Ours is the second Audi convertible weve had, and the engineering is top notch. And service has been excellent also, so I can see it could be bewildering for some people like me to come across these horror stories. However, Ive always been concerned about the what if something breaks? aspect. Especially with a cloth roof! Well, I hated to let the last Audi convertible go (it was a gorgeous amulet red). But I was afraid of the cost of repair, if something did go wrong, so Im somewhat consoled by these stories (sorry, folks).Anyhow, we had the first convertible, an A4, for 6 years and there were no problems after they fixed a squeaky speaker soon after we took ownership. Otherwise, I remember the only issue was one side of the glove box, where the plastic hinge ripped a little, so it was hard to close properly. As for the A5 weve had now almost 4 years, the battery failed and they replaced it under the warranty (phew, beat the expiration date... that things around $300!). Also, the transmission seemed to jerk through gears, and they did spend 3 days (!) repairing that under warranty. The only other oddity is a silly thing... the black button that resets the trip meter... its lost or peeled its paint and looks an ugly white. Ill definitely get that fixed soon before its done 50,000 miles!So, to sum up, these cars have been excellent to drive (note that were spoiled after having had a Sebring convertible previously). I am concerned about the transmission not being as smooth as that in a new Honda Ridgeline we bought last year. So I predict well keep the Audi up to two years more but next time, I think well LEASE the next Audi or maybe even a BMW.

I owned a Q5. I bought it for less than 2 years with numerous problems. First, engine consumed too much engine oil; and apparently, it was due to piston ring problems. Its sent to workshop for 3-4 times for engine oil measurement, and finally, I had to leave the car for more than a month and had to quarrel for courtesy car. Car was OK for a few months, and then last month, it has gearbox malfunction. I think its megatronic(?) defect. I was asked to wait for 3 days as part was supposed to come from Singapore, and I ended up waiting for 2 weeks. When they called, they tried to give me an appointment which was 2 weeks later, until I screamed at them!I sent in the car a few days ago, and again, I dont ever expect to have a courtesy car like I used to enjoy from BMW. Whats amazing? Well, car is under warranty, but sorry, no courtesy car. They changed the megatronic plus rendered the 60,000km service. I left the car for 1 week. I just called to report another 2 minor problems, cigarette lighter not working and seat adjuster not working. Their answer was You need to wait longer, because you report additional problems. if you want your car back, then send in another time for these two problems! What can I do? Its not the technicians fault but the companys! They only know how to sell but dont care the service! Typical management! The problem all started with them not caring or hiring more technicians to handle the service and repair. So many cars got problems, but so few technicians are working on them. There are so many Audi users who are facing the same problem, in case you dont know or dont care! Its not worth paying so much for this kind of experience.

Car failed the oil consumption test in April 2016 full rebuild of engine followed. Never ran right since. Have been back 4 times with cylinder 3 misfire code. Dealer changed Coils, injectors. New spark plugs. Now Im told it is carbon build up on the intake valves, and it needs to come apart again to clean the valves. They had it apart 3 times and no mention of carbon. Carbon build up is called contamination so the extended warranty policy I purchased from them (Fidelity) does not cover this. Fuel injector cleaner, like Sea Foam will prevent this if used periodically. This is not mentioned in any Maintenance schedule. Lost all faith in the Audi mechanics I had my local mechanic de-carbon the valves with NO results 78,000 miles on the car and I am at a loss. Lemon laws dont cover it. Next step is NY AG and small claims.

The car is very different from other vehicles and the model options are great. I would buy again. Car fits all my needs. I prefer Audi sedans for my needs but they have other model types. The appearance of the car is very high end. The color choices are great too and they let you choose the colors of the car and let you do any upgrades you think would be better for the car. I also love the fact that I can suit it to my style and that it looks sporty but is also a great family car. Typically you can only hold one other passenger in the sedan models but they all have SUVs which hold more people so its good for families.

Purchased a new vehicle and was convinced by my dealer to finance through Audi in order to get a credit off the purchase price. Asked if there was a payoff penalty and was assured there was none. After the 2 month waiting period required for Audi Financial to establish the account, I contacted them for a payoff quote. This is only good for 10 days. In that period of time, I re-financed through my credit union and had them send a check directly to Audi Financial. Audi claims they never received the first check, so my credit union issued a second check which was received. Unfortunately, Audi Financial did not honor the first pay off amount so due to the interest accrual, I continued to get statements with Balance Due = $0.00.After the 3rd statement of this type, I contacted Audi Financial and they said that they had not put the check from my credit union as a pay off amount. They just put the money towards my payments and my next payment wasnt due until Jan 19, 2023 (the last payment). But my vehicle was still not technically paid off. In the last phone conversation I had with Audi Financial, I was told that they had received the first check but there was a problem with the account number so they didnt apply it to the loan - which would have paid off my loan. Seems like it was very intentional in order to get more interest from the loan/financing. Although there is not a technical charge for paying off the loan at Audi Financial, it seems that they have ways of getting the most interest possible from their customers. I love my Audi vehicle, but I will never use Audi Financial again.

Do not buy cars from Audi Las Vegas. They are liar and receiving customers they make my husband sign on paper that he didnt understand what it means because it doesnt speak English. They told him one thing and then lie and there and the manager is the biggest liar of them all. And when you go to Audi customer service support they cannot help you. They tell you to go back to the agency that Full of liars.

Car looks great and modern in every model. It doesnt look outdated or ugly and I would recommend. The colors dont make it look tacky or cheap. The shiny sleek exterior is reflective upon my money spent. The cost of buying this car is rather high and the look should appear to be classy as well. I thought it was great that this car had a variety of customizations and personalizations that fit my needs and wants. I believe that they met every standard I had set. The car does fit five people but Ive managed to fit six. I think that it does offer more space than what it seems to be. Everybody is comfortable and happy regardless.

I have been attempting to use the Audi US website (as well as Audis global website) for over 3 hours as of 3:55 PM US Eastern Time on 28 April 2019. Audi - whether at their US or audi.com (global) website provides no way to contact Audi - whether by phone, by chat or by email and whether at their global or US websites to deal with this issue. I was trying to start the purchase of an Audi. So as to German competitors to Audi - both the BMW and Mercedes websites work perfectly and responsively. Given this experience, I will not be purchasing an Audi/Volkswagen/Porches for my new care, which I will buy in 2019. What a sad state of affairs for a global company, which has violated pollution control laws in the very recent past in the EU, USA and possibly elsewhere.

After bringing my 2012 Audi S5 with 30,000 miles to Audi NYC several times, and without them being able to resolve my issues - I contacted Audi corporate offices hoping they can assist in resolving my issues with extremely squeaky brakes. I was referred to a supervisor, named Christine ** who also did not help me at all. After explaining several times to Audi corporate employees and this supervisor, my issues were brushed off and I was presented with their proposed resolution which was to lubricate my brake pads, a procedure that had already been performed on my vehicle previously without resolving the issues. This is the most unprofessional customer service I have dealt with and thanks to their horrible customer care and retention department I will be trading in my vehicle for a BMW, where the customer service actually listens to and cares for their consumers.

I have a 2010 Avant 4 Audi wagon that has had persistent, unresolved issues from day one, up to the point that my car, at just 4 years old, is now mechanically failed unless a new engine is put in to the tune of $15,000. I have been meticulous with maintenance on this car. From day 1, oil consumption has been an issue - was told that it was within specs (a quart every 1,000 miles - really?) - until an oil/pressure test was performed, which my car failed. Piston/rings were replaced, which still did not ultimately resolve the issue. Lost complete power in the car while driving a highway speeds (no steering, no brakes, black dashboard - in rush hour traffic) - could have been seriously injured. Towed again to Audi, which many hundred dollars later was told the problem should be resolved, but cant guarantee the repairs. One month later, car shuts down again while driving, with alarms to turn engine off - low oil pressure. AGAIN, towed to Audi - told to replace camshaft bridge and replace oil pump (almost $2,000 MORE) - only to be told that the low oil pressure light continues to come on, and the only recommend now is to replace the engine to the tune of $12,000-$15,000. Which is ridiculous. The KBB street value is nowhere near what has been invested in repairs in this car. I was told We understand your frustration, but the only thing Audi (national) can/will offer is to double the customer loyalty discount IF I buy a NEW Audi from this dealer, and my car has little to no value without the engine. I am without a car, and cant get my car back unless I pay for the $2,000 that didnt resolve the problem. It seems reasonable to me that a car, built on performance and truth in engineering should last longer than 4 years, particularly when properly maintained as mine has been. Further, dependability in a car is an assumed concept that Audi touts in ALL their media. I would further expect BOTH Audi and the dealership to stand behind their cars, but all I get is We understand your frustration, and these issues are no fault of your own, though I have to pay for them. The service department admits that my car has a history of repairs way beyond the normal range for an Audi, but theres nothing they can, or will do. I clearly have a poorly engineered car, that cant be driven, and is virtually worthless. I CANNOT believe Audi (national as well as the dealer) wont stand behind a badly produced car, and rectify a bad situation.

I purchased a new A-4 and complained about the performance to the dealer several times. I was always told everything was OK. When the car had 40,000 miles and was over the time part of the express warranty (but not the mileage part) a light went on and I was told a valve in the turbo charger (that was redone and improved by Audi) needed replacement. This fixed the problem, but Audi only paid for the part not the over $300 of labor to replace the part. Given the history, they should have paid for the entire repair. They do not act like an upscale brand seeking to create a positive Audi Experience.

I have a 2015 Audi A3. I am the only owner of the car. It has 42k. Last week while driving to work, I felt a weird shake, at first I thought I had a flat tire. But I quickly realized that I wasnt that lucky. (insert sad face emoji here). The check engine and EPC (I may have those letters wrong) lights were on. Long story short the car was flatbed towed to the dealership. They gave me a loaner (Q3) and I was on my way. Later that day, they called and said my car had a bad fuel injector. They ordered the part and said my car would be repaired the next day. The next day, I was called and told that while replacing the fuel injector, they discovered that a piston had exploded! They called it a catastrophic engine failure. That is still a little hard to digest. Fortunately, my car is still under warranty. Audi is replacing my whole engine. I own another Audi and I am a fan of the brand. I will comment again when I get my car back, sometime this week. Hopefully, I will be happy.

