Kias customer service department is the absolute WORST customer service department that I have ever dealt with in my 52 years of living. I paid my car off more than 6 months ago and I have called at least 12 times in the past 4 months seeking assistance but, I have been unable to obtain my title. Every time that you call them, there is a new excuse. First, it was lost in the mail. So, I asked them to provide a duplicate. The next 10 calls I was promised something by mail. Here I am 4+ months later and I have still not received anything from them. Im at my wits end. Do yourself a favor and NEVER deal with this lousy company. If they gave me my next car for free, I would actually tell them to keep it. Thats how angry I am. Im going to call a local TV station in NY and ask them to help me rectify the situation by getting them involved and embarrassing KIA in front of thousands of their viewers. Im not going to get mad, Im going to get even. MORAL OF THE STORY: DO NOT BUY A KIA.

We have a Kia Borrego that is still under warranty. The vehicle overheated. We stopped immediately and had the vehicle towed to a dealership. The dealership is arguing about warranty coverage, because we may be missing some oil change paperwork. Oil in the vehicle was not an issue when overheating occurred. The last oil change was approximately 500 miles previously. The oil clearly was not an issue when the vehicle overheated. Who can we talk to at Kia to ensure the warranty is covered?

Bought new Kia Soul 2014. Very hard to see out of when I am changing lanes. The wide right rear panel block view. I have had starting problems since October 2015. I never go anywhere without my jumper cables. In November 2015 I had to leave the car at dealership for 3 days so they could try to figure out the problem. They decided I needed a new battery. I am still having starting problems. I brought the car in last month they said there is no problem. Yesterday had to have it jumped 3 times. Im disgusted.

I am writing about not only the troubleshooting of my vehicles (2008 Kia Amante) problem but also the quality of the maintenance. I will explain the events and concerns I have on the service and maintenance I received that I think were too costly, caused me to break down, several trips to the dealership that cause me unnecessary delays, missed family functions and wasted time. I had problems with my cars having a rough start which was out of context for this vehicle. I have never had problems in the past and it started up immediately upon turning the ignition. I made the call that it was the battery and decide to take it to the nearest Kia dealership (Pat Peck Kia) because I was new to the area and wanted to establish a relationship.I made the appointment (0800-24 July 2013) and upon arrival discussed the problem with person at the desk. I told the service advisor that my concern was the battery and she told me it could not be that? I said okay and they took it back to troubleshoot. I sat for 3 hours before she came back to tell me that the mechanics best choice after evaluation was that the TPS Sensor was bad. I was hesitant to accept this because I had no fuel/engine problems whatsoever but that it was hesitant to start. Again, I said I thought it was the battery going out. She informed me that they would order the part (cost: $362) and that I could wait for it. After another 1 hour she came back to tell me that they had to order the part and that they would call me when it came in. They said the work would take 1 hour.I received a call that the part came in and made the appointment to get the work done on 30 July @ 7:45 figuring the earlier the better. This time I had to wait for almost 5 hours. She came to tell me that the delay was due to the fact that the battery needs to be recharged. I asked if they should just change the battery and she said no they charged it up. Sorry but at this point I am VERY unhappy and dont really have the warm fuzzy that my car is fixed. I pay the bill, accept my car. The cost was $519 and the service advisor acted like I was getting a deal. I did not feel that way.The next day (31 July), I get in the car and it is doing the exact same thing. I am thinking that I just spent $519 and nothing has changed. I am scheduled at this time to go to a family luncheon and I did not feel safe that my car will get me there and back. At this point I am away from home, the car is off and when I try it will not start. Dead! I call the dealership and they said to have it towed. I elect to try to call my wife to come help me. I get the car started and take it to the dealership. They say that they will change the battery and that cost me another $50.42. I told them that I had a battery problem from the beginning. Now it brings into question the TPS sensor failure. I have been VERY pleased with my Kia Amante and would not trade it. I am very unhappy with the events that took place, the troubleshooting, repairs, cost and lost time.

I bought a brand new Kia Soul. I was driving on the turnpike when I hear a noise coming from the right front of the car. I thought the right braked locked up but did not feel it driving. Turns out the inside part of the wheel well came loose and with the wind touched the front right tire causing the noise and bending it where it could not be bent back. I made an appointment to take the car into Rick Case Kia service. They asked me to later come into the shop area my car was up on a lift. They accused me of hitting something to cause this to happen. I said I have 1000 miles on the car. I am the only driver. I did not hit anything. Other than the scratch make of the tire on the part that bent back there is no evidence no sign of anything hitting the area.I stated that its been raining a lot and I have as everyone else driven at highway speeds through standing water. I think maybe the force of the water may have loosened the clamps causing this. They still claim I hit something so as to not cover it. I called Kia Customer Service and its been a few days with no callback. I opened a case. If they do not cover this I no longer want the car. I have been reading all these accounts of horrible customer service. I purchased extra coverage where even oil changes are paid for. This accusation does not sit well with me. If this is how it is with Kia I wish I had known previously they have a maybe fake award for the past two years with a major company. Dont know if its legitimate now. If its not covered I do not want to drive my car. Only had it over 30 days. Hope anyone looking to buy a Kia dont. Rick Case doubles the factory warranty from 10 years to 20 but then they blame the customer for the claim to disqualify the claim. Very underhanded and wrong. I fell for their tv commercials.

Having trouble starting, dies on me after it sits for three or four hours, will start again then sometimes it crank over but not start. Then while driving it will just die on you. It will crank over but will not start. It will takes several tries to start, sometimes up to 10 times then drives like nothing happen. I bought it used from Kyle Chapman Motors in Buda. They have had my car for a month trying to fix it. They put used starter on, made a noise then they say it was not lining up with flywheel. They order one from Kia abd, flywheel and clutch - all of this I get back for one day then radio was out then fixed it. Get it back, made it a mile from Chapman Motors and died on me. They have it again. Now order a crank sensors for it. I just do not know what to think. This has cost me 1,437 and still not fixed.

DO NOT PURCHASE A KIA - Kia Motors America IS AWFUL! I bought a car from Peak Kia in Colorado Springs, CO in July 2018 right after my husband returned from his deployment. It has since been in the shop since Jan 14, 2019. They have never fixed the initial issue of it not starting properly and have found various other items wrong with the car. I contacted Kia Corporate about a buyback (not lemon law) in February 2019 and they said they would process it and to send the paperwork. I did this in March 2019. Kia Corporate has escalated my case to upper management and the representative has called me two times since the case was assigned to him. He will not return phone calls or emails. The communication is not there and nothing is being done.Peak Kia has stated many times they do not know what is wrong with it; corporate refuses to do anything. I have been driving a small car since January when my vehicle is an SUV. We are still paying monthly payments on a car we havent driven since January. I have all items documented but both Peak Kia and Kia Corporate do not appear to care. I am sick of this and something needs to be done. Being called two times in 5 months by my case manager from corporate is absolutely ridiculous. If the vehicle cannot be fixed in 5 months, it clearly cant be fixed. It needs to be bought back or they need to take it back for what I paid and supply me with a new vehicle, as well as all monthly payments, insurance and inconvenience fees. Kia Motors America is the worst company- buyers beware!

My Kia Optima that my son bought brand new in 2013 only has 45,000 miles. I co-signed for it. He is 27 years old and raises his want 4-year-old son, living check to check. Today they told me they want $8,000 dollars for new motor. They want 9 receipts for oil changes. He took it to Gateway Kia where he bought it in September 2013 to get inspected. Previously he took it to Jiffy Lube for oil changes. Everything was great with inspection with Kia & they changed oil also. Its a far ride for him to take it there so he went to Jiffy Lube 2 more times. He has receipt from Jiffy Lube from September 2015 that we just looked at closely last night and noticed they put wrong oil in the car.I dont know if this caused it but they dont care. They want 9 receipts. 1 receipt for every 5,000 miles. He still had 3 more years to make $500. Payments. He doesnt have 9 receipts. He is going to lose his job cause he needs his car. Its day before holidays & our lives feel like they were turned upside down. He cant afford to get motor. Have no idea what to do. Kia just says the car was neglected. Its not fair! I cant stop crying! I am his mother. How can this happen to a car this new! I cant even talk about it anymore cause I feel sick.

