Lies! Do not let them pull your credit! The General Manager Chevrolet Jim ** on the River in Tulsa, informed me that they work with all types of credit and that he was certain with a my 560 credit score he could get me in a car. He lied, the car lot stated I needed a co-signer and would have to trade in my current vehicle on top of that. That’s with $2,000 down all for an $18,000 vehicle. Also when the pulled my credit, as to what they called as a “soft hit” turned into 5 inquiries all from my application with them. I would not only NOT recommend them, I will advocate against any potential buyers from even contacting them.

Never take the Dealership extended warranty on any car: They will do as little as possible, to the extent of blatantly making ridiculously accusations that actually insult your intelligence while looking you straight in the eye!!! They must be trained at this! Most of the time they try to insinuate that youre at fault and you should pay for the repair! Or the problem is a figment of your imagination! Not just with GMC/Chevy, Also w/ Honda. Most vehicles are built well enough to just get them pass their extended warranties! All in all my GMC 3500 extended Savanna van has given my family and I two wonderful trips From Jersey to Key Largo towing two Wave runners, Full Scuba equipment for three, Fishing poles and tackle! We removed the seat behind the front seats out to give us more room for traveling (great idea!!!). My friends l take on fishing and golf trips seats six w/ one sleeping in the rear seat!!! The one in the rear seat love it!!!

I love my 2015 Chevy Cruze LTZ RS. I actually had one as a rental car back in 2015. It was so comfortable that the 12 hour drive seemed to fly by. I love the look of it and enjoyed driving it. The Cruze has great pickup for a four cylinder car. The turbo gives it some really good take off. My 2015 now has 79,000 miles on it.

I love my Malibu. It has served me well. I am 80 yrs old and it is perfect for me. The ride is smooth and it handles easily. The display panel is convenient for me, and I enjoy all the options. The seat adjustment has come in very handy on those occasions when I have had knee issues and needed room to get a straightened leg in the drivers side. I liked my Malibu so much, I converted the lease to a purchase!

It no coincidence that owning two GM Trucks with the same 5.3 engines has failed on me. 1st 2011 Tahoe camshaft failed due to oil consumption. 2nd 2016 Truck Ticking due to the lifters went bad from the AFT. Chevrolet has bulletin not known to the public and will not fix these problems. Had I not had extended warranties I would be hit with the cost and GM known about this defects among their engines.

My experience driving the car was awesome. The car met every expectation. I would recommend the equinox for a family just starting out or who have two kids. Great road trip car. Very smooth ride.

I would purchase the 2012 Chevrolet HHR LT again but they no longer make this model. Midsize SUV with a lot of room in the back. I have almost 89k miles and not one ounce of trouble. Very comfortable car and easily seats five people. Excellent gas usage and uses regular and flex. Comfortable leg room for long distance driving. Like the style and a way of staying in the SUV. Also had an Explorer Sport at the same time, but chose to use this most often. Tried Kia Soul, Ford Escape, Jeep and Chrysler Sebring. I was amazed at the power this Chevrolets 4 cylinder car had and its ease of getting in and out. I would have preferred the gas tank be on the drivers side though and the rear window wiper control higher up on the dash, although I didnt use it often.

My Chevrolet Metro has 13 inch tires so for street use only. Good gas mileage. Only 3 cylinders, so not a lot of power. Definitely a smaller vehicle, and so I try to stay off the highway. It has 4 door, comfortable seating. Easy to drive in the city and okay first car. Experts recommended the vehicle and this model has good customer ratings but it was a mistake purchase, should have purchased a different vehicle... Replacement parts are expensive though and its not the safest of vehicles if in an accident.

I only had my 2018 Chevy Trax for about 4 months when OnStar goes out. It makes my radio not function right and my volume goes full blast on its own. Chevy still hasnt come up with fix yet. This is not acceptable. They need fix it or do something to get me a vehicle that works right. The radio been replace once. Also OnStar is a very important safety feature that needs to work.

Took my Q80 in for a small paint defect. Infiniti said, Bring it where you want so we took in to our Chevrolet dealership in our town. They washed our vehicle and sprayed some kind of chemical on the rims. The rims (all 4) has streaks that rolling down all the rims. Which are discolored. Manager said they didn’t nothing wrong. By the way I have pictures of what they looked like before. What’s next? I’m NOT HAPPY!!!

My 2016 Chevy Sonic LT is a really good stable Vehicle. That year specific is the best model and configuration. The MyLink Radio is wanting as it does not have Android Auto... It was the only MyLink that year that did not get the new system. But all in all the sound is amazing. Control above and beyond. Windshield curve is an issue with rain but driving is safe. AAA+

I have a love fair with the Chevrolet for years because of the style of the vehicles they come out with every year. I have owned 7 different Chevrolet vehicles since I started buying vehicles. The vehicles handle very and they are comfortable and the interior is just beautiful in them.

The Chevrolet Trax is a smallish car, not made for two full size people. And I would recommend the upgraded seats. With that being said it is a strong runner, great gas mileage (Im getting 27 to 30 mph, running up and down the mountains in Colorado) and the all wheel drive is has done well in snow up to 18 so far this year. Overall I am pleased with my purchase.

A complete waste of money for the purchase of this vehicle. I bought this new in August 2013 and every year since I have had it, separately from routine maintenance or normal wear and tear, I have had it in the garage to have some part replaced and whenever I have called General Motors or the dealership it is always the same response, Oh that is not covered under warranty, so basically NOTHING on their vehicle is ACTUALLY covered under warranty. Their bumper to bumper which is only 3 years or 36,000 miles whichever comes first is a JOKE!!They have used poor lousy parts in their vehicles and they are fully aware of it so they sit in their BOARDROOM and put their hands in the air because they just dont care but until they finally OWN up to the problem they have lost my BUSINESS!!! This business acquired a government bailout during the Bush administration and they DO NOTHING to assist their CONSUMERS!! I will never again purchase a Chevrolet/GM vehicle, this car has been nothing but a pain in my pocket!!

I love the Chevy truck me and my boyfriend have. Its safe overall and hasnt really had any major problems. The truck is easy to keep clean and havent really had problems with it. We like the heated seats, how it looked. How it drove and Ive always loved Chevys and will probably always buy them. The fact how safe it is and that it will be a great family truck and we will be able to give it to our daughter one day. However, I dont like how much parts cost to fix it but other than that my whole family loves it. We bought the truck lifted, so the tires and most everything else cost a lot to fix or replace but it still doesnt ruin the truck for me. I would totally recommend this truck to anyone or my family. Its going to be a great family truck when our little one comes in June.

One of the best modern trucks I have ever owned. Made by an old American company. Compared to most of the plastic features in most imports today. Make America great.

