Kia 2013 Optima Hybrid: 7/17/2015 - Drivers side rear passenger tire blowout on 405 freeway, exit 18. 7am, Costco Fountain Valley, had air pressure check. Got on the freeway and had a blowout. I rotate tires and have tires inspected every 6 months. I have about 28k mileage, the tire was rated 9 on inspection. I was very upset because I nearly got killed if not for the kindness of this lady who blocked traffic and escorted me to the shoulder.The previous week, I had my car inspected and I had a slow leak on the side. The Kia dealer suggested I replace the tire. First blow out, I manage to get car to Pep Boys and got a replacement tire. To my horror, I found out I did not have a spare tire. The blow up patch was useless. I asked Pep Boy what was the cause. They said NO nails or apparent cause. I replace tires with same type. I thought it was ODD that a new tire on a new car would blow up (I purchased my Kia Feb 2014). In less than a year, I had to replace a tire.When 2nd tire blow out happened, I decided to replace all four tires with Bridgestone. I dont know about you but replacing 3/4 tires on a relatively new car is unheard of in all my years of driving. I have had tires lasting me 70-75 miles. The shredded tires fell apart around the whole seam of the car in inner circle just above the rims.

Just received first bill will three days notice to pay. I have been on phone over 2 hours and cant get an account set up. Their reply, You have to get another computer (had tried on a computer and my phone) and just keep trying. I then asked for a manager and was begrudgingly forwarded to a manager who kept trying to help and now 2 hours 20 minutes later, still do not have an account and they cant set one up for me (even though they have all my info on their computer system).

Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE

It started on Wednesday Sept 3, 2014, my Kia was lacking its get up and go. I called the dealership and told them that my car was running rough and had a hard time starting but no warning lights. They were able to see me the following Monday. According to the diagnostic test nothing was wrong but that the oil was in rough shape. I told them keep looking. After further review they determined that the fuel pump was bad. They replaced it and I picked it up on Wednesday. I only drove about 2 miles and could tell that the car was still not running right. I called the shop when I got home but they were already closed for the day so I called right away Thursday morning. They got me in right away and called me about 4 hours later letting me know that the Turbo was burnt out and that I needed to show proof of oil changes since I purchased the car (2 1/2 years ago!). I am still fighting this, I cant find all my receipts. I may find myself stuck with a car that only has 38K miles and a payment but not a car that can be driven. What kind of company is Kia? Neither the engine or oil light NEVER came on ---EVER! Yet if I dont find evidence of enough satisfactory oil changes (they say 8) then the warranty is void!! This is crazy --- does anyone have any suggestions. Thanks.

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboards lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didnt go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase. The Mechanic attempted to inspect and troubleshoot this issue and was stopped by the Service Manager. I found this to be appalling and upsetting that my vehicle drove in to KIA fine and came out needing repair work that I have to pay for? Took vehicle to a independent shop nearby, They did inspection and found, 1) The Oil Sensor was not the issue and think its the Oil Pump... 2) KIA put 5W-30 Oil in instead of 10W-40 Oil for such a high mileage vehicle, stating 5W-30 is like water and best when vehicle was new... 3) That I should stop driving the vehicle immediately before the engine eats itself from low oil pressure. So, I called corporate, they claim no fault, wont take any steps or actions to resolve this issue, and asked that I no longer come to them for service. To me, this look like mechanical neglect and attempted cover up by KIA. So, So Upset. Buyer Beware!!!

I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.

Unfortunately I have had an extremely bad experience with Kia cars. Ive bought 2 new Kia cars recently (64 and 67 plates) and have had nothing but trouble. The car I have at present (Picanto) had its 30,000 mile service last week only to find out that the tyre pressure settings had been set either by the main dealers technicians or at manufacture by Kia at a dangerously low level meaning no warning signal in the inbuilt computer alighted to tell me it was being driven underinflated. The upshot of this is that both front tyres are at a dangerous level and both Kia and the main dealers, JCB Ebbsfleet, will not take responsibility for their error. I completed a complaints form with both Kia and the main dealer at JCB Ebbsfleet and after 8 days I was still not contacted in any way. I followed up today and was told its not their problem and they have no interest in it.They have left me with a car which is a potential death trap and have no interest in putting their errors right. BEWARE!!!! They sell you are car but after that youre on your own, after sales care is nonexistent, their complaints procedure is an absolute joke. Needless to say I will never buy another Kia and certainly not through JCB Ebbsfleet Kia dealership who have really been shown up to be very poor and extremely unprofessional.

I have to do work on my car from time to time. The last car was not safe for my little one to ride in, so I went and bought a brand new car. I thought that buying a NEW car, I would not be getting someone Elses problem! In December, my car started needing a jump, then it ran good for a while and then I heard a clicking that sounded like it was coming from the battery area. It has started blowing out air when the air is turned off. The clicking and blowing air seems to come together. Now I hear this while driving. I am rethinking buying the NEW KIA Rio for the safety of my child. Dont worry now there is a popping noise coming from the wheel area? If anyone has any thoughts or ideas, please help! Im the first owner but KIA says they are not sure what it is and Ill have to pay. HELP, please from a loving mother to another loving parent, grandparent, or anyone kind enough to help. People are buying these cars for their family, wife, or kids and it looks like they may not be safe for anyone. I think it is safe to say no KIA I have ever seen gets the gas mileage they claim. I paid off my car but do not plan to buy another KIA no matter what! Please stop buying or try to stop them from selling before they kill people with these unsafe cars!!!!!!!

It was a great car until the engine went bad. Kia helped us out by paying for the parts, we had to pay the labor. The dealer was of absolutely no help on this at all.

My daughter bought a new Kia Sorento and has had transmission problems. Wont go when in drive about once or twice a month. Went through lemon law and called Kia. Wont return our call. Im tired of being on standby to pick her up and my grandchild when it has those spells. So much for warranty. They couldnt ever find problem so I guess its in our mind.

We truly enjoy this car. It has great fuel efficiency, very big on safety features, and roomy. My husband is 6 4 and very comfortable in it. It has a great ride and picks up on speed with no hesitation.

Last Friday it was raining and I was parked in a stall at the grocery store. I was on the phone (which comes through the radio) when I heard a loud POPPING sound and the radio went off and the screen completely black. I took the vehicle to AutoZone first as it was believed to be the fuse. The fuses were fine not blown. I then took the car to Car Pros Kia in Carson on Avalon Blvd. They charged me $118.00 for a diagnosis ($668.00) & then they say that the radio is blown. They would have to send it out for repair which would be $550.00 ($668.00-$118.00) and if they found something in it like coins & or toys/foreign objects then it would be an additional $1,500.00 on top of the $668.00. I asked if it was covered and because my car had 106,000 miles it was not covered! Out of ALL of the cars Ive owned this has got to be the worst. 3 MOS after owning it the stitching in the rear seats and the drivers seat began to come apart and of course this too wasnt covered under the warranty. I purchased this vehicle new (traded in my 2006 Volkswagen Passat, which was the worst decision Ive ever made. They dont care about their customers. I will NEVER purchase another KIA.

The paint is so cheap! It started peeling 2 years after it came out & months after I bought it! Also, I had to replace tires right away. I heard these are issues with a Kia. I won’t purchase another one.

Ive been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time Im at 10005 miles so again they say Im over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I cant wait to pay this car off and sell it.

05 Sorento - Ive replaced the crankshaft sensor twice now, and its not in need of a 3rd sensor. The dealership says its out of warranty since it is 4 months past the 12-month date. Ive also replaced the transmission once, the headlights 6 times, the ball joints twice, & I still have vibrations in the rear end from the transmission! Ive contacted consumer affairs (which did nothing); they gave me a complaint number and said thanks. Ive filed a complaint with BBB, and now I am not sure what to do with this POS car.

