I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, its been back to the dealer 7 times for vehicle problems. 3 times were recalls of which there was a recall on the recall!! Since Sept 2015 there has been a HORRIBLE EXTREME ODOR coming from the heating/air system. Called GM several times, after 5 calls Im still waiting for a callback to resolve this problem of a HORRIBLE smell thats making me sick!!! At this point, Im going to hire an attorney!!! GM NEEDS TO BUY THIS CAR BACK!!!

I own a 2009 Cadillac CTS-V. In 2014, I received a bulletin from GM that a bearing in the supercharger could go bad and ultimately seize the engine. The letter went on to say they extended coverage for this problem for 10 years or 120K miles. The letter instructed me to listen for a rattling noise when the car was at idle. It expressly said in the letter, not to bring the car for service unless you hear the noise. At my next service, I asked if the car had the problem - they said No, that is the injectors you are hearing.The next time the car went for service was 130,000 miles. I never heard a rattling noise, but the car was diagnosed with the problem. It will cost me $3,250 to fix. This is just after pouring over $6,000 into the car (new rear-end, etc.). I called customer care and explained that the letter said not to bring the car in unless I heard the noise. This was a known problem that GM was aware of - I did as they instructed and now I am facing a $3,250 bill. I realize the car is over the mileage limit (despite being well within the 10 year extended coverage for this issue), so I asked if they would consider paying half. I further explained that I am an owner of three GM vehicles and was in the market to replace one. They just said No.

Love my car but hate the radio or cue system. From the first year we bought this car the screen on the radio would freeze up. But after a day or so it would be ok again. Not sure why it would work again but happy it was working. Then this past month it froze up and we have tried everything to fix it. Just called the local Cadillac dealer and they said it is common but my warranty is out and it could cost anywhere between 1500.00-2200.00, yikes!!! There should be a recall on this radio system because I have read many reviews this past month while trying to figure out why mine wasnt working.

The CTS is a large car that handles adroitly, quietly and with some spunk, even if it only has a 2.0 Turbo. It does require Premium fuel, but I get ~ 22 mpg driving mostly around town and > 30 mpg on the highway. P.S. It also has pizzaz styling!!!

93 Cadillac Seville STS had anti theft device replaced complete with towing 3 times. After it was replaced to dealer at my expense to correct problem still have issue and dealer advised to have car towed again at my expense, My mom is 84 years old. I feel dealership is looking at dollars instead of service. Totally disgusted with Cadillac brand.

The Cadillac SUV is the biggest on the market, and the room is outstanding for a large family or if you have to ride with a team or group. There is also no need to update this SUV because it has everything you want in a SUV. It is great on and off the road, and I would recommend it to anyone who likes big trucks .For the price, you cant beat it. It is the best for the money. And for resale, it is the best you can have.

I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep the back hatch up both had to be replaced. I have had an ongoing intermittent problem with the display being static or shutting completely off. The vehicle is having an idle problem when the vehicle is stopped and when accelerating. When I expressed my frustration to the service manager, he told me, Well, GM makes the car; we have nothing to do with that. I responded that they sold me the car. I want the vehicle fixed and I dont want to bring the car in for a third time for the same problem.

I bought a 2009 CTS top of the line model in March of this year 500 miles after I left the dealership the check engine light came on. I put it in Levis Cadillac in Slidell, LA, for two weeks they had it and said that it was a problem with the coolant area of the car and that they had fixed it. Well in two weeks the light came on again, GUESS WHAT, the same problem. OK back to the shop I go, this time it was the end of April and they had the car for (three) weeks. I picked the car up in or on May 20th drove out the service dept. I went 25 miles, THE LIGHT CAME AGAIN !!! So I finished my business in New Orleans, LA and took it back to the Levis Cadillac. They said they would call Cadillac Technical for help. They told them to replace the same parts as before and it should be fixed. It has taken them and Cadillac until yesterday which was JUNE 25TH to so called fix the car. I picked it up at 10:30 - got on the Highway to go to the VA Hospital in New Orleans. NOW THIS IS THE PART I JUST CANT BELIEVE, THE LIGHT CAME ON AGAIN on my way to my doctors appointment. When I got done at the V A I drove straight back to the dealership service department and they said they would be happy to look at but its the same problem, OH MY GOD. Could someone help me out. I bought this Cadillac CTS and have only put 750 miles on it since. The car only has 46,058 miles on it! I feel like a total jerk. Ive owned 5 Cadillacs and I also own a 06 STS4, and I have had all kinds of problems with it. Well I think its time for me to reevaluate my GM LOYALTY. This sucks.......

