Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? Its offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product cant sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

Water Spots on a 2012 kia sportage - If anyone out there has an issue like this, please contact me. I would certainly like to know what to do about this.

Purchased a 2014 Kia Sorento in May 2013 and due to a storm it was immediately unable to be driven. This is when I found out that there are no parts in the US to repair the vehicle. They said it is made in the US but all the parts are in Korea...figure that one out. Calls to KIA corporate are not returned. KIAs website will not let you complete their form and submit it as I tried from 3 different computers. If you are considering a Korean vehicle, think again.

Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!

I bought a 2012 Kia Soul. I bought a new car because I live up north where the winters are cold. So I wanted a new car with a good heater. I dont have that in the Kia Soul. The temp gauge in the car drops and I get cool to lukewarm air. I have taken it to my dealership and they had it almost 2 weeks and nothing. They keep telling me it is normal. I have had several cars and none of them had them temp gauge drop and get warm air or cool. I was told that Kia put in a larger radiator than is needed for this size car and they wont do anything about it. If this is as hot as the Kia Soul gets, then Kia should not be selling it up north where the winters are long and cold. As anyone else had this issue.

I bought my in July 2018. Have taken the car to the Kia dealerships 6 times and to no avail. They will not fix the car because they say on the computer that they hook it up to cannot find anything wrong. The weekend that I bought it I immediately called them to let them know what was happening. When you put the car on ECO after 10 miles it starts to move to the 3/4 mark on the gauge, there is a ton of white smoke out of the exhaust and smells of gas, also the sticker on the car says 24/28/36. I get 13 miles to the gallon in town and Lexington, Ky is not that big which I get at the highest is 322 miles per tank, also they come with an 18.5 gallon tank but on empty with the light on I get 13.5 gallons per fill up. They have told me, There is 5 gallons in reserve and also youre not going to see a big difference until the 10,000 mile mark, which we all know is pure crap. Do not ever buy a Kia. It would not let me give it zero stars.

Love my Sorrento; on my second one now and drives and handles fantastically; KIA dealer has great service too. Love that it has Apple Car Play and has a much larger screen now too; I can see my Google Maps, etc nicely!

My Kia Sorento 2011 had 59,*** miles on it and it jerks when it shifts at 2nd and 4th gear. I brought it to Jerry Seiner Kia in Salt Lake for service. I told them the prob and I have a strong feeling its the transmission. They tested it and said there is nothing wrong. I just need to change the transmission oil which would cost over $200 since warranty would not cover it cause its for maintenance. They also reset the computer box because accdg to them, it saved the driving pattern of the previous owner so they had to reset it. I brought the car to a different place for the oil change. On my way home, the car still jerks when it shifts. Called Kia and they said wait a couple of days and reiterated that Kia has different engine so it runs and shifts differently from other cars. Waited 2 days and cars still jerks when it shifts. Called back Kia and schedule an appointment. This time the car is on 60k miles but they said theyll honor the warranty since I brought it with the issue before it hit 60k. So they did tests on it and they said they will file a case with Kia and see what Kia says. Kia recommended things to be done but they wont change the transmission. It became a regular routine to go to Kia every Tues or Wed for 2 months (imagine all the gas I spent going back and forth since the dealership is 24 miles away from my home.) Prob started in Dec. and last week of January they decided to change the computer box. It kind of run smooth for 3 weeks until it starts jerking again and now when it shifts to 4th gear. Brought it back to Kia and the service manager specifically said, There is something wrong with the transmission. We need to make a case for Kia to approve transmission change. So I told him I wanna make sure its still under warranty although its now on 62k miles since I first brought it with the same prob before it hit 60k. He said hell try his best since we have all the records. I waited almost a week for Kias reply again, and this time they want to reset something again but it will not be covered with the warranty since its now over 60! It is just ridiculous that I brought it with exactly the same prob before it hit the 60k miles! And I go back and forth to the service dept for 2 mos which is 24 miles away, of course the mileage will add up! And now they wont cover the warranty! Imagine, before it hit 60k miles, tranny probs already! Ridiculous! Will never ever buy a Kia car again! Warranty is BS. Worst car ever! Waste of money!

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

I am so disgusted with the service and attention, and lack of knowledge, from the Kia Esserman, in Doral Florida. My vehicle went in for service and came out with the AM radio not working. After many trips to get this corrected, and after a rude service rep, Freddie, continues to work on the problem the car has more issues than before. I bought this car for my husband, who is disabled, and I have had nothing but problems. When they want to sell you a vehicle you get tons of calls, when there is a problem you are ignored. This is my 3rd Kia and my last. Someone call me. I am reporting this to the Better Business Bureau, and to the ADA for not having consideration of a disabled man.

This is the first brand new car I ever bought. I bought it because I was sick of always having to fix my used car. I wrongly assumed I would not have this problem with a new car. I bought it in October. The acceleration sticks on gear change, but I didnt want to spend my life in the shop (again) so I deal with it. When summer hit, I found out the AC didnt work. I scheduled a service time. The guy on the phone was a bit rude but I chalked it up to him probably having a bad day.They dye the AC and tell me to come back in a week. Its still blowing cold, but I bring it back as requested. They cannot find the issue, so they send me on my way. Two weeks later, its blowing hot air again. I have to go back. This time they tell me the hose is broken and replace it. It took them 3 days to replace a single hose. While I am grateful I received a car to drive in the meantime, it was the most disgusting pile of garbage I had ever had the displeasure of driving. Whoever had previously owned this vehicle did not in any way take care of it. After day 3 of calling and waiting for the car to be fixed, I drove over to the dealership after work and vowed to wait until they took care of it, regardless how long it took. I walked in and they asked if I was there to pick up my car. They never bothered to call me.Today I had a flat tire. No spare in the trunk, which I had foolishly thought would be standard for every vehicle. I called the dealership and was told to call roadside assistance, which was free. Okay, fair enough, but if the tire cant be fixed, I cant afford to buy a new one right now, so I dont know if thats a good idea. I was blown off (same guy as earlier, still rude so obviously not just a bad day thing) and told to just call roadside assistance and go from there. I was also told that tires were not covered under the warranty, which was the only question he bothered to answer. Of course they arent.In all, because I did not have a spare tire, it took me 6 hours and a total loss of days wages to get a flat tire fixed, and surprise! Its covered under warranty. So not only was the guy rude, but he lied to me too. I have become more acquainted with the service staff at Kia in the last 9 months than I was with my mechanic in the last two years of my used car. I bought a new car to avoid that.I am very dissatisfied with Kia and their customer service. I requested a manager when I got there, to discuss the issue of the rude representative, and he never once showed his face in the time I was waiting for my car to be fixed. Because of that, I came here to post a public review instead of keeping the issue between me and the manager.

We bought our Kia used, (we werent told it was used at the time we bought it, we noticed it was used after we had bought it and got in it - as we didnt test drive this particular one). In any event, the warranty covered the electrical parts up to 12,000. At about 11,000 miles, I was driving down the highway and was told that break lights werent working. We had head light issues and just thought it was a the bulbs, but both break lights went out, then pulled into the parking deck and notice no running light and no head lights except for brakes. We had to get towed back to the dealership and they replaced all the bulbs saying they were burned out. By the time the lights went out again, it was out of warranty. Every month or so, a bulb will go out - a head light, a break light. Then we noticed when you hit the back of the break light, the lights will flicker on and off, so the bulbs werent actually burned out. Then we began to notice the electrical seats were burned out. And then the lights where the manual transmission gear stick was burned out. Then the license plate lights. And now, for the first time a new electrical issue surfaced in the electric side mirrors, they will no longer work. We noticed many burn marks within the electrical components. We are certain KIA was aware of the electrical issue when we brought the car in under its warranty period, but they refused to address and simply replaced the bulbs and said sometimes things like this happen. We have been stopped by police for headlights being out, brake lights not working and license plate light out. While I love my KIA Sorento and mechanically it has been a reliable vehicle, the electrical issues have been dismal, costly, and unsafe.

