I would like to voice out my frustration over Kias employees (**) unprofessionalism. My Rio Ex Sedan, Manual 2813AP13 had perhaps wheel alignment issues, the original fit Hankook tires were worn out in 25200 km. I contacted Kia Forbach on Wednesday 29th October 2014 (8:58am) and told the person concerned that Ill come over to Forbach around noon for tire inspection. ** was not there but the mechanic advised me to replace all the 4 tires immediately. Within a couple of hours, I had the Rio fitted with 4 Michelin tires. Same day (12:24pm) I requested ** to fix an appointment for me for wheel alignment at Kia Pailles for Monday 3rd November 2014, he said hell do it. On Monday 3rd November when I reached Kia Pailles with my toddler and wife, grand was my disappointment, anger and frustration when I was told that no appointment has been booked for my car for wheel alignment. How unprofessional! I took leave from my place of work for wheel alignment, drove all the way from Goodlands to Pailles for nothing. Is it my fault? Do you think I am fond of wasting my time and money for nothing? When I bought my Rio for R725,000/- I was not given even 1 cent of discount. I cannot tolerate unprofessional behaviour; one lady at Pailles kept me waiting for almost 2 hours, she told me that she is trying to help and possibly Ill have to wait till 5 pm for wheel alignment! Am I mad or are you guys mad? Did I come over to Kia Pailles with my 2 year son and wife to have fun/picnic? And in the midst of all, it is me who is being penalized. I took leave from work, wasted money on fuel for a service which I never received. Who will compensate me? In other countries like USA and UK Kia dealers compensate customers who have been wronged in the name of customer satisfaction. I am not a happy customer and I am waiting to hear from you what you intend to do for me? Kindly dont consider this as a threat, but I am determined to go ahead and inform Kia Worldwide and customer forums about my horrible experience with Kia Mauritius unless I get satisfaction. When I am paying for goods and services I expect the latter to be of acceptable standards. Neither ** nor any personnel of Kia Mauritius came forward and apologized for such humiliating/embarrassing treatment to me!

I had the worst experience having a Kia car. This was my first time I chose Kia because I liked the car that I was going to lease. The previous two cars that I drove were Toyota and they never ever gave me problems that usually an older car gives (one Problem on top of another). Imagine you trust the company, you get a brand new car thinking that “hey it’s a new car. I’m not going to have all the problems that old cars give and then one day you wake up, your car is not starting, the next day brake lights don’t work, the following week another problem comes up.And my car was a 2018 car and it’s 2019 now and then you call them. They keep transferring you to different departments not willing to take responsibility and ownership that you could be that one in a 1 million customers that had all these different problems with the car and maybe we can take care of you somehow. I would NOT recommend getting a Kia if you want to lease a NEW car. It was my first experience and the worst one and when you know the company doesn’t want to take responsibility for it, it’s even worse and not worth your time or your money!!!

The Kia Sorento is my SUV and I just love it. Its roomy and drives well. Being older I like the fact that the car is high not one of those low cars. And being so high I have a better view of the road. I also like that the back seats can be put down to make more room for storage and there is a rack on top of the car for extra luggage or storage as well. What I dont particularly like about this car is the fact that the tires on this car are quite large and expensive. And if you need repairs its quite expensive due to the fact all the parts are under a protective cover that requires taking off the cover. So if you need to brake fluid this cover needs to be removed by a mechanic. But other than that, the Sorento handles quite smoothly when driving.

I feel that the finance representative was not accommodating and discounted me, after I signed the contract. I had it adjusted because of extra charges, the paperwork is different on other copies (the trade-in value was decreased to hide the extended warranty of $2000.00). He did not go over the contract.His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership alone to purchase a vehicle. I dont feel a man would have been treated the same.

I thought I found my dream car, but ended up having it for just 3 weeks. Two and a half weeks after purchasing, my battery went dead so I had it jumped and my boss checked the oil since the hood was open. He was totally shocked as there was absolutely no oil reading on the stick at all. We went and got a quart of oil and told me to immediately take it to the dealer. The dealer gave me a loaner car for the day so they could make sure there was no damage and said it was fine, topped it off with oil and said there was a loose wire on the battery. Three days later my husband drove the car to the store and called me and said he now knows where the oil is going... Its burning it. He said he saw a stream of smoke as he drove down the road. My first response was, this cant be... I am so in love with this car!! (Crazy I know!)I called the dealership and my husband took it straight there and they said a Kia dealer needs to look at it. Well, long story short and tons of phone calls to the Dealer and Kia Consumer Affairs, there was major sludge in the engine and the engine needed a replacement. According to Carfax, per Kia, there is no indication there was any maintenance to the car which resulted in the sludge. Ive never even heard the word sludge in regards to a car until this and now that Ive researched it... its an ongoing problem. Even though the car is still under the 60,000 mile warranty, Kia is not taking any responsibility and claims the dealer should have checked the car thoroughly before selling it to me. Kia also denied the warranty with this same problem on this car in July 2016 so the original owner traded it in for another victim to purchase and deal with this problem, which ultimately was me. Kia denies the warranty because of no proof of proper maintenance, but yet doesnt protect the next buyer with the sludge problem for this to happen again to an innocent buyer that was in search of a car. They claimed they didnt report things like that to Carfax. I stated, well maybe the owner did his own oil changes like my husband does and maybe it could be a defective problem. Of course there was no reason for them to listen to my plea or opinion. There was no reason for me to know there was any kind of problem. We checked the car out and everything looked great under the hood that we could see as well as the running of the car for the 3 weeks I had it. I just want to make it clear to the next buyer... Just because youre buying a car with a warranty it could have the word if behind it, so please be careful. Check the car fax, obviously its their certifiable proof of the maintenance of the vehicle, (its not just for wrecks anymore), read any lawsuits that are out there and for the lenders, be careful of what youre financing. If a car fax determines the maintenance of a car and a warranty that is not being honored because of it, you could be holding a title of a car that is not even on the road and end up in your parking lot broken down. Meanwhile, the consumers credit that they have worked on for years go to shambles. Personally, I believe over greed and deceit. Ive been without a car for 10 days now and unsure where all of this is going. Loved my car and so did my clients that I drove around. Its a shame how this was handled. I just hope I protect the next person on what to look at before purchasing what they believe has a warranty and is protected.

I took my brand new Kia 2013 (purchased in October 2012) in because I noticed peeling paint and rust spots. They had me bring it in numerous times, took pictures, etc. to only be told that it was my fault. They said the rust looks like a rock hit it, and the peeling paint must be from someone getting in and out of the car. They told us that our paint and corrosion warranty didnt cover this. The car is brand new and we dont drive too far in it. I also keep our cars very clean, both inside and outside. My husband works from home and I work 5 minutes from home so there is no excessive use in our car. Even if there was, there is no way this should happen. I purchased a 2004 Nissan Altima in February of 04 and just sold it in June. It had no paint issues nor rust. Also, the city gas mileage isnt what they advertise and we told them about that. They simply said, there are no current recalls. Also, when we start the car first time of the day and reverse, it makes a grinding noise. I told them about this, they checked it out 3 times now, and said they cant reproduce the sound. Also, when we bought the car, we asked for a 3rd spare key. The saleswoman said this would be no problem. We called, emailed, and showed up in person and each time were told that it would be sent to us. This began in October of 2012 when we bought it and it is now August 2013 and we have never received a key. They literally begged us for a great review when we bought the car and we gave it to them because there were no issues immediately. They raved how their customer support was top of the line, I DISAGREE! I plan on pursuing my complaints with the BBB, local news, consumer reports, and via word of mouth.

I bought a brand new Kia Soul. I was driving on the turnpike when I hear a noise coming from the right front of the car. I thought the right braked locked up but did not feel it driving. Turns out the inside part of the wheel well came loose and with the wind touched the front right tire causing the noise and bending it where it could not be bent back. I made an appointment to take the car into Rick Case Kia service. They asked me to later come into the shop area my car was up on a lift. They accused me of hitting something to cause this to happen. I said I have 1000 miles on the car. I am the only driver. I did not hit anything. Other than the scratch make of the tire on the part that bent back there is no evidence no sign of anything hitting the area.I stated that its been raining a lot and I have as everyone else driven at highway speeds through standing water. I think maybe the force of the water may have loosened the clamps causing this. They still claim I hit something so as to not cover it. I called Kia Customer Service and its been a few days with no callback. I opened a case. If they do not cover this I no longer want the car. I have been reading all these accounts of horrible customer service. I purchased extra coverage where even oil changes are paid for. This accusation does not sit well with me. If this is how it is with Kia I wish I had known previously they have a maybe fake award for the past two years with a major company. Dont know if its legitimate now. If its not covered I do not want to drive my car. Only had it over 30 days. Hope anyone looking to buy a Kia dont. Rick Case doubles the factory warranty from 10 years to 20 but then they blame the customer for the claim to disqualify the claim. Very underhanded and wrong. I fell for their tv commercials.

Two weeks ago we purchased a new 2014 Kia Soul +. And less than 48 hrs/200 miles later, a loud clunk noise occurred at 45 mph, causing the vehicle to jump, and thereafter was stuck in 4th gear. The dealer replaced a computer module that controls the transmission. Had to drive a loaner for 5 days then got repaired Kia back... Within 24 hrs/60 miles, the same clunk, again stuck in 4th gear. The service dept guy told me there was nothing for them to look at unless the check engine light was on.. so I continued on to work, driving 45 mph on 4-lane highway for 35 miles :( . The check engine light did eventually come on. Back to the service dept, where they said they needed to reset the system with the new module. After another 2 days of driving a loaner, picked up the (repaired) Soul within 36 hrs/70 miles, another clunk and stuck in 4th gear. I should mention that the clunk feels like the equivalent of driving over a speed bump at 45 mph.. it jars the entire vehicle and causes me to have a startle response.. I believe there MUST be damage occurring. My Soul+ is again back at the dealer, for what the service guy said would likely be several days.. He also said he had no idea why it was malfunctioning. I believe the dealer should replace the car.. It was NOT sound when I bought it.. I dont trust driving it not knowing when it might malfunction again. If I happened to be in heavy traffic when it happens again, I could very well have an accident due to the startling nature of the event. I am paying for a brand new vehicle purchased 13 days ago, that I have driven for less than 5 days AND in Illinois. This vehicle is nearly covered by the Lemon Law.. just one more failed repair attempt and were there :(

I purchased a 2018 Kia Sorento from Hudson Kia in Jersey City, NJ, at the end of June 2018. As I write this review, it is December 3rd, 2018. They didnt pay off my trade-in vehicle for 45+ days. The payoff was then shorted, leaving me with a rolling balance due to my former finance company. Although Kia said they would rectify with the finance company, they did NOT and I just found out it went to collections, ruining my rebuilding credit. They were supposed to submit my registration as a transfer tag. Instead, after waiting almost 2 months, I received a brand new license plate. I had already paid the year registration on my old tag. Thus, Im out $350 for a tag I didnt need and taking a loss on the registration Id already paid for the former tag. I was told at sale that I could move my payment date to mid-month from end of month after making my 1st payment. When I tried with Kia Finance, I was told this isnt an option on leases. So the finance rep LIED to complete the sale. Now my payments are perpetually 3 weeks late monthly bc of my payroll cycle. I was supposed to receive free oil changes. Yet I cant seem to get anyone on the phone from their service department. I paid $90 for a synthetic oil change (trying to be responsible), only to be told that since I had it serviced elsewhere, it voids the offer... even though I have yet to be in contact with their service department. I HAVE YET TO RECEIVE MATS FOR MY VEHICLE. They cant even be bothered to rectify something as simple as this and its almost 6 months later! I could go on, but Ill stop here.Ive called the dealership more times than I can count and spoken to several people who assured me they would take care of it. Yet not a single item has been rectified. Not one. I also filed a complaint with Kia Customer Service and not one person ever followed up with me. To make matters worse, I practically hate this vehicle. Im currently searching ways to get out of this god awful lease Im in at this point. Ive purchased several vehicles over my lifetime. This experience has been the absolute worse! I wish I could rank ZERO stars.

