I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

The Cadillac brand offers a variety of vehicles. I went with the SRS & I absolutely love it. They have a range from sports car to large SUV. If youre in the market for a luxury vehicle without the luxury price tag, Cadillac is the car for you. The Cadillac I purchased came with all the bells and whistles. Theres an out of this world sound system that will blow you away. They have automatic heated seats for your comfort. I was able to upgrade to the features I wanted without a hefty price tag. The sound system and navigation have to be the best in any automobile. Upgrading to automatic everything was well worth it. Since we purchased a Sedan we did miss out on the extra room an SUV would afford. However since were a family of four and the room is just enough to be comfortable.

So far I have had nothing but problems with my 2009 CTS. Ive gotten to the point where I absolutely regret even seeing it for sale on the lot, I wish I had bought ANYTHING else. I bought the car last year with around 80k miles on it. The first thing that should have been a sign that their customer service was in the toilet was when my local Cadillac dealer did a $100 oil change for me. They failed to attach the rock shield to the bottom of the car and after it tore off sounding like all hell breaking loose in their lot, they blamed me for my car missing a screw.. underneath... like I daily check those screws. And if it was missing why the heck did it stay on the car until they worked on it? My car is still naked under there. Thanks Cadillac.After a month of having the car I get the check engine light. I connect to OnStar who tells me my Auxiliary Water pump is going out. $250 later thats all better. After two months my rear door locks stopped working, I called the dealer and gave up when I was quoted $400 in labor alone. Fast forward another two months and now my car consistently overheats. Additionally I got that bad water pump code AGAIN (gosh those things are made well) - $250 AGAIN and its all better.My Daytime running lights go on and off randomly, one at a time. I look so great in my car. No one even has a clue as to why this is happening. Now my Forward adaptive lighting has started to malfunction. The passenger side bulb has turned completely purple, which sounds cool but none of the other ones are. I didnt mind replacing it myself so I started looking into it. So I have to remove the entire front of the car to change the headlight. OK no problem, Im no Einstein but I can handle some screws right? That wouldnt be a problem if I could find the bulb.I contacted Customer Service and they were anything but friendly. I tried to get help finding out where to get the bulb, but the guy copied and pasted me a bunch of website addresses that I had already searched to no avail trying to find the headlight assembly. Then asked me what I was hoping to get from contacting them, what an **. I just WANT A PART NUMBER. WHY IS THAT SO HARD?At this point Ive decided I HATE my car and Cadillac in general. I thought they had really shifted gears, and I really enjoyed my older V which is why I bought this car, but boy howdy this is the biggest piece of junk Ive ever owned. So now I have a 2009 Cadillac that I cant lock the doors on or drive at night, and Im scared to take it out of town because Im afraid the mystery auxiliary water pump will strand me. Im borrowing a friends 2000 Toyota to make my trip. Is this really the new Cadillac? I feel duped, tricked and stuck with this thing. If anyone from Cadillac happens to see this, Id love to know where to get that bulb. Im visually impaired in one eye so having two headlights would be great. Let me know.

Took my 2010 Cadillac SRX 81,000 miles. Dealership said I need new Timing Chain. The Chain has been stretched out of place. $1900.00 dollars to repair. GM has to know they have a problem with the Timing Chain on these vehicles. Talked with local repair shop who has seen the same problems with at least one other SRX. What a lousy car, will never buy another American made vehicle.

Cadillac offers a wide range of sedan and premium car selection. The Escalade and CTS being the most highly recommended vehicle. They are innovative and comfort is a priority for this brand. The car looks as well as it drives and has a sleek design that screams perfection. You will be the talk of town with the standout revolutionary style. Make sure to get upgraded dash. I would like more modern innovative capabilities but it shows excellent development and sound judgement by the leader. Dont forget that it is bears afk war. Also, more space is needed, can feel crowded and stuffy. More gas mileage, plenty of foot space and legroom. Enjoy the space to poop in peace, like everyone.

I bought my Cadillac CTS almost exactly one year ago. I was driving home from work last week and I had numerous alarms go off. Only had 1st gear and no power at all. The display showed traction control malfunction, and I pulled over right away. The car went straight to the local GM dealership. The service writer told me it could be a number of things and he would have a tech look at it. Gave me a ride home, no loaners. He called back that afternoon and told me the problem was the transmission module and solenoid, pulled pan and replace parts, fluid, and filter. $1500.00! I couldnt believe it, I told him the car only has 82000 miles on it and the transmission was just serviced at 70000 miles, maintenance. I am going to ask for the old part back and somehow come up with the $1500.00.