I bought my 2009 Kia Rio in April, 2010. On Oct. 30, 2011, my car would not start when I came out of a store. There was a large, yellow sticker inside the door that reads For assistance, call. I called that number and it just rang. I did not see the transparent sticker in the window. Oct. 31, I dropped my keys at the dealership (Harris Kia in Lansdale, PA) hoping they could look at the car. I called the dealer at 8:30AM, they informed me that I had to call roadside assistance or pay for the tow. I called roadside assistance. They informed me that I needed the VIN number to verify service or pay for the tow. I left work on my lunch break and got the documentation out of my car. At about 11:30AM, I called roadside assistance again and set up an appointment for 4:00PM to meet the truck.By 4:30, there was no truck. The response I got from the local company, Mike Carrs Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the drivers side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. Id hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

Kia Sorento wont start. When I get in the car to start it and push the button, everything on the inside will come on, but the engine wont turn over. I have been stranded 5 times this week, and now the piece of ** is sitting in the parking lot at work and wont start. Sometimes, if I sit there long enough, I can get it started. Several months ago, I could not get it started. I called Kia Emergency rescue and a wrecker driver showed up. He got in the car, pushed on the brake (to the floorboard) 3 times and it started right up. He said that this is a common problem with Kias and that is how you get it started. So - that is what I have been doing, but the problem is just getting worse. Two weeks ago, I was headed out of the office to my daughter in labor, and guess what - it wouldnt start. After about 15 minutes I got it started. I called service at the dealership where it was purchased, and at first they denied it, then the lady on the phone said that Kia was aware of this problem. I asked her why were the consumers not made aware of this. She had no answer. Earlier this week, again it happened. I called Kia direct and filed a complaint and was given a case number. Of course, they deny any knowledge of this problem. They asked me if I wanted the car replaced and I told them yes, but not with a Kia. That didnt go over very well. So on a Saturday, I have to get a ride to my office, pick the piece of ** up and go to the dealership with it. I have already been told they wont give me a loaner car. We will see about that tomorrow. I am very disappointed with this vehicle. Oh yes - the 3rd back up camera is out. This car is only 1 year old. Do not buy Kia. They do not back their product! As soon as I can, this thing will be traded for a more reliable vehicle.

Kia overall is a great affordable choice. We have owned 2 Kia Souls and 1 Sorrento. The Sorrento is roomy and versatile. We have 2 kids and its been a wonderful family car. The fold down third row is great for when we need the extra room for groceries. We have taken the car on many road trips and find it very comfortable to travel in, even with small children. We feel safe in it and enjoy having it.

I recently moved to Denver, CO from Sioux City, IA. I was offered a great position at a new job here and had to accept it. I own a home in Sioux City and rented it out right away to move and start my job on December 5, 2015. Everything was going great here with the move and job and I was adjusting quickly. My brother in law and sister in law live here so having family here helped with move. The beginning of January came and my mother in law decided she wanted to visit for Christmas. My sister in law let me use her car to go pick her mother up but only after she had the oil changed on her vehicle. I also decided to have the oil changed in my 2012 Kia Sorento as driving all the miles back and forth to Iowa over the past few months with the move had put me at being due for an oil change. I planned on going to get it changed at the dealership as I had always done, but wanted/needed it done quickly, so decided to go to Jiffy Lube (#901 ran by Southwest Lubrication, Inc.) 8100 Crestline Ave Unit E-2 Littleton, CO 80123 (303) 933-9319. I went on January 8th, 2016 at 1:30 in the afternoon. They were not very busy, and were able to get me in quickly. They did their standard routine as far as letting me know what needed/should be done and their different classifications of oil changes. I chose the Signature Service as they recommended due to my vehicle being of foreign nature. I also had them replace the air filter as they recommended after showing me the old one. I was only there for about 45 minutes to an hour, it did not take them long to complete, paid for the service and was on my way.This is where things started to happen. The past few months, (November-current) my vehicle had been making a squeaking noise coming from the brakes, as they also needed to be replaced, but not to the point yet of absolutely having to have this done. On January 10th, two days after the oil change at Jiffy Lube, I noticed a noise not like the squeaking of the brakes, but more like plastic flapping or something with a belt or fan blade. I was only assuming these were what these noises could be as I have heard them before on previously owned vehicles and friends vehicles. The noise was bad up until the vehicle reached 30-40 mph or about 2 on the RPM scale in the dashboard. I drove to and from work at Advance America, which is about 6 miles from my home, so about a 12 mile round trip. I did this from January 11-13. I drove the vehicle to my sister in laws on January 14th, which is about 20 miles from my home, where it stayed parked for 24 hours while I took her vehicle to pick up her mother in Sioux Falls, SD. After I returned the next day, January 15, I picked up my vehicle and went to work where I did marketing, which involved driving my vehicle around to distribute flyers. This added an additional 50+ miles to my vehicle. January 16 I also went to work, round trip of about 12 miles. The 17th, I used my sister in law vehicle to return my mother in law home. My car sat for another 24 hours as I did this. The next day, the 18th I did not have work due to the holiday, but noticed the noise was getting worse. The evening of the 18th my brother in law had a friend come over to their home, where I was at the time, to check out my vehicle.We first started the vehicle and drove around the parking lot and down the street so he could hear the noise. My brother in laws friend is NOT a mechanic but his brother is and he has been around cars his whole life, so I thought he would be able to quickly tell what was wrong and recommend what to do. After we returned to the parking lot, we opened the hood so he could look at that and check the oil, basic things everyone does with a car. We pulled the dipstick and there was absolutely NO oil on the end. We did this a couple times to verify it was correct in showing no oil. My brother in law unscrewed the cap of where the oil filter is housed to make sure there was one, he did this only after I told him to. There was a filter but no oil really on said filter. We screwed the cap back on the filter housing and examined around everything further to notice what looked to be oil covering most everywhere under the engine in the engine compartment. At this point I/they decided that I needed to go to the dealership to have it looked at further. We added 2 quarts of oil to make sure there was enough for me to get home and then to the dealership as soon as possible. I took my vehicle to Peak Kia Littleton 5077 S Wadsworth Way Littleton, CO 80123 (303) 904-7806 and spoke with **, the service adviser there. I did this on January 20th and he recommended and said the next step would be to have a diagnostic test done. The next available time to do this was Thursday January 21st. I was there right away on Thursday morning for the test as I had to be to work by 10 am. The test took longer than expected and I called my work and this was fine with them to show up a couple hours late due to this appointment. I ended up calling into work that day because the testing took longer than expected and that was due to Kia informing me that they had looked and done everything as far as they could diagnostic wise and advised me that my engine was done for and would need to be completely replaced. I immediately thought it was something Jiffy Lube had done and called and informed them I would be looking into this further and also would be filing a complaint with the Better Business Bureau, which I did. The complaint number is **. I have not heard anything back yet from this complaint. I was then contacted back by Jiffy Lube to get more information from me and the manager there said he was investigating this. A few hours went by and the Jiffy Lube manager called to inform me that after reviewing their tapes and speaking with the service techs, that they did nothing wrong and everything had been done correctly. I did not agree and asked for their corporate number which he gave as their location number and for his bosses contact information. This location is owned as a franchise and the franchise owner just happened to be there at this time. He got on the phone, introduced himself as Doug ** owner/operator, and I explained what was going on to him. He informed me he would do his best to help resolve this and offered to go to the Kia dealership to take a look for himself and see what he could see. He spoke with the service people at the dealership and after he was done with that, informed me that he and they had come to the conclusion that the oil was coming from somewhere other than the filter housing. I do not know much of anything about auto parts or things like this as I explained to him and he told me it was basically between Kia and I, and that it was something faulty with the vehicle, and being under warranty should be covered and fixed by Kia. At this point, I figured that it could possibly be something wrong with the vehicle itself, because since I purchased it brand new in 2012, I had been to the dealership in Sioux City, IA many times with several different issues that they fixed and replaced under warranty. I contacted the Kia dealership in Littleton, Peak Kia, and spoke with ** once again. I told him what Doug from Jiffy Lube had told me and he informed me that it was NOT something that they did and said it was something that happened with or at Jiffy Lube. I told him I wasnt saying that it was something they had just recently done, but could be something with that particular vehicle as I had had numerous things done and fixed prior to moving here. When it came down to it, he told me that it would be $345.00 for them to tear down the engine to find out what the real problem was. I already owed/owe them (Peak Kia) $115 for the diagnostic test and did not have the extra money to pay the $345 to pay to do this to either find out if was something wrong with the vehicle, then they would refund me and it would be covered by warranty, OR it would be something Jiffy Lube did and would NOT be covered by warranty and I would be out there $345 and would have to pay OVER $8000 for a new engine. I did not/do not have the $345 to pay for then engine tear down since I lost my job due to NOT having reliable transportation, a requirement of my position there. They gave me the choice of either resigning or they would have to fire me since I was still in training and was losing my means of transportation. I chose to resign on January 22nd after working half the day and discussing all of these details with my boss. ** at Kia had told me, that day, Friday the 22nd of January that my vehicle was not drivable, and if I did, my engine would definitely seize up. I have left it sitting there at the dealership since. I have been back and forth with both Jiffy Lube and Kia, have filed a complaint with the BBB, tried to go and file a small claims case but after discussing with them the cost of an engine, advised that Colorado law on small claims limits at $7500 and it will be much more to fix my vehicle not to mention my loss of employment and now I am about to be evicted because I have no income. I have tried to contact numerous lawyers and other offices for assistance on what to do and how to find an attorney, but have not gotten anywhere yet. I have been in contact with a radio talk show and have been on the air with Tom Martino, who assists in consumer affairs, and has been helpful so far, but I think I need to hire an attorney or someone to help me with this. I know this is a VERY long plea for assistance, but wanted whomever read it to be fully aware of my situation so I could get some direction on where to go from here. ANY information you can provide would be greatly appreciated. Again thank you for reading this and I hope to hear from someone soon!!