To start things off, I just want to say that I WILL NEVER purchase another Kia. Back in November of 2019, I hit a deer and had to have somebody work done at my local body shop. When that was completed, I had to take it to Kia of Lincoln, NE to have the new module that was put in by the body shop reprogrammed. What was supposed to be a simple fix, Kia of Lincoln ended up having my vehicle for almost a month and a half. They also had to fly a tech in from another state to figure out what was wrong with it and why the codes wouldnt clear. They hardly ever communicated with me on what was going on and when Id call in to get an update, they would have to call me back or say that they were still trying to figure out the problem. When I finally got it back, it seemed to function as it should. However, that didnt last long though. There was a several times where I would have sensor lights come on and the vehicle would act up. The most recent occurrence was when I was driving home from work and a bunch of sensor lights came on, my cruise control quit working and I had to pull over on the side of the interstate. I ended up having to shut my vehicle off and when I started it back up, it wouldnt shift out of park. I had to have it towed to a Kia dealership in Grand Island, NE the following day to see if they could diagnose the problem. They werent able to duplicate the vehicle not being able to shift out of park, but they did find that the module that was supposed to be reprogrammed when Kia of Lincoln had it, was never done correctly. This is why the sensor lights kept coming on. I ended up having a bill that I was told that I was responsible for since the issue was not covered under warranty due to it being related to the accident. I reached out to the dealership in Lincoln several times and they basically told me that they did everything correctly and that there wasnt anything else that they could do. This is when I decided to contact Kia Consumer Services to see if they could help me out. I explained what was going on to them and was told that Id get a call back the next day. A few days passed by and I still hadnt heard anything. I ended up calling back a little over a week later to find out that my case had been turned over to someone else. No one bothered to let me know once again. I reached out to them again a few days later to get some answers and was told by the person that I spoke with that it wasnt their problem, so I needed to contact my insurance company I had at the time of the accident. He also hung up on me after he proceeded to say that he wasnt going to argue with me. So, I contacted them see if they would help me out. I finally received an answer back and they agreed to cover the bill after they had already paid for the vehicle to be fixed correctly the first time when Kia of Lincoln had it. I think the part that irritates me the most is, the dealership that didnt fix it correctly the first time wouldnt even help me out and they are the same dealership that I purchased my vehicle from. Its going on a month now and Im still without my vehicle. Ive had to drive other peoples to get to and from when this could of easily been taken care of within a matter of a few days.

I was driving my 2013 Kia Sorrento on Interstate 95 at 8 am on the morning of 8/11/14. Clear day, nothing out of the ordinary. I had 2 co-workers with me and when I looked in my rear view mirror I noticed the sun in the eyes of one of my co-workers so I pulled the shade on the sunroof. Less than a minute later we all heard a loud bang out of nowhere that sounded like a gunshot. Immediately following the sunroof exploded into a million little pieces that rested on the shade I had just pulled. If I hadnt done that, we would have all been pelted with the glass and who knows what kind of injury or accident would have occurred.

I own a 2012 Kia Soul and as Ive read previously in a Sorento post, my engine also went out. I was on the interstate with my grandson going about 75 mph when I heard a loud knock, my dashboard lights all flickered like Christmas lights, and my car stalled. Luckily, I was able to pull over from the fast lane to the side of the road. Kia has had my car for 3 weeks. The dealership and I have called headquarters multiple times with no response from my case manager. No one has provided me with a rental car. I have to pay for a rental out of my own pocket. I dont see my make or model on the recall list but I obviously have the same engine issue as the other Kias. My car barely has 100,000 on it. It just flipped like the week or 2 before the engine went out.

I took my 2006 Kia Sportage EX in for routine service at the Young dealership in Lansing, MI 6 weeks ago and asked to rotate my tires. They broke a lug nut stud on my right front tire and had to order another one (took 3 days). On 4/16/12, I took it in again for routine service. This time they broke 3 studs on my right front tire. Again, they had to order it. I’m still waiting. Is there a problem with Kias wheels? Or is there a problem with this dealership? My Kia is a 2006 model with over 180,000 miles on it. I am extremely satisfied with this vehicle but again, is there a problem?

I purchased a 2014 Kia Rio with 100 kms on the odo. I work as a service advisor at an auto shop so I knew the ins and outs of maintaining my car, had my car serviced regularly. In June 2016 my check engine light came on and heard clicking from my engine. Then clanking, then my car shut down. I had one of our mechanic to check my car and he said my engine seized. I checked Kia’s website to see if there was any recalls or issues with Kia Rios... There was a recall on 3 other models of Kia for the same issue but my car was not on the list. I called the dealership and they said there was nothing they could do for me because I was 17,000 kms past my warranty. I also called Kia’s head office and they said the same thing and tried to charge me for a new engine. Because I work at a shop I made my own arrangement and had them replace my engine with a used Kia engine with 33,000kms on it. $3,000 and a week later my car was back on the road. The mechanic was curious of the engine issue so he took it apart and saw the pistons broke (which was also the issue for the other Kias) so it’s been less than a year and with being paranoid I made sure my oil changes were done almost monthly. 38,000 kms later here we are again with another seized engine. Had an synthetic oil change done March 6th and April 6th a month to the day clicking coming from my engine. The tech checked the oil level and there was almost no oil in my engine. There was no leak... The techs think it was leaking internally. My pistons are gone yet again. I still owe $12,000 on a car that I can’t drive and Kia will not do anything about this. When I read these forums and other social outlets there are literally hundreds of complaints about these cars for mostly the same reason. I will be taking this higher and to the media if needed. Kia needs to take responsibility for building bad engines and robbing people of their money. This is unacceptable.

I bought a new 2012 Kia Sorento V6 a few months ago. The next morning at start up, the engine was very noisy. I found that when it sat for about an hour, the timing chain raps for about 5-10 seconds, very loud. I brought it back. They said they cant do anything, its normal. Well, thats just not true. No engine raps are normal. I contacted Kia company, went back and forth. Finally, I got a letter from them and they told me, too bad, feel free to sue us; we will not fix the engine.

OK, so I bought a used 2006 Sorento in 2008 with 30,000 miles. It seemed nice, but I did not have it for a week. Then, the headlight and taillight were out. The dealer fixed it and said it was under warranty, to go to Kia. I went to a Kia dealer, they told me it had a recall and needed new wiring harness for both front and back. They ordered them. When I went back for the scheduled appointment, they had not ordered it and the next time I went back, the dealer had closed! I went to a nearby town. Kia ordered the front and corrected the headlight. But the rear, they claimed they knew nothing about. I had to return because the headlight again burned out and they told me to use Kia bulbs, so I did at $53.00 per replacement? Come on, now theres no way I am replacing them. I went back about the rear and had a small crack in the taillight. They told me that was the problem. However, the problem existed before the crack in the taillight. I was out on that as well and I have to wonder where that crack came from. I had the car serviced a few weeks ago and had 7 taillights replaced as all were out. I bet you, I have put in $100 since I have had this car. The lighter in the car quit working, they replaced that. Of course, it lasted for two weeks. The phone charger does not work either, but did in the beginning. It no longer does. Now time for inspection and the service engine light came on. They said I need two oxygen sensors and a new converter. This car has 75,000 miles on it. What is it made of and do I have a reason to complain? If you buy a used Kia, you only get 65,000 miles on warranty, not the 100,000. I dont even dart on the door of their service department after a $53.00 light bulb that burnt out the same as the one from a local parts house. Very disappointed in this car and I wont go that route again unless something changes, until everything fell apart on it. I would have bought a new one this year.

Its ridiculous my complaint has been on hold!!! Who owns you??? I had car that almost killed my kids and I ruined my credit to give back because it was seizing up after 1 year lease and burning oil and after reading was obviously a common problem in engine and never forced to recall!!! This site isnt legit!!!

Purchased a Kia Rondo EXV6 in May 2008. Have had ongoing issues with the transmission which we started to notice around 71,000km. We brought the car in, they didnt find anything wrong. We followed our required maintenance plan and my husband is very particular about high maintenance for our vehicles. My husband purchased the extended warranty. At the time we purchased it he was told the extended warranty covered the car as though it were brand new! My husband specifically asked if the transmission drops out of this thing at 199,000kms, will it be covered? Answer was an emphatic “Yes, for sure! Guaranteed!”That was a lie. We repeatedly brought the car into two different dealerships with transmission complaints. And until last summer, the dealerships diagnostic tests deemed there was no problem found. Each time we had to pay over $100 for the diagnostic only to be told they didnt find a problem. Last summer, there was finally an acknowledgement that they found a problem with the transmission during their diagnostic. We thought “Wonderful, it will finally be fixed!” No such thing. We found out the dealership had to report to the Kia Protect extended warranty insurance company and received permission from them. They sent an adjuster out to test our car. Of course the adjuster said there was no issue and refused the repair. Approximately two weeks ago, the heater and the heater blower went on the car. We were in an extreme cold alert in our area during that time. I brought the car in for repair and once again reported the problem with the transmission. This time I pinpointed what gears were slipping when shifting and it was getting bad. We received a message from the dealership - they confirmed the transmission was not shifting properly. They indicated they would have to put the claim through the extended warranty company and then wait for approval. In the meantime, they temporarily fixed my heater so I could take my car. The next week the heat went again and at the same time the dealership asked me to bring the car in for inspection by an extended warranty company assessor. The assessor acknowledged the problem with the transmission and said it needed to be fixed. He commented to the dealerships service department that our car was in really great shape and it was worth doing the repairs because it was in such great shape. We were relieved and happy. We thought this meant the transmission would FINALLY be fixed. The next call we received was from the dealership - they asked us to bring in our proof of maintenance paperwork as the EWC (extended warranty company) was now saying they would reject the repair because we did not follow the recommended maintenance. We did the required maintenance as outlined in our Owners Manual and as advised by the dealership. We brought our paperwork in. The next call we received was from the EWC. First they tried to argue with my husband about the recommended maintenance. My husband argued that we performed our required maintenance and that not doing the recommended maintenance did not void our warranty as it wasnt a requirement. When the EWC saw this angle was not going to work, they told my husband that the car was only worth $2500 and the repairs would cost more than that so they would not approve it. My husband argued and we looked up the black book value of our car. We found a car with approximately the same kms was worth at least $4000 more than that. I took to social media to vent my frustrations and suddenly my husband receives a call from an ombudsman from Kia Canada. He spouted the same crap as the guy before. I again took to social media and then my husband received a call offering us a discounted rate of $900 to rebuild the transmission and this would include the repair of the heater and heater blower. We refused. We dont believe this company is being above board with us. They are not honouring what we were told when we purchased the warranty. This warranty is a scam. If they have no intention of repairing the vehicle then why cover it until 200,000km?!! This company should be reviewed by the government for the sales of these warranties.