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

Bought my XT5 in December of 2020. It has been the worst thing I could have done. I traded my Lexus and I am so disappointed in Cadillac. I took it in 3 times for them to try and fix, Parking Brake, All wheel drive system, StabiliTrak, steering assist. My dash was lit up like a Christmas tree only to find out after 3 times there was a corroded wiring harness and then a bad camera. After all of that, I had a flood under my gas pedal that soaked over to the passenger side too, so I took it in a fourth time. This vehicle stalled on me driving south bound Interstate 75. I have called Cadillac customer service 3 times to report this safety issue and they have not bothered to call me back. Shame on Cadillac on the lack of response to a serious safety concern! Really regret trading my Lexus. Dont buy Cadillac!!!! They clearly do not care about safety concerns.

Cadillac DHS 2003 - Just read a comment by an owner of a 2003 Cadillac and I wanted to respond with What are you doing with my car? I have had to replace the transmission, rack & pinion, numerous window regulators, A/C compressor etc and now the intake manifold gasket. One would think that after building cars for a hundred years, and the humiliation of putting (the once revered) Cadillac name on the Cimarron, that taking some pride in engineering components shouldnt be asking too much.

My 2015 Cadillac CTS CUE touchscreen freezes up (no response), blinks on and off and needs to be repaired. I see hundreds of people have this same problem. GM needs to address this problem with a recall. I see the CUE system is no longer produced (go figure). I plan to address this issue with MANY social media sites to force GM to listen to those of us who have this issue.

At first it was great, but then the lower part of the screen would no longer sense your touch. After a couple of weeks it just stopped working altogether by touch. Fortunately the steering wheel and the verbal command still works for changing the channels. Shame on Cadillac for putting a pile of crap in a flagship car line.

We leased a Cadillac ATS turbo 2013. Thank God that we leased this vehicle and not purchased it. The car exterior is very appealing. The interior is not bad, the CUE system is horrible to operate while driving. Handling is very good, acceleration is excellent. But we have been having problems with this vehicle ever since we got it. It had front end problems twice, the radio is basically obsolete since its always acquiring the HD signal and is not pleasant to hear, already had about 7 recalls on it. Every couple of months the car goes back to the shop for different problems. As a matter of fact its in the shop now. There was noise coming from the engine and they found loose screws. The car had a terrible vibration on rear window area so they notified me that all 4 rims are bent due to potholes. Now how can that be possible? I have owned about 15 different vehicles and not one of them ever had a problem with a bent rim nevermind all 4 of them. My opinion is that these rims were made with cheap materials and have a design fault. This has to be the worst vehicle we have ever had and theres no pleasure in driving it. Maybe I got a lemon but I have received no help from the dealership.

Over 2 weeks ago, the brakes on my 2007 Cadillac DTS suddenly felt soft as I was going down a hill. This was immediately followed by the following warning signs lighting up on the dash: Check Brake System, Check Brake Assist, Check Traction Control. I managed to get the car down the hill without going over the edge and took it to the GM dealer in town for repair. They advised me that 3 of the brakes needed to be replaced but that there was one part they did not have in stock. After a week of them being unable to locate a dealer in Kentucky that had this part, they were allowed to access GMs system where GM locates and arranges for shipment of the needed part. More than 2 weeks have now passed and no part has been forthcoming, nor do I have any idea when (if???) the part will arrive. So meantime, I and the dealership are a captive audience to this. I would trade the damn thing in but not for another GM product; except, of course, I cant move it as it has no brakes. It is just stuck there in the dealers service department while GM has failed to find and provide the needed part. What happened to the law that says auto manufacturers must make and retain parts for every vehicle they make within a ten-year period? I am not sure how to proceed from here as to if it would do any good to complain to the federal government with regards to lack of available parts or whether to go see a lawyer.

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

I purchased a brand new 2013 Cadillac ATS 2.5. I took for a test drive and in motion, it rides well. However, when this vehicle is at a stop sign or stop light or general stop. Vehicle starts to shake, vibrate and misfires. This vibration is so annoying it makes this nice looking vehicle appear to be a clunker. There is a so-called software fix or technical bulletin for this problem. However, it did not work for this vehicle. So I am forced to take vehicle to Better Business Bureau and possible through Floridas Lemon Law Arbitration. I am so disappointed in Cadillac and GM . GM wrote on final repair attempt that they think this is a normal characteristic for this vehicle at this time. I would steer away from Cadillac ATS and this is certainly my last American vehicle. Unfortunately, GM and Cadillac need to learn how to make 4 cyl. engines.

The CUE system on my 2019 CTS is broke and the dealer tells me that they are unable to fix it!! The door locks dont unlock until my keys are in my hand! The navigation comes in and out, the radio comes in and out, the screen goes totally blank...black. Nothing!!! They wont or cant fix it, the salesman saw the problems and he went to the President Jeff Brown and he wont do anything. He told him to tell me to buy a new car!!!! I tried to call Mr Brown a few times. I left messages on his voice mail and he wont get back to me. The car isnt even a year old yet and I have a black screen where my CUE is to be. They wont even try to fix it and they wont do anything to help me. I highly suggest no one go to the Mentor Ohio Classic Cadillac!!! There are other Cadillac dealers that will treat their customers with respect!!