Car started burning oil at 95,000 miles. Dealer says they have never heard of the problem (but this is obviously not true because there are online complaints on this very issue). We usually keep our cars 150,00 miles and have done all the required maintenance and repairs (by the local dealer). Selling the car - wont buy another Audi. Very disappointed in Audi. They should do a recall and fix these problems.

First I purchased a pre-owned vehicle 2015 Audi A3 motor 1.8. I custom made a few thing. Wanted to make a big purchase my dream car the luxury car that I wanted, on 3/31/18. Now after one year and 8 months my engine literally broke in pieces, I was driving and my car was not heating up but I noticed that it was losing power while I was driving. I worked in a dealership so I have a lot of knowledge about cars. I got out and I see pieces of the engine everywhere. I was 3 away from home. Call the dealership. They tell me that is no warranty. My car has only 38,000 miles. Im still making payments. When I purchase they said my power train is cover until 50,000. I call Audi 1800 number. Also tell me is not cover. So I had to paid $450 dollars of towing the car back home. Now they said for me to tow the car to South Audi in Orlando which is $150.00 more plus for me to paid $190 diagnostic and I call warranty they said contact the dealer. Im so disappointed, I really thought I was buying a durable car. Im a person that take care the vehicle. I have all my maintenance up to date. Always check the fluid. How can they not help me with nothing. So Im paying a vehicle that is sitting in my garage. Be careful what you buying. Im sure this engine had factory defects. So disappointed.

Bought the new 2014 A3 s line 150bhp. Since buying the car, its been back to the dealers 8 times with a problem with the suspension. When going over speed humps, its grinding. Audi cant find the problem. Its been going on 4 month now and still the same. They have had a main man from London Audi to look at it. Said it needs some grease put in a bush???? But still same. Now theyre telling me it needs some different grease put on it and it could take another 2-3 weeks. Audi c/s been no help. Theyre saying it could be the characteristics of the car now. Ha ha, so you buy a new Audi to grind over speed humps.

I purchased a Certified Pre Owned Audi A8 with 17K miles. Audi claims they have a 300 point checklist and vigorous standards for accepting vehicles in to the program, for which there is usually a premium to pay. When I received my vehicle, it was immediately very evident, while the car was still on the transport truck that it had been in a serious accident. The entire drivers side of the vehicle had been repaired and repainted. There are still creases in the front and rear door. The paint is mismatched. Sand marks are still visible under the paint. The windshield was replaced with the incorrect windshield so the heads up display does not function properly. One tire had extensive damage and was plugged adjacent to side wall. I was advised not to drive the vehicle with that tire by our local Goodyear Tire Center. There is paint overspray on the instrument cluster and dash that simply will not come out. I can continue on - the car is a mess. The dealer isnt responding so I called Audi. My customer care experience with Audi has been atrocious. They have absolutely no concern that one of their dealers sold a car as certified but didnt check the simplest of items. The damaged tire alone should have precluded the car from being certified.The first person from Audi Customer Care that I spoke to ask me so what do you want Audi to do? Well, I guess that about sums it up. They fight tooth and nail to escalate the problem to management, and when they said they would - i had to call them back, Its been nearly three weeks. I advise you to stay away from Audi Certified Pre Owned vehicles. They program isnt worth the paper it is written on. Ive purchased CPO BMWs and Porsches in the past and had fabulous experiences. Audi just doesnt measure up. Im embarrassed that Ive allowed myself to be taken advantage of this way, and Im furious that Audi just doesnt care.

I own an Audi A4 Quattro that with less than 60.000 miles started with a metallic sound from the front wheels, it turned out that the bearings had to be replaced... I had a extended warranty which Audi refused to honor. It is very disturbing that a company that is so proud of their 4-wheel drive would have such premature problems with their wheel bearings. To add insult to injury, the dealer had not updated the history of the car with the repairs done, the brand said there must have been internet problems. To me, it seems like a deliberate effort to hide problems that may affect other owner, which is the reason I am posting this complaint to ConsumerAffairs.

Audi offered all kinds of models, although not the specific color I wanted but it was still okay. I was hoping to have a dark red car but they did not have it. I was still very pleased. The interior design was absolutely gorgeous and made the purchase worthwhile. I was very satisfied with the upgrade options and decided to do all the personal options that were available. However, I wish there could be somewhat more room in the car. But other than that its fine.

Audi has many variations in model. I had a station wagon with turbo and was very pleased with performance when it actually worked and ran. I was loaned the Audi midsize suv or crossover by the dealership whenever I did need repairs done. And was very pleased with the performance on that car as well. Appearance is the one thing Audi has absolutely perfected. The features regarding interior and driving additions were extremely luxurious. Even more so than any other German car Ive ever driven. My car was very pimped. Also, it held four passengers just fine. However five was a bit too cramped and the back seat did not seem to have much leg room. I firmly believe they could adjust the A4 wagon by adding space for longer legged back seat passengers.

Bought a used (but looked like-new) 2004 Audi A4 1.8T. It had 82k miles on it from the previous owner of 10 years. No accidents, what could go wrong? Seemed like a diamond in the rough. Carfax said it never had major repairs done to it whatsoever. Seriously good deal right? Wrong. The dealers had left the car light on and blamed the last owner for making it a problem and having to change the battery. Dealers said theyd replace the battery before they sold it to me. Okay. Bought it, picked it up, went home. It sat there. Few days later? Dead car. Called the dealers, had them tow the car, sat in their off-the-map shop for 4 days with no communication because the mechanic was too busy and sounded annoyed the one time I tried to get in touch.It finally came home to me, only to find a scratched side mirror that wasnt there before (I have picture proof) and a check engine light. Next few days - dead again. Battery was fine, its something electrical. This is a good a time as any to mention that the car is completely automatic and locks everything. Can hardly get into the drivers side, all other doors are locked, trunk is locked, no real locks inside or key hole for truck, nope. All automatic. Huge hassle. Im getting a refund. Its more money than its worth. NEVER AGAIN.

Audi have many models to choose from, but they always get you with the extras. Got the car I wanted, but paid more than expected. Its sleek and stylish. I always feel classy and respected when driving my Audi, whether its for travel, commute or simple pleasure. I feel comfortable and safe. Four people can fit easily in the spacious interior. Theres plenty of head and leg space. No one ever feels cramped in my Audi. They also have a lot of options for personalization but once you start adding extras, they really add up. You have to pay for luxury I suppose. But I would have liked some features to have been standard.

We purchased a Pre-Owned Audi Q5 from Audi-West Chester, PA that was burning a quart of oil per month by 30,000 miles. I notified the salesman and manager the same day of purchase that the add oil message had appeared on the way home. From that point on neither would return my calls or emails and were always in meetings when I showed up. By 70,000 we were burning a quart each week! All along we were told by Audi West Chester that this was normal for any 2.0T.Recently I scheduled an Oil Consumption Test to be done at another dealer that I have dealt with, Mechanicsburg PA which was a nightmare of a process. This dealer confirmed numerous times over the past 2 years that burning oil was normal while I was in for other service. When I returned to conclude the oil test I was told the engine was burning 3 quarts of oil per 1,000 miles and Audi would probably cover 75% of the repairs, but before they could submit a claim I would have to pay $289 for another engine test.Yesterday, I received a call saying Audi agreed to pay 25% of a $5,000 repair due to high mileage. The fact that I had written documentation of the problem existing at 30,000 miles made no difference. No part of this warrants the premium price paid for these vehicles. I hope the 2009-2011 2.0T class action law suit gets extended, then all 3 of my Audi vehicles would be involved in class actions. What a great company. Seeing Audi reduced the factory warranty after moving production to Mexico tells me Audi dealers know they must put on a good show in the sales department and then add some smoke and mirrors to rake in the cash for service. Great business model.

Ive been a Volkswagen/Audi customer for more than 12 years. My very last Audi was a 2005 Audi A6 3.2 Quattro sedan. I have leased it brand new for three years then purchased at lease-end. I ended up selling it to CarMax last Friday, 5/25/12. For almost seven years of A6 ownership, with 5 year/50K warranty included and purchased an additional 5 year/75K extended warranty with expensive repairs in mind, it was one hell of a ride. It was pampered like a baby and well-maintained. Its body is built like a jet and runs like a bullet train until 71K came. On 7/5/11, I took it to my local Audi dealership due to ABS warning light. They advised to have the 75K service done at the time and I said okay and they went ahead and performed the 75K service. After an hour or so, my advisor came back and informed me that while running some software update, the Parking Brake Control Module crashed. Guess what? It had to be replaced. Wow! They added another problem to the existing problem and that has always been the case every time I set foot to any Audi dealership and I would always pay for it! So, the Parking Brake Control Module was replaced for $794 excluding the 75K service which was $775 for a total of $1569 in one visit.After almost a year, on 5/8/12, I took it to the same Audi dealership with 77K on it due to the intermittent PRNDS all highlighted in red plus the ABS light came back. The car stayed in the dealership for 3 days. My advisor said it needs a new transmission and a new ABS pump and module for a grand total of $16K. Cha-ching! Wow! Keep in mind that I still owe around $10K on the car. I was totally overwhelmed! I called Audi of America and asked for some assistance and offered 50% off the total repair cost. I still need to pay $8k for it. I felt that it wasnt enough due to the fact that Im still making monthly payments plus the car has been well-maintained and had low mileage for the year model which lead me to the question of How can it suddenly break just like that?On May 25, 2012, I went to another dealership to trade it in. They checked and appraised the cars worth. To my surprise, they said the cars transmission is in good condition and theyre willing to buy it for $10K. I was so surprised to know that the transmission was not even an issue and I would still get $10K for it. That very same day, 5/25/12, I took my A6 to CarMax for appraisal just to have a comparison. Guess what? They found nothing wrong with the transmission. The appraisal report said, Transmission good condition, etc. and they were willing to pay me $10K. Well, well, well, the truth came out. Right that very moment, I realized Ive been cheated on, lied to by Audi for so many years. That was the very reason why I sold my A6 to CarMax that very same day. I dont mind paying for expensive maintenance for I knew it was bound to happen since its a luxury car but the fact that Audi was a greedy and a dishonest brand, it wasnt worth keeping at all. Maybe I didnt even need to have that Parking Brake Module replaced after all. I wanted to share this grim experience I had with Audi to the consumers out there who are stuck in the four rings of hell or are planning to purchase it. Let this serve as a warning or lesson to you and to those who are still okay with Audi, good luck. Im glad I got out of it but it took me thousands of dollars to realize that I dont want anything to do with Audi anymore.

