In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

KIA agreed to fix my car which is presumably under warranty. We agreed that they will cover the parts and I will cover the labor at $1,250. After doing the repairs, they are now saying that they will not honor the warranty! This is on top of the disappointment I have had with KIA. I still owe $1,661 on the vehicle and I am so frustrated that they are pulling this! I would have never agreed to having them repair the car, had they not agreed to honor the warranty, as I had a mechanic who is willing to do it at a much more reasonable cost!KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!The magnet I just ordered to place on my car is in the shape of a lemon and it reads: Ask Me About My Lemon. Its a KIA, dude! Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Lets boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

Just received first bill will three days notice to pay. I have been on phone over 2 hours and cant get an account set up. Their reply, You have to get another computer (had tried on a computer and my phone) and just keep trying. I then asked for a manager and was begrudgingly forwarded to a manager who kept trying to help and now 2 hours 20 minutes later, still do not have an account and they cant set one up for me (even though they have all my info on their computer system).

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

Kia Lindenhurst NY ripoff artists refuse to return deposit.

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

My Kia Sorento 2009 diesel had 101,*** kms on it and since I bought it as new it has all type of mechanical problems. I told them the prob and I have a strong feeling it was the engine. They tested it and said that the car needed some parts. I changed the turbo and other parts which would cost over $1000 since warranty would not cover it cause its for maintenance and they charge me for filters more than $400. Since 2009 the car has in the mechanical shop more than 8 months, the last time the car was for 7 months, looking for some solution - at the end they changed the engine for a 3/4 engine. Two weeks after that the car was in the mechanic shop because did not turned on, and they change the turbo, and every week we need to return again for different failures. The car is in the mechanical shop again since more than 2 weeks without solution. This karma comes since 2009 and I do not have the chance to enjoy the car.I called back Kia and schedule an appointment to talk with somebody but nobody answer or return my calls. They never wanted to apply the warranty and in general charge me for a lot of parts that are warranty. We need to make a case for Kia to approve engine change. Since the car was under warranty although they never solve the problem and were waiting until the warranty expired. I tried to contact the corp many times but they never answer the mail or complaints. I decide to delegate this case to a lawyer cause I am so tired about this car and do not receive solution. Today I have a file with all history with more than 300 pages. Thank you.

I was on the freeway when my Sorrento steering wheel and brakes locked on me. I couldnt stop the car. It started malfunctioning and when I proceeded to stop the car from veering off the road, I had to place my hand on the gear and force it into park in order for it to stop. I was stuck out waiting 3 hrs for my husband to rescue me... on the side of the road. And when I restarted it to drive it back home I had to drive under 50 miles with the hazards on the whole way there. Once I got to my exit the car malfunction again and proceeded not to stop but kept going and I was forced again to put it in park in order for it to stop. Im still very much upset about it when I got home I cried because I couldve ran into a innocent person along with my life and really caused a lot of damage. Im thanking God that everyone is safe. But I dont know how Im gonna get into that car again. Im literally terrified of my Sorrento now.

Fantastic miles per gallon, roomy. After much research, I decided on the Kia Sorento. I have not been disappointed. A quiet ride & great gas mileage. There is a lot of cargo room, with storage in back. Hands-free option for phone. The turn signal lights on the side view mirrors are a great safety feature.

Well I bought a 2014 Sorento and it has died on me 3 times. The 1st time the memory board went the 2nd day I had it. They fixed it. 2nd time the battery went. They replaced it. Well today 4/17 I went to start my car and is dead again, unknown why. We called to have Kia to come tow and speak to a sales manager cause the service department was closed as per secretary. She advised speak to a sales manager, left message, didnt get a call back. Called again and was told only one manager and we would have to wait until 4/18 to speak with someone. In the meantime I dont have a car and I have a disabled five year old with health problems and spends a lot of time in the hospital. What am I to do if something happens? Call a cab, better yet. Every month I go to Boston Massachusetts to Boston Childrens hospital. What if this happened going there and I was stuck. This would be a huge health risk. I want a new car. This is ridiculous!!

Proud owner of a KIA Stinger GT, so called top model of KIA (please go to last sentence if you want the short version). I have owned may new cars in my life and had never had so many issues with any of them but when I had issues I was serviced properly and got a courtesy car for the time of not having a brand new car. I understand that 3 year I would not class as brand new but anything between 1 and 2 year and less than 50,000 km I would. 7 year warranty is only as good as the service they provide and what does it help if I cannot drive my car because it is in repair because of manufacturing faults. A few things I came across from brand new, paint chips like glass. The smallest stone will leave a damage (compared to my previous car which I had for more than 4 years), in 2 month I had more stone chips than in 4 years with my Mazda 3 SPS25. Nothing changed in the way I use the car or where I drive it.When picking up the car brand new already had water mark stains which they pretend not to see till I pushed their nose down on it. The leather seats had already indent/loss of shape. When I had a puncture on the front tire (15ks) the service center advised that the tire would be repairable, no issue with the puncture but the manufacturer put a tire on which is unsafe and has a huge shaving inside (Continental Tires), this tires were not on stock and I had to replace 2 front tires to be safe again. The thread was not even halve used, I sent Continental a photo of the tire and they ask to bring the tire to them. Well normally I do not hang my broken tires around my neck and as this is a wear and tear item I was under the assumption that it would not be covered by warranty and left it with the tire service.Next day I called them to ask if they still have them but they were picked up ($500 down the drain). All this thinks I can live with after all this Stinger is a nice car and when you pay for top model you have to expect top problems (a little sarcasm :-). Moving on now having 25,000 km (15,500 miles) on the car and coming out to my garage to find the car dead as a 10 year old battery can be when used in a start stop system, non of this is applicable to my car and the winters are very soft in Australia. I blamed my selves for not being careful when cleaning my car (no one else is allowed to clean my cars, Im very fastidious with my car) and may have left something on overnight. Hard enough to find out that battery is in the boot and it is not accessible when electric is down. I called KIA service to be told battery is not a warranty item (wrong, their terms and conditions states 24 month, car is only 17 month old).Well in the end I called KIA roadside assist and they came very fast (kudos to them) and they replaced the battery without any bad comments. No charges, me happy camper again, till I went away for 2 days with my other car and the car was dead again. I had to go to work as I had very important meetings and interstate customer flew in for this meeting so I was unable to accommodate for them (not of your concern sorry back to the facts). My partner had to drop off the car after roadside assist managed to jump start the car, at KIA service they let her wait till the last courtesy car was gone and told her car needs to stay for investigation. She had to find her way home from a location which has no easy public transport and we just live 9 km away from the service center. The sales center is just up the road and they at least had the courtesy to drop her off at home (Kudos to them but feel also sorry for them as the service center is a shocker and what they try to make good service center will destroy). Now Im sitting on my desk at work waiting for a call 3 days after and not one call to keep me up to date. Meanwhile I researched the problem and within one hour I found out that it is actually a common problem on several cars already returned for that particular reason, only KIA will know how many but as Im very particular with my car I would assume there are many out their. Im sure they will fix the car in the end but this is not my issue, it is the fact not to react to a common problem and thoroughly investigate and communicate such huge problem (I classify an un-drivable car as useless) as it could be fixed quickly and may also preventive be fixed in a service (not going there either another dark chapter).Forgot to mention gear popping out when trying to quickly shift from park into drive or reverse when parking and trying to get out of harms way. You must be tired by now and I bring it to an end other you fall over dead. Moral is that a 7 year guaranty is only as good as the service and the car if it is fixed and you missing your car all the time you still give a damn about the 7 year. Not saying other manufacturer have no problems either but this is the first time in about 10 brand new cars I owned I have such issues. The car could have been the neck breaker for the likes of Audi, BMW, Mercedes but I think they cannot even reach the service and quality of Mazda. Yes I love that car that is why I swallowed all this crap so far but be aware when you buy a new car. What is more important a car who runs or a car who has 7 years warranty to be in the service center all the time and you left stranded without car. Good luck with your next car.

Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.

I have had my 2013 Kia Sorento for 2 years and I have never had an issue with the car up until this far. Recently my fuel pump went out and as inconvenient as it was Kias customer service helped make the situation quick and cost free. Even though I was the second owner of the car, therefore voiding the Extended warranty, Kia still covered the repairs at no cost to me. Even though it was a holiday weekend they had me in a rental car the same day and even covered the entire cost for the week I had it. The customer service representatives were all extremely nice and very accommodating to our needs. I would recommend Kia to my friends and family and plan to get one for my fiancé in the future as well.