I purchased a 2014 Kia Rio with 100 kms on the odo. I work as a service advisor at an auto shop so I knew the ins and outs of maintaining my car, had my car serviced regularly. In June 2016 my check engine light came on and heard clicking from my engine. Then clanking, then my car shut down. I had one of our mechanic to check my car and he said my engine seized. I checked Kia’s website to see if there was any recalls or issues with Kia Rios... There was a recall on 3 other models of Kia for the same issue but my car was not on the list. I called the dealership and they said there was nothing they could do for me because I was 17,000 kms past my warranty. I also called Kia’s head office and they said the same thing and tried to charge me for a new engine. Because I work at a shop I made my own arrangement and had them replace my engine with a used Kia engine with 33,000kms on it. $3,000 and a week later my car was back on the road. The mechanic was curious of the engine issue so he took it apart and saw the pistons broke (which was also the issue for the other Kias) so it’s been less than a year and with being paranoid I made sure my oil changes were done almost monthly. 38,000 kms later here we are again with another seized engine. Had an synthetic oil change done March 6th and April 6th a month to the day clicking coming from my engine. The tech checked the oil level and there was almost no oil in my engine. There was no leak... The techs think it was leaking internally. My pistons are gone yet again. I still owe $12,000 on a car that I can’t drive and Kia will not do anything about this. When I read these forums and other social outlets there are literally hundreds of complaints about these cars for mostly the same reason. I will be taking this higher and to the media if needed. Kia needs to take responsibility for building bad engines and robbing people of their money. This is unacceptable.

I purchased a 2018 Kia Sorento from Hudson Kia in Jersey City, NJ, at the end of June 2018. As I write this review, it is December 3rd, 2018. They didnt pay off my trade-in vehicle for 45+ days. The payoff was then shorted, leaving me with a rolling balance due to my former finance company. Although Kia said they would rectify with the finance company, they did NOT and I just found out it went to collections, ruining my rebuilding credit. They were supposed to submit my registration as a transfer tag. Instead, after waiting almost 2 months, I received a brand new license plate. I had already paid the year registration on my old tag. Thus, Im out $350 for a tag I didnt need and taking a loss on the registration Id already paid for the former tag. I was told at sale that I could move my payment date to mid-month from end of month after making my 1st payment. When I tried with Kia Finance, I was told this isnt an option on leases. So the finance rep LIED to complete the sale. Now my payments are perpetually 3 weeks late monthly bc of my payroll cycle. I was supposed to receive free oil changes. Yet I cant seem to get anyone on the phone from their service department. I paid $90 for a synthetic oil change (trying to be responsible), only to be told that since I had it serviced elsewhere, it voids the offer... even though I have yet to be in contact with their service department. I HAVE YET TO RECEIVE MATS FOR MY VEHICLE. They cant even be bothered to rectify something as simple as this and its almost 6 months later! I could go on, but Ill stop here.Ive called the dealership more times than I can count and spoken to several people who assured me they would take care of it. Yet not a single item has been rectified. Not one. I also filed a complaint with Kia Customer Service and not one person ever followed up with me. To make matters worse, I practically hate this vehicle. Im currently searching ways to get out of this god awful lease Im in at this point. Ive purchased several vehicles over my lifetime. This experience has been the absolute worse! I wish I could rank ZERO stars.

We bought a 2008 Kia Rondo EX 2.4L brand new from the dealership and opted for the Kia Protect 5 Star plan extended warranty. Thankfully this covered repeated visits for struts and front end parts and included the premature timing chain (not belt) replacement at 140K. At 151K the engine throws a rod through the block. All oil changes performed and documented and reviewed and approved by Kia. However the Kia Protect warranty states two items: 1) Repair will be covered up to the wholesale value of the vehicle (originally I was told by Kia my wholesale value was $1500 but after a month Kia Protect reviewed and increased to $3500).2) Warranty repairs may include new or reconditioned Kia parts but also says at the discretion of the administrator .Response from the dealership: I spoke with the extended warranty company this morning and they gave me a max value they will cover, they will cover to a max of $1479.00, and they will only install OEM Kia parts, which means you would have to cover the difference, and new parts and install you’ll be looking upwards of 10,000.00 which would be a large difference to cover. Your other option is a used complete motor assembly that would be approx. 4700.00 plus taxes installed, but they will not cover any of it. Motor will take a few business days to get to us, then we would need a few days for install.I argued with both the dealership and Kia that may include does not mean must include. However Kia Protect will only replace the engine with a new Kia engine and will not consider a used engine. Estimate from Kia Protect (LGM FINANCIAL SERVICES INC.) The estimate is as follows: total estimate $9484.60. Kia protect: $3500 including taxes. Remaining balance to be paid by contract holder: $5984.60. There is a $500 difference in the amount if the head does not have be machined. Escalated issue from Kia Protect from adjuster, supervisor and manager to no avail. Will be looking for a new vehicle from someone more reliable that stands by their product.

I have a 2013 Kia Soul I purchased new. Since I purchased it I have had an issue with the car hanging up when I shift it into reverse. It is an automatic. Ive taken it to the useless dealership I purchased it from and of course they cant fix it because the computer isnt throwing a trouble code. Its really frustrating when you purchase a new car and from day one the transmission hangs up and the idiots at the dealership cant fix it for you. I have stopped going to Folger and will go to another dealer for the next service and see if they can repair it. Anyone have a similar issue?

I drive a Kia Mohave. Bought new 4 years ago. About to clock 100,000 km. Woke up this morning, with my wife and driver to find the car totally shut down. The dashboard, everywhere where there is some light was blinking. The car did not respond to the remote key. The manual key did also not work. Thus we couldnt have access to the car to pick our things. We are 100 km out of Lagos, where we normally reside and we are obviously stranded. I tried to check whether Kia Nigeria has emergency number. I found none.

DO NOT BUY KIA!!! ITS NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. But come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my cars repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle. So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.... And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence). Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service Ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born! So since its virtually impossible to reach the head of these departments (cause they keep you on hold). So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE! & if you dont believe me read some reviews from Kia Motor finance!! They do not care about helping you! Money is everything! NOT YOU OR FAMILIES WELLBEING! Be safe, & God bless!

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

BOUGHT THIS VEHICLE ONLY TWO YEARS AGO. IT HAS ONLY 69,000 KM. ON IT. On the way home from Saint John, it suddenly starts making a lot of racket under the hood. In pulling over to the shoulder of the road, the car stalls, will not even turn over! Just had the oil and filter changed the day before, so the first thing I do is check to make sure the oil level is O.K. The oil is fine. My wife and I had to walk back almost a mile to use a phone to call for a tow and a ride home.Long story short, THE ENGINE IS TOAST and because we were short two oil change receipts, they refused the warranty request! DEALER says a new motor will cost $15,000, so thats not happening! We have had the vehicle at the dealer for a month! In that time, they have ordered two used motors for us. The first never showed up, the second one, out of Quebec, wasnt fit to use. So now they have another motor ordered! How long do we have to put up with this crap? Is there nothing a consumer can do other than spend a fortune on lawyer fees?

Do enjoy navigating bad telephone menus and listening to worse music for hours on end, while praying that a minimum-wage customer service rep will pick up? Then you will love Kia Motors Finance. Impossible to deal or even communicate with. I will pay off my vehicle, even though financially disadvantageous, to avoid dealing with these incompetents ever again. Avoid like the plague.

My used 2003 Kia Spectra had three separate sudden accelerations while I was moving across the country. During these incidents, the brakes failed to work. After these incidents, all within days of each other, I started making phone calls to Kia. They told me they would connect me with an agent in their National Consumer Affairs office. I have been trying to contact this office for more than a month now and no one answers or seems to care.

I received my 2011 Sorento today, after it being at the dealership for nearly three months. It underwent catastrophic engine failure due to a faulty camshaft causing the engine to seize. We are the second owner and the car was 2000 miles over the used car warranty of 60000 miles - the issues we had were exactly the same as what was noted in a class action suit for earlier models. The dealership was fair, providing us with a loaner car after a month of the car being there (we only have one vehicle). Corporate however was astonishing in its lack of professionalism and dishonesty. Corporate insisted that we have a diagnostic done and that I would not be responsible for it if it showed that we were not at fault, we were not and they did not cover it. They told us and a dealership employee that they would cover half of the engine and labor. They did not and then denied the statement and refused to pull phone tapes that would prove it. I also left over 40 messages for the manager without a single call back. Even the dealership employee said they were notorious for this kind of behavior. Im disappointed and frustrated and urge anyone dealing with corporate to tape their calls as well. Thank you.

Took my car in, notice the next day that oil had dripped from car. Had got oil change, tire rotation and change radiator out and got inspection on car. Drove car to bank next day. Came back home, saw something on side walk. It was oil that had leaked out. Car had to get tolled in to Hutchinson dealer, was without car but they didnt ask me if I wanted a car. And then I had call them several times after I sent a picture of what had happen. They are very careless, my car was the first one there for the times I have been there. They dont speak to you but want you to buy car from them then they are nice. After that they treat you like nothing.

