I was driving into town to get gas before heading to work. I ran out of gas, called my roadside assistance, had them come give me fuel, tried starting it, and the roadside assistance person thought the battery was dead, and put a charger on it, and it still wouldnt start, and was recommended to have it towed, which I did. I called my mechanic at noon, to find out it had no oil, and the engine was seized. When I went to the shop there were no codes that pulled and I had no lights on the dash, no oil light, no check engine, etc. The mechanic actually had to show me where the oil light was, as it is right next to the low fuel light - I would have noticed it. Ive spoken to Kia who says there have been no issues with the 2012 Kia Sorento, but I beg to differ. I believe the sensor or fuse for the oil light had to have been malfunctioning, which led to my vehicle running out of oil, unlike Kia who suggested it was due to negligent maintenance on my part.

I like my 2013 Kia Sorrento. Its a great car. But I do not like that the vents in the third row were removed from this model. 2011 Sorrento has them. I have to use the third row and twice already my 6 year old and 4 year old have complained they do not get air back there. They get dizzy, light headed, nauseated, vomited! And felt weak. In this CA heat that is not safe!!! I am worried for my children. And avoid driving if its hot. Thats not ok. Ive only had the car 1 year.

Everything the other reviewers are saying is true. First of all the dealer coerced me to pay 900.00 over the sticker price. Before that they distracted me while their assoc. went to the car I chose, a base model ,and tried to change the sticker price from 13,000 to 15,000. When I objected they changed it back. Then the first thousand or so miles the steering wheel and tires would freezing / lock up while turning while driving incredulously. A few times I almost drove into vehicles or caused major accidents. Consumer assistance was no help at all. They refused to fix the problem saying they could not duplicate the issue. So I contacted dvohs to file a formal complaint. Then the vehicle wouldnt start at all many times, I had to call for jumps and tows sometimes in freezing weather. At ten thousand miles the clutch failed and had to be completely replaced. Now at 46,000 miles the car needs to be pushed down the hill just to get it to drive. Kia consumer hassle stated that the promises of bumper to bumper warranty does not exist. We are sorry they misled you that way. The warranty only covers the powertrain. The promise of free tires for the lifetime of the vehicle a total lie. They stated they are not obligated to honor any promises made by their representatives. The repairs at 46,000 miles which will be my total financial responsibility. They denied ever receiving previous calls at consumer assistance which is appalling. The dealership Columbus Ga hung up the phone in my face when I described my situation and refused to answer any more of my calls or voicemails. Kia refuses to honor their PROMISES TO customers and blatantly admit their claims of 100,000 mile bumper to bumper warranty is a complete lie. Never buy Kia. If you have one trade it in for something else or you will be hung out to dry. The attorney general, Better Business Bureau, and consumer affairs have abandoned the Kia consumers. I will be saddled with bills I never expected for a car that is obviously a lemon and will never ever function properly. I spent my entire savings paying for this car. Now I have no money and soon at 46,000 miles no car or money to fix the car. There is no justice for KIA Soul owners either.

Im tired of hearing that Kia is the best deal for the new economy! What new economy? Is this something our government is telling you to say. Because thisis the worse economy I can remember since the late 1970s. They didnt say anything about the economy through the holidays. Please!

Ok, Ive been having issues with my low beam headlights. I cant even tell when they are on and having highbeams is the only why I can drive safely, until other drivers blind me with theirs because they are upset about it. Originally I thought maybe they just need cleaned... till I did research this is a major issue with many people and Kia needs to take responsibility. The chrome is getting burnt by the lights and it no longer is reflective enough to work effectively. I dont know how they have not recalled with all the complaints I have viewed online. This is a safety hazard and needs to be addressed. Other than that I think it is a fantastic car.

2012 Kia Forte - On 6/18/13, I was driving the car and white smoke started coming out of the tailpipe. There were no warning lights or anything. I took it to Kia of Bedford, Cleveland, Ohio and was asked to provide service records because there was sludge in engine and they will not honor warranty. They wanted me to pay $8,000 for a new engine which I will not do. I researched Kias record and found all over the country complaints of not honoring warranties - Kia of Bedford had 81. When I talked to Kias Customer Service Manager, Ms. **, she was nasty and unconcerned and offered as goodwill - yeah right - to pay half and I pay half. I will not. I am trading that car in and will not ever, ever purchase a car from Kia.

I purchased a new 2015 Kia Soul on August 21, 2015. I immediately noticed chips in my paint from normal driving conditions such as pebbles hitting the front. At my first oil change I told the service shop about it. Their response was A water based paint was used on this model of the Soul. There is nothing we can do to fix the paint issue. They then sold me a freaking marker to color over the chips. The problem is these chips went all the way through the paint layers and you can see indentations when they are colored with the marker and every week I find more paint chips. I had a 2013 Soul and I loved it and I never had a problem with the paint.

I bought a Kia Rio 2010. It only had 50,000 km on it. It was a standard and the first month I bought it, the entire transmission had to be replaced. Then the radio would stop working or my lights would not turn off. My brakes made a screeching sound since day one. Then on September 2nd, 2013, I had a car accident and rear ended a truck and totaled my car. Not one air bag imploded and as a result, I had a concoction and lost consciousness. Not one lawyer in Toronto wants to take my case and Kia has done nothing to help me out or the car insurance.

Theres an oil leakage at the rear of the oil pan, and it started at about 1,800 miles. I had the vehicle back for three times already, and the problem is still not alleviated. The car has just 7,000 miles on it. I havent heard from KIA for about two weeks after an official contacted me via email.

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

I purchased a 2016 Kia Soul+ in October 2016. I loved my Soul... so much that I was recommending Kia to all of my family and friends. Well... while on vacation June 20, 2017, my Kia Soul+ seized on the freeway while going 65 mph!!! Lucky for me and my family, the freeway was fairly empty. Had it towed to a nearby Kia Dealer. They determined it was the same problem that all the cars on the recall list were having. So they gave me a rental and sent me on my way. Its been three weeks and still no answer as to when my car will be fixed. I live 600 miles away from where my car is at! I cant believe that in the past 6 years Kia hasnt resolved this issue with the engine!! Ill be trading in my Kia for something else! This is unacceptable!

We bought our Kia Rio 4 years ago and is now on its 20k km. We have never had a major problem with the car. Its got enough power and speed when driving along an incline. Every 6 months, we see to it that we visit the service center and have it checked. When you look at it from the outside, it seems that its small and not spacious at all but when you are inside, the knee clearance is about 3/4 foot and could accommodate 4 people at the back sitting comfortably. On the other hand, I noticed that there are times when you press the gas, the car doesnt respond instantaneously (there is a split-second lag) or does not respond at all. So what I normally do is I press the break until the rpm gauge drops then I start from first gear and work my way up the next gear. Last night while cruising, there was a moment that I couldnt go to the next gear so I had to put the car on neutral, then drive mode, then it responded as it should. I hope that this is just normal to automatic transmission cars and doesnt become worse if ever this really is a problem. Ive seen on the road a new Kia Grand Carnival and it looks awesome. Im wondering how much it costs.

Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

I really like this car but would not buy another one because all their dealers in Stafford, Stoke and Crewe and Kia UK themselves are absolutely hopeless and their 7 year warranty is a big joke and worthless. I have got white corrosion on 3 of my alloy wheels. They refused my claim but said that they would replace 1 of them as a gesture of goodwill as long as I do not write to websites like this one. I have refused. What is the use of replacing just 1 wheel. Who is going to pay for the other 2 wheels? Not me.

I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!

Kia took an extra payment after a payoff was done. I called to have them refund the extra balance. First agent told me that it would be sent to the correct address. It did not. Forward a month later, called again to ask where it was. They sent to wrong address. Had the agent request a stop payment and send to correct address. Told me she did. Forward a month. Asked where the check was and the agent told me they never processed. Had the call escalated to two Incompetent Managers one which was named Julie. Julie started the conversation trying to act tough to get me off the phone. Told me to wait another half a month to get my money back. Funny thing is if I didnt make payments on the car guess who would be calling me for money. Im doing the exact same thing to get my money back. Julie then proceeded to get snarky and ended the conversation by hanging up on me. What a tool.

My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!

I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?

Well in May 2014 I purchased a brand new 2014 KIA Soul (27 miles) from KIA ALOHA AUTO GROUP. Also invested in their so called exterior/interior SIMONIZ glass coat protection plan that was an additional $995. So long story short it was in the evening that I took possession of my brand new 2014 KIA SOUL. All was great. I really didnt check out the exterior assuming it was a brand new 2014 vehicle. All should be good. Well upon waking the next morning getting ready to take the keikis for a cruise in our new ride of course kids are out before me and my oldest son comes inside and tells me Nice ride, mom. But is it brand new? I said Yes, you no see the paper plates? He said I do. Thats why Im asking how come get all kind surface scratches and all swirls/spider webs around the whole vehicle?So I came out and yes all kinds of surface scratches and swirls throughout the entire vehicle. So I said Well we will stop by the car lot on our way out. So we did. Manager there was so sarcastic and no customer service skills. Anyways when he came out he said Well whats wrong? I said Can you take a look at the entire exterior and tell me whats wrong? He looked and had no problems so I had to point out the swirls and scratches. He said Well did you purchase the Simoniz protection plan? I said yes, he said Then no worries. That will take everything out. Dummy me was satisfied with that answer until we were cruising and I said Wait a minute so if I never take the Simoniz plan and pay extra $995 then what? Thats the kind of exterior I going be dealing with? Hmmmmm. So I waited for appointment to do my Simoniz protection. Got the vehicle back, looked great but in 2 days swirls were back and scratches were back. So again I call manager I take vehicle to their service dept and then am told by the manager that because the vehicle is black thats normal for black vehicles. LOL are you serious? Now I brought it back to you the day after and you told me the Simoniz that I purchased would take care of it and now you telling me 2 months later that thats part of owning a black vehicle. The upkeep is hard and its normal BS... So I call ** on July 2, 2014 and another idiot on the other end, Tyrone **, been leaving him voice mails 4 times in July, spoke to him once in Sept, left several messages in early Sept throughout Oct and finally 10/27/14 he tells me he spoke to manager at car lot and he says nothing wrong but agrees that there is spider webs throughout the entire exterior of the vehicle. Anyone with similar problems can you please contact me at **. If you have a solution or have someone I can talk to for some assistance on getting the dealer to provide some kind of solution. I am thinking of taking vehicle to maybe a detail shop to see what they say. I did take it to Maaco here in Aiea but he couldnt help me said I should take it to a detail shop unless I wanted him to repaint my car then he could help me. He couldnt even tell me that thats not a common thing for brand new black vehicles.

It has been two months since I turned in my lease. At the time of turning in my lease, I was informed by the dealership that KIA MOTOR FINANCE would assist in creating an installment payment plan. Well, I was misinformed, and KIA MOTOR FINANCE is not willing to help a customer who recently got another lease from Kia. My wifes contract is coming up as well, and I was thinking of leasing another KIA vehicle, but after being just notified that KIA MOTOR FINANCE is not willing to assist with any payment plan and is ready to report it to the credit bureau, I see what type of COMPANY they are running. All they care is ruining someones credit who is willing to pay the debt off. Note, I am still making my monthly payments and have since I turned the car in January of this year. In conclusion, KIA FINANCE is not willing to work with anyone, and all they care is about their necks. Thanks, Kia for helping out a customer and a VET.

Misdiagnosing: I initially went to Gwinnett Place Kia, which is now Rick Case Kia in Duluth, GA because my vehicle was and still is losing coolant. Napa auto repair shop did an engine block pressure check and told me I was losing coolant somewhere in my engine. I was also given a technical bulletin report for my vehicle indicating an engine block defect that can be causing the coolant loss. I went with this info in hand and my complaints were ignored. I was told that the pressure check didnt indicate coolant loss, but yet I am still losing coolant to this day. I had a new radiator installed maybe 2 years ago. I recently had my thermostat replaced. My vehicle has never overheated. Yesterday I took my Kia back to the dealership and is now being told that my 2-year old radiator is clogged and was charged $55 for another incorrect diagnose. The technician was trying to tell me I was filling my radiator with plain water, never happened. I know better to only fill it with coolant. I took my vehicle in due to codes P0303 and the coolant issue. My code P0303, which is a misfire on cylinder #3, was never resolved. I was told that my spark plugs and wires need to be replaced. I had new plug and wires with coil packs replaced. This didnt resolve the problem. I was then told that one of my fuel injector needs to be replaced to correct the issue. They replaced, that issue still exist. Then I was told that my engine needed to be replaced. They dismantled my engine so my warranty company can approve the engine replacement and they came out to find that my head gasket needed replacing. My repair was denied so I had to pay to have my engine put back together. Replacing the gaskets didnt solve my issues. Kia had done unnecessary repairs on my vehicle and the issues of loss coolant and #3 misfire has never been fixed.

Ive been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time Im at 10005 miles so again they say Im over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I cant wait to pay this car off and sell it.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

At 68K, the engine had knocking. Trip to dealer revealed failed main bearings. Unfortunately I paid to have the engine replaced. 2nd Engine failed at 71K.

This is my second Kia Soul! I love the cars performance and the 10 year, 100,000 mile warranty (The best in the business)! That being said, several weeks ago, while driving northbound on the Interstate 5 freeway in densely automobile populated rush hour traffic, I got a flat tire. No big deal. That happens! What doesnt happen is calling Triple A and NOT FINDING A SPARE TIRE in the trunk upon the servicemans arrival! The serviceman was very accommodating. He explained that several years ago, spare tires were omitted as standard equipment (especially in small cars) to improve gas mileage (less weight equals increases fuel efficiency). My last Kia Soul was year 2011 so I didnt know there was no spare in the new models. Oh, by the way, I bought my Kia Soul from Alhambra Kia, Kia of Alhambra! NEVER BUY A CAR FROM THAT DEALERSHIP! Their customer service is absolutely horrible! In my hour of need, I called the dealership to ask why I had not been informed that there was no spare tire in my trunk and I was transferred to an answering machine! I left a message, but NO ONE EVER CALLED BACK!Anyway, I then called the national Kia Roadside Assistance Center where I spoke to an excellent receptionist whose goal was to serve my needs! She referred me to Downtown LA Kia. THIS IS ANOTHER KIA DEALERSHIP YOU SHOULD NEVER EXPECT PROPER SERVICE FROM! The national receptionist said changing the new tire I had bought elsewhere would be free! According to Downtown LA Kia, the service charge was $25. No big deal! EXCEPT FOR THE PRINCIPAL INVOLVED! I had already experienced a potentially traumatic event due to the companys negligence and now, I was just looking for someone, anyone from Kia to offer some form, any form of customer satisfaction! NO ONE SATISFIED MY NEEDS! The next day, I visited KIA OF ALHAMBRA and the manager apologized but HE DIDNT MAKE ME HAPPY! As result, I will never buy another Kia automobile! And I will never ever, never ever never buy a car from Kia of Alhambra!