I have a 2014 Kia Sorento. The first year and a half the car ran great without any problems. Since then I’ve had to replace the alternator, the serpentine belt, the fuel injection system, oil pan gaskets, and now a radio that is also my backup camera display and Bluetooth. I’ve always done my service checks, synthetic oil like is recommended, etc. I’m beyond frustrated that every single one of these have gone bad and somehow, every single time Kia has said it’s not covered under their warranty. The car is only 6 years old and less that 100k miles even at this point! This radio has been reported thousands of times on these vehicles and is still not included in any recalls. It will be over $700 to fix. I’ve already spent thousands replacing things that would’ve been covered under other car manufacturers. Nobody would even consider buying this vehicle if they knew the issues beforehand. Please be wary!

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.

My husband was driving to town this past Sat. He lost control of the steering and brakes. We had a mechanic take a look. The crankshaft bolt broke and the pin sheared off. So we have had this Kia for 10 months. Paid almost $13,000 for it. It had 68,000 miles. It has almost 79,000 now. The mechanic said that the pin should have lasted the life of the Kia. So I go to a United States Government web site and am horrified. There are 5 recalls, and 12 suggested service calls for repair of parts that should last the life of the vehicle. Some of the repairs state that this default could cause serious accidents. Then on further investigation I find out there is a civil suit against Kia. There are 1,000s of people experiencing this problem. The real problem is that the gear behind the harmonic stabilizer was engineered wrong. Its too heavy. So even if you get the crankshaft pin replaced it happens again. The Govt. site is Odi.nhtsa.gov and I also found info at other credited web site and by reading the class action suit, Robinson et al v. Kia Motors Inc et al., case # 13-cv-00006 US District Court, type that into the tool bar. I have tried to contact Kia at 1800-333-4542, 1800-225-3193. I have emailed Greg **, Director of Regional Affairs at ** and Kia USA. My Kia is not safe to drive. It is alleged that Kia has known about these engineering defects for a long time. Its a lot to digest. I am heartbroken and with no funds to repair this Kia. I pay for a Kia Sorento that is unsafe to drive. When the crankshaft pin broke, it did damage to the belts, harmonic balancer, gear behind harmonic balancer. The cotter pin that sheared off as well, the oil pan seal. Wow, but I feel fortunate that no one was physically hurt. Maybe Consumer Affairs should do an article about this. 1,000s of Consumers are affected. Will it take fatalities for someone to address this?

This car has been nothing but a headache! For starters, the mileage stated in my sales agreement is about 6,000 less than what was actually on the vehicle at the time of purchase. I didnt catch this discrepancy until about a month later when I brought it in for an oil change. I tried contacting a regional manager, who promised to look into the matter, but continuous staff turnover lead me nowhere and I was very pleased with the vehicle at the time, so I just gave up, which I clearly regret.After about a years time, I needed to replace the battery, which I paid for out of pocket because I was told it was only good for 30,000 miles. I just discovered this is not true and it should be covered for 2 years?! Soon after, my car broke down on Christmas Eve and I was told it was something to do with my fuel injectors. Once that was fixed, it broke down AGAIN a few months later and Kia kept it for weeks trying to figure out the problem. They put in a new computer, and when that didnt work, they replaced the whole transmission. This was covered under warranty.Just last week I was pulling out of a parking lot, and another car was speeding around a corner so I accelerated hard in order to avoid being hit. Then my car just stalled, so I pulled over and tried to restart it. All my warning lights came on and it wouldnt turn over. Also, a bit of smoke was coming from the engine. I had it towed to the dealership, and now they tell me the engine is seized because there was NO oil in the car. I had my oil changed less than 3 months ago, but I am just now due for one based on mileage. No oil lights came on prior to stalling, no signs of oil leaks anywhere, and no noises at all.The repairs are not covered under warranty because I am missing 2 service records, and there are times where I have gone about 1,000 miles over the recommended miles between oil changes (I was told about every 7,500 miles at time of purchase). There are 83,000 miles on the vehicle now, and I am so upside-down in my loan its not even funny.. not to mention I am 8 months pregnant! This car is the biggest regret of my life!

The buying process of my 2016 Kia Sorento was great! I bought at Ourisman Kia of Chantilly in VA. I bought a brand new vehicle despite the fact that I absolutely LOVED my paid off 2002 Chevy Tahoe. It was giving me a lot of maintenance issues so I hesitantly said Ill buy new and save on repairs. All was great up until 5 months of having the car. It shut off on me twice out of nowhere. Both at red lights. I took it in for the scheduled oil change and so that this issue could be taken care of as well. The first response was We cant seem to find the issue. Would you like to take it home or leave it. Well of course I chose to leave it. A week went by no word other than they had to wait to get something back from Kia. After a month of being in a rental the matter was resolved. They had to replace the intake manifold (yes on a brand new car). 8 months later the car was acting up again. It would not accelerate and made a terrible noise along with rough idling. I took it in twice both times the dealer could not duplicate the problem so they couldnt do anything and I had to pick up or be charged for the loaner. All oil changes had been up to date via this same service shop. The car failed on me again a third time, I had it towed and after emails and text to the GM and service manager they were able to duplicate the issue. The ECM was then replaced (the car is a little over a yr at this point). I stressed again and again that I did not feel safe in this car. I am a single mother of 4 and work my butt off for a reliable vehicle and this vehicle was not it! I questioned if I had not been sold a lemon and that issue needed to be addressed. However both the GM and SM assured all was well now. I went on a 3 wk road trip right after this last visit at the end of June. Thankfully I made it problem free on my trip. But on my way home from NC on 7/24 the car overheated with no warning indications whatsoever. I was able to pull over to the shoulder before it just cut off on me. It was towed yet again (not even a month later) to the nearest dealer in NC. They have no idea why it overheated. Why so much work has needed to be done to such a new vehicle and informed me that the motor will probably need to be replaced. WHAT!!! I am so sick of this car and the dealer not caring at all that it was faulty from the start. I will be taking this up with an attorney and recommend not to buy KIA. I have been covered by its good warranty yes but that doesnt cover the safety of my kids or I. As far as the mechanics of the vehicle and the customer service when problem arise this purchase was not worth it!!

Why is the front passenger seat in a Kia Sorento about 4 or 5 inches lower than the driver seat? Granted it is a stationary seat but it feels like you have shrunk 4 or 5 inches when you sit in it compared to the driver seat? Also can this be changed???? Also the engineers who stopped putting the turbo charged engines in the Sorento and the 3rd row seat as a must have was not thinking clearly!!! Gerald **. Owner.

Why did my valve stem for my 2010 Kia Soul break? This will cost me $200.00 to replace. I love driving my little Kia. I was told Montgomery Kia/Chevrolet Preston Hwy Louisville KY personnel that, it is not covered under bumper to bumper warranty. They said that it is manufacturing defect and it was not broken by them. The stem is not covered by the warranty. A reason why it broke is that a long stem air hose chuck was used to replace the air. Individuals wiggling the long extension air chuck can bend and break off the computerized air valve. I believe in keeping good air pressure in my tires saves gas and tire wear. I believe that whether I had used or service attendant had used a shorted air stem chuck on this valve stem to this tire. It still would have broken off. And when the air hose extension chuck used on this tire, air hose was removed for air stem of this tire, the stem came with the extension chuck. This tire on the driver side front has several times registered air pressure was low on my dash lights the last six months. The tires on vehicles sometime lose air pressure. The weather changes from normal temperatures to lower cold temperatures.I was told by one of Montgomery Kia technicians that this is manufacturing defect of the company that makes this computerized valve air stem. While I was making an appointment with the dealership to replace the defective stem, the air stem on this tire had lost air pressure while my Kia Soul was in motion on the highway. This would be considered a blow out. As my Kia Soul was sitting still, the tire went flat immediately.I have very good records of service done on my Kia, which all recommends service checks have been done at Montgomery Kia. The manufacture defective valve stem broke and deflated at car service station. I had them replace the air stem with regular valve stem, which since 2008 most vehicles have this feature letting you know when tire pressure is low. This is a very good feature on my Kia. By the way, if anyone has a Hyundai 2008-2012, you have the same computerized valve stems in your tires like mine. Valve stem on a tire before 2008, you basically had to rip up the metal rim of a tire or unscrew the core of valve stem out for a tire to go flat, not because the valve stems were manufactured with defect parts. The computerized valve stem to me has alloyed (metal) fatigued. I believe in safe lighter vehicles, but you need dependable tires, rims and valve stems on the vehicles. If your engine blow-up, you will come to a rolling stop. If your computerized valve stems break on one your tires, you may be in an accident.If this manufacturing defect from a company that produced this computerized valve stem to me, should this be a recall from Kia. How many vehicles that are on the road that this company manufacturing defective computerized valve stems? How many Fords, Chevrolets, Hondas, Toyotas and Kia on the road today?