Adding a follow up to my previous post regarding my CTS, the radiator blew the main hose right out of it and took out the transmission lines. The car has less than 60,000 miles, but because the warranty is up, Cadillac refused to accept responsibility for poor quality and a defect in the radiator. I paid $1,225.00 to fix the problem and put only 300 miles on the car before it was leaking transmission fluid. The GM garage sent a wrecker after the car (all the new parts were under warranty) and the problem they found was a defective new radiator. Everything needed to be replaced again! Interesting that this genuine GM part was defective, but Cadillac refuses to accept responsibility for the first one. I have read other consumer reports of the same thing happening to other CTSs. How many does it take for a recall to be issued and for Cadillac to acknowledge the problem?

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. Thats 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department. Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because its showing aligned but it is shredding the tires.We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They wont take the car back. Even though it obviously is a LEMON!Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WONT BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! Its obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!

My car has a Vin number that is described in the service campaign #99086. I have a blown head gasket and leaking coolant in the described campaign. Note none of the vin numbers described in the campaign have had formal recalls issued. My Vin numbers last 8 digits **. I have a work bench work history on my car from Cadillac. The campaign was issued in 2002. My car was never corrected. Miles on car is less than 80k. Northstar engine, Local Cadillac dealership in Bentonville, Arkansas states since no formal recall on my vin number they must get approval from their gm rep. Gm rep has called and denied the repair. I have filed service claim with Cadillac. Please help.

Cadillac has a great selection of models from mid-sized, full-sized and SUV vehicles to fit any need with top-notch quality. The current line-up can compete with the luxury vehicle offerings from domestic and foreign car manufacturers. The interiors are luxurious and the exterior has interesting styling with many modern concept cues. The higher-end models have spacious seating and cargo. The options that come standard are decent and the fit and finish is well worth the price paid. I would definitely recommend their offerings over competitors.

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

I have called dealers in my area, I have taken my SRX to the dealer and they cant find an issue and dont know of any recalls. If you drive an SRX at night you will experience the issue of NO LIGHTS on the dim option. I depend on the oncoming traffics headlights for me to see!!!! And Cadillac says thats my out of pocket expense, of course. They got their money and could care less about you so buying a caddy is just like buying another car when it comes to service. It isnt any different than buying a Kia. I will never buy another one!I have priced new bulbs with supposedly brighter output for a mere 99.00 and National Customer Service said unfortunately that would be my issue and expense, no recalls, no help, no nothing! You can read online hundreds of the same complaint, year after year and a settlement was done in Calif. and Florida only. Cadillac is just another vehicle and the service is just another service you will pay for.

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Dealer Taylor Automotive in Toledo, OH. My wife is the primary driver and she drives only 4,000 to 5,000 miles per year. A few months after the purchase the battery was dead after not being driven for only 7 days. The salesman then advised us that the amount of electronic devices in the vehicle will drain the battery in a week or less. Even though he was aware of my wifes minimal driving, no mention of the inadequate battery support system in the vehicle was made until our first dead battery experience. It has occurred 5 times since it was purchased. This means that we must carry a jump start battery pack inside the car (not the trunk) and a tool to remove the key lock cover from the drivers door just to get access to the interior to pop the hood in order to do the jump start. When leaving the vehicle at an airport for a one week or longer trip, you can be assured that the car will require a jump start. How could General Motors have done such a poor, incomplete, inadequate engineering job on what they classify as a luxury vehicle for which we paid over $50,000.00? We are looking into the Lemon Laws in OH and we will pursue Legal Action if General Motors fails to correct this problem which is certainly causing many Cadillac owners the same problem. There are many other true Luxury vehicles on the market that do not have this problem because the engineering departments of those car companies figured a way to cut current drain while the vehicle is not being driven or they provided a battery electrical system that is designed to support normal vehicle operation without starting the vehicle every few days just to keep the battery charged. This problem should not exist in any automobile, much less one that represents General Motors top line brand and in this case the largest and most expensive sedan vehicle. I would caution anyone considering the purchase of any new Cadillac vehicle to question the dealer extensively and make sure the car you purchase or lease doesnt have this inherit problem. Even if you are a long term Cadillac driver you should look seriously at other Luxury Vehicle options.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

Great aesthetic and styling. Excellent road manors, handling, and ride. Very solid power deliver and road control in harsh weather. Excellent interior with comfortable fit and crafting. Rotten reliability. Official Cadillac Certified repair is a joke and a complete scam. Leaking sun roof. Issues with alternators and electrical. A lot of recalls. Overall, love the car but hate the service department and always worry about how long until something else breaks.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

When I buy a Cadillac it usually is a Coupe or a Crossover. Some Coupes they make are the ATS OR ATS-V models. Then for Crossover they make a XT5 Crossover and a Escalade/ESV. Ive purchased the ATS. The car usually is very well made. The ride was always smooth, engine was quieter. The seats are leather so its a very comfortable ride. And it usually had a royal color in the inside like a nice wood. You can alter it by changing the wood and spray color or the cars color. Some have a clock in them and nice back up checkers. If you dont like the radio in it you can go buy one that you do like and install it yourself. Its like a regular typical vehicle four seats with a middle one in the back but some crossovers might have more seats.

