I first contacted NMAC on Feb 24th, 2014 about a deferral for my loan of my 2013 Nissan Sentra SR because I lost my job. My account # **. I was given a 2 month deferral on my loan that day. The original rep I spoke with said that I needed to sign a document and send it back for their records. I was asked to send the document back before March 4th or my account would be late and I would be assessed a late fee, which I had agreed to. I called back on the Feb 28th because I hadnt received the document yet and it was getting close to the deadline of the account being late and I didnt want to get a late fee. The rep I spoke to on the 28th said the document was sent on the 26th and I should receive it any day. I was also was told the whole process would take 2 days. The rep I spoke with said he was waiving the late fee because of this delay. I asked if the document could be faxed over to me to expedite the process. I was told an original signature was needed so I couldnt get it faxed. Finally on the 6th when I still hadnt received the paperwork, I asked again if the letter could be faxed. At that time I was given a fax number and was told a late fee would be assessed. When I told the rep on the 6th that my late fee was supposed to be waived, she told me the paperwork I was signing specifies I would be responsible for any late fees. I signed the paperwork and faxed it back and also mailed it on the 7th. Im writing this today because I just received the document on March 8th and the envelope was post marked March 3rd which means it wasnt sent out on the 26th like I was told and I was going to be late anyway because of the 2 days it was going to take to process and now there is a late of $22.00. I am requested the late fee be taken off the account effective immediately due to the lack of urgency on the part of NMAC. I am very disappointed with service I have received.

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

Murano - Well when I purchased car I was looking on the invoice. They had charged me with pin strips on car but it was no pin strips. Had to call them about that to tell them and have them put them on. Then I was paying my taxes on car found out they had it put in system a higher price model that is when I noticed that they forgot to put the letter on the car what it is, s, sl or whatever. I would appreciate if I could have that on my car sent. I pay for it would you please let me know about taking care of this. I called the Five star Nissan 8436658467 just got the runaround for one person to the other. How would you like transfer from this one to another. Thanks if you could take care of this matter.

Nissan Rogue CVT transmission was diagnosed but not covered under warranty. Nissan knows there is an issue but refuses to resolve issues. Dont buy Nissan.

We purchased our family dream car and recently noticed an issue. Online I read the likeliness of the CVT transmission being the issue that many customers are experiencing so we took it to our local dealer expecting the recall. The recall covers several years worth of Nissan car makes and models, but did not include ours. At 88,000 miles we were told the entire transmission needed to be replaced, with a cooler for the transmission too. The grand total quote of nearly $5500. We only owe $4000 on the car. A hard working family of 4 now has a family dream car that they cannot afford to fix. I read online calling consumer affairs would be a joke, it was. I called and waited the 24 hours for Nissan Consumer Affairs to tell me that there was nothing they could do.What this customer heard, my family hears, what everyone I know will hear is that Nissan does not stand by their cars. Nissan does not care about my family. Only 88,000 miles and we have a dead car, along with a sorry theres nothing we can do. Obviously there is a problem with the CVT transmission that needs to extend to the 2011 models too, Nissan. Very disappointed.

I was a loyal Nissan fan after switching from a Honda to Nissan in 2012. Recently the CVT transmission gave up on my 2014 Maxima and I contacted the dealer to then find out the warranty expired at 60,000 miles so I emailed a formal complaint with Nissan headquarters only to receive a templated reply within 12 hours stating their warranty bound goodwill assistance and reimbursement policy which basically came down to me having to cover the repairing costs of $3400 myself! Seeing the number of negative reviews with no intended solutions on Nissans behalf, Ive decided to Never ever purchase a vehicle from Nissan again or any of their affiliated brands! Nissan lost another one!

Its a great car. Its easy to drive, its a great color and it was in my price range. It has very nice comfortable seats that heat up and its super comfortable to drive and ride in it. Its smooth and I love it. However, sometimes the tires feel really odd and really off and it simply makes me a little nervous to drive it or really be in it in general. Nevertheless, I genuinely like Nissan and I enjoy the vehicle.

I have been a Nissan customer since 2004 and was happy with the brand until one of my Nissans started having issues. I purchased a Nissan extended warranty when the car was new and unfortunately it ended up being a waste of money. My car is a Roadster and it is making some loud noises during closing it and has excessive wind noise along with rattles. The dealer, St. Charles Nissan, said it is normal operation to avoid a repair under extended warranty. They even charge me a diagnostic fee for that. It is obviously not normal based on hundreds of top related online complaints so I contacted Nissan Consumer Affairs for their help. They basically said they can not force the dealer to do anything. Since they do not care about their customers, I will find another brand for our future car purchases.

Worse Purchase Ever!!!! I bought a brand new 2014 Altima as a graduation gift for myself in 2014. Within a year my transmission had to be completely replaced as well as my computer. Recently my air went out. The dealership informed me my Air compressor was bad and I was out of warranty. When I complained about the car I was told Sometimes they just have bad parts and there was nothing I could do but pay for the repair. I told them I felt they sold me a lemon and was told its the companys problem and not the dealership.

Let me start off by saying, I just came back from overseas, and I am now stationed in Fort Stewart, GA. I am looking into purchasing a brand new Nissan Altima. I searched online and made a few stops. I had stopped by your Hinesville store, and saw a car I wanted. I asked them to give me the write up, because I wanted to go through my own bank. A guy there, who said he was the manager, said he would get the pricing together, and give me a call back. I never got any calls, only one from someone named Julie, and she does not know what she is doing. She had no clue I was just waiting for the price. Then, the internet manager from there called me, and I told him that I just got a phone call from his co-worker, and I think no one really wants to sell me a car. On 10 November 11, someone ran my credit with out my permission. I told them up front if I were to purchase a car, I would not go through Nissan. I am not aware what the law is for that, but I am looking into that now. Next, your Savannah store call me (Steven **). He seemed up front, and seemed as if he wanted to really help me. I told him I live about an hour away, and I didnt want to go up there and go through what I did at Hinesville. So we stopped by, and I showed him the car I wanted, and told him all I need was the write up to send to my bank.He talked to his manager, and he came over to speak with me. I explained to him why I wanted to go through my own bank, and he was so rude and had such an attitude. I understand Nissan will make more money if we go through them, but what he wasnt trying to hear is that, I may not get approved through you guys. So Steven told me that his computer was not working, but he would email me the write up, so I can send it to my bank. I got an email Saturday saying, he can send it to me, but we would have to come back. I dont understand why the manager just couldnt give it to us right then and there. I dont live right up the corner, to drive over there, to pick it up. This service is so unprofessional and I dont understand why I have to be treated like this. Is it because I am a woman? Your Hinesville store made me sit there for over an hour, while I watched him help other men. In the mean time, I had 2 infants, and my sister-in-law waiting in the car, right in their face. I have been out of the states for a long time, but I know that this kind of service is not acceptable. Here I am, a woman fighting for someones freedom, who doesnt even have the respect to help me. I am serious about buying a car and they are not serious about selling.I did not allow anyone to run my credit. I told them more than once, I would not go through Nissan. I will be looking into consequences for something like this. I feel like I was discriminated for being a woman. I also feel like someone blew me off, because I didnt want to finance through Nissan.

I have been trying for six months to remove my ex-husbands name from the title of my car, on which I still owe a small sum of money. I have literally spoken to a dozen Nissan reps who have strung me along this entire time - with no solution in sight. They are clearly lying to me at every turn, and I get the strong impression that they are urged to lie when you call about this. I have heard everything from, Your paperwork fell through the cracks and well have this resolved within a week (that was in January), to You need to resubmit your notarized forms (that was in April) - never mind that I already sent it certified mail. I have even asked the motor vehicle commission in my state to call them. Even they cant get a straight answer. My lawyer warned me that they would give me the runaround, since they do not want to remove a second party from a title, in case I default on the loan.I have literally shed tears with some of these people - after trying for months to resolve this. I am battling Stage IV cancer and am begging them to remove his name from the title so that he doesnt end up with the car. Theyve promised to call me back immediately (hasnt happened), transfer me to a supervisor (hasnt happened), process my request immediately (hasnt happened). Im now entering my sixth month with no resolution. Ive told them repeatedly that I could be dead before they get their head out of their behinds and resolve this.While I love the two Nissans I own, I will never finance with them again, and I will let everyone know that they shouldnt either! Shame on NMAC!

I am the original owner of a 2006 Nissan Xterra. On Oct. 25, 2017 I took my Xterra in to be serviced as a preventative measure since I was recently informed of a radiator/transmission problem with the Xterra, Pathfinder and Frontier models 2005-2010. After speaking with my neighbor who also has a 2006 Xterra and replaced his radiator; I decided to have my radiator replaced as well (even though I experienced no problems with it) just so I could prevent any infusion of coolant into the transmission.Much to my surprise Nick called me with the bad news that damage was already done & would cost $6,800 to replace the radiator, transmission and fluids. This also included labor costs. Being fearful of a potential problem I did not want to wait 2 weeks for both the arrival of a new transmission & the mechanics return from vacation; I chose to take the vehicle to another shop. At shop #2 the mechanic informed me there was nothing wrong with the transmission and could not see what the mechanic at Nissan (Greg) claimed to have found; e.g. leakage of coolant and lots of rust in the transmission and on the fluid stick. He did however, find a petroleum based substance in the radiator and was his opinion that oil was placed in the coolant.Upon having the radiator flushed & bypassed from the coolant entering the transmission, replacing the thermostat & radiator cap (due to damage of the rubber seals from the oil) the cost was $677.84 with labor included; an expense I should never have had to endure. On Nov. 8, 2017 I spoke with Jack **, MGR and shared the findings of the 2nd mechanic. In a nutshell he basically told me he could not help me and stood by his mechanic’s findings. He went on to say “Sorry for your loss” and “If the vehicle was running good at this time he recommended that I sell it”. I have always trusted Nissan to provide excellent care and stand by their products. I have had my vehicle serviced only with Nissan for the past 11 yrs; with Montrose Nissan for the past 7 years. I am sorry to say “they have certainly dropped the ball this time” and me being the loyal compliant customer will not be returning from this point on.

Prior to receiving a Recall Notice from Nissan, my daughter was unable to move her foot from the accelerator to the brake to avoid a collision. The car was a total loss and my daughter suffered extreme neck pain. The recall notice states Your Model Year 2014 Nissan Versa Note is involved in a safety recall because delayed braking may occur if your foot contacts the center console trim panel when transitioning from the accelerator to the brake pedal. Nissan refuses to stand behind the product and their recall by saying it is the owners responsibility to make sure the car operates safely.

I purchased a 2009 Nissan Rogue, new. I have owned this car for 10 years, and have paid through the nose for control arms and wheel bearings. August 4th 2015 my transmission overheated on the 400, kicked into safe mode from Cruise control and almost got us run over by a transport. It was repaired with an accessory oil cooler by Nissan two weeks later. Same thing happened 2 days ago on a trip back from Lemington. I have under the 200,000 km, but am 1 month over my warranty. So, I have been in talks with Nissans customer care department. My warranty was up July 30th. The band aid fix for my transmission on August 5th 2016 has failed 1 month after the warranty was up...imagine that. It was a pretty car. Its pretty worthless now. Seriously think over your purchases....I now have no trade value.

