In March 2014, I had a problem with my Audi A3 2009 plate. I took it to my local garage and they managed to get it repaired at a cost of about 2 Thousand Pounds. The problem concerned the gear box short circuiting. Three months later, Audi sent me a letter requesting to change the gear box oil to mineral oil as there is a common fault found within Audis because the original oil could cause a short circuit and burn the unit; which is what happened to my car. I requested compensation but Audi refused because I had not taken it to an Audi garage, as I didnt know that I had to. Moreover, I believe that Audi was supposed to be a very reliable car. Unfortunately, I was wrong and will never buy an Audi again.

On the 18th September 2011, I attended their showroom at Audi Centre Sydney and inspected the above vehicle.The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a loan car became available then.On the 14th November 2011, I was given a loan car but returned it the very next day because the loan car carries a hefty $3,300 accident excess, which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasnt the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the works completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was defective from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division for their determination.

Audi a5 from 2008 - 2 days before holiday on 26.04.14 the window cable mechanism breakdown, cost 225 for the part only+ labor cost 3h. On the 4th of May 2014 on our way to Venice, it was raining, a skylight take place, our central console dead (navigation, radio, media, no oil check, completely dead). Went to audi dealer in Venice, paid 80 euros to check the BUS Interface. The part need to be replace, 330 euro for the part + 120 euro labor cost, as is a UK car they need to order the part from UK. After 3 days in Venice we decide to buy a GPS for 150 euros and continue our holiday (Italian audi dealer check and top up our oil Castrol edge 5-30W ONLY SINCE the car was new 1500 km). Later on the 10th of May 2014 we arrive in a nice city call Brasov in Romania and the engine stop with no engine sign on. We call a service. They come to investigate our case and surprise they check the (ENGINE 135000 miles) timing chain and the top (plastic) tensioner. It was broken into pieces damage @ few 3000 TBC. We left the car in Romania and return to Jersey Channel islands UK by plane. The conclusion is the audi company diminish our entire holiday + 4500 into parts and labor cost. We plan to pay a visit to our insurer as we have full comprehensive insurance on the car + travel insurance, hoping they will do something for us as the car is not in the warranty anymore..... So the conclusion is what can get any WORSE than buy and drive an AUDI on a peaceful holiday .... WHERE IS THE GERMAN QUALITY????? It never been probably.

I own a 2020 Audi Q3. I bought it last July and I’ve been at the service department more than five times and tomorrow will be my 6th. I have brake issues, rotors keep getting scratched, shaking Error messages on the on the main display. They have repaired it and said that it’s all good. However less than one week later the same issue repeated. The same all over again. However this time I have transmission slip failure, driving system failure.

Purchased 2006 A4 used in March of 2007 with 8,000 miles. Two weeks after purchase, stranded, due to bad coils. The car is towed and repaired under warranty. One month later coils fail again - Im stranded again. Car is towed and repaired. After that the car is excellent mechanically for about 75,000 miles of meticulous, by the book maintenance by an outstanding independent Audi shop. Replaced plastic center console glove box latch twice. I finally improvised with velcro. Cmon Audi cheap, fragile, plastic latch on a 30K car! The Check Engine remained lit from 10,000 miles on. The dealer and Audi shop would diagnose every tune-up and oil change but the light would come back after 10 miles or so. At 60,000 control module for auto door lock and alarm failed - quoted $525.00 repair. I decide to manually lock and unlock driver door. All other doors locked properly but the alarm would not set without manually locking the driver door. 110,000 mile driver side power window actuator, $350.00. 115,000 oil sensor/plug $690.00. Next rear fuel pump located in gas tank, $800.00. Now the car is dead from camshaft failure at 135,000 miles. The dealer quote is $11,200.00. Ive driven many makes in 40 years of car ownership: GM, Honda, Acura, Lexus, BMW. None have left me stranded by the roadside. Acura, Lexus and Bimmer easily exceeded 150,000 miles. Im headed back to Acura or Lexus after I figure out how to dispose of the Audi A4 occupying a space in my garage.

Bluetooth in A5 Cabriolet 2013 unusable - I have 3,800 miles on this 2013 car and am ready to sell it. I make a lot of calls while driving. People cant hear me over the noise and tell me Im screaming at them. This is with the top up. I have been to Audi twice and been told that nothing can be done. A car over 50k deserves service and functioning equipment. When I bought the car, I was clear to the salesman that voice control was important to me. It is disabled in the Cabriolet. My husband says buy a headset. I want them to fix it.

I just finished a conversation with the Audi chat line regarding my 2011 Audi that is only hard wired for an iPhone 4 with regard to the music system. She informed me that Audi has not updated the technology to accommodate an iPhone 5. I couldnt find anything on the internet that even mentions Audi working on this. Couldnt they pull an engineer to remedy this problem or offer some way to overcome this? I will probably be making a new purchase soon, and now my car is worth less than any other Audi year because of this lack of current technology.

I have an 09 Audi S5 (115K miles) and am absolutely pissed at my owning experience. I, like all other defective FSI engines built during this time, have been experiencing major issues ALL related to carbon build-up. The car has been in the shop 5 times in the last two years because of carbon buildup related issues and has cost me thousands of dollars. Audi refuses to give me a good answer on why my car does not fall under the extended emissions warranty (that they have issued for other VINs with the same problem) and cover all costs related to carbon cleaning for up to 10 years/120K.Audi has no interest in keeping their most core customer base of S owners happy and does not care about keeping their loyalty. The bifurcation of the dealerships, Audi America, and Audi AG has made this even more of a headache. The dealership says they cant do anything until Audi tells them they can, even though they state it is the same problem in my car that is inherent in the cars they have issued an extended warranty. Audi Direct cant tell me anything technical on why my car does not fall under the extended warranty umbrella other than looking at a list of VINs and saying they cant do anything. NO ONE can give me a good explanation.It seems Audi has no interest in actually doing what is RIGHT, no matter the evidence presented to them and owners have no recourse. Its obvious Audi does not give a damn about their customer base once a car is sold. Sadly it seems most class action lawsuits with these problems also exclude S5s. This is mainly because there just werent enough sold for them to care to issue warranties or adjustments while there were many more As & Qs sold with the same problem that they HAD to do something about or risk legal action from a large group of owners. I just want an engineer to tell me how my engine issues are different than the other FSI engines with the same problems. HOW?! What will it take for Audi to DO WHAT IS RIGHT and make us S5 owners whole? ?

Yes. Hello! I purchased an Audi 5 Quattro in August. Recently, I was ready to turn my vehicle on when I was terrified by a loud banging on the glass. I screamed, thinking someone was trying to break into the car. I called Audis national line, and was told that they knew of no such incidents. I called my dealer, who said it had had a couple of like reports, but no breakage. The dealer just called back to say it would need the car through the weekend to loosen and lower the moon roof, as that was Audis international fix, and, indeed, breakage has occurred on some vehicles. I love my car, but I am very concerned, as I bought the car, specifically, to safely transport my granddaughter. Should I be assured by the fix? Will it compromise my vehicle? Where is Audis recall? I am seeking a proactive v. reactive response. Thank you!

Audi Q7 is a great family car. It had the largest and most comfortable third row and is the most spacious SUV that we found. It is sleek and great looking from the outside while the interior looks modern and has the latest technology. The interior lighting also feels very calming. As for the upgrade options, we got the technology and sports packages which included nicer wheels, better steering and everything from GPS to do radio.

There are 2 words for them... They are horrible!! I have excellent credit, paid all bills either early or on time... Never late. When it was time to return the car that only had 14,000 miles after 36 months, the charges were insane. I have leased over 12 cars (BMWs, Mercedes, Jaguars) and never had such a hard time. I am done completely with Audi. They can take their cars and do whatever they would like.

I like my Audi car because it has powerful performance whenever I drive around. Its fuel efficient. I was proud to have and own this car. I can recommend to my friends and family buying this car. Great passenger capacity and the price is just right. My husband loves to drive this car. He wants to own this car too someday.

Audi offers luxury SUV thats fun with up to date technology. Off road 4 wheel drive thats sleek, roomy, efficient, and good on gas. Its eco friendly and well made. Its also family friendly. Its sporty and has great interior and comfortable seats. Its safe and great for road trips. Best company ever.

I purchased new Bridgestone tires which were put on my car, and the next few days I went to Audi to get their computerized alignment services. I waited there for 5-6 hours after I had a 9AM appointment. Alignments only take within 1 hour. The mechanic did the alignment then took the car for a test drive and the alignment was way out of alignment. HOW. Since this was a computerized alignment. And that was after 4 hours??? So it was pulled back into the shop and worked on for 1.5 more hours. Well they produced a computer sheet off the system showing the alignment completed. Totally suspect. Well that was April 2019 and then Covid hit and the car was barely used. In all, there was only about 7200 miles put on the car in 1+ years. Local distance only. SO, after a year I made an appointment to bring in the car for a front steering issue and told them to inspect the whole car. The mechanic doing the inspection made note that the rear tires were much lower treadwear than the fronts, and should be replaced. I said, Really? That is not good as this Audi dealership did the alignment for all 4 tires. The dealers service manager made a snide comment that who is driving the car? I said my wife who is 66 years old and drives locally only. He shut up. I then took the car to another mechanic who confirmed that the tires were unevenly wearing on the rear and did so in making them uneven as a pair. Thus the mechanic at Audi did not recognize the uneven wear. (Is he a mechanic??) Idiot as I see it. So I asked Audi to replace the rear tires and fix the alignment. They balked and said the amount of time made it not their problem. But the car only had 7200 miles on it since the alignment was done, and anyone knows that the malalignment takes time to show and the 7200 miles is about correct. I have other mechanics responses to this to show just that. So I bought new tires and had Firestone do the work with the guaranteed for life alignment, which they service at any time. They also gave me their details on the probably cause of the Audi service department. The Audi service totally screwed up. They are incompetent.

