I bought a ex demonstrator Audi A6. To be fair its a beautiful car in every way. Its the third Audi I have had after switching from BMW. My car broke down over three weeks ago and had to be recovered to an Audi dealer for diagnosis of fault. They told me a few days later that the battery had failed and that batteries for Audi Cars were on back order... We are into week 4 now and No sign of battery! The dealer eventually put me into a new Q5 but it simply is not the same car or of the standard that my car is but it has kept me on the road. Now you only find out how good a company is when they have to resolve a problem and Audi UK customer service is hit and miss, my first contact was excellent, but the second when I complained why my car was still not rectified could not give a hoot! In fact the belligerent attitude of the lady dealing with update was very dismissive. Someone employed by a top brand to help was totally unhelpful. Anyway the issue here is my car has been with Audi for over 4 weeks now and there is no end in sight, I feel sorry for the dealer as this is a AUDI UK problem and I hear that a bad batch of batteries might be the reason. So think on when you walk into the showroom and they are wow-ing you they are only as good as the time when they have to sort out a problem. I suppose the other side of this issue is that its made me look at another brand and I will test driving their car tomorrow and Audi will probably lose me and those I come into contact with...what a shame.

My wife and I are still reeling from just being told that our six year old Audi A4 1.8 turbo with 45,000km on the clock requires AUD7000 (about USD6500) spent on it. That comprises $2k for a 60,000km service, $2k for front and rear brakes and rest for rectifying a discovered problem with the engine cooling system. Should we be shocked or not? Until now we regarded it as an excellent vehicle and good service from the Audi dealer

Audi offers not a high variety but enough that you can find a good fit. From racy sporty to family safety, they have excellent selections. Safety and performance are both taken into consideration. From mild to wild Audi has many options to please you or if luxury is your cup of tea you can treat yourself like royalty in one of its highly appointed top of line upgrades. The four interlocking rings that make up its logo make it very easy to distinguish its an Audi at a glance. The world famous Quattro drive is hard to ignore. From the two seater Audi TT to the roomy A8 if you need the space Audi can meet your needs. Leg room and head room are quite adequate as well as storage.

I had an accident and I thank God everyday I was driving an Audi. I totaled one Audi and had no idea. I was still driving it for 5 days before I knew something was seriously wrong. Any other car I would have been dead. Im on my third one and wont switch.

Ive had nothing but problems with my Audi S6 since I bought it. Dealer just replaced 2 leaking high-pressure fuel pumps and 5 fuel injectors a couple weeks ago. I was driving home after I got it back and smelt gas but didnt really think much of it at the time and thought it may have been something I was driving past. The next morning when I was letting the car warm up and getting my kids ready for school, I noticed the gas smell again and saw the car spewing gas from the engine. Car was towed to the dealer and they said it was a fuel injector failure. Called Audi of America and they basically said sorry for your issues, but just deal with them; we dont care about you or your kids, in short. This car is unsafe and Id just like to warn everyone of this failure and the way AUDI responds to the problems. The car was running with no warning that fuel was spewing from the engine! Hows that for engineering? If only someone drove by and threw a cigarette butt, or I drove the car and the leaking gas ignited. This is now 2 fuels leaks; one right after the dealer fixed the other. Oh, let me also mention that the AUDI dealer had my car for 4-months to fix the first fuel leak! They were arguing with me that it was a bad battery in the car. It was only after some techs were sent in from another AUDI dealer that they discovered the fuel issues.

Audi has build the Q7 2007 with the wrong gaskets around the moon roof. If you check the blogs they admit it but wont pay for the damage. It drains into the SUV and burns out the electric system. Gone are your MMI etc. It starts shorting your radio, tail light bulbs, and can burn out your battery. You will also lose your total dash. They want you to pay at least 1/2 so they have no cost. This should be a worldwide recall. What will happen when your electric goes out while driving. If you are starting to replace tail light bulbs. Its just the beginning. You can also see water marks on the front floor. Join in the fight for what is fair.

I love Audi the car, but Audi financial services is an absolute nightmare. I lease an Audi A4 in 2011. I leased a car from Audi in 2011 and promptly returned the car in outstanding condition a few days before the end of the lease. About a week before returning the car, some vandalism was done on a fender. I put a claim in with my insurance company and the car was completely detailed not on for the fender but bumper etc. It looked almost in showroom condition. BTW I live in Manhattan. The lease also allowed me to have 30,000 miles on the car. When I returned the car, it only had a little over 14,000 miles on it. If I still needed a car, I would have bought it. I even asked friends if they may be interested in buying it from me if I bought it. It was that much of a deal. Audi employs a vendor named SGS to do car inspections.The inspector spent over an hour inspecting every inch of the car. At times he actually pulled out a magnifying glass! I have leased many cars and have never had an inspector like this. I was outraged when he listed tiny scratches, a tiny ding on the side door and a hairline crack in the rear tail light. He gave me an estimate of what I need to pay for Excess wear and tear. I kept asking him do define excess wear and tear. He showed me a tiny scratch on the hood that exceeded 2/3 of an inch or something like that. I kept saying that the tiny scratch is far from excess wear and tear. Finally I just grabbed his write and decided to call Audi myself. About two months later, Audi called me asking for proof that I turned in my car. I asked her why they dont just get the information from Audi Manhattan where I returned the car. She said that Audi Manhattan is difficult to communicate with and it was easier to just get the information from me. I run a small business and do not have time to do someone elses job. I explained that Audi Financials internal problems are not my problem, but if I find the document I will send it to them. About a month later, sure enough, I found the document, made a copy and sent it to Audi Financial. I then get a bill 5 months later from Audi Financial for over $1,000. There were excess wear and tear charges AND they claimed I turned in the car 20 days late. (I turned the car in early.) So the fighting with Audi financial will continue. There are a lot of hot cars out there. You dont need Audi. I have leased from Lexus and Toyota. I had no wear and tear charges with them and never had the car put through the body shop a week before returning it! DONT LEASE FROM AUDI!!

My Audi ownership experience was pretty frustrating and ultimately a big disappointment. I bought a 2012 A6 from the Audi Exchange in Highland Park, IL. The vehicle supposedly had undergone a thorough 300+ point dealer inspection process; one so exhaustive that no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process. Wow, sounded impressive.So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawed and said they didnt think the work looked *too* bad. Bottomline: they said you bought a used car and that was it.I contacted Audi of America figuring they would intervene. But, to my surprise, all they did was send me a canned thanks for sharing your concerns response and I never heard from them again. So much for the pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world. I keep getting marketing mail from Audi encouraging me to come by and check out new models. Uh, no thanks. I would rather walk than buy another Audi.

Bad vibration in new 2015 A8-L. The dealer who couldnt fix the car convinced the area service manager that the car was within specs and only changed the tires as a customer courtesy. I came out of a car that was practically identical and know the car well. My last vehicle was an 2011 Audi A8-L.

I purchased a 2007 Audi A4 2.0 Turbo in May of this year with 40k miles on it. Vet checked clean. The oil light has come on several times, I had it checked by Audi and was told The car is within spec to burn 1 qt per 1,000 miles”. I replaced the battery and now fighting with the tail light.

I drive private for 10 years a Audi a4, now I will build a stretch Limousine from the Audi a4. Course it is one of the best cars I ever had... So I hope I can find a Limousine builder who can a a4 into a 8+1 persons Limousine for the European market.

My cars appearance is very nice. I got the color that I specified. The dash in my car looks more like black wood. It has a built in CD player, GPS navigation system and digital display. Its so cool and easy to read for mileage and gas. I had pin stripping put on mine. I also got the digital panel and voice activated GPS which I love as Im bad at directions. Its so helpful. You can also add a DVD player inside or internet. Size wise, I wanted more roomy model because I have long legs. My Audi can fit 3 in the front, but that is a little cramped for space and does not leave much legroom. But you can easily fit 3 in the back seat with lots of leg room, and still ride comfortably in the back.

The models that Audi sells are good for driving and make everyone happy especially me. Anyone who needs a car should buy it. I love my car and it is the best ever. It is so fun to drive. I think I would never ever want to give it up for anything at all. The appearance of this car is very good. It has just enough roundness that anyone would like but has enough electronics inside the car that anyone who is technological will love it. You can have any kind of upgrades you want. If you want wifi in your car you can have it. If you want fancy tires you can have it. Heated seats yep thats featured too. Its really the Shangri-La of car dealers. The capacity is good. You can put as many people in your car that you can safely fit. The back seats fold down so you can put bigger items in your car. There is plenty of leg room and room for all your items.

Ive had a rather raw deal with my Q7. After changing three different batteries and having the last one coded by the tech, guess what? Flat out just after one week. My C class on the other hand is very reliable. I can confidently travel for 2 weeks or more without starting the car, and equally use the stereo without any fear of running down the battery. I love the smooth ride and swag of the Audi but its issues are killing me.

I bought my dream car, a 2014 A7 TDI, at the beginning of the year. With 8500 Miles, it stalled in the middle of the road, and would not restart. My first concern was that maybe my husband put in unleaded gas instead of diesel. After calling the Audi Roadside Assistance (which I will never use again) and waiting for 2 hours for a tow truck, my car was finally taken to the dealership. They do not know what is wrong - it wasnt the gas. I am so frustrated. They need to keep my car for a week to diagnose, and longer if necessary. I do not want my car back. I have lost my passion for my car and brand Audi.