I am totally disgusted by your recent commercials advertising Kia cars. I can choose what television shows come into my home but I cant choose the commercials. You shouldnt be allowed to put such crap on TV. I would never buy one of your cars!

The Kia Sorento is my SUV and I just love it. Its roomy and drives well. Being older I like the fact that the car is high not one of those low cars. And being so high I have a better view of the road. I also like that the back seats can be put down to make more room for storage and there is a rack on top of the car for extra luggage or storage as well. What I dont particularly like about this car is the fact that the tires on this car are quite large and expensive. And if you need repairs its quite expensive due to the fact all the parts are under a protective cover that requires taking off the cover. So if you need to brake fluid this cover needs to be removed by a mechanic. But other than that, the Sorento handles quite smoothly when driving.

I purchased a 2008 KIA rondo in 2012 with 19,000 miles on it from a Kia dealership. We are now into 2015 with 51,000 miles and the engine is locked up! All I can say is they make really crap cars for an engine to lock up at 51k. I took great care of my car, getting all oil changes and services done on time. I will never buy another Kia and I will steer anyone I know from Kia as well.

I own a 2008 KIA Rondo, the bearing in the crank went. I am 15,000 over the warranty limit, and 8 months past warranty. Bought it brand new. KIA Canada says simply too bad your warranty is up. They also said that it was an engine fail but does not consider this to be a safety issue so will not do a courtesy warranty to help me either. Which KIA says they have done in the past, I say **. I have driven KIAs for 10 years, exchanged last one before 5-year warranty, but was assured that engine would have failed as well. Taking peoples money on a product you dont stand behind is unfair. Now you offer 10-yr warranty. That tells me you may have known your engines were crap and now they may have improved. What about taking care of your old customers who bought your garbage first. I still owe money on a car that is useless. There are many of other people out there like me and I will find them and get the word out.

Safest car on the planet. Bought the SUV on 7/18/15, totaled on 7/22/15. This car saved my wifes life. All air bags went off, cushioned her like a baby. Thank you Kia.

After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.

I had to have my whole dashboard replaced at 62000 miles because it was defective. Now, my dashboard is doing the same thing. I was told that because my warranty was expired, the defective dashboard could not be replaced. The airbag that is in this car is part of the dashboard. What happens if the airbag deploys while my 12-year old is sitting in the front seat? I called the consumer line and was told that I basically was on my own.

The paint is so cheap! It started peeling 2 years after it came out & months after I bought it! Also, I had to replace tires right away. I heard these are issues with a Kia. I won’t purchase another one.

I originally purchased a Kia Sorento EX in July and after the car being in the shop numerous times without any resolution to the problem, I then traded it in after only a month for another 2013 Kia Sorento EX but with the 3rd row seating and navigation package. My 3-month-old car was in the shop. I originally had a problem with the gas mileage and rpm to which I was told Kia came out with an update to fix that problem, which apparently after having the update applied to my vehicle has made the problem worse! I currently am getting horrible gas mileage for a four-cylinder; if I wanted only 18-22 mpg, I would have purchased a 6-cylinder. On top of that, my heating element went out on the drivers side which they ordered the part, but that apparently was not the problem and at the moment they are not sure what is going on. I then tried to get a rental car through the service offered by the extended platinum coverage that I had purchased at the time of purchase of the vehicle. I was then rudely told that the only way a rental is covered is if the vehicle has a diagnosis code and that the issue would be covered under warranty! Its a brand new vehicle with extended coverage. Why wouldnt it be covered under warranty? What is the point of me spending over a thousand dollars on a warranty that is useless? I am beyond upset with my recent purchase through Kia and Im very disgusted at the way the regional office handles customer complaints or concerns. I initially had a claim pending with Kia. I called several times, each leaving a message, and still have yet to receive even a courtesy call back. The young lady I had originally spoke with when I had an issue with the first vehicle told me, Thats why Kia has a warranty to cover issues with their vehicles! So that tells me that they arent going to make a quality car because they have such an outstanding warranty? Its not even the issue with the warranty; its the stress and gas wasted running back and forth to a dealership. If I wanted an unreliable vehicle, then I would have purchased a used car! At the moment, I have nothing good to say about Kia because you obviously dont stand by your products. Your customer service is very lackluster, and the right to do would have been to may be a little more caring and even offer a gas card for the inconvenience of my traveling 50+ miles back and forth to the dealership. So that day, after spending over two hours in the service department, I was given a rental by the service asst. manager in which I do commend her for doing so, seeing that they had yet to come up with a solution to the problem. I was happy with their covering the rental but not by the fact that it was a basic model Nissan Versa! On another note, Kia is the only dealership that I have dealt with that does not have a shuttle service nor uses their own brand of vehicles as loaner cars which, to me, says a lot. All that I was asking for was that someone takes a little more initiative in solving customer issues and making sure the customer is satisfied, and I am really hoping that my problem is successfully resolved this time around. Its one thing when you are having issues with your vehicle and customer service goes above and beyond. At least when people ask if you like your vehicle, you can tell them, Well, Ive had a couple issues, but Kia corporate was very helpful in resolving, vs. No, I wouldnt suggest that you purchase a Kia! I was just contacted by the service department at Conyers Kia and my car is drivable but the issue hasnt been fixed. They need to order a new part which wont be in until sometime next month. So now, that is more time and gas wasted! Once all the parts came in, I then took my vehicle back into the shop for the fourth time!They then replaced the alternator which was supposedly causing the idling problem, and they also replaced my heating element. Well, two months later, lets just say not only has my gas mileage gotten worse since they replaced the alternator but the idling problem has returned! Also, the update that was supposed to fix the problems was obviously a lie because not only is the problem unfixable, Kia has come out with a reimbursement program for falsely advertising mpg on certain vehicles.

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

The Kia Sorento is only as good as what the company backs it up to be. Its a little above garbage and thats only because they dont back up their vehicles if there known defect.

I went to South Shore Kia on 2/3/18 after waiting over a week for an appointment. My driver’s side indicator stays lit even when the car is turned off. I got there and I had to sign for a 169.99 diagnostic fee. I asked about my warranty and the service employee said they have to look it up. At this time no one told me the warranty expired less than 1 month ago. I get a call 3 hrs later stating they have to charge me another diagnostic fee which would be 169.99 because they were not certain of what was wrong. Four hours later when I did not get a call I called in to ask what had happened and they stated they would get back to me. Another hour goes by and I receive a call that they fixed the harness in my Sorento but it didnt fix the issue, then proceeded to explain what I needed. I immediately called my husband who went down to the dealership. Like magic when he asked to see the part they fixed and why they were charging 2 diagnostic fees and 169.99 an hour YES an hour, the bill amazingly shrunk from almost 1400.00 to 185.00. If I would have went down there they would have taken 1400 dollars from me because I didnt know about cars. My Sorento is still not fixed as I now have to pay out of pocket for everything as my warranty is up. And as per Jacob at Kia Consumer Affairs I was told when I bought the vehicle when the warranty would end and they do not have to send me any notification. They do not have to respond to my complaint but it will be addressed, somehow. So I have to fix my car which I had for less than 2 years with NO WARRANTY. Also Kia Sorentos do not have fuses so something as simple as a headlight or indicator that needs to be fixed cost over 800 dollars as I need a body control module (computer) to work headlights. I may not fix cars but how is this affordable for anyone? I believe this is the only car made this way. Are we still in the 50s and 60s. When will companies be penalized for this type of behavior? I am appalled and saddened that I have to include a man in my affairs because I am not equal. And for headquarters each Kia is a independent franchise so they are not responsible for the dealerships behavior.

I bought a Kia Picanto with registration no. ** from Princess Crossing Franchise in Roodepoort, Gauteng on July 21, 2011. Up to date, I didnt receive the service booklet of the vehicle. Wayne **, the sales representative, promised on numerous occasions that in two weeks time I will have the booklet and that he didnt receive it from head office yet. I am a very proud owner of the Kia Picanto. And I want to keep the service schedule up to date. Can something small like a booklet turn into an issue? Please assist me.

Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel consumption is enormous, I cant go under 14,8 l/100km in the city! There is a problem here. Does anyone has the same problem as I do? I think Kia is cheating on us, as they say the average consumption in the city should be around 10.5l/100km. Im definitely very angry. Kia has been condemned before for false information about the fuel consumption on other models. So can anyone with a Kia Rondo 2014 and the same problem contact me? By the way, this ridiculously high consumption is also true in the summer.

My wife and I always bought Honda or Toyota vehicles but this time we decided to step out and give Kia a try. We spent time reviewing Kia Souls online and with people we knew owned them. And then we took the plunge and bought two. From the very first week we had problems. My wife could not get hers to start. We took it in three times and the manager over Kia side said You have to apply the break in Kias to start the vehicle. But I showed him in mine that it started just fine without applying the brake. Both Souls did not run right. They ran ragged and slow. It seemed to me that the direct fuel injected motor was not sync with the transmission. Our headlights would come on for no reason. My tire light would kick on but no tires were low and it would go off. The dash lights would dim in and out for no reason. The rain would leak in from poor sealant around windows. My brakes would lock with massive pressure for no reason. Each time we would go to dealer that would claim it was normal or could not duplicate the problem. After one month we were done! We traded them both in on two Toyotas. We had to go to 72 months to cover the loss on both Kias. Listen to me please!!! Listen!!! Look!!! Hear me!!! Kias are still junk! Do not buy one! The warranty is a sham to suck you in and make you into a sucker!!! This company should be forced out of business! They spend money on trying to improve their image but not on true research and quality!!! They make the outside and inside of their vehicles very appealing but the engine and components and electronics are still very bad!!! Please listen!!! Dont do it!!! I know you are reading this right now because you are diligent! Listen to me buyer! Dont buy a Kia!!!

The air bag light stays on. My 2005 Kia Amanti has been repaired eight times in four years. The dealership cant seem to fix it. I am driving my car without working air bags! I want this fixed.

I purchased a 2017 Kia Sedona from a Kia dealer in Queens, NY in 2017 with 50 miles. The car is perfect for my family of six as it is roomy and the LX model offered enough accommodations which made it easy to travel with five children. I was very happy with my vehicle and Kia until recently. I had an engine malfunction while driving on a highway with a relative and my children.It was New Years Eve 12/31/20, and I decided to take my sister and children shopping at a store that was about ten miles away. We live in the Suburbs which can get rural in some areas and in order to get to this one store, in particular, I had to take a highway to travel there. When I initially started the car I heard a rattling sound which I thought was due to the cold weather, however, as I drove off and drove further and approached the highway the car started to decelerate. After the car decelerated the car cut off while I was driving. In a panic, I started the car again and pulled over to the side. I had to repeat turning the car on, the car shutting off and decelerating, turning the car on, and drive ten miles to return back home.The very next day 1/1/2021 I had the car towed to the dealership that handled my lease buyout. The service manager was nice exhibited professionalism and willing to offer exceptional services to ensure that my car was repaired and that I understood the repair process. He informed of charges that would be incurred if the warranty was not covered by Kia. So everything at the dealer was done with professionalism and courtesy.The problem that I experienced with Kia was and is that they are not honoring the warranty. The Service Manager indicated that receipts were required to document oil changes performed on the 2017 Kia Sedona to ensure that maintenance was performed routinely. I provided receipts that were kept from service performed from Kia dealerships, however, was unable to produce enough receipts for Kia to honor the warranty. I contacted the Kia Customer Service which represents corporate, the customer services representatives I spoke with exhibited professionalism and advised me to try to get receipts of purchases of oil for any oil changes done outside of a service shop. However, I am unable to. So here I am one and a half months without a car, I am renting a car while paying my monthly finance bill, and I believe Kia will not honor my warranty because of lack of receipts of oil changes.I also find it ironic that I had the car serviced in November 2020 at a Kia dealership and they are not honoring the repairs. I hope that this issue is not an issue with the Sedona as I had around 65,000 miles on the car at the time the engine malfunctioned. I did check another website United States Department of Transportation Traffic Safety Administration where recently a consumer reported the same issue. I pray that this is not the beginning of an issue like Kia experienced with the Kia class engine failure class-action lawsuit in 2019. Although I love the Kia Sedona I probably will not purchase another Kia if the company does not offer reasonable solutions for this matter.

I bought 2005 Kia Sedona 3 years ago. My first year was just minor problems. Second year it got worst, driver window didnt work, 3 passengers doors knob broken, air conditioner didnt work and part by part keep breaking. By beginning of my 3rd year I have place almost every single part except the engine. Its the worst car I ever own. I have to spend money fixing this car every week. I have to spend 50 to 70 percent of my income to fix it for the past 6 months. Im broke because of the car. I tried to trade it in but dealer wont take it. They told me nobody want to buy Kia. And today as my mechanic working on replacing an alternator. Im sitting here expressing my frustration and it will be the last thing I will fix. I will tow it away if anything else break. I will never buy Kia again.

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

When I top off my Gas Tank, after that is difficult to start up and maintain the RPMs. It gets turn off, and after I accelerate couple times it get stable but the check engine turns on, and this issue happened any time that I fill the gas tank.

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

I signed up for the program. I received my credit in the amount of $ 241.07. I misfiled the card and forgot about it until I got a notice from KIA to update my current mileage, I contacted kiampginfo.com and was told the card had expired and there were no funds available. I told them the card was never used and was told that was not their problem. I was assured by KIA that a new card would be issued but the company managing the program are completely indifferent and told me that they will check but from August 18, 2014 to today September 15, 2014 not one word or any help of any kind. I called again and was told they had no record of any claim and will start a claim. It will take about 10 days. If any of you have had a similar experience, I wish you well. Thanks for your time.

I am writing this letter to notify KIA Motors Finance, that I had to pay $ 4435.11 on November 24, 2019 to Nov 29, 2019 with Enterprise Rental Car under vehicle# KY351854. Also rented a car rental with Enterprise today 12/9/2019. Since the 15th of November 2019, I been calling the Hyundai Leasing company to send me my title and still no answers or documents. The company tells me that they have not received the title from Hazlet DMV since 9/2019. However, when I called Hazlet DMV, they stated that they sent it back on 10/23/2019. I went to DMV in Hazlet and they gave me 2 forms to faxed to the Title Company on 11/25/2019, and Hazlet DMV, has yet to receive any title documents.I have 2 Kia vehicles that I am leasing thru your company. I had to return my NY Plates this month. I even asked for a power of attorney documents since November 2019 and finally only received one. When I went to DMV Hazlet on 12/5/2019, they stated that they need the titles. Previously I created a Fed EX Account and now is still in process from Newport CA, since 11/26/2019. Oldbridge, NJ 008857. We are extremely disappointed. The majority of the workers that you have are dishonest. I never received one phone call from your agents, to let me know what was going on. It would be appreciated if I can received some type of reimbursement, and be excuse for my Kia Leasing this month, since I am not able to drive these 2 vehicles. Thank You so much for your understanding and appreciation.

I just paid off my Kia Rio 2005 in April. About two months ago, the engine exploded so I had it rebuilt. Then the water pump malfunctioned so I had that repaired. After that, it needed a new thermostat, then a piece of the radiator popped off. And most recently, the water pump needed replacement again. It is also making horrific noises sometimes when I use the brakes. So far, I have put about $3000 into repairing this vehicle. I depend on it to get to work. The transportation service in Jacksonville is terrible and I need a car. Also about two years ago, the a/c stopped working and about a year ago the switch for the headlights stopped working properly causing my brights to come on at times. And a couple of months ago, the door to the drivers side will not open unless I roll down the window put the key in the door and open it. I work full time but due to the economy our hours are cut. I am going into debt trying to repair this vehicle.

I traded in my 2011 Kia Sorento (that I loved!) and purchased a 2015 Kia Sorento in July 2014. On November 7, 2014, my husband and I were driving to the dealership for an oil change and then headed out of town for the weekend. We were about 15 miles from the dealership, on a three-lane interstate in rush hour traffic going 70 mph when the engine killed without any warning. Luckily we were able to get to the side of the road safely. We were unable to start the vehicle yet, all the lights would come on. We called the dealership and they told us to call Roadside Assistance. We had the Sorento towed to the dealership. They said a tech would look at it over the weekend and offered the number to Enterprise Car Rentals.We rented (and paid for) a vehicle (A 2015 KIA SORENTO with the same amount of miles!) so we could continue on our trip. On November 10, 2014, the dealership called to say the engine had blown, they didnt know why, and had never seen this in a brand new car. My husband had to suggest that they offer a loaner car. As of today, November 17, 2014, I still have the loaner, supposedly the new engine has arrived at the dealership yet now they need to order a new starter because that died too after trying to start the vehicle when the engine died (??). I am NOT a happy Kia customer and am not happy with their product to say the least. Now I am tied into a hefty finance agreement for a substandard vehicle that has been out of commission for 10 days and counting. I wish I would have purchased a Chevy Traverse.