I bought a 2017 Chevy Colorado. I took it in for an oil change and rotation of tires. After I got the call that my vehicle was ready, I picked it up and was heading towards Ocala Florida and notice that my vehicle was rattling and swearing to the right. My wife told me move over to the right to take a look at why it was making such a rattling noise. She told me it sounds like you have a bad tire. I went to the medium and parked and took a look at the tires. The nuts and bolts were completely loose on all four tires. I was able to actually remove them with my hands. I called Ferman Chevrolet customer service and told them what happened and they wanted me to bring the vehicle back to them. I brought it back to them the following day because the car was not running right. The transmission seem to be making a noise and not changing shift. I took it to the dealership and they had to replace 3 of my tires and rims because they were damage from the time when I took it on the highway and the nuts and bolts were not tighten. They also flushed my transmission 3 times, because they noticed that there was a problem with my transmission. They told me that they had resolved the issue so I took my truck home. A few days later I started to notice that I was still having those transmission issues where it wasnt changing gears. I called GMC and filed a complaint against Ferman Chevrolet. They had me take my truck to another dealership to confirm the issues that I was having. The other dealership stated that it appear that it was a factory defect with the transmission. They claimed that they fix my issue. In 2 weeks later I was having the same problem. I called GMC and this time they didnt want to talk to me. I could not get anybody to help me with my truck that I had only had for 5 months. I did not have a choice because they werent willing to help me so I had to take a loss on the truck and trade it in for a Toyota Tacoma. I swore that I would never buy a GMC vehicle again. Be aware that this happened to me in a truck that was only 5 months old and had less than 5000 miles.

4cyl. Surprised of the pep. Live in north country. All wheel drive good on roads. Interior has plenty of room. But the Chevy Equinoxs back seat does not drop down flat. Inconvenient when have to pack things full in vehicle. With back seat tipping up this is wasted space.

My Chevrolet is one of the worst vehicles ever built. It has inherent manufacturing issues that were ignored and the cars were sold anyway without any regard for the failures that were known by the manufacturer to occur. I hate everything about it. There isnt one thing that was built to last. The production should have been stopped immediately... no that didnt happen. GM just sent all the cars to be sold to consumers with the built in defects.

I love the Chevy Tracker. I have owned 3 of them. The first 2 were automatic and this one is a standard. I like the standard better. I have traveled all over the country in one and had no issues whatsoever. I would definitely suggest buying one especially if you like to go camping and you drive down a lot of dirt roads. The four wheel drive is my favorite feature. I also like that it is small and that the back seats come down for a larger storage area. The car is also super durable. Just do the normal upkeep and it will run forever.

I fell in love with my Chevrolet when I first saw it. I wish that it would speed up when I need it to. I would also like to have a back up camera and I wish I had leather seats or heated seats. Also, it needs to have better brakes and better steering for me and other people driving it. But other than those, I like how compact and cute it is. Its very lovely and eye catching to many people. I also love the color of the car. It suits me very well. I love this car overall.

I purchased my 2014 Chevrolet Equinox used and havent had any problems. I get regular oil changes and service checks to prevent unexpected issues. Winter driving is great. Handle and wheel control is outstanding. I went for service recently and a salesman tried to convince me to trade it for a newer model.

Purchased my 2016 Chevy Equinox in May 2019. I fell in love with it immediately. The heated seats were my # one must have on my car. We have put at least 5 thousand miles and so impressed with its quiet ride and how it is so easy to drive.

My car is 20 months old, has 19,800 miles and the engine blew up. I found two other cars in my immediate area that had similar problem with similar miles. I say there is a quality production problem.

The Chevrolet was what was available to me for a vehicle with the amount of money that I was able to spend at that time and point. I have had nothing but problems with that model and had a Ford been available to me that is what I would have chosen. I am just not a fan of Chevy vehicles. I would rather own a Ford seeing I have never had an issue with a Ford and that is what I grew up around was Ford brand vehicles and when there was a Chevy in my family we always had problems with them.

I own a 2005 Chevy equinox that I have had for almost 4 years. I bought it used for $2000.00 and I felt like I had a mediocre deal because it had 300,000 miles already but I was desperate at the time. The car over all is good, it served its purpose and gets the job done. It runs good, it has no body damage but I sad to say I feel its on its way out now. Im having some problems and I cant afford to fix it now, so Im riding it til the wheels fall off.

This is a great car but the overall experience is marred by some petty greed. The car comes with the ability to remote start; check battery, location, lock unlock; etc. This all comes with a internet connection through AT&T. They want between $180 to $420 per year to keep this service active. Thats absurd. My Ford provides these services free of charge. I understand that OnStar operators need to be paid but I am talking about basic tech services here. Is my car charged? When was it last driven? etc. I would love all that OnStar has to offer but I am unwilling to pay for it. Why cant Chevy provide basic informational services like Ford does for free?

I think Chevrolet manufactures in my opinion, a decent line of vehicles. There is pros and cons to every car manufacturer and for the value Chevrolet does make a dependable long lasting vehicle. There are so many variables to that statement too that I also think it can be a toss up or luck whether yours will be included in that group of being long lasting or dependable!

Bought a brand new 2018 1.5L Malibu with 2 miles on it, have had extreme acceleration problems off and on everyday. It will have no power and sit at 3400 rpms even when the pedal is at WOT. Dealer cant duplicate the problem so were stuck with it... Monitoring it thru the OBDII port I can see that there is little to no boost PSI on the turbo during acceleration when Im having this issue. No check engine lights on at all and we now have 1700 miles on it and it hasnt stopped giving us issues.