Audi A4 Quattro 2009 - I just bought my car 4 months ago and it has 60,000 miles on it. I noticed excessive oil consumption problems. Just had the oil change 1 month ago, have driven it 000 miles and have added 1 quart of oil. Took it in to the Audi dealership in Boise, ID and they have suggested a new crankcase pressure regulating valve and a software update, which will cost me $250 if I fix it. If the dealership fixes $500 in just labor costs alone. This is first step to the problem. If this doesnt solve the problem, then I have to get the cylinders replaced, which they estimate a $5,000 repair. This car is a joke! I will never buy another Audi again, and hopefully, the company will realize the issues and fix the problems. How can you pay $40,000 for a car and the engine goes out at 60,000 miles. Sticking with a Lexus for sure!

Before taking possession I told the salesman (not mine-he was not in the day of pick up) that the interior wood was wrong. I had proof that a change order had gone through but was told I had to take the vehicle which I had been quite excited about. The Manager was also out so I contacted the dealership the next day. To no avail. I got in touch with Audi in Michigan where they have a special unit Called Flagship since my car the A8L is considered Audis Flagship vehicle. I sent them all the information including a copy of the verified change order. I wanted them to change the wood or vehicle. I got nothing and what should have been an exciting purchase and experience has caused me to regret going Audi.

Car engine stopped at 65 miles an hour on freeway. Lost all power & steering. Could have been killed. From what I hear other Audi owners have experienced same episode. Dont buy an Audi if you are concerned with your safety!!!

We were experiencing a strange resistance when steering the car. Turns out the dealer found that the steering column was corroding - only 30K miles on the car! When we asked why, they said theyd had 3 similar issues and said it was due to new liquid calcium road salt being used. If this happened to us, it is likely happening to all Audis of a similar vintage! Even though out of warranty the dealer picked up the $450 cost of the part - we paid labor. There is something very fishy going on. I think they have a problem and are trying to keep it quiet, but if your steering column breaks youll lose control. Beware!

2015 Audi A4 brakes are an embarrassment. Brakes squeak when cold or wet, not a little but enough to turn heads at stop signs and in parking garages. The dealers recommendation was to drive down the freeway at 65 or 70 mph and stomp on them engage the ABS. Great, safe advice - thanks Audi. Im glad to see that Audi has known about the issue dating back to (at least) 2012 from owner experience blogs - but pay their customers the same lip service in 2016 as they did four years ago were aware and were working on a solution. So much for Truth in Engineering.

My front passenger side headlight fogged up when my purchased new 2013 A5 after 1 year. When I took the car in to the Audi dealer in Oneonta, New York, the service manager told me that Audi was aware of this problem but it was harmless and nothing needed to be done because there was no call back on that problem. AS SOON AS THE VEHICLE HIT 50K MILES, THE LOW BEAM HEADLIGHT BURNED OUT! I was pulled over by the police AND Audi in West Palm Beach Florida wants $335 to fix it. I notified corporate and they want to pay $100 goodwill towards the bill. I AM GOING TO TELL THEM TO KEEP THE MONEY AND sell the car and buy a BMW. The worst customer service of any company that I have ever dealt with!

My 2012 Audi a7 has been in 5 times since February to repair the air conditioning which has been blowing hot air. Audi has still not been able to fix the problem and refuses to replace the system. Their excuse is they need to find exactly which part is failing. They have fixed a leak - twice and repaired the pressure switch - twice... Nothing has corrected the problem and they still refuse to replace the system. The car is still under the original manufacturer guarantee. Audi just blows hot air!

This is an Australian review of a sale conducted in Australia and this matter is due to be hear at a tribunal hearing later this month, but thought I would share my experience as l am sure, well l am certain it happens by default to many others. Purchased the 2013 Q5, fully optioned for around $90K AUD, as a tempter to buy from this dealer, they gave me the Audi Corporate Package - (3 years free service and invitations to corporate events, race days, family days etc.). Noticed in the first 3 months when I went out on long drives, the Sat Nav was giving out inaccurate road directions, wrong time estimates for arrival, in some cases up to 2 - 3 hours difference. On a highway that a bypass built some 4 years ago, when I was on that bypass, it didn’t exist on my maps, according to the Sat Nav on was driving on farmland, but clearly I wasn’t - it was obvious the Sat Nav had software that was many years old.When I went to book my first service - I was told that the first service was going to cost me $1000 (this was some 9 months after I purchased the car), I said NO I get free servicing for 3 years, he said NO, I can’t see anything, so you have to pay, so I showed him my Audi corporate card and then he says, oh yes okay, it’s free. I tell him that the Sat Nav needs an upgrade because it’s so old - he says, that will cost $800 - I tell him the car is brand new when I purchased it - in fact it wasn’t even on the lot, l was waiting for it to arrive from Germany, that’s how new the car was - he said, it’s a spare part and so you have to pay $800.I speak to the sales guy who sold me the car - he sympathizes, says he will see what he can do, but invariably the expectation is the consumer needs to pay - I never hear back from him. I call the General Manager of the dealer and he bluntly states, it’s a part you have to pay for it - that they sold the car as is from the manufacturer. So I call Audi Australia and they say it has nothing to do with them, that the sale was between myself and the dealer and I have to take it back there.I call Australian consumer affairs, they send out an officer and he negotiates a compromise that I pay 50% of the retail price of the upgrade - I refuse. Matter is before a tribunal hearing later this month. I call Audi Australia and say in 11 months, I have never been invited to any Audi event, any family day, race day, corporate function, yet it was part of the purchase price of the car and influenced where the car was purchased from. Audi Australia calls back - oh yes we see we didn’t do that, well we will make you a priority for the next event.To this day, priority has not equated to definite, nor have I been told what event, or when it’s at - nor by virtue of the fact that I hold a valid corporate Audi pack, that I should be invited to attend that event anyway so nothing was been offer to compensation the last 11 months - so now the hearing will be on 2 counts. I am told by Audi, that Audi upgrade their software on the Sat Nav every 4 years and I purchased my car on the 24th of December 2013, and the global upgrade happened on the 14th of Jan 2014, so it was just bad luck for me.One of the many claims is that a product was sold that was not fit for purpose and the selling a car as is, doesn’t apply to a new car, it needs to be fit for purpose and the reasonable intention of purpose. I would never of thought a company like Audi would conduct itself in the manner above, I am quite appalled and hence the litigation - this issues themselves aren’t big issues, but the conduct of both the dealer and the corporate company are appalling and rely on the fact that over here, people may think it’s too expensive or not worth the time to take them on - well game on Audi! Having said that, the Q5 is a fantastic car, one of the best I have ever had, but will never buy another one again!

I was call 4 time today (each time one hour hold) but nobody answer the phone, even I try to do something online but still it wasnt helpful information on it, so try again because you dont have any other choice.

We all know the Takata airbag recall is huge. But some manufacturers are getting it right, and some are not. AUDI IS NOT. They have limited cars affected by the recall compared to other manufacturers, but my car (2012 Q5) is affected. I called Audi several times and they are not offering any option to pay for a rental car or loaner call. I called the dealer too, but they wont do anything unless Audi pays. Audi told me to call the dealer and then the dealer told me to call Audi. I was just bounced around and around with no answers. My husband owns an Acura and the local dealer paid for his rental car for 2 months while he waited for the replacement part (which came this week). Audi is doing nothing, which I find unacceptable. They want the consumer to be stuck with the risk, which I also find unacceptable. All Audi car owners in this situation should put pressure on Audi to take the approach Acura/Honda is taking (and maybe other manufacturers, I am not sure who else). Based on the experience Ive had, I would never buy another Audi.

Audi offered a decent amount of models to offer the buyer a variety of cars to choose from. It was nice to see different kinds of cars that fit my needs and having the possibility to choose the best fit. They offer an amazing array of features for your new bought car. Additionally, the cars all look great, modern, and sleek. From what I saw their personalization options looked very promising if I ever need to use it in the future. My Audi has 5 seats and that exactly what fits my needs. The other Audi cars that I reviewed before deciding to purchase my current car had different passenger capacities ranging from high to low, just what fits each customers needs. I would definitely recommend Audi cars to my friends and family.

Audi offers a variety of models. My favorite is the A4. Its a nice size sedan that is fully loaded. I am a small woman and Im able to handle this car perfectly. It has leather and heated seats, sunroof, navigation, and nice size trunk. Its roomy too! It sits five comfortably, and luggage can fit nicely in the back seats. Its nice to drive and absolutely worth every single penny. The resale value is amazing as well. I am really satisfied with the factory version of this car. Id love to change nothing about it. Its just perfect. I love this car and would recommend this over and over again.

Bought an A8 and it is a very nice and well appointed car. It handles and looks great. Its high-end but not as expensive as true luxury vehicles are. I usually drive either by myself or with one passenger, but theres plenty of room for driver plus four others to sit comfortably without feeling cramped. However, in recent months Ive been disappointed to find out about the mpg/emissions lies.

9 days ago, my engine warning lights came on, and the car had ZERO pep, could not go over 30 mph-drove the 6 miles to my home. Parked it and had AAA flatbed it to the Audi Dealership. My car, a 2008, A4-learned that the 2005-2007 had camshaft defects/recalls but the 2008 models were fixed. The tech crew at my dealership are top shelf, wonderful guys, and professionals. They say this is the first 2008 with this issue-problem. I need a new engine now, and at 160,000 miles, Im way past any warranty. And given that 2008 did not get this recall, I am in a bind. I have contacted Audi USA to see if they can help me or work with me. Ideally, Id like them to help me with a new engine, cost, labor, etc. I am awaiting their response, but I think they are looking at the potential of giving me a discount, should I opt to buy a new Audi 2015 - and at this point, I am not overly happy with the manufacturer.