I have owned my Kia since May 2006 had it now for a little over five years. I too, like many other, called Kia consumer assistance line the first few weeks after purchasing the car from Kia Country in South Carolina. Like everyone else, I thought I got a deal and the sales people were really nice too, until you sign the paperwork and they put the keys in your hand. That is when all of the problems begin.I complained of the paint peeling. They told me that there was nothing that they could do, so I let it go because it wasnt very noticeable, but that was my mistake. After that, more and more problems began to occur like the blinker lights blow out every couple of months. Twice, they blow out at the end of the drive way. I brought my car right back to them and all they did was replace it, but the very last time, I refused to take my car back until they did some further investigation. They did, and the results were that they had a short, so I went. After another couple of months, they blew out again. The air bag light comes on and goes off. They were supposed to fix it again, but like everything Kia supposedly fixed, doesnt last very long but only a few months. My chamber and chassis cannot be aligned per tires, plus I brought the 3 year alignment when I purchased new tires from them last year, but have never had a proper alignment. They suggested that I take it to the dealer. I took it to the dealer in 2007, 2008, 2009, 2010, and 2011. All of these existing problems, the dealer did not fix or dont want to produce paper for.Now that the warranty is no longer effective, they want me to pay for all of the problems that were never addressed by corporate or the dealer Stokes Hodges Kia of Augusta, GA customer service. They have had about 4 or 5 managers since the purchase of my car. I was considering buying another Kia some time ago, but with the many ongoing problems I had with my Kia, I would never buy another Kia ever in life. You have poor customer service. You guys have left a bad taste in my mouth. I want rest until justice is serviced.

We bought a Kia Sportage new. The engine blew on the interstate. No engine warning lights, nothing at all. Engine is blown. We have meticulously maintained this car and gave the records. 139K miles and it is now dead. Dealer diagnosed engine failure consistent with other recalled Kia/Hyundai motors but they refused to replace engine. Kia corporate (consumer affairs) was very helpful at first but as soon as the dealer confirmed a defective engine consumer affairs has gone silent. They do not return calls after at least 10 messages. BEWARE of the 2.0L and the 2.4L Theta II engines. They are defective. Kia recalled only a small number of them. A large number are failing. Google Kia engine failure and start reading. Never ever buy a used Kia. Even replacement engines are failing. Dont expect Kia/Hyundai to stand behind their products. 131 complaints on NHTSA site on this specific make, year, and model.

I have a 2013 Kia Soul I purchased new. Since I purchased it I have had an issue with the car hanging up when I shift it into reverse. It is an automatic. Ive taken it to the useless dealership I purchased it from and of course they cant fix it because the computer isnt throwing a trouble code. Its really frustrating when you purchase a new car and from day one the transmission hangs up and the idiots at the dealership cant fix it for you. I have stopped going to Folger and will go to another dealer for the next service and see if they can repair it. Anyone have a similar issue?

I purchased one of the first 2011 Sorento vehicles. It has the worst ride an SUV could have. It is so rough that it is hard to keep it on the road when I drive it. They upgraded the shocks in the 4th quarter on all the newer Sorento. They tell me they have no plans of upgrading the old ones. This is not right! They know that there is a problem if they updated the new ones. They need to take care of their customers.

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

The check engine came on, so I took to it Kia/Carson on Thursday. I was advised on Friday that the catalytic converter is bad. Needed my service records in order to see if they will cover. The car has only 66,474 miles and should be covered under Federal Emissions Warranty. When I called to confirm what code was coming up, they advised P0430. It is now the following Wednesday and are denying because I cannot provide further service records. Now, they are telling me that other codes came up which I believe they are reading those same codes that was on my last service record provided only 2,000 miles earlier. My husband went into the dealer to talk to the service manager and he decided not to get off his phone call and come out of his office to meet and discuss. He has still not returned our calls. This is not the first issue I have had with my car. I will never buy a Kia again, nor should anyone else. They do not stand behind their product and are not consumer friendly. I’m a very dissatisfied consumer.

OK, so I bought a used 2006 Sorento in 2008 with 30,000 miles. It seemed nice, but I did not have it for a week. Then, the headlight and taillight were out. The dealer fixed it and said it was under warranty, to go to Kia. I went to a Kia dealer, they told me it had a recall and needed new wiring harness for both front and back. They ordered them. When I went back for the scheduled appointment, they had not ordered it and the next time I went back, the dealer had closed! I went to a nearby town. Kia ordered the front and corrected the headlight. But the rear, they claimed they knew nothing about. I had to return because the headlight again burned out and they told me to use Kia bulbs, so I did at $53.00 per replacement? Come on, now theres no way I am replacing them. I went back about the rear and had a small crack in the taillight. They told me that was the problem. However, the problem existed before the crack in the taillight. I was out on that as well and I have to wonder where that crack came from. I had the car serviced a few weeks ago and had 7 taillights replaced as all were out. I bet you, I have put in $100 since I have had this car. The lighter in the car quit working, they replaced that. Of course, it lasted for two weeks. The phone charger does not work either, but did in the beginning. It no longer does. Now time for inspection and the service engine light came on. They said I need two oxygen sensors and a new converter. This car has 75,000 miles on it. What is it made of and do I have a reason to complain? If you buy a used Kia, you only get 65,000 miles on warranty, not the 100,000. I dont even dart on the door of their service department after a $53.00 light bulb that burnt out the same as the one from a local parts house. Very disappointed in this car and I wont go that route again unless something changes, until everything fell apart on it. I would have bought a new one this year.

Got in my car and the radio comes on and the volume is loud and the radio is on a channel that I never listens to. Tried to turn the radio volume down, that didnt work, tried to turn the radio off, that didnt work, tried to change to a different station, that didnt work. This was on a Saturday evening around 5pm. Turned the engine off and back on the radio, still would not turn off or allow me to change the volume or station. Drove by the dealership (of course service department was closed) and showed the salesmen what was going on. They had no clue as to why this was occurring or how to fix it. Suggested I bring the car back in on Monday to have it looked at. Also the following day, the cruise control would not work. Not sure if this is a fuse issue or what.

Rating: Poor. When I decided to purchase a 2012 Kia Sorento, I spoke with the dealership several times in order to make it a quick and easy transaction. I spent six hours sitting in the waiting room of the dealership. This should have been my first clue! When I arrived home and reviewed the paperwork, I discovered that instead of taking off the amount of my trade in and downpayment, they added it. I was overcharged $10,000. After contacting the Kia finance department and not getting any answers, just excuses, we contacted the attorney general and our attorney. I feel that I was discriminated against and taken advantage of because I am a woman. I have had nothing but trouble with the vehicle since I got it. The headlights wouldnt shut off and after spending 5 hours at the service center, was told that a part would be there in 2-3 days. They offered to give us a ride home or let us drive the vehicle and continue unhooking the battery each time we parked the vehicle. My husband had to get pretty nasty with them in order for them to give us a loaner car. They stated that they didnt have any, but offered to rent one from a rental company. At that time, I also explained that the headrest had fallen off. They didnt even get that fixed! When I returned to pick up my car, they had to program the keyless remotes, and now they dont work. I would never recommend a Kia to anyone, nor will I ever purchase another one.

I purchased a 2017 Kia Sorento brand new last year. Up until this point I was happy with my purchase and have enjoyed the vehicle. But recently I took a highway trip (car now has 19,000 miles) and it started to develop a problem with sticky steering at higher speeds. Very difficult to maintain position in the lane. My husband asked me why I was jerking the car so much, but thats what it took to keep the vehicle in the lane. I was so concerned with safety that I sacrificed part of my vacation sitting in a repair shop having them go over the front end. I was told there was nothing to check because the steering is electronic, not hydraulic. Hoping the car was safe to drive I returned home and immediately had my dealer check the problem. The dealer said there was nothing wrong and nothing to check diagnostically. Come back when it happens again, the manager said. Since then it has happened nearly every time I drive above 50 mph. After doing some research I have found this is a common problem for which KIA has no fix. Very sorry I purchased this car because not only does KIA not care about the problem, its been around for a while and they have done nothing to correct it. Time to go buy a Honda.

