Auto body shop cannot complete a repair due to the dashboard not available. They (Nissan) have given me dates several times and still no part for over 6 weeks... I call them and it’s the usual smoke and mirrors...they just run their mouths and get nothing done... Car is unusable without the dash... They have basically done nothing to help get this car back on the road.

Had key made a remote to open doors. Cost approx $250, including $60 labor. With appointment, took over 2 hours. After going home, realized remote would not open drivers door. Went back to resolve and was told there was an issue with the lock of the drivers door and would cost in excess of $500 to repair. Should have been advised this before leaving with the remote. I was advised they would refund the remote, but not the labor fee. UNHAPPY with the customer service with no satisfaction. I had to go back and spend more of my time to try to rectify a problem that should have been addressed when I left with the remote. Stefan ** told me they are currently going through lots of changes, new computers, new phones, etc. Not my problem. Take care of my situation and refund labor or meet me halfway. Sorry was his response. True, they are SORRY.

They never offered to help during the pandemic, I had to call out of desperation to see if there was anything they could do because I lost my job due to covid-19 and have no source of income. They extended my loan as I stayed out of a job for the past 3 months and now, according to them, the pandemic is over and I should have a source of income by now and make my payments. TRILLION DOLLAR COMPANY really penny pinching and can’t do anything to help their customers during this time of need. Real classy.

It has got a worst service centers. They never take care of the car at all... The cost is soo much. They never work for that.. Nissan has got good cars but a worst service centers.. They dont have any responsibility at all... They are worst.

I worked for a Nissan Dealer for 3 weeks, so I could find out why the cars had lost the great reputation of the 280ZX, and why most people hated the dealers. I sold my shop and moved to Florida to find out what was the problem. They only paid 30% of the labor fee to a mechanic if it is warranty. If it was warranty work and good mechanics did it, they would have quit if it was warranty. Mostly new bad mechanics, with no customers, got the warranty work and oil changes. They would change the oil with recycled oil on hot motors, thus spilling it all over the trans, causing warranty work for leaks all over. They paid me $75.00 to replace a rear main engine seal that was dry as a bone, oil was all over the trans, because of boys changing oil. I only use Fully Synthetic German 20w 60w LIQUI MOLY oil. Back in 2000 a cheap $20.00 oil change at Nissan was recycled oils, garbage. They did not care about customers. I still hear from my customers back home in Louisville and they miss me. I took good care of them from a wreck to a clutch, and when the Dealer told them they could not fix it, I had like new used parts and would have it going in one date with a year or more warranty for 1/5th the cost. I drive a Lincoln Towncar now and a BMW Z4, cause BMW charges much more, not a better vehicle, 240Z easiest car to work on.

Had a brand new 2012 Rogue Transmission blew, now bought a 2016 Altima and same problem with ct transmission. It blew, AND VERY SAD WITH THE quality of Nissan. Its getting bad. I think soon if problem happens again I will return car and have it get repo and will never get into Nissan again.

I have never been so disappointed with a vehicle( 2016 Altima). It just hit 2 years old and I have several rust spots. Service manager slipped up and said it was my fault and there were 3 other Nissan vehicles on the lot with same problem. Nissan DOES NOT back up their product. Even Consumer Affairs through Nissan was a joke. They investigated my complaint without ever seeing the rust or talking to me. Does not hold value either. At this point Im going to get the rust fixed and trade this car in, knowing Im going to take a big hit. Worth it to me. DO NOT buy a Nissan. You will be extremely disappointed as I am.

Number one, we purchased a new 2013 Nissan Juke from Peltier Nissan in Tyler Texas. The salesman really tried to sell us on the Gold extended warranty program, representing that it would take over when the manufacturers warranty ended, and would cover such things as the motor. They have not been making us aware of all recalls, and in fact, it was my Google research that turned up the timing chain recall, when my wife complained it was making an odd sound. I didnt know there had already been a class action lawsuit filed about this very issue, and presumably, the recall was activated AFTER they were sued.While our vehicle was in for that repair, the drivers seat was ripped by someone there, and they refused to take the responsibility, and were demanding WE pay for the torn seat. I contacted people higher up and we were able to get the seat tear repaired and even though they told us they had to order a new seat cover, after we received the car back, I could see where a repair was made in the seat cover, so it would appear, they were not being completely truthful. Around 70,000 miles or so, my wife, who drives a lot as part of her work, told me that the vehicle was going 70 mph, and suddenly started losing power and depressing the accelerator would not increase the decreasing speed.At the same time, she got a Service Engine light and she called the Peltier NISSAN dealer where she purchased the car. They told her over the phone it would most probably be covered under warranty and they would give her a loaner car. In the next day or so, she was told that the loaner car was now a rental car and she would have to pay for the Turbo, as the extended warranty department was saying the oil was not viscous enough (first tech) and then the second tech said the oil was too viscous (and burned). We had to rent a car from a national chain for a week. Were very much inconvenienced, and had to pay thousands of dollars to get the vehicle back from the dealership.From checking online, there are many other Nissan products that have had the bearings / Turbo to go bad prematurely, and it looks like the techs fall back on the viscosity of the oil problem. An interesting fact was that during repair at Peltier Nissan, when the techs received the new turbo, from the OEM supply place, that turbo was defective right out of the box. We made the representative at Nissan in Tennessee aware of this on the phone with the tech standing right by us, and she didnt seem to care. They were holding the line that somehow, it was OUR fault that THEIR product failed prematurely. It is not known if the bearings they are using are failing prematurely due to metal fatigue or some problem with the metals they are made from, or if there are design flaws in the turbo / engine that are causing these failures.My wife kept proper levels of oil in the car, changed the oil, and they should reimburse us for repairs and the one week rental car expense. Personally, I will make it known to everyone I meet that Nissan and their extended warranty company, are screwing customers, and advise no one to purchase either a Nissan or their GOLD EXTENDED WARRANTY.

Faulty issues with new Kicks. I have been purchasing Nissan since 1985. This was to be my very first lease ever. I wanted 2018 model. Universal City was the closest and had several cars. I got my Kicks SR. The model I test drove had 80 mls on it and was filthy. I asked the rep if this was a floor model. He avoided the question and said it will be cleaned up. Enamored I went ahead with the purchase. The salesman let me inspect the car in the garage. It seemed to have been cleaned, but when I came home I noticed not only it was dirty but had scuff marks on it, the back light was scratched and missing a flashlight in the tool kit.I cleaned the car myself in my garage. Since it was a lease I became leery and wrote a letter to the manager Steve ** and was completely ignored, zero reply. 3 days later I got a warning flashing on the car UNAVAILABLE FRONT RADAR OBSTRUCTION. Same happened again next day. So I took it to dealer. While the car was being inspected, I went to see Steve the manager, who did not appear, was busy. Sia, an assistant manager came to see me. I told him of my dirty car, he said he will detail it and look into missing tool. The next day my car was returned. The explanation on warning was the front sensor was dirty. Scuffs and scratches were gone.. No answer on missing tool. Again, the only reason I am wary because this is a lease, has to be returned and I dont want to be responsible for missing tool. Still I was happy, satisfied.However the warning sign came back. I work, so had to bring the car a couple of days later. This time they kept the car for 5 days to replace the sensor. I asked to be compensated, like a tank of gas, they declined. The service manager finally told me that the car doesnt come with a flashlight. The spot is made for other models that do? Although it doesnt make sense, this is the highest model of Kicks, I am leaving that alone. Once more I said perhaps this is the end. To no avail.Now my dashboard is buzzing, as if I am driving a clunker. Cannot hear music. So today, back to service. I am completely disappointed and have zero confidence in Nissan. I will have no choice but to consult an attorney if anything else happens. Unfortunately only now I begun reading reviews on Nissans and see that there are many complaints on sensors, transmissions and audio systems. Yet I love my car. I am heartbroken.

I bought a 2014 Nissan versa note from dealership on June 9th 2014. I signed the contract and took it home that day. A week later I took in my down payment and signed another contract to reflect that. A week later I get a letter from dealership saying my loan was not approved and I needed to return the car within 48 hours. I called the finance office and was told they were working on it and would call me the next day. The next day I received a phone call saying they got my loan approved and I would have to come in and sign a new contract...which I did on June 30th. From June 30th to august 28th I was waiting for title, plates, payment info etc. from the bank. I never got those things. Instead, the dealership came out in the wee hours of the morning and took the car. Apparently because my loan was not approved. I have contacted legal counsel and will fight this.

I recently purchased a 2011 Nissan Rogue, on August 26th at Concordville Nissan in Pennsylvania. At first, it seemed as though I purchased a very good vehicle. It was a certified car, the mileage was reasonable, it had only one owner and it looked great. This praise quickly turned into a nightmare. During the test drive the passenger side windshield was covered by the cars feature list and certified sticker, covering the small crack I noticed the next day. I called Concordville and informed my salesman (Pat) about the crack and he told me to bring it in to be fixed. I wasnt able to do that then because I was going away to New York and then to Baltimore.On both of my trips I noticed the front wheels were swaying slightly, gliding to the left or to the right. On my return, I immediately contacted the service department (Sept. 11) about this new concern. After the car was inspected (Sept. 14), the Service Advisor (Darren **) informed me that there is a crack in the right side axle. WOW! I tried to shun the idea of what could have happen if the axle would have broken with my family and me driving that car while on vacation. Even though, the problem was fixed the same day, I am now worried about what new problem will arise. I no longer enjoy driving this car in fear of what other unknown defect will surface. On the same day the car was being repaired, I spoke with the Sales Manager (Ryan **) about my issues, explaining the entire situation. He seemed concerned about my frustration and even said he would confer with the Service Manager (Mark) about getting me into a different car. After, I asked if that was an option. No promise was guaranteed. As I returned to pick up the Rogue I requested to speak with Ryan **, he was unavailable, but Ryan ** was. So, I explained to situation again and again talking about getting a different car. He said he would look into it. This was around 3:30 pm. After waiting around for about two hours a salesman name Mark approached me and asked if I was being helped. I told him I was waiting on Ryan **. Mark went to the counter where Ryan ** was, talked to him a little and came back over and said who is helping you again? Then Pat, the salesman who sold me the car came over and asked me was my car still being repaired? No, I replied. Now getting angry because, not only was I forgotten about, no one seemed to know what Im talking about. I explained my situation once again.After 3 hours I was finally called over to the counter where now both Ryans are. Theyre telling me that: (1.) the axle wasnt cracked. The problem was with the ball bearings, but I have an invoice explaining the issue was the right front drive shaft. (2.) I can get into another certified car, a 2012 Morano that is going to cost me $645 a month with a $4000 down payment. I left the dealership very confused and upset. I just want to express how disappointed and frustrated I am with this whole process, from the issues with the car to the poor customer service. Now I see why they wouldnt show me any other car. I will never purchase another nor, will I recommend any of my family, friends or co-workers to purchase a Nissan Certified Car. I am also filing a consumer complaint with the Attorney General office in my state.

