Gas mileage rated 27/36. I am getting 21/27. What is going on? I got rid of a 2011 Kia for the same reason. Now, what do I do? You can contact me by email. Thank you.

This car is the best car on the road. It holds its overall value and is most certainly dog tested and approved. I have hit a deer a couple of years ago and there was hardly any damage to my car. It gets great mileage and proven itself in various weather conditions.

We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

I have a 2011 Subaru 2.5X 4 cylinder automatic transmission EPA 21/27. On a cold start up, my 2011 Forester engine made a loud knocking noise, similar to a spun rod bearing. The dealer says, all Forester engines are noisy. This is not a normal noise for any engine. The fuel mileage is also deplorable 25 highway on cruise. In th county/suburb 18-22. I dont drive in the city, normally. My last Subaru had no engine noise, even at 200,000 miles, and got great fuel mileage, 4-5 above EPA rating. I returned to dealer shop 3 times. There is nothing wrong with it, according to them. Foresters do not get better than 25mpg, and all are noisy. I contacted the Subaru customer service online. They talked to the dealer, but have not helped fix the problem at all. Its basically a waste of time. It currently has 9,000 miles. I purchased this new at the Richmond Subaru/Moore Cadillac.

My daughter purchased a Subaru Impreza used 1995, has over 200 thousands miles on it. Only problem we have had is the cv joints and mass air flow sensor. All of sudden it starts skipping and the idle is very rough. No clue. Any help appreciated.

Charlie ** was referred to me, because my brother and all his family by all their cars from Milea Dealership on East Tremont Ave, Bx, NY. Charlie was helpful as I turned my old Forester in, for an excellent trade in value - while they had a new one ready for me, with exceptional new safety features, and everything I needed in a car. Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful!

2017 Subaru Forrester (manual transmission): My oil light first came on at 3000 miles and I have been fighting Subaru for the past year to address the excessive oil consumption. Subaru lost a class action lawsuit for oil consumption problems and continues to sell cars without changing the design. I would not recommend a Subaru to anyone as you never know if you will buy a defective one. My passenger seatbelt alarm also goes off when no one is in it and the paint is pitting. Subaru lacks integrity and I will never buy another one.Updated on 07/18/2018: I write this with the sincere hope of preventing others from experiencing the same issue and stress that I have. Please research “Subaru oil consumption problems.” You will find Subaru lost a class action lawsuit, which was settled in 2016, but they still continue to produce and sell cars with oil consumption problems. I encourage you to visit several online consumer forums, like CarGurus, and read threads from real people with similar experiences. Subaru and Big Island Motors told me that those reviews dont count, as they cant be verified. You can verify this. I bought my 2017 MT Forrester in December of 2016 at Big Island Motors in Kailua Kona, Hawaii. My oil light first came on at 3000 miles, which began my 2+ yearlong battles with Subaru and Big Island Motors. I initially dealt with the service manager, who blamed my driving style, the weather/Hawaii, my commute, my lack of mechanical expertise, among other things, and refused to acknowledge the problem. After 6 months of fighting with the service center, in desperation, I contacted the VP of Subaru Hawaii (in the summer of 2017). He required the service center to conduct oil consumption tests. This process took about 6 months and many hours off of work for me. I failed 3 of them, which the service center said qualified me for a “new engine.” After they submitted the paperwork, this spring, I contacted them after 2 months of not hearing anything. I was informed/warned that I might have to wait for a year for the repairs as others were in front of me. Finding this unacceptable, I again contacted the VP of Subaru Hawaii (last week and a year later!). Initially he responded with concern, but then I heard from the service center that I needed to come for a compression test. Subaru generously provided me with a rental car for this test and, wait for it, the test was normal! The VP of Subaru informed me yesterday that he had forgotten that I drive from Kohala to Waimea every day and that downshifting is likely the reason why my car is consuming oil. I asked him why so many of the Subaru commercials showed people and their dogs camping in the mountains if they could only be driven on flat roads? My Honda, also a MT, used ZERO oil on the same commute. He further shared that I needed to keep driving my car since they don’t know what’s wrong with it (hello? class action lawsuit).He also retracted the promise of a new engine. In the meantime, I continue to add oil, purchased by the case from Costco. Check out “the Subaru Love Promise” on their website, “Subaru and its retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our promise to show love and respect to our customers and to work to make a positive impact in the world.” That is unless you have a problem with your car, then that Subaru Love Promise is not for you. If I can save just one person from experiencing the stress, additional expense and disappointment I have, this post will have been worth it. BTW, if Subaru had the customer service of Costco, there would be no other cars on the road. Costco lives the Love Promise.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

Right size car. Comfortable for five. Plenty of storage. Good mileage. Great safety features. Adaptive cruise control, auto dimming headlights, lane departure all make for easy driving. The AWD and good ground clearance make for good visibility, safety and handling. We would recommend this car for comfort, economy and safety.

I would give negative stars if I could. My family has owned 3 Subaru vehicles because we believed their lies about it being a safe and reliable car. We have young children. Never have I entered a car thinking there is a possibility that the engine will suddenly die and then burst into a raging fire. It is a miracle I am alive. It is a miracle our 3 year old is alive. Subaru and their lawyers are only offering credit for a new car. Seriously? Never will we buy another Subaru. Buy a Subaru if you’re okay with dying and your family dying just by driving their car.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

I like the cars performance in bad weather like rain, snow and ice. The car keep me comfortable. I also like the all-wheel drive and heated seats. But I am disappointed with my Subaru in the cost of repairs. They are very expensive. Also, the windshield has been a bother and has broken numerous times. Rocks hit it and instantly put holes in the window. We have replaced the window five or six times.

Ive always been an American car buyer, but Ive always been intrigued by the Outback. I have been researching your vehicles for some time. So I decided to buy my first Subaru. I went used, and I bought it from Subaru of Melbourne Florida. Here is my nightmare of an experience, this the letter I wrote to the dealer: Hi Shannon, I dont know if you remember me, but we talked about 4 weeks ago. I was interested in a 2011 Outback that you had for sale. As a matter of fact I did come down from Michigan and buy it. It was one of my worst buying experiences ever. I told Larry to have everything ready. I would be there by noon on 4-3-2017. I was on vacation and didnt want to waste a lot of time. Got there by noon, left by 3. Here is a list of problems and delays:1. In the picture on your website the car had a trailer hitch. I wanted that, but no hitch. Larry said they had to take it off because it wasnt a Subaru hitch. It was after market. So I have to buy a hitch. U-Haul is 300.00. 2. In the picture on your website it had a rear cargo mat. No mat. Larry said it was bad, so they threw it out. He finally gave me a used one from another car. 3. It took 45 minutes to find the second set of keys. OK, so I got the car, drove it home to my place in FL. Waxing it and notice a dent in the front fender passenger side. I had it removed by a dent removal service 195.00. I did ask for detailed pictures that I never received, and I also ask Larry if there were any paint deficits or dents. Of course he said no.The final thing, drove it to work yesterday in the dark and notice a headlamp out. Now I know there is an extended warranty for bad headlamps on 2010, 2011. So I replaced the lamp myself and found that Larry and your dealership had left non Subaru HID headlamp conversion kit on the car, so now I dont know if Subaru will honor the warranty.