We bought a Kia Sorento CX3 on 31.3.15 at a Kia franchise. It was about 4 years old. We were told it had never been in and accident and paid £18000 for it, which was the top end of suggested prices. From the beginning we had problems with the sunroof, which rattled. We took it to a local franchise dealer on a number of occasions to get it fixed. Parts of the sunroof had to be replaced.About 17 months after we bought the car it started smelling of damp. My daughter discovered water in the passenger vanity light. When the car was checked by the local Kia dealer. They discovered the welding in the roof had been grounded. Which implies it has been in some sort of accident. We contacted the original Kia dealer and Kias customer care service. They basically said Its not covered by the warranty. We can do nothing for you, and said we could contact the omnison, which we are now doing. It cost £3400 to be fixed by the local Kia garage.You buy from a franchise dealer, who is an ambassador for Kia, because you think you will have some protection. I dont think the garage knowingly sold us a damaged car but I feel Kia have let us down and questioned our integrity. As an ex nurse/midwife, I have spent my life caring for people and I think the way we have been treated is appalling. Buy your car from a company with more integrity and a customer care service that does care.

Kia has very disappointing customer service. I bought my Kia back into 2012. It is a 2013 Kia Sorento Ex. I have approximately 89,000 miles on it. My oil check light started coming on and off (it would flicker). I brought it into Kia and they said that my oil pressure sending unit is failing and that is why the light was going on and off and it would need to be replaced. They quoted me it would cost between $800-900 to fix. However, when I bought my Kia I got an extended all power train warranty good up to 200,000 miles. They said that it wasnt covered under the warranty though. Even though the actual part cost is $25 (where its located in the engine is why the labor is so expensive), but if you read the reviews of Kias, this is a huge failing part of the car. Many people have issues with this and its very common in kias. So why wouldnt they recall the part? They recalled them back on the 2011 models, but not the 2013. They are still a big problem. If this part fails, my engine would be destroyed. So then does Kia cover the cost under my power train warranty? Its a joke. When I called Kia to complain of this issue, they couldnt give me an answer after I asked them this question. It failed on my car while it was parked in my garage. I woke up to find an extreme amount of oil on my garage floor under my car. Checked my oil and there was zero in it. I had to have a service come to my house since my car was unable to move without ruining the engine. After replacing the part and labor it costed me $502.00. I would never buy a Kia again.

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership alone to purchase a vehicle. I dont feel a man would have been treated the same.

I have a Kia Sorento. Since day one, I have had issues with the airbag lights coming on. The clock spring has been changed six times and now is on again. Kia will not admit that there is a problem with the car and will not do anything about it. I am concerned for my safety should I get in an accident. After six times, one would think that the car has issues and they should repair it.

I have a 2018 Kia Sportage that has air vents peeling. I went to the Kia dealership and was hoping that the warranty would cover this fix, but that was not the case. The Kia dealership told me the vents peeling is the cause of the chemical reaction with the product that I was using. I have detailed my cars since the beginning of time...and have sworn by Meguiars Supreme Shine. I still do, and I am certain it is crappy vent material that Kia has.I contacted Meguiars and their customer service said that all their products are water based and it is impossible for this to happen. I have used the Supreme Shine on all the rubber/plastic material and nothing happened to the rest of the interior, except the air vents. So, I called Kia Consumer Assistance Center and Lisa answered... Hoping to see if they will stand behind their product and find the solution. Lisa said for me to go to other dealerships and hopefully get them to find a solution in my favor. The worst customer service and the worst product on the market. The warranty they offer is fake and unworthy.

2003 Kia Sorento - I used our savings money and paid cash for our Kia and it only had 4,000 miles on it. Now, it has 53,000 and it needs a new engine. The wrist pin went out on it. Well I thought we had a warranty on it, 100,000 miles or 10 years. Wrong! They told me my warranty ran out in 2008 and I bought it in 2005. I am so mad about this because I am on disability and I don’t have the money to put a motor in it and I think it shouldn’t have needed one anyway. This car still looks brand new inside and out and has been taken care of. So now, I have a beautiful car that’s paid for and doesn’t run! A motor should last longer than 8 years. I love my Kia but I don’t like they wouldn’t do something about it! I will never buy a Kia again. My daughter just bought a 2013 Kia Sorento because she loved mine. I sure hope her engine runs well!

The Kia Rio is like a go kart and it bumps every bump. The tires were small and I feel if I was in an accident I would not be safe. The seat absorbed stains I could not get out and the radio broke early on about 30,000 miles. The spark plugs needed to be fixed and even though it had a 100,000 mile guarantee, no one honored it and they were all KIA dealers. I would bring it in when it had problems and they would fix it but they said I had to apply for a reimbursement or they didnt cover it. The dealers were absolute impolite morons. I brought the car twice to them and they danced around the issue and I felt humiliated for taking it back to no avail. Apparently the guarantee cost a lot too. Its 12,000 when the car had 35,000 miles. I was treated so unfair and I wish I could get the 2000 I paid for the guarantee back. What a rip off and for this reason I will not rebuy a KIA. But I gave it a high rating because after my son fixed the cracked spark plug encasement and replaced the plugs it always started up. It even went across country.

Think twice before get a Kia. “Did you have a gun pointed to your head when you signed the lease?” This is what the General Manager a Kia Internationals in Orland told me after some argument about the whole process with this dealer and how dishonest was the process. I agreed with sales people about buying a car advertised by a price. All good until go to finance and they say, I can’t give you that deal unless you do a lease which was never the agreement. I did sign the lease with certain “assumptions” that they said yes so I would buy the car after 3 months lease and later find out that it was not like that at all. Trying to resolve the situation somehow he tells me something like that above and “I am not just gonna sit here hearing you complaining”.Guess no matter how reason you are, a place that treats you like that doesn’t deserve to get your business. As soon they make the deal they don’t give you proper customer service including Kia Usa that I tried to address and they say they can’t do anything because they are not the owners of the dealer. Never had a Kia before and will be last time after this horrible experience.Joao **

The 2011 Kia Forte ran great for 50K miles. Then, I guess I hit a rock - thats what the dealer told me - that apparently damaged the transmission fluid line underneath the car. They fixed it and told me the transmission was fine. So 1,250 miles later, the tranny locks up in 4th gear. Now, Kia is telling me that I should call my insurance company to take care of this. I told them, “No way. You guys told me it was fine. Now, you want to backtrack and blame the so-called accident.” Now, they’re saying if their metal in the bottom of the filter, then its on me. I dont think so.

I have a 2011 Kia Sorento with 82,000 miles that I have just been told has a bad rack and pinion. I have been told by 3 mechanics at various places that there have been multiple bulletins out about this issue with the rack and pinion with KIA Sorentos yet KIA will not cover the issue or have a recall! I think it is time to get the news media involved. There is something wrong with this!!!!!

We will never buy a Kia again. We have a 2011 Sorento and the 100,000 miles or 10 year warranty only applies to the first owner. We bought the car at 1 year old with only about 18,000 miles on it. The second owner warranty is only up to 60,000 miles. The transmission failed a little over that. I started looking and found the Kia Sorento does have a lot of transmission problems. They are fixing some of the 2-wheel drive Sorentos but as of now, not the 4-wheel drive. We took it to the dealer and was told they may do a good faith fix. Of course they came back with a NO. We had no choice but to pay $2400 to fix it. I have also read that people are on their 3rd transmission, so I can see why Kia only guarantees it for 12 months. They know it be break again, so we will sell it very soon. I find this completely unacceptable for a well kept 3 year old vehicle.

