Acura is a really nice car, has good quality and it drives great. It also looks great on the outside and inside. It has one of a kind color, has great features and no other cars have classy looking. You can choose from up to date technology and it has great choices for your lifestyle. In addition, it has plenty of room for passengers. I have SUV so I can fit my whole family. Theres a lot of room when I go to the grocery shop or store. Overall, its a great car inside and out. I love this car and I would buy it again. I would recommend them to anyone looking for an awesome car.

On March 22, 2014, I purchased a certified used 2012 Acura TL. I drove the vehicle on a long distance trip and I developed a headache and didnt associate it with the car at the time. When I arrived to my destination, I had a migraine headache. I continued to drive the car and more symptoms developed. I realized that it was something in the car which was causing the reaction (headaches, tingling/sensation on my lips which caused soreness and cracking/chapping, tightness in my chest and throat, irritation/tingling of my eyes and sensitivity of my gums and teeth and queasiness). I returned the car numerous times in order to clean the seat belts, remove the leather protector and deodorize the car. Unfortunately, the reactions persisted.I visited over 12 dealerships and all the cars that I drove caused a reaction. Some reactions were mild and others were severe. 2,500 miles were added to the odometer since I took possession of the car. The car was parked because I didnt want to continue to take Benadryl to prevent a physical allergic reaction every time I drove the car. I visited an allergist in order to find out why I was having a reaction to cars and was advised that the cause is formaldehyde. At this point, I was very concerned about my health.On 09/23/2014, I purchased a new 2013 Volvo S80. The Acura dealership agreed to buy the TL back for $25,000.00; which $5,301.30 was added to the purchase of the Volvo. Unfortunately, Im still having a reaction but it’s not as severe as the 2012 Acura TL. I took allergy and sinus medicine for two weeks after I purchased the Volvo which I thought would eliminate the reaction. From my understanding, that legally the dealership didnt have to buy the car back and the lemon law doesn’t apply to used vehicles. I tried to return the 2012 Acura TL a few weeks after I purchased the vehicle. What rights does a person have when a certified used car is purchased? I’m not sure if it will be feasible to seek legal advice since I dont have the vehicle any longer. If not, I would like consumers to know that it’s a proven fact that a person can have an allergic reaction to a car. This is a unique situation and Im not sure if there are other related cases, but I would like to be that person who takes this issue to the highest resources. I will provide all documents if needed.

Acuras are very stylish both inside and out and have a great technology package that makes driving much more productive and fun. Although theres not a lot of different cars that Acura produces, there are quite a few variables that go into each car, such as options. Plus they makes a variety of cars with differing sizes. I have the TLX which is a perfect size for my needs. I rarely have any passengers in the back seat but there is plenty of leg room for them when I do. I wholeheartedly recommend Acura as a great choice in cars. I would also strongly recommend anybody purchasing an Acura get the technology package because it provides an awesome GPS and sound system. It has very intuitive controls and easy to operate.

I love Acura RDX. This model is the best performance driving car Ive ever had. I can speed the driving on any street and still feel very comfort while Im driving. The appearance and features are wonderful to use, this model has high technology advanced system to synchronized with wifi systems while youre driving and most newest systems are updated. Plus, I like the passenger capacity for this vehicle. I can take a passenger in a comfortable setting and also I can load up any packages and easy organize in so many spaces available at the back. I also like the upgrade and personalization option on this vehicle. It has a easy process setup even I can do it by myself without any professional help. Always alert me with a latest upgrade to need.

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

Acura almost put the highest quality in their vehicles. They have models such as Acura MDX, RDX, and many more. The appearance is very stylish and the features are great. They come with the latest technology and everything to make your drive comfortable and safe. The upgrades are always top notch and I never have to worry about the quality. The personalization options are the best I have seen. I love being able to customize it the way I want. The passenger capacity is definitely the best. Always enough room for my passengers to have a comfortable ride. I dont have to worry about leg room. Im very satisfied with the look, performance, price, safety and much more.

I have a 2016 RDX. Great car. Drives well. Nice features. But really awful tech that reminds me almost every day that Acura has not been able to fix the multiple IT problems in over a year. Bluetooth will not connect correctly. Car will attempt to make calls (to my phone) intermittently. Goes to mute when all screens and audio become non-functional... Overall, I would choose a different brand as IT is so integral to the function of a car now, and Acura has completely failed in my case.

I bought my 2005 Acura MDX 1 month ago and the transmission went out while I was driving down the road. The car only has 123,000 miles on it!

2014 acura mdx - Unusual engine noise when idling. It started in March of 2015. Took it to dealership. Was informed that it common noise to mdxs. However, when I bought this mdxs new there was not this unusual noise present. So acura has no fix for this problem. Others have reported similar noise. I believe that a class action lawsuit against acura will have to be taken for them to fix this problem.

The headlights on my Acura are already cracking in less than 4 years. What a joke. I’ve been a long time Acura customer but this will be my last one. Save your dollars and go elsewhere as this company does not have your best interest in mind.

I use this car mostly in the city so for its purpose it is solid. However when I do hit the highway there is no question I am secure in this vehicle. Performance: not the best off the mark but it handles well. Put some snow tires on and your good all winter. ACURA is part of the HONDA family and I am a Honda fan so I felt confident in this purchase. This car is a mid level SUV which stands up very well. It drives not as smoothly as some higher end makes but certainly delivers a quality comfortable ride. The Nav system needs work and maybe theyve fixed it since my 2014 but for now I dont get to use it. I drive off my phone instead. I cant really speak to gas consumption as I drive very little but so far, is reasonable.

Acura RL is a reliable car, fully equipped, great horsepower, all the bells and whistles, low maintenance costs, luxuriously on the inside and beautiful on the outside.

The Acura I purchased was sporty and fun to drive. It had all the safety features I wanted as well as most of the options I was looking for within my budget. I had bought a sport coupe, but even with the 2 doors, the back seat had ample leg room for anyone sitting back there. I was pleasantly surprised how roomy the car was. The upgrades I got were rear spoiler, power sunroof, and leather interior. All other options I wanted were standard features with the model I chose. There is a good selection offered by Acura, however, they could diversify their cars a little more. They should offer a more affordable selection of sport coupes.

I got the MDX 2016 and I have about 12000 miles and the suspension is so bad I went to the dealer to look at it, they fix the system on 2017 models so I have to stick with it or buy the new one 0.

Its high class. Not a lot of work needs to be done because of the quality of the car itself. It offers Integra which I had myself. Then you have the sort ILX and MDX. Its a lot of sporty type cars with smaller engines to save games. It has different models. For example the base model is like an normal car, maybe power windows and a standard stereo. Then you have the different packages to go along with the car. It goes like any other car that a person would buy. Basic and then upper class and then the middle affordable one. It depends what you can buy on your budget. But if you are looking for space these cars are probably not the ones you are looking for. Maybe good for two or four people. But if you are looking to have more than four, dont even think about adding another person inside.