In the last 4 months I purchased 2 used Chevy Volts with low miles and excellent condition. They replaced two Toyota Prius my wife and I owned. We’ve been Prius owners for 12 years, and have had a great experience with Toyota, but the Volt appealed to us for its much greater battery capacity as well as how it drives. What I didn’t anticipate was a far worse repair experience than I’ve ever had with any car in the last 40 years, and the fault is with Chevy and GM, not the dealer, for not having a commonly failing part available for the repair. It’s been 3 weeks now waiting for the part. In the meantime over many calls to GM for help, they have been absolutely awful. Day after day they apologize but they can’t tell you when the part will arrive, so I don’t know when I’ll get my car back.Three weeks after buying the second Volt, I had a problem starting it. I eventually got it started and drove it to the closest dealer in Arlington, MA. They told me right away it sounded like a common problem with the shifter assembly, but unfortunately the part was in backorder. Under the extended warranty I purchased, I had 6 days of a loaner car covered, so I got one and didn’t worry. A week later, the dealer still had no idea when the part would come from GM.That’s when I called GM and opened a case with Customer Service. The call center folks are friendly and try to help but are extremely limited as far as solving any problem. They assigned me a Senior Advisor however, and that was supposed to get my case escalated. But the Advisor also couldn’t tell me when the part would arrive. They also could not offer me any coverage for a loaner car during the extended wait for the part. The Advisor resorted to reciting policy to me on this issue. On multiple occasions I have tried to reach the Advisor to share information from the dealer or ask for an update. I’ve never been able to reach her the same day or next day. It has taken 2-3 days and messages and escalations for her to respond.Last week both the dealer and GM said the part was expected to ship that week. It didn’t. I called every day for an update and never got any sense that anyone knows anything about the parts availability. Then they said the part shipped last Friday so it should arrive that day or next day. The dealer looks for it every day but still hasn’t seen it (Tuesday). Again my calls to the Advisor, to ask about tracking the shipment, have not been returned.After borrowing my wife’s car for a week, which left her without a car, and getting rides to work from colleagues, I rented a car yesterday. With the extended warranty already used, and GMs policy preventing them providing any coverage since the manufacturers warranty has just passed a few months ago, I am now stuck with the rental cost, for how long I don’t know.The dealer says there’s nothing they can do til the part arrives. GM customer service says there’s nothing they can do to get the part to the dealer. The people responsible to make the part and ship it are completely insulated, as are any higher level managers, since customer service has said they can’t provide me any further contacts.I think the Volt is a great car. This mechanical issue is very minor. The car has a good reputation for reliability. But Chevy and GM can’t seem to provide a part for a common issue in the car. I’ve since heard that some Volt owners purchase and stockpile certain parts that occasionally fail, because they anticipate GM won’t be able to provide the part for repair.At this point I’m committed to the car, but don’t think I’ll ever buy another GM product in this lifetime, based on how poorly they’ve handled this. And I recommend the same for any car buyer. A global, multi-billion $ company can’t have common repair parts available within a day or two - that is a company that deserves to go out of business. And no more government bailouts. After buying the first one several months ago I bought another. Three weeks later I had a

Im 65 years old and have owned nothing but Fords. This is the first Chevrolet I have ever purchased. If I had only known what I was missing all these years! I love this truck, Ill NEVER go back to Ford. Not even if its free!

The dealer was in a different town. We had to drive a little was to see the truck. The truck was really nice and had all the things we were looking for in a new truck. The price was another thing that made the truck a little more appealing.

My Chevy Astro was a customized conversion van that I wanted to be able to use if and when I went weekend camping. It was perfect van for myself and my children. It was easy to clean, especially since it had its own built in dust buster that you plugged into in the back and could just run off the regular car battery. The van had a TV in the back with ear phones, a separate radio/cassette tape player with & w/out headphones, first aid kit, Kleenex box, cooler, bed in back that went down with the push of a button, fancy lighting in back, shades that pulled down in the back & sides & had the high top. Its just that the tires were an odd size that always needed special ordering so they were always more expensive. Also, I would have liked better gas mileage. The Astro wasnt a very comfortable traveling van for long trips but it was comfortable and roomy for everything. Wish I hadnt sold it.

This is what could happen to your new Chevrolet Suburban Premier. I’ve owned a 2011 and 2016 Suburban LTZ. I’ve also owned two 2018 Suburbans but I was never prepared for what happened to my 2018 Chevrolet Suburban Premier. I purchased a used 2018 Chevrolet Suburban Premier and the engine went out after a little over 100K miles. I understand that it is out of warranty based on miles, but since it’s a one-year-old car I reach out to GM leadership for some assistance.I sent an email to Mary Barra and all the VP listed on their website to get some form of assistance but GM flatly refused. It’s very disappointing that a $65K car, which I always service at a GM dealership monthly, needs an engine after 100K miles. I told them I would never buy another GM vehicle. If it were a company that purchases large quantities of their vehicles they probably would do something. Big companies don’t need assistance; a small guy like me is more in need of their assistance. It’s costing me well over $7000.00 to replace the engine at a Chevrolet dealership.

I own a 2007 Chevrolet Trailblazer SS. While I was driving down the highway in Chicago Illinois at approx 55 mph the vehicle self accelerated to the maximum throttle position (pedal went to the floor). I could not get the vehicle to stop. Applied both feet to brake pedal while moving like a bullet. The vehicle suddenly lost power and I lost control of the vehicle spinning me around at approx 80 mph and crashing into the median wall now facing on coming traffic with cars trying to avoid crashing into me. Most horrific and scariest experience in my life. Not a single airbag deployed leaving me with serious injuries and a completely totaled vehicle! When I contacted GM to complain about this issue they told me they would escalate my complaint and someone would contact me within 24 hours. However a week went by and no one has called to follow up, apologize, and or even offer concern and I contacted them every day after the accident. I was constantly told the same story someone would be in touch! This happened February 22, 2017. As a loyal GM customer I am highly upset!! And will never purchase another GM product as long as I live! I have owned nothing but GM my entire life but never again. This company cares nothing about life whatsoever. They only care about the almighty dollar! After doing research I found several complaint about this unintended acceleration issue as well as no airbag deployment. Only by the grace of god I am alive today! Shame on you GM. You have lost a customer for life and I will tell the world how selfish and inconsiderate you are about caring, about quality of your cars, as well standing up for your mistakes! I could have killed my family as well as other families in the process and they wont even recall the vehicles to prevent further crisis situations. They wont do so until many families have died and it cost more to pay the claims than to recall the vehicles. As a 701 union mechanic I would be ashamed to even be employed by this so called manufacturer! Owner beware. If you own a Chevrolet Trailblazer get park it now and get rid of it! Dont take it to be service. They will most likely turn you around and say your vehicle is fine! Salvage that vehicle and do your research before you buy anything else!

We have always chosen Chevrolet. We traded our 18 year old Trailblazer last April. It was hard as we never had to worry about buying big items. Our children have moved on to their adult lives and its just the two of us. We purchased a Trax and are very pleased with the size and comfort.

Its the best car I ever owned. The longest car I ever owned, hardly no major problems and good gas mileage. I wish they still made this one but the fact is they dont. Its been a god-send. I need a new one but that isnt going to happen. I love this car.

We purchased a 2016 Chevy Impala for my husband. In the 3 years we have had the vehicle, we have replaced the following items: 2 batteries, 1 starter, 1 purge valve. I am writing a review today in regards to the purge valve. Our check engine light came on and so we took it to our mechanic. The mechanic stated that the purge valve needed to be replaced, so we replaced it. 3 days after we paid for the repair, a letter in the mail came from Chevy stating the purge valve may be bad and to take it to the dealership to be replaced. Since we already replaced the valve, I applied for the reimbursement. Chevy is denying my reimbursement since it was not done at the dealership. This is the last Chevy we will ever own.