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

My 2010 Kia started running rough. Autozone pulled P011 code, Engine quit running. Stranded on highway. Engine blown at 108k miles. Ill never buy another kia. I meticulously changed oil every 3k miles.

2012 Kia Sedona (purchased new). We locked the cargo door of the van and the lock will not release for us to open it. The front window wiper on the passenger side stopped working.

My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!

With my new purchased 2016 Kia Sorento, the body lines do not match up where the drivers door meets!! The bottom half of the rear edge of the left front door sticks out and I couldnt get it fixed at your Lockwood Kia service. On 3 attempts even Kia Canada is involved... This is a big deal to me on a brand new $30k car.At the end despite their bumper to bumper warranty I am told that couple of inches is acceptable and there is nothing to do to correct it. How you can trust such a company if they are telling you it is acceptable to have problems on a brand new car. Is there anything acceptable on the brakes or engine? Stay away from Kia. They are a big scam.

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

I bought a Kia Rio 2010. It only had 50,000 km on it. It was a standard and the first month I bought it, the entire transmission had to be replaced. Then the radio would stop working or my lights would not turn off. My brakes made a screeching sound since day one. Then on September 2nd, 2013, I had a car accident and rear ended a truck and totaled my car. Not one air bag imploded and as a result, I had a concoction and lost consciousness. Not one lawyer in Toronto wants to take my case and Kia has done nothing to help me out or the car insurance.

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

It has been two months since I turned in my lease. At the time of turning in my lease, I was informed by the dealership that KIA MOTOR FINANCE would assist in creating an installment payment plan. Well, I was misinformed, and KIA MOTOR FINANCE is not willing to help a customer who recently got another lease from Kia. My wifes contract is coming up as well, and I was thinking of leasing another KIA vehicle, but after being just notified that KIA MOTOR FINANCE is not willing to assist with any payment plan and is ready to report it to the credit bureau, I see what type of COMPANY they are running. All they care is ruining someones credit who is willing to pay the debt off. Note, I am still making my monthly payments and have since I turned the car in January of this year. In conclusion, KIA FINANCE is not willing to work with anyone, and all they care is about their necks. Thanks, Kia for helping out a customer and a VET.

On 11/25/18 I purchased a vehicle from KIA of Irvine. They totally scammed me on the service and maintenance contracts and also the theft deterrent on the car. They went as far as to fraudulently forged my signatures on the maintenance and service contracts. Those two added up to $4000.00, they also snuck in $1495.00 for the theft. So a total of $5495.00 added to my contract without my knowledge of it. The people that work in finance are nothing less than thieves and liars. None. And for you people that work in sales your hands arent clean either. You might not be directly involved in the fraud and the Payment Packing that is being used in finance, all of you most definitely are aware of whats going on over there in finance. When you guys forged my signature on those two contracts, you then submitted them for payment and then received payment for them. That is fraud!! And I am 100% convinced that the owner of this dealership has got to be aware of the practices being used there to commit fraud to scam their customers out of money. HE KNOWS. Every one in sales and finance are all thiefs and I assure you, that you will get what you have coming.

My car died on the side of the road and I called Kia Roadside Assistance. After speaking with an associate I was advised a tow truck would be out in 90- minutes. After 90- minutes passed I called to get an update and after being place on hold so they can call the tow truck operator the Kia associate advised me they were running behind and are 30- minutes away.This exact scenario went on over and over for 6- hours until finally I had enough and took a cab home. The next morning I called Kia Roadside assistance again and advised the new associate of what happened and they set a tow up and guess what, I was advised of the same scenario and again nobody came after lie upon lie upon lie. The service for Kia is non-existent so keep that in mind BEFORE you consider purchasing your or leasing a Kia.

My elderly mother has been pressured into buying an extended warranty that she did not need. She already has a 10 year warranty. They sent her card after card, and they called her so many times until she buckled under pressure after being told she had to have it! I am furious. I would say that they have dishonest sales tactics.

The passenger light would remain at the on position when a 130-lb. passenger is seated. The dealership, after three attempts to have it corrected, stated that the car system is not at fault. I was advised that the passenger should buy a lumbar support to move the passenger further into the seating area and that the passenger should not cross legs. This would result into safety issues if involved in a crash.

I have had a terrible experience with Kia Motors and their Warranty Administrator. My 2012 Kia Sorento broke down during a 2 hour trip in November 2013. We had the vehicle towed over 50 miles (which Kia roadside assistance said they would not cover, but per the service dept/manager at the dealership all costs related to the breakdown would be covered) to a dealership that would service our vehicle on a Saturday located near our home. We had no choice as my wife and I share this vehicle and dont have any other means to travel to work. Rodeo Kia (the dealership) in Avondale, AZ has been very cooperative all along, and eventually (vehicle was in the shop for 1 week) the entire engine was replaced. But, we have yet to be refunded by the Warranty Administrator for the cost of the tow. Around $200.00. I am seriously disappointed as I have had to continuously contact the dealership to have this completed and I continue to receive answers in regards to blaming the Warranty Administrator. Ive been informed not only that the Warranty Administrator was changed, but that the dealership is now speaking with consumer affairs as well. This has been the most frustrating experience I have had as the problem continues to linger on.

Misdiagnosing: I initially went to Gwinnett Place Kia, which is now Rick Case Kia in Duluth, GA because my vehicle was and still is losing coolant. Napa auto repair shop did an engine block pressure check and told me I was losing coolant somewhere in my engine. I was also given a technical bulletin report for my vehicle indicating an engine block defect that can be causing the coolant loss. I went with this info in hand and my complaints were ignored. I was told that the pressure check didnt indicate coolant loss, but yet I am still losing coolant to this day. I had a new radiator installed maybe 2 years ago. I recently had my thermostat replaced. My vehicle has never overheated. Yesterday I took my Kia back to the dealership and is now being told that my 2-year old radiator is clogged and was charged $55 for another incorrect diagnose. The technician was trying to tell me I was filling my radiator with plain water, never happened. I know better to only fill it with coolant. I took my vehicle in due to codes P0303 and the coolant issue. My code P0303, which is a misfire on cylinder #3, was never resolved. I was told that my spark plugs and wires need to be replaced. I had new plug and wires with coil packs replaced. This didnt resolve the problem. I was then told that one of my fuel injector needs to be replaced to correct the issue. They replaced, that issue still exist. Then I was told that my engine needed to be replaced. They dismantled my engine so my warranty company can approve the engine replacement and they came out to find that my head gasket needed replacing. My repair was denied so I had to pay to have my engine put back together. Replacing the gaskets didnt solve my issues. Kia had done unnecessary repairs on my vehicle and the issues of loss coolant and #3 misfire has never been fixed.

2013 Blown Engine - PLEASE HEED the WARNINGS on these VEHICLES. We change our oil every 3,000 miles, and we have 90K on this vehicle and no lights, no problems, when the car starts making a large knocking noise. We pulled the car over and checked -- oil was fine nothing abnormal, so took it to our mechanic who said the engine was blown. DOOO NOT BUY KIA.

Thinking it was normal warranty work, I went to Pence KIA to get my 2010 Kia Soul (with a little over 30,000 miles) have its rear wiper motor looked at for a grinding noise it was making. I was told that it was an adjustment and lubrication issue and is not warranty covered. KIA installed a motor on the car with admitted insufficient grease inside the motor and would be deemed a defective manufacturing issue. Now, they do not want to honor their obligation under their warranty saying it is an adjustment and lubrication issue, which I need to pay for. Below is the TBS issued by KIA where they admit to insufficient grease inside the wiper motor.“Visibility: rear window wiper/washer: Kia: service action - rear wiper squeal noise repair (sa026). Provides information relating to some vehicles that may experience a rear wiper squeal noise when operating. This concern is due to insufficient grease inside the rear wiper motor. 2010 Kia Soul Technical Service Bulletin 2010/01/01 NHTSA #: 10033669, Service Bulletin #: TSB-054.”

I bought a new 2014 Mohave V6 in Kuwait. I noticed that the engine is vibrating even on Park or Neutral position. In traffic congestion and slow speeds the vibrations even more irritating. After I went to the service center they kept the car for 2 hours and said they cleaned the throttle and did wheel alignment, the car should be fine now. Unfortunately there was no difference. I went to the service station again and they said maybe the old fuel in the car was causing the problem. So I should fill some new fuel and the car should work fine. Even after refuelling the problem was not resolved. I had to go again to the service station. They have kept the car since. It’s the 3rd day today!! Still no news from them. Can I ask them for a replacement?