The car was sitting in my daughters driveway. When she went out to leave her house she got in and prior to starting the car she heard a large bang and then the left front tire went flat within seconds. AMA were called to attend and replace the tire with the spare. The AMA towing operator was unable to remove the tire as the exploded spring portion was embedded in the sidewall of the tire. The car was towed to Big O Tires in Westbank BC where they removed the tire and discovered the coil spring sticking through the tire. Thank God for BIG O as Kia would not do a thing.The car is 2010 and was out of warranty and although the part failed in a very premature period the KIA people were impossible to deal with. They said I could send the car to them and they would replace the springs at a cost of approx $860.00. There is no way I could even consider sending the car to them as they were not even concerned about the potential for injury or death relating to an in motion failure of this nature. There is no way that this is the first failure of this kind for them and for me to allow them to replace the springs with a product that displayed this type of failure was not going to happen. Bottom line DONT BUY A KIA. They are rude and dont care enough to address serious problems that could have cost my daughter her life. There will never be another KIA in our household and hope others will follow. My daughter had just moved to Kelowna to attend school and thankfully the spring did not fail while going through the mountains.

I am writing in disgust at the way you extort money from Kia owners for services. I have the most basic Kia Picanto you can find, it is a three cylinder with no extraordinary features. In fact I would class it as a “Tin Pot” car. I purchased it second hand last year and since new in 2012, it has only done 22000 and three thousand miles this year with me. I chose your car for only two reasons: 1. It falls under the category of no Road Tax. 2. It is a small engine which means lower costs. AS I AM A PENSIONER COST IS IMPORTANT TO ME.You advertise that you give a Free Seven Year Warranty in all your adverts, which I found out too late is incorrect when I needed to put it through a service, which is a stipulation to keep the warranty. And your KIA garage in Bedford, quoted me a staggering £300 plus for the service, where I could get a Tin Pot car like this one serviced for £100 from my professional mechanic, who works in the trade and for a reputable garage that I have dealt with for over twenty years, or another VAT garage for £150.This suggests that your Warranty is not free and you are tricking vulnerable customers into buying your vehicles expecting good customer care and service. This is disgraceful and unethical and deceitful!!! It would be better to state that in order to have the Seven year Warranty, one has to purchase it on an annual basis and all your prospective customers would be prepared and either buy your cars or go elsewhere and not commit to this daylight robbery by overcharging innocent customers. Where is your Moral conscience and Honesty?

My 2016 Kia Sorento seized on 8/16/19... stopped in the middle of the highway. No lights, no sounds, nothing. Did some investigating and it was out of oil. Just had it changed on 6/7/19. Dealership is refusing to honor the lifetime warranty. Again, no lights, no warning, no nothing. 5.5 quarts of oil went somewhere in two months. Or at least thats what was SUPPOSED to be in there. There are several class action lawsuits pending as well regarding this issue & similar things. Dont be fooled.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

I purchased my Kia Soul in 2015 at Kia Of Asheville in February of 2015. I havent had any problems until this morning. I was coming back from vacation & I was an hour away from home. While going up a mountain, all of a sudden my clutch started shifting on its own without me even putting the clutch in (The engine light didnt come on either) then there was a strong burning rubber smell in the car so I pulled over turned off my car & turn the hazard lights on and called my mother-in-law. A few minutes into our conversation my hazard lights died and I could not start the car. I called Kia roadside assistance and they came and picked me up and took me to the Kia dealership where I purchased my vehicle in 2015.I have been driving manual transmissions for more than 20 years, my last vehicle the clutch lasted almost 6 years before needing replaced. I have never had my clutch and battery go out at the same time. Kia of Asheville is saying that its not covered under Warranty but they need to get into the transmission to know for sure which will cost more money! They called me back with a worse scenario cost of $1500 unless its caused by something under the warranty. But Why would I buy a battery from Kia if this one only lasted a little over two years? And what about the clutch!? Theres only 50,000 miles on my car & my clutch should of lasted at least 100,000. I know a clutch is a wearable part but its strange that the battery and clutch went out at the same time because theyre two separate entities.I think theres something else going on and Im afraid Kia is going to say the Warranty is not going to cover this. Has anyone else had this problem? Im reading all the horror stories about Kia and its got me convinced that I wont buy another Kia. I found out Kia & Honda have a lawsuit against them for the type of wiring they use. Did I make a mistake in buying my car?

2013 Kia Optima Hybrid - I have taken my vehicle to the Alhambra dealer 4 times due to a clicking noise on the brake and accelerator every time I would come to a light or a stop. The first 2 times they would fix it and then the noise would come back in a few days. The third time they did not find any noise which is irritating because I would hear every single day. The fourth time I went on a ride along with a mechanic and he clearly heard the noise so they had me waiting there for 4 hours till they told me I had to leave the car for further inspection. The vehicle was left at the dealer on 3-14-2018.As of today I still do not have my vehicle and they did not offer a rental or anything, I have been getting rides to work and back home and neither did they give me a date to pick up my vehicle. I call on a daily basis for an update and they just keep giving me the runaround and the majority of the time they do not return my calls when I leave voicemails, I also opened a case with KIA and the supervisor that has my case does not return my calls or emails either. I have never ever experience this kind of problem with any vehicle or any dealership. I am still under warranty with them but with no help on their behalf. This is really frustrating.

Kia finance ruined my credit & on the repo list. I dont owe a payment. 6 months no payment on contract, Kia admits their mistake, but after 5 months and dozens of hrs on phone, they cant fix it.

I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and recently received a recall notice from Kia concerning a Pinion Gear issue that could result in a crash because the plug that was adhered at manufacturing was done incorrectly. I promptly called halleen to set an appointment because I happened to have the day off and received a recall notice. I called to set an appointment and was told that they could not get me into service until next week. I was then told that this is only a problem as the car ages (which is very concerning since I recently switched from Toyota to Kia and I was a loyal Toyota owner for many many many years and this is a concern because I tend to keep cars for 8-9 years and over 100K miles)... I hope I have not made a bad purchase in purchasing a Kia and making the switch... In the past the Halleen Kia departments have been A-1. I hope this is an isolated issue and I hope that service will continue to be 5 Star.

I was given a gas consumption card for $400.00. When I went to go use the car I was told that the card had expired, so I went to the KIA dealership on Van Kirk in Brampton, ON, and explained the situation to him so he called head office and left a message for a manager there and got no response from him. Ive been a customer of KIA with multiple cars for 22 years. I feel unappreciated and shocked at the customer service of KIA. Its been about 3 weeks now and no one has even called me back yet.