Earnhardt Cadillac, Scottsdale LIES AND COVERS UP, WHAT A CUSTOMER SERVICE NIGHTMARE! In January of 2011, I purchased a 2008 Cadillac STS in excellent condition, with less than 20,000 miles 20,000 ARIZONA MILES! That means no snow exposure and little, if any at all, rain exposure. With such low mileage and the excellent condition of the car, I was looking forward to several years of enjoying it.Cadillac vehicles have been a constant in my family for as long as I can remember. My grandfather bought a new one every 12-18 months and my father has ALWAYS had a Cadillac - a new one every 2 years. I was excited to continue this family tradition. I took extra special care of the cars I do all my cars. I purchased the extended warranty and serviced the car, oil changes and ALL other service, ONLY at Legends Cadillac, which became Earnhardt.In the early part of 2014, my car began making an unusual noise only upon the first cold start in the morning. Of course, I took the car to Earnhardt for a diagnosis. I was told that the service department was unable to replicate the noise and thus could not provide a diagnosis, but that the car seemed to check out and be running just fine. There were no concerns.The power train warranty expired at the end of June, while the car was still well below 70,000 miles. In August of this year, while driving with my 2 young children, I received a message stating OIL LOW, TURN OFF CAR. I was able to drive to the dealership for service. This appointment revealed only, according to JD our service manager, that an oil pressure sensor wire had come loose causing the alert message. I asked if this could be related to the noise that they had been unable to diagnose, which had significantly worsened over time. JD told me no, stated that the car was running fine and sent me on my way.A couple of weeks ago, with the noise now EXTREMELY loud and a noticeable hesitation on acceleration, my wife contacted JD and told him that there was definitely a problem and demanded to drop the car off at service. Two days later, I received a call from JD stating that there was a major problem, oil pressure related, that had caused extensive damage to the engine and would cost $4,800.00 to repair! Oil pump issue. I ended the conversation knowing that I did not have $4,800.00 laying around and available, to fix the car. I also stated that a Cadillac that has been babied, with less than 70,000 miles, should absolutely not have repair issue of this magnitude.I then received a call from JD, much later the same day, stating that he had taken it upon himself and spent several hours on the phone with Cadillac, going to bat for me, to have the repair costs reduced. He then revealed a reduced repair cost of $1,800.00, and acted as though I should be forever grateful for this good deed on behalf of himself and Cadillac?? This good deed, if anything, indicates to me a sense of guilt or responsibility. I responded stating that this was still an enormous amount of money and a problem that should not exist at less than 70,000 miles. Additionally, I reminded him that I had brought the car in to service, prior to the expiration of the Power Train warranty, for this issue AND that the car had been in service for an OIL PRESSURE ISSUE in August. Again, he mentioned the good deed offer that Cadillac was willing to extend.My wife went to the dealership to pick up the car. She requested full service records and was told by JD, that he was unable to print them, and that he could only see them on his computer screen. He blamed this issue on the Legends/Earnhardt transition. My wife insisted on obtaining the service records, even if it meant that she would need to take pictures of his computer screen showing the records. JD replied saying that he would try. He then returned 10 minutes later with printed service records. My wife noticed that the most recent records were missing and asked JD about them. He acted surprised and said that he would check again. He returned with the service record from August 2014. My wife proceeded to ask about the record for when the car was brought to service for the unidentifiable noise, PRIOR TO THE POWER TRAIN WARRANTY EXPIRATION. She was told, by JD, that because there was no service completed, there was no official record of the visit?!?!?In summation, neither Earnhardt nor GM/Cadillac, has made any attempt to follow up with me regarding the situation, even though I have pursued an answer on a management level. They have clearly demonstrated that the loyalty in this relationship was one sided, on my part, and that they clearly do not value my business. Do yourself a favor, STEER CLEAR OF EARNHARDT CADILLAC IN SCOTTSDALE, AND CADILLAC IN GENERAL!

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on. I really dont know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, its my nightmare car. I will never buy a Cadillac again.

I have had nothing but problems, after spending 50,000 dollars on a car, you would think it would be a nice car. CUE UNIT IS DEFECTIVE!!! The dealership says a hard reset will fix it, but we have had them do this 2 minute hard reset to our C.T.S and it still does not fix the actual problem. They need to recall this CUE system. I know they have a major problem in all the models of Cadillac. But they deny it. Im so upset with this problem!!! Can anyone help us!!!

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

2002 Eldorado - Bought it used with 18,000 miles on it in 2004. Runs fine and gets excellent mileage. It is the most economical Caddy I have ever owned. Of course I keep it serviced as I have with all of them. I still have a 1983 Coupe DeVille Ive had since 1986. I rebuilt the 4100 engine at 141,000 miles. It has 161,000 miles now. I have a 1978 Seville, a 1986 Fleetwood Brougham, and a 1984 factory Limo. All run fine, no issues. I recently sold a 1984 Fleetwood Brougham. Storage space is getting to be an issue. I only have a building large enough for 12 autos. Some of my drivers are other brands. I am not fond of the new bodies so I keep my old Caddies and drive them wherever I wish. When I need a mechanic I use certified individuals, no shade tree men. Wish you all could have the fortunate experience I have enjoyed with my family of old Caddies.

I really like the Cadillac brand of cars. They have a variety of luxury and appealing new cars to choose from and also for upgrades. They offer a variety of cars from small to full-sized and SUVs. Very stylish, classy and nice looking cars. The passenger capacity is good. The vehicles are very spacious and they have plenty of room for a lot of passengers. Its good for family and friends. I would definitely recommend. Its a good car to drive.

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

They make several different cars from the Escalade and the CT6, CTS which are some of the best cars ever built in America and are very trustworthy. They are one of a kind cars that no one else could match in craftsmanship. They are strong and reliable cars with a sleek design and heritage that is very well beyond any other brands. Their upgrades are great to a already great car brand. Using them just makes the brand even better than any other models on the market. And most of their cars can hold 5 passengers safely.

BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injection cleaned and replace all filters. In Sept of 2013 replaced radiator with hoses and Trans and water pump... In Jan 2014 replaced all 6 coils and plugs... now the recall for the airbag sensor was fixed in 2011 and has gone bad again and Im fighting with corporate to cover it again!!! $7000 later and they have the nerve to charge me 400. I told them, no you cover it, this has nothing to do with wear and tear. Not only that but 6 forums have said this is a problem around 80,000-85,000 miles, guess who has 81,000 me! The dealer is telling me to fight and not stop because they feel the same way I do! Corporate will not budge. I spoke to a lawyer who informed me since they are aware of the problem and refuse to warranty the sensor if I get into an accident I can sue the hell out them! Im 3 steps away from calling channel 7 news and channel 11... Its time Cadillac corporate gets put on blast! I have no problems showing receipts to show what kind of car I got stuck with! One more thing Cadi converter and power train and alternator was replaced also under warranty... This is by far the worst car anyone could own!!!!!!

I bought an SRX 2013 because I saw them out on the street and I liked them.. Worst mistake.. It has been a nightmare after another.. The cooling fan runs by itself.. Took it to a GMC mechanic 3 times changing different parts every time, works fine for few days and start acting up again..to the point that I had also to get a new battery because the other one got worn out.. Headlights are a nightmare.. Also changed them. Still not good.. Cadillac sent a letter about a class action on this matter, they had reject to pay me back because lack of proof even tho I sent the estimate and receipt.. I can keep going but it would be pages.. Just dont buy a cadillac.. Youll get yourself into a nightmare.

I have had the same issues as all other owners with the CUE screen freezing up, as you run out of the warranty. Starts off as a small area wont work and then all of a sudden the screen is frozen and nothing you touch on it responds. Hard reset doesnt work and so on. GM knows about the issue and will not issue any recalls on them. Cadillac owners are left to fend for themselves, and costly bills to rectify the issue.

My car has all kinds of annoying rattling sound coming from the interior panels. I left the car the whole day today at the second dealership I went and they diagnosed they couldn’t duplicate just like the other dealership that I visited for the same issues five times. As soon as I drove it off from the parking lot I was able to hear the annoying noise.Before I was able to get my car back, I told the service staff I will come back at seven, but she already left with other staffs by the time I called at 6:30. I was able to find a sales staff and he told me to come back in the morning but I already drove an hour. He found a key later on and I was able to get my car back after begging three twice. I’m not gonna bother by the noise and drive it as is but I’m not gonna stop complaining how crappy the Cadillac service departments are managed.