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

I bought a Kia Forte for my daughter in 2016. She had the car for about 6 months and it was totaled when a hog ran onto the highway during a night that had heavy fog. We had the gap so I wasn’t worried because it was my understanding they pay the car off. I had asked multiple times if this would affect my credit and I was assured it wouldn’t. The car was totaled in March and in September I get a bill for around $1,100. I called and was informed that gap didn’t cover everything so I paid the bill. I go to purchase a car last week only to find that they had put delinquent payments on my credit report until it was completely paid off. That was from May to November they put delinquent payments every month. I called to get this removed because that wasn’t what I was told. Kia absolutely refused to remove it and informed me that in the contract you have 120 days to pay off the car. The gap didn’t even pay their part until June. They clearly don’t care or try to work with people. I will never purchase from them again. The man told me that they never said that and acted like I was the enemy. It was on a recorded line, but it is clear what kind of company they are. Save yourself the trouble. Don’t buy from them. This is the first time that I had ever had to use the gap and if you buy from them and it happens to you they will screw up your credit.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

I drove a Toyota 4 Runner for the ten years preceding my purchase of a 2011 Sorento and never need an alignment even with almost 200000 miles. My Sorento has already had one expensive 4-wheel alignment due to pulling to one side and is now doing it again. The vehicle has 36,000 miles on it with the overwhelming majority of the mileage on the interstate. I do not travel on dirt or gravel roads. What is up with these alignment issues?

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.

My girlfriend has a 2012 KIA Sorento. After 40000 miles the engine seized. We brought it to the dealer and they asked for service records. When we provided them they still would not honor the warranty. They said it could be improper maintenance and said we had to prove it was their fault. (Since we had gone to Firestone and a few other places for oil changes, they can now say it was their fault not KIAs and we would then have to fight a different vendor to replace the engine.)I was initially too shocked to be angry, but when they said we could pay them to take apart the motor to prove fault, I spoke to another mechanic who has dealt with this before. He said they are not likely to find anything that will prove anything either way and we will just be out an additional 500 dollars. I am now taking the only recourse I have without money for a lawyer. I am telling every outlet I can find to go with a different company. This feels like fraud to me. We did what was asked of us in the handbook and they just dont want to honor their warranty. It never says anywhere that if you dont use KIA for everything, you might as well write off your warranty. So now we are stuck without a car and with a probable 5K cost facing us because we did the right thing.It is not honest or fair that a car from 2012 with 40K miles has a dead engine. There are plenty of reviews about this type of thing on the internet. I recommend you look long and hard before falling for the same trick we did. We probably wont have a choice since there are still 3 years on the note so we cant really do anything but let them bully us. Please consider any other car before KIA. #dontbuyKIA #KIA

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, its my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.

I purchased a new Kia Rio 2012 on March 7, 2012. The AC was not working after 2 months. To get an appointment, I waited for 10 days. After repairing, they have not rectified the complaints, so they checked again. I found AC compressor complaints and they told me to wait for 15 to 20 days to get the parts. This is too bad. What should I do for this? I’m 20 or 30 days without a car.

Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.

What started out as a seemingly annoying problem went from bad to worse. The fan on my heater/air conditioner wouldnt turn off. I immediately called Kia and was told not a problem - bring it in and they will take care of it - earliest appointment was almost 2 weeks. THEN, about 8 days later the idiot lights related to the fan started flashing. Called again, not a problem - probably set off a sensor due to the fan running. THEN, while driving on the freeway, all the dashboard lights related to speed, mileage, gas level... went OUT along with the headlights. Called immediately and was told I could drop it off but they didnt have any loaners so it was decided I would bring it in the next day. When I came in, I was told I would be charged $102 for a diagnostic test - since it had to be done I agreed. After waiting 3 hours they said they couldnt find the problem so I got a RENTAL for $35 a day. After waiting all day to hear something, I got a call - still no resolution and it would cost me AT LEAST another couple of hundred to continue to locate the problem. NO CHOICE!!! I had to agree - I needed my car back. So today I get a call - the wiring harness which controls everything frayed and melted!!! And SURPRISE, its not covered. How the heck is that not a problem with the product??? So, now I have to pay over $1000 to get it fixed. UNFREAKING BELIEVABLE!!! BUYER BEWARE.

I have a 2009 Kia Borrego. I had to replace first engine because it was filled with sludge. I contacted Kia dealership and was told I didnt have a warranty and they wouldnt replace the engine. I had the warranty in my hand and was couldnt believe this was happening. I bought the Kia for its warranty and now Im being punished. So after getting nowhere with Kia except they said they fired the salesman because he was misleading other customers as well. I got nowhere, just a warranty to look at not use. I bought a rebuilt Kia engine costing after labor 8000 and off I drove again. Not even a year later same problem, oil not holding and sludge in the engine.... what do I do now - put engine #3?

My wife took our car to Kia for a performance issue. Under the warranty, they repaired the issue which was a cylinder coil but told her that the MotorCraft spark plugs used by Jiffy Lube in her last tune-up would have to be replaced at our cost. They told her we would have to pay to have the proper Champion/KIA plugs installed. According to MotorCraft, these are the proper spark plugs for her make and model. Will they next be telling me what brand of motor oil to use when I get an oil change? I thought it was illegal to force someone to buy specifically branded parts.

Think twice before get a Kia. “Did you have a gun pointed to your head when you signed the lease?” This is what the General Manager a Kia Internationals in Orland told me after some argument about the whole process with this dealer and how dishonest was the process. I agreed with sales people about buying a car advertised by a price. All good until go to finance and they say, I can’t give you that deal unless you do a lease which was never the agreement. I did sign the lease with certain “assumptions” that they said yes so I would buy the car after 3 months lease and later find out that it was not like that at all. Trying to resolve the situation somehow he tells me something like that above and “I am not just gonna sit here hearing you complaining”.Guess no matter how reason you are, a place that treats you like that doesn’t deserve to get your business. As soon they make the deal they don’t give you proper customer service including Kia Usa that I tried to address and they say they can’t do anything because they are not the owners of the dealer. Never had a Kia before and will be last time after this horrible experience.Joao **

Kia has very disappointing customer service. I bought my Kia back into 2012. It is a 2013 Kia Sorento Ex. I have approximately 89,000 miles on it. My oil check light started coming on and off (it would flicker). I brought it into Kia and they said that my oil pressure sending unit is failing and that is why the light was going on and off and it would need to be replaced. They quoted me it would cost between $800-900 to fix. However, when I bought my Kia I got an extended all power train warranty good up to 200,000 miles. They said that it wasnt covered under the warranty though. Even though the actual part cost is $25 (where its located in the engine is why the labor is so expensive), but if you read the reviews of Kias, this is a huge failing part of the car. Many people have issues with this and its very common in kias. So why wouldnt they recall the part? They recalled them back on the 2011 models, but not the 2013. They are still a big problem. If this part fails, my engine would be destroyed. So then does Kia cover the cost under my power train warranty? Its a joke. When I called Kia to complain of this issue, they couldnt give me an answer after I asked them this question. It failed on my car while it was parked in my garage. I woke up to find an extreme amount of oil on my garage floor under my car. Checked my oil and there was zero in it. I had to have a service come to my house since my car was unable to move without ruining the engine. After replacing the part and labor it costed me $502.00. I would never buy a Kia again.

I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!

I bought a K900 four months ago. The fuel injection was replaced within 2 months. I dont get the full mpg. No one will repair my car. Took it back to dealer and they wont even buy it back. Im $20,000 in the hole. The manager says K900 has no value.

I was looking for a car with great gas mileage, comfortable in seating 5 people, and would last for many years. I bought the 2009 Kia Spectra LE and had some reservations as I had always owned either a Ford or Chevrolet all of the years I had driven but the salesman indicated that the nitrogen tires increased the gas mileage. After owning it for 2 years I developed an air leak and kept taking it to the dealership to get nitrogen in the tire until they could get me in for service on the tire. I finally just started using air and found absolutely no difference in my gas mileage so I have since replaced all 4 tires with regular air tires.

Rear shocks were leaking - I had to replace rear tires, car has 56k miles. Kia says Kias 60k warranty or 5-year warranty is void because 15 wheels were changed to 17 and car wasnt build for 17 wheels and tires (give me a break). I asked several tire shops. All said tires were ruined because of defective leaking shocks, not the size of wheels or tires.