Vehicle exhibited more frequent and louder squealing noise problems from steering. After service recall work was performed than before work was supposedly performed at Regal Kia Service Department. I am concerned for my safety when driving this vehicle now. Also there was damage to rear bumper licence plate frame like the car scraped the ground.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

I went out to my car for an afternoon meeting and the material on my console was melted in a spit. It was clearly melted. I parked in the sun that day but it was only 69 degrees out. I went to a meeting earlier that day at 1100 and it was fine. I called Kia in Liberty Lake, WA and reported it and told me it wasnt covered under my bumper to bumper warranty because it didnt melt all the way, just in a spot. They refuse to even submit it to Kia out pay to cover it. My $25000 purchase shouldnt melt for any reason. I do not recommend ever buying a Kia. They lure about their warranties and try to get you to pay. I am more filing out under the Lemon Law.

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

I have only had my car for about 4 year and a couple months. I keep up with maintenance and everything. Recently, my car has been shaking, stalling and the wheel drifts to the right. It has got to the point where I do not even wanna drive this car. I brought my car to Kia and they quoted me $150 for something that needs to be replaced and told me that my tires are causing the wheel to act like it does. I still have a warranty for the car and they did not fix or replace anything. There are more problems to this car that I am not aware of. I was looking to keep this car for another two years, but looks like now I am going to have to trade it in. I a bit disappointed with Kia, I did not think I would run into so many problems so soon in the game.

Kia brand vehicle has to many mechanical issues, especially if the car is used. Those made before 2017 all have the same issues, and are NOT recommended as a good car in Consumer Report magazine. The 2 wheel drive models are too loose on the road and difficult to control. I actually had to change the way I drove since I always had a 4 wheel drive previously to my Kia purchase. The car is light despite its size and in a strong wind will move across the road so you have to fight to keep control or weigh down the back of the vehicle with sand or Kitty Liter in the back trunk.

I like the Kia Sorento because it is very good on gas and is easy to drive. It has a lot of space in to sit four people comfortably. It is a great car to go on vacation in too. I would make it have a large backup camera installed in it. And also the gas tank door would work all the time. Also a have handle on the front near the windshield for older people to be able to use it to get in and out with. The car has a noise in the motor but the dealership says they cannot find anything wrong. My mechanic says there is something wrong with the timing chain. All in all it is a good riding car.

My air bag light came on while driving so I took it to the dealer. I was informed the sensor was bad on the track on the passenger side and had to be replaced. None of my airbags works due to this problem. It is going to cost me over $600 to fix this because my extended warranty does not cover it and I am 5,000 miles over 60,000 miles or it would have been covered. Are they serious? My extended warranty they sold me is not even with Kia. Something is seriously wrong and I think Kia should be checked on this air bag issue also.

I bought a Kia Cerato in February 2011. Since I had this vehicle I’ve experienced a vibration when it is in 3 gear. The car went in for the gearbox to be repaired or replaced. Unfortunately after 3 weeks being sent from one gearbox service center to the other, Kia South Africa can’t get authority from Korea to get the gearbox replaced under warranty. It will be send again today for a 3rd report but even this might not get Korea to condemn the gearbox. Kia SA are not prepared to provide a loan vehicle as it is not policy nor do they have a spare gearbox to replace until they can find the cause of vibration. In the meantime I can’t get to my customers and this can result in me losing my job. This will be my last Kia vehicle!

Kia Sorento 2013 SX V6 - Nice vehicle as long as you stay on top of maintenance.

Bought a 2015 Kia Soul. Great running car. Good fuel milage. Very responsive 2.0 motor. Seats are very comfortable. Lots of headroom. Found out there is a no spare tire. And I need to go to the dealer and get my oil changed. They want you to only use their oil filter. The car rides and handles great. Only problem with the car is the Road Noise. Took the Nexen tires off at 1500 miles and got a set of P7 Pirelli at Discount tire. It cut the noise in 1/2 but there is still a lot of noise. Got over 7000 miles in 6 months.

I would stay away from Kia vehicles as their engine build has proven to fail. There were recalls on Kia Optima engines, which my husband own and had engine failure. Recently my 2010 Kia Forte engine has failed. Less than 10 years old 120k miles, bought new, service and repairs all done at dealership and suddenly engine goes out. Called Kia and their customer service is rude as ever. My family will never again purchase a Kia.

My wife and I purchased a Kia Sorento from Union City Kia in Georgia. We purchased the vehicle on 8/31/11. We were informed by our salesman at that time that it was the last day of a promotion the dealership was running where you received 2 Atlanta Falcons seasons tickets if you bought a car, but the offer ended at the end of that day. As a matter of fact, the car we test drove that day was black and had all of the Falcons promotional stickers all over it. About 10 days went by and had no tickets so I called my salesman. He told me he was going to check into it and call me back. I did not receive a call so I called back on Friday again and left a message, still no call back. I called on Saturday and he checked with his manager and he told me they should be there that day and to check after the mail delivery and let him know if they are not there. The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call. The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening. I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

I bought a new 2014 Mohave V6 in Kuwait. I noticed that the engine is vibrating even on Park or Neutral position. In traffic congestion and slow speeds the vibrations even more irritating. After I went to the service center they kept the car for 2 hours and said they cleaned the throttle and did wheel alignment, the car should be fine now. Unfortunately there was no difference. I went to the service station again and they said maybe the old fuel in the car was causing the problem. So I should fill some new fuel and the car should work fine. Even after refuelling the problem was not resolved. I had to go again to the service station. They have kept the car since. It’s the 3rd day today!! Still no news from them. Can I ask them for a replacement?

I first want to say I gave 1 star because it is required before submitting. I purchased my 2013 Kia Rio LX brand new at the end of 2013. I have had several problems. All four tires keep going flat. A squeaking noise every single time I drive it. The air conditioner not working correctly and has a foul smell when it is on. Recently, I went in for my 3000 mile oil change (so I could keep my warranty up-to-date) and I was informed of the following: the rotors, breaks and the housing for the breaks are rusted out. In addition, the tailpipe and the housing holding the tailpipe to the car rusted and the bolt holding on the timing chain and belt in the motor, yep RUSTED!This car was brand new when I purchased it at the end of 2013. When I contacted Kia and got a case number, they came back and said, this is normal wear. How can this be normal wear this car is about 3 years old. I would expect this from a car that was 6-10 years old. THIS is a public safety issue. IF any part of the brakes fall off while driving, this will cause an accident. IF the time belt/chain becomes unattached-this will cause an accident. If the tires leak too much air while driving or burst, this will cause an accident. In addition, there is a computer upgrade kit that should be installed in every car, however, since my car is NOT having issues that warrant the upgrade, then it is not available to me. My car does not have the light on or making the acceptable noises to get the upgrade. I have taken the car into the Kia Service Department, they state they can not pinpoint the slow leak issue with all 4 tires. They put air in them and cleared the sensor-but would not look into further or try to fix the issue. They did not fully inspect the air condition issue, because they did not have enough time. DID I MENTION THE CAR WAS THERE FOR 6 HOURS??? And the rust was normal wear. I do not care where you live in the US or Canada, a 3 year old car should not have rusted out like this car has. The 10 year/100K mile warranty is a scam! They have loopholes in every corner. I am disabled, have limited income and I got ripped off by Kia. I will NEVER EVER buy another Kia again!

I have a 2013 Kia Sorento Dark Cherry. I have a problem with the paint on car. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. They say it is not covered under warranty. Also I have been noticing the area were you open door is scratch from finger nail [per dealer] when you open door handle.

I purchased a 2015 KIA Sorento in July of 2014 at Brockville KIA. It was all I wanted it to be. On November 28/2014 I had an accident. I slid through a T-intersection and into a steep but not deep ditch. I expect I was going 10kph as it was in town and the streets were slippery. The Sorento sustained damage to the front lower bumper and front rim/wheel, however the air bags deployed (curtain bags-ceiling and both front seat air bags).The Sorento was taken to Carstar Brockville, which shares a lot with the Brockville KIA dealer where I had purchased. On Nov. 29th the estimate came in at approx. $23000 to repair. I was expecting to have truck ready in a couple weeks. It is now Jan. 26th 2015 and I still have no Sorento. Kia Canadas service has been frustrating and extremely disappointing, as they have made many promises about delivery, but to no avail. I have spoken to customer reps at KIA (claim#**) on too many occasions to mention. More frustrations....As far as Economical Mutual Insurance I believe, if they had done their job in November or early Dec. the Sorento would have been replaced. The parts (air bags/seats were and are still not available). Economical did provide me with a check for $1000 for non-use on rental for the month of Dec. (still in my pocket-not cashed), however it was the end of the benefit at 30 days. Kia Brockville, and Brister Insurance brokers are covering the charges for the vehicle I am using in month 2.Approaching the end of Jan. and still no delivery dates for missing parts. I have pressured for answers from all involved but have just encountered more frustrations and more false promises. As a first time Kia buyer it has tested my patience and understanding of the system. Economical has done a poor job, only doing what they had to and no more. They even suggested on several occasions that, It is not our fault and even suggested that the repair shop put the old seats in and let me drive until new seats arrive (no air bags). The shop refused... I am hoping that you can help.