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

I have a 2015 Cadillac CTS and it’s been nothing but problems once I passed 65,000. The rear differential began to go out around this time. Also the CUE in dash screen began to crack internally around 74,000 miles. Both are very expensive items to replace. Cadillac only offered to pay for 40% of my differential repairs even though the differential began to go out under warranty. Also the CUE screen is no longer under warranty. This is my first car where I need to have 2 major repairs and the car is under 100,000 miles. SMH.

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

Cadillac SRX 2011 - The check engine light has come on 5x in the last 2 months. Each time the dealer says it is the same code some type of transmission sensor. Had it at the dealer Thursday & light came on Saturday. Rattle in front of car & dealer said cant find anything. This is the performance collection & sometimes it shifts like it is in the performance mode when it is not. First & last experience with a Cadillac. It only has 49,000 miles & I have had more issues with this car than any other car I have owned.

Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.

I really like the Cadillac brand of cars. They have a variety of luxury and appealing new cars to choose from and also for upgrades. They offer a variety of cars from small to full-sized and SUVs. Very stylish, classy and nice looking cars. The passenger capacity is good. The vehicles are very spacious and they have plenty of room for a lot of passengers. Its good for family and friends. I would definitely recommend. Its a good car to drive.

2004 Cadillac Deville - The first regulator failed ($366.78) 2010, service advisor said a common problem for the vehicle. The second regulator ($319.23) failed in 2012 - different dealership service advisor said known problem for the vehicle. In 2012 I emailed Cadillac to see if they would cover these repairs. Escalated in GM several levels but ultimately they denied there was a problem - the parts not defective, the failure because they were beyond expected life cycle. Today the third regulator failed. This vehicle has 51000 miles and the rear windows were rarely used if ever. I have 3 other GM vehicles (92 Cadillac Allante, 1994 Saturn, 1998 Cad Deville) - no regulator problems.

Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which is luxurious but tough, can hold our large family and cargo and has excellent snow/ice traction. It is an SUV which features a built-in DVD player, an excellent stereo system and heated seats both available to change in the back seat. It can very comfortably hold 5 to 7 passengers and the family pet with room for camping gear and shopping items, even for moving furniture.

Nothing beats a Cadillac. Smooth looking and feeling, and powerful. 300+hp v8 gets up and going like nobodys business. Remember the last time you were in a boat? I do. The last time I drove my caddy down the street. Comfortable ride. Plush leather seats, white wall tires, wood trim and no corners are cut. Imagine being the only person in a city bus. This is how I feel riding around in my caddy. If you take people with you they will feel like that also.

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

The Cadillac SUV is very nice, smooth and fun to drive. It features power locks, leather interior and airbags on driver and passenger seats. It’s safe, the brake alerts so you don’t get yourself in an accident when you can’t see other drivers on the side and when the car in front stops. The GPS system tells you where you’re going and talks to you when you make a mistake. It can fit nine people comfortably with lots of legroom. It’s great to have an extra child seat with seatbelts especially for long road trips. I have no complaints, it is unique and I love it.

My dad had Cadillac for years. Ive known many people who have had Cadillacs. They are extremely comfortable to sit in and drive. The cars takes curves well. I love my car. I like leather seats. Its luxurious. The seats are really to the point to where you can fall asleep. It also has seat warmers so when its cold out your back will be warm. It also has a Bose radio so sound is really good. It has a large trunk and great for carrying Christmas trees. The color is a warm beige and has gloss on it. However, the headrests dont hit me right. My head hits the metal part. Also, the air conditioner has broken down already.

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.

The Cadillac brand offers cars for cruzin game. It has a very unique look in which it can look like a luxury fancy car, very spacious on the inside and also has a sporty look with converts me features and makes it perfect for long drives and to go ride by the beach but still looking fabulous. There has been many upgrades in the Cadillac which first is their look. It has changed but you can definitely tell it is a Cadillac only by looking at the shape of the car is more square than others. The good thing about this car is that everyone fits in the car without having to be bumping shoulders with the person next to them.

Purchased new car off showroom floor on Jan. 6th. Returned car to dealer on Jan. 9th. Dealer sent car to body shop for the following: Rear passenger door, passenger door, left front fender and bumper are all out of alignment. Comparing drivers side to passenger side, passenger side doors sag and gaps between trim and body lines clearly are misaligned. Cadillac quality control missed this or sent in on anyway. Customer service center declined to become involved past calling the dealership. Dealership isnt the problem, Cadillac quality is the problem. That new car smell will now be replaced with that body shop and paint and dust smell all for $52k. We have owned Mercedes for the last ten years and thought we would go American. Disappointed a company 1/3 owned by the tax payers take no responsibility for their product.