I bought a brand new Kia Soul. I was driving on the turnpike when I hear a noise coming from the right front of the car. I thought the right braked locked up but did not feel it driving. Turns out the inside part of the wheel well came loose and with the wind touched the front right tire causing the noise and bending it where it could not be bent back. I made an appointment to take the car into Rick Case Kia service. They asked me to later come into the shop area my car was up on a lift. They accused me of hitting something to cause this to happen. I said I have 1000 miles on the car. I am the only driver. I did not hit anything. Other than the scratch make of the tire on the part that bent back there is no evidence no sign of anything hitting the area.I stated that its been raining a lot and I have as everyone else driven at highway speeds through standing water. I think maybe the force of the water may have loosened the clamps causing this. They still claim I hit something so as to not cover it. I called Kia Customer Service and its been a few days with no callback. I opened a case. If they do not cover this I no longer want the car. I have been reading all these accounts of horrible customer service. I purchased extra coverage where even oil changes are paid for. This accusation does not sit well with me. If this is how it is with Kia I wish I had known previously they have a maybe fake award for the past two years with a major company. Dont know if its legitimate now. If its not covered I do not want to drive my car. Only had it over 30 days. Hope anyone looking to buy a Kia dont. Rick Case doubles the factory warranty from 10 years to 20 but then they blame the customer for the claim to disqualify the claim. Very underhanded and wrong. I fell for their tv commercials.

On July 19, 2012, I purchased a 2013 Kia Sorento from Riverchase Kia, 2200 Pelham Parkway, Pelham, AL 35124. I shopped this vehicle on their website. I wrote the VIN, stock number, color, and price down on my pad. When I got to the lot, I found the vehicle. During negotiation, I was told if they honored the website price, they could not let me take advantage of the $5000 pull-in/drag-in trade that they advertised on television. I was told by the salesman and the finance person there was no rebate on the 2013 models Sorentos. During closing of my vehicle, I noticed $5000 trade was made up of $3500 trade plus a $1500 rebate. They told me the manufacturer would not allow the dealer do both. If this is true, they need to express this writing on their website as well as on their TV commercials. All this brings to the question of truth in advertising. Please address this, I feel somewhat cheated. You have a product that can stand on its own, Dont taint it with deceiving advertising practices.

My family bought a brand new Kia Sorento from this dealership 7 months ago and it almost took their lives on the highway when the car suddenly stalled and stopped. We had our car towed to the dealership and they told us that the alternator was the problem and that our mechanic had spilt oil into it and it wasnt a warrantable item. We choose to not to believe them and had the car towed out and the alternator inspected and we found out that it was a failed part that they dont make any more for Kias. We sent the alternator to them after they told us to, to show them that they were putting peoples lives in danger and that they should have warrantied it and paid for it but instead they call us and tell us no. Instead of taking care of us they keep spinning this around trying to take advantage of us just so they do not have to pay. Keep your family safe and dont bother buying a car from here. Were not gonna give up. Were gonna make sure to fight this cause this is a crime.

Kia reported me late to the credit bureaus five months in a row. I didnt know this until we applied for a home loan. When I found out, I spent the next week on the phone every day. Spoke to many reps and supervisors. I was told that I needed to learn to make my payments and one even threatened to repo my car. I got a copy of my archived bank statements to Prove I made my payments. Two of the months they reported was due to an extension I applied for and they processed the paperwork late. The other months were because they simply lost my payments. Good thing Im a bit internet savvy because I finally located the number to corporate and the name of the CEO. Once I called there, all the sudden the payments were found and my credit cleared within five days. I then requested copies of my payment history to verify that my payments were applied appropriately and they accused me of having litigation going on and got very rude and hung up on me. Corporate is now refusing to let me speak with anyone. I contacted Better Business Bureau and Kia Financial responded to them denying even having an account with me. Now I have to send in a monthly statement to even prove that I have a business relationship with them... If anyone could like the number to corporate, I would be happy to provide. Its time we as consumers make them change how they operate...

This pass Sunday I was driving on I-75 North to Gainsville to drop off my son for summer camp and the engine made a pull. Then all the sudden a big rattling noise. The car was always serviced by the Orlando KIA West Colonial dealer for Oil changes and for services. My car had clean oil in the pan. This happen on 6/12/2016 and today is 6/19/2016. They need a paper sign from the District manager and I am getting the runaround. I see how it goes... When you step in the show room, they promise you bells and whistles. Then when the time comes up for them to pony up, they drag their feet. This is my last time I will purchase a KIA car or a new car. What is the point... I see that some other people are having similar issues. Think before buying a KIA... Not a happy customer.

I purchase a 2016 Kia Sorento. Ever since day one I have safety recall issues which none of the Kia dealerships can fix it, GAS PEDAL, AIR CONDITION, BACK DOOR, SEAT BELT, BRAKES etc. I have contact Kia corporation, they are a JOKE. They never return calls so now Im doing everything I can to let all know how this crocks operate. They just sell you the vehicle and just deal with the problems yourself. I have report them to the BBB, Department of Justice and DMV, investigators do all the same together, will make a difference. Lets all report this crooks to all this departments to put them out of business.

My lease expired a few weeks ago. I owed money for the mileage. I tried to pay it online and it told me it would not allow me to pay my mileage through my online account. Which seems very odd to me but I called the number was on hold a longtime continually listening to the same message telling me to go online which was very annoying. I get a lady on the phone whos reading me verbatim all these things acting like Im a year overdue when in fact Im not late at all on this payment. Shes telling me shes trying to collect a debt. Im trying to nicely to interrupt her and tell her I know thats why Im calling to pay my bill. She proceeded to tell me how rude I was being and that Im not letting her finish. There was nothing to finish, I was not past due so she needed to stop treating me like I have poor credit. I tried to pay the mileage with my credit card which they said they cannot accept a credit card payment. Which to me money is money it should not matter. They are not willing to work with you. They are not willing to be friendly. I have never been a day late on a 3.5 year lease. I would stay away from Kia Finance at all costs. If I would have known what I know now I would have gone through my own bank. Do not buy a Kia.

I had a 2009 Kia Rio. The engine blew in 3 years. Lets start at the beginning. Air conditioner went out and blew smoke instead. Back break disks lost a pin (explained no way anyone but a mechanic could do it.) Without it could have locked which could have killed me on freeway. Had an oil change at Kia and they never put the air filter back in. I drove over 32 hrs without it.Now the worst!! Engine!! Car broke down. Had it towed to Kia. They told me I needed a new engine. It was going to cost me 4,000. It wasnt even close to what it was worth. I called around and finally found a place that had a used one. That had the same miles etc. Only 2,000. I had them install it. Then I had a light bulb. It was still under warranty. Wtf why didnt the dealership tell me that?? So I made them tow it back to their dealership, give me a rental and fix it. Well that was not even close to the end! They took over 2 months to even fix it. Over 1 month to pay me back. Last of it the car still had major issues!! I went to drive it and the odometer wouldnt work, pretty much it was trash! I went to turn it in as a trade and they pretty much made me pay them to take it! I will NEVER NEVER GO TO KIA AGAIN!!! Neither will anyone in my family!!!

While traveling north on I95 toward Jacksonville, Florida (about 500 miles from home) we noticed an engine noise which became increasingly louder within minutes, followed by a loud noise, and what sounded like metal object flying off the underside of the car then a burst of smoke from the engine which got blacker and bigger. We pulled off the highway as soon as there was a chance and got out of the car. It was smoking and I was afraid it was going to catch fire as we could feel the heat from the engine. We called a tow truck and waited. When it arrived we had it towed to the nearest Kia dealer in Jacksonville. It was early evening and the dealership was closing so we told them the problem and left the car and headed back to Port Saint Lucie, home, to await their findings. This was on Friday 13, 2016. The next week we were told that the engine was not repairable and that it appeared to be an engine internal problem. We were told that because it was still under manufactures warranty it would probably be covered. About another week passed and we called to find out progress on car and was told new engine had to be ordered. So we waited. When we called back the third week were told they did not order an engine because Kia manufacturer denied the claim, stating problem was sludge buildup due to poor maintenance. This was not true. So we gathered our service records and turned them in to be forwarded to Kia manufacturer. The car shop where we have our car service done does not report to Car Fax (something everyone should be aware of - that Car Fax may not have all history of service of car). Today is the 28th day. Yesterday the service dealer in Jacksonville called us to let us know that the warranty may be honored due to our providing good documentation of service/oil changes. We are still waiting for approval. After doing much research found out there has been many problem with Kia engine and powertrains. This is not our fault. Im worried that even with a new engine who is to say it wont happen with the new engine???