The Audi is very luxurious and good gas mileage. Theres a lot of space with a lot of speed too. It is safe and durable. It is stylish and I love that it is updated with the best features. It has leather seats that are very comfortable and are easy to adjust. It offers great technology with built-in GPS with everything you need and satellite radio. It makes your drive a lot smoother. It offers star for emergency too and works great. The car has plenty of room for passengers and the back also has a lot of space for being a sports car.

We purchased a very clean, well maintained, used Audi A4 3.0 CVT with only 26,000 miles on it from a Range Rover/Audi dealer for our daughter as she went off to college in 2010. We had planned this car, being German built with Innovation through Technology to last her until she graduated and was able to get her first job. The Audi was serviced on a regular basis, then at 42,000 miles the transmission started acting up. After numerous trips to dealer and mechanics, the news was the transmission was shot and it would take $8,500 to repair/replace. The Audi at 48,000 miles is now a parked. A worthless hulk of nuts & bolts. After countless calls with Audi America, polite lip service with no results. We were extremely disappointed to find that Audi America simply does not stand behind their brand.Upon further research, discovered there was a class action suit to a poor design on the CVT Automatic Transmission, which accused Audi of concealing problems from consumers. Audi denied allegations but agreed to reimburse some customers...mmm. An indirect admission? We unfortunately discovered this settlement too late in the process as a result of no communication or proactive involvement by Audi. We have no recourse on our initial investment which equaled to 1/2 years of college tuition. Although my daughter did enjoy her 3 1/2 years driving an Audi at college, the reliability and disappointment by Audi America not supporting their Audi brand will forever taint all of us. Audi will be viewed as the inferior German car that cant be trusted.Closing note: Daughter is about to graduate college and she is considering her purchase on a new car when she starts her job. Her final will not include Audi, but a more respective brand this time around; BMW, Mercedes Benz, Mini, Lexus? We, our friends and anyone else we come across who may be interested in an Audi, will certainly hear the story of our college student deceived by Audis Truth in Engineering. No such thing!

I did 45000 miles service at Audi Denver. I pre-paid next service that comes at 55000. Everything was nice until then because they were getting money. Nobody told me that there is validity for Audi care and now when I went there to get the service done they told me that it is expired, nothing can be done and the money that I paid is gone. I contacted Audi America and no one is helpful. They are least bothered about their customers issue (especially when the money is paid to them). There is no escalation process. Nobody cares. Highly unsatisfied. Dont know how much this forum will be useful but want to make other aware of this bad experience that I had with them.

After having my rear passenger door repaired about a month ago, I find that now the front passenger door does not electronically lock on my 2009 A4 3.2. I regret buying an Audi, it is my last Audi, maybe last German car.

Bought a 2009 Audi S8 from Vin Devers Audi In Sylvania, OH. The service department had just completed the requires 55,000 mile service. I received the vehicle and had it scan 2 days after by my local mechanic. He found the car to have low voltage to the TB and other areas, as well as the vehicle running lean. The vehicle was accompany by a 30 day 1000 mile warranty for engine, trans and some other areas. Within 2 weeks I got a check engine light and the EPC light came on and the car will not drive above 40 MPH. Took the vehicle to my local dealer and they found wiring then was repair when the vehicle had only 10,000 miles and paid for by Audi Corp. Spoke to the Sales MGR and SVR MGR and was told there is nothing they could do. I opened a case with Audi corp and was told the same thing even though they paid for the original repair. I now have to pay to repair poor workmanship by Audi trained techs for faulty work. I will never buy another Audi and hoping everyone else will boycott their product.

Audi is a luxury car manufacturer that offers a huge selection of vehicles such as sedans, coupes, convertibles, SUVs, crossovers, and wagons at a affordable price. The appearance of Audi vehicles are really unique and very luxurious. Some features include sport mode, push to start technology, leather interior and even off road mode. You can choose between various colors and you have a large options for upgrades. You can upgrade your car with tinted windows, change wheels, change the interior. Passenger capacity depends on what model of car you purchase. My Audi doesnt really have much room so maybe 3 people can fit in it since the back of the car is really small.

I must say that the Audi Q5 is a car that you feel healthy, although the German car is equipped with lots of electronic devices but rarely car seizures”. After 4 years of use, I still see the vehicle smoothness and quality as when they were new. Crisp exterior, handsome much thanks, partly angled grille at large. Generally very satisfied.

I purchased my first Audi A6 in May of 2018. It was a brand new 2018. I noticed two bubbles protruding from the right rear door and paint peeling beneath it along the internal surface structure. I called Audi and sent numerous pictures. I told them to take the car back and that I wanted a replacement. They refused to give me another car after it was determined that it was indeed a manufacturers defect. I was given two choices by them, to sue or get it fixed. I did not have the money to get an attorney so I was forced to fix a new car that was sold to me with defects. I will never again buy another Audi. Audi USA is horrible! The customer advocates are a joke. This is the worst experience I have ever had with buying a new car. Audi does not believe in Customer satisfaction.

Bought my first Audi 3 weeks ago. First day I couldn’t log in to access my car. I called customer service and email them numerous times and no one has been able to fix or provide status. Audi has the worst customer service in the world, DO NOT BUY an Audi.

Car has 20k miles. It has had key fob unrecognized, have to walk away, come back, it works. Ive had engine shut off on highway due to overheating (thank God I was next to the shoulder lane). My check brake light indicator comes, lights up on the dash, brake lights however work fine. Dealer so far has added antifreeze (it wasnt low to begin with - just above min) cant find problem with light, would have to tear car down. Then I was rear ended at stop light, 8k in repair done by Audi, car now vibrates. Took it to sunny side Audi bodyshop, they sent me to Sunnyside Audi dealer in middleburg OH, (place of purchase/service) and they try to sell me tires and balance after saying nothing wrong with car alignment. Cant guarantee me that it will fix the problem. I did NOT have a vibration problem before being rear ended.I called Audi America, they sent me back to dealer to try to work something out. My tires have PLENTY of tread left as I used winter tires for at least 8k miles of the 20k. Just a horrible experience with the car, with the service, with the repair work of Audi manufacturing, sunny side Audi service, sunny side Audi collision center. Ive owned Honda, Toyota, Ford and Acura, not had any problems. Acura replaced a 600.00 part under warranty. It failed 2 years later after extended warranty expired and they fixed it again, free of charge under good faith. Audi should learn from this. Im going back to Acura. Im not unreasonable. I offered to pay for tires if indeed it takes care of problem. If it doesnt they should. As I said it 100% did not shake/vibrate before accident. The other electrical issues I just deal with until lease end.

After owning Mercedes for 30 years, I bought an Audi in 2012. Big mistake. As much as I enjoyed my TDI, it was not possible buy another; Audi keeps changing their design for the worse; and my experience with the sales staff at two dealerships was enough to make me realize they do not care about customer loyalty. All they want to do is move existing inventory as fast as possible.

This brand offers a whole assortment of different models. Absolutely everyone needs to purchase one. These cars have very distinct and beautiful features, new models include touch screens and awesome radio, beautiful leather seats, and the engine is wonderful. The car is beautiful on the outside too. There are lots of different upgrades and personalization. Some of the upgrades would include a touch screen, an awesome radio system, upgrade to leather seats and touch screen radio system, upgrades the engine. Also the passenger capacity is awesome, for a sporty car, this thing is just so great. You can fit you and your neighbors family in this thing. You would think that there would not be too much room because of the sportiness but there sure is.

I own an Audi A4 Quattro that with less than 60.000 miles started with a metallic sound from the front wheels, it turned out that the bearings had to be replaced... I had a extended warranty which Audi refused to honor. It is very disturbing that a company that is so proud of their 4-wheel drive would have such premature problems with their wheel bearings. To add insult to injury, the dealer had not updated the history of the car with the repairs done, the brand said there must have been internet problems. To me, it seems like a deliberate effort to hide problems that may affect other owner, which is the reason I am posting this complaint to ConsumerAffairs.

I really liked this car until something bad happened. One of the nice features of the Q7, or most any other high end SUV is the ground radar which helps you park and warns you of objects in the road. This is especially important in a large SUV where you have limited visibility. But this feature did not work on my new 2017 Audi Q7. While parking, I ran over an object that sliced open the oil pan. It looked like someone had taken a knife to a cheap aluminum beer can. I thought how could an SUV have such a cheaply made oil pan? I know one doesnt take a Q7 off-roading every day, but youd think you could do it every once in a while, no?Then more bad news when the Audi shop told me that I had to also replace the oil pump. I was stunned by this as the oil pump is up high and wasnt touched at all in this incident. I have asked and still do not have an adequate response from anyone at Audi. Does one have to replace the oil pump anytime the pan is removed?Next problem was that as I had no idea the oil pan was sliced open, I drove less than a mile back home without any oil in the engine. At first there was the typical light on the dashboard indicating that I should replace the oil. I thought that was strange with a new car but I was almost home so I continued. Then just when I was turning the last corner a larger warning came on to say that I should shut the car off as it was out of oil. Which I did seconds later. But now I am concerned that the motor is damaged and the warranty violated.Anyhow, now I have to pay a couple thousand bucks to get my new Q7 back on the road, not to mention my concern over the health of the engine in the future. I think I should junk the car, but I paid an awful lot of money for it. This whole thing is partially my fault for running over the object, but I really think that Audi oversold the intelligence and robustness of their new Q7.