My family has been a loyal Honda customer for 30+ years and 6+ Honda cars. Weve loved their reliability and dependability. That being said, it is unfortunate that I have had a negative experience with most my recent vehicle. I drive a certified pre-owned 2012 Acura TL Tech Package, which I purchased in 2014. Since the purchase, the car has driven very well, showing no indication of any issues. Though I purchased this vehicle in a metroplex, I live in a rural area. I drive 60 miles round-trip to and from work. Last Wednesday, while driving on a rural highway between offices, the car lost all power without any warning traveling at 75mph. The RPM dial went crazy, and then the check engine lights flickered (check charge system, check ABS, check VSA). Luckily, I was able to pull over to the shoulder. I let it run, hoping it would stay on until I could get assistance. After about 5 minutes, it shut down completely. I was stranded in between 2 small towns on a rural highway with spotty cell phone coverage plus the inconvenience of missing work. I could not restart the car—absolutely no lights came on. Thankfully, I was able to contact a tow service to tow the car back to my house (28 miles away). I assumed the battery was the issue and replaced it, which worked for 5 minutes before it was completely drained. I live 350 miles from the nearest Acura dealer, so I had to tow it there. When I got it to Acura on Saturday, they ran diagnostics on the car and determined it was a faulty alternator, covered by my extended warranty and fixed the problem. My main concern with this situation is that there was no warning whatsoever to alert me of a problem. Had I been alerted, I would have acted proactively to prevent this from occurring, especially since I live so far from a dealer. I can only imagine how much worse this could have been had it happened in the middle of the night in this rural area, or if this happened on a 5-lane highway in a big city during the morning or evening commute.When I mentioned the lack of warning to the Acura service guy, he said, “Sometimes there is no warning on these things.” That is a problem. There should always be some form of warning before a relatively new vehicle is malfunctioning. Acura needs to determine why their vehicles are not warning the drivers of potential repairs for the safety of its drivers and all other drivers.

As an owner of an Acura MDX I must express my sincere disappointment with the companys customer service (or lack thereof). The dealer from whom I bought my car lost its contract with Acura. (This can happen.) Acura has never contacted me to advise as to where I should take the vehicle for warranty work. The nearest Acura dealer is a 2 hour (one way) drive for me, but an certified Honda dealer is only 10 minutes away.Acura now sends me a recall notice informing me a bolt needs to be replaced. The Honda dealer tells me they can do the work, but it will be covered by Acura only with prior authorization. Acura denies authorization and will require me to undertake a 4 hour trip to effect this recall. Oh and it took Acura 4 weeks and multiple calls on my part to decide my request to deal with the Honda dealer would be denied. Never once did Acura return my call. Oh. Acura did send me a letter to wish me a Happy Anniversary in recognition of my Acura Ownership. Based upon their lack of caring, and lack of responsiveness, I would never purchase another Acura!

I have had three Acura vehicles. The first two vehicles were of good quality, but the third is terrible. From the beginning Ive had problem. Ive only had it two year, but there are numerous small issues like a bluetooth system that does not work properly, a sound system that is intermittently tinny, windshield wipers that do not function on auto, and other similar small things. I have also had to have the car in for a major repair to the engine because a valve got stuck open. It shifts gears with a significant clunk frequently. And the parking sensors in the front have now been replaced twice because they start beeping at empty space. I have had the vehicle at the dealership multiple times, but because the issues are intermittent, they cannot find them and therefore cannot repair them. I have now talked to customer relations at corporate Acura multiple times, only to be told that because the dealership cant find the problems, corporate wont do anything. So now Im stuck with a vehicle that doesnt perform correctly, they Acura cant fix and wont take back.

We have an 03 MDX with 130,000 miles. We have already had trans replaced a little over a yr ago and last night it went out again. No warning signs, nothing. Driving 35 mph and the tachometer went to 4500rpm and we coasted to a stop. I did see the D5 light on dash, that tells us which gear car is in, was flashing. We simply can not afford to fix this again. We will never buy Acura again, and will tell all our friends to stay away from them. Even if I do find the means to fix it, it will go up for sale immediately, and I will be looking at Chevrolet for replacement vehicle.

The Acura car works well with great quality including technology and runs fast. It has a lot more experience and it is also expensive, but its worth it. The appearance is amazing and they run in different colors. And dont get me started with the features. Theyre really creative!!! Their upgrade and personalization options are okay. However, I feel this is not their best decision or choice but they can do much better. But basically, great quality and compansive. The passenger seat feels just right. Its very comfortable and I feel secure right in place. Good job.

I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive. This is not my first time purchasing a car from Acura, this is actually my third vehicle from Acura. And you would think Acura as a whole, values their customer but honestly maybe they did in the past but NOT ANYMORE. The quality and moral of Acura has declined and is very low. I would like everyone to beware of this. First of all my brand new vehicle is 3 weeks old and last Monday 17th November 2014, I experienced a flat tire in Manhattan New York where I reside and to my amazement, the first thing anyone would do which is normal is to fix it on your own. After which you proceed if needed, to take it to a tire shop or dealership to be fixed much better however this was not the case at all. The vehicle had NO SPARE TIRE and I was not told this at my initial sale/purchase which is HORRIBLE for any customer. The customer has to RIGHT TO KNOW and given the choice what to do. But as a whole, Acura making vehicles like this now with no spare tire is NOT A GOOD THING AT ALL because it is a HAZARD AND DANGER TO THE CUSTOMER. I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER. As usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them. More expense for you. Coming back to my Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS, I have a case number so this is not a light issue especially for anyone with a new vehicle. The case manager assigned to me was so rude, very disrespectful, very bad communication and she should not represent ACURA at all. Her name was Katrina and she was the case manager assigned to my issue. She actually insulted me so many times and told me that it was my fault for not researching my new TLX properly. In other words, I was to be blamed for the vehicle not having a spare tire when she is absolutely wrong. Her tone was out of line and she seems to not value ACURA customers at all. What a poor example of someone like her portraying ACURA. She also proceeded to say that my sealant pump which they provide to fix the flat tire was not defective when it clearly was and she refused to see that. The tire sealant kit never worked for me and reaching out to her was of no use .Just to give you an idea as to how everything happened, Monday when I encountered the flat tire since there was no spare tire within the vehicle this made me so angry and I began to use their SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE. In a nutshell, ACURAs version of a tire pump which is horrible. THIS TIRE SEALANT PUMP SEALED NOTHING... NOTHING I TELL YOU. The pump NEVER WORKED ONE BIT. This was my second disappointment and now the wheel that had the flat had WHEEL LOCKS. To my horror, the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on. As a whole, all three items are very vital and dangerous to your life and everyone on this site should be aware of it. This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design. This vehicle is truly the best and very powerful however it lacks vital simple items which are important. The flat tire sealant pump does not work at all as I mentioned above. Please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company. Therefore if you get a flat, the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK. So everyone out there, please pay attention to this. The third thing on your tires as mentioned by me before, the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks. This is a great risk and a definitely NO on Acura as a whole. I took my pump and wheel to be inspected and the service person at Paragon ACURA never updated with the outcome and forgot me completely hence no help from him. POOR SERVICE once again. I dont recommend this place and please be aware of your purchase of any 2015 Acura models. It is a SAFETY ISSUE FOR YOU AS A WHOLE. At PARAGON ACURA, THE SERVICE CONSULTANT was horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation. I called him after two days and he had the audacity to tell me he forgot to get back to me. POOR COMMUNICATION AND SERVICE FROM HIM. What a useless guy. OMG.This expensive vehicle also came standard with GOODYEAR EAGLE TIRES. Not a good thing to begin with as well. Anyway I wish to say in my closing please guys out there be careful and be safe. Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake. I think this is my last time with Acura as their service has declined completely and the lack of respect from the case manager Katrina is not professional at all. For Acura to have someone like Katrina representing them is very bad. She needs to learn the basic which is to know her job and it is clear she does not. Please guys out there be careful.

Acura has comfortable luxury cars ranging from small sedans to SUV. I own the TL which is a luxury sedan with a V6 engine. They also have an Acura RL which is even more luxurious and the Acura MDX which is a luxury SUV. Acura has very good looking cars that are very comfortable, along with many luxury features. Seat warmers, air conditioning, hands free link, customizable seat adjustment, a huge trunk, leather seats. In the Acura TL you can customize your temperature, your seat position, and the side mirrors. The Acura MDX you can get leather interior and automatic locks. The Acura TL has a ton of space in the backseat and also has a ton of space in the front seat and also has a giant trunk. You can seat 5 people very comfortably. The Acura MDX seats 5 people with even more space in the front and in the back.