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, its my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

Its ridiculous my complaint has been on hold!!! Who owns you??? I had car that almost killed my kids and I ruined my credit to give back because it was seizing up after 1 year lease and burning oil and after reading was obviously a common problem in engine and never forced to recall!!! This site isnt legit!!!

2003 Kia Sorento heater and lights in the center dash controls: I bought it brand new; second was sold in GA in 2002. The heater has never gotten hot or even warm. On cold days, it takes about 20 to 30 minutes of driving to get the inside of the car—bearable but still cold. It has been in the shop multiple times and the service department says nothing is wrong. If you turn the fan on more than low it will stay ice cold on the inside of the car forever. Also, on cold days (below 38 F) the center dash control lights will go completely off or cycle over and over very fast so there is no control over any of the functions until the lights settle down and stay on normally, which is when it gets warm (bearable, the chill is mostly not bad) in the car. This has occurred since it was a year old, but the problem with the heater not working kept our attention after sending it in for a couple of times on the light problem. I do like the fact that it still runs and drives good with all service work recommended being done on time most of it at Kia, although the oil and filter changes were done elsewhere most of the time unless it was scheduled for service work at the same time. I installed a new set of spark plugs and actually did a couple of oil and filter changes myself to make sure it could be done by me if needed. I kept all paperwork. We just gave up on the heater being broken and learned to live with it after 5 years or so went by, but these problems have never been fixed for even a minute. I’m totally dissatisfied with Kia service on these two problems. A few months ago, the crankshaft pulley bolt broke and stranded us at BJs Gas pumps in Cumming, GA on Saturday night on Thanksgiving weekend. So we had it towed to Kia Mall of GA where we bought it and had to raise Cain for 6 to 8 weeks before they finally reimbursed us for the tow because the bolt had been replaced on a recall notice at their service department in 2007, I believe. I have never had to spend so much money on service work to keep a warranty in force, but in the long run it has been worth it because I just picked it up after having to replace the electronic crankshaft and camshaft sensors at 92,000 miles and they did replace the leaking valve cover gaskets under warranty. I did have to shell out $1620.00 for this trip to the shop, replace all the belts and change out the anti-freeze. Hopefully, it will keep running without any further serious problems for a year or so to make this trip worthwhile economically. I would buy another Sorento, but I would definitely not accept any excuses about not correcting any type of problems such as the ones Ive had with this one. All in all, I am semi-satisfied with the Sorento. I have never kept an auto this long before except my 1998 Expedition and I have spent a whole lot less money on the upkeep for the Expy. It just loves gasoline so much I cannot afford to drive it much and it isnt worth much on the market to sell. So I will keep it around as long as possible and give it to one of my grandchildren one day if they want.

I am writing about not only the troubleshooting of my vehicles (2008 Kia Amante) problem but also the quality of the maintenance. I will explain the events and concerns I have on the service and maintenance I received that I think were too costly, caused me to break down, several trips to the dealership that cause me unnecessary delays, missed family functions and wasted time. I had problems with my cars having a rough start which was out of context for this vehicle. I have never had problems in the past and it started up immediately upon turning the ignition. I made the call that it was the battery and decide to take it to the nearest Kia dealership (Pat Peck Kia) because I was new to the area and wanted to establish a relationship.I made the appointment (0800-24 July 2013) and upon arrival discussed the problem with person at the desk. I told the service advisor that my concern was the battery and she told me it could not be that? I said okay and they took it back to troubleshoot. I sat for 3 hours before she came back to tell me that the mechanics best choice after evaluation was that the TPS Sensor was bad. I was hesitant to accept this because I had no fuel/engine problems whatsoever but that it was hesitant to start. Again, I said I thought it was the battery going out. She informed me that they would order the part (cost: $362) and that I could wait for it. After another 1 hour she came back to tell me that they had to order the part and that they would call me when it came in. They said the work would take 1 hour.I received a call that the part came in and made the appointment to get the work done on 30 July @ 7:45 figuring the earlier the better. This time I had to wait for almost 5 hours. She came to tell me that the delay was due to the fact that the battery needs to be recharged. I asked if they should just change the battery and she said no they charged it up. Sorry but at this point I am VERY unhappy and dont really have the warm fuzzy that my car is fixed. I pay the bill, accept my car. The cost was $519 and the service advisor acted like I was getting a deal. I did not feel that way.The next day (31 July), I get in the car and it is doing the exact same thing. I am thinking that I just spent $519 and nothing has changed. I am scheduled at this time to go to a family luncheon and I did not feel safe that my car will get me there and back. At this point I am away from home, the car is off and when I try it will not start. Dead! I call the dealership and they said to have it towed. I elect to try to call my wife to come help me. I get the car started and take it to the dealership. They say that they will change the battery and that cost me another $50.42. I told them that I had a battery problem from the beginning. Now it brings into question the TPS sensor failure. I have been VERY pleased with my Kia Amante and would not trade it. I am very unhappy with the events that took place, the troubleshooting, repairs, cost and lost time.

My elderly grandparents KIA Rondo just threw the connecting rods at 123,000 kms. Garage said its the 7th KIA they have had in within a year with similar low kilometer shot engines. Contacted KIA customer relations to see if this is a known flaw and all they had to say (paraphrased) was you had a warranty for 100,000 kms, so we fulfilled our obligations. Has anyone else had a car that was essentially useless after only 120,000 kms? Looks like I am headed back to the domestics, I cant fathom wasting money on a new car that will be useless that fast.

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud knocking sound and a timely engine recall notification came to us, we brought it to Kia. After charging us $135 for a diagnostics fee and having our vehicle for literally two weeks (stating that Corporate Kia had been hacked and their systems were in disarray), only to ultimately tell us the engine recall issue DID NOT apply and it would cost us $8,250 for them to put in a USED engine!! Yes, $8,250!! They also stated that our vehicle had been serviced by Kia all along, but that the engine was junk?!? There are many Kia models already in lawsuit settlements for this defective engine issue that surfaces later on, but it is not on the Forte yet. Do a simple Google search and you will discover this. If youre thinking of purchasing, please do your research first, as there are many other car manufacturers out there who do not have this devastating design defect that leaves the owners with big $$$ expenses and no recourse. How Corporate Kia can ignore their consumers and poor quality like this is highly unethical and is why I am posting this!

With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.

Blown rod with only 66000 miles. They said not covered because used car would not help with the replacement cost in anyway.

I have a 2011 Kia Sorento that acts like it’s not getting fuel or not changing gears. I took it into the dealership for this and they changed something in the shifter. For a few weeks it seemed fixed. When it began to act up again I called dealership and was told that I had brought my car in for a different reason and now that my warranty was up I would be required to pay for any service that I had done. I was asked what kind of light was coming on when the car acts up. I told them that no light comes on. Then I was pretty much told that I was stupid. If my car is doing like I was saying then there had to be a light on. My car just gets worse and worse. Sometimes it’s going along fine and then the rpm jumps to 5 or 6 and the car acts like its down shifting and doesn’t want to go. Then the rpm will drop below 1. Sometimes when you take off from a stop sign or traffic light it shifts really hard and makes a clunking noise like the transmission is going to fall to the ground. I too like a lot of others, chose the Kia for the great warranty, but when the dealership is always saying there’s nothing wrong that makes the warranty useless. Just because I’m female doesnt mean I’m stupid. And I dont like being treated that way.