My problem with NMAC began in December of 2011. I was behind two payments and I was making agreements with NMAC to satisfy those payments. In the past, I have tried to obtain a copy of my title so that I could register the vehicle where I am currently living. Mrs. ** of collections lied to me and told me that the document was requested and it is on its way but it never arrived. I have called NMAC several times to address this matter and they never assist me. They have threatened me about repossessing the vehicle although I have been making payments and keeping the agreements that I have with them. Currently, my vehicle has been sent out for repossession and an account representative by the name of Mrs. ** has been calling my job although she has been speaking with me daily regarding my car loan as the result of a complaint that I have filed against her. Today, she called and threatened the office manager at my job. She has asked personal information about the office manager and I. Mrs. ** has a personal vendetta against me and she is using her position at Nissan to harass me. My job does not want any more calls from NMAC because of this incident and has advised to me to seek legal action against NMAC and Mrs. ** personally. She has informed my employer that her calls are regarding an unpaid bill which is against the law. Mrs. ** is harassing me and I want it to stop immediately. I would like for my account to be assigned to a different department due to the fact that her and John ** and a few other individuals badger me on the phone and treat me as if I am not a person. I would like to file a complaint against Mrs. ** and her supervisors for allowing this to occur.

Most horrible experience I’ve ever had buying a car. The dealership wasn’t the best to deal with but the fact that Nissan itself is selling cars that it is knowingly putting out there that the transmissions aren’t going to work or last for even the life of a loan is absolutely pathetic as the transmission has now went out in my 2016 Nissan Sentra and I still owe over 15,000 on the car. I have no warranties to help me. It’s not part of the lemon law. Why? I don’t know. It’s built the same year those transmissions where nobody can explain to me why it’s not part of the lemon law and what makes it even worse Is one we were being sold the car. That’s all they sold was the transmission and how this new transmission was going to revolutionize the industry. I wouldn’t fill that shift, my fuel economy would go up etc. etc. and from day one it’s been nothing but a nightmare. The dealership nor Nissan has been willing to help me. I had previously owned Nissan’s and got 300,000 miles out of them that’s why I came back to you guys after this purchase. I will never even look at another Nissan again regardless of maker model.

We currently have a lease that we have been trying to buyout for a week. I originally got a payoff figure online which was good through 11/7/2011, had even called Nissan Finance and got the same figure with the same good through date. Unfortunately, you can not pay them off directly and they require you to go through the dealership. We have been trying to deal with Napoli Nissan of Milford. Originally, my husband called over a week ago asking for a payoff figure and they told him to come in, but dont come in on Saturday because its busy. Who says that. The Saturday they are referring to was last week 10/29. So, my husband calls in the beginning of the week, basically playing phone tag, leaving messages and not getting returned phone calls. I finally went there on Tuesday to try to get the information. So of course, they wanted to try to get me into a new lease and I told them I would entertain the idea but I need both figures. A final buyout figure and what the monthly payment would be for a new lease. By the time I left there, I left without either of the figures and got, I am going to have to deal with Nissan, its going to take me some time to get the numbers for you. Really, because Im sure if I said yes, they would have had the numbers right then and there. So when I left there, I thought about it and called literally within 5 minutes after leaving and asked for the payoff figure again. No return call. The next day, Wednesday, my husband called and we were given the run around, the woman that crunches the numbers is not here today. The next day, I email and call, get a return phone call with another run around, The manager is not in and needs to do the numbers. Well, if I wanted to buy a new car that day I guess I couldnt. Highly unlikely. Now, today, Friday I called again and got a return phone call. However, the new base payout figure is completely different than what I originally got from Nissan Finance. The reason being is the automated line that the dealership calls has already rolled over to a good through date of December 7. The payout figure I was supplied with was good through November 7. I told the salesperson this and they gave me the automated number to call and sure enough it rolled over to December. So, I called back, spoke with a representative and asked that they fax over to the dealership the payoff figure that is good through November 7. They indicated that they could do that but they needed my husband to call because he is on the account and I am not. Okay, so we do that and when my husband calls, they told him that they cant put it back to 11/7. Thats just odd to me, since that date hasnt even come and gone yet. Arent they a financial institution?

Came in to look at vehicles on 5/23/2015 to this dealership. Liked the 2015 Nissan Murano. Traded in our car and purchased the vehicle. Since the purchase (at the time of vehicle delivery) there was a defect with the center console. After 2 service visits and a vehicle in service for a whole day it is clear that Service Department does not know how to fix... No Parts available. Plus why would I buy a car that needs service from the delivery time? After complaints with ** (Dealership General Manager) I was given a $400 service department credit and a replacement Murano (unwind from one and into another.)The 2nd Murano did not have the console issue, but had a drivers door issue... The door would not properly close, would not align to other doors and seemed like the car has either been in a repair or an accident or simply was not assembled correctly. Same thing. Brought the vehicle in for service. 2 days in the body shop the vehicle is returned back with some door adjustments, broken door molding, need new parts, will need car into service again and a 2nd conversation with ** (general manager) is now on a different tone. Essentially he has said that we have helped you out... Cant help you again other than repair, repair and more repair... And thats why there is warranty.Not to mention that both times I have brought in the vehicle for service I did not receive any paperwork as to the vehicle taken to service or what was done to it, or who worked on it. As it stands now I am extremely disappointed with the purchase, with the vehicle, with the dealership and its management. However I do appreciate the sales person ** for his time and assistance with the process. And I doubt anyone should buy a Nissan from this or any other Mossy Nissan dealership so that you will need to take it to service for immediate warranty repairs... Buyers beware. Today is June 25th, 2015. Still waiting for door molding parts (Which are clearly not going to fix the problem anyways, but someone at Nissan or Mossy Nissan decided that the molding is an issue after door adjustment and they want to replace this first) 3 weeks and on just waiting on parts.Should have left the vehicle at the dealership, but they gave me a Nissan Versa with all stickers for sale as a loaner to drive. Contacted Nissan Consumer affairs... Pretty useless experience as well. They are telling me that they are in communication with the dealership and thats it. Still no paperwork provided for any service performed on the vehicle to date. DO NOT BUY VEHICLES FROM MOSSY... This can happen to you. A reputable dealership would not sell a 40k vehicle with defects and let customers repair vehicles. Imagine if you bought a Brand new vehicle and immediately had to take to service. For weeks. This is obviously last time I bought a Nissan and the last time I bought a vehicle from any Mossy Dealerships. This is how a company lost a customer. And none of my friends and family will even consider Nissan or Mossy Nissan.

I have bought a used, which had 84 months warranty battery and still 5 more years left. I took my car to Nissan service center, Studio City, CA. They told me without the receipt they cant take it under warranty. How horrible this is. This is ridiculous with Nissan and they charged me $160 but outside the battery is just $75. Go hell Nissan, Studio City.

Myself and a few family members of mine have driven nothing but Nissans for the past several years. My moms first Nissan was an 01 Altima. She drove it for 5 years and 230k miles with nary an issue. Her next vehicle was an 06 Sentra. Another five years, another 230k miles with no issues. Her current vehicle is a 2011 Sentra that has 215k miles. The only major repair has been the crank sensor. She had such good luck with Nissans I decided to purchase a used Versa Hatchback. It had 26k on it when the ex and I purchased it. I commuted with it for three years and traded it in at 140k miles (due to personal issues) with no issues.I drove a 13 Versa for a year until I was rear ended and it was totaled by a drunk driver. I accrued 52k miles on it with no troubles. After that I got a 14 Sentra 6 SPD. I drove it for a year and accrued 45k miles on it with no issues. I found myself needing a truck so I traded it in for a Frontier. Ive had it for two months and 8k miles and am extremely happy with it. I plan on keeping it for a long time. The point is you will occasionally get the troubled anomaly, but all in all Nissan makes a good product.

I purchased a 2018 Nissan Murano with 14k miles on it in Feb 2019 with full warranty. It was the first time I had bought a used/program car and it will be my last. In mid-July the sunroof started experiencing an issue when closing it. Id press the button to close the sunroof and it worked fine until it got to the front and instead of closing it would kick back open. I took it to the local dealer and they thought it would be a simple fix to change out the motor. Fast forward to now and 3 motors later and still NO RESOLUTION. Im now at DAY 50 of not having my vehicle back or fixed.The dealership tells me they are not getting support needed from Nissan Tech Engineers, have tried 3 different motors and nothing is working. Last Friday I reached out to Nissan Consumer Affairs because the dealership is getting nowhere and they inform me there will be ANOTHER 10-day wait until while they act as liaison between myself and dealership. The communication on both ends has been horrible and its completely unacceptable for them to have my car for almost 2 months with no resolution in sight. The service experience between the dealership and corporate has been a nightmare and I will never buy a Nissan again. The rep at Nissan Consumer Affairs sounds like shes reading off a script and also made it sound like it was my fault for not reaching out sooner. Up to this point Ive always trusted my local dealership and I believed they were working diligently on my issue. It appears Nissan just doesnt want to replace the entire track for the sunroof under warranty... Maybe they are fighting about who is going to pay for it. All I want them to do at this point is to buy this car back so I can move on. Im so done. It shouldnt take 2 months to fix a sunroof.

My transmission went out at 5 years old and 74000 miles on my Nissan Murano. There were absolutely no positive comments about Nissan the corporation. After receiving the horrible news. The reason my vehicle felt like it was in neutral all the time was because the transmission was out. Patterson quoted me $5200. I called a local transmission shop and they said they would do the job for $4300. I asked Patterson about it and they said they would match the other shops price... WOW. Then I said, Well I may have definitely not had $5200 but I still dont have $4300 so I decided to call Nissan the corporation. Still within the years warranty but not the mileage warranty. They did not have to do anything. I went through the process of the phone answering service. Talked to one person then to another. The lady said on a Wednesday that she had 3 days to get back to me with an answer. All this time the dealership had our vehicle and had not been authorized to do the work. I felt like if I made it look like I could afford it by authorizing the work to be done that it would be a no brainer and they would not feel the need to help me out. Soooo all in all my vehicle had been at the dealership for one week now... The corporate lady calls and tells me that Nissan would pay for half of the repairs. Well that was not the whole repair but I felt grateful that I didnt have to come up with 4k. And plus I had already negotiated their repair shop down $900. Every little bit helps. I could not find anyone else who had the same circumstances that I did. Well I thought I would write this review because of how Nissan took care of me and so maybe someone else would find some courage to call and see if they would help their case. Nissan transmissions have had a rough path here over the past 10 years although I did not know that when I bought one nor all the way up till I had problems with mine. Once I authorized the $2150 which was my part then it took them 3 days and I had my vehicle back. Also I had already made up my mind that no matter what decision they came up with I was going to be nice and say thank you. Even though it wasnt the full amount I said, Thank you maam I appreciate it so much. I think she was totally thrown back and said, You know what let me give you my direct numbers and you can call me any time with an issue on your nissan vehicle... well there you go its pretty much against my nature to be nice when Im upset but hey Gods in control anyway right??

Impossible to make a payment over phone without automated system asking you a Thousand questions. They call you 10 times a week to verify a payment coming. Nissan Corporation keeps you on hold for 10-20 minutes. Some get cocky when you are being polite and asking questions. They hang up on you or route you to the wrong people.

I purchased a 2016 Nissan Altima 2.5 on February 19th 2016. I’ve had the car only 8 months and already the CVT transmission needs to be replaced. This is very frustrating and not acceptable for the fact I financed a newer car so I wouldn’t have this issue. Nissan only gives a 60,000 mile warranty and because of the work I do = Uber the car now has 83,000 miles but it’s all highway miles. Also my regular warranty ended at 75,000 miles so now for a vehicle that I’m still financing I have to pay $2500 out of pocket plus my standard car note. I contacted Nissan and they was suppose to call me back. I’ve never received a call but they keep telling me they did to give me a decision and nothing yet.