The car has had a lot of issues. Ive had to replace a lot of parts on it. The car is cheap. The frame is cheap. The parts are cheap but I dont like a car that breaks all the time. I appreciate it more when my car is more convenient not a car from Korea where the parts have to be specially ordered and waited for. The Kia Spectra 2007 handles well though in spite of its flaws. It is small and practical. I like the 4 doors. I like the fact that the seats are cloth and not leather so I dont get burned every time I sit down after a long hot day of the car just sitting in the sun. But I wish I would have done more research before buying this car.

During a service oil change at 30,000 miles, I was presented with an affidavit from KIA stating that I must pay $275.95 every 15,000 miles in order to keep my KIA warranty in effect and this had to be signed. This charge is to check the valves for carbon build up. If I don’t do this the warranty will be nullified. This new requirement is 2 years after the purchase of my KIA Sorento. This is a new action after the fact and KIA is charging the customer to keep it in effect. This was not a condition of our original warranty. Since this was the first time it was implemented, my dealer, Martin Swanty in Kingman, AZ discounted this charge to $179.00 plus tax.

My car has been intermittently cutting off. The last incident was on Monday morning, it would not start - even though all the functions came on. Car had to be towed to the Dealer. Dealer confirmed that the car was NOT starting, and it was reverting to the default setting/test setting or something like that. They were looking into it. Well - they did not give me a loaner vehicle - even after repeated request, and the Customer Complaint service informed me that I need to secure transportation on my own and that he too has to do so for his own CHEVY.. talk about customer service that SUCKS!!Well, it is Day 3 - no calls from KIA to me, I am the one who has been checking on the status of my vehicle daily. The KIA rep supposedly came out yesterday but because they are not able to duplicate the error - they are unable to assist. So the bottom line, from the Complaints service Rep that I just spoke with is - Take the car, since it starts now... but we cannot guarantee it will not do the same thing. Also, Ive found online complaints where the KIA has just cut out while driving. This horrifies me, since I have young children and we have long commutes. I need some help, please.

My daughter bought a new Kia Sorento and has had transmission problems. Wont go when in drive about once or twice a month. Went through lemon law and called Kia. Wont return our call. Im tired of being on standby to pick her up and my grandchild when it has those spells. So much for warranty. They couldnt ever find problem so I guess its in our mind.

This car has been great, no engine problems or anything like that. My complaints are the cosmetic issues the car has. The car is Dark Cherry in color. At 21,000 miles and a year and a half later the clear coat is coming off the headlights, warranty will not cover it. Somehow a fly got into the tail light and is stuck on the inside of the part that wraps around the side of the car and can be seen very easily and I was told by the Kia Dealership that its a sealed unit and that should not happen but warranty will not cover it. Most of all the paint on my hood in the very center is starting to bubble up and the dealership does not seem to be very concerned about it. My experience with the car has been great, its fun to drive but the cosmetic issues are driving me crazy.

I took my car in 2 months ago. My speedometer had stopped working, was consistently reading 0. In addition my passenger side blinker wasnt working. Also my seat belt had frayed. They checked into it, sent it home with me that day, said the computer didnt see anything wrong with the speedometer so it must be the cluster. We will order one in with your seat belt. 1 week later I received a phone call. My seat belt was in. I didnt want to lose my car twice so I said I would bring it in when the cluster was in too and was told she would get back to me. One month later I take my car in and ask about the cluster. Ive been driving without a speedometer too long. Turns out they needed my car in the shop to ship current cluster away, would have been nice to know! So it took 2-3 days, the rental was great and they said come pick up your car. Its fixed. They changed 3 light bulbs apparently, only the one signal was out though. And it cut in and out so I didnt figure bulbs did that but whatever. And the cluster was changed. I love how no one tested it!!! I was doing 0 on the Hwy home and called them to say its still doing 0 and my blinkers not working. So I had to go back the next day. They said they would look into it and call me. I asked for by 3:30 cause I had to pick up my kids with it or a car. At 3:30 the masters of communication at performance Kia had not yet called so once again I had to call them. A poor lady answered said they need my car to figure it out and the guy had already put me down for a rental. Thanks for telling me. Also thanks for not verifying with enterprise that they had a car. Wound up going through national, once again their customer service was great! Loved the rental. And had it not been for the people at national leaving me a voicemail and text message, I would not have known my car was ready for pick up. And if I got there any later than 4 Id have to pay that day myself (this message was at 2). I realized later I had one single missed call from Kia at 1:02 and no message was left and I dont have my phone on me but was consistently checking my messages! I had to cancel my appointment that is necessary for me to attend every two weeks to have time to get there. I get there they tell my speedometer had stopped working because of my accident. This accident they keep telling me about is me banging up my bumper on a snow bank 1 month after I got the car 2.5 years ago. So tell me how my speedometer runs off my bumper! My ex is a mechanic there is no way that could happen. They are attempting to cover their butts for their faulty wiring after they went through various parts and clusters. Needless to say once more they have sent me home with an unsafe car that they told me was safe and driveable!!! Due to their inability to navigate their own electrical system I now have absolutely no lights on my front driver side (Fog blinker and headlight all out completely illegal!! And it was fine when I brought it there.) and my passenger front blinker is still out. The customer service manager was rude and its impossible to communicate with ** who make it seem like theres never a problem and if it is its your own fault. Currently awaiting Kia Canadas call back because they can have it towed in because Im not getting in an accident because they continuously test life and ability to not get ticketed through their inability to do their jobs and test stuff before they send it home. :( Im just sick of the same problem and cant get anywhere with this! Im at a standstill.

My 2.4 liter engine is part of a recall of over 1.5 Million cars. Well, my VIN number is not on this list!!! My engine blow for exactly what the recall is for... premature bearing wear causes the engine to throw a rod! Kia says its not covered because I am the second owner, the car has 89,000 miles on it and would have been covered if I was the original owner! THATS NOT THE POINT. This engine was recalled for this problem. End of story! But, NO mine is a Hybrid and they arent a MODEL that was under the recall! Its the same 2.4 liter engine! I have talked to customer service, they sent me to the ESCALATION department. They said its not on the recall list and isnt under warranty. So, now my car has been at Kemper Kia of Bridgewater New Jersey for 3 weeks. Have talked to a very reputable engine repair shop. They told me this is often how they let bad news out about recalls, a few models at a time. I cant wait for them to actually put my car on the list. This really sucks and so does KIA for not covering this AT ALL!!!!

KIA has stated that everything refers back to the Owners Manual for everything. However when you buy a vehicle brand new an individual is not given a copy of the owners manual to read prior to buying the vehicle. In trying to get my blown motor covered by the warranty, I have found out that if you do your own oil changes a person is supposed to keep all of their receipts and put them in the manual. Not all people are of the personality to keep all receipts so this is not an excuse for them to deny the coverage of the warranty. I took the vehicle into the dealership because it had a problem in Feb. and they said it was low on oil at that time and that was the problem. Only a vehicle with 28K miles should not be low on oil when the last oil change happened at 24,830. Now at 33K the engine is blown and KIA is refusing to honor the warranty because they are saying it was a lack of maintenance.

In October 2011, I purchased a new 2012 Kia Soul. Within the year, I began to hear a knocking sound in my engine. On each maintenance visit, Id bring up this issue and was told they were unable to confirm the knocking sound. Fast forward to 06/24/2017, I get this loud noise on a cold start from my vehicle. Again, I take it to a Kia dealership. After years of trying to get someone to acknowledge the knocking sound, the dealership acknowledges it and states the noise is coming from the valve train and that Ill need a new engine. Dealership contacts Kia but Kia denies my warranty claim because the knocking sound isnt loud enough. Im the original owner of the vehicle with 88,500 miles so I dont have much time left before Im no longer eligible for the warranty. The dealership tells me that Ill have to contact Kias 800 number if I want to dispute the findings and obtain approval to proceed with the warranty work for the engine. My husband makes an initial call to the 800 number and after 30 minutes of arguing is told nothing can be done and thats the end of it. No case was opened or referred for further review. I then place my call. I am calm and collective and explain the issue Im having and get referred to a case manager by the name of Hei. I, again, go through the pain of explaining my issue. Initially she states that Kia would not have denied the claim because its covered under warranty. With this knowledge, I inquire to find out how were able to forward the approval over to the dealership so that they can begin the repairs on my work and provide me with a rental. She then tells me that my car is not under any recalls. Now Im just dumbfounded because nowhere in our conversation did I ever state I was there for a recall. The case manager then proceeds to tell me that she has nothing on file regarding my issue and will need to contact the dealer and provides me with a 2-3 business day turnaround. I explain that this is an ongoing issue and I have a 10.5 hr trip coming up and I need this resolved sooner. She then tries to tell me that she has to contact the dealer because the dealer hasnt reached out to Kia. This is when my frustration begins to set in. Now Ive been going around in circles for about 30 minutes and she hasnt heard any of what my complaint is. I reiterate our conversation and then she becomes hostile. Im frustrated and ask for a manager. Im then told I cant speak to a manager! I said Look, Im not getting any form of resolution and this is what I was sent to you for. Id like to speak to a manager. She then tells me I dont know you! I need to talk to the dealer. I said Thats fine, what I dont understand is why they cant be contacted right now? After requesting to be conferenced in with the dealer, the case manager felt I was going around in circles and informs me shes going to disconnect me, and she did. My case manager hung up on me with no offer to resolve my issue or follow up. About 2 hours later, I contact the 800 number again. I explain my situation, again, and kindly request to speak to a manager at this point due to the conversations that took place earlier that morning. The rep tried to review my situation and then begins the same vicious cycle that took place earlier that morning. Theres an obvious miscommunication issue and a lack of acknowledgement on Kias side. All Im asking for is to speak to someone who can actually do something to get the authorization out to the dealership so they can begin the repairs. When we finally hit a stopping point, the rep finally gives in and provides me with the name and extension number for a manager who conveniently isnt available. I leave a message and request a call back because Ive already spent over an hour and a half combined on these calls with Kia. Its been about 4 hours and I have not received a call back. Kia is avoiding the issue. Its been confirmed I need an engine replacement. They want to wait until the engine basically explodes is what Im gathering. When it does, theres a very good chance Ill be out of warranty. They dont care if my engine dies on my venture or if my family will be put at risk because my vehicles been disabled and Im literally stuck in the middle of the road, exposed to other drivers who may not be aware and smack right into us. Then what? Its ridiculous that I have to resort to this. I will file a suit in court if needed to get this issue resolved.

Kia has very disappointing customer service. I bought my Kia back into 2012. It is a 2013 Kia Sorento Ex. I have approximately 89,000 miles on it. My oil check light started coming on and off (it would flicker). I brought it into Kia and they said that my oil pressure sending unit is failing and that is why the light was going on and off and it would need to be replaced. They quoted me it would cost between $800-900 to fix. However, when I bought my Kia I got an extended all power train warranty good up to 200,000 miles. They said that it wasnt covered under the warranty though. Even though the actual part cost is $25 (where its located in the engine is why the labor is so expensive), but if you read the reviews of Kias, this is a huge failing part of the car. Many people have issues with this and its very common in kias. So why wouldnt they recall the part? They recalled them back on the 2011 models, but not the 2013. They are still a big problem. If this part fails, my engine would be destroyed. So then does Kia cover the cost under my power train warranty? Its a joke. When I called Kia to complain of this issue, they couldnt give me an answer after I asked them this question. It failed on my car while it was parked in my garage. I woke up to find an extreme amount of oil on my garage floor under my car. Checked my oil and there was zero in it. I had to have a service come to my house since my car was unable to move without ruining the engine. After replacing the part and labor it costed me $502.00. I would never buy a Kia again.