My transmission went out at 5 years old and 74000 miles on my Nissan Murano. There were absolutely no positive comments about Nissan the corporation. After receiving the horrible news. The reason my vehicle felt like it was in neutral all the time was because the transmission was out. Patterson quoted me $5200. I called a local transmission shop and they said they would do the job for $4300. I asked Patterson about it and they said they would match the other shops price... WOW. Then I said, Well I may have definitely not had $5200 but I still dont have $4300 so I decided to call Nissan the corporation. Still within the years warranty but not the mileage warranty. They did not have to do anything. I went through the process of the phone answering service. Talked to one person then to another. The lady said on a Wednesday that she had 3 days to get back to me with an answer. All this time the dealership had our vehicle and had not been authorized to do the work. I felt like if I made it look like I could afford it by authorizing the work to be done that it would be a no brainer and they would not feel the need to help me out. Soooo all in all my vehicle had been at the dealership for one week now... The corporate lady calls and tells me that Nissan would pay for half of the repairs. Well that was not the whole repair but I felt grateful that I didnt have to come up with 4k. And plus I had already negotiated their repair shop down $900. Every little bit helps. I could not find anyone else who had the same circumstances that I did. Well I thought I would write this review because of how Nissan took care of me and so maybe someone else would find some courage to call and see if they would help their case. Nissan transmissions have had a rough path here over the past 10 years although I did not know that when I bought one nor all the way up till I had problems with mine. Once I authorized the $2150 which was my part then it took them 3 days and I had my vehicle back. Also I had already made up my mind that no matter what decision they came up with I was going to be nice and say thank you. Even though it wasnt the full amount I said, Thank you maam I appreciate it so much. I think she was totally thrown back and said, You know what let me give you my direct numbers and you can call me any time with an issue on your nissan vehicle... well there you go its pretty much against my nature to be nice when Im upset but hey Gods in control anyway right??

It had a good review online with websites I had checked. It was also in our price range, it was nice looking, there was no damage, it was a good size, had a large trunk and a roomy back seat. But the glove box has a weird design and you have to make sure you dont have anything near the sides or it wont close. Also the back seat doesnt have good back support. Nevertheless, Ive had a good experience with this car. I havent needed to take it in to be fixed for anything in the year and a half we have had it. We couldnt have asked for a better car for the money it cost.

Worst company to deal with. I just bought a 2012 Juke. Less than 50 thousand miles on it the turbo burns out. I had not even made my 4th payment. We took it to 2 different mechanics and were told the same thing. The oil line that feeds the turbo lays up against the manifold causing it to boil and become sludge. I called Nissan and they asked me how can Nissan help you with this? What they were really saying is you can answer our question BUT we have NO intention of helping you. I am out 14 hundred dollars for a new turbo and due to the way it is designed I now need to have the oil changed every 2000 miles so the oil line does not clog again. Do yourself a favor. DO NOT BUY FROM NISSAN. THEY DO NOT BACK THEIR PRODUCT.

Volume on radio out of control. When I click the volume control on the steering wheel to go up one notch it goes to the highest volume and the only way to lower it is to shut the car engine and then re-start the car. This happened on the day I picked up the car from the dealer and it has been back to the dealer at least 4 times for repair. On 2 other occasions a repairman came to my home to fix it. New wiring, new parts, grounding and even a new unit has been installed. Dealer has been very attentive each time I brought the car in. However they cannot fix the problem. I called Nissan consumer affairs yesterday and was assured I would get a call back today. I did not receive a call and when I called again today I was told I would get a call tomorrow. At this point I think a new car should be awarded to me.

So I just bought a 2015 Nissan Rogue. I gave it its first bath. I went to flip the wipers up and lo and behold when I did so the wiper hits the hood! I opened hood to see if that was somehow the problem. It was to no avail. So now every time I clean or scrape snow from the windshield and want to lock them upright, I cant. Not without turning on my car, turning it off and hitting the wiper stick twice... I guess, I read this in a forum. I have yet to see if it works and even so quite annoying. Also difficult to do when its locked up in ice and snow. So beware snow dwelling Rouge owners!

The dash in my 2008 Altima is melting. The melted dash causes a glare when I drive and may have resulted in my recent accident.

We have a 2008 versus with a CVT-transmission that went bad at 120956 mileage. Faulkner Nissan diagnostics stated trans needed to be replaced for 3300.00. The extended warranty was for 12000 miles. We contacted Nissan to ask for partial assistance and waive the 956 miles. Our request was denied by Rachael from consumer affairs who states she makes the decisions to grant customers request or not. She stated that our vin-number was not included in the extension which is not true according to Nissans website. Ms. Rachael wanted us to have car re-diagnosed for 100.00 knowing she had already decided to decline assistance based on the false information about the vin - number not being included.

Nissan have been accused of disgraceful customer service after leaving the owner of a brand new Nissan stranded for three days 200 miles from his home town in the UK. Anthony ** car broke down with transmission failure only one week after purchasing the 50 thousand dollar top of the range Rogue from a Nissan dealership in the UK. ** and his friend were on route from Redcar to Skegness for a golfing holiday and were almost there when they suddenly lost drive from Nissans brand new CVT automatic gearbox on the Nissan Rogue which is called Qashqai in the UK. Mr **, who has previously bought two other brand new Nissans said, I should never have taken this car out of the showroom in the first place. When I went to pick it up, they made me pay for the vehicle before going out to look at it. I was filling in a questionnaire about the excellent condition of the car and the service they were providing when my son said; you had better come and have a look at the car before you answer that question because it has some scratches on it. I examined the car and it was in a right state. I had to ask the garage to wash the car again as it wasnt clean. We found a scratch on one door; scuff marks on the back bumper and two pieces of trim inside the car not fitted properly. I told the salesman I was thinking about walking away from the car but he promised me everything would be sorted. During the following week, Bristol Street Motors failed on two occasions to repair the trim properly. ** went on to explain how he became stranded; I have roadside assistance from Nissan. They are under contract to give you a car to help you on your way in these situations. I arranged for my vehicle to be recovered to a Nissan dealership. The dealership told me they didnt have a courtesy car to give me. They asked me if I could leave the car with them but I couldnt without getting a courtesy car, as mine was full of golfing equipment and luggage. In the end I had to ask the driver of the tow truck if he would take the car and me to the hotel in Skegness where we were stranded for three days. We couldnt go anywhere, as the car couldnt be driven. We were just stuck at the hotel waiting for Nissan to sort out this mess. When they did offer me a car three days later from a Nissan dealership in Boston (Lincolnshire), they said would a Micra do and how was I fixed for getting to Boston myself (25 miles away) to pick it up!!! I eventually persuaded them to give me a Qashqai (Rogue). When it turned up it looked as though it had been off roading. It was filthy and to top it off, was almost empty of fuel. Car of the year 2014? Exceptional service from 3 Nissan dealers and Nissan Customer Care? You decide for yourself! **, who rejected the vehicle, was initially refused neither his money back, nor a replacement vehicle. After 3 months of difficult and protracted negotiation, Nissan finally agreed to refund the money he paid for the vehicle but has lost out due to insurance and other costs.

Aug of 2012, I returned a used Nissan Altima that was running terribly to Planet Nissan located in Las Vegas, NV, after having purchased it under 1 year prior. The sales ** thought it would be best to do a trade, the Altima for the Maxima. During the transaction Planet Nissans employee (**) added the best warranty that Nissan sales to my contract. He was slick, he had me sign my original contract that had a smaller warranty but claimed there were errors and printed a second contract with the added hidden PLUS Warranty.Unknowing I signed the contract, but when I noticed, I made several complaints to Planet Nissan, Nissan Financial and Consumer Affairs. I was at a local 24 Hour Fitness jacuzzi venting to a stranger about the treatment I had been receiving. Turns out he was Planet Nissans General Manager. Who also refused to touch this matter. I had no luck resolving this matter therefore I decided to shut up about it. After all it is the best warranty a person could have right? No! Recently, my engine crashed in this 2012 Nissan Maxima at 56k miles. I immediately took the vehicle back to Planet Nissan and within a week I was told that the my Manufacturer Warranty and the Extended Plus Warranty would NOT cover the damaged engine.Why? They claimed there was sludge in the engine which Voids the Warranty Agreement immediately. I was asked by the Service Manager ** and the Sales Manager ** to provide proof of oil changed for 2014. I successfully retrieved the documentation from my credit card company to prove that I have kept up with the maintenance on the vehicle. Response: DENIED. This is the easiest Scam you can pull on a working woman like myself as my only fault here was purchasing a Nissan to begin with.I contacted consumer affairs, a representative called me to discuss this matter however, his entire conversation was No, No, No, we cannot help you. Leaving me without any options and refusing to accept my proof of maintenance on the vehicle. So, I asked him to please investigate this case and consider allowing me the opportunity to have a second opinion as I felt that Planet Nissan was jumping the gun here. Apparently they logged it in Nissans system prohibiting me from EVER having the engine fixed under either the manufacturer warranty or the extended plus warranty.The consumer affairs agent made it real clear to me that no matter where I go in America. The engine will Not Ever be covered, therefore there was nothing Nissan could do nor did he care to take a look at any evidence I had to support the previous maintenance on the vehicle. He made it real clear that he was supportive of Planet Nissans decision without any proof therefore, I was on my own. I took the vehicle to United Nissan in Las Vegas for a second opinion as the Check Engine light is generating these codes: CYL 4 Misfire, CYL 6 Misfire, TW Catalyst System B1, and TW Catalyst System B2. Within 24 hours I received a call back from the service agent ** who explained that the claim was DENIED. He explained that although the technician saw no sludge in the engine that Planet Nissan had reported such and therefore the claim was DENIED. I explained that I needed a second opinion as my car received maintenance regularly and I had proof. He explained that he could not help me and asked me to return the rental car as soon as possible.A day after returning the rental car I realized that I had left my duffel bag full of personal belongings in the trunk and a handicap placard in the rental car provided to me while the Maxima was in Service. Immediately I contacted United Nissan and was told to come and pick up my belongings that they had retrieved it from the rental vehicle. Today March 19, 2015 I went to United Nissan to retrieve my belongings, it was explained to me by ** that it will cost me a total of 12K to replace the engine in the Maxima, My handicapped placard was stolen and my duffel bag of belongings was ramshacked. Im so disappointed in my treatment at Nissan, overall Im disgusted. I dont even expect a resolution from here. Im stuck with a 2012 Nissan Maxima with a bad engine and a $700 car payment. This is pitiful.

Nissan 370Z is a great looking car with horrible storage space. Great acceleration but no sunroof, hatchback, and 2 door. Pretty easy to park cause its compact and small. I also like the color -- a silver grey. The body shape is sporty and looks great. I bought the car mostly because of the way it looked and the acceleration and the sportiness of it. I wish that it had a sunroof/T-top. Though those can be a pain in the butt. I hate the headlights. I think they should have been pop ups. I hate the hatch trunk. Nowhere near enough room. Seats are black cloth - very ugly. I hate that it doesnt come with a hatch cover. I have one that does not fit the car.

I have had the same problem twice now with the radiator failing causing the coolant to flow in transmission, cause 2 defective radiators and now transmission has to be replaced a second time and the radiator has to be replaced a third time. Nissan has known about these defects for years. They cost me around $8000 fixing this piece of ** and like most people on here, Im still paying over $300 a month on a truck that I cant drive. They need to recall all Nissan trucks with this problem and fix or reimburse people the total cost. This is wrong for all of the complainants on here to suffer like this. Someone, please help. I dont know where to turn to now!