Dear Nissan, for everyone that had a car before the policies changed for the 8 payment extensions to 6 payment extensions you should still honor them because we were told something that is no longer being honored. I understand that it is a courtesy, but that doesnt change the fact that you should honor your word to us because when you say something you should do it. Especially for some of us who have been loyal towards our payments and the Nissan Corporation. Also, we never get anything for being a customer. We hardly get discounts and the service team at almost every location is always trying to sell you another car for overpriced numbers. Unsatisfied.

I have purchased 3 new Nissans and financed exclusively through NMAC (Nissan Motor Acceptance Corporation). On one occasion, NMAC indicated that I was 30 days late on a payment. I had never been late on any of my other NMAC loans and explained that my check was mailed on-time like all the other payments. The credit department made it clear that there was no forgiveness for being late and never once gave me any benefit of the doubt. My opinion is it doesnt matter if you have never been late and its all about the money to them. If they give you bad marks on your credit (which last for 7 years), then the next time you finance via NMAC, they can charge you higher interest rates. Its a scam, so please be extra careful. Check and double-check any payment you make. Dont assume that NMAC is on your side. Hell, Nationwide is not even on your side, but Ill post that bad experience in another article. So it has been 6 years and 6 months, and the bad credit mark from NMAC should be dropped off at 7 years. I am in the market to buy a new car again, so I called their customer no-service department to see if they would give me a courtesy pass and remove the bad mark that they reported on my credit report. They created a case number, asked me to call back in 48 hours, and turned me down again. I will never buy another Nissan again. Note to the world, you can dispute an item on each of your credit reports (Equifax, Experian, and TransUnion); and if NMAC doesnt respond within 30 days, by law, the item must be removed. The only way to teach Nissan and NMAC a lesson is to buy with one of their competitors. Also, if you happen to know someone or have the ability to get a message to Nissan headquarters in Japan, tell them that NMAC doesnt represent the company well. Tell them NMAC doesnt take into consideration your payment history before hurting their loyal customer base. That loyal customer base is certainly thinning out.

I have a 2012 Versa with numerous paint chips all over the vehicle. Consumer Affairs told me to have the dealer document it, which I did. They then said it was environmental and unless the manufacturer deemed the paint is defective, they cannot help. I have never had a new car chip so easily and I am convinced its due to poor paint and/or clear coat.

I leased a Nissan Leaf. I am very happy with the car; but after several attempts to initiate auto debits, NMAC began withdrawing payments from my bank account. But they never let me know that they considered my payments late. They never wrote to me to explain the situation. I only found out when I tried to refinance my mortgage that I had three late payments on my credit report. They respond to my letters with form letters that have nothing to do with my situation.

I bought a 2005 Armada Nissan new. Among many other problems the latest was a crack in both exhaust manifolds that the dealership told me it would be about $3000 to fix. I got it done at my mechanic and saved. I got a hold of Nissan and told them that the manifolds were defective according to my mechanic and they knew it because the new ones were beefed up right where the old ones cracked. Nissan called me back and kept saying over and over again that my warranty ran out. I told them that wasnt issue, it was defective, they said they wouldnt do anything. This is the last one I buy.

I turned in a 3 year leased 2015 Nissan and purchased a 2017 Nissan Altima on November 30, 2017. I only had one car in my possession. My automatic payment from my bank did not get stopped in time for two payments which both went to the leased car, which I had turned in. When I found out what happened in January (when I would normally make my first car payment on a new car) I went straight to the dealership and we both called numerous times about the over-payment. On January 22, 2018 I decided to make a second payment to protect my good credit. All they had to do was to transfer my funds to the new car. They said they would but they did not. I had an executive lease on the car (I highly recommend this) so I did not owe anything for any damage to the lease. I received a letter from Nissan Motor Acceptance telling me not to make a payment in February (because they were holding $1047) so I did not make Februarys payment, In March I made my regular payment for the new 2017 Nissan and realized they never transferred the funds to the right car in February! So, on March 7th I made two more car payments, again to protect my good credit (did I mention I received a letter that threatened to take back the car during this fiasco?). So, I paid March on time and did not pay Februarys payment because they said they would transfer the funds, but they did not. Late in March I received a check for over all the money they owed me. That was three months of my wasted time and after all that, they still ruined my I credit saying I was 30 days late in February and 60 days late in March!! Worst of all I contacted the 3 credit bureaus with the letter from Nissan saying not to pay in February and the check for over $1047 with an apology letter in March, but Nissan is refusing to allow my credit to be restored!! Ive lost out on a 0 interest credit card and have been denied credit due to this and my credit score has dropped from 733 to 705. It is now ten months later and I am still working on repairing the damage they have done!!

Any Nissan dealership that has been in business since 2013 knowingly participated in consumer fraud with corporate guidance. They knowingly sold defective vehicles that put the consumers safety in jeopardy and our court system gave them a slap on the wrist. The class action lawsuit attorneys make bank and the consumers were stuck with the aftermath.At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The fix is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted. Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

I have done business with Nissan Motors for the past 6 years. I recently turned in my Lease for a 2010 Nissan Maxima. After near 45 days, I received a bill for $1600 for excessive wear and tear. I have never seen such a high bill and even when I turned my car to dealership, they mentioned this was one of the cleanest cars they ever got back. When I called Nissan Acceptance, they started saying you should review the contract and should have done a 3rd party inspection before giving the car back. They claim they sent me a letter too... but I never got anything. All I got was phone calls asking me to release another Nissan. I have leased vehicles before and this is the shadiest process. Good luck to Nissan as I will ensure none of my friends will get a Nissan anymore... Awesome customer service... Way to go Nissan...

I purchased a new van from Nissan. Immediately after it was purchased, the fan fell off and the car stalled. Unbelievable but very true. Now, Nissan will NOT answer my calls. I tried contacting the dealership in Colorado Springs, multiple times and to no avail, they did not return my calls. I am from Miami and cannot travel to Colorado just to get in touch with Nissan. I dont know what else to do. A representative was supposed to call me back and NEVER did. Its been over 2 weeks now. I expect a representative from Nissan to contact me immediately to resolve this matter. Otherwise, I will continue to leave reviews on every possible site until someone from corporate contacts me to resolve this. This is the MOST unprofessional experience from any company in the world. This is a BRAND NEW car and it stalled before we can get it to our house. Contact me at: **.

Nissan is one of the most crooked companies in the world. Many people do not know that they have been committing criminal business practices for ten years now by fooling consumers with their fancy CVT transmissions that have prematurely failed on tens of thousands of Versas, Sentras, Rogues and other models and it is a disgrace that they have been allowed to get away with this kind of egregious behavior for so long. A class action lawsuit was filed against Nissan, but many car owners never received the details of the lawsuit until it was almost in settlement which settled in March 2020. Sadly this court in Tennessee and all the crooked lawyers attached to this class action lawsuit really received all the benefits of the settlement but tens of thousands of Nissan owners were left out in the cold because they sneakingly increased the warranty to a random 84,000 miles when many many transmissions have failed after that mileage but still very prematurely. I am one of those victims and had I known about the crookedness of this disgusting company I would have never purchased my 2015 Sentra from Hertz. My transmission started showing failure issues at approximately 70,000 miles, but it finally totally failed at 99,000 miles. I only found out about the class action lawsuit because of the research I was doing online and taking the car to a repair service to find out it had failed. I petitioned the court and objected to the settlement, but because there were only a few of us who objected, the judge denied the objection. I am not done with this, but because of the pandemic, I am not able to reach the news media investigative teams to report this crookery. It is an unconscionable act that Nissan has duped 100s of thousands of customers the last ten years. I intend on writing to the newspapers to further expose these crooks. They do not deserve being in business, and if people knew how the company was run and their ex CEO is an international fugitive, people maybe would stop buying their cars. Adding insult to injury I just received a disgusting piece of mail that Nissan has been forced to send to Nissan owners extending this disgusting warranty only because they were mandated to do so. What about the other 100s of thousands of customers who already got screwed? And furthermore, they have made it so repair services cant rebuild them, they have to purchase an already rebuilt transmission probably from a company that is connected to them. The cost is prohibitive for most of us, a whopping $4,000. My poor car has been sitting outside unable to be driven for seven months now and furthermore these cars will have no resale value due to the criminal business practices of Nissan. Couldnt get any worse than this!

DONT BUY NISSAN SENTRA - I say sentra because thats what I own. Purchased a 2013 sentra and the car haven been back to the dealer more than I have been to the doctor during the same period. Too many problems. As of Aug 16th 2016 less than 34,000K miles: Oil leak steering rack, CVT slips and poor acceleration, Brake noise, Shock replaced below 20k miles, Air bag light - countless, Dead battery - replaced 3 times in 3 years - I tired of telling dealer its not the battery. Stupid! Smelly AC - Like dead animal, Rear bumper color changed... parked in garage all the time... sun isnt a factor. Work from home. DONT BUY.On the issue of dead battery... well I went to two funerals out of the country in July and Sept 2014. Gone for 3-4 days each time. Arrive well guess what? Car didnt start.. In October of the same year went on a cruise Friday got back Monday... wont start. August 12th 2016 went to get an oil change. Got out of the car at the dealer, give the key to the guy at the desk. Ten minutes later he walks inside... Sir do you have a set of keys on you? NO...I just give it to you I repiled. Rep. replied.. The car wont start.Okay... they jumped it... which it started. Did battery test etc... said all is good. Saturday morning it started... just wanted to check. Wife and I decided to go for dinner selected a place... one hour drive away from home. Not just for the food okay - for the drive and spend time together. Well after we got dressed around 6pm ready to go... car wont start. Ok I got a jump and off we go. After 11pm we decide to head home, got to the parking lot car wont start. Finally close to midnight someone give us a jump.. it started and we left for home. Got home without any issues.Next morning 9am sunday... well not even a jump could help it... it was DEAD but I must say it was trying to turn over but it couldnt get there. Lights started flashing, beeping etc... like Christmas. Finally after trying well there wasnt any juice left. I GIVE UP... THERE GOES MY SUNDAY. Called Nissan Monday morning. Customer service said they wont get it towed. I had to pay out of my pocket... that did it. I let loose on the rep. but after apologized to her not her fault... but I was pissed. I told her let a manger called me. They said 24hrs. So 2 days wait... now I used my AAA and towed the vehicle. Battery changed again. Car is running for now. Today I missed the mgr call. I returned the call and left a message....

I bought my 2012 Pathfinder with 2,500 miles about a month ago. It has been in the dealer seven times, twice for the car will jump into 4X4 automatically and check engine light comes on. Due to some bogus info from the tech at the dealer about too much trans fluid being put in, Nissan has voided my warranty for the trans. No one will call me back from Nissan executive levels or even try to help in any way. The car has 4,000 miles on it and I am over a barrel. If anyone has any contact number or Carlos **s phone number, let me know. Thanks.

Sucks and will never buy another Nissan for the rest of my living life. Bad experience from customer service to corporate office. This all started when I took my Nissan to my local Nissan dealer and nothing is ever cover under warranty meanwhile I have warranty for the next 10 years or 100 mile bumper to bumper that I bought through Nissan themselves. My car is 2 years old with 25,000 miles and my headlights are starting to peel which means The car is very hard to drive at night time. Sometimes I feel that I might get into a car accident and Nissan did nothing for me. They just say, “Sorry you’re screwed. If you want new headlights you have to pay out-of-pocket.” Always trying to make the customer pay. My question is what kind of products are theyre making that does not even last two years? That’s the problem. My case number is **. P.S. Denis Le Vot sir with all respect your company needs to make better products and treat better the customers because you just lost one of them. Maybe it’s not gonna hurt anything but is not going to hurt me anymore. Thanks.

