I got the MDX 2016 and I have about 12000 miles and the suspension is so bad I went to the dealer to look at it, they fix the system on 2017 models so I have to stick with it or buy the new one 0.

2011 Acura tsx. Worst riding car Ive ever had. First and last Honda Ive ever/will ever own. Interior rattles everywhere from the time it was new. Cheap thin paint on front of car - looks like its been sandblasted. Im easy on my cars. This was a daily driver with mostly Highway miles. Transmission went out at only 75k. Never had trans problems with any car Ive ever owned. From what I hear, this is typical. Honda transmissions are some of the worst made. GM and Toyota are best. Oh well, you live and learn. Hope this review helps someone NOT buy an Acura or Honda.

Ive had the Acura RL for a while. It is the first car in many years that I still love to drive. The design is awesome, the performance is awesome, and it has been very low maintenance, even though Im almost up to 200,000 miles!!

I got RDX 2018 model. I mainly tells what this lacks compare to other non-suv models. I expected decent options when I say word Acura or luxurious model. Rear passenger leg room is so small, my old Toyota Camry got much larger leg space. Acura provided two 12 v chargers. Guess what, they are cigarette lighting chargers. If any passenger want to charge their phone, they need to buy compatible charger. What a life! No power windows for passengers. No telescopic steering wheel, means no adjustments. Now, good things about this one, smooth transmission ride, power steering control, vehicle stability, and its sleek look and design suggestion, compare option from similar vehicle class and buy!

My first warranty ran out. I am so barraged with phone calls about extending it I chose not to pursue another one. The calls are a constant irritation. Besides, after 100,000 miles with no problems I’ve already gotten my money’s worth.

Overall love the Acura TSX. V6 is great. Mechanically any issues have been minor, mostly electrical. But the finish isnt holding up as well as I would hope or expect from Acura. Had peeling paint issues with a prior Honda product as well (Accord).

I purchased it used around August of 2010. The vehicle had approximately 122,000 miles on it and was in great shape body wise and mechanically. About four months ago, I could feel the transmission beginning to slip. Recently, it has become dangerous to drive this vehicle. While accelerating, the car will slip into neutral. I was nearly rear ended by a vehicle following too closely when I lost power. Once, while stopped at a red light, it drove with my foot on the brake and the car went into reverse. If I had hit the gas hard, I would have crashed into the vehicle behind me.

I love the car that I have because it is fast, quality, and fun. It has a good radio, a good size trunk, and has a lot of space in the car so that you are comfortable and dont feel squished, and that was another big factor in choosing this car. The AC and heater also works really well. They didnt have a lot of upgrade options but I think that I got a good value for the car. The price is a big reason that I choose this car.

My Acura MDX is a really great car. It was used to us, but was a great buy and is still to this day running smooth. We take it to the dealership for maintenance. But Id change the exterior color because there are a lot of the same models that are the same color out there on the road and in parking lots. But for a 2004 car, its awesome. Even in the snow and ice! We always knew we wanted this model, we just had to wait for the right one to come along. They just hold up when taken care of. The interior craftsmanship has held up. Very safe.

Me and my family have roughly owned 20 Acuras in the last 15 years including buying 4 in the last 2 years. Had our ups and downs. The bad - losing my key. Running my Credit without my permission then making me pay for it to fix it... Messing up payments that were being taken out of my account (extra money). Lots of overcharges in any transactions. Whatever. I am over it. Everyone messes up. The good - great lease rates. Mostly reliable. Great looking car. So I bought another used Acura for a winter beater. There was apparently a recall for MDX active suspension struts. 5k repair up to 160 kms. I am sitting at 180. I called them and said hey I dont expect a full repair but some help would be great considering I am probably one of the best customers. I also own a body shop and obviously we pump parts from Acura.You know how the story goes. I was in talk with them for two weeks. They told me to beat it. We wont even look at it was the answer. I dont know if the people I am speaking with just also made an error but I am getting rid of all my Acuras after they are off lease and simply going to try something different and see how customer service treats me. I know grass is not greener on the other side but hey Mercedes makes some nice cars of all types.

I have very little negative feedback. My overall experience with this car has been--the best car I have ever owned. All cars come with technical issues. Now kudos to whoever invents a car that does not have issues ever. However, the only things that I experienced with my car were that the 1. Acura TSX 2004 (red, tan interior, v-tec engine) was that it was made with the starter near the engine. According to my trusted mechanic, he says that this cars positioning of the starter as being irregular. This causes the starter to malfunction more than other cars whose starter was not made in the same location. 2. A coil in the engine needed to be replaced. Other than that, I have had no other issues that were not issues related to normal wear and tear. I drive 100+ miles a day for work. This has been a very trusty car. Im sad to have to sell it for a car with a wee bit less mileage. Ill definitely miss Red. (Yes, I do name my cars.)

The Cars for Credit lot is a great place to go for any type of consumer. They are very easy to deal with even without much of a down payment. The design of teh car is much more stylish than past years but maintains the durability and functionality. A great brand for anyone interested in a quality automobile. You can get a lot of additional great features for customized personalization. They do everything possible to maintain quality. There is plenty of leg and head room for all the passengers to ride comfortably. A great overall ride.

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

The Acura car works well with great quality including technology and runs fast. It has a lot more experience and it is also expensive, but its worth it. The appearance is amazing and they run in different colors. And dont get me started with the features. Theyre really creative!!! Their upgrade and personalization options are okay. However, I feel this is not their best decision or choice but they can do much better. But basically, great quality and compansive. The passenger seat feels just right. Its very comfortable and I feel secure right in place. Good job.

Please be accurate with my statement? Absolutely. I purchased a 2005 Acura Rl, 4 recalls, the FAKE leather after 3 years had peeled and separated on the seats, arm rests on a $45,000 vehicle! The plastic door handles have broken causing for the whole door rest to be required to be replaced just to fix the handles. The cd radio hasnt worked since 2006. I also have a 2009 Acura rdx which also the radio doesnt work, just laughable $35,000 vehicle. You hear everything going on inside and outside of it, from screws to air. You hear it all. Im so done with Acura. My feelings were already hurt when they took the Legend name plate away in the USA. I am so, so disappointed and Lexus will be my new friend.

I own a 2006 Honda Pilot and 2009 Honda Accord with over 260,000 miles and no major issues. I decided to upgrade to an Acura considered their luxury brand and I am living to regret it. I have owned a 2012 Acura TSX for 4 years - kept up with routine maintenance and lucky me I have had issue after issue costing me thousands. I have had to replace the CV joints, converter, power steering control module and the transmission. Overall costs to date - $9500 and not done yet. My Hondas are still working and my Acura TSX - is constantly breaking down. Such a nightmare. Will never purchase another Acura. Buyer beware!!

Acura RDX has been a very dependable vehicle until recently. We started having a water leak come from behind the windshield. It took a week for the Acura dealer to figure out where the leak was coming from. Also, when I drive over any bumps, it has always made a rattling noise and its annoying! I wish that I purchased a Toyota RAV4 instead. Even so, I like the way the vehicle handles on the road and the comfort of the seats. It also has plenty of storage. I felt this vehicle was a good value as well.

Acura has many different styles of which I chose one that was underrated and I was correct about the style being underrated. I was luckily judging by the quality. This car has a great design on the steering wheel as well as fast working brakes which lead to a safe drive and this makes me feel safer at night or plain daylight. The upgrade is as amazing as rescuing a cow from a trapped low quality fence. It is always an amazing thing to look forward towards when it comes to cars. Plus this vehicle can hold up to 5 people at once. It can hold more if squeezed in or even if little children were to be put in.

Dealership totaled my car while in for repair and tried to hide it, they tried to pay me off not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me.I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldnt help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful theyd cut me a great deal on a replacement vehicle for all Id been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene **, Fine if its a fight over $250 Ill do it just to get you done and out of here. He was incredibly rude to me and honestly I shouldnt have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again.Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George blank told the BBB they bent over backwards to help me and there was nothing more they could do.I then contacted Acura corporate directly (who were wonderful by the way) and they couldnt believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is, We are sorry this happened, and that WEVE had to deal with this. He finally offered me some compensation for my loses. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them).I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! Ive collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob **, Chris ** and Matt in sales.