My purchase day was overshadowed by joy of buying a car, failing to see that Audi was not about the purchaser nor providing all 10s service. What has really maddened me today is I get a call I am thinking is a survey of my recent servicing, only to get hung up on, unable to express my concerns due to lack of professional communication. I thought I was saying yes to the rep saying all my information correctly. But after being hung up on, it left me wondering what was the call about. Not even a goodbye, thank you. Audi wants buyers to think they are for satisfaction but they only do things that is necessary just to say they have done it because they dont care if they have met the goal or provided customer satisfaction. I have been battling with them ever since my purchase but my concerns are not what they care to hear. I had to have a second delivery in which even direct, specified, unsatisfactory issues were not even addressed that I had pointed out in a written response. I wish I would have took my business elsewhere. Sometimes I wonder the true value of the whole deal.I wish there was another rep I could make a formal complaint to but I am going to keep long for that. It almost seems as if a $60,000 price means nothing to the dealer about committing to satisfaction. I have had a repair done and the console piece pop right off the next day, which clearly was not attached properly, only to have the same issue serviced again in less than 2 months. I see why people buy BMW and Mercedes. The service is better, the agreement is firm, and you are not judged. They make it known to please give us all 10s on the survey at Greensboro Audi but they are less than 6. I like my car but the way I feel about how they treat me, sometimes I just want to sell it back just to rid myself of the association with Audi.

Audi q3 is very good. But, some technology features missing. It drove well and the turn radius and acceleration was excellent on the vehicle. The Audi is built to last mileage-wise with less issues than the other car brands. I like its performance of drive and quality of build/Longevity. The outside look of the vehicle and how it drove over railroad tracks and potholes was significantly different than the other cars I test drove. However, there is no back-up camera, no navigation, media went in and out. For the price you pay for the car, you would think these items come standard as they do in less prestigious brands such as Honda, Ford, and Chevy.

Purchased a Q7 and is still under warranty and it has an exhaust leak and Audi claims its not covered under the factory warranty. This is a new car still under warranty and they wont cover it. Buyer Beware. Dont buy an Audi and expect warranty work to be covered.

@audiofficial @Audi @vw @etron_audi @bbb_north_america @bbcnews @newyorkermag @nytimes @washingtonpost The worst car company that exists, I have dealt with many higher end companies that have dignity, accountability & responsibility. My mom could have died at Audi’s hands, to this day they keep saying we need to pay for a diagnostics test for them to even consider trying to figure out why the engine started to go around 30k miles, we have had to put oil in the car weekly to date and the most serious debacle: the gas tank imploded in the back seat because of where it’s located the entire back area of the car became gas soaked slowly. Audi could have cared less and we had to pay for it, the mechanic who worked on it used to work for Audi...He said if anyone would have been near this car with a cigarette/match it would have exploded. Deplorable humans and company, #zeroaccountability for a very serious situation. I still have not heard back, only from the bots & robots that respond that WE NEED TO PAY FOR A DIAGNOSTICS TEST. Despicable company. #consumersbeware

There are so many Audi models like A3 R8 Q7 Cabriolet A5 TY SS, so many letter number variations to please the most picky buyer. The different letter number combinations each have distinct factors. I love the Roadster! It is so sporty and sleek with so many extras and small touches that make it distinct. The appearance rivals that of the most opulent cars. You can upgrade by package and any type of upgrade and personalization is available. You have the power to build your perfect car! I got mine fully loaded and was extremely happy with the package. The extras made the entire experience of owning and driving the car a most pleasant one. The car looks mid size to small but fits passengers very comfortably with tons of head and leg room. There is also plenty of storage space.

Car was purchased in Toronto in mid Oct, 2018, driven to Naples, Florida in early November and parked in a condo garage 100 yards from the Gulf of Mexico with the passenger side exposed to winds from the Gulf. In mid January a braking issue was noticed when braking at highway speeds. Audi service determined that the issue was caused by rust on the passenger side brake rotors and advised that because this was a result of outside influences the repair cost would not be covered by the warranty. Does this seem reasonable when other equivalent cars parked in the same condo location over 8 years had not encountered the same problem?

Variety is great. The vehicle has hands on compatibility and an amazing stereo system stock inside with bass functions of a custom audio input system. Music is great for me and I loved that about the Vehicle. You cant go wrong with a classy, luxurious look. The vehicle has these looks plus the modernization of newer vehicles. The capabilities within its representation actually complements the vehicles abilities very well. I literally never see small cars with a lot of room but the Audi is made for small vehicle, great gas but holds more passengers than most cars and is about equal to an SUV passenger. Upgrading is Automatic. It also works very well for the car. I personally believe that if you want your dream car and get it drive until it Falls completely apart with this vehicle you would be driving for Eternity. They need to distribute a new vehicle call Audi Eternity.

We recently purchased an Audi Q3. The car has been with us for 5 months and has a 5000+ plus on it. Suddenly, the front wheel developed bubbles. Now all wheels have alignment problem. They informed us that bubbles are due to potholes. As far as my recollection goes, there has not been any major potholes that we encountered. I am extremely unhappy with the way the car has deteriorated in standard over the past few months. I believe I am talking about premium luxury car whose features had been put to vast testing and certified of performance that has enabled them over the years to set such high price value. But if a tire alignment could change and develop bubble if the car goes through a pothole, I am seriously wondering the kind of test they have done to certify it. How could I trust this car when I travel in snow? I am extremely disappointed with the car. I had once liked Audi so much that we did not look at any other brands hoping it would be truth in engineering as promised. But now I regret my decision.

Audi car models somewhat look the same but I am okay with that and would maybe recommend it to someone. The driving is good but the verity is lacking a little bit. I do not think that there is actually a way to customize the car. I just drive it because I have to. The car is small and usually only holds about 3 people but we can all squeeze together. It is kinda nice but I wish it had more space to move around and carry people around with it. I like bigger cars but my spouse wanted this brand of car. I would probably choose a different dealer next time and get a car that is bigger.

Very long story but in summary, 2012 Audi Q5 has faulty timing chain tensioner (known issue) which causes catastrophic engine failure costing over $10,000.00 to fix. Audi dealership has been great trying to help but are obviously hindered by Audi America in assisting. Audi consumer affairs department literally chuckled when my wife was explaining the situation and said things could always be worse and would should be thankful that they are helping at all. When we requested that the case be escalated, we were told we were at the highest level already and nothing else could be done. A real shame, we have two VW/Audi cars currently and have had many in our families over the years. If this is the end all be all decision in this matter... These will certainly be the last 2 VW products we will ever own. Very disappointing... The Q5 has been my wifes favorite car and my GTI has been my favorite... Could be the end of our loyalty to the brand.

Got my 2017 Q7 in February of 2016 from Audi South Austin and took my car for issues to North Austin Audi. This was in December of 2016 and since then nothing has been done to the car to remedy the issues. Driver side seat squeaks, when reversing I hear a loud sound (which I am told from the dealership is its normal with Audi - really!! It sound like old truck.) and ash tray on the passenger doors dont close.Every time I call its hard to get an appointment which always is a minimum of 3 weeks out to 3 months. Even if I am lucky to take my car in nothing gets done except the excuses. They dont provide statuses. I have to call them to find out whether I am getting my car. I owned Acura before and I regret making this choice. I am very close to giving up this car as I am dreading the fact that it breaks down I have to deal with service nightmare. Audi sends me emails as follow up every 10 days which is not helping at all rather than stalling the inevitable.

I purchased a new A-4 and complained about the performance to the dealer several times. I was always told everything was OK. When the car had 40,000 miles and was over the time part of the express warranty (but not the mileage part) a light went on and I was told a valve in the turbo charger (that was redone and improved by Audi) needed replacement. This fixed the problem, but Audi only paid for the part not the over $300 of labor to replace the part. Given the history, they should have paid for the entire repair. They do not act like an upscale brand seeking to create a positive Audi Experience.

I purchased an Audi A4 2.0 in March 2000 (**). The car had engine oil leakage and engine oil has to be topped up every 5,000 km initially and then the situation worsened to having to top up more and more regularly until now, top up engine oil every few hundred km! It was reported that my car was not the only one having this problem. Finally in November 2011, Audi Company, Euromobil Sdn Bhd (located in Kawasan Perindustrian Temasya, Shah Alam, Selangor DE, Malaysia) contacted me and informed me that my new car would be given an overhaul service and an Audi staff would contact me on when to send in my car. When I did not hear from them after a couple of months, I called and was informed that the person-in-charge had resigned and therefore did not respond to my calls. This indicates a lack of management coordination, no customer follow-up and the inconvenience of topping up the engine oil continued.Audi Salesman, Mr. Danny, managed to arrange with customer service executive, Mr. ** to have my car sent in on 20th February 2012 to Audi for the overhaul service. I was informed that it would require two weeks to have the car overhauled. I had made arrangements to rent a car for use while my Audi was in the service center. When I arrived, unfortunately, I was informed that the overhaul could not be carried out as there were too many cars being serviced and therefore could not attend to my car but I was informed it could be done the following week. Since I was there, I sent in my car anyway to have a minor body repair work and repainting and I was told that the overhaul would be carried out after that. When I went to collect two weeks later, I was informed that the overhaul was not done! Customer Service Manager, Mr. ** apologized and rescheduled the overhaul service for 26, March 2012. This time I requested Mr. ** to please arrange to provide me a car for my use when I next send my car for the scheduled overhaul. Mr. ** assured that he would try his best.On March 16, I contacted Mr. ** to check if he had managed to arrange a car for my use when my car was being overhauled and he confirmed he had made the arrangement. Therefore, it was confirmed that I could send in my car on 26, March 2012 and I expected to drive away in the car arranged by Mr. **. When I arrived, Mr. ** informed that the arranged car was not available. I was really upset as I have a business meeting at 10 am! Therefore, I had no choice but to drive away in my own car to attend the business meeting. Again, through no fault of mine, my car was not given the overhaul as arranged and assured by Audi!People buy Audi because it is reliable, stylish and comfortable. It is a pride to own an Audi and lots of pleasure to drive it. Customers have been assured of the dependable and good service, including after sales service. From what I have written, you can imagine how very upset, disappointed and frustrated I am with your distributor and their service. It has caused me lots of inconvenience, precious time and expenses in hiring a replacement car for use. I am officially lodging a complaint with your company.