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

I am currently in my third lease with Kia and up until now would have remained a loyal customer. I lease a 2016 Kia Soul. It broke down on the highway with 35,000 miles. I get it taken to Kia of Bedford. That whole experience was awful (Kia Roadside Assistance stinks) I am told that I some type of rodent had been eating wires in my car causing extensive damage and it was not a warranty or Kia issue that I would pay out of pocket. Meanwhile I google this and find Kia uses soy based wire covering which attracts rodents. Kia still will not accept responsibility. I file a car insurance claim. Kia has my car for a MONTH! They never had parts in stock, and kept finding new things wrong with my car. I had to call for updates. I found the people working in the service department to be rude, and very cold hearted to the need of the customer. I filed two separate claims with Kia Consumer Affairs because I thought at the least I deserved to be reimbursed my car payment for the month I paid and did not drive my vehicle. They do not respond to phone calls or emails. Basically blow you off. My case was escalated to a Steven ** who called me once to say he needed paperwork that I had already emailed him and hasnt responded to a phone call or email since. I sent letters to the executive team and no response. Kia is a joke. They dont care about the customer. They dont care about keeping customers. And they sell piece of ** cars that you get stuck with and they dont feel bad or care about that either. If you want a good, reliable car, good customer service from a business that cares DO NOT GO TO KIA! Kia just wants your money-but they will not provide any kind of good service to earn it. Run, run, run to any other dealership but a Kia dealership.

I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!

They gave me power of attorney to someone elses car!!! Im financing two vehicles. I got married & changed my last name. Dmv wont do a name change because I dont have the vehicle titles. Which is obvious. AAA & DMV both said financing company needs to do it. Kia refuses to do so. They sent me limited power of attorney for both cars for me to take to DMV to do by myself. Aside that DMV cant accept it. It actually turns out they sent me a power of attorney for someone elses car? Wth!!On top of that they tell me I need to wait another 10-14 business days to wait for it to be corrected. Plus I need to call back Monday, because its Friday evening & the department who issues this forms is closed. I have to call a 5th time to request a new & corrected power of attorney with my correct vehicle information. Plus send a written request for them to send the title to DMV. Which takes 10-14 days for the request. Horrible service & customer service. Worst finance company ever! Who sends out a power attorney to a strangers car. Scary that such information would be released like nothing and take no responsibility for such mistake. Violation of privacy and confidential information.

The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

Bought a used 2010 Kia Rondo Jan. 2015. We are a much older couple & do little mileage. A few months after buying car various lites kept burning. Brought to local garage. Was told take to Kia dealership, an electrical problem. Changed lite, burnt again, along with complete dashboard. Back to Kia, this time supposedly the hitch that was problem. Changed lites again, now dome lite. Then car went dead, boosted by a garage, told us was electrical, boosted 2 other times. Back to Kia, this time ripped out the quette, bypassed some wires, good to go. Lasted a week, headlite burnt, Kia changed again at no charge but the new lite was not working.On & on this goes. Of course warranty finished. Now burnt lites & message on dash saying check. Back to Kia. Now need to put Quette back, and 4-500$ to change wiring. They finally diagnosed. This has being going round & round since March. What a nitemare. Serviceman called ROCH extremely rude. Cannot provide order # as car is still @ garage. Awaiting the proprietors call. Am also awaiting the t.v. program J.E.s reply. My husband also bought & changed various lites. What a way to be treated. Be careful anyone buying at this garage. We firmly believe this was a undisclosed problem when we bought.

Theres an oil leakage at the rear of the oil pan, and it started at about 1,800 miles. I had the vehicle back for three times already, and the problem is still not alleviated. The car has just 7,000 miles on it. I havent heard from KIA for about two weeks after an official contacted me via email.

Bought my 2015 Kia Sorento in March of 2017 and have had problems with it pretty much right away. Started with my key fob. The driver door does not recognize my key fob and I have to either open the passenger door to unlock my car or hit the fob multiple times before the drivers door opens. Ive replaced the batteries and it hasnt helped. My alternator dies at 66K miles, which I thought was ridiculous. I called Kia to see if they would grant any good will since I was out of warranty and they did nothing. Claimed they couldnt help since I was the 2nd owner. In my opinion, it shouldnt matter if Im the 2nd or 5th owner. The car only had 66k miles on it and the car was bought from a Kia Dealership in Buford, GA. From a dealership, it wasnt a private sale. No reason other than Kia is garbage that an alternator should die at 66k miles. And now, my window doesnt work. I rolled down the passenger side window this morning and it wont go back up. Im bringing it somewhere to get it looked at, not Kia. It looks like the motor is no good. Of course it is, its a Kia. Well, Ive learned my lesson with Kia cars and hope you will learn from this review. DO NOT BUY KIA!

On eight separate occasions, I was charged $139.49 for a total of $1,115.92 AFTER my loan for a KIA Soul had been completely paid off. I have never experienced overcharges to this degree — house, other cars, etc. I contacted KIA Finance on four occasions over three months to no avail. I was promised everything from the “check’s in the mail” to “no record that no check was ever issued” to “a refund in 30 days or sooner” to a “customer complaint has been opened.” Neither CSRs or supervisors were able to make anything positive happen. My bank said it couldn’t get involved so late after the fact. Disappointed and will probably never buy a KIA again.

I purchased a 2017 Kia Sedona from a Kia dealer in Queens, NY in 2017 with 50 miles. The car is perfect for my family of six as it is roomy and the LX model offered enough accommodations which made it easy to travel with five children. I was very happy with my vehicle and Kia until recently. I had an engine malfunction while driving on a highway with a relative and my children.It was New Years Eve 12/31/20, and I decided to take my sister and children shopping at a store that was about ten miles away. We live in the Suburbs which can get rural in some areas and in order to get to this one store, in particular, I had to take a highway to travel there. When I initially started the car I heard a rattling sound which I thought was due to the cold weather, however, as I drove off and drove further and approached the highway the car started to decelerate. After the car decelerated the car cut off while I was driving. In a panic, I started the car again and pulled over to the side. I had to repeat turning the car on, the car shutting off and decelerating, turning the car on, and drive ten miles to return back home.The very next day 1/1/2021 I had the car towed to the dealership that handled my lease buyout. The service manager was nice exhibited professionalism and willing to offer exceptional services to ensure that my car was repaired and that I understood the repair process. He informed of charges that would be incurred if the warranty was not covered by Kia. So everything at the dealer was done with professionalism and courtesy.The problem that I experienced with Kia was and is that they are not honoring the warranty. The Service Manager indicated that receipts were required to document oil changes performed on the 2017 Kia Sedona to ensure that maintenance was performed routinely. I provided receipts that were kept from service performed from Kia dealerships, however, was unable to produce enough receipts for Kia to honor the warranty. I contacted the Kia Customer Service which represents corporate, the customer services representatives I spoke with exhibited professionalism and advised me to try to get receipts of purchases of oil for any oil changes done outside of a service shop. However, I am unable to. So here I am one and a half months without a car, I am renting a car while paying my monthly finance bill, and I believe Kia will not honor my warranty because of lack of receipts of oil changes.I also find it ironic that I had the car serviced in November 2020 at a Kia dealership and they are not honoring the repairs. I hope that this issue is not an issue with the Sedona as I had around 65,000 miles on the car at the time the engine malfunctioned. I did check another website United States Department of Transportation Traffic Safety Administration where recently a consumer reported the same issue. I pray that this is not the beginning of an issue like Kia experienced with the Kia class engine failure class-action lawsuit in 2019. Although I love the Kia Sedona I probably will not purchase another Kia if the company does not offer reasonable solutions for this matter.