While vacationing, the engine on my KIA blew with no warning. No pre-warning engine light, just a complete engine fail. Fortunately it was under warranty, so the repairs will be at no cost to me. Also, I had the good fortune to be sent to a phenomenal service/dealer, Youngblood KIA in Springfield, MO, theyve been fantastic!! Unfortunately, the only thing KIA customer service has been able to provide is the runaround. My son and I have contacted Consumer Affairs multiple times and each time I receive a different answer/response. First the rental is approved, then the rental is in question, then they dont know what to tell me, oy vey!! All Im asking is for them to stand by their customer, who had to leave the car 7.5 hours from home. Im requesting a rental and a reunite of my vehicle once prepared. You would think this would be easy, wrong. If this is the type of customer service I receive on a warranty repair, I will NEVER buy another KIA vehicle. In addition, I will tell everyone I know about this experience so the buyer is aware of what they may be getting into. For the record, the service/dealership in Springfield, MO is paying for my rental in Ohio... That is how you serve your customer. I may have to purchase all of my vehicles from them going forward, theyve already acknowledged that theyll ship a purchased vehicle to Ohio.

We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.

My wife and I purchased this 2011 Kia Soul PLUS Pre-Owned from a dealership in San Juan Capistrano (Ocean Kia) in July of 2013 and we did not get any additional Warranty except for the 60-day warranty that this car came with. Yesterday, 9/08/2014, my wife was sitting in her car in a parking lot for no more than 20 Minutes, parked, parking brake ON, AC on as well. The vehicle then started to Shake like something in the engine was happening. My wife then turned off the vehicle and tried turning the vehicle back on... Nothing happened. The car had power still and the ignition was making the clicking sound of trying to start but to no avail.My wife let the car rest for about 4 hours before trying to start the car again and this time it started, so she started driving. She made it onto the freeway and started driving home THEN the car lost power to the engine and the steering became difficult and she was able to coast to the emergency lane and called me HYSTERICAL and said her car had shut down! The car would not start for another 5 minutes, turned back on, and she was able to exit the freeway to a Park and Ride type of parking lot... While pulling into the Park and Ride THE CAR STEERING WHEEL LOCKED UP THIS TIME AND SHUT OFF AGAIN AND WOULD NOT GET OUT OF PARK AFTER IT DIED. My wife hadnt even made it to a parking spot yet.THE CAR DIDNT TURN BACK ON AGAIN AND EVERYTHING, ALL POWER TURNED OFF. STEERING WHEEL STILL LOCKED. I told her about using the Shift lock release and, while the car was still off, putting the car into drive and then back to park and try to start it again and it did. She was able to get the car into a safer spot and left it there. I read about that trick in a forum... But no reason for why or how, haha. We are out of our warranty BUT THIS ISNT A WEAR AND TEAR ISSUE and We dont know what to do. We have regular maintenance done and we take care of the car and I know that These Souls, even the 2014, have had similar issues. It sucks because these are fun cars to drive BUT apparently have issues.

I need my rotors resurfaced before I even need brakes at 20,000 miles. I went all the way up the ladder with Kia and they keep coming back with The warranty was only for 12k miles. The car should not have a problem with rotors already. Their reasoning is I could have driven through puddles which cooled down the rotors so then they heat back up and cause problems. And a bunch of other lousy excuses. Luckily, this 38k car is a lease and goes back in six months.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

My Kia Optima that my son bought brand new in 2013 only has 45,000 miles. I co-signed for it. He is 27 years old and raises his want 4-year-old son, living check to check. Today they told me they want $8,000 dollars for new motor. They want 9 receipts for oil changes. He took it to Gateway Kia where he bought it in September 2013 to get inspected. Previously he took it to Jiffy Lube for oil changes. Everything was great with inspection with Kia & they changed oil also. Its a far ride for him to take it there so he went to Jiffy Lube 2 more times. He has receipt from Jiffy Lube from September 2015 that we just looked at closely last night and noticed they put wrong oil in the car.I dont know if this caused it but they dont care. They want 9 receipts. 1 receipt for every 5,000 miles. He still had 3 more years to make $500. Payments. He doesnt have 9 receipts. He is going to lose his job cause he needs his car. Its day before holidays & our lives feel like they were turned upside down. He cant afford to get motor. Have no idea what to do. Kia just says the car was neglected. Its not fair! I cant stop crying! I am his mother. How can this happen to a car this new! I cant even talk about it anymore cause I feel sick.

I bought a used 2009 Kia Spectra last year around the end of the year. They convinced me to add on Gap insurance and a shock censored alarm. Ive had to bring the car in several times because the alarm doesnt work. My power steering started making noises about 4 months ago. I took it to the dealership because their Warranty is supposed to cover it. They tell me Your power steering fluid is dirty and the filter needs to be replaced/changed. Its going to cost $220 dollars. I was told all the fluid had already been replaced when I initially bought the car. So they are telling me that not even a year after buying the car that somehow the power steering fluid became dirty and the warranty doesnt cover it. This is total **. I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! Im out over a thousand dollars already on what Ive paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

I am totally disgusted by your recent commercials advertising Kia cars. I can choose what television shows come into my home but I cant choose the commercials. You shouldnt be allowed to put such crap on TV. I would never buy one of your cars!

2011 KIA SORENTO SPORT - Purchased this vehicle less than a year ago and have had transmission issues with it a few times. Now my check engine light came on, I would not recommend this vehicle to anyone...

We purchased a brand new KIA two years ago. Long story short, the engine failed and we were told it needed to be replaced. They said it was our fault due to lack of maintenance, and were requested to provide ALL oil change receipts. We could not come up with ALL of them, and lost the battle. However, that is a separate issue. The customer service is what I am so very disappointed in. The reason is that for over six months now, we have had trouble with this car. Yes, they are saying its our fault, but the disappointment (besides the outcome) is that NO ONE has ever ONCE called us back when they said they would, nor followed up when they said they would. Not even apology has been given once for this. In addition, I was treated as if I were a liar by being told I find it hard to believe on their end when I would plead my case regarding what I had been told. Sometimes you have to learn the hard way I suppose. I have names, but I am going to take the high road as much as I want to publicize that information. I would advise against ever purchasing a KIA:(

We are writing this because of an incident that we had on Saturday, October 8, 2011 at Valencia, CA Kia dealership (a.k.a. CA superstores KIA). During our visit, weve had a very difficult situation and inappropriate matter with one of the sales managers, Raldo **. At the beginning of purchase transaction (after weve mentioned about the final quote that the dealership agreed on), Raldo ** started yelling with anger and stomped out on us. Offensively, he doubted us about the price that the dealership gave us. This made us very uncomfortable and it was extremely rude behavior. We couldnt find any reasons of Raldo **s attitude. Weve never had such an unpleasant experience and being insulted before.Later, he came back and weve tried to tell him that we didnt appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. Weve requested his business card, but he refused to give it out and told us that he doesnt have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We werent expecting a top service, but at least he didnt need to be rude. Based on todays bad experience, we believed that we are not the first and only customer who have received this type of treatment. Weve lost our time and effort.Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

I bought a Kia Sorento based on their claims of safety and all the airbags they have. In Dec I was in an unfortunate accident. Luckily my children were not in the vehicle. I was hit from all sides by multiple vehicles. NOT ONE AIR BAG deployed. The passenger side doors were on the seats and the frame between the front and back seats was split in half (right where there is an airbag). Kia said that in this situation the airbags are not designed to deploy when hit in that fashion. So they are claiming no fault. The vehicle was totaled. If Kia is so safe with all their airbags and I was T-boned and hit from all sides then what type of situation do you have to be hit in in order for them to deploy. DO NOT TRUST THEM.