I was very impressed initially with the car, it truly lives up to its reputation. I have been driving Acura for many years as my father did when he was alive. However, when it comes to customer care, I can tell you that the dealership fell very short. I had to replace the windshield due to a crack. Once the windshield was replaced, it then needed to be re-calibrated. When I contacted Center Acura, they told me that they were very familiar with this issue - no problem. It would take about 1.5 hours to do the job. Come very early in the am. So I did, to discover they could not calibrate the windshield because it needed a specialized silicone film first. They said, We will order this and call you next week, but should take a couple of days to get. They never called - two weeks later, I called and they said, We forgot to call you. I couldnt believe this since Acura is totally customer oriented.I rescheduled for this past Monday am - when I brought in my car, the service representative said, I will need to do extensive research on this. I replied, This is unacceptable. I had to leave because I was taking time off work. Several service department employees sent me emails and text messages asking me if I was satisfied with the service I received??? I promptly replied to all of them via email, text and phone calls. No one replied!!!I then ended up calling client relations. My case was assigned to a rep who I just spoke to. She listened but did not grasp the issue - the main issue is the lack of response to the customer. She perseverated about getting someone to do the work. I re-explained my position again, she ignored me and said this might be a good training issue for the dealership. In the meantime, I, along with my insurance company who offered to pay for this are attempting to locate a vendor who can do the job.

Love my Acura RDX. Acura has great customer service and I have not had any issues with it since I bought it. Its reliable and stylish with features I love. I will definitely be buying another Acura when I decide to buy another vehicle. I love the backup camera. The technology package is amazing. I like having a built in gps. I like the driver one and driver two settings so the car is always set for my favorites when it recognizes my key. The gas mileage could be a little better though.

Hoping someone might have some insight on this... I bought a TLX October 2015 and babied it. A few weeks ago my husband asked me what I hit, because he noticed spidering of the paint to the front bumper. I know that I didnt hit anything, but I figured sure, theres a chance someone hit my car. But the more I looked at it, it appears that theres a bubble in the paint, and then the spidering is stemming from that. The bizarre part is that the clear coat is flawless; not an imperfection or scratch. Wouldnt one think if something hit it enough to cause a bubble and spidering, then the clear coat (which took the impact) would be affected? I took it to the Bedford Acura where I purchased it. The mechanic looked at it and said it was probably from impact, its $275 to repaint that half of the bumper. The manager then looked at it and said I agree with you (myself), thats odd, if there was impact there should be damage to the clear coat. He took a picture and sent it to the regional sales rep and today I received a phone call back that they believe its from stress impact and its not covered in warranty. I know Im not paint or car specialist, but Im truly having a hard time accepting this, so hoped others might have insight... but Im very unhappy with the mixed opinions Ive had, and the instant rejection by the company. I will certainly be pursuing this further!Not sure if this factors in (I mentioned it at my most recent visit but they said it was totally unrelated), but December 2016 I came out to my car and noticed a silver plastic accent piece on that same side had just popped out from the bumper; the clips holding it in place were broken. Again, there was no surrounding damage, and no damage to the piece itself other than the inner clips having broken off. I took it in and they replaced that piece. Im now starting to wonder if theres something wrong with the whole bumper itself and thats whats causing all of these non-impact problems! And Im rather address it before it is out of warranty. Ugh.

I am faithful Honda buyer. Currently, I own a 97 Prelude, 08 Accord V6, 08 Pilot and a 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension that rattles at 12k miles. My dealership (Continental Acura of Naperville) took countless of trips to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits, it was determined that the battery holder was cracked. Now, the car has 33k miles and the oil sensor switch has malfunctioned. In all my years of owning cars ranging from 0 miles to 200k miles, this has never happened.My car is past the warranty, so I am out of pocket $230. However, if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I own a 08 Honda Pilot and I have never had any issues. If you are considering buying an MDX, I employ you to take a look at their cheaper sister, Honda, who has better service and quality. And if luxury is what you really want, then go check out a Lexus. This is not a biased view, but rather a fact from US News and World Report, Motor Trend and Edmunds. I also talked to a US rep (1-800-382-2238, if anyone else needs it). There’s no help on the matter, just an apology for the poor product.

I bought this car new in 2005. Having owned 5 Hondas over the previous 25 years I was sure I was buying a quality vehicle. I could not have been more wrong. The car engine is sound and runs well. But, the car is falling apart around me! *. 2 years in the silver metal covering on the driver door handle began to bubble.*. 2 years in the black trim that surrounds the outside windows began to peel. I took a hairdryer to it and peeled it all off revealing a nice shiny silver edge. So those were easily fixed by me and everything was well. Then year 5 happened and it has been all downhill since. *. Leather seats began to crack and tear. *. Seat warmer on drivers side no longer works. *. Navigation system went down. *. Battery consistently dies if not driven for 2 or more days. Batteries have been checked and rechecked by 3 different companies. *. Dash computer is dead. I cannot set the clock. Every time the battery dies the clock resets to a different time. Bluetooth gone. *. And then we are driving down the road and Im in the passenger seat and I see something move on the dash. I look closer... ITS CRACKING!!! It split from the window all the way down to just above the glove box in about 30 minutes. It has since split on the drivers side.*. Poor quality paint.We are two women in our 50s. We have had this car detailed every year since we bought it. It does not sit out in the sun very often. We own a 1998 Subaru Forrester with leather seats that it showing very little wear and tear and has 80,000 more miles then the Acura. Both cars have been well maintained and cared for. The Acura cost $20,000 more than the Subaru. Our nephew still drives our 86 Honda Accord, it has had an engine and transmission replaced and has over 300,000 miles on it. The interior looks better than the Acura. We thought we were buying a luxury sedan. I am embarrassed by this car and very disappointed in its quality. Too bad because we were loyal Honda owners for many years, NO MORE! Im buying a Subaru Outback next time.

I have had a number of expensive nuisance issues with my MDX that I paid handsomely for. From day 1 it has had a slow leak in the tire that they say there is nothing wrong with. The drivers side window whistles and they say it is not a known problem and nothing they can do about; and now most recently I was pulled over by the police for a tail light that was not working. I replaced the bulb myself, no avail. Acura says $500 for a new tail light assembly. What does it say about the quality of construction when an enclosed tail light assembly needs to be replaced??? I bought Acura looking for Honda/Acura quality. Very, very disappointed. I will be a returning customer. PS, additionally the Acura navigation system is the worst. Too hard to use; just use your phone.

I purchased my 2006 Acura TL on 7/13/12. When I purchased my vehicle, I was told some issues were fixed with it regarding brakes and computer. I was told everything was fixed. I was also told by Rich that the salesperson would show me how to use my navigation and pair my phone to my car via bluetooth. As far as the bluetooth issue, the salesperson tried to help me pair it to the car. But the bluetooth asked for a code that the original owner setup and no one knew it. They said they would try to contact the original owner. I have been waiting since I purchased the vehicle. Today, I spoke to Rich in person about my issue (who has not returned any of my phone calls) who is the sales manager and he told me in a rude way, I am not fixing it. I spent over $2,000 in that car to get the lights off and that is your problem, not mine. And he said this after I told him the vehicle was advertised that it has bluetooth and I wanted it fixed. I told him I was going to make a complaint and he said that isnt going to do anything. As far as the check engine light issue, that car has been to Acura three times within the past three weeks. The last time, I dropped it off which was the 3rd time on approximately around 6/28/12 to fix the engine light issue and to do an alignment. I was then told the light has something to do with the computer and the brakes which I was promised was fixed before I bought the car. They gave me a loaner and I was told it should only take about 2 or 3 days. Then, I was promised that car would be done on 7/5/12 and it still wasnt. And when I picked it up today on 7/9/12, I have different lights on and my VSA (Vehicle Stability Assist) lights are on and are not working. The salesperson apologized and said he would get with the service manager Carl who I spoke to multiple times and made promise when my car would be finished and was not. Right now, I am very disappointed on how a luxury dealer treats their customers and not take ownership of their issues. I want my car fixed without waiting a week and my bluetooth unlocked.