I will never in my life lease another KIA or refer anyone over to that company! Worst customer service and car experience I have had in my life. THANK GOD I no longer have to deal with them. Their service is as cheap as their cars. TOTAL CRAP.

I took my Soul to Kia due to a screeching noise in the front while braking thinking there may be a stone stuck in the pad. Come to find out the rotors had rusted in the front only to the point that they were pitted. I bought the car a few months prior from an independent dealer and the Kia dealer said that the car must have sat for a while but they were not sure. Thus is just conjecture on their part. They said the rotors were not covered because the warranty does not cover rust. They recommended that I call Kia corporate and see if they will make an exception. I called and was treated poorly by Robin, a supervisor, but after an exercise in patience she agreed to escalate the issue to the district service manager. It has been 3 working days and I am still waiting to hear back from them. I had to take it back so they could get pictures of the rotors over the weekend.The funny thing is that rotors on the rear are fine which makes no sense unless poor rotor quality or substandard design with the front brake system. The service department says that the district service manager will likely approve it but it can take another day or two and it will take more time to get the parts in. Meanwhile I am driving a car that the front brakes sound terrible and I feel unsafe driving. Very poor customer service and quality.

My Kia Sorento was almost 5yrs. I did lots of highway run so it had miles beyond 100,000 thousand, but this vehicle was maintained as recommended and only by the dealer from which it was purchased. Driving along and without any warning it just blew up. Towed it to the dealer and of course they don’t know what could have caused it. I Googled and found out that others have problems with these vehicles. I contacted Kia Motors and a lady by the name of Heather told me theres an investigation into these vehicles and my vehicle was one of them. She said not to worry I’ll be given a loaner and my vehicle will be fixed and someone will get back to me.To date no one from Kia Motors has gotten back to me. A message was left on my phone by Kevin, and I returned his call 4 times leaving messages twice to no avail. It was someone from my dealership called to say my vehicle was not included so Kia was not responsible. In trying to see if my insurance would cover this I paid said dealer to strip the engine and they said the third cylinder blew through the engine block. (approx. a $7,000 fix) The insurance personnel took a look and said it’s a mechanical problem they will not cover.GUESS WHO IS LEFT HOLDING THE BAG? Me the consumer! I will give a 2 star because I seem to have gotten way better service from the vehicle than most of the others that I have read, but I still think Kia is lacking towards their customers. It cannot be right for big companies to be getting away with doing things like this to poor consumers.

Very disappointed in my 2011 Sorento. This is the first and last Kia I will buy. At 106K miles, just 6K miles out of warranty, I need to have my transmission replaced. Also need motor and transmission mounts. I have not even paid the vehicle off (have 6 months left) and cant justify spending $4700 to fix. Appealed to Kia for goodwill help and was denied. Hope this review is helpful to others.

I bought a KIA Rio because I needed a car and first they charged me way too much around 10,000 dollars for it when it had 55,000 miles on it and on Kelly blue books, it only cost 5,000. I had it for a few days and the starter went, they fixed it but then about 2 weeks later the starter went again. This little car has problems kicking into gear as well. To me it is not a safe car and when driving it I feel as though it is a deathtrap. I will never buy a KIA ever again, I would like to get rid of it but unfortunately I am stuck with a payment. So if anyone knows how I can get rid of this junk car, please let me know. But KIA is definitely not safe rated for me.

The 2006 Kia Optima has 97,000 miles. Now, it has a transmission problem. Kia wants to pay for labor only and stated the transmission fluid used is not in the handbook. Manufacturer sent list to show that the fluid is for Kia. Still, they are refusing to pay. I told the Kia dealer to go ahead and fix the car, but I still like Kia to honor its warranty obligation. Please help.

I bought a Kia off the showroom floor. I drove it with no problem for about 8 months, then I took it over for a check up. Everything came back great, then it broke down. I utilized the road side assistance, and had it towed to the Clarsburgs Kia. It took them about a week to fix it . The eco had a glitch, and burnt up my fuel pump. I got it back, and put gas in it, and the check engine light came on, and there was a strong smell of gas. I called Kia, and they said bring it over. They checked it, and determined it was only the gas cap that was loose. They said they fixed it. 4 days later, I put gas in it, and the same thing happened. I took it back, and they now have my Kia again. This time, they gave me a loaner Kia, but Im tired of spending my days off in the Kia dealership, getting my 2011 showroom Kia fixed, week after week.

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. Ive had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if Ive been ripped off and I cannot afford to buy another car right now.

Kia allowed me to trade the disabled vehicle in and lease a new car.

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

I am a dissatisfied owner of a 2014 Kia Soul. July 4, 2015 I purchased a used 2014 Kia Soul with 4200 miles on it. June 2017 the engine blew up with 62261 miles on it. At this time I found out that there is NOT a 100000-mile powertrain warranty because I am the second owner. They dont tell you that when you buy it. I contacted Kia warranty service to submit my claim. Long story short, Kia not covering engine replacement because it is out of second owner power train warranty. I Had to pay to install a new long block engine into the Soul at the Kia dealership. $4322.00 for the engine and installation. Kia could not tell me what the mileage was when the Soul went into Service but only the date. According to Kia warranty, the second owner is 5 year 60,000 mile warranty from day and current mileage. So if my Soul had 2262 miles on it when it went into service, then my warranty would be to 62262 miles. Kia did not want to even talk about this. Just basically said, Sorry for your bad luck. Next I was told to file an complaint and I will be doing just that. It was determined at the dealership the failure was due to a blown head gasket which in turn allowed engine coolant to get into the #2 cylinder which caused the engine to lock up. Also the engine was free of any oil sludge and nothing was found to be neglected as far as maintenance. An engine head gasket should not blow on a well-maintained engine. Funny thing at the dealership when my engine arrived from their distribution center, I was told I was 4th in line to have an engine installed. Gee. Sounds like Kia has an engine failure problem. Guess they are not paying for anyones repairs!!! Poor customer satisfaction. Oh and Scott who I spoke with from Kia about the warranty, if you read this, this is not the way life is, consumers should not have to worry about their engine failing and be without a ride to work for 6 weeks and have to deal with arrogant warranty customer service person. My son has a Nissan with 145000 miles and it has only been to dealership for regular scheduled maintenance. Guess I will need to trade this Kia on a Nissan.

2016 Kia Soul. I purchased this car in Oct 2015 with 8 miles on it. I was so happy to have a new dependable car or so I thought. Less than 100 miles in the AC had a terrible stench and there was a noise in the rear suspension, axle when going over bumps. I was told the problem could not be replicated and maybe the car just needed a break in period and me being a woman with a life threatening illness I was like OK. See with Lupus I have to be careful not to get stressed out as that irritates my condition and furthermore I had just had a bout with almost dying from lupus complications and the last thing I wanted was to be upset or frustrated. So due to this I take everything lightly. My biggest mistake!!! 2yrs later those 2 problems are still there and far worse than before and now I have since acquired more issues with my Kia Soul. Mind you there is only 10300 miles on the odometer in roughly 25 months of ownership. So here are the new issues, 3 recalls in 1st yr, rattling in rear around back door, a stalling or dragging in engine when I press the window buttons up or down, absolutely poor gas mileage, car jerks forward when Im at a stoplight or stop sign while my foot is on the brake, grinding noise when braking like there is no brake pad left when clearly there is, very poor quality craftsmanship with the interior, road noise is awful and Bluetooth and hands free calling work intermittently. I am so disappointed in every aspect of my purchase and ownership of this Kia Soul and I wish I had not purchased this piece of junk. Im waiting on Kia to call me back as my case got escalated to whomever, not sure what that means but Ill wait and see if they are willing to stand by their product. As of right now I would not recommend anyone buy anything from Kia. Not even a free muffin or donut. I put $5000 down on this car and now Ill lose all of that plus 2 yrs of payments if I decided to sell. What a mess, everything about this purchase from the start was a red flag. I should have walked away but I needed a car to get me back and forth to my doctors appts as I was literally fighting to stay alive and believe it or not Im still in the fight of my life as doctors can not get my lupus under control and my health is more down than up, but Im hoping that I will not have to fight with Kia to make this right. All I can do now is put my faith and trust in God, let go and allow for him to work for me. My advice to all potential car buyers is steer clear of Kia until they iron out the kinks and stop lying about gas mileage or their supposed JD power awards. This car is just not worth what I paid for it and the problems scare me into thinking this vehicle may let me down during one of my lupus episodes and my life will be at risk due to all the problems. If I could turn back the hands of time, I would drive right past the Kia lot. Dont make the same mistake I did, run in the opposite direction of Kia and keep running, dont slow down. Dont stop and dont look back.