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

I purchased a 2014 Kia Rio with 100 kms on the odo. I work as a service advisor at an auto shop so I knew the ins and outs of maintaining my car, had my car serviced regularly. In June 2016 my check engine light came on and heard clicking from my engine. Then clanking, then my car shut down. I had one of our mechanic to check my car and he said my engine seized. I checked Kia’s website to see if there was any recalls or issues with Kia Rios... There was a recall on 3 other models of Kia for the same issue but my car was not on the list. I called the dealership and they said there was nothing they could do for me because I was 17,000 kms past my warranty. I also called Kia’s head office and they said the same thing and tried to charge me for a new engine. Because I work at a shop I made my own arrangement and had them replace my engine with a used Kia engine with 33,000kms on it. $3,000 and a week later my car was back on the road. The mechanic was curious of the engine issue so he took it apart and saw the pistons broke (which was also the issue for the other Kias) so it’s been less than a year and with being paranoid I made sure my oil changes were done almost monthly. 38,000 kms later here we are again with another seized engine. Had an synthetic oil change done March 6th and April 6th a month to the day clicking coming from my engine. The tech checked the oil level and there was almost no oil in my engine. There was no leak... The techs think it was leaking internally. My pistons are gone yet again. I still owe $12,000 on a car that I can’t drive and Kia will not do anything about this. When I read these forums and other social outlets there are literally hundreds of complaints about these cars for mostly the same reason. I will be taking this higher and to the media if needed. Kia needs to take responsibility for building bad engines and robbing people of their money. This is unacceptable.

Bought a used 2010 Kia Rondo Jan. 2015. We are a much older couple & do little mileage. A few months after buying car various lites kept burning. Brought to local garage. Was told take to Kia dealership, an electrical problem. Changed lite, burnt again, along with complete dashboard. Back to Kia, this time supposedly the hitch that was problem. Changed lites again, now dome lite. Then car went dead, boosted by a garage, told us was electrical, boosted 2 other times. Back to Kia, this time ripped out the quette, bypassed some wires, good to go. Lasted a week, headlite burnt, Kia changed again at no charge but the new lite was not working.On & on this goes. Of course warranty finished. Now burnt lites & message on dash saying check. Back to Kia. Now need to put Quette back, and 4-500$ to change wiring. They finally diagnosed. This has being going round & round since March. What a nitemare. Serviceman called ROCH extremely rude. Cannot provide order # as car is still @ garage. Awaiting the proprietors call. Am also awaiting the t.v. program J.E.s reply. My husband also bought & changed various lites. What a way to be treated. Be careful anyone buying at this garage. We firmly believe this was a undisclosed problem when we bought.

I purchased my 2013 in February 2013. As of today, my car has died/stalled out on me when I am driving it!!! I am beyond frustrated. Ive taken it to the dealer 2 times now and all they can tell me is that they cant replicate the problem and there are no computer updates/recalls. This is a HUGE safety concern, especially when I am driving and have my children in the car. The car dies when I am going 10-15 miles an hour. I dont know what else I can do.

Bad after sales performance - my bad experience with KIA Cerato (Controller had broken down). This is Dr. Hamdy **, Professor of Electronics Engineering, from Cairo, Egypt. I bought a KIA Cerato. I was surprised this week when the car stopped suddenly while I was driving on my way to work. I called the KIA Egypt maintenance services, and they carried the car into the service location (official KIA location). After inspection, they told me that the controller has broken down. Actually, I was surprised because the car is a brand new one and has only about 30,000 kilometers on it. However, I periodically avail myself the traditional service for the car at the KIA official place, and the last one was about two weeks only. Now, it would cost me more than 1,000 USD since this car was delivered from Saudi Arabia to Cairo in Egypt. I was shocked to find out about the price to fix the controller. The car is brand new. I have had many brand new cars before, but I did not face any problem such as this one. I asked them to please try and fix this problem because it leaves a very negative feedback about KIA (and the marketing in Egypt is huge for KIA). The car is located now at the KIA service branch - Elsaba Auto Service (250 Industrial Zone, Zahraa El Maadi, Cairo, Egypt / Tel and Fax: +2 2516 2518, +2 2521 8393 / Date of Service: 30 Jan 2013 - 03 Feb 2013).I got a response from KIA regarding this complaint that I submitted yesterday: “Kindly be informed that the service center will make a discount for the changed part. The warranty covers the sold cars by official agent in Egypt as it announced and known in the market.” This is a fatal fabrication design mistake in your design kit, and I will not excuse KIA designers for this mistake (“hardware designer for solid state parts”), and I will not advise anyone to use it. My advice to KIA customers is to stop using this car.

I have a 2011 Kia Sorento which Ive taken very good care of. About 18 months ago I noticed a paint chip on the leading edge of the roof. I thought it might of been caused by a stone on the highway so I didnt think too much of it. About 6 months ago I found four more pieces of paint missing on the roof. A month ago the paint on my hood began to peel away down to the primer in several places. I went to Lokey Kia in Clearwater and spoke to the service manager, he told me to file a consumer complaint as Kia is notorious for not working with customers to make them happy. Theres no reason that an eight year old car should have paint peeling from the roof and hood. Was looking for a little good will from Kia and its not happening... Btw, the manager told me that I wasnt the first person hes spoken to about peeling paint. Sounds like a factory defect, but Kia doesnt want to hear that. Im also on my fourth right rear wheel speed sensor... Thats also an issue. There was a recall but it seems that they didnt fix the issue. Can someone get Kias attention please?

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.

My Kia Sorento was almost 5yrs. I did lots of highway run so it had miles beyond 100,000 thousand, but this vehicle was maintained as recommended and only by the dealer from which it was purchased. Driving along and without any warning it just blew up. Towed it to the dealer and of course they don’t know what could have caused it. I Googled and found out that others have problems with these vehicles. I contacted Kia Motors and a lady by the name of Heather told me theres an investigation into these vehicles and my vehicle was one of them. She said not to worry I’ll be given a loaner and my vehicle will be fixed and someone will get back to me.To date no one from Kia Motors has gotten back to me. A message was left on my phone by Kevin, and I returned his call 4 times leaving messages twice to no avail. It was someone from my dealership called to say my vehicle was not included so Kia was not responsible. In trying to see if my insurance would cover this I paid said dealer to strip the engine and they said the third cylinder blew through the engine block. (approx. a $7,000 fix) The insurance personnel took a look and said it’s a mechanical problem they will not cover.GUESS WHO IS LEFT HOLDING THE BAG? Me the consumer! I will give a 2 star because I seem to have gotten way better service from the vehicle than most of the others that I have read, but I still think Kia is lacking towards their customers. It cannot be right for big companies to be getting away with doing things like this to poor consumers.

I own a 2015 Kia Optima Turbo with 56,000 miles, and the paint is peeling off. I contacted Kia Customer Affairs, and they advised for me to get 2 estimates and they would SEE if they could help me. This is absolutely the worst customer service ever. $40,000 car and the paint peels off.

We purchased a new 2012 Kia Sorento. The first dealer never rotated the tires, and refused to help with a defective Spring. I had the pictures of a snapped spring on the front right. Had to replace all the struts and tires. Switched dealers. At 60,000 miles, the car started to have major electrical problems. Second dealer was worse than the first, changed battery and radio unit. Kept coming up with thousands in expenses. Finally, I told them to replace the starter and the car worked again. I cannot wait to get rid of the car ASAP. Never again will I purchase a Kia since the warranty is worthless.

I have sent a message to customer service about my cracked bumper and I am extremely upset with the situation. Here are the pictures regarding my e-mail and I would like a response from customer service. I am an unsatisfied customer and I regret buying a car from Kia since I was not aware that the plastic was this cheap. I did not hit a snow bank nor did I run over anything. I am a very careful driver and I am not happy that the cheap bumper cracked on its own and I am extremely not happy about the incompetent Kia technicians at the Kia Montreal-North. They were arrogant and unhelpful in so many ways and blamed me, the customer, for the cracked bumper without any interest in hearing my side of the story. My e-mail is ** and I will be waiting for the prompt reply this coming week. Thank you and have a good day!

Our problem seems minor when I read some of the complaints people have. The rear seat release, passenger side has broken which does not allow us to raise the seat back to a sitting position. This allows only one person to sit in the rear seat. The release was always balky but since it was used only sparingly we lived with it. Well it finally failed. If you look closely at it, the lever handle is connected by a flimsy plastic piece that broke. My dealer gave me price in excess of $600.00 to repair. Since we have 63,000 miles it is out of warranty. We were told to contact Kia Customer Services, which we have done with very little results. We have been waiting over two weeks for a response. We were told we could expect in two business days.

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

2012 Kia Sorento - My parents bought the Kia brand new. The drivers side seat adjustment contraption has broken twice now! They did replace it the first time for free, but Im not so sure about this time. There needs to be something other than a piece of plastic holding that contraption in place.