Just because I didnt have Hackensack Nissan Dealer write down the deal they were offering when I went to the dealer, a debt collector is after me now. When I leased the Sentra back in March 2012 from Hackensack Nissan dealer in New Jersey, I had a lot of months left for the previous Altima. When I told a sales associate about it, two people at the dealer said, Okay. Well take care of it, and no other explanation. And of course, they didnt write it down and they let me switch to Sentra with some benefits. The benefits were a lower monthly payment and free maintenance for the life of the lease. The dealer said I was set. And this was the first day for the particular sales associate. A month later, he quit. So there was nobody other than me who knows what exactly happened. Also, this sales associate held on to my personal belongings from the old Altima. He quit without returning them to me.When I called Lou **, general sales manager, for the quitters contact info, he gave me a cell phone number that belonged to somebody else. So the employer didnt even have his employees contact information correct. A few weeks later, I started getting calls from the debt collector. I thought it was the early lease termination fee and I thought it should be taken care of by the Hackensack Nissan dealer. So I went to the dealer many times to see what was going on. There was absolutely no explanation of the situation by them. Instead, they told me to watch out for some mails which I need to bring to them. Of course, the alleged mail never arrived. This happened twice. And when I went to the dealer for the last time, Chris **, the general manager (he also quit a month later) and Freddie **, a sales associate, told me that they sent a partial payment for the Altima to Nissan but there was still a remaining balance.Both of them told me that the Altima was being auctioned now. So when they receive the money for Altima, they can pay everything off. And Freddie ** clearly told me that he didnt want to help me because I was rude. Also, he denied signing on the paper with the series of events I wrote down to record what happened at the dealer. When I called the dealer a month later to see if the payment was made, an accounting person, not the general manager or the sales associate, told me that the sales associate requested Nissan to waive the remaining amount and he was waiting for a reply from Nissan. After this, there is no correspondence with the Hackensack dealer. So they just left me with more than $3,000 debt to Nissan with no explanation by the dealer. In October, it was a rude woman from the Nissan Motor Acceptance Corporation that told me the collector was requesting the remaining balance of Altima, and not the early lease termination fee.And as long as I dont have a paper to prove that the dealer is responsible for the amount, I should be responsible. If the dealer had told me originally that I would still be responsible for the Altima, I wouldnt have changed the car in the first place. Why would I have to switch a 2011 brand new Altima to a Sentra? But the dealer didnt explain to me. They never even mentioned that I had to pay for the Altima. And there are only verbal correspondence between me and the dealer. Oh, and after talking to Mr. ** at the Department of loss and recovery, I found out the $3,000 is the early lease termination fee and not the remaining balance of the Altima. Honestly, I lost count of all the lies they made to me. In the past 8 months, I was ridiculed and lied to numerous times.Mr. ** at the Department of Loss and Recovery told me that I didnt understand whats going on because of the language barrier I have. Mr. ** also at the Department of Loss and Recovery clearly said it was my fault to trust Nissan. And he was chuckling on the phone. Its sad how I end up like this after being a loyal customer for over 18 years. But I guess Nissan doesnt care about the old customers. I cant wait to return the Sentra and leave this company for good. To all the people here, my thoughts are with you. We just crossed our paths with deceitful people and company. Dont be fooled or preyed on by them ever again in your life.

Our 2013 Nissan Altima (3 years old), only 89, 000 miles and we have owned for 2 years, the transmission went completely out. We have maintain, like clockwork, all maintenance on this car. If tire pressure light appeared we took it to the DEALER ONLY. This car has only been serviced by the Nissan/Infiniti dealer. We logged a complaint with Nissan consumer affairs and they declined repair and/or assistance with repairs for a major component of the car. Her response because we were 28,000 miles past the 60,000-mile warranty or 5 years, which we are under the 5-year mark, they could not do anything and we are responsible for the repairs. $4500 dollar repair and they refuse to even assist with the repair.We were told by a Nissan mechanic that Nissan is fully aware of the issues with the transmissions in the 2013-2015 Nissan Altima and yet they won’t do a recall or provide assistance to owners. This is heartless and senseless of such a major company. Lost and dont know what to do as this is major, while we are in the middle of planning our wedding, daughter car went out and its the holidays. Real nice Nissan.

I discovered a good-sized hole on the passengers front seat floorboard. I was told it was rotted out by rust. My car is 7 years old and only 66,000 miles. Nissan told me that they will not pay to have it fixed. From my mechanic and the website, there have been many complaints regarding this same matter.

Amazing when you trust in a brand new car and a reputable name. 3 months ago, we purchased a brand new Nissan Rogue loaded with all the goodies. Then what we thought was a minor Bluetooth/phone problem began. When the person on the other end of the phone talks to the driver (or synced passenger) a nice high pitched whine comes across the phone. This is not heard by the driver connected to the Rogue, this is heard by everyone talking to the driver. A very annoying problem that you would think the dealer and manufacturer would repair or replace. Not, not, not. The normal answers by the dealer - manufacturers problem so start a case. Started a case and Nissan denies the case.Everyone says this has happened before and the engineers are hard at work. WOW So my advice to consumers is to be careful with purchasing a NISSAN vehicle and if you do, check out the hands free phone from both ends. If you hear a high pitched whine - run away. Very sad that this company does not stand behind their products. +$30,000 NEW CAR WITH NO SUPPORT!!!

Never in my life will I return to this dealership (Power Nissan at South Bay) and I advise to be very careful when dealing with the people here. I came into the dealership requesting a Lease Buyout Packet which I was instructed to get from Nissan USA after calling over the phone. So I come in and I was told to wait for **. I waited over 1 hour to only be rushed out of his office, and after declining extended warranty, he literally threw me the purchase order. I couldnt believe the service this man was providing my father and I. I took the purchase order to my credit union to finalize the loan being that I didnt like the customer service given to me there at the dealership. The credit union mailed Power Nissan South Bay the check. I figured we were done and the loan was paid off. Well I was wrong. The same rude unprofessional man by the name of ** called my father and basically threatened him with returning the check back to the credit union if he didnt go in the dealership right there and then to sign the paper work for the extended warranty. My father told him “I don’t speak English.” He then told my father “You’re in America, not Mexico.” My dad couldnt believe his ears. He then called me to tell me what was going on. I then called Power Nissan and requested to speak to ** and then it all went down. This man began to yell and curse me out after I questioned him for harassing my father. He stated that we better go in there ASAP or else. I then asked to speak to his manager and he stated “I am the manager. I’m the senior manager and I don’t have time for you. Go somewhere else” and hung up on me. I called him back and told him Id be coming to pick up the check. He then said “Don’t bother its been destroyed.” So now my question is what’s going to happen to my loan. And where did all this come from. Never in my life have I seen or dealt with such an animal. Yes animal, he is not human. A human doesnt treat others this way. I am so disappointed and don’t even want my 2 Nissan vehicles anymore. I will never ever purchase or support a Nissan dealer after this horrific experience. I have reported this incident to Yelp, BBB, Nissan Corporate I want this to be known. You do not have the right to treat customers this way. I don’t know if this was an act of racism or if this man is just plain evil. Just because we are Mexican/Hispanic doesnt give you the right to treat us any less. The manager of Power South Bay is a total jerk - the rudest, meanest, ugliest person Ive ever met. Hope God forgives you.

Three months after we bought our Nissan Versa, we got a call from a very snotty representative informing us that they had given us the incorrect title for our car and wanting us to bring it back (an hour and a half drive one way) so they could straighten it out. The fuel mileage was grossly misrepresented on the vehicle. The sticker said it was supposed to get 38 mpg, and I only get 30 at most - all highway driving by the way.The warranty is worthless - a piece of trim flew off the car roughly 5 months after we bought the car, and shortly thereafter, the plastic fog lens replacement piece fell off. The local dealership gave the run-around, canceling two appointments because they didnt want to have to waste their time with us. Just recently (33,000 miles), we realized that the tires needed to be replaced. We called the dealership where we had originally bought the car and were told that unless we had detailed records showing we had done the rotations exactly per their schedule, we were out of luck. The warranty was supposed to be 3 years/36,000 miles bumper to bumper. What a crock!We were told at the Nationally Recognized Chain store we took it to, that Nissan purposely toes-in the tires on their small cars to make the car seem to handle better than it really does. They had badly over-toed the tires on this car, hence the exxagerrated baldness on the tires.

A nice bug, the Micra K12, 2006, 65ps Petrol 1.2 Engine. I have bought this car from Nissan in Germany, at 71.000km, and I drove it for 9.000km. 65ps, manual gearbox, 1,2L petrol engine. 2 doors, in bamboo green. Lovely little bug. I bought it as an emergency need for a cheap car, and I am quite happy with the purchase. So happy in fact, that I decided already to change it with the newer model, 2017, 1.2L 80ps. But back to the K12 bug. Drove it mostly in Berlin, Germany, and occasionally on the Highway, maximum 130km/h due to the noise and fuel consumption, but drove it briefly up to 160km/h... (slightly downhill probably:). Pretty loud on the highway, but perfect for the city traffic. Agile between the city streets and easy to park. A bit of a stiff ride at low speeds, but quite comfortable where the road permits speeds over 50-60Km/h. Feels stable and has some power reserves until 110-120Km/h, at high RPM regime, between 3500 – 5000rpm. It responds well to the throttle paddle. The engine pulls lovely between 3rd and 4th gear, 60 to 90Km/h, it feels quite sporty. The 1st and 2nd gear are a bit slow. Never had any beef with, but yet again, for just 9k it should not be the case anyway. The gear box felt sometimes a bit too long, but it did the job. I would have kept it, but I just wanted the newer model. Overall a good experience. Hope the new model will follow the trend.

I got my Versa on November 2014. I am having problems already. It sounds and has problems like a old car. The shocks/struts are not working at all, the engine leaking oil on and off, air conditioner making funny noises and taking engines power every time that comes on. The engine while idling makes a loud noise and keep doing a clicking sound and the brakes pedal had stuck/locked about couple times already.

2016 Rogue bad transmission at 66,000 miles! I am anxiously awaiting to find out if my lifetime warranty will cover my transmission on my 2016!!! By the looks of the reviews I am not feeling very good about the coverage. I bought this vehicle brand new from the Nissan Dealership in Grand Blanc, MI. I really believe a transmission should last more than 66,000 miles. I will leave another review after I get the results of the warranty company.

Route 23 AutoMall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car, everything was different. I purchased my lease at Route 23 AutoMall in NJ and then moved to Rhode Island. However, when my lease term was over, I returned my car back to Route 23 AutoMall where I originally purchased the car. Once a customer, always a customer, think again!Route 23 AutoMall lied about willingness of returning out-of-state license plates to the DMV and instead, salesperson ** kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated. I am seeking $148 from dealership to cover the timeframe (June-August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 AutoMall, I was given no consideration by the salesperson **, office manager **, office manager **, and instead treated like a bothersome customer.#Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers

I bought a new Nissan Pathfinder in 2001. I paid it off in May of 2006. Nissan is still holding a lien on my truck. I cannot get a clear title. Help.

After seeing my check engine light came on the following week and went to take my Vehicle to Nissan South @ Morrow, GA. The attendant was cool and help me out the best that he can. He even suggested to me the findings of my vehicle, (which was a transmission problem) and if I had an extended warranty that could of fix it. Sorry to say for myself I didnt, so I am left with an 80,000 mileage 2015 vehicle with a transmission problem involving a transmission switch that needs to be replace and they refuse to touch it because it seals with the transmission and suggested that I either pay for a new transmission (4000 dollars) or have one rebuild. I am not happy with the findings cause I look at my vehicle as being a very durable vehicle under 100000 mileage and a transmission problem should not be in the mix. I have own a 1995 Toyota Camry with its mileage over 145000 and never had a transmission problem (probably would of still had it if someone did not hit into me on the road). To hear that Nissan vehicle is that unreliable make me question why my family supports them in the business. My cousins (4 of them), brother, myself, and other military friends and teachers have these vehicle made from Nissan and need to know; when the chips are down Nissan is not there for you to assist you in any way. They toss you aside like you are just another number to them. Their manufacture quality seems to be low and they dwell on customers paying extra for an extended warranty in order to fix their poor mechanical car issues. If I ever choose to get a car from them again it would be a while cause I have to make sure I am able to pay for their extended warranty.