My wife and I currently have a Kia Sedona ex and we have had more problems with this van than I have ever had in my 38 years. The parts to be replaced are average price but to get them put on cost so much because of the placement. In order to get to just about any part you have to take something else off or apart or have small hands in order to get around something else. Its ridiculous.

I have a 2009 Kia Rio with only 55,000 miles on it. For the last month and a half, it has been revving when only going at a speed of 60. Its already at 4 RPM and if I try and accelerate, the RPM increase. I had a transmission flush several weeks back to see if the problem would go away, but it did not. I took my car to a Kia dealer and can you believe they said that there is nothing wrong with my vehicle when there clearly is? I still am having the issue of the engine revving, pulls and does not want to accelerate at times. Anyhow, just wanted to get this out there and will be trading in this vehicle that should not even be on the road or exist.

I bought a 2015 KIA Soul in Aug 2015, a 2015 model. I bought the car based on price and gas mileage. They touted the excellent warranty and reliability of the car. Well, six months later the car stopped running at a stop sign this past Sunday. Its a manual transmission and would not engage the transmission. Had it towed to KIA and was informed today the clutch was burnt out and the warranty on this is 12K miles and the car has 12,900K so guess what. Yep, $1500.00 dollars later I can get my car back. I have driven manual transmissions my entire life and never had any sort of clutch failure. Buyer beware. Please read and advise all your friends to stay as far away from KIA as possible. Supposedly the case was sent to KIA headquarters who denied the claim. Shame on that person and believe me I will spread the word far and wide. DO NOT BUY A KIA.

2010 Kia Optima service - I have taken my car on three different occasions for the front driver side wheel. I hit a curve and was trying to make sure that the rim and/or the tire was not bad. Each time I have taken it, they said they could not find anything wrong with the tire or the rim. But the tires have been rotated and now the rim is back on the front and my steering wheel is shaking badly. I took it back today and stayed there from 8AM to 1PM, to be told that I need to get a wheel alignment, tire balance and rotation, but it would be another 2 hours. I told them that I have been there all day and I have to go. This is not right. How many times do I have to take my car to get it serviced? The end result? No service.

We had to change our battery 3 times in one year. I asked the Kia dealership at one of their regularly scheduled overpriced maintenance to check why the battery is not staying charged and they told me nothing. A 19-year-old at the local AutoZone listened for five seconds and told me my alternator had a bad bearing. Now, it’s time for inspection and the check engine light wont go off, so my mechanic tells me I have to take it to Kia to have them re-flash the software because it doesnt recognize the VIN. They charged $95, told me it was fixed, but the light was still on, so I go back inside and then they tell me, oh yeah, the computer is shot and its $2,000 to fix it. My mechanic is putting a rebuilt computer in for $200. I must still take it to the dealership to be re-flashed with Kia software, so thats another $95. I feel that Kia is a cheap piece of crap, I wont buy another one, and I wont pay for their outrageously expensive maintenance.

This car has been great, no engine problems or anything like that. My complaints are the cosmetic issues the car has. The car is Dark Cherry in color. At 21,000 miles and a year and a half later the clear coat is coming off the headlights, warranty will not cover it. Somehow a fly got into the tail light and is stuck on the inside of the part that wraps around the side of the car and can be seen very easily and I was told by the Kia Dealership that its a sealed unit and that should not happen but warranty will not cover it. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. My experience with the car has been great, its fun to drive but the cosmetic issues are driving me crazy.

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

My wife was in an accident on Monday, 10/31/11 on Hwy 741 and her car was totaled out. My wife has developed pain in her neck and back area, now her chest. During this accident, none of the airbags deployed at all. We had a wrecker driver take our car to a body shop in Forney, Texas and the manager showed us 5 other cars that were Kia that had the same problem to where the airbags havent deployed. Is this a defect in the system? My wife could have been in a very serious situation or even killed in this accident. We put our trust in these cars when we purchased them from the dealerships and later we found out that they are not working properly.

The doors have been stuck open several times, which really sort of puts a damper on long trips. It is a severe safety issue. I have manual doors, and we have it towed when this happens. But they insist there was no latch issue, even though weve had multiple failings. (Our neighbor with power doors has had them open sporadically while traveling 70 mph with kids in the back!)Further, I have to change the headlights (both, and both high/low beams) quarterly, because the alternator doesnt regulate the voltage well and you can actually see the lights getting brighter/dimmer. They blow out fast, and I have been stopped by police no less than six times (three with fix-it tickets where I have to take it back in the next day and show them its been fixed).I also had to pay for new power steering hoses because of squeaking. Fairly costly. The latest is my breaks slip regularly, and ABS is not covered under not a warranty repair. Why brag up ABS if the brakes dont work at all? ?

Reported coolant leak on Oct. 27, 2020. Took car to Doug Smith Kia on Nov. 6, 2020 and picked up loaner vehicle. Nov. 18, 2020 took loaner back and picked up our Sorento. Got Sorento home, within five miles, and noticed that coolant leak had not been fixed. Took vehicle back to dealer, same day, and got another loaner car. Nov. 24, 2020 picked up Sorento again and drove for a few days. After each use strong coolant smell was detected and coolant level in overflow and radiator down. Dec. 3, 2020 took Sorento back to dealer for third time and it has been there ever since, over 4 weeks now. Have NOT been contacted by dealer for update or status. Contacted KIA USA and was given a case number. KIA USA indicated they would intervene and try and help resolve issue with Sorento.

I have to do work on my car from time to time. The last car was not safe for my little one to ride in, so I went and bought a brand new car. I thought that buying a NEW car, I would not be getting someone Elses problem! In December, my car started needing a jump, then it ran good for a while and then I heard a clicking that sounded like it was coming from the battery area. It has started blowing out air when the air is turned off. The clicking and blowing air seems to come together. Now I hear this while driving. I am rethinking buying the NEW KIA Rio for the safety of my child. Dont worry now there is a popping noise coming from the wheel area? If anyone has any thoughts or ideas, please help! Im the first owner but KIA says they are not sure what it is and Ill have to pay. HELP, please from a loving mother to another loving parent, grandparent, or anyone kind enough to help. People are buying these cars for their family, wife, or kids and it looks like they may not be safe for anyone. I think it is safe to say no KIA I have ever seen gets the gas mileage they claim. I paid off my car but do not plan to buy another KIA no matter what! Please stop buying or try to stop them from selling before they kill people with these unsafe cars!!!!!!!

I purchased a Kia Sorento back in 03 and have always taken my car for major services to the same dealer since. Recently, my car has had a vibration on acceleration and runs sluggish. There is a rattle on acceleration as well. To make my story short, I took it to the dealer and they checked it out and told me it needed spark plugs and wires replaced to a sum of $469.00. I got it done. A week later, I was having the same problem. I made another appointment. They checked it again and said it needed coils to the sum of $444.00. I asked if this will take care of the problem. They said yes. Today, 4/9/12, my car was towed to the dealer: same problem, only worse! The dealer said they will check again, but they will not cover the fix if it is something else. I told them that’s what they told me that was wrong; therefore, I am not paying one more cent!

