My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

Kia Soul bought March 2014. 1 recall within 1st year. 6-18-15 the car would not start. I had to miss work and find someone to take me to the dealer. Hours later I was told nothing was wrong with the Battery. 7-24-15 the car would not start again. A little over a month since the last problem, I found someone to drive me to Kia after my car was towed and I had to miss work again. Hours later again, nothing wrong with my Battery. I called the Kia 800# while waiting, told there were 2 more recalls (they wont call them recalls anymore), these items noted as corrected on my invoice.7-27-15 the car would not start again. Kia called a tow truck again. I borrowed a car, could not call in work again. After multiple calls to Kia service, tow company and Kia at 800#. I was offered a loaner car and mine would be research more. Later that day per message on my voice mail, car is fixed, battery replaced. I bought a new car for the security and this is what I get. Stress on my mother and myself, miss many hours of work going on my record as missed work hours and gas for multiple trips to Kia.Updated on 9/07/2015: The parking and tail lights have come on in the middle of the night for no reason. It was discovered when going outside to get the newspaper 2 days and I woke up the next day worrying about my car at 3:00 am, the lights were in again. OBVIOUSLY the problem is not the battery. The computer needs checked with good machine for a short or something else, not the one at Dutch Miller Kia in South Charleston, WV. Car lights do not just come on in the middle of the night for no reason. Why this problem was not found after 3 visits in the summer? I am scheduling an appointment at my Kia in WV for 9-10-2015. I cannot miss another day of work.

I bought this Kia Sorento in 2006, brand new. I have been the only driver and have put 75,000 miles on it. I have had nothing but problems, and of course none that the extended warranty I paid dearly for nor the power train 100,000 mile warranty cover. Most recently, I had a series of breakdowns that finally resulted in my Kia needing a fuel pump, so I was told. $800.00 later, I pick up my Sorento to start it and have a loud knocking noise as well as my check engine light on. Come to find out, the mechanic noted that a week before when the car was dropped off. So, my cars been at Kia for 10 days and I pick it not completely fixed. I was told it is probably crank barrings(!?) and it will be fine for now.My car broke down again on my way home, yes, after $800.00 and a new fuel pump? So, I call the Kia dealership, I bought it from to be asked. Did you have the timing belt changed at 60,000 miles? Now, how would I know that? So, he tells me now my extended and power train warranties are null. I will never buy another Kia or Hyundai product ever again, and I will spread the word loudly! I am not a hateful person, I work hard as a registered Nurse in a Neonatal Intensive Care Unit and have dedicated my life to helping people. I am recently a single mom of a 17 year-old who wants to go to college and I just cant afford to not have a car, or to have a car that is not reliable. I also feel I was cheated into a warranty that will not be honored, and it is disappointing. Please pass the word about the dishonesty of Kia.

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?

I own a 2014 Kia Sorento, and I love all the staff at the dealership where I have my car serviced however I will never purchase another Kia again. My car has just over 100K miles so I am out of my warranty. On 4/7/20 my left wheel speed sensor failed costing me $657.35. Then, (16) sixteen days later on 4/23/20 my fuel tank sensor failed, costing me $463.61. Then, on 5/6/20 my right wheel speed sensor failed cost me $513.32. In less than 30 days I spent almost $1700 on repairs. These sensors should not have failed like this. I have owned numerous cars and I have NEVER had any of these issues. Kia has a long history with these same wheel speed sensors failing specifically in the Sorentos and Sedona models. After many recalls on earlier models, now they only fail after the car reaches 100k.Kia advises me today that there is absolutely nothing they can do to help offset the cost of their failing parts. I was advised by the young lad on the phone that parts don’t last forever and cars need to repaired at times and that’s just how it is. Kia is a total disappointment and should be ashamed in how they treat their customers. Kia has been priding itself on how they have helped out during the pandemic, however their faulty parts put their employees, customers and me at risk on 3 separate occasions.

I purchased a 2015 KIA Sorento in July of 2014 at Brockville KIA. It was all I wanted it to be. On November 28/2014 I had an accident. I slid through a T-intersection and into a steep but not deep ditch. I expect I was going 10kph as it was in town and the streets were slippery. The Sorento sustained damage to the front lower bumper and front rim/wheel, however the air bags deployed (curtain bags-ceiling and both front seat air bags).The Sorento was taken to Carstar Brockville, which shares a lot with the Brockville KIA dealer where I had purchased. On Nov. 29th the estimate came in at approx. $23000 to repair. I was expecting to have truck ready in a couple weeks. It is now Jan. 26th 2015 and I still have no Sorento. Kia Canadas service has been frustrating and extremely disappointing, as they have made many promises about delivery, but to no avail. I have spoken to customer reps at KIA (claim#**) on too many occasions to mention. More frustrations....As far as Economical Mutual Insurance I believe, if they had done their job in November or early Dec. the Sorento would have been replaced. The parts (air bags/seats were and are still not available). Economical did provide me with a check for $1000 for non-use on rental for the month of Dec. (still in my pocket-not cashed), however it was the end of the benefit at 30 days. Kia Brockville, and Brister Insurance brokers are covering the charges for the vehicle I am using in month 2.Approaching the end of Jan. and still no delivery dates for missing parts. I have pressured for answers from all involved but have just encountered more frustrations and more false promises. As a first time Kia buyer it has tested my patience and understanding of the system. Economical has done a poor job, only doing what they had to and no more. They even suggested on several occasions that, It is not our fault and even suggested that the repair shop put the old seats in and let me drive until new seats arrive (no air bags). The shop refused... I am hoping that you can help.

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.

I bought a Kia Sorento based on their claims of safety and all the airbags they have. In Dec I was in an unfortunate accident. Luckily my children were not in the vehicle. I was hit from all sides by multiple vehicles. NOT ONE AIR BAG deployed. The passenger side doors were on the seats and the frame between the front and back seats was split in half (right where there is an airbag). Kia said that in this situation the airbags are not designed to deploy when hit in that fashion. So they are claiming no fault. The vehicle was totaled. If Kia is so safe with all their airbags and I was T-boned and hit from all sides then what type of situation do you have to be hit in in order for them to deploy. DO NOT TRUST THEM.

I am very disappointed in my Sorento 2011. In 2012, I had trouble with my transmission. The KIA dealership in Waterford did some work on it. It began working better. Now a few weeks ago my battery died on me. I had to purchase a new battery from the dealership. My Bluetooth is not working they told me that the Bluetooth was covered, so they thought it may be the speaker because I could hear the other person but they could not hear me talking to them. They put a new speaker in but the other person still could not hear me. The dealership informed me that I need a new radio because the Bluetooth was a part of the radio and that it is not covered under the warranty. I am pissed. I have 44,000 miles on it.

Fantastic miles per gallon, roomy. After much research, I decided on the Kia Sorento. I have not been disappointed. A quiet ride & great gas mileage. There is a lot of cargo room, with storage in back. Hands-free option for phone. The turn signal lights on the side view mirrors are a great safety feature.

This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.

This is the second time in less than a month I am in the service dept getting a coil replaced and its the third time in a year that its happening. Dont buy a Kia Soul.

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.