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

Great looks, never had any mechanical problems, very comfortable. Most Cadillac models have wood grain interior, a sleek design, Bose stereo, all fully loaded options, great safety features, and is very comfortable to ride in. They also have touchscreen radio, touch screen GPS, DVD or Blu-ray players, chrome rims, sunroof, leather seats, heated or cooled seats, premium sound system, and back-up camera. Also, majority of the Cadillac models have ample leg room in the front seat, the back seat, and if its a SUV, in the 3rd row as well, seats are wide enough to comfortably seat 3 people without feeling cramped.

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

I have owned Cadillacs my whole life, used to be a good car back in the day, Now I think they are made in China. In my yard I have now a 2001 DTS, a 2006 DTS, a 2008 DTS and my latest a 2013 SRX4. I bought this car at TnT moros in Lumberton NC with 77k miles, bought it on a Saturday in Feb and on Monday the cue went out. Since then it has started to spiderweb so you cannot even read it. I have been a loyal Cadillac owner for over 50 years but I am done now. I will start looking for an Acura. Anyone interested in my Cadillac collection, let me know. I will sell them all very cheap.

Cadillac puts out a great product that Ive driven for years with no problems. Very comfortable, dependable, and feels like youre sitting in your living room when youre cruising down the road. I have a upper echelon feeling like youre above the rest, that they represent quality in America. They have so many models like the Escalade sporty models two-door and then theres the sedan. My car is an older model and has long front in. Always a button to push to make driving easier and everything is at your fingertips in the trunk, the gas door, the windows, all the lights, comfort control, no hands to telephones. Theres lots of legroom no matter what model you get. Really have to be one of the top line cars.

Unfortunately the 2011 excellent DTS Cadillac we owned was in a head on with a loose horse and my husband was killed and me suffering injuries for 3 years. Needless to say that Cadillac was totaled. It was my mother’s day gift from my love. To top that in 2 months I lost my only grand daughter and her 3 year old girl in a horrific wreck roll over auto accident where they drowned in the bayou of Louisiana. It was so devastating to where all I wanted to do was die. Then 2 weeks later lost 3 very long time best friends in weird tragic ways.Rented a car for 3 months then found this incredible awesome 2013 Cadillac XTS 4. Only 6,000 miles from previous owner. I was happy to say the sales rep got me through to the purchase and it was my Miracle Car. I have loved it with all my heart and had more compliments than ever on an auto from young kids to people so old they could hardly walk with their canes or walkers. It is an absolute beauty.BUT now... along with so, so many I found online with exact same problem, most threatening, suggesting or planning to file a class action suit, I too am so distraught because the CUE SYSTEM is OUT! It began (like most others) at the bottom level, then in short time, maybe 2 weeks, the entire system went out. NO navigation, no radio, no Sirius XM, which Ive paid a year in advance for. No car phone, no emergency contact info. The car was purchased as a luxury with all of this in it, but now it is NOT working! I suggested to the big online group to let’s ask Cadillac to do a RECALL since so many have or will have this same problem, trying to talk them out of a class action suit.I do NOT want to make a bad name for Cadillac as I LOVE the dealership, the SERVICE representatives and mechanics and the dept. Their services are the BEST ever! The salesman who sold it to me was the BEST ever. Im 77 so Ive purchased a lot of cars and dealt with a lot of salesmen! Will you PLEASE, PLEASE help me to get this CUE Infotainment Center replaced? I was told by dealership it would be a minimum of $1,200 and others were told up to $1,900.We are appalled that our warranties and extended warranties do not cover replacement and there is no fix for it. Warranties state that the only classification is RADIO and radio is not covered. Thanks for your help. Hopefully to assist me in pulling out of this deep depression and downhill slide with this all now happening on top of everything else. This system is really the only companionship I had when traveling alone.

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the Corporate employee told me I am responsible for Cadillacs manufacturing issue and DECLINED any further escalation from me. I cant believe they treat their customers this way. Bad car & even worse customer service!

The 2015 Cadillac is nothing but a hot mess!! Ive dealt with headlights so dim I could not see to drive at night. After four tries, Cadillac Service finally figured out a fix. There were transmission issues: the car would hesitate when giving it the gas from a stopped or slowed position to the point it jerked you back in your seat. The battery completely died at 30,000 miles. The lift gate motor died at 32,000 miles because water from the sunroof drainage tubes literally soaked the motor, ($1800 fix). So, take my advice and just run as far away from this car as you can.