The Subaru B9 Tribeca sounds like time when you shut any of the doors, or the close the hood, or the back door. Does not sound like it a good quality vehicle. It jumps into drive when you go from park to drive or even reverse. The CS players in the car go out after only a few times of use, and then it will cost you around $2.000 for a new one.

My wife and I bought a brand new Subaru Forrester, our second one. Had no complaints with the first one 250,000 miles. The new one is a complete **. Around 30k miles started burning oil at the rate of about a quart every 2k miles, we jumped through all their hoops and did their ridiculous oil consumption test. We were treated like morons, told this is acceptable with a boxer engine which is ridiculous! My boss owns a Porsche which also has a boxer engine and doesnt burn a drop. Anyways they finally admitted there was a defect and replaced the top end (short block). Now with less than 20k since the replacement having the same issues, wife went back to dealer today! Its a shame because we really loved the first one but at this point no matter what they do, we will NEVER, EVER, own another Subaru!!!

2013 Outback P2764 code. Dealership advised contacting corporate and I was offered $750 toward new car! Seriously, 125,000 miles, known transmission issue with extended warranty to 2022 but not mileage? Vehicles are meant to be driven! Beware of Subaru! Not so giving!

Subaru has had a history of head gasket failures due to the flat, boxer-style engine design! I heard from a local mechanic that the issues from around 1999 to mid-2000s had been addressed and corrected. No way! This will always be a chronic, ongoing issue with Subaru engines! I am the original owner of a 2010, 2.5 4c Subaru Outback. I have babied my car and had all maintenance done on time, including oil changes and 60,000 mile service at a local Subaru dealer. It is low mileage at approx. 94,000 miles, purchased in May of 2010, so just over 8 years old as of October, 2018.Please also note, if you are in the market for a used Outback, that with the new body style starting in 2010, Subaru removed the engine temperature gauge from the dash and didnt reintroduce until 2015! There is no way to monitor if your engine temp is running high normal or not, especially when there is a head gasket or A/C issue during hot, summer month! Buyer beware!!!My coolant started to boil out of the reservoir and the only way I was alerted to this problem was due to the low coolant light flashing on and off for a brief moment at a time, twice over two days. It turns out, this was the beginning of a head gasket failure... at slightly less than 94,000! When contacted, Subaru corporate did not stand by their product, even knowing that hg issues are a built-in weakness/ongoing issue due to the shape/configuration of their flat boxer engine design vs the V configuration of say a more reliable Toyota SUV. Their staff dismissed my issue and would not help out in any financial or emotional way. They were actually aggressive, non-empathetic and accusatory!I ended up paying well over $2,500 to get my car back on the road, not including a $400+ tow to my nearest dealer, in another state. It is interesting that Subaru advertising works so had to convince buyers that there is longevity to their product as in 98% of Subaru vehicles are on the road 10 years later. They fail to mention the cost to the owners to keep their cars on the road for that amount of time!So, bottom line, if you are considering a new, newer-used or used Subaru, I would highly recommend 1) you do your research, 2) consider a different, more reliable brand such as Toyota, Lexus or Acura and 3) dont expect Subaru to stand by their product if you do have a major mechanical issue in the future, regardless of age and/or mileage! My entire family used to drive Subaru vehicles. They now all drive Toyota SUVs. I was the last holdout. I guess I am a slow learner, lol. Please save your hard-earned dollars and buy something much more reliable than a Subaru product! Happy car shopping!

I purchased a used 2000 Subaru Outback in November 2011. The rear K-frame rusted through and the rear axle came loose in December. I paid nearly $1000 in parts and labor to replace it. A week or so later, I found out from a friend that I should look into a recall they had heard about. I came to find out that Subaru had issued a recall on that very issue. The sprayed undercoat for the 2000 Outback was insufficient and caused the rear frame to rot at an advanced rate. I contacted Subaru and they directed me to send them a copy of my bill for the damage, which I did.They took forever to get back to me and denied my claim, even though they contacted my mechanic and I was willing to submit pictures of the work in progress. They cited that the gentleman who had done the work was not a New York State registered mechanic, which he is not. Had I known of the recall, I would have had it taken care of the problem with a properly registered mechanic. I would have taken my car to a dealership for crying out loud. I took care of it on my own the most inexpensive way possible. Subaru should have reimbursed me gratefully as I probably saved them a large sum doing so. I feel they are being unfair and I should be compensated.

Heading to the highway, going about 35-40 MPH, the hood flew open and hit my windshield. Thankfully, it did not shatter it, but did crack it all the way across. I call Subaru headquarters and they pretty much said, Too bad for you! I called the dealership and they pretty much said the same thing. The tech at the dealership said I must have opened the latch from inside. Not sure why I would want to do that while I was driving! The car had been parked and locked in my driveway before I drove it so there was no chance of it being tampered with. I feel there should be an investigation into a recall, as it seems I am not the only one this has happened to!

I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000 km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these first 10,000 kms. Use it mostly for commuting. I am pretty disappointed with Subaru, expected more. Customer service said that this was not a quality issue... first and last Subaru I will ever have.

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

I have own 25 cars in my life, I am 54 years old. Never had any engine failures. But my 2008 STI just blew up.

I came across this website and saw all the complaints about Subaru. Yes, the head gaskets leak every 80-100k miles and yes it can be expensive to have fixed but every car had its own problem, there is not a single car in the world that is perfect unless you buy it brand new, never drive it and keep it parked in a climate controlled garage... Gaskets are rubber or paper which both wear down and fail on any car. A lot of the reviews were about older used Subarus. If you buy any used car you dont know how the previous owners treated it. They can tell you they kept it well-maintained even if they didnt just so they can get their problem off to someone else. I have had my 97 Subaru Impreza for 4 years now. Got it with 120k miles on it and it had always ran great. It now has 233k miles on it and the only problem I have had with it is a wheel barring, knock sensor, MAF sensor, and breaks. My ONLY complaint is that the drivers and passenger windows freeze shut in the winter. Hondas burn Excessive amounts of oil and also have head gasket problems, Ford seems to have a lot of electrical problems, any car you look up you will find a problem about so when you get rid of your Subaru and get a Honda or something else, are you going to mope and complain about that one too??

My son Jake was killed in 2013 in a Subaru Outback in Montana. The commercial Subaru has on TV when they show a smashed up Subaru and all they say is THEY LIVED OR THEY SURVIVED. Well my son didnt live! Do you have any idea how disturbing that commercial is to me??? Every time it comes on the TV I relive the day I got the news my son was killed in a Subaru. Please, is there any way it can be taken off the TV? Im sure Im not the only person that has lost a loved one in a Subaru.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

Subaru of America resolved this issue.