I own a 2009 Nissan Rogue and my transmission just went out. I understand completely that a vehicle is a vehicle and all vehicles will have problems every now and then. What I dont understand is why the heck is Nissan still marketing their vehicles with the CVT transmissions? I know a lot of people who owned a Altima, Maxima, Murano and I asked the question of why did you guys get rid of your vehicles? Their responses were they started to hear grinding noises coming from the transmission and the transmission would idle past 2k rpms at a complete stop and once they take off the transmission would change gears so hard that it felt like they were being rear ended and so they didnt trust the CVT transmission and got rid of their vehicle before any major mechanical issues occurred. Three weeks ago I began experiencing the same problem and Sunday June 14th I went to turn into the grocery store parking lot and tried to give it a little more gas and all it did was idle and then immediately my service engine light kept flashing. I had the vehicle towed to a Nissan dealership and it was confirmed my transmission went out and to top it off they are non repairable. So not only do I not have a vehicle but I am also making a very decent payment on the vehicle and my warranty has expired. To everyone out there looking to purchase a Nissan. I highly recommend that you do not buy their products until they discontinue the CVT transmissions. If youre interested in how Nissan vehicles look rather than the quality of the vehicle then have at it. Trust me when I say you will be glad you didnt purchase any of their vehicles with the CVT transmission. I only wish I wouldve done my homework before purchasing my vehicle.

Nissan Rouge - Steering wheel vibration that started 7 months after purchase. The steering wheel vibration has gone from mild to moderate/heavy in the last month. Changing to sport mode or turning off the overdrive helps a lot, and even sometimes stops the vibration for a while even after returning to the default driving mode. The vibration can be felt most of the time while accelerating but is worse at and above 35 mph while maintaining a steady speed. However I have noted the vibration to be moderate/heavy at all speeds. At times when driving a distance, the vibration will actually make your hands go numb and can also be felt in the gas pedal. My other concern is on two separate occasions while accelerating to enter the interstate while in sport mode, the vehicle hung in a lower gear until the RPM was extremely high and when I let off the gas it was almost like putting the brakes on as the vehicle slowed to the speed of the gear its stuck in, creating a very dangerous situation in traffic. Nissan refuses to acknowledge the problem and service people say They all do that.

I have a 2012 Versa with numerous paint chips all over the vehicle. Consumer Affairs told me to have the dealer document it, which I did. They then said it was environmental and unless the manufacturer deemed the paint is defective, they cannot help. I have never had a new car chip so easily and I am convinced its due to poor paint and/or clear coat.

I purchased a CPO (Certified Pre-Owned) vehicle from a local dealership. 12 hours after I got the vehicle home it absolutely reeked of cigarette smoke. This is not hyperbole: the garage smelled like an ashtray the second morning because the car sat in there overnight, windows up. The entire garage. In the 167 point Nissan Certified Pre-Owned inspection smoke odor is called out as being checked for and Meets Standard, Replaced, or Repaired/Adjusted (the check for my car indicated Meets Standard). I struggled with the dealership to get it fixed but they stonewalled me past casually trying to fix smoke odor that all the advice online says cant be removed with the methods they employed (ozonator and bombs). From Nissans website: Can all Nissans be Certified? No. Most important, pass a comprehensive 167 point Nissan Certified Pre-Owned inspection.When I called Nissan corporate about being sold a car that was obliviously doctored just enough to not exhibit smoke smells during the sales process but is now undrivable because of the toxic smells inside the vehicle I was told that this is between me and the dealership that sold me the car. I asked them directly: So you are telling me that Nissan made a CPO promise to me that included no smoke odors and is now unwilling to stand by their customer. The response was, and I kid you not, was Yes. Furthermore, there was no concern or followup that the dealership was playing fast and loose with the inspections and the how the dealership dishonestly presents CPO cars for sale. Based on this experience I will never buy from Nissan again. Its all promises until they get a sale, then you are on your own. I wont be doing any more business with a corporation like that.

I own a 2003 Nissan Altima 2.5L. The vehicle was purchased used back in March 2006. It had 27k miles on it. Through the years, it has been serviced at a Nissan dealership in Mt. Holly, NJ. In March 2011, a service engine soon (PO420) appeared. The cat converter was replaced along with plugs. The invoice was $1,132.92. The vehicle had 121k miles. Today, it has 152k miles and another service engine soon pointing to the same PO420. I am told it needs another cat. Thats only 31k miles on the replacement. I am aware of the original federal warranty on catalytic converters - 8 years or 80k miles - and that Nissan replacement parts carry only a 12-month / 12k mile warranty. However, as both a consumer as well as a logical person, since the original converter lasted 120k miles and 9-10 years, the replacement should have been comparable. My decision to keep the car at that point may have been different had I known of the unreliability of the replacement. Additionally, my vehicle is now experiencing excessive oil consumption - one quart every seventy-five miles. This obviously is a result of the degradation of the cat, particles of which have worked their way into the cylinders and scored the walls. This has occurred about a month ago since the second service engine soon light. I have contacted Nissan Consumer Affairs (Case# **) who offer no assistance. I have also reached out to Mr. Brian **, Sr. VP of Sales & Marketing of Nissan North America. I havent had the courtesy of a response. This company has lost me as a loyal customer. They will advertise otherwise, but Im sure that they really couldnt care less.

I purchased my new Nissan in 2001. I bought it outright from a dealer in NJ. I have had several major problems with this truck since I purchased it. The first was the gas tank rusting and emitting fumes in the cab. Every time I filled the tank the smell was terrible inside and outside the cab. I contacted Nissan several times and they refuse to do anything at all. This cost over a $1000.00 dollars. A year later my oil pan rusted badly and was ready to fail and I had that replaced. That cost $900.00. My electric blue paint started peeling on the side of the truck for no reason at all and continues peeling. If I choose to have it repainted that will probably be $2000.00. I wont ever purchase another Nissan and I encourage anyone who is thinking of buying one, DONT!! You will be very disappointed. They dont care about their product or customer service. In two words, they suck!!!

I bought a brand new car on 2020. After 1-2 weeks there was problem on aircon of car the dealers still couldnt fix that, after that there was a problem on the seat of car still couldnt fix. Now the paint started to fade on the car. Its just been 1 year and went to fix the car for about 10-12 times but still same. Doesnt feels like a brand new car. Worst car I ever had. Never ever gonna buy Nissan cars again.

My car was bought brand new 2013 Nissan Sentra. The car has less than 68000 miles on it and the transmission has gone out. Nissan Corporation has been a complete nightmare to deal with. They will not stand by their cars even when there is a lot of complaints about this type transmission. I have filed a complaints. They are the worse company I have ever experienced.

I purchased a Nissan Xterra from Team Nissan of Marietta, Ga on 11/10/2011. The sales officer gave me prices of the available models. He misled me in prices several times on phone that resulted in early sales of my Xterra in possession and prompted me to buy on emergency basis. Apart from this, he gave me misleading information and avoid disclosure responsibility as he mentioned that only shortcoming in the vehicle. I was buying Nissan Xterra S model against X model, that one has alloy wheel, automatic outside mirrors and hard wood in trunk. And the one I was buying had missing these 3 features. Plus I would save $2000.I purchased the vehicle and I found out the next day while I was driving to the church with my wife that it did not have the main necessity like inside lights on drivers side, and the mirror on the passengers side. We are senior citizens, I dropped my hearing aid one time and denture on another time, and tried to turn on the light to find and there was no light. I had to pull on side to find them. I complained the next day and they did not entertain me and said the sale has already been reported to Nissans main office.I complained but Nissan North America did not respond. I also participated several times in surveys and as of this date they have not responded yet. I am experiencing hardship which will continue till I own this vehicle. Now finally I am trying to complain to watch dog agencies, BBB and good governance and fair trade, and still if Nissan would not address this, I would report through media.

Nissan has produced a product with an obvious defect and has not warned their customers that if not repaired, then it can cause major problems with the transmission. I have had to pay over $5000 in repairs and rental cars for one month. There is a backorder on parts to replace the overwhelming amount of transmission repairs.

I had to have my 2009 370Z towed to the dealership twice. The dealership did not know the cause and the car just started after some testing. They released the car not knowing if it would do it again. 1-2 weeks later, on a Monday morning, the car did not start after my appointment with a client. The dealership, after weeks of review, could not test out or get the car started. In the meantime, I am working with a gal at consumer affairs. I told her what happened, and a week she called back stating they are not accepting the claim as if it were an owner maintenance issue and 3 months out of warranty. As we found, it was an electrical something in the steering column locking the car down as if it were being stolen. This is certainly not an owner maintenance issue and the car was only at about 32,000 miles. This little bit of time did not affect the outcome and certainly not the mileage. The problem is Nissan did not want to stand behind a known problem in other vehicles with the similar theft deterrent systems, but also because of the cost of replacing the whole steering columns - $1,200 plus. Welcome to my first Nissan experience. I will not buy another.

Great car to look at but dangerous in city driving due to transmission. Nissans transmission would have to be the worst on the market. It does not work well in city where it has to change a lot. Very dangerous at take off, motor revs a lot and you go nowhere (does not change up), seems to just slip.

2014 Nissan Rogue SV - 2014 has few design is not useful and use some cheap material for inside. Like monitor is very easy scratch and crack. In my car I was use very carefully. I was do nothing about it, no hit it...still get crack. Maybe my area are too cold and get hot...make plastic crack. And front windshield wiper cant hood up because by the engine cover. Very difficult clean up at snow time.

I purchased brand new Versa Note in August 2014, from the beginning the car was acting strangely - turning signal didnt work properly, the car was wavering on the road, made all weird cracking sounds and after every long ride, burning smell was coming out from left and rights tires. I brought it to Nissan services, but they couldnt determine the problem. I dont know anything about the cars, but can tell that eventually part of the axle was changed. Two weeks later I was driving back to Nissan with emergency lights on. Car was shaking so badly that I couldnt keep it in one lane. Once they took it on a test drive the wheel fell off!!! And they had to evacuate my car!! No one knows what was the problem, but they decided to replace the whole axle. Thanks God I didnt take a freeway that morning when I was bringing my car to a dealership! I am not satisfied!! I am pissed!! I am upset!! I purchased a new car, because I believed it would give me a sense of safety and security. But actually I got a lemon instead!! Mine and my kids life was put in danger! The car has a bit more than 5.000 miles on it, I am so caring with it, but it is bad. I am afraid to drive it now, even when it is being fixed, one week ago the wheel came off (which I doubt happens on a regular bases), how can I know that one week from now the roof will not be blown away or the car will not explode, or something else!!And another thing - when I cancelled some of my Christmas plans and was ready to go to pick up my car, Nissan representative called me and left a voice mail, saying: Oh, the car is not ready yet, I forgot to tell you that while we were fixing the axle we scratched the bumper... It sounded like they forgot to fill up the tank! I dont know if they are the one who responsible for the wheel falling off (because 2 weeks before it happened they were replacing the bolt) or Nissan just makes lemons, but I want this crap to be resolved! I have never heard or been in such a ridiculous and at the same time stupid and banal situation! I am going to talk to a lawyer. I want you to replace my car, return my money or other options. But I dont want to have any business with your company anymore. It is a big name, but a thin quality level.

I own a 2013 Nissan sentra. I purchased the vehicle in Dec. 2015 and now my transmission cvt is out. Unfortunately Nissan offered only to cover half which means I WILL HAVE TO PAY $1600. I will put a down payment on a new vehicle than steady have to deal with these issues.

I have owned my 2014 Nissan Rogue brand new. I have had nothing but problems with it. Transmission, breaks, electrical, navigation, tail hitch, seat belt covers, brake booster x3, mounts, struts the list goes on. I tried to claim lemon law several times and get denied. My vehicle has been falling apart since I got it and get zero support from Nissan! It is back in the shop for a failed brake booster and now they want me to pay for it! Dont buy a Nissan ROGUE ever!!!

