Engine light on, brake light on and cruise light flashing - I took my 2012 Legacy in two times for the same problem. The second time I brought it in, I had to leave my car there and they gave me a rental. When the car was done, they told me I had to pay for the rental. I said the car only had 20,000 miles and not even a year old. He said I still have to pay for the car rental. I told him that I was not very happy that I had to pay for the rental. I will never do business with them ever! The Subaru dealer was in Merrillville, IN. Do not go there for any service.

Have a 2015 Subaru Forester and cant stand driving it bc the Bluetooth rarely pairs and/or works. Once it does pair, it drops calls as soon as I start driving faster (like on the highway) and then pops back on once I slow down (exit the highway). Its the craziest thing! Ive brought it to the dealership and it seemed fixed when I left, but then the next day it started acting up again. Apparently, its a software issue. Apple says that Subaru software is outdated and need to be updated. Cmon, its 2017... update your software. I swear more accidents are going to be caused from jacking with this bluetooth! So frustrating and time-consuming.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

Purchased 2009 Forester in April and timing belt pulley failed in June. This happened after I had 90000 mile service. It now needs an engine replacement. Stay far far away from Subaru and their cars. You will be sorry. Post your stories to their facebook page so the truth will heard.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

I have been denied for a warranty work for a Certified-Pre-Owned car that I own which only has 18,000 miles. The car has been broken down in the middle of the highway, and vehicle has not been starting since then. The vehicle has been towed to the nearest local shop and it has been there for roughly 4 weeks now (since 09/09/16). The local dealer (Subaru of Tacoma) has informed me that vehicle has experience “engine seizure” meaning that engine has failed operating due to lack of oil in the engine. I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 3 weeks for dealer to get back to me, but they have not been very communicative with me. So, recently I have decided to call Subaru of America myself to figure out whether or not they have received the proof of the maintenance record to proceed with the process.They have told me that, they have received the file, and told me that they have decided to not provide with warranty work due to “lack of maintenance”. They have stated that, it is my fault for not regularly changing the engine oil, which it has been done every 6,000 miles or 6-month according to the owners manual. In the manual, the Powertrain Limited warranty is 60,000 miles/5 years and I was dumbfounded to hear that they won’t do it since it is my fault for lack of maintenance. This is not only an engine problem, but also a safety hazardous concern. When my vehicle stopped in the middle of the highway in I-5 state highway intersection, I was scared to death as I was afraid someone might rear-end me real hard. I could have been seriously injured or even cause death on that day. When I called 911 for help, I waited in my car with the emergency signal on for 35-40 minute hoping nobody would hit me from the back.I can’t understand how there wasn’t a single indication that indicated the driver how low the engine oil is there in the motor. Not a single gauge popped up alerting the driver that there is low or no engine oil. No check engine light, No low oil light, no Nothing. It just stopped in the middle of the highway endangering my lives and the other. I have 2015 WRX STI, and I had this vehicle for 4 months till this problem has occurred. I have bought this vehicle thinking that the Subaru is reliable, durable and worthy brand that customer can trust and drive without stresses. However, now I’m faced with need of new engine replacement to the vehicle which would cost more than $17,000.Im wanting to approach this problem thoughtfully as possible and legal way to receive fair service that is promised in the owner’s manual. I’m writing my story down here hoping to get a help, and to collect information on if anyone else is experiencing same problem as I’m. Feel free to send me a email on my case. Thank you for reading.

I have been a loyal customer of Saturn/Subaru of South Blvd. in Charlotte, NC. I drive a Saturn 2000 Wagon and had a problem with a weeping radiator. I took it to Subaru and told them to look for the car over to make sure there were no other problems looming so I dont put money into a car that isnt worth it. I assumed they looked it over and did the repair. I drove the car home and the next day, my husband noticed an oil leak on the garage floor. I thought it was an overflow issue since I had just gotten it out of the shop and if it was a problem, surely they would have noticed. So I just overlooked it. This continued for a couple of weeks and no lights came on, so I assumed it was no problem. It got to where there was a pool of oil left behind all the time. I took it back to Subaru and they looked at it again and determined that there was a seal leak that would cost $1800.00 to fix. It had a slow leak that turned into a gusher between Subaru and my home the day I picked it up. I was very upset that at their direction, I had just poured $1200.00 into a car that had an obvious leak that they did not even mention. Now, they tell me the car is not even worth the $1800.00 it would cost to fix. My question is: Why didnt they tell me that $1200.00 ago? I discussed it with the service manager David ** and they had no interest in doing anything to address the problem. It was my problem and their was nothing they would do. I walked in the door as a loyal customer and walked out as a very unhappy camper. I later phoned and asked to talk to the manager, who was in a meeting, so I told the man who took the message for the manager what had happened. He said he would relay the message and have him call me! It has been 2 weeks and I have not heard a word from anyone! I hope you can explain this because I am shocked that they would treat a customer like that! They turned a person, who was in the dealership in need of a new car, into a person who would never buy a car there and will be more than happy to tell all of my friends, who are lifelong animal rescuers, about my ordeal with a Subaru dealership! I even have a dear, personal friend who is a Pilots N Paws volunteer. He would be as shocked as I am if I told him this. I would like to know what you think of this. I am in the market for a new car! Your response will determine what course I could take from here! Ill await your reply! Thank you for your time! Kathy **

42,000 miles on Impreza Sport, gone through two sets of tires. Subaru does not recognize this problem. Local dealer ignores it. Dealer where I bought it says there is a problem. Time to get it out to the world. Subaru did replace first set of tires but said thats it. Anyone else with this problem?

I purchased a Subaru Forester in 2016. Five years later I’ve been told I have to replace a valve body for the CVT transmission. This is going to cost me $1700. Subaru knew they had problems with the CVT. They should’ve issued a recall, instead they extended the warranty to 10 years or 100,000 miles. that means that you are at risk of having to replace your entire transmission after 100,000 miles. In addition Subaru is the only place you could have it repaired. They do not issue approval for after parts. A new transmission is $7000. THEY ARE A FRAUDULENT COMPANY.

Headlight issue: I have 2010 Subaru Outback. I have replaced all the lights approx. 8x. Something has to be wrong!!!!

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

I purchased a brand new 2017 Subaru WRX roughly three months ago. Upon immediately driving onward I was noticing a really bad smell shifting gears and I brought it into a shop nearby. I had the service manager come for a ride-along to view my driving habits and he told me it was OK and that the smell would go away. Now, a couple of weeks ago, I was noticing the gear was tougher to shift into first, and then eventually the gears werent selecting properly. Id be in gear 3 and itd say gear 2, and so forth. Also, the biting point became completely non-existent. I took it into the nearest dealership with only 7800 km on the odometer and the clutch was completely gone.I called Subaru of Canada about it and as they reiterated many times throughout the conversation, the clutch was not covered under warranty since it was a wearable item. The dealership also said it was due to driving error. Upon doing research into this, Im seeing a lot of the earlier models are having the exact same issue and its the highest complaint on record for the 4th gen wrx in both the 2015/16 models - that cant be coincidence. Anyways, Im having to fork 1000+ out of pocket for the expenses and more for the rental Im using since the dealership didnt have any loaners on hand.The lady I was speaking to even said the clutch will go out that quickly depending on driving habits but Im a spirited driver, at best. And theres no reason a clutch should go out in less than 10,000km. Hopefully this helps anyone think twice about their next big purchase, especially the wrx, to actually do some homework and check into any policies or warranty information. This is my first Subaru and probably my last.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

I was coming to a stop at the end of a dead end street when my 2010 Subaru Outback shot off like a bullet from 10mph to about 30 mph in less than 2 seconds. I hit a tree and sustained severe rib injuries (3 broken ribs) and a lacerated finger and my passenger dislocated his hip and suffered a broken leg. We were lucky not to be killed.