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

I purchased a 2002 Forester when it was new. I have had nothing but problems with this car and to date, I only have 57,000 miles on it. I have had to replace the brakes several times and Ive had previous cars that had over 90,000 miles that I never had to replace the brakes. As soon as my warranty expired, I started experiencing all these problems, of course! I have had to have ball joints replaced, trans pan, gaskets, etc. and I still have a terrible burning smell when driving the car and still have the leak which is causing this smell. I was told Subaru is known for this leak. I now have to replace the muffler. I have had more repairs on this car than all my previous cars together and it all began occurring the minute my warranty expired.I was basically told too bad when I complained about the sudden onset of problems the very moment the warranty expired. My Toyota went for over 90,000 with the only repair replacing the battery. I have maintained this vehicle religiously, as I have with all my cars. If I hadnt lost my job recently, I would trash this car immediately. Its clear from the other complaints here that Subaru doesnt care about keeping customers happy and maintaining their loyalty and future business so I would assume Subaru will do nothing about my problem either.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

We were impressed that our car insurance went up only $3 on a brand new car! This is due to the safety features. One design flaw is the gap at the door sills collect dirt and mud and make it impossible to get in and out of the Outback without getting dirty. The Customer Service at 5 Star???? Subaru in Oneonta, NY has been pretty good.

I recently purchased 2015 Subaru Forester. The EPA stated mileage is 28-32 MPG. I now have 3000 miles on my new Forester and I have not gotten anything better than 25 MPG. My split between city and freeway driving is 75% city and 25% freeway. It is misleading to state the EPA MPG rating of 28-32 MPG. I should get at least 28 MPG which I am not getting. Is this a common amongst all 2015 Forester buyers?

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

5 speed manual transmission on a 2007 Forester 2.5X failed at 80,000 miles and had to be replaced (~$2600). Car servicing followed Subaru recommendations. I have driven manual transmissions my entire life and never had a problem with a transmission in any other car. Checking the web I see a fair amount of discussion that Subaru does not have the best built transmissions. While I like the car in almost all other respects, I will not invest in another given the apparent design weaknesses of Subaru transmissions.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

I love my Subaru Legacy. It handles like a much more expensive car. The color is awesome and the overall look sleek and modern. It gets compliments wherever I drive it. 3 y/o and 113000 miles and it doesnt feel broken in yet. Go Subaru!!

Engine light on, brake light on and cruise light flashing - I took my 2012 Legacy in two times for the same problem. The second time I brought it in, I had to leave my car there and they gave me a rental. When the car was done, they told me I had to pay for the rental. I said the car only had 20,000 miles and not even a year old. He said I still have to pay for the car rental. I told him that I was not very happy that I had to pay for the rental. I will never do business with them ever! The Subaru dealer was in Merrillville, IN. Do not go there for any service.

We service this car properly. Ive never had problems with Subarus and have been a loyal customer since 1994. So at 110,000 miles the six cylinder engine starts overheating erratically. A tow to Subaru dealer to replace the thermostat and were on our way. Two to three weeks later it happens again. We are provided a new thermostat under warranty installed at a different dealer (because we were on a long trip and were forced to tow the vehicle). Each time the claim was the thermostat was sticking. It happens again within a few weeks after we return home with yet another thermostat. $6,000 later we get resurfaced heads and a valve job, complete with all the marked-up engine components, supplies, disposal fees, and so on. Did we get a refund or credit on the supposed faulty thermostats? No. The servicing dealer proclaims there was an internal engine leak due to bad head gaskets. I asked to see them, but they were never given to me. Ive never heard of an engine failure of that gravity in a Subaru (unless of course the vehicle was abused). My wife babies this car and uses it for errands. I have a 1994 SVX with 140,000 miles, and had a 2002 Outback and neither had engine issues, ever. My confidence in the Subaru product is gradually waning.

On May 27, 2014, we purchased a 2014 Subaru Outback. We have complained multiple times about a leak in our roof and were told that the roof tracks had to be cleaned out regularly. The first leak occurred when our cup holders filled with water. The second leak occurred at a car wash which filled a cup with car wash fluid. Again, today while going through a car wash, my husband witnessed the leak from the corner passenger side vanity mirror. We have also complained about a chronic moisture issue to no avail.

We took it in because it was whining and had lost power. I had checked the engine oil the night before and it was at the right level. First off never buy anything from Lees Summit Subaru. They scratched up a fender detailing the Forester and it was a pathetic detail job. When they looked at the Forester they said it was a quart low on oil and the reason it was probably whining and the loss of power was a blown turbo. They said my extended Subaru warranty wouldnt cover the repair because it was a quart low on oil even though I said it was fine on oil the night before. I called around to a few Subaru dealerships service departments and was told even if it was a quart low on oil that wouldnt cause the turbo to fail. They said the reason for the turbo failure was probably a clogged banjo filter in the turbo line.Since Subaru wouldnt cover it even though there was no mention of a banjo filter in any of the manuals they gave me, it doesnt even show the banjo filter on any of the diagrams. So I learned 4 things: 1. Never buy a Subaru; 2. Never buy anything from Lees Summit Subaru. Every time I had to deal with them they didnt care and it was a nightmare. The only pretty much they managed to do right is take my money and screw us over; 3. Dont bother buying a Subaru extended warranty because it probably wont help as far as theyre concerned. 4. Dont trust the manuals, go to Subaru.org to see whats really going on. At least Ive talked people out of buying Subarus! I hate Subaru. I hope they go bankrupt!

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

Love my Subaru???? Great car for the value. Feel safe every time I get behind the wheel. Especially when it comes to bad weather. Snow sleet driving rains cant keep me off the roads. Would recommend to everyone.

As many other reviews I read and contained in this page, a 2007 Subaru Outback did not give any warnings, did not overheat, just all of a sudden a clunk sound, and it had to be towed away to the mechanic who says that it needs a new engine. After reading all the other reviews, it has help me to make the choice of giving it up and cut my losses now. I have to say that purchasing this vehicle brand new was a very poor investment. I thought I was going to be able to have it for many more years, not just 7 years. It is too bad Subaru doesnt take any responsibility for its faulty mechanism. NEVER AGAIN WILL I BUY OR RECOMMEND ANOTHER SUBARU.

We bought a brand new 2012 Subaru Forester. We took a trip from Georgia to upstate NY. The car was burning oil. For the next couple of years, we kept telling the service dept. that our car was burning oil. They kept assuring us it was not a problem. After checking the internet, we found out it was a real problem. We demanded that something needed to be done. They did a oil consumption test. Saturday they agreed that it was excessive and we would be getting a new engine. Why does it take the service departments so long to take action? Now my concern now is what happens to the resale value of my car?