I would like to know how to lodge a formal complaint about my Audi S3 and the dissatisfaction I have received from Audi roadside assistance and Audi Service Centre in Parramatta. When I first walked into the Audi Parramatta dealership when purchasing my S3, the level of service and communication was outstanding! I was so pleased with how I was informed every step of the way and the progress on when my car was being built. It all went downhill from there as soon as I left the dealership.About 8 months of owning the car the centre console panel started to flack up and peel exposing the aluminium underlay of the part of the car. Shortly after that my car overheated and the warning light came on for me to turn off my engine and put coolant in the car. I was stranded with my 1 year old and my 3 year old. I called the Audi roadside assistance and was told that someone would be there within an hour. 4 hours later no one turned up so I was forced to drive the car myself with my 3 year old and 1 year to the Parramatta service centre for them to add coolant to the car.Then I was emailed a survey about the roadside and because I gave them a 0 mark they called me the next day asking why I had marked them so low. I explained that I was left stranded for hours on end with my 2 kids under the age of 3 and had to drive my overheated car to the service centre myself. I was told by the person on the phone that the job was not logged and that is why no one came or called.Then when I booked in my car for the service I was told I had to wait close to 2 weeks for the new part to arrive. I waited weeks and no one from the Parramatta service centre got in touch with me so I had to call them to follow up with them to confirm my appointment and confirm the part had arrived. I dropped it off and had arranged a loan car. I inquired about the terms and conditions of the loan car agreement. I was told by MASON that I would have to pay $2500 excess regardless if I got into an accident and it was not my fault. So I couldnt even utilise the loan car which is why I asked for the loan car so I could use it for work. I missed an entire days work because of this information that was wrong! I was mislead and deceived into signing this legally binding agreement.Then to top it off after missing an entire day of work to have a part in my car changed, I was called at 3:30 PM to tell me the part had been damaged, mind you the car was dropped off at 8:00 AM that morning. There is no way it was damaged when leaving the factory in Germany, clearly it was damaged when the staff opened it. I know this because the Assistant Manager Chris told me that the part comes wrapped in bubble wrap and layers of other material to protect and it gets delivered in a box. I was then told I have to wait another week and a half for another part to come in.2 weeks later I am yet to hear anything from Audi Parramatta service centre. The website clearly states that first class service to Audi consumers when clearly that is not the case. What is the point of having an Audi if the staff cannot even communicate with its consumers, when they cant even advise its consumers of correct information on an agreement, when my car over heats and parts are damaged and when roadside leaves its consumers stranded? It is a joke that I have spent all this money on this car and to be so dissatisfied. No one at the service centre offered any sort of compensation or help with anything. Not even a sorry.Today after waiting 2 weeks for the new part to arrive I dropped my car off again to Audi Service Centre to have the part changed. I wasnt even called to pick it up even though I left my mobile number with Jeffery, instead my husband was called and when I got to Audi to pick my car up I had to wait 20 minutes as Jeffery was too busy to see me. He told me that he had delayed his lunch and that he had been waiting for me, what kind of employee at a service centre even says that to its customer?On top of that my car not only got damaged whilst they changed the part, the part they fitted doesnt even fit correctly and the installer has now damaged two parts of the console of my car. The worst experience Audi has delivered, worst service and lack of due diligence is unbelievable. I now have to wait even longer to have new parts brought in and I am told Chris or Jeffery will be in touch but it will be a while. The worst Service Centre ever!!!

In 2007, I purchased a 2003 Audi convertible A4 - 3.0. A few months after purchasing the car with 40,000 miles on the car and 1 month after the warranty expired, the CVT transmission went out. I contacted the local Audi dealer after a lot of wrangling the dealer reluctantly advised Audi would help me with 50% of the repair cost. My portion of this bill was $2,800. 40,500 miles after the transmission was replaced, I need yet another transmission. I called the local Audi dealer and was told that they warrant these transmissions for only 1 year. I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

I leased an Audi Q5 and had an issue with my lease payment and attempted to contact Audi using live chat and was told they could not help with any accounting issues to call the phone number to customer service. When I called I was put in the holding system for about 20 minutes. Got an associate and while he was helping resolve the issue he cut me off. Called back and was put back in the hold system for another 20 mins. Got an associate who took care of one piece of the problem and told me she needed to transfer me to a different department which she did. And guess what, yes put back in the hold system for another 20 minutes. One of the most frustrating customer service experiences EVER!

The A/C unit in my 2008 Audi TT seized necessitating $1,600 to repair. I called Audi customer service and was led to believe they would help. One week later, Customer Service called back to inform me that no assistance would be provided.

06 a4 power steering rack - Had my power steering rack replaced in July 2014 at the dealer and this July 2015 it went again. It cost $2100 for the job and then expect me to pay another $2100 again on top of all the routine maintenance. Worst service, even worse reliability. This car has let me down every time. Do yourself a favor and NEVER buy an Audi.

I bought my 1996 Audi A4 in 2009. At the start of 2010, I took my car to (Audi Artarmon, NSW) because I was experiencing erratic revving quite seriously. Audi Artarmon cleaned my fuel system and assured me that the problem was now fixed. However, as soon as I drove my vehicle from the servicing center, the problem still existed so that was ($1,500) down the drain. It took some complaining but I eventually got a full refund. I then moved to the Gold Coast where I decided to take it to (Audi Gold Coast Center). They advised me of a few reasons for the problem and told me that they could fix the problem.After picking my car up and driving it down the Gold Coast highway for 5 minutes, my car completely broke down and whilst I was on the phone to the servicing manager, he was shouting at me trying to say that it was not their problem and that these things just happen. So I sorted out a tow truck myself and paid for a taxi to get myself home. The car got towed back to Audi. The next day, they advised me that I needed a new throttle body at a cost of $1,000, but was advised that the cost would be taken care of due to what had happened. I went to pick my car up after the work had been done and the servicing manager started to demand that I pay for the work done to my car or else I would not be allowed to drive it away.I then had to rush to the bank before it closed and made a withdrawal in order to pay the prick of a manager. After all of this, it was no wonder that nothing had even remotely changed with the performance of my car! I had to move to Mackay (1000kms north) so I drove my car up, however, my fuel gauge stopped operating and the car was being very erratic with its revs. I did make it to Mackay though by guessing my fuel consumption. After more complaints, I eventually got a refund from Gold Coast Audi, as if they were trying to pay me to keep quiet. The last straw came when I moved to Newcastle (NSW). I drove my car down from Mackay, which was a long trip but my vehicle seemed to take it very well. My car did not start the next day so I decided to take it to Newcastle Audi Center where they told me I needed a new fuel pump, which would cost $900. I decided to get an independent mechanic to replace my fuel pump for half the price.However, somehow that mechanic did something to my cars immobilizer and I was forced to have it towed back to (Newcastle Audi), which was quite embarrassing. I was advised by Newcastle Audi that I needed a new engine control unit which would cost $3,000. I agreed to have this done as I needed my car. After a few months of trying to come up with the money, I finally had enough to pay for my vehicle. Upon picking my car up, I noticed that the whole dashboard insert was not working at all (speedometer, tacho, fuel gauge) and I asked them why. However, the servicing manager refused to take any responsibility and angrily denied any wrongdoing. The service I received from Newcastle Audi was absolutely appalling. For anyone who has any intention on buying an Audi of any sort, get ready for ignorant fat cats who think that they are above you and can talk down to you. I am so fed up with Audi, all they care about is money. Even the Audi Australia head office doesnt seem to care at all.My car has been undriveable for almost a year now, yet those ** are probably living it up with their fat checks. I am giving my 1996 Audi to a wrecker now. I paid $7,000 for it 3 years ago but I simply have no more energy, money or time to put up with the thieves that Audi are.

I leased the 2012 Audi Q7 in 2013. From the very beginning, the car burned a lot of oil. I kept having to put 2 qts of oil every time. They would not do a consumption test and said it was all in my head. Now my car barely 4 years old wont start. They told me I might need a new engine and it would cost 18000. But to access it properly I needed to pay 2600 for a proper diagnosis. Customer service would not assist me saying that my car was out of warranty. I thought a 60 something thousand dollar car would perform better. Very disappointed in Audi service and the product.

I have a 2008 audi 07 4.2. 50k it start burning 1.5 qt of oil every thousand miles and it also leaking water from the top. Very disappointed from Audi.

My story is as long as the other reviews, so to make it short. I will not buy an Audi again in the future. Doesnt matter how good it drives. Do not want to make myself unhappy again for few weeks. And just a piece of an advice, do not get any options at the financial room if you have to buy it.

It was horrible. This was my first time buying a used car and it turned out to be the worst experience of my life so far, with all the headaches, confusion, lies and scummy dealers and dealerships.On June 1, 2010, I purchased (financed) a 2005 Audi A6 with 58,000 miles. The car was treated and maintained, as told. By the end of January, I experienced almost a near death accident while on my way home driving the car. It began to shake out of control. The steering wheel locked up and the brakes locked up. I was scared for my life so I pulled the emergency brake. And before I hit the car parked to the right of me, the whole car shut off completely and wouldnt start. I thought I needed a jumper but that wasnt the answer so I had the car towed to the nearest parking space until Audi of Manhattan opened for business the next morning.I paid for the car to be towed there where they diagnosed that my 6-month old investment’s engine failed and seized up. I got the estimate of repairs from the dealership. They told me it would cost a whopping $6,000 for a new motor and about $3,000 for the repair work from Audi. I was sad to hear the news but was confused, alongside with the service team, at why a motor with 64,000 miles would seize if there was nothing wrong and the car was treated like a charm.I finally got enough money, after a few months of parking garages and receiving tickets for my car being unable to move, to pay for the repair. I spent $3,999 on a motor and about $1,000 on repair work.Im writing as an innocent consumer who faced an evil and crooked dealership without the knowledge of what they were capable of doing. And thats ruining innocent consumers like me life and pockets as we know it. I was stuck with a car that was unable to move, let alone start, so I can drive. Paul ** offered no assistance. Audi of America was no help either. Thats why Im turning to this consumer help and small claims court to seek the justice I deserve and stop the crooked dealers out there from destroying another consumer’s hard work and earned money.