My brand new car (Nissan Sunny XL petrol), right after the second free service, the car started having problem like heating up of the engine and frequent shutdowns. When checked with the service center, it assured me nothing was wrong with the vehicle and in a perfect condition. I, with my little daughter, drove the car to our relatives next day. On the way, it broke down again while passing a dangerous valley. It stopped more than 20 times during the travel of 200km. When I contacted the service station in charge, he said that he cannot do anything. When asked what should be done next, his answer was, HE DOESNT KNOW ANYTHING.I then called Nissan Call Center. With much effort and persuasion, they connected me to the local technician who, after inspection, declared that the problem occurred because of the FAULTY FUEL PUMP and DUPLICATE COOLANT, which the service center used. More than 15 days has passed and in spite of sending a number of mails, no action has been taken until date.

I purchased a Nissan Rogue 2015 from Koeppel Nissan, Queens NY. It has been in their service department several times for different issues but the main Issue is a Broken Transmission within 6 months of having this car. I had a Nissan Versa 2012 and traded in for this Rogue 2015 and I really regret have done that. Nissan Koeppel has been really unprofessional with me. I found out that they were claiming repairs for my car when my car was not even near their service department. I think that because my car has been IN so many times, they thought that they could claim repairs any time they wanted even when my car was not around.I tried to get in touch with Nissan Consumer Affairs and asked them for support, but they have done anything for me. So I had to contact the BBB and open a complaint. My car still has issues that hasnt been repaired, make noises, the transmission still has issues, the engine is weak, the MPG is only 15 in the city when is supposed to be at least 28, I feel like Im driving a Non-fuel Economy car, Im having issues with my entry Key, the car wont turn on sometimes and the list goes on... And the fact that this dealer in Queens New York was faking some repairs which I confronted on Sep 18th, and because of that I was asked to leave and never come back because I found out that they were lying about my car repairs, at this point, I dont know if they actually fixed my car when my car was actually in their service department.I dont feel safe with this car, I dont believe that they have done anything to my car and Im really disappointed with the service of Koeppel Nissan and Nissan Consumer Affairs. I believe this Nissan Rogue 2015 is a faulty car!!! And I dont want anyone to go through what Im going through, especially as a single mother. I was able to get a meeting with Nissan North America and BBB this month and hopefully they can replace this car or give me back my Nissan Versa. I will keep you posted!

We purchased a new NV200 within took weeks to have the shelves installed. Then the wrong shelves were installed. There was no roof racks, no sticker. Had to go back to have sticker put on. When I purchased it had 5 miles, picked up it had 137. It has been back in the shop 2 times for multiple days, even weeks for a repair that we are told they have no idea how to fix. I have been trying to contact Nissan Consumer Affairs. Left over 7 messages, only one return call while I was at a DR. so could not answer. This has been a nightmare and would really just appreciate Nissan standing behind their product and helping us out. Check engine light is back on and does not always start but they tell us they cant fix it.

I have continued problems with my 2009 Altima which I have not exceed 110,000 miles. Speaking with your dealer service department they want to charge $120.00 to run a test and find out if the problem with the transmission is still under warranty. Which to me is confusing if your consumer affairs say the CVT is under warranty until 2019 or 120,000 miles I have not exceed either. Ive never had a car with this amount of issues even when I was buying used cars. I never owned a Nissan and with the experience Im having and the issue Ive had in the past I will never purchase or own one again. Several of my friends who drive or have driven Nissan products have had bad experiences as well.

I have been a heavily vested customer of the Nissan Product since 2005, being a Army veteran I have learned that many decisions are made quickly without complete information. My first Nissan that I purchased was a New NISSAN 2005 Pathfinder, my second new purchase was a New 2008 Nissan Xterra, my third New vehicle was a 2009 Nissan Sentra (this purchase was co signed with my mother Terry ** - I still drive this Nissan today with over 100K miles ) and my fourth New Vehicle is a 2014 Nissan Sentra. I provided this information so that you can confirm that I have been a committed customer of your product and the reason I have stood by the Nissan product is due to not only the reliability, dependability and low maintenance of the Vehicles but more importantly we are a family on a fixed budget like many families and having a low maintenance cost vehicle is that more important to us. We live in the great hot state of Florida the city of Orlando and having an AC unit that works properly in our vehicle is a crucial component. Our 2014 Nissan only has 34,216 miles on it - yes it is outside of the warranty for the years but the mileage average is less than 10K a year and no one would expect the AC compressor to go bad with such low mileage in a Nissan Product, my 2009 Sentra still blows cold air with over 100K mileage. Up until now I have had no issues with any of the Four Nissan Vehicle that we have purchased and its shocking to me to have a major component go bad with only 34,000 miles driven. Yesterday I paid $160.39 to have the vehicle diagnosed and confirmed to have a bad compressor by my local Nissan dealership. I believe Nissan should really stand by their product and Recommend Goodwill and replace the bad unit free of charge to me for such an unusual circumstance.

Customers should be provided a simple way to process payments timely. In my 32 years of paying bills, I have never had more problems than with this service. I do not understand why a customer should pay a fee to PayOnline. I would recommend other options.

I highly discourage anyone from purchasing the maintenance plan with Nissan. You are better off setting aside a few dollars in savings toward maintenance. I wanted peace of mind but have found it difficult to get anything covered. I have had two tire issues with a 1-year-old car. First time I had to jump through hoops to get a new tire. The second time I had a complete blowout that shredded my tire and damaged my wheel. I have never experienced this and they refused to cover it by saying I hit a curb when there was a large nail clearly embedded in the sidewall. I acknowledge I probably did hit the curb... after the fact. A complete blowout of a tire is very scary. Bottom line... not worth it!!!

I own a 2009 Nissan Rogue and my transmission just went out. I understand completely that a vehicle is a vehicle and all vehicles will have problems every now and then. What I dont understand is why the heck is Nissan still marketing their vehicles with the CVT transmissions? I know a lot of people who owned a Altima, Maxima, Murano and I asked the question of why did you guys get rid of your vehicles? Their responses were they started to hear grinding noises coming from the transmission and the transmission would idle past 2k rpms at a complete stop and once they take off the transmission would change gears so hard that it felt like they were being rear ended and so they didnt trust the CVT transmission and got rid of their vehicle before any major mechanical issues occurred. Three weeks ago I began experiencing the same problem and Sunday June 14th I went to turn into the grocery store parking lot and tried to give it a little more gas and all it did was idle and then immediately my service engine light kept flashing. I had the vehicle towed to a Nissan dealership and it was confirmed my transmission went out and to top it off they are non repairable. So not only do I not have a vehicle but I am also making a very decent payment on the vehicle and my warranty has expired. To everyone out there looking to purchase a Nissan. I highly recommend that you do not buy their products until they discontinue the CVT transmissions. If youre interested in how Nissan vehicles look rather than the quality of the vehicle then have at it. Trust me when I say you will be glad you didnt purchase any of their vehicles with the CVT transmission. I only wish I wouldve done my homework before purchasing my vehicle.

To say Im disgusted would be an understatement. On Saturday when I tried to leave my house my car was humming and driving slow so I assumed the oil was low. I went to have the oil changed and it drove fine for the rest of the day. Monday it started acting up again so I added transmission fluid and did some research online and noticed that Nissan was extending the warranty on the CVT transmission (obviously others were having issues). Im being told now by Nissan that my warranty is VOID since I added transmission fluid. Really?? First of all no one even contacted me. I had to find out when the car starting acting up by doing my own research. If you are shopping for a car DO NOT get a NISSAN. The way they treated me today was horrible. Nissan Consumer Fair showed the worst customer service today, but I guess they carry themselves the way Nissan does.

I was actually in a hurry to buy a car as mine got totaled in an accident. The price seemed to be a good value and dealership close to home helped. I like my car that is why I have not replaced it after thirteen years. I think Nissan is a very good brand or make of cars. I love how quiet it is. I get complimented on the color and looks of the car. Car rides smoothly and runs quiet. I like the material of the seats. The radio had a nice sound. I like the color, the size, the sunroof, and electric seats. However, I dislike the small cabinet. The covering has rippled and the gearshift fid too. Air vents for the air conditioner are placed wrong on the dash. During hot summers in Las Vegas seems like it never get cool enough.

I leased a Nissan Altima in 2006 and made all lease payments until the lease expired. The dealer that originally took the lease went out of business. I was told to continue payments and complied. In 2012 I was told that the payoff was $3,000. I continued to make the payments until that amount and more was reached. I have now been told that I still have to make the payments even though the total payoff has been made. All I want is my title so that the vehicle can be sold. Tonight I find myself online drafting a lawsuit against Nissan because they are still trying to charge me for the vehicle even though I have held up my end of the deal. Somehow they feel that because the dealer went out of business, I am obligated to pay indefinitely for this vehicle. Consumer Affairs at Nissan has been of no use. There is obviously no oversight at this company.

I purchased brand new Versa Note in August 2014, from the beginning the car was acting strangely - turning signal didnt work properly, the car was wavering on the road, made all weird cracking sounds and after every long ride, burning smell was coming out from left and rights tires. I brought it to Nissan services, but they couldnt determine the problem. I dont know anything about the cars, but can tell that eventually part of the axle was changed. Two weeks later I was driving back to Nissan with emergency lights on. Car was shaking so badly that I couldnt keep it in one lane. Once they took it on a test drive the wheel fell off!!! And they had to evacuate my car!! No one knows what was the problem, but they decided to replace the whole axle. Thanks God I didnt take a freeway that morning when I was bringing my car to a dealership! I am not satisfied!! I am pissed!! I am upset!! I purchased a new car, because I believed it would give me a sense of safety and security. But actually I got a lemon instead!! Mine and my kids life was put in danger! The car has a bit more than 5.000 miles on it, I am so caring with it, but it is bad. I am afraid to drive it now, even when it is being fixed, one week ago the wheel came off (which I doubt happens on a regular bases), how can I know that one week from now the roof will not be blown away or the car will not explode, or something else!!And another thing - when I cancelled some of my Christmas plans and was ready to go to pick up my car, Nissan representative called me and left a voice mail, saying: Oh, the car is not ready yet, I forgot to tell you that while we were fixing the axle we scratched the bumper... It sounded like they forgot to fill up the tank! I dont know if they are the one who responsible for the wheel falling off (because 2 weeks before it happened they were replacing the bolt) or Nissan just makes lemons, but I want this crap to be resolved! I have never heard or been in such a ridiculous and at the same time stupid and banal situation! I am going to talk to a lawyer. I want you to replace my car, return my money or other options. But I dont want to have any business with your company anymore. It is a big name, but a thin quality level.