I drive an Acura MDX 2016, great car, and we are a family of Acura obsession. I met with an accident the first week of August 2021 and today it is December 9th, 2021. My car is at the body shop to date since Acura failed to supply the parts for repair (every time the date gets pushed for another month). I have called Acura customer support asking to speak to a supervisor for the past four months. Every time, I was told they were too busy or unavailable (are they unavailable or cowardly behavior by refusing the answer escalated concerns?). Requested for a follow-up phone call NOT an email. However, all I received was scripted generic mail for every call I made. Finally, today spoke to the supervisor, explained all the detail and all I hear is sorry. Now, I have paid over $9000 on rental. The only solution I have received is sorry from Acura. I would refer to Acuras supervisor’s customer service as a meaning of worst customer experience in the dictionary.

Acura continues to advertise that the ILX has more headroom than the TSX, and many competitors. I have been to Acura Headquarters and they refuse to discuss this. I wonder what else they are lying about?

My exterior door panels have warped 3 separate times and now the 4th time. Acura (2015 Acura RDX) has a defective material and now fails to stand behind their product. This has also happened to my 2016 Honda Accord. I know numerous people that own the same products and they too have warped panels. Acura will not stand behind their product. I am so finished with this company. I own 3 Acura’s and a Honda! I’m finished with them.

Do not think about getting this car. The new Acura redesign has a major problem with the infotainment system causing the Battery to die. There is no fix at this time. The dealer put his hands up and said I wish I could help but we do not know what to do. Acura corporate admits to the problem, has no solution, wont take the car back and wont waive lease payments until the car is fixed. (Mercedes Benz did that for me.)

I leased with Acura for two consecutive 3 year term and I initially thought it was a great vehicle (MDX) and great service until I decided to try another car company. I received an invoice for almost $3000 for excessive wear and tear. The report indicated that I had a poor repair and my car was NEVER in need of repair in the three years I had it! I was charged for two tires when only one didnt meet the spec requirements. Youre fine as long as you keep your money with Acura... They dont bill you unless you decide to leave. Fusion Auto Finance asked me to take the vehicle for inspection on Long Island and I live on Staten Island: it was a major inconvenience to me. The communication from Fusion Auto Finance initially billed me over $1600 because there was an error stating that my lease was overdue when it wasnt! The miscommunication to rectify that error was insane. Then, in dealing with Ms. Doreen ** and her supervisor Marissa **, the miscommunication continued in trying to ground my vehicle from another dealership. Overall, it was a nightmare that I never want to go through again. The corporate office (Drake ext. ** at Fusion Auto Finance) was rude and did not want to do anything else but collect my money. Its ABUSIVE and they (Drake of Fusion Auto Finance) made accusations of damages to the car and then accused me of lying when I said the vehicle was never in need of repair!! I will NEVER give my business to Acura again. They totally rip you off. There are so many other dealerships that offer better.

BUYER BEWARE! I bought the 2019 RDX about 5 months ago and just brought it back to the dealer for the 3rd time for the same electrical problem. Apparently I found out today that Acura was well aware of the situation however, let the dealers sell the cars with this defect. The dealer and Acura, who dealing with is a nightmare (Acura) stated a patch to the software had to be created to stop the problem. So why would they sell a car that they knew had a defect? So have a case open with Acura. I dont even want the IT anymore and will be bringing this to the attention of the WFSB - Channel 3 Eyewitness News so that we can make this misrepresentation known to the public (in Connecticut) anyways. There were 7 other RDXs in the lot waiting to get repaired - I dont know if it is for the same reason but what does that tell you when you see 7 2019 cars needing to be repaired. Dont say you have not been warned. This is totally unacceptable and the customer service is horrible from Acura. My case manager does not return calls and when I spoke with a so called supervisor at Acura she states, Well you need to deal with your case manager, I dont do that. So what exactly does a supervisor do? This is a nightmare!

Absolutely terrible experience at Mission Viejo Acura. I was told that I can do all the paperwork for a lease online/remotely and only after they ran my credit did they tell me and my co-signer (who lives 400 miles away) that we would have to come into the dealership to sign the paperwork and take delivery. This during a pandemic where every dealership delivers cars to peoples homes. I dont understand the ridiculousness of this experience. How is this okay???

Whether youre looking for a car with speed and lots of power or a family car, Acura has what you are looking for. They have any variety you could think of - minivans, compact cars, coupes, SUV. They include navigation systems, internal and outer cameras so you know you have a safe distance from others. You can personalize and add more options to your car such as style, color, extras included. They also have a lot of options for the right car for you. Whether you need lots of space or just a little, they have it all. I have 3 kids so I needed something with lots of space and I found exactly what I was looking for. Love these cars. Very stylish and safe family cars. Very minimal to no problems. Would highly recommend.

We purchased a beautiful 2020 Acura MDX ASPEC back in Oct of 2020. We did not negotiate pricing as we believed it was at the right price point based on the competitors. Unfortunately, the windshield has a wave on the passenger side which I have never seen on a windshield. The dealership was very good and replaced the original one that came with the vehicle and it was worse then the original one. The dealership ordered another replacement one and called me in to review it before they would book it in for replacement and again this one was worse then the original one and the one they replaced. I was working with Honda / Acura of Canada Client relations and their Customer Mediation Specialist told me that they Acura Canada would not be replacing the windshield our 2020 Acura MDX as the concern in not consistent with a defect in Manufacturing.

I have been unable to drive my 2020 Acura MDX for over five months because a replacement motor mount bracket is on national backorder with no ETA available. It is not available in the after-market or used. In desperation, I contacted the Acura Brand Officer for assistance in locating the part or at least providing an ETA so I could make a decision regarding a replacement vehicle. He referred my issue to Acura Client Care. The representative took my information and promised to call back in a week. He did not. When I finally was able to contact him again, he was totally unprepared to speak with me and said he would call back in another week. He did not.Apparently, this is not an isolated incident. Since then I have read many Acura customer service reviews and many Acura owners have cars sitting because they cant obtain replacement parts and Acura customer service has been unresponsive. Ive owned four Acuras and the decrease in quality and customer service is very disappointing.

ACURA has a wide variety of models. Including sedans crossovers midsize and SUVs. It would be really hard to not find something that you like. The appearance and standard features are top notch. Very sleek luxurious look with outstanding standard features. Modern exteriors with edgy fixture. Comfortable and spacious interiors that make everyday and long distance drives a breeze. All models have pretty good upgrade possibilities. The people at ACURA make it easy to find a car or SUV that fit your lifestyle and price range. Whether its affordable luxury or top of the line luxury they have it. Passenger capacity is good. Fortunately they have different cars or SUVs for different needs. Whether its five to 7 passengers you guaranteed to find something you want. Really good quality.

Acura provides a number of different vehicles to choose from, from sport sedans to luxury SUVs. They offer mid to high range vehicles that are tightly tuned and a blast to drive. Acura vehicles all look very sharp, with trim features youd expect to see on a luxury car. The trim lines are sleek and the headlamps make the front end look stylish. However, they dont give a lot of options to upgrade, but most features already come standard. A technology package is usually available which usually gives navigation and a few extra bells and whistles. Depending on the model, you can expect ample interior space for passengers and cargo. Some of the smaller sport sedans may sacrifice rear leg room, but this is expected in this type of model. The SUVs are spacious.

Gunn Acura sends emails to customers saying No Appointment Needed, Service for 1 hour or less. This is false. According to Gunn Service Mgr. it takes 1.5 hours or more. Staff not friendly. Over promise their commitments. Overpriced. Not buying another Acura again.