Cadillac SRX: Very pretty SUV, handles good. However, acceleration is not so good. The problem is when you need to accelerate quickly you cannot. It takes the computer a few seconds to know that you need some power before it kicks in. I ask dealership about this, they said that is normal. But its risky and that hesitation has almost caused problems more than once, so now I know its just a doggie SUV. Last one Ill buy.

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

Today I was parked at a store 4 blocks from my house and the rear windshield on my 2012 CTS coupe just exploded! It was in the garage prior to me going to the store and hadnt been driven in two days. Nothing hit it, it was cold, but in the 30s. Dont know why it happened and even though my car is still under warranty, the glass is not. So its $500+ out of my pocket. Very unhappy.

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

We bought this car used in 2013. For the most part, we have been satisfied with the car. Wish trunk was bigger. Mid 2014, begin to have problem with key getting stuck in the ignition and could not remove it. If I turned on and off several, would eventually come out. Had to be careful to make sure everything was turned off (radio, heater) or battery would be drained if left very long. Gas gauge would register empty. Received a recall in September 2014. Took in and they could not do anything because the key was stuck in the ignition and they could not get it out. Took in the next week and something was done the keys. The following week, the key again stuck after returning from grocery. Forgot to go back out and try to get out. The next morning, battery was drained, called for jump start. Could not jump. New battery purchased in November 2014. Had to have car towed to GM dealer on Friday. Had to call on Monday to see what status was. Nothing had been done. Electronic control module was replaced as no communication could be made with the car. Cost, $693.00. Was advised that there could be other issues that occur after this. Anyone know what these issues could be?

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

I bought a car from our agency in Dubai Liberty. They sell GM Motors cars. I bought a Cadillac CTS 2011 V6. In the beginning, the car is great and without any problem. It’s the best car I ever drove in my life and I gave it as a gift for my wife. She was more than happy to have a CTS. She drove it till the first service. We took it to the service in Dubai (Garhood branch). After the service by 3 weeks, we were coming from Abu Dhabi to Dubai and driving at normal speed of 130 km/h, then suddenly the we heard a bomb sound and a smoke coming from the engine. Thank God we stopped and no one crashed us from back. The street was full of oil from the damaged engine. We called the street help and then we took the car to the service at Garhood branch in Dubai. And after a day they called us and said, “Sorry, the engine is damaged. We will send an approval to GM mother company to change the engine. But we don’t want to repair it because it wasn’t our mistake.” The car must be changed and they ignored me. Kindly support me in this.

In April 2006, I purchased Cadillac STS V8, 1G6DC67A760130685/130685, from your Agent in Oman (Oman Technical Establishment). The navigation system was out of date and the TV reception was very poor. We took the car to the agent for repair. Unfortunately, they were not helpful and their reply was unsatisfactory. They told us that the TV reception is poor in all STS model and that they have no solution to it. With regard to the navigation system, they told us that we should pay considerable amount for updating it. The car was returned to us.At the beginning of May 2012, the audio system in the car stopped working. We took it for repair. Unfortunately again, the agency told us that they do not have a technician to repair it. Instead, they would send the car to Dubai to get the audio system repaired there and it would take 3-4 weeks to get it back. We asked if the agent will give us a car for our usage during the period of repair, but they refused. The car was returned to us. Navigation system, TV reception, and audio system are not working in our car. The agent did nothing to get our complaints solved. How can a GM sole agent in the country without a technician to repair the audio system and TV reception?

My 2007 Cadillac DTS has started leaking oil and the dealer informed me the cost to replace the lower block seals is $3400! Wow! I am shocked this isnt covered under the 100k Engine and Drive Train Warranty. Maybe thats why the extended warranty mileage has recently been reduced significantly. I see lots of posts about this leak on other sites.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

The XT4 is a great car. I bought my 2019 just recently and took a shake down trip to Dallas from Houston to see if there were any kinks in the car. It performed splendidly on the trip. I drove it 80 to 85 mph and it felt smooth and powerful. The only thing that happened and the reason for the low review score was that the car tried to kill me. I got some open road and floored the accelerator and to my surprise the pedal stuck to the floor. The turbo had kicked in and I was flying down the road. I shifted into neutral but the engine was revved all the way. Luckily I was able to take the side of my foot and manipulated the pedal back up to where its starting position. I said it must be a fluke so I did it again and I had the same outcome and same fix. I road on back into Houston with no other issues but I also wasnt going to floor the car again till I could look at the problem in day light. The next morning I found that the mud mats that came with the car was not installed in the two plastic holders and I initially thought the car was I had taken the car to had not popped them in properly but I discovered that Cadillac had left the carpeted floor mat in place under the mud mat. I didnt even know there was a mat under there. There is no way to get 2 mats to pop onto the two plastic holders so it was really Cadillac (the dealers) fault. This is a warning to anyone who has those hard mud mats to make sure they cant slide forward and interfere with the accelerator it could be disastrous.