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. Ive had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if Ive been ripped off and I cannot afford to buy another car right now.

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

My leased Kia had a seized engine THREE weeks ago. Still in shop. No ETA on repair. Kia customer service NON existent to me. Do NOT purchase anything from this company. They do NOT care about consumers.

Kia Soul bought March 2014. 1 recall within 1st year. 6-18-15 the car would not start. I had to miss work and find someone to take me to the dealer. Hours later I was told nothing was wrong with the Battery. 7-24-15 the car would not start again. A little over a month since the last problem, I found someone to drive me to Kia after my car was towed and I had to miss work again. Hours later again, nothing wrong with my Battery. I called the Kia 800# while waiting, told there were 2 more recalls (they wont call them recalls anymore), these items noted as corrected on my invoice.7-27-15 the car would not start again. Kia called a tow truck again. I borrowed a car, could not call in work again. After multiple calls to Kia service, tow company and Kia at 800#. I was offered a loaner car and mine would be research more. Later that day per message on my voice mail, car is fixed, battery replaced. I bought a new car for the security and this is what I get. Stress on my mother and myself, miss many hours of work going on my record as missed work hours and gas for multiple trips to Kia.Updated on 9/07/2015: The parking and tail lights have come on in the middle of the night for no reason. It was discovered when going outside to get the newspaper 2 days and I woke up the next day worrying about my car at 3:00 am, the lights were in again. OBVIOUSLY the problem is not the battery. The computer needs checked with good machine for a short or something else, not the one at Dutch Miller Kia in South Charleston, WV. Car lights do not just come on in the middle of the night for no reason. Why this problem was not found after 3 visits in the summer? I am scheduling an appointment at my Kia in WV for 9-10-2015. I cannot miss another day of work.

My 2013 KIA Souls clutch blew up at 11,000 miles after purchase. KIAs service department located at Temecula, CA said the warranty does not cover the Clutch because it is a worn item. So I paid the $1,544 for a new one. The replacement clutch grinds in first gear after just 2,000 miles. A friend, who happens to be a top notch auto mechanic, said it has a bad release or throw-out bearing. I can get by with this problem if I use unorthodox methods for shifting in/out of first gear. A mechanic for KIA said the clutches were built to last for 40,000 miles prior to recommended replacement.I contacted the Lawfirm McCuneWright, LLP and they may be interested in a class action lawsuit. They have sued and won huge lawsuits against Hyundia/KIA in the past. I noted there were 1,360 complaints against the clutch, alone (from forums, blogs). Forcing Hyundia/KIA to recall all KIAs/Hyundias from 2010 to 2015 and refunding the clients money would bankrupt them. I have a legal career of approximately 35 years. Hope my experience helps somebody.

I owned a 2016 Sorento. On May 12, 2019 it inexplicably caught fire. It was towed to the dealership where it was purchased and the service department immediately took responsibility after inspection and since it was still under warranty they were about to begin repairs. Later that day, I was called by the Kia corporation in California (I live in Texas) and asked to give my oil change records. I normally dont keep my records and only had a few, but 2 of the last 3 had been at the dealership and the dealership had just done my Texas inspection 3 weeks prior to this. About 4 days later, Kia called and said that they would not cover the cost of repairs because I didnt have enough recorded oil changes. Our insurance couldnt pay because it was also determined by them to be a mechanical defect that was Kias fault. It was not anywhere in my warranty handbook (or any of their handbooks) that I was supposed to keep my records. I asked the lady (Ashley) about that and she said that it was implied. My father in law is a mechanic and sometimes changes our oil and his too. I wasnt sure why that oil changes would even matter if a vehicle caught fire. I am 51 years old and I have paid off and traded in multiple vehicles including 3 Kias. I owed over $9,000 on this Kia which I had to roll into my next car because the repairs were going to be $11,000. (New engine-minimal body damage).I have been blessed that this did not cripple us financially; but if we were younger and still struggling, it could have destroyed us. One of the reasons that I had purchased the Kias was because of the 10 year warranty. I feel that Kia was looking for any way to get out of their responsibility to pay. Kias own service department had already taken responsibility. It is most disheartening that some segments of society have turned to this. Needless to say I will never purchase another Kia again and if you do, be cautious on the warranty. They are not a trustworthy company at the corporate level. Since our incident, I read in consumer reports of over 290,000 other Kias spontaneously catching fire. I will continue my disagreement by bringing a lawyer into it.

From the minute we signed the lease on our Kia, weve had nothing but trouble with customer service. The car itself has functioned just fine, however, there were numerous issues starting from dishonest salesmen misrepresenting car features (which I luckily caught during lease signing, which made it a 6-hour ordeal). I suspect they intentionally delayed the lease revisions so we felt we had already invested too much time to leave. I wish we had just left and gone elsewhere. Once we took the car home, the sales manager called to let me know they had accidentally leased me the wrong car, and that they were getting an identical replacement for me. At which point I had to re-sign all of the lease documents two days later. While this may be dealership-specific (Casey Kia of Newport News), issues with customer service seemed to be prevalent throughout the organization. Employees have no accountability and make no effort to troubleshoot or find a solution. At the end of our lease, we bought out the vehicle. We paid online in-full and faxed the odometer statement. Though after 6 weeks, they said they didnt receive the fax, so we re-sent it. Still nothing. After my third call and demanding to speak to a supervisor, they *finally* offered me an esign option via email (despite having been told there was no email option on previous phone calls). I am hopeful that the esigned doc goes through, as our vehicle registration needs to be renewed, and Kia wont release the title without it (though they were happy to take our money). If there were issues with our documentation, a customer service team member should have reached out promptly instead of waiting for us to discover the delay. I am very glad that I will no longer have to deal with Kia going forward, and I will definitely be purchasing a different brand of vehicle when it comes time for the next one.

Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.

I cannot get my check engine light to stay off. Every state inspection time, I go through the same problems. Always a misfire or several other sensors are replaced. This is rather expensive.

2016 Kia Sportage is a piece of junk, too light for the medium snow we had... Mrcleveland Ward got stuck in small areas several times!!! I will l never lease a piece of crap like this again!!! Seems like I got stuck in light mush snow. No traction at all... Kia call me, when the ** salesman leased this to me it was in April 2016. Wet day...

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

I have a 2012 Kia Soul with 14,100 miles on it. Every few months the battery loses a charge and has to be jumpstarted. I had it towed into the Kia dealership and they tell me (for the 12th time now) that I dont drive the car enough! We are on our 3rd battery, which required me to fight like crazy to get Kia to pay for, and its since again in the shop for another battery replacement! Today I was told I need to drive the car 2 hours a day to keep the battery charged AND I cant keep the car outdoors in the winter because the cold harms the battery! Im sorry but this car is for my college student daughter, where the heck can she park a car indoors in college? I really am disappointed in Kia and the dealership for not trying to find out the issue with this car! I will never buy another Kia again!!!