For those of you driving 2016-2018 there’s a legitimate “recall” out for a warning msg reduced power mode. Luckily my mechanic hates these death traps and told me to spread the word. Get these POS off the road. Went from 70mph to 10 in seconds. Sound familiar?? If so call dealership give them this recall code and get it replaced on their dollar. ****recall***** (It’s called a special request recall) no difference to me other than the public is unaware. Needed new pedal accelerator, sensor and a shifter, new wiring because they used glue which melted our wiring around the pedal. Chevy is scamming the recall process. Unbelievable.

Im not a fan of it (Chevy 1500 Van). The vehicle was said to be in much better condition than it is. It was being sold by a family member and so we thought they would be honest about the condition of the vehicle. It breaks down too easily and has been in the shop several times this year. The only thing that I like about the vehicle is that it is big enough to accommodate my family. However, I would honestly overhaul the entire thing. The upholstery is garbage, the engine is hard to work on because of how built. I have never had a vehicle break on me the way this one had.

My. 2005 Chevy Silverado is asked to do many things including hauling a 3200lb camper around 7 months of the year. The truck is dependable. And I always feel safe even in heavy winds, rough mountain roads or on the Freeway.

I love my 2017 Chevy Impala. The interior and exterior are gorgeous. People are amazed how much room they have in my car, even in the backseat. What’s really amazing, though, is the size of the trunk - it’s huge! The dealer was just ok and they do keep downgrading owner benefits, such as $7.00 oil changes for life are not $7.00 anymore.

It was a very dissatisfying experience at Kingdom Chevrolet in Chicago, IL. A 2018 Chevy Camaro 1LT was advertised as $17,695 on their website and seeing that I called Kingdom Chevy and confirmed the car availability and price. They were affirmative for both. I traveled all the way to their place for 2 hours and met the representative and he said there wont be any changes in the price and $17,695 is the final price plus TTL. We did the test drive and because the price was confirmed, I accepted for their credit run to know the APR that I will receive though I have an offer from bank. I gave all the confidential information and they ran my credit check. Now the manager comes and say, the price on the website was including some rebates and he can offer the car for $25500. Manager started asking me if I am in military or a student or a teacher, etc. How could a customer browsing through the internet know if rebates are applied or not. I was thinking $17,695 is a right price as 2019 models are already on the roads and they are trying to get rid of 2018 models and hence the price. I do not have concern on Chevrolet brand but the dealership is fooling the customers with false prices on their website.

I love my Chevy, the model, and everything about it. It is good on gas and very reliable and thrusts easy to get around with lots of room. It is a great family car and great for kids. It also has a good price.

I love my Chevy Silverado 4x4 truck. I am a realtor and it is so comfortable when I go to show houses. Does not matter if I am driving in the city or highway, no more back pain at all. This full-size truck has spacious interior and exterior and strong V8 engines. I think the Silverado has a nicer interior and it also rates slightly better for reliability than other trucks. It is very quiet and rides great. Nice tight ride and handling. The biggest change for me is the mileage. Real-world driving city and highway on the very first tank 17.5 mpg. The best so far was 21.8! I will never look at another truck again, I am a Chevy girl for life!!!!

I bought a 2015 Traverse LT with 25k miles on it in June 2016 from a dealerships. Now (as of April 2019) I have approximately 88k miles. It has been a complete piece of junk as compared to my Jeep Grand Cherokee. The Traverse AC system broke ($600) had a partial transmission failure ($2k) rear driveshaft needed to be replaced ($1k), front suspension had to be completely replaced ($1,600)... This car is poorly made and I deeply regret purchasing it. In addition the interior is cheap and the bottom of the front seat is coming apart. Super disappointed in this car. I intentionally bought an American made car and really wish I didn’t. Chevrolet should be ashamed of themselves.

I purchased the 2019 Chevy Silverado Custom 4 door crew cab about 1 month ago. After seeing several of the other models and comparing the Trail Boss, the LTZ and others I went for what I thought was 1 grade below but, still above the work truck. The vehicle I wanted was being used by the dealers fleet dept. After taking a quick peak of the outside they took the truck to clean while I went to close the deal. After a few days of driving I realized the center console did not even offer storage. The truck drives heavy and lacks some of the great features my base 2015 Ram truck offered. Last week I jumped in my friends 2018 Ford F-150 work truck and it blew my 1500 custom out of the water with features on the steering wheel and stereo that come standard. Chevy is nickel and diming their customers. I will never buy one again and can not wait to get rid of it!

Our Chevy Suburban is black. It serves its purpose in transporting my family. I like that it has nine seats. I also like that it has a lot of trunk space to fit groceries, a stroller, sports equipment, etc. It has multiple cup holder for those days when we have drinks in the car. Overall, I am satisfied. However, I wish somehow that it had better gas mileage. Right now, gas mileage is terrible. I also dislike that the trunk door opens up. Id prefer a trunk door that opens sideways like the passenger door.

Love my bolt. Easy to drive. No gas needed. Handles like a dream. Has a lot of great features especially the one pedal feature In the L drive position when you take your foot off of the excellent stir the car comes to a stop.

The Chevy Trax is a new car in their lineup. Its a cross between a car and SUV so a hybrid. It was reasonably priced for all the features it offers. We were able to get a great lease deal which helped seal the deal. Chevy has a great reputation and the salesmen were super helpful. My father also worked for Gm his whole life so we tend to buy American. We love the gas mileage and color of the car. The safety features on the Chevy Trax are so good. Also, we feel completely comfortable with letting our teenage daughter drive the Chevy Trax. The keyless start feature is nice on cold mornings. It makes life a little simpler especially in Indiana! The Chevy Trax is an amazing vehicle but I always appreciate more color options. I believe that a sunroof option would be amazing as well. It isnt a loud car which is usually a big complaint of mine. I also do think the seats could be a little more ergonomically designed. The Lower lumbar area is not very comfortable, too

Customer service after purchase of car is excellent. Parts are in stock. Constant offers and rebates and freebies. Car has good safety features and drives well. I am satisfied. I know no car gets mileage listed and no car lasts forever. But this is also a USA car so I am supporting our country.

Chevrolet makes nice cars and trucks. I was very happy with my 2014 Volt Premier and I am very happy with my 2018 Volt LT. The acceleration is great, the ride is comfortable even at 6 and 250 pounds and the controls and features are those youd normally find in more expensive vehicles. I was rear-ended in my 2014 Volt by a Dodge Challenger and, although my Volt needed $6,500 in repairs, it was obvious that the Challenger was heading to the crusher in a boneyard.

Have not had a major problem with this truck since I purchased it in 2009. I have a 2009 Chevy Colorado Truck. It runs smooth after 62,000 miles with no tune up. Love the on-star feature... no engine problems, handles very well on the road, feels and sounds like you going 50 miles per hr when you are actually going 70mph even now. Of course I keep the oil change and do regular maintenance on the car. My husband bought this truck new because he wanted something that a female could drive due to its midsize. He died a yr later and I decided to keep the truck and sell my car... Best decision I ever made.