Great looks, never had any mechanical problems, very comfortable. Most Cadillac models have wood grain interior, a sleek design, Bose stereo, all fully loaded options, great safety features, and is very comfortable to ride in. They also have touchscreen radio, touch screen GPS, DVD or Blu-ray players, chrome rims, sunroof, leather seats, heated or cooled seats, premium sound system, and back-up camera. Also, majority of the Cadillac models have ample leg room in the front seat, the back seat, and if its a SUV, in the 3rd row as well, seats are wide enough to comfortably seat 3 people without feeling cramped.

Cadillac had many models to chose from with a good selection and all with a variety of different things they had in them and all with good ratings. The features are amazing. I love every aspect and every aspect was top notch. Nothing about it at all was bad. Im also very happy with the passenger capacity and fit my entire family and made our trips easy with all the storage room space. It fit everything and packed everything perfectly. The upgrade was so personalized too. Me and my family and friends who drove it love every minute of how it handled. All the extra upgrades were definitely worth it.

I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice our low beam lights getting dim to the point that driving at night is next to impossible without the high beams and we were trying to figure out how to come up with the money to get our vehicle’s lights repaired thinking it was just something that happened over time. Recently 02/24/20 we received a letter in the mail that GM was offering to reimburse customers up to 800.00 per headlight who had spent money out of pocket to get the issue corrected. Well my first thought was great we don’t have to worry about how we are going come up with the money because GM is acknowledging that this is an issue on their end and we could just take our vehicle to the dealership show them the letter and they would fix our lights. WRONG! When I called the dealership we were told GM would NOT pay upfront for our repairs although they are AWARE of the issues with the SRX’s headlights. They are only willing to reimburse after repairs are done which could cost the customer up to 1,600.00. So my question next was what if the customer cannot afford the expense upfront? GM’s answer was, SORRY WE CANNOT HELP YOU....I cannot explain how taken advantage of I felt, Shame on you GM. You acknowledge upfront the problem is moisture related issues causing headlights that you placed in these vehicle to fail but you will only reimburse those who can afford to have them fixed first on their own if then.... During research I read reviews where some people have been waiting months to get their money back. I am not sure what is going to happen in my case but for anyone reading this review please beware. It is unacceptable how GM treats its customers and their their regard for customer safety. I will NEVER purchase another vehicle from them!

My 2020 XT5 is fully equipped with every option available. I find everything easy to operate and very functional. Ive owned Mercedes and BMW, but overall prefer the XT5. Dont really care for the V6/V4 function...Creates a dragging vibration in the V4 mode. Understand Cadillac is going full electric in the near future, so no more Cadillacs for me. Youll be lucky to sell 5% of what you sell now. Only two dealers in my state are going to hang on...The rest have taken the buyout...That should tell you something. What are you thinking? Guess Ill go back to Mercedes. See ya...

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

On June 11th, I visited the Cadillac dealership and informed the repair rep. Marissa the issues I was having with my vehicle. These included my speedometer, my fog lights, and lastly my radio. When I picked up my vehicle after spending $1,100 ($400 in labor alone), it still was not functioning properly. I promptly informed Marissa that my speedometer was not working and she said to return, which I did. She left me with the impression there was no extra charge since it was not correctly repaired originally. How was this missed since it was placed on diagnostics? Nevertheless, I was charged an extra $100 in labor, inconvenienced and dissatisfied with the outcome and decided to meet with service manager, Mr. **, for a better result in regards to the labor. The only thing he could provide me was a provision for the future but nothing for now. He even informed me that the speedometer was a recall issue that I never received and he could not or would not rectify this either. I am a long time customer of this dealership and am insulted by the way I was treated.

They have all different types of vehicles for different types of people and families. They have the newest features. Everything that makes your commuting more comfortable and easy and the best way to make your car feel like home or office. Upgrades are available to personalize a vehicle to your preferences. If there is a feature you dont need you dont have to have it and make your vehicle more affordable. I have a large family so its important to me to have enough space for everybody and everybodys belongings. My vehicle had enough space for my daughters wheelchair.

My car has a Vin number that is described in the service campaign #99086. I have a blown head gasket and leaking coolant in the described campaign. Note none of the vin numbers described in the campaign have had formal recalls issued. My Vin numbers last 8 digits **. I have a work bench work history on my car from Cadillac. The campaign was issued in 2002. My car was never corrected. Miles on car is less than 80k. Northstar engine, Local Cadillac dealership in Bentonville, Arkansas states since no formal recall on my vin number they must get approval from their gm rep. Gm rep has called and denied the repair. I have filed service claim with Cadillac. Please help.

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

2004 Cadillac SRX - I purchased a 2004 Cadillac SRX a few years ago 85,000 miles. Ive never heard of the car and was excited to own such a great looking car. Everywhere I went people gave me compliments (I had to swag it out a bit :) ). I loved the way this car looked - it definitely stands out from the rest. However, this car was a love hate relationship - starting from the 1st week. The car spent more time in repair shop than I actually drove it. Im a bit smarter now. Purchasing a car close to 100k is a bad idea. You just might as well buy a newer car. The repairs went into the thousands easily. Everything was breaking down and needed to be replaced. I was afraid to even drive the car after while, because the car can just shut down if there is a problem (youre unaware of)/I wouldve like some type of warning sign. Long story short - I ended up parking the car for a while until I was able to buy a new car (foreign). I still love they way they look but I would never buy one again. These cars are all over Craigslist now for pretty cheap which should tell you a lot.

Cadillac had a lot of selections of cars to choose from. I was really impressed with the amount of inventory they could fit in a showroom. They have good sales people, too. They will let you upgrade the heck out of the car just as long as you have the money for them. You can do it all if you want to spend. I knew the car was upgraded but the features were great and I could not believe it had so many different bells and whistles. You can also fit a lot of things and people in this car. It is quite roomy.

I purchased my 2013 Cadillac SRX Luxury 14 months ago, it was a one owner car and was purchased at dealership that originally sold it. I purchased an extended warranty for 2500. About 1 week ago my infotainment in my car froze, I am unable to use navigation or access anything in the main cue. Well I called the dealership and they told me to bring it in. I brought it in and the girl working there said it had to be replaced. She called the extended warranty and was told that the warranty did not cover the radio. I was upset to say the least. 1200 for a new cue to be put in plus labor. I told the dealership that the cue was more than a radio, it is the whole center that controls radio, satellite, GPS, navigation, weather, AC controls, etc. I told the guy at the dealership that I had down my research prior to coming in and that the infotainment cue in all models of Cadillac have had issues like mine since 2013. In all models CTS, SRX, Escalade and Crossovers. I think Cadillac should be responsible for fixing these since without that feature in my car it is not a luxury model.