Bought the new 2014 A3 s line 150bhp. Since buying the car, its been back to the dealers 8 times with a problem with the suspension. When going over speed humps, its grinding. Audi cant find the problem. Its been going on 4 month now and still the same. They have had a main man from London Audi to look at it. Said it needs some grease put in a bush???? But still same. Now theyre telling me it needs some different grease put on it and it could take another 2-3 weeks. Audi c/s been no help. Theyre saying it could be the characteristics of the car now. Ha ha, so you buy a new Audi to grind over speed humps.

Beware of purchasing an Audi. I own a 2018 Audi Q7. Unfortunately, I was hit in a collision 75 days ago. I still do not have my car back. Currently, I am waiting for replacement parts from Audi. The last estimate I received is that the parts are still at least 35 days away from being shipped. Audi continues to push back the ship date for the parts. I reached out to Audi Customer Care and received no help or solution. If you purchase an Audi be prepared to wait for 4-6 months for repairs to be completed. It may be even longer...

I brought a new Audi A4 in 2013 and it has less than 50K miles on it as of today. Last year in June, the car doesnt accelerate and starts shaking while moving. I had to get it towed to the service shop where and after 3-4 days of tests, they informed me that they would need to fix the engine which would cost anywhere from 5-8K. Given that it was out of warranty, they expected me to bear the costs. It was ridiculous to even think that a premium car like Audi runs into such issues with less than 40K miles (at that time) and that they talk about warranty. It was really shameful and after several calls and discussions, they fixed the issue. However the fear of recurrence has always stayed and I have not been confident to take it for any long drives. And I got it serviced 3-4 months ago (450$ bill) and was praying that it continues to work fine. And again yesterday the car wouldnt start. The EPC lights turn on and again I had to get the car towed to the servicing shop. They now inform me that I should first get the starter plug replaced (845$ - parts and labor) so they can diagnose further as to why the EPC light is on. I dont know what else they are going to come up with tomorrow and the mere thought scares me. So much for a premium car. The car wouldnt even last 50K miles without an issue though I have been getting it serviced on time with Audi service center only. What are my options to pursue further with the Audi care team?

Do your research before buying any Audi. It is always a headache when things go wrong, but it is unacceptable when Audi America blames loyal customers for Audis poor engine performance. While driving on a dark 2 lane highway in Vermont our Audi engine seized without warning. My college-age son waited alone for 5 hours before getting towed 40 miles to the nearest Audi service center. The following Monday Audi service shared the news that the engine had metal shavings in it, total engine failure. The car has 61,000 miles on it and had been well maintained.With service records in hand we took the case to Audi for review. Audi conducted a sloppy investigation and ultimately let us know that we were out of Warranty. Also, they pointed to a policy where they claim only Audi can service the car. When asked to produce the policy and to fact check the information in the case history, Audi stopped responding. David Weissland President of Audi America was included on all emails and was fully aware of our dilemma. He stood by the customer service resolution. Quotes for a new engine $12,000.00-$14,000.00. My son could have been killed; Audi has shown they do not care. If you have had this happen to you please file a report with NHTSA so that we can hold these criminals accountable.

I bought an Audi Q3 and the dealer offered me a 3 years leasing with full prepayment, conditioned to monthly account each payment prepaid. This is not happening and after talk 3 times to dealer, talk to Audi Customer Finance and AUDI USA, they send me one to another one and no solution. I need them to change the way they did the accounting, considering my debt fully paid. Instead, they should account as prepayment and deduct monthly from my debt.

I have always believed in the Audi brand - the prestige of a German engineered vehicle was something I aspired to drive. Two years ago, my mother bought a new 2012 Q5. This was when I set my mind to buying my own Audi. A little over a year ago, I bought my first vehicle, a used 2010 A4. I could not have been more thrilled, and always offered to drive friends and family around, just to show off my new ride. From the moment I purchased my A4, all I could think about was buying the next Gen version or even the new A3 that I ogled over at the Detroit Auto Show. Unfortunately my perspective on the quality of an Audi built vehicle has changed entirely.My complaint is with Audi, not the dealership. My car has less than 100,000 miles on it and has a MAJOR engine failure outside of recall/warranty. For a car to need a camshaft and 2 cylinders replaced at 4 years old (amounting to $5,500-$9,000 in repairs) signals a defective engine, not bad luck. The car has never missed a service appointment. The entire situation is completely ridiculous.I will never purchase or do business with Audi again. The level of interest shown in my personal well-being and overall desire to do the right thing is mind-boggling, and I have never in my life seen such apathy from a company towards a customer with a major mechanical failure outside of their control. I had planned for this to be my first Audi. After this debacle it is definitely my last.

Audi has build the Q7 2007 with the wrong gaskets around the moon roof. If you check the blogs they admit it but wont pay for the damage. It drains into the SUV and burns out the electric system. Gone are your MMI etc. It starts shorting your radio, tail light bulbs, and can burn out your battery. You will also lose your total dash. They want you to pay at least 1/2 so they have no cost. This should be a worldwide recall. What will happen when your electric goes out while driving. If you are starting to replace tail light bulbs. Its just the beginning. You can also see water marks on the front floor. Join in the fight for what is fair.

Six months after purchasing a 2007 Audi A6 with 57k miles the steering control module required replacement. The cost to fix was $2,600. Because this obviously a result of poor engineering and not a wear and tear issue I wrote a complaint to Audi directly. Their response: We are sorry to learn of your issue however the car is not under warranty (they wont acknowledge the fact that this is a common issue as seen on many Audi forums) and because you did not buy at an Audi dealership and you are not a loyal Audi customer (1st Audi and last) we will not assist with repair. The point of my writing this is that their vehicles are over engineered and repair record and costs are absurd. Oh and dont even try to bring to someone other than an Audi dealership because they cannot work on them. And the dealerships know this full well!!! I am through with the 4 rings of death as my mechanic calls them and switching back to Lexus. Dont get taken by the looks of what I think is a great looking vehicle like I did. You will be surely regret it and be shopping for a new car ASAP.

I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using live chat and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

I purchased Q7 4.2 2007 in 2006. It was one of the first 1000 made worldwide and I received complimentary maintenance service up to 50K miles. Zoltan ** at Seattle University Audi was very good. So good, we bought another car from him later. :-) I have now (2014) 86K miles on it. I have had some small issues like broken window screen on the left side and stuck screen on the right (so far I have not fixed any). Cracked and eventually separated air filter housing intake (I have used Gorilla tape for that). I have changed brake pads, spark plugs, battery, some light bulbs. All by myself. No major issues. This car is very well made and I am very happy with it. Its heavy on gas, but I already knew that when I bought it. All fluids are done on time, most of the time at Audi dealer. It burns oil, but thats nothing new. Considering mileage, I have not had any serious problems. I am going to keep driving it and see how much longer it will last. Hoping for 300K.

2015 Audi A4 brakes are an embarrassment. Brakes squeak when cold or wet, not a little but enough to turn heads at stop signs and in parking garages. The dealers recommendation was to drive down the freeway at 65 or 70 mph and stomp on them engage the ABS. Great, safe advice - thanks Audi. Im glad to see that Audi has known about the issue dating back to (at least) 2012 from owner experience blogs - but pay their customers the same lip service in 2016 as they did four years ago were aware and were working on a solution. So much for Truth in Engineering.

I am so disappointed and disgusted with my 2009 Audi A5 that I cannot even express how bad my Audi experience is so far. I should have stayed with my Mercedes Benz. I took my car to the Audi dealership to get my window fixed and they actually caused 3 more things to break on the car and now I have to pay for it when the car is under warranty?? They put a faulty motor for my window which caused a short and now my xenon headlight is not working and they want me to pay for the headlight which they caused to break. Horrible experience with Audi service. Dealerships have incompetent and badly trained mechanics and customers need to pay for that. I will make sure I will disclose on every page I can to warn customers not to buy an Audi.

This is our 4th Audi including 5000s A6, and now A4 FWD 2013. For the first 20,000 miles the car was great. Suddenly, without warning the car acted like it was turned off when you pressed on the gas pedal and then as you depressed further it was like the lights went on and the tires would spin and accelerate excessively. It happens when either my wife or I drive it and it is sporadic but puts us in extreme danger when it occurs. One time I almost hit another car and my wife was almost hit 3 times when pulling out at intersections and onto the highway. It has been to the dealer several times and they explained that it is functioning as expected. The mechanics said that almost all FWD A4s with CVT have this issue to different levels of severity and that we were lucky to have gone 20,000 miles without an issue. The dealer has been very accommodating but unless it fails or throws a code there is nothing they can do. Audi acknowledges privately there are problems with the CVT but I am guessing they dont want another recall on them. We are trying one more time before we get rid of the car and buy something other than an Audi.

The variety of its models and colors are elegant, contemporary, visually beautiful and versatile. It also has many advances in technology, ergonomic and safer. It stays at the forefront and allows me to update my equipment and accessories whenever I can with different options to meet my needs. Also, the passenger capacity is excellent. There is no discomfort and space is enough for both passengers and luggage. Everyone has their space to move and be comfortable.

New A6 Prestige purchased Dec 2019. On February 11th 2020 the new car just dies while spouse driving on Post Road in center lane with daughter in car. Car just stops and is immobile. Audi Emergency Roadside Assistance does not show up for 3 hours despite confirms two truck being sent and numerous calls for help. Car and spouse stranded in middle of dangerous road at rush hour. Fairfield Service Center engaged yet waiting on Audi Assistance service vs actually intervening to help a loyal local customer. Explanation is they are not responsible for roadside assistance? Car towed 3 plus hours after and no explanation why brand new car died. Safety was why we were loyal Audi clients for 12 years and 6 vehicles. Lack of safety is why that’s over. Questions linger on potential dangers of new A6 (reminder of sudden acceleration issues from past). The car suddenly dying if my spouse had been driving on I95 could have been much more dangerous. Post Road was dangerous enough. Disappointed and shocked after 12 years of loyalty to Audi cars and Fairfield Audi.