The Cars for Credit lot is a great place to go for any type of consumer. They are very easy to deal with even without much of a down payment. The design of teh car is much more stylish than past years but maintains the durability and functionality. A great brand for anyone interested in a quality automobile. You can get a lot of additional great features for customized personalization. They do everything possible to maintain quality. There is plenty of leg and head room for all the passengers to ride comfortably. A great overall ride.

I recently purchased a new 2019 Acura RDX a-spec and have been experiencing continuous issues and malfunctions with the infotainment system. Issues include system freezing, Calls not ending, unable to access navigation or apple car play, System remains on (sometimes all day) when car is shut off. System will shut off while driving and lock out of all functions. Loud screeching over speakers at random. Unable to adjust volume with steering wheel controls, etc. Several of these things I was able to document on video. I was instructed by the service manager to disconnect the battery and allow car to sit for 10-15 min before reconnecting. This sometimes resolves for a short period before the issues resurface again. Not to mention, a step that no owner of a brand new luxury brand vehicle should have to do. I recently took my car into Acura for service and they ended up keeping the car for 2 days to try and troubleshoot the issues. This is what the Service Rep sent me: Hey Tony, I got word back from my area rep that he has to cross reference the data with the field engineer to see if they feel like changing the infotainment system will address the concern or not. Some of the symptoms are known issues but have not had a fix developed yet, but we want to be sure we exhaust all options. After all that, they were unable to fix or replace anything. I was told that Acura is working on future software updates that they can push out to everyone, but for the time being, there is nothing that I can do. I feel like I bought a lemon that is probably dropping tremendously in value due to these ongoing issues. I would strongly avoid purchasing an Acura RDX and any other Acura with the same Infotainment platform. Acura RDX Owner Tony **

I own a 2015 Acura RDX AWD with technology package. It features a fine six cylinder engine with six speed automatic transmission. It has been totally reliable, and dealership has been responsive to my needs.

Car was quality. Ranges from sporty to luxury with nearly unmatched quality. Acura is a dependable brand that offers great styles. I believe it is owned by Honda and has great motors that hold up well. You still see a lot of older models still on the road which validates that Acura is quality and very dependable. I like the integration, NSX and RSX models especially for their unique style and quality. The TL model is nice as well giving you the same look almost as a Lexus but I believe the Acura models are more appealing than Lexus personally. Acuras are easier to personalize or upgrade than most other cars. Almost all brands make parts for Acura which also helps with pricing because parts are so readily available. If you are into showing cars there are endless possibilities. Normal to average, models seat anywhere from 2 to 5 people. The RSX seats 4, the integration seats 4 and the NSX seats 2.

I test drove the Sedan RLX and TLX which both have four doors, the Coupe ILX, two doors, the SUV MDX and the RDX. All of the vehicles were a very smooth drive and gas efficient. The ILX which is the compact sport car was a little small and the RLX was larger, but the TLX is the largest sedan and had quite a bit of room to maneuver in. The RDX SUV had more room than the MDX SUV, but all comparable to their competitors. You can upgrade seats, the navigation system and display. You can also upgrade the wheels with packages that are premium and a-spec. The ELS sound system is also an upgrade too.

I purchased it used around August of 2010. The vehicle had approximately 122,000 miles on it and was in great shape body wise and mechanically. About four months ago, I could feel the transmission beginning to slip. Recently, it has become dangerous to drive this vehicle. While accelerating, the car will slip into neutral. I was nearly rear ended by a vehicle following too closely when I lost power. Once, while stopped at a red light, it drove with my foot on the brake and the car went into reverse. If I had hit the gas hard, I would have crashed into the vehicle behind me.

I have the Acura TL model, which is a sedan. Theres an Acura MDX which is the sport utility vehicle and also the Acura LX which is the full sedan. This car is so sporty and cute! Its definitely an eye catcher! It is mid size but has plenty of room! Its interior is cozy yet roomy! It has a navigation system if recommended and the style is superb! On the Acura TL you can add a rear spoiler which gives it more of a sporty look. Also you can add a navigation system with satellite radio available along with roadside help availability! The passenger capacity is suffice! There is plenty of leg room whether your short or tall, small or big! Your seats are also adjustable so however your comfortable, this car makes it easy!

I purchased my first Acura TL in 2002 as a leased car and then I purchased it since I was such a satisfied customer. To my dismay, my car is slowly showing signs of oxidation on the hood, rear trunk and front hood. To my surprise, I have noticed other Acuras on the road that are about the same age as my car and they too are showing signs of erosion in the same areas. This appears to be a manufacture defect. I plan to create a blog or use my Twitter account just to get a mass response from the over-public who have Acuras if they too are experiencing this problem. Before I did the internet probe I wanted to first check with you to see if you have received complaints about erosion occurring on your cars. Im told that Honda has a growing problem with cars that rust/erode based on poor construction. My car trunk leaks into the area where my donut is stored since day one. Thanks you for your attention to this. The cost for a paint job is in the several thousands.

Our daughter has a disability but she works. She worked hard and saved her money to buy a car. She bought an Acura. Now the transmission is shot and the sad part is there is a recall for this issue but Acura will do nothing. They dont care. This is a longstanding problems with their transmission and they wont honor or support their own products. Its disgusting. This issue has been going on for years, what they do is have a car owner bring the car in to be check (you dont have any problems at that time) so now they can say Oh you used the warranty. Its disgusting nobody cares, its such a shame.Now we have to get another transmission on our own. Its wrong. If there was not a recall, we would never have even questioned it. This is a sin. Its like stealing from our daughter who has worked so hard and keeps her car in top condition. Car makers should be made to fix issues if its a known issue. Come on people. I dont even know what to say. ACURA IS NOT A GOOD COMPANY/NOR IS HONDA> You are rotten. They should be made to fix this issue as they know about it. They have 100s of complaints for this issue. Just makes me sick...

Absolutely terrible experience at Mission Viejo Acura. I was told that I can do all the paperwork for a lease online/remotely and only after they ran my credit did they tell me and my co-signer (who lives 400 miles away) that we would have to come into the dealership to sign the paperwork and take delivery. This during a pandemic where every dealership delivers cars to peoples homes. I dont understand the ridiculousness of this experience. How is this okay???

The Acura TSX leather looks worn out and years older than it is. We have a Lexus (2006) and its leather looks far superior. I expected Honda/Acura to do more. The dealers were useless. I went or called every single dealership in the DFW, TX metro and got the common response that its not a warranty issue.

Having purchased 5 new Acura from Crest Acura in Syracuse NY I expected some consideration for being a very loyal sales and SERVICE customer. When considering purchase of a sixth Acura I encountered Jim **, a very disappointing encounter. Upon having my TL (purchased new at Crest and fully serviced at Crest) looked at for trade in, I was offered far less than book value. When I questioned this, I was told by Mr. ** that he couldnt pay more for my car than he could buy one for at an auction, no consideration for a one owner fully serviced Acura from his dealership.He then challenged me to visit a competing dealership to determine if I could get a better deal. I did and I did. Upon learning that I had traded elsewhere Mr. ** spent 5 minutes running my new vehicle into the ground and telling me how unhappy I will be. What a very sad individual he is. He could have saved a very loyal customer if he had used appropriate business protocol. An example: Im sorry you arent happy Joe, what can I do to correct the problem? No he acted like a spoiled child who didnt get his way and totally ruined a good relationship.Ive been in business for 35 years and have handled a number of complaints. Ive found that attacking the complainer, defending your behavior does nothing for the business except lose a potential client, something Mr. ** easily accomplished via his negative behavior. He could have saved me had he been a professional rather than a spoiled child who doesnt belong where he is. You can be right but wrong and you can be wrong and be wrong. Whos the real loser here?