Cadillac SRX: Very pretty SUV, handles good. However, acceleration is not so good. The problem is when you need to accelerate quickly you cannot. It takes the computer a few seconds to know that you need some power before it kicks in. I ask dealership about this, they said that is normal. But its risky and that hesitation has almost caused problems more than once, so now I know its just a doggie SUV. Last one Ill buy.

We purchased our Cadillac XT5 in Feb. 2017 for almost $64,000. We have been subscribers to SiriusXM since 2009. Shortly after purchasing the XT, we noticed that the radio dropped SXM channel 69. Returned car to dealer and they ran codes but could not find a problem. Returned the car a second time for the same problem with no luck. Radio also loses signal in supermarket and Lowes parking lots. I have a 2011 GMC Terrain, has never dropped a signal Suspect XT radio or the antenna.Returned the car a third time and was given a loaner with the same radio. That radio also dropped SXM 69, 7 and 71. I returned the loaner. Sent letter to Cadillac customer assistance explaining the problem. Requested a written response, nope. I never got. Several days get phone call and was told to call SXM. Another refresh sent. Next day my wife goes to the market, drives in the parking lot, no signal. Florida does have lemon law. I would prefer Cadillac solve their problem. My patience is wearing thin.

So what is Cadillac going to do. Reputation is going down the drain. Price is not. Everyone I know is experiencing issues with this expensive technology but without answers from the company. I have had 4 SRX models in 12 years. No issue till now. Told back order on queue. This part is purchased from someone other than Cadillac. Told they have no control. HELP ConsumerAffairs. Why has there not been formal recall and pressure applied!

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

Leased a 2014 Cadillac in November of 2014. Had no issues with the car up until March of 2016, when use of the air conditioner resulted in a strong musty odor being blown in my face. Took the vehicle to the local Cadillac dealership, Holman Cadillac, in Mount Laurel, New Jersey, where I was told the musty odor was a result of mold development on the air conditioning evaporator. After treatment at HOLMAN Cadillac with some type of chemical they used, the vehicle was left reeking of a strong chemical odor. Holman service personnel told me the odor was not harmful, and would dissipate in a few days, but it did not. Six days later with the first use of the air conditioner I ended up at the emergency room after coughing and spitting up blood with use of the vehicle. Holman has denied that there is any chemical odor in the vehicle whatsoever, in spite of a GM inspector, an industrial hygienist, and another Cadillac service manager confirming the chemical odor. GM has refused to allow any Cadillac dealership to do warranty work on the 11,000 mile vehicle, as one can only presume they are concerned about possible litigation due to their defective vehicle.At this point, I have a vehicle with no HVAC system, and I am forced to drive in hundred plus degree weather with NO A/C, and in downpours with the windows open due to NO DEFROSTER. Nobody at HOLMAN Cadillac or at GM could care less if I live or die, as I have now been HOSPITALIZED a second time after an attempt to use the AC with the windows down as temperatures reached 95 degrees. I am now forced to go buy another vehicle just to go to work, as it is unsafe to drive the Cadillac. I hope that someone can benefit from what Im typing here as I had to type it four times.

The Cadillac brand offers cars for cruzin game. It has a very unique look in which it can look like a luxury fancy car, very spacious on the inside and also has a sporty look with converts me features and makes it perfect for long drives and to go ride by the beach but still looking fabulous. There has been many upgrades in the Cadillac which first is their look. It has changed but you can definitely tell it is a Cadillac only by looking at the shape of the car is more square than others. The good thing about this car is that everyone fits in the car without having to be bumping shoulders with the person next to them.

We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Dealer Taylor Automotive in Toledo, OH. My wife is the primary driver and she drives only 4,000 to 5,000 miles per year. A few months after the purchase the battery was dead after not being driven for only 7 days. The salesman then advised us that the amount of electronic devices in the vehicle will drain the battery in a week or less. Even though he was aware of my wifes minimal driving, no mention of the inadequate battery support system in the vehicle was made until our first dead battery experience. It has occurred 5 times since it was purchased. This means that we must carry a jump start battery pack inside the car (not the trunk) and a tool to remove the key lock cover from the drivers door just to get access to the interior to pop the hood in order to do the jump start. When leaving the vehicle at an airport for a one week or longer trip, you can be assured that the car will require a jump start. How could General Motors have done such a poor, incomplete, inadequate engineering job on what they classify as a luxury vehicle for which we paid over $50,000.00? We are looking into the Lemon Laws in OH and we will pursue Legal Action if General Motors fails to correct this problem which is certainly causing many Cadillac owners the same problem. There are many other true Luxury vehicles on the market that do not have this problem because the engineering departments of those car companies figured a way to cut current drain while the vehicle is not being driven or they provided a battery electrical system that is designed to support normal vehicle operation without starting the vehicle every few days just to keep the battery charged. This problem should not exist in any automobile, much less one that represents General Motors top line brand and in this case the largest and most expensive sedan vehicle. I would caution anyone considering the purchase of any new Cadillac vehicle to question the dealer extensively and make sure the car you purchase or lease doesnt have this inherit problem. Even if you are a long term Cadillac driver you should look seriously at other Luxury Vehicle options.

I purchased a Cadillac SRX and was very excited at the time. Little did I know I was fixing to have regrets. Cadillac used to have a great reputation but not anymore. I have a car that only has 49000 miles. Bought it brand new and its been in service dept 3 times each time for a week for their poor craftsmanship. They could care less how long you go without a vehicle. Will not provide a loaner. I know friends with a Lexus, BMW get loaners and treated like they care. The problem is Cadillacs faulty design in the sunroof water cant drain properly so it runs into the car shorting out electrical. This happened not once but twice. Now I cant see at night unless my lights are on bright because of anther faulty design. Headlight covers retain moisture and become faded and cloudy. A class action lawsuit is ongoing but they are telling me I have to pay $1000 out of my pocket. I dont Think so. When I wreck because of this a lawsuit will be placed on Cadillac. They cant pick and choose who they will take care of. As Im typing this my car sits in the service dept while they dont care. Johnson motor co wont even call back. I may as well bought a cheap piece of **. It wouldnt have been any worse but better. I wouldnt have paid as much to be SCREWED!