I have a Forester with about 25,000 miles. The overall experience with the car is reasonable to good but the customer service and specific knowledge of their representatives is not only negative but almost aggressive and unqualified. They call themselves customer consultants and at 15,000 miles wanted me to pay close to USD 3,000 for a routine inspection in order to maintain my warranty. The car is already extremely expensive in Brazil, and going by the book, the service personnel continuously threatens their customers to void the warranty if the maintenance book is not signed and all recommended services provided. This is an absurd attitude and contrary to what a reliable vehicle should be about. At 25,000 miles, I had to replace two rear tires because of uneven wear. The front tires touch and wear out the plastic wheel cover behind the front bumper, and nobody can tell me why. The wheels and tires came with the car when I bought it from the dealer. Please contact me by e-mail to further elaborate on this fiasco of the Brazilian Customer Service.

We have a 09 Outback that has weather stripping falling off the back door. We took it to Ganley Euclid, OH about 3 times and they said we have to live with it. Next, we have both lighters/chargers that have pulled totally out of the sockets. I cannot believe everybody that paid $30,000 for a 09 Subaru Outback is putting up with this poor workmanship. We have owned 20 years of Subarus and have lost our commitment to them.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that. A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Hondas dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

We have a 2009 Outback. At approx. 70000 miles (just past warranty) a vibration was becoming noticeable from the drivetrain. The Subaru dealership said it was from bad boots on the front end. We had the work done. The vibration remained so we took the car to an independent shop. They said that it could be the transfer case. To really examine it the transmission has to be dropped. We scheduled the service. When they opened the case there were bits of metal in the fluid and it was clear something had failed. Approx. $2000 later we were on the road again. The head mechanic said he had seen several failures like this. I would like Subaru to face up to this reoccurring problem and cover all repairs..

I have owned 4 Subarus but I must say, I am done with the company. My 2002 Outback had the leaking head gaskets but was not part of the recall. Subaru paid for the repair (as they should have) and I was told the head gasket issue had been resolved on the newer model Subarus. When it was time to purchase a new car I bought a 2007 Outback thinking I would be OK because SOA promised the head gasket thing was resolved. Imagine my shock when I was told I had oil leaking from my head gasket. Then soon after the antifreeze started leaking. I wrote to SOA and was told this was normal wear on a car with 139000 miles. Shame on you Subaru. I have since found many people with the same leaking gasket issue on different model/year/mileage of Subarus. A google search will show you or just ask any mechanic or your Subaru owning friends. I wish I had done better homework. I love my AWD wagon but never another Subaru.

Overall, I am a happy Subaru customer. I just wanted to let everyone know what the issue is with my vehicle. I purchased my 2014 Outback in February 2014. Since then, I am on my third head unit to repair Failed Connection on the receiver unit for my blue-tooth. Not a big deal overall, but when you drive many miles, its a necessity to have. Im worried that when my warranty is up, the cost to repair the head unit will be astronomical since they have to replace the entire piece instead of the bluetooth module. The dealer has been really great getting me into a loaner car, but it makes me nervous about the cost of the repairs when my warranty finally gives out. Has anyone else had problems with the bluetooth in the Outback?

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

I have owned Subarus since 1972. Of course, then you had to shift into AWD. I have had a 1996, 1999, 2011, and 2017 Outbacks and a 1998 Forester. My son has had two Subarus Impreza sport, and a Forester. and my daughter has a Forester. We all feel safe in these and love the way they drive and handle. Presently my wife and I have the 2011 and 2017 models that we bought after they we turned in off lease by other owners. Both cars have been trouble free.

Extreme Disappointment - Atrocious Quality; First time Subaru Owner - brand new 2015 Legacy 3.6R - purchased Dec 2014. Major Safety and Quality Issues - Awful. Whomever is in charge of Quality at Subaru should be fired. It is evident Subaru failed to Quality test this model before production.1. Burning smell from engine & snow water entering engine bay. Discovered snow/water entering engine bay/compartment while driving in snow. Serious safety risk; water all over electrical components I believe leading to burning smell. Contacted Subaru of America, no response yet. Filed N.H.T.S.A. complaint. The water/salt stains are evident under the actual hood and the engine compartment and already see signs of rust on electric connectors. 2. Water leak in foot well of cabin. 3. Starting issue - numerous time required 4-5 seconds for the engine to crank/turn over finally started. Dealer replaced fuse relays per Technical Service Bulletin (TSB)4. Display - frozen numerous times - Dealer replaced fuse relays per TSB. 5. Fuel Filter door froze numerous times; unable to open; Dealer fixed per TSB. 6. Awful wind noise driving above 40mph. Door/window moldings replaced on all doors and 2 front triangle windows replaced by dealer per TSB. Vendor made faulty moldings and glass.7. Moon-roof - above 60 mph moon-roof whistles loud - seal issue like door. Exterior moon-roofs black seal/molding towards back near center dome light, is raised up above the sheet metal not aligned/flush - adjusted by dealer. 8. Lumbar - when pressed to increase lumbar, it only enlarges on the left side of the seat back only, then when you press decrease it shifts to right side and almost even outs then goes flat. Dealer inspected and found defective seat from factory; parts on order.

I was a long-time Toyota owner and after putting 210,000 miles on my 2000 Matrix without any issues I decided I wanted to replace it with something that got decent gas mileage and had all-wheel drive. Enter my 2013 Subaru Impreza Sport. Ive had what could be described as minor issues with this car since day one. First, the rear hatch (its the hatchback version) would never shut on the first try. Had that adjusted and fixed.Second was the issue with starting the car which started happening at about 5,000 miles. After googling my issue, I came to find out that this was a common issue that the owners were referring to as a Hard Start and that after denying it for a while, Subaru finally came up with a fix which is basically flashing the cars computer. Subaru sent out a service notification to their dealerships about this issue, but when I went in to 3 different dealerships they denied knowledge of the issue or the service notification until I gave them a copy that I found online (thank you **) and suddenly they remembered this common issue and the fix. I had the computer flashed and I would say the issue is improved, but not totally remedied.At about 30,000 miles I noticed that the oil light would come on after only about 2,500 miles after an oil change. Im concerned that this is going to get worse as the car ages. (Im at just over 50,000 miles now.) One thing I noticed is that a couple days before the light will come on I will smell oil burning, so Im not sure if thats damaging the engine. Ive got into the habit of carrying a couple extra quarts of 0-20 in the spare tire compartment so I can pull over and add oil immediately if the light should come on. A friend of mine had a Subaru WRX thats engine seized because of low oil and his oil light never even came on beforehand. Ive been so disappointed in the quality of this car. From people I know that are die-hard Subaru owners, it seems like they just cant maintain quality with the recent rise in popularity of their cars. Im hoping that the oil issue does not result in a bigger issue before I pay off this loan!