I bought a new 60,000 dollar vehicle Kia Sorrento, I have had to boost it first thing in morning, I have had to boost it when out shopping in parking lot. I went into Kia and they said they would charge me 140 if they could find nothing wrong. I should not be charged anything as there is definitely something wrong. Sorrento is loaded and they said if youre using a lot of things in car it takes 18 to 20 minutes to charge battery back up. I boosted it yesterday in parking lot of bed, bath and beyond drove around 20 min, came home parked it, just went out to start it dead again. I think either battery is not big enough to have enough reserve power or parasitic drain or it’s not fully charging (not my fault).Yesterday the light over the button for locking door went out. As I said vehicle is new under 12000 kilometres. I think it is terrible youre dead in the water after you buy a 60000 dollar vehicle. I regret buying a Kia, this was my first and never ever had this prob with another vehicle. People beware, I sure do not want to be left walking in 40 below weather.

Today I paid Kia for 2019 property taxes of a vehicle I do not own since August 31, 2018 when I traded it for a new Toyota car. I tried everything to clarify the issue but they just decided to send the tax assessment to a collection company. I moved from Ma to IL, changed plates, sold the car in 2018, etc and the still kept charging me property taxes for the vehicle. Before this, I had multiple issues with the Kia financing department to the point that I had to get the general manager of the Kia dealer in Massachusetts to fix the issues with finance. Kia Sportage is one of the best cars I ever owned but I will never deal with Kia again due to the ineptitude of their Financial Dept.

The check engine came on, so I took to it Kia/Carson on Thursday. I was advised on Friday that the catalytic converter is bad. Needed my service records in order to see if they will cover. The car has only 66,474 miles and should be covered under Federal Emissions Warranty. When I called to confirm what code was coming up, they advised P0430. It is now the following Wednesday and are denying because I cannot provide further service records. Now, they are telling me that other codes came up which I believe they are reading those same codes that was on my last service record provided only 2,000 miles earlier. My husband went into the dealer to talk to the service manager and he decided not to get off his phone call and come out of his office to meet and discuss. He has still not returned our calls. This is not the first issue I have had with my car. I will never buy a Kia again, nor should anyone else. They do not stand behind their product and are not consumer friendly. I’m a very dissatisfied consumer.

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

KIA financed a car for me. I mailed in the payments. They are continuously saying that they did not get the payment for 6-15 days. KIA is saying that this is a postal issue. I mail all of my bills and no one else has any problem getting my mail. KIA is saying that they have waived 5 late charges. They have contacted me three times. In September they called, I paid online and they cashed my check the next day before I could cancel it. Therefore, I paid double. Last month they said, You are late but not late enough to be charged a fee. This month they claimed that it took 15 days for them to get my check.

I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT covering it (even with an extended warranty). They want to charge us between $7000 and $8000 to fix it! After doing lots of research we find out this is the exact same defect that exists in the 2014, 2013 and 2012 which were all recalled by the way! What will it take to recall this?

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

Kia lost a payoff and now wants more money. Kia provided a payoff good through 7-11-16 in the amount of $30,314.32 for Francia **, which was sent and we have a signed receipt for the FedEx package #** on 7-11-16 by someone at KIA. The package was delivered to Payoff Department Kia Motors Finance box 650805 1501 N. Plano R. ste 100 Richardson TX 75081. They have not processed the payoff, and now they are requesting a payoff for $30,625.73 good through 10-8-16. We are asking that they honor the payoff that was quoted on July good through 7-11-16 for $30,314.32.

Ok, I have a Kia Rondo LX with only about 49,000 miles on it. The other day we noticed a knock coming from the engine. Called dealer, brought it in. They drove it in the next day, engine seized! Well I talked to them on the phone and they said I had sludge in the oil. I just changed the oil a month ago! Long story short, they want 600 bucks to tear it down so they can find out what happened and go up to bat for me, yeah right! I bought this car thinking I wouldnt have to do something like this. Kia doesnt cover diagnostics, its **! I wish they would have clarified that when I bought this junk box.

I am not a Kia owner but would like to take the time to make a complaint regarding a commercial that is airing during family prime time. I am watching TV with my two children and a Kia car commercial came on that used foul language. I am not sure who is doing the marketing that would use that kind of language. I do not normally take the time to voice an opinion but I really found it offensive to use unfavorable language for an automobile commercial.

This is the first brand new car I ever bought. I bought it because I was sick of always having to fix my used car. I wrongly assumed I would not have this problem with a new car. I bought it in October. The acceleration sticks on gear change, but I didnt want to spend my life in the shop (again) so I deal with it. When summer hit, I found out the AC didnt work. I scheduled a service time. The guy on the phone was a bit rude but I chalked it up to him probably having a bad day.They dye the AC and tell me to come back in a week. Its still blowing cold, but I bring it back as requested. They cannot find the issue, so they send me on my way. Two weeks later, its blowing hot air again. I have to go back. This time they tell me the hose is broken and replace it. It took them 3 days to replace a single hose. While I am grateful I received a car to drive in the meantime, it was the most disgusting pile of garbage I had ever had the displeasure of driving. Whoever had previously owned this vehicle did not in any way take care of it. After day 3 of calling and waiting for the car to be fixed, I drove over to the dealership after work and vowed to wait until they took care of it, regardless how long it took. I walked in and they asked if I was there to pick up my car. They never bothered to call me.Today I had a flat tire. No spare in the trunk, which I had foolishly thought would be standard for every vehicle. I called the dealership and was told to call roadside assistance, which was free. Okay, fair enough, but if the tire cant be fixed, I cant afford to buy a new one right now, so I dont know if thats a good idea. I was blown off (same guy as earlier, still rude so obviously not just a bad day thing) and told to just call roadside assistance and go from there. I was also told that tires were not covered under the warranty, which was the only question he bothered to answer. Of course they arent.In all, because I did not have a spare tire, it took me 6 hours and a total loss of days wages to get a flat tire fixed, and surprise! Its covered under warranty. So not only was the guy rude, but he lied to me too. I have become more acquainted with the service staff at Kia in the last 9 months than I was with my mechanic in the last two years of my used car. I bought a new car to avoid that.I am very dissatisfied with Kia and their customer service. I requested a manager when I got there, to discuss the issue of the rude representative, and he never once showed his face in the time I was waiting for my car to be fixed. Because of that, I came here to post a public review instead of keeping the issue between me and the manager.

My Kia Picanto is just 5 years old, and already it needs a transmission overhaul. Technician says it has an internal fault - it is losing pressure. It refuses to go into gear, thus it starts up but just does not move off the spot.