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the chrome trim package is rusting. Cadillac and the dealership’s response is that its from chemicals put on the road and its not their problem. My Escalade never is dirty. When I drive on snowy roads, its washed immediately. In 45 years of owning vehicles, Ive never had a vehicle with rust problems. I bought an $82,000 Escalade. I have rust issues and I have lived in snow country all my life so I know all about chemicals on the roads. This is my last Cadillac. Dont make the same mistake I did. Stay away from Cadillac. I thought that at least Cadillac would come back with an offer to replace rusting rims and trim at their cost or a discounted price. They made no attempt to rectify the problem. Cadillac customer service very poor and Cadillac is not concerned about your problems.

I got my 2013 Cadillac SRX back in March and have put several miles on it since I got it. I am at almost 54,000 miles now. Started hearing a weird sound and found out that it was my left rear wheel bearing. My warranty ran out at 50,000 so the dealership would not fix at no cost. Took it to my local garage and they fixed it at the tune of $350.00. I have never had a wheel bearing go out on any of my past cars. It is just disappointing that a car with this few miles would have an issue like this. I asked the guy at the garage what made this happen and he said usually it is from age, but that a car that is only a few years old should not have this issue. Said it was probably a defect in the bearing. If that is the case I believe that Cadillac should have repaired it at no cost to me. Love my Cadillac. It is just disappointing after only having this car for a few months. I hope other 2013 Cadillac SRX owners dont have the same problem.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

Ignition switch popped in 2013. I paid over $500.00 for repair. Is GM liable for mine? The dealer repaired it. It had to be replaced.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

Its no big surprise that the 3.6 liter is one of the biggest turds in the industry. Another piece of European junk passed off as an American product. Ive been an auto tech for 20 years now and it hurts my heart to see what Cadillac has become. Im not the typical retiree caddy driver either, in fact Im not even 40 yet, but Ive loved Cadillac since I can remember. My dad had a 77 Eldorado when I was a kid and I absolutely loved that car. I know people like to crap on the Northstar, but Ive found that when taken care of, theyre incredibly reliable. I bought an 02 Deville back in 2012 when my son was born. It had 48k on it, and I drove it another 40k without any engine problems at all. Then a couple weeks ago some jerk decided to run a red light and total it out. During my 4 years, the only things I did were a couple wheel bearings, window regulators, a fuel level sensor and a intermediate steering shaft. That car was dead nuts reliable and never gave me a major problem. Now I will say that the 4.6 does not like to be overheated, and it does like to leak oil at the pan gasket. In one of GMs more head up the butt engineering feats, they ran the exhaust directly under the oil pan, so theres no way to drop the pan without engine removal...Brilliant. Now I would recommend the 2000-2005 Devilles because compared to other caddys, theyre inexpensive to fix. After 2005, forget it. Youre talking $1,200 headlight assemblies, bumper removal to change a headlight, cheap peanut brittle dashboard material, a fail prone drive-by-wire throttle system and a slew of TPM issues. Id never buy one. Id also never buy any GM vehicle with the Opel 3.6 liter. Its built in hell, by Satan and his minions. The Camaro also has it...Barf. Any of the newer caddys are electrical nightmares, and theres just something about a turbo charged, 4 banger in a Cadillac that doesnt sit well with me. Cadillacs need a big old V8. I cant justify over $80,000 for a motor thats also in all GMs rental car fodder. Cadillac is no longer the cadillac old timers remember. Theyre trying to compete with BMW and Mercedes, and now theyve succeeded because their products are just as crappy. As a final thought: I loved my Cadillac to death, BUT when I couldnt find another one that was clean enough and not beat to heck, I bought a 2000 Jag XJ8 Vanden Plas with 36k on the clock. What a difference, makes my Cadillacs interior look like and old 80s Mazda. I realized then that for a $60,000 luxury car, the interior was really built like garbage. But overall I did love that car, and I was sad to see her go. I feel for all of you experiencing hatefulness and bad luck with your 3.6s. I tell anyone thinking of buying one to just forget it.

Bought my SRX last year. I have spent over $600 have both bulbs replaced twice and now the passenger side is out again. Received a letter over the weekend about the moisture in the light itself. Took it to the dealership and was told that I needed both changed and new bulbs that would be covered by GM. Then I was told that I had to pay $1,500 to the dealership and file a claim with GM for reimbursement. WHAT A JOKE! If their certified tech at their branded dealership says they need replaced, why am I paying anything? Furthermore, EVEN IF I am to pay for something and wait for reimbursement, why is the LABOR and PARTS? The parts are coming form GM WHO IS REIMBURSING ME! Ugh.

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I’m a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I’ve been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I’ve replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.

My 2015 Cadillac CTS CUE touchscreen freezes up (no response), blinks on and off and needs to be repaired. I see hundreds of people have this same problem. GM needs to address this problem with a recall. I see the CUE system is no longer produced (go figure). I plan to address this issue with MANY social media sites to force GM to listen to those of us who have this issue.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

I have a 2015 XTS and the crackling in the left and right corners of the Cue screen is the least of the problem, now my radio is selecting its own stations, is flipping from media to radio on its own, as well as all of the station data is racing across the screen to the left continuously. Today, the local Dale Earnhardt GM Dealer said that it was becoming a common problem, the unit was on back-order until the end of September (it is now the middle of August) and will cost $1,475.12 to replace. This is my third and last Cadillac nor will I recommend that any of my friends buy Cadillac. The manufacturer should not place sub-par components in a $60K vehicle.

I acquired a 2004 SRX with the Northstar 4.6L engine six months ago with 131,000 miles on it. The car looked immaculate and had every option known to man so I tried to block out all that I had previously heard/read about maintenance problems with Cadillacs.On the first day of ownership, I noticed the coolant reservoir was dry so I filled it up. That quickly became a ritual. I now understand why reviews I read said their SRX spent more time in the shop than out. Within six months, Ive had to replace the power steering pump, alternator, battery, headlight, radiator, thermostat, brake pads, catalytic converter, exhaust manifold and emergency brake. As if all that wasnt bad enough, it was confirmed today that Ill need a head gasket or a another engine (which in some cases is cheaper). All this within 2,000 miles of driving!Well its game over for me. Ill take whatever I can get for this dog and NEVER buy a GM vehicle again. Bailing out GM was the last thing the government shouldve done! They dont care about their customers! And to think, my last car was a Mazda 3 that I drove for 10 years with $670 in total out-of-pocket maintenance costs. NEVER AGAIN...