I am the owner of a 2009 Audi 1.8t of which clutch failed on 86000 km. After I complain about the clutch at Audi Paarl, they convince me that there was nothing wrong with the clutch. I drove from Worcester to George in the middle of the night and the clutch failed completely. The car is still under motor plan but Audi in George dont want pay the damage because, according to them, the car is not standard and the cars suspension is modified. Audi Paarl and Audi George differs from each other. The bill is R29000.00. Can someone help with advice?

I have an Audi TT Quattro. I have had problems with the instrument cluster for a while. Finally, the center window went out or shall I say, the words are broken and you cannot read them. It was off and on for a while then it went out. I had my Audi in for service. I asked the dealer and I was told there was a recall on that problem. As I search, there are many people having the same problem. My problem is that the recall is over. I didnt get a recall notice. Is there anything I can do to get the instrument cluster repaired? So far, this is the second Audi I owned and the A6 seems to be fine. Please help me.

Audis are very difficult car, expensive and confusing electronics. They have a variety of cars different models and styles if you’re looking for a couple or if you’re looking for a family car. And whats best is Audis are great in snow. Their car features and appearances are great. Couldnt ask for a nicer looking car, very luxurious. Styles are really different and unique. To personalize and upgrade, there is not much you can do with these cars. Its all computerized. Nice though if you can definitely suggest it. There is plenty of space for plenty family. Nice leg space, there’s lots of capacity. Its just me I have no kids but when I have my nephews or sisters with me, perfect space.

Five hours at the dealership to get the paperwork completed, 15 minutes of negotiations, and we were the only customers buying. The car (2016 Audi A4 quatro) is finished nicely, drives well at turnpike speeds, but in town it is AWFUL! Acceleration when needed is absolutely unreliable. Sometimes accelerates as needed, other times the engine does not increase above idle speed when power is really needed. The dealer had the car for a couple of days and could not duplicate my complaint. They then stated if this problem occurred it was my driving technique (my wife has the same problem of non-acceleration randomly). I tired of arguing with the dealer, and just accepted the fact we are stuck with this car for another 19 months when the lease expires. We are reluctant to drive the car, and after 17 months it has accumulated less than 9,000 miles. We had two Mercedes prior to this piece of garbage, had never leased a car before, and never owned an Audi. We will go back to Benz, will never lease again, and never again have dealings with Audi.

The styling of the Audi is incomparable, is definitely not a BMW and definitely not a Mercedes, it has its own niche in the market and it’s just beautiful. I finally found a car brand I love!! I will buy another Audi.

My Q7 went to service dept to replace battery and had no other issues. After vehicle returned to me, I advised service writer that control knob now not working? He requested bring Q7 back next day because of lateness. I agreed and did just that. The service writer assisted by I would imagine a more experienced writer explained sorry but not Audi fault and gave a estimate of about 1K $ to repair. I then replied that I had no control knob issue before yesterday AM when I dropped my Q7 off. I was so disappointed with the (not my problem) response. I been a BMW owner for years and have never witnessed service issues even remotely like this. Not a happy camper!! Still in shock.

I bought 2010 Audi A4 for my son with 101k mileage, engine broke down at 115k! Called mechanics and they all agree that I need a new/used engine as Audi has an engine that no one wants to open and find what the problem is! All mechanics agreed that Audi’s engine has problems and that Audi USA know about the issue. Bad experience. Never an Audi.

Getting an A4 was a dream come true. Got the sport package and the quattro which were standard in the car I looked at. You could go with less but why would you? You look at this car and you know this is a great vehicle. Looks good and comfortable yet performs like a true performance car. The dealer will help you add any little feature you want. I want satellite radio which was not in the car I looked at. Also, they immediately got me a radio in the car I wanted. Was very impressed with the passenger capacity. I am a tall guy so plenty of leg room in the back seat. Also love the seat memory function. When you get in it adjusts to your weight. Heated seats are also a great add benefit as well.

My year 2010 Audi A4 2.0 TFSI Quattro has started to burn excessive oil due to a design/manufacturing fault. Local dealer in Turkey, Audi Turkey (Dogus Otomotiv) is not responsive with my issue since it is a design problem so should take the manufacturers responsibility. Finally I had to have my cars engine rebuilt by paying 4500 USD to one of the official service point in Ankara, Turkey, last week.Now I am so disappointed about my Audi car and the local dealer of it (and also Audi AG, Germany). Therefore I have started a protesting campaign to make them hear my and thousands of desperate Turkish customers voices. Please send your supports and help me with this campaign to succeed and maybe to change this frustrating situation, causing a huge dissatisfaction and disappointment about the brand AUDI in Turkey.P.S.: You can investigate and check the general look, image/reputation of Audi Turkey/Dogus Otomotiv which is also the local dealer of Volkswagen cars in Turkey especially about their customer satisfaction levels that I believe you also recognize it is very low level. Thanks for your supports and helps. Those may help solving our customer satisfaction problems with our local dealer!

Originally I had purchased my vehicle at Biener Audi. I purchased an S3 2017 Model. Brand New this vehicle came with approx. 70 miles on it. I found out that they transported it from Audi of Smithtown. I, then proceeded to take it to this location. One of my issues was the hood & the windshield. The hood is cracked (from a pebble most likely states a professional who I had examine it; they touched it up & didnt allow it to dry long enough so it came off.) Audi of Smithtown has no reglect of this happening. Another issue is inside of my vehicle, the main console buttons are sticky-like. After going back and forth with Audi of Smithtown, they agreed to take it off and look if its warranty or not. They will take it off as a courtesy. They state sticky substance is inside. They wont do anything for me. They ordered the part for me but are claiming I have to come out of MY pocket for $970 because they dont deem this as a warranty issue. Are you kidding me? This vehicle came in such horrible condition! My first Audi. To be exact my issues consisted of: Scratched up interior panels. Damaged hood/windshield from transportation. Abnormal creased seats from getting in and out from test drives. My fiancé & I clearly knew that this vehicle had been sitting on a lot for a LONG time. It was so dirty after they finished detailing it. Back bumper deep scratches. Console buttons sticking, rough. Scratched up alternator (cosmetic). Front bumper full of dings (black spots). Dings on headlights/scratched up.Im VERY unhappy and UNSATISFIED with BOTH Audi of Smithtown and Biener Audi. This was the WORST experience Ive ever had. Ive opened up a case with Audi of America (corporate) and theyve stated case has been escalated as high as possible. They wont do anything for me its up to the dealership to make it right. Please save yourself a headache. Dishonest dealerships terrible customer satisfaction. Bieners part: Some people involved were: Patrick ** (sales person). Service Manager (Stephen **). Sales Manager (Andrew). Audi of Smithtown. Service Advisor: Jessica **. Service Manager: Joseph **.

After reading these stories, I had to write about my experience with a new 2014 leased Audi A5. About a month after I leased the car, it began to make a loud rattling noise every time I accelerated. I brought the car in 4 times over the last 3 months to try and resolve this issue. I have had a loaner vehicle for 21 days. I have been in constant contact with Audi USA customer service (800-822-2834) regarding this so that my file stays updated. After bringing it in for the third time, I requested that they replace the vehicle. They looked into it for me, told me to test drive cars that I would be willing to take in its place only to tell me a week later that my request was denied. At that time I had just picked up the car from its 4th trip to the dealership for service. Now I am going after them through an attorney that specializes in CA lemon law. Audi customer service is DISGUSTING. I get that a man made car can have issues but its how they handle it that is the problem. Do yourself a favor and give your money to BMW.

I was looking for a 2012 model Audi TT with white exterior and red interior. This model is not easy to find. I went to Continental Audi, located in Naperville, Illinois. They offered me a good deal and got my $2,000 deposit, but they were unable to get me the car. I waited for 2 weeks and I still have not received any news. I then requested for the refund, but the dealers did not reply my phone calls and simply just ignored me. Until now, I still havent got my deposit back. I do not recommend this dealership at all, because their service is really bad and disappointing. As customers, we should be treated nicely. With that being said, they owed me the money, and they procrastinated to refund it to me.

The Audi 4 I have has blown up two engines with oil sludge problems. This is a bad car and they are giving me no options.

Bought an A8 and it is a very nice and well appointed car. It handles and looks great. Its high-end but not as expensive as true luxury vehicles are. I usually drive either by myself or with one passenger, but theres plenty of room for driver plus four others to sit comfortably without feeling cramped. However, in recent months Ive been disappointed to find out about the mpg/emissions lies.

The A7 is a luxury car with room enough to be useful in terms of passengers or cargo. Its styling is unique and so beautiful that most people think my 2013 is a brand new car. The supercharged 3.0L engine has plenty of power and the Quattro AWD system cant be beat.

Did you know that Audi has a monopoly on their key fob programming? Me neither. And, this mistake cost me almost $2000 and left me without a car for over three weeks. I admit that I didnt have a back-up key. Initially, I hired a Locksmith recommended on Audi USAs website. He was able to get in the car, setting off the alarm system, but was unable to program the key fob. I then towed the car to the dealer using an Audi recommended roadside assistance towing company. They blamed the Locksmith, that is recommended on their website, for breaking the comfort module.The Audi dealer and Audi Customer Care acted like they were concerned, they werent. Instead, they pointed fingers at me for seeking out and using an independent Locksmith, that was recommended on their website. The lesson learned is never, ever buy an Audi - unless you enjoy throwing money away, wasting hours of your time, and being without a car for over three weeks over a minor mistake.

Audi Q3 2015 windshield is really a poor quality compare to other and seems like it didnt pass the federal minimum limit and Audi customer service and dealer says out force impact on glass doesnt come under warranty. But the question is if some sand and micro level chips make damage and that also so small sometimes you cant realize seeing normally then where the quality product from Audi, is that duplicate of Audi? Friends be sure that you get the good quality car that values the money you spend not by the brand which I feel now and not only me there are several people who is on the same boat here in this forum ** and other places I am sure.

I bought a 2009 A4 2.0T Quattro and it was a problem from day 1. The car was consuming so much oil! At its worst it was doing 1ltr every 120km. When I took it to the Audi service shop, they blatantly lied to me after doing a service and check, and said nothing was wrong and perhaps I should buy a new sensor. I kept going back and kept getting the same spiel. Anyways the car engine has died and they are quoting me 10k to rebuild the motor. I told Audi Australia that I have done my research and am aware of the recalls, and class action lawsuit against them for the flawed motor but they are still refusing to do anything about it. Im left with a useless car, back on the bus and frustrated! Does anyone else have any ideas or helpful suggestions where to go from here??