I bought a 2011 Kia Sorento. When I first bought the car, it had an acceleration problem. And now it has an internal engine problem and Kia’s warranty does not want to cover the problem. It is a brand new car. I can’t believe that I bought a Kia and this was going to happen after only 12,000 miles of me driving it. This is too much. It has caused me and my family a whole lot of stress. I can’t believe it. It’s like a nightmare. It’s too much for a single, hard working mom of 5. I believed in Kia and their warranty. I thought about it and what else was going to be better than a 10-year warranty, 100 miles bumper-to-bumper? I guess not.

All I can say is if you get a Kia, pray that nothing ever goes wrong with it and that you need to deal with Corporate Headquarters. They are the most irresponsible and useless group of people I have ever dealt with. I had a recall on my car that was unsafe to drive. After over a month of back and forth where I was told the part was ordered and it was not, and then I was told I would get loaner car and then I was told I could not get a loaner car and that I would have to be reimbursed for renting my own car. I spent almost $650 for a rental car for a week and a half plus having to UBER to and from the car rental place. On December 21st, they approved my reimbursement and told to allow 30-45 days for completion. On January 27th (31 days later) I contacted Kia to find out the status of my reimbursement. I was told on January 28 (32 days) it was in final review and would be processed shortly. After receiving and hearing nothing, I contacted again on Feb 5 (40 days) and have since had no response. It is now Feb 12 (47 days) and I have yet to receive reimbursement nor any response from Kia. I spoke to manager, Brenda ** at Kia today who also told me that the reimbursement is still processing and she would follow up with me. Brenda did not follow up with me so I had to email her 8 days later and she told me it was still being processed and she requested it to be expedited (I thought this had already been done?). Now it has been another 5 days since she responded to me. I am going on 66 days since my reimbursement was approved with no check and no ETA of when I will get it.I have filed a complaint with the Better Business Bureau and Kia just responds stating my case is being worked on and to work with my case manager. And to note, my case manager, David, if he still is my case manager, hasnt responded to me since January 28th (28 days ago). This is insane. I just want my money. I have been charged 2 months of interest on my credit card now and still they cannot even tell me when to expect my check. I WILL NEVER EVER BUY A KIA AGAIN AND REGRET BUYING THIS ONE. KIA IS A JOKE.

I bought my 2014 Kia Soul Plus brand new. It only had 5k miles on it when I purchase it. I have had nothing but issues with the gas mileage for this vehicle and have complained to the car dealership that I bought the car from several times. It had gotten so bad in fact that at one point, everytime I filled the tank I took pictures of the on dash information and wrote the mileage on my gas receipts to prove to Kia that this is in fact a problem. The estimated gas mileage for this car is supposed to be around 23 miles to the gallon in the city. I am lucky if I am getting 15 mpg.Point in case I filled the car completely up on Monday. Went 100 miles in the car and had to fill it up again the next day! Now I dont mean it was sitting at a half or a 1/4 when I had to refill, I mean the gas light was on. There was 5 lines across the dash that displays the gas average. I took it into Kia this morning only to be told there is nothing wrong with it, just as they have told me for the past 5 months of owning this car.This is an on going problem for sure. The range on the gas meter will read a different amount each time it is filled. One moment it may say that I have 283 miles until empty, then the next fill up it will tell me I have 227 miles to empty. I am not sure what is going on here and KIA will not allow me to take it to another mechanic shop. If I do they say they will void all of my warranties that I purchased. So I am stuck with a gas guzzling lemon. What do I do?

2013 Optima EX - Purchased this car in November of 12. I had it serviced at every 5,000 miles, and got all the way up to 32,000 where it had died 2 times before and restarted, but not this time. The motor is locked up, and needs to be replaced. Had it taken to a Kia dealership, and the hum hawing has begun. Much doubt has already been exhibited by the dealership in replacing the motor under the warranty. When we purchased this car, the dealer gave us a 20 year 200,000 mile warranty. Looks to me like it was worth the time to drive off the lot and then it was over, expired, worthless. I hope someone somewhere can make this right.

The guy who came to open my car door was efficient and awesome as soon as he arrived! Saved my day with my daughter! It was a terrible situation that ended very much appreciated. Locking my key in my car was a new experience for my 2014 Kia Forte. I was nervous about how they would do it but my Kia Roadside assistance was amazing and fast. No damage and friendly. We were at a shopping outlet about an hour from home. No one could bring my backup key to us so we were literally stuck. I did some googling and found Kia Roadside Assistance. Amazing experience. :) My daughter and I enjoyed the rest of our Labor Day together with my car key in my purse lol. :)

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

I am seeing a lot of these comment and thinking they are really over exaggerated. When you go through like 5 or 6 cars in a year or so my thought is what are you doing to each of those cars to ruin them. I bought my 2012 Kia Soul brand new with less than 12 miles on it. I had o e sensor go out about a year after I bought it and the dealership replaced it through my warranty with no issues. Other than, that it is great. Great sound, quiet, good get up and go (2.0 engine) and it fits a lot in it. If you do a lot of hauling get an suv but even with the seats up I can still get a lot in. It has 36000 miles now and still going strong. Highly recommend Kia. EVERYONE I know that has one loves it.

For all of you people thinking of buying a Kia, read this. Bought a brand new 2012 Kia Sorento, not a demo, right out of the show room. At 800 km, head gasket had to be re-placed. At 1500 km, oil pan seal had to be replaced. At 2000 km, engine block had to be replaced. After arguing days with Kia Longueil and Kia Canada, we got them to replace the entire motor instead of re-building my engine. Then we went to pick up the truck and the electrical blew. Kia Canada does not stand behind their product at all! We requested to have the vehicle changed for a new one from the minute we started having these problems, and was told no but we will get free oil change. My truck that I paid over $40,000 for a new vehicle experience has been ruined by Kia Canada. I am now stuck with a hunk of junk. For my loss of time out of the office, anxiety and fear my truck will break down, Kia Canada offered me a free oil change. If I ever sell or trade in my truck which I will, what do I say when I am asked if any major repairs have been done to the vehicle? To my surprise Kia doesn’t stand behind their product. Too bad we do not have a lemon law in Canada. I would never buy a Kia again! If you research Kia Sorento, I am not the only person to have major problems with the vehicle or Kia Canada.Don’t buy a Kia!

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

KIA financed a car for me. I mailed in the payments. They are continuously saying that they did not get the payment for 6-15 days. KIA is saying that this is a postal issue. I mail all of my bills and no one else has any problem getting my mail. KIA is saying that they have waived 5 late charges. They have contacted me three times. In September they called, I paid online and they cashed my check the next day before I could cancel it. Therefore, I paid double. Last month they said, You are late but not late enough to be charged a fee. This month they claimed that it took 15 days for them to get my check.