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

I was looking for a car with great gas mileage, comfortable in seating 5 people, and would last for many years. I bought the 2009 Kia Spectra LE and had some reservations as I had always owned either a Ford or Chevrolet all of the years I had driven but the salesman indicated that the nitrogen tires increased the gas mileage. After owning it for 2 years I developed an air leak and kept taking it to the dealership to get nitrogen in the tire until they could get me in for service on the tire. I finally just started using air and found absolutely no difference in my gas mileage so I have since replaced all 4 tires with regular air tires.

Purchased a Kia Rondo EXV6 in May 2008. Have had ongoing issues with the transmission which we started to notice around 71,000km. We brought the car in, they didnt find anything wrong. We followed our required maintenance plan and my husband is very particular about high maintenance for our vehicles. My husband purchased the extended warranty. At the time we purchased it he was told the extended warranty covered the car as though it were brand new! My husband specifically asked if the transmission drops out of this thing at 199,000kms, will it be covered? Answer was an emphatic “Yes, for sure! Guaranteed!”That was a lie. We repeatedly brought the car into two different dealerships with transmission complaints. And until last summer, the dealerships diagnostic tests deemed there was no problem found. Each time we had to pay over $100 for the diagnostic only to be told they didnt find a problem. Last summer, there was finally an acknowledgement that they found a problem with the transmission during their diagnostic. We thought “Wonderful, it will finally be fixed!” No such thing. We found out the dealership had to report to the Kia Protect extended warranty insurance company and received permission from them. They sent an adjuster out to test our car. Of course the adjuster said there was no issue and refused the repair. Approximately two weeks ago, the heater and the heater blower went on the car. We were in an extreme cold alert in our area during that time. I brought the car in for repair and once again reported the problem with the transmission. This time I pinpointed what gears were slipping when shifting and it was getting bad. We received a message from the dealership - they confirmed the transmission was not shifting properly. They indicated they would have to put the claim through the extended warranty company and then wait for approval. In the meantime, they temporarily fixed my heater so I could take my car. The next week the heat went again and at the same time the dealership asked me to bring the car in for inspection by an extended warranty company assessor. The assessor acknowledged the problem with the transmission and said it needed to be fixed. He commented to the dealerships service department that our car was in really great shape and it was worth doing the repairs because it was in such great shape. We were relieved and happy. We thought this meant the transmission would FINALLY be fixed. The next call we received was from the dealership - they asked us to bring in our proof of maintenance paperwork as the EWC (extended warranty company) was now saying they would reject the repair because we did not follow the recommended maintenance. We did the required maintenance as outlined in our Owners Manual and as advised by the dealership. We brought our paperwork in. The next call we received was from the EWC. First they tried to argue with my husband about the recommended maintenance. My husband argued that we performed our required maintenance and that not doing the recommended maintenance did not void our warranty as it wasnt a requirement. When the EWC saw this angle was not going to work, they told my husband that the car was only worth $2500 and the repairs would cost more than that so they would not approve it. My husband argued and we looked up the black book value of our car. We found a car with approximately the same kms was worth at least $4000 more than that. I took to social media to vent my frustrations and suddenly my husband receives a call from an ombudsman from Kia Canada. He spouted the same crap as the guy before. I again took to social media and then my husband received a call offering us a discounted rate of $900 to rebuild the transmission and this would include the repair of the heater and heater blower. We refused. We dont believe this company is being above board with us. They are not honouring what we were told when we purchased the warranty. This warranty is a scam. If they have no intention of repairing the vehicle then why cover it until 200,000km?!! This company should be reviewed by the government for the sales of these warranties.

I bought my Kia Sorento new in 2011 and I love this car. Could not ask for a better car for the money. It gets 28 MPG, and never any issues. Its very comfortable and a joy to drive.

I purchased a 2011 Kia Soul on May 24th. I have received the New Vehicle Purchase & Delivery Survey. I have tried to log on to the website to fill out the questionnaire. I get on the website but the user ID & password sent to me doesn’t allow me to access the site. I have tried to get to your main website to report the matter to your customer service department but the website comes up not found.Any ideas on how I can complete the survey online will be most welcome. Thanks.

Cannot put anything in trunk as lid will open when it gets a mind too. l likewise have come out to enter vehicle and it is totally unlocked. This has happened 10-12 time in a year and half and dealerships say they cannot duplicate so I have a vehicle that is basically unsafe and worthless. Car is in now 3rd time after much argument with corp headquarters. They are arrogant, self-serving and totally without merit. Upon researching the web this evening, I find this is far from a one only problem they lied about that also. This company should be banned from selling faulty products and failure to honor their fabulously flawed warranty program. At 72 yrs of age I have never been so disgusted with a company such as this!! STAY AWAY AT ALL COSTS!!

I bought a 2007 Kia Sorento off the showroom floor, and it has been good mechanically. Kia of Vero Beach has been the only one to service the vehicle. The problem is that there is a noise when it shifts gears and it is getting worse. I went to the dealership and asked the service manager, Mr. Danny **, to have them look at it to clear the noise. He informed me I would have to pay for them to analyze the problem, which is clearly under warranty. I refused to do so and the problem still has not been resolved. This is not right, and I will not purchase another Kia or recommend them at any of my functions in Vero - just the opposite.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

I have a 2011 Kia Sorento that acts like it’s not getting fuel or not changing gears. I took it into the dealership for this and they changed something in the shifter. For a few weeks it seemed fixed. When it began to act up again I called dealership and was told that I had brought my car in for a different reason and now that my warranty was up I would be required to pay for any service that I had done. I was asked what kind of light was coming on when the car acts up. I told them that no light comes on. Then I was pretty much told that I was stupid. If my car is doing like I was saying then there had to be a light on. My car just gets worse and worse. Sometimes it’s going along fine and then the rpm jumps to 5 or 6 and the car acts like its down shifting and doesn’t want to go. Then the rpm will drop below 1. Sometimes when you take off from a stop sign or traffic light it shifts really hard and makes a clunking noise like the transmission is going to fall to the ground. I too like a lot of others, chose the Kia for the great warranty, but when the dealership is always saying there’s nothing wrong that makes the warranty useless. Just because I’m female doesnt mean I’m stupid. And I dont like being treated that way.

I own a 2008 KIA Rondo, the bearing in the crank went. I am 15,000 over the warranty limit, and 8 months past warranty. Bought it brand new. KIA Canada says simply too bad your warranty is up. They also said that it was an engine fail but does not consider this to be a safety issue so will not do a courtesy warranty to help me either. Which KIA says they have done in the past, I say **. I have driven KIAs for 10 years, exchanged last one before 5-year warranty, but was assured that engine would have failed as well. Taking peoples money on a product you dont stand behind is unfair. Now you offer 10-yr warranty. That tells me you may have known your engines were crap and now they may have improved. What about taking care of your old customers who bought your garbage first. I still owe money on a car that is useless. There are many of other people out there like me and I will find them and get the word out.

This is the second KIA I have bought. The bumper I needed was the wrong one. When I got the right bumper, the brackets were not with the part. This tells me I will not ever purchase another one. I have recommended this car to a lot of my customers, and I will certainly will not do it any further. I will tell them to steer clear of KIA.