I took my car in because of a noise I heard in the right wheel well. It seemed like brakes to me. Marin Acura told me it wasnt the brakes; my brakes were fine. The front read 4 and the back 5. I asked if we should replace the front and they said No. I said, I dont want to have to come back in a few thousand miles to replace the front brakes. And they said, Dont worry, you have a lot more than a few thousand miles to go on them. It turns out the front brakes needed replacement immediately. Their diagnosis was completely incorrect. When the brakes were measured again, the front were at 0 and the back were at 6. In other words, the front were completely worn out, and the back had more left than Marin Acura had diagnosed. Dont take your car to Marin Acura for brakes, or for anything else, for that matter.

Acura has cars and SUVs. The cars range from sporty to convenient. My husband and I both drive Acura. My Integra is very spacious and comfortable. I have fit 4 people and a car seat in my Integra, and everyone had enough room to move around. There was wiggle room, enough leg space which is very important especially when traveling. I love all the features the car has. I also love how safe I feel in the car, considering I have a newborn child. My Integra is very personal. With it being a new car, I can set my phone up through Bluetooth and answer calls in the car, through the speakers, which is very important to me, be wise of work, but also safer.

2008 Acura TL - Worst vehicle I have ever owned. Acura does not stand by their product. Purchased new and dealer maintained. It has cost me thousands of dollars in repairs. Major wiring issue early on not covered by warranty. Accelerator pedal pump system went out 200 miles past warranty, called Acura hoping they would cover it in good faith but they could not care less. Now the transmission is really clunky. I have had so many problems with this car. Afraid every time I drive it something will go wrong. My 99 Ford Explorer with 182K mile has never had any issues. It hogs gas but is way cheaper than Acura repairs.

The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUVs, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

The dealership had multiple cars available in their inventory ranging from the different models, colors, years, and new and used vehicles available. I really enjoy the upgrades that come standard in all Acura Vehicles which led me to the purchase of my new vehicle as well. Each model comes basic with navigation, leather seats, and sunroof. Overall I feel like there could be more leg room added to the back seats of the vehicles. However they are comfortable and provide a sense of security and luxury.

I purchased my 2006 Acura TL on 7/13/12. When I purchased my vehicle, I was told some issues were fixed with it regarding brakes and computer. I was told everything was fixed. I was also told by Rich that the salesperson would show me how to use my navigation and pair my phone to my car via bluetooth. As far as the bluetooth issue, the salesperson tried to help me pair it to the car. But the bluetooth asked for a code that the original owner setup and no one knew it. They said they would try to contact the original owner. I have been waiting since I purchased the vehicle. Today, I spoke to Rich in person about my issue (who has not returned any of my phone calls) who is the sales manager and he told me in a rude way, I am not fixing it. I spent over $2,000 in that car to get the lights off and that is your problem, not mine. And he said this after I told him the vehicle was advertised that it has bluetooth and I wanted it fixed. I told him I was going to make a complaint and he said that isnt going to do anything. As far as the check engine light issue, that car has been to Acura three times within the past three weeks. The last time, I dropped it off which was the 3rd time on approximately around 6/28/12 to fix the engine light issue and to do an alignment. I was then told the light has something to do with the computer and the brakes which I was promised was fixed before I bought the car. They gave me a loaner and I was told it should only take about 2 or 3 days. Then, I was promised that car would be done on 7/5/12 and it still wasnt. And when I picked it up today on 7/9/12, I have different lights on and my VSA (Vehicle Stability Assist) lights are on and are not working. The salesperson apologized and said he would get with the service manager Carl who I spoke to multiple times and made promise when my car would be finished and was not. Right now, I am very disappointed on how a luxury dealer treats their customers and not take ownership of their issues. I want my car fixed without waiting a week and my bluetooth unlocked.

Acura offers quite a very big variety of cars and is my trusted brand so I would highly recommend them when youre looking for a car/truck. I would go to them day/day for cars/trucks. My car is quite the piece from them and theyre amazing. Theyre also very trustworthy. They have their own style and it is beautiful just the way the cars/trucks are.

I highly recommend this brand for many different reasons. They have wide selection of models as well as colors and has a lot of wonderful features from DVD to CD player to choose from. The styles are one of a kind. There are many wonderful exterior colors and the interior comes in leather or your basic interior. You can upgrade your vehicle but it will cost. If you dont like the features on the inside of the car you can have it changed to fit your personal needs and style. This brand of car has plenty of room for family and friends. I know that is definitely a plus.

I bought brand new Acura MDX in 2007. Since I bought I have had issues related to either Accelerator noise, Air conditioning leakage, or low brakes and cracks and scratches in seat leather. I have been taking my MDX to fix these issues at Bloomington Acura dealership where I bought it. I am very much disappointed with Acura manufacturer as these issues have arisen at baby miles. I am also very upset and disappointed with Bloomington Acura Service Dept. as far as finding the source and fixing issues at the first place. I always have to bring my Acura MDX twice or three times before they are able to diagnose the exact symptoms. In the past, I had to take my Acura MDX three times to the service dept to figure out the source of Air-conditioning leakage.Currently, I am having issues with low brakes. Few months ago, the brake pedal is almost to floor before I am able to stop the car, I took my Acura MDX to Bloomington Acura service dept. I was told initially that they will try to find any brake fluid leakage, if not then they will have to change the Master Cylinder part to fix the issue. I agreed, eventually they had to change Master Cylinder but when I drove the car I still didnt see much difference because the brake pedal was still almost to the floor when pressing the brake pedal. So, I took my Acura MDX again to the service dept and they said everything is fine and up to the coding standards. There is nothing else is remaining to be done by them. They suggested to drive the MDX for couple more months and see if it comes back. Within three weeks the issue came back and again the brake pedal is almost to the floor. I have taken an appointment with the service dept again and will find out if they come up with some different stories. I am really disappointed first of all with the quality of Acura MDX because I have not driven my car much and it has only around 43K miles and yet I have brake issues. Also, what drives me crazy is that the service dept cant fix the issue although they are so called Acura Specialist which they charge tons of money. I wish they have experienced and certified people to fix cars in the first visit.

Ive had the Acura RL for a while. It is the first car in many years that I still love to drive. The design is awesome, the performance is awesome, and it has been very low maintenance, even though Im almost up to 200,000 miles!!

Love the Acura deluxe. The car is beautiful and also has a perfect shine to it. I love the black color interior. Its perfect to go to the beach and does not get wet very easily. Its very big and has a perfect warm seat. It is perfect if you have kids, and the kids and love ones love it. Also the deal I have made for this car is perfect. Did not pay that much. The best machine and engine. The best car for me.

My dashboard started cracking around the passenger side airbag. My car is garage-kept most of the time, even at work! Its obvious that this a manufacturer defect and should be replaced! In one day, I saw 4 TLs with cracked dashboards! I dont think I will buy another Acura.

I have bought an Acura ILX July last year and in January the transmission broke! February they had to replace the battery twice, in March they had to replace the starter... and today the car would not start. I have been trying to talk to Acura saying that the car is beyond repair and that I dont need a buyback, only give me car that is not a lemon... the case manager keep saying that he is trying something but cannot guarantee anything!!! So I would not recommend anyone to buy an Acura, specially ILX.

2007 mdx - I have 2 acuras and love both but will never buy another. Transmission error light came on at 90500 miles. So i brought it to Oxmore Acura in Louisville. They did a test and showed me a report that the PCM failed and stated it had to be replaced because the car could stop running. I paid the $900 and they replaced it. After it is replaced they tell me i need to replace the 3rd gear pressure switch. I said I thought the problem was the PCM since the reason I came in was I wanted the transmission issue corrected. Turns out the FAIL wasnt because of any transmission problem but a recommend change because the car was 7 years old. I feel like that was a fraud. Will never step in a Acura dealership again.