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

Our 2013 Nissan Altima (3 years old), only 89, 000 miles and we have owned for 2 years, the transmission went completely out. We have maintain, like clockwork, all maintenance on this car. If tire pressure light appeared we took it to the DEALER ONLY. This car has only been serviced by the Nissan/Infiniti dealer. We logged a complaint with Nissan consumer affairs and they declined repair and/or assistance with repairs for a major component of the car. Her response because we were 28,000 miles past the 60,000-mile warranty or 5 years, which we are under the 5-year mark, they could not do anything and we are responsible for the repairs. $4500 dollar repair and they refuse to even assist with the repair.We were told by a Nissan mechanic that Nissan is fully aware of the issues with the transmissions in the 2013-2015 Nissan Altima and yet they won’t do a recall or provide assistance to owners. This is heartless and senseless of such a major company. Lost and dont know what to do as this is major, while we are in the middle of planning our wedding, daughter car went out and its the holidays. Real nice Nissan.

I own a 2005 Armada and the liftgate and rear window has not worked in several years. I thought it was just my SUV. But after reading about others with the same problem, it must be a flaw in the parts. It concerns me because it can become a safety issue. Has anyone looked at a recall on this issue?

I purchased a New 2016 Nissan Rogue with 3 miles on it on December 13, 2017 from Clay Cooley Nissan in Irving Tx, 3-4 months into the purchase I start having an issue. While driving the O/D light comes on by itself, the RPMs rise, the car revs high and drives rough. I have read it is a possible transmission or computer problem. I have taken the car to the original dealership of purchase and another one to get checked out. They both claim they have driven the car, hooked it up to their machines and dont see the error. But as soon as I get the car back the issue repeats itself. They told me I need to bring the car to them when it happens which is hard because it happens at random on my way to work, school, and other daily activities. The dealerships are either too far to make it or outside of normal business hours.I complained and reached the sales manager J **. He prompted me to come down and they would trade me out of the vehicle into a new one and keep my payments the same! A complete LIE, I get there and they pump me up, “This is going to be painless. We will get you in & out,” and start asking me for a money for a down payment and try and put me in an Altima which is not what I purchased originally.After getting upset, I leave in the same messed up car. NO HELP. Just a full tank of gas and one of the managers says, “Well the car still drives so just keep driving it and when the error happens switch the gear. Itll go off.” So he wants me to pay for a car that is clearly giving me trouble and just drive it and jerk it around and keep rolling! Then says drop it off at service when I just picked the car up. How many times do I have to leave the car and be without a car to drive? I am disgusted and disappointed by the service I have received. This was my first time treating myself to a NEW car and it was a complete mistake. I hate Nissan. The car still has the issue, nothing resolved.

I have complained to Nissan numerous times about back up camera malfunction. I have even recorded videos and let them see me driving and that the camera shows what’s behind me. My radio shuts down for no apparent reason. This is a 2018 Pathfinder. I hate Nissan and everything they stand for. Theyre a bunch of liars and don’t keep their word.

Nissan lied to us about the extended service plan. Parts that were listed on the pamphlet they used to sell on the extended service plan were not actually covered under the plan. We have called Nissan Consumer Affairs, they dont care. Some of their representatives tell us the parts are covered, others tell us they arent. One of their representatives told me he would accept that listed parts arent covered, pay for them, and move on. That is what I suggest every Nissan owner should do. Move on to another car maker. Until you can get rid of your Nissan be honest when people ask if you would buy another, tell them no. Tell people you are not happy with Nissan. Explain and give examples to people of what Nissan does wrong. If Nissan wont listen, we must get everyone else to listen to us. Dont buy a Nissan.

We purchased a new 2015 Nissan Rogue with a CVT transmission, we also paid for an extended warranty. We have since put 91,000 highway miles on the vehicle. The transmission began to stutter and lightly slip at random intervals. I DROVE it to an authorized dealer (Antwerpen Nissan here in Owings Mills, MD). They told us that after ($149) diagnosis, it needed a valve body and cooling assembly. We were then informed that it needed a new Catalytic converter as well. They stated that our extended warranty expired at 60,000 miles, but Nissan would cover 60% of the transmission work.After replacing the parts, the vehicle was still doing the same thing and now would not shift out of 1st gear. We were informed that we were now responsible for an additional $1377.00 for another transmission part. Remember that I drove the vehicle there, with NO issues of shifting our of 1st gear. Bill at this point would now be around $3700.00. They have now replaced the additional part (I was not told what the mysterious part is) and again the vehicle will still not shift out of 1st gear and still slips. I have now been told that they will have to try and figure out what to do next, however it will of course be an additional charge.They have had the Rogue for 2 weeks now, they DID provide a courtesy car after 4 days. I have cited multiple online recalls for 2012 to 2018 Nissan Rogue with the CVT transmission, as well as lawsuits I have found about them. I was told that my vehicle is not listed by the Highway administration as being part of any recall or bulletin. BEWARE. We are adult drivers who are not rough on our vehicles. We are without our vehicle, currently sitting at a huge bill, a broken vehicle that has only gotten worse from the work that was done, and still waiting to hear how much MORE we will have to pay to get our Rogue back.

I submitted an earlier complaint and the complaint was closed after three messages left when my phone number provided was not working (because my home phone works off the internet). My internet was down for a couple of days and towers were not working properly in my area to allow signal to my home. After this was explained, left on numerous and countless messages, emails and voicemails with Mrs. ** with Nissan Consumer Affairs who was handling the case at the time. I received absolutely no response from Mrs. ** and her reply was she no longer handles Nissan consumer vehicle complaints. I spoke with them very respectfully and explained; I will be resubmitting a complaint due to lack of multiple communication issues in not receiving a call back or response from said date 5/7/2015 up to 5/18/2015 regarding the various issues and in the handling of previous Case # **, and how quickly it was closed. The vehicle safety concerns and issues are my number one priority and should be Nissans as well. Mrs. ** responded that will be fine and maybe we can handle it appropriately, readdress issues and concerns, with proper documentation. I HAVE NOT BEEN ABLE TO RE-SUBMIT COMPLAINT DUE TO ERROR MESSAGE FROM NISSAN CONSUMER AFFAIR REPLYING MY NAME IS WRONG AND REJECT MY EMAIL NOW which reads Access Denied. You dont have permission to access http://www.nissanusa.com/apps/contactus on this server. Reference **I have tried to resubmit the complaint numerous times once again and it is unaccepted. I felt Nissan was not able to make an appropriate assessment and determination based on lack of information theyd received and lack of communication in handling of this matter by the person Nissan assigned to this complaint. New issues have since arise. I am trying to resubmit another complaint too and maybe this time with my personal office number being provided will avoid lack of communication and we can fully address the safety issues I am presently having and been having with this vehicle, 2012 Nissan Versa since purchase date at CarMax in White Marsh. The brake pedal is now fluttering and the seat belt just locks for no reason while driving. My vehicle has been parked and I am driving another family vehicle. In addition to this complaint, I am contacting you because I have been experiencing and have been experiencing serious safety problems with 2012 Nissan Versa Sedan make and model. Although, I realize Nissan makes some of the greatest vehicles. The 2012 Nissan Versa I purchased I noticed has very serious safety issues that began the day I purchased this vehicle at Carmax, White Marsh, MD lot. After pleading with Carmax to take this vehicle back for a year and 1/2 they would not allow me to give the vehicle back to them the day I purchased it. The problems with the vehicle upon purchase of the vehicle were brakes did not work properly at all. Carmax attempted to fix brakes 3-4 times, pedal would not work and often get stuck, defrost does work and takes a very long time and during rainy conditions it doesnt work at all forcing me to roll down windows to clear them, noise coming from around side view mirrors, freezing of both side view rear mirrors during winter and freezes during driving in cold conditions, vehicle is unable to sustain any type of wind or rain conditions and Ive literally shifted into another lane numerous times while driving on the highway, over a bridge, and even on the street, if a truck or someone passes me at high speed 65-75 I easily shift out of lane-position.Paint job was very poor-scratched terribly, body is very weak and fragile, no matter what hits my vehicle a pebble cracked the glass, a slight hit will hugely dent the vehicle and has, rear window in the passenger rear side will not go up and down properly at all. I have submitted endless complaints regarding my vehicle and I am very dissatisfied with this make and model; believe I may own a defective model because there are too many issues with my vehicle. I dont know what happen with this vehicle but the safety issues I experience regularly really concern me and the family I have ride with me. Please let me know what you can do to address these serious concerns. After two years of battling with Carmax Corporate Office for a year 1/2 to take this vehicle back; I am now contacting the manufacturers of this vehicle. The vehicle I purchased is not safe and has not been since the day I purchased it. I have been in 3 different accidents. The first week after complaints were made and I purchased it I was unable to properly brake and ran into the back of the vehicle a week into owning it after reporting the brakes were not properly working. I pulled into a parked car and could not maneuver appropriately into a parking lot and hit a parked car as the pedal locked on me and brake would not work properly. There are multiple dings, hits, scratches, dents because vehicle was not properly painted. A two year vehicle looks like I owned it 20 years. My concerns and safety issues are not being taken seriously and believe if Carmax would have notified you of this something would have been done a lot sooner to address these issues instead of being taken advantage of during purchase of this vehicle. My younger children nor my husband wish to get into my vehicle because the serious safety concerns they have and also experienced with me while riding with me in 2012 Nissan Versa. I think Nissan makes excellent cars. Just this one has multiple defects. Please contact me with ideas or a solution you may have to fully address these issues. I look forward to trying to resolve these issues. Thank you for your time and attention to this complex and serious matter. In kind I have been patience, respectful only to be met with NO RESPONSE and NOW UNABLE TO RESUBMIT COMPLAINT FOR PROPER HANDLING!

I never thought I would dislike Nissan, after having purchase two cars from them in the past. But the preown side have a car salesman (Jose **) that is very unprofessional, and arrogant. The issue did not just end with me buying a car and in less than a month had to bring it back two times but the service I receive from Jose have ruined my chances of giving them another try. And when asked his manager to call he never did. Humberto **. Be careful buying from there. The cars have issue, they charge. They may want to charge you for their inspection they did before selling car, ask for that money back because the cars are taken not to Nissan if it is not a Nissan car, some to Jiffy Lube for oil change etc. The cars are not checked out properly and the only good person that helped was ERiC, the sales manager Humberto ** will not follow through. Be very careful. Buy at your own risk and ask questions on the wear and tear, get the car facts beforehand. It is not always driven by one driver. They use cars on lot as loaner cars.