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

I have owned my 2006 DTS for 3 years. I bought it used with 51,000 miles. It now has 142,000. The car is very comfortable to drive and ride in. I love all of the luxury features such as automatic high beams, memory seats, remote start, and XM radio. I had a roomy trunk and quiet interior. It gets between 21 and 23 mpg pretty consistently on regular unleaded.What I dont like about it is how often it needs repairs. Around 70,000 miles, I had to have the entire front suspension system essentially rebuilt, as tie rods, ball joints, and struts were worn out. I developed several oil leaks, and I have stopped trying to get those fixed. Changing front turn signal bulbs and headlights requires the front bumper be removed. Parts seem expensive. I plan to keep it for another couple of years. I doubt that I will be replacing it with another Cadillac.

2007 Cadillac DTS very roomy, smooth ride and very comfortable. Have had no major issues since owning this vehicle, other than cracked windshield from a rock thrown by passing car and someone keying side of car.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

I have called dealers in my area, I have taken my SRX to the dealer and they cant find an issue and dont know of any recalls. If you drive an SRX at night you will experience the issue of NO LIGHTS on the dim option. I depend on the oncoming traffics headlights for me to see!!!! And Cadillac says thats my out of pocket expense, of course. They got their money and could care less about you so buying a caddy is just like buying another car when it comes to service. It isnt any different than buying a Kia. I will never buy another one!I have priced new bulbs with supposedly brighter output for a mere 99.00 and National Customer Service said unfortunately that would be my issue and expense, no recalls, no help, no nothing! You can read online hundreds of the same complaint, year after year and a settlement was done in Calif. and Florida only. Cadillac is just another vehicle and the service is just another service you will pay for.

When new, my 2006 CTS with 3.6 liter V-6 used about 3 quarts of oil per 5000 miles. At 70,000 it was using 7 to 8 quarts per 5000 miles. At 93,000 it uses 9-10 quarts per 5000 miles. I bought an after market warranty for 8 years but kept getting the song and dance from the original service desk, and the next dealer did the same, after we moved across the country. The first dealer said oil usage was tolerable and should be ignored. Second dealer said the aluminum heads caused excessive oil use, not to worry. I told him my Toyota with well over 100,000 miles had an aluminum head and had never used a drop of oil. Then the service rep said bring it in after he was free from all these recalls and hed have a look. He said the engine would be drained and Mobil 1 synthetic oil would be put in the engine and Id have to return to the garage to get oil added so the system could be monitored. I told the service rep I had Mobil 1 five-quart jugs marked with mileage readings and I had been monitoring oil consumption since the car was new. The engine burned nothing but Mobil 1 oil. I told him repairing this engine was not an option, because it burned oil when new. It needed a different engine that would bolt in. I offered to buy an engine, but not the same 3.6 liter from Opel. He said I could schedule an appointment when the engine man came back. Had I been told the engine was from Opel, I would never have bought the car. I had to learn that on the internet. I thought Cadillac learned not to do this in the 1980s after they sold a low grade Cavalier with an Opel engine and called it a Cadillac. GM used to make good engines. Cadillac was a flagship product. What has happened? I dont blame GM, since the mistake was mine in buying a Cadillac. I recognized the decision was a big risk. But mostly Im just disappointed GM continues to market Cadillac heavily with glitz and sex appeal and make such a horrible product. How many American consumers must be duped?

Weve owned 3 CTSs in the last 10 years. Why so many? Well, we like to change for the sake of change. And in between noir Cads weve had Lexus, M-B, and BMW. THEY ALL HAVE THEIR PLUSES AND MINUSES. Its personal choice, but our used CTS was affordable to buy and is affordable to own (have you ever replaced brakes or suspension in a Beemer?). It seats 5, although rear seating can be cramped for long legs. Features are nicely appointed, and the body is good, with good trunk space. Our 13 has sunroof with electric retracting shade; good enough for even hot Arizona days. Never had even a pickup with our 3.0 V-6, which provides more power than needed for everything except burnouts!

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my Stability Control sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a companys irresponsible behavior.

Over 2 weeks ago, the brakes on my 2007 Cadillac DTS suddenly felt soft as I was going down a hill. This was immediately followed by the following warning signs lighting up on the dash: Check Brake System, Check Brake Assist, Check Traction Control. I managed to get the car down the hill without going over the edge and took it to the GM dealer in town for repair. They advised me that 3 of the brakes needed to be replaced but that there was one part they did not have in stock. After a week of them being unable to locate a dealer in Kentucky that had this part, they were allowed to access GMs system where GM locates and arranges for shipment of the needed part. More than 2 weeks have now passed and no part has been forthcoming, nor do I have any idea when (if???) the part will arrive. So meantime, I and the dealership are a captive audience to this. I would trade the damn thing in but not for another GM product; except, of course, I cant move it as it has no brakes. It is just stuck there in the dealers service department while GM has failed to find and provide the needed part. What happened to the law that says auto manufacturers must make and retain parts for every vehicle they make within a ten-year period? I am not sure how to proceed from here as to if it would do any good to complain to the federal government with regards to lack of available parts or whether to go see a lawyer.

Bought a 2015 Escalade in August 2014. Ever since then I have had nothing but problems. Had taken my car in for a vibration when I reached 70mph. Each time I had to pay out of pocket because they thought my tires needed to be balanced. The problem was still not fixed. The third time I complained and mentioned I do not feel comfortable driving the vehicle while we go out of state and demanded that they figure it out because its not the tires needing to be balanced. They fixed the problem but less than a week later, my vehicle is not blowing any cold air. I live in South Texas and it gets hot here and needless to say I also have a 2 year old who I will not put in that hot vehicle even with the windows rolled down. I brought my vehicle the day I notice the ac was out and they couldnt even look at it. Much less they didnt have any loaners to provide.I have had the worst experience with Cadillac and I will never buy another one. Also, not even having a vehicle to provide for the meantime is disappointing. I paid cash for this vehicle and they could care less if you dont have ac. I left a message to my service tech and havent received a callback. I will be trading my vehicle in for a more liable one, because not only is this an inconvenience, but I didnt pay 80k for my vehicle to give me these problems. Forgot to mention, I never even heard from the service manager or GM. If I knew a customer is having all these problems, I would make sure their needs were met. Thank you Cadillac. The only helpful person is my sales representative who doesnt have much say when it comes to service.