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

I purchased a 2012 Cadillac SRX with Navigation. It is a piece of trash. It doesnt place me within 1000 feet of my desired target and gives wrong messages as far as turning directions. I discussed the problem with the Cadillac District Rep and he said its as good as it gets. The Nav system is a $2400+ add-on. My advice? Dont buy a Cadillac. Their customer service stinks. I am among millions whose tax money went to a GM bailout. The company should have heavy-hitter legal action against them.

For years now my 2002 Cadillac STS have had vibration at highway speed specifically from 64 to 72 miles an hour. I gave up fixing this problem after many trials and errors and finding out that its a common defect with many Cadillacs. They do not want to admit this is a defect, shame on them. Its because of this that Im really having backaches.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

Cadillac has a large variety of cars that come in very upper class styles. It is very good for the older class of people and the very wealthy upper class. It is very regal in styling and uses very good edges. This is a very good brand that has a lot of high marks that makes it such an amazing brand. It can hold many people which makes it seem more roomy. The space in the back for tall people makes the car feel more accepting for the vertically gifted. It usually has all the best gadgets like a backup camera and heated steering wheel and seats that make the car feel better for the general population.

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

Lights come on all by itself. Had to disconnect battery. Dealership said I needed a module, I think that is what it was called. 1,900.00.. Kept car for 2 months. Whenever it would rain hard, my car would flood with water in the back floor board.. Now my car can sit for 2 days and I drive it, and make my stops 5 or 6 stops, get into car and car wont start, need a jump. Happened 2 times in 2 weeks. At 70,000 miles I needed a new engine. I can go on and on about the brand new Cadillac CTS that I bought brand new in 2003. I will never buy another Cadillac as long as I live. And this is just some of the problems that I have had. I havent even listed all of them. Car seat wouldnt go forward for 1 month, then it would. Gas hand would work and then it wouldnt. I honestly think that if you can call Onstar and they open your door for you, then they can do things to your car to make you bring it into the dealership. That is what I think. A 40,000.00 car you wouldnt think would give you so many problems, but I have learned my lesson. And they just called me yesterday to get me to try and trade it in for another Cadillac, Ha!!!

Cadillac cts 2007 - The transmission lines entering the radiator disconnected from the radiator causing a loss of transmission fluids. Is there a recall on this?

I leased a brand new 2013 Cadillac ATS, four cylinder 2.0 turbo. According to Cadillac the fuel consumption is 21/31. That is a lie! I have 10,000 miles on the car after a year and I am getting about 18 miles per gallon. Best I ever got was 22 going from Fort Lauderdale to Orlando, all highway. They simply lied to the consumers. The government needs to step in and fine them. If there is a class action lawsuit on this, I would like to join!

TV commercial about lease special: ATS $299.00/month for 36 months with $699.00 due at signing. Cadillac customer service and local dealers do not know anything about this commercial. I even recorded the TV ad and emailed it to dealers. This is false advertisement and should be taken out immediately.

Cadillac had an assortment of cars to choose from. I grew up on Cadillac. A father told to when I was a child. So I thought I will keep up the tradition. I love the interior design of the Cadillac. I like the customization to the chassis that we ordered from the showroom. It has a unique design that is noticeable worldwide no matter where you go. I definitely look forward to buying another one. Although we have very few customizations the dealer offered various promotion packages that allowed us to customize the ceiling, the color of the car, the interior even a sunroof. I was more than satisfied with my purchase experience. It was the sedan so there was plenty of seating for me and my family. Were not a very large family in terms of physical size so it offered more than enough seating space leg room all that we needed.

At 52,000 miles my computer screen on my 2014 SRX frozen up effectively paralyzing my ability to direct my cars operations. The new radio will cost 1,500.00 and is back-ordered for months. It seems to me, that this problem is prevalent and reflects a design flaw issue. This is the last Cadillac I will purchase.

It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.

I have had nothing but problems, after spending 50,000 dollars on a car, you would think it would be a nice car. CUE UNIT IS DEFECTIVE!!! The dealership says a hard reset will fix it, but we have had them do this 2 minute hard reset to our C.T.S and it still does not fix the actual problem. They need to recall this CUE system. I know they have a major problem in all the models of Cadillac. But they deny it. Im so upset with this problem!!! Can anyone help us!!!

Cadillac is an awesome brand. It has been around for years . And they have about 5 or more different brand, 1 is Cadillac deville Cadillac Escalade. I love it. It has so many features. It has Chrome wheels, wood grain on the dash. It has a nice system, tinted windows, all leather heated seats, cd changers/regular radio. I got all the windows blacked out with tint. I put 2 12s for my system and thats was all on the upgrades. Also I got new carpet because I didnt like the color it came with. This car is very spaced. It had a huge trunk space and at the back you could fit about four people but in the front only 2 because there is only 2 seats.