Car engine blew-up @ 50,811 miles on 12/08/2017, just had oil changed on 11/14/2017, car had 49,555 running perfectly fine. On 12/08/2017 husband arrives at work @ 7 am and all his co-workers were looking at him strangely as the car started to sound like a helicopter above. He backed into the parking space then shut down engine POW all the engine oil pours out, as co-workers supplied him to put cardboard under the engine, I called KIA roadside service for tow. They came and towed to KIA dealership and they are not taking responsibility. Im still under warranty. They are playing a blame game where I changed my oil saying its a faulty oil filter.Why is it I drove my vehicle just fine for 1,200 miles (3 weeks) and not a single drop of oil in my driveway, not a drop. Then a little drive up the road approx. 5 miles as every weekday to my husbands employment at 7 am it just blows up, he takes side streets not even the highway. Then the Dealer states there was no oil and no oil on dipstick, and engine light on. Duh... because its on the concrete at my husbands parking spot. Heres a pic at his work. If it were a faulty oil filter/gasket my engine would have blown way before. A lot of engine specialist say it sounds like the Pistons blew through the motor.KIA are crooks and need to be held accountable. I maintain my car, Im a disabled 57 year old with disabilities, this is my only way to get to and from my doctors and its making me have setbacks, I was in the ER on 12/13/2017 due to stress and anxiety and excruciating pain, an episode of my fibromyalgia. While in ER they also had findings that Im gonna need spinal surgery. My C-2 is fractured, I need my car or at least a rental, my finances are exhausted, I need surgery, follow ups, rehabilitation and have no car yet. Im still paying my car payments, providing insurance for my car thats $400 per month, plus I had to rent a car to get to and from neurosurgeon/husbands work/MRIS, that costed me $30 per day, I have to return it after my neurosurgeon appointment on 12/22/2017.Its disgusting that this Company KIA is so corrupt and is getting away with their defective Automobiles, when I started researching there are 1,000s of Kias blowing engines of cars with such a few miles, these are NEW cars we the people are paying good money for, why is it NO ONE WILL HELP US KIA CUSTOMERS AND MAKE THINGS RIGHT. THIS IS DANGERING MY LIFE... IM GETTING SICKER... MAKE ME WHOLE. See because the service writer gets commission if its not Kias fault, and zero commission if it is their fault. Makes sense?Meanwhile my health is declining for a selfish greedy company, youre telling me they have millions of cars sitting, some they sink and they cannot make things right and replace these vehicles. Yet we allow these cars to come to the United States to squeeze us dry selling defective Automobiles, so unfair. Since this all happened I want to know something, I often drive with my little grandbabies in my car, what if we were on the freeway??? And the engine died??? Would we all be alive??? PLEASE MAKE THEM ACCOUNTABLE! INVESTIGATE... INVESTIGATE. MAKE THIS RIGHT. Thank you and God Bless though driving KIAS... BEWARE.

I really dont have a problem w/ the Service Dept. They are trying to help me. I bought my 2015 Kia Sorento back in 3-14. I have had it in for numerous problems from engine sticking when in cruise control & slipping when you take off & for a water leak that doesnt seem to ever go away! It has been in for service over 7 times! They cant seem to find the transmission sticking. But it definitely does it. They told me it seems to be normal for the car??? Really... Ive had a 2015 Sorento loaner for over a week & it doesnt stick at all. Ive brought that up & they look at me like I have a 2nd head! Ive asked them if they changed the engine again from the 2015 to 2016? They said, No. But Ive notice it gets better gas mileage & has more pick up & go. I dont feel safe in my 2015 Sorento. I live in the Atlanta so I need a vehicle that can go when I hit the gas. Yes Im well aware that its only a 4-cylinder but the loaner I have is two & its a great car. Ive had no problems w/ the sticking or slipping transmission!

My 2013 Kia Soul, still under warranty, has major engine problems. An independent mechanic says its a cylinder. Kia refuses to repair without all service records since purchase. Many oil changes were done at home!! Im out a basically new car!! Anyone know of a class action against them about this matter? I know they had the same issues with Kia Sorento.

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

So I was driving my car for a errand for my job and I reach my destination which is less than 10 mins from my job. I get back in the car, put it in reverse and the car will not move. I called for roadside, they were wonderful. The wait was a bit long but understandable since it was a Friday. But once I arrive at Braman Kia it was a disaster from there. I arrived Sat 7:55 p.m and they were closing instead of someone saying, Maam we are closing, everyone just rudely walks right past me and cuts off lights and etc. So I leave the car and pass by today to only be told that theres no techs today and that I cant be giving a loaner or told anything until the car is checked and they dont know if it will be checked today. Like seriously how can you not have a tech available, that they only have students today? Like seriously so what happens to your customer? They are just stuck with no means of transportation.

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

I brought my daughters ‘14 Sorento to Kia Coral Springs 5/30 for regular service as well as an evaluation of a serious situation relative to the paint peeling off several areas of the car not affected by road stones or anything other than a factory defect. I brought it first to a paint and body shop and was told in 2 minutes to bring it to Kia consumer affairs. It was in his expert opinion, clearly a factory defect issue. There were photos taken at the dealership and passed on to the local Kia representative responsible for evaluating any type of bodywork. I just heard from Kia corporate consumer affairs and because the warranty expired, regardless what caused the problem, it’s the owners responsibility. I have a friend who had the exact same situation last year with a Nissan product...also expired warranty and also a factory defect causing the paint to peel. They repainted the car and now have a loyal Nissan customer for life.As a result, I will have her car painted and promptly trade it in for anything other than another Kia product. I will share this story of a very short-sighted company with anyone contemplating the purchase of a Kia in the future. The reverse would have been true if this company was more open minded and interested in promoting goodwill. Their fault, but easy way out was turn a blind eye to what’s right and hide behind “their” warranty protection. Kia, one and done!

I had a horrible experience at the classic Kia in Ellicott City MD. I had complained about an issue with my car that arose a few months after purchasing my Sorrento and they kept insisting it was nothing for over a year and then kept my car for a month where it sat unworked on for two weeks to fix it. I was lied to several times and as compensation they offered me three oil changes. They went out of business before I even needed my first oil change and now Kia is saying they cant do anything about the promise made to me by a specific dealer. As someone who works in customer service I cant imagine treating clients this way and not stepping up to make sure they are happy with my services and product. I would not recommend Kia based on customer service.

I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.

If you have a Windows Phone do not buy a Kia. They do not have an APP that works with the UVO eServices - customer service of UVO cannot help you. The best way to fix the UVO problem for Windows Phones is for Kia or Microsoft to produce an APP. It shouldnt be so difficult and it should not cost that much. When they sell you the car they do not tell you that they only have apps from Google Play and Apple Store but none from Windows.

Returning home from Military School my Kia Niro broke down. Waited 5 hours in 6 degree weather to get my car towed on a Sunday. Closest Kia Dealer closed and no car rentals close. They offered no option. I Ubered to the airport. Got a rental to finish the remaining 7 hours of a 13 hour trip. Exhausted. Hungry. Once home began the work of what’s wrong with my car, getting the rental paid and how do I get it back. It took TWO MONTHS to get my car back. The diagnosis? Manufacturer error and no specific reasoning why my car suffered a break down no one could figure out until a technician was finally sent out to take a look. Couldn’t figure it out so just did a ‘hard reset’ and then it was fixed. No idea what the problem was though AND THEN it had physical body damage and before I drove it off the lot, called Mr. Charles ** (case representative) to figure out how to rectify this. Said there’s nothing he can do. His job is to reunite me with the car not the quality of service done on the vehicle. I am abhorred with how I’ve been treated every step of the way. The reliability of KIA CONSUMER OVERALL is not even worth 1 star. My car is not reliable and neither is Kia’s customer service. Save yourself the two months of heartache I just went through and hundreds of dollars out of pocket I won’t be reimbursed.

When they sell the car they boast a 7 year warranty. When the customer finds faults they refuse to fix the part. My speedo is inaccurate by 10%. I approached both National Capital Motors (The dealer) and Kia (the manufacturer) and both refused to replace or repair the inaccurate speedo.

2015 Soul a big loser. Under powered especially with air turned on. So-so gas mileage. I live in FL, the air conditioner has a hard time keeping car cool once it hits 90 degrees. Have to keep on recycle a lot. Stupid stuff Kia did: Cant install a cargo cover in base model, I guess they dont want to sell them; Cant purchase body side moldings, I guess they want you to bring the car into their shops to fix all the dings. The only thing that saves this car is the warranty.

Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

I purchased a 2013 Kia Sorento from Drivetime in October 2018. In less than a year my cars engine seized up in August 2019, due to a recall dating back to 2014. My car was towed to kia and stayed there for a month, in that time I was not offered a rental car but had to pay out of pocket for one, A bill that exceeded $1,000 not to mention I had to continue to pay the car note on a car I didnt have. I received the car back in late September and was directed to the kia.com website to file my reimbursement claim. The claim took two months to process and yet here we are in January 2020 and I still dont have the money in which I provider full documentation for. The customer service line is the worst, they seem to have little to NO KNOWLEDGE on whats going on. Its ridiculous. I wouldnt recommend this company to ANYBODY!!!