Route 23 AutoMall was pleasant when I purchased the lease on my Nissan Maxima, however when my lease was over and I needed to return the car, everything was different. I purchased my lease at Route 23 AutoMall in NJ and then moved to Rhode Island. However, when my lease term was over, I returned my car back to Route 23 AutoMall where I originally purchased the car. Once a customer, always a customer, think again!Route 23 AutoMall lied about willingness of returning out-of-state license plates to the DMV and instead, salesperson ** kept them in their desk drawer. This action resulted in property tax from Rhode Island for 3 months when I no longer had the car. Returning the plates to RI DMV is the only indicator to stop property tax from being generated. I am seeking $148 from dealership to cover the timeframe (June-August) where I no longer owned the car, but was being charged taxes because salesperson kept the plates in their office and had me believe they were going to mail them back to Rhode Island. When I complained to Route 23 AutoMall, I was given no consideration by the salesperson **, office manager **, office manager **, and instead treated like a bothersome customer.#Route23automall #Nissanlease #Nissancustomerservice #Nissancomplaint #NJNissandealers

First Instance: I booked vehicle at Nissan Alissa Showroom at Prince Sultan Road, Jeddah on 24-6-2016. While booking vehicle, I had been told by sales supervisor that I will get vehicle before Eid (festival) but after follow-up for vehicle, sales supervisor said that he didnt promised but just he said he will try. My Experience: My question is when you are aware that it is not possible then why give false commitment and false hope to customers.Second Instance: When I got sms of registration of my car number plate on 20-07-2016, I went to showroom expecting to get car. Sales supervisor checked his computer and said, my car is at Falisteen Road branch. I have to go there tomorrow before 11:30 AM or else I will not get car. As per his instruction I went. It was 21-7-2016. Delivery staff said my car not yet reached from warehouse and I have to wait. I waited for 5 hours and finally at 3.55 PM my car reached. I got it at 6.00 PM. My Experience: Making customer wait for complete day and waste their time. Their attitude is a customer has to wait, no issue, it is norm. There is no coordination at all between teams/department and no one follows SOP (I doubt, if there is any). Just chaos. No one take a lead to solve customer issue. Just blame other co-workers.Third Instance: I had been handed dirty vehicle. From inside floor was wet, dirty dusty hands prints on car door panel, exterior crevices is full of sand. When asked why its not cleaned, answer is cleaners are lazy. My Experience: No one bother about customer experience and staffs are not trained about their job, which leads to casual attitude towards work. I decided I will never buy Nissan againFourth Instance: Very next day when I try to start the car it was not getting start only clicking sound (as Friday and Saturday service department is closed, I have to wait till Sunday). I went to the dealer. He said I have to go to Auto Star showroom on Tahliya road that is the workshop. I went there. They said battery has to be replaced. My Experience: Speechless!!!Fifth Instance: I had been told that they dont have battery in stock so I have to come next day. I express my disregard then workshop manager told me to wait, he will buy on cash and I can my take vehicle today. I have been waiting. When there was only one hour left for closing, I inquired when will he receive battery. He dial some numbers and spoke to someone and said he cant help me because he dont have petty cash. My Experience: Wasted my time by giving me false information and finally give lame excuse. Battery is out of stock!!! A joke.Sixth Instance: Next day I was expecting call from workshop. I didnt get any call till afternoon. I call them to check. I spoke to manager. He said till now its not ready and he will call me back once it is ready. Alas! Not any call, not even to apologize for not getting vehicle ready. When I didnt get any call for four days, I went and blasted manager he put some local battery and gave me car. My Experience: Nissan has to be one of the worst companies known to man.Overall Experience: Please check picture attached and decide yourself. I even complaint to Nissan Middle East head office, only reply I got is: Greetings from Nissan Middle East FZE. Please note that, we are reviewing your case with our local dealer in KSA and you may expect to receive an update soon. At the meantime, should you require further assistance please do not hesitate to contact us. Not even I got a single call from anybody. I just say if you want to stay happy keep yourself away from Nissan.

We enjoy our Nissan except that the back door has to be slammed shut or it doesnt close tightly. We like the back and the extension that comes with it. I would like to have more USB outlets though. More leg room in the back may be nice too.

Dont waste your time going to Nissans Consumer Affairs dept. with your complaint. They only play games. I was told I would be called by an investigator and I missed the call so he leaves a message he will call me in 5 days every time he calls 5 days. When you try to call back you can call 5-8 times and no one answers nor do they call back before that 5th day. So when they say call them first do yourself a favor and call the Better Business Bureau first and Consumers Affairs.

I bought the vehicle(Nissan Navara) new in 2006. In 2009 (less than 3 years old) I complained about severe chassis rust. I was fobbed off but also told in writing Should you have any issues with corrosion of the chassis in the future, your vehicle is covered by a 12 year perforation warranty. Now the chassis has failed and broken in half! They say on 18/3/2015 this isnt a situation where we would be able to offer a gesture of goodwill because of your vehicles age and mileage and the fact that the corrosion warranty does not cover the chassis.

I purchased 2019 Nissan Sentra SV, and within 6 months of driving now my car doesnt pick up properly and I can hear machine noise from my car. Its just 1 year old and I am experiencing this issue. MY car heating also does not work fully, it takes at least 20mins. If I have kept my A/C or Heater on, then car does not go beyond 60MPH and I have to give maximum acceleration. Engine is faulty and Nissan Dealer is not ready to fix this.

My husband and I leased a Nissan Rogue as a second car for him to drive back and forth to dialysis. We choose Nissan because of a very good lease program available to us. This was our first experience with a Nissan vehicle but not a lease program. 14 months in the lease, my husband passed. I called Nissan numerous time to work out a deal to get released from the Nissan and lease program. The penalty to get out of the lease is full payment of the lease minus one payment. Much to my surprise there is no death penalty in the lease agreement and basically I am stuck with the car and lease. I explained my hardship on not needing 2 vehicles with no longer having my husbands income, no longer having a need for a second car, no longer needing to make vehicle insurance payments or license payments. Needless to say, how disappointed I am with Nissan to not honor a death of a spouse or hardship. I have been very vocal on my disappointment of Nissans treatment and their lack of sympathy of my husbands passing. This was my first and last time I will ever purchase a Nissan vehicle.

The 2008 Nissan Versa we bought new from WESTON NISSAN broke the transmission 10K miles after the extended coverage NISSAN USA put in place after realizing the issue. The results is that owners of NISSAN cars CVT transmissions will inevitably have to REPLACE NOT REPAIR NOR REBUILD the system. Estimated cost to fix your vehicle in Florida is $4-5000.00 USD.

Five Star Nissan Albany, Georgia - I cancelled my Gap ($700) and Service Agreement ($4300), purchased a Nissan Murano for $37000 and ended up paying $53000. I was hit with all kinds of hidden charges and got a $3000 rebate. I got a check for $2300 after all of this. My finance person told me the money would probably be deducted from my finance, but it never was. I would like to know where the rest of the money is. I could have purchased a 750 BMW for this price. I am very disappointed and I dont think I will do business with Nissan again.

Weve purchased our Nissan Primera 1.9 dci on June 29, 2007 in Hungary as a new car. Dealers Address: Nissan Balogh, H-4431, Nyregyhza, Lujza utca 19, Tel: +36 42 595 115, Fax: +36 42 595 114,). Our former car was a Nissan Primera, too .Last week we were going home by car with my two little sons when suddenly thick smoke came from every vent of the car. We could hardly breathe and my children were shocked. It was really frightening and the air bag alarm went on. Thanks to my composure I switched everything off and we left the car. I called a trailer as I didnt dare to restart the car. They took it to the Nissan service. It turned out that due to an electric circuit, all the wires got fire and they burnt down. I simply dont understand why the circuit breaker (fuse) did not work?The Hungarian Nissan service says that they cant give a proper explanation for this failure. My sons and my life were at risk. What if the fuel gets fire and the car explodes? We bought this car as a family car as we believed that a Nissan is a reliable and safe car for a family with kids. Now my cost would be about 300.000-400.000 HUF (1.000,-1.400, ). Im not able and not willing to pay that amount for the repair as I believe that it is a faulty construction. I want an explanation for the accident and a refund for my loss!

DONT BUY NISSAN SENTRA - I say sentra because thats what I own. Purchased a 2013 sentra and the car haven been back to the dealer more than I have been to the doctor during the same period. Too many problems. As of Aug 16th 2016 less than 34,000K miles: Oil leak steering rack, CVT slips and poor acceleration, Brake noise, Shock replaced below 20k miles, Air bag light - countless, Dead battery - replaced 3 times in 3 years - I tired of telling dealer its not the battery. Stupid! Smelly AC - Like dead animal, Rear bumper color changed... parked in garage all the time... sun isnt a factor. Work from home. DONT BUY.On the issue of dead battery... well I went to two funerals out of the country in July and Sept 2014. Gone for 3-4 days each time. Arrive well guess what? Car didnt start.. In October of the same year went on a cruise Friday got back Monday... wont start. August 12th 2016 went to get an oil change. Got out of the car at the dealer, give the key to the guy at the desk. Ten minutes later he walks inside... Sir do you have a set of keys on you? NO...I just give it to you I repiled. Rep. replied.. The car wont start.Okay... they jumped it... which it started. Did battery test etc... said all is good. Saturday morning it started... just wanted to check. Wife and I decided to go for dinner selected a place... one hour drive away from home. Not just for the food okay - for the drive and spend time together. Well after we got dressed around 6pm ready to go... car wont start. Ok I got a jump and off we go. After 11pm we decide to head home, got to the parking lot car wont start. Finally close to midnight someone give us a jump.. it started and we left for home. Got home without any issues.Next morning 9am sunday... well not even a jump could help it... it was DEAD but I must say it was trying to turn over but it couldnt get there. Lights started flashing, beeping etc... like Christmas. Finally after trying well there wasnt any juice left. I GIVE UP... THERE GOES MY SUNDAY. Called Nissan Monday morning. Customer service said they wont get it towed. I had to pay out of my pocket... that did it. I let loose on the rep. but after apologized to her not her fault... but I was pissed. I told her let a manger called me. They said 24hrs. So 2 days wait... now I used my AAA and towed the vehicle. Battery changed again. Car is running for now. Today I missed the mgr call. I returned the call and left a message....

Nissan Finance has been difficult and cumbersome from the very beginning. Currently, I am dealing with paying off my loan. I paid through their bill matrix system. I never received confirmation of my payment. When I phoned them, they informed me that it will take 60 days for them to process my pick slip. The customer service department did nothing to resolve my concern and seemed rather aloof. Thus, I will not be able to sell my car for another 2 months.

In the short time since I leased my 2018 Nissan Murano, I have visited the dealer multiple times and called consumer affairs regarding front collision and ABS warnings. Consumer affairs DOES NOT HELP!!! They are worthless and the representatives are a joke. I will NEVER NEVER NEVER lease or purchase a Nissan again!!!!

I am the owner of a 2013 Nissan Rogue S AWD Special Edition. Prior to this vehicle I have bought Two and Leased Two, and believe me there is No Loyalty from this company. My complaint with Nissan is - on Sept. 2014 I brought my car to the Dealer MLG #34,387 Newburgh Nissan NY for CVT transmission problems. Whining and over heating causing loss of power while driving on the highway, very dangerous. They found an ABS code C1106. Had no problem until April 2015 and it happened again, whining and over heating causing loss of power while driving on the highway. So I brought it back to the Dealer MLG #45,452 Newburgh Nissan NY and they could not duplicate the problem and NO codes. OK so now I called Consumer Affairs of Nissan and I received a return call from ** (615) 725-7592 who gave my a REF. # **. Told her what was going on and she insisted that I take to a different Dealer for a Second Opinion. So thats what I did, I brought the car over to another Dealer MLG #45,963 April 2015 Middletown Nissan NY and they couldnt duplicate the problem as well and NO codes. And now to top it off, this problem its costing me money to a Rent A Car. OK So I picked up the car and on May 2, 2015 it happened again. On May 4, 2015 I had my friend hook up the scanner to check the system and found a stored code. Transmission Fault code P0744 Torque Converter ECU part # 31036-JM62A. So I brought the car back to the first Dealer Newburgh Nissan NY and thats where car is now, and they wouldnt give me a rent a car so I am stuck home. I left several messages with ** and have not received a call back. Shows you how concerned she is about this problem. I also filed 3 Vehicle Safety Complaints with Safercar, gov...