I just want to start by saying that I am a very friendly person and I always have a smile on my face, but I am not happy with Kia right now. I own a 2012 Kia Sorento. It is my familys only vehicle. We are a family of four. On Friday, August 5th, my family was driving from our home in California to visit my mother in law for her bday at her home in Nevada. Two miles from the Nevada state line our Kia just stopped in the middle of the 15 Freeway and luckily my husband was able to swerve it on the shoulder of the freeway. We waited for nearly 2 hours for a tow to Henderson Kia (in Nevada). It was over 100 degrees that day. The tow was taking longer than expected so we were forced to leave the keys to the Kia on the floor mat and leave the vehicle for the tow company and find a way to get to my mother in laws home. Once the Kia finally arrived at Kia Henderson we were told that the service department could not even look at it until Monday morning, August 8th. I had requested a rental and was declined. This was a necessity as we had no transportation while in Nevada and no way to drive the 300+ miles back to CA so that we could work on Tuesday, Aug. 10th and get our daughters to their first day of school. We paid over $400 in car rental costs for 4 days use of a vehicle. Henderson Kia notified us on Monday, Aug, 9th that our engine needed to be replaced. We were shocked. 72,000 and a perfect maint. records. All of which we supplied to Henderson Kia. Due to this we were approved for a new engine. On Wednesday, Aug. 11th, I again requested Kia provide a rental vehicle. Henderson Kia told me to call Kia Consumer Affairs and Kia Consumer Affairs told me to take it up with Kia Henderson. Finally, a rental was approved and I triple verified that I would have the rental during the duration of the repairs and could use it to drive the 300+ miles back to Nevada when my vehicle was ready. Fast forward to today. My vehicle is ready and Henderson Kia is stating that my rental vehicle is only valid until today, September 1st. I am beyond livid. Especially since the contract between Henderson Kia and Enterprise Rental Cars states that my rental is valid until Septemeber 30th. Does Kia really think my family can just leave work and school and drive back to Nevada from California - on Labor Day weekend no less? I have already given Henderson Kia my arrival date in Nevada of Friday, September 9th. My engine is under warranty. This is a Kia flaw not any damage my family has inflicted on the engine. Henderson Kia is expecting me to return my rental vehicle to my local Enterprise today. If I do that, how will I get home? How will my children get home from school? How will I pick my husband up from work? and most importantly, how will we be able to drive back to Nevada to pick up our Sorento? It floors me all of this back and forth with Henderson Kia and Kia Consumer Affairs. I have saved all of my 20 plus emails with Henderson Kia. As of this moment, my family is still in limbo and Henderson Kia is saying that it is only Kia Consumer Affairs that can extend a rental car and Kia Consumer saying it is only the individual dealership. Please help. Thank you for listening.

The guy who came to open my car door was efficient and awesome as soon as he arrived! Saved my day with my daughter! It was a terrible situation that ended very much appreciated. Locking my key in my car was a new experience for my 2014 Kia Forte. I was nervous about how they would do it but my Kia Roadside assistance was amazing and fast. No damage and friendly. We were at a shopping outlet about an hour from home. No one could bring my backup key to us so we were literally stuck. I did some googling and found Kia Roadside Assistance. Amazing experience. :) My daughter and I enjoyed the rest of our Labor Day together with my car key in my purse lol. :)

I bought my Kia Carens from new 08 reg. I have had problems one after another with it. I have been complaining about the gear stick from almost the year I got the car. I got told it was the clutch that was the problem. I got a new clutch fitted but still got problems with changing the gears. I took it back and again got told it was my clutch. When I said it was a new clutch, I got told it must be fitted wrong, to take it back to the garage that fitted it. I did that and was told it was fitted okay. I took the car to another Kia dealer and they said it was the gear linkage and repaired it. A few days later, it started doing it again.I have told the Kia dealer that the gears are still not changing, that it jams. When trying to change gears, I have to turn off the engine and put it into gear before it will go. I still dont have that fixed. Then about two years ago, I got a noise coming from the engine. I took it back to the garage to get it fixed. It was the turbo that had blew. Three weeks later, I had the same trouble. I took it back again and got told the turbo had blown again, that it must have been a faulty turbo. Last Oct., I was at Aberdeen and the car stopped suddenly on the motorway. I had to get pushed into the side of the road by the police. I called the RAC out. The engine was flooded with oil. I was told that it was one of the fuel injectors that had gone. I had to hire a car to take me back home the next day and the RAC took my car back to Kia a few days later. I had to keep the hired car three weeks till I got mine back again. A new turbo was fitted. It turned out that it was the fuel injector leaking that was blowing the turbo. That was three turbos within a year that was fitted and every time my car is off the road, I have to hire a car as it is a disabled car and my husband was going through chemotherapy and I needed the car to take him to hospital.Now, I have a new problem with the electrics. I was out three weeks ago when my lights went out on the dashboard and the police were behind me and pulled me over. It turned out when the dashboard lights went out, so did my tail lights so I got a slip of paper from the police telling me I had been pulled over and I had 21 days to get the lights fixed. I phoned Kia and booked it in the next morning. I got told it would be Friday, 5 days after I was stopped. That was fine. I took the car in to get it fixed. It was in all morning. I got a call saying it was ready for pick up. I picked it up and was told it wasnt fixed. I had to wait for parts.I got a call later that day telling me it was booked in for Thursday. Last week, I got a call on Wednesday telling me not to take it in; the parts were still not in. I would get a call on Fri. telling me when to take it back to get fixed. I did not get the call. The car still hasnt been fixed and the 21 days the police gave me is up tomorrow. I had to call the police and explain that I am waiting for parts to come for it, and the garage cant stamp the slip till it has been fixed. Now I have to get a letter from Kia telling them that Im waiting for parts coming in. Thats 3 weeks Ive been waiting. I cant go out at night because if I touch the switch to indicate the lights go out. Its fine through the day when the lights are off. I will never buy another Kia car. It has been trouble since day one. If anyone asked me how I would rate Kia, I would say keep clear of them.

I have put up with 5 years of extremely poor customer service and vehicle service with KIA, Northland, Calgary. I have completed numerous surveys outlining my negative experiences and have never heard back once from KIA Canada. This last issue started on May 22, 2014, when I brought my car in for regular maintenance and to get the the defrost fixed as no air was blowing through the defrost vents. When I left I was told they had to order a part. I brought my vehicle back on June 13th. It was in the shop all afternoon. When I picked my car up I was told it was all fixed and right on the invoice it states retested all good. When I got in my car it was exactly the same, it was not fixed at all. Shane, the manager, came out and had a look and witnessed that the defrost was not working at all, no air was coming from the defrost! He changed a very dirty filter in the glove compartment. Of course I was very angry that I was told it was fixed and it was not, as the previous year I had the exact same experience but that time I had to bring my car back 3 times before it was fixed. Twice I was told verbally and in writing on the invoice, the problem was fixed when it was not. That is another KIA experience for another time. At this time I was told they would order every part possible to ensure it get fixed as now they are not sure what the problem is. So Shane said they will call when the part the comes in which should be within the next couple of weeks. I did not hear back from KIA at all. Finally I called KIA on Tuesday, August 26th (almost two months later) and spoke to Shane. He stated he would find out what was happening and call me back later in the day or first thing the next day. No return call, I finally called on Friday August 29th at 5 PM. I had to leave a message as all agents were busy so I left a very pointed message that I expected a call back regarding my issue. Their message indicated they were open till 5:30 PM. I did not get a return call from Shane until Monday at which time I was told the part would be in Tuesday or Thursday for sure and he would call me on one of those days to set up a time to come in. NO RETURN CALL YET AGAIN. I called today Monday, Sept 8 at 4:30 PM and spoke to Shane. And yes I was beyond angry, it is now snowing and cold and I have no defrost in my vehicle. I Do not believe the part was on back order. I do believe they did not order the part. Even if it was on back order not once was I contacted over the summer nor were calls ever returned as promised. I have had to initiate every contact during this whole issue. This does not really surprise me as the last 5 years (for warranty) I have dealt with much of the same and worse. I will never buy another KIA based on the horrible customer service and the apparently incompetent mechanics they employ. After all this time I even question whether or not the maintenance they say they do is actually done.

A part was replaced by Kia when the car was under warranty and now, it is not working again. The car just ran out of warranty by 2,000 miles. Now, Kia states the warranty just ran out and they will not cover it. The district manager for Kia Motors is a J. **--not friendly or courteous. The Kia Motors customer service guy is uneducated and cannot read one note. He was confused and unresponsive. At first, they said they will cover a part of the repair, but now, they are saying that they will not and they never offered to even help. Dont buy a Kia.

I purchased my 2013 in February 2013. As of today, my car has died/stalled out on me when I am driving it!!! I am beyond frustrated. Ive taken it to the dealer 2 times now and all they can tell me is that they cant replicate the problem and there are no computer updates/recalls. This is a HUGE safety concern, especially when I am driving and have my children in the car. The car dies when I am going 10-15 miles an hour. I dont know what else I can do.

I bought a 2019 Kia Sorento with only 35,000 miles on it. The car broke down after less than 2 months of use. It has been towed to the dealer and been sitting in their lot for over two months now. The week my car died, I also lost a family member and was unable to get to the hospital before he passed. The mechanic said they dont know what the problem is with it and they wont approve a rental until he can find the exact problem and they also will not approve a reimbursement for the rental. I have called them several times about the fact that I am making a car payment for a new car and additional fees for rental with no end in sight. I bought a new car specifically so I would not have these types of problems. This situation is completely unacceptable and I will never ever buy another Kia as long as I live. I honestly dont think the company even cares which is all the more frustrating.

2012 Kia Sorento - My parents bought the Kia brand new. The drivers side seat adjustment contraption has broken twice now! They did replace it the first time for free, but Im not so sure about this time. There needs to be something other than a piece of plastic holding that contraption in place.

I bought a new 60,000 dollar vehicle Kia Sorrento, I have had to boost it first thing in morning, I have had to boost it when out shopping in parking lot. I went into Kia and they said they would charge me 140 if they could find nothing wrong. I should not be charged anything as there is definitely something wrong. Sorrento is loaded and they said if youre using a lot of things in car it takes 18 to 20 minutes to charge battery back up. I boosted it yesterday in parking lot of bed, bath and beyond drove around 20 min, came home parked it, just went out to start it dead again. I think either battery is not big enough to have enough reserve power or parasitic drain or it’s not fully charging (not my fault).Yesterday the light over the button for locking door went out. As I said vehicle is new under 12000 kilometres. I think it is terrible youre dead in the water after you buy a 60000 dollar vehicle. I regret buying a Kia, this was my first and never ever had this prob with another vehicle. People beware, I sure do not want to be left walking in 40 below weather.

I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty. I thought I would be covered for equipment-related vehicle breakdowns. Two days later, on August 18, 2012, which was a Saturday, the car would not start. It was in the afternoon outside a store in the rain. After calling the local Kia dealership, it was expeditiously towed to that dealership. I rented a car and went about my business, hoping that everything would be covered under the excellent warranty. It turned out to be the battery. It was replaced for this dealer, but as a maintenance issue, I had to pay for it. During this process, I was told that the Arizona heat is hard on batteries. This being the case, I believe that Kia policies be changed, and customer not be sent out with an unwarranted battery. To me, it reflects badly on Tempe Kia and Kia as a whole. Another issue is covered in another complaint.