I have a 2010 MDX with Parchment leather seats. The leather is lighter than my last MDX (which was also Parchment leather seats) and picks up dye from clothing and requires cleaning constantly. It is also impossible to get them completely clean. Service Dept has no answer and was trying to blame me, I think its a defect and the seats should have a better quality leather so this stops happening. This is an Acura!

Called Acura when I got flat tire this morning. It is now 3 hours later they just arrived. There was no spare in car. No Acura emergency service like other brands such as Mercedes and Lexus. Very little help for person who does not know how to handle the problem. We own three Acuras. Never again will I buy one. With Mercedes or Lexus you call and they come get you and car. They repair. None of this arguing for a tow truck. No need for a million explanations. They just lost my family’s business. What a shame.

Car runs rough and shutters at 1200 RPM. Acura says maybe Acura cylinder management system but not sure.

Acura of Memphis service department. I took my brand new car in for an oil change. My Acura RDX had no problems when it went in. When I got the car back from the service department, I left the service department and once I got on the road and hit the brakes the car’s brakes something underneath makes a hard click. I recognize this tactic from the days when dealerships service departments would service your car and when you drove away something else would happen and you would need service for the problem. I plan to take it to my honest mechanic and ask him to evaluate the problem.

I leased a 2016 RDX in March. The first few days of driving I noticed a vibrating sound under the hood near the passenger side. I took my car back to the dealer in Santa Monica and was told it happens on these cars. Its the brake pump adjusting. The agent told me he tested other 2016 RDXs and he heard the noise. Well it continued. I took it back the following week and I drove around with a service agent and of course I could not replicate the noise. It only happens occasionally but its very irritating! I was told unless they hear it when driving the car there is nothing they can do. I had a 2104 RDx I loved, Im starting to hate this car.

Acura was useful and satisfied my needs. It was small nice and interesting enough so that I could fit inside and feel comfortable. It has enough seats so I could fit my brother, father, and mother. It is roomy enough to not feel stuffy or claustrophobic for myself and others. The radio, and the air conditioner worked and I cant really complain about it. I usually try to get a guided positional satellite receiver because I get lost a lot in my drivings. I would recommend this brand to anyone who wants to try it and I hope that you will consider trying this brand just like I did.

I purchased my MDX slightly used off dealer lot, it had about 6,000 miles. I have loved many things about the vehicle, however recently (once I had paid it off and warranty expired) my battery has died 4 times. Had alternator replaced around $700 min. Had new battery installed, but still died again. Now my navigation system says it is reconfiguring and if it isnt working in 10 minutes to take to dealer. Well, I cant afford to just run down to Acura every time there is an issue! The last time I brought it in, when I went to p/u my car wouldnt start! The side board was hanging off and remote key wouldnt work! They never offer loaner vehicles and overcharge everything. Now I have no navi. My check oil light is constantly coming on (oil is fine) and my key gets stuck in ignition!

The dealership had multiple cars available in their inventory ranging from the different models, colors, years, and new and used vehicles available. I really enjoy the upgrades that come standard in all Acura Vehicles which led me to the purchase of my new vehicle as well. Each model comes basic with navigation, leather seats, and sunroof. Overall I feel like there could be more leg room added to the back seats of the vehicles. However they are comfortable and provide a sense of security and luxury.

I have a 2010 RDX that I bought certified pre-owned. Just had my first oil change. Price shocker... What oil change costs $200??? In looking at the bill, $147 is for labor. The service also included a tire rotation which still should not cost that much. In addition, I waited an 1 1/2 for the car. What oil change takes that long?? I contacted another Acura dealership and was quoted a lower price for the same service. So far, Acura is horrible. The car came back with more dirt than it had when I brought it in. First Acura, Last Acura.

Similar to the other post on the Naperville dealership, Ive been a long time Honda/Acura owner with an 89 Prelude, 96 Prelude, 02 TL, 03 Pilot and 08 TL. This latest TL has been by far the worst. Right at the start, the passenger side A/C was not working and that is basically the only thing that was covered by warranty. The rear breaks wore out after 20k miles and when I took it in, I was told that it is a wearable item and they would charge me just to look at it. I have never had front brakes wear out after that short of a time period, much less, rear brakes. I have very little city driving. Find out why the back brakes are apparently locking up? No way, my problem. The latest problem deals with water leaking into the car. I took it into the dealership where they took a quick look and said I needed to schedule an appointment so they can spend more time on it. I scheduled the appointment and took it in. They spent half a day and could not find the problem. I just now took it in again to show them the problem as it was happening. They took a quick look and said they would have to run a diagnostic and charge me for it. Ridiculous. To show that it is not just the dealership, I called Acura (client relations, I believe) and their only comment was too bad, your fault for not spending your time going to other dealers, etc. because it is now out of warranty by a month (everyone delayed long enough I guess). After going round and round, I gave up and told her that this is ridiculous that Acura does not stand by their vehicles and this is the last Acura/Honda I will buy. Her only comment was that that is certainly my choice and I am welcome to do that. So anyone considering an Acura (owned by Honda), there you go. Buy their car and you are on your own.

I am current/original first owner of 2005 Acura TL. My car has dashboard cracked and airbag sign showed on screen. And Ive researched on web and found this is common issue/problem that many TL owners are experiencing. I recently went to Acura dealership for trade in my 05 TL for 2017 MDX and my vehicle appraised was $0.00. They said they couldnt buy it from me with dashboard cracked and sell it in their dealer. FYI my TL has about 148,000 miles and has good condition.I cannot believe Acura knows theres a problem with dashboard cracked on almost every TL they manufactured and not taking any action. What if theres airbag issue and not function it properly because of cracked dashboard? Is airbag going to function well? This is safety issue and Acura should make recall to check who has dashboard cracked. I dont think I am never going back to Acura again after experiencing this kind of bad service.

There are a number of models to choose from and they range from the lower, cheaper models to the more expensive models with all the bells and whistles. It is a relatively higher end brand – not going to be on the lower price of cars but there are other brands that are much more expensive. There were a lot of personalization options available but of course they are all pricey but you get what you pay for. Overall I was pretty happy. It is fairly roomy and a little bit bigger than other cars. I am satisfied with passenger capacity.

My family has been a loyal Honda customer for 30+ years and 6+ Honda cars. Weve loved their reliability and dependability. That being said, it is unfortunate that I have had a negative experience with most my recent vehicle. I drive a certified pre-owned 2012 Acura TL Tech Package, which I purchased in 2014. Since the purchase, the car has driven very well, showing no indication of any issues. Though I purchased this vehicle in a metroplex, I live in a rural area. I drive 60 miles round-trip to and from work. Last Wednesday, while driving on a rural highway between offices, the car lost all power without any warning traveling at 75mph. The RPM dial went crazy, and then the check engine lights flickered (check charge system, check ABS, check VSA). Luckily, I was able to pull over to the shoulder. I let it run, hoping it would stay on until I could get assistance. After about 5 minutes, it shut down completely. I was stranded in between 2 small towns on a rural highway with spotty cell phone coverage plus the inconvenience of missing work. I could not restart the car—absolutely no lights came on. Thankfully, I was able to contact a tow service to tow the car back to my house (28 miles away). I assumed the battery was the issue and replaced it, which worked for 5 minutes before it was completely drained. I live 350 miles from the nearest Acura dealer, so I had to tow it there. When I got it to Acura on Saturday, they ran diagnostics on the car and determined it was a faulty alternator, covered by my extended warranty and fixed the problem. My main concern with this situation is that there was no warning whatsoever to alert me of a problem. Had I been alerted, I would have acted proactively to prevent this from occurring, especially since I live so far from a dealer. I can only imagine how much worse this could have been had it happened in the middle of the night in this rural area, or if this happened on a 5-lane highway in a big city during the morning or evening commute.When I mentioned the lack of warning to the Acura service guy, he said, “Sometimes there is no warning on these things.” That is a problem. There should always be some form of warning before a relatively new vehicle is malfunctioning. Acura needs to determine why their vehicles are not warning the drivers of potential repairs for the safety of its drivers and all other drivers.