There are so many different models that Audi offers, ranging from speed to performance to fuel efficiency, you are bound to find a car that fits the needs you have. The appearance and features range so greatly, it seems like they have a car for everyone, ranging from what you want it to look like to what it should be able to do. The options that they offer seem to be endless, and all the features and customization options make it seem almost limitless which is awesome. The passenger capacity of each car will range from the next model of sorts, but it can fit any needs you have really, whether it be carpooling or just for fun.

As of 2020 this car is now 8 years old with 120K kms on it. In the last four years this car has had a number of issues that I have never experienced with much cheaper vehicles I previously owned. Lets see what went wrong... Ball bearings had to be replaced last year, both rear view mirrors -drivers and passengers sides have come unglued, now the coolant is leaking and the water pump needs to be replaced. The worst of all is that the car has been eating oil like crazy - needs to be topped off every 1000kms now - apparently it is due to the issue with the pistons on multiple vehicles but Audi is doing nothing about it. German engineering hasnt proven to be all that great. Sure the car feels nice to drive and handles well but considering the upper class it is not made well. Not buying another Audi again - the amount of issues and the cost of repairs are not worth the nicer interior and nicer handling than your average Mazda or Chevy.

Audi have many models to choose from, but they always get you with the extras. Got the car I wanted, but paid more than expected. Its sleek and stylish. I always feel classy and respected when driving my Audi, whether its for travel, commute or simple pleasure. I feel comfortable and safe. Four people can fit easily in the spacious interior. Theres plenty of head and leg space. No one ever feels cramped in my Audi. They also have a lot of options for personalization but once you start adding extras, they really add up. You have to pay for luxury I suppose. But I would have liked some features to have been standard.

I have been trying to purchase 2017 Audi A3 from Audi of Smithtown since March 2020 when my lease expired. Long story short.. Salesman Brandon N, manager Matt T and a man named Maurice (he is either the owner or the general manager..he calls himself both) have done nothing but give me excuses. They blame Covid...they blame me...its everyones fault except theirs. Audi Finance is no help either. Their answer is the dealers are a separate entity. I mailed a payoff check and completed paperwork last week...the check has not been cashed. Audi Finance does not return my calls. NO ONE IS TRYING TO HELP ME COMPLETE THIS DEAL. It seems like it is a conspiracy to force me into a repossession. Someone needs to investigate this dealer and Audi Finance. They both use questionable tactics.

Audi has enough variety to make the whole family happy. Or if its just for yourself, you can find something stylish that youd enjoy on a day to day basis. Features are great and top of the line. Most up to date technology used in the vehicle. Safety features are very helpful, and the rest can keep you entertained. There are many upgradeable features you can put in the vehicle. You can customize it and make it your own. At an extra cost of course. The passenger capacity depends on how many people you plan to carry around with you. Whether your family is large or small. For mine, we can all fit comfortable and have a good time.

I had the flaps replaced twice on my 2008 Audi TT Roadster, and just yesterday, the convertible top would not close. Therefore, I am going to have to replace the flap motor again. In addition, the rear driver side light keeps going out, and just yesterday, the check engine light just came on. I love the car but handle all the problems related to the 2008 Audi TT.

Audi offers a wide variety from family cars to sports cars that my family and I can enjoy. They also offer many upgrade and personalization options. The car software can be upgraded also. I love how sleek the Audi looks and I would definitely recommend it to others since it looks so good. It is one of the most beautiful cars. The passengers all fit in the car and there is even room left over for relaxing as the car is not too small. I am happy with the car size and enjoy driving in it.

I purchased a used Audi A3 for my teenager about 2 years ago. My daughter now attends a university about 1 1/2 hr away from home. She called me one evening and told me that the engine light came on and the car had slowed down. Luckily, she was 5 minutes from her apartment and close to an auto shop. When she parked the car, all of the oil leaked out. I had to pay for a replacement engine because there was internal damage and a hole in the oil pan. There were NO warning signs before this situation and the Audi dealership had just performed a multi inspection, but found no issues. I am so happy that my daughter was not on the road! I never had these issues with Mercedes.

I took my car in to Audi for service because it was overheating so Audi changed my water pump and never told me there was a recall on it. I drove off their lot 3 different time but the last time I drove off my car turned off at the fork of the 118 and the 5 Frwy and cars were trying not to hit me from behind and when I called Audi scared out of my mind, they acted like no big thing. The next call about my car was that I need a new engine. I gave them a running car and theyre giving me a car that doesnt run.

I bought an Audi 3 in July 2010. After only a few months, I already noticed a problem with the oil. There was always a red warning light. After referring the problem to Germany, they replaced all the piston rings and engine gasket. They have also replaced the battery, and recently, the ignition switch, because the car would not start after several attempts. It was very embarrassing to have an Audi, which only over a year old, to be towed because it wont start. With all these abnormal malfunctions in a 16 month old car, it is obviously a lemon. Of course, the car dealer would not admit that it is defective. I am demanding a replacement, but they refused. I was informed that the 2-year warranty covers only parts and service, but not replacement . It is totally disappointing to have a car that claims to have high end technology, but would not start! Is there no manufacturers warranty from Audi? I no longer want to use a car that can compromise my safety!

My son-in-law and I went in to the Audi car dealers on Hawthorne Boulevard in Torrance. We went in the door, and out of the door, to the cars parked outside. We looked around, and passed a few sales persons. They never greeted us. In fact, they never said a word. Disgusted at this kind of treatment, we walked back through, and left. So much for my interest in buying a car from them.

I bought an Audi A4 2010 model. It was great at first. Then, after a week, my power window got stuck. Since then, there are a lot of problems coming from the car. Sounds came from the front right tire that even your service center could not detect, engine jerking, all four tires nearly burst as the service and maintenance did not have my car checked properly during my car service time, and a lot more. All I’m doing now is keep on spending on the maintenance. And the service center here in Glenmarie, Malaysia always makes me wait and don’t always solve the problem.What are you selling, Audi? Is it your car technology that you said is better than the rest or are you selling your parts and services? Does buying an Audi means that I have to spend more on maintaining or I don’t have to worry about anything? Now, the lock sensor does not work. Please do something, Audi, as I am getting fed up with your brand! To me, Audi did not deliver whatever they promised in their advertisement. That’s the worst lie towards consumer.

Bought a used (but looked like-new) 2004 Audi A4 1.8T. It had 82k miles on it from the previous owner of 10 years. No accidents, what could go wrong? Seemed like a diamond in the rough. Carfax said it never had major repairs done to it whatsoever. Seriously good deal right? Wrong. The dealers had left the car light on and blamed the last owner for making it a problem and having to change the battery. Dealers said theyd replace the battery before they sold it to me. Okay. Bought it, picked it up, went home. It sat there. Few days later? Dead car. Called the dealers, had them tow the car, sat in their off-the-map shop for 4 days with no communication because the mechanic was too busy and sounded annoyed the one time I tried to get in touch.It finally came home to me, only to find a scratched side mirror that wasnt there before (I have picture proof) and a check engine light. Next few days - dead again. Battery was fine, its something electrical. This is a good a time as any to mention that the car is completely automatic and locks everything. Can hardly get into the drivers side, all other doors are locked, trunk is locked, no real locks inside or key hole for truck, nope. All automatic. Huge hassle. Im getting a refund. Its more money than its worth. NEVER AGAIN.

It is safe and others should have it to not be in danger when this is a great car for almost everywhere to drive through such as off roads, some highways, streets in neighborhoods, the roads off at the stores, also the drive thrus. I would say it has a nice appearance and should be recommended for others so they can appreciate the looks of the car and how well it is for people to drive with barely any problems having to be on the car at all.The various upgrade helps it get lighter and to be more safer they add protection inside the car also which is very great for kids, children so they wont have any technical difficulties as the other fast supercars that dont really have any protection inside, within or without it. An Audi helps gets people to places like an average car. The capacity and the weight the car takes on is incredible because it still holds against heavy people such as myself and my other family members who are always entering my car to go to places wherever. For others it would helpful so there would still be a engine functioning.

Purchased Audi Q7 2017 from Farmington Dealer. Around 600 miles, I was hearing lot of noise from the passenger side wheel. Had gone to the dealer about the noise and they said since it was new and they did a visual inspection, Later this continued several occasions. Finally at 5000 miles, they asked me to go for a long drive, which I did, at 9000 miles. They said it is the problem with the tires and they need to be replaced, so had contacted the dealer and German Audi. Instead of replacing the tires they offered to replace 2 tires and rest two tires I have to pay from my pocket. I sent some emails to Audi of Germany but they fell into deaf ears. This shows their excellence in Testing and launching the vehicle. I am selling my Audi q7 as I dont have any faith in the German engineering (Audi), also suggest not waste your valuable money on imported cars and be a American. I am going to file a case against Audi in Small claims court too.