I purchased a used 2016 Kia Sorento fully loaded SXL (Highest trim, original MSRP of $43,000) for $27,000 + TAX/FEE with just under 40,000 miles on it in 2017. I had the car shipped to me from Gary Rome KIA in ENFIELD, CT (Never do business with this dealership. They are dishonest). I live in TN and they shipped the car down to me after a brief negotiation of price over the phone. From the moment the car was delivered to me I had several issues that the KIA dealership that sold me the car should have taken care of. 1. The panoramic moonroof was sticking and wouldnt close properly. 2. The car had tires on it OLDER THAN THE SUV ITSELF! 3. The tailgate was sticking and not opening properly.4. The keyless entry and automatic tailgate opening both did not work properly (Less than 60% success on keyless entry, 90%+ failure on tailgate feature). 5. The car was delivered with only ONE key fob (Promised two, never made good on it. Thats $200). 6. The exhaust system on the SUV had a catastrophic failure resulting in complete loss of engine power and leaving me without a car for over a week while car was at local dealer being repaired under warranty. All these issues in a $40k SUV that was under 40k miles and about a year old.Despite all these issues, the warranty covered fixing the exhaust (Melted catalytic converter), fixing the moonroof (Lubrication added and hardware adjustments), and a temporary fix on the tailgate sticking (Anti-Stick coating applied. Didnt help for long. Problem returned within a month). The dealer never acknowledged the keyless entry had any issue telling me I had to physically remove the key from my pocket for it to work properly. This defeats the entire purpose of KEYLESS entry. This is 100% unacceptable and they know it. Despite all these issues upfront, I enjoyed the value of the features in the car and wanted to keep it. I kept it for about year and traded it in 2018 for a Lexus (Ive never had a single poor experience with Lexus. They are worth every extra penny and their keyless entry JUST WORK!).For those considering buying a KIA here are some PROS and CONS based from my experiences with the product and company. PROS. 1. They honored warranty work. Never cost me anything other than inconvenience and time. 2. Cars come with high end features for less cost. 3. Buying a used KIA is very attractive from a price/value perspective. 4. Quality of KIA has improved dramatically over the years.CONS. 1. Car had tons of issues, some of which like the keyless entry that KIA refused to acknowledge were issues. 2. KIA vehicles DEPRECIATE LIKE A LEAD BALLOON. NEVER buy a brand new KIA. Youll get taken to the cleaners on your trade or when you decide to sell. Even if you buy used, the trade/value of their vehicles are TERRIBLE! Having owned the 2016 KIA Sorento for about a year and getting the mileage up to 60k miles, I was offered anywhere from 20-22k in trade AT A KIA DEALERSHIP! A Ford dealer offered me $23.8k. I paid $27k. Car dropped between 3.2-7k in value in 20k miles/1 year. Seriously? Even the KIA dealerships dont want their product back. Very disappointed in value retention of product. Some dealerships didnt even want to offer anything because of the KIA name. Maybe I just got unlucky and was delivered a LEMON. However I dont give KIA a pass for this since I purchased a practically brand new car from THEIR FRANCHISED DEALERSHIP and was delivered an absolute piece of garbage. I purchase a new 1-3 year old used car (Normally off lease) about every 1-3 years. I favor high end luxury cars in the price range of $30-40k. There are three car manufacturers I will never buy from again. BMW (These cars are fun to drive but absolutely trash and maintenance and repairs will eat you alive). KIA (These cars on the surface appear to be great values but you get what you pay for). Mitsubishi (My first car was a Galant. Head gasket blew up at 60k miles. Car was babied and I expected to get many more years of life out of it. This happened when I was just out of college.) Congratulations KIA. You made the list. Ill never buy your brand again because of the terrible experience and product you delivered.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say well phone the dealer, the dealer says they just submitted another estimate and on and on.I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a Kia Sucks motif for my very delayed trip.

I purchased a 2012 Kia Sorento back in November of 2017. After seeing the vehicle had been well maintained on the Carfax and it had low mileage of around 75,000 I felt confident the vehicle would be a reliable long term purchase for me and my family. Now just months later in May 2018 the vehicle spontaneously shut down while driving last week. Fortunately for me I on road with parking lot I could safely roll into and stop. This may not be the case if this happens to another vehicle who may be on a high traffic interstate, high speed roadways, etc. After having it towed to the local Kia dealership I am being told it needs an entire new engine. After a little research, I noticed a Kia Sorento engine failure recall for 2012-2014 due to poor engine manufacturing assembly from leaving debris in engine. After contacting Kia consumer affairs I was told my VIN was not included in this recall. However, they settled on covering half of the $4,000+ repair.If they know they are at fault, why not pay repair in entirety? They claim it is not covered under a warranty and I am ‘fortunate’ they covered as much as they did. I just wanted to educate anyone looking to purchase a new or used vehicle. Steer clear of Kia or Hyundai products unless you can justify buying a new engine before 90,000 miles. I am now going on my THIRD week of having to pay for a rental vehicle because Sorento is still is not repaired. Between the weekly vehicle rental fees, time and hassle, towing fees and the unpronounced $2,000+ for an engine repair I am beyond frustrated at the lack of customer safety concern and service. Please share this to friends and family. Even if this helps just one person not have to go through this situation in the future it was worth my time writing and sharing it.

Well in May 2014 I purchased a brand new 2014 KIA Soul (27 miles) from KIA ALOHA AUTO GROUP. Also invested in their so called exterior/interior SIMONIZ glass coat protection plan that was an additional $995. So long story short it was in the evening that I took possession of my brand new 2014 KIA SOUL. All was great. I really didnt check out the exterior assuming it was a brand new 2014 vehicle. All should be good. Well upon waking the next morning getting ready to take the keikis for a cruise in our new ride of course kids are out before me and my oldest son comes inside and tells me Nice ride, mom. But is it brand new? I said Yes, you no see the paper plates? He said I do. Thats why Im asking how come get all kind surface scratches and all swirls/spider webs around the whole vehicle?So I came out and yes all kinds of surface scratches and swirls throughout the entire vehicle. So I said Well we will stop by the car lot on our way out. So we did. Manager there was so sarcastic and no customer service skills. Anyways when he came out he said Well whats wrong? I said Can you take a look at the entire exterior and tell me whats wrong? He looked and had no problems so I had to point out the swirls and scratches. He said Well did you purchase the Simoniz protection plan? I said yes, he said Then no worries. That will take everything out. Dummy me was satisfied with that answer until we were cruising and I said Wait a minute so if I never take the Simoniz plan and pay extra $995 then what? Thats the kind of exterior I going be dealing with? Hmmmmm. So I waited for appointment to do my Simoniz protection. Got the vehicle back, looked great but in 2 days swirls were back and scratches were back. So again I call manager I take vehicle to their service dept and then am told by the manager that because the vehicle is black thats normal for black vehicles. LOL are you serious? Now I brought it back to you the day after and you told me the Simoniz that I purchased would take care of it and now you telling me 2 months later that thats part of owning a black vehicle. The upkeep is hard and its normal BS... So I call ** on July 2, 2014 and another idiot on the other end, Tyrone **, been leaving him voice mails 4 times in July, spoke to him once in Sept, left several messages in early Sept throughout Oct and finally 10/27/14 he tells me he spoke to manager at car lot and he says nothing wrong but agrees that there is spider webs throughout the entire exterior of the vehicle. Anyone with similar problems can you please contact me at **. If you have a solution or have someone I can talk to for some assistance on getting the dealer to provide some kind of solution. I am thinking of taking vehicle to maybe a detail shop to see what they say. I did take it to Maaco here in Aiea but he couldnt help me said I should take it to a detail shop unless I wanted him to repaint my car then he could help me. He couldnt even tell me that thats not a common thing for brand new black vehicles.

Leased the 2017 KIA Niro EX Hybrid car on Sunday and drove home 10+ miles. Odometer had 15 miles on it. Left the car in the garage for two days and attempted to drive it early Wednesday. Backing out of the garage and was steering onto the street when the power steering warning light came on and steering was very difficult and noisy (growling) - vibrating while turning the wheel itself. Pulled back into the garage and all warning lights came on. Shut the car off and retried several times. Waited with the car idling. Battery warning light came on. Let the car sit and looked in the manual for answers. Tried backing up again and all the warning lights came on again, and steering was again very difficult. Drove back into the garage. Called the roadside assistance number and the flatbed truck took the 2017 KIA Niro EX back to the dealership. The tow driver had much trouble getting the car out of the garage and maneuvered onto the flatbed. This is a serious safety issue to us because the car could barely steer. Received call from service at KIA Cerritos saying power steering motor had to be replaced and that Korean engineers were flying out to look at the car personally. Still do not have a car, but we are in limbo now about the brand itself and are looking again at Toyota.KIA of Cerritos - a very short description of our encounter before and after. Salesman said we could have leather seats in the base model, that it takes about an hour. When we went through the agreement, he instead was selling us a 35k vehicle. I asked, how did we go from 22.5k to 35k. He wouldn’t show us the numbers through the whole process. We were very pressured to take this vehicle, and the salesman kept referring back to a ‘pre-delivery’ inspection, which seemed odd - like something was wrong. Keep in mind, this is the shortest version.After the KIA Niro steering failure and the tow truck delivered the vehicle, I had to sit through several more interviews at the Cerritos dealership, being shuffled around from office to office all afternoon, much like the initial sales day. A Head of Sales man told me the General Manager said no to my request to return the car and unwind the deal of less than 72 hours. I was going to just leave, and then I went in to confront the supposed General Manager. He said, No, Im not the General Manager, Im the Service Dept. Manager. Then he took me in to see Joe **, the real General Manager of KIA of Cerritos. The conversation with the Cerritos dealership General Manager, Joe **, was very short. He simply said he wont buy-back because its now a used car with 30 miles on it. He said he wont call back the DMV title in our name.I left the dealership and the car, which I still hadnt driven myself, in the service dept. to be fixed. When I got home I called a ‘lemon law’ consultant. He was very knowledgeable and said the dealership wouldnt have filed with DMV yet as its too early and that its usually done weekly or monthly. Remember we had the car less than 72 hours. It was late Sunday when we drove the car into our garage, and the next day was a holiday, President’s Day. So, that left Tuesday, and I attempted to drive the car Wednesday at 4am. I had also called Kia Motors Finance and they told me they couldnt find the VIN number - we had no account on file yet. In their opinion, there was no real reason for us not to be able to walk away and find another car. And of course after this, another dealership. We are still in limbo about our lease with KIA and the return of our brand new 2017 KIA Niro EX Hybrid.