I love everything about my Acura - from all of the safety features to the the storage to the comfort. The speakers are top of the line and the stereo sounds wonderful. You can upgrade OnStar and Sirius radio which is awesome. I love the color, the seats are very comfortable and the trunk has a wonderful space. Seat warmers and camera options can also be upgraded which is really cool as well. Not only do you have the standard 4 seats but you have to appreciate the middle seating being very spacious. Your guests have lots of leg space. Youll love this car.

Acura offers many different options and MDX is a good one. Its the only we looked at. I knew I wanted an SUV with all the bells and whistles. I think I got everything FBI was looking for in a new vehicle. It has a pretty sporty appearance too and the options are far better than the average vehicle. First time Ive owned an Acura and so far its been a good car. It is roomy and it has the 3rd row seating. I like it because I have to haul extra kids around or put them In the back so I dont have to hear them.

I had 2 issues with my 2010 CPO Acura ZDX Advance. The first was the fogging of the headlights within the warranty and the second was a gapping of the front fender liner from the cars body, resulting in a noticeable and unsightly gap. Both matters were first reported to my local dealer who advised that both matters were caused by environmental conditions, and therefore not covered under warranty. An Acura service bulletin acknowledges the fender well issue as being caused by heat, and the fix is replacement of the liner at over $350. I quickly advised Acura that I operate my vehicle IN THE ENVIRONMENT! While I purchased this vehicle used, it was a dealer car that spent its previous life on the lot in sunny California, the very climate it was designed in. After a trip to the dealership and a couple weeks back and forth with Corporate Acura, during which I advised them of each of the of the 5 Honda/Acura vehicles I had owned, they simply refused to offer any assistance, hiding behind their ridiculous environment position. CPO vehicles are sought precisely for the warranty, which has proven to be of less value than the paper on which it was written.I have been a huge Acura/Honda fan over the past 27 years, but I clearly have higher expectations than Acura has in their own products. The ZDX was originally touted as their flagship vehicle, which clearly should be able to stand up to usual weather, at least within the warranty period! To fail in that regard is simply a failure of materials and a failure that is unrelated to the customers use of the product. In the end, the local dealership (from where I did not buy the car) offered to provide the labor for buffing the headlights when I paid for the $30 kit, which I did. Bottom line: CORPORATE ACURA DOES NOT STAND BEHIND THEIR CERTIFIED PRE-OWNED WARRANTY....BUYER BEWARE!

I use this car mostly in the city so for its purpose it is solid. However when I do hit the highway there is no question I am secure in this vehicle. Performance: not the best off the mark but it handles well. Put some snow tires on and your good all winter. ACURA is part of the HONDA family and I am a Honda fan so I felt confident in this purchase. This car is a mid level SUV which stands up very well. It drives not as smoothly as some higher end makes but certainly delivers a quality comfortable ride. The Nav system needs work and maybe theyve fixed it since my 2014 but for now I dont get to use it. I drive off my phone instead. I cant really speak to gas consumption as I drive very little but so far, is reasonable.

Acura offers affordable luxury models in sedans and crossovers. The TL, the RDX are some of the more popular models they offer. I bought the TSX, which isnt as popular but handles well, came with the standard Acura warranty, spacious interior, and climate control seating. The appearance is sporty. Something that would turn heads on a crowded street. The exterior is smoke grey with a black leather interior. Very impressive. The features are top notch, blue tooth link to cell phone, climate control seating, back up camera, etc. My car seats up to 5 adults comfortably. Some of the other models, in particular the RDX and some Sport Utility models can seat up to 8 adults comfortably.

All their cars are nice, reliable power options, great inside and out, last a long time and they have family cars and sport cars depending on your needs. These cars always have looked good and seems to get better with time. The features have got better over time, better radios, better interior design and power everything. At the dealership you can customize your car with tinted windows rims, also custom colors you can change out the interior colors and you can add TVs. Depending on the model of the vehicle you purchased you can sit anywhere from a two-seater to a full-size family vehicle just depends on the preference of your family.

This is my first time owning an Acura. My experience with it is a positive one. I love the all the features of the Acura, I enjoy driving my newly purchased vehicle. This vehicle is a luxury suv. It has navigation, XM radio activation, a sunroof, an awesome back up camera, and other amazing features that cater to the drivers need. But I would love for my suv to have a hatch that is motion sensored on the bottom of the car though, so that I can open to back hands free.

We purchased a new Bellanova White 2015 Acura TLX in June. We noticed that there were runs and pits or dimples in the paint in several areas of the car. After contacting the dealer, they took the car in to repair the paint run. The service manager took pictures and sent them to the Regional Rep who approved repainting the runs, but since a camera could not pick up the pits, the Rep said that he would have to personally inspect the vehicle. The service manager told us that his staff would inspect the entire vehicle and he sent it out to have the runs and pits repainted. After having our car for about 2 months, the pits in the paint are still not fixed by the dealer. The regional rep, who was scheduled to personally inspect our car on Oct 20, 2015 cancelled the viewing and to our knowledge has never seen the vehicle. We have contacted the Acura corporate office and they notified us that Acura will not take any responsibility for the pitting/dimples in the paint and they dont consider it a defect. BUYER BEWARE!!! Our only option at this time is to report this matter to the State Attorney General and apply for a solution through the states Lemon Law. My wife and I have owned 8 Hondas/Acuras since the 80s including 1 new RSX and 3 new TLs/TLX. This is the most disappointing new car, or used car purchase either of us have ever experienced. As I said earlier, BUYER BEWARE!

I test drove the Sedan RLX and TLX which both have four doors, the Coupe ILX, two doors, the SUV MDX and the RDX. All of the vehicles were a very smooth drive and gas efficient. The ILX which is the compact sport car was a little small and the RLX was larger, but the TLX is the largest sedan and had quite a bit of room to maneuver in. The RDX SUV had more room than the MDX SUV, but all comparable to their competitors. You can upgrade seats, the navigation system and display. You can also upgrade the wheels with packages that are premium and a-spec. The ELS sound system is also an upgrade too.

Acura has cars and SUVs. The cars range from sporty to convenient. My husband and I both drive Acura. My Integra is very spacious and comfortable. I have fit 4 people and a car seat in my Integra, and everyone had enough room to move around. There was wiggle room, enough leg space which is very important especially when traveling. I love all the features the car has. I also love how safe I feel in the car, considering I have a newborn child. My Integra is very personal. With it being a new car, I can set my phone up through Bluetooth and answer calls in the car, through the speakers, which is very important to me, be wise of work, but also safer.

DO NOT BUY AN ACURA. I have a 5-year-old Acura with 55,000 - Garage kept. All of the so called leather is coming off the doors and has torn on the side of the drivers seat. I called Acura/Honda goodwill department and received a callback today saying it would cost $3600.00 but they will give me a discount and I can pay only $750.00. I have had Lexus, BMW, and a Nissan which were much older and never had a problem with the leather.

My Acura TL 2014 model was purchased new and I never had a black vehicle but always seen black cars and they looked great. The vehicle has a V6 engine and plenty of power and the style is sleek, aerodynamic curves and it a great vehicle. The only issue I have are the tire sensors fail consistently and these are a nuisance as I have my own pressure gauge to measure the tire pressure. The vehicle rides so smoothly on various roads while steering is very comfortable and ease to control the vehicle. Overall I recommend this vehicle but my taste has changed in terms of car type. I would like to pursue a mid sized SUV in the future.