I have a new 2017 Q7 Premium, 3500 miles. When pulling away from a stop sign or stop light, the engine pauses from time to time. So much so, that once in a while, it can be a safety hazard with oncoming traffic. Also, the GPS system works sometimes, and most of the time the routes are completely crazy, taking me 100s of miles out of the way of my destination. My car has been at the dealership for 5 days now, and they called yesterday to inform me that the pause is inherent to the vehicle, just get used to it! As for the GPS, corporate office knows it doesnt work, and they may or may not try and fix it?? So, this vehicle costs a pretty penny, but aint worth it. Im offering to leave it on their lot and walk away if I can have my money back??

I found the Audi Q5 to be a very attractive car compared to other models that I had reviewed. It has a lot of features that I wanted in a car and the price was within my budget. I chose the Audi because of safety ratings that it has, it rides great and it had most of the features that I wanted. The car has GPS, which comes in handy often. It has WiFi and drives smoothly to be an SUV. The SUV has lots of power and acceleration is great. I enjoy the fact that it has Bluetooth and Sirius Radio as well as heated and vented seats. However, it does not have a convenient USB port and the GPS system took some time to program. I would change the location of the cup holders. I find it awkward to drive and use my cup holder because of where its located. I also wish I had steering wheel heater and that it had the in dash readout. But overall the Audi Q5 is a great car.

My 2010 Audi Q5 3.2L has a carbon buildup problem that was covered under a 10 year, 120K mile extended warranty due to an Audi created defect. I was NEVER notified by Audi of this problem or the extended warranty. I started to get a CEL over a year ago and my local mechanic tried to resolve the problem multiple times, even replacing air flow parts but it never resolved. I paid the $180 at the Audi dealer to get a full diagnosis and they confirmed the carbon buildup problem. But they wont fix it because I confirmed this issue 2 MONTHS after the 10 year mark (and only 75K mileage) even though the problems started well before.The company has NO GOOD WILL and DOES NOT CARE ABOUT THEIR CUSTOMERS. ITS ALL ABOUT MONEY. It will cost me over $2000 to clean the carbon out -- a known defect that Audi created and now WILL NOT MAKE GOOD ON. It is obvious that they created the problem but they even tried to blame my mechanic for the problem since they dont know what the mechanic might have done to my vehicle. GOOD JOB AUDI -- PASSING THE BLAME ONTO YOUR CUSTOMERS. BUYER BEWARE. I am disgusted at their lack of consideration.

In January of 2015 I purchased a CPO 2010 A5. Within 6 months I began having serious mechanical difficulties with the car. Although to date all issues have been rectified by the service department, the sales department has been unwilling to make an acceptable deal with me to put me into another vehicle when clearly my vehicle is a lemon. The general manager has never even responded to my attempts to contact him. Since I purchased the car, it has been associated with a recall and a class action suit. It has been in for service no fewer than 6 times, and yet the dealership nor Audi Corporate is willing to work with me. This will certainly be my last dealing with Audi of Huntington, and mostly likely, the last Audi I will own.

I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using live chat and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

I have never owned an Audi product, so I decided to lease a 2017 Audi Q7 3.0 to determine if I would shift from the Benz and BMW world. The car is good, very good but I have problems with obtaining satisfactory maintenance service. My first bad experience was at Audi of Silverspring, MD where I schedule to take my car in and booked a Loaner. On getting there, I was referred to Enterprise somewhere at the back of the Audi facilities. Enterprise wasted my time and within one hour, the provided 2 cars that did not work. I called my Service Associate multiple times and left messages. I did not get him and he never replied my call. At the edge of one hour, I decided to go back to Audi. I still did not meet my Service Associate. I told them to give me my car and left in annoyance without doing the service (they have not started working on it after one hour). I took it to Audi of Bethesda, MD but was very dissatisfied with their service as well - location difficult to locate, no clear directions that the Dealership location is different from the Service Center, poor estimation of completion time, technicians handled the car roughly and carelessly. I tried reaching through the text I got but no response even though the text stated I could use it to reach my service technician - bad responsiveness.On the next one, I went back to Silverspring and planned to wait while the service was done so I would not run into issues of getting a Loaner car. I got my car back but before I drove back home, the lever used to open the Hood fell off like three times. I kept putting it back and it kept coming off. I then decided to keep it in the Glove Compartment but before that, I took a picture and sent it to the Audi Silverspring SMS text line that the Service Person uses to communicate. I explained and requested a callback. I never got one but after 2 weeks, I got a text asking if I was satisfied. I referred him to my earlier SMS with the picture but never got a response back up till now. I called to leave a message to advise I was trying to get this resolved before leaving an online feedback - no response. Great cars but very poor maintenance service department(s).

Audi is an unbelievable car with the latest technology, safety features, and truly is the ultimate driving experience. The car is a pleasure to drive and can be as leisure or as sporty as you would like. It’s a luxurious sports car with sleek and modern design.

I bought an Audi Q3 and the dealer offered me a 3 years leasing with full prepayment, conditioned to monthly account each payment prepaid. This is not happening and after talk 3 times to dealer, talk to Audi Customer Finance and AUDI USA, they send me one to another one and no solution. I need them to change the way they did the accounting, considering my debt fully paid. Instead, they should account as prepayment and deduct monthly from my debt.

I have recently learned that the terms and conditions that I agreed to are in fact not what the contract that I signed represents. I am also very upset to learn that the market value that I was guaranteed was in fact false and was grossly overstated by at least $13,000. Even more so, I am upset by the fact that after consistently being assured and led to believe that a lease contract was far better to do instead of purchasing because I was getting a much better deal, this also has now been found to be false, and that the actual purchase price of the vehicle is an estimated $7,000 to $8,000 more than what I agreed, not to mention the fees that I paid upfront that were added back into the remaining amount due.I am bothered by the fact that Ashley with Audi Financial Services stated that she would have never agreed to sign a contract like the one that I was led to sign by the misrepresentation of facts. She also stated that the amount that was calculated for my 2010 A5 was more than what the normal payment should be. In referring to my contract and the terms, she stated that she had never seen one like this before. Jim, the manager at Audi Financial Services, stated that my true intent to purchase the car instead of leasing was evident by the fact that I made a down payment of $26,124.00. He also stated that he wished that there was something that he could do, but that his hands were tied. He advised me to contact Audi USA and/or the dealership to address modifying the contract terms and purchase price based on the information that had surfaced. Since the dealership has shown that deceptive and misleading actions were conducted in order to have me agree, I contacted Audi USA.Since then, I have been working with a representative named Rob. While he is nice and very apologetic, I feel that my efforts to work in good faith are potentially one-sided. This conclusion is based on my last conversation with Rob, in which I welcomed him to please pull the recorded conversations between Ashley, Jim, and myself to verify that Audi Financial Services agreed that my contract was written to be unfair to me. He stated that he did not think that it was possible for him to. He also stated that he would try to see what, if anything, could be done to modify my contract. I advised him that since my decision to enter into a contract with Audi of Columbia was based on misleading, false, and/or undisclosed information, if I would have been made aware of the true nature, costs, and terms of the contract, I would have never agreed to sign.Based on todays fair market value, Audi USA has been paid in full, but instead, I am being informed that I, in fact, owe an estimated $23,000 more, not including interest and finance charges. I am now being placed in a situation with Audi where I am being forced up against the wall to either agree to the grossly-inflated price, or watch Audi take possession of a car that is technically paid for due to the fact that my contract ends on 06/13/13.

2013 Audi A5 Convertible - Love this car! Great service from local Audi dealer.

Hello car friends, well I am here to share my experience with Audi cars. I warn you this is not going to be a good review. My first experience with a Audi was a A-6 year of 2008. The electronic problems were non stop from windows to internal lights to the motor engine lights going bad in my car seat to my power window motor failing to my radio not shutting off which yes eventually drained my battery and left me stranded. This all happen with my car just being 3 yrs old. I can’t stress enough how unreliable Audi cars can be. There is more, my timing chain, starter also went bad all within 80,000 miles. I decided to sell the car and upgrade to a Q-5. What a huge mistake this decision was as well. My repairs on my Q-5 2013 have been even more of a headache. I noticed there are other reviews on here with other cars burning oil. Well I’m also a victim as well of the car burning oil with just 70,000 miles on the car. Thankfully it was under warranty but what a nightmare of experience. The dealership had my car for 3 weeks. The dealership is in upper saddle river NJ. This happen in the summer of 2017. Fast forward to just 2 weeks ago 03-19-2018 the car just skip timing I’ve been told the car is beyond repair and requires a new engine with just 110,000 miles that’s right a new engine. Thankfully I purchased the extended warranty. I can’t wait to get my car back. It’s going for sale immediately! Audi needs to stop worrying about the look of the car and focus on the soul of the car. I’ll never buy a Audi again!!!

I have an Audi TT Quattro. I have had problems with the instrument cluster for a while. Finally, the center window went out or shall I say, the words are broken and you cannot read them. It was off and on for a while then it went out. I had my Audi in for service. I asked the dealer and I was told there was a recall on that problem. As I search, there are many people having the same problem. My problem is that the recall is over. I didnt get a recall notice. Is there anything I can do to get the instrument cluster repaired? So far, this is the second Audi I owned and the A6 seems to be fine. Please help me.

My family has owned 6 VWs and Audis. The A4s were flawless, and the Tiguans worked well. The 2010 Q5 had mechanical and component issues and the new 2014 Q5 is getting gas mileage 10-20% below EPA sticker. Our overall mileage average is 10% below the city EPA value even though we live in the suburbs of Boston, and rarely drive into the city. I believe it is costing me $300-400 more per year in fuel. Audi says the car is operating within specification but I know what my mileage reading are. The Audi customer service people were professional when they delivered a finding I did not agree with. Otherwise the car works as promised. Have other readers had poor gas mileage???