This week for no apparent reason, the glass sunroof shattered while my husband was driving. There was a very loud sound and my husband nearly lost control of the vehicle. Nothing came into contact with glass and there were no nicks. It seemed to break spontaneously. The fabric insert caught most of the shattered glass thank goodness or my husband might have been injured. The Audi dealer is charging more than $800 to fix it. Our position is that there is some kind of defect, and we worry about our future safety, not to mention future expense.

My 2010 A4 consumed oil from the moment I bought it used at 63,000 miles. It used 1 qt every 1000 miles and according to Audi thats normal. Using their math and Mobil 1 I would never have to change oil as I would have added 10 qts before it was time to change the original 5 qts in the pan. Audi said they fixed the car before I bought it but will not release the service records from the servicing dealer in Florida or from Audi of America. How can you comply with Class Action Settlement if you cant have access to the records. What are they hiding? Never mind, the car broke an engine valve at 101,000 miles, just after my extended warranty expired. Been round and round with Audi Customer No-Care, the Audi Customer Experience they call it. More like a nightmare. After providing all my mileage logs and records, service records and all the receipts from the auto stores from adding oil they say it is with Customer Retention and Resolution. I have filed complaints with several state attorneys general, the EPA and safercar.gov. Next will be letters to the Wall Street Journal, Car & Driver, Road & Track and Consumer Reports. We have to stand up to their arrogance and disregard for US Laws and our rights as owners and consumers. I cant afford a $7,000 repair and still make payments on a car I cant drive.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

The transition to myAudi has been poorly managed in general. myAudi promises lots of power, but delivers very little. The system is cumbersome to set up and software problems abound. The myAudi help desk is anemic. Ive been exchanging calls and messages for weeks, but have not received basic support. I mistakenly assumed that I would receive premium service to match the premium price paid for the vehicle.

I bought a ex demonstrator Audi A6. To be fair its a beautiful car in every way. Its the third Audi I have had after switching from BMW. My car broke down over three weeks ago and had to be recovered to an Audi dealer for diagnosis of fault. They told me a few days later that the battery had failed and that batteries for Audi Cars were on back order... We are into week 4 now and No sign of battery! The dealer eventually put me into a new Q5 but it simply is not the same car or of the standard that my car is but it has kept me on the road. Now you only find out how good a company is when they have to resolve a problem and Audi UK customer service is hit and miss, my first contact was excellent, but the second when I complained why my car was still not rectified could not give a hoot! In fact the belligerent attitude of the lady dealing with update was very dismissive. Someone employed by a top brand to help was totally unhelpful. Anyway the issue here is my car has been with Audi for over 4 weeks now and there is no end in sight, I feel sorry for the dealer as this is a AUDI UK problem and I hear that a bad batch of batteries might be the reason. So think on when you walk into the showroom and they are wow-ing you they are only as good as the time when they have to sort out a problem. I suppose the other side of this issue is that its made me look at another brand and I will test driving their car tomorrow and Audi will probably lose me and those I come into contact with...what a shame.

I own a 2013 Audi A6. It came with a 4 year 57,000 mile warranty. My car was perfectly maintained. The engine blew up (ring failed, destroying the block). The car had only 39,000 miles. You would think no problem... Wrong. The warranty had expired by 9 months. So Audi wanted to charge me $10,000 for a new motor. I went through the roof. They then offered to pay half if I bought a $3700 extended warranty (a wash), I said, See you in court. I called corporate and they said if I didnt take the offer they would rescind it. A not so subtle threat. They came back and said, half price and no warranty. Reluctantly I agreed. The way I was treated by the dealership and the company, it’s obvious that Audi does not stand by its product. I highly recommend that any consumer stay away from Audi product. Bad company.

I was sold an S4 Avant (V8) by Finchley Road Audi, UK, 31/8/2011. I paid 27,000 cash, it had a cracked grill, back window washer wiper did not work properly and 6 weeks later, I had put 4 new tires on it, had to pay for the grill to be fitted, parking sensors didnt work, got no history of the car for 3 months, I took it to Portsmouth Audi. They had to replace the back brakes as they were very dangerously low. Then on 9/3/2012, I get a letter telling me that Lombardi Finance owns my car. Ive never paid so much for a car in my life and have turned into a nightmare, worry and upset. All I want is a car without this bad salesmanship. Can you help me get my car replaced please?

Some of the stories on here are similar to my own... really bad Audi customer service (after sales, of course). Ive been a customer of Audi for 5 yrs and I have to admit I do change them quite often (6 in the 5 yrs). I cash purchase. (I now know its a big no-no to buy cash!... but Id never had a problem before.)Heres just a little of whats been going on with my Audi A4...November 2012...We traveled to Audi in Carlisle and purchased an Audi A4 (61 plate ex demo) for $18,990.18th December, 2012... We had an egg smell coming from the vehicle, we called a local Audi and we were told that the car is new and the smell will disperse as the car is new and the parts sometimes burn off excess oil?23rd December, 2012... During a family day out with the children, we traveled down the A1 to see family and do some last minute Christmas shopping. The smell and heat coming from the vehicle was very apparent, but after a call to Audi, we were told to ignore it, so we did. On the return journey, the car started billowing black smoke, and the heat and smell were strong enough for us to have to pull over and require assistance from RAC/Audi Assistance... We were told that the car had a clutch failure and it had to go into Audi Teesside for repairs.**I required a courtesy car during this period and Audi Assist, who knew I had 3 children, issued me with a 2-seater Audi TT!? This scuppered nearly all of our family Christmas plans, but as my gran was over from Germany and I knew this may be the last Christmas I have with her, I was determined to get to were she was from Teesside. This was a mammoth task with a family of 5 and a 2-seater car. Two of the children nor myself got to see gran before she left, unfortunately (she passed 2 weeks later).**9th January, 2013... I received a call from Gemma ** in Audi customer services to say that my car was being delivered back to me today as it has been fixed. It had apparently needed a new clutch, which had now been done, and we were able to take it back. She had just been informed from the dealers (Teesside Audi) that the work was complete.9th January, 2013... My car was delivered back at lunchtime with an invoice stating that my car had been fitted with a new clutch, and oil had been topped up (under warranty work). So I decided to drive to my local Tesco with my little daughter. Within half a mile, I noticed the smell initially, and the heat followed. I spotted some light smoke coming from the bonnet so I pulled over. I decided to call Teesside and spoke to Mark, who had apparently carried out the work, and I told him what was happening to my car. He said the car is going through what is called a regeneration and I was to ignore it and keep driving. I also rung Gemma and she said he knows what hes talking about, and with a new part, sometimes they give off a smell and I was to do what he said...I drove another mile up the road when my car once again was smoking and other road users and bystanders where signalling for me to pull over... Completely frightened and not knowing what to do, I quickly pulled over, and as I left my vehicle, a fellow driver approached and said that looks dangerous and I was to stand back with the little one... I did so, and he and another man cautiously opened my bonnet. With that, a ball of black smoke and fire shot from the front of my car... I called RAC/Audi Assist who came to me at the roadside. It took him 90 minutes to arrive at the vehicle and he stated that he could smell my car more than 100 yards away. He wouldnt move it whilst the car was still so hot, so he left it to be later recovered by Ron Perry (a tow company)... I called Gemma to let her know and she told me it turned out that Mark in Teesside had not even repaired the car, and she felt awful that shed allowed me to take this vehicle back when they hadnt done anything to it by way of repair... Marks excuse was that he thought I was imagining it!? But he had provided us with an invoice to say these works had been carried out? Gemma said she wasnt happy with what had happened and she felt somewhat responsible, so she advised that I put a formal complaint in writing to the branch about this technician and she was doing the same on her end as she felt partly responsible, and that she was referring my case to the executive office. My car was taken to the Audi Tyneside garage where they discovered that the clutch was completely burnt out and desperately needed replacing. Richard from Tyneside said that if the car had been driven any further, it could of been much worse. (I have to add that Richard and Mark in Tyneside gave me a fantastic level of care and commitment I felt looked after whilst in there capable hands...)2nd February, 2013... I receive a call to say my car is repaired and it can be brought back to me. 8th February, 2013... The car breaks down, clutch slipped. 14th Feb, 2013... I get my car back, but during a road test, it fails and the clutch fails again.21st Feb, 2013... The clutch was replaced again, and once again, I am given my car back. We were away 25th Feb to 11th March, and upon returning, the car wouldnt start. Once again, the car is towed, and were told that the 2nd base plate on the clutch has corroded and it needs another new part (a base plate?) 26th March, 2013... We get our car back, and for the first week or so, it seems to be driving o.k.4th April, 2013... The car has started pulling to the left and the egg smell and smoke has returned, we call RAC and have it towed to a different garage (Harrogate). Maybe some fresh eyes will help and finally give us a car we can use. We receive a call to say that the vehicle may be pulling due to the tyres, so by replacing them, this may help the problem. We paid 500+VAT to have the tyres replaced, only to be told two days later that during further investigation its been found that the clutch has slipped again. We were also told that the new model of Audi has a larger gap for the clutch, but as Audis are using an older model of clutch, the clutch is able to move around and this is why it keeps slipping. A new part is ordered again to replace the small one.22nd April... My car is brought back. Im informed that they couldnt fit the new part as it didnt work. All they could do is tighten the clutch and hope for the best, but during towing it back to me, my car was damaged during transportation. The low load driver couldnt apologise enough for the damage, and after letting me see what had happened, he took it back away again to have the damage repaired... I was utterly devastated and slowly losing faith and patience.29th April 2013... The car is brought back with no damage and the drive of it seems ok.6th May... The car stalls and the smell is back. The car goes in to Harrogate which is were it is now... Ive told them Im fed up now. I spent nearly twenty thousand pounds (which I paid for in cash) for a car which is wholly unreliable. And as Ive been told on at least 5 occasions it is Not fit for purpose, I called Audi and asked what my next step is as I believe Ive given Audi more than ample opportunity to repair my vehicle, which still hasnt happened. I have done everything Audi has asked of me and some and now I cant take anymore. I cant continue to put my children into something that I dont trust and is so unreliable.On the 9th of May, I wrote a letter of rejection for the vehicle to Audi UK and a copy went to the garage I purchased it from. I dont feel Im getting any further forward so Trading Standards Tanvir has requested that he take over this whole case. Hes advising I go to the press and sue for negligence, but this is not really my thing. I just want what I paid for - a prestige car from a prestige company, and as a loyal Audi customer for over 5 years, I dont want to go down this route.Last month, I contacted Martin Winterkorns P.A., who gave me Verena ** (VWG M.D- P.A) contact details name and number, and she said they will be able to help, which wasnt the case. They are now basically saying that if I remove my complaint against the technician, they will help; otherwise, pay for further work myself... The whole thing got passed over to Lee **, an Audi exec, and he is a complete plank who doesnt care about customers... service... duty of care, so Ive sent everything over to Motor Codes and theyre investigating.Sorry, its so long-winded, but I wanted to get all the details in. Does anyone know if theres anything else I can do? Thanks, guys.