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

I purchased a 2015 Kia Rio specifically for gas mileage and the GREAT WARRANTY. The finance manager at the time of purchase promised the world in regards to the warranty... As a result, I paid for the additional warranty so I didnt have to worry about repairs, etc. Well, not even a month later and 2 days before my first payment is due, the AC went out. Not to worry right!! I have Kias great warranty!! WRONG!! According to the Service rep a rock must have hit the AC compressor and created a hole in the compressor, therefore its not covered in the warranty. They are currently refusing to cover the repair. What a joke this company is. These companies can get away with anything... Unbelievable.

I have a 2011 Kia Sorento that acts like it’s not getting fuel or not changing gears. I took it into the dealership for this and they changed something in the shifter. For a few weeks it seemed fixed. When it began to act up again I called dealership and was told that I had brought my car in for a different reason and now that my warranty was up I would be required to pay for any service that I had done. I was asked what kind of light was coming on when the car acts up. I told them that no light comes on. Then I was pretty much told that I was stupid. If my car is doing like I was saying then there had to be a light on. My car just gets worse and worse. Sometimes it’s going along fine and then the rpm jumps to 5 or 6 and the car acts like its down shifting and doesn’t want to go. Then the rpm will drop below 1. Sometimes when you take off from a stop sign or traffic light it shifts really hard and makes a clunking noise like the transmission is going to fall to the ground. I too like a lot of others, chose the Kia for the great warranty, but when the dealership is always saying there’s nothing wrong that makes the warranty useless. Just because I’m female doesnt mean I’m stupid. And I dont like being treated that way.

I am a disabled American who must walk with a cane. Today, a kia thug as a service manager manhandled me for complaining about not being able to get a new kia key for the third time in as many months. Hell hath no fury as the legal recourse of an abused third time owner.

My Kia Picanto is just 5 years old, and already it needs a transmission overhaul. Technician says it has an internal fault - it is losing pressure. It refuses to go into gear, thus it starts up but just does not move off the spot.

2004 Black Pontiac sold car that have been wrecked 4 times and in test, never went down.

I would stay away from Kia vehicles as their engine build has proven to fail. There were recalls on Kia Optima engines, which my husband own and had engine failure. Recently my 2010 Kia Forte engine has failed. Less than 10 years old 120k miles, bought new, service and repairs all done at dealership and suddenly engine goes out. Called Kia and their customer service is rude as ever. My family will never again purchase a Kia.

I purchased a 2008 KIA rondo in 2012 with 19,000 miles on it from a Kia dealership. We are now into 2015 with 51,000 miles and the engine is locked up! All I can say is they make really crap cars for an engine to lock up at 51k. I took great care of my car, getting all oil changes and services done on time. I will never buy another Kia and I will steer anyone I know from Kia as well.

This car, Kia Sorento, car rides good, good on gas, reliable, comfortable, nice salesperson, service was great. Fits my needs and overall design. The color and options were easy to choose from. All and all a great car to drive.

Bought a new Kia Soul six months ago for daughter. The car has rust spots all over back of car. They claim its due to the environment. We had to pay to have it detailed by them. We have bought plenty of cars. Never have we had this type of thing happen. I would never recommend buying Kia. Crap paint and crap company.

I purchased a 2017 Kia Sorento. After cleaning the plastic plate in front of speedometer with glass cleaner as recommended. I noticed that there were spots on other side of the plastic. This should not happen. Kia would not repair the problem and brushed aside the problem with the simple statement that it looked like outside influences were involved. Gee, could it be that KIA did not properly seal the plastic covering protecting the speedometer? If you buy a KIA, be prepared to fight for everything under warranty. Personally, I am getting rid of the Sorento and buying a car that lives up to its warranties.

I have also had major problems with city gas mileage and they refuse to acknowledge. When they do the consumption test, they drove it primarily on highway and/or under optimum conditions and are claiming it got over 30 MPH average. But I have been keeping records nearly since I purchased the car and can show my gas mileage has consistently been less than 20 MPH. I am also having problems with my car doing weird things when shifting from reverse to drive, and again, they are claiming they cannot replicate. And finally, the car computer evidently has issues, as unusual things regularly happen with the heating/air system randomly switching itself into a different mode than I left it and the audio system switching mode and channels (reverting back to the lowest FM channel as would happen if you took out the battery). Bought my car at Dulles Kia in Leesburg and have received the worst possible service, especially from the service Manager who accused me of lying and told me he believed from the beginning there was nothing wrong with the car. But I bet if I wasnt under warranty and took the car in with the exact same issues that theyd be jumping to fix all my issues.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

I just want to start by saying that I am a very friendly person and I always have a smile on my face, but I am not happy with Kia right now. I own a 2012 Kia Sorento. It is my familys only vehicle. We are a family of four. On Friday, August 5th, my family was driving from our home in California to visit my mother in law for her bday at her home in Nevada. Two miles from the Nevada state line our Kia just stopped in the middle of the 15 Freeway and luckily my husband was able to swerve it on the shoulder of the freeway. We waited for nearly 2 hours for a tow to Henderson Kia (in Nevada). It was over 100 degrees that day. The tow was taking longer than expected so we were forced to leave the keys to the Kia on the floor mat and leave the vehicle for the tow company and find a way to get to my mother in laws home. Once the Kia finally arrived at Kia Henderson we were told that the service department could not even look at it until Monday morning, August 8th. I had requested a rental and was declined. This was a necessity as we had no transportation while in Nevada and no way to drive the 300+ miles back to CA so that we could work on Tuesday, Aug. 10th and get our daughters to their first day of school. We paid over $400 in car rental costs for 4 days use of a vehicle. Henderson Kia notified us on Monday, Aug, 9th that our engine needed to be replaced. We were shocked. 72,000 and a perfect maint. records. All of which we supplied to Henderson Kia. Due to this we were approved for a new engine. On Wednesday, Aug. 11th, I again requested Kia provide a rental vehicle. Henderson Kia told me to call Kia Consumer Affairs and Kia Consumer Affairs told me to take it up with Kia Henderson. Finally, a rental was approved and I triple verified that I would have the rental during the duration of the repairs and could use it to drive the 300+ miles back to Nevada when my vehicle was ready. Fast forward to today. My vehicle is ready and Henderson Kia is stating that my rental vehicle is only valid until today, September 1st. I am beyond livid. Especially since the contract between Henderson Kia and Enterprise Rental Cars states that my rental is valid until Septemeber 30th. Does Kia really think my family can just leave work and school and drive back to Nevada from California - on Labor Day weekend no less? I have already given Henderson Kia my arrival date in Nevada of Friday, September 9th. My engine is under warranty. This is a Kia flaw not any damage my family has inflicted on the engine. Henderson Kia is expecting me to return my rental vehicle to my local Enterprise today. If I do that, how will I get home? How will my children get home from school? How will I pick my husband up from work? and most importantly, how will we be able to drive back to Nevada to pick up our Sorento? It floors me all of this back and forth with Henderson Kia and Kia Consumer Affairs. I have saved all of my 20 plus emails with Henderson Kia. As of this moment, my family is still in limbo and Henderson Kia is saying that it is only Kia Consumer Affairs that can extend a rental car and Kia Consumer saying it is only the individual dealership. Please help. Thank you for listening.

The Kia Sorento is only as good as what the company backs it up to be. Its a little above garbage and thats only because they dont back up their vehicles if there known defect.