We had a horrible experience with the Q7 TDI Diesel Buyback program (2012 Audi). The process was long, hard to figure out and not very customer service friendly. I felt I was treated like I did something wrong. All I did was buy a Turbo Diesel Audi. My family of 4 were left without a car for 3 days, before we had our buyback money to buy a new car as we only have 1 for all of us. Everyone was rude to deal with. When you spend this amount of money on a car you expect a certain level of customer service, we did not get treated well. I would not recommend Audi to anyone I know. And I will not buy another Audi.

The car looks good but it lags with the start up horsepower. Im use to speed like I had in at Acura TSX. This is just a disappointment. Im gonna hook it up with all the bells and whistles then Im listing it for sale. Ill take the loss.

Audi has all kinds of things: sedans, SUVs, cross-overs. Most of them have a sporty slant - and is not worth it unless youre buying a sports car. It’s the standard size for a coupe. You can customize the interior, wheels, paint color and entertainment but there isnt anything spectacular. They’re a higher class of automotive, but nothing really stands out against the other people theyre up against.

Audi makes great vehicles that are fun to drive. Audi Financial Services is destroying that brand with Wells Fargo-like customer service. Audi Financial Services has wrongfully repossessed my vehicle and inflicted emotional pain on my family. We have kept our word and done everything we promised including making monthly payments and keeping up insurance and taxes and registrations.We have leased and then purchased two luxury vehicles from Audi. We previously leased an Audi A6 and then purchased that vehicle at the end of the lease by signing paperwork and simply continuing to make payments until it was paid in full and transferred to us. At the end of our lease for our new Audi Q5 we received a letter and email informing us of the option to purchase the vehicle. We called Audi Financial Services in February of 2016 and the sales person outlined the terms of the buyout. After we agreed upon that he described an option to add an extended warranty for $50 extra. I agreed to this.When I received the paperwork the next week the terms of the financing were exactly as agreed in the call, but the price for the warranty was $170/month. I tried to call Audi Financial services but was left on hold for stretches of 20 minutes or more. I took the action to simply mark out the additional extended warranty, which was a separate item, and signed the document agreeing to the finance payment for three years.I returned that document to them and began making my normal monthly payments, most of them higher than the required amount as I was paying down the purchase price. I made them without interruption for 16 months. I never heard from Audi. I never received an email, phone call or letter. Occasionally I would receive service options from the dealership, but no other communication. On July 21st, 2017 while I was in San Diego on business (at Comic Con), our car was taken in the middle of the night from our 3 and a half acre property. Damage was done to the driveway in the process. My wife and children were asleep only feet away from armed repo men. The next day my wife called me in a panic, saying that we had been robbed. I had her call the police. She went to our neighbors asking if they had seen or heard anything and put the entire neighborhood on alert for thieves.When the deputy sheriff came he said that it appeared to be consistent with repossession. This was the first point that we even thought to try again to talk to Audi. The sheriff noted that normally they would be notified that this action might take place and the owner of the vehicle would also have some notice so as not to be surprised and potentially end in shootings.When I started calling from San Diego I was placed on hold multiple times for an hour each time. When I was finally able to speak to people at Audi Financial Services they seemed confused, noting that they did have my phone, email and address and saw my payments in the system. I was placed on hold three times while they tried to sort out the confusion on their end. One representative noted that the only reason for repossession was either non-payment of insurance or non-payment of the monthly payment. I assured her neither was the case.After several hours I reached someone named Jasmine, who would not give her last name, who gave me the name of the repossession company who had taken the car. She said that the car had been “out for repossession for many months”. I asked why I had never been notified. She had no answer. The loyalty of fans I see at Comic Con should never be lavished on a company like Audi. Loathsome human beings.

My story is very similar to the one from Denise, Chatham, NJ. I therefore will not repeat all the problems I had with my Audi A4 2009. This is the short form. I owned 5 Audis. I have always been an avid fan. I purchased my latest A4 new in 2009. The car turned out to have one problem after another. In 2013, at 55,000 miles I brought the A4 to the Audi dealer gain. Flow Motor in Greensboro, NC. I told them that the oil consumption is way too high. (I have done so at all previous service visits.)Well in front of other customers I was told in a lengthy lecture that I was wrong. Topping of oil is quite normal, I was told. In fact I was treated like and idiot and so embarrassed that I dropped the subject. Instead of addressing my concern about the oil consumption the technician told me that I need a new manifold, new water pump and other items which were not covered by the warranty. Later I found out about the class action lawsuit and the fact that a lot of Audi owners had the same problem with excessive oil consumption. Brought the A4 back to have this oil leak fixed according to the class action lawsuit. Guess what? Now the technician thinks the oil is consumed by the turbo and this has to be fixed first, for about $ 2500 before he can work on the other oil leak. This just does not sound right. Again, I reported high oil consumption already in 2013, but was told this is normal. Now it is not normal anymore and a $ 2500 cost to me. My oil consumption was always the same from the first year to now about a quart per 400 miles. I do not trust the dealer nor the car anymore. My only desire is to get rid of it as fast as I can.

I purchased a 2020 A5 sport back new from the dealer. The Audi connect services are wanting and do not work. Ive been told Audi is transitioning its service but still it has been a frustrating 3 weeks and counting to not only solve the issue but find whom to talk to and receive the support I need to resolve the issue. My advice for anyone buying a new model is to get all tech matters set up before leaving the dealer and have them agree the car will be delivered working. It is extremely difficult to get support after the purchase. It is very disappointing considering the cost of the car which lacks many features that can be found in non luxury brands.

I have a 2010 A4 which has been perfectly maintained and cared for since purchased brand new from Pfaff Audi, the largest Audi dealer in Canada. At the time of purchase I was considering the S4 model but because of the price difference I was hesitant. One of the salespersons mentioned that Pfaff also have a tuning division that specializes in tuning German cars such as Porsche, BMW and Audi and I could have my car electronically chipped inexpensively and that because they were the Audi dealer the warranty would not be affected.Less than 3 years later with only 85,000 km (approx 52k miles) on the odometer when I took the car in for a regular scheduled maintenance I was informed that there was a broken piston. The dealer was quite sympathetic and acknowledged that they had never encountered this issue with such a relatively new car. They said they would make a request to Audi to defray some of the substantial costs involved in the repair.Audi replied that they would not consider helping in any way because (1) the car was past the warranty (85,400 warranty apparently is until 85,000 km) and (2) the car had been electronically chipped. Notwithstanding the fact that the tuning was done by an authorized Audi dealer and I had been assured that it would not affect in any way the warranty there has never been any suggestion that the tuning could have led to the piston breaking.In communication with Audi they completely disavowed any meaningful relationship or joint responsibility with the dealers claiming that they are independent operators. The fallacy of that assertion is obvious to all but the most credulous. It appears to me that the broken piston in such a new, well maintained car is likely a manufacturing defect. Audi refuse to acknowledge that but do implicitly admit that a broken piston is something that Audi owners may expect with no hint of apology or assistance. Quite the attitude from a so called luxury car maker.In summary I am out $10,000. On the Audi ledger they have lost 3 customers within my immediate family not to mention the scores of business colleagues and friends who are only naturally curious to know why my expensive new car was off the road for 3 weeks for repairs. Incredibly, Audi have managed to turn an Audi aficionado into someone who doesnt have a good word to say about them. All for the sake of a small contribution to my repair costs. At least BMW/Infiniti will be happy.

I had an Audi Q5 and it had navigation moon roof, all wheel drive, fast. It had heated seats and I loved the car. It also had 20 inch wheels and was silver and black in the inside. The rugs were all weather and it was great in the snow. It had the S line which is a faster model and better options on the inside of the vehicle. I would of liked it in white but they did not have it. But it fit about 7 people good. 2 in the front and 4 in the back. My kids loved this vehicle. It drove everyone around perfect. It was comfortable. This vehicle I recommend to anyone. My family purchased one.

Audi Financial Services is the weakest link in your organization, and needs fixing. First, I explored purchasing my Audi A8L at the end of my lease. The forms were to be mailed to me, but I never received them. Second, I then explored selling the car to CarMax, and received a purchase quote of $54,022 on September 29, good through October 6.Third, on October 1, I asked Audi about a 1-month lease extension, gave my credit card information, but when told of the amount ($2,164.42), I canceled the request at once. Your agent didn’t cancel as I asked. I’m now disputing that amount on my credit card. Fourth, when I tried to sell the car to Carmax on October 5, Audi sent another purchase quote — adding more than $4,270. I refused this exorbitant second quote, as I was within the time parameters of the first quote. After five hours of conversations with Audi agents in three states, Audi agreed to stand by the original purchase quote. During those five hours, however, I was often faced with “waiting for the next available agent” up to 20 minutes, voicemails, and agents who could not make decisions and passed me off to others. I needed one agent who could respond quickly and make a prompt decision. This litany of poor customer service is abysmal and unworthy of Audi.

I wanted a new car. Bought a used 2004 Q5 from a used car lot in Olympia. Three weeks after I driving off the lot the transmission goes out. $2109.00 later - the steering column, 6 weeks later - oil leak. Biggest regret of my life!!

A garage door crushed my rear window. The car has been in the dealers body shop for 10 weeks. I was informed that they are waiting for a part that will be shipped from Germany. The body shop told me that this happens with new model cars. Perhaps buyers should be told that this may happen to them. Meanwhile I have been renting a car for 10 weeks and have not been offered a loaner. Poor service in two counts. R **.

In January of 2015 I purchased a CPO 2010 A5. Within 6 months I began having serious mechanical difficulties with the car. Although to date all issues have been rectified by the service department, the sales department has been unwilling to make an acceptable deal with me to put me into another vehicle when clearly my vehicle is a lemon. The general manager has never even responded to my attempts to contact him. Since I purchased the car, it has been associated with a recall and a class action suit. It has been in for service no fewer than 6 times, and yet the dealership nor Audi Corporate is willing to work with me. This will certainly be my last dealing with Audi of Huntington, and mostly likely, the last Audi I will own.