CVT failed on our 2012 Versa with 67000 miles. Nissan will not provide any assistance with the $4000 failure. Apparently they were losing too much money repairing these transmissions and decided to turn the problem into a profit center. Now they are having problems sourcing a replacement! Chrysler used the same Jatco transmission in three of their vehicles, but discontinued use because of the problems. I didnt realize at the time but my Jeep patriot company vehicle which also had a transmission failure uses the same transmission. Two rules for buying a car: 1. Make sure its not a Nissan 2. Dont buy if it has a Jatco transmission.

I have done business with Nissan Motors for the past 6 years. I recently turned in my Lease for a 2010 Nissan Maxima. After near 45 days, I received a bill for $1600 for excessive wear and tear. I have never seen such a high bill and even when I turned my car to dealership, they mentioned this was one of the cleanest cars they ever got back. When I called Nissan Acceptance, they started saying you should review the contract and should have done a 3rd party inspection before giving the car back. They claim they sent me a letter too... but I never got anything. All I got was phone calls asking me to release another Nissan. I have leased vehicles before and this is the shadiest process. Good luck to Nissan as I will ensure none of my friends will get a Nissan anymore... Awesome customer service... Way to go Nissan...

We ended our lease with Nissan through NMAC and had a balance due on our mileage. When we turned it in we bought TWO NEW ROGUES. Since we send monthly payments toward the balance on the lease instead of paying it all at once, they notified the credit bureau saying we did not pay the balance! We are paying them for three cars! Also, when we bought the cars they did not clean them meaning there is residue on the windows where the stickers were. Not even one follow up call, no notices for check ups. Really lousy customer service AFTER you close the deal. Totally disappointed. Cars run fine, the way they treat people is the problem. We will not buy from Nissan again.

When I purchased a 2011 Nissan Frontier, I was asked, How would you like your payments to be made? Through automatic withdrawal or through mail? I clearly stated that I would like an online account that would draft my payments automatically on the 17th day of every month. When I first discovered that payments were being taken from my online account and through mail, I contacted my bank to stop the payment. I then contacted Nissan to inform them I did not want my account being drafted twice a month. Fast forward to a year later: the same thing, but only this time Nissan Finance writes an email to me apologizing for mistakenly drafting twice out of my account. I took the initiative to cancel one of the two payments that they were taking. Once I did, Nissan did the same thing; therefore, no payment was received for the month of July. Harassing phone calls everyday all day began approximately 4 days after. I spoke with a lot of callers (all of which I cant understand due to language barriers). I explained my grievance and they said, Sorry, but you now must make a payment for last month.” I find this company to be poorly run, disorganized and filled with negligence across the board. I can promise that this Nissan 2011 Frontier will be the last Nissan I buy and I will gladly share this story with anyone interested in buying a Nissan.

New vehicle purchase. Nissan Motor Acceptance called a reference of mine a week later leaving a callback message after the purchase. I called back the next day and was informed it was a verification check. I felt embarrassed. Nissan Motor Acceptance didnt leave a message on my cell which is the first contact number. I believe references shouldnt be contacted unless a payments missed, emergency, or to locate the whereabouts of the customer. Nissan Motor Acceptance is actually the billing department. My first payment isnt due for another 34 days! Nissan already sent a letter informing me of the billing department and online options to manage my account. My reference shouldnt have been contacted. A message shouldve been left on my phone allowing me time to contact them back. Im posting this cause people need to know what theyre getting into with Nissan. Just think if a payments late how theyll respond!

I was leasing Nissan/Leaf 3 years. When I called to return instructions at end of the 3 year lease, they offered to extension on one year (with first 3 payments waiver) but they reported to all three credit bureaus 60 days payment late, and when I found it they credited payments as per agreement but my credit profile shows 60 days late not removed from credit bureaus Experian, Equifax and TransUnion. No response from Nissan. My credit score went down so bad I am not able to get pass any credit check. The incorrect 60 days late payment impacting my consumer finance and credit profile.

2009 Murano purchased new at 109k check engine light came on (code 011). Dealer says that the seal/gasket for the timing chain needs to be replaced. Parts $25, labor $2400. Nissan Consumer Affairs covers 80% dealer covered 10% and I was responsible for the rest. Still not happy that my engine has to come out and there are no guarantees after the vehicle will be in the shop 2 full days, SCARY! Nissan seemed helpful.

Never in my life will I return to this dealership (Power Nissan at South Bay) and I advise to be very careful when dealing with the people here. I came into the dealership requesting a Lease Buyout Packet which I was instructed to get from Nissan USA after calling over the phone. So I come in and I was told to wait for **. I waited over 1 hour to only be rushed out of his office, and after declining extended warranty, he literally threw me the purchase order. I couldnt believe the service this man was providing my father and I. I took the purchase order to my credit union to finalize the loan being that I didnt like the customer service given to me there at the dealership. The credit union mailed Power Nissan South Bay the check. I figured we were done and the loan was paid off. Well I was wrong. The same rude unprofessional man by the name of ** called my father and basically threatened him with returning the check back to the credit union if he didnt go in the dealership right there and then to sign the paper work for the extended warranty. My father told him “I don’t speak English.” He then told my father “You’re in America, not Mexico.” My dad couldnt believe his ears. He then called me to tell me what was going on. I then called Power Nissan and requested to speak to ** and then it all went down. This man began to yell and curse me out after I questioned him for harassing my father. He stated that we better go in there ASAP or else. I then asked to speak to his manager and he stated “I am the manager. I’m the senior manager and I don’t have time for you. Go somewhere else” and hung up on me. I called him back and told him Id be coming to pick up the check. He then said “Don’t bother its been destroyed.” So now my question is what’s going to happen to my loan. And where did all this come from. Never in my life have I seen or dealt with such an animal. Yes animal, he is not human. A human doesnt treat others this way. I am so disappointed and don’t even want my 2 Nissan vehicles anymore. I will never ever purchase or support a Nissan dealer after this horrific experience. I have reported this incident to Yelp, BBB, Nissan Corporate I want this to be known. You do not have the right to treat customers this way. I don’t know if this was an act of racism or if this man is just plain evil. Just because we are Mexican/Hispanic doesnt give you the right to treat us any less. The manager of Power South Bay is a total jerk - the rudest, meanest, ugliest person Ive ever met. Hope God forgives you.

The airbag light is blinking. I spent $80 for them to tell me that its a bad harness kit b1182 and that it will cost over $300.00 to fix. I have read that this is a known issue, but a recall is not being created.

I purchased the new 2016 Titan XD Platinum... 62k. Within 30 days they offered the 2017 with a standard 5 year 100k warranty and a rebate of $4500 on the 2016s. After contacting Nissan, I was given 1000 Nissan points which doesnt even cover the cost of a warranty extension to match what is standard on the 2017. As for the rebate, I was given an analogy using Walmart as their example about things going on sale. Nissan offered no help for the loyal customer, but big discounts for potential customers. Seems a bit backward to me. Nissan wants to be respected like Honda and Toyota but lacks the substance and customer understanding to be a tier 1 player. To add insult to injury, now Im hearing that there are turbo issues with the diesel motors. Save yourself the disappointment by staying clear of Nissan.

Murano SL model 2017.5 purchased 5/8/17. Failed Forward Emergency Braking. Returned to selling dealership which insisted the computer showed no error. The dealer refused to road test the vehicle. I called Nissan Consumer Affairs. They informed me they could NOT do anything to caused the dealership to honor the warranty. They would not help me find another dealership to help me. I located another dealership who found a computer error and debris on the camera repairing the problem. The car now operates properly. Nissan claims they have no control over their dealers so if the dealer wont honor the warranty the problem falls on the purchaser. The car had less than 6000 miles when this occurred.

It hit 75 degrees today in California and I’m again reminded why I will never buy another Nissan. My AC doesn’t work in my 2014 Nissan Rogue bought new in March 2014 at Dublin Nissan. It hasn’t fully worked since July 2015 when it inexplicably went out in the middle of a road trip in 101 degree weather. My two passengers and I tried to bear it for an hour, but ended up having to pull over for 3 hours to wait til dark to drive home the remaining 2.5 hours. I took the car to Nissan Capitol Expressway two days later where they spent an entire day (and tank of gas) trying to figure out the issue only to come away with no solution. It only seemed to be replicable in 80 degree or above weather and after driving for more than 30 minutes on highways.I knuckled down and made it through the summer, the car had about 18,000 miles at that point and was still in warranty. December 2015 I took the car back to Capitol Nissan for 25k maintenance and had them examine the AC unit again. Another full day of “work” and no solution. The AC continued to work intermittently, I kept up with routine maintenance and always mentioned the AC issues when I was in for service and still under warranty, always at Capitol Nissan. By late spring 2017 the AC had stopped working altogether, no cool air came out at all and the weather was only heating up. In June 2017 I took it to Nissan with 37k miles on it (Nissan warranty stops at 36,000 miles) and had Capitol Nissan spend another whole day working on it.They immediately agreed it wasn’t a functioning unit and spent the whole day with it, by end of day finding a “solution.” This solution was to drain the freon from the system and re-fill, this seemed to solve the problem. I asked the associate why that hadn’t been done before to solve the issue and he said he didn’t know. I then asked how he knew it was fixed and he said he couldn’t guarantee it and re-read me the description of work done like I was a kindergartener who just didn’t understand. He then only charged me for the new AC fluids and “helped” me with the labor cost by charging me $200. I drove away angry and rightfully so as the AC unit stopped working two days later. I called the associate at Capitol Nissan to let them know and never heard back.I then opened a case with Nissan Corporate to have the car declared a lemon as the AC unit will clearly never work. In that call I told them I truly thought this was a one-off case and that until then I had actually liked everything else about my Rogue. I told the representative that if Nissan awarded me the new car I was actually planning on upgrading to the Nissan Murano and would finance that upgrade through them.Nissan Corporate kept my case open for approximately 18 hours only to dismiss it because the car was out of warranty, they offered me one monthly payment ($350) for my troubles. I did not accept this money as it didn’t even begin to cover the amount of time I had spent away from work and the money I had spent fixing this issue. The way Nissan has treated me has made it abundantly clear I will never buy another Nissan and as soon as I am financially able I will be getting rid of this junk Rogue and buying a Toyota.

I am filling this out on my mothers behalf. I am sorry I do not have more information. I can get if I pressure her to give it up. But she has been victimized by this company and is giving up because she is mentally drained. Basically, what happened is that the car broke down while on a drive across country, out of state. The part (transmission) needed to fix the car took about a month to come in. We had to rent a car to complete the trip and get home on time. The $850.00 in rental fees are not going to be reimbursed by Nissan. This car already in its short life had a muffler break apart and disintegrate. Our trusted mechanic couldnt get a new muffler because Nissan hadnt made one yet. So, he had to fabricate one. He said that he never saw anything like this! The car is only a 2007!

Bought brand new 2015 Nissan Rouge. My tail light has been repaired 3 times due to condensation and currently not fix costing me gas, time, and unwanted mileage. Each time I have to take it to the Nissan Dealership, currently around 357 miles put on going back and forth. File complaint asking them buy back suv or replace SUV, and they said no and set up appointment number 4. If I wanted a problem SUV I would of bought a used one, since lemon law requires 4 attempts to fix it. I cant do anything but put up with the lies they have told me, therefore for all the stress, time, gas, money and mileage I give Nissan a negative 0. Will never buy another Nissan. Since I cant submit this without a star being check I will check 1, but I stand by my negative zero

2012 Nissan Versa with just over 81,000 miles. Took it to a local shop and they said the transmission is toast. Local dealer charged 0 dollars to analyze and realize the transmission is no good. Since the repair of $4.0K will cost more than the value of the car, Im going to junk it and try to get as much money back on the $16K that I paid. I cant believe that a car that is not even 5 years old has a transmission failure! Now that I have done some online research, I am seeing that this is a rather common event for the 2012 Nissan Versa. So why is Nissan not stepping up to the plate and doing something about this? I will never buy a Nissan again and will tell everyone I know about this issue and how Nissan DID NOT back their product.