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

I went from a 2007 Jeep Compass. Not the best car - but what I found was that the Compass was miles ahead technology wise - from the 2012 Subaru Outback. Every time I get in the Outback, I curse that dashboard, air conditioning panel and radio. Why must lights and windshield washers be so complicated? Ive about wrecked trying to adjust the AC - because that panel requires your full attention to make a change. If I have a low tire - the Jeep told me the pressure of all tires and which tire was low - the Subaru - tells me, You have a low tire - go find it! Who puts the gas tank on the passenger side - Subaru. Next winter Ill be outside freezing while pumping gas. Plus - why do I have to unlock the cap inside the car before I can get gas. The locks are a major malfunction too... They dont lock automatically when the car is moving, if the car is locked - I manually lock them since it wont lock automatically - I cant just open the door. Nope its locked!The Jeep radio simple - I had 5 buttons for programming radio channels I could put 3 channels on each button - I just pressed the button again. I had Satellite on the Jeep too. With the Subaru - you have to take your eyes off the road again - press FM button till you get FM 1, 2 or 3 then you can select your button. I love the gas mileage, the low profile, the roominess of the Subaru Outback. I HATE the dashboard, lights, wipers, the AC and the radio. Why must everything be so complicated!!! My 2007 was far superior electronically to this!

In the first six months I owned my Outback (purchased new) my infotainment system failed and had to be replaced -- it took six weeks for the replacement to come in! I was without navigation, radio, Apple Car Play and rear back up camera. Six months after that and while on vacation, the Eye Sight system has failed leaving me without adaptive (or any kind of) cruise control, lane departure warning/correction, front crash warning and a few other Eye Sight features for which I paid a handsome price. This is far from the experience I expected from Subaru. I was confident in my decision to purchase this vehicle and I have to be honest - I have buyers remorse. I have to take the car into the dealership when I return home so I do not currently know what precisely the issue is with the Eye Sight system.

My car, a 2010 Subaru Legacy 2.5i, has stalled for no reason at stop lights, accelerating around 45 mph, and also slowing down to get to a stop light. All of these stalling have happened a few months after the ECM upgrade was done to decrease winter emissions it was a nationwide recall for the engine model 2.5 naturally aspirated. Each one of these times, the engine sputters and shakes the car and then stalls completely. Im completely motionless for a while. I restart the car multiple times and it just shuts off. This happened to me all three times but the last 2 times happened where I lost the engine and temporarily, electric! I had no brakes, and no power steering.The first time it happened, I almost rolled back into traffic but I kept turning the ignition and I got the power back on long enough to push in the e-brake. The most recent time this happened, I blocked up the right turning lane onto a moderately heavy traveled road. I tried to restart the car 6 times and it would turn on and quickly stall. The first time though, I was able to move the car to the right lane instead of in the middle lane while it shook the whole time.They have been absolutely no help to me other than telling me 2 of the 3 times it has been the cam sensor and they will replace it, which obviously isnt fixing a ** thing. The one time it wasnt, the came sensor was when they stated that they found no problem at all. They claimed to have driven it 140 miles and no problem. The very next morning I drive to work and on my way back from work, it stalls for the 3rd time. From Subaru to my house and to work is 8 miles, going back home is about 3.My problem is, the one time they were not able to find a problem, they drove a car for 140 miles without any problems but 11 miles later it happens after the dealer had possession for it for 8 days. I know I dont qualify for the lemon law, but Im trying to think What the ** can I do, the law is not really on my side because Subaru will not buy the car back from me no matter how many repeated problems it has. If anyone has or knows anyone that has a problem like this, please re-post on this forum. Im wondering if this is just me or if there are other people dealing with the same thing. If so, I am looking to combine forces. Because I have no faith in this car and that it cant keep me safe at anytime or anyplace on the road.

My 2005 Outback with less than 85,000 miles on it has had both CV joints replaced (my expense). Also, the rear axle bushings were replaced (Subaru paid). Last week, I had to have the rubber bushings in the control arms replaced along with the stabilizer links and wheel realignment was performed due to the work on the control arms. The parts were about $80 while the remainder was labor charges. The total I paid with a 15% veterans discount was $694.60. The total labor was $657.78. The car was in the shop for 3 1/2 hours or a cost of about $187 per hour. When I called North Brunswick, NJ Subaru about what I considered an exorbitant labor cost, I was told that it didnt matter how long the work actually took, but that they worked for some book that tells how much time each job should take. We are all being ripped off because this is, as the service manager told me, an industry-wide policy.

We service this car properly. Ive never had problems with Subarus and have been a loyal customer since 1994. So at 110,000 miles the six cylinder engine starts overheating erratically. A tow to Subaru dealer to replace the thermostat and were on our way. Two to three weeks later it happens again. We are provided a new thermostat under warranty installed at a different dealer (because we were on a long trip and were forced to tow the vehicle). Each time the claim was the thermostat was sticking. It happens again within a few weeks after we return home with yet another thermostat. $6,000 later we get resurfaced heads and a valve job, complete with all the marked-up engine components, supplies, disposal fees, and so on. Did we get a refund or credit on the supposed faulty thermostats? No. The servicing dealer proclaims there was an internal engine leak due to bad head gaskets. I asked to see them, but they were never given to me. Ive never heard of an engine failure of that gravity in a Subaru (unless of course the vehicle was abused). My wife babies this car and uses it for errands. I have a 1994 SVX with 140,000 miles, and had a 2002 Outback and neither had engine issues, ever. My confidence in the Subaru product is gradually waning.

I dont think I will purchased car Subaru again after I had a bad experience with Subaru located in Troy, MI. They had an advertisement said that if you had a test drive at their location, you earned $50 gift card, no purchased necessary. So I and my husband decided to go to have a try with this brand name at their location instead the dealership on Hall Rd. We went there, did a test drive, even purchased their car. After 1 hour, I asked them about the $50 gift card. They said they would mail it to my house. It has been 2 months now after I made the purchase, I received nothing. I called the salesman, emailed him, left voicemail, nothing, no response. I called his manager and left a voicemail, no response either. I think we did purchase the car, they dont care about what they promised and their customer anymore. I should never trust them. Worst service ever. Never come back.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

I own a 2005 Subaru Forester. It has a factory installed lift bar on the back hatch. This bar has been replaced 3 times, due to a rust issue (from the rear washer fluid spraying on top of it). My local Subaru dealer said that it is a Subaru flaw, and not only are they no longer able to get replacements from Subaru, but will not cover the cost under my bumper-to-bumper warranty.