I bought a Kia Forte for my daughter in 2016. She had the car for about 6 months and it was totaled when a hog ran onto the highway during a night that had heavy fog. We had the gap so I wasn’t worried because it was my understanding they pay the car off. I had asked multiple times if this would affect my credit and I was assured it wouldn’t. The car was totaled in March and in September I get a bill for around $1,100. I called and was informed that gap didn’t cover everything so I paid the bill. I go to purchase a car last week only to find that they had put delinquent payments on my credit report until it was completely paid off. That was from May to November they put delinquent payments every month. I called to get this removed because that wasn’t what I was told. Kia absolutely refused to remove it and informed me that in the contract you have 120 days to pay off the car. The gap didn’t even pay their part until June. They clearly don’t care or try to work with people. I will never purchase from them again. The man told me that they never said that and acted like I was the enemy. It was on a recorded line, but it is clear what kind of company they are. Save yourself the trouble. Don’t buy from them. This is the first time that I had ever had to use the gap and if you buy from them and it happens to you they will screw up your credit.

Kia allowed me to trade the disabled vehicle in and lease a new car.

I have a 2013 Kia Sorento. The paint is falling off and Kia wont do a ** thing about it. I payed 38k for this piece of **. Its the 3rd Kia I have owned. Never will buy this crap again. Kia you suck and I hope you go out of business. Rusty Wallace is the worst Kia dealer of all.

My 2014 Kia Sorento is peeling. The paint warranty is only for 3 years or 36,000 miles. My vehicle was beyond that. I believe paint should last more than 5 years. Kia differs. They refuse to do anything. Despite the fact that the paint is peeling off in 2-3 inch chips, they insist there is nothing wrong with their paint. carcomplaints.com shows many customers are having the same issue. A car paint expert even explained how the paint process was done incorrectly. I will have to pay $1000 plus to have my Kia repainted and then I plan to trade it in quickly before any more of the paint peels off. I will never buy a KIA again.

Do enjoy navigating bad telephone menus and listening to worse music for hours on end, while praying that a minimum-wage customer service rep will pick up? Then you will love Kia Motors Finance. Impossible to deal or even communicate with. I will pay off my vehicle, even though financially disadvantageous, to avoid dealing with these incompetents ever again. Avoid like the plague.

I have been dealing with the same issue for 2 yrs when it was under warranty and my car is still not fix - I have a 2009 Kia. Now that the warranty is over, I did purchased an extended warranty which I cant even use cause the dealer tells me different stories so my extended warranty will expired already and they are giving me the run around scenario. So over it but this made my decision to buy a Nissan. I also own a nissan - best customer service ever.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

Great car which is very innovative and has great gas mileage. It is very technologically advanced. It is very easy to maintain too. It has a lot of amenities which are standard. I like the GPS, the voice activation, heated seats and steering wheel. It has Sirius XM and also has room for 7 passengers. The Kia Sorento stands out from other SUVs in its class.

It makes me sick to watch the sandman Kia commercial. My young daughters watched that. What is wrong with you people? It’s so degrading for women. Cant our children watch television without being bombarded by sex? Geez, its about a car, not about sex. It makes me sick. What have you become, numb to morals. Im the Virgin Mary, but we have to start drawing the line somewhere. I will never buy a Kia now, just for the fact of the commercial. I will do everything in my power to talk people out of supporting any company that does that.

I bought a new 2014 Mohave V6 in Kuwait. I noticed that the engine is vibrating even on Park or Neutral position. In traffic congestion and slow speeds the vibrations even more irritating. After I went to the service center they kept the car for 2 hours and said they cleaned the throttle and did wheel alignment, the car should be fine now. Unfortunately there was no difference. I went to the service station again and they said maybe the old fuel in the car was causing the problem. So I should fill some new fuel and the car should work fine. Even after refuelling the problem was not resolved. I had to go again to the service station. They have kept the car since. It’s the 3rd day today!! Still no news from them. Can I ask them for a replacement?

I was driving my car and the engine failed. It ignited on fire and was Total-ed. The fire department and police came and put the fire out. I filed a claim on the day of the accident (August 18) with my insurance company that I have progressive insurance with. They have consistently lied to me and will not give me answers. All I am told is that they are still investigating and keep telling me that they will find something out. It just never happens.Because of this, I dont have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

9/23/2015. This dealership ordered me a replacement tire for my new 2015 Kia Rio LX sedan after only 775 miles put on the car. A steel belt/Nylon cord came apart inside of the tire. Their service adviser was to contact me when the tire came in. On 10/09/2015, I contacted my salesperson about this issue and he got me the service manager. Service manager told me tire had been there for some time. He made an appointment for me that afternoon to come in and have it taken care of. Arrived at the dealership and the same service adviser waited on me. His attitude was pretty bad when asked as to why he didnt call to say this tire had come in for replacement. Worst customer service ever at a car dealership on a new car to say the least. Unknown if I shall go back to them because of this experience.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

I have been really pleased with the Kia Niro EV - it’s got all the Safety features that you can get, coupled with numerous convenience features, all in a very sporty package (looks and performance). The huge bonus: not only have I saved on my gas bill each month, but my wife loves this car too, so we’re saving on her gas bill too! Thanks Kia!!

I have gotten no help or updates from either the Moritz Kia in Hurst or heard back from anyone from your office. Im now being told by the dealership (18 Sep, 2015) that the vehicle is not cover under the 100k miles warranty! I would need to pay $1999.94 to get my car out. Why was this information not convey to me prior to all this work and time being spent on the car? If this was communicated to me ahead of time, I would have had my local mechanic correct your issue in less than a week for less the half the price. When the mechanic opened the hood did he not noticed the radiator had been replaced?Just so I have the sequence of event correctly stated: 02 August 2015, my vehicle overheated, with all ORIGINAL equipment. I have towing receipt. Vehicle has been in dealership since 05 August. 21 September 2015, I was told KIA will not Honor 100K mile warranty because I had replaced the original radiator that had leaked (AFTER the engine overheated). I never experienced such bad customer service. Bad practice... First and last time I will buy a KIA.

So, this is the newest car Ive ever owned. Being 22, I finally established enough credit to buy a nicer car for myself! Yay! Ive only had my Rio for about six months. Its a 2013, so theres still a warranty left. Smooth sailing until my baby took a turn for the worst. My engine started making a knocking noise and I broke down 40 miles from home. Panicking, I wasnt sure what to do (as Ive never dealt with warranty issues). I then looked into my owners manual to see that I have roadside assistance! They stayed on the line with me, asked me if I was okay, and asked me if I had a way home (which I did). Eventually they towed the car to the nearest dealership. The dealership called me the next day letting me know that the engine had blown. My heart literally sank into the ground. He said he would put in a claim to Kia to fix up my little red car. I called everyday for a week, and the service manager hadnt heard anything back. So finally I called into corporate to see what was going on. They told me that they had trainees in the department that handles those things that were just getting the hang of things there and apologized for my wait. The next day I hear back from the service manager of my local dealership telling me that Kia approved my warranty claim because my car was well maintained, that I can pick up my rental car, and my Kia is getting fixed this week! Although having no car for week was kind of inconvenient, I understand that customer service can be kinda rough sometimes, especially with trainees. All in all Im happy that Kia took care of me. Thanks Kia! :)

The 2011 Kia Forte ran great for 50K miles. Then, I guess I hit a rock - thats what the dealer told me - that apparently damaged the transmission fluid line underneath the car. They fixed it and told me the transmission was fine. So 1,250 miles later, the tranny locks up in 4th gear. Now, Kia is telling me that I should call my insurance company to take care of this. I told them, “No way. You guys told me it was fine. Now, you want to backtrack and blame the so-called accident.” Now, they’re saying if their metal in the bottom of the filter, then its on me. I dont think so.