2012 Audi S4 with NGY transmission (TSB issued by Audi). Vehicle has 69,000 miles. Driving in morning traffic and vehicle stops accelerating and all electronics go dead. Sitting in the middle of the freeway trying to get vehicle functioning. Restart it and vehicle flashes gearbox malfunction and stops accelerating about every mile. Not a fun experience on an LA freeway. Audi dealer says it needs a new transmission for $12,000. After the third call to Audi USA and being read the same canned speech the person tells me that it’s my problem and Audi will do nothing to help fix the car. I ask to speak to a manager and I’m told they do not participate in customer direct communications and they will not change the final decision.My conclusion is that Audi could care less about their customers and their cars are just plain junk. They look and drive nice but are complete electronic and mechanical disasters. This car and my 2012 A6 will be traded in and Audi can plan on me. Doing everything I can to spread the word about their poor customer service and poor quality.

Ive been a Volkswagen/Audi customer for more than 12 years. My very last Audi was a 2005 Audi A6 3.2 Quattro sedan. I have leased it brand new for three years then purchased at lease-end. I ended up selling it to CarMax last Friday, 5/25/12. For almost seven years of A6 ownership, with 5 year/50K warranty included and purchased an additional 5 year/75K extended warranty with expensive repairs in mind, it was one hell of a ride. It was pampered like a baby and well-maintained. Its body is built like a jet and runs like a bullet train until 71K came. On 7/5/11, I took it to my local Audi dealership due to ABS warning light. They advised to have the 75K service done at the time and I said okay and they went ahead and performed the 75K service. After an hour or so, my advisor came back and informed me that while running some software update, the Parking Brake Control Module crashed. Guess what? It had to be replaced. Wow! They added another problem to the existing problem and that has always been the case every time I set foot to any Audi dealership and I would always pay for it! So, the Parking Brake Control Module was replaced for $794 excluding the 75K service which was $775 for a total of $1569 in one visit.After almost a year, on 5/8/12, I took it to the same Audi dealership with 77K on it due to the intermittent PRNDS all highlighted in red plus the ABS light came back. The car stayed in the dealership for 3 days. My advisor said it needs a new transmission and a new ABS pump and module for a grand total of $16K. Cha-ching! Wow! Keep in mind that I still owe around $10K on the car. I was totally overwhelmed! I called Audi of America and asked for some assistance and offered 50% off the total repair cost. I still need to pay $8k for it. I felt that it wasnt enough due to the fact that Im still making monthly payments plus the car has been well-maintained and had low mileage for the year model which lead me to the question of How can it suddenly break just like that?On May 25, 2012, I went to another dealership to trade it in. They checked and appraised the cars worth. To my surprise, they said the cars transmission is in good condition and theyre willing to buy it for $10K. I was so surprised to know that the transmission was not even an issue and I would still get $10K for it. That very same day, 5/25/12, I took my A6 to CarMax for appraisal just to have a comparison. Guess what? They found nothing wrong with the transmission. The appraisal report said, Transmission good condition, etc. and they were willing to pay me $10K. Well, well, well, the truth came out. Right that very moment, I realized Ive been cheated on, lied to by Audi for so many years. That was the very reason why I sold my A6 to CarMax that very same day. I dont mind paying for expensive maintenance for I knew it was bound to happen since its a luxury car but the fact that Audi was a greedy and a dishonest brand, it wasnt worth keeping at all. Maybe I didnt even need to have that Parking Brake Module replaced after all. I wanted to share this grim experience I had with Audi to the consumers out there who are stuck in the four rings of hell or are planning to purchase it. Let this serve as a warning or lesson to you and to those who are still okay with Audi, good luck. Im glad I got out of it but it took me thousands of dollars to realize that I dont want anything to do with Audi anymore.

I got this Audi etron with the security that I would have access to 150kw charging stations that would charge my car in 30 minutes (this is what audi is advertising on their website and what the sales person told me). This was a lie and they dont exist on the East Coast. You are lucky if you can find 1 nearby. The fastest charging time for my audi when its on 26% is an 1hr and 15 minutes on the only supercharge stations that exist which are 50kw (and if few of these exist, only 15 hour level 2 charging stations). This means if I want to go out of states I can not because it will add an extra 5 hours just to charge the car because unlike the sales guy told me it does not give you 250 miles but 204 miles (this depends on how fast you drive, if you are going uphill, and if you turn on the AC). They also sold me the brand new vehicle with all 4 safety handles missing. I am not comfortable driving the car because if something as simple as safety handles was missed what else could have been missed. I reached out to Bryan who was suppose to be helping me from the customer experience department and he told me there is nothing they can do. The car works fine and the service department is fixing the handles. I informed him that they did not fix or check my car but only took pictures. I informed him that I wanted a copy of my the final results that he told me over the phone and I am yet to receive this in writing so I can pursue litigation. They are trying to wipe their hands on selling me $100,000 car. And now I will fight them in court and I wont ever get another Audi vehicle. Getting this E-tron is the biggest nightmare of my life and neither Audi or the dealership are trying to help me by taking this useless overly priced vehicle back.

We purchased a very clean, well maintained, used Audi A4 3.0 CVT with only 26,000 miles on it from a Range Rover/Audi dealer for our daughter as she went off to college in 2010. We had planned this car, being German built with Innovation through Technology to last her until she graduated and was able to get her first job. The Audi was serviced on a regular basis, then at 42,000 miles the transmission started acting up. After numerous trips to dealer and mechanics, the news was the transmission was shot and it would take $8,500 to repair/replace. The Audi at 48,000 miles is now a parked. A worthless hulk of nuts & bolts. After countless calls with Audi America, polite lip service with no results. We were extremely disappointed to find that Audi America simply does not stand behind their brand.Upon further research, discovered there was a class action suit to a poor design on the CVT Automatic Transmission, which accused Audi of concealing problems from consumers. Audi denied allegations but agreed to reimburse some customers...mmm. An indirect admission? We unfortunately discovered this settlement too late in the process as a result of no communication or proactive involvement by Audi. We have no recourse on our initial investment which equaled to 1/2 years of college tuition. Although my daughter did enjoy her 3 1/2 years driving an Audi at college, the reliability and disappointment by Audi America not supporting their Audi brand will forever taint all of us. Audi will be viewed as the inferior German car that cant be trusted.Closing note: Daughter is about to graduate college and she is considering her purchase on a new car when she starts her job. Her final will not include Audi, but a more respective brand this time around; BMW, Mercedes Benz, Mini, Lexus? We, our friends and anyone else we come across who may be interested in an Audi, will certainly hear the story of our college student deceived by Audis Truth in Engineering. No such thing!

Audi A4 2010 - I have a camshaft failure and have warranty service and Audi is stating it is not their responsibility to fix it based me getting an oil change from an outside dealer. This is completely insane to me and I will never own an Audi ever again. Ever since I have bought this car brand new, it has given me nothing but issues.

After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to lubricate my brake pads, a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

My Audi ownership experience was pretty frustrating and ultimately a big disappointment. I bought a 2012 A6 from the Audi Exchange in Highland Park, IL. The vehicle supposedly had undergone a thorough 300+ point dealer inspection process; one so exhaustive that no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process. Wow, sounded impressive.So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawed and said they didnt think the work looked *too* bad. Bottomline: they said you bought a used car and that was it.I contacted Audi of America figuring they would intervene. But, to my surprise, all they did was send me a canned thanks for sharing your concerns response and I never heard from them again. So much for the pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world. I keep getting marketing mail from Audi encouraging me to come by and check out new models. Uh, no thanks. I would rather walk than buy another Audi.

We bought Audi Q5 2015 last year and we noticed as we turn on the AC a very strong bad smell comes out at the AC. First maintenance was done last June and they check it out with no resolution? But after weeks it came back again. We took it back and its been 3 weeks at Audi service. Hoping that they fixed the problem. My wife is not comfortable to turn the AC on because of the moldy smell. Anyone experienced with the same problem? U.S car products had corrected this problem with R134 by adding enhancement to dry out moisture build in to the condenser/air conditioning.

My 3 1/2 year old A8 was just out of warranty when it developed a serious problem. Took 4 weeks to identify problem and cost e2,350 to remedy....after a lot of haggling dealer contributed e1000 towards bill and Audi Ireland had absolutely zero interest in their customers! Needless to say my last Audi!