I took my 2016 Red Audi A4 to Audi of South Atlanta in Union City Georgia on 12/12/2018 in the afternoon hours. I took it for the after coolant pump recall and to get a diagnostic as to why my reverse camera would intermittently work. I got there, dropped off the car, signed for my loaner car & acknowledged the 149$ diagnostic fee. Upon taking the trunk apart they came upon my wiring harness underneath the deck lid had been cut and taped back together possibly by a previous body shop that repaired the car after an accident back in 2016 when I got the car new. They were saying that over the course of two years and the wires being held back together by tape that they became loose. We then got State Farm involved and did a 3 way call with the dealership and they agreed to do another tear down at the cost of State Farm, as I had requested them not do any repair work as I would take it up with the previous body shop. But State Farm wanted to send an adjuster out to get an estimate of the damage. Hear nothing until 12-26-2018 When I got an email about the findings and if I wanted to do the repairs or not, and I did NOT respond to the email I instead asked Tim ** the service adviser why I was receiving the email and if it was just automated because the last communication I had during the 3 way call was that State Farm was paying for the repairs not me that I never wanted the work done if I was going to be responsible for the bill. He text me and said “Let me verify with State Farm that they are bringing a check by today or tomorrow”. 12-27-2018 I hear from Tim ** that State Farm is denying the repair and that the repair has already been completed because they sent him over the document containing the estimate he took that as approval for repairs is what he told me. I asked to see said document because I was not in any communication about the repair being done until after the fact. He texts on the same date how pissed he is because the State Farm claims adjuster would not allow him to speak to his supervisor and ask if I would call them the next day and allow a 3 way call with the supervisor of said claims agent “Carter”. Over the next business day when Tim ** realized that State Farm was not going to pay for repairs as they did not and have no right to do approve repairs to my car only I can approve said repairs and I NEVER approved ANY repairs!! So they start looking at me for the money, first telling me the cost of the repair telling me & the advisor at Audi of America that I need to pay it and go after my insurance company for reimbursement. Then when they realize I am not about to pay almost 2k for this repair they then tell me they could charge me the 725$ for the rental car which my agreement was for a “Loaner” car… A few days going back and forth with my local agent, this dealer, and the sheriffs department they then agree to release the car for a lowered amount of $500 and they put my broken part back in and keep their new part. I declined once again as the only thing I approved was a $149 diagnostic fee. I then call Audi Financial who I have the vehicle financed with and told them the story and they really weren’t much help. So after being threatened with the cost of the loaner Audi I decided to return it and get a few things out of my car since it was clear they were going to have it for quite some time. When they finally bring my car around for me to retrieve property out of they had in my front seat my LICENSE PLATE to take with me… talk about taking possession of something I have paid 27k for to this day… WOW! Then I start looking into legal options and possibly even just letting Audi reposes the vehicle as it was going on 3 weeks and no one wanted to help me when this dealer was Clearly STEALING MY CAR!!! I let it go for a week or two this new year as I was stressing way too much. Today on 01-21-2019 I call and speak with service manager Allen, I was being nice considering this dealer has done nothing but rob me for 4 weeks as I’m paying a car payment and insurance on a car they have. I ask if they would consider $350 instead of $500 like they had offered a few weeks back to just put this all behind us since they were in the wrong for doing repairs I never approved and he said no that is not what he and the service advisor offered me and that to take the car off the lot it would be the full $500. I said, Okay if you all want to continue being crooks I will find a way to get my car and he interrupts me and says that they are not crooks and if that is how I felt that I can pay the full invoice price and to not come up there to get the vehicle until I have all the money including the loaner car and hangs up!!! Here I am going out of my way to be the bigger person and Pay them money of any amount other than $149 and I get that type of attitude and yelling from a member or management?? I guess this is what to expect when owned by Buttler Automotive Group out of Macon Ga… Update to come when I retrieve my car.

Similar to other reviews, I have experienced the inability of my Audi Q5 to hold its stereo presets. Audi has said that it is an issue with Sirius XM, but I am not seeing the same issue with other makes and models. While radio presets is a small problem compared to say, engine problems, it is that Audi has been nonchalant about a feature not working at all since the time of purchase. It, along with several other service issues in which I had to be the one to get a matter taken care of, shows the lack of accountability on Audi’s part, and will be the reason that I will never purchase another Audi and will actively prevent friends and family from making the same mistake.

Like many on here (including Javier - Dec 5, 2018), my Audi was expensive to maintain. I bought it new in 2010 and immediately it used to much oil. After many arguments with the local dealer (near Chicago), they finally got Audi America to cover the cost of fixing the issue (a piston ring issue they kept quiet). Somewhere north of 50k miles, the turbo went. Again, I had to press the local dealer and Audi was quietly fixing another issue they knew they had so they replaced the turbo. Then at 93k, my car would not start while out running local errands. I had to have it towed to an independent garage that works on Audi within the radius covered by my insurance road side assistance. This was a weekend but on Monday they called with the bad news that the tensioner on the timing chain went and damaged the valves. Their solution was to replace the engine with a used one, so I got the local Audi dealer involved. They said it was covered, so I spent $115 to have it towed to the dealer. I found out later this was part of a class action suit and the dealer wanted 8800 to replace the engine head. Audi said my warranty was voided, even though I did all my maintenance (65k, 75k,85k, etc) because I fell outside the time limit to do the maintenance (i.e. every 12 months), even though I drive few miles since retirement. I donated the car to charity and wrote a letter to the CEO of Volkswagen America, who used to be the President of Audi America. In all my years of driving and all of the cars/makes I have owned (many well over 100k), never have I had a timing belt/chain issue. Do yourself a favor and buy something other than an Audi or you do want an Audi, either lease it or trade it off before it is too old and you experience the heavy maintenance cost of owning these vehicles.

Evidently this problem is well known now and we are looking at an engine replacement as a result of a failed timing chain tensioner and the jumping of the chain. The class action lawsuit and settlement only entitled claims if made prior to Jan 25, 2019, which makes no sense given the issue continues to plaque owners of these vehicles. The treatment of this issue represents gross negligence by Audi. Why, in the case of the excessive oil consumption issue, will they pay $4k to execute a stage 2 overhaul of the engine and at the same time, with regard to catastrophic engine failure, not to the same next right thing?? This is really funny - we had the issue with the oil consumption fixed in the present failed engine. I wonder if well have the same issue with a new (used) engine with an updated tensioner and new chain?

Audi q3 is very good. But, some technology features missing. It drove well and the turn radius and acceleration was excellent on the vehicle. The Audi is built to last mileage-wise with less issues than the other car brands. I like its performance of drive and quality of build/Longevity. The outside look of the vehicle and how it drove over railroad tracks and potholes was significantly different than the other cars I test drove. However, there is no back-up camera, no navigation, media went in and out. For the price you pay for the car, you would think these items come standard as they do in less prestigious brands such as Honda, Ford, and Chevy.

Repeated issues with carbon build-up which turns the engine indicator light on. Audi has cleaned the valves previously, at no charge to us acknowledging this problem and that it will likely recur. It has recurred, but now they want $1300 to remove the engine for a thorough cleaning. 2009 was the first year for the Q5 and a fair solution would be to recall this car or take care of the cost for this recurring problem. Audi has declined any further assistance. We will never purchase an Audi again.

The Audi FSI engines are subject to heavy carbon build up so beware before buying one. My issue that I have beside the carbon build up is the timing chain. My 2007 4.2 Q7 jumps out of timing, causing the SUV to shake at idle speeds, misfire, and turns on the CEL light that makes you fail smog tests. At this time, Audi service center has had the SUV for about 4 -5 weeks and still cant fix the problem. The entire engine has to be dropped to service the 4 chains and chain tensioners, etc. The dealership avoided dropping the engine and we recently found out were trying troubleshooting by moving can adjuster to the another side of engine.They gave us a loaner to use but just want our SUV back and fixed to smog for DMV, then get rid off. The Audi dealership stated that they had to recently service 4 engines that had timing problems and think they will see more as the Q7s age with miles. I just want to know if anyone else has had the same problem with the timing on their Q7 3.0 or 4.2. If so, please contact me. Want to hear your problem and how it was resolved. My miles is about 74,000 miles. I think Audi will need recall or repair or class action suit is needed. 2014 is coming and the 2007-2009 will hit higher mileage and should all have problems with these thin timing chains.

I leased a new 2015 Audi A3 Cabriolet from Audi Palo Alto in October. A few weeks back as the car was climbing a hill enroute to Lombard street in San Francisco in Traffic, it started slipping backwards and refused to accelerate upwards. The cars behind me naturally honked and drivers were mad at my car not only blocking traffic but slipping backwards. When I switched off the car and tried restarting it would not start for 10 min. After 10 min, it started again and went up 100 feet and again slipped backwards. Somehow after an hour long traumatic experience, I got out of the hill. When I contact Audi to service the car, I was initially asked to take an appointment and no one at the dealerships service team took my call. Finally I found them and after testing the car, they told me there was a fault in the cars mechatronic system and that the part had to come from germany. After 2 weeks, they said they got the part and completed the repairs. I took the car and when I tried starting it after a few days, I got a transmission error message again. Weirdly, with my other set of keys, the car worked fine. When I tried contacting Audi, again no one responded. The service agent I worked with ** never answers to my voice mails. Overall I feel cheated and disappointed with Audi with a bad car and pathetic service... I am trying to get my lease terminated!

I purchased a 2014 A6 from Bell Audi in NJ. The dealership service department is horrible. Not only do they not service the car correctly they try to rip you off by trying to sell you other parts. I called corporate to complain and they did nothing about it. I dont recommend you purchase a car from this dealership or an Audi for that matter. They break done easily and their parts are very expensive. If youre going to buy a german car buy a BMW. Its a much better car and their customer service is much better.

I paid off my 2016 Audi A6. I cancel the additional products which was finance with with my loan. I was due over $5000.00 in refunds. A week after the refund was supposed to be mailed to me I contacted the purchasing dealership to check the status. I was told that Audi Financial Services received the refund a week prior and cash the check. The same day I contacted Audi Financial Services and was told that refund check has to clear their bank and a refund check will be mail to me within a week. Waited two weeks past the expected day of the refund. Call Audi Fin and was told that the amount of the refund was over $5000.00 and someone with higher authority have to approve the refund. Call back a week later the Rep told me they are still working on the refund and no other information was available at this time.