After taking very good care of my 2008 Nissan Altima, I reached the end date of my lease and returned the car to the dealership from whom I took out the original lease agreement, Bridgewater Nissan in Bridgewater New Jersey. The dealer accepted my car and I moved on. Then, I received a letter from NMAC telling me that I owed Nissan $2,167.61! The letter stated that due to Excess Wear And Use, they were assessing me this fee. Now, so as to avoid the appearance of editorializing, heres a few facts on what really happened: 1) I was not present when the actual inspection was done; 2) I took great care of the car during the time I leased (e.g. always garaged) and I put 4 brand new tires on before I turned it in and 3) there is no way of knowing how NMAC arrived at the charges listed on the letter. The only conclusion one can draw is that (as others on this site have asserted), this is simply a way for Nissan to create new revenue streams during a time when American cars are in the ascendancy. So, lesson learned - from now on, I will only be buying/leasing vehicles from reputable sources such as Ford and GM and not from duplistic makers such as Nissan!

I bought a 2016 Versa Note in 2016 and while I love my car and have had no problems with the car itself at all - dealing with the finance department of Nissan Motor Acceptance Corp (NMAC) has been a nightmare. It was ok the first few months. They offer FREE one time payment through their website as well as recurring autopayments and then over the phone methods of paying which charge fees ranging from 7 to 12 bucks. They have taken duplicate payments in August and when I called about it they stated they were going to refund one of them - which they never sent the refund out to me yet on the account it showed a reversed payment so the system kept reporting that I had not paid. As they had never sent the refund and still had my duplicate payment for that month I had actually paid a month in advance yet the system continued to show I hadnt paid Augusts payment at all. I called and spoke with multiple people who all confirmed my next payment would not be due until October. In September the system took YET ANOTHER payment. Note - this is now $975 of payments that the system is only showing $325 having been received. I called AGAIN and said they needed to get my money back to me ASAP. I was put on hold for 45 minutes while he spoke with a supervisor and then it dropped my call. I call back and of course its a new person and theres no note on my account about a refund. This person says the fastest way to get my money is to call the bank and stop the payment. I stop the September payment with my bank which cost me 25 bucks and call Nissan back to tell them to forget it I fixed it myself. Nissan says - Oh I see in the system theyve issued you a refund check. I said - Guess you better call your bank and pay the stop payment fee like I just had to do! Apparently they didnt. I get the refund check in the mail and ignore it. Im sick of being put on hold and having to call them every damn day at this point. WELL - because I did the stop payment - per Nissans advice - AND they sent a refund check the system reversed the September payment that they took without my permission, and the SECOND August payment! So now the system shows that I havent paid since July.To recap - $325 + $325 taken in August - refund of $325 never received yet recorded in system manually by person who said I could have one imaginary refund reversed the duplicate August payment in the system though I never actually got my money back (Nissan still has my $650 - Aug and Sept payment). $325 taken in Sept - stop payment reversed the Sept payment. Nissan issued a refund even though I told them I fixed it myself and to stop their check (they didnt). System reversed the Sept payment owing to the refund (it reverses once the check is cut not when you cash the check). System then reversed the FIRST August payment owing to the stop payment.So - I have now paid $975 dollars in 2 months and gotten $325 back yet Nissan continues to tell me I owe them $650 dollars plus late fees. To which I laughed hysterically in their ear and hung up. I took some shots and called back and I FINALLY get a supervisor which I have asked to speak to no less than 6 times since August and I break it all down for her repeatedly until she understands what has occurred. She says - deposit the check in my account and make a $655 payment to fix the September payment and pay October.+325 Aug 1. +325 Aug 2 (should count toward Sept). +325 Sept. -325 Refund (for Sept payment taken which is now a double). + 655 Pay Sept and Aug 2 payment that I actually already paid and never got a refund for but the system thought I did). So I stop the auto payments because ** them and do one time payment in November. I get the thank you email on Nov 14, the your payment is processing email November 15, and then it never hits my account. By today Im like CRAP guess I gotta call. I call them and theyre telling me how this is a problem with my bank. NO - you are the common denominator. This is a problem WITH YOU.I told them I will not pay late fees and I will not have this hitting my credit account and that I wanted it in the notes on my account that I want to give them money and they dont want to take it. They want me to use BILL MATRIX which charges 12 bucks to make a payment. Their FREE one time payment method HARDLY ever works THUS FORCING YOU TO USE BILL MATRIX and pay a fee! Im on to their game! I will keep submitting free one time payments and making notes in my account for the rest of my eternity before I pay another payment fee to this disorganized mess of a finance department. This is the hill I will die on. The end.

Ive had the privilege of driving 3 Nissans because our family owns 3 models: a Sentra, a Vanette and an Exalta. I first learned how to drive using the Vanette. Simply put, its my favorite car brand. Ive also had the chance to drive other car brands, but I just dont get the same feeling as when I drive a Nissan. Ive been driving for 12 years and I hope that when I can finally afford to buy my own car, therell be an awesome Nissan car waiting for me to buy it. BTW - that Nissan Juke advertisement with the typo was genius. Kudos to Nissan for thinking of something brilliant to promote their SUV. Cant wait to see what they have to offer next!

I purchase a 2015 last yr 2014. March of 2015 I was driving on the highway going about 60/70 when my car dropped on its own all the way down to 10/15. Me and my kids were in the car. Took it to Sheridan Nissan where I bought the car from, they couldnt find anything. Well it happen again, this time my husband recorded on his phone showed the service department. They replace the transmission. Now 10/2015 the transmission seal broke.

Great car to look at but dangerous in city driving due to transmission. Nissans transmission would have to be the worst on the market. It does not work well in city where it has to change a lot. Very dangerous at take off, motor revs a lot and you go nowhere (does not change up), seems to just slip.

I have 2012 Sentra that just failed transmission. The cost of repair - $4K. When buying this car I had no idea 8 years is its lifespan. They KNOW about this problem and extended warranty for 2003-2010 models but not later models. Nissan said they fixed the problem. THEY LIED. Now the only way to me to do it is a lawsuit. There was a lawsuit filed and settled. PLEASE READ about it before buying Nissan. I wish I had. You can find a lot of good reviews online - dont believe it, it is from people who just bought it or from dealers. Mine is a real story how reliable Nissans are after 8 years. You need to spend not $500 or $600 on minor repair of older car, youll need $4K. We have 2 Nissans. Guess where I am going for my new car? Anywhere but Nissan.

Had key made a remote to open doors. Cost approx $250, including $60 labor. With appointment, took over 2 hours. After going home, realized remote would not open drivers door. Went back to resolve and was told there was an issue with the lock of the drivers door and would cost in excess of $500 to repair. Should have been advised this before leaving with the remote. I was advised they would refund the remote, but not the labor fee. UNHAPPY with the customer service with no satisfaction. I had to go back and spend more of my time to try to rectify a problem that should have been addressed when I left with the remote. Stefan ** told me they are currently going through lots of changes, new computers, new phones, etc. Not my problem. Take care of my situation and refund labor or meet me halfway. Sorry was his response. True, they are SORRY.

My son purchased a 2014 Nissan Altima with 36,000 miles on it. He has owned it for 2 weeks. He was suppose to have Powertrain warranty that went with vehicle till 2019. The CarFax said it was leased to private owner in 2014 till 2016 then sent to auction in New Jersey. In which another dealer purchased it. Then my son purchased the headache. The car had blue smoke coming out of exhaust so we took it to Nissan to look at. The service department said it was sludge in engine and the vehicle had no maintenance done at all. But Nissan wanted a pic of oil pan and valves before they would decline to have it repaired. My son paid 200 for this to be done then Nissan decline repair because of neglect. The Nissan dealership knew when vehicle was brought back from lease that no maintenance was done so they passed it along to auction so someone else could deal with it. Now son has car with no warranty.

I filed complaints with Bakersfield Nissan, Dept. of Consumer Affairs and Better Business to no avail. Then I filed the complaint with Nissan. Last February I purchased a 2006 (used) Nissan Murano which had 33,660 on the odometer. I had a hard time getting credit due to a 3-year divorce action, which messed up my credit. Bakersfield Nissan ended up making paper work for three different credit agencies. With this voluminous amount of paper work, I didnt read everything.When I purchased the car, I was not informed there wasnt any warranty on it. I should have been told this and offered an extended warranty. The sales manager tried to tell me it was my responsibility and I told him (cant say it) in no kind words. I worked as Office Manager-Accountant for 4 dealerships back in Rhode Island, one being an AMC-Datsun-Peugeot dealership in Provided operated by the Gabrolowitze brothers back in the late 60s.While going over the car with the salesman I pointed out several items that had to be fixed, including a dent below rear tail light, missing tire caps, dent on rear aluminum panel below trunk, loose visor (drivers side), etc. I told him Id wait; bring it in after a few weeks in case of something else was wrong. When I returned, the salesman wasnt there, so I brought it to repair shop. They gave me a bill for $2,000.00 and I left in a huff. Before a couple weeks I noticed oil leaked on my driveway and thought it was the transmission. I was informed by the service manager that the power steering ($800.00) was leaking and needed to be replaced. The visor cost was $400.00. They were only going to repair the damage at the paint shop. After much complaining, they fixed the visor but that was it. You should have copy of my December 7th letter complaining about all this.I ended up paying $400.00 for something else as the power steering element was okay. Then the alternator went and I had that repaired for another $410.00. I can see that nothing was done to prep this car for sale. I brought it to EZ Lube for an oil change ($40.00); American Tire (4 Michelin tires) at $813.00. I know this would be my obligation, but mileage was only 54,284. To ensure tires would last, I had front end alignment at Pep Boys ($75.00).I told people at Nissan I would never set foot in their establishment again and have not been a good ambassador for Nissan. They kept sending me service reminders. So Id call and told them to remove my name from their customers. I am almost 80 and have had many cars in my life but not a Nissan. In the late 60s I purchased a Datsun, 210Z for my daughter. Most of the vehicles I purchased were Fords. Also, Chevys, VWs and Toyotas.Going back to the contract, when I wasnt offered an extended warranty they charged me $695.00 for GAP insurance which I didnt want. This money could have been used for a warranty. I cancelled it before the 90 days and received a refund. Also, after all the complaints I filed, the sales manager offered me an extended warranty $100.00 over his cost to which I declined and told him it was too late and should have occurred in February when I could have had it included on my contract. I found the salesmans card: Alex **, a Filipino friend of a friend of mine.

If I could rate Nissan a 0 I would. All around terrible service from the advisors up to management. Brought my vehicle into Pine Belt Nissan of Tomsriver NJ. I had what I believed to be a stress crack across my windshield. The advisor along with the service manager both looked at it, and clearly said they could NOT find any point of impact, obviously with that being said it would be a factory defect. They sent all my info along with photos to Nissan corporate. Who I went back and forth with to have it covered since the glass had NOT been hit. Anyway it had been denied all across the board. Not a single person could provide an explanation on why the glass broke, of course they only work there but know NOTHING. I even asked them if they could Pay half the cost. Again was told NO. I would of happily taken aftermarket glass didnt have to come from the factory. Im guessing Nissan knows nothing of “goodwill”. Customer service is TERRIBLE! They cant even do the right thing for their customers, they would much rather lose them instead. Nissan is pathetic. I would never ever lease or purchase anything from this awful awful company again! Everyone else tell your friends and family! All they could come up with was, Sorry car is not in warranty, spare me Nissan. I will never serve my car in any Nissan service center again. Nissan does not do the right thing and thats the bottom line! Poor product and terrible employees.

Have experienced a Hatchback 2009 that locked and wont unlock. Also had recall on the emulator and the airbags. I only have 49,000 miles on it but am afraid to go far because of these problems.

My transmission just went at 142,000 miles. I just replaced the mounts exactly a year ago. The engine was replaced at 100,000 miles.I own three Nissans and you would think the newest one would be the best, but this 2005 Maxima has turned out to be total crap. Nissan should totally do a recall.