I purchased a 2003 A4 Audi in 2007. On its first year, the engine and the radiator leaked, the engine bolts broke, the front axle cracked and the computer never works correctly. Also, the interior items were busted and the alarm died. I spent more on repairs than the car’s worth. When I contacted Audi of America, they did not respond to me.Sonnen is just as bad. They have very poor customer service and they lie about parts they say they fixed, with which I have proof. The whole experience with this car has been a nightmare as there is always something wrong with it. I have barely driven it.

I leased the 2012 Audi Q7 in 2013. From the very beginning, the car burned a lot of oil. I kept having to put 2 qts of oil every time. They would not do a consumption test and said it was all in my head. Now my car barely 4 years old wont start. They told me I might need a new engine and it would cost 18000. But to access it properly I needed to pay 2600 for a proper diagnosis. Customer service would not assist me saying that my car was out of warranty. I thought a 60 something thousand dollar car would perform better. Very disappointed in Audi service and the product.

I wish I could rate my service at ZERO stars. In brief, returned to my car at end of work day and battery was dead. Called AAA and quickly started it with a jump. Drive for 30 minutes and picked up my dog. Got back in car and battery dead again. Friendly stranger provided a jump. Started up quickly. Drove home and parked. Lights and radio automatically turned off as usual. Locked. Scheduled Audi roadside assistance for a.m. and appt at dealership. Car was again quickly jumped and started. Drive 30 minutes and dropped off at RVA Audi dealership. Got new battery but was told not covered by warranty because power left on. Pray tell how that is possible when radio AND lights are automatic???? And, even if this lie were true, the battery, if properly functioning, would be jump started, and would then be good to go. This is yet another attempt by Audi to evade responsibility for warranty coverage. 2nd time in the short 8 months I have had this car! So disappointed in how unethical this company has become. #lastaudiforthisgal

My 2005 Audi A4 purchased in December 2004 fried in 2008 due to oil sludge. My sister drove the car from D.C. to Charleston home for Thanksgiving. It had been making strange noises so she took it to the Audi dealership to have it looked at before she left. About an hour away from Charleston, the engine blew. Audi did nothing to help us even though we had the car serviced at the dealership every 10,000 miles for this exact reason. They even still expected us to make our monthly car payments. We ended up getting a new engine put in because our new car repair service had found a 2005 engine that was pretty reasonable. The same thing happened again last Friday.

I bought an Audi A4 2010 model. It was great at first. Then, after a week, my power window got stuck. Since then, there are a lot of problems coming from the car. Sounds came from the front right tire that even your service center could not detect, engine jerking, all four tires nearly burst as the service and maintenance did not have my car checked properly during my car service time, and a lot more. All I’m doing now is keep on spending on the maintenance. And the service center here in Glenmarie, Malaysia always makes me wait and don’t always solve the problem.What are you selling, Audi? Is it your car technology that you said is better than the rest or are you selling your parts and services? Does buying an Audi means that I have to spend more on maintaining or I don’t have to worry about anything? Now, the lock sensor does not work. Please do something, Audi, as I am getting fed up with your brand! To me, Audi did not deliver whatever they promised in their advertisement. That’s the worst lie towards consumer.

The Audi is very luxurious and good gas mileage. Theres a lot of space with a lot of speed too. It is safe and durable. It is stylish and I love that it is updated with the best features. It has leather seats that are very comfortable and are easy to adjust. It offers great technology with built-in GPS with everything you need and satellite radio. It makes your drive a lot smoother. It offers star for emergency too and works great. The car has plenty of room for passengers and the back also has a lot of space for being a sports car.

I would caution anyone against purchasing a new or used Audi solely based on their horrendous customer service and deceptive service practices. I purchased a new 2017 Audi Q7 and almost immediately notice an obnoxious squealing noise from the front brakes, especially when they were cold. On multiple occasions I mentioned this to my service advisor at Bluegrass Audi when I was having work done on the vehicle. I was consistently told that the noise was normal and was just due to the nature of the brake pads. I recently received a notice of a Class Action Settlement, “Mercado v Volkswagen Group…: that specifically addressed this very issue and I have also learned that there were several Technical Service Bulletins (2050735/1) issued in early 2018 by Audi that addressed this issue and specifically how service departments should fix the issue. Unfortunately, my service department never addressed this issue and I am apparently stuck dealing with the obnoxious squealing. I contacted Audi USA to see what could be done and was told they could not offer any assistance and my only option would be to take legal action on my own. This is tremendously disappointing for a company that holds itself out as consumer focused.

Purchased 2009 Audi from Jack Daniels Audi in Upper Saddle Rive NJ about 2 years ago. Disrespect and deception seem to be the norm at this dealer, and I was soon to find out with Audi USA also. The car broke down within the first weeks of ownership. I was on my way to IL from NJ when it just died in PA. I called the dealer and they were no help saying call Audi USA. I informed the dealer I need a rental car to get home for work. Long story short, it took NJ consumer affairs action to get reimbursed. The car was eventually picked up, at my expense, and driven to IL. The car burned oil at a rate of 1 qt per 750 miles. Sometimes more. I informed the Audi dealer, they stated all Audis burn oil. It was unimaginable, this is how the car was designed. I was finally told by the dealer that a oil fix was available, and after 3 attempts, they said it was done. On attempt 4 I was told drive 100 miles and bring it back, didnt make 100 miles, and broke down on the side of the road. I was told the timing chain was no good and needed replacement, then I dont hear from the dealer for weeks. Dealer called 2 weeks later, saying rings, pistons and values need replacement, FOR EXCESSIVE OIL CONSUMPTION! 2 more weeks and I get a call from Audi USA that they WILL NOT ship the car to me in California. The car is in IL, ruined my familys vacation, and now its stuck there. Audi has even now backed out of their offer to make a deal on a new Audi even though I will NEVER buy another Audi. The car is junk, bad dealers, and horrible customer service.

I had terrible problems like delay, extra charges, poor service, etc., while buying Audi Q5 from Pashankar Auto, Audi Pune, India. And I was promised by Audi Pune that they will compensate this with an efficient service. After 6 months, my car had problems with the accelerator automatically increasing after 3 hours of continuous driving and engine temperature raising to 100 degrees Celsius. I made a complaint to Audi Pune to get it checked and to be provided a courtesy vehicle as promised by them during purchase. But even after 3 days, they are unable to provide a proper courtesy vehicle and take the vehicle for servicing. First of all, how does a car like Audi Q5 - 3.0 TDI had this problem after only 3000 km of driving and how can Audi Pune offer this kind of lousy service?

Audi has enough variety to make the whole family happy. Or if its just for yourself, you can find something stylish that youd enjoy on a day to day basis. Features are great and top of the line. Most up to date technology used in the vehicle. Safety features are very helpful, and the rest can keep you entertained. There are many upgradeable features you can put in the vehicle. You can customize it and make it your own. At an extra cost of course. The passenger capacity depends on how many people you plan to carry around with you. Whether your family is large or small. For mine, we can all fit comfortable and have a good time.

My lease expired and I got my final balance. I been trying to contact them by phone for 3 weeks. Stay on the line for more than 20 minutes waiting and no one answer. It’s a horrible experience try to pay and just can’t then I used the automatic payment method by phone I and just can’t get through and finish!

When my car, 2009 Audi A4 Avant, failed, I had to get the RAC to examine the problem and eventually take it to the Audi dealer I bought it from some eight months earlier. Apparently, through me placing a case in the not-so-robust boot which I couldnt know about, it had bent the lip near the seal which would then allow water to access the boot. This is where it really becomes a problem. You have no way of knowing this is happening so this water will build up until it then damages the electrical equipment in your boot.Audi will then give you an incredible £10k bill to replace key electrical items which are unsealed within the boot. Part of the labor bill is at £120/hour. They only provide you with a temporary car once you have complained directly to their MD. They completely ignore the important safety issue that you are unaware of this problem until its too late and that the electrical equipment situated in the boot that can fail through water are lights and brakes. Im very unhappy around with this saga and feel other manufacturers would treat me better.

My year 2010 Audi A4 2.0 TFSI Quattro has started to burn excessive oil due to a design/manufacturing fault. Local dealer in Turkey, Audi Turkey (Dogus Otomotiv) is not responsive with my issue since it is a design problem so should take the manufacturers responsibility. Finally I had to have my cars engine rebuilt by paying 4500 USD to one of the official service point in Ankara, Turkey, last week.Now I am so disappointed about my Audi car and the local dealer of it (and also Audi AG, Germany). Therefore I have started a protesting campaign to make them hear my and thousands of desperate Turkish customers voices. Please send your supports and help me with this campaign to succeed and maybe to change this frustrating situation, causing a huge dissatisfaction and disappointment about the brand AUDI in Turkey.P.S.: You can investigate and check the general look, image/reputation of Audi Turkey/Dogus Otomotiv which is also the local dealer of Volkswagen cars in Turkey especially about their customer satisfaction levels that I believe you also recognize it is very low level. Thanks for your supports and helps. Those may help solving our customer satisfaction problems with our local dealer!

Audi is a luxury car manufacturer that offers a huge selection of vehicles such as sedans, coupes, convertibles, SUVs, crossovers, and wagons at a affordable price. The appearance of Audi vehicles are really unique and very luxurious. Some features include sport mode, push to start technology, leather interior and even off road mode. You can choose between various colors and you have a large options for upgrades. You can upgrade your car with tinted windows, change wheels, change the interior. Passenger capacity depends on what model of car you purchase. My Audi doesnt really have much room so maybe 3 people can fit in it since the back of the car is really small.

The navigation system will not find towns, airports nor streets. Once the car has been to a location, it can then navigate back (some sort of memory). I live on Long Island, New York, the Audi navigation could not find Laguardia Airport. Popular department stores are non-existent in navigation. Towns such as Woodbury and Baldwin also dont exist. Ive been back to dealership 3 times (they give a nonsense tutorial). They also state that most people use their phones instead.