I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive. This is not my first time purchasing a car from Acura, this is actually my third vehicle from Acura. And you would think Acura as a whole, values their customer but honestly maybe they did in the past but NOT ANYMORE. The quality and moral of Acura has declined and is very low. I would like everyone to beware of this. First of all my brand new vehicle is 3 weeks old and last Monday 17th November 2014, I experienced a flat tire in Manhattan New York where I reside and to my amazement, the first thing anyone would do which is normal is to fix it on your own. After which you proceed if needed, to take it to a tire shop or dealership to be fixed much better however this was not the case at all. The vehicle had NO SPARE TIRE and I was not told this at my initial sale/purchase which is HORRIBLE for any customer. The customer has to RIGHT TO KNOW and given the choice what to do. But as a whole, Acura making vehicles like this now with no spare tire is NOT A GOOD THING AT ALL because it is a HAZARD AND DANGER TO THE CUSTOMER. I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER. As usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them. More expense for you. Coming back to my Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS, I have a case number so this is not a light issue especially for anyone with a new vehicle. The case manager assigned to me was so rude, very disrespectful, very bad communication and she should not represent ACURA at all. Her name was Katrina and she was the case manager assigned to my issue. She actually insulted me so many times and told me that it was my fault for not researching my new TLX properly. In other words, I was to be blamed for the vehicle not having a spare tire when she is absolutely wrong. Her tone was out of line and she seems to not value ACURA customers at all. What a poor example of someone like her portraying ACURA. She also proceeded to say that my sealant pump which they provide to fix the flat tire was not defective when it clearly was and she refused to see that. The tire sealant kit never worked for me and reaching out to her was of no use .Just to give you an idea as to how everything happened, Monday when I encountered the flat tire since there was no spare tire within the vehicle this made me so angry and I began to use their SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE. In a nutshell, ACURAs version of a tire pump which is horrible. THIS TIRE SEALANT PUMP SEALED NOTHING... NOTHING I TELL YOU. The pump NEVER WORKED ONE BIT. This was my second disappointment and now the wheel that had the flat had WHEEL LOCKS. To my horror, the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on. As a whole, all three items are very vital and dangerous to your life and everyone on this site should be aware of it. This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design. This vehicle is truly the best and very powerful however it lacks vital simple items which are important. The flat tire sealant pump does not work at all as I mentioned above. Please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company. Therefore if you get a flat, the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK. So everyone out there, please pay attention to this. The third thing on your tires as mentioned by me before, the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks. This is a great risk and a definitely NO on Acura as a whole. I took my pump and wheel to be inspected and the service person at Paragon ACURA never updated with the outcome and forgot me completely hence no help from him. POOR SERVICE once again. I dont recommend this place and please be aware of your purchase of any 2015 Acura models. It is a SAFETY ISSUE FOR YOU AS A WHOLE. At PARAGON ACURA, THE SERVICE CONSULTANT was horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation. I called him after two days and he had the audacity to tell me he forgot to get back to me. POOR COMMUNICATION AND SERVICE FROM HIM. What a useless guy. OMG.This expensive vehicle also came standard with GOODYEAR EAGLE TIRES. Not a good thing to begin with as well. Anyway I wish to say in my closing please guys out there be careful and be safe. Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake. I think this is my last time with Acura as their service has declined completely and the lack of respect from the case manager Katrina is not professional at all. For Acura to have someone like Katrina representing them is very bad. She needs to learn the basic which is to know her job and it is clear she does not. Please guys out there be careful.

I own a 2011 Acura MDX and from past few months Ive been having issues with Bluetooth, stereo and leather is already tearing apart although being used very lightly (for just about 3 1/2 years). When I reached out to Acura client relations to see if they can be of any help as the vehicle was still under warranty, they showed deaf ears to me which is a big surprise to me. I wont mind if they dont want to replace my leather, but not listening to customers and not responding is a big RED FLAG. This is not the kind of customer care I expect for a luxury car brand. I owned Infiniti and BMW in the past and Ive always had nice experience with their customer care whenever Id to deal with them for any complaints/issues. This is my first and heck yeah my last ACURA for life.

Many models to choose and I liked the way the car moved on the road because the way it drove was colorful and bright and lovely and swerve so really today I will drive to work forever. So many features of this car to deal with. It was so cool to put the windows down and ride around in the fancy car with the leather seats and carpeting to dress up the fur. Got to upgrade all elements with leather seats and heaters and sunroof and satellite radio and automatic windows and trunk space and tires. You can fit so many people in the car. It is almost like you are going to the zoo and take your whole family.

My husband bought a 2016 MDX from Acura Ramsey in Ramsey, NJ on June 27, 2015. One week after that he started having problems with the car. On Saturday we were out to dinner the car started giving weird noises and it said transmission problems. On Monday I tried to take the car to the dealer but all of a sudden the car stopped on RT 17. We had to tow the car to the dealer. When I was at the service I asked them what would happen with the car and they told me to talk to the sales manager Chuck **. When I went to his office he did not even told me to come in and I had to talk to him standing by the door. Actually first response I got from him was There is nothing to talk about. Go to the service and wait for your car. I asked him nicely what the procedure because it was a major problem with transmission. He again told to get out of his office and go to the service department and wait for the car. I did not understand why he was so mean and refused to talk to me and I asked him but he got worse. He kept saying Obviously you do not understand me again and again. I reminded him that I may not be a native speaker but I perfectly understand English and I am a US Citizen and I have the right to know what the procedure but he again treated me like an immigrant who did not understand anything. Unfortunately he was getting worse every time I opened my mouth. I did not understand why he was so rude and mean and why he was discriminating me saying that I did not understand him. I also have an MDX that I have bought from the same dealer in 2011 and I have been going to the same service since then. I have never ever been insulted and discriminated like this before. Actually I have never been treated like this in my life before. Brand new car stopped on a highway. I was totally traumatized and shocked. I did not know what to do. Instead of saying sorry he kept insulted me. He never ever not even once said he was sorry. I was so upset that I was shivering and crying but he seriously did not care about what happened or how I felt because of a car that we paid $60,000. This has been one of the worst days and treatment in my life. I like my car but I think Acura has the worst customer service and they do not think about doing anything about it since my husband also complaint about him via email a week ago and nobody responded his emails. I hope they will do something to improve their customer service and they do not hire these kind of people who do not know how to treat customer who has already bought two SUVs from them.

I cannot believe I paid almost $50k for an RLX, a luxury car, apparently designed by an idiot. I dont like anything about the car except perhaps the acceleration. The navigation, graphics, handling, convenient features, cup holder, radio controls, speech recognition, etc...unbelievably poor and stupid design. The safety electronics feature beeps AFTER the danger is either cleared or encountered. Slowest microprocessor that money could buy on a luxury car. Worse car of the year for the money. Acura, shame on you. You have ruined the Acura brand.

Our daughter has a disability but she works. She worked hard and saved her money to buy a car. She bought an Acura. Now the transmission is shot and the sad part is there is a recall for this issue but Acura will do nothing. They dont care. This is a longstanding problems with their transmission and they wont honor or support their own products. Its disgusting. This issue has been going on for years, what they do is have a car owner bring the car in to be check (you dont have any problems at that time) so now they can say Oh you used the warranty. Its disgusting nobody cares, its such a shame.Now we have to get another transmission on our own. Its wrong. If there was not a recall, we would never have even questioned it. This is a sin. Its like stealing from our daughter who has worked so hard and keeps her car in top condition. Car makers should be made to fix issues if its a known issue. Come on people. I dont even know what to say. ACURA IS NOT A GOOD COMPANY/NOR IS HONDA> You are rotten. They should be made to fix this issue as they know about it. They have 100s of complaints for this issue. Just makes me sick...

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

Acura has a few varieties but I only like a couple. I like the EX and LX models. I also like the 95 body style but it is very hard to find. It is my dream style of car. The features are good. The Sirius radio is a plus. Also the ability to see while backing up comes in handy on long nights. I love the interior because it is easy to keep clean and keep up the blue tooth connect is also a plus. The upgrades are cool. The capacity is well suited for the family of 4 that I have. The trunk space is actually bigger than it looks from the outside. It is very convenient on long trips to Texas and other places.