In August of 2012, it will be 2 years that I have owned my 2011 KIA Sorento. I bought the vehicle brand new. 3 weeks ago (at 30K miles), my 4 tires had steel threads poking out and the tires were very thin. The Sorento was also pulling to the right, very bad. I contacted the dealership, telling them that their manufacturers tires were bad and demanded they replace them and fix my alignment. Kia told me that it could have done 12 months prior, but that I am out of luck now and have to pay over $200 to get it fixed right. So, I went to another big time vehicle mechanic. They did my alignment and they also mentioned that the camber bolts needed to be replaced/fixed, but that would have to be something KIA needs to do. This place did do my alignment, after I forked over a thousand dollars for 4 brand new tires at Discount Tire Co. So, Kia Corporate Service told me to bring the vehicle in for a checkup after I told them what the other mechanic told me. After Kia was done, they hit me with a charge for another alignment! I explained to the guy that we had told him from the beginning that we had an alignment done and that we did not authorize this. Then, Kia told me that the camber bolts were installed backwards and the mechanic had to fix that too. I told the guy, How could that be? The other mechanic never even touched the bolts. After I was forced to pay in order to be able to drive it off, the Sorento went back to pulling off to the right again. So, back I went to the dealership today. I took this Kia service guy for a test drive in my Sorento. This guy said that driving down our bad city roads just makes it seems like our vehicle is pulling off to the right. That there are a lot of bumps in our city roads. The service guy said they will take another look at our Sorento, even though as he said, There is nothing wrong with it. Kia also refuses to give me my money back for the other alignment that was done, which the vehicle did not need. While there, I met another customer who had just gone through the same, exact thing we are now going through. She has hired an attorney and gave me the name of her attorney.

2004 Kia Sorento with 60,000 miles. The left rear axle bracket has rusted through and broken. This is a very serious safety issue. The design and manufacture of this particular part is defective.

We bought a Kia Sportage new. The engine blew on the interstate. No engine warning lights, nothing at all. Engine is blown. We have meticulously maintained this car and gave the records. 139K miles and it is now dead. Dealer diagnosed engine failure consistent with other recalled Kia/Hyundai motors but they refused to replace engine. Kia corporate (consumer affairs) was very helpful at first but as soon as the dealer confirmed a defective engine consumer affairs has gone silent. They do not return calls after at least 10 messages. BEWARE of the 2.0L and the 2.4L Theta II engines. They are defective. Kia recalled only a small number of them. A large number are failing. Google Kia engine failure and start reading. Never ever buy a used Kia. Even replacement engines are failing. Dont expect Kia/Hyundai to stand behind their products. 131 complaints on NHTSA site on this specific make, year, and model.

2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

We have a 2012 Kia Sorento with 15k on it. The battery died. No excessive use involved. Contacted the dealership in Hurst Tx. They said it was out of warranty and we would have to spend around $159.39 to get it replaced. This did not sit well with me. Weve been married almost 42 years and have had other vehicles that batteries lasted over 4 years without incident. Now Im wondering if this was a fluke or there is something going on with the electrical system that eats batteries.

In 2010, I brought a new Kia Forte koup. I love my car. I NEVER HAD A PROBLEM OUT OF THAT CAR. But I broke my back and could not do the low cars getting in and out of them. So I went to Kia and traded on 11-2-13 for a 2014 Kia Sorento. Well, things went down hill. 1st week, had to go back and they had to do a 4 wheel alignment. Then the door handle fell apart. Went back, had that put on, then it fell apart again. The back doors had a gap in them were you could put half your hand in them. Well, after going back every Saturday for 6 weeks, GM had me come in to change car out. But every 2014 Sorento on the lot had same problems. Then I traded for a 2013 Kia Soul. Up till now, no problem till yesterday. When am going down road and a piece of my car comes off and almost hit 2 other cars. So I have had to send this morning at the dealer again. If it was not for service lady where I go, I would have already went crazy on people. I WILL NEVER EVER BUY OTHER KIA AGAIN WHEN I TRADE THIS ONE IN!!!!!! !

Bought my 2015 Kia Sorento in March of 2017 and have had problems with it pretty much right away. Started with my key fob. The driver door does not recognize my key fob and I have to either open the passenger door to unlock my car or hit the fob multiple times before the drivers door opens. Ive replaced the batteries and it hasnt helped. My alternator dies at 66K miles, which I thought was ridiculous. I called Kia to see if they would grant any good will since I was out of warranty and they did nothing. Claimed they couldnt help since I was the 2nd owner. In my opinion, it shouldnt matter if Im the 2nd or 5th owner. The car only had 66k miles on it and the car was bought from a Kia Dealership in Buford, GA. From a dealership, it wasnt a private sale. No reason other than Kia is garbage that an alternator should die at 66k miles. And now, my window doesnt work. I rolled down the passenger side window this morning and it wont go back up. Im bringing it somewhere to get it looked at, not Kia. It looks like the motor is no good. Of course it is, its a Kia. Well, Ive learned my lesson with Kia cars and hope you will learn from this review. DO NOT BUY KIA!

I just wanted to share my story. We bought a 2014 Kia. Shortly after my purchase I discovered I was charged $2100 extra for a service contract (100000 mile warranty). We put a large sum down on the car and would have only owed around $6000. When I checked my paperwork turned out I owed $8000. The dealer had charged me for an extended warranty that I didnt want. So I had to return in person to Cancel after almost two months - the dealer finally sent Kia finance a check for $2100 dollars. So I called Kia finance and ask them to adjust my payments - didnt owe as much money on the car and they told me they would not redo the payments because I agreed to the original payment. I had never heard of anything so asinine in my whole life. Turns out we had to get the car refinanced to lower the payment. What a bunch of rude jerks. They wanted me to pay the same payment on a lower balance!

I brought my daughters ‘14 Sorento to Kia Coral Springs 5/30 for regular service as well as an evaluation of a serious situation relative to the paint peeling off several areas of the car not affected by road stones or anything other than a factory defect. I brought it first to a paint and body shop and was told in 2 minutes to bring it to Kia consumer affairs. It was in his expert opinion, clearly a factory defect issue. There were photos taken at the dealership and passed on to the local Kia representative responsible for evaluating any type of bodywork. I just heard from Kia corporate consumer affairs and because the warranty expired, regardless what caused the problem, it’s the owners responsibility. I have a friend who had the exact same situation last year with a Nissan product...also expired warranty and also a factory defect causing the paint to peel. They repainted the car and now have a loyal Nissan customer for life.As a result, I will have her car painted and promptly trade it in for anything other than another Kia product. I will share this story of a very short-sighted company with anyone contemplating the purchase of a Kia in the future. The reverse would have been true if this company was more open minded and interested in promoting goodwill. Their fault, but easy way out was turn a blind eye to what’s right and hide behind “their” warranty protection. Kia, one and done!

After purchasing 40k car, I did not receive customer service that I expected. My concerns (edge guards) were ignored by service three times, sales manager failed to make sure all my issues were settled. My new car experience was ruined, and I still feel unappreciated.

Small compact, good on gas, runs and drives great. Would purchase again and would recommend to anyone else to buy. Great sales man. Explained the whole car and left no stone unturned. Its a third row seating but still small, gets great gas mileage and runs smoothly. All around great car. Good business. However, I wish it was cheaper on price, have an extended warranty to longer than twelve months and better service plan.