My Nissan runs good and its been good to me because its easy to drive and wastes less gas. But the headlights look weird and I think different lights might make it look better. I also think thats a small car but with so much space use. It still great and I love it so much!!!

I have been reading the problems with the Nissans... WOW... When I bought mine it had 46,000 on it, that was 18 months ago. I dropped my car Nissan Altima 2012 off Monday and since they didnt have it done by Tuesday they offered me a rental for free. It is Wednesday and I just picked up my car. I have had problems with this car from the get go... I am now on transmission #3 in 18 months. They have never charged me a penny and our dealership out here is amazing! I have called Nissan North America yesterday and they said they would call me today by 5:00. I had leukemia and had a bone marrow transplant, the hospital I see my doctor at is 120 miles away. With the first transmission I would be doing approx 75 mph in the fast lane and all of a sudden nothing. It completely shut down. I have been nearly (could have been fatal) car crashes 3 times. You know how hard it is going from the fast lane to the slow lane with no power. Anyway, I feel terrible for you all paying so much money out. I have been lucky, on my first transmission I was 300 miles from the warranty expiring. I wish you all the best. I am afraid to drive my car now. Fingers crossed for Nissan North America.

I came in to speak with someone about the paint peeling off my car. My car is a 2003 Nissan Sentra. I was told my complaint was denied due to it being 7 years old. Roof and trunk are peeling off. Car is well maintained, waxed 2 times a year. I feel that Nissan should at least fix this problem. This is my first new car, and I am disgusted with the way it know looks. I have been told by several body shops that this is a manufacture defect. Please think about this, Im ready to call turn to ten, Susan **. I dont come down to this, but I will. Thank You.

Just bought a 2015 Nissan Rogue SL - Lynnes Nissan. Problem with the transmission getting stuck. Shift gear getting stuck on drive. Can not move in reverse, park or in low gear. Car is a lemon. Want an exchange!

I am a 2008 Nissan Titan owner, who is seeking other Nissan owners in the WNC area, whom all of a sudden, after a rain, have their paint delaminating causing a white plaque spreading all over. I took my Titan to 3 different body shops I trust, and they each stated the clear coat was delaminating. It was clearly a manufacturer defect. I contacted not one, but two, local Nissan dealerships and have had their GM, service manager, and Nissan specialists (you name it) look at it and take pictures. I have bent over backwards doing everything that Nissan Corporation has asked while I lose multiple hours at work, including having it looked at by their preferred body shop who even said it is a manufacture defect. Now, after putting over 400 miles on a vehicle I baby and do not drive but for pleasure, they are trying to tell me that since it is out of warranty (though the miles are very low, as again I do not drive it on a normal basis) they dont have to do anything towards my Titan. There are numerous claims by others of the exact same issue happening with them (including a lady at the same dealership the same day as I, complaining about the same thing with her Nissan). Although Nissan Corporation states that they have never heard of this problem before (a simple search shows customers back to 2004 with the same problems), I truly believe a class action lawsuit should be started. Please post your experience and if you live near my area.

2016 Rogue bad transmission at 66,000 miles! I am anxiously awaiting to find out if my lifetime warranty will cover my transmission on my 2016!!! By the looks of the reviews I am not feeling very good about the coverage. I bought this vehicle brand new from the Nissan Dealership in Grand Blanc, MI. I really believe a transmission should last more than 66,000 miles. I will leave another review after I get the results of the warranty company.

2008 Nissan Versa CVT Problem. I am crying right now. I do not know what I am going to do. The other day I was driving and took my girlfriend home and the gas light came on. It was late and me being a woman decided to get gas the next day. So I did but when I was half way out of my apts the gas pedal quit working. I thought I had run out of gas so I had to go about 5 miles an hour over across the street to the gas station. Put gas in it and it drove fine and to the grocery store right up the street. On my way home it ran fine and when I turned into my apts the gas pedal quit working again. I have it in a shop for about two weeks and they tell me they cannot figure out what is wrong. They believe it is the CVT. They said it was just a fluke that about me being low of gas that this doesnt have anything to do with it. That it is getting plenty of gas but the transmission isnt receiving the information or something like that.I just got online and have seen over 800 different complaints about the CVT on these Nissans. My life is over if it is the transmission. I am on disability and 65 years old. I barely make it as it is. If I do not have a vehicle I cannot go to my doctor or to the grocery store. I have no family. God what am I gonna do. Does anyone know where I can file a complaint at least. So maybe in the future people will see it and not buy a Nissan and be stuck walking like me. Why doesnt Nissan make good on these. Why??

I financed a Nissan Juke 2011. I was always on time with my payments, never missed one payment for almost a year and a half. Finally, I was able to pay it off with an overage. When I called the first time to inquire about wheres my money, Ive been told that it takes 21 days for the AR to process this. Well, its been a month and I still didnt get anything. Im forced to call customer service every other day to hear the same thing. They dont know where and why. Its not fair. They charged me 6.9% for the loan, but they have my money for a month free of charge. Who knows for how much longer? I even spoke to a supervisor who was rude at times, telling me that the exact sum should have been sent. But he still didnt tell when will I get my money back. I will not be dealing with them again. Such a waste of time, money and energy. I would not recommend it to anyone.

The Nissan Micra is a nice little car, good on gas and easy to get around in traffic. It has none of the usual safety features that most new cars have but it is Bluetooth equipped.

Purchased Nissan Altima..brand new from Davidson Nissan In Watertown NY. My car overheated to the point the indicator was pegged out completely! And fluid spewed out from under the hood multiple times!! First trip to very unfriendly service department..was told could not repeat. Picked up my car and the radiator fluid was still all over the front end of my car!! Next day picked my son up at school. Car overheated to the point I was asked to move it farther away from the building for fear children could be burned from the spewing liquid. Parked in the far end of parking lot. My car was flat bedded again to Davidson Nissan in Watertown N.Y. Was told again could not repeat. Went to pick up my car, they couldnt find it. Called service manager and he told them he parked it in the back field. They brought it to me covered in dirt and yep covered in more anti freeze. This continued for weeks. I told the manager of the Davidson Nissan Watertown NY I did not want the car anymore. I asked him to buy it back. He said all he could do to make it right was an extended warranty, Nissan car mats, 2 free oil changes (I did not use) and a Nissan hat. 2 years later my car suddenly jerks going down the highway. I get off exit and car hesitated. I drove less than a mile to pizza shop. Went to leave and my car would not go forward or reverse.. Called warranty company and had my car flat bedded to Burdick Nissan in Cicero NY (Drivers Village). I was told this morning that transmission had to be completely replaced!!! What it is a 2017 are you kidding me. Yep but at least its covered by warranty. What about next time? Replacing with the same kinda transmission.... Hello..I thought Nissan was a good dependable car. I dont want this car and owe too much to trade it!! Thanks Nissan.

I tried to give 0 stars but had to give one because 0 was not an available choice. I recently moved from NY to NJ and faxed a request to have my title mailed to the NJ DMV. My request was sent on 9/19/11. It has been almost a month and the NJ DMV has not received my title. Each time I call Nissan, I get a different answer from the customer service representative. I ask to speak with a manager and still get nowhere.I was informed today that the title was sent to the DMV on 9/26/11 via regular mail. I could not believe that theyd send such an important document via regular mail. I believe that since the DMV never received my title, it is lost and there is no way to track it. Nissans response is they have to wait 21 days for them to request a duplicate title. Nissan has the worst customer service department!

Dropped off my 2013 Nissan Versa for the CVT recall. After I left and got onto the 101 freeway my car went from 60 MPH to about 10 right in front of a Big Rig truck. We crawled toward the nearest exit and went back to the dealer. They said it needed a new transmission and would be 4000 dollars. At 51,000 my warranty was up since it had been a few months over 5 years. They said it was still driveable since I didnt have the cash to fork over so we left and almost got hit as the car stopped on La Brea and Fountain. As I was in extreme distress and by the grace of God we were able to pull into an urgent care lot and the ladies said we could park the car there until we got a tow truck. This was the scariest thing that has ever happened to me and now I am unable to go anywhere as I have no car. Nissan... SHAME ON YOU!!!

I have recently had a terrible experience with my 2009 Nissan Rouge CVT transmission and working with the Nissan customer service you should know about. This issue is not new to Nissan. In fact Nissan extended the warranty to 10 years 120,000 miles. However, they never notified customers about this issue until they start to having a problem. Our problem came at 123,000 miles. If you go to Nissans website http://www.nissanassist.com/ProgramDetails.php?menu=2they state that they will provide financial assistance for those customers who may be beyond the warranty period. Nissan just called to tell me that they will not provide any assistance. What a crock. I came to find out that many people who own a 2009 -2013 Rouge or Murano will have issues with their CVT transmission. For those who own Rouge or Murano made between 2009-2013 have your transmission checked out before the warranty expires.

The reason that I am sending this is because I am very unhappy with the customer that I receive from your location. I had an appointment this morning at 8:30am due to my fan making a noise when I cut the heat on. My car also hesitates sometimes when driving so I was having that checked as well. My boyfriend brought my car to the appointment this morning. He was advised that the blow motor was not covered under the warranty and it will be $59.99 to look at this and an additional $99.95 if the hesitation wasnt my transmission. At this point the service manager Mike gets on the phone with poor customer service and had a major attitude. He states that the blow motor is under warranty but I needed a filter that is recommended every 15,000 miles. Thats fine we got it taken care of. My concerns after they repaired it they left all of the leaves and sticks all over my floor in my car when they repaired this. I am very disappointed in the lack of professionalism and customer service I receive. Not even a year ago I came in because I had a humming noise in my car. When I came in and advised the young lady she was very nasty and rude and told me my warranty was up and I never complained about the noise before (I think her name was Brooke). I get an appointment for the following Monday and sure enough it was my wheel bearing and it was still under warranty. I just feel I receive terrible customer service from this location and it makes me want to go somewhere else. I come here because my job is nearby. I just want a little more empathy and customer service when I come to this location. That is all I am asking. Thank you and have a great day!

I bought a 2016 Nissan Maxima on May 10, 2016. Three weeks later I hit a deer with the car. Three months later I am still waiting to have the car fixed. Apparently the problem has been a wire harness that affected the airbags and seatbelts. Nissan is taking their sweet time getting the wire harnesses to Valley Nissan to start with. Now my insurance adjuster told me that Valley Nissan had gotten the wire harnesses for the car two weeks ago and they have not bothered to put them in yet. I am still waiting on Valley Nissan to fix it. I am still three months later waiting for this car to be fixed and daily I get the normal response that Ill be getting the car the next day but never do. I will never ever buy a Nissan product from Valley Nissan nor will I ever buy a Nissan product.

I have been trying for 5 months to have paper statement mailed.