Audi A8 2009 model in the US is for the 3-series: the A8 4.2 quattro tiptronic, A8L 4.2 Quattro tiptronic, A8L W12 quattro tiptronic 6.0. It is true that US-style large-capacity engine, larger capacity machines. Audi A8 2009 model in China, only for the version L: Audi A8L 2.8 FSI, Audi A8L 3.2 FSI, 4.2 FSI quattro Audi A8L, Audi A8L W12 quattro 6.0: It is style for Chinese officials: the car wheelbase, the more space, more comfortable legroom, but the machine has multiple versions of low cylinder capacity in order to save fuel. Audi Q5 quality is very good to say, and this assessment that although the German car, but the good of this car is as good as the Japanese car covers. Your used car from the time of purchase to date almost no significant damage, only to achieve a certain number of kilometers, the need to replace components is required to have to replace the car.

Do not buy cars from Audi Las Vegas. They are liar and receiving customers they make my husband sign on paper that he didnt understand what it means because it doesnt speak English. They told him one thing and then lie and there and the manager is the biggest liar of them all. And when you go to Audi customer service support they cannot help you. They tell you to go back to the agency that Full of liars.

Had a few issues with a European delivery, Audi customer support was a complete joke. They stood in the way of information and anything resembling a resolution. Very disappointing, DEFINITELY not a premium experience. To be avoided.

I purchased a Certified Pre Owned Audi A8 with 17K miles. Audi claims they have a 300 point checklist and vigorous standards for accepting vehicles in to the program, for which there is usually a premium to pay. When I received my vehicle, it was immediately very evident, while the car was still on the transport truck that it had been in a serious accident. The entire drivers side of the vehicle had been repaired and repainted. There are still creases in the front and rear door. The paint is mismatched. Sand marks are still visible under the paint. The windshield was replaced with the incorrect windshield so the heads up display does not function properly. One tire had extensive damage and was plugged adjacent to side wall. I was advised not to drive the vehicle with that tire by our local Goodyear Tire Center. There is paint overspray on the instrument cluster and dash that simply will not come out. I can continue on - the car is a mess. The dealer isnt responding so I called Audi. My customer care experience with Audi has been atrocious. They have absolutely no concern that one of their dealers sold a car as certified but didnt check the simplest of items. The damaged tire alone should have precluded the car from being certified.The first person from Audi Customer Care that I spoke to ask me so what do you want Audi to do? Well, I guess that about sums it up. They fight tooth and nail to escalate the problem to management, and when they said they would - i had to call them back, Its been nearly three weeks. I advise you to stay away from Audi Certified Pre Owned vehicles. They program isnt worth the paper it is written on. Ive purchased CPO BMWs and Porsches in the past and had fabulous experiences. Audi just doesnt measure up. Im embarrassed that Ive allowed myself to be taken advantage of this way, and Im furious that Audi just doesnt care.

I have a 2010 Avant 4 Audi wagon that has had persistent, unresolved issues from day one, up to the point that my car, at just 4 years old, is now mechanically failed unless a new engine is put in to the tune of $15,000. I have been meticulous with maintenance on this car. From day 1, oil consumption has been an issue - was told that it was within specs (a quart every 1,000 miles - really?) - until an oil/pressure test was performed, which my car failed. Piston/rings were replaced, which still did not ultimately resolve the issue. Lost complete power in the car while driving a highway speeds (no steering, no brakes, black dashboard - in rush hour traffic) - could have been seriously injured. Towed again to Audi, which many hundred dollars later was told the problem should be resolved, but cant guarantee the repairs. One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car. I was told We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer, and my car has little to no value without the engine. I am without a car, and cant get my car back unless I pay for the $2,000 that didnt resolve the problem. It seems reasonable to me that a car, built on performance and truth in engineering should last longer than 4 years, particularly when properly maintained as mine has been. Further, dependability in a car is an assumed concept that Audi touts in ALL their media. I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is We understand your frustration, and these issues are no fault of your own, though I have to pay for them. The service department admits that my car has a history of repairs way beyond the normal range for an Audi, but theres nothing they can, or will do. I clearly have a poorly engineered car, that cant be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) wont stand behind a badly produced car, and rectify a bad situation.

I have a new 2015 A3 Cabriolet and the top leaks every time it rains. Audi dealer is unable to duplicate so they are telling me Im out of luck. Sick of this car and Audi not wanting to own up and figure out a solution. Paid a ton of money and wish I would kept my 10 year old Chrysler. I will never buy another Audi. EXTREMELY DISAPPOINTED.

I am driving an Audi in Hong Kong. I had some paperwork problems with my car and had to contact Audi to get the needed document. The staff is genuinely uninterested and referred me to a automobile association alleging that only the association can get the document for me. So I called the association who explained patiently that the certificate should be issued by Audi the manufacturer, which makes sense. So I called the dealer in Hong Kong again and that staff gave me the same answer, utterly uninterested, and offered no solution to me at all. I dont expect that the dealer can solve my problem quickly and once and for all but at least they can appear to be more helpful. For Audi which aspires to be a top brand in the world, they should be more careful in engaging local dealers. Some are totally unprofessional and may just ruin their reputation. In my case, I will NEVER buy another Audi (because I am terribly pissed off).

My Audi experience has been a nightmare. My wife and I bought a 2011 Q5 on April 4, 2011. When the car had 28000 miles on it, the low oil light came on. We were told it was from a defective hood latch, which the dealer replaced. The light came on again in several thousand miles and we were told this time it was a pressure regulating valve, which was replaced. The light came on a third time and we were told an oil consumption test needed to be initiated. I know its hard to believe, but the oil light came on a 4th time. Day Audi of Monroeville advised me that VW/Audi had a known defect with their 2.0 turbo engines and I would need the pistons and rings replaced in the vehicle. First they needed to send the oil consumption results to the Audi Corporation and get the work approved. Audi advised the dealer that my Audi, which only has 40,000 miles on it, was consuming a normal amount of oil, and no further repairs were needed. The dealer advised the oil light would continue top come on, just bring it in and get it topped off when it does. They also offered to buy my vehicle back at a lowball auction price. Audi is a joke of a corporation that could care less about their customers. I would never recommend a Volkswagen or Audi to anyone as a result of being treated in this manner.

There are several class action lawsuits on this exact issue. I have a Q5 that the engine blew up recently due to a hydraulic tensioning of the timing belt causing the belt to stretch, thus slipping on the sprocket. The valve crashes into the piston, destroying the engine. When I brought it to the dealer with 62K miles, they said Tough. Its your problem as it is out of warranty. I asked if they were saying that I was ** and they said yeah, in other words. The repair cost is $10,000.A high end Audi SUV not lasting >65k miles due to a fundamental design flaw and them literally saying youre screwed... Wow! Im trying to get the word out to anyone and everyone to warn them against anything Audi or VW. It is fundamentally flawed and they just dont care. This is exemplified by the lawsuit that they just settled on the diesel cover up.

I had an accident and I thank God everyday I was driving an Audi. I totaled one Audi and had no idea. I was still driving it for 5 days before I knew something was seriously wrong. Any other car I would have been dead. Im on my third one and wont switch.

Bought my first Audi 3 weeks ago. First day I couldn’t log in to access my car. I called customer service and email them numerous times and no one has been able to fix or provide status. Audi has the worst customer service in the world, DO NOT BUY an Audi.

Variety is great. The vehicle has hands on compatibility and an amazing stereo system stock inside with bass functions of a custom audio input system. Music is great for me and I loved that about the Vehicle. You cant go wrong with a classy, luxurious look. The vehicle has these looks plus the modernization of newer vehicles. The capabilities within its representation actually complements the vehicles abilities very well. I literally never see small cars with a lot of room but the Audi is made for small vehicle, great gas but holds more passengers than most cars and is about equal to an SUV passenger. Upgrading is Automatic. It also works very well for the car. I personally believe that if you want your dream car and get it drive until it Falls completely apart with this vehicle you would be driving for Eternity. They need to distribute a new vehicle call Audi Eternity.

Me and my husband leased a 2016 Audi A5 in September 2015. Since then we have had numerous problems with engine light and brakes. They kept telling us the software is coming to fix problem but until it happened 4 times now all of sudden they have fix. Also the brakes squeak like if I am driving a 1955 piece of crap. Palisades Audi is where we leased it. They are crooks also!! I would advise no one to buy a Audi. They would not help us at all so they said we were stuck till end of lease. Do not let this happen to you. Buy a Lexus much better!

Audis are very difficult car, expensive and confusing electronics. They have a variety of cars different models and styles if you’re looking for a couple or if you’re looking for a family car. And whats best is Audis are great in snow. Their car features and appearances are great. Couldnt ask for a nicer looking car, very luxurious. Styles are really different and unique. To personalize and upgrade, there is not much you can do with these cars. Its all computerized. Nice though if you can definitely suggest it. There is plenty of space for plenty family. Nice leg space, there’s lots of capacity. Its just me I have no kids but when I have my nephews or sisters with me, perfect space.

I bought a brand new 2018 Audi Q5 thinking it as my dream car. It brought such a dismay & disappointment within a few days of buying with lots of problems popping up every day. Problems seen and fixed: 1. There was this squeaking noise from the back: Fixed after two visits and I had show them where the problem was happening. 2. The backlights not working. SUV in the garage currently to address this problem as on 12/06/2017. 3. Window regulator gone bad. Replaced and FIXED it. 4. Auto sense start & stop feature not working if the AC is ON. - Still not fixed as on 12/06/2017. SUV is with the dealers regarding this issue. 5. Numerous minute scratches all over the car the day it was bought. I was so disheartened seeing the scratches.All these complaint were taken to the dealer & The Audi North America too. After explaining the problems the service providers were not able to even figure out the problems. I had to go twice to explain them over & over. The dealers are still trying to figure out the solutions for some issues. I have already visited the dealer at least 6-7 times & right now my car is still in the garage since 2 weeks. The Audi USA are of no help. They took 2 months to respond to my case & said that the dealer would take care of it.And the car is still in the garage as I write this review. My Only question after buying brand new car are: 1. Why should I undergo this mess and waste of time/energy after buying a BRAND NEW CAR. 2. How come AUDI has not done any quality control before delivering the car. 3. How can they deliver a car like this to the customers and then have the customer go over this pain, distress and frustration. 4. Why should I visit dealers again and again to leave the BRAND NEW SUV for repairs after paying full price to buy the vehicle.