I went to the Generation KIA 1788 Route 112, Medford NY 11763 On Sunday, February 12, 2012. When I first walked in on one acknowledges or offer help. After 10 minutes I finally walked up to the front desk to ask for help. Unfortunately they seem to be more interested in their lunch then in helping me. I felt like they could care less if they helped me or not. So after another 10 minutes I left and went to another dealership. Very unprofessional dealership.

I just purchased my new Kia Soul mid-2012. It was disappointing enough that the promised MPG was far off from what was advertised. I did purchase the vehicle because of the purposed fuel ratings that were high. Obviously that did not happen for me and thousands of other consumers! But on to my other problem. My vehicle smells like mold! I took my car in for the oil change and also let them know of the odor. The service rep said they would check it out. I waited for my vehicle and when I went to check out, the rep told me they sprayed the vehicle hose where the a/c unit was with some type of freshener. He showed me a can that blasts the product through the hose. They proceeded to let me know that other people had complained of the same issue. I asked what caused this, he said from the a/c unit, rain, and parking under trees! What?! Its a faulty design from the a/c drain line! He stated I needed to change the filter which is located behind the glove compartment about every year to prevent the smell from coming back at a rate of $150! Are you kidding? Why do I have to pay for a defect in the lines for the a/c unit? He said thats just the way it is. He did say that they take care of it the first time. If its an issue, then just take care of the problem, forever. Only a few weeks have passed and the smell is back. The crazy thing is I got bronchitis and cant seem to get over it! Ive never had an issue with this in the past. I wonder if my car is a factor?! We all know mold is hazardous to peoples health and it can cause all types of serious health issues. Im just saying?! Im not sure what to do at this point. I cant afford $150 every few months to have the filter changed. Its just crazy to me.

After owning 3 Hyundai Elantras, I decided to keep it in the family and purchase a Brand new 2015 Soul. I pat myself on the back every day because of that decision. For a comfortable amount of money I get - excellent gas mileage, roomy interior, sitting high lets me see everything very easily, plenty of “stuff inside” - nice size screen (which I never thought I needed, but use it every day), radio, CD player, excellent dash lighting, cruise control - and much more.It’s 2019 and just took “her” for a 125 mile trip to the beach. You would have thought “she” was brand new. At one point I looked at the dash and realized I was going 70 in a 55 (don’t tell anyone since I have never had a ticket). I was just amazed how smooth and quiet “she” was after four years. Gas consumption was amazing. For anyone looking for a smaller yet roomy car with a low price tag and plenty of options, besides being eye candy, the Soul cannot be beat. Check it out. See for yourself how big small can be.

Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT covering it (even with an extended warranty). They want to charge us between $7000 and $8000 to fix it! After doing lots of research we find out this is the exact same defect that exists in the 2014, 2013 and 2012 which were all recalled by the way! What will it take to recall this?

I bought 2005 Kia Sedona 3 years ago. My first year was just minor problems. Second year it got worst, driver window didnt work, 3 passengers doors knob broken, air conditioner didnt work and part by part keep breaking. By beginning of my 3rd year I have place almost every single part except the engine. Its the worst car I ever own. I have to spend money fixing this car every week. I have to spend 50 to 70 percent of my income to fix it for the past 6 months. Im broke because of the car. I tried to trade it in but dealer wont take it. They told me nobody want to buy Kia. And today as my mechanic working on replacing an alternator. Im sitting here expressing my frustration and it will be the last thing I will fix. I will tow it away if anything else break. I will never buy Kia again.

The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.

Purchased a car, went to pick it up and close the deal. Said the car was moved offsite, they could not find it. Then they found it but could not start it, it was the battery, no then it was the fuel pump. They bring up a higher priced model and said take it or leave it. I had to have a car, they knew it. Then hidden in the lease and never disclosed is a $400 termination fee. I argue, they say they never disclose this after all it is 3 years away. Arrogant and unprofessional, might as well have been on a used car lot with bare light bulbs shining. Three letters and many phone calls to the owners, not a return - nothing. How about I am sorry. Stay away from this dealer.

My Kia (2011 Sedona) less than 5 years old and less than 4000 kilometres over warranty. Rear oil seal leaking out of control. All my previous repair were done at a Kia dealership. Kia Canada and my Kia dealership more or less said I was screw and on my own. Will never buy another Kia again. My mission is to tell as many people as I can not to buy a Kia.

I bought my car, top of the line Sorento, brand new. I had problems since I drove off of the lot. The major problems are excessive vibration, pulling to the left and most recently corrosion on the inside edge of my hood. Kia does not want to take responsibility for any of these issues and after doing my research, others are complaining of the same problems. This will be the last Kia that I ever own.

The last time I checked, kids still watch TV. Your ad just looks like you are trying to be cool, however, it just makes the company look careless. No one needs to hear that, and parents dont need another thing to explain. Do the right thing, and be a better leader for everyone! Correct the ad, so we can see your company be what you want it to be. Give your best, and youll be a winner!

I have been getting my car repaired here for over a year and I never had a bad experience until today. I had a flat tire, called roadside assistance and when they attempted to take the tire off one of the lug nuts were put on crooked from when I got my tires changed months before. Once I got to the dealership Artie **., the service employee was extremely rude and dismissive. I told him that all I needed them to do was take the lug nut off and put it back on properly until I can get a new tire. He told me to write down my number and they would be in contact but it may be a few days. This was not fair to me because I just wanted them to fix what they did wrong and instead of being helpful, they were rude and inconsiderate.

Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.

Kia does not care about safety!!! Car disabled 3 times!!! Hybrid system to second owner is under warranty until 60k. My first issue was cared for at 45k. The second on the same malfunction happened at 75k and returned the car back to me. Now the third time 85k and they won’t fix the issue but it’s the same one that never got fixed? How is this good customer care? You never fixed the issue. It is part of the hybrid system!Additionally it takes 10 plus days to get ahold of anyone! The first time I was on the freeway the car disabled leaving me stranded. Second time it disabled causing a car accident. The third time a month after the accident leaving me stuck again and now reporting a lemon. They won’t accept that the car is unsafe. Causing me to have to get a lawyer? Why can’t Kia just settle and give me a safe car/fix this one! I love this car but hate that I feel unsafe and am so sad I can’t ever bring myself to buy a new one because Kia Motors does not take safety serious!!! The car disabled 3 times! Does it really take someone dying or being seriously injured to actually care for this company? Can’t believe national and the executive team doesn’t want to improve the image of safety.

On eight separate occasions, I was charged $139.49 for a total of $1,115.92 AFTER my loan for a KIA Soul had been completely paid off. I have never experienced overcharges to this degree — house, other cars, etc. I contacted KIA Finance on four occasions over three months to no avail. I was promised everything from the “check’s in the mail” to “no record that no check was ever issued” to “a refund in 30 days or sooner” to a “customer complaint has been opened.” Neither CSRs or supervisors were able to make anything positive happen. My bank said it couldn’t get involved so late after the fact. Disappointed and will probably never buy a KIA again.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

2011 Optima - We purchased this vehicle brand new 20 months ago at Big Red in Norman. No problems until approx. Jan/Feb, the engine started making bad noises. I took it to Big Red service dept. They treated us like we were idiots and they didnt hear anything. I took it back as it progressively got worse, only to be told they didnt know what the noise was but they could not fix it and sent us away. We traveled to Bob Howard Kia in Edmond, OK and wasted two weekends only to be sent away and told we never changed the oil! Its ridiculously disrespectful to us to assume we didnt take care of this brand new vehicle! We each have brand new cars and trucks in this family and each one of us care 100% for each vehicle. On time oil changes, all maintenance, etc! Finally, service manager, Todd **, said, Prove you did oil changes! Bring receipts! We spent a full week collecting as many receipts as humanly possibly! I drove back to Kia Edmond to show to service manager, Todd **, only to be told after another wasted day of waiting and given the runaround, at last he said, Oh but they didnt use Kia filters. Sorry, now I cannot help you! Nowhere does any document you sign buying a brand new car does it indicate you have to use a Kia filter only! This service manager was making things up as he went along to us! Very upset. Now, the car cannot even be driven! We need help ASAP or comments on what to do now? I contacted every single Oklahoma State Organization I could think of and Kia Edmond online several times and still not one phone call or email. Sad, sad, sad to drive a 10-year warranty vehicle along with extended warranty only to be turned down or totally ignored at every turn.

I brought my used 2007 Kia Optima in June 2011. A few months later, the red air bag light on the drivers side start coming on. It stayed on. In April 2012, I thought my problem was solved when I received a recall letter about the air bag. The dealer stated that he fixed the problem but the red light is still on. He stated that there was another problem with the passenger side air bags. I did notice that side too. I will not pass car inspection in June if the light is still on. To fix the problem, it would cost $1,000.00 to replace the seat because Kia hasn’t recalled this air bag.

Updated on 12/16/2019: Original Consumer Affairs complaint was filed 12/05/19. Their solution: They contacted the dealer that the body shop making the repairs is receiving the part from a wholesale part company. They yet again after 2 missed dates of which they claim the part would have arrived in which never happened. Now they claim they contacted the dealer with a new date of December 23rd 2019. Best part of it, They wont provide a rental (which most dealers have loaners) and also declined reimbursing the portion of the cost due to them not having the part available for my vehicle nor any other similar make/year. So because they cant provide it or dont have it customers like us need to wait and suffer. Why because as the customer escalations specialist described unfortunately they are coming from overseas, he did tell me that it has been put on an emergency status. We will not offer reimbursement or a rental at this time because you are outside of warranty and you are having the repairs done at a 3rd party. I do apologize. Not only have I not had the vehicle mind you (still financed) for 3 months now while paying for a rental right before Christmas but the only solution they could provide was calling the dealer for a proposed new date of arrival. But me as a customer need to jump threw hoops and submit claims both here and on social media and BBB just to get someone to pick up the phone.I have 4 children and with more than $900 worth of rental costs + deductible + an open ended date of when a part will come in with the only solution being a new date of arrival, and sorry that all we can offer is ridiculous. As the Regional manager said I am a regional manager, I would be the one you would pursue this. Unfortunately, we are not offering that. I will follow up with that dealer to make sure they get the part.Original Review: Be-careful buying a KIA. I thought I was being smart by buying a KIA which normally Id go for Dodge or Chevy! For 3 months my 2016 Kia Sedona has been in a shop waiting for KIA to actually provide or shall I say Manufacture a part in South Korea. Meanwhile I am paying for a rental. Corporate customer service couldnt help much. I was told the part needs to be ordered within the dealer, and the district manager needs to request it from Kia in South Korea to have it made. Its a damn wire harness. 3 Months with No ETA is unacceptable! I cant believe the manufacturer of the vehicle cant produce the part # 91112-A9370. I am willing to trade in the damn vehicle and NEVER BUY KIA AGAIN! I bought the car to last on the road for my family, not to last parked at the shop! Ridiculous.

I purchased a Kia 2004 Sorento from a local Kia dealer. About 2 years before the warranty was up (I bought it used from them and they only gave me the remaining 1st 5 year warranty), the car started making loud noises from the transmission/transfer case area. Then, while driving on the highway, the wheel basically locked up. I contacted the dealer, took it in, and they replaced a few parts but did not find out what was actually going on. After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it. I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs. So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred. Now that Ive had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

One of the best cars Ive ever bought. It drives so good and very comfortable seating. It has the best warranty on the market (10 years) and for half the price of other vehicles that are similar in style and performance I am very pleased with my Kia Sorrento. It is a great SUV for our family. Go test drive one and see why there are so many Kia Sorrentos on the road today. I paid $23,000 out the door for a brand new 2018 SUV. I did a lot of homework and bought at a good time saving over $10,000 on my vehicle. I would definitely recommend buying a Kia. Im happy with mine and will be buying another one soon in the future.

Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!

My 2002 Kia just wouldnt start. I had it towed. The mechanic said that the problem is the switch (a $20 spare part), but because it was behind the timing chain. They had to tear the whole front of the engine off to get to it. It cost me $1100. I will never buy another Kia, and I will be telling all my friends to avoid them like the plague. This is just one of several issues I had with the car.

For all you women haters of the Kia television commercials that think Kia is sexist, the Mr. Sandman commercial to be exact, unless you ever had a penis, you arent going to get it. Its a man thing. Go with the flow. You dont see us men whining and complaining about all of the feminine hygiene products that bombard us during our television time. Theyre just gross and disgusting. Yeah, you bleed, yeah, you stink. Deal with it. Men are breeders. We eat, sleep and think sex. I guarantee that if your physical looks were like the bikini clad models that auditioned and were paid to be in those commercials, you will be standing in line with the rest of them.

This is the first brand new car I ever bought. I bought it because I was sick of always having to fix my used car. I wrongly assumed I would not have this problem with a new car. I bought it in October. The acceleration sticks on gear change, but I didnt want to spend my life in the shop (again) so I deal with it. When summer hit, I found out the AC didnt work. I scheduled a service time. The guy on the phone was a bit rude but I chalked it up to him probably having a bad day.They dye the AC and tell me to come back in a week. Its still blowing cold, but I bring it back as requested. They cannot find the issue, so they send me on my way. Two weeks later, its blowing hot air again. I have to go back. This time they tell me the hose is broken and replace it. It took them 3 days to replace a single hose. While I am grateful I received a car to drive in the meantime, it was the most disgusting pile of garbage I had ever had the displeasure of driving. Whoever had previously owned this vehicle did not in any way take care of it. After day 3 of calling and waiting for the car to be fixed, I drove over to the dealership after work and vowed to wait until they took care of it, regardless how long it took. I walked in and they asked if I was there to pick up my car. They never bothered to call me.Today I had a flat tire. No spare in the trunk, which I had foolishly thought would be standard for every vehicle. I called the dealership and was told to call roadside assistance, which was free. Okay, fair enough, but if the tire cant be fixed, I cant afford to buy a new one right now, so I dont know if thats a good idea. I was blown off (same guy as earlier, still rude so obviously not just a bad day thing) and told to just call roadside assistance and go from there. I was also told that tires were not covered under the warranty, which was the only question he bothered to answer. Of course they arent.In all, because I did not have a spare tire, it took me 6 hours and a total loss of days wages to get a flat tire fixed, and surprise! Its covered under warranty. So not only was the guy rude, but he lied to me too. I have become more acquainted with the service staff at Kia in the last 9 months than I was with my mechanic in the last two years of my used car. I bought a new car to avoid that.I am very dissatisfied with Kia and their customer service. I requested a manager when I got there, to discuss the issue of the rude representative, and he never once showed his face in the time I was waiting for my car to be fixed. Because of that, I came here to post a public review instead of keeping the issue between me and the manager.

I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.

I noticed about a year ago that my backseats were wet. I thought my child spilled water. However, they were really wet again about three weeks ago. Within the next couple of days the floorboards were soaked. It has rained a lot lately. Someone rarely sits back there so no telling how long this has been going on. I called the dealer and made an appointment on Friday for Monday morning. I was told I would need to pay an evaluation fee of $125.00. I have read that this is a problem with this car and other Fortes. They said it was the seal in the tail lights. Of course not covered by the warranty. They have replaced my tail lights in the past. How do I know that they did not cause this when they changed them. My car is so wet it fogs up and ice is on the windows in the mornings. They replaced the seals and sent me on my way ($230.00). I got home and noticed that the tire well (with no spare tire) was full of water. I cannot get this water out of my car. Also realized that my back windows will not roll down. I have done regular maintenance on this car at the dealer since I purchased it. You would have thought they would have noticed this when they do their inspections or when they changed the bulbs. I think they knew this was a problem with these cars. They should have done a recall or at least tell you they need to be replaced after a couple of years. Now my car is ruined and I will never get this mold out of my car. I purchased this car in April of 2013 (almost six years ago). While I was waiting for my car to get finished they had a salesman trying to get me to buy another car. He was trying to say that the sun caused the seals to go bad. Dont know what makes them think I would buy another Kia ever after this. I took it back to the dealer that night asking for suggestion on how to get all this dripping water out of my car. The back seats of rust stains now from the water. The trunk is growing mold under the carpet and on the well hole. They are suppose to call me back today. I have not heard a thing from them. They should have paid for this to be fixed. Had I brought it in the first time it would have been still under the warranty. I have been a loyal customer. I have replaced my tires twice there (which the first set went bad right after the warranty was out on them too). I have the weather mats in the car and in the trunk. I am in the trunk a lot. The mat was never wet. I had no reason to pull it up and look in and see that everything under it was wet and moldy. I did notice a mildew smell a few times in the car. A coworker asked me about a month ago if I had had any real problems with my car. If I had known about this I would have told him to stay away from Kia. I paid cash for this car and cannot afford to make payment on another one but if and when I can, IT WILL NOT BE A KIA. Shame on you Kia!!! I have seen several post about this problem on different websites. You know this is a problem and have done nothing about it.

The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldnt matter where it is leaking. It is dangerous and should be fixed.

This is Dr Hamdel **. My complaint from El-sabaa auto service for KIA, I maintained my KIA Cerato on July 22nd, 2014 normal 70 km maintenance. They asked me to change an addition parts and they costed me about 3000LE however I did not hesitate to remove the damaged parts as they told me buy the new one. I returned to home and get back the next day because I had a higher AC voice than normal - after checking they told that this a normal for AC. After two day what I been in travel with my family at 2:00 AM on CAIRO-ALEX desert road the car stopped (this fun no?). The gear box does not work anymore and found an oil diffuse from the front. I have no choices instead of carrying the car and my kids on the truck...and I introduced a complaint today for the customer protection system in Egypt. Regarding the Car it is located now in the front of my home and I do not know what I have to do...This is MY cell phone for contacting **.

Kia has fluffed up their look but their quality is still crap. Ive had my car in for service 8 times in 16 months. I bought my Kia Niro brand new and started having problems within less than 5 months of ownership. Im suing Kia to buy it back as a lemon. They dont communicate at all. They are not helpful and try to draw out the process as long as possible. Ive lost countless hours... even months at a time bringing this car into being repaired. 5 of the issues are repeat of the same thing. There was another reoccurring defect that took a couple repair attempts to get corrected. Parts on back order take a month to get. Techs at the dealership have talked to Kia techs at corporate and no one knows how to fix the car. The 5 reoccurring repair issue is still an ongoing issue because Kia doesnt know whats wrong. My transmission has already started to fault. My car almost stalled once after 5 months of ownership and the most recent issue is that it wont accelerate or shift into the next gear. Huge safety issues! Ill probably get into an accident but Kia is in no hurry to address any of that.

KIA Picanto 2016 Dont trust KIA Motors! The first technical problem that occurred with the KIA was in August, the car was taken to the KIA service in order to fix the problem. I was told that the problem had been entirely fixed and would not happen again. However, after a month the exact same problem occurred. The car completely stopped in the middle of the road and the steering wheel locked making it impossible for me to move the car somewhere safe. I had two young children in the back and this situation could have easily caused an extremely serious accident with not just myself and my family but others on the road.The car was taken to the KIA service in order to fix the same problem once again. This exact same problem has now occurred three times and each time it has caused me an overwhelming deal of stress, money and time. I am extremely frustrated and angry with this entire situation, the problem had supposedly been dealt with, I am not comfortable driving this car anymore as it is clearly not up to road safety standards and would never want to risk putting the life of my children or others on the road in any kind of danger.

While driving to see family 260 miles from home in our 2012 Kia Sorento with our 3 children and dog in the car, the engine started making a knocking noise. No check engine light came on and we had no warning. Since it was -10 degrees outside and we have our 5 month old baby, we tried to make it to the exit. Unfortunately about 2 miles after the noise started, the car completely died! We pulled over and tried to restart it with no luck. This car has 62,000 miles. Thats it! Tow insurance ended at 60,000 miles (of course) and we had to sit with the state trooper because it was so cold outside. The dealership we had it towed to was very helpful (Prestige Kia Eau Claire, WI). However Kia headquarters was awful to us. No help with a rental or the tow. Turns out the engine is seized and needs to be replaced. Garbage! We will never buy another Kia. Now we have to drive all the way back to get our car. Very unhappy!

2012 Kia Forte - On 6/18/13, I was driving the car and white smoke started coming out of the tailpipe. There were no warning lights or anything. I took it to Kia of Bedford, Cleveland, Ohio and was asked to provide service records because there was sludge in engine and they will not honor warranty. They wanted me to pay $8,000 for a new engine which I will not do. I researched Kias record and found all over the country complaints of not honoring warranties - Kia of Bedford had 81. When I talked to Kias Customer Service Manager, Ms. **, she was nasty and unconcerned and offered as goodwill - yeah right - to pay half and I pay half. I will not. I am trading that car in and will not ever, ever purchase a car from Kia.

2014 KIA CADENZA. I have been a Kia owner for the past 10 yrs. I previously owned the AMANTI that I loved very very much, until the very end when I decided to trade in for a new Cadenza. But I seem to have a internal noise problem with the cadenza. I noticed the clicking noise about 200 mile. I took it to the dealer, however they said could not find a problem. I returned again after 300 miles, still with the problem. The sales manager advised me to wait until after 500 miles to open a case with Kia. I returned the auto after 900 miles, they looked into it. On Nov 13th 2014 they wrote the following on the work order PIT STOP P5282 SIDE CENTER OF SUNROOF, NOISE COMING FROM LOOSE SCREWS HOLDING SUNROOF CURTAIN IN PLACE: 85310R00 3.2 HEADLINER BAR, 81651 - 3R500... FAILED PART, RE-SECURED AND PREFORMED PIT STOP FOR RATTLE. Well after month later the problem return, I wrote an email complaining to dealer that noise appears to have return. On 01/06/15 I took the car back to the dealership for the same noise. The dealership found no problem and wrote the following: TEST DROVE CAR WITH TECHNICIAN FOR 7 MILES OVER VARIOUS ROAD SURFACES AND OVER BUMPS COULD NOT DUPLICATE PROBLEM, NO PROBLEM FOUND. Problem still exist. The dealership indicated that they drove the car for over 7 miles and found no problem, however I had noted the mileage on the car and found that the car had only been driven under a mile. I filed a complaint sales manager at the dealership, which the service manager admitted that they did not drive the car only around the block. I preceded to file a compliant with Kia customer service and meet with the District Manger. It took about 2 weeks to confirm the meeting at the dealership. I finally met with DM who drove with me and agree there was a problem. It took over 2 more weeks to schedule a repair date. On 3/25/15, Once again I returned the car to the dealership and they found a problem. Stating the following: C/S noise coming from roof of vehicle near the roof. Please check and advise. Effective part # 81630R500. Found edge of sunroof plate bolts were over torqued causing rail to sit improperly in track adjusted to Kia specs and road tested with technician and Kia DSPN, adjusted sunroof plates, no noise present at this time.Once again the noise has come back and even worst, metal bouncing inside of sunroof. I stop by the dealership on 4/14 and talked to the service manger, which rode with me and agreed there was a noise. He preceded to advise me that he would contact the DM of Kia and call me when arrangement made. On 4/16/15 the service manager called stating still waiting on DM call back. On April 22, he contacted me stating which day early next week was good. On April 24th contact SM and advised him that on April 28th at 10 am would be fine to meet with the SM and DM. To my surprise, the DM was not present. I advised the SM to contact me when the DM would show up so that I was involved in the loop. However, that did not occur. On 4/29 the service manger advised me by phone that no problem was found. I have requested once again to meet with the DM and take the service manager and District Kia manager on a ride, so they understand the noise factor. I have requested to meet the DM through the Kia customer service and Service manger at the dealer, once again review the problem and take test drive with me present. Still waiting for a response as of 5/1/15. I am extremely unhappy with the noise of this cadenza, most passenger hear the noise. Now the dealer is sending messages that I need to return the loaner car, because KIA is not going to pay for the use of the loaner. So now they are threatening me with billing my credit car for a dealer loaner. I have not heard from KIa regarding this matter as of yet. Frankly I am beginning to dislike the fact that I purchased this cadenza, though I was extremely happy with my KIA AMANTI. CASE # **. One of the solutions has been to have the sunroof completely changed according to other kia cadenza owners who have experienced the same situation.