Do not ever ever ever purchase or lease an Audi! Heres my nightmare: back in 2010 my then husband leased an Audi in my name (the joys of marriage). About one year into the lease, we separated, both of us moving to opposite ends of California. The vehicle sat at our primary NY residence for almost two years as I would have been penalized for an early turn in. The car was only used for the limited times that I would return to the east coast, probably 5000 miles in total during that time. At just over 30,000 miles the clutch died without warning. This happened on a busy two-lane highway in a dangerous spot. Audi financial blamed it on driver mishandling. I have been driving manual transmission for 30 years and this has never happened. I am clearly capable of driving a stick shift. Happily my insurance covered it but for the deductible as Audi wanted to charge $6000 to repair. Finally, several months later the anticipated turn-in date arrives. I do everything I am supposed to: have the car inspected by Audi (which of course jacked up the damages); and turn it into an Audi authorized dealer (Audi Mohegan Lake, NY). The next day I turn in the plates and take this nightmare off of my insurance policy. I thought this was the end of my Audi dealing. Wishful thinking.Five months later I get a call from Audi Credit stating that I never paid the final bill. I advised that I never received the bill. This is because, as they explained, they never sent the bill! I told them to send the bill, which was received a month later. They are now asking for $497.35 in late return fees! Conveniently the odometer statement, prepared by Mohegan Lake Audi does not have the turn in date on it. Audi decided to wait a month to pick up the car after I turned it in. I have been back and forth with Audi Financial and Mohegan Lake and have yet to be able to get proof of the date on which I turned the car into Audi. My insurance (in deadbeat exs name) shows that I turned in the plates to the DMV and took the car off the policy on 7/2 (days after I turned the car in). I cannot find my DMV receipt, cannot get an answer when I call NY DMV, and cannot get the paperwork from Geico showing that the car was removed from the policy because the policy is now in my exs name. I am beyond frustrated! F AUDI!!!!!

If youre looking to buy a European car, dont do it! Unless you dont mind problems with everything mechanical or electrical! Since purchasing my Audi A6 2.0t Premium Plus it has been nothing but problems. Right now my horn and AC dont work. Just go to a forum for the brand of car youre looking to buy and search for the specific car, you will find one problem after another! American cars cost less, last longer, require less maintenance and have better performance! I will never buy European again!

The A7 is a luxury car with room enough to be useful in terms of passengers or cargo. Its styling is unique and so beautiful that most people think my 2013 is a brand new car. The supercharged 3.0L engine has plenty of power and the Quattro AWD system cant be beat.

After reading these stories, I had to write about my experience with a new 2014 leased Audi A5. About a month after I leased the car, it began to make a loud rattling noise every time I accelerated. I brought the car in 4 times over the last 3 months to try and resolve this issue. I have had a loaner vehicle for 21 days. I have been in constant contact with Audi USA customer service (800-822-2834) regarding this so that my file stays updated. After bringing it in for the third time, I requested that they replace the vehicle. They looked into it for me, told me to test drive cars that I would be willing to take in its place only to tell me a week later that my request was denied. At that time I had just picked up the car from its 4th trip to the dealership for service. Now I am going after them through an attorney that specializes in CA lemon law. Audi customer service is DISGUSTING. I get that a man made car can have issues but its how they handle it that is the problem. Do yourself a favor and give your money to BMW.

I was only looking for a certain model, but Audi had so many choices. If you didnt know what you wanted there would be lots to choose from. The decision would not be easy. I got everything I was looking for. If I didnt like the appearance I wouldnt have bought the car. They have all the upgrades you need depending on what youre willing to spend and what you want on your car. The passenger space should be sufficient. Being as I am single, it is not too important to me now. But there is plenty of room for passengers of all sizes.

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

Is Audi building a few or more lemons and attempting to outrun their flawed automobiles with marketing dollars and by sweeping the (hopefully few) flawed machines under the rug? A search of these Audi forums disclose a number of late model A8L vehicles with similar problems and a lack of any candid acknowledgement by Audi that they intend to stand behind their product and make good on their promises and warranties.Apparently, Audi America is instead intimidating dealers, directing them to not touch the car or refusing to pay them for warranty repairs unless they buy into the deceit that is part of the game of concealing rather than admitting and resolving these recurring problems. I suspect that these problems may result from there being two classes of vehicles coming of the A8 assembly lines in Neckarsulm, Germany. The vehicles sold to Diplomats and dignitaries, limousine services, top Audi executives and engineers may receive vehicles built when the assembly line may move at one (slower) speed or the more awake shift employees, and the rest of us, well, we get a mixed collection of manufacturing oversights and defects, hopefully not too many in any one vehicle.I suspect there is also a schism between the engineers, mechanics and the bean counters as the integrity of the engineers and mechanics would almost certainly be willing to admit and resolve these nagging problems. What appears to have happened unfortunately is that the manipulator/managers have decided they can disguise the flaws, claiming as designed and suppress any information which would cause buyers to think twice before buying into a flawed brand.A specific issue here is a new vehicle purchased from Audi of Fairfield, in Connecticut last summer under the Audi European Delivery Program, delivered at the Ingolstadt, Germany factory in June, 2012 and subsequently driven around Europe and shipped to the USA and Connecticut. The vehicle was delivered in the USA in November 2012 at Fairfield, Connecticut.Repair requests have been made in Berlin, Amsterdam, Fairfield and in Vermont. As of the beginning of February 2013, Audi of America has now directed that two different Audi dealers not service or touch the car to implement any of the needed repairs. Audi of America appears to be gaming the Lemon Law system of requirements where a car has to be documented for three or four visits to the dealer to attempt repairs prior to invoking a state Lemon Law. This might also explain why several dealers in Europe had serviced the car and were requested in writing to address some of these issues, yet nothing was documented which would satisfy the lemon law requirements. Dirty pool!In summary: Seat sensor - airbag deactivation, outside mirror heat not working, tranny hard downshift when slowing, radio station refresh, cell phone loss of pairing - persistent, console rattle, door close/locks malfunction when cold, clunk (repeatable) on acceleration from stop, MMI system fails to play .wav and .flac files, interior headliner lights flicker, front suspension rattles on rough road, and intermittent seat belt warnings failure.Issues identified in detail:The front passenger seat disables airbag protection intermittently when 115-pound person is seated. It is a recurring issue since June. A mysterious knock/clunk behind the dash is evident on every acceleration from a complete stop. Probably caused by the motor mount or strut tower yet, buried deep behind the engine. It is a recurring issue since June.Since the transmission program changed in September, prior to US delivery, there is a hard downshift when slowing and when engaging reverse on a hill. It is worse than the original programming yet CT dealer and Audi America refuse to document what software version was installed at European delivery and what change was made in Connecticut after arrival in USA. It is a recurring issue since November.The central touch locking fails when weather is cold repeatedly during December and January. It is a recurring issue since November. Radio stations on MMI do not refresh when traveling from city to city, requiring changing to frequency mode selection and then dialing across the entire band to locate a station. It is a recurring issue since November.Bluetooth pairing with cell phone fails intermittently approximately 50% of the time, despite having replaced phone with an older model, for one on the Audi approved list. One cannot re-attempt pairing while driving due to safety interlock. It is a recurring issue since November despite software upgrade, which seems to be the catchall phrase without actually documenting what issues are designed to be fixed by each upgrade as is common practice in the computer, photo and network hardware industry.The MMI system fails to play .wav and .flac files despite assurances by the salesman that this functionality was part of the MMI as it was in a prior documented software versions. It makes no sense whatsoever to pay for a premium B&O sound system only to discover that the system only plays MP3 and other compressed files. Audi America staff went to the extreme to ask the salesman to search his email history for a paper trail of the (verbal) assurances and then had the salesman mysteriously forget and now denies having ever made such assurances. Dirty pool indeed.Other issues identified are: outside mirrors heating fails to melt ice or clear fog, persistent vibration / rattle in center console dashboard, interior headliner side lights flicker when set to dimmest level, front (left?) control arm(s) or strut rattles on rough road surfaces, car whoops when driving over any bump or speed bump after start - diminished after warm-up, and seat belt reminder warning sounds only work intermittently.All in all, the vehicle incorporates very impressive and even amazing design and engineering. The sad and inexcusable disappointment is the stance taken by Audi of America in their efforts to hide, disguise, deny and then frustrate repair attempts. Brad **, to be specific, is preventing this lemon from coming to the attention of CEO Keogh. This is so contrary to the fine tradition and integrity of the AUDI brand that some heads should certainly roll.[more about the numerous European Delivery Program fiasco to follow]

Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now Im told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called contamination so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws dont cover it. Next step is NY AG and small claims.

The 2018 Audi Q7 is quite possibly the best car on the road today. It is very solidly built, extremely quiet and comfortable, and handles like a sports car in highway traffic: no sway during quick lane-changes, is not prone to over-control. The 3.0 Quattro provides tremendous power despite the cars size and weight. Plus, the 18-inch wheels provide the driver a great view of traffic ahead, a big advantage when anticipating slow-downs and congestion. A pure pleasure to drive.