Ive had a rather raw deal with my Q7. After changing three different batteries and having the last one coded by the tech, guess what? Flat out just after one week. My C class on the other hand is very reliable. I can confidently travel for 2 weeks or more without starting the car, and equally use the stereo without any fear of running down the battery. I love the smooth ride and swag of the Audi but its issues are killing me.

German Engineering = Blown Engine at 130K. Im very disappointed with my experience owning a 2009 Audi A4. Ive owned the car for the majority of its life (starting at 20K miles) and had taken great care to perform regular maintenance. I had driven it carefully and loved the car (while it worked). However, at 50-60K I had massive oil consumption problems which Audi refused to believe were the cause of poor design. At 70-80K I had enough and called corporate (thanks to a suggestion from a mom & pop Audi mechanic, NOT Audi dealership) which replaced the piston rings for FREE and fixed my oil consumption. Then at 130K the engine finally blew, with no warning. I went to corporate with all of my maintenance records asking for help, since a normal car (not even talking LUXURY here) should last well over 130K miles. They led me along for 2 months, along with the dealership in Wilmington DE, and afterwards, quoted me an insane price for replacing the engine ($10k+), even with discounted labor.When I sent a detailed email to the North America CEOs (Audi & VW), they sent me to a rep who essentially said theyve done all their due diligence & fulfilled their responsibility by settling a class action lawsuit and refused to provide any kind of measurable assistance to me, personally. Too bad they never informed me of this lawsuit (despite me having problems during the time of the lawsuit), and I never received any kind of actual help from the company. I went through so much grief with this car, and all because of faulty engineering, which the company would not take responsibility for (settling a class action lawsuit, without informing me, is their definition of taking responsibility). They dragged me along for 2 months, while my car was rusting in my driveway. This company is the worst company I have ever dealt with in my nearly 30 years of existence.How anyone can claim this company is reliable (after this lawsuit, after their emissions scandals, and specifically after the way they treated me) is beyond me. I will never buy an Audi (or VW, at this point) again... And I will make sure to tell my story for the rest of my life, working in Corporate Finance (Audis target market). Because this CAN and WILL happen to you. The same engine issues the 09-11 A4s had, the 2017 A4 will probably have as well (since its a new engine design). And Audi doesnt care, because theyll just settle any upcoming lawsuit and pay that small percentage of claimants that were actually informed... And tell the others to go fly a kite. Much cheaper than actually standing up and holding yourself responsible for your poorly designed vehicles.

Purchased a new vehicle and was convinced by my dealer to finance through Audi in order to get a credit off the purchase price. Asked if there was a payoff penalty and was assured there was none. After the 2 month waiting period required for Audi Financial to establish the account, I contacted them for a payoff quote. This is only good for 10 days. In that period of time, I re-financed through my credit union and had them send a check directly to Audi Financial. Audi claims they never received the first check, so my credit union issued a second check which was received. Unfortunately, Audi Financial did not honor the first pay off amount so due to the interest accrual, I continued to get statements with Balance Due = $0.00.After the 3rd statement of this type, I contacted Audi Financial and they said that they had not put the check from my credit union as a pay off amount. They just put the money towards my payments and my next payment wasnt due until Jan 19, 2023 (the last payment). But my vehicle was still not technically paid off. In the last phone conversation I had with Audi Financial, I was told that they had received the first check but there was a problem with the account number so they didnt apply it to the loan - which would have paid off my loan. Seems like it was very intentional in order to get more interest from the loan/financing. Although there is not a technical charge for paying off the loan at Audi Financial, it seems that they have ways of getting the most interest possible from their customers. I love my Audi vehicle, but I will never use Audi Financial again.

Purchased 2013 Audi A5 with 2k miles no warranty. Developed a very bad vibration from front end, no damage, changed wheels and tires still no better. Seems that vibration is a common problem with this model, search any Audi forum and you can see for yourself. Replaced minor this and that up to 25k when the engine started making a diesel sound. Mechanic tells me problem; timing chain and tensioner is common with this motor and charges me $2500 to repair. Before assembly shows me where the timing chain has bore a hole in the side of the motor due to faulty part (picture).Notified Audi of America who tells me so sorry to hear that however if you want to take the car to a dealer and have them disassemble (at your own cost) we will look into it... Really? I guess a picture documenting the problem isnt good enough. Replace more this and thats and develop a clicking in the front end from both wheels, another common problem with Audi requiring more mechanical labor... Dont even care at this point, Ill keep the windows up! 45k miles and another light on the dash equals more time in the shop, this time its the Camshaft for some reason, and cant just replace one... Another $4500. They say its difficult to have brand loyalty with Audi? No kidding.Just keep getting slapped in the face from this Audi, no quality and no customer service help. The its a common problem with Audi cars keeps ringing in my ears. I saw a post on an Audi owners site that said something like If you cant afford a couple grand for a repair, youre driving the wrong car. A very true statement! Do yourself a favor and look at a few Audi owners’ websites before making a purchase, youll be glad you did. For me, Im covering this overpriced piece of junk and letting it set before it costs me anymore money to drive. The Audi experience!!

As much as I would of loved to give Audi 5 stars it would be just as unethical and misleading as them and the experience I had with them was. •06/04/2019: My 2010 Audi A4 2.0T mechanical defective timing chain tensioner edition had been effected and damaged in which I paid out of pocket for earlier this year only to find out AFTER the repairs had been made by a less expensive shop that worked within my budget; that this would’ve of been covered by Audi, if they had done their due diligence and notified me but they didn’t. Dealerships aren’t first choice for many people when big major repairs take place especially one as silly and unbelievable as this. If I had been notified correctly back in December 2018 this could’ve all been avoided and properly/thoroughly addressed by Audi themselves within Audi itself but instead I had to take the cost effective and unaware consumer route due to Audi & Audi Nashua’s failure to notify me of this matter. •10/05/2019: Brought my vehicle in for the timing chain matter (that Audi was sued and settle on) amongst other things that had been effected post timing chain failure with hopes that this time Audi would rectify the situation now that the timing chain is going again less than 5 months later in which could of been properly addressed and fixed this time without the constraints of a budget for such a ludicrous repair especially so early in a cars life. However, Audi of Nashua refused to do so regardless of the 24 pages of service records dating back to purchase in 01/2018 with only 64k Miles that I had provided which were more than sufficient enough. Trevor the service rep even seemed impressed with the records. Instead of trying to remedy the matter, I get the diagnosis that I was clearly already well aware of but Audi Nashua wanted me to fix components on the vehicle FIRST out of my pocket that would of been repaired at no cost to me had they notified of this disaster problem to begin with 11 months ago. So now that audi is refusing to back their product like they should’ve my vehicle sat on their lot for days collecting dust and leaking oil from main seal instead of at least beginning the repairs like I had asked. •10/12/2019: Danielle the extremely unprofessional service whatever position at Audi, stated via text “to bring back the loaner or face a $75/day charge so that other customers may have access to the loaner while they wait for parts and repairs to come in.” Basically telling me to pickup my barely drivable Audi with just 100k on it so other customers can have transportation because apparently they are more important than me. So I did. No word back or anything about these parts they ordered either. Reached out to Audi USA and that rep on the phone was as clueless as can be and offered no help. I told Danielle I wasn’t paying for anything as the service team had done nothing except REITERATE everything I already knew, and let my car leak oil until it was nearly bone dry upon pick up. Basically made me feel that because my 2010 peasant Audi isn’t a 2019 I need to go pound sand as that problem is not theirs. •11/08/2019: Here we are less than 5 months later and guess what? Timing chain is going again. This time now that I know this would’ve and should’ve been covered correctly the first time, Audi of Nashua refused to do so regardless of the fact this Audi had been serviced there by previous owner and my 24 pages of service records I had provided that were more than sufficient. Now my car that should of been fixed correctly months ago is now parked lifeless and inoperable as Audi Nashua & Audi brand have completely left me high and dry all because of their own negligence. Now I have gotten the attorney general of NH involved to handle this consumer conflict with hopes that these people will finally rectify the mess that could of and should been avoided.

We were experiencing a strange resistance when steering the car. Turns out the dealer found that the steering column was corroding - only 30K miles on the car! When we asked why, they said theyd had 3 similar issues and said it was due to new liquid calcium road salt being used. If this happened to us, it is likely happening to all Audis of a similar vintage! Even though out of warranty the dealer picked up the $450 cost of the part - we paid labor. There is something very fishy going on. I think they have a problem and are trying to keep it quiet, but if your steering column breaks youll lose control. Beware!

