually standing up and holding yourself responsible for your poorly designed vehicles.