Purchased New. Cheap carpet and seat fabric. After 36k CV boot went, then driver boot 1k later. Boot rubber is thin compared to other car makers. At 68K, Rubber in throw out bearing went. At 68k, Power steering pump leaking. Cost? Almost 5K.

We found out today that our Subaru Forester at 60k miles has blown a Head Gasket. The repair is over 2k!!! With the other repairs, the bill will be $3,000. Now that they have our permission... I expect it to be even higher when we pick it up. Happy New Year... right? Upon researching this problem (after our shock), we saw many complaints about Subaru knowing these cars have this Head Gasket problem and yet they dont do anything about it. They let unassuming people pay good money for these cars and its tick, tick, tick.... until the HG blows. Then its $$$$$$$!Our car will be 7 years old in March at only 60k miles is a crime and total incompetence of Subaru to knowingly sell a car that has a reputation like this and that down the line, the owners will have to pay THOUSANDS to repair the car or junk it. We paid $21k for this car and I will never buy another Subaru because of this failure of this company to not fix the problem that has been going on for YEARS! I will discourage anyone I know from buying a Subaru from this day on. The ** & hype on these cars is just that--all false. Our dealer told us IT usually happens at 85k miles and I almost fell down. What kind of company admits they KNEW the whole time they were BSing you about buying this car that the Head Gasket will blow at a certain mileage? Furthermore, they said that our Head Gasket blew early! We have low mileage for 7 years. We take the car in regularly for service. Now we know the repair men know about this Head Gasket problem and no one at the dealer ever warned us.

2011 STI 41k miles and it blew a head gasket. Subaru wont warranty it because of a aftermarket turbo back exhaust. I had my VW longer with way more mod and never had an issue. Subarus have head gasket issues and for them to deny my warranty because of some dumb mod so they dont have to fix their issues is a bunch of garbage. Ill buy an Audi or BMW next time.

Never a problem; however when term was up; but, miles still okay. I called and talked to warranty rep. and asked if I could extend it until the 100.000 miles was up. He, rudely, advised that I was 2 days late and could not apply.

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

2014 SUBARU FORESTER LIMITED 2.5 - This is the 4th Subaru I have owned! I come from a family of Subaru owners. Purchased my SUV and within 5,000 miles the tires were SHOT. Its first winter was white knuckled, WHAT? I purchased this Subaru because they were great in the winter, but NOT this time. The dealer told me the car was so out of line it had to come off the assembly line like that. 15,000 miles burning oil like crazy, but the oil consumption test - passed.Hardware less than fair, door weather stripping crumbling already. 35,000 battery has dead cell, battery replaced. This was a brand new car I bought, seemed like some used car I bought off a lot! WHAT HAPPENED TO THIS BRAND? As sad as it is for me to say it, UNLESS SUBARU can give me a incentive to have my next car purchase BE a SUBARU brand, Honda and Toyota may be getting my business and my families!

I have had several issues with my new Subaru since the day I purchased it. I will start by saying: Subaru - Subarus Love slogan isnt in regards to quality, but rather a self-serving exaggeration of safety features that should already exist on all modern vehicles. The companys response to customer loyalty is undoubtedly a mid-gray Meh. 1st Issue: Rear view mirror fell off while driving on the highway at 60 MPH. I nearly wrecked as the mirror actually fell into my lap. Took the car into the stealership and they fixed it because I had purchased the GOLD warranty.2nd Issue: At about 2K on the odometer, I could hear a tinging sound while warming the car up in relation to clutch pedal input. I read that this could be part of break-in and so I did not take the car to the dealership for inspection. 3rd and Final Issue: At approximately 19,5K, the engine failure while accelerating to highway speeds of 70 MPH on dry pavement (mild incline).Resolution Attempt #1 - 1) Spoke to Subaru of America about what had happened. 2) Subaru had the car towed to the dealership for inspection. 3) 3-4 weeks went by and no engine inspection or tear-down was performed. 4) No mention of loaner was ever provided to me (I am a Gold warranty customer). 4) Dealership continued to tell me that they were waiting on Subaru before they could perform tear-down. 5) Subaru continued to tell me that they were waiting on a field representative to inspect the car first. 6) By the 4th week, after no positive response from either party, I retracted my vehicle after the service manager at the dealership gave my wife quite the go to hell attitude.Resolution Attempt #2 - 1) A few weeks later, I contact Subaru asking why they never got back to me or the dealerships service department. The answer was: We havent heard from our field representative, but we will keep trying! 2) A couple of days later, Subaru contacts me and we start a back and forth dialog ending in we will give you $2500 off any new Subaru (rebate). I was told to take the car to the dealership first. 3) I contact the dealership sales department and they pretend to care about my situation. I am told: We will see when a good time is for you to have the vehicle towed in to our service department. 4) In the end, nobody communicated the good time to have the car towed in. My problem was too much for the dealership to handle.I am a 3rd time Subaru customer and the way I have been treated is absolutely unacceptable. At no point did I lie nor cheat nor change my story. I made it clear that I would accept full financial responsibility if the engine failure was my fault, but only asked that Subaru do its due diligence (for a Gold warranty customer) and actually see what caused the engine failure. I am 99% positive I know what caused the engine failure and it is most definitely related to the quality of assembly which I am afraid Subaru lacks the integrity to admit (see attached image). Instead, Subaru would rather assume I am to blame and !@#$ all over what used to be loyalty. Go buy a quality vehicle built by a company that cares about its customers and rewards loyalty. Read the reviews first and dont believe an ounce of what a salesperson or ambiguous TV commercial tells you.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

I have never had a Subaru where every month or every other month I need bulbs replaced. I just had it in for inspection and there were 3 bulbs to be replaced. Not feeling excited about owning a Subaru. I have owned two others and they were great vehicles. Makes me want to trade it in... Worse Subaru I have ever owned.

I want this information to be sent to the International Export Division of Subaru in Japan, to its General Manager. I have a Subaru Legacy 2.0L SW LX year 1998. The material of the front brake pads of the car were very hard. Harder than the brake pads sold by your dealers in Peru, South America. You have placed my life in harms way many times because the car would not stop at low and high speeds. When I replaced the brake pads, the car stopped adequately. Recommendations: Watch very carefully your personnel that work in your quality department like a hawk, better fire them and replace them with a new crew. Your biggest dealer in Peru, Indumotora Subaru, is doing a very lousy job with its customers. I recommend you to kick their ** and make them work, if not look for another dealer that can attend the customers in an appropriate way. All your brochures talk about the outstanding security of all Subaru cars, do something to maintain this remark.