Nissan of St. Charles. The salesman sold a 2010 Nissan Altima without my signature or permission. Now, its on my credit report. I have never met this man or have I come to your dealership to sign for a $36,000 car. All of them are going to jail. Im a 67-year old woman who lives off SSI in Vegas. I dont live in Illinois.

Nissan 370Z is a great looking car with horrible storage space. Great acceleration but no sunroof, hatchback, and 2 door. Pretty easy to park cause its compact and small. I also like the color -- a silver grey. The body shape is sporty and looks great. I bought the car mostly because of the way it looked and the acceleration and the sportiness of it. I wish that it had a sunroof/T-top. Though those can be a pain in the butt. I hate the headlights. I think they should have been pop ups. I hate the hatch trunk. Nowhere near enough room. Seats are black cloth - very ugly. I hate that it doesnt come with a hatch cover. I have one that does not fit the car.

We regret dealing with and purchasing from this particular dealership. Our sales guy (AM) was fantastic. Knowledgeable, genuine, got us a deal. 5 stars for him. We do also like the Nissan brand. But the second you hand over the money, customer service stops abruptly and completely. Total breakdown. Something is always wrong or forgotten, every single time. Received a vehicle with no spare tire, broken windshield and peeled off window tint (and some other minor stuff). Now you may think ok, nbd, theyll fix it. Thats what we thought when we accepted the vehicle with deficiencies. And we thought that because thats what they said they would do. But they wont. We have been trying since May 10th....yes, almost 3 months. 3 months of ignored phone calls, not returning messages, having to go in numerous times to see them in person and we are no closer to having any of our concerns addressed.Id advise caution against Mark **, the finance manager. He is dishonest, disorganized and has given us false assurities many times. Him we regret dealing with the most. Id avoid dealing with Austin **, one of the managers. Same thing. Speaking with him can best be described as a complete waste of time. We have decided that we will no longer chase after them. Cant keep wasting time calling and driving over constantly. Weve lodged a complaint with Nissan Canada and BBB so hopefully something comes of that. We will fix the deficiencies elsewhere and pay for it, even though it was threatened that doing that will void our warranty. They love to hold you hostage. Long read, but hopefully it will save somebody from making the same mistakes we did. *If you refer to them, they dont actually pay a referral fee as advertised. That is a false advertisement.

I have a brand new Nissan Rogue. I live in Colorado and sometimes have to park under trees during the day for work. Other than that, the vehicle is kept in a garage and is washed frequently as I use the car to pick up business clients at the airport sometimes and want a good professional impression. Last week during a few days that seemed like spring here, a group of robins in a tree above my car managed to use my car for target practice. When I got in the car at about 6:00 p.m., I noticed the droppings and took it to a professional car wash the next morning at 8:00 a.m. on my way to work; only the droppings didnt wash off. The bird droppings damaged the seal coat and now I have dull smears all over my shiny new car. We hand washed, tried wax, took it to an auto body shop for their advice and then to the Nissan car dealer we bought it from. They said that they had seen this before from bird droppings and the only way to get it right was to repaint. This is a $27K car. Seriously, I cant drive anywhere where birds exist from now on or I need a new paint job? So here is where we are. Even if they do manage to fix the spots that exist on the car now, throughout ownership of this car, I will have to protect it constantly or expect to drastically reduce value every time a bird flies over! This is ridiculous to expect that paint on a vehicle can get totally ruined within 24 hours by bird droppings. Needless to say, this has and will greatly reduce the value of the vehicle. I am going to file an official complaint with Nissan and if they do not give any results, I will pursue this all the way up the ladder. Anyone else having this problem with new Nissan products?

This space would never be enough to write all the issues we have had with our car. Its the worst deal, the worst customer service, the worst corporation, the worst car, the worst company. That company has stole the money from us. I had never thought was going to be that bad. The car has gave us lot problems, consumes the amount of gas that 3 cars all together will do from other brands. The doors got stuck and had to take it to dealer to open them stupid tickets. Can not appeal to the clerk. I really hate this company. They are such a stealers not dealers, stealers... I will never recommend it to no one.

Went 13 months 70000 miles. Nissan transmission needs to be completely replaced and Nissan wont compensate at all. Car has had several recalls already. Im sure transmission will be...eventually. Except they want 4500 to fix. This is ridiculous. Several people I know have had to replace these new style transmissions and I shouldnt have to suffer for this. I have missed 2 weeks of work because they dragged their feet making a decision. They wont fix it.

This is our 2nd Maxima and we have loved the car. The issue we have now is that we bought our 2005 Maxima new and it currently has 117,000 miles. The transmission has to be replaced and we are not at all pleased that the transmission has to be replace for $3,500. Based on the value of the car, this was a hard decision to make. Apparently, many are having the same problem and there should be a recall from you. If you want us to buy again, you had better make this right.

It hit 75 degrees today in California and I’m again reminded why I will never buy another Nissan. My AC doesn’t work in my 2014 Nissan Rogue bought new in March 2014 at Dublin Nissan. It hasn’t fully worked since July 2015 when it inexplicably went out in the middle of a road trip in 101 degree weather. My two passengers and I tried to bear it for an hour, but ended up having to pull over for 3 hours to wait til dark to drive home the remaining 2.5 hours. I took the car to Nissan Capitol Expressway two days later where they spent an entire day (and tank of gas) trying to figure out the issue only to come away with no solution. It only seemed to be replicable in 80 degree or above weather and after driving for more than 30 minutes on highways.I knuckled down and made it through the summer, the car had about 18,000 miles at that point and was still in warranty. December 2015 I took the car back to Capitol Nissan for 25k maintenance and had them examine the AC unit again. Another full day of “work” and no solution. The AC continued to work intermittently, I kept up with routine maintenance and always mentioned the AC issues when I was in for service and still under warranty, always at Capitol Nissan. By late spring 2017 the AC had stopped working altogether, no cool air came out at all and the weather was only heating up. In June 2017 I took it to Nissan with 37k miles on it (Nissan warranty stops at 36,000 miles) and had Capitol Nissan spend another whole day working on it.They immediately agreed it wasn’t a functioning unit and spent the whole day with it, by end of day finding a “solution.” This solution was to drain the freon from the system and re-fill, this seemed to solve the problem. I asked the associate why that hadn’t been done before to solve the issue and he said he didn’t know. I then asked how he knew it was fixed and he said he couldn’t guarantee it and re-read me the description of work done like I was a kindergartener who just didn’t understand. He then only charged me for the new AC fluids and “helped” me with the labor cost by charging me $200. I drove away angry and rightfully so as the AC unit stopped working two days later. I called the associate at Capitol Nissan to let them know and never heard back.I then opened a case with Nissan Corporate to have the car declared a lemon as the AC unit will clearly never work. In that call I told them I truly thought this was a one-off case and that until then I had actually liked everything else about my Rogue. I told the representative that if Nissan awarded me the new car I was actually planning on upgrading to the Nissan Murano and would finance that upgrade through them.Nissan Corporate kept my case open for approximately 18 hours only to dismiss it because the car was out of warranty, they offered me one monthly payment ($350) for my troubles. I did not accept this money as it didn’t even begin to cover the amount of time I had spent away from work and the money I had spent fixing this issue. The way Nissan has treated me has made it abundantly clear I will never buy another Nissan and as soon as I am financially able I will be getting rid of this junk Rogue and buying a Toyota.

I have been scheduled for an inspection on the 15th of February 2022 between 1200 and 1700. I waited the whole time for the inspector which did not show up nor called to notify me. I called Nissan Inspection and they told me that someone is going to call me. Someones name John - phone number ** - called me after half an hour and told me that the inspection has been scheduled, but it did not go through the system. He said that he is going to schedule another inspection the next day, 16 February 2022 between 0800 and 1000, and if the inspector did not show up by 0900, the inspector is going to call me and let me know. John says that he is going to monitor this closely and notify me of any changes.The next day, 16 February 2022, the inspector did not show up. At 0910, I called John (and I am not sure if this is his real name) twice, but he did not pick up the phone. I called Nissan inspection and they told me that the inspection has been scheduled between 1000 and 1200. I have to travel at the beginning of March and thats a lot of time-wasting.

I bought my Nissan Altima 2013 brand new. I had problems since I bought it. The airbag and the check engine light kept coming ON. Took it several times to the dealership and I was told that the light had to be on at the moment. Decided to call the Nissan corporate and made a report for it. I was told that I would not have a problem later on when my light came on. Finally my airbag light stay on when my car was out of the warranty. Contacted Nissan and they told that my car was out of warranty they did not want to fix it and Its a safety issue.

First time purchase of a loan/lease. Signed a lease with loan prices ($337 month). Total purchase price 2015 Rogue $34,000. Error was noticed by purchaser same day at dealership. When brought to attention of dealer, more or less too bad. All they had to do was tear up the lease form and attach correct monthly price to a lease $134 month. $14,000 to purchase at end of lease or the proper monthly payment, $337 month with the last payment, vehicle is mine... maybe 10 mins of their time on paperwork. Instead of 23 months trying (by me) to get the thing correct. Notified every agency of the error including THE WHITE HOUSE with no luck. Money hungry (Nissan) outfit. Matter went to court March 2017. It is still undecided.

I purchase the car new in 2012. Windshield cracked for no apparent reason: was told that it was due to the cold weather of winter. Out of pocket several hundred dollars since dealer and Nissan Canada refused to cover under warranty. Remote starter intermittent: sometimes it works and sometimes it doesnt: Nissan says that cold weather can prevent it from working...geees! I live in Canada! What a useful gadget to work when it is cold outside. Surface rust on trunk: according to body shop, this is a common problem with Nissan. They covered it. Surface rust inside door: mileage at 59800 km but was 24 days after warranty: no warranty. Nissan called me recently to purchase new car: I told to forget me and put on their do not call list. I am going to sell the car this year (maybe trade-in) for a car manufacturer that has a better reputation.