Acura has various models such as Acura Integra, Acura TDX, and Acura MDX. The Acura TDX is a midsize sedan with midsize tinted windows, the Acura TDX is comparable to an crossover SUV and Acura Integra is ranked as top 37 best cars for teenagers and youth. My car has a nice bumper and strong tires. Upgrade are available, like better tires or a generally better version of the cars. It can be re-painted to another colour and the gas tank can be replaced. It can occupy as large as a family of five to a single individual. It is very spacious and airy. Has good air conditioners. Seat belts are provided for all also at the back. It is affordable and distinct.

Acura offers quite a very big variety of cars and is my trusted brand so I would highly recommend them when youre looking for a car/truck. I would go to them day/day for cars/trucks. My car is quite the piece from them and theyre amazing. Theyre also very trustworthy. They have their own style and it is beautiful just the way the cars/trucks are.

I took my Acura MDX 2011 for its 1st service in Bellevue dealership. They checked and took the car into the service area. When they gave me the car back after service, there was a big windshield crack. When I asked, they said this commonly happens many times and my service manager will have to see and approve for the replacement. After 2 days, the service manager said that it happened before leaving the car for service. The guys said they did not notice it when leaving the car and noticed it after the car wash. This service manager is very rude - I cant replace it; it’s all your fault, he was asking me to claim insurance for this and saying thats what insurance is there for. When I said I will complain to the Acura Company, he said, Nothing is going to happen, do whatever you want. When I asked him to see the cameras, how it was before, he said, I dont have the time for all of this, and hung up the phone. I am thinking of going to a lawyer to handle this with that rude guy.

I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura its a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership Ive had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I wont be an owner of another Acura. Cant wait to get rid of this one.

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

2007 mdx - I have 2 acuras and love both but will never buy another. Transmission error light came on at 90500 miles. So i brought it to Oxmore Acura in Louisville. They did a test and showed me a report that the PCM failed and stated it had to be replaced because the car could stop running. I paid the $900 and they replaced it. After it is replaced they tell me i need to replace the 3rd gear pressure switch. I said I thought the problem was the PCM since the reason I came in was I wanted the transmission issue corrected. Turns out the FAIL wasnt because of any transmission problem but a recommend change because the car was 7 years old. I feel like that was a fraud. Will never step in a Acura dealership again.

2012 Acura TL Power steering fails. From the airbag recall to the transmission recall I can handle. Now the fact that my power steering suddenly seizes and leaves me in the middle of an intersection with a non functional vehicle I cannot handle. The answer? Pay to have the EPS replaced. Now, going on blogs this is a COMMON issue and should be a recall warranty issue! Not self pay. Someone is going to die until Acura/Honda notices. Its not right. I have been a Honda or Acura owner for years. I will tell you, this will be my last. It is dangerous and someone will die then they might listen.

The Acura TSX leather looks worn out and years older than it is. We have a Lexus (2006) and its leather looks far superior. I expected Honda/Acura to do more. The dealers were useless. I went or called every single dealership in the DFW, TX metro and got the common response that its not a warranty issue.

This car brand offers the sporty model (ILX), the mid-size sedan model (TLX), the larger sedan (RX), the two SUVs (MDX and RDX), and an expensive sports car (NSX). All the cars are tastefully designed inside and out. The Acura brand provides in their standard cars what most others charge as extra. All the cars have leather seats that are very comfortable and superior handling. Most of the upgrades were nice to have options. The description was good enough to understand what Id be getting if I opted for some of the personalized options. Passenger capacity in all Acura models is as expected. Sedans comfortably fit 4 people and the SUVs can fit one more.

Best car for the value and cost. Maintenance free other than recommended maintenance. Would recommend for safety, value and driving experience. The workmanship put into this vehicle. Ill definitely purchase this make again.

I recently purchased a new 2019 Acura RDX a-spec and have been experiencing continuous issues and malfunctions with the infotainment system. Issues include system freezing, Calls not ending, unable to access navigation or apple car play, System remains on (sometimes all day) when car is shut off. System will shut off while driving and lock out of all functions. Loud screeching over speakers at random. Unable to adjust volume with steering wheel controls, etc. Several of these things I was able to document on video. I was instructed by the service manager to disconnect the battery and allow car to sit for 10-15 min before reconnecting. This sometimes resolves for a short period before the issues resurface again. Not to mention, a step that no owner of a brand new luxury brand vehicle should have to do. I recently took my car into Acura for service and they ended up keeping the car for 2 days to try and troubleshoot the issues. This is what the Service Rep sent me: Hey Tony, I got word back from my area rep that he has to cross reference the data with the field engineer to see if they feel like changing the infotainment system will address the concern or not. Some of the symptoms are known issues but have not had a fix developed yet, but we want to be sure we exhaust all options. After all that, they were unable to fix or replace anything. I was told that Acura is working on future software updates that they can push out to everyone, but for the time being, there is nothing that I can do. I feel like I bought a lemon that is probably dropping tremendously in value due to these ongoing issues. I would strongly avoid purchasing an Acura RDX and any other Acura with the same Infotainment platform. Acura RDX Owner Tony **

I have a 2010 Acura CSX. Couple years ago, we saw some white spots on top panel and back door panel. This year I found spots become very big, and much more white spots showed. I went to dealer at Ottawa Camco Acura, and I was told there are many cars with paint issue. Acura manufacturer reduce paint thickness to save cost. Very thin layer of coat was slowly disappear. The quote to repair panels are over 1800$. I went to other body shop, and I was told repair fee is around 900$. I called Acura customer service, and I was told the paint issue is normal. I was told Acura will equally split repair cost with me. I think it is totally quality issue, and Acura should pay all cost. Acura is a prime car, and service fee is super high. I bought Acura car, because I thought Acura is a high quality car. But I am very disappointed. I think I made mistake to buy a car from Acura.

I have had a great experience with my Acura. I got it for a good deal and it has been reliable for over 5 years. I did have to get a new transmission, but if you take care of this car, it will run forever. I love my car and am so thankful I had such a great first car experience. I also like the heated seats and wonderful heat and AC. The car accelerates quickly and well, too. The transmission problems are really the only problem I have really had with this vehicle. But the car is otherwise very reliable and safe to drive. I have never felt in danger or like I did not get my moneys worth.

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldnt be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles. I took the car back to Vandergriff 3 times because the car wasnt going straight. The first time it was pulling to the left and the next two times pulling to the right. Ithen took it to another dealer in my area, Goodson Acura. They performed an alignment for free and said the issue is fixed. I drove the car right after and again the issue was there. The car keeps going to the left. The sensors in the car has be reset and still the car doesnt go straight. I contacted Acura Client Relations and Sue from CA called me back. She called me 3 weeks ago. She mentioned she will call me back and let me know if I can bring the car into the dealership. Three weeks in and reaching out to her three times already, she hasnt called me back. I am getting frustrated I have a new car and it drives worst than my 2021Mazda 3. I will never buy a car from Acura again. I will stick with Audi and/or BMW. The contact number for the Acura Clients relationship person is 1-800-999-1009 ext **.

I purchased a 2015 Acura TLX Oct 2015. Day 1 of picking up the car it had a rattling noise in the speaker. I reported it to John Eagle where I purchased it and brought it back for service. Since then I have brought the car back 7 times to the dealership and they have not been able to fix. They will not replace the speakers or anything in the sound system. I have the car volume on a level of 3 and it still make that noise. If I turn the volume up higher you can hear the knocking noise from outside the car. The dealership finally had an Acura District Manager come out on 7/8/15 and know they are saying that they cannot fix the problem and there is no fix for the problem. They kept saying it is indicative of the type of car. The guy I am working at Acura corporate said he will get back to me which means I have to call him 3 or more time to get a response. The dealership admits that there is an engineering problem with the TLX but there is no resolution for it. If anyone has any advice or how to remedy the issue please let me know. Very frustrated that I worked very hard to get a luxury car and realize that I got better service when I had Ford, Subaru and a Honda. This my seventh leased vehicle, 4 Hondas leased and they are going to lose a customer that has had great history. So upset with the situation.