Got the car in July 4. To start it is a beautiful car but first day of having the car had to call because the rear cargo door every time it opened sound like a whale and the cooling on the seat was making noise. When I came back they tell me they have to leave the car because they need to order parts and the head liner has to come down in order to change the hinge. I talk to someone about getting a new car that was less than a week and they were like, You put miles on it, in which I replied, Of course I have to use it to go to work, otherwise I can’t pay the car, but they refused. Resolution on that was replacing the hinge and the seat. It was a plastic that was never removed and was making the noise. Now around September I start hearing noise from the brakes and took the car on October for oil change and ask them about it and they said there was a service bulletin to replaced the rotors because it is a known issue. Got rotors replaced and they still make noise. Call them about it and they tell me I have to deal with it until they come up with a fix because the service bulletin did not fix that issue and they are working on it. Now today is December 5 and the screen does not turn on then I try again and again and it finally came on but is stuck on the Acura disclaimer turn on and off the car and the screen now remains turn on on the disclaimer screen killing my battery. Called SPRINGFIELD ACURA again about it and they tell me again that they know about the issue and to disconnect the battery terminals for 15 minutes. First off I don’t have personal tools to do that. Second I am in warranty. If I touch it they will blame it on me. Apparently the engineers they have are not doing a good quality check on their work and for a luxury top brand of Honda like Acura very terrible service.

The car is the best that I have driven. It rides smooth... its good on gas... and I have not had any problems with the car since I got it. I can fit everyone I need in the car comfortably.. everyone has legroom. I love that I dont have to hear anyone complain about being too close to the other. When you see the car you know its an Acura. Its unlike any other car I have ever seen or ever driven. I would recommend it to everyone.

My wife and I bought a Certified Pre-Owned Acura from Acura of Ocean. We should have bought a Certified Piece of ** thats what we got. We have the same issue that so many other Acura Users have with the mysteriously battery. It’s amazing the common thread and no laws have been broken or a recall issued. What does this need to be insured and licensed like mortgages through the government? Is that the only way to keep organizations honest? Acura you have a common theme here you pushing luxury pieces of junk. Dont buy Acura. You want a luxury car? Buy a Mercedes. Buy Toyota. You will enjoy more luxury.

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

I own a 2006 Honda Pilot and 2009 Honda Accord with over 260,000 miles and no major issues. I decided to upgrade to an Acura considered their luxury brand and I am living to regret it. I have owned a 2012 Acura TSX for 4 years - kept up with routine maintenance and lucky me I have had issue after issue costing me thousands. I have had to replace the CV joints, converter, power steering control module and the transmission. Overall costs to date - $9500 and not done yet. My Hondas are still working and my Acura TSX - is constantly breaking down. Such a nightmare. Will never purchase another Acura. Buyer beware!!

Bought a 2017 RDX Advance only to find out that 1/2 the features will not work without purchasing Acura link. Has been almost a week trying to set it up because they put in a wrong email address. It still doesnt work! I have found them to be unhelpful, and incompetent! Hands down my worst car buying experience! Like the RDX. Hate the customer care.

My Acura is a 2012. It started as a lease but I liked it so much I kept it. I have 87000 miles on it and have never needed breaks. There is no rust on the car anywhere. I bought the insurance in case anything went wrong... It appears I wasted my money.

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership. Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat. I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.

I cannot believe I paid almost $50k for an RLX, a luxury car, apparently designed by an idiot. I dont like anything about the car except perhaps the acceleration. The navigation, graphics, handling, convenient features, cup holder, radio controls, speech recognition, etc...unbelievably poor and stupid design. The safety electronics feature beeps AFTER the danger is either cleared or encountered. Slowest microprocessor that money could buy on a luxury car. Worse car of the year for the money. Acura, shame on you. You have ruined the Acura brand.

NSX, MDX, RDX, TLX, ILX, RLX, are all some models of Acura. This brand offers SUVs and Sedans. They range from colors of blue black white and grey. This car also has wifi capabilities and has Sirius XM radio. The car has 4 seats and 4 doors. It can carry 4 passengers maximum and trunk room for additional things.

New car but I love it! The ride is smooth and comfortable. Gas mileage is good. I have had the car for a little over a month. It has a luxurious feel and ride. I only have positive things to say about the Acura.

Similar to the other post on the Naperville dealership, Ive been a long time Honda/Acura owner with an 89 Prelude, 96 Prelude, 02 TL, 03 Pilot and 08 TL. This latest TL has been by far the worst. Right at the start, the passenger side A/C was not working and that is basically the only thing that was covered by warranty. The rear breaks wore out after 20k miles and when I took it in, I was told that it is a wearable item and they would charge me just to look at it. I have never had front brakes wear out after that short of a time period, much less, rear brakes. I have very little city driving. Find out why the back brakes are apparently locking up? No way, my problem. The latest problem deals with water leaking into the car. I took it into the dealership where they took a quick look and said I needed to schedule an appointment so they can spend more time on it. I scheduled the appointment and took it in. They spent half a day and could not find the problem. I just now took it in again to show them the problem as it was happening. They took a quick look and said they would have to run a diagnostic and charge me for it. Ridiculous. To show that it is not just the dealership, I called Acura (client relations, I believe) and their only comment was too bad, your fault for not spending your time going to other dealers, etc. because it is now out of warranty by a month (everyone delayed long enough I guess). After going round and round, I gave up and told her that this is ridiculous that Acura does not stand by their vehicles and this is the last Acura/Honda I will buy. Her only comment was that that is certainly my choice and I am welcome to do that. So anyone considering an Acura (owned by Honda), there you go. Buy their car and you are on your own.

Acura offers a sufficient variety of models to suit every lifestyle (sedan, SUV, sport model, etc.). When I owned an Acura, I had the Vigor sedan model, which I absolutely loved. Their models are classically designed, and an old Acura looks just as contemporary as a new one. What I particularly appreciate is the fact that blind spots are minimized, reducing the need to stretch and crane your neck before changing lanes. Also, their upgrade and personalization options are comparable to those offered by other manufacturers of upscale automobiles. For example, on-board GPS, air conditioning, hands-off mobile phone, etc. The passenger capacity depends on the style and/or model of car selected. My Vigor sedan had standard seating capacity for two passengers in the front and three in the back.

Not many different models, but there are great colors and have different engine sizes. The car itself was great looking and I loved the easy going body. It didnt look like some weird spaceship like other cars look. The car had a nice sleek looking dash and is easy to clean too. My immediate space, and front seat passenger space was nice and did not feel confined. However the backseat was small and not very comfortable. Also, whenever I had issues with my car, the parts were very expensive and that was the downside for myself.

I love the size of my Acura ILX. It has the feel of a much larger car and drives and rides great. It has plenty of power which many small cars lack. I’ve had no problems with my car during the 3 years I’ve owned it.

When we purchased the 2011 Acura RDX Turbo, I asked my salesman what was the actual gas mileage for this car. The sticker said 19/26 but he said 16/22. This car is driven very conservatively and we are averaging only 13.5 to 14 per gallon. My question is what can be done about this and why would Acura produce a car that only gets this kind of mileage when all other car makers are engineering their cars for economy driving, not a gas hog? The car is a decent automobile except for my complaint. I just might sell this car and go to another brand.

The Acura CL is the most reliable car I have ever owned. The only thing that goes wrong is the normal wearing of parts. Its a 1997 car and was totaled once, but I had it towed so a new transmission could be installed and it runs perfectly. For a 1997 vehicle it has automatic door locks so I can lock and unlock the doors from a distance. It also enables you to open your trunk as you approach the car, especially helpful when your arms are full of items. It has a sunroof which is always nice to have. The things that would improve the car are things available in todays cars, like a Bluetooth connection for your cell phone or a GPS that will give you directions. Heated seats would be nice and better speakers for the radio and CD player.