I purchased at 2012 Kia Rio with 96k Miles on it. I had a certified Mechanic Run the Codes on it. Nothing was coming up however this car still has engine issues. I search the internet and no one can explain why it sounds like a hammer and anvil going down the road. One foreign guy pointed out aluminum shavings in the oil pan and explained he measured the pistons to be too short and causing undue wear and tear. I even have a check engine light that goes on and off before I can check the reason why. As it turns out even back within 5 years from 2012 new buyers could not get this issue resolved with Kia Offical dealers. Im stuck with this car. Will the engine blow? Will it damage other components? It is impossible to know. The car is old enough people are owed a solution.

1 week after purchasing a new 2014 Soul we took it back with concerned with a really bad bog when trying to accelerate. At that time we was told by Kia of Dayton service center said that that was just the way they were. Being an ASE certified tech for over 35 years experience I was not too happy with that answer basically saying that their vehicles all run like crap and this was normal. Then my wife tells me that the transmission started to get hard to shift. Now this is at 7500 time for our first oil change, so we take it in for our first oil change and check about the transmission.After 1,200 dollars later they said damage was due to my wifes driving and would not warranty anything. But the funny thing is that our 2003 Saturn Vue has 139,000 miles on it. Ive taught my daughter how to drive it and my wife drove the car everyday and has all original clutch in it. So you tell me if a person can drive one stick shift car for over 10 years and a brand new Kia Soul 7 months and needs a new clutch. Just ask yourself how good of a vehicle did Kia build. Well I would not trust ours to take out of town. I mean would you put your family in a car that has been broken since new? Of course not. So I did what I would advise every other Kia owner do the same - go buy a real car.

I actually have not had a problem with my 2016 Kia Sorrento. It now has 40K miles and it has been relatively trouble free. Dealership was good and provided good service. Not so with Kia customer service. I exercised my purchase option over 50 days ago and have struggled getting a title from them or getting any assistance with temporary tags as the old tags expired. For anyone exercising your option to purchase make sure you do it through your dealership and not directly with Kia as they are completely inept and not helpful.

I tried to use it for a flat tire after working late. New cars dont have a spare. They were only going to take my car to a location in the county where I work leaving me stuck with no way to get home or to get my car. A coworker said I could still drive home. I decided not to use Kia, drove home, put air in the tire at a gas station the next morning and went to a tire store to get it repaired.

Commercial: I am angry with the pornographic commercials Kia is playing and will never buy a vehicle from them because of their ad.

I am an owner of Kia Rio 1,3/2004 and I am generally satisfied with it. There is only one problem. I must buy a new car key nearly every year. Car key is a wear off - grind in keyhole. This occurs because the key is made of brass and keyholes of steel. Service men know this, but they are powerless to solve this problem because every new elementary key is made of brass instead of steel.

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

I have a 2015 Kia K 900. It was 8 months since I purchased from Kia Escondido, I had about 5k miles on it when I was hit on the driver side at the rear quarter panel/back passenger door. I was pushed into a center divide and my entire front Qtr Panel and front end was demolished. NOT 1 AIRBAG DEPLOYED!! I called Kia and their engineers went out to study/test/read the circuit board to get all logistics at time of impact. They went to investigate the car more than once (car was at the auto body shop) and Kia would not release the car to been inspected by my Mercury Insurance to assess damage. The car sat at Tag Collision center for 51 days before they let Mercury assess the damage. The car was totaled out by Mercury and the engineers from Kia said that the airbags did not deploy because there were not enough factors involved for them to deploy. I personally was more concerned that considering where and how I was hit that if I had passengers in the back seat that there would have been skulls hitting the door window (place of impact). I figured that Kia would want to know in case they needed to do a recall on the K 900s to protect lives in future accidents. Kia did not allow me to see the report or tell me exactly what factors were involved to as why the airbags did not deploy. But the whole thing raised a red flag when they kept telling Mercury that the car was not ready to be inspected??? Im just a puzzled and concerned consumer who received no answers but instead a big storage bill from Tag Collision, no thanks to Kias control of when Mercury Insurance could do their job in a timely manner. Kia offered to sell me another K 900 but I just cant considering I would not feel safe or maybe be as lucky to escape injury if I were to get into another accident where if the airbags did not deploy and was extremely hurt instead of protected. This is for Kia to take notice and for there to be a record that Kia not only knew of this airbag situation but that there was an investigation done and a report on file (just in case there are future issues with consumers regarding this topic).

I’ve bought three Kia cars. I love the design and price but I’m done with Kia. Two of the cars have had engine problems. One the rod went through the engine (Kia Soul). They replaced it with no problem, gave me a rental car and everything went smoothly. This second one has been painful (Kia Sorento). After months and multiple trips to the dealer because a light was on but they couldn’t find any issue, the car finally stopped working in the middle of rural GA. Because of the pandemic, while they fixed the engine, I had to rent a rental car. Of course it took months, I understand parts etc are issues at this point. But in the almost three months since I’ve had the car back and I’ve had to take the car in for that same light twice with fixes that I’ve had to pay for, I haven’t received my rental reimbursement after submitting the request almost three months ago but they’ve said I went over their daily cap for reimbursement despite the fact I had the lowest tier rental and used a discount code. Note, nowhere in the paperwork or multiple conversations with the dealer and corporate did they say there was a daily cap. And they’re not responding to requests for an update. I’m going to look for a new SUV this weekend. I’m done with Kia!

My Venga 1.4 purchased in Nov 2014 has not to date reached more than 30 mpg approx. It has just over 4000 miles on the clock and I keep getting fobbed off. I have been told Its not run in. When asked how many miles do I need to do no proper answer given. Its down to my driving or the roads I use. Strange I use a roads or motorways I have had a license for 50 years and have driven most cars on the road includes HGVs. No one seems to give me a proper answer. I do not expect 42mpg as they state but I do expect at least 38mpg. I have keep a spreadsheet and mechanics that have seen it and customer service say that it is not a good mileage. But to date nothing has been corrected. KIA good car I do not think so. I had a Ford Focus 1100 and I used to get far more mpgs in that. My son has a Ford Mondeo estate top of the range 2 liter engine and gets 38mpg in that. So what has gone wrong? Recommend KIA. No thanks.

Our 2013 Kia Sorento w/ 46,963 miles had engine failure at 55 mph. Towed to a local mechanic who diagnosed oil pump failure. Had it towed to Austin dealership and researched Kia problems and discovered that Kia began a recall on 06/22/2017 on the Theta II GDI engine due to manufacturing errors that left metal shavings which occurred at the Montgomery, AL plant for MY 2012-2014 Kia Sorentos. Kia service manager in Austin says ours is not part of the recall because ours has the Theta II MPI engine. Said we could drop the oil pan to look for shavings ($195) and main & rod bearings to look for damage ($400) but we still wouldnt be eligible for repairs. $6800 to replace w/ another Kia engine? I think not. NHTSA has an open investigation on the scope and timeliness of the SC147 recall. There are also many complaints listed for engine failures.

I have a brand new Kia Sorento 2012. About one month ago, my car suddenly stopped when I stopped at a stop sign. Fortunately, I could restart the engine again. I went to a Kia dealer service center to report it. They could not find any cause. Yesterday, it happened again. My car suddenly stopped when I slowed down and pushed the brake at a stop sign. I am getting scarred about this sudden stop. Anybody knows what causes this problem?