On March 17, 2012, I purchased a new 2012 Audi A7 from Fletcher Jones Audi in Chicago, Illinois. I live in Saint Louis Missouri. I had not seen the actual vehicle that I was purchasing because the dealership was going to ship the vehicle to me. While I was waiting on them to bring the vehicle from the garage, we completed all of the paperwork. When I finally saw the car, my husband, myself and two other people that were with us noticed all of the white spots/blotches all over the car. The car is black. The salesman assured me that by the time they shipped the car to me, they would have all of these paint issues corrected/removed. The sales contacted me on March 22 to inform me that the car was being delivered on Saturday, March 24. I asked him if all of the white spots had been removed from the car and he stated yes, that the car is in perfect condition. The truck driver delivered the vehicle to me on the morning of March 24th. Once the car was removed from the bed, both my husband and I immediately noticed that the same white spots where still all over the vehicle. We informed the driver and contacted the salesman on the spot while the truck driver was still there. The salesman, as well as his boss and the manager of the dealership all assured us that the issue would be handled and corrected and not to worry, that they would do whatever it took to get the paint problem corrected. The salesman stated that he looked the car completely over before putting it on the bed of the truck and that there were absolutely no spots on the vehicle. He said the transporter must have done something to the vehicle because it was in perfect condition when it left their dealership. For the next two weeks, my husband and I spent time calling and emailing the dealership to find out what they wanted us to do and how they were going to fix the problem. Finally, they instructed us to take the vehicle to a local Audi dealership here in Saint Louis. We made an appointment and took the vehicle to Plaza Audi. They looked at the vehicle and tried to do some minor corrections and that did not work, so they told us to bring it back another day so that they could keep it and do a completed detail and buff and try to buff the spots out. They kept my car for three days and when I picked it up, they informed me that they were not able to correct the issue and that we they would recommend we take the car to their auto body/collision center to see what they recommend. We made an appointment and took the car to Plaza Collision Center. They then completed an estimate of what the car would need to have done in order to get rid of the spots. They said that the spots were in the paint so the hood would need to be re-painted and the other areas of the car they could buff the spots out. They gave us everything in writing and told us to get with Fletcher Jones to see how they wanted to proceed. For the next month, we tried to contact Fletcher Jones and the service center guy at Plaza Audi told us that he had been trying to contact Fletcher Jones to see how they wanted to proceed. In the meantime, I went ahead and made Audi America (the parent company/owner of Audi) aware of the issue and got them involved. After Christine at Audi America made several phone calls to both dealerships and collision center, she instructed me to contact the collision center to set up a date for repair. When I contacted Ben at the collision center, he informed me that he was waiting to see how Fletcher Jones wanted to handle the payment of the repair. I waited about a week and still did not have a date for repair. Christine then contacted me back and told me that everything had been squared away and that I should take my vehicle to the Plaza Collision center on June 11, 2012. I took my vehicle in and the collision center told me that they would be done in 3-4 days. They gave me a Chrysler Caravan as a loaner vehicle. On June 14th, I contacted Plaza Collision to see if my vehicle was ready and they told me that it was not ready. Ben ** promised me that once I returned from vacation on June 23rd, my vehicle would be ready. On June 25, I contacted Ben and he told me that he did not know the status of my vehicle and that he would call me back. He never called me back. Finally on June 27th, he informed me that they had not even started on my vehicle. He told me that they had not done anything to my vehicle. I told him that I was coming to get my vehicle that same day. When I got my vehicle, my husband and I noticed that in addition to the white spots, I now have brown swirl burn marks on my hood from them using the machine and trying to buff the spots from my hood so much instead of just re-painting it. Christine contacted me to ask if my vehicle had been repaired to my satisfaction and I informed her of everything that had happened. She told me that she was going to escalate my issue to her boss because it had gotten to the point where I had been more than patient. A week later on July 5th, I was told that the collision center would not be able to repair my car until August 9th. I was told by Nick, who is the service manager at Plaza Audi, and Christine that I would bring my vehicle in and that I would be given an Audi loaner vehicle not a minivan. Audi also agreed to compensate me one notes car payment for all the time, headache, frustration, mental anguish, etc. that I had suffered during the last five months. I took my car in to the dealership this morning and was informed that they did not have any Audi loaner vehicles but they would deliver me an Audi loaner vehicle by the end of the day. At the end of the day on August 9, I am being told that they do not know when they will get an Audi loaner vehicle and that they will call me when they get one. I now have my car returned back to me and the repairs have still not been made.

A garage door crushed my rear window. The car has been in the dealers body shop for 10 weeks. I was informed that they are waiting for a part that will be shipped from Germany. The body shop told me that this happens with new model cars. Perhaps buyers should be told that this may happen to them. Meanwhile I have been renting a car for 10 weeks and have not been offered a loaner. Poor service in two counts. R **.

I have a 3 three-year-old Audi a4 with 50k kilometers. Brought car back to garage at 35k for rear suspension noise and was told problem was solved. Car was purchased new. Noise came back into rear suspension and when I brought car back it was out of warranty. I was then told I would have to pay 130 euro per hour for car to be looked at and they didnt know how many hours it would take. I was scared off after being told there was a car in for a noise and already they had clocked up 38 hours and the problem was still not solved. I will never buy one of these cars again. I have had BMW and Merc and Opal and these cars are just not up there with these other brands. My experience was I paid quality price but did not get the quality car.

This week for no apparent reason, the glass sunroof shattered while my husband was driving. There was a very loud sound and my husband nearly lost control of the vehicle. Nothing came into contact with glass and there were no nicks. It seemed to break spontaneously. The fabric insert caught most of the shattered glass thank goodness or my husband might have been injured. The Audi dealer is charging more than $800 to fix it. Our position is that there is some kind of defect, and we worry about our future safety, not to mention future expense.

The variety of the models was a great selection. They had a lot of different color models to choose from. Also, the appearance was great. I was very satisfied and I loved how it looks and the shape and color of it but they could have had different features on the car. I love all of the various upgrade and personalization options that this car had and provided and that is why I love this car and would definitely go back and purchase another one.

I leased a brand new car from Audi Queensway in Ontario in February 2015 because I thought Audis were awesome cars and naturally assumed the service levels would be too. After I purchased the car I found it to be noisy as if it was not sealed properly and took it back to Queensway. They looked at it several times and advised me that what Audis sounded like. I had a 20k Dodge that sounded much better. After a few more months, I was still unhappy and then took my Audi to Oakville on 03 September. I booked it in a week in advance and explained the problem. After a service person drove the car, he told me he suspected that the tire was causing this.After waiting the entire day, I called Audi to find out whats happening and was told that the tire needs replacing at my cost as its wear and tear. I explained to them ad nauseam that this was a new car and I reported this problem from the time I got this car. They werent interested nor helpful. They suggested I take it back to Queensway as its preowned. I then had to convince them that the car was bought brand new as they assumed its pre-owned. I also mentioned to them that I had purchased every possible warranty and insurance so that I do not have to have any issues.Audi Oakville was adamant that Queensway should sort out the issue. I explained that I bought an Audi and warranty and any dealer should be able to sort out the issue. After speaking ad nauseam to the service manager and admin person, no help was offered other than this is my fault and if I wanted the problem resolved, I should pay for a new tire. I was asked to pick up my vehicle (with the fault not rectified and bring it back another time). I explained that I needed my car for work and that I had taken the day off to get this service done. My wife took time off work and drove me to Audi to drop the car off. Now I also needed to get life to fetch my car. I was also given a lecture by the service manager about how my driving may have caused this issue. After explaining to him again its a new car, I discontinued my call due to his condescending nature. No loan car or hired vehicle was offered to me.I then called Audi head office to explain my dilemma. The first service person after listening to my issue then told me it will be sorted out the next business day. I told her I do not have a vehicle. She told me it was the end of her shift and could not help further. Apparently because she took the call, she could not get anyone else to assist. At 4 pm, she advised that she will arrange with Oakville to provide a hired car. We called back many times and this was not done. After many more calls to her, she had the audacity to hang up on my wife. She also advised no supervisors were available. After many more calls, another assistant directed us to a supervisor who was available named Sunny. Sunny was helpful and we then explained the entire story to him. HE advised that his boss is aware of the problem and at 6 pm last night advised that she will call me this morning.I called 4-5 times this morning and she did not answer. At 12:50 when I called again Audi head office was closed. Yes, now head office is closed and Audi Oakville who I called said my car is ready to pick up with the problem unresolved. I must pay 1500 Cad to have my wheel alignment checked and done and also pay for a new tire which they cannot do anytime soon. So here I am. Audi will not arrange for me to be fetched. I will take a taxi to fetch my car as my son starts school next week and I was asked to drive my car away from the dealership without a fault being repaired.I will advise my insurance company as I assume Audi will assume liability if anything happens due to the related problem. The service manager at Audi Queensway was helpful and has offered to look into the matter sometime next week. I was also advised that certain tires provided by Audi wears differently and this may be the issue. This was communicated by Audi Queensway and Audi Oakville. Imagine that a brand new car with less than 18000 km and I may have tires that wear easily.I spoke to my salesman who sold me the car and apparently I dont have much recourse in terms of returning my car. Ive owned Fords, BMWs, Volvos, VW etc. in the past and Ive never encountered such pathetic service. Never was I constantly given excuses of what cannot be done but rather how can they help me. I regret this purchase and wish I could cancel this transaction without financial consequence but assume now that my monies have been paid and my warranties are paid I am stuck with this vehicle. I will get rid of this car as soon as I can and will certainly go with another brand.

I like my Audi car because it has powerful performance whenever I drive around. Its fuel efficient. I was proud to have and own this car. I can recommend to my friends and family buying this car. Great passenger capacity and the price is just right. My husband loves to drive this car. He wants to own this car too someday.