Audi A4 A 4.2 TDI Registration No. ** Dated 04/07/2012. Within 9 to 10 months of delivery started experiencing following problems: 1. From exhaust pipe emission of heavy smoking and some sparks. This problem was attended by Audi workshop at CST Kalina. While submitting car for above repairs also verbally report slight vibration & rubbing noises while driving. However, later part of the report was not record as the test drive inside workshop failed to reveal any problem with steering. Car was handed after dealing with exhausted Pipe smoke emission.2. Eventually after some time while taking out car from our Garage the cars steering system completely ceased and started giving indication that car steering system has failed. The car was collected by Workshop for repairs. However, we were dis-satisfied with to see such high end car having such major problems within 10 months of service. After much deliberation we were given a brand Audi A4 car without any charges. This gesture of Audi is much appreciated.3. New Audi A4 14th June, 2013 Registration No. **. Now we have started facing following problem again.A. Vibration of steering & rubbing sound while driving this was report to the CST Kalina workshop representative but the test drive inside workshop did not reveal any defect with steering. However, on my insistence to verify if the vibration was not coming or not drive the car 30-40 kms as same was not happening continuously. Repair representative agreed to my suggestion and car was left in the workshop. Later it was reported to me that they did find for short while steering vibrating & rubbing noises while driving for longer time.Workshop representative informed me the shaft is defective and same has to be changed. I was informed it will take one week to get spare shaft. Eventually it took three weeks to get the shaft and replace same. During this time no car was given to me to help me out to my day to day work. Whereas while purchasing Audi car we promised while the car is taken for service we will be provided service, we will given a car free of any charges.Now there is no vibration or rubbing noises. But the point remains why such high end car should have such problem with my 2nd car as well. This raises question is there Deficiency in Quality Control or some inherent manufacturing defect. As I have Extend Warranty the renewal of shaft was done under warranty but the point remain why I am experiencing such serious problem once again. Warranty will get over by June, 2017. What happens next if after warranty steering fails once again?By this mail I put on notice Audi India and I would to reserve the right for car to be repaired free of any charges if above mentioned major failure of steering happen sometime in future. I feel quality control is very poor as following problems will indicate: A. Cars locks failing (not operating) and for overhauling I was charged although no parts were changed. Why when the car is still under warranty? Locks failed to operate again within a week after overhauling.B. Car door mirror switch breaking and charged in spite of car under warranty.My last Car was Toyota Corolla which was with me for over seven years and never faced any of above mentioned problem whereas Audi with such good reputation giving so much problem. I doubt their Quality Control slackness and very poor manufacturing control. With this I am putting Audi India on notice for serious steering defect existing in their A4 Model.

The car is constantly in for service. 25 trips to dealer in 4 years. Towed 6 times. AC at 3k broke, door handle for $600, Audi lied about oiling issue, and after national class action, they did a poor job of repairing motor. Timing chain sent 3 codes while under warranty and they cleared and sent us home. At 28k/98k miles, the timing chain failed and the engine repairs were $14k... Audi did not handle our requests very well. After a lot of patience, they only offered to sell us another Audi. Only to say our $50k car was worth $5500 with 98k miles. Great looking car, Audi just isnt worth the poor service issues...

Audi is a beautiful car. It is stylish and has a ton of luxury real leather but sometimes stains show up a lot which is hard because I dont like my kids sitting on stains. It can hold many people up to about 5. You can control everything to the leather color, texture, and the exterior.

I have been attempting to use the Audi US website (as well as Audis global website) for over 3 hours as of 3:55 PM US Eastern Time on 28 April 2019. Audi - whether at their US or audi.com (global) website provides no way to contact Audi - whether by phone, by chat or by email and whether at their global or US websites to deal with this issue. I was trying to start the purchase of an Audi. So as to German competitors to Audi - both the BMW and Mercedes websites work perfectly and responsively. Given this experience, I will not be purchasing an Audi/Volkswagen/Porches for my new care, which I will buy in 2019. What a sad state of affairs for a global company, which has violated pollution control laws in the very recent past in the EU, USA and possibly elsewhere.

A very nice variety of models was represented with plenty of available information about each on the occasion of my purchase. The Audi has luxury features, gorgeous body styles. I was taken aback by the amount of quality variety I was exposed to. There is a decent amount of passenger capacity in these cars, but I wouldnt recommend it for families as it would be a bit cramped. For a couple or even a couple with a child, it would be perfect. While I didnt choose to apply any of these upgrade and personalization options, a great many of these were readily available at the time of my purchase. The only problem I encountered was being able to pick my favorite!

Piece of junk!!!! To let people know about Audi. Don’t buy one. I’ve owed a few and always seems to be an issue. A4 turbo went and now recently Q7 not even 5 years old maintained by Audi service the starter is bad and fuel pump is leaking which is scary to know the car can ignite on fire. $4k for repairs after spending $60k on the car. How can it be possible for this piece of junk car which claims to be a high quality car have so many issues. Audi does nothing about it says oh well sorry. I strongly suggest no one spends their hard earned money on a piece of junk and go with another brand. Sorry to be so abrupt but this brand is terrible and so is their corporate office.

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

My 2014 Audi A6 TDI Prestige is an absolutely great car, except for the leather driver’s seat stretching and getting dye transfer from clothing less than 2 months from purchase. While other luxury cars, with light colored interiors, do not suffer from dye transfer - the 2014 Audi does. I consulted independent leather experts that informed me that the aniline leather treatment method (dyes probably from Asia) experience problems. This is not as bad as leather stretching and looking aged/worn after 2 months. The sign of a great company is not that they are 100% problem free, but rather the way that issues are handled. I was looking for a win/win situation after buying 5 new Audis, but rather experienced total frustration with our 5th purchase.Overall, Audi builds a really great car - but, Audi of America customer service is terrible. In our free market economy, the result is Audi is losing a paying customer. Sad and a pity, but dealing with Audi of America has shown my wife and me that they really dont care about after sales customer satisfaction. We are only writing about our experience and resultant decision to not buy Audi products in the future. For the readers of this review, we can only highlight our saga and ask that you draw your own decision. Thanks.

I bought a used A3 Quattro with 2800 miles in 2015. The car handles and drives very well but only if it is not in the shop. I have about 69K miles and have already had a water pump failure at 55K and now have a Gear Shift Lever Assembly issue. At about 65K the car started giving me an electronic malfunction warning and told me to stop, place the car in park and call service. I had it diagnosed to this assembly and have been told the repair is about $1700. I thought the days of poor reliability were over. I guess not! This vehicle has engineered obsolescence and is only good for the 50K warranty. I advise not buying the A3.

I had the car for 3 year now but I had problems from day one the car has been to Audi North Cliff in Johannesburg. About 10 times to be repaired and now that I have yet other problem with the car. They telling me that it will cost me +- R7000-00 just to look at where the fault is that is not even to fix it and then parts will be extra on top of the R7000-00, not happy at all.

There are lots of cars to select from. For example, cars range from SUVs to Sports Vehicles, like the Audi R8. Another very good vehicle to purchase would be the Q7. That SUV has everything a family needs to travel and not only is it good for traveling, it is very elegant too. All Audis offer all the newest and best technology up to date. They all have navigation, Bluetooth, etc. Most of the SUVs have sun roofs too. They are very beautiful from the inside and out. You can choose from no features, to all features. It gives you a wide option to personalize and and upgrade your vehicle. Another thing is that to upgrade it is very reasonable prices. The passenger capacity is also amazing. It has a very roomy passenger seat and backseat in the Audi Q7 and it still has lots of room in the trunk.

We bought a CPO 2011 Q5 from a dealer in Chicago. As we were driving it home to Ohio, I noticed that one headlight was brighter than the other. Long story short, it turns out that it had been in an accident. The dealer refused to let us return it, or have it fixed at their cost. My dream car turned into my worst nightmare. Audi customer service is by far and away the worst I have ever dealt with. On top of that my car guzzles oil (about a quart every 300 miles or so), and Im still living the nightmare of trying to have it fixed under the pending lawsuit against Audi. I would NEVER buy another Audi again.

Audi Q7 4.2 - I am extremely disappointed with this SUV. Every 24000 miles it needs new brakes and rotors that cost in excess of $1600. The last brake job, the car squeaks with brand new pads and rotors. Took back to Audi and they said it is brake dust. After 300 miles still have the issue and AUDI Customer Relations is not helping. This is the last Audi I would buy. I would stay away from this manufacturer.

Always been an AUDI fanatic. I was finally able to buy my own and now look at the rust. Feeling frustrated now that AUDI does not honor its warranty (I am still under the corrosion warranty). The engine block, subframe and underbody should be coated to resist corrosion, but it is not what looks like - probably a defect in the material, but still Audi does not honor the warranty. My beliefs on my favorite car manufacturer are corroded as long as the structural & vital parts of my car.

It varies from sport car models, to mid size suvs, to full size suv, and amazing cars. If youre looking for a car for the family then the Q7 is amazing, I love how smooth it drives. The appearance of Audi gives you that sleek, business, sophisticated look. Not only are Audis head turners, they also are remarkable on the inside with some of its features for the higher models. I personally like the backup cameras, the automatic mirrors, and the signal to let you know there is a car on the side of you. You can experience any upgrade such as the seats. Most cars come with the standard black leather seats, but you can replace it with the tan or red. For the Q7s I know they can fit 5 people comfortably and as far as the sport cars you have to be a short person to fit in it. The full size cars are extremely roomy.

Has to be one of the worse car manufacturers on the planet. Bought a 2010 Q5 from an Audi dealer. Dealers claim they inspect the vehicle. Have had it now for a year and a half. Put 7k miles on it. I have already spent around $5k in repairs and it is in the shop again with the dealer saying the engine needs replaced for another $11k. I now have to spend another $5k to pay it off and not have a car. Engine currently has less that 70k on it. I will never purchase another Audi/VW product in my life.

Very dissatisfied with the amount of rust on my 2006 Audi A3. Its unbelievable. I see many cars on the road many years older that dont have half the rust mine has accumulated. Its over 500 dollars just to buy the metal for the door. No glass, electric... Etc. Its a wonder if the metal was defective. Now I have an airbag recall. My seats as well have cracked and ripped. That started at 75000 miles.

My 2010 Audis soft top started to leak this summer. It had just gone out of warranty. A top should not fail so soon for an expensive car like this. The best Audi will do is sell me the top at half off (only $2,000 plus labor). They are unwilling to stand behind their product and replace the top that obviously was poorly made. This will be my last Audi.