We have had this Chevrolet Astro since 2004 and have had no trouble, except for the air conditioner. We had to replace that. That top coat is peeling but it still runs great. We are sorry they stopped making them. Will be replacing it in a year or two.

I have always said Chevrolet was the best vehicles; but I was wrong. My next car will NOT be a Chevrolet. I bought a 2019 Chevrolet Malibu in 2020 with approximately 40,000 miles. In November of 2021 the car just died as I was driving. My mechanic finally discovered the issue. An electric modulator went out. Since I bought the car used, Chevrolet refused to cover the cost. Thanks Chevrolet for nothing. Won’t waste my money again.

This is probably a fine car for short trips in climates that dont get snow. Terrible Denver, Colorado. No wiper on back window. No weather protection for charging port. Drivers entry is difficult. Suspension has limited height range. Radio controls not intuitive. Mileage is only 38 mph after the gasoline motor kicks in at 35 miles.

The Chevy Spark is very economic and easy to find small parking place. It is wonderful enough room for the both of us. Great on gas and has a great radio. It is also has 10 airbags for safety.

I own a used 2004 Chevy Tracker. Up to now it’s been reliable. The body doesn’t have a spec of rust and the engine and transmission are still running strong. The issue I have is with the integrity of Chevrolet Motors. Recently while driving on the highway my left front wheel became unresponsive and the front end vibrated violently. My mechanic informed me that the front cross member/subframe had rotted out. After doing some research on the internet I discovered this is a known problem and the warranty was extended to 10 years or 150k mile.When I contacted Chevrolet Customer Service to see if they would still honor the recall they refused because it was past the 10 year warranty. This is disturbing because it is a known and documented SAFETY defect. My realization is that Chevrolet still puts economics ahead of the safety of its drivers & passengers. So if you’re an advocate of Chevrolet please check the internet for any recalls or complaints for your vehicle model on a yearly basis because our safety appears not to be Chevrolet Motor’s priority.

My Chevy Colorado had been totaled for a vehicle fire, truck almost killed me. There was no apparent reason why it happened, so most likely a product defect. There is a recall on 2018 Chevy Colorados, a fuel pump failure, which increases the cause of fire in fuel line. According to the fire report from the fire department, the cause of fire was fuel tank/fuel line. Apparently my Colorado was not part of this recall but maybe should have been based on what happened. To be sure, I wanted GM to investigate their vehicle, seeing as how it was less than 2 years old, bought brand new off the lot, only 17k miles. They stated that because my insurance company has it, that they will not look at it. My insurance company is fully willing to let them investigate it, but that means nothing to them. They stated that I would have had to call them before my insurance company in order for them to investigate and have a claim open. To me this is less about the claim and more about the fact that the vehicle caught fire while I was driving, no apparent reason why. It also feels like they are 2 separate issues. This is a safety issue that they need to address, and their only response is well log the issue. My insurance company hasnt been much help either. If GM is producing Trucks that are a hazard on the road, they need to do something about it rather than log the issue. No further efforts have been made on their part to help me, I have not been treated like a loyal customer but rather a nuisance and just a number. Worst customer experience ever.

First of all I’m not a person that can swayed easily. This truck pretty much sold itself. What I mean by that is it had all the things that were important to me, nice color, 18 inch wheels, chrome features, dark interior, nice front grill and sensible features like rear defroster, usb capabilities, better gas mileage and beautiful design.

My 2019 Chevy High Country has been a nightmare. Within my 1 st week owning my High Country I began to experience transmission problems. It would shift very hard between gears 3-5 up and down. I got hold of my dealer, Reliable Chevrolet in Springfield Mo, informed them of the issue, a shop foreman took a ride with me and Agreed it was not right. We set an appointment for one week out, I thought this strange to wait a week for such a serious defect, the truck got much worse during the week. I then took truck in, after 2 days I called to check on it. The dealer had not even looked at the truck, I expressed my extreme displeasure in this, my truck is my work truck and need all my tools to do my job as a home builder. I then thought it important to contact Chevy, I called customer care, they opened a case # and said a specialist would call within two days, 3 & 1/2 days later they had still not called.In the meantime I learned the truck I traded in was still at dealership, I called them and Chevy customer care and stated I am extremely unhappy with my brand new $65,000 truck having transmission issues within the first three weeks of ownership and wanted to unwind the deal. I would buy my old truck back and give them back their lemon truck that I had purchased, Reliable Chevrolet refused to not sell the trade truck, Chevy customer care, stated they would reach out to Reliable Chevrolet and see if they can help us get this resolved. In the meantime Reliable Chevrolet finally got my truck in to service and said it needed a brand new transmission. They contacted Chevrolet and they agreed and said they were shipping a new transmission. Would take 2 to 3 days for it to arrive & another day to install it.I called in in three days later to check and see if they had received the transmission only to find out that Chevrolet engineers had change their mind and said it needed a modulator part to work correctly. I was very displeased because as stated above they told me to continue to drive the truck for a week, it’s smoked, I could smell the transmission oil burning, and the hardness of the shifting had to be doing permanent damage to the truck. I have been a loyal customer of Chevrolet, for all of my personal truck and my company vehicles for employees have been Chevrolet’s. In the last 10 years I’ve purchased 25 brand new Chevrolet trucks. With my experience from this 2019 Chevrolet High Country, and the way I was treated by Reliable Chevrolet Springfield Missouri, and the very poor customer service from Chevy customer care who never did call me back until after week after Reliable Chevrolet returned my truck, I will never again purchased a Chevrolet vehicle or deal with Reliable Chevrolet in Springfield Missouri. My best advice is Buyer beware. My only voice With a large corporation like Chevrolet and this dealership which is very large in six states, is my buying power, they will no longer enjoy my business or have me or my company as customers, I have always spoken very highly of Chevrolet and actually argued with Ford owners about quality and service and brand loyalty, no more.

Im really pleased with my Equinox. Drives GREAT. Good gas mileage. Zero things to dislike about the car. Buying it, and dealing with Chevrolet has not been satisfactory. Problem 1: Chevrolet wants to sell On-Star. Fine. I dont want it. Eventually, On-Star called me one day when I started the car. I couldt shut it off. Chevy was broadcasting an add into my car, without my consent. I was so mad. They got me to press the button. I tried to be nice to the operator. But, told them no, and dont do that again. And, yes, someone can contact me about this. No one every has done so. Bottom line: Chevy could not PAY ME to own On-Star. (Ive designed electronics for 40 years. I bet I can disconnect the antenna).Problem 2: I love the multi-media center. But occasionally, they lock it up with a text message. It is a warning that I should not look at the screen while driving. And, I must acknowledge by pressing OK to release the screen. How hypocritical that I should read, and acknowledge a long text before the screen functions. I would like to punch the attorney whose idea this is in the nose, and then in the groin (hypothetically, of course). That is a piece of software that is broken!