I purchased a used 2008 Kia Rondo in Houston, Texas in May of 2009. It had around 38,000 miles on it but appeared to be in a very good shape. About a month ago, which was in October, 2011, the air conditioner started blowing only hot air. I brought in to West Side Kia in Katy, TX and was told that I needed a new air conditioning compressor and it would cost me $1,300 to fix it. My car is out of warranty because it has around 62,000 miles on it. The service advisor told me that I need to consider whether or not I want to put that kind of money into my Rondo or just trade it in for something new. My God, the car is only 3 years old! I was in shock.I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. Ive had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if Ive been ripped off and I cannot afford to buy another car right now.

I went to Kia in Chester, VA after receiving a letter in the mail stating there was a recall on my 2011 Kia Sedona airbags sensor. I was also referred from a mechanic shop who performed a yearly state inspections. I brought my vehicle to Kia maintenance for the recall and they ran a diagnostic on my Sedona. The maintenance person came to after running the diagnostic to explain that my vehicle was not having any issues from the recall and I was then charged $110 diagnostic fee. I really really believe that Kia is running a scam on this by bringing customers in with a recall warning and then charge the customer a diagnostic fee. Kia has lost my business and I will be telling everyone to stay from any Kia product.

7 year warranty means nothing to Kia! My wheels on my brand new car started to flake after 1 year and my warranty claim was rejected. Not long after that, my sunroof will not close and that is also not covered. What an absolute joke!! DO NOT BUY KIA!!!

I have never received such poor treatment from a company as I have from Kia Canada. I need warranty work done on my car and I live more than 1000km away from the nearest dealership. They will tow my car there (roadside assistance), but Im responsible to pay hundreds of dollars for a flight, cab for 40 mins from the airport to pick up my vehicle, pay for a hotel, then travel over 1000km where I not only pay for gas, but a ferry as well. I would never recommend Kia to anyone, they will not give authorization to any licensed mechanic to do any work. I will NEVER purchase another Kia.

I am disgusted with the Mr. Sandman Kia TV commercial. How dare you use women in such a sexist way? Which planet are you from? MaxoMax Galaxy Triple Y? Get a life! Get real! I will never buy a Kia. I will tell my friends and relatives not to get a Kia! Sexist people!

Everyone I know that has a Kia seems to have a problem with the car cranking but not turning over. It is the CRANKSHAFT SENSOR. I hope this helps. Its about $60 at Autozone - on my 2005 is located under the belts on the passenger side.

My 2016 Kia Sorento seized on 8/16/19... stopped in the middle of the highway. No lights, no sounds, nothing. Did some investigating and it was out of oil. Just had it changed on 6/7/19. Dealership is refusing to honor the lifetime warranty. Again, no lights, no warning, no nothing. 5.5 quarts of oil went somewhere in two months. Or at least thats what was SUPPOSED to be in there. There are several class action lawsuits pending as well regarding this issue & similar things. Dont be fooled.

Musty smell started coming through vents. Saw a video to change cabin filter which I did. No better. Took it to Kia of Greer for a check and MOLD was growing in the A/C lines. Was told I need to let more fresh air in and not use the air circulating button so much. I got online and consumers from 2010 are complaining about the same problem. So we are breathing MOLD? Kia needs to be held responsible for the design of the A/C unit and where water is standing. This is a health hazard! PLEASE fix KIA!!!!

I bought my car brand new in March of 2011 from Phil Smith Kia in Lighthouse Point Florida. It was one of the newer models of the Kia Soul, shadow black. A couple months after buying the car I noticed that the tire pressure light was constantly on. I ask on my next oil change and of course they said it just needed air, but boy were they wrong. I wish I knew right then to declare my car a lemon under Florida State Law. Months went by and the issue still persisted. I was still told to ignore it, that when I came there they would just reset it and it would stop. Two years later in 2013 while driving in the middle of the night, all the indicator lights starting going off in my car simultaneously and the car shut down. It would not restart! 2 years old less than 20,000 miles! I had it towed backed to Phil Smith Kia. They said a module had to be ordered for my car. They ordered it, the manager Mihai left and all of a sudden it was never ordered and of course they didnt see what the problem was. Nothing was showing up when they run test. At this point Sheldon is taking care of my car. A year passed, tire pressure light still on, when all of a sudden all of the lights simultaneously again. Imagine my fear of my car shutting off again. And when I say all the lights I mean, tire pressure light, air bag light, engine light, brake light, abs light. The electric odometer wasnt working. The rpm was going up and down. It was as if my car was possessed! I immediately took it to the dealership to find out what was wrong. They say, Oh we dont show that these lights are coming on. We need proof! Hello look at your record. Ive been here a million times. They say the only light we see is your air bag, your passenger airbag needs to be replaced, come back we have to order the part. I come back (Its 2014 now). They replaced the airbag. The airbag light is still on. My car is still acting possessed. Took it back. They still claimed they couldnt find anything. Took it back again. Oh they finally find something. We have to replace your air bag module. I come back. They order the airbag module. The lights are still going off. I come back again. They told me they ordered the wrong one. Well call you when we get the right one. They get the right one and replace it. It is 2015 now. The lights are still going off. Apparently when they replaced it they didnt finish resetting everything. So now they reset everything and tell me to come back and get it. I come back to get it and they drove all of the gas out of my car. It was on E! and on top of that the lights were still going off. I was so fed up I left in anger, not knowing what to do. Two weeks later I call again - make an appointment. I find out that Sheldon is no longer with Phil Smith Kia and now Charlie the service manager will be taking care of my car and it will absolutely be fixed this time. I drop the car off on Saturday 8/1. Was told I couldnt get a shuttle home while they worked on my car, When they told me it would take all morning, (Ive gotten a shuttle home every Saturday I was there before) I had to call for a ride and received not one phone call back when I called multiple times all day! After the 5th call, Oh sorry we didnt call you. Lets just give you a rental car and you can keep your car here. Days go by no phone calls. I have to call. Once I call, Kia corporate is involved at this point. I get several apologetic phone calls saying that they will make sure everything is ok, that my car is finally fixed and they will test drive it with me. Wednesday 8/5 I leave work early to pick up my car - call the dealership to let them know Im on my way. I got to the service center at 5:40 pm due to traffic. The service center closes at 6pm. No one was there! I walk into the dealership to speak with the receptionist. She informs me that Charlie left for the day because it was SLOW!!! WTF. I left work early to come here, have been late to work have taken days of time off to come to this dealership and no one is here! I am floored. Cassandra the receptionist informs me that she has no authority to release my car. I leave, because Im obviously upset, in tears at this point. I call Kia corporate. They say that there is nothing they can do for me but report this incident and that I need to talk to a general manager. I called for the general manager and was informed that he wasnt there and that I would have to call back in the morning. Then I tried to see if anyone could release the keys to my car. No one has the authority to do this. OK THOUGH IM PISSED I WILL WAIT to get my car that will not be given to me. MY CAR! I call in the morning and speak to West ** and explain to him my entire situation over the years. All he says is that he will check on it and call me back within the hour. Surprise! No phone call. I call again and was told he wasnt even in the building anymore. I called again to speak to Charlie with no avail. At this point Im being ignored and disrespected. I finally get a call back hours later with a sorry apology from the service manager and have still not heard from West **, the general manager who said he would call me back. I had to come up with the solution. I had to beg them to drive the car to me so that I could return my rental car and not be stuck. My car has all new tires, new brakes, a new battery, a new airbag - all done recently. Long story short. I will never buy another Kia in my life and I would advise no one else to either. The way that Ive been treating is appalling. I would like to give a round of applause to Phil Smith Kia for their crappy service. Good luck to the person that buys this car because Im getting rid of it. Thank you for reading. And thank you Kia for doing absolutely nothing but giving me headaches, excuses and more gray hairs!

2015 Soul a big loser. Under powered especially with air turned on. So-so gas mileage. I live in FL, the air conditioner has a hard time keeping car cool once it hits 90 degrees. Have to keep on recycle a lot. Stupid stuff Kia did: Cant install a cargo cover in base model, I guess they dont want to sell them; Cant purchase body side moldings, I guess they want you to bring the car into their shops to fix all the dings. The only thing that saves this car is the warranty.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

Kia reported me late to the credit bureaus five months in a row. I didnt know this until we applied for a home loan. When I found out, I spent the next week on the phone every day. Spoke to many reps and supervisors. I was told that I needed to learn to make my payments and one even threatened to repo my car. I got a copy of my archived bank statements to Prove I made my payments. Two of the months they reported was due to an extension I applied for and they processed the paperwork late. The other months were because they simply lost my payments. Good thing Im a bit internet savvy because I finally located the number to corporate and the name of the CEO. Once I called there, all the sudden the payments were found and my credit cleared within five days. I then requested copies of my payment history to verify that my payments were applied appropriately and they accused me of having litigation going on and got very rude and hung up on me. Corporate is now refusing to let me speak with anyone. I contacted Better Business Bureau and Kia Financial responded to them denying even having an account with me. Now I have to send in a monthly statement to even prove that I have a business relationship with them... If anyone could like the number to corporate, I would be happy to provide. Its time we as consumers make them change how they operate...

Great car which is very innovative and has great gas mileage. It is very technologically advanced. It is very easy to maintain too. It has a lot of amenities which are standard. I like the GPS, the voice activation, heated seats and steering wheel. It has Sirius XM and also has room for 7 passengers. The Kia Sorento stands out from other SUVs in its class.

I bought a new KIA Rondo in Aug 09. It had powered mirrors on the sun visor. It was hardly used on the first year. Later, when my wife started using them on the co-drivers side, they got hard and started cracking. Within six months, it cracked and become inoperable. Later, when I tried my side, first thing I observed was that they were already repaired with glue and when I started operating them more often, that one also broke like a crispy wafer. When I complained about this to Southtown Kia in Edmonton South, they refused to replace it. They said its not covered by warranty and asked me to call customer experience department at 1-877 542 2886, who said that they cannot do anything and talk to service again. Now they are passing the ball to each other and nothing is done.