There are lots of cars to select from. For example, cars range from SUVs to Sports Vehicles, like the Audi R8. Another very good vehicle to purchase would be the Q7. That SUV has everything a family needs to travel and not only is it good for traveling, it is very elegant too. All Audis offer all the newest and best technology up to date. They all have navigation, Bluetooth, etc. Most of the SUVs have sun roofs too. They are very beautiful from the inside and out. You can choose from no features, to all features. It gives you a wide option to personalize and and upgrade your vehicle. Another thing is that to upgrade it is very reasonable prices. The passenger capacity is also amazing. It has a very roomy passenger seat and backseat in the Audi Q7 and it still has lots of room in the trunk.

Very long story but in summary, 2012 Audi Q5 has faulty timing chain tensioner (known issue) which causes catastrophic engine failure costing over $10,000.00 to fix. Audi dealership has been great trying to help but are obviously hindered by Audi America in assisting. Audi consumer affairs department literally chuckled when my wife was explaining the situation and said things could always be worse and would should be thankful that they are helping at all. When we requested that the case be escalated, we were told we were at the highest level already and nothing else could be done. A real shame, we have two VW/Audi cars currently and have had many in our families over the years. If this is the end all be all decision in this matter... These will certainly be the last 2 VW products we will ever own. Very disappointing... The Q5 has been my wifes favorite car and my GTI has been my favorite... Could be the end of our loyalty to the brand.

Audi has many exciting varieties. Large to mid size in both car to sports utility vehicle. There are also coupes and hatchbacks. This model brand typically has the appearance of a luxury car and truck. It describes modern, high quality and has unique styling compared to others. Also, it has modern personalized styling and customizable features that describes luxury. Fully customizable options for the modern world. This model brand boasts full passenger capacity, featured spacious legroom and seating comfort that is consistent with modern luxury fit for luxury style passenger space.

The 2018 Audi Q7 is quite possibly the best car on the road today. It is very solidly built, extremely quiet and comfortable, and handles like a sports car in highway traffic: no sway during quick lane-changes, is not prone to over-control. The 3.0 Quattro provides tremendous power despite the cars size and weight. Plus, the 18-inch wheels provide the driver a great view of traffic ahead, a big advantage when anticipating slow-downs and congestion. A pure pleasure to drive.

This brand has a fairly wide variety of models. Including Audi A3 Sedan, Audi Q3, Audi A4, Audi A3 Cabriolet and many more exclusive and family cars. The variety of models range from sedan to cabriolet. I had the Audi A3 Cabriolet, it was a beautiful cobalt blue. It had a nice range of features. Mine was a standard wheel drive. The stereo was very nice as well. You can option this beautiful car out to your hearts content. You can add a turbo, choose your color, change stock stereo set and much more. The capacity in my car was good. However, I would imagine a sedan being much more spacious and better for family than my cabriolet. My cabriolet had enough room for myself and my school supplies, however.

I purchased the car used in Late August/Early Sept 2012 in New Jersey. The car had around 42k miles on it when purchased. Within month the oil light came on and I had it in. They topped it off (no receipt) and told me to watch it. Came in again Oct 19 and at that time they updated ECM software and replaced pressure regulating valve and front crank seal and started oil consumption test. They told me that the problem should be fine now. January 2013 EPS light came on and this time it was faulty steering column control module. Oil light back on March, April and every month since. They told me to just come in every time and they would top it off with no paperwork. Over the summer of 2013 the light started coming on every 2 weeks and I started topping it off myself because I couldnt keep running back there and getting into work late. I have had the oil changes done at the recommended intervals, always at the dealer. In Sept 2013 when the light came on again, I took it in and told them it had been coming on every two weeks for a couple of months. They said they would watch it again, and when it came on every two weeks, they did the oil consumption test for the second time. I had to pay for phase 1 and wait for the light to come back on which I did. I had it in two weeks ago for phase 2 and at that time the engine light had also come on. The car failed the oil consumption test and the catalytic converter needed replaced. I have an extended warranty which covers the catalytic converter, but they said the oil consumption issue was not and now I am over the original warranty. They were going to try to get Audi to do something but that was over two weeks ago and the oil light came on again. I had to wait for the catalytic converter to come in and they dont want me to bring it in until they talk to Audi. How long does it take to make a phone call? In the meantime, I am afraid of my engine seizing, which I have heard has happened, and I am tired of having to run to the dealer every other week. I have been in that place more than any other service department combined with all the cars I have owned. I am a 50 year old professional woman who takes meticulous care of my cars and this is absolutely absurd! My son is soon to get his license, and I certainly do not feel safe having him drive around in this vehicle. I have done research on this issue and I know there are a lot of unhappy Audi owners out there. I have been waiting for a class action suit to come about. Hopefully I qualify...Just a footnote...my daughter had a VW Passat when she first started driving and we had so many problems, the dealer took it back, and sold it at auction (He was a friend of the family though)! Sorry for the tirade, but I have reached my wits end! Today, February 22, 2014, I received notice that Audi was not going to assist in any way and the dealer may pay half of the cost to replace pistons and rings? Half? First of all half of what? I have no idea what the cost is going to be... I can only imagine its very expensive. Second, this problem has existed since the day I bought it and it was still under manufacturers warranty at that time. I don think I should have to pay anything for what is obviously a defective engine. I cant even sell the car in good conscience, but I am truly at a loss here and infuriated. Where is the consumer protection here? What are our options? Help...anyone!

I leased an Audi A6 and turned it in one month early pull ahead lease for S5. Don’t get me wrong I love the actual car but the service has been a nightmare. Charging me so much money 5 months after I turned the car in. Trying to charge for excise tax that I paid but they applied to the actual car payments. In doing so when I did pull ahead deal instead of it looking like I had a car payment left it looked like I owed excise tax. After many calls and hours of my life I’ll never get back they acted like they figured it out. I made a pay off turn in settlement for the extra miles and thought it was over. Then I get a bill for excise tax in the mail. When I try to explain to the specific department they tell me they just received this bill from my city. I called the clerks office and they told me the excise tax for the A6 was sent in April 2018 and they are trying to make me pay it in April 2019. They lied over and over and after making the previous settlement and really still trying to collect excise tax I already paid them. Now I have to spend all kinds of time trying to get this dealt with, and no one will just make good on it. I was told BMW service is phenomenal... And I honestly wish I leased with someone else. Lesson learned... Never again.

I purchased a new 2019 A8 - and there is a problem with the software on the engine control module. This leads to misfires and power loss - and Audi has no fix for the issue (they are suggesting a software update will be coming in 9 months). How can you sell a $95k car and not stand behind it - just a joke - Audi should be ashamed.

Within the last 14 months, I faced for 3 times of spare parts fail: Gear box gasket changed on 14/10/10, leaked again on 15/12/11. Engine gasket changed on 6/10/10, changed again for leak on 20/01/11. Drivers window jack changed on 2/09/11 then broke again on 16/12/11.

I must say that the Audi Q5 is a car that you feel healthy, although the German car is equipped with lots of electronic devices but rarely car seizures”. After 4 years of use, I still see the vehicle smoothness and quality as when they were new. Crisp exterior, handsome much thanks, partly angled grille at large. Generally very satisfied.

Audi Sedan A4 comes in a variety of colors including black, gray, white, and many more. Good fuel mileage and has a nice kick to it. Very comfortable as well. It has four doors surrounding the car, two mirrors with great rear view. Very sleek and aerodynamic showing the great amount of time to make it. Trunk is a hatch. You can get leather seats and customize the cabin to have various options such as extra features in the entertainment system. You can have four to five people inside. It is kind of a tight squeeze due to the low surface area but there is a lot of room for your feet and it had huge area in the back for storage as it does in the main passenger area.

I ended up removing my car from the Audi in Orland Park, IL and taking it to another Audi location. The new robot technology was used to diagnose the cause of engine failure. I provided Audi with receipts where all the maintenance was completed in accordance to their recommendations. They forwarded all document to Audi headquarters. After a few day Audi accepted responsibility for my engine failure and they will be repairing it. Thanks Audi for your honesty.

I have a 2002 A-4. It has about 110,000 miles. It is once again in the garage for its third transmission. At $5,000 a piece, you would think Audi would stand up for its products. Well no, they do not. I have called over and over to tell Audi that I feel there is something wrong with the way this transmission doesn’t last. I was told when I called Audi that because I dont have the transmission fluid changed every 35,000 miles, they won’t even consider helping...I told the girl that the owner’s manual says 100,000 miles. When you call, they just have woman answer the phone, who doesn’t even try to help with the problems. Well, the whole problem I have, after spending $5,000 a pop for a transmission for the third transmission in one car, should not be. And Audi should just cancel the number to call because to get help is like pissing in the wind.

Audi a5 from 2008 - 2 days before holiday on 26.04.14 the window cable mechanism breakdown, cost 225 for the part only+ labor cost 3h. On the 4th of May 2014 on our way to Venice, it was raining, a skylight take place, our central console dead (navigation, radio, media, no oil check, completely dead). Went to audi dealer in Venice, paid 80 euros to check the BUS Interface. The part need to be replace, 330 euro for the part + 120 euro labor cost, as is a UK car they need to order the part from UK. After 3 days in Venice we decide to buy a GPS for 150 euros and continue our holiday (Italian audi dealer check and top up our oil Castrol edge 5-30W ONLY SINCE the car was new 1500 km). Later on the 10th of May 2014 we arrive in a nice city call Brasov in Romania and the engine stop with no engine sign on. We call a service. They come to investigate our case and surprise they check the (ENGINE 135000 miles) timing chain and the top (plastic) tensioner. It was broken into pieces damage @ few 3000 TBC. We left the car in Romania and return to Jersey Channel islands UK by plane. The conclusion is the audi company diminish our entire holiday + 4500 into parts and labor cost. We plan to pay a visit to our insurer as we have full comprehensive insurance on the car + travel insurance, hoping they will do something for us as the car is not in the warranty anymore..... So the conclusion is what can get any WORSE than buy and drive an AUDI on a peaceful holiday .... WHERE IS THE GERMAN QUALITY????? It never been probably.