I purchased Acura Care for my Acura MDX. The engine failed and it took 76 days to replace. Acura Care attempted to put a 60,000 mile engine back in my vehicle but I prevented it. They finally had the Walser Acura dealership install factory parts, but they delayed the process for two months. I am extremely dissatisfied with the level of customer service, care, and professionalism offered throughout this experience. IF I would have signed a forever discharge release, they would have made my car payment while it was in the shop. Since I would not sign, they withdrew their goodwill gesture. Acura, American Honda, Acura Care and the Walser Acura dealership left me very disappointed that a luxury automobile company would treat their customer in such a manner. If I could rate them lower than 1 star I would. I would not recommend purchasing Acura Care for your next purchase if you choose to take your chances with an Acura.

Called to submit a warranty claim on 5/30/21 and have been waiting over two months for a call back. I have followed up twice on 7/8/21 and 8/15/21. Each time I am Told that the case Manager cannot take my call and a call back request has been submitted. The issue with the car is continuing to get worse and Acura customer service does not care to resolve the issue. Extremely dissatisfied.

Its high class. Not a lot of work needs to be done because of the quality of the car itself. It offers Integra which I had myself. Then you have the sort ILX and MDX. Its a lot of sporty type cars with smaller engines to save games. It has different models. For example the base model is like an normal car, maybe power windows and a standard stereo. Then you have the different packages to go along with the car. It goes like any other car that a person would buy. Basic and then upper class and then the middle affordable one. It depends what you can buy on your budget. But if you are looking for space these cars are probably not the ones you are looking for. Maybe good for two or four people. But if you are looking to have more than four, dont even think about adding another person inside.

The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUVs, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

I own a 03 TL. I purchased it used back in 2006 with less than 42,000 miles on it. About 7 months later, I had issues with car skipping gears. Took it to the dealership and was told I needed to get my PCM, 2 engine mounts, and transmission replaced. At this time, I had only 53,800+ miles. Had I not bought the extended warranty, I would have had to pay for the PCM and engine mounts to be replaced. Now fast forward the 2014, check engine light is on as well as TCS. Had various places check it out and they told me it appears to be a transmission problem/torque converter clutch solenoid issue and to have the dealer check it out. I was hoping that it wasnt that. They tell me my transmission is pretty much shot. Im like, seriously? Im just now getting over 173,300 miles and my 2nd tranny has failed? Very disappointed. Acura knew about these problems and they should be held responsible for this. People cant afford to replace things like that every 100k miles or so. That should not happen. Needless to say, I will not be owning another Acura.

The Acura RSX model was definitely a nice vehicle for me. It got me to where I needed to go. And was a nice, fast, smooth ride, but not great in cold weather at all. I loved how it had cruise control for smooth, reliable, fun ride. The stereo was nice. Almost sounded like I had a system in it but it was generally just stock. All and all the heating was nice. You could change it for passenger and back seating. There was enough space as I didnt really have anyone riding passenger. However, not enough leg room for anyone over 57 in height. So I am only satisfied, not super happy about that. Nevertheless, it is sleek... Ultimately got so many compliments while driving it by random people in public places. Was quite impressed by how many people said I looked hot in it.

Bought a 2017 RDX Advance only to find out that 1/2 the features will not work without purchasing Acura link. Has been almost a week trying to set it up because they put in a wrong email address. It still doesnt work! I have found them to be unhelpful, and incompetent! Hands down my worst car buying experience! Like the RDX. Hate the customer care.

Acura has lots of options, example: leather, sunroof, power windows and doors, variety, pleasing, very time consuming, aim to meet my needs and desires. The car has sleek design, fuel efficient, economical, attractive and amazing color choices. Very friendly and aimed to meet my needs as well as my desires. Also, I was able to choose if it had a sunroof or spoiler or power windows, power locks, gas mileage, two door, four door, anti-lock brakes and also many color options. But, my car has very minimal storage capacity. Glove box was on the smaller side than I prefer. The two-door model was very lax in back seat room.

The Acura Integra is a very nice car. I purchased it earlier in life and it was a blast. Highly recommended. I loved the interior and the exterior. The interior was very sleek. The knobs were also sleek and slim. All the features were good. I didnt like the power of the a/c though, but it was bearable. I upgraded it a lot; rims, tires, exhaust, engine, suspension, etc. The upgrades were very high end and it roared. I loved it. But, the whole car felt small. I could easily fit two passengers in the front but if I tried to put another two in the back it would be less spacious.

I have a 2016 RDX. Great car. Drives well. Nice features. But really awful tech that reminds me almost every day that Acura has not been able to fix the multiple IT problems in over a year. Bluetooth will not connect correctly. Car will attempt to make calls (to my phone) intermittently. Goes to mute when all screens and audio become non-functional... Overall, I would choose a different brand as IT is so integral to the function of a car now, and Acura has completely failed in my case.

J have owned this vehicle since 5k miles. The ‘feature’ called engine auto stop has never worked properly, leaving me stranded at intersections countless times. It also drains the battery which Acura refuses to replace annually as a safety assurance. Acura is so arrogant that they claim nothing is wrong with the system and refuses to provide a way to permanently shut it off resulting in a death trap. Would you drive a vehicle whose brakes work 95% of the time with no warning for failure? I think not. I was almost rear ended by a large truck because this piece of garbage feature once again failed. Acura has me take it to a dealer to be told for the second time there was no issue. Do not buy any Honda products with this feature. I believe that the people at Honda hate their customers and want them to die because of this one feature.

We had leased our Acura MDX through a local Acura dealer. The experience was fair. The showroom tries to portray the brand as a true luxury car, but most salesmen seems fast-paced, with the typical gimmicky talk and cheap suits. The Service was even worse. Anytime the car would require scheduled maintenance, they always tried to upsell us on things like Automatic Transmission fluid change, stating it was very dirty (after only 8,000 miles?), despite the fact that the maintenance schedule doesnt require this fluid change until 20,000-40,000 miles. Filter changes are also their favorite, stating that theyre very dirty and its bad for the vehicle.I never got the impression that the Acura brand is synonymous with luxury, unfortunately. Just a dressed-up Honda, and this trickles down all the way to how they sell and service these vehicles. The car itself has a few, very annoying issues. For one, the front windows are extremely loose, and when opened even slightly, rattle beyond belief. Acura Service techs state this is how theyre designed, and that its normal. It pretty much renders driving around with windows lowered impossible, and from the sound of it, Acura owners have gotten used to it. After almost 3 years, were still struggling with getting used to it.The infotainment is brutally slow. If you click on Settings or any other option, it often takes 2-3 seconds for the screen to refresh and show the desired information. Having rented a BMW X5, or even a Volkswagen Touareg, the computing power of their infotainment systems is much more up-to-date and intuitive. The interface design on the infotainment touchscreen buttons is also very primitive. Like something youd find a first-grade graphic design student do. Certainly not the luxury experience theyre selling.Overall, the exterior is neat, slim, with touches of chrome here and there. The interior is also nicely done. I am surprised as to why the third-row seats do not have A/C vents (like the Honda Pilot, which sells for considerably less does). The power liftgate has failed us more than once, and the remote engine starter oftentimes just stops working, requiring me to manually disconnect the battery to reset everything. Ive given-up taking the car to the dealer for every little nuance. Driving-wise, the car is light and responds well to steering input. Power is adequate, and AWD system performs remarkably well. Despite all of this, we wont be leasing another Acura again. We feel that too many corners have been cut, and not enough attention to detail has been paid to areas that really need it to qualify this vehicle as a luxury one.

I leased a 2014 Acura RDX. The vehicle was recalled due to a faulty airbag. The parts will take two months to come in but we dont want to drive the car due to the safety risk. Acura, via my local dealer, provided a rental car that is far below the quality of the RDX. For example, no navigation. I complained to the dealer and to Acura Customer Affairs. Policy is that they only provide a vehicle - not an equivalent vehicle. At the same time, I am still paying the full lease for a car that I cant drive. Is this fair? Very poor job on the part of Acura.