Bought my 2015 Kia Sorento in March of 2017 and have had problems with it pretty much right away. Started with my key fob. The driver door does not recognize my key fob and I have to either open the passenger door to unlock my car or hit the fob multiple times before the drivers door opens. Ive replaced the batteries and it hasnt helped. My alternator dies at 66K miles, which I thought was ridiculous. I called Kia to see if they would grant any good will since I was out of warranty and they did nothing. Claimed they couldnt help since I was the 2nd owner. In my opinion, it shouldnt matter if Im the 2nd or 5th owner. The car only had 66k miles on it and the car was bought from a Kia Dealership in Buford, GA. From a dealership, it wasnt a private sale. No reason other than Kia is garbage that an alternator should die at 66k miles. And now, my window doesnt work. I rolled down the passenger side window this morning and it wont go back up. Im bringing it somewhere to get it looked at, not Kia. It looks like the motor is no good. Of course it is, its a Kia. Well, Ive learned my lesson with Kia cars and hope you will learn from this review. DO NOT BUY KIA!

Kia does NOT stand behind their 100,000 mile warranty at all. Bought 2006 Sedona new. Within 12k miles, both left and right turn signal lights going out all the time. Head lights burn out every other month. Front rotors and brakes need replaced, 12k and again and again. Bolts came up missing on sider door. Thermostat caused the check engine light to come on. NONE OF these item were covered! AC compressor went out twice, was fixed under warranty. At 60k, the Air bag light came on. Again not under warranty, 1500.00 to fix that. More headlights and turn signals all throughout the ownership of this Van. Rotors and brakes again. Blend door for AC and heat making a clicking sound in the dash. Valve covers leaking. Rattle and clunks in the front end now. Intermediate No start, No Crank, battery is good. All electrical items work with no crank no start. Found out this is a Junction box where all the wiring connect to along with the engine disable and key fob. Now the key fobs have to be reprogrammed at the dealer and they want anywhere from 52 to 80 dollars for that? This has to be one of the worst designed and most UNRELIABLE Brands on the road today.

In December 2014, I was seriously injured (including a broken back...) in a 2015 KIA SORENTO during a frontal crash because the car malfunctioned. Upon impact, none of the airbags deployed and duly filed my complaint with NHTSA. After my complaint, there were 3 others filed with the most recent being March 2016 where another person got injured because the airbag DID NOT DEPLOY. Even though the IIHS (Insurance Institute of Highway Safety) identified this problem as well as potential injuries to the driver during its SMALL OVERLAY CRASH TEST - THE MANUFACTURER (KIA) still FAILED to conduct necessary defect investigation and recall on all existing 2014/2015 KIA Sorento models that have this defect which creates and heightens the risk of potential dangerous injuries because few consumers are aware of this as NHTSA gives the 2015 KIA SORENTO a five-star rating on a test that was conducted in 2013 because both the 2014 and 2015 models were in fact, almost identical WITH minimal changes.Due to the IIHS crash test results and POOR rating the 2014/2015 KIA SORENTO models the manufacturer received, it went to address these problems by redesigning the 2016 Sorento without notifying or identifying or repairing the defects in those defective vehicles currently out in the market. IT IS ALSO EXTREMELY NEGLIGENT AND IRRESPONSIBLE OF NHTSA TO POST AN ERRONEOUS 5-STAR RATING ON A POTENTIALLY DANGEROUS VEHICLE.

Performance and customer service from dealership: I was never given a chance to drive my New 2012 Kia Rio by the salesperson. Being a woman, I felt they took advantage of me. No test drive, who does that. It was a cash sale. Yes, thats right. I shelled out a cool $ 19,924.05 and now, I am getting treated like crap by the local dealership. I was not told there was not a spare in the trunk. So all this time I m driving around thinking it was a spare not a box and a small compressor that doesnt work. It took me having a flat on a cold snowy day with my baby in my car. They refused to send a courtesy shuttle for me and kept giving me the run around. I then called for roadside service which showed up 1 hour later. I could change the tire and the hole was too big to fix with the so-called repair kit, what a joke. That is just one issue. Second complaint, the gas mileage is not what the sticker price claimed. I spent too much on gas with that car. And third complaint is the car drives lousy and rough, it doesnt even drive like a new car, no smoothness, and I feel and hear every bump in the road. It has a pull and drives real slow and doesnt take a hill at all. The car has no power at all. What liars to get a sale. These people should be ashamed of themselves. Poor service and no care for the customer now that they have got my hard earned money. Do I take a loss and trade or just sell the car out right and go to another dealership? I knew I should have gone to Ford. I guess you live and learn you people are real jerks. Now, they have my car that was towed to them. They have no tires on hand and had to order one at my expense, $100.00 to be exact. And, they refused to give me loaner car until this issue could be resolved, but I raised so much beef with them they finally obliged me and gave me a used Sonata to drive. That is the least you could have done. Do I sue or wait and see what Kia is going to do about my car. Twice they tell me nothing is wrong with the car, I drive it daily and I know that there is. I even had my son fly in from Virginia to drive it. I figured maybe it was operator error. Wrong, it is that cheap made car which should have been recalled in my book. The overall performance is shabby to say the least and has no high quality performance and for a 2012, it drives like it is 6 years old or more.

Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.

My family bought a brand new Kia Sorento from this dealership 7 months ago and it almost took their lives on the highway when the car suddenly stalled and stopped. We had our car towed to the dealership and they told us that the alternator was the problem and that our mechanic had spilt oil into it and it wasnt a warrantable item. We choose to not to believe them and had the car towed out and the alternator inspected and we found out that it was a failed part that they dont make any more for Kias. We sent the alternator to them after they told us to, to show them that they were putting peoples lives in danger and that they should have warrantied it and paid for it but instead they call us and tell us no. Instead of taking care of us they keep spinning this around trying to take advantage of us just so they do not have to pay. Keep your family safe and dont bother buying a car from here. Were not gonna give up. Were gonna make sure to fight this cause this is a crime.

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!

I bought my in July 2018. Have taken the car to the Kia dealerships 6 times and to no avail. They will not fix the car because they say on the computer that they hook it up to cannot find anything wrong. The weekend that I bought it I immediately called them to let them know what was happening. When you put the car on ECO after 10 miles it starts to move to the 3/4 mark on the gauge, there is a ton of white smoke out of the exhaust and smells of gas, also the sticker on the car says 24/28/36. I get 13 miles to the gallon in town and Lexington, Ky is not that big which I get at the highest is 322 miles per tank, also they come with an 18.5 gallon tank but on empty with the light on I get 13.5 gallons per fill up. They have told me, There is 5 gallons in reserve and also youre not going to see a big difference until the 10,000 mile mark, which we all know is pure crap. Do not ever buy a Kia. It would not let me give it zero stars.

Took my car in, notice the next day that oil had dripped from car. Had got oil change, tire rotation and change radiator out and got inspection on car. Drove car to bank next day. Came back home, saw something on side walk. It was oil that had leaked out. Car had to get tolled in to Hutchinson dealer, was without car but they didnt ask me if I wanted a car. And then I had call them several times after I sent a picture of what had happen. They are very careless, my car was the first one there for the times I have been there. They dont speak to you but want you to buy car from them then they are nice. After that they treat you like nothing.

I bought my car in 2013. With it brand new, it had 25 miles on the car. There were issues from the beginning. Every time I took my car into a Kia dealer with a shop to look at my car they always said theres no problem. One of the last times I took it in they found it, my sub-frame was so loose that it was so surprising that I didnt get into an accident. I had a tear in my driveshaft boot, and a few other electrical problems. (They were all fixed after a year of driving the car.) Now this is why Im writing this review. I was in an accident in January 2015 (other persons fault). Her insurance worked really fast to get a payoff check to Kia. They got the check on February 28, 2015. It is now April 16, 2015 and they still have NOT processed the check and applied it to my account so I can get everything else taken care of. I dont understand how a HUGE car dealer has not processed this check and every time I call to find out whats going on and why they havent they say the same thing, WE DIDNT KNOW WHAT TO DO WITH IT. What how in the world do they not know what to do with it. Its been 2 months since theyve had this check and again every time I call and have to explain AGAIN, they tell me the same thing Itll be processed in 5 to 7 business days. I am so disappointed with this car company. I will never refer anyone to them nor will I ever go back through them again.