My experience with Kia Roadside Assistance has been a very positive one so far. If I need any type of roadside assistance, I give Kia Roadside Assistance a call or I use the app that is on my phone and begin whats needed to get the wheels turning as to me getting taken care of. Every time I have called Kia Roadside Assistance its usually concerning a battery dead issue. Someone from Kia Roadside takes my information and sends someone out right away to give me assistance. The wait for the technician sent out by Kia Roadside Assistance is never a long wait. The technician from Kia Roadside Assistance is usually kind and straightforward offering help and then solving the problem in what I feel is record time. So, based on my experiences with Kia Roadside Assistance this last year and a half Im well pleased.

My 2014 Kia Sorento has less than 8,000 miles on it. If it sets, not driven for more than 5-6 days, the battery is DEAD!!! The dealership says I have to drive it 3-4 times a week to keep battery charged!!! HORSE HOCKEY!!! Is anyone else having this issue????

I purchased my 3rd Kia in Sept 2021. A 2022 Stinger GT. I found out on Friday, 12/31/21 that the transmission needs to be replaced. (Less than 8k miles). My appt was at 11am and they were closing at 4pm that day. By 3pm, when I had still not heard anything from my Service Advisor, I went back up to the dealership. The car wasnt currently being looked at or worked on, and yet no one had bothered to call and deliver the awful news. Nor did they even attempt to call the Tech Line and get authorization for a rental car. This was on a Friday, so I was without my car over the weekend. I called my Service Advisor back on Monday morning at 9:30 am (knowing he wouldnt be reaching out to me first). I was then told that the tech line doesnt open until 11am our time and they will have to authorize a rental car. But Hertz may not have anything available. I will NEVER purchase another Kia, that is for sure.

Nothing but harassment and terrible customer service. We purchased the Kia Soul in 2011. We love the car and havent really had any problems with it at all. Our nightmare comes from Kia Motors Finance. After being laid off of a job we had to survive on my wifes check. She has recently had knee replacement surgery putting her out of work and reducing our income to that of a disability check. Needless to say, it has become a struggle to make ends meet from month to month and our payments have suffered. Kia claims they are willing to work with us on the matter but by that they mean constant harassing phone calls demanding money. After finally getting another job, we are able to start working on catching up on our payments. However, we woke this morning to discover our car is gone.Time and time again I have tried to explain our situation to Kia Motors Finance. Time and time again it seems my words have fallen on deaf ears. The only work with you method these people know is the constant barrage of phone calls (several calls a day) asking when we can send payments and even more ridiculous, how much we can send. Even after managing to send a total of $700.00, we continued getting these calls. The associates are rude and unwilling to actually help anyone. They speak to customers with the attitude that we are being a bother to them or they have something better to do than talk to you about your situation. My intent to send another $550.00 payment has come to a halt with the disappearance of our car. If someone isnt actually willing to work with us and I lose my job because of no transportation, Kia will not see another penny of my money which is of no consequence to them being a multi-million dollar company. My late payments are not going to send these people spiraling into bankruptcy. After this car gets paid off I will never buy another Kia again or recommend it to a friend not because of the quality of the car, which is excellent, but because of the poor quality of customer service at the finance department. They need to re-think their methods of customer service or re-train their representatives whose lack of compassion and inability to listen to their customers is a large, oozing stain on their reputation.

I have a 2013 Kia Sorento. The paint is falling off and Kia wont do a ** thing about it. I payed 38k for this piece of **. Its the 3rd Kia I have owned. Never will buy this crap again. Kia you suck and I hope you go out of business. Rusty Wallace is the worst Kia dealer of all.

Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. This is a 2012 Kia Sorento. Ive argued with Kia dealership and Kia itself that I find it ridiculous that a car so new that the engine died all of a sudden. I was driving on a very busy road and it just stopped. No lights came on or anything. I was accused several times that it was my fault that there was sludge in the engine. I have corrected them each time that I have receipts of oil changes and not by their company. They wanted to charge me money for a diagnostic test that they never did until I disputed that and they waived the fee. I was forced to either pay over 5 grand for a new engine or I was almost convinced a few times to voluntarily repo my car and start new again with them by purchasing a new car. I still have 4 years left to pay off my car and in good faith I still going to try my best. I received a loan from my job and paid the rest. I have investigated before the fix and disputed that there is many other Kia engines failing and that Kia placed blame on the owners for not maintaining their cars for sludge being in the engines. I then read that there was an engine recall for the same issues but my VIN is not listed. Ive tried to bring this up to Kia that I find it a coincidence that my car has failed the same exact way as all of these other Kia engines. I believe that Kia is nothing but crooks and I will never deal with them again. They should pay for all of these faulty engines. 3 weeks after I replaced my engine I started leaking antifreeze. My Kia said theyd help me with coupons since I just did a huge service with them... 25$ coupon. Yeah thanks but no thanks for the help. I had to pay another 309$. I dont feel safe in my car. Oh and I forgot to mention that Kia neglected to tell me that the warranty on the used Kia engine is only for 90 days. I am disgusted the way that whole company treats their customers when it is us who gives them their paying jobs. As I said a bunch of crooks. My junker cars have lasted longer than this car. What is sad is I loved my car. At first it was great. Everything was working great. Then the engine went. Kia never told me about their common engine issues. I found this out myself and when I confronted them about it. They were all hush hush about it. After this car dies I will never again give my money to Kia.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

My 2011 Kia Sorento has been a disaster since day 1. I have replaced every door on my Kia Sorento, and now my engine has failed. I have full service history but Kia are saying that it was due to lack of care because there was only 1 1/2 of oil in it when they took it apart. Now I am no mechanic but I’m pretty sure a lack of oil is more likely to be an engine problem rather than a lack of care issue especially when the oil was checked by a car garage 8 weeks earlier before its MOT. Kia’s cars and warranty are a scam. Do not buy Kia. Google Kia Engine problems and you will see why.

I went to Kia in Chester, VA after receiving a letter in the mail stating there was a recall on my 2011 Kia Sedona airbags sensor. I was also referred from a mechanic shop who performed a yearly state inspections. I brought my vehicle to Kia maintenance for the recall and they ran a diagnostic on my Sedona. The maintenance person came to after running the diagnostic to explain that my vehicle was not having any issues from the recall and I was then charged $110 diagnostic fee. I really really believe that Kia is running a scam on this by bringing customers in with a recall warning and then charge the customer a diagnostic fee. Kia has lost my business and I will be telling everyone to stay from any Kia product.

Kia Optima Hybrid Engine - We were driving home from something on Mothers Day and the car made a loud sound and the engine stopped running. It threw a rod and ruined the engine. Kia now is saying that this is not covered under warranty because the car had the wrong oil filter and was not getting adequate oil in the engine. Havoline says that this is not the case and that it is the proper filter. In addition, even if there were an issue with the filter clogging, it would bypass the filter and oil would still flow. I have done nothing wrong but now I am in a fight. It looks like Kia is trying to just make an excuse instead of actually honoring their warranty responsibility.