I do not normally write reviews on vehicles as I understand that with any car..business..dealerships..you are going to have bad experiences and things are going to happen to vehicles. I am by no means a Subaru loyalist or fan. When I purchased my first one I admit I fell for the hype. Being a mountain biker/cyclocross/road biker dude and outdoor kind of a cat, I fell for the whole Subaru/nature blah blah blah...but having been in a Subaru for almost 4 years I started noticing some things about the Outback but thought it was just me. After reading some of the stories here, apparently my imagination was not as wild as I thought it to be so I write this in the event anyone out there in the cyber world falls upon these reviews while researching cars.My first 2012 Outback was the premium with cloth seats. The seats really are bad in these cars..not very comfortable and after some use, they began to settle in per say in a manner that seems to make them feel a little harder/thinner than they were new. Say around 7500 miles for me on that vehicle, the road handling was ok, not great, nothing to inspire one but then again it is an Outback. Do not lean too hard on these cars as they feel flimsy like they are made of cheap sheet metal. The interior plastics really do feel cheap and look cheap. The kicker- driving down the road one day and at 15,000 miles, the check engine light comes on - vehicle shuts down. I pull off the road and get out to check the issue as I smell coolant..radiator fluid is all over the ground. Call road side assistance...they arrive and transport the vehicle to the nearest Subaru dealer in the area. Three hours of sitting in the hot Texas sun, I get to the dealer and await their verdict.I am advised that a rock must have hit my radiator and put a hole in it and dumped the fluid...ok, I am thinking possible. Never had that happen but trying to be fair, I ask them where the hole is. The service manager advises me the hole is about the size of a bb and is on the back side of the radiator about 8 inches up. Now I am getting a little skeptical..a rock about the size of a bb hit the back of my radiator and punched a hole in it. “I want to see the hole” I tell him. So we walk over to the service area and they raise the car on the lift and show me a hole on the backside of the radiator. The hole is a perfect circle, about the size of a BB. So the service manager then tells me that he surmises a rock flew up from the road, hit the frame, ricocheted backwards and hit the radiator - a freak deal as he calls it. To replace radiator he advises me around 800 dollars including labor - no coverage as it was not a manufacture’s defect. So even though this seems really weird to me I tell myself, well, I guess anything is possible and I really have no way to argue or prove otherwise.While I was there I was looking at the limited model and had kind of thought I should have got one of those instead. So I ended up trading the premium in for a 2013 Limited - seemed nicer with the leather and upgraded radio and moon roof, etc. So things I noticed and apparently I am not alone. Interior still looks cheap with a really over all plastic toy feel. I have never achieved any MPG better than 25mpg on either Subaru. The exterior metal feels flimsy and will give with very little pressure applied. I too experienced the object in one tire (staple) and would need 4 new tires at 23000 miles because of wear pattern on tires and AWD system requiring close tolerances to ensure damage not done to the AWD system.At around 29000 miles on the 13, I started noticing when I backed out the driveway and out the vehicle in drive from reverse, I would get a hesitation of a few seconds before the car engaged and moved forward. The paint is cheap and if you sneeze on it right, a flake of paint may fly off (exaggeration) but it really is bad. The leather seats in the 2013 did the same thing as in the 2012. They seemed to compress and get harder over time like they lost their shape. The molding around the seat came loose after about 1000 miles and Subaru never did fix it even after pointing it out on each service of the vehicle. The carpet and floor mats wore out to the point they looked like they belonged in a car with 100,000 miles instead of 30,000. They over all feel of driving the car was well like just driving a car..nothing great or inspiring.So in order to be fair, I never experienced any problems with the radio, blue tooth, or plug-ins for phones, etc. - everything synced up and worked each time. Home link always worked. The vehicle had ample storage space for my bike gear and kept it in a secure place while I was riding. My bike rack fit on the car with the added 2 inch hitch receiver I had installed at U-Haul. The power mirrors always worked and defrosters as well as heated seats. The extra storage in the rear under the floor mat was nice. I never really took to the looks of the Outback. I never experienced the oil issues as others at all. One reason may be I ditched the 2013 with 30,000 miles on it because my gut was telling me when I noticed the stalling issues that something was not right. Even with an extended warranty on the vehicle from my previous dealings with Subaru dealerships, I knew any problem would be a head-ache.I really wanted to like this car and when I bought it like I said I fell for the hype. For the price I paid for a Outback limited, honestly it was a real let down. The Subaru seems to show its age a little pre-mature. Even though the Limited is loaded, the 2013 still felt a little dated compared to other vehicles in the same class and though the MPG was acceptable compared to the Jeep Wrangler I gave up to get in the Subaru brand, it never came close to the promised projected estimates of their commercials and advertised MPG ratings. And for the most part I drove the car like a dude driving a station wagon, cruising around at posted speeds, easing in and out of stops and traffics. The dealership I bought the last one from pretty much blows. They could care less about customer service..never rude to me, never really wanted to help either on any issues. The first one was ok, just too busy with too few employees and you know how that played out. I know there are the Subaru loyalist and I get that. I still am a Jeep Wrangler fan even with all of its reported problems but I love the Wrangler so that makes it a little easier to handle and the last Jeep Wrangler I had, I drove for 5 years and the only issue I had was a dead battery and the black plastic fading which was an easy fix. After all, it sat outside in the parking lot in the Texas Sun...cannot hold that against it too much.So any potential Subaru buyers out there - do your homework and look for unbiased information on the vehicle you are researching like a site that is not dedicated to the brand. I am not going to say I hate the brand...hate is a harsh word and no one twisted my arm to try the brand. I did and because of my experience I am now an educated consumer of the Subaru brand which I will never purchase again.

Issue with headlight freezing, building up while driving when it is snowing. Not suitable for long driving or out of state especially when it is snowing (I mean not even continuous snowing). Very dangerous so do not ever do that. Gas tank keeps freezing, again when it snows, just a little cold temp outside and it always happens every time. Very inconvenient and unreliable as you have to fix that before you can put gas. Snows build up underneath. This snow should clear up or melted away already as the cars been driven 40 miles 2 way already. I have 2 2004 cars and one is a 2005 Subaru STI and never experienced any of this issue with the WRX LTD.Contacted dealer when it happened a month after driving it in October and was just advised to just pour water or use credit card to take out the ice build up around the gas cap and put w40 or wipe with it on both headlights when driving in snow or when you know it will be snowing later... The headlight I can figure that out because it is all LED and it was flushed inside and not mounted so this should be recalled and fixed. It just like the stoplight here in Illinois that they have so much issues when they all get replaced with LED. Not enough heat to melt the freezing snow (snow and wind), it caused accident because drivers could not just see it.I wrote Subaru like 5 times already about this. All they said is check with the Dealer??? They are both incompetent dealing with the customers once you purchased the car but they will answer all your questions when you are still buying it... Just buy something else. For reliability I have a 2004 Subaru STI and a 2004 Toyota Sienna LXE LTD AWD that are still on the road. Probably cars built in the past last long than newer ones. Ill trade this overpriced car and will just start leasing...

Subaru is nice, safe, comfortable. I feel safe in it and I love the small perks like the backing up camera. The sunroof is nice to have, but I dont use it much. The rear seat heating seats was a plus, as well as the side view mirror defrost. The 4 wheel drive is something I really wanted too. However, even though the trunk space is bigger than my old Pontiac Vibe, its still not big enough to fit my dog and stuff we need to carry on a family vacation.

We purchased a new Subaru Outback in January, 2015. Since we have two other vehicles with excellent GPS systems, we were anxious to order the GPS package. From day one, the GPS system was difficult to use and had serious problems using voice recognition. We have taken it into the dealership numerous times and the problem was not rectified. Today, the auto was returned to us after being in the dealership for a week. The service manager admitted that the system is flawed. He actually took the car home a couple of times and experienced the problems. The service manager contacted the factory representatives and they admitted the problems with the system could not be repaired. We are stuck with a new car with a sub-standard GPS system.

I bought my 2013 pre-owned Crosstrek November of last year and I have been in and out of the service department ever since. They ran 3 oil consumption tests to finally figure out that a wire wasnt on. Each visit takes several hours. I went with Subaru because I thought they were above selling faulty cars. Ive tried to get a new Subaru and count my loss but when I took it back into the dealership they gave me a low-ball offer for my trade in. I went into a Chevy dealership and they offered me a way better offer on a my trade in, and that was without me buying a Chevy. Everything about owning and buying my car has been a nightmare.