One owner, one person, great little car for road trips or bobbing around in the city, cheap on gas whether in the city or on road. The most people I would take in a car this size would be 2 people. Great for someone going to college for touring around. I have owned a 1979 Chevette and all I can say is it was the best car I have ever own.

My Tahoe LTZ is all and more they said it would be. It is very stylish and beautiful. It has snap when you press on the gas at zero and even snap at 60 miles per hour. There is plenty of room for 6 people but I will say that the 2 sitting in the very back need to be agile or of the younger generation. Overall, I love my Chevy Tahoe LTZ. I would buy another one all over again.

Chevy first car in 1963. Drove 1957 Chevy. Had a 1958 bel air. Had a 1972 impala. Always liked General Motors. Got a 1969 Camero after getting out of the Air Force in 1972. Never had any major break downs of any cars except accidents.

Poorly Built Vehicle - Just told by dealership I need a new engine for 2012 Chevy Cruze (4 cylinder) with approximately 50k miles. Sure dont make them like Honda. So much for American made, will never buy Chevy again. How is this possible??? POS!!!

Way to go Chevy for making sure your pockets stay padded while the rest of us have a car that’s spent more money fixing it than what they paid for it! I am up to almost $2500 in repair costs and have been without a car for 6 months. I have replaced the ENTIRE PCV system. The water pump, the terminal block fuse, the starter, engine oil cooler, sensors etc has been replaced and some have been replaced numerous times. It’s horrible how this is clearly a problem from the factory and a poorly designed system but yet Chevy has no fix, swears there’s nothing wrong, will not issue a recall, and are allowed to get away with it. Don’t get me wrong because I always have and always will drive their vehicles and I’ve had no problems to date with any of the others I’ve owned. But this one sure has left a bad taste in my mouth and highly disappointed that they don’t care about our/my loyalty to their line. I loved the car except for all the issues. Once I get it back I have no choice but to try and get rid of it before the next 50,000 miles since that’s the average they last until the PCV system starts to fail again.

I like Chevy the best because they are the most reliable vehicle to have and it was a good price compared to the other vehicles. However, it is small so I cant fit all my kids in it at the same time. Also, mine does not have air conditioning and that is something I would like to have for hot days. But I like that the parts are easy to get and cheap if something does happen to it. Also, I think I can drive it more because the mileage goes higher than other vehicles.

I dont drive much but its held up well despite being 15 years old now. It was a stylish car when purchased. I have had a good experience. Its been a sturdy and affordable car with only minimal repairs needed. This car has worked well for both city and country driving, for family trips and also as a great work car. Dependable, affordable to buy, to insure, and to repair, handles well during Iowas four seasons. However, the body paint hadnt worn the best, car does show some rust. But it has worked ok for family but on the small side for use with car seats and booster seats.

I like trucks now. This Chevy Avalanche was my very first truck. I dont think I will buy another car just a truck. I love Chevy. I also have a Chevy Suburban. I would never buy anything other than a Chevy next time a Chevy Big truck. I love the color the style of my Avalanche. It is metallic blue green. Sometimes it looks blue sometimes green even purple at times depends on how the light hits. Its perfect color for my Philadelphia Eagles team. Fly Eagles fly. Very stylish and its great for all our fishing gear and road trips too. I think my suburban is more comfortable on the long road trips so I wish the Avalanche was more comfortable for my shoulder resting area. My arm gets stiff after riding. Also it needs a bumper step to get in and out.

I loved the style of the car. The Chevrolet Cavalier was an older car, but it was a great little car. It got great gas mileage, Air conditioning and FM Radio and it was just the right size car for me. It looked like a sports car, but with a 4 cylinder engine, and had all the features that I needed in a car. It had a roomy trunk for groceries and enough room in the back seat but I would have liked to have a little more room in there for the passengers.

The Chevy that I bought most recently has been a really good car so far. It does not take much gas to fill it up and once you fill it up it will for miles and miles before you have to fill up again. I also like the fact that it is small and you can park it just about anywhere and turn it around on a dime.

I have the 2015 Chevy Silverado and have been very satisfied with product. Has the comfort of a automobile and drives like a automobile, have had no issues and the manufacturer has been awesome in maintaining it.

The build quality seems to be good but not perfect. The same with performance. I love the Chevy Volt. The battery gives us enough range on a full charge to get almost anywhere during the average day. Its quiet and runs smoothly with lots of power. There have been problems, of course. While the software is generally great, the entertainment center software had big problems. Software updates have helped a lot. And, we had a problem where the transmission control unit short-circuited. Thats pretty much it in a nutshell.

Ive always owned a Chevy, but have driven other cars while being employed by a automobile dealership. My Chevrolet is the most dependable truck Ive had. I have a 1999 Suburban and Ive never had any more than a flat tire or dead battery...

Love the roomy cargo area in my 2006 HHR, and the way the back seats fold down flat. My car has 185,000 miles on it and the engine still runs strong and quiet. On the minus side of the ledger is the lousy service from Chevy mechanics. Its not unusual to have to bring the car back two or three times to fix the same thing. Each time, they try to charge me again.

The GM Chevy brand speak for itself. Chevy has quality control, excellent performance to the customer that services it regularly. A Chevrolet vehicle will give nothing other than an excellent ride! To have & own one is a treat to never forget.

We purchased a 2014 current and last style Impala to be manufactured. The Impala was driven less than 12000 miles. It is without question the finest automobile we have ever had the pleasure of driving. The ride is terrific, provides consistent 29 miles per gallon or slightly better in ideal conditions. The automobile has all the bells and whistles save factory navigation. We enjoy each and every amenities on this vehicle save one item. Im not a real fan of low profile tires. We will soon remedy the low-profile malady by downsizing from 245 45 r19 to a 17 in wheel which will be very close in total circumference with a much higher sidewall. This will provide a much gentler ride over bumps, bumps and road imperfections and still odometer and transmission will operate correctly. I am currently researching correct replacement wheel so as to accommodate the larger brakes on this vehicle. Offset and bolt pattern must be adhered too. I really believe in days to come current SUV fanatics will come to realize the sedan was a good buggie. For the life of me I do not understand and yet I do. What does not sell you bring off the market! So happy I was able to get one, and almost a new one, suits me. Lots of room and a joy to operate.

Driving a 2019 Chevrolet Impala has been a mixed experience. It had a very smooth and comfortable ride. The seat, which appeared to be ergonomically designed, actually hurt my back after a few minutes. The transmission generally was efficient and smooth, but without warning occasionally jerked or failed to accelerate sufficiently from a stop. The arm rest on the console was too high and my elbow hit it every time I made a right turn. And the drivers side mirror was huge and blocked my forward vision when I made a left turn. Overall a seemingly good car that Ill never buy.