I have a 2014 Kia with 130,000 highway miles. It is now using oil. In the 50+ years I have owned vehicles I have never had one that used oil. At 86,000 miles it needed rear calipers because they were rusted on. Four mechanics told me this was not normal. This car is either on the highway or in a dry garage. Kia refused to help in any way shape or form. Needless to say my next vehicle will not be a Kia. I purchased this vehicle from the Kia dealership in Boardman Ohio and I have never experienced such unprofessional customer service.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

We bought a new 2016 Sorento on Thursday August 26th of this year. We then went on vacation on Sunday August 30th to Pigeon Forge TN. On Monday the 31st a pin of some kind fell out of the brake pedal. We had to have it towed 33 miles to Louisville. My wife had to ride in the wrecker to get the loaner. They did not have the part to fix it so they put a temporary part in. We then had to wait in the motel for them to deliver our car back. After getting home we took the car to our dealer and they did not have the part. We now have to wait for the part and once it is in carry our car back for repair. Thats 60 miles round trip. Two days of our vacation was wasted on this and now we have to drive a total of 120 miles to have it repaired much less our time.

Traded in 2012 Kia for 2014 KIA at Jeff Belzers Lakeville MN. They brought the 2014 to my home. On January 22nd 2015, KIA had loud tick to the motor. Contacted Jeff Belzers the following day. They gave me no help said they would get back to me. I had to climb the ladder. Still no help on the issue. On February 9th I took it in to Bill Barth of Mandan. They contacted KIA, ran the tests that was necessary, the KIA only had 1000 miles on it, was a brand new 2014 Kia. Came back they found that the motor wasnt bored out and cleaned out right. So the motor has to be changed out and replaced. Been calling KIA affairs since January 13th 2015 now it is January 27th still the run around. Being passed through their agents having a car that Im paying for that I cant drive. It has been over a month so KIA customer affairs are no help. They arent doing the job for the customer.

I received a safety recall notice from Kia about my Kia Rondo. I e-mailed the letter to Ed Voyles Kia in Chamblee, GA. There’s no response up to now. I called the dealer at one time and the service department told me that my car was not in the recall - the air bag light is on all the time I drive my car. Please tell me what to do.

I just noticed a bubble on the hood of my 2010 KIA Soul. I called the dealer and they said that Kia only warranties paint for 3 years or 30,000 miles. Well, it just so happened that although its within the 3 years, I am over the mileage by about 15,000. First of all, what do miles driven have to do with paint? I told him I keep it garaged at home and under cover at work. It rarely gets sun exposure other than when Im driving. Im not happy!

Bought my Kia Sorento in 2012. It is a 2011 only had 29,000 miles when purchased. After having the vehicle for 1 week I noticed the car was very shaky on the highway. I took it back to the dealer (not Kia dealer) it was purchased from and they said a tire is bald and they would not replace. One month later I was driving home and my windshield cracked all the way up the entire window. Took it to be replaced thinking maybe a rock hit it and they brought me into the bay to show me that the windshield had been cracked from the inside because a heating element blew. Kia would not do anything to help. I have had to replace numerous parts and have many things fixed that shouldve not had to be fixed so early on in a vehicle (ex) oil pan cracked, starter stopped working, struts and wheel bearings needed replacement very early on. Since the car was purchased Ive replaced my tires 4 times, had 4 alignments and the car still shakes... Recently the radio stopped working all the time and chooses when it wants to turn on. I wrote a review on twitter and Kia consumer reached out saying they would like to help. They called me got all info VIN, mileage etc. Told me to bring to a Kia dealership to have it looked at. I brought my car at the designated time they gave me. They ended up giving me a rental for the weekend so they can look at it only for monday to come and Kia consumer care calls me to tell me there is nothing they can do because of the mileage. Are you kidding me? They knew the mileage before having me waste my time to go have it looked at. Now they are also telling me the ball joints need to be replaced which is why it shakes. Thats funny. Ive had this car 4 years and youre telling me not one mechanic has figured that out... Kia consumer care DOES NOT CARE. Kia is the absolute worst company ever. I would never recommend buying a Kia unless youre looking to dump all of your money into fixing the car constantly.

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say well phone the dealer, the dealer says they just submitted another estimate and on and on.I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a Kia Sucks motif for my very delayed trip.

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

I rate Petes Car Smart and KIA a negative star. If zero star means bad, then negative stars for both of them. But if you are asking 5 stars or more is bad, then lets say 6 stars. I dont get answers from the service manager besides their nothing wrong with your car. Yes, we can see it used oil but there is nothing wrong with it. The only time they talked to me was when I was there because once I left, they never returned my call or even tried to explain anything to me. So I would say KIA and Petes are a joke or KIA should get sue for false ads which they say they have the best warranty. I could say the same if I never had to warrant anything.My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. Its using half a quart every 3000 miles under normal driving conditions. I shouldnt have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Petes and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me. But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her. For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me theres nothing wrong with my SUV. Its normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty. Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Petes Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I dont care what car you had as long as it is a KIA.

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

I signed up for the program. I received my credit in the amount of $ 241.07. I misfiled the card and forgot about it until I got a notice from KIA to update my current mileage, I contacted kiampginfo.com and was told the card had expired and there were no funds available. I told them the card was never used and was told that was not their problem. I was assured by KIA that a new card would be issued but the company managing the program are completely indifferent and told me that they will check but from August 18, 2014 to today September 15, 2014 not one word or any help of any kind. I called again and was told they had no record of any claim and will start a claim. It will take about 10 days. If any of you have had a similar experience, I wish you well. Thanks for your time.

Why is the front passenger seat in a Kia Sorento about 4 or 5 inches lower than the driver seat? Granted it is a stationary seat but it feels like you have shrunk 4 or 5 inches when you sit in it compared to the driver seat? Also can this be changed???? Also the engineers who stopped putting the turbo charged engines in the Sorento and the 3rd row seat as a must have was not thinking clearly!!! Gerald **. Owner.

Theres a reason Kia and Hyundai have a bad rep around the auto world, and reliability is a pretty good contributor to that image. Bought a 2010 Sorento, not even 9 years old and at 60k miles suffered catastrophic engine failure. At first, engine stalled due to faulty MAF sensor, managed to bring the car back home in limp mode around 3 miles. Replaced it, started it up and after around a minute car starts shaking violently and oil spills out all over the floor. Lifted the engine to see if there was anything that could be a done and a piston had completely destroyed 2 cylinders. Called Kia about this and would cost more to repair than the cars worth. Had a very similar experience with a 2006 Optima, however bought that car used at 70k miles so it wasnt as big of a loss. I guess Im the idiot for thinking Kia/Hyundai reliability would have changed in that 4 year gap. If you want a car to at least 100k miles, stay as far away as humanly possible from these brands.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty. I thought I would be covered for equipment-related vehicle breakdowns. Two days later, on August 18, 2012, which was a Saturday, the car would not start. It was in the afternoon outside a store in the rain. After calling the local Kia dealership, it was expeditiously towed to that dealership. I rented a car and went about my business, hoping that everything would be covered under the excellent warranty. It turned out to be the battery. It was replaced for this dealer, but as a maintenance issue, I had to pay for it. During this process, I was told that the Arizona heat is hard on batteries. This being the case, I believe that Kia policies be changed, and customer not be sent out with an unwarranted battery. To me, it reflects badly on Tempe Kia and Kia as a whole. Another issue is covered in another complaint.