I took delivery of an Audi A8L that I purchased from Audi of Fairfield (in Connecticut) on September 1, 2011. I already owned a BMW 5 series and another car, but neither had all-wheel drive. So I wanted to get the Audi before the first snow. I took delivery on Sept. 1 only to accommodate the dealer, Audi of Fairfield, who wanted to close the sale in time for an end-of-month bonus. On Sept 1, Audi was offering $3000 to BMW owners who purchased an A8, but you have to own the 7 series, not the 5 series. Six days later, on Sept. 7, Audi of America extended the offer to those A8 purchasers (like me) who own a BMW 5 series. Neither the dealer nor Audi of America feels the least bit obligated to extend the offer to me. If you bought a $20 shirt at a department store and it went on sale 6 days later for $18, there isnt a department store in America that wouldnt give you the $2. But it seems that when you buy a $90,000 Audi 8L from Audi of Fairfield and take delivery earlier than you needed the car to accommodate the dealer, neither the dealer nor the parent company will extend to you a $3000 rebate that you become eligible to receive only six days later! I want to sue the **, perhaps by claiming that their behavior violates the covenant of good faith and fair dealing that courts in most jurisdictions read into contracts.

It is safe and others should have it to not be in danger when this is a great car for almost everywhere to drive through such as off roads, some highways, streets in neighborhoods, the roads off at the stores, also the drive thrus. I would say it has a nice appearance and should be recommended for others so they can appreciate the looks of the car and how well it is for people to drive with barely any problems having to be on the car at all.The various upgrade helps it get lighter and to be more safer they add protection inside the car also which is very great for kids, children so they wont have any technical difficulties as the other fast supercars that dont really have any protection inside, within or without it. An Audi helps gets people to places like an average car. The capacity and the weight the car takes on is incredible because it still holds against heavy people such as myself and my other family members who are always entering my car to go to places wherever. For others it would helpful so there would still be a engine functioning.

I bought a used A3 Quattro with 2800 miles in 2015. The car handles and drives very well but only if it is not in the shop. I have about 69K miles and have already had a water pump failure at 55K and now have a Gear Shift Lever Assembly issue. At about 65K the car started giving me an electronic malfunction warning and told me to stop, place the car in park and call service. I had it diagnosed to this assembly and have been told the repair is about $1700. I thought the days of poor reliability were over. I guess not! This vehicle has engineered obsolescence and is only good for the 50K warranty. I advise not buying the A3.

Purchased a brand new Audi A4 four months ago. There is excessive brake dust on the wheels, even with daily cleaning, and the car rolls back on seemingly flat surfaces. The service due light is also coming on only after 2400 k.m. The dealership has advised me that all this is normal. I know it is not, I have been driving for over 25 years.

I bought a 2002 Audi and it was slightly used when I bought it, but in excellent condition. However, after several trips to the Audi dealer for repairs, my car caught on fire under the dashboard (electrical fire). I began to search the internet to see what I could possibly do and to find out if there had been other experiences like mine. Fortunately, I did and found out not only there had been more cases similar to mine, but that they had had serious issues over the years with Audi cars catching on fire.

Audi ULTRA S-TRNC Gearbox FAILS weeks out of warranty on 38 month old A6. Bought an AUDI A6 Ultra S-TRNC July 2016. Have full service history with Audi. Approved garages spending over £35k, out of the blue Friday 2/09/19 heard a strange whining noise from the engine. Took it into Audi Stirling who advised Gearbox pump had failed and resulted in gearbox damage, it will cost £9117.60 to fix, neither the dealership I bought it from Audi Stirling or Audi UK all the way up to the Managing Director were interested and refused to help me. Just kept saying out of warranty. Their aftercare is appalling and when you investigate the Gearbox online the internet is littered with Ultra S-TRNC fails with no help from AUDI. Not even a warning light on the dashboard lights up no warning at all. Today I have written to WATCHDOG and to 2 national papers. Not what you expect from a leading car manufacturer!!!!

Dear Customer Care, I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are malfunctioning and ruining the name of Audi. I have been using the Audi A 66 past 7 years which is now 86000 kms been running but now the service centres are just malfunctioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.Audi India has created a customer which is just for a name sake and cannot do anything. The name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything. Then why Audi India has created a CUSTOMER CARE. Its better you remove that and close that customer care and make it customer information centre.I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.At the outset so called customer care is also cannot do any thing. After my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where can i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get rid of the problem or i close the issue. This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image. I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now. I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has. I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer. This is it. Thanks. Jai **

I bought an Audi Q7 from Audi Alto Pennant Hills and also bought extended warranty. The car has been sent back for repairs more than 3 times and still there is the same problem or new problem. The AUDI Mechanics are either poorly trained or totally not professionally qualified. Each time it is so hard to speak to someone from the service department. Every phone call, the receptionist will give an excuse that All the servicemen are on the driveway or not on their desks. I have called them 5-6 times each day just to leave my number and no one calls me back.I have to CALL and CALL! I even have to ask my friends to try calling to reach the Service Department and they too experience the same problem - leaving their phone numbers and no one call back at all. Funny thing is that I am a car owner of a Ferrari, Lamborghini, Fiat, Mercedes-Benz and unfortunately this AUDI Q7 which is definitely the WORST purchase I ever made in my life. I have never encounter any problems with my other cars at all. I will never buy another AUDI in my life again as the AUDI brand and reputation has been seriously tarnished. BAD and POOR customer service. Do not buy from AUDI ALTO PENNANT HILLS unless you want to be disappointed by faulty cars and poor service by their mechanics. Extremely disappointing!!!

Audi 2007 Cabriolet-Takata air bag recalls - Advised of Takata air bag recall by CARFAX (not Audi) on 3/10/2016. I immediately called and emailed dealership who advised they were not aware of recall arrangements but would get back to me when parts might be available. I subsequently did received notice of driver side airbag recall from Audi on 4/5/2016 with the letter indicating no replacement parts were available and I would be advised when they would be. I now have received another notice for the passenger side airbag with same note that no parts are available and I will be advised when that would occur. After 5 months, does anyone think (from a product manufacturing standpoint) that this is acceptable? Note to Audi USA--lack of definitive communication and action will always drive away your customers!

The A3 model comes with many included features that a lot of other makes are considered options. The driving experience is premium with total driver happiness. Some upgrades available on the website but were somewhat limited because of the many included features as standard equipment. A truly upscale car for the price. Seating for five passengers is the standard for this sedan. Although back seat seats five adults are more comfortable with two adults and perhaps one child.

Audi Midtown Toronto (Agincourt Autohaus). I have a regular service (odometer 118364) at Audi Midtown Toronto on Sept 01, 2011 and mentioned there is a vibration at front wheel during acceleration (all season tire). After service, the technician told me that should be the tire problem and charged $21+tax. On Sept 29, 2011, I rescheduled for service of vibration at front wheel because it still happened (change to snow tire). After service, the technician told me he didnt feel anything and charged $31.50+tax. On Oct 11, 2011, I rescheduled service again of vibration at front wheel because it still happened and the technician told me he didnt feel anything. Maybe the floor mat? On Nov 29, 2011, it brought up the same problem again. This time the foreman told me the same store didnt feel anything, it may be the floor mat. On Dec 13, 2011, it brought up the same problem again and I drove to show the foreman whats going on and told him not the tire or floor mat problem. At the time, the foreman felt the vibration at front wheel during acceleration and rescheduled on Dec 16, 2011 for check up again. After check up, he told me he didnt feel anything. It may be the floor mat? So I have to bring this problem to Audi Uptown on Dec 20, 2011 and schedule service on Jan 06, 2011. Finally, they found out the drive shaft problem and told me its under warranty. After job was done, suddenly they told me that this part is not under warranty. They did it before (on Feb 02, 2011 and Mar 03, 2011) and I needed to pay for parts and labor of $982.5 +tax. I told them this case and brought up on Sept 01, 2011 at Audi Midtown Toronto (Agincourt Autohaus) and I will talk to them should it be under warranty period. On Jan 9, 2011, I met up with Audi Midtown Toronto (Agincourt Autohaus) the service manager, Rolf ***. He told me that from the past two times, if CV boot is broken that can cause. This happened on May 13, 2010 and Sept 01, 2011. What? Same side broken twice in 2 years. What kind of material are your parts using? (Because still in warranty period odometer 118364 Sept 01, 2011) Is that easy to damage the drive shaft even the CV boot broken? I pay almost $50k for Audi. Why are the parts (CV boot, drive shaft and even the engine) easily broken? I should post this case to public and let people know about my case. It is below todays requirement and service standard. I am very disappointed because of Audi Midtown Torontos (Agincourt Autohaus) mistake (in five times visit. I have all service date and time in my email). The drive shaft can be replaced under warranty. The other thing was the wrong CV boot (left side) was broken two times (May 13, 2010 and Sept 01, 2011. It looks like its very easily broken) and why they didnt find this problem (drive shaft vibration) when they replace the CV boot at the same time? It looks like he wants to make stories to cover their mistake?

2017 Audi A3 under 45k miles needs a brand new fuel canister and a NEW TRANSMISSION! The Factory warranty expired less than a month ago but I was in quarantine on top of sky high Covid cases. Dealership has had my car now for 2 weeks and sent an estimate for $10,800+. Then had the nerve to say they would cover half!! Like what! Half?? I’m mind blown that this can even be an issue on this new of a car, but it’s even more mind boggling that its an AUDI. They use to be my favorite brand. I’m afraid to even get this car back as it’s obviously a lemon, and it doesn’t seem like they will stand behind it.

Ive been the owner of several Audi motor cars. I idealize the style and implied quality. I purchased my current car new. 2006 A4 2.0T S-Line. Ive been the only driver. The vehicle has 72K miles and now 10 years old. Its always parked in a garage at home, work and the airport. The point is the car is pristine. I was made aware of a problem that the Audi 2.0T engine was having with certain series of VINs. The years ranges 2005 to 2008. The supplier of the forged metal cam shafts identified a quality defect in the hardening process. There are blogs and details with VIN on the web and some vague messages from Audi confirming the problem and series numbers and warranty extension 10 years or 120k miles.As you might have surmised by now my 2006 A4 2.0T S-Line, broke down on the highway on a Sunday and needed to be towed to my local German Autowerkes shop. Audi was not going to pay for the tow 30 miles away and offered no assurance that the car falls under the extended warranty. I had to get the car repaired and which totaled $5,200. I thought AudiCare would be reasonable and offer some form of assistance. After 2 weeks back and forth with Kimberly a well trained bad news breaker of sorry sucker and thanks for being an Audi customer, she did indicate in guilt that I might have gotten help if I took it to the Audi dealer and pay $2K more. So long story short if you plan on keeping an Audi more than 3 years, dont.