Luxury car is what they call it, more like CRAPPY car! I have a 2013 RDX. Few weeks after purchasing it, it started to have break noises. 3 years later, its still an ongoing thing. They cannot find a solution to it. When I simply asked the service team what they can do to stop it, they simply said its not going to stop. I have been in and out for the same problem that never goes away! Its very frustrating and scary to think that it could be a safety concern! Client relations is also one sided! They dont listen to you because to them, its the service team thats right. Screw this company! Never gonna buy a luxury car again! You do not get your moneys worth and no peace of mind driving it!

I just love my Acura MDX 2016. I like that I can customize my vehicle. I love the color. I chose silver and it looks fantastic. I love the look of my SUV, it is a great family car that seats 7 people. I love the heated seats feature for comfort and its great in winter time. I also love the Bluetooth feature to connect my phone. The car is so easy to drive with great mileage. Its really fun to drive.

Please be accurate with my statement? Absolutely. I purchased a 2005 Acura Rl, 4 recalls, the FAKE leather after 3 years had peeled and separated on the seats, arm rests on a $45,000 vehicle! The plastic door handles have broken causing for the whole door rest to be required to be replaced just to fix the handles. The cd radio hasnt worked since 2006. I also have a 2009 Acura rdx which also the radio doesnt work, just laughable $35,000 vehicle. You hear everything going on inside and outside of it, from screws to air. You hear it all. Im so done with Acura. My feelings were already hurt when they took the Legend name plate away in the USA. I am so, so disappointed and Lexus will be my new friend.

All their cars are nice, reliable power options, great inside and out, last a long time and they have family cars and sport cars depending on your needs. These cars always have looked good and seems to get better with time. The features have got better over time, better radios, better interior design and power everything. At the dealership you can customize your car with tinted windows rims, also custom colors you can change out the interior colors and you can add TVs. Depending on the model of the vehicle you purchased you can sit anywhere from a two-seater to a full-size family vehicle just depends on the preference of your family.

We have owned many vehicles and we decided to give Acura a try mainly because we liked the body style and Hondas reliability. Worst mistake we have made in a long time let alone a very costly one! The car performs alright but the $5000.00 upgrade for the technology package is a sad story. The dealership along with tech experts there can barely explain its functions. Been there several times after reading the limited information in the manual and each time it takes three of these geniuses to solve one issue. They say to play with it but if trained personnel from HONDA CANT do it how is the consumer supposed to? Very unfriendly compared to other makers. Dont make our same mistake.

2004 MDX - Around 100,000, the radiator broke. Around 110,000, the auto transmission was toasted. $4,600 to fix. Just last week, power steering pump leaked. Who could ask more, anything more?

The car has great mileage and its size is not too big or little. Anyone can fit inside the car. It also has a good window tint. The seats are comfortable and made of good material. The car parts are not too expensive if needs to buy for it. Plus the gas is not expensive, and only $35 will fill up the tank.

Gunn Acura sends emails to customers saying No Appointment Needed, Service for 1 hour or less. This is false. According to Gunn Service Mgr. it takes 1.5 hours or more. Staff not friendly. Over promise their commitments. Overpriced. Not buying another Acura again.

Called to submit a warranty claim on 5/30/21 and have been waiting over two months for a call back. I have followed up twice on 7/8/21 and 8/15/21. Each time I am Told that the case Manager cannot take my call and a call back request has been submitted. The issue with the car is continuing to get worse and Acura customer service does not care to resolve the issue. Extremely dissatisfied.

The brands that this car offers are RSX, TSX and many other styles that are cool, efficient and reliable. I personally like the Integra cause it is sporty and fast. The car has many features that arent new but are what a vehicle needs and its very comfortable. I highly recommend it to people who like JDM. There are many modifications one can do with the Integra from engine mods to the interior. There is room for 8 people in the back because Im Mexican and Mexicans can fit 30 people in a mini van with no problem.

Acura RDX has been a very dependable vehicle until recently. We started having a water leak come from behind the windshield. It took a week for the Acura dealer to figure out where the leak was coming from. Also, when I drive over any bumps, it has always made a rattling noise and its annoying! I wish that I purchased a Toyota RAV4 instead. Even so, I like the way the vehicle handles on the road and the comfort of the seats. It also has plenty of storage. I felt this vehicle was a good value as well.

The driver side fog light unit fell off. I have been taking care of the car very well and there isnt anything remote in my driving that would have caused it. Multiple pictures were provided to Acura for verification. Acura does not own that the unit failed due to manufacturer fault. Shame on you Acura.

I left my Canadian 2001 Acura 3.2TL at AutoWest Acura of Stevens Creek for a recall check up on the automatic transmission overheating problem on 1/30/2012. I communicated with Sarah from Canada Acura client services and she said that AutoWest Acura of Stevens Creek just needs to give her a call and shell provide the procedures necessary to perform the recall. Jaime from AutoWest Stevens Creek, on the other hand, left me a voicemail yesterday at 6:42 pm saying that his service manager needs to do more research on my car before working on it and that the last Canadian car that was brought in about a year ago sat there for 3-4 months, almost 5 months, and he implied that I might not want to wait that long to get the required service from them.Quoting their recall letter, What is the problem? Certain operating conditions can result in heat build-up in the transmission second gear set on certain 2000-2003 vehicles. This could result in gear tooth chipping or, in very rare cases, gear breakage. Gear failure could result in transmission lock-up and a crash could occur without warning. In most cases, abnormal transmission noise will indicate a problem.I refuse to accept the fact that they are showing absolutely no urgency in having this defect remedied. It is ridiculously that a dealership who sells Acura cars could not locate the necessary documents to prove that this recall exists. I literally had to make all the calls and walk the service advisor through their own company website as if it was their first time seeing recalls. Even then, Jaime insisted that the recall letter on Acuras website was not enough information.Who dares buy an Acura now?

I know it’s a huge review but please read it before you make a decision to buy Acura ILX! Maybe it will help you to change your mind! Since the moment I bought a brand new Acura ILX 2020 as a pleasure car in July 2020, I have already visited Prime Acura Dealership 10 times. The main issue – is a loud clunking noise that coming from the front side of the vehicle so you can feel it in the floor when tapping the gas while cruising and also from the passenger’s side and also hesitation while driving. All these problems occurred when the mileage on the car was about 3500 miles. To solve the issues, the dealership made a decision to replace the right axel (twice) and the intermediate shaft. They unsuccessfully tried to resolve the issue with the noise two times. When I came back to the dealership with the same problem the 3rd time, they told me that the noise is actually a normal characteristic of the vehicle. When I asked them why it was considered abnormal before and now it became normal, the mechanic told me that he didn’t know this particular model very well at that point.When I tried to look for a help in the other dealerships, I had received the same answer – the noise is the normal characteristic and the car is acting as designed. When I came back to the dealership with the same problem (it was my 6th time) the mechanic with more than 20 years of experience at Acura, who did a test drive, told me that the main reason of the noise could be transmission defect and that, possibly, there is a transmission replacement required. But after couple days of working with my car, the manager of the dealership got back to me with the answer that the car is acting normal. I have a camera in my car that recording 24/7, and the moment where the mechanic mentioned the transmission defect was recorded. But when I came home and check my recordings, I found out that that particular piece is missing. I have never had any issues with my camera before! Unfortunately, nobody from the dealership was able to explain me how that happened. To my great luck, I forgot to switch my clock to winter time, and because of that I have all the videos that I thought have been deleted. I decided not to give up and made an appointment with the engineer at Prime Acura. I requested a joint test drive with him, but at the dealership they told me that this is impossible because of the COVID-19. It was weird to me, because they allowed joint test drives with the mechanics but no with the engineers.When I realized that nobody at Prime Acura wants to help me, I went to the independent licensed mechanics who confirmed that the problem exists –“ there are hesitation during acceleration and thumping noise during up shifts, problem is indicated as internal transmission or TCM programming issue”. It was exactly the same words that the mechanic at Acura said to me before they changed their minds.One day I couldn’t start my car, because the battery died (Brand new car!). I had to ask my husband to jump the car and rafter that I went to the Prime Acura right away. The mechanic performed the test and told me that the battery died because it was defective. They replaced the battery, but 3 weeks later I found out that my camera was not recording in the parking mode, although it was before the battery was replaced. The mechanics who installed the camera told me that the battery voltage falls below 12 volts and the camera stops the recording. I came back to Prime Acura to ask what battery they installed, because before the replacement there were no issues with the camera whatsoever. The answer that I received was the power capacity of the battery is small and the camera is too heavy for it. When I asked them why it never happened to my old battery they just tried to avoid to answer the question and only repeated that the battery is too small.I tried to look up the problem and found a few articles about the camera, stating that the camera can’t kill the battery. I sent those to the Prime Acura rep. I just wanted to get answers on my questions but instead I received very rude email from him where he says that he doesn’t want to continue the conversation. Bottom line, I haven’t seen worse customer service that was provided by Prime Acura. They haven’t fixed my problem, they haven’t shown any desire to help or at least sympathy and respect towards me as the client. I DO NOT RECOMMEND to buy Acura ILX! This 26k purchase only gave me a huge headache and a lot of stress, humiliation and prejudice of my customer and human rights. Acura doesn’t stand by their product or does the right thing by the customer! The actual quality doesn’t comply with stated, car warranty is nothing but a joke and the “premium class” is just a dial tone.