Disappointed customer. I thought I was making a smart choice when I bought my used 2011 Kia Sorrento (Liberty Ford) boy was I wrong. The reason for the purchase I needed a reliable car as I drive 500 miles a week from home to work and with Kia having a 10 year 100k mile warranty and the car only having 70k miles on was to me at the time a no brainer. I had the car a little over a year and the engine went. I did purchase the extended warranty from Liberty but because it was a Kia they could not work on it and sent it to Bedford Kia for inspection. After numerous phone calls and even an in-person visit, they had my car for 52 days before it was fixed and returned to me. They put in a new/used engine that had at the time 65k miles on it so I thought once again I was in good shape, well I was wrong again. This engine lasted 11 months and 22k miles and because I was over the miles, I was told in not so many words - sucks to be you right now, you will have to foot this bill. I also want to note this engine quit on me as I was slowing down for an accident that was on the freeway. I was going about 60mph at the time, tapped the brakes to slow down and the engine quit. I had to limp the car from the high speed lane to the berm with no power, it was a very dangerous situation at the time. I am just trying to understand as a customer that had 2 bad engines where the accountability as a manufacturer is? I do understand warranties but all I was looking for was someone to say we understand and give me some kind of help. I wasn’t looking for Kia to pay the entire bill but 2 engine failures engines that only made it to around 80k that were not my fault some help would have been nice. All toll right now I have around $6.200 invested back in a car I only paid $7,400 for. As a single father of 6 working 2 jobs this was a bill I did not need. With all this being said I would like to thank my mechanic at Done-Rite Auto who treated me as a person first and a customer second by cutting his price on labor and parts and had the car fixed in 3 days as opposed to the 52 it took Kia to fix it.

Absolutely great job done by Kia on Stinger GT/AWD. Unbelievable. I am professional driver, my friend just bought this car. And I drive a lot with him. Amazing car! For the money. I cant believe its Kia. I drove a lot of different cars and trucks in 30 years... Porsche level.

I bought a 2012 Kia Soul. I bought a new car because I live up north where the winters are cold. So I wanted a new car with a good heater. I dont have that in the Kia Soul. The temp gauge in the car drops and I get cool to lukewarm air. I have taken it to my dealership and they had it almost 2 weeks and nothing. They keep telling me it is normal. I have had several cars and none of them had them temp gauge drop and get warm air or cool. I was told that Kia put in a larger radiator than is needed for this size car and they wont do anything about it. If this is as hot as the Kia Soul gets, then Kia should not be selling it up north where the winters are long and cold. As anyone else had this issue.

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

DO NOT BUY KIA!!! ITS NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. But come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my cars repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle. So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.... And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence). Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service Ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born! So since its virtually impossible to reach the head of these departments (cause they keep you on hold). So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE! & if you dont believe me read some reviews from Kia Motor finance!! They do not care about helping you! Money is everything! NOT YOU OR FAMILIES WELLBEING! Be safe, & God bless!

I am writing in disgust at the way you extort money from Kia owners for services. I have the most basic Kia Picanto you can find, it is a three cylinder with no extraordinary features. In fact I would class it as a “Tin Pot” car. I purchased it second hand last year and since new in 2012, it has only done 22000 and three thousand miles this year with me. I chose your car for only two reasons: 1. It falls under the category of no Road Tax. 2. It is a small engine which means lower costs. AS I AM A PENSIONER COST IS IMPORTANT TO ME.You advertise that you give a Free Seven Year Warranty in all your adverts, which I found out too late is incorrect when I needed to put it through a service, which is a stipulation to keep the warranty. And your KIA garage in Bedford, quoted me a staggering £300 plus for the service, where I could get a Tin Pot car like this one serviced for £100 from my professional mechanic, who works in the trade and for a reputable garage that I have dealt with for over twenty years, or another VAT garage for £150.This suggests that your Warranty is not free and you are tricking vulnerable customers into buying your vehicles expecting good customer care and service. This is disgraceful and unethical and deceitful!!! It would be better to state that in order to have the Seven year Warranty, one has to purchase it on an annual basis and all your prospective customers would be prepared and either buy your cars or go elsewhere and not commit to this daylight robbery by overcharging innocent customers. Where is your Moral conscience and Honesty?

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

BOUGHT THIS VEHICLE ONLY TWO YEARS AGO. IT HAS ONLY 69,000 KM. ON IT. On the way home from Saint John, it suddenly starts making a lot of racket under the hood. In pulling over to the shoulder of the road, the car stalls, will not even turn over! Just had the oil and filter changed the day before, so the first thing I do is check to make sure the oil level is O.K. The oil is fine. My wife and I had to walk back almost a mile to use a phone to call for a tow and a ride home.Long story short, THE ENGINE IS TOAST and because we were short two oil change receipts, they refused the warranty request! DEALER says a new motor will cost $15,000, so thats not happening! We have had the vehicle at the dealer for a month! In that time, they have ordered two used motors for us. The first never showed up, the second one, out of Quebec, wasnt fit to use. So now they have another motor ordered! How long do we have to put up with this crap? Is there nothing a consumer can do other than spend a fortune on lawyer fees?

With the advent of keyless entry, there are bound to be lost key FOBS. They are ridiculous in price. Then you have to go to a dealer to have it programmed. They get you coming and going. Same with the built-in GPS. The new maps are expensive. I did not care for the car app that is for your phone either. No issues with the mechanical aspects of the Sorento even though if there was, KIA tech info was bought out by Snap on and you cannot access free repair info any longer.

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

Very disappointed in my 2011 Sorento. This is the first and last Kia I will buy. At 106K miles, just 6K miles out of warranty, I need to have my transmission replaced. Also need motor and transmission mounts. I have not even paid the vehicle off (have 6 months left) and cant justify spending $4700 to fix. Appealed to Kia for goodwill help and was denied. Hope this review is helpful to others.

My wife and I drove our vehicle on a service recall with KIA motors and during the conversation on the phone my wife mentioned the right directional was not working. Anthony current manager stated that he would give my wife a quoted price of 15.00 for the bulb holder instead of the regular price of 40.00 dollars. We were both grateful for the savings as we are now retirees. When walked up to parts and service counter we asked for the right directional signal and stated to the counter rep. that Anthony quoted us 15.00 Dol. for the part, he stated that the part is 40.00 dollars not 15.00. So my wife asked to speak to Anthony. My wife introduced herself as the one he quoted the discounted price to. Anthony denied the conversation. I was there next to my wife when this conversation was taking place. I told him, Why did you quote this part price if you were not going to honor it? My wife just spoke to you on the phone. How did we know your name and asked for you if this was not so. I told him as a previous manager for a marketing firm if you lack loyalty and good customer service you wont last long as quote (manager). For this reason my wife and I have decided to stay with Folsom KIA. Their quality of SERVICE IS AMAZING!!