This car has a defect that Kia is not telling consumers. If you try to turn into oncoming traffic and hit the gas quickly this car will actually stop in the middle of intersection and leave you there while the POS Traction catches up with the engine. Very unsafe. The Tech from Kia has informed me that there is no fix and they all do it, so his remedy is to just take it easy and be careful when entering intersection to make sure you leave lots of room before pulling out... I could not believe this and I want to warn other consumers before you spend $65,000.00 on a car. DO NOT BUY THE KIA K900. Its a death trap waiting to happen. I am getting rid of this car ASAP before I end up in a very serious accident Killing some innocent people or my family. DO NOT NOT NOT BUY THIS CAR.

I bought my car at Enterprise. It had been a leased car and I feel like I got a fair price. Also, they got me financing which was great. Some weird things have gone wrong with the car, nothing serious, and Kia has taken care of the problems.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris Tim ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.

Kia finally accepts responsibility for their engine failures!!! Only took them a few years! Now all those owners who paid out of pocket can be reimbursed. All the owners who are paying for a car they cant drive because they couldnt afford the $8-10k cost can finally get their car fixed. Not everyone got lucky and was able to produce every oil change receipt and was covered under warranty as I was. Never mind putting millions of peoples LIVES AT RISK due to sudden engine failures at high speeds. Never mind all the time and money lost to missing work, paying for rental cars, and NEVER MIND THE DIMINISHED VALUE OF THESE CARS!

Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(

Purchased my Sorento 1 1-2 ago and have already had to replace Engine, brakes and rotors twice and now part of the transmission is bad. Kia doesn’t seem to care or want to help me. Think twice before you purchase a Kia vehicle. They will break and break on you and you will be too far upside down to unload it.

So we purchased our Kia Optima Hybrid in 2016. We thought it will be more economical because it would save us money on gas. Well it did but a few months ago our battery died, had to replace that $400!!! Then the Hydraulic Unit had to be replaced spending a good total of $4000 with parts and labor. Now the car is back at the dealer. This time the engine got messed up... We have been given an estimate of $9000 to fix. The warranty we purchased from the dealership only covers $7000 so the rest we have to pay out of pocket... Like WTH. Why? We have been using a rental during this time and still no solution. I swear never again. If youre a 1st owner of the car you might have better luck in getting the car fixed with no issues - unfortunately for us we are second owners so we are screwed. SO DISAPPOINTED.

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

At 12,300km my 2014 model Kia soul encounter a problem with the gearbox. I booked in the vehicle at the Kia Tokai Multi Franchise 021 7132413 on the 13th of August. It has now been 3 months and is still waiting for my vehicle due to parts or whatever story they telling me. I feel that I have as a customer been treated very Unprofessional and that a vehicle with such low mileage should have been replaced. I spoke to Kia South Africa customer care but was of absolute no help. Please, if theres anyone of a authority reading this message, please help.

I purchased a new 2015 Kia Soul on August 21, 2015. I immediately noticed chips in my paint from normal driving conditions such as pebbles hitting the front. At my first oil change I told the service shop about it. Their response was A water based paint was used on this model of the Soul. There is nothing we can do to fix the paint issue. They then sold me a freaking marker to color over the chips. The problem is these chips went all the way through the paint layers and you can see indentations when they are colored with the marker and every week I find more paint chips. I had a 2013 Soul and I loved it and I never had a problem with the paint.

Supervisors very unprofessional. Also something must be wrong with dealership. I wasnt supposed to pay so much money and Kia owes me over $500. To get that $500 I fought, pull teeth. I mean they kept on changing dates on me. They kept on give me the run-around. This is Kia Financing people, Kia Financing. Theyll rip you off. Take your money and then tell you to go to hell and take a chill pill. Im a first responder from 9/11 okay and this is the way they treated me. If it was in that I just bought my car I would just trade it in or burn. People not supposed to be disrespectful like that to a customer no matter who they are Finance supervisor whatever. This Finance supervisor I hope the CEO will see this and fire you. I talked to her today. 22nd of February. Look it up. Youll find out shes a miserable individual. She told me to take a pill to relax. No its so relaxing when you disrespect somebody who served this country for 32 years. And you probably wasnt even born then. Kia Financing that will charge you an arm and a leg. Im stuck with a car paying $500 a month and I could buy probably BMW or Mercedes and pay that much. But other than that if it wasnt for the dealership done helping I wouldnt had no money to eat. Because Kia Financing is fraudulent they dont care who you are. The supervisors should be all fired instantly and replace with people that are more knowledgeable and more public relations than being a nasty hag. That is my complaint. They are the worst horrible people to finance through. The dealership I got it from is great, but the financing company Kia - the Better Business Bureau and everybody else is going to find out about how bad they are. Dont piss off a Marine.

I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!

We purchased a 2008 Kia Rio for our son to use before he graduated high school. In the 3 1/2 years since it has, it barely had 30k miles on it. Our son reported while driving it 2 weeks ago, that it jolted and he thought he had a blowout, but upon checking it, the tires were good. However, the right front wheel was free to float forward and backward in the wheel well. The Kia technician was quick to advise us that the person we had who welded the control arm did a poor job and it broke. He was immediately advised that the car was purchased new and other than oil changes, it has never been mechanically worked on. The service manager said they would submit it for warranty approval. Two days later, it was denied and we were informed that the operator hit something and broke the control arm.What happened to the expert opinion stating a bad welding job to breakage caused by damage? This isnt my first time around the block and I know when smoke is being blown up my shorts. The denial came from a supposed Kia rep. The Albuquerque Kia ran me around for a week to even get this information from them and would not follow up on information leaving me to them. One of their people even had the ignorance to even say aw boo! What was that supposed to mean? But they have my car and I understand what a mechanics lean is.

I have a top of the line Kia Cerato 2010. I am frustrated with its sun roof. I went to the agent in Egypt on 10/13/2011 to fix the problem but they told me that the spare part cannot be found and to date, 3/20/2012, it still hasnt been found. I think the problem is with the roller. Please fix this problem because this could tarnish the reputation of Cerato. Thanks for your help.

Bought a new Kia Soul six months ago for daughter. The car has rust spots all over back of car. They claim its due to the environment. We had to pay to have it detailed by them. We have bought plenty of cars. Never have we had this type of thing happen. I would never recommend buying Kia. Crap paint and crap company.

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.

At the beginning of December 2011, I brought my 2008 Rio5 to the Kelowna dealer to check out a rubbing sound from under the hood. They said it was probably a bushing. Now it is December 30 and they keep sending estimates to Kia then sending an estimate for something else. When I phone the Kia service/warranty number, they say well phone the dealer, the dealer says they just submitted another estimate and on and on.I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a Kia Sucks motif for my very delayed trip.

My lease expired a few weeks ago. I owed money for the mileage. I tried to pay it online and it told me it would not allow me to pay my mileage through my online account. Which seems very odd to me but I called the number was on hold a longtime continually listening to the same message telling me to go online which was very annoying. I get a lady on the phone whos reading me verbatim all these things acting like Im a year overdue when in fact Im not late at all on this payment. Shes telling me shes trying to collect a debt. Im trying to nicely to interrupt her and tell her I know thats why Im calling to pay my bill. She proceeded to tell me how rude I was being and that Im not letting her finish. There was nothing to finish, I was not past due so she needed to stop treating me like I have poor credit. I tried to pay the mileage with my credit card which they said they cannot accept a credit card payment. Which to me money is money it should not matter. They are not willing to work with you. They are not willing to be friendly. I have never been a day late on a 3.5 year lease. I would stay away from Kia Finance at all costs. If I would have known what I know now I would have gone through my own bank. Do not buy a Kia.

When they sell the car they boast a 7 year warranty. When the customer finds faults they refuse to fix the part. My speedo is inaccurate by 10%. I approached both National Capital Motors (The dealer) and Kia (the manufacturer) and both refused to replace or repair the inaccurate speedo.