The electroluminescent speedometer isnt readable during daylight operation. This causes a very real safety situation when the driver has to take his eyes off the road for 3 or 4 seconds to figure out how fast he is going. The display is entirely programmable by Kia. They have chosen to show the speed by a small dark red marker against a black background. During daylight driving, you have to hunt for the marker. Put on sun glasses and it can take 5 or 6 seconds to find the marker. All that time you are not looking at the road.Simple program changes and software updates could easily solve this problem. - Make the marker longer and/or bigger; make the marker lighter red; make the marker white, or show the speed numerically in the center of the speedometer. All these could be driver selectable from the existing settings menu.Kia has been made aware of this problem since at least June 10, 2013 (case # ** customer service representatives Quinton and Robin). They are liable for accidents caused by this faulty product. The local Kia service people recognize the problem but only corporate Kia can fix it. Other than this safety issue, my $39,050 2014 Sorento Limited is perfectly assembled and excellently designed.Update: The local service people were told by Kia that they are working on the problem. That means Kia is selling vehicles with known safety issues.

The 2002 kia spectra may run but asthetically is poor. both seat belt buckles have broken off. the arm rest has broken off. the seat has broken. the passenger door will not open from the inside because the handle is broken. the dash is buckling up around the defrost vents. the ac has stuck on heat before because of an easily tripped switch under the dash and now the ac is stuck on defrost and wont change back to the vents.

I had a horrible experience at the classic Kia in Ellicott City MD. I had complained about an issue with my car that arose a few months after purchasing my Sorrento and they kept insisting it was nothing for over a year and then kept my car for a month where it sat unworked on for two weeks to fix it. I was lied to several times and as compensation they offered me three oil changes. They went out of business before I even needed my first oil change and now Kia is saying they cant do anything about the promise made to me by a specific dealer. As someone who works in customer service I cant imagine treating clients this way and not stepping up to make sure they are happy with my services and product. I would not recommend Kia based on customer service.

The ECMs re-flash/recall, this ECM re-flash, consisted of updating the software originally supplied from the car maker, and changing the ECMs Air/Fuel Ratio Algorithms to suit the cars fuel air ratio. This new software seems to keep the turbos waste gate open too much during wide open throttle causing the turbo not to spool up all the way resulting in boost loss, and obviously power loss. My question is, why update the software, instead of replacing a potentially faulty part that part being the FCV or Fuel Control Valve? Oh yeah, its cheaper than re-engineering of the faulty FCV, and replacing it with one that does not have a design flaw, better and even more expensive is, why not replace it with a tried and true fuel pressure regulator? Oh yeah cost, so KIA decided to take the easy route it seems, and detune the car, so the car does not reach full boost saving the faulty FCV. It appears they want to remove the power because the turbo is located near the firewall and placed on the back side of the engine.If the pressurized part & the axial lode of the turbo fails, and is spinning at an average of 150,000, this can act like a grenade under the hood throwing shrapnel everywhere, possibly causing both driver and passenger injury or death, as the force of pieces of hot steel and aluminum from the axial load, plus the inertia of rotating blades at 150,000 rpm would penetrate through the firewall into the front seat. I am now afraid to drive this car, let alone trade it in knowing it could hurt someone.

My Kia Sedona has a lot of road noise. We have changed the tires and it hasn’t helped at all. I don’t know if it come from the doors and windows leaking or from the tires or maybe something else. The Kia service center is not open to helping with problems or getting things fixed.

We own a 06 Kia Sorento that we bought new from Jack Key in Las Cruces, NM. Once it hit 75K it started falling apart. Now the Kia master mechanic confirms it needs a complete Rear Differential repair, which is covered under the 100K power train warranty. We took the car in over a week & 1/2 and we were told the corporate office will not approve the work because Jack Key did not notify us that we needed to service the Rear Diff. (?). We bought the Car Care plan and utilized Jack Key for all oil changes and maintenance. We had the 30K mile service where they checked all levels and made sure the car was in compliance with scheduled maintenance. NOW the local regional manager is saying that they will not do anything until we prove that we had all the service done (which is IN THEIR SYSTEM). Im completely dismayed and angry at both Kia and the dealership. We invested in a KIA in good faith. In return they will not (in good faith) honor their own agreement! These people have no conscience or integrity. This is a deceptive practice and we may have to resort to a lawyer to resolve this issue if they dont step up to the plate and do the right thing.

My 2012 Sorento w/ keyless entry has intermittent starting issues. Sometimes it cranks over fast and starts immediately. Sometimes, intermittently, it will groan, have a voltage drop that resets the A & B trip odometers and struggles to turn over. On three occasions, weeks apart it has failed to start at all. It just grunts. Thinking the obvious, a weak battery, the voltage reading from the battery posts (not under load) is still good. 12.5 to 13.2.. With a meter connected during the first second of cranking the voltage drops down to 1.9 volts and the trip odometers are zeroed out. Could this be a defective relay failing to cut all accessory loads during cranking, or a bad starter motor pulling significantly more amps that it should or a bad battery. The volt meter when driving at 40 mph reads about 14.3v. Thanks for your opinion.

After purchasing a new Kia Sport and financing it through the Kia finance I have had one bad experience after another. I set the vehicle up on auto payment and that went fine for 1 month. After 1 month Feb 2016 I received a letter stating the payment was not made. I called and explain to the finance rep that it was set up on auto payment and that I even tried to go online and make the payment and I was not able. After some looking into the matter the rep informed me the car was totaled and they had some sort of insurance hold on it. I told them this was a mistake as the car was not totaled . After verifying insurance etc... they have not been able to successfully release the hold on this vehicle.It is now May 28th and I have called at least 10 times to resolve the issue with them with no success. Just a lot of promises to call me back, to get the issue resolved and still no success. They do not seem to have any clue how to resolve issue from department to department. Now after 3 months they are sending me collection notices and threatening letters. I have consistently attempted to rectify the problem and they are ineffective and lack any sort of resolution capacity. PLEASE KIA get it together. I refuse to pay another dime till I have something in writing stating this situation is your problem. I do not want my credit ruined because you put a hold on my vehicle by mistake. And furthermore what about the other party who totaled their vehicle. What misfortune has KIA perpetrated on them.

I was having my van serviced and fixed. I needed an oil change when my air bag light and check engine light came on. The dealership said that in order to check out the problems it would cost me $90.00 per problem. So I went to lock my doors, and the remote didnt work so I had them look at that. Now the other remote doesnt work either so they checked that out too. They said both remotes do not work . I find it a little weird that both dont work. The car is 4 years old and the one key and remote are in my safe, just in case I lock myself out and so I dont lose them. I would like to know if there is anything Kia can do for me and my family. Between me and my family, we own four Kia cars and we love them so I really hope you can help me.

Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.

I was taking my son to the hospital. The hospital we use is about an hour away from our residence. Three deer crossed the roadway. The last deer got confused, started to run back my way so I swerved to miss it. I hit loose gravel but did not know that when I did that it had ripped the oil pan off the motor. It stuck the throttle on and brakes useless. So I had no brakes and the throttle was stuck on. The van struck the embankment head on which was steep because at the top was a railroad track. The same track AMTRAC uses. Anyway after hitting the embank the van proceeded to hit a guide wire which pressed the hood into the motor and left scratches all over the van. It spun the van around, both sides of the van were hit against the pole, wire or embankment or ditch. The van proceed to climb the embankment, no brakes with the throttle stuck. I knew the other was going to be a roll because we were at an angle. Black smoke was pouring into the van. I am scared of black smoke (I was in a house fire 3 years ago. I was the last one out and suffered 2nd/3rd degree burns. I was life lined to Springfield). I couldnt see my son. I could hear him, he would answer me, but I could not see him. At the top of the tracks I heard him say we are going to roll. I said the airbags will deploy. How wrong was I. Just by chance that last tire was hanging onto the track. There was o2 tanks in the van (because of the fire 3 years ago, I burnt my lungs... I inhaled the flame). My seat belt did not lock. I hit the steering wheel, my breasts are bruised. I have a hernia and cant find an attorney that will go up against them. MY son had to have 12 stitches in his leg. I went to the hospital by ambulance because I couldnt breathe. NONE OF THE AIRBAGS DEPLOYED. So much for 5 stars. MY SEAT BELT DID NOT LOCK. I HATE KIA.

For two days my new vehicle with only 23000 miles was having trouble starting. The second day was a Saturday. Since this happened to me after 5pm on a Saturday there was no one at the service department. I spoke with an operator who had NO IDEA how to help me or who to direct me to. Frustrated, she directed me the 24 hour road side assistance. I called them and they too were unhelpful. They told me the only thing they could do was tow my vehicle. I said, My vehicle is running at the moment, so where would you tow it to? I asked if road side assistance could come check my battery and was told NO, the ONLY thing they can do is tow your vehicle. Since that would be of no help, I drove to an auto zone. Within 2 minutes a representative from their store was helping me and CHECKED THE BATTERY, which was DEAD. Having no choice but to replace the battery AND no assistance from ANYONE AT KIA, I had to purchase one from AUTO ZONE. Once home, I learned the battery is covered under warranty. Auto Zone would not take the battery back as it had already been put in. I was told that you might be willing to offer the customer service I did not receive in the beginning by refunding the money I spend on a battery. I called my customer service representative and he told me his hands were tied. What kind of service is this? Does KIA care more about $119 than customer service?!? I bought a KIA thinking that the customer service and vehicle would be better than those I have had in the past. So far, I am not thrilled with my purchase.

I had made mention to the sales manager, Nick **, after I had purchased my KIA Soul (2013) new(!) that I had this rough idling when I am at a stop light and/or a stop sign. I was told to make an appointment with their Service Dept. which I did on Jan. 10th. At first, I was told they couldnt find the issue (just idling, not in gear), but I explained to them they need to be in gear, drive it, and at a light - this would follow in just a minute. They did say that it did do this, and did a diagnosis to see if they could pinpoint the issue. But having to see what KIA would come back with, Bert who did this, the Dealership Crown KIA Service Dept told Matt who contacted me, that this was a normal operation for this type of engine? And now, nothing, it seems to be direct on how this was going to end or follow up for a fix and/or repair? Case # is ** and the contact person Ive been dealing with is Melinda. The dealership now tells me there is nothing to do or repair according to KIA manufacturer. Ive driven other Souls at other dealership, and they dont do this? Im just asking to have this fixed, as this is not the way the car should run.

Kias customer service department is the absolute WORST customer service department that I have ever dealt with in my 52 years of living. I paid my car off more than 6 months ago and I have called at least 12 times in the past 4 months seeking assistance but, I have been unable to obtain my title. Every time that you call them, there is a new excuse. First, it was lost in the mail. So, I asked them to provide a duplicate. The next 10 calls I was promised something by mail. Here I am 4+ months later and I have still not received anything from them. Im at my wits end. Do yourself a favor and NEVER deal with this lousy company. If they gave me my next car for free, I would actually tell them to keep it. Thats how angry I am. Im going to call a local TV station in NY and ask them to help me rectify the situation by getting them involved and embarrassing KIA in front of thousands of their viewers. Im not going to get mad, Im going to get even. MORAL OF THE STORY: DO NOT BUY A KIA.

Problems with engine noise from my Kia Sorento 2012. Call dealer 6 times, no response to my call... My car shutdown on Freeway or highway twice, serious not a risk to take when I have my children with me. Very sad because its a lease and will return and lose my downpayment!