I have received poor customer service on a vehicle that has been nothing but trouble since the day I drove it off the lot. I have reached out to your department, the dealership, the warranty company (Security plus Extended Warranty) and gotten no resolution. I purchased the car in 2011 excited to have my second Nissan, my first was a Sentra back in 1988, this vehicle also had transmission issues but Nissan took care of it. I purchased the Murano along with a three thousand dollar extended gold plus warranty. I had to return the vehicle the next day because of a cracked windshield that was noticed upon my drive home.After a few days the windshield was fixed. Then the vehicle maintenance issues began. In review of my records I note that my car has spent at least 30 days in the shop getting fixed. I have missed a total of 40 hours of work on the phone with the warranty company, the dealership, consumer affairs and driving back and forth to the dealership. (dealership is in Costa Mesa and I work in Chino Hills and live in Brea) not to mention the gas I spent going back and forth and the pure stress of having to fix my car over and over again never feeling secure to drive it other than to work and back.I have attached a copy of proof that 3 different transmissions were put into this car and that multiple major items have had to be replaced, most recently the radiator which happened at night and I was not near a dealership and had to pay 900.00 dollars out of pocket to get fixed. I am still waiting for the warranty company to get back to me on this but from my previous experience I am not hopeful.The biggest disappointment came when my car had spent over 2 weeks in the repair shop having the entire engine rebuilt, transmission issues etc. and only after a couple weeks the vehicle began to have new issues, I took the vehicle to the dealership and they said it was the catalytic converter. I called the warranty company and was told by two representatives that this was a covered item. The dealership reported that it was not covered, which made no sense. I then contacted the warranty company again and they had a specialist review the issue. I was informed the catalytic converter was covered if it was welded on the vehicle but not if it was bolted and mine was bolted.This is absurd. How the company chooses to make it should not be the customers issue. This is a Nissan issue. Not to mention knowing that the vehicle had previously had so many serious problems how could they not correct this? That is just poor customer care! I filed a complaint with your consumer affairs department because I no longer wanted the vehicle and it was clear that the vehicle is a lemon and I could not afford to fix the catalytic converter. I had already paid too much for the car to begin with. I was informed that it did not qualify for the lemon law and there was nothing they would do. They mentioned something about it needing to have had more than one transmission replacement. I couldnt believe it. It was obvious Nissan did not care about their customers or their reputation and that they did not do their research because it had had more than one transmission issue.I used Yelp, Facebook and Twitter to express my justified dissatisfaction and was contacted by the Dealership but still nothing was done to correct the issue. The cooperate offices were aware of these issues and my dissatisfaction and still no one did anything to correct the problem. I am left with a broken vehicle which I cannot get rid of because I am paying for an extended warranty that will not help me. I am upside down, paying almost 500 dollars a month on a car I am afraid to drive. This is no longer a vehicle problem but an actual safety concern.A few weeks after the catalytic converter issue I was driving down a main hwy and the car stopped, the radiator was shot and the car was overheating, no warning at all. I was able to get help and pull it into a repair shop. The vehicle was fixed for 900.00 dollars, money I did not have. I was left with no car, stranded at night and for the next two days.Now just a month later the car is making another strange noise and I have issues with the steering. (the steering being something that was a problem before) I return again to the Costa Mesa Dealership where the maintenance supervisor sits with me and reviews my entire record. I explain my frustrations and he agrees to look at the car. I am waiting now to find out what is wrong but at this point I cannot pay to have it fixed and I do not want the vehicle. I should not have to roll the upside down amount into another car and I should not have to pay for the radiator or the extended warranty that did not cover everything as I was told at the time that it would. The exact words of the dealership were if you get this warranty it WILL COVER EVERYTHING but for regular items such as brakes, tires, oil changes. Apparently that is not true.I take my car in every 3,000 miles an oil change, I even use upgraded oil. I have tires rotated, I keep it clean and I drive it with care but it doesnt matter the car just doesnt run properly. Please review the service receipts and tell me how this issue can be resolved? I do not want this car any longer and I do not feel safe driving it. I want to be reimbursed for the warranty and the radiator, and I want the vehicle gone. I will be happy to purchase another vehicle from a NISSAN dealership but I do not want to be penalized for the issues with this car. In other words I still owe 11,000 (3,000 is the warranty) and the car is not worth that, this is not my fault and I should not be penalized for it.The bigger issue is that Nissan is showing that they do not care about their customers safety or the quality of their vehicles. When will Nissan correct this issue? When the car stops on the freeway because of another problem and I killed in an accident? I cant imagine that a company is that greedy and has that type of customer relations. Although it appears at this point that is accurate. I am hoping that this issue can be resolved and that I can once again take to the road in a safe vehicle. Thank you.

Timing chain tensioner guide premature failure. This is a known problem Nissan has with their engines. Timing chain tensioner premature failure. Nissan has a timing chain that requires no maintenance, yet they use a tensioner guide that is not up to par. There is already on lawsuit for similar Nissan cars maybe there should be two. Fontana Nissan quoted me $800-$1900 to replace this $30 part that was made with a poor quality plastic. If it wasnt a quality problem the OEM guide would still be sold instead its a new part and new part number. Ive owned one Nissan Altima before this and currently own a Murano, Cube and Altima in question. $800 - $1900 to replace a $30 part that is poorly designed and no mentions of any maintenance on the part is insane.Does it seriously make sense to have a customers engine removed from the car, have the customer pay $800 - $1900 and not have a car for a week, or take a chance of the guide failing completely, the chain slipping and would destroy the INTERFERENCE engine possibly on the highway for a $30 part that is poorly designed?

2009 Murano purchased new at 109k check engine light came on (code 011). Dealer says that the seal/gasket for the timing chain needs to be replaced. Parts $25, labor $2400. Nissan Consumer Affairs covers 80% dealer covered 10% and I was responsible for the rest. Still not happy that my engine has to come out and there are no guarantees after the vehicle will be in the shop 2 full days, SCARY! Nissan seemed helpful.

I acquired my 2015 Rouge SL (premium package) this Spring. It has now has 3,000 miles on it and it has been in the Nissan shop for a new computer system and a new transmission thus far. It was in the dealership shop from May 27th -June 18th. I was told my new transmission was on back order until mid July. When I requested that they then needed to take back my new car and exchange it for a new one because they have had it for over 30 days, Nissan mysteriously bumped up my car in line and it was completed on the 18th of June making it only 22 days. I requested that they replace my car as it is obviously compromised and defective. It is not running at 3,000 miles. How am I to expect it to run at 70,000 miles? They said no. I then requested a 150,000 mile bumper to bumper extended warranty to ensure it would continue to run. They again said no but offered a 100,000 mile warranty that only covered the transmission, not the defective computer system, etc.. Again I say how can I count on my car to run at 70,000 or even 50,000 miles when it doesnt run at 3,000? There are multiple things wrong with this car, including the extremely expensive computer system that they are not addressing. The Nissan Corp has been extremely difficult to work with and they refuse to take back their defective product or stand behind the product.

My husband and I bought a Nissan Rogue in California a couple years ago. It started having what we thought was transmission issues at about 95,000 miles. We immediately took it to the shop to be evaluated. They said there was nothing wrong. I continued to drive it and kept having problems. We took it in several times and every time they said there was nothing wrong. A few months ago we moved to Tennessee and drove our Nissan. We were in the middle of nowhere and suddenly my car stopped shifting. It was stuck in a high gear. We were finally able to make it to Tennessee to a Nissan dealership in Cookeville. We had an appointment for 8am. I took the day of so we could drop it off and came back to pick it up later in the evening. When we got there they were not friendly and clueless as to what was going on and where our keys were. Finally they figured out that nobody even looked at our car. They didnt apologize, take ownership of their mistake or offer us a discount! I had to take the next day off again to be able to go back and pick it up when they were done. They finally called and informed us that the transmission needed to be replaced. The reason my husband and I are so upset with Nissan is because we were then informed that the transmission had a warranty until 120,000 miles and we were actively trying to get it fixed since about 95,000 miles because we could tell it was going out! We have contacted Nissan to inform them of our experience and they dont seem to really care about their customers. The Nissan of Cookeville website states that their commitment is to provide their customers with top notch customer service but that is not near what we received!

Transmission Recall 2009 Nissan Cube. Contacted Nissan Consumer Affairs - 3 times notified them of a phone conv. with one of their representatives in that he was totally RUDE and nasty and I was told well they are overseas somewhere and we dont have control over them! Complaint #**. Carlo told me when asked if he cared about my problem -NO!!! Talked to Lauren that she was going to check on my servicing of the car. She comes back and says since I didnt have all the service done at Nissan I didnt show LOYALTY!! Its a free country last I checked!!! The transmission on the car has been recalled. I just paid $3399.74 because the recall mileage is 120,000. My car was at 126818. Nissan said too bad cant help you!!!

My husband and I bought a new Frontier with 11 miles. Before making the 1st payment the head gasket blew. Truck sitting in a lot in another state while they wait for parts, and scratching their heads trying to figure how that could happen. Of course we were given a free rental for as long as needed, but we have to return to California and leave the truck in Nevada. Nissan Reno have been very nice to us. I think they were worried about legal recourse which is our next step. Someone noticed a oil spot and asked what is that. Took it immediately to the dealer. Four days later they still do not know how what happened.

I purchased a pre-owned 2013 Nissan rouge 8 months ago. Very recently after driving for an hour when I get to a sign stop or an intersection, the car does not accelerate no matter how hard I hit the gas pedal. Cars behind me start honking, cussing, and I know that one of these days Im getting into an accident. Im waiting for the Consumer Affairs specialist to call me. I already took the car to an authorized Nissan service center and the mechanic confirmed its the CVT transmission. The car has 79k miles, no warranty and the extended warranty that Nissan offers does not include my VIN. I hope to get positive news from the specialist and Nissan will be paying for the repair cost or else I will have to file a lawsuit. Ive read so many complaints about this car and for Nissan to not take action, it is a shame, perhaps an accident, a lawsuit will make Nissan to take proper action to protect its customers.

I bought my Nissan Titan in 2017 with 100,000 bumper to warranty. Took it to Universal Nissan for my regular service 35,000 miles, and let them know we have moisture inside the headlight. They said they contact Nissan and the headlight was on order on 1/13/22. Called the Dealer and they said the headlight came in early March. Vehicle check in 3/16/22, called 4hrs later to check on the status, service advisor stated it should be ready in an one hour. In 30 minutes he called back stated that the headlight replacement was denied Nissan. They could not provide any paperwork why it is declined. They gave a case number that did not exist when I called Nissan Consumer Affairs. They finally called back 4/1/2022 stating the dealer denied the coverage not Nissan. The rep from Consumer Affairs stated that they will send a letter stating why it was denied. I bought 3 Nissans, never again.

Driver airbag out on my Vehicle at approximately 75K + Miles - I called Nissan Consumer affairs after shelling out 1500.00 almost for a defective airbag on this car and they would not help us with the issue. I had to seriously take a loan to pay for this. Not to mention that this should not be happening at this mileage. I should also mention that we have had to take this car in for the Seat to be fixed and the seat belts on more than one occasion. Looks like this will be our last experience with EVER owning a NISSAN! I am very unhappy at this point and wanted to warn others if you buy a NISSAN make sure you buy extended warranties because you will be out a lot of money.

I own a 2003 350z Touring and the outside door handles are complete crap. I dont know if this is planned obsolescence, but the fact that they are made out of cheap plastic and break all the time is ridiculous. Ive been to many Nissan forums and EVERYONE with this model car has had the same issues. Why has there been no recall if its such a popular issue? The plastic on the inside of the handle that holds the spring in place constantly breaks into pieces from the pressure. Also, the window motors have both recently gone out. I had to crawl through the hatch to get in my car today and since the hydraulics went out on the hatch, that made it that much more of a hassle. All of this and I have only had the car for 6 months. What next? I have owned many cars but this is my first Nissan and Ive never felt like there was planned obsolescence like I have with this car. Does anyone know how something gets recalled?

I am driving a 2006 2.5 Dci pickup Navara with 104,000 km on the clock. The Diff was replaced on 30,000 km and again it was repaired on 90,000 km. It is now faulty again on 104 000 km. What could be the reason/s for this problem? Was any Navara ever recalled with this problem?

I have been a proud Nissan owner for the past 15 years. Never had any complaints until now. I am an owner of a 2011 Nissan Cube krom edition. No issues at all with my car until today: transmission failure. $4000 to fix it??? And this is after discounts. This is a ripoff. No extended warranty provided for my car because you claim it should work fine. What can I do? Well of course pay you the money since I have no choice. It is sad to say but you will lose a long time customer. I will be sharing my displeasure in social media as well. Thank you Nissan for all these wonderful years, until the transmission fails, then you rip us off.

2013 370z - The airbag sensor is always disabled when my wife sits in the passenger seat. She weighs 120lbs. We also have a 2012 Rogue and the airbag sensor works properly. We also checked a 2013 Infiniti and the airbag sensor works properly. Nissan says it is working properly. Nissan now ignores me.

I got a 2017 TITAN I pay 441 a month for. I have embarrassingly made 2 of the payments in a loaner vehicle, had to cancel 2 family trips, and continue to be inconvenienced by Nissan both at corporate level and at dealership level. What ever happened to customer satisfaction? What ever happened to making the bad situation or experience right? NISSAN USA doesnt understand these concepts. Seeing everything that I have gone through with my truck has turned off two neighbors of mine from buying Nissan product.