My car, a 2010 Subaru Legacy 2.5i, has stalled for no reason at stop lights, accelerating around 45 mph, and also slowing down to get to a stop light. All of these stalling have happened a few months after the ECM upgrade was done to decrease winter emissions it was a nationwide recall for the engine model 2.5 naturally aspirated. Each one of these times, the engine sputters and shakes the car and then stalls completely. Im completely motionless for a while. I restart the car multiple times and it just shuts off. This happened to me all three times but the last 2 times happened where I lost the engine and temporarily, electric! I had no brakes, and no power steering.The first time it happened, I almost rolled back into traffic but I kept turning the ignition and I got the power back on long enough to push in the e-brake. The most recent time this happened, I blocked up the right turning lane onto a moderately heavy traveled road. I tried to restart the car 6 times and it would turn on and quickly stall. The first time though, I was able to move the car to the right lane instead of in the middle lane while it shook the whole time.They have been absolutely no help to me other than telling me 2 of the 3 times it has been the cam sensor and they will replace it, which obviously isnt fixing a ** thing. The one time it wasnt, the came sensor was when they stated that they found no problem at all. They claimed to have driven it 140 miles and no problem. The very next morning I drive to work and on my way back from work, it stalls for the 3rd time. From Subaru to my house and to work is 8 miles, going back home is about 3.My problem is, the one time they were not able to find a problem, they drove a car for 140 miles without any problems but 11 miles later it happens after the dealer had possession for it for 8 days. I know I dont qualify for the lemon law, but Im trying to think What the ** can I do, the law is not really on my side because Subaru will not buy the car back from me no matter how many repeated problems it has. If anyone has or knows anyone that has a problem like this, please re-post on this forum. Im wondering if this is just me or if there are other people dealing with the same thing. If so, I am looking to combine forces. Because I have no faith in this car and that it cant keep me safe at anytime or anyplace on the road.

I bought my third new Subaru last fall and noticed the drivers seat shifted forward and back about 1/4 in each direction. Every fast stop or start you notice the seat and your body shift slightly. I took it in the first time and the dealership said that it was within tolerances. On the second visit after contacting Subaru corporate they told me that I had the seat too high and that had I lowered it the movement would stop, but they were going to replace the entire seat anyway. I waited for 3 weeks until they finally told me to take the car home until the seats come off of national backorder. The third visit they replaced either the seat back or the entire seat depending on who you speak to, but the seat still moves even if it is lowered. More calls to Subaru corporate to finally be told that the movement is within their tolerances. I told them I would never buy another Subaru and they were okay with that. They dont seem to care about the quality of their cars any longer and dont seem to care if they lose customers forever.

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

I have a 2007 Subaru Impreza 2.5i that I bought new in Massachusetts. The first few years seemed to go okay except for the $350 dollar services and the fact that the car dents when you look at it funny (literally hundreds of door dings 7 years later). I maintained impeccable service history and records but it started feeling funny in 2009 - gas mileage was tanking, engine felt off, acceleration was sluggish. I drive... a lot ... on road ... on dirt roads ... I use the car as the commercials show but do not abuse it. 2010 the brakes fail and I run off the road. 2010 (69,000 miles - so off warranty now), after complaining about the engine running funny for over a year to Subaru service centers, a local mechanic discovers the head gaskets are leaking. Subaru agrees to pay for half of the repair. Great! I am happy with the company and simply mad at the service centers for not finding it. Since then, it seems like everything that has a seal or bearings is beginning to fail - two transmission leaks, power steering pump, ac belt tensioner, coil pack (cylinders 3 and 4 started misfiring causing the car to smoke, shudder, and die), ignition wires (twice - once routine maintenance), front axle seals, differential... The thing leaks oil if you dont use a Subaru brand oil filter. It eats tires in half their designated lifetime, even with regular rotation and alignment. Oh, for a car that is advertised for the adventurer, perhaps they could work to make the alignment a little harder to throw off - any bump in the rode and it goes out. The exhaust pipe broke its weld (presumably from the aforementioned offroading, which consists of driving on flat, well maintained farm roads).The 3-year bill for my car, 75000-113000 miles, for routine and additional maintenance, has been almost 7000 dollars. I am not naive when it comes to car expenses. I did not expect this car to be worry free, maintenance free, or without a half life crisis at 100,000 miles but every time something fails on the car, I call up Subaru dealers around the northeast and I ask: Is this normal? Every time they say they rarely see it break. I have contacted Subaru of America and told them of these problems. They have offered me $500 towards a new car, like I will ever buy another one.

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

I purchased my 2013 Subaru Outback February 2013. I have servicing done regularly. However, from the very start, my oil light comes on between 2500 to 3000 miles after an oil change. I was told by the dealership that this is normal for these cars because they do not have as much oil as other cars. Told me to bring it in when it happened, or let the car sit for five minutes, and check the oil levels. This is great - Im a woman in my 70s - and it is scary to try to get to an exit when you are on the expressway and your oil light is on.Now, just to feel more secure, I keep a quart of synthetic oil in my car to add when Im on a trip and my oil light comes on. Very distressing. I had a Toyota Highlander for ten years, 210,000 miles on it and never had any problem like this. Unfortunately, it was totaled by a falling tree, and everyone encouraged me to get a Subaru. Nice car, but not truly reliable. I would have to rate it a 2.5 star reliability rating (which is not a choice below).

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

Had a 2013 Impreza, from day one it was consuming oil. Brought it in for three different consumption tests that the dealer recommended. It had a crankshaft sensor issue, a burned out O2 sensor and never once got any of my stuff resolved under warranty. Never replaced the crankshaft sensor because the dealer failed to find the fault and I replaced the O2 sensor before trading it in. Dealer and Subaru was worthless. It consumed 1 quart of oil every 1500 miles, puffed blue smoke, had a noisy front end clunk going over bumps and failed to get even close to EPA MPG due to engine issues. Engine ran rough, dealer saw it for 4 times each consumption test and a few times for each additional problem, no action ever taken, no offers for trade-ins, nothing. Just barely squeaked by the test. Would never purchase a Subaru again. What a hassle. The independent shop did more than Subaru ever did and recommend that I dump it and pick up something else. Owned it for two years, and nothing was ever taken care of. It was an absolute turd, ruined the entire experience for me. Traded it in with a swapped O2 and topped it off. Good riddance.

Recently purchased a new 2015 Outback 2.5i premium. We test drove dealer car 3 times to confirm we wanted to order one, none available at any local dealers at the time. About 3wks after receiving our car, it developed a clicking noise coming from the gear shifter knob every time you went below or above 5mph, EVERY TIME. Nonstop, every light, every stop sign, all day every day. Dealer says its normal and refuse to fix. I keep reminding them it did not do it on any test car and it took weeks for it to show up on our car. How can that be normal? I would not have purchased the car had it made this annoying noise on the test drive and I certainly would not have paid for the car when I went to pick it up. (I did test drive our car prior to paying for it once it came in and there was no noise at all.) I am at the point of wanting to sell my brand new car because I just cant stand this constant annoyance. Wrote several emails directly to Subaru company rep, with them refusing to take any responsibility.