After my 2016 Sorento stopped shifting out of park. It was towed 3 hrs to the closest dealership. I was told there was a rental vehicle reserved and covered in a neighboring town. After leaving work and getting a ride to pick it up I was called the next morning being told there was a mistake and the car had to be returned that afternoon or else I would be charged. I once again left work early to race up and get it returned before closing. The next day I was told that there were gas charges to paid on my end. To which I explained that I would have never picked up the car that was in my position for less then 24hr and was only driven from budget to my house and back if I wasn’t told to! After calling Kia Canada to see what could be done I finally received a call back 3 days later with a “sorry but there nothing we can do”. A week goes by and my car is now worse then it was with a secondary part now backorder. They say I can get another rental. But they will only pay for a tiny hatchback this time. This was after hours on hold, speaking to different agents who kept passing me back to Elliot the first agent I dealt with, who kept not returning my phone calls again!!! He then told me my remote living and size of family does not matter to him, Kia offers to help but do not have to do anything for me. I was laughed at when I said I was upset and asked to have my call return ASAP. Worse customer service ever!!! Although I have enjoyed my car up until this point it is not worth the dealing with such a horrible company. I am getting rid of my car immediately and I would never recommend to anyone to buy a Kia.

My Kia has just over 7,000 miles and the last 4 months I have been plagued by the car not starting. Dealer diagnosis is always good. Finally they thought it was a battery cable. Car ran fine for 2 months, now back to same problem. If I just the dead car, it will run fine for about 2 weeks, then it dies again. No one can figure this out. Kia should take responsibility for this vehicles problems but I find no one cares and Im stuck with a relatively new car, low miles and chronic starting problems. Is there anything Consumer Affairs can do to help?

Leasing the Kia for my son so he would be safe in a new car then at almost 5000 miles, car shut off while driving! Thank God he was on a back street where there is hardly any traffic and not on a highway! Needs new engine. Getting one under warranty. Im angry.

I have a 2014 Kia Sorento. The first year and a half the car ran great without any problems. Since then I’ve had to replace the alternator, the serpentine belt, the fuel injection system, oil pan gaskets, and now a radio that is also my backup camera display and Bluetooth. I’ve always done my service checks, synthetic oil like is recommended, etc. I’m beyond frustrated that every single one of these have gone bad and somehow, every single time Kia has said it’s not covered under their warranty. The car is only 6 years old and less that 100k miles even at this point! This radio has been reported thousands of times on these vehicles and is still not included in any recalls. It will be over $700 to fix. I’ve already spent thousands replacing things that would’ve been covered under other car manufacturers. Nobody would even consider buying this vehicle if they knew the issues beforehand. Please be wary!

Kia Soul 2014 is a sham!!! The gear transmission in this car is nothing to write home about. The car is slow to accelerate, jerks back then forth into gear around 20-40 mph. My battery died less than 1yr 6months into me owning the car. Theres no cd player in the car which is truly the least of your worries. DO NOT BUY KIA PRODUCTS! YOU WILL SURELY REGRET IT.

Purchased my Sorento 1 1-2 ago and have already had to replace Engine, brakes and rotors twice and now part of the transmission is bad. Kia doesn’t seem to care or want to help me. Think twice before you purchase a Kia vehicle. They will break and break on you and you will be too far upside down to unload it.

I have owned 3 Kias in the last 10 years (2 Optimas and a Forte) and I will never purchase again. Each one is worst than the last. Very cheaply made, and the warranty is a joke. Roadside assistance use to be better, but in the last 3 years has rapidly declined (again, if these cars were better made you wouldnt really need roadside assistance on a new vehicle.) The last time I called, I needed a battery jump (this car is only 2 years old by the way) and they told me they were unable to find anyone to come out. But I could pay $245 and possibly be reimbursed. What?! I live in a major city in Florida and they couldnt find one person to jump my battery??? Thank God I was at home, otherwise I could have been stranded on a highway somewhere. Believe me they couldnt care less. Save yourself the frustration, buy another brand -ANY other brand, and if you are stuck with a Kia, get AAA. For $106/year its worth not dealing with these people.

Update on 02/18/2019: Day 14 waiting for a resolution. Our car was taken in for service because of a check engine light being on twice. On the second inspection they determined that our transmission needs to be replaced. With the vehicle being less than 6 months old and just reaching 4,000 miles we were obviously upset. We waited for the first week asking to just have the vehicle replaced. Now Im not sure I ever want to do business with Kia again. So here we are 14 days later waiting for someone to let us know what they are going to do for us! Numerous emails and phone calls and NOTHING. It is becoming very clear that Kia is not willing to do the right thing at this point.Original: Buyer beware! My husband and I both leased new Kias in August. My Sorento needs a new transmission at less than 6 months old and at 4,000 miles. We are being told the transmission should arrive on March 10th. In the meantime I am paying a car payment on a car I dont have (at this point it is 11 days). If (big if) my car is done on time that means it will be there for 35 days! We have spoken with Randy ** (Kia consumer affairs lead escalated case) with no resolution. I have told Randy that I would like my car replaced with a comparable vehicle or a lease termination and refund. Randy is basically beating around bush without actually saying they will not do either. He would like to look into some type of goodwill. Really not interested in goodwill at this point. My family learned a valuable lesson about Kia and how much they value their customers.

Called Kia, stated I have had a sensor problem concerning air bag. And that they replaced the seat assembly once before because the sensor is housed there. The red warning light remains. I spoke to them and said I finally saw my year make and model was under recall. However, even though looking at their paperwork and agreed it was done, told me my car is not under the stated warranty recall of Kia Rio 2006 to 2008 because they assemble it in 05. Needless to say Im very displeased. And he was unwilling to discuss a solution as it has never been taken care of. I remain with warning light. And I like my little car but dont think I would buy again or my family... as they are aware of problem and will not correct. And the person I just spoke to said that their dealer was a liar, when they said the sensor was located in front passenger seat. Funny as Kia replaced seat free of charge during first year... but with same issue. My hopes to finally have fixed right when I saw the make year and model of my car under recall for my issue got slammed down again. I remain with red warning light and no resolve.. And he was not a nice person to talk with either.

Updated on 12/16/2019: Original Consumer Affairs complaint was filed 12/05/19. Their solution: They contacted the dealer that the body shop making the repairs is receiving the part from a wholesale part company. They yet again after 2 missed dates of which they claim the part would have arrived in which never happened. Now they claim they contacted the dealer with a new date of December 23rd 2019. Best part of it, They wont provide a rental (which most dealers have loaners) and also declined reimbursing the portion of the cost due to them not having the part available for my vehicle nor any other similar make/year. So because they cant provide it or dont have it customers like us need to wait and suffer. Why because as the customer escalations specialist described unfortunately they are coming from overseas, he did tell me that it has been put on an emergency status. We will not offer reimbursement or a rental at this time because you are outside of warranty and you are having the repairs done at a 3rd party. I do apologize. Not only have I not had the vehicle mind you (still financed) for 3 months now while paying for a rental right before Christmas but the only solution they could provide was calling the dealer for a proposed new date of arrival. But me as a customer need to jump threw hoops and submit claims both here and on social media and BBB just to get someone to pick up the phone.I have 4 children and with more than $900 worth of rental costs + deductible + an open ended date of when a part will come in with the only solution being a new date of arrival, and sorry that all we can offer is ridiculous. As the Regional manager said I am a regional manager, I would be the one you would pursue this. Unfortunately, we are not offering that. I will follow up with that dealer to make sure they get the part.Original Review: Be-careful buying a KIA. I thought I was being smart by buying a KIA which normally Id go for Dodge or Chevy! For 3 months my 2016 Kia Sedona has been in a shop waiting for KIA to actually provide or shall I say Manufacture a part in South Korea. Meanwhile I am paying for a rental. Corporate customer service couldnt help much. I was told the part needs to be ordered within the dealer, and the district manager needs to request it from Kia in South Korea to have it made. Its a damn wire harness. 3 Months with No ETA is unacceptable! I cant believe the manufacturer of the vehicle cant produce the part # 91112-A9370. I am willing to trade in the damn vehicle and NEVER BUY KIA AGAIN! I bought the car to last on the road for my family, not to last parked at the shop! Ridiculous.