Cadillac offers a variety in types of vehicles that would meet your needs for both luxury and style. It is a brand that in my opinion you cannot go wrong with. The appearance of Cadillac vehicles are outstanding. The features are also top of the line from GPS to rearview cameras and self parking. I love the space that you get with Cadillac. I am always very comfortable with the amount of space that I get in my vehicle even with a car full of people.

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver’s rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear’s regulator was also replaced on 1/22/12. This would almost be funny if it wasnt so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillacs commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the canned response: “off warranty, too old and too many miles for us to be concerned with.” Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

The XT4 is a great car. I bought my 2019 just recently and took a shake down trip to Dallas from Houston to see if there were any kinks in the car. It performed splendidly on the trip. I drove it 80 to 85 mph and it felt smooth and powerful. The only thing that happened and the reason for the low review score was that the car tried to kill me. I got some open road and floored the accelerator and to my surprise the pedal stuck to the floor. The turbo had kicked in and I was flying down the road. I shifted into neutral but the engine was revved all the way. Luckily I was able to take the side of my foot and manipulated the pedal back up to where its starting position. I said it must be a fluke so I did it again and I had the same outcome and same fix. I road on back into Houston with no other issues but I also wasnt going to floor the car again till I could look at the problem in day light. The next morning I found that the mud mats that came with the car was not installed in the two plastic holders and I initially thought the car was I had taken the car to had not popped them in properly but I discovered that Cadillac had left the carpeted floor mat in place under the mud mat. I didnt even know there was a mat under there. There is no way to get 2 mats to pop onto the two plastic holders so it was really Cadillac (the dealers) fault. This is a warning to anyone who has those hard mud mats to make sure they cant slide forward and interfere with the accelerator it could be disastrous.

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

Cadillac had several models to choose from which made it nice. The salesman showed me every one of them. I appreciated the fact that he educated me on every single car I asked about. Cadillac has base models but they also offer the coolest upgrades in the automotive industry. They have more upgrades coming as well. All of the Cadillac cars are beautiful so it was easy to choose. I love the way all the models look and how all the features really stand out. Several of the models are roomy for passengers. They did their homework when it comes to being roomy.

I own a 2009 Cadillac CTS-V. In 2014, I received a bulletin from GM that a bearing in the supercharger could go bad and ultimately seize the engine. The letter went on to say they extended coverage for this problem for 10 years or 120K miles. The letter instructed me to listen for a rattling noise when the car was at idle. It expressly said in the letter, not to bring the car for service unless you hear the noise. At my next service, I asked if the car had the problem - they said No, that is the injectors you are hearing.The next time the car went for service was 130,000 miles. I never heard a rattling noise, but the car was diagnosed with the problem. It will cost me $3,250 to fix. This is just after pouring over $6,000 into the car (new rear-end, etc.). I called customer care and explained that the letter said not to bring the car in unless I heard the noise. This was a known problem that GM was aware of - I did as they instructed and now I am facing a $3,250 bill. I realize the car is over the mileage limit (despite being well within the 10 year extended coverage for this issue), so I asked if they would consider paying half. I further explained that I am an owner of three GM vehicles and was in the market to replace one. They just said No.

MY CUE screen suffer from a known problem in some of the SRX and other models. Brought the car under warranty still to the dealer who recognize that the screen is freeze (not working) in the lower center part of the screen and they said it might take 3 weeks to get the part... its 2 month later without any answers and specific date for the part to show up?! I contact GM customer service and end up with nothing but same words and promises like the dealer. Im driving without navigation for 2 month already and who knows how long until this part will show up. My car is 2013 SRX with 50k mileage (been at the dealer before the warranty expire for that issue). Im in the point where Im looking for a new car as I usually does every 3 years and if for a minute I was considering Cadillac then after that hell NO. There is no way I buy Cadillac or GM to find out that they have NO PARTS for something they knew for awhile now. Very disappointment and even considering to sue.

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

Cars come in varied price ranges, sizes and looks. Its Perfect for any type of driver or family size from single to large multiple child families. Luxury options include deluxe seats with power controls, heating, cooling, lumbar and more. Dash controls include additional components on the steering wheel so you dont have to remove your hands from it while driving. Upgraded stereo systems include Bose surround sound, CD changers, mp3, Bluetooth, video, GPS and more. Additional controls in the rear of the vehicle for passengers makes it easy for multiple passengers to watch/listen to different levels or videos. Depending on the vehicle chosen, seating arrangements range from 2 passengers in the coupe to 9 passengers in the extended escalade. Removable 3rd row seating also accommodates pets or storage.

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

I have a 2008 XLR with 2 years warranty outstanding. The nav system has been replaced 3 times in 22K miles. Now it does not work because it needs a new east coast disc. The discs are on national backorder, which means that Cadillac has no idea when, if ever, new discs will be available. GM has no control over its vendors is a direct quote from a head office representative (number and name available on request). I believe that Cadillac knew in 2008 that there would be no replacements since they stopped offering 2 yearly disc updates in the sale price of the vehicle. I was offered 300 minutes of On Star or 2 years of free oil changes, but would still leave me without a nav system.Can anyone swap an east coast disc for an unused west coast disc? Good luck with that was the response to the suggestion that a class action suit might get a better response. Ive had Caddies for the last 40 years. What will I get next? A BMW, a Lexus or even a Lincoln?

Cadillac offers a wide range of vehicles. SUVs, crossovers, sports models and high performance as well as a huge selection of family-friendly vehicles. The distinct appearance was one that was modern and stylish with high tech. features. Sleek and attractive vehicles and I especially liked the black ones. The upgrade options were unbelievable! Super stylish high-tech upgrades to the interior and exterior of the vehicles as well as paint jobs. Sirius satellite radio and power windows and locks. The passenger capacity was ample enough for the whole family. You can easily fit five or six people comfortably even on long road trips to your favorite destinations.

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.

Cadillac is an awesome brand. It has been around for years . And they have about 5 or more different brand, 1 is Cadillac deville Cadillac Escalade. I love it. It has so many features. It has Chrome wheels, wood grain on the dash. It has a nice system, tinted windows, all leather heated seats, cd changers/regular radio. I got all the windows blacked out with tint. I put 2 12s for my system and thats was all on the upgrades. Also I got new carpet because I didnt like the color it came with. This car is very spaced. It had a huge trunk space and at the back you could fit about four people but in the front only 2 because there is only 2 seats.