I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and recently received a recall notice from Kia concerning a Pinion Gear issue that could result in a crash because the plug that was adhered at manufacturing was done incorrectly. I promptly called halleen to set an appointment because I happened to have the day off and received a recall notice. I called to set an appointment and was told that they could not get me into service until next week. I was then told that this is only a problem as the car ages (which is very concerning since I recently switched from Toyota to Kia and I was a loyal Toyota owner for many many many years and this is a concern because I tend to keep cars for 8-9 years and over 100K miles)... I hope I have not made a bad purchase in purchasing a Kia and making the switch... In the past the Halleen Kia departments have been A-1. I hope this is an isolated issue and I hope that service will continue to be 5 Star.

My Kia Sorento is as nice as a Lexus. It drives and handles very well. It has a very nice interior and the heated and cooled seats are great. The panoramic roof is nice!

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like Im crazy. I told him what his ad said. He said, Well, we have 2 maybe. One needs a motor; the other, a tranny. Each time I went there, I was told the same thing. He didnt say Oh, I had 10, and we sold them. He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.

We purchased a 2008 Kia Rio for our son to use before he graduated high school. In the 3 1/2 years since it has, it barely had 30k miles on it. Our son reported while driving it 2 weeks ago, that it jolted and he thought he had a blowout, but upon checking it, the tires were good. However, the right front wheel was free to float forward and backward in the wheel well. The Kia technician was quick to advise us that the person we had who welded the control arm did a poor job and it broke. He was immediately advised that the car was purchased new and other than oil changes, it has never been mechanically worked on. The service manager said they would submit it for warranty approval. Two days later, it was denied and we were informed that the operator hit something and broke the control arm.What happened to the expert opinion stating a bad welding job to breakage caused by damage? This isnt my first time around the block and I know when smoke is being blown up my shorts. The denial came from a supposed Kia rep. The Albuquerque Kia ran me around for a week to even get this information from them and would not follow up on information leaving me to them. One of their people even had the ignorance to even say aw boo! What was that supposed to mean? But they have my car and I understand what a mechanics lean is.

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

We have a 2012 Kia Sorento with 15k on it. The battery died. No excessive use involved. Contacted the dealership in Hurst Tx. They said it was out of warranty and we would have to spend around $159.39 to get it replaced. This did not sit well with me. Weve been married almost 42 years and have had other vehicles that batteries lasted over 4 years without incident. Now Im wondering if this was a fluke or there is something going on with the electrical system that eats batteries.

My 2013 KIA Souls clutch blew up at 11,000 miles after purchase. KIAs service department located at Temecula, CA said the warranty does not cover the Clutch because it is a worn item. So I paid the $1,544 for a new one. The replacement clutch grinds in first gear after just 2,000 miles. A friend, who happens to be a top notch auto mechanic, said it has a bad release or throw-out bearing. I can get by with this problem if I use unorthodox methods for shifting in/out of first gear. A mechanic for KIA said the clutches were built to last for 40,000 miles prior to recommended replacement.I contacted the Lawfirm McCuneWright, LLP and they may be interested in a class action lawsuit. They have sued and won huge lawsuits against Hyundia/KIA in the past. I noted there were 1,360 complaints against the clutch, alone (from forums, blogs). Forcing Hyundia/KIA to recall all KIAs/Hyundias from 2010 to 2015 and refunding the clients money would bankrupt them. I have a legal career of approximately 35 years. Hope my experience helps somebody.

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

My 21 year old gr-daughter bought this brand new Kia. Put $4,000 down, financed $19,000. Car started to accelerate. Took it back to Monroeville Kia. They kept it from July 5th till middle of August. No rental car, nothing and insisted there is nothing wrong with it. Kara **, my granddaughter, was so afraid to drive it again as she was almost in accident and said take it back 1500 miles on it. After weeks of trying everything she had to settle for $17,000. A loss of more than $6,000. How can a dealership account for doing that to a 21 year old?? That is how Monroeville Kia treated a young girl who saved her money for a new car. Shame on them!!!!!!!!!!

I inherited my parents 2003 Kia Spectra. I was driving it on the freeway when all of a sudden the right rear tire froze up causing me to have to pull over to the small shoulder in the inside lane. I immediately put on my hazards as I was still halfway in the lane. I turned the car off then back on again. I was then able to continue on to my destination. When I got into the car again to go home, it seemed to run fine. Then when almost home it did it again. I was luckily close to a Les Schwab who said it was my brake lining, which had broken in half. They said that it has been happening to 2003 to 2005 Kias, they had three just last week. I have heard of no recall for this problem, but something needs to be done about this before someone is killed. I have to have them repaired, which cost me $270.

I took my brand new Kia 2013 (purchased in October 2012) in because I noticed peeling paint and rust spots. They had me bring it in numerous times, took pictures, etc. to only be told that it was my fault. They said the rust looks like a rock hit it, and the peeling paint must be from someone getting in and out of the car. They told us that our paint and corrosion warranty didnt cover this. The car is brand new and we dont drive too far in it. I also keep our cars very clean, both inside and outside. My husband works from home and I work 5 minutes from home so there is no excessive use in our car. Even if there was, there is no way this should happen. I purchased a 2004 Nissan Altima in February of 04 and just sold it in June. It had no paint issues nor rust. Also, the city gas mileage isnt what they advertise and we told them about that. They simply said, there are no current recalls. Also, when we start the car first time of the day and reverse, it makes a grinding noise. I told them about this, they checked it out 3 times now, and said they cant reproduce the sound. Also, when we bought the car, we asked for a 3rd spare key. The saleswoman said this would be no problem. We called, emailed, and showed up in person and each time were told that it would be sent to us. This began in October of 2012 when we bought it and it is now August 2013 and we have never received a key. They literally begged us for a great review when we bought the car and we gave it to them because there were no issues immediately. They raved how their customer support was top of the line, I DISAGREE! I plan on pursuing my complaints with the BBB, local news, consumer reports, and via word of mouth.

I just bought a 2012 Kia Sorento in February. It started giving me problems. It stopped all of a sudden when I stopped in a stop sign and the engine was shut off. Two days ago, I was about to drive to work and when I went to the garage and sat in the van, it started but the gear wouldnt move as it was locked. I called the dealer and they told me to call the tow truck and get it towed to the dealership. They towed the van to the dealer, and the next day the guy from the service department called. This dealer is located in Avalon Blvd in Carson. He told me that both the engine and the computer are full of water like a swimming pool. How? I just took the car to the drive-through car wash a few times since I bought it. They told me that the warranty does not cover and I have to pay $1600 to get it fixed. When we first bought the car they lied to us that anything doesnt matter - big or small issues, the warranty is going to cover - and now they dont want to cover. I will never ever recommend anyone to Kia Carson or any other Kia dealer. It’s a bad experience that I have ever had.

After going over all the terms and conditions of the sales price and trade in which was written on scrap paper, I went into the room to sign all the papers that were ready to sign in which I did, only to find out mostly everything was changed. Thankfully, my mother was present and what we were told was not what the contract said. They increased the sales price instead of giving me the ext warranty they charged me. They also added a second warranty of $2,000 and the total warranty charged was $3,795.00. Right after signing, the sales person came in and folded all the papers so I could not even look them over.

I was driving into town to get gas before heading to work. I ran out of gas, called my roadside assistance, had them come give me fuel, tried starting it, and the roadside assistance person thought the battery was dead, and put a charger on it, and it still wouldnt start, and was recommended to have it towed, which I did. I called my mechanic at noon, to find out it had no oil, and the engine was seized. When I went to the shop there were no codes that pulled and I had no lights on the dash, no oil light, no check engine, etc. The mechanic actually had to show me where the oil light was, as it is right next to the low fuel light - I would have noticed it. Ive spoken to Kia who says there have been no issues with the 2012 Kia Sorento, but I beg to differ. I believe the sensor or fuse for the oil light had to have been malfunctioning, which led to my vehicle running out of oil, unlike Kia who suggested it was due to negligent maintenance on my part.