If you have a Windows Phone do not buy a Kia. They do not have an APP that works with the UVO eServices - customer service of UVO cannot help you. The best way to fix the UVO problem for Windows Phones is for Kia or Microsoft to produce an APP. It shouldnt be so difficult and it should not cost that much. When they sell you the car they do not tell you that they only have apps from Google Play and Apple Store but none from Windows.

2011 Kia Soul, all warranty work completed at local dealership. Key fobs quit working, couldnt lock the hatch with the manual key. 58,000 miles still under warranty. Took to dealer to have key fobs reprogrammed. Was told it was a fuse block that was not covered under warranty at a cost of $50.00. I said go ahead, do the repairs. Called me back, wasnt fuse block. They called Kia for technical support and whatever Kia techs told them burnt up the computer in car. They have had it for 2 weeks. Car still wont start. At least it started with the manual key when I took it in. NEVER BUY A KIA, read these reviews. Have a 2011 Kia wont start for sale. Still owe about 5k on it. Sounds like its going to be a parts car.

We bought our Kia used, (we werent told it was used at the time we bought it, we noticed it was used after we had bought it and got in it - as we didnt test drive this particular one). In any event, the warranty covered the electrical parts up to 12,000. At about 11,000 miles, I was driving down the highway and was told that break lights werent working. We had head light issues and just thought it was a the bulbs, but both break lights went out, then pulled into the parking deck and notice no running light and no head lights except for brakes. We had to get towed back to the dealership and they replaced all the bulbs saying they were burned out. By the time the lights went out again, it was out of warranty. Every month or so, a bulb will go out - a head light, a break light. Then we noticed when you hit the back of the break light, the lights will flicker on and off, so the bulbs werent actually burned out. Then we began to notice the electrical seats were burned out. And then the lights where the manual transmission gear stick was burned out. Then the license plate lights. And now, for the first time a new electrical issue surfaced in the electric side mirrors, they will no longer work. We noticed many burn marks within the electrical components. We are certain KIA was aware of the electrical issue when we brought the car in under its warranty period, but they refused to address and simply replaced the bulbs and said sometimes things like this happen. We have been stopped by police for headlights being out, brake lights not working and license plate light out. While I love my KIA Sorento and mechanically it has been a reliable vehicle, the electrical issues have been dismal, costly, and unsafe.

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

Leased a Kia Sorento early 2016 brand new. No problems that I noticed other than the engine oil got dirty and more dirty every time it was changed. Shortly after my oil was changed the last time, the engine started making a clicking noise then it all of a sudden blew. Dark smoke came out the exhaust. The car cut back on long enough to get home then it didnt cut back on. Had Kia tow it to get maintenance only to have the warranty company refused to pay for repairs. Was told that there was sludge in the engine and was asked to provide service receipts, which I did. I am not a rich person to just pull 5000 dollars out of my pocket and pay for a repair especially if I am not at fault. I told Kia to take the car as a voluntary repossession. No word since. Im completely disgusted and now Im sure my credit is screwed. Something needs to be done.

After going over all the terms and conditions of the sales price and trade in which was written on scrap paper, I went into the room to sign all the papers that were ready to sign in which I did, only to find out mostly everything was changed. Thankfully, my mother was present and what we were told was not what the contract said. They increased the sales price instead of giving me the ext warranty they charged me. They also added a second warranty of $2,000 and the total warranty charged was $3,795.00. Right after signing, the sales person came in and folded all the papers so I could not even look them over.

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

I recently purchased my new Kia Soul (July 2012) with the expectation of 34 mpg. I noticed that my gas mileage did not meet those numbers. I am averaging 28 mpg. I received an email from Kia wanting to reimburse me for the difference in the mpg’s ($163.00). However, they only want to reimburse me for the mileage I have used. What about the future mileage? I have a 5 year loan on this thing. What about the remaining 4 and 1/4 years’ worth. Somehow I feel I have been cheated.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

I was at your website, OxenDaleForThePeople.com and it sent me here. I am sad to say that after sending you a letter about a bad deal we received from your Prescott Valley dealership, we gave them another try and got yet another bad car! On Saturday, August 4th, we bought a Kia Rio. On Monday, August 6th, I was stranded on the side of the road in Phoenix in an area I had never been before with a dead car. As it turned out, the engine seized. After having 2 more engines put in it - both of which either seized or didnt drive above 40 mph - we still have no vehicle. After asking to have our money and car back, we were blown off and told that the warranty company was providing us with a rental. We dont want a rental. We simply want this nightmare to be over so that we can find a reliable and trustworthy vehicle from a trustworthy dealership. I would like to get this resolved and have a happy outcome for everyone. As a teacher, I do not have a lot of money and definitely do not have any extra money! Buying that car used my entire savings and I have nothing in return except for another bad experience at your dealership. I will never buy or allow anyone I know to buy from this company again, ever! They tell you in the commercials that they inspect every vehicle. We now know it is to make sure a customer can drive it off the lot so they can pass it off to them and say, too late, its yours!

I bought a new 2012 Kia Sorento V6 a few months ago. The next morning at start up, the engine was very noisy. I found that when it sat for about an hour, the timing chain raps for about 5-10 seconds, very loud. I brought it back. They said they cant do anything, its normal. Well, thats just not true. No engine raps are normal. I contacted Kia company, went back and forth. Finally, I got a letter from them and they told me, too bad, feel free to sue us; we will not fix the engine.

2013 Optima EX - Purchased this car in November of 12. I had it serviced at every 5,000 miles, and got all the way up to 32,000 where it had died 2 times before and restarted, but not this time. The motor is locked up, and needs to be replaced. Had it taken to a Kia dealership, and the hum hawing has begun. Much doubt has already been exhibited by the dealership in replacing the motor under the warranty. When we purchased this car, the dealer gave us a 20 year 200,000 mile warranty. Looks to me like it was worth the time to drive off the lot and then it was over, expired, worthless. I hope someone somewhere can make this right.

07 Sorento - I have had my car to Kia service shops many times complaining about engine noises. The first at 7700 miles. Of course they couldnt find anything so it went back again and again. Its now in the shop 2000 miles away from my warranty being out and it needs a new motor. Now Im being told that Kia will not cover it due to insufficient service records. I have all the records, just some of the oil change receipts, dont have mileage written on them so they wont accept those. However its ok for us to have receipts from Wal-Mart where we bought oil and filter and changed ourselves, no mileage written on it but that ones ok. Theyll accept it. I spoke with someone from Kia before submitting my claim to them and she told me as long as I had some of the records that should be fine. What a joke. I think they need to start honoring their warranties or maybe make your cars right the first time.

KIA in Mentor, Ohio advertised: Drive home a used vehicle for $199. Not $199 a month or $199 down. For $199. The ad goes on to say how much they have marked down their KIAs. Well, when I went in twice, after I heard the ad, a month apart, for the $199 cars, the salesman looked at me like Im crazy. I told him what his ad said. He said, Well, we have 2 maybe. One needs a motor; the other, a tranny. Each time I went there, I was told the same thing. He didnt say Oh, I had 10, and we sold them. He looked at me with a smirk on his face. This is false and misleading advertising! I have again heard this ad 2 weeks ago.