I bought my 2013 Outback new and Ive had nothing but issues... Two stereos replaced, drivers seat heater comes on randomly, cant charge my phone on the USB, lifters make noise and always have to add oil between service requirements. Ive had it to three different dealers, and found one trying to help get to the bottom of this electrical problem and corporate will not advise them what to do. Corporate tells me just have them send me an email and she never answers them back!

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

Several years ago, I was looking at cars, and went to a Subaru dealer. The salesperson was so rude and condescending that we left. Just now, I was researching cars on **, and I sent in several requests for information from dealers. Several Ford dealers got back and were very professional. We had conversations, and they were understanding as I discussed my needs. Then, a moment ago, a Subaru dealer called back (Patriot Subaru in North Attleboro MA). The salesperson was rude and confrontational. She said my request was for a specific car, which Im sure it was. However, I had done more research and wanted to discuss a different Subaru model. Instead of offering advice and listening, she again reiterated, so you want information on a different car than your request? After talking with some good salespeople, it was quite jarring and unexpected for the Subaru person to be so rude, condescending, and overall unprofessional. But I guess I should have expected it, as Ive never had a good experience with Subaru sales.

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark I brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs. However, when placing the motor back in the car a strange noise developed in the engine. They again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention of replacing the cylinder heads and camshaft.Up until now, I have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle. The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less than forthcoming as to the true status of my vehicle and I have not heard from him as to the status of my vehicle as promised in the last four business days.What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years. This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships, and I feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together. It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and I refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford. I am reaching out to you with the hope of resolving this issue and I refuse to give up until a solution can be reached.

On a random check of Subaru recalls I discovered the Takata Airbag recall for my 2010 Forester. I was not notified by Subaru until much later. After hearing nothing further from Subaru I called both SOA and the local dealership. They were either clueless or not interested, but in any case they knew nothing and told me Id hear from them at the first of the month. Two firsts of the month have come and gone and no word. All I have is their advice is to not let anyone ride in the passenger seat... Today I see that another recall has been issued for the Forester for a Turbocharger problem, but that info was provided by NHSTA, not SOA. The Forester has been an OK vehicle, but not great as far as cost to own is concerned. This Forester is my sixth Subaru. It will be my last.

My 2015 Subaru WRX was great prior to the Pre-Ignition Recall and ECU reprogramming. They replaced my engine because they thought it was damaged due to the poor programming. After breaking in the new engine, I have significantly less power and the car is totally different. The dealership has been working with Subaru of America technical support and Field Engineers for months and have gotten nowhere! I am also outside of my Statess lemon law, although fully within my manufacturers warranty. I have not driven my car all summer and have been in Subaru Forester loaner for months.I involved Subaru of America customer service early in the process, and have experienced what I can only describe as the worst customer service experience of my life. Not only are they unwilling to help me get into a new vehicle, they provide no information on what theyre actually doing to fix the car. I can get better service from their call centers auto attendant. The truth is, they have no idea how to fix the car, but continue to drag this issue out. The Subaru dealer who has the car is at their wits end, and wants Subaru of America to do something to resolve this. They simply wont and I have absolutely no recourse other than to hire a lawyer and give him half of whatever he gets me. I guess this is what makes a Subaru, a Subaru.

While on vacation our 2018 Crosstrek with 1900 miles stalled while driving 4 times. I was driving my daughters car and almost hit Crosstrek husband was driving because car kept stalling. When we returned car went to shop. 1st time it did it on service tech. They could not find out what was wrong, it is in shop after a week for 2nd time, Subaru is aware and we have had loaner for 2 weeks now, car is unsafe, Subaru did not like when I said Class action and asked that I would not call an attorney till after they look at it the 2nd time but I made the call and he is looking into legal action. These cars are a danger to all that drive them, I owned 6 Subaru’s and will not buy another from them.

Have 2016 Subaru Outback with serious electrical problems. Steering lockout prevents car from starting. We Have extended warranty. Dealership found and identified several codes indicating the sporadic occurrences. Bob Baker Subaru Carlsbad CA refused to fix the problem, and stated we would have to bring the car in while it was experiencing the problem which would be almost impossible. The reason given was itemizing and comparing the risk to a potential flat tire and how much money the repair would cost them. So much for extended warranties.

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

2014 Subaru WRX - Blown rod bearing at 8000 miles. Car was not modded in any way. Honestly, not sure what happened. I am 40, and do not race or mod cars. I had several cars, and never had any issues like this. Car is in the shop, and they replaced the short block only. I do not want the car any more, so will see if Subaru will do the right thing. Very disappointed in this brand. My first Subaru, and maybe the last.

I used to be a loyal Subaru customer, but will never consider buying a Subaru again. After attempting to purchase my leased Subaru, Subaru Motor Finance could not confirm for over 3 weeks whether they ever received the check in the mail. I called for weeks, always being told that someone would get back in touch with me in 48 hours - no one ever called me back. I have spent over 4 hours on hold over the past weeks without any resolution.

New 2017 Subaru Forester with 2500 miles when has a small puncture while driving about 40 MPH. I immediately stopped the car and changed to the cheap junk spare. My local tire dealer examined the tire and said he could repair the puncture easily but the sidewall was delaminated rendering the tire unusable. Since he is a trusted friend, I value his opinion and the delamination was obvious. Subaru is selling cars with these junky Yokohama tires. Its my life and my familys that they put at risk selling this junk. I purchased the new Subaru based upon reputation and never thought to check the tires. Im now out $145 for a new tire as well as the inconvenience. Fair warning Subaru - I do not forget and I do often comment.

I love my 2013 Subaru Impreza and had no issues up to now. I know Im part of a class action suit, and I reviewed it and saw it was not only for oil issues but also for CVT transmission problems. My car is 62,000 and Ive done all of the services. After my 60,000 check up, where everything checked out fine, I heard an odd grumbling noise and was told I needed a new transmission, which luckily is still under warranty. However, there are simply no parts available in all the USA and it could take weeks or months due to back order. I was told it was safe to drive, but I live alone and drive country roads and was told it could stop at some point. To me thats not safe. I find it unacceptable that a car so popular should have such a serious issue. Ive been in touch with the customer service hotline and someone keeps promising me hell try to expedite getting the part, but theres been no action. I cant even get a guesstimate. Ive been offered $500 for a rental car, but thats only 10 days and that will not even begin to cover that it could take weeks. So, its worthless right now until I can even get an estimated arrival date. Im beginning to think I need to trade in the car, but after this, not sure I want another Subaru. Buying a new car is hard work and Im not in the mood for all of that. I dont like driving around with a faulty major part of the car. Im disgusted and angry. Im going to write a letter to the Chief Operating Officer at their headquarters to see if I can get some action.