My car is a 2016. I bought it used. It was in excellent condition. The acceleration is lacking somewhat. It has a hesitation problem. But its a nice looking SUV. Its smaller than the car I sold when I bought this. That was a Hyundai Santa Fe. The Acura has some convenient things. It has a moon roof. It doesnt use a key to start the car. Its a push button. Mine has fully adjustable front heated seats. They are leather. Id like to have cooled seat because I live in southern Arizona. Overall its a good car thats a little hard on gas, however.

I have owed 8 Hondas/Acuras in the last 30 years. This time my 2011 MDX is burning oil so I called Acura. They said I was under the mileage needed to have to rings and engine rebuilt but my time had expired so TOO BAD. I asked how they contacted me about this problem as they knew about the other 7 cars I owned. They said, Oh we contacted you. I asked how since they had my email, phone number and home address. They could not verify they sent anything. They could not even tell me how they contacted me. So Im going to put on a sandwich board above my car saying I got screwed by Honda/Acura. Ask me how. If this is customer service I wouldnt recommend this company to anyone.

Acura has pretty attractive and sporty models that run pretty well and not too costly. They have sleek bodies and good performance. Overall I am happy with the look and appearance of the vehicle. Upgrades are standard like other brands. The car can be nice to drive with no upgrades but if fully stocked it is a sweet ride. It has a roomy interior and overall comfy compared to other cars and other car brands, not the largest space but definitely enough for a person. Have not had any bad experiences with them. Definitely may recommend for friends shopping for a car.

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldnt be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles. I took the car back to Vandergriff 3 times because the car wasnt going straight. The first time it was pulling to the left and the next two times pulling to the right. Ithen took it to another dealer in my area, Goodson Acura. They performed an alignment for free and said the issue is fixed. I drove the car right after and again the issue was there. The car keeps going to the left. The sensors in the car has be reset and still the car doesnt go straight. I contacted Acura Client Relations and Sue from CA called me back. She called me 3 weeks ago. She mentioned she will call me back and let me know if I can bring the car into the dealership. Three weeks in and reaching out to her three times already, she hasnt called me back. I am getting frustrated I have a new car and it drives worst than my 2021Mazda 3. I will never buy a car from Acura again. I will stick with Audi and/or BMW. The contact number for the Acura Clients relationship person is 1-800-999-1009 ext **.

2009 Acura TSX is Junk. Interior that looked like leather is really rubber as thin as a balloon, all around the seat sides, head rest and arm rest. Falling apart at 90,000 miles and looks like the car has leprosy. Very sad for such an expensive auto. Burns oil like an old Chevy. I will never by another Acura or Honda. Compare that to my Toyota Tacoma. 12 years old, 130,000 miles, interior looks new and mechanically have never had any failure of any kind. What was I thinking to buy to Acura?

My family has purchased almost 10 new Acura products in the last 14 years, all new. My mother bought 2013 Acura ILX for $28k. Only has 15k miles. Has had 3 batteries! Acura says car must be driven 20 mile a week or battery dies! Offered $12k trade!

The Honda Acura had many models including SUVs or sedans. I have an SUV car and it is very convenient for the snow. It handles snowstorms pretty well and is able to get up the hills. The car looks luxurious and has an expensive feel to it. Definitely cheaper than the Lexus or BMW but has many similar car features. The additional higher end features are included in this car. It has many advanced features and upgrades including the sound system, sunroof, Bluetooth accessibility, roof rack, heated seats, GPS, parking cameras in the front and the back. This car seats 5 people including the driver which is perfect for a regular sized family. It is good for vacationing and there is a good amount of leg room when seated fully and no one is really cramped or smushed together.

Although Acura does not have many models, they produce much more reliable and long lasting cars because they have more time to focus on perfecting the few models they do have. I love the sporty yet calm look of Acuras. They keep a very stylish and sleek looks while also not skimping on comfortability and nice up to date technology. They have many upgrades and personalization options that should please any consumer, from color to the latest gadgets/technology. You will not be disappointed! Acura has always been very comfortable and passenger friendly. Three people can fit very comfortably in the back and they leave everyone enough leg room!

I purchased a 2015 Acura TLX Oct 2015. Day 1 of picking up the car it had a rattling noise in the speaker. I reported it to John Eagle where I purchased it and brought it back for service. Since then I have brought the car back 7 times to the dealership and they have not been able to fix. They will not replace the speakers or anything in the sound system. I have the car volume on a level of 3 and it still make that noise. If I turn the volume up higher you can hear the knocking noise from outside the car. The dealership finally had an Acura District Manager come out on 7/8/15 and know they are saying that they cannot fix the problem and there is no fix for the problem. They kept saying it is indicative of the type of car. The guy I am working at Acura corporate said he will get back to me which means I have to call him 3 or more time to get a response. The dealership admits that there is an engineering problem with the TLX but there is no resolution for it. If anyone has any advice or how to remedy the issue please let me know. Very frustrated that I worked very hard to get a luxury car and realize that I got better service when I had Ford, Subaru and a Honda. This my seventh leased vehicle, 4 Hondas leased and they are going to lose a customer that has had great history. So upset with the situation.

I took my Acura MDX 2011 for its 1st service in Bellevue dealership. They checked and took the car into the service area. When they gave me the car back after service, there was a big windshield crack. When I asked, they said this commonly happens many times and my service manager will have to see and approve for the replacement. After 2 days, the service manager said that it happened before leaving the car for service. The guys said they did not notice it when leaving the car and noticed it after the car wash. This service manager is very rude - I cant replace it; it’s all your fault, he was asking me to claim insurance for this and saying thats what insurance is there for. When I said I will complain to the Acura Company, he said, Nothing is going to happen, do whatever you want. When I asked him to see the cameras, how it was before, he said, I dont have the time for all of this, and hung up the phone. I am thinking of going to a lawyer to handle this with that rude guy.