I am currently looking to buy a Kia Sorento. Ive never own a Kia before. I was looking at one in particular that I really like. It is a 2013 Kia Sorento, 31K, 2.4L engine, LX. Last time my father and I look at the engine, some of the parts were very rusted, NOT the engine. If you are facing the hood of the car, this metal piece is located on your left, it is very rusted. The salespeople tells me its ok, its rusted due to Minnesota weather and all but I am not sure it should be in that condition. I really like this car but not sure if I should spend 18K on it.

At 68K, the engine had knocking. Trip to dealer revealed failed main bearings. Unfortunately I paid to have the engine replaced. 2nd Engine failed at 71K.

I thought I found my dream car, but ended up having it for just 3 weeks. Two and a half weeks after purchasing, my battery went dead so I had it jumped and my boss checked the oil since the hood was open. He was totally shocked as there was absolutely no oil reading on the stick at all. We went and got a quart of oil and told me to immediately take it to the dealer. The dealer gave me a loaner car for the day so they could make sure there was no damage and said it was fine, topped it off with oil and said there was a loose wire on the battery. Three days later my husband drove the car to the store and called me and said he now knows where the oil is going... Its burning it. He said he saw a stream of smoke as he drove down the road. My first response was, this cant be... I am so in love with this car!! (Crazy I know!)I called the dealership and my husband took it straight there and they said a Kia dealer needs to look at it. Well, long story short and tons of phone calls to the Dealer and Kia Consumer Affairs, there was major sludge in the engine and the engine needed a replacement. According to Carfax, per Kia, there is no indication there was any maintenance to the car which resulted in the sludge. Ive never even heard the word sludge in regards to a car until this and now that Ive researched it... its an ongoing problem. Even though the car is still under the 60,000 mile warranty, Kia is not taking any responsibility and claims the dealer should have checked the car thoroughly before selling it to me. Kia also denied the warranty with this same problem on this car in July 2016 so the original owner traded it in for another victim to purchase and deal with this problem, which ultimately was me. Kia denies the warranty because of no proof of proper maintenance, but yet doesnt protect the next buyer with the sludge problem for this to happen again to an innocent buyer that was in search of a car. They claimed they didnt report things like that to Carfax. I stated, well maybe the owner did his own oil changes like my husband does and maybe it could be a defective problem. Of course there was no reason for them to listen to my plea or opinion. There was no reason for me to know there was any kind of problem. We checked the car out and everything looked great under the hood that we could see as well as the running of the car for the 3 weeks I had it. I just want to make it clear to the next buyer... Just because youre buying a car with a warranty it could have the word if behind it, so please be careful. Check the car fax, obviously its their certifiable proof of the maintenance of the vehicle, (its not just for wrecks anymore), read any lawsuits that are out there and for the lenders, be careful of what youre financing. If a car fax determines the maintenance of a car and a warranty that is not being honored because of it, you could be holding a title of a car that is not even on the road and end up in your parking lot broken down. Meanwhile, the consumers credit that they have worked on for years go to shambles. Personally, I believe over greed and deceit. Ive been without a car for 10 days now and unsure where all of this is going. Loved my car and so did my clients that I drove around. Its a shame how this was handled. I just hope I protect the next person on what to look at before purchasing what they believe has a warranty and is protected.

So Kia Finance through Western Union (WU) will be charging customers, who may not be able to enroll in WU autopay, an extra fee of $3.95 beginning April 2018 for their monthly payment. Why should KMFUSA allow WU to charge customers for not enrolling in monthly autopay? Many car companies do not charge an extra fee for either autopay or monthly one-time payments from customers once the money is directly paid from the customers bank accounts. Please get rid of WU and get a company that can provide the same service without this extra fee. Is Kia Care Department aware of WU manipulations of its financially overburden customers who are trying hard to make monthly payments? Kia prefers to pump more money into TV commercials or sponsorships such as the English Premier League Soccer, NBA etc.. than to fight for its customers right and interest. Sad!!!

One of our customers at our shop has a 100k mile warranty on her vehicle and her Valve Body went bad at 94000 miles. It is a part that should be covered under warranty. She has kept up on all of the maintenance on her vehicle per the warranty booklet and has records to prove it. Peak Kia was awful to deal with. They suggested replacing the Transmission and that it wasnt going to be covered under warranty. The grand total was 4000 dollars. The assistant service manager was a complete jerk. He stated that if she didnt have 3 Transmission services at 30k, 60k, and 90k then her warranty was void. I read the warranty book a few times to make sure I wasnt missing anything. She was supposed to at 90k for normal driving conditions.The book stated at 30k and 60k the Transmission should be serviced if the car is driven in severe conditions. Her car is not. We have been trying to get this covered since June. I have spoke to the corporate office in July and still havent received any word from them. Completely unacceptable! She has called multiple dealers as well as corporate and has only heard back today just to tell her they are still working on it. Come on, seven months. Here is what I have gathered from the situation. Kia could care less about their customers. Kia would rather lose a customer than please a customer.

Please forward to any other KIA Executive Team member that should be informed. We just want to share with you an extremely disappointing Customer Experience and lack of Customer Care from one of your car dealers located in Delray Beach Florida. On Saturday, July 30th my wife and I dropped by your dealer in Delray. After discussing pricing and other related information, we proceeded to sign the necessary papers for your team to prepare the loan documentation and other documents necessary for us to come the next day to pick up a car that your team said was supposedly somewhere in Florida.After various phone calls during Monday, August 1st we agreed with your team to drop by the Dealer at around 7:00 PM ET, which we did. When we arrived, for our surprise your team shared with us that the car they were expecting to be delivered to their dealership for us (a 2016 Kia Sorento white LX) was involved in an accident. The car was being drove by someone instead of being delivered in a toll platform truck to avoid precisely these type of issues. Your management team should learn from this experience.In summary, we spent hours, expected a new KIA SUV be delivered to us today Monday August 1st. For our surprise nothing was delivered to us because after such a poor Customer Experience your team was not able to deliver as expected. We shared with the Manager what we expected because of the frustrating and disappointing customer experience, and that KIA management should review our situation and at a minimum propose to us a 2017 with the same financial numbers we already discussed. Your Manager understood our frustration, but was not able to compensate us for such a bad customer experience. He proposed us a 2017 but it represented around $4K dollars more than what was already discussed and agreed to (because that was all he was able to do at this level), which is NOT ACCEPTABLE to us, that was not what we originally agreed to. They ruined our weekend, our illusions and our expectations... Is this what KIA calls Customer Satisfaction? This transaction took place on the last day of the month for your Dealer. We do not want to think that they just wanted to book the sale and once the month was over they left us hanging with the problem. If you measure your Dealers based on executed sales, then this is a mute point, but if its based on sales book, then this is a problem. I just want to make sure I bring this issue to the attention of the KIA Management team, because this the worst Customer Experience I have suffered in my lifetime. KIA lost a potential customer for life. I will make sure that I share my experience with family members, work colleagues, and in social media as well. This should have never happened. A satisfactory customer resolution should have been found immediately to this situation.

The power to surprise is KIAs slogan...it will surprise you alright...as it engine blows up and then Kia refuses to fix. GOOGLE Kia engine failure. Read the horror stories! My Kia a 2012 with 63000 miles - Dead and nothing being done by Kia. Surprise!