I purchased a 2011 Chevy Cruze, mind you im a previous SUV owner. I was apprehensive about going back to a car, but when I saw this sleek, sporty car I said I had to try it. I love the style, comfort, gas mileage is awesome because I commute. Chevrolet did a great job with this car. I want to go back to a Suv. But can’t bring myself to do just yet. I love this car.

The A pillars are warped, I need to replace TMPS sensors again, the overhead center console fell and fuel filler neck failed. All of this has happened within the last 60 days. I will complain about this until I have to opportunity to ask management at GM if they care so much about their customers and products why would they allow such a piece of garbage be manufactured? Let alone be sold?Ive spent the better part of the last year fighting and beating cancer yet I cant beat a poor piece of crap truck. Ive owned this truck since new less than 3 years and documented all of the service and maintenance completed and all has been completed before the manufactured recommended intervals yet this junk truck is falling apart. A 48K piece of garbage. To say Im disappointed is a understatement.

I purchased a brand new Corvette SR in June of 2019. This is a body style that has been in production for 5 years. In September, my car was hit and required body work including a headlight. I found a body shop at a dealership and confirmed all parts were available for the repair. After confirming this, the car arrived at the shop less than 3 hours later on Oct 3. The service adviser committed completion by Oct 23. I got my car a month later (11/22) due to the headlight availability. All along, NO information was available until about a week prior to completion indicating The order (Headlight) was being processed Whatever that means. Once the headlight did arrive, the car was ready for pickup within two days. When a virtually new car is tied up for a month for something that is totally within Chevrolets control, they need to accept responsibility. Here is where they broke down in this long story. 1) Parts availability information is inaccurate. The parts manager can see inventory available but when he goes to request it, the item is reserved. Visibility of a reserve is a very basic inventory function. 2) Delivery - When a backorder does occur, available to promise showing an anticipated delivery should be the norm rather than leaving a customer guessing. 3) Allocation - They would move parts to build new cars before covering service requirements. Does this make sense? Build a new car knowing full well you cannot keep it roadworthy due to material shortages.4) Customer Service - I called in my complaint on 11/21. I have had multiple contacts since then til now 12/3. Today they called and left no message. Three minutes later I get an email indicating they have been unable to contact me. I called back less than an hour later and left a message. No replay as of this writing. They simply try to wear you down rather than step up and take responsibility for a problem of their creation.I absolutely cannot recommend Chevrolet as a go to source for a luxury or performance vehicle until they are prepared to manage the supply chain better in both supply and information. And provide a customer service department that actually is expected and empowered to do something about these problems.

I have owned a big variety of vehicles Fords Dodge Volkswagen Etc. My first car was a Chevy 1968 Chevelle Malibu El Camino. Really nice car. Never had any issues with it. Really tough engine. Great transmission. My second one was a 1969 Chevy Impala. Never had any issues. Both of them nice old muscle cars I put together myself. Put a lot of money into it. Was all Chevy parts. You cant go wrong with them. I put a small block 400 in the El Camino and a 350 in the Impala both with Turbo 350 Transmission. I would recommend Chevrolet product to anybody. I really enjoyed both these vehicles that was in my younger years when it was all about speed and looks. Now its more about comfort and safety. Chevrolet has all of that wrapped up in their vehicles now. I would recommend it to anybody.

No vehicle is completely wonderful. But with the stop and go torture mine goes through it is real good. My Venture has tons of space for all my crafting supplies and even though it is 15 years old it gets at 20 miles per gallon and has good get up and go! Nice quiet, smooth ride and handles well in lousy weather.

Too bad GM killed this car. 2018 is the last year for the 6 speed manual. Not even available in the 2019, and now, GM thought it was a great marketing move to kill all of their cars that normal people can afford. My car has been very reliable, and on a recent Buffalo to Chicago trip, averaged nearly 50 MPG. It also has a great deal of useable power and torque with the manual box. A 1.3 litre turbo 4 is not the slug you might expect. I dont want an SUV or truck of ANY kind. I want a car thats fun to drive and handles well. Thats why GM is getting it back in a week when my lease is up - and isnt leasing me anything else. After leasing me my last 4 cars. Ive replaced it with a 21 year old car in excellent condition, which pays for itself in about a year of not making payments. Now I can buy something really fun instead - another motorcycle!

I got this car from my mother who passed away and it has been awesome. I will never get rid of it even if it stops running. It was my moms. Some things mean more than anything. I feel she is watching over me when I drive this car.

I really wanted a Jeep and bought one. For the three month that I had it was broke down more than I drove. They kept fixing it until the guy said it was enough so they offered me a Equinox. It drives nice, it’s good on gas, the only thing is I’ve went from a eight cylinder to a four, big difference! Would still go for a Jeep! My dream!

Just bought a new 2019 Malibu LT. Hydro mini cars find out what I wanted even drove a Mercedes and other small SUVs that I was interested in buying. After driving this I was very pleased on the performance and how smooth the troll and all the actors that were on it syncing smart car step its absolutely wonderful. I got a very good price on it being in the year in the month I dont know what it was but it was a very good deal and I was very satisfied with it.

I have read and read the reviews about the transmission and about being hesitant to go after you make a stop at sign or light. My 2015 Chevrolet truck does that and has 26,000 miles on it. Brought it in and was told that its normal and there is NOTHING they can do about it. My uncle has the exact same truck brand new and it does not do the same thing as mine. I told that to the service tech and his exact response was, He got lucky!!! Jerk!! I was so upset about that. Have had no help with this. I am scared when driving my truck because it could cause an accident or something. And ALL you get from our local Chevy service people is, There is NOTHING we can do. Unacceptable!! I wish I never bought this truck!! I have paid off 4 Chevy Silverados and NEVER had this issue. What is there to do next?

Being a Chevy family for years I am very disappointed to find out that they hide problems with their vehicles from their customers. They can send out flyers to purchase new car mats or upgrades for cars, yet when a part is bad on their vehicles are bad. On our Trax our pvc valve cover went bad and Chevy had known that on the 2013-2017 Trax, Sonic and Cruise this part had been malfunctioning. It would have been under warranty from my dealership had I know when I was home to take it in.My warranty is not valid anywhere but there. Of course they never told me that either. My family decided to see our son who is in the Army 3.5 hours from our home. Car was not covered. We were stranded for 3 days because the strike caused a lack of parts throughout the country. Dealerships were closed because it was a weekend so we went to a Pep Boys. Chevy acknowledges this is an issue but refuse to reimburse me because I didnt go to a dealership in the town we were stranded in. Which by the way couldnt find the part we needed a Kia dealer had to find it! We will be trading in our Chevys by the end of the year and getting a different brand who believes in customer service not just making a buck!