Purchased new from Acura dealer, a 2014 MDX. At 22,000 miles noticed annoying chirping noise. After second time to dealer, they advised noise is from fuel pump and characteristic of vehicle & similar to other MDX. The loaners I have driven do not have this noise nor did mine for first 22,000 miles. I paid $50,000 for this vehicle, which is my fourth MDX. Unless Acura changes their response and fixes this noise, it will be my last. Who pays this amount of money to listen to irritating noise caused by fuel pump? Acura appears to be company driven by cost not customer relations! Where in the past I recommended to friends to consider an MDX, I now advise them of my unresolved issue. Those that ride with me ask what the noise is and wonder why I do not have dealer repair. They are dumbfounded that Acura considers this noise acceptable.

Acura has a lot of options depending on the size of the car that you are looking for. I would recommend that you try different ones. They also have a lot more of high tech options that are necessary in this age. Sports car SUV sedan has great stereo equipment and easy to learn how to work things. As with technology there are many options that you can gauge which ones are more important and fix those ones and personalize as to your comfort. Plus their cars are very roomy have plenty of room in the back of the car space for cargo and really good amount of leg room in front and back. Even with car seats can fit 3 in the back.

My exterior door panels have warped 3 separate times and now the 4th time. Acura (2015 Acura RDX) has a defective material and now fails to stand behind their product. This has also happened to my 2016 Honda Accord. I know numerous people that own the same products and they too have warped panels. Acura will not stand behind their product. I am so finished with this company. I own 3 Acura’s and a Honda! I’m finished with them.

Acura has a wide variety of coupes and sedans. As well as the SUV if thats your preference. You can drive off the lot in a family car, sports car, daily driver, or work truck. The color selection was great. They had plenty of features and amenities for every kind of driver. They had big and small cars, and chrome rims and alloy hubcaps. No matter what you wanted in your car they can fulfill your need. For the older customers you can get a backup camera. Acura offers a good selection of stereo upgrades as well for the music enthusiasts. The coupes didnt have as much leg room as the sedans or SUV so they were a bit cramped. Other than that, they were quite roomy. If you are a larger person or got a big family then stick to the larger cars.

I had 2 issues with my 2010 CPO Acura ZDX Advance. The first was the fogging of the headlights within the warranty and the second was a gapping of the front fender liner from the cars body, resulting in a noticeable and unsightly gap. Both matters were first reported to my local dealer who advised that both matters were caused by environmental conditions, and therefore not covered under warranty. An Acura service bulletin acknowledges the fender well issue as being caused by heat, and the fix is replacement of the liner at over $350. I quickly advised Acura that I operate my vehicle IN THE ENVIRONMENT! While I purchased this vehicle used, it was a dealer car that spent its previous life on the lot in sunny California, the very climate it was designed in. After a trip to the dealership and a couple weeks back and forth with Corporate Acura, during which I advised them of each of the of the 5 Honda/Acura vehicles I had owned, they simply refused to offer any assistance, hiding behind their ridiculous environment position. CPO vehicles are sought precisely for the warranty, which has proven to be of less value than the paper on which it was written.I have been a huge Acura/Honda fan over the past 27 years, but I clearly have higher expectations than Acura has in their own products. The ZDX was originally touted as their flagship vehicle, which clearly should be able to stand up to usual weather, at least within the warranty period! To fail in that regard is simply a failure of materials and a failure that is unrelated to the customers use of the product. In the end, the local dealership (from where I did not buy the car) offered to provide the labor for buffing the headlights when I paid for the $30 kit, which I did. Bottom line: CORPORATE ACURA DOES NOT STAND BEHIND THEIR CERTIFIED PRE-OWNED WARRANTY....BUYER BEWARE!

I was driving on the freeway at about 60 MPH, keeping up with morning traffic on US101N, when my ACURA MDX 2011 suddenly stalled. I was pressing my foot on the accelerator but it would not go faster; in fact, it started slowing down. I was able to coast off to an exit, luckily, and then the car completely stalled, and would not start back up again. The dealership, Acura of Marin happened to be right there, and I had bought the car from them, Certified used, just 5 months prior. Although the service department was really great, and my car was under warranty, I sold the car back to them at a loss. Turned out it was a faulty/defective fuel pump. They called it bad; I call it defective. I was lucky that neither my children and I who were in the car, nor anyone else got hurt at the time of incident. No warning lights ever came on. Would not buy another Acura again.

My experience have left me feeling angry as a consumer. On many sides I have experienced disappointment. I did a trade in 10/12/17. Completed paperwork twice. Finance company originally Wells Fargo, never have I been late with my car note. As of todays date 12/26/17 I dont have resolve with the pay off, nor payment book. I was told that Acura finance company would contact me but to no avail. Early pm today I spoke to manager who said will call back after he get paperwork in his hands. Its 10:11pm. Still waiting. Ive tried to be patient. Tomorrow I will have to spend the day talking back and forth with Wells Fargo. PLEASE ADVISE.

I purchased a new 2014 Acura RDX with all-wheel drive and technology package from Apple Tree Acura in July 2013. The dashboard has slowly warped where it meets the windshield and has a dip or sag about 6 inches long and inch deep. The Apple Tree service manager as well as the factory representative determined that the problem is a characteristic of the RDX, that there is no fix and they will not attempt to repair or replace under warranty. They have admitted that my dashboard is the worst they have seen, but all RDXs have this characteristic to some degree. I believe this is a flaw and it should be repaired under factory warranty. A $40,000 vehicle should not have a sagging dashboard as a normal characteristic. It certainly was not sagging when I purchased the car. When Apple Tree Acura sold me the RDX, they promised me a comprehensive warranty and exemplary customer service for 4 years or 50,000 miles. They now point to the factory representative’s decision as final and refuse to honor their commitment to me. I strongly urge buyers not purchase any vehicle from this dealership! They have absolutely zero integrity.

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

I have 2015 Acura MDX which I purchased from a reputed dealer in Houston. 4 months after 4000 miles things were going really well.. This part of the ownership happy!!! Then one fine day, it started developing tick sound when the vehicle was flexing as I move on uneven road. Things started getting little worse as days passed by. I took it to the dealer. After 2-3 days, dealer came back stating they cant fix the car. Acura rep. will come down and take a look. In the process, Acura rep damaged my car now it needs to go to a body shop.Acura assigned me case manager, and they never called me. After 10 times follow up there comes new case manager. Now the new case manager is no different, he would not solve the problem. After continuous follow-up and close a month of agony someone from corporate called me to say they will fix the car, but now they cant replace it and in turn they would pay me 2500$ for all the hardship that I been through. A brand new car lost its value as it been to a body shop and it will show up Carfax. Why the customer has to take a hit for Acura reps mistake. But Acura cares less. Never Buy an Acura unless you want to be a unhappy customer like me. I am selling out my car with loss of 2000$ after getting a new PORSCHE!!! AND I AM NOT GOING TO BUY ANOTHER ACURA NEVER EVER IN MY LIFE...

You would think an auto maker, who endangered the well being of my 2 year old daughter, would be quick to correct the problem of a defect on one of their cars. I took my daughter to the park on a hot day. When we were about to leave, I unlocked all the car doors as usual by placing my hand through the door handle. I opened the back door, placed the bag with my keys on the floor, buckled my daughter in her car seat, closed the door, and went to open the drivers door. All the doors were mysteriously locked. All the doors were unlocked, how could they just lock themselves? Also, with the 2013 Acura RDX, you cannot lock the door with the key fob in the car. I of course began to panic and a maintenance man broke the small window on the side so I could get my daughter out. Upset, I drove to Center Acura even though it was late in the day. They told me it was too late to check my car, but could look at it next Saturday. I asked how this could have happened and nobody knew. It was almost like nobody believed me. This is a pretty serious defect and I at least thought they could help me out with the cost of the window. Nope, I received a quote for $708 ($228 for the window and $480 for the labor). I then called later to ask if they charge to diagnose the problem. It was $160 just to look at it. Called the Corporation and they basically said it was up to the dealer. I cannot worry about the safety of my children so I am looking elsewhere for a car. BTW, that same window will be fixed for $270.