Cadillac offers good and quite a few like vans, cars, suv and lots more. I like all of them. They are all great price and great design. I like the leather they use and the colors even like the textures. But they do need a few more updates, like cd updates. I am just ready for like video cd to play on the GPS too. But it was great experience. I really like big cars to fit more people. I need to fit at least 8 people and have space for more stuff on the back of my car trunk, big boxes too.

I am disappointed that 3 out the 4 window regulators on my 2004 DeVille needed to be replaced by 2010. This is quality? This is Cadillac. Its very dangerous on the highway when your window slides into the door at 60 to 70mph in inclement weather.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

Cadillac offers about 8 models, 2 crossovers and sedans. The car is easily recognized and you wont get it confused with other models. It has plenty of standard features and offers a lot of options such as all wheel drive and front wheel drive, special wheels, GPS, heated and cooled seats, accident avoidance and lane alert. Radio is very good and OnStar is great. Front seats have plenty of room but back seat is limited. Cargo space is good but rear seats fold and that you definitely have plenty of room. However, clearance for snow is poor and has a bad transmission. Would not recommend and Cadillac customer hotline is awful. They never respond and dont care.

My car has all kinds of annoying rattling sound coming from the interior panels. I left the car the whole day today at the second dealership I went and they diagnosed they couldn’t duplicate just like the other dealership that I visited for the same issues five times. As soon as I drove it off from the parking lot I was able to hear the annoying noise.Before I was able to get my car back, I told the service staff I will come back at seven, but she already left with other staffs by the time I called at 6:30. I was able to find a sales staff and he told me to come back in the morning but I already drove an hour. He found a key later on and I was able to get my car back after begging three twice. I’m not gonna bother by the noise and drive it as is but I’m not gonna stop complaining how crappy the Cadillac service departments are managed.

There is a saying that “car salesmen are the worst people in the world”. Now that may not be true for all of them, but that saying runs true for the salesmen at Delaware Cadillac. I will try to make this as short as possible, but I wish would have read something like this before I did business with that devil dealership. I had an ATS and made the mistake of leasing the vehicle its first year out. It was nothing but problems, so with 6 months left on the lease Michael ** at the dealership said he would get me out of lease and into a new one. I did not want to do this, but the tires were shot on my original ATS so I caved in. Now that being said, all I asked for on the new vehicle was normal non garbage run flat tires. Well I did not find out until a year into the lease that ** gave me a vehicle with run flat tires. When I called to discuss this he said “it was a mistake in the paperwork and I could bring the car there (an hour away) and they would fix it. He wouldn’t send me to my local dealership because they save money on the parts. I also had the cue system break and it took almost the entire summer to get the part in and working again, so basically went the whole summer without air conditioning. Lastly ** tried to get me when I turned the piece of ** car in. The vehicle came with 4500 miles on it and I was allotted 15k a year. ** explained to me that I could turn the car in and the original 4500 miles wouldn’t count. Well when I turned the car in the evil devil piece of ** Mike sent me a bill for $700 of over mileage charges. I had to get a lawyer involved and General Motors ended up seeing it was a scam and I did not have to pay, yet they wonder why people go crazy. I have waited almost 5 years to write this review, karma will come around and get ** back, I hope he starves but this review is a start. If I can stop at least one person from buying or leasing from this dealership then I have done my job.

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

The brakes fail without warning. When stepping on the brake pedal it will go to the floor with minimal slowing of the vehicle. The brakes need to be pumped quickly to get any pressure to stop the vehicle. I have 2 SRXs, a 2010 and a 2012, both have exhibited the same problem intermittently. Took both vehicles to St. Claire Cadillac in Santa Clara, California and they cannot find anything wrong with the vehicles. Diagnostics and brake system examination shows no failure. In my 2012 SRX I rear ended another vehicle due to the brake failure. There are multiple failures reported on the web for this same issue, when will Cadillac/GM acknowledge this safety issue? If there are other unsatisfied customers who have experienced the same problem perhaps we can file a class action suit.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac. Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

They have a lot of different quality cars to choose from and different looks and quality. I would be more than happy to choose from them again. They have sedans that range from mid class to upper class and they have SUVs that range the same. Their passenger capacity is great. Most their vehicles have at least room for 3-4 in the back, 1 in the front with lots of room so they can be comfortable. Most if not all their cars have upgrade options to choose from and different engine to choose from. Their interior options are very good too.

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

Cadillac has the Escalade for those who like the extra room. They have the XT5 Crossover for those who want room, class, and style. They also have the coupe for those who is responsible but also having a fun side. Smart with the body shape. Sharp with the wheels and styling with the inside and outside looks. The car also include extra such as leather seats, a chrome grill, and tint on the window. The back is extra roomy. The passenger seat can both recline and go up and down. If you are tall, short, or big bone you can always adjust the seat to fit your size. You can get it how you want to. The only downside is the pricing. If you is willing to pay you can have a comfortable styling car. You can get a unique color. But Im very happy with choice.