I have a leased 2015 Kia Sorento with less than 23,000 miles on it with a blown engine. I just got my inspection and oil change done last week. The car came back and was making a funny sound that got progressively worse (like a baseball card in a bike spoke). The car ended up dying completely while being driven and was towed to the closest dealership. I was told that there was sludge on the engine and metal flakes in the oil and that the engine needs to be replaced but Kia probably wont cover it unless I can provide them with maintenance records. They have the most recent oil change record but they wants them all (works out to about 3) which I dont have because I go to a little corner garage.Now that I see blown engines and sludging is a known issue with Kia, I will contact whoever I need to contact to get this taken care of (the estimate was $7200) and I will NEVER purchase or lease another Kia ever again. I thought they made big improvements from a few years ago but I guess that it just on the outside, not the inner workings of the vehicle.

Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

I have been driving a 2009 Kia Spectra for about two years now. The carpet gets wet every time it rains & there are puddles under the doors. I also noticed a sloshing sound when I drive coming from under the car. I took it to Castruccis Kia dealership in Miamisburg Ohio to have the leak checked out. They said they tried to get water into the car by putting it in the car wash but it did not leak. They replaced the seals anyway but they obviously replaced the wrong ones because water is still getting into the car soaking the carpet causing mold to grow. I also noticed that the car is lunging forward and racing when I come to a stop sometimes. Castruccis refuses to fix the problem with my car & will not return my calls. Does anyone else have problems like this with their Kia? I did see on another website that a few others were having similar problems & it was not just with Spectras.

I had a horrible experience at the classic Kia in Ellicott City MD. I had complained about an issue with my car that arose a few months after purchasing my Sorrento and they kept insisting it was nothing for over a year and then kept my car for a month where it sat unworked on for two weeks to fix it. I was lied to several times and as compensation they offered me three oil changes. They went out of business before I even needed my first oil change and now Kia is saying they cant do anything about the promise made to me by a specific dealer. As someone who works in customer service I cant imagine treating clients this way and not stepping up to make sure they are happy with my services and product. I would not recommend Kia based on customer service.

2013 Kia Sorento - We got stuck in the middle of the road. While driving, the car shut down completely. When you try to restart the car, it does not restart. You need to wait for five minutes before it can restart. It happened three times in the last four months. I took it to the dealer and they told us they cant do anything about it because they cant duplicate the problem. Also, they mentioned that the computer is not registering any faults. Their solution was to drive the car and when it happens again, have to tow it to the nearest dealer. If you survive getting stuck in the interstate, you may able to have to tow.

Should you choose to lease a Kia, and then choose NOT to continue business with Kia at the end of the lease, they charge you $400 to take your business elsewhere. They also tacked on many other spurious fees. Id advise you to lease from another company who does not tack on that fee.

I own a 2014 Kia Sorento, and I love all the staff at the dealership where I have my car serviced however I will never purchase another Kia again. My car has just over 100K miles so I am out of my warranty. On 4/7/20 my left wheel speed sensor failed costing me $657.35. Then, (16) sixteen days later on 4/23/20 my fuel tank sensor failed, costing me $463.61. Then, on 5/6/20 my right wheel speed sensor failed cost me $513.32. In less than 30 days I spent almost $1700 on repairs. These sensors should not have failed like this. I have owned numerous cars and I have NEVER had any of these issues. Kia has a long history with these same wheel speed sensors failing specifically in the Sorentos and Sedona models. After many recalls on earlier models, now they only fail after the car reaches 100k.Kia advises me today that there is absolutely nothing they can do to help offset the cost of their failing parts. I was advised by the young lad on the phone that parts don’t last forever and cars need to repaired at times and that’s just how it is. Kia is a total disappointment and should be ashamed in how they treat their customers. Kia has been priding itself on how they have helped out during the pandemic, however their faulty parts put their employees, customers and me at risk on 3 separate occasions.

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

i have been having trouble putting fuel in my 2003 Kia Sorento. My warranty has already expired. I did get a recall letter from Kia for the fuel filter replacement, at which time I felt sure this was my problem, and since it was a recall, would be taken care of by Kia. They explained to me that the reason it was recalled was because it was not listed in the manual at all, as something to be changed every so many miles. They sent two pages to be added to the manual. My local Kia dealership did change the fuel filter. That same day, after trying to put fuel in the car, I find nothing had changed. I called them and asked them to look at it again, and took it back several days later, as they were to change another recall, known as the induction control valve, and check my fuel tank once again.They told me that a charcoal canister located in the fuel system had come apart, and I now had charcoal debris in my gas tank, which of course was not covered, and that part was $134.90, and the labor would be $199.00. I went home and went through my manual for a couple of hours trying to locate this charcoal canister, to better understand how such a thing could happen. After having no luck locating it in the manual, I called Kia, and told them my dilemma, and asked them if they could tell me where in the manual this part is located, and are you ready for this? I was told it was not in the manual, because it was not listed as maintenance! I asked well how would anyone know it was even there, if it wasnt listed. They said it was just a part that was never to be changed at any point and time. Now Im going to be out $350.00, on a part that no one knows existed, nor was ever to be changed. I write this in hopes that it will help anyone else, who is having similar problems. If your fuel spits back at you, or you have to dribble the fuel in, it may be this part that no one knew about, or was not a part that should ever need maintenance. Sorry, but a Kia is not in my future.

My wife and I bought a used 2012 Kia Sorento in Sept. 2015 with a 2.4 liter and a GDI engine. Well this past sunday Oct. 2nd 2016 the Sorento was making loud metal noises in the engine and while driving it stalled. I pulled over and sat for a little while and started it up again and drove it to my inlaws. The next day oct. 3rd I drove it to Kia Horne here in Gilbert AZ. They looked at it and told me that there is a LOT of slug it the engine and metal noise in the lower part of the engine. They told me that it was able to be fixed and I would have to spend 6900 for a new used engine. The next day I told Kia Horne that I would produce the oil change documents for the past year. I was able to get 4 receipts but not the 5th one even though I knew I had received 5 oil changes within the past year. Well its been a week and my extended 100,000 mile warranty will not cover the repairs also because of the slug. The Sorento is at 85,000 mile at this moment. I found that there is a lawsuit against Kia for producing engine that were manufactured wrong and still sold knowing this. The Claim states that the Theta 2 liter and the 2.4 liter GDI engines contains defects that cause a restriction of oil flow through the connecting rod bearings and other parts of the engine. The claim also states that the defect causes stalling and complete engine failure at any time, including while driving, making the problem a serious safety hazard. The lawsuit claims not only did Kia conceal that the engines are prone to failure, but the automaker concealed the defect from consumers to keep selling the vehicles. The reason why I am leaving this information/review is to see what more can I do to get my car fixed by Kia and or join the lawsuit or start my own in Gilbert AZ.

There was no spare tire with the 2015 Soul Kia I purchased on 8-1-2015... I am very apprehensive driving any vehicle with no spare tire. I did not realize the vehicle did not have a spare tire till after the deal was concluded. I did not think any auto mfg would issue an auto with no spare tire. I have owned 2 other KIAs... well pleased with them. I am pleased with the 2015 SOUL but I cringe riding around with no spare tire!! You are putting an unwarranted burden on owner and/or driver of a vehicle with no spare tire!

When they sell the car they boast a 7 year warranty. When the customer finds faults they refuse to fix the part. My speedo is inaccurate by 10%. I approached both National Capital Motors (The dealer) and Kia (the manufacturer) and both refused to replace or repair the inaccurate speedo.