I stupidly believed the marketing and didnt do my research. This is an unsafe vehicle. The head unit says 60 miles left. Drops to 40. Then runs out of gas. Never let this car get to a quarter tank. Ran out of gas at midnight coming home from work. I had to leave my car in the middle of road. And bonus! Had to deal with a creepy dude harassing me! Fun. Luckily a nice couple scared him off. Subaru finally recalled this car for this specific issue. They need to replace the head units but wont do that. We had this gas issue fixed before the recall. Be aware. It took two weeks and was messed up. Xmode stopped working which we didnt find out until we needed it on a gravel road in the mountains. Also the software didnt match the features of the car. It is a messed up situation and I feel like an idiot buying this expensive car. I will never buy another and never recommend this car to anyone. The marketing is great. The car is not.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

I owned 2 Subarus, 1 WRX STi 2005 and one FORESTER 2007. Both of them have been really great. The STi I only done maintenance on it thats it! The Forester I did a couple of small repair like front links and ball joints... nothing major. Really good cars, the only really big complaint is on the IMPREZA WAGONS of 2002-2007. THE BACK STRUTS TOWERS RUST COMPLETELY at the point the struts will pop inside. I seen from my own eyes and heard of this everywhere.

I own a Subaru XV sport. Bought in 2016. Performance is good. Bad experience and disappointed. Recently found that the air cond Cooler Coil leak and the music player shorted. Spend large amount of money to replace both at the same time. Never in my life I have such an experience after owning about 10 cars throughout my 20 years. What a let down. I check with the sales guy and found out that I am not the 1st. Means there are flaws. Both is out of warranty. Also.. I Cannot imagine that major problem could have occurred in a Japanese car with a short period of time. Even Proton which is famous of problems does not have such major problem. Sincerely hope that the management to seriously look into such problem. What a let down.

I purchased my new 2013 Subaru Forester in July of that year after having a 2003 Subaru forester for ten years hoping that l would get as good as run out of 2013 as l did out of the 2003. But in the three years that l have had this car (2013), l have a short motor put in at 100,000 kms which had to pull the motor apart twice as the dealership put the old shim valves back in it so they had to put it apart to put new shim valves back in. The front lower control arms bushes have been replaced twice both front CV Joints on both sides have been replace. Bluetooth unit has been replaced 3 times and still giving me problems. The HILLHOLD/ABS/ADC warning lights had been coming on repeatedly which l was told it was a faulty brake light switch. The sensor for the horn has also been replaced and all wheel nuts and hub bolts have all been replaced twice. So this experience has put a bitter in my mouth to back to buy another Subaru.

Sabotage. That’s what Subaru and all the other auto makers have done to create the interference engine failure. And who pays? Mostly 2nd and 3rd owners. Poor people pay. It is pure SABOTAGE. We bought our first 2002 Subaru. A nightmare. Timing belt went out within a year at 140kmiles. Total cost.... $2900. Plus cv axels and clutch $600. Now the under carriage frame is rusted to the point of unsafe. Go to H all capitalist pig auto makers who purposed failure at our expense.

Have documentation of excellent maintenance on 2010 Subaru Forester. Subaru does not care that I have to replace engine. Completely out of oil 2651 miles after last oil change. Please post your similar problems with 2010 Subaru Forester. A class action suit might make Subaru tell the truth about their defective vehicles.

Subaru Outback 2011 Transmission Problems - ** My youtube video catches the problem, but the transmission doesnt always engage when Im on the interstate. This has happened to me several times when Im in the mountains. Subaru claims they have to replicate the problem for them to help me. Its very dangerous, sometimes it gets down to 45 mph while going downhill.

68,000 miles on my 2015 Impreza and the transmission is shot. They tell me $ 8,000 to replace. In extreme driving conditions, like Connecticut, you need to change the tranny fluid every 30,000 miles!! Really? I have never done that on any other car. Isnt Subaru the all weather, off road, built to last car? Do your research. The new Subarus are not built well like the previous versions. Stay clear unless you want major headaches. Not only is the bill $8000.00 but its a 3-week wait for the transmission. This is an honest story from a 4 previous Subaru owner. I will not take a chance with a Subaru again!

We are very disappointed with our first Subaru. Weve had it about 3 months and I cant count the times we were coming out from shopping and the rear hatch would not open no matter what we did. No 65 year old should have to load groceries by crawling to the back from the passenger door. The dealer wants you to bring it in to reset it every time but after searching this major issue online I found a way to reset it myself. This needs to be addressed by Subaru, its such a pain as well as some other features that dont always work. Im about ready to take it back, thats how frustrated we are with it. First time buying anything but Ford or Chevy products the past 45 years, that wont happen again.

I bought my 2017 Outback in May of 17 and for two weeks worked good. Almost no problems. Then all of the sudden EyeSight started malfunctioning and then the anti collision auto braking started up when no other vehicles were even around or in sight. The blind spot detection started going off and lighting up both mirrors. Again no vehicles around within at least a mile on a two lane road, at the same time it would suddenly brake with no alarm or any sort of notification. Then eyesight would turn off and not allow me to switch to cruise control (not adaptive cruise control).Then almost two weeks to a month after that I started getting noise from center console/front of vehicle area. So I took it to the dealership and they said it was bad tires. So I went and bought a new set, well that didnt fix the problem. Took it back in immediately and they continued to look over it and came back that they transmission, transaxle, and wheel bearings were all bad, so after almost two weeks in the shop I got it back and it worked fine for about a month. Then the infotainment system went bad, then blindspot again, then it started stalling out with AC on coming to a stop, which brings me to now. Now the noise at the beginning is coming back and the blind spot is acting up again and this time only near railroad equipment.I forgot the windshield broke a month after having it, not due to any rocks or anything of that sort. Just randomly popped and cracked all the way across staring from the passenger side. I bought the car with 4 miles on it. Now it has 56k and is always highway driven and never driven hard at all. The fastest the has ever been pushed was 85 mph passing semi trucks. I have started to notice GPS seems to constantly lose connection, but that could be because of the area I live in. There seems to be a lot of GPS problems up here so not that big of a deal.I have been in contact with Subaru of America throughout the whole ordeal and all they say is take it to the shop. Seriously no **. I thought I might try to fix it my self and void the freaking warranty. Subaru fan base seems to be loyal to the company no matter what even if they absolutely are freakin terrible. They have offered no solutions to the problems but besides take it to the dealerships shop and they will have to recreate the problem. Most times they fail to do so because its either not driven far enough to recreate it or its just not looked at that in-depth.Now I am seeing if Subaru will either compensate for time out of my work and having the car constantly in the shop and them selling a lemon, or just filling for lemon law. I am currently looking for options. I will never buy another Subaru ever again. I am done with being treated like an idiot from S.O.A. and being told to just take it to the shop. Its already in the shop once a month for oil changes which are outrageously expensive and tire rotation.When people tell you they are reliable dont believe them. Also when you drop almost $37k on vehicle you expect it to work, and on top of that I drive for my job and if I dont have a reliable and safe vehicle for work I wont have work for long. Anyway be very careful buying a Subaru and I advise if you do stay away from eyesight systems. Pretty much the only thing decent about the car is the looks somewhat. The only reason I bought the damn thing is because I trusted what people said about them being reliable and the amount of interior room and interior cargo space it had, but never again.

Im highly disappointed to say the least. Ive been driving Subarus for the better part of 9 years now and this is my 3rd one but also my last one. Never again will I buy another unreliable, highly overpriced car like this. Seven months ago, I had to overhaul my Stis motor. The parts were purchased from Subaru as I was under the impression that this would be the best thing to do. I couldnt have been more wrong. The oil pump has now failed causing me to go through the whole exercise again at my own expense, because according to Subaru their oil pump has a warranty of only 14 days?????I will repair my car and the first thing I do thereafter is sell it as I do not want to deal with any manufacturer who conducts business in this manner. Its time for me to trade up. I am no longer willing to pay the ridiculous prices that you ask for spare parts which are not even guaranteed. Goodbye Subaru!!!! You will never see me or anyone that I know ever again!!!!!!