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

My wife had a 03 Outback where the engine destroyed itself at 84,000 miles. Blew head gasket with no warning, cylinder heads had to be machined along with new rings, etc. by Subaru. The car ran fine for 5,000 miles then everything started to happen again. I spoke to Subaru USA about the first incident and was told was off warranty. I had a 05 Outback which I just traded in for a Camry. Again at 84,000 miles, the car started to break down. CV Joints, timing belt and water pump, brake lines to front wheels were replaced, AC fan and fan blower were replaced, catalytic converter failed along with o2 sensors and to top it off, the head gasket was seeping. I have owned 6 Subarus since 1997 and this is it! The cars are great until you hit the 84,000-mile wall and fall apart.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

After 21,000 miles my vehicle has had to have the engine replaced along with other major parts. Initially, when I received my vehicle back, it had to be returned the same day. Its because the mechanics at Garcia Subaru of El Paso failed to lock the major coolant hose. It caused my car with a new engine to run hot and coolant to spill all over the new engine. When I received my vehicle back the 2nd time, the turbo was not working and the performance of my car was less than it was, prior to this major repair.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

Just 3 years after buying our Subaru Outback 2014, the electric parking brake device failed, locking our car down and making it unable to shift gears. We had to manually release the parking brake using the extremely poorly written advice for a labor intensive cranking process (turn 250 times but not 300 or youll break something!) with a terribly designed device. Repairs to this piece cost $1050 ($660 parts replacement). Big waste of money for a feature no one wants (electronic parking brake). Im sure Subaru doesnt mind making money on the replacement parts, though. Will not buy Subaru again.

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

I purchased a new 2011 Subaru Forester in May 2011. In June 2013 I had it in for its 30K mile check up and the engine was leaking oil. It was the camshaft. Took it to the dealer, they said it would be repaired under warranty. They had it for 2 weeks, said it was repaired and all was well. About 2 months later, the symptoms of the camshaft leak started again, so I took it back, they repaired it and said all was well. In Dec of that year at about 37K, the car stopped starting. Guess what it was, the Camshaft. Took it to the dealer, they put shims in and said it was a known issue so it was covered under warranty. They gave me the car back and about a week later I get a call saying the parts they ordered are in. Im thinking what parts, the car is fine. It wasnt they had to replace all of the gaskets and some of the pistons due to improper wear and performance. I feel as though I rent this car from the dealership. Its only driven occasionally (about once a week) with the exception of the winter (I live in CO which is why I bought it in the first place). It has also had trouble with its fuel gauge and now the battery. Not only will I NEVER buy another Subaru, I wont recommend them either. Subaru knew about these issue and sold the car anyway without correcting them, they just put out service bulletins. What a SHAM and a LEMON. Seriously, NEVER AGAIN.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

Very briefly. Loading suitcases on the roof basket on my 2013 SUBARU OUTBACK, I had to climb on the back edge of the roof, where I rested on my knees, and I even put a folded towel as to distribute the pressure. To no avail, the roof still gave up and got slightly bent. I am not a heavy individual at less than 180 Lbs. This particular model comes equipped with rails to allow the installation of roof baskets, and unless they expect that you load it from a ladder, the roof should have more strength. I can tap dance on my 98 NISSAN Pathfinder and the roof will not bend. I reported to SUBARU headquarters and they have declined any responsibility.

My 2014 Outback was my 3rd Subaru. They had changed to full synthetic oil and one has to use that as the company supposedly tightened up their Boxer 2.5L specs. First oil change at 3K was OK, 2nd at 7.5K later, as they recommended, was still OK. After that, was on a trip and oil light came on after about 3K miles. Eventually found a place in the rural area that had 0-20W which is required. Only half qt required. After another 2K miles, another half quart required. After that, the scenario continued to repeat. After an oil change, 3K miles and half qt needed, and at 5K after the change another half qt. Through several changes. Factory had lowered the period between changes to 6K, but after using 1qt of the 4qt original supply, I went to changing every 5K miles.Then found a CR report lambasting Subaru for their oil use. This was not leaking oil, but consuming it. A couple of autos, Audi and BMW - some models - were worse, but everyone that I talked to considered using a qt every 5K miles very excessive for a new car. Subaru would do nothing about it and the dealer - having been graded on the sales process already with the 10s they beg you to grade, was indifferent. Facing the possibility that the Subaru name would be associated with oil burner in the future and that the value of my vehicle for trade would be negatively impacted I chose to trade it in after only owning it 20 months and 27K miles. Traded for a Mazda CX-5 and went to the Subaru dealer immediately afterwards to tell them why I had traded away the Subaru Outback that I otherwise had loved for what I consider to be a lesser vehicle. That doesnt use oil.Dealer made up some excuses and I walked out, a Subaru fan no more. Dealer never even offered to make me a good deal on a newer vehicle that supposedly didnt have the problem. This was in Columbia MO. Despite my having informed them that I had traded the vehicle, I still get service reminders and other propaganda from the dealer. They are that clueless and disconnected and this reflects upon Subaru as being pretty much the same.

I leased Subaru xv October 2012. After 2 months it stopped suddenly. They said it was the flywheel and it was on the warranty. Then after another two weeks the clutch failed again and this time I was to blame. It was my driving style. Then after another one and a half year the clutch failed again! Before that I had my driving skills tested with the car authorities, who said my driving pattern was not a threat to neither clutch or engine. It does not help. I had to pay for the clutch and rental car. Never Subaru again. SHAME ON YOU, Subaru.

I am very pleased with my Subaru. The gas mileage is great and for a four-cylinder engine it has enough get up and go. The car has room for five people and plenty of storage room in the rear of the vehicle. I also like the comfort. I have owned one before this one and was happy with it also. However, I would have gotten one with satellite radio. It only has AM/FM and I live in a rural area and stations are hard to get.