Kia defective forward collision avoidance being blown off. I called Kia Consumer Affairs after our local Kia technicians replicated a malfunctioning FCA system, reached out to the Kia Corporate Tech Line to troubleshoot, and the Tech-Line refused to acknowledge any issue. To them, if the Forward Collision Avoidance system was working while in Cruise control mode, it was functioning fine. The system is supposed to apply brakes and give an audible warning when NOT in cruise control. And it had worked - twice. But never again. Although it does apply brakes when in cruise control mode and a car slows down in front of you. In order to replicate the problem, the local techs nearly wrecked my car while doing a white-knuckle test without cruise control. No alarm went off / no brakes came on. The system was not functioning as advertised to prevent sudden collisions when driving in regular (non-cruise control) mode.I called Kia Consumer affairs and they opened a case number for me. They reached out to the dealership to confirm the problem their techs found. They said they would have a field-tech come and examine my car. BUT Field tech called the tech-line, who said there isnt a problem, and field-tech refused to come examine my car. Kia Consumer Affairs blew off the problem and said they cant go over the head of the Tech Line. Really? VERY BAD CUSTOMER SERVICE since everything is circular and the Tech-Line is God. Its supposed to work on paper, so the Tech-line believes there couldnt possibly be an actual problem with their product. So much so, they REFUSE to have one of their corporate techs look at it in person to verify the problem themselves!So, this is a safety Hazard. I spent $$$ on a high end technology warranty package. The vehicle is just 1 year old, and the reason I purchased all the safety features is null and void. And there is nothing I can do about it. Kia Consumer Affairs Department has no power to request something to be looked into that the Tech-Line doesnt want to acknowledge. This is not right. Even the Kia Dealership cant believe this is happening. But they, like me, have no power. DO NOT BUY A KIA VEHICLE. They have a serious issue with this safety feature and refuse to look into it.

The Kia Rio is like a go kart and it bumps every bump. The tires were small and I feel if I was in an accident I would not be safe. The seat absorbed stains I could not get out and the radio broke early on about 30,000 miles. The spark plugs needed to be fixed and even though it had a 100,000 mile guarantee, no one honored it and they were all KIA dealers. I would bring it in when it had problems and they would fix it but they said I had to apply for a reimbursement or they didnt cover it. The dealers were absolute impolite morons. I brought the car twice to them and they danced around the issue and I felt humiliated for taking it back to no avail. Apparently the guarantee cost a lot too. Its 12,000 when the car had 35,000 miles. I was treated so unfair and I wish I could get the 2000 I paid for the guarantee back. What a rip off and for this reason I will not rebuy a KIA. But I gave it a high rating because after my son fixed the cracked spark plug encasement and replaced the plugs it always started up. It even went across country.

Called Kia, stated I have had a sensor problem concerning air bag. And that they replaced the seat assembly once before because the sensor is housed there. The red warning light remains. I spoke to them and said I finally saw my year make and model was under recall. However, even though looking at their paperwork and agreed it was done, told me my car is not under the stated warranty recall of Kia Rio 2006 to 2008 because they assemble it in 05. Needless to say Im very displeased. And he was unwilling to discuss a solution as it has never been taken care of. I remain with warning light. And I like my little car but dont think I would buy again or my family... as they are aware of problem and will not correct. And the person I just spoke to said that their dealer was a liar, when they said the sensor was located in front passenger seat. Funny as Kia replaced seat free of charge during first year... but with same issue. My hopes to finally have fixed right when I saw the make year and model of my car under recall for my issue got slammed down again. I remain with red warning light and no resolve.. And he was not a nice person to talk with either.

In January 2008, I bought a 2007 KIA Spectra from Kia Brampton, with a 5-year or 100,000-km. warranty. All went well until December 26, 2012 when the vehicle was at 99,950 km. The oil light started to come on and off. It was towed to KIA Brampton where they declared the vehicle okay but proceeded to empty the oil and place clean oil therein. I was told to return the vehicle every week for check up which I did every week until March when KIA finally confirmed that the vehicle did have problem. Then they told me they will contact me after they get in touch with KIA Canada. In March, they took in the vehicle and claimed to change the rings, which they assumed was the problem. However, within two weeks, the same problem resurfaced and I took back the vehicle to KIA Brampton. The car was checked and we were told by the Service Manager that the change of the ring was a goodwill gesture and the warranty has expired and in general, when vehicles reach the end of the warranty, KIA seems to think that people want to con them to recondition the engine and hence they would not be able to help us. KIA Brampton recommended that we contact KIA Canada re the problem.I contacted KIA Canada about the problem and was told by the Customer Service representative, Malia, on May 24, 2013 that the KIA could not assist me because the vehicle has passed its warranty period. I refuted this of course on the basis that the problem with the vehicle was detected before the warranty period expired. I asked to speak to a supervisor and after being put on hold for 15 minutes, I was told that the Supervisor was busy and but will contact me within 24 hours. On Wednesday, May 29, 2013, I finally received a call from a Sandy from KIA Canada about the matter. I again requested that KIA honor the warranty and fix the vehicle. Sandy said she had nothing to add to what Malia told me because KIA Brampton fixed the problem in March based on their diagnosis and now that the car is over the warranty period, KIA is not responsible for any repairs.

I purchased a 2019 Kia Stinger a few months ago. I had a small accident and my car is still at the shop waiting for parts that Kia does not have for their own cars. I just got off a call with the incompetent representative telling me there is nothing they can do and my part will arrive in MARCH! My brand new KIA Stinger 2019 luxury car is going to sit for 6 months because KIA does not have fenders???? I will NEVER buy KIA again!!! Disgrace!

For 3 months off and on my 2012 Sorento loses power while driving. I have taken it to the dealership on Columbus Ga. They dont seem to know how to fix it. First it was a throttle engine sensor. Next they repaired something to do with the brakes. Then replaced the key fob. 1100.00 paid and still not repaired.

New 2012 4cyl GPI AWD Sorento - Initially got 12mpg city, got excited when it started to get 14mpg. Now, it’s down to 10.4mpg. Have just over 4k miles on the vehicle. I contacted consumer affairs and was given a number to reference with the dealer service. Service found nothing wrong with the vehicle.I can get better mileage with 8cyl hemi. This is totally wrong and needs to be dealt with. My options are to trade it in and lose money, or look to the market or legal for help.

I bought a 2011 Kia Sorento. When I first bought the car, it had an acceleration problem. And now it has an internal engine problem and Kia’s warranty does not want to cover the problem. It is a brand new car. I can’t believe that I bought a Kia and this was going to happen after only 12,000 miles of me driving it. This is too much. It has caused me and my family a whole lot of stress. I can’t believe it. It’s like a nightmare. It’s too much for a single, hard working mom of 5. I believed in Kia and their warranty. I thought about it and what else was going to be better than a 10-year warranty, 100 miles bumper-to-bumper? I guess not.

I have called several times, but I can not wait longer than 30 minutes while at work. I tried the web, but I cant register as the error says my birthday is wrong. As stupid as this may sound, I tried several times to get on auto pay since I had moved several items that when I stopped getting invoices, I assumed I had finally been successful. And as I had a new bank account that I was using for bills, I assumed the payment was coming out of that. I didnt realize I was in arrears until a collector called and threatened me. I paid the arrears and still cant get them on the phone or the web to get auto pay set up. I havent gotten a bill this month. It is a very pathetic customer service. I am just trying to give them money.

I purchased a new 2011 Sorento against my better judgment, knowing a first year production is always problem prone. But I have had purchased many Hyundais in the past, and was used to great service, and knowing its the same company, I expected the same quality (WRONG). Coleman Kia in Ewing NJ has the most lying area manager and service department in the nation. They charge repairs to Kia, that they never repair, or even look at. Case at point: Ive had a bad door rattle in the passenger side door since purchase. Ive had the vehicle in for service for 5 times and the repair was charged but never done. The last time, I placed tape under the door to know rather, or not the door panel was opened. And guess what the service manager stated? The door was repaired but the tape was never touched. Enough said. Never, ever, again, would I ever purchase another Kia. My door still annoying like a rattle snake. But how does Kia allow itself to be continued to be ripped off. I would like to still have my door repaired, only 40,000 miles.

Kia Stinger GT-2 is competing well with sport type BMW and Audi vehicles for about 2/3 of the price. It is high performance throughout- high horsepower dual turbos, higher torque, five driving modes that alter engine and suspension parameters, 8-speed transmission, AWD with a 60/40 split favoring the rear wheels, deluxe Merlot leather interior, all available safety features, and a Harman Kardon 650 watt 15 speaker stereo to boot. However, road tests reveal 0-60 mph in 4 seconds or less and its speed limited to 188 mph contrary to the manufacturers numbers. Also, its three grand to replace the monitor, etc. and labor rates at dealerships are usually $120/hour or higher. Nevertheless, I love driving it and am learning the features rather quickly as they are quite intuitive and the manuals quite helpful. I opted for the extended bumper to bumper 10 year/100,000 mile warranty because of the heavy reliance on complex computer and electronic technology.

I will never buy another Kia. Period. We contacted the Kia Corporate office to help with an issue we had after our car broke down on the side of the interstate 2 times after being serviced at 2 different Kia dealerships, Langdale Kia in Valdosta and Crown Kia in Saint Petersburg. Kia Corporate gave us the run around, telling us they would send our service request upper management to have it approved. After 3 weeks, they finally told us that no our car wasn’t under warranty! What?! It’s like they didn’t even read what we submitted. Kia doesn’t know how to fix their own vehicles and doesn’t care if they break down multiple times. This has been a horrible experience. Now we have a car we own that can’t be repaired since Kia doesn’t even know how to fix it.