I am a Federal employee being reassigned overseas for a 3-year assignment that involves the security and safety of the USA. I currently have a leased vehicle with Nissan Motor Acceptance Corporation (NMAC), which I cannot take out of the country. NMAC will not allow me to terminate the contract early without paying them a penalty of $13,186.30. Only if I was active duty military would they make the exception. Even after providing a copy of my orders and explaining that I am a USMC veteran that is continuing to serve the USA in a civilian capacity to help protect the lives of our citizens and prevent another 9/11, they still will not make the exception. I am not trying to get out of the contract for financial reasons or circumvent the system in any way; I just cannot take the vehicle with me. I find NMACs business ethics insensitive and unacceptable. So much for Never forget.

I actually got a very good deal on this warranty when we bought a new Nissan Rogue in 2019. It added four years on the factory warranty. We have not used it yet but have full confidence it will be effective. As effective as the factory warranty.

2013 370z - The airbag sensor is always disabled when my wife sits in the passenger seat. She weighs 120lbs. We also have a 2012 Rogue and the airbag sensor works properly. We also checked a 2013 Infiniti and the airbag sensor works properly. Nissan says it is working properly. Nissan now ignores me.

Where to start; I returned my leased Nissan Sentra in pristine condition, new tires, new brakes, new windshield wipers, immaculate inside and out, not a scratch. The car was garage kept under the mileage. Went to return it in January of 2014 to Paramus Nissan in NJ. They would not take the car back, after I called and asked if I could return it there. I bought it in Hackensack in 2011, the sister dealership, who now only does used vehicles. I went to Hackensack NJ and because I screamed and yelled, they took the car in. About 2 months later, I receive a call that they are putting my account in collections; now I was receiving calls all along about my monthly lease fees. However, I just kept telling them the car was returned in January of 2014. I even faxed over the paper showing I returned it. When they called 2 months later, I finally had enough and asked to speak to someone over them. There is no one. I have made phone calls, threatened the company with a lawsuit, media, exposure - they did not care. Finally, someone caring enough called the dealership in NJ and got everything straightened out. I told them since they ruined my credit, my score was 750 and now it is 62. I wanted them to wipe the slate clean for my disposition fee. They agreed, as they didnt want me to sue or go to the police to fill out papers about the fraud. They just committed in saying my car was not on the lot.Six months later, they are still saying I owe them money. They want $379 as they cant wipe out the disposition fee, the other fees for a scratch on the wheel cover, and 90 miles over my contracted mileage, they would waive. I explained the circumstances, and how I was told it would be forgiven because of the damage they had caused me. However, it fell on deaf ears. So now not only is a collection agency calling me regularly, but now I owe money I didnt owe before. I have tried feverishly to call Nissan. I tried corporate. I have left messages. I have called their consumer affairs department. I have called the leasing department. I had a very nice woman on the phone who put me through to corporate again, only to get a message stating to leave your name and number. Well, I have left my name and number about 30 times, starting about 4 months ago; still no answer. Please let everyone know to stay away from Nissan products. They are the most horrible company around. I am now the proud owner of a Honda, and they are fantastic. Their company truly cares. I have had not one single problem. I owned Nissans since 1993 and it was nothing but problems with their lock box and not getting payments and their warranties and now them losing my car. I just need to speak with their CEO to tell him what I think of Nissan, and how I want him to rectify this mess I am in. Imagine working so hard on keeping your credit clean. Nissan comes along and shots it down.

With MUCH regret, my husband and I purchased a 2018 Nissan Pathfinder from Pinnacle Nissan in Scottsdale, AZ. I went to that dealership November 2018 thinking I was going to get a Black Friday special, but instead got ripped off. The salesperson stated the pearl color would be an extra charge and we agreed to pay the extra. When I came back to pick the vehicle up because they had to order that color they said, a pure white Nissan Pathfinder was waiting for me. I argued back and forth with the sales manager at that time, and he stated the vehicle I was receiving does not come in Pearl white. I mean they got their sale, so who cares about the color right? I wish to God, I would have just walked away, but I drove off in the white Nissan Pathfinder. In addition, we thought we were purchasing an extended warranty up to 100K miles the reason our payment was outrageous. We were ok with that knowing we would have coverage for a while. The finance guy also talked us into some paint package. I returned to Pinnacle about a year or so later (it should be in the records) to get the paint touch up coverage (not sure of the exact name). We were not given any instructions other than we have that coverage and weve never purchased it with any other vehicles. So, I pull up to the service dept at Pinnacle and was met by the rudest person Ive encountered in a while. He said your car is dirty! Theres a car wash down the street! Go and come back! Well, I was under the impression they would wash it at the dealership, and I was in a hurry on a Saturday with a lineup of errands. I did as he barked out for me to do and returned the vehicle. Pinnacle, please work on your customer service! Its important! I then visit ABC Nissan in Phoenix, AZ in 2021. The second row would not collapse, and we were told it was not covered by the warranty. What? A 2018 with coverage up to 100K miles? Well, guess what, we are NOT covered up to 100K miles. Not sure how we got swindled into paying an outrageous car payment with little to no warranty coverage? So, I call my nice “go to” service advisor Tyler at Coulter Nissan in Surprise, AZ immediately tried to help me and said he could do a one time goodwill coverage. I didn’t go to him in the first place because I was close to ABC Nissan at the time and somehow thought I would receive good service at any Nissan dealership! Tyler is SO awesome and is the ONLY one who represents Nissan well. Tyler said that ABC Nissan could also use the good will coverage so I wouldnt have to move my car from ABC to Coulter. The salesperson at ABC was horrible and kept quoting different pick-up times for when the vehicle would be ready. This was very important as I was traveling from Phoenix back home to California on tight time restrictions for work. The manager at ABC Nissan, Anthony **, finally intervened and tried to hurry the techs along as the salesperson shouldnt have called and said the vehicle was ready if it wasnt! I was in tears and extremely frustrated at this point as I was given 3 different times the vehicle would be ready. Anthony gave me money to go get lunch and to stall for the technicians to hurry and finish the job that was promised hours before my arrival. After several months, my daughter noticed a bolt sticking up in the seat and the seat belt would not work! We were not surprised there were more problems with this Nissan vehicle! I took the vehicle to Pedder Nissan in Hemet, CA. The technician/manager there stated the bolt was never put back properly by ABC Nissan! Whhaatt?? How dangerous?? ABC Nissan must have rushed to get the car out and carelessly did not put the bolt back properly. I should have taken pictures, but Im sure Pedder Nissan has some. The tech at Pedder was kind enough to fix the bolt at no charge. They provided good customer service as I showed up with no appointment and he got me in quickly.More problems with this new Nissan Pathfinder! Apparently, there is some known CVT issue with the Nissan Pathfinder. This issue/dash/radio would go in and out in my vehicle and was random when the dash/radio would work. I took the vehicle to Temecula Nissan where Alex Campagna assisted me. Apparently, Alex was not aware of the CVT issue? He told me they could not help me unless the dash/radio was actually not functioning at the time the vehicle was in their possession. Of course, when I took it to Temecula Nissan, the dash worked fine. I drove away from Temecula Nissan with no resolution! I go to visit in Phoenix again and I can ALWAYS rely on Tyler at Coulter Nissan. He knew exactly what I was talking about before I could even get it out good! He immediately helped me and was able to charge a minimum fee to fix it. Whenever Im at Coulter and dealing with Tyler, I always feel safe and do not worry about getting taken advantage of! Tyler is just a good person and a good representation of Nissan. I shouldn’t have to go to another state to hope for good customer service from a Nissan dealership! I wish I had purchased our recent vehicle from Coulter, but thought we were getting some special deal at Pinnacle. Worst mistake of our lives! Maybe some internal training is needed throughout Nissan for consistent customer service, complete/accurate work, and knowledge of recalls! I would love to have the Pearl Nissan Pathfinder I originally hoped for, but in the meantime, Tyler has helped make my regrets of dealing with Pinnacle Nissan, ABC Nissan, and Temecula Nissan a little better.

We had bought two Muranos from the same Nissan dealership without any problem. In 2010, I needed a smaller vehicle for my increased commute so we bought a Rogue. Transmission failed at 78K; replacement failed after another 46K miles. They will not cover this 2nd failed transmission. Their office of consumer affairs was unprofessional and dismissive. And we HAD been in the Nissan family for over 10+ years! Completely unprepared for this experience, as we thought Nissan would most definitely care and would most definitely replace this clearly defective AND DANGEROUS faulty transmission. How wrong we were! We no longer have any accolades to give this company, and will deter family and friends from buying from this dishonest company. The transmission is dangerous as gears would slip on the highway, stall at intersections, and decelerate when trying to merge into traffic. And they KNOW this transmission is defective. Weve never had such a scary driving experience on the road as well as such an outrageous experience with a customer service HA! department anywhere else. We are done with them unless they replace this transmission with no cost to us!

I filed complaints with Bakersfield Nissan, Dept. of Consumer Affairs and Better Business to no avail. Then I filed the complaint with Nissan. Last February I purchased a 2006 (used) Nissan Murano which had 33,660 on the odometer. I had a hard time getting credit due to a 3-year divorce action, which messed up my credit. Bakersfield Nissan ended up making paper work for three different credit agencies. With this voluminous amount of paper work, I didnt read everything.When I purchased the car, I was not informed there wasnt any warranty on it. I should have been told this and offered an extended warranty. The sales manager tried to tell me it was my responsibility and I told him (cant say it) in no kind words. I worked as Office Manager-Accountant for 4 dealerships back in Rhode Island, one being an AMC-Datsun-Peugeot dealership in Provided operated by the Gabrolowitze brothers back in the late 60s.While going over the car with the salesman I pointed out several items that had to be fixed, including a dent below rear tail light, missing tire caps, dent on rear aluminum panel below trunk, loose visor (drivers side), etc. I told him Id wait; bring it in after a few weeks in case of something else was wrong. When I returned, the salesman wasnt there, so I brought it to repair shop. They gave me a bill for $2,000.00 and I left in a huff. Before a couple weeks I noticed oil leaked on my driveway and thought it was the transmission. I was informed by the service manager that the power steering ($800.00) was leaking and needed to be replaced. The visor cost was $400.00. They were only going to repair the damage at the paint shop. After much complaining, they fixed the visor but that was it. You should have copy of my December 7th letter complaining about all this.I ended up paying $400.00 for something else as the power steering element was okay. Then the alternator went and I had that repaired for another $410.00. I can see that nothing was done to prep this car for sale. I brought it to EZ Lube for an oil change ($40.00); American Tire (4 Michelin tires) at $813.00. I know this would be my obligation, but mileage was only 54,284. To ensure tires would last, I had front end alignment at Pep Boys ($75.00).I told people at Nissan I would never set foot in their establishment again and have not been a good ambassador for Nissan. They kept sending me service reminders. So Id call and told them to remove my name from their customers. I am almost 80 and have had many cars in my life but not a Nissan. In the late 60s I purchased a Datsun, 210Z for my daughter. Most of the vehicles I purchased were Fords. Also, Chevys, VWs and Toyotas.Going back to the contract, when I wasnt offered an extended warranty they charged me $695.00 for GAP insurance which I didnt want. This money could have been used for a warranty. I cancelled it before the 90 days and received a refund. Also, after all the complaints I filed, the sales manager offered me an extended warranty $100.00 over his cost to which I declined and told him it was too late and should have occurred in February when I could have had it included on my contract. I found the salesmans card: Alex **, a Filipino friend of a friend of mine.

Just bought a 2015 Nissan Rogue - Jersey Nissan. Problem with the transmission getting stuck and revving - like the car is stuck in neutral. The heater barely works and the fan turns up all by itself. Car is a lemon, want an exchange!