When I brought my car in for service on Friday May 15th 2015 the problems were hesitation to start and ticking sounds in the engine. ** your service manager advised me to leave my car overnight for repair. When my husband arrived on Saturday morning 05/16 to pick up the car after receiving a call telling us the repairs were done he paid the service fees $695.52. Because DEVOE of Naples Florida dealership is advertised as an authorized Subaru service center, we trusted that our car was service properly. After paying for and picking up the car from your service center, while driving home the car suddenly stalled and stopped in the middle of traffic requiring to be jumped and towed home. The following day Sunday the car continue hesitating to start. Again the car needed to be jumped and taken into a repair center for analysis. Mechanical analysis showed that the battery was worn unable to hold its charge supply energy to the engine. Being in your service center overnight was more than ample time for your technician diagnose and replace my battery. After becoming stranded being jumped and towed to replace a worn battery totaling charges $140.00. Your excessive service charges were unnecessary when all my car needed from the beginning was a replaced battery.I am requesting a refund due to excessive maintenance charges and inadequate services totaling $405.39. I am totally disappointed in your service center: will never buy another car from your DEVOE dealership or use your service center again. Your service center over charged me, didnt repair my car, and put me and my family at risk of being killed in a car accident.

I purchased a brand new Subaru Ascent from Toyota/Subaru of Corvallis about two months ago. I also purchased the extended “bumper to bumper” warranty for the car that is good for 7 years/100,000 miles. The Sunday before last (August 11th), the middle seat (the Ascent has 3 rows) quit sliding forward and backward on the track that it was on. I made an appointment on Friday, August 16th for the dealer (Subaru of Corvallis) to take look at the seat. They confirmed that the seat was not functioning correctly and informed me that they would need to schedule another appointment to fix it (they needed an entire day to do it). So I scheduled an appointment on Monday, August 19th, for them to fix the seat. They called me around 11:30 on Monday, August 19th, and told me that there was a rock stuck in the track of the seat, and that they had tried everything to get the rock out of the track but had failed. They then informed me that my “bumper to bumper” warranty would to cover replacing the track, and that it would cost me around $1300 to get an entirely new seat assembly (apparently the track cannot be replaced separately, and that the entire seat assembly must be replaced). The car has approximately 2,000 miles on it! They also told me that they could not put the seat back into the car the way it was because it was a liability for them, and that they needed to fix it before I could get the car back.Needless to say, I was angry that the “bumper to bumper” warranty wouldn’t cover the issue, and that I would be without a car until they could order the part for the track and get it replaced (they said that they would need to order the part from the east coast somewhere). I called Subaru customer service, and they stated that the issue was not a design flaw, and that they would not cover the repairs. They said that a rock getting into the car was a foreign object and there was no design flaw of the track for the seat. Apparently, I can never allow another rock to get into the car again! I then called my insurance company (State Farm) and filed a comprehensive claim. They are still debating whether or not they can cover it. My questions are these: For a company that is known for their rugged image and adventurous spirit, is Subaru going to stand up an admit that a little rock can completely ruin their seats? Apparently that is the case here! How is this not a design flaw???

We finally decided on a new car after buying used for well over 20 years. Finally narrowed it down to a Subaru based on customer satisfaction. Well let me tell you this customer is FAR from satisfied. Started at 14000 miles, when the dealer tells us the tires are down to the warning tread and need to be replaced. REALLY? Mind you all services had been performed at the dealer. So the dealer went to bat for me and got Subaru to replace all 4 tires no charge. Ok cool. So here we are 15000 miles later and guess what? Yep the tires are shot again, this time they check alignment and frame etc. nothing wrong. This time I have to call Subaru customer care. They balk, I argue, they finally agree to replace 3 of the 4 tires. I have to pay for the 4th one. So in 1 year and 30000 miles this Outback is on its 3rd set of tires!!They still cannot tell me why the tires are wearing out every 15000 miles. Tried to blame driving habits. Sorry, but if it was that then my other vehicles would be chewing up tires too! (They are not.) I cannot afford $800+ worth of tires every 6 months!! As soon as I can I will be trading in this hunk of junk for a Ford or Toyota. Never buying a Subaru again!

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

Needed CVT transmission at 125,000 miles - Subaru headquarters offered $1000.00 as loyalty towards the purchase of brand new Subaru! Was quoted $7500.00 at dealership for new CVT transmission on a 5 year old car! Had a used CVT transmission installed and broke down after 2 weeks driving on highway at 65 mph and car bucked and lost speed - very scary but luckily no one was behind me so I could get off the highway. Now at the transmission mechanic getting diagnosed but now I am afraid to drive it due to the sudden loss of power. This is a major safety issue.

The car is terrible -- poor construction, poor interior. Defect in the steering wheel, door panel. There was a scratch on the bumper that I showed the Service Dept. They said I did it when it was washed. It is not a scratch. It is a defect in the paint. They would not deal with my complaints. I called Subaru and trying to get them to be available is very difficult. I will never buy another Subaru again. These people who love their Subarus are blind or naive. If you damage one tire you need to buy 4 tires because of the symmetrical AWD. High maintenance.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

I have to carry oil with me at all times due to high oil usage. There is no oil light indicator to tell you your oil is low. After smelling a hot engine smell after driving home from work (14miles), I checked my oil and no oil appeared on the dip stick and there was less than 2000 miles since my last oil change. I took it to the dealer and they didnt even care and said, oh no damage was done. They didnt even take in the garage to look it over! I brought it to their attention again that I have to keep adding oil two and three times in between oil changes and I was told that was normal.

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

Love the 2015 Crosstrek! Eyesight is great when it works. Had the car in for the recall and three additional times, in two different states. Last time, took 1-1/2 days, had a great, brand new loaner (Courtesy Subaru in Rapid City) turned out to be a right rear brake assembly. Have another appointment tomorrow, on again, off again Eyesight. This morning, car started right up, no Eyesight and stuck in park, neutral or brakes locked up. Dont know, might have to be towed in. Glad it was in the garage at home.

1999 Legacy - This is my third Subaru and I take excellent care of it. The drivers side window release is broken. I have been told by your Olathe, KS service department that it will cost close to $300.00 to repair it and I am extremely dissatisfied with that outrageous charge.

2013 WRX with less than 40000 miles on it is about to receive its 2nd engine replacement. Always kept stock and always maintained to spec. I use to shrug off WRX stories about blown engines, assuming that the drivers were somehow neglecting or abusing the cars. Ive been proven wrong. Oil bypass and burning, spun ring lands, leaks coming from everywhere... it is all real. Heed this warning... Subaru under engineers their boxer drivetrains and you have a 2/3 chance of owning a nightmare car. The perception of a reliable Subaru is just clever marketing and die hard fans trying to boost their own egos. Id never buy another one.

I bought this low- mileage 2019 Forester used and admittedly have only 4 months experience with it. Most things seem fine except for one BIG issue: from time to time there is no response when I press the accelerator. After 2-3 seconds it picks up again, but by then I could have been rear-ended! This is the same issue described by Margaret of Harrisburg and is not new. I found other websites dating back to 2015 with dozens of complaints about this same problem. This is a clear safety issue and should be the subject of a recall. I bought a Subaru because it used to be highly rated but, as I research this problem, I now find more and more complaints about this and other issues.Other things I don’t like include the auto-shutdown at stops. I had to turn it off because it caused a hesitation and was annoying. And the drivers manual is a mess — 550 pages with supplements and I can’t find how to, for example, dim the dash lights. It seems there’s never one spot that fully describes a function. Pages referring to other pages, referring to other pages that eventually come full circle. And the index is almost useless. Think “dashboard light dimmer” is there? Nope. This is only one function for which I find Google much more helpful.