K of Lonsdale, MN on Oct. 22, 2010 wrote something that is nearly identical to my experience, except mine is a 2010! I have two warranties on my Subaru. Major engine failure requires new block. Before I get to the complaint, I would like to offer a quick current real-life analogy that applies in this case. I needed an MRI (Magnetic Resonance Imaging) scan of my left leg this week, with the cost resulting to approximately $2,000. My insurance company did not need any pre-authorization, it was all fine, and they are paying x percent. Now imagine if something completely different transpires. What if the insurance company said no, we are not paying anything. You have to pay for it all unless you can prove for the last 2 years with records, you have been taking vitamins. It is extremely unlikely that vitamins had anything to do with a stress fracture, but I am swindled out of my money unless I either come up with the records that will satisfy them or fight them on their denial.That is nearly my exact position with Doug Smith Subaru in Utah. I am not unfamiliar to fighting when companies do bad things. I had a cement contractor try to make off with $2500 of my deposit and not do any work. I was highlighted on a local television news episode of Get Gephardt and I got the Utah Division of Occupational and Professional Licensing involved. I prevailed in that incident. I have a 2010 Subaru Forester, with approximately 44k miles on it. I had picked up my 10-year old son from school, was getting on the freeway on ramp and accelerating to 65mph with the engine revolutions between 4000-5000 (it is an automatic). All of a sudden, a clicking sound started - not too loud, but noticeable. I got off the next ramp and examined the engine. Nothing unusual could be seen, nothing leaking, nothing loose, no engine lights, no warning lights, nothing. I proceeded home, but the noise got much worse by arrival. I didnt want to drive it further, so it was my idea to have AAA tow it to Doug Smith Subaru, where I had purchased the vehicle. At the time of purchase, I was strongly encouraged to also get the extended warranty for 6 years/100,000 miles, which I did at rather substantial cost. I was told 2 days ago by the service department at Doug Smith that bad things had happened inside the engine. It was broken rod, I would need a new block and Subaru is not going to pay unless I could produce every single oil change record since I purchased the vehicle. They said they had no oil change records, so I would need to produce those. I said, wait a minute, I had the oil changed a lot by other people, but I know for a fact you guys changed it once as I had a coupon for it. They said, hold for a minute. Then they came back to the phone, oh yeah, we found that one and we also saw that you had a sticker on your windshield from last year, but we need more than that. They are refusing to pay anything. I have had it changed in Seattle, changed in Sacramento and here in Utah and I am scrambling to find records. This is outrageous, absurd and smacks of what can be seen in some legal defense firms - deny everything and assert reasons no matter how farfetched, ridiculous, unlikely or impossible. I have started networking to the people I know. Everybody I have talked to is stunned and shocked. I work with someone who was an auto mechanic for 20 years (they are in computers now) who said that is just ridiculous. Since I have purchased the vehicle, never has even one engine warning light comes on. It only has 44k miles on it. No check engine, no oil, no temperature, nothing. I checked all fluid levels usually once a month and also before going on any trip. This vehicle is not some turbo-charged teenage car that is abused. I am nearly 55 years old, this is a station wagon and I had my 10-year old son in the car. I have owned and maintained dozens of cars in my lifetime and this is absolutely crazy. I scrambled to produce the records back to the beginning of purchase because not in my wildest dreams would I have imagined that Subaru of America and Doug Smith would look for any reason not to pay. I have owned between 20 and 30 vehicles in my lifetime and had warranty work done from Dodge, Ford, BMW, Porsche, Nissan, GMC. Never, never was I asked to produce every single service record before any warranty work would be done. Doug Smith and Subaru cannot prove that there was an engine failure due to negligent service. They are only citing a phrase in a book to get out of paying. I have a huge list of people following this event and what the outcome is. I have a complaint on file with the BBB, but the dealership and SOA is refusing to budge. To people who want to purchase a Subaru, buyer beware!

I purchased a used 2012 Forester in August 2015 with 27,000 miles on it. I drive 80% highway miles. Last week, at 70,000 miles, the car became suddenly hard to shift, the clutch pedal was sticking to the floor, and the interior filled with smoke. I limped the car to the nearest Subaru dealer, and was told that the clutch and flywheel has burned up - at 70,000 miles??? Unbelievable. $1,500 to replace. My prior car was a 2003 Honda Element that had the original clutch in it at 240,000 miles and was still working fine. I will NEVER buy another Subaru again. Their claim of reliability is a joke.

I was disappointed to learn that Subaru would not cover the cost of replacing the engine in my car that is burning excessive oil. It currently has about 69,770 miles on it, but the oil burning started around 40,000 miles back in 2018. It was still under warranty when this problem started but it didn’t fail the oil consumption test, and we had a baby so my wife wasn’t driving it much. Then we had another, so the car was only driven some weekends, especially with the pandemic there weren’t many places to go. Fast forward to now, the past year and a half the problem is getting worse because I started driving it daily. I found out some engines have an extended warranty because this is a very common problem with Subarus, but since my car isn’t a manual it’s not covered. I called them a couple weeks ago, and after not calling me back when they said they would or emailing me I called again and and found out they agreed to pay $5,000.Who agrees to pay more than half unless they admit their engines don’t hold up? The customer advocacy manager who called me (she must be the CEO of Subaru because she doesn’t have a manager above her) just went around in circles with me while refusing to acknowledge that this was a problem in 2018. She didn’t say I was a liar but pretty much she said it didn’t fail the test then so just because the oil light came on and there was no oil doesn’t mean it was burning.. O.. Ok? Even though the problem started 20,000 miles before the warranty was up it doesn’t matter. Subaru did offer to pay more than half of the $8000 engine replacement, but even $3,000 is a struggle for us being on one income, with only this one car. Even 70,000 miles is way too low of mileage to have this kind of problem.It seems this problem is very common and this is all very disappointing. Even being on hold with them you hear recordings boasting about “the Subaru family” and how much they care. Well I must be the black sheep of the family. We loved our 2010 forester and traded it in in 2015 for This one. We still thought we would get a new one after this one but if we have to pay for a new engine 10,000 miles past the warranty because of a common problem like burning oil that started during the warranty period (there’s cars 20 years old that don’t have this problem) then no thanks.We will not buy another Subaru again, not so much because of the problems, because hey problems happen, but we will not buy one because they are not willing to stand 100% behind their products (only 62.5% apparently). The car was burning oil at 39,000 miles and they admit that but it wasn’t burning enough to fail the test. Now it’s burning 23oz every 1200 miles. For a 2015 with 70,000 miles. I know, ridiculous. So anyways it’s a little more sentimental for us since we loved the car, but if owning a Subaru means needing a new engine at 70,000 miles then we will buy a different brand, and I recommend you do the same.

Bought the car 1 month ago, already in the shop with check engine and electrical issues. Hope this isn’t a lemon but I bet it is. No better way to spend your Saturday day off than at the service dept in Glendale, CA.

Im highly disappointed to say the least. Ive been driving Subarus for the better part of 9 years now and this is my 3rd one but also my last one. Never again will I buy another unreliable, highly overpriced car like this. Seven months ago, I had to overhaul my Stis motor. The parts were purchased from Subaru as I was under the impression that this would be the best thing to do. I couldnt have been more wrong. The oil pump has now failed causing me to go through the whole exercise again at my own expense, because according to Subaru their oil pump has a warranty of only 14 days?????I will repair my car and the first thing I do thereafter is sell it as I do not want to deal with any manufacturer who conducts business in this manner. Its time for me to trade up. I am no longer willing to pay the ridiculous prices that you ask for spare parts which are not even guaranteed. Goodbye Subaru!!!! You will never see me or anyone that I know ever again!!!!!!

My 2011 Forester failed a recent oil consumption check. I had it done because the warranty expires in May 2016 and my daughter had the same problem with her 2012 Forester that was warrantied by Subaru. I hope to have mine warrantied also. In my case though, the dealer has warned that I may be liable for all expenses since the interval between oil changes exceeded recommended milage. Reading Subaru message boards leads me here to Consumer Affairs to learn if mine and my daughters is not an isolated incident. I think not.