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

Everything the other reviewers are saying is true. First of all the dealer coerced me to pay 900.00 over the sticker price. Before that they distracted me while their assoc. went to the car I chose, a base model ,and tried to change the sticker price from 13,000 to 15,000. When I objected they changed it back. Then the first thousand or so miles the steering wheel and tires would freezing / lock up while turning while driving incredulously. A few times I almost drove into vehicles or caused major accidents. Consumer assistance was no help at all. They refused to fix the problem saying they could not duplicate the issue. So I contacted dvohs to file a formal complaint. Then the vehicle wouldnt start at all many times, I had to call for jumps and tows sometimes in freezing weather. At ten thousand miles the clutch failed and had to be completely replaced. Now at 46,000 miles the car needs to be pushed down the hill just to get it to drive. Kia consumer hassle stated that the promises of bumper to bumper warranty does not exist. We are sorry they misled you that way. The warranty only covers the powertrain. The promise of free tires for the lifetime of the vehicle a total lie. They stated they are not obligated to honor any promises made by their representatives. The repairs at 46,000 miles which will be my total financial responsibility. They denied ever receiving previous calls at consumer assistance which is appalling. The dealership Columbus Ga hung up the phone in my face when I described my situation and refused to answer any more of my calls or voicemails. Kia refuses to honor their PROMISES TO customers and blatantly admit their claims of 100,000 mile bumper to bumper warranty is a complete lie. Never buy Kia. If you have one trade it in for something else or you will be hung out to dry. The attorney general, Better Business Bureau, and consumer affairs have abandoned the Kia consumers. I will be saddled with bills I never expected for a car that is obviously a lemon and will never ever function properly. I spent my entire savings paying for this car. Now I have no money and soon at 46,000 miles no car or money to fix the car. There is no justice for KIA Soul owners either.

I bought the used Kia in Pietermaritzburg branch and a few days after purchasing it the car got stuck with me. All the gears didnt want to go in. The clutch pedal was normal but the gear itself was just stiff. I had to park on the side of the road and called for assistance. When their technical arrived the car was back to normal and he assumed the rubber mat was stuck under the clutch. I then drove off feeling a little embarrassed. Three days down the line driving around turn on my lunch break same thing happened and I parked on the side of the road, switched off the engine and waited a bit. I started the engine and the gears were back to normal.The following day driving a friend to airport I got stuck on heavy traffic wherein a truck had broken down on N3 to Durban. I tried to get myself a safer spot and parked the car for like 5 minutes and started the engine. Again it was ok. The following day I informed the sales manager at KIA who said I must drive with their technical to see if the car will have that problem. I informed her that the car does that especially when I am driving in traffic. So we drove off with the technician and the car was ok. We returned back and I was asked to bring in the car so they could do a diagnostic check. I brought it back the following day and the result that they told me was that the car did not show any problems on their computer. The implication of that was that they cannot help me if they cannot pick up the problem.I held a meeting with the owner of the branch and he told me same story. I was angry and confused not knowing what I need to do in this case. So I am currently stuck with a vehicle which is like new because it had 1500km when I bought it, but I am unhappy. I got stuck recently in the morning on my way to work, and every time it happens I have to park on the side and let it cool down I would say. It is very frustrating and even more frustrating to know that the company says they cannot assist with this problem.

Kia Soul bought March 2014. 1 recall within 1st year. 6-18-15 the car would not start. I had to miss work and find someone to take me to the dealer. Hours later I was told nothing was wrong with the Battery. 7-24-15 the car would not start again. A little over a month since the last problem, I found someone to drive me to Kia after my car was towed and I had to miss work again. Hours later again, nothing wrong with my Battery. I called the Kia 800# while waiting, told there were 2 more recalls (they wont call them recalls anymore), these items noted as corrected on my invoice.7-27-15 the car would not start again. Kia called a tow truck again. I borrowed a car, could not call in work again. After multiple calls to Kia service, tow company and Kia at 800#. I was offered a loaner car and mine would be research more. Later that day per message on my voice mail, car is fixed, battery replaced. I bought a new car for the security and this is what I get. Stress on my mother and myself, miss many hours of work going on my record as missed work hours and gas for multiple trips to Kia.Updated on 9/07/2015: The parking and tail lights have come on in the middle of the night for no reason. It was discovered when going outside to get the newspaper 2 days and I woke up the next day worrying about my car at 3:00 am, the lights were in again. OBVIOUSLY the problem is not the battery. The computer needs checked with good machine for a short or something else, not the one at Dutch Miller Kia in South Charleston, WV. Car lights do not just come on in the middle of the night for no reason. Why this problem was not found after 3 visits in the summer? I am scheduling an appointment at my Kia in WV for 9-10-2015. I cannot miss another day of work.

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

2010 Kia Optima service - I have taken my car on three different occasions for the front driver side wheel. I hit a curve and was trying to make sure that the rim and/or the tire was not bad. Each time I have taken it, they said they could not find anything wrong with the tire or the rim. But the tires have been rotated and now the rim is back on the front and my steering wheel is shaking badly. I took it back today and stayed there from 8AM to 1PM, to be told that I need to get a wheel alignment, tire balance and rotation, but it would be another 2 hours. I told them that I have been there all day and I have to go. This is not right. How many times do I have to take my car to get it serviced? The end result? No service.

I purchased a Kia Optima in 2016. It constantly had issues. The main one being that the air conditioner did not work although I took it to the dealer four times! I purchased the car on a cool October day. Unfortunately, I did not realize that the air was not cooling. It would only blow the temperature outside. Late March rolls around and I discover the issue. The first time I took it to the dealer, they added freon and sent it right back out. Thirty minutes later, the A/C was not working again. I called and was told that it must have been the transmission temperature sensor. I took it to another dealer and they said theres no way it would be that. The second dealer got it to work for maybe two days and then it was out again. Took it back to them, then it worked for like a week. When I took it back the third time they said It must be the whole AC control on the dashboard. The representative told me the KIA dealership in GA had to call KIA in California, and they told them to try that, but they were stumped on what the issue was. That was going to be another $500 on top of the other repairs I had already paid for. I took it to a private mechanic who specializes in wiring/computers of cars. He got the A/C working for about two months - lasted through the end of summer. Spring rolls around the following year... same AC issue. With all of the money Ive pumped into getting the air fixed... I essentially went without air conditioning in THE SOUTH... ATLANTA, GA from the time I purchased the car in 2016 to 2021. Also, the engine light was always on because of a faulty wire or sensor. In GA you have to get an emissions test to renew your tag. For some reason every time my tag was up for renewal... the engine light would come on shortly before. I will never buy a KIA again.

Dont believe the warranty, just wait until your radio doesnt work and the repair department asks for hundreds of dollars to replace it. Next time, when I buy a car, Im going to look for a warranty that really is a warranty.

Easy to drive, Im up high enough, that makes it easy see things. I love my Kia. Easy to park, comfortable ride, gets good gas mileage, lots of room, the backseats fold down so you can haul big items. Easy to get in and out of the vehicle. Has several airbags, has Bluetooth.

On 07/08/2015 I was visiting my parents at their home and when it was time to leave, I told my children to go ahead and get in the car. The reason I was ok with this is because I had the keys in my hand!! I said goodbye and walked out the door not 2 minutes later, and my car was gone. My 4 year old was able to disengage the car from park and my car rolled 75 feet down hill, it finally stopped by coming to rest on a tree. During this time my 6 year old was thrown from the vehicle because he was in the process of getting in the car. He ended up with a laceration on his head and a trip to the hospital where he had to have a CT scan. Once we had the car towed up my father was able to do the same thing with the car, he disengaged it from park while the keys were not in it, his feet were also not in the car. So my car is able to come out of park without the keys and without depressing the brake. I have since found others reports of this online. This is highly unacceptable to me. We contacted the service manager at the dealership where we purchased the vehicle and he was of no help to us. I have just made a formal complaint to Kia, but who know what will come of this. To anyone who is looking to buy a Kia please check that this will not happen in your vehicle. I would hate for someone else, or someone else to get hurt.