We love our new Chevrolet Equinox! Just the right size. Rear seats fold up or down easily. Love the push button back door. Love our internet service. We feel safer with all our safety features such as all the cameras and blind spot notification. Would highly recommend.

Worst car I have ever owned. Problem after problem. Just around 100,000 miles and already have replaced so much on this car. Thousands of dollars!!! Water pump, o2 sensor, spark plugs, coil packs, fuel injectors, engine valves, blower motor for AC, timing chain, front hub, goes through brakes and rotors almost yearly. Will tell everyone I know never to buy a Chevy!!!

I sold my Mercedes CLS500 to buy a VOLT, it broke my heart but I found it necessary at that time. And I like the Volt, in sports mode it will outrun anything, the mileage is great, barely needs service, but it has one big downside - propulsion problems. At any given time theres a good chance your Volts little gas engine will start howling up like crazy, you will drive max 20 mph and sit (roll) and wait until the car gets over his propulsion power reduced moment... what can be very inconvenient if not dangerous on a freeway or driving up a hill. You might give it to your dealer for software updates, as this is the only service this car needs :) But the problem will come back. Also the initial 45 miles on a battery will get less and less, mine is currently 27. How much that all annoyed me? I bought my Mercedes CLS back and now we have 2 cars that could not be any more different form each other. Guess which one I drive most....

The truck is full of problem. I bought my truck with few miles. The transmission went off at 80,000 miles. The radio stop working, black screen, no sound. The door locks stop working, not able to use the remote to lock or unlock the doors. Very frustrated experience.

I purchased a New Chevrolet Tahoe 2018 White Pearl and on the second day noticed a ZIT under the paint and looked around and saw hair fibers and sand under the white paint. I took to the Dealership and they sent to an Autobody Shop and it came back with a different shade darker, not happy with the result and sent to another Autobody shop in Clovis California and it came out ok. There were more fibers and fisheyes noticed and sent back again. This time it was totally torn apart and my vehicle was in there for 11 days. Spent 55k on a new Chevrolet Tahoe and this is what I am dealing with. I noticed more fibers in the paint and need to take back. Really looking to take them to court, because Chevrolet is not doing anything to remedy or compensate me for the issue I am dealing with. Purchased at Keller Auto in Hanford California.

I have a 2015 Captiva Sport. I bought it in 2016 with 36,000 miles. Other than replacing timing belt at 80, 000 miles, which was covered by warranty, Ive only had to fix a power window. I now have over 97,000 miles and am happy with the reliability of this vehicle. Im an Uber driver and this car gets lots of usage.

I absolutely love the Chevrolet vehicle. It has been an amazing car for me. It has been very useful and I havent had any issues out of it. Its a great all-terrain vehicle. I can get anywhere I need to with the Four-wheel drive. I also love all the room it has inside so that I can haul anything I need to. Favorite vehicle ever Ive owned.

We purchased a brand new Chevrolet Tahoe from Koon’s Chevrolet of White Marsh, MD in 2018. It now has 31,000 miles on it. We drove an hour to this dealership multiple times even though we could’ve bought 1 closer to home because we had loyalty to the sales person who spent all of the time with us. There was nothing better about the price etc. With owning our own business we understand the importance of time & commission.As of June 30th, it had 3 issues: 1. Air conditioner was not working. 2. Thump sound coming from under drivers side area when driving3. Peeling paint on an area where bumper meets side panelWe drove it out of town for the 4th of July holiday & the AC wasn’t working. I called & scheduled service on July 5 for a July 8 appointment. I explained to guy in service what the issues were & that I had tried to take it for the paint to another dealership closer to home & they advised that I would need to go to a dealership with a body shop & that Koons had 1 since that is where I had bought the car so when I made the appointment I notified of them of all of this & requested a loaner car since it would probably be a couple of day fix if it was paint related. They said OK & transferred me to the call center to make the appointment. I mentioned many times that I expected these things to be covered under warranty. At no time did anybody say they wouldn’t be or that my car was out of warranty.My husband takes the morning away from our business to drive the car an hour away for the services. Upon arrival at Koons, without even trying to be helpful or offering other avenues the service advisor (Charlie) was immediately snarky & couldn’t wait to tell my husband that the car was out of warranty & we would have to pay for the loaner & diagnostic fee & that any repair would be out of pocket because we were 11 days out of warranty even though mileage was low. When I made the appointment we were 3 business days out of warranty. This immediately upset us. My husband said, Isn’t there anything you can do? And the advisor said, No you’ve never even used us before why would I help you. Which actually is inaccurate. Koons repaired things on our car & did an oil change or two. However a car with 31,000 miles shouldn’t need many services so of course we hadn’t used you for anything else why would we. So here we are the first time we really need assistance after buying a very expensive car from Koons & we are treated this way. We own a business that deals with warranties and manufacturers nonstop. We have to service & warranty units that we did not install. We’ve made exceptions for customers. We always go above & beyond. We have a 5 star rating. Chevy does the same. Nobody even ever offered to try & help us or call GM or anything.As a Cadillac owner I know the lengths that my local dealership has went through for me even though I did not buy the car through them. So I told my husband to ask for the manager & try to get the same level of service that we’ve had with our prior vehicle through Cadillac. While he did that I called Chevy. I spoke with a great advisor & received a case ID & filed my complaint. I got everything taken care of on the phone with somebody that we had not spent a dollar with. That’s customer service.Meanwhile my husband is wasting time debating the level of customer service we deserve with your manager (Dan) after having quite the discussion with your advisor. The advisor was arrogant & unhelpful. The manager wasn’t very helpful either but at least he wasn’t that arrogant & rude. My husband drove the car back to our local dealer who picked up the case & fixed everything & helped us get it covered. Yes the dealership that we did not give the business of a car sale to was the one that ended up helping us so guess who gets our business going forward. Jeff D’Ambrosio that’s who. Koons dealership isn’t even a 1 on the scale, it’s -5. Probably the worst customer service I’ve ever had from a car dealer or mechanic shop anywhere.

I love the mileage I get on my Chevy Cruze, and the standard safety features including the backup camera. I wish the trunk was a little bigger, and Im not a huge fan of the new tendency towards the fancy cans of fix a flats instead of actual spare tires. Im sure it would be great to plug a slow leak but it wasnt very helpful when I had a blow out on the freeway!

I truly enjoy my Chevy sportscar. Maintenance is key to keeping vehicles in working order and I keep to maintenance schedule. Because my car requires OEM parts, I work closely with Service Writers at the Dealership Service Centers. I am not a fan of paying for diagnostics more than once for any issue, although the dealer will attempt to charge me repeated diagnostic fees. Last time I took my car to the dealership for an oil change, the salesman made an offer to buy my car on the spot. It was a very uncomfortable situation because he would not take no for an answer.