It took me a while to just figure out what I was really looking for in a Cadillac because their cars were all good quality models. When I narrowed it down a bit, I still had trouble deciding other features of the car which were also varying. I got a sleek, classy DeVille in a dark blue color that isnt too flashy but still retains the prestige of a cadillac. It has a tan leather interior with heated seats as well as settings that can stored for up to 2 drivers. Its passenger capacity is up to 5 people with a driver, passenger seat, and 3 people in the back, although it might be a bit of tight squeeze, but that has not been an issue. The actual specs and parts of the car were not really a great concern of mine considering I wanted to keep the car the way it is for a while.

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

Cadillac offers good and quite a few like vans, cars, suv and lots more. I like all of them. They are all great price and great design. I like the leather they use and the colors even like the textures. But they do need a few more updates, like cd updates. I am just ready for like video cd to play on the GPS too. But it was great experience. I really like big cars to fit more people. I need to fit at least 8 people and have space for more stuff on the back of my car trunk, big boxes too.

Well I have heard a lot of stories about the Cadillac CTS and did not believe them until now. I bought my 06 CTS in February 2012. The car only had 38,000 miles on it. I heard a little ticking sound coming from the driver side part of the engine and had it looked at. The maintenance tech said it might have just needed an oil change so I had him do it. Which of course did not stop the problem. So I had spoke to a couple of friends and family members to ask them what they thought and of course no one really knew. I kept up on the oil changes and always checked my fluids since I drove this car a lot back and forth between my home and Columbus and the car never gave me a problem just had a light ticking sound. Well needless to say August 20th 2013 I was heading back to Columbus and my engine gave up and was done. It blew up at my half way point to Columbus so I had my car towed to Germain Cadillac and paid $260.00 in a tow fee and asked them to look at it while I called GM. I waited a month just to find out my car was not going to be covered even though my warranty ran out of time not mileage and now they are wanting $200.00 for the inspection they did. GM is saying that there was burnt oil and that my car threw a rod and a bearing through the block. I still owe on the car and have not had it long enough to have these kind of problems with it. This is crazy. I showed them where the car had maintenance done on it every time I traveled and that the oil was changed every 6,000 to 7,000 miles. I am now looking to go forward with a class action Lawsuit.

I like the sub while my grandma enjoys the Eldorado. I have driven both and its a good car experience. The appearance is one of the best qualities of these cars. I mostly drive one because of brand recognition. Mine is an older model that is holding up well on the road. Sometimes I wish they got better mileage though. But I am very happy with this brands passenger capacity. I went to swim practice and picked up 8 kids. I never upgraded anything on my car. I think the factory installed parts are satisfactory. However, I would like to take a reciprocating saw and cut a new moonroof in the car of mine but it seems like too much work. I wish moonroofs were standard.

No Spare Tire! Sorry I bought this SRX. I bought a Cadillac SRX brand new From Massey Cadillac North in Orlando. After all the paperwork I was handed the keys and the salesman and I went over the car. I asked, Where was the spare tire stored? The salesman said, It did NOT have a spare tire just a small compressor with adhesive for a flat tire. Caught up in the excitement I left but called the next day. I asked the price of a spare tire and was told $800.00. I asked why so much, the dealer spokesman said, Because we have to make the hole bigger in the rear storage compartment.I just bought a spare tire kit last week online from a Cadi dealer and paid $600.00. There was a tire, rim, jack, and jack handle everything else was FOAM painted black. What a rip-off. I have been buying Cadillacs all my adult life. I am very unhappy with what GM has done to consumers to lessen the weight to meet standards and at the same time reduce costs and the hell with the consumer. I think the dealer should have done better by me. I am done with buying Cadillacs. I will keep my SRX until... Thank you.

I bought a brand new Cadillac CT6 in 2017. After 2 years of use, I noticed the wheels had some spots that resulted to be paint peeling off of the wheels. It took multiple visits to the dealership to open a report and get the warranty claim started since service technicians did not know how to properly open a warranty claim. After more than 2 months of continuous visits to the dealership, GM finally answered that they would not replace the wheels due to warranty expiration. Poor warranty support on a car of more than $50k tag price. Not buying Cadillac again.

On our way back from Austin, 11:45 pm, 10 miles from Dallas down town, the left rear tire of my 2017 Escalade literally ripped. I had my family including my 7 months old in the car. I called OnStar who connected me to roadside assistance. I placed the service request for tire change. Usually I probably could have managed tire change myself but my left wrist was splinted sec to strain. Even though changing a tire of Escalade is no joke. Anyways I was told help will be there in 1 hr 15 mins. We patiently waited. After 1:30 hr I called the company that was contracted to be out here. And was placed on hold for 25 mins. I called them back and the same woman answered but claimed she is not the same woman and she just came on shift. Placed me on hold again. While I am on hold I am trying to call my provider the great Cadillac road side assistance from my wifes phone. And they have deceived to not answer the phone at all. Finally this woman come back on line and tell me because of my location thy are having trouble finding someone to come to me. This is after 2 hr and 15 mins. With infant in car. I hung up on her face as now she wanted to fill in the blanks on the form that were left unrolled. Like by the way do you know what the size of your tire? Are you fricking kidding me? We tried calling OnStar again and they said we can stay online with you if you feel unsafe but not sure where service provider is. 4:30 am. I decided to attempt to change the tire myself. With splinted wrist and help with my wife I could make to change it in 2 hrs. We got home around 6 am.This was the worst customer experience I have had, ever. Best part at 4:45-5:00. When I am done changing I am getting calls from roadside assistance to check on me and possibly send me another towing company to help with tire change. Seriously? You are checking on me 6 hrs after I placed request. Terrible service. Extremely disappointed. I have BMW and Range Rover. And their roadside is unbelievably amazing. This is so disappointing for buying 100k car.

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

I have a 2009 Cadillac CTS. Problems with overly excessive oil consumption and timing chain tensioners making clacking noise on start up. No help from dealership or Cadillac for helping with repairs! I brought car in at 48k 2 months past 5 yr. warranty.

Radio sucks for a 2015 bought brand new expensive Cadillac!!! Am in a general motors family!! After 3 years guess what radio starts beeping, flashing, changing stations by itself. Took to dealer they say yep the radio is bad and it will cost you $1500 to get a new one! Really? Seriously? A 50k car with a radio that last for 3 years! Great job General Motors!