Love my 2012 Outback. So, I bought a 2013. Big mistake! Different engine, same number of cylinders. The salesperson was more than happy to boast the gas mileage and make sure I would follow the maintenance schedule. No mention that I would have to add up to 1 quart of expensive synthetic oil every 1200 miles! It IS in the owners manual. My oil lamp has come on every 1000 miles since purchase. I was accusing my lube shop of under-filling until I read the page in the manual. If I knew, I would not have purchased this one. Oil change interval is now 7500 miles. Engine holds 4.1 quarts. So, by the manual, I may need 4.88 quarts before the next change. They consider this normal? They started an oil consumption test. They overfilled the engine! That means extra pressure on the seals. Not to mention padding the test! I was to come back in 1200 miles for them to gauge the oil consumption. Consume oil?!? Burning oil is not good for the combustion chamber is it? They even know why and have published a fix. Need recall.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

I purchased a 2009 Forester XT in April of 2008. Three days after purchase, Subaru announced a stop sale order on turbo Foresters made after Jan 1, 2008 (mine was mfg Jan 26th 2008). They issued the stop sale order because of manufacturing defects in the engine that led to knocking and then catastrophic engine failure. My car had knocking at 1030 miles and now at 92K the engine has had the catastrophic engine failure. Subaru refuses to answer the question if my car was affected by the stop sell order and takes no responsibility for repairing my car.

Read several comments about mice and rats chewing out electrical parts and hoses in the engine bay. Its true, all of it, had a huge problem with rats under the hood in the winter for years and constantly popping the hood for several hours to let the engine cool down after use. Then placing fabric softener sheets all over the engine until the morning. It kind of worked but then I found a spray repellent online that is specific for engine bays and rodent control. Spray on all over the compartment every 6 months and it works like a charm. No more droppings or chewed wires. This is a fairly wide known problem to mechanics. As for oil consumption, I have not seen a problem. The car only has 66,000 miles on it and virtually trouble free, love the car!!! Know head gasket may be a problem for the future.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

My first car was a 2005 Subaru STi. I drove it throughout college, about 100 miles a day, from work, school and back home again. It never let me down, and I drove the crap out of it. I sold it right before I got married and got a brand new 2013 Crosstrek for the wife (future) and a used 2010 Outback for myself. In just about one year I began noticing how low the oil level was when changing the oil on the Crosstrek. I change my oil every 3500 miles with full synthetic oil and a OEM filter. It was never low enough to set off the oil light, but I would have to add about 1.5 quarts between oil changes, which is not normal for any low performance naturally aspirated car. I brought it to the dealer and they said oil consumption at that level was normal. So I accepted the fact that I would just add 1.5 quarts between my 3500k mile oil change interval. At 30K miles on the Crosstrek, the blower motor started acting up, there was a hard start issue (probably crank sensor) and passenger rear wheel bearing was noisy. The dealer did not want to replace any of the parts under warranty. They did not even want to diagnose it. At that point I did not want this car anymore. Who knows what else might go wrong another 30k miles later. So I traded the Crosstrek in for a 2017 Forester Touring. Now the CVT on the Forester is acting up at highway speeds. I am waiting to see what the dealer has to say about this issue. Whether they are going to dismiss it and say its normal, or actually look into the service bulletins issued to see if something is applicable. This is quality and service I did not expect from what-used-to-be my favorite car manufacturer. So in short, the three (3) stars is for my old 2005 STi and my 2010 Outback. Everything Subaru produced after that is and was Junk. I will never purchase another Subaru again. Back to Honda/Toyota.

We have a 2009 Suburu Forester with 8,790 miles on it. We drive relatively little compared to many families, and have taken excellent care of the car, meeting all of the required inspections. Last Sunday (Oct. 31st) ,as I backed out of a shopping mall parking place and started down the aisle toward the exit, the car gave a sudden sharp, powerful acceleration, as if the accelerator was pushed down hard. It lasted only a couple of seconds, and did not cause a problem. It did not reoccur the next day. However, on Tuesday (Nov. 1st), it happened again, this time causing a small accident. My wife pulled out of a parking lot on to a small side street, immediately making a left turn toward the main thoroughfare. The car gave the same sudden, sharp acceleration as she was making the turn and, as a consequence, the right front tire slammed into the curb on the far side of the side street, before she could brake, slashing the front tire. Although only one tire was involved, we had to buy 4 new tires (at a cost of $616).We are making two requests: 1. Reimbursement of the cost of the new tires 2. Investigation of this potentially dangerous condition to be sure that it doesnt happen to others.

I bought a 2015 WRX and Ive driven it less than 10,000 miles and I already burned the clutch 5 times. This is ridiculous since Im 43 and I drive stick. Subaru only replaced the first repair. What is ridiculous is that I just got my car out of the shop today and it burned again in less than 9 miles. I dont know what to do at this point, I cannot afford this car anymore. Any suggestions?

Subaru 2014 Legacy (manual) 9000 miles, under warranty. Last week of June 2015, suddenly first thing in the morning, the car reeked of gasoline (or other hydrocarbon). I went to the nearest garage (with all the windows open, it was that bad) whose owner said Subarus are notorious for gas leaks but he could not deal with that kind of problem.It was then towed to Subaru dealer whose head mechanics diagnosis was... mice (!) had chewed the gas lines. He said that this was not covered by the warranty- $600-$800 repair. Interestingly, we overheard him on the phone with another Subaru owner concerning a gas leak caused by mice! No loaner available to us, but he could supply a rental car. When I took exception to that, he said no charge for the rental.This could be a weird coincidence, or weird mice. But this diagnosis (as opposed to loose connection or clamps, or whatever) works very well for the dealership. They get $600 from me (and the other guy) instead of having to cover the repair cost themselves. Somehow this seems fishy: plastic- gas-loving mice lying in wait in my shell driveway?I see online a lot of current dissatisfaction with Subaru design and service and a company that does not admit to defects in their products or have trained their service departments. Loved my previous Subaru Legacy, also a manual. But this car seems to have been designed by a bunch of geeky kids fooling around in a basement somewhere. Weird coincidence, weird mice, or dealer ploy?