I purchased an 09 Borrego in January. About 3 weeks after I got it, it just dies when I was rolling to a stop. I thought, Maybe I just didnt give it enough gas. Weird, who knows? Then it happened again in a drive-thru, a few times at a stop light, chugged while I was going uphill and downhill and died while I was driving on I-25. I was nearly plowed by numerous vehicles (More than one person in my family experienced this while driving). So, we took it in. The dealership acted like I was out of my mind. Drove the car for a few hundred miles and called and told me they couldnt get it to act up. I explained, at length, that nothing happened before it died or after so there was nothing they could do to replicate the problem. They had us pick it up. My husband drove the Borrego home on back roads as our daughter was following him and she doesnt drive in traffic. They never drove over 45 mph. The next day, I drove to work. Halfway there, the SUV starts shimmying. I drove back roads home. My husband figured it might be me feeling it more because I had been driving another car. SO, we hopped in and started driving. About 15 miles down the road, the Borrego shook too hard to proceed. My son switched vehicles with us and when he was backing the Borrego in - shocker- IT DIED. So, back o the dealer it went. They said the shaking was from mud on the tire assemblies (I found out in this convo that the mechanic had driven it hard over bumpy roads to see if it was a wiring issue). Again, they acted like I was nuts, but gave me a borrower car. They offered to clean wires to the ECM and give it back, but cannot explain why it dies. I refused to take it back. They had an engineer from Kia out and offered to put a special computer on it so the next time it does it, they can tell why. All that has to happen is for someone to drive the thing and pray they dont get killed the next time it happens. They told me nobody had heard of the problem before, yet I found complaint upon complaint about this happening in Borregos and various other Kia models. So, then today I get a call from the service manager at the dealership. He asked to drive my car over the weekend (I hesitate to let them drive all over as I had to pay a lot of money for a mileage limited warranty which they are eating away at the mileage of). Little did I know until I got a call from the dealership manager that the service guy was planning to drive the Borrego all the way to Kansas (a state and numerous hundreds of miles away). The manager then informed me that to trade out of the Borrego, I would need several thousand dollars down because of the length of time in this vehicle and the depreciated value! I have had the POS 5 months! He told me he remembered me having to roll negative equity into the loan on the Borrego - huge joke - I didnt trade anything in on it! I was asked if it had lights flicker before it died, um-NO and I would have said so. Did it happen while braking? Again - NO and I would have said so. Bottom line, Kia has several models that die without warning and nobody seems to know how to fix it. It is dangerous. My husband asked the dealership manager how hed feel putting his loved ones in this vehicle knowing the car could stop running and someone could be killed? His response was Of course I wouldnt want to. Why would you even go there and say something like that? Well, KIA and dealership, wed ask because we face it every time we get into the defective vehicle you manufactured!

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

KIA has stated that everything refers back to the Owners Manual for everything. However when you buy a vehicle brand new an individual is not given a copy of the owners manual to read prior to buying the vehicle. In trying to get my blown motor covered by the warranty, I have found out that if you do your own oil changes a person is supposed to keep all of their receipts and put them in the manual. Not all people are of the personality to keep all receipts so this is not an excuse for them to deny the coverage of the warranty. I took the vehicle into the dealership because it had a problem in Feb. and they said it was low on oil at that time and that was the problem. Only a vehicle with 28K miles should not be low on oil when the last oil change happened at 24,830. Now at 33K the engine is blown and KIA is refusing to honor the warranty because they are saying it was a lack of maintenance.

I bought my car (Optima 2013) in April of 2013. It had 10,000 on it. Now I am having issues to the point my car shut off on me, the engine you can hear clicking! How the hell does a brand new car practically have engine issues like this!? Im beyond disgusted!

KIA is by far the worst company to deal with. The vehicles are horrible, and their warranty is a scam. I have had issues with my KIA Stinger since day one, and it has been nothing but fight after fight to get warranty work done. I have had 3 dealerships and multiple reps at their so called Premium Care division. The reps at corporate are all rude, and act as if they are doing you a favor. They do not care that the car has issues, and blame the dealers. I have had to get the Attorney Generals office involved with a consumer fraud case as well. Do yourself a favor and stay away from KIA. Their vehicles look good on paper, but they are cheaply made and will have many issues.I purchased 2 new 2018 vehicles, both the top of the line KIA has to offer, and they are nothing but trouble. One issues after another. We have a Honda CRV that is 4 years old and has never had to make a visit to the dealer for an issue. Better to have a shorter warranty on a reliable car, than to have to have the car at the dealer every week. As of this writing, my car has been at the dealer for service for 70 days and counting. They still have no idea how to fix the issue. And all this time I am expected to continue to make payments while not having a car for over 2 months. Please do yourself a favor and do not buy KIA. Just do a little research and you will see all the issues these vehicles have. I wish I had done better research before purchasing.

Unfortunately I have had an extremely bad experience with Kia cars. Ive bought 2 new Kia cars recently (64 and 67 plates) and have had nothing but trouble. The car I have at present (Picanto) had its 30,000 mile service last week only to find out that the tyre pressure settings had been set either by the main dealers technicians or at manufacture by Kia at a dangerously low level meaning no warning signal in the inbuilt computer alighted to tell me it was being driven underinflated. The upshot of this is that both front tyres are at a dangerous level and both Kia and the main dealers, JCB Ebbsfleet, will not take responsibility for their error. I completed a complaints form with both Kia and the main dealer at JCB Ebbsfleet and after 8 days I was still not contacted in any way. I followed up today and was told its not their problem and they have no interest in it.They have left me with a car which is a potential death trap and have no interest in putting their errors right. BEWARE!!!! They sell you are car but after that youre on your own, after sales care is nonexistent, their complaints procedure is an absolute joke. Needless to say I will never buy another Kia and certainly not through JCB Ebbsfleet Kia dealership who have really been shown up to be very poor and extremely unprofessional.

Kia has very disappointing customer service. I bought my Kia back into 2012. It is a 2013 Kia Sorento Ex. I have approximately 89,000 miles on it. My oil check light started coming on and off (it would flicker). I brought it into Kia and they said that my oil pressure sending unit is failing and that is why the light was going on and off and it would need to be replaced. They quoted me it would cost between $800-900 to fix. However, when I bought my Kia I got an extended all power train warranty good up to 200,000 miles. They said that it wasnt covered under the warranty though. Even though the actual part cost is $25 (where its located in the engine is why the labor is so expensive), but if you read the reviews of Kias, this is a huge failing part of the car. Many people have issues with this and its very common in kias. So why wouldnt they recall the part? They recalled them back on the 2011 models, but not the 2013. They are still a big problem. If this part fails, my engine would be destroyed. So then does Kia cover the cost under my power train warranty? Its a joke. When I called Kia to complain of this issue, they couldnt give me an answer after I asked them this question. It failed on my car while it was parked in my garage. I woke up to find an extreme amount of oil on my garage floor under my car. Checked my oil and there was zero in it. I had to have a service come to my house since my car was unable to move without ruining the engine. After replacing the part and labor it costed me $502.00. I would never buy a Kia again.

The week after I bought my Kia, the Kia dealership in my neighborhood changed to a Lexus. You would have thought the sales team would have told me when selling me my car. I thought I was getting a dealer near my place for easy repairs. So when I broke down with a flat tire, I called roadside. Im on a lease so covered. But they said I had to have my car towed to two cities away unless I wanted to pay for it and apply for reimbursement. They said Id just have to wait for my reimbursement. That reimbursement was denied after two months of waiting. According to Kia, I should have had my car towed and repaired over an hour away rather than the block from my house at the Discount Tire center I took it to.Trying to get them to respond is also a system set up to make the customer just give up: youre not allowed to talk directly to the department making the decision. Each call is to another department that has to advocate for you. That department is always backed up with calls. So to get 300 dollars back from an allegedly covered roadside service need, it has taken three months and it was denied because they closed the Kia dealership in my city.

I was furloughed in middle March, I tried to call Kia for a deferment, their answering service said high call volume and hung up. I locked my self out of my acct. I called the dealership where I bought the car, they didnt know how to get a hold of them.. This went on for a couple weeks. Then after filing for EDD got my first payment a month later, so called again. This time they answer and tell me they cant defer but one month at a time. So now I am behind, and then they added late charges to the 2 payments I owe. Ummm dont you think they should be following all other car deferments that went into effect immediately and were deferred for 3-4 months right at the beginning of this.

The ECMs re-flash/recall, this ECM re-flash, consisted of updating the software originally supplied from the car maker, and changing the ECMs Air/Fuel Ratio Algorithms to suit the cars fuel air ratio. This new software seems to keep the turbos waste gate open too much during wide open throttle causing the turbo not to spool up all the way resulting in boost loss, and obviously power loss. My question is, why update the software, instead of replacing a potentially faulty part that part being the FCV or Fuel Control Valve? Oh yeah, its cheaper than re-engineering of the faulty FCV, and replacing it with one that does not have a design flaw, better and even more expensive is, why not replace it with a tried and true fuel pressure regulator? Oh yeah cost, so KIA decided to take the easy route it seems, and detune the car, so the car does not reach full boost saving the faulty FCV. It appears they want to remove the power because the turbo is located near the firewall and placed on the back side of the engine.If the pressurized part & the axial lode of the turbo fails, and is spinning at an average of 150,000, this can act like a grenade under the hood throwing shrapnel everywhere, possibly causing both driver and passenger injury or death, as the force of pieces of hot steel and aluminum from the axial load, plus the inertia of rotating blades at 150,000 rpm would penetrate through the firewall into the front seat. I am now afraid to drive this car, let alone trade it in knowing it could hurt someone.

I went to make a phone call thru my Bluetooth and my radio shut off and wont come back on. I checked the fuse and it was fine. When I went to the Kia Store on Preston Highway in Louisville KY they acted like they didnt even care. I got this car (2017 Kia Soul) brand new with 5 miles on it. If anyone else has had this problem please tell me how to fix it.