We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

For a long time, I wanted a Subaru Legacy car, being fascinated primarily with the reliability of the Japanese cars and also with this brand (studying the history of the brand, the beginnings, the technology, ...) and now I managed to buy one In second hand (because I could not afford a new one, though, with that money, I could have bought another car brand almost nine). I took it from a known, serious person, knowing the history of the car. Its a Legacy, a 2008, 2.0-liter, 150cp diesel boxer that has 220,000 km. Series: ** / 2008. Nr. Identification: **. Engine: Tip EE 20; Series **. I was glad that the person she bought her took care of her, he invested heavily in her (at that moment thinking he was unlucky), but it seems that bad luck continues to me and not only, But to all who have this Subaru model; After I was interested in the Romanian specialty forums, I found out that all the owners of this model are talking about a serious problem with this type of engine and even if it had a proper use and proper maintenance, none have ever reached More than 200,000 km without total engine failure. The mechanics say there is a fault in vibrochen, which breaks and it in turn destroys the entire engine block, and the whole engine becomes unusable. This is what happened with more than 90% of these market engines in Romania. I, even though I have not bought it for too long, have rectified the turbine, replaced an injector and it seems that I will have to replace the other injectors, including the turbine again (repair kits are not in Romania, as well The other parts, special mechanics, are no longer there, there is only one representative in the capital city of Bucharest and which does not represent the interests of the clients, let alone the authorities) and yet the engine is not heard at all and I am Afraid to go a long distance with her (I do not have the courage to leave the city), for fear of happening to me the same way, to break the vibrochen and to stay who knows where in the field... discouraging! What is the value of the description on the official website? This engine is not just a new evolution of diesel models - its a revolution! Its the first time that a diesel engine with horizontal roller mounted is installed on a SUBARU BOXER DIESEL... the revolution lies in the fact that it does not last (while other manufacturers guarantee these km) more than 200,000 km. The answer I received from the representative was that I did not document myself before, I did not know what I was up to! The guarantee is 200,000 km, which she does not guarantee “and we All the owners had to change their engines or give them old beasts, losing money!” I would have liked to have sent a letter of appreciation to represent Romania or to Europe or directly to Japan (where it is impossible) and to express my gratitude for having this brand and the joy to lead it but I have spent More time in repair centers than to use it, but it seems that things will not stop here, as it is already compromised. I would have liked this mail to be sent directly to Subaru Corporation, the Customer Consumer Division, or in the worst case to the Romanian authorities, not to you, but no email address is available for you. Japan and send to the Romanian representatives, proved to be equal to ZERO. If you can help me with a Subaru Corporation mailing address, Customer Consumer Division, to find a compromise solution.

Nearly killed four weeks ago visiting grandchild in Tamworth. 2010 WRX Impreza overheated and steering went outside Ebor NSW. Towed to Armidale. Now sits needing new engine as did not have new front drive belt at 48 months. Subaru mechanic thought was 125,000ks. Only done 100,000!!! Bought from Geoff King Subaru, serviced at Geoff King, believed their experience, who is to blame, not us. Have eight yr old WRX, immaculate, no engine, is cooked and nobody is taking blame!!!

We bought a brand new 2012 Subaru Forester. We took a trip from Georgia to upstate NY. The car was burning oil. For the next couple of years, we kept telling the service dept. that our car was burning oil. They kept assuring us it was not a problem. After checking the internet, we found out it was a real problem. We demanded that something needed to be done. They did a oil consumption test. Saturday they agreed that it was excessive and we would be getting a new engine. Why does it take the service departments so long to take action? Now my concern now is what happens to the resale value of my car?

My car is a 2008, I bought it in November 2007. I have never had a problem with this vehicle and it has never left me on the side of the road. When I buy a new car, it will definitely be a Subaru.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

I have a 2010 Subaru Legacy 2.5i Premium with 82,156 miles, the car was in perfect condition, always checked by experts, all maintenance on time, nothing aftermarket. I was driving yesterday and I pull over to make a phone call when I started noticing that smoke was coming out of the hood, and from the under dash, when I tried to get out of the car the doors locked up and was impossible to open, by then the flames were very high, I burned my legs and arms. I manage to break the windows with a metal piece I had in the back seat and escape from the vehicle me and my occupant. When fire department arrived they extinguished the fire and was able to take pictures and video of the incident, according them it might have been caused by a electrical issue. Im glad to be alive but Im still in shock because I Subaru is a very good car.

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

My daughter purchased a Subaru Impreza used 1995, has over 200 thousands miles on it. Only problem we have had is the cv joints and mass air flow sensor. All of sudden it starts skipping and the idle is very rough. No clue. Any help appreciated.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

Sorry to say this is turning out to be the worst car buying experience that either of us has ever encountered in over four decades of driving. First off the sales person lied to us about the accessories options available for our vehicle, and the finance guy was condescending. So I went to the parts department and began ordering the accessories that I was told were not available. The L E D side view mirrors were installed by the supervisor of the service department. He admitted damaging the inner workings of the mirrors and ordered replacements. Another trip back to the dealership and the problem was even worse. He tried to convince me that it was normal to see through only half of the mirrors as they could not be adjusted properly to be able to see the lanes to either side of me. He eventually got frustrated with my insisting that they be fixed to the way they originally worked, and told me to go home to my wife. I called the corporate office and it has been over two weeks with no resolution in sight. A week ago I try to remote start before I left to work. The STARLINK system would not connect. When I went out to the car to start it. The dashboard and ignition lights were blinking and it would not start. I had it towed to the dealership, they gave us a small dirty loaner car and yesterday, a week later, they called to say it was fixed and ready to be picked up. We made the trip there to find that it was not true, the vehicle was not ready as the STARLINK was still not working. Were back in the loaner vehicle, its the next day and we have not received another call about the status of our car. This car is two months old and its their top of the line SUV. Do I have a lemon? More to come.

I like the Subaru Legacy because it has a lot of power. The color is look like an elegant color. All I need is in there and all in the navigation especially the most important. But I dont like it looks so old.

This is the best car Ive ever owned. Although its an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the Limited model, so it has some great features like Subarus Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. Its a must have for long distance driving. I love the fact its all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.Im super happy with my gas mileage, too. Average driving around town is usually upper 20s. On the highway, its always in the mid to upper 30s. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. Ive compared the computer read-out to the old-fashioned way to determining mpgs and its usually off by about 3. That means I got over 40 mpg with the Crosstrek!The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, Ive never had an issue. Its smooth and even feels like a regular automatic. The other typical complaint is that the engine doesnt have enough power. Is it the fastest car Ive ever driven? No. Does it have incredible pickup? No. But it gets the job done. Ive never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

My wife and I purchased a new 2017 Subaru Forester and unfortunately, another driver hit the car and tore off the front bumper. This happened on October 7 and now the bumper part wont be available from Subaru until November 6 or possibly later. Originally, Subaru said the bumper would be available on October 20. As we were planning on using the car for an extended trip, this has completely disrupted our plans and Subaru wont do anything about it.

Extremely disappointed. I purchased a 2010 Subaru Forester from Bloomington in October of 2020 for nearly $9,000. 9 months later it broke down on the road and requires an engine replacement. I spoke with the manager and was told Sometimes used cars break down. Theres nothing we can do. I emailed Subaru directly and received no reply. There are no laws to protect consumers from faulty used vehicles, but good customer service, I think, dictates a $9k vehicle should last more than 9 months. I will not be going back to Bloomington Subaru nor will I ever purchase a Subaru of any kind.

After Subaru replaced the left caliper bracket with no results they set up new appointments with the factory field agent. Took a couple weeks but they re-looked at my rumble and confirmed it was still there. Using sound sensing device and several test drives they decided to replace the sway bar end links. The only thing they heard after that were the brake pads. This fixed my problem near the end of Jul 2015. But it is now Nov 2015 and the problem is back. Apparently, the brake disk pads float in the brackets with clips (according to Subaru service guys) and you will always hear some rumble. Well if that were true I would hear it on both sides, not just the left. So, back to Subaru service again. They had indicated to me a few months ago that because of the documentation to date, they would still honor further repairs with warranty even though my vehicle is now out of warranty. The issue is not resolved, but apparently this is the only way to update my review on this site.

After 21,000 miles my vehicle has had to have the engine replaced along with other major parts. Initially, when I received my vehicle back, it had to be returned the same day. Its because the mechanics at Garcia Subaru of El Paso failed to lock the major coolant hose. It caused my car with a new engine to run hot and coolant to spill all over the new engine. When I received my vehicle back the 2nd time, the turbo was not working and the performance of